Used Cars for Sale at Freedom Chevrolet in San Antonio, TX

Steven Ramirez

Aug 10, 2016

I purchased my '14 Chevy Camaro RS in February 2016. My salesman was Mario Cajic, truly a very knowledgeable man along with an awesome personality. Before I went to Freedom Chevrolet, I had went to a couple of dealerships, and my experience with them was not so great. I even had one dealership change the price of the car ('13 Camaro base model) I was viewing and increased it right in front of me I might add. I almost gave up on looking for a Camaro. Then I took another chance and saw this beautiful dark blue Camaro and I was hooked. I sent a inquiry request and in about an hour I received a call from Mario. I met him the next day at Freedom Chevrolet, he went over the specs/ features of the car, and we went out on a test drive. Like I said, I was hooked already on this car, but the test drive sealed the deal. Once we got back to the dealership, Mario got me a great trade-in value for my older vehicle and a fantastic price offer on the Camaro. The purchasing process was so smooth and went by pretty quickly. There were no gimmicks, no pressure to buy, and every question or concern I had was answered. No wonder why Freedom Chevrolet has such awesome reviews. I know now when it comes to purchasing another vehicle in the future, I'm going to Freedom, and I'm looking for Mario. Thank you again, Mario!!!

Gerald Phipps

Jul 27, 2016

Salesmen Hollis Farley was very helpful and attentive to our new car buying needs. This is the 3rd car purchased from him and will continue to do so in the future. Outstanding in every aspect. Always enjoy the dealership tour and meeting the friendly staff. Expertly demonstrated the features of our new vehicle. Will have no problem referring friends and family to Mr. Farley Freedom Chevrolet.

Great experience nice and clean

Jun 15, 2016

Our experience purchasing my 2016 Chevy Colorado Lt on August 2015 was easy and exciting because of Mr Mario Cajic he is a great salesman and very knowledgable salesman he showed us a lot of the features and how to use them I would definitely purchase an other veichel from him

Unhappy

Jun 1, 2016

No water, snacks, or car wash as advertised. Sunroof cost me $135 more than competitor, time crunch left me no option .

Annie

May 28, 2016

Oil change Service, even with an appointment takes 2- 2 1/2 hours. One change resulted in an oil leak that took three visits to get fixed. The tech had damaged the filter and they didn't pull it until the third time we took it in. Last visit. Service Manager pulled all techs off for a meeting on customer time. When I talked with him he said his meeting were important and he didn't think waiting over 2 hours was that bad. Never apologized. I asked to speak with General Manager but he never came. Another service writer ended up giving me the service for free and apologizing but that should have come from a manager. I will never go back. Service writers are nice but don't have a great situation to deal with.

Carlos

May 17, 2016

i bought a truck here 3 days later when climbing in the back of it i noticed it had hail damage hasn't hailed since i bought the truck but a week earlier before buying it. it hailed golf ball sizes as covered in the news. i called the dealership and talked to the sales manager that helped me there he said he would give me a call back never received a call after leaving messages and finally getting a hold of him 3 days late the sales manager said there is nothing he can do to cover it since i purchased the truck at trade in value. they did not disclose this in the agreement the sales manager said i should've looked at the truck more closer i told him the only way to notice it is if you climb in the back of the truck and look at it. hes answer was still i should've looked at it and refused to help with it.i will never buy from this dealership again if they are like this.it shouldnt matter how much i paid for a truck if it wasnt diclosed as having hail damage why wont this dealership help solve this issue

Mike

Apr 28, 2016

Ive walked in 4 times and each time they are stuck on their computers and say we'll be right with you. I remind you this is a Service center where people should one first. Then 10 mins later someone comes to get you.Get up out from behind the computer, smile, shake there hand, introduce yourself and remember why you have a job. That computer will not care if you leave it to do this, but the customer will if you don't!

MH

Mar 1, 2016

Paul Patina continues to provide EXCELLENT service. He is very prompt in his initial diagnosis and follows up with his customers as soon as he can to keep them informed of the vehicle status.

Dissatisfied

Feb 5, 2016

This place really let me down. I found a product online that I was interested in (I live about 5 hours away) so I called and spoke with a salesperson who told me this was the price and this was the financing option, so I took off to buy my new vehicle. I get there and they tell me "oh we can't do that, the person you spoke with is new and told you wrong." I was disappointed that I traveled all that way just for them to give me the run around, and of course they had no remorse. I don't reccomend this place to anyone, very poor sales team and customer service.

aoaleman

Jan 15, 2016

I've worked with Paul, service adviser on a couple of occasions. Despite not purchasing the vehicle from Freedom, Paul has treated me like his own customer. I have been very pleased with the service and have not had issues, unlike at my "home dealership" Ancira. The time to wait has been reasonable for the type of services as well.

Robert S.

Jan 5, 2016

BUYERS BEWARE!! I spend THREE Hours on the phone with Greg Hill tonight trying to purchase a used Honda Civic for a commuter car to NYC (I am a medically retired fire chief from NYC who now works in Fire Protection in NYC). First this individual said they do not accept credit cards because they had people buy cars with fake cards/drivers licenses (RED FLAG). Second they do not accept bank checks (RED FLAG). They wanted a wire transfer which I agreed to do. They had me send a copy of my license and insurance card. First was to e-mail which I was told that they have a bad e-mail system (RED FLAG) and to text him the photo (RED FLAG). After all this I was told finance people would call me right back (I was wiring full payment??). After an hour I called back and was told he is really busy and they would call me right back again. Nothing. After several attempts to re-contact - nothing. I reached a "Used Car Manager" named "Cody" who looked into it and then called back and said they were no longer going to do the deal. They wasted my time and too personal information. BEWARE!!! I not have to cancel the shipper already lined up to move the vehicle. This is a mom and pop shop obviously - they have never done an out of state sale.

RobertS

Jan 4, 2016

BUYERS BEWARE!! I spend THREE Hours on the phone with Greg Hill tonight trying to purchase a used Honda Civic for a commuter car to NYC (I am a medically retired fire chief from NYC who now works in Fire Protection in NYC). First this individual said they do not accept credit cards because they had people buy cars with fake cards/drivers licenses (RED FLAG). Second they do not accept bank checks (RED FLAG). They wanted a wire transfer which I agreed to do. They had me send a copy of my license and insurance card. First was to e-mail which I was told that they have a bad e-mail system (RED FLAG) and to text him the photo (RED FLAG). After all this I was told finance people would call me right back (I was wiring full payment??). After an hour I called back and was told he is really busy and they would call me right back again. Nothing. After several attempts to re-contact - nothing. I reached a "Used Car Manager" named "Cody" who looked into it and then called back and said they were no longer going to do the deal. They wasted my time and too personal information. BEWARE!!! I not have to cancel the shipper already lined up to move the vehicle. This is a mom and pop shop obviously - they have never done an out of state sale.

Teresa

Dec 17, 2015

I recently met salesman Jeff Harris at this dealership and purchased a vehicle. My experience was beyond exceptional! I will never another vehicle from any other dealership. Everyone I came in contact with was friendly and courteous. Jeff Harris went above and beyond and I highly recommend him and this dealership.

Mad mal

Nov 13, 2015

Went in for one problem. 1300 later came out with a new problem. Worst experience. They fixed something that was not causing my problem in the first place so now I still have the same problem and out 1300 bucks

JuanFG

Nov 9, 2015

Jeff Harris at Freedom Chevrolet is a very conscientious sales agent. His product knowledge and customer service skills are awesome. He is courteous throughout the buying process, and provides post purchase follow-ups via email and personal calls. I will definitely look him up for my next purchase.

Michael2008shsuatgmail.com

Oct 16, 2015

I took my truck in for some warranty work because my ac went out. I dropped it off that morning as soon as they opened. I asked him to change the oil and check the door locks because some of them dont work with the remote. I was told it would be ready by the time i got off at 4pm. I get there around 430 pm and my truck wasn't ready. I had to wait until about 7 pm before it was ready. Oh did i mention he called and told me i needed front brakes and gave me a good quote to replace them including machining the rotors. I get there i asked did he change the oil and check the locks? His response was oh I forgot I'm sorry. I tell him don't worry about it I'll come back another day. I'm standing outside waiting on him to pull my truck up, he gets out and tell me the squeaking will go away in a few days i tell him ok. The next morning I wake up for work and guess what my ac isn't working again. It's a 100 degrees outside and it's hot. I take it back up there he calls and tell me they didn't notice it was a wire that melted. Again when i pick it up I asked did you change the oil and check the door locks and he forgets to take care of that to. My brakes are still squeaking he advised me to give it a few more days. I take it back up there a few month's later because my brakes are still squeaking. I walk in everyone looks at me and put their head down like they were busy. A gentleman after 5 mins passing sir we'll be right with you. A few seconds later a female walks in and eveyone ma'am can we help you. I didn't say anything. I finally get asked can i help you? I tell him my issue and the first thing he ask do i have an appointment. Wow after i just tell you what's going on i need an appointment now. When i come back for my so called appointment and hopefully my issue is fixed. I want be returning here and want recommend that anyone else does. Customer Service here isn't great. I worked customer service for several years and that's what we thrived on taking care of our customers.

