Used Cars for Sale at Ford of Kirkland in Kirkland, WA

Louis Haslett

Aug 30, 2016

Kevin in serivce was very helpful getting me scheduled on a busy day!!

Linda Robards

Aug 30, 2016

Kind & considerate of my questions and requests. The continued service & peace of mind I have received over the years keeps me coming back. I think that is why my 2007 Santa Fe is in such condition & why I recommend Hyundai & this Dealer Service.

Robert Watson

Aug 19, 2016

I stopped by without nan appointment, no problem .I was in an out in under 30 minutes! Fantastic service

Christina Rhodes

Aug 16, 2016

Took in my 2006 Mustang for regular oil change and a recall fix. All staff was extremely friendly and helpful. Wouldn't bring my car anywhere else!

Susan Bragg

Jul 5, 2016

I bought my car from another dealer, they tend to not be available too often for me. I have been able to get seen or taken care of when I have either come in or called the Kirkland location. They are the BEST, they treat you like you matter, and as a consumer, that feels great! Thank you for all you do!

Tim Murphy

Jun 14, 2016

The customer service is no less than expected, from the service techs to the mechanics. They keep you posted every step of the way through the service process, especially if there is something new that came up. They completed the service earlier than expected and left no detail unturned.. I am more than satisfied with this service department.

driver

May 21, 2016

I purchased a Hyundai from them and I'm coming back for regular service.Great, fast service. Clean facilities. Fast WiFi.

logie231

Mar 29, 2016

We bought online with David Kim. Great to work with, fast responses, great pricing! Upon arrival, our car was already detailed and paperwork was ALREADY printed out! We were in and out in an hour! Doesn't get any better!

Ron Forrar

Mar 25, 2016

I just want to say that when my wife and I visited your dealership we were very happy with the experience we had looking at new cars. Your salesman Dave Smith was helpful and patient with us throughout all of our questions and looking at several models. We plan to come back in the near future and make our purchase once we've considered all the available options and reviewed our finances.

MD

Feb 2, 2016

WARNING LADIES!!! Don't come here without a man. You won't get any help unless you bring one. VERY DISRESPECTFUL!!! I stood around looking at cars for 20 minutes and plenty of sales reps standing around looking at me and not one approached me. I've been here before days earlier with my husband and bet we had three sales reps trying to get our business and when I spoke with a sales guy (later that night, he was disrespectful on the phone to me). I asked a sales guy, as I was looking at cars, and asked where the Hyundai cars are located on the lot and he asked me "why would you want one of those, they're ugly" as he walked away. I called the manager and he made excuses for them stating, they were "probably" busy. Will not be getting our business EVER again!!!

Christine Chai

Jan 18, 2016

Ford is always prompt and pleasant when servicing my vehicle. They always fully explain their service and the vehicle check they perform each time.thank you.

Lawrence Works

Jan 11, 2016

Our experience has always been good-fast, efficient service and all questions answered.

JS

Jan 4, 2016

I am usually satisfied with the work and would recommend it. However, I would not say it exceeds expectations. This last time around, there was no car wash and no sticker for recording the oil change. Also, communication with the service department could be improved. I still have not heard back regarding my questions with the Ford Owner Advantage program. I receive the advertisements but am unable to join with this location.

Curtis Adamczewski

Jan 3, 2016

excellent buying experience, Todd the saleman was awesome

Tom Morton

Dec 31, 2015

Purchased a 2016 Fiesta ST. The staff was excellent! My salesman Jose answered all of my questions (and I had a ton) and was very knowledgeable. I had done quite a bit of research online prior to coming in and I still learned a few things I did not know about the vehicle. He also provided an excellent and thorough walk-thru of all of the vehicles options and features. It was a great feeling knowing the functions of every little button and dial. The manager Chris was very helpful and polite, financing with Scott was a breeze, I couldn't have asked for a better experience. I will be recommending Ford of Kirkland to anyone I hear of looking for a vehicle.

Sarah Ducette

Dec 31, 2015

I was greeted by name even before getting out of my car and the service was completed in about half the estimated time so I could get on with my day.

Anita Muller

Dec 30, 2015

I bought my 2016 Elantra on May 30th of this year from a very personable, knowlegeable, and friendly sales woman. This Hyundai agent made me feel confident & comfortable in the choice I made and especially in the color I had always wanted in a car. The entire staff in Kirkland WA is super great in giving their best customer service I know of. Jerry at the Service Center was really helpful in making me understand why I had to bring in the Elantra for a recall service. I love this dealership!

Bayissa Ticha

Dec 30, 2015

From a moment I was welcomed by Mr. Von until I drove out the vehicle I leased, the reception was beyond expectation. This shall help me turn my face towards Kirkland Ford any time I need a car. Definitely, I shall recommend your company to friends. Thank you for your sincere assistant!! Bayissa Ticha

Marybeth Kershaw

Dec 30, 2015

Arrived 30 minutes early for the appointment and was finished early. Staff are nice and friendly.

Greg Christison

Dec 30, 2015

Good value and followup. Quick and efficient. Problem identified promptly, contacted with quote/options and repairs finished within hours.

Ronald Marson

Dec 30, 2015

as always, Jim and the crew did great job. I can always count on Jim and Kirkland Ford.

Anthony Taylor

Dec 30, 2015

I had to return two days later to have my door locks fixed after they had been replaced as a part of a recall; I don't appreciate having to take the time and drive to return to a service department for them to correct what should have been checked before it was returned to me the first time. Makes me a bit leery about returning for future service. I was not even offered a token service compenstation for my inconvenience and time.

Marge

Dec 29, 2015

I purchased a 2013 Hyandai Elantra the part of December 2015. Rich Camacho was the sales person. He was very friendly and helpful. He had patience as I looked at difference vehicles, making up my mind. Once I selected the vehicle, he even paired my cell phone to my car to get me started. It was a good experience and I have enjoyed the car immensely for the last 2 weeks.

Meaghan Mccartney

Dec 28, 2015

2016 Ford Escape. Extremely friendly and helpful service. Make the process so easy. Best car buying experience I've had.

A satisfied customer

Dec 24, 2015

I went to Hyundai of Kirkland, an i wasnt sure about getting a car from there. But as i talked to a sales man by the name Keith he ensured me he will help me find a car to fit my needs an budget. I still wasn't sure, but he wasnt pushie to put me in anything an thats what i liked most an after talking to him i felt comfortable an when it was all said an done he got me into a 2016 at a great price, it was more then i ever thought lol cause i was looking for a used car but end up with a brand new car! Keith made buying my first new car an amazing experience. So if you are looking for a great saleman, thats not pushie, an in a rush an just trying to make a sale,an someone to answer all your questions to were you understand, no matter many lol an let you know what yu getting into an make sure you gonna be happy go to Hyundai of Kirkland an ask for Keith Jeffries an you wont be disappointed.

Gregory Allen

Dec 24, 2015

Danny Shwartz is a great service manager. I am so impressed with the way he takes care of us.

Jeffrey Moy

Dec 24, 2015

Serviced our 2016 Elantra for 1st maintenance, impeccable service and facility, very courteous and prompt services from all staff. we are impressed. Thank you.

Patty McD

Dec 24, 2015

Danny Schwartz was my excellent customer representative. He kept me well informed as to repairs needed and he worked hard to meet my timeline needs. Thank you to Danny and ford of Kirkland.

James Stoneman

Dec 22, 2015

Dean Webster was fantastic and the service was great! I highly recommend your dealership.Dean went above and beyond taking care of my issues which turned out to not be Ford related. Damage to my driver side mirror was purposefully hidden by folks transporting my SUV. I paid for the repair and thank Dean for his help and patience.Please let Dean know I am getting reimbursed for the damage someone else caused to my vehicle!

Crystal

Dec 22, 2015

Bought a brand new 2016 veloster. Loving every spec of it so far. Jed was the salesperson who assisted me throughout the whole process. Was thorough but very fast paced person in explaining everything and tried getting me the best deal possible and his experiences with in the auto selling business.. Had a friend that referred me to purchase a hyundai here at kirkland. Wish I did receive a referral discount on the car but didn't.(Can't always get what you want) Overall a good experience with the guys at Hyundai of kirkland. Very friendly staff from the moment I walked in, especially from Thi. These guys will do anything and everything to beat any other dealer out there which they did.

Mark Hayes

Dec 21, 2015

Danny Schwartz was very good at informing me of the progress of my car repair !!!

A.M. Gould

Dec 20, 2015

When I began researching where to buy a late model Ford Flex, I found many choices in the Puget Sound area. In my experience, the pricing structure is plenty similar among all reputable new car dealerships. For me, the difference would boil down to integrity. The dealerships I dealt with varied widely in this respect. My initial contacts were through the internet and it became very clear, very quickly that Michael Sylvan with Ford of Kirkland is outstanding at what he does. Through numerous emails and phone calls, I got the feeling Michael gave a damn about creating a lifetime customer and not just selling another car. Again, there were plenty of places to buy the late model Flex I wanted-Ford of Kirkland is about a 2 hour trek from my farm-but the extra effort was worth it because I wanted to deal with someone who is adverse to drama, recognizes the value of their customer's time and is obsessed with doing exactly what he promises. Thank you Michael. You are a consummate professional. Need to mention Finance Director John Potts, too. John made the paperwork happen quickly and without pressure to buy any silly overpriced services. I now understand why Ford of Kirkland is the Number One Volume Ford dealer in the state.

Luiza Marinescu

Dec 19, 2015

Excellent and very professional service for small repair and oil change--faster than expected.

Sun-o Ho

Dec 19, 2015

It was a recall service for the 2015 sonata. It was serviced in a very speedy fashion, hardly much waiting. Staff was very courteous.

Alan Negrin

Dec 18, 2015

Fast service, in and out in about an hour, friendly and efficient, fair price. Easy ti schedule ti fit my schedule.

Jon Sakry

Dec 16, 2015

He was excellent, when it comes to service. A great experience. Thanks. 5 stars!

Arthur Rodriguez

Dec 15, 2015

Great service from Kevin! I will return to Ford of Kirkland!

MK

Dec 14, 2015

I brought my previous vehicle to Ford of Kirkland for service and have always had a good experience with them. I purchased my current vehicle from them this Spring and this was just a routine oil change. My only issue was that I have moisture in both of my tail lights. The dealer said that Ford would not replace them until the moisture level worsened. So now I intend to reach out to the Ford corporate office to push this issue.

Leroy Severtsen

Dec 14, 2015

Very good service. Clean and prompt. Friendly. Will refer to my friends.

Michael Force

Dec 14, 2015

Found the vehicle I was looking for. Great help from Todd, Leo, and finance department.

Richard Schweizer

Dec 13, 2015

I've purchased many personal cars form FOK and taken delivery of many company vehicles at FOK. I brought my 2014 EDGE Sport in to have the drivers seat track replaced. My EDGE only has 1300+ miles on it. Service Manager Kevin was very accommodating and prompt. Unfortunately the replacement seat track did not fix the problem. Kevin was just as perplexed as me. He said he would speak with FORD Tech to see if they can come up with a fix. when I accelerate the seat slips back about an inch. Very weird and seat is still not fixed.

Kathleen Olsen

Dec 12, 2015

this is the second time I serviced my car and am equally satisfied with the customer service and quick service. thank you

Teresa Logsdon

Dec 11, 2015

Good service, survey difficult to complete due to 50 character requirement, Boo

Gaillord Hayes

Dec 11, 2015

Danny in the Service Dept. is the best of the best. No other Ford dealership will get my business as long as Danny works at Ford in Kirkland.

Stephanie

Dec 11, 2015

Ryan was awesome. In and out for an oil change! I will be coming back for back breaks and tires. Because of Ryans great customer service!

Kenneth Christianson

Dec 10, 2015

You can't fix perfection. What more can I say. Great job.

Edward Allen

Dec 7, 2015

Very professional and efficient. On time and on estimate.

Tim Murphy

Dec 7, 2015

When the ABS light in my 2000 Expedition came on and the module in the engine compartment kept running after the engine was turned off, I immediately took it to Kirkland Ford. Dean Webster has always been, and continues to be, very helpful in diagnosing the problem and getting the car repaired in a very timely manner. The original quote was rough to take; however, the final total was like a Christmas present!! It was much less. I really appreciate Dean and the entire Service Team at Ford of Kirkland for their professionalism and timely repairs. When I get in the market for a new car, I will definitely purchase it at Ford of Kirkland!! Thank you very much.

Eric Mattoon

Dec 7, 2015

Appreciated that you were not too pushy. Paperwork takes too long but that is universal I suppose - would be grand if someone could fix that issue for all vehicle transactions.

Joe 104th Infantry Division

Dec 7, 2015

I enjoyed working with David Kim on our purchase of our 2016 Elantra. I should have taken a test drive as I drove home using the individual gears rather than "D" for Drive. I noticed the Vin Number was not readable through the windshield so perhaps there is a reason for that. Overall, I was very pleased with the transaction and would go there again.

Sudhakar Bollavaram

Dec 7, 2015

Receiving customer process is good. They explained current and future services details. Over all my regular service is good.

Kim Hart

Dec 5, 2015

I drive over 50 miles to have my car serviced because I love this dealership.

James Holley

Dec 5, 2015

2013 Santa Fe needed engine wiring repairs due to rodent damage. The staff was very helpful, but there was a breakdown in the communications with my insurance agent using voicemail. I would recommend you provide an email contact for the service department to the owner and emphasize that the owner give that email as the primary contact to the insurance agent. Once I provided the email, the issue was quickly settled between my insurance agent and the service center.

Matt Freyberg

Dec 5, 2015

The staff and service were excellent and is why I will keep bringing my 2014 Focus or future business back to the dealership.

Paul Eldenburg

Dec 5, 2015

We have 3 Ford vehicles and have had excellent service at Ford of Kirkland.(2 Fusions and a Focus) In the past, Yuzo Kato was our service manager and when he retired, we were apprehensive about the continuation of good service. We need not have worried, Danny Schwartz has taken up where Yuzo left off. The service has been exemplary.

Michael Pena

Dec 3, 2015

New F150 Ford Lariat, Tom was very informative and helped me with my purchase.

Liz High

Dec 2, 2015

Very friendly and helpful staff. Bent over backwards to sort out complicated credit application as I am an expat with limited credit history. All round good experience and of course I love the new Mustang!

Theodore Walker

Dec 2, 2015

Lead me straight to the truck that I wanted. And proceeded forward with fast negotiation, and stayed late to finish the deal.

