Used Cars for Sale at Ford of Londonderry in Londonderry, NH

geoff11

Oct 31, 2016

I just purchased a new 2016 Focus ST this past week and am very satisfied with Londonderry Ford. They were straight forward the entire time, and I was not hit with anything unexpected. Paying for and picking up the card was easy, even though I'm from Massachusetts.Thanks guys!Geoff

Toni Butler

Oct 26, 2016

Just purchased a 2016 Ford Explorer at Ford of Londonderry from Raul. He pinpointed my needs and wants by presenting this vehicle to me. All the features were explained with a hands on approach during the test drive. We even went did a Dunkin' Donuts drive through! I didn't need to look at any other car. I was offered a great trade in price for my Honda. The entire transaction was smooth, professional and convenient. I highly recommend Ford of Londonderry and Raul!

JCS123

Oct 24, 2016

I recently bought a new Ford Super Duty form Ford of Londonderry and I had a great experience. They had the truck I was looking for on the lot and my salesman Bob Morrisette was terrific. Thanks!

tai38

Oct 18, 2016

I came in to buy a SUV, I am sad losing my 2008 Mercedes Benz (Prince). Raul made me see things differently. He was pleasant, kind and understanding. I didn't buy the same day but came back to my a Ford XLT because he was professional. When I returned to buy my SUV, I insisted that Raul had to be present because of his great service. His customer service was EXCELLENT. This is how people should be treated in all level. Thank you. Thanks to Roger Tallini too, I like his sense of humor. Great job guys.

Judi Crowley

Oct 11, 2016

We've been buying our cars at Ford of Londonderry since 1993. It's always been a good experience! Bob Morissette was our salesman for our latest purchase and we were very happy with our service. Service is always good at Ford of Londonderry too!

Thomas Reed

Oct 7, 2016

I recently bought my daughter a new Ford (which she loves), this was the best car buying experience I have had. Ford of Londonderry had the exact car/color combination we wanted with great rebates and incentives. I will go back for my next Ford.

Brandt,Kim

Oct 5, 2016

We went into this dealership and met Kevin Lavoie who was awesome with us! We had a great experience and everything went smoothly with Kevin's guidance! We didn't feel like we were being swarmed by salesman. We told him what we were looking for and he delivered! We bought a Ford Explorer and are loving it! Thanks Kevin!

Blue

Oct 4, 2016

Great professional service , not pushy, very helpful. Raul called a couple of days after the purchase to make sure I was happy with the car & was there anything else he could do for us.

Sbennett34

Sep 28, 2016

I had a great new car buying experience with Bruce, Chuck and the whole team at Ford of Londonderry. The whole process was painless and straightforward. Bruce and team were very laid back and took a consultative approach to selling me the car. I never felt pressured into a buying decision. I would highly recommend Bruce and the team at Ford of Londonderry to anyone looking for a great buying experience.

Dave Howe

Sep 16, 2016

This was our third purchase from Ford of Londonderry and we were not made to feel "threathened" as we have at some other dealerships in the past (Such as wanting to leave but they couldnt seem to find the person with the keys to our car.) Pleasant comfortable atmosphere.

BT4

Sep 12, 2016

We had a good experience working with the folks at Londonderry Ford! Bruce Boutin was informative about the car buying experience explained various discounts we could apply. I would highly recommend Londonderry Ford for your next car buying purchase. I'm enjoying my new car especially the Sync.

Paul M

Sep 10, 2016

My Ford F350 box truck was losing pressure in the brakes and the pedal would go to the floor. My regular mechanic who is very good at his job replaced the rear pads. He said the rear rotors were fine and he had completely done the front brakes six months earlier. They were still losing pressure so he replaced the master cylinder, no luck so he replaced it again. No luck again so he said take it to Ford. Now my nightmare really begins. They started by telling me the rotors he said were fine needed to be replaced. OK do it, didn't fix it. Then they said it was my front brakes which had just been replaced. OK do it, didn't fix it. Then They said my mechanic did not use a genuine Ford master cylinder. Reluctantly I said OK do it. Didn't fix it. My son Googled the problem and told them it was the hydraulic control unit. Fixed $4,300 dollars later. They are a STEALERSHIP. I walked right in and talked to the service manager who said he was busy. Said he would look into it and call me. I have been waiting 18 months for that call.

Cathy

Sep 9, 2016

We had a wonderful experience working with the folks at Londonderry Ford! Completely hassle free! Bruce Boutin was very informative about the whole car buying experience. I would highly recommend Londonderry Ford for your next car buying experience. I love my new car!

Sean2420

Aug 18, 2016

Ford of Londonderry was great to deal with. I first shopped on their website which was upfront and heavily discounted on the F150s I was looking for. When I arrived I was greeted by a friendly Bob Morissette. Bob was very good at listening to my needs and quickly found a truck that matched all my requirements. Bob then took my wife and I on a test ride and showed us all the features of the truck we didn't know about. The price negotiation was very straight forward without all the back and forth games of other car dealerships. The finance process was very straight forward and we were even able to take the truck that day. I have spent 4-6 hours in the past buying other vehicles and I will honestly say I was extremely impressed with how quick and painless the entire process was. While I hope that my truck lasts me many years, if there is ever a need to buy a new vehicle i know where my first stop will be

The Corbetts

Aug 14, 2016

When my wife and I went to Ford of Londonderry we were just stopping for a look. There we met Bruce Boutin who asked the right questions and then listened to our answers. Then he showed us several trucks they had there, as well as exhausting all possibilities for finding exactly the truck that ticked every must-have on my list in the New England area. Turns out, I'd waited too long to find what I thought I wanted off any lot, but he had a truck that was so close, and was willing to negotiate, doing what it took to find the best option for me. I had no fear of finding a better fit elsewhere, since Bruce did all the legwork for me. I couldn't be happier with the friendly service we received from Bruce, or with my new truck!The Corbetts

John Madden

Aug 14, 2016

My wife and I met sales associate Lee Turner today to discuss buying a truck. Lee was very pleasant and made us feel very at ease with his mild, laid back manner. Lee was very knowledgeable and answered all our questions. We had a very pleasant experience. Thanks Lee.

ljbates

Aug 4, 2016

Raul was very helpful and encouraging. He listened to my daughters needs and helped point us in a direction that we had not thought about but was still within our price range. He did not apply pressure but rather gave us the dealership's best offer without giving us the run around. This is the second vehicle Raul has helped us with and we would highly recommend him to others.

Ryan L.

Jul 31, 2016

Bought my first truck, F150 Limited, at Londonderry Ford. They gave me a fair price the FIRST time and more for my trade in than other dealerships had offered me. They even reached out to another lender to get me a better interest rate after I told them I had secured financing on my own. When I had an issue with the battery after the purchase, it was replaced immediately by their great service department, no questions asked! I can attest that they actually STAND BEHIND their used vehicles after the sale! You'll have no worries with Daryn, as he goes the extra mile for you!Ryan L.

melmrtin

Jul 28, 2016

Ford of Londonderry was recommended to my husband and I by 3 different family members, and after doing business with them I now understand why! Raul our sales associate was patient, attentive, and understanding to all of our needs, and truly made my husband and I comfortable the whole way through. Everyone we met were great, accommodating, and showed amazing customer service. My husband and I will not only recommend Ford of Londonderry to other friends and family members, but plan to do all of our car business there. What a great experience!

ljorgec

Jul 23, 2016

Went in to the dealer knowing exactly what I wanted after selected the vehicle on the web site. Raul is a professional salesman who makes sure his customers are satisfied both before and after the sale. Great follow-up and attention to detail!

Allison V

Jul 7, 2016

Went in to the dealer knowing exactly what I wanted and was able to easily place an order for a Platinum Expedition EL. Raul is a professional salesman who makes sure his customers are satisfied both before and after the sale. Great follow-up and attention to detail!

Elicorrea

Jun 29, 2016

My first car buying experience Just wanted to say what I great experience I had purchasing my 2016 Ford Escape. Everyone in the dealership had a really great attitude, they were very friendly and helpful. Bruce helped me find exactly what I was looking for, he explained all the car features and took time to walk around the dealership with me and made sure I had all the information I needed. The whole transaction only took about 3hrs beginning to end. I would highly recommend this dealership and especially Bruce.

Bobk99

Jun 23, 2016

We just purchased our second vehicle from Londonderry and are pleased with the experience.There was a small issue with implementing the A/Z Plan but it has been resolved. We are very satisfied with their Service Department also. Would recommend them to anyone looking for a new Ford.

Tom Smith

May 27, 2016

I dealt with Roger first by phone and then went down to see Bob Morissette. Ended up leasing a 2016 Ford F150 Limited. This is the third new vehicle I purchased at Ford of Londonderry . Very pleased at the experience of my purchase and the great communication between the team of Bob,Roger and Tim.Thanks Guys!P.S. Thanks for the 40" TV

LeoZ

May 17, 2016

My husband purchased a 2016 Ford Explorer Sport for our growing family and it was such a breath of fresh air to feel helped instead of ignored at a dealership.. Our sales rep was Raul and he was the best of the best he was very knowledgeable, always stayed on top of things and kept us in the loop of what was going on every step of the way. It took him a great deal of effort to get us the truck I fell in love with but he made it happen and was always positive and patient thru the entire process. Chuck in financing was also great. He was very helpful with any questions we had and had us in and out of completing paperwork. I recommend this dealership to anyone whom want nothing but excellence from start to finish.

md from Hudson

May 17, 2016

I can't lie. I knew nothing about this dealership and stopped there on a whim. I left with a brand new Ford Escape, exactly what I wanted with no hassles and great customer service. Bob listened to what I was looking for and then went looking for it. It arrived at the dealership promptly and I was on my way. Best for me was the time Bob spent going over all the details of the car. I was ready to drive with confidence by the time I left the dealership. Very pleasant experience.

craggy

May 17, 2016

Bruce Boutin, Sales Associate, listened attentively to what I wanted in a 2016 sedan hybrid, answered questions informatively, and after the road test I was satisfied the car was the correct one to purchase. He offered a number of cost options for my consideration and took plenty of time with me. Later, meeting employees while touring the dealership, also was a appreciated.

sarbahanew

May 15, 2016

Very impressive dealership. Bruce and Tim where great to work with. It was amazing how they went out of there way to get me the paperwork i needed down to Ct. Would definitely recommend this dealership to anyone who was looking for a vehicle

Mike L

May 4, 2016

I just purchased a new F-150 and had a really great experience working with everyone at Londonderry Ford. Everyone was extremely helpful throughout the process. Bruce Boutin was very knowledgeable about the vehicle and spend plenty of time walking us through the entire vehicle. Tim Finnegan did a great job getting the all our loan details together.Overall I would recommend anyone looking to buy a Ford to go to Londonderry Ford and do business with with Bruce and Tim!

Glofiestastma22

May 3, 2016

Walked in and created by Bruce! He was awesome he was able to help me get into or working on getting me into a 2016 ford fiesta! Thank god! Amazing dealership and the finance manager is awesome too I look forward to doing business with them to complete my deal!

Joe1500

Apr 21, 2016

I bought a 2015 Chevy Silverado from darayn and could not be more happy with my buying experience he was attentive to my needs and made every effort to make sure that my every needs were met from test drive to delivery of vehicle and has followed up on more than one occasion to make sure that I am still happy and if there is anything that I need. If anyone is in the market for a new or used vehicle I would highly recommend visiting daryn turner at ford of Londonderry he will do right by you. Thanks daryn

Russ

Apr 18, 2016

I just purchased another vehicle from Londonderry Ford. I have done business with Bob Morrisette for years and have always got a great vehicle at a fair price. Bob has always worked to put his many new and returning customers in what they want or need at a price that they are totally pleased with. Very knowledgeable!It is well worth your time to drive to Londonderry Ford and take advantage of their excellent sales and service staff. They are truly customer oriented and a pleasure to work with. You will end up doing yourself a favor and I know you will be glad you did. When you stop in say hello to Bob for me, Russ Quinn

RedSox49

Apr 15, 2016

I travel from Wakefield MA to Londonderry because the experience with Al Finnegan is worth the drive. I told him what I wanted and he made it happen. No stereotypical salesman here! Chuck is a pleasure to deal with also. Love my new Escape!!

Djdicey

Apr 6, 2016

We walked in and Bruce Boutin made us feel at ease and not rushed into buying. We told him what we were looking for and he found the truck for us and we signed with him same day. Will be sending friends and family to Bruce at ford in Londonderry. Debra and Floyd Dicey

harpo1

Mar 31, 2016

Bruce was patient and 100% helpful in helping us with a decision. Service dept was also top notch with help with minor problem. Will be glad to recommend to others

Mark58

Mar 30, 2016

Bruce Boutin was great! He found me the car I wanted and the entire sales experience was great. If you are looking for a car, go see Bruce at Ford of Londonderry.

Mikie

Mar 30, 2016

I just bought a brand new Fusion and the whole experience was great. Closed the deal within an hour and got a great price and excellent follow up. I would definitely recommend this dealership to friends and family. Bruce was very up front and thorough with any questions that we had. Overall, it made purchasing a car fun again.

jszatela

Mar 26, 2016

I just purchased a new Ford Mustang from ford of Londonderry. Bob M was a great salesmen, he was professional and helped me get a great price on the Mustang as well as my trade in. I've been a customer of theirs for close to 10 years and have had nothing but great experiences from their sales and service department.

Bob

Mar 26, 2016

Tim was upfront and honest about pricing, and even came in on his day off to finalize sale. I would recommend anyone looking to purchase a vehicle to go to Londonderry Ford and speak with Tim. Not to forget the other team players, they were helpful/polite as well.

david.sanborn

Mar 22, 2016

My wife & I stopped by this dealership yesterday, 21 March 16, looking at some vehicles. Mr. Lee introduced himself to us and we immediately felt at ease and welcomed. I will be going back to talk with him about a new vehicle soon. He made a lasting impression on us and the dealership...!

Bball546

Mar 18, 2016

Raul Pereira made the car buying experience painless and we were able to continue on with our day. This was the 3rd car purchased from Raul. Won't hesitate to visit him again when we are in the market again. Chuck made the financing piece streamlined and quick.

Kim123

Mar 6, 2016

We had a great experience burying a truck at Londonderry Ford. We worked with Raul. He was extremely knowledgeable about the vehicle. Raul answered all our questions with complete assurance. We would recommend anyone looking to buy a Ford to go to Londonderry Ford and do business with Raul. It was a fast and efficient!Thank you for a great car buying experience!Clayton and Kim Smith

Yoyelly

Mar 5, 2016

Raul and Chuck were extremely polite and helpful. They took their time to go over in detail , everything I needed to know. Raul actually remembered me from almost 3 years back. He approached me to offer his help on a very busy day. I felt like a valued customer by both Raul and Chuck whom were very friendly. I had a great experience.

lethanek93

Mar 2, 2016

From the beginning, the team was extremely responsive with all questions that I had to narrow down my selection for the perfect truck both online and once I headed into the dealership. Bob Morissette welcomed me as soon as I entered the door to the dealership and assured me that he was committed to make sure that I had the best experience possible. In fact, Bob was able to work with me to find the right truck the exact way that I wanted to...no pressure, no hasslejust awesomeness. If youre looking for the best experience for buying your next car, head to Ford of Londonderry and make sure you ask for Bob.

mcor203

Mar 1, 2016

I walked in the showroom and asked for help to find me a used car within my selected budget and criteria. I was shown in ten minutes I was shown a car that fit all of my needs including price. In fact under budget. This is the second time I have purchased from this dealership and nothing has changed. They are still awaome. I was signed sealed and delivered in less than 1 hour.. Londonderry Ford makes it EASY. THANK YOU

jimmaj1

Feb 29, 2016

This is the first vehicle we purchased from Ford of Londonderry. From the first email communication to the test drive then purchase I couldn't be happier! Bruce Boutin was a class A sales person. He made the process go smoothly and was very helpful in answering any questions we had. I will definitely recommend this dealership to all friends. Thank you everyone at Ford of Londonderry!Jim and Wendy M.

Ned_mega

Feb 29, 2016

Having known Bob from a prior place of his employment we naturally sought him out to help us find our objective. He was able to get us to it on the first try. Our visit was on a day when a sales promotion was in progress and all sales personnel were quite busy, including Bob, yet he was able to get us signed and sealed along with his other customers. That day was very busy but we felt that we received excellent service. We had reason to visit the dealership over the next few days and found that all others of the staff to be very friendly and helpful.E. Vermilion

Kim from MA

Feb 29, 2016

This is the second car I have purchased from Ford of Londonderry. Bruce Boutin is very helpful, courteous and knowledgeable. I knew what I wanted when I came in and he had the F150 ready to view and test drive. He made it quick and easy and made me feel comfortable about the entire car buying experience. Bruce Boutin is relaxed and not pushy. He was thorough with the delivery of my truck and I love it. I will recommend Bruce to my friends and family. Thanks Bruce Boutin for yet another excellent car buying experience.

Happy customer

Feb 27, 2016

This is the second car I have purchased from Ford of Londonderry and it has everything to do with my salesman Bruce Boutin! He is very helpful, curteous and knowledgeable. I told him right off that I needed a car for under $10,000 out the door and he absolutely came through. He made it quick and easy and gave me the most car for my money and made me feel comfortable about my car buying experience. What I like about Bruce Boutin is that he is relaxed and not pushy at all, he made me feel like family and I just love when you come across someone you can tell is genuine. He was prompt and thorough with the delivery of my car and I love it. I will recommend Bruce to all my friends and family. Thanks Bruce Boutin for yet another excellent car buying experience

gramprb

Feb 25, 2016

Thank you Bob Morissette for making our first experience with Ford of Londonderry the best. You were very helpful, with no pressure, in making our purchase of a new 2016 Edge very easy. Trade in was satisfactory. Looking forward to servicing and any future needs we may have with Ford of Londonderry.

Emer Mezzetti

Feb 24, 2016

I had a fantastic experience with Londonderry Ford! Bruce Boutin was very knowledgeable, friendly, and patient. He asked all the right questions to be sure I would be happy with my choice. I love my new Ford Edge. My boyfriend purchased his car from this dealership, and he was so well taken care of, we had to come back here to the people we trust. From the GM, Roger, to the Finance guy, Chuck and the owner himself, they are all wonderful and take customer service very seriously. I had received a follow up call from Bruce just a few days after buying my new car, just to be sure I was still happy with my purchase and to see if I had any questions. I love that the excellent service does not stop after the sale is completed and you drive off the lot.

KevinD

Feb 3, 2016

Both Bruce and Dave made the recent purchase of my 2014 F150 very easy and relaxed. When I first viewed the truck it had a small ding in the tailgate, when I pointed it out to Bruce & Dave they took care of it immediately. Bruce spent a lot of time going over all of the components of the truck, this was very refreshing as most dealers just send you off with the manual. I would without hesitation recommend London Derry Ford.

Todd_Gordon

Jan 31, 2016

My wife and I leased a 2016 Ford Escape. Our salesman was John Kowack and he is one of the hardest working, honest and straight shooting person we have ever worked with when buying a car. He was upfront with our trade in, didn't try to over sale a vehicle to us and was very knowledgeable. This is our SECOND car we have bought with John Kowack as our salesman. We "followed" him from one dealership to Londonderry Ford! I recommend anyone looking for a vehicle to ask for Mr. Kowack directly. I am sure the other salesmen are just as good however I believe Mr. Kowack has the dealership AND the customer's best interest in mind. Win/Win.

GrammieAnn

Jan 18, 2016

This was the easiest car purchase experience ever! Because of the no pressure, no games, great prices and straightforward honesty, we signed on the dotted line. Al Finnegan was the best, from answering our questions when we were considering our options to orienting us to our new car. When we moved to this area (18 months ago), finding a local dealer and establishing a relationship was a priority. We have brought both our cars to Ford of Londonderry for repairs and maintenance - a very positive experience! Buying this car was the frosting on the cake. Thank you.

Ford Sales Exeprience

Jan 17, 2016

We recently purchased a new Ford F250 from Ford of Londonderry and every aspect of our pre and post sale experience was just great. From email communication with Terry, on-site sales service with Bob Morissett and financing through their office. Every step was truly a pleasure with no hassle, high pressure or attempts to sell something you didn't want. A truly class organization with great people and terrific experience !!We highly recommend Ford of LondonderryPaul & Dianne Page

9PUPPIES

Jan 14, 2016

THE ONLY PLACE I WILL EVER BUY A VEHICLE. BOB MORISSETTE IS THE BEST SALESMAN I HAVE EVER DONE BUSINESS WITH. THE WHOLE LONDONDERRY FORD TEAM MAKES YOU FEEL LIKE FAMILY NOT A CUSTOMER. THANK ALL OF YOU AGAIN.

ScottP

Jan 14, 2016

This is the second vehicle I have purchased from Ford of Londonderry. It's also the second financed through them as well. The service has always been excellent and I will continue to give this dealer my business. Dealing with Bob Morissette and Chuck Cote is always a pleasure. Both have given outstanding customer service and have gone out of their way to get me what I want.

the new england shuttle inc

Jan 9, 2016

Chris and Matt give me top end help every time I go there. This is 1 place friends matter ! As long as I get this help they are number 1 to me. ALL THE PEPS IN PARTS ARE GREAT Krystal and Richie too.

Mari

Jan 3, 2016

This was our first vehicle purchase from Ford Of Londonderry. After our initial contact via email, we talked to Terry Wendorf from internet sales and w/ her help, arranged to meet Daryn Turner - Sales. We had read several reviews from customers about Daryn and his experience with leasing and how he conducts his business. He gives his customers a relaxed and informative experience. It was a great decision to work with Daryn. Upon delivery of our new 2016 Ford Explorer Daryn spent a great deal of his valuable time explaining all the features, controls and even synced our phones for us. Daryn Turner is a valuable member of the Ford Of Londonderry team and we look forward to our future relationship with him, The Service Team and the entire Dealership,Sincerely, Doug & Marianna Taylor Danville, NH

Angbeth23

Dec 30, 2015

Bruce Boutin assisted me with my new car purchase. He was very professional and did not pressure me at all about my car purchase. He allowed me the time to make my decision and was great to work with. I highly recommend him and Ford of Londonderry!!

onefastfocus

Dec 30, 2015

As someone who has only bought used vehicles for the last 29 years I was thrilled to be looking to purchase something new that had all the "bells and whistles". Bruce took the time to not only explain what my Focus ST had for options but he showed me what every display and button was for. I left the dealership able to immediately use the phone, climate and navigation systems. My purchase was not the car I initially went in to test drive but the entire dealership was welcoming as I walked the lot and asked for another test drive. I appreciate the help from everyone as I completed the purchase and I LOVE my car!

TracyR

Dec 29, 2015

I have nothing but good things to say about Londonderry Ford and Bruce Boutin. He was very helpful and patient with my questions. He went out of his way to make sure I had everything I needed. Bruce was not pushy at all and the experience was very easy and I would highly recommend him and the dealership to my friends.Tracy

babsnewcar2016

Dec 22, 2015

Al was very polite and knew what he was talking about. He had the answers we were looking for and he was just a nice salesman to deal with. And I have the car I LOVE!Barbara Gobbi

CarolG14

Dec 16, 2015

Thank you Bruce and Londonderry Ford for your professional and courtesy. The process was not painful and they helped keep me with their lease price to stay within my monthly budget. Will be a returning customer in the future!

Cohen042

Dec 11, 2015

I worked with Bob Morissette buying my new 2016 Ford F-250. Bob made my buying experience fast and easy!I got a great deal on my new F-250 and gave me a very good trade in offer on my Ford F-150.Very great service!

English Lass

Dec 8, 2015

A few days ago I stopped by Ford of Londonderry to look at a 2016 Ford Focus on my daughter's recommendation. I was lucky enough to get Bob Morissette as my sales expert. He listened to what I was looking for as I considered replacing my 13-year old Camry, and features that were important and not as important to me. We went on a test drive, and that was when I became seriously impressed with the Ford Focus. My Camry has always had rather soft brakes, very poor headlights, and it came with poor grade tires that lasted just beyond twelve months so that they were no longer covered by the warranty. It was comfortable and fairly economical to drive. Now Toyota has upgraded the Corolla with high tech features, but the Camry has not changed much except for body shape in the past twenty years. In comparison, the Ford Focus has edgy brakes, excellent headlights, rear-view camera in reverse, cell phone sync, a digital key pad if you lock your keys in the car, and too many more features to list. It is also comfortable, economical to run, affordable and reliable, and it has an excellent set of Michelin tires. It also has a trunk large enough to hold a small horse that expands into the rear seats across the whole width of the vehicle. The Camry trunk is reasonably roomy but it has a narrow opening into the rear seats which restricts the size of cargo.However, preferences in a car are a very individual thing, but where Ford of Londonderry won hands down over Autofair Toyota was in the courteous and informative attention of Bob Morissette. He answered all my questions fully and didn't make me feel foolish for asking them. He didn't pressure me into my decision to purchase and he worked to find a way to make it affordable for me. I highly recommend Bob to anyone looking at a new car purchase.

Roaddog1

Dec 1, 2015

So o 11-30-2015 I bought a new F-150, John Kowack came out to see me, asked him a couple questions, he told me to look around and when I found what I like, to come get him. It was lay back and easy, no pressure, they where honest and upfront, told me and showed me everything I needed. I'll be going back again to them. Thanks again.

GregB

Nov 28, 2015

I have purchased more than a few new vehicles and i can honestly say this was one of the easiest transactions so far. 95% of the negotiations were done over the phone which for me and my busy life is absolutely key. John Kowack was Great! hes a real guy (not your typical car salesman) who was upfront and honest throughout the process. Do yourself a favor buy your next car from him!

Tom D

Nov 25, 2015

Bruce Boutin was a great sales rep who made it easy. No pressure. Responsive and friendly. He and the dealership were part of the reason I switched from a Chevy Silverado.Tom D

Tom

Nov 11, 2015

There is no pressure at all to purchase a car from Londonderry Ford. I stopped and met with Bob Morissette and he was great. He answered all of my questions - there was no BS. He had me meet with Chuck Cote and he was great to deal with.My wife purchased her car from Londonderry Ford several years ago and also had great service.Londonderry Ford is a straight shooter.

Irene/Tom

Nov 8, 2015

This was my second time buying a car at Ford of Londonderry. The first time I leased a Ford Escape and the second time I wanted to purchase a car for my son to drive. I wanted to make sure that the car was a certified pre-owned vehicle and in good condition. I know that going to a dealership for a used car is not always easy but at Ford of Londonderry they always make you feel welcomed. Of course I went back to the same sales person, Bruce Boutin, because he always makes you feel important. My next car will come from here and because I lease they have a customer for life. I highly recommend this dealership and give Bruce an even higher recommendation. The financing for my son's car was fast and easy.

annGmsu

Nov 4, 2015

Bob was super helpful, kind, and made the transactioin so easy. My husband and I went in to look at a used Subaru Impreza we saw online. I was not expecting to purchase the vehicle that day, but the transaction went so smoothly, we left 2 hours later with the Impreza! Thanks again Bob!

firemedic163

Oct 31, 2015

Purchased a used 2013 Edge on October 16th, 2015. Bruce Boutin was very pleasant, knowledgeable and quite the story teller. Though I got slightly beat up on the trade-in value of my F-250, I was satisfied with the compromise. Bruce even steered me in the right direction for a lunch spot while my paperwork was being completed and car prepped.

Aparz1

Oct 29, 2015

Bought a new truck financed through ford with the promise of a phone call in four months to refinance at a lower rate. Was told it would be quick and painless as they have all the information. Never got the call. My call to them has repeatedly been unreturned. Message was left marked "urgent" and I am still waiting.... Deal breaker for me to ever purchase there again.

VP of NH

Oct 28, 2015

Purchased a new F-150 on October 23, 2015 and our initial impressions are: 1) very pleased with Truck, 2) Sales Staff, 3 ) Business Manager, and the buying process. We did not rush into the purchase and everyone was very open and upfront about every detail. In addition, Bob was very helpful in explaining all of the features on the vehicle and willing to help with anything else after the sale.

kaleigh87

Oct 14, 2015

Tonight I purchased my new 2016 Escape from Daryn Turner! Daryn was extremely kind and patient, answering all of my questions and doing whatever he needed to do to make sure I was happy! I was pressed for time both times I went in but Daryn made sure he didn't leave anything out and was respectful of the time I was able to spend with him! I couldn't be happier with the friendly faces and services I received!

CatherineH

Oct 6, 2015

We knew the vehicle we wanted and my husband called to see if there was a metallic 2016 Expedition in stock. There was not but Roger located one and had it brought up from MA and by that same afternoon we took it for a test drive and that sealed the deal. It spoke volumes that Roger didn't hesitate to make things happen right away. Very helpful and accommodating. The next morning we were back to finish the deal and Chuck was so helpful. Everything was professional and super efficient. Bob took it from there and patiently and thoroughly explained the vehicle and all the technology, and answered all our questions. The whole car buying experience was unlike any I've ever experienced. Positive in all aspects and very satisfied. Thank you Londonderry Ford!

lsirois

Oct 6, 2015

Sales staff were very cordial and not pushy. I appreciated the straightforwardness and perceived honesty. I was in a little bit of a rush when test-driving and they made every effort to speed things along. The finance process was also relatively painless. I am overall pleased with how the sale process went.

F250guy

Oct 1, 2015

John Kowack was very attentive to our concerns when buying my new 2014 f250. He very patiently took us through our options as we looked at several different trucks. He gave us a great bunch of laughs and knew just when to step back or walk away when we had some thinking to do but was never far away. He was super friendly and never pushed any options on me i didnt want or need and pointed out some options on my truck i hadnt noticed. John also took the time to show me all the features on my new truck. With service this great i wish i could buy vehicles more often. I will be back!

Dave from Derry

Sep 29, 2015

A used F-350, a used Ford Edge, and finally a new 2015 Expedition; all with salesman Bruce Boutin. Pretty obvious that we are happy dealing with F.O.L. The "one owner" Edge was a problem child within 24 hours, but Dave Farrand stepped up to the plate and provided costly repairs of three different issues at no charge to us. Customer service like that was not only unexpected but just does not happen at most other dealers. Bruce's goal is for you to leave with a full understanding of all the vehicle features and knowing that he will be there to help with any questions after the sale. Ask for Bruce. Period. Afterwards you will discover that the service dept. is exceptional in every way.

Kvac92

Sep 29, 2015

Service was very helpful and friendlty. They walked through all the details of the car and its many features, and they were helpful in making sure I got exactly what I wanted.

