Used Cars for Sale at Fremont Ford in Newark, CA

Briauna Keller

Sep 24, 2016

It took a while for me to actually reach someone at Fremont Ford which was very frustrating since I had an important service issue. My car would not go in reverse, which I found out is a recurring issue with the make and model of my car. When I did reach someone and was able to bring my car in, Jacob was beyond excellent! From the moment I went in he was very attentive and took care of all my needs. He went above and beyond to make sure that I had a car to take my daughter to and from school, while my car was in service and waiting for a back ordered part. To my surprise, the part came in quicker than expected and I was back inside my own car within the week. A huge thank you to Jacob for being professional and having excellent communication turn around times.

Rajagopal Kunhappan

Sep 23, 2016

Service specialist said that the flat cannot be fixed and hence replaced it with a new tire. As usual the dealer charged their high price for replacing the tire. Thank you very much.

Amrit Patra

Sep 22, 2016

The experience was great. I got my car delivered as of promised date of delivery. The work done was neat. Thank you.

Juan Hernandez

Sep 22, 2016

It was a very friendly environment, I would highly recommend that dealer and I will come back later for another car

George Xie

Sep 13, 2016

Ben Pun, our Ford Explorer sales person, was very patience with us and help us leased a very nice SUV. I would highly recommend him to any one of my friends whom are in the market for a car.George

Navaneeth Ranganna

Aug 30, 2016

I would like to see the same kind of performance in the future to give all 5 stars. So far, it has been very good.

Katie Trump

Aug 29, 2016

Wonderful customer service, they made everything very simple and easy to understand. I'll be taking my car in again to get the clutch replaced, and I feel very confident that they'll do an efficient job.

Paul Munoz

Aug 25, 2016

I bring my car here for all my service and maintenance needs. I live in Santa Clara but prefer Fremont ford thanks to Peter in the fast lane. He is always been up front with me and directed me to things I have needed only and given me the correct recommendations for my car and its longevity.

Enrique Duenas

Aug 25, 2016

Outstanding from start to finish. Appreciate everything being explained in detail and explanation of a needed future repair

Amanda Parker

Aug 24, 2016

Always pleased with the work and service. However, my car was in the shop longer than originally expected and I wasn't given a full refund for those days. I would've liked a full refund because what was supposed to be a one-day rental, turned into a seven-day rental. I live on the other side of the bridge and am not off of work until the shop is closed. My car was finished two days before my day off so there was no way of me picking it up in the meantime, however I was still not given the full refund.

Patrick Frawley

Aug 16, 2016

Peter and the team there always takes care of me. I was in and out in an short amount of time.

Jose Acosta

Aug 12, 2016

Great service. Took in my vehicle for a recall. Vehicle was done same day. Advisor was really helpful.

Emma

Aug 12, 2016

Brought car in for an oil change. Service was quick and effortless on my part. Peter always has a ready smile and makes sure to tell you how the car is doing overall ie: if you're close to needing new tires, or next time the cabin air filter will need changing. This way there are never any surprises, I know what happened today and what to expect next time.

Lakshmi Ramaswamy

Aug 10, 2016

I loved the fact that I could get help over the phone, before bringing it in to the shop. The customer care took care of everything

Wichelman Marisa

Aug 9, 2016

Very professional and kind! Love this Ford better than the one I used to go to in San Jose. Peter is AMAZING.

Victor

Aug 6, 2016

I went to this dealer to look at a specific used car. First inquiry was on their website and I receive a speedy response. I called to verify some info and went to look at it that day(2 and a half hour drive for me). The car was extremely clean clean, and with 36k miles, it was almost hard to tell it was used. Everything was as specified on the website. I did not even try to talk down on price since it was already a couple thousand dollars lower than I have found elsewhere for this vehicle. And this was a certified pre owned vehicle for an actual ford dealership. Staff was extremely nice, the building is huge and has nice accommodations for the car buyer. The only issue I had was there was a bit of a wait for financing and paperwork. Once I finally got to that part it was all smooth. Everything was clear, any and all questions were answered, no short answered or the "because we have to" or "it's a normal fee" like a lot of used dealers will give. I had a monthly payment I wanted to stay close to and they worked with me on available features or upgrade options to get me as close to it as possible. I was even able to get 7 year 100k mile warranty through ford. There were honest suggestions made, no forcing or pushing anything. After dealing with just plain horrible dealerships lately, Fremont Ford really made this a stress free process. The entire process took 3 hours from the time I pulled up to the time I left. I am now the owner of a beautiful certified preowned 2014 Ford Focus ST with ST3 package and I couldn't be happier.

Lisa Lohman

Aug 4, 2016

Great service. I would recommend and for sure buy again from fremont ford.

Obaid Amin

Jul 30, 2016

Great experience, even though the place looked extremely busy, I was able to get in and out within 5 minutes.

Robin Rakosi

Jul 22, 2016

Excellent Service! Ford F150... The staff was professional and extremely efficient.

Samuel Urfer

Jul 21, 2016

Everything went swimmingly, thanks a ton for the help over the past year!

James Filice

Jul 20, 2016

Treated with respect and low pressure. Chris and team jumped through many hoops to meet my needs. Would do business again with Fremont Ford.

Marin

Jul 19, 2016

I was very pleased with the communication with the service department. They were very through and efficient about fixing my car.

J Lockwood

Jul 18, 2016

Service was easy to schedule and was completed in the timeframe quoted. Not repaired was passenger door window control that works sporadically. Still works sporadically.

Theresa Brookins

Jul 18, 2016

This was the first time I had ever bought a brand new car and I am beyond pleased. You can't beat service that you'll receive there. The people are wonderful, the service was fantastic and my car is a dream come true Thank you Fremont Ford

Natalie

Jul 16, 2016

My Ford Escape got worked on in the body shop for almost a month. a couple times Stacy told me she would call me to follow up and would not call me. I would have to call myself to see if my car was ready. I didn't always feel like I was in the loop but communication got much better in the last week my car was in the shop.

Curtis Wilson

Jul 15, 2016

Well it was a little hard trying to make an appointment it took me two days,the second day i was on hold for 15 minutes,after that things went find.

Mark and Brenda Call

Jul 15, 2016

We love Peter Peknik! He is BEST!!!!! He make sure that we are happy with their service!!!! He earned an A+! Thanks,Mark and Brenda Call

Gerald Donnelly

Jul 14, 2016

You have an excellent service department. Answers are provided together with any assistance that might be needed. Peter is merely outstanding in all ways. He has developed great customer repor with the complete range of people you serve. He is The Man from my point of view.

Brain L

Jul 14, 2016

Took My Car for 100K Service. I found Service engineers are awesome . They resolved all my issues

Jennath MCR

Jul 14, 2016

Have been here for Buying a new car, Very good experience and i strongly support this delaer

Alex Alba

Jul 13, 2016

My personal experience is great but the way ford company has treated my mother is horrible I wouldn't ever recommend someonne to ford

Jennifer Mcmenamy

Jul 13, 2016

Peter is always helpful. This last service was a bit of an emergency due to kids being off school and needing to be driven around all day. My car was having trouble starting & I couldn't risk being stuck in the middle of nowhere with a carload of kids! He took care of us right away, and we didn't skip a beat! Thanks to Peter, we keep coming back to Fremont Ford's service center.

Hamoyon Ansari

Jul 13, 2016

Yes he very nice guy and he helped us and he lot of knowledge super guy I will recommend more customers any time.

David Frederick

Jul 12, 2016

Your staff took care of my emergency tire replacement quickly and efficiently and made it possible to get me to my appointment on time. All with no appointment and a full schedule of customers. Thank you.

Kim Fridley

Jul 12, 2016

Craig was great. Thank you much for picking me up at the airport. The experience was easy and quick. Nice people,great dealership. Thanks again

Velinda Galvin

Jul 12, 2016

I have a 2015 Ford Focus, and I had my 1st 3 month service. I was able to schedule an appointment right away, and received my car back in the time frame I was told it would be ready. This is the best service department that I have ever worked with.

Jeremy Meigs

Jul 12, 2016

Only improvement would be to fill DEF as the standard oil change on Diesel.Otherwise great! Thanks!jeremy

Oscar Guerra

Jul 12, 2016

AJ at the dealer didn't beat around the bush. I was pressed for time and he got me what I wanted in a timely manner. I bought an explorer and leased a focus on the same day.

Oktay Rasizade

Jul 12, 2016

Liked that my car was perfectly washed during oil change

Catherine Florentino

Jul 8, 2016

Peter is the best!!!! He updated more regularly on the status of my car... Good job!!!

susan ransom

Jul 7, 2016

I had a oil change done to my 2005 Mustang. The service was excellent. And the staff was very helpful. I have been bringing my car there for service since I have had my car which was when I bought it in 2005. And the new waiting area is very nice.

Erich Wilson

Jul 7, 2016

The sales men were very nice, they offered a lot of help, asked if we wanted water, and we're very polite, probably one of the best dealerships in Northern California

Anuj Dixit

Jul 6, 2016

Satnam Singh (Sam) was great in dealing with and took care of us. It was first pleasant experience about the car buying process. Greatly appreciated and we were in and out in about 2 hours with my dream car.

Debra Anderson

Jul 4, 2016

No pressure sales. Sales reps were very accommodating.

Tessa Salvador

Jul 3, 2016

I always receive excellent service advise & help from Peter.

Erin Oneil

Jul 1, 2016

Peter was very friendly and helpful.I was at the end of my maintenance package and Peter proactively made sure all parts of my vehicle were checked and maintained before the package expired.He set expectations and meet and exceeded of expectations.My experience a customer was wonderful and I truly appreciate the great customer service.

Richard Bell

Jul 1, 2016

I would recommend this dealership service department to all my friends and relatives in aheartbeat. Everyone was very helpful and friendly. And the service time was great. Lookingforward to the next service.Thank you

A

Jul 1, 2016

I came into the dealership, unsure of what I wanted. Reza was very knowledgable and helped me determine which car in my price range was best suited for my needs and interests. Knowing that I was a full time student who commutes regularly, he was able to work out an affordable price for a Fusion Hybrid that was better than I could have imagined. I am very satisfied with my purchase and would recommend the dealership to other people in the future.

Azriel Sharir

Jun 29, 2016

David Valencia was very helpful from getting all the details and availalb eoptions to closure on pricing. We technically came in to sign the papers and pickup the car - smooth, short and to the point.Way to go!

David

Jun 28, 2016

Great service , many models for selection, good location

Bruce Edwards

Jun 27, 2016

I brought my car in with a potential problem. It was identified and solved with speed and courtesy.

Matteo Cocchiarella

Jun 25, 2016

Great service all round from dropping vehicle in to being kept informed.

Janet Garin

Jun 23, 2016

I am very pleased with my 2013 Ford Fusion. Dave Elkins was my contact, and he did a superior job is showing me various pre-owned cars. He was extremely informative and patient as I was deciding on my choice of automobile.

Arthur Mitsutome

Jun 20, 2016

Although I had to change my appointment with the guys several times, they were always flexible and ready when I arrived with just the vehicle I needed.

Sai Kavali

Jun 18, 2016

This was the first time I had been to Fremont Ford dealership and I received a warm welcome from Derek (service advisor).He was professional through out our conversation and did a great job.