Eric Doyle

Dec 1, 2015

Great service and very informative representative. Would recommend people to this dealership

Tonya Schwahn

Dec 1, 2015

My experience at Ford Of Kirkland was great! This was my first time leasing a care and it went perfect! Everyone was very nice and helpful. They found the car that I wanted and I love it! I would recommend everyone to go to Ford of Kirkland. I will be back when I am ready to trade in my car. Thank you Ford of Kirkland for making my car buying experience a great one! Thank you Tonya Schwahn

Doug M.

Dec 1, 2015

I called on a Tuesday for an appointment for a 10k service and I was in that night. Pick up was sooner than what was promised. All work was satisfactory and customer service element at this dealership is excellent.

Tim Piper

Dec 1, 2015

Hyundai Elantra GT. Service was excellent. Randy help me out with a warranty issue.

Annette Villagomez

Nov 30, 2015

Staff was very prfessional and provided clear explanation on service done.

Sandy Schnebly

Nov 30, 2015

Danny Schwartz did a great job with telling me my car issues. He was very honest and upfront with cost. You guys always do a great job!

James Colquhoun

Nov 30, 2015

The service staff was friendly, efficient and helpful.

Michael Jones

Nov 26, 2015

On time repair and delivery, nice waiting facility

Susan Yi

Nov 26, 2015

The staff was friendly and knowedeable. I will be a returning customer.

Sunil

Nov 26, 2015

First things first, getting an appointment via mobile site was a breeze, I was able to add the services I needed quickly and intuitively. At the dealership the staff was very responsive, I was told within first 10 mins if anything else need to be done(I had concerns about brakes) I didn't need new brakes at the moment (services consultant took 2 opinions)...more points for honesty. Required services were performed swiftly and I was out much before I anticipated. Overall great experience, of course the waiting area is nice and comfortable.

Brent Thompson

Nov 23, 2015

My 2014 Hyundai Elantra was serviced at Kirkland Hyundai on 11/10/15. I was very happy with the service that was given, and I was informed of the need for the cabin filters to be replaced, which I agreed to. The service advisor, Jerry Han, was extremely courteous, professional, and efficient when he interacted with me regarding my service appointment. He informed me of a couple of running lights that needed replacing as well, which I also agreed to. Thank you, Jerry...you were very easy to work with. Brent Thompson

Russell Smith

Nov 23, 2015

They were fast and meticulous. A great combination.

Robert Fish

Nov 23, 2015

The warranty callback for the power steering seems to have improved the car's handling.Nice that they caught to burned out tail light so I could have them replace it.

Peter Wicken

Nov 21, 2015

the ford Edge we purchased was our second purchase from Ford of Kirkland. The salesman handled the entire process smoothly. The bonus though is the excellent service department. Prompt service, excellent work, and friendly staff.

William Monahan

Nov 18, 2015

Work was done quickly, thoroughly and well. Jim is always helpful and courteous.

Georgianna Hara

Nov 18, 2015

We have two 2007 Hyundai's (Tucson and Tiberon) and thanks to the excellent service we anticipate many more miles of great driving!The staff is so kind and caring and even remember me (hopefully for all the right reasons!) when I go in for service.Thank you!!!

Jeff Kent

Nov 17, 2015

outstanding as always outstanding as always outstanding as always

Cheryl T

Nov 17, 2015

Ford Escape 2013 in for oil change, tire rotation and recall repairs. Jim Cox is the best. He is helpful and calls with follow-up information and notice that my car is ready to be picked up.

Leo Manson

Nov 16, 2015

Standard service for 2014 Fusion Energi Titanium. Great being able to schedule online. Very prompt and courteous service. One suggestion: Vacuum the floors as a standard part of the service. Some of the local service organizations do.

Jessica Deily

Nov 16, 2015

Jessica and Harry were very friendly, knowledgeable, and helpful. The offer they made me was very fair, and I feel like I got a great deal. They did a good job of making my experience stress-free, and I am very happy with my new Elantra.

Barbara Edwards

Nov 15, 2015

It is always a wonderful experience. The staff is the cream of the crop as far as I am concerned. They are attentive, proactive and very courteous. Kudos!!!

Jannet Mcbeth-navarre

Nov 14, 2015

have 5 ford vehicles - Ford of Kirkland Service Dept always does a thorough job

Steven Kirschner

Nov 14, 2015

I have really enjoyed the experience and timeliness at the Hyundai dealership. I live quite a way from Kirkland, but have been able to work in the time to drop the car for extended periods and the cleanliness is outstanding.

Molly Magan

Nov 13, 2015

I discovered Ford of Kirkland after my dealership burned down. I suspect if many others were sent to F of K they too are as satisfied as I am. Danny, my maintenance contact is wonderful. He is really what every dealership needs. He is outgoing, thoughtful and honest. Sadly, all personal communication skills that have fallen by the way side in business today. A car is a big purchase and I appreciate knowing that Danny and FofK understand the customers commitment to maintaining and caring for their investment. Thanks for taking care of me and my car!

Benjamin Hanna

Nov 13, 2015

I had a great experience on Tuesday 11/10/15 I went for a scheduled maintenance on my Elantra, I was told it would be about a hour and 15 mins, I walked to a breakfast location and came back about 45 minutes later and my car was already finished. AWESOME service!

Sally Maimoni

Nov 13, 2015

I took my Ford Escape in to fix a sunroof that I had damaged while moving some gardening equipment. The team at Ford was able to fix the sunroof using existing parts all in one day. Way to go! The one down side was that I used the shuttle service, which was ok in the morning but I could not use it in the afternoon to pick up the car because the shuttle was full until past closing. Next time, what?

Eden Riddell

Nov 12, 2015

The purchase was easy with Vass. The service with Kevin also very easy.

Shawna Tredway

Nov 11, 2015

30k mileage service performed. Jerry Hank was excellent, A+++ !!

Gary Miller

Nov 11, 2015

Our experience was terrific. It made my wife jealous because her Subaru car servicing was no where as smooth and agreeable as my Ford service.

Kyler Ries

Nov 10, 2015

I brought my vehicle in because I had no operating climate system and to get new wiper blades. The mechanic was not able to find anything wrong with the climate system as the fan, heating and cooling was working. New wiper blades were installed. I was informed that I would need to wait until the system failed again and bring it in then. OK, I don't want to do that, but I can. So, out into traffic I drove. Minutes later I turned the defrost on and cranked up the heat. Nothing, absolutely nothing. A u turn and back to the garage. I left the engine running and got out. "Now it is broke, I shouted." The counter agent had the mechanic come out. This time the unit came on when whacked, then died for good. The part was ordered and I did without anyway to defrost windows at a time of year when it is necessary. All this happened on 11/3/15. The part came in on Friday 11/6/15. I was called, but I was not where I could get in for the repair. I scheduled the repair for 11/9/15 at 7AM. So today at 7AM I arrived at 7AM sharp. Gerry took care of me quickly. He inspected the car and got it right in. An hour later the repairs were done and I was on my way. Great service, only wish there was a way to check for these component problems that would find it before complete failure. Thanks for the great job and courteous service I was given. I always feel positive that my car will come back fixed, and I will be able to drive safely again.

Douglas Young

Nov 9, 2015

Ryan was professional, courteous, and efficient.I have always had good experiences here.

Andrea Riveras

Nov 9, 2015

I love Ford of Kirkland and want to specifically acknowledge service advisor Danny Schwartz for always going above and beyond when I bring my Ford Edge into be serviced.

John Shaffer

Nov 8, 2015

Thorough checks and problems solved and explained on Sonata.

Robert Delgado

Nov 7, 2015

I can not say enough... about the excellence and quality of services I can always count on from the Ford of Kirkland-Service Department in the care of Danny Schwartz-Service Consultant.

Jean Mckean

Nov 5, 2015

Beautiful new service facility and very nice helpful people.

William Thomas

Nov 4, 2015

My experience at this dealership was excellent in all respects.

Julie Gerringer

Nov 4, 2015

There are several positive things I can say about Ford of Kirkland. I initially called to have my car serviced several months ago. When the Service Advisor, Kevin, asked me how many miles I had put on my Ford Edge since my last servicing, he said it really wasn't due yet and to make an appointment for a few months later. Then when I called back a few months later, I was able to get an appointment very quickly. I forgot to bring my "The Works" discount coupon with me, so Kevin was nice enough to print one for me from the dealership website. My car was ready when promised with no additional suggestions on additional service needed. This tells me that the dealership is very honest as they could have serviced my car earlier than needed, and they could have recommended things it didn't need to make more money for the company.

mj eldenburg

Nov 4, 2015

We have always had excellent service at Ford of Kirkland. Danny Schwarz is now our new team leader and does an excellent job of maintaining our cars as did Yuzo before him.

J. Catlin

Nov 3, 2015

F150 2012. Every time I call for my regular service you dome how are able to take my rig exactly when I want you to. I love your service crew they are all very friendly. Thank you for your flexibility and easy going staff.

Artoush Safarli

Nov 3, 2015

Very timely and very efficient service, I was in and out of there in 40 mins which is awesome. Mechanic very nicely explained all the issues.Thank you,Art

Hinh Luong

Nov 3, 2015

Very friendly and helpful. Wonderful sale person. Good interest rate

Randal Gray

Nov 3, 2015

My salesman, Raleigh, was extremely helpful, honest and straight-forward throughout my purchase process. I very much appreciated Raleigh's sales approach. As for my F150, I love it!

Stephen Allen

Nov 3, 2015

Kevin Paddock and his team at Ford of Kirkland are great. I always can count on him and the team at Ford of Kirkland to do an efficient and thorough job on servicing my car. That's why I keep coming back to them even though I live much closer to two other Ford dealerships. They've managed three Fords for me over the years and when I buy my next one I'll be bringing it there too.

Maureen Morris

Nov 2, 2015

I think this was my 15K checkup. The staff was helpful and pleasant as always. The work time went very quickly. Once again, thanks for the waite room. I'm sorry this went to my spam box, so I hope the lateness of the reply doesn't hurt the guys who took care of my car. I'm very happy with their help.

Skip King

Nov 2, 2015

Raleigh Fouch the agent that took care of my wife and I was fantastic. He had everything ready for us when we arrived and went through the paperwork smoothly so we understood everything we had to sign. Chris Busik, the General Sales Manager, came into the office to greet us and thank us for our business. This is our third purchase at Ford of Kirkland and wont be our last. My wife and I speak very highly of the dealership to our friends and always recommend it when asked.

Ellen Beauchamp

Nov 2, 2015

The entire service staff at Ford of Kirkland is beyond remarkable. Danny greeted me by name; knew exactly why my car was having service, had ordered a Hertz car for me, gave me instructions about the car and then called me when the service was completed. The car was beautifully serviced and staff gracious and helpful. Thank you for them!!!

Sidharth Nabar

Nov 2, 2015

I wanted to schedule my regular oil change and servicing. Getting and appointment and then rescheduling it due to a work meeting was easy and painless. When I got there, there was no delay/wait to get started on my car. I waited in the nice waiting room where you have Wi-Fi, desk to do your work, and can watch the cars being worked on. I was out in about an hour. Good experience - although, it is a little pricier than going to a third-party vendor

Friedbert Wall

Oct 30, 2015

It was easy to book online. I felt welcome when I got there and it was seamless with the maintenance plan. Staff was always friendly and the service was done even earlier than I expected.

Payne

Oct 30, 2015

Kevin was great getting my car in and doing a full check of my vehicle. I live in Issaquah and because the service was so great I'd rather drive here than go to my local dealership.

John Brangwin

Oct 28, 2015

Excellent in all ways I wouldn't buy a cay any where else

Timothy Stallworth

Oct 28, 2015

Very fast service and convenient to drop off vehicle

Austen Harp

Oct 28, 2015

Staff was very kind and quick to tell me the important details. Quick, quality service that's hard to find now.

Kenneth Tank

Oct 28, 2015

Car was ready on time. Walk around inspection was preformed.

Richard Carpenter

Oct 28, 2015

Service on my Escape was quick and painless. Initial call for service met with an almost immeadiate recognition of who I was, along with what the call was about. Was given an estimation of about an hour for the service, and almost to the minute was informed my car was ready.

David Lilienthal

Oct 28, 2015

Very fast and professional service! They finished the 30,000 mile service in half the time. Thank you.

John Jeffery

Oct 27, 2015

Did not vacuum clean the inside or wash truck like other dealers or check wiper blades had to replace drivers side. or give car wash card.

K R

Oct 27, 2015

Purchased - 2008 Ford EscapeService - All scheduled and repairs (transmission) done by dealership.Very good sales experience, Service - excellent service experience

Terron

Oct 27, 2015

I went to the dealership with the frame of my mind that I will not settle for anything less than a 2015 Ford Edge Sport. I knew I had some negative equity to overcome, but, Hamid, Kyle, and Rodney are Superstars and made it happen!

S. Boyd

Oct 27, 2015

I received a very immediate, personal, and friendly welcome when I arrived at the appointed time for my service to my Elantra. The rep helping me at the Service Desk was very personable, warm, helpful and informative. He definitely was the best staff member at Ford I have ever dealt with.

Robert Ridgwell

Oct 25, 2015

Fast and efficient.......................................................................................

Nadia

Oct 25, 2015

Jose was the salesperson I worked with. He was incredible: not pushy, very informative, and he made sure to understand what I was looking for. Everyone there was very nice too! I will definitely be recommending Ford of Kirkland (and Jose) to my friends and family. I'm so glad I had a good car buying experience. Thanks!

Cindy Pasek

Oct 24, 2015

We just purchased a Ford Fusion Hybrid from Ford of Kirkland. Each staff member we worked with was knowlegeable, professional and personable. Our salesman was amazing and made sure we understood everything we were signing and sat in our new car with us and showed us all the features on the trim package we purchased and even went so far as to schedule a follow-up visit to answer any questions we might have after driving the car for a week. We purchased through the Costco Auto Buying Program at the dealership and couldn't be more pleased. There was no pressure and after having "shopped around" we felt like Ford of Kirkland gave us the car we wanted at a better than expected price. The gentleman that helped with the financing and extended warranty options was also very low pressure and helpful. We would recommend Ford of Kirkland without hesitation.

Sverre Rabbelier

Oct 23, 2015

Were done one hour faster, great service, many thanks!

Walter Morgan

Oct 23, 2015

Danny kept me inform of when and what recalls my Fusion were to be performed during this visit.

Marc Levesque

Oct 23, 2015

I was able to get a last minute appointment for and oil change and it took slightly less time than expected.

Troy Brinkhoff

Oct 23, 2015

Very easy, no-nonsense- transaction. Thank you! I'll be back.

