Used Cars for Sale at Fernandez Honda in San Antonio, TX

Valdez

Oct 15, 2016

Ernest was very helpful and friendly. He worked with us to get exactly what we were looking for. I would highly recommend this Honda dealership.

Ktk

Oct 14, 2016

I visited few dealers before visiting here. Others are always trying to fool you and not understanding the customers expectations. But here in Fernandez, the salesperson I approached is very calm and understood my needs. No drama. No fooling. Good overall experience.

Sambarbryan

Oct 12, 2016

Jose was very helpful from the minute I walked into the dealership. He informed me on everything I needed to know about my purchase. I would recommend Jose to anyone.

Lizeve

Oct 12, 2016

Justin was great! Very patient because I kept changing my mind on what I wanted and ended up getting the complete opposite of what I had in mind anyway but I love it! This is my second car from this dealer. My new car is so nice and the process wasn't too long at all. Overall friendly staff as well.

jackson514

Oct 11, 2016

I just purchased my 5th car with Fernandez Honda. I would love to thank Gilbert, Ray and Jose for their outstanding service. There's no one like you. You guys have been part of my family for the past ten years. There's no doubt that Fernandez Honda will treat with respect, loyalty and will meet your individual needs. Thank you for all you have done for me and my family. Love,Chavez Family

PL36

Oct 11, 2016

I was dreading my first new car purchase, but it went surprisingly smooth here. I was quoted a lower price than other dealers upfront and had no surprises later. My sales guy Jaime was patient while I asked lots of questions and even helped set up my iPhone with my new car's interface. I would definitely buy hair again.

Tnrfreed

Oct 11, 2016

We were so amazed at how wonderfully different the approach to selling cars and treating people at Fernandez Honda was. When we got there we freely were able to look around without being hounded and harrassed. Quite the opposite than what we typically encounter at a car dealership.. We were greeted by a very knowledgeable and humble salesman, Jesse Soto. He did not pressure us in any way. He was very, very accommodating and helpful. I loved working with him. Once we found the right car and sat down to sign the papers we were introduced to the Lead Director, Aaron Sanchez. He was also a very, very nice and humble man. I would recommend Fernandez Honda to anyone and would definately go back when looking to buy another vehicle.

mia

Oct 4, 2016

Got the price I wanted, they were all very nice and helpfull. I was a bit far to drive , but worth the trouble. Wohld do buisness here again.

JohnT

Oct 2, 2016

Work my deal thru the internet. Thanks to Ernest we were in and out. They had me fill out the application before heading to the dealership.The price I was quoted was he price I got. No add on or gimmicks. Thanks

Gb94

Oct 2, 2016

It was a friendly environment and could tell they cared about getting you in a car as quick as possible. They honestly helped a lot and I would have never thought how easy and quick it took.

Alma123

Oct 1, 2016

Oscar Fernando went over and beyond to help me. Demonstrated professionalism and was extremely patient. He was very knowledgeable and explained everything well. He reached out to me by phone calls and text. I really appreciated his awesome customer service.

Honda

Sep 30, 2016

We have been customers of Fernandez Honda since they opened for business in December of 2003. You serviced our 1996 Honda civic and was very professional. In March of 2005 we purchased our 1st new car ever,and from Fernandez Honda and we still own it. We have now owned 8 Honda's. We became acquainted with our present service manager Rudy Criner. He is an excellent Service Manager and an asset to your dealership. His attention to detail is second to none. He is courteous, friendly and caring. He provides excellent customer service to each one of your customers and always goes the extra mile in helping them in anyway that he can. Several years ago when Rudy Criner left your employ we were dishearten and felt a sense of loss. We were serviced by Kevin but it just wasn't the same. We are delighted to have Rudy back and feel really blest and confident that our auto repair needs will get the best attention possible by his care. We have recommended your dealership your to our family and friends and will continue to do so. Mr. and Mrs. Alfonso & Carol Hall

Happy am i

Sep 22, 2016

The whole experience was better than I would have thought possible. I was able to get a good price and handle financing before I ever set foot in dealer door. Once at the dealer all went smooth.

Valerie Gloria

Sep 22, 2016

Very pleased with the service I received from Julian, Fabian, Felipe and Ron. A bit disappointed that some of the options I wanted did not come on the model I chose but overall pleased with the car.

Dhumes123

Sep 22, 2016

We were in San Antonio for the weekend to visit Sea World with my wife and daughter when we got into town late Thursday night I had a warning light begin to start flashing on my Accord. I was worried about what possible damage might occur if I continued to drive as well as being stranded in the middle of nowhere on our return trip to Houston. So I tried to schedule an appointment on line for service.They were fully booked up for the next day but I decided to be there when they opened just in case I could get in. I met Joshua Verdin the service adviser and told him my situation he said he would make sure that a service technician would lock at my car.Later I met and spoke with the service technician Daniel and he informed me what had been found but that he did not have the part available after explaining to him that I was from out of town and would have to remain in town until they got the part he told me he would see what he could do.He returned after awhile and said he found the part and stayed over installing the part as well as running diagnostic recheck and driving test. to make sure my car was in good shape for our return trip.Joshua and Daniel both went the extra mile to make sure our weekend as well as our return trip was fun and safe!If I lived in San Antonio I know where I would be buying my next Honda.Thank you Fernandez Honda.

felicianofelix.deharo

Sep 19, 2016

My experience was great. Our sales man Joe Campos was really helpful and friendly. And our Financial manager Ron Valentin was really helpful as well.

montymann93

Sep 19, 2016

I took my car in for the window tint I purchased from them and after waiting an hour longer than what they told me it would take I got my car back only to have the trunk covered in white (my car was a dark blue/grey). I asked them if they could run it through the car wash they have since it was really dirty after the tint and they did. After waiting 20 minutes (no exaggeration) for the guy to come back with my car he tells me he ran it through the wash twice and couldn't get the "dirt" off my car. I inspected my car and realized it was not dirt and instead some white residue that was embedding itself into the paint job of my car (which was only a week old). I tell the guy that I want them to wash it off since it was getting into the paint. The guy basically tells me it wasn't their fault and that there is nothing they can do. I tell him I wasn't leaving until they resolved the issue since it WAS their fault. After they inspect it for another 15 minutes they come back just to tell me what I already know and then start telling me it was just dirt or tree sap and that I parked it somewhere and didnt wash the car in time so it embedded itself into the paint. I tell them I don't park anywhere near trees on my daily route and they give me some spiel that they do the tint from the inside so it couldn't be from them. I realize that they do use a soap/adhesive for the back window when they apply it and know that its probably the adhesive from that that is on my trunk. I go through 3 people and everyone of them tells me I must have brought it in dirty or parked it close to a tree/dirty area. Finally the last guy talks to me and patronizes me the entire time and says that I must have parked it near people who where painting a car (some bs excuse) and that it looked like over spray. I told him that was not the case and he tells me that I "must see the situation from their perspective". I told him to see from mine, I bought that car a week ago and they already damaged it and wont at the very least take responsibility for it. He then tells me just to go buy a clay bar and basically take it off myself.To put how bad the damage was it looked like 15+ years worth of sun damage done to the paint of the car in and hour and a half.Also, during my car buying phase I was unfortunately matched with a salesman who was a complete jerk. He made rude, asinine remarks about the car I brought in to trade and even made an insulting remark about my fiance when we told him about an accident she was in. He was unprofessional and honestly I wish I had another salesperson. He wasted an hour of my time when I was trying to figure out what the rate of my loan would be and who the lender was (I was trying to see if I could get a lower rate than my bank USAA). After I find out the rate was going to be almost a point higher I decided I didn't was to go with the bank they offered me, a decision that would have cut an hour of my time to make. Over all my experience was frustrating and they kept pressuring me and saying things like, oh its only a small difference (money wise). The finance guy didn't even take off the adjusted amount and sold me the car for more than what they originally agreed for me to pay, a $90 difference.It was sad because I really wanted my next car to be from this dealer since my previous car was purchased from here and my parents both bought 2 cars years ago from the dealer. Their service now is poor and everyone is nice until you purchase a car from them, then they don't care so long as they car has been paid off buy the bank. Terrible place to shop for a car and I would recommend Fiesta, Gunn, or any other dealer if you are interested in a Honda.

Chase1210

Sep 9, 2016

Just bought a New Honda Odyssey today and it was a very good experience. Ruben Fuentez was our salesman and he was polite and efficient not wasting our time and was up front and honest.

Prestonst

Sep 8, 2016

Got great car at great price, jsimie was easy to work with and dealership had exact car I wanted , car bought in less than an hour .no pressure , no problems.

Mexmoreno

Sep 7, 2016

Stopped by to get the value of my 2006 H3 Hummer; and at the end received exceptional service, fantastic trade for my vehicle plus low interest rate. Jose Olivares is a true professional. Tks

Urgent

Sep 7, 2016

Frenandez Honda ended my stressful car search for a dealership who was military friendly. Frenandez Honda, a USAA preferred dealership, was knowledgeable and experience with the absence of a service member wanting to purchase a vehicle via Power Of Attorney. Ruben Fuentez was professional, knowledgeable , patient, and very accommodating. He made my experience pleasant and stress free. He is familiar with Service Members and USAA process when purchasing a vehicle. Excellent service from beginning to end. Thank you Ruben! I highly recommend Frenandez Honda and sales consultant Ruben Fuentez.

Kes123

Sep 7, 2016

Very knowledgeable staff..... Ernest quickly assessed our needs and likes, and located the car we wanted. Everyone at the office was incredibly friendly to the sales rep to the business manager to the financing dept. When the all weather mats included in our purchase were not available the day of the pick up of the car, Ernest was helpful enough to bring them to our work when available. I would highly recommend this dealership.

Jbazaldua10

Sep 6, 2016

Staff was very knowledgeable and helpful. Justin has assisted me in the past before so I knew who to call. As usual he was very patient and has excellent customer service . Each individual I worked with was very much appreciated.

Rudy F.

Sep 5, 2016

Steven, Aaron and the Internet sales staff offered the best price in town and outstanding customer service. Highly recommend you reach out to this team before purchasing your next vehicle; I'm glad I did.

Author 1

Sep 4, 2016

Justin was friendly helpful and easy to talk to. He was patience the atmosphere was relaxed and it was a good experience. You all have do a good job. Keep do what you do.

2013Si

Sep 2, 2016

Having worked at a Honda Dealership for nearly 5 years myself, I can say I'm stoked with Fernandez Honda's Service. I've had my Si serviced quite a few times there, 99.9% of the time the service was outstanding. That .01% of the time, well let's say they not only addressed the issue, but also went out of their way when I needed some warranty work done. Hats off and pats on the back to Isabella! She kept me well informed about the status of the claim, what was covered, got me a quote for the dings that weren't covered. Friendly smiling service is not dead, it's alive and well at Fernandez Honda. So yea, I'll totally make the 30 minute drive across town for service.

Silva1974

Sep 2, 2016

Extrodinary service and outstanding staff. It was truly a pleasure working with Mr. Mark Smith, and Mr. Tony Sanchez from Fernandez Honda in San Antonio. They presented an extremely knowledgeable and courteous service to include my total satisfaction with my recent purchase. Definitely a ten star team. Professionalism at its best.

Johanna972

Sep 2, 2016

Awesome and professional service from start to finish! I Definitley recommend Fernandez Honda. I found what I was looking for and drove off the lot happy and excited. Overall experience was excellent!

Anby789

Sep 1, 2016

Salesperson Jose Ollvares and Mr Ron Valentin were very helpful in explaining every detail. Jose help me understand details about the car I did not know. Very satified with both of them. Both of them get a 10 from me.

Jmarie2010

Sep 1, 2016

Ruben was such a great help! I really appreciate everything he did for me. He had the vehicle I wanted to look at ready for me to test drive as soon as I arrived. Everything went smoothly, he did his very best to make sure I made a good choice on a great vehicle for me. He narrowed down everything I needed to know. His service was outstanding! I will definitely recommend anyone to him & this location! :)

hdjorge11

Aug 31, 2016

My wife had our best car buying experience ever...AMAZING!!!!!!!Ruben Fuentes made as easy as 1 2 3 and was so knowledgeable of the car I purchased. The best thing I can say about Ruben is that he is a professional. I am just glad that he was referred to me by JC Santibanez. Don with finance was also great to work with.

Touring16

Aug 31, 2016

Every time I go to Fernandez Honda I find friendly people waiting to help. The last time I went was for Sevice and Vanessa assisted me in a professional manner. I also saw my sales representative, Ruben Fuentez, who always takes the time to find out how I am doing. He is still informative and eager to help when I have questions about my car.

Taylor Alexander Echevarria

Aug 31, 2016

Went to Fernandez Honda and was helped by Ruben. After a long search and many dealerships he was the one that made it happen for me. I was able to get the car i had been dreaming of and wanting for many years and I owe it to him. THANKS RUBEN and thank you Fernandez for treating me like family. Forever a loyal customer.

Eddie_i2005

Aug 31, 2016

This dealership was top notch! Joe campos went above and beyond to make sure I purchased a car He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Joe campos to anyone who is looking for a new or used vehicle.

Maryandruben

Aug 29, 2016

My husband and I bought our third new Honda Accord on Saturday, August 27, 2016.Michael Esteves was our salesman. He was very courteous and professional. He listened well to our wants and showed us several options that would fit our budget. He also explained our trade in value so that I could understand. Overall, Michael Esteves did an excellent job and we think he has a bright future with Fernandez Honda.

queenesme0324

Aug 27, 2016

This dealership has great customer service, especially from Ruben Fuentes. The cars are great quality cars and I left very satisfied! Will defiantly be recommending to friends.

Mark 77

Aug 26, 2016

Erick made the purchase of our CRV effortless. He emailed me his best price up front which was far below any other Honda dealership in San Antonio or Austin. Erick did not rush us and explained all the features of the vehicle and even connected our phones to the car for us. I would highly recommend Erick and Fernandez Honda to anyone wanting the lowest price with the highest customer service.

Tyler Rachui

Aug 25, 2016

I would recommend Hector for a car buying we will be back in a week to get this finalized! Thanks to Honda! I'm gonna look for my friend to go through him!

Aaa0213

Aug 23, 2016

Joe Campos has always been very helpful. Any questions I have he is quick at responding. Always willing to help and always available when needed.

Yz39

Aug 23, 2016

As always purchasing a new car is always nerve wrecking but mr.soto relaxed us and really helped us get a good deal. This is the second car I have purchased their and am very pleased with their services. Thank you so much when I'm ready for a third car you better believe I will be at Fernandez.

CNM123

Aug 21, 2016

Tony/Jaime/Mr Fernsndo were great examples of what it means to serve a customer. I've been a Honda owner for 25-years and had typically gotten my vehicles from GUNN Honda, but the staff at Fernandez were quick to accommodate my needs and did a fantastic job. I am happy I went to this team.

12345678

Aug 18, 2016

We were very well served and had a great sales person helping us with the best costumer service and meeting out needs. Javier was excellent.

Chris5454

Aug 17, 2016

Enjoyed buying from Fernandez, very friendly knowledgable staff. Earnest did a great job. Great price for car and will have vehicle services at this dealership.

AndreaHappyCustomer

Aug 12, 2016

As a first time car buyer, I was extremely satisfied with my car buying experience. Joe Campos, my salesman, was patient, understanding and very helpful. He listened to my "wants" and helped me to get the car I really desired for a great deal! He was very knowledgeable about all the cars they had to offer and was able to pin-point which car would be best for me based off of my lifestyle and my wants. He was awesome!!! Go see Joe if you want a great car buying experience, a gear car, and awesome service!!!

Gina Lopez

Aug 12, 2016

Buying a car can be scary and stressful but when I arrived at Fernandez Honda Joe Campos was the first to greet me and make me feel welcomed. He made the whole process so smooth and easy all I had to do was pick out the car I wanted. He explained all the paperwork throughly so I could understand. He listened to everything I was looking for in a car and not only did he get me the car I was looking for but I got it at a great price. I love my 2015 metalic Honda Accord it is perfect for my family. Thank you Joe for all the time you spent with us and thanks Fernandez Honda. I will always go to Joe Campos if I ever need another car they always have my referral!

Kwaku

Aug 10, 2016

Great courtesy and respectful salesman. Finance department was great . salesman gave me the very best price . He never lied to but was very forthcoming with information which convinced me to purchasing the vehicle

James Benitez

Aug 8, 2016

One of the hardiest decision for a parent is to allow you love ones (daughter) to drive. One major task is to find a vehicle that is safe and cost effective for my family. Honda provide me the confidence and safety that I required for my love one. Overall an excellent experience with Justin Salazar Fernandez Honda, extremely helpful in the entire purchase process. Justin provide me with the direct information to formulate my decision to choose and purchase your HR-V model. Honda unit was in direct competition with Toyota , Ford, & Madza . Though the expert and knowledgeable experience salesman (Justin), I was able to see the vast differences and overall superior quality of the Honda unit. Again such pleasure to deal with a company that respect my time and my overall needs. Moreover, Justin Salazar went will beyond the call of duty to make sure that all my requirements for my daughters safety was met and keep total transparency with the entire purchase. Justin focus on the all the detail down to my vehicle ready for pick up is why I am considering trading my current vehicle and purchasing another Honda vehicle. Thank You Justin for job well done and Thank Fernandez Honda

Jose

Aug 8, 2016

I enjoyed the carses men he was very professional an he got the job done he was very clear about every paperwork he explained it very well

Lisela

Aug 8, 2016

Came in for service and the process was very easy and smooth. I've purchased in the past with Fabian and have sent family and friends to purchase at Fernandez and they have all had a awesome experience. Keep up the great work and I will continue to send people over!

Greg

Aug 6, 2016

Did almost all of this online. Justin was great and he did awesome making sure all was ready for pick up. I'd recommend Fernandez to anyone.

Starbell1280

Aug 2, 2016

The purchase of my new vehicle was a delightful experience. Ernest was awesome He made sure I got the vehicle I wanted at terms I could afford.

Lucky girl

Jul 31, 2016

Contacted Mark via email and within 30 minutes we had a deal. Best price, reasonable doc fee, honest and upfront-couldn't ask for more. His knowledge at delivery was superb, not many others compare. I'd certainly buy from him again.

Newwhipstrong

Jul 28, 2016

Great experience, great service, thanks Anthony. Very professional and got me in the car of my dreams at a great price. Would definitely recommend him.

hafnerlxa

Jul 27, 2016

Tony Sanchez did a fantastic job from my initial phone call to the dealership to set up test drives all the way through the vehicle selection and finance process. He was curteous and extremely helpful and he has made sure my future vehicle purchases will be onky with Fernandez Honda.

Kmathias

Jul 27, 2016

Joe was very patient in helping us get the vehicle we wanted. He was honest and made our decisions easier. We would purchase another vehicle from him.

simonVar12

Jul 25, 2016

Joe did a great job helping me! Amazing experience Joe customer service experience was great !! This is the second car we have bought here !!!great job

Civic2016

Jul 25, 2016

Salesman was quick to notice that we meant business. He never gave up on us. He reassured us we would get a good deal. His optimisium kept me hopeful. He was very friendly & knowledgeable The dealership has a very relaxed setting. In the end we were very satisfied with the outcome.

Lubarber

Jul 25, 2016

Fast service. Always keeping in touch with me about my service experience. My sales men Joe campos always makes sure I get the best deal.

JohnnyB

Jul 25, 2016

Our salesmen Ruben Fuentes helped us tremendously , he made the whole buying experience smooth and easy. We weren't even there that long .. We were in and out within two hours .. Which was exceptional!!!!

Chris001

Jul 22, 2016

A tag team of excellence. I dealt with Freddie mejia and met with him twice. Both times I received the information I requested and got all my questions answered. On purchase day I had an appointment but got there early Erick S stood in for Freddie and helped me out and answered any last questions. Outstanding team a good experience and I'll be back AND recommend both of your team members to my family and friends.

fig1234

Jul 19, 2016

Jamie was very helpful and friendly. He made my car buying process quick and painless. I would highly recommend him to others who are looking to buy a new car.

Dr. Fuzga

Jul 18, 2016

They made my experience a good one , the staff was friendly and helpful. I will come back and purchase another vehicle from them when the time comes, thanks.

carguy1961

Jul 18, 2016

My transaction with Jaime Almanza was smooth and easy. He was a pleasure to work with and definitely recommend him. He made my purchase hassle free.

Happy costumer

Jul 18, 2016

After searching the San Antonio area, I finally found a great dealership, with outstanding customer service.Julian had a lot of patience, and helped me every step of the way, he found the right car for me and explained with details the great toolsHis manager Fabian was also an amazing help, and made my car-buying experience smooth Recommended a few friends already

Sherin8

Jul 16, 2016

Aaron was terrific with texting and calling us with information about the pilot. Thank you Aaron for your time and help. LOTS! Mark was friendly and helpful as well. We enjoyed working with him too. The process was done quick and he answered our questions. Everyone that had a hand in our transaction was terrific!Special thanks also to Mr. Shaw for his kindness and help with getting us help and getting us into the car we wanted. Thank you for the 'family and friends'.

Jenaldana

Jul 16, 2016

Mark was our salesman for the purchase of a 2014 Dodge Ram truck. He was very patient, tentative and did not pressure us at all. Our financing director, Ron stayed well beyond closing hours to assist us and we never felt rushed. I highly recommend this deslshership to anyone looking to invest in quality vehicles and receive exceptional customer service.

Rudy A Presas

Jul 16, 2016

Very friendly from initial entrance to final exit from all the staff. No hard sale tactics, sales rep was not pushy. Truthful and honest with respect to questions and found answers when needed. The buying experience was outstanding.

Karen Rodriguez

Jul 15, 2016

This was my first experience buying a car from Fernandez Honda and they over exceeded any expectations i had. I went to 2 other Honda Dealers earlier this week and i was blown away with the staff at Fernandez Honda. Every employee i met with was knowledgeable, professional and very thorough. There was no pressure felt, it was a pleasant and head-ache free experience. I Love my new 2016 Pilot !

Thankful! Roman and Lily

Jul 15, 2016

Because I needed a vehicle ASAP and Freddy Mejia was able to meet my need. I thank Fernandez Honda to have an employee like Freddy Mejia, he went the extra mile:). God Bless Mr. Mejia and his family!!! My family thanks you!!!!!

Tundra01

Jul 15, 2016

I bought a used vehicle from here and was very simple to process the transaction. No haggling back and forth and was able to drive home same day with the vehicle I came to get off the internet. Was very pleased with everything and would surley buy from here again.

sam_der

Jul 15, 2016

Just purchased a new Civic here at Fernandez Honda. Really love the vehicle and enjoyed the entire experience. Julian, my salesman, was very informative and gave me exactly what I was looking for. His manager Fabian was also very helpful and made the whole experience very fast and easy. Recommended to a couple of my friends already. Thanks guys!!

AChillers21

Jul 15, 2016

Jesse Soto from i35 knows his stuff! Super helpful and knowledgable in this field of work. I recommend everyone go see Jesse Soto. Both times I purchased from him I was able to get rolling within a day to 4 days max.

Sarah224

Jul 15, 2016

I purchased my vehicle from Steven and I can honestly say it was the best experience I've ever had purchasing a vehicle! Steven was very patient with me and made sure I was happy in the end. Overall, very professional and I highly recommend!

TWTourist

Jul 15, 2016

Got the best price in San Antonio from Fernandez. Had to haggle a little but no one else in town would match them. Plus they had the one I wanted in blue. :-)

Ayestef

Jul 15, 2016

Very informative and friendly, gave me the best options based on my requirements, assured me the car I was buying would definitely be the right choice.

Ruth

Jul 15, 2016

Anthony was great and didn't waste my time. He stuck around close to midnight to show me all the features. That's dedication, thanks!

Jesse&Rosie

Jul 15, 2016

First time I left a dealership satisfied that I was treated honestly and got the exact vehicle we wanted for a reasonable price. Very happy with our car

Rodmike

Jul 15, 2016

As usual I received nothing but he best service from your dealership. Ruben Fuentes took care of me as usual and made my second car buying experience perfect and drama free.

