Used Cars for Sale at Fitzgerald Gaithersburg Hyundai in Gaithersburg, MD

justinshriner

Nov 5, 2016

Buying a new car was easy, Andrew was good to work with and explained everything in detail. I will definitely be back to purchase a new vehicle when the time comes

lalehvakili

Nov 4, 2016

I was very happy with Ignacio's approach and I will recommand him to those I know. He is excellent at what he does. He is an attentive listener.

kristenjames616

Nov 4, 2016

I was very pleased with my experience with this Dealership. They literally made sure I had all the features I wanted in my car for the right cost. Everything was perfect!

lorpar4

Nov 3, 2016

I am very satisfied with my experience at Fitzgerald Hyundai in Germantown, Maryland. The staffs were very helpful, friendly, courteous, knowledgeable, and experienced. I like the cars, warranty, and lifetime protection program. I have found friends whom I can rely during the life of my new car, and hopefully, beyond.

asosin1221

Nov 3, 2016

My car buying experience at this dealership was beyond phenomenal! From the moment I was greeted, to my dedicated salesperson to financing and delivery of the car could not have gone smoother. The transaction altogether took approximately 4 hours and everyone made me feel like family during the process. Never did I feel rushed or pressured. i will absolutely default to this dealership for all of my car needs as long as this standard of excellence continues!!

jeremy8

Nov 3, 2016

Very good experience at Fitzgerald Hyundai. We were in and out in a reasonable time and the salesman was willing to match another advertised price for the new car and to match the car-max trade-in price for the old car.

iamchipg

Nov 2, 2016

This is our fourth vehicle purchased at Fitzgerald and we have consistently had decent service and pleasant experiences there. I would recommend them to anyone looking for a new vehicle.

acadeaux

Nov 2, 2016

I never leave a car dealership thinking that I've gotten a great deal, but I believe that I got a fair deal at Fitzgerald. My salesman Drew was terrific, helpful but not pushy, and saw to it that all of my questions were answered. Kenny and Robert at the front desk were patient and helpful, as was Mark in finance. My wife bought a Santa Fe from Drew and Fitzgerald a few years back, and has been very pleased, which was a major reason why we went there for my car. Now that the purchase has been made, the quality of the service department and the durability of the car will determine if we come back for a future purchase.

marianajordanova

Oct 31, 2016

We loved our sales person Tom. He was great. The time we spent at the dealership flew by so fast, we didn't want to leave. He knew exactly what we wanted and provided it for us.

bbernstein0

Oct 28, 2016

I have now purchased two vehicles from John Dutton. He is great. No pressure. Answers questions without any xxxxxxxx. Glad I found him at the dealership three years later. He is a pleasure to work with and he should get a raise.

scott45612

Oct 28, 2016

Fast and easy car buying process thanks to Mr.cox. Mr.cox explained everything to me so that I understood what I was signing. He also took his time to show me all the specs on the vechile.

c.dreikorn

Oct 27, 2016

The finance specialist named Renda was also so professional, friendly and explained all the numbers to me so I could make wise choices. Tony O'brien was excellent in selling me my first Hyundai. I love my new car too!

alexb1187

Oct 26, 2016

My family has purchased 3 vehicles from this location (all Hyundais), and I myself have made 3 purchases (2 Subarus and now 1 Hyundai). Every time I leave with the satisfaction that I didn't get ripped off or taken advantage of. My friends ask me why I keep going here to get cars, and I just tell them it is the best experience. There is no aggressive behavior from the sales staff... with the exception of Bill Sherrill who is the worst and no one should ever buy from him. He was far too pushy and insulted my mother who was standing next to me. This was back in 2012 when I was buying my first Subaru, and I still remember it. Everyone else, though, is great, and Andrew Huon was no exception. He was efficient and friendly and knowledgeable about the vehicles.

ecdjeumo

Oct 26, 2016

I was welcomed and well assisted during all the process. The associate who handled my needs was very helpful and friendly. I experienced something new and not bad at all!!!

valerietnq

Oct 22, 2016

Izetta provided everything I asked for before walking in the door. She was so helpful. Robert provided the financing information. I can't say enough about the two of them.

jaenyunglee

Oct 20, 2016

Hyundai Sonata Hybrid is a great car, it is very efficient, beautiful and dependable. I am looking for many years of driving this one. Thank you.

rentec11

Oct 18, 2016

He is a excellent dealer and I recommend to my freind's and my family and I like the company and the knowledge they gave me so I can take to the future and god bless

Horseman

Oct 18, 2016

Recently bought an Elantra and the customer service provided by salesperson Izetta James, sales manager Robert Hess and business manager Mark Law made the buying experience great.

kathrynhula12

Oct 14, 2016

I'm extremely pleased with the service I received from Erol. He was so kind and very very helpful with everything I needed. He got me in and out in a timely fashion and left me with a very present experience. I couldn't be happier!

adlerdm

Oct 14, 2016

Our car leasing experience at Fitz Hyundai was the best we have had and the price we got could not be beat. We will definitely return to Fitz in the future. Thank you.

suekneller

Oct 7, 2016

Our dealings with Fitzgerald Hyandai so far have been very satisfactory. We like our vehicle a lot and they had the color combination we wanted with the safety features we required.

leamsijanu

Oct 6, 2016

The personal of this dealership is amazing , they help you out to get right car with patience , instead of just try to sell you just any car.

ekiokoh

Oct 6, 2016

Tony you helped this young Caribbean doctor get his dream car and you were even more helpful teaming me up with someone in the finance department to help me secure a loan(sorry forgot your name)

emadlangbayan

Oct 6, 2016

Dealership was pretty straight forward. Only mix came with bluelink, apparently my car is one of the few 2017 model/trims which bluelink cannot be used for remote starting.

jrsbaseball29

Oct 2, 2016

Good sales person, limited amount of time., good deal. He was pleasant, offered me coffee on both occasions and he didn't make me wait forever. Also, took me to return my rental vehicle.

pauliewalnuts

Oct 1, 2016

This is my third Hyundai lease from this dealership. I'm certain I'll be back in three years for a fourth. Bill Sherrill is a pleasure to work with.

christiej427

Oct 1, 2016

Izetta was very helpful and knowledgeable with the purchase of my car. She made the buying experience enjoyable and stress less. It was a good experience

relaxmix01

Sep 26, 2016

The sales experience was wonderful. Everyone really took care of me with no pressure, answering all of my questions and making sure that the vehicle I selected was what I wanted. I could not have been happier.

angela.dawson

Sep 22, 2016

The Manager, Mark Law, was outstanding in making sure that I was able to get adequate financing options. I highly recommend this place because of him as well. John Dutton was my very professional, friendly and helpful sales professional. He was really busy and I had just walked in unannounced while he was helping customers. Mark and John worked well together to help me with my needs. I felt very satisfied with my care buying experience (this is my 6th car but second car with this company--first time at this specific dealership). I think this is the best car buying experience for me and I bought my previous car from the same company, different location. I'm coming back to this location without hesitation because of Mark and John for my next car.

hbyeon82

Sep 20, 2016

Thank you fitzgerald lake forest hyundai for making my leasing experience as best as possible. My sales person Aye Peesing was awesome and very professional.

watchhq

Sep 18, 2016

Bought several cars here; pleasant salespersons and managers. And the price always ends up the best even without all the haggling other 1960s style dealers require. A real pleasure buying here!

rachel.a.osullivan

Sep 18, 2016

I really don't have time for this right now, I just wanted to get the survey over with. Sorry. Now I'm adding additional words to meet the 25-word minimum so this can be completed.

cynthia.adams626

Sep 17, 2016

I appreciated the time and service that was provided to me while at Fitzgeralds. Everyone was patient and catered to my needs. I would recommend Fitzgeralds to others and will return for future car needs. Thank you!

wilmalk2

Sep 17, 2016

Andrew was a great sales person to work with! He offered me a variety of vehicles that fit my budget and the color I was looking for.

steyermari

Sep 16, 2016

Michael Dejesus made this the most pleasant car buying experience my husband and I have ever had. We will gladly recommend Fitzgerald to our friends and family.

princeasare69

Sep 11, 2016

This is my second purchase from Izetta and she is the best salesperson. She goes above and beyond for customer service. She explained everything in my vehicle. When, I have additional questions after the purchase, she takes time to answer them.

mpsparacino

Sep 10, 2016

Everything was satisfactory. Eric was very helpful and professional and the team was happy to answer any questions I had. I am very happy with the car.

osbon.steve

Sep 10, 2016

Great people great service this is were you need to go if you want a Hyundai great people great service can not say it enough

susiemontone

Sep 10, 2016

Bill was super friendly and patient with me. I appreciate him talking me through which car would best help me with my work commute. He provided a relaxing atmosphere for me to talk openly and freely about what I wanted and didn't want in a car.

wendyhensley45

Sep 9, 2016

Overall my experience here was good and the process was very pleasant. Also John Dutton was very helpful and professional so it was easy to find the car of my preference.

doc5seven

Sep 8, 2016

The sales person Jeffrey Mcllwain made buying a car a wonderful experience. He was very patient answering all my questions.I would recommend this salesperson to my friends and family.

n1tp

Sep 8, 2016

The staff and the facility itself (especially the show room) in Gaithersburg were excellent. We love our new 2016 Azera! We were assisted by Kenny Booth, Mark Law, and especially Erol Matui. They were excellent. We reside in southwest Florida but we purchased our Azera in Gaithersburg, Maryland, and we're very glad we did,

oconnellwdc

Sep 3, 2016

From the moment I was greeted at the door to the moment I left with the keys to my new Hyundai Elantra, I was impressed by Fitzgerald Hyundai's professional, friendly, no-pressure sales. Same as last time I purchased an Elantra at Fitgerald's I left very happy with a great car and a great price.

dmb.stylist386

Aug 27, 2016

Tony was honest, worked with me and found a way to get an even better car than i thought at an awesome price l, service with a smile!

s.hart62

Aug 27, 2016

I just purchased my 3rd vehicle in 4 years from Fitzgerald. All have been Sonata's and each experience has been world class and this was no exception. I would like to thank Izetta and Brian for their attention the day of purchase and Kenny Booth for providing a level of service that will continue to make me a customer for life. Overall a Great Experience!!!

dennycookjr

Aug 25, 2016

Very professional and knowledgeable about product, spent as much time as I felt I needed to make an educated decision. I would definitely recommend the dealership to others.

perucha94

Aug 24, 2016

John and Mark were super helpful and always were looking out for my best interest. Even after the sale John followed up with me to see how I liked the car and said of any questions did come up to give him a call.

mo.schuler

Aug 23, 2016

Jeffrey was amazing! He welcomed my family along with myself as soon as we walked into the facility. He was patient and courteous. I really appreciate all of his help and for checking in on how things have been going! It was a pleasure and I thank him very much!

donduff4

Aug 23, 2016

The Fitz team did an excellent job working with me on my new lease. Everyone was knowledgeable, professional and moved quickly. Izetta James was an excellent Sales person. I highly recommend her.

pmm20879

Aug 22, 2016

When we walked in the showroom we were nicely greeted by Drew H. and we felt very comfortable with his knowledge and that he would be looking out for our interests in the end. We felt more than comfortable with his recommendations and his experience. If you keep him, you keep us as loyal customers (since 2005)!

bukie4eva

Aug 16, 2016

I received a very warm and professional customer service from Izetta James. Will recommend Fitzgerald and Izetta to anyone any day. I was very satisfied with my purchase.

ash32191

Aug 14, 2016

Great service, very welcoming staff, weighed my options between two cars I was deciding on and got me exactly what I wanted for a great deal!!

bev.cray

Aug 12, 2016

I enjoyed my visit at Fitzgerald's car dealership. It was a pleasant experience. The location was great for me. Everyone was exceptional with their customer service. They were all very patient with me.

arsjns

Aug 12, 2016

The best dealership in this area with outstanding salesman as well as well kept clean dealership. They make you feel like family the experience was so great I brought my daughter back the next week and she purchased a car from Fitzgerald as well thanks a lot guys

jacquesmnj

Aug 11, 2016

Salesman very knowledgeable of the car very polite deathly recommend him to other friends of mine, good experience no problems . This is the fourth vehicle that I bought good experience every time

laura_matusek

Aug 11, 2016

Thank you, Izetta James, for helping me select the right car for my needs. I appreciate your patience while we went through the shopping process! Once we discussed our timeline, you were very respectful of that and I appreciate it!

marlene.scofield

Aug 5, 2016

If you are buying or leasing a car, strongly recommend you visit Fitztgerald's by the Lake Forest Mall in Gaithersburg...they were friendly and went above and beyond to make my search a pleasant experience.

piba4722

Aug 4, 2016

So far I am very satisfied with the 2017 Elantra. A big improvement compare to the older model it feels a larger and more expensive car.

debbiewilkes54

Aug 4, 2016

My salesman, Jacob, was very professional throughout the entire process. It took a couple months to find the exact Tucson I wanted, but he made it work for me and I'm very satisfied with my new car!

cyclingking

Aug 4, 2016

To me ...Shopping for and purchasing a car is a HUGE investment both mentally and financially. I was absolutely SO at ease with the entire process from the first test drive to the day i drove off in my new Tucson! Everyone i came in contact with made me feel as though i was family and was treated royally.

studdsw

Aug 4, 2016

i'm very pleased with my new purchase like i said earlier i own a Sonata and my step son still own's the 05 sonata the service department is what keeps me coming back they are the best keep up the great work

fedicaji

Jul 31, 2016

Good costumer services , nice experience buying a car , good deal , the sales representative was very nice friendly , good communication , they filled the expectations of us .

gapalmer88

Jul 29, 2016

Great place to make a big choice like car buying the whole staff was wonderful! Mr O Brien helped me put in perspective my long term needs for the car.

heikeyates

Jul 28, 2016

After spending all day shopping for a car, we went to Hyundai to drive the Veloster that I had seen other places. Thank you to Jeffrey for making this an easy and fun experience. Not only did I learn about the car and it's details, but he also drove the car I might purchase out of the show room for me to drive. THAT never happened to me before. Well done Jeffrey, you made the sale and I am a happy customer.

gleasonrowe

Jul 26, 2016

I appreciate the friendly and helpful service. Jason was great to work with and on top of things. I would definitely recommend to others who are looking for a new car.

hoofandclaw

Jul 25, 2016

I knew exactly what kind of Hyundai I wanted. Did all the research online, test drove the model at different dealerships but wanted to purchase the suv at Fitz since I have bought two high end models from the Fitz Toyota dealership in the past few years. Walked into dealership and asked for Richard, didn't need any assistance with car since I already am sold, just needed a good deal. He reluctantly sold me the car and the total time spent with him was 15 minutes. I ended up buying a high end SUV. He really didn't give me any service or guidance. What a deal for him! What about the customer?

mpmcveigh89

Jul 25, 2016

I live in Northeast PA about 3.5 hours from Fitzgerald. I recently purchased my 5th car from them. What more can I say to recommend them than that. There is no shortage of dealerships I my area but none of them come close to the price or level of customer service I receive from Fitzgerald.

jeff.blake12

Jul 23, 2016

Everyone in the process was very helpful and delivered just as promised. For my first car purchase, I was very pleased and still am to this day!

mmoore18

Jul 21, 2016

Sales person, Thitichon (Aye) Peesing, was very professional and did a great job! She kept us informed at every step. Also Robert Hess was a big help in processing our BoostUp.com down payment certificate.

princess.tifflei

Jul 17, 2016

Overall, it was a wonderful experience buying our first Hyundai from Lakeforest Fitzgerald Auto Mall. My family is very pleased with the purchase and we will definitely recommend it to our family and friends. The staff members were very professional and helpful. Thank you.

brian.gugerty

Jul 17, 2016

I was turned off by another Hyundai dealer in another part of MD, but my FITZGERALDS LAKEFOREST HYUNDAI was very good. I was in and out driving away in my new car in an afternoon. I felt they had my best interests in mind in all their dealings with me.