Joseph Russell

Oct 23, 2015

2016 ford fusion se hybrid, amazing tech on the new cars!

Anne & Bernie Team

Oct 23, 2015

Prior to going to Hyundai of Kirkland, we test drove several other types/brands of cars at other dealerships where we received less than good experience. The reason we finally ended up buying our car at Hyundai of Kirkland is that we found the right car that we're happy with, and most importantly the staff were friendly, pleasant, honest, easy to deal with, very helpful and knowledgeable. Thanks to David K who patiently spent generous time to answer all our questions and offered more detailed information, and Brian A who went out of his way to help us get a good financing. Both of them made the whole buying process a breeze, left no room for doubts and made us feel comfortable; hence, the most pleasant experience. Their excellent customer service will not be forgotten.

Jonathan Collins

Oct 21, 2015

Coffee was warm, seats in waiting lounge were comfy. Oh, and the oil change was performed well ahead of the expected hour I was told. I am very satisfied with my experience.

Marylyn Morris

Oct 21, 2015

Kevin is the best - always attentive and understanding.

Jason Mills

Oct 21, 2015

Not AWESOME, but far from horrible. I would have liked to see a few things done differently, but still a good experience.

Steve Herschkowitz

Oct 21, 2015

Another exceptional experience at Kirkland Ford. It was both an honor and privilege to work with Danny Schwartz again. He is enthusiastic, professional and incredibly knowledgeable about not just my car but with all of Ford's exceptional products. Looking forward to bringing my Shelby to Kirkland Ford and having a trusted service consultant like Danny assist me again in the future.

Mary O'Kelly

Oct 21, 2015

I recently moved from Myrtle Beach, SC, area to the Seattle area. The level of service at every dealership is definitely not the same - the Kirkland Hyundai understood my needs, were respectful of my time, and kept me updated frequently. Furthermore, they realized that the Hyundai in Florence, SC, had previously missed some things in the engine - particularly the radio running down the battery constantly. Also, Randy went above and beyond to make sure that anything recalled in the car was put in as good as new. After going to the Kirkland Hyundai and having such great service with them, I would never go to the Florence Hyundai again and would never recommend the other Hyundai.

James Lovvorn

Oct 21, 2015

I have always had top quality service at Ford of Kirkland. Kevin and the team do an outstanding job. They address each issue well and don't push unnecessary repairs on you. I service both of my vehicles at this location.

Megan Morrow

Oct 21, 2015

In and out without a hassle. So happy to get my "report card" and see everything looking fine. Thanks FOK

Thomas Obrien

Oct 21, 2015

For Focus Hatchback, Service was fine, no hassle which is all I care about. Staff was fine. No issues.

Kristen Howard

Oct 21, 2015

FOK always provides amazing service to both me and my vehicle. I appreciate everyone in the sales dept for giving me an awesome experience when buying and everyone in the Service Dept for always being so friendly and efficient! Thank you!

Tasha H.

Oct 21, 2015

This was a great experience. I worked with Dominique. He explained the process for me. Why I received the rate I did and the reasons to why my loan was accepted by certain banks. Although I have a great credit score, I needed to improve and establish new lines of credit. Dominique made the experience worthwhile. I would definitely recommend him to anyone I know.

Andrew Schwinden

Oct 21, 2015

I came into the dealership with the purpose of taking a test drive and I was immediately directed to Harry. Harry was very helpful in answering all questions and providing details I hadn't thought about asking. I appreciated that Harry was low pressure and gave me a chance to walk away and think about how I wanted to proceed. I called Harry later that day with my decision to come in and buy the car the next day. Harry was as helpful in the purchasing process as he had been during the test drive.

Hal Bridges

Oct 20, 2015

I came in for an oil change and service personnel informed me they would be rotating my tires as well. I asked if they would change out my winter wheels/tires instead and they said yes! Great. I ran home and grabbed them. If they had not mentioned the wheel rotation, I would have missed the opportunity to change them out. Perfect timing!thanks Ford of Kirkland

Jules Binder

Oct 19, 2015

Very friendly customer service. No remote control in waiting room so couldn't use the tv.

Michelle Cornell

Oct 19, 2015

I was looking at a used car but the two gentlemen helping me were able to find rebates on a brand new car instead and it ended up being cheaper. I appreciate all the help.

Sharon Neff

Oct 19, 2015

The Service Manager that checked us in was very friendly and efficient. When we picked the car up he explained why the sunroof was not closing properly. We had a free oil and filter change coupon and it was excepted with a smile and the work was completed at the designated time.

Michael Davis

Oct 19, 2015

Fast and friendly and on time great service as always !!!!!!!!!!!!!!!!!!!!!!

James Picicci

Oct 18, 2015

Jason is a great technician! Always efficient when I visit.

Aimee Hern

Oct 17, 2015

Mechanic was really friendly and helpful. Need more shuttle drivers.

Irene Morrison

Oct 16, 2015

The service was excellent and friendly as always. Explorer XLT 2013.

Marjorie Laws

Oct 16, 2015

Randy Schatz is the most thoughtful service rep I have worked with. I was so happy to see him at the Kirkland center after knowing him and having his kind help at another location when we first bought our 2009 Hyundai Sonata. He is truly focused on how he can help problem solve, communicates well with the mechanic, gives helpful feedback, and provides very accommodating service. Next week I'll find out about the repairs as I have brakes and maintenance work done. Just for stopping in for a headlamp, they vacuumed my car!!Thank you, Randy, and Kirkland Hyundai!

Denise Cline

Oct 16, 2015

My entire buying experience was wonderful. It was a pleasure working with John Potts and Jonathan Sweigert. I will definitely be referring all my friends and family to Ford-Hyundai of Kirkland.

Seth Alexander

Oct 16, 2015

I thought the maintenance and recall was done quite quickly, however due to it taking so long the tire rotation was free. I was very happy about this.I would like to see a better waiting room, the decor is outdated and no lids for coffee.

Judith Carpenter

Oct 14, 2015

With the clutch replacement under warranty, Ford authorized a rental car for the shop time. This was a great plus for the dealership and us.

Kathryn Forman

Oct 14, 2015

thank you! I came in without an appointment and guys fixed my tire super fast, were very nice.

Reese Fordice

Oct 14, 2015

i searched for my car online and found that ford of kirkland had the lowest price on the car i was looking for.I made an inquiry and was contacted by Samuel Jennings. I drove to kirkland, told Mr. Jennings what i wanted, and he worked for 12 hours to make it happen. at no point did i feel at all "pushed" or obligated in any way. everyone was very professional, and courteous. I am very pleased with the whole experience and my new focus is sweet!

Ronald Percival

Oct 14, 2015

I checked in on time and everything was explained to me, Ryan was very helpful and friendly. Work was done in a timely manor and I. Used the wifi!! All was a lovely visit!!!! Was there for a oil change, for my 2010 ford escape , which I purchased new at this dealer.

Alfred Amundsen

Oct 13, 2015

I am completely satisfied with the people and the service I received. Thank You.

Randolph Proctor

Oct 13, 2015

Turnaround time was great. Just an oil change and service but the staff was very friendly. 2014 Hyundai Elantra

Stephanie Reid

Oct 13, 2015

On Saturday I was shopping around and came back to my car and it died! I was in a moment of panic because I didn't leave anything on! Had someone jump it and called Ford of Kirkland right away. Ryan was able to get me in to his schedule right away so I rushed right over to see him. He had a great attitude and very friendly. They said my battery was in bad shape so they installed a new one and I was on my way! Thanks Ryan from Ford of Kirkland. You saved the day!!!!

Brooke Van Wyk

Oct 12, 2015

The service was prompt and took me the moment I arrived. A pleasant experience. I think you should have complimentary coffee, etc.

Qing Chen

Oct 12, 2015

Excellent customer service! Thank you Kevin! I am very satisfied with this 15000 miles maintenance.

Sandeep Boddu

Oct 12, 2015

Great service and support by Hyundai of Kirkland team. My car was fixed free of cost for the air bag recall. I really appreciate the courtesy and service at the dealership.

Jesse Moses

Oct 12, 2015

Best service in the area!! Would recommend to all friends and family

Amanda Melnyk-kromm

Oct 12, 2015

Employees were very helpful in getting my car fixed, even offering a rental car when I wasn't aware how long the fix would take. Definitely will recommend!

Gary Wilson

Oct 11, 2015

My wife liked your new facility, your tech was very helpful. ( A little fast )

Kenneth Meier

Oct 10, 2015

Great service, I needed two tires replaced without an appointment. The tire dept schedule was full, but they got it done.

Heidi Hong

Oct 10, 2015

I bought Genesis 2011 at Hyundai of Kirkland.The explanation and guidance was very helpful and honest.I had generally a pretty convenient schedule and services for car management so far and have been recommend this dealer to friends already.

Sharon Winter

Oct 10, 2015

Service was great - check-in was efficient and service was completed quickly

Lawrence Works

Oct 10, 2015

very efficient, very helpful, did the work as promised. 100% pleased

Joanna Merrett

Oct 9, 2015

Very fast and helpful service. Jerry Han went out of his way to get me in and out as quickly as possible.

Tearle Whitson

Oct 9, 2015

My heater went out and they Hyundai service center ordered my parts and replaced the broken items quickly and efficiently.

Stephen Arkle

Oct 9, 2015

The Blue Team worked diligently to make sure my Focus' transmission was replaced in the specified time frame. Kevin Paddock, Blue Team Service Advisor, arranged everything seamlessly and the technicians worked the day before to prepare the car for the replacement.

Patrick Gravseth

Oct 9, 2015

The service personal were excellent taking very good care of my vehicle in a timely manner. I was very please of this services.

Donald Quinn

Oct 9, 2015

On-line Reservation was nice and the Reps very courtous

Stuart Osborn

Oct 9, 2015

From my initial visit to when I received my car back, I was treated VERY WELL by the four people at Ford of Kirkland. Dean Webster handled my service and as always, he was a true professional. When I received my car back and the attendant (honestly) indicated to me that the car had been hard to start, Dean intervened and told us the reason why - - the fuel injectors were cleaned and it probably took a short time for the fuel to be pumped into the combustion chambers. And when the well-meaning attendant accidentally soiled my door with dirt from the floor mat, Dean stopped what he was doing, took the car back, cleaned it and delivered it right back to me ready to go. And the little blonde cashier was nice - - she joked with me. Fun little lady to deal with.

Bradley Lucas

Oct 9, 2015

Dropped my Hyundai Veloster Turbo at the dealership for a few things requiring maintenance and picked it up the next morning. Smooth sailing.

Li Li

Oct 7, 2015

Ford Escape recall services. It was great, very helpful staff

Dane Ulmer

Oct 7, 2015

I always feel that I am completelyTaken care of. Great customer service!My car is happy too!

Guy Calkins

Oct 6, 2015

My schedule is busy and when I notice that service is due, I don't have the ability to plan out a future date. When I get some last minute time available, I can run over and Kirkland Hyundai and they have always been able to get me in and out quickly. This is the service that is important to me.Good Quality when I need it.

Kevin Johnson

Oct 6, 2015

It was refreshing to have Barry show me the features on the F150 when working with me. He was knowledgable on the product which contributed to me leasing.

Steven Smith

Oct 6, 2015

Randy at the Service Dept is very pleasant and the car was done when he promised.

Carolyn Fenton

Oct 5, 2015

Danny was a great service tech..............................?...........................

David Henrickson

Oct 5, 2015

We have always had great service from Ford of Kirkland and Jim Cox. Thank you!

Amanda

Oct 5, 2015

I needed my clutch assembly replaced, and the parts took longer than estimated to come in. Because of the inconvenience, Danny changed my oil for free, which I greatly appreciated. This is the second time I've had to get my clutch assembly replaced in the last year (due to the transmission and clutch issues already known by Ford), and the work was done much quicker than the last time, which was done at a different dealership. I definitely appreciated that, as well.

Christian Weise

Oct 5, 2015

Fantastic experience, I have already referred a friend who is purchasing a new vehicle to Your salesman Raleigh Fouch.

Tim M

Oct 5, 2015

Easy transaction, no pressure or stress. I've bought over 40 cars in the past 18 years and this was the easiest.

Juliana Macaller

Oct 3, 2015

The service is always excellent. Your method of collecting feedback, however, is inherently unfair and results in bad data.

M Ashraf

Oct 2, 2015

Great service and good experience. I am taking my other car there tomorrow for service.

Tryggvi Olsson

Oct 1, 2015

Your service and on-site consultation was excellent, as always.

Michael Cervera

Oct 1, 2015

Jim Cox and his team have always done an excellent job on my 2010 F-150 I will always bring my vehicles to Jim. His repairs and pricing are always exact.Mike Cervera

Bigk

Oct 1, 2015

Bought a new focus from Nick Dent at the end of September. Ford of Kirkland had the best price I could find. Nick made the process fast and effortless. I would recommend Ford of kirkland to anybody that is looking for a new ford.

Kevin Ellison

Oct 1, 2015

They got me in and out very quickly. They checked my brakes and put my front license p,ate holder back on.

David Hillard

Oct 1, 2015

Danny Schwartz was very friendly and courteous. Our work was completed on time.

Kirstin Awana

Oct 1, 2015

Great service. Randy is a fantastic service rep and I felt like he went above and beyond with his service, and answering the many questions I had. I will continue servicing my vehicle there because of him.

Marguerite Owen

Oct 1, 2015

Everyone is great at the service center. I am extremely pleased with the repairs. I have confidence in Randy and the mechanics. I live in Renton and another service center is located within 10 miles of my home. I travel over 20 miles to take my car to the Kirkland service center because of the exceptional service and professionalism of the staff. Keep up the great work guys! Thank you for getting my car back on the road in good repair and at a reasonable cost!Best Wishes,Marguerite Owen

Neil Schaner

Sep 30, 2015

Staff were excellent. Randy handled my service request very well and courteously. The woman who shuttled me to and from work was very friendly, a safe driver, and punctual.

Toni

Sep 30, 2015

Wonderful service and quality. Work is done right the first time quickly and efficiently - thank you!!

Rebecca Kane

Sep 29, 2015

I can't say enough good things about the service department at Ford of Kirkland. I bought my Ford Focus hatchback in 2006 and they've taken very good care of it. Most people can't believe that the car is 9 years old. The staff is friendly and always helpful, answering any questions I might have. I have recommended them to many friends.

James Robinson

Sep 29, 2015

My prepaid service contract ran out so I will start looking for a cheaper alternative - independent shop. However, after reviewing the services ahead on my Santa Fe I shall keep with Hyundai of Kirkland for now.

