Used Cars for Sale at Fox Hyundai Kia in Grand Rapids, MI

Carlos

Nov 11, 2016

Casey responded promptly to my service call and Colleen was responsive to my needs. I enjoy a personal connection while visiting and knowing I can go directly to the same persons. FOX has been delivering for years!

Dean

Nov 10, 2016

Pleasant employees who care about you as a customer and appreciate your business. Great waiting room as well and fully stocked with coffee and snacks.

Zach

Nov 8, 2016

Great service. And as usual Coleen was a delight to work with. The service department is a very good value. And I live that you guys have coupons for service online. Save me $30

Judith

Nov 6, 2016

service done in a very comfortable time line I really appreciate that the most. my time is also important tome.

David

Nov 5, 2016

you do what you say you are going to do and don't start adding a bunch of other must have dones .

Phil

Nov 3, 2016

Service was fast. Appointment was on time. Service rep Yomani Williams was excellent. Cookies and coffee were a nice added touch.

Robert

Nov 2, 2016

My only comment would be that I thought your employee stated that the car was serviced and washed. The car had not been washed.

Damika

Nov 2, 2016

Mike Griswold was an awesome sales person. He was very nice and worked with me for a month on finding the right car and deal for me.

Henry

Oct 28, 2016

Everyone was friendly and you have 2 nice waiting areas as well as a room for people who need some privacy.

Shane

Oct 27, 2016

Went above and beyond to help me. Very friendly service and helped me find the right car. The process was painless and quick.

Beverly

Oct 26, 2016

The service and friendliness of the staff. Dave Impens kept me informed of the status of the work being done on my vehicle.

Albert

Oct 24, 2016

Service was completed quickly. Service personnel were friendly and helpful. The waiting rooms are clean and refreshments were provided while you wait.

Laurie

Oct 22, 2016

My salesman Vic was awesome he went over everything his honesty is to be commended. This is my 2nd purchase from Fox and I'm so grateful to have had Vic.

Douglas

Oct 22, 2016

Everything fell into place so far. Everything fell into place so far. Everything fell into place so far. Everything fell into place so far.

Richard

Oct 21, 2016

Very courteous and helpful staff. Would commend them for their professional attitude. Look forward to my next service in three months.

Kathleen

Oct 21, 2016

Friendly staff and clean waiting area. Estimated wait times are pretty accurate and they explain everything they find on the car.

Zachary

Oct 19, 2016

Friendly staff, and timely service. My first experience with Fox Kia took place over two years ago. I had some mechanical troubles and had to get a tow. I had arrived after hours, and there happened to be a gentleman there who was able to get me a rental for the period of the repair. I've been going back every time I need work done on my car. They are always polite and professional.

Michael

Oct 19, 2016

The dealership researched our vehicle and found a recall that applied to our problem. This saved us much money and the repairs were done in a timely manor and we were very pleased.

Melissa

Oct 18, 2016

Richard helped us with every step of the process... and even followed up with us about a Sirius trial that we didn't think we were eligible for...but he made it happen seemlessly! Wonderful job!!!

Madeline

Oct 16, 2016

It got my car the same day. They took care of the loan, car insurance and secretary registration and plates all for me.

Don

Oct 12, 2016

Wait time ok and comfortable waiting room. Overall experience was good until I was asked to make sure myfeedback contained at least 20 words.

Nicole

Oct 11, 2016

The salesman was very professional and understood what we were looking for. He was very helpful and accommodating. He even showed us all the features of the vehicle which has not always been the case in my experience.

Christine

Oct 11, 2016

Friendly fast service, Jenna explained that there might be an hour wait. I like that I could have scheduled an appointment, but I didn't have to.Coffee was good too.

Brendan

Oct 10, 2016

Joe LaVoie and Dick Truskoski treated me better than I could have expected. The service , fairness in pricing and speed were remarkable.

Douglas

Oct 9, 2016

The service was fast and easy. The staff was also very friendly. The work was also done on time or a little early.

Erma

Oct 9, 2016

the service was professionally, personal, and a with warmth, quick to get served, and I was informed of what needed attention in the near future.

Graham

Oct 8, 2016

Helpful assistants. Service was timely service person explained everything clearly and showed the paperwork while explaining.Waiting area was clean and facilities good

Heather

Oct 7, 2016

Worked with James and he was fantastic. I had visited another Kia dealership in Grand Rapids and had a less than pleasing experience! James was knowledgeable and gave me time to make my decision without pressure. He also did not try and sell me a car I did not want. I knew what I wanted and took my time making a decision. James made sure my car was completely detailed inside and out. An overall fantastic experience.

Lolita

Oct 5, 2016

The professionalism & friendliness of the salesperson and the quickness of paperwork processing by the finance center. The location of the dealership is also ideal, it's easy to get to.

Aaron

Oct 4, 2016

Excellent service during our car-buying experience! No pressure, and easy to work with! Between the salesman and sales manager, we were quickly able to reach a fair price!

Josie

Oct 4, 2016

Very friendly, calls back when they said they would, something I really think is important. Had everything set for me when I came in to pick up my new care.

Richard

Oct 3, 2016

There was no pressure and everything was clearly stated up front. I was shown different price options for monthly payment very clearly and was not rushed or pushed to make a decision on the spot.

Judson

Sep 30, 2016

I always like being able to drop my car off and get a shuttle to work. It saves me a lot of hassle.

Grace

Sep 30, 2016

Vic was a great salesman and followed through as requested or needed. I was also able to talk to George on Vic's day off.

Brian

Sep 30, 2016

The used car team (mike and jeff) went above and way beyond expectations. I bought a 2007 ford explorer with 98000 miles on it. When i left with the car after purchase at 30 miles the tire pressure light came on , it was a malfunction with in the system. The said to brig it in and they would take care of it. after leaving it for 4 days they figured it out. They ordered the part 10 days later they installed it free of charge. Unbelievable service. Thats just not the norm on a used car with no warranty. I really was shocked . And will recomend fox to everyone. Thanks

Keith

Sep 28, 2016

Straight forward and we're able to get us in a vehicle we wanted. They were able to pay the remaining lease payments we had left to take care of us.

Robert

Sep 28, 2016

Professional attitudes and delivered when promised!! Very friendly staff. When I asked for a coin to have my car washed because their car wash was broken, it was provided promptly.

Barbara

Sep 28, 2016

Being able to bring my small dog along with me in the waiting area.Loved the fact that it only took about a 1/2 hour!!

Aubrey

Sep 20, 2016

All the staff was knowledgable and no one was overly pushy, as a first time car buyer I was very apprehensive that I would be put in a situation where I was not in control. Fox Hyundai Kia made me feel like I was in the driving seat from test drive to signing the papers for my car. Overall it was a wonderful experience! Shout out to Stephen Roberts for his tremendous help and Brittany Gibbons for all her financial knowledge!

Brian

Sep 19, 2016

No appointment and was in and out in 30 minutes. Great customer service clean facilities. The staff is excellent and knowledgeable.

Edward

Sep 19, 2016

problem was diagnosed quickly. I was given a loaner and allowed to return it at my convience. work was done right the first time

Lillie

Sep 18, 2016

Fast and informative always friendly staff and willing to help or answer any questions you may have I have enjoyed my car very and looking forward to do and upgrade one day

Robert

Sep 17, 2016

Second time dealing with this group. Leased last time, purchased this time. Up front, honest, personable, and responsive. Got the vehicle I wanted and it was up to my expectations all around!

Christoher

Sep 15, 2016

Service department provided me with the shuttle to my office shortly after my arrival. Chuck(shuttle driver) was very attentive, engaging and pleasant. I had difficulty to get a hold of your service advisers to learn when my car would be ready. So, I had to reschedule my mid-day appointment with an important client. In all the service your team provided was good. Thanks

Sandra

Sep 14, 2016

Was not high pressure sales pitch. Very friendly, helpful and informative. Patient with our questions and things we did not understand immediately.

Anna

Sep 14, 2016

Friendly and knowledgeable sales person. No pressure, always answered my questions or referred me to where I can get an answer. Friendly and courteous finance manager, Travis.

Sukhwinder

Sep 14, 2016

good customer service ,less wait,enough knowledge ,clean sitting area.Agents are very polite and humble ,keep you updated. Goodies in the,waiting area

Janna

Sep 14, 2016

I feel I got a good deal on a good product. The salesman listened carefully and understood what I asked for.

Chandan

Sep 14, 2016

Stephen Roberts is a great guy. He was the salesman assigned to my case and he was extremely friendly and helpful through the process.

Paul

Sep 14, 2016

fast and friendly, always a pleasure to visit fox hyundai! Waiting area is great with plenty of comfy seats, popcorn and water. Coffee,cookies and candy are a plus too...