KevinM

Oct 15, 2015

Mario is the best salesman I have ever worked with at a car dealership. I wasn't really considering the truck I purchased until Mario quickly replied with a video of the truck that he produced with his iPhone. Then over the next two weeks he answered my text and phone calls very quickly and accurately. I was a real pain with all of my inquiries and Mario was very accommodating. He picked my father and I up at the airport and even my father was very impressed. I want to say thank you to Mario for reassuring me I was getting a great truck. I have been very nervous about purchasing a used diesel. Thank you, Kevin Montgomery

Mickey

Oct 2, 2015

Have purchased many vehicles over the years. Have to say truly enjoyed doing business with Mr. Gregory held one of the last honest and trustworthy salesman you will find. Never lied never pressured and tries hard to give you the best deal. Mr. held let us know if you leave where you go so we can follow you for your business

Presli

Oct 1, 2015

Every time I walk in every one is extremely friendly and I get in & out as quick as possible. I love it!

Now a chevy man

Sep 19, 2015

Best experience in car buying we have been involved with. Thanks to Joseph aka the sauce and the rest of the team !! We are very happy with our 2015 equinox.We will definitelyrecommend your dealership to are friends.

Chevy Man

Sep 18, 2015

Best experience in car buying we have been involved with. Thanks to Joseph aka the sauce and the rest of the team !! We are very happy with our 2015 equinox.We will definitelyrecommend your dealership to are friends.

Scott C.

Sep 10, 2015

Jeff was exceedingly thorough in his disclosure of the automobile and was extremely cooperative throughout my purchasing process. He is very honest and more than accommodating as he personally picked me up at the SA Airport and drove me to the dealership. I will definitely purchase my next car from Freedom and hope to work with Jeff in the future.

Magla

Aug 27, 2015

The experience with Freedom Chevrolet was different from other dealership's, Ernest was eager and willing to help us find the truck we wanted. Cynthia and her staff were very accommodating and patient. We will be recommending all our family and friends.

Dave

Aug 9, 2015

When I was shopping for a Volt, I knew what color and package I wanted. I searched, and talked to all the local Chevrolet dealerships - one of which is within walking distance from my home, and none of them had what I was looking for. Freedom Chevrolet is the only dealership that was able to find the Volt I wanted, and had it shipped from Houston to San Antonio for me. All of the service work has been great (and they fully charge the car, too!), and the service team is very accommodating. I am a very happy Freedom Chevrolet customer!

Dave T

Aug 8, 2015

When I was shopping for a Volt, I knew what color and package I wanted. I searched, and talked to all the local Chevrolet dealerships - one of which is within walking distance from my home, and none of them had what I was looking for. Freedom Chevrolet is the only dealership that was able to find the Volt I wanted, and had it shipped from Houston to San Antonio for me. All of the service work has been great (and they fully charge the car, too!), and the service team is very accommodating. I am a very happy Freedom Chevrolet customer!

terrible air bag fix

Jul 30, 2015

I bought a Traverse elsewhere and started having air bag issues, the recall work was done by this dealer, it took some investigation to find this out. When my current dealership looked into it, every time the light came back on it was a different type of issue with the repair that was supposed to be done by Freedom. CAUTION It was such a hack job my current dealer could not believe it. Three months later my vehicle is properly fixed.

Stingray Fan

Jun 23, 2015

I often hear about service quality but it is something seldom seen these days. I'm pleased to say that I have come across the exception when purchasing my brand new Corvette Stingray from Freedom Chevrolet. From the initial interaction with Jeff Harris when my interest in the Stingray was sparked, to the final delivery demonstration, Jeff was actively involved every step of the way, promptly responding to my questions and helping in every way possible to bring the transaction to a successful and satisfying conclusion. I have done three previous transactions with Freedom Chevrolet, but this one took first prize! It was a true pleasure interacting with Jeff and his management at Freedom Chevrolet.

Gloria1966

Jun 4, 2015

Great experience at freedom Chevrolet - absolutely great customer service. on top, I was already pre-approved with my bank but Freedom offered me a much better financing option - I recommend Fredoom Chevrolet to all potential car buyers! - GR

Colorado Owner

Jun 1, 2015

I purchased a Colorado. Walter Koch walked me through the steps of ordering the truck directly from the factory. Walter kept me updated throughout the process of building the truck. Walter and the rest of the staff were superb customer service ambassadors. Walter reviewed the order and also demonstrated every feature that came with my Colorado. Freedom Chevrolet is lucky to have an employee like Walter. It was my best car buying experience in over thirty years. Great Job!

Hima

May 22, 2015

Knowing that my husband was in love with a truck (silverado in particular) I decided to gift him that on our 10th wedding anniversary. Jeff Harris at Freedom Chevrolet made our process so easy. I looked at some trucks online, went in person to the dealership, test drove them and picked the one my husband liked the most. My husband is loving the truck and I am happy with the purchase.

M. Rivera

May 11, 2015

One of the easiest transactions Ive had. Clear and precise, without gimmicks. Jeff Harris did a fine job and continues his service after the sale. I really appreciate that. Thanks Jeff.

Rich N

May 8, 2015

After a couple of years of thinking about it, my wife and I finally started seriously looking for a new truck. We searched online for features/colors extensively and compared Ford, Dodge, Toyota and Chevrolet models. Our research showed that the Chevy Silverado was best for our needs and after test driving 3 brands the Silverado had the best ride by far. We considered purchasing the vehicle from as far away as Houston and Dallas but then visited 3 dealers in the San Antonio area. Our last stop was at Freedom Chevrolet where we met Jeff Harris (who we had 'talked to' online first). Jeff was outstanding in taking the time to discover our individual needs and to match those needs with the perfect Silverado for us. We now have over 22,000 miles on the truck and it performs beautifully so we are indebted to Jeff for securing our perfect match. As an aside, I must mention that I've always been 'anti-dealer' when it comes to Service Departments. However, I have since taken the Silverado for routine service to Freedom's Service Dept on three occasions now and my previous opinion of time-consuming, lousy and over-priced service has been changed by the wonderful experience I've had with Freedom's service department.. Kudos to Jeff Harris and the entire Freedom Chevrolet staff.

Shorty Ward

May 4, 2015

Jeff Harris was wonderful to work with.He always keeps in touch, you couldn't ask for a better person. I would for sure recommend Jeff to my family and friends.

Rob W.

May 2, 2015

I purchased a brand new Stingray Corvette from Jeff Harris at Freedom Chevy. The process was simple and easy from the custom order to the delivery. Jeff is a true professional and great to work with. The entire staff at Freedom was wonderful.

Tom & Ginger

Apr 30, 2015

After 10 years with my old Colorado my wife and I decided to look into the new 2015 models. A friend turned us on to Freedom Chevrolet so we decided to give it a shot. We walked into the showroom and was greeted by Jeff Harris and it turned out to be one of the best things that could happen. Jeff basically took us by the hand and answered all our questions, took us for a ride in the new Colorado and let me drive it too. We discussed all the models, accessories, and options available and thank goodness Jeff knew it all even though the trucks were just starting to hit the market. We were able to order exactly what we wanted, with what we wanted on it and in the color we wanted with no problems. We even had options that Freedom had to install after the truck arrived and they did a fantastic job in ordering and installing the tonneau cover and running boards. Jeff helped us through all the paperwork, ordering the special options and all facets of the buying process. Our thanks to Jeff for all his efforts and follow ups as well as answering all our questions; he's really special!

new car owner

Apr 30, 2015

I WENT IN TO SEE MY DAUGHTERS NEW TRUCK AND WHILE I WAS THERE I DECIDED TO SEE IF I COULD TRde my vehicle in...jeff harris was the best salesman ever....i now have a new traverse...i recommend jeff and freedom chevrolet for a great car buying experience

Federico Roma Ng

Apr 30, 2015

I purchased a 2009 Chevrolet Corvette Convertible from Freedom Chevrolet in San Antonio, TX from a young man named Jeff Harris. I located the Corvette online and just went in to take a look-as an owner of a 2007 Convertible Corvette I wanted to upgrade to a Vette with an automatic top and GPS. This Corvette had only 8,000 miles on it and I was in love. less than 1 hour later I drove off in my "new" Corvette. It was as easy as buying a loaf of bread. The Corvette was fairly priced and Mr. Harris made me feel like I received a great deal by having the car filled with gas and detailed to perfection prior to drive out. I still own the car and I am keeping the tradition of babying it under garage and cover. It looks and smells new and I doubt that I will ever trade it. I absolutely appreciate the integrity shown by Mr. Harris and Freedom. I was even granted a token discount as my father always taught me not to pay asking price for a car as a matter of business.

