Used Cars for Sale at Five Star Chevrolet Buick GMC Cadillac in Warner Robins, GA

GhostfaceSigma

Nov 3, 2016

Lorenzo Porter was a great salesman. He took his time and was very informative of the car that I purchased. I am very pleased with my purchase.

SheedTruck

Nov 2, 2016

I was shopping for a new truck and Five Star Chevy was selling nicest trucks for the best price. My experience visiting Five Star Chevy was great. The sales personnel were very nice, friendly and knowledgeable about there vehicles. Next it's time to trade or buy another vehicle I will visit Five Star Chevy again. Thank you Five Star Chevy keep up the great work!

cyberneer20

Oct 28, 2016

Shannon picked right up where Keith left off without a blink! Great service and attention to detail. Thanks to the Five Star team for such great service!

Marquis

Oct 26, 2016

Salesman cedric Jackson was the best, he took care of me and was a man of his word, I got a great deal also there customer service associate Haley was outstanding aswell ...Five star chevrolet warner robins rocks........

Charles Belcher

Oct 22, 2016

Shannon Is great!! She is what customer care is all about. She get's you in and out promptly and double checks to assure you the work was done as it should be. Great service department.

Djc

Oct 21, 2016

Can't say enough about how great these people were to work with and when I take my car in for her "check-ups" I go right to Shannon. Can't say enough good things about her.

GAskydiva

Oct 21, 2016

Shannon in the service department is the BEST. She was friendly and knew her stuff. I would say Shannon is their "brand". And because of her I would go back time and again and I would recommend Five Starr to all my friends and family and anyone that asks for my recommendation

Chris Rountree

Oct 16, 2016

They took care of my problem . I had taken somewhere else and they recommended I take to a dealership. My battery was borderline

Gerald Prater

Oct 10, 2016

Austin gave me fast service and completed all tasks requested.

gregory walker

Oct 5, 2016

Great service great great great great great great very good service they treated with respect and took care of my needs If you looking for good service go their ask for JAI WALKER

KarinHamlin

Oct 3, 2016

Richard was able to find us exactly what we wanted and the price range we needed it in. He didnt stop until he found the exact vehicle we had to have. The Customer Service here is excellent, friendly and exceptional. Even after the sale he has checked on us to make sure everything was what we expected. :)

Bank12

Oct 3, 2016

At first I wanted to single one or two people out and shine their light to the rest of the team. Then it dawned on me that every department from detailing, clean up, mechanics, cashiers, service advisors, parts, sales, finance, and management provided me with an excellent customer experience. I appreciate the fact that everyone has a respect for each other and their talents which is a direct reflection to me the customer. I am treated with respect as a customer and I admire the award winning service of Five Star Chevrolet, Cadillac, Buick, and GMC. Thanks again for going above and beyond the average.

CrystalGay

Sep 25, 2016

Shannon Johnson in the service department is absolutely amazing. She is the only one that I will take my Cadalliac to. She goes above and beyond what is expected and is so pleasant to be around. Shannon is truly an amazing person and provides excellent service to her customers.

Don Morris

Sep 22, 2016

I was told that if I was asked for a review, I needed to rank everything outstanding or it wouldn't help.

Danielle Head

Sep 19, 2016

Satisfied with customer service, would have preferred an estimated wait time for vehicle while waiting for service to be done.

CAishaGA

Sep 18, 2016

I brought my vehicle in for routine service. I was having another issue and explained it to my service leader Drew. He quickly analyzed what I was saying and a possible resolution. He gave me a time frame that my vehicle would be finished and it was almost right on the dot.

Leesa Carver

Sep 16, 2016

quick, courteous service! They took me right in, loaned me a vehicle to drive, and got me serviced up in no time. Even had my car cleaned when I got back. Very pleasant experience!

Hotshot

Sep 13, 2016

Brad makes sure we are satisfied with all aspects of Five Star!We purchased 3 new cars from him in 1 week and continue to have our service work done with Five Star simply because of Brad !

Jimmy 1234

Sep 12, 2016

Routine oil change & tie rotation, very pleased with the service on my 2015 SRX. Angie was very professional and went out of her way to please me.

William faulk

Sep 11, 2016

Great customer service!!! I was well pleased with my total experience!

Bea49

Sep 11, 2016

I was informed completely, prior to beginning service about the work required/needed and what the cost would be. I have nothing more to add.

sell4you2day

Sep 10, 2016

they honored their word to fix my car that they damaged... it was a small chip. Joey was very professional and friendly. The cashier was also very helpful and friendly.

Shenita Bray.

Sep 9, 2016

I recently purchased a 2016 Chevy Malibu. It was not my first choice and I was heartbroken. The staff here at Five star Chevy were so awesome. They didnt give up on me and showed so much determination and was willing to help find me a vehicle and the right vehicle for me. They were very understanding and compassionate of my wants and needs and we were able to compromise and find a happy medium. I am so thankful for the service I recieved. Rico was very helpful, thoughtful , and never gave up on me even when I did. I was so nervous at the offer that Rico presented to me. I decided to trust him and remain patient. I am happy now I took a chance. I am grateful Lorenzo and Richard also were a big help. Richard worked very late hours for me due to me having to drive so far. Thank you. I would recommend this dealership to anyone. Thank yall for the great experience. 5 stars!!!

pbranch

Sep 7, 2016

Very pleased with the service on my 2013 SRX...the car wash was a bonus and much appreciated. Angie was very professional and kept me informed during my 2 hour wait.

Ray Rattary

Sep 6, 2016

Angie was my service rep. She did a great job getting me in and out in a timely manner.

ed

Sep 1, 2016

Told Johnny Thomas what I wanted for as payment and he worked to get it as close as possible. The overall experience was great, in less than 1 hour I was driving my new truck. Couldn't had a better dealership in my book.

grim

Aug 27, 2016

I was sent to Corey Lawson by a guy I work with. He was a true professional and worked to get me the best deal on my new Chevy truck. Straight shooter, no b.s. Not one lie. Finally a good experience buying a vehicle.

M Williams

Aug 25, 2016

Five Star provided excellent service and they had a friendly staff. The day showed up for service tHey were offering donuts to waiting customers and in the waiting room there's a big screen tv to help past the time while you're waiting for vehicle to be serviced.

Gary & Jan Parker

Aug 25, 2016

Had the Camaro serviced on a Saturday morning and very satisfied with staff and service provided. I do like that the dealer offers vehicle service on Saturdays which is great for working folks and those of us that live out of town.

buick

Aug 20, 2016

It was a pleasure working with Russell Christmas buying our new car. He was extremely knowledgeable of the GM line and 5star inventory. Highly recommended

RUSSELL MINIX

Aug 19, 2016

Angie is the best, her customer service skills are the best in town. Angie went above and beyond, she always kept me informed and up to date with my service.

R Lindsey

Aug 18, 2016

Excellent dealership, super personalities, friendly and full of knowledge.

Satisfied Customer

Aug 17, 2016

Melanie and the Maintenance Manager were extremely helpful in resolving an issue that I was having with a GM Tire and Wheel contract after I had submitted a claim for a damaged wheel and tire. Thanks to them I was able to receive the needed replacement of my wheel and tire without having an extended wait for authorizing the service. I was given the best service and am thankful for their help.

HBT

Aug 17, 2016

Great service, Angie was very professional, answered all question I had and took care of my vehicle. Vehicle was also washed when I picked it up.

Phyllis Hagin

Aug 15, 2016

Angie Branstrom, Customer Service Advisor was a wonderful blessing to me! I had so many questions and she answered ever one that I had! She got me in to check my vehicle and she stayed in contact with me to keep me informed of what was going on. I've had to deal with service departments before but I have never had someone like Angie to assist me. I will always be a Five Star Chevrolet customer because of Angie Branstrom. I cannot say enough good things about her!Thank You,Phyllis Hagin

O and R

Aug 15, 2016

WE went to buy a car and with the help of Brent Griffin we found what we were looking for. He was personable, courteous, patient as he " walked" us through the paperwork. When we got into the car he took time to show us what all the "bells and whistles" were and how to use them. He answered all our questions and was very helpful. He is an asset to Five Star Chevrolet.The facility was clean and all the employees congenial and helpful.

Momsanangel

Aug 12, 2016

They make something that shouldn't be difficult just that.... DIFFICULT! Be preared to have a lien release from your bank where your vehicle was financed if you want to cancel & get a refund on your unused extended warranty. We didn't purchase our newest vehicle from them & I guess this our punishment. That's ok, we got a MUCH better deal in Commerce. Even though we live in the Warner Robins area we will NEVER deal with Five Star again!

Gwendolyn Gibson

Aug 11, 2016

I had repairs done and they changed my oil and fix my tire. They where very polite . They took care of my issue very quickly and my wait was short and done timely. However there was a customer there who had been there for four hours. In his case that was too long to be waiting for your car repairs. But he seem OK with his long wait.Thank you, Gwen Gibson

rlhanderson

Aug 1, 2016

My air bag drama came to an end on this visit. I was afraid to drive my SUV toAtlanta due to a DIC alert telling us air bag needs servicing. I was told by service manager, "you are in no danger from driving it with the alert on." Made it there and back. Light continued to come on. It was taken care of by Shannon and I feel safe again. Shannon was exceptional. Thanks!

alex1stdad

Jul 31, 2016

Outstanding customer service, from Jeremy Shaughnessy, , Allan Johnson, and David "Spanky" Harned, his side kick Bill Kelsey, as well as Joey Jackson talking to me about things on his day off from Home when I called to talk about the New Corvette that I bought. Over the 55 years I have bought cars, I have bought almost every one from the dealer at this location, over two dozen cars, and None in the area can compete with Five Star on Customer service, or commitment after the sale.Don't be suckered by the Hype of other dealers, "Five Star" is the organization that works harder for you than any of the rest. When they tell you they will call you back, they Do.

Barbara Renfroe

Jul 27, 2016

Everyone is always wonderful. Always going the extra mile. While waiting for service the sales group always will chat with you and make sure everything is going good.

JJ

Jul 26, 2016

I had a great experience, Gary Marc was truly professional.

msneet

Jul 26, 2016

I was waiting in comfort while having my Oil changed. It was a very comfortable atmosphere. I was there less than hour and a half.

RE Stillwell

Jul 25, 2016

Great staff goes out of their way to makeservicong your vehicle fast and painless

Gordon Greenman

Jul 24, 2016

You could not ask for a better place to buy a vehicle. Kevin Plummer was absolutely amazing and he went above and beyond to help us get the car we wanted and within our price range. I would recommend Kevin to anyone and will always keep going back to 5 Star Chevrolet. Words cannot describe how we feel about our new car and how we feel about Kevin and 5 Star Chevrolet in Warner Robins, GA. They are the best and every one there was so friendly and helpful. I say take the extra mile and time again do go to 5 Star Chevrolet in Warner Robins, GA. I promise you will not regret it and ask for Kevin Plummer, he will do you right.Thanks again 5 Star Chevrolet for everything and for Kevin.Gordon Greenman

Leona Burns

Jul 18, 2016

Jai Walker is an amazing rep! He was professional, kind, and I felt he sincerely cared for my car servicing needs. I'd refer him to anyone.

Freedom for us

Jul 16, 2016

Quickly professional I really liked how Angie Barnstorm took care of me....I will ask for her assistance again.....the technician was patience as well

Mac

Jul 11, 2016

Everyone in parts department and service department work together to give you total satisfaction. They will contact General motors if necessary to get the problem resolved.

Eddie

Jul 11, 2016

After finding the truck I was looking for online, at this dealership I was contacted by RUSSELL CHRISTMAS. At first everything was fine and he seemed above board, it was a front! The truck had nerf bars added to it and I didn't want them so I asked CHRISTMAS if they could be removed and a credit given, CHRISTMAS stated that they were on the sticker and I had to take what was on there "by federal law"' and he then told me I could take them off and sell them if I didn't want them. I agreed to this and continued with the process and then the xxxxxxxx started. After CHRISTMAS received my checks for full payment of the vehicle he sends me a text from his personal cell phone stating, the nerf bars were not a part of the sticker and that I DIDN'T PAY FOR THEM, THEY WERE PART OF THE FIVE STAR ADVANTAGE PACKAGE, so he would "would take them for me". I told him they were mine and I would take them. Quite interesting that he text me from his personal cell phone to tell me this. CHRISTMAS also told me that I had to put a $500.00 deposit to hold the truck and that It would be refunded unless I wanted to put it towards the payment for the truck, I didn't. Trying to get my deposit back has been the true test showing that CHRISTMAS and the dealership are not honest and don't deal above board. CHRISTMAS wouldn't acknowledge that I wanted my card refunded during several emails between he and I. I guess he doesn't feel as free to talk via company email as he does through a text on his personal cell phone. STAY AWAY FROM THIS DEALERSHIP!!!!!

Peggy Williams

Jul 10, 2016

No problem. Completely satisfied I would use them again.

Thomas M. Michael

Jul 10, 2016

The work was done on time and the people that worked they check every thing on my truck and told me that it was ok.

Daniel Sanders

Jul 9, 2016

Great experience! Jai was wonderful. He got me in and out quickly and easy with no hassles. I would highly recommend Five Star Chevy.

Bernardine B

Jul 8, 2016

These employees are the best and they will not give up on you that easy they do their best to help get you the service you need plus more Thanks Mr.Cedric Jackson for your help and great services!!!!!!

bobby

Jul 6, 2016

I had my new truck serviced. It was super fast and Shannon was super nice. Thanks.