Daniel Schitkovitz

Sep 29, 2015

My car repair took more than the day allotted and they offered to rent me a car if I desired or needed one.

Ramish Ahmad

Sep 29, 2015

We brought in our Ford Focus for service, from scheduling an appointment to the the actual service, everyone we encountered was well trained and very courteous!

Charles King

Sep 29, 2015

Greeted very warmly by my service writer which was very refreshing and set the tone for everything to follow. Work was done as promised and car was cleaned for me.. I was pleasantly surprised when my service writer spotted me and greeted me by name over 24 hours after our initial meeting the day before..

Howard Jacobs

Sep 28, 2015

The service was excellent and the staff friendly, professional and courteous.Sincerely,Howard Jacobs

Allison Fraser

Sep 28, 2015

Routine oil change and maintenance. Service/experience was fast, friendly and easy.

Elias

Sep 28, 2015

Elantra. Service was good and staff were courteous.

Dale Fonk

Sep 28, 2015

Kevin Paddock did a great job getting the car in, getting all the issues taken care of and getting it done in a very timely way.Thanks

Fred Zingleman

Sep 27, 2015

Always helpful for the service advisor to fully explain work done, work needed,& options to assist me before the next service at FOK.

Ann Desmet

Sep 26, 2015

The recall and scheduled service work on our 2013 Ford Escape was easily arranged and efficiently completed by your service dept staff. Thank you!

Kathryn Jestrab-doyle

Sep 26, 2015

loved the special service from Dean and Danny ............................................

Gary Gray

Sep 26, 2015

Always have great service at Kirkland Ford! Jim Cox is the best!

VK

Sep 25, 2015

Couldn't ask for more. All went well. Service was done in time despite i turned up 30 mins late for the appointment.

Vincent Tom

Sep 25, 2015

I brought my Ford Fusion in for it's 30,000 mile check up. Service was fast,through and your staff was very frendly and helpful. I will be bringing my car here again for service.

Antonio Silva

Sep 25, 2015

No complaints at all as always very good service very honest people at the sales department and at service department

Arlene Buchard

Sep 24, 2015

Wow, super fast courteous service, wasn't there long enough to read all my e-mails. I personally like to hang out, slow down, and update my tech work. In, and out on a beautiful day!

Sue Rowlett

Sep 24, 2015

In for my 10k maintenance - Hyundai Accent. Very pleased with the service, explanations of what was done. Also info provided as to the next scheduled visit. Very comfortable waiting room.

Nontje Simauw

Sep 23, 2015

My Ford Cmax was recalled for an revision at some part which will help the vehicle to pass an emission test, once it is needed. The revision has been done promptly, and there was no charge for that. The repair was done in about 2 hours. The other service I have enjoyed was a free shuttle ride from/to the dealer's shop/my home, so I could do other important work, within the time the car was repaired. Kevin from the maintenance did a great job. Bravo Ford of Kirkland.

Nicholas Gomieo

Sep 22, 2015

The front desk assistant was very friendly, helpful, and interactive. It was definitely a pleasant experience and I love the new facility.

Willard George

Sep 22, 2015

Excellent - ready in less time than initial indication. Very courteous and professional.

Chad Haugen

Sep 22, 2015

Service was excellent. Also the staff was helpful, friendly and went the extra mile. Thank you!

Arturo Palau Haas

Sep 22, 2015

Always a great experience when getting my car serviced. The staff is always very helpful and they explain everything in the process.

Gerald Ostroff

Sep 21, 2015

I took my 2015 Genesis in for a tire recall and the service was even faster than I expected. Loved it.

Larry Hubacka

Sep 21, 2015

Jim Cox, in your service department, is the best! He is why we take our Fords to you. Honest, knowledgable, and on top of what is going on. He is a very valuable employee. As long as he is with you, we will be too.

Michelle George

Sep 21, 2015

I have a 2014 Ford Escape. I just came in for regular maintenance and tire rotation. the work was done so quickly I was surprised, and the staff were so kind and helpful.

Gerardo Soria

Sep 21, 2015

Good experience, but expected to get my car washed and it was not.

Charles Schafer

Sep 20, 2015

I brought our 2011 Hyundai Sonata in for a routine service. Chris Zuk was the service representative. He did a great job and got my car through the service in short order.Thanks a lot. I greatly appreciate the thoughtful attention I received.

Alan Kegel

Sep 19, 2015

No problems, everything taken care of smoothly. Prompt. courteous, clean facilitiy and waiting area.

Lynne Lang

Sep 19, 2015

I purchased a Ford Focus and the service was excellent.

Krista Kang

Sep 19, 2015

You have excellent service staff. They told me how long the repair was going to take and it took exactly the estimated time.

Jin Liang Guo

Sep 18, 2015

Got in and out under 1 hr for oil change. Even got both recall issues taken care of.

Andre Gulley

Sep 18, 2015

Another top-flight visit to Hyundai of Kirkland service department. Love the new facility and the fact that they called me when it was done! Took less than the time given as well! What's not to like :)

Mi Jung

Sep 18, 2015

My engine sign had appeared for almost a week. After I came in, the friendly staff helped solve the problem free of charge (from Hyundai's warranty).

Kris Nostrand

Sep 17, 2015

Overall the service experience was good but I was not expecting the long wait. When I made the appointment I think a better expectation could have been set on the time frame and what was needed to be done. Also, since I had to wait as long as I did I think the WiFi network can be improved. I had multiple drops of the WiFi connection when I was trying to get some work done waiting.

Ann Viv

Sep 17, 2015

I am a return customer - purchased two cars, referred many of my friends to this dealership whom have purchased cars there,, and spend hundreds if not thousands on my Escape to keep it in top notch condition. Just recently, my alternator went out. Yes, the car is getting older and things are starting to break. I asked for a break on the price of a new battery as I was already going to spend over 8-hundred on repairs. Tom Olson stood there and said, "I pay $124 for batteries and that is what the customer pays". Not even $15 dollars off did he offer me. I could not drive the car as it could have died in the street due to the battery being drained. So, I felt like I was in a catch-22 situation. Before I walked out of there, I paid over $952 dollars. They had my car for 3-days because they ordered the wrong part. They only paid for one-day rental for me. They didn't even wash the car and steering wheel was covered with black oil from someone's hands. In the very near future, I will be in the market to purchase a new car. I will not be back to Ford of Kirkland. I am also looking for an independent repair shop to work on my Escape and found Morgan Motors. I have been a loyal customer for years and have spent a lot of money there. I was very sad to be treated like this but, I guess that is customer service now days at Ford of Kirkland.

Don B

Sep 15, 2015

I was told they were running a little behind, but they were still able to complete my service in less than an hour! Amazing.

David Jensen

Sep 15, 2015

jason was very helpful, very tall and young. probably needs a raise for his kids college fund.

Joseph Harb

Sep 15, 2015

This is my 1st service there. I was surprised and pleased at the level of service, punctuality, courtesy, going over the work at the end. In other words all aspects. At par with Mercedes service.

Yuriy Chemodakov

Sep 15, 2015

Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!

Jung Jin

Sep 14, 2015

Good, kind and quick service.. Good, kind and quick service..Good, kind and quick service..Good, kind and quick service..

Caitlin Foley

Sep 13, 2015

Jim Cox did a wonderful job ensuring my car was fixed. Although I have brought my car in several times for the same issue, he is patient and exams the details surrounding the problem. Overall perfect service from him.

Denny Middlesworth

Sep 13, 2015

We have always had Ford products and satisfied with Ford.

David Hurd

Sep 11, 2015

Great service by Danny and everything was taken care of on time.....

Dean

Sep 11, 2015

Very friendly and knowledgeable staff. I was in for my Transit Connect 10000 mile service and was out within 45 minutes.

Scott Obriant

Sep 11, 2015

Great experience working with our salesman Mike Sylvan. Very pleased with my purchase.

Kathryn Holert

Sep 10, 2015

Well, as you may recall, I was very happy with Yuzo as my service representative, and he was part of the reason we purchased our third SUV from your dealership. I was sad when he left, but I must tell you that Danny is an exceptional replacement. This was my second appointment with Danny - he's extremely conscientious - to the point that I left a message on Labor Day and just hoped that he would get back to me first thing Tuesday - he actually called me back on Labor Day to let me know that he would take care of my issue. I'm sure I will continue to be very happy working with Danny!

Richard Berry

Sep 9, 2015

Work was done on time and staff was helpful. It appears to be quality work. It was good to see Danny my service guy again. Coffee was good.

Debasis Maity

Sep 9, 2015

Awesome staff and had good experience buying my first car.

Parveen Kumar

Sep 8, 2015

it was wonderful experience. the staff is very supportive.

Ryan Daly

Sep 8, 2015

Danny did a great job; the fix on my truck was going to take longer than expected and the shuttle wasn't available to get me back to work. He arranged for a rental car, and it made my life so much easier to come in the following day to pick up my truck. Ford of Kirkland is first class. Thank you for your outstanding service.

Madeline Goddard

Sep 8, 2015

Ford Focus,but I didn't come me in with that vehicle in mind. No pressure - just a pleasant shopping experience with a salesman that could provide all services .

Tati Reddy Naga Jyothi

Sep 7, 2015

Hyundai sonata Hybrid and the servic was good the

Lansing Evans

Sep 7, 2015

I have been working with Kevin P for many years and many vehicles. He is always very helpful and knowledgeable on what needs to be done.

Luiza Marinescu

Sep 7, 2015

Great service! Very professional and curteous staff, performed required repair in a timely manner--mechanic even spent his lunch break to speed up service so I did not have to wait too long.

LAL

Sep 7, 2015

I didn't purchase my Ford Fiesta at this dealership. I was living in Cincinnati, Ohio and purchased it at Beechmont Ford. However, when I returned to the Pacific Northwest as a recent and unexpected widow, I found the staff and service at Kirkland Ford to be considerate and helpful. None of my questions or concerns have ever been treated lightly. I have always received thorough service. I don't consider any other place to have my Fiesta taken care of.

Jayne Bartlett

Sep 7, 2015

45K mileage Service was great, Randy was as always very courteous andprofessional. Time was about and hour, I could se the technician working on my car

Fran Rehrmann

Sep 7, 2015

Helpful and answer questions. Also find the shuttle service very convenient. Thank you.

Henry Monteza

Sep 7, 2015

I got an Elantra GT. The service every time that I went there was very good and the staff very helpful all the time and very professional.

Nancy Fierst

Sep 6, 2015

The epeople are great - Dean will neaver let a customer dow, always there to follow-up

Michael Reilly

Sep 5, 2015

Mr. Leo Nguyen did a great job with the sale of my new(used) car. He was attentive and courteous and easy to speak with. The test drive went well.*Take your candidate car on a serious test drive - real world-ish. Not back street 25mph stuff...The process of taking the car to an independent mechanic for an inspection went well enough. Management was concerned the mechanic was far away, but since my mechanic is in Kirkland also, it wasn't an issue - or a deal breaker. Leo drove with me to the mechanic, we worked out the logistics for the inspection, then we took a shuttle back to Ford. Easy-Peasy. *Take the used vehicle to an independent mechanic for a vehicle inspection. Best $100 (or so) you'll spend on your used car purchase.Finance went well and the Manager was great to work with.Detailing..was..ok. You can do as good a job. And you'll be more attentive. When I did my inspection, I found a lot of pine needles under the rear seat back. After detailing they were still there. They vacuumed them up after I sent the vehicle back for a re-detail. Overall, yes, I'd go back and I'd recommend Ford of Kirkland.

Sharon

Sep 5, 2015

It cost quite a lot more than I was expecting, and it took a lot longer. It would be nice to include cost and how long it will take in the online scheduling information. Also, it was pretty cold in the waiting area. All the people I dealt with were very efficient and helpful.

Carolyn Hanson

Sep 5, 2015

CMax EnergiI hate surveys. Please don't send any more.

Michael Canary

Sep 5, 2015

Kirkland Hyundai is always great with service, they said they were running behind when I brought my car in for an oil change, yet they were able to get it done within a half hour...you guys rock!

Randal Radford

Sep 5, 2015

Jim Cox explained what needed to be done fix the car after the did the diagnostic on it.Always a little shock at the price, but that is just me.

Mark Williams

Sep 5, 2015

This was the 55,000 mile maintenance on my 2011 Hyundai Elantra Touring vehicle. The technicians were done with my car at least 15 minutes sooner than it was promised, which I appreciated, and the counter person walked through all the points in the multi-point inspection receipt with me and also gave me a heads up about what the future 60,000 mile standard maintenance tasks will be, pointing out the differences between these two standard scheduled maintenance procedures.

Douglas Klaiber

Sep 4, 2015

Dean was my service coordinator. He was knowledgeable, set realistic expectations and very responsive. several of my trucks problems were covered by the maintenance plan we purchased with the truck. I really appreciate that.

Mary Wilkerson

Sep 4, 2015

Jim Cox is very helpful takes the time to explain things

Kevin Capuzzi

Sep 4, 2015

Great service by Kevin. Very helpful. Good explanation of service.

Robert Delgado

Sep 3, 2015

It is a pleasure to experience the continuing service excellence, and great professional attitude provided by Service Consultant, Danny Schwartz - exceptional!

Curtis Ashby

Sep 3, 2015

The purchase of my 2015 F150 was very good. I felt I got a good price right from the beginning. I had two vehicles that we investigated a possible trade on but the dealership's prices were not good so I ended having to sell them myself. As for delivery of my truck; I appreciated the staff helping to expedite the process and work with my busy schedule to get my on the road! The only criticism I have is that the day after delivery I had noticed a scratch on the inside of the door jam that was circled by the dealer in marker. When i took the truck in the next day to get a quick touchup, i was surprised that i had to purchase a can of touchup paint myself instead of the dealer just taking care of it for me, probably not a huge deal but it struct me odd since it was a brand new truck.

William Miller

Sep 3, 2015

Service recall on 2014 Escape to reprogram instrument panel. Service was on time and completed in about 50 min. Service person was very efficient.

Thomas Portegys

Sep 2, 2015

It was all very smooth and fast. We drove off within a couple of hours.

Sandra Florez

Sep 1, 2015

Kirkland Ford is where I'll be getting all my service done from now on. They are fast, friendly and professional.

Drew Cady

Sep 1, 2015

A new website offered an easy way to set up an appointment. It is nice to have options and not have to call all the time. When I showed up the staff was kind and got me right in.I was so happy to have a shuttle option that took me to my work and picked me up. I was thinking I had to take a bus and was not really looking forward to that. So again thank you for a shuttle option.