Peter Peknik

Jun 16, 2016

DAVID VALENCIA IS THE BESTEST AT WHAT HE DOES HE WAS TRULEY HELPFULL ON SHOWING THE DIFFERENT VEHICLES AND EVALUATING WHAT MY NEEDS ARE TO GET ME IN THE RIGHT CAR FOR ME

Yvonne Brown

Jun 16, 2016

Mo Molina was extremely courteous and helpful with my 2011 escape hybrid.....30,000 mile service, new tires, etc....(I've been frequenting this establishment since prior to 2005....always courteous, careful, great service....above and beyond!!)

10nmbri

Jun 15, 2016

STAY AWAY. Terrible service department. Kept my vehicle for two days and did not fix even one problem out of the four. Furthermore, they managed to make it worse on a brand new vehicle.

Shari Sears

Jun 14, 2016

I was able to drop my escape the night before and by 10am your service dept had called me to let me know that it was complete and could come pick it up anytime. I really appreciate the convenience in dropping of and being able to pick it up the next day. Thank You

kelly haustveit

Jun 14, 2016

Had our 06 Ranger in for service, it was due for smog, we were sure it would pass, but its what we feel is a good thing to do anyway. Even though its out of warranty, the dealership is excellent at keeping track of what has been done, and what should be done. It looked like the trans. fluid was due for changing, but as it was out of warrany the price was more than we really expected to spend, they checked the fluid first, and let us decide. It was borderline, we could have passed, but decided to go ahead and have it changed. Glad we did, it works better now. So, the servive was excellent, the staff was very helpful.

Ron Barber

Jun 13, 2016

Was told what work needed to be done. Great work. Job completed as stated.Thanks!

Ruth Billmann

Jun 12, 2016

I was a 100 procent satisfied with the service and all the help I got from the staff.Love my car Thank you Ruth

Juan Martinez

Jun 11, 2016

To who it may concern My experience buying my GMC sierra was not too good I had to go back four time to get the paper work done right.

not sure

Jun 10, 2016

Didn't get my title for 18 months If you consider to do business with this dealer, don't! Stop thinking about it and run far away. 1). I purchased a certified pre-own car in Fremont Ford, but I didn't get my title until 18 months later. I went to Fremont Ford many times but they couldn't give me a solution. The managers were mean. They treated me like I wanted to steal something from them. You don't want this to happen to you even if there is only a 10% chance. 2). I spent thousands of dollars on repairing this car's break, battery, and air conditioner. This car was a "certified" car. I thought that certified meant trust-worthy. Doing business with this dealership proved me wrong. 3). I bought an extended warranty worth $3000 for 7 years maintenance. I canceled it because I could not take any more on repairing this car. The finance manager said that I would get the majority of my money back since it was fewer than 2 years. They only returned me $1400. Clearly they knew how to do the math. Don't buy extended warranty even if you can take the risk buying a car without title.

Fazeel Dinga

Jun 8, 2016

I purchased a brand new Ford Mustang Eco boost, the experience was fantastic they got me a great deal and bargained for my behalf for a great rate and great price I am likely to come here again for more vehicles

Jaisimha Vakati

Jun 8, 2016

Peter was awesome and very helpful. I didn't have to wait much and I got back my car real quick

Ashwin Patalay

Jun 7, 2016

Came here for the very first time for my fiesta's servicing on a weekend.Met Derek at Servicing center and he was a true gentleman.He gave an estimate about an hour and a half to get the servicing done and car was ready before that.Definitely recommend this place.Thank you Fremont Ford!

Raymond Montoya

Jun 7, 2016

My vehicle was in for its scheduled maintenance and the staff was on top of its history, current status, and took care of it quickly. The free coffee and nice lounge also helps a lot. I have several vehicles I service at Fremont Ford and will continue to do so.

Nadine Hailey

Jun 6, 2016

Service manager was very helpful. I called in that Morning. Discussed my car problems. Was very helpful in listening. My car was towed to dealership. Service was started in reasonable time. I was there from about 10 am to 4 pm. Waiting in waiting room. Service manager kept me informed of the progress of my repairs. I have a 2014 Ford Escape purchased at Fremont Ford. I like the service here,that's why I come here from Oakland.

Michael Greer

Jun 5, 2016

Fremont Ford has bent over backwards for me. I can't see using anyone else!

Kartik Surugucchi

Jun 5, 2016

Fiesta ST. Service was good. Car is running great.

Ariel Villaluz

Jun 5, 2016

My experience at Fremont Ford was great. Great staff, Zee Alton was very helpful.

Norma Mcgee

Jun 4, 2016

the service rep was friendly and informative. wait time was for repair was what they estitmated

Kristin

Jun 1, 2016

Everyone was extremely friendly and helpful. The experience was fast. The staff is knowledgable about their product and wants to take care of repeat/return customers.

Colin

May 31, 2016

I went in to see my options for trading in my vehicle for a newer model. The sales team exceeded my expectations and worked out a great deal for me and I ended up leaving in a new truck. I felt the sales team was friendly and honest and not once did I feel pushed into buying anything. I'd recommend this dealer to anyone looking for a new vehicle.

Eric Jay Zarate

May 31, 2016

Excellent customer service advisor. All services done as promised.

Michael Mcdaniel

May 31, 2016

Clean and nice waiting area. good coffee. Service was timely

Oscar Arteaga

May 31, 2016

I leased 2016 fiesta ST customer service was great

Kanwarjit Bhasin

May 31, 2016

Ford Explore PlatinumAfter the shopping experience at Ford Ftremont, have become great fan of Abbas, Satnam and Lalit. they were very friendly, gave us good advise during the whole process, answered all our questions. Assuring them more business in near future. After, this experience, will always come back to Ford Fremont for future purchases

Carleton Hardy

May 29, 2016

I brought in my 10 year old Freestar van with 156 thousand miles on it and said It's not running right, fix it. They did. In other words they performed a miracle. What more could I ask. Turned out to be a computer problem. I once told my wife, Computers are the reason men invented Hammers.

John Summers

May 29, 2016

I was satisfied with the service, it was an oil change hard to be dissatisfied. I was a little concerned with the unmet promise of the delivery time for my F150, and the wait time for the shuttle. Neither of these were big issues and did not take anything from the service or the dept. I especially would like to commend the shuttle driver, she was awesome. I also had a follow up call from the customer service rep and she did an excellent job ensuring I was cared for. Overall, the experience was fine and the follow up was even better. The dept. and the dealership have my recommendation

Craig Snyder

May 27, 2016

My 2013 Fusion Hybrid was at the end of the 36000 mile warranty so I brought it in for a regular maintenance and to address several re-calls. The team was surprised that I was going to wait at the dealership and work remotely while they performed what the estimated would be around 7 hours of work. The facilities allowed me to work effectively throughout the day and to my great surprise the work was completed on time and with a smile. Great Job Ford team!!!

Oscar Guerra

May 27, 2016

My sales rep understood what I wanted and he got it for me.

Ferdinand Paat

May 26, 2016

I went on Saturday without any appointment taking a chance if they can do oil change for my car and YES, they accomodate me and they are so nice... I will definitely recommend Fremont Ford for service even your car is not a Ford one!

Jiao He

May 25, 2016

I like the service at Fremont Ford. 1. Making appointment is easy and fast2. waiting time is acceptiable3. staff is helpful

Sruthi Mothakapalli Patel

May 24, 2016

The service is excellent and friendly. I would definitely recommand Fremont Ford for my friends.

Isidro Velez

May 21, 2016

Great service! aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Nancy Olsen

May 20, 2016

Moe was very helpful with our service needs. We have been having our F150 serviced here since we purchased it.

Audrey Mariscal

May 18, 2016

Great service to my car and stuff was friendly towards me.

Sivanesan Tulasidas

May 18, 2016

All the aspects of the service was handled well. The service manager was very knowledgeable and helpful.Thanks

Ed Ohye

May 15, 2016

Oil change was done while I wait. 1 1/2 hours. Very smooth

Fernando Buchner

May 15, 2016

The service advisor was very helpful and answer all my questions and concerns.

Lin Luo

May 14, 2016

The service representative (cannot remember his name) was very professional and kind. We would like to come back more if we always get this kind of service.

Donna Richardson

May 14, 2016

This was my first visit at the Service Center for an oil change. Everyone was courteous and hellful. The waiting areas were quiet and comfortable. I usually wait for my car. This was my first visit and it won't be my last. I was surprised how short my stay was for an oil change.

Abhishek Raina

May 14, 2016

Moe is a nice guy and makes sure that you know what's going on with your car and gives the best service..

Aaron Garcia

May 13, 2016

My Experience was excellent, I arrived just to test drive a ford focus and was helped right away. I walked the different models and was shown what was available, also explained the different features in each model. Chris and his helper listened to what I was looking for a gave suggestions and comments, then took me out to test drive. After test drive we walked inside and did some talking on numbers and different options, no real pressure game me and my wife time to talk on the different option and looked a the car again. After right deal was reached everything else went great with finance person on showing other service options and explained each document.I'm very happy with my new car and couldn't be more happier with the service that was provided. Thank you for everything and great team work.

Shawn Runnion

May 13, 2016

The sales rep Craig went above and beyond helping us get into lease with the new 2016 F150 since our previous 2007 f-150 had just broken on way to Eureka. Service was great. The staff in sales and service department were extremely friend and out going while try to get us back on the road. Thank you so much.

KempoGal

May 12, 2016

It was quick and painless. They surprised my by having the part I needed in stock.

Katherine Carter

May 12, 2016

Moe was my service advisor and he was fantastic. Moe provided lots of details and explanations. He was very friendly and made me feel comfortable with the work being done. He was also very knowledgeable. Moe provided the best customer service experience I have ever had with Fremont Ford

Christine Phillips

May 12, 2016

My service advisor, Shawn Marques, was great. Very fast and efficient.

Teresa Fontanilla

May 11, 2016

Customer Service was easy to deal with and the car was returned as expected. Cosmetically the glove box still does not look like its shut correctly; however, the light and door now stays firmly shut.

Steven Rodriguez

May 10, 2016

it took a long time to get my car fix to to long.

Beverly Gouveia

May 10, 2016

This was an internet only purchase. Zee was quick to respond to our specific car requirements. He located the car at another dealership and had it shipped to Fremont Ford. Great service, great price, great purchase transaction!

Hosnia Asalati

May 10, 2016

Great service mo was very helpfully would recommend my friends and family to Fremot ford good. Job Fremont ford

Ellixander Herrera

May 10, 2016

I purchased a brand new 2016 Ford Mustang Ecoboost (4 cylinder) and couldn't be happier! Omar and his staff including Larry and even down to the financial representative made this transaction as smooth as the ride itself. I am very happy and grateful towards this Ford location! I will definitely spread the word and recommend to anyone interested in purchasing a new car. Thanks Omar and staff!

Brett Butler

May 10, 2016

The service was fine, but when I arrived, there was no record of my appointment. You were able to take me anyway, but it was a 3.5 hour wait for a simple 10,000 mile check-up.

Roy Young

May 9, 2016

Communication was great with Peter,The Edge was fixed and doing great.