Jerry

Sep 13, 2016

Great service. Faster than I expected. I've had some wierd experiences in the past and I think you finally have a great team!jerry

Dan and Jeanne

Sep 10, 2016

The five star rating is well deserved for Fox Kia. We've had a number of car buyingexperiences over the years and no doubt this dealership and the staff gave usthe best! Our salesman James was very helpful in answering our questions andwe would recommend him to talk to when you are shopping for a new KIA.

Roger

Sep 6, 2016

Quick and polite and they covered everything well that needed to be serviced, all on a timely basis. Service time was under what was expected.

Benjamin

Sep 6, 2016

My salesperson, Vic, was great to work with. Not "pushy", answered all my questions, and bent over backwards to find the vehicle I was looking for at a price I could afford. The finance office was also very efficient in closing the deal.

Richard

Sep 2, 2016

Mike Griswold is an amazing sales person. he was never ever pushy. always tried hard to give us choices. was very patient we will not deal with anyone else for a car. thank you mike

Tyler

Sep 1, 2016

Much faster than I expected. I was told oil changes take longer than they did. They inspected everything and even washed the exterior which saved me a trip that morning.

Jeffrey

Aug 30, 2016

I worked with Caleb Schutter in the purchasing of a new car. There was no hassle. He was consistent and clear in his communication with me, he prepared the paperwork well in advance of my purchase date, and he was respectful and considerate in this transaction. I was happy to work with him. This was the easiest transaction I have ever made. Thank you to him and to Travis for his help with financing. I am grateful for this positive experience.

Patricia

Aug 28, 2016

Nice waiting area. Able to get some work done. Staff helped out with additional questions I had about my wife's vehicle.

Deon

Aug 28, 2016

clean car at the end, also you need to reset oil trip after service which was not done so still had warnig light on

Elizabeth

Aug 28, 2016

Service is beyond expectations especially for the fact I had no appt. and my car was done that same day.Love the car wash!!

Tricia

Aug 24, 2016

I liked that I was asked about any repairs before doing them, and that no one pushed me into paying for any repairs I wasn't ready for.

Andrew

Aug 24, 2016

Steve Shepard was personable and enjoyable to work with. Everything was straight forward easy to work through with their people. They really bent over backwards for me.

William

Aug 23, 2016

Friendly, honest service people. Nice facility. Comfortable waiting area with good coffee and fresh cookies. I feel OK when I visit this facility.

Clint

Aug 23, 2016

Service time was reasonable for work required.Comfortable waiting area.Customer service for scheduling was very flexible with adapting to my schedule, since I was coming from Muskegon.

Jestin

Aug 23, 2016

Joe, Jeff, and Brian were great. From test drive to delivery the experience and service were excellent. Jeff was very patient with me, spending a lot of time going over the questions I had. Brian went above and beyond with follow up. When a couple of issues came up after delivery they were dealt with promptly.Thanks guys!

Lori

Aug 23, 2016

Relaxed, no pressure. Mike Griswold was great to work with. He allowed us the time to consider our options and decide on our own, while being there for any questions or advice when requested.

Ashley

Aug 22, 2016

I loved Mike Groth and how seamless he made the process. Everything was handled smoothly, on time and efficiently. highly recommend

Mark

Aug 22, 2016

Time frame for the repair was an accurate estimate, the dealership was clean and friendly. The staff did a good job of explaining there process.

Emily

Aug 19, 2016

I loved the friendliness, and just how they didn't pressure me into buying but gave me the space so I could make the decision myself. Overall Vic was just amazing to work with and I couldn't have asked for Jeff Norton to set me up with anyone better.

Christopher

Aug 19, 2016

Honest, no pressure, our sales person was straight forward and both Brian and the manager were genuinely interested in dis in something that would work for us.

Dirk

Aug 18, 2016

Much of contact was handled by phone. The service was conducted promptly. They coordinated payment wth added warranty insurer. The problem was intermittent, but they researched to find what hey believe to be issue and fix.

Amanda

Aug 18, 2016

Stephanie (Service Advisor) was wonderful- communication was fantastic. The cashier was friendly and helpful as well. Initial greeting was rocky (was ignored for awhile). Also, the inside of my car was dirty- had greasy fingerprints on my door panel. Yuck!

Miranda

Aug 12, 2016

I liked that my advisor Colleen returns my calls in a timely manner and is always able to answer any questions I have. I appreciate the repair techs being timely and doing a great job.

Dale

Aug 12, 2016

Convenient online purchase and delivery to my house. Everything was as expected and communication was great. I would definitely recommend this dealership

Patrick

Aug 12, 2016

Fox Hyundai Kia is a terrific organization. Their service is professional and friendly. They go out of their way to make sure that we had a great experience. I am a customer for life.

Jan

Aug 12, 2016

In and out in under 1/2 hour for a oil/filter change and a check up is very good in my book. Including a quick exterior wash

Richard

Aug 12, 2016

Salesman, Mike Griswold. Mike greeted us as we approached the building and immediately made us feel comfortable and welcome. Not your stereo-type used-car-salesman. My Wife and I did not feel pressured or pushed during our visit. We had a specific vehicle in mind and Mike even offered some comparisons to help us be a better informed customer. Mike worked very hard to put this deal together and keep us within our budget. We were treated as valued customers, and plan on returning for another purchase in the near future; 1) Because of Mike, and 2) Because I'm very receptive now to the KIA brand (first timer). Mike is the greatest asset to your Team.Rick and Jolene Zepp

Jason

Aug 12, 2016

We were extremely impressed with the no-pressure sales atmosphere from all of the consultants and sales manager. However, we were really blown away by the service we received from RJ Alicea. RJ went above and beyond from our perspective to ensure we had a car that we were 100% satisfied with. We couldn't be happier with our new Kia Soul and our experience with Fox.

Alfonso

Aug 12, 2016

Great service and really good waiting area .area very clean and and really good coffee and snacks,staff very courteous .

Jean

Aug 12, 2016

pleasant sales staff; very well versed in product specifics- what does this button do? where do I find this? what options can I get with this model?

James

Aug 12, 2016

Received great customer service. Cars were explained fully. We were able to drive four cars. Really liked shopping at this dealership.

Dianne

Aug 12, 2016

Our new car shopping experience was a pleasure. We were shown courtesy and an abundance of patience while we determined which vehicle was right for us. Everyone was knowledgable and helpful without being overbearing.

Joyce

Aug 11, 2016

Prompt service. good explanation of needed service. coffee available while waiting... friendly personnel..clean service area and waiting area.. popcorn a nice touch.

Brian

Aug 10, 2016

They always do good work and have my car washed and ready when I come to get it, I appreciate this very much!

Katy R.

Aug 10, 2016

The staff were friendly, professional, and helpful. They heard my questions and addressed the concerns. There were no extra or hidden costs for the services.

Tod

Aug 10, 2016

The technician found the gasket for the oil pan plug was missing and replaced it. Also was given a free car wash.

Emily

Aug 10, 2016

The place was clean and the staff was excellent!!!!! Steve was terrific! The whole purchase process took 2 hours. Couldn't ask for better service

Sally

Aug 10, 2016

If you are going to buy a car at Fox Kia, buy from Steve Shepard. Steve is an outstanding Salesperson. Steve is everything you want in a Car Salesperson.

Adriane

Aug 9, 2016

I liked the Sales office it was bright and clean. The sales team is very friendly and helpful. They all go the extra mile and made me feel very special purchasing a car from Fox I loved it and I love my Soul.

April

Aug 8, 2016

Always do an excelent job! Especally explaining what is actually going on. They also do their best to save you money in the long run with repairs.

Fritz

Aug 5, 2016

David was very helpful and knowledgable about your process. He was able to identify the parts needed & give me a good estimate for those costs.

Wayne

Aug 5, 2016

Efficient, personable, honest, thorough. When the repair ran longer than expected, I was given a loaner for a couple of hours

Ingrid

Aug 4, 2016

The service and people working at the dealership are top notch! I would recommend this dealership to all my family and friends.

Michael

Aug 4, 2016

Steve was an awesome salesman to work with. He was energetic but was not over the top. When he knew we were going to make the purchase, he was flying around the dealership taking care of as many details as he could before we left. He have filled our loaner up with gas. In addition, he left some really good "adult" beverages and a thank you note in the car we picked up the next day!

Brenda

Aug 3, 2016

As always, we had a great experience at your dealership there on 28th Street, and we will recommend you all to our friends and family. Thank you !

Frederick

Aug 2, 2016

We were able to get the KIA we wanted within 1-working day. The salesperson was courteous and professional. Most of all, he was honest.

Matt

Aug 2, 2016

Simple and easy to get the transaction completed. Greg Thompson was very helpful and professional. Price was very fair. I would recommend Fox Hyundai.