LP&CU

Sep 29, 2015

Purchasing our new Ford Fusion was absolutely the easiest car purchasing experience ever.Salesman Kevin Lavoie met us on the lot, showed us exactly what we were looking for. I tried it out and we purchased it. Kevin delivered it to our home. He explained all of the devices, screens, levers and buttons to operate all of the cars functions. I would highly recommend Kevin Lavoie at Ford of Londonderry .

Steve R

Sep 28, 2015

John Kowack presented the most hassle free car-buying experience for myself and my family that I have ever experienced. He was responsive to my questions/concerns and ensured that all of my needs were met. My vehicle was ordered so I could not pick it up immediately. On the day of my delivery, I expected the process to take several hours. However, Londenderry Ford made the process seamless. The paperwork was ready, the truck was shining from bumper to bumper and John and team made it all happen with ease. Couldn't have been a better experience for me. I didn't have to play a bunch of games. I got the truck I wanted at a very fair price and had a great experience throughout. Would absolutely recommend John to anyone looking for a Ford.

wileyhill

Sep 28, 2015

Raul was honest, no pressure, took me on 2 test drives and ran the numbers on a couple of cars. I was in and out- having bought a truck in about 2 hours. Fully satisfied. Chuck in finance was great too- no pressure, and flew through the process.

Jim and Bonnie

Sep 25, 2015

My Husband and I have purchased 2 vehicles in the past year from Londonderry Ford. Both were sold to us by the same sales rep. The sales rep has been unbelievable with giving us the best service as possible. My Husband was even having an issue with his truck a month ago and he contacted our sales rep and he helped us get resolution. When we decided to purchase our 2015 Fusion, my husband would not go to anyone else but Londonderry Ford to work with our sales rep. We have had positive experience with Ford as a whole and especially our sales rep.

Antonio

Sep 24, 2015

I drove a 2006 ford fusion for about a year until it was totaled in an accident. I loved the car and I had heard great things about Londonderry Ford so decided to drive over. Looked at a few things but saw a 2012 fusion that caught my attention. Bob Morrissette was with us talking so I asked for the keys. He brought them out i started browsing through the car and then we went on the test drive. Loved this one too so we did the financial stuff everything worked out and I drove it home 2 days after. Bob was great and anyone else I dealt with was awesome. I'm looking forward to keeping my car serviced here as well and any other time I need a car I know where I'll be going. Thank you Bob and thank you Ford of Londonderry!

John1025

Sep 23, 2015

We are in the market for a new car and stopped by today to take a look at what they had. We were met by Bruce Boutin who chatted with us about our needs and our budget. It was more like a conversation with a friend than a sales transaction. Bruce was simply fantastic to deal with. We drove a couple of cars and he was patient and answered all our questions. At the end we drove away in a new Fiesta. This is our second purchase at Ford of Londonderry and we will definitely recommend them to all our friends. Thank you Bruce!

Steve999

Sep 22, 2015

I bought a pre-owned Town and Country. My sales rep, Bruce Boutin, was very helpful every step of the way. He answered all my questions and allowed me to take 2 test drives just to be sure the car was the right one for me. Thanks Bruce

ardnas

Sep 18, 2015

My husband and I recently bought a new Ford Fusion with the help of Daryn Turner. The experience we had was wonderful, I would recommend him to anyone he was polite, down to earth and answered all our questions. Spent time with you going through the car and the dealership.

Jim Cheatham

Sep 14, 2015

We returned to Ford Londonderry for a second purchase based on the great experience with our first car. This is the first time we have returned to a dealer and a salesperson. Daryn Turner impressed us during our first purchase with his straight forward low key approach. We returned expecting another great buying experience and Daryn delivered. We never felt rushed or pressured. We didn't have to spend long hours working a deal, the negotiations were quick and easy. During the delivery, Daryn remembered we had a similar car and only went into details for new features. We like to buy local when we can and Ford of Londinderry makes the decision to buy local very easy.

Atlongo15

Sep 12, 2015

In the last year we have gone to at least 50 dealerships in southern New Hampshire. And none of them can compare to the experience we had at Ford of Londonderry. Bruce Boutin's customer service goes above and beyond from the moment you walk in the door until well after your car purchase. And that makes a huge difference! He did everything he could to help us when it wasn't ideal for us to trade in a car, so when we were in a better position with our trade we knew hands down where we would go. He's a family man and was just so sweet and had lots of tricks to help keep our 1 and a half year old happy and entertained through the car buying process. He gets to know you and your family needs. He made the buying process so simple and painless and pressure free. And once we bought the car his customer service went well beyond expectations when he offered to give me a ride when my car was not ready on the day I thought it would be. This is exactly what buying a car should be like!

David.Dupont

Sep 9, 2015

Just bought my second car from Ford of Londonderry. Bruce Boutin was an excellent sales representative. He got me a great price and made sure that I had all the information I needed to get the most out of my new Ford Fusion. I hope he's still working there when I need my next car. I'll definitely be back.

catherined

Sep 1, 2015

We recently made our 2nd purchase with Londonderry ford, requesting Bob Morissette as our salesman. Once again he didn't disappoint us and it was a successful purchase!. Our 1st was our 2010 Edge, this time we leased our 2015 Edge knowing in 3 years we will be leasing another!

dickugi

Aug 31, 2015

My second truck purchase over the past few years from Ford Of Londonderry. Another great experience with the help of Kevin Lavoie. I would recommend anyone interested in a new vehicle to check them out!

sarahdipity

Aug 31, 2015

After a bad experience with my last vehicle purchase, Bob was the best Salesman I could have hoped to work with. Bob answered every question I had, even before I had a chance to ask it! I felt completely comfortable with Bob and was able to be relaxed and have a good time throughout the entire purchasing process. Bob was determined to get me into a safe, affordable vehicle and he was able to help me make it happen and he even helped me sync my phone to the bluetooth system. I can't go without mentioning Roger and Chuck's help as well!! Ford of Londonderry's sales team's professionalism coupled with their down to earth personalities made my car buying experience more than I expected. Thank you gentleman!!

POPOJIJO

Aug 31, 2015

I found the people of this dealership to be friendly and informative. I was happy to be fortunate enough to locate a 2014 truck with a full Ford 3 year warranty and have all of the features I wanted. The educational service and support provided by my eventual salesperson, Bob Morrissette, was well orchestrated and quite effective.

Family

Aug 31, 2015

This was my 2nd leased Escape I got from Bruce Boutin. He was always there when I called him to answer any questions. He order my Escape and had it waiting for me at the end of my lease and all I had to do is come in sign the paper work with Chuck. I tell everyone to come and see Bruce and he will treat you like family.

RMidgley

Aug 29, 2015

The easiest truck buying experience ever. The attention to the customer is second to none. I will be back in the future for sure. Other dealerships will only work with you and talk to you on their terms. Between the emails I sent and just walking in there I never felt as if I was bothering someone, which is how I felt with other dealerships I was attempting to work with. I love the truck and I will be back to have it serviced there and I will be back to purchase my next vehicle down the road. Thank you to all that made it happen!

Morgan

Aug 29, 2015

I has the pleasure of meeting and working with Bob Morrisette. Not only was he very attentive to what I was looking for in my new vehicle, but his customer service was top notch. When making the deal, he and the dealership make it quick and easy. They also delivered the new F150 the same day! If your in the market for a vehicle, definitely stop by Ford of Londonderry. You won't be disappointed.

loosh88

Aug 28, 2015

I dealt with Bob Morissette and he was very professional. I really enjoy the F150 I purchased and would purchase another vehicle from this dealership. They took time to show you all the features and get you familiar with your purchase. The credit department went smooth and did not take up much time. I would recommend this dealership to anyone!!!

amfishernh1

Aug 27, 2015

Great people however after further research foud my trade in was under valued and that greatly impcted my loan. But the sales team were very nice.

Vitolo,1234

Aug 26, 2015

I have purchased 4 new trans-connects for our company in the last year or so. I E-mail Bruce Boutin and tell what I am looking for and with in an hour Bruce sends me back the figures and gets things in motion. Paper work was completed over e-mail in a simple fashion and by that time he has the vehicles already getting prepped and ready to go. He has always been very courteous and help full and always followed for me if any questions came up. I hate purchasing vehicles in general and Bruce made quick and easy. I forgot to mention Chuck cote in finance, he worked well to help me with any questions that I had and shopped for a good commercial rate, hats off to Chuck.

mullerdc

Aug 17, 2015

Bob Morissette made the transaction completely painless (my criteria for any "excellent" rating; and I got the Fusion that I wanted at a fair price. I would recommend Ford of Londonderry highly.

Dr. Haes

Aug 15, 2015

Contacted Ford of Londonderry looking for a used F150 TREMOR. I chose them since they have been good to me and others I have sent there these last 13 years. I talked with Daryn, explaining what I wanted and how I expect a NO GAMES approach to buying anything, especially vehicles. Daryn found me a NEW 2014 leftover TREMOR, and had it already priced below the value I had determined I should pay based on diligent research. Totally positive experience with both Daryn and the staff at Ford of Londonderry. BTW, I trusted their collision shop to customize my 2007 Shelby. Absolutely gorgeous results!

Satisfied Customers

Aug 11, 2015

We had a wonderful experience leasing a car from Ford of Londonderry for the second time. We were lucky enough to have Bruce Boutin as our sales representative on both occasions. He was thorough, efficient and very knowledgeable. We would recommend him to everyone who is looking for a new vehicle. It made the experience easy and enjoyable.

supervisor1

Aug 1, 2015

I had a very pleasant experience purchasing my new 2015 Escape from Bruce Boutin. Bruce was very open and honest and made this the best car buying experience I have ever had. Bruce worked diligently to find me the car I wanted with all my options. Bruce was very knowledgeable about every aspect of the vehicle and with all the new technology there were many . I would highly recommend Bruce to anyone looking to purchase a new vehicle.Thank you Bruce.

ohbutdarling

Jul 31, 2015

24 hours ago, my hubby and I brought my 2003 Escape in for service. We decided to look at the new cars and I'm so glad we did. Having set my heart on another Escape, we found one we liked. John Kowack introduced himself and told us more about the car. That's the one and only car I considered. John made the process so easy, no pressure, no gimmicks, no hard sell. He was courteous and professional throughout the process (which I have never enjoyed in the past). We got our deal set and the car is now in my driveway! John gave us a thorough orientation to the car -- something I've never experienced before -- and made sure to answer any questions we had. The whole process was quick, painless and easy, thanks to John and Chuck in the finance office. Highly recommend this duo and this dealership.

KarennJeff

Jul 30, 2015

Bruce was honest, genuine, and not arrogant. He is a great guy to help in the process of buying a car. This was the best buying experience for us in over 30 years. I would nominate Bruce as the salesman on the year, he was for us!!!!!!!!!!!!!!!!!!!!!!!!!

Dennis O'Shea

Jul 28, 2015

Thats the only word that comes to mind when I am asked about Ford of Londonderry.This is my second purchase from the dealership.I am sixty seven years old and have bought many car's over the years.I new going in what the price on the Escape was going to be.Bruce Boutin was my salesman on both purchases.He is friendly professional and experienced.The entire deal took all of twenty minutes.No games, no gimmicks, no let me go talk to the sales manager and come back with a new price.That whole process is an insult to me.None of that at Ford Of Londonderry .Just a great deal and I was very happy. Bruce is a valuable asset to your company.And I was treated by the entire staff with courtesy and professionalism. Thanks Again Dennis O'Shea

MichellePoulin93

Jul 23, 2015

I purchased my 2015 Ford Fusion from them, I love it so much. The salesmen and management were great! I worked with Bob, very nice and helpful.

nickrdc09

Jul 23, 2015

I was impressed with the professionalism that Raul had with the purchase my 2015 F150. Great dealership great people quick in and out Would Highly recommend them to anyone.

Hoff

Jul 21, 2015

I was impressed with the professionalism from the group that I just worked with to purchase my 2015 F150. Chris in Internet sales efficiently confirmed they had the truck, quoted me a price, and set up the test drive. He handed me over to salesman Bob Morisette, who was polite and respectful, even when I pushed to get the deal I was looking for. Bob was thorough in explaining everything to me and understood when I was looking to get going and sped things up to make it happen. Roger the sales manager was patient and worked hard to get my trade to work. He even got the owner of the Company to get second look. Chuck was easy to deal with in finance and there was no pressure at all.I have no prior experience with Londonderry Ford, nor do I know anyone who has. They have a great web site, selection of vehicles and atmosphere. I would highly recommend them based on my recent experience because I felt comfortable the entire time. It was refreshing to have the right balance of patience with getting me what I was looking for ASAP. Thanks again guys, I love my truck!Gregg Hofford

John S.

Jul 19, 2015

Had a great experience purchasing a vehicle from Daryn Turner today. Stopped in with a few cars I wanted to look at and drive. Talked over with Daryn the cars and we got right to it. Very helpful and new all the info about vehicles. The car I was most interested in was the car I bought. I was most impressed that he was respectful of what I wanted and was not trying to sell me something I wasn't interested in. Very happy with my purchase and will return!Thank you Daryn Turner, and Roger Tallini for great service.

marcell 1

Jul 4, 2015

If I could give more then 5 stars I would!! Wonderful group of people to work with!! Coming from Michigan, all of the guys answered all of my questions when asked over email and on the phone. Pictures of the car were great!! Picking me up at the air port and having the car ready to be picked up was fantastic. Jeff, Bruce, and Chuck were very helpful. If I lived in New Hampshire, I would whole heartedly send all of the people I know to the dealership to get a great deal. They made me feel like I just lived down the street!!

Denis and Lucie

Jul 2, 2015

Just bought a F 150 from Bruce boutin and very pleased. Bruce was friendly , professional and very knowledgable about the product he's selling. Spent about an hour with us at delivery and covered everything there was to know . Also like to thank David for negotiating and working with us. Then closed the deal with chuck which was also very professional . Thanks to all at ford of Londonderry Denis and Lucie????

mfmoon

Jun 30, 2015

I have been a Ford of Londonderry customer for several years. On June 27, 2015 I purchased a brand new Ford Explorer. The process was quick and easy and our salesperson Bob, sales manager Roger, and finance manager Chuck were superb. They are more than willing to make a fair deal and deliver a high quality buying experience. Oh yeah, the Explorer is AWESOME! This is why I keep coming back to Ford of Londonderry...its the BEST buying experience in New England.... Thanks again Bob, Chuck and Roger...

Handiguy of Windham

Jun 26, 2015

I previously owned an automotive repair shop in Manchester, New Hampshire. I knew Ford of Londonderry parts department to be quite honest and straightforward. So when I was in the market for a new Transit Connect for my handyman business I immediately thought of Ford of Londonderry, and thought I'd give them a try. I was quickly put on to Bruce Boutin and he did a masterful job of guiding me through the process and made the entire transaction quick easy and painless. He even had a different model brought in from a different dealership so I could review all the options available. I would highly recommend Bruce for anyone looking for an easy straightforward purchasing experience. Thank you

BlueGemma

Jun 26, 2015

I went in to the dealership with my husband when he was shopping for a new pre-owned truck. My husband Neil had a very positive experience online and on the phone with Chris Hagan. We made an appointment and drove North to look at a possible new truck. We were introduced to Mr. Lee Turner who was our salesperson. I can't even begin to say how wonderful our experience was with Lee. He is a genuine, down to Earth, interesting, NON PUSHY, honest guy. He's a real people person and has changed my view of the stereotypical car salesperson. He was an absolute pleasure to do business with. He is knowledgable about every aspect of the vehicles he sells and took his time to explain every little detail to us. While he was taking my husband for a test drive my daughter and I fell in love with a new car sitting on the floor of the dealership. It had a great incentive price and even though I wasn't looking for a car, especially a new car, I ended up falling in love with the 2015 Ford Escape and bought myself a car as well. Lee made the process painless and fun. I don't think I would have ever consider buying a car to be such a great experience! The entire dealership is wonderful right down to the ice cream freezer in the showroom with homemade local ice cream treats that my daughter took full advantage of! Thank you again Lee for taking the time to make our experience wonderful! You are a true people person and have certainly found your "calling" in life. Every car salesperson should be like you! Chuck was our business/finance person who took care of financing for both of us.... he was also professional, knowledgeable, considerate and understanding. For our situation, he got us great rates and explained everything until we understood every little detail. He was not pushy which is a new experience for both of us and we truly appreciate Chuck's help. Because my husband and I both ended up buying vehicles we couldn't figure out how to get both of them home to Massachusetts without driving back to NH two days in a row.... but, Chuck had my car delivered this morning. It arrived at my door promptly at 9am, driven by two very pleasant gentlemen. Thanks Chuck! I would not hesitate even for a moment to recommend Ford of Londonderry to anyone looking to purchase a car! Call Lee Turner! You will love him as much as we do! I promise!

bucks2010

Jun 15, 2015

Ford of Londonderry was great to work with. Bob Morissette was pleasant, and the whole dealership was great to work with. Having bought my last 2 Fords from Autofair Ford in Manchester, Ford of Londonderry was truly a positive, professional and refreshing way to buy a car. No more Autofair Ford for me.

133h20

Jun 9, 2015

My husband and I recently purchased a C-Max through Londonderry Ford. Bob Morissette was very helpful, efficient with paperwork, information, and answering our many questions about the C-Max Hybrid. Bob was an outstanding professional, pleasant and extremely well-informed salesman. We highly recommend the Londonderry Ford dealership. Bob Morissette was a marvelous man to do business with!Jeannie & Scott ButlerPony Acres FarmMarlborough, N.H.

Lady Di

Jun 7, 2015

Thank you so much to John Kowack for giving me a great 1st time car leasing experience. It truly was painless. I leased a 2015 Ford Edge. I never felt pressured or made to feel that all the time I needed to make my decision had better result in a sale. That really goes a long way with me. Walking away, my husband and I both agreed that we would definitely have no reservations about working with Ford of Londonderry again in the future.

jobeau

Jun 6, 2015

We'd like to thank Bob Morissette for the excellent service he provided today. We purchased a 2015 Ford Escape and traded in a 2010 Subaru Forester. He made the complete transaction easy breezy...He guided us through the process every step of the way. He managed to eliminate all the stress and hassle of car buying. Very knowledgeable and pleasant!! Thank You, Bob!! Also like to give a shout out to Chuck in Finance - You Rock!!

VickiM

May 28, 2015

I recently purchased a 2014 Ford Mustang GT from Londonderry Ford. Bruce Boutin was my salesman and he was extremely knowledgeable and thorough. Even with my crazy schedule he somehow managed to get me in my new car within 24 hours...as well as help setup the Bluetooth ;) I highly recommend trying out Londonderry Ford for your next vehicle.

mcalda518

May 22, 2015

I traded in my 2012 Ford Focus for a 2015 Ford Escape and Bob Morissette made it very easy and was great to work with! He made sure we had everything we wanted in my new car. I love my escape!! I am very pleased with the service and would recommend Bob and Ford of Londonderry to anyone :) Thanks for all you do!!

Michelle

May 15, 2015

I would like to thank Bob Morissette for the wonderful service he provided for my me and my husband. We purchased a 2013 Ford Explorer Limited to replace my 2002 Chevy Trailblazer. It is the best vehicle I have ever owned and I absolutely love it!!! Bob was extremely helpful and explained everything in detail. It was a great pleasure working with Bob, and I would recommend that anyone in the market for a Ford vehicle stop in to Londonderry Ford. You will be happy you did!Michelle and Pat McDonough

klr6207

May 14, 2015

We came into look at a truck for my husbands landscape company we worked with raul and he was AMAZING he made it so that we could get the truck in my name to help fix my credit ! we will be back and us Raul for all of our future purchases!!!

Morin14

May 14, 2015

We purchased our 2015 Ford Explorer from Londonderry Ford and we had a wonderful experience. Our salesman was John and he made sure to show us every option that was available- even bringing in a sport edition from another location. He gave us space to discuss as a couple the purchase we were about to make, he spent time listening to our concerns, and he made sure that if he did not have an answer- he would find an answer for us. Ford of Londonderry came highly recommended to us from a coworker who's husband works in the service department. Time was spent with me to go over the car and all of its features which was greatly appreciated. The Sales Manager also spent a great deal of time check and making sure our needs were being met. We will no doubt refer friends and family to Ford of Londonderry, as well as continue to bring our business back for future car purchases.

aryder

May 14, 2015

I went into Ford of Londonderry last week to buy purchase the car I've been leasing for three years. The first time I went in, I asked if I needed to make an appointment and the man at the desk told me to just come into the dealership and ask for Chuck. When I returned, I was greeted by a different salesman and after explaining that I would like to buy my car, was told that I needed to make an appointment.The salesman, who never bothered to introduce himself, sat my boyfriend and I at a table and told us to wait. He walked away and came back about ten minutes later. During this time, the man at the front desk was on a personal phone call and loudly clipping his fingernails, which echoed around the empty dealership.The salesman who greeted us began giving instructions to my boyfriend, instructing him that "she will need to bring her car and registration" and asked "when is she available?" WHILE I WAS SITTING NEXT TO HIM. My boyfriend would look at me to answer, and I would answer the salesman's questions.When I come into a dealership and let them know that I would like to give them an additional $10,000+ of my money, I do not expect to be treated with blatant sexism and disrespect. I would fully expect that the sales people I am dealing with treat me with respect as a) I have been a customer for several years, and b) would like to continue being a customer.If I could give 0 stars, I would, because the way I was treated at this dealership was incredibly disrespectful. I will never shop at Ford of Londonderry again.

BGifford

May 12, 2015

I worked with Lee to find a car that will work with my busy life style. We looked at many different cars and finally test drove a 2012 Ford Focus. He was very helpful and knowledgeable about all of the cars I test drove. Any questions i had, he had the answer to. I felt like he went the extra mile to make sure I was happy and satisfied with my purchase. Due to a scheduled surgery, Lee was going to be out of the dealership for a while so he put me in the hands of his brother, Daryn. Just like Lee, he was very helpful and spent alot of time with me to make sure I was happy. I was very satisfied with Lee and Daryn and will not hesitate to work with them again in the near future. I highly recommend the Turner brothers for any of your car needs..as they are both fun and easy to work with! Thank you again for the stress free process of buying my car!

Grandma x3

May 11, 2015

Many thanks to Bruce Boutin for making the purchase of our 2015 Ford Fusion the best car buying experience my husband and I ever had. It was completely stress-free from the moment we walked into the showroom until the time we drove off the lot with our new car. Highly recommend Bruce and Ford of Londonderry!

APYourell

May 3, 2015

From the moment I walked in, everyone at Londonderry Ford was very helpful and made purchasing my new vehicle stress free. Bruce Boutin provided me with a personal touch, making sure the process went smoothly. Thanks to you all including Jim McGovern and Roger Tallini who made the buying experience completely stress free.

Leah26

Apr 30, 2015

My experience with this dealership was top knotch! Daryn Turner was the gentleman who helped me out and he couldn't have been more wonderful. As a young woman purchasing a car from a dealership, you imagine all the "fish in a shark tank" scenarios, but it was nothing like that at all. I was actually referred to Daryn by a family friend and I'm glad I was. He helped me find the exact car I was looking for very quickly. There were other models mentioned and shown to me, but he knew I was on a budget and made sure to keep that in mind, rather than selling me something that I would have needed to sell a limb to afford. Throughout the overall experience, the men and women at Ford were all smiles and very friendly. I would recommend this dealership to anyone. :) A big thanks to Londonderry Ford for my new Ford Fiesta and a HUGE thanks to Daryn Turner for being so kind. :) (He even sent me a handwritten follow up letter. How can you top THAT? :) )

Escape lover

Apr 23, 2015

Salesman John at Ford of Londonderry met me at the door with a smile. John was extremely helpful and professional and got me into my new car the same day as my visit! The other staff I interacted with (manager and financing) were also friendly and helpful.

MikeMcT

Apr 21, 2015

I recently had visited two other ford dealers in the area before trying Londonderry Ford. I met with Bob Morissette after speaking with Terry in internet sales. When I arrived at the dealership the vehicle I was interested in was pulled right up front ready for a test drive. After my test drive they valued my trade and we agreed on a fair deal. I informed them that I was in a bit of a time crunch as my wife had to get our kids off of the school bus in 2 1/2 hrs. I was out the door driving my new truck within two hours and we made it home to meet the bus. All in all it was a great experience and I would highly recommend Ford of Londonderry to a friend. Thanks Bob!!!

J Cameron

Apr 6, 2015

After my last car buying experience at a different dealer, I went into Ford of Londonderry with a huge chip on my shoulder. Daryn Turner quickly put me at ease with his incredible personality and knowledge. I was treated honestly and respectfully. I never felt pushed or tricked into something I didn't want. He did everything to put me in the right vehicle for my budget. I purchased a 2010 F-150, and it was delivered looking like it just came off the assembly line. Daryn took the time to show me all of the features, and even made sure i didn't leave on an empty tank. I don't think I have friends as nice as this guy!

torim

Apr 1, 2015

This is a late review, but I purchased my 2010 Honda insight from Ford of Londonderry in February 2015. This was my first time purchasing a car, and after Christmas gifts and higher than desired credit card bills, my credit is unfortunately less than perfect. Furthermore this being my first car purchase, I felt lost and overwhelmed. Prior to going to Ford of Londonderry, I went to a few different dealerships where I felt even more lost after leaving and more anxiety than when I walked in there. Uncomfortable with my options, I continued to look further where then I then saw what is now my car listed on the internet, and contacted Ford of Londonderry. Chris picked up the phone, and he was naturally very pleasant and friendly, and made me feel very comfortable while discussing the questions I had (I was undoubtedly excessive). We then we set up a time to meet at the dealership. When I arrived and they had the car pulled up out front. Chris greeted me and introduced me to Raul, who accompanied me and my friend on the test drive. While on the test drive, Raul talked about the features of the car and answered all my questions. After the test drive I knew for the first time that I wanted a particular car, being the one I just drove. We then went back inside and talked about financing, where we revisited my concerns about my credit. The finance manager Chuck then came out and met with me, where I filled out paperwork and then left to go home, actually feeling excited and hopeful. I was then contacted to say I had been approved and we worked out times and dates to pick up the car. They got the registration and all of the paperwork set for me, and then on payday went to go pick up my car. It was ready outside, I finished signing all of the paperwork and then I was officially a happy car owner! Raul even then went to fill my car up with gas, and had a picture taken of us in front of the car. Ford of Londonderry really made very scary process for a first time car buyer easy, exciting and painless. A big thanks to Chris, Chuck and Raul for helping me through everything, I would not of purchased this car without all of the help and guidance. Chris got me into the dealership, Raul was the best salesman I have ever dealt with, he really cares about the buyer and takes the time to make sure that you are comfortable and happy, and Chuck made it possible for me to purchase my car. The car is going great and I couldnt be happier. Ford of Londonderry has my highest recommendation thanks to all of you.

bpinksten

Mar 31, 2015

Although I read reviews before pretty much any purchase I make or any service related place I go, I will admit that this is the first review I've written for a company. I do, however, know how important they are and how much this dealership deserves my recommendation. I visited dealerrater.com after I pretty much decided on the car that I wanted, so I could find the best reviews on Ford dealerships near me. Ford of Londonderry was the highest rated and now I can see why. From walking in the dealership, test driving the vehicle, and finding the right price for what I wanted, to picking up and learning about my new vehicle, everyone was exceptionally kind (without the pushy or arrogant salesman attitude) and accommodating. I worked with Jeff Brunini, Chuck Cote in finance, and my sales guy John Kowack. This was my first lease and I ended up with a 2015 Ford Escape SE 4WD with pretty much all the bells & whistles and John did everything he could to get me everything I wanted for the price I was looking for. I could have never imagined ending up with this lease and know I couldn't have gotten any other dealer to match this deal. Once I came back in to pick up my car John gave me a detailed how-to walk through for all the new technology in my car. My car was a 2005 with no bells and whistles before this, so I had a lot to learn. All of my questions were answered with patience and direct answers and John never put stress on me to compromise what I was looking for to get the price I wanted. He never even put stress on me to make a decision...and that's never easy for me. John also took the time to walk me down to the service center so I would be familiar when it's time to service my car. Chuck was excellent with going through the financial and legal docs giving an explanation of everything I signed before I signed it. Jeff was very friendly and kind as well and values his customers satisfaction. Ford of Londonderry is a dealership where you can feel comfortable that you are being treated with respect and honesty. And it is clear that an excellent customer service experience is important to them for EVERY customer that walks in the door. I love my new car and recommend Ford of Londonderry to everyone!

jfalkingham

Mar 25, 2015

I've never written a review about an experience at a dealer. I can chalk up most experiences as middle of the road. Maybe the sales was great, but service was bad, or service was great but sales were bad or the building was just run down and old but Ford of Londonderry changed it all.The experience from walking in the door, to taking the test drive, to negotiating, to closing, to facility to service was absolute top notch. This is how you treat customers and this is how you ensure a continued business with your customers. Everything started with Bruce in sales. Honest, dependable and to the point he did all he could to help close the sale. Opened his cell phone to me even would respond via a text just an overall good person to do business with. Ensured I saw the facility from service, rentals & body shop to waiting area and snack stations - WOW.Roger was a perfect sales manager. Hit on exactly what I needed to close the deal and made things come together in a timely manner. The closing with Chuck could not have gone easier. 16 minutes and I was out the door ready to take my ride home. Friendly, to the point and honest - a true trifecta. I've never been so pleased with a purchase experience and recommend anyone in the market for a car to put Ford of Londonderry first on your list!Thank you so much for the great experience. I can't wait to bring all of my Fords here moving forward.

Shawna

Mar 24, 2015

My first stop looking for a car and was so impressed and satisfied. Very kind not pushy at all. Great experience overall.. Would come back and recommend everyone.

