Used Cars for Sale at Ferman Ford in Clearwater, FL

d69doyle

Aug 8, 2016

The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well.

123456

Jul 31, 2016

They have a 5k guarantee that they refuse to honor. Their "best price" is a not true. I recently went in to purchase a new Ford Explorer and was given a best price of 52k. They offered 24 for my trade. The condescending sales manager said "you are just like everyone else, thinking I am not giving you enough for your trade". I then went to Carmax and they were going to give me 26k. Bill Currie Ford gave me 27k. So apparently I was right that their 3k low ball offer was BS. My trade aside I paid 47.6k for the exact same Ford Explorer. I mean the same one that had to be transferred in from DeLand Ford. I then talked to my salesman at Ferman and he said "I don't know how they could possibly do that", insinuating I was not telling the truth. After I purchased it from Bill Currie Ford (a great experience) I called about the 5k guarantee and Ferman said "I would have had to buy it from them" so they are full of it in every way. Do your self a favor and don't do business with these liars. There are too many other good Ford dealers around.

Foreman88

Jul 29, 2016

I'm a repeat buyer from Countryside Ford, and honestly, the way they took care of me, I guarantee I will continue to be. They didn't pressure me, and worked well within my budget and expectations. Highly recommend.

Doris H.

Jul 25, 2016

The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two trips this summer, and he contacted Ford and got the part in and it was installed and I had the car back in time for the first trip. Great customer service Ferman Ford. Thank you to Joe Wheeler, Service Manager and Jeff Vuncannon, Service Advisor!

sonnymorris

Jul 20, 2016

I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servicing of my Escape. I was kept informed and felt i knew what was going on during the process

Pickup Man

Jul 17, 2016

Service advisor was very knowledgeable regarding recommended mileage intervals and the extended warranty I purchased. Vehicle exterior was washed prior to its return. Nice touch.

crash1

Jul 14, 2016

Great service very clear and fair pricing. As always a very helpful and friendly service center. Will definitely recommend your service center to my friends.

bunkerbuster

Jul 11, 2016

I was able to schedule an appointment for oil change and tire rotation that met my schedule. I was back on the road in less than an hour.

tomahawk

Jul 9, 2016

Ferman Ford has made several changes to their customer service department, for the better! When they first taken over from Countryside Ford I was not pleased. They taken action on their services from customer service through their techs. I was pleased with the service last time, was fairly charged for those services and vehicle was delivered thoroughly cleaned as well. I will return to Ferman Ford for our two vehicles and will purchase there as well when in the market to do so.

Ford

Jul 8, 2016

They did a great job servicing my truck and inspecting everything! The guys were very friendly and helpful! I would definitely recommend their service department to anyone!

Payton0124

May 8, 2016

I have take my vehicle in for service twice and have had terrible customer service. The service manager was very rude and even yelled at his service writer in front of me and several other shocked customers. Had to return several times to get it fixed. I understand that it's a car and things break but it was the attitude of the employees that was very disappointing. The service manager was extremely unprofessional and unaccommodating . He tried to blame me for much of the problems they created. I would definitely not recommend them to anyone and will drive further to get service in the future

Michele Anderson

Apr 25, 2016

I am homebound for 11 weeks waiting for a clutch for my 2012 Focus. My car has engine light on and red transmission warning light on at times.The deceleration, hesitation, slippage and the difficultly in going 40-45MPH. at times is unpleasant. I got the extended warranty so as to have peace of mind for 5 years. I do not have any peace of mind when other drivers are yelling and honking horns and passengers screaming" We are going to die!" I have changed doctor appointments to July and canceled social events. I bought a new car so I would have a fairly carefree stressfree time for 5 years.It is considered safe and O.K. to drive a vehicle in this condition for that long. I find this unacceptable.

Anita C.

Feb 27, 2016

Nate was "wonderful" at Ferman Ford, l listened to every service person talk to each customer with the highest form of respect and concern. I wish all customer service deparments was as good/ GREAT as these guys.

cornelm

Aug 20, 2014

I was very pleased with the service that was given to me. Ryan kept me apprised every step of the way and was right on with the solution! Thanks!

Bconnelly

Aug 16, 2014

Service and communication was great. I will definitely recommend. Jeremy went out of his way to make sure car was done On time and work was completed as expected.

stephspring

Aug 13, 2014

As a first time female car buyer I was nervous. I dealt with Lenny and Nick, their sales manager. They treated me with kindness and respect. They were willing to deal on the price very much and to work with me and be accommodating. I would recommend these two men and this dealership any day. Great experience!

Nikkii2go

Aug 10, 2014

After a few very frustrating weeks looking for the perfect car, including a bait and switch at another dealership, I found myself working with Frank Savranakis one of the online salesmen. Frank was honest, worked within my budget and found me the car I wanted and nothing less. When I went to pick up my new Ford Fusion SE he spent time showing me every feature and answering any questions I had. Upon entering, Rod Hobbs (Manager) introduced himself and greeted me with warm handshake. Eric in finance was fantastic and I was in and out in no time flat without hassle. The entire staff was incredibly accommodating and I will be recommending this dealership to all of my friends and family. I couldn't be happier! Do not buy a Ford or Mazda without checking out Countryside Ford...ask for Frank!

Trobinson1973

Jul 22, 2014

throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service was awesome as well, very professional, knowledgeable and corteous. the team is great. the interest rate negotiation, ehh could have been a little better. maybe next time.

pmangan

Jun 19, 2014

Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has earned my trust which is a great accomplishment in the car business!

cruzinf150

Jun 4, 2014

My experience at Countryside Ford was FANTASTIC. I dealt with Shawna Hargett and I would recommend her to anyone interested in purchasing a vehicle. I felt right at home and really enjoyed my dealings with Shawna and her management staff (Nick & Rob). I ended up buying 2 vehicles from Shawna and have no regrets. Buying my cars from Shawna was the experience I had actually hoped for. Give her a call...you will NOT regret it. Thanks for everything Shawna & team.

ssampaio

May 27, 2014

I never thought I would be buying a mustang after searching for a new car for over 6 months. After speaking with Brandon Aldamuy at the Mazda side, he turned me over to James who helped me decide on a Ford. One test drive and I knew it was the car for me. I appreciate them working with the banks to get me the lowest rate possible, too.I will be sending my friends your way!

LoraineChudzinski

Apr 24, 2014

We relocated to florida 2 years ago from NY. Have been looking at cars for several months. We worked with our dealer in NY for more than 35 years. Could not find anyone here who dealt with us as well or even close to Carl in NY. However we decided to try Countryside Mazda, Ford BINGO! We found our Carl. They were wonderful to work with, polite, professional, friendly but most of all they wanted to do business with us. The sales person we dealt with was awesome and the Sales manager is now my new Carl. The best dealership we have dealt with in Florida and we have tried them all! These people want to negotiate for the buyer and that is what its all about.

haynesa64

Apr 14, 2014

I purchased my 2011 Ford Mustang Convertible from Countryside Ford and Madza. I have always been apprehensive when dealing with service related maintenance/repairs at most repair shops. Jeremy Bauer changed all that for me. I have never met a service advisor who is not only knowledgeable, but honest! I ONLY take my car to Countryside Ford for this reason. Jeremy greets me by name, knows my vehicle, and is very courteous. And most of all, is very honest. He advising me ONLY what needs to be done and makes customer friendly recommendations on any service that may be needed. If service is not needed or can wait, he provides input based upon your vehicles needs, not the dealership. Jeremy has shown me that it is the customer that is important in every exchange. I honestly trust his judgement and opinion to the extent, whatever he recommends, I follow. I don't think twice. Countryside Ford is very lucky to have such an admirable service advisor such as Jeremy. Jeremy has assured that my vehicle will only be serviced and advised by Countryside Ford.Jeremy Bauer is #1 is service. Check him out. You will not be disappointed.Alfronza L Haynes

mikeclear

Apr 12, 2014

I called for an appointment and got in the next day. Was greeted warmly and got in right on time. Ryan was very helpful and explained exactly what to expect. Work performed was an oil change and transmission fluid change. Work was done well and the price was discounted 10%. A pleasant experience.

gmgreene

Apr 6, 2014

I bought my 2011 Mustang new from Countryside Ford. I have had a lot of problems with it although my experience with the Service Department has been good. All the repairs were covered under warranty. One thing that seems unusual is that every time I come in there is a different Service Advisor. There has been 3 so far. Why can't they keep their employees? This time I had Jeff Bowland and he was very accommodating. I was very pleased with the outcome. He was very Customer Service oriented, courteous, and got the repairs done. He was very helpful in getting me picked up when my vehicle was ready and the Courtesy Van was not available at the time. I also want to say I have used the Courtesy Van many times and the drivers are very nice. My overall experience was great. I do feel though that when buying a new vehicle from the dealership, oil changes for at least a few times should be free like other dealerships or at least a discounted price. There are very few incentives to go back to the dealership for regular maintenance issues. Georgia Greene

nicolelayne1985

Apr 2, 2014

I went to several dealerships the week of 03/23 and Countryside was by far the best. Theo was a great sales individual, he is an honest person and when it came down to money Rob worked with me. I didnt hear not once from Theo about commissions, he was truly interested in selling me a SUV.

