Used Cars for Sale at Fred Haas Toyota Country in Houston, TX

jose

Sep 19, 2016

This was my first service repair experience at Fred Haas Toyota Country and it was a great one! Service advisor Scott kept me updated on each repair. I couldn't be happier with the service that was performed and I will continue to return with future repairs. Thanks again Scott.

Jai

Sep 19, 2016

With help from William Hallgren I was able to quickly buy my first Toyota to join my parents as proud Toyota owners. I was in and out in 1 hour with absolutely zero preparation before hand. I found a car I loved and bought it that day.

Kenya Tijerina

Aug 26, 2016

I took my car there because the tire kept loosing air and my sensor would come on it them the whole day to tell me nothing is wrong so I took it home and through the 2 weeks I had to continue to put air I took it back to Fred Hass and they finally found a puncture but my warranty that I purchased to cover those kids of repairs won't cover it because I wore out the tire with the hole for too long I picked up my car customer service is horrible nobody greets you they don't try to help you. Patrick was the one that was supposed to help me he never called me when my car was ready I had to call him he avoided me when I picked up my car didn't say thank you or if there was anything else I needed I purchased my car here and it was the biggest mistake of my life

Ben

Aug 15, 2016

I bought a used vehicle from this dealer and I do not recommend this place.I had to slam the trunk hard to close it (this should have not passed inspection) and there was color distortion in the front and back bumpers. The dealer claimed they only repaired the rear bumper.-The finance manager had an attitude when knowing cash was invoked. He needs cash handling and customer service training badly. -The salesman advised me to use clay-bar to make the color contaminants go away.-Pre-owned sales director refused doing anything.-The sales general manager ignored my email complaining about this. -The customer relations manager asked me to bring the car back and then gave me the quote of $1000 to fix it. No more Fred Hass (Toyota, Nissan, Scion,etc.). You have been warned!!!

Annoyed Customer

Aug 5, 2016

I was in the market for a Toyota Camry that had the XSP package installed. WILLIAM HALLGREN, the internet specialist started arguing with me and kept stating that there was no XSP package...only an XLE or XSE. After I told him that that I wasn't requesting a model, but rather a package that is associated with a model, he proceeded to tell me that I was wrong and he had 12 years experience in selling cars. WILLIAM HALLGREN was very disappointing to work with and obviously doesn't know that an XSP package can go onto a 2017 XSE model. POOR CAR KNOWLEDGE AND VERY POOR CUSTOMER SERVICE! DON'T SHOP HERE...IT WILL JUST GIVE YOU A HEADACHE! GO BACK TO TRAINING WILLIAM...then maybe during your next 12 years of selling cars, you might know what you are talking about.

Madbrat

Jul 5, 2016

This dealership is above and beyond the rest!!! Bob Gaige runs a FIRST CLASSOPERATION! Steven Crisp knows his product. Nick Rogers - is in a league all his own. This is my 17th Toyota - I would not ever consider looking anywhere else!!!

Carolynvano

May 29, 2016

We bought our Avalon Hybrid yesterday here. We loved the car, but they were the first dealership we visited, and wanted to try one more dealership before purchasing. We were annoyed they would not hold the car for us, even for 3 hours with a deposit, and warned us that it might be sold. We still felt we needed to look one more place, so took our chances. In 2 hours, we called and said we wanted the car and would give them our credit card over the phone. They said someone else had gone for a test ride in the car we wanted and they would not accept our full price offer until the other couple completed their decision on buying. Then, we were really annoyed since we would have been the first ones to come up with the money! We complained to Clint, the manager. Eventually, the other couple could not agree upon a price with the dealership, and we got the car! However, upon reflection, we had to admit that the manager was trying to be fair to all. There was not a perfect solution, but he risked alienating us to do what he felt was right, and we have to admire that. We always want to work with businesses who do what is right, even if we have a different opinion! So, we would highly recommend Vince & Clint! We very much liked our finance person also!

A Mat

May 27, 2016

Worked with Patrick in Service Department, Got back to me in time on what is wrong and what it takes to fix it. Satisfied with their service.Anil M

Oscar

May 13, 2016

I visited this showroom twice with my wife on May 03, 2016 and May 10 2016 . The first time there was a middle aged lady from sales who was for somereasons very irritated and unpleasent, i guess, i should say rude and impolite , i had to say "thanks, we' ll come some other time" due to her behavior, she did not have the courtesy even to say "bye" . We left the showroom with a bad experience. We were interested in buying a corolla and were searching deals, so , thought of going to this showroom again thinking that we may get a better sales person this time on May 10 2016 . It was even worse experience , the sales rep and his manager very so impolite, rude, arrogant and on top of that we were left with an impression that those guys were being xxxxxx . My wife who is pretty new to this county and can't very well understand the accent had the same impression about those guys and made us extremely upset. On top of that they behaved as if we had done a blunder by expressing our opinion on the deal or offer which they wanted us to go for anyhow. The two experiences from the same showroom upset me and my wife so much especially due to the feeling that we have been treated badly due to not being like them or xxxxxxxx different than them . Horrible and height of arrogance !

rctundramax

May 2, 2016

It was great working with Scott Lyche. He found the truck that met all my needs alway kept me informed. Scott followed up with me after my purchase to answer questions and make sure I was completely satisfied.

Mrs. David verses Goliath

Mar 31, 2016

This is a great dealership, the staff,the excellent environment friendly technicians. I have always been pleases up until March 30 th. I brought my car in to have it serviced ( oil change, tire rotation and the 12 points inspection). I was advised my 2 air filters need to be replaced, I was shown the filters,my technician stated he could vacuum the filters and I could change them on my next visit. After finding a coupon I authorized them to replace them. I went home and came back the following day To Have An Alignment done that's when I looked at the report that showed I was charged $19 for labor. This is what I don't understand, the technician would have vacuumed the filter and put it back on with no additional charge, however because I brought the 2 new filters I have to pay the additional labor charged. I spoke to my advisor, the cashier,the (service manager, ugh,there is a flat rate for that service and it would be to difficult to do otherwise and that's the way he does it and he was sorry), and (the customer relations advised me that that's standard for the auto association). I understand after calling Toyota corporate that each dealership is independently owned and they set their service guidelines and service prices. I would not have a problem paying for the labor if I came in and asked to have my air filters replaced, but you took them off while doing another labor cost which was already included. I would like to know if anyone has had this happen to them and do you asgree if this is double dipping? I know it's only $19 but multiply that by 1000 each month that's where the customer is being taken advantage of.

Linda.york

Feb 15, 2016

I purchased a used Avalon & really like it. It had a few mechanical issues which sales manager agreed to have repaired at his expense. I am back on the road & a very satisfied customer!

Happy

Jan 24, 2016

Sales agent, Isaac Alimi and Finance Manager, Farzan Naqvi made my new automobile purchase a most pleasant experience. They both were extremely professional, kind. courteous, helpful and knowledgeable. They both treated me with respect and with a great deal of patience. I absolutely LOVE my new Corolla!!!!!!!!!!!!! Thank you!!!

Sad Customer

Jan 19, 2016

The sale man left their Toyota-certified item out of the package during the deal trapping customer in to the deal. Waiting for the Internet manager for about an hour to talk about it. At first second, he dismissed customer to sale man. No respect, no caring for customer. It is way out of TOYOTA way of business. What a shame!

marblemaniac100

Dec 1, 2015

Nice friendly dealership. Made me feel at home and very comfortable. all of the employees were super nice and not pushy in any way. I was very happy with my experience and the way I was treated.

kite

Nov 30, 2015

I went online to scheduled my Tundra for a 75,000 mile check up. When I arrived at the Dealership Scott Beauregard greeted me. I explained to Scott that I would be leaving town after the service appointment on a long trip and only had 1 hour. He assured me that the service would only take 1 hour. Within 1 hour Scott found me in the waiting room and escorted me to the cashier desk to pay for the service. In the process of the service check, they discovered a worn belt and replaced it. Scott exceeded all my expectations and provided me with the best car service I have received since owning a car! Thanks again Scott.

jill

Nov 30, 2015

Our experience was great. William Hallgren worked with us throughout the sales process and was quite helpful. After the sale, he took his time walking us through the vehicle options and helped us quickly adjust to the new vehicle. We will definitely recommend William to all our family and friends. Thanks.

Gregk

Oct 5, 2015

It was a great experience. I have no complaints and everyone I dealt with was very helpful. I would recommend this dealer to other people.

Angrycustomer22

Sep 22, 2015

Salesman are liars, and did not deliver as promised! Will never purchase a vehicle from them ever again!! Car was sold to me without mats, owners manual, and extra key! Was told would receive tint on var, came next day was told I had to pay 200.00. Should've recorded Everything they said from the moment I walked in until I left! NEVER AGAIN WILL I VISIT FRED HAAS Toyota! EVER!

Christian O.

Sep 5, 2015

I am very happy with my new vehicle and appreciate the great customer service by Eric and Kennedy. Would recommend this place. They were very knowledgeable and treated us nicely. Loved the place as well. Overall it was a great experience.

Christian

Sep 4, 2015

I'm thankful to Eric and Kennedy for helping me with getting my SUV. Very friendly and knowledgeable people. Got a very nice looking place as well.

Dansherwin

Sep 1, 2015

I recently took my truck to this dealer as a result of getting some bad gas. They came back and said first off I needed a new gas tank and fuel pump at approx 1600 plus another grand for dropping the tank and cleaning out the system. I told them to just clean the old tank (seems obvious, right???) and not to do the fuel pump, just clean the old one. Whew saved 1600 bucks, right? Nope, they then comeback and say I need all new injectors the the tune of 1700 bucks. I told them no way and took my truck to the local shop in front of my subdivision. That shop simply reset the codes and the truck is now fine. Just to summarize, everything they said I needed was proven to not be true. Gas Tank, Fuel Pump and Injectors NOT NEEDED. They tried to swindle 3K grand out of me. I still paid 1000 bucks to drop the tank and clean the lines, but better than 4000K. They don't call it the Stealership for nothing. My little neighborhood shop (CARS on Schroeder) didn't even charge me for resetting the code.

Jonathan

Aug 31, 2015

I made an appointment at the wrong location and when I came in, she informed me of this but was still able to get me in very quickly. I was so thankful for this. Certainly more than I expected! The only problem is the invoice shows this as t 15,000 mile service and it's actually a 10,000 mile service.

Dan

Aug 29, 2015

Very courteous and knowledgeable personnel, informative about completion time and costs. Special thanks to Sammy Elahmad for his help in completing the job. He went beyond the normal duty.

Stanley

Aug 28, 2015

Liked Erica's letting me know everything about my car every few minutes. Liked the coffee. It took exactly two hours, even though they were very busy.

Ol' Vet

Aug 25, 2015

Fred Hass Toyota Country was a recommended site using my USAA account. It was a hour drive for me to this dealership and the only thing worse than buying a car is getting your teeth extracted. I made an appointment and was contacted by phone and email as to the time and with whom I should see. (Communication: A+) Arriving at the dealership, I told the receptionist (A+) my name and with whom I had an appointment. She quickly called him to the floor. He greeted my wife and I and indicated that he had the car we where interested in ready for a test drive. We loved the car and confirmed the deal I had premised before had. He quickly agreed and we where out the door with our car in less than an hour. I can't say enough about Eric Coleman and the assistance he gave us. Great man and Fred Hass Toyota Country totally changed my buying experience. Great dealership, great staff and highly recommended by this 69 year old veteran. Michael

No Name

Aug 21, 2015

I have been working with Ericka for a while now and the personal attention that she gives to each and everyone of her customers is unbelievable. If you need service on your vehicle; (which we all do) you pick the service dept. on their customer service they give. Most service companies have the parts you need, but every company does not have the person you need. I am not rating the dealer as I did not deal with the dealership. I only am rating the service dept. In particular Ericka!

Richard

Aug 21, 2015

The salesman was very efficient, he took care of us promptly and all our needs were met. We left very satisfied.

Olga

Aug 20, 2015

My appointment was for the 18th, I made a mistake and arrived the 17th. They worked on my car and did not even mentioned that I was confused!

Cindy

Aug 14, 2015

I always love Jan my service person, she is just great and helps make sure everything gets done so well.

Robert

Aug 13, 2015

Dave Jachimowicz was more than helpful he did an excellent job and I loved the experience thanks to him ... We've bought 3 cars from him and we cannot recommend him enough. Thank you Dave.

Linda

Aug 12, 2015

The sales lady stayed with us even though her workday was over, she children were home, her husband had dinner ready, and she didn't make that much from the sale. A gentleman she often spoke with also stayed and explained parts of the dashboard to us. No one made us feel as if it would be better if we came back tomorrow even though we definitely kept them past closing time. Everyone was kind, polite, and smiled. As the song says, "Every new beginning comes from some other beginning's end." So, hello Toyota, goodbye multi- problemed Lexus! And, I've never 'closed' a car dealership before! Would definitely do this again!

Jeffrey

Aug 8, 2015

Jan made it easy to get an appointment. Service was quick & efficient. Jan let me know the cost of my next service and any potential issues that surfaced during this service.

Robert

Aug 6, 2015

Our Service Writer, Jan Martin, stays on top throughout the service process and will let us know immediately when there is a situation that we need to attend to. She is also very personable.

Juan

Aug 1, 2015

We are not permanent residents of the USA and travel a lot in Mexico, USA, and several European countries (Spain, France and Sweden), where have to live some time, and there is no one that can beat you in quality, warm care and complete service you provide your clients.

Michael

Jul 30, 2015

Erica Thompson service consultant is totally professional. Her responsiveness, technical ability with the product and follow through are first class.

rayray

Jul 29, 2015

Been looking for new 4Runner/Sequoia. Had 5 Runners last 20+ years and they are Great cars. Service dept is great, and took my 2011 4Runner in for 101,000 mile service and walked out with new 2015 Sequoia and gave my daughter the 2011 4runner. Very impressed with Sequoia and already been on 1 day trip to Arlington and back, very comfortable.Everyone at Fred Haas is great to work with Ashley, Matt and Dave (my team). and look forward to many years of working with them.

Marisa

Jul 26, 2015

excellent information and advice by service agent (Jan Martin) and prompt scheduling and accurate prediction of costs and timeframe for the maintenance work which was anticipated.

Fred

Jul 25, 2015

Starting with Jan Martin, this was an excellent experience. She was consistently helpful, patient and friendly. While the work was being done, I kept returning to her desk to ask additional questions or add to the scope of work & she willingly accommodated me each time. I spoke with both technicians working on my truck & they were pleasant, helpful and knowledgeable. They never acted as if they were too busy to talk or felt I didn't understand what they were doing. It was just an excellent experience. I did not get the two technicians names, but please compliment them for me. Fred Haas seems to have an exceptional staff.

Matt

Jul 24, 2015

Great customer service. All employees were busy, but still took time to ask if I needed any help and even how my day was going. Very impressive. Facilities were extremely clean. Appearances of being very well run, very efficient.

Diedra

Jul 24, 2015

The professionalism of all the people I dealt with plus the friendliness. It was just an all around good experience.

Cynthia

Jul 24, 2015

Heard about what my car needed in a timely manner. I was in and out in a couple of hours. Everything was taken care of and the facility is very accommodating if you want to wait, need a ride, or are just waiting for someone to pick you up while your service is performed. Everyone I dealt with was very nice.

James

Jul 24, 2015

Was treated very well. Offered a work station to use my lap top while waiting and enjoyed coffee. Your employees were courteous.Great experience

Sharon

Jul 23, 2015

the ease of being taken care of having 1 sales person name Patrick to make sure my car was taken care of and called me back with the not so good news but i was confident that he would make sure i was taken care of and i was.

Sue

Jul 23, 2015

I always talk to Jan Martin and she always explains things to me and is so kind to me. I am always greeted and made to feel welcome by all at your place

Lynn

Jul 23, 2015

Matt was patient with me and understood that even though the tech didn't hear what I was telling them, he knew something was up. He worked hard to get it fixed. Matt is an asset to Fred Haas Toyota Country.

Gabrielle

Jul 22, 2015

Scott was great, I found out that my car had toyota car on it so he was able to get the necessary maintenance done as well as have the issue looked at that I originally came in for.

Valarie

Jul 20, 2015

I liked how smooth the process was for me to get my vehicle repaired. This was my first time getting any type of repair and I had no issues with my experience.

Patricia

Jul 20, 2015

Prompt Service and Kindness. Excellent service, offered drinks. Fred haas!! Fred haas!! Fred haas!! Fred haas!! Fred haas!! Great Service.

Gloria

Jul 20, 2015

Fred Haas provided excellent customer. Jane Martin and Barry were outstanding with providing professional and courteous service. They went above and beyond.

Charles

Jul 20, 2015

bought a used car at a reasonable price and I am pleased so far with the comfort and the gas mileage.

Leslie

Jul 19, 2015

Clint, your pre-owned sales manager, was brilliant and a pleasure to work with. His ability to listen, problem solve and honesty were very much appreciated. Carlos, the finance arranger, was extremely helpful and professional.

William

Jul 18, 2015

It took less time to fix the recall than the letter said it would.Patrick Bonin was polite and efficient. The waiting lounge was clean and pleasant.

Ronald

Jul 18, 2015

We had fast and friendly service. The salesman did exactly what he said he would do. there wasn't any pressure in any part of the transaction process.

Donald

Jul 17, 2015

Made an appointment , got right in as scheduled and got my vehicle back earlier than planned. I had my fJ in for recalls, but while there the tech found some other possible issues that need repairs. Still got the vehicle out earlier than anticipated.

Mellie

Jul 16, 2015

My car is under warranty so I brought it to Fred Haas Toyota Country for its 1st schedule service. Scheduling an appointment on line was a breeze. The large, covered drop off area was really nice. Scott was very pleasant, confirming everything that I had scheduled. The waiting area was nice and spacious and clean. I enjoyed that there was a separate room for kids to play in so I was able to read my book. When my car was ready, Scott did a fantastic job at going over the inspection report and helped me schedule my next scheduled appointment. I will defiantly recommend Scott and Fred Haas Toyota Country.

Kelvin

Jul 16, 2015

Couldn't be happier with the service I had on my Highlander last week. The entire service team at Fred Haas Toyota Country was excellent, and Service Director Barry Whitlock went above and beyond to make sure everything went smoothly for me. I wish there was a sixth star.

Robert

Jul 14, 2015

Not the best communicators. Shop slow, shuttle service spotty. But, work performed never been an issue. Their people are not the best at communications.

Stacey

Jul 14, 2015

This is my first Toyota which I bought used. I had an issue which ended up being covered under warranty and I didn't know about the maintenance warranty. Erica went above and beyond to help and I even got a free car wash. I definitely felt like I was very well taken care of.

James

Jul 13, 2015

I had a recall on the car and Sammy took care of me very much. The part had to be ordered so they had to keep my car for 4 days. When I was called and advised of this Sammy had them come and get me at my house. When got back to the dealership he had a rental car reserved for me already.

Tim

Jul 13, 2015

I had an appointment and the service person honored my time and took my car in immediately. I was notified when the car was completed and the service person was their to shake my had and thank me for my business.

Patricia

Jul 12, 2015

Polite, friendly and knowledgeable staff. Scott B was extremely helpful and easy to work with. Came in without an appointment for something simple and he was able to get our vehicle in and out same day. Like that he was easy to reach directly by phone.

dmoe55tx

Jul 11, 2015

Somebody needs to tell the lube techs about the windows. There is no direction or supervision when 5 guys are looking at the inside of one car while customers are waiting over two hours for an oil change. Never seen so many people walking around doing as little as possible. Been a customer since 2005 but as of today, no more. It was faster before they added the so called state of the art facility and growing pains are not the problem. I took my car out of line and went elsewhere. I will say that it is not fair to the people working the service drive to take the heat for incompetence & laziness in the shop. The only thing good about the visit today was the coffee.

Charles

Jul 7, 2015

90000 mile maintenance on my 2001 Toyota Corolla was carried out with no surprises. My service technician, Jan Martin, kept me informed throughout the day.

Jeannie

Jul 7, 2015

Jan Martin was a very well informed, efficient and friendly service rep. Elyssa the cashier is a lovely nice person to deal with. The service parts folks called me when a part came in that I needed, and were very nice. You sent me a coupon for 10% off recommended service- which is one reason I returned to have the work done at Fred Haas Toyota Country Service department. Thank you!

Janis

Jul 7, 2015

Jan Martin is the best Service Rep I have had the pleasure to deal with....She is so efficient and always in a great mood...Always smiling....If she ever leaves, so do I~~~

Stephanie

Jul 2, 2015

Our salesman was excellent and very professional. Even though it took us multiple visits to purchase a vehicle, he was very patient with us.

Jennifer

Jun 30, 2015

Erika was fantastic, she took care of my vehicle every step of the way and was more than helpful to extend her help even after the work was finished. She is an amazing asset to your company.

Newcar

Jun 30, 2015

The Salesman (hector) was very friendly & helpful. Everyone at the dealership was more then friendly, informative very helpful. The hold process took less time tham I expected. I will be happy to tell my friends

jftx2031

Jun 30, 2015

After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry told my sales person that they could not give me any numbers on a 2015 Highlander Platinum because I had to be committed first! I told him that I had just started looking and would like some numbers to go by so that I could do price comparisons and also if they could tell me what my trade in would be worth. Sales person went back to Mitch and then came back and told me the best price is 44K and they could not give me a trade in value until I was committed.seriously, am I expected to go to a dealership and say I want that car, how much do I write the check for?? If Toyota Country wants my business, they are going to have to give me the information I request and provide great customer service, I am the client..does Mitch not know any type of customer service???? I dont believe I was asking for much, I have been in contact with Auto Nation and what a difference, Catherine there gave me her best price and even told me that she would match any offer I got from anyone!!! Catherine even told me to please bring my car in and she would give me the trade in value of my car and while youre here well give your trade a free pit stop which includes properly adjusting your tire pressure and topping off your vehicles oil, coolant and other vital fluids fast, all at no charge!!!I havent even met Catherine in person, this has all been via email! I will be visiting Catherine, she has demonstrated that she wants my business! What a difference Catherines story is to Mitchs! Catherine is willing to go all the way and Mitch, well, he doesnt even know how to get stated......clueless when it comes to "customer service"! A suggestion for you, you should consider replacing Mitch with Catherine Wagley from AutoNation(Gulf Freeway), your sales business would increase and your clients would be happy!My sales person was great but Mitch, the internet director made my experience terrible!!!

Margaret

Jun 28, 2015

There was an issue with my charges,credit wasn't applied by the computer. My service rep Patrick was out, so Jan Martin assisted me. She took care of everything in record time. I am very pleased the after service attention she gave me. Toyota County is the only place I would consider having my car serviced. Both Janet and Patrick, like the rest of the staff make me glad I use them. Greeted with smiles and hello from everyone!

Wanda

Jun 26, 2015

My salesman, Radwan and the Sales Manager, Mitch, made me feel that they were always working to satisfy me as a customer and give me the best deal.

Camilla

Jun 25, 2015

Brandon Helm provide Excellent customer service. He was efficient in his time, patience, and knowledge of what he was doing. He followed up to make sure I had everything I needed and to confirm appointment dates and times. He operated at his highest level of excellence. I felt like I was his only customer.

