Used Cars for Sale at Five Star Nissan of Albany in Albany, GA

Lauren Smith

Apr 26, 2016

Keith Harney, Raymod Abbott, Rob Michie are excellent people! Thank you all so much for you help!! In love with my new Car!

KaylaH

Mar 22, 2016

Keith M. Garnet was an amazing salesman, Eddy Cobbs had me in a car within 3 days. I recommend 5 star Nissan to everyone looking for a car

Ms. Williams

Mar 3, 2016

The service was above satisfaction thanks to Mr. Keith Harney. He made sure I walked out happy with my car, the payment and the coverage/warranty they offer. I felt more like a friend than a customer and I am happy happy happy!!! Thank u Keith!

NewcarJan

Jan 18, 2016

On January 16 we went to 5 Star Nissan to look for a new car. Daniel Allritten gave us superior service and was very knowledgable answers to our questions. Keith Harney discussed all our financial options and was very helpful. Our buying experience was wonderful and due to the professional and congenial abilities of these two men. I would recommend them to anyone.

mike

Dec 31, 2015

To help others know that you have very good cars at your dealership and that they know that they are getting a good deal for there money,

Angela2

Dec 22, 2015

Thank you to Mr. Al Lowe for the best customer service in the world. He walked me through the whole process of getting my car. Mr Lowe and Mr Keith Harney explained all the things that came with getting a new car. The made the process of getting a car comfortable and pleasant.

S. Williams

Nov 25, 2015

The is dealership is AWESOME! Brenda in customer service was , very professional and helpful. Alex, Fred, Bernard, and Rick thanks for detailing my car. You guys really clean up my ride! Thanks again!

Michael Etheridge

Nov 14, 2015

I recently purchased an automobile from a young guy by the name of Andre' Kennedy and I will have to say he was the reason I signed to dotted line! He was very professional and allowed me to ask questions. He was probably the best salesman I have encountered in my adventure of buying a car! I would recommend for everyone to ask for Andre' because he will listen and offer advice to what vehicle is right for you! He wasn't over bearing and was Willing to do what he could to make you feel as though you truly matter!

bonnaalbshopper

Nov 13, 2015

Young Rucker is a great sales representative, he was the first to greet us when we arrived at the dealership and made us feel comfortable as he was knowledgeable about all the products we looked at.

Mary Green

Nov 11, 2015

I went to purchase a vehicle upon waiting on my sales person I meet Mrs. Brenda Blaylock she is what customer service IS!! WAS!!AND SHOULD ALWAYS BE!!! She was OUSTANDING !!! She makes the wait seems like it no time at all!!! I was also very please with the customer service of Young Rucker although he got sick and had to leave he left me in good hands with Mr. Albritton and Mr. Rivers .. If I have any family or friends looking for a vehicle I would definitely send them to Five Star Albany Ga!!! This team is the BEST!!!

Craig

Oct 31, 2015

Thank you John Temples for your professional commitment to details and for your personal commitment to follow through with each and every request. From the time I walked in to the time I left with the delivery of a new purchase, the transaction was timely and smooth and I was treated as if I was a family member. My faith is restored in choosing a car locally, while at the same time, finding the dealership professional, clean, and streamlined. Last night, I took my new car for a date ride!

Ms. Jeannette Byrd

Oct 26, 2015

Was very plesantly greeted and directed to the service department to have new key duplicated for for Infiniti M35 as well as when I left your faclity.

Jeannette Byrd

Oct 26, 2015

Mr. Harrell offered excellent customer service in providing me with a new key for for Infiniti M35. Was done very quickly, as I was on my way to pick up my Cat from the Vet's office.

myersmom40

Oct 26, 2015

Thank you Brenda for all your help. I appreciate coming to a business when their employee treat you like they know you personally. Great smile to. I will be back just to see that smile.

Infiniti

Oct 26, 2015

Thank You Ms. Brenda for your welcome and friendly smile when I visited yourdealerhship to have a key made for my Infiniti automobile. I was not there fora new auto, but I would recommend a visit to anyone interested because of you.....

pat west

Oct 23, 2015

Customer service excellent thanks again Brenda, pat.