greeklyons

Jul 17, 2016

Thank you! The entire team was easy to work with and very efficient. Chris was thorough and Mark helped meet my budget for an affordable monthly payment. See you again in 3 years to repeat the process.

jocelyn.lowry75

Jul 16, 2016

Everything was perfect! Jacob is very knowledgeable and the entire process was smooth sailing. I'll be calling him for my next car! Thank you Fitzgerald!

kendraagrimmett3

Jul 13, 2016

I decided to come to this Fitz location based off a recommendation and I'm glad I followed through. I came into the dealership knowing exactly what car I wanted and what price range I wanted to stay in and my needs were met. John made the experience stress free and I appreciate all that he did for me and my family. I consider myself a picky person and John delivered the car I wanted with all the specifications I asked for. I will be back to purchase a SUV once I'm done with my 2016 Sonata. I absolutely LOVE my car. If you want professionalism along with a pleasant feel, this is the place to go.

jabswv

Jul 7, 2016

We weighed our options between a used car and a brand new Hyundai Elantra and it just didn't make sense to buy used when for just a few more dollars, you can get a brand new Elantra. This car is incredible. Great price, great gas mileage and it loaded with a lot of frills that would cost you a lot more from a different manufacturer. Back in 2013 we bought a new Sonata from the same salesperson we just bought a 2017. Our experience was great the first time and equally as good this time. Glad to be back!

jlpierson81

Jul 6, 2016

Everyone that we met during the car buying process were very professional and wanted to help us out. Good experience, nice people, professional, fair price, clean

es.2

Jun 30, 2016

We originally went to Fitz and we were greeted at the door by Mr. Harmeet who was very warm and welcoming and very knowledgeable concerning Toyota, one of the two vehicles we were interested in and after seeing it didn't work out for our needs, Mr. Harmeet walked us down to Hyundai to introduce us to Mr. Erol who was friendly and knowledgeable concerning our second car option. Highly recommend.

leonbusche

Jun 30, 2016

This was the seventh lease we have had with Fitzgerald since 2000 (2 Avalons, 2 Corollas, and now 3 Sonatas). We could not be happier with our experiences with his dealership. We will be back in three years! Kenny Booth has to be the most patient and helpful sales manager in the business. I hope he is well-paid; he should be! Drew Huon is a very personable salesperson, and he knew what out needs were and met them completely. They are a great team.

joshabridge

Jun 30, 2016

Great experience at the dealership. Caring, kind, and attentive. Worked with me to get me into the car I knew I wanted. Would absolutely recommend them.

tbmartinez14

Jun 26, 2016

It was an awesome experience and very helpful and gave you options to work with you . They were always asking you if you need anything.

audreyspring37

Jun 23, 2016

I was greatly satisfied with my experience with the dealership. All those that I had dealings with were most pleasant and courteous. Mr. Cummings also thanked me for my purchase and offered his services if I have any questions or problems.

dorander77

Jun 23, 2016

Brian service was exceptional from the time we arrived at the location until the time we left he stayed with us and made us feel welcomed. We were all satisfied with the service we received. Incredible

lvin424

Jun 23, 2016

My experience at Fitzgerald was good. Quick efficient service, friendly staff. The car was not cleaned as expected and there were cigarette ashes in the center console. The sales associate was quick to clean them off and extended an offer to have the car detailed at a later date.

kenrie

Jun 21, 2016

Was very pleased with my experience at Fitzgerald Lakeforest Hyundai. I am not someone who likes to negotiate and "haggle" on prices, but I do shop around. The service and hassle-free approach at Fitzgerald was very welcoming. At no point did I feel pressured to buy, and to "buy now or else". So I was happy with the process and would recommend without reservations.

sergeyondou

Jun 21, 2016

The overall experience was enjoyable. The personnel was friendly and professional. A little bit of over sale for additionnal services, but I was overall OK with that.

dpikovsky

Jun 19, 2016

The staff was both professional and easy to work with - this is our 3rd car purchased from this dealer. Always an easy experience to buy a new car.

lnpotts01

Jun 18, 2016

I was impressed with Jason, my salesperson; as well as his manager and the finance person. They made sure I was happy with my purchase.

cherryomal76

Jun 16, 2016

I didn't expect to be in the market for a car but I am pleased with my decision to purchase. We have purchased nine cars here and we have been treated with respect.

rwood12

Jun 16, 2016

Jeffrey McIlwain helped have an exceptional experience purchasing our car for the time since I started purchasing cars. Will recommend this dealership to friends and family as a trusted dealer.

stevechoi

Jun 12, 2016

Price compared with dealerships all over the DC area for the Veloster Gaithersburg Hyundai met the price I wanted to pay. They had one the exact model and color we were looking for. Did not spend alot of time negotiating the price.

gamittal

Jun 10, 2016

Jason Brown was the sales agent and he helped in selecting the car without any pressure. The test drive was good and Jason explained in details the various features of the car.

jberdiako74

Jun 10, 2016

My review of Fitzgerald is highly recommended to other people .in the future is in my plan to purchase my new vehicle at this dealer

akbeckerman

Jun 10, 2016

Our recent purchase of a new Hyundai Sonata went extremely well. We were very pleased with the professionalism of all of the staff, and really appreciated how straightforward it was to deal with the price and costs of the transaction. We also greatly appreciated that there was no high pressure sales tactics, and an acknowledgement when extra costs did not make sense in our case.

nikkirezvani

Jun 9, 2016

Overall, I am very pleased with the service presented at the FITZGERALDS LAKEFOREST HYUNDAI dealership. I am also very happy with the car I was able to purchase with the help of my sales consultant and the help of a few others. I was very happy with the great service my sales consultant, Jesus Henriquez provided to myself and my family. I would definitely recommend both him, and FITZGERALDS LAKEFOREST HYUNDAI to my friends and family. All in all, great experience, and I am very happy with my car.

sbeheler

Jun 9, 2016

I've now been involved in the purchase/lease of 7 Hyundai's from Lakeforest. I think the best thing about the experience is the complete lack of stress in the process. I only wish that I could say that about the other dealerships I've dealt with over the years!

rchichi

Jun 9, 2016

I had a great experience at lakeforest fitzmall. Upfront pricing with no hidden fees. I didn't have to waste a bunch of time haggling for a fair price. Mr Dutton was very professional and had some great suggestions when it came to helping us find a car that would fit our needs. I wish all of my previous car purchasing experiences had gone this smooth. We never felt pressured by Mr Dutton into buying a vehicle and truly felt that he wanted us to be satisfied whether we bought a car or not.

lgllyons

Jun 6, 2016

The showroom was clean and well staffed. The staff was pleasant and answered all of my questions. I was serviced quickly. I had salespeople engage with my child who was with me from the first visit to the last. I am very happy with the car that I purchased. I am a repeat buyer of Fitzgerald from fourteen years ago.

boonookee

Jun 4, 2016

My whole experience at Fitzgerald was relaxed with no high pressure sales pitches. Jeffrey was excellent explaining every detail of the car I was interested in along with pricing and collecting my background information. When signing the contract Mark explained every detail about the financing and warranty coverage. I could not have had a better car buying experience.

rasllc

May 31, 2016

Called on the phone to purchase a car advertised on line. Spoke to the general manager and asked him if I came in at 830 pm to test drive and purchase a car would I be able to get out quickly. He said yes and that he'd have the car ready up front for me to test drive and that he'd have John Dutton help me out when I arrived. I had my trade in appraised and was out the door with my new car at about 930pm.

mrowe1961

May 26, 2016

It is always great to work with Drew and Robert... we feel well taken care of! We also enjoy the "no haggle" pricing that saves us valuable time and stress when it comes to leasing a new car. Thumbs up... five stars!

raklein1944

May 25, 2016

We purchased a 2016 Genesis. The car is a pleasure to drive but it has so many features that there is a learning curve. We dealt with Steve Kwon whom I would strongly recommend to anyone looking for a car. He was always professional and easy to deal with. He went out of the way to personally pick up the color and model we wanted from another Fitzgerald location since the car we wanted was not at Gaithersburg.

shondacarter

May 19, 2016

I had a great experience everyone was so helpful and My sales person was great .He made sure I was able to purshase a car and made sure I Got the best that I could get , and was very patient and didn't pressure me .

megancgerman

May 19, 2016

Jeffery was very helpful with helping me to pick my new car. I fell in love with the 2017 elantra but due to my financial situation it was a little out of my price range. Jeffery helped me find a 2016 that was more in my price range and after working with me for 2 days I went back and decided on the 2017 :) Sophia was amazing in assisting me with all paperwork that needed to be done to make the car mine. She gave me examples and was extremely comforting considering this was my first large purchase on my own (not to mention a little over budget, but totally worth it)

stephthom4

May 19, 2016

Whenever it's time to upgrade, "I'll be back"! I will send all referrals to the Fitzgerald Staff. I've had many compliments on my Santa Fe Sport, and trust me I've told them where to go. However, I've encouraged the referral to speak with any of the staff available and they will take GREAT care of them!

patricia3272

May 12, 2016

I've been buying cars for a few years now and never have I had such a wonderful experience as I did when purchasing my Hyundai Elantra from Fitzgerald Gaithersburg Hyundai

aberoz2

May 9, 2016

Very friendly and would recommend your company and Erul as the person to see. He listened to what I wanted to do and went to the right person to answer my questions about returning my leased vehicle. No Stress

sbharkness83

May 5, 2016

Jake and Mark were excellent to work with. I would recommend them to anyone. They were attentive and very patient. Communication was fantastic and I love my new car.

spedkenny

May 3, 2016

My wife and I received great service from the staff. We were able to purchase and finance the car of our choice in a short period of time. The warranty and extended warranty were fully explained to us at the time of sale. We are extremely pleased with the car and the service we received in its purchase.

equint14

May 1, 2016

I felt very satisfied with my the first car purchase. The service was excellent and the salesperson was very knowledgeable of cars and it features.

mesimon

Apr 30, 2016

Drew Huon was honest and direct in dealing with us. We needed a car quickly and wanted a specific Sonata Hybrid Plug-in that was not in their inventory. Drew went the same day to another dealership to get the car we wanted. We're happy with the car (averaging 87 mpg!) and with Fitzgerald. Appreciated Robert Hess (manager) taking the time and working with us to make it a very attractive deal also.

jermal.aj

Apr 28, 2016

My time spent at Hyundai was time well spent. The customer service was excellent. The cars was high quality. I drove off the lot a Satisfied Customer.

rupert.leray

Apr 27, 2016

I have bought several cars (this being my fourth one) from this dealer and I am completely satisfied with everyone associated with Fitzgerald Moters. Hooha to the team. (hooha is Military for "attaboy")

amydelia

Apr 24, 2016

Jesus was very easy to work with, informative and attentive. He was a pleasure to do business with. It made the experience of trading in my Venza lease to Hyundai very easy.

treeisgone

Apr 21, 2016

GREAT!!!!!! Very respectful sales staff. Spencer was great and smelled great! Asked if I wanted water when I coughed--liked that. great price for my trade-in and my new Sonata. There are still multimedia things that I don't understand and was not able to get help with.

cristy.ruiz2720

Apr 20, 2016

My experience at Fitzgerald has always been excellent. Bill has been an excellent salesperson that I would recommend to anyone. He takes the time to explain everything thoroughly.

chatwidow2009

Apr 20, 2016

"This is the 8th Hyundai we have purchased from Fitzgerald. It's a ""no hassle"" easy process which we love. This dealership is highly recommended. We've had our family shop there also and have had an equally positive experience so that they returned again."

kbendle4

Apr 20, 2016

As a first time buyer, and also someone with little/no credit, I was able to apply for a loan and leave with a brand new car after 2 days of coming in. The sales representatives were more than helpful, each of them going out of their way to help me. I will definitely be recommending this dealership to anyone I know in search of a vehicle.

lisa.barksdale

Apr 15, 2016

John was great to work with. Only issue was waiting too long when needed to do financial and insurance steps. Lunch was delivered and when John went to clean up the car the financial people took over an hour to go over papers

hjhanson

Apr 14, 2016

Fitzgerald Subaru/Hyundai Gaithersburg offers the best new car buying experience. My credit score had been shredded by divorce and I had no idea that they would be able to put me behind the wheel of my 2016 Elantra. I enjoy the car and instead of waiting for my older car, in need of repair, to fail...I can now confidently commute to work and impress. Thank you Fitzgerald.

HEX_23

Apr 13, 2016

This is my second new car purchase from them in 9 months. I even recommended them to my brother who bought his car from them as well. Nice staff and great showroom.

karencitagomez12

Apr 12, 2016

Im so happy with my car thank u jesus henriquez for everything i have the best car ever :) thank you for all ur help and you guys are the best dealer ever.

m.a.hahn

Apr 12, 2016

We purchased a 2017 Hyundai Santa Fe Limited from this dealership in late March 2016. We completed price negotiations through email/over the phone and the paperwork at the dealership reflected the agreed-to pricing as expected. Our salesperson - Tony O'Brien - was friendly and helpful. He made sure the vehicle was handed over to us in perfect condition. I would recommend this dealership to anyone in the general area.

changhlee09

Apr 10, 2016

This sale person was great he described everything we need to know, he was very friendly and nice. I will recommend this place to my friends and family.

gabmar

Apr 8, 2016

My Husband and I have bought or leased 6 Hyundais from Fitzmall in Gaithersburg,Md.Before we started buying cars from there we never knew how much fun getting a new car can be.They go out of their way to make sure you are 100% satisfied when you leave.I send other people there and they all thanked me because it is just a great place to buy a car.Everything about your new car is explained to you until it is clear and you feel like you really know your car......Love that place.

kurylynn

Apr 8, 2016

Ivette James was very professional and friendly. I appreciated her honesty in explaining the car and the buying process. She called me a few days after the purchase to make sure all is well.

gail18212

Apr 2, 2016

I did not feel pressured which was very important to me. Took time to clearly explain the features of the vehicle. Made car shopping less stressful

ertseniantaz

Mar 31, 2016

My review of everything is this dealer is very good they help you in every way they can to sure that you are happy with what you get I love my new car this is the second car I got from this dealer and I was happy with the last car I got to

dbdmt

Mar 31, 2016

This was my 4th Hyundai purchase at Fitzgerald Hyundai. Fitzgerald is the most professional, honest, pleasant and straight-forward dealership I have ever known. They have always impressed me with trying to do things right for the me (the customer). Very rare to find this quality of customer service these days.Another Hyundai dealer is only 5 miles from my house but that dealer is horrible. Traveling 68 miles to Fitzgerald Hyundai is a worthwhile excursion.

misz_sf

Mar 31, 2016

I had a wonderful experience purchasing my first car. I loved the people that helped me. They made it worthwhile. I would definitely recommend all of my friends and family to this dealership.

philslatkin

Mar 25, 2016

I already wrote a review on the previous page. I expect management to call me regarding the crap that I bought. At the very least I want to return the car and get my money back or be given a different elantra that is not a piece of crap like the one I bought

louisd0

Mar 23, 2016

Had a great experience working with the team at Fitzgerald's. Erol was great, no pressure, happy to consider all of my requests. Although there are at least 3 Hyundai dealerships closer to my home I chose to work with Fitzgerald's because the staff there was so great.

dgipson05

Mar 17, 2016

The car experience was pretty seamless, salesman was knowledgeable and didn't pressure me at all. I like the fact that the price of the vehicle was clear with no hidden fees.

youngc7169

Mar 17, 2016

Great service, friendly attentive personnel, i was very satisfied.This is the 3rd car I have purchased from Fitzgerald Lake Forest. My sales rep Aye Peesing was new, but very eager to help, the other staff members were very supportive.

lauraelvis

Mar 14, 2016

John Dutton was very friendly and helpful. He followed up in a friendly way. Not too aggressive. I traded in my sonata for a new 2016 sonata.

krististely

Mar 14, 2016

Whole experience from beginning to end was excellent. An all around great experience and everyone was so helpful, friendly and professional . I would definitely recommend to everyone

hhcoleman

Mar 11, 2016

Fitzgeralds is a great dealership! Very friendly and professional sales and finance team! I appreciated the fact that I was allowed to test drive the vehicle without a sales person present. This made it possible to feel at ease to listen to the sound system at the level I wanted to and to drive the car with no pressure.

reeldove

Mar 11, 2016

We've been buying from this dealership for over 30 year. The sales people are knowledgeable and the entire process works well for us. Every time we have purchased a car from Fitzgerald we come away feeling satisfied and loving our new vehicle. They run a superior dealership.

gridgie

Mar 11, 2016

From start to finish, i had a very excellent experience buying my first hyundai at Fitz Mall. I was not rush or force into buying and the sales staff were not cut throat. Meaning the person i spoke on the phone was given first preference to continue the process when i arrived and only when the salesperson was sure that he wasn't around showed me the vehicle. The interest rate that i was getting from my bank was easily match, no hassle. I would recommend shopping at Fitz Mall.

ostopoff52

Mar 4, 2016

Michael DeJesus was awesome help and so was Sopia. Didn't take much time up was a very great experience buying my first brand new car. I would recommend to everyone going to this dealership

jah132

Feb 29, 2016

On my first visit with my new preowned Sonata, they did normal service and checked for a slow leak in one of the tires. They could not find the leak and I discovered a few days later that they left the tire they were testing way overinflated. On my 2nd visit, they did some extensive break work and I had checked the box to give me the old parts but that wasn't done and I didn't realize it until later. My confidence in these guys is low. Going to try another dealer for my next service.