KATIE HOBSON

Jul 4, 2016

( ( ( ( (( WARNING! WARNING! WARNING! )) ) ) ) )This Dealership Is Very Dishonest. They put vehicles online for much cheaper prices than they have any intention of selling them for. Always claim its a "mistake". They strung me along for a week before "oh, sorry that one is sold, How about this one over here that cost A Ton More?". DO NOT SUPPORT THESE KIND OF TACTICS!!!!!!!!!!I REPEAT *DO NOT* SUPPORT THESE KIND OF TACTICS!!!!!!!!!!!

Ira Catherine Lewis

Jul 4, 2016

was very satisfied with the service and would recommend it to my friends.

Darryl Jones

Jul 4, 2016

Keith was a great help. My service was taking care of and the repair of my tire was completely quickly. A ride was provided to me to return to work and I was also picked up on time from work to retrieve my vehicle. Great Service was provided.

Curtis

Jul 3, 2016

Great fast service. Truck looked brand new when I got it back. Ask for Angie in service.

Kevin31088

Jun 29, 2016

Got a great deal and they did not waste my time. Got a great experience at Five Star Chevy. Highly recommend this dealership and the guys at Five Star who worked hard for my business and made me feel like family. Thanks guys..

"Kevin " Grand Limousine Georgia

Jun 29, 2016

Five Star Chevy handled my car deal on my busy schedule. They gave me the deal I was looking for. These guys really worked hard to insure I was completely satisfied with my overall experience. After my Five Star Chevy visit, the purchase process no longer feels like a dentist visit. They were up front and honest about my trade. Gave me a fair price for my trade. Gave me complete information about my new Suburban. Wowed me with the state of the art service department. And they all made me feel like family. They called, but did not continue to bug me over the phone. I highly recommend Five Star Chevy for all my friends that are looking to purchase or trade.KW

Steven Beach

Jun 28, 2016

Had my vehicle serviced for a routine oil change. The service technician was absolutely wonderful and placed my needs first. Also set me up with another appointment at my convenience for a potential warranty issue. Customer service was great!

Edna Adams

Jun 21, 2016

I was very happy with my Service Advisor Jaie Walker form Five Star Chevrolet Cadillac Buick GMCin Warner Robins, Ga.My service advisor Jai was friendly, went over all policies and advised me the same day with my car problems.From the beginning to the end Jai helped me through the process .I got some great advice about future maintenance for my car.Everyone was very helpful and friendly at the dealership.Thank you. I was very impressed.

Sparky's Momma

Jun 20, 2016

Jai and the service department team took excellent care of me and my Spark. I was provided with an accurate estimate of wait time. I was also provided with several updates. Members of the staff offered and delivered ice cold bottles of water as I waited.

Libby

Jun 16, 2016

The service rep Angie was wonderful! Even though she was out sick for a few days while my car was in their service-Angie kept me informed pretty much all the way. Angie returned my calls, call to give updates and was very excited for me when my vehicle was finally road-worthy again. I must add there was a third party involved (dealership Impala purchased from)-they were too slow with information to Angie and to myself-but she (Angie) preservered and I am back on the road again.....Thanks Angie!!!!

Michael Lippert

Jun 14, 2016

A great job fast and efficient. thank you. God bless.

Mramey

Jun 13, 2016

We had a great experience with the service department. They shuttled us to and from an appointment while the car was in service. And instead of making us wait for several hours for my car to be finished, they allowed us to use a loaner vehicle overnight. I would highly recommend the service department!

hot white slt

Jun 6, 2016

The dealership was the best i found after shopping around middle Ga.The services was very good and treated me with the most respect.. I see this young lady begin a good sale person for this Dealership..

sweetbaby

Jun 2, 2016

My first experience to have my 2015 SRX Cadillac serviced. Great! Limited time waiting. Found a cover laying in back on floor didn't know where to put it. called Keith, had me to send a picture of it and bring the car in and found where the cover went. In matters of seconds we were on our way.

Vonda Sharp

May 31, 2016

Everyone was nice and polite. They were efficient and fast. Area was very clean,professional. Offered me something to drink. Had them shuttle me to the hospital..

B. Harris

May 28, 2016

Excellent service except for the additional wait time of about 45 minutes. The service was great as expected and I am thoroughly pleased with the price matching guarantee. I will continue to be a loyal customer as long as they continue to have the same good old customer service that I am accustomed too.

Annie McNeil

May 27, 2016

Everything went good.. I had the best salesman name Clint, also the manager name Don.. They made buying my new with out any doubt.. Thanks.. They went through everything with me and my SUV have alots to offer..

Larry Hagan

May 25, 2016

On short notice Mr. Johnson and his service department staff were able to schedule and complete the required service on my Buick. The prompt service allowed me ample time to visit my relatives in Warner Robins. My home is in Columbus,GA.Thank youLarry Hagan

F. Eudy

May 24, 2016

Outstanding customer service as always. Second time I've brought my car in for recall repairs. Both times the work was completed efficiently.

Andre Luke

May 24, 2016

I had a great experience and I truly recommend this dealership!

eddie george

May 24, 2016

I used the online app to make an appointment and I drive for 45 mins to get to dealership but it is well worth it to get quality service

Calvin Carr

May 24, 2016

The Dealership do a great job at servicing the vehicle. They also let you know what is needed to keep the car in great shape. Thank you!!

Samuel F

May 21, 2016

I was greeted with great customer service and my auto maintenance was completed while I waited in about half the quoted wait time. Win win experience for me.

nitah

May 20, 2016

The salesman, Kevin Noel, was on point. He is an excellent salesman and he makes sure that he is giving you the best and satisfactory deals.

peterj1234

May 17, 2016

Always have good experience at 5 star. Angie is a super employee always friendly and quick to advise when service has been completed. Highly recommend her for increased responsibility.

nikki1988

May 11, 2016

I came in for service to have my oil changed and service was excellent. Jai Walker was my adviser and Roy Henton was the tech. They both were very friendly and had my vehicle in and out in no time.

Hazel Keen

May 4, 2016

They were very nice to me and helped to control cost of service. They were very cordial and worked with me in every way that I asked.

Sigmund Roseme

May 2, 2016

Mr. Roseme went above and beyond our expectations, and I am very greatful that he was my dealer.

Bryan

Apr 28, 2016

I went in to get the shifter in my car fixed. The button was sticking. It was fine but nowe it's sticky again. It needs to be fixed again.

PeaBea

Apr 25, 2016

The staff was friendly and professional... I waited a little longer than I expected, however the service was correct. The friendliness seemed to come from every person on staff.

David

Apr 21, 2016

Rico is the only sales manager I ever felt comfortable conducting business with. My 3rd car in 2 1/2 years. First time buying from Russell Christmas, pleasant experience. Big thanks to Brandon in the finance dept.He made it easy.

Gene Moody

Apr 12, 2016

The service tech was friendly. I received fast and great service

Roye Mathews

Apr 8, 2016

I recently called to schedule a service check for my Silverado and I was highly impressed with the customer service. Nikki Teauge was courteous, informative, and most importantly I was never asked to hold. Thanks Nikki! Roye Mathews

Joann Connell

Apr 8, 2016

Service person was very polite and considerate. I was in a hurry since my mother was in Hospice and not expected to live. He had my car serviced and ready in a very short time. I really appreciate the thoughtfulness and would recommend Five Star to my friends.

Rebecca Smith

Mar 30, 2016

Purchased a 2016 Chevrolet Traverse at Five Star and was very pleased with the service as well as the service department when we had it serviced.

ent3

Mar 30, 2016

did what was asked of them and nothing more. job was well done and everyone was nice and friendly. ready in a good amount of time.

Don

Mar 30, 2016

Brought the Colorado in for an oil change, tire rotation, multi-point inspection and two recalls. I was greeted by Angie as soon as I pulled into the service bay. She was very friendly, courteous and attentive. The computers went down when she started to write up the order, so she pulled out some paperwork and did it the old fashioned way. I didn't have to wait for the computers to come back up. All work was accomplished in a timely manner and I had my truck back early that afternoon. Good job!

Ira Catherine Lewis

Mar 27, 2016

Just took my truck for service every one was friendly and helpful always.

Sandra

Mar 25, 2016

AC not cooling. They reloaded the Freon and dye to check for leak. Come back if this did not work.

DARRISAW

Mar 22, 2016

Excellent,, love,,Customer,, service,,, Nikki Teague,,is the bomb,,loves,,Great ,,overall,,,, love,,,,,

Randy'sChevy

Mar 20, 2016

Great service from staff on recent servicing of truck. Showed up early and staff worked me in . Always helpful and answers all my questions about my new truck.. They are the A plus team.

Jashunda Ball

Mar 16, 2016

The service were great and I will go back for any service for my car.

Ronald

Mar 16, 2016

I honestly appreciate the service five star gave me. No regrets at all. Thank you for your service. Appointment right on time. Didn't have to wait long

Sheila

Mar 15, 2016

No appointment necessary and I was gone within an hour. The guy in charge of my service was extremely helpful!

Suvencore

Mar 8, 2016

What a great day I had at the car dealership Corey Lawson took me around like I was a Queen. and I selected a SUV Buick Encore. Love my car. Thanks Corey.

qmays1007

Mar 8, 2016

Never been to a dealership that treat you like family! Kevin plummer is the man!! I got to the dealership at 6:30 at 8:30 I was in my new 2016 Chevrolet silverado smiling ear to ear! I bought my car on a Saturday and I text kevin plummer on a Monday he answered my text immediately ! It hit me why this place is called five star :) Cause that's what they give 5 STAR SERVICE! Kevin Plummer you deserve an award budd thanks for everything!.

Mrs. Trelley M. Williams

Mar 5, 2016

Good Service. I was satisfied with the work done on my vehicle

Tracy T. Rouse

Mar 1, 2016

I, Tracy T. Rouse, purchased a new Tahoe from Five Star Chevrolet in Warner Robins, Georgia. I was very impressed and taken by the Sales Representative Mr. David Harned better known as "Spanky". He was very energetic as usual since we have purchased 3 other vehicles with his assistance. I am a very hard individual to convince but each time we purchase a car with his assistance he has made the process comfortable and pleasant. Me and my husband(Kevin Rouse) ONLY ask for David "Spanky" Harned for assistance when we need to purchase a car. I went to work the following day and a coworker wanted to know a good car salesman I immediately gave her Spanky's name and number because he will make sure she's a very important customer.

Karen Lang

Feb 29, 2016

Thank you Mike Alford for being so generous with your time and assistance in this car purchasing process. You and staff were attentive without any pressure just a real pleasure. ..

Carolgehm

Feb 29, 2016

Fixed in minimal time. I thought it was going to take hours! Fast and friendly! Can't beat that! Thanks Five Star, I love my GMC Canyon!

Robert Bale

Feb 28, 2016

Warranty repairs made to my trucks A/C. The manager Angie Branstrom got repairs made quickly. The shop did a good job and my A/C will now freeze you out.

Frank Suareo

Feb 27, 2016

I was very pleased with the service that I received from five star Chevrolet

Jessica Vastakis

Feb 27, 2016

We came to Five Star in September 2015 - I wanted a Tahoe and I refused to settle for anything else. After several long talks with Rico and "Air Force Dave" .... They found my Tahoe. (And trust me they worked hard to find my Tahoe...) Rico even went the extra mile and pointed us in the right direction with a GREAT local bank. I had my Tahoe within 72 hours of it coming onto the lot. They are WONDERFUL at Five Star and I would tell anyone to make the trip to WR and see Rico and his Team!!! THANK YOU RICO YOU ARE GREAT!!!!! And THANK YOU AIR FORCE DAVE... I know you have moved to another dealership (but still with Five Star) but you were also GREAT and made the buying process a great Experience!!!!Jessica Vastakis --- LOVING MY TAHOE!!!!!!!!

Terri B.Grayson

Feb 25, 2016

I would recommend Five Star Chevrolet, to all my Family and Friends, they were very professional and courteous, and explain everything clearly.

Robertj60

Feb 25, 2016

Because every time I have taken my car to get it service the service representative always talk to me in a very courtesy and professional manner

Bull's Eye

Feb 20, 2016

My company has been a regular vendor for Five Star Chevrolet for several years. My thanks goes out to Mrs. Dee Adkinson, in the accounts payable office for a job well done. My invoices are paid correctly and quickly. I don't have to wait long periods of time to be paid. That is very important to small businesses. Excellent customer service from the accounting group!!!

BT

Feb 19, 2016

They took very good care of my vehicle & the service was exceptional! I will continue to go back & get my vehicle serviced. Joey & Jai was great.

Andrew Nixon Jr

Feb 15, 2016

Excellent service performed on vehicle in the service department.

Mrs. Williams

Feb 12, 2016

I received top of the line service. Corey Lawson and Angie Branstrom were the best. The icing on the cake was the detail my truck received after repairs were done. Great job Five Star!

Kimmiecomb

Feb 7, 2016

I enjoyed bringing my vehicle in to be serviced. I live in Atlanta and the service made me feel like I was visiting old friends. I don't mind driving to get excellent service without any stress.

Shirley Lenhart

Feb 6, 2016

My husband Richard and I are so happy we found Five Star Cadillac after purchasing our SRX in North Macon. We were delighted to meet Joey Jackson and other friendly folks at this dealership. We would recommend Five Star to our friends, especially our military friends.Our repairs have all been completed in a timely manner and find the employees so professional and friendly.Your friends,Dick and Shirley LenhartWarner Robins, GA

Joel Wiley

Feb 5, 2016

Attention perspective automobile buyers..If you're in the market to purchase a new or used vehicle, I would strongly recommend that you contact Kathryn Carter, the Internet Specialist/Customer Care Associate, at 5-Star Chevrolet in Warner Robins..I just purchased a brand new 2016 Chevy Spark LS and she made this pleasant experience extremely worthwhile..Gosh, there are just no adequate words to correctly express how phenomenal, helpful, knowledgeable, and professional Kathryn Carter was in completing the deal of a lifetime..!