Audrey T:, Carolina Girl

Oct 21, 2015

Over the years I've found that as a woman it REALLY pays to have a skilled trustworthy doctor and a skilled trustworthy mechanic, especially at a car dealership. Thanks, "Miss Brenda", for referring me to the dealership where you work for my car repair job. Your courteous friendly attitude and trusting reassurance caused me to follow your advice. Just as you said, I got no unexpected extra expenses, a repaired vehicle, and was treated throughout with friendly respect. Now I have a car that "runs like a top" again, and I know if I have later problems while traveling in Albany, I'll be sure to call you!! Thanks again so much! ( Audrey T. :A North Carolina Girl!!)

sammytate1

Sep 28, 2015

Brenda B's welcoming personality truly made my experience a great one. Its hard these days to go to a dealership and not feel pressured. Five Star was very respectful of my "space". I appreciated that.

Sonja Jenkins, PhD

Aug 29, 2015

The statement " I trust Sherry Cox " speaks volumes. My daughter is a college student (GSW) and is almost three hours away from me. She hit an animal in her 2011 Nissan Maxima and there was extensive damage to the vehicle. Thank God my daughter was not injured. Now for the next ordeal - finding a trustworthy company to do the repairs - remember, I am three hours away. In this day and time, its difficult to trust people who are in charge of completing repairs. Ms. Cox was like an angel sent from heaven in our time of need. She made certain that the repairs were taken care of and answered any questions that I had as well. She was knowledgeable and extremely helpful in the assessment and repairs. She kept me informed every step of the way by speaking "plain english" and not sophisticated automotive language. i felt comfortable and trusted her judgement - She provided a peace of mind that was far beyond customer service. Thanks Sherry

myakka1

Aug 25, 2015

The internet price I thought was reasonable and wanted to test drive...the salesman was very nice and easy to talk to, took a Nissan for test drive....Will say it was eye opening, the quality was there, (nicer than Toyota )however, it was a little over our budget.

Sweetmaxima

Aug 11, 2015

Everyone was very helpful, knowledgable and friendly. So nice to go somewhere and feel like the employees enjoy their jobs. Ericka Thomas was awesome. She made us feel like family.

Kenny Schub

Aug 4, 2015

Five Star is without question the best dealership I've ever dealt with. From the cleanliness of the grounds and building to the friendliness and professionalism of the employees, it is "five star" ! My service adviser, Sherry, was great - she made the chore of bringing the car in for service into a pleasant experience.

Mr. Hammock

Aug 3, 2015

Our service representative was Andrew Bodrey. I really liked his approach. He was confident, but not too pushy, so I was comfortable during the entire interaction. We weren't able to actually make a purchase, but Andrew's salesmanship was enough to leave us knowing where we'll be going when the time is right.

SB21

Jul 14, 2015

I was sold an "as is" car. And yes I understand what as is means but I was also asured that the car I was buying was thouroghly inspected and was also charged a $699 "service fee". When I asked what the service fee was for I was told for maintenance on the vehicle such as: oil change, brakes, fluid, etc. Yet as soon as I got my car I changed the oil (because I wanted to put a synthetic blend as well as know the exact mileage it would needed to be changed again) and the oil they stated to have just changed and charged me $699 for was black... This was THE blackest oil I have ever seen while changing oil. Not to mention when I test drove the car is was already cranked and running for me (that should have been a hint). Once I got it home and cold started it the next morning, my timing chain is now rattling. Which if anyone knows... It jumps timing and I will need motor work. Also the "new brakes" they installed are crap and are already down to the wear bars. And when we called to get their "service records" on my car they had the last oil change listed for 9,000 miles ago, probably why my oil was black. Needless to say I bought a car and before my first payment was due I am putting it in the shop. I have contacted 5 star Nissan numerous times and probably spoke to everyone in every department at this establishment and no one has done a thing. This is the first time I've bought from a dealer and I will NEVER but from 5 star again. And I am also being sure to tell everyone I know to never shop with you all.

Dawn

Jul 2, 2015

Had brought my truck in because my tire went flat. Young man said I had just a nail in it and patched it up. Think name on shirt was Corey, very polite and cuteous

Denise

Jul 2, 2015

I come there to get my oil changed because of the friendliness. One in particular stands out and I ask for him because he has such good manners. And he is always thorough. I believe his name is Corey.