Timothy

Aug 2, 2016

Mike was very easy to deal with. No pressure what so ever. We got to drive as many vehicles as we wanted...ask questions. Really enjoyed not having to deal with the "Hard Sell". Mike gets an A+

Sandra

Jul 30, 2016

Everyone was extremely friendly, knowledgeable and nice. They answered my questions and the wait time was not as long as expected. The coffee and cookies were a nice treat to have while waiting for the service to be done. The waiting are was also clean and tidy.

Patricia

Jul 29, 2016

Fox KIA's staff are professional, polite, and customer-service oriented. They also demonstrate integrity. I couldn't be more satisfied--my only regret is that I didn't discover Fox sooner!

Rondy

Jul 29, 2016

Colleen is very knowledgeable, and tremendously helpful. She is totally awesome! I was truly pleased with the service, and final bill.

Sharlene

Jul 28, 2016

I can bank on getting consistently high quality service at Fox Kia. And why must I be asked to submit feedback of not less than twenty words.

Dianne

Jul 28, 2016

Our new car shopping experience was a pleasure. We were shown courtesy and an abundance of patience while we determined which vehicle was right for us. Everyone was knowledgable and helpful without being overbearing.

George

Jul 27, 2016

Straight forward, very honest, very helpful when showing us how to use to vehicle. Great communication, Love my new KIA

David

Jul 27, 2016

Excellent service and friendly staff : ) Clean facility. Free coffee, water and popcorn.Have been a loyal Hyundai customer for 15 years.

Christine

Jul 27, 2016

Very nice salesmen. Caleb was fantastic and helpful on a short deadline! Would highly recommend this location for any future purchases.

Renee

Jul 16, 2016

Very friendly staff! Answered all of our questions and had us taken care of in a very timely manner. Thank you!

Jill

Jul 16, 2016

I love that I have the ability to just drive up, pull into the service center, sign a tablet, and go. They offered me a ride, and coffee and a place to work, watch the news, and I knnow my car is in good hands because its same place I bought the car from.

Stanley

Jul 16, 2016

prompt, courteous, competent service, nice waiting area. Work was done promptly and staff advised me on what was needed. Car was washed and returned clean.

Travis

Jul 15, 2016

I liked that it was laid back and no pressure, all questions were answered, and it was enjoyable to work with Caleb.

Robert

Jul 14, 2016

I like the free popcorn, water, and cookies when not all taken. There is a nice waiting area. Clean facilities. Pleasant service and dealership staff.

Victor

Jul 14, 2016

simply honest discussion regarding the car and it's cost.Extremely friendly sales and managerial staff.Don't demand 20 words when one is taking valuable time to complete survey.

Stephen

Jul 14, 2016

we were in and out in a couple of hours, remembered the salesman from three years ago when we last purchase a car

Mark

Jul 14, 2016

Efficient and prompt. Always very courteous and provide courtesy shuttle to and from dealership. The driver is always courteous and professional. "Chuck" the last few times.

Natalie

Jul 13, 2016

After inquiring about several vehicles online with other dealerships, we started to think we were after ghost cars. Anything that looked good had "just sold that day!" For some uncanny reason. Totally opposite was our experience at Fox. Tons of availability, great selection, personal attention from salesperson, no pressure, everyone was helpful. We will return and would strongly recommend making the trip.

Karla

Jul 12, 2016

Inspection was very thorough. The girl that that brought my paperwork to me (I didn't get her name) explained everything very well.

Jan

Jul 10, 2016

It was very easy to bring my car in. The staff was friendly and helpful. The waiting areas were pleasant with refreshments and television provided for the clients.

Bruce

Jul 8, 2016

Smooth in and out with no problems. They described the checklist well. They took my car through the car wash.

Susan

Jul 8, 2016

Personal service. I had a question about my air and cabin filters. The service lady went right out to my car, took them out, and verified they had been replaced on my previous visit. That is SERVICE!

Donald

Jul 2, 2016

Always quick and courtesy staff. Clean and modern facilities. Love to look at other cars on the lot as well as those coming in for service. Even if there is a line, the wait will be short.

Samantha

Jul 1, 2016

Everyone I've come in contact with at this location is friendly, they explain things thoroughly, answer any questions I have , and service is always quick.

Angela

Jul 1, 2016

The sales staff was very professional and friendly. They were not pushy like other places.Some places see you have bad credit and treat you badly but not here.

Kyle

Jul 1, 2016

Quick and efficient while having my car in for an oil change & I section. They were thorough with the inspection and notified me there was nothing additionally wrong or to be concerned about. Easy process overall.

Marjorie

Jul 1, 2016

During my recent visit to Fox Motors I received great service, was treated great by friendly employees and enjoyed the amenities in the waiting room.

Robert

Jun 30, 2016

High quality service...friendly...free rental while waiting for repairs...service done the day I needed it. Thank you. Fox Kia is the best!

Kenneth

Jun 29, 2016

Professional, courteous, customer oriented associates. I was impressed with the mechanic who replaced the crankshaft position sensor on my Santa Fe. Very thorough in his inspection of other aspects of my vehicle that needs repairs in the future.

Marlyce

Jun 29, 2016

They were thorough and explained answers to all my questions. They are always polite and the waiting room is clean and comfortable.

Henry

Jun 28, 2016

Along with a very friendly and knowledgeable staff, you have 2 very nice (with different styles) waiting rooms. It made the wait very tolerable.

Diane

Jun 27, 2016

The team is really friendly, and they go out of their way to make sure you have been taken care of.

Mary Rose

Jun 24, 2016

Went very well. It was fun driving the loaner.I wish I didn't have to drive 30 miles.I don"t have much more to say.

Thomas

Jun 24, 2016

Knowledgeable, friendly service techs, clean, comfortable seating in waiting area, as well as coffee and snack availability. A good experience.

Lavern

Jun 24, 2016

Service performed as requested within a reasonable time. Staff was very friendly. Facility has comfortable waiting area which is well light.

Brian

Jun 24, 2016

I appreciated someone taking the time to review the findings and recommendations for my next visit. Nice pleasant waiting area.

Robert

Jun 23, 2016

Absolutely EVERYTHING!!! Every aspect of the process was flawless. Every single person one deals with in buying new car was just a joy. WE could/would never go anywhere else, HERE is your ultimate car buying experience.

Carol

Jun 22, 2016

All of the staff we worked with were very friendly and knowledgeable. We also love the car. We used the in-house financing with a great interest rate and drove the car away within a few hours.

Hillary

Jun 22, 2016

Everyone was very friendly and seemed like they genuinely wanted me to get a good deal on a reliable car. Stephen Roberts put in a lot of effort to make sure I was happy with my purchase and to make sure he did everything he could to get the vehicle in tip-top shape and at the best possible price.

Davorse

Jun 8, 2016

Service was A1 from start to finish, Albert was able to answer all of my questions. Thanks for making this a great experience.

Angela

Jun 6, 2016

The technicians were very helpful and didn't try to make me replace part unnecessarily. I had to wait a while to receive the diagnosis, but they were very helpful in the process.

Raymond

Jun 6, 2016

I loved that you had a place especially for kids. And your staff was outstanding, Im very happy that I choose Kia!

Vici

Jun 5, 2016

They did all the required service in a reasonable amount of time. Very helpful and the buying process when I bought my car was wonderful.

Patty

Jun 3, 2016

Very informative, the communication by the service team to me (the customer) is impressive. I appreciate my interactions...they have all been positive.

Clare

Jun 2, 2016

Clean showroom, helpful staff, easy to talk to, no high pressure sell. Willing to put up with all my requests.

James

May 25, 2016

Received great customer service. Cars were explained fully. We were able to drive four cars. Really liked shopping at this dealership.

Paul

May 18, 2016

great customer service and all the little things were done right. Didn't have to ask or worry about if the gas tank would be filled or if the tires were in good shape or haggling over replacing them. Fair price from the start.

Danelle

May 16, 2016

Fox Kia made the purchase of my new car quick and easy! Excellent customer service. I could not be more thankful!

Andrea

May 13, 2016

everyone is helpful and wasn't pushy about getting the sale, they had a smile on there face and willing to help and make sure I understand.

Leesha

May 12, 2016

Finance and sales team were good about working with me and family despite complications of living in different states. They were also good about looking into deals for a lease. The whole team was friendly and eager to help out.

Kelly

May 11, 2016

the overall friendliness of the staff. Didn't feel pressured into a decision. The answers to my questions felt genuine and not some hype just to sell a car.

Gaylen

May 9, 2016

James was very friendly without being too aggressive. Enjoyed speaking with him and he made our transaction positive. Would become a repeat customer.

Jean

May 5, 2016

pleasant sales staff; very well versed in product specifics- what does this button do? where do I find this? what options can I get with this model?

Bruce

May 4, 2016

Always a pleasant experience very friendly and knowledgeable people from the scheduler, to the technician, to checkout. I would recommend this dealership to anyone.