Domingo

Jun 23, 2015

I have been a client of Scott for the past 5 years and 3 vehicles, he is a great salesman.

Charles And Mary

Jun 19, 2015

Sam was very helpful and went over the results of the point inspection. This is something that had not happened with other service reps in a long time.

Douglas

Jun 17, 2015

Terrific. They got us back on the road quickly and at a fair price. Scott in service is fantastic. Mr Gaige checked on us and offered his help.

Suzanne

Jun 17, 2015

The dealership hires professional people to take good care of the customers. Jan Martin is the manager I always work with as she is a true professional and gets things done very well!

Diana

Jun 15, 2015

Jan has been my service provider forever. She takes excellent care of me and has always been available to get me in and out in record time. This was a replacement visor I thought would take a few days to receive from a factory supplier, but it was in stock! She handled it in 1 hour.

Pamela

Jun 15, 2015

Matthew is a thorough and professional Service Manager. He serviced my car a couple of months ago and he is the reason that I returned to have my brakes serviced.

Don

Jun 12, 2015

I though the Assistant Service Manager (Patrick Bonin) that waited on me was excellent in doing his job for Fred Haas, but also being fair to the customer in getting the job done and getting me out the door.

Lisa

Jun 12, 2015

When there is a recall find out the part status immediately and set expectations. A 2-3 day job ended up being over 3 weeks without my car. They did get me a loaner immediately, but initially it was a Carolla, not a Rav 4. Didn't get the Rav 4 until an entire week later from when I dropped off my vehicle.

Kenneth

Jun 10, 2015

The good news is the constant reminders of date and time of your scheduled appointment. Staff very courteous and professional. Excellent service by courtesy shuttle service.

Shawn

Jun 9, 2015

It happened so fast, I was home with my new Tundra in no time. The people are friendly and helpful.

Vivian-Carol

Jun 9, 2015

Lined Up a display of vehicles only the ones I could afford. Then I choose one. I call ahead and talked about what I could afford and want I wanted in the vehicle. Did a great job without hassle.

Kathryn

Jun 7, 2015

There was a playroom for my kids and a soda machine that kept them from getting bored with the paperwork end of the purchase.

Katherine

Jun 6, 2015

Mitch Elliot is a fine, kindly, low-key salesman. He knew a lot. And when he didn't know something he admitted it and/or found the answer.Your finance man was also quite polite and low-key.

Tina

Jun 4, 2015

How polite the service rep was, and not having to wait when I arrived to drop off or pick up my car.

Suzann

Jun 4, 2015

I loved working with Laura. She was very professional and knowledgeable. She was able to answer all my questions and was very pleasant. She truly is someone that understands the importance of customer service.

Alan

Jun 1, 2015

The lady (Erica Thompson) at the service desk was very helpful and a sweetheart. She was very knowledgeable about the services and products of Toyota, which I liked because it gives total confidence in the services that will be provided to me. She helped educate me in what my car needed for maintenance for that day and for future maintenance days. She helped me go through each of the services that was provided to me on that day. She was very nice and very sweet and very helpful. I definitely will come back for this dealership's services.

Stuart

May 29, 2015

It was free. But since you guys broke the parts that caused me to break down then that's the very least you should have done.

Donna

May 28, 2015

My car was serviced for 105,000 miles and was does promptly. i hope everything was done well....i also appreciated a loaner car.

Donna

May 27, 2015

The personalized attention my vehicles receive. I'm confident to know my vehicles are maintained by an experienced professional Toyota Technician.

Frank

May 27, 2015

Friendly and ready to service my 4 Runner. Service Dept. at Fred Haas is a great dealership to have your Toyotas services. Excellent customer service with friendly advisors and technicians.

Rory

May 21, 2015

Janet Martin was very helpful and did the best job I have ever experienced as well as the service technician in repairing my vehicle. Everyone was friendly, helpful, and on point. My experience at Fred Hass is 180 degree difference than the other dealerships that I have been to and will have my business from now on.

William

May 20, 2015

My new Avalon was taken to Fred Haas Toyota Country for body repair due to severe hail damage. The car was returned looking brand new! Fast service, competent crew, regular communication with Brian, at an incredible repair cost (given the amount of damage), equaled an exceptional experience with Toyota Country. Thank you!

Bettina

May 16, 2015

Jan is awesome! Her professionalism is what keeps us satisfied customers. We always recommend Jan and Fred Haas Country to all our Toyota owner friends for service.

Kathy

May 16, 2015

The people and the quality of service. Scott is an excellent service advisor! I drive from Baytown for every service.

Martin

May 16, 2015

Jan Martin is great to work with. Fred Haas dealership is nice and clean compared to Joe Myers Toyota that is only 3 miles from my home

Richard

May 15, 2015

Came in as a walkin. Got my service completed in an hour. Service agent was friendly and attentive. Excellent waiting area.

spyder72

May 15, 2015

I have been a customer of Fred Haas TC since 2010. Had pretty good service up until the past two years. Not sure what happen but the Mainteneance service has been terrible. You schedule an appointment and still end up waiting hour(s) past your appointment time. Today I bring my car in for state inspection and after over an hour of waiting I ask about the status and told it needed repair. My car had been sitting outside for over 30 minutes and no one cared to call me. Now I am waiting another 2 hours for repair and test. This is not the first incident where they have not notified me of issues. I also previously had a 5k service done. When I got my car it had a note saying my battery was bad. The battery was under warranty and they didn't take the time to check my records or replace. I had to make a second trip back. All I get are lame excuses. I do not recommend the service department and likely will not be returning. I can get crappy service much closer to home.

Elwood

May 14, 2015

There was a good selection of cars to choose from in the model I was interested in. The price was right and negotiationing the final price went smoothly.

Michael

May 13, 2015

Clean fresh business nice waiting area staff willing to help you and welcome you from the time you pull up to the time that you leave

Delores

May 13, 2015

Alway's get fast service with Miguel. He alway's knows what we like and what we are looking for. He goes out of his way to please his customers. He is the best he does not play around he lays it out on the table for u, also having a great personality. You need more sales people like MIguel. That is why we keep coming back, and we love Jan Martin in the service Department we alway's deal with Jan Martin when getting our car Serviced. They should get employees of the year every year , they never change on giving u the best quality of service and their kindness and going all out and beyond. I think i should write the president of Toyota or owner of this location and let them know how lucky they are for having such wonderful employees.

Thomas

May 12, 2015

I like the new Sunday hours. I was met by an employee who stated the approx. time I would be there and she was very accurate. I respect the honesty.

Buyer

May 12, 2015

Oil change cost too much 49.99$ plus tax .there is no survey after service. I have a Nissan it's cost me 30$ for oil change and the servey come right after service with coupon 14.95$ or 19.95$ for the next time

Cheryl

May 11, 2015

I'd just like to tell you how impressed I was with the service I received from Steve when I bought my 2nd vehicle from your dealership; two years ago I bought my first, and although my experience the first time around was good, the feeling of total customer care that I got from Steve far surpassed my expectations. I am so happy that I chose to buy again from this dealership and Steve is to be given credit for that in a big way, so I wanted to let you know. Also, it was my pleasure to have Mike West handle the finance portion for the second time; he's awesome!!

Glenda

May 9, 2015

I am always taken care of. Informed. Honest. Opinions. Barry and Jan are great. Juan brings me home. Pick up a clean car.

Nancy

May 8, 2015

Everything was good about the experience. I really liked that the silly game of making an offer and taking it back to a manager over and over again was gone.

Pauline

May 8, 2015

I was told exactly what was going to be done to my car and was helped in making the decision on what service was needed. Everyone was friendly and courteous. The work was done in a short period of time.

Wadair928

May 2, 2015

They were very helpful and searched nationally for the right car. Ended up with one they had. Pretty easy process. Got good deL as well

Cedric

Apr 30, 2015

its just plain fun and efficient, and we love the washed car!!We have two Toyotas... will repeat that in the future!!!

Paul

Apr 30, 2015

It's always the same. Convenience. . .made appointment, dropped of vehicle, repairs done, vehicle returned (clean and ready to go). Thanks Jan Martin and Fred Haas Toyota Country, you're the best.

Elizabeth

Apr 30, 2015

My Sales Person, I have never when buying a car had some so in tuned to what I was saying and my wants, further more he remember our phone conversation from 3 months ago You are very lucky to have him

Raad

Apr 25, 2015

From the beginning, Sammy (Service Manager?), made sure me & my car were taken care of. He truly understands customer service!

Deborah

Apr 24, 2015

Faruk took care of me. It is so unheard of in this day and age! It is as it should be done.

Jeffrey

Apr 22, 2015

I had a family situation and they jumped right on my vehicle and pushed me to the head of the line. The Service person that expedited our Service event even followed up with us about our families situation. Since I have nothing but Toyotas this just confirms I am dealing with the right Service and Sales Dealer. A part of our extended family.

Stephen

Apr 20, 2015

I've been doing business here since 2003 (three Avalons). The best part of the relationship is leaving the dealership with a feeling that everything was done properly.

Harry

Apr 20, 2015

Service was very quick for a Saturday. The charge for the work was veryfair. All my work is done at Fred Haas.

Lelia

Apr 18, 2015

The lady was very nice and very informational she helped me out a lot and answered all my questions that I needed to know. She had a great prediction on how long I was having to wait and I have no complaints what so ever.

Vinh

Apr 17, 2015

Our salesman worked with us through out the whole process and helped get the car we wanted an a great price!

Amanda

Apr 9, 2015

Engine light came on a week before my scheduled maintenance. Service tech got me in first thing the following morning.

NurRan

Apr 7, 2015

I requested a quote online and promptly got a call then an email from Scott Lyche with the information. Upon arrival John did a great job of showing us different models of the vehicle. He was very patient, friendly and provided quick and great customer service. He was very genuine in his approach. We had a great experience and John really helped us through the process! The day after the purchase Scott make sure to call to offer his help and guidance. Great overall experence.

Susan

Apr 3, 2015

The people at Fred Haas Toyota World are wonderful to work with. They have always met all of my needs.

Eileen

Apr 2, 2015

Mike was very helpful in answering the questions I had about concerns on my car. I appreciate the time he took to explain everything.

Nancy

Apr 1, 2015

My service person was most helpful and kind. She let me know of things that would cost me money during the process. I most enjoyed working with such a professional person.

Alan

Mar 31, 2015

I didn't like that any associate couldn't tell me about the status of my car. I had to wait for my associate to come back to desk to get status. I thought you had everything computerized??You need more quality control. I took the option to have a complimentary car wash. When I got my car back it wasn't washed. That is just no one looking at some checklist and making sure all work was complete. I hope this didn't happen to my mechanical car repairs.

Cindy

Mar 30, 2015

Matt McCurdy was very friendly and straightforward regarding service items needed for my Toyota Sienna van. He was very helpful updating me with information on service timing.The waiting areas and wifi service made my stay pleasurable.

Michael

Mar 30, 2015

Jan - my service writer - is honest and cheerful. The other writers are also very friendly and the cashiers are terrific!

Shirley

Mar 30, 2015

Prompt service and done right the first time. Friendly service people. Nice clean dealership. Have gone to this dealership for yrs and will continue.

Richard

Mar 29, 2015

Great communication with Eric on type of car my wife wanted. We worked out a great deal quickly. His handling of our experience was awesome.

Max

Mar 28, 2015

BEEN GOING THERE FOR SEVERAL YEARS. NEVER A BAD EXPERIENCE. THIS ONE WAS NO DIFFERENT. I HAVE BOUGHT 3 TRUCKS THERE AND WILL CONTINUE TO DO SO IF I NEED A CAR OR TRUCK.

Neil

Mar 27, 2015

Nice to have a service Rep such as Michael Hodge who knows me by name and takes good care of me.

Oscar

Mar 26, 2015

Erica is who I always schedule my appointment with and I always look forward to seeing her. She always makes sure that any questions I asked get answered. I drive 35 minutes to this location and pass 3 other Toyota dealerships on my way, but I wouldn't go anywhere else!

Tom

Mar 26, 2015

I had only a very short wait for a service writer. The problem with my 2010 Avalon had to do with the navigation system. It wasn't broken. It was a matter of my not knowing how to work it. They "fixed" it and did not charge me. I really appreciated that.

Escalante family

Mar 26, 2015

Fred haas Toyota is a great place to purchase a vehicle and it has nothing to do with the name of the establishment, but everything to do with the personnel that work there. I dealt with Joe Salazar and I just can't say enough about him, he is a true professionals with a strong commitment to excellence. Also, he believes in meeting the needs of his customers and making sure they are 100% satisfied. Joe found the Avalon that I wanted and he made sure that it was equipped the way that I wanted it. He was very friendly, courteous, and applied no pressure. Joe shows dedication to his job, he pays attention to detail, and shows concern for his customers. I look forward to being a repeat customer. Keep up the great work Joe!!!

Mattierene2

Mar 26, 2015

With my finance approval already when I arrived, I knew the amount I wanted to spend and MS Patty got me an additional option in Finance. I can say that MS Patty Cone did not leave out alone. Our visit to the FHT Country was so beautiful to me. You see it is very large with plenty of vehicles to show and you can find a selection priced low. It made me want to work there after the second visit to the Fred Haas Country. With my research of what was available there, I knew that I could find some type of car would be fair. Inside of the office is so clean and comfortable with pleasant employees all around. So I learned that the team that was around working late of was MS Patty and Preston so very kind to me. In the last three months, I have been to several dealers and seen more upgraded of my selection but the one thing I value is how I am treated because I work in customer service which makes the difference in where your funds are spent. Thank you Fred Haas for having the right people in place.

Jason

Mar 22, 2015

I liked how everything was explained to me and what each part of the inspection form meant. They even gave me tips on how to find the cheapest way to get service done.

Timothy

Mar 22, 2015

Jan is always great when it comes to customer service. She's helped me so much in the past, I'm hoping she's able to come through one more time for me. :)

Jacquelyn

Mar 19, 2015

I like being assigned to a personal Service Rep, Jan Martin. The dealership is located conveniently to home, it's always clean, and everyone is very courteous and professional. I love the coupon savings. The work is done in a timely manner and the pricing seems fair.

CalHob

Mar 19, 2015

Mr. Scott Lyche, was very informative on the vehicle, plus had the perfect speed in delivering this information. We also enjoyed that fact that he didn't try to sale on the spot. Which was huge for us.

Meighan

Mar 18, 2015

Dave was so helpful, and made me comfortable with my new car purchase. He answered all my questions thoroughly. I highly recommend Fred Haas Toyota Country.

Cheryl

Mar 18, 2015

I love the fact that Jan Martin is helpful, courteous and professional. She makes sure that the service is done in a timely manner and that I am a happy customer. As great service seems to be disappearing in the country Jan is a 'breath of fresh air' when it comes to awesome service! Thanks Jan I appreciate you.Cheryl Bailey

Jack

Mar 17, 2015

Jan Martin's friendly, professional communication and personal touch regarding asking about status and health of family. She explains everything clearly and is accessible, responsive and keeps me informed throughout the service

Roslyn

Mar 16, 2015

Very comfortable waiting area. Greeted professionally from most reps. Met or beat service times with one exception. Never a problem with car after it has been serviced.

Nancy

Mar 14, 2015

Scott was wonderful, he took extra time to talk to me about my vehicle and the warranties. I didn't feel rushed or like I was imposing upon him.

Gerardo

Mar 12, 2015

Assistant Service Manager Erica Thompson an Technician Jess took time from their busy schedule to explain the flow path of the radiator coolant on my 2006 Toyota Highlander Hybrid Limited.

Darlene

Mar 10, 2015

Treated me with respect. Very professional salesman. Showed me top inventory. Help me make an informed decision. No regrets. Mike Houston you rocked!

Nancy

Mar 9, 2015

Jan Martin, Assistant Service Manager, is absolutely fabulous. I've worked with her throughout my 2000 Avalon and continued after I purchased my 2013 Avalon. The rest of the team is terrific as well. The trunk lock button was activated during this service and I was unaware until leaving. When I returned another service agent stepped in and got it rectified. Service is always done with a smile my this group!

Todd

Mar 5, 2015

The Fred Haas Toyota Country frontline service personnel are probably the best I have worked with. They actually want to help. Jan is the best! I like how they give you recommendations of what your car needs and how they set up follow-up service appointments. Following a service schedule is the only way to make your car last in Houston. I also want to thank the driver of the customer shuttle van. He is a good driver and is very professional as well. The customer shuttle is a great service you offer. I will be taking my other non Toyota cars there as well since I dread visiting Chrysler.

Idaferreyraatyahoo.com

Mar 5, 2015

I came in September to buy a 2014 Corolla and sign a contract and left in my new car! I signed up for the oil changes and tire repair, they called me back saying they found a way to save me money to come in and sign paperwork on it!! Well little did I know they took away my tire care!! And FAILED TO TELL ME!! So like a dumb xxx I show up having problems to be told what happened. Truly BAD CUSTOMER SERVICE!! If you change a contract then you have to at least tell the consumer what YOU decided to take off yourself!! I'm sitting here now as I write this and have been here sense 8:30 it's now 11:30 and still no car!! No way to change what happened to me, but please beware to read what u sign when they call you to tell you to come BACK IN, and sign papers!! They take your pakage deals away WITHOUT NOTICE!! I am now going to cancel EVERYTHING!! They wanted to charge me 165.00 for a tire and 20.00 for a plug, FYI discount Tire plugs FOR FREE!! And I'm not giving them 500.00 a month!!

Marie

Mar 2, 2015

Salesman was very knowledgeable, friendly ( aren't they all?) He even offered me a piece of his lunch pizza when I complained about being hungry after being there so long .(Not on my diet)(2 hrs is too long).

Don

Feb 28, 2015

The service manager was great. He was really good at listening to what was going on with my truck and must have taken good enough notes to where the mechanic knew exactly was wrong. This dealership really does a good job, that's why I buy my cars here.

David

Feb 26, 2015

Very friendly, made me feel comfortable and thoroughly explained everything I need to know ..great fast all around service..good atmosphere

Andris

Feb 25, 2015

Made an appt. As soon as i arrived they took my car straight in for service and I was fininshed in less than an hour..

David

Feb 24, 2015

DROPPED OFF FOR THE 20,000 MAINTENANCE AND WAITED FOR THE VEHICLE. WAS OFFERED BEVERAGES AND MY VEHICLE WENT IN QUICKLY AND WAS DONE IN AN HOUR. DIDN'T MIND THE WAIT AT ALL.

wmmasr

Feb 20, 2015

Un questionably the best dealership I have ever dealt with! 2 Vehicles very satisfied. Had a recent accident blew both tire after hitting trash on the frontage road and a curb. Service Rep Matthew Gilchreast was Outstanding!!! He went out of his way to help me. Repairs half a day!!! Kept price around my Insurance deductable! A good experience and a good ending for a suck day!!!

Craig

Feb 18, 2015

Good service by Matt for my 45,000 Tundra check. Polite, kept me informed.Also good service by Josh for replacement of a turn signal bulb on my wife's Spyder.

Guillermo

Feb 16, 2015

Not too impressed with Receptionist in Service. She didn't want to take time to check exactly where the papers were for my car. Then the Cashier could not find the papers because she refused to do her job properly.

Darcy

Feb 14, 2015

Erica Thompson took very good care of me and kept me updated on how the repairs on my car were progressing.

Cynthia

Feb 12, 2015

I worked with Eric Coleman in sales and Mike in finance. Eric answered all my questions with a NO PRESSURE attitude. Knew from the minute he started showing me the 4 runner I was interested in that this would be the guy I came back to. I live in the Humble area and it is a trip over but well worth it. Mike also had the same patience and no pressure feel.

Paul

Feb 10, 2015

Dave the car salesman was excellent and professional. He was helpful and honest throughout the entire transaction. Dave made shopping for a car enjoyable.

Diann

Feb 9, 2015

Fast friendly service is what you get at Fred Haas Toyota. I am always greeted by a smiling face eager to assist me. The service department gets my vehicle in and out in no time! My service rep, Jan Martin, always takes good care of me and my car. I am a loyal, satisfied customer and wouldn't thib of going to any other dealership.

Kimberly

Feb 9, 2015

I liked the convenience of the Service Department being open on Sunday. My time there getting my car serviced was minimal.

Kerri

Feb 7, 2015

The price was right, the salesman was considerate to our needs and kept the purchase relaxed, and the finance gentleman- Mike- was wonderful. We even got flowers sent to our home....that was so unexpected and such a thoughtful touch. We will always use Fred Haas for our vehicle purchases.

Gregory

Feb 6, 2015

Simple straight forward buying process. Car was as advertised and priced right. Would recommend you give them a try if they have the right car for you.

Carlos

Feb 4, 2015

Service Advisor went outside to meet me and and was very professional and friendly. Shuttle driver Mr. Jose was very nice and charismatic

Elizabeth

Feb 2, 2015

My sales consultant, DON SKARZENSKI, made my transition from an old 2002 model to a new 2015 painless. He showed me how to use all the new instruments on the dashboard, move the seats, pop the trunk, etc. He even tagged the important chapters in my new car manual.

Hombrelibre

Jan 31, 2015

I would like to express my appreciation for the kind of service that I received on myrecent visit to have my wife's(Gail) car repaired. Matt McCurdy was very courteous and professional, and kept me informed of the on-going repair process. I was, also, pleased that he arranged your courtesy van service for me.Thanking you for continued good customer service! D. Freeman

Elizabeth

Jan 27, 2015

Jan Martin is stellar as ALWAYS! Adonis is a great mechanic! Worth his weight in gold. I like the ability I have to go out in the shop & have the tech show me exactly what's needing service, and I appreciate them showing me how they fix what they fix.

Aj

Jan 27, 2015

Needed recalls done while car was in town as it is usually at college. All was done efficiently. Matthew was great and a fine representative of your dealership.

meanana

Jan 26, 2015

Thanks to Sal Martinez and Paul our Seller/Rep. We received a good vehicle at a reasonable price, very professional personal worth the wait.Thanks again.

Thomas

Jan 24, 2015

The waiting areas, the coffee and drinks, the people, the service. My Tundra was ready in less time than I expected.

Jerry

Jan 24, 2015

You have some senior staff that has been there for a number of years. Their experience makes for a better service experience.

Jose

Jan 23, 2015

I really life the way Patrick handled everything for me. Patrick kept me informed about my truck and really and truly helped me with servicing in repairing truck. I especially liked how he handled my car rental. I have always liked how the staff from Fred Haas Toyota has taken care of me.

Marsha

Jan 22, 2015

This is the 3rd used vehicle I have purchased from your dealership in the last 12 months. I appreciate that the vehicles posted on your website are usually available. Your sales staff's quick response to the web requests makes you my preferred dealership.

Barbara

Jan 17, 2015

Got the job done in a quick and efficient manner. Jan Martin always does a great job in taking care of me. I've never heard of replacing lug nuts but oh well I had them replaced.

Paul

Jan 17, 2015

Personnel took the initiative to come to me to help. I didn't have to search people out. Estimated timing was spot on.