Kankakee

Mar 16, 2014

Joe Rogers was a top professional, friendly and knowlegable, and Rob Hobbs was sincere and helpful toward our decision to purchase a 2014 Ford Escape,

traaveller

Mar 5, 2014

This dealership aims to satisfy the client. I am treated as a person not a number or a source of money, my concerns are listened to and acted upon. I am given a straightforward answer to a question.

LeoI37

Feb 28, 2014

I love my Ford Escape, just had it for a few days and I love the ride and handling. Joe Rogers and James Munroe are very helpful with all the technology in the car. Cant say enough about them and the Escape. I'll check back in a month with more info.

MrsBMiller

Feb 24, 2014

Rob Hobbs is awesome. I was pregnant and needed to move from my 2 door to a 4 door vehicle. I asked the service guy for someone that was down to earth, not fake, and not slimy. I got Rob and have continuously been amazed. We talked about my needs and wants, drove a few different vehicles and he even got the vehicle I wanted from another dealership the next day. He was very helpful during the process and was on top of following up with my questions. We even returned a few months later to buy my husband a car from Rob. We don't live in the area, but definitely make the drive to purchase from Rob.Eric was out finance adviser. Explained everything very clearly and tailored our warranty to my needs and price budget. He was very nice and helpful.For service, I only see Jeremy. I've had problems with other service people being arrogant or chauvinistic, not a problem with Jeremy. He listens to the problem and explains what they found. Things get fixed quickly and correctly. I don't even go to quick lane anymore. Jeremy takes care of all my service needs, big and small. He won't sell me things I don't need and treats us like family.

peterm64

Feb 21, 2014

Could not be happier. First went on to Ford's website to find the truck I was looking for. Ford sent my info to three local dealers. Jeff, like the other 2 dealers could not find the truck I wanted. He was the only one who asked me to give him a shot at pricing and having the truck built. His price was more than fair and I agreed to have the truck built. He ordered the truck that same day and kept in touch with me to let me know what stage the progress was as far as when it was built and it's travel to the dealership. It came in sooner than he had promised, which he said he likes to do. He's done this many times before and would rather not give a date for delivery that may not happen. The icing on the cake was the final price he gave me for the truck was lower than the original promised price. My trade in was purchased at this dealership, and I will be back in the future.

blw1980

Feb 18, 2014

Ryan has always been helpful and up-front about any maintenance issues. Unfortunately, I had a few major issues with my 2004 Mazda 3s this time around. Ryan and the service team were able to identify the window motor issue and CEL issue. The service was prompt and courteous, as usual! I have been going to Countryside Mazda/Ford for several years now. They have always done a great job.B Winston

wbrown262

Feb 17, 2014

My wife and I had an excellent experience purchasing a new ford explorer XLT. We are excited to how to use all of the extra options. Technology sure has changed the automobile.

barrowreb2

Feb 13, 2014

As always Countryside Ford and service rep. Jeremy Bauer provided top quality service ( 30,000 mile check) at a fair price and as promised. It is this type of quality that keeps me coming back knowing that they are concerned for me and my needs.R. BarrowClearwater, FL

MaryJoT6965

Feb 12, 2014

I have been preapproved through my bank and walked into Cuntryside Ford FL today 02.12.14 with a10k check. Mind you this is guaranteed money, for them the car is paid in full I just needed to sign it. I know it's not a lot but I figured they will be interested in taking my money. Now I am not asking for a $20,000 car I test drove a car that was marked $11,887.00 and has been on the lot for 30 day by this point so I went inside to speak to manager. He comes out and says unless I have $3,400.00 down along with my $10,000.00 he will not work with me. His exact words were.... " WE ARE IN IT TO MAKE MONEY" I know they are there to make money but for them to add $3,400 on top of my 10k for a car advertised for $11,887.00 seems like a rip off... Also if you were wanting to make money I had 10k to give and they didn't want it... Wouldn't that have been money made for the day!!

jjstcroix

Jan 31, 2014

I have purchased many cars in the last 10 years and by far this was one of the best experiences I have had. Each person i worked with was professional, friendly, and caring. We spent 4+ hours there and we felt welcome. My sales associates knew everything about my new car and walked me through all the new gadgets. We are extremely happy with our purchase and have already recommended our friends and family members to go visit Countryside Ford!

rosascop

Jan 26, 2014

Ayesha is enthusiatic and knowledgeable. We took two test rides and that helped me make my final decision. She made me feel comfortable asking questions. I will be sure to work with her again.

traaveller

Jan 26, 2014

Jeremy was very welcoming, set up an appointment with me and when I arrived for it the next day he had everything ready to go. Techs did a great job in hunting down the cause of the noise.

ford20111111

Jan 23, 2014

When I called to make an appointment Jeremy got right back to me and penciled me in. When I showed up he was very friendly and the work was done and they even cleaned my truck. Overall customer service was excellent. I would definitely recommend countryside Ford

Gerkens

Jan 21, 2014

We knew it was time to turn in our 2002 Impala and since we have a Ford Escape in summer home, thought having a Ford Escape in our winter home would make sense. We are enjoying it very much. All people in dealership were friendly and very proficient in their respective jobs. It was a very enjoyable experience and would definitely do business with this dealership in the future.

duke06

Jan 21, 2014

Friendly, quick and through. The waiting period for the car was just as promised. Ryan is very professional. I would go back to Countryside for service again

wsmithc10

Jan 13, 2014

I was referred to Countryside Ford-Clearwater by Liberty Mutual Insurance for collision repair to our 2006 Toyota 4-Runner. Michael and Bill handled appointments, estimates, and scheduling very efficiently. They also coordinated extremely well with the insurance company. We would especially like to thank the repair technician(s) who performed the repairs. The work was excellent, and as promised, looked like new! As an added bonus, when we picked up the 4-Runner, it had been washed and detailed. Thanks Countryside Ford staff for an excellent job and experience. Warren and Elaine Smith

AntonioSpanolios96

Jan 11, 2014

My over all experience a country side ford was great while buying my f150 but what made it better was the personality and attitude of my sales man he was the best person i could of ever asked to help me with my purchase of my truck he explained every thing about my truck on how to use every thing I couldn't of bin happier with the help of my sales man Lenny Cardone.

Hollis1225

Dec 16, 2013

The entire staff was awesome to work with. NO PRESSURE!! Nick was straight forward and very helpful, while Eric made the financing fast and easy. But it began with the sales associate. Ayesha Stephenson. She was the most down to earth, easy to talk to, salesperson I've personally dealt with! I would highly recommend going to Countryside Ford to anyone.

rachel15

Dec 15, 2013

This was the best experience I have had when buying a car.Joe was nice smart and professional.he and his managers as well as the finance manager were fantastic to work with.I would recommend them to anyone

Saraevecalleja

Dec 10, 2013

Mazda, not Ford... The customer service was excellent. The sales department worked diligently to facilitate a workable deal on the car I desired. I would return to this dealer for my next car .

jackieblue61

Dec 3, 2013

The customer handling for exceptional. They listened to me and honestly did not pressure us into any purchase. That was nice in itself. Lenny took the time to go over my new vehicle with me and made sure to let me know if I had any questions to feel free to call. I would recommend your dealership to others. Thank you for all your help. Have a blessed merry Christmas.Jackie Jackson and her two daughters.

joellewells

Nov 13, 2013

i went in to have my oil changed, but i was having a problem with the car so i went to the service department..the manager came out looked at the problem and fixed it himself.. he said it was an easy fix..not under warranty....he showed me how to fix it if it happened again....he stopped everything he was doing and helped me at no charge.....the men at the fast lane were very polite and had my car done when promised..everyone is so nice there

Lbijak

Nov 10, 2013

We were able to find the truck that we wanted in the lot. Lenny did a great job explaining the features and made our experience great.