Roger1126

Jul 15, 2016

Everyone was great, except finance person. He should keep his personal comments to himself. That was the low point of my experience at Fernandez Honda

KarenRod

Jul 15, 2016

i went to several other Honda dealers and Fernandez was the best. The entire staff was professional, knowledgeable, thorough and went above & beyond for me. I was dreading car shopping since in the past my experiences have always been stressful and lengthy. It started off this way when i had made my way through 2 other dealerships earlier this week. But once i got to Fernandez Honda car shopping was no longer a chore. It was a pleasant and non-stressful experience to say the least. The process was so smooth and simple. Thank you Fernandez Honda Staff !

mjcjgj979

May 31, 2016

I thoroughly enjoyed my buying experience at Fernandez Honda. Justin Salazar is an excellent and knowledgable salesman and I would highly recommend him and the dealership to family and friends. Thank you for making this a pleasant and "painless" buying experience.Irma

HMiranda

May 6, 2016

Highly recommended. Kevin was extremely helpful on getting me the right deal without the pressure and mostly due to his calm approach. I wouldn't mind driving across town for my next vehicle purchase. Thanks!

Jill55

Apr 16, 2016

Well this was my first time purchasing a car on my own and it was a pretty smooth experience for me. I did some of my communicating online and Steven contacted me directly about the car I was interested in. Steven never made me feel hounded, but also made me feel like he wanted my business in a respectful way. When I arrived we went for a test drive and did negotiations. Fabian helped with the financing and gave me several options. Everything was explained to me in simple terms and I never felt like I was being taken advantage of! I had my car appraised quickly and secured a deal I felt comfortable with. I worked with Gil on signing documents and he was very nice and patient. I believe I was the last one in the dealership and he made sure to take care of me. Steven then had my car washed and filled the tank for me and I was ready to go. I had a wonderful experience with Fernandez and I will definitely be recommending them to friends looking for a new car. I appreciate this dealership and am thrilled with my new accord!!!

Rosember Rodriguez

Mar 31, 2016

My sales representative Justin was great! Not to pushy but also new every detail about my honda! Found just what I was looking for with his help.

Athena

Mar 18, 2016

We visited the dealership based on Danny Alvarez's response to my internet search. On our first visit Mr. Alvarez was very cordial and price accommodating. He further introduced us to Justin Salazar with whom we dealt with from that point on. Mr. Salazar was a pleasure to deal with throughout. He was very informative, professional, amicable and low keyed.; a characteristic that we appreciated. He guided us through the most advantageous financing terms through Honda. And has been helpful and available to questions that we have had after the sale . All in all, I would consider our experience at your dealership very enjoyable. Mr. Valentin offered his help if we ever needed it.

BongoJoe

Feb 19, 2016

We worked with Justin Salazar initially and Erick Solorio after we arrived. Both men worked to find every discount they could and the best financing. There was never any pressure and Erick was very professional throughout. Brenda in finance offered different services also, and was reasonable and flexible about our options. We're very happy with our buying experience at Fernandez Honda!

Isaac1927

Feb 16, 2016

I just recently purchased a brand New 2016 Honda Pilot from Fernandez Honda and my sales person was Tariq Kassam, I let him know my situation and gave me some recommendations. I did not follow his recommendations as we were looking for a brand new vehicle, Tariq was understanding and did everything possible to get us into what we wanted. He was also feeling under the weather this day and did not allow that to get into his way of delivering excellent and exceptional customer service. I will be definitely be recommending friends and family to Fernandez Honda and to Tariq Kassam. Thank You Tariq and Fernandez familyMichael Davila

D. Castro

Feb 14, 2016

Had a great experience buying a 2016 Honda Civic at Fernandez Honda sales person Justin Salazar provided us with great customer service and with his professional attitude he made our shopping experience enjoyable. Another sales consultant who deserves accolades is Tariq Kassam, who made our first Honda buying experience a very enjoyable one. Tariq was very knowledgeable and demonstrated professional qualities when buying our first Honda vehicle. Another individual who deserves recognition is Gilbert Martinez finance manager who made our paper work process smooth going he also demonstrated professional qualities. Over all these three gentleman make Fernandez Honda a great place and make us glad to be a part of the Honda family! -D. Castro

Tejeda123

Feb 8, 2016

Great customer service. No pressure to buy. Our sales rep Freddy gave us a great deal. He was very patient after we test drove most of the vehicles on the lot. This is the way buying should be. Hassle free, great car, great people. In financing, we weren't pressured to add on anything. The gentleman in financing was also great in getting us in and out. He was also very informative on our purchase.

Carmen

Feb 6, 2016

If you want or need a new or used car please go to Fernandez Honda and talk to Mark Smith. I have never met such a honest and hard working guy. He earned my business and can't be happier.

Roman1421

Feb 5, 2016

We went in to secure deposit for 2016 pilot. We met with Freddy M and we had a horrible experience. he knew we were coming in to discuss pilot and asked what we needed. He was on his cell phone the majority of our conversation. He discussed Toyota cars which we were there for Honda which he knew already. My wife never felt acknowledged. When we said we would go somewhere else he was ok with it. We felt he didn't even attempt to try to earn our business and it felt like we were trying to earn his business. When I finally requested Steven he stated that he had more sales than him which was very unprofessional. We have been now dealing with Daniel Alvarez and Steven Garcia. We hope they can salvage us.

Elsolizeno

Jan 25, 2016

My wife and I were extremely satisfied with the buying experience at Fernandez Honda. Mr. Campos is a true sales professional and has complete and total knowledge of every aspect of the product he was selling (Honda CR-V EX). I feel very confident that if we have a minor problem with our new SUV, Mr. Campos will be there to assist us in getting it corrected. Most certainly, I will recommend this dealership to my friends - telling them to seek out Mr. Campos for assistance.

HondaHRV2016

Jan 21, 2016

My 2015 Honda Accord was a total loss after an accident late November. All the safety features Tariq explained would help keep myself & my family safe did in fact keep my sister & I as safe as possible in a pretty bad collision. I am so thankful & grateful that I'm alive & safety has never been as important to me until that day. I made the choice to get something that would accomodate my growing family & got into an 2016 HRV. I explained what I could afford, the colors of both interior & exterior that were to my liking. Tariq and Oscar met all my needs as far as price, model, & safety features. The process of looking, test driving, financing, & setting up bluetooth along with other features included with my vehicle was pretty quick. I anticipated being there much longer than I was. I am very happy with my new 2016 HRV & the awesome service given by Tariq Kassum & Oscar in the financing dept. I'd definitely recommend Tariq to all my friends & family.

Kristan1984

Jan 18, 2016

We love Fernandez Honda! In December we purchased our 3rd car, and we couldn't be happier. While the rest of the staff is nice and friendly, the All-Star of Fernandez is Tariq! We know that Tariq will make sure all of our needs have been met, and that we are driving off the lot in our New (or Preowned) Honda with the best deal possible. He listened to both my husband and me, and he addressed all of our questions and concerns. Thank you again Tariq for putting us in another wonderful car. If you are looking for a salesman who listens, works hard, and looks great sporting a bowtie, then walk in, and ask for Tariq. He will not disappoint you.

jmmyhayes

Jan 18, 2016

My wife and I have bought several Hondas from Fernandez. I've owned several different makes of cars and Hondas are definitely my favorite and by far the most reliable. We always come back and ask for Tariq Kassam by name. He always knows his cars and it never feels like you're dealing with a pushy salesman. As long as Tariq is working there, Fernandez Honda is where we will be buying all of our cars.

Love My Honda Odyssey 2016

Jan 17, 2016

No matter what car you drive, you should trade it in for any Honda vehicle they have at Fernandez Honda. They treat you right and get you a great deal!!! The people there know their product and walk you through the whole process as quickly as possible. I highly recommend you call and ask for Freddy Mejia!! He is the kindest and mist understanding salesman you can work with.

Capete

Jan 14, 2016

I was called by Mark Smith after using the USAA and AAA Buying Service. I told Mark what we wantedas to the CR-V trim and the exterior and interior colors. He noted the information and called me back and said that they had the vehicle in stock. We negotiated the price on the phone and we purchased the vehicle the next day. Mark was a very courteous young man who knew every detail about the complex Touring model. He made the experience very pleasant as well as informing us about the many options available for the CR-V. We added about $2,000 in accessories which makes the vehicle superb in every way. Gilbert was also very pleasant in finalizing the deal and Isbella was very helpfulin getting all the accessories installed. Overall it was a very nice experience and we highly recommendFernandez Honda to anyone purchasing a vehicle

w_resendez

Jan 5, 2016

Fernandez Honda could easily be the best dealership when it comes to service and straightforwardness. I was referred to a salesman named Tariq by a friend and I wasn't let down. tariq in a timely manner helped me with my trade in and helped me walk out with a new Honda! Great experience overall!

Maggie54

Jan 4, 2016

Freddy Mejia was an awesome sales rep who helped me purchase my new Honda. He helped me select the best model to fit me needs, and guided me through the purchase process. He was helpful, attentive, instructed me about all the new features on the car and provided all the assistance I needed to bring home my new Honda!

LuvMyHonda, 2015

Jan 3, 2016

My second purchase this year and what a difference the new car buying experience was with an awesome salesperson, Tariq Kassan. Thank you, Tariq, for your attention to all aspects of the buying experience. It is nice when you can find a salesperson that pays close attention to all details no matter how big or how small

Whoischris

Dec 31, 2015

If your looking for a great deal and an easy going salesperson to work with, work with Steven Garcia he helped me find a Honda civic si for a good price. Thanks again man and will definitely be sending you some referrals

Bua_poonkratok

Dec 31, 2015

Excellentl service! Straight foward with no hassle! Our salesman Tariq was great and I highly recommend him to anyone looking for a new car! I have naught cars at different dealerships and this is by far the best experience!

AngieC35

Dec 23, 2015

Ruben Fuentez was very helpful during my purchase. He was very knowledgeable and courteous to what I wanted and what I wanted to pay. He was very patient and truly cared only my satisfaction with my purchase. I will definitely buy from Fernandez again and would recommend you talk to Ruben for your next purchase.

Marla/Davy

Dec 18, 2015

Henry Perez and Gilbert Martinez helped us on our new car purchase. They were very friendly and easy to work with. We would ask for them next time we purchase a vehicle.??

Pipe Hernandez

Dec 10, 2015

This is the second car I buy with Fernandez Honda, Danny Alvarez and Henry Perez have helped me in an excellent way, I totally recommend this guys and the dealership, also Mr. Oscar Fernandez a real nice person.

Boomer

Dec 8, 2015

Just purchased a 2016 CR-V. We have purchased numerous Hondas over the past 10 years, all in San Antonio. I don't know what has changed at Fernandez Honda, but it has changed for the better. In the past they really weren't too interested in dealing with me on price. But this time they beat everyone else hands down. And they did it in the most professional way I have ever experienced. Starting and ending with Anthony Garcia I was totally impressed with everyone. When we struck a deal and finally entered the dealership for the first time, I could tell that this dealership was a class act. We met Danny Alvarez and Ron Valentine who had helped the whole process along. But Anthony Garcia really closed the deal. I have never been treated with such respect and courtesy by any other dealership. When we took delivery of the vehicle Anthony made sure that the car was perfect before we drove off the lot. I can't say enough about how much I enjoyed the whole experience. I am certain I will buy my next Honda at Fernandez. Thanks to the whole Fernandez team!!

Barbara1940

Dec 4, 2015

My sister took her Honda in for service. She is very meticulous with her vehicles. She purchased this car from Fernandez and has all her service done there. When she picked up her vehicle, she noticed a dent in it. Her husband is ill and she put him in the car and went back in to let the service mgr. know about the dent. She was told that the service writer said she saw it when it came in. My sister told her the dent was NOT there before. She is so upset about this. She keeps her car garaged. Not only did she buy this vehicle new from Fernandez, but she traded in her Accord with 70,000 miles on it and they only gave her $8000 for it. Then turned around and sold it for $13,000. It was in like brand new condition. They charged her over $60.00 for an oil change and tire rotation. I told her to never go back there. She doesn't do computers so I am writing this on her behalf. I think Fernandez should fix her car. It is the right thing for them to do.

janedp

Dec 4, 2015

In November, I purchased a vehicle from Fernandez Honda. My sales consultant was Erick Solorio and my finance manager was Oscar O. Fernando. Both of these gentlemen were professional, courteous, helpful and great to work with. There were no games played like other dealerships play, they were upfront and honest. Transparency and great customer service was what they practiced throughout their dealings with me. This type of customer service is rarely practiced and especially at a car dealership! MY HATS OFF TO THESE BUSINESS MEN! Fernandez Honda is the car dealership to go to if you want great and honest customer service with a great quality vehicle. Janie

for the love of cars

Dec 3, 2015

This is our second time here and both times we have come out very pleased the customer service we receive .The kindness and friendliness of the staff makes the experience easy. The buying process fast and simple .Both my cars are in great condition. I'll be coming back in the future and recommend it to all my family and friends .come in to JUSTIN SALAZAR he will certainly take care of you.

amart

Dec 1, 2015

I had been getting my "lifetime" car detailing (detail) at Fernandez Honda (promised to me from Anthony Deleon when I purchased my Accord back in 2004) for 12 years until they abruptly stopped after I took my Accord in for my detail last month. Although I had been getting my "lifetime" detail there for the past 12 years Adam Claiborne claims (as he belittled, humiliated, and disregarded everything I was saying like I was making everything up) that the detail promotion they were offering at that time was only for 5 years. I JUST WANT TO SAY THAT I KNOW WHAT WAS PROMISED TO ME!! --THAT"S WHY I BOUGHT MY CAR FROM THERE VS SOMEWHERE CLOSER TO ME (Sea World area).So, I then asked Adam if it was only for 5 years how did I get away with getting details for the past 7 years. He didn't have a good answer for me of course, but made it a point to let me know that I would no longer be getting free details there. By the way, there's a record in their system of all the years that I've gone, and my wife even took my car when I was in the Military, and deployed to Afghanistan in 2010.I asked Adam why wouldn't they just honor something that they had been doing for the past 12 years to keep a loyal customer happy (i bought my Odyssey from there too). After all, it's not like if I'm gonna be keeping my 04 Accord for too much longer. As a matter of fact, I was looking to upgrade soon, but thanks to the disloyalty, mistrust, and misguidance from Fernandez Honda (particularly Adam Claiborne)--I will no longer be a customer there. Lastly, he told me that he would give me discount on future car details ... at that point, I just walked away. It's like why would you offer any type of discount if you felt %100 content/comfortable with the decision of taking away my "lifetime" details. In other words, he obviously knew he was doing something wrong.By the way, I went by Gunn Honda this past weekend to buy a part for my Accord, and their service was excellent, and will be going back there for future purchases.

Mrs. HH

Nov 30, 2015

Through True Car, I was given the name of several dealerships and they were contacted and advised of my interest in a new car. Of all the dealerships from which I heard, Justin Salazar at Fernandez Honda was the most polite and actually listened to what I told him. After a couple of phone conversations, I told him that I would let him know when I was ready. He didn't bug me after that. I talked with a few of the dealerships who called and even went into one while visiting Houston. I've never been treated more rudely by anyone than I was treated by the Houston dealer. When I was ready to buy, I called Justin at Fernandez. He remembered me right away and also remember exactly which car I was interested in. I made an appointment to seem him the following Saturday. He was waiting for me when I arrived and my car was out front waiting to be test driven. He, patiently, went over all the features before we began the test drive. He was nice, polite, and attentive. All in all, the others at the dealership who worked with us through the entire process were pleasant and accommodating. It was the first time in all my years that I've actually enjoyed the process of buying a car and went home with a new car and a smile on my face.Thank you all.

TeamPerez

Nov 24, 2015

I have never been treated so well at a dealership! I really like how they treat you like a person and not a sale. I didn't feel pressure or like it was trying to be pushed into a vehicle. Our salesman Tariq listened to exactly what we needed and wanted. Thanks to him we now have a vehicle that perfectly fits our family needs. Tariq gave my husband and I the best customer service I have had anywhere. He also helped us out when our financial plan took a turn and we ended up taking another route. He helped us out no problem. I will definitely recommend Fernandez Honda and Tariq to family and friends in the market for a car.

Beatty

Nov 20, 2015

Tariq Kassam introduced himself in a very courteous and friendly manner. He made us feel welcomed to the dealership and right away offered to assist us. We asked to see a 2016 Honda Accord Touring. He located the car and took us for a test drive. He is very knowledgeable in describing all the car features, and his communication is superb. He made us feel like family and answered all our questions and concerns. He went the extra mile and worked to get us the deal we were looking for. He politely kept going back and forth talking to the dealership about our transaction deal. He made the whole transaction run so smoothly and we didn't have to wait too long. After the deal was done, he congratulated us with a hand shake and very kind words. He is a people person and a superb asset to the Fernandez Honda dealership. Their staff was also very knowledgeable. Our family members will continue to purchase from Fernandez Honda. This is our 4th beautiful Honda car in our family circle.

EstherG

Nov 19, 2015

Initially, I was debating wether to buy a Honda or a Toyota SUV. Thanks to Justin Salazar, I'm a proud owner of a new 2016 Honda Pilot and I'm loving it! Justin did a great job in explaining all the features included in the Pilot. He immediately had me sold on the Pilot that I decided not to waste any more time looking at other vehicles. Vanessa Robles in Service Dept was also very helpful when I took Pilot in for additional accessory add-on. Fernandez Honda has best customer service I've experienced at a car dealership thus far.

SJD

Nov 17, 2015

Anthony Garcia was wonderful. He really worked for us......to get us the deal WE wanted. There was no pressure to buy. Anthony was extremely informative and communicative. He was knowledgably about the used vehicle we were purchased, and remained friendly and personable through out the entire transaction. We will continue to do business with Anthony and will definitely recommend him to family and friends.

Georgetown Honda Owner

Oct 22, 2015

Freddy Mejia is fabulous. Gave us a good deal, honored the deal, and we were done in less than a week - and had a beautiful new Honda. The entire staff was kind and helpful. Would definitely buy another Honda from them!

Touring16

Oct 20, 2015

I recently purchased a 2016 Honda Accord Touring and this was actually the second time I purchased from this dealership. The superb salesperson I worked with was Ruben Fuentes. When I arrived at the dealership, I was not sure if I was going to purchase the EX-L V6, Sensing, or Touring. Because the Touring was in transit, I test drove the other two vehicles and he went over the features. He was sure to keep me updated on when the Touring would arrive and when it did, I was surprised to see how more chic it looked. He proceeded to show me the additional features it had and the decision was made with no pressure from Ruben, which is what I liked. Ruben is very personable and very friendly. He is also a sincere and honest person to work with. I will definitely recommend him to others who are looking to purchase a Honda. The dealership truly has a great employee working for them.

2010 ford edge

Oct 18, 2015

Was recommended by my sister to speak with Tariq about getting a car.. Was so glad I spoke with Tariq he has great customer service makes u feel like you are a vip customer.. He goes above and beyond for all his customers and makes sure you get the car you are looking for.. He has sold 2 cars to my sister as well as my mom and dad and a few friends of mine and they are all happy and satisfied with their cars as well as his service..

2015civic

Oct 18, 2015

Bought 2 Honda civics within a yr. Tariq was very professional and went out of his way to get me into the civic I wanted both times. Very friendly and courteous . makes me feel like family. My mother and father as well as my sister have also bought vehicles from Tariq. Very good salesman. Will be dealing with him on every car that I purchase. I Am also recommending my friend to purchase a while from him as well. Very pleased with the service I recieved from him and the dealership.

Suzanne123

Sep 21, 2015

I purchased a 2016 Honda Pilot with sensing two days ago. At the same time I traded in my 2008 Honda Odyssey. Because the Pilot is so new and only 1-2 of every 20 pilots made comes with the safety package called sensing, I had to shop around a bit. We live in Austin and were happy to drive to San Antonio because they had the EXL with sensing and gave us the best trade in value for our car. Because the 2016 Pilot is so new and was just redesigned there is very low availability on these models as they are flying out of the Showroom. Our salesperson was Henry Perez and he was amazing. We were able to negotiate the deal over the phone. I took pictures of my trade in car and texted them to Henry, he gave me a great price quote for the trade in and it was honored without any problems when we got to the dealership. Henry had texted me a couple times during the week so he could have the paperwork ready for us when we arrived and the car and paperwork were ready. I was a little disappointed that the 1 hour time quote for us to be in and out actually took a bit over two hours but other than that the transaction was very smooth. Henry sat in the car with me and showed me the features and I found this to be quite helpful as I am a hands on learner. Henry also had the car detailed and in beautiful shape for us. Thank you Henry, it was a pleasure doing business with you!

15 civic

Sep 11, 2015

Henry help was a lot by going going that extra mile to get the deal we want n get the new vehicle thank you Henry again for the great service

silly lady

Sep 9, 2015

Great team of people, honored the internet special, were not pushy, gave me the details of the vehicle, in and out in a few hours

bb1765

Sep 6, 2015

I took car because of AC problems before warranty expired. I was told everything was normal. For this car it was normal - been working the same since new. According to Honda it is normal to be hot after a hour of AC on high blowing in face. I tried to contact service manager Josh Dambeck a couple of months later, I left 2 messages, he never returned my call. I called again & talked to somebody else in service & I was told he would get together with Josh & call me back TODAY. Well I NEVER received a return call. I was finally able to fix the problem myself. I went to Toyota & purchased a new Camry. Problem solved. The ONLY reason I got rid of 2013 civic was because of the air conditioner- sad but true.

Tom160

Aug 31, 2015

Great job guys got us a good deal and didn't take too long to get it done. You were all friendly was a nice experience. thank you

Usedminivan2717

Aug 31, 2015

We went in to see a used minivan from USAA's car finder. Our customer service was always great and friendly. It took about 4-5 hours to complete the purchase (even with great credit) which is quite long, but should be expected. Since we bought a used car, there was some maintenance to be done, which they were very honest about upfront. They even took it to the body shop for us over a few scratches and dings! Even though we're still getting all the maintenance kinks worked out and have to bring the minivan back in, they're still working with us every step of the way, even keeping me updated over texts/phone calls. I had never heard of Fernandez Honda before but I've been happy every step of the way!

tcavazos97

Aug 30, 2015

I had a wonderful experience with this dealership due to it's great service. I felt very comfortable and cared about by their employees and would definitely recommend this dealership to others.

John C

Aug 28, 2015

We recently purchased a 2015 CR-V from Fernandez Honda. It was the easiest and smoothest new car purchase we have ever made. Freddy Meija was our sales rep ... he made it all happen. No pressure, best price in town ... we'll go back to Fernandez!

Dave

Aug 25, 2015

When I searched online for a Honda CR-V of SA dealerships, Justin Salazar was the first to respondwithin a half hour and even had a price quote. Because of his promptness I choose to go to Fernandezfirst. Justin set up an appointment time and was there when I arrived. He was friendly and courteousas he showed me the vehicles, accompanied me on a car drive, selected a car with no mileage, andexplained several accessories including setting up the blue tooth.Just as pleasant was my experience with David Webster in financial services. He succinctly explainedthe service plans and financial possibilities. Most importantly he successfully negotiated mytrade-in expectations very quickly and easily. Overall a very pleasant business experience!

HirschE

Aug 23, 2015

The people at Fernandez Honda made buying a car as painless as possible. Everyone I dealt with was extremely polite, and helpful. Ruben Fuentez was a fantastic person to work with: he was very informative, never pushy, and always quick to respond to questions, even on his day off (sorry Ruben). David Webster and Ron Valentin got me in and out of there with everything sorted as quickly as was likely possible once I'd decided on my car. Great place to go.