Matilda Imbukwa

May 6, 2016

Very helpful. Spot on customer care especially Sales team Mr Valencia and Clint. I am sooo loving my car. Ford Focus. Very sweet guys. Thank you for making my first time car buying very exciting

man singh

May 5, 2016

I bought a new car from this dealer last week. The customer service was excellent and I would recommend them to anyone. They were very helpful with questions and made a few good recommendations.

Vijay Anisetti

May 5, 2016

Staff was courteous and provided detailed information about the service.The remodeled offices look very neat and welcoming. The waiting area is great.

Michael

May 4, 2016

I have had my car for almost two years...Have always had my service done there...I never had a problem until my last visit...I noticed the plastic bolts on a small panel were falling out...One side had one bolt left and the other had one missing..I took the side off that had one bolt left so I wouldn't loose the panel...Later I found one bolt on the ground.. I took the car in to have them fix the problem..They wanted me to pay 85 dollars to put the panel back on..I questioned why I had to pay and the adviser said we can fix it if you have it serviced....I handed them the panel and the two bolts I had...When I picked up the car I was told the mechanic said he fixed it the best he could and it might not stay on....When I got to the car I look underneath and four bolts were missing...When I went back I was told that they told me they would use my hardware...They lied....They told me to order the bolts myself...I asked for a comment sheet and they told me to call ford if i had a problem...They gave me a 1-800 number...I ended up getting some bolts myself...I have purchased two cars from fremont ford and they lost my business and the business of the people I know...Smart move guys loosing business for 10 dollars worth of bolts and 10 mins of work...The work order said reinstall....Really you guys reinstall parts with half of the bolts missing...????? I was told by and employee who I won't name these bolts fall out all the time.............I won't want him to get in trouble....

Suzanne Demers

May 4, 2016

Suzanne Demers here.I have a 2010 Ford Escape and am very thankful for it. Sturdy, large enough for carrying everything and small enough to move around in traffic easily. The repair shop is great. Everything to fix a car including the people to do the repars is in one building.Thank you. Sincerely, Suzanne

Jimmy Bray

May 3, 2016

The guys where very professional and sincere great people. In thank them for making my experience getting my car an awesome thing

Amrit Patra

Apr 30, 2016

it was altogether an awesome experience. The facility was clean and the service advisor understands the problem in detail.

Cynthia Weiss

Apr 29, 2016

I love Omar. He's a laid back hands in the pocket kind of salesperson. He's not pushy at all. If you tell him what you are looking for, he goes out of his way to accommodate you. KUDOS to the NICE car salesman.

justi-ann najar

Apr 28, 2016

Very pleasant and helpful. Very happy I was able to bring it to your location.

Joseph Viola

Apr 27, 2016

Great experience. Sales rep was great. Buying process was very smooth and got what we wanted at a good price.

Mario Zuniga

Apr 27, 2016

Super easy buying experience, the sales person was excellent, the sales manager was fast with no games I mean he knew what I wanted and they both found it. Definitely will buy again at Fremont Ford (it's my second time already).

Jianzhong Feng

Apr 26, 2016

* 2016 Ford focus SE white* Service is really good. Jhinbo is very helpful. The manager does not talk too much but his every word gets to the point. I like that!* Staff is helpful.5 Stars!!!

Petr Skoda

Apr 26, 2016

Everything was great. On time, pickup, drop off. Best experience I ever had. Thank you.Petr Skoda

Kassandra Reyes Flores

Apr 22, 2016

Everything was great ! They took care of everything

Emilio Buentipo

Apr 18, 2016

Staff was very professional and took care of us in a matter that is beyond words.

Hamoyon Ansari

Apr 17, 2016

very friendly people and i enjoyed their service. and their driver took and drop me off at my location

Eva Jones

Apr 17, 2016

Peter has always been very helpful and helps me understand of any issues and problems I will have with my car at the time of my appointment. I have never had any problems. I feel comfortable knowing that he will take good care of my car. This guy needs a raise for the hard work he does!Thank you,Eva Jones

Richard Bacon

Apr 16, 2016

Everyone helpful and cheerful etc etc etc etc etc etc

Mohammad Nader

Apr 14, 2016

Great customer service Lurry the finance manager was great

Brian Betts

Apr 9, 2016

Over all I satisfied but I am not satisfied with the end result. My truck is off alignment and will have to go back. Would liked to have had my truck washed for me.my service handler did a good job

Melissa Jimenez

Apr 7, 2016

Reza Sawe did an amazing job at making my first time buying a car a positive experience. Recommend him highly.

Filiga Soisoi

Apr 5, 2016

Two years ago on May 3, 2014 I walked into Fremont Ford with my dad looking to get my first car, ever. The guys at Fremont Ford were more than helpful when I had walked in with my mind already set on getting a 2014 Ford Fusion. They went over everything with me and made sure that my dad and I were well aware of everything that my money was going to. They worked for hours trying to come up with as good of a deal as they could, for me, and I took it once my dad and I agreed on it. Fast forward to April 1, 2016. It did not seem like it was too long since the last time I was there, but it was. Right away Ahmad came over to me and was ready to start asking questions about my visit. That was until my dad pulled up. Ahmad had apparently already spoken with my dad a week before and my dad had already laid out some expectations for when I came in. Walking through the lot, my eyes fell on this 2016 hybrid Ford Fusion. It was the same charcoal gray color as the one I already had, but this one came with leather seats and fully loaded with everything my 2014 didn't have. I was determined to get this one. My dad and I spent hours working with Ahmad to come to an agreement on my payments. There were times when Ahmad needed to go to his manager and gm because my dad can be a stubborn man. When we had time to wait, Ahmad was a kind and caring man. He and my dad spoke a lot about their different upbringings and exchanging life stories. Ahmad was a great man even before stepping foot into Fremont Ford as an employee. He fought for us to get our car, which was awesome; but that is nothing compared to how he fought for a better life for himself and his family. Thank you, Ahmad, for your service to the USA and to my dad and I.

Richard Holland

Mar 31, 2016

Very professional and helpful. Would recommend to others

Francisco Lopez

Mar 31, 2016

Hi my name is Francisco I was referred To Fremont ford and to talk to OMAR OMARI sales rep by a Freind , I was in the market for a 2016 Ford Explorer, OMAR OMARI was very nice and very helpful he helped me make up my mind on which explorer to pick as they all have different options, after all his help I then meet SAYED (ABBAS) ASALATI finance manager which was a great help and got me the best APR rate and explained everything to me very well , I am very happy with there service , if you are in the market for a new Ford make sure u stop by at Fremont Ford and ask for OMAR OMARI !

Jia Wei

Mar 30, 2016

Service was great, and quick. Although the price is slightly high, I hope everything worth the money. If you can offer a package with tire rotation, that will be excellent!

Deepak Sharma

Mar 29, 2016

Very Professional people. Bought a black mustang. The salesman Satnam Singh made us feel like we were home and not getting ripped off and he definitely knows what he is doing. Overall, good experience and would go there again to buy another car.

Peter Petit

Mar 29, 2016

Very Pleased with the service, and the Service Manager

Franklin Dickinson

Mar 27, 2016

2014 Fusion; but full service and extended warranty for 5 years.The service went as expected, Peter did well, and it was completed a bit early which was helpful.I was able to work in the waiting area as needed; which was a plus.My only wish is that the service could start a bit early, say about 7am.Thanks,

Kiran Kota

Mar 26, 2016

Excellent service. Thank you so much. appreciate the help provided. Hope the same will go further too.

Michael Greer

Mar 25, 2016

The team did a great job on getting me the best price on the tires that I bought. I truly appreciate that.

Garry Jackson

Mar 21, 2016

FocusEverything went well.The staff was excellent.

Lowell Thomas

Mar 21, 2016

We were veryy sarisfied with the service we received for our Ford Fusion.We WEre very satisfied with the short wait time to make an appointment./

Wichelman Marisa

Mar 21, 2016

I recently had a huge flat tire that messed up my alignment. Moe (not sure if I'm spelling his name right?) and his team were excellent. My car got started on right away as soon as I checked in. After, they were done Mo showed me a very clear printed out diagram of where my alignment had been and where it was now (back to normal hurray!). Great experience!!!!!!!

Min Chen

Mar 21, 2016

The service speed is pretty fast, about one hour after appointment the service was done.There was small defect with back driver's door, and the service experts fixed it.

Jagdeep Gill

Mar 21, 2016

Not only very good and very helpful customer service but very co operative too.

Cathy

Mar 21, 2016

As always are Service Rep, Peter is awesome. He lets us know what issues and problems with have with the car and lets us decide when we will get it fixed. No pressuring. And we always come back.

James Walkup

Mar 21, 2016

Your courtesy and professional service is always appreciated. It is always explained to me what needs to be done on my car.

Filiberto Jasso

Mar 21, 2016

My experience was excellent!! The sales asscociate was very helpful and he took his time explaining everything..

Mathew Tom

Mar 21, 2016

Zee and abass were very helpful to make sure I got the best service possible. I would recommend them.to anyone and will be doing so in the future Thank you for all the help.Matt

Paul Barker

Mar 21, 2016

It was a very very good experience I've ever had at a dealership the guys there help me out took care of me thank you very much

Raymond Anthony Cruz

Mar 21, 2016

We purchased a 2016 ford mustang. The staff were so nice, friendly and very accomodating.

Madonna Andersen

Mar 21, 2016

Worked with Rob Van Arsdale in Sales. He was prepared and at his desk when I arrived for appointments. He was friendly and sympathetic (I have a bad back.) He knew his product, answering all my questions when I took a test drive in the 2016 Ford Fusion. He acted as my liaison - making introductions to the Service and Finance Departments. Purchased the 2016 Ford Fusion SE and an extended warranty from Jericho in Finance, who was also very knowledgeable, competent, and friendly. It's a long haul - buying a vehicle - but these gentlemen brought their experience and humor to the process - and I made it out alive!

Jorge Gomez

Mar 21, 2016

This was one of the best dealers that I have dealed with the best customer service I have had in a long time

Jin Luo

Mar 21, 2016

very good service in Fremont Ford and very good price, nice car,

Eduardo Pacheco

Feb 23, 2016

2016 Ford Fiesta and the service was amazing especially our sales person that helped us.

Elizabeth Thurairatnam

Feb 22, 2016

I purchased a 2015 Ford Edge, and I couldn't be more ecstatic about my purchase. This was my first car purchase and buying experience. I went to the dealership in the morning and left that afternoon with my new SUV. The staff was extremely patient with my 150 questions from the sales guy up to the manager and we did not feel pressured to buy a car that day. The manager Abbas came by several times to make sure my family and I were taken care of and if we had any concerns or questions. Once we were in finance Raul was quick and efficient going through every section and explained to us exactly what were signing. I couldn't ask for a better car buying experience and it being my first I will always remember the great team that took care of my family and I. I have referred a few friends and colleagues and I am happy to say they had the same great experience I did. Keep up the good work Fremont Ford!

Terry Merritt

Feb 20, 2016

Dave Elkins is great sales person. He made it fast and easy for us to buy the car we were interested in and at great price. Dave is the man to see at Fremont Ford if you want to buy a car.