Chevyguy chris123

Feb 5, 2016

She took care of my car in a short amount of time. And then brought it to me. It was a great day at five star

kellye barton

Feb 4, 2016

very helpful & very nice staff, very friendly and helped me out in a timely manner---very pleased with my visit & will be following up as required on both of my vehicles

lilhuffie

Feb 3, 2016

Everyone was friendly and more prompt than I expected. I was expecting to be there several hours and was able to leave within a reasonable time frame.

ChevyGirl

Feb 2, 2016

The customer waiting area was nice. I could get some personal and professional work completed while I waited. I recommend going in the morning. Thank you.

Vickie Bohannon

Feb 1, 2016

No complaints. I will continue having my oil changed at this dealership.

Kevin Lashley

Feb 1, 2016

My 2012 Suburban was having issues with rough idling and sputtering a bit. this was all due to build up in fuel system as a direct result of the requirements of having ethanol in our gasoline. Upon treatment of the fuel system everything was fine. Drew Moore was my service advisor and he told me what was wrong, and gave me a time to return to pick up the vehicle, it was actually done about an hour before the time stated.

1500forlife

Feb 1, 2016

Very detailed instructions given by service regarding service of my vehicle. My vehicle was serviced timely and I was given a complimentary car wash and vacuum which I plan to use.

Adrian

Jan 31, 2016

This company is very friendly, courtesy,and make sure that your vehicle is very well taken care of.

Betty Roldan

Jan 31, 2016

I had my car serviced at Five Star.I had appointment for an oil change.I got my car checked in at a timely manor.The customer service was good.It took them less than an hour to finish my service.I was very pleased with everything during my visit.

harper00

Jan 31, 2016

My service experience was great, highly warm and friendly, and totally professional. Everyone made me feel very comfortable. Everyone spoke and was genuinely nice and friendly.

Chris Dayton

Jan 27, 2016

Called Phillip based on an internet listing I saw. Drove 4.5 hours to look at the car, ended up buying on the spot. They were fast and courteous. This was by the far the best deal in a250 mile radius and would highly recommend them to everyone.

rwgurd

Jan 26, 2016

Michelle and the crew were on top of diagnosing the problem, needed repairs and providing a loaner. Repairs were done effectively and on time. I was back in my car within 24 hrs. Outstanding!

Drumrgrl13

Jan 26, 2016

Great, friendly service from all aspects. Looking forward to continuing great customer service excellent...Have referred family and friends...Always precise and to the point, experienced, and always recommending ways to keep my vehicle driving safe, and reliable...Thanks again..

HoochyNACaddy

Jan 3, 2016

Chad Harper searched tirelessly for me, and saved me time and money on my new ATS Cadillac. He offered a truly hassle free buying experience. Chad and Brad (GM) went above and beyond to make sure I had the perfect car and buying experience. I would recommend this dealer and dealership to anyone!

Paula Humphrey

Dec 17, 2015

I contacted Five Star Chevrolet in Warner Robins, GA to obtain a price quote for buying a 2016 Colorada Crew Cab. Kendon McMurray, sales professional, called to provide the requested information. He was so diligent in pursuing the sale, setting up an appointment for me to drive the truck, and providing requested information on the vehicle. He was very knowledgeable at discussing all aspects of the truck in a very professional manner.. Once we agreed on a price and completed the deal, he had the vehicle cleaned and filled it up with fuel. He explained the Navigation system, the Bose radio system, OnStar, towing system, all warranties, etc. I highly recommend Kendon if you are in the market for a vehicle. He was very respectful and worked hard to close the deal.

Donald Singletary

Oct 16, 2015

I recently bought a 2009 Chevy Traverse from Five Star Chevrolet and had an interesting experience. I bought the car on Saturday and on Monday the check engine light came on. I admit I was very concerned but my salesman Richard Smith and the service manager Joey Jackson were great in taking care of me. I brought the car back in and found that it had timing issues and sensor problems. Joey had me a rental ready for me to drive and took the car in and completely repaired all the issues at no costs to me. I know that a lot of dealers will say "didn't you buy it used" but I can say that they have changed my opinion about Five Star and the service department there. We all can admit that when you buy a car from a dealer the last thing you want is to have problems, that's why you go to a big dealership to buy a car so you won't experience the troubles with your car. I have bought from other dealers and have never been treated the way I have with Five Star. They care about the customer and want them to feel as though they really matter. I give Five Star and their service department a 5 star rating and if it went to 10 they'd get a 10 too. Thanks Five Star.

Strickdawg94

Sep 25, 2015

I come in to perchance my first truck at this dealer and I could not be more pleased with Mr.Cristman at the dealership he took the time to walk me through the entire process and was extremely helpful I strongly recommend this dealer and I will be making future purchases with them

GLW202

Sep 14, 2015

My wife and I purchased a 2015 Chevrolet Silverado 1500 this past week where we had a terrific sales experience. We also had the distinct pleasure of meeting and working with the best Finance Manager we could imagine. Brandon Holmes welcomed us in his office with a wide and welcoming smile. We chatted for a few minutes then Brandon got to work. He went over every detail of our purchase agreement in a very efficient way (even when answering our interrupting questions he never missed a beat). He demonstrated a breath of knowledge about his job that I have rarely seen. My wife and I were also truly convinced that Brandon enjoys his job and that he demonstrates a keen interest of the customer and the dealership in everything he says or does. Brandon reviewed the many options we had about financing, warranties and protection plans. We probably asked twenty or more questions a in addition to asking him to re-compute varying pricing options so that we could better evaluate the products. Again, he handled all of this expertly and with a calmness that impressed the both of us. At the end of it all, Brandon made us very comfortable about our buying our new truck and we left his office knowing that all the decisions we had made were correct. He even saved us a little on the financing. My wife and I generally have not liked our past vehicle buying experiences and we usually have some second thoughts after the sale. I can tell you honestly that between our salesman, Russell Christmas and our Finance Director, Brandon Holmes this was a truly great buying experience. We have enjoyed our new Chevy truck from the moment we left the dealership and have had no second thoughts about anything. Note: I do miss my 2004 Chevy truck a little. Thanks Five Star Chevrolet Cadillac Buick. GMCSincerely, Gary and Sandra Williams

Shannon

Aug 28, 2015

I had been saving for years, and bought my first car (a 2014 Chevy Cruze) with Trey Temples at Five Star last September. Trey was extremely helpful with getting me the car I wanted and quoted me a price which happened to be a considerable amount less than the dealer I was initially working with. Just last week, a semi totaled my car. One call to Trey and I already have a new car at a payment price I can afford. (I was literally called the minute they unloaded a car that met my requirements off of the truck). I cannot begin to explain how amazing it has been working with Five Star both before and after my accident. Everyone (sales, finance, service, etc.) has been amazing, and they truly do whatever they can for their customer.

jacket48

Aug 19, 2015

Took my GMC Sierra in for a semi-elusive transmission/misfire issue. Joey Jackson drove the truck out with me and thoroughly assessed the symptoms. He asked lots of questions to ensure that the proper diagnosis was made. After a diagnostic testing, by the service tech Darren, and further discussion with Joey, the problem was identified and the vehicle was repaired quickly and effectively. I so enjoyed driving home from the dealership with a smooth driving truck. Joey Jackson was honest, straightforward and courteous in his dealings with me and Darren took the time to let me know how the diagnostics were progressing. I had a great experience with Joey in the service dept., and everyone I came in contact with at 5 Star.

woolwal

Aug 10, 2015

Great customer service and done in a timely manner.Very friendly and helpful. The car was done whale I waited and looked around at other cars on the lot.

VINYARD100

Aug 10, 2015

I had a great experience with the service dept. totally because of Tina Hester who listen to my problem with my vehicle got it taken care of in a timely manner ,she provided water in the waiting area just excellent customer service skills ,kept us informed thru the process.

ladylewis

Aug 7, 2015

I had a great experience with Cory Lawson was great. I have told so many of my family (on my side) about Five Star my husband family already know how great they are because they have brought several cars from Five Star with Brandon Holmes. This time we was bless to have Cory Lawson, he was so patient with me and my husband. He did not pressurer us or rush us to buy. We had been to the dealer ship 2 times before my husband decided to cosign for me. I hadn't purchase a new car in over 15 years. Cory Lawson did not hassle us at all. When we decided what car would be best for me he took me for a test drive, he should me all amides about the car. And on top of being the best car salesman ever I had mention to him that I needed ice in my cup he offered to go and get me some. I will always tell any and everyone about Cory Lawson and Five Star Chevrolet. Keep good salesman like. Corey Lawson.

kendallH

Aug 2, 2015

COREY LAWSON AT FIVESTAR CHEVY ON WATSON BLVD WAS AMAZING AT HELPING WITH ALL EQUIPTMENT IN MY VEHICLE AND THE SERVICE AND MANAGERS WERE VERY FRIENDLY. I GOT A GREAT DEAL ON MY CAR AND AM VERY SATISFIED!! I RECOMMEND COREY AND FIVE STAR CHEVROLET TO ANYONE WANTING QUALITY SERVICE AND CAR ALL AT ONCE

billy.crews

Aug 1, 2015

from the first contact to the last contact at five star chevy, the service was excellent. Russel was very knowledgeble and personable in his handling of my purchase of a 2015 chevy camaro.The sales manager Jason was also excellent in his abilities to meet me at the price that was comfortable for me.I would highly recommend five star chevy to anyone and will use them again for my next vehicle purchase as well

jasmine reid

Jul 31, 2015

I just bought my first car from here! My whole experience was absolutely amazing! Mr.johnny was my sale rep and he did great at helping choose such a great car! Also the manager Rico really made sure I was a satisfied customer.

L R

Jul 30, 2015

Quick service on shift cable. Well done Tina Hester .

Dhana pacheco

Jul 29, 2015

Corey Lawson was the best person I have ever dealt with in me life he showed my mother four or more car's and never lost his cool all I can say is we need more corey Lawson in the car lots in Warner robins

BSHunt

Jul 27, 2015

Gary Marc is the standard that all car salespersons should strive for. He was truly attentive and professional to what we were looking for. After listening to our requirements, he positioned four vehicles at the front of the dealership for us to test drive. When we returned from one test drive the next one was running and ready for us. His attitude and humor and non pressure tactics were refreshing. We would also like to recognize Aurico and Brondon as well the rest of the staff at Five Star Chevrolet. They were awesome!

Tangie Bostic

Jul 23, 2015

Reggie Henderson made my experience at Five Star in Warner Robins one that I would always remember. I actually didn't go to get me a car but I went with a family member and Reggie put me in a brand new 2015 Chevy Cruise and also my family member was put in a brand new car as well. Reggie Henderson went above and beyond while serving us and always made sure that we was comfortable and explain everything to us. Reggie Henderson has exceed my expectations. He is #1.

Jon

Jul 21, 2015

I dealt mainly with David Mcelligott and had a great experience when purchasing my new Tahoe.

Jmorris035

Jul 14, 2015

We had a great experience once again dealing with Corey Lawson. My fiance got his last vehicle from him and we decided to use him again. We were once again satisfied with the services which were helpful and an easy process. I recommend that if your looking fire a car and a salesmen that won't think of himself and think about your best interest ask for Corey!

vernesta044

Jul 12, 2015

I'm writing to advise that the experience of working with Corey Lawson, was a very pleasurable one. He was very friendly,helpful and respectful, while the purchase of my new vehicle was being finalized he kept me cool with a bottle of water! I would recommend Corey to all new comers in the market of purchasing a new vehicle! Thank you Corey Lawson!! Yours truly Vernesta Harris

gregandsundai

Jul 11, 2015

I love my Equinox! Jason, Randy, and Veith made our car buying experience GREAT and stress free! They believe in taking care of their customers.

Carlton and Faye Paulk

Jul 8, 2015

We knew what we wanted in a Chevrolet pick up. We located one on the internet at Five Star in Warner Robins. We drove the 90 miles getting there late afternoon. Our salesman Gary Marc was very nice and very professional. He could not have treated us better negotiating the price. We wanted different tires and they had to be ordered so that delayed getting the truck a few days but that was not a problem with us. We picked up the truck today and Gary turned us over to Sigmund Roseme to show us how to operate everything. Sigmund was just awesome. Not only doing his job with perfection but we will always remember our conversation. It was so kind of him to go beyond any experience weve ever had at a car dealership. When we need another vehicle we will go to Five Star first. We will also recommend Five Star ever chance we get but we will give a red flag when one deals with the finance department. Mistakes do get made. We love our new Truck and our son/grandson loves the one they bought from you a few days after we bought ours .

Moore 101

Jul 6, 2015

We had the best car buying experience at Five Star.Special thanks to Mr.Gelinas and Mr.Wilson.I would recommend anyone.Mr. and Mrs.Moore

FransfotosGA

Jul 1, 2015

Five Star Chevrolet in Warner Robins is the best car dealership I have ever dealt with. Buying my car was very easy and stress free. My salesman, Richard Smith, was awesome! Jason Cranford, Brandon Holmes, and Kathryn Carter were awesome as well! They all exceeded my expectations. Thank you! Fran Spears

covergirl1913

Jun 29, 2015

I came in with a problem. Rico went above and beyond to meet all my needs and many of my wants as it relates to purchasing a new vehicle. I trusted his recommendation and I absolutely love my new vehicle!