David

May 4, 2016

We come from Battle Creek and like the fact that we can get a routine service without an appointment in a clean pleasant environment.

Patrick

May 3, 2016

Working with Jeff Vanhill to purchase mini van was extremely smooth, simple and transparent. Made purchasing a vehicle very easy and fun.

Rev.

May 2, 2016

prompt & friendly service! corrected problem!we were sorry that "Mitch" was no longer a Service Writer. it proved to be a very brief service experience.

Walter

May 2, 2016

Mike Groth was a customer's agent, knowing he received his paycheck from Fox. He was very thorough with options explanations and costs. Made a complicated customer request work for both parties. There were no surprises when we accepted toe car and made payment. His manners should be used as an template for all of the staff. I could build a graduate class around how he works with and for his customers.

Alexander

May 1, 2016

Speed and comfort and a very friendly staff with a good selection of goodies in the lounge, overall very nice experience.

Judith

Apr 29, 2016

We were very happy with reception at your dealership. We were greeted promptly and helped a great deal by your salesman. Throughout the whole process we were treated exeptionally well.

Lucinda

Apr 29, 2016

The service was quick and efficient! The service technician was friendly, knowledgeable and professional. He clearly explained the maintenance needed on my car and quoted me a price before doing any work on it. All of this is very much appreciated!

Kelvin

Apr 29, 2016

I brought 2 cars in for oil changes and both were done rather quickly. Enjoy getting a car wash at the end of service.

Brenda

Apr 28, 2016

Efficient, friendly, make me feel cared for. It's an awesome experience. Wouldn't change a thing and will be back again.

Karen

Apr 28, 2016

When the mechanics left a greasy smudge on the passenger seat they were happy to clean it up. They were also helpful in explaining why the services needed were beneficial for my car.

Allyn

Apr 26, 2016

They kept me informed and showed me parts that needed replaced. Nice facilities and people. Overall experience was good. A-OK

Alfonso

Apr 24, 2016

Great service and really good waiting area .area very clean and and really good coffee and snacks,staff very courteous .

Michael

Apr 23, 2016

Fox Hyundai has once again made car buying easy. We appreciate Greg Thompson and his way of making us feel welcome. We decided come back and purchase a second vehicle from Fox Hyundai also because of Colleen in service as well.

Valerie

Apr 22, 2016

TOOK ME IN IMMEDIATELY. Finished before estimated time.Shuttle service. Scott is the BEST. Thanks for the water and coffee. Nice touch.

Jackie

Apr 19, 2016

They worked with me when I had to leave for work after waiting for 30 minutes. I was able to get to work and then come back after work for an oil change.

Jonathan

Apr 15, 2016

The service was quicker than expected and my service advisor was friendly and helpful. Also the waiting area was very comfortable.

Dean

Apr 13, 2016

Steve was great throughout the buying process. We really appreciated his patience and dedication to service. We would definitely return and purchase again from this dealer.

Ingrid

Apr 9, 2016

Fast and friendly service, ride service and caring attitude of the employees, knowledgeable service managers and hard working team all around...

Mark

Apr 7, 2016

Brian was very friendly and knowledgeable. He answered all my questions. The process was straightforward and seamless. I would shop for a car again.

Laura

Apr 7, 2016

I just came in for an oil change, out of there in 30 minutes (shortest time yet). The employees are very helpful and the facility is always clean.

Shanna

Apr 6, 2016

I worked with Mike Groth at Fox Hyundai in Grand Rapids, MI and he was great! I was having a hard time making a decision between the Sonata Sport that I ended up purchasing and a car from another dealership. Mike was amazing! He was very kind and patient with my indecisiveness. He didn't make me feel as though he were pushing the Sonata on me (although I'm sure he tactfully was!) but guided me in my thought process for comparing the two cars. He was open and honest with me and explained the way certain aspects of car buying/leasing worked to help me make the best decision for my situation. He gave me the time I needed without making me feel rushed, even at 3p on a Saturday at the end of the month. :) It was a very pressure/intimidation free experience, which is exactly what car buying should be like! I was even allowed to take a new car on an overnight test drive to help me make my decision prior to purchasing! I would definitely recommend Fox Hyundai of Grand Rapids, and especially Mike Groth!

John

Apr 2, 2016

No pressure. Very cooperative and easy to work with. Pricing was very competitive. Communication with my sales person was very good.

Amber

Apr 1, 2016

They were friendly and helpful with everything I needed....I will return again and refer the service to others. Thanks you

Kathy

Apr 1, 2016

Friendly, professional and got the job done in a short amount of time. Also, they found a problem with my brakes and ran a free brake inspection.

Michele

Apr 1, 2016

Quick, easy. No hassles. Clean service area. Fast checkout when I picked up my car although the waiting area is great.

Jason

Apr 1, 2016

We were extremely impressed with the no-pressure sales atmosphere from all of the consultants and sales manager. However, we were really blown away by the service we received from RJ Alicea. RJ went above and beyond from our perspective to ensure we had a car that we were 100% satisfied with. We couldn't be happier with our new Kia Soul and our experience with Fox.

Richard

Mar 31, 2016

Staff was excellent. So was the service. Good coffee and cookies in waiting room. Although one of the waiting rooms was a little cluttered

Xadimul

Mar 31, 2016

Steve an opened minded sales person with a great human touch within buyer and seller relashioship. Great value rare to be seen this days.

Amie

Mar 31, 2016

Excellent service and very helpful! Too bad we do not live close or we would take in for maintenance as well.

Catherine

Mar 31, 2016

The friendly staff and very helpful. Very knowledgeable and able to answer questions. Facility clean and bright. Always looking for ways to be helpful.

Timothy

Mar 31, 2016

Coach is amazing. Very knowledgeable and helpful. Did a great job going over the details as well as helping get the best interest rate

Susan

Mar 30, 2016

Professional, non-pushy, personable sales people. Several quality used cars to choose from. Reasonable prices for the most part. Overall experience was good.

Jan

Mar 30, 2016

In and out in under 1/2 hour for a oil/filter change and a check up is very good in my book. Including a quick exterior wash

Mary

Mar 29, 2016

Even though I had found a couple of cars through your website, I really wasn't expecting to actually leave with a car that day. The online correspondence with your sales team was great and Albert was very helpful and low pressure when we were at the dealership. Couldn't have asked for an easier car shopping experience. Left with a new (used) car in less than 2 hours. Well done!

John

Mar 26, 2016

James was amazing. Helped us from the moment we walked in the door, to the moment we left. Very personable young man.

Curtis

Mar 26, 2016

Joe made everything as easy as possible. Best car buying experience ever! Highly recommend for both sales and service. Thanks again!

Debera

Mar 23, 2016

I was treated with respect, and helped to find my perfect car. Mike made sure I was comfortable while waiting for the paperwork for my new car

Joshua

Mar 23, 2016

Everyone had my best interest in mind and very knowledgeable about the cars and any questions I had if I ever look for another car in the future I will definitely start at Fox thank you to everyone who was involved in my purchase you guys rock

Shirlee

Mar 23, 2016

They went above and beyond what I expected.... My license plate had a loose screw and they replaced it....Thank you!

Phil

Mar 23, 2016

I experienced a courteous and helpful staff. The facility had a hospitable waiting area. The staff was willing to make every aspect of my experience positive.

Brenda

Mar 22, 2016

Dave, the oil express manager, is, "THE MAN"!!! Thank you for him, Colleen, and of course, Sandy! OH YES, and we love Greg Thompson too! We LOVE YOU GUYS! Thank you!! Brenda, Jerry, and Dylan

Angela

Mar 21, 2016

The facilities are well-kept. Service writers are pleasant. Quick but thorough. I trust my technician there so I wouldn't go anywhere else.

Kevin

Mar 19, 2016

Honest dealer service department. I drove over 40 miles due to that because I dont trust Htundai dealer in Muskegon.

Barbara

Mar 19, 2016

Very pleasant sales person. All were courteous to me. A very pleasant experience I will definitely return and tell my family and friends

Robert

Mar 17, 2016

Very fast service. I was told it would take an hour but was pleasantly surprised when it was just over a half hour.

Douglas

Mar 16, 2016

honesty .. I can believe what the service people tell me... which is very important to me... I've been going here since I purchased the car (from another dealer) in the fall of 2014

Peggy

Mar 13, 2016

Fast service and friendly staff clean facilities very comfortable waiting areas very nice show room very clean restrooms like the business

Virginia

Mar 12, 2016

Great service, Quality of work and professionalism. Brought my car in for an oil change and check up. Was back on the road in 40 minutes.

Catherine

Mar 9, 2016

Friendly, thorough & accommodating. It was a great experience! We have been customers for years now and the service keeps getting better!