Mary Ellen

Mar 19, 2015

Bob Morissette has sold us two Ford Fusions. The first one in 2013 and the second in February 2015. The attention Bob gives is excellent. He explains the workings of every dimension of the car, the details of a lease, importance of keeping service visits, etc. The car is terrific and we would not go anywhere else for our purchase. Bob makes the transaction easy and affordable. Thanks so much for our 2015 Ford Fusion. Jack and Mary Ellen Moran

Barbara & John

Mar 17, 2015

We recently purchased a 2014 Edge SEL at Ford of Londonderry. From the moment we stepped foot on the property and our salesman (John Kowack) introduced himself to us, we knew we were in good hands. John helped us locate the vehicle we wanted and he and Dave Farrand happily negotiated with us on our Fusion's trade-in value and the cost of our new Edge. Chuck Cote was also a pleasure to deal with. He made the finance, insurance, and registration part easy for us...it was truly a one stop shopping experience! Even when we changed our mind on the vehicle color we were buying mid-stream, they told us it wasn't a big deal and didn't hesitate to make the necessary paperwork changes and have the new vehicle ready for us to pick up within a few days. Additionally, John went over all of the features of my new vehicle with me before I left the lot. This was very helpful. We highly recommend Ford of Londonderry!

superjack

Mar 16, 2015

Met at the door by Bruce Boutin, put us at ease right away. Told him what we were interestedin, the Edge, Escape, and Fusion. Mostly for my wife.. We are planning to treade in my fordfreestar and i'll use her tauris. He had us drive all three cars, told us about all of them while wewere driving. Got back to the office and talked price, and then asked for info about leasing thecar.. He went to the trouble of getting us the info on all three cars, told us about the rebates and had us check at home to see if my son-in law had leased his car and if so, that would be anotherrebate and it was!!!..Went with the Edge, Bruce spent almost two hours going over all the features and said to come back anytime with more questions..As you must know usuallynot fun getting a car, but Bruce made it much easier..Jack Boynes

Kris & Steve

Mar 15, 2015

We leased a new 2014 F150 STX Crewcab in Jan 2015 with Salesman Raul Pereira and Sales Mgr Dave Farrand. This is the truck we wanted and they made it so we were able to afford it. We are very happy with the truck especially with this winter, the truck handles like a champ. No problems at all in the snow. We have had F150 Supercabs in the past which were great also but the the Crewcab has exceeded all of our expectations. Chuck Cote handled the paperwork and made this a smooth and easy process. We also have our vehicles serviced exclusively by Ford of Londonderry and would not go anywhere else. Lee St. Jean gets us in and out of service with a smile.

Pat

Mar 14, 2015

This was a very smooth buying experience. Daryn Turner was very professional, very personable. Went over all the options before our test drive. And again when I picked up our new 2015 Escape. I would definitely buy another Ford from Daryn and Londonderry Ford.

pepin family

Mar 13, 2015

After doing my research and finding the exact truck with options and color I wanted on the Londonderry Ford website, my wife and I went to the dealership figuring we were going to have to dance with sales for hours to get a price close to what we wanted to pay. We were introduced to Al Finnegan. He was extremely professional, knowledgeable and willing to help us find the deal we were comfortable with. Within 30 minutes, the deal was done and we were the proud new owners of a new F-150. We came back three days later (due to 20" of snowfall) to finalize the financing and pick up the truck. Chuck Cote was also very professional and efficient. Within 15 minutes, the paperwork was complete. We were then turned over to Al Finnegan who went through all the features of the vehicle and answered any questions we had. No stress, straight talk, no up sell pressure, just a straight forward no BS purchase. Best vehicle purchasing experience I have ever had. Thank you Al and Chuck!

Aparz1

Mar 3, 2015

Just purchased a new F150, while the one we wanted was not on the lot, Daryn spent a lot of time and energy finding the exact color and package we were looking for. He made sure we were 100 % satisfied, even personally washing the truck while stopping in to pick somerhing up one week later. He answered all our questions and I would definitely buy another vehicle from him in the future.

JNewkm

Mar 1, 2015

We just leased a Ford Explorer, and Daryn Turner made the process very easy for us. His knowledge, thoroughness, and patience were much appreciated. Thanks!!

Jdumais

Feb 25, 2015

I just bought a Ford Escape and Daryn Turner was extremely helpful. He was very knowledgeable about the car and made it a real easy experience. When it came time to sign papers and pick up the car Daryn came in early that day to accommodate my busy schedule. I will definitely be back here when it comes time to buy another car!

soupbone93

Feb 24, 2015

just recently bought a car from bob morissette. smoothest car buying transaction I have ever had. chuck cote went above and beyond with the financing for me. couldn't be happier.thanks again.Bill Butler

Angeles

Feb 6, 2015

Bruce Boutin has been selling my second car from the same dealer that will tell that was a pleasure to deal with them and was great to see a friendly place.

Erica

Jan 18, 2015

I recently had to buy a new car. As a single mom, this was a very stressful proposition. Raul made it easy and was sensitive to my needs. He was in constant communication and made every effort to get me the best possible deal while keeping me in a vehicle that met my needs. Raul has sold my parents several vehicles and we, as a family, wouldn't dream of going anywhere else. He was patient and thorough explaining all of the amazing features my new car has. If you would like a great deal from a genuine, honest salesman, Raul is your man!

BobH

Jan 15, 2015

I've purchase 2 vehicles from Londonderry Ford, specifically with Bob Morrisette.. Bob was excellent to deal with, did his very best to make sure I got the vehicle I wanted in the price range that I wanted. He took the time to go through the features of the vehicles I've purchased to make sure I got the best from them, and, when I had to go back because I didn't understand a feature, he was more than willing to take the time to explain and show me. Doesn't forget you after you buy a car from him. I've referred other people to Londonderry Ford, and when I do, I tell them to make sure they ask for Bob and each one of them has come back to me with the same experience I've had.Londonderry Ford has a great service dept has been terrific each time I bring my vehicles in and most times I can bring the car right in.Great salesman, great service, great dealership. Keep it up.

SMSHCT

Jan 15, 2015

totally done "online"....visited a few (8) different dealerships...FOL had what I wanted and the price was fair, although it was a tad higher than my 1985 F-150 ($9,764.67)...that's a joke, for the pragmatists who might read this.customer service was EXEMPLARYBob Morissete was cordial and knowledgeable throughout the ENTIRE processYes, I am pleased...NO COMPLAINTS

Putts

Jan 10, 2015

After visiting another Dealership in the area that was just awful, I can say that my experience at Ford of Londonderry was quite the opposite. Bob Morrissette was helpful, interested in selling me what I wanted, not what he wanted to sell. I was fortunate that they had what I was looking for and we were able to come to agreement. Let"s just say I did not feel like a fish in a shark tank.

stOctane

Jan 8, 2015

We were referred to Ford of Londonderry from a friend and were very pleased with the whole car buying experience. Friendly staff, not-the-typical high pressure/long wait sales tactics, very clean and presentable showroom and they even pulled through with better financing options. We had visited several other Ford dealerships recommended through a car buying service and none came close to the experience we had with Ford of Londonderry.

ccsteve42

Jan 5, 2015

Excellent service. Made buying a new car easy and painless! I would recommend this dealership to anyone looking to buy a new car. Art Bauer was great to work with.

HIGS

Jan 2, 2015

This dealership made leasing a new car very easy and they delivered on every promise made. Daryn and Bob did a great job and walked me through the entire process.You will be happy with Londonderry Ford!Chuck in Finance did a great job as well!

ebisbing

Dec 31, 2014

We recently purchased a vehicle from Ford of Londonderry and our experience was wonderful. The process was easy and stress free thanks to our salesman!

Kris & Steve

Dec 30, 2014

We have purchased quite a few new vehicles from Ford of Londonderry and have been very happy with the dealership as a whole. Our Salesman, Geoff Bates is the best, very experienced and professional. He and Roger Tallini have cut us many good deals throughout the years. We recently purchased 5 new vehicles from them since August 2014 and could not be happier! We only get our vehicles serviced at FOL and would never go elsewhere. Svc Mgr Lee St. Jean and Mechanic Frank Liston have been very good to us as well and treat you and your vehicle with respect. BJ Anderson and Chris Lombardi are also great to work with. From Sales to Service to Management, you can't go wrong with FOL. If you're in the market for a new vehicle, stop by and see Geoff Bates, he'll help get you the best deal on a great new ride! Faithful Ford of Londonderry customers. Kris and Steve

MikeTomaselli22

Dec 1, 2014

We just purchased our second new car from Daryn Turner of Ford of Londonderry within the last 3 months. Sometimes a Sales Person can put a dealer over the top and Daryn is that guy. He's been at Ford of Londonderry for 15 years at least and really knows everything about these new Fords. I'm an Engineer and really fussy about my cars and since I read a lot about them usually know more than the sales person about the car that I'm buying. What puts Daryn above the rest is that he knows not only a lot about the Fords but he's a true car professional - he knows about cars in general. I cannot recommend him enough and then in turn Ford of Londonderry.Forgot to mention that Daryn is fair and honest and not pushy none of which I would tolerate. When you get to Ford of Londonderry ask for Daryn Turner.

Chele615

Dec 1, 2014

I recently purchased a 2014 Ford Focus during Black Friday. Although I am from Massachusetts, I am glad that I made my way up to Ford of Londonderry. The customer service and attention from Art Bauer put me at ease right away. As a former Focus owner, I knew that I wanted to look at similar cars. Art gave me the opportunity to check out the different cars available until I found the one that seemed the best fit for me! One of the most helpful parts of the transaction was that Art' also owns a newer version of the Ford Focus, so he knew the gadgets and gizmos that would be the most interesting. The whole buying process seemed simple and "to the point". I was expecting to have to wait a bit due to the weekend and my location, but I was lucky enough to be able to pick up my new car the very next day! I would definitely recommend Ford of Londonderry to anyone looking to purchase a car and highly recommend asking for Art Bauer.

Tina Rizzo

Nov 24, 2014

Once you have the opportunity to deal with Daryn Turner you would not want to deal with another sales person or dealership. I just purchased my 2014 Ford Escape from him and I was very happy not only with the overall customer service and friendliness as I was with his caring personality for his customer. Daryn's goal is to make his customers 100% happy both with their vehicle, as I am, and also with his sales experience, which I can attest to that. Daryn's attention to his customer does not stop after the sales is final, I can always reach out to him whenever I have a particular question regarding my vehicle...he always makes time for his customer. I love my new ride....Ruby.Thanks Daryn,Your loyal customer....Tina Rizzo

keith martin

Nov 24, 2014

Hi I bought my F150 supercab from londonderry Ford and met with. Lee Turner and I told him what I was insterested in and he pointed me in the direction with no pressure at all I would send anybody I know looking for any vehicle and tell them ask for Lee Turner he is the sale rep. you want to deal with because he know's his vehicle inside and out and show you he care when dealing with you and that what it all about no HASSLE Thanks Lee Your the best in my book.Thanks' Keith

louisecreamer

Nov 23, 2014

My husband and I have shopped around for a new truck for a while. We've visited and spoken with various dealerships. Buying a vehicle can be extremely painful... what you see online isn't what ends up as being factual once you see the vehicle in person. And, you often find salespeople to be quick and only interested in selling you whatever they can get their hands on. All of this couldn't be further from the truth in dealing with Ford of Londonderry. Our salesperson, Raul Pereira was truly THE best. He is professional, knowledgeable, pleasant to deal with and focused on what OUR needs were. We could tell immediately he was an honest person that cared about his customers and he went above and beyond our expectations. The sales manager, Dave Ferrand equally exceeded our expectations. He and Raul were a great team and went out of their way to make sure we were comfortable, not rushed and happy with the vehicle and service. Even after our purchase, Raul called to share thoughts he had about a truck cover we were considering. He wanted to make sure we had all the facts before making a decision. This level of care and service isn't often seen in this industry, and I commend him for his level of professionalism and for the leadership Dave has developed with his team. I would never shop anywhere else. P.S. Don't be fooled by the appearance of Dave's hard outer shell. He's kind of like an egg. Hard on the outside, very soft on the inside :)

maintananceman

Nov 14, 2014

Please read my review on yelp. It explains my whole ordeal with the service department manager. Tried to rip me off and also Ford Motor Co. Had I continued with the repair at FOL it would have cost over $600 for the same repair I had done at a dealership with in 15 miles of them.

Gailanddavidlee

Nov 13, 2014

My first experience with Londonderry Ford was very pleasant- no pressure, no hassle, just good, honest service all around. I left feeling confident that I bought a good vehicle at a fair price. My salesman Art was very knowledgeable about the product and never once tried to push us push us into buying. The financing was also quick and easy with an excellent interest rate to boot.

edcrisafi

Nov 12, 2014

I had been looking for a Ford Edge Sport for about 3 weeks, and had been to about 8 Ford dealerships. I was in new Hampshire and stopped at Londonderry Ford because they had a couple of Edge's n stock and wanted to check out the colors. I was met by salesman Art Bauer, who showed me the cars and all the information I needed with no pressure. I never thought a small Ford dealership would be able to come close to the price I was looking to pay for the new Edge and also give me a fair trade in for my 2011 Explorer. I was wrong! Within 90 minutes of arriving at the dealership I had a deal that my wife and I could live with and had a great experience. Just goes to show that the best deal might be a place you don't expect. Thanks to Art for making the this an easy decision. The whole dealership had great people working there.

anne.c.reeves

Nov 12, 2014

I saw on the internet the car I wanted right down to color and options. I set an appointment to test drive the car. When my wife and I arrived at the dealer we were met at the door by Bob Morissette our sales associate. Bob showed us the car, went over it's features and then we went out on a test drive. After the test drive we sat down and went over the car and our impressions. We discussed price and finalized the deal. Through the whole process we felt no pressure was placed on us to purchase. The whole process and the people with whom we dealt with left us with the knowledge and comfort that we were making the right decision to purchase the vehicle.

Jess979

Nov 8, 2014

This was the best experience I have ever had. I loved the no pressure buying Raul worked within my budget and I ended up upgrading to a better vehicle. Go see Raul !!! He made me feel very comfortable through out the whole buying experience. You felt like you were in control the whole time and not being pressured to buy. Raul worked his but off getting the numbers we wanted to be within. Thanks Raul.

Frank025

Nov 7, 2014

Went into Ford of Londonderry just to look and see what sparked my interest. Several days later, I ended up driving away with a 2014 Ford Fusion Hybrid. What happened? Their hospitality won me over. Yes, I liked the Fusion, and its 42 MPG avg, over the Nissan Altima I've been eyeing for several weeks. But what won me over was the shopping experience. Bruce connected with me and made me feel comfortable and relaxed. He was very informative, answered all my questions and ultimately addressed all my concerns. They did not just sell me a car, they gave me their assurance that they were there for me in case anything came up with the vehicle in the future. He proudly showed me their service dept and how they treat their new customers into the Ford family. I look forward to servicing my vehicle there for routine maintenance. I highly recommend Ford of Londonderry to anyone not only looking for a good deal, but to be taken care of.

caraellenm

Nov 5, 2014

Excellent experience with Geoff Bates! He is very nice and funny and made the car buying process quite simple and relaxing. He doesn't try to push anything on you and lets the deal take it course which always works out better that way. All of the staff at this dealership were friendly and polite. Highly recommend!!!

Julie83

Oct 11, 2014

Overall a great experience. Only complaint was that after we took the vehicle, we discovered one key wouldn't work, and it had a leaky tire. They fixed both issues free of charge, but had to go back twice and wait over an hour. Would have thought these would have been caught pre-sale

Bobilly

Oct 8, 2014

I went to FoL to trade in my 2007 Ford Edge for something newer. Raul was the salesperson I dealt with. I found him to be very helpful and knowledgeable about the Ford products. I bought a certified preowned 2012 Edge that I am very happy with - both the deal and the car. Raul was thorough in going over all the features in the car, especially the adaptive cruise control which I have had no experience with. We even took a 2nd test ride so he could demonstrate this feature. All in all I am very satisfied with the whole experience and would recommend this dealership to anyone.

Frank_W

Sep 30, 2014

I came in to see what my 2012 Escape XLT was worth this weekend. Bob Morissette who had sold it to me was very attentive to making this experience very positive. He listened to me and came up with multiple choices for me. He presented a good offer which I accepted. Tonight I have my new vehicle in my driveway. The paper work was seamless and everything was ready when I arrived.

kamcl

Sep 30, 2014

This is my second purchase at Ford of Londonderry, and once again I was extremely pleased with the experience. Bob and this dealership are terrific!

sherb86

Sep 27, 2014

I went into Ford of Londonderry to purchase a new vehicle as well as trade in my used vehicle. I was approved for a brand new Ford Focus to my surprise. Unfortunately, I was unable to pay the up front fees to get the car. I told Kevin about this and he worked with the finance manager to help me out. That day I received a phone call from Kevin asking me when I wanted to pick up my new car! I was beyond excited and so thankful for all the work he did in helping me get my new car. I would definitely recommend this dealer as well as Kevin to anyone who is looking for a new car. Thank you Ford of Londonderry!

drbrough1

Sep 19, 2014

Bob was great to work with..this is the second car we bought from him. Very easy to work with.i would highly recommend him.

smilingdriver

Sep 18, 2014

I haven't bought a car in 11 years and was dreading it. My last two cars were Saturns (the price was the price - no negotiating). A friend recommend Bob Morissette and he made the experience a very pleasant one. I had no idea what I wanted but within an hour, we found my new car -- Fusion. There was a discrepancy with the price and he corrected it - no problem. Bought the car on a Thursday and pick it up the next day. Bob explained the features and has even called to make sure I have no questions/issues. I would highly recommended Ford of Londonderry - especially Bob.

deanna6965

Sep 17, 2014

I just leased an Explorer from Ford of Londonderry, and I am extremely happy with my experience. Everyone was great from beginning to end. I have to say it was the easiest and most pleasant car buying experience I've ever had. The second I was introduced to Raul Pereira, he told me he was going to make me happy, and he easily fulfilled his promise.He was very knowledgeable about the features of the vehicle and was able to answer every question I had. Not at all pushy, laid back, he knows what he's doing. Roger and Chuck did a great job helping me get the deal I wanted quickly and painlessly - there was absolutely no stress during the entire transaction. I would recommend Ford of Londonderry to anyone in the market for a vehicle.

jkileen

Sep 1, 2014

I recently purchased a new 2013 Ford Edge. Needless to say, buying a new automobile is an ardgoues task. However, Bob Morissette was an excellent sales associate who made the buying experience easy and enjoyable. All It took me was two trips to the dealership before i was able to make the right purchase. If you are in the area and are looking at Ford models, get in touch with Bob; he knows his stuff and will be extremely helpful. -Jon

barsweeze

Aug 25, 2014

I dealt with Kevin Lavoie over a period of months while I was trying to make my old car last as long as possible. Kevin was always patient never pushing me to make a decision and answering my questions. Make sure you go see Kevin!

PJSJF

Aug 13, 2014

Raul met us at the door with a handshake and a smile. We were able to quickly narrow down available inventory choices based on my wish list and we were off on our test drive in no time. Raul requested that I do him a favor and switch seats so that I personally test drove the truck, as well as my husband. Although my husband handled much of the negotiating, Raul respected that I would be the primary driver and not only involved me in the test drive, but made sure I was the 'owner' of the entire transaction. Raul then worked diligently with Dave to put together a sweet deal and offered us great money on our trade. All the little details were covered to assure we would be completely satisfied. We will certainly recommend Raul and Ford of Londonderry to our friends and family!

Sueve

Aug 7, 2014

Needed to drive off with a new car that day. Kevin arranged everything so I could purchase and drive off with a new car within an hour! Thanks Kevin! Sue and Sean

robstamand

Jul 28, 2014

My husband and I purchased a new ford C-Max hybrid. Bob Morrisette was GREAT. Bob was very knowledgeable and extremely helpful. He definitely advocates for the customer. Bob taught us everything we needed to know about our new car. Drove the car off the lot feeling greatly satisfied! We would strongly recommend Bob Morrisette to anyone looking to purchase a new car! Thank you Bob

christarmey

Jul 26, 2014

Having worked with Bob Morissette in the past, I was ready to trade in my SUV so I called him ahead of time to give him an idea of what I was looking for. He had the perfect vehicle waiting for me, gave me a fair value on my trade and kept my payments where I wanted them. He was very professional and helpful in making it a smooth, quick and friendly transaction. Great dealership, wonderful customer service.

artkraus

Jul 17, 2014

My wife and I were looking to buy a new car later this year. So we stopped by Londonderry Ford, just to look to see the new Fords and we met our sale person Bob Morissette. I am 63 and have purchased many new vehicles for both personal and business. The experience was unbelievable great! Bob was so friendly, professional and we felt no pressure to purchase a new car. Bob gave us a great offer. However, we told him we had to think about it. When we got home, we hunted on-line, made several inquiries to see if we could get additional prices from other Ford dealers to compare to the offer made by Bob. It only took about an hour when I picked up the phone, called Bob and bought the Fusion. When we picked the car up, we were very impressed by everyone that assisted us by the sales team. We took a tour of the facility and met the service manager and some of his staff. We got a GREAT deal, I strongly recommend if you are looking for a new car, see Bob. You will be a very happy person! I am surely glad we stopped by Londonderry for a look.

BarbsEscape

Jul 16, 2014

I was about to turn in my leased Fusion. I was thinking about whether to lease again or buy outright. Bob was extremely helpful in outlining the options of each scenario. I test drove the Fusion and the Escape and after much thought decided to buy the Escape. The entire staff was very helpful and accommodating. Paperwork went smoothly and within in one day I was driving my new car. Bob was most generous with his time in explaining all the features in this car. Thanks to all at the dealership.

Erbonium

Jul 15, 2014

I decided to buy from this dealership because of the fantastic no pressure attitude and attention I received. I was very happy with the whole experience.

sandra64

Jul 8, 2014

I purchased a Ford Edge from Londonderry Ford. Geoff Bates was the salesperson. Geoff was a great person to work with. He was very honest and took the time to explain everything about the car. He made the whole experience of purchasing a new vehicle very easy and enjoyable! I will definitely purchase another vehicle from Londonderry Ford!

LeandraB

Jun 30, 2014

This was my first car buying experience and it was wonderful. I came here because of the reviews and because they had just what I was looking for. All of the staff were helpful and friendly but Geoff Bates was the best. I was very nervous going in to buy a car but was quickly relaxed by the great environment.The 2014 Ford fiesta I bought was perfect and the price was fair. I didn't have to do any talking down or price negotiating. Glad I got the car because winter is coming.

Maurene

Jun 28, 2014

My experience with this dealership was stellar. We were greeted warmly and directed right to Bob who had previously talked with us over the phone. We were provided much time to test drive the specific vehicle we were interested in. Bob was extremely knowledgeable describing the specifications and many of the features. When [of course] we were thrilled with the product and decided to buy, Bob worked with us to limit the number of trips to the dealership given our travel distance. They handled ALL the paperwork. This was the easiest BIG purchase I have ever made. Seamless. Accurate. Done. Thank you Bob!

johnfs27

Jun 27, 2014

Bob was a great and very knowledgeable salesperson. Took the time to explain all of the features on our new vehicle. The dealership was one of the most customer service oriented dealerships I have ever visited. Everyone at this dealership was extremely helpful, friendly and professional. Would definitely recommend.

Monty3

Jun 25, 2014

I want to start off by saying i dont trust dealerships and hate the haggle game with salesmen.I wanted a new truck with no money down and no trade in.I met with Bob Morissette and i was impessed right off the bat.Absolutly no fast talking runaround and no pressure.He introduced me to the sales manager Roger and within 15 minutes they made it work for me.A great price and monthly payments that worked for me.My best experience with a dealership by far.

Tzurowski

Jun 20, 2014

My experience with ford of londonderry was great! Bob Morrisette found me exactly what I was looking for. It was a no pressure, no hassle, buying experience, something I'm not used to in a dealership. Bob and the sales Manager gave me top dollar for my trade and a great price on the new vehicle I was looking for. When I took delivery, I was introduced to the service department and given a full rundown on all the features of my new vehicle. Hats off to Bob and the entire Ford of Londonderry team. 5 stars!!!!!

BDMahan

Jun 17, 2014

From beginning to drive away we had a great car buying experience with Bob at Londonderry Ford. We were treated well; our time was respected and we left with a very nice new car. Bob helped sync my cell phone and demonstrated how to use all the features of our car.

millsj21

Jun 7, 2014

When buying my new F-150 I was really impressed with Ford of Londonderry. They are are first-class dealership who made my car buying experience a great one. They gave me a great price and more than I expected on my trade in. Highly recommend.

thatfield2

Jun 6, 2014

I was searching for a dealership that would service my car and know that I would be taken care of. Being a female and walking into a dealership is a tough thing to do. I have been to a few places that have attempted to take advantage of me. Not Ford of Londonderry. I needed a simple Oil Change and the tires rotated. They explained everything they were doing to my car in detail and made sure I felt comfortable and was informed with what they were doing. I highly recommend Ford of Londonderry and their Service Department. You will not find a more professional and courteous staff anywhere else. They even have a Female tech. How cool is that!! Thank you!!!

cchap16

Jun 6, 2014

The team at Ford of Londonderry was extremely helpful in my car search. The sales staff was not only experts with regard to the benefits and features of each vehicle I looked at, but offered a welcoming and fluid sales process. If you're in the market for a new vehicle I would recommend that your first stop be at Ford of Londonderry!

kcrdo

Jun 5, 2014

Im a big American car fan and just bought my 27th car!!! Third Ford but first new one. I shopped around for a Ford FOCUS ST with the options I wanted and found a couple at Ford of Londonderry. I dealt with Raul a few times and alway was greeted with a friendly smile and never was pressured. He gives honest feedback and works a good deal. I bought the car from him with my three children. Always accommodating with my three young kids and even went through the trouble of getting a bottle of touch up paint and dropped the car off at my work place. Awesome experience. The best actually of all 27 car transactions!! Chuck in finance was laid back as well. I would recommend this dealer to anyone.

MichaelSS

Jun 5, 2014

STEER CLEAR. My 2 year lease ends next month. I'll miss the car but not the dealer. I've never had poorer customer service (even from non car dealers) than these chumps. In the last 2 years I've click on their website for email and NEVER got a response. I complained to Ford itself and they apologized and said they'd ensure the dealer would get things straight. Never gotten straight.So, I call instead. Woman asks what my question is...I explain in detail...she transfers me to the wrong department where an aggravated employee sends me to Service. Of course Service didn't know who I was or what my issue was. 3 months ago they called me saying, "We have someone wanting your 2012 Focus!! Come by and we'll take it off your hands!!" I asked, "What if I don't want another car from you?" "Oh, never mind then." SCAM!!!!!Ford Credit told me to call my dealer to set up the post-lease wear and tear inspection. I called Ford of Londonderry and they told me, "We won't do that."I asked Ford Credit if I can turn my car into another dealer at the end of the lease. The woman on the phone said, "I would! No reason for you to go to a dealer with such horrible service." She then found me the next closest dealer.I made a formal complaint to Ford in both a call, email, and a hand written letter.WORSE people I've EVER dealt with!!!Feel free to send me a message on Yelp with any questions because I don't want to see anyone ever enter their doors again.

landjreed922

Jun 1, 2014

Very helpful and friendly with no high pressure selling made this transaction enjoyable. Raul Pereira, our salesman, was very friendly and knowledgeable about the car. He went out of his way to make sure we were happy with the deal and our needs were taken care of. Excellent customer service and highly recommended!

turbo2go

May 27, 2014

Horrible, awful, worst place to buy a vehicle. Sales person Raul was very rude right away, treating us as if we weren't even able to buy a vehicle. Basically telling us we couldn't afford what we were looking at without even running our credit first. Once we went through the process and purchased a pretty expensive vehicle (which we weren't able to take home that day) when we went to pick it up it wasn't even ready and we were in formed that there was a problem with a check engine light. Raul continued to be smug and treat us without respect. I will never return to this dealership ever again. For people who work on commission you would think they would think of pleasing the customer..... wrong!!!!

Jake

May 6, 2014

Brand new F150 shakes at 60-75 mph. Brought the truck in to have tires looked at. Service "roadforce balanced" tires. Now shakes at lower speed and above 75. They would not exchange the tires for me, they just want to put "in stock" tires, that probably have the same problem on the truck. For spending 40K on a brand new truck, I would think that they would want the customer to be happy with their purchase. Once you sign those papers, you are on your own. Don't buy a new truck with Pirelli's, search the web.

jgilsenan

Mar 31, 2014

I had an excellent car buying experience with Raul Pereira at Londonderry Ford this week. He took all the stress and anxiety out of the purchasing process and made it a pleasure to buy a car! He re-arranged his schedule to meet my needs, and took extra steps to find the exact car that I was looking for. I would highly recommend Raul to anyone in the area looking for a professional and friendly approach for their next car purchase.

Tayvia

Mar 28, 2014

To everyone this is the dealership to buy your car and always ask for Bruce. He is professional knowledgeable and the best. Ask for Bruce.

Tayvia

Mar 27, 2014

This was an awesome experience for me. This is my first purchase and I will let everyone know that it was a smoothest experience i have gone through. Bruce was right by my side until i received my keys. He is polite, charming, respectful....Bruce is just awesome. My purchase was a Ford Focus 2014 and it was the best purchase i could have made. The entire team at Ford Londonderry is awesome.

Lindamj2

Mar 22, 2014

I needed to purchase a car quickly. After my sister had a great experience with Bruce, I decided to give them a try. Bruce stayed late to wait for me on a Wednesday night. I told him my budgeted monthly payment and he was able to show me the vehicles that would fit my financial guidelines. There was no pressure or up sell. Bruce was informed about the vehicles, the different options. He took time to get an idea of my lifestyle to be sure the vehicle was a good fit. After my selection, Bruce and Roger worked together on the financing to get my monthly payment right where I needed it to be. Chuck continued to work on my financing on Thursday. By Thursday afternoon my financing was set and I could pick up on Friday. My overall experience was great. I thought being in a pinch would make buying a car difficult but Bruce, Roger and Chuck made it a pleasurable experience. Linda

Ritebehindu

Mar 11, 2014

This has been my worst buying experience ever and I have bought around 10 cars from different dealerships. I set up an appointment to test drive a car and from the time I got there, I felt like an inconvenience to my salesman. He rushed thru my test drive and then had to do a delivery for another customer and left me to deal with the sales manager. After waiting and waiting we finally made a deal but had to wait for financing to go thru. Well after two days, I hadn't heard anything from my salesman or Chuck and I was supposed to take delivery that afternoon. It wasn't til i called and said I would give them a bad review then Chuck finally called me and said we were approved. So I basically had an hour to get my trade ready and rush down to the dealership. During signing papers, Chuck never mentioned an extended warranty and seemed to just rush thru everything. After everything was all done, we took delivery of our car. Well, the extra set of winter floor mats were missing from the car. Also, the car only had 1/4 tank of gas in it. Everytime I have bought a car it came with a full tank of gas. Londonderry Ford charges a $399 paperwork and delivery fee, they should at least fill the gas tank. So I had to go fill my new car with gas immediately after taking delivery. I have never had such poor quality of service from a dealership. I felt more like a burden then a valued customer. I will NEVER shop at Londonderry Ford again and make sure I let as many people know about my bad experience.

brattydwire

Feb 12, 2014

Very disappointed. It's been two days now and I still don't even know if I am approved for a vehicle. Awful experience. Every time I call I get the run around. Will never go again. Stick with autofair.

aauker66

Feb 12, 2014

I recently purchased a 2013 Ford Limited F-150 truck. This truck is the third vehicle my husband and I have purchased from Ford of Londonderry and we always receive the best customer service possible. Our sales associate, Lee Turner, is always patient, informative and willing to work us through the sometimes tough challenge of finding the right new vehicle. We will continue to be dedicated customers of Lee Turner's, as well as Ford of Londonderry and would recommend this dealership to any person considering a new vehicle purchase!

jahilker

Jan 17, 2014

The service I received from Ford of Londonderry was outstanding. Jeff Bates went the extra mile to find me the correct vehicle to fit my needs. Both the size and pricing. I am very happy with me 2013 Ford Edge. I see Jeff as being a very patient and understanding individual who really cares about his customers. I will always refer other people to this dealership.