BBRYANT7124

Feb 25, 2016

This was my first time shopping for a car and you always hear how difficult and annoying car shopping can be, but my experience here was amazing! Steve and Robert were a pleasure to work with and were extremely accommodating. Whenever I decide to get another vehicle, I will definitely come back here!

K.GREEN08

Feb 15, 2016

I was very pleased with my Hyundai Sonata purchase with Fitzgerald. I will definitely recommend Fitzgerlad Lakeforest to a friend for their future automobile purchases.

CKBANSA

Feb 8, 2016

My salesperson Mark Law was simply awesome! He was very professional and took the time to make sure I got into a car.even as my circumstances seemed insurmountable.

HOGANKMAURA

Feb 3, 2016

Very satisfied with my experience. Happy to return here to buy another car from Michael any time I may need a new vehicle. Michael got me exactly the car I was looking for.

W0313

Jan 25, 2016

excellent experience. This is my 5th car bought from Fitzgeralds auto mall over the years. Very courteous, no complaints, easy to talk to. Management was nice.

STEPHNLEE

Jan 17, 2016

Love my car 2016 Hyundai Santa Fe Sport. Good service. The only annoying part was having a person trying to sell me unnecessary add-ons when I was hungry and wanted to get on with the sale so I could go home. Why would you tell someone their car was made in such a way that the bottom would deteriorate unless they bought an add-on?

DRBMIKE111

Jan 9, 2016

Excellent service. The staff was very knowledgeable and professional. They assisted me in finding a vehicle that adhered to my needs and assisted through financing all the way to driving the car off the lot.

GDN2

Jan 8, 2016

I am buying a new car once in a 5 years or so, and this is a very big ticket item, so I do not mind to go out of my way to get a right car for a right price and not just settle for whatever my local dealerships have to offer. Enter the Fitzmall:- good website, with all the specifications, options and prices clearly presented.- sales people who immediately respond to requests/questions with intelligent answers, and not just "when will you be able to come to see our great cars with great prices" like most other dealerships.- prices and selection are unbeatable- good professional service when I finally chose a car and came to finalize the deal. No hassle, all the technical and financial info / options are presented in clear way, if you do not like something - just say "no", no pressure.My special thanks to Michael DeJesus who went the extra mile - literally, and quite a few - who patiently worked with me answering all my countless emails, picked me at the airport when I flew in to take the car, and helped to run the paperwork as fast as possible.

SYWEICH

Jan 7, 2016

Andrew did a great job of getting me a car that fit my needs, under my price limit, with all the extras I wanted on the day I came in. Good follow-up afterwards

KENDRA.REDDIX

Jan 6, 2016

Amazing experience will definitely come back. Thank you all so much. Was helped as soon as I walked in the show room. Was very pleased

BIRDIES18

Dec 31, 2015

the entire experience was excellent. everyone was very professional and easy to deal with. I would recommend this dealer and this salesman very highly. Thank you.

ALIVURAL35

Dec 28, 2015

Jesus and Drew were friendly and helped me a lot about the car. The service they provided was excellent. We took test drive with Jesus Drew helped during the selling of the car. He went over many details and he was good during the whole process.

JTAZWELL

Dec 28, 2015

Friendly and efficient staff. Explained everything thoroughly.Pricing was straight to the point and no haggling. Even offered a small discount for the price of the car.

DMITRY.KUZMINOV

Dec 23, 2015

Proposed the best price. Kept the promise (to compare with Ideal Hyundai who proposed cheap price but didn't keep the word).Did everything to find a car I needed. No cheating.Ali Shirazi from Fitzerald Toyota did his best for me to make a decision (even realizing that I purchase another make): special thanks for him.

SEROLLINS

Dec 22, 2015

Overall a very good experience. Was very satisfied with all Fitzgerald employees that I came in contact with and would definetly recommend Fitzgerald to friends.

EHFAAFZV

Dec 22, 2015

Excellent on everything. Especially the price. Definitely satisfied.Mr. Hui Xiong is the best salesperson I met during my car searching (I went through Toyota, Honda, Ford, Mazda etc.).I dont live in the dealership area so I probably will not have regular maintenance at this dealership. But I will recommend it (especially Mr. Xiong) to my friends. And I will first consider this dealership for my next purchase!Good job well done!

JVA1214

Dec 21, 2015

Thank you guys for helping me! Great experience and one heck of a nice crew! Did everything I asked and help me so much! I look forward to working with them in the future.

SHERENELINDSAY

Dec 15, 2015

Lakeforest Fitzgerald Hyundai made my first car buying experience a wonderful one. They were professional, not pushy, the salesperson new their products being sold. Allowed us time to decide on the vehichles. Showed us a variety of choices. The original advertised vehicle was sold that day but we were offered 10 more at the same price :). I would definitely recommend Lakeforest Fitzgerald Hyundai to others.

JAYMEDANIELL

Dec 15, 2015

The car (Hyundai Elantra Limited Edition) is just what I wanted, and we were impressed with the management, customer service and attention to details. The follow through on the title and registration was much appreciated.

KAMILAGUR

Dec 11, 2015

Our experience was a great one, and once we set our expectations the Fitzgerald team did not cross any of our boundaries- which is something we greatly appreciate. I strongly recommend doing general research on the internet on how to purchase new/used vehicle prior to going to ANY dealership in order to avoid the pitfalls of first time buying.

KBOSWELL118

Dec 11, 2015

I will be a lifetime Customer! Best experience I have ever had purchasing a vehicle. Kevin and Izetta took wonderful care of me. Mark worked his magic for me!

APHRO8001

Dec 10, 2015

Really enjoyed working with Michael. He was very friendly, courteous, and no gimmicks. He made an offer over email, invited us in to see the car and made the whole leasing process a breeze. I was also very impressed with the dealership and staff.

DUMUC9

Nov 17, 2015

I was looking for a Sante Fe sport. At first we asked for black car with option we want, but we changed our mind and asked for another color. Hui looked through the inventory and present us the car we want and we finally bought it.He is very professional and pleasant to deal with.

RAFAELAS2015

Nov 17, 2015

I had a great experience with the dealership and will return for my next car. The have a great loaner car and oil change program.

DOMIPAUL

Nov 12, 2015

This was my first experience buying a new car. I wasn't sure which car I wanted - A Tucson, A Santa Fe or a Forester. So I test drove all of them. The salesperson Drew Huon explained each car to me as I test drove them. He was legitimately knowledgeable about the cars and I actually learned a lot. I wasn't ready to buy that day, and he in no way pressured me. After I left Fitzgerald I went to drive a Jeep Cherokee and the salesmen told me absolutely nothing about the car as I drove it. I couldn't believe what a big difference in customer service and salesmanship. After deciding on the Santa Fe, I returned to Fitzgerald to talk turkey. I went in well-armed with information and knew which price I wanted to pay. I was willing to walk out if I didn't get that price. And guess what? They beat that price!! Drew and the manager Kevin were great to work with. I was treated with respect and I wasn't expecting that after hearing so many bad stories about car dealerships. Drew even stayed late, until all of my paperwork was completed, to get in the car with me and connect my bluetooth and make sure I understood how to use everything. I don't normally write reviews but my experience was so superior I just had to in this case. I cannot recommend the team at Fitzgerald Hyundai enough. Especially if you are a first time buyer and/or a female. I won't go anywhere else!

EWS60EWS

Nov 11, 2015

Satisified with deal and sales person was very nice and very helpful with the sale also it never fails that after the sale your sales people do not last long talking about the ones I deal with

VICTORPANAGOS

Nov 10, 2015

Jeffrey McIlwain was phenomenal. He was extremely helpful and very kind. He was also very enjoyable and fun to talk to during the wait. Great service!

HAWAII1224

Nov 7, 2015

The service department has scheduled my car when I wanted and even took the car on a Saturday when I thought I had a problem. They are always courteous and informative. The sales manager, salesman, and finance manager were extremely helpful in finding a car for me.

TOMMY.43

Nov 5, 2015

One of the best dealerships I have been associated with since I started buying and leasing cars several decades ago. I am happy with both the sales and maintenance departments. The staffs from both departments know my name and have not forgotten my name after several years.

DRITTLE

Oct 27, 2015

Jason was kind and helpful. He helped me get the exact car I wanted. I would buy from him again. Thank you very much for everything.

STEINBRAKERS

Oct 27, 2015

Jason was a great salesperson, he listened to what we were looking for, provided us with attention, and was very helpful. Kevin was great too, working with our trade, giving us the best finance options and assisting us with a minor scratch that we will bring back to get fixed at no cost. We had a great car buying experience.

SHNNY3

Oct 25, 2015

Andrew was very easy to work with and very patient. He did not pressure you during the selection process and was able to quickly answer questions.

MILYOWASI

Oct 25, 2015

Great experience! Left the dealership extremely satisfied!The salesman was extremely helpful and the staff was very friendly and professional. I would totally recommend this dealership to family, friends...

HOWTONCF

Oct 24, 2015

Twice returning customer based on previous excellent experience. Very professional sales and service staff. Rapid follow-up to initial inquiries. All questions addressed and answers thoroughly explained.

JANETDORGAN

Oct 21, 2015

I went to Fitzgerald Hyundai to test drive the Sonata, and found it was exactly what I wanted and needed. It had been a long time since I last purchased a new car (I kept my last car 10+ years)and expected to spend a long day at the dealership once I chose to buy. I was so pleasantly surprised at how easy the process seemed and how quickly it went. The sales staff were all very friendly and professional and they were a big part in how well it all went. I will definitely recommend them to my friends and family.

SAMERBINNASHAT

Oct 18, 2015

I requested a color combination. Was not available at the dealership but was found at another dealership. No problem. The car was exchanged to satisfy my choice. Thanks.

DEECOSGROVE

Oct 12, 2015

Went to several other Hyundai dealers in the area and they acted as if they did not want our business. Fitzgerald's was anxious to meet our every need.

TDRACIN

Oct 12, 2015

This is my third vehicle purchase from Fitzgerald Automotive in Gaithersburg, MD. As been my experience with my prior purchases, the buying process was straight forward and without issue. I knew the price they offered and it beat any other local prices without the need to haggle. Upon purchase, I also got the Fitzgerald Lifetime Purchase Protection which essentially makes all of my oil changes free. It also includes a loaner car whenever I need one regardless of reason for dropping my car off. Not to mention other benefits that come with the package.

DANIELLEPF98

Oct 10, 2015

This was a great first-time car buying experience. You all made it very easy and fun. I felt very comfortable, and would recommend this dealership to anyone! :-)

BETHANYCAUSEY

Oct 8, 2015

Paul was my salesperson and very nice but I could barley understand a word he said the whole time I was there. Buying a car is reread stressful, he made it frustrating.

MALLORY.BUTZ

Oct 7, 2015

After a very stressful car accident and dealing with insurance, Erol made buying my new car the easiest and least stressful experience. I was worried about feeling pressured or rushed into a decision but he presented me with all my options and answered all my questions.

AHAYMD

Oct 6, 2015

great service, fantastic, great service great customer service, great quality of work, great friendliness, great price, great overall experience, i would recommend this dealership to others.

READ79

Oct 5, 2015

This was a great first time buying expectancy. I didn't feel hasseled and there was no haggeling so I felt comefortable and confident in my purchase. I felt like the people that I worked with had my best interest at hand ( certainly not the tipical dealership experience )

NO_FEAR_FIRE

Oct 1, 2015

I was in accident and my stress was great I was disappointed my values were not listened to or heard. The finance was just right rude to me, We had to leave for personal reasons and came back left a deposit. nothing was done on our return I had emails I was asked why did come back and the tag team paint spare tire under coating, it was over whelming and very stressful I asked to change cars because I need a reliable car I did not get my request and I was stressed and just wanted to go home. I was there 10 years ago I can tell you I will never come back.

APRILMACKULIN

Oct 1, 2015

My experience was excellent! The staff are very courteous and professional. They made my car buying experience very comfortable and easy. I would highly recommend them!

ASEHGAL1986

Sep 27, 2015

Amazing people great staff. They help me a lot. I asked lot of questions which they deal with very patiently I was lucky to find this place and get the right car. Thanks a lot

OSCAR.18GARCIA

Sep 22, 2015

the service was great and I am very satisfied with the car I ended up with and the price that I'm paying. Would defiantly recommend to a friend or family

JMARTINEZ093

Sep 21, 2015

I am very satisfied with my car! Tony o Brian was very helpful and understanding with my needs. Thank you again for your great service!

SLMCKAY11

Sep 21, 2015

The employees were very patient and willing to work with me even though I was very indecisive. They helped research and test drive several cars and once narrowing it down, helped me realize that a new car was a smarter option than buying used for my current situation.

GBK1957

Sep 13, 2015

We have bought all 4 of our sonatas at Fitzgerald's Lakeforest Hyundai. Very pleased! The staff is very friendly and attentive and we have always received good service!

IANMUD

Sep 12, 2015

It is a busy dealership, but I really like it, I like hyundai, I think it is taking the automobile world over other automobile brands.

IDIEF

Sep 10, 2015

Maybe the best new car buying experience I have ever had. Everyone I interfaced with was knowledgeable and professional. I would recommendthem on your short list for car dealerships

RAMZW

Sep 10, 2015

Great People, Excellent Car at a great price. Highly recommend Izetta James. The entire process was timely and smooth. I had not purchased a new car in about 10 years and this process was much smoother and speedier than the last. Thanks Fitz Team.

LORILEI.WILLIAMS

Sep 9, 2015

Overall amazing experience but a bit too delayed when waiting for business manager to complete financing paperwork. Didn't have anything to do with Drew, I think it was a staffing issue. Drew was great.

LADAN.MOGHADAM

Sep 6, 2015

the experience was time consuming but fine overall. This was the second time that I leased a car from this dealership. I am not happy about the return cost at the end

BRAD196

Sep 1, 2015

These three Were very patient and understanding with me for three week while I was making a decision on the car that I wanted, and they answered all of my question during that time. great people, it's hard to find service like that anymore.

TONEBLAIS

Aug 24, 2015

Straight to the point, found what I wanted(in PA). No haggles, no bologna. Paul(Hui?) was easy to work with, Lot is a little cramped though.

FREDPEN

Aug 22, 2015

With just a few minor problems which were quickly corrected, I was very pleased with the service offered by the staff. I would like to see the paperwork process be quicker, but I'm sure this procedure happens with all/most dealerships. I have dealt with this dealership for many years and am quite comfortable with their services and sales staff personnel.