MRELI

Nov 3, 2013

FROM THE TIME I SUBMITTED A REQUEST ON PRICE ING EXPERIENCE AND AVAILABILITY ON A 2014 MUSTANG GT PREMIUM, TO THE FINAL HAND SHAKE SEALING THE DEAL, I WAS CONSTANTLY IN COMMUNICATION WITH MY SALESMAN AND HIS MANAGEMENT TEAM. THEY MADE THIS EXPERIENCE SIMPLE AND I WAS ABLE TO GET THE CAR I WANTED FOR THE PRICE I NEEDED.I WOULD ABSOLUTELY RECOMMEND COUNTRYSIDE FORD TO ANYONE LOOKING TO BUY A NEW FORD PRODUCT, OR A PRE-OWNED VEHICLE.

jacques1956

Oct 22, 2013

I went there to price a truck they had on the lot, talk to lenny and we got the prosses going, took a whilebecause they were very busy ,plus my score was not up to par ,they went out of there way to make sure that I would be approved for a loan ,could not ask for any better , jack

NickandTom

Oct 15, 2013

We were new to the area when our Focus had a hesitation issue, so we went to this Ford dealership. It was a horrible experience. They misdiagnosed the problem; wanting to do a week long $2500 valve job. Even worse, their "diagnosis" left the car much much worse -- nearly impossible to start and barely running. We said no to the valve job and took it to a local mechanic who replace the coil, plugs, and plug wires; completely fixing the problem for under $500. The mechanic also discovered that Countryside had neglected to reinstall the timing belt cover; of course, they denied and manager would not return phone calls. Avoid this dealership.

ctfootball71

Oct 12, 2013

Chris Newton made my service experience flawless. He was friendly and more than willing to help when my car needed a wash. He addressed issues in a professional and timely manner and he is now also the only reason why I will do business with Countryside Ford/Mazda for many years to come.

lthoma29

Sep 21, 2013

My air conditioner on my 2012 Taurus started making noise. Bill in the service dept tried to tell me on the phone that something must have slipped down onto the air condition blower mower, but I could find nothing. I stopped by the shop and he attempted to find the problem but conceded that it was the motor in the blower. I brought the car back the next day for service the following day. I was called around 11:30 the next morning to say it was done.Bill was a true professional in all sense of the word. Polite and engaging and took care of my vehicle as quickly as he could.I used your courtesy van to be transported home and then back to the dealership both days. To say the least, both men were very congenial and polite. Linda Thoma

HarborNut58

Sep 19, 2013

My vehicle was serviced in excellent time and at a good price. I would recommend this dealership service to anyone and I will continue to use them.

smacycpa

Sep 16, 2013

Everyone friendly, courteous, remembered our names when we made a second visit. Immediate contact and a pleasure to do busy with. I would go back when I need another vehicle.

Dantioco

Sep 5, 2013

They made buying a new car an enjoyable experience. I purchased a 2014 Mazda6 and I love it.After sales support has also been good.

BGrant8120

Aug 26, 2013

I worked out a deal to trade my truck in for a new F350 via the internet. Jeff was very helpful in pointing out the rebates, gave me a great deal without haggling. The numbers he sent via email were exactly what happened when I got to the dealership. He also valued my trade b/c I'm 3 hrs away, and was true to his word on buying it for that amount. This transaction was smooth as silk. I wouldn't hesitate to buy another from them when the time comes. This was a pleasure.

ronjacks69

Aug 13, 2013

We always use this dealership for servicing our cars even though we go past another Ford dealership to go to this one. They take care of our cars and we don't have to worry that something wasn't done correctly.

ChrisNorat

Aug 7, 2013

I worked with Jeff to buy my new Focus and had a great experience. He was very helpful and willing to answer any questions I had, as were the finance guys.There was an issue with one of the seat belts, however Jeremy in service was able to get it handled for me with no problems!

ChristineColardo

Jul 31, 2013

I feel the need to write about Service Manager, Jeremy Bauer. I have been bringing my vehicles to Jeremy for several years, and now my children do as well because Jeremy has always gone out of his way to make sure we are satisfied with the service provided. He is honest, and genuinly cares about his customers. I and my children will continue to bring our vehicles to Jeremy whenever needed - Christine Colardo

krussell12

Jul 30, 2013

My F150 Eco-boost had a issue while driving on Interstate 10 and lost power. I woiuld not have been as nervous if this would have happened to me at home. I was on my way from the Houston, TX area to Clearwater, Florida. The folks, from the service to the service technician at Countryside Ford, were absolutely great. They identified the problems and fixed my truck very quickly.They took care of me. I wish they were my Ford Dealer.

rudymichalek

Jun 29, 2013

Jeremy provided excellent service, was well organized and prepared for my visit. Everything was handled efficiently and very timely. Transport was available for customers needing rides to work or home. All staff seemed cheerful and willing to help meet customer needs. Thank you for a very pleasant visit.Rudy Michalek

otter59

Jun 24, 2013

As usual, I received great service for my vehicle. My new tires and alignment were completed in a timely manner and the price was great for the quality of tires I received.

gcoppens1948

Jun 21, 2013

David Bar is down to Earth person, all so, works well with as team he always thought ( POS ) in my best intrest 1st & above all, also, works side by side with you, in a (POS) Goal, to (WIN).

dwiener

Jun 14, 2013

Jeremy has been working with me since I got my c-max and has been extremely helpful in dealing with some unusual issues. Paul, the service manager has gone out of his way to take care of me and the unusual issues I have had with the car.

jamick23

Jun 13, 2013

One of the best and easiest experiences I had at a dealership. My salesman Ross and Keith went above and beyond to make sure I was comfortable in the process of buying my car. I would recommend Countryside Ford to all my friends and family. Thanks Countryside Ford of Clearwater.

dnllangford

May 26, 2013

Joe Rogers was extremely professional and more than helpful. I told him what I wanted and what I wanted to pay and he bent over backwards and made it happen. If you are looking for a professional and pleasurable buying experience; I can strongly recommend Joe Rogers.

mbertisch

May 21, 2013

Every time I call Jeremy Bauer to get my car serviced he gets me in when I NEED to be there, and he ensures that I get the proper service done quickly. I have never had an issue with service at this dealership and that is thanks to Jeremy. His attention to detail and his understanding of what customers want and need is excellent.

awspann54

May 19, 2013

It was a very easy experience. No pressure on buying the vehicle. Keith Cox did all the legwork on the vehicle that I wanted and presented me with great options and got my payments exactly where they needed to be. I will highly recommend Keith and Countryside Ford to all my friends and associates.

StacyBeam

May 8, 2013

We had a wonderful experience at Coutryside Ford-because of Jeff Kassman. He made it fun! I am telling everyone I know to go talk to him. Stacy Beam

DavidUfer

Apr 26, 2013

Jeff Kasman was wonderful to deal with. I came in looking for a new vehicle after my 2003 Ford Mustang GT was totaled in a crash. I told Jeff what I was looking for and we test drove a 2013 Ford Escape S. Jeff gave me a quote over the internet prior to my arrival at the dealership and his price was a major factor in my decision. I shopped around at another dealership and the salesman eventually met the same price, after some discussion, but the experience at that dealership was not even close to what Countryside Ford and specifically Jeff Kasman showed me. I would not hesitate to recommend Countryside Ford and Jeff to any of my friends or relatives.

chouff

Apr 21, 2013

Recently went to this dealership,were I bought my 2011 F150. I had some warranty work done and Anthony was fast ,friendly and had the problems fixed in record time. Thanks for everything Anthony ill be back. Also would like to say Dino who sold me the 2011 Ford F150 was awesome with no pressure to buy, friendly and put me in my truck that I love.

MarkIsenberg

Apr 20, 2013

I have already communicated with the boss,Mr.Hodges up in Jacksonville that Vincent managed the recent inspection of my wife's escape almost perfectly so I will be back when it needs repair.

feta21

Apr 16, 2013

We were very happy to find that there was a "team" working with us. No one person with an agenda pushed us. Keith Cox is a professional who knows his products as well as how to treat a potential customer. I will recommend him to anyone I talk to who is even thinking about buying a car.The team work aspect started from the first contact I made at the dealership. Jim Ballard introduced himself to my wife and I when we walked up to the featured cars in the front. We eventually learned that all of the sales people were assisting other customers. He introduced himself as the manager and proceeded to listen to what we were interested in purchasing. I had rented a Mazda 3 (5 door) on a business trip to Atlanta, and was very impressed with the ride, room, and especially the gas mileage.My wife seemed to favor the 4 door sedan and Jim took us over to the line to look at some. He excused himself and returned with Keith, who answered all of my technical questions. Jim directed us to some some sedans, in order to see how they drive. Keith sat in the back while we both drove, and educated us on why a Mazda is so highly rated. My own research (through Edmunds.com) and previous ownership of a Mazda MPV for 110K miles steered me to Countryside Mazda (in live in Tampa). How fortunate for us.When we finished the test drive, we found that Jim had a Grand Touring sedan waiting for us. He was intuitive enough to listen closely to my needs and found the perfect car for us from his inventory.This impressed me and I knew we were in the right place. Though we were not prepared to make a purchase that evening, the team (with Dale Hedding) put a financial scenario together for us to consider. AT no time were we "brow beaten" or pressured. That would have sent us walking, never to return.We needed a few days to get a better picture of our finances, and Keith and Jim only called to offer their cell numbers, in case we had any questions. These two gentlemen are THE reason that we never looked anywhere else. The most pleasant car buying experience that I have had in the past 30 years.