Natae27

Jun 17, 2015

I was very satisfied with the customer service I received from this dealership. My salesman was patient and answered all of my questions. I am happy with my purchase and the next car I get will definitely cone from Five Star!

Temple Harris

Jun 9, 2015

My daughter and I came to just look and window shop, and th next thing I knew was that I was leaving out with a brand new Chevy Cruze!

Susie 2013 Buick Encore

Jun 5, 2015

Even though I live in North Carolina, I will always buy my cars at the 5 star dealership in Warner Robbins Ga. They found my car at the price I asked for and then they delivered it to my front door in NC. Who does that? The employees were so nice and so willing to work hard to find a used 2013 Buick Encore.It is so nice to finally find a dealership that helps without pressure to buy. Heather was SUPER friendly and worked on all my paperwork sending me everything I needed saving me time and headaches .I believe Jeremy Shaughnessy runs the operation there so Kudos to him.He must run not only a tight ship but a very friendly one.

MzCoco

Jun 4, 2015

David Gelinas provided us with great customer, efficient product knowledge and just plain great hospitality. We will be recommending everyone we know to come to 5 star......

John R.

Jun 1, 2015

I could not have asked for better treatment! Five Star Chevrolet in Warner Robins gave me great information, no pressure, and a great price! Jacob and Greg went the above and beyond to make my purchase a great experience!!!

Kim Price

May 28, 2015

DAVID MCELLIGOTT was a great salesman. He went over all the details in full about my 2015 Chevrolet Silverado High Country truck. He was probably one of the most helpful salesman I have ever had dealings with. I was In and out of the dealership in no time. He also told me if I had any problems with my truck or questions to not hesitate, give him a call. The next time we are in the market for a new vehicle, he will be the first man I call.

Steve Moore, Jr.

May 22, 2015

Very good car shopping experience. The Salesperson (Mitch), Sales Manager (Jason) and the Finance Officer were all very professional and courteous. I would certainly use this dealership again. Very happy with my new purchase.

denesee

May 19, 2015

Once again, outstanding customer service from Kevin Noel. This is my 3rd purchase with Kevin at FiveStar. I am always pleased with the outstanding customer service that he provides and his willingness to always find the right vehicle at the right price for me. He always go above and beyond for me. Mr. Aurico, Brad Williams and Vieth Powell were excellent at putting together a deal that best suited my needs. I am very pleased with my new vehicle. I would recommend FiveStar to anyone looking to purchase a new or used vehicle.

Ron Reaves

May 8, 2015

My Volt required a recall dealing with a computer update. I called Mr. Dan Smith, Service Consultant last week for an appointment. Mr. Smith scheduled the recall, took the car in on the time promised, finished to update in a timely manner, and called me to pick up my car. Dan met and actually exceeded my expectations on this visit. I did ot purchase my Volt at Five Star. Based on the professional manner in which the visit was handled, I will certainly make an effort to contact this dealer in the future if I were looking to purchase another Chevolet. I would like to thank Dan Smth and Britanny again for the excellent service offered to me while at Five Star Chevolet. Ron Reaves

dalme71

May 8, 2015

the service crew was quick to wait on me. I had good experience at buying my truck at your dealership. I checked looked at the dealership in Byron and could not get a good deal.

Richard smith and The Banker Tara

Apr 18, 2015

Bad Buying Process They Was Not Helpful On The Loan Don't Like To Be Lie To.

Kierra Harris

Apr 4, 2015

I recently purchased a 2015 Camaro. I was very pleased with the exceptional customer service. Mr. Corey Lawson was very professional and made my purchase pleasurable. It was rather refreshing to know that a salesman took my preferences into consideration. Also, Mr. Brandon Holmes was very, kind, friendly and professional while completing the financial documents. I would highly recommend my family, friends, and colleagues for any future purchases.

Helen & Paul

Mar 20, 2015

Andrew Neal was the first to approach us on the lot, very polite and friendly, also very attentive. Explained what I wanted and what I could pay, he comment was "When I get it done, will you buy today?" I said if you can get it done with a suv I like and the amount I was working with, then yes, I did have my doubt, but he did and we drove away in my suv. Andrew is great, I will recommend Andrew Neal and Five Star Chevrolet.

dcherif

Mar 20, 2015

I went to Five Star Service Center to have my Chev Spark service for recall repairs and a free oil change. I was met in a timely manner by Ms. Tina Hester, a Certified Service Consultant. She prepared the paperwork and sent for a driver to take me home for the wait. I would like to personally think Ms. Tina and the Five Star crew for a pleasant experience and a short wait time.

bktibbs

Mar 17, 2015

Tina Hester was outstanding with her customer service skills regarding my situation. She kept me abreast of how the repairs were progressing and when everything was going to be completed. Of course any customer doesn't want to leave their daily driver overnight for repairs, but I had no choice and made due. Tina is a very knowledgeable service rep and hope she takes care of me on my next visit. My Camaro was leaking, hopefully it was fixed, I guess will know when it rains hard.

James 2941

Mar 16, 2015

Came in for service on my car . Tina Hester was a great help and was more than impressed with her knowledge of my vehicle !

Calisa Smith

Mar 13, 2015

This dealership does not keep their written or spoken word. First, the finance manager was totally dishonest about financing and insinuated that Robins Federal credit Union looked more favorable on applicants who purchase an extended warranty and then he also added a tire hazard warranty without our knowledge. The salesman took the vehicle to be detailed and fail to put the mats back in the vehicle so the salesman promised to get us mats and an additional key fob and key, which was listed on the paperwork. We made several visit to the dealership to retrieve these items only to be disappointed. They could not find the original mats so they offered mats that were not compatible with the vehicle and finally gave us all weather mats that collect dirt stating carpeted mats would cost $180. They wanted to charge for programming the key that was owed to us but the salesman did it himself; however, the key fob just got in after 3 months and a follow-up call. Now, they want to charge us to program it but suggested a locksmith would be cheaper. We could not find a locksmith near by to do it without the instructions. I would never purchase a vehicle here again nor do I recommend this dealership to anyone. Buyers beware!

Kim Horton

Mar 12, 2015

Tina Hester was my customer service rep and she was great. She made sure all my needs was met and made me feel like a valued customers.

Joseph & Linda Rogers

Mar 11, 2015

Kudos to Randy Colbert for being such an excellent salesman. From the time he approached us, he presented himself as a true professional by being very attentive & patient with us. We liked the fact that he was not overbearing & allowed us to car shop at our leisure. It was a beautiful day & a beautiful car buying experience. We are loving our new Cadillac XTS.

Edward Lester

Mar 9, 2015

All Star is awesome.Ms.Tina is was friendly, helpful, and great to talk with.

jdloyd

Mar 7, 2015

Excellent Service, I would highly recommend Five Star to anyone looking to buy a new or used car.The salesmen were fast and friendly, couldn't have had a better experience any where else.. thx

LaFonda Smith

Mar 4, 2015

I took my 2014 GMC Sierra in for its 1st oil change and Tina Hester was great. She does everything with a smile and she is so helpful. Hopefully I won't need another truck anytime soon but if I do I will definietely come to Five Star GMC to see Tina Hester, Kevin Noel and Rico. Thank for the great service

KathyRS

Feb 28, 2015

I am downsizing and needed a smaller. vehicle with payments that were within my budget. Corey Lawson was an awesome salesperson; I told him what I could afford and he advocated on my behalf. I was able to purchase a 2015 Chevrolet. Equinox. The finance process was easy; Brandon Holmes walked me through the steps and got the best possible payment and coverage.

DWil116

Feb 20, 2015

I have purchased many cars during my long life. Lawson and Holmes were by far the most professional in my car buying experience. I am completely satisfied with there service.

Mickey

Feb 17, 2015

Joey Jackson excellent customer service.I had some contamination on my paint and wheels on my new Chevy 1500 Crew Cab Z-71 4X4.Joey had his detail crew remove and polish these problem areas and now they look like new.Thanks, Mickey Wright

marshieka thompkins

Feb 16, 2015

Purchase a 2013 dodge charger Randy Colbert excellent sale man in need of a new or used vehicle ask for Mr.Colbert

cyberneer20

Feb 8, 2015

Once again a superb experience when purchasing our sixth vehicle from Reggie Henderson! This time it was a 2013 Cadillac SRX and my wife has the biggest smile ever! Thanks to the great team at Five Star for always making our vehicle purchases a pleasure and for the superior support from the Service team after each of our purchases!

Unhappy Camper

Feb 2, 2015

I went to Five Star for basic service to be conducted on my vehicle. The service technician later presented me with an air filter and stated the importance of having it replaced at that moment, I then asked if it could wait for my next scheduled service, he then went on to state "I would not leave out the parking lot with the condition of this air filter because of it's effect to the engine." Well, because I know little to nothing about vehicles and based upon his comment I said okay if it's imperative and it can't wait then okay change it. Now here is the unbelievable part, once I got home and reviewed the vehicle inspection sheet, in the comment area it stated "CUSTOMER REQUESTED AIR FILTER CHANGE" and according to the sheet in the yellow section it was checked under the MAY NEED FUTURE ATTENTION. Five Star service....no thanks.

z28

Jan 23, 2015

I live in NJ and I drove all the way down to Georgia to buy my new 2015 Camaro Z28 from Chad Goss of Five Star Chevy. Chad is a great guy and was honest threw out the whole buying experience. I'm not use to honest dealers as I live in NJ and everybody up here is trying to rake you under the coals... Every dealer I spoke with in NJ said, if you can get that price on a new Z28, then I will take 10 of them... Well, Chad and I agreed on an amazing price on the Z28, and a value on my 2014 Evo as a trade in. Chad never reneged on his word and the deal went threw as agreed upon. If you want a straight answer, honest, respectable sales person, then see Chad Goss of Five Star Chevy for all of your new and used car buying needs. You won't be disappointed.

katy

Jan 10, 2015

Our salesman, Richard Smith, was a huge help over the phone as well as at the dealership. I told him exactly what I was looking for and he found it! The whole car buying process was one I dreaded but he as well as the dealership made it a very smooth and quick process. He exceeded our expectations and we would highly recommend him as a salesman.

Terrigrayson66

Dec 30, 2014

I don't know if the other review went through or not, so I'm doing another one to make sure David the air force guy, get his review. As I said he was very much helpful, patience and kind. Very informative and Brandon Holmes was very informative in the banking area. Yes, I would recommend your dealership to other peoples. Thank you again...

T. Smith

Dec 22, 2014

I went to Five Star Chevrolet to purchase my first vehicle which was a 2015 GMC Sierra Denali. The Salesman Randy Colbert was respectful, courteous and provided great customer service. All my problems were taken care of. He made sure that everything fit into the budget range that I had in mind. I was able to leave with the truck of my choice and I was satisfied with the process. I am a proud owner of a NEW 2015 GMC Sierra Denali, thanks to Randy Colbert. Randy went out of his way to make sure that all my questions and concerns were answered. I look forward to doing business with Randy Colbert again in the future.

Rosa Williams

Dec 22, 2014

I was very satisfied with the service from salesman, Corey Lawson. He was very helpful and knowledegable. He was very attentive to my needs while helping me to choose the vehicle of my choice. If I had to do it all over again, I would choose Five Star. If you are in the market to buy a vehicle, stop by Five Star and ask for Corey Lawson. He will put you to riding.

Dontask!

Dec 15, 2014

I purchased a brand new car and was lied to by the finance manager. I was under the impression that GM financial was charging me an extra $150/month for 18 months and that after 18 months it would stop and I'd just pay the original payment. He told me it would save me so much a month and a large amount overall on my car. My credit score wasn't the best so I figured this was probably the best deal I'd get so I went with it. About a month later I started receiving paperwork in the mail. I was signed up for an extended tire hazard warranty that was optional and not required. That's where the extra $150/month was going and obviously the car lot makes money off that or he wouldn't have tried screwing me into buying it. Luckily I was able to cancel it and only pay the payment to GM. If he wouldn't have lied about the warranty and made me think I was required to pay that extra money monthly, I would have been satisfied with my visit. I guess because I was a young female there alone he thought he would take advantage of the situation and screw me over!!!

jeff

Dec 13, 2014

overall terrible experience. worst of the worst. will never do business with any 5 star dealership

Stardust11

Dec 12, 2014

Recently, my vehicle broke down and I knew it was only the beginning of costly repairs. I was sick of it, knew that I needed dependable transportation but, with my credit being less than spotless, I made several inquiries online. Five Star GMC/Cadillac/Chevrolet/Buick showed an almost persistent desire to try to assist me in acquiring better transportation. At such point, I was willing to accept whatever I could be put into. Finally, I spoke to a sales professional named Kevin Plummer, who said that my current transportation woes weren't a problem at all. Mr. Plummer picked me up from my home, took me to the dealership, where he gathered needed information and went to work. To that point, I thought, "there's no way I'm driving out of here tonight." Mr. Plummer, however, seemed to have the prevailing thought, "there's no way he's not driving out of here. In a nutshell, Mr. Plummer put forth the most diligent effort I've ever seen, in any aspect. I had no down payment, my trade-in was in for repairs and my credit was downright ugly. Mr. Plummer.....after only about a half hour.....came to me and he said "Sir, are you ready to take delivery of a car tonight!" I said "absolutely!!" He shook my hand and said "let's go see it." Mr. Plummer was excellent and.....like I've never seen before.....out the customer's best interest in the forefront. I drove off of Five Star's lot in a 2014 model year vehicle, when I thought the best I could look forward to was one of their "clearance" cars. Just three hours before, I had neither transportation nor a clue. Five Star worked out a great, affordable deal and Mr. Plummer made sure that I left, total satisfied. I would not only recommend Five Star to anyone, but Mr. Kevin Plummer will really go the extra mile. It as truly an indescribable experience!!!