Wesley

Jan 17, 2015

The salesman was top-notch work with me from the moment I walked in to the moment I purchased a vehicle and even after a week later, by the way I was in New Mexico and he help me get this thing done. You can definitely tell customer service is Steven's priority

Nancy

Jan 16, 2015

Nick and John were very helpful and worked hard to help me find a vehicle that would work for me. They were patient and well informed about their product options for me. I had neck surgery the beginning of Dec. so as we were waiting for the truck to be ready, I was getting jittery and hungry. I was looking for a vending machine, and an employee told me where there was one if I went up the stairs. I said I was shaky and he immediately offered to run up the stairs and get me the peanut M & M's I was asking for! He was very polite and I appreciated him being willing to help me and see to my comfort. I wish I remembered his name, but I don't. He deserves recognition.

Karen

Jan 16, 2015

I didn't have an appointment for my 5000 mile service check and oil change but was seen almost immediately. Donald was very helpful, kind and professional.

Georgette

Jan 15, 2015

It was a very good expereience. I had not been to a dealership to by a car in years. I did all I could for to reduce the hassle before. I contacted Fred Haas thru my employee discount program and they contacted me back. Made an appointment. The internet salesman showed me the cars according to what I wanted. Let me browse the lot and within three and a half hours I was driving off.

Robert

Jan 14, 2015

Arrived a little for 9:30am appt. Scott was completing some paperwork at the moment of my arrival, but as soon as he finished it, he greeted me and took care of my needs. I did not have to sit around and wait until 9:30 to talk with him.

Vickie

Jan 14, 2015

My service manager (Michael Hodge) keeps me on top of what's happening with my truck. I like that they check everything out and tell me anything that needs to be done and they are honest about what the truck needs done.

Gregory

Jan 12, 2015

The oil change I made the appointment for was not actually needed because of the synthetic oil in the car. The receptionist explained this very well.

David

Jan 12, 2015

I didn't make appointment for my first oil change service but they still manage got me out in a timely manner and always keeping me updated (Lauren W. And the express manager Rob).

Martha

Jan 11, 2015

Promptly met when I arrived and processed quickly. Clean, comfortable, including warm enough, places to wait. Clear explanation of what was done and setting up of next appointment.

Rhiannon

Jan 9, 2015

Everyone was friendly and had a sense of urgency, Laura made every effort to ensure that my maintenance was covered by my warranty and that I wasn't paying for more than what was required.

Bobby

Jan 6, 2015

I was told who my service rep would be ahead of time, so I felt like I was expected. Patrick and the lady working with him were friendly and efficient. The complementary coffee/cappuccino bar makes the wait pleasant.

Maximina

Jan 3, 2015

I liked the way the salesman(Steven Crisp) listen to our needs and budget, and didn't try to sell us something we didn't want. He took the time to show us around and gave us different options.

gg

Jan 2, 2015

Had not been to a dealership to purchase a car in years because I do not like the new car negotiating process. However, I was put at ease and had a very pleasant experience in purchasing a new car. Scot Lyche listened to what I wanted and pointed me in the direction of what would be a fit. It put my mind at ease. The entire purchase was quick and very nice. The financial staff was nice and so was the one who got my car ready. He worked with me although I had other engagements. He showed me all features and aspect of the vehicle. If I know of friends that are in the market for a car I will recommend they come to Fred Haas and see Scot Lyche.

Edward

Dec 29, 2014

Salesperson was very helpful the place is very clean and everyone was very friendly. No pressure was put on me whatsoever.

Barbara

Dec 24, 2014

Your team was very professional and extremely helpful. Scott Beauregard was great and kept us informed the entire time. Thanks so much.

Carol

Dec 23, 2014

Helpful Service Advisor (Jan), and the car was ready before the estimated time. The free rental car was a big plus!

Ronald

Dec 18, 2014

Jan Brink my service advisor is always very professional and keeps me informed about the service being done to my vehicle.

Jo

Dec 18, 2014

Matthew in Service was great. I had made an appt for service and he got me in and out quickly. Thank you Matthew!!

Robert

Dec 17, 2014

Service was excellent,very prompt and everyone was very friendly.

Mary

Dec 15, 2014

Exceptional personal service! Those little extra services, the car wash, phone updates and email follow-ups to name a few, were truly appreciated. The dealership knew I was gifting this Avalon to my daughter and everyone pitched in to make it as perfect as possible for her. This is exactly why I am a loyal customer, and exactly why I just purchased my 4th Avalon.

Sylvia

Dec 13, 2014

I had excellent service, Jan Martin was very knowledgeable, pleasant, and everyone I spoke with was very helpful. Great service.

Eugene

Dec 12, 2014

The service dept reps are ALWAYS courteous and helpfull. I am sorry but I do not remember the lady service reps name that helped us with the battery Wednesday night but she was great. Kept us informed. Love doing business with Fred Haas

Tom

Dec 11, 2014

It was quick service from Erica Thompson and professionalism.I will come back and tell friends, how excellent service thisdealership is !

Jimmy

Dec 11, 2014

I liked every thing---the contacts--the efficiency--the waiting room--refreshments--the cleanliness--every thing!! I was able to relax and do my work that I brought while waiting.

Patricia

Dec 10, 2014

Personal service from Donald who has taken care of my vehicles for over 5 years now. I appreciate that my truck was washed even though it was only with you for one day.

Samira

Dec 10, 2014

Jan, was most helpful, and so pleasant. There were no delays, and the work was done well, and I did not have to wait like I did on my previous visit which was 7 hours. So glad Jan took such excellent care of my car...

Walter

Dec 10, 2014

The service was great friendly personal and was met by a rep as I put in the service center drive way.

Robert

Dec 9, 2014

Donald Hutchins restored my faith in Totota Service. Service is the only reason for switching if a faithful Toyota owner. It's why I switched 5 time Toyota buyer

Bill

Dec 6, 2014

First time with Jan Martin and found her to be very pleasent and efficient. Will request her next time I need service.

George

Dec 6, 2014

Every time we do business at Fred Haas, we work with Jan Martin. She is always helpful. We have worked with Jan on several occasions. She is a valuable asset to Fred Haas Toyota and truly understands customer service.We have sent several people to Fred Haas and advised them to talk with Jan first. Regardless of whether they need their vehicle serviced or whether they are interested in purchasing a new vehicle, Jan is always helpful and customer oriented.

Michelle

Dec 6, 2014

Donald S. was very patient with me and made me feel like I was the most important customer of the day.

Kathy

Dec 6, 2014

Matt M. was my adviser from start to finish & helped me in every way possible to make my experience in picking the correct tires for my car tailored to the way I drive as quick as possible.

Lori

Dec 5, 2014

Working with Jan is always a pleasure! I like that I can call her, make an appointment, and she schedules so well that timing always meets or exceeds my expectations!

Buddie

Dec 4, 2014

My service advisor Jan Martin is a pro! I had made an appointment and she set up the services I needed and I was out about 2 Hours later. Great Service!

Elsie

Dec 4, 2014

Jan has been my service manager for years! She has always taken good care of my needs.....not to mention that she is friendly, personable, and knowledgeable!

John

Dec 4, 2014

It was outstanding....very easy to purchase the vehicle.Special Thanks to Mr. Bob Gauge and John at the 249 location...great services.

Pam

Dec 4, 2014

Jan was very accommodating and answered or returned my calls in a timely fashion. She was very courteous and resourceful.

Robert

Dec 2, 2014

The service at Fred Hass is always very good. Donald is polite, professional and takes the time to explain any issues that involve my car.

Elizabeth

Dec 1, 2014

I love that Paul knows me so well and makes the process flow so simply. Signing paperwork at the F&I office was also so easy.

Richard

Nov 30, 2014

I was greeted promptly, and my service advisor wrote my ticket and let me know the work would take several hours. (I appreciate forthrightness.) They are very friendly and professional.

Paula

Nov 30, 2014

My service advisor, Jan, is always great to work with. She keeps up with what we need maintenance wise and helps us to keep our RAV4 in great shape.

John

Nov 29, 2014

Donald provided excellent customer service: keeping us informed, working on our behalf, and arranging a loaner car during the repair. Couldn't be happier with our experience!

Cathy

Nov 26, 2014

I like the idea that the team is very honest about the needs of the vehicle and how long the wait will be.

Matt

Nov 23, 2014

Great, friendly, helpful people. Very impressed with the cleanliness of the site, waiting area and the shop area. All employees appeared to be on a mission to get their job complete.

Fernando

Nov 23, 2014

Free coffee, free apples, free donuts, free soda. I liked not spending 1/2 a day at the dealership just for an oil change. And loved the free car wash. The service time is getting better.

Jamie

Nov 21, 2014

I made my appointment at the wrong location, but when I arrived, there was no problem. I was still able to get my service done and quickly too!

Lori

Nov 21, 2014

Very friendly , courteous and helpful. Answered all my questions and open to me calling if I have concerns or questions. Thank you.

Jean

Nov 20, 2014

I had made an appointment for a recall service and was expected and it was finished earlier than expected. Always pleased with Fred Haas Toyota Counry.

Donald

Nov 18, 2014

It was nice to be able to bring the truck in on Saturday so that I didn't have to take a day off of work to get my maintenance on the truck done. Also, Jan was very helpful.

Elizabeth

Nov 16, 2014

The young women in the parts department, Courtney, was extremely helpful. I needed a cleaner for the leather seats in my Venza. She took 3 products out to my car (in the cold) and tested them to see which one worked best for what I needed. When I told her how much I appreciated her efforts, she told me that testing them was a good way for her to "know our products". She is definitely an asset to your dealership!

Brian

Nov 14, 2014

The receptionist at the front desk was very helpful and took care of everything for me immediately and told me what to expect as to wait time because they were so busy in the service area.

Kari

Nov 13, 2014

We had a wonderful experience! Ashley from the Internet Department was very prompt with responses and kept great communication. Eric was our sales person when we were in the dealership, and he was wonderful. Answered any and all questions and was very friendly and fun to work with. Farzan in finance was also wonderful. He was extremely thorough in explaining the various service and financing packages. I would highly recommend Fred Haas Toyota Country to anyone! Also, They have a wonderful coffee machine!

Pisesily

Nov 13, 2014

That a ride was made available and that you have a very friendly staff, including the driver. I also love the set-up of your waiting area.

Jim

Nov 13, 2014

Prompt and courteous service by Service Writer. Everything was done properly and quickly. Also, it was explained in detail, what was done during the servicing.

Pamela

Nov 13, 2014

The ability to schedule an appointment. The service coordinator was cordial. I didn't have to wait too long, the waiting areas are comfortable. I would only add a vending machine for healthy snacks.

Syedmzaidi

Nov 13, 2014

My purchase experience with Scott Lyche was great. I bought 2 vehicle's from him at same time. He provided excellent service , he was really interested in working with me financially to ensure that we were satisfied with purchase price of the car. That was a huge impact on my decision to purchase the vehicle from there. I highly recommend Scott Lyche to others. My purchase experience was hassle-free, quick, and easy; thus, I certain that yours would be the same.

Harding

Nov 10, 2014

I normally give notice that I would be coming in for service. This past Saturday, I just showed up. Donald Hutchins was very courteous, greeting me by name and taking care of my issue.

matt.sadeghi

Nov 10, 2014

very bad experience with them. check other Toyota dealer before walk to this dealer. it worth to drive few miles further to get a better deal and costumer service. I went to this dealer on Saturday to buy a SUV. I had a fair price from KBB. I told them this is the KBB price and I want the car with this price. they came with some higher numbers and I didn't accept. they blamed the KBB price is for Demo cars and blah blah. After 30 min back and forth, their fleet manager, Patty Cone, accepted the KBB price and I signed a paper to make the deal. My wife was so excited for buying a new car. When they saw her excitement, they changed the deal!!! After 10 min , another manager came to our desk and he said we can not give you this car with the KBB price and blah blah. and so we just left the dealership. So, don't waste your time, just drive few miles more to other dealers. They're gonna tell you, we will "grantee our price"!! but if you find a better price after finalize your deal , they will tell you that your price is for demo cars or we have some options on the car and etc. my negotiation was for KBB price not lower than that price. If it was not a good price why the firs manager accepted that?

Jeanette

Nov 9, 2014

Jan Martin is always a pleasure to deal with. The 4-Runner did have an interior piece for the seat which was not replaced correctly, but will be taken care of when I take it back in for the 2 trim piece that were ordered.

Sampson

Nov 9, 2014

Advised time schedule was met. Taxi took me home and brought me back to pick up my car after service. Meanwhile, the contact man who handled my case (Matthew) did a nice job.

Philip

Nov 3, 2014

The two Service Reps (Analy and Donald) that I met with were both very helpful and patient throughout my visit even though their lobby was jammed with Customers.

Taraben

Nov 2, 2014

Did not see many any areas for improvement, but better communications between sales staff and agents who arrange prospective sales.

Spurdawg31

Nov 1, 2014

Why do you have an appointment schedule when it's first come first serve. I schedule an sppointment at 7:00am arrived at 6:57am stood in line for 10-15 min (had around 10 cars in front if me they all could not been scheduled at 7:00am). Still standing here and waiting 12:52pm. What a nightmare! They have services guys walking around sitting chairs playing grab xxx. Go somewhere else! They are real nice early, then once your hooked they move on. What a joke!

Lynn

Oct 31, 2014

I brought my 2013 Toyota Corolla for the 20K Checkup, service. I arrived at 7 am and waited for the 8 am shuttle.While out driving to return home, I received a call that my ca was ready. I then returned back to the dealership and left before 10 am. Timeliness on this day was essential and this worked out very well.

Carl

Oct 31, 2014

Everyone was very friendly, helpful, and responsive to my needs.

Peggy

Oct 31, 2014

My rep in the repair department is always so good. She handles everything in a friendly and professional manner. She explains work that needs to be done and explains what work was done. Excellent.

Beverly

Oct 31, 2014

Employee Jan Martin was very helpful in setting up the appointment for me. Also providing insight as to the problem and all that it intailed. She was very professional and polite. She also was informative as to what other things that needed to be taken care of on my vehicle giving me the option to decline,but informing me of the importance of having it done as soon as possible. All of the employees were quick and knowledgable.

Craig

Oct 29, 2014

Jan Martin, the certified assistant service manager, was courteous, thoughtful, and professional. Because she gets the work on my Tundra done as quickly and as efficiently as possible, I call her to handle my service visits.

Scott K

Oct 28, 2014

We will only take our two Toyotas to Fred Haas Toyota County for two reasons...Great service and Jan Martin. Jan always welcomes us with a smile and makes us feel at home. She treats us like family. I trust Fred Haas Toyota Country and I trust Jan Martin.

Delores

Oct 26, 2014

Jan Martin has alway's been a wonderful customer service representative. We have always gone to your delaership for about 8 years or more and Jan is wonderful we always ask for her.

Lashaunda Colley

Oct 25, 2014

I was happy with the salesman service but there was things that should have been working on the vehicle when I got it that was on the item description on the Internet but I ended up paying almost 100 bucks for a new remote for the car. But at the end of the day I did not check it out that day so maybe I should not have been so trusting but it's good

John

Oct 21, 2014

No non-sense support and car was returned in a day. Ann did a great job of updating me and resolving the problem in a day.

Surjit

Oct 20, 2014

Fast service, and customer service was great from the lady who took care both of my cars, had it ready when she said it will be.

Cary

Oct 19, 2014

Jan is such an efficient service manager. She is always reliable; I know what to expect when I contact her for a service appt.

Galen

Oct 10, 2014

The people involved with the situation with my car were knowledgeable and helpful, kept us informed of the progress and I believe went out of their way to repair it in time for me to make an out of town trip that had been scheduled weeks ago.

Sharon

Oct 8, 2014

Erica was extremely nice, waited on me as soon as I walked in the door. Would definitely want to continue working with her

John

Oct 7, 2014

The staff went above and beyond to help me figure out what was wrong w/ my SUV. The head mechanic took a ride w/ me to see if he could hear the same noise that I was hearing. The service advisor was in constant contact w/ my service advisor in NY (because that is where I'm from) to make sure nothing was being done that hadn't been done before.

Joanne

Oct 6, 2014

My service rep and mechanic were both named Matthew, and they were excellent. They explained everything to me, addressed costs ahead of time, and provided excellent customer service.

Patricia

Oct 6, 2014

Scott Beauregard is my service representative, he takes really good care to be sure my service is done in a timely manner, I appreciate his professionalism

Ricardo

Oct 4, 2014

My skids plate had some damage and the tech. took great care in removing and didn't cause any additional damage. I had my oil change changed Sunday, most other dealers are closed. I have an extended care plan that was purchased at another dealer and the desk representative could not confirm plan. He was very helpful and courteous, he said that he would confirm Monday and let me go on my way without any delay.

Camille

Oct 3, 2014

Jan is always wonderful. She always commuincations when to expect things to be done, when parts are getting in, etc. Just a fine job of customer service. Big fans of Jan!!! Go Jan! Go Jan! Go Jan!!!

Beth

Oct 3, 2014

They worked my vehicle in late in the day and the waiting area was pleasant, with good coffee available. They has the replacement items I needed on hand. Everything was positive.

Diane

Oct 3, 2014

Jan is very professional, I had to use your service when Jan was out and the young man that assisted me was terrible. I would not come back if was unable to have Jan. Also the girls checking customers out seemed to be very confused and lacked leadership

Roberto

Oct 2, 2014

It's always been positive and I'm always satisfied with the service Fred Haas Toyota Country organization has provided me over the years.

Chad

Sep 30, 2014

Even though I didn't schedule an appointment, they took my car in for the 5,000 mile maintenance and finished in 30 minutes. I was very pleased!

DBHopper

Sep 26, 2014

I have been dealing with Fred Haas Toyota (Toyota World and Toyota Country) for some 15 years. I bought my first Sienna from them in 1998 and have since bought 10 more vehicles both new (7) and preowned (4). I do my homework before I go and have never had to haggle with a sales rep. Their offer is always below what my research indicates should be a reasonable price. I only own Toyotas and I take them all to Fred Haas for service. They're thorough, fair and consistent. In 15 years I have only had to return one time to have an oversight corrected. That's ONE time, one vehicle out of 11 going for routine maintenance and repairs for 15 years! As long as I live in the Houston area, I won't go anywhere else!

Brian

Sep 25, 2014

I always deal with Michael Hodge as he knows that I am Disabled and he consistently makes sure that I am very well taken care of. To me Mr. Hodge exemplifies the ideal concept of being a professional in every aspect of the word and represents Fred Haas by demonstrating the very best in excellence when it comes to customer service!!!

Donald

Sep 24, 2014

Ericka was most patient in dealing with the issues of our Hylander and although it took a took a long time he issues wre resolved.

Ventimiglia

Sep 16, 2014

Normally hate new car negotiation process but recently had a most pleasant experience at Fred Haas Toyota Country through salesman Don Skarzenski. The entire purchase was swift and pleasant and I left with the new car. All aspects of the vehicle were explained in detail by Don and, should I ever need another car, I will definitely return to this location. I was also pleasantly surprised to hear that they open for servicing vehicles on a Sunday.

Vuong

Sep 8, 2014

Through the help of Scott Lyche he helped me in search for a good quality and efficient car for my son. He showed me different ranges of cars as well as comparisons and helped me get what I wanted. A safe, easy going, and saves money on gas. So without his help I wouldn't have the car that I have now. So going forward if anyone wants a Toyota vehicle I would recommend them to get services and help from Scott Lyche.

meganteel

Aug 18, 2014

Don was extremely kind, courteous, and helpful. He offered great recommendations, suggestions, and feedback. He was very knowledgeable about the entire process and the products. The best part was that the process of purchasing our new car did not drag on forever. We were essentially in and out. Fred Haas Toyota Country has an exceptional streamlined process. Excellent customer service!

Heidi

Jul 29, 2014

We recently had our Avalon serviced at Fred Haas Toyota Country and are pleased to have found their service to be very professional and straight forward. Our car was ready when promised and for the price quoted. There were no surprise charges or pressure to make other repairs. They also checked our brakes and several other safety items but were very honest about telling us that the brakes still had several months of service and no pressure to do it now. Although this was our first service at Fred Haas Toyota Country we were treated with respect and never felt like just a number to them. When we picked up the car Donald Hutchins greeting us by name. We will definitely be going back for other services. If you would like to experience first class service I would highly recommend you stop in and talk to Donald. I'm sure that you will be impressed with the friendly, professional service.

trueintegrity

Jul 19, 2014

Scott Lyche and Eric Coleman were prompt, very courteous and knowledgeable.I had just come to see a car (Hybrid) but went on and purchased it. Drove it back home within 3 hours and 17 minutes of door to door

fhassan

Jul 3, 2014

Fred Haas Toyota has always provided me with beautiful cars at competitive prices while providing top-notch service. They make me look forward to oil changes!

aj

Jun 29, 2014

I was so happy to work with Eric. He was so relaxed and easy to work with. I never once felt pressured. He got me in a car that I LOVE! He answered all my emails and took all my phone calls, was so patient and reassuring. In addition, every single staff member I met was friendly and professional. What a beautiful dealership! I will gladly recommend Fred Haas Toyota Country to all my family and friends. Thanks, AJ

Nhoang6

Jun 26, 2014

Scott was more than helpful, beyond friendly, and was happy to help me all day. My whole family goes through Fred Haas Toyota. I highly recommend this dealership to everyone that I know.

llh1321

Jun 23, 2014

Excellent customer service! When I purchased my car December 28,2011 from Scott it was a great experience. I always get my car serviced here and that's always a wonderful experience!

Abdul dawoodani

Jun 13, 2014

Perfect service all over Every one so friendly take care every customer very patiently I recommend every. One buy there next car form Fred hass country

beem2000

Jun 4, 2014

My experience with Fred Haas Toyota Country Service Department were excellent. You can trust them. It will tell you what work needs to be done and will recommend you for better and longer performances on your vehicle. All my toyotas were bought from Fred Haas Toyota Country and I'm a toyota brand car. I trust toyota and its reliable.

pam

May 30, 2014

Fred Haas Toyota Country is a fantastic dealership to purchase a vehicle . Russ Binon was a pleasure to do business with . I would highly recommend this dealer , They have the best customer service plan , I've ever seen , and I've purchased 5 new vehicles at different places , and Fred Haas Toyota Country, by far exceeds any other dealer I've purchased a vehicle from . When I purchase my next vehicle I'll definitely be a repeat customer !!

mverwold

May 20, 2014

I ordered a part for my car over the phone Went to the dealer to pick it up. Waited at the parts counter and no one was there. Went to the cashier and told her I was there to pick up a part. She questioned me twice about picking up a part? Like was I sure I was there to pick up a part...sort of like--wow! we never have someone here to pick up a part. She told me I need to go back over the parts desk and wait for someone to get there. Eventually a young lady came. She was also surprised by the idea I was there to pick up a part? Go Figure. Looking at the part, I realized it was wrong-wasn't the right color. When I told her the part was the wrong color she asked me did I give the order taker the VIN number. Well no, he didn't ask me for it! I would have if he had asked for it. In the end they couldn't get the right part in the right color. Went to the Fred Haas location on I-45. The service employee there did the extra detail work to figure out what needed to be done to get the right part. Entirely different environment and attitude. Don't use the 249 location, go to the I-45 location. Much better.

jamescarrico

May 15, 2014

We are very satisfied with our 2013 Toyota Highlander. This is our first Toyota and we are very pleased with the vehicle, the service and the sales departments. Everyone has been so nice and friendly and helpful to us. We will be back to Fred Haas to make our next car deal. We also believe in servicing our new Toyota with Fred Haas Toyota. We are happy.

jgkoval

May 14, 2014

I bought a 2014 Avalon from Fred Hass Toyota Country. The salesman, Donald Skarzenski, was informative and very professional. He even placed tags in the Owner's Manual to highlight the important stuff. I would recommend this dealership to my friends.