Jessica Reames

Sep 1, 2015

Service was and is always great with Huyndai of Kirkland, so thankful you opened your own service department.

Jayaraj Vadivel

Sep 1, 2015

Awesome Service. Nice Job. this is second Service in Hyundai of Kirkland

Arlys Lemon

Sep 1, 2015

The service was excellent & the staff was very helpful

Gifford Thomas

Sep 1, 2015

My Sonata is so dependable that service is a routine matter. Pleasant staff and nice, new facility.

Anne Marie Suchanek

Sep 1, 2015

Jeff was really great with finding us a good deal, getting us a test drive, and being efficient with time.

Artur Ievsieiev

Aug 31, 2015

Good work and service. Nothing to complain about, everything was good

Ginger Wilfong

Aug 31, 2015

Jose was awesome! He was a great help to us and our daughter. He spent a great amount of time getting her comfortable with her new car

Patrick North

Aug 31, 2015

2016 Fusion Energi Titanium. My experience at other Seattle are dealers was dismal and degrading. At Ford of Kirkland I appreciated the "to the point negotiating" with numbers that honored the advertised prices and no surprises with oddball charges at the end. I have never been a big Ford fan, but both the product and relative ease of the buying experience has definitely changed my mind. Based on the SUVs I looked at during my visit, we may become a 2 Ford family next year when we replace our other vehicle.

Wayne Strand

Aug 31, 2015

The speaker in the right rear was noisy and it was replaced under warranty everything is working fine.

Melissa

Aug 31, 2015

Always have a positive experience with Ford of Kirkland. I've serviced two cars there and bought a new vehicle. I have recommended them to others.

Daniel Emadi

Aug 31, 2015

everything was good as always. The survey is too long and asks too much questions. It should be friendlier.

Marcus Vaeena

Aug 30, 2015

I was in the market for a vehicle that fits a family of six comfortable. I was shown a 2006 GMC Envoy that had everything i was looking for and it also fits with my financial situation. My reps were Tom Mcabe and Frank. they were very helpful and insightful on making the best choice for my first car.

Gregory Zaliznyak

Aug 29, 2015

Very pleasant experience. Got my third f150 from Ford of Kirkland. Micheal Sylvan is a true professional simply pleaser to do business with.

Malika Easton

Aug 28, 2015

I just relocated to the area and had a nail in my tire and wasn't sure what to do. I brought my Sonata to the dealership without an apt. and received excellent customer service and a quick turnaround.

Amarah Deamborossio

Aug 28, 2015

Kevin my contact was very helpful in getting me some coupons on the part I needed replaced and the oil change. Made sure to call and explain what was wrong with car and how much it would cost to fix before moving forward.

Frederick Collins

Aug 28, 2015

Everyone on your staff was most impressive. Jed was extremely understanding of my wife's disabilities and talked with her about his own problems when he was a very young man. He is a real asset to your team. I ordered and installed running boards that I purchased online from Auto Customs. They fit the Santa Fe perfectly and also look very nice. Now Julie can enter and exit her "new/used" Santa Fe with ease and we are both very pleased with the quality of the vehicle. Thank you to everyone and we would highly recommend your dealership. Sincerely, Fred Collins.

Ryan Middleton

Aug 28, 2015

Great. Everyone was friendly and helpful. Overall it was a great buying experience.

James Bridges

Aug 27, 2015

I brought my 2009 Edge in for routine maintenance and brakes. Everything was done as promised. Kevin is always great to work with. My one request is to have my car left outside so I can pick it up after 6 PM. Getting there before you leave is difficult. You have done this in the past but changed your policy. Please reconsider.

John Zink

Aug 27, 2015

Everything is always clean, staff is always friendly and my service has been done quickly

Gary Mc Gregor

Aug 27, 2015

comfortable while waiting for my service on my car.Friendly service from mechanic and front service counter.

Subhash Sudra

Aug 27, 2015

My vehicle was up for few recalls and I called in and my service advisor scheduled me in and was taken care of immediately.

Stanley N Mcinnis

Aug 26, 2015

Ford of Kirkland has pleased me for eight-years of service. Thank you, Stan

Phillip Tapia

Aug 26, 2015

Called a week prior to setup apt. Came in and was quickly attended to. The service tech helped find a coupon to save me money.

Elias Calagiu

Aug 26, 2015

The service was awesome and Barry was a very cool guy who got to the point and made me feel like he wanted what was best for me. Top drawer stuff

Haibo Zhang

Aug 25, 2015

Ford focus 2014. The staff is helpful. I really enjoy my car to be serviced there.

Leslie French

Aug 25, 2015

fast, efficient service; explained what was done and the results of the inspection. very thorough.

Paarth Chothani

Aug 25, 2015

experience was great. will recommend this dealer to all friends and family.

K V

Aug 25, 2015

they special ordered a part for our Elantra, it came in early, was fixed 2 days before we expected! Thank you again so much, especially to Randy! Great service!

Jamie Neill

Aug 25, 2015

Danny was excellent. I will continue working with him for as long as I own my focus.

Lyndon Dacuan

Aug 25, 2015

Excellent service, 100% recommended. The service representative knew I was running a little bit late and stayed past closing for a few minutes as I arrived. Highly recommended.

Anthony Gades

Aug 25, 2015

I was not happy that my web submission request was unanswered by an actual person. I called an left a phone message as well as an email message that never were returned. Fortunately for you, I wanted to buy a truck you had. Despite the lack of answer I went down and found a random salesperson Jose. I had a reasonable offer that eventually you accepted exactly as I offered. Initially you were 6K$ away but after a couple iterations of Jose talking to someone and me sitting around you accepted. It was fine overall but could have been much quicker. I had money, I had a reasonable offer, I had shopped around and you accepted my offer exactly after a lot of me waiting around and walking away when it was taking too long.In the end, I got an OK deal, I like the truck, you took care of me on a detail about the tires. I wasted a lot of time waiting for you to eventually accept a very reasonable offer 100% as I offered when I walked in the door.

Julie Healy

Aug 25, 2015

2015 Edge Titanium! The service was absolutely outstanding! Still is : ) Every step of the way people were so helpful & eager to make sure my experience was good & that I love my Edge!!

E. Vincent Cronin

Aug 25, 2015

Service on my 2013 Elantra. Great from check in to check out. Because the tech came back early from his lunch I was able to check out early with the job complete. That's Service with a capital S.

Mila Appleby

Aug 24, 2015

Gerry in the service department was awesome. I was in and out very quickly!

Gerard Dahlin

Aug 24, 2015

I couldn't be happier. The staff works hard for me. Everyone was professional and courteous.

Robert Toolen

Aug 24, 2015

Ryan Reid was helpful and efficient~ We appreciate the great service.

Krista Hodge

Aug 24, 2015

Service was WONDERFUL! Everyone is friendly and helpful and the building is very nice.

Paul

Aug 24, 2015

The salesmen I worked with were professional and very easy to get along with. The man who handled the financing and paperwork for the purchase was the same. I enjoyed working with all of them. I ran into one issue that bothered me a little. The price advertised on your web site included every possible discount and rebate, including two that were mutually exclusive. That means you advertised a price that no one could possibly qualify for. The salesman patiently explained the situation to me, but he was put into an awkward position of having to explain that the web site essentially included an errant price. I felt a little mislead, but I believe the salesman told me the truth, and in the end I still feel like I paid a fair price, so we got past this issue. In the future you will probably want to be careful about the prices posted on your website.

Cindy McElroy

Aug 24, 2015

The overall experience was great and we'll be returning for future service needs. My only issue was that it took a couple of phone calls to get through to the service scheduling.

Hannah Price

Aug 24, 2015

Dave Schwartz went out of his way to make my vehicle service easy and painless. I knew that my car was in capable hands and he took time after the service to answer my questions and go over my service details with me personally.

Jane Millar

Aug 24, 2015

Service staff were exceedingly helpful and fun making the inconvenience of having to bring my car in at all an enjoyable experience.

Ned Maher

Aug 24, 2015

It was made easy for me, and quick. Didn't want to hang around all day trying to buy a car, and I was pretty much in, and out with a nice new car.

Buck Hoffman

Aug 23, 2015

kevin was able to complete the headlight repair quickly

Saravana Kumar Danasekar

Aug 23, 2015

This is my first car purchase. I was very excited about the Purchase. Mr Jonathan Sweigert walked me through the car, was very friendly and helpful in deciding my car purchase. Finally I brought my new 2016 ford fusion home same day.

Cheryl Faires

Aug 23, 2015

Called to schedule "The Works" package with s short window of availability. They called back and I was able to get in later that same day, my appointment was quick, easy .... Friendly service.......paying was sorta confusing, no explanation why I had to sign this and that, the girls are always in a hurry..... My car runs great, thanks

James Leffew

Aug 22, 2015

service was completed as scheduled. Great service.

Raymond Hachiya

Aug 22, 2015

Kevin and his team are always wonderful and helpful with information and service. Friend couldn't believe the price we get and is planning on bringing his car in for oil change.

Douglas Simpson

Aug 21, 2015

It was fast and efficient, and everything was explained to me clearly when finished.

David Stout

Aug 21, 2015

Courteous, friendly, professional, explained things well. Left with a good feeling.

Thomas Bligh

Aug 21, 2015

Service Facility Great ... clean ...great atmosphere ...Customer Waiting area ...seeing the work being performed is very interesting and reassuringTeam... upbeat personality ...lots of smiles ....Excellent Company AssetsKeep Up the Great Work ...Tom Bligh

Beth Mcdonnell

Aug 20, 2015

The service was efficient and friendly. I'd definitely use Ford of Kirkland again.

Michael Becker

Aug 20, 2015

Kevin Paddock was so very accommodating - he got our vehicle in immediately upon arrival for the scheduled repair, thereby minimizing our wait time. He had done the same thing for us on a previous occasion, in December of 2014, when we had an emergency need for repair on our 2nd vehicle on a Saturday when all the appointments were already filled. He still managed to fit us in, saving us from being "stranded". We live some distance and a ferry ride away from Kirkland, so it is a great favor to us when we don't have to leave a vehicle overnight or all day for service. Kudos to Kevin and Ford of Kirkland for a job(s) well done!

Sergey Ten

Aug 20, 2015

My adviser, Jim Cox, took me on a very short notice, despite the fact that the service department was pretty busy that morning. As usually, he acted very swiftly and professionally, and got my car up and running the same day.

Dawn Carr

Aug 19, 2015

I purchased a 2015 Ford Escape with the Titanium trim package. I LOVE my new car! Mike was an excellent salesman, taking special time to show and explain all the great features. We even did the auto parallel park thing! Really cool! I walked in with a printout of the car from the internet and that's the price I paid! No running to a manager, no games, just straight forward pricing. Previously I had visited two other dealers that had salesmen that made me feel uncomfortable - not Mike! Mike is like having your brother along to help you with the purchase. Thanks! Dawn

Charlynn Miyauchi

Aug 19, 2015

Danny was SO helpful! He took the time to really figure out the problem and even fixed other things while he had my car! He kept me informed throughout the whole process and made sure I was satisfied at the end! I will definitely be calling Danny anytime I need something done to my ford escape!

Kevin Kennedy

Aug 19, 2015

The sale process was smooth and the staff was helpful.

Kelly Carpenter

Aug 19, 2015

The person that helped me was outstanding. Very courteous and provided me with great information regarding my vehicle. Great Experience.

Jason

Aug 18, 2015

Great experience from ford of Kirkland. Buying process and service have been great

Chris

Aug 18, 2015

Chris was very helpful and friendly, will definitely be back. Thanks!

Null Null

Aug 18, 2015

great service department!!!I love these guys, will go back time and time again

Richard Dunkle

Aug 18, 2015

It was Very good. Success was very helpful. We used the Costco Auto Program and had no problems at all.

Kimberly Myers

Aug 18, 2015

I really appreciate how Chris and the other staff treat you like you are the most important person. They want to take care of you immediately. I am going on a long road trip and took my 2014 Hyuandai in for an oil change and asked them to make sure I was safe for a long trip. I also like the fact that the waiting lounge has windows were you can watch them service your car!

Thomas Spivey

Aug 17, 2015

Great job from the Blue Team, as usual. Kevin is THE MAN!!!!!

Yong Seo

Aug 17, 2015

I hope when order part please asap, because i waiting for radio more then 2 months.

Jason Rukman

Aug 17, 2015

Good, apart from that the girl that booked me in entered the date wrong so they didn't expect me on the day I turned up, but were able to manage it anyway.

RM

Aug 17, 2015

Folks were great at the counter as always! My wife and I have always had our dog with us as we waited and the employees there always seemed to love that.

Suk Jung Yun

Aug 17, 2015

very friendly and they just loved my car. =) very talkative

Brent p

Aug 15, 2015

Jeff Wagner really does excellent job.....listens and understands the client...he made it so easy...and i respect that I have bought 4 new vehicles in the past years...and this was the easiest..thanks Jeff Wagner...keep up the good work and service

Ethan Schwab

Aug 5, 2015

Sonny was excellent and provided a stellar customer service experience.

Adam Price

Jul 31, 2015

Very pleasant experience. Was able to trade in two used for two new cars with minimal hassle. The staff went above and beyond, staying late to make sure we were happy - we didn't leave until after midnight. We weren't pressured into upgrades we didn't want or need. Very knowledgeable staff, able to answer every question we had about the vehicles. The dealership had aggressive pricing on the new vehicles and negotiations were low-pressure and quick.

Jeff Lawyer

Jul 29, 2015

Joe was an awesome guy to work with. Ryan was quick to help us off thr bat. The overall experience was nice. No complaints from my end. I like the car too

Babette Fulgham

Jul 27, 2015

I came to look at some newer models of Hyundai cars and I was greeted by Te and he showed me and my fiance around. He got Harry to help us to choose a car. They were very friendly and accommodating and the experience was wonderful.

kari amunson

Jul 27, 2015

FANTASTIC, thank you Raleigh for making it a fast easy experience :) I greatly appreciate your assistance!!

Linda Clay

Jul 10, 2015

Good experience - everyone very friendly and helpful. .