Penet

Apr 30, 2015

Jeff Harris made my purchase quick and easy. We agreed on the price on phone. They did offer me competitive APR. When I went there, even the temporary plate was placed on the car. With the financing involved, I was in and out within 90 minutes. Thank you for great service Jeff.

Christine/Lorenzo

Apr 30, 2015

Ok so although I did not have the same sales person the first time purchasing a vehicle from Freedom, they are 2 for 2 in a great buying experience. Jeff Harris and Cody Meeks were part of the great team that made the purchase of our 2015 Chevy Colorado a wonderful experience. I want to thank them for the ease and hassle free experience we had with them. I will definitely be back when we are ready for our next purchase.

Reynol

Apr 29, 2015

First of all I have to say that it was a great buying experience for me, all thanks to Jeff Harris. It was a fast process for me, I was out of there before 1:00pm with my new truck purchase! We are extremely satisfied with Freedom Chevrolet and Jeff Harris for being my contact sales person and keeping me inform either through e-mail, text messages or phone calls if I had any new questions even after having the truck for two weeks. If your looking to purchase a new vehicle I do recommend Freedom Chevrolet and to talk to Jeff Harris. Thanks.

CesarU.

Apr 29, 2015

Not really good at writing reviews, but I was real happy with my experience at Freedom. Jeff Harris is an awesome salesman and really went out of his way to help me out. Definitely will recommend freedom and Jeff to anyone I know searching for a vehicle. Couldn't be more satisfied. 5 out of 5.

Danniigirl14

Apr 29, 2015

Being in a need of a new car after recently being involved in an auto accident, I set out on my own venture to purchase a new car for the first time. After 3 dealerships, I found myself in the hands of JEFF HARRIS at Freedom Chevrolet. Jeff was personable, patient and sensitive to my intimidation of purchasing a vehicle. JEFF even provided me with further information about the car that I ended up purchasing, such as VIN info, accidents and other website values. JEFF helped me find a Pre-owned certified vehicle that was within my budget with all the trinkets and amenities. Being a woman buying and purchasing my own car for the very first time, JEFF was a very instrumental and intricate part of the process by explaining how to buy a car. I would definitely recommend friends and family to see JEFF HARRIS at Freedom Chevrolet.

treasurelknights

Apr 29, 2015

I love this place and I will go back again for sure! Thanks to Jeff Harris for getting me in to a car a really wanted.it was a teal h3 Hummer I loved that suv a first sight and Jeff Harris help me get in to my dream car with low payment .he did everything possible to get me in that car.for the first time I got to drive off the dealership in a car I loved...if you are looking for a car this is a place to go and Jeffrey Harris is a man to talk to you..can't wait to go back when I need a new one thanks freedom Chevrolet. always will be a customer

Alex Hernandez

Apr 29, 2015

I was in the market for a Silverado and found what I was looking for at Freedom!! When I arrived I expected my experience to be you typical car buying experience long and exhausting! Man was I surprised at what AWESOME customer service I received!! My sales man JEFF HARRIS proved to me that buying a truck good be a no haggle process! JEFF treated me like a first rate customer by listening and answering everyone of my questions and showing me the trucks I wanted to see!! JEFF even got me a fruit cup!! I highly recommend anyone looking for a new truck to go visit JEFF you won't regret it!! Actually everybody at FREEDOM was great and helped make the truck buying process smooth and joyful!! I LOVE MY SILVERADO!!

My Blue ZO6

Apr 29, 2015

I was wanting to purchase a new 2015 Corvette ZO6. The dealer I normally shop with was making it difficult and would add a dealer premium above MSRP because the cars were on allocation. I checked with several dealers in the area but either the sales staff had little knowledge about the new corvette or wanted to mark the price up above MSRP. I called Freedom just to inquire and talked to Jeff Harris, I knew immediately this would be the dealer I would be doing busiiness with and Jeff would be my salesman. He was Honest, Knowledgeable and answered any and all questions I asked. He kept informed as to the delivery dates and even sent photos when the car arrived. I now have a new dealer I will be buying my GM vehicles from and that is Freedom Chevrolet and Jeff Harris!!

Nina T.

Apr 29, 2015

I purchased my Chevy Equinox about 3 months ago. After owning foreign cars for over 20 years, I had decided to buy "American". I chose Freedom Chevrolet because of their convenient location. Initially, I had sent an inquiry via the Internet. I made an appointment, and when I got there, I was introduced to Jeff Harris. Jeff was very attentive and very helpful. I appreciated his professional manner and his attention to detail. By the time I left at the end of the day, I had made my purchase. I took the car back to get fog lights installed and the service department was also very attentive and professional. Since I made my purchase, Jeff has contacted me several times to assure that I continue to be satisfied with my new car. .

Alex

Apr 29, 2015

I was shopping for a Chevy Colorado, they are hard to find though and I'm not ready to buy for a few months. I visited with Jeff Harris in Internet Sales and had a great experience. Although Jeff knew that I was not going to purchase until our house is finished being built he showed patience and took the time to answer my questions. He was friendly, knowledgeable, and showed an uncommon level of professionalism. I'll buy from him when my personal finances are straight and would highly recommend him.

Joe M.

Apr 20, 2015

While traveling though the area, we had a breakdown. We live in Wisconsin and knew no one in the area so we call AAA. Eagle One (Gilbert) arrived with a truck that towed our pickup and 5th wheel. The next morning Gilbert found the only Service center who promised to look at the truck before Tuesday- Freedom Chevrolet of San Antonio. The service consultant (Paul) called later that day and promised to squeeze it in as soon as possible. Paul and his assistant Debbie kept us informed of the progress. Paul contacted our extended warranty carrier and later wrote them a letter and called them to help us get a settlement. Paul and Debbie were respectful, polite, caring and understanding of our situation. Thanks to them our truck was repaired and we were back on the road Tuesday. I can not say enough good things about our experience with Freedom Chevrolet. I can in good faith say I highly recommend service consultant Paul at Freedom Chevrolet of San Antonio, Texas.

Mike

Mar 29, 2015

I purchase a 2014 Chevrolet Malibu, I couldn't believe it, when other dealership's didn't approve us Freedom Chevrolet did, the services was fantastic they make you feel at home & the staff was really helpful. What a team!

Lucy

Mar 24, 2015

On a whim one Saturday, I reached out to express interest in trading in my Sonata for a Traverse. Walter Koch immediately responded to me,& after finding out more about my motivation behind my interest in a Traverse, we set up a time later that day for a test drive. Upon arriving to the dealership, Walter had a white (color of my Sonata) Traverse cleaned, up front & ready to test drive! My daughters & I never had to deal with "walking a the lot" -- 1st class service! But the white one wasn't quite equipped the way I would want, so I ended up test driving a Black Traverse with EVERYTHING we could possibly ever want! Unable to complete signing due to time of night,( kids were hungry ) I was allowed to take the vehicle home. Which gave me time to think.... the white one wasn't enough of what I wanted, but the one in my garage was Much Too Much of a Traverse for me to feel comfortable with purchase. So, regrettably, somewhat embarrassed & reluctant I told Walter- it was just too much. I still wanted a Traverse- but I didn't want THAT one. Walter was very understanding & graciously took the time to locate my PERFECT TRAVERSE & the dealership sent for it, & I couldn't be happier with it!!! I was never pressed or rushed to make a decision, Walter was understanding & supportive of me wanting a different one, Walters' Boss & the finance personnel I met during the experience were all very nice & easy going. If ever anyone was troubled by my changing my mind throughout the entire process- I never knew it. Great experience over all. :)

Lucy

Mar 23, 2015

On a whim one Saturday, I reached out to express interest in trading in my Sonata for a Traverse. Walter Koch immediately responded to me,& after finding out more about my motivation behind my interest in a Traverse, we set up a time later that day for a test drive. Upon arriving to the dealership, Walter had a white (color of my Sonata) Traverse cleaned, up front & ready to test drive! My daughters & I never had to deal with "walking a the lot" -- 1st class service! But the white one wasn't quite equipped the way I would want, so I ended up test driving a Black Traverse with EVERYTHING we could possibly ever want! Unable to complete signing due to time of night,( kids were hungry ) I was allowed to take the vehicle home. Which gave me time to think.... the white one wasn't enough of what I wanted, but the one in my garage was Much Too Much of a Traverse for me to feel comfortable with purchase. So, regrettably, somewhat embarrassed & reluctant I told Walter- it was just too much. I still wanted a Traverse- but I didn't want THAT one. Walter was very understanding & graciously took the time to locate my PERFECT TRAVERSE & the dealership sent for it, & I couldn't be happier with it!!! I was never pressed or rushed to make a decision, Walter was understanding & supportive of me wanting a different one, Walters' Boss & the finance personnel I met during the experience were all very nice & easy going. If ever anyone was troubled by my changing my mind throughout the entire process- I never knew it. Great experience over all. :)

mperales

Mar 21, 2015

We had a great experience shopping for the right vehicles at Freedom Chevrolet. Jeff Harris helped us throughout the process and his knowledge about the vehicles was very helpful. We are extremely satisfied with Freedom Chevrolet and Jeff Harris. Thanks!