Cy

May 3, 2014

Fred Haas Toyota Country was recommended to me by a friend. Although it was an hour long drive for me, it was worth the trip. This was my first time buying a new car, and everyone made me feel comfortable with the whole process. Scott Lyche was an excellent salesperson, he treated me with respect and courtesy. I would recommend Scott and Fred Haas Toyota Country to other customers!

chaohi

May 2, 2014

Fred Haas Toyota Country is one of the most excellent dealership in Houston. They gave me the incredible price. I experienced funny negotiation. My car had had some scratches at dealership before we left. Salesperson said someone would fix when I got a license plate. I will come back if I buy another car. I hope I will get good service and won't wait an hour for oil change.

szedaker

Apr 26, 2014

I made an appointment and took my Prius in for the software update as suggested by the Factory recall.Appointment was convienient for my work schedule.Wait time was minimal. Customer wait area is clean, comfortable, and well stocked with refreshments.Wireless work station was much appreciated and I lost no time being away from the office.Professional staff treats all customers respectfully.I highly recommend this dealership for both new car purchases and follow up service of your vehicle!

jculebro

Apr 19, 2014

The overall experience was great. Sales member was very patient with all questions but the process also didn't take all day. I would recommend to anyone.

Yunp57

Apr 18, 2014

Fred Hass Toyota. This is dealership that will make you feel right at home. The staff there are the friendliest and the most comfortable people to work with

tpstegall

Apr 15, 2014

Great customer service!!! Hassle free buying experience. The employees were very helpful and friendly, as well as, knowledgeable of the safety features that come standard.

Arko Barman

Apr 12, 2014

They are there in the business just to confuse you and be rude in the end. Eric Coleman gave me a quote, then someone called Frankie showed up and gave a better quote, then Eric tells me he doesn't know what quote Frankie gives and tries to tell me a long story about his boss. Finally two different people give me two different quotes and Eric Coleman called me "screwed-up" since I was confused. I just wonder how a salesman can verbally abuse a customer in this way? Don't they want a customer? I am really sorry I ever contacted them. NEVER EVER VISIT THIS PLACE, unless of course you want a sales person to abuse you.

niranjan

Apr 10, 2014

I had a worst experience in Fred Haas Toyota showroom. I went to look for a RAV4. We agreed for some price with the sales Manager - Mitch and he given his words that he will give the same price for the next day also. But next day I went with paper work to buy the car. He increased the $3000.. Never and ever go to this showroom and never contact Mitch - Sales manager.

lrojas0314

Apr 10, 2014

When I was leaving home for the day after 4:00 my drivers seat belt would not lock. I called my home dealer is this dealer. Called straight to service dept and I got a Beth (not sure of the name started with a B) I told her my drivers seat belt would not lock. She said they should not work on it since whoever works on it leaves at 5:00. I told her I was close to downtown. She said bring it in the morning. I told her that this is a safe issue and if get in a wreck I was going to sue them. She said hold on. A Ashley came to the phone and she told me to get to the nearest toyota dealer. She was helpful for me to find a dealer close to me. I told her that well if I have to same problem with someone leaving at 5:00 too. She said I sure not have to problem and they would help me. I when to Don McGill on the Katy Freeway. The service guy Ricky Liang first helped me he told me sorry our tech leaves at 5:00. OMG I went off. I walked away and called Fred Haas back to talk to Ashley I was told by Matt that she was gone for the day. I told him my problem and he said all he could done is tell me to bring it in the morning and they will look at it. I just hung up. I was very upset with Fred Haas one for putting my saftey on the line to tell me and just needed to bring to car in in the morning. I could had got in a wreck plus a ticket for ONE SEAT BELT! ! ! Thanks alot Fred Haas! ! ! !

texaszig

Apr 8, 2014

This dealership goes above and beyond when it comes to customer service.Such a pleasant experience - everyone there treats the customer like they are the most important customer!I will continue to visit Fred Haas Toyota Country for service and of course sales!

MrsHolt

Apr 8, 2014

My husband and I purchased a brand new 2014 Corolla S on 3/23/2014 from Fred Haas Toyota on 249. We gave a down payment of 10k and financed the rest through the dealer. Not only were we given the run around throughout the buying process (we left the dealership several times only to be called back with a better price each time.) My husband and I went out to dinner on Friday, April 4th and noticed something sticking out from the INSIDE of our back passenger side tire...upon further investingation there was a razor blade protruding from the INSIDE of the tire...and you could clearly see that this was not something that we ran over. We changed our tire out and put the spare on and made the decision to take the car and the tire back to the dealership first thing the next morning (4/5/2014)...we got up early and headed down there at 7AM to get our tired swapped out (or so we thought). We spoke with a service writer and he elected to grab the service manager...i've regretfully forgotten his first name, but I know that the Service Manager's last name is Doest. Mr. Doest would not even take a look at our tire, he refused to even walk outside to inspect the tire that we had in our trunk. His only response was "you didn't buy tire coverage I can't help you" I proceded to tell him that we were never offered tired coverage from our sales person or the individual in the finance office. We were not told about the service or we would have surely purchased it with our brand new vehicle as money and down payment was not an issue for us. I asked the service manager why we were not offered the tire protection and he told me that I needed to take that up with my sales person. My whole thing is; customer service, I gave you guys $10,000 less than a month ago and I walk in less than two weeks after the purchase and was treated like garbage. Mr. Doest was rude and unprofessional and could not produce answers to the questions we had. There was clearly a faulty tire put on our vehicle and Mr. Doest would not take the time out of his Saturday morning to walk out on to the service drive to LOOK at our tire. This tire should have been replaced by the dealership FOR FREE and without question. consequently, we had to go to firestone and spend almost $200.00 to replace ONE tire on a car that is not even two weeks old. I have spent the last five years working in a Harley-Davidson dealer service department and I have never treated anyone as poorly as we were treated this past Saturday. I have always treated all of my customers with the upmost respect, and I am always willing to go the extra mile to make them happy. If a customer has a question, and I do not know the answer, I find someone who can help. Mr. Doest was not at all concerned about keeping a new customer happy nor was he interested in finding answers for us. I also asked to speak to the general manager and Mr. Doest told me that "the GM doesn't come out of his office for service issues" This is absolutely unacceptable behavior...the ONLY reason we will return to the dealership is for routine maintenance. The only reason Fred Haas is getting one star is because i can't give them a negative 5!UPDATE 4/8/2014: i recieved a voice mail from the "customer relations" manager Donna Vau only for her to blame me and my husband. her reasoning behind us not being offered the tire coverage was because we financed the vehicle and the warranty is not something you can finance. WE DID NOT FINANCE THE VEHICLE BECAUSE WE HAD TO. WE FINANCED TO HELP OUR CREDIT SCORE. we could have paid cash for the entire thing. money was not an issue and we would have paid out of pocket for it. She also said that the tire was my fault and that they couldn't help me and then offered to sell me tire coverage. How would they know if it was OUR fault, if the service manager would not even come outside to look at it?! I have never experienced such incompetence in my life. If we are forced to contact Toyota directly, that's what we will have to do!

monkeybutt9192

Apr 7, 2014

I have taken my vehicles to this Dealership for several years and have been very please with my Service Tech. She makes sure everything about my services are done correctly and in a timely manner. I would recommend them to friends and family.

jayzay76

Mar 21, 2014

Well as a first time buyer not knowing what to do or what to even look at this dealership was so amazing they were so patience with me and very friendly

dvelez

Mar 21, 2014

Excellent service! I was running late to my service appointment and Daniel went ahead and helped me without a problem. I did not have to wait long and the waiting area is very comfortable.

prinsue1

Mar 19, 2014

A family member recommended that I speak with Donald when I expressed an interest in purchasing a new truck. I can honestly say I was not steered wrong. Donald is personable, knowledgeable and professional. I was very impressed and have already referred someone! The Tundra I purchased has all the bells and whistles I've always wanted. I'm truly happy with this vehicle and really appreciate the seamless process of acquiring it.

Dr. Edwin Davis

Mar 11, 2014

First let me say that I have been a customer of Fred Haas Toyota for approximately more than twenty years beginning when they were located up at 45 and Shepherd. We have purchased approximately 10 vehicles over the years and have been completely satisfied with the great salesman and the great service department. However, on this past Saturday my wife and I were very displeased with the Rental Car person named Janice. She was not customer service oriented and appeared to be very unconcerned. She asked for a second form of ID besides the Drivers License and Insurance and then made us wait while she called the Insurance Company to ask details about our policy. She then wanted to tack on an additional $150.00 on top of securing the cost of the rental. The overall experience was totally frustrating and we ended up canceling the transaction and going right down the street to Enterprise where we rented a vehicle in 10 minutes without all of the hassle. We know that they must verify information but this was the first time that we were treated like criminals and when we have a stellar reputation in the community.

Ptl008

Mar 5, 2014

I was very pleased with how my purchase was handled. Eric did a great job in helping me with all my questions regarding the 4Runner. We had corresponded by email prior to my visit to the dealership so by the time I got there, I was ready to buy. Eric was also very good in not trying to push other options that I was not interested in. I really appreciated that. I like that he knew what I wanted and focused just on that. Other dealers like to push unnecessary options to make more money, but not Fred Haas. I highly recommend buying your next car from them.

akinsquared

Mar 3, 2014

Great experience with dealership. Bought my two cars from here, and have enjoyed the customer focus. Dealt with Don and Octavio on my purchases. The service department have also been great.

rguerin2

Feb 28, 2014

Second purchase from Scott Lyche and Mike West...good job by them. Patty Cone was also very helpful by showing me that I could make a better deal on 2014 RAV4 instead of purchasing my lease return and who doesn't want a new car. No pressure. Nice experience once again. Nice to know that car dealers can act decently and still make sales. I would recommend you highly to anyone interested in a new vehicle.

SonicMan

Feb 21, 2014

Great customer service. I have 3 cars serviced here for over 8 years and have had nothing but great things to say about this dealership!! With over 463,000 miles on all three cars have never had a service breakdown. If you are looking for a wonderful dealership to buy and have your car services for the life of the car this is your place!!

Rogerswanda

Feb 18, 2014

I just drove in without an appointment and they took me right then. They handled my problem very timely. Thank you for being kind and courteous.

dlancello

Feb 17, 2014

Linda Harrell, worked with me via text messages, e-mails and cell phone conversations to locate and have delivered to the dealership the truck I wanted in 4 days from 2/11/2014 to 2/15/2014 Linda went the extra mile, (if you will) for complete customer satisfaction of the of Toyota's 4x4 Limited Crewcab Tundra 2014 truck that I purchased from Fred Haas Toyota Country in Tomball Tx. Just a note that I went to Gulf Coast Toyota and Ron Carter in Alvin to discuss a truck purchase and no one in sales approached me during the 30 minutes that I spent at each lot looking at the trucks that were available.With that being said, sales personnel must have been awful busy during that time frame. Mike West in finance, was a pleasure to work with, although I had a preapproved auto loan and 1.9% financing is very inviting to the Toyota Corporation!Linda Harrell and Keith Schneider, made arrangements for me to leave my personal vehicle at the dealership locked behind the gate, until I drove back Sunday to pick it up as Keith met there on his off day. Once again Linda was a real sweetheart on Valentines day to try to close the deal but the truck I pruchsed was delivered after closing that day at the dealership.I had a good time last Saturday purchasing a vehicle when normally some people have a very stressful times in doing so. I will recommend Fred Haas to anyone for complete customer satisfaction and I'm thinking about keeping in touch for future vehicle purchases.Best regards,Don Lancello

Semona96

Feb 17, 2014

I have been a loyal customer of Fred Haas Toyota Country since 2009 when I bought my first Toyota Camry and I will NEVER change from driving a Toyota much less changing dealerships. I have had two Toyota Camry's and now drive a Venza. In fact the Venza literally saved my life on how well it was constructed when I was hit by a man texting on his cell phone in 2011. God and Toyota were with me that day! The service center has not once ever disappointed me or made me feel that I was not important. On the contrary, when I bring my SUV in for routine maintenance I always deal with Mr. Michael Hodge. His professionalism, patience and courtesy is of the highest quality. I have personally watched him wait on several customers, get every detail correct and still managed to make them feel as they are the only customer at the dealership. This I can tell by the smiles on their faces. Overall I cannot praise Fred Haas Toyota Country enough and promise to ALWAYS be a loyal customer. (Brian Cook R.N.)

BaylorBear

Feb 17, 2014

I drive 35 miles across town - past at least 2 other Toyota dealerships to Fred Haas. I know them and trust them. I purchased my most recent vehicle from them and I get all 3 of my Toyotas serviced by them.

vinhbui

Feb 10, 2014

This dealership was one of the best one's that I have been to. I would recommend this dealership ship to my family and friends. Thank you for all the help yall have given me.

cbaileytx

Feb 10, 2014

Purchasing our 2014 Toyota Tundra from Fred Haas Toyota Country was an interesting event. Donald Skarzenski was our salesman. He was very professional and made sure we were happy in every way with our purchase. We had an unfortunate experience purchasing a previous vehicle and were not enthusiastic about buying another vehicle or repeating that experience. Mr. Skarzenski was very helpful in seeing that our experience with Fred Haas was exceptional - and it was. He listened to all our requests about what we wanted on our vehicle and fulfilled every one. He introduced us to the Service Mgr. Jan Martin so we would know who to see when we bring our Tundra in for maintenance. We were introduced to Farzan Naqvi in finance who helped us in choosing the best extended warranty for our vehicle. We were treated very well by a professional, friendly staff. We felt the price on our trade in was fair and we got a great price for a high quality vehicle. Our overall experience was far better than we expected making this an interesting as well as pleasing event. We would definitely recommend Mr. Skarzenski and Fred Haas dealership to family and friends.

JLaine

Feb 10, 2014

Great service, great quality and good pricing on vehicles. This is my second purchase from Fred Haas Toyota Country and I had never bought a car twice from the same dealer, that says a lot about Fred Haas.

amigotuna

Feb 7, 2014

It was great dealing with the sales Lady and the service manager. I likes the way they worked with me on pricing over all and was very nice to work with. I would buy another Toyota there next time. Also the financial advisor was great to work with also.

texas2888

Feb 6, 2014

Extremely disappointed. I requested a quote for a 2014 4Runner only because I had been contacted by another dealership willing to purchase my current 2011 4Runner. I received a quote via the Fred Haas website that I was happy with but purchasing the new vehicle would depend on getting a trade that would make the purchase sensible. I was contacted via telephone by Linda Harrell within an hour of submitting my online request. I advised her at that time that I didn't NEED a new vehicle but would be interested in knowing, again, what I could get for my mint condition, sub 20K mile 2011 4Runner. I also mentioned that I WOULD NOT be purchasing the vehicle today as I would need to discuss it with my wife. Upon arriving at the dealership, Linda took my car to get it evaluated. Even her comments were "Wow, why would you want to trade this vehicle in?", referring to it's perfect condition. We then began searching for the vehicle that I was interested in. After looking around the lot for no less than 15 minutes, we finally went back to where the vehicle was located; WITH ALL THE OTHER 4RUNNERS! The remote was not working so I tried unlocking the door with the key manually and found that the battery was dead. Even with all of that, I was still interested in the vehicle. But, that's were things started going down hill.We returned to the show room to see if the inspection of my vehicle was complete. The offer was at best OK, but it wasn't enough for me to jump into a new vehicle. I felt I could do better. That's when the typical dealership games began. Even though I INSISTED that I would like to shop my vehicle around to see if I could get a better price, it was obvious that they didn't want me to walk out of that dealership without purchasing a new vehicle REGARDLESS of the stipulations that I made clear prior to coming to the dealership. After approximately 4 trips back and forth to the sales managers office, I began to get frustrated. This included their price sheet having the price of the vehicle set at MSRP. I advised Linda that the price I was quoted was $2,900+ less than MSRP. She asked where I received that price and I had to explain to her that it came from their online quote form, which I had with me! Eventually, Mitch Saulsberry made it a point to come speak with me, as if that would change my mind. At this point, nothing they could have said would have made me purchase a vehicle because they had already lost my respect. I'm soon to be 50 years old and don't need someone at a car dealership to give me advise and counseling, and basically, talk down to me. I am well aware of the car buying process and generally know more about the products that salesmen are trying to sell than they do. I'm also married to an individual that has been in the car financing business for over 25 years and know several other people in the auto financing/dealership industry. BUT, I never walk into a dealership and drop the names of people that I know because I feel I should be treated fairly and respectfully regardless of who I know.Once I was allowed to leave the dealership with the understanding, FINALLY, that I would need to discuss the purchase with my wife, I went outside only to find that my vehicle was nowhere to be found. I had to search the lot and found that it had been taken to the back of the dealership and left with other trade in vehicles. The dealership didn't even have the decency to return my vehicle to the front where they had picked it up. I have purchased two vehicles from this dealership in recent years, but those will be the last. Up until yesterday, I had nothing but high regards for the service received from Fred Haas Toyota Country. I've spent a lot of money at this dealership, whether it be purchasing new cars or using their service department. Even with all of the issues I experienced on this day, I was still considering purchasing the new vehicle simply because I wanted it. But after thinking more about what took place, unfortunately, they have seen the last of my business.

Msdukeal

Feb 4, 2014

One phone call requesting service on a certain day and time and it was immediately confirmed. Arrived with car for service and was given a rental as they had three things to do to my car. Service completed correctly and in a timely manner. Car returned clean as a whistle and all things completed. I have purchased my last two cars here and would never consider another dealer.

lumjoe

Feb 4, 2014

When my 2013 Tundra was serviced (computer software update), I was given my key at completion. However, my truck was no where to been seen. I looked and looked and finally saw it in a back parking lot. It was parked behind a fence way in the back. Had it actually been serviced? I thought my truck would have been driven to the front. Am I expected to roam the dealership in search of my truck? I certainly hope not. My arthritic knees were aching once I finally located my truck. Hopefully, this will not happen again.

stephenbrunner

Jan 30, 2014

I have been a long time customer of Fred Haas Toyota Country. I have always had good luck getting my 2002 Camry serviced here. Even though my car is old they treat me with the utmost respect. I really like the fact that Matt came right out on a Monday morning when I know they were busy. There was no waiting around or having to go find a service advisor like I have seen at some of the other dealers. My car had a starter issue which they replaced at a reasonable price. I checked the price for buying the part and considered doing the work myself but their parts price was inline with the Parts house and not having the time nor the proper tools to do it myself it was an easy choice to have them do it. The work was completed on time and they even provided me with a ride back to my office while the work was done. Toyota Country gets a gold star in my book.

Hatfield2

Jan 29, 2014

I worked with Marjorie Mroz and Jack. Both are extremely professional and excellent sales associates. I first looked at the Highlander before attending the Auto show. After attending I decided I definitely wanted to purchase a Highlander. The entire buying experience was first class. The show room is very attractive and I felt no pressure in purchasing the Highlander. Both Marjorie and Jack were there for me as a consumer. Both buying and follow-up are first class. I love my my Highlander Limited! Such a great experience that my husband went back and purchased a new Avalon Limited 5 days later from Marjorie.

jkwest

Jan 29, 2014

When you go to buy a car (I bought a 2014 Tacoma Pre Runner) time is a very big thing. Next Price and customer service coming in at Fred Hass Toyota County you get all that and much more. This is my second toyota purchase great experience.

HollieG6

Jan 28, 2014

Jack Muha was very helpful and knowledgeable demonstrating all the features on the Highlander. He came across as straightforward and listened to what I was looking for in a vehicle in order to eliminate the huge selection that can become confusing. He did not pressure the purchase of any particular vehicle, but instead paid close attention to what features were of interest to me. Patty Cone was very straightforward and easy to negotiate a settlement value along with 0% financing. Both sales persons appeared to be concerned about helping me find the vehicle that most suited my life style and price range.

dpye4

Jan 23, 2014

Great facilities and happy that they are open on Saturdays. Everything went as discussed. The complimentary car wash is an added bonus. I will continue to have them service may vehicle.

peggywilk

Jan 23, 2014

My service person is always professional, friendly, and knowledgable. She made sure I received all discounts available. I was able to take the shuttle home and back to the dealer. The service is always excellent.

scsag27

Jan 22, 2014

All the team members at Fred Haas Toyota go above and beyond to provide me with a truly exceptional experience every time I visit. They work with me and my schedule on a superb level and ensure that all my needs are met directly. From vehicle purchase to service, I would not hesitate to recommend friends and family to either. -Shane Stuckey

terracon

Jan 22, 2014

Upon arriving at the service center I was greeted and asked what I was there for. My car was then taken away to the repair facility within 5 minutes of my arrival. I was there for just an recall item but they also noticed another problem and i was promtly informed of it and that it was covered under my warranty. The process took about the same time it would have at my usual mecahnic that I use for myother vehicle. Check out was fast and courtesy. On my first visit I was impressed with the service and this last visit would count as my fourth visit to this dealership and I can say that I am imprssed with their dedication to customer service.

HienPham

Jan 21, 2014

I purchased a 4 door 2014 Toyota Tacoma. The salesperson Ken, was very friendly and nice and I got a great deal. The financial person was also very nice and friendly.

Trlytxn

Jan 21, 2014

The service and quality of work I've received at Fred Haas Toyota Country has been terrific! I would certainly recommend them for both sales and service!

ores558

Jan 19, 2014

We found Farouk Sumani to be easy to work with. We feel he got us a good deal on our Toyota Sienna. We then worked with Frison (?) on closing the deal. He recommended Lo Jack which we added to our purchase. It was a good suggestion to protect our new vehicle and I would be contacted in two or three days to have it installed. However, it has been two weeks now and my inquiries as to why we haven't heard about the installation of LoJack on our vehicle have fallen on deaf ears. I'm told they will find out why and get back to me, but my phone hasn't rung yet. We have purchased three other Toyotas from Gullo Haas and Fred Haas dealerships, and this is the first time I've ever had a negative feeling about the way I've been handled.

JorgeAragonC

Jan 19, 2014

It was so easy to deal with Don. He made purchasing a car a simple. He does not like to oversell or under sell, he looks for a solution that fits you.

Robert MD

Jan 19, 2014

Mr. Skarzenski Was an excellent salesperson. He provided information in a timely basis in an easy to understand format. Frankly, younger car sales individuals might benefit with an internship wwith him. Frankly, Both my wife and I have never been put off more but many of the younger sales reps that play with their phones, do not know the inventory, do not return calls and seem like the customer is a bother.. We ended up buying a differerent car as my son wanted that model insted of a RAV.

coryelljody

Jan 16, 2014

This dealership is incredible. When I called to make an appointment to have my car fixed, I was assigned to Marlo Holloway, a Service Advisor. She was knowledgeable and efficient. I was given an estimate for the repairs and Marlo immediately assigned a date and time to bring my car in. Dropping my car off was quick and easy. Marlo kept me informed on the work progress so there was never a question in my mind about what was going on. They finished the work earlier than expected. When it came to picking up my car, there was no wait at the cashier. The car was waiting for me as soon as I finished paying. I will definitely use Fred Haas for all my auto needs. I've used a different dealership and it was a completely different experience... not quite as good.

plee54

Jan 12, 2014

The sales person was quick and efficient and worked with me on a price I could agree on. My experience was very satisfactory and I would work with Fred Haas Toyota country again.