Suho Choi

Jul 3, 2015

Very kind and best contact to the customer. Pretty fast process! .

joek

Jun 29, 2015

The absolute worst costumer service experience I have ever had. I thought i found my ideal truck online thru Ford of Kirkland. I immediately got into contact with a sales associate, Vass. I talked to him for a week and he verified that it was everything our family wanted. We wanted to guarantee everything was as described and pictured, because we were going to commute from Spokane, Washington. I verified twice that it was a non-smoker, because that was very important to us. He said he even got a second opinion and guaranteed it was a non-smoker. So after a week of solid communication, we traveled to Seattle. My wife took the day off of work and we boarded our dogs. We planned to drive that vehicle home, because that's how much we trusted the information we were getting. We arrive at the dealership, get into the vehicle and immediately smell cigarette smoke! Even the other sales people said it smelled like smoke! So here we are in Seattle, 5 hours away from home. We are out money, and without a way home! The General Managers costumer service was absolutely horrible! He didnt even to offer to send us back home and even insulted me by offering me a truck that was nothing like what i wanted and later found out the truck offer had been on the lot unsold for a year. So i felt like they were just trying to pawn off a truck that wouldnt sell onto me. So thank you for stranding us in Seattle with a horrible taste in our mouths about how you handle your business and customers. Per your website: "To our customers: We will offer our customers fine quality products and services at a cost effective price. We will give our customers an excellent service experience. We will treat our customers as we would our family, helping them meet their transportation needs."

Vicky Tovar

Jun 29, 2015

David Kim was very helpful & efficient. He made my vehicle purchase easy & answered all my questions. My experience was very positive

Stephen Salyer

Jun 18, 2015

Excellent. Jon showed excellent knowledge of the Explorer we inquired about and purchased. Great customer service. Overall a very positive experience.

em8moll

Jun 1, 2015

I went in over memorial day weekend to look at leasing a new car. I worked with Michael Sylvan, Joe Leavitt, and John Potts. They were all so wonderful!!! I couldn't have asked for a better experience. I feel that Michael and Joe (in sales) were both so eager to answer any questions i might have and to work with my budget and needs. I ended up getting exactly the car i wanted at a price i was comfortable with. I have had a few questions after the purchase too and they have promptly gotten back to me. I would highly suggest this dealership and also the service center. Danny in Service is the best!!! so knowledgeable and friendly. Thanks Ford of Kirkland!

RAJENDRA PATEL

May 28, 2015

Harry was very good to us and showed us the cars that we were interested in and he was very courteous and polite. He addressed all of our needs during our purchase experience.

Todd Myers

May 8, 2015

Smooth and easy. Jason Bang and his manager were a pleasure to do business with. True professionals.

Jeff Balentine

Apr 24, 2015

Fantastic. Success is a very hard worker and earned my loyalty. .

Nicholas householder

Apr 16, 2015

Multiple people helping me, physically running around to ensure my satisfaction. They stayed after normal business hours and completed my transaction. Drove away in a brand new car with a smile. Thanks guys!

Cynthia Minardo

Apr 6, 2015

It was hassle free, stress free and such a wonderful experience purchasing my car.

george roach

Mar 27, 2015

The had great customer service and a excellent staff. .

Joe Logan

Mar 23, 2015

I traded in a used car and bought a car in less than 2 hours .

Jimmy Dunn

Mar 17, 2015

Harry has a lot of information on the 2015 Genesis, he answered all of my questions. When it was time to negotiate price I was awed that Thi Nguyen the manager's desk was feet away from the salesmans desk. It eliminated the secretive " I'll go ask my manager" game. The entire process took less than 2 hours. I have been telling everyone I can that if they are buying a Hyundai, Kirkland is the only place to go. I love my 2015 Genesis and when I am looking for a replacement i will be back.

Jennifer Orf

Mar 10, 2015

Great experience. Friendly, attentive service. Very happy with my new Santa Fe!

Alireza Chaychi

Mar 9, 2015

I would call Dan a SUPER SALESMAN, he makes sure that you fully understand all the options you have and can totally help you to pick the best one. he is extremely friendly and funny too :) I really enjoyed purchasing my car at Ford Of Kirkland

getApear

Mar 3, 2015

Rodney did an excellent job locating the vehicle I was looking for. Honest Service.

Ryan Brown

Feb 27, 2015

Excellent!! My wife and I had been looking online for a few weeks at cars & came to the consensus that ford of Kirkland by far had the best deals!! When we called we spoke to Jason who had great customer service & was very helpful! We ended up leaving that day with our dream car for a great price & because of Jason we had a fun & easy time in the process!! Thank you!

Loren Kisling

Feb 19, 2015

Very wonderful new truck buying experience!!! Todd was great to deal with. John was very good at doing what was needed to complete the sale.

James Tobacco

Feb 17, 2015

Good experience. Rodney was attentive and knowledgeable about the F150 I purchased and worked hard to answer any and all questions I had. Also was happy with the finance specialist who handled my financing

Peter Rowley

Feb 13, 2015

David made it easy - spent only about an hour doing paperwork, and was done.

Merry Woten

Feb 11, 2015

Dan was very helpful and patient. He showed me all the different Focus features and explained the financing options. I'd definitely buy another car from Dan in the future.

Renee Kurdzos

Feb 9, 2015

We had a wonderful experience. Harry helped us find the perfect car for us, made the buying process extremely quick and easy, and has made me a big fan of both Hyundai and your dealership.

Tim in Renton

Jan 26, 2015

I inquired about a specific truck I found in on their website. They responded promptly, arranged for me to see the vehicle, and the price was as promised with no hassles, no high-pressure sales and no surprises. It was a very pleasant contrast to a number of other dealerships I had contacted. They even filled the tank before I took the vehicle.

Brian

Jan 14, 2015

I met Mike Sylvan at Ford of Kirkland while shopping for a new SUV and I am so glad that I did. Mike was professional, knew the answers to all my many questions, and was genuinely interested in my satisfaction. I truly felt that he was candid in how he dealt with me, which I appreciated very much. I would recommend him to anyone, and will absolutely be back when we are in the market for another new car.

K W

Jan 5, 2015

Ford of Kirkland is the best dealership around. I had the privilege of working with Michael Sylvan. As a first-time new car buyer and flying solo on making this big purchase, it was a little terrifying in the final decision making, but Michael was so patient, helpful, and knowledgeable and helped me through every step of the buying process. He eased my nerves and made it a piece of cake! There was no pressure and in the end I couldn't be happier. Every member of the staff that I encountered in Kirkland was so friendly that I would (and do) recommend them to anyone looking for a new vehicle. In comparison to other dealerships around, Ford of Kirkland is the best in price, service, and customer satisfaction hands down. My car was purchased in March 2014 and I'm still raving about my experience.

familyof3evans

Dec 19, 2014

After receiving recalls on my Hyundai I called to make an appointment for my vehicle to bring it in. I ended up making the appointment online. When I arrived a few weeks later, I was told by Jerry that because I had scheduled online he wasn't even aware I had an appointment and hadn't ordered the necessary parts making it seems as though it was my fault. If they don't want you to book online they shouldn't have that option. I had received 3 emails confirming my appointment over the weeks. Later I contacted the manager who assured me they would have the part by the next day and a loaner vehicle. Weds came, no part but told by the next morning. Thurs came, no part. Friday was told the part should probably be there by Monday. Still waiting to find out if I ever get my car fixed. By far, the worst service I have ever received.

Augie Cardona

Dec 12, 2014

We were about to purchase a used vehicle from another dealership when we found a new vehicle online at Kirkland Ford. The price was a better deal than the used vehicle. I called Kirkland Ford and spoke with Jose. He was very professional and polite on the phone. And most importantly, for me, he wasn't pushy or aggressive. He invited my wife and I in and we agreed. When we arrived, again he was layed back and very professional. Jose made our experience enjoyable. It was made clear what our needs and wants were. He never tried to "push us" in any other direction. In fact, the day before, we left a dealership because of a "pushy" salesman. Jose made our car buying experience the best one to date.

CHRIS CHRISTOPHERSON

Dec 8, 2014

The experience was quick and too the point which is what I look for in transactions. Thank you for that. Regards, Chris

Tim Owen-Evans

Dec 5, 2014

David was very accommodating and pleasant to deal with and I was very pleased with the deal we reached. My only slight disappointment was they didn't have the Elantra in the trim I wanted in one of my preferred colors. But the color I got isn't too bad.

Patrick Kelly

Dec 4, 2014

I was very pleased with the professional service I received. Thank you for a great buying experience.

phicksit

Dec 1, 2014

Came in for the loss leader, 2015 Escape S, and left with a 2014 SE with many upgrades. I could recommend many improvements to the process or the facilities, but then I would be preaching to the choir. e.g. have the loss leaders out front ready to go (could not find the model S or another SE when the book and extra key was not found for the one we test drove), coffee in the sales room, and well coat hooks... Mike Sylvan was very helpful, knowledgeable, honest, and fun! and did well at explaining the rebates detailing what we actually qualified for and walked through the operations of the vehicle. He even took the car back to service to vacuum out the leaves from the intake vents under the hood. Met with Dan Lozott, the internet sales manager, and found him very pleasant and timely. Dan responded to my inquiry on the loss leader, early Thanksgiving day. Totally Awesome. The Finance guy was pleasant and knowledgeable. I would ask that he take a little more time with the customer, maybe do a check off list... kind of felt like a shell game, maybe this is due to us finding out at this moment that the car we bought was a 2014, and not a 2015. Regardless, I am pleased with the purchase and feel that I came out ahead. The 2014 had the 201A upgrades versus the 200A that came with the loss leader SE.

John & Kristin

Dec 1, 2014

We purchased our Cobra from Dan Lozott in 2007. So when we needed a new truck we came back to Dan. Thanks Dan for all your help in purchasing our F-150 Supercrew! Once again, you made the whole process of purchasing our new truck easy!

stiller

Dec 1, 2014

I had the pleasure of working with Dan Lozett, to purchase my new Ford Focus. From my first email to Dan, the test drive, through finance, through going over the car's options Dan was professional and had a "no pressure" approach. I even told the finance guy "this has been far the best car buying experience I have ever had"! I would recommend Ford of Kirkland for anyone looking for a new car, no matter how far you have to drive!

Gary Justice

Nov 27, 2014

I came in because of an interest in a specific Hyundai advertised special, but had concerns about financing. Robert worked us through that quickly and efficiently, with excellent results. He also added a couple hours beyond his work shift to make sure that we were taken care of. In the meantime, he called in Dave to work with us on the specific vehicle. Without the whole story, we had a first class experience with Dave all the way through delivery of the vehicle and beyond.

Danny Lee

Nov 26, 2014

Rodney and everyone made sure we got exactly what we where looking for. He gave us the add on options without trying to hard sell them ( Mr. Corn as well). We appreciated that straight forward approach.

Steve Stauffer

Nov 19, 2014

My salesman Jeff Wagner was excellent. He was knowledgeable about the car, he was patient and explained everything both about the car and the process of buying it. I would highly recommend Jeff if you are interested in purchasing a new car.

David Erfort

Nov 17, 2014

Painless car buying experience. Straight to the point...................

Kyle Rishor

Nov 10, 2014

Great experience. Although I originally had trouble getting information and making contact with a few certain salesman, Todd had reached out to my Internet inquiry and worked very hard to make a deal with me that I was happy with. He went beyond what others were willing to do for me.

Andrew Ruud

Nov 5, 2014

Michael was exceedingly proactive in bidding on my business. While he did not initially offer the lowest price, I knew he was interested in making a deal happen. Michael was the ONLY reason why I considered doing business with Ford of Kirkland. The negotiation process went about as smooth as one could hope a negotiation to go. Hamid got involved as well. Again, as far as a "car buying experience" goes, nothing unexpected - these guys are making their living by negotiating the best price on behalf of the dealer - I'm sure that if we all went out for beers, they would be very different people with a different set of personal principles. I do not have any complaints about my experience at FoK. The dealership fields a very competent sales person in Michael Sylvan, and every effort should be made to bring the entire team to his bar.

Shelby Koback

Oct 31, 2014

Good service. I came for one car that ended up being out of my price range and he was able to find me the perfect alternative.

Andrew Leask

Oct 25, 2014

We had a very pleasant good experience buying a car at Ford of Kirkland Zack was very personable and helpful in making sure we found a car that was appropriate for us He was knowledgeable and didn't make us feel overly pressured John and finance was easy to do business with and personable as well If you can make the whole process of buying cars faster that would be great

johnny bair

Oct 16, 2014

No pressure sales, very knowlegable about products, responded to all inqueries about car and was available anytime to discuss features. Great sales experience and everyone should approach car sales like Raleigh Fouch.

Lisa Walker

Oct 8, 2014

No pressure sales Fairly smooth and speedy process through finance Seems like all staff work as a team vs. competitors

ANANDA PIRABU MADAKKANNU

Oct 2, 2014

Right from getting into the showroom to review couple of models, test drive to financing. Sales to insurance, everything was amazingly handled by the them. FOK team did a fabulous job, thanks

Chris Houghton

Sep 26, 2014

I came to your dealership with my daughter to view options for her first car. Harry Satterfield was our guide. He was very accommodating and patient. We must have spent over 2 hours including 3 test drives of different models. This really helped our selection process. We ended up deciding on a Veloster and my daughter couldn't be any more excited about it. I did a lot of price watching and know they gave me fair price with very little haggling required. I paid cash, so we were done with the paperwork in about 30 minutes.

Ron Peterson

Sep 22, 2014

Very good, no pressure and Harry listened to my needs. ............

WONGYO KIM

Sep 11, 2014

I bought hyundai elantra.It's nice~ Great design, excellent driving, good options and nice price...

Dave Judge

Sep 10, 2014

Very low pressure. Justin was patient and offered a number of different vehicles for us to consider. Allowed us the time to talk about the purchase between ourselves. Very knowledgeable about the product features

B Quantrille

Sep 9, 2014

Buying a car is not something I enjoy. It has been two months and at least four dealers. I walked out at the signing of the last paper before I would be the owner of a Fusion from a Lynnwood location, I like dealing with honest people (I dont recommendn thsi location) the buying experience at Ford of Kirkland made buying a car all most fun. The salesman Rodney was standing, Himad the sales manager went out of his way to help and answer any questions. During the signing of the documentation John helped me save money so that I could leave the dealer with a 72,000 - 6yr and maintenance agreement. The group put me the person first and the need for them to make a profit second. I know a car dealer will all ways make some money, but this dealership works to get you what you want with in your price range. Great place to shop for any car you need. Thank you

Mr Jones

Sep 2, 2014

I can not say anything good or bad because they have not called me back.

George M.

Jul 16, 2014

Really appreciate the help of Dan Lozott in helping me purchase a new F-350 that is one awesome truck ! The transaction went very smoothly. Also really appreciated Scott Corn's help on the finance side in helping arrange the right finance package for me.

Donald Higgins

May 26, 2014

Clean, friendly, professional, energetic, great inventory selection and competitive pricing.