64jarhead68

Apr 14, 2013

I went in for an oil change and the service writer was very courteous and knowledgeable. The mechanic performed quite well also. The job initially included tire rotation, which was cancelled after the tires were determined to be defective. The service writer re-wrote the service order to reflect the change.

margusc1

Apr 3, 2013

I was met by Ryan at the time of appointment with a smile. My service request was writen up and my car was taken into the shop. Work completed in less than 1 hour and I was on my way home.

PhilTurner

Apr 2, 2013

Great friendly service and very fair trade in value provided. New car was ordered and arrived just as specified... no surprises. Have bought several cars there over the years, and obviously, I am a return customer.

DCalora

Mar 30, 2013

We had purchased another vehicle from Countryside Ford previously and the people we dealt with were great. We decided to order a new F-150 in the color and with options we wanted. We visited a couple of other dealers and found the sales people to not be as friendly and also very pushy. When we went to Countryside, we talked to their representative, Mario Pozzi and he was very informative and helpful in finding out the options that were available. After some time we made the decision to order and Mario was there to help us. During the time between ordering the pickup and it being delivered, Mario kept us advised on a weekly basis of any news regarding the order and possible delivery dates. When the pickup came in, Mario seemed as excited about it as we were.Delivery day was long and it seemed to take for ever to complete all the paper work. This isn't the fault of the dealership or Mario. It just comes with the car buying experience. The pickup is just what we ordered and the sales staff at Countryside are very helpful and very friendly. With the two experiences my wife and I have had with them, I would recommend this dealership to anyone interested in purchasing a Ford vehicle.

biscuit123

Mar 28, 2013

I have found the gentelmen listed to be profesionals, understanding of your needs. They go the extra mile to make sure things are taken care of properly.and that the customer is satisfied.keep up the excellent work it pays off. Thanks for help!!!!!!!. Frank McDonald 727 487 3921

donjonson

Mar 28, 2013

Great service. No hassle. I will be back. Anthony met all of my needs without me having to ask! Service was very fast and honest

perchman74

Mar 25, 2013

On reviewing prices over the internet, Jeff gave me the best quote on what I was looking for on purchasing a new Ford Focus. I thought his service to me was exceptional and would have to say he is a definite asset to Countryside Ford as a sales person. This was my best experience ever purchasing a new car and have already related this to fiends and family. Thank you very much Jeff and Countryside Ford.

chumboy

Mar 24, 2013

Joe in sales educated me about the new f150's without hokey sales pressure and tactics. He was knowlegeable, polite and friendly. I would gladly send a friend to work with Joe.

mamaluke

Mar 23, 2013

I wasn't sure just what kind of car I wanted. I requested information online and received a call from Jeff Kasman. After speaking with him, he sent me an online application and once it was returned, we set up an appointment. I went in for the appointment and he had three cars for me to look at within my budget. I actually got a better car than I thought I would qualify for due to a $2,500 rebate. I am very happy I went to Countryside Ford.

charlie252brodeur

Mar 18, 2013

I had a great time buying my new car. I got alot of info and understanding about the ford escape. I enjoy driving my new car and being able to answer my phone all hands free. lots of space for my stuff and soft ride. thanks David!

rjwhal

Mar 16, 2013

I initially logged onto Countryside website being directed from Kelly Blue Book regarding a 2010 Honda Cr-V SUV. I'd been looking on various websites for a couple of weeks and I felt that the car being advertised was the best deal I had seen. I offered a bid and was contacted by phone and later that afternoon we drove down to Clearwater to see the car. We were met by Jeff and Keith and shown every courtesy. We negotiated the trade in value of our car and applied for financing. The only glitch regarding treatment by staff was our interview with the finance offer. We declined his offer of extended warranty and he became curt, barely courteous and definitely unfriendly and pushed through the paperwork as if we were carrying a communicable disease. I must say that the sales staff were really nice and helpful. I would recommend your agency to anyone but I would first advised them to apply for financing visa Capital One. Our decision to act on the car we bought was somewhat quick so we didn't have time to apply for capital One as we did not want to lose the opportunity to buy the vehicle. So we left happy with our purchase and feel it's probably the nicest car we have ever owned.

BillyeV

Mar 15, 2013

What a wonderful group of people to work with! They made my buying experience a very pleasant, easy, friendly and enjoyable one. David is a great young man and will go far in this world! Everyone, sales manager, credit manager, everyone was wonderful. I'd just been to drive a Cooper and hated the car, the salesperson and the deal they offered. David got me the deal I wanted! Thank you! I have already recommended him to 2 of my friends. Love the Focus too!!!

mbertisch

Mar 13, 2013

I have purchased 4 vehicles from Countryside Ford in the past 5 years and have taken mine for service each time and every time I call to Jeremy Bauer to ask for an appointment, I get the time and day I need and when I get there I am told within a short amount of time what the issue is and how it will take to get the issue resolved. If I need a rental car, they pay for it and it is there in minutes. The service has been excellent and I would highly recommend this dealership and the service manager, Jeremy Bauer.

drode

Mar 10, 2013

I brought my Escape in for an oil change and Chris was extremely pleasant and helpful in a very busy environment. He even offered to rub out and did rub off a spot on my vehicle that I have not been able to remove....without me asking. He is certainly a credit to your facility. I will not hesitate to bring my vehicle back to Quick Lube of Countryside and will be sure to recommend to others.

gayleyvonne

Mar 6, 2013

JEREMY BAUER HAS BEEN TAKING CARE OF MY CAR & NEEDS FOR OVER 6 YEARS. HE IS ALWAYS HELPFUL AND VERY FRIENDLY. HE GOES BEYOND WHAT IS NEEDED. I ALWAYS FEEL THAT I WILL NOT BE TAKEN ADVANTAGE OF.JOE IN FINANCE WAS VERY HELPFUL AND PRECISE. MADE ME FEEL AS THOUGH I GOT THE BEST DEAL ON MY EXTENDED WARRENTY. HE WAS NOT LISTED ABOVE SO I THINK HE IS A NEW EMPLOYEE.

msheltie

Mar 5, 2013

My repair was covered under my warranty and Chris was very helpful and friendly.He told me how long the repair would take after the part was ordered and received.He is a great asset to your company.

backpotatoes

Mar 2, 2013

Very pleased with the service and pricing. People were friendly, the price was exactly what I was quoted, there was NO up selling and the car was ready when promised. The only bad part of the experience was there COFFEE machine was out of service.

Geopate

Feb 24, 2013

Service was good. Employees were friendly.However. THE WAITING AREA WAS LOUSY. Coffee in a thermos. Minimal reading material and was very old.No rest rooms. Had to go into main sales building for rest room.

wwesch

Feb 20, 2013

I told them what I was looking for and what I needed and they came through, no haggling - nothing. Great clean expereince! This was the forth car I purchased from this dealership and if I get another FORD I will go back.

g79wilson

Jan 28, 2013

My experience at countryside ford in leasing my 2013 Ford Fusion Titanium was the best. I've purchased and leased cars from dealerships in Alabama and Florida. In the past i've traditionally leased foreign made cars but the Ford Fusion showed me that Ford can out do Toyota and Nissan!

Gail Weaver

Jan 28, 2013

It was a pleasant experience working with Keith Cox. I received excellent customer service from a knowledgeable professional. I would recommend him to anyone looking for a vehicle.

mgear

Jan 27, 2013

Very friendly and extremely helpful. Fixed my car quickly without issue. Very reasonably priced as well. They had to test a few things to figure out what was wrong, but only charged me for the replacement of the part that was needed replaced.