AnnShopoff

Jan 10, 2014

The service advisor I spoke with (don't remember his name) worked with me to get me an appointment and kept at it until he found one that met my needs and my schedule. When I arrived for my appointment, I was attended to promptly. The servicing took about what they said it would. While waiting, the lounge areas were very comfortable, Internet was available, and there was complimentary coffee and soft drinks. All that helped time fly by. The cashier was friendly and efficient at getting me out of there, and my car was already pulled up once I paid. On top of the work being done correctly (one would expect that), my car had been run through the car wash and looked SO much better than when I brought it in.

HerSwaggerwagon

Jan 10, 2014

Have used Donald for all services on all my vehicles. Has always been fair and has helped me out with coupons I wasn't aware of in the past.

Larry1940

Jan 10, 2014

My wife and I have driven Lexus RX350's for our last 4 autos. The last 2 are the most uncomfortable vehicles I have ever owned. I wanted to try a Toyota Highlander. I met Jack Muha at Fred Haas and he answered every question I had without hesitation and was superbly knowledgeable about the car and its capabilities. After driving a Highlander SE twice on two separate occasions, we decided to buy. The negotiation process with the trade-in and final price were rapid, fair and honest. I was very impressed with the facility itself and how busy the service department was. Since buying the car, I have purchased accessories which were installed by your excellent make-ready department. I have only the one auto and Jose Cruz ferried me to my home and later picked me up after the installation was completed. Everyone I have met and dealt with at the dealership has been friendly and very happy to serve. We will definitely recommend this dealership to our friends and will be your customers forever.

BillRichardson69

Jan 2, 2014

Fred Haas Toyota Country is the nicest dealer I've ever worked with. People were really friendly and prompt with everything. Paul was great to work with. Finance department was great, quick, and very informative without being overly "pushy" of extras. Our family loves our new Sienna. I would highly recommend Fred Haas Toyota Country to anyone thinking about buying a new vehicle.

carolyn26

Dec 30, 2013

Buying a new vehicle can be a very stressful process and we have had bad experiences in the past. Patty & Tamara made our car buying experience a very pleasant and smooth process, without trying to pressure us into a purchase before we were ready. They both went above and beyond to make sure I found a Rav4 that had all of the features I wanted. Patty gave us a great price on the vehicle and Tamara did an awesome job of showing us the different features on the car and how to use them. Love my new Toyota Rav4!!

pollypig

Dec 28, 2013

The visit and purchase was great. Tim Garner was the best salesman. The had to order my vehicle and he kept me updated the whole time. This establishment was very customer service oriented. This is why I have given the great rating

adilfarooqi

Dec 28, 2013

I went to the dealership to buy a Toyota Tacoma pick up and had a good experience purchasing this vehicle. Victor was very helpful and worked with us through the entire process.

jenstoyota

Dec 24, 2013

I was very please with my experience. I am glad I ended up with Linda as my salesperson and Kennedy as my finance person. Very happy with my car and my overall experience with Fred Haas Toyota Country! Thanks.

moransa

Dec 24, 2013

I dropped off my truck for service, and was given a free rental. Another Toyota certified shop had trouble getting the alignment right, so I figured I'd take it to the REAL experts. The service was completed on time, and my alignment was perfect. I didn't even mention the previous issue, but the Fred Haas technician did it right the first time. I will definitely be returning.

judy b.

Dec 13, 2013

I started looking at the Toyota Camry at Sterling McCall Toyota. Within a few days, I contacted Fred Haas Toyota ("FHT") to compare the options. I spoke with Scott Lyche and was offered a much better price and service. I drove extra miles to deal with FHT and Scott and was not disappointed. I was treated with friendliness and professionalism by Scott and his associates that assisted me with the transaction. Everything that I was told on the telephone, was honored in person. I have already recommended the dealership and my sales team to my State Farm agent. Judy Bloss

cristallovelady

Dec 12, 2013

Awesome experience. Scott was very helpful and had a good understanding of the available options. The finance guy was also very very helpful and we were in and out the door in under 6 hours... which to me is good.

rschafer

Dec 11, 2013

As always a pleasant service experience. I was able to schedule service (a routine maintenance) the next day from my call, and everything went very smoothly, with friendly and helpful people. Highly recommended.

dforfe715

Dec 10, 2013

Our experience here has been totally satisfying. Our salesman made sure we understood the new features of the new car when we took delivery and has courteously followed up several times since. The service dept. rocks--nice waiting areas, updates on vehicle status--you're in the loop when your car is in the shop.

Nelson Romero-Gaddy

Dec 3, 2013

Thank you Dave for a professional service and advise during the purchase of a 2014 Camry for my wife. This is our second car purchase at this dealership and we feel that we have always received honest and fair treatment during our visits. It is recommended to go early on a Saturday to go calmly through all the steps.

marilynkent

Nov 26, 2013

I was very happy with my purchasing experience with Paul Kwan as my salesperson. He knew what he was talking about, and explained everything in detail. I've been very happy with my new Prius and with Fred Haas Toyota.

leizhao

Nov 18, 2013

Great experience with this dealer. Professional service and employees. The employees are very patient and knowledgeable and they make things to be simple and understandable.

Trevis32

Nov 16, 2013

The service was excellent. Scott was a great listener and strived to get me the type of offer I was looking for. He also did an excellent job explaining,Toyota Care, Introduced me to a Service Manager, Offered me a lease alternative and Connected my phone to the vehicle's Blue Tooth.

lysanderson

Nov 13, 2013

"I can say that I am totally satisfied with my purchase. I am glad that I could walk in and ask for what I'm looking for. My sales rep name is Octavio Rueda he did an awesome job helping us with our purchase, he offered us drinks, made us feel welcome, and gave a total breakdown of the car's features. I've been to other dealerships where I have been held hostage and would not let me go if i didn't leave a down but I'm glad that my experience with my purchase went smoothly and I love my car!!

Horsepower31

Nov 11, 2013

I really like the way they are dealing with their customer. Very professional and helpful. I'm very happy with them.i would suggest everybody to visit fred haas toyota country for their purchase!!!

Bobbye750

Nov 11, 2013

Because of very positive past experience with the service department, I chose Fred Haas Toyota Country to test drive the 2014 Sienna Limited. Dave greeted me, was knowledgeable and such a gentleman. Our visit ended with me driving home my FIFTH Sienna!

Sy

Nov 9, 2013

Fred Haas Toyota Country is hands down the best place to buy a car. The customer service is top notch. Fred Haas Toyota has the friendliest staff around and gave us the best overall car buy experience ever. They worked with us to get us the car we wanted with a great price that fit our budget. From sales to Finance, the quality and attention to detail is amazing. Our Salesman Kenneth Gunter was wonderful and made us feel like family. Kenneth is very knowledgeable and never pushy. I highly recommend Fred Haas Toyota Country to anyone. We will be buying all future vehicles from Fred Haas Toyota Country. Thanks again Kenneth for your help. We love our new Toyota!

justjan6

Nov 6, 2013

The search and purchase of a Rav4 from Fred Haas was the most efficient and stress free experience that I have had in the last 50 years of buying a car.Dave was thorough with details in showing and demonstrating the features of the vehicles. Mr Cardoza provided options that were available for purchase as well as leasing.

Dtosh

Nov 1, 2013

Vennessa was incredibly friendly and knowledgable. She followed up throughout the day to keep me informed of what was going on. She made a solution to my my problem as enjoyable as possible.

jamescarrico

Oct 31, 2013

My wife and I have been very pleased with the treatment we have received at Fred Haas Toyota. Everyone has been very helpful and courteous. Our salesman, Sang W. An-Sam, helped us thru the buying experience. He explained the features of the vehicle in detail, he was not pushy, he let us make up our own mind, he answered all questions we had, he was very pleasant and courteous. When we went to get our plates, Sam was right out there putting them on for us. The entire dealership makes us feel at home. We really enjoy our Toyota. Thank you, James Carrico

patjay

Oct 29, 2013

service was quick, called me when my car was ready for pickup...no waiting for the car to be serviced I would recommend Fred Haas to anyone!

josiesagun

Oct 28, 2013

They are very friendly and the quality of service for the customers are excellent. I have been a loyal customer since I bought my car back in 2004

monacrandell4

Oct 28, 2013

I took my car in for repairs and they were efficient and fast. I was treated very nicely and given a drink and told I could wait in a very comfortable room. People were very nice there. I gave the rating because I was very pleased.

zwtolson

Oct 28, 2013

I would use this dealership when making a future purchase due to the fact that Ken was very friendly. He provided me with undivided attention when helping me to find a vehivle that fit me. I appreciated the throughtness of the presention and the egerness Ken displayed while trying to sell me the perfect vehicle.For this reason I gave the above ratings of great.

7283

Oct 22, 2013

I was very impressed with the service I received at the Showroom. Vanessa was very helpful. Scheduling was easy and the amount of time I spent waiting was great.

AshleyMathew

Oct 21, 2013

We were buying our first car and we wanted to take a safe route. So we decided we'll go for something with a low mileage. We did extensive research for several months and interacted with various dealers. Many were outright rude to us and we instantly decided never to go back there. We stuck to our stand of finding a used car with low mileage at a low price. Well we knew that we would have eventually compromise on the price.My first interaction with Fred Haas was over the phone when I called them asking for the options available with them. I found them very friendly. After discussing a few options which were either outside my budget or outside my acceptable mileage range I told them to keep me informed if something shows up. In a few days time I received a mail from them regarding a car which they thought I might like.I checked the details provided in mail and immediately paid them a visit to have a look at the car. The car was perfect for us. It was a little over our budget still. However, we were willing shell out that little extra because it was still the best price we had received so far.Overall, I was happy that they treated us very well and at the same time understood what we were looking for. I would definitely recommend them to a friend.

Cwilson16

Oct 20, 2013

I was very pleased with the friendless and helpful nice I received . Matt the service man was very helpful and when he called to let me know what was going on with my car he describe and recommend what I should fix. He was very help I defiantly will return and ask for him at my next service. Very pleased with quality of work !!

ayaattar

Oct 12, 2013

It was a great experience purchasing a new car here. I was very impressed with the quality of the service, and Linda is so sweet. She is very thorough in explaining every step of the way (I found that especially helpful since I'm a first-time buyer). I was very pleased with the whole process and she walked me through all the details very carefully. I was able to get a really good interest rate on my purchase. I highly recommend this dealership.

jaynecockroft

Oct 10, 2013

The reason why I chose this dealership was because of their professionalism. Another reason why was the excellent customer service. Kevin Dennis a remarkable young salesman knew his product & walked me through the entire process on buying a new car. I will continue to do business with this company. Jayne

Jeffh

Oct 10, 2013

My first service experience for my new Highlander was the worst experience I have every had. Simple rotate tires. Dirty my car, left black marks and trash in my car. The next day I had to bring it back because air pressure light was on. Whole service departement acted like they could care less. I was told service would call instead got automated survey. I have service contract on new car but doubt seriously if I would use their department again.

emckee87

Oct 8, 2013

I always come here to do my regular maintenance on my 2010 Toyota Rav4. The location is easy to find, the dealership is very nice and clean. Everyone is very friendly and helpful. I love that they always do an inspection of my entire vehicle so I can know how everything is working, and what may require maintenance soon. I think the prices for service are very reasonable and I always make a service appointment so I am in and out in about an hour. I love having the option to make an appointment.

cocomere

Oct 3, 2013

I was considering purchasing a new car and put out an inquiry on Car Pro. Within minutes, Mr. Tim Garner had emailed me with some price quotes and my phone was ringing. Two weeks later, my son and I walked into Fred Haas Toyota Country and we were assisted thru just about the entire buyong process by Mr. Garner. I test drove two vehicles and I drove out in a brand-new 2014 Toyota Camry in just a few short hours. Great service and great facility! I will certainly be a repeat customer!

CarolGeorge

Oct 3, 2013

Fred Haas Toyota Country made purchasing a new Toyota Camry a wonderful experience. From the sales department to the finance department, I was treated with respect. I truly believe that because of their attentiveness, they really wanted me to be happy with the decisions I was making. I will definitely refer others looking for a Toyota to Fred Haas Country!

zucchinitx

Oct 3, 2013

I had researched the vehicle I was interested in. Dave Jachowicz listened to my needs and helped me with my final decision. There was no pressure. He was friendly, knowledgeable and enthused over the product. He seemed genuinely concerned about my personal situation. His help, as well as the quality of the vehicle I was interested in were key in my purchasing the Prius. The vehicle was delivered the next day, as I wanted a particular color. The service was excellent in signing paperwork and then the follow--up when picking up my new plates. I would recommend them to my friends. And I have already done so.

ljradisi

Oct 2, 2013

Donald Skarzenski was my sales rep. He's very knowledgeable, helpful, patient and if I didn't already buy a new car from him, I'd do it again!

DaniJr2000

Oct 1, 2013

It was a pleasure to meet and visit with Mr. Skarzenski. He was knowledgeable, friendly, helpful and patient. Buying a vehicle has always been stressful for me, but after this purchase, I would recommend this dealership and this salesman to all and will come to him for my future purchases as well.

Liz1819

Sep 23, 2013

The customer service was really good and I really had a lot of help finding the car that I really liked. It was a wonderful experience.

kevnatmum

Sep 19, 2013

First, let me say that over the past few years, I have purchased four new vehicles from Fred Haas Toyota World. I have always been very happy with the sales and service received there. In fact, I travelled past several other Toyota dealerships just to get to them. In July, I was looking for a used vehicle for my college-bound child. After much searching, we found an Acura at Fred Haas Toyota Country. The sale went very smooth but that's the only good thing that I can say about this whole experience. I had made it clear that we were sending this car off to another city in short order with our daughter. We paid with a check...in hindsight, should have just brought cash. They have a company policy to not process the car registration for at least 10 working days if you write a check. The check cleared our bank five calendar days after writing the check. Advised their clerk that it had cleared but they needed PROOF. Not sure why they couldn't confirm that the money was in their account, but OK. So I sent a copy of the cancelled check from my bank. Not good enough. I just gave up trying to expedite the registration process. Was told they would have the plates on the 12th working day (16th calendar day) after the purchase. In the meantime, we found out that the oil had been overfilled at FHTC. Took the car to an Acura dealership who had to do an oil change. We explained about just purchasing the car and they advised to check about a maintenance item that should have been taken care of 16 months prior to us buying the vehicle. When I returned to FHTC to pick up the plates, I asked to speak to the salesman. I waited and waited and waited. He never showed up so I left a message with the receptionist to have the salesman call me. He never did. I called again 6 days later, he answered but said he was with a customer and he would call back within two hours. Three days later, I sent him a text. He replied saying he was "overwhelmed" when I had called previously. He asked what my issue was. I requested his email so that I could have a trail of this craziness. He gave me a personal email....STRANGE! Anyway, I requested that he find out if this maintenance issue had been handled by the previous owner or FHTC. Prior to the purchase, he had glowingly reported that the car had had only one previous owner who had traded it in for a new Toyota van. So, he knows who the previous owner is, right? He replies to my email and tells me to check with John Eagle Acura. We did check with them and they could not tell us. The car had never been serviced by them. And why did he tell us to ask them? Anyway, I told him that they could not tell us. On Aug. 26, he replied in an email that he called the previous owner and left him a message and he would let me know. Well, I'm still waiting to hear back. I did hear from FHTC on Sept 3. It was a lady with the sales dept wanting to know if I was still considering buying a used car. I informed her I had bought one over a month ago. She asked which car I purchased since we were considering two vehicles in July. UNBELIEVABLE!! Over a month after the purchase and they don't even know that we bought a car. I relayed my frustration with the lack of communication with the salesman and the lack of communication within FHTC. She offered to relay my story to her manager. I did clarify that I NEVER asked for anything to be done...I just need to know if this critical maintenance issue has been taken care of. The only way to confirm, if not from the previous owner, is to pull the engine. It is a SAFETY issue and I have my daughter driving this car. I doubted that I would ever hear from anyone at FHTC and I was correct. A side note: KARMA does exist. On 31 AUG, my Toyota Highlander was totaled by a red light runner. Guess who won't be writing "FRED HAAS" on my check's "Pay to the order of" line?

SonjaPatterson

Sep 17, 2013

Patty was the first to respond to my internet inquiry on purchasing a Toyota. ( I was also looking at Honda's.) After meeting with Tamara, Patty's assistant, and doing a test drive, I continued to shop around to find the best deal. Patty guaranteed me she would beat any deal that I could find. She was true to her word, so after a few days of calling around, it was back to Fred Haas Toyota Country. Our purchasing experience was fairly quick and easy, even though on a Saturday. We love our new Corolla!!

stevega1939

Sep 13, 2013

Great staff and very friendly people. Had a very great time there, the experience that they gave and showed me was very pleasant and enthusiastic.

Mateo72

Sep 11, 2013

WOW! Very nice dealership. I was treated with respect and felt like my purchase was appreciated. Thank you Linda for your hard work and honesty throughout buying process. Fred Haas will always have first shot at satisfying my future vehicle needs.Matt Cazalas

acparham

Sep 10, 2013

Shawn was friendly and not pushy. We felt good with his salesmanship. As first time toyota customers we feel good about our purchase and hope to have many years of great service.

MyrnaGlock

Sep 10, 2013

My experience was great! I was there on a holiday weekend and expected to be there for a long time. I was given a good deal, financing personnel was very accommodating. I drove my new Toyota Highlander from the lot in less than 2 hours :-)

drimer

Sep 10, 2013

I had an appointment automatically set up when I bough the car. Staff was very friendly and helpful. I was able to leave in a timely manner with a washed vehicle. Good job Fred Haas.

jld0813

Sep 9, 2013

I was told I had a leaking oil pan gasket when I took my car to another place of business. I have always been treated more that fair at Baker, especially by Larry Patterson and James Powell over the years, so I brought my car to Baker to find out the true story. Sure enough, I was leaking from the oil pan gasket, and we agreed to the repair. When I spoke with James on the estimate we discussed the brakes needing some attention, which was also agreed to be taken care of. I noticed on the report that was sent to me that some filters showed up needing to be replaced. When I asked James about the true "necessity" of the replacement, he was honest and told me I could wait until my next oil change, which I will and THEN have them replaced. His integrity and honesty are traits that will keep me coming back....of course, he learned ALL of this from Larry. The consummate customer oriented service professional. Doing all he can to make sure I feel that I am treated properly, and keeping the interests of the dealership in mind as well.

ayidios

Sep 9, 2013

My experience at Fred Hass Toyota Country was very good because I was able to finish my lease of a Sienna,and find a good new deal for a new Highlander. The sales person showed us enough cars options for our budget and need.

wavehog05

Sep 9, 2013

buying this truck was the best buying experience i have ever had in buying a car this was due to pricing, honesty and the people you have working for you. Donald Skarzenski went well above and beyond expectations to help me find and buy the vehicle i wanted...this goes also for the inventory manager who tracked down the vehicle i wanted and got it to your dealership....and finally working with Kennedy was also a very good experience....you are lucky to have all these people working for you....john mcd

Susiq

Sep 6, 2013

If you need a new car/truck you need to check out Fred Haas Toyota Country! I just bought a new Venza and I love that car. Further I had a really great experience though I wasn't expecting it. All my past experiences with other dealers can only be described as grueling at best. Not so at Toyota Country -- I felt no pressure to buy. Our salesman, Octavio, joined us and only asked us if we needed help with anything. He was so friendly, helpful and knowledgeable that he was more like a friend than a salesperson. The deal went so much faster than Ive ever experienced before and the Finance paper work was finished before we knew it with only good knowledgeable presentation of the information and no pressure to buy more options than we wanted. We had a little time to explore the dealers building while the car was prepped for us. The building is so nice and very comfortable while we waited. Again Octavio brought us the car and went over it with me. He even paired my cell phone and I used it before I left the dealership!

DanielleBelue

Sep 5, 2013

The staff was very friendly and helpful. I felt as though a friend was helping me find the right car and deal for me. I highly recommend using Fred Haas Toyota Country to anyone looking for a new car. The warranty and ammenitites were far beyond what I was expecting. I had previously purchased a new car this year and I definitely prefer Fred Haas Toyota Country.

mckeemom28

Sep 1, 2013

Linda listened to what I wanted in a car and helped me find it. She is knowledgeable and informative. She helped me with have the easiest, quickest, and most pleasurable car buying experience I have ever had.I would defiantly go back and recommend her and Fred Haas Toyota Country to anyone!

cheiser

Aug 27, 2013

This is the second car that I have purchased from Don Skarzenski at Fred Haas Toyota Country - my experience both times was wonderful ... friendly and great customer service!