PATRICK.K.MORROW

Aug 21, 2015

This is my second experience with Fitzgerald Auto Mall. The first with purchasing a SUV for my daughter and when I needed a vehicle I thought Fitzgerald first! The showroom is clean, large and functional. The car lot is large with many different types of vehicles to choose from and if not there, the sales people work hard to locate one in the short term. The staff was friendly and professional without any hint of pressure to seal the deal. The whole deal was directed by the me (the buyer) and it meant a lot for me to exercise control over a major purchase.

IDIYATU

Aug 20, 2015

works with you and helps you choose eats best for you. I also enjoyed the goodies. A respectful and consider ate sales person is a good sales person

TINA.GATLIN20

Aug 18, 2015

I handled the negotiation strictly through email with Izetta James. Izetta was professional, articulate and very responsive, and in the end, offered the best price. The closing process went very smoothly, and the many staff members involved were very courteous and professional, making the overall experience not only painless but actually enjoyable.

M.HALPERN44

Aug 6, 2015

Great Dealership, Great Experience, and will send all family and friends to Fitzgerald Hyundai in Gaithersburg! Have purchased vehicles from Fitzgerald Automall for 10 plus year easy no haggle price is easy and fast car purchase!

MELIHA.HALPERN

Aug 4, 2015

The crew at Fitzgeralds Lakeforest Hyundai were able to address our concerns in a quick and efficient manner. We would recommend anyone looking for a car to start and end their search there. They were able to locate the car we wanted in a few hours and kept us in the loop about the delivery schedule.

MBARUCCHERI

Jul 31, 2015

Friendly and knowledgeable staff take their time helping you pick the vehicle that suits your needs without breaking your budget. No haggling and no pressure!

ZZ_10

Jul 28, 2015

The salesperson is very professional. He went to great length to help us find a car with a good value. We are happy with the purchase experience.

JACKBRYANT

Jul 28, 2015

We found the staff to be very helpful and courteous. Someone was always there to guide us though the process of shopping for and buying our car. However, I can't believe we were required to write a minimum of 25 words in our review.

MASTERPACK

Jul 25, 2015

Not a pressure sell. Erol was very knowledgeable about the vehicles we purchased. Kevin made the deals working closely with us as we negotiated two car deals over a two week period. Erol and Kevin were friendly and easy to work with and we look forward to working with them in the future. Minor point: We are still learning Blue Link as it is not as easy to use as On-Star, but the car experience and drive met our requirements.

GABRIELLECOHEN12

Jul 23, 2015

All of the staff I encountered were very friendly and helpful. They did all they could to ensure my family and I were happy with my purchase.

KLW21889

Jul 22, 2015

I recommend Tony O'Brien and Kevin Engle and Mark Law if you are shopping at LakeForest Hyundai . I love my new 2015 Hyundai Sonata !

KYUHWAN

Jul 21, 2015

I lease Sonata sport for 3 years and the price was unbeatable compare to othersIt is best deal I ever had. This car is great looking and good value car.Thank you!

MICHAELEPACK

Jul 21, 2015

I was very satisfied with the experience that the Fitzgerald Auto Team provided. They were very professional and went above and beyond the work that their jobs called for to ensure that they had a happy customer.

MARK.VIOLA

Jul 20, 2015

This was our 4th Hyundai Sonata bought from Fitzgerald Hyundai in Gaithersburg. We're definitely satisfied customers. The total experience from being able to look online with prices and features to actually finding the right vehicle at the dealership was exactly what we like about Fitzgerald.

HEX_23

Jul 17, 2015

All of the staff that assisted me in the purchase of my Sonata Hybrid where very knowledgeable and helpful. I enjoyed my buying experience. I will recommend them to my friends and family.

63SS0

Jul 17, 2015

Great experience and Erol was professional. He made the buying experience easy and explained all car systems. Always an enjoyable process when purchasing a car from Fitzmall.

JJARCZYN

Jul 16, 2015

The staff was wonderful! They did a wonderful job helping us find the perfect car! We are very happy with the service we received and would recommend Fitzgeralds to everyone!

JAMESDTHANH

Jul 14, 2015

Overall very good service.Friendly and knowledgeable personel.Fair pricing policies along with very little pressure. Good inventory to give customers multiple options. Clean and neat showroom.

DGIRAUD02

Jul 13, 2015

I had a great time at Hyundai. Paul was great and I would recommend this salesperson to all my friends. He sold me a 2015 Hyundai Tucson and love it.

UNHEHOK

Jul 9, 2015

This being my first car purchase ever, Richard Han walked me through the entire process with a lot of patience and kindness. He helped me find the auto loan for this purchase.

SETH419

Jul 8, 2015

I used to hate buying cars. Then I met Dave Merritt at this dealership and the experience was unique. I actually enjoyed it. I received good information about the car and a great test drive. The entire time together never pressured me and even suggested that some of the cars would not fit my needs. Finally a car buying experience I don't have to dread.I will be back soon for a car for my son.

T.AKINYINKA

Jul 8, 2015

Sophia meticulously walked me through every step of the purchase process. I've been to a number of dealerships around and my experience at Fitzgeralds Lakeforest Hyundai was the best. Sophia made it super easy and straight forward. Would definitely recommend.

AlanC

Jul 7, 2015

Qualifier: We did our first business with Fitzgerald in maybe 2001 or 2002. The Santa Fe I mention below just turned over 100,000 miles and runs like a sewing machine thanks, in part I'm sure, to regular routine service by Fitzgerald. I just found out about this site and can't neglect mentioning their excellent service.We've done business with Fitzgerald's Lakeforest dealership two times, and while I hope not to see them for anything but service for a long, long time, we'll be back the next time we need to buy either new or used.Our second visit to them was for a new vehicle after my wife had paid enough minivan dues to escape to something more fun to drive. She had her eye on a friend's Subaru, so we went to Fitzgerald because they sell Subaru's and because of an unbelievable earlier experience with their honesty. Natalie suggested that we take a look at a Hyundai Santa Fe in addition to the Subaru. We stopped at the Santa Fe and never made it to test drive the Subaru. I wasn't excited about buying a new car (and certainly not a Hyundai). Dave Ramsey would kill us and I hate turning loose of new-car money. I was impressed with how tightly constructed and rattle-free it was, my wife liked it a lot and the price was considerably below a comparable Subaru. Online Santa Fe reviews are really positive, so we decided to roll the dice. The dealership people were a pleasure to work with on this. Bill even took over for Natalie when she had a family emergency and we never missed a beat. Service is likewise exceptional; prompt, fair and with a really nice loyalty program. They also have a quiet customer lounge away from the TV room!I mentioned this being our second purchase from Fitzgerald. Our first was for a used van; the price was right for the vehicle in as good a condition as this one was and it was way easier to deal with a car seat in the van vs. our Jeep Cherokee. We had shaken on the deal and were in the finance office - usually the worst place on earth to find oneself. One of the salesmen came in and told the finance guy that the van had already been placed into the newspaper ad for the weekend's run, but for a thousand less than was on the sticker - and to take the thousand off of the price. That completely floored us; they didn't have to do that and we would have never been the wiser. That one act prompted us to look for the new vehicle there and we couldn't have been happier with the experience. I tell this story whenever I can because it's so indicative of their level of service and because this attitude is so very rare today. Five stars all the way.

EWFLORES11

Jul 7, 2015

excellent In every way very nice people well organized and always with a smile, that's something that I really appreciate when it comes to customers satisfaction..

CHRISJ909

Jul 7, 2015

The dealer experience is the window into the maker. This dealership was very professional and we felt no pressure to buy a vehicle greater than what we needed. That is a great way to do business!

NCRIS40

Jul 7, 2015

It was a very pleasant experience. Staff are very helpful and catered to our needs. We plan to return for future purchases of our vehicles.Thank you.

LEVYHARLEE

Jul 2, 2015

I was a devoted Acura customer & then tried a Hyundai initially for our au pair & then for myself & love their cars. And the sales folks at Fitzgerald are great to work with. They are up front w/everything. I have worked twice now with Maria Fittro & she is the most genuine car sales-person you will ever meet. Will not try to oversell you. Highly recommend this dealership!

MDELGADO195

Jul 2, 2015

excellent service, David was an extraordinary person and very helpful. He really gave me the best option according to my needs and my possibilities. So friendly

SKANARAS

Jun 30, 2015

Great salesperson, excellent purchasing experience. No pressure and very knowledgeable. We will definitely come to Fitzgerald first for our next vehicle and definitely recommend Chris to friends.

OKUATAI

Jun 25, 2015

I rate the staff and the organization excellent. Thank you for a great effort!great work,great people,great product, great service.I look forward to doing business with you in the future.

LOUIEAPPLE

Jun 17, 2015

bad taste in dealing with these folks and not likely to recommend or use again for new lease or purchase. They should be ashamed to have ruined such a previously great reputation

DEBORAHCRAVEN

Jun 17, 2015

Overall had a very good experience from the beginning of the process to 6 hours later with a new car .I would recommend Jesus Henriquezto anyone that was interested in making a car purchase. He was very professional and receptive to the needs of my family . i'm a single mother with two sons and needed a reliable car. I never felt taken advantage offend conducted my own research as well. I asked him a few questions he made a few suggestions and I am now very proud owner of a Hyundai !Thank you!

WALMERBASEMBE

Jun 16, 2015

Thoughtful and knowledgeable staff helped me select a car for my needs and budget. I will return when we are ready to purchase another vehicle.

LINDSL15

Jun 16, 2015

Great service, awesome car! This was my first car buying experience and it was painless and dealt with professionally and with care. You will be satisfied!

EEC1986

Jun 9, 2015

Fitzgerald Automotive always is professional, courteous, and wonderful to work with. This was my second car through them. My son has also bought two. I will never go anywhere else!

JBALINAS

Jun 9, 2015

Bad and arrogant manager. Misleading information given to customers . Where is the customer is always right approach of business dealing? We paid cash and trade (over $25,000.00) for the new car but did not get the right car and was not allowed to get the one we want.

KEMCARTHUR

Jun 8, 2015

I was thoroughly pleased with Fitzgeralds Lakeforest Hyundai. I bought my last car (1997 Camry from Lakeforest Fitzgerald Toyota). I went back because I had such a good experience before. This experience was even easier. Having online inventory to look at ahead of time really makes the car buying process so much easier.I would highly recommend dealing with them. My salesman Andrew Huon was great.

JENNDAVIS1177

Jun 5, 2015

Excellent service ease of business the sales people were knowledgeable friendly and respectful l. I have brought both of my cars here and I get them serviced here. I will come back and refer

Thevic

May 30, 2015

He was very patient with us, answered all our questions, I now have a car I love. Eveyone should ask for him he was amazing!

MIDI2804

May 28, 2015

My experience was very good, i like how they take carr Of mu needs, every one was very nice with me during the whole process.

TOM.SAIRA

May 27, 2015

Looked at cars and fell in love with the Hyundai Elantra. They gave me a good deal and went through with it. The sales team is amazing and friendly. I had issues with the service center. I left my car at the dealership overnight to get it detailed in the morning for undercoating. I called twice to confirm my appointment in the early morning to get it done. I later found out that I wasn't even in the system for the appointment. I left my car there over night and missed work for no reason. I left without my under coat because I was pressed for time (it was noon at this point and the service center opens at 7:30am). I rescheduled for another day.

driver

Apr 15, 2015

This was such a weird experience! We enjoyed the salesman, Chris Veres, but then had to endure two hours of pitches by an insurance guy (we already have insurance, all we had to do was call Geico to get the car covered), a woman trying to sell some kind of exterior paint coating, a strange fellow who made us wait while he smoked a cigarette before trying to help us get the car registered, etc.It was my impression that everyone but Chris -- maybe him too, don't know -- are freelancers, "independent contractors," who hang around the dealership trying to pick up business. None of them knew the least thing about getting a car insured, registered and license-plated in DC. It's like they'd never heard there was a big city nearby, Washington, with different rules, laws, regulations etc.Everything but chatting with Chris and actually driving the car home was pretty much intolerable. But the price was good, and the car is lovely. Just have to endure the hangers on.

Rupert LeRay

Jan 9, 2015

My first car from Fitzgerald was a Chrysler. I kept it until it was falling apart. I brought a Mitsubishi next from a dealer in Rockville who I later found out charged me an extra $1000 which was not revealed to me when I brought the car. After a lot of hassle and letters to every BBB type of agency (Better Business Bureau, JD Powers, MD Attorney General, etc.), the $1000 was refunded. When I wanted a new car in 1996, I went back to Fitzgerald and brought a Hyundai Tiburon, after the Tiburon, I brought a Hyundai Tucson; my third car in a row from Fitzgerald was a 2010 Hyundai Santa Fe which I still own. I went back to Fitzgerald for all my cars since 1996 because of the no hassle price; Ive received discounts on the car prices without negotiating. Their service has been excellent on all the cars I have brought. The personnel in the service department are always cheerful and have a good sense of humor and dont try to upsell on service, or parts. Im especially impressed with one of the service representatives, Mr. Josh Krumpach. Unless something drastically changes I will purchase every car in the future from this dealership.Rupert A. LeRayGermantown, MD 20876

Master.yr

Nov 4, 2014

I purchased genesis from this location. Sales person was richard han. He told me that the price on online was included graduate and military incentives. But he told me that he will adjust price to online price. I trusted him; however, after I signed all papers, price was not same as he guaranteed ans even higher than $1200. he told me that he will fix the price and will resend me finalized documentation. I agreeed and left a dealership. Now, he does not picking up my phone call. He also guranteed me a gift, but nothing.When I picked up car, car wasnt cleaned nor gas filled. I understand that it was 9pm, but no detailed and did not fill gas tank at all.Extremely disappointed. Don't go this stealership.

fluffy123

Jun 29, 2014

I do not recommend this dealership.I purchased a used cpo genesis a few months ago. The salesperson John Dutton seems friendly and may do a good job gaining people's trust but he's just as bad as your stereotypical used car salesman with many tricks up his sleeve. I inquired about the vehicle and before I got there. He had the engine running and a hanging dealer tag covering a big scratch in the back bumper. This literally covered up the scratch and prevented me from hearing the loud tick from the transmission when shifting without the car fully warmed up. He didn't seem to be completely knowledgeable in Hyundais but gave answers to my questions that were not accurate (more to come on this in a bit).The dealership also makes a mockery of the cpo program. The check list mentions a whole host of things regarding the condition of the interior, exterior, and mechanical, but you have to wonder what kind of standards they truly hold themselves to. Regardless, if you have decent people you're doing business with, you expect them to be fair, have common sense, and treat you with respect. The dealership's two big flaws were the following:- Emissions testing. He told me the car had passed MD emissions which I knew was transferable to my state of Virginia. This means I would not have had to get and pay for emissions myself. A few days before the temporary tag expired I got an email from the title clerk saying I need to send her emissions certification. I responded saying that must be a mistake and at the end they wound up admitting they made a mistake in telling me the car had passed emissions. I told them I"ll just go get it done myself but they need to reimburse me for the cost. A couple of the managers got involved but there was no success in getting them to pay for their mistake.- Poor job in removing old window tint. When I took the car into a local tint shop I was told a poor job removing the old tint and glue, and that they would have to charge extra to remove the old glue first. First of all, you have to question the quality control of their cpo cars if a car in this condition is made available for sale. Secondly, I respectfully informed the dealer of this and asked to be reimbursed for this extra cost but they wouldn't budge on this, either, and instead invited me to use my personal time to take a 60 mile round trip drive for them to fix their mistake.There were a few other issues with this transaction but the takeaway of this story is i gave them a golden opportunity to very easily and economically make up for their mistakes. Them reimbursing me $100 or so would've won themselves a fan and a repeat customer (the cars in our household tend to be replaced every 4 to 6 years). But they did not want to make their wrongs right. My request was out of principle as that $100 is not enough for even two tanks of gas. This dealership, on the other hand, lacks the most basic principle of treating their customers with fairness.

joseamartinez

Feb 23, 2014

The sales rep was very profecional he knew and explame all about the car he stay in toch with me all the time since the begining till the end ..and he return my phone calls faster and he was very honest with me the sales person (oscar garcia ) meke fell like if i was his frien ...thaks fiztgerald hyundai for have people so profecional working for u company