Patrick

Mar 9, 2016

In purchasing our used vehicle, our sales associate was very knowledgeable, friendly, and accommodating. No high pressure sales. Our associate was willing to review the car's history with us. He went out of his way to make sure that we were satisfied customers. Highly recommend!

Dean

Mar 6, 2016

Prompt service and regular updates were provided during my service. Was provided with a loaner car. One problem could not be resolved and will require a subsequent service.

Edward

Mar 6, 2016

Very friendly employees. We were satisfied with the work.Took our car right in. The waiting area was clean and comfortable.We enjoyed the free popcorn.

Hans-Gerd

Mar 3, 2016

Very professional staffexcellent customer service, customer waiting area very comfortable, free WiFi, coffee and even cookiesfast service, good cost effectiveness

Larry

Mar 3, 2016

for a service the amount of time spent was in good order My only concern was there was pressure to up sell for a routine oil change.

Michael

Mar 1, 2016

The dealership and staff took care of all issues with professionalism and politeness. When a rental car was required, they took care of that as well.

Olivia

Mar 1, 2016

Stephen Rogers (salesman) was very kind and helpful and went above and beyond even after the purchase was final. I appreciate how smooth the process is and how helpful everyone was.

Ryan

Feb 29, 2016

Excellent customer service throughout the entire process. Clean facilities, good selection, future service and follow up with customer after delivery also a plus.

Nadine

Feb 29, 2016

Prompt service. Also very accommodating...brought out different trim levels of SUV for me to try out; knew how to adjust the seat for me.. Was also very impressed with how they worked with the Fox Motors Honda sales person as well.

Randall

Feb 29, 2016

I feel very confident about the services I get at this dealership. They are always honest with me and do not pressure me to purchase services I don't need.

Theodore

Feb 28, 2016

The reps were kind and knowledgeable. They know what I wanted and got it for me at a reasonable cost.

William

Feb 27, 2016

Minimum wait. Fair price. Service tech brought to my attention an engine air filter and a cabin air filter that needed replacement. Also, good cookies in the waiting room.

Shawn

Feb 27, 2016

the Very clean facility was a joy to be in. Staff gave me accurate information and repaired my vehicle correctly, efficiently, and promptly.

Kecia

Feb 26, 2016

I loved the amount of time my salesman spent with me. I had rented an Elantra for a week in Florida so I knew I liked it. This was the first time I bought a car and left feeling comfortable about my purchase.

Carolyn

Feb 26, 2016

The appointment took longer than expected, but services completed appear to be done with satisfaction. Customer service and facilities were excellent.

Stephanie

Feb 26, 2016

The whole process was pretty quick and painless. I was just going to look at my options, but I just couldn't beat the deal that I got. Steve was awesome! Will definitely recommend him to others.

Ashley

Feb 25, 2016

The sales person was super helpful with everything, from finding the perfect car to letting me know what papers I needed to prepare. I also enjoyed working with the finance team they were very knowledgeable in the extended warranties and poly seal options.

Kayon

Feb 24, 2016

I like how the service agent review all the information on the work done and further recommendation and cost to be prepare for.

Lesly

Feb 24, 2016

Cameron. He was a great person to work with and didn't fall into that "salesman" role so many dislike these days. The second the fakeness and pressure comes out of a sales person I walk regardless of anything else. He was a pleasure to work with and I would refer him specifically to people I know.

Thomas

Feb 24, 2016

The job was completed in a timely manner. Stephanie &Colleen are always professional & pleasant to deal with. The dealership was clean. The price was reasonable. A great dealership to do business with.

Larinda

Feb 23, 2016

It is extremely easy to make an appointment online. The service provided was timely. Everyone is helpful and very friendly.

Jeffrey

Feb 15, 2016

Staff very friendly and willing to go out of their way to accomacate you. Stopped for an OLF and needed some brake work and they squeezed me in that day.

Lindsey

Feb 13, 2016

Very friendly people. They were not pushy or forcing us to make a decision on the spot Steve was the best

Jack

Feb 10, 2016

I was greeted immediately. Even though I was early for my appointment, I got right in. The inspection was very complete. The wait was short and comfortable. The charge was what I was quoted. My car was washed.

Vici

Feb 9, 2016

I was able to trade in and get money back in my pocket. I was treated important and found a car I wanted.

Gary

Feb 9, 2016

Mike Groth was fantastic and helpful through the entire purchase process! He's not high pressure, but clearly focuses on the customer's interests and needs.

Dale

Feb 9, 2016

Convenient online purchase and delivery to my house. Everything was as expected and communication was great. I would definitely recommend this dealership

James

Feb 9, 2016

coach was an excellent sales person and he help us in many different ways to get into a car we like. Coach is one of your greatest assets going and overall the dealership is the best that I have encountered.

Jessica

Feb 8, 2016

The customer service provider that was available when I brought my car in for a service appointment was knowledgeable, friendly, and listened to my concerns.

Jody

Feb 7, 2016

Great service and fast work. Additional repairs were needed and were done quickly as I waited. Waiting area was clean and convenient .

April

Feb 3, 2016

drop off service with ride to work, car returned with work completed and car was cleaner than when I brought it in.

Steve

Feb 3, 2016

Provided a loaner which I really needed. Fast polite service. Courteous staff. Repair invoice and estimates for future work well laid out and understandable.

Rebecca

Feb 1, 2016

Friendly, quick, thorough and they washed my car. :) Only part I didn't like was they made me write 20 words in this testimonial. So here they are.

Sindy

Feb 1, 2016

In and out fairly quickly. The car wash was nice. I think it is crazy that I have to have 20 words in order to submit my review. I almost did not complete because of this criteria.

Robert

Jan 31, 2016

Ability to make appointment online in quick time.Repair time was substantially better than expected.Friendly efficient service.Repair of rear camera was under warranty.

David

Jan 31, 2016

Just came for an Oil change, and wanted them to check on brake, padsFast, friendly, very clean, exclusively come here,

Dale

Jan 31, 2016

Fast, very professional. They also washed the car! That was unexpected. Would recommend Fox to anyone. Absolutely the most customer-focused dealer!

Miranda

Jan 30, 2016

I liked that my advisor Colleen returns my calls in a timely manner and is always able to answer any questions I have. I appreciate the repair techs being timely and doing a great job.

John

Jan 29, 2016

Seen right away and work was done quickly. Out in 45 min. Car was taken in for a recall and I was helped quickly and efficiently.

Judith

Jan 29, 2016

Service was prompt and everyone was courteous. Waiting room is very nice with comfortable seating, tv, snacks, and drinks. I never mind waiting for my vehicle there.

Ronald

Jan 28, 2016

They gave me a very reasonable estimate for how long they would be working on my but they got it done much faster than estimated. A very well mannered staff and got a free car wash also.

Douglas

Jan 28, 2016

Timely, accurate and friendly and at a good price. Each time I go here it's the same. That is comforting to know. Good Job!!

Natalie

Jan 27, 2016

Service department is outstanding! The waiting areas offer so much and are always so clean! Fox motors truly cares about their customers!!! Much appreciated!

Kameron

Jan 22, 2016

James was very knowledgeable and helpful with my entire experience. Not once did I feel that he was pushing me into any decision but rather informing me of the pros and cons with each vehicle I inquired about.

Rebecca

Jan 20, 2016

The freebies are awesome at this location. Multiple options of coffee and cookies is a nice touch. The adviser comes out to explain the findings and go over future service options

James

Jan 19, 2016

We were early they took us right in and it wasn't anytime and they were all done!! The fellows were quick and pleasant- what a combination!!!!

Michael

Jan 19, 2016

Nice place to wait, fast service. Service manager explained all questions about the inspection. The waiting areas divide those who want to watch TV, from those needing a quieter room.

Paul

Jan 19, 2016

Our salesmen James was outstanding! By far the best experience I have ever had purchasing a car. Made us feel welcomed and comfortable the second we entered the doors.

Daniel

Jan 15, 2016

Fast polite the person came out to my car to do the milage check he was very polite happy guy very helpful answer some other question

Kevin

Jan 15, 2016

My service rep was ready for me and acknowledged me by name upon arrival. The work was done quickly, the car washed and paperwork ready.

Merrilee

Jan 13, 2016

Clearly customer service is foremost. I was amazed at the fact after the oil change my Kia was washed. That was next on my list of things to do! I was impressed.

Ashley

Jan 12, 2016

The staff at Fox Hyundai Kia are friendly, welcoming, and very accommodating. I purchased my first car from them. I was very nervous! But the salesman, Mike was very nice. He listened to what I wanted in my car and payments/month and made it happen for me:)

David

Jan 8, 2016

Fox Hyundai on 28th Street provides fast and thorough service.The staff are friendly and helpful. I always go there for service on my Hyundai Accent.

Raymond

Jan 7, 2016

Prompt efficient service, car wash and waiting room with popcorn, coffee and cookies. Service advisor was knowledgeable and courteous and accommodating.