5star

Jun 17, 2015

Adequate service, average wait time, communicates with customer about car repairs & service. Could be better with coupons. I would recommend this shop to others. Thanks

M. Peters

Jun 11, 2015

Truly a "five star" dealership. Every time I take my car in to be serviced, I'm never disappointed. When I took it in last week for service, Sherry Cox assisted me from start to finish and she was very friendly, and knowledgeable. She kept me informed about service being done, as well as, service that needs to be done in the near future. I absolutely love her personality! She even had my car washed for me, which was something that she didn't have to do. I really appreciate the service that's provided. I've yet to have a "bad" experience.

Dr. Marla Fowler

May 29, 2015

Go to Five Star in Albany and talk to Erica Thomas. She is professional and she works for you. She is a great salesperson and she has excellent customer service.

Lovetta Williams

Mar 27, 2015

Very good experience. Thanks to Sherry Cox. The facility was nice and a nice selection. I would recommend to friends and family.

mike k

Mar 27, 2015

Did not honor commitment upon sale of vehicle desite written and verbal promises to do so. Do not trust this dealership.

Andrew Sanchez

Mar 27, 2015

I wouldn't trust anyone but Chris Chatman with my vehicles , He's very professional and does an excellent job handling all my vehicle needs!

K3nzi3Lov3

Mar 27, 2015

The young man, Tony, that helped me out was very friendly and he took care of me quickly and efficiently. I don't know much about vehicles but he was able to explain my situation so I would know exactly what was happening. Overall great service. I couldn't be more pleased.

Stacey Blake

Mar 22, 2015

I just purchased a vehicle a week ago from them,and I love my car, I want to say Thanks to John Temples and Justin Valis for there help.

another satisfied customer

Feb 19, 2015

I had a service appointment to get my brakes done, when I arrived for service Sherry Cox greeted me, she pulled my reservation and my advisor was working with another customer, she got me to sign my paperwork and showed me to the waiting room, later I realized that I had forgotten my tablet in my vehicle, I walked out to find my advisor and he was again helping another customer, Sherry once again asked me if I needed some help, she went to my vehicle and got my tablet for me and ensured if I needed anything else not to hesitate to ask. As I sat in the lounge with the other customers she came into the lounge several times and asked if everyone was okay or if any of the customer needed coffee or anything from there vehicle to please let her know, she made conversation with several of the customers including myself, as I went to checkout my advisor took me to the cashier and advised me he had another customer waiting, Sherry was in the cashiers office checking out another customer because the cashier was busy, I saw a handout at the cashiers desk that said one to one rewards, as I was reading it Sherry asked me if I had been registered for this program, I told her not that I know of, she gladly grabbed my paperwork and looked to see if I had been registered, by then the cashier was available to help me but instead of passing me off she took the time to explain the program and registered me right then and there, I now will receive discounts at the dealership when I go in, she printed me a rewards balance and offered to walk me to my car. Sherry went above and beyond for me and my appointment was with another advisor, she made me feel welcome and that I wasn't a bother, I will definitely be calling her to set my next appointment. Once again THANKS SHERRY COX for making my service visit a pleasant one.

Pop Pop

Feb 19, 2015

Just wanted to give a big THANKS to Sherry Cox, she went above and beyond to get my truck in and out, I called to get a quote on tires, she was able to beat any other price that I had gotten, I gave her the green light to order the tires, she got the tires in and got them installed, the price was a few dollars cheaper than she had quoted and from the time I arrived she greeted me with a smile, kept me up to date, and when I got my truck back she had it washed and cleaned up for me, she registered me for a rewards program that would earn me discounts every time I come in and told me that was her way of saying "We appreciate your business", that's what customer service is all about!!! I will definitely be back there and be looking for Sherry every time I come in.

Stacy71

Feb 14, 2015

Thanks so much John Temples and Five Star Nissan. Best experience ever I have ever had. All the staff were friendly and helpful. John exceeded my expectations. Will definitely send my family and friends there to buy their next Nissan!

latoria

Jan 22, 2015

John went above and beyond for us. We came to dealership late in the evening, he stayed over helping us. We got exactly what we wanted. He is the definition of a true salesman. I have recommended Five Star Nissan and John to all of friends and family. Thank you so much for all your work and dedication.