Redc5710

Aug 22, 2015

Amazing experience... Did not feel any pressure. Tariq Kassam was patient while we made the decision to purchase car, would recommend to all my friends..

honda14

Aug 20, 2015

It took 2 hrs to buy new tire I didnt need to learn that a gash and a nail aren't covered on warranty only had tire 4 wks when it was damaged and to learn that tire that new car came with had a blowout a year later not covered because its a manufacturer defect and Fernandez Honda is not authorized dealer so waited 4 hrs one day to be told to leave car to be evaluated and another whole day to be told I have to take to discount tire to take care of me ,this was just this week another time took my car in tire light was on all they did was just reset it and 10 minutes later after I left it came back on then I took car back following week to check tire light to wait an hour finally got up to check if my car was ready and grab my keys off the counter and as I was leaving guy came out to tell me my car had been ready but he didnt know who to notify so he just left it sitting there that it just needed air I have been helped by Isabella she is really nice and have good service from her only but I just feel Dealership is at fault the others times I was helped with other techinicans dont know there names lady at first service counter and guy third service counter were at fault and tire tech guy who left his cell phone in my car and I took all the way back to him after I was already home and never got a thankyou and I was sick

Kmed

Aug 17, 2015

Adam Claiborne has redeemed my faith with Fernandez Honda. After having a poor experience with his service department Adam personally called to understand the situation. He completely assured me service is his priority. I sincerely believe him and he restored my love for Honda. Thank You Adam for everything!

jburgos26

Aug 11, 2015

My experience at Fernandez Honda was great. This is my third purchase with your dealership and I have to commend Ruben Fuentez, he went above and beyond to ensure this (at times, difficult) process went smoothly for me and my family. Ron Valentin in Finance was excellent as well when finalzing the paperwork. I plan to be back for my next purchase!

ejgoel

Aug 9, 2015

tariq and Aaron made me and my wife's car buying experience a great one I highly recommend this dealership especially these two associates

ejgoel5257

Aug 9, 2015

Tariq and Aaron were awesome had answers to our question and were very knowledgable made the whole car buying experience a good one I'm definitely glad we stopped at Fernandez Honda first

Not impressed

Aug 8, 2015

Purchased a new vehicle from there recently. The salesman was not only very helpful and patient with us, he was also very knowledgeable about the vehicle we wanted since he owned one himself. While I was completing the paperwork, he showed my wife (who was to be the primary driver) how to work almost every feature the vehicle had to offer. They beat the prices of local competitors buy a significant margin. Highly recommend working with this awesome team. They will take care of you and your family.

Patsy Arreola 1234

Aug 6, 2015

The Fernandez Honda car buying experience was an A+. All the way from entering the car lot to driving off in our new 2015 Accord. I highly recommend Fred Mejia, Gilbert Martinez and Tony Sanchez for your next Honda purchase. Those guys sure know how to make the whole process smooth and hassle free. Thanks again guys for the wonderful experience.... Maria Arreola

marybe

Aug 5, 2015

We just took delivery of our new CRV Touring. Justin Salazar was our salesman. He did a terrific job of keeping us informed since the vehicle needed to be ordered. He was very knowledgeable and professional. Thank you for all your help!

Brianna

Aug 2, 2015

Traded in my car for a new civic with the help of Tariq, he was very patient and helped me out greatly, got the best deal we couldve gotten. Thank you!

Carol R

Aug 1, 2015

My experience with Fernandez Honda was great! My salesman name was Tariq Kassam and he was awesome! He answered all my questions, asked if I had any concerns regarding my purchase. He was very patient with me and I was able to leave the same day with my new vehicle. I would highlt recommend him to anyone I know! Thank You again! -C.R

Carol R

Aug 1, 2015

My experience with Fernandez Honda was great! My salesman was awesome. He answered all my questions and asked if I had any concerns with my purchase. I was able to leave the same day with my new vehicle!!

MikeF

Jul 29, 2015

I had a great experience at Fernandez Honda. I went in looking for a used car and they had exactly what I was looking for. I worked with Tariq Kassam and he was extremely helpful in getting me the best possible price. The whole process only took 3 hours from start to finish. I would highly recommend Fernandez Honda and Mr. Kassam.

Alana

Jul 28, 2015

I had a wonderful experience. All of my needs were met and they exceeded my expectations. I worked with Tariq kassam, he was a wonderful sales professional and I would recommend anyone in the market for a vehicle to go and see him, he will take care of you.

EdH

Jul 28, 2015

Henry Perez is by far one of the best sales person we have encountered in a very long time. This is our third car we purchased at Fernandez Honda and are totally pleased with the service and hospitality we encountered during our selling experience. I think the greatest thing I enjoyed about my experience is that Henry is very knowledgeable, makes you feel at home and does not give you the 'High-pressure' sales pitch. Thank you Henry as we will continue to buy cars from you.Your loyal customers,Ed and Terry H

alanaparris6024

Jul 28, 2015

I FIRST CALLED THE DEALERSHIP TO SPEAK TO A FINANCE MANAGER BECAUSE I WAS WORRIED ABOUT THE FINANCIAL PART AND GETTING APPROVED. I SPOKE TO MR. DAVID WEBSTER AND HE ASSURED ME OVER THE PHONE THAT IF I CAME INTO THE DEALERSHIP THEY WOULD TAKE CARE OF ME THE BEST WAY POSSIBLE. HE SET ME UP WITH A GREAT SALES PROFESSIONAL MR. TARIQ KASSAM. IT WAS A PLEASURE DEALING WITH HIM. ALL OF MY NEEDS WERE MET AND HE LISTENED TO MY SITUATION AND EXCEEDED MY EXPECTATIONS. I AM NOW THE PROUD OWNER OF A HONDA INSIGHT AND I AM COMFORTABLE WITH MY MONTHLY PAYMENTS. I WOULD RECOMMEND ANYONE IN THE MARKET FOR A VEHICLE TO GO TO FERNANDEZ HONDA AND LET TARIQ TAKE CARE OF THEM!

sWalker-waco

Jul 26, 2015

This is the third Honda I have purchased from Fernandez Honda. I live in Waco but the customer service in all departments has been so exceptional that I even come back here for my oil changes. Tariq Kassam always plays a key role in helping me to decide and get the vehicle I need and works with the finance dept to make sure it meets my price range. He always makes sure we have his contact info and has never been "bothered" by my calls an questions. He goes out of his way to makes us feel like friends and family. All the staff we have dealt with at the dealership have been helpful and friendly.

SWalker Waco

Jul 25, 2015

This is the third Honda I have purchased from Fernandez Honda. I live in Waco but the customer service in all departments has been so exceptional that I even come back here for my oil changes. Tariq Kassam always plays a key role in helping me to decide and get the vehicle I need and works with the finance dept to make sure it meets my price range. He always makes sure we have his contact info and has never been "bothered" by my calls an questions. He goes out of his way to makes us feel like friends and family. All the staff we have dealt with at the dealership have been helpful and friendly.

Johnny73

Jul 25, 2015

Henry Perez was awesome when he sold me my Honda Accord sport. He was respectful of my time and even waited there for me to arrive as the dealer closed. It was exceptional and he was very accommodating.

Maria

Jul 25, 2015

I worked with Justin Salazar, he was very professional and friendly. He did everything to get me a good price on my 2005 Honda CR-V. Justin, thank you, I am loving my new wheels. ??

new car happy

Jul 20, 2015

The best car buying experience I have ever had. I had my 5 yr old son and he loved playing in the Kid area and enjoyed the popcorn and the cookies! Tariq Kassam took great care of us.

sdelag19

Jul 20, 2015

I bought my new Honda Civic from Tariq, and this is the second vehicle I purchase with him. Tariq is professional and approachable, and his transparency throughout the entire process makes its easy to trust his judgement. Thanks to Tariq, I look forward to remaining a loyal customer to Fernandez Honda. He was also God-sent and he helped my father discover the outrageous interest rate he was being charged at another dealership. He works very hard for his customers to great the best possible rate. I enthusiastically recommend Tariq as THE sales person to approach at Fernandez Honda.

chino

Jul 19, 2015

First impressions are very important and Tariq Kassam was a professional from the beginning to end. His down to earth personality, his knowledge of the vehicles, even the way he dressed and presented himself led us to believe that he was sincere and would not sell us something he would not use himself. We will tell family and friends to ask for Tariq. Great job Tariq!

josie

Jul 15, 2015

Excellent exc excellent customer services exceed my expectatiind expectations will never go to any other Honda only fernandez hands I always ask for Mr Freddie Mejia a for his personal and excellent customer services

Happy

Jul 14, 2015

This is my second time of buying a Honda Accord from Fernandez Honda. I enjoy dealing with the salespeople. This time I first contacted the dealership through online technology. By the time I went to meet the salesman I already knew what color of car I wanted, what interior I wanted, and the features that I wanted on the car. So all that was left was to do was test drive the car and negotiated the cost of the car. My whole experience with Fernandez Honda has been very good, including the service department and finance department.

Cip

Jul 13, 2015

I continue to receive excellent service from Mr Freddy Mejia and Fernandez Honda. This is the fourth vehicle we have purchased from them and we continue to return. We were also assisted by Mr Paul Carreon who was very courteous and accommodating.

Monicafelan

Jul 13, 2015

Had a GREAT EXPERIENCE with the sales professional. Unfortunately the Sales Manager and Finance Manager ruined the experience. Because I was so agitated with the Finance experience, i bought elsewhere. Then I took the time to write the GENERAL MANAGER of my disappointment and the finance guy (Dave) and explained why I did not purchase with Fernandez and gave details of the exact deal Gunn Honda gave me (which the Finance guy said couldn't be done). NO ONE from Fernandez has reached out to apologize for the dissatisfying experience. The receptionist and sales people were amazing...it's a shame the back-of-house staff couldn't complete the transaction with the same great service. And worst part is the GM hasn't taken the time to address or apologize for it. SMH

ccgrosse

Jul 11, 2015

For the long time we have been going to Honda we always had good service UNTIL recently!!! We took our van for an oil change and to fix our cruise control! They had told us it would be ready by the end of the day. At the end of the day we called to see if our van was ready and then that's when they told us our van would not be ready till Monday then going back and forth we pick up our van and it doesn't want to start!! We told them it didn't want to start they said it was the battery we got it checked out and turns out it wasn't the battery!! Then when we went again to pick up the van NO ONE wanted to help us AND NO ONE knew were our van was!!!! Then when they found our van someone crash into our van!!!! They said they would fix it and it would ready in three days! After days still no van!! Finally they called and when we went to get the van for the forth time everyone was rude!! No one wanted to help us!! They had no idea someone called us! Service was horrible!!!! I will NEVER go back!!! The managers didn't even care to help!! They have lost my service!!!!

cwise

Jul 11, 2015

I was a recent college graduate looking for a way to get a good car with no credit history. Dealerships and banks were turning me down left and right when I applied for loans, but after reaching out to Fernandez Honda, I was immediately contacted by Justin Salazar, who worked with me from start to finish using their college graduate financing program. Justin was responsive and helpful and made my first car-buying experience absolutely amazing and easy. I am so grateful to have found this dealership!

dcadriel123

Jul 2, 2015

Excellent service from beginning to end. Tariq made my experience an Absolute Pleasure and Dream. I was treated with the utmost fairness and respect. It felt great to be treated with fairness and honesty!

Power123

Jun 22, 2015

My husband and I were treated well and they were patient with us. The only negatives were that took quite a bit of time to complete the entire sale (but that's to be expected, I guess) and we were actually offered more for our trade elsewhere. However, this is where we found the vehicle with the lowest price for the amount of miles on it.

Amber9183

Jun 19, 2015

Dealers in the Austin area told me I would have to sign a lease or get a lower grade car in order to meet my budget constraints . A simple email to Justin S and Fernandez Honda changed that line of thinking. I received a quote and follow up call almost immediately. The quick action, clear communication, and LOW price had me in San Antonio within a few days. I would recommend Fernandez to anyone who wants to work with a team who values the customer and provides bottom dollar values!

michele

Jun 18, 2015

I am very sick to my stomach and having to stress over this whole new car buying experience. we went to pick my "new" 2015 Honda pilot today and did not like what we saw. the paint job was not done correctly and now there are several dents/indentations what ever you want to label them on the side they repainted. some of the items that were on the service order to fix were not fixed. I thought the service manager was supposed to inspect pilot but he told my husband that he was not there on Tuesday. the inside and outside of the pilot was filthy. paint dust on dashboard and seats. the back up sensors where there was a chip on it looks like it was just moved up to cover up chip on paint. there are gaps on the sensors. this is not acceptable. not to mention I have 2 small children who have to wait for all this in the car while we talk to service people. i expect my car to be impeccable the next time i go back. if i see any more paint issues or gaps where there shouldn't be none i would like another car or my money back. and we are still having to drive a 2012 Honda crv!! we took the car in last wednedsay and it was ready yesterday. now my family and i have to wait who knows how much longer before we get it back. instead of driving my new flawless Honda pilot, im driving an old smaller vehicle. i will not give my name online. i spoke to raul today around 330pm. please speak to him about our problems. i was told you were out of town and will be back Friday. please call me or i will call you then. i did leave a voice message on adam's cell.I purchased the pilot on june 1 drove it a 2 weeks and still back in shop.?

michele

Jun 18, 2015

I am very sick to my stomach and having to stress over this whole new car buying experience. we went to pick my "new" 2015 Honda pilot today and did not like what we saw. the paint job was not done correctly and now there are several dents/indentations what ever you want to label them on the side they repainted. some of the items that were on the service order to fix were not fixed. I thought the service manager was supposed to inspect pilot but he told my husband that he was not there on Tuesday. the inside and outside of the pilot was filthy. paint dust on dashboard and seats. the back up sensors were there was a chip on it looks like it was just moved up to cover up chip on paint. there are gaps on the sensors. this is not acceptable. not to mention I have 2 small children who have to wait for all this in the car while we talk to service people. i expect my car to be impeccable the next time i go back. if i see any more paint issues or gaps where there shouldn't be none i would like another car or my money back. and we are still having to drive a 2012 Honda crv!! we took the car in last wednedsay and it was ready yesterday. now my family and i have to wait who knows how much longer before we get it back. instead of driving my new flawless Honda pilot, im driving an old smaller vehicle. i will not give my name online. i spoke to raul today around 330pm. please speak to him about our problems. i was told you were out of town and will be back Friday. please call me or i will call you then. i did leave a voice message on adam's cell.

Buster

Jun 15, 2015

We were shopping for a used Civic for our daughter over Memorial Day Weekend. I sent an inquiry about one I saw at this dealership and was promptly called by Henry. The used Civic they had was not a good fit for her, but Henry mentioned they were having some sales incentives over the holiday weekend on new cars. He quoted me a price that was so low I didn't believe him at first. He assured me it was for real, and that they had cars in several colors at that price. We live in Austin, but no local dealer would come within $2,000.00 of Henry's deal. We went to Fernandez and drove home with a new Civic for essentially the same price we were prepared to pay for a 2013. Everyone, especially Henry, was super friendly and helpful. The 3 star rating for the buying process is only because buying a car takes way too long even when there are no problems with financing.It is what it is.

Charles

May 31, 2015

I bought a pre-owned Honda from Fernandez Honda. The staff was friendly and helpful. They got me a better APR than my bank had offered and they didn't pressure me to purchase anything I didn't want to buy. The car was in great condition and they even detailed it and gassed it before we left the dealership. It was the best car-buying experience I've ever had.

allgreen112

May 25, 2015

I contacted them the night before, they listened to me, and I got the car I was searching for. Financing was easy, too. Unlike other places I have been to, they never treated me like a "little lady", but instead respected me as a buying customer.

SavannahMM

May 18, 2015

Tariq was an incredible help. He made us feel safe and comfortable with our purchase. He didn't pressure us and was all around great! His customer service was exceptional and we will not only go back to him the next time we are looking for a vehicle, but we will refer everyone that we know to him. AMAZING service.

Christopher J

May 12, 2015

Whole process from start to end was very great service by Jose Alvarado. He got me into the car I wanted and definitely went above and beyond for me. Got me a great deal With great service!!!

aguillon

May 6, 2015

This is our third Honda purchase at Fernandez Honda. This visit was just as pleasant as the ones prior. The purchase process was excellent and Tariq Kassam was the most professional, personable, and friendly sales associate. He worked hard to get us a great deal we were satisfied with. We are so pleased and are happy with our Honda Pilot. When the service department made the mistake and installed the incorrect running boards, Tariq and the service department manager were quick to acknowledge the mistake and fix it asap. They kept us updated on the status of our Pilot until it was ready. We were even given a vehicle to use until ours was ready. We look forward to future business with you. Thank you!

Wilson Family

Apr 6, 2015

Two weeks ago, my husband and I along with our 2 toddler daughters decided to stop into Fernandez Honda to peruse their Honda Odyssey selection. We weren't expecting to select a vehicle and make a deal on my trade-in. We knew what we wanted via hours of research and visiting multiple car dealerships but didn't think that day was our new car day; sales consultant Chris Jones met with my husband and I, took note of our desires and non-negotiables. Within a few hours and several complimentary chocolate chip cookies later, we made a deal on my trade-in, secured better financing than what our credit union offered and drove off in our new Honda Odyssey. Thank you, Mr. Jones for your professionalism, timeliness and for making this car shopping experience easy and efficient. Our family is very pleased with our purchase.

1HappyCamper

Apr 4, 2015

I have been buying cars for 30+ years.Without a doubt Tariq is the finest sales person I have ever had the privilege of helping me find the perfect vehicle. He was not only honest,helpful and knowledgeable but more important a very kind and caring person. Ask for him when you come to Fernandez Honda. You will be glad you did.

cjohnson2715

Apr 1, 2015

We've been buying vehicles for over 30 years. I have no reservation saying that this was our best vehicle buying experience ever. Justin Salazar provided excellent customer service to us. We dealt primarily through email until we showed up to get the vehicle (we came in from San Angelo). He was always quick to return an email and walked us through the process in detail. Don Keoviva in the finance department was also very nice the deal with. He was very knowledgeable, friendly and courteous. We were able to process the transaction in a timely manner, and we enjoyed visiting with him. I would highly recommend Fernandez Honda, especially Justin and Don. They are both a credit to this dealership.

rottie6509

Mar 31, 2015

Went to Fernandez Honda looking to buy a car for my son. Found the one that we had seen on their site, an Infinity G35. We were met by Tariq Kassam very freindly guy. he was well versed in the car and its previous history. We did not only but the car but have recommended him to one of our freinds also looking for a truck. I would highly recommend speaking with Tariq he will assist in getting you into the right car.

breyes001

Mar 2, 2015

Traig was amazing in showing us a car for my son. He was very sociable and the test drive was nice. He made us feel very comfortable and never rushed us. Thank you Traig.

Fernandez honda

Mar 1, 2015

I just wanted to say to Fernandez Honda family Thank You for everything. ... Had a great experience in buying my pilot.. The staff was great!!! Tariq Kassam was the best.... As soon I walked in the door he helped me out and made me feel like family... Great guy...Fred Mejia also assisted me in the sale and wanted to thank Fred for keeping me informed on everything that was going on.. Finally Ray Barrera the finance manager wanted to thank you for saying me money on the interest and giving me the run down on my purchase. ..Wanted to thank Fernandez Honda family for the great experience and the wonderful treatment. .... Thank you so much.... I would definitely be back on my next purchase

Martuni

Feb 23, 2015

Henry Perez and Ray Barrera made buying a new car very pleasant. No tricks, no gimmicks, just honesty . They blew away all Austin area dealerships, including First Texas Honda whom I've been with for 15 years. Thanks guys. great job.

Ruben

Feb 23, 2015

I went in this morning for an oil change and didn't get out until 1:30. I never received any updates regarding the wait. Finally at 1:15 someone tells me it will be about 10 more minutes because they are going to wash it. I told the service girl that I have waited long enough and to worry about the wash, she laughed and said ok. It still took about 20 more minutes to get my car. I like fernandez honda but they sure are slow. Might just start taking my car to firestone.

orm8

Feb 22, 2015

I have already recommended this dealership to friends and family. Jose was able to give me a great deal on a used certified Honda Pilot. I am from the San Marcos/New Braunfels area and made the drive out to Fernandez Honda (well worth it!). No other Honda dealership I visited previously matched the deal I got at Fernandez Honda. Jose was informative and friendly. I definitely felt comfortable doing business with him and would trust my family/friends to Jose! Thanks so much Fernandez Honda!!

chelleaguilar

Feb 13, 2015

I went in with a car in mind. I wanted a 2015 Honda Fit, I have been doing research and this one was it! I have REALLY bad credit. Freddy went above and beyond to get me a good interest rate with payments I could afford. I was a little difficult turning down offers but Freddy and his management at Fernandez Honda didn't stop until they found something I liked. I can't thank him and the staff enough!

vgrace78

Feb 11, 2015

My experience with San Fernandez Honda has made me a loyal costumer for life. Their level of professionalism went beyond what other dealers offered. Tariq was very accommodating on a customer service level, and always made sure that I understood all of my different options from all different angles. He treated me like family and guided me as though he was buying the car for himself; giving me advice that helped me make a better, more informed decision than I would have made at the beginning. I will not forget this experience and I'm very thankful to the entire staff.

rodctroutman

Feb 9, 2015

Working with Fernandez and specifically Justin Salazar made car buying a very pleasant and enjoyable experience. Gave me a great price that was over $1000 lower that the next car dealer offer. Did not nickel and dime me and gave me a drive out price and stood by it through the process. This is my first experience with Fernandez. I will be backRod

Lisa

Jan 27, 2015

Friendly service. Tariq very knowledgeable in the vehicle took time to show our son every point of vehicle very polite. Unfortunately the process of getting a new car takes a long time but overall experience was good.

fratormcse

Jan 23, 2015

To start, when I walked in to the dealership I did not feel the sense of been a "prey" I've usually felt on previous dealerships. My salesman, Tariq Kassam, greeted me and took his time to make sure I had all of my questions answered. Its was refreshing to see that there was no need to haggle back and forth with ridiculous numbers as I've experienced in the past. They gave me a fair trade-in value for my vehicle, EVEN IF MY VEHICLE WAS NOT PRESENT AT THE TIME OF THE TRANSACTION!... That set the tone of mutual trust thus making it a comfortable negotiation. Everyone was genuinely friendly and extremely professional.I later took my new Accord to the service department to have some additional accessories installed and the service staff exceeded my expectations... They were as professional as the sales staff and the job was completed timely and installation was clean! From the service manager, to the courtesy shuttle driver... Excellent experience!I will definitely recommend Fermandez Honda to my family and friends! To the staff at Fernandez Honda, Thank You for been DIFFERENT!Franklin Torres

neldaadriana

Jan 19, 2015

I was in the market for a vehicle for my mother. I initially was looking at a small sedan. Prior to my visit I looked at the online inventory on the company's website, and after doing some comparison I had a vehicle in mind. I spoke to my salesperson Ruben Fuentes over the phone initially, and provided him with the vehicle's information I was interested in. When I arrived at the store Mr. Fuentes had parked the vehicle around the side of the store, and it was ready for me to take on a test drive. Before "pulling the trigger" I still wanted to compare the small sedan to the small SUV I ultimately decided on. Mr. Fuentes was patient enough to show me the vehicles side-by-side, explained the features of each vehicle, and pointed out the pros and cons of one versus the other to meet my mother's needs. I had made my mind up and was ready to proceed. While I was filling out the paperwork Ruben's manager, Aaron Sanchez came by and asked if I had any questions regarding the paperwork provided. He was very knowledgeable and was able to thoroughly explain some answers to questions that I had regarding the car facts I was provided with in my packet. When I went on to do the finance portion I was greeted by Don Keoviva. Mr. Keoviva made me feel that he was working on getting me the best possible rate out there. He helped me select an extended warranty that was both very appealing and affordable. When I left the store not only did I feel great about my decision to shop at Fernandez Honda, but I felt like I selected a well priced, reliable car for my mother with an extended warranty that would grant me peace of mind knowing that the vehicle she would be driving is backed up by a pretty awesome warranty. The people at Fernandez Honda were professional, knowledgeable, and provided me with excellent customer service. I can honestly say that this has been the best car buying experience that I have had. I would and will highly recommend Fernandez Honda to my friends and family. Thank you!

Laura

Jan 17, 2015

My husband had gone by himself to check out the dealership. We had bought our Honda here six years ago. He was very impressed with Tariq and told me he wanted to go see a few other car dealerships before we decided on the CRV. It only took one other dealership for him to decide that we wanted to do business with Tariq. Tariq was so much more professional and knowledgable, about the product. We are both very happy with our purchase, Jeff was also an excellent processor with our paperwork.