Jason

Jan 7, 2016

Service was done quickly and waiting area was clean and nice. Free wifi was very handy for work related needs.

Martin

Jan 3, 2016

Friendly Service people, Clean facilities, Effective outcome.The only improvement that could be recommended is better timeliness. When we came back to pick up the car after the quoted 1.5 hours, we were told we will have to wait another 1.5 hours.

Danny

Jan 3, 2016

everything. I have been dealing with for 11 years and everything has been perfect every time. Great Service keep it going.

William

Dec 30, 2015

Joe Lavoie took great care of me. The financing department made it easy and smooth, and Steve was incredibly friendly and helpful. This was the best car buying experience ever.

Brian

Dec 27, 2015

Mike, did a great job of working a deal and walking us thru the car features. It was a very pleasant buying experience.

Emil

Dec 25, 2015

It was comfortable. Got the car I wanted at a price I can live with. Salesman was very helpful. Everything went better than I expected. Comfortable.

Stanley

Dec 23, 2015

The service was thorough, professional, courteous. Even though it was very busy during the holiday season, the staff was efficient and courteous.

Janet

Dec 20, 2015

Incredibly helpful to us! Our sales person, Dan went above and beyond to select exactly the perfect Santa Fe that fit my needs. I am so appreciative that getting a remote start was rolled in to our purchase! Thank you so much!

Joell

Dec 19, 2015

Good service polite I paid for a service that was going to give me feedback on car I did not get

Tammie

Dec 16, 2015

Everyone was so nice and worked diligently to get me an awesome rate and car. I am very grateful to everyone who helped me with my purchase.

Daniel

Dec 14, 2015

Prompt service, completed in estimated time, great facilities, smooth payment process, wonderful variety of coffee or tea, fresh cookies. I also enjoyed looking at the new vehicles. Free WiFi is appreciated.

Mark

Dec 13, 2015

Great service from Kris as he was at tentative to our needs. Will come back to deal with him in the future.

Cristie

Dec 13, 2015

Got just what I wanted on the Santa Fe. And the right price.They worked with me so I got the right Santa fe and the color I wanted and the options.

Nicole

Dec 12, 2015

Friendly service, thorough inspection. They didn't try to pressure me into buying additional services I wasn't looking for. My one complaint is that I drove there (about 12 miles) on a Saturday only to have them set an appointment for me to come back later in the week. It would have been nice to save the trip.

Harry

Dec 12, 2015

My needs were attended to right away - the oil change was combined with the safety recall matter. I didn't need to make a separate appointment for the safety recall work.

Brian

Dec 11, 2015

Performed the repairs as requested, followed up with a phone call to keep me informed. Talked with me about potential new purchase by showing me the newest Santa Fe which I really liked as soon as I sat in it.

Ronald

Dec 10, 2015

I was taken care of as soon as I was in the doors. I love now clean your place is and how quick I was everything was done.

Donald

Dec 7, 2015

Friendly, and the fact that the staff is very helpful and willing to give you the time to put your words into words that they understand or can translate to the mechanic. Also, their willingness to help the customer get the repair that they want or need to have done and help them come to a way of getting it done.

Pauletta

Dec 6, 2015

Employees are very polite, efficient, and knowledegable, and they attend to my special request (tire pressure) . I know I can depend on each one each time I need to come to the department. ( I spend the time looking at the NEW cars :).

Sharon

Dec 5, 2015

Prompt honest service. Everything was covered under warranty -definitely would recommend it. The waiting area was comfortable and they informed me of what repairs were needed and how long it would take before they started.

Perry

Dec 4, 2015

I was in and out in 10 minutes. Met with 2 capable employees. They were friendly and understanding, as us.ual

Paul

Nov 26, 2015

No pressure sales. Easy cash transaction. Clean facility with large selection of new and used. A very accmodating customer service lounge.

Rachel

Nov 22, 2015

I was in & out in less than an hour! I wasn't sure how long it would take since it was a Friday.

Amanda

Nov 19, 2015

I liked how they treated me like a person... Very kind and took their time with me. Very clean facility and was very accommodating.

Larinda

Nov 18, 2015

I like the fact that they are willing to work around my schedule and accommodate me. My car looks great.

Nathaniel

Nov 18, 2015

It was easy, quick, and you let me know about upcoming maintenance things that will need to be looked at in the future so that I can start making them a part of my budget.

Ric

Nov 16, 2015

Service was fast -- no waiting! Very comfortable waiting area with TV, cookies, popcorn and coffee. Friendly and competent service people.

Mary

Nov 9, 2015

Quick response - person knew what they were talking about. Love the availability of coffee and cookies. People were very pleasant.

Judith

Nov 7, 2015

Did not have to wait a long time for my service on my car. Time is important to all of us.

Susan

Nov 7, 2015

in and out in a very timely manner. car wash is great. cookies, coffee, water all offered. very nice. quick check out.

Douglas

Nov 3, 2015

checking my paperwork after returning home (oil change) I noticed Kia said I had a back light out. I could not find anything wrong with my lights. After calling Fox Kia they said they replaced the light "no problem". Little things like that will make me a life long customer. Thanks Fox Kia !!

Lynn

Nov 1, 2015

My experience was great. The process was very easy. The staff was very friendly, courteous, and professional. Mike Groth was very helpful and very nice.

April

Nov 1, 2015

Sergio was great answered all my questions,even showed me something about my car I did not know. He had my car's oil changed, ready and washed in the amount of time he predicted. This was a great experience!

Donald

Nov 1, 2015

Promptness. Tech was able to ascertain if car needed tire rotation and determined it did not. Oil change was done quickly.

William

Oct 31, 2015

Fast service, reasonably priced. Come here all the time. Nice waiting area. Love the freshly made cookies and fresh coffee.

Tim

Oct 31, 2015

I was greeted immediately and my requests were written down. My wait for completing the service was nice and quick. The check out with Sandy is always pleasant.

Erma

Oct 30, 2015

Everyone I encountered was excellent in attitude, very friendly appeared to be happy to serve. The atmosphere was professional but warm and friendly, (No room for improvement)

Barbara

Oct 29, 2015

Hanging out with Mike Groth The service was great and the dealership clean and pleasant.The free wifi and refreshments were nice.Will definitely be back

Shirley

Oct 28, 2015

the sales person seemed confident in knowledge of the carvery friendly atmosphere! Showroom was very clean. Staffwas very professional and courteous.

William

Oct 24, 2015

The staff was friendly and professional, the service was speedy and excellent, and the waiting area was comfortable and clean.

Margaret

Oct 17, 2015

Courteous staff. Were up-front and realistic about length of time needed. Comfortable place to wait with a variety of reading materials. Good fresh coffee.

Dennis

Oct 17, 2015

Albert Smith was the difference maker! I knew this was where I needed to buy from. They had the perfect vehicle!

Phil

Oct 17, 2015

Thorough but fast and efficient service. Price was very reasonable. However, I didn't know I could and should simply use the the Express Service and come in without an appointment. Trying to make an appointment when I thought I needed one was frustrating. I couldn't log in on-line and two voice mails went unresponded to. Finally I explained my frustration to the receptionist and she connected me to a service rep. I'm glad this didn't happen on the road. Now I know that leaving a voice mail is like shouting down a rainbarrel.

Jenelle

Oct 15, 2015

Patient, no pressure sales. Cameron found and delivered the vehicle I requested in timely manner. Facilities were clean and comfortable.

Eric

Oct 14, 2015

Joe and Coach took the time to help us not only choose the best vehicle for our needs. After we decided on the Optima, Coach covered all the details and made my wife comfortable driving away.

Dale

Oct 9, 2015

Knowledgable staff, zero pressure, interest in what we needed. Zero haggling. Steve was attentive, and eager to help us find the Right car.

Kenneth

Oct 9, 2015

We prefer to take our Santa Fe to the Hyundai dealership for all our service needs and have been to several from coast to coast. Fox is the best in our opinion and we are on our 4th new Hyundai from them since 2005 - Thanks!

Sandra

Oct 9, 2015

The waiting room is comfortable, toilets are clean, staff is friendly and helpful. TV, Reading Material, Cookies, Popcorn, Water and Coffee are a very nice touch.

Sheldon

Oct 9, 2015

Treated with respect throughout the process. They had the car I was looking for in stock. Financing went seamless and reasonable.

Michael

Oct 5, 2015

Knowledgable sales force. Low pressure approach. Last new car we purchased was in 2007, so we were initially in shopping around mode. This was first dealership we visited and after 11 other makes, was the last. This is our third Sonata, nothing else came close. A lot of bang for the buck.

Kevin

Sep 27, 2015

Brian was a great help and made getting our new vehicle easy. The process was painless and very enjoyable. Everyone was very helpful.