John Parker

Feb 18, 2016

We receive excellent customer service . Our sales person was very knowledgable about the car we purchase and also very helpful. Our finance person was very helpful and gave us excellent service also

Nicole George

Feb 17, 2016

We came in not knowing a single thing, silly, I know. But Reza was very confident that he could help! He was very honest, to the point, and made us feel at ease. Abaas, and Oliver were amazing as well! Everything seemed so easy, they explained everything, and I felt Fremont Ford, and the staff, genuinely cared about us, and were looking out for our best interest. We left with a 2016 Ford Escape! This was such an easy process, with hiccups along the way! Thank you!!

Sarah Gallion

Feb 17, 2016

Very friendly staff. Work was done faster then I was told. I love coming to this dealership and getting all the maintenance done on my car. I wouldn't take it anywhere else.

Leanne Nelson

Feb 16, 2016

made appointment online, was told what to expect, everything went as planned, thank you

Jie Zhang

Feb 15, 2016

Every time visiting Fremont Ford is a great experiences. Warm welcomes, clear explanations, and great services.

Priscilla Bayani

Feb 13, 2016

Peter - Great Service manager. Very helpful and explained work done on our 2013 Ford Explorer. Will come back again as a loyal customerThanks!

Valerie Bolduc

Feb 12, 2016

All my experiences have been good with this dealership. My only complaint is that there is no place to park your car if you are dropping off for service or looking to buy a new vehicle. I bought my vehicle in April 2015 and not much as changed.

D.Lagman

Feb 11, 2016

I picked up a new 2016 Ford Explorer from Fremont Ford last July and it's been perfect since the delivery day. I've been a little short on time with business and family trips and realized the Explorer was a little over the 1st service interval. I called Fremont Ford's service dept on a Friday to schedule an appt and there wasn't an opening until the following Tuesday. I explained that it's a little over the 7500mi service interval, my time is booked for most of next week was hoping something might be available that afternoon or even Saturday. They asked me to come in that afternoon and they'll fit me in. I was in and out within 75min. Their guest lounge is very accommodating with bottled water, an awesome coffee maker, big screen TV and business work stations where I spent most of my time getting some work done. They also offer shuttle rides but I elected to wait for my vehicle. My visit was a very pleasant experience and I must mention to ask for Moe, he'll make sure you're visit is as stress free as was mine.

Michael Azevedo

Feb 11, 2016

I purchased the 2016 Fusion Energy Titanium. Great car and great service. I strongly recommend Fremont Ford to anyone interested in buying a new vehicle.

Jaspreet Kaur

Feb 10, 2016

Ford F-150Service was great and staff was really good and helpful.

Sekope Tagilala

Feb 4, 2016

Staff was great through my routine maintance. Great team

Josefina Rubio

Feb 2, 2016

The service and maintence department has by far the most exceptional service I have ever experienced. However, when first purchasing my vehicle at Fremont ford, it was terrible experience. I had to put my car into service one week after purchasing my car in which I had to rent a car in which I had to pay directly out of my pocket for the fees. This by far was the worst dealership I have ever encountered and will not recommend anyone to purchase a vehicle at this dealership!

Patricia Salvador

Feb 2, 2016

My service advisor is professional & very helpful. He takes the time to explain my options and help when possible. After some unfavorable dealings with other service advisors I really appreciate him.

Mary Nicholson

Feb 1, 2016

My 2015 Fusion had it's 20k service done. Peter is usually the guy i work eith when i am there. The whole crew is great. Friendly and professional. I trust my car being worked on by these techs, and i know the work always gets done correctly, and i have never once thought twice about buying my car at this dealership. Mary N.

John

Jan 30, 2016

2014 CMax was brought in for 15K miles service. Car was promised at 9:15 and was finished at 9:30. Excellent timing. Customer waiting area is great.

Karen Burke

Jan 30, 2016

The person I dealt with was very nice and helpful. My only issue and it was not with him, is when I call in and make the appointment for an oil change, I really really wish that the person I am speaking with would let me know if the car is in need of a larger check up. I had planed, for about a half an hour and I am told when I get there at it needs its 30,000 mile check up and it will be 4 hours. This is the second time this has happened to me. The first time I was not told how long it would take and I had 3 grand children with me, not much fun sitting around for the work to be done. I will say, that this time I was given a rental car, so I was able to continue on with my day.

Don Wycoff

Jan 27, 2016

Not much to tell - I brought the car in and they took care of it. Nice people.

Emma

Jan 27, 2016

Steve is the best. I always try to work with him when he's available. He remembers me and my car. He also doesn't take my time for granted- he's quick and efficient, while making sure I understand what work is required for my visit.

Jill Carlton

Jan 26, 2016

Service Adviser was very helpful and kept me updated on the status of my vehicle

Monty Bijlani

Jan 26, 2016

was very stress free and the Sales Person (ZEE) was very helpfull

Waiwa Siu

Jan 26, 2016

Good experience for me. Happy to see you. I will go there again. Everything looks good so on.

Ashokkoemar Nirsoe

Jan 23, 2016

Staff are friendly, courteous and knowledgeable,always delivering the best service available.

Jeanne Flaherty

Jan 22, 2016

Peter was very very efficient and helpful as usual. The service was perfect.

Katherine Bode

Jan 22, 2016

Was easy to make an appointment online. Showed up on time, it was a little busy but was taken care of quickly and was able to express some issues I had and off my car went to get serviced. I was able to comfortably wait for my car to finish up inside. Peter is always awesome with getting my car in and out in no time.

Jason Liu

Jan 21, 2016

I had a great experience at the Fremont Ford dealership. AJ and Johnny were 2 of the friendliest and informative sales and finance associates I have ever dealt with. AJ was realistic and used performance measures to compare cars that I was interested in buying. He let me test drive a bunch of cars, taking most of his day just to make sure I was happy with my purchase and I still am. Johnny broke down the finances and package details and went through everything with much clarity. I look forward to my next car purchase from this dealership.

Anjan Balakrishna

Jan 21, 2016

The Sales Executive was very knowledgeable to explain us all the features about Ford Focus Titanium that we're considering. His detailed explanation helped us make the buying decision fast. He was kind, honest and no marketing talk, which is what we liked the lot. Overall the purchase experience was great and would definitely recommend Fremont Ford to our friends & relatives.

Anna Grinberg

Jan 20, 2016

The car was diagnosed with oil leak. I requested to leave the car for one day only for diagnostics. Diagnostics was done and then I made arrangement to leave for repair. Repair was done on time as promised. Service personal were very accommodating.

Lawrence Korwatch

Jan 20, 2016

2015 Ford Edge from Fremont Ford (Fremont Ca.). Service and staff very helpful especially Dave Elkins who was very helpful in explaning all the new technical aspects of the car.I would definitly buy a car from him again!

Gretchen Stenson

Jan 20, 2016

The service was professional and quality. I will keep coming back!

Marck Magtoto

Jan 19, 2016

Good people are very helpful.Answered all my questions very clearly

Tracy Lahti

Jan 19, 2016

The first time I went in for service for my new 2015 Ford Focus Titanium,there were several problems with this new car. The service adviser was extremely rude, negative and all around not pleasant to deal with. In addition to that, I had to rent a car because they couldn't get the work done on time ON A BRAND NEW CAR. The part needed was on back order for quite some time. During my recent visit to have the back ordered part installed, I was happy to learn that the service person I had dealt with the first time was no longer with the company. The new service person was courteous and very helpful - outstanding and my car was ready when promised.Thanks

Margaret Saenz

Jan 19, 2016

Bought a beautiful 2015 F150 Sport. Happy customer here!!!

Rebecca Shapiro

Jan 18, 2016

Shawn Marques was wonderful!! Kept me informed and was really nice.

Benjamin Fernandez

Jan 16, 2016

Peter Petnik my service advisor did a great job in taking care of my needs and explaining exactly what was done to the vehicle. If I have to explain why I didn't give a 5 to how you did it was for the lack of detail written explanation as to what was done on the vehicle. When I look at my bill and I see $200 + for labor and $197.00 for parts, it should be expected that I have the breakdown for everything that was performed and my invoice did not show it that way. It leaves you to speculate exactly what was done. A 15000 mile service shouldn't cost $429.00. I found this rather excessive compared to other dealerships that I have taken my vehicles to. Such as Honda with my civic and Chevrolet with my corvette.

Shirley

Jan 7, 2016

Friendly, polite, professional, clean, lobby is comfortable, bright and has good wifi service. Having a sign language service rep is great.

Wendy

Jan 7, 2016

From the salesman to the sales manager and finance dept. They catered to you to meet your goal to leave with a new car. They did there best to get you the right deal and make majic happen and wishes come true. I was very impressed being that was my 6th dealership and 2nd ford store I had went to. None of the others did what fremont did. Omar and Sam put 100% to make this deal happen. When we left I felt great and happy so happy I took my brother a week later and he also bought a car. Very impressed. Will always go back. I hope the team that is there today is there for a long time.

Victoria

Jan 7, 2016

Working with Rob V was, by far, the best experience I have ever had with a sales consultant for the purchase of a vehicle! He was honest with me about everything. I knew where I stood throughout the entire process. He went out of his way to contact me with updates about the progress of my factory order. Even the paperwork went smoothly! (Many thanks to Rob V)

Syed

Jan 7, 2016

Simple and straight forward - no sales games. I walked in and shared what I am looking for, test drove the car, and got deal done fairly quickly

Eric

Jan 6, 2016

I came in frazzeled at the end of the day. Fremont Ford loaned me a car to try out overnight so I could come in fresh in the morning to handle the sale. Zee was very helpful/professional.

Yaamini

Jan 5, 2016

Mr. Vaseem Mohammed immediately helped my family feel at ease-- he helped us select a great car, walked us through the process, was extremely knowledgeable, and continues to be readily available for any questions. He is an outstanding employee!

Cliff

Jan 1, 2016

The Service personnel were all very friendly and professional. The facilities were clean and welcoming to the Customers. There was coffee, tea, and water available, as well as a TV and well kept lounge area. My service time and cost was consistent with the stated estimate when I arrived.

Carl

Dec 25, 2015

Speed and promptness in getting me in and out quickly. Peter made a great recommendation that helped me decide my car service.

Kelly

Dec 22, 2015

Omar took good care of us and Oliver was really friendly and made the paperwork much less tedious than previous experiences elsewhere.

Sandra

Dec 21, 2015

I consider the work done on my car is top notch. Peter is excellent when it comes to customer care. Everyone tells me that I'm foolish and spending more money by going to a dealership for services, but I haven't found in the 6 yrs. I have been using Fremont Ford that to be the case. I never feel like I'm being taken advantage of.

Anil

Dec 19, 2015

I like the way how the Omar Omari (sales representative) interacted.The Guy was very friendly,still professional,customer oriented,very helpful.I got a very good deal from here.This is my first Car and I am very happy to get it within a couple of days.

Erika

Dec 19, 2015

I liked how I wasn't pressured into anything. I felt like Chris my salesman was really trying to help me rather than make money.

Disha

Dec 17, 2015

The associate was really polite n gr8... he knew what he was talking and the job was done timely .

Clinton

Dec 17, 2015

The facilities were clean and presentable, sales were friendly with the usual amount of salesmanship, someone was available to speak Punjabi with my fiance.