Jdelrio

Jan 13, 2015

Went in to buy a used car was very happy with the car selection found a great car. Jose was very friendly and knowledgable, and We were there a short period of time they took care of the whole process very quickly, I would definetly buy from here again and recommend them

kelseymb6

Jan 13, 2015

From the second I contacted Fernandez Honda I was met with excellent customer service. I called to make sure that the car I was interested in was still available because I live in Austin and didn't want to make the drive if it wasn't. Justin Salazar answered the phone and was able to locate the car in the inventory from the minimal information I had about the car, he not only made sure it was available but he told me he wanted to get his hands on it and make sure no one else was looking at it before I made the trip down. He called me back a few minutes later to inform me that the car was there and available and that he would pull it up and have it waiting for me. When I got there I was met with great customer service from Justin. We went for a ride and after he showed me how everything worked in the car and answered all of the questions I had. I ended up getting the car for the price I had hoped! Everyone was very helpful and the process was quick and efficient. I would recommend this dealership to anyone, and don't forget to ask for Justin Salazar!

DEllifritt

Jan 5, 2015

I would highly recommend working with Tariq Kassam for your next purchase. Tariq went above and beyond our expectations as a sales person. He was very detailed explaining everything about the vehicle. We look forward to a long relationship working with this dealership for all of our vehicle maintenance and care.

Loochie

Jan 2, 2015

Overall experience was great. Jose explained every detail of the cars we test drove. He had the cars I had picked out online ready when we arrived. He knew the pros and cons of each vehicle and ultimately helped us choose the Honda CRV. Although, it was more than we had intended to spend, it fit our needs and wants and was overall a better value. The only one thing I didnt like, which was not sales reps fault, was the fact the window sticker said it was a Honda Pro Certified Vehicle and came with a 12/12 warranty and 3 months XM radio, and after we got in finance office and finance guy said car came with 12/12 warranty, the rep came in office with bad news...the 12/12 was no longer available. Sticker should have not been on window. Now in most situations like this the company honors their error. In this case they did not. Overall, I got a good deal on a great car. I will go back in the future but will verify everything before agreeing to buy.

JVallery1

Jan 2, 2015

Although it was a long drive from my house, the price quoted to me on the phone was more than $3000 less than my local dealership's quote. My trade in car was also given a value before I drove out. After they saw the car, they gave me the same trade in value. The sales person was very professional, showed me all the features, and took me for a test drive. He made sure the car was ready for me to drive home, to include synching my blue tooth and finding my favorite radio station. I found this to be a very positive experience and have since talked to a man who owns a Honda and is in the business of transporting cars. He encouraged me to return for all my servicing since Fernandez service department was far better than others in town.

m2g

Jan 2, 2015

Kevin and Tariq were top notch in customer care. I have had and continue to have nothing but the best care from your staff. Every question was answered and then some. These two are a great asset to the dealership, and I am truly blessed to have the honor to have met them.

luvmyhonda

Jan 2, 2015

My experience did not start out so great. However, when Tariq took over, the rating definitely became top-notch. His customer service skills are excellent and he is a valuable asset to this dealership. I highly recommend this dealership and Tariq.

Marie13

Dec 29, 2014

I really enjoyed the whole experience at Honda Fernandez everyone was helpful and understanding to my need in price I was looking for. Jose was awesome, very helpful and knowledge about my 2014 Honda civic I purchased. He stood by me thru the whole process and still continues to be very helpful with any questions I have. I would highly recommend this dealership and Jose to anyone.

julio28

Dec 28, 2014

Everything went really smooth. Service was top notch. Quality service and quality prices is why I will be returning again. Jose did a fantastic job. He made the shopping experience fantastic.

Torchking

Dec 23, 2014

Tariq was great and very helpful, had a great time and definitely the most enjoyable car buying Experience I've had. I highly recommend this dealership and Tariq himself to anyone

eec

Dec 20, 2014

I purchased a new 2015 Honda Odyssey from Fernandez Honda today, and it was the BEST EXPERIENCE I have ever had at a car dealership. I found them through Pen Fed's car buying service which uses TrueCar. Fred Mejia was the sales representative who worked with me and was outstanding. He contacted me very quickly and e-mailed me the price they were offering which was well below the TrueCar estimate. Fred was very knowledgeable and did an excellent job of showing me the van's features. There was no haggling about the price or back and forth between the sales office because the price he quoted was the actual price! No games here, just straight forward good business. I truly wish all dealerships would operate this way. They also gave me an outstanding price on my trade in. The finance manager, Jeff Bouchard, was excellent as well. He made the process very easy. There was absolutlely no sales pressure at this dealership which is truly refreshing. I drove 1 1/2 hours from Austin, and am very glad I did. Fernandez Honda truly exceeded my expectations.

Hill country gal

Dec 17, 2014

I would recommend this dealership and Justin Salazar to everyone who wants to be treated with respect and doesn't like the games other dealerships play.

cgar86

Dec 17, 2014

I was refereed to Tariq by a family friend. It was a great experience we had with Tariq he was very, professional, knowledgeable, friendly and hardworking into getting us the vehicle that not only we loved but was at a great deal! I work late in the evening and he was willing to work late for us. He had the paperwork ready for us, the vehicle looked spectacular and gassed up by the time we got there to pick it up. Again our experience was terrific and Tariq made it all happen! Thank you Fernandez Honda!!!!

teri.tiffany

Nov 27, 2014

Tariq came through on short notice for me this time . I'm glad I did not go through other means like I was originally thinking. I bought a used car this time and I feel very comfortable about driving it for the next few years. Definitely looking forward to the next time I need to buy another vehicle. Will definitely be coming back here.

talkjive

Nov 25, 2014

Salesman saw me looking at cars in the showroom and approached. He discussed everything about each car that I was looking at. He was knowledgeable of the vehicles that I was looking at in the showroom I had to come back the next day and he caught up with me to show me a cross tour that I expressed interest in. He allowed me to test drive the 2015 V6. The vehicle ran very good but the price was a little steep. I will wait, research and check back at a later time Nice place to be in.

a_rene12

Nov 23, 2014

Jose Alvarado and the financial staff at Fernandez Honda were true professionals. Jose answered all questions and concerns in the most professional friendly manner. No other dealership compares. I am extremely satisfied with everything and everyone involved with the purchase of my new Honda Accord coupe. I will recommend him and this dealership to all friends and family.

Darien Higle

Nov 23, 2014

Honda Fernandez was an overall great experience and I will be going back when I'm ready to purchase a second vehicle as well as sending friends and family to this location.

Chris Walker

Nov 23, 2014

I was looking for a 2015 Honda Pilot at a certain price point. I contacted all the San Antonio dealers and even some in Austin. All came back with several thousand more than what I was looking for. Im sure this was in hopes to haggle down but even after a few back and forth emails most only went down a few hundred to a thousand. The guys at Fernandez Honda very first response was two thousand less than what I had been looking to pay. These guys are up front with their pricing and do a great job of ensuring that your getting what you want. They even gave me $500 more for my trade than I had been offered elsewhere. Henry was awesome, he thoroughly explained everything about the vehicle to my wife and helped her set some of the things up, like syncing her phone to it all while I did the paperwork. They met and exceeded all of my expectations...except one. He told me it would take about 45 minutes to get the paperwork done and it took closer to 2 hours :( But other than that, which really I should've known it would be a bit longer, I couldn't be happier. I recommend this place to EVERYONE! I live near Bulverde on the opposite side of town and it was worth every minute of the 30 minute drive.

davidkhanley

Nov 20, 2014

Let me start out by saying that typically I strongly dislike dealing with car salesmen. That being said, dealing with Jesse Soto and his sales manager Gilbert Martinez was a pleasure. Since I live in Houston, Jesse was willing to go out of his way to make sure all of my needs were attended to, all my questions were answered, and even came in on his day off to complete the sale because I was driving in from out of town. Jesse told me he does not work on commission, and I believe it because I ended up with a smoking deal on a 1 year old Accord. After paying for the car with the finance guy, I snuck around back to see my car being detailed and caught Jesse back there helping the detail team by vacuuming out my car then wiping it down with a rag. Again, this was all done on his day off and in his good clothes (minus the dress jacket). He was very courteous and professional throughout the entire process and even helped me sync my phone to the car's bluetooth before I left the dealership. If you are in the market for a new or used car and want a pleasant experience, go see Jesse. He's your guy. Top marks for this salesman and the dealership in general.

Josie & Hubby

Nov 20, 2014

We want to thank Tariq Kassam for his invaluable support, honesty, friendliness and no pressure attitude. When people say he bends over backwards for you, its true! He immediately connects with you and treats you like family buying a car from him. He worked tirelessly to earn our business when another dealer was coming in close to Fernandez's offer. Tariq went above and beyond working with Adam Claiborne to beat the competition. All in all Tariq is amazing and what he does and defiantly deserves full credit for it. We are honestly blessed to have worked with him and will continue to work with him for future purchase as well as recommend anyone we know to him.

Rodney Frey

Oct 31, 2014

I have purchased over 3 dozen vehicles in my life - and never have I had an experience that I actually felt so good about I wanted to share! The team at Fernandez is exceptional from first inquiry till finalizing through finance. I'd especially like to recommend my salesman, Ray Barrera who was more professional than my banker! If you are looking for a Honda, want the best price in the area, and want to be treated with respect and professionalism, make the drive/email to these folks - you won't be sorry you did.

Heavenly Infinite-Love

Oct 15, 2014

I want to thank Ray Barreras and the team for an amazing job, they went above I found the perfect 2014 Civic at an amazing price and great payment, I love how they were not pushy at all, I had been to several other dealer ships and never once did I feel like I was been pushed into something I didn't want or lied to. I will definitely recommend everyone to them and will continue to return to them.

maryellen.pagancouillard

Oct 13, 2014

Tariq Kassam was a no pressure, relaxed, helpful, friendly and bent over backwards for us kind of sales guy. I would definitely recommend buying a car from him again. If I had to describe Tariq in one word it would be OUTSTANDING!! If he had not gone above and beyond for us we would not have purchased a vehicle here. He needs to get paid BIG BUCKS!!!!

RobDia1

Oct 8, 2014

Tariq Hassam is a true professional and made our car buying experience stress-free. He's a true asset to the company. We highly recommend him.

roel210

Sep 30, 2014

Tariq did his best to give me the price I wanted. My wife is very happy with her new honda fit. I would highly recommend Tariq to anyone who is looking for a vehicle. Thank you Tariq.

johnny14

Sep 26, 2014

This was the greatest experience every. I wish all car dealerships were like Fernandez Honda. My salesman was Tariq and he went ABOVE and BEYOND to meet my needs to purchase the perfect vehicle. Tariq was very professional and was very attentive and family friendly. I walked in Fernandez Honda as a customer and left feeling like I was part of there family. THANK YOU TARIQ... THANK YOU FERNANDEZ HONDA... I am very greatful for everything. I love my car..... J. Puentes

ssotelo

Sep 24, 2014

I took my Pilot in for a scheduled B1 service maintenance at the service department around 8:30am and opted to wait for it, since it is only a minor maintenance. It turns out that I waited until 4:00pm. I was patiently waiting for it but I am boiling inside. I keep checking the status of it with the service advisor J and get assurances from him that it will be done shortly, but still waited and waited and not being informed of the exact details of what is going on. Service advisor J apparently gave my service paperwork to service advisor-in-training M and I was told he already left for the day. I am very upset for the lack of professionalism and incompetence of service advisor-in-training M's work and service. I am very disappointed of how disorganized and irresponsible is the service team, if I did not make a follow-up of my car, most probably my car was forgotten. Service advisor J apologized and gave me some consolation of not charging me for the maintenance service and gave me my paperwork and sends me off. Upon looking at the paperwork, I am not sure if all of the B1 service has been done since I only see an oil change, multi point inspection, car wash and the warranty repair. I also did not see the multipoint inspection report that I used to get on my first maintenance service. Limited attention to details, lack of oversight and leadership in the service department and it looks like work was being done hastily. I am very disappointed of the service I received from Fernandez Honda on this visit. I already bought two cars from this dealership and I am bringing my cars to other Honda dealership for its maintenance. I have sent an email to their GM and Service Manager but haven't heard from any one of them as of this writing.UPDATE: I received a call from the General Manager - Adam C. after a few days, he apologize and assured me that it will never happen again. Adam set me up for another appointment to re-check and complete the B1 service. I took my Pilot back and the visit took less than an hour, the service advisor Kevin W. was excellent.

hopeful13

Sep 13, 2014

Took the car in to have the ignition replaced. It was there for about 4 or 5 days. While there being worked on someone stole all our CD's out of our car, wedding music we can never get back. Even the change out of our change tray! Do no leave anything valuable in the car while being serviced!

hopeful13

Sep 12, 2014

Stole all of our cds. Wedding music, EVERYTHING! Even the change out of the change tray. Don't leave anything in car when being fixed!

WDGST

Sep 7, 2014

Bought the CRV I wanted at the price I wanted to pay. Great non-confrontational sales team. I live over two hours away and it was worth every minute of the drive. Tariq Kassam is a great guy and a real pro. He is a real asset to Fernandez Honda. Everyone I came into contact with was friendly and helpful. Jeff Bouchard in the finance office was very helpful and made the paperwork quick and easy. I feel I made great choices in both the CRV and Fernandez Honda. Highly recommended!!!

ellen.l.steen

Sep 3, 2014

I had the best experience that I ever had at a car dealership.Ruben Fuentes was very helpful and friendly.I will defiantly refer others.

djohnson0890

Sep 3, 2014

Ruben Fuentes is a Great person, I can call him for anything and count on his customer service to fulfill my needs. Christina is a very outgoing and positive person and I thank her for helping me with my situation.Thanks to all the staff who helped and invited me in with warm and open arms during my temporary stay here in San Antonio, Tx. God Bless!!

Fernando Matas

Sep 2, 2014

Great, easy experience to buy a new car. I bought online and looked for best prices on Central Texas (I live in Austion) on the specific model I was looking to get. I got the best price from Honda Fernandez.Once in the dealership there was no pressure to upsell me to a different car, and financing process was easy, again they explained different options for warranties, but no real pressure to upsell.Would recomment for price and sales service.

southsidehonda2014

Aug 11, 2014

Had the best experience ever!!! Taria was friendly, professional, and knowledgeable. Made our car buying experience pleasant, memorable, and hassle-free. We definitely recommend to others.

Laura_C

Aug 8, 2014

I originally went to Fernandez just for a test drive, but was so impressed by Tariq's friendliness and openness that my husband and I decided to come back to purchase our new Accord. Tariq went above and beyond to get us the perfect vehicle off the lot at a great price. He is extremely knowledgeable about the vehicles and entire sales process. It was also really easy to get in touch with him when we had questions, and I've never had a car salesperson offer to help make service appointments even long after we've purchased a vehicle. Aaron Sanchez in the Finance department was also extremely easy to work with and helped make the sales experience pleasant as well. Our experience at Fernandez Honda was by far the most enjoyable and relaxed car purchase we've ever made. We'll definitely be coming back and recommending it to family and friends.

Donnatella

Jul 31, 2014

My car died - I decided to visit FH as my brother had a great experience buying a car there. Buying cars is a high anxiety situation for me, and I research and ask lots of questions. Tariq and Paul Carrion had calm and professional manners that helped make my buying experience just about painless -- and they accommodated all my questions. Tariq esp, helped me get the best possible deal, and Aaron Sanchez made sure I got a loan at terms that I wanted. Don Keoviva was also very expert in completing the loan agreement paperwork. This is a dealership with a difference, thanks to Tariq and the others on the team that I worked with. I still can't believe it was as un-stressful an experience as it was!

ssalas11

Jul 29, 2014

My husband and I greatly appreciate a great job done!!! Justin was AWSOME in working with us to get the pilot we truly wanted!!! Very helpful with all the knowledge he had to share with us about our vehicle..Our thanks go out to the finance department but specially to Justin!!!!

salfoty

Jul 29, 2014

My husband and I were thrilled to purchase our first car together with the help of Erick Solorio and Aaron Sanchez. Erick treated us with the utmost respect and made us feel like family upon our arrival. We could not have been more pleased with his ease, friendliness, knowledge and assistance in every step of the purchase process. And Aaron's efficiency, comfort, and humor, by 10 pm with a VERY tired baby, was most appreciated as we sealed the deal. Thank you Erick and Aaron!

Joemonroe

Jul 28, 2014

Awesome! Very professional , made this the best experience ever buying a vehicle. Train and Promote to General Manage. Tariq is a win-win for Fernandez Honda.Great job!

Fidel J

Jul 25, 2014

I am just gonna say that this was the best experience I have ever had in buying a vehicle. Tariq is the best car salesman and genuinely cares for his clients 110%. I have already been referring family and friends to Fernandez Honda and Tariq is the main reason why. Thanks again Fernandez Honda and of course thanks Tariq. Love my Accord Sport!!!

martygrodriguez

Jul 22, 2014

My first expressions/experience with Fernandez Honda was wow!!, since January 2014, Justin and I have been communicating in regards to purchase a new Honda Accord, he's patience, understanding, and encouragement, I decided to purchase a Honda Accord from Fernandez Honda, Excellent customer service, friendly atmosphere and the process was great. Again I thank Justin and Fernandez management for taking their time and patience to make my dream come true. I will definitely remain loyal for future Fernandez Honda business and yes I will definitely recommend my family and friends to purchase a vehicle from Fernandez HondaThank you from Marty

cdhoward

Jul 17, 2014

Excellent experience with our CRV purchase, thanks to our sales person, Tariq Kassam. We have and will continue to recommend Fernandez Honda to everyone that will know.. If you want to purchase a car without all the hassles, go to Fernandez and ask for Tariq.. Thanks again Tariq and Fernandez Honda..

ym6913

Jul 15, 2014

We have our first grandson turning one 7/31/14 and twins on the way due 11/2014 from our daughter and son in law Ashley and Jace Romeo. I had done a quote thru my work at&t and Fernandez Honda seemed to have the best price. We went to the dealership to see the van and Jesse Soto greeted us right away as we exited our van. We told him what we were looking for and he immediately got keys and handed them to my daughter so we could go test drive the van. It was very nice the way he took care of all the details so our purchase went smoothly. Then he made sure we got an additional perk, the tinting of our windows since I questioned promo had been offered a few weeks after our purchase. We are already considering buying another Odyssey for myself and my husband to drive the grandkids around when we have them and we will definitely look to Jesse Soto for our future purchase. He is truly an asset to Fernandez Honda.

Valere11

Jul 12, 2014

Excellent custome service experience! Tariq was very helpful with my car buying process! Thank you I would deffenetly recommend to a friend of mine! 100!

leia.johnson1

Jul 9, 2014

My husband and I went to the dealership due to our search with USAA for a car. We found they were excellent in every aspect. We will be going back and sending everyone we speak to!! We were given the VIP treatment from the moment we made our first call. Our sales person, Tariq Kassam, gave us his utmost attention and was totally honest with us from the start. When we told him our life styles he made a recommendation of what vehicle we should be looking at. We did not have a long wait nor did we have to deal with the sales pitch like other dealers have given us in the past. When we got to the finance department Jeff Bouchard was so patient and gave us every detail that our paper work had. Showed us everything and offered us just the extended warranty without being pushy!!!! I walked out of there with my car and was smiling and happy all the way home. Thank you so much for all the work you all did for us during this purchase! You put my faith back into auto dealers again!!!

daniwhit23

Jul 8, 2014

I went in to this dealership as a first time buyer and with bad experiences, my expectations was low. Right from the beginning, the whole process was handled very professionally, Tariq Kassam especially, was more than helpful! I went in looking for a used car, but with the amazing help from all the associates of Fernandez Honda, I was able to leave that day with a brand new car! The overall process did take some time, but Tariq would keep me up to date with where we were at in terms of getting a deal, and he was very courteous. This was the first dealership I worked with where I felt like they actually had my best interests in mind and weren't just out to make me sign at a bad deal. I already recommended this dealership to all of my friends and family looking for a car, but I made sure to bring up Tariq's name as well!

vanshane1

Jun 29, 2014

I had an awesome experience at this dealership. The price was right and the sale staff was fast and friendly. I would highly recommend this dealership.

cdhoward

Jun 25, 2014

We have been bringing our cars, to Fernandez Honda for over a year. The service advisor Kevin Whitaker is fantastic at his job, and always goes out of his way to help with our cars.. We have never left there, after an appointment and been disappointed with the service provided.. If your looking for an excellent service department for your cars, then take them to Fernandez and ask for Kevin.

Tomasrod

Jun 25, 2014

I knew going in which car i was going to purchase, I had already done my homework; my wife and i purchased a 2014 Accord. The problem i have with this dealer is that they just wanted to close on the sale to go home and the service department did a poor job of delivering the vehicle. When we received the car, the car was not completely wiped down around the doors and the door jams, truck and inside the hood; all was dusty and dirty. So I cleaned the car at home the following day. Moving on. We ordered tint for the windows, body side moulding and pinstriping on the car and since it was late, Jordan stated that he would coordinate the services and call me on Monday with the details, we agreed. Four days later (Thursday) I had to call Jordan to obtain a status for the services, since he hadn't called me back. Later that the day, Joey from the service department called me and I took the car in the following Friday and picked it up that afternoon. I was very disappointed when i picked up the car. Although the items i mentioned above had been installed, there was dust, hand prints and evidence that some type of fluid was used to apply the pinstripe. There was dried dripping water or some fluid all around the car. But since it was late in the evening i just took the car home and cleaned it myself. Prior to buying the Accord at Fernandez Honda, my wife and I had purchased two (2) Cadillac's from Ken Batchelor, and everytime we took the car for service, the car had been washed and vacummed; i guess you do get what you pay for. In all fairness, I believe we got a fair price on the car, but the service department needs to pick it up a notch. Service really makes a diference and it defines what type of dealership your are.Tomas Rodriguez(210) 279-2942

SherryWalker

Jun 24, 2014

I live in Waco and this is my second vehicle to purchase at Fernandez Honda. I originally brought my Honda in to have it serviced because the service department here is exceptional. I can have it serviced down the road in Waco but I am never as satisfied. The ambiance at Fernandez Honda is very friendly and comfortable. While I was waiting on the service department I browsed around and found something I was interested in. Tariq immediately asked if I needed assistance and was very helpful then he left me to my browsing, again when I had questions he was there with answers. Kevin Whitaker in service and Tariq Kassam in sales were both exceptionally helpful and made my visit there very pleasant. Never did I feel like I was asking too many questions and I always received answers I understood. My husband and I will continue to use Fernandez Honda as our first choice for vehicle purchase or replacement and we will also continue to use their exceptional service department!! Thank you Fernandez Honda for valuing your employees so they value your customers.

AzeezOguntade

Jun 23, 2014

This was absolutely the best sales experience ever. Not only did I pay the price I wanted, these guys included perks I didnt expect and gave me more for my trade in. The Customer Service was out of this world. I purchased a brand new 2014 Honda Accord. Mr. Tariq Kassam and Jesse Soto were exceptionally professional and kind. They truly treat you like family, unlike the other dealerships that only wants your money. Finally, I was in and out in less than two hours. The epitome of an excellent dealership: I wish all San Antonio dealerships will operate like Fernandez Honda.

petermelek

Jun 18, 2014

My experience with Fernandez Honda was great. Justin did a great job and jeff helped with the financing part and also to get a the warranty on the car.

kevin.q.williams

Jun 11, 2014

Tariq Kassam was able to convince my wife and I that he could get us a better deal than a competitor. He was right and he treated us as well as our kids with kindness, respect, and patience that you don't usually see from salespeople. I will be recomending him to anyone that I know who is in the market as well as the dealership. He sets the standard for the way these types of transactions should be done.

tpatlan

Jun 9, 2014

I would like Honda to recognize Mr. Tariq Kassam for his excellent quality of customer service. His time and effort in assisting me and my husband made it easy for us to select which dealer to come back to, Fernandez-Honda. We would like to thank Mr. Kassam for his assistance and for being so courtesous to us. We could not have asked for a better sales representative. Thank you, Terry and Jesse Patlan

irene6118

Jun 3, 2014

I have bought many cars in my lifetime, but this is one of the best experiences that I have encountered. My daughter attends school in San Antonio and we live in Alabama so I expected the process to be complicated but that was not the case. I was able to negotiate a great price over the internet/phone and when I drove down to the dealership in Texas everything went smoothly. There was no hard sell to buy unnecessary extras (although things were offered) which I greatly appreciated since we were on a tight budget. Tariq Kassan was wonderful to work with and made us feel as if we really were part of the Fernandez family. I will be recommending this dealership (and especially Tariq) to all my family and friends.

susannagoodman

Jun 3, 2014

The whole process went very smoothly. All discussions about the car were through e-mail. Justin Salazar was very straightforward and great to work with. All we needed to do at the dealer was pay for the car and pick it up. I especially appreciated respect for the fact that the car and options I described were all that I wanted, no trying to get us to buy more. They also offered the best price.

sbriggs19

Jun 2, 2014

Justin Salazar was the sales representative that I worked with for the recent purchase of my Accord Sport. He was EXTREMELY knowledgeable of the Honda product and I had a wonderful buying experience thanks to Justin. I will return to Fernandez in the future.

egherrera

Jun 2, 2014

Set up appointment through USAA to purchase. Drove 35 miles and told that the vehicle had been sold but they had others (Bait and Switch).

matt4455

May 26, 2014

hes was friendly and work fast to get the job done.. and gave me the best deal possible I would love to recommend other people to the dealership or to him if they're looking for a used or new honda :)

sunrosemistry

May 26, 2014

I was looking to buy a new honda accord checked out multiple places in town but all the sales people were trying to hustle me then went to fernandez talked to the sales person there his name was tariq didn't xxxxxxxx at all about the price gave me the bottom line walk out price on the car which was cheaper than anyone else in town.

agarcia546

May 23, 2014

The best service ever my a saleman(Kassam) and the closer(Sanchez). I will be back again to buy another car because of them. GREAT

dalstar

May 22, 2014

I located a 2013 Honda Accord on a website which led me to Fernandez Honda. We were met by Tariq Kassam who introduced himself and pointed us in the right direction and then allowed us to look at the vehicles without being "sold to". Once we found the vehicle, Tariq provided excellent service and answered all of our questions. It was a very pleasant buying experience as everyone at Fernandez Honda was very helpful and seemed to ensure we were taken care of. I would highly recommend working with Tariq and Fernandez Honda.