DarrellPitzer

Aug 24, 2013

I had an appointment automatically set up when I boug the car. But I needed to be out of town when the appointment was scheduled, so I called to change. I was able to get in the next day. I thought I'd have to drop off the car but they were able to get right on it and the work was done in a very short time.

plee54

Aug 22, 2013

I first made an appointment and arrived at the dealership on time. I met Jan and my vehicle was taken immediately in for service on my scheduled time. I was offered refreshments and a comfortable space to wait. In a very short time the vehicle was ready and I was on my way.

johnsukols

Aug 20, 2013

Upon arrival I was greeted by a member of the Service Department in a very professional and friendly manner. It only took a short time to explain the service I was seeking, hand over the keys and head to relax in the waiting area. The waiting area was supplied with various complimentary drinks. After reading the newspaper and watching tv for a short time my vehicle was ready. Check out was speedy and I was able to leave in a timely manner with a washed vehicle. Good job Fred Haas.

migutj

Aug 20, 2013

Scott and Eric did a fantastic job. I was looking for a reliable car to lease and was negotiating with a number of dealers. Fred Haas Toyota Country acted quickly and professionally. I'm very satisfied with the overall experience.

gjack3

Aug 20, 2013

The moment I walked in, Marjorie greeted me and she was super nice and helpful in helping me select and purchase my car, even though I was nervous when you are first driving a new car, she put me at ease, and helped me calm down, and showed me how my new car would work.It was a great experience

jeffs713

Aug 19, 2013

Linda is far and away the best new car salespeople my wife and I have had the pleasure of encountering. We purchased my wife a 2012 Camry last year from Linda, and while we did have to do a healthy amount of negotiating, it was obvious that once we settled on a deal, Linda was just as excited as we were. What we didn't expect was Linda to be waiting for us to drive off, smiling ear-to-ear, and waving us goodbye.When it came time for me to get a car, we went right back to Linda and Fred Haas Toyota - and we received the same level of service. We got a very similar deal on my Camry, and the same excellent service from Linda. She talked with us for a bit as we were waiting for financing, and also showed us (again) that she wasn't in the business just for money - she actually enjoys it. What blew me away this time was when we noticed some minor surface scratches on my new car, she immediately took it to the "make-ready" shop, got it all cleaned up and buffed out, and even took some fingerprints off the dash that we didn't comment about. I was suitably impressed. When it came time for us to drive off (right when the dealership closed), Linda was waiting for us, smiling again, just to wave us goodbye. If you need to buy a new Toyota, just give Linda a call - you won't be disappointed.

akinsquared

Aug 14, 2013

Was able to get the car I wanted with the required specs, at a reasonable price. The Sales men were courteous as I checked through the dealer's inventory in coming up with my final choice.

gbarbee356

Aug 13, 2013

Once again this dealership has exceeded expectations for me as a 4 time returning customer. Eric started the deal and Donald closed it up. They are a GREAT TEAM! Thank you Fred Haas Toyota Country and special thanks to Eric and Donald. All the Best!

roz1225

Aug 12, 2013

The best experience, I was originally a Honda Girl, I'm now a Toyota Girl. Fred Haas experience is the BEST, from Sales, Finance, Delivery even refreshments this establishment is A1, very, very professional not to mentioned the most beauitful vehicles.R.D. Williams

twellstwells

Aug 6, 2013

My husband and myself went to many different Toyota dealers including in Victoria and other places. Not one sales person would come out and even ask us if we needed any help even when they saw us and we walked right by them. (At some places the sales people were only talking to each other: not to any customers) When we stopped here Ken saw us and came up to us asking If he could help us. He took his time and didn't try to force us into anything just answered all our questions. We knew we wanted to buy, we just had to find the right sales person. Thanks Ken.

divegoddess

Aug 6, 2013

Second time around Patty has made us an offer we couldn't refuse! Went in twice in the past year just looking; bought twice from her! Couldn't be happier with our purchases. The facility is awesome & all of the employees went above & beyond for us. Won't buy a toyota anywhere else!

pgernon

Aug 5, 2013

Tamara and Patty made the new car buying experience painless. Both of them worked together and explained everything to me about the process. Tamara did a great job of showing me all the feature of my new Highlander and how everything worked. It was the best car buying experience I have ever had.

djeffh

Aug 5, 2013

Albert was an excellent advisor on buying my new Toyota Highlander. Albert was knowledgeable and honest. He discussed with me the value of buying new verses used. I negotiated the best possible deal for me.

vietvin

Aug 1, 2013

I worked with Tom Pham, Internet Sales, he worked with me via online and phone and got everything worked out before I came into the dealership to test drive the vehicle. He was upfront and very courteous, everything that we talked about at the time of contract was executed. The vehicle was great condition and I completed everything in a timely manner thanks to Tom's behind the scenes work before I came in. I work in Real Estate and have very little time off, so I really appreciate his and the staff's due diligence to get me in and out as quick as they did. Tom has high integrity and I have referred many people to him.

nav0lat0

Jul 25, 2013

I would definitely recommend this dealership to friends. We went in looking for a car for my daughter and were greeted by great and knowledgeable staff. We weren't pressured at all, which is what I like and we ended up with a great deal on a Corolla and my daughter is incredibly happy. Finance department was really great and went the extra mile to get the right deal for us.thanks,David

plmeadows

Jul 22, 2013

This is the second vehicle I have purchased from Fred Haas Toyota Country. I came back because my first purchase went so well. And the second was a great purchasing experience. I have used their service department for both vehicles and have always been treated well. On my last visit, I dropped in for a quick oil change and the technicians noticed the nail in my tire and repaired it. They saved me getting a flat on my vacation.

araduan

Jul 22, 2013

I had a great experience and wanted to thank Don and Tom for their help with all the process. First time I visit the dealership, if I had known I was going to have such a great experience, I would have bought my previous toyota from there.Alia Raduan

wschilleci

Jul 17, 2013

The Whole Experience Was Easy And Smooth. We Have Bought 3 Vehicles There. I Will Go Back And Tell All My Friends To Go There.

creggert

Jul 17, 2013

Wonderful, professional, prompt service. Thank you Walter! You went beyond what we expected and we really enjoyed getting to know you personally as well. You made service pleasant.

irritataed01

Jul 11, 2013

I went in for an oil change today and I was told it will take around 45 min. It was still not done after 1hr 45 mins, with not a single intimation on the delay. When I talked to the manager he did not seem to care. Do not remember his name fully since I was so mad at his indifference.They could have taken 4 hrs I just needed to know that upfront.Even though this dealership is just a mile away from where I live, I do not ever plan to go there. When the service is so bad, I do not plan to give my sale to them.

CarolynInnis

Jul 11, 2013

Females are often not treated well at dealerships, however, Haas Toyota will always get my business. I had a smooth experience...honest, professional and caring. Thamks again, guys,

sidharper

Jul 10, 2013

Great experience, in an out within 2 hours even with me having some pretty specific requirements. Sales, finance and make ready very efficient. I will be a repeat customer.

anusanaga

Jul 6, 2013

I am Pan, was fortunate to have talk to Sam An, car salesman at Fred Haas Toyota Country about the new 2013 Toyota Sienna Le model, which I have bought. I am very pleased with the van not just the updated version but the price I've got was excellent! TFC Financed me with excellent interest rate. I could not be more happier. Thanks to Sam with helpful experiences and patience. And the final deal was great with Mike West, exclusively going through paper works. He explained everything from Toyota Care to Toyota Complimentary Maintenance. It was an awesome experience... Thank You! Fred Haas Toyota Country!

laurahale2

Jul 2, 2013

Farouk was very patience, and helpful when helping me find my car. He went above and beyond in order to help me find my most perfect car. I love my Toyota corolla.

billfranklin34

Jul 1, 2013

I have been using Fred Haas for ten plus years and have been completely satisfied with car sales and service. Currently I would not even consider using another dealership.

twinkin

Jun 24, 2013

Went in for recall item and repair on Toyota Tundra recently purchased from an individual. Mrs. Limon was extremely nice and informative. Work was done on time and price for repair was fair. I will use them again.

abuckwalter

Jun 20, 2013

My husband and I went looking for a good deal on a vehicle for myself that was in good condition and low mileage. Nathan was our salesman and he was new but answered all of our questions and helped find us the perfect car. Everything went smooth and fast once we did select a car. My only complaint is that I did not like how the seats had a couple of stains on them. I was told that when they cleaned the car up they could shampoo the seats. But they did not shampoo the seats. I feel like they should have done this. There were noticable stains on front and back seats. I should have complained and pushed a little harder for a quik shampoo but it was already late by this time and we did have our 3 year old with us. We did attend the New/Used Car Owner Meeting which was wonderful. All the employees were very friendly and imformative. I do recommend Fred Haas Toyota Country to anyone looking for a vehicle. Thank you Fred Haas.

tyzezula

Jun 18, 2013

Our experience with Fred Haas Toyota was very good. We were given the opportunity to look around without being 'harassed'. Jack introduced himself showed us around and let us look and discuss on our own which is what we like. When we were ready, we approached Jack and we worked out a deal. Our past experiences with purchasing a new vehicle at other dealerships always seemed like an entire day ordeal, but since we really knew what we wanted, we were in and out within a few hours. I would recommend Fred Haas Toyota and I would certainly give Jack's name to others.

dxjohnb

Jun 17, 2013

Fred Haas has been the best dealership i have taken my vehicle to for servicing. Vanessa was able to show me my vehicle's full service history (due to keeping it serviced at what local dealership I've been near) and explained to me some benefits to getting my vehicle serviced at Toyota dealerships. I was in and out in no time and the time spent in the waiting was comfortable. They had a full fountain drink machine and plenty of quality reading material.

EileenEdwards

Jun 13, 2013

We dealt with Tamara Tuckwood and she was so informed and caring about our desire and needs in a new car. She took us for a test drive and that sold us! The rest is history!!!!

lindagrubbs

Jun 11, 2013

I can't express enough gratitude to Mr. Barry Whitlock and Steven Davis. In a very stressful situation like having your car completely out of commission and feeling like the walls were closing in. Both Mr. Whitlock and Mr. Davis went over and beyond in helping me out. Both gentlemen truly represented customer service beyond the normal means. I felt was in good hands and that I was apart of the Toyota family. I recently purchased my Sequoia at Fred Haas Country and have had my daughter's Matrix always serviced there too. I will always continue to come back for all my car needs. I'm more than happy to spread the word about the wonderful service and quality care you get at Fred Haas Toyota Country.

Rbert

Jun 10, 2013

I leased a vehicle from Fred Haas and then purchased the leased vehicle at the end of the lease terms. Sales department is fair - nothing spectacular. Service is another issue. I've taken all three of my Toyotas to their service department. I've never received above average service. Recently I've found taking my large SUV in for a tire rotation & oil change was the worst experience and may prevent me from ever stepping foot in there again. I made an appointment for 9 am on a Monday morning. I figured I would have to wait for about 45-1hr for the oil change & tire rotation. I was wrong I was told an hour an a half minimum. When I questioned it I was informed by the service rep that if I didn't have an appointment it would be at least 2+ hour wait. This is ridiculous. My time is just as important as theirs and why can't they manage their appointments a little more efficiently? I will never return here again.

Traceyspellhoward

Jun 8, 2013

Vanessa was wonderful. She kept me informed of all that was going on with my Camry and Tundra. I will buy my next Toyota from this dealership.

JerryMachac

Jun 8, 2013

The service at Fred Haas Toyota Country is always a great experience. Donald Hutchins which has been my Service Advisor the last few years does an exceptional job going out of his way to make sure I am satisfied. The prices is reasonable too. Everyone there is very friendly. I have never had to go back for the service they performed. They get it right the first time. Customer service always follows up with a call to make sure I am satisfied.

soccerloni8

Jun 7, 2013

From the moment i stepped out of my car, i was greeted by Octavio and taken to the car I was interested in purchasing. He was very knowledgeable about the car and answered my questions very honestly. I took the car on a test drive and he wasn't pushy about me trying to get the car that same day unlike other dealerships I had visited. I really enjoyed that he was bilingual and was able to make my parents feel comfortable and spoke Spanish and explained everything to them and he noticed I was more comfortable with English and that is what he spoke to me. I highly recommend this dealership and my dad is considering a Toyota truck now because of this possible experience and the prices we saw.

rschafer

Jun 3, 2013

Probably the best sales experience I've ever had. Linda was knowledgeable, helpful, and willing to work with me on the deal. Since then I've taken the car back for routine maintenance, and the service department has been friendly and efficient. I've already recommended Fred Haas and Linda to one of my coworkers, who bought a car through her, with the same positive experience. Highly recommended.

FredHaasSucks

Jun 1, 2013

Dave is the guy to avoid. I did call him Toyota Dave because I thought he was the bomb. Now I call him AvoidFredHaas Dave. He is a straight up liar. Do not waste your time at this dealership because they are all the same. He quoted $21888 for a Tundra numerous time after working with him for almost 3 weeks. I drove 75 miles thinking this was the best deal that I could get. He had another guy do his dirty work and I never spoke with him in person for more that 2 minutes the entire 4 hours that I was there. At the very end, he looked me straight in the eye and said he never told me $21888. Everyone knows $21888 is what was advertised on the radio. I sincerely think he gets trained from the owner Fred Haas himself. They advertise for $21888 but will never sell you one for that price. Mark my words! Do not believe a price quoted over the phone even if it is discussed multiple times. Make sure it is in writing or in an e-mail with the exact stock number. Then double check with the highest manager that you can possibly get in contact with. This is a regrettable experience. I will make sure all of my contacts know including the conservative talk radio host Michael Berry on KTRH 740 in Houston.

nzppss01

May 28, 2013

This purchasing experience with Donald Skarzenski was fantastic. He was friendly, professional and proficient. I haven't purchased a lot of "new" automobiles in my life, but this experience was the best I've been through.

Txmuzicn

May 27, 2013

I have been twice to the service department this year and have been very satisfied both times. I would highly recommend Fred Haas to anyone who wants a reliable and pleasant experience.

kelvin

May 27, 2013

A great experience! We (my wife and I) just purchased a new 2013 Tundra from Fred Haas Toyota Country. Our sales associate was Lance Thomas. He was extremely helpful and we did not at any time during our discussion feel pressured. Though we primarily interacted with Lance, it became increasingly clear to us as we interacted with the other folks (e.g., Keith Schneider), that this is the general approach and atmosphere of this dealership. We unreservedly recommend Fred Haas Toyota Country.

gisellefuller

May 24, 2013

I called 15 mins before they were closing after having a frustrating experience with Joe Myers and Sam stayed late and made the buying process a breeze.

DeweyM

May 20, 2013

Paul Kwan was professional and most helpful. While my 2013 Avalon Limited was on order, Paul arranged to get me into a rental car for the two month wait. Paul kept me informed and updated on delivery status. Upon arrival, Paul walked me thruthe painless closing procedure. Paul spent fully an hour explaining the features of my new Avalon.

sstebbins

May 16, 2013

I had a great overall experience purchasing a new Toyota Tundra. Everyone I met on site was very courteous and helpful. The quality of work was outstanding in every way. All employees that I observed were knowledgeable in their positions which made the buying experience streamlined and easy to understand. I thought the price to be very reasonable for the high quality vehicle purchased. Linda Harrell did an outstanding job in every way helping me to purchase my new Tundra. Linda explained all the paperwork and showed me all the features of my Tundra truck. Great job and keep up the good work!

stacyduken

May 15, 2013

Wonderful service!!! They were very much hands on. I feel very comfortable with this dealership doing my maintenance. My service rep made sure to keep communication up with me.

mfar

May 13, 2013

Scott Lyche is absolutely wonderful. A great experience for the whole family. Very knowledgeable, professional, and patient. Honestly, the best purchase experience we have ever had. Highly recommended.

tylerirwin

May 10, 2013

If you are planning on purchasing a vehicle from Fred Haas Toyota, prepare to get SCREWED. They are the most rude and immoral bunch of people I have EVER dealt with in my life and I would not recommend them to anyone. The vehicle I purchased was misprepresented to me, then I was wronged time and time again by this dealership. If you would like to know details on my bad experience with them, contact me at tirwinatbechtel.com and I will gladly give you the full story.

joyl301

May 10, 2013

It was a pleasure to work with Eric Coleman at Fred Haas Toyota Country. Eric was friendly, professional and very knowledgeable. He responded quickly to my internet request and was never 'pushy'. I thought that my purchase of a vehicle from Eric would be more complicated than usual because I live out-of-state and needed the car registered in my home state. Eric arranged for delivery of the car and arranged all of the paperwork. My new Sequoia was delivered by a very courteous gentleman who stayed with me through the whole process of registering the car here in my state. I could not have asked for a more helpful, professional experience. In my opinion, Fred Haas Toyota Country is a 'class-A' dealership.

joy3

May 10, 2013

It was a pleasure to work with Eric Coleman at Fred Haas Toyota Country. Eric was friendly, professional and very knowledgeable. He responded quickly to my internet request and was never 'pushy'. I thought that my purchase of a vehicle from Eric would be more complicated than usual because I live out-of-state and needed the car registered in my home state. Eric arranged for delivery of the car and arranged all of the paperwork. My new Sequoia was delivered by a very courteous gentleman who stayed with me through the whole process of registering the car here in my state. I could not have asked for a more helpful, professional experience. In my opinion, Fred Haas Toyota Country is a 'class-A' dealership.

EvelynJones

May 3, 2013

I recently had my 2008 Camry in for service and was very pleased with their diagnosis and repair turnaround and quality. I would recommend this dealership.

sroberts04

May 3, 2013

great place to buy a new toyota. We have now bought two from them and both purchases have been easy. The service there is great too. I just had my tacoma's 5K miles check up and toyota total-care is great!

BigFox

May 3, 2013

I have been using Fred Haas Toyota Country since I bought my car new there in 2004.They have taken very good care of my car and the people are great.Jose Cruz the shuttle driver is a big plus, makes it very easy to drop off and pick up.

GilbertGonzales

May 3, 2013

I had an appointment with 3 dealerships to buy a new car. Well I only made the 1. Fred Haas Toyota Dealership is the Best!! I did'nt need to visit the other dealerships. If your looking for the best bang for your buck and above all quaility service then "Fred Haas Toyota Dealership is for you. You won't be disappointed. Friendly service with no pressure to buy. I felt as if I was at home. You'll recommend them , just as I did. Number 1 in my book. I'll bet ......Fred Haas Toyota will be Number 1 in your book too. Stop by...for a visit. I truely can't say enought nice things about the staff. But the one word that stands out is .......AWESOME!!! Sincerely,Gilbert R. Gonzales

Stella

Apr 30, 2013

I was impressed by the quick response to my internet inquiry regarding availability and pricing, as well as with a follow up phone call. Me and my son were enthusiastically greeted by Robert Plaza before we even entered the show room. After reasonable negotiations Robert and his manager were able to accommodate us.This is our third purchase from Fred Haas Toyota Country. We consider Fred Haas Toyota Country a great place to buy a car or service it. Thanks, Stella

chanteh

Apr 26, 2013

Toyota team at Fred Haas Toyota Country are a knowledgeable and friendly team. The service for my Toyota Tundra was completed before time expected. I would definitely recommend them.

inish_mama

Apr 22, 2013

Best purchasing experience - EVER!!! Don does an excellent job of making sure that what the customer wants is what the customer receives. I ended up doing a special order and he kept me informed all the way on what was happening and what stage my order was in throughout the waiting process, and the wait was well worth it! I could not be happier with my new Rav4 and the service that Don provided me. A tip of the hat to Keith and Eric also for helping me sync my phone and explaining the on-board systems. These folks went out the way to make sure I was comfortable with my purchase and satisfied with the service provided. Thanks guys.

malousom

Apr 20, 2013

Linda Harrell is great. She stayed with us with this whole experience of buying a car for our son. I am planning to get a car for myself and I am sure I will come back to see Linda. Excellent customer service, Linda!!!!!

George T

Apr 20, 2013

I worked with Tim Garner, an internet sales person. Through a number of emails and telephone calls, I knew that Tim was forthright and presented an honest representation of himself. There was no sense of pressure in any of our "conversations" on-line or telephone. In making my visit to Fred Haas Toyota Country to complete the purchase, even though I only spoke to 2 people, I had the sense that the facility is well run, and the employees are helpful and very knowledgeable. Thanks again for your help Tim.

Cindy M

Apr 20, 2013

Just bought our third vehicle from Scott at Fred Haas Toyota Country. Once again Scott did a great job helping us with the purchase of our new Toyota Camry. Thanks again..... Cindy M.

Raymondle

Apr 15, 2013

Very friendly service and fast. All employees was very courteous. Waiting room with was very nice and clean with coffee and soda and fruits served.

sangtran

Apr 15, 2013

I have been coming this Dealer for many times. And everytime I was very happy and satisfied with my desires:- Buying the new cars (Camry 2013, Corolla 2010, FJ Cruiser 2007); and the used car (Corolla 2010): I think the reasons for me to keep coming back because I had a good honestty, friendly and openedly Sales Person; Mr. Kien Truong. He gave me a confidence that the cars I bought have a good reasonable price and a very good car. A matter of fact, all cars I bought from him and his dealer have never had any problems today. The second reason was that I had a good Finance Team under the leadership of Nick Rogers. They gave me a helpful and professional work which I believed that all information provided by them were true, understaing and clear.- Service: I have all the time had the servive for my cars from this dealer because they provided me with the best service I could trust. So far, I have never had any problem with this Service Department.I strongly recomeend all people I know to go to this Fred Haas Toyota Country Dealership tp buy or having car service. Always!!!

rstumph

Apr 15, 2013

I have been using Fred Haas Country for years to service all the Toyota's my family drives. Jan has always been responsive, eager and pleasing to work with. I completely trust the people at Fred Haas Country. I highly recommend FHC for all your service as well as new car needs.

chiefs32

Apr 8, 2013

We have been very satisfied with the service we have received at Fred Haas. Ours cars problems have been addressed and taken care of. I highly recommend my friends choosing Fred Haas in the future.

pr0account2

Apr 7, 2013

My reason for giving Fred Haas Toyota Country was due to the great work, friendliness, and quickness of the employees at the dealership and because they made the process so simple and easy that almost anyone could handle it, especially Lydia Farias. She did what she could and did everything possible to assure the satisfaction of her customers. This is why I highly recommend asking for Lydia Farias and also the reason why I recommend anyone who seeks to purchase a new car or anyone who has questions about cars to go to Fred Haas Toyota Country.

Charlesshelvin

Apr 3, 2013

From Tim to finance everyone great job would recommend Fred Hass Country to family and friends that in need of new car. Tim the man

DeniseKaltenbach

Apr 1, 2013

We have used the service department at Fred Haas Toyota Country for over 6 years. When you take your vehicle to Donald Hutchins you know it will be repaired correctly and you won't be charged for things that don't need to be fixed.

Nathan_F

Apr 1, 2013

I have been going to this dealer from the first day I bought my car with them. Now, I'm on my second car and still loving the service and seeing the dealership grow every time I go back. The waiting areas just keep getting better, and if you like coffee while you wait for your car to be serviced, then this is the place to go. But seriously though, great service, good price, and all backed by the comfort of having a Toyota dealer work on my Toyota.

Heyfay

Mar 30, 2013

Impeccable service from the second you pull up to being escorted to pick up your car. Women's Wednesday is even more special for us girls. Prepare to see customer service like you have not seen in a long time or anywhere else.

thompsjr

Mar 16, 2013

I went in for a regular oil change, alignment (recommended on my last visit), and to fix a tire leak. They checked the vehicle, found some other issues (weak battery, dirty brake fluid, and dirty cabin air filter), Jan went over these with me, and everything was done quickly, correctly, and for a reasonable price.

mrhsina

Mar 15, 2013

Went for their advertised 2012 Toyota Camry they said the price was after the rebate and their manager said it was for a used one

candacelwilliams

Mar 8, 2013

My experience is actually with sales and service. They have been excellent with all of it. From the moment we walked in, to the paperwork process of purchasing, and through routine service- they have been accommodating, conscious and considerate of my time and friendly. I would recommend them to everyone.

auntdebb

Mar 4, 2013

Nearly every time I've come to Fred Haas Toyota Country for service on my 2002 Highlander, I've been blessed to be advised by Donald Hutchins. He readily answers any questions I have and helps me clearly recognize what truly needs to be addressed right away and what can wait until a later visit when I'm not pressed for time. He also clarifies how urgent a service need is so that I am sure to schedule the maintenance appropriately to keep my car running safely, avoiding damage to the car and running up the repair cost by waiting too long.Every visit has been effective and efficient and when, with my most recent visit, the work was going to take longer to complete, they gave me a shuttle ride to the house so i could use those hours more productively. Other visits, I've enjoyed catching up with some work on my laptop in one of the customer carrels. The clean and thoughtfully appointed customer care areas reflect the Fred Haas focus on quality customer service as effectively as the pristine service bays.

rguerin2

Feb 28, 2013

I leased a 2010 RAV4 from Scott Lyche in 2010. My lease was coming up and recently I stopped in to explore possibilities moving forward. After our discuss I have decided to wait until the 2013 RAV4 Limited are in stock and will be selecting one to lease for another three years. This dealership is very professional and low-key. They give you the information you need so you can make a reasonable decision based upon your personal needs and wants.

johnnyho77433

Feb 28, 2013

The overall service is good. The rest area is nice. Service manager will not over sell you items that are not necessary. Overall very satisfied.

hphilip409

Feb 28, 2013

I have always been please with the efficient and friendly manner in which my service has been handled and so far it has always be complete and thorough whether it was maintenance or repair.