Rableo

Jan 18, 2013

I had a great experience at Countryside Ford. Rob Hobbs was very personable and I would recommend him in the future to a friend or family member.

sajiw1

Jan 2, 2013

I recently purchased a 2013 Mazda CX 5 from Countryside Mazda. The staff was very helpful with the entire process. Frank explained all the options and how to use the ones that were new to me. I would highly recommend this dealership to anyone in the market for a new or used vehicle.

JoanneHackett1965

Jan 1, 2013

I have to say that all of my experiences at Countryside Ford's service department have been wonderful. Jeremy is most accommodating, helpful and friendly. I won't go anywhere else! Joanne Hackett

LASSULLY

Dec 31, 2012

My granddaughter, Samantha Solomon, was looking for a new care and she specifically wanted a Mazda. I was helping her look online at different locations and prices. I had left a message at Countryside Mazda and was called back very promptly by 'Jasmine Kennedy'. My granddaugter had made a 2pm appt with Jasmine to look at a Mazda 3 HB loaded. I went along. Jasmine went over everything with Samantha in detail, helped her and explained the credit report (Samantha was a first time car buyer). Also, the Sales Mgr. as well as finance, Darell were fantastic. JASMINE KENNEDY was extremely helpful,knowledgeble and very pleasant to work with. More dealerships should have a 'Jasmine'.Sincerely,Linda Solomon

RyanRindone

Dec 29, 2012

Great service from Mario. Bought a new 2013 Edge and my wife and I found Mario to be very straightforward and friendly. Most of all, Mario honored our time. We bought the Edge in record time, for a price we were happy with. Our thanks to Mario and the Countryside Ford team.

fvbailey

Dec 20, 2012

We were very satisfied with Dinarte in his presentation and completing the transaction of the sale. He was cordial and very helpful in making our decision to purchase the car. We would rate him as excelate.

bucsfan82

Dec 17, 2012

I recently purchased a 2013 Mustang GT and the sales team was very upfront and professional. This is my second car I have purchased from Countryside Ford and will continue to buy from this dealership in the future. Very willing to go out of their way and go above and beyond to make sure you get what you want and make sure you are happy when you leave.

wbark50

Dec 13, 2012

I went in for service on my Linclon. I have worked with Jeremy several times and have had excellent service. I told Jeremy if I decided to purchase a new car I would consider Countryside. I purchased a new 2013 Edge today and had a very plesant experience. They made it very simple.

mbertisch

Nov 16, 2012

I buy based on how I will be serviced. Every time I call Jeremy Bauer, he gets me in when I need to, takes great care of me and my car. I have bought 4 cars at this dealership and never had a bad experience.

mrvictor

Nov 14, 2012

Got in on a Saturday, Oil Change & tire rotation, completed timely. no problems!!!The service advisor promissed he would have my car ready in about two hours & when i came to pick my car up it was ready.There were no extra charges or surprises. I will be back!!!I originally purchased my car at this dealership.I sold new & used cars when I much younger, and know how difficult the car business can be. I think these people do a great job.

scottmcneill

Nov 14, 2012

Great work! I love how she went over and beyond to help me find the right truck. I plan on referring my family and friends.

JoanneHackett

Oct 30, 2012

I had my '10 Mustang serviced on 10/26/12...made an appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at the 11 a.m. appointment time, even upgraded my $9.99 oil change! They checked my tires as well and I was on my way in an hour. Everyone was friendly and courteous and I would highly recommend this dealership in the future.Joanne Hackett

ChristmanLinda

Oct 21, 2012

I've usually get "okay" service from the mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have an appointment, the Quick Service was swamped, but I did not have a long wait. I had a tire issue which was checked out fully, and had my tires rotated. I had questions regarding my service from weeks prior, and Mike rechecked, and then answered my questions from that time frame also. I do not like being rushed, and friends always recommend going elsewhere for service, as they feel they've been ripped off at dealership garages. When I find a good service garage I tell everyone, and I have sent some "naysayers" to Countryside Ford, who then have state they've had a good experience. Hopefully they will be the one dealership who continues to show integrity.

lkwhalen65

Oct 19, 2012

Very good customer service. Helpful as well.I would recommand this dealer too anyone. They were very hepful and answered my questions and made sure I UNDERSTOOD everything I was signing,

udreview

Oct 13, 2012

My son asked me to help him buy a car. I didn't relish the idea, having gone through the "painful" process many times before. Alison Smith changed that whole experience. She was friendly, personable, and made the experience actually enjoyable for both my son and me. While other dealers we contacted seemed to care more about THEIR bottom line, Alison cared more about my college student son getting a nice car and being able to afford it. It is so refreshing to have a salesperson treat you like you are her most important customer.

Ford Friend10

Oct 12, 2012

Went in with a problem with my 2010 Ford Fusion Throttle Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public relations breakdown like Toyota had with their sudden acceleration (also the throttle body). Countryside Ford was very professional and helpful. They went to bat with Ford on my behalf and addressed the problem. I have purchased 2 cars from Countryside and currently take 4 autos there for service. My experience was very satisfying. The only thing better will be for Ford Motor Company to recall and replace these TB's very soon before someone is injured or killed.

coogs3

Oct 9, 2012

Great, Great, Great. This was the best car buying experience I have ever had. Keith was great taking me through the process and Eric was fast and explained everything. I would recommend that anyone looking for a car new or used check out Countryside Ford.

SPYDERKYM

Oct 4, 2012

Had an appointment for 11 AM to have our 2010 F150 serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for an oil change and to have the inside door handle replaced...oh, and by the way, the door handle we told you we had in stock, we don't actually have, but there are 72 in Lakeland. This was all blamed on someone named John, who conveniently no longer works there. This is not poor customer service, this is NO customer service. They did sneak us in before three other people to get the oil changed, so we got the oil changed, but the door handle is still not replaced, which means taking another trip...to another dealership!!!

dplantdoc

Sep 28, 2012

Customer service was fantastic. Mario went out of his way to show me a large selection of cars in the price range we had asked for. His boss even came to see if we were being taken care of. He got my daughter a soda when she was thirsty & he even offered me his coat when I stated I was cold. Quality of work was absolutely magnificent because it took hours for the 4 or 5 of them putting there heads together to help me get the loan to purchase my new car. And I would like to note that they made very little if any on the deal. They wanted to help me & they did so.Every one there was friendly & introduced themselves. Every one wanted to help my daughter & I & they did in every way that they could.Our over all experience was the very best. I will recommend them to all my family & friends. I should have gone to them first. I will never go to any other place again.The price of my new Ford was icing on the cake. They got me a $750 rebate to use toward my downpayment & an extra $1000 off the original price. They also got me 4 years warranty instead of 3. I am ecstatic & keep pinching myself

Tommy Campbell

Sep 27, 2012

Anthony Lackey and Bobby Pressley once again took care of my service needs in a timely and professional manner. My F-350 runs great and I will always take it to Country Side Ford for service. Thank you Anthony and Bobby!

suzanne.eukovich

Sep 26, 2012

Jeremy kept in communication the whole time that my car was in the service dept. He also arranged a rental car since the problem was a factory issue.

socstav

Sep 12, 2012

Buying a vehicle from Keith was effortless. He provided friendly service, superb price and explained all the aspects of the truck, including programming the bluetooth and the benefits of the ecoboost.

marg7777

Sep 12, 2012

David was fantastic ,helpful and this is the 4th car my family has bought from the Countryside Ford/Mazda. Will do all my dealings with David.The dealership is fantastic!

pat.parke.1

Sep 1, 2012

I always appreciate the extra step your service managers take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken Marks Ford in downtown Clearwater to the present group at Countryside Ford. The customer service mission for the dealership has gone through many phases. The current mission approach is the best by far. I always recommend your dealership even to those sitting in your waiting room for the first time. A indication of your success is the fact that folks driving Chevy's and other makes of vehicle use your service department.

garylock5

Aug 25, 2012

This was our first experience with Countryside Ford. Rob Hobbs was very helpful during the sales process. Countryside Ford was very fair on pricing had a helpful finance / business office. We would definitely recommend Countryside Ford.