Bethanie Scanlan

Jan 14, 2014

The staff was extremely friendly, knowledgeable, and helpful. They worked with us to meet our needs. This was a fun transaction versus a stressful one. Each person that we worked with us was highly skilled in their job. This was the best experience that I have had [I have leased 3 other explores in the last 9 years]. I will definitely recommend this dealership to my friends and family.

Nbwilli

Jan 10, 2014

I'm 60 years old and my experience with Bruce told me "Yes, you can buy a car without being stressed". Bruce was friendly, knowledgeand NOT pushy!! He seemed as excited as me about buying the Focus. It was such a painless and seamless process and I thank Bruce for making it so. I would recommend Bruce and Londonderry Ford to anyone without hesitation!!!

debdamico

Dec 31, 2013

Kevin was awesome, very knowledgeable. All the staff was courteous & friendly. Would definitely recommend to friends. I love the car I bought. I will definitely come back to purchase another car in the future!

Cme1421

Dec 30, 2013

From the moment we walked onto the lot we were treated like royalty. We had submitted an internet inquiry and when we arrived a few days later Kevin had the keys in his hand and came right over to us and showed us the vehicle that we were looking at. There were no games played. Kevin was curtoues and we couldn't have asked for a better salesman or experience. My husband and I purchase new vehicles every couple of years and this was by far one of the best sales we have experienced. We are highly going to recommend all of our friends and family to this dealership when they are in the market for a new vehicle.

suepetrin

Dec 27, 2013

Kevin was truly awesome. Worked hard to get me the vehicle and price i required. I recommend and would go to Kevin and Ford of Londonderry again,.Kevin wrnt into detail aboit my new escape and really explained and answered my questions.Thanks Kevin, looking forward to my new escape, thanks for making my experience positive. Sue

usfbullsgrad2008

Dec 26, 2013

My wife and I were shopping for a new car. We had researched other dealers and prices in the area. Kevin Lavoie and the team at Ford of Londonderry were so awesome that we didn't even have to shop at the other dealers. Kevin was very knowledgeable about all the features of the Ford Escapes we looked at, and explained everything. He was helpful through the entire sales process, even helping me receive a rebate as a recent college grad. My wife's cousin who is also in the auto business, was able to confirm the price offered was a great deal, as well. We left happy, and would recommend shopping at Ford of Londonderry 1st.

Ed14forest

Dec 26, 2013

We had been to many dealerships while trying to find the perfect car. Finally after almost giving up, we ran into Kevin at Ford Of Londonderry! So glad we did and everything else after that was never any easier! Recommend Kevin to anyone looking for an easy no pressure experience!

Lisa Crowley

Dec 25, 2013

Kevin Lavoie was an absolute pleasure to work with. He was very knowledgeable and very helpful to me as I made my decision on a car. He has a pleasant personality and did not pressure me in any way. His service was so great that my husband returned shortly after and bought a truck from him. I would gladly recommend Kevin to all!!!

Shepp67

Dec 24, 2013

Kevin Lavoie was great, knowledgable and worked with us to ensure a smooth and hase free sale of a 2013 Ford Fusion. Merry Christmas and happy new year!

Kayleigh_hayes

Dec 21, 2013

Kevin was an absolute joy and pleasure to deal with. He was polite, patient and knowledgable. I would absolutely visit Kevin again and recommend him highly! I got everything I wanted and more from my visit at ford Londonderry!

dct389

Dec 17, 2013

Kevin and the whole sales staff have taken the fear of buying a new car. He was very informative on the truck I was looking at. The price I was given for my trade in was more than fair. And Chuck did a very good job of finding me a great rate on my financing. After buying 2 brand new cars from Kevin and company this year, I will be absolutly be back for my next vehicles, just not any time soon.

bravo182

Dec 17, 2013

My wife and I recently purchased a 2014 Ford Explorer XLT from Ford of Londonderry. We found the service we received from the Sales Department to be excellent. The salesman we dealt with, Tom Doyle, was courteous and helpful; taking all the time we needed to find the model and style to best suit our needs and price range. Tom answered all of our questions which allowed us to feel very comfortable with the selection we made. Tom's sales manager, worked with us to get the best deal possible; especially helping us to get the maximum value for our tradein. When it came time to pick up our new Explorer, Tom spent nearly an hour helping us te become familiar with all the features of the vehicle; particularly the electronics. He even sync'ed our blue tooth phones with the car. My wife and I want to thank Tom and all the sales staff at Ford of Londonderry for making this purchase a very pleasant one.

julier630

Dec 16, 2013

After purchasing a brand new Ford F-150 my husband was in an accident and totaled it. We had to now find a new one and it was a very stressful time. We went to Ford of Londonderry for our second purchase when the first dealer wasnt helpful. This was the best decision we made. Tom Doyle and the dealership were beyond helpful. They worked with us thru email and on the phone and when we got to the dealer the truck was exactly what they had promised. Purchasing it was very easy because of all the work they did up front. Tom then sat with my husband for an hour and went over the truck and how to use all the features. something the first dealer did not do. We learned a lot. I would highly recommend going to this dealership and asking for Tom. The Finance manager also came in on his day off to purchase this vehicle on the day that worked best for us. We traveled over an hour from Massachusetts to buy this truck and we would do it again in a heart beat.

mrpcon

Dec 12, 2013

We are very busy with our business & have little time to look for company/personal vehicles or spend time at a dealership. When searching for a new/used vehicle for our business &/or personal we check all ford dealers online first then when we locate a vehicle that appears to be what we need our next step is to call that dealership & find a salesperson whom is dependable & honest, Kevin J. LaVoie is the one who answered that call. Each time we have purchased a vehicle from you he has gone out of his way to help us! He did not tell us one thing on the phone to try & get us there & then when we arrived tell us another or try to sell us something we did not want! He listen to exactly what we wanted & helped us locate the vehicle. He was very patient with us as we test drove several before making our decision. When he says he will call you back - he calls you back & in a timely fashion! He does not leave any questions we may have unanswered! This salesperson goes out of his way for his customers & treats them as he would his own family!Its been a pleasure getting to know him & a relief to know that he is doing the leg work for us so we can focus on our business & let him locate our future vehicles for us! Thank you Kevin!

ptrambley

Dec 8, 2013

From the moment I walked in the door the guys at Ford of LD took care of me. They were friendly, informative, and not overbearing at all while helping me decide which vehicle was right for me. I would definitely use Geoff Bates and Ford of LD again in the future.

JohnBJr

Dec 6, 2013

Geoff Bates was a very professional person to deal with, accommodating and patient throughout my car buying process. He explained different features without any rush; he is highly knowledgeable about new cars. Sales Manager Roger Tallini also assisted in the sale because initially Geoff was busy with a spot delivery customer. I am very pleased with Geoff and others at Ford of Londonderry and would recommend Geoff and the dealership to all my friends and relatives.

hollie123

Dec 4, 2013

It was really nice going in there everyone is more then haopy to help you, and to fit your needs. bruce was reallly awesome. id deffinitly recommend ford of londenderry!

svanwertbr

Nov 30, 2013

Tom Doyle really went above and beyond what I expected from a salesman. I will definitely look for Tom the next time need to buy a car!

Rdmcphail

Nov 28, 2013

My experience with Bruce Boutin and FOL was exactly what buying a vehicle should be. Bruce was friendly, knowledgeable, not pushy at all. I got exactly what I wanted when it was promised. The Finance Manager was equally friendly, helpful and knowledgeable. I would highly recommend anyone looking to buy a Ford come see Bruce at FOL. Best Regards Ron McPhail

kimberleyquirk

Nov 26, 2013

I had done my research and Ford of Londonderry was the only dealer in the area with the car I wanted. I called and was very pleased to meet Kevin, who had a good knowledge of the Ford C-Max Energi, its rebates and financing options. He was very professional, had all the paperwork ready to go for delivery of the car. He answered all my questions and took the time to demonstrate the features that were most important to me. He was also very knowledgable about the online resources which provide the next level of detail for car owners like me, trying to get the most efficiency and performance from my new car. Thanks, Kevin!

hp534u

Nov 18, 2013

I have brought all of my vehicles to Ford of Londonderry for repairs and routine maintenance. The quality of work, the reasonable prices and their honesty in diagnosing a problem and living up to the quoted price is exceptional ! The service manager Joe Snyder runs a very tight ship overseeing all that goes on making sure that all work is done properly, on time and at a fair price. I would highly recommend Ford of Londonderry to anyone for all their service needs.

ajpatti

Nov 13, 2013

I purchased two vehicles from Ford of Londonderry - a 2013 Ford Escape and a Ford F150 Limited.Tom Doyle, my salesman, was terrific. He was very friendly, personable and knowledgeable.I would recommend him and the dealership to anyone.Tony

matthewkbarry0808

Nov 12, 2013

I just purchased a F150 from this dealership and the salesman Daryn was terrific. Professional, Honest, No Pressure. Went over all of the options on the car with a fine tooth comb. I would definitely recommend.

Cwljdl

Nov 6, 2013

Bruce was great to work with especially given we were coming from out of state. He was friendly, prompt and professional. The process was smooth and thorough!Thank you Bruce and Ford of Londonderry!

hatraverse

Oct 31, 2013

Everyone I came in contact with concerning my purchase was pleasant,curtious,knowledgable. Lee Turner was the sales contact. He is first class, no pressure, no bullsauce. This is my second purchase and will not be my last. I highly reccomend Londonderry Ford and more specifically, Lee Turner.

gladfitz

Oct 31, 2013

Kevin was polite and courteous and extremely helpful finding me my new Escape! I will not hesitate to go back to Kevin and the dealership for any of my future business.

joev4

Oct 30, 2013

Kevin and the entire staff were very attentive, curtious and professional. Kevin was also extremely informative. Giving us plenty of options and not pressuring us to make an uninformed decision. I would feel confident in recomending this dealership to my family and friends.

nhmgman

Oct 29, 2013

Brought focus in at 31000 miles back on Jan 10,2013, with a thumping noise in the rear drivers side wheel. Was told in writing that I needed new tires, at the time I couldn't afford them so I drove till I had 55000 miles on the car then bought new ones last Sat. I though just tires so I drove on them. After getting new tires the thumping was still there, same noise. Called Londonderry Ford and they said it was covered on the drive train warranty and bring it in. After they checked it out they said it is a bad rear wheel bearing and will cost $449.00 to fix and not covered. So I though it should be covered the first time, same noise, now it has 55000 miles, out of warranty. They should of found the bearing the first time but blew me off, saying tires.These guys are ripping people off and service department not willing to work with you. Called another Ford dealer and they are repairing my car tomorrow under the drive train warranty, they are very help full, I will never go back to Londonderry Ford again and will also get the word out there. Very unhappy with the service they give.

MikeDziura

Oct 29, 2013

Tom was very well prepared and organized. Everything was put together and ready to go when I arrived. I was in and out. I told him what I was looking for in a vehicle and I'm very happy with the one he found for me. Tom is a very honest person and a great guy. Go see Tom.

AshwinMehta

Oct 29, 2013

Geoff Bates was a very professional person to deal with, accommodating and patient throughout our car buying process. He explained different features without any rush; he is highly knoweldgeable about new cars. We are very pleased with Geoff and others ar Londonderry Ford and would recommend Geoff and the dealership without any reservation.

Christengoodwin

Oct 28, 2013

Bruce was such a genuine and friendly guy.... Not too pushy either which I liked. He did a great job showing me all about what my vehicle had to offer! Thanks Bruce!!

pgeorge33

Oct 18, 2013

Dealing with Ford of Londonderry and Geoff Bates is what auto buying should be. He is knowledgeable, responsive and professional. I had bought cars from them several years earlier before moving more than an hour away. After a poor experience at a local dealer I decided to give Geoff a call. It was well worth the trip. He found the car I was looking for quickly and worked out a fair price. Ill be back again.

Phil0823

Oct 10, 2013

Bruce and everyone else that I dealt with during the sale were great. I would definitely return to Ford of Londonderry for my next Ford purchase

mmalagodi

Oct 10, 2013

This is the third truck I have purchesed from Ford of Londonderry. Geoff Bates was my sales rep the first time and my experience in working with him was exceptional so I asked for him personally for my next two purchaces. Both Geoff and Chuck in finance took care of all of my needs without a hitch. I have a family history of Ford trucks and I will be coming back to FoL for my next one too.

pcfortin

Oct 6, 2013

After visiting other Ford Dealers, I went to Ford in Londonderry. The sales person I worked with was Daryn. I knew I wanted an Explorer. He listened to what I wanted for extras and showed me a car they had in their lot. A new 2014. Daryn took his time explaining the details about purchasing the Explorer. He was very knowledgeable and had patience about explaining the features of the Explorer. My husband came later and he took the time to explain everything to him again. I am very pleased with all the people I worked with in this transaction, especially Daryn. You will be happy with Ford of Londonderry.

chrisnjack

Oct 3, 2013

After recently being in a very serious motor vehicle accident in which my Ford Freestyle was "totaled," I was in search of another similar, reliable vehicle. I remembered the very positive experience my husband and I had 5 years ago dealing with Al Finnegan and since I would be searching for and buying a vehicle on my own now, I needed to trust and rely on an honest salesman to help me through this process. The vehicle I purchased is a perfect fit for me and although it is almost 9 years old, the mileage is low and the car looks brand new, and rides beautifully. My funds were limited, but thanks to Al and his supervisor, I was able to afford the vehicle and I feel safe and comfortable and I am convinced I could not have made a better choice - in the dealership or in the type of car.Thank you,Chris Walker

bradpitbull

Oct 1, 2013

My Name Is Dewey Sylvester I Stoped In To Ford Of Londondery To Look At A Car They Had For Sale On The Lot I Met A Gentelman By Name Of Tom Doyle This Gentleman Was So Helpfull And Knolageable That I Will Now Be Useing Them As My Primemary Dealership... Although I Did Not Buy My Mustang There He Was Kind Enough To Show Me How The Options In My Car Worked.....Something That Autofair Ford Couldnt Be Bothered To Take The Time To Show Me Therfore I Will Not Use Autofair Ford Or Recomend Them To Any One Else........

lhathaway2013

Sep 30, 2013

Well, I have to tell you, from the minute we walked up to the door, the people were friendly, couteous, and we were matched up with the perfect salesman to handle our inquiries. We weren't expecting to buy a car at the first place we went, but everything was so easy - from the door being opened for us, to the models be described to us and shown. The salesman, Al, really listened to what we were looking for in a vehicle, and helped us find the perfect model. Since I put so many miles on a car in a week (350 just back and forth to work), MPG was important as well as comfort. He showed us the features of the Focus and had us sit in it to try it out for ourselves. I was fascinated by how futuristic it looked and all the stuff it could do. Well, it's all in the here and now! We felt no pressure to choose or buy, just got great help along the way. Al showed us the other models we were curious about (Fusion, Escape) but we ruled them out. As great as they are, they just weren't the right match for us. We needed the higher MPG The test drive was great. It is so amazing that, about 72 hours later, we were driving off with the car, considering it was a holiday weekend and all, and we worked Tuesday. When the finance guy was ready (I think his name was Chuck), he walked us through the various options and double checked all the info. He said he'd get back to us on Monday (This was Saturday, 8/31). We were congratulated by salesmen and felt like this was really going to happen. I was nervous because my credit rating is low, but my husband co-signed and has a great reputation with Ford Credit. When the finance guy called, Monday, and told me I was all set, I practically jumped up and down when I got off the phone and told Frank. It was like we were all in this together and Ford was rooting for us along the way. I never dreamed that, with my credit issues, I'd ever get a brand new car at this time, but I'm so thrilled. Couldn't have asked for a better experience, and never such a great car buying experience. I probably sound rather overexuberant, but I'm still in awe that I'm driving such a great car. Definitely a lot more easy to handle than the vans I used to drive and much better than the Chevy Cobalt I traded in for the focus. I grew up in a Ford family, as I may have said before, in my earlier survery, and I'm glad to be back! Take care,Lynn

CarolJMack

Sep 25, 2013

Al was extremely knowledgeable and helpful, handling all questions. Chuck Cote was professional and assisted us expertly. The owner took time to meet us. Outstanding!

Codsmack77

Sep 24, 2013

Good overall service. Professional and courteous staff. Sales agent spent generous amount of time answering questions, getting sync set up to phone and going over the vehicle features. Would buy here again and recommend to others.

waterfall7

Sep 19, 2013

Ford of Londonderry was a welcome surprise. No pressure, no selling extra paint sealer or any if the typical stuff dealerships pressure you to buy. Daryl started the buying experience by greeting us at the door. He asked questions to determine our needs. He provided a very thorough overview of the 2014 Ford Escape, showing many features that were not mentioned by online reviews. We had viewed other competing SUVs and found the Escape to be a better value, especially after Daryn showed all the features. Daryl knows his success is based on repeat customers and happy referrals. The negotiations were simple, straight forward. When we picked up the new Escape, Daryn reviewed each feature and took the time to review all of the features. This was by far the most pleasant and painless car buying experience, I will be recommending Ford of Londonderry and Daryn.

leahstamp

Sep 17, 2013

We drove from RI to pick up our new car and were pleasantly surprised at how friendly and knowledgeable the staff at Ford of Londonderry was. Tom was great to work with. Tom went through all of the technology in the car and made sure we understood how everything worked before we left. In addition to that he invited us to give him a call at any time should we have any further questions. We would definitely recommend this dealership.

DavidBarry

Sep 16, 2013

Al was great. Very informative on what I was looking for. Explained my problem and he provided the perfect solution. I plan to come here first for all my future purchases! Registration and financing were also easy tasks.

Whitetrain104

Sep 6, 2013

Always friendly and very helpful! I've now purchased 3 vehicles at Londonderry Ford and I will continue to give them my business. They make the car buying process easy and painless!

AmandaSalois1

Sep 3, 2013

Was a pleasure working with Daryn. He was very helpful and did the best he could to make sure I was happy and comfortable. Very professional and thorough with the knowledge of the Ford Escape I leased. I highly recommend going to this dealership as the total experience was a joy.

landry224466

Sep 2, 2013

This is our 4th purchase at Ford of Londonderry and we have always been treated fairly and extremenly professionally. When we picked up this last vehicle there were some unexpected issues with the vehicle. Both Tom and Roger gave us their word that they will take care of everything and they did. They not only took care of everything they went above and beyond to make sure that we were happy and satisfied with our vehicle. This is the type of service that keeps us coming back to Ford of Londonderry. Even when things are out of their control they will ensure that their customers are happy. Great job Tom and Roger (and the entire team) we will be back for a 5th vehicle!!!! Thank you for everything.

sarahpruett1967

Aug 30, 2013

Kevin was awesome. He managed to handle my insane mother and safely focused father all while making sure that I still got the SUV that I had my heart set on. He was very friendly and completely genuine with his helping and walking me through the paperwork, considering it was my first purchase of a SUV on my own. I highly recommend him, and will hopefully be buying from him again in the future :)

JodyBaudanza

Aug 29, 2013

First off I would like to say DO NOT EVER GO TO AUTOFAIR FORD!!! They did nothing to help me out at all and were VERY RUDE!!FORD OF LONDONDERRY is by far the best car dealership I have ever visited. No PRESSURE sales! Mr. Tom Doyle and his Manager Roger walked me thru everything and did their best to get me what I wanted. I ended up with way more than expected. Looked at a USED F150 Lariat, ended up with a BRAND NEW F150 Lariat with ALL the bells and whistles within my price range!!

hlewis009

Aug 29, 2013

Kevin offered excellent customer service along with great hard work to get me my pricing that I was looking for. From the start of my car shopping at Ford of Londonderry Kevin was always very friendless and helped me get through the tasks of how stressful car shopping can be. After going through the excellent service Kevin gave me, I would definitely recommend Ford of Londonderry for anyone interested in purchasing a Ford vehicle.

rhonawatson

Aug 29, 2013

This dealership is amazing. I visited the South Willow branch in Manchester before going here and didnt like the service. Finally bought my new car here and the service is amazing. Told some friends to go here if they are thinking of a ford. Very informative and customer service orientated. Will have all my servicing done there now.

ride1028

Aug 27, 2013

Exceptionally friendly staff all around. Made us feel VERY welcomed! The knowledge of our sales rep was excellent.Kevin LaVoie is very professional. He answered all of our questions and met all of our needs.

bebonh

Aug 27, 2013

Kevin was excellent, he answered all my questions and I had many. He was very professional and answered the phone every time I called or called me back if he was out of the office. I'll be back.

Manticore

Aug 22, 2013

I've been wanting a hybrid for quite a while. Toyota was not even a consideration and Honda Hybrids are rather small so they were not comfortable for a big guy like me. The wife and I went out in April to check out the C-Max and pulled into Ford of Londonderry. Whilst looking at a C-Max on the lot, we were approached by Kevin Lavoie who asked if we had any questions. I told him I wanted to see if I would fit into the C-Max so he went off to get some keys. I was amazed at the room in the C-Max, very comfortable. Easy to get into and out of the vehicle. It had as much room in the drivers seat as the Saturn Vue I was driving. I told kevin we were only looking and he was cool with that, On our way out he ran in and got us a couple of booklets outlining the features of the car.This was on a Saturday afternoon and the wife and I went home to discuss the possibility of a purchase. Everything work out and we decided to buy the C-Max. We showed up back at the dealer the next day and Kevin worked out the details. It was one of the most pleasant car purchase experiences I have ever had in over 40 years of buying vehicles. Everyone at the dealership was very friendly and I will be going to Ford of Londonderry for any future automotive needs. All in all a great dealership, a great salesperson and a great team at Ford of Londonderry.

JForster615

Aug 21, 2013

We visited Londonderry Ford with the intention of just looking at a Ford Focus ST and comparing Londonderry Ford with another dealership, however, as it turned out, Tom Doyle took the time to answer all of our many questions and we found him to be extremely knowledgable on all of the technology in the car. We went out for a test drive and never felt pressured to prchase a car. As a result, we never made it to the other dealership and we purchase our Ford Focus ST that evening and we have already recommended Londonderry Ford and Tom Doyle to friends and co-workers.

marav523

Aug 19, 2013

We went to Ford of Londonderry with the expectation of purchasing a used vehicle. When we approached the dealership we were greeted by Kevin! He was friendly and welcoming. We were upfront and honest with the fact that my credit was not the greatest and we were not sure that I would even be financed for a vehicle. He asked us appropriate questions and worked with Chuck in finance. We were able to get a loan and were able to get a brand new car!!! Kevin was extremely courteous, friendly, warm, and made the car buying experience excellent!! Chuck in finance was also amazing. He was friendly and worked hard to make things work for us! We would recommend Ford of Londonderry specifically Kevin to everyone we know!

baddog59

Aug 19, 2013

I bought 4 Ford since 2000. 3 were from Gladstone Ford in Londonderry NH and Salem Ford in NH. Gladstone becameLondonderry Ford. I decided to go back and I wasn't disappointed. Kevin was professional and attentive to my questions.The dealer ship on the whole was just as professional and attentive. I will continue to do business in the future with thisdealership.

savyguy

Aug 18, 2013

Upon entering their showroom, I was very warmly greeted by Lee Turner. I mentioned to Lee that I was scheduled to see their Internet guy Chris Hagan, then Lee intro'd me to a guy at the rear counter, who's name I forget now. This other guy told me that Chris was off that day, so he guided me back to Lee.I'll be brief. Both Lee & the other gent both made me feel very welcome with NO pressure, and though I didn't buy a vehicle there, they made me feel very welcomed and comfortable, which is hard to encounter in a car dealership. They both assessed my trade in and both agreed it is a clean car, which I already know, and with low odometer reading for a 2006 model year car. If & when I decide to buy a Ford, I will come back to Ford of Londonderry.

kcbjtc

Aug 15, 2013

we have been so satisfied with the service we have received from Tom Doyle alone , that we still come away saying we can't believe the assistance that's given the customer is unsurpassed. we have purchased 3 vehichles to date and will look forward to doing more business with Tom Doyle. His interaction with customers is amazing,his knowledge is endless , he's extremely friendly and has made himself available if you need anything. Youhave one terrific employee. When all is said and done you have a grate group of people at Ford of Londonderry.

bkadlec

Aug 12, 2013

Kevin went above and beyond to get us into our new Ford Focus. He even worked with us on his day off. We explained our situation and he did not make us feel uncomfortable. He work closely with Chuck to ensure that they could complete the sale. Chuck worked really hard to get us the financing with Ford. Kevin blew us away with his knowledge of our car. He explained everything thoroughly and we left the dealership extremely happy. I could never thank Kevin and Chuck enough for going the extra mile for us. We hope to use Ford of Londonderry, along with Kevin and Chuck for our future car purchases.

bemmons

Aug 8, 2013

Kevin was open, low-key and flexible. He seemed sincerely interested in finding a car that worked for us. He made the experience easy and transparent.

Joan1942

Aug 8, 2013

I've dealt with Ford of Londonderry since 2006 and I have never been disappointed.Kevin Lavoie was a wonderful sales representative and went far beyond what I would have expected.Should I ever need another car, I would definitely ask for Kevin. He is also a very kind and caring person. I highly recommend him and will to my friends.

jeter06

Aug 8, 2013

Kevin Lavoie did a great job in selling the automobile. It was the easiest car purchase I ever made. He handle everything very professional. there was no pressure put on me. He did a excellent job . I highly recommend this dealership and Kevin and all his associates

hitchbazin

Aug 7, 2013

Overall we had a wonderful experience! We definitely recommend Kevin Lavoie and Ford of Londonderry! Only slight downfall is the distance between our home and the dealership however, they are doing a great job trying to help with that.

mattleblanc

Aug 3, 2013

A couple weeks ago i called Ford of Londonderry to get some info on a couple of cars. I talk to Tom and he was busy but said he would get back to me some some info when he was free. He called me back the next day and gave me a few different ideas and options.I then stopped by the dealership on sunday to look at the vehicle and see Tom. After test driving the vehicle with Tom who was very good and knowledgable with the SUV's options and technology we made a deal with the vehicle. Tom and Dave the sales manager we very professional and helpful. They did what ever it took to take back my lease early and got me out in a new SUV. On the next day when i picked up the SUV Tom spent time with me to go over the car and showed me everything i needed to know on how to you all the services and options. Definitely would have to say dealing with Tom and Londonderry Ford was the best experience i have had in buying a car.Would recommend Londonderry Ford to anyone looking to buy a new car.