Philip

Dec 16, 2015

The service person, Mo, did a great job working with me, understanding the issue and my preferences with regard to repair. Mo also stayed with me through ordering a needed part. After the repair Mo worked the process of ensuring a refund was credited properly to my credit card as the part for the part for the repair was different, and cost less, than originally thought.

Myron

Dec 16, 2015

The salesman and sales manager were both affable and non pressuring, they were obviously trying to make a sale but the sales pitch was in the comfortable range

Sarita

Dec 11, 2015

I like it when I'm told what was done to my car. And if I have questions he answered them.

Adam

Dec 10, 2015

My car was fixed under warranty, fixed correctly, and there was no hassle identifying the issue and getting the work done for free. The mechanic came in on his day off to finish the job on Saturday also - so I could get my car back sooner.

Katherine

Dec 9, 2015

Accommodation by the staff was great, everyone made me feel welcome. Kudos to the lady in front desk who secured the restroom for me while I change my son's diaper.

Gene

Nov 26, 2015

Sohi was very knowledgeable and helpful. He made recommendations but did not push. He allowed us plenty of time to discuss and make a decision and then helped us get the best deal.

Jose

Nov 26, 2015

Elvis made everything very painless and smooth. I am extremely Happy with my purchase and the amazing deal that i Got. I spent about 2 hours there but it could have been a lot faster if I made up my mind sooner. But everyone who i spoke with at the dealership were all knowledgeable and friendly.

William

Nov 26, 2015

Great car and empolyees are very customer focused. First time I felt good about spend a sizeable amount of money.

Charles

Nov 25, 2015

Your service tech. Moises Molina was courteousand timely in processing the service order. There was not aservice appointment made but the service to the car was done in timely matter.

Maria

Nov 24, 2015

They where willing to work numbers and provided excellent customer service. I would definitely recommend anyone who is looking for a Ford car to come to this Ford

Heather

Nov 23, 2015

As a woman purchasing a car by myself I was justifiably nervous going into the car buying process. After losing my first mustang about a month ago, I wasnt sure where to turn for my next car. First of all, let me begin with the great customer experience I received from Shak. Shak was able to answer all of my questions on the phone thoroughly before I even stepped foot in the dealership. Being without a car, Shak offered to pick me up from BART in Fremont on my way to the dealership from a weekend trip in San Francisco. When I got to the dealership I was pleasantly surprised with the vehicle presented to me. It had everything I wanted and nothing I didnt. Im pretty sure I asked Shak about every single button and knob in the car and he patiently answered all of them! Shak and Jonnie were respectful of my budget - and before I knew it, we had a deal. Shaks follow up after the deal was done is also worth noting. He helped me get everything set up with the car, even helping me pair my phone with the cars sync system. Since then hes checked back with me to make sure everything is going well with the car and see if theres anything more I needed. I would recommend Fremont Ford to ANYONE looking to buy or lease a new Ford - and I personally recommend speaking with Shak! Thank you for my beautiful new ride! I couldnt be happier with my car and my experience at Fremont Ford.

Albert

Nov 22, 2015

Looked all over the United States for this car at different Ford Dealers. Fremont Ford just received the car I wanted, made an offer, and was able to make the purchase. Considering the price other local dealers were asking, this was a very fair deal.

John

Nov 20, 2015

I appreciated how courteous the tech was and how quickly they got the work done for me. I also appreciated his courtesy call when my vehicle service was completed.

Mohammed

Nov 18, 2015

Very knowledgeable and friendly staff. The whole transaction was very clear and transparent and I felt no pressure during the sales process.

Christopher

Nov 17, 2015

No pressure sales and all my questions and concerns were answered and addressed. I already referred my brother to Zee and he also bought a truck from him.

Jannette

Nov 16, 2015

I like the fact that I am treated like my business is important unlike the experiences that I had with San Leandro Ford.

Gedi

Nov 12, 2015

My salesman (Zee) is so nice. He told me everything I should know and answered all of my questions. He knows very well about the car and saves me a lot of time.

Travis

Nov 11, 2015

They are just very helpful! We got a fabulous buying experience going to Fremont Ford! We will tell all our friends about it!

James

Nov 10, 2015

We really liked that we weren't rushed into making any decisions. AJ, our representative, was really nice and honest in answering our questions. We also felt as though the entire team was sincere and worked together.

Avinash Reddy

Nov 7, 2015

The whole car buying process was made so easy and all the credit to Zee . I would definitely recommend working with Zee. Even if I hadnt bought this car my experience with Zee has changed my perspective of dealerships to the positive.

Michael

Nov 3, 2015

Interaction with sales and financing was without pressure to buy it run up cost. All options tongue were fully explained.

Edward

Nov 3, 2015

Treated fairly with respect for my wants and needs. Transaction went smoothly and better than other dealers I have interacted with in the past.

Lilybeth

Nov 2, 2015

Hopefully that we really received the best service because I purchased an extended warranty. Also, may all the recalls be done sooner.

Vinay

Nov 1, 2015

Ease of purchase ( visited in afternoon went home with new car in evening )Awesome DiscountGreat Trade-in ValueGreat Financing Friendly salesmen

Daniele

Oct 31, 2015

The Personal experience...everyone talked to me like a friend, Peter was beyond helpful. The Customer service was a "10", you don't find this very often these days. There was cold bottled water for which was perfect for me

NeverPurchaseAnyServiceExtendedAtFremontFord

Oct 31, 2015

At the very beginning, the experience is good; ford explorer is fantastic as well. Later when I tried to cancel the ESP and CENTURY purchased here. I would never get any information and progress about the pro-rated refund process, not to say the pro-rated refund. It has been almost 3 months since my initial request using the Warranty Cancellation Form. And it has been almost 2 months since the update of my address. I have been sending multiple emails to your both financial managers, yet they are too cool and very irresponsible and not responsive. People may wonder why I don't make a call or come to the shop directly. It is because I am traveling outside of US, which means phone call and coming to the shop is more difficult, which I clearly notified fremont ford at the beginning. The body shop guys are nice; ford cars are good. Yet for fremont ford, I have to say never ever purchase any value-added services there, since you would never get refund if you wanna cancel. I feel very upset and very helpless. I have the form it contains the signatures. I really expect any help. How could I get my refund back. Anyone, please provide some help! Really appreciate it in advance. And remember never ever purchase any value-added contract like ESP, CENTURY, etc, when you buy there.

NeverPurchaseAtFremontFord

Oct 31, 2015

At the very beginning, the experience is good; ford explorer is fantastic as well. Later when I tried to cancel the ESP and CENTURY purchased here. I would never get any information and progress about the pro-rated refund process, not to say the pro-rated refund. It has been almost 3 months since my initial request using the Warranty Cancellation Form. And it has been almost 2 months since the update of my address. I have been sending multiple emails to your both financial managers, yet they are too cool and very irresponsible and not responsive. People may wonder why I don't make a call or come to the shop directly. It is because I am traveling outside of US, which means phone call and coming to the shop is more difficult, which I clearly notified fremont ford at the beginning. The body shop guys are nice; ford cars are good. Yet for fremont ford, I have to say never ever purchase any value-added services there, since you would never get refund if you wanna cancel. I feel very upset and very helpless. I have the form it contains the signatures. I really expect any help. How could I get my refund back. Anyone, please provide some help! Really appreciate it in advance. And remember never ever purchase any value-added contract like ESP, CENTURY, etc, when you buy there.

Allen

Oct 28, 2015

My sales person, Rob Van Arsdale was great! He went above and beyond in helping me find the perfect car at a really good price. My whole sales experience from start to finish was easy and hassle-free.

Ofelia

Oct 27, 2015

I had the best experience EVER! I have bought few cars in the past (of course not ford) and this was by far the easiest and the fastest service that I ever got. The salesman Shack was very helpful and professional and help me get the right car! He was patient and had a lot of knowledge! I will recommended him for sure to all my friends! Not to mention that the manager Abbas got me approved within minutes!! I was in and out of the dealership in no time with a brand new gorgeous ford focus and I am very happy with it! They gave me the best deal out there! If you are shopping for a new reliable car go to FORD in FREMONT because they will take care of you!! I was so impressed how well they work as a team and how they go out of their way to make sure you are getting the car and service that you deserve! Keep up the good work FORD FREMONT! YOU GUYS ROCK

Franklin

Oct 27, 2015

I started my buying process with an internet request which was responded to quickly. The vehicle I wanted with the options requested was found. The personnel did an excellent job of meeting my requirements.

Joel

Oct 24, 2015

Everyone that I encountered at the dealership treated me like they wanted my business and that I was valued. From the service advisor (Moe), to the cashier who was new, to Courtney who had to step in to set up my financing and make some corrections. No one was sour. Even the guy who sat across from Moe was helpful and very cordial. I absolutely appreciate their service and attention and I hope that my feedback gets back to them.

Rahul

Oct 16, 2015

Shakib was a great host to us and came through with all of our suggestions for the pricing and features we wanted for the Ford Explorer.

Richard

Oct 16, 2015

attention to detail - clear explanations of financial deal. Friendliness of Jonnie always made himself available even when not a working day

Mykhailo

Oct 16, 2015

Sales works excellent, as well as managers and accounting. Car was given to me same day. I was offered to get an insurance despite it was 10pm already.

Alex

Oct 15, 2015

Our salesman Eric was great, he guided us without being pushy, we loved that. If it wasn't for Eric we would've tried another dealership before buying at Fremont Ford.

JoeT

Oct 15, 2015

I purchased a new 2013 F-150 King Ranch from this dealership in Nov 2012. I've had it serviced 4 previous times. The last service they didn't reinstall my oil filler cap after changing my oil. Lately I have gone to the Quick Lane Service twice. The 1st time I waited 10 minutes just to talk to someone who told me he'd be right with me, in another 5-6 minutes he never came back ... I left. Today same Quick Lane Service it took several minutes for anyone to approach me to ask what I wanted. I showed him my coupon for a complimentary oil change. The response was can't take you today do you want to schedule an appointment. Quick Lane Service no appointment necessary? The service department at this dealership is just terrible.

Anthony

Oct 4, 2015

Everyone was friendly and really liked that i was not passed on from one salesperson to another. Eric and Albert were fantastic.

Aminah

Oct 4, 2015

Erik mushraf was incredibly helpful hes one of the internet managers he was patient and explained everything he answered all our questions and had excellent customer service the whole time. I hope ford appreciates him as much as me amd my husband do!

Birinder

Oct 3, 2015

Appt time , friendly staff. Expain to me in detail what has to done keep me updates as I waited in the lobby

Carlos

Oct 3, 2015

Eric,chris jhony and the manager on duty were very helpful. Provided me with excellent service and game me a good deal. Never felt pressure.

Karl

Oct 3, 2015

Great communication, fair pricing, and I thought John was very professional and pleasant to work with. I also like the fact that they provide you with a detailed! report of the service provided. Fremont Ford is also looking a lot better... The remodel is going great and will certainly lead to even better of an experience when you visit the dealership.