Humberto

Sep 25, 2015

Nice people, good service. Clean place. Good coffee. They wash the car which is nice. They explain what they did to the car in detail.

Maria

Sep 25, 2015

The personal treatment, the follow up every visit, the information received.Good installations. Enough parking lot. Detailed explanations for each step of the process.

Kathleen

Sep 25, 2015

Friendly people - knowledgeable - took the time to go overthe service that was given to the car at this location

Susan

Sep 22, 2015

I could understand answers to my questions (Elvir is his first name) .. I would give him a 10. I loved the popcorn .. Excellent way to treat customers. Reception area a 10 also.

Angela

Sep 18, 2015

Great customer service. They had my car ready when promised, and it was clean and the work was well done.

Happy-Jay

Sep 18, 2015

Comfortable waiting area while service was being done on my car. I like that I could borrow an iPad if I wanted to.

David

Sep 10, 2015

Pleasant, helpful people from the service writer, to the mechanic, to the cashier. The physical surroundings are beautiful. I told my spouse that I would be tempted to stop in every morning for a cup of excellent coffee in the nicely appointed waiting area with the wireless connection.

Brenda

Sep 10, 2015

Everyone I worked with was awesome - RJ, Kris, Ricci, Brittany, Mike, and the gentleman who helped with my new license plate in the rain. Everyone was very nice, very helpful and went out of their way to make sure I had a great experience!

Adis

Sep 8, 2015

The service advisor was very helpfull and got me out very quick. He was very courteous and very knowledgable. My loaner was ready and as promissed.

Brenda

Sep 6, 2015

Service employees were very friendly, answer question or find someone who can, and there is a nice atmosphere to wait while your car is being serviced or if you need to wait for help.

Ethan

Sep 4, 2015

Sales associate was very knowledgeable and helpful. Didn't pressure me into buying the car, let me keep other options open so I could make sure I made the right choice.

Judith

Sep 3, 2015

Very knowledgeable sales person. All of our questions were answeredand he covered details about the car. He was very helpful and courteous. All of the the employees we meant were very helpful.

Floyd

Sep 2, 2015

If all customers are treated the way me and my family were at your facility then you will have a lifetime of return customers. Everything went smooth all sales Reps and Financing reps were professional and great to work with. We will return for all our future car purchases.

Larry

Sep 2, 2015

friendly,not pushy staff-very helpfull in finding the right car for us.this is my third hyundai and i am pleased with it

Catherine

Aug 28, 2015

The sales person Mike Groth was very friendly and low key but extremely professional. He made the purchasing process extremely smooth and non-stressful.

Sue

Aug 27, 2015

We were greeted promptly when we entered the service area and the oil change and maintenance was quickly done and we were on our way again in a very short time.

George

Aug 27, 2015

Everyone was very professional. I never felt pressured. The entire process was very easy. Everything was explained clearly so any decision was easy to make.

Andrew

Aug 26, 2015

Was helped right away. Staff was kind and able to answer any questions we had. Didn't feel pressured at any point. Sales team was able to find us what we were looking for.

Thomas

Aug 24, 2015

Knowledge of products, friendliness and courtesy. Salesperson demonstrated some advantages of owning a Kia. In addition, the facility was outstanding.

Michael

Aug 20, 2015

Daniel Rule, my salesman was excellent and took care of everything. He made the whole process of buying a used car stress free to the point of being enjoyable. I only say that because it has not been this stress free in the past.

Earl

Aug 17, 2015

Courteous, efficient and extremely competent people to take care of my vehicle. I could not have asked for better care for my vehicle.

James

Aug 16, 2015

I really enjoyed the friendly, personal, hands-on experience that all of the employees demonstrated while working with Fox Hyundai Kia. My (our) Salesman, Richard Coach Truskoski, showed great knowledge for all of the Kia products and treated everyone in my party with great respect. Coach wasn't just professional, but he created a fun and enjoyable atmosphere throughout the entire process. The best car salesman I could ask for. My family and I will definitely continue to do business with this company in the future.

Daniel

Aug 16, 2015

Professional and very nice people to work with. Easy to get the service appointment and confident the service will be done on time.

Lori

Aug 15, 2015

I came there already knowing what I wanted. I gave mike groth my list of must have/do's and he meet everyone of them!

Gary

Aug 10, 2015

The customer service was excellent. Willing to answer questions and provided superb service. The shuttle service was great, was able to get to work and back to the dealer without a hassle. I would highly recommend this dealer.

Daniel

Aug 5, 2015

oil change was done in a timely manner and waiting area was nice and clean with fresh coffee and tv

Duane

Aug 5, 2015

Our sales person was very helpful and went out of his way to answer any question and was very knowledgeable.

Thao-Chau

Jul 27, 2015

Daniel and Jeff were awesome from the beginning! We came to this dealership three times until we finally decided to purchase. Never once did we feel pressured to buy. They were very honest and straightforward and made us feel like they were genuinely concerned about our purchase decision! Additionally this is our second vehicle we've purchased from Fox! Awesome team members...especially on the "Used" vehicle side! Thanks again. ...I love my new ride!! TC

Shirlee

Jul 25, 2015

More accurate wait times...First time they offered me a rental car and how to schedule a rental car if I ever need one.

Keith

Jul 25, 2015

Up front honesty, and service was excellant!!! And also the staff up front at checkout was very good. Also the service manager explained what was to be done.

Daniel

Jul 17, 2015

Mat was very helpful and I felt like he was doing his best for me on my warranty and repairs.

Scott

Jul 8, 2015

Everyone was extremely nice, communicated very well, and took care of me when I was stranded on a vacation. Thanks especially to Colleen!

Christine

Jul 7, 2015

Their honesty and willingness to work with us to make our car buying experience enjoyable and successful. They went out of their way to make sure I had a safe car to drive. Thank you very much.

Todd

Jul 6, 2015

Your customer service is excellent to the point that the GM of the store comes over and makes sure I have everything I need.

Jan

Jun 30, 2015

Just under one hour for a 36000 mile oil/lube and tire rotation. One outstanding recall on my Santa Fe taken care of.

Lynn

Jun 30, 2015

I was able to have everything done at one visit including fog lamp replacement, oil change, and filters. The waiting room is always spotless and the friendly service.

Parker

Jun 25, 2015

Salespeople were patient and courteous. Two of them stayed after hours to complete the paperwork and allow me to take my new vehicle home that day. Daniel Rule did a great job.

Debera

Jun 24, 2015

Staff friendliness the facility was very clean, staff was very knowlegible. They have a great setup in the waiting area.

Barbara

Jun 24, 2015

I loved the upbeat friendly reception from everyone, especially Matt, he thoroughly went step by step through the whole process from the moment he met us in the parking lot to showing me how everything worked in the car after I purchased it.,I loved the upbeat friendly reception from everyone, especially Matt, he thoroughly went step by step through the whole process from the moment he met us in the parking lot to showing me how everything worked in the car after I purchased it.,I loved the upbeat friendly reception from everyone, especially Matt, he thoroughly went step by step through the whole process from the moment he met us in the parking lot to showing me how everything worked in the car after I purchased it.,I loved the upbeat friendly reception from everyone, especially Matt, he thoroughly went step by step through the whole process from the moment he met us in the parking lot to showing me how everything worked in the car after I purchased it.,I loved the upbeat friendly reception from everyone, especially Matt, he thoroughly went step by step through the whole process from the moment he met us in the parking lot to showing me how everything worked in the car after I purchased it.

William

Jun 24, 2015

Fast, convienent, love the longer hours on Saturday. Customer service has been very good. The waiting areas are very comfortable with large screen TVs and cookies. A large assortment of magazines.

Lilalee

Jun 20, 2015

Faster than expected oil change and lube job. Service tech was very pleasant.The facilities are always clean, and waiting area is comfortable.

Mark

Jun 20, 2015

It was a pleasant experience going through the sale process with Mike Groth. We were pleased he spent the time to show us the vehicles features. He made a good attempt to keep us within our budget. Also, Travis was very patient and understanding when we did not grasp various finance matters. Hope we can make another (lease or new car) deal after the current lease end.THANKS ! Karin and Mark

Cari

Jun 20, 2015

Had a very unpleasant experience with Ziegler ford in Lowell. Called Joe Lavoie and told him my budget and he got me in a vehicle I could afford right away. He took care of everything!

John

Jun 19, 2015

Everyone (sales staff, billing office, service manager, techs) were very helpful and friendly. We have owned three Hyundai autos--all bough and serviced at FOX

Jennifer

Jun 19, 2015

I was in a time crunch and the tech was honest and said they can't promise anything but he would do everything he could. I appreciated that. Also, the receptionist was very patient and kind to my 1.5 year old as he was talking loudly.

Marcy

Jun 12, 2015

One of the techs let me watch him change my headlight. Pretty sure I can do it on my own next time.