JamesZabala

Aug 1, 2013

Several years ago I walked into Ford of Londonderry after having several extremely poor experiences with other Ford dealerships in the area. Tom Doyle quickly greeted me and in less than an hour I had taken a brand new F150 for a test drive and agreed upon a price for both the new truck and my trade in. Everything went extremely smooth, and I never felt any pressure to buy the truck. I remember thinking that "this is how car buying should be".Two weeks ago I was back at Ford of Londonderry to purchase my third vehicle from them. Every time I have been there the service has been exactly the same- excellent. I've dealt with Tom for all three of my purchases and he has always shown the utmost professionalism and knowledge about the entire Ford line. In fact every single person who I have dealt with at the dealership in addition to Tom- Jeff, Roger and Chuck, have been great. I highly recommend Ford of Londonderry to anyone who is in the market for a new or used Ford.

jakecymro

Jul 27, 2013

This was our first visit to "Ford of Londonderry" even though we have been had Fords all our lives, we saw the truck we liked online and decided to pay a visit what an experience, it was a very hot & humid day everything was done to make us comfortable from the show room to the test drive (ice-cream, cold-drinks supplied).Daryn was very informative on all aspects of the sale, he knew all about he truck we were interested in, from mechanics to technology of the vehicle.Daryn was more than happy to answer questions about the truck days after the sale, we would have no problem going back to Ford of Londonderry and dealing with Daryn again.It was a good experience.

cotesteve

Jul 18, 2013

I have bought several cars through Londonderry Ford, with Tom Doyle.I always find the experience to be pleasurable. You don't feel pressured into anything.The experience from sales to financing to the service department is handled professionally and thoroughly.We have become a ford exclusive family, the cars are extremely dependable and reasonably priced.

md3456

Jul 12, 2013

I had a very positive experience at this dealership, Tom Doyle is very knowledgeable salesman. He asked questions to try and narrow down my preferences and show me the car that would be the best fit, and I really felt heard. He didn't try to over sell. As we continued to talk, I felt like I could trust what he had to say, and never felt that car salesman pressure that I have felt at other dealerships. Tom has a strong work ethic and really goes the extra mile to make sure questions are answered, and every detail of your car buying experience is attended to. Even as I drove away, I felt like I could go back any time with any questions about all that technology that was included in the car, no matter how silly. I have my first oil change all set up with service. My insurance agent was called before I left the dealership. I felt like all questions were answered and I was given many opportunities to go over any concerns I may have. There were no "surprises". I felt respected. I would definitely recommend this dealership and Tom Doyle to family and friends.

robinsb3

Jun 23, 2013

I just bought a 2014 Ford Mustang GT and it is the second new car I have bought in my life. The first time I bought a car in Albany, NY, the experience was NOT pleasant. This was NOT the case at the Ford of Londonderry dealership. From the moment I showed up, Daryn Turner was very professional and helpful. He was knowledgable about what cars were on the lot and knowledgable of the car itself. There was no pressure to buy the car. I didn't buy the car the first time at the dealership, but I came back the next day to test drive it again and that is when I pulled the trigger. It was raining on that day so I was not able to look over the car with a fine tooth comb like I would like, so I was going to do it when I came to pick up the car. When I showed up to pick up the car, Daryn informed me that he went through the process himself. He showed me that he found a scratch on the front and marks on the fender. He offered right away to take care of the blemishes with no charge. I agreed to this and I was able to drive the car off the lot that day and scheduled an appointment with the body shop. I scheduled the appointment the next week and I was given a loaner car while the mustang was being fixed. I dropped it off Wednesday night per my choice and it was done by Friday end of day. All I had to pay for was the gas for the loaner car which is expected. I would recommend buying from this dealership.

dmlaporte

Jun 15, 2013

I have purchased six new vehicles in my life and this was absolutely THE best and most stress free experience I have ever had buying a car. Ford of Londonderry is an outstanding dealership and the experience is outstanding from the moment you drive onto the lot. There is ZERO pressure, they are all friendly, helpful, and very professional, and they make you their focus. There is no sales pitch, you don't get manipulated into buying things you don't want or need, and no one "spies" on your conversations when you are waiting to hear the payment deals. Lee Turner is an excellent salesman who gets to know his customers and whose focus is on providing high quality customer service. I would highly recommend this dealership to anyone looking to buy a new or used vehicle.

plabranche6

Jun 10, 2013

This is the second time we have bought a car from this dealer & this salesman. Tom Doyle is the best, from the time we walked in till the time we left he explained everythingevery step of the way. He got us exactly what we wanted in a vehicle & more.We were having trouble with the sync in our car & he even came to our house after work& showed us again how it works & went over everything with us.The people at Londonderry Ford were very friendly & delivered everything they saidthey would.Thank you again Tom we appreciate everything & will recommend you to anyone we know who is looking for a new vehicle !!Mike & Patty LaBranche

wacome

Jun 6, 2013

I was looking for a very economical vehicle, both cost and mpg. I looked a t the Fiesta and went to other Ford Dealerships (Manchestter, NH) pricing not comparable and was not treated with the respect of an intelligent person. Dayrn was very helpful, treated me with respect. Daryn was very knowledgeable about the vehicle I purchased.Pricing at the dealership was all up front and visible. The "other" dealership tried to sell me a vehicle for $2,000 more than it was advertised for on the website!!! Not Ford of Londonderry - very upfront with pricing.I would go back and purchase another vehicle from Ford of Londonderry and Daryn Turner in a heartbeat!

cpugliano

May 28, 2013

Ford of Londonderry was a wonderful place to buy a new car. I needed a new car to go to college in Maine. My family and I went to several dealerships in the area and looked at many cars, including Toyotas, Hondas, and Subarus. They were okay, but the process was awkward and I was not left with a great impression. Some salespeople were not even friendly.When my family and I arrived at Ford of Londonderry, we were greeted politely by the employees and directed to Daryn Turner. Daryn made the car-buying process very easy. We told him that we were looking for a safe car to drive in Maine, and he directed us to the Ford Focus. Daryn was extremely knowledgeable and explained the features of the car very well, highlighting that it was a great car even in the snow (and Maine sure gets a lot of it!). Before I went for my test drive, Daryn made sure that I was comfortable and that I felt safe in the vehicle. My family and I have never met a salesperson who was so genuinely concerned about customer safety. When discussing the price, Daryn made sure that we got a great deal without having to go through a painful haggling process. He even showed us the service department to ensure that we knew where to go and what to do when the car needed repairs. Throughout the car-buying process, and even afterwards, Daryn was polite, friendly, knowledgeable, and straightforward. I know that Daryn truly cares about his customers and the cars he sells. My family and I were extremely impressed with the quality of his work, the quality of the new Focus we purchased, and the quality of Ford of Londonderry.I gave Ford of Londonderry and Daryn Turner a five out of five rating in all categories because it is truly deserved. I would highly recommend Ford of Londonderry to anyone looking to purchase a vehicle, and I would encourage people to ask for Daryn. Normally I do not go out of my way to recommend dealerships or salespeople, but my experience was so refreshingly smooth that I just had to share!

debragirard

May 27, 2013

Dealing with Tom was a pleasure. He made sure I was comfortable with my choice of the 2013 Fiesta. He took the time to help me with the electronics that I was a little unsure of. He even called me the next day to make sure that I didn't have any problems setting things up. He was a ray of sunshine on an otherwise dreary, rainy day! I would recommend Tom and Ford of Londonderry to anyone looking to buy a new/used car.

bradysmommy

May 25, 2013

Tom was the best salesperson I have dealt with. When I told him I was interested in a Ford Escape he asked what features I was looking for after I told him the specifics of what they were he never once tried to sell me something else. In comparison to other dealerships I have been to in the past, Today, May 25, 2013 I had the best car buying experience, not only because I left the dealership with the vehicle I wanted, but because Tom listened to me he was thorough and answered all my questions leaving me with the confidence that finally, I found a salesperson that will be honest with me, is believable and knowledgeable. Of all the dealerships I have been to not one of them showed me every feature, how to operate my vehicle and made sure I was comfortable before I left. Ford of Londonderry has now gained a very loyal customer, I see myself being a long time Ford customer. If I could score Tom higher I would rate him as excellent because my experience today was better than great.

Andrea B

May 24, 2013

Special Thanks to sales rep Raul Pereira. Had a great experience buying my new Focus. Everyone was pleasant, professional, and knowledgeable without being pushy or condescending. Will definitely go back and recommend you stop in and talk to Raul.

Richdevlin

May 24, 2013

Working with Tom turned a usually stressful situation into a great one. He was very patient throughout my three visits and took the time to explain all the features of the vehicle.

sbrice1053

May 17, 2013

Tom was excellent to deal with. He was extremely knowledgeable, friendly, and trust worthy! Prior to purchase he took the time to let me test drive the vehicle I was looking at, explain all the options as well as the pricing. He was attentive to my concerns with the 4 cyIinder vs. a 6 cylinder, and explained the new technology of the vehicles now, and the eco boost, and was very honest of what was the best option for me. I valued his expertise, and I am very happy with my purchase of a new 2013 2.0L Ford Escape! After the purchase, Tom took the time to go through and show me how to work all of the vehicle options and sync the system to my phone. Tom then gave me the tour of the service area and set up my first oil change appointment. I would recommend Tom to anyone to buy a vehicle from. Thank you ~

johnkal

May 12, 2013

Tom Doyle did a nice job explaining the features of the vehicle. He knew the product well and was courteous. I would buy from him gain.

gramree

May 6, 2013

My husband has driven a Dodge Dakota for 8 yrs & wanted a newer truck. He settled for Dodge in the past, but is a GM man. So when I started my internet research & checked out Ford, he wanted no part. I begged him to go look, test-drive, & then decide if he would go back to GM. We got out of our vehicle & basically were greeted by Tom Doyle before we shut the doors! He inquired what we were looking for & took us directly to the vehicle. He described EVERYTHING about this truck---I don't think he left ANYTHING out!! He knows his stuff. He was personable & put us at ease. As the process evolved, we met the Used Car/trade-in man(sorry, forgot his name) & he was great. Next we moved on to the Finance man(again, the name does not come) & he was great! In between these meet & greets we did get to road test a great truck! I don't think we were there 2 hours---the easiest 2 hours I have EVER spent at a dealership. Normally, I dread looking for a replacement vehicle, but this dealership made it enjoyable. Arrangements were made for the vehicle to be ready at 10am the next day. We went in, signed all the papers, finished the deposit, got our tutorials on all the dashboard/steering wheel components & "sync my ride" functions(& everything else in the truck!!), husband was introduced to the Service Dept & we were on the road with our truck. There was not one hiccup, no hurry-up-&-wait---nothing BUT GOOD! I do believe this is the best experience we have ever had in our 43 years together & shopping for vehicles. And it was all orchestrated by Tom Doyle! THANK YOU, TOM!!!!!!!!!!

cmmartin1

Apr 29, 2013

Tom is a very nice guy. Knows a lot about ford products. Would recommend him to anyone one I know looking to purchase a vehicle. We were not sure of what we really wanted he was very patient and explained bother vehicles we were looking at.

adamresse

Apr 29, 2013

Not only was the experience everything you could ever ask for, but it was fast. It was amazing how well he was at understanding exactly what wanted and did everything in his power to make me happy. I walked away with a new vehicle and I couldn't be happier.

mamirault

Apr 27, 2013

This dealership exhibits professionalism at its best. Our needs were highly met in finding the exact model for our 2013 Escape and working with Kevin. Great people on the showroom floor, behind the scenes in financing and flows down to the service dept. We look forward to doing business in the future with Ford of Londonderry!

daloves1

Apr 25, 2013

Tom really went the extra mile to help us find the vehicle that fit the needs of my husband's occupation. He listened and understood our budget. When we picked up the vehicle, he made sure to point out what was taken care of at our request and we appreciated that. Well done!

JohnS

Apr 18, 2013

Daryn Turner helped me buy my 2012 Mustang a few days ago. I had found it on the internet and had not been to Ford of Londonderry before. I walked into a real unknown situation, and was introduced to Daryn. I felt comfortable from the outset with Daryn helping me learn about the car and accompanying me on the test drive. He answered every question and offered additional information about the car. If you go to Ford of Londonderry in search of a vehicle, ask for Daryn when you arrive. His approach to sales is friendly and low key. He provides the compete sales experience without pushing the vehicle on the customer. I never felt rushed. I am a happy Ford of Londonderry customer because of this sales experience.

cheval30

Apr 12, 2013

Tom did everything he could to make me and my husband happy with the purchase of our "dream" Ford Mustang convertible. When we didn't like the color choices on the lot, he found us one in another dealership owned by the same company. The price was negotiated to be mutually beneficial and we couldn't be happier to finally own our beautiful 'stang. He spent time in the cold, icy rain setting up our SYNC account and answering our questions about using the high-tech features of our car. He made it clear to us that he would still support us even after the purchase and that we should call him with any questions or concerns in the future. Although we have to wait a few days for the spring weather to improve so we can put the top down, we are already having a blast in our new "toy". I'm tempted to get one for myself in a couple years and I wouldn't hesitate to buy it from Tom.

ThomasLoomis

Apr 5, 2013

This car is the second new car from this dealership in the last 7 months. They are close to home, have a curtosy shuttle for service work, and the prices are always competitve. Tom Doyle is easy to work with.

gatlancap

Feb 27, 2013

After shopping around, I went to Londonderry even though they weren't the least expensive, because of the service and staff. This was my second purchase there.

Jay2mi

Feb 25, 2013

I had a great experience buying my new F-350 here. I knew what I wanted and chuck and Kevin did a great job of adding all the extra features I wanted quickly.

Brian

Feb 21, 2013

Great experience, Kevin was pleasant and informative. Very smooth experience, I will definitley be back.

JarrodBegnoche

Feb 21, 2013

After test driving multiple vehicles, I decided to buy a Ford fusion hybrid. I went to multiple dealerships to find the best deal, and Daryn Turner at Ford of Londonderry gave me the best one without any hassle. After settling on the car that I wanted, they handled everything. They even managed to get a runner for handling the registration despite me only give them about twenty four hours notice. They still had everything ready the following day and I got my new car. I am very happy with the new car and was quite surprised at the service I got. I would definitely recommend this dealership to anyone else.

jb666gl

Feb 21, 2013

My wife and I have purchased MANY (too many) vehicles over the past 25 years. In fact, so many that we should have our mail delivered to the local Ford dealership here in town. When we first located this truck (2013 Ford Raptor), we made an appointment with Jeff, your internet sale manager, to come up and see it. We took the drive up, and were introduced to Kevin LaVoie. He was, by far, the most understanding , knowledgeable and easy-going person we have ever dealt with. This man is a true asset to your dealership, and I hope you realize how lucky you are to have someone like him wearing your dealer's name on his shirt. The other men we worked with, Roger & Chuck --- AMAZING PEOPLE. I can not say enough about the people you have working for you at your dealership. The entire experience, from start to finish, was incredible. WE WILL DEFINITELY be back.

rhoegen

Feb 13, 2013

ANother great experience with Ford of Londonderry just purchased another truck form Geoff Bates has to be the best salesman their. Love the F150 they keep getting better every year and Geoff always point out the new features and improvements. Thanks Geoff !!!

smota76

Feb 1, 2013

As always I had a great experience both in sales and finance. Both were very friendly and helpful. Would't buy a car from anywhere else.Thanks GuysSusan Mota

prooven123

Jan 31, 2013

Kevin was very helpful as well as personable. When I left the dealership I felt like I won the grand prize. Have delt with the dealership before when it was Gladstone. Seems to me that the new owner has a pretty darn good team put together. I will return in the future.Thanks,Jason

jpmessamore

Jan 30, 2013

Kevin and Raul went out of their way to make buying a car fun and easy. There was no pressure and I love my Edge!

Garygrumpydude

Jan 30, 2013

I would highly recommend Londondary ford. buying a new vehicle ,Kevin Lavoie salesman was very knowledgeable He answered all questions that we asked It was a very pleasurable experience.

frankbz

Jan 30, 2013

I had a wonderful experience buying our used F-250! Kevin was very helpful throughout the process. I would recommend Kevin and Londonderry Ford, and the complete team that assisted my purchase.

Ptrefethen77

Jan 25, 2013

We had a wonderful experience buying our new F-250! Tom was amazing and he knew so much about the Ford Trucks! We were very pleased with his attentiveness and knowledge! We will definitely recommend Tom and Ford of Londonderry to everyone!!

amy48

Jan 25, 2013

I was very interested in a used Ford Fusion. When I arrived alone Darryn was very nice and showed me his inventory. let me drive the car and did not pressure me into buying at that momemt. I told him I would come back with my mom (the money holder). He is actually the one to tell me about Dealer Rater. That night I went onto the website and found a car that he did not show me so I went back the next day to see it. (thank goodness I am local). I found he was rude to my mom. He was very contradictiing with himself, and it was easy to see he was being pushy with the sale and did not care about us the buyers. I found a dent on the car and before looking at it he said that "the highly specialized mechanics can fix it". When he saw it he then said that, "its a used car, its what you get when you buy used." I was confused and not assured that the purchase I was going to make was going to be a good one.

Nikki's

Jan 24, 2013

The reason for my rating is that from the time we stepped in the showroom we where greeted with friendly, knowledgeable and relaxed service. Tom did a great job letting us know everything that was asked about the vehicle.This is our 8th vehicle that we bought there and I would/ have recommended them to others.

harry falasca

Jan 20, 2013

TOM was very professional , very informative, he answered all my questions about the new ford escape. I would reccommend Tom and the Dealership to friends and family. Thank you Harry Falasca.

Steven Shinault

Jan 19, 2013

Geoff was great to work with, not to pushy,extremely knowledgeable and friendly. My wife and I were blown away with the amount of time Geoff spent with us after the sale of our new truck after the dealership closed on a FRIDAY night explaining the SYNC system. We feel he went above and beyond. We were also amazed we had a FULL tank of gas on delivery of our vehicle. Awesome place to deal with and I would recommend Geoff Bates as well as Londonderry Ford to anyone.

tol328

Jan 17, 2013

I have bought two vehicles from Ford of Londonderry. Tom is by far the most professional and knowledgeable salesman I have dealt with. With him, the was never any high pressure sales tactics. With both purchases, Tom helped answer all my questions and even point out features on the car that I wouldn't have even noticed. Tom's knowledge of ford's sync was incredible. The night I got my new car I knew how to operate almost everything by the time I left. I will definitely come back and see Tom and the team at Ford of Londonderry for any future ford purchase. Again - GREAT overall experience here.Thanks again Tom!

jrate13

Dec 23, 2012

This dealer did a bait & switch when we visited them. They gave us an internet price and when we got to the dealership, they said it was a demo and offered us another vehicle instead. The price changed and the trade offer was $1,500 less than what we were able to get at another dealer. I have used them for service and have been happy but I was so disappointed by their shady sales tactics, I will now do that somewhere else as well!!

pwaterman

Dec 18, 2012

The knowledge of my salesman Tom Doyle was exceptional. He explained everything there was to know about my new F250 superduty and then some. He was very friendly easy to talk to.The sales and business managers also were professional and helpful.

SUZIE43

Dec 2, 2012

My experience purchasing my new car was quite pleasant. I had done my research and scouting on the internet. Having owned a Mariner for 7 years, I was only interested in one car: the kodiak brown escape.Raul was patient with all my questions. I was concerned with the 4 cylinder..would it have enough power???? A quick trip on 93, proved it powerful enough. After which, we drove on some back roads, where I would do most of my driving. Raul let me lead the conversation, never once pressuring me into something I did not want or need. He was very polite and knowledgable.[don't forget to tell customers that the back window doesn't open]Then the price and trade-in banter began. I knew my budget and we came to terms quickly. To top off the experience, Chuck was able to beat my credit union rate!Without any hesitation I would whole heartily recommend Raul and Londonderry Ford to family and friends!sincerely, Susan A Lewis, Brookline NH

jbouchard

Nov 29, 2012

Daryn is by far the best sales rep I have ever dealt with. He has so much energy it makes for a relaxing transaction. I have followed Daryn thoughout all the ford comppanies he has worked for. By far this is the best match I have ever seen him at Daryn Turner and Ford of Londonderry at Both A++++

kingok

Nov 28, 2012

Great expierence dealing with Tom Doyle Ford of Londonderry employee. The whole expierence was very informative, very professional, and I feel Ford Of Londonderry are very fortunate to have Tom Doyle as an employee. I feel like I have made a new friend who will willingly help me understand my new vehicle.George Kingsbury

e marie

Nov 28, 2012

I always dread going into car dealerships, but Tom Doyle took my worries away. He worked with me to get me exactly what I was looking for and at the price that I could afford. I love my car and I would recommend my sales person, Tom to everyone. Thank you

whit4

Nov 27, 2012

Raul and the team at Ford of Londonderry made the purchasing experience easy and pleasant. Thanks for answering all of our questions and providing such great customer support!

Hardyplace

Nov 26, 2012

Recently Traded in a Pontiac GTO and bought a 2012 taurus SHO and was very impressed with the customer service I recieved at ford of londonderry, Tom and Roger made my purchase offer come true. They worked very hard to get me the car i wanted with the payments I wanted and that wasn't easy as I was pretty specific on what I wanted, and Chuck also worked hard at keeping me Happy with the final transaction and signing. After the sales Tom did a great job delivering my vehicle to me explaining most of the sync features, and features and options with the car. Congratulations to all invloved with this purchase, great job!!

bjmunchkin

Nov 25, 2012

Although I did not purchase my Ford from your dealership, I certainly will in the future. I needed help with SYNC and Tom Doyle was willing to spend time with me to get me connected and help me better understand the functionality. Tom was professional and so knowledgeable! I am sure Tom could have been making a sale instead of helping me; next time he will be selling me! Thanks Mr. Doyle:)

DanaRuzicka

Nov 23, 2012

I just purchased a new F150 from Ford of Londonderry. I found the overall purchase experience to be very positive the staff was knowledgeable and really focused on customer satisfaction. In particular, my sales rep Tom Doyle was excellent. He has deep knowledge of the product he represents and is very patient. He spent a good deal of time going through the different F150 configurations and options with me, test driving, etc. to find the right fit for me. Also, he really went the extra mile when delivering the truck going through all of the options, setting up my Ford Sync, etc. I give Tom and Ford of Londonderry high marks!

swinsor1

Nov 21, 2012

Bought a 2013 Ford Edge from Ford of Londonderry and had a great experience dealing with their people. Tom Doyle was very helpful during both the sale and pickup process.

deparkhurst

Nov 21, 2012

Jim McGovern and his team at Londonderry Ford are amazing. Their no-pressure, consultative approach made car shopping a breeze. They actually listened to what my needs and budget were, explained my options in a no-nonsence way, and once "I" decided what was best for me...there were NO surprises. Then...when I picked up my new Explorer, Tom Doyle patiently spent as much time as I needed explaining all the technical features. He also generously gave me his number and told me to call him anytime with questions...day or night. How's that for after-sale service! Best of all, I know I got a great deal! If you're looking for a new car or truck, I highly recommend Londonderry Ford. You won't be dissapointed.

Gagnonp

Sep 8, 2012

I am very dissatisfied with the customer service I received at this dealership. I ordered a new Escape SE and waited the 6 weeks it took for it to arrive. When it did, it came in as an Escape SEL. It took 9 days to notify me of this mistake. When I was told of the error (which was their error not mine), I was told that there was no way that I could have the car that already arrived unless I paid the full amount for the upgrade. I thought it would be fair to split the $2500 difference, but the dealership refused. I was told I'd have to wait for another car to be ordered. I asked for them to throw in some kind of incentive to make up for the incontinence of waiting further for the car. I mentioned some money off the car or to extend the warranty. Dave the manager said "he could maybe throw in an oil change or two". Even though this error was completely Ford's mistake, I am the only one being inconvenienced. Don't buy here. Go to a dealership that values their customers.

netti21

Aug 8, 2012

Been going to Ford of Londonderry since 04, 2nd truck purchased from Lee, very friendly, knowledgeable salesman, non pressure atmosphere,will be a repeat customer in the future!

Danzthaman

Jun 9, 2012

Couldn't get me financed as they only offered me $500 for my trade (and it was a Ford). Finance guy doesn't return calls. I did purchase elsewhere, got financed and they gave me $2500 for my vehicle. I should probably thank them as I got a fantastic deal elsewhere. I won't bother wasting my time with this dealership again.

tpenziner

May 23, 2012

Buyer beware... I was interested in buying a 2013 Shelby, but the dealer "Jeff Brunini" wanted $15,000.00 over sticker. Stay away and find a reputable dealer, one that doesn't take advance of others for large amounts of profit.

Briggsy5

May 6, 2012

Darren Turner is the best salesman hands down! I recently purchased a 2012 ford focus at ford of londonderry, and I will never go anywhere else again. Darren was not pushy with my purchase, he was very patient with me as I was very particular about exactly what I wanted. He went the extra mile to ensure I received that and more. He is very knowledgeable about all the ford vehicles, and really loves the vehicles he is selling. His enthusiasm made this experience amazing. He took the time to teach me everything I should know about my car, He knew every detail about all the cars. He took me around the dealership and introduced me who I should be speaking to incase I have any problems down the road, and ensure I would not have any hassles. As for financing, I was having a difficult time getting approved. However thanks to Chuck Cote, I didnt have to deal with the headache of it. Chuck went out of his way to locate several other banks for me and got me approved for this vehicle, he was always available when I called countless time to ensure me he was taking care of everything with my insurance company, and the loan and always answered my questions. I am so happy with my experience at Ford of Londonderry. It wasn't like going to a normal dealership, this dealerships is more concerned about satisfying there customer versus selling vehicles! Thank you everyone at Ford of Londonderry!

tyngsboro1

Apr 1, 2012

i went to buy a new car from them they wouldnt budge i fell as though they talked down to me and they were very rude.i would buy a quart of oil from these people .i went from there dealership to best ford in nashua what a diffrence.

mebob3

Mar 20, 2012

We visited the Ford of Londonderry dealership to view new trucks, see what was selection was in inventory and compare pricing. We had been to 4 other dealerships in the last month (Nissan, GMC, Dodge and Chevy). We were quite impressed with the everything in the dealership - the appearance of the showroom, the staff, the waiting area, the selection of the vehicles. We were particularly impressed with the salesman who helped us, Bob Morrissette. He was not pushy, answered all of our questions and was just a genuinely nice guy. We ended up buying a new Ford F150 - and have been very happy with it! I would recommend this dealership to my friends and family!

Bruiserdan

Dec 10, 2011

Had a great experience buying a car there , in and out in an hour the deal was done. The salesman Darren was a good guy and I would recommend checking them out to anybody. The place has definitely changed from previous ownership.

kcbjtc

Sep 21, 2011

we were looking to buy a new car. we were interested in the ford fusion and had some questions about it. called the ford of londonderry garage and spoke with the salesman TOM DOYLE. he was so informative, we went in to see him. from there was the begining of a sale. he was so helpfull with all aspects of the sale from begining to end , the whole purchasing experience turned out great. he could not have been any nicer to us and the same for everyone else there. we were more then satisfied that Tom Doyle was our salesman. we have come away feeling good,doing business with Ford Of Londonderry. we will be happy to refer their place of business to family and friends.we have a great salesman and a great garage to service our car, we are more then satisfied. Mr& Mrs. Frank Dziura of Goffstown,N.H.

Unhappy_Owner

Aug 11, 2011

I started looking for a new car in Sept of 2010 and was interested in a Mustang. I contacted Jeff Brunini at Ford of Londonderry and began bombarding him with questions. Jeff answered, or found answers to every question I could come up with, even though I told him I wouldn't be interested in getting a car until spring of 2011.I finally ordered a 2012 Mustang GT late spring of 2011 and Jeff and Jim Nartiff kept me up to date through every step of the cars production process right up until delivery.When the car arrived they did a very thorough exam and found a small defect from the factory and explored several different options to fixing it, and they were 100% dedicated to making sure I was satisfied.My first car buying experience was in 1988, and I have to say, this was by far and away the single best car buying experience of my life. Jeff B and Jim N were exemplary salesman and really made buying a new car a pleasure.

teddy2008

Aug 2, 2011

I have only bought a new car twice in my life. This was my third time and I found it to be a stress free experience. Everyone was very helpful and knew all about the vehicle I wanted a 2011 Ford Escape. They were straight forward with any questions I had about the vehicle and its price. I drove up from Wilmington Mass. because a friend from work recommended I go to Ford Of Londonderry and ask for Jeff Brunini. I have called a couple of times since purchasing the car with questions and Jeff and guys couldn't be more helpful. I also have an old 97 Ford Explorer which has seen its better days. When that car goes I will not hesitate to go back to Ford Of Londonderry again.

lpmcnelley

Jul 21, 2011

Jim McGovern, by far, has been one of the most friendly, knowledgable, and straight forward sales men I have ever met! He was beyond helpful in helping me select my knew Ford Edge. I was uncertain if a Ford was for me. I've always driven Jeeps. But Jim helped remove those uncertainties and got me into my new car that day. As a satisfied customer, I believe Ford of Londonderry is the best!

cfulchini

Jun 30, 2011

THESE GUYS TREAT YOU LIKE FAMILY! THEY ARE ALWAYS PROFESSIONAL AND ANSWER ALL YOUR QUESTIONS. THE DEALER MEETS EVERY PROMISE MADE AND DELIVERS GREAT CARS AND SERVICE. I WILL GO BACK EVERY TIME FROM NOW ON.

tkessler

Jun 28, 2011

Mr. Farrand helped me select an appropriate car, finance it and purchase the vehicle in a timely and professional manner. I recommend him and the dealership to others.

Gizmo 878

Jun 28, 2011

The body shop. Let me begin by asking WHERE IS THE LAST REVIEW I POSTED? I had a hood painted and replaced on my 1992 Ford mustang. The missed a couple of spot with the paint, screwed up the paint on one of my fenders and the hood was no aligned properly. Ok so that's not the worst part. The neglected to the safety latch and spring on the hood as per federal standards. That's what "pops" your hood when you pull the handle inside your car and then find the lever under your hood to lift it. Follow me? Well apparently my hood did not latch properly the last time I closed it, (adjustment?) and I went for a drive. When I got on I-93 the hood flew open at about 50MPH! Of course there is a lot of damage but thank god it did not fly off and injure another motorist! There is no doubt about their neglect to either install a new spring and safety, (about an $8.00 part) since part of what they did was paint the new hood and the bolts that should hold the safety catch are painted over. I could probably file some sort of law suit but just don't want anything to do with that place again. NOT REINSTALL AN IMPORTANT PIECE OF SAFEY EQUIPMENT!, are you kidding me? I've read all the other reviews and apparently they only post the good ones and not the negative ones so I would not be surprised if this one "gets lost" somehow but I, as all of you that do your diligence want to know the WHOLE story and not just what they decide to post. Work such as this should leave serious doubt in anyones mind as to whether or not they "trust" this dealership with their safety. A lot more could have happened to not only me but others as well. Their veracity is dashed and their trustworthiness does not exist. Why should we have to check work performed on our vehicles out of fear for our safety? I will be using Patch and yelp to further alert others. Oh yes, I own a restaurant not too far from this dealership and I just love being out in the dining room with my clients, all 7000 of them each month so guess what I will be talking about! I hope the "proof reader" of reviews does their job and posts ALL reviews.

pospatty

Jun 28, 2011

Lee was fantastic from start to finish and continues to follow up even after the sale is complete. We hear from Lee several times a month just to touch base and to make sure we are still happy with our truck and if there are any issues he can help with. We could not be happier with Lee, the dealership, the service department and our entire experience.

RickEdelmann

Jun 26, 2011

The experience of buying a car was positive. I have purchased vehicles in the past from the salesperson (James Nartiff) and have always found him to be knowledgeable, trustworthy and straightforward. I am very happy with the vehicle and it was perhaps the easiest purchase of a vehicle I have ever made.

jrand

Jun 25, 2011

From presentation of information, cost, to pick-up of vehicle and follow-up assistance I needed Ford of Londonderry was excellent and I will continue to do business with them and recommend them to others.

patricka

Jun 24, 2011

Jim was very helpful and was not pushy. He seemed to really listen to our needs. I will recommend to all of my friends.

raypperry

Jun 24, 2011

Excellent experience working with Tom. Pleasant and informative and not pushy. Tom gave us insights on the cars that matched our interest and requirements.

timzurowski

Jun 24, 2011

I was searching for a hard to find vehicle and my company was doing the final purchase. There were obstacles that needed to be addressed and both Bob and Roger went out of their way to overcome them. This was not an easy sale but with the profesionalism of the people involved they made it happen for me. I take my hat off to Bob and Roger for their professionalism and hard work to get this done. Bob also took the time to make sure that when I left the dealership with my new vehicle, I understood every option and how it worked. GREAT JOB GUYS! This is a class act dealership.

Halmar

Jun 22, 2011

I had a great experience at the Ford of Londonderry dealership.I found Jim and Dave to be very friendly, courteous and informative.I would recommend this dealership to friends and family.