DAWG DAYS

Dec 31, 2014

I WOULD JUST LIKE TO SAY THANKS TO COREY GEARHART FOR THE SERVICE HE PERFORMED ON MY CAR, HE DID A GREAT JOB ON MY INSPECTION FOR AND MADE ME AWARE OF THE PREVENTATIVE MAINTENANCE I NEED TO HAVE PERFORMED. OVERALL OUTSTANDIND JOB, THANK YOU COREY

buster

Dec 31, 2014

Corey Gearhart did an excellent when i visited the dealership for service a few days ago. He was very professional and thorough with his job performance. Thank you Corey Gearhart for the service you delivered.

eagle eye

Dec 31, 2014

Much Kudos to Corey Gearhart for the excellent service provided to my vehicle.

simply southern

Dec 25, 2014

I would like to thank Corey Gearhart for all the hard work and effort put into servicing my vehicle. The inspection form was very thorough and he is by far the best technician I have had service my car.. Thank you Corey. KEEP UP THE GOOD WORK!!

sportster

Dec 25, 2014

Excellent service!! Thank you Corey Gearhart for the inspection and hard work. Your awesome

Toot

Dec 25, 2014

My visit was great at five star. I was in for regular maintenance. The service that was performed was in a timely manner and the technician Corey Gearhart did an excellent job with my inspection... I recommend him personally as a tech to anyone!! Great job

Taylor

Dec 25, 2014

My experience at 5 star went very well I also appreciated my inspection form that technician Corey did it had brief notes not just check marks

H. Davenport

Dec 19, 2014

17 Dec 14. Hoooah!!!. Thanks to Erica for her super customer service. I believe if you want to be successful in this line of work, you must be able to listen to the needs of the customer. From the beginning, Ms. Erica listen as I described what I was looking for. She was instrumental in assisting me in finding the vehicle l wanted. Yes I am "another satisfied customer". Because of Ms. Erica's can do attitude and her willingness to listen to the needs of the customer, I have asked her to help me find a vehicle for my wife. I hope to close this deal NLT 20 Dec 14.

mike k

Dec 11, 2014

Purchased a QX56 advertised to include towing package. Upon delivery was noted that towing package was absent. Was informed in writing a towing package would be installed at a later date. Dealer refuses to honor that commitment despite numerous emails, calls, and posts.

Dothan Alabama Customer

Dec 8, 2014

This is a long review, but necessary to show this dealership's character. I had no intention of trading autos until after the first of the year - until I followed-up on previous contacts with the Five Star Internet Sales Department on Black Friday. I had sent out an inquiry on an auto finder type Internet site. Among the many dealerships contacting me was Five Star. Raymond Abbott was my first contact and ultimately the sales person I dealt with in person. When Raymond first contacted me, I explained that I had no intention of reaching any decisions until 2015 and was just wanting basic information on what a dealership might offer when I was ready to finalize a conclusion.. What impressed me with Raymond is that he took what I said seriously. He was extremely courteous in our conversation and said he understood my position. He ASKED two things of me - 1. If it was all right with me if he sent me an e-mail with an example of how he could deal on the 2015 Altima. 2. If I would at least give him a chance for my business once I began my earnest shopping. I agreed to both. Raymond did send me the e-mail with the information on the proposed Altima. He included a complete write-up of the features as well as the advertised pricing. Just a telephone call and an e-mail! No further contact! My kind of a salesperson. He genuinely listened. He did what I agreed to accept and nothing more. I cannot state the same about other dealerships that responded. One dealership sent daily e-mails. I was just reviewing the dealership advertisements on Black Friday when I pulled up the ad by Five Star. The prices were astounding. They were advertising prices $1000. 00 below the best price any of the other dealers that responded to my inquiry were offering. My wife and I decided to go to Albany to follow-up on the web advertisement. We arrived and were met by a sales associate, I do not recall his name. I told him we wanted to see Raymond. This gentleman told us he would find Raymond and took us to the lobby and offered us refreshments. It took the better part of half-a-hour for Raymond to be freed from a deal he was concluding. This gentleman checked with us to keep us advised of the expected waiting time. I think this was outstanding treatment from a sales associate that KNEW he would gain nothing from attending to us. When we met Raymond, he was as courteous and polite as on the telephone. He immediately went to work to find us an automobile that matched the Black Friday advertisement. Raymond was exceptionally understanding in that we wanted the advertised deal and no other to evaluate a final deal with Five Star. Raymond found a vehicle that could be sold as advertised, as the ones included in the advertisement had been sold. He set up the vehicle he could deal on and had us take a test ride. The color was Java, a cool coffee-like color and my wife was immediately in love with it when seeing it in sunlight. I was a little harder to convince as I was interested more in the dollar cost than the color. Raymond did an excellent job of presenting the auto to us during his walk around. He anticipated our questions and was thorough in his responses. The actual deal was handled by Raymond. No pressure! No hinting the auto may be sold if we waited to come back later! Just a presentation of the initial deal and managing the negotiation until a trade was finalized. Finance was also handled in a professional manner with questions answered fully and completely. I have had many auto purchases in my life, I am 72, and this was the most courteous and professional deal I have ever experienced. I have also worked in a non-sales capacity at a large multi-nameplate auto sales group and can honestly say this group would love to have Raymond on its staff as he was exceptionally professional. Five Star is one dealership I can recommend for great pricing, good deals and exceptional customer service and courtesy