D Small

Dec 4, 2014

I had problems with my 2008 Buick Enclave and was unsure if I wanted to spend more money to get it repaired, so the folks at 5 Star asked if I'd be interested in trading it in on another vehicle. While I was hesitant at first, after meeting Corey Lawson in sales I will say that all of my worries were taken care of. I was able to secure a beautiful 2014 GMC Sierra Double Cab Z71 4x4 and have been extremely pleased with it thus far. Corey went above and beyond during our discussions to ensure all of my questions or concerns were answered promptly. I look forward to working with Corey again in the future.

jrf102012

Dec 1, 2014

At first my visit was a little rocky. They didn't want to give me hardly anything for my car that had very low miles but yet didn't want to come off their car at all either. We actually got up to leave and they came out after us for us to come back and see if we could work a deal.. After they realized we weren't budging and decided to give us what we needed for our vehicle we were able to work a good deal.. everything turned out good and we got a great car!

Jaqueline Tolen

Nov 4, 2014

I have been to a lot of automobile dealerships and Five Star has them all beat. My salesman Keven Noel was excellent, very professional and extremely helpful. Buying my second truck at Five Star Chevy was just as enjoyable as the first time. I'll recommend Five Star Chevrolet to everyone. THANKS!

Kenzie Walters

Oct 30, 2014

I had a recall on my car and Andy went way out of this way to make sure I was taking care of! Even help me get a rental car to drive while my car was being worked on!! Thank you so much Andy I look forward to doing Business with you again! Thanks Andy!

zwebb

Oct 22, 2014

Corey Lawson was such a great help over the phone and also while we were at the dealership. He exceeded our expectations and we would highly recommend him as a salesman.

Yankee Chuck

Oct 16, 2014

My thanks to Ashley the (sales shark) Shawn the (money man) and Ricco the (magnificent manager) for going above and beyond customer service.

Arla Earl

Oct 7, 2014

Took my 2013 Malibu in for a recall and oil change and met with Andy in the service department who made sure I had another car to drive while my car was fixed which was done in a few hrs made sure to contact me at all stages of repair and suggested needed maintenance couldn't ask for better service!

Merle

Sep 30, 2014

I was hesitant about using 5 star for my Escalade repair because of some of the ratings, but I had no other choice while in Warner Robins. A young man named Kevin Martinez was extremely helpful and got me in and out in no time. It was simply a small fix, but another place was going to change out something really expensive to fix it. Mr. Martinez was so helpful and nice, and honest about what was wrong I wished I could do something more than just a good rating.

Tjordan#1

Sep 29, 2014

For the last 2 yrs I've had this vehicle from this dealership Mr. Joey Jackson Center Advisor has shown me courtesy and outstanding service. He deserves an Award in my eyes and I am very pleased with his service. I'm sure I am not the only one to express such "Wonderful Customer Satisfaction". Thank You, Mr. Titus Jordan

Jeff Allen

Aug 22, 2014

Received a promotional flyer from Five Star Chevrolet in Warner Robins called the Great American Summer Sell Off. It talked about cars that are on sale and had a section where you could scratch off to see if you won a prize. There were three circles to scratch. One said Lottery $2,500, one had a picture of a 2014 Chevrolet Impala, and the third was for a Microsoft Surface 2 Tablet. I scratched the Lottery and it said try again. I scratched the Microsoft Tablet and it said try again. I scratched the Impala and it said winner, implying I had won the new car. I called the phone number on the flyer and gave her the code, and she said she confirmed I was the winner and needed to go to the dealership to claim the prize. I got to the dealership and after being forced to answer a bunch of questions with a salesman, he said let's go see which prize you won. I said what do you mean, I won the car according to the flyer. He said that just because the car was under the winning scratch off area, didn't mean I won the car. He looked at a board and said I won a $2.00 lottery ticket. Deceptive contests and advertising like this reinforces this dealership runs scams and you cannot trust them. I will never buy a car at a Five Star dealership. Buyer beware!

johnrs1980

Jul 15, 2014

I went to look at a used vehicle, and I drove away in a new vehicle which offered better gas mileage. The sales staff were friendly and helpful, and I would return and recommend this dealer to anyone!

miltclark

Jul 12, 2014

We was very pleased with Mr.Crawford service. He got me and my wife and her aunt the vehicles we wanted..TWO THUMBS UP FROM US!!!!!!

Stephanie

Jul 12, 2014

Definatley 5 stars for Keven Noel! He made it the best experience my husband and I had ever had when purchasing a vehicle. I will be telling all my friends to definitely go see him. I never would have thought purchasing a vehicle could be so easy and a pleasant experience. Thank you again Keven - you are the best!! Wesley and Stephanie Ward

A satisfied customer

Jul 11, 2014

I went to Five Star to have my Saturn repaired. I had just had repairs done to the car at another repair shop. I had spent thousands trying to get everything fixed but I knew my Saturn was on it's last leg. It had 178,000 miles on it and still needed additional repairs. Salesman James Crawford suggested I get a new car. I was reluctant to try as I know I didn't have money for a down payment. But the thought of having a car I could depend on was irresistible. James really went to work for me. I was able to get a 2014 Sonic with no money down and the first payment is not due til October! James was extremely helpful through the whole process. He was very knowledgeable and also very nice . So if you need a new car, go to Five Star Chevrolet on Watson in Warner Robins. Ask for James Crawford. You will not be disappointed.

bslauson

Jun 28, 2014

They were very helpful and determined to get us in a truck for a great price and exactly what we needed. Thanks Reggie for a great truck.

kelveisha

Jun 27, 2014

Amazing! He went above and beyond to get me in the car of my dreams. He was very nice and friendly. I would highly recommend him to my friends.

papajack

Jun 24, 2014

Cheryl Miller was very polite, well mannered and extremely helpful to us. Cheryl has only been at this business for a couple of weeks and was confident and able to answer most all of our questions. Her ability to pay attention to intrinsic details when explaining the features of the Onstar system as well as other features of the car, were exemplary. Most impressive was when she showed her appreciation for our shopping at 5 Star. She is truly a remarkable person and I will highly recommend her to my friends with confidence that she will do a great job for them..

goodygood1

Jun 24, 2014

We were very satisfied with the overall service. From the time we began looking for a car until we found a car, the service was great. Gary worked with us diligently until he helped us find the car we wanted and in the right price range. We could not have asked for a better salesman. Even when we came into the office he made sure we were comfortable and satisfied. My husband had not even thought about a test drive and Gary took him on one that sealed the deal. We would definitely recommend Five Star and Gary to neighbors, friends, and co-workers

Tennis83

Jun 17, 2014

Great sales staff. Very professional. Great truck to drive. I will be too back to this dealership for another purchase. Took care of my needs.

rose.kenney

Jun 17, 2014

Our sales agent treated us with excellent customer service and respect and was able to get us in a brand new Cruze after an accident!

Cathy224

Jun 16, 2014

Very nice and friendly great people person and I would highly recommend him to any body looking for a car no pressure just very patient and polite

JG83

Jun 14, 2014

My wife and I had an excellent experience working with James Crawford. He was very kind and not pushy, real down to earth. This was honestly the best experience we have ever had buying a new vehicle and why we actually bought two. They have certainly made a returning customer out of us. Thank you again

bencarpenter94

Jun 14, 2014

Experience was easy & hassle free....When we came in to the dealership and met Mr. Kelsay we informed him of what we were looking for and he went to work trying to find it. Gave us many options to choose from until we were happy and were ready to sign on the dotted line...I would highly recommend the Five Star Deslership to anyone looking for a GMC or Chevrolet!

Lkg1966

Jun 14, 2014

Excellent customer service, took his time explaining car and details! Felt very comfortable and informed - would definitely recommend when buying a car! Personable, kind, knowledgeable

PLMM

Jun 13, 2014

Visited the Dealership to price vehicles and check out different options. The Salesman (David) introduced himself and immediately made me feel at ease. He demonstrated the vehicles I showed an interest in, and allowed me to test drive them all to see the differences in the vehicles. At no time was my salesman at all pushy or short, he genuinely was there to assist me and make sure I was completely sure and convinced that this was my NEW vehicle!!! Even when we had to complete all the paperwork he was there to explain everything and not to leave out anything. David was a true professional and now someone I consider a dear friend, I will continue to purchase my vehicles from 5 Star Chevrolet and advise all my family and friends to do so also. I also recommend David McElligott as their salesman, he is truly a dedicated, caring individual.

celebrex

Jun 13, 2014

I visited the Five Star dealer on June 10, 2014. I was only pricing cars at that time . I had a couple of cars that I had pulled from the computer to price. Cheryl approach me with a smile and began showing me some cars. Five Star has a huge selection of cars. I finally test drove a 2014 pre-owned Chevrolet Impala LTZ unlimited. The drive was great and we began talking numbers. Cheryl Miller was genuineand relatable. I got my 2014 Chevy Impala LTZ and love it. Cheryl Miller was very kind, considerate and patience. I will definitely recommendothers to experience the visit at Five Star and ask for Cheryl Miller Sales Professional. """"" EXCELLENT SERVICE """"

al

Jun 13, 2014

David was outstanding. He answer all our questions and was very patient with us. We felt no pressure to buy. I recommended that my son go see David, because he was looking to buy also. He sold two Cars that weekend to my family. He a great salesman and person.

lkc101913

Jun 13, 2014

David McElligott went above and beyond for us when we bought our FIRST car. My husband is in AIT school in Ft. Gordon Georgia and could not be there in person when we went to test drive the car. He communicated with us and answered every question we had....which was A LOT! I went to several car dealerships before deciding on Five Star Chevrolet in Warner Robins. I can tell you I would not have bought from this dealership if it had not been for David's help and understanding of our situation. Not only did he help us with getting the financing, but he also took the papers to Ft. Gordon (which is two hours away) for my husband to sign. My husband felt like he treated him with the utmost respect.He treated us like "family" and I did not feel pressured to make a decision that day. He was very professional and I would and have recommended him to other people. My mom, which was with me, even said she would buy a car from David in the future because he was so helpful with me buying our first car. We could not have found a better salesman to make our first car buying experience a success. Luke and Kacey Carter

elsalg

Jun 13, 2014

My friend bought a 2104 Malibu from Keven Noel at Five Star Chevrolet and loved the treatment that she received. So, I decided to go there and check them out myself. The staff was friendly and the building was clean and they had a lot of vehicles on their lot to choose from. My salesman, Keven Noel, went out of his way and did a great job to get me a great deal. I am so happy that I went there instead of Butler. Thanks again Five Star Chevy for all your help!

Alexredding

Jun 13, 2014

I bought a 2010 Chevrolet Equinox from Five Star Chevrolet in Warner Robins. My salesman was Trey Temples and he was very nice and easy to work with. I had gotten in a wreck and totaled my car and Trey went out of his way to get me in something that was affordable, as well as safe for my one year old son and myself. The manager, Brad Williams, was also very helpful. My experience was wonderful and I recommend anyone buying a car from there and if at all possible, get Trey Temples as your salesman and there will be no doubt you will leave happy and confident in your purchase!

Thomasine

Jun 13, 2014

Mr Thomas was very friendly and helpful in meeting my needs and getting me in the perfect vehicle for me. He worked to get me a payment I could work with. He went out of his way to ensure I was COMPLETELY satisfied. In short, he was awesome.

hamp1866

Jun 13, 2014

We had a good experience with Chuck and FiveStar. Everything he said he would do he has come through for us on. Anytime we call he answers or returns our call promptly.

Davidr352567

Jun 13, 2014

Great service dealer was fair and prompt provided spray in bed liner and everything had a great time and great service awesome time great place

lgutierrez2784

Jun 13, 2014

I had an amazing experience at Five Star Chevrolet. I'm a fist time new car buyer and I will definately recomment everyone to this dealership. The customer service was excellent not only did David create a delightful experience but Rico went out of his way to make sure I got a good deal for the car I wanted. I have no word to describe the excellent customer service and excellent prices they have.

vonoventwin

Jun 13, 2014

So I've heard and read the horror stories of buying a car. Well I heard wrong! The experience I had with Mr. Fortenberry was of such a high caliber of professionalism that I will be using him for the rest of my car buying life! This guy is honest, encouraging, motivated, and is connected with his customers. A true gentlemen toward women ( my wife) and just oozes joy. I think this guy actually loves his job... It sure does shine through when you meet a personality such as this. A+ to Five Star Chevy for hiring this guy. He will be a top level manager in no time. Thank goodness we met William. If it wasn't for him our car buying home would probably have been Riverside ( where we purchased our first vehicle from). Again, I am in awe with the level of professionalism and sheer courtesy William extended to me! A++++

Snead1993

Jun 13, 2014

Awesome dealers here!!!! Russell Christmas went out of his way to make sure I got a got the deal I wanted in my impala. Great job Five Star, ill be back.

thomastine1

Jun 13, 2014

My new car buying experience was awesome! My sales person Johnny Thomas was very helpful and friendly! I was in and out in no time! I will definitely be buying from Five Star Chevy again!!

ldsalmon

Jun 13, 2014

One day I decided to go take at look at the Cadillac's the local dealership right up the road from my work place. Had always thought Cadillacs were for old people, but my husband had been talking about them for months. I pulled up and was promptly greeted by my salesman, David McElligott. He was polite and very friendly. I explained what I wanted to look at and the circumstances to which would have to be met in order for me to purchase a new car. You see, I had two vehicles that I wanted to trade in for the one. Since I was currently driving one of the vehicles, David quickly arranged for the estimator to take a look at my car while we were test driving one of the Cadillac CTS's. He showed me all the bells and whistles and was very knowledgable in regards to the product. When we returned to the showroom, he was able to quickly get a run down on the numbers for the deal I was trying to make. I did not purchase the car that dayneeded to go home and discuss with my husband. We looked at the different styles of Cadillacs and decided on the small version, the ATS. So the next day, I went back to the dealership to test drive the ATS - on my lunch hour. Again, David was available and happy to help me. I was sold. Since the dealership had not seen the second vehicle I was trading and my husband had not seen the new car, David arrange for us to drive the car to the house so my husband, who was recovering from surgery, could see the new car and David drove my other vehicle back to the dealership. My choice was made and David went to work on the deal while I returned to work. Throughout the afternoon, David would call and keep me updated on the progress. After work, I returned to the dealership with my husband and we reviewed the deal. It was everything that David had said and we had agreed on. We signed the paperwork and I am now the proud owner of a new 2014 Cadillac ATS. I have recommended David to several people and will certainly ask for him when my husband gets ready to trade up his Chevy truck.

chesty253

Jun 13, 2014

I have purchased a lot of vehicles over the years and my experience with Five Star by far has been the best experience I have ever had purchasing a vehicle. Trey was very courteous and made the whole experience hassle free and pleasant. I would recommend that everyone go to Five Star and ask for Trey Temples if they want a hassle free, best deal, and pleasant all around car buying experience..