SallyT

Sep 24, 2013

This is our third Hyundai from this dealer. Our salesman was John Dutton and he was extremely helpful in understanding our needs, helping us make a decision, showing us the various options and why they would be right for us. He spent time and effort in actually working with us in thecar itself and answering our questions, pointing out features that were new to us, like the traction button etc. He was pleasant and worked hard to make sure we were satisfied, and dealing with him was an altogether pleasant experience.

cjimen20

Sep 22, 2013

Service was great! Everyone was very professional and friendly. It was totally satisfy with the dealership. John Dutton was very helpful and helped me find the car that I wanted.

margagomez

Jul 28, 2013

Jesus Henriquez is a wonderful professional. Very attentive to my needs and very honest with all information provided about the car I bought.He took care very diligently of all things I asked for and was truly dedicated to make things work for me. Provided all information I asked very effectively and clearly when trying to decide what car to buy. Wonderful experience. Margarita Gomez

leonbusche

Jul 21, 2013

We were seeking to replace our leased 2011 Hyundai Sonata, and Robert Hess and Dan McCarthy both worked with us to find a good fit. Rob worked with me through a series of emails to find out what we were looking for. Although Hyundai no longer offers a GLS model with navigation and premium audio, which our 2011 model had, Rob was able to find a 2013 Sonata Limited with all the features we wanted (and several we didn't really have on our list of "must-haves") and at a lease price that was very reasonable. These two representatives did not stop until we had found the car we finally leased, and Dan took us through the leasing process on Saturday morning in fewer than two hours. We love our new Sonata and appreciate the fine attention we got from Rob and Dan. If they are still with Fitzgerald Hyundai in three years, they will definitely see us again!

schoem

Jun 12, 2013

Upon entering the dealership, myself and family had to go to the dealer desk in order to get helped. This is ok but several employees walking around never even had the courtesy to say hello. Upon being assigned a salesperson, Frances Bezila, the process went pretty well. Frances is relatively new, however, she listened to what we were interested in, answered our questions and gave us her full attention quickly and cheerfully. She was honest about being new and indicated if she didn't know an answer she would get it for us. The manager was less appealing. Not because we didn't get our way when asking if there was any room for price negotiation but because I felt he had a tone which indicated he was "handling" us like he has propbably done, so many times before, with others. This to me was slightly demeaning. After choosing a vehicle, the paperwork process was easy and quick enough. The finance manager knew his job well and was quick and clear with all the paperwork. Frances remained attentive the entire time and I would highly recommend her to anyone ready to purchase a new Hyundai.

dchernov

May 31, 2013

I have been dealing with car dealerships for many many year and this one is the best I have ever used! Fair prices, fast, honest, courteous and very knowledgeable staff. From the moment you pull in to the moment they come get you to tell you the car is ready (as I sat at the desks they have so I can work while the car is serviced - nobody else has thought of that) the experience is world class. Somebody is making sure the customer experience is outstanding at it shows!!!

brianscaduto87

May 6, 2013

Of the dealerships I visited in Gaithersburg, Annapolis, and Columbia, Fitzgerald Auto was the most welcoming. I didn't feel pressured to make a decision quickly, and I was not constantly bothered with sales calls and emails like I was from other dealerships. Everyone at the dealer was friendly, and Dan McCarthy made the test driving and shopping experience simple and fun.I did not end up purchasing a new vehicle, so I can't comment on the pricing or service, but the pre-purchase shopping experience was much more enjoyable than the other Hyundai (and Mitsubishi) dealers that I visited.

P1A2I3N

Mar 20, 2013

Dan McCarthy, is a "Born salesman" in the truest sence of the 'moniker'! Just as we drove up & got out of our car he was pulling up with one of the staff & jumped out to comment on our license plate: "SRG ON" ! He had a good time with that one & a hearty greeting! We then went into the best car buying experience I've ever had!! I told him I needed a car with the most comfortable driver's seat, since I've had 4 lumbar spine operations & my Toyota Prius lets me feel every bump! He put me in the Sonata after I'd tried several brands eleswhere & I was fully convinced! My wife was with me the whole time & she liked him so well, & is such a good judge of character as well.He is friendly, honest, smart, knows his product, has a warm personality= "Born Salesman"!!!

MikeIwicki

Mar 18, 2013

The atmospere was very friendly and welcoming, the associate, Thomas, was very helpful and I had talked with him before over email so he pulled the car around right away and we went for a test drive. The processs was very efficient until it came time for the financial stuff because they only had one person from the department in at that time. But they were apoplogetic and pushed ours to be next, and we got out pretty quickly after that.

phough87

Mar 15, 2013

John Dutton and Steve Bavis teamed up to assist my life and I with the purchase of our Hyundai Elantra. They were both vet attentive to our needs and the sales managers including John Burroughs were extremely understanding with repairing a pre delivery knick on the rear bumper which we failed to notice since it was delivered after dark. I would definitely recommend visiting Fitzgerald' s to a friend.

delalaroccab

Mar 6, 2013

I have purchased two Subarus from Fitzgerald in Gaithersburg and recently purchased a Hyundai Sonata. I got a great car for an incredible price! I worked with Maria Fittro who made the process seamless while making sure all of my questions were answered. She really helped me get in and out within a reasonable time. I would (and have) recommend this dealership (and the service center) to anyone.

Pterrell

Feb 26, 2013

My son and I had the best experience. We were not hassled or pushed into buying, or making a quick decision We were greeted with a friendly smile from Lincoln Wells, and at that point I knew he was the one that I wanted to do busy with.. Lincoln was very polite, patient, kind, and very attentive to our needs and what my son and I was looking for in purchasing our cars. Lincoln still continues with follow up with me and making sure all my concerns are handled properly. I would recommend my family and friends. The word is already out there. There is another sales representative name, Dan, that was very nice and very helpful when Lincoln was not available.I think everyone is wonderful!!!Thank you for one of the best experience.

radioslay

Feb 26, 2013

Overall experience was fantastic. Arthur is an exceptional associate to work with. He made the entire process very easy, quick, and customer friendly. I would highly recommend anyone to make their purchase at Fitzgerald's and with Arthur.

1genia1nasir

Feb 21, 2013

As a first time customer, I was extremely impressed with my service. I must admit I was reluctent on coming into the dealership becasue I did not want to spend a lot of time being haggled and given the run around, but it was the total oposite. From the moment I began my transaction Mr. Thomas Barker was very helpful and informative. He assisted me along the way until I received my keys in hand. This was an exceptional experience. I will recommend Fitzgerald to anyone who is looking for great service and no haggle prices!

scribe1969

Feb 11, 2013

Our family has bought several cars from Fitzgerald's, and we keep coming back because of the quality of the cars and the great customer service we get. I highly recommend Maria Fittro as a sales rep.

johnstodola

Feb 8, 2013

We have leased and purchased 8 vehicles from FitzMall dealerships. They are all top notch. Pricing is upfront (and on tags). Sales people are professional and offer none of the high pressure tactics other dealers offer.Leased a Sonata from this dealership in 12/12 and came back in 2/13 to look for another car. Even though we leased something else, Dan McCarthy put in a lot of time and energy to give us all the information on his vehicles.

dianarios8

Feb 5, 2013

I went into Fitzgerald after another dealership tried to scam me. I was apprehensive about the whole car buying process as I'm entirely new to it but especially after my experience the previous day. I met John and I told him exactly what I was looking for - in terms of price, monthly payments, model, features, even color of car. The first night I was in, we weren't able to finance the car due to banks being closed. However, John made it a point to follow up with me the next day. I was in that afternoon and left with a car that matched all of the criteria I set forth. From finding the perfect car to ensuring I left with the best financing possible, John exceeded my expectations. I would absolutley recommend John and the dealership as a whole to anyone looking for a car. Overall, the experience was great.

asdf9876

Feb 4, 2013

I found the web site to contain all relevant information. Maria responded to my e-mails. I found many other dealers did not respond with a price quote.Thanks

tlmpmm

Jan 24, 2013

Thomas made our buying experience wonderful. The entire staff at Fitzgerald Hyundai was exceptional!! Professional, courteous and efficient. We would give Fitz 5 thumbs up.

jeremypelter

Jan 22, 2013

I had a very good experience with Fitzgerald. They were honest and helpful from first contact through closing the sale.The salesman was very helpful and friendly. I would recommend Fitzgerald's to friends and family.

ccoleman

Jan 14, 2013

Wonderful experience. I was under no pressure felt more than comfortable. I was also sick with a cold at the time and Mr. Barker gave me access to plenty of hot water for my tea. Mr. Barker responded to all of my emails very promptly which is and was much appreciated. Very happy with my car. Best car shopping experience by far.

apie1970

Jan 10, 2013

Spoke with Gary Grace on a purchase of a 2013 Hyundai Tucson. I was trading in My 2007 Jeep Wrangler that I had purchased 5 years prior from Fitzgerald Auto. Gary was very attentive to my needs and specifications of what I was looking for in a small SUV. After taking a test drive, Gary had me speak with Danny Rosenfeld when I came back from the test drive due to his appointment that had showed. This made me feel that I was going to be taken care of no matter what and that I was not just going to be placed aside in a waiting room and forgotten. Danny Rosenfeld was a joy to work with. He spent time with me going over what was available and the time period I would be looking at to receive my Tucson (24 hour delivery). The next day, Danny took time out and personally showed me the Tucson and it was exactly what I was looking for. From the time period of walking in speaking with Gary Grace and Danny Rosenfeld, I never felt any pressure of purchasing something that I did not want (like most dealers do). With the trade in value of my 07 Jeep, to be able to purchase a 2013 Hyundai Tucson, I was very satisfied with the way Danny Rosenfeld worked with me. And to have Gary Grace walk me through every little gadget of the car, made it that much nicer to have him as a salesmen. I can see myself later on down the road purchasing another car from Fitzgerald Auto. My experience with these two gentlemen from start to finish has been wonderful and I will let my friends and family know to go and ask for Gary Grace or Danny Rosenfeld when they are ready to purchase a new car. Thank you both for everything!Very Satisfied CustomerAMS Gaithersburg, MD

jacobj03

Jan 6, 2013

The Gaithersburg Fitzgerald is the best dealership around. The staff are friendly and do not haggle or pressure costumers. The sales rep I had was amazing, very knowledgeable, very friendly, and very informative. I would definitely come back to this dealership again and would strongly recommend it to anyone I know.

wulicny

Jan 6, 2013

My wife and I just purchased a Sonata from Fitzgerald and Thomas Barker the week before. While we were in the dealership finishing that deal, I noticed the Santa Fe in the showroom. A few days later, and after some homework on my part, I talked to Thomas Barker about the specific Santa Fe that I wanted. Unfortunately, through my online investigations, I didn't think there were any in the area that met my criteria. I thought I would have to wait until the next shipment from the factory to get what I wanted.That's when Thomas and the Fitzgerald team impressed me. They were able to find exactly the vehicle I wanted, but it was near the Virginia/North Carolina border. They were able to work out a complicated multi-dealer trade to get the vehicle up to Maryland and ready for sale to me.That's when they continued to impress me. Their "internet" and "value" prices were spot on with what I expected to pay. Their offer for my trade in exceeded my expectations. And, of course, the entire transaction was friendly and low-pressure. Thomas went over and above to help us out with this vehicle. Of course, we expected that, given our experience with him the prior week buying the Sonata. Sam in the finance office was very pleasant to deal with, again without any pressure for add-ons that we did not want. Finally, when Thomas had to check in on another client a second salesman worked with me on the Santa Fe features, and he and Thomas brought out some cleaning materials to take care of a few scuffs on the vehicle.All in all, this was a very satisfying auto buying experience. I heartily recommend Thomas Barker and the Fitzgerald Gaithersburg Hyundai store.

happynewowner69

Jan 2, 2013

This is my second Sonata from Mr Kan Zhou.he knows his product very well.He also shows me how to start my car from my iphone.love my new car.IF ANYONE SEEING THIS AND IN THE MARKET FOR A NEW HYUNDAI,PLEASE TAKE MY ADVICE,GO SEE MR KAN ZHOU,YOU WILL LEAVE THE DEALER WITH A SMILE ON YOUR FACE AND A NEW CAR

mahjohn

Jan 2, 2013

Over the years, we have purchased 5 Hyundai's, the past three have been from Fitzgerald in Gaithersburg Hyundai. For this recent purchase we again looked online...checked multiple dealerships and found a varying prices. Antwerpen Hyundai had prices that were $1,000 less than any other dealer....only to find out the price did not include freight. Other dealers were called and wanted you to "come by and take a look"....really? do they not live in this metro area....getting anywhere in the evening is a pain, including just getting home.As we looked online, Fitz had their Internet pricing listed, which is still the best pricing available. The only thing to add to the price is tax+tags+title. I called Fitz, talked with Thomas Barker, he called back shortly thereafter and gave me an out the door price, not including any rebates. Simple....why should this be a difficult process. Now if you're a masochist, and enjoy wasting hours of your time to squeeze another couple hundred dollars out of a dealership, playing one against the other....have at it.Financing: If you have your own financing, you can use that...if not Hyundai Motor Finance will be offered by the dealer, and is a good deal...nothing shady about it.Every dealer will want to sell you add-on packages, totally up to you...we didn't want any, and there was no added pressure to by any.Summary...do your research, check your pricing, make sure it includes all extra's except tax/tags/title. Once you do, you should find Fitz offers the best pricing with a simple purchase process.

Chrisbaggz

Jan 2, 2013

This is my third purchase from the guys over at Fitzgerald Lakeforest Hyundai. Although I was considering a different brand of vehicle this go round, I decided that the dealership and how you will be treated after the sale is just as important as the car itself. I have no regrets about buying another Hyundai, as they really stand behind their promise of quality when push comes to shove. I feel like Honda, Toyota, Nissan, Ford, Chevy, etc don't do that. I've bought many cars from various dealerships over the years, (even worked for a dealer), and the way Fitzgerald operates their business just makes sense. They make the buying process easy and painless and advocate for their clients after the sale (if need be). The sales managers behind the desk are focused on making sure you get exactly what you want as far as payments and terms. No shadyness like I've experienced at other dealers.

stolbert

Dec 31, 2012

Lincoln was very helpful in helping me find a good car within my price range. He was very knoweledgable and friendly. The next time I am looking for a new car, I will definately return, so Lincoln can help.

rhale22

Dec 31, 2012

The service that we received at Fitzgerald Hyundai when looking for and buying our 2012 Genesis was outstanding. The sales rep we had, Lincoln Wells, and his sales manager, Ed Zayas, couldn't have been more helpful and courteous. They were honest and straightforward--not pushy in the least. They told us what we needed to know and answered all of our questions. We especially liked the fact the Fitzgerald posts it prices on the internet and the prices they offer are more than competitive--they even offer a 150 percent price match if you find a better deal. They also gave us a good price on our trade in. The rest of the sales team that we worked with was also very helpful and professional. We would highly recommend them.

dlassiter

Dec 31, 2012

Both Maria and Thomas were well versed in the car I was interested in. They took their time to answer all my questions to my satisfaction, show and explain to me the car's features. Throughout, they were quite pleasent and friendly without being pushy. Thomas went out of his way to help with the trade of my two vehicles and stayed with me every step of the way as the sales process proceeded.

GiselaMcCrea

Dec 28, 2012

Great dealership. Everyone was very friendly and helpful. There was None of the back and forth sometimes expected of car dealers. Everything was upfront and clear.