toyotanextime

Aug 15, 2012

LATEST UPDATE: They sprayed the car with some cleaner to get rid of the mold. It stayed fine for about two weeks. We noticed that the a/c wasn't draining very much water AND the mold smell returned. When we called Mike Catman he said to bring it on in. Our service guy sat in the car and smelled the odor, apologized that it returned and promised to get to the bottom of things. He suggested that they would remove the dash and check out the system and drainage. They had the car another day and a half. When we came to pick it up, Mike Catman was there to intervene and say that they don't smell anything and that they would not be doing anything to help us. The car STINKS. Without this problem, the car is wonderful. I can't think of another vehicle that I'd be happier with, but this needs fixed. I can't imagine what it will be like after another month or two, let alone the years that we expected to keep this car. We will be looking for some legal assistance at this time. Please BEWARE before buying anything from these people or looking to them for service on your vehicle. UPDATE: We did finally get to talk with GR Tarr. He has put us in contact with someone from service who seems to understand how they could alleviate the mildew. They will take it in tomorrow and hopefully, I will have wonderful news to report.....First let me say, that I NEVER write poor reviews for a company. I normally give people the benefit of the doubt and try to be as understanding as possible. So, for me to spend time writing this is an indication of how annoying the combination of situations have been at this dealership. My car developed a mildew smell to it within the first week. I didn't pay too much attention as it went away quickly and wasn't too bad. I thought maybe it was in the environment or something? But it got increasingly worse and I could tell it was definitely coming from the a/c vents. This morning it even smelled before turning on the car. We left it there to be checked out. That evening we called to see if it was finished. They said, no they would look into it in the morning. When we called the next morning, they said it had been done last night and they didn't do anything since they didn't smell anything. When I got to the dealership, I asked to see a manager. A rude salesman pointed to a woman walking past. She said something to him, he turned around handed me my keys and said "They didn't smell anything. If you want, you can go over and talk to the service department". While the manager stayed there in her GLASS office. I wasn't going to talk to the same people I just talked to on the phone who didn't want to help. Why would I be pretending to have mold in my beautiful new car? We called our sales guy, Gus, and left a few messages. He has yet to return the call.

Linda Lysne

Aug 12, 2012

Kelly Plumer and David Clothier were polite and efficient. They answered all my questions. They accomodated my schedule. They presented their product (a Mazda3) with enthusiasm and knowledge without being pushy. David programmed my phone to work with Blue Tooth. Kelly made it clear that she appreciated my business. Excellent service.

dtrovato

Aug 7, 2012

I brought my vehicle in to have a rearview mirror installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what was done to my vehicle exactly. I asked if any panels or molding were taken off, he stated lets go ask the person that worked on your car. I asked him the same questions and he stated no maam no molding was taking off or panels (I was lied straight to my face as in fact the panel and molding was taken off, I have the greasy fingerprints to prove it) I recieved my vehicle back with grease all over the inside, finger prints on the headliner and all I got from the service advisor Ryan was we take pride in our work and we would like to earn your trust by coming back. They took my vehicle back not once, but 4 times to get it clean and still it isn't cleaned. I sent an email to the general manager GR Tarr the day it happened and to this date still haven't recieved a phone call back from him. Great customer service he has. I then recieved a call from a Mike Catman, service manager apoligizing. This service department doesn't care about the way they treat customer's vehicles. It seems like gets tougher and tougher to find people to take pride in their work.

ttsully

Jul 31, 2012

I purchased a vehicle from this dealership in 1998 and vowed to never return. By chance I was looking for a particular vehicle and just so happend that I wandered back in to Countryside Ford again with great skepticism. I worked with Mario Pozio and by far it the best car purchasing experience of my life. They now have a customer for life and have completly changed my opinion of Countryside Ford!Terry T. Sullivan

E_murphy

Jul 30, 2012

I take my Ford cars to Countryside Ford of Clearwater for service because I know that problem(s)I have will be fixed correctly and in a timely manner the first time. My car was also the subject of a recall and when the service representative talk to me about the parts required to fix my current problem, I was told that the parts required for the recall were in stock and this work could be performed along with the scheduled service. I lso apprecate the service safety inspections that have been performed on my cars in the past which notfy me of service work that should be performed to prevent future problems.

fsullivan2

Jul 25, 2012

Everything went well.Car was ready when promised.All concerns were addressed.Alittle expensive for wiper blades but welcome to 2012.Everything is too expensive.

terrytink

Jul 23, 2012

When I arrived at the dealership Jeremy greated me in a very friendly way and took care of the paper work right away, no waiting. I thought that I would have to wait hours and hours for the service to be done and was thinking of getting a taxi to take me home, however, Jeremy said that because it is so early he could get the job done within and hour or so. I was pleasantly surprised. I waited in the lounge and within the hour the service was done. I was extremely happy that it was done in that amount of time. Signed the paper work and was out of there nice and early.I would highly recommend this dealership, they sure know their business.

cjfogle

Jul 21, 2012

I have never been more pleased with a car purchase. Mario knew what I was looking for when I came in and ensured I left very happy with my purchase. I can not say enough about the wonderful service I received and the way they went out of their way to make sure I was happy with what I drove off their lot with. Very personal service and extremely fair pricing, quick approval. Not the typical car dealer. They are very interested in listening to what you want and they do really do make it all about you. Highly recommended......

Margaret Nowers

Jul 20, 2012

I was very pleased with our experience at Countryside Ford. Jeremy and Keith were courteous and knowledgeable in dealingwith us through this process. Thanks for them. Also, want to recognize Jerry in the Service Department. He was courteousand knowledgeable and so patient with us, even when we weren't Thanks for him, too.

jgibbud

Jul 19, 2012

I have been doing business at this dealership for over 15 years. I have seen a lot of changes but I continue to come back because of the service I receive from staff like Jeremy. Every time I or my family call or come in, I know we will be treated with honesty & respect. Jeremy Bauer should be recognized for his courteous professionalism and plays a Big part in us being a repeat customer

02DONZIZX

Jul 12, 2012

Had 4 tires nitrogen filled and balanced for $65. They filed them with the wrong tire pressure. 33Lbs instead of 70Lbs. I told the serviceman his gauge might be off and he didn't seem concerned. Also the gauge on the nitrogen machine was broken. Had to make second trip back to get it done properly. No one cared about my time wasted and expenses incurred.

gco99

Jun 29, 2012

Every time I come in for service, Jeremy takes care of me. I have been coming to see him for years and haven't had a bad experience no matter what the problem. Jeremy is always friendly and willing to help. Great employee, I won't deal with anyone else because he has always been truthful and honest about service I need and service I should get.

Jeannette M. Hill

Jun 27, 2012

Service was efficient. I overheard several windshield issues being taken care while other services were being provided. This is not only cost effetive but also improving safety.

Mabs1692

Jun 21, 2012

Jeremy Bauer has been my trusted car advisor for over 12 years and 4 Ford cars. I have great confidence in his supervision of service and his explanation of the work completed. Jeremy makes up for all the previous bad experiences I had at other dealerships.

michl

Jun 16, 2012

Employees are friendly, efficient, professional. True to his word, Jeremy got the work done and got me out on time. Thanks Jeremy, Lena, Countyside Ford.

1sandon

Jun 16, 2012

Jeremy Bauer was knowledgable, very friendly and the repair was done in a lightning fast time! I really appreciate the quality of service from Jeremy and Countryside Ford! They also charged a very reasonable amount and I was only charged for what I needed! A GREAT experience!!

susanlb1

Jun 12, 2012

I was able to get my car in for the appointment the next day. Once I arrived, it took only 45 min to an hour to change the oil, rotate tires, and windshield wipers. Jeremy was and is one of the most personable people I have ever met. Couldn"t have been more helpful or congenial. I could say that for all the employees I have run across at this particular Ford dealership. Thankyou for your service, friendliness and professionalism.

gruberk

Jun 10, 2012

Leasing our first car for our daughter was made very enjoyable by the staff of Countryside Ford. We would definitely tell our friends to do business at this dealership.

tonythonguyen

Jun 10, 2012

Countryside Ford is a friendly car dealership. I have a great time there during the time i bought my truck.Thanks for your great service.