Nabraj

May 20, 2014

Fredy is very friendly, experienced with good quality work and made excellent deal. I will recommend others to meet him. Thank you for HONDA CRV 2014.

lainey1411

May 20, 2014

Jesse Soto and Jeff were great with their customer skills. I appreciate the help, advice and the rate that Jesse was able to get for me because he knew how interested I was in the 2014 Honda Accord Sport. He even helped pick out the color! Keep up the good work Jesse! I will definitely recommend future customers over to Fernandez Honda and with Jesse.!

kimlpz82

May 11, 2014

Tarriq was very helpful and did everything he could to get me into my new honda civic. He guaranteed a me a good deal and came thru with it and went out of his way to make sure the deal was done. He made me a very happy customer and if I need another car or someone I know needs a car I will definitely be going back. His customer service was excellent qnd showed me all the cool features my civic had. Thank you tariq for everything you did and got me in my very first brand new car!

leonegrefe

May 11, 2014

I was not planning to buy a vehicle. When I met Tariq Kassam thru Deborah Acuna I felt comfortable dealing with him and his staff. So I purchased a vehicle!! I am very satisfied with the customer service, friendly people and will recommend them to my friends and family!Thanks!!

lsflores

May 8, 2014

My husband and I were in need of a reliable car and Honda was recommended to us by our daughters, We are very happy with our selection and have Tariq to thank for helping us with our purchase. He is so friendly, caring and helped us with every step of the way. Aaron Sanchez was also very instrumental in the financing portion and explained every part of the process. It is so comforting to know that the salespersons are so caring especially when purchasing a vehicle that you know will last for years to come. Everyone that I have showed off our car to has expressed their knowledge that Honda is very reliable and worth the investment.Thanks to both young men for their caring and patience with two old people who needed support and assistance. It is comforting to find this type of friendship in a dealership. I have recommended Fernandez Honda to a few friends stating that they are in need of a reliable car and have also recommended Tariq and Aaron to them as well.

chandysingh

Apr 28, 2014

If you planning to get a new Honda, then I would highly recommend to go with Fernandez Honda. I live in Austin and had quotes for 2014 Accord from all the Honda dealers here in Austin, but the price offered by Fernandez was so lucrative, that I decided to go ahead with them even though I had to drive all the way from Austin to San Antonio. They beat all the dealers in Austin by a handsome margin. Their credit approval is also pretty good. Got the car at 0 down, 0.9% interest with very little credit history( fresh college graduate). The staff there were also very knowledgeable and friendly. My advice, if you are looking for a new honda, look no further, head straight to Fernandez Honda.

jasmine323

Apr 23, 2014

Great customer service, Tariq was great in finding the car that I was looking for. He looks out for the customers best interest. I would recommend people to him because he really does every for the customer to be happy.

PAV7

Apr 22, 2014

Past purchase experiences with Tariq - I can trust his counsel & receive great service & great savings! This last buying experience was one of the best! I would choose him always!Just before a hail storm come thru & with my new car less than 72 hrs. old, he came by my office to get my new car to shelter it at the dealership!Beyond the call of duty! Yea, Tariq!!!:o)

f16avionics

Apr 21, 2014

Tariq Kassam went above and beyond for customer satisfaction more than any other salesman I have dealt with before. He is an asset to Fernandez Honda.

bree210

Apr 19, 2014

This was our second time at Fernandez Honda, our first purchase was a CRV in 2011 Henry Perez was our salesman at that time he was the reason we returned everyone was so nice when we purchased our first brand new car. I went to trade in my CRV in February 2014 and walked our with 2 Honda Civics. My salesman Ruben Fuentes was a terrific person to work with he was very tentative to my needs and wants in a new car. I would recommend this dealership to friends and family the atmosphere is awesome and everyone is so kind. Please let Ruben know I appriciate all his hard work in making my purchase of my new car so much fun, he is a awesome salesman.Once again thank you !Bree

CorderoN

Apr 13, 2014

We appreciate the service Jesse Soto provided, he made it a seamless transition from the moment I traded in my vehicle until I drove off the lot with a new vehicle. He understood and respected the budget we wanted to work with, and we felt comfortable since he had high product knowledge. We especially liked the small details (e.g., making our children cookies, popcorn, beverages). The Cordero family gives Fernandez Honda the maximum rating and will trust them for future business.

sureka

Apr 9, 2014

An awesome dealer, price-wise and experience-wise! Would definitely recommend buying from Fernandaz Honda, and working with Justin Salazar. The experience was smooth, and hassle-free, and the salesperson worked in favour of the customer.

kittylove23

Apr 1, 2014

I was referred to this dealership by my co-worker. Aaron & Fabian were great to work with. I thought they would shy away from helping me because I lived in Corpus Christi. They did not, they called and emailed me with great energy. I drove to this dealership on Saturday, I was told Fabian was out sick, and Aaron was with a customer. I decided to ask if someone else could help me while I waited for Aaron. I then met Tariq, he was so great. I liked his charisma immediately. I bought a new CRV that day. Thanks to all the staff there!

KevinMcCartin

Mar 18, 2014

This was the best experience I've ever had purchasing or leasing a vehicle. I had done quite a bit of research before I decided to contact any dealerships. When I was ready I emailed 12 dealerships in the Central Texas area requesting a quote for my CR-V. Justin Salazar from Fernandez Honda was the first to respond. Out of the 9 dealers who responded with a quote Justin's was the best. So, after 20+ emails with various questions and receiving a prompt and honest answer to each, we settled on a price, Justine located a vehicle that I wanted, not once trying to sell me something that I didn't want and had on his lot. I really appreciated that. He had the vehicle transferred to his dealership and we made an appointment to come in to finalize the deal. All it took was about 2 hrs to drive in, finish the paperwork and drive out. I will recommend them to anyone who would like a hassle free experience.

cgallardo10

Mar 16, 2014

Our experience was a pleasant hassle free one! Tariq was our sales person who helped us with our Honda Accord. He was amazing and never pressured us into anything. He showed us all the technology our new car has and explained everything in detail. He also made sure to get us a great price. This was our second Honda from here and we are completely satisfied and would go back to purchase another vehicle.

awjend1

Mar 14, 2014

Henry Perez was wonderful to work with. Not at all pushy like most car salesman. He was very helpful, very knowledgable. This so our second Honda we've bought from Fernandez. Price was much lower than the one simple price place.

Mm03546

Mar 9, 2014

Low stress environment! Everyone was very professional and helpful. Tariq and Gilbert did an outstanding job of making us feel comfortable with the purchase of our vehicle. Nice Job gentlemen! Thank you!!!

MIchael Fromm and family

Mar 9, 2014

My wife and I drove from Alamogordo NM to buy a used car from here to save a couple thousand from the dealer prices in NM.JUSTIN SALAZAR was our sales person and this guy will do a backflip for you if you ask him to! Everything in our car buying process was all but DONE by the time we drove to San Antonio to buy the vehicle. Service was excellent , our salesman JUSTIN SALAZAR and the finance manager were quick and accurate with what our monthly payment would be. We drove nine hours and arrived at the dealership to test drive and sign paperwork .We left an hour and a half later with the keys to our new car and smiles on our faces! THANK YOU JUSTIN SALAZAR AND FERNANDEZ HONDA! We were treated excellent and I have never bought a car with no stress and this easy. Awesome place!

Adr1013gut

Mar 7, 2014

I was very Pleased with the customer service experience that was given to me. I felt extremely comfortable with my purchase and couldn't be any happier with the experience I was given for such a big decision. Especially after being at a previous dealership where I thought I would be taken care of and was proven wrong. Jesse was an awesome salesman and didn't pressure me into any decision that I made. Jeff was great with explaining everything to me in detail when it came down to finances. I was very pleased and am most definitely recommending Them two to anyone looking into getting a car.

elva

Mar 3, 2014

So amazed! Overall very polite,friendly.especialy Freddie he was very nice made me feel very comfortable. Not only was he making a sale but went ovet and beyond to make sue I was very well taken care off. Called me even in his day off yo make sure I was doing ok. I will definitely recommend Fernandez to family and friends. Thanks again

jwtr0803

Feb 28, 2014

Erick Solorio was extremely professional and listened to me when I explained what I wanted. Erick is one of the best salesman I have had the pleasure of working with. He helped negotiate what I think was a fair deal without trying to over price the vehicle. This was one of the quickest car buying experience I have ever had. I came in, made a deal, finished the paperwork, and out the door in just a couple hours. Overall, the dealership treated me with respect, and I am extremely pleased with my overall experience with Erick, and Fernandez Honda as a whole.

Juanjamf

Feb 21, 2014

Changed my point of view in car dealerships. Very attentive and family friendly it was my daughters birthday and they were very nice. Made a family welcome atmosphere. I will be back not like my visit at tipton ford or Ancira preowned. Fernandez motors gives you a warm welcome and took care of me to were I was happy closing deal. Tariq was very attentive and fast in the sale. Thank you all. You hace won a returning customer.

Jimmybob43

Feb 20, 2014

Several family members have been repeated customers there so we gave it a try. Great experience! Tareq was very knowledgeable about all the cars we were looking at. He walked us through the process by explaining what was happening next with getting all the paperwork started and finished. Would 100% recommend and come back again.

melissa

Feb 12, 2014

I'm so amazed with all the staff I came in contact with at Fernandez Honda from service all the way through finance.. Tariq Kassam was my salesman he was wonderful he listened to me and knew what I needed in a vehicle and how to get me not only the best but an outstanding offer when purchasing my new CRV. He would say your my VIP and kept reassuring me he was there for me. I know he probably tell everyone that but he truly makes you feel like a VIP. He makes you feel like part of his family. He has a way to make you feel truly at ease even with all the stresses of purchasing a vehicle. Daniel Rivera and Roger Cuellar in service were wonderful they were very honest and gave me good advice . Daniel even came over to check on me and asked if I needed anything. Their customer service is and was outstanding. Brad Hicock was awesome he listened to what I wanted and needed and where I needed to be in price and made it happen. He never said I can't do that. Truly amazing !!!! Aaron Sanchez in finance made the purchase of my CRV truly easy, he was patient and ready to answer all my questions . He explained everything to me and helped me understand my options. Tariq you know I can't even begin to express the appreciation I have for you. Tariq had a saying that "God puts people in your path for a reason" . I honestly believe that. I was and have been truly blessed by each of these people. They all jumped through flaming hoops backwards for me. I can't thank them enough. I would highly recommend Fernandez Honda for all your car needs from the purchase to the service of your vehicle I'm a customer for life.

maliyah09

Feb 11, 2014

Justin was very polite and helpful. I felt that he was actually listening to what I was saying, not just trying to make a sale.I would recommend him and Fernandez Honda to my friends/family.

jmontez10

Feb 10, 2014

Tariq was extremely helpful throughout the entire trade in process, I would definitely recommend this dealership and sales person to all of my friends and family.

Wendii

Feb 9, 2014

Justin is the most non-pressure sales guy I've ever met. He's quiet and respectful, and I felt that he was actually listening to me. He's very polite and responds to email and phone calls in a timely and helpful manner. I'd ask for him next time I wanted a Honda :-)

hgarcianunez

Feb 7, 2014

This is my second time that I buy from this dealership, my initial intention was to know prices and options, because my particular needs was color and very particular interior, I was lucky and they put the price below the national price according with TRUECAR app. I reviewed again and I save more than $5K compared with the local dealership.Dont waste your time, they are honest, not pressure you to buy immediately and with unprecedented prices.I would recommend without any doubt. Ask for Erik he is honest, clear and straightforward in all the available options. He as a Seller have values that is quite difficult to find in any sales person or dealership. Dr Garcia.

mccowboyus

Feb 3, 2014

Great experience and they were to the point great customer service very efficient did not have to wait long for the purchase of my vehicle

JDPike

Feb 3, 2014

Excellent experience.My family recently purchased 2 Hondas back in October and told me about their amazing experience with an awesome sales man(Freddy Mejia) so I decided to give it a try and I am glad I did.I came in on Saturday morning and drove off with the vehicle I wanted early that afternoon.Great job Fernandez Honda for employing a staff that has not forgotten the importance of CUSTOMER SERVICE!

ashleybiscuit

Jan 31, 2014

Tariq is seriously the best salesman I have EVER dealt with ! His professionalism along with his personality were outstanding . Just the overall atmosphere of the dearlership was great . I did not feel pressured into buying anything and it really felt like Tariq had my best interests at heart . I was very skeptical of dealing with any dealership after a past experience but the wonderful Tariq made me feel at ease , I pretty much felt like family. I would recommend this dealership to ANYONE looking for a great deal . I absoultely love my new car and could not be any more pleased with the oustanding service I received . 10 stars!!!!!

JasonHall

Jan 25, 2014

Everyone at the dealership was positive and made me feel welcome. Jesse Soto was amazing and closed the great deal quickly for a very busy Saturday.I will get my service done from Fernandez Honda and purchase my next car.Jason Hall

Kathyde

Jan 18, 2014

Customer service was amazing. Tariq was very friendly and great. Quality of Work was amazing, Tariq informed us about all the things we needed to know about the car how to operated etc. My overall experience was amazing I went in for a trade in and I got into a brand new 2014 car. I told him all my needs, I needed a car that my son would fit into because he's to tall, a great gas saver, something that would't hurt my back and Tariq got us just that. If your interested in getting a car this is the man to go to.

AlmaDelia

Jan 18, 2014

Great experience , first time buyer, highly recommend you to go visit Tariq, has great customer service very helpful and he got me a great deal! I was looking for a car for months now I'm very young and everytime I went to different dealerships the salesmen did not want to help me out thinking I had no money or I wasn't going to buy a vehicle, and when I went to Fernandez Honda, like always I was ignored but right when Tariq saw that we weren't helped yet he quickly helped out and I bought the car same day took it home and I love it!!! Go to this guy!

rmujica643

Jan 10, 2014

This was my very OWN vehicle purchase. I never thought it could happen. Thank you Tariq, you are, what all car dealerships should have every where. You went beyond to achieve my goal.

hkmsoltec1

Dec 28, 2013

I would recommend this dealership to those seeking to acquire a vehicle. The customer service is excellent and the staff is courteous. The location is convenient and the overall experience we had was great.

maheshjade

Dec 23, 2013

Freddy was great. Everything was finalized through email and when we reached the dealership we got our car out in less than an hour.I'd highly recommend this dealership to my friends.

vanitytan1

Dec 18, 2013

Best experience with a dealership ever!!! Would definitely recommend Fernandez Honda to everyone who wants to buy a vehicle. Freddy Mejia in Internet Sales was great, he had everything ready for my husband and I when we arrived to sign our paperwork. He went over all the great features on the vehicle. Marc Anthony Garcia was the Finance Manager, who went over the paperwork with us thoroughly and kept us amused even when they closed an hour earlier. They both took the time to be sure we were happy with our purchase and at no time did we feel we were being rushed due to the hour. Loving our new (CR-V)The Floyds

NancyAguirre

Dec 17, 2013

I had a wonderful experience at Fernandez Honda. Freddy Mejia was great, he took the time to answer all my questions without making me feel rushed. The people in the finance dept. were also very nice helping me along through all the paperwork. Overall, the whole experience was great!Thank you,Nancy Aguirre

melindasalas

Dec 15, 2013

I just want to say that I've been to a few dealerships. The salesmen tend to be pushy and aggressive. Your dealership was superior to say the least. I had the pleasure of working with your associate by the name of Tariq Kassam. His professionalism and his friendliness were very pleasant to be around. His attitude made my car buying experience an enjoyable one. He was honest and kept me informed the whole time. Overall the process was simple and quick. Overall It was just GREAT CUSTOMER SERVICE!!!! You have made a customer for life and I will definitely be recommending customers to your location. Thanks again to a great team. And also hats off to Marc Anthony who also completed the process. Thanks again. Melinda Salas

cruz0050

Dec 9, 2013

For the second time Fernandez Honda met my expectations. Henry Perez was amazing! From the moment he greeted us at the door to the time he handed us our keys to our new Honda, Henry made our experience special! Thank you Henry!!!

jcardner

Dec 9, 2013

I was recommended to Fernandez Honda by a current customer. I called ahead and spoke with Gilbert and explained why I was looking for a new vehicle. Once I arrived, Tariq helped me throughout the process and it was a completely easy, pleasant process. I felt that I was very well treated. I have already recommended Fernandez Honda/Tariq to a friend interested in purchasing a new vehicle. Thanks for a great experience.

Lildudesgma

Dec 2, 2013

Tariq stepped right in and answered my questions !was patient ,not too pushy but bent over backwards to get me everything I wanted ! As we all know buying a car can be nerve wracking and long drawn out process ,not here though ,that was one of the easiest decisions of a purchase I have made !god bless you all and thankyou Tariq and Fabian the young man who taught me how to use the technical stuff

icochoa

Nov 30, 2013

I had an Awesome shopping experience here at Fernandez Honda. My salesman Tarik was extremely helpful and was able to show me all the new features to my new car.I have recommended Tarik to my friends and they were also very pleased with his service as well. I will definitely continue to buy Hondas and continue to buy from Tarik /Fernandez Honda.

Kellykane50

Nov 30, 2013

This is my fourth Honda purchase from Fernandez Honda. The reason we keep coming back is the family atmosphere your dealership delivers on every visit. Employees continually go above and beyond to deliver an uncompromised level of service and commitment. I would like to acknowledge two outstanding employees, Mr. Gilbert Martinez and Mr. Mark Anthony Garcia. these two individuals have made it a point to understand the needs of my family, both employees have been involved in all four vehicle purchases and I look forwarded to working with them on future purchases.

Joseph

Nov 28, 2013

I have no relation to the southside of San Antonio but believe in supporting it. I bought my 2006 Honda Civic from here and will probably buy my next Honda from here.

sylvia64

Nov 22, 2013

As walking in we were greeted by Tariq and Fabian with an awesome energy vibe to help us. Both of these gentlemens are outstanding workers and i was surely impressed in how good they were with us, they told us with confidence that they were going to get us in a new car!!! and they sure did there job bc me and my son drove out with new cars that we love!!! AWESOME Job to both of them!!! both will be reccomended to my family and freinds!!! :D

vmaldonado1904

Nov 18, 2013

I came to Tariq w/ worries about not being able to get into a vehicle because of my credit and also because of a large down payment. He told me not to worry, he said too let's focus on the positive things. Once I was approved and the numbers came back, I told him what payment I could afford & and he made that happen. My visit with him overall was outstanding!!! It wasn't stressful, I didn't worry much, he made me feel very comfortable, he took care of me as far as keeping me updated & checking up on me constantly & letting me know the process of how things were going. This guy is real good!!! Wish there were more like him ")

Ebeats91

Nov 17, 2013

My first time getting a car was great and had no problems! Tariq kassam helped us with anything and everything I couldn't ask for better ! Plus he didn't try to rip my head off like other car dealers .Definitely gunna send some people his way . Thanks again Tariq kassam you deserve a raise or Bonus , something!!!

RonLong

Nov 10, 2013

I went to Ferbandez Honda after my son found a car he liked on the internet. I arrived and was immediately met by Jaime, he was helpful and friendly. He listened to every word. He even remembered something I said Only once ( intentionally to evaluate his true desire to help me ). I told him what I was looking for, he knew exactly where the car was. He showed me one other option and answered every question. He was honest throughout. Jaime is a true professional and is a top notch salesman and an incredible asset to the sales profession, Fernandez Honda, and to Mike Shaw. I will definitely shop with Fernandez Honda and Jaime again. Arron Sanchez was very precise, helpful and friendly. He is another important asset to the dealership. I hope to have Arron as our Finance guy again in the future. Thank you Mr. Mike Shaw and the Fernandez Honda TEAM.

tiffanylyn

Oct 30, 2013

When I went to Fernandez Honda to purchase my new car, the staff was excellent. Tariq Kassam helped immensely and was as courteous as possible. He even went as far as to heat up my family cookies and lend my mother his sweater. He allowed me to look around and was not pushy in the least. He was very educated on his vehicles which helped me to decide which to buy. After I signed all the paperwork, he even went outside with me (even though it was late) and helped me go over everything that I needed to work in there (i.e. bluetooth, the radio, cruise, etc). I definitely recommend this dealership to my friends and family! The next time I need a new car I will definitely be headed back to Fernandez Honda.

AlexandriaRamos

Oct 29, 2013

Tariq was amazing. He was very nice to me and never left me out of the loop. He got me the very best deal he could. And I couldn't be happier with my new Honda Accord.

luisab27

Oct 26, 2013

Tariq was very a helpful sales consultant from the beginning to the end of our purchase. He lets us know that he was going to do everything to get us the best deal and he did!! What we most liked about him was that he wasn't pushy and also everything he said he was going to do he delivered. We definitely recommend going to Fernandez Honda and asking for Tarik for next Honda!!

melsan81

Oct 24, 2013

I needed to bring my car in for service as it would no longer recognize my key and needed to be reprogrammed. I called the service center they recommended a tow truck to bring it in. Once I got there I was greeted by many friendly sales associates. I was in the market to buy a new car anyway so I thought I would look at their inventory since I had bought a honda from them previously, which was the car that was being serviced. Fabian assisted me and showed me the 2014 Honda Accord as I had seen it online and was interested in it. We took a test drive and Fabian was very knowledgable about the car and features. I was on the fence about which car would be my next vehilce. After speaking with Fabian and getting all the information about the Honda Accord, I decided to apply for the car. I was treated so well and was very impressed by Fabian and the way he handled everything. Im glad I went back to Honda.

MLopez2k

Oct 14, 2013

Mark Anthony was instrumental assisting me in securing a car loan that fitted into my budget and the Honda I want. I'd recommend Fernandez Honda to my family and friends. Thank you Mark once again.

sap0206

Oct 11, 2013

This is the second time Justin has helped put me in a vehicle suitable for my needs and my families needs. Thank you Justin for your excellent service. Also thanks to Aaron in finance for making it an even more pleasant experience. I would recommend fernandez honda to anyone.

Evelyn and Leander Barrera

Oct 5, 2013

I would like to compliment our sales person Rey Barrera . He provided us with excellent service, answered every question my husband and I had with patience and professionalism. To be perfectly honest I had my heart set on another vehicle at a Toyota dealership, but I found the sales person to be very arrogant and unwilling to provide us service that we deserve. After speaking with Rey Barrera, we totally changed our mind because of the great service that we received. Thank you Rey Barrera we are very Happy with our new Honda pilot!!

F Guerr

Sep 19, 2013

Our salesman, Tariq, has been so gracious. This is a much less stressful car buying experience. We will come back because of the wonderful vehicles and because we are treated like family.