Rshannon

Dec 27, 2012

Very friendly and helpful. He provided solid info on the car options as well as service options.. Both the sales person and dealership deserve high ratings.

debean

Dec 26, 2012

The people were very friendly, no one pushed too hard for a sale. It was a busy day, so my salesman had to help someone else, but made sure I was taken care of by others and checked back. I hate spending money, so any price seems high, but I feel it was a fair price for what I got. Could probably have been a little more knowledgeable about the car I specifically wanted, but was willing to find the answer if he didn't know it. I would probably go back in the future if I buy a car model sold by this location.

mpulicny

Dec 22, 2012

This was an excellent experience in buying a new car. The salesman, the finance specialist, and the manager made us comfortable and did not try to oversell. They listened to our needs, and provided us with only the vehicle and options we wanted.

georgettejones

Dec 22, 2012

I was very pleased with my experience with this dealership. Thomas was very helpful with getting me the vehicle I wanted. I got the perfect car for me.

pemmart

Dec 20, 2012

Our family purchased a Subaru Forester here on 12/19/12. We had a wonderful experience at the dealership: very good selection; a price we thought was reasonable; and great service with our salesman and the team of staff that worked with us. We drove in at 3pm, traded in our old car and rolled out of the dealership with our new SUV later that afternoon -- it was a very good, comfortable and personal experience.

ngphilpot

Dec 19, 2012

This deal was an overall great experience! From start to finish, I was treated in the friendliest, most cordial, most professional way possible. I found my car on the company website---a great starting point. The price was almost too good to be true! My salesperson, Thomas Barker, contacted me promptly and set up everything that I would ever need with purchasing a car. (They even offer auto insurance here!) Even when I changed my mind about the which vehicle I wanted to purchase, Mr. Barker was patient, flexible, and offered various solutions to any problems I may have had. When I finally made it into the showroom, the rest of the staff was just as professional. Some even told me they felt like they knew me already! By the way, I'm VERY satisfied with my purchase. From start to finish, I couldn't ask for a more amicable experience! I will ALWAYS buy from Fitzgerald from this point forward!

ToyCamHybrid

Dec 13, 2012

This is my second purchase from the Fitzgerald Automotive Group within the last 6 months. The first was a new Toyota for me and this current purchase was for 2003 Hyundai for my teenage daughter. Both purchases proved to be very painless and over all I felt I got a very good deal in a very short period of time. I would definitely recommend this dealership and I would absolutely buy another vehicle from them in the future. They are a fixed sales price dealership. If you do your research before going, I think you'll find their pricing is very fair without the painful back and forth from other dealerships. The salesman who assisted me with this latest transaction is Dan McCarthy. He was very patient as I went through the car from top to bottom. When I did identify a slight mechanical problem he immediately got approval from the sales manager to repair the issue. I would recommend Dan as well.

Flausfsu

Dec 8, 2012

My wife and I were in the market for a mid-sized SUV, and ended up selecting the 2013 Hyundai Santa Fe. Initially, we were not expecting the Santa Fe to be a real contender for our purchase but after a test drive this car became the #1 choice. Its quality and comfort surprised us, so off we went to start a deal.I contacted the Internet Sales department at Fitzgerald, and was hooked up with Thomas Barker. He was extremely prompt in his email responses, and was always very clear on pricing. He provided a complete breakdown (line by line) of the pricing on the car, and was willing to match pricing offered from the competition. In dealing with other internet departments, they were all very hesitant to provide such a detailed breakdown and would usually respond with, "when can you come in?" That's the whole beauty of Internet Sales, I DON'T WANT TO COME IN UNTIL I'M SIGNING PAPERWORK!! After receiving several quotes, I provided the lowest offered price to Thomas, and Fitzgerald matched it without hesitation. In addition, they offered a fair price on our "thoroughly loved" car, so that sealed the deal. While they did not have the exact model in stock my wife wanted, they promptly set out to reserve the next incoming model. We were initially expecting 2 weeks before delivery, and the car came in in 1 week! The paperwork and final steps were very laid back, and no real strong pressure on warranties, etc. We politely declined, and were on our way with our new car. We also interacted with Spencer Cummings (Sales Manager), who was very straight forward and polite. I have been around the car business my entire life as a result of my father's career, and I can honestly say I was never once was skeptical of what Spencer or Thomas was saying. They were very straight forward and honest, which is a rarity in most dealerships. Not once did I feel pressured to commit to a deal, or get the "this offer expires today" nonsense. I respect that greatly, and it made my wife and I very relaxed. I would highly recommend Fitzgerald Hyundai and specifically Thomas to any friend, family or acquaintance. As a matter of fact, family is how we came to Fitzgerald as my in-laws purchased 2 cars from them in the past 2 years. If you are looking for a dealership and staff to take the intimidation and stress out of car buying, look no further than Fitzgerald Hyundai. You will be treated fairly and receive top-notch customer service. Five star rating for me *****.

R0B

Dec 7, 2012

I had been considering a used car but decided to check on getting a new car just to see what kind of deal i could get. I used some website (cant remember) to get a quote over the internet. Andrew responded quickly and referred me to their website fitzmall.com to check out their inventory. I was surprised how low the prices were on the Sonatas (almost 4k below sticker) and suspected a catch (or 2 or 3 lol) but decided to go a check it out. In the end my drive out prices with tax and everything was $1500 below the sticker price. Hard to beat that. The advertised prices were legit but you had to finance through them to get the advertised price. That was fine with me since they gave me 2.9% for 60 months.Andrew is an upbeat young guy who knows the cars well. Easy to work with. After the purchase he gave me a thorough walk through to explain all of the car's features. When we were walking through the lot he mentioned that their prices go down the longer a car stays on the lot. I though this was odd and check their inventory a couple of days after my purchse. Sure enough the prices on the cars i was looking at were a little lower. All in all it couldn't have gone better for me.

skinsfan2189

Dec 5, 2012

I just bought a certified pre-owned Hyundai Santa Fe. I had no intention on buying a car that day, but when I saw the car and realized how nice Thomas was I changed my mind. He was super professional, and never pushed me once to make a decision or deal that I wasn't comfortable making. I love my new car, and would absolutely recommend him to anyone who is in the market for a new or pre-owned vehicle!

Kappy9857

Dec 1, 2012

My wife and I went to Fitzgerald Hyundai to look at a Sonata and was greeted by Dan McCarthy. He was the friendliest salesman we ever had, not pushy, but extremely helpful. After taking us for a test drive in a hybrid, we told him we were going to check on a Toyota Camry. We came back and decided on a 2013 Sonata. He really explained the differences between the hybrid and the non-hybrid and the costs. When we decided on the non-hybrid, he clearly explained the differences in the various packages, Then he let us test drive a Sonata SE limited and was just so informative and friendly. We have bought many cars, but Dan was definitely the best. We were there until almost 8pm finalizing the paperwork and drove home with a new car at what we believe was a very fair and affordable price! Dan is a great salesman and we will recommend him and your dealership to friends.

onesonata

Nov 30, 2012

Arthur Hamlet was my salesman when I purchased my Sonata. Mr. Hamlet was extremely knowledgable about all aspects of the vehicle and everything pertaining to the purchase. I am every detailed oriented and asks lots of questions. I really didn't have many questions because of how informative Mr. Hamlet was. I felt that he could have handled the financial portion also. I would recommend Fitzgerald to family and friends as long as I know they could work with Mr. Hamlet.

mpmcveigh

Nov 29, 2012

This is the third car I purchased from Fitzgerald in Gaithersburg MD.I live 4 hours away in Northeast PA but come back to Fitzgerald for the price and service.Sales person was friendly, thorough and professional.I would definitely purchase from them again.

Cherise2772

Nov 27, 2012

I live in NJ but drove all the way to Maryland to purchase my vehicle because I was confident and very pleased with how I was treated. Thomas Barker worked mostly with my father and he is a hard man to please. Thomas was so accommodating and friendly. He wasn't pushy or annoyingly aggressive like some salesmen. I would recommend them to anyone I know and I would buy my next vehicle from them again!

C Mcalpine

Nov 26, 2012

I was in to buy a car john was most helpful was not pushy ,but very accomodating he was very patient and explained things to us If he did not know the answers he consulted with his manager to get the answer I needed after the deal was inked, my husband beina a senior citizen did not feel comfortable driving the car home at night john agreed to drive my husband home followed by a co-worker which i found most impressive KUDOS to john My experience with your toyoto dealership left a bad mark on that salesman John wholly made up for it. your dealership could certainly use more people like John Dutton Sincerely, Carole McAlpine

Lwin1234

Nov 26, 2012

This dealer is great in customer service. I was there for good used car and I met John, a friendly sale man, and he explained patiently about a few cars I liked there. He even compare and advice me for what type of car I should use. Finally I choose a hyundai sonata 2006, with a great deal of prize. I would 100% advice if you want to buy a new or used car this is the place you sould visit first. I believe the friendly John is always waiting for you there.

pakelly0813

Nov 20, 2012

The team at Fitzgerald, Danny Rosenfeld and Thomas Barker provided excellent service. I could not have asked for anything more. I can't say enough about the professionalism of these two gentlemen. Danny and Thomas had our car prepped and ready to drive away when we arrived. The only thing that we had to do was sign the papers. It was a very smooth transaction. Their subsequent customer service (deer accident shortly after our purchase) was typical of them but totally unexpected and gratefully appreciated. FYI - we have purchased our last 8 cars from Fitzgerald Hyundai and we will go back to them for our next 8.

traceyprice71

Nov 18, 2012

Thomas Barker was very helpful. We always have such a positive experrience at this location. We will continue to recomend hyundai to all our friend and family. Keep up the great service!

g1p10

Nov 17, 2012

I have purchased several vehicles from this dealership in the past 12 years. I have always found the staff to be attentive, helpful and very friendly. On Nov. 17, 2012 I purchased a Santa Fe and worked with Thomas Barker, sales, and John Burroughs, manager. These individuals were very helpful and worked to make the purchasing process as easy as possible. I would definitely recommend this dealership to my friends that are in the market for a vehicle.

SXGraham

Nov 13, 2012

Great, efficient experience. Fixed price approach does seem to work, both in effectiveness and competitive pricing world. The value-added components of the purchase were explained well and there was no pressure. Andrew is a high-energy, positive person, who either had, or could get, the answers.

BernieGilbert

Nov 11, 2012

Looking for Hyundai Sonata. I've always been frustrated by the games involved in trying to find out how much a car costs, so I appreciated Fitzgerald's policy of putting the actual price I could expect to pay on their website - my calculation (after I figured tax, tags and dealer prep)ended up being within $100 of the final price. Spoke w/ Ed Zayas on the phone, who assured me that the price he was giving me was valid, and put it in writing via email. So I went in, met Ed, and discovered that the car I wanted had been sold while I was on my way - he'd called my house to try to get me, but I was already on my way. Turned me over to Thomas Barker, who continued working with me to find a suitable substitute. After looking at four or five other cars in the same price range, I settled on two Sonatas that were exactly the same price with exactly the same features/options as my preferred one, just different colors. I ended up picking one of them (ruby red w/ beige leather interior, vs. my preferred black w/beige).Mr. Barker was courteous, friendly, good-humored, and straightforward. A couple of times, I asked him to explain certain details, and when he wasn't sure, he didn't try to bluff me or lie - he went and got the answer or got someone else to come over and explain the answer (regarding financing). A couple of times, he had to leave the dealership on other business, and both times handed me off to other personnel, explaining exactly what our situation and status were.All in all, about as low-pressure a sales experience as I could expect from a car dealership. Unlikely I'll bring my car in to be serviced there, as I live about 45 minutes away when traffic ISN'T fouled up, but I'd definitely shop there again.

rdbrophy

Nov 8, 2012

The wholes staff is very friendly and knowledgeable. There is absolutely no pressure sales going on. Honest dealings and low price points. No hidden costs.

whittneymiguel

Nov 7, 2012

I was probably on of the hardest customers to work with becuse i didnt know what i was looking for,!!!! For four weeks Thomas would check in on me just to make sure everything was all right and I appreicate all that he did and i am now a new owner of a hyundai sonata!!!!!!!

lombarla

Nov 5, 2012

Sales associate Thomas Barker helped us out to buy the car that we had been searching for all over the area. We had a really hard time locating this car and a really hard time working with other dealerships in Northern Virginia before we came to Maryland's Fitzgerald Lakeforest Hyundai. Thomas checked to make sure that they had exactly what we were looking for before we made the drive out from Virginia to Maryland and when we pulled up to park, he already had the car outside ready for us to take a look. He showed us everything on the car, and matched the price of other places we looked. After going through financing, We were able to go home with the exact car we wanted and didn't have to compromise. Great customer service and a big thank you to Thomas and financing for all their help!

Neblin

Nov 3, 2012

People in this dealar are friendly and worked with me all the way in the process. Sales man William Ashby is a great, hard worker.

MKRitter

Oct 31, 2012

Absolutely the best car buying experience ever. No haggling, no bak and forth with a manager. In and out. Wonderful experience. We drove 70 miles out of our way and would do it again in a heart beat.

htthomas

Oct 26, 2012

Thomas called us after an internet inquiry, giving us a great price which caused us to drive an hour to meet with him and if he really had what I was looking for. He was kind, patient and did what he could to give us a good deal. Thank you Thomas for your help!

charladru

Oct 25, 2012

I live in Frederick and had gone to the Hyundai dealership there. The sales person I spoke with was very rude so I decided to go to Fitzgerald Gaithersburg Hyundai. From the moment I stepped into the showroom, I got nothing but wonderful service. Everyone was very friendly including Thomas Barker, my salesman. He was very attentive and polite at all times. His GM, Ludwig "Luddy" Greenspan was also great. I wouldn't hesitate at all in recommending this dealership or the people who helped me with the purchase of my car. I LOVE my car by the way - Hyundai Elantra!!

cpcris66

Oct 24, 2012

This is my 5th car purchased from Fitz Gaithersburg and 3rd Hyundai. They have great pricing and great no pressure sales people, like John Dutton, who just sold us a 2013 Sonata Ltd.I used to dread shopping for a car, with the "haggle game" everyone else plays when they are pricing the car. My wife spent 17 hours at a dealer once, negotiating with a dealer, only to find out the sticker price for the very same car at Fitzmall was considerably lower. we have not been to another dealer in the past 12 years.

frank047

Oct 22, 2012

Everything smooth, efficient, and friendly. Erol was especially helpful,and showed me everything about the car. This dealership is exceptional. This is the second car I have bought from this dealership.

amnidy

Oct 17, 2012

From the moment I walked into Fitzgerald Hyundai and was greeted by Thomas, I knew I was going to have a good experience. I have never met a person who was so genuinely happy to serve me. He got me the car I wanted, for well within my budget, and I couldn't be happier. He was such a personable individual. I would recommend anyone and everyone to visit this dealership when buying a car, whether new or used. Thomas was the best!

tlowe332

Oct 17, 2012

I just bought a used car for my son. I worked with Thomas Barker who was very helpful and very respectful to my wants and needs. He helped me pick out the right car for my son to go to college with that will serve him well . Thomas got the paper work done very fast and got me into the finance office very fast. He was even able to wait for me to go get my son and bring him back to the dealership to the dealership to go over the car with him. Fitzgerald should be the first place to go when your looking to buy your new car and Make sure you ask for Thomas Barker!

Amedeane

Oct 16, 2012

So far my transaction with Fitzgerald Automall Lakeforest has been outstanding. Thomas Barker has been on top of communications and made me feel like I had five star service even though I was buying a used car. I ended up buying a much nicer car than what I initially came in to look at and Thomas was flexible and dependable throughout the transaction. He was even completely understanding when I changed my mind late in my shopping process to purchase the much nicer and more dependable vehicle for just a little bit more money. He offered onsite financing but never pressured me to try their financing since I had a credit union preapproval. I've shopped at other dealers and he definitely was the most attentive without making me feel like he was trying to make a sale. From the moment we first shook hands until now he has shown me honor, honesty and integrity. I'm looking forward to shopping with Thomas again next year when it's time to buy a used car for my younger daughter and will certainly come to Thomas first when I'm ready for a new car for myself. I wouldn't hesitate to recommend Fitzgeralds Lakeforest as a dealer and Thomas as an upstanding salesman.

Pat Ferrell

Oct 15, 2012

everyone that helped with the sale was very professional, courteous, and knowlegeble. There was no pressure to purchase a car from there by any salesperson like many other dealerships. was very pleased with pricing and extended waranty options.