Ji Jung

May 25, 2014

Jeff Wagner was a very good salesman. He knows all about the cars. We got a very good price, and told our friends. thank you.

Jeremy

May 22, 2014

I would rate Hyundia of Kirkland a negative 5 star if I could. They provided me with terrible, inconsiderate & unprofessional service following my purchase of a new Genesis Coupe. On the day I purchased my car a verbal & writen agreement was reach on the amout the car was sold for, pay off on my trade in & amount my monthly payment would be. The next day I re-reviewed the documents & didn't see the pay off of my old car. I called the dealership several time over a few days finally talking with Marlon. He insisted that it was in the contract & "not to worry". I insisted that it was not written anywhere. On the 4th or 5th phone call Marlon said I was correct & need to come back the next day to sign a new contract. When I arrived I was notified that the payment would now need to be $120.00 more than promised & it would extend payments an additional year. I requested they finance through my current credit union of which I was preapproved. Only to find out later that I was ignored and processed though another company. At this point I'm a patient person & understand mistakes but felt I deserved compensation for the inconvenience of driving 40 miles to the dealership & not being given what was promised. The dealership offered Xzylon. The manager stated that someone would call me to set up the appointment. After two days of no call back I finally called. I left two messages over 4 days & on the 5th day they finally called me back to sched. the Xzylon. When I picked my car up I noticed splotches all over the leather interior. Christina, assistant service manager, said that splotches would buff out & she tried to show me. The splotches where still there. She then asked if I would like them to redo it? I said yes fix it!!!! 45 min. later my car was returned to me done correctly as it should have been done the first time. I Arrived home & walked around the car immitdiately noticing a 1/2 in gouge in the passenger door. I called Christina & emailed pictures tight away. The gouge went through all the layers of paint down to the metal . Expecting to hear back right away after sending the picture, I didn't get a call. I called 2 days later & Christina said she had authorization to fix the chip in the door. At that time I told her that 1/2 the roof had been missed by the Xzilon that when the car was wet half the car would bead up and a clear line was able to be seen. She said she would have to get approval to redo it. I requested they redo the whole car after door chip was fixed. She didnt think that was possible but would ask her manager. At this point I'm not confident & leary of the workmanship that I have witnessed up to this point along with the misshandling of customer service. On trip 5 back to dealership I requested to talk with the manager Richard Ewing explaining all series of events. He agreed to fixing chip & promised a complete reapplication of the Xzylon. The next day Richard called & said the car was ready & "it looked great" & he checked the painted door himself. Arriving I found my car with paint dust all over inside & out, a dimple where the chip was, & a 6 inch paint run that ran horizontal. I showed Richard & he said he & another manager inspected it & didn't know how it was missed. He stated that it would be fixed right but it was Friday & the paintshop was closed. Three consecutive days I called leaving messages with no return call. On the 4th day Richard answered & said that "he was discussing with Christina and the owner how to proceed". They where either going to repair the door again or deside that after serveral trips that they had done enough" that he would "call me back by the end of that day". That was yesterday, 5/8/14, & have not heard back. As for "several trips", I made several trips for them to correct there mistakes which has not been satisfied. Lastly, I love the car but the cutomer service & face to face experience has been nothing short of horrible. I would like to have my car fixed correc

Craig Johnson

May 21, 2014

The experience was easy and straight forward. The receptionist was helpful in getting me oriented until Rodney was alerted. Rodney was easy to work with, very efficient and believable...

Phil Sencerbox

May 5, 2014

Excellent! I have purchased about 12 cars for my company with Steve. He always takes care of me and the process is made easy.

Michael Clutter

Apr 24, 2014

Always a wonderful experience. I only buy from Ford of Kirkland and always work with Raleigh.

Caitleen Joyce

Apr 22, 2014

It was amazing! Everyone was so supportive and helpful. I knew nothing and this car purchase is my first car purchase ever and they were excellent! Everyone worked well together to make my purchase as simple and quick as possible.

Ron Nevi

Apr 21, 2014

wonderful, this is our 2nd car in less than a year we have purchased from them. Great service, no hassles

Danny Macha

Apr 17, 2014

EXCELLENT service by Harry Satterfield!! He helped me with the exact car I was looking for by showing me options. He listened to my questions, answered them sincerely, was concerned that I receive the best service and care possible. He is a true professional!

David

Apr 15, 2014

We just bought a new C-Max and was very happy with the whole process. Dan Lozott was amazing in taking care of our every question and need. I would highly recommend you ask for him if your in looking for a car. He is awesome!!

Monika Gerde

Apr 14, 2014

It was delightful. I love my car. Michael is fantastic to work with.

Jeff

Mar 28, 2014

I went into Ford of Kirkland to get a little more information on the 2014 Escape. Dan Lozott was so helpful and easy going that I could not rationalize drawing the process out any further. Dan made the leasing experience so comfortable that I drove home that afternoon in my new ride. Thanks again Dan for making what can be an arduous task, actually enjoyable!

kelsiege

Mar 25, 2014

Michael was a joy to work with and a tremendous help in purchasing my new vehicle. He helped turn what can be a very stressful decision into a fun and satisfying experience. He is genuine and honest and it felt as if he was looking out for my best interests every step of the way. If I am ever in the market for another Ford or know anyone who is, I would send them to Michael without hesitation.

Daniel

Mar 23, 2014

I purchased a new car from David Kim. He is very kind and reliable person. His working process was very rapid. He gave me a kind and detailed explanation. Paying procedure also was reasonable and rapid.

SCMCOM

Mar 23, 2014

We have to say, that the treatment we received from Hyundai of Kirkland, was far and away, the best of all our experiences combined! We went by there, not twice, but, three times to demo the car we wanted, and then bought on the fourth, and final visit! I wish the other dealerships would get with the 21st Century, and realize, like HOK did, that pressuring a very potential buyer is so 80's and 90's, before the internet, and consumer information systems were in place! Besides a fantastic product, and superior warranty, and more bang for your buck, I was treated with absolute respect, and allowed the leisure, of making my own decisions in the buying process, and provided all the information to do so. I can't say enough, for my appreciation of Shannon, Elizabeth, and the mgr, for an outstanding process, price, and attention to detail. I will recommend everyone I know, to at least try Hyundai and HOK in particular!

Victoria

Mar 19, 2014

I had a good experience buying my first car here. My sales attendant Sunny was very helpful and provided a good quality of service to me.

ShefromPoulsbo

Mar 17, 2014

We were told by our local dealer that the advertised deal at HOK was not possible, and that they would not be truthful to get us to come in. This was completely untrue! HOK gave us a super deal! When we came to pick up the car, some accessories were missing. They were mailed to us the next day. We also got a good explanation of the nav system, etc. All the salesmen we worked with were very nice and put a lot of effort into making us happy. Worth the drive even if you live far away. We saved thousands over our local dealer.

RGE

Mar 17, 2014

Outstanding customer service. I got in touch with 10 Hyundai dealers in the Seattle, WA region and Kirkland was far and above all others in terms of customer service and price. I even made the mistake of going to a Jeep dealer in the region which was by far the worst experience I've had trying to buy a car, thats a story for another day... They will give you a fantastic price (I got my 2014 Santa Fe Sport with a significant discount) AND will treat you as a valued customer along the process. My personal sales rep was Shannon and I could not recommend her enough. I will definitely look into these guys when I need another car.

Frank Geddes

Mar 16, 2014

From start to finish of the buying process, Dan Lozott was the force behind a seamless acquisition of a truck I was looking for. Apart from the fact he gave a no pressure sell and a great knowledge of a product he has great confidence in, he is also a really genuine nice guy. I am extremely happy with the purchase and the extra warranty with maintenance, I got a great deal and a great truck. If you go to Kirkland Ford, I am confident Dan will see you right.

Patricia C

Mar 8, 2014

Dan Lozott was very helpful and so was 'Sonny'. We bought a beautiful Escape Titanium. They patiently taught us about all the 'bells and whistles'. Love the vehicle. Good service. Thanks.

Ryan Ericsson

Feb 10, 2014

Good. Drove focus hatch and sedan. Like hatch better!!!!!!!!!!!!!!!!!!!!!!!!!

Johanna Rhule

Feb 4, 2014

Friendly and helpful. We new what we wanted, they didn't try to up sell or make us feel pressured in any way. Overall I had a good experience. Better than I expected since car buying is not my favorite thing to do. We were in and out in no time

Lajiah Kirby

Feb 3, 2014

The dealers are very informative and I felt like they tried hard to see me leave happy.

Ahmed Smahi

Jan 28, 2014

Vass was very courteous and patient, answered all our questions and guided us through the purchase. Great working with you Vass

Greg C

Jan 27, 2014

I would like to thank Michael at Ford of Kirkland for providing all the information possible a person would need when trying to decide between a new car purchase, new car lease, or used car purchase. I was very interested in leasing a Ford and Michael was very patient and forthcoming with all the information that I needed to make my choice. The whole experience was very pleasurable and low pressure.

Scott Cassel

Jan 20, 2014

Great experience- was very willing to negotiate with us - we would recommend highly

Hilary O

Jan 8, 2014

Michael Sylvan worked very hard to get the car I wanted down to the price I needed. Excellent Customer Service,great selection, no pressure. Awesome!

Tam

Dec 30, 2013

Mike Sylvan was tremendous! He was so helpful, knowledgeable, honest, and fun! I can't tell you enough what a pleasure it was for me to work with him! Came in Christmas Eve and purchased a brand new 2014 Ford Focus. He answered every question I had and really knows the Ford product. There are a few other Ford dealerships in the area that I could have bought from but, 100% of the reason I bought at Ford of Kirkland, was because of Mike and everyone else there! I will absolutely come back and purchase again because of the people! Awesome job all the way around!

ParkerBI

Dec 29, 2013

We bought a used Jeep at the Ford dealership. Normally you'd think being off brand you'd expect a salesman to push an on brand product. Todd did just the opposite. He helped us make the decision we wanted to make. Throughout the process Todd told us what he would do and did what he said. This is the gold standard in used car sales. All other aspects of the process and dealership were positive as well. Keep it up Todd and Ford of Kirkland. For buyers - go see them, you'll be glad you did.

Derrick B

Dec 20, 2013

Johnny was my sales agent, and he did an amazing job. Friendly, knowlegable, and upfront. He definitely made my car buying expereince a good one.

NewFordOwner

Dec 15, 2013

My husband and I have never bought a brand new car before--- and so we did our research. We went to multiple locations in the Seattle area, we test drove, we browsed the internet, we asked friends and family and yet all signs pointed to Ford of Kirkland as the place of choice. We made an appointment to come in and see a particular car we had our eye on, and that is when we met Jon Sweigert. What can I say-- he was amazing! He was kind, patient, gave us guidance, asked questions and was truly interested in making the process easy, effortless and fun! He was knowledgeable, without being over the top and NEVER once made us feel like he was trying to sell us something we didn't want. The facility is clean and bright, I had a latte while we waited to sign papers, and everyone we walked by smiled and greeted us kindly. And trust me, after being in a few dealerships, this is hard to come by. So thank you Ford of Kirkland, and Jon - for making this purchase an easy decision!

Suz

Dec 13, 2013

New to the area - it was pleasure to work with Mike Sylvan who took time to make sure I got what I needed in my price range. I got far more for my money than I thought was possible and he took the time to make it all work. The follow up has been stellar too.

Brandon S

Dec 11, 2013

I bought a brand-new F150 and I got exactly what I asked for, the price I expected and it was the fastest buying process I have ever been through. My next new ford or Hyundai will definitely come from them

Karly

Dec 7, 2013

I had a fantastic experience here. Michael Sylvan spent hours reviewing different cars financial scenarios to get me the best possible deal. I am very happy with my purchase and the service I received here.

Rickc

Nov 29, 2013

"Bow tie" Dan helped get us find the vehicle, and worked with us to get the finance package that fit our budget. We ended up with a car that exceeded our expectations. My wife and I expect to get many years of comfortable and reliable use from our new Escape.

Spencer

Nov 24, 2013

My experience at Ford of Kirkland was excellent. Jose was very helpful through the process.

Aielhu

Nov 20, 2013

Todd gave me an excellent deal on a great car! Thanks Todd!!!

Teri O.

Nov 20, 2013

Todd Ireland & Mike Sylvan were awesome to work with!

Lisa Rodriquez

Nov 18, 2013

I had a great time and they got me in a great car thank you soo much for this.....

Prius

Nov 17, 2013

Bowtie Dan was awesome. He provided excellent customer service. The entire process of checking out the car, test drive to purchase was a smooth process. Both Bowtie Dan & Jon Sweiger are great, very responsive. I totally recommended them and Ford & Hyundai of Kirkland for new & used car purcahse!

Rain Bliss

Nov 17, 2013

Great overall experience! Tommy helped us get into a bigger SUV that we needed due to our big family. Our credit situation was not the greatest but he found us an awesome interest rate considering. Thank you for everything! Definitely the best car purchase experience!

Brian

Nov 13, 2013

My salesperson, Michael Sylvan, has to be one of the top salespeople I've dealt with in any industry. I'll be going back to him for my next purchase in a few months. The dealership staff were very nice and the financing process was fairly quick.

Chris

Nov 9, 2013

My wife and I had the pleasure of purchasing a used 2004 Honda Element EX 4wd from Ford & Hyundai of Kirkland. We worked with Owen L'Heureux as our salesman. He was courteous, attentive and best of all not pushy in the slightest bit. They worked with our budget to get us out the door for the almost exactly our budgeted goal. The car is great and I appreciate their willing to work with our budget

emilio benitez

Nov 3, 2013

Bowtie Dan was a very great help to me gtting my first car, plus he saved us over $3000

Ricole Jones

Oct 26, 2013

it was fabulous being served by this gentleman. He truly cared about my needs and financial capacity. Speaking from the perspective of someone with troubled credit and some financial constrains. Mr Greene negotiated my rate, got me into the car I wanted at a monthly rate I could afford. I tip my hat to this gentleman and am sure I will be a returning and referring customer. thank you

AshleyD

Oct 26, 2013

Johnny was amazing through this entire process. Answered any and every question we had. Gave us all the information we needed to make the right decision. I couldn't have asked for a better experience with purchasing a new car. So painless!