Dennierw

Sep 13, 2013

Freddy and Coach were awesome. We were caught in traffic on a saturday evening and did not get to the dealership until almost closing time. There was no pressure from them, they made the best deal possible the first time (I had had troubles at another dealership with this). These guys stayed late and helped in all ways possible. They were friendly and gracious! I have never been to a dealership this awesome! I cannot express how easy the process was. I would definately recommend these guys. FYI, there are 2 other Honda dealerships way closer to my house, but the drive to these guys was worth it!

Rogelio G. De La Cruz

Sep 13, 2013

As always, Mr. Daniel Alvarez is a highly professional sales rep. Highly motivated, eager to assist in all aspects of the purchase experience. This is my 4th or 5th purchase from him. "Keep up the great wrork". I also come back because of Mr. Daniel Alvarez

Isela Chavez

Sep 13, 2013

I will recommend Fernandez Honda to all my friends and family.

islander9199

Sep 9, 2013

Buying a new car had always been a stressful experience for me until I met Tariq Kassam. He was not only eager to help me get a great deal, he was also very courteous and supportive during the entire car-buying process. Tariq immediately let me know that he would work with me and would do everything he could to ensure my complete satisfaction. From the time that he introduced himself to the time that I drove off the lot with my new Honda Accord, Tariq was patient and understanding. Of all the salesmen that I have dealt with, he is the one that I've trusted the most. Because he made this car-buying experience such a pleasant one for me, I will, without a doubt, look to him for all my future vehicle purchases. I have already told numerous family members, friends and coworkers of my wonderful experience with Tariq and have encouraged them to visit Fernandez Honda for their next vehicles. I want to thank Tariq for everything he did, and I want to thank Fernandez Honda for having such a great sales consultant on its team.

jakelong3134

Sep 4, 2013

My salesman Tariq Kassam was really good to me, he helped me so much, and the other employees were like family to me treated me as one of their own friends. Customer Service was key her at Fernandez Honda and they did an Excellent Job.

Anureet Brar

Sep 3, 2013

Tony is excellent!! Will recommend this dealer to friends.

Jose Lopez

Sep 3, 2013

Tariq was the ultimate professional. Gave me a great deal and I was very satisfied with the overall experience. Adam, the GM, was great. Will recommend!

Leonard E Gonzales

Sep 3, 2013

Customer Service was great! From the moment we stepped on the lot we were well taken care of. Fabian made sure we were able to get the best deal.

Eighth Honda

Sep 3, 2013

Friendly. Helpful. Knowledgable. We bought our 8th Honda here.

satownsfinest24

Aug 31, 2013

Extremely happy with everything that Tariq and Adam did for me. They did everything they could to ensure that I left in the vehicle that I wanted for the price I wanted. Tariq is the ultimate professional and made me feel like part of the family. His product knowledge and customer service is the best I've ever dealt with at any level. I would definitely advise anybody who is in search of a car to deal with Tariq and Fernandez Honda. Adam also looked out for me and he made sure everything ran smoothly. Superb job fellas

scasares88

Aug 24, 2013

Jesse came up to me and my family as soon as we parked at the dealership and was very friendly. He was excited about selling to us and ensured us that he would do his best to find what we were looking for as far as features and price. It was an easy and stress free purchase.

anixamenes

Aug 20, 2013

Good morning,I am a customer of your Fernandez Honda Car Dealership in San Antonio. My family, some close friends and I have all purchased a vehicle through your company less than a year ago. I am writing you to inform you of the wonderful service I recently received from your employee, Rick Gallegos, who works in the service area.I go to Fernandez Honda for all service needed for my new Honda Accord (2012). I always get expedient, courteous service from everyone at your store. However, just recently, when I needed a new hub-cap, I visited your store and was greeted by one of your service center employees. He was courteous, but not very well informed about my questions as to why my present hub-cap was in the condition it was in (which is why I needed it replaced). This employee called over Mr. Rick Gallegos. Mr. Gallegos' energy, attitude and knowledge made me confident that I came to the right place for service! He took the time to explain why my hub-cap was was warped as it was, and took the time to answer all of my questions. I was so impressed with his professionalism, knowledge of his trade, and patience. He never once seemed hurried, or annoyed that I had so many questions. He, in fact, made me feel as if I was the ONLY customer that needed attention. I have never received service of this caliber at your store, or any other service center (I used to own a Toyota). Therefore, I thought because Mr. Gallegos took the time to help me because he saw me as an important customer, I will in turn take the time to compliment him because he is an important asset to your store. I have already told many people (who own Hondas) of Mr. Gallegos' service, and they have made a mental note. I appreciate the professionalism and personable service I always receive from your employees. However, Mr. Gallegos' professionalism went above and beyond any service I have ever experienced anywhere! Thank you for your time.

MarianS

Aug 20, 2013

Good morning, I am a customer of your Fernandez Honda Car Dealership in San Antonio. My family, some close friends and I have all purchased a vehicle through your company less than a year ago. I am writing you to inform you of the wonderful service I recently received from your employee, Rick Gallegos, who works in the service area. I go to Fernandez Honda for all service needed for my new Honda Accord (2012). I always get expedient, courteous service from everyone at your store. However, just recently, when I needed a new hub-cap, I visited your store and was greeted by one of your service center employees. He was courteous, but not very well informed about my questions as to why my present hub-cap was in the condition it was in (which is why I needed it replaced). This employee called over Mr. Rick Gallegos. Mr. Gallegos' energy, attitude and knowledge made me confident that I came to the right place for service! He took the time to explain why my hub-cap was was warped as it was, and took the time to answer all of my questions. I was so impressed with his professionalism, knowledge of his trade, and patience. He never once seemed hurried, or annoyed that I had so many questions. He, in fact, made me feel as if I was the ONLY customer that needed attention. I have never received service of this caliber at your store, or any other service center (I used to own a Toyota). Therefore, I thought because Mr. Gallegos took the time to help me because he saw me as an important customer, I will in turn take the time to compliment him because he is an important asset to your store. I have already told many people (who own Hondas) of Mr. Gallegos' service, and they have made a mental note. I appreciate the professionalism and personable service I always receive from your employees. However, Mr. Gallegos' professionalism went above and beyond any service I have ever experienced anywhere! Thank you for your time.

DD439

Aug 17, 2013

With the help by Jaime and Tariq, you can find the car you want at the price you want. No high pressure, rush, or exhaustion during the negotiation. The honest price and satisfaction are what I got. The Fernandez Honda is a great place to buy a car!

mstainthorpe08

Aug 10, 2013

Love the service! Thanks for making my decision to purchase a vehicle easier! After a long day in 106 degree weather, 7 months pregnant, I found the car I was searching for.

amadope

Aug 7, 2013

The General Manager, Adam Claiborne is a phenomenal leader and manager. He knows how to handle situations and he gives his best in dealing with customers. He provided good customer service even though he had a lot to do as a manager. He will reach out to you and will do everything he can to attend to the customers, which I dont see very often in our world today. He went beyond limits and made sure that I was given attention. Thank you for all the help and keep it up. I recommended your dealership to my friends. Despite of the not so good assistance of my sales person and finance guy, Mr. Claiborne was ready to the help me out and I commend your hard work. Thank you once again and more power to Fernandez Honda. Also, to Mr Deleon, he was the quickest person I know who helped me out with my financing. Such a great leader as well. Thank you very much!

Jme2013

Aug 7, 2013

I went to the dealership hoping to buy a new Honda. When I walked towards the Civic I was happily greeted by Fabian. He asked questions about the type of car I wanted and what features where most important. He was very informative about the Civic and led me into the showroom to look at current pricing. While in the showroom I saw another Civic that was a bit more expensive but fit my style. Fabian helped with me with my application and a few hours later I was able to drive off the lot with my new 2013 Honda Civic.

cedes1992

Aug 6, 2013

Tariq was great with my family and I. He was helpful in getting us into a new vehicle that was very nice. We appricated his attention and would highly recomend him to someone in need of a new car. I will definatly go back in a few years.

pappitas1

Aug 1, 2013

I made out like a bandit !! .09% load, $27k on my trade (2011 Silverado LTZ), below invoice price for a 2013 Civic Hybrid PLUS $500 Flex Cash. I was treated right from the start to the end including through Finance (Ralph). Sorry I couldn't say the same about Gunn Honda which is the area that I live in..that's fine, I didn't mind driving 7 minutes out of my way for this amazing deal.I've never heard of Fernandez Honda but they are my new Honda friends!!Thanks Tony (Sales) and Ralph (Finance)!!

saraharafat

Aug 1, 2013

Tariq is great! Best sales Representative in all of Honda! He was patient and really worked hard to give us the best price. I will recommend Tariq to anyone in the market for a great car.

msanch205

Jul 31, 2013

Tariq was very helpful with getting me into my first car.I was a first time buyer and I was kind of nervous about getting into a new car, but he de me feel very comfortable.Over all I am very glad i chose Fernandez Honda(;-Marissa Sanchez

faithaguilar

Jul 30, 2013

Fabian was very helpful. He definitely exceeded our expectations in customer service. I will refer anyone who is in the market for a new vehicle to Fabian

Hthrtx75

Jul 30, 2013

I had a wonderful new car purchase experience at this dealership. Everyone that we came in contact with was helpful and courteous. Sales staff were super knowledgable about the vehicles! Tariq and the staff and Fernandez Honda made this my best car purchase experience to date. I would highly recommend them to friends and family!!

jarosas1

Jul 29, 2013

Tariq did a superb job in getting us the best possible price on our new CR-V. There were no pressure tactics and made my wife and I feel very important. Tariq went above and beyond in making us feel at home at the dealership.

vhollon

Jul 29, 2013

Beginning with the General Manager, Adam Claiborne, and then working directly with Freddy Mejia, my husband and I had an excellent experience purchasing our new Honda CR-V. I am impressed with Fernandez Honda in San Antonio and will definitely recommend them to others. Thank you!Vicki Hollon

JoShriver

Jul 23, 2013

Tariq was the ultimate of a professional. Often as a female buying a vehicle, I am treated a bit less than equal. This was not my experience with Tariq. He asked questions about my goals in buying a car and he actually listened to my answers. Because of that, we found the perfect car for me within 30 minutes of our initial meeting.He negociated the price for me with others in the office and provided me with a satisfactory price I could afford to pay. Upon my purchase, Tariq sat in the vehicle with me and guided me through the use of the buttons and gadgets I had no familiarity with. I left feeling extremely confident in my ability to find my way around the functions in this automobile.At all times there was courtesy and an atmosphere of warmth. It is the first time in my life buying a car has not been a traumatic experience. I would recommend Fernadez Honda to anyone and I would refer them to Tariq with total confidence they would benefit from the experience as I did. Positive, positive, positve. Thank you Fernandez.

ltc0506

Jul 22, 2013

I went to get my windows re-tinted on a 2013 Honda. I met Lin( service manager) in the showroom and he walked me to my car to meet with Loue( the tint person) and I asked them how long it would take to get the two back seat windows re-tinted and Loue said "about an hour." I was there for 4 hours and finally my car came out. I did not appreciate that I was there for so long and the windows look the same. It took 4 hours to do two windows? This is unacceptable as I am referred as a VIP since I have bought 4 cars from Fernandez. I did not feel VIP at all---4 hours to do two windows? Someone should have informed me know that it was going to take longer than one hour. I could accept that. But no one said anything and I sat there watching cooking shows for four hours. As a VIP, I need some kind of compensation. I spent half my Friday to get two windows tinted---come on---this is ridiculous.I hope it never happens again. I drive over 35 miles to buy from Fernandez but now I might reconsider and go somewhere else where I can be a real VIP and closer to my home. What would you do????? Let me know.Roberto Luna

Cynthia0502

Jul 22, 2013

I have been taking my 2005 Honda Accord, which I've kept, to Fernandez Honda for eight years, and I always told Aaron Sanchez, who worked in the Service Department at the time that because of his professional and friendly demeanor, I would buy my next Honda here. One day while having my car serviced, one of my former students, Tariq Kassam, recognized me. He informed me that he was a salesman here and gave me a coupon for my car's next oil change and his business card. When I discovered he had been salesman of the year, I decided that I was closer to purchasing a vehicle, and it would be through him. I finally surrendered to having a new monthly payment for my 2013 CR-V. Tariq, Fabian, Aaron, and Mark Anthony were all very professional, knowledgeable, friendly, patient with my myriad of questions, courteous, and encouraging. Tariq especially is an exceptional young man (as he was in high school). He placed no pressure on me and was helpful when I explained that my credit score may be lower than it ever has been in years. He indeed made me feel like a VIP! He patiently explained the features (blue tooth, Pandora, DVD player, cell phone sync/speed dial) to the SUV I was looking for and had me purchasing my lovely pearl white CR-V within hours, AND the dealership gave me a fantastic finance rate. The whole purchasing process was without pressure and pleasant. Tariq is an invaluable asset to Fernandez Honda and should be manager some day soon.?? Fernandez Honda Dealership is always a clean environment, and all staff is courteous and helpful. Their hospitality is immeasurable and the waiting time for servicing is enhanced with coffee, freshly-baked cookies, cold bottled water , and/or popcorn. I will refer all my colleagues and friends to them! Rhank you!!

Jjhill25

Jul 16, 2013

Very friendly and up front. We really enjoyed working with Fabian Rodriguez and would recommend he and Fernandez Honda to anyone in the market for a great deal and car buying experience!

mannyloredo

Jul 2, 2013

Tariq was an awesome salesman. He was very professional but made me feel like family. I appreciate that I didn't feel pressured to buy.

satexasrn

Jun 30, 2013

Jesse greeted us when we drove in, I knew what I was looking for so we went straight to the test drive. Jesse was able to answer all my questions, he was polite, fun and friendly. He made the experience enjoyable and amazingly efficient. Would recommend Fernandez because of Jesse!

smorgasborgnine

Jun 26, 2013

Tariq Kassam and his friendly staff provided a pleasant and expeditious process in buying our new Honda FIT. From beginning to end they worked with us to get the price down, even absent a trade in vehicle. In the end the price and downpayment we all arrived at was good enough that we abandoned our idea to lease the car and decided to go ahead and buy it instead. We have three Hondas and two were purchased at Gunn, which was an okay experience, but that dealership is so far out of town that anyone living anywhere near Alamo Heights or south should definitely consider Fernandez Honda - particularly anyone working in downtown. Convenient, fair and friendly. Thanks Tariq, for making it a smooth and relatively quick (my Gunn experience started at four and ended at eight thirty at night - not good) transaction.

mauroandlet

Jun 25, 2013

Tariq is the most knowledgeable salesperson that I encountered while shopping for a new car. He also showed great patience with all the questions I had, as well as the length of time I needed to make my purchase. (It was 11 weeks from test drive to purchase). Tariq made sure that everything was explained in detail about the vehicle and the purchase process. It had been 17 years since my last vehicle purchase and Tariq made sure that everything was explained to my satisfaction. Again, the whole process was pleasant and professional. I look forward to sending all my friends to purchase from Tariq at Fernandez Honda.

bettysifuentes

Jun 23, 2013

Husband and I came for a major service on 2009 Honda Accord and we asked to be shown a Honda Pilot Touring. Tariq Kassam made sure we fell in love with the Pilot and oriented us to all the features by demonstrating how it had to be our car. While not intending to buy we walked out of the dealership with the pearl white dream SUV. The personalized service between all the Honda team made it possible to make this transaction easy and they made us feel like we were part of the family -- and we are!

Rudy13

Jun 12, 2013

Yasu was very professional and friendly. From the moment we met him, till we left with our new vehicle, Yasu was great. I would most definitely come back again. Thanks Yasu!

whitehouse19

Jun 9, 2013

By far the best new-car purchase we've ever made. Tariq was amazing and he addressed ever question we had. He went above and beyond to make sure we were happy and attended too. We absolutely love our new Odyssey and we will definitely recommend Fernandez Honda.

ddixon2424

May 30, 2013

Tariq was an excellent sales person. I not only recieved the most car for my money, I feel as if I gained a friend in the process. Rudy was very friendly and easy going. Aaron was a complete gentleman and explained things all the way through. I will definitly be back for further purchases.

davidplant

May 30, 2013

Our salesperson, Tariq Kassam was excellent!! Extremely professional and was eager to answer every question we had. Mr. Kassam was also extremely knowledgeable when referencing to the vehicle purchased. We will definitely recommend Fernandez Honda and Mr. Kassam, to everyone we know. Thanks to Mr. Kassam again, for making this purchase so easy and pleasant! He is definitely an asset to your company!!

estoub

May 28, 2013

Coach went above and beyond to get us into a great used Honda Accord and his customer service is unparalleled. We were four hours from home when our car broke down in San Antonio and we needed to replace it right away. Coach was patient and didn't push us into anything, but let us determine what we were interested in and comfortable with. After we initially talked with him, we went down the road to another dealership where they were VERY pushy! We left quickly and returned to work with Coach. Once we selected the Accord, he drove us to the mechanic's so that we could get our things from our car and then stayed late to make sure that the purchase went through smoothly. He even promised to ship us our Thule roof rack, and when it was stolen from the car in the mechanic's parking lot, he drove there to talk to the manager and find out what happened. Mark Anthony, the finance person, worked with us on the financing and we appreciate him staying late on a Saturday night. All in all, I would definitely recommend this dealership based on their outstanding customer service. They made a very difficult situation much easier for us. Thank you!!

clmarti3

May 24, 2013

I came in only looking to maybe consider buying my first car from them. I had already done a lot of research for the Honda Accord that I wanted so I just wanted to see if this was the place for me. Yasu was my salesman and he was very friendly! He did not try to pressure me into buying anything and showed me every car I requested. He let me take lead of the whole experience, which is the way it should be, and listened to everything I had to say. I actually ended up buying a car for a great deal! In comparison to all the other Hondas I had researched, including ones in Austin, this was the best deal overall. Our finance manager, Mark Anthony, was also very friendly and made my experience even better. He made me feel that he was just as excited as I was in buying my first car. He answered and helped me understand every question I had for him. The process probably took a little longer than what they are used to since I had so many questions, but I never felt rushed to get on out of there. Great customer service and great overall experience. I would highly recommend going to this dealership!

avaladez

May 17, 2013

I would like to send a very heartfelt thank you to Yasu Maeda in helping me with the purchase of my Honda Accord. Words can not explain how grateful my daughther and I are in all that you assited us thru from the financing to finding the perfect automobile to fit our needs. I will be recommending you & dealership to everyone I know.

crisgonzo

May 17, 2013

Tariq Kassam is an amazing sales person. No pressure and he listens. My mother and I walked in just to look and drove off in 2 brand new 2013 CRVs. We were in and out in just a few hours. Aaron and Anthony in finance made the process go by quick and easy. We are a Honda family. These are our 3rd and 4th Hondas. All were bought at Fernandez Honda. The BEST Honda dealership. HECK!!! The best dealership I've ever dealt with in all my car buying life! The staff at Fernandez are top notch!

jaimebarr6907

May 11, 2013

My buying experience at Fernandez Honda was excellent. Yasu Maeda made the whole process smooth. He was easy to work with and answered all our questions. I would definitely recommend Fernandez Honda and Yasu Maeda to anyone looking to buy a new vehicle.

JRFLORES

May 6, 2013

My husband and I went to the dealership to see a specific suv that I had seen on their website. The sales person that greeted us was very friendly and helpful. He showed us what I wanted to see and was not pushy and answered any questions I had about this particular suv. I am very happy overall with my experience with the sales person and with their finance consultant. This is our second purchase with Fernandez Honda and I found what I wanted. Thank You.

Jimi1026

May 5, 2013

Mr. Kassam, Tariq was a great sales rep, he was very helpful and patience to all the questions I had regarding my Honda Fit. I would definitely recommend him to my friends!

bb1765

Apr 29, 2013

Thank you very much Yasu!You are the best!!.If we would have a different salesmen we probably didn't buy a car. You was very professional, polite and not pushy. We alredy recomend you to other people. Thank you.Valentyna, Bruce.

v1165149

Apr 25, 2013

In all of the Honda dealerships I have been to Tariq has provided to me the BEST customer service experience ever. He took the time to really listen to me and made my family and I feel comfortable the moment we walked in. Overall, I was very pleased to buy a Honda from him and I will continue to recommend Tariq to all of my friends and family.

ilandgirl

Apr 21, 2013

My Husband and I were in San Antonio to visit family in the hospital and decided to take a break and visit Fernandez Honda. After frequent trips to San Antonio we had been shopping for a car that would suit our frequent travel needs. We had visited several dealerships in West Texas but I was immediately discouraged from buying any vehicle from two of the Honda dealerships due to unprofessional salesmen. I was actually dreading the car shopping experience due to the past ones but was pleasantly surprised when Tariq Kassam approached us and offered assistance. Mr. Kassam was helpful, courteous and demonstrated exceptional knowledge of the Honda Civic. Mr. Kassam's pleasant demeanor made us comfortable asking numerous questions regarding the vehicle. We never felt pressured to make a commitment on the purchase of a vehicle. Ultimately, we decided to purchase the vehicle and the transaction went very smooth. After a 5 hour drive back home my husband and I were pleasantly surprised to receive a follow up call from Mr. Kassam to ensure we had arrived safely and that we did not have any follow up questions on the vehicle. We consider ourselves privileged to have negotiated the purchase of our Civic with such a stellar salesman. I will be recommending Tariq Kassam and Fernandez Honda to our many friends.

mlbuckley45

Apr 19, 2013

I was given the best service I have ever received in buying a new car. My salesman, Fabian was very respectful and very helpful and very patient. The finanace manager was wonderful and I got everything I wanted and with better terms than I expected. I would highly recommend them and the dealership to my friends and family.

zcamero1432

Apr 9, 2013

Tariq was awesome. Made me feel like all of his time and attention was on me. He and Mark Anthony got me a great deal.

jfont

Mar 31, 2013

Very honest and fair dealership; had very poor experiences with other Honda dealerships and it was a breath of fresh air dealing with Fernandez Honda

michael_1105

Mar 29, 2013

Gilbert Martinez was extremely helpful and was able to price match the vehicle to the lowest in town. The dealership prices are extremely low. The price match literally dropped the price of my car $32. He was very professional and wasn't your "typical" car salesman. He let you actually think about the purchase and made sure I got into the right car that was right for me. Thanks for the amazing customer service Gilbert and to everyone at Fernandez Honda.

Jojo_t

Mar 25, 2013

I have previously purchased a car from Fernandez Honda and it was a good experience. I went in this time to just "browse" and ended up leaving with a 2013 Civic. My payment was even cheaper than my 2010 Honda Fit. (Great Deal!) The following morning, I received a call and they notified me that they found an even BETTER rate on my APR so I had to go in and re-sign all of the paperwork (which, of course, I did not mind doing). I am so impressed with this dealership! Im not sure any other dealership would've done the same. I HIGHLY recommend this dealership to anyone. They work wonders! Tony Sanchez was my salesman---- he recommended the perfect car for my needs.

KTucke

Mar 15, 2013

I have done business with Fernandez Honda before and was very pleased. That is why I went back to the same dealer. The service waiting area is very clean, the service writers seem to know their business, and the sales people seem to know their product. I especially liked the salesman, Tariq Kassam. He was very helpful. I was having a car serviced and while I was waiting, I looked around. He saw me and asked if he could help me in any way. I was looking at an Accord EXL. He was able to answer my questions about it and told me what kind of dea he could make me. Needless to say, I ended up buying it. I am very satisfied with my dealings with him and will send others to see him.

Steph.garcia607657

Mar 8, 2013

Service was excellent. I was in and out in a new car within a couple hours with no problems. Not like any other car dealership, they are very professional.

josecarriaga

Mar 1, 2013

Mr.kassam is one outsanding and great salesman he takes a lot pride in what he does no games or gimkes thanks for the new car see you in the future

alopez13462

Mar 1, 2013

Mr. Kassam was a great salesman and got us a great deal for our new car for our family. Thanks so much Tariq Kassam. You made us have a great start for our family.

bestsource

Feb 24, 2013

We were very impressed with the service we were given. Tariq was very personable and friendly. We didn't feel any pressure. We will be shopping for our next car there for sure.