Mym5625

Mar 16, 2015

Sonja and Walter were amazing! Walter was very helpful in getting me into service and made sure they even washed my car! Sonja is my preferred advisor, she's honest and accessible. I've had my car serviced twice since purchasing it, and both times Sonja gave me helpful tips, things to look for, and I never leave feeling hustled for things I don't need. I wish more people had the customer service skills of these two!!

Mym5625

Mar 16, 2015

Sonja and Walter were amazing! Walter was very helpful in getting me into service and made sure they even washed my car! Sonja is my preferred advisor, she's honest and accessible. I've had my car serviced twice since purchasing it, and both times Sonja gave me helpful tips, things to look for, and I never leave feeling hustled for things I don't need. I wish more people had the customer service skills of these two!!

Albert V Hunter "

Mar 7, 2015

It was a perfect service Proffetional and to meet my needs on a 2014 model gas saver and very comfortable I recommend Freedom Chevrolet to any one looking for a perfect deal And? Daniel Allande it's a great team member in the Sales of Certified cars Thanks A V.

welder444

Mar 1, 2015

Called asked for salesman talked to jeff told him i was interested in a few trucks but one particular. Told him i was coming then he called back after i left the house to say a deal was working on the main truck i wanted. Told jeff i was coming anyway to look at that truck or another one. He went home right after we spoke i have some text to back it up. Me and my son get to dealership ask for jeff and wait for 25-30min and cody is walking by and i ask him about jeff and thats when i find out he's gone. Then cody steps up and makes your dealership look great. He does the deal like a seasoned pro.I come back the next dsy finish the dealcody and jeff even drop off the truck st disc. Tire with me for all terrain tires. Then the problems start i feel a knock in the front end on the way home. Call cody the next day he tells me to bring it in. I bring it in and am told the lift kit that was on the truck messed up the front end and i am responsible i said no its certified and within 3 days.I have been at the dealershp for 21/2 hrs in the aftrrnoon when i went to work at midnt so more misery 3 hrs later management figures out yall should pay and they almost let me drive off with truck to be brung back later. That part could have broke and boom no steering but , they came to their senses and gave me loaner. Service friday did not answer the phone with a person or return calls all day but on saturday no problem. I dont expect perfection just effort sooo if the truck gets fixed hopefully monday and yall stand by the truck and work i will be happy and will buy my next truck at freedm. Quicker decisions on simple things that are your responsibilty and somebody to let me to call me back to say if and when work is being done. Would be nice. Cody is the only grat service constant in this situation. Thanks andy bloodworth ...multiple truck buyer from freedom

guy22

Mar 1, 2015

Called asked for salesman talked to jeff told him i was interested in a few trucks but one particular. Told him i was coming then he called back after i left the house to say a deal was working on the main truck i wanted. Told jeff i was coming anyway to look at that truck or another one. He went home right after we spoke i have some text to back it up. Me and my son get to dealership ask for jeff and wait for 25-30min and cody is walking by and i ask him about jeff and thats when i find out he's gone. Then cody steps up and makes your dealership look great. He does the deal like a seasoned pro.I come back the next dsy finish the dealcody and jeff even drop off the truck st disc. Tire with me for all terrain tires. Then the problems start i feel a knock in the front end on the way home. Call cody the next day he tells me to bring it in. I bring it in and am told the lift kit that was on the truck messed up the front end and i am responsible i said no its certified and within 3 days.I have been at the dealershp for 21/2 hrs in the aftrrnoon when i went to work at midnt so more misery 3 hrs later management figures out yall should pay and they almost let me drive off with truck to be brung back later. That part could have broke and boom no steering but , they came to their senses and gave me loaner. Service friday did not answer the phone with a person or return calls all day but on saturday no problem. I dont expect perfection just effort sooo if the truck gets fixed hopefully monday and yall stand by the truck and work i will be happy and will buy my next truck at freedm. Quicker decisions on simple things that are your responsibilty and somebody to let me to call me back to say if and when work is being done. Would be nice. Cody is the only grat service constant in this situation. Thanks andy bloodworth ...multiple truck buyer from freedom

sfwmotorsports

Feb 28, 2015

I had an amazing experience purchasing my Camaro SS from Freedom Chevy. I have purchased many automobiles from various dealers and hands down they were the best. I purchased a 2015 Camaro SS through the USAA/True Car buying service & was immediately contacted by Walter Koch. He is, in my opinion, a true professional who honestly cares about people. He was not pushy, worked with my schedule & when I told him I would be special ordering my SS, he had the work sheet and had done research on building. I test drove an SS on the lot & had what I was looking for in the car. Walter helped me with all the discounts I had with GM/GM card & had all the paperwork ready with breakdown of price, credits and total. He also, introduced me to the service department. Walter was truly amazing and helpful. I then went to Finance and was met by Joel Juarez. He was very professional and helpful and finalized the deal with no problems. All together this was a wonderful experience. Walter was phenomenal. I witnessed him with other customers and he was the same as with me. I would recommend this dealership to all.

Happy Mom

Feb 22, 2015

I purchased a 2015 Tahoe from this dealership and it was great! They kept their word on the price and incentives quoted on the phone and gave me more than estimated on my trade. The finance department offered a lower interest rate than the preapproved rate from my credit union and there was no pressure on extended warranties. I knew the Tahoe I wanted when I arrived and was in and out of the dealership in a reasonable amount of time. I would and already have recommended this dealership to others.

Martinez2010

Jan 24, 2015

I am extremely disappointed in the quality of customer service at Freedom Chevrolet and will NEVER step foot into their dealership again. They have absolutely ZERO loyalty. Here is our story: My wife and I went in on a Thursday evening after work to look at a used vehicle we had been researching online. I called ahead and was told the car would be available for a test drive in one hour. We when arrived one hour later, the car was not ready, in fact, the entire rear bumper including the tail lights had been removed because they had to do a paint job to fix a big scratch on the bumper (which they failed to mention on the phone one hour earlier.) Because of that we were unable to take it out on the public roads for a test drive. Upon inspection, even without the bumper, the car was in really good shape inside and out, and multiple times we expressed our strong interest in the vehicle, even saying that we would buy the vehicle today if we were able to take it out for a drive. We were told the car wouldnt be finished until late Friday evening, so we scheduled an appointment to come in for a test drive (and vehicle purchase) early Saturday morning. The salesman inputted all of our information in the computer, included notes that stated we were unable to test drive today and will be back on Saturday morning. He even told his manager, We are going to make this deal happen on Saturday, Im going to take care of them. He told us, Dont worry, the car will be ready for you guys on Saturday. I called the salesman on Saturday morning only to find out that the car had already been sold. At this point I was extremely disappointed and expressed my frustration saying, Im sorry but this is bad business to treat your customers like this especially those who express a strong interest in buying a vehicle. He then proceeded to tell me, Well you could have bought the car on Thursday, but you decided not to and no youre wrong its good business and hung up on me!!! My wife and I are very disappointed with this experience, especially since we just purchased a brand new vehicle for her from Freedom Chevrolet two years ago. WE WILL NEVER SPEND OUR HARD EARNED MONEY THERE EVER AGAIN!

booboo1343

Dec 13, 2014

I took my 2014 Chevy Corvette Stingray in for some warranty work and I dropped my car off with the service department at 9am. The appointment was scheduled. I went to get my vehicle at 4 pm and was told that they didn't get to my vehicle. The reason given was that the mechanics were overwhelmed. Wow!!! then don't book an appointment with me is what I thought. Lousy experience. Corvette Owners and other car owners beware. This place has lousy service. It is what it is.

afcop

Aug 18, 2014

sold the first Camaro I owned right before I deployed in 2011. I knew I wanted another, but couldn't find the right one. I started the buying process with a dealer in California, but they kept messing up the contract, so I had to cancel. I walked into Freedom not expecting to find anything on the lot. I was right. Nate, the salesman, DID find the exact car I was looking for ... several hundred miles away. I already knew I didn't want to pay a shipping fee to have it brought down here, but I told them if they could find a way to get it down without it costing me anything, I was in. I figure they could have just as easily pushed one of the cars already on the lot on me. They worked out a dealer trade and Nate personally drove one car up there and brought back my Camaro! Not something they had to do - it's not like they're hurting for cash or anything.That's the kind of service I'd like to receive every time I buy anything, especially something so expensive.