MH44

Jun 13, 2014

We came in looking for a specific vehicle, we visited a few other dealerships and they were giving us the run around, we really didn't appreciate that but when we arrived at Five Star Michael greeted us with a big smile, sat us down and I guess he could sense that I happened to be a tad bid nervous, he told us to just relax and he will take care of everything for us and he did as he said, found the exact vehicle that we wanted and we couldn't be happier with the service that we received. We strongly recommend Michael for anyone out there attempting to get a vehicle.

Smitty49

Jun 13, 2014

Charles was an excellent sales person. We Compared The Ford Escape and Honda CRV. After taking a look and at the Equinox, it's size and feel was exactly what we wanted. Very happy with FiveStar Chevrolet and Extremely happy with Chuck

stevedurkee

Jun 12, 2014

We were fortunate enough to be helped by both Patrick and Reggie. We had a great experience. We were shown many vehicles on multiple occasions in a relaxed, no pressure atmosphere. Five Star had a great selection of vehicles and Patrick and Reggie were extremely knowledgeable on the many options available and helped us make the best decision for our family. We were so pleased we bought 2 cars! Thanks again for a great experience. We will definitely be back.

Ministertjlewis

Jun 12, 2014

His guidance and knowledge made this purchase an amazing experience!!! I will return in a yr to buy another one and he is my salesman for life! Everyone should come and buy from him!!! Smart, energetic and professional!

Oldfellow

Jun 11, 2014

James Crawford and trhe other personel i came in contact with during my purchase, of the BUICK, was outstanding. James was very patient in explaining all of the information on the operation of the vehicle, and the followup after the purchase of the car. He shoud me the service department, and other services availalible at the dearship. I would recomend FIVE STAR BUICK to anyone. I am a satisfied customer, Charles Gardnere

MLBATES

Jun 11, 2014

I arrived at the dealership knowing the automobile I was interested in. Mr. Crawford applied no high pressure tactics in trying to get me to "upgrade" my choice but rather expedited the process in finalizing the purchase. I was kept well informed concerning the status of the process throughout and was soon on my way with my purchase. I would gladly visit the dealership again in seeking another vehicle and would certainly seek out Mr. Crawford when I do.

durkinm

Apr 25, 2014

Cadillac.com had a promotion on their website that offered a $100.00 VISA gift card for coming in to a participating dealership and test driving a new Cadillac. The only stipulations were that you had to be 21 or older, have a valid driver's license and show proof of ownership of a 2004 or newer vehicle. I registered for the test drive at Five Star Chevrolet Buick GMC Cadillac in Warner Robins, GA and got an email from one of the salesmen. I called him to confirm they were participating and he confirmed that they were. When I got there, however, they played dumb and showed me a piece of paper that showed it ending on April 17. I told them that the deal was current and that it was, apparently, extended. When it was obvious that they weren't going to honor the deal, I departed and communicated with them in sign language as I departed. These folk's pictures should be in the dictionary next to the word SHYSTER! They have proven their dishonesty to me and I'm sure they'd lie to anyone at any time for any reason. My advice to everyone - AVOID Five Star Chevrolet Buick GMC Cadillac like the PLAGUE!!!UPDATE: When I got home I realized they have spammed my email address to what seems like every auto dealership in the southeast. There does not seem to be a limit to their unethical practices.

Cory

Feb 26, 2014

I'm not sure why I like giving five star dealers a try. The internet sales manager never knows ANYTHING. The sales person "CURTIS" or "CHRIS" he lies so much I don't remember. I did my research and all they try to do is get you to come down. I stay to far. ANSWER MY QUESTION and I'll come down when I want too. I finally just blocked they number and took my services else where.

Azzy

Feb 8, 2014

My 1st experience was not pleasant, almost 400 dollars to change transmission fluid and another huge charge to change a clip in my door. When I went to pay there were exorbitant recycling charges but it was a dealer so I expected expensive. When a brake like busted nearby I had the car towed to them. I bought in a 1994 Caprice with an obvious brake line leak under the driver's side passenger door. I paid 129.00 to be told all my brake parts past the master cylinder needed to be replaced because rust contaminated them, estimate 2800.00+ and was told it would take someone a day and a half to 2 days. I told them that almost every part including the master cylinder was replaced just 3 yrs ago and could they just flush the system and repair the line. Told this was not possible. Even at 80 an hour for 2 days, it is 1280. I towed the car to a local shop who replaced the bad brake line and the one on the other side. They said all parts were fine and none needed to be replaced. Since I had told them your estimate, I expected at least 1200. They estimated the repair at a few hundred, so I had them service the transmission also. Total charge 460.00. I do not feel that I should pay for this "estimate" since it should rightly be called attempted robbery. I had recently paid to have both my cars serviced there. Transmission service cost almost 400 and about 700 to replace a broken clip in my window. I don't mind spending more for the dealer, but 2800+ to repair a brake leak is ridiculous. I complained to the service manager and ccd the manager and did not get any reply at all. Complete nonsense. I have owned chevy's for many years and this is no way to treat a lifetime customer. The shop that repaired my car said they only care about selling new cars and that was the impression I got. They did not honor my simple request to flush and repair my line. I will never return and would give the same advice to anyone who asked.

dislm

Feb 4, 2014

horrible service seen a truck that we was interested in online so I had my spouse send them an e-mail about it I got 40 calls back all trying to sell us that truck so we asked if the truck had a tow hitch on it and they stated they would go out and check and call us back but after 2 days I finally found out the truck had been sold 4 days earlier and was no longer available. I figured hey things happen so we ended up going back online. they had 3 trucks we liked so made a call to verify they were there before we went up to check on it. and they claimed they had 2 of them that fit what we wanted so we said ok but first they needed to make sure they could meet the terms which was we wanted pre approval of an amount that I could get we also stated which was what I wanted to pay per month and that it would only be my spouse because only one person was to be on it and how much we was willing to put down they said they would check into it they then called me back and wanted more money down so we did come up quite a bit and they said ok and said no problem we can do it we once again verified 2 of the truck were still there and they said yes. so we went down there. this is where it got really bad 1st they only had one truck they said they had to locate the other, few minutes later they said it was signed out back in January but they were bringing it back for us to look at it few minutes after that they came back and said they did not know where it was at. well that caused the first warning flag. 2nd when we got there they were very pushy to get my check for the down payment and we would not give them it till we made sure everything was correct. while waiting for him to get the paperwork they came back and said they could not do it for the terms so my husband asked what happen thought everything was pre done they stated that they were hoping before we got there it would have been done but could not do it and wanted me to be a co signer and I already told them it could only be one person on it and not anyone else. They said they had to have it so we were done then. This place is a joke the left hand does not know what the right hand is doing. be very careful and pay close attention to them when they are promising something they can't fulfill. this was done at 5 star Chevy of Warner Robbins

Richard Warren

Jan 13, 2014

I contacted the internet sales desk at Five Star Chevrolet through Cars.Com to seek information on a used vehicle I saw advertised online. Several days later I received a response from both a salesman, as well as an internet sales person. First, the salesman told me the vehicle had been sold and tried to get me to consider other vehicles, even though the vehicle was still sitting on their lot. Later, the internet sales person came back to me and said there was a mistake and the vehicle was still there and for sale. I had done my homework on Kelly Blue Book and knew what the suggested retail price was. I wrote the internet sales person back and asked her to provide their lowest price on the vehicle and it met my expectations, I'd come in and pay cash for the vehicle or trade one of my vehicles in on it and pay the balance in cash. She would never provide me a bottom line price and kept insisting I come by to talk to them. I finally gave up and will take my business elsewhere. I've found these people to not be very willing to negotiate on price online...I won't ever offer to give them my business again as I've already purchased one vehicle from them and swore then I'd never do business with them again.

Emma

Jan 4, 2014

more than satisfied with service received would recommend five star gmc to anyone seeking a dependable, trustworthy car dealership. technicians are always making sure you are being taken care of in a timely manner

lisafaine

Nov 7, 2013

I have had a bad experience with Hughes Honda, not once but twice. My husband and I were looking online, and we had found a 2013 Malibu that we really wanted to see about getting. So I called Five Star to see if they still had the vehicle, and I was told yes. So my husband and I had dropped in to look at it after work one night this week. Test drove it, really liked the car. We wanted to trade in my 2013 Honda Civic for the 2013 Malibu. But when it really come down to the numbers, Five Star would not work with us. I knew that I would be a little upside down on my Civic. But I was not about to trade it in and be $10,000 upside down. I am not that stupid. So the salesman went and came back with some more numbers. He made several comments to me, "what do you expect us to do"? I looked at him and told him I didn't expect him to do anything for me. Asked for my DL back and my keys and walked out. I left him talking to my husband. Really pissed me off with his attitude. It was obvious that he did not want my business very much. Needless to say, I went home and really prayed about it. So I went to Jeff Smith Chevrolet, and I spoke with "MYRON" from Byron, very great salesman. They had the same exact car in stock but theirs was fully loaded. I explained my situation with the Civic and the bad experience I had encountered with Hughes Honda, he was able to make it happen for me to get what I wanted. And the great thing about it is my husband and I not only purchased the 2013 Chevrolet Malibu, we purchased my husband a 2014 Chevrolet Silverado. So I just wanted to let Five Star know that they just didn't miss out on 1 sale, they missed out on 2 sales. So great job for Myron, and William that could have been your sales, if you were more willing to work with someone. Maybe you need to go and take lessons from Myron- he is with Jeff Smith Chevrolet.

Betty Jo Rumph

Sep 27, 2013

The people are very nice, do excellent work and I didn't have to wait too long. The problem is financial. I paid over $4000.00 for maintenance when I bought the car but the cost is high for oil change trips. For example. they charge for filters, "flushing", fluids, etc. till the last trip was almost $600.00. It's like my granddaughter said. She just traded her Buick for a Nissan because Buicks have to be "babied" too much- too expensive.

GPPCMP

Sep 17, 2013

Car in for routine maintenance. As usual...all employees very friendly and professional WITHOUT coming across as pushy. Once again service done promptly and right the first time! Very much appreciated!

pearl011

Sep 17, 2013

My husband and I stopped by the dealership 9/13/13 to look at a couple of models. We were helped by David Henry. David was wonderful. He was knowledgeable about the different options on each car. He was very friendly and helpful. We were very likely going to purchase a vehicle that night if they could offer the car we wanted with all the options we chose. My husband was definite and clear that he wanted a v-6 engine instead of a 4 cylinder. David brought the sales manager in as (in his words) "The closer". He asked us to drive one of the models he had on the lot so we did. We realized after driving it that he was trying to play a trick on us and prove a point about the 4 cylinder verses the v-6. My husband told him at that time not to try to sell us something we didn't want. The sales manager was totally arrogant, condescending and disrespectful. He challenged my husband several times and followed us out the door continuing to push his point in a smart aleck manner. When we went to leave, he was still shouting things to my husband. David walked us to the car and tried to smooth things over and encourage us to still consider a deal with him. We really hated for him to lose a sale because he was so nice and helpful, but we will never visit this dealership again. The sales manager couldn't have ruined this sale any better if he had been doing it on purpose. I'm not sure he wasn't. If this dealership thinks this is the proper way to do business, they are the worst dealership I've ever seen.

MH

Aug 31, 2013

Drove 150 miles get there the car was being worked on in the shop,Had to wait 2hrs to even see it,While waiting he was dealing with another couple on the same vehicle, but we was there first to look at it, not to mention we drove all that way! They took the other couple out the side door and was letting them look at it, then let them drive it!!!! We was very upset, that is very bad business in my opinion, very sneaky!!!! WE WIll NEVER GO BACK THERE AGAIN!!!!!!!!!!!!!!!!!

Marian Wharton

Aug 30, 2013

This was my first time bringing my Cadillac in for an oil change. Nic took excellent care of me and my car! Super service! I couldn't have asked for better treatment! Thanks Five Star and Nic!!

Tina/Service

Aug 22, 2013

Had wonderful service at Five Star in Warner Robins GA, Tina was awesome, and I will alway go back to Five Star, because of the service.