SC333

Jun 22, 2011

I came to Londonderry to test drive a new Explorer after visiting a couple of other dealerships with mixed results. I wanted to drive one for a second time before making my final decision. After calling and speaking to Bruce Boutin on my way there, I was pleased to see that he had a vehicle waiting for me when I arrived. Other dealerships either didn't have one to drive or were not as accomodating. Bruce spent a good amount of time with me, answering all of my questions and showing all that the car had to offer.I chose Londonderry because of that experience. When I settled on the Explorer and began the actual buying process, I was treated equally well by Jim Nartiff and David Farrand. They both kept in touch with me during the locate process (we had to locate from another dealer because I was pretty specific in what I wanted) and everything went smoothly. Chuck Cote in Finance had everything prepared when I came to pick up the vehicle and the process was much easier than other car purchases that I remember. No last minute curveballs. Jim showed me how to use and customize a lot of my new features and I was happily driving my new vehicle home.

bettb

Jun 22, 2011

I went to Ford of Londonderry and dealth with Bob Morissette. He was very friendly and helped with all aspects of the cars I was looking at. He came into work on his day off so we could finalize my sale. He has told me that I can come in anytime I need anything or don't understand something about the car. I am getting a new phone and when I do, he is going to help me set up the system.I would work with him again.

gt88

Jun 21, 2011

This was the fourth new car I have purchased in my lifetime, and this was by far the most pleasurable experience I have had. Tom Doyle, along with the rest of the staff at Ford of Londonderry, were very professional, courteous, and went to great lengths to make sure everything went smoothly. Negotiations were fair and non-confrontational, communication throughout the entire process was very good, delivery went very smoothly, and follow-up on the purchase has been excellent. This dealership was recommended by a neighbor of mine, and I can't thank them enough. I highly recommend this dealership. - Greg, Groveland, MA.

pman4me

Jun 21, 2011

this is the first time i have dealt with a dealership on my own and purchased a brand new car on my own. I am very pleased with the service i received each time i go in there. Lee Turner is a great salesman, always calling to check on me and my car and going out of his way to help me no matter what the ?? is or concern. BJ in the colision center went out of his way to set up with my insurance carrier to set up a direct pay service so i can continue to go there for assistance. They send you coupons in the mail all the time for service. Would definitely buy another car thru them again. No hassel or power plays cuz i am a female either. very happy!

James Cassidy

Jun 19, 2011

Daryn Turner greeted us when we entered the dealership and introduced us to Chris, whom we had been talking to on the internet and phone. He then showed us the model of Ford we had come to see, gave us a test drive over different road types, local, rural, and highway. We were not totally impressed with that car and after listening to our needs, he gave us a test drive on a low milage used car which better fit our needs. Thanks for listening and filling our needs for a car.

wewe581

Jun 19, 2011

I was afraid to buy a new car. I had had my 03 Windstar for so long and had no car payment. After going to several dealerships in Southern NH, my husband and I tried Ford of Londonderry. This was the best decision we ever made. Not only was the sales associate very friendly and knowledgeable, he made the transisition very smooth. I got a great deal on a used Ford Edge, which is the car I really wanted, and was suprised at what I got for my trade in. I would highly reccommend Ford of Londonderry. Thank you again for all your help,Sincerely,Anna Marie Cattarin

Justin Meharg

Jun 17, 2011

Everyone was friendly and very helpful. They took a good amount of time going over my new car with me. A feel good about my purchase and the people I have dealt with.

goody07

Jun 17, 2011

I would like to take a moment to thank the young gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite frustrated with the fact we were on vacation and not in our city to deal with this. He sensed this immediately and quickly put us at ease assuring us he would make sure everything would be taken care of and we would be on our way in no time, enabling us to enjoy the rest of our vacation.True to his word his team worked on our van immediately and put us in a rental car allowing us to venture out instead of sitting in the dealership with our two young and very active children.This experience turned out to be a very minor obstacle in our vacation instead of a huge roadblock!!!!Mr. Colotti was absolutely remarkable and a genuine pleasure to deal with. I recommend Mr. Colotti, and the rest of the Ford Londonderry crew to anyone who needs their car serviced with extremely fair prices, excellent service and great quality of work conducted in a very timely matter.Thank you very much,Lauren Good

JB2012

Jun 17, 2011

Larry is a rarity. He's one of the few salesmen who REALLY know about the cars he sells, because he's a passionate owner himself. Makes it much nicer when buying a high performance car when the salesman knows what you're looking for, and more importantly, what you're talking about! Larry was extremely patient with me as I spent months contemplating my purchase, with multiple test drives. And that's why he earned my business.Ford of Londonderry is a nice clean dealership, and I negotiated an acceptable price on a custom ordered car.

Stephen J.

Jun 17, 2011

DO NOT BRING YOUR CAR TO THIS DEALER FOR SERVICE. I brought my Acura there for inspection and they told me I needed new front pads then failed me. THEN told me I have 30 days to get them fixed. a week later I got a ticket for operating a vehicle with a safety issue and had to pay a fine. Best part is that I brought my car to another garage and they told me my pads were fine and it passed inspection. So yeah I wouldn't recommend Ford of Londonderry NH to anyone.

jessicalf18

Jun 17, 2011

While waiting for my vehicle to be serviced, Lee was very helpful and friendly. I'm possibly interested in purchasing a new vehicle in the next year or so and he was more then willing to go through the cars with me. He let me test drive a new car knowing I was not going to purchase that day. The customer service is excellent in both the service center and in the sales department. I would recomment Ford Of Londonderry to everyone.

bluesfan01

Jun 16, 2011

Everyone I met at Ford of Londonderry is very friendly and has a good sence of humor. They are very professional and knowledgable. Twice Geoff stayed after hours to help me with my purchase. When I picked up my car Geoff walked me through all of my new cars many features.The price was very fair; I got a lot for my money.I had a great experience purchasing my new vehicle and would recommend Ford of Londonderry to anyone.

HybridHappy

Jun 16, 2011

Lee is always very friendly and calls every few months to make sure that I am still happy with the car. He didn't gimmick me and gave me the fairest price around. I would recommend this dealership to anybody.

Anita Roy

Jun 16, 2011

I am giving this dealership and my salesperson the highest rating because when I came looking to buy a car, my salesman, Mr. Bates was very professional, extremely knowledgeable of all the cars and very personable. I also might add that he was not a pushy salesman but he was very informative. It was a pleasure buying my car at Ford of Londonderry.

kwyman

Jun 14, 2011

Friendly serviceFast deals Great looking inventoryLooking for a car this is the place to go. Used or New!Car was ready when it was suppose to be and it was clean! They were a kid friendly dealership! That was helpful because I had my three kids with me! They had yummy snacks for the kids! :) Thanks

malauer

Jun 14, 2011

It has been my experiance working with the sales staff and the service department at this dealership that friendliness, honesty and integrity is a primary characteristic of the individuals involved. My buying experiance with Mr Turner was most satisfying as he worked with me to build the pickup truck that would meet my towing needs and provided the best value for my trade. Londondery Ford is the first place I visit to meet my vehicle replacement needs.

tdennehy10

Jun 13, 2011

Ths transaction was very smooth. I explained to Daryn what my needs were and where I wanted to be as far as the monthly payment. We were able to find the vehicle that suited those needs and came to an agreement as far as my trade in was concerned. The rebates offered were probably the key to getting this done in a short period of time. I left knowing I got a great deal and a great car. I would highly recommend anyone who is looking to get the most for thier trade and great service to give londonderry Ford a chance. Ask for Daryn Turner.

rn2623

Jun 13, 2011

Great buying experience. No hassles, courteous, helpful, no pressure, knowledgeable & a great price - I just can't say enough positives about this dealership, expecially our salesperson Al Finnegan. He took all the time my wife & I needed to make an informative decision/purchase. When we got our 2011 Fusion SEL he spent all the time we needed in understanding the various functions and even set up SYNC for us. We've only had our car a couple of weeks now (love it!)but we expect the same positive experience when it's time for servicing.

ngirard

Jun 12, 2011

We recently purchased a new Ford Fusion from Al Finnegan and we were extremely happy with him. He was friendly, courteous and patient. We would highly reccommend the dealership in Londonderry and Al. He spent as much time explaining everything to us as we needed.

toddpeterson23

Jun 10, 2011

I felt Daryn Turner went to great lengths to make it possible for me to purchase a 2011 Ford Escape. Although my credit is near perfect, I was upside down on my trade in. Daryn worked a deal that I was more than satisfied with and didn't walk away feeling cheated. After the paperwork was finished, Daryn took me on a tour of the facility. After which, he explained how to operate all the bells and whistles this car had. The last thing Daryn said to me before I left was If there was anything I had a problem understanding with the car, come back anytime and he would be happy to help. I am a person who appreciates exceptional service....something that is rare these days. I will return to see Daryn when I'm ready for my next Ford.

maxtag

Jun 10, 2011

6/10/11After a frustrating experience dealing with AutoFair Ford internet sales for a New Transit connect. I called Bob and asked about inventory, he verified all the info immediately what vehicles he had and took the extra step to GO OUT TO THE LOT AND PHYSICALLY SEE that vehicle was indeed in stock and available. We set a time, Bob had vehicle ready for test drive when we arrived and took the time to show us the features on the Transit which was very important to us. After test drive we were able to work together cleanly and quickly on a fair price, and they gave me the financing options I asked for and provided an excellent rate. Vehicle, Paperwork and delivery was painless, smooth and most important quick, No hard sell of Insurance, Warranty, etc. Plain and simple.....NO BS Bob Morrisette and the Sales manager, Chuck in business ofice were also professional and we are pleased. thank you to Londonderry Ford for a great experience.

kennethwolfburt

Jun 9, 2011

dealership treated me with respect and the salesman covered everything very well.finance person very cooperative and service mgr. seemed to know his business very well.

jbhartwell

Jun 9, 2011

This is the second vehicle I have purchased from FOL. I live out of state and travel almost two hours each way to work with this dealership.

mabenette

Jun 8, 2011

I came to this dealership after having a very bad experience with an order at another Ford dealership in the area. I came to Ford of Londonderry to see what was available, but at that point I was still committed to my order, was still waiting for my car to arrive, and wasn't really looking to buy. When I sat down with Tom at Ford of Londonderry and told him my story about my order at the other dealership, I was pleasantly surprised by his response. He confirmed that I could walk away from the order and get my deposit back, and I was told that Ford of Londonderry would support me if the other dealership gave me any trouble. Tom also found me a car in the nearby area that had the color and packages that I wanted (plus a couple extra), and told me that I could get it that week. And the price on this car was very reasonable for the extra packages that I was getting. But what really made me decide to buy from Ford of Londonderry was the way I was treated from the moment I got there; I was treated with respect and I got very honest answers to my questions. And their customer service didn't end when I drove away in my car. Tom still calls every now and then to check in and make sure that I am completely satisfied with my purchase. And I am definitely satisfied! I highly recommend Ford of Londonderry!

darrelldawn

Jun 8, 2011

I have purchased two new Ford F150 Lariats from Londonderry Ford. They have treated me well, no pressure, absolute honesty and gave me a very fair deal when I traded my 2007 for a 2010. I would highly recommend this dealer over any I have dealt with because of the no pressure honest dealings. I have purchased 9 new vehicles since 2000, and this is by far the best buying experience of any dealer I have dealt with. The service department is excellent as well.

kgiguere

Jun 7, 2011

My overall experience at Ford of Londonderry was excellent. This is the second time I have purchased a used vehicle from this establishment, and I couldn't be happier.I arrived thinking I wanted a specific model, but Jim really listened to what I wanted, and he found a car that suited me perfectly. I was impressed with his attention to my needs and his patience with me. Jim answered all of my questions and helped me think through this important decision. I was also pleased to receive a great deal on my trade-in. I would highly recommend Ford of Londonderry.

ebdell28

Jun 2, 2011

Well let me start off by saying that the overall process was a breeze. We checked out cars and cars also suggested by Lee. The suggested vehicle was what me and my wife ended up purchasing a day later. I would highly recommend this experience to anyone looking to buy a ford vehicle. The thing I liked the most over other dealers that I had recently visited was that there was never a moment of awkwardness. This really shocked me and defiantly helped with a important decision like buying a car.

ahill6958

May 31, 2011

I have used Lee Turner as a sales rep on my last 2 purchases with Londonderry Ford. Terrific salespersonj ! Personable, knowledgable, courteous, and friendly! Would use him, and Ford of Londonderry again, and have recommended him to several friends over the years .

Billybobcraig

May 27, 2011

Lee Turner has been there every step of the way for my new car purchases. Lee brings a new meaning to the word salesperson. He is not your typical salesman. I have bought several vehicles over the years and if i'm looking for a Ford, Lee is the person to buy it from. I have had many of my friends see Lee when they were looking for a vehicle. He is not only a great salsman but a great friend.

bhop

May 25, 2011

Works to get the best deal possible. Great follow up. Makes sure you are very satisfied with your purchase.Exlaines all of the processes that are involved with a new car purchase. Service is easy to get appointments. Works with you if you need a loaner car.

Chef E

May 25, 2011

Thanx Lee for going the extra mile finding a the right vehiclefor my family. Also picking me up personaly at my home because i was without a rideHe honestly answerd all my questions.He followed up by calling a few days later to make sure all went well.I never do surveys.Lee Turner i felt made the experiencebetter and deserves the reconition.Thank you.Also i would like to thank Mike Colotti in the service department.He helped make the recall on my Windstar go smoother by answering my questions calling, following up letting me Know the status he handled this matter very professionally.

MollieC

May 25, 2011

Lee and Ford of Londonderry were the most comfortable car dealership I have ever dealt with. Lee was an exceptionable salesman. I had heard wonderful reviews from my parents who had bought cars from Lee, and my experience was just as wonderful. I hope to keep a friendly and professional with both Lee and Ford of Londonderry.

Nickie

May 19, 2011

Geoff was AMAZIING!!!! My husband was not available....first car I have purchased alone....he was a gentlemen, very (VERY) amusing, totally honest and overall just put me completely at ease. I must say that the whole sales department was the same way. I was there 2 or 3 times during my purchase and everyone made me feel welcomed and at ease. Definitely NOT what you usually hear about car salesmen! Did I get a good deal......I'm not sure...I think so.....BUT I felt like I did! Waiting to see if the service department has improved as well.....that will make the most difference as to whether I (and my husband and his need for trucks for Construction Company) buy a Ford again or not. Two residents of Londonderry have asked me if I like the car and the service. I highly recommended Geoff......will wait to see if service dept. can be as highly recommended before I give a GOLD Star! But as far as Geoff goes......GOLD STAR ++++++!Love...love....love...my car!!!!Thank you,Nickie Lindquist

lawman0554

May 17, 2011

I have brought my vehicle to Londonderry Ford for all my service needs since I bought it new in 2006 from a dealer in Ma. The service dept really listens to the customers concerns they may have about a repair. When I bring my explorer in for repairs I deal with the same service writer his name is Michael Colotti he gos above and beyond to make sure your trip the service dept is painless. I give this dealer ship 5 stars love every thing about it.

chrisford

May 17, 2011

Bruce was very helpful bring the new truck to my office knowing that we didnt have alot of time to leave for periods of time through out the day. Once we decided on a the truck we wanted the "closing" process was quick and painless and we were out of there in no time. Everything about this purchase was great from the beautiful dealership to the friendly staff to the great pricing. I plan to use ford of londonderry again

Mongoose

May 16, 2011

At the age of 52 I was able to get the truck of my dreams, but I was not looking forward to dealing with a salesmen. A friend of mine had told me to go to Ford of Londonderry because he had worked with them many times and was very happy. So I did. The dealership, the sales staff, in fact the entire experience was surprisingly enjoyable. All my questions were answered, sometimes more than once. They even answered questions that I had no idea that I even needed to ask.Thank you Ford of Londonderry for getting rid of the myth of "The Salesmen"

michie57

May 16, 2011

Dealing with Ford of Londonderry was an absolute pleasure. I would highly recommend this dealership and salesman, Tom Doyle, in particular. Tom is a very knowledgeable guy and his focus is always on the customer's best interest. His low key sales approach was welcoming and honestly made a daunting experience very much enjoyable. Tom is definitely a straight-shooter and his enthusiasm for his job is a cut above the rest. Tom went above and beyond explaining the car and its features to us, much more than any dealership ever took the time to do. The next story, Id like to share, should prove what a great guy Tom truly is. On the evening of our scheduled pickup, Tom was reviewing the Sync system with us. My phone had a mind of its own that evening and wasnt cooperating with us when it came to pairing it with Sync. After numerous unsuccessful tries, Tom then suggested that we (him included!) go to the local Verizon Wireless store, my cell provider, for some further troubleshooting assistance. Our visit there lasted from about 6pm to 8pm, and Tom was there every step of the way. He is very technical in nature and clearly took the reigns at being our advocator on the subject at hand. He led the conversation with Verizon and demonstrated to them the issues at hand. As it turned out, my cell phone needed a simple firmware upgrade and has thus worked ever since. I am certain that any other person would have just told me to go figure it out and to come back when it's fixed. Not Tom. After our many apologies to him, he always replied this is part of my job. Tom took time away from the sales floor to make sure our issues were resolved that night. He never once made us feel like a nuisance and we were always welcomed to call him whenever. He is truly not just there for the final sale; and as in his own words, It's today, tomorrow, and always if we were to ever need him from additional questions or further support in the future. I couldnt say enough about this dealership. From start to finish, it was simply the best. Ford of Londonderry will always be my first recommendation to others and will continue to be our own one-stop-shop! Thank you! Steve and Michelle B

BlackMagic

May 14, 2011

Tom Doyle; Thank you for a terrific experience in purchasing my new Ford Fusion. You were a breath of fresh air. Your Extreme passion for Ford and knowledge of the car was instrumental in my decision to buy. Thank you for your focus on exactly what I wanted and taking the extra mile to travel to CT to make it happen. I very happy with my Fusion and make the right decision. Your a valuable asset to Ford and I hope they recognize it. Thank you. Michelle G.

lisalee1224

May 14, 2011

Lee Turner was an exceptional salesman at Ford of Londonderry. He came in on his day off to help me pick out and buy a new 2012 Ford Focus. I never felt rushed or pressured in any way, he kept me smiling and happy the whole time! Lee really is one of the best salesmen at this Ford dealership. I would recommend him to my friends and family in a heartbeat! If you need a new Ford, seriously Lee Turner is the man to see!!

ccattoggio

May 14, 2011

Me & my husband bought two vehicles with the help from Tom Doyle. He was knowledgeable, direct & went the extra mile to get us into a payment that we could afford and were happy with. Our experience at Ford of Londonderry was quick, easy and painless and my husband really enjoyed your "free" snack station. I will recommend anyone to visit and purchase a car from Ford of Londonderry and tell them to see Tom Doyle.

maureens

May 9, 2011

We needed to rent 12-passenger vans and Ford of Londonderry worked things out perfectly. They were very flexibile with pick-up times, and willing to accomodate early morning departures. Setting up an account was very easy thanks to some work by Cindy. Overall a great experience!

sciarappa

May 9, 2011

Michael is very understanding about my need to have my SUV running safely while also keeping costs reasonable. He always arranges convenient appointment times and shuttle service home and back to the shop. We bring 3 of our family's cars to Ford of Londonderry and have not been disappointed.

schausse

May 9, 2011

I recently had the pleasure of bringing my car in for an alignment and oil change at Ford of Londonderry and dealt with Michael Colotti in the service department. I don't usually consider getting work done to my car a pleasure, but they exceeded my expectations. Not only was the pricing fair, but they were able to work around my busy schedule and completed the service ahead of schedule (rare). Michael was not only knowledgeable, but also a true professional. I would (and have) recommended Michael and Ford of Londonderry to friends and family, and will be back for future service.

tildy17

May 9, 2011

Lee was great to work with. He made my truck purchese very fun.And always checks up on me to see how things are going. He even calls during the holidays just to say Hi.Anytime I need anything he is right there to help me out no matter what the issue is.

jfitch

May 9, 2011

This is my third Ford Explorer. I purchased the third one from Londonderry Ford in New Hampshire. It was by far the best purchasing experience I have had. The sales help were very knowledgeable, professional and willing to equip the car to my liking. I chose the Eddie Bauer edition and am very happy with it. I would encourage others to visit this dealership.

ppeters

May 8, 2011

Lee Turner is a reliable sales rep - very rare in this day and age. When we are ready to order another truck we absolutely would visit this dealership and work with Lee - the truck we purchased has been good - everyone at the dealership has been terrific.

sharon hoaglund

May 7, 2011

My exsperience with londonderry ford was great. I actually was not even out to look at new cars the day that i stopped into the dealership. We had talked about the possiability . we drove by and my husband desided to stop. I looked at only one vehicle, the 2011 ford escape . went for a ride my sales man(bruce Boutin) was very knowledgable and we desided on the spot if the numbers were right we would buy this suv.. i love the truck and look forward to going back to londonderry for all my service work . when i picked up my new suv, i was so pleased with the coverage of information that Bruce took to make sure i understood all the great feature (some i didn't even realise the truck had) i would recommend bruce and londonderry ford to any one looking for a new vehicle. again thank you so much my new truck is exactly what i wanted. by the way i have only ever owned and drove fords... now i know why. thank you from sharon and rick

ecaron

May 5, 2011

Had an emergency issue with my passenger side window in the middle of a sustained deluge of rain. Michael and the whole service department staff were great to me even though I currently do not own a Ford vehicle. Michael scrambled around several local dealerships and secured the mechanism needed to complete the repair. Cost me a few bucks to get the job done but someone made a special trip to get me the part. I was back on the road in no time minus an interior rainstorm and I even got some shopping done across the street. Bottom line, these guys did me a solid and my next vehicle purchase will be at Ford of Londonderry for sure. Also, the free soda and Hoodsie cups in the waiting room are a really nice touch. Since I pass by frequently I stopped in to thank Mike and he only smiled when I grabbed an extra hoodsie cup for my trouble. Everyone was super friendly and I enjoyed joining in the light hearted banter between the staff. My window has worked perfect with no problems since the repair and is actually operating much faster now. Great people to deal with.

our3kids

May 5, 2011

Lee was so wonderful to work with! Both my husband and I asked for Lee when we were shopping for a vehicle. He went above and beyond to answer our questions and get us the best deal possible! He is always checking in with us and we will be getting our next vehicle from him!

DArsenault

May 5, 2011

My husband and I just purchased a used Ford F150 and I could not have asked for better, friendlier or quicker service. We told Daryn what we were looking for, he found it, we took a great ride, and closed the deal at our convenience. I have purchased many vehicles in my life and it's usually very painful with dealers coming at you from all directions, but not this time, WOW, it was great! We felt so comfortable the whole time as though Daryn wanted to be sure we were taken care of at every step he even introduced us to the service department and showed us where to park should we need maintainence! Jeez! I feel like part of the Londonderry Ford family now!Thanks Daryn and if anyone wants a wonderful, coutious, stress free car purchase, go see Daryn Turner at Londonderry Ford, Londonderry, NH.

kwallace

May 5, 2011

When my husband and I were shopping for a car, Lee Turner was the salesman that took care of us. He answered any questions we had and we ended up buying a 2009 Ford Focus, which we love driving. When any of my friends or family mention they are thinking of purchasing a vehicle, I always tell them to go to Ford of Londonderry and ask for Lee Turner.

atortorello

May 5, 2011

It is not often that you feel comfortable dealing with a car salesman and much less a mechanic. There are a number of cliche's / jokes regarding both. In saying that, I can happily state that the staff (both on the sales and repair side) at Ford of Londonderry break those cliche's.My overall experience with purchasing and maintaining a car at FoL has been and will continue to be an educational and comfortable process. I have always felt that my sales associate and mechanic truly want what is best for me and my family.Because of this experience and comfort-level I will continue to be a loyal customer of FoL and recommend them to anyone interested in a new or used vehicle.

davelysk

May 5, 2011

I was in a pinch with some service work needed on my vehicle and when i brought my car to the ford dealership i was extremely impressed with the professionalism of the service dept manager Mike Colotti. His demeanor and attitude was very impressive for an auto service department. It is refreshing knowing that honesty and customer service still exist in this industry.

sccummings11

May 4, 2011

Lee Turner was the most informative, patient, and fair dealer my husband and I have ever worked with. We took our time when searching for a new vehicle, and we visited Ford of Londonderry three times before purchasing a vehicle. Lee did not pressure us to buy a vehicle, but rather he tailored each visit to meet our needs. We went to several dealerships while searching for our new car, but Ford of Londonderry's service and rebates far surpassed the competition in the area. Since we purchased our new truck, Lee has called a few times to be sure our truck has met our needs and is running as expected. We even recommended Lee to a family member who purchased a truck within the first visit with him. It was the best car-buying experience we have had thus far.

VJenkinson

May 4, 2011

Lee Turner is an excellent salesman would not sell you something you don't need. Love my car! He has sold us 4 cars and we've had no problems we are all happy! My husband gave me a Ford Edge for Christmas and Lee was so helpful to my husband with keeping the secret and hanging in there until Christams Eve for him to pick it up...

jboucher76

May 4, 2011

Lee was a great salesman - Highly Recommended! I will definitely be working with him again in the future. Low pressure and great customer relations. He is an honest guy that really works with the customers to give them a good deal. Very upfront with costs and was very easy to work with.

mike cove

May 4, 2011

lee was very helpful and if it was not for him we would not have bought a ford.He was very honest and helpful. worked very hard to get a fair price as well as show us all the features and options of the vehical. this is the second vehical i have bought from this sales person as well as the dealer.

joeanzalone

May 4, 2011

I give this dealer a 5 because they took care of everything they said would be taking care of in a reasonable time frame. I thank BOB MORISSETTE the salesman for going out of his way after the sale was made.I would not hesitate to bring a family member or a friend there.

campbell130

May 4, 2011

Lee Turner has made our experience in purchasing two new vehicles in the past year very comforting. He follows up with us regularly to make sure things are going OK. We feel that he is a friend not just a car saleman. Ford of Londonderry and Lee Turner will be where we go to to purchase any vehicles from now on.

debrocks

May 3, 2011

Looking online for a "slightly used" Mustang brought us to Ford of Londonderry. I found a beautiful, reasonably priced, 2010 convertible, almost exactly what I was looking for. From the start Mr. Larry Rose was friendly, helpful and very well informed. We agreed on a price for my trade, which was just about right, and also "haggled" to have some rocker panel decals put on. Mr. Rose & the Mgr. agreed and we had a deal!A few days later my car was ready, washed, waxed, and as promised, the decal stripes were on. The paperwork was all prepared and ready for my signature, they even called my insurance company for me to get a binder, the guys really made the experience quite painless. After the paperwork Mr. Rose took the time to come outside with me to show me how all the bells & whistles worked on my new car, he was very knowledgeable and informed. Mr. Rose seemed to be a good guy and not a typical car salesman. I was made to feel comfortable and not at all pressured, he was truly a pleasure to deal with.Sadly, less than a month later the engine light came on, I called Larry & explained the situation, he went down to the service dept. and called me back inside of 10 minutes. He put me in contact with Alan Randal. Mr. Randal was very pleasant and helpful over the phone. He Squeezed in an appointment for me the same day. The problem turned out to be minor, the technitions cleaned it up and had me on my way fairly quickly. Overall my experiences with Ford of Londonderry have been pleasurable and I look forward to visiting again in the future.PS- Larry promised not to sell my trade (also a mustang convt) to some 19 year old dumbass who wont appreciate her! Larry rocks out loud!

Gerard54

May 2, 2011

My wife and I went there to buy a used Navigator and were treated with the utmost respect. The salesman and owner/manager worked very hard to make this purchase as mutually profitable as possible for all parties involved. We will be more than happy to recommend this dealership to one and all.Gerry & Denise Drolet

LaurenReed

May 2, 2011

Everyone at Ford of Londonderry was wonderful to work with! They were all very well informed and couldn't have delivered better customer service!! I felt very comfortable during my experience of purchasing a new vehicle and would recommend anyone to visit this dealership to purchase their next vehicle. They made it very easy to feel confident and comfortable with the big purchase!

Timkreatz

May 2, 2011

I brought my 2006 Ford Explorer in for a new radiator last week, and was very satisfied with the service provided. Work was done quickly, and at a good price. I would definitely recommend this dealership to anyone, and will be going back for all future servicing needs.

Bob Morneau

May 2, 2011

I have been buying Fords from this dealership for many years. The car I just purchased is the first since the dealership has changed ownership. I have always been very satisfied with the former owner Gladstone Ford. The new dealership ,however is a cut above and the experience was a pleasure. The price was competive and the usually painful experience of the paper work was made very very simple. The features on this car are numerous and the explanation and attentiveness to detail was very meticulous and any and all questions were answered to our complete satisfaction. I attempted to find this vehicle at just about every dealer in the state of N.H. There just was not any available and RogerTalini told me that He would find one and he did so. the others tried to sell us what they had in stock and the color and options were just not right. I was alsotold that I could order it and it would take 10 to 12 weeksto get.I am also in the market for a new ford pickup in the near future and you can be rest assured Ford ofLondonderry will be my first and hopefully last stop.

missyd

May 2, 2011

Very friendly atmosphere. I felt so comfortable buying my car there and thanks for making the kids happy too with the ice cream sandwiches. I am a returning customer. I have purchased a vehicle here before and returned because trust and service is important to me. Service at ford of londonderry is exceptional.

Irishdoc

Apr 29, 2011

Had an opportunity to almost purchased a new Ford fusion. We worked out the deal and came to a price. When we came in the next day to actually buy the car, we found that the price had been raised one thousand dollars! When we asked why the price was different, and significantly higher than the day before, they were not able to give us an answer. Basically, they said "that's the deal, Take it or leave it". Well we simply left the dealership and went to find another car. They then began calling us 4 to 5 times over the next hour and eventually drop the price down to the original bargained for amount. In my opinion this is a very poor business practice. We are never going to have anything to do with those people again. The Fusion is a nice car, but those whores sell it. They will never got a get a dime from this family.STAY AWAY FROM THEM!

catherined

Apr 29, 2011

Bob answered our questions totally and was never pushy.Chuck was very accomidating with sunroof.It was presidents day weekend and we never feltrushed or sat and waited for any great lengthof time. we will be back to see Bob to purchaseour next Edge.

blue/green

Apr 28, 2011

Were not pushy.Did not rush me in the show room. let me take my time test drive many types of fords., wanted me to be happy with my decision.found a car in the color/options I wanted. went over all senerios to buy/ lease car.were very good at explaining all the technology, inside the car.

joyce page

Apr 27, 2011

My husband had shopped for a new car for quite a long time. At the beginning of my search, I was interested in an Escape, until I drove an Edge - then I was sold. We came to Ford of Londonderry, hoping to avoid the bigger city approach one can get when car shopping. We're very happy we came to Ford of Londonderry, as we found doing business there to be a very pleasant experience. Our Salesman, Geoff was not only very knowledgeable, but very patient in answering all of our questions; he walked us through all of the new technology (which was new to us), and often told us to call him anytime with questions we may not have remembered at the time. He had a great personality and was so down to earth. We love our new Edge - special attention was given to get us exactly what we wanted, i.e., the exterior/interior colors, to mention a few.

yar

Apr 27, 2011

I Have been doing business with Ford of Londonderryservice dept. for yearsThey have always treated us fairly and their Sales dept did a great job with our 1st purchase through themThe communication with getting the upgrade was great and the process was quick and complete

npors

Apr 23, 2011

Great service from Michael Colotti and the rest of the service team. Have had numerous items fixed on my cars over the past few years and the team has handled each professionally. Most recently went in for a oil change and like usual the treatment was very good and the time spent in the shop very minimal. Thanks for the great work.

dsmitty437

Apr 22, 2011

Excellent experience and look forward to having our service completed at Londonderry Ford. Larry, our salesperson and Chuck the business manager were able to meet our price point for the vehicle the 2010 Explorer. This is how car buying should happen no pressure and honest sales!!!

fred loder

Apr 20, 2011

I am retired and a friend told me that if I needed some work done on my car to call Londenderry Ford and they would help. I did and was very pleased. I talked to the service manager [Joe Snyder] and he told me what the problem was right away. Everyone I talked to was very professional. If I need any more work done on my car I will bring it there. Also if I decide to by a new car I will go there.

nlci

Apr 19, 2011

I have been bringing my three vehicles (fleet customer)to Ford of Londonderry for approximately two years now. The entire staff, especially Michael Colotti and Jerry and John, the diesel techs) are thorough, professional and extremely knowledgeable in their fields. The techs fix the problem on the first visit while understanding these are work vehicles and that I need them back as soon as possible. The shop rates are fair and equitable. I would highly recommend Ford of Londonderry's service dept. to anyone

cemehalick

Apr 18, 2011

The service I received at this dealership was both Professional and Courteous. Mike's positive attitude and friendliness has a way of turning a potentially, negative experience into a positive Customer experience.Mike's dedication to his position and the overall Customer experience with benefit the Ford family.

drfitz

Apr 15, 2011

Very pleasant experience. Had the Shelby no one else had w/ all the right options. Heated seats not an option but they found a way to get them done. Found better financing than I could on my own. Car waxed w/ full tank of premium. Couldn't be happier. Strongly recommended.