WBPowell

Feb 23, 2013

This sales experience was the most pleasant I ever had. No sales pressure; direct and truthful answers; and accessories offered but not pushed on me. There were no price games. Prices were set and there was no haggling.I have not exaggerated how I feel about Fernandez Honda. Really.

wdburns

Feb 23, 2013

Drove up looking for a SUV to buy to replace a Ford truck and drove out with a Honda Pilot demo! Super nice with no twisting of the arms to purchase. Tariq Kassam was very knowledgeable on product, however the Honda Pilot is made in Alabama and not Ohio. Would return to dealership for future selections and purchase for sure! The Best buying event ever! Thank you very much. Now let us all get to work on Congress to reduce the gas prices....

JenniferDavid

Feb 19, 2013

We had the best experience EVER... the gentlemen who helped us was just amazing!! He was very respectful and kind. He made sure we got the best car for family with the best price. We are beyond satisfied with the service we received and will be coming back again for our next vehicle; also we will be reffering all of our friends to this dealership. Thank u Mr. Kassam

Jacob Vaughan

Feb 5, 2013

My first-time buying a new car was a very positive and pleasant experience with Raymond Barrera, who is a professional par excellence. Thank you.

Disappointed Shopper

Feb 4, 2013

I drove over 60 miles to see one car that I thought would be a contender. When I get there, the car wasn't ready to be seen...it needed detailing, brakes, and body work! The sales manager, Brad was unfortunately unwilling to come down on his price, so I was disappointed. Thankfully, my sales agent Yusu did a great job in listening to me while trying to get me into a vehicle. I appreciated his efforts as they did not go unnoticed. Unfortunately, I didn't appreciate the sales manager, therefore, I took my business elsewhere. Dealership was good. All that you would expect from an up and coming dealership, they just didn't earn my business. 50/50 on this one folks, so shop carefully if you go here.

sandyriza

Jan 30, 2013

In my many, many years of buying cars, this dealership has provided the best overall experience ever - EVER! TARIQ KASSAM is an absolute "JEWEL." INSTANTLY he is "sooooooo likeable," extremely personable - from the initial greeting to the very end of the sale - as I drove off the lot in my brand new Honda Civic! I couldn't stop smiling and was deliriously happy! I came prepared with my paperwork, briefly explained my wants and needs, and he immediately knew the exact car I needed ... and that's the very vehicle I ended up buying, and it's beautiful! I couldn't be happier. He and Henry Perez and Mark Anthony Garcia and Charles White could not have been nicer folks - not to mention extremely knowledgeable and helpful. They helped my dream become a reality and with such ease and no stress. Evelyn Gomez I met as I walked in and was an absolute "doll" then and throughout the whole process. I couldn't stop thanking and hugging TARIQ! What a wonderful young man! He was taught well and learned well. Whoever is running the show there must indeed be a terrific individual - it certainly shows in the staff. THANK YOU FERNANDEZ HONDA ... THANK YOU!!!

marymason

Jan 27, 2013

We have purchased two vehicles from this dealership and will purchase our next one through them. The service department personnel go above and beyond to assist customers. We have dealt most often with Rudy, Aaron, and Mr. T. I don't see Vinnie's name here but he used to work in the Express service area. He is also amazing in the area of customer service!

AJGG11

Jan 25, 2013

From the moment I drove into Fernandez Honda, Freddy Mejia made my experience at Fernandez Honda way better than Gillman Honda. Freddy greeted me and my daughter's Godmother in an eager and positive professional manner with a smile from ear to ear. I had gone to Gillman Honda on Thursday, January 17 and met Marc Wright. We met him around 8:15 pm and he showed us the Honda Insight and the Honda CRV. I test drove both. Mr. Wright kept referring me to a Honda Civic and I told him I wasn't interested in purchasing a Civic. I told him I was already pre-approved by USAA with a 3.18% interest rate. He said we can get you a better rate with Security Service. Mr. Wright asked what color was I interested in and I said White Diamond Pearl. He checked his inventory and he said they did not have one but that he would contact other dealerships to find the one I want. On Friday, January 18, Mr. Wright called to say he called several dealerships and no one had the color I was interested in and he said he hated to turn away business but in my case he could not be of assistance to me but he said he would keep me posted if he did find the vehicle I wanted. Mr. Wright ask if I hadn't found a vehicle yet, would I mind him calling me back in the future and I told him not at all. I told Mr. Wright if you have it fine and if you don't that was fine too then it wasn't meant to be. Obviously, Mr. Wright did not want my business bad enough. On Saturday, January 19, I went with the girls to a movie and lunch and afterwards me and my daughter's Godmother went to Fernandez Honda. WOW!!! What a FANTASTIC experience. I really felt that Freddy Mejia was there to be of service to me in finding the vehicle I wanted. When we walked around the lot there were several White Diamond Pearl vehicles, but then I saw the metallic silver vehicle and that was it. I test drove it and I was sold. Freddy gave me a better deal on my interest rate and on the purchase price of the vehicle and he also gave me more for my 1996 Honda Accord trade-in. The experience overall was very professional, no game playing, and it was all handled in a timely manner. I was out in 4 hours or less. I would have been gone from the dealership sooner in my new CRV, but Freddy took the time to show me how to use the bluetooth and the other vehicle options in my new CRV. I'm so satisfied and very proud of Freddy's professional, kind, and courteous service. He's truly an asset at Fernandez Honda. With such great service, I will always be a Fernandez Honda Girl (Not A Gillman Girl) and will be more than happy to refer all my family and friends to Fernandez Honda. Thank you Freddy Mejia for your outstanding attitude and professionalism! You're Awesome!Respectfully,Ms. Lupe GutierrezProud Owner of 2013 Honda CRV EX

lulibelle49

Jan 20, 2013

As we drove into your dealership, a young man named Bruno Parra approached our car. He had a big friendly smile on his face.His personality and charm convinced us to stay and test drive a car. He explained some numbers to us and told us that Mark Garcia would explain in more detail. Well, I'm happy to say these two young men sold a 2013 Honda Accord to us! Your dealership was the 4th one we had visited. Some didn't want to work the numbers for us. They basically said,"This is what we offer and that's that". In one dealership, we were totally ignored! Thanks to Mr.Parra and Mr. Garcia we came home with a beautiful car!

cwnorma

Jan 14, 2013

When I discovered the technicians did not change the battery in my Wife's car, I took it back and Lin made sure it was corrected, on the spot! Fast, superior customer service. Lin's professionalism made the difference between a negative and positive experience. Dealer service is not the cheapest option, but the professionalism of the staff goes a long way towards keeping me coming back.Thanks again!

mickey711

Jan 13, 2013

Tariq is not a salesman. He is there to help you buy a great car not sell you a car. He explains things thoroughly so they are easy to comprehend and allow you to make a big picture decision.

felicianofelix.deharo

Jan 9, 2013

Tariq Kassam is a great Sales Consultant. He helped my mother and I get a great car and was patient with my little sister. He was kind, friendly, and knowledgeable. My mother has a cracked back and Tariq found a great car that didn't hurt her back while she drove. He made the experience of getting a car so much easier and enjoyable. I would highly recommend Tariq to people interested in getting a vehicle. He will get you a vehicle that best suits you and is very understandable to the needs of the buyer. Thank you Tariq for everything.

sv3479

Jan 8, 2013

i am very happy with my new Honda. I had been shopping for a vehicle for some time now and I am glad I made the final decision to buy from Fernandez Honda. Tariq was helpful, courteous and most knowledgeable. He has terrific business etiquette and Fernandez Honda should be proud to have him as one of their Sales Consultants. The transaction in buying my car was a very smooth process. Thank you Tariq!

Accord2013Owner

Dec 28, 2012

Tariq has all good characteristics of other excellent salesperson's, say no more, friendly, patient, knowledgeable. In my particular purchase, I feel that Tariq was very understandable, especially when he did business with an individual like me, just come here to work from another country. He was very helpful to find a car that fit my needs the best, and assisted me in the whole process of the purchase. Now, I enjoy my new Accord, and have a new friend, Tariq : )

JosephLang

Dec 19, 2012

We had a great car buying experience here. The owner has chosen his staff well - our sales rep Tariq was extremely professional, not pushy, knowledgable, thorough, and sincere throughout the whole experience and that is what ultimately kept us at this dealership. We appreciated that he was willing to work with our steep demands. Also, after we signed the paperwork, Tariq spent over an hour helping us set up the Pandora and Speed Dial features, and I drove away feeling comfortable with how to do it myself. He earned top Honda sales rep this year for a reason - and I would highly recommend my friends to him. In fact, we are looking to get our next vehicle through him.

Pita0521

Sep 2, 2012

I recently purchased a 2011 Mercedes C300 from Fernandez Honda (yes, a Honda dealership) and was impressed with the professionalism, knowledge and friendliness of Tariq Kassam. He explained every step involved with the purchase of my car, which helped ease some anxiety as a first time car buyer. When I had to bring my car back for some touch up paint, he was kind enough to arrange a rental car for me. Thank you Tariq for the awesome customer service! It is employees like you that will have me returning for my next purchase!!

Mbump

Sep 1, 2012

It was well worth the 150 mile drive that it took me in order to do business at Fernandez Honda. Buying a car has never been so easy for me in the past, as far as arriving at both a fair trade in price, arriving at a fair vehicle purchase price, and avoiding the gimmicks and games that I have experienced at so many other dealerships in the past. Both Yasu in sales and Mark Anthony in finance were very professional in their demeanor and well-versed in what they do. I didn't feel pressured nor deceived at any point during my vehicle purchase experience. I will definitely look to Fernandez Honda when it's time to purchase my next Honda in the future. Thanks!

Roel

Aug 27, 2012

Tariq gave my husband and I a great experience at Fernandez Honda from the moment we shook hands. He was friendly, informative, and patient especially since we had our young son with us. We went to the dealership to look around with no intention of buying a car at this time. He showed us a great deal on a used car and we just couldn't pass it up. We got the financing we wanted and drove away feeling great about the car we bought.

Reagan

Aug 25, 2012

Overall good expereince via online shopping, financing and professional staff

alexramos

Aug 15, 2012

Tariq was great. He was very attentive to us while we were waiting. He was very kind and we had absolutely no problem with him.

chris522hernandez

Aug 8, 2012

My experience here at FERNANDEZ HONDA was incredible. My original intensions were to drive to dodge and purchase a new challenger, but as i was on 35 i spotted this red challenger. That car caught my eye and i HAD to stop! The gentleman that approached me was Tariq Kassam i would recommend him to anyone,he was very proffesional and informative. I never had any doubts in my mind about this vehicle with the way Mr. Kassam presented it. We went for a test drive around the block and i quickly fell in love. In that short drive Mr. Kassam answered all my questions promptly. Mr. Kassam mentioned that financing would be alot easier at fernandez from past experience. I am a loyal capital one customer so i decided to give them a chance first, and boy was he right because my own bank broke my heart. Called Tariq and he reassured me and said no worries and that his manager Brad would stay late to help get me approved and drive away in my dream car with my son. Thank you Fernandez Honda and the wonderful employees Tariq Kassam and a caring manager Brad Hickok.

pretzalspal

Jul 31, 2012

Tariq Kassam sold me my new 2012 Honda CRV and I couldn't be happier with the product and the dealership! This was my first car-buying experience, so it definitely helped to work with people who made the process easy and understandable. Thanks guys!

aggiemom2193

Jul 28, 2012

To whom it may concern. I bought my first HONDA and my experience I must say was fantastic thanks to my sales person Yasu M. he was courtesy, very nice and was looking out for me to offer me a great deal that he made possible in order to buy my HONDA CASH. I LOVE my experince at the FERNANDEZ HONDA the whole staff makes you feel right at home. I love the waitig area the great cookie smell as you walk in the door with the popcorn popping and HAPPY SMILES. I will recommed FERNANDEZ HONDA to all my friends and family. I take me HONDA in for matience and is always greeted with a smile Thanks for such a great staff and a big asset to your company is Yasu. WAY TO GO YASU.

richard alvarado

Jul 24, 2012

On Saturday, July 21, 2012 I Richard Alvarado went and purchased a 2012 Honda Accord with Sales Consultant Tariq Kassam. After a long search of dealerships, Mr. Kassam helped me find a vehicle that meet my needs. He is a very knowledgeable, motivated and his expertise in his work was amazing. I was treated with respect and I am very grateful that Mr. Kassam was there at the right time. I also want to acknowledge Finance Manager Mark Anthony Garcia for his expertise in his work. He made sure that my financial needs were priority in this purchase. He was excellent in explaining and offering services that were available for my vehicle. He and Mr. Kassam gave me the easiest experience in purchasing a vehicle. I will gladly refer family and friends to this dealership. I am a customer for life!

Natalie_christin

Jul 19, 2012

To whom it may concern,We wanted to take the time to recognize and recommend Fernandez Honda and its employees. We have purchased six vehicles from Fernandez Honda, and we've always recommended friends and family members as well. In turn, they have purchased several vehicles as well. This was our first dealing with Yasu. I have to say that he was great in assisting us with the sales process. Personally am disabled, and recently had spinal surgery and could not be at the dealership for any great length of time. Yasu was considerate of our situation and attempted to expedite the process as quickly and efficiently as possible. We actually did not come in the dealership with the intent to purchase a new vehicle but with the circumstances and the workings of your staff we ended up trading in a vehicle that we origionally purchased there as well for a new vehicle. Yasu worked really hard to ensure that we were satisfied with the deal and also attempted to ensure that he not only worked with us but also considered the fact that we had a limited amount of time due to my health issues. Yasu was available and atentative and insured that the process went smoothly.The next individual that we would like to compliment was the financial gentleman that assisted us. Mark Anthony took into account that we've been longtime customers and have always relied on Fernandez Honda for all of her vehicle needs. We even have frequently utilized the service department on the regular basis. Mark Anthony worked the best deal out for the term that we wanted and then went so far to rework the deal and it's got us an even better rate. He really not only took the time to help us but went above and beyond in making sure that we were beyond happy with everything that transpired. Honestly I have difficulty in describing the high rate of satisfaction and exemplary service that we received. I don't know to put it into words. Coincidently Mark Anthony was the person I doubt with during my first experience at Fernandez. I remembered him from when I bought my first car there. I appreciated the fact that he recognizes long-term customers and appreciates individuals that come back.

Mari3377

Jul 15, 2012

Tariqu kassam was incredibly helpful! I could ask any and all questions! Loved the service and will recommend Fernandez Honda! He was patient and gave me facts and qualitys of the vehicle!

tportillo

Jul 13, 2012

Great dealership. I had been looking for a specific vehicle and they had it. Did not get the run around like i did from other dealerships. They were friendly and fast. Did not have to sit around for hours. Yasu even helped me with the two grandkids (2 and 6 years old). How many places do you see that at!!!!! Would not have a problem referring them to family and friends. Thnak You Yasu

mcampos1

Jul 12, 2012

I was very pleased with Fernandez Honda the quality of service I got was outstanding.Tariq made the vist very pleasent and enjoyable. I am so glad I bought my car from Fernandez Honda

skylandry

Jul 11, 2012

Ray, Brad and the entire dealership was great! They were very professional and did everything they said without me having to remind them. I have purchased well over 30 cars at numerous dealerships. When I buy and I will buy again, I will think of Ray and Fernandez Honda first...good, professional staff!

Anthony.77710

Jul 4, 2012

Fernandez Honda is the best dealership in town for price and customer service. Drove 30 miles because local dealership only had one 2012 CRV in stock at the time. I used the internet sales contacts of Coach and Yasu and they were great. They were very friendly and gave me the best deal in town on a new 2012 CRV LX. I will definitely be back in the future for my next Honda. Highly recommend the internet sales team of Coach and Yasu!

Simonstone06

Jul 2, 2012

My experience at Fernandez Honda was great. Tariq was the sales representative outside when I walk up to the dealership. He was very professional and didn't approach me ubnoxiously as many salesmen do. He was polite and knowledgeable. He told me about the bottom line pricing they use and explained how Fernandez Honda is different the most dealerships, and boy was he right. He told me about the software they use there to match and beat any price on any vehicle within a 400 mile radius! After Tariq helped get me approved for my 2005 jeep wrangler, he passed my paperwork along to Mark Anthony who was swift and thorough, which was awesome. He took the time to explain and break things down for me when I asked questions. Overall I had a great experience and have and will continue to recommend Fernandez Honda to other car buyers

mysweetie11

Jun 27, 2012

From the time I arrived to the time I left, I was treated courteously and professionally by Rudy Criner. He was very knowledgeable concerning my vehicle and the service needed. Rudy explained the service that was to be performed on my vehicle, answering all my questions. He was very respectful and courteous. Also, another employee was very nice. I think her name is Marie. She was sent to bring my vehicle up to the service center area. She brought my vehicle very quickly and with such a smile on her face. Very refreshing! I will definitely be a return customer. And hopefully soon, I can be ready to purchase another car. I will most certainly return to your dealership!

joandas

May 29, 2012

We have used Fernandez Honda for service the last 3.5 years. I was in for a indicator problem IMA, after I was provided with the diagnostics which was the main battery of the 2005 Honda civic Hybird, I called the wife and explained every thing we decided the cost was more than we would like to pay for the repair of this year and mileage vehical. I inquired of the service rep for a sales consultant we could talk with and I meet Tariq Kassam. Being a man of few words I mentioned to Mr. Kassam that I was interested in a bottom line cost for a new Honda Civic with the 2005 as a trade in and what could he do for me. After some small talk getting to know each other, Tariq showed me to a 2012 Civic and explained the many features and safety advantages of this car. We took a test drive and as we went about on the drive Tariqexplained the dash and buttons. We discussed the cost and trade in depth and he provided a list of opitions that were avilable for this car. As the process went I called my wife to let her know the cost and color of the Civic and we agreed on all aspects of the deal with the understanding my wife would have to see and agree to the finial cost and color of the car, I went and pick up my wife in the 2012 Civic and let her drive the car to the dealership upon her agreeing on all aspects of the deal. Now we have another Honda Civic that has more room.The reason I am writting this is to mention what a great experince we had with Tariq on purchasing this car over other sales people years past that gave you this is it, take it or if you leave; the offer is off the table!We will gladly recommend Tariq Kassem to all our friends and family to make sure they are treated as well as we were.

Hammond2218

May 16, 2012

I had the best experience at Fernandez Honda!! After going to a few other dealerships (Honda and Toyota) I was NOT happy with the others offer for my trade in and other stuff. It was about 815pm and my husband and I came into Fernandez Honda very tired and not thinking we were going to be happy, WE WERE WRONG...it was the best experience from the minute we walked in. Such friendly staff, very informative and helpful!! We drove off with my new 2012 Honda Accord v6 that night! Went back on Saturday to have it filled up with gas and detailed. I had a window chip two days after getting my car and they were sooooooo helpful when I called about that (it happened on I35 while driving home from the dealership) and they fixed it for me. I love Fernandez honda and know that our next car purchases WILL be from this wonderful dealership!!!! Great job guys!!!!

Knights81

May 13, 2012

Friendly and professional employees from greeting to final handshake. Ray Barrera is a knowledgeable guy and uses excellent communication skills. He does not pressure you, but is available to answer questions and provide information. He took the time to understand our needs and find a vehicle to meet them. We had a good experience at Fernandez.

rggarc

May 9, 2012

By far, this is the best Honda service department in San Antonio. Aaron Sanchez is the most outstanding service advisor that I have ever done business with. He is courteous, honest, fast & efficient, and knows his product knowledge. I know I can count on Aaron to give me the best advice for maintenance on all three of my Honda vehicles. I can go to a closer Honda dealership for a mediocre experience, but, I would rather drive the extra distance for the excellent service, prices, and friendly atmosphere which I get (consistantly) with Aaron and the rest of the staff. Keep up the good work and thanks very much!

Bcast2004

May 5, 2012

Awesome experience very friendly and helpful Made me feel comfortable with my purchase Knowledgeable and experienced about the vehicleThey made what I thought was impossible to happen

cjweidner

Apr 30, 2012

In all our years of buying cars, we have never been more impressed with a dealer or a salesman! Tariq was exceptional on every level! His professionalism, knowledge of the cars, efficiency and all-around customer service skills were wonderful. His attention was exclusively on us as he walked us through each step of the purchase. Buying a new car should be a positive experience - and Fernandez Honda made sure that would be the case for us as well. We simply could not be more pleased with our car, the dealership where we purchased it, and the tremendous support of Tariq. We highly recommend this dealership and the people they employ!!

marilumc20

Apr 28, 2012

I actually looked online, looking to purchase a used care, and Fernandez had several good choices for me to choose. So,I came in to look at the used cars, and was helped by Yasu Maeda, he was very friendly and helpful. I decided on a used Mazda,so we discussed everything and paperwork was done.Unfortunately there was a glitch on my information. I was so disappointed, I thought I was not gonna be able to purchase the car.It was to be my very first purchase, in my life, so you can understand my disappointment. So, I got a phone call from Mr. Maeda, saying come back in to the dealer. We have another car for you(I thought,what have I gotten myself into),no, on the contrary! They had a brand new 2011 Honda Civic, waiting for me. At the best price possible,and best payments possible. That was the best day ever. I am the proud owner of my first and definately not my last Honda. Thanks to Yasu Maeda !! Best car dealer. To this point, he still recognizes me whenever I call for questions about the car or maybe to email me coupons for oil changes.Keep up the great work Fernandez Honda. Thank you for the experience and my new car! MariaLuisa Cantu

christina sandoval

Apr 19, 2012

My husband Albert and I just bought our second Honda from Fernandez Honda, and I must say talking with Gilbert Martinez made it a very pleasant experience AGAIN!!! He is very knowledgeable and pleasant to talk to. We had a good experience with Gilbert the first time when we purchased our CRV, and wanted to go back when we were ready for another car. We got a Crosstour and are so happy with it. It absolutely meets our needs and is awesome to drive! I won't go anywhere else.I don't think I would have gotten this good of a deal anywhere else! We were treated like family. Again, thanks Gilbert.Christina Sandoval

CH542289

Apr 11, 2012

My wife wife and I were welcomed at Fernandez Honda by Gilbert Martinez. He provided us with excellent and friendly service, explaining the details of the vehicle we selected - Civic SDN 2012. We did not feel pressured to buy or the "salesman pitch". HIs honesty was a key factor in our purchase. We feel we made the right choice and we are very happy with our new car!

arplata

Apr 5, 2012

Kevin Witiker is very knowledgeable about my vehicle. When I went back in for car detailing. He remembered my name and the reason I had taken my car in several weeks earlier. He is very professional. Mr. Tavera, shuttle driver, made the drive very pleasurable. He is a good conversationalist. When I walked into the waiting area it smells of freshly baked cookies just like home. Coffee and freshly baked cookies is a very nice touch. It was a very nice experience.Ruby Plata

jt flo

Apr 4, 2012

We traveled 10 hours round trip because they gave us the best deal! We shopped around Tx for a year before finding Fernandez Honda. Online our salesman "Coach" gave us a fair trade and great deal on our Pilot! No back and forths....first time great offer! It was $4000 cheaper than west Tx and $2300 cheaper than Dallas area dealerships!