Edwin

Aug 8, 2013

Nic Peters and the service dept. did an excellent job when I went in to get an oil change on my 2012 Chevrolet GrandSport Corvette. I appreciate their attention. They always make I am happy and my Corvette needs are met each time I go in for service.

Sumantha R.

Jul 14, 2013

I had a wonderful experience at the service department. Tina Hester greeted me with a smile and she had a warm demeanor. I felt very welcomed since this was my first visit. She found a defect in one of my tires and gladly ordered me a new one which was covered under warranty. She kept me informed of everything happening while my car was being serviced.

Judi G

Jul 10, 2013

My sales person Gary Marc was very professional and I was able to get into my first grand new vehicle in under an hour. Outstanding!!

Just Shopping in Warner Robins

Jul 9, 2013

The young man that assisted me was wonderful. After visiting the Gainesville, FL dealership days earlier where the service was totally awful, the Warner Robins dealership was like a breath of fresh air. I was totally impressed when I was about to leave and he opened the door for me to enter my vehicle. Thank you for the great service. (I think that he was the manager of the full service side)

Yaiyai123

Jul 2, 2013

We were traveling home to Illinois from Florida and had air conditioning problems. Service was extremely helpful and friendly. They took care of the problem promptly and had us back on the road in less than two hours. Extremely satisfied!!

jasondulin

Jun 29, 2013

I have previously purchased 2 vehicles from Five Star Chevrolet and would have considered my self a loyal customer "until today" when I went to get my third" As a previous reviewer has mentioned i have in fact witnessed them playing games with what they believe to be under educated and less fortunate people.I will be setting up a domain within the coming weeks fivestarsucks.com where video will be posted and lots of customer testomony of the shady and poor business practices of this dealership. if everyone that has been messed with by this dealership will join together to warn fellow consumers we can save alot of people alot of money.The salesmen are trained to lie the price they tell you and the price on the paper work will be different buyers please please Beware The salesman told me that a vehicle I purchased from them a year ago I was way upside down in because my previous salesman F***** me to bad.

Kim

Jun 18, 2013

Nick is always professional and represents the dealership in a positive manner.

satisfied customer

May 31, 2013

Excellent job and well done Nic,,,,, bought this car from Five Star here in Warner Robins and they have provoded excellent servive ever since,,,,,

Willieb

May 24, 2013

I was very pleased with my service expert. He was courteous and prompt. I will always ask for Nicholas Peters. He was excellent. I also brought my vehicle from this dealership. Excellent service in both areas!

Displeased Customer

May 9, 2013

The staff was rude and refused to help when a major porblem occured. We were not treated like customers. We were treated as if it was a privilage to purchase a vehicle from them.

Kkeys

Apr 24, 2013

I got an appointment in one day. Nick took care of me. My car was ready to be picked up earlier than scheduled. I also had a great time talking with Jennifer.

rlaplante

Apr 18, 2013

Extended warrenty stated tie rod not covered due to fair wear. I brought dealership pamplet showing platinum parts that were not covered and tie rod was not listed in exception list. Nic and management step up and covered the service on part, I just paid for part. It is nice to see a dealership back up their customer. Thanks for your customer support!

Mrs. HR

Apr 9, 2013

I was able to trade my car with no problems! Everyone understood and offered a solution to the problem instead of making excuses.

rengos0304

Mar 20, 2013

Very pleased with the service I received in the service department. I took my 2011 Malibu in for brake problems and was advised that I had a problem with my rotors. Nick was great at letting me know what I would need to do. He was able to get my front rotors replaced under warranty. I will glady return to the dealership to have the service done on my vehicle. A+ service and customer service from Nick and Tommy.

duanesmitty

Mar 16, 2013

Took truck in for weak brakes. Thought I had air in the abs. I already knew that 4 functional tests of the abs module were required for purging and only a dealer had the tool to do it. I asked if a brake bleed would remove air from the abs and was told yes. The tech pulled my vehicle into the bay and the first thing he said was "I can't guarantee any pedal pressure." Should have pulled out right then. Silly me... The tech read some codes from my abs module. I spoke with the service rep and he told me about the codes. He couldn't tell me what the codes meant without charging me $120 for a diagnostic. I Googled the codes and read they might me caused by air. I again asked if air would be removed with a brake bleed and was told yes. I decided to go ahead and have the tech bleed the brakes. As I watched him head to the wheels with a wrench I told him that the truck had speedbleeders. He showed me his hand and said "I got this." Then when he reached the wheel and realized the wrench he grabbed was the wrong size he shook his head and did some mumbling. The speedbleeders are a different size and I tried to save him some effort. He performed a standard pump, open, close, release at each wheel without running the functional test. It seemed to me that the tech didn't want to work on my vehicle and did as little as possible to say he had performed a bleeding. When I was asked to pay I told them I didn't see the tech perform a functional test and that was when they told me the tech couldn't perform the test with the codes. I ended up paying for the bleed as it was "performed". While I was there another customer called in for a tow. Some time later I overheard the tow driver, who had arrived at the location the customer said he was, ask for the service rep to call the customer to see if he was still there. He had gotten a tow from another company. Another sales rep said to put something extra on the bill to repay the tow driver for his time and gas. I'm sorry if I wait long enough for your tow that I get tired of waiting and then call another company and the second company still get there first - you'd better not charge me for your delay and slow driver.

tammi Collier

Mar 9, 2013

The. Saleman was real postive and i will most definitely shop here again.

Marianne Melnick

Feb 18, 2013

Because of the sales professional, Chuck Tinson, my buying experience was very positive. I looked at several models and finally decided on a 2012 Acadia with a Denali package. Chuck was very patient and professional. He used a soft sale approach which I greatly appreciated. I do not like or would I buy from a sales professional who uses hard tactics or who pressures a customer. It is the buyer"s prerogative to make a decision on their terms because it is their money that they are spending. Chuck was exceptionally knowledgable about each car I looked at and walked me through all the new technology. I would recommend him to anyone looking at a GM product. It was more about the sales professional, Chuck, then the particular dealership. Also, want to give a shoutout to Lee Baggerly who helped with the numbers.

bennyfarnell3218

Oct 10, 2012

My wife and I bought a pre-owned GMC Acadia and our salesman was top notch! Rich went out of his way to help us find the perfect vehicle for our current financial situation and really made us feel at home while we were at the dealership. He even came to our house to pick up one of the vehicles we traded in. Talk about service! I highly recommend this dealership,the customer service, and integrity of our salesman made our vehicle purchase a very rewarding experience.

jggilmore

Oct 8, 2012

I would like to take a moment to thank the staff for being very professional, respectful and for treating my family like there own. The service was outsanding. I also want to say that Mr.Scott Tyner was the best sales rep I have ever encountered, he was very polite to me and my family. They made sure we was satisfied with the car that we wanted. we drove off the lot with the car that we loved. We will recomend this dealership to all of our friends and family. once again we thank you guy's

1969z28302

Jun 14, 2012

Beware: Use non-compliant oil, $1.50 oil filter & failed complete checks and lube chassis as stated!I brought my 6 month old vehicle in for the initial complementary service. I wanted to make sure they would use a good oil, so I asked Angie (Service Coordinator) what oil would they be using. She said it depended on what was on the oil filler cap on the engine. So, we raised the hood and she saw the cap stated "DEXOS", which is a high quality oil that GM started requiring on some, if not all of their 2011 vehicles. Immediately after seeing the oil cap she told me they would be using Mobile-1 Full Synthetic. I said "great, that's fine with me". I had some ready to give them to use if they weren't going to use a good full synthetic oil.The next day, I happened to look at the receipt and saw they used Valvoline 5W30 Maxlife (Which is a high mileage oil for vehicles that have over 75,000 miles. Upon reading this, I called the service dept and voiced my concern of the wrong oil being used. I told him that Angie said they would use Mobil-1 Full Synthetic. He started telling me that full synthetic wasn't recommended for my vehicle and it would actually start making my engine burn oil. I told him if he didnt have some kind of proof, I dont care about his opinion. He did state the oil was high mileage oil and it shouldn't have been used in my vehicle. He continued to insist I shouldn't use full synthetic though, so I did some research on DEXOS oil. Come to find out, the oil they put in my vehicle according to the receipt doesn't even meet GMs requirement for the DEXOS specifications. So, that means if my engine was to seize up and I tried to submit a warranty claim to GM, they would DENY it, because the wrong type oil was used!!!!! After the conversation with their foolish technician, I thought it was best to look under my vehicle to ensure they lubricated the chassis as they should have. While under there, I saw there was no evidence the tie rod ends were lubricated with grease as there was lots of brake dust built up on the grease fitting. Also, the rubber boots showed no evidence of having any grease in them. In addition, I noticed the oil filter wasn't the typical blue color that I had usually seen on AC/Delco filters in the past. Upon closer inspection of the filter, I found they used a cheap Asian imported filter which costs $1.50 on the internet. Really?? How many customers want a cheap oil filter installed on a $35K vehicle? I guess I was ignorant to think they would actually use OEM (Original Equipment Manufacturer) parts at a large Chevy dealership. Yeah, that's my fault for not asking more details about every little thing they would do during the service. I guess they're no different than the quick lube shops which do a five minute oil change and check half (if that many) of what the manufacturer recommends. The following day, I spoke with the General Manager. He didn't have time to hear my concerns and insisted that I speak to the Service Manager instead of him. He said he wasn't a mechanic and he didn't know a lot of what I was talking about. Really?? You're over a large dealership and don't know basic details about oil, filters and lubrication?? So, I spoke with Alex Diaz, the Service Manager, about my concerns. He started telling me there was probably a computer glitch and he would research it and get back with me. I was pretty annoyed, so I decided I would speak to him in person. It really bothers me when people always try to blame errors on computers. So, I got there and he said what I expected. He said it was a computer problem, but they now have it corrected. After I mentioned there was no evidence that the lube was completed, he said he would be honest with me, "the mechanics now-a-days think if a vehicle doesn't have 30K miles on it, and they only need to change the oil". He went on to say, "they think since the vehicle is fairly new, that it's not necessary to lubricate everything and do all the checks like their supposed to". I was glad he was honest with me and didn't try to lie about some of their shady mechanics. He did say he was going to use my situation as a training opportunity for his folks the next morning and he would fix the problems. My concern is what's the long term fix? Will they keep taking short cuts when someone's not looking? Apparently, they have a quality of work problem. As I know it, their technicians get paid by the job and not by the hour. So, the more vehicles they complete, the more money they make. The incentive for them is to do them quickly. Shortcuts and substandard work ends up becoming standard while quality goes to the way side! He then offered to change the oil with Mobil-1 (like I was initially told), use an AC/Delco OEM filter, and they would properly lubricate the chassis. I told him, at this point, the only way I would consider it, is if I stood behind them and watched them do it, because I no longer trust them to do quality work. He said I could, but I declined his offer since the trust is no longer there. Now, Ill have to find a trustworthy dealership in the event I need service other than what I can do myself.I was warned by numerous people not to deal with Five Star and now I see what theyre talking about.

Julie

Apr 2, 2012

I spent hours communicating and getting a picture with top up. Then they wanted $500. more for the car than the published price saying they can not get a rebate for people living in certain states. Then they wanted another $500. to send me paper work, receive paper work with cashiers check from me and mail me the title. That is as bad as it gets.