Califtx

Aug 8, 2014

I have bought two cars from this dealership. I have had a very good experience with both the sales department and the service department. Hollis in sales does an excellent job of making the paperwork fly through and get you out in a reasonable amount of time. The service department has done an excellent job in maintaining both cars and the price of parts and tires in the dealership beats anybody else's in town including discount tire and NTB.

mandapanda13

Jul 19, 2014

I would personally like to say that Gordon W. Hardin did an amazing job in getting us our dream truck. He was professional, knowledgeable, caring, and fun to talk to. I am definitely going to recommend him to not only my family but to friends and other people I know. I want to say thank you to Gordon for making us very happy and satisfied. :)

ksteinquist

Jul 19, 2014

This place is good place to buy a used car . They will work with you to make a deal and will tty to sell you the car s as best they can . I recommend this place ands Gordon was great . Very friendly .

John

Jun 24, 2014

Lets get to the facts, they sold me a "GM Certified" vehicle that never had a 172 point inspection. I can claim this because I have proof and its in the service record. I bought the car with a small crack, i asked if it had been repaired under the certification before i ever agreed to pay for the car and was told yes only for it to splinter out from one end of the windshield to the other. When I brought my car in the service tech verified that it was never repaired prior. The only reason I was even able to get this fixed is because the used car manager remembered me asking the question. It also took 1 week to get a call back from the service manager letting me know that the dealership would indeed cover the replacement. Now to show further proof that there is nothing but liars working at this dealership. I took my car to Gunn Chevrolet and they did a inspection on my car as well as checked out a whomping noise that I kept hearing. They found the culprit, it was a tire that had the tread completely separating from the tire. When asked if this is possible that it just happened in the short 4500 miles I put on the car, they said it is highly unlikely that it happened during the time I owned it and was more than likely a pre existing condition that went unnoticed. This would make 2 instances where something went unnoticed leading me to believe 100% that this car had a GM Certified label put on it and was never inspected. What makes this even better is that after Gunn Chevrolet did their inspection this is all they found wrong with the car but when I went to Freedom Chevrolet to have them replace the faulty tire that was due to their negligence and that could've caused harm to my daughter or myself had I had a blow out, they stated it was my fault that the tire was like that and they wouldn't replace the tire. They also said the brakes needed immediate attention, the wind shield wipers needed to be replaced "which I just replaced 2 weeks ago and it hasn't rained in south Texas since I put them on", it needed not 1 but 2 new tires and the air filter needed to be replaced immediately. After arguing and telling them that I was going to file a complaint with GM they agreed to replace the tire. I was at the dealership from 9 am to 2:30 pm all over a tire and the fact that they claimed to have done an inspection they didn't do. To further back my claim that this dealership is full of liars. I brought my car to Bacon Chevrolet and had them take a look at my car today to see if they could find the same issues Freedom found and they did not. So 2 out of 3 dealerships didn't find any of the listed issues with my car other than its coming due for an oil change. I gave them a chance when I bought the car after I originally came in for a VW Jetta that was marked online as only having 30k miles just to find out after I allowed my credit to be ran prior to showing up that the car had 89K miles. Whats even more frustrating with that is that I have text messages from your salesman Randy verifying it only had that amount of miles prior to allowing my credit to be ran. That was the first lie, to compound matters their used car manager told me that it wasn't a big deal that my credit report was ran and it would only lower it by 1-3 points. It was a big deal because I didn't want to have to run it elsewhere to buy another car therefore I was stuck so to speak looking at their cars due to my day being wasted relying on the VW Jetta being the right deal and the fact that my old car was broke down and I didn't have time to look elsewhere. All around, this dealership has been the worst car buying experience I've ever had and if I didn't know any better and didn't have such a enjoyable time purchasing my other vehicles from Gunn Chevrolet then I would've just bought Fords from now on.

Verlie

Jan 14, 2014

I usually do not enjoy shopping for a new vehicle. But this was the best auto shopping experience EVER. I will be back and will recommend this dealership to others.

John

Jan 13, 2014

It was a great experience. I was in my camaro in no time. Hollis gave me a great experience buying my first car, and let me know that he will always be there to help me in the future with any needs for my vehicle. I will do business here again.-John

Raul

Jan 7, 2014

Mr. Luis Castilleja was very helpful and took care of my vehicle. He made sure that all was taken care of to my satisfaction. My brakes are back to their OEM standards. Their courtesy shuttle driver was very courteous and friendly, always a pleasure to be dropped off by him while my vehicle is in service.

Jose

Jan 5, 2014

I went to the dealership thinking of the expense of replacing a tire that had a nail that wasn't repairable. As I waited for my vehicle to get repaired. The kind gentleman that assisted me approached me and said,"Mr. Ortiz your vehicle is ready." I was surprised it was done so fast. The service sales rep said that the nail didn't went thru that the tire was not damaged or in need of replacement. That was a relief to my wallet as I was on vacations with my family. Thanks once again Freedom Chevrolet from the Ortiz Family.

Gilberto

Jan 3, 2014

Our sales man "Nate" did a great job!!!!! He helped me and my wife and answered any questions that we had. keep up the good work!!!!

Michael

Jan 2, 2014

Would have given 5 Stars but mechanic forgot to put my wheel lock key back in vehicle. I had to return to dealer to get it. Other than that dealer did great job on repairs.

Bridget

Jan 1, 2014

I brought my car to Freedom for an oil change, and miscellaneous mechanical inspection at the suggestion of a current Freedom customer. While the experience was fairly smooth-please communicate with customers when their vehicle will be completed especially if completion is expected near closing time-which coincides with rush hour and increased traffic. Coordinating transportation back to the dealership was highly complicated as a result of the variables.

Barry

Jan 1, 2014

Luis Castilleja squared me away. I had a small hole in the passenger seat of my new 2013 Traverse I purchased in Nov. He ordered the part, kept me informed and was very professional and pleasant during the process. I was very pleased as Freedom Chevrolet should also be. He is a great representative to your organization. Barry Napp

Michael

Dec 31, 2013

Fast in, fast out, and ALWAYS a pleasure to speak with people who treat you as both friend and family. I bring my Volt back to Freedom Chevrolet for state inspections because they know the car better than the state inspection station personnel ever will, and because I know I can count on problems (if they ever occur) being identified and corrected on the spot. Having the best car I've ever owned matched by the best sales and best service I've ever received is a hard combination to beat! PLEASE tell me when Chevrolet plans to produce a Volt-like SUV. We will look first to Freedom Chevrolet to purchase such a vehicle from when the time comes, precisely because we know how it will be taken care of after the sale.

Delores

Dec 30, 2013

All went well, except I did not receive a call notifying me when the service was complete and to pickup my truck. Just had to show up and hope it was completed in that time.

Jim

Dec 29, 2013

I just had some routine maintenance done. I enjoy my visits to Freedom. I dink coffee and read. It is like having work done at my own home. It always takes place on schedule and is done quickly.

Daniel

Dec 28, 2013

I came in for a tire replacement, the service was well priced and effective . Honestly, it took longer than expected, but considering the season and day, I wasn't too upset. The shuttle back to my car was unexpected and extremely helpful though.

Monica

Dec 28, 2013

I have always taken my car in for service at Freedom and appreciate Mr. Jeff Busby's help and understanding in taking the time to hear my concerns regarding my vehicle. Thank you Freedom Chevrolet for proving the best Service Advisor's.

Douglas

Dec 27, 2013

Once again, my Freedom Chevrolet Service Adviser, Shawn, and your vehicle service personnel did an OUTSTANDING job in the repair of my 2011 Chevy Aveo. Shawn is very knowlegable, courteous, and professional. He is an exceptional point of contact for Freedom Chevrolet and GM. I have many choices for conducting my automobile servicing and purchasing--Freedom's service department, management, and Shawn, are why I keep coming back to Freedom.

Yvette

Dec 27, 2013

I went in for a scheduled oil change and tire rotation. They were extremely busy and quoted me about a 2 hour wait. They were done in an 1.5 hours and I was totally happy with the experience. Excellent work guys, keep it up and see you next time!

Kenneth

Dec 23, 2013

Staff was very receptive to the car issues we had. They took great care to make sure my wife was happy with the repairs and even washed her car.

Eric

Dec 20, 2013

I worked with Jeff Busby, now let me tell you this i have always been a ford guy and the truck i took in to be serviced was/is my first chevy. I was very upset because a week after i bought it it fell apart basically. But Jeff was so helpful and did all he could to help me that the next truck i purchase will be from Freedom chevorlet and not for the quality of truck but the quality of service of the staff.