Jack

Sep 24, 2015

Matthew in service stayed late to make sure my car was done. When I dropped it off Sunday nite I was told it would be ready to pickup Tuesday nite (safety recall and fixing door handle) noone called so I called tues to find out when to pick it up. Not ready. Matthew not only stayed late but he moved it out so I could pick up later. Way beyond helpful since I needed to go to Saramento the next morning early to advoid traffic . (For family). So appreciate how he took care of it!!!excellant service by Matthew

Hector

Sep 24, 2015

Great sales person, friendly and knowledgable. Very attentive to all our needs. Even a week after the purchase Zia helped us by putting on the HOV decals. Zia cleaned the car spots where they were to be placed and even offered to wash the car after. Every visit we've had Zia always makes sure to ask us if we want water or coffee. Zia puts his customers first and should be recognized for this. I would highly recommend Zia to anyone looking for a car. Thank you for a great buying experience!

Cindy

Sep 21, 2015

Everything from start to finish. They were friendly, kind, personable and knowledgeable. I told them what me needs and budget were, and they made it happen.

Kuang-Tung

Sep 17, 2015

I like the service from the sales person and the service staff.They are very helpful and very efficient. I also like Ford Focus. It's a very good vehicle for driving.

Theresa

Sep 14, 2015

Prompt service, the technician do not talk down to me when explainin anything from my warranty to what service needs to be done and why. Also very courteous

Deborah

Sep 11, 2015

Dave Elkins is a great asset to the FORD family. He always goes above and beyond to provide outstanding customer service.

Thomas

Sep 10, 2015

Peter was great. Made me feel comfortable and confident that he was going to do a good job on my truck,

Ruperto

Sep 4, 2015

The salesperson was always there for any questions I had about the vehicle and were very friendly. Their facility was also recently upgraded. #HAPPYFORDOWNER

Rene

Sep 2, 2015

Very friendly place to look for vehicles. None of the sales crew were pushy and very helpful when we had questions. Rob & Reza were terrific throughout the process of purchasing a vehicle. I would highly recommend this dealership for new or used vehicles. We will definitely contact them again when another vehicle is needed. Juan in finance was also friendly. He did not push us into purchasing into products but explained everything. We did purchase the extended warranty package.

Jared

Sep 1, 2015

I was not pressured into buying a car, my sales man let us test drive befor committing to the purchase and was very informative on any questions that were asked.. Also the finance officer was extremely helpful in the questions I had and was extremely fast and efficient at the signing process.. I would deffently go back and let all my friends know of the great experience I had..

Efren

Sep 1, 2015

I like the remodeling of the waiting area. The waiting area provides free water and coffee. The area is very spacious.

Eugene

Aug 27, 2015

Very friendly and informative customer service, clean facilities. Car buying experience from the initial sale through the financing office was smooth and efficient.

Yvonne

Aug 27, 2015

Efficiency, quickly a plan was made with time constraints, necessary materials needed or not needed; friendliness, courtesy demonstrated by Peter and his crew....after repairs made, all repairs done, and future needs, discussed thoroughly....you're very fortunate to have Peter and his crew working for you!! In addition, I'd like to commend you for hiring Bridgette Tran.....besides being very efficient at her job, she is able to be engaged in friendly, and very intelligent, discussion with those waiting for their vehicles.....

Jose

Aug 24, 2015

WAS FRUSTRATED WHY THEY SAID THEY WOULD GIVE MY CAR A WASH AND WHEN I GET THERE IT WAS STILL DIRTY,WERE RELUCTANT TO WASH AT FIRST BUT THEN THEIR CUSTOMER SERVICE KICKED IN AND THEY PROMPTLY TOOK CARE OF IT. THANK YOU AGAIN FOR TAKING CARE OF THAT ISSUE.SOMETIMES ITS THE LITTLE THINGS THAT WILL KEEP ME BRINGING MY BUSINESS BACK HERE.

Stacey

Aug 23, 2015

Excellent service. Listened to what I was looking for and brought forward options. Did not try to "oversell" me. Made my family feel important.

Katherine

Aug 20, 2015

I didn't have an appointment and I called and asked about if I could be seen about another nail in my tire. I was told to come on over. I love that I can always call and be seen the same day. Everyone is super friendly and helpful.

Leroy

Aug 18, 2015

Super friendly and helpful. Made the experience worthwhile. I was supposed tom have an appointment set up, but for some reason, it was not scheduled. They worked me in anyways

Teresa

Aug 16, 2015

We only came in to test drive a c-Max but ended up buying one once AJ, the sales person worked on some numbers for us and provided us with more car details. Plus AJ set up phone sync process and got us up and running with the basics before we driving off.

Kathy

Aug 14, 2015

The service guy was very nice and courteous and let me know what I need to do with my car Now and this next year

Robert

Aug 14, 2015

Eric Mosref was the salesman. He went far above my expectations in making us feel at home and making the sales experience a good one. Thank you Eric

Adilio

Aug 13, 2015

The whole process was pretty smooth.I will definitely be an here again weather its a xar for my wife or my next FORD.

Ketan

Aug 11, 2015

Professional and friendly staff. We'll versed with the service issues. Very good with providing time estimate. Always provide great tips on saving money, even if it means buying parts like tires from outside

Marisol

Aug 7, 2015

They really tried to do what they could to get me the car I wanted and the price I wanted to pay

Lawrence

Aug 6, 2015

The work was completed much faster than thought. Free water and Starbucks was appreciated. My cars seat and radio were in the same spot I left them in.

Matthew

Aug 4, 2015

the experience was very friendly and comfortable, not a big push to sell. Really enjoyed meeting and visiting with Dave Elkins, and the rest of the team we met

Melissa

Aug 3, 2015

Eric moshef is the person who did the heavy lifting. He was very professional and very courteous. He continues to impress to this day. Thanks eric. Ill definetly buy my next car from fremont ford and eric!!

Jeanette

Aug 2, 2015

My service adviser, Peter Petnik, is always very nice and he always explains what's being done to my car in an understandable way.

Daniel

Aug 1, 2015

I had to go to Reno two days before I needed to go, and Michael got my car ready to make the trip. When I gat back I returned the vehicle and the service and repairs were completed.A wonderful group of folks you have working there.

Collis

Jul 30, 2015

Peter was personable and made very good service suggestions which enhanced our experience. Peter saw we did not have other transportation and the service would need most of the day to repair, so he arranged for a rental car. This made our day very productive and enjoyable.

John

Jul 27, 2015

Mr.Rob Vanarsdale was OUTSTANDING. I'm a senior citizen and Bob took his time, and was very thorough with me. I never felt rushed in the process.

Norma

Jul 24, 2015

I took my mustang to several auto shops & were unable to perform smog & running out of time. I called Rob & understanding my situation he went over & beyond to help me. Smog passed & was so pleased with the experience. Love the waiting area! Thank you Rob! It's people like you that make a difference!

Harshad

Jul 23, 2015

Reasonable price for the car. Quick credit approval and whole deal was finished within an hour. Good customer service by Vaseem and Rob.

Hong

Jul 23, 2015

The employees catered to our needs and created a very friendly and comfortable environment. The place was very clean and elegant. Everyone was very helpful and happy.

Jayne

Jul 21, 2015

Stress free, friendly, and very helpful service. Quick and easy car purchase. Very happy with both Rob V. & Michael G.

Kristin

Jul 21, 2015

Rob was very helpful. Got me in same day for $22,000 mile service. I called later with a few questions and even though they were super busy he took the time to answer them all.

Ruby

Jul 21, 2015

I liked the prompt attention and the smiles from the mechanics. I also liked the coffee, but you were out of creamer, both powder and liquid. I loved you had water too.i also look forward to getting my car washed and this is my second time that you can't get it washed. I know this is a perk, but can you please work on getting water for the car washes.

Michael

Jul 18, 2015

They were very thorough in the tire inspection. Noticing that I had replaced one tire that had only 2 mm difference in the tread depth. I was impressed.

Tien

Jul 17, 2015

Jonnie and the sales manager aboss sorry if I spelled the name incorecctly, they were very friendly and helpful. There best interest was indeed to help us. They made us feel important and did not push or forced us into anything. The sales manger was on his A game to make sure everything was in right order for us. I definitely would refer family and friends to those two gentlemens.

Ming

Jul 16, 2015

Really taking care the customer for what they needed and provided the honest and necessary service recommendations. The service adviser (Michael) is very professional and knowledgeable. Great experience so far!

Ngu

Jul 15, 2015

I got this my 3rd Mustang. Year 2000, 2008 and 2015 All services at Fremont Ford. All doing really good services.Michael Ferrer and Peter Peknik these Gents are Excellent advisers.

Alexander

Jul 11, 2015

Sway (Josue Ramirez) the sales person did a very good job.we got a very good discount for a new car and a very good trade in price for our car.

Louise

Jul 11, 2015

Fremont Ford service, body shop, front desk, sales....this is my dealership. Everyone takes great care of me. That is why I keep coming back.

Alan

Jul 11, 2015

Everyone who dealt with us was great. No complaints at all - high praise to everyone and made everything smooth - recommend Fremont Ford

Jean

Jul 7, 2015

When I came in for my appointment, Michael was ready and got me a rental car. He assured me that everything would be take care of and would call me when my car was ready

Rocky

Jul 5, 2015

We purchased a car for our son and Reza was AMAZING that we decided to come back and buy another vehicle from him.

Bankim

Jul 2, 2015

Great service, flexible and the sales person along with the finance manager patiently made an effort to understand my needs and priorities

Biagio

Jul 2, 2015

Jonnie Raffie sales, Abbas sales management, Michael Pollom general manager - excellent service across the board. Raul in finance - outstanding. Just a very easy smooth deal. Jonnie knew the car inside out and was extremely patient with me.

Katie

Jul 1, 2015

Peter was very professional, informative and attentive to my needs. As someone who doesn't know much about card, Peter never made me feel that i needed more than what was required. Super helpful.

Barbara

Jun 27, 2015

peter is the best we tried two different dealers tracy and Manteca we go out of our way to see peter he cares about us we will only deal with him

Danielle

Jun 26, 2015

I was greeted promptly when I drove up. My advisor was friendly and efficient. Much better experience than at Livermore Ford where they made me feel like an inconvenience.

Hilton

Jun 25, 2015

Reza Sawas is an excellent salesman, or rather, "purchasing partner." He is friendly, knowledgeable, and proved to be trustworthy. He knew what I was going to ask about my car before I asked it; knew what I wanted regarding my purchase before I asked for it.

Linda

Jun 25, 2015

Good deal in used vehicle - which was in excellent condition, a sales rep - Wahid Hazeen, that was really enjoyable to work with and friendly helpful staff - start to finish!

Keisha

Jun 24, 2015

The quick service lane got me in and out within 1 hour love my guys there some much I came in from Antioch.

Alan

Jun 20, 2015

Everyone greets you by name . I feel like I'm part of the Ford family. Thanks to Peter in service for his honesty and attention to detail.

Joanne

Jun 17, 2015

Sales agent Reza Sawes is very accommodating and helpful to us. We were able to purchase the car that we always wanted.

Susan

Jun 15, 2015

Our sales professional was very helpful, well-educated about the Fusion and all it's options and was patient while I determined which model/options I wanted. The financing was painless and extremely competitive. Everyone was professional, friendly and competent.

Bernadeen

Jun 14, 2015

There was fast check in, efficient and courteous people, with quality work, quick pick up and check out and good turn around time.