Vincent

Jun 7, 2015

I appreciate that they let you know any issues they noticed with the car while performing the oil change. The free wash is great too!

Kristie

May 28, 2015

everyone was very friendly. They searched all recalls on my vehicle and completed the work for me. The free car wash was an added bonus that I love.

Cathy

May 24, 2015

The staff kept me informed. The technicians worked very hard to finish my car by the end of the day.

USMCFIG

Jan 30, 2015

Recently my 16 year old daughter was in a car accident which totaled our 2008 Hyundai Elantra, a car which I purchased new in San Diego and used on a daily basis without a single mechanical problem. Thankfully, our daughter was fine and walked away a bit shaken but without a scratch and that after impacting a H3 Hummer head on!! After seeing how our Elantra protected our daughter and also how the safety features essentially saved her life, we knew we wanted another Hyundai in our garage. I walked into Fox Hyundai with a vehicle in mind and was immediately greeted by Mike Groth. Mike listened to my story about what happened with our daughter, and I even entertained him a bit by telling him that my first car I had ever owned was actually a 1988 Hyundai Excel. I can attest to how the quality and safety of Hyundai vehicles have drastically improved since the late 1980's. Mike listened intently to what kind of vehicle we were looking for, and never tried to steer us toward any particular vehicle type. My wife and I decided we needed a larger vehicle with AWD capabilities so we had decided on the budget friendly Hyundai Santa Fe. The negotiation process was painless, I walked in with a price I wanted to pay and they accommodated me every step of the way. We settled on a 2015 Hyundai Santa Fe Limited AWD Ultimate in white (Happy Wife, Happy Life). Luckily there was an exact vehicle inbound, and Mike kept me up to date regarding its planned arrival, he even went so far as to ensure I had a ride from the rental car agency to the dealership to take delivery of our new Santa Fe, now that is customer service! Upon picking up our New Santa Fe, Mike took the time to expertly point out all features of our new Santa Fe both inside and out, while also ensuring I understood how to operate all components. It was the first time I have ever left a dealership in a new vehicle without a single question. Prior to departing Fox Motors in our new Santa Fe, I noticed a 2014 Elantra sitting on the showroom floor which was priced to sell! Knowing that I needed a good commuter for work, I was really eying this car because my current vehicle was horrible on gas and I wanted something different. I let Mike know I was interested, and he was a bit shocked but understood my thinking. Two days later I called Mike to ask him if that car was still available and he said yes it was. We talked for a bit, and we struck an agreement and the next day I was the proud owner of another Hyundai Elantra. Two Hyundai's in a single week and not a single regret. Mike Groth and the Fox Motors Hyundai team made the process of buying both of our new Hyundai's painless, which we really appreciated. Mike has followed up with us regarding our new vehicles, making sure we are satisfied and to ensure there are no questions which may have been left unanswered. He always listens, ensuring our needs have been met, and because of our experience, Fox Motors now has a customer for life!! If you are in the market for a new Hyundai, Fox Motors Hyundai is the place to go, and when you get there, ask for Mike Groth, you will not be disappointed.

Tpres32

Jan 7, 2015

Value and service are two items that do not usually go hand in hand while purchasing a car nowadays. I dread the negotiation process and high pressure sales staff who do not have my best interest at heart. Admittedly,while shopping for a new vehicle my wife and I did not have Hyundai at the top of our list....that is until we pulled into Fox Hyundai. The entire staff was patient as we nearly test drove every model available. They were accommodating with our trade in and it was evident that our best interest was their top priority which is very refreshing to see. Our next vehicle will be purchased from Fox Hyundai.

Jon M

Jun 8, 2014

First person I went to see about my car was Vic Kurdziel( Sales Consultant). He was there for ME, not just to make a big bank, but for ME. He directed me to the best deal I could get on a car that is only one year old and was so laid back and made me feel comfortable and helped me and my friend make a smart decision. Next person was Ted Beardsley(sales manager), made sure that everything was in order and that I was getting a safe vehicle to drive. Giving me free dent repair and tire pressure adjustment! He was so energetic and approachable! Keegan Geldersma(finance director), she walked me through everything very carefully! Helped me weigh out all my options and possible investments, went through all details ever so thoroughly! Very fun and approachable people person. Someone who is there to help me out on my level in a very professional way. This is by far a turning point in my life as the youngest car I'd ever owned was 9 years old, this by far exceeded my expectations for ever financing a car, I will rave about this dealer for all my life.

Alan P

Mar 21, 2014

My wife and I were looking to replace her SUV as one of our girls will be inheriting her car for college. We met Mike McCahill at the auto show in Grand Rapids where he answered some of our questions and invited us in to drive a Sorento. We were quite impressed with the vehicle. After test driving SUVs from other manufacturers, my wife settled on a Sorento. Then came the hard part. Could Mike get my wife what she wanted within our budget? After a lot of hard work on his part, he was able to do it. All along the way he kept us informed. At delivery of the vehicle, Mike patiently walked us through all of the features of the vehicle. However, since this vehicle is so feature rich, I had to come back the next evening for a little more tutoring. Cecil was there to assist me with my questions and made me feel at home. While learning from Cecil I mentioned that I was trying to adjust to the new headlights. Cecil introduced me to Rick in maintenance who was able to make an adjustment while I was there. Everything is perfect. My overall experience was fantastic and I would highly recommend this dealership and Mike McCahill when you are considering your next car purchase.

Candice MacLane Curtis

Jan 20, 2014

If you are searching for a new or used car, it's a MUST that you visit Fox Hundai Kia today. The sales team is hands-down the best I've ever worked with! This is not a high pressured automobile lot at all!! (which I for one really appreciate) From the moment you walk in, until the time you drive away in your new vehicle, the experience is just an absolute joy. In 2011 I was in the market for a new vehicle, getting rid of the "Soccer mom" van, and I had gone to 23 different car lots (no lie!) I wanted to test drive everything, because I knew that was going to be my only new vehicle in a long, long time. Each lot was okay, I found a lot that I loved and some I didn't care for, but what I didn't realize is how mediocre they were until I came in contact with Fox. It was a whole different experience, I was treated with respect and dignity, I wasn't short-changed, they didn't take one look at me and try to sell me something I wasn't interested in, they didn't talk to me like I didn't know anything about cars (which was one of my biggest reasons for not buying in other GR dealers...) and they were incredibly fair on my trade-in vehicle. The experience was so great, that I drive from HART to GR to get my car maintained, even something as simple as a basic oil change. It's well worth it! Last week, after the huge MI snow storm, I went in for routine maintenance on my 2012 Kia Rio, and I happened to come across a beautiful Kia Sorento, that Vic Kurdziel had shown me. Well needless to say, My theory of the RIO being my last new car for a long time, was out the window after Vic took the time to allow me to test drive the Sorento, arranged my payments to be the same, and really gave me a heck of a deal on that car. He was incredibly patient, helpful, and knowledgeable with all the questions and concerns I had. I didn't have to barter or negotiate, get mad, or even voice any harsh opinions. He's definitely the salesman you want to ask for when stopping in. I also came into contact with the Sales Manager, Ted Beardsley who made it all an easy, easy transition. He worked the numbers for the transition from RIO to Sorento without any hassle or sales pitching. I really appreciate that! Keegan Geldersma was one of the best finance director's that I've ever came in contact with. She was intelligent, savvy, and had a terrific award-winning personality, which made it all the more of an enjoyable experience. I can't forget Rick, the service manager! He's just terrific, he's always been present when maintaining my vehicle for it's regular oil change, new tires, and even during recalls. Always prompt and everything is fantastic when I'm done. So if you're looking for not only a new/used vehicle but the experience that will be not only enjoyable but memorable, seriously check out Fox Hundai Kia, you won't be disappointed!!!!

Denise Bruns

Dec 11, 2013

I recently purchased a 2000 Ford Taurus. Thank you Noah James Lantz for his excellent customer service. I found Noah on facebook presented my need for a dependable car for my son. Noah was prompt an attentive to my need within the price range I could afford. I would recommend this young man for his honesty and diligence to assure all my needs were met. Thank you Noah for your great service.

Lisa

May 28, 2013

We purchased a "pre-loved" vehicle from Brian Bodemann on Saturday - he did a GREAT JOB! Brian was keeping his eyes open for me for just the right car, and BAM! he nailed it! :) We actually drove over three hours round-trip to work with him. The car is gorgeous, and the negotiations pain-free!!! :) All the "official paperwork" done by Keegan was well-explained....great job! Keegan and Brian stayed late - ON A HOLIDAY WEEKEND - to help us out. Seriously? I've been to other dealerships that won't even bother getting a key off the rack to open a car for me.... but this is exactly the opposite experience. I would enjoy buying another vehicle from this dealership! Don't hesitate to give it a try!!! :)