Pete

Dec 17, 2013

I was disappointed I had to speak with 3 people to make appt and then was put on hold for a few minutes. I hung up because I just wanted a price and then the woman called me back to give me the info. I wasn't greeted when I pulled up for appt time. The dealership made up for this with their price and washing my vehicle. They went above by buffing out some scratches on my goth plate. Will continue to go to this dealer and help them improve where I can as a customer.

Gerald

Dec 12, 2013

This time it was a great expereince, my car was done in a timely manner. The service rep honored the certificate I gave him and also provided a car wash. Very well done!!

Matthew

Dec 12, 2013

Same as my last visit. Very friendly and helpful service with detailed explanations of the issues with my vehicle and a great deal of help to fix it.

Adrian

Dec 11, 2013

Luis Castilleja was a great to me. He kept me updated on my vehicle and was very welcoming. Really had lots of feedback to my questions and was very patient with me. Thanks for the great service department and thanks to Luis Castilleja!!

John

Dec 2, 2013

I couldn't be more pleased with Mr. Greg Held and the way he handled my whole situation. All car dealerships need more people like Mr. Held. He was very easy to speak to and as we closed our deal, I felt as if I had know him all my life. I would return for my next GM vehicle.

Demi

Nov 30, 2013

I just want to help that Joe was very helpful, kind, and has a big heart. Talking to people who would do nothing but want to help you is the best service! So by far, this was an amazing choice for me to go get my vehicle checked out, and diagnosed! Love this place, love the employees!

Sandi K.

Nov 24, 2013

Jeff Harris went above and beyond to help me get in to my new 2014 Cruze. My husband is working in the oil fields and it was going to be difficult to get him by the dealership to co-sign on the loan, Jeff went out of his way to meet my husband to get the papers signed. Thanks Jeff!! and Thank you Freedom Chevrolet!

Flipper

Nov 19, 2013

Greg was top notch. Easy to work with, patient and willing to go the extra mile. I'm loving the car and the customer service. Thanks again.

David Gallo

Nov 14, 2013

I first requested an estimate to replace the shift cable on our GMC Envoy. Satisfied with the estimate, we dropped off the vehicle for service. When the final bill exceeded the estimate, Freedom honored their original quote and I paid only the estimate price. We're always pleased with the service we receive and that's why we'll keep coming back. Thank you.

Richard Mace

Oct 14, 2013

I was on vacation with my wife and grandson. I started having a rattling sound in my dash and the driver side front tire inflation monitor was on. I checked the tire pressure it showed that the tire had the proper pressure. After dropping the car off I went back to the hotel which was just around the corner of the dealership. They called and informed me that the climate control accutuater was bad and could get stuck in the cool or heat position and that the tire had a nail in it. I asked them to check the other tires and 2 others had nails. Before I left on vacation I was going to have my tire rotated and balanced and was told that they were unable to do it because the tires tread was worn. So I asked them to replace the tires. I was expecting a 5 or 6 hour wait but the wait was only about 2 hours and 15 minutes. I was informed of the needed repairs. Also was contacted at least twice during the repair on the progress of the work.

PA

Oct 4, 2013

Every time I have service work done here I always have the best experience and treated well. thank you Brian. I did buy my trailblazer here at Freedom and Hollis took great care in helping me find the right vehicle for me. The one I traded was nice too but just not everything I needed. My trailblazer is. Thank you Hollis.

Tony Bartys

Sep 16, 2013

My service engine light came on during my drive home from work on Thursday evening. I brought the car into the dealership early Friday morning fully not expecting to get the car back on Friday; moreover, my extended warranty ends at 75,000 miles and the odometer was at 74,925. As it turned out the car did need extensive work and your service crew and Luis Castilleja, my Service Consultant, did an excellent job with diagnosis, keeping me informed, and most importantly doing the job well and getting my car back to me Friday evening. You have been servicing my car since I bought it and I am very pleased with the service over the years. Thank you very much.

Jim

Sep 12, 2013

Two experiences this week both of which were done professionally very quickly. I was kept up to date with status reports and received a complimentary wash. I take all our GM products to Freedom.

Hermina

Sep 4, 2013

Brian Ferreira is my advisor at Freedom Chevrolet. I trust him completely with my car. I think of him as an honest, efficient, customer pleasing man.

Military Service Member - 27yrs.

Aug 24, 2013

As a military veteran I really wanted to buy from a U.S. automaker and a home town dealership. My original salesperson left Freedom Chevrolet right after my Camaro order was processed and obtaining accurate information during assembly and delivery was difficult. Without asking I was offered another vehicle in place of my ordered vehicle that was lacking specific features they should have been aware that I desired. Immediately after delivery a serious defect was identified but not repaired for a month because the dealership had trouble obtaining some parts. Again, keeping me informed was not proactive and I needed to keep calling the service department for progress. At my 5000 mi service the service representative should have known I was in the customer waiting area but made no effort to inform me that my vehicle service was completed. At 10,000 mi, I scheduled an appointment at the dealership website, received electronic confirmation and a call the day before from my assigned service manager. I arrived a few minutes early, parked in the service queue area and went to the service manager's desk and waited until 10 minutes after my scheduled appointment. I was told my manager was out to lunch but nobody else in the service area offered help and were content to let my car and me wait. While in their customer waiting area I called the dealership and left a message that I was in the customer waiting area (my vehicle was still parked in the service queue area) and had arrived for my service appointment 30 min ago. After waiting an hour in the service lounge, I decided to leave and found my service manager at his desk saying he just now heard my voice message. My vehicle was serviced immediately with no charge for the oil and filter change. My service manager invited me to speak with his boss. Even though I don't like complaining, I recounted my service history with the vehicle and was given the response that "cars are machines and are not perfect" then examples of other high end vehicles that he had seen that required major repairs and replacements when they were new. I tried reminding him that my vehicle was a special edition model and that I at least would like to know they have pride in their workmanship and strive for perfection. The response was dismissive and I was told that he has no relations with Chevrolet engineering or manufacturing then again that cars are machines and are not perfect. I very much hope Chevrolet and Freedom Chevrolet in my home town do well but don't think my initial vehicle quality and customer service experience in its most honest and favorable light would support anyone's view of anything other than poor and the attitude toward accepting imperfection as being a normal expectation in automobile manufacturing by the general service manager is not comforting.

GUSS

Aug 23, 2013

my experience was very good, I like that my salesman was very helpful in every way, helped me to make good decisions and how to buy my new chevy silverado, his name is Julian Martinez. Thanks for having us as we deserve and thanks for being so kind to us.

Fred J.

Aug 22, 2013

The service rep was very friendly and the service was fast and efficient. Overall I found everything to be outstanding.

Shew

Aug 22, 2013

I've had three visits to Freedom and all have exceeded my expectations. Alignment on new corvette is perfect, oil change took less than 1hour and factory seat flaw is being covered. My service rep Brian Ferreira has been great.

Esequiel Garza

Aug 22, 2013

My wife and I had been shopping for our new truck for about 1 1/2 months & 10 dealerships later. Traveled from Del Rio, TX to New Braunfels, TX. We were VERY specific as to what we were looking for. In our search, we saw nice looking dealerships that were customer friendly. offering a customer lounge area with soda drinking fountain, coffee and some even had cookies and popcorn , except for Freedom Chevrolet. Although they didn't have the fancy offerings that we saw elsewhere, they made up for it in SUPERIOR CUSTOMER SERVICE and 3 trucks to choose from just like the one we were looking for, but a nice COLD water would have been nice on such a HOT DAY....

JMG

Aug 16, 2013

Everyone is always so friendly and willing to help. The first time I took my vehicle there, Jeff Busby helped me. He was so professional and willing to help, that he won my business. I highly reccomend him.

Herman

Aug 12, 2013

My expectations are very high for services for which I pay. Freedom Chevrolet met and exceeded my expectations. "Jeff", my service rep, was right on top of everything and exhibited a very professional, courteous, and friendly attitude. He is a credit to Freedom Chevrolet.

BT

Aug 12, 2013

My vehicle purchase experience was one of the best that I ever had. The sales representative was a large part of the rewarding experience. He was very pleasant and genuinely put my interest first to get me what I wanted and more in the vehicle that I wanted. When I Drove home with my new 2013 Chevrolet CRUZ I felt very happy that I got more than what I was looking for at a better price than what I had researched online.

Texans

Aug 6, 2013

I thought your salesman Rodney was very professional and honest. He was very knowledgable of the vehicle that I was interested in and that I eventually purchased. He made my car buying experience a wonderful one.