Corissa

Jun 10, 2015

My husband and I traveled 4 hours to this dealership to buy a car and they took great care of us. Omar our salesman was quick and very nice. What he had told us on the phone was exactly what we got when we arrived. Price and all!

Tyler

Jun 6, 2015

Sales people were extremely friendly and I feel like I got a pretty decent deal on my car without a hassle. Sean is a great guy and a great salesman.

Owen

Jun 5, 2015

No hard pressure on the sales side, more of an easy going experience, the sales person listened well, and then provided options in the car / vehicle styles we described.

Elizabeth

Jun 2, 2015

It was an excellent and pleasant experience from start to finish. Abbas and Niko from sales took care of us the whole way through and waited patiently on us. They took the time to answer all our questions and concerns and even continued after we finished with Raul in finance. Abbas, Niko and Raul made the process smooth and in a timely manner. I expected my family and I to be there for an excessive amount of time but they had everything we needed ready to go the minute we walked in. I will definitely be recommending Abbas and Niko to all my friends and family. This was the first car I had ever bought on my own and they not only made it possible but they made it one of the most pleasant experiences I have ever had and I will never forget it. Thank you to the Fremont Ford team for making one of my many dreams come true!

Noelle

May 31, 2015

The staff and crew are very pleasant, inviting and courteous. As far as this particular experience....the staff that I dealt were very professional especially in terms what exactly what my car needs and what needs to be done. As far as this particular experience......I received quality service.

Cecelia

May 28, 2015

Rob Van Arsdale is awesome! If you are thinking of a Ford you need to see Rob. This is my second time using Fremont Ford while living in San Jose where there are plenty of other Ford dealers closer by. I even bring my Ford back for all my service needs. Look no further.

Ingrid

May 28, 2015

I'm very happy with the car, and so thankful with the person who attend us he answered all the questions that we had. What i like the most is that he was so patient and nice.

Jolliann

May 27, 2015

Always friendly, knowledgeable staff to help. There is a welcome atmosphere every time I arrive for service or to just ask a question in person.

Frank

May 15, 2015

The price was right and the entire staff was very helpful. In addition, the terms of our deal with Fremont Ford were explained in great detail, which provided a level of comfort and confidence.

Maria

May 13, 2015

GREAT STAFF AT FREMONT FORD... FROM THE SALESMAN TO THE SALES MANAGER....I WISH I COULD BUY A 2ND CAR JUST FOR THE GREAT CUSTOMER SERVICE!

Samim

May 12, 2015

Since I had a wonderful salesperson to deal with, it was a great experience for me especially with being first time buyer.I would definitely come and visit the Fremont ford for my future car.I highly recommend all my friends to come visit Fremont Ford, and ask specifically for Wahi and I think his last name was Hazeen.

Edwin

May 12, 2015

friendly attentive supportive helped to bring the car home showed how to use most of the functions and good follow through

Mennen

May 11, 2015

the level of customer care that my service advisor shows every time is highly commendable. Peter will give you a complete assessment of your car, make recommendations and let you decide. he will also work around your situation be it time or budget.

Annie

May 10, 2015

Peter was awesome. Very reassuring and thoughtful of the inconvenience of being without a car, esp.with 4 kids. The shuttle driver was friendly. The gentlemen who checked me out was personable.

James

May 10, 2015

everything went smoothly. last time i had an issue with time but this time everything was great. the service rep was great

William

May 9, 2015

Low pressure, straight forward with pricing, very friendly salesman (Rob) with solid follow up, and extra effort to meet at times that were convenient for us.

Cruz

May 7, 2015

David checked in regularly to make sure he'd be ready for our appointment and made sure that we were able to get more with better financing.

Mary

Apr 30, 2015

The service we received from Fremont Ford was outstanding. It was personal, efficient and easy!! Plus we are thrilled with our new Ford Escape!

Alfonso

Apr 30, 2015

David valencia was very knowledgeable and took the time to answer my questions. After I got home I had a couple of questions and called him. He answered right away. Yes, I am very pleased with my experience.

Judith

Apr 30, 2015

Your people has experience they know when and what needs to be done in the event I got get they'll remind you

Valerie

Apr 28, 2015

The dealers reps where extremely easy to deal with. No pressure. Very accommodating. I have dealt with 3 dealers in the past 5 years. VW, Dodge and now Ford. Ford was the best experience out of all.

Catherine

Apr 28, 2015

Our Salesman Shaun Paguirigan was awesome! He provided us with great customer service and was extremely attentive to all of our needs or requests.

Avinash

Apr 28, 2015

The Internet Manager Waseem was very informative on the features of the cars the I have test drived also very helpful and Abbas he made sure everything was taken care..thanks and I really appreciate that.

Kalyan

Apr 27, 2015

I loved their willingness to understand the customer's needs and offer suggestions instead of pushing them to buy something they have on the lot. I was looking for a mustang with a specific color and configuration on mind but didnt find it anywhere around. I called/visited several dealerships around to make this a special order but didnt get a worthy deal. The last person I spoke was Vaseem(Internet Sales) at Fremont Ford and he offered me the best price I could get at the time. He ordered the car for me and it was delivered in the mentioned time frame. The process was very smooth and there was no case where the dealership was pushing me to buy something i didn't want/need. The Finance Manager Abbas was extremely helpful as well and would always check with me to see if there is anything he can help me with while I am at the dealership. On my recommendation, two of my friends have purchased a car here and they are equally happy with what they got.

Art

Apr 26, 2015

Great service experience again. New service advisor Rob was right on top of things, got me checked in quick, understood the issues and kept me appraised of the progress regularly. Repairs were done per estimate and on-time.

Linda

Apr 25, 2015

Great service.. Sales person listened to our needs and helped us

Suzanne

Apr 23, 2015

I was taken care of quickly, yet everything was covered in questions and options give to me. I was pleased and surprised how fast it took to service my car.

Thomas

Apr 22, 2015

Friendly no- pressure experience. Gave me a fair price on my trade-in. Even though they were doing construction at the time, I was made comfortable during the buying process. Every part of the process was clearly explained and did not take very long. Would definitely come back to Fremont Ford again.

Edie

Apr 21, 2015

I needed a specific Cargo Van for my dog rescue business. There were no hard "sales pressures", simply information and my options. Handled very professionally and quick. Omar Omari was our Salesman and did a great job. Everyone who assisted us that day was fantastic. We appreciated it very much. Edie Messick

Scott

Apr 20, 2015

Friendly service staff even at 8am. Quick turnaround on car and tech was very careful. Also very honest about my vehicles condition

Rachelle

Apr 16, 2015

I enjoyed my experience because everyone there was out to help me get te right car for my family as well as my budget. They worked with me in every way possible. Thanks guys and gals!

Belia

Apr 11, 2015

I was well taken care of by Peter. He is excellent at customer service. Getting a rental was fast and easy. Thank you

Lucio

Apr 7, 2015

Friendly and helpful from the beginning. We really like our sales person Reza. He helped us from the time we pulled into the parking lot. He was funny and very helpful.

Michael

Apr 1, 2015

The salesman did his job so as to minimize the amount of wasted time and effort on our part. This was the second vehicle we have purchased from this dealer and we were again pleased with the experience.

Jason

Apr 1, 2015

This was my first stint with Ford. Ever. I purchased a new Focus ST from Fremont Ford. The thing I liked most about my Ford experience was working with Nick Wilson who went above and beyond helping me, even after my purchase with any questions or concerns I had. He has a broad knowledge of all things car-related, tells it as is, and does whatever it takes to make sure you walk off the lot content with your purchase. I trust the guy to the point that he was the only one I allowed to handle my new Ford Focus ST once off the truck! When it comes to customer service and the buyer's experience, Nick Wilson nailed it. Much better than all the other experiences I've had on my previous purchases. I view him as someone I can maintain a business relationship with going forward and I hope to work with him on any future Ford purchases.

Cody

Apr 1, 2015

Abbos and Nick really put forth the effort to get me approved, unlike other dealers I visited. Nick was a very knowledgeable salesman.

Guadalupe

Apr 1, 2015

I am giving a rating to my experience of 3/30/15. I took my car in for servicing. I was able to leave it over night and pick it up after hours the next day. Helpful, as I work in San Francisco

Jonathan

Mar 30, 2015

Nick Wilson was very attentive, honest, and straight forward. And he made the whole process very clear and even enjoyable.

Roy

Mar 26, 2015

Peter gave us excellent customer service. Car is runningGreat. They suggested rear brakes so we had them done 2 days later.

Michael

Mar 24, 2015

I've been coming to Fremont Ford for service for 3 years, and though there's a Ford dealership just blocks from my home, I travel 20 miles to Fremont Ford because I'm always treated with respect, and I know I'll be getting top notch service. Specifically, Michael Ferrer is the man! Michael is a large part of why I continue to have my vehicle needs taken care of at Fremont Ford. I can't say enough good things about Michael.

Marjorie

Mar 17, 2015

The care and quality that I always receive from the employees at Fremont Ford is the best ever. Everyone is very friendly and helpful.Keep doing what you are doing!! It's working. Great customer service every time!

Kristy

Mar 17, 2015

Service was quick, and in addition Peter helped me understand how to get the most out of the life of my tires and when I should expect to need new ones. I really appreciate the information and money he saved me.

Sandra

Mar 14, 2015

Everyone was very nice. I felt like my questions were welcomed and the sales people were interested in getting me what I wanted rather than what they had to sell.

Teri

Mar 11, 2015

Everyone was extremely helpful, and had a great personality. They just didn't want to sell a car, they really worked with me and my wishes! Best dealership.. I've told plenty of friends, and coworkers that whenever they want a new car, or trade in to go to Fremont Ford.

Benjamin

Mar 10, 2015

Went to look at the Focus ST. I ended up leaving with the perfect one. Was Paired up with Abdul. He was a joy to work with, not pushy at all and had a great knowledge of the car I was looking for, as well as performance vehicles, in general. He was easy to work with, had a pleasant disposition and got me an incredible deal. Abdul was anything but the typical car salesman. Would happily send anyone see this team.

Sonny

Mar 10, 2015

I had a great time Everybody was straight forward and Very Nice And very Helpfull especially johnny I look forward to doing business in the future

Marvin

Mar 7, 2015

They seem very professional and were complete in their instructions and service. I thought that the service was quite good and the car has never runned better.

Luis

Mar 5, 2015

the whole team at Fremont Ford was amazing from our sales guy Justin to the sales manager as well as a Finance Manager. made for an overall great experience buying a new car...

Donna

Mar 4, 2015

Honesty, attention to details, clarity, and patience.All questions & concerns asked by myself and my son were addressed. We were not overwhelmed and the process went fast. Rob Van Arsdale in sales provided us with great service.

Timothy

Mar 2, 2015

Rob took his time with us. He dealt with us fairly and we ultimately got what we wanted after looking at all the various options Rob presented to us.

Barbara

Mar 1, 2015

trust the people been to other dealerships do not trust them I prefer fremont ford and we like to deal with peter

Brendaly

Feb 24, 2015

The straight forward approach of everyone I dealt with at Ford. It made me feel comfortable and trust that my purchase would be the best one for me. I bought a 2014 Ford Fusion and love my car. I would never have purchased this vehicle if it wasn't for the service and knowledge I received that day. Thank you to all I am love with my car!!!!