StephenJNottonson

Apr 14, 2011

This is my second new F250 bought from Geoffrey Bates, my salesman.Geoffrey was recommended to me by his former sales manager. I askedfor the name of a no nonsense salesman, good product knowledge withvery accurate answers. That's been my experience with Geoffrey, whomI've stayed in touch with when my Ford is serviced downstairs at thedealership. I suspect that Geoffrey would be a great sales person forwomen to deal with when they would like a great buying experience. Iwouldn't hesitate to suggest to my wife that see talk with Geoffrey whenshe is looking for Ford merchandise. She can go alone, Geoffrey wouldtake good care of her.

mb1234

Apr 12, 2011

Michael Colotti provided me with excellent customer service on my latest visit to Ford of Londonderry. During my latest visit, he presented me with various options for work that needed to get done and work that was recommended. My vehicle was ready in a timely fashion which will lead me to continue using Michael and the service department there. I will also not hesitate to recommend this dealership to friends as the customer support was superb.

GroundMasters

Apr 12, 2011

I have 10 large diesel trucks and Mike Colotti has been my fleet manager for several years. Dealing with Mike at Londonderry Ford is more than satisfying and cost effective. His diesel mechanics get the job done right the first time and diagnose additional issues for preventitive maintenance as well. I can't say enough about my experience with Mike and the efficiency that he handles my fleet with. All trucks are in and out quickly so we can get back to work. Londonderry Ford is the place to go if you need the BEST fleet maintenance.Bryan LastPresidentGroundMasters Corp

RacingFanatic

Apr 12, 2011

Michael Colotti was such a great help to me, when i brought my car in for service. He gave me all the options, and price ranges for each and did not try to pressure me one way or the other. With such great service its no wonder Ford of Londonderry won the 2010 Presidents Award from Ford Motor Company. Very open and upfront service, and i would definitely recommend this dealership to every one of my friends and family.

jharp

Apr 11, 2011

I routinely have the need to go to the ford of Londonderry for service on my ford f-150 as I drive all over New England every week. The past few visits to get my truck serviced I have stopped by unannounced for regular oil change and a few minor problems the truck was having. Both times Mike and his team were able to get my truck in right away and I cant tell you how important that is for my work. Without this truck I would be stranded. For that reason alone I will not go anywhere else because I know when I go to get my truck serviced even without an appointment Mike will help me out the best he can, even if that means leaving my truck overnight and actually having them give me a ride home. I cant thank Ford of Londonderry and Mike enough for all of the hard work. Thanks again!

richard76

Apr 10, 2011

Bought new Connect. Salesman good, salesmanger tough, no sympathy for poor oldsenior citzen. No knowledge of auto service dept. Will have rating after somethinggoes a miss. How can a person have a opinion of another persons ability to be honestin dealings when only contact was of short duration??The company "FORD" I know, have owned FORDs, my motor home is powered by FORD......

DonnaLLC

Apr 10, 2011

Alan/Service Advisor was very informative and detailed in explaining to me the issues needing repair on my vehicle. He coordinated my courtesy ride to and from work and was flexible in working with me when another issue arrived with my vehicle. The waiting area at Londonderry Ford was very comfortable and the additional staff present in that area were professional and courteous. This was my first experience with this dealership/service department and I will now continue to have work done on my vehicle at this location.

tonyo

Apr 10, 2011

I problem with my had an intermitent problem with my 2002 Ford Explorer. The problem was repaired correctly the first time and I was informed that I was driving around with a broken col spring that had rotted out. Mike recomended an excellent way for the repair.

fordfusion2011

Apr 7, 2011

My experience at Ford of Londonderry was the best one that I have had ever purchasing a vehicle. From the moment I walked into the dealership, I was greated with a smile and felt very comfortable walking in to the dealership. Jeff showed me a coupld of different Fusions and was very patien with me until I found the one that was right for me. Jeff gave me a great price and did not play any games. When it came time for delivery, he went over all of the features and options and made sure I was comfortable with the SYNC system. I have already sent a few of my friends to Jeff and they too have bought. I can now see why Ford of Londonderry is the Presidents Award Winner for Ford. Keep up the good work. I love my Fusion!!!

jon1968

Apr 6, 2011

I had my vehicle diagnosed with an issue from a previous shop but when they couldn't figure out how to fix it I decided it was time to bring my vehicle into a dealership. My service Rep was Justin. He explained how even though my vehicle was previously diagnosed they had to ensure that in fact was the correct diagnosis. After the diagnosis Justin explained how they had found other issues my shop had missed. I was bummed that there was more issues than I expected but glad they found the correct problem. Justin's thorough explaination and excellent service insures that this will now be my permanent repair shop for my vehicle.

ford4life2005

Apr 6, 2011

I brought my ford escape in for tire rotaion and an oil change and my service rep was Justin. He was very freindly during the time i was there. Justin took the time to explain excatly what the techs were going to do and how long it would take which was very accurate. Justin also advisd me to wait in their comfortable waiting room and to help myself to any beverages or snacks. This dealership has alot going for them with the people they hire!

cwhales

Apr 6, 2011

I recently moved to the area from California and brought my 2010 Ford Fusion Hybrid to Ford of Londonderry for standard service after my cross country drive. I was introduced to Michael Colotti in the service department who immediately made my appointment not only efficient in cost and service, but made my personal relationship with Ford of Londonderry a positive, long-term one.

timothy_amato

Apr 6, 2011

I had to bring in my Ford Mustang in for Service and I worked with Michael Colotti who helped me out. I had great customer service, and very friendly. Plus my car came out of the shop driving much better then when I brought it in.I am very satisfied with the whole experience.

bcussen

Apr 6, 2011

My Father and I Bought a Fusion from this dealership and have had a great experience with Ford, Ford of Londonderry, and Michael Colotti in the Service Department. We have had great service here, as they are dependable with all of their estimates and timely with their appointments.

daveregan3

Apr 6, 2011

I brought my car in for service and dealt with Michael Colotti. He was very friendly and knowledgable. He was very helpful in explaining what was wrong with my car and my options. I would recommend this dealership and the service of Michael Colotti in the future.

fiestababe

Apr 5, 2011

I recently went into Ford of Londonderry looking for both personal and business vehicles. Tom listened carefully to my needs and then showed me cars that were safe, reliable and appropriate for my budget. He did not try to sell me something I did not need. After deciding on purchasing a 2011 Ford Fiesta, Tom went over and above to explaining the car and its features. He made it clear that he would be available any time after the sale to answer any additional questions and to provide support if we had issues.Regarding a vehicle for my business, Tom was able to find an affordable solution in a used van. I feel he helped negotiate a fair deal for the cost of the vehicle as well as arranging a good loan rate.I appreciate Tom's enthusiam for his job and how it made my dealings with Ford of Londonderry a pleasure. I would highly recommend this dealership and Tom in particular to anyone looking to purchase a vehicle.StacyLondonderry

sduffy55

Apr 5, 2011

Our expreience with Ford of Londonderry was amazing. Absolutely every one of our needs were meet every step of the way through this process. Jeff Brunini, our sale person, was extremely knowledgable and professional and explained everything completely without missing a beat. I would highly recommend Jeff and Ford of Londonderry, they made what can be a very stessful process very simple and stress free!

shady

Apr 4, 2011

Our experience with Jim McGovern and his team at Ford of Londonderry is always exceptional. From sales to service their commitment to helping their customers is always outstanding. We have purchased 5 trucks over the last few years and recommend to anyone we know who is looking for a vehicle, truck or car, to go to Ford of Londonderry and see what they have to offer.

Smithke10

Apr 4, 2011

I recently brought my car to be serviced at Ford of Londonderry. I had the breaks serviced as well as a set of new tires put on. I had such a pleasant experience dealing with the service manager, Michael Colotti, that I will continue to give Ford of Londonderry my business. He went above and beyond to make sure the drop-off and pick-up of my car went seamlessly and showed that he was personally concerned with saving me money and helping me to get the most out of the service. Furthermore, Mr. Colotti exemplified great customer service and great social skills. What a breath of fresh air to deal with someone who you can talk to on a personal level and who takes pride in his job. I have had oil changes here in years past and although that is something that I could do easily at another servicer closer to my home, I feel comfort in taking my service to Ford of Londonderry because I am always treated with impeccable customer service. I will continue to come here for all of my servicing and sale needs going forward.Thank you for making my experience a great one.

Patriciak1

Apr 4, 2011

This is my second Ford Escape purchase with this dealership. Sales, financing and service departments have offered great service each time. Very professional and friendly staff. Mr. Boutin was very helpful both with the sale of the vehicle and the instruction on how to operate the features. He was very patient and knowledgeable. Mr. Boutin listened to my specific needs and helped me to find the right vehicle. After the purchase he was prepared with the answers to some of my questions with regards to the navigation system and provided specific instruction and location in the manual for future reference, which was most appreciated. The financing department and manager also helped to make the purchase go smoothly. Great service overall. I will continue to purchase my vehicles and have them serviced at Ford of Londonderry.

shortie826

Apr 4, 2011

From the very begining of my experience with Bob at the Ford of Londonderry it was pleasant. He kept me in the loop with the status of my ordered vechile and I had nothing but a very positive experience. This is now my 2nd Ford purchase and this is the only dealership I will be giving my business to from now on.

Stevew2867

Apr 1, 2011

Went to Ford of Londonderry with 2 issues for my car. Explained the problem to Mr. Snyder and in one visit both issues were taken care of. As listed above my experience at Ford of Londonderry was excellent. i arrived at the time I was told to arrive and my vehicle was taken on time and every thing was on schedule. All work was completed on time and all work was done with no further issues.

daianayoung

Apr 1, 2011

I love my new car. Lee was very nice and helpfull. He showed me how to use the SYNC and few other things. This is my second Fusion and I love it. Lee talked me into buy my first one and now I wont drive anything else. I'm very happy with me car and the great service from Ford of Londonderry! Thanks Lee!!!

deblen

Apr 1, 2011

My experience with dealing with Londonderry Ford began with my contact with Jeff Brunini on the internet. He emailed me and inquired what vehicle I was interested in. He set up a date and time with the sales manager, Roger Tallini. Upon our arrival we met Roger and was introduced to Larry Rose a salesman. We drove 2 vehicles, both Ford Fusions. We were interested in a 4 cylinder and Roger was able to locate a Ford Fushion SEL with the features that we wanted. When the vehicle was located Roger and I negotiated a price. I was able to take advantage of the Ford rebates, which helped negotiate the deal. Larry Rose was very knowledgeable and friendly when we picked up our new car. He went over the books and explained the features of the vehicle including Syn features. Roger, Larry and Jeff stated that they were available at anytime for any questions that I have concerning the operation of the features on the vehicle. We appreciate the time and effort that went into this buying experience. We look forward to visiting Londonderry Ford to maintain our new vehicle.

Dianearz

Apr 1, 2011

I brought my car in for service and Alan was very friendly, approachable, knowledgeable and professional. He spoke to me in terms that I could understand and explained the entire process and everything that was going to be happening with the service on my car. The service was prompt and my car was ready when he said it would be.I am very pleased with my experience at this dealership and will be going back if I have any other car issues. I will also be recommending this dealership and Alan to my friends and family.

rrago

Mar 31, 2011

It was a great experince and a pleaseure to work with such knowledgeable staff.The dealership was clean and they explained everything they did to my vechicle. They also let me use an office to work from while I waited for my vechicle. I earn points on all the service work I have performed at the and the program usally pays for my oils changes. I think it is a great program that they offer at Ford of Londonderry

mdimarz

Mar 30, 2011

I was ready to leave my car for dead, and for a very reasonable price, my car is running like I just bought it. They were honest, fair, prompt and thorough. I'd also mention my car isn't even a Ford. My next one will be. I'm thinking of a new F150.

PaulaG1202

Mar 30, 2011

I have been dealing with Michael Colotti since I purchased my Explorer 5 years ago. Mike is very knowledgeable about the issues with my vehicle and always takes time to explain what the problem is and my options to resolve it. I never leave there feeling like I got ripped off and continue to go back to Londonderry Ford to see Mike anytime I have an issue with my SUV.

jpoirier

Mar 30, 2011

I service my vehicle with the Ford of Londonderry service department and have had a very positive and professional experience each and every time I have gone there. The staff was both knowledgable and the work done was completed to my satisfaction. I would definitely recommend the service department for regular maintenance such as oil changes and timely checkups. The most recent work I had done was a routine oil change and I was very impressed as usual with the service I received.

JJCarr

Mar 30, 2011

Cindy is one of the nicest and most HONEST people I have ever encountered at an auto dealership. She was very sincere about helping me find the right fit for my needs, and very knowledgable about all of the options available from Ford. I would, without a doubt, reccomend Ford of Londonderry to anyone.

inle54

Mar 30, 2011

I've had many experiences with other service departments over the years and I can honestly say that Londonderry Ford is far superior than any other dealership I've been to. As long as I own a Ford, it's worth the extra drive for service at Londondery Ford.

rjciardi

Mar 30, 2011

Unfortunately my truck has been in the shop a large number of times since the day that I bought it. After getting taken for a ride with other dealerships I stumbled upon Ford of Londonderry and met Mike Colotti. After receiving stellar services from Mike and his team I have recommended friends and family to Ford of Londonderry and have sworn that I will never take my vehicles to another dealership as have they.Mikes professionalism and knowledge of the process is unmatched with anyone that I have ever dealt with. My truck always came back with all problems resolved and a full explanation of the services history. I always know that I am leaving my truck in good hands! I highly recommend Mike and his department for any type of mechanical or body work Hands Down!! Any dealership would be lucky to have Mike on their staff!Thanks Mike for all of you hard work!!

Andypops

Mar 30, 2011

The service I have received at this dealership has been consistent and excellent. Joe Snyder the service manager is extremely knowledgeable, helpful, and knows cars and trucks top to bottom. Repairs are always explained to me in a manner that I can understand and I never feel inferior. The new waiting area makes the experience even more pleasant. I will continue to use this dealer for all service in the future.

carol larkin

Mar 29, 2011

I was approached and treated courteously as soon as I walked in the door. Everyone working there seemed to be enjoying what they were doing and made me feel comfortable right away. Jeff Brunini was my salesperson. After seating me and getting me a cup of hot chocolate, he listened to my needs, my price restrictions, and came up with the car that was right for me. Once my credit was approved, another gentleman took me into a quiet office and helped me with my financing. Jeff then took me to my new car, where he showed me how to operate everything. He gave me his phone number and urged me to call him for any reason, with any issues I may have with the car. I plan on going to Londonderry for any other car needs and I will definitely refer them to my friends.

cityofchamps2011

Mar 29, 2011

An exceptional experience since purchasing our 2010 Taurus in May of 2010. The no pressure sales approach makes buying a breeze and quick and efficient maintenance visits make Ford Of Londonderry a one stop shop. I am typically one to be weary of making references to friends and family but I have already made countless sales and service referrals to Ford of Londonderry. Kudos to this team.

Mikem9999999

Mar 29, 2011

Michael was an extemely helpful during my visit. He walked me through the issue i was having with my car then fixed my car in a timely manner. I will definately be sending referrals his way in the future. Thank you

hp534u

Mar 29, 2011

Ford of Londonderry services all my vehicles. Service Manager Joe Snyder makes sure that every vehicle being serviced is treated as if it were his own. It doesn't matter whether it is an individual's car or one of a large fleet they are all treated equally. Their prices are Great and work is always done in a timely manner.

Smallman Builders

Mar 29, 2011

I recently purchased a new F250 at Ford of Londonderry. It was by far the best experience I have ever had buying a vehicle!!Everyone I dealt with there from Chuck the finance director to Joe Snyder the service manager was incredible!!I will most definately be doing all my Bussiness with them!!1Alan Smallman-Builder Topsfield, Ma. 01983

pszalowski

Mar 29, 2011

I recently referred friends of mine to Bruce Boutin at Ford of Londonderry. They were a young couple with their first baby on the way and needed to get a vehicle that was more suitable than what they currently had. They recounted some of their horror stories from other dealerships of being haggled and chased and incessantly followed up with. I knew that if I gave them Bruce's information the experience would be completely different. They emphasized that they were just looking and did not want to buy anything, and I knew Bruce would not be pushy with them. Sure enough, they had such a great experience and felt so comfortable that they ended up buying a car anyway, and at a price that beat any of the other dealerships that had been so pushy and kept giving the 'alright, this is the best we can offer' line. Thanks Bruce and Ford of Londonderry for being so great with a trusted referral!

UMSWELDING

Mar 28, 2011

Lee was extremly helpful,very detailed oriented and a great guy to work the deal out.We were surprised by all the features the vehicle offered along with help from Lee explaining how to use them all.I would highly recommend working with Lee and we intend to on our next purchase

kcassidy

Mar 27, 2011

Working with Joe Snyder and the guys at Londonderry Ford, makes running our Fleet of trucks a lot easier. No matter the time, or day that we have an issue with a truck, the issue is resolved within 24 hrs - sometimes even sooner.I would highly recommend the service dept. at Londonderry Ford to anyone that was getting their vehicle or fleet maintained.

cotesteve

Mar 26, 2011

Initially I was just looking to see what was out there for used trucks.I had visited other dealerships and was unhappy with the experience.Tom was able to put me in a new truck at the price I expected for a used truck.He is friendly and knowledgable.

scwcpa

Mar 26, 2011

I bring my Ford Explorer from Massachusetts to Londonderry NH because of the excellent service provided by Joe snyder and his service team. I wait while my car is being serviced and they inform me of any additional items that may be needed. I always leave feeling that I got exactly what I needed at a reasonable price.

Matarese

Mar 25, 2011

Ford of Londonderry had a good reputation in Massachusetts, so I thought I would check out the New Hampshire dealership. I was considering turning my Jeep, Wrangler in and I was not sure what brand or even make of a new motor vehicle I wanted or could afford. I knew I wanted a four wheel drive. I had stopped by one other dealership in Massachusetts and got the run around, and several phone calls. I bought at the Ford of Londonderry initial because of the salesperson. He discussed a fair price for the trade in I had and for the Ford, Escape that I bought. If he and the Sales Manager did not act as professional as they did and discuss the sale in the way that they did I would have probably waited, and may not have bought a new motor vehicle. They were very professional,helpful, and fair. I am not someone who has always had a great experience at a car dealership, so for me to give them a five star rating really means something. Check their dealership out it will be worth it.

kidyoung

Mar 25, 2011

The dealership has a great team of sale people, especially my personal sales person Lee Turner. I felt very comfortable and at ease with my purchase from beginning to end as well as the ongoing follow-up. He made sure he got me the best deal in town and he personally amazed me with every feature of the vehicle before leaving. I will continue to be a loyal customer of this dealership because of my experience with the sales person.

lorenzonh

Mar 24, 2011

When my wife and I stopped by Ford of Londonderry we were actually on the way to the local Toyota dealer to look at the RAV-4. We had intended to swing through the Ford and GM dealerships on the way just to see what being offered. I was dreading the thought of buying a new car. My last experience buying a new truck was less than enjoyable which in the end left a sour taste in my mouth. Dealing with Tom Doyle, in my opinion made my experience of buying a new vehicle a favorable one. Tom was very knowledgeable about the different models and gave clear explanations of the various options and functions of the vehicles we looked at. One thing I liked was not feeling pressured and never once did I hear "How much do you want to spend. I had made up my mind prior to stopping at the dealer that if I became involved with a pushy salesman I would walk away and deal with another dealership. Tom let us lead him to what we were looking for instead of the other way around as I've experienced in the past. He listened to our ideas of what it was we needed (key word being "needed") in a car and didn't try to push us into anything we felt to be a waste. He was able to address our concerns with safety, durability and reliability as we'll as educate us about how technology has been integrated into todays vehicles. Although there were several factor that contributed to our purchasing a new car, Toms involvement and professional attitude certainly played into the decision of making our purchase at Ford of Londonderry. Just to set the record straight my wife and I never made it to the other dealerships and if that doesn't say something for Tom nothing ever will.Sincerely,Chris Lorenzo

dgastrock

Mar 24, 2011

Since buying my 2002 Accord in 2006, I've used Mike Colotti at Ford of Londonderry for all my maintenance needs. He came highly recommended by a friend, and after working on my car numerous times, i fully recommend him and his team. The car has needed a new timing belt, break pads, rotors and most recently powersteering pump and hose assembly. I have always been impressed by the customer service that I've received from this dealership and the reasonable prices.

asanchirico

Mar 24, 2011

Our company uses Londonderry Ford to receive our new Fleet vehicles. Cindy Tallini is the rep we deal with. She is one of the nicest people to deal with. She is professional and accommodating to our company's needs and just a treasure to deal with. I always look forward to our new vehicles arriving there.

cassidy03

Mar 23, 2011

I would highly recommend Ford of Londonderry to anyone that owns a ford and needs service or is looking to buy. I live in mass but there is no dealer that is more honest and pleasant to deal with like Ford of Londonderry. I owe a handful of ford trucks and I live in mass but I still drive to Ford of Londonderry for a simple thing as an oil change. I encourage anyone to check them out wither your buying or need service.

jredscott

Mar 23, 2011

From the time I asked Jeff if the car was available till the time I picked up my 2010 Fusion I can honestly say my experience with Ford of Londonderry was FANTASTIC. I worked with Jeff Brunini and Jim Nardiff and both were extremely courteous, informative and I particularly liked the low key sales approach. The advertised price on the car was VERY competetive and the first dealer offer was right in the ball park. There was very little negotation involved because of the fair first offer whcih was a far cry from the usual back and forth negotiating that makes car buying a real hassle in my opinion. When I picked up the car all the issues I raised at the time of the sales were address and the time Jeff spent with me going over some of the features of the car were greatly appreciated. I would and have highly recommended Ford of Londonderry to my friends.......KEEP UP THE GOOD WORK GUYS.

fordfamily2000

Mar 23, 2011

Awesome cant say enough every department is outstanding from the service department, parts, sales to the loaner car department the dealership far out does any dealer I have dealt with in my 25 years of buying cars. I am a fleet manager and can drop a car off anytime and get the same service as if I had scheduled service a month in advance. The service and parts prices are the same and most of the time better then the chain stores hackers. At FOL you get the quality of factory trained professionals and everyone is treated the same no matter what your economic statues is in society. I have never seen a cutomer talked down to and a complete explaination for all work done or work needed to be done is a given.

thecreteaus

Mar 23, 2011

Pleasure to deal with, very accomadating, easy transaction, speed of service, follow up, brings value to the equation, operates with integrity, uses latest technology for communication, maintains pleasant attitude

mlaw

Mar 23, 2011

i've been buying trucks from fol for a few years now and never had a bad experience.they take time to listen to my needs and help find the right trucks for each application. if they dont have what i need they are happy to find it for me.very easy buying. no pressure thats what keeps me coming back each year also the service dept is fast and friendly i am usually in a hurry when i am dropping off and i just hand them the keys and joe takes care of everything i would def recommend buying a new car hear

rjflynn

Mar 23, 2011

I've had my car serviced at Ford of Londonderry a few times now, and I can't imagine taking my car anywhere else. From the beginning, I have worked with Michael Colotti, and he has been very responsive and helpful in every interaction I've had with him. He does a phenomenal job letting me know what the problem is with my car and giving me options to get it fixed. To date, I've had to have my air conditioning system replaced, an oxygen sensor fixed, brakes and rotors repaired, and my tires replaced. Every job has been done at a price that is very fair and honest, and the service has been very professional, the highest quality, and done quickly. I regularly recommend the service department at the Ford of Londonderry to all of my friends and family. You won't find a better service department in New England. Make sure to ask for Mike...

jwohlersbarlow

Mar 23, 2011

Ford of Londonderry is fantastic to work with, with Cindy Tallini being one of the main reasons. Cindy is friendly, responsive and always ready to jump in and help with any situations that may arise. In fact, Cindy provided us with such great service, we came back and bought two new cars there last month. I'm happy to say the sales department was just as great to work with as the rental department and we're very pleased! I highly recommend Ford of Londonderry.

pdes

Mar 22, 2011

Great place to buy a car! Ford of Londonderry listened to what I needed in a vehicle and helped me find the exact car I wanted. The entire car buying experience was stress free. I was able to drive away from the dealership in my new car less than 24 hours after I initially saw the car I eventually purchased.

Fusion Owner

Mar 22, 2011

Bruce was great. I had been to numerous other dealers in my search for a car and didn't feel comfortable at any of them until I came to Londonderry Ford. I wouldn't have bought the car if I didn't like and feel comfortable w/the sales staff. I felt no pressure and they helped me find the exact car I was looking for! I love my new Ford Fusion!

TommyS

Mar 22, 2011

This is my second vehicle from Ford of Londonderry and when my lease is up next year, I won't hesitate to buy another vehicle from this dealership. I am treated like a person and not a number every time I step through the door. I can't say enough about the service i receive. I have sent several friends to purchase vehicles from them and not one has ever said a bad word about them. Buying a vehicle isn't always the most pleasant experience, but I can truly say this dealership is extremely fair and honest. The service department is overly accomadating and each time i have had my vehicle serviced, i was able to get an appointment immediately. Overall, just a great experience.

Femmer15

Mar 21, 2011

When I think about buying a new car, the first thing that usually comes to mind is how stressful the situation usually is. Dealing with the sales people, figuring out which car you want, what's the right price, haggling with the sales people etc. It's always, if I can be honest, a real pain in the ass, and it's almost never something you lok forward to. However, during my last purchase most of previous opinions have been reversed. Working with ford of Londonderry was to say the least, a very pleasant experience. My wife and I both agreed that we didn't feel pressured, and it was the easiest car purchase that we have ever made by a long-shot! A special thanks to the Londonderry staff and Jeffrey Brunini in particular whom we worked closely with to get this deal done.

jlopilato

Mar 21, 2011

I have been to many dealerships over the years and Ford of Londonderry provided by far the best overall buying experience by far. From the time I walked in and the initial contact with a very pleasant salesperson, I felt very comfortable that I wasn't being "sold" a vehicle, more so trying to get the right fit, which ended up being a new Ford Edge which my wife loves. I can be skeptical when it comes to any business dealings, but I felt comfortable and at home at Ford of Londonderry. From the initial test drive, and believe me we drove a few, to finally deciding on one, the experience with the rest of the folks down the line was seamless. Getting a nice handshake and meeting with the General Manager of the dealership after the deal was done, doesn't happen everywhere. After a short time with the car, my wife had a self inflicted run in with concrete girder in a parking lot at 5mph, but there was damage to the door and fender and it was only a couple of months old. So I called the dealership and before I knew it she had a car to drive while their auto body shop went to work. In short order the car was complete and you would never know it had any cosmetic damage, looked as nice as when we first got it. So across the board, I can't help but recommend the dealership to friends, knowing they will be fully satisfied. Thanks again to everyone at Ford of Londonderry.Joe LoPilato

LTB

Mar 21, 2011

I recently had the experience of dealing with Jeff Brunini at Ford of Londonderry while shopping for a new vehicle. I can only say that the experience was next to none. While the dealership itself was more than appealing and provided a great selection, the service provided to me by Mr. Brunini was outstanding. I had done all the research beforehand and during our dealings Mr. Brunini was as up-to-date on everything as I was. It was comforting to know he takes as much pride as the customer themselves in getting his customer into the right vehicle for them.I have since been back for regular maintenance and must also compliment the service department. They are consistently friendly, courtious, and accomodating. As far as I can tell, Michael Colotti and team run a near-flawless service department.

PJW

Mar 21, 2011

I would use Ford of Londonderry for my future Ford purchases.They have been very helpful, courteous and have always offeredme the best price for the vehicle even when I have done comparison shopping with other dealerships.They also have a service dept. that stands behind Ford and the dealership and ishassle free

nbkb27

Mar 21, 2011

I always have a positive experience with the service department. In particular I have worked with Michael Colotti and he is always very helpful and corteous. Also he is very timely in getting back to me with answers. I have also referred friends of mine to Jeff Brunini in sales and he is very helpful and actually sold a car to one of my referals. He was very helpful.

bobjames603

Mar 21, 2011

My overall experience with had been nothing but pleasant and very helpful. I am a property manager in the area and I commute to work, so having my vehicle is extremely important. Anytime I've needed work done on my truck Mike Collotti in the service dept. has taken care of me without fault. All work is done correctly the first time, it's done quickly, and with a good price. When my truck is in the shop, I'm not working and he knows that. He and the service guys at Londonderry Ford have never disappointed.I've yet to purchase a vehicle from Londonderry Ford, but when the time comes for a new truck, you can be sure i'll look there first. I've spoken with Jeff Brunini many times about vehicles they have on lot and I use their rental fleet of vans frequently for different jobs, as well as personally, and you can't beat it. The price is great, and they always have one ready for me. Jeff is always ready and willing to help, and always has the information I'm looking for. Hands down a great team and great operation at Londonderry Ford. Would recommend it to anyone.

harleyrg0

Mar 21, 2011

Fantastic customer service! The team at Ford of Londonderry were very courteous. My truck broke down last year while I was in NH on business. The wheel bearings on my F350 had gone and I could not safely maneuver the truck. Michael had me on my way that same day.