2Prius2

Feb 26, 2013

Excellant Customer Service.Recommend this outstanding dealership for both new car purchaseand recommended service visits.Very responsive to questions in a respectable manner.Waiting areas are comfortable with refreshments provided.Most appreciated is the wireless internet availablibity.Very personable and friendly staff.Customer for the past nine years and many more years to come.

cindysledge

Feb 26, 2013

Everytime we have dealt with Fred Haas Toyota, from the initial sale to any service work, we have always been pleasantly surprised at how easy everything is. We are handled with respect and treated with kindness. We will constantly use this dealership for all of our future concerns and needs.

Dharm57

Feb 26, 2013

I go to Fred Haas Toyota Country every three months for oil changes, tire rotation and any other maintinance that is needed. Have always gotten the very best service from all service employees and cashiers. I have already sent both my daughter and granddaughter for service and purchases. Will continue to use Fred Haas Toyota.

mattjab

Feb 26, 2013

Overall, I was very pleased with our experience at Fred Haas Toyota Country. The new car buying experience is always a bit trying, and this one was no different. I walked in with an offer from another dealership in hand, trade offer, and drive out pricing, as well as the equipment on the truck I wanted. I was very straight forward with the sales person, and said, if you can beat this, then lets make a deal...if you can't, no worries, I will buy the truck from the other dealer. After waiting over 45 minutes (with a toddler, mind you), the salesman came back with an offer that was about $6,500 higher. I was angry and told them that they weren't listening. Long story short, I finally got the deal that I wanted, and am VERY happy with my truck. The finance manager was a huge help, and got us an incredible financing deal. All of my experiences with the service department have been top notch. They are always thorough, and always wash my truck (the only other dealership that I have been to that does this without charge was BMW). So, aside from the rough beginning, the relationship with Fred Haas Toyota Country has been great.

Cmuchenje

Feb 25, 2013

The service department is AWESOME. I always get an acurate wait time and they really take car of my car! Everyone is so nice and helpful and they just dont look at the one thing I came for they check everything and I am thankful for that!

cathyc1229

Feb 25, 2013

I have been a customer of Fred Haas Toyota for over 10 years. I have had nothing but excellent service, whether it was buying a new vehicle or having my vehicle serviced.

tealover9

Feb 24, 2013

I had questions about purchasing a new Corolla, and Patty really listened to my needs and wants. My trade in was taken care of, all the financial information was explained by Mr. Cardoza, which I even understood. I felt like I was the most important customer where my needs were put before just "closing the sale". I went from a spur of the moment looker to a new 2013 Corolla owner. Thanks to everyone at Fred Haas Toyota Country!

camry100

Feb 23, 2013

We always bring in our Camry for service. The guys do a very good job. Everyone is polite and helpful. There's a very nice showroom, complete with a tv and refreshments. There's also a shuttle that will take you home while your car is being serviced.

LuisMelgar

Feb 23, 2013

I had my transmission service here , they did a very good job , friendly service, and love the complementary beverages A+.i do recommend this dealership.

basprayberry

Feb 22, 2013

They have a quick turn around for oil changes/tire rotations. Sometimes you have to wait a short time for someone to come out to see what service you need.

WLMou812

Feb 21, 2013

Last Monday, I delivered the car to service at 8:30AM and released it to them by 9:15AM; which after I completed getting a loaner vehicle I left. The repair should have taken 3-4 hours so I should have been able to get my car back by 1:00PM, maybe... Well to my dismay the service department did call me at 4:30PM to pick up my vehicle. Now I know how important the service departments time is doing soo much work, but I think that scheduling my vehicle and taking my time is more important since I am or did pay for this service. Without people like us customers Fred Haas Toyota can close the "new STATE_OF_ART" service center, there will be no business for them. I have explained this to Jackie and others at the dealership but with people getting little pay to perform at high expectations.. this could take a long time for them to make happen. (02-21-13 WLM)This morning I received a response from Jackie regarding my review of the Fred Haas service. My response to her is to have the proper answer to a customers need and expectation. I am still awaiting the response from Donna Vau. (02-12-13 WLM)As of this morning, I submitted my request for answers and a resolution to what seems to be the service departments never ending issue of "NOT" meeting scheduled times. I will see what Donna Vau is going to say about me having a 10:00AM appointment for service and being told that they cannot see my vehicle for 3 hours, what is the appointment for? On 02/02/13 I purchase a certified used vehicle and just found out that the SRS computer board was supposed to be replaced, but it was not, it is on back order and they ordered the part 4 days ofter I accepted the vehicle. Also, I found out that the service department will take 3 hours to replace a tire that is under warranty; why does it take discount tire 1 hour to replace all four? On another note, I had a flat tire being replaced and my tire indicator light was still on. I checked the other 3 tires and found a nail in one of the front tires, had it repaired at Wal-Mart, why did the three techs working on my tire not check the other 3 tires??When I receive my response from Donna Vau, I will re initiate this review. They are on the fence with me at this time!

TB Searcher

Feb 21, 2013

Ive been trying for two days to get in contact with someone on the internet team about a car i was interested in on the pre owned lot, nothing yet! I even drove all the way down there and walked around the lot IN THE RAIN and no one came out to help. Anyways the car wasnt on the lot and its still on CARS.com. Never going back again!

chartexas

Feb 12, 2013

Linda Herrell was great!!! She found the car I wanted and she had it waiting for me when I arrived at dealership. The overall experience was excellent. I would highly recommend Fred Hass Toyota Country.

katiedell

Jan 2, 2013

Linda was very helpful in the buying process. After communicating with her over several emails she new what we were looking for and showed us a great deal. Linda was very personable and nice. Everything to the test drive to the paperwork was easy and comfortable. She always had a huge smile on her face and you can tell she really loves her job and her customers. Definitely recommend Fred Haas Toyota Country and Linda as your sales person. Thanks again ...Katie

wspi

Dec 29, 2012

Good day. The main reason for choosing to purchase our vehicle within a few hours of our first visit was Donald. He took the time to explain everything to us, compared vehicle options and helped make our decision easy.Donald cared more about our needs/wants versus making a sale. He was very personable and ensured we were comfortable. Once we made our decision, Donald was also open to negotiating a very fair price. Thank you Donald...

mjs

Dec 29, 2012

We started our car shopping on cars.com and sent in a quote request to Fred Haas Toyota Country for a pre-owned Tundra. Within 15 minutes we received a call from Pat Clarson with the drive out price that we requested. Later that day we meet with Pat for a test drive and loved the Tundra. About 30 minutes later we were driving off in our new Tundra. Thanks again Pat for a great experience.

john.tortorici

Dec 10, 2012

Linda was great. Issues were in the delivery of the vehicle.1> Service report said new rear brakes were installed. After a couple of days, car was jerking violently to the right during braking at slow speeds. Brakes were not properly bled after installation of rear pads.2> Tires looked low. Had them checked and all four tires were at 15 lbs pressure.3> Service report said tires were all balanced. Rear tire had balance weights stacked on the inside of the rim. After a couple of miles this came loose an was hitting the rear caliper. Sound was incredibly scary. Found out from NTB that wheel weights should NEVER be stacked.Sales: GoodService: No WAY!

snl8727

Dec 3, 2012

I came to Fred Haas Toyota Country looking for a new truck and got exactly what I was looking for. I saw the good reviews for Donald here on this website so I requested that he help me. He was very friendly and was able to find the Tundra truck that met all my specifications in a very timely maner. Service was great...thanks Don!-Shannon Bawa

Msdukeal

Nov 30, 2012

This is the second new car buying experience with Donald and I can only give him glowing reviews. A very cordial atmosphere? He fully explained all accessories even to the point of highlighting the books and tabbing them for us to review. We ordered a special car that should have arrived in January but Donald went online and found it, received it and had it for us the next day. Fantastic salesman and overall dealer from service department to sales.

lynnmarieharper

Nov 9, 2012

Scott is a delight to work with and made buying my new Toyota Corolla so fun and easy.He represents a professional in the auto sales business and made me and my husband feel at ease in the steps to getting the car we wanted. Fred Haas is blessed tp have Eric and Scott as a part of their organization. This makes our second Corolla from this dealer. We look forward to having service and future auto purchases!

Fred Haas Buyer

Nov 8, 2012

I purchased a car online sight unseen and had it shipped based on the salesman description and emailed pics. I did save $2000 over a local sale, but I have probably $1000 in reconditioning I will have to have done or do my self. Carfax showed a low mileage well kept vehicle, so I feel that my car is mechanically sound, but cosmetically...hmmm. Excessive paint touch ups done by a VERY inexperienced person (over 30 sloppy fixes on the car and another chips 5 not fixed and showing bare paint) and I was never told about two large problem touch up spots that were quite obvious to anyone doing a walk around (one spot has 15 touch ups over a 12" span like repeated door dings). Interior was not detailed very well. Appears dash and doors just had a quick wipe down. Coffee or cola lines running down console tell me not much time spent "detailing". Large dark stain on carpet mat doesn't appear to be even attempted to be lightened. No rear mats or second key included (and wasn't told until it arrived by shipper). Tires all match but appear to be original and needing replacement in less than a year. Overall I think it is a mechanically sound car, just not reconditioned to a level I would expect. Especially the paint issues. I did buy this car sight unseen and on the surface I did save money over a local sale, I would just tell the next person to have expectations of undisclosed cosmetic flaws. Mine said "Cream Puff" and wasn't close cosmetically, but probably is mechanically. Overall, I would still recommend Fred Haas, but if you are on online shopper like me, make sure the price is adjusted accordingly to the expectation of needing $500-$1,000 worth of reconditioning. I still feel I saved $1000 (tires not included) even after the obvious flaws and didn't have to haggle one bit.

carolopez

Nov 2, 2012

Just to start with, I do not recommend this dealer but by putting "yes" it was the only way to get my review posted. Only person I would recommend is the sales gentlemen. This individual called "manager" is very very unrespectful and will easily tell you to go someplace else to buy a car if you don't like his terms; and easily compare a TOYOTA DEALER with WALMART'S customer service, with that said I can tell you that WALMART offers way way better customer service than what this individual has given us.So the web page states "The biggest difference you will discover at Fred Haas Toyota Country is a friendly staff of dedicated, well-trained, and experienced employees who understand and deliver the Fred Haas commitment to customers." NOT TRUE! Also states "Whether youre buying a new vehicle or you are servicing or repairing an existing one, you will discover why the Fred Haas reputation for integrity, honesty, and customer service has been a hallmark of this community for over 35 years." Well this is NOT TRUE either this "manager" does not honor the deals proposed to the customer, treats customers like their cars or interest on buying is not Worth, and does not have a problem telling you to go some place else if you do not go with what he's saying, pressuring to close a deal on the same day and WITHOUT saying the trade car worth will change with in 2 days or even less. Changing the trade in value for $2,000 difference and sure enough leaving the car to buy at the same price, so the customer's car can "depreciate" $2,000 in 2 business days?? but sure enough the dealer's car still at the same price. This is not really a way to do business and NOT to treat people about to close a deal for more than $26,000. Hopefully, I can talk to his manager soon and will at least take the proper measurements.As of now Toyota dealership on 249 has lost a entire family that had been clients for the past 10 years, with employees or "managers" like this one we would NOT WANT/LIKE to do business ever again, even though My parents just purchased a brand new vehicle with in the same week I was trying to purchase mine. It is totally clear to me and my family that who needs to be the manager is the sales rep a very decent, respectful gentlemen, and NOT individuals like this Clint Barton To anyone who may be interested on doing business at this dealership be really careful to NOT have this individual involve on your deal!!!

beccalynn

Oct 31, 2012

Deceptive and divisive are the two words that best describe our experience. Walked in with a trade & down payment for used car...walked out with our trade being sold and no deal on a car. Still waiting on downpayment to be refunded to us. Fortunately we went elsewhere and walked away with a beautiful Toyota Highlander.

glennoaks

Oct 30, 2012

Donald Skarzenski did a fantastic job handling the purchase of our new Highlander. In fact, I would have to say he helped us further than any other car salesman I have ever had the experience of purchasing a vehicle from. Not only did he handle things in a timely manner, kept us well informed while the vehicle was being obtained, handled the readiness of the vehicle as promised in a timely and high quality manner, but he also help us with quick reference of the Owner's Manual by labeling yellow stickies and placing them in the manual in places that he knew we would want to read very quickly. He picked all of the most needed and important topics that we could ever think of to get us started quickly operating the vehicle properly. We have never had a car salesman ever do this before and we have been purchasing vehicles for 40 yrs. (including pre-owning 5 other Toyotas before this one). I really wished all Toyota Dealers would train their Salespersons to practice this. Donald was a true pleasure to be around, he explained things clearly, his time was our time, he installed the purchased floor mats into the highlander, and he was extremely thorough in all of his responsibilities. Donald topped all other salespersons in our past with his excellent attention to detail and customer service skills.

HHobson

Oct 29, 2012

I was extremely pleased with my purchase from Donald Skarzenski. He provided me with exactly what I had requested in my new Toyota. The purchase was accomplished with professionalism and in a timely manner. I was extremely pleased with my experience and will be recommending Don and Haas Toyota to anyone looking for a pleasant car-buying experience.

Jolitejada

Oct 18, 2012

Great costumer service, attention to details, they gave me the best option to my needs. Oscar show me the facilities and how the costumer services area works.Thanks guys you rock!!

Superandee

Oct 17, 2012

Had pre-approved financing.. Was told they would NOT sell me the car after HOURS if i didnt provide my Social Security number. He said it was REQUIRED by law for them to run my credit!!After calling my financial institution, My lender told them that the Lender, NOT the auto dealership was supposed to and HAD verified me.I had my drivers license, insurance cards, numerous credit cards, my employee Identification Badge (Fortune 500 company) etc. My lender assured them she would FAX immediately anything else they needed... Ferol Morris told her her and me he would NOT sell me the car unless he found out if I was a GOOD PERSON by getting my CREDIT SCORE!! When my lender requested HIs supervisor and told him he had NO reason to run my credit He took MY IPHONE which was on speaker so we could all talk and HUNG UP on my loan officer after saying she didnt know what she was talking About!! Well here is something HE NEEDS to KNOW it is a violation of Federal Law to refuse to: To provide your services to a client or potential client because the client or potential client does not provide a social security account number or a taxpayer identification number. You personally, and the Institution you represent, may be liable for damages and attorney's fees. In accordance with Section 1 of Pub. L. 93-579, also known as the "Privacy Act of 1974," and Title 5 of United States Code Annotated 552 (a), also known as the "Privacy Act," you are being informed of the following: "The right to privacy is a personal and fundamental right protected by the Constitution of the United States. You may maintain in your records only such information about an individual as is relevant and necessary to accomplish a purpose required by statute or by executive order of the President of the United States."Section 7 of the Privacy Act of 1974 specifically provides that it shall be unlawful for any Federal State or local government agency to deny to any individual any right, benefit, or privilege provided by law because of such individual's refusal to disclose his social security account number. "Right of privacy is a personal right designed to protect persons from unwanted disclosure of personal information..." CNA Financial Corp. v. Local 743 515 F. Supp. 942. "In enacting Section 7 (Privacy Act of 1974), Congress sought to curtail the expanding use of social security numbers by federal and local agencies and, by so doing, to eliminate the threat to individual privacy and confidentiality of information posed by common numerical identifiers." Doyle v. Wilson; 529 F. Supp. 1343. "It shall be unlawful for any Federal, State or local government agency to deny to any individual any right, benefit, or privilege provided by law because of such individual's refusal to disclose his social security number." Doyle v. Wilson; 529 F. Supp. 1343. An "agency is a relation created by express or implied contract or by law, whereby one party delegates the transaction of some lawful business with a more or less discretionary power to another." State Ex Real. Cities Service Gas v. Public Service Commission; 85 S W. 2d 890.If the Institution you represent is a Bank, you are advised that if such Bank routinely collects information and provides such information to Federal, State or local government agencies, then such bank is an agency of government. The 1976 amendment to the Social Security Act, codified at 42 U.S.C.A., Sec 301 et seq., 405(c)(2) (i,iii), states that there are only four instances where social security account numbers may be demanded. These are: For tax matters; To receive public assistance; To obtain and use a driver's license; To register a motor vehicle.You are advised that purchasing a motor vehicle does not pertain to any of the above. There is no "need-to-know" on the part of government. In accordance with the Privacy Act of 1974, whenever an agency fails to comply with the law, the party wronged may bring a civil action in the district court of the United States against such agency. Should the court determine that the agency acted in a manner which was intentional or willful, the agency shall be liable to the wronged party in an amount equal to the sum of: Actual damages sustained, but in no case less than $1,000; and The costs of the action together with reasonable attorney's fees.By the way I called the General Manager Robert Grieg, who said he would call me back after our initial conversation thisMorning... Guess what, more LIES!!!

ComputerEngineer

Oct 9, 2012

Went to Fred Haas Toyota Country on October 6. We were looking for a late model Camry, either slightly used or new. Based on the price and financing available we chose a 2012 model. Analy Garcia provided wonderful sales support throughout the process. Her relaxed and friendly style really convinced us that she could be trusted. Patty Cone provided sales management support and helped us find exactly the car we were looking to buy. If you are in the market for a Toyota, we highly recommend that you contact Analy.

ernestodiaz

Oct 8, 2012

Im very happy with the service received from Donald Skarzenki, It exceeds all my expectatives Donalds experience was key during the purchasing process. Ernesto Diaz

srpastor

Sep 24, 2012

Donaold Skarzenski rocks! Donald took personal care of my mother through the entire car puchase process. He ensured all of her questions were answered and he ensured she was comfortable. Donald also worked with us on the phone prior to our visit to understand our needs. Purchasing a new car was a huge deal for my mother. She is 70 years young and this was her first major purchase since my dad has passed. I have to say my mom is very pleased with the excellent service and her brand new Camry. Thanks Donald! I cant wait to send my sister your way!

ktrgilbert

Sep 10, 2012

Fred Haas has a very exciting atmosphere from when you first walk in. You are greeted with respect and refreshments. I just bought a new Toyota Camry from Scott Lyche and even before I met him, I knew he was very trustworthy on helping me make a great decision. Not only did Scott work on paperwork with me, Gary in finance got me the best deal, along with Katherine in sales. This team worked with me very hard, and I appreciate it very much. I am proud to now be a Toyota owner, and would highly recommend the Fred Haas staff to everyone looking to buy a new car without feeling any regrets. Thank you!

jsoape

Sep 5, 2012

Josh was very receptive to what I was looking for in a vehicle. He didn't try to talk me out of any of the options I wanted and actually took me seriously which is more than I can say for most salesman I had talked with prior to Josh. He even stayed till 11:30pm while my truck was cleaned and detailed.

claudia.marie3

Aug 28, 2012

I truly recommend Linda since she stayed dedicated to finding exactly what I could afford and not only that she offered me a wonderful car ! She's so sweet and caring and very attentive:-)

romeroleal1

Aug 21, 2012

We had a wonderful experience in this dealership. Lydia's knowledge and availability to help us in the buing process was priceless. In the financing step, we were guided by Jennifer who help makes the overall experience very positive and easy.

triolo2010

Aug 19, 2012

My husband and I contacted this dealership to find a new Highlander. We had done lots of research on the exact Highlander I wanted. They were able to find the one I wanted even though they would have to bring it in from another dealership. Everything was going good until we got to figuring out what the price. We were told that we had to pay a certain price because it was a "special" vehicle. They were NOT willing to come down at all. We were also told that we didn't qualify for 0% APR. I stated that we would just go to another dealership to find the vehicle I wanted and was told that I wouldn't be able t find it. We end up leaving and the next day I contacted another dealership and they found the vehicle I wanted and came down on the price. We did qualify for the 0% APR and two days later my vehicle came in and I now own a new 2012 Highlander. Don't waste your time at this dealership. Go to Fred Haas Toyota World and speak with Beth Elliot. We will now drive the extra distance to get both our Toyota vehicles serviced.

Bozoclown

Aug 15, 2012

I took a bus from DFW to buy a used vehicle this dealership had. They made the process easy. Josh is a great guy. He picked me up at the bus station and drove me back to the dealership. They kept all their promises and were professional and courteous. The dealership was clean, comfortable, and had nice amenities.I will consider making the long trip to buy my next vehicle. Why take a chance when I know how these guys operate? Thanks to Mike West and Mindy Craig in finance. Thanks to all involved..-from Mickey!

Zoom Zoomer

Aug 15, 2012

I took a bus from DFW to buy a used vehicle this dealership had. They made the process easy. Josh is a great guy. He picked me up at the bus station and drove me back to the dealership. They kept all their promises and were professional and courteous. The dealership was clean, comfortable, and had nice amenities. I will consider making the long trip to buy my next vehicle. Why take a chance when I know how these guys operate? Thanks to Mike West and Mindy Craig in finance. Thanks to all involved..-from Mickey!

Brettskiles

Aug 4, 2012

Ms. Linda and Gary were awesome. I was in a bind and they both really helped me out tremendously. They are both very kind and treated me with great courtesy. Very professional and did a fantastic job from start to finish. Very prompt. Got back to me in more than a timely fashion when I had a question. I'm usually not to found of the car buying experience. I find it takes a long time. Not in this case. I may have been at the dealership for 30 minutes total. Thumbs up for the whole deal. Got me the best deal possible as well. Would highly recommend to anyone in the market for a new car.

rschafer

Aug 3, 2012

Working with Linda was great, and probably the best experience I've ever had with buying a new car. My only markdown on the "quality of work" was because of a problem with the detailing that caused me to bring the car back the following day to have a tire pressure problem fixed. Linda was there to urge the service people on to help me, and even offered to take me back to my office if the shuttle service wasn't there to help me. She's friendly, helpful, knowledgable, and I'd highly recommend her. Lloyd's work in finance was also excellent, smoothing the inevitably tedious process of signing so many documents at least easy and very friendly, and working with me to customize things the way I wanted them.

Carol Harvey

Aug 2, 2012

Scott Lyche was very professional. Extremely knowledgeable of the Toyota products. We were treated not just as a customer but like family, assisting us with not just our needs but our desires in a car. We will highly recommend Fred Haas Toyota to friends and family preferably for Scott Lyche as their sale associates.

GCShoalmire

Jul 5, 2012

I needed to purchase a car for my 19 year-old son, so I told him to check online and provide several choices. His main choice was a Jeep Compass from Fred Haas Toyota, so he called and spoke with Linda Harrell on the phone, setting up an appointment to see the vehicle. From the moment we walked into the dealership, I was impressed and it only got better once I met Linda. She really made me feel comfortable, answered the questions honestly and was more eager to help me than to sell a car, which of course is exactly what she did. My son drove home in his "new" car and is a happy camper.What a great lady - thanks Linda!!!

JTCSHV0717

Jul 5, 2012

Joshua provided excellent assistance through out the entire purchasing process. He was amiable and very professional. The lady in the F & I was a pleasure to work with as well. Based upon my experience with Joshua, I would recommend he and your dealership to individuals seeking acquisiton of a new or used Toyota.