Tellitall

Dec 1, 2014

I recently traded vehicles at this dealership. I negotiated a payoff amount on the contract I signed for my trade in. Instead of sending the lien holder the amount agreed upon on the contract they waited two weeks during which my banking institution drafted another payment for the vehicle with the lien. They then only sent the lien holder what was then owing on the vehicle which was $140.00 less than they agreed to pay on the contract. The vehicle that I purchased had some wheel cover related parts that had been stolen off of it so the dealership gave me a "we owe" for the missing parts but they never ordered the replacement parts. I ended up going online myself and purchasing the parts and I then had to go to the general manager to get reimbursed for what I spent out of pocket. I made numerous phone calls and visits to get this resolved and all I get is empty promises. I want my $140.00 back that they owe me on the trade.

Bulldog Fan

Nov 20, 2014

Service department was very helpful I'm very happy with the service provided by Corey the inspection sheet was filled out not with just check marks but also with brief notes

n32te

Sep 28, 2014

They lied to me about a vehicle and refuse to honor their written promise to rectify. In all my dealings over many decades they are the only dealer I would characterize as completely dishonest. Do not trust them

Mel

Sep 23, 2014

I am not an happy camper. It took them forever to get back with me while I was I approved by capitalOne bank. I started speaking with Britney ( who quit) then Raymond. None of them were able to help me get a vehicle I needed. I was very upset by them. So I ended up buying car from a very reasonable dealer

Janessa Whitaker

Sep 15, 2014

I had been thinking of getting a new car for a while now, being that I had been without one for over a year. Since it was my first time car shopping on my own, I hesitated on doing so. Always thinking it would be some drawn out process and a headache at the same time. I originally looked online and found a nice old-school used car that they had, but was convinced on buying a 2013 Nissan Altima. I will say that I'm not a big Nissan fan, but the car I selected (Altima) was definitely my style and color of choice. The Sales Rep, Dale Givens, was very understandable and over-the-top helpful on making sure I left with a great deal, AND a great car. I never met the guy before, and I felt like I knew him all along by the time I drove off in my new vehicle. Even days later, he would contact me to make sure I was still satisfied with my purchase. As a first time buyer, I couldn't ask for a smoother car buying process than what I experienced at Five Star Nissan of Albany with Dale Givens. Id personally like to thank him and his crew for the love and sincerity they showed me, and would recommend any first-time buyers to check them out. Vroom Vroom!

Denise Riley

Sep 12, 2014

Corey gearhart was a very nice young man. He was courteous and thou rough with me

mike k

Sep 4, 2014

Do not trust this dealer. A used vehicle was incorrectly advertised. This was pointed out on day of purchase and dealer agreed to rectify in future (add missing equipment). Months later cannot get a response to rectify. I am forced to pay over $600 to add the equipment that was advertised but was not provided. I would have not purchased the vehicle without the assurance from salesperson that the will "make it right". If you deal with this business - be careful. I even have it in writing (email) and it is not being honored.