First-time-honda-owner

Apr 2, 2012

We searched for our first Honda for a year and almost gave up because all other dealers just wouldn't give us a fair deal. Then we found Fernandez Honda online. Our salesman "Coach" quickly gave us a fair trade for our van and went down quite a bit on the msrp without back and forth haggling. We are from West Texas and it was well worth the 10 hour round trip to pick up our Honda! Fernandez Honda was $4000 less than West Texas Hondas and $2300 less than Dallas-area Hondas. Plus, when we arrived in San Antonio we decided we wanted tinted windows and rail racks and they quickly had everything installed. Plus they had freshly baked cookies! Thanks!

texmex1234

Apr 2, 2012

We are from West Tx and have been looking for our first Honda Pilot for a year. We were starting to get very frustrated because we didn't feel like we were being given a fair deal at every dealership we visited throughout Texas. Finally, we came across Fernandez Honda! They were $2300 cheaper than the Dallas area dealerships and $4000 cheaper than all West Texas dealerships! "Coach" gave us a very fair deal online and didn't push us to come in until we were happy. It was worth the 5 hour drive! We were treated great and they were just as kind when we didn't finance with them or didn't buy anything extra that they asked us to buy. We surprised them by asking for tint and roof racks at the last minute and they did both with no problem. Give them a try....you can always say no...but you won't!

health2wealth

Mar 20, 2012

I came in with pre-financing from my own bank however when it came to the signing there was a glitch. Mr. Maeda and Mr Garcia proactively sought out options that created a win-win situation for the dealership and myself which created additional revenue for the dealership through the sale of the loan and warranty package and allowing me to drive away with terms that were more beneficial.Through their drive to create a great customer experience they were able to salvage the glitch and make the sale. As a result I would gladly recommend there services to friends and family who not only want a great vehicle but awesome customer service.Thanks again for making it happen when it seem like things were bottoming out.The sale and purchase is always great but quality customer service wins loyalty.

rme1997

Mar 15, 2012

I have bought 4 vehicles from Fernandez Honda. They are great to work with regarding what type of vehicle one may be seeking & with overall customer service. There is no doubt in my mind that if you are looking for a great deal along with a pleasant experience, Fernandez Honda is the place to go. I have been to Gunn Honda with a close friend & was able to see their customer service. I have to say that the customer service was not there. Friendliness, making one feel like number 1 instead of just another customer was not there. Needless to say, I will continue to shop at Fernandez Honda for the great buying experience I always get! Marc Anthony, finance manager, was the sales guy I have dealt with in the past. Talk about caring & willing to go out of his way! I still go to him like he is a sales guy & he never turns me away. He gets me what I want & takes care of it. He introduced me to Phillip Reyna (Coach-sales guy) and I couldn't have been happier. So, take it from a very satisfied, returning customer-if you are looking to buy a vehicle check out this dealership. You really won't be disappointed and will walk out of there with a great vehicle feeling you got an awesome deal!

eugenewilson

Mar 3, 2012

We give the salesman very high marks because of the way he made the experience of buying a used vehicle very pleasant, and not a dreaded chore. Yasu was very friendly and honest,and that in itself is the way we wanted to be treated. He is the kind of saleman all customers look forward to doing business with when searching for a good product. The GM had a very good personel touch and it was well recieved for giving his thanks for doing business at his store. The finance manager was a nervous individual, a little too agressive and did not want to deviate from his prepared/rehearsed paper closeout and extra honda care package, but it was late and he still had two more customers to take care of. But he was a friendly enough of a guy and it may have been just a hiccup day. The paint touch up on the truck could have been better.

txmccarrell

Feb 24, 2012

Feb.2012..I have owned my 2002 Honda Accord for 5 years now...and have always had my car serviced by Fernandez Honda...every time I have been to Fernandez Honda for regular maintenance or car repairs, they have been great....polite, friendly, answers all my questions promptly and sincerely...Aaron Sanchez, has always waited on me in the service department....he is great...sincere, informative and well-versed on the Honda vehicle...I never feel rushed or like I am annoying Aaron with my questions concerning my Honda..also, the atmosphere at Fernandez Honda is relaxed and friendly...Brenda M.

piotrs

Feb 21, 2012

I just purchased my 3rd Honda (Civic Hybrid) from Fernandez Honda. Every time I am at Fernandez Honda I ask for Yasu Maeda. Yasu is very friendly, detail oriented person. He listened to my request, needs and he went over and beyond to deliver exactly what I asked for. No sales person tricks, no BS. Just straight forward process. I drove/tested 2 cars (one after another) spend time to talk about it, asked questions and the entire time I had his full attention and commitment. It feels right when you can talk and think about it before you spend over 20K. It was a pleasure buying a car from Yasu at Fernandez Honda and I will be back to purchase my 4th Honda (Pilot this time :)). Thank you Yasu. I really enjoy my Civic Hybrid and 46 mpg.

arunrein

Feb 21, 2012

I bought my 2006 Honda Civic from Fernandez Honda but I have to say I continue to go to Fernandez for their impecable service after the sale. Aaron has personally helped me from routine maintence items such as oil changes, transmission oil changes, and tune ups to Uh-oh key replacements! Each and every time Aaron has made me feel comfortable with explaining the service thoughly. He is definetely and asset to Honda as well as Fernandez and I highly recommend Fernandez Honda to friends, family and neighbors. I actually live closer to another Honda dealer but my loyalty will continue to remain with Aaron and Fernandez.

gnreyes

Feb 20, 2012

In 2009, my wife and I were in the market for a new Honda. Out of all the dealers we requested quotes from, within a 200 mile radius of our home, Yasu Maeda of Fernandez Honda in San Antonio, gave us the best, no haggle, price. We were met by Yasu with a warm friendly greeting. Excellent customer service was delivered to us. It is now 2012, and my wife's sister was in the market for a new car. Without any hesitation, I contacted Yasu for a quote, amongst a few other dealers in Austin. Once again, Yasu of Fernandez Honda, gave us the best, no haggle, price, and we were once again treated with warm friendly greetings. You the man Yasu!!!!!I would also like to give thanks to Mark Anthony Garcia, for taking good care of us through the finance portion of this deal.Thanks Fernandez Honda,

classic car lover

Feb 17, 2012

qiuck,freindly approach, fast response on financing and overall great expereince.

ilagarcia

Feb 17, 2012

Absolutely the best car buying expererience by far! Your the man Yasu! Thank you for making my car shopping experience a quick and easy one. Yasu made me feel as if I was family, from his friendly attitude and his constant follow up after the sale was complete. Yasu ensured that I was completely satisfied with my vehicle. Thank you Yasu! and thank you to his manager Brad Hickok and finance manager Mark Anthony Garcia for making my day! I would highly recommend Fernandez Honda to my family and friends and to any one looking for a dealership you can trust.

CRVsreview

Feb 15, 2012

We went in looking for a used vehicle. Augustine was very helpful, patient, not pushy and very knowledgable of the vehicles we looked at. The one thing I will immediately walk away from is a pushy salseperson. In the end we purchased a new 2012 CVR EX mainly because of the assistance and knowledge that Augustine had of the vehicle. He answered any and all of our questions and always with a smile on his face. Augustine called the day after purchasing the vehicle to see if we had any more questions he could answer for us. I've never had a salesperson call and check back with us after we purchase a vehicle. This makes you feel like he really cares about his customers.I would definitely recommend anyone if they are looking for a vehicle to see Augustine at this dealership.

Mickey

Feb 14, 2012

WHAT CAN I SAY, OVERALL EXCELLENT! our sales man Mr. Justin Salazar was very courteous & professional. He answered all questions asked by my wife & me. He seemed very knowledgeable on the specs & details of the vehicles we were interested in. We did not feel pressured at any time. He exceeded our expectations...CUSTOMER SERVICE at its best! MR. & MRS. PADIN 2012 CIVIC SEDAN EX-L (HAPPY VALENTINES DAY)

supermario968

Feb 13, 2012

By far one of the best experiences Ive had at a dealership. The salesman, Mr. Meyer, really went above and beyond as I was looking to buy a used car. The was no wasting of time, I will return to this dealer for that reason on my next purchase.

CivicMidnight2012

Feb 10, 2012

After shopping different dealerships and being very turnoff with their lack of service. I went to fernandez honda and fell in LOVE with the 2012 2dr civic. My personal salesman Augustine Meyer was very knowledgeable and Im glad I worked with him. He walked me through the steps of purchasing a new car. This is my first NEW car. he was very amiable the whole time we were working together. I would HIGHLY recommend all my friends and family to work with Augustine when purchasing a vechicle.

V2yjnt

Feb 8, 2012

As a young person new to cars, Yasu was wonderful to work with. His caring approach and thoughtfulness made me feel I was in good hands and he was extremely respectful of my time, budget and needs. I would highly recommend working with Yasu on buying a car- and you know he is sincere because he continues to care about his customers well after the sale of the vehicle. Thank you , Yasu!!!

mary.peters

Feb 3, 2012

I found Yasu to be very respectful of my time and straightforward as we negotiated on this car. He was friendly and sincere. I would definitely refer others to him!

c7m6m6

Feb 1, 2012

I purchased a used Honda Accord from Fernandez Honda and I would like to give Kudos to Yasu Maeda (sales) and Ray Tello (finance).. Both worked with me to find the perfect vehicle for my needs and procure the necessary financing. We looked at 3 different vehicles and worked the "numbers" to fit my budget. I would gladly recommend Fernandez Honda to my friends on their next vehicle purchase..

BrianJGutierrez

Jan 30, 2012

Fernandez Honda has always given my family and I great customer service. This is whether I am purchasing a new or used car, getting service or just stopping in to view inventory. Gilbert Martinez has sold my wife and I 4 cars and I am going back for my 5th in a few months. Aaron Sanchez is my service advisor and has always proving himself to be knowledgeable and friendly.

Single Mom

Jan 27, 2012

I went to several other dealers who were more interested in what I could spend than finding a car to fit my needs. I went to Fernandez, which was recommended by my son and his very satisfied friend who'd just bought her car there. The other dealers can certainly learn from Fernandez Honda--they went over and beyond helping find the perfect car, finding the financing, and even driving with me to MY mechanic who was quite a distance away so I could check the car out before purchase. They treated me with respect and courtesy. Yasu Maeda is the best, I would buy from him again! I highly recommend him and Fernandez Honda.

Icequeen In Texas

Jan 27, 2012

I am a single mom, and was in the market for a used car. I had already looked at other well known dealerships, only to be turned away for financing or their lack of interest in my wanting to purchase a used vehicle in my price range. My son recommended Fernandez Honda, and he found me a couple of cars in my range. I "met" Mr Yasu Maeda online on their website; he was very friendly and courteous. He went over and beyond, parking the car I was interested in out in front so we could go see it; spent time test driving that and another car with us; and even drove with me all the way to my mechanic, which was quite a distance, before I bought the car (to have it checked out). The car checked out great! The car itself was a great price/deal, also. They found me financing whereas most other dealers wouldn't even try; Mark A. Garcia in the Finance dept. made the paperwork quick and painless. He was also very friendly and professional.It was a pleasure buying a car at Fernandez Honda, and I will definitely be a repeat customer!

r.dunk

Jan 12, 2012

2008 was the year I became a part of the Honda family of customers. The sales department did a great job, but little did I know that an even more pleasant surprise was in store in the way of their Service Department. I first met Aaron Sanchez then and was thoroughly impressed with his friendliness, knowledge and professionalism. I've always taken my 2008 Accord to this dealership for service for that reason. In 2010, I was pleased to add another Honda, a 2010 Civic, and only deal with Aaron for its servicing as well because I know things will be taken care of and I won't have to worry about a thing. Aaron is not only an asset to Fernandez Honda, but IO see him as an ambassador for Honda Corporation as well. KUDOS to AARON!!!!

tamuk02

Nov 16, 2011

Mr. Kassam was INCREDIBLY knowageable about the the vehicle (exterior, interior, safety, and elctronics). He took the time to make sure that I was VERY comfortable as I waited for the test drive, trade-in amount, and preliminary paperwork. He is a NO pressure sales representative. I have and will continue to recommend Mr. Kassam to my family and friends.

Hondanut

Nov 13, 2011

I searched online for a 2008 or 2009 civic. I found a bunch online. I liked that this dealer had so many pictures of their cars. I called in and they were very friendly. I went in to buy it and it was an easy process and they were very professional. Brad Hickok was the manager I talked to. I recommend checking them out. Thanks!

IsabelRodriguez

Nov 2, 2011

I have been contacted by Mr. Claiborne the General Manager at the dealership and issues are in the process of being resolved, customer is happy with results.

dlara

Oct 8, 2011

I have taken in my 2010 Honda Civic in for service at this dealership 3 times. The 2nd and 3rd time Mr. Aron Sanchez has been my service advisor and he was so courteous and knowledgable. He is always so helpful in explaning everything to me concerning the work that has been done on my car. It is wonderful to receive such AWESOME Customer Service from this individual each and every time I have had work done on my Civic at Fernandez Honda. I truly appreciate being treated so professional by Mr. Sanchez and appreciate Mr. Sanchez providing me with such wonderful Customer Service. He is an asset to the Fernandez Honda Dealership.

LindaCuc

Jun 13, 2011

After a bad experience with Red McCombs Superior Hyundai, my husband and I decided to look at a 2012 Civic vs the 2011 Hyundai Elantra. We went to Fernandez Honda, right away our salesman Henry was there to greet us and show us the 2012 Civics we wanted. We told him we would be trading in our 2006 Xterra (excellent shape and very low miles) and wanted to know the trade offer before we even considered getting a Civic. Within five minutes Henry came back offering exactly what we knew our vehicle was worth (unlike McCombs who insulted us with their low offer). When Henry took me out for the test drive he spent over 20 minutes going over all the features and answering all my questions before I even put the car in drive. He knew the answer to every question I asked and never sugar coated any responses. Ray from financing explained in detail everything about the financing and when we asked about GAP insurance and Extended Warranty he further explained everything in detail instead of just selling us the Warranty and sending us on our way.I've bought several cars in many states and this is by far the best and easiest car buying experience I've ever had. I would highly recommend Fernandez Honda to anyone looking to buy a car.

Alyssask

May 21, 2011

Spoke to Yasu on the dealer website. I was interested in the 2012 civic coupe and he said there was one in stock. I drove 45 miles to see the car, with intent to purchase. When I arrived and spoke to Yasu he said there are no 2012 coupes in stock, only the 2011. Of course I was upset because I was lied to directly and asked to speak to manager who apologized and asked what he could do to help. I asked him to provide reimbursement for gas that I had to use to make the unnecessary drive and he said "if it was during the week but we can't on the weekend." (which makes no sense). This place has terrible customer service, they lied to me just to get me in the door. If they lie this early on, who knows what other crooked things they do to get a deal. Update: manager refunded my gas. Changed ratings.

burneydo

Mar 26, 2011

My wife and I were driving from Canada to Mexico when, just past San Atonio, we heard a buzzing sound coming from underneath our 2004 Honda Element. We were to visit Mexico for the first time and planned to be there for 2 months. We drove back to San Antonio and found Fernandez Honda. We asked for a review of our car and passed on the particulars of our travels. I was taken into the garage and shown several items which they recommended be addressed before taking the truck into the taxing environment of Mexico for an extended period. Although it was unlikely that we would ever return to this particular dealership and knowing our position as retired seniors, they were very fair regarding pricing. But that was not the least of it! Parts were delayed an extra 2 days due to the ice storms around Dallas during the week leading up to Super Bowl Sunday. Obviously, this had nothing to do with any fault by Fernandez Honda. However, as the work was being completed on day 3, and entirely without prompting from us, the very courteous service manager was introduced to us by our service consultant Rudy. My wife and I were blown away by their offer to cover our extra 2 nights hotel costs at the Holiday Inn Express in downtown San Antonio. We accepted! We are coming close to the end of our 2 months in Mexico and the truck has performed flawlessly. I am very glad that we stopped at Fernandez Honda as the road conditions have often been very taxing and I have pushed the truck hard. We plan to stop into the dealership on our way back through TX next week for an oil change and look-over before making the remainder of our drive back to the Toronto, Ontario, Canada area. We are pleased to recommend Fernandez Honda Service Department!

imlandru

Mar 1, 2011

Aaron Sanchez does your company proud! I have been taking my older model Acura to your dealership since it opened. Aaron treats me and my car like if you had sold it to me. Very courteous and carefully explains what your technicians have found while not trying to push unnecessary repairs on me. Aaron is an obvious asset to your business and probably deserves a raise! Well done!Respectfully,Rick C. Lopez, SMSgt TXANG

lapulgita1014

Feb 12, 2011

I have been taking my Honda Civic and Acura Integra for regular maintenance for over 5 years. Every time I go, I experience great customer service. They take the time to explain what they will be doing to the vehicle, what they suggest, and what they did. They are very transparent and honest with me. When I have a question about my vehicles, Aaron will take the time to answer a call and explain. What other service employee do you know willing to take the time to walk you through how to get into your vehicle after missplacing your keyless entry remote. Its not just about the service you get when you take your vehicle in to the dealership but the service you get around the clock. I wouldn't take my vehicles anywhere else.

gonzos01

Feb 5, 2011

The service I received at Fernandez Honda was top notch. I would definitely recommend them to any friends or relatives. They gave great recommendations and multiple options for servicing my vehicle. I will definitely be back for service or probably to purchase a new car in the near future.

lukowskij

Feb 4, 2011

-----Original Message-----From: Joseph & Claudia LukowskiSent: Monday, January 31, 2011 6:53 PMTo: 'Adam Claiborne'Subject: Another note of appreciationMr. Claiborne -I wanted to write to you to say thank you. Aaron Sanchez exceeded my expectations once again. Last week I brought my Honda Odyssey into Fernandez Honda for routine maintenance on the power steering pump, which was making noises. Aaron applied a credit to my billing, because there was a factor recall, which applied to the power steering system. He was honest, and I realize that not everyone in the world volunteers discounts, when they apply.What is more remarkable is that my front bumper was displaced, and one of the fog lights was broken. Aaron suggested that he make the repairs, since he had good relations with suppliers and contractors to Fernandez Honda.Aaron promised me a competitive quote, and for less than $300, he found a capable and qualified vendor who repainted, and then re-placed the same bumper to the Odyssey. The vendor also supplied a new fog light. I could not believe my eyes, when I saw my van. The front bumper looked brand new.What can I say? I've written these emails to you before, but what I want you to know is that solid employees are hard to find. Please pass this note of gratitude to Aaron, and please be aware that he sells value for Fernandez Honda. (I spent over $2,000 on the final billing.) Aaron has convinced me that he will save me money when he can, but that he sells value. Nothing is done on the cheap, but everything is done on value.What more can I say? I bought my Odyssey from Fernandez Honda in 2005, and since then I have been a returning customer -- because of Aaron.Very Respectfully, Joseph Lukowski

jsguthrie

Feb 4, 2011

The staff at Fernandez Honda is knowledgable, courteous, and all service is very prompt. I purchased a car there and would recommend the experience to anyone looking for a new car (or used for that matter). They know their product and ALL service visits since have been great.

robertmleyva

Feb 3, 2011

There were a couple of problems with my car. One was fixed promptly, but they couldn't exactly pinpoint what the second problem was. I appreciated the option of leaving the car longer to try to diagnose rather than just trying to fix things even when they were not sure. Some mechanics can take advantage of a situation like this and they did not. Service advisor was very nice and followed up with phone calls when he said he would. They also had free popcorn and bottled water and a very spacious and upscale waiting area. Next time I will wait there instead of worrying about getting a ride!

Paulcarrion

Feb 3, 2011

Went there to have my oil changed as it was due. Mr Sanchez recommended that some other work be done. He was not pushy or demanding but very informative. Although I did not have the work done at that time, I will be returning to have work done again as Mr Sanchez recommended due to the excellent customer service I received.

cdsanchez

Feb 3, 2011

Fernandez Honda strives to be the best in class and they live up to their expectations. I've not only purchased my accord there, but I take "pepper" (my car) in for regular service maintenance too. They are professional, courteous, and reliable. Being a female, dealerships and service centers can be intimidating; however, Fernandez Honda has never made me feel uncomfortable. They go out their way to make sure your car needs are met. I appreciate their award-winning customer service and I am proud to be their regular customer. Keep up the great work!

bkh6369

Feb 3, 2011

Fernandez Honda was an exceptional dealer to work with. They responded to me with information about inventory in a timely manner. They were accurate in their description of the vehicle. Mainly, they made my purchase experience a pleasant one. Fernandez Honda was very professional throughout the process.

gvance

Feb 3, 2011

We looked online for our Pilot. There were many cars posted to choose from. In the end we decided on a 2 year old maroon number. We got new tires and it seemed brand new! David and the entire staff were quite helpful. So are the email service reminders. This way, when we are unable to make it to the dealer, we know what service needs to be done and can avoid the "up sell" at the quickie lubes. My sister drove down from Dallas to get her new Pilot. gv

cezanne

Feb 3, 2011

I have purchased two used vehicles from Fernandez Honda and have been extremely satisfied with both experiences. I've also heard the same thing from the people that I referred there. The prices were reasonable and the salespeople were pleasant and courteous. There was no rush or pressure. They let me decide and then helped me make the purchase happen. I'll go back next time I need a car.

jhwright4

Feb 3, 2011

This dealership provides the best customer service around. They are all extremely helpful and have addressed all my needs at a great value. Additionally, they do a good job of following up later to make sure that everything was fixed to my satisfaction. I wouldn't take my car anywhere else.

Kathy Benson

Dec 13, 2010

I just purchased my second Honda from Fernandez Honda a new 2010 Honda Insight - great car. They went out of their way to help me with my purchase. Great dealership they always make me feel at home. I am a single woman and have to rely on the dealership. The service department is fantistic - I would not take my Honda anywhere else. I am blessed to have this dealership to help me.

GlennAlanParker

Dec 6, 2010

The Fernandez Honda auto team exemplifies customer service. While treating customers with kindness and respect, Aaron conducts himself as a true professional to make sure that Honda car owners receive quality service in a timely manner. He also takes the time to make customers aware of upcoming service needs. In my most recent visit, Aaron pointed out a few maintenance items that I may want to consider within the next several months. In addition to our discussion, I also came home to find these documented recommendations sent to my personal email. The service team is very trustworthy and honest, and they work very hard to take good care of customers. I always leave with a good feeling about doing business with Fernandez Honda.

hs78230

Oct 14, 2009

This dealership must have changed management. I used to come in here for my oil changes and enjoyed the pleasant atmosphere of its waiting lobby. However, a few weeks ago, I went in for my regular oil change and I immediately noticed the former soothing atmosphere in the lobby was gone. The service staff had no familiar faces at all! But, I figured I was already there, so I went ahead with the oil change. As I'm sitting waiting for the oil change, which they said would take 1.5 hours, I am approached by the service guy after about 20 minutes. I was about to be overjoyed, until he tells me that I need a 50000 mile check up (I had just had one at 45000). I declined, then he tells me that my brakes were worn down & only about 1cm left or something like that. Also, my strut needed to be replaced b/c it's dangerous to even drive a mile! I blew him off & told him I didn't have the $$ over & over before he let it go. I have the $$, but I felt he saw that I'm female and thought I wouldn't be savvy enough to realize he was BS'ing me.So, through a friend, I found an independent mechanic, who specializes in Lexus, Toyotas & Hondas. When I told him what the service guy said, the mechanic just started laughing! I went to another guy and got the same reaction...in fact, the 2nd independent mechanic told me the brake pad wasn't even close to being as worn down as what I was told. DO NOT BE SCAMMED BY THIS DEALERSHIP!!! THEY ARE AWFUL, LYING PEOPLE WHO DESERVE TO ROT IN...well, they deserve to just rot!

jrodriguez304

Apr 23, 2009

I had previously bought a used car from Fernandez Honda and I was happy with the car and service. (Our original saleman Angel no longer works there.) We received a letter stating that they wanted to buy back my Honda and that they would put us in a new Honda at a discount price. Sounds like a good deal. My husband and I went in to check it out. I knew that I owed a couple of thousand more on my car than what I could get as a trade in, but I figured that with the discount price on a new car it would still be a good deal. I was right about the amount being less for the trade in however there was no discount price offered only the MSRP. It was a complete waste of time. Apparently our salesman told the manager that I wanted a $30,000 vehicle at the same payment as my trade in. Not true. He never even showed us a car. Instead he went straight to figuring out my trade in value while my husband and I walked around looking at the outside of vehicles. Doesn't sound like a very good sales strategy. The "Buy Back Manager" told us that about 75 people had already come in because of the letter and he was able to get about 15 people into a new car at the same payment. Only about 20% of the customers leave happy! We weren't and we will never give Fernandez Honda our business again. On the plus side they were never rude, they just didn't seem interested in selling us a car.

dannyg85

Jan 22, 2007

I shopped around all over for a 2004 Honda Accord EX Coupe. After I got all my estimates, I called Jaime Anteola, Internet manager at Fernandez Honda. He asked me "What would it take to earn your business."I told him I wanted my Honda Accord for $19,200.00 drive out price. He agreed and I showed up the next day with a blank check from capitol one auto finance. I highly recommend the blank check system. That way you hold all the cards during negotiatons. go to: capitoloneautofinance.comJaime Anteola is now the sales manager.

nrgizeman

Aug 20, 2005

while replacing instrument cluster under warranty, the mechanic damaged more than $1500 worth of interior parts. service manager stated that all parts will be replaced with new ones, however no parts were replaced and parts were painted to cover up the damage. service manager did not tell me this until i asked. this dealer has no craftmanship and no integrity. this dealer dont care about you nor any other customers. i feel unwelcome there.