Xyankee

Jun 29, 2012

Don;t try and tradein here! Said they "needed" my trade because the used car business is so good. Ha! Negotiated a decent, although not killer deal on a new truck. They Low-balled, lowball is not the right word on my trade. They ofered some wholesale numnber on my 2 year old excellent condition pickup. The old "get you in the dealership" trick! Buyer beware!

Glenn1004

Jun 26, 2012

Bought our 2nd car in two months. Great saleman, provide exceptional service, answered all our questions and tried to get us through the process as quickly and painlessly as possible. Financing did much better this time in their processing of the financing. Last time it took a very long time to get to see someone, this time, many more financing agents available.Overall, good experience and would recommend/go back to Fred Haas Country for purchase.

dandreotti

Jun 20, 2012

What a disappointment! This was the old give you "so-so" deal on the new car and pork you on your trade!! I talked to this guy for two weeks. They told me "due to market conditions - we really want your trade and am paying top dollar...blah, blah, blah..They wanted 100 over invoice for the new tacoma - I was ok with that although with holdback, these guys were still making a 1K +. They're entitled to make money. I knew what my trade was worth. I wanted excellent trade-in value per NADA. I knew that was a bit of a stretch but, if I could get close, maybe within a grand, we could make this deal. I drove a long way to this place in the pouring rain. After a few minutes of appraisal, they come back to me $6K under book! I was totally blown away! I dont even know where this number came from! it's not published anywhere. The retail on my vehicle is 8-10K more than their offer!! I grabbed my keys and left as ast as I could. Stay away from these guys!!

E2

Jun 15, 2012

I would definitely recommend this dealership if you are thinking of buying a Toyota. From the moment I sent in a request via email regarding what I was looking for until the time I left the dealership that Saturday with my new 2012 Toyota Corolla LE my experience was the best. Both Donald, Scott and the finace team were extremely patient, helpful and informative. All the team at Fred Haas Toyota Country have the BEST customer service. Thanks again everyone at Fred Haas! I will definitely be back for the maintenace my Toyota needs!

sharinelson

Jun 5, 2012

Great service, everyone here is very helpful and courteous. Even someone with not so stellar credit is treated well and professionally. I really had an enjoyable experience at this dealership. I dreaded buying another car, but I will definitely be a repeat customer and will highly recommend them to all family and friends.Shari Nelson

wdmannsr

May 29, 2012

This is the third Toyota we've purchased at this dealership and the second from Don. As long as Don is alive and I am still kicking and buying cars, they will all be from Don!

HoldenD.

May 25, 2012

This was my third purchase from Mr.Leche. He did as I asked, and was direct with all information, and pricing. I called him while handling a very busy and stressful day, He was able to "GET IT DONE". I will seek him out for my next purchase. He has proven to be a well rounded professional! No cheap sales gimmicks!

Pleased

May 22, 2012

From start to finish we had a very pleasant experience buying a very nice car. Every one went the extra mile to make sure we got what we wanted and needed.

smprent

May 15, 2012

This by far is the dealership ever. The salesman, Don Skarzenski is outstanding. He is honest, professional and very trust worthy. This is the 3rd car I have bought from Fred Haas Toyota Country and will continue to use them in the future even though they are about an hour away from my home. The attention they give to clients is over and above what is expected. I certainly feel like I am #1 with any activity that I an engaged in with this whole group weather its sales or service. They are outstanding.

Carlos D

May 14, 2012

The price of the vehicle was fair...that's okThe salesman was very supportive and was very Knowledgeable. so far I'm very happy with the quality of this vehicle

cheftreya

May 1, 2012

I was pleased with the attentiveness to my situation and the 2010 Nissan Altima that I drove off with. My only displeasing moment was that I did not receive the $1000 discount that was told to me by E. Moses. We had been going back and forth on several emails regarding the discount and I was assured that I would be able to get it, that it is applied to used cars as well and I did not receive it.Besides that Eldridge Moses and Lawrence White are good sales guys and I would refer friends to them... I would just let them know to be careful and watch for discounts promised and make sure Moses give what he offered.

mkarce08

Apr 24, 2012

The staff was friendly and was willing to do what ever it took to help me out of the situation i was in. Made me feel like family and makes me want to return for my next vehicle to come and get it there.

Glenn1004

Apr 23, 2012

appreciated no-hassle purchase, friendly environment and great sales folks. Took a little long waiting for the financial representative, (over 40 min from sale to finance) but appreciated the other aspects of the sale.

piper

Apr 18, 2012

Found this dealership and its people to be extremely pleasant, quick to respond to online inquiries, extremely reasonable to deal with, and very friendly. Fred Haas Toyota Country was in my estimation the most pleasant auto dealership I have had the opportunity to deal with. Scott was very upfront with their pricing, explanation of all facets of the deal, willing to go the extra mile for the business without making you feel like you are doing them a favor. We encountered no pressure from anyone there and everyone on the staff that we met made us feel like they truly wanted our business. I highly recommend this dealership to anyone in the market for a vehicle, new or used. Thanks again Scott.

JJC2012

Mar 21, 2012

Customer service was great when I asked for an on-line quote from Keith but he never got back to me when I asked specific questions. I don't think he cared to get my business, only other e-mails I received were from the automatic system.I went to the dealership and spoke with Tim who was great at working to get my price down. He also informed me the quote I received before was probably for a used vehicle, I'm not sure why that happened if I specifically said I was in the market for a new vehicle. After speaking with Tim I left him a voicemail from my cell phone that night to let him know I was going to another dealership to see if I could get a better price. He was able to lower the price some more but I'm not sure why he just called my work number and not the cell number where I had left the message from.In the end I decided to go with another dealership since they were more professional.

JKUHN

Mar 10, 2012

The 2012 Toyota Prius that I purchased yesterday marks the third new Toyota Prius that I have purchased from Fred Haas Toyota Country. Donald Skarzenski was my Sales Professional on all three purchase transactions. I came back to Fred Haas Toyota Country and I remain a loyal and dedicated customer mainly because of Donald. Seldom would I put the two words of "honest Salesman" together, but Donald Skarzenski is indeed honest and quite deferential in how he interacts with his customers. His probity and service-in-apogee of what is required and expected separates him from most in his field. I like his thoughtful and capable method of doing business and I feel very-comfortable with him. This third purchase of another new Toyota Prius is as a proximate result of my oldest son totaling my Gold 2010 Prius. While this circumstance that created my need for another new Prius is negative, Donald Skarzenski made the total experience of vehicle replacement easy and rewarding. Donald represents Fred Haas Toyota Country with great distinction and he is exceptional by comparison. Thanks.

phaney

Mar 7, 2012

I had a great experience with Fred Haas Toyota Country. Moses was very helpful in explaining everything in my new Camry. He took the time to set my radio stations and also connected my cell phone to the bluetooth. I do not know much about cars; Moses did a great job going over everything with me, as well as my son who accompanied me. I will definitely recommend my friends to Fred Haas Toyota Country. Thanks again Moses.

nerome50

Feb 27, 2012

Overall impression is that you are always dealing with professional and knowledgeable persons. Scott Lyche provided an outstanding and excellent service, way beyond his expected sales duties. The best advise is to go and do your car purchase early in the morning, in a calm and relaxed manner. Will be coming back soon to purchase another vehicle. Thank you.

terryt

Feb 21, 2012

I visited the Fred Haas Toyota Country website after a friend recommended them based on good experiences his family has had with the dealership. Eric was very quick to get back to me and provide me with all the information I needed. I had also visited another Toyota dealership because it was close to where we live (Sugarland) and the difference in how they treated a potential customer was glaring. I felt like the other dealership was just trying to sell me a car, any car-whereas Eric was trying to make me happy by selling me the car I wanted. I would highly recommend both Eric, and Fred Haas Toyota Country.

dxjohnb

Feb 12, 2012

Great Service and Very Friendly sales people. The facilities are exceptional and there every need is addressed. Scott was very knowledgeable about the products and was a great help.

kimzellter

Dec 27, 2011

Our experience at Fred Haas Toyota Country was exceptional. This was mainly due to the outstanding way we were treated by Scott Lyche. From our first email from Scott we felt totally at ease with buying our new Camry. He provided us with all of the information we needed once we indicated what vehicle we were interested in. The whole experience was without any pressure or anxiety so often associated with buying a car. Scott is a very honest, sincere person. He wanted us to know that what we wanted was very important to him and to Fred Haas Toyota Country. Our complete satisfaction was absolutely their primary goal. Scott kept us well informed about the status of our car while we waited for its delivery. When we picked up the car Scott had it and all of the paper work prepared for a very smooth transaction. He reassured us that Fred Haas Toyota Country would be there to help us in any way they could if we needed them. We have to say that the entire experience of working with Scott Lyche was the best car buying experience we have ever had.

pjs

Dec 21, 2011

The guys at Fred Hass Toyota Country make buying a new car a pleasure. Friendly staff, and excellent customer service. This is my second vehicle purchased from Fred Hass, and both experiences have been equally pleasurable.

julie

Dec 19, 2011

This was the easiest and best time we had buying a car in our forty years of experience in car buying. First, we did our research online to find out a fair price for our 2011 Highlander. We got some prices over the internet and we answered back that all were higher than what we were thinking. Scott got back to us pretty quickly and asked us what exactly we were looking for. He found us a vehicle that had a few more extras than what we were looking for but close to our target price. Close enough that we agreed to look at the car. We made an appointment to look over the car. When we got there Scott, the Internet Sales Manager, showed us the vehicle and explained every nook and cranny about the car. He was thoroughly knowledgeable and answered every question we had. He even helped us to program our phones to the Bluetooth when we picked up the car. We talked to Nick, the business manager, about different options for the car: warranties, protective coatings. Due to the computers and electronics in the car, we were interested in getting an extended warranty and purchased it at a price we were comfortable with. The car was delivered by the time they said it would be ready. They already scheduled our first check up for us. There was never any pressure tactics to buy anything we didn want or any changes made to anything we discussed. Thanks to Scott and Nick for all their help with purchasing our new Highlander.

ebrown1035

Dec 15, 2011

As a long time Lexus owner, it is hard to rate any car dealer as "great" when you have been spoiled. However, not only was the car buying experience extremely pleasant, but ever aspect of dealing with Fred Haas Toyota Country has been outstanding and a very pleasant surprise. I may own a Prius now, but I will never feel like a second-rate customer!

hector

Dec 12, 2011

From start to finish this was the best car buying experience I have ever had. Mark made it absolutely pain-free. I am in the military in SoCal, so I purchased using their Internet sales department. Mark not only made sure everything was taken care prior to my arrival; he even picked me up at the airport. I had some options added to my new FJ and Mark made sure everything was done right. I highly recommend Fred Haas Toyota Country and Mark. They have earned my future business. Thanks Mark.

gn_suresh

Dec 5, 2011

I purchased a Highlander in Nov 2011 from this dealer and they exceeded my expectations in every aspect - the sales manager doesn't know what he is selling, post inaccurate vehicle descriptions on the internet and surprisingly the sticker on the vehicle itself is incorrect. Unfortunately I came to know these details after buying the vehicle and the dealer said nothing can be done as I have signed a paper. The staff is rude and someone needs to teach them what is meant by customer satisfaction. DO NOT BUY ANYTHING FROM THEM IN GOOD FAITH. VERIFY EACH AND EVERY DETAIL THOROUGHLY BEFORE MAKING A PURCHASE.

twobaths

Nov 19, 2011

I call Lilly Crespo of the service area for a recommendation of who she would buy a call from. She recommended Donald Skarzenski & furnished me with his phone number. Ihave to say that this was the best car buying experience of my lifetime. And I am 74 years old. Don was very courteous, professional, knowledgeable salesperson I have ever dealt with. My wife & I looked several types of vehicles (Camery, Prius, Prius 4). Agter we had settled on the Camery XLE, Don showed several to us. We picked one he allowed us to test drive it. We drove on smooth roads & rough roads. Taking turns sitting in the front & rear seats. The vehicle performed flawlessly. Don took tons of time explaining the buttons & switches in the vehicle. My wife, being diabetic, and I left & went to a nearby eating. Then returned to see Don. After our final decision, Don worked up the paperwork & helped us interface with the salesmanager. After agreeing on a price, Don escorted us to the financial person who was also very helpful. This was a great experience to get a great car. Fred & Marsha Bath

rcovert

Nov 16, 2011

Most pleasant and convenient new car purchase I've EVER encountered! Donald and Scott worked with me alongside the financing department and were extremely curtious, honest and caring. I received no "car salesman bs" and was very happy to be dealt with in such a manner as in the past, I have not always been treated well by car sales counselors. I will continue to purchase vehicles from Fred Haas Toyota in the future and will refer them to all my friends and family. VERY VERY HAPPY! Thanks Fred Haas!-Rayonon Covert

sam will never go back to this dealer

Oct 20, 2011

bought from them mercedes e350 2010 cash. thsy gave me tge car took the money then i had a question the next day but the never ever respond to my messages i left, very poor service, unprofissional and bad treatment after a 45k check payed in cash to them.

lewislech

Oct 1, 2011

I have always been pleased with this dealership. We bought a 2007 Highlander new and they serviced both that and our 2001 Highlander. The service personnel are the best. (Jan and Barry) They are always helpful and friendly and take care of all our maintenance needs. When it came time to purchase another new car there was only one place to go. We didnt need to "shop" we knew we wanted another Highlander. Scott Lyche did a great job finding us a new 2012 Highlander.Also had a great experience with the finance department (Jimmy). I dreaded the "paperwork" but Jimmy made it a breeze and we got everything done quickly and easily. I can recommend this dealer without hesitation!

carndar

Sep 26, 2011

One of the best service departments I have used in Texas! Everyone from the service manager, Barry to the cashier was friendly, attentive and courteous. I dropped my Prius off at 10:00 AM, was told that my 60K mile checkup would take awhile, and I could either wait in the waiting room or take their free shuttle. I chose the former, and was pleasantly surprised that the tech would come into the waiting room peridically to give me a status on my car, and I only had to wait one hour! Very quick service. I will definitely use Toyota Country for all my cars.

Jerryd42

Sep 22, 2011

You have to be very, very good to get a "great" rating. I am just a tough grader. (The Fred Haas Toyota Country experience might be an idea of a "great" rating.) Buddy was a very good contact and helped us understand all the aspects of the new car we purchased. His product knowledge was extensive and important to me. This was a very positive experience. Thanks again to Buddy for doing a great job. .

ronturner

Aug 20, 2011

This is the only truly positive new car experience that we have had. There was no sales pressure to buy or to upgrade from Donald or anyone that we worked with at Fred Haas. We were very impressed with Donald's high level of professionalism and never-ending attention to detail. Clearly, his many customer service awards are well deserved.We were looking for a very specific Tacoma and Donald found it for us very quickly. Very little time was spent doing paperwork. Most of our time at Fred Hass was spent with Donald explaining how everything worked on the Tacoma, how to use the warranty and how to contact Donald if we had any concerns AFTER the sale. He carefully explained every single aspect of how to utilize the various Toyota benefits and he personally demonstrated every feature on the truck...twice!My wife and I both walked away with the same thought: how could we make our customers (where we work) feel this good.

stephenwilliams

Aug 2, 2011

We felt Donald was very responsive to our specific requirements that we wanted on the vehicle and did not try to change our mind for a quick sale. He kept us informed as to the status of locating the vehicle. He was very helpful throughout the entire process and very interested in showing us all about the vehicle once it arrived at the dealership. We would buy another vehicle from him. Brian in make ready was very helpful and responsive to our requests. Friendly, respectful and polite service by all.

cindyc

Jul 27, 2011

Just purchased an Avalon, a terrific buying experience. Keith made it easy, was upfront about what Fred Haas Toyota Country could do and worked hard for my business. This is the third vehicle my family and I have purchased from Keith and each time it has been a pleasure.

markadams281

Jun 2, 2011

My wife and I had a very pleasant experience, initially meeting Don over email, and in person after we arrived at the dealership. we also took a test drive, and spent most of the afternoon with David (recently arrived from Sarasota, FL), who was very professional, knowledgable, but not pushy.We'll be back!

mgrunner

May 8, 2011

Donald has been our sales rep. for several vehicle sales. He maintains a very professional attitude while very pleasant to work with. He exceeded my expectations in his willingness to make the new car sales experience very comfortable. I would recommend him to anyone looking to purchase a new vehicle. After the sales experience, I recommend you visit Jan Martin as your service rep. her work ethic is remarkable. When you bring your car in for service, it is completed in timely manner and there is no question that it was done right the first time. Way to go Jan!!Fred Haas Toyota Country is my number one dealer for sales and service....Keep up the great work!!!

gajanangaikwad

Apr 25, 2011

I dealed last time with Ferol. He is sales director with Fred haas. He is wonderful person. I had some issue with dealer. He called me personally. He resolved my all issue. He was even ready to take back my car. He cleared my issue with maintaince and all. I am completly satisfied.

oscarflo

Apr 13, 2011

It was the simplest car purchase I ever made. Moses showed me the car, I drove it and then I bought it. Moses was simple, reserved and straightforward and I appreciated his low-key, no-nonsense approach, and I'm very happy with my new Scion XB. Thanks Moses...

algladney

Apr 13, 2011

Can a newlywed couple buy their first car without getting taken advantage of? We didn't think so, but our parents recommended we see Donald Skarzenski at Fred Haas Toyota Country. We spent a good 2-3 weeks tiring ourselves out at dealerships before visiting Fred Haas, and some of the horror stories seemed true. We made the drive to Fred Haas, and despite being worn out from previous dealerships, we felt refreshed. Donald treated us like family. We drove out in a new 2011 Camry that my wife had fallen in love with. Despite being timid during the buying process and taking the car out for an extended test drive, delaying the purchase over the weekend, Donald was extremely patient and never hurried us. Don't know how the prices are gonna be this summer because of the Japan crisis, but we are extremely happy and recommend this dealership, specifically Donald, to anyone.

Kim W

Apr 11, 2011

Mark made my car shopping experience very comfortable and fun. I was surprised I could actually enjoy searching for a car. I sent Mark my information online and within 20 minutes he called to thank me for the opportunity to earn my business. After dealing with other dealers, no one compares to Fred Haas Toyota Country. They work like a well oiled machine, and made the process very fool proof. No one threw a bunch of crazy numbers at me, which broke a lot of deals for me in the past. Many dealers can be too overbearing. I did not feel pressured or overwhelmed at any time, and I ended up getting a Rav4 from their lease program (which is a cut above the rest- something to seriously consider). I am looking forward to dealing with them in the future.

clees

Mar 10, 2011

Donald provided a wonderful shopping experience when my wife and I purchased a 2010 Prius. He was very informative both before and during the test drive. So much so there were very few questions I had to ask prior to completing the sale.I have been getting right at 55 MPG city driving and about 48 highway! It's great driving for 2 weeks and taking only 6 gallons to fill up. I could easily go 3 weeks between fill-ups.

lbmers

Mar 3, 2011

Working with Don was a sheer plesure --- no pressusre, no strong-arm tactics --just several pleasant, civil conversations from a man who delivered what he said he would do. He went out of his way to see that I was satisfied, and he even followed me home in my old car while I drove my new 2010 Prius!Larry Mers

Gitte Engolio

Jan 22, 2011

Don Skarzenski is by far the most honest sales professional I have ever had the pleasure of meeting. He gets right to the point, friendly and extremely knowledgeable with years of experience. As a woman, that meant a lot to me. I love my new Tundra it's so awesome and the best buying experience I ever had. Also a great big thank you to Mike West for his quick and easy handling of my finances. Sincerely Gitte Engolio Houston,Tx.

FKThurston

Jan 13, 2011

I found a used Land Cruiser on the internet and called. Donald was very prompt in replying and answered my questions. Working with Donald at the dealership was an unexpected pleasure. He puts the pro in professional. He is very dynamic, open, upfront, reliable and honest. He crushes the car salesman stereotype and runs it thru the shreader! I look forward to working with Donald for any future auto needs we may have.

silversvo

Dec 3, 2010

After test driving ten diffrent cars at other dealers, I ended up purchasing my car here at Fred Haas Toyota Country. I purchased a used car and the car had a mechanical issue after taking it home. General Manager, Sales Rep and Make-Ready manager all worked together to ensure that my car was repaired accordingly and delivered to me. I was very pleased with the customer service from all departments that I had to deal with. I know I will go to this dealer first when looking to purchase my next vehicle.

lmatundan

Sep 19, 2010

I was looking for a new Sienna LE and had contacted about 20 other dealers looking for the perfect one at my price, which was below invoice. I gave up with my local dealers and started "Naming your price" on the internet with surrounding city dealers. Eric Coleman contacted me from the internet team and we passed e-mails back and forth. Eric said they could match my price. Because I had gotten so many "no" from other dealers I was very skeptical and asked a lot of questions including VIN number and lowest finance rate before ever coming into the dealership. Needless to say, after a three hour drive, everything went smooth and we were in and out in about 2 hours and I love my new van!

jerrsmit

Apr 15, 2010

Donald is the most dynamic person we've ever encountered during the purchase process of a vehicle. We have used the service department at this dealership before and just love it. I just leased my 2nd Tundra from Fred Haas Toyota Country. Donald was extremely responsive, fast, and paid attention to all of the details. He's an extraordinary sales consultant. I look forward to working with him in 3 years when my current lease expires.

mvos09

Nov 8, 2009

I'm an internet buyer and most of the dealers in town used cheap tricks, to get me to their dealership. I learned this the hard way, by falling prey to that tactics and driving way out of my way, only to find out the price they quoted, had hidden charges that ended up being MORE than the upfront and honest quote I got from Fred Haas Toyota Country. The lesson learned was if it's too good to be true, then it most likely is just that....too good to be true. It was refreshing to do business with them and I have found my source for automobiles, for as long as I live in Houston!

ababy5172

Oct 29, 2009

I had been shopping over the internet for a new or good condition pre-owned vehicle. I recently received a promotion at work and wanted to treat myself with a new car, nothing worng with that right? I was in no hurry to buy and was just waiting for a good feeling about whatever I bought. Eric Coleman and I exchanged several emails loaded with my questions, probably 15 emails total. I was interested in a new Camry & even had him take pictures of it with his camera and send them to me. He made me feel really great about buying my new car! He even had me pre-approved before I came in. Needless to say my 2010 Camry SE is beautiful, I was in and out in little over an hour & I'm a very satisfied customer. I recommend you send everyone you know there, I know I will!

ababy5172

Oct 19, 2009

I had been in the market for a good quality used Toyota or Lexus for quite some time but, in no hurry to buy. I guess you could say I was waiting until I felt good about the car deal before I made any decisions. So comming from a person who talked with many dealerships- you must take my advice... Fred Haas Toyota Country gave me that good feeling in needed to make my decision. Not only was the price on point but the entire staff was so easy and understanding of my buying needs. I think Eric Coleman and I exchanged 15 emails until I decided to come in and see the car for myslef. I was preapproved before I even came to the dealership too! Steven Nini delivered the car to me that night and went over every detail. I was in and out within an hour and home in time too cook dinner for my family. All and all it was an excellent experience and I recommend everyone buy their vehicles from Fred Haas Toyota Country right outside of Tomball!!