Melissa Dukes

Aug 14, 2014

Justin,Tony, and Chris are excellent! Always fast, friendly service from these guys!

Carmella

Aug 13, 2014

In all the deals I've dealt with in the past I must say the service was outstanding. The service manager, writer and technicians all know how to treat customers with the upmost respect and courtesy and being a female it is very well appreciated. Thank you guys!

Dukesmj

Aug 13, 2014

Service I recieved was top of the line and I will bring my car back in the future. All staff was very friendly and helpful. thanks!

James G.

Aug 13, 2014

I was calling around looking for a pre-owned Nissan altima for my mother in various cities and when I called fivestar nissan and spoke with Jacklyn in sales I knew this was the one was the one I wanted to do business with, she was great from the 1st phone call to end of the sale, I felt she went far beyond the ordinary sales ppl I had recently spoke with, I would strongly recommend Jacklyn in sales to anyone planning a vehicle purchase from fivestar nissan in Albany , Jacklyn Limardo is a great sales lady !

Looking to ride in albany

Jul 26, 2014

Jasmine Brannon was very helpful and knowledgeable of the cars. She helped me tremendously and I would recommend her to anyone looking to purchase a new vehicle!

Drove all night

Dec 20, 2013

I drove 4.5 hours to purchase a vehicle after receiving a price for my trade-in. When I arrived and started the purchasing process, the dealer offered me $2,500 less for my trade-in despite my trade being exactly as pictured and described. I felt "lured" by the salesman because he quoted me the price for my trade knowing that I was only willing to drive 4.5 hours if we could agree on a trade-in price before drove to Albany.

The Campbell family

May 22, 2013

My son who lives in Pittsburgh scoured the internet for a used 2011 Jeep Grand Cherokee Overland with low mileage, and found several between Pittsburgh and Florida (where I live) that were good candidates. Five Star Nissan had the one with with the lowest mileage, and since I live in Jacksonville, FL, I offered to go to Albany to check out the car. When I confirmed that the car was a beauty and that we could get a great deal on it, my son booked a ticket to Georgia for the next day to cement the deal and sign the papers, and was soon on his way back to Pittsburgh with his dream car. From my initial contact with the dealership through Toni, to test driving and working out a great deal with internet team members John and Jackie, and breezing through all the paperwork with John Temples, the process was as pleasant and user friendly as it could possibly be. When we discovered that the car was without a user's manual, Jackie left no stone unturned to ensure that there was one in the car before it left the dealership. Because the car was not a current year model and was not a Nissan, it was quite a challenge. She went so far as to tap her network to locate a manual at a Jeep dealership, picked it up from them and presented it to my son before he left the lot. We would absolutely recommend Five Star Nissan to anyone looking for a great deal and just as important, great folks to help you navigate the car-buying experience. They definitely go above and beyond.

caradel66

May 22, 2013

My son who lives in Pittsburgh scoured the internet for a used 2011 Jeep Grand Cherokee Overland with low mileage, and found several between Pittsburgh and Florida (where I live) that were good candidates. Five Star Nissan had the one with with the lowest mileage, and since I live in Jacksonville, FL, I offered to go to Albany to check out the car. When I confirmed that the car was a beauty and that we could get a great deal on it, my son booked a ticket to Georgia for the next day to cement the deal and sign the papers, and was soon on his way back to Pittsburgh with his dream car. From my initial contact with the dealership through Toni, to test driving and working out a great deal with internet team members John and Jackie, and breezing through all the paperwork with John Temples, the process was as pleasant and user friendly as it could possibly be. When we discovered that the car was without a user's manual, Jackie left no stone unturned to ensure that there was one in the car before it left the dealership. Because the car was not a current year model and was not a Nissan, it was quite a challenge. She went so far as to tap her network to locate a manual at a Jeep dealership, picked it up from them and presented it to my son before he left the lot. I would absolutely recommend Five Star Nissan to anyone looking for a great deal and just as important, great folks to help you navigate the car-buying experience. They definitely go above and beyond.

apeach59

May 14, 2011

Sales persons very polite, informative regarding car. I was not hassled, felt comfortable making my decisions. I had a respectable, pleasant visit and purchase.I have purchased from Woody before and I received the same respect in the past. I would feel comfortable recommending my family and friends to see those gentlemen.