Ogee08

Mar 20, 2011

I have nothing but excellent ratings for this dealership. I have bought three vehicles here and have been satisfied with the services, quality of work, courtesy and friendliness of everyone I have encountered. My customer service rep., Michael, goes out of his way to make sure all my requests are done and my questions are answered. The general manager, Jim McGovern, talks to me any time I am at the dealership. I am totally satisfied with my experience dealing with Ford of Londonderry.

sppispitsos

Mar 19, 2011

To Whom is may concern,I have been using Londonderry Ford since December 2004 when we moved to Manchester, NH. I have to say it is the best auto dealerships, and service area I've used. There service is so good in fact that when it came to buying a new vehicle I didn't hesitate to purchase my new 2008 Ford Fusion from Londonderry Ford. Just one example of their great service that comes to mind happened a few years ago when I was out of town on travel for a work assignment. My wife was home with our new born son when she noticed a problem with our 2008 Escape. My wife called the service area and brought the Escape in for service after work. Since my car was at the airport this left my wife and new born with no transportation. However, Mike and his team setup my wife with a temporary car, instructed her that the repairs would be complete by the end of the next day and even installed the child car seat into the temporary vehicle (and back into the Escape when the repairs were complete). I really appreciate the help Mike and his team gave my wife. Over the past few years this is the level of service we've come to expect from Londonderry Ford, and is the reason why we keep going back.Thanks!!!

ford_taurus_owner

Mar 19, 2011

Excellent sales assistance, before, during, and after the sale. Salesman was there to answer questions, and explain features of navigation system, sync and other features. Dave, the sales manager, was helpful as well, getting paperwork in place for a speedy delivery.

tlanders

Mar 18, 2011

Dealing with Tom Doyle was like dealing with a friend. He provided excellent customer service and was very attentive while I was in the showroom. He worked on my behalf to ensure that I was happy with my purchase. I would recommend Ford of Londonderry and Tom Doyle to anyone looking for a new or used vehicle.

leegrsd

Mar 16, 2011

My 17 year old daughter was in need of a car. I am a single mom and went alone to numerous car dealerships in NH. I felt like every dealership I went to was trying to take advantage of me and every car that I looked at (at least 20) was a piece of junk. The last dealership I went to in manchester actually had me in tears because the car they wanted to sell me actually had a 1 foot rip right on the hood.My Mom referred me to Lee. I called lee and explained that I needed a reliable car for my daughter and told him I had approx $6500 to spend.He told me he would keep his eye out for me and call as soon as he had something he thought I would like.Lee kept his word and called in about 2 weeks saying I think I found it!It was a Rodeo Izuzu in mint condition...Lee actually took it to a garage for me and paid out of his own pocked for the mechanic to look it over.Also this car was stickered at over $7000 which Lee knew was over my budget so without hesitation or me asking, he got the price down to what I had to spend!Never was there any pressure or stress when puchasing this vehicle...Lee made sure I loved the car and still calls once in awhile to see how its running...and it is running great!!Lee is the only one I will purchase any car from in the future and when I hear of anyone looking for a vehicle I will say dont go anywhere else but to see Lee at Ford of Londonderry!Leanne Garside

Pauley68

Mar 16, 2011

Lee is more than just a salesman. He is more of friend than just someone trying to sell a new or used car. When I was thinking about purchasing a new truck, he gave me advise about the different models. He was extremely knowledgable about Ford products, and shared that knowledge with me. That made is so much easier for me to choose just what I was wanting and needing. This 2010 was my third Sport Trac that I had purchased from Londonderry Ford, with Lee as my salesman. After each purchase he made calls to me asking how I was enjoying the new truck and to be sure I was not having any problems. Lee has become someone that I am proud to know. If you are thinking of making a purchase, I would very highly recommend Ford of Londonderry, and Lee Turner.

jimtolandnh

Mar 16, 2011

The sales staff was very friendly, but not aggressive. They facilitated the purchase of our new vehicle without any pressure. We were provided with various incentives and were given a reasonable value for our trade-in. The vehicle was ready for pick up as promised.

tserickson22

Mar 16, 2011

Great dealership. Lee was friendly and easy to work with. The trade in appraisal was fast and the financing was a breeze. I walked in to look at the truck at 1:30PM and walked out with it at 5:00PM including the time to go home and get my title. Excellent experience.

eselway917

Mar 15, 2011

I was driving along the road, and spotted Ford of Londonderry from the main street. It caught my attention from the beginning. When I pulled up, not one hassled me. It was amazing just to take a look around outside. If I had questions, I knew where to ask. I went inside, and asked, Lee Turner a couple questions about the car I was looking at. From there on, it was smooth sailing. From time to time, he will even call me and check up to make sure I am still satisfied with my purchase. Great people and great company.

dderoche

Mar 14, 2011

I have purchased four cars from this dealership and the customer service is consistently outstanding. I have always been greeted by multiple people on the sales team in a friendly manner, like seeing neighbors! I have worked with the same sales person and they make me feel like a valued customer each and every time I come to the dealership. I feel very comfortable following up with questions (usually something to do with the high-tech systems in my vehicles) and always receive a patient and thorough answer. I think the service department is also great, very accomodating and friendly. I get my oil changed, tires rotated and the occassional repair, all with great satisfaction. I would recommend this dealership to anyone looking for a Ford vehicle!

Dew

Mar 14, 2011

I had gone to a muffler shop to have my State Insp. done, they told me my brakes were wearing unevenly, that I needed a full rear brake job for over $500. I called Londonderry Ford, they got me right in, took great care of my issue explained clearly that i need new pads but that was all, fixed it quickly and expertly. They were very helpful and even gave me an office to work in while they fixed my car. They are the best!

patmich67

Mar 12, 2011

Our experience at Ford of Londonderry was fantastic. My wife and 2 young daughters 8 & 5 visited twice to look for a New explorer and both times all the staff was great. With young children it can sometimes been trying but the staff, Jeff and Chuck were great. They offered snacks and drinks for the kids, got them balloons and diverted there time with crayons and coloring books. I cant say how family friendly they were. Additionally, sales process was no pressure when we returned to purchase. Also upon delivery Jeff spent all the time needed to show us all the explorer's feature including setting up my wife's cell phone with the sync system. Good job I will come back and recommend anyone else too.

hstar6

Mar 11, 2011

First Class dealership. From top to bottom. Jeff and Chris put up with me for 3 months online before walking away with a 2011 explorer yesterday.This is my 6th explorer and was by far the best dealership I have ever worked with. The online team was outstanding with their informative timely responses. They actually talked me into buying the higher priced vehicle.I dont think there is a better dealership in the state of New Hampshire. If you want a patient, hardworking, tolerant dealership, see these guys first. I guarantee you end up purchasing a car from them!

kwissen

Mar 10, 2011

Everyone was very friendly! We made it clear we only wanted to test drive. There was absolutely no pressure! The people, price and service were great. Bruce is knowledgable and great at what he does he took the time to walk us through the car!

adamwdyer

Mar 9, 2011

Very positive experience with Ford of londonderry. This is the 3rd Ford truck I have purchased in the area, but the first purchased from Ford of Londonderry. This was by far the best experience ive had in purchasing a new vehicle. Jim did a great job helping me though the buying process, all the trucks I wanted to look at, he went and got without any hesitationa and we test drove them. Roger was also very pleasent to work with and a respectful negotiater when it came time to work out a price. Chuck was excellant at working through the financial aspect and paperwork. What normally takes 30mim -1hr went by in a matter of 5min. Overall I was very impressed with this dealership and its staff. I wouldnt hesitate to reccomend it to a friend/family memebr and look forward to doing buisness here again.

pd231

Mar 9, 2011

Bought a new truck with larry rose as my sales rep.Larry was very friendly and knowledgeable .He did a great job in going over the vehicle before and after the purchase.This dealer is a larger dealer with more selection than most.I would recommend this dealer for new or used purchase.

dexlab

Mar 6, 2011

When I first spoke with Al he was very curtious and professional. He responded to my offer ASAP. I made a counter offer and he again responded ASAP with an agreement. He explained I should put down money to hold the vehicle. When I went to pick up the vehicle it was right out front, clean and ready to go. He took almost 2 hours to go through the car with myself and my wife. He was very patient with all of our questionsand new that car in and out. He would not let us leave if we had any questions and let us know we can call him with any questions or concerns we may have when we get home. We will and already have recommended this dealership to friends and family. I also have to add that the financing department went above the call of duty getting me the best financing I could possibly find with no hassle involved. The sales manager took care of everything behind the scenes very professionaly. Also when we first arrived we were greated like they personally knew us even though we never met in person yet because they helped mw do everything online. We can't say enough aboutthis dealership. Thank You!!

kevin spencer

Mar 4, 2011

I have Recomended Ford of Londenderry and Jeff Brunini to several friends since my purchase of a new 2011 F350. I was treated like i owned the dealership form everyone i met during my purchase and my recent visit for regular service. Lastly I have purchased several trucks for my business and personal vehicles for my family and with fords new styles and Londenderry fords personel i can't see myself at any other dealership. Kevin c Spencer

carseneault

Mar 4, 2011

Let me start by saying Tom was wonderful. This was my daughters first brand new car. He took the time to go over the majority of the features (it was freezing that night!) with myself and my daughter. He was very patient (had a bunch of questions) making sure we never felt comfortable and not a bother. My daughter can be a little impatient as most 19 year old girls can be. I never felt pushed and belittled (even when I showed the pricing from another dealer). He let me leave that night with my promise that I'd be back after my follow up with the other dealer. When I called to have the car placed on hold the next day I made it clear he was who I'd begun to work with and who I wanted to finish making this purchase with. Together we managed to get everything squared away so my daughter could drive it to work that night.I would (and have) recommended Londonderry Ford and Tom to friends looking to purchase soon while planning to return when the time comes to look at a car for my other daughter to use. The sales team were a pleasure to work with.THANK YOU TOM FOR ALL YOUR HAD WORK AND MAKNG A STRESSFUL SITUATION SO MUCH EASIER TO GET THROUGH =]

hockey22

Mar 3, 2011

I was so pleased with my experience at Londonderry Ford and Mr. Jeff BruniniThat I can't stop spreading the good word to my family and friends.Jeff and his team were there and are there for anything you need.My family actually visited with me and what a family friendly enviornment.They worked within my budget and helped me get the right car at a SUPER price.Thanks again Jeff Brunini

mhagerty12345

Mar 3, 2011

I had a great buying experience at Ford of Londonderry. I reach out to this dealership through Edmunds.com for a quote on a 2011 Ford Escape for my wife. They were more than happy to work with via email; I will not buy a vehicle unless a dealer is willing to do it via email as it removes the entire sales floor game.I was looking for a specific vehicle and Bob Morrisette was able to find one very close to what I wanted within a few hours. They were also quick to mention that they would be more than happy to order exactly what I wanted, I felt no pressure what so ever from Bob just great service. After a very brief negotiation, the deal was done and I was very happy with the final price of the Escape.I was also very pleased when the time came to trade in my wifes car; the dealership offered a very completive price for the vehicle and played no games whatsoever. I knew what the car was worth as I had run it through Kelly Blue Book and Ford of Londonderry was right were Kelly said they should be.I had such a good experience that two weeks later I went back and bought a Ford Edge Sport for myself using the same process as above. Overall I was very satisfied and would highly recommend this dealership to anyone and in particular Bob Morrisette

neilesmith

Mar 3, 2011

This was my first time buying a new car, and I cannot praise highly enough the people at Ford of Londonderry. Tom Doyle (my Sales Rep) is a superstar, and together with the dealership management and finance team, everyone made this a fantastic experience. There was no pressure, just honest, straightforward, and customer-focused service. Tom helped me find the perfect new car (2011 Ford Focus SE) and could not have done more to help. If I am ever in the position again to buy a new car, or recommend a dealership to someone, it will be Ford of Londonderry.

bfambrosino

Mar 3, 2011

Buying my new car from ford was not only hassle free, but very enjoyable. My salesmen was Jeff Brunini, He was such a great pleasure to work with. He was so respectful. I still to this day have 100 question and he is always willing to answer them and does it with a smile on his face. Because of the service i recieve at Ford, and Jeff Brunini, i will always own and buy a ford!

ljhigginson

Mar 2, 2011

Jeff couldn't have done a better job if he tried. He helped find the perfect car for me, handled all of the logistics and paperwork (including dealing with the missing title to my old car), and gave me all of the time I needed to make my decision. He went above and beyond, bringing the car to me first to test drive, and rearranging his schedule to ultimately deliver it, as I was unavailable at the time we had originally decided upon. He followed up and continued to offer his help after the sale was made, and the time and energy he has dedicated to helping me is very much appreciated.

judih

Dec 9, 2010

This was the nicest experience I have ever had purchasing a car. This dealership was worthy the extra miles we drove to get to it. We have 3 other Ford dealerships within 10 miles of us. I do not consider these dealerships worthy of my business or time - they only want the sale. The sales team at Londonderry Ford are great people. They listened to our needs and matched us to the perfect car. There were no surprises with the financing. They made us feel like we mattered to them. I would highly recommend this dealership. I will be a returning customer.

screature

Nov 30, 2010

Brought in vehicle for recall. Vehicle ran fine before recall work was done. Vehicle was almost undrivable(massive engine surges and cutouts) after recall completed. I asked that they take the vehicle back and restore it to the condition, and configuration, it was in before they "worked" on it. Response from service manager (oxymoron) was "We can't help you, the warranty is up". His dealership cripples my vehicle and thats it. He acknowledges that the recall work could likely have caused the engine to run so poorly but refuses any remedial action. Furthermore the work order stated the vehicle had a road test performed. Either that was a lie or the technician who performed it was incompetent. It was virtually undriveable and any technician who passed it should be let go.

mgagnon

Nov 15, 2010

Was looking for a vehicle no one seemed to have. Contacted me and offered to find it. They found it and contacted me immediatly. Very pleasant people to deal with and seem to actually happy to see you when you walk in. Car buying process was very smooth. A nice change from some of the games other dealers play. Overall I am very happy with my purchase and will recomend to others.

commander

Nov 13, 2010

Good follow up without being pushy. Friendly dealership on phone and in person. Very accomodating. They dealt with financing, taxes, plates and insurance without me being there and delivered car to me in Massachusetts. Will definately consider this dealership the next time I need a car.

MichaelMCCINC

Nov 12, 2010

Everyone at the dealership was very professional, prompt, polite, friendly and helpful. We came from NJ to purchase the vehicle, they volunteered to pick me up at the airport and expedited the sale. Negotiations went smoothly. Jeff and the dealership are a pleasure to do business with.

johnmichaud

Nov 2, 2010

Great experience. I worked with Jeff Brunini (the internet manager) who gave me a great price...right in line with Edmund's pricing. Lee Turner finalized the deal. I bought my prior F-150 from Lee back in 2003. I had a great buying experience then and I had a great buying experience again. This dealership is very friendly, they follow up on the sale and are there to help out with any questions. Chuck, the finance manager, is not your typical finance manager. He does not push you into extended warranties or other items you may or may not want. I truly feel that they are there to sell you a vehicle at the best possible price. My prior F-150 has been serviced there since 2003. My experience with the setvice department has been very positive. My former F-150 has never let me down and to this day runs like a top. I intend on having my new F-150 serviced at this dealership as I did my former F-150 even though I have two other Ford dealers closaer to my house. Londonderry Ford if worth the trip. You will not be disappointed.

mrodriguez

Jul 1, 2010

Manager and salesman became very argumentive with my wife and I. Offered the least amount for my trade-in out of 5 other dealerships and advertised the wrong amount of mileage on vehicle.They told me that they had another vehicle, but when ask about the other vehicle they said that it was on a demo drive then later they told me that an employee had taken it home.

wlmi

Jul 1, 2010

29 June 2010We contacted Mr. Jeff Brunini, the Londonderry Ford's dealership Internet Manager, via E Mail, prior to our visit to the dealership. We swapped E Mails and phone calls. Jeff put a draft deal together quickly. His willingness to help us purchase the Ford Edge went way above the normal call of duty. His service to us was unbelievable. If it were not for Jeffs efforts, my wife and I doubt that we would have bought the vehicle (and so quickly).We then went to the dealer showroom and met Bob Morissette. He completed the deal and delivered the car to us. He not only knows his product line but also is extremely professional. Bob's service to my wife and I was superior. Also, the way Bob had the car on display for us when we arrived to pick up the Edge was unique. It was in a private area that was slightly elevated. Bob's delivery presentation was extremely informative.Also, the preparation of the car for delivery was quality workmanship.We received a good price from a competent and friendly dealership.We have been buying New Fords since our purchase of our 1962 Galaxy 500. Messer. Brunini and Morissette made the purchase of our new 2010 Ford Edge our best buying experience at a Ford Store. It is with great pleasure that we recommend highly Ford of Londonderry.

apizer

Jun 7, 2010

Hi:I worked with sales representative Al Finnegan when trying to decide between two different vehicles. He was very helpful with test-driving both vehicles. I had a LOT of questions because the last 3 vehicles I have owned were old style Fords (340,000 combined miles!!), which were much different today's cars and now discontinued. Al never pressured me and I took a couple of days to decide on the car I wanted but by the time I made up my mind someone else bought it out from underneath me. We talked briefly about searching for another one but due to family time constraints, I decided to search on my own while driving around doing some errands and just happened to find one.I would recommend Al Finnegan to anyone looking for a new Ford, or other pre-owned vehicle; he was very knowledgeable, courteous and professional. Thanks to Al I am still a Ford owner. Best Regards,A Long Time Ford Customer

gtm008

May 22, 2010

Fantastic salespeople that were very upbeat and willing to find prices that met my budget. Absolutely no pressure to buy a car. GM (Jim McGovern) was extremely helpful and worked as quickly as possible to get me my car. Got everything done in a good amount of time, paid a very reasonable price, and the salespeople were wonderful about any questions I might have.

mspear

May 3, 2010

Great Car, Fabulous Service, willing to work with you. would recommend anyone in the market for a car. Lee went above and beyond. the team is continuing follow ups after the sale. Excellent!!!

EdgeMan

Apr 23, 2010

Easy to deal with, courteous and professional. They had an excellent selection of new Ford Edge Limited vehicles that I was looking for.I had been to 4 other dealers in the northeast and felt that they were coming up short on my trade in value. The GM (Jim McGovern) stepped up to the plate and made the difference.

j.eldominicano

Feb 17, 2010

I was first contacted my the dealer via email.I sent in my inquiry and 10 minutes later crystal had responded to my email. She had went over a few vehicles with me then we finally found the right vehicle. She set me up with an appointment to come in and the vehicle was waiting out side agen I came in. Matt greeted me and introduced me to crystal. They offered me the most comptetive pricing which enticed me to purchase. I took delivery of the vehicle the same day. Thank you for all your help!

TBurns

Feb 15, 2010

I have been very happy with my experience at Ford of Londonderry. I have leased two vehicles from this dealership. I found the salesman very knowledgeable and exremely helpful. They also went out of their way to accomidate my schedule. I have also had my vehile serviced at the dealership and have never had a problem.I would highly recommend this dealership for anyone thinking about buying or leasing a vehicle.

mujo79

Feb 12, 2010

I worked with Mr. Brunini at Ford of Londonderry while shopping for a used Ford Expedition. He was very straightforward and knowledgeable. I appreciated his courteous demeanor. I would recommend this dealership and this salesperson to friends and will definitely return for future purchases and maintenance.

Smithke10

Feb 12, 2010

I went to Ford of Londonderry to inquire about purchasing a used or new vehicle. Immediately upon my arrival, one of the salesman, Jeff Brunini, introduced himself and asked how he could help. Not pushy or overbearing at all, he walked me through the process that purchasing a car would entail and pointed out several options to help me get an idea of what was available. My past experiences with other dealers were that they were only interested in the sale and came across extremely pushy. Jeff Brunini enabled me to understand the options, but let me digest the information and make my own decisions.From start to finish, he made the process easy, and it was obvious that the entire team up there at Londonderry Ford were supportive and helped the whole process to go smoothly. I purchased an SUV shortly after my first visit, and have been going back to Ford of Londonderry for servicing of my vehicle ever since. Their service department is equally as impressive and helpful. Specifically, I deal with the manager, Michael Colotti, who is very knowledgable and always accomodating. Even for something as simple as an oil change, I take my vehicle back to this dealer because I know the job will done quickly and correctly. It is because they do such a good job that my SUV has been running perfectly for now nearly 3 years.

johnny cash

Feb 12, 2010

I gave this dealership all 5's because they, and more specifically Jeff Brunini were very helpful in helping me look to purchase my first Ford. They were very kind, more so than 5 other dealerships I went to. They were very respectful to my needs, and overall they treated my not as a customer, but as a friend. I can not wait to go back!

mturner04

Feb 12, 2010

Great service and very friendly. Got the feeling everyone was very open and honest, which is hard to find. My visit went smoothly and I was pleased with the result. I even called asking further questions and Mike Colottie happily took my call and walked me through steps to answer my questions.

Gordon7

Feb 12, 2010

I went in to check out some trucks and did take one for a test drive, it was nice. I was up front with the sales agent that I was out looking and that I had other dealerships to look at that day, then that's when the pressure started about what he could do to get me to buy that day. So I went though everything with him, he was selling me the truck for $23,000 and when all was said and done it was going to cost me $25,000 plus go figure? I put down $300 to hold it and was while I went out and looked around, I found a much better deal and went with that dealership instead. I went back to get my money back and was met with a bad attitude and was told I would have to wait until Monday as the ladies in the office had gone for the day. I called Monday to see if it had been credited back to my account and was told by Bob yes they took care of it that morning and it would take 24 hours. I check with my bank Tuesday and they did not see any happening so I called back and was told once again that it was taken care of on Monday morning and would take four business days now! I finally got it back two days latter, the reicept had the date marked for Tuesday AM and not Monday like I was told twice. I hate being lied too and getting an attitude just because I went else where and got I MUCH beeter deal! I have family who've lived in Londonderry for over 45 years and we will never buy or recommmend this dealership to anyone.

jmatty28

Feb 8, 2010

I work for a Non Profit Organization and I had contacted Jeff Brunini their Internet Manager in regards to a Passenger Van that my company had been looking for. He answered my Internet Request right away. My company had a really tight budget to work with and Jeff had told me that they would go out and find me the vehicle that I needed in my price range. No other dealer would bother dealing with me when I told them that what I was looking for and my budget. They all played "old school" sales games and tried to get me into a vehicle that I could not afford.When I came in to meet with Jeff, he took me out on a test drive and went over all of the features and options on the vehicle. When we came back in, the Owner Jim McGovern sat down with us and said hello. I have never been into a car dealership where the Owner came over and said hello and wanted to make sure that my experience was the best it could have been.Needless to say, I got a great deal but even better service. I recommend Ford of Londonderry to anyone that is out there looking for a vehicle. This dealership proved to me that they are there to help the customer and will go above any beyond to make the customer satisfied. Make sure you go in and ask for Jeff Brunini. He sure is one of a kind.

lbharmon

Jan 8, 2010

I found the vehicle I wanted on AutoTrader.com and it was listed at Ford of Londonderry. I spoke with Crystal, who set up an appointment with Salesman Tom Doyle. We arrived at the dealership and chatted with a couple of gentlemen who were very friendly and made us feel very welcomed to the Dealership. We later discovered that one of them was the actual owner of the Dealership, who likes to meeet people who come in. We then met with Tom and test drove the vehicle, which we were very impressed with it. Chuck in the Finance Department worked for three days to get me financed and Tom had the vehicle cleaned and ready for me to pick up just after Christmas. When we arrived to pick it up, Tom was with a customer and one of the other salesmen there gave us a seat until Tom was ready. Several salesmen chatted with us while we waited. We traded my vehicle in for the purchase. I discovered the next day I had left one of my favorite CD's in the traded car. When I called to find out if I could get it back, I was told Tom had found it and had already put it in the mail. My experience with this Dealership from start to finish was one of the best I have ever had when purchasing a vehicle. I would recommend this company to anyone looking for a car. It was well worth the trip from Kennebunk, Maine to Londonderry, NH. We will most certainly buy from them again and encourage anyone looking for a vehicle to start here! Thank you to all the employees of Londonderry Ford who made this experience so memorable. Lisa and Zack Harmon

ksmith28

Dec 11, 2009

I did an online search for a brand new ford f-150. Jeff got back to my inquiry right away with a price that I had requested. Ford of Londonderry's price beat everyone else's. I compared to everyone and no one could touch their price. That showed me that they were serious about earning my business.Jeff set up an appointment for me to come in. He told me that he would have the F-150 pulled upfront and ready for when I arrived. When I pulled into the dealership, the F-150 was running and waiting for me. Jeff greeted me promptly and had one of the Salesman Al Finnegan show me the truck and took me for a test drive. Al answered all of my questions about the F-150. He knew about the F-150 very well.I took my truck home that same day. I would definitely recommend this dealer to anyone. Very prompt, courteous and professional. This is not your typical dealer. Best car buying experience I have had in my 20 some odd years of buying vehicles. Good Job!!

leftylarue

Dec 3, 2009

During negotiations for the purchase of a used truck, the sales manager informed me that the truck was not the price advertised online, on the sticker, and in writing by the salesman. It was suddenly 2k more, non negotiable, for repairs previously done. I believe it to be extreemly poor business practice to advertise one price consistantly, and then suddenly change it as the consumer is about to purchase. As well as not honoring prices as advertised.

guisso

Dec 3, 2009

This was the best dealership experience I've had in recent memory. Jeff Brunini, the public relations director, arranged a test drive for the day following my request, and Dennis Cousins, my salesman, spent almost two hours for the test drive post-drive explanation of the Taurus SHO's features back at the dealership. Dennis knew this vehicle inside out, including all the complexities of the SYNC system and other computer functions. The entire staff was courteous and friendly. Best of all, the sales manager overheard me telling Dennis that I worked for HP. He called me the next day to tell me that Ford and HP and a Business-to-Business arrangement that allowed me to acquire the vehicle at dealer invoice - a huge savings. He also found a vehicle equipped to my specifications had it delivered the following day. The entire acquisition process was quick, efficient, and entirely stress-free. To summarize, this was the best automobile acquistition experience I've had in the 40 years I've been driving cars.I could not recommmend the staff at Ford of Londonderry more enthusiastically.

dobrien9

Jul 22, 2009

I chose this dealer based upon my interaction with the internet sales woman Crystal Furey. She did a wonderful job and was very persistant in getting me to visit the dealership to test drive the car I eventually purchased. ..................................................................

dllanger

Jul 3, 2009

I spoke to Mike Warwick concerning my review and was told that a new pricing policy is going into effect within the next few days that will address my concerns. He patiently listened to my complaints and assured me that my concerns were justified and were being corrected. I would consider doing business with this dealership in the future.

PETCO1

Jun 26, 2009

I had been corresponding with an internet person, who was very courteous. They gave me the pricing up front, found me the perfect vehicle at the perfect price. I set up an appointment to come in, the vehicle was pulled out front and ready for me. I was greeted with a smile and a great deal of profesionalism. Matt is a very low pressure sales person, with an optimistic attitude. The pricing that was given to via the internet was the same as when I came in. I really appreciated them being upfront and honest and informing me of all of my options. Matt went around the vehicle and pointed out every feature and benefit. He took an extra half hour out of his day to set up my SYNC for me and also set up my first service appt. He was an awesome sales person and I reccommend this dealership to any and every one. I GOT MINE AT FORD OF LONDONDERRY!

ronma68

Jun 2, 2009

Buying my SUV from Ford of Londonderry, NH, was a mistake. The salesperson lied to me about smoke smell being in the car. He was a smoker and blamed it on that and I fell for it and bought the SUV. We liked to have never got rid of the smell. It still lingers a bit and while I entertained the idea of some kind of legal action I decided that I'd live with it and hope that the smell goes away on its own because I was just exhausted from driving back and forth to Londonderry and didn't want to deal with them any longer. They did work to get the smell out but I had to drive the truck from Worcester to their dealership multiple times to get it worked on (cleaned) which drove up the mileage on my odometer and cost me a ton of money in gas. While they supplied a rental car free of charge I had to pay for insurance or use my own. I opted to just use my own coverage. Low and behold the rental car was damaged and I had to buy an approximate $1,500 door. I was told that they'd take care of the gas in the rental cars after my SUV was in the shop a couple of times. But the last time it was in service they charged my credit card for the gas anyway and didn't refund that money and that was AFTER I had to pay for the rental car door to be fixed. You'd think at that point they'd be bending over backwards to try to save me as a future customer.They logged my name wrong in my warranty. They didn't tell me about any deductible options when I bought my extended warranty so now I have a $100 fee every time I need to get the SUV fixed.And on my warranty they added a note that basically said "WARNING: TRUCK MAY NOT NEED REPAIR IF BROUGHT IN" or something of that nature. It seems that they are basically warning other dealerships that I'm a problem when I haven't done anything wrong but expect what I paid for. It's not like I bought a shirt that didn't quite fit right but rather, will spend thousands of hard-earned money on an SUV that came with a bad battery (that they did replace after I told them that if they didn't I would take it to another mechanic for testing), 2 front power windows that were extremely slow until they were worked on, and one of the windows had to be replaced because of a bad popping noise that they had to work on 2 different times (2 different trips up there from Worcester).As an added bonus they tried to get me into a very high interest rate loan until I mentioned that I was going to go to my own bank then all the sudden, as I was about to walk out the door, they gave me the rate I wanted because another bank ok'd it at the last minute. I felt like I was living in a car buying nightmare cliche.I personally would never use this dealer again nor would I recommend anyone else do it. Fact was however that they sold me an SUV that had some issues and instead of going up and beyond to perhaps lose a couple of dollars, but save me as a customer and prevent any bad reviews, they chose to just treat me badly. Within the bad treatment there were moments when I thought they were being sincere and caring but in the end, my opinion is that they didn't care.

tsarina007

Apr 19, 2004

The staff at Gladstone was extremely helpful and friendly, and not in the least bit pushy (as I had feared). They made purchasing my vehicle a very enjoyable (and easy!) task. I had done a lot of research, and I knew exactly what I wanted. I think this helped in my overall experience. Nonetheless, I would not hesitate to go back to Gladstone in the future.