Colleen P

Oct 1, 2013

Johnny made my entire car buying experience a simple, fast and positive experience!! From the first phone call to the minute I drove off the lot he in my new Honda he was courteous, respectful and patient. I will definately be sending my friends and family to Ford of Kirkland to see Johnny!!

principalgal

Sep 9, 2013

I contacted the dealership through Cars.com and Samuel responded very quickly. During the entire process he was honest and forthcoming. The finance guys were easy to work with. I had a couple of questions after the purchase and contacted Samuel. Again, he repsonded within 24 hours. I love my newly acquired used Ford Expedition. The only downside is the facility that had so many people there the noise level was horrible as I was waiting for everything to happen. I have some thoughts about parents who bring their toddler kids car shopping and then let them run around screaming for 2 hours, but there isn't a review site for that! :)

AmberP

Sep 8, 2013

Johnny was very helpful. He was quick to follow up with me on any questions I had & concerns. He was a delight to work with. Funny but professional & was genuine! I would definately buy another car from him & from any dealer he works for. I am a VERY happy customer & it started & ended with him!

PersonalEnvoy

Aug 29, 2013

I was referred to Johnny by a friend. He was the most genuine car sales men I have met. There was no pressure from him to choose a car and I was not under any time constrant while looking. Johnny was more interested in finding me the right car than making the sale.

jaron peko

Aug 21, 2013

best buying experience, very helpful Jonny Greene made my deal possible I didn't even have to go with my second pick never had to bring it up I asked for the g35 and he made it possible thank you for everything Kirkland ford im telling everyone if you want to upgrade your current car or simply just buy great customer service thanks again guyz awesome job on my g35

Jolene

Aug 7, 2013

Can say with 100% honesty that this was the easiest and best experience I have ever had buying a vehicle. Johnny was more than helpful and I will be a life long customer with Ford Of Kirkland. Thank you guys for being such a great place of business!!

hgauvey

Aug 3, 2013

Really good experience as far as car dealers go. I worked with Justin. Didn't feel pressured or like I was getting taken advantage of. There was one little issue where we had almost finished buying it and he forget to ask earlier in the process if we had full coverage insurance lined up for it. We had to come back the next day after our insurance company opened. All in all is recommend them.

Nw.Man

Jul 31, 2013

I wouldn't recommend those guys to anyone. The sales guys won't answer their phones, rude and won't stand behind their cars. I bought an Acura Mdx from them. After I took it home I found out the DVD system is broken, the driver side remote access doesn't work and few other things not with mentioning. Called the sameul the sales person I dealt with. He goes " i didn't know you cared for a DVD system in the car"! No I didn't care for one just wanted to buy a broken one :). I told him I will fix the DVD myself but I need I door issue fixed! He goes yeah I agree with you sure let me see what I can so with my manager and will call you back to get it taken care of. Three days later he doesn't call back! I call him no answer, left voice mail no answer. I call from wives number and then he answers and tells me he was busy and can't help me with anything. Call his manager he tells me you bought a car as is and you got it for a good price! You can afford to fix it lol like I got the car for free from them. These guys have no ethics and I won't be doing business with them or recommending them to anyone either.

Kelrid.hansen

Jul 29, 2013

John Shoaf was extremely professional, thorough and helpful throughout this process, even considering that I have some challenges with my credit rating. He was non-threatening and straightforward, as well as pleasant and just a nice person to deal with. Recommended.

Shanna Barth

Jul 15, 2013

This dealership is the best!!!!The people that work here are great the whole team from start to finish. I didn't think i would ever be able to get out of my current vehicle and into another. But with the help of everyone here they were able to do it!!!!. I highly recommend this dealership to anyone. Thank you to Everyone Shanna

Bobby Peedle

Jul 13, 2013

Purchased an 07 Saturn Vue with John Shoaf Was a very pleasant car sales man!

Kathy

Jun 30, 2013

I was very pleased with the service that I received from Johnny. On my way to buy a car from him my vehicle broke down on the freeway, and I called Johnny and told him my dilemma, he said I'm on my way to come get you. Wow that was awesome, I didn't know what I was going to do. When I got to the dealership, he knew EXACTLY what I was looking for, it was great! The car he had picked out for me was exactly what I wanted. In no time at all I was on my way down the road.

TLP of Kirkland

Jun 22, 2013

John Shoaf made my car purchase experience so easy!! I have a great car, and an even better deal. I will always buy cars from here from now on.

Hyandai Elantra

Jun 8, 2013

John was very friendly and helpful - was patient and let me look at several cars before i made the final decision - Thank you for your help!

YvonneB

Jun 2, 2013

This is by far the best car experience I have ever had in my life. The finance manager Tommy was easy to talk to and he explain the process and made it very painless for me to feel comfortable. I was not confident that I would be approved and he assured me that I would be and a start rebuilding my credit. If you're ever in the market for a car, please come by and ask for Tommy.

Chris W.

Jun 1, 2013

everybody i met with at ford of kirkland was very good with metting my needs for a car.from john,johnny,and scott i recieved excellent customer care and knowledge of my credit and how to make it better.ford of kirkland is the best.

BRITTNEY

May 29, 2013

I GOT A GREAT DEAL AND GREAT FINANCING! DAMON WORKED SO HARD ON MY DEAL! IT WAS THE BEST CAR BUYING EXPERIENCE I HAVE EVRE HAD!

Patchouli

May 28, 2013

I had a great experience at Best Chance Auto Loan and would definitely tell anyone to go to them, Damon worked really hard to get me done.

Brad P

May 24, 2013

Great customer service. John was no pressure and helpful. Johnny Greene got a very good deal on financing. Thank you.

Jack

May 1, 2013

I bought my new Escape, had it for about a week put about 260 miles on it. There were several things wrong with the car and I just didn't like it. so I took it back and traded up for a top of the line Escape. The problem is FOK said I was trading in a used car an charged me an additional 3800 for the Escape I wanted. This is total crap!! I wont be back and suggest you be very careful if you feel compelled to go there.

Kristi

Apr 13, 2013

Test drove many vehicles, salesman was patient as we made decisions and figured out financing. Johnny was friendly and helpful.

Bobbie Haynes

Apr 12, 2013

Thank You to Johnny and Tommy for all of your help, you guys are great:):)

C.N.

Apr 7, 2013

My wife and I both have terrible credit and thought we could never get approved for anything other than a super old or super high mile car. Tommy got us approved for a nice and newer car! We were in and out so quickly and the service was top notch! Thanks guys!

LAUREL MOMMY

Apr 6, 2013

jOHNNY gREENE WAS MY SALES/ FINANCING GENTLEMAN AND HE DID AN AMAZING JOB. HE WAS VERY PROFESSIONAL AND KIND, WORKED WITH ME, TOOK IN MY CONCERNS AND BEST OF ALL DIDNT WASTE ANY TIME. GREAT OVERALL EXPEREINCE AND WILL RECOMMEND HIM AND KIRKLAND FORD TO ALL MY PEOPLE

Mrs Ghost

Apr 3, 2013

This is our 3rd purchase from the Kirkland ford. Sales and service are excellent. As always. We will be back !!

Jeffery Stettler

Mar 29, 2013

I just bought a Ford F-250 from John Shoaf, My experince was excellent, John was very professional and worked dilligently to Get me financed. I am so happy with the way i was treated and ther services provided. I would definantly do business with him again.

D&C Sylvester

Mar 29, 2013

Tommy was very helpful and was willing to work with us since we just went thru foreclosure. He got us approved for a nice commuter car and we couldn't be happier! Thanks!

Bruce Baker, business ethics prof

Mar 29, 2013

Ford of Kirkland had exactly the car I was looking for (low mileage used Ford Edge). That's good. They sold it to me at a fair price, with no hassle, no tactics whatsoeverjust good, trustworthy, honest, fair dealing with no hidden costs. That's even better! But best of all, customer service was excellent. John Shoaf took care of me from the beginning when I walked into the dealership one evening to two days later when I drove off with an immaculately detailed, solid car. I have already recommended them to my class of MBA students where I teach. Thanks!

Champale

Mar 28, 2013

Johnny helped me with everything I was looking for. Johnny was GREAT!!!

Donald M

Mar 25, 2013

Hyundai of Kirkland is a 5 star rated dealer. I had very high expectation of them and they delivered. Selection was huge; staff knowledgeable and friendly. Customer service was exceptional. I love my Santa Fe 2.0 turbo, AWD with tech package. I highly recommend this dealer

Norris M

Mar 22, 2013

I was in and out within a very quick time! Had a fun time working with the staff- Quick, friendly, FUN... and great value! I have 8 cars and have had MANY more, but I must say... Rodney was the best sales experience I have ever had! Even provided great follow up after the sael to ensure all was well! I HIGHLY recommend Rodney! But honestly, the whole team environment was lively and healthy! Thanks again Rodney- and anyone reading this, give this man a shot--not the typical salesman... just a great guy selling great cars with great knowledge and service!

Steve Goldsmith, retired engineer

Mar 16, 2013

My wife and I were looking for a car that had adjustable pedals to accommodate her needs. I spent quite a bit of time looking for a car we could afford. After a while I approached Ford of Kirkland about this. Rodney Zins helped us find a beautiful Ford Explorer that had just what we needed. He helped us test drive the car extensively and accommodated my wife's teaching schedule in terms of her being able to review the vehicle. Rodney showed excellent product knowledge and couldn't have been more pleasant to work with. Ford of Kirkland was a very pleasant and low pressure company to do business with. They had a huge range of new and used vehicles to choose from to address our requirements. I recommend Ford of Kirkland to anyone as a wonderful car buying experience.

Lexus Love

Mar 10, 2013

My experience with Johnny Greene at Ford of Kirkland could not have been better. From the moment I met him, he went above and beyond what was expected or "normal". On the day of my inital visit, it was pouring down rain and rather than have my daughter and I sloshing through the rain, he took us inside and had me write down my wish list. He then went to work to find me not only EVERYTHING on my list, but even more than I could have hoped for. Without knowing it, he brought me the option of buying my "dream car" and made it possible for me to get financed when I had my doubts it would be possible. He listened to my needs and desires and delivered. He went out of his way on more than one occasion for me and I am so very grateful that I meet him and purchased my car from him. I would recommend Johnny Greene to anyone.

Regan

Mar 6, 2013

Johnny Greene was amazing at gettting me a car. He helped my parents finance their new cars,so I came her to finace mine. He did a great job! Love my new car.

Hawk Fan Mark

Feb 19, 2013

My wife and I were in the area just looking at what was the "Hot New" car and we came upon the Ford Fusion and made a trip to Ford of Kirkland. We met this Sonny guy and he showed us two versions of the Fusion and we were very impressed with his profesionalism and knowledge. He did not at all force us to buy the car right then and there. He was very funny and great to work with. His presentation and personality sold us when it came time to look at figures. They were spot on with our trade and price of the car we bought. We would recomend Sonny at Ford of Kirkland to anyone looking for a hassle free sales enviroment. Thank you Sonny and Ford of Kirkland Team :)

Alexis D.

Feb 13, 2013

I recieved great service from all staff, i was greeted by everyone as i walked in. Johnny, was very helpful and patient with my busy schedule. Johnny worked very hard at getting me the right lender and vehicle for me and my children. I am very satisfied with the service i recieved here at Ford and would be happy to refer friends and family!

JHopoi

Feb 13, 2013

This was by far the best buying experience that I have ever had. Johnny kept his word with everything and made my husband and me as comfortable as possible. He worked very hard to get us into a vehicle that was appropriate for our family. We will definitely recommend Ford of Kirkland and come back when we are ready to purchase our next vehicle.

Tommy

Feb 9, 2013

My experience with the dealer was great. All my questions and concerns were answered. He was very helpful, patient and I am leaving a happy customer with the vehicle I have purchased.

Shammi K. Singh

Feb 9, 2013

I came to Ford of Kirkland on 02/08/2013 and was helped by Johnny Greene. Amazing service, he was very helpful and ford of Krikland did what seemed impossible. Got me a jaguar, a car I could once only dream of. Very courteous, spent not even half of what I have spent at dealers before. Amazing Service, they give gas vouchers also when you purchase the car and am really impressed by the service. Johnny is simply great and the best car salesman I have dealth with in my life.

MEGHAN SMITH

Feb 9, 2013

TODD AND DAMON WERE VERY PROFESSIONAL AND SPEEDY. TODD CAME RIGHT OUT AND GREETED ME WITH A SMILE AND GOT ME RIGHT INTO DRIVING MY NEW CAR AROUND! HE AUTOMATICALLY SHOWED ME ALL THE FEATURES AND MADE ME FALL IN LOVE WITH MY NEW CHEVY AUTOMATICALLY. SOON HE PASSED ME OVER TO DAMON WHOM DILIGENTLY PROCESSED MY PAPERWORK AND STAYED ON TOP OF IT ALL! I WOULD SURELY TELL MY FRIENDS/FAMILY TO COME HERE TO FORD KIRKLAND!!! TO ME THEY BOTH ARE THE BEST IVE SEEN WHILE ON MY VENTURE TO MANY CAR LOTS! THANK YOU SOOO MUCH!

Dee

Feb 6, 2013

WOW what a great experience, John was very helpful. We went in to look for a truck for my husband and we left with the truck he wanted and a new car for me. Friendly and helpful. Thanks John I really like my car!!!

mr. coffee

Feb 6, 2013

walked into ford of kirkland looking for a truck and ended up walking out with a new truck and car for both myself and my wife.. jonny greene did a great job setting us up and showing us some possibilities.. i would recomend them to anyone looking for a new vehicle..

Liliana Dawn

Feb 4, 2013

Johhny Greene made my car buying experience and easy and stress free as possible. I was in a rough situation because I had recently totaled my last vehicle and had to purchase in a hurry. He took all of the worry out of my car buying experience and I would definitely refer my friends and family to him.

Bryan

Feb 4, 2013

Sonny was very helpful on my quest in finding a good quality used vehicle. Sonny was courteous friendly and most of all not "pushy". I will say that buying a car is usually a tiresome act. However Sonny and the folks a Ford of Kirkland made me feel like I was a part of the team. I recently visited the service department at Ford of Kirkland and had another great experience with the folks there. One individual in particular, Christina. Christina was once again was friendly, warm and very courteous. All my questions were answered and all work was done in a timely manner with brief updates. Great job Sonny and Christina! I would recommend and buy from Ford of Kirkland in the future.

Linden Fisher

Feb 3, 2013

Very easy experience. Knowledgable about the loan process and the inventory available to me. Didn't feel pressured into making a purchase that I didn't want to make. Fun experience and will definitely come back and share my experience with others.

B.R. Battle

Feb 3, 2013

Upon arrival, right away I felt taken care of. Johnny got everything prepped and ready to go, he went above and beyond to provide exeptional service when he didn't have to. I had beyond the best chance at driving away with a new car.