TastyFrez

Mar 29, 2012

I'd like to talk about the two different visits I have made to this dealer. The first visit was for an oil change and tire rotation. I went in and parked in line with the rest of the cars and walked over to the desk. I said I was there for an oil change and tire rotation and said I saw the GM coupon. I was told that I would have to have it printed out. So, I asked if they had somewhere I could do that. I was told no. So, I began waiting and noticed they had a sign that said if they didn't come over to my vehicle and check certain things and ask me about it, my oil change was free. So, I was going to wait to check out and ask about that. Then as I'm sitting outside for some fresh air, with my wife and 2 year old daughter, a service member comes out and begins smoking about 5 feet from us. So, we got up and went for a walk and noticed about 20 yards away was a smoking area sign...at this point I asked for the manager. Explained everything that happened and he told me I would get my next oil change for free. So, I got what was offered for not asking me certain things. So, my vehicle was done and I paid full price. I get in my vehicle and there are greese marks all over my steering wheel. I was so upset I drove off at this point. On the way home I see smoke coming from under the hood. I get home and notice that there was oil spilled all over the engine bay around the oil fill. Also, check my fluid levels and noticed they didn't fill any of them. So, I call the dealership and leave messages for the next two days with no response from the manager. On the third day I leave a complaint with BBB and within 24hrs I get a phone call from the manager telling me to come in with my credit card and they will refund my money. I went in asked for the service manager and he came over and took me to the payment window and told the lady to refund my money and walked away. Never said sorry or anything for the horrible visit that I had. I have since been driving 35mins to another dealer just to get oil changes. Lets move on to my second visit to this dealership. I went there to test drive a vehicle. Figured hey, they can't do anything wrong with just a test drive. As I drive in the parking lot and head to the type of vehicle we're looking in to I see about 7 salesmen huddled on the sidewalk all staring me down. I drive past and head to where they have the vehicle we're looking at. One salesman follows. I barely have time to get out and help my wife get our kids out before I'm already being asked if they could help. He was helpful and answered my questions and I was like I can work with this guy. My wife and I had already test drove 4 other type of vehicles and knew once we test drove and looked at this one it was going to be our choice, but there are a few things we needed. We wanted a certain color, the smaller engine, and AWD. Well, being in the south, AWD is hard to find. So, the salesman located a vehicle that matched what we wanted with some extra options that we really didn't want, but were fine with having. Oh and this was on saturday morning. So, the salesman told me he could get that vehicle in 24-48 hours. I agreed and did the whole trade in and USAA price. Pretty happy with everything at this point. I knew USAA price was a good deal, but not always the best, but I wasn't too concerned about price. As long as I wasn't getting ripped off. So, on monday I try calling a few times and I kept getting hung up on after being on hold for 5mins. So, then instead of asking for my salesman, I called and asked for anyone in sales. OF COURSE that gets an answer lol. I said I'm trying to get ahold of my salesman and I need a status of my vehicle. So, my salesman calls back and leaves me a message stating that they have locked down my vehicle and just waiting for the other dealer to pick a vehicle in their inventory to swap. So, on tuesday I tried calling again and couldn't get ahold of my salesman. So, I drove over after work. Found my salesman after about 15mins of sitting there and asked him again for a status. He walks off and comes back and tells me that the other dealership has an interested buyer and won't give up the vehicle. I was a little confused and upset how I was told it was locked down and now it's not...but I work with the dealership and they work very hard to locate another vehicle for me. After about an hour of no luck finding the model and things I wanted I'm sitting there looking at a different trim level and noticed I could get close to what I wanted. So, I recommend this to my salesman and he said, "I guess we could check that" at this point I'm pretty upset over losing the vehicle I already waited 3 days for. So, I snapped back and said, 'I guess it's a difference of a sale or no sale!" He went and checked for me and they we able to find something I was willing to settle for, but it didn't have the leather that I wanted. But he told me they would put leather in for me, but it would take an extra half day. I told him what's an extra half day at this point. So, we pull up the USAA price with all the same options other than the extra chrome the other dealership put on it. I told him I'd like to pay the difference between the USAA price without the leather and with leather. That $400 would be the nice thing the dealership could do for me. So, he leaves to go do his approval with management thing. Comes back with a price thats over $600 higher than the USAA price. Told him I wasn't doing that and I wanted the USAA price. So, the general manager of the dealship comes over and argues with me that USAA price is for in stock and that they are going to get it for me. I told him after everything that happened he wasn't willing to drop it another $600 to the USAA price I wasn't interested. He refused and kept saying that's the lowest they could go, blah blah blah. So after about 30min of that I said give me my old vehicle back and he said ok and he was upset to lose the sale over a $600 and I said you're losing over $300. I said if you even tried to work with me I was ok with splitting it. He agreed to that. So, I get the vehicle Thursday night. It has leather installed, but the stitching doesn't match throughout the vehicle. Oh well, sick of the dealership. Friday night we notice a crack in the inner layer of one of the windows. Left a message with my salesman asking what we can do about it and it's now sunday with no response. Let me also point out, the price the other dealership had listed on the sticker was right around the price I was trying to get from this dealer. But they couldn't lose their profit even after giving us the TWO worst experiences with dealerships. Going to stop by the dealership tomorrow to try to get the window replaced, I'll let you know if it continues to get worse.

New Car Shopper

Feb 20, 2012

I went to the dealership to compare a few vehicles. The sales person was not pushy and was very knowledgeable of the vehicle performance reliability and features. Financing the vehicle was quick and easy. I was in and out of the dealership within 2 hours.... This included the test drive, price negotiations and finance approval. I've received a letter from the owner thanking me for the purchase. This is my second purchase from Five Star Chevrolet.

FreddyJr

Oct 8, 2011

Bad customer service, the staff didn't know anything about the 2011 Camero I wanted.

RBH

Aug 17, 2011

Roseme was a very friendly salesman. Josh was awesome as well!!!!! I will pass this along to anyone that may be in the market for a new or used vehicle.

DSGB

Aug 10, 2011

This was my first visit to a 5 Star dealership and the last. I had heard from friends and co-workers about their bad experiences. Now I know first hand how horrible they really are.I would definitely not recommend them to any of my friends or family.They take entirely too long to get anything done and I feel that they take advantage of low information people and the poor. I watched salesmen and finance guys literally play games with customers they felt were 'easy prey' and I thought...this is ridiculous and very low of a human being.Also, as I sat there for hours, I noticed that there are way too many salesmen walking around doing nothing. If you want to sell cars at the best/lowest possible prices, get rid of the dead weight walking around on the payroll and not contributing to the business.I will not do business with 5 Star again. I purchase a new car every two years. This was the first time I've considered buying a domestic vehicle in over 20 years. Usually I stick with BMW, Lexus, or maybe Honda as a commuter car. Not a good experience for me.

Ragdime7

Jul 26, 2011

Had a great experience at five star ....Will go back again and purchase my truck...Thank you five Star they are great..Great sales people and great customer service

harveyo

Jun 13, 2011

Although the dealership is being upgraded, the service to my 2008 Caddillac DTS went uninterrupted. The best part is the advertised time to complete the work and have me on the road was right on the mark!

georgepb

Jun 11, 2011

Amount received for trade-in not as good as expected - car was in better shape than the appraiser allowed for. Smaller rebates than hoped for.

Asbury

Jun 2, 2011

I needed to have my Buick serviced and the dealership handled my requests and everything was done very professional. I would recommend the Service Department at any time to anyone. My service advisor Hill quickly came to my car and inquire about my visit and immediately move to assist me.

dcd123

May 26, 2011

I have to say that this was the most ridiculously horrible dealership experience I have ever had. I think that dishonestly must be in the job description to work here. To start off, I saw an advertisement for the 2011 Chevy Cruze for $14800 and sent an email inquiry about it (which specifically stated that I would prefer to be contacted by email)- I recieved a call before 8:00 in the morning the next day from a woman named Anita (which is rude in my standards considering I have to young children that were blissfully sleeping in that morning) asking when I wanted to come look at the new cruze. I said I just wanted some info about the special pricing such as "Which Cruzes are covered under that price". She said "They are manuals- when do you want to come look at them?". I said "You're inventory is online- which ones specifically are covered under this price?". She said "Well we don't have any left for that price- but I can get you in one for $17000". So from the get go- she tried to get me to the dealership under the presumption that I would be getting a price that she knew good and well I wouldn't. Why I actually went to this dealership after the first round of lies is beyond me, but I did. I told the salesman that I wanted to get a price for what they would pay for my trade-in first of all, and if it was what I owed, we would go look at the cars for sale. He took my keys saying that the "guys" would look at it in just a minute, why don't we go look around while they were assessing it? Ok- fine. We tell him what we can pay and what year we wanted (assuming they will cover the trade-in) and he lists quite a few cars that he "thinks" will be right in our budget- never giving us an actual price. He wants to let us test drive a few- all I want to know is how much they'll give us for our trade in, otherwise it's irrelevant. I keep asking, he keeps walking off, leaving us in an office, or changing the subject. To make a long story short, they didn't want to give us what we owed on the trade (which was like pulling teeth to actually get the man to say. He was still trying to get us to pick out a car regardless of the fact that we couldn't afford it if we couldn't sell the other one) so we asked for our keys so we could go. Instead of giving us our keys, they send another man out to smooth-talk us into using the in-house financing to twist the figures (basically covering what we owed on the trade and adding to the price of the car we would choose) and stetching our payment out for a much longer amount of time (which is just dumb any way you cut it). We already had financing through our bank with a great interest rate. So after 30 minutes of being manipulated by this guy, we tell them once again- No thank you, I want my keys so we can go. So then they send the big guy out (general manager if I understand correctly) who wastes even more of our time before I demand once again for somebody to get my keys! I swear, these guys must take a class in the art of manipulation. I will NEVER, EVER EVEN STEP FOOT IN THE PARKING LOT OF THIS PLACE. I will even take my repairs elsewhere, the drive is well worth not endorsing these people. If you want honesty and integrity from a dealership- don't even think of going here. I only gave them 1 star because zero wasn't an option. We ended up buying our car from Woody Butts Chevrolet in Cochran and I cannot even begin to say what a different experience it was from Five Star! Woody Butts gave us such a great price and experience and didn't make us feel pressured in the least- they honestly tried to help us and make us happy- they have earned a return customer in me.

galvindrew09

May 19, 2011

I bought a new car from Five Star Chevrolet and Shawn St. Hill was the first to greet me. The first round of numbers they gave me included a $2000 down payment and a $450 a month car payment, on a $16,000 car. I literally laughed and walked out the door, but the Shawn said ok what do you want to pay for this 2011 Chevy Cruze. I said no more than $300 a month. He said im going to get you this car. So I sat back down and a second round of numbers came out. This time it included $0 down and a $350 a month payment, pretty good decrease from the first round, but still not where I wanted to be. Finally, I got a third round of numbers which included $0 down and a $287 car payment at 72 months. So of course I jumped on that. I highly recommend working with Shawn St. Hill if you want to be satisfied. Just dont be afraid to walk out the door, when you do that they will immediately drop the price.

Clint Humphrey

May 12, 2011

Gary was a very good salesman. We bought a 2011 Cruze- great car with excellent gas mileage. Gary and the staff stayed late the night we came by and worked to get our payments and terms where we needed them. Go see Five Star for a great car-buying experience.

habebaby

May 11, 2011

I have been doing business with Spanky for as many years as he has worked at this dealership. My wife and I have always been extremely happy with him and we won't deal with any other salesman. The 5 star dealership has always treated us with the utmost courtesy in all our dealings and though we have looked at other dealers we ALWAYS wind up back with them to do our business. I recommend that everyone who is looking for a good deal and a pleasurable experienc go to 5 Star Chevy and talk to Spanky.

jr5887

May 10, 2011

My name is Joseph Rainey. This is my first new car purchase experience. It was GREAT!!!! I got the truck that I wanted at the price that I wanted. I also recieved a free tank of gas along with 2 tickets for a cruise !!!! These guys are very helpful, eager to sell, and eager to make their customers happy. Whatever price range your looking for they can get you setup, I got a great deal with them. I will only purchase vehicles from Wascar Santos or Brad Williams, they really took care of me.

shone

May 5, 2011

The dealship is good organize dealship the custom seviice was very nice the I was very happy with the salemans they were very patient with us trying to buy a car i was very happy with my saleman he was patient amd understanding about the custome needs of buying a car

RStewart39

Apr 28, 2011

My experience with 5 Star Chevrolet started out very well. I submitted an credit application on-line and was notified within 30 minutes. After the inital call Mr.Santos returned my call and we set up an appointment over the phone. Once I got to the dealership everything was smooth sailing. My only complaint (Not the fault of employees) was the rentovation being conducted in the main building which made all the paperwork process a little timely. However, once all the i's were dotted and the t's were crossed I was out of there. Mr.Santos did take the time to show me all the bell's and whistles that came with my truck. He even took the time to sync up my phone to the bluetooth option on the truck. Overall I was satisfyed with my overall trip to 5 Star Chevrolet and will recomend them to all my friends who are looking for a new vehichle.

malibu08ltz

Apr 26, 2011

My initial review wasn't a good one. But I have to say, someone from customer service called me immediately and offered free oil changes for a year. This makes me very happy. Thank you for rectifying the bad experience I had initially. I will recommend the dealership but not the salesman.

jjandmag

Apr 18, 2011

My family has purchased both new and used cars from this dealer through Mr. Harned for many years and we've always been 100% satisfied. They bend over backwards to earn your business and always follow-through after the sale. Great people with Great cars - recommend you give them a try!

Elmer Waterman

Apr 16, 2011

We have purchased 3 vehicles in past 8 years from Spanky and Five Star. Spanky always listened to our wants and price range and recognized when we mentioned internet prices. The lastest vehicle we bought Five Star, with Spanky's prompting, was able to accommodate our wish with the color of our choice. Even though Five Star didn't have the vehicle on the lot Spanky put us in a new vehicle with the same options until our vehicle of choice arrived. When repairs were required they were taken care of in a timely and professional manner. Spanky is very knowledgeable of the variety of vehicles and options available. Spanky is a pleasure to work with because of a friendly, caring, christian personality. He is an asset to Five Star and the Warner Robins community. We have recommended him to many of our friends. Elmer and Margaret Waterman112 Beechwood DriveBonaire, GA 31005

pmurphey

Mar 31, 2011

Purchased several vehicles from bill.His knowledge of cars and car dealership makes it a easy choice were to go when time to trade.they gave me absolute best deal and helped with customize my truck with steps and bed cover. Great service after the sale.

lbunge

Mar 26, 2011

Immediate friendly greeting. Determined to sell me, not just any vehicle but one that exceeded my expectations. Determined to overcome any obstacles to my buying the vehicle, kept lowering price until it was a deal we couldn't refuse. Even bought a step ladder so my wife could get into the vehicle more easily. Gave top trade in price for my old vehicle. Helped transfer my belongings to my new vehicle.

donmeeker

Mar 24, 2011

The process was a little rushed and pressured but that's expected and minor. Wascar was very professonal and handled our sales with expert knowhow. The finance process was smooth and easy. People were very friendly, and myself and my wife will recommend this dealer to others. Thank you

shawnandmindy

Mar 19, 2011

just wish I had mentioned the internet ad price I saw. Hind sight is always 20/20 though. They did woo us after words though by throwing in an entertainment center for our kids and weather tech mats for the vehicle. It really helped our decision on whether to purchase the vehicle. This will be our second new car that we have bought. I recommend asking for Woscar when looking for a salesman hes not pushy like some of the others I have met that can be incompetent.

Heartland_400

Mar 12, 2011

Purchased two new 2010 trucks for my sons. Great selection of colors and negotiation of price. Bill in particular was easy to work with and eager to please. Explanation of options,choices and price differences were helpful in decision making. Included free oil changes.