Hilda

Aug 2, 2013

We enjoyed our buying experience. The salesman was personable, friendly, and knowledgable. We noticed everyone was nice. We were greeted by everyone we came in contact with. The dealership was also clean and although we had some brief delays the accomodations available made the experience worth it. Thank you so much. We have definitely let family and friends know already. We have also started passing out our salesman Julian Martinez business cards out, referring to him as the "only go to person at Freedom Chevrolet".

sitNlow

Jul 26, 2013

My experience with Corky Jackson at Freedom Chevrolet was top notch. I was investigating how much I could save purchasing a 2013 Malibu using the Costco Auto buying program. (This was my first time every purchasing a brand new car, I have always purchased used in the past) Corky took the time to lay out all the details of my savings including the additional manufacture rebates. After seeing the cost using the Costco program and additional rebates, I knew I was going to purchase a car from Corky and Freedom Chevrolet. Corky was very patient and never pushy during the process, I feel he genuinely wanted to get me into a new car at the best price, while assisting me with the best options of selling my existing Malibu that I carried negative equity on. I ultimately traded my 09 Malibu into Freedom Chevrolet for a more than generous amount, which put my purchase price right where I needed it. The finance team also did any excellent job! I came in pre-approved from my existing bank, but the finance team still took the time to see if they could get me a better term and rate and low and behold, they did! I will definitely refer friends and family to go see Corky and purchase from Freedom Chevrolet, especially if they have a Costco membership! And when the time comes, Ill be speaking to Corky first when my wife is ready to purchase a new car. Thank you Corky and the team at Freedom Chevrolet, my experience at your dealership went above and beyond my expectations! Clint Hillan

BKK

Jul 26, 2013

I was amazed and pleased at the service that I received from Jeff Busby, service consultant. He was patient with the information that I gave him and expressed a knowledgeable understanding of the situation. He was friendly, polite and treated me with great respect--as though I was the most important customer he would have all day.I was impressed with his awareness to even the smallest deals. As I picked up my car after it had been serviced, I noticed that it was in better condition than when I had brought it in. I was confident in the information that he gave me concerning my car. When I come back to Freedom, I will be asking for Jeff!

Michael Granado

Jul 21, 2013

I am very pleased with the efforts of the General Managers(Scott Sharp, Rick Lawver), Finance Manager(Ahmad Alqaraz), Service Consultant(Luis Castilleja), and Salesman(Damion Samuels). I initially walked into the dealership very disappointed with the vehicle I had purchased a couple of months earlier. I left a few hours later extremely satisfied due to the personal attention I received considering the unfortunate situation i was in. After all the hard work by the entire staff that assisted me, I left a happy customer with a brand new car. I WILL definitely recommend your dealership to my friends and family. Thank you all again for all your hard work.

Wife of Retired Chevrolet Executive

Jul 10, 2013

The sliding door that releases the ramp on my husband's 2007 Uplander van, outfitted for wheelchair, fell off on 7/2. I called Cavender in Boerne, TX (dealership about 3 miles from us) about repair, and they wouldn't be able to look at it until Monday 7/8. Joe is a quadraplegic and totally homebound without his van. He goes to rehab 5 days a week. I then called Freedom and the Service Manager said to bring it in "right now" so they could order the part and have it ready ASAP. They got the part on Monday and we picked it up Tuesday. What a difference in attitudes.... I had bought a 2012 vehicle from Freedom last fall because Cavender wouldn't meet their trade in price on my S10 pick up.

RedAveo

Jul 7, 2013

Once again, I have received OUTSTANDING support from Freedom Chevrolet's Service Department. The Service manager and the my Service Advisor went above and beyond to insure I was 100% satisfied with my service results. I will again buy my next vehicle at Freedom because I know I will receive stellar vehicle support, long after the sale has been made!

Sam

Jul 3, 2013

Overall, it was a pleasant buying experience and I was very pleased. The staff was courteous and helpful and met all expectations.

David Gallo

Jul 2, 2013

Always a pleasant experience. They never try to pressure us into additional unnecessary repairs. We feel good knowing we can trust the dealer to care for our vehicles at very reasonable service rates. Thank you

Ernie

Jun 4, 2013

Outstanding customer service. No doubt. Fast and efficient service with excellent coffee while you wait.

willie d.

May 13, 2013

It was nice to be in a dealership and not feel like someone is out for your wallet and Jeff seemed like he was really concerned about me and my truck.

Very busy

Apr 15, 2013

Very friendly was in and out in 3 hrs which I thought was wonderful. Had 3 things wrong with with car and was still done rather quickly. Open on Saturday for service. Best thing ever.

Russell

Apr 14, 2013

The service rep was courteous, efficient and very professional. The service was performed in less than the originally estimated time and conditions in the waiting area were exceptional.

dconder

Apr 12, 2013

Since the top reviews are negative here, I thought I'd share a more positive experience. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came recommended when I relocated to SA, so when I took it in for routine PM I mentioned the annoying clank that I'd given up on having repaired. Brian told me he couldn't guarantee results on that... two hours later he called and said they'd found the problem (I'd heard this 8 other times from the other dealerships)... he also said they could do the repair work under warranty, so I ok'd it. The other dealerships had also done warranty work: U bolts, engine mount brackets, shocks, etc. to no avail, so I was still skeptical. The work was done in a timely manner once the parts came in and I drove away that day in the quietest ride I'd had in 9 months. That was 7 months ago and there's still no clank. I've been to this service dept three times since for routine PM and have always received great service. I'm giving overall experience a 5 because not only is the work done well, the waiting room is nice with an ample Keurig supply.

Johnny B Good

Apr 2, 2013

Brian at the service center was very helpful and even wanted to take more precaution on the issue I was having on my new vehicle by running some extra tests, which proved an additional issue needed to be taken care of. The service dept, took care of it and I was back on the road! I appreciate the thorough attention to detail from the service dept.

Chevy Buyer

Mar 27, 2013

David Suarez (sales consultant) was very helpful and really got what I wanted in a vehicle. He managed to create a very smooth process for me that made buying a new vehicle easy and simple. His demeanor appeared honest and I appreciated the fact he didn't try and use a "sales pitch" to me, he answered my questions and let me decide on my purchase.

Geri

Mar 27, 2013

This was the best and painless experience i have ever had while buying a car AWESOME job

SASilverado

Mar 23, 2013

I made an appointment as requested by the dealership for 11am. When I showed up, early I might add, I was told they were busy and my vehicle might be diagnosed but would not be repaired that day. I asked then what was the purpose of making a appointment to which he just shrugged his shoulders. The service advisor new apologized for the issue and only made excuses. Also the customer before me came back from the waiting area got his keys and left as well!! What type of customer service is this. I should have read the reviews here before wasting my time. Looking at the dates of the reviews it seems their customer service has not improved. Those 5 star ratings have to be employees making up stories.

Viona

Nov 27, 2012

Hello, my name is Viona and I've got some things to say about Freedom Chevrolet. It's in a descent area of town, and a an attractive dealership. When I first got there I was standing around looking at a cars fro about 20 minutes, and the sales guys didn't even come up and talk to me. It wasn't until an internet salesman named Jeff Harris was driving by coming back from lunch that I felt appreciated or was paid attention to. Jeff did an exceptional job and completely changed the experience from a negative one, to the most positive experience that I have had at a car dealership. The vehicle preices were very competetive and Jeff was very profesional, I would highly recomened the Freedom Chevrolet and Jeff.

04Duramax

Sep 7, 2012

1. Waited almost 30 minutes to get helped after making an appointment.2. Had to pay for the same service twice within 6,000 miles because of different failures.3. They made no effort to find the root cause of the issues.4. They tried once to get Chevrolet to cover the problem... After that, it was up to me.5. They lack expert diesel technicians to service the diesel vehicles they sell.6. Had to make multiples calls on multiple occasions to get a return call.7. Manager said he would call me back with a "special" discount to try and help. 7a. He didn't call back, he had the service guy call. 7b. The special discount was 20% off. Since I regularly received 10-15% that was insulting.The bottom line is that I have spent thousands of dollars over the last 10 years doing business with this dealership. It seems they have gone way downhill since being acquired by a company out of Houston. Given their shop rates and lack of expertise and inability to do things right the first time, I'll be taking all my business elsewhere and hope everyone who reads this will strongly consider the same. (Gas or Diesel)

brandon.hjella

Sep 5, 2012

Took my car there because my turbo was not boosting. Told my my brackets where wrong and causing a boost leak. Took it to the collision shop the replace my intercooler, said they used original GM brackets. Took it to another shop for inspection they determined my PCM (computer) was faulty and needed replace. Had to spend an additional $120 to determine this and wont reimburse for their bad diagnostics. Sales manager is very rude. Would suggest going to another shop.