Carladeedah

Jun 6, 2012

Mike and Jeremy went out of their way to provide excellent customer service. They kept me up to date on the status of the repair and made great recomendations to keep my car in good shape.

mnicholson52

Jun 5, 2012

Greg Hitchcock made the buying experience easy. He is knowledgeable and easy going. The finance manager walked me through everything, and was understanding and patient when I bungled the title for my trade. Buying my first Mazda (CX-5) was a great move and I will recommend Countryside Mazda wholeheartedly.

eugene layne

Jun 3, 2012

anthony was very friendly and courteous he was very good at his job problem was i picked up car drove home then noticed tranmsmission fluid all over front of car and right fender and inside engine i called anthony and told him and i was told to bring car back and they would clean in and out i declined and washed car my self and engine i will still remain a countryside customer and hopefully when i need another car i will get it from you hopefully my next visit will be great as it normally is anthony and jeremy both are very good

soundmatrix

Jun 3, 2012

Gus Nunez was awesome! very patient, professional, and found out exactly what kind of car i needed without making me feel pressured to buy. Even after buying the car he was available after hours to help me answer some questions for my insurance.

schickos

Jun 1, 2012

Jeremy was fantastic. Out of stock on cabin filterSqueeky driver side window still squeeksSo I brought my vehicle in for 4 items; recall, oil change, squeeky window and replace cabin filter and only 50% was completed properly after having dropped off vehicle for 4 hours...

jojopinbal

May 30, 2012

I WOULD HAVE LIKED MY CAR WASHED. I HAD ASKED BEFORE WORK WAS DONE. IT IS ONE OF THE REASONS I ALWAYS COME TO COUNRTY SIDE FORD. I HAVE BEEN COMING TO THIS DEALERSHIP FOR 15 PLUS YEARS. MY MIRROR WAS BROKE AND REPAIRED WITH OUT COST.

jbuccini

May 26, 2012

Great service team. Had to order parts so I didn't have the problems fixed yet. Could not find a squeak in the drivers seat that has been plaguing me so I will ask them to check again at next service as its still occurring.

D Sieger

May 23, 2012

The service was extremely fast. All of our questions were answered quickly. It was a pleasant experience and we are quite happy. I would definitely recommend THIS dealership to others.

piersonc

May 16, 2012

Ryan (Mazda Service) was prompt, courteous and had my vehicle ready EARLY..... My car was washed and to my surprise VACUUMED as well. All over service was excellent. I have always used Countryside Mazda for all of the services for my cars and will continue to patronize this excellent , efficient, prompt and courteous dealership.

TroyF.

May 15, 2012

I had purchased a low mile vehicle from the used car department for my son's first car. The next day, which happened to be Sunday, the car had some starting issues. I notified the salesman that day of the problem. By Tuesday the used car manager Nathan DeFreitas had me bring the vehicle in to try and solve the problem. The car ran great for a full week until the following Tuesday when it again wouldn't start. I notified Mr. DeFreitas and again he told me to please bring the car in to get the problem corrected. It is nice to have a dealership helping out the consumer after the sale.

jaceki

May 14, 2012

Took my 08 Mercury Mariner with 43707 miles(at the time) to have it fixed after noticing a tansmission fluid leak in front of my car. The car has a powertrain waranty until May 2013 or 100.000 total miles.) It turned up to be a transmission fluid cooler leak(something that Ford Company is very well aware of(TSB issued)). To Jeremy's credit, he tried to run it under warranty, but came up empty handed. For some reason, the cooler is a part of the condenser for A/C system, therefore not covered under powertrain warranty(????) I am now out of $925.96, and Ford Company and Countryside Ford dealerdhip refuse to do anything about it. When I brought up all the problems with this particular part in other models(08 Escape, 08 Mariner, 08 Mazda Tribute), they could not wait for me to just pay for a repair and leave(Jeremy even started the car for me!). Called the Ford Company, and after over the week they refused to do anything about it either. Folks, beware of Ford Company products as they refuse do take care of the substandard parts they put in their cars. I will get rid of my Mariner as soon as possible and will never buy another Ford product. I will also spread the word as far as I can.

WrightStuff22

May 12, 2012

Made appointment with Quick Lube for service at 11:30 AM. I was there on time, maybe a few minutes early, but they didn't even take my vehicle into the shop until 12:15. The did the oil change and recommended a front end alignment which I purchased; took another fifteen to twenty minutes.Service was O. K. but I felt I should have had quicker service with an appointment. When I questioned t the service manager about this all he could say was that I was second in line when i came in but couldn't explain why other vehicles were taken before mine when I had an appointment. All in all, I usually get pretty good service here but this time it was pretty poor with very poor time management on the part of their service people. It had better be much improved my next time or I will be taking my vehicle elsewhere. I did purchase my Ford here.

tlhughes

May 7, 2012

I met Jeremy when I had to go to the dealer to chip keys & a fob made. The price was reasonable and far less than Walker Ford had quoted me. I asked Jeremy for estimates on tires for my 2003 Mach 1. That afternoon, he faxed me 5 quotes. Using those quotes, I got some other estimates. The prices quoted from Countryside were either less or right in line. And, a tie rebate from Ford even made them less!

enrybo

Apr 17, 2012

Had a bad experience with Tyrone Mazda before but loved my car, so I thought I'd give Countryside Mazda a try. They did above expectations. Very happy with the experience and with my new car.

beezart

Apr 14, 2012

I can say without hesitation that Dariusz Chrzanowski provided the highest level of service in every aspect of my recent car-buying transaction.I spent a fairly lengthy amount of time searching for the vehicle that would best meet my needs and visited many dealerships for various car manufacturers in the area. In addition to the fact that the Mazda CX-5 ended up at the top of my list for price, value and advanced features, one of my reasons for purchase at this dealership was because of the care and attention I received from Mr. Chrzanowski. He has been, without question, the easiest auto salesman I have worked with to date. I would not hesitate to recommend him as well as Mazda products to others.

JPablo549

Apr 13, 2012

Rob Hobbs ROCKS! I went in with very specific needs and Rob listened and worked with me to get me into an Explorer that is pretty much a perfect match. The entire shopping/buying/financing/delivery experience was very easy because the entire staff worked seamlessly with me and with each other. I visited other dealerships (Ford and other) while shopping around and although every experience was good, Rob and the Countryside team seemed to be the most motivated to deliver. Rob researched a number of vehicles; found and offered a various Explorers that would meet my needs and as we discussed each one we narrowed the selection to THE one. So far I'm very happy with it. The eco boost engine delivers good power and mpg (last night I saw 25.3 mpg on my 20-mile drive home from work); the Explorer is a very smooth ride and I expect a very long relationship with it and Countryside. I definitely recommend them.

deb52

Mar 29, 2012

i went in the dealership looking to buy another car.When i went in everyone was friendly..I got a sales consultant named Keith Cox, he was very friendly and i felt that he went out of his way to sell me a nice used car, i was very happy when i drove away and waved good-bye and knew that i made a good deal..I have no complaints about Keith or Countryside Ford, i recommend them to everyone.

jgetker

Mar 17, 2012

We came in to look at a vehicle, then changed our minds to another vehicle and the staff did everything to get everything done so we could drive home that night in our new car.

stephen tellone

Mar 5, 2012

So what can I say, I had a great buying experience, everyone was very helpful and friendly. James, Ron and Mike were a pleasure to work with and made my experience worth talking about. I have nothing but good things to say about Countryside Ford. I am going to buy my next car here. Thank you Countryside Ford

dkanter9

Feb 28, 2012

The three gentlemen we worked with were all very courteous and helpful and a pleasure to work with.This was as good an experience we have had at a car dealership.

Jschmidt56

Feb 26, 2012

These guys were phenomenal to work with and I love my new truck! Every part of this purchase was the best new vehicle purchase I have ever experienced.GR Tarr, Anthony Scott, and Ford trucks are the absolute best! Thanks guys!

declansmommy05

Feb 17, 2012

my overall experience was amazing. Anthony was very helpful and very nice. He was very patient with me and my 6 year old son who was there for the process. I recommend that people go to countryside ford and ask for Anthony for help with sales because hes great!

mjohnson062

Feb 12, 2012

Dariusz Chrzanowski did an absolutely fantastic job. This was by far, the best experience we've ever had purchasing a new automobile.The vehicle was identified via Edmunds.com and I had a response from Dariusz within hours. I explained that I'd be very difficult to contact via phone, so he sent several emails leading up to our meeting. Separately, I filled out the credit application on your website (which also resulted in several responses). Dariusz pulled the online credit application and had it ready to go when we arrived, making the process that much smoother. He asked all the right questions and had everything down to a science, wasting absolutely no time.Honestly, beyond a short delay between the initial paperwork and getting in to speak/work with Eric Bartholomew, there was no wasted time at all (Dariusz kept us company while we waited). Once Eric had wrapped up his previous customer, he took us through this part of the process very smoothly and efficiently as well.I work in sales, so having an understanding of the sales process, I was quite impressed with how comfortable the process was. All of the possible "overt sales psychology" elements were absent or so subtle in there execution as to have been completely transparent. Tonsil (unclear on spelling) did a fine job as well.

CAAlderman

Feb 12, 2012

I had been dealing with a Ford Dealership in Clearwater for 16 years, I wanted to trade my Fusion in and go back to an Explorer. They did not have a 2012 base model and they kept pushing me on an Escape, the bottom line was that they were not willing to help me. Two weeks later I went up to Countryside Ford told them what I wanted and what I wanted to pay. They had 5 Explorer base models they showed me and I picked one we did the deal and I walked out with exactly what I wanted. The whole team from sales to finance was wonderful and a very nice experience. Countryside Ford is my new dealership and I look forward to doing business in the future for all my families car needs. Thank you.