Robinsonb2763

Oct 13, 2012

I went to this dealership twice in one month and they were amazing. This was my first time ever purchasing a car so I had a lot of questions. William was amazing and answered all my questions in ways that I could understand, not being an experienced car buyer. The second time I came back was due to me needing a new vehicle because I totaled my other one. They were just as good to me as they were the first time! I really liked all the people who worked there I did not feel like an inconvenience or anything. They are a great group of workers who are so willing to help in any way possible. I had to jump a few hurdles to get my car, and they were so helpful and patient with each one. I would definitely recommend this dealership to anyone looking for a new/used car!

Terrinewman

Oct 10, 2012

Andrew Huon was my Internet Sales Rep who did a wonderful job tracking down the car I was interested in while communicating with me via email at work. It made the whole "buying a car" process much easier and far less time consuming. I would recommend Fitzgerald and Andrew to anyone interested in an enjoyable car buying experience.RegardsT. Newman

byronlafleur

Oct 10, 2012

First thing I have to say is honest. I walked into the dealership after being to a few other places, and I met John. He seemed really nice and we start talking about what I was looking for... until he saw my car. I had a 2004 Subaru Baja, which turned out to be a semi-rare car, but I had no idea. He explained to me about my car's worth, completely baffling me with his sincerity. I came in feeling like I was going to be tricked in someway, and left feeling very self assured. He also was able to shoot the breeze with me about things other than cars, and it felt like I was just having lunch with an old friend. After our conversation, I ended up selling my car to someone else, but I knew I was coming back to buy a car from him. He is young, and I think his youth really gives him a different approach when trying to sell cars. I felt like I was being helped, rather than forced into making a decision. I cannot recommend him enough.

lsedor

Oct 8, 2012

I just purchased a 2013 Hyundai Santa Fe from Fitzgerald. Both John and Thomas were outstanding in their knowledge of the vehicle I purchased. As we worked through the purchase steps they answered all my questions. When the vehicle was delivered, it was all that I expected and they explained any option that I was not familiar with. They also gave a clear presentation on Hyundai's Blue Link. In addition their Sales Manager was very helpful in the pruchase process.

derek.ireland.5

Sep 29, 2012

Andrew was very knowledgabe and approachable with my multiple questions. He did an excellent job and made my buying experience a painless one. The financing was easily obtained and the dealership did the leg work with local lenders to find the best rate for me, saving me a lot of time on the phone. The dealership itself is a one-stop place for sales and service. So far, I have had nothing but a positive experience. The building itself is clean and well maintained. I highly recommend this location.

jahn202

Sep 27, 2012

I wasn't looking for a new car, or at least for another 2 - 3 years. My car was totaled, so I needed to replace my car. It was overwhelming thinking about purchasing a car. I did my research on line for short period of time that I had and came across Fitz "no haggle price". It was truly no haggle price. The salesperson, Thomas, was so understanding and helpful picking a car. It was between a SUV and a sedan. He asked the right questions, therefore, making my decision to get the Hyundai Sonata was easy. I will definitely go back to Thomas for my daughter's car next time.

Cfcrow09

Sep 23, 2012

Just bought a 2011 Hyundai Sonata from Thomas Barker. I absolutely loved my experience there. A slight problem arised during my sale but the staff was completely willing to work with me and get me where I wanted to be. Overall, I'm very happy with my purchase and I would definitely recommend Fitzgerald to anyone. Thanks for everything!

Kathy Polatty

Sep 19, 2012

I just bought a 2011 Hyundai Elantra from Fitzgerald's Lakeforest in Gaithersburg, MD. I shopped for awhile, before deciding. My salesman, Thomas Barker, was one of the primary reasons that I purchased from Fitzgerald's. Although, I was checking out other dealerships and other cars, Thomas kept in contact with me. He gave me information on a few models but he wasn't pushy. He also worked to get me the best deal for my trade. I would recommend Fitzgerald's in Gaithersburg to anyone shopping for a used or new car. The Elantra is a fun car to drive!

gsn

Sep 19, 2012

My wife and I thoroughly enjoyed our purchase from Fitzgerald of Gaithersburg. Their staff was courteous, accomadating and well-informed. They answered all of our questions, showed us multiple vehicles. The pricing was fair and in line with what our pre-purchase research indicated.

alabitzky

Sep 17, 2012

Absolutely enjoyed my experience working with Thomas, Spencer, and Rob. I went to SEVERAL dealerships but none had the "low stress" environment that Fitzgerald had. Everything went smoothly.

laurellhenry

Sep 15, 2012

I was extremely impressed with not only the dealership but the people as well. Thomas Barker was a great salesman who was extremely friendly and straightforward. I appreciated the help and honesty of his manager Rob as well. They both made me feel very comfortable and did not pressure me into buying a car. I am happy to say that I love my new hyundai veloster and I would highly recommend this dealership to anyone and everyone. Thank you Hyudai of Gaithersburg!!!

bobcronin

Sep 12, 2012

I recently purchased a 2013 Hyundai Tucson from Fitzgerald's. This is the 4th car I've purchased from them. I keep coming back because I feel I've always been dealt with fairly and they have a superb service department. My salesperson was Thomas Barker. Thomas made this buying experience fun. He was able to answer all my questions and I felt he had our best interests at heart. He listened to what was important to me. I would buy another car from Thomas.

kkishis

Aug 22, 2012

This was by far my most pleasurable experience I have had purchasing a new car. I was able to negotiate price, finance, and many other options through email and fax. I spoke to my salesman Thomas Barker by phone for additional questions which required a bit more detail. As a women buyer, I did not feel pressure to close my deal nor did I receive the unwanted phone calls or emails. Thomas Barker was however very prompt to return my calls and assured me that the verbal contract we discussed would be the same as the paperwork he would produce when and if I wanted to finalize the purchase.When I chose to buy my new 21012 Sonata, the paper work was exactly as we discussed with no hidden fees or surprises. As an added bonus, Thomas was able to deliver the vechicle and financial papers to me so we could finalize them in the comfort of my home. This dealership and my salesperson offered honest and exceptional customer service and I would recommend it to anyone I know that is in the market for a new or used car.Best Regards, Kelly

Lawdog94

Jun 29, 2012

I started working with Mr. Moss who had all the patience in the world in helping me select the right car. Mr. Cummings, who is the Sales Manager, walked over and explained the finance portion of the purchase and answered all my questions in a very professional manner and made it easy to understand. Because of a prior appointment, Mr. Moss turned me over to Mr. DeJesus when he had to leave. My DeJesus picked up the ball and scored high marks. Mr. Hess, who is the Sales & Leasing Consultant, also scored high marks when he assisted me in removing items from my trade to my new purchase. I have to say that these gentlemen made a great team, and they are an asset to the Fitzgerald Company. I will return when I need to make future purchases, and will recommend the Fitzgerald Dealership to friends, family and anyone looking for the Professionalism that I received.

PatrickFromMD

Apr 3, 2012

I had the fortune (or perhaps misfortune) to by two Hyundai Sonatas within a years time. The first was a miserable experience, but the 2nd (with Fitzgerald Hyundai) could not have gone smoother! Having had a bad experience with a dealer that shall go unnamed (I believe they are in College Park ), I kept waiting for something to go wrong with Fitzgerald, but it didnt. I was treated very well, and there was absolutely no surprises!My Ex (another story in itself) loves her Sonata much better than the 1st, and we are so happy that if she ever needs to can have it serviced just around the corner. We even got a far better deal (and I can prove it), and no mandatory dealer installed options (I mean are we idiots) this time.So, my hats off to GM Danny Rosenfeld, our sales agent Author Hamet, and Archie who went over every inch of the car with us, Brenda who did the paperwork, and of course Sponsor who helped with the coordination. I hope I dont need another car for a while again, but if I do, and its a Hyundai, it does not matter that I now live in Virginia, Im trekking back to MD to see them at Fitzgerald!

ryan1572

Mar 19, 2012

I brought my Kia in to Fitzgerald as I had several previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I walked in on a Monday morning with no appointment, and they were quick to assist me and get me on my way. I left my car for service for the day, but received a phone call before lunch that my car was ready for pickup. Everyone was extremely friendly, and the price was very reasonable! I will definitely return for future service work.....sorry Kia, but my business (and money) are going elsewhere. Thanks Brandon for your help, and keep up the good work!

JWatkins

Dec 6, 2011

I cannot think of anything that this dealership could have done better. It was without a doubt the most painless vehicle purchase I have ever made. Gary Grace was great to work with, and made the whole experience easy and enjoyable.I give Fitzgerald top marks.

colemch214

Nov 16, 2011

From a negative review that I posted on 7/14/2011 (from colemch), I wanted to update my comment.With the complaint that I had, I wanted to comment that my service was taken care of. After a bit of miscommunication, everything worked out fine. I am truly satisfied with the service I received and will continue to take my 2007 Hyundai Veracruz to the dealer. I am also thinking about trading my 2007 Hyundai Veracruz to a 2011-2012 Hyundai Veracruz.Thanks.

horsenbuggy

Nov 10, 2011

I went in for routine service, and waited for my car to be ready. Justin explained that my brakes were OK for some short, local driving, but should be replaced soon. I told him I would be traveling soon, and driving through mountains. He recommended replacing the brakes, which I agreed to. He kept me informed of what was going on at all stages of the service, what my options were, the time and cost involved. At the end, he handed me back a car cleaner than when I brought it in. I have always received excellent service at this facility; repairs are done right the first time, and the cost is comparable to other shops in the area.

AL_C

Nov 7, 2011

This Santa Fe purchase was our second Fitzgerald experience. We came in looking for a Subaru and Natalie suggested we look at the Hyundai Santa Fe as well. I wasn't excited about buying a new car )and certainly not a Hyundai), but my wife had her eye on a friend's Subaru. I was impressed with how tightly constructed and rattle-free it was, my wife liked it a lot and the price was considerably below a comparable Subaru. Online Santa Fe reviews are really positive, so we decided to roll the dice. The dealership people were a pleasure to work with on this second purchase from them. Service is likewise exceptional; prompt, fair and with a really nice loyalty program. They also have a quiet customer lounge away from the TV room!I mentioned this being our second purchase from Fitzgerald. Our first was for a used van; the price was right for the vehicle in as good a condition as this one was and it was way easier to deal with a car seat in the van vs. the Jeep Cherokee. We had shaken on the deal and were in the finance office - usually the worst place on earth to find oneself. One of the salesmen came in and told the finance guy that the van had already been placed into the newspaper ad for the weekend's run, but for a thousand less than was on the sticker - and to take the thousand off of the price. That completely floored us; they didn't have to do that and we would have never been the wiser. That one act prompted us to look for the new vehivle there and we couldn't have been happier with the experience.

eliscinsky

Nov 4, 2011

I when to FitzMall in Gaitersburg first because I had bought a car there before. It was a Hyundai Azera. This time I was looking for the new hybrid, Sonata Hybrid. I used the FitzMall inventory selector and found what I was looking for. I contacted FitzMall and that's when I connected with JJ Trenholm. JJ was very helpful, answering my questions, and staying in contact. During one visit, JJ was busy with another client, but made sure that one of the other sales associates showed me the Sonata and got me out for a test drive. While I was not ready to purchase that day, and I was unable to speak directly with JJ, I was taken care of all the same.Later, when I was closer to my purchase, JJ was able to spend several hours with me test driving several different [model] cars. After that I came in with my wife in the evening (Halloween night) and JJ again took us out for a test drive (this time my wife) and being satisfied we completed our purchase of a new 2011 Hyundai Sonata Hybrid (Premium Package). We're very pleased with everyone, especially JJ, at Fitzgerald Gaithersburg. Everyone was professional, friendly, and explained every detail as the process unfolded. Then JJ explained all the items on the dashboard, buttons on steering wheel (12), and how to work the center console buttons (~20) & touch screen interfaces [plural] (I lost count). Finally, we "paired" my cell phone. My head was swimming, but I was good to go. We filled the gas tank, and I was on my way.As I drove home, I called my wife - WITH THE CAR - hehe. She told me to hang up and use my hands for driving - I told her I was :)Thank you Fitzgerald and JJ!Sincerely,Eric in Damascus

khakikk

Nov 2, 2011

Had a great experience from start to finish. Took me a few days to decide to go forward; there was NO pressure, only the willingness to answer questions and make sure the choice was a good one for ME. Have already told a few folks that Fitzgerald is the place to go for a car!

Tornado

Oct 24, 2011

I just purchased a 2012 Sonata SE last month. The salesman was very helpful and responsive to any question or concern that I had about the car and it's options. I would recommend Robert to anyone who is looking for a pleasant no hassle car buying experience. He is friendly, knowledgeable and a very easy person to work with. My wife and I were both very happy with Robert's work and we plan to visit with him in the near future to see about replacing her 1999 vehicle with a new or used Hyundai.

PatrickFromMD

Oct 14, 2011

*** Update 11/2011 **** Dealership heard our concerns and addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************Our complaint is with Fitzgerald Hyundai for the extremely poor service due to repeated lies and excessive delays to repair our 3 month old Hyundai Sonata following an accident. The Bodyshop representative said they would take good care of us, would check the breaking system, and based on his estimates said it to be a weeks worth of work. In the end, this was far from the case, after 37 days we incurred a $504 dollar rental car bill for overages, and paid $502/mo on a car we did not have use of. The most common explanation we got was that the airbag harnesses had to be ordered (which was known from day one) and we were told they were not ordered until at least a week into the repair, and the delay to receive them was over 3 weeks. We were later told from the body shop that they had to come from overseas. Then we were told they had to be custom made overseas. All the while we kept reminding them to do a thorough analysis of the brakes due to the belief they were the cause of the accident. They repeatedly assured us that they were taking care of this. After over 4 weeks they said they were having the brakes looked into (and had finally received the parts). In fact they asked we delay the pickup for a day just to ensure they had gone over the brakes thoroughly. Finally the car is picked up. My Ex had been telling them and telling them about the overages of the rental for a while, and they suggested she bring in the bill and ask for some consideration. I took the day off and took the bill to the body shop manager John Sartori personally, and then later to the dealership General Manager Danny Rosenfeld. John had said they had submitted a request to Hyundai for some consideration as a result in the delays to getting her car on the road. I too saw this is unacceptable that Hyundai requires these parts to be replaced to the tune of several thousand dollars when an airbag is deployed, but that the do not keep them in inventory locally, or even in the USA! They said they would get back to me probably on Monday.A week went by without any contact. Finally I called and was told they had been researching the situation and several managers met specifically on my situation. Danny was disturbed that I had not gotten a call back from either the service or bodyshop manager especially after he was told it would be done a specific time. I called and spoke to John , and what I heard that was even more unacceptable was the discovery that they had no justification to ask consideration of Hyundai because in reality the parts were ordered and arrived in a couple days!!!! When asked what was done for each of the 37 days if the parts were not the delay. The response I got was that it went back and forth from the body shop and service, but no ones accounting system could pinpoint what was done when. I was offered a measly $170 to just go away. I declined, and requested my request for refunds be elevated. John took the request and said he or someone would get right back to me. From his tone that sounded like within an hour or two. Here it is another week has gone by, and still Im getting the runaround. My ex is currently having job problems, and Hyundai stuck her with all this rental overage ,and to make matters worse, she had to make $504 month payments on a car that presumably just sat at the dealer.Danny Rosenfeld seemed genuinely concerned over our ordeal and seemed to want to make it right, but it would seem that the bodyshop and service Managers have only one thing on their minds, and thats their bottom line. Oh yes, did I mention they have absolutely no record of ever checking the brakes, or anyone who can vouch for having done a diagnostic? Summary: I have not bought a car here, and have no negative things to say about the sales group. Its the Service and BodyShop that I believe that despite a $12,000 repair do not put the customer first (or 2nd, third, or fourth for that matter). Get your repairs done elsewhere.