DJthomason

Sep 4, 2012

Let me start by saying, I have used Freedom Chevrolet for years, going back to when they were Smith Chevrolet. The big challenge I have with them now is that they take no responsibility and do nothing to identify the root cause of any problem as far as I can tell. As is typical for the Duramax, my fuel injectors went bad at under 130K miles and Chevrolet paid to put in 9 new injectors (yes, 9 - two had to be replaced twice and one was replaced even though it had not gone bad yet). About 60,000 miles later, I took my truck in for some additional work and asked them to do a balance test on the injectors as I was seeing black smoke again. It turns out that 6 more injectors need be replaced but this time Chevrolet says No and Freedom Chevrolet has no answer. They want me to pay over $4K (with tax) to replace all 8 injectors. "So the new and improved injectors last for few miles than a set of tires?" I asked the service manager. He can't explain it. "Was I doing something wrong that caused them to fail?" I asked. No, nothing that we can see. -- This was veiled hint to them that maybe they needed to look for a root cause. Why bother. They didn't even suggest some diagnostics, fuel testing or other options before just saying they would give me a 20% discount on the service. Let me also add that I made an appointment to meet the service manager when I took my truck in for the service. Then I waited almost a half hour for him to help me. When I would call a second or third time, I would finally get a call back on the update on my truck. Finally, when I talked to the service manager, Rick Lawver, he told me there was nothing that he could do. The disapproval came from Chevrolet. I have no doubt this is true, he is impotent to resolve the problem. This does not excuse the fact that over the years I have spent thousands of dollars with Freedom Chevrolet to have my cars fixed and my loyalty to them was met with a slap in the face. The end of this story is simple. I took my truck to a true diesel pro and he is now diagnosing the root cause of the problem. I would be changing injectors every 60K miles with Freedom, and now I'm confident we will fix the problem right and the injectors will last much, much longer.

juanlesscust

Jun 26, 2012

I must say, this dealership will never figure it out based on there current leaders in place. A poor excuse for managment from the bottom all the way up to the GM, with no idea how to run a business. I will say however cheap is there motto, and is suffering compared to the other dealerships in town. Group1 do something, clean house!!!

RAHR!

Mar 23, 2012

We had a great experience at Freedom Chevrolet, they had a place for us to sit with our child, which was a big help. The only negative thing that I have to say is that we were quoted a price on a specific car, but when we got there the car they brought out was bottom of the line, had none of the features of the car that we were quoted a price for. So, in the end after 4 hrs we got the vehicle we wanted. It cost more than what I was quoted by 5k but we did get the vehicle we wanted. At the end of the day we are happy with the car & the low payment.

AnonPerson

Feb 21, 2012

The buying of the car was a reasonably pleasant experience and I thoroughly enjoyed my car for the 6 months that I had it. However, my car was totaled recently by a truck and working with the dealership has since become a total nightmare. I needed to cancel my extended warranty in order to activate my GAP insurance. However to this, I needed to send in forms to the dealership that they would pass on to the company servicing the extended warranty. First they wasted my time by absolutely requiring I go into the dealership in person to fill out the forms (hard to do without a car and when one is in an entirely different city) and when I was able to conjure up transportation to the dealership, they didn't tell me that I would need to bring with me other forms and paperwork to even begin the process. It was a complete waste of time and money and nothing was accomplished. Finally they admitted that I could have easily filled out the one form they needed and sent in the remainder all via email. I did so promptly. Weeks have passed and I have since found out that the dealership has yet to send in the paperwork I gave them, leaving me at square one. I called to find out what was going on and was given excuses and blame-shifting. They refused - REFUSED - to give me the name and phone number of the person in their business center that could actually help me. Andy (the man who told me I had to go in to the dealership in person and then didn't send in my paperwork) had the nerve to tell me point blank he "[didn't] care" about the position that I was in and how the dealership was responsible for putting me in that position. I tried to go over Andy by talking to the managers. Needless to say that neither the Financing Manager nor the General Manager of the entire dealership answer their phones or return my calls. Over a month later, I am still waiting on the dealership to do its job and cancel my warranty. In short they are pleasant and helpful for only the amount of time it takes to get you to buy a car, but after that they are inconsiderate, rude, apathetic, unhelpful, and will not give you the time of day.

texn884

Oct 7, 2011

I had my car into their shop for a engine noise and after taking it apart they found the past shop I won't tell you who it was that repaired it for the same issue a few weeks earlier determined the best way to cure the issue would be to get a Brand New Engine for my car.Everyone involved worked hard and it took a few days but GM and all the other managers agreeded and got my engine to the shop the next day and with one part delay I got my car back today October 7th 2011. Al & Jacob and Rick all came over to me as I was looking over the excellent work they did and I thanked them all. My car has 98,200 miles on it.Everyone told me not to worry we will make this right for you and work to get you a new engine if it is real bad internally.I call this EXCELLENT Customer Service and want to thank General Motors for backing their products this way.Freedom Chevy is a great place to have your car serviced and a great place to buy your vehicls from also.Thank You Freedom ChevyCurtis M. Durben

texn884

Jul 15, 2011

I have been coming to Freedom Chevrolet for many years and Al Barraza has been my service advisor and always takes the time and gets my cars in and out on time and within the dollar amount that was quoted.The techs that I have worked with one my cars have been great. They take pride in their work and go the extra mile and care.The coffee is good and I feel at home when I walk through the door and even with Al is not in the other service writers know me and take great care of me.Your Tech Jacob is my preferred tech but the other techs that have done other specialized jobs on my vehicles are GREAT.Sincerely,Curtis M. Durben

dutchtreat

Jul 11, 2011

This was the sceond car that I bought from Hollis Farley at Freedom Chevrolet. I traded in the 2008 HHR-Super Sport that I bought from him in 2008. Bought a 2011 Cruze LTZ. Dealership had ample cars in inventory with differing levels of equipment and pricing as well as colors. Took me longer to pick out the car than it did to do the deal. Hollis does not play the usual car salesman games. If you want to play games, go see someone else. If you want to get a great deal with a minimum of time spent, then go see Hollis. I was treated as a real person, not just another sale.

dalebarkalow

Sep 25, 2010

I went to Freedom Chevrolet to trade in my Chevy Astro Van. I was greeted by Hollis Farley who asked what i was looking for and a general price range. He suggested looking at the Chevy HHR. We looked at a few and test drove 3 HHR's. This first was rather stripped and was just OK. The second was a HHR panel van which had way too many blind spots for me. Then we drove the HHR Super Sport. I was hooked. Very nicely equiped, quick and fun to drive with the turbocharged engine. Hollis told me that he was positive that I would end up with the SS but that he wanted show me some lower priced options first. We came to a price agreement, went through finance and was on my way in well under 3 hours total.I would recommend that anybody looking for a new car or truck go to Freedom Chevrolet and ask for Hollis. None of the usual car dealer salesman BS. Danny, the sales manager was also very nice to work with and very pleasant.

bfoegelle

Jun 10, 2010

Heed my WARNING. All I can say is RUN THE OTHER WAY!! I just wanted to let those of you who may be looking to purchase a new or used vehicle from a reputable and trustworthy company, look elsewhere. This was absolutely the WORST car buying experience I have ever dealt with. We spent three hours haggling to get a reasonable deal, and had all come to an agreement on the terms and conditions. We were permitted to take the vehicle home for the evening to have our mechanic check it out. Thank you for that opportunity Freedom Chevrolet! After further inspection we discovered multiple issues and safety concerns with the vehicle. One of my big concerns was that the emergency, or parking brake did not work at all, and I live on a steep hill which requires the use of the brake for safety reasons. After returning the vehicle to them the following day and requesting that the repairs be made; because it would not be able to pass a Texas State Inspection in its current condition, we were told that everything would be taken care of at no additional cost. We proceeded to let Alexis Montez, our sales consultant, know that once all the repairs were made we were going to purchase the vehicle and we gave them one thousand dollars down to hold the vehicle. We went to our financial institution that evening to finalize the funding and purchase agreement. After waiting for the purchase agreement to be faxed over, and being told that it had been sent multiple times by Ms. Montez, we discovered that she had been lying and wasting our time. She had never sent it because, apparently after making the agreed-upon repairs they decided it had cost them too much money and were going to charge us an additional three thousand dollars on top of what we had agreed upon and gotten the loan for. After going around and around with them, and their total disregard for my fiances safety by letting her take a vehicle off their lot with such hazardous issues; they told us they would not honor our agreement and would rather sell it to another individual that was willing to pay more. It is nice to see the Freedom Chevrolet and their GM, Mike Springs are more concerned with making a thousand dollars extra, than they are with customer SAFETY and SATISFACTION. So to reiterate, shop elsewhere and BOYCOTT Freedumb Chevrolet!!!