Ray Duncan Plumbing

Feb 12, 2012

Anthony was extremely helfpul during entire purchase experience. From the first email sent requesting pricing down to walking us out the door and placing us in our new vehicle. We will definately be back to Countryside Ford for our next purchase.

metin

Jan 27, 2012

both anthony and mike helped us through already a bad experience from a gainesville ford dealer, they were supportive and very understanding, thank you. Morris yasova

terrytink

Jan 23, 2012

I received excellent service from the sales man and the managers when I purchased my new Ford Focus. I got a good trade in price which was key to me purchasing another vehicle. Also the salesman went through all the features of the vehicle, expecially synicing the vehicle with my smart phone.I love my new car!

ancrile

Jan 20, 2012

Great service, friendly office staff, willing to listen, and fantastic service after the sale. Every member of the team at Countryside Ford was helpful in expediting the process. I would highly recommend this dealership.

lilrich415

Jan 7, 2012

This was my first new car purchase, and I was nervous about it after hearing horror stories from families and friends. I emailed the dealership ahead of time with questions and always received prompt responses. When I went in to purchase the vehicle, my fears were put to rest. I was treated as if I was a friend/family member and felt comfortable with the entire process. I would definitely recommend your dealership to others.

soumenkahali

Jan 5, 2012

I am very satisfied with them. They are very professional and friendly to negotiate with the price. I overall have a good car buying experience.

T1no33

Jan 5, 2012

I sent out emails to every Ford Dealership within 70 miles of my home. I received only 1 response and it was within 15 minutes of my submission and that was from Countryside Ford. The email response said I would be contacted by a salesperson as soon as possible. Within 10 mins of that email I received a call from Keith Cox about my inquiry. He was very helpful with answering all of my questions. To date I have not received a response from any other dealer! Due to Keith's exceptional customer service and quick response time as soon as the car I want comes in stock I will make my purchase from him and Countryside Ford.

JMoncrieff

Dec 24, 2011

I needed a new work truck. Look around for the best price and found it at CountrysideFord. This is the second veichle purchased from Countryside Ford.

putdowndagats

Dec 24, 2011

Well I was given the opportunity to buy a car for my 18th birthday ( parents treat) and of all places to buy a car I got mine from coy.teysode Ford. I think that Keith cox is the reason I even got the car. He helped me with all the financing and gave me a really good price even after knowing all I had to work with. He knew how important it was for me to get my first car. I give him this rating because he deserves it. He actually cared about me as a customer and took the time to get my financing situated so I could get my car. Great salesman! Thanks Mr. Keith!

athenacfl

Dec 24, 2011

Keith is a great salesman. He was very patient and honest. He fought to get me the price i wanted for my trade and I would buy a car from him again. Lance in Finance handled all the paperwork quickly and easily.

rlp2g

Dec 24, 2011

A++++++ salesman (Keith Cox) with and an AWESOME dealership.. Friendly and knowledgeable salesman that has gone above and beyond his job description to help. Very nice and clean dealership with friendly people to help you meet your needs. My wife and I are loyal Ford customers because of people like Keith and his dealership. I highly recommend this dealership, countryside ford in clearwater, and the salesman, Keith cox. Happy Holidays!!!Thanks..

larrytdean

Dec 20, 2011

I am a return customer and trust this dealership and would not buy anything but FORD!This website sucks, I don't have the dang time! What the hell else do you want?I would not go to another dealership except Countrysid FORD of Clearwater and your stupid review that demands me to write more, hope you enjoy the "RIDE"! I Love my car and love this dealership.

Jaylord

Dec 19, 2011

The staff is very friendly and helpful in person and on the phone.Keith Cox , my salesman, is courteous and knowledgeable . No pressure was given when selling me my truck.Overall, I highly recommend Keith and Countryside Ford.SincerelyJayson Lord

DON KORPI

Dec 17, 2011

I bought a new Mustang from this dealer. Ford gave me some problems that weren't expected and caused me some problems, KEITH COX and the ford dealership did all they could do to solve the problems and keep me informed on the progess of my car.I am very pleased how my car came out.

jjbirt

Dec 17, 2011

Keith Cox was friendly, honest, and didn't try to push me towards anything I didn't need or want. Keith seemed eager to earn my trust, not just a sale. I haven't received this type of personal service from any other dealer.

bondservant

Dec 17, 2011

A previous Chevy guy. I like what Ford is doing and I love my new Fusion! I was greeted within seconds upon arrival by Keith Cox. After introducing himself and welcoming me to the Dealership, he was very patient with me and my wife. He gave us a demonstration that left us in awe of the Fusion. He was none pressuring and easy to talk to. Countryside Ford offered several aggressive terms that fit our budget, and sent us home with a full tank of gas to boot. I have told my family and friends to see Keith if they want a new or used car.

LARACHFC

Dec 16, 2011

THE ATTENTION GIVEN TO MYSELF AND FAMILY WAS OUTSTANDING,ALL DETAILS WHERE HANDLED PROFESIONALLY NO MATTER HOW SMALL. THE TRANSITION TO THE FINANCE DEPARTMENT WAS SMOOTH.I WAS EXTREMELY SATISFIED WITH THE SERVICE PROVIDED AT THE TIME OF SALE AND DELIVERY AS WELL AS THE FOLLOWUP FEW DAYS AFTER PURCHASE.

rydahog

Dec 16, 2011

after looking around for a ford mustang, i came across countryside ford in clearwater,fl.. negotiations were good for us both, and i came away feeling satisfied that the purchase was ok. the salesman, manager,and finance mgr were helpful to my wife and myself. I would tell others about this dealership. AA+++ rating for me and my wife.

emrobinson0124

Nov 26, 2011

We bought a used Nissan Altima on Tuesday 11/15/11 and two days later I emailed our sales rep, Jaime Nolan, about bringing it back in because the rotors seemed warped, the front end slightly shakes at higher speeds and the car is 'jerking' when lightly accelerating. Was told they'll look at it, but can't promise anything. They looked at it and said it had nothing to do with the rotors or brakes and the bearings were bad and to take it to Nissan. Nissan looked at it and said it is indeed the pads and rotors and definitely not the bearings. (Plus, it sounds like the rotors are warped, not the 'clicking/clunking' of bad bearings) Three of the tires are also borderline in the red on the tread depth gauge and the jerking I guess is common with a CVT motor (which the Altima has), but can be reduced by torquing the bars in the tranny. All in all it would have been $1,246 to fix all the problems. They refuse to reimburse us for the $94 diagnostic charge from Nissan and/or fix the tires, pads and rotors saying that it is our problem now. This came from the GM, G.R. Tarr, who said he is also the president/owner of the company. He also said that "If someone bought a car from here and it split in half while driving it out, there is nothing I would do for them. It's their problem". Pads, rotors and tires are absolute standard things on inspections before selling a car. They either don't inspect cars coming in on trade or don't care to spend the money and do the work to make it a good, safe car. Horrible, horrible experience with this dealership.

tphilbeck

Oct 9, 2011

I came into Countryside Ford as a return customer on October 7, 2011. We had purchased a 2007 new Ford Focus in 2007 from this dealership. I was looking for a used car in my price range in which I discussed with Tom Quillin. Obviously the $10,000 or so wasn't big enough commission for Countryside's sales associate. We looked for a few minutes. After less than 10 minutes, we were looking for an internet advertised Ford Focus that was in our price range, he couldn't locate that car or any others that were in our price range. It was extremely important purchase for me because it was for the safety of my daughter to get her a newer used car. I could tell that when I told Mr Quillin that we had an appointment with Walker Ford later that day, he sort of lost interest in helping me as well. One would think that would make him want to help me even more to get me to buy at Countryside. Not so. He told me that he would call me later on in the evening of Oct. 7th and I am still waiting on that phone call, it is now Oct. 9th. That's ok though, I kept my appointment with Walker Ford and they got my business. We found a car right away. Actually the same kind of car and price that we were interested in at Countryside in which Mr. Quillin couldn't locate, but he said he knew they still had that was listed on the internet.

1dbannasch

May 13, 2011

i train a 2011 car for another 2011 car.both car were finance through ford motor credit.country ford doubled my interest rate.from 5.9 percent to 10.9 percent.i call ford motor credit and they told me it was up to the dealership what the interest rate is.the car cost 36,429 and by the time i pay it off its going to cost me 53,429 and they said they give me a good deal.