TysonJT

Sep 21, 2011

I have been to many dealerships, but I must say this was the BEST experience that I have ever had. Spencer was excellent in helping me to make discussions as a manager, Erol the most worderful car salesman I have ever had and Robert closed the deal, paperwork went easy and smooth. Also the attendant Michael Brown was also very helpful with helping me to transfer from car to car. I love my car, used but in very good condition. Althought I fell like I was spending a lum of money, but these guys really eased the pain. Kodos to Fitzgeral auto I will refer this dealership ship to any other. They also talked to me about the condition of my car and would not let me leave without a good choice. These guys were funny but very professional. My auto shop teacher spoke highly of them (John Maher). The credit union spoke highly (Dave Kelleher). Thank You for the experience.

mmcgkelley

Sep 20, 2011

I rate "Customer Service" as only "Good" because I could not follow some of the info I was after via email. However, meeting Rob was an excellent experience: extremely thorough, answered questions clearly, etc. Rob was super friendly without getting off track and wasting time; he was able to make it a casual meeting and still get everything done. Overall experience with Rob was excellent--we will definitely go back to him personally when we need our next car. The price was expected, no surprises.

RKIRBY

Sep 7, 2011

I brought my white Sonata in to have the radio replaced. I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I noticed black scuff marks on the passenger, left quarter panel. The next morning I called Justin expressing my concern ove rthe scuff marks. Justin asked me when it would be convenient for me to bring it back. I told him I could be there within 30 min. When I got there, Justin immediately took the car back to have it cleaned, buffed, and made to look like new. His professionalism was greatly appreciated.

swayzefan

Sep 1, 2011

This has been by far my favorite dealership to deal with. They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to continue for years to come.

godisgood2us

Aug 24, 2011

They were friendly and helpful. The wait was not bad, and the waiting room was comfortable. He was courteous and accurate to the time it would take.

vsmith1001

Aug 23, 2011

I bought my Hyndai at this dealership and and I dearly love it...AND I got a great deal!! So of course I returned for service and have not been disappointed yet! The service writers are excellent... my favorites are two brothers Josh K. (sorry, I can't spell the last name...but who cares, he always remembers me and MY name!) and his older brother, (I have dealt with Josh the past 2 times) are friendly, efficient, professional, knowledgeable, very courteous, and always tell me up front how much the service will cost so I can RELAX... because I know there will be no surprises. If I choose to wait, I am kept always kept informed of my car's progress. While waiting snacks and water(bottled COLD) were passed around (REALLY! AWESOME! Vending machines were available but this was the same mix for FREE and offered in a basket! What hospitality...like a fancy hotel!) making the wait seem MUCH shorter and, I must say, most welcome. A very modern large flat-screen TV carried news/entertainment programming while magazines were available with plenty of OVER-SIZED seating everywhere making plus-sized folks like me feel much more at ease. Clean, well-stocked restrooms (yes, one for each gender) right in the waiting area were also a very thoughtful touch. My car was done in the expected amount of time. It was done right. It was washed, vacuumed, and waxed. I am one HAPPY CAMPER. You bet I am coming back to Fitzgerald's Hyndai for service on my car because they are the BEST!and so is Josh K. and his brother. Sorry I can't spell fellas...

jamitcham

Aug 23, 2011

This was for the 1st oil change to my 2011 Tucson. It was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier.

jhornbuckle

Aug 19, 2011

I hate the car buying process. I tend to compare shop. I came to Fitzgerald and then went to two other dealerships, only to come right back. The staff here are phenomenal. They put everything out there and I didn't feel like I was being haggled like at some other places. Arthur made the car buying process the easiest I have ever had (this is my fourth car). He even made my family feel like his own, particularly when my son was getting antsy! Arthur made sure to find the exact vehicle I wanted, white with tan interior. I would highly recommend this dealership AND Arthur to anyone.

Nibblet

Aug 19, 2011

Best car buying experience ever! Dealer price was very competitive and made me want to drive 50 miles to see if it truly was for real. The dark blue Elantra they had was gorgeous. Robert Hess dealt with us over the Internet and was fast, direct, and very helpful. He greeted the family as if he was showing off this cool car to his friends, immediately setting everyone at ease. I continued to keep my guard up until the final price came in. Can you believe there were no surprises and everything was as we agreed. And the paperwork was fast as well. Very satisfied customer. I'd recommend Robert, Fitzgerald Hyundai, and the Elantra to all.

tihunt

Aug 18, 2011

Robert Hess is the best! I contacted Robert via e-mail regarding purchasing my new Hyundai. He sent me two follow-up e-mails and was very nice when I spoke with him over the phone. I remembered him, called him, he made arrangements to get the car I wanted in his lot within an hour, and that night I drove home with my car. Rob was never pushy and was genuinely nice, which is important to me as I never want to feel like a salesperson is taking advantage of me. Rob and the man who did the financing (so sorry I don't remember his name)stayed late and worked everything out so that I left with the car. They were both kind and honest which I deeply appreciate, especially having a horrible experience at another dealership closer to my home(which I actually need to write a review about...). Driving from DC to Gaithersburg to purchase my car from Rob was definitely worth the ride! As a hybrid owner he understands my car and gave me some tips to help get the most out of my car. I am very happy with my purchase and will be back when it's time to purchase another Hyundai.

jdhopki

Aug 2, 2011

Justin Ayers was the best sales rep I have ever been associated with (50 years of buying experience). He provided excellent support to my purchase from the initial search to the final purchase of the vehicle. You can not ask for a better sales person if you want to buy a new car. He was totally aware of all capabilities of the new car, was able to explain every function of the car, and answered every question I asked related to the purchase and continued use of the 2012 Sonata limited. Go to Justin for all of you new car purchases.

ebethfuller

Jul 27, 2011

Car buying can be the epitome of awful. But experience with Fitzgerald Hyundai and sales rep. Robert Hess was enjoyable, painless, timely and certainly a place and a rep. we will recommend to friends, family and to anyone interested in a Hyundai. We were treated well, we were well informed and not pressured into anything we were not interested in. Usually, when you think of buying a car, you think of high pressure, discomfort and confusion. You will find none of that at this dealer. Everyone was smiling, full of information and very helpful. Speaking of Mr. Hess, it is not often that you find someone who really loves his job. It is refreshing and definitely makes your experience working with him pleasant for sure. My husband and I were so impressed that we sat down the day after (we bought the car, a Hyundai Genesis-wonderful-last night) and wrote this. Stamp of approval. A plus, plus, plus.

wattleycrew

Jul 26, 2011

I have bought from Fitzgerald in the past (twice). I have had nothing but good experiences thus far. When my family was looking for a new Hyundai, without much investigating Fitzgerald seemed to have the best price on the vehicle we were looking for. After digging a little deeper, I uncovered a number of dealerships that "appeared" to have better prices than Fitzgerald. Just as the salesman suggested, MOST of these competitors were hiding something. (multiple rebates built into prices, excluding other items like freight, etc). However, when I located one dealership that was able to beat Fitzgerald's prices, I was treated as if I had gone crazy. Sales manager and sales person assured me that this price couldn't be possible. Had I not actually driven out to the other dealership to find out, I would have over paid for my car by almost $2000. Needless to say, I purchased the same car from the other dealership, and will definitely bring my business there first in the future. The Fitzgerald salesman was extremely knowledgeable, friendly, and an overall great guy. I would have preferred to give him my business. However, something rubbed me the wrong way when I located a better price for the same car, and Fitzgerald dismissed it as some sort of anomaly (rather than honoring their price match guarantee). I understand that they are in the business of making money. But when a savvy customer locates a better price, the dealership should man up and honor their word, rather than dismiss the deal as nonsense.

ktb0831

Jul 13, 2011

I bought my 2012 Sonata from this dealership and the salesman (Mr. Hess) was so knowledgeable and friendly! He took the time to explain all the features of the car - inside and out. He spent as much as I needed. The sales manager (Chip Buddin) was very helpful with my trade and was around to help unload veihcle when the time came. Both salesmen were very professional, kind, courteous. The vehicle was spotless and ready when I was done with financing, which took no time at all. I would and have recommended this dealership and these salesmen to many coworkers and family.

Frostyoj

Jul 11, 2011

Bought my Hybrid Sonata from Mr Hess and Mr Rosenfeld. Mr Hess called when my car arrived and had me out of the store in less than 90 mins. Loving my hybrid and with the tips that Mr Hess showed me I am getting closer to 45 mpg. Would recommend these two gentlemen to anyone looking for a new Hyundai especially a Hybrid

dscott21

Jun 15, 2011

I am very new to car-buying so I was very nervous at first, but after meeting Arthur, from that moment on, everything went very smooth. I thank God for sending me to Arthur!! He really made my car-buying experience worth it and made certain that I was satisfied with, not only the car, but the price as well. Thank you so much Arthur! I'm so in love with my Hyundai Sonata LTD/midnight black on black interior with the works!!! God bless you in all that you do!! From a very happy customer- DeLyn Scott

Harmary

May 16, 2011

JJ contacted me from my internet inquiry and we could not be more happy with him, and his level of service that he has provided. He quickly gave me clear options and prices that suited our needs. He paid attention to detail and never once acted as if he was frustrated or maybe wouldn't get the sale. While there, he demonstrated his knowledge of the product he was selling. I sold cars years back, and have had many a salesperson go over a car with me. I have never had someone take the time that he has, know the product as well, and be happy to close the deal as enthusiastically as when he started. It appears to me that we now have a new dealership that we will be going to for our next purchase.

hartsandy99

Apr 28, 2011

My last service visit for my Hyundai was a great experience, thanks to the staff at Fitzgerald. John Haybrook was extremely knowledgable, explained the situation in laymans terms, and he made sure I understood exactly what I was paying for. The manager there runs a very organized efficient team. Thanks!

Hugo Garcia

Apr 24, 2011

Friendly service Mr Brandon kept Me in the loop of what was going on, over all is all good.So far I'm Happy with my car and the way is running. I hope to have a good relationship with FItzgerald since is the only dealer near by, I would recomend Mr Brandon to anyone looking to service a Hyundai vehicle

jbulitt

Apr 14, 2011

Wonderful, easy buying experience. The dealership did everything they could do to make sure my vehicle was right and just what I wanted! I enjoyed the no haggle pricing and fell that I did get a very fair price.I will be back to get service as I have a free loner for life!

barner

Apr 3, 2011

Friendly sales consultants, even when original salesman was not there others stepped in the assist with the sale. No haggle, no pressure, reasonable prices. We had a problem with the speaker a few weeks after the sale, they provided a loaner car while it was being fixed and they were under no obligation to do so. Very much appreciated!

freeman131183

Mar 17, 2011

We wanted a used Hyundai Sonata/Elantra, 2010 model in good condition with Hyundai's warranty.We came in not sure if this was the right place to finalize our deal, since we already had Enterprise Dealership offer us an excellent trade in value for our used car "to get out business today". Erol was our sales person at Fitsgerald, Gaithsburg, and he was kind and patient, and showed us the cars they had. We immediately noticed that the prices that Fitzgerald put up were not "marked up" and then negotiated down. Instead, they had put up the correct values of the car. One thing that initially bothered us was that FITZG was not matching the price of the trade in value of our old car with Enterprise. Instead they gave us what was the correct value of the car. We left the dealer and were trying to weigh our options, if to go back to Enterprise. However, on an analysis we realized that we were not only getting a cheaper deal but also a more reliable car (with 10 year/100000 miles warranty + 5 year bumper to bumper). We also noticed that other dealerships were advertising "Hyundai Certified" cars, but when you went there, they would charge you 600 $ additionally to do the certification!!!In summary, I must say that Fitzgerald offered us a great car, for excellent price (with NO HIDDEN COSTS) and an excellent warranty. Not only that Erol, who was our sales person was very informed, and came out as honest and straightforward in the dealings. Matt made our paperwork very smooth, and was very patient in answering all our queries. We are very happy with the service we received from Erol and Matt. Overall, I would highly recommend anyone buying a car to try Fitzgerald first.

james1985

Mar 13, 2011

I HAD BEEN SHOPPING TO A FEW OTHER DEALERS TRYING TO DECIDE WHAT CAR TO PURCHASE AND EVERY TIME IT WAS ALL ABOUT IF I TAKE THE CAR HOME RIGHT NOW AND WHAT KIND OF DEAL. ANYWAY I WAS REFERRED BY ONE OF MY FATHERS FRIENDS TO GO TO FITZGERALD HYUNDAI IN GAITHERSBURG TO SEE DANNY. HE HAD A SALES MAN SHOW ME A FEW CARS AND EVERYTHING WAS ABOUT WHAT I LIKED. THERE WAS NONE OF THIS " IF YOU TAKE IT HOME TODAY" I GUESS ITS BECAUSE THEY HAVE THE PRICES ON ALL THE CARS UP FRONT SO IT MAKES IT EASY. THEY WORKED OUT A GREAT PRICE FOR MY TRADE AND I ENDED UP DRIVING HOME IN MY NEW CAR. EVERYONE I WORKED WITH WAS VERY PLEASANT AND PROFESSIONAL, IT WAS A GREAT EXPERIENCE AND EVERY DEALER SHOULD DO BUSINESS THIS WAY

pgr1925

Feb 11, 2011

My truck had an electrical issue with one of the windows. As soon as I pulled into the service lane, someone was there to greet me. The problem was diagnosed quickly and dealt with in due course. The whole service department runs like a well oiled machine. Fitzgerald's competitors could learn a thing or two from these guys.

schmidtt

Jan 14, 2011

This the third car we have purchased from Fitzgerld Hyundai in Gaithersburg and every experiance has been better than the last. Arthur has always found us (we have 3 kids) the right car. When it comes to the financing and the price then he turns to Danny. We have ad some issues in the past but Danny works everything out better than we could every expect. I will send all my family and friends to see them. We have shopped them against other dealers on price but have found them to allways be staraight forward and at first thought some were a little cheeper,however after you add back the extra freight charge or the processing fee and dealer added packages at some stores they always have the best price.

dudwls

Dec 15, 2010

They were trying their best to accommodate my requiests & needs. Straightforward answers to questions and good pricing from the start. Negotiation process was actually much less painful than most other dealerships while they have maintained professional and courteous manners throughout the process. I am very satisfied with Fitz Mall Hyundai and if possible will do business with them again.

soccer1010

Jun 28, 2010

I searched Hyndai.com and found the Gaithersburg dealership on that website. I asked for a quote and got back a quick response from Robert Hess. From that point on it's been a smooth ride like the new Santa Fe I got. I have recommended the dealerhip and Robert Hess already to friends and family.Thank you all.

janetwolfe2

Apr 8, 2010

When we couldn't find the car we wanted in Annapolis,where we live, Fitzgerald got us the car the next day! The other dealer emailed us 2 days later hoping one would be on their next truck! A friendly, fun, positive atmosphere was great, along with others besides the sales person (managers? at the front desk)jumping in to get us finished and on the way home at the end of the deal which ended up late at night. No one complained that it was 9 pm and they wanted to go home--nice way to do business as far as we were concerned since we went on our way with our new car--the one we wanted with want we wanted on it and didn't have to wait a week or more as told to us by the local dealer. Being in sales, we know!!! when a customer inquires--there is an interest--when you get them what they want fast--they usually purchase. Fitzgerald did that. Thus, more happy customers! (Our friend had suggested we use this dealer since she had a few times with happy results so we drove to the dealership even tho we could practically walk to the local one.)

ptcruiser51

Apr 2, 2010

i liked the no pressure and ease of buying at fitzgerald the staff was professional and couterous there were no gimmicks the price posted on the sticker was the price you paid i also like that they gave me a tour of the dealership and introduced me to the service dept staff and when my car was ready for service they set up my first appointment i also likrd the buyer protection plan with the liftime loaner car

KarenRenninger

Jul 13, 2009

From the minute I called for an appointment, till I signed on the dotted line, the salesperson and other staff on the team explained all costs, options, let me take a test drive, and provided all documents I needed. There was no pressure. It was a very friendly and efficient experience; I would recommend the dealership without reservation. (My last experience was with Saturn in 1993!)