Valerie

Feb 22, 2015

The sales representative name Mr. Reza Sawes was excellent. He helped me tremendously. I would buy my next car from him again. Reza explained to me the difference between the SUV and cars I was acquiring about. He is very knowledgeable with all the Ford Cars and SUVs. As a woman he listen to me and worked with me. I love my new red Ford Escape. Thank you so much Mr. Reza Sawes and Jonnie Rafie. Jonnie was a wonderful too. Thank you to Oliver Abello as well you made it easier on me where I could actually buy a extended warranty. I really appreciate all.God Bless Valerie and Harold Kirkendoll

Sally

Feb 19, 2015

Peter just rocks as always as have all of all your service associates. He just goes beyond taking care of me. I have been coming to Fremont Ford for 20 years and you never disappoint and I love my Fords from my first Maverick in 1974 to my '95 Mustang GT to my Escape today. I had the most fun the day I bought my Escape and the sales guys just bent over backwards for me and the finance guy gave me the best advice.

Jie

Feb 13, 2015

The speed, the services, and the whole environment at Fremont Ford (no matter services area, or the rest area) are just making you feel welcome and appreciated

Chelsea

Feb 13, 2015

The Sales/Internet sales department were great..I didn't feel rushed or pushed into anything I didn't want to purchase. I was able to get pre-approved before I went in to save time. I really love my car. :)

Joseph

Feb 4, 2015

I worked with Rob Van Arsdale and really appreciated his friendly professionalism. We hit it off well, he was very up-front and honest with me, knowledgeable, and made the entire experience quite enjoyable. There was no perssure while still making me feel like he was interested in my business, I particularly appreciated how I felt in control of the the whole process.The car itself (2014 Focus Titanium) has been excellent so far (330+ miles), has all the creature comforts I could want from something in its class, and has made me enjoy driving just for the sake of driving for quite possibly the first time in my life.TL;DR - Great sales rep, comfortable showroom (even with the construction from renovations) and top-quality car. Very happy and would definitely buy again.

Satish

Feb 3, 2015

No nonsense approach to the whole thing, I got the right price first up and there was no beating around the bush, or thats what I thought at least

Jeanne

Feb 3, 2015

Peter is so on top of things, before he sees us he has already ordered the parts. Always remembers our name and comes out to great us when we arrive. We appreciate all his help.

Patricia

Feb 1, 2015

Rob and the parts department were able to order and install a part while I waited. They also completed the regular service I'd requested and washed my car.

Neville

Jan 29, 2015

The service adviser Michael F. was excellent and knowledgeable in knowing what service my vehicle needed. The tech. Mao was straight forward and honest in what needed to be down. Awesome team and I would recommend them both.

Walid

Jan 26, 2015

We love working with Abbas. He helped us get our dream car. He was honest and to the point. Even though we wanted to spend a little less, but he made us realize that this is our dream car and we shouldn't compromise on our dreams. Excellent customer service and VERY HONEST!!! We went to many dealers and didn't buy a car until we came to Ford and met Abbas. He made everything very smooth and he made sure we are getting a safe car since we have a baby on the way. and he appreciated us as people and didn't treat us like other dealers did "as another sale" he valued us and made us feel very important. Thanks Abbas!

Cristina

Jan 25, 2015

Staff are courteous and ready to start the day.Peter willing to do extra mile to make sure customer is well taken care of.

Gary

Jan 24, 2015

David was a very attentive salesman and worked extremely hard to get me the best deal possible. The finance department did a fabulous job too.

Daniel

Jan 23, 2015

Dave Elkins is a professional. Excellent service, as always. Knowledgeable about Ford products, customer focused, provides outstanding service from initial contact to drive away.

Stuart

Jan 22, 2015

Easy going sales process, David Valentine is an excellent sales person. Very polite and no hassling or pushiness. This is the second Ford I have leased from David (Fremont Ford) in the past 12 months. I will continue to use them for both my cars servicing too. Their service team are excellent and go above and beyond even when I don't ask for anything.

Patti

Jan 19, 2015

Dustin Roberts is a great salesperson, customer service person. He is honest, outgoing and truly has the customers needs as the primary concern. The finance persons were kind and professional as well.

Linda

Jan 15, 2015

Pete Peknik my service advisor is very professional, helpful, considerate and made the time during my service very relaxing and the service was prompt and even ended up with a car wash as always at the end of the service.

Joann

Jan 14, 2015

I like it when you pull into the service area you are greeted by a smiling staff member. If you are a long standing customer like myself, the service staff (Pete, Mike, along with other staff members) know your name or recognize your vehicle. I had a service tech(did not catch the name)say hi because he worked on my vehicle in the past. I don't know why I come in worried about service costing an arm and a leg because every time I am told a significant lower price. I always leave with a smile and feeling assured of getting the best reliable service at an affordable price by staff who take pride in what they do.JoAnnNewark, CA

David

Jan 14, 2015

My service advisor Peter is the best, always makes it a pleasant experience to have my cars serviced, my cars and truck are always finished when promised and even washed and cleaned.

James

Jan 13, 2015

Peter, the person who helped me was very friendly and explained the work that needed to be done and how long it would take. I didn't have to wait till the next day to pick up my car.

Theresa

Jan 10, 2015

Very knowledgeable staff who are very patient and "people friendly". They have a "no question is dumb" policy which makes me feel very comfortable and secure that my car is being well taken care of.

Arakel

Jan 3, 2015

I was VERY delighted to pick up my car washed and slightly detailed inside. I was very aware that it was dirty but after the holiday season and playing Santa's helper (ups driver) 60 hrs a week, washing my car didnt happen. I was also surprised to pick it like that too because I would have left it dirty for me to clean.

Constance

Jan 1, 2015

Even tho when I arrived the service driveway was crowded with cars due to the remodeling, I was helped promptly and efficiently. Quite pleased. The service person answered my questions and explained what would be done to my car and why.

John

Dec 31, 2014

Nick Wilson was very accommodating in helping us to buy our new car. He never hurried us as we took two days before making our decision. Thanks Nick. Happy New Year

Michele

Dec 29, 2014

The team was very helpful. Peter took great care to get my car in quickly and it was completely very fast.

Mathew

Dec 24, 2014

Mark went above and beyond to make sure that our buying experience was amazing. He made me want to come back next time. Awesome.

Kimberly

Dec 17, 2014

Working with Rob was uncomplicated, making the buying experience completely painless. We couldn't have asked a better experience. Rob was great!

Gilbert

Dec 16, 2014

your service dept. is top notch with peter & mike they listen & take action . work is done right .what else can I say . next car or truck will be from you.

Benjamin

Dec 13, 2014

Mike kept me informed of the status of our car. I never felt "lost in the system." Besides fixing the primary problem, a failed fuel pump, Mike recommended some maintenance we needed and had had done.

Gary

Dec 13, 2014

The service was prompt and the waiting time was short. They also fixed a license plate light that was corroded and noticed a shock absorber that was leaking and made an appointment to fix that also.

Gerald

Dec 9, 2014

Out standing staff both in sales and finance!! Great inventory and service! The staff makes the purchase work with the best possible deal for the customer! Sixth car we have purchased here and will not go to ant other dealer!!

Doug

Dec 9, 2014

My service appointment was excellent, my service advisor Michael Ferrer made the process smooth and seamless. I have full confidence in having my F150 serviced by Fremont Ford.

Sarah

Dec 5, 2014

Peter Peknik does a wonderful job. He is attentive, kind, and knows his stuff. I know my car is in good hands.

Dolfan

Dec 1, 2014

Superior customer service. From my experience with sales, phone conversations and now with service. I couldn't be happier.

Wilfredo

Nov 30, 2014

What i like about my experence at Ford is tthe peoplethey approach you right away and,,also the service.So, i'm extremely satisfied.

Maria

Nov 27, 2014

I liked the time frame and the shuttle service was awesome. No waiting time. They told me exactly what they were doing and what needed to be done.

Chia-Te

Nov 24, 2014

The sales people, including Mr. Dustin Roberts, Mr. Jacob Joo, Ms. Sheri Delarosa, and Mr. Nick Wilson, have been very helpful with my purchase of a new 2014 car. I highly appreciate it.

Jose

Nov 22, 2014

Every visit to this dealership is always pleasant. The representatives are always so helpful and the reps that have helped in the past make an effort to remember their customers by name. Michael & John Hernandez are awesome!

Paul

Nov 17, 2014

I came in with a issue and the service team went above and beyond to make sure my car was back to 100%. They replaced my battery windshield wipers and even cleaned up the mess of the old battery all with a very competitive price. There was t.v and wifi in the area as i waited and if I needed there was a shuttle to take you to work.

Katherine

Nov 14, 2014

I didn't have an appointment but I did call ahead of time to see if my car issues could be taken care of and within minutes I was told to come on over. I got my car serviced quickly. Peter always makes sure I am doing okay and keeps me updated while they work on my car.

Kenneth

Nov 12, 2014

I contacted the service department for a bid via e-mail, and received a timely response with the estimate for the work needed. Drop off was easy and quick, and thus far the work done appears to be of high quality.

Nicholas

Nov 12, 2014

Great people, professional and quick turn-around. I do like the car-wash option after the service.Peter was particularly helpful in explaining the issues I was having.

Sahil

Nov 10, 2014

Mike Dickenson from Service did an excellent job walking me through the process of bringing in my recently purchased new Focus in for Service. Jay also kept us entertained during the shuttle ride to and from home (I had found out that he was filling in for the normal driver). Even though there was a mixup with the appointment scheduling (my appointment was never actually registered on your computer systems), Mike was still able to take care of me on the same day. I was told in advance of what was likely to happen, received a courtesy call when the car was ready, and it was washed! I anticipate on making this dealership "my dealership" when it will come to future service and sales needs.

Susan

Nov 7, 2014

Friendly, helpful sales team - special thanks to Dustin Roberts, who took care of me throughout and made the whole experience less traumatic than I had imagined

Ron

Nov 5, 2014

The service team was eager to take care of my requests and left me at ease. My care is an extremely limited production car and they made sure to put me at ease that it would be protected as if it were their own car. Anthony worked on my car and kept me informed as to the progress of the job. He recognized that I was a stickler for details and put me at ease. I will be requesting for him to perform any future service. Mike F is just great (service writer) and is the main reason me and my wife are return customers for almost 10 years now....

Mustafa

Nov 3, 2014

explaining the car features in detail , explaining the buying process vs leasing thoroughly and follow up after a week of purchase by Dustin

Rizwana

Oct 28, 2014

No words to say about the type of service we receive. It is way beyond anything expected. Peter Peknik is really great.

James

Oct 22, 2014

Courteous, knowledgable salesperson. No pressure at any point in the process.

Patricia

Oct 22, 2014

I received friendly, professional service and attention at Fremont Ford. My car was ready (and washed) even earlier than expected!

RDias25

Oct 21, 2014

That we finally made a deal to my expectations. Really loved the test drive, the color of the car and that it came with a Navigation system! To me, you guys made me happy by having everything under my name (so I can start building credit again).

Vishwa

Oct 18, 2014

Car is running like new car after service. This is what I was aspecting. Great customer support. Fremont Ford exceeded the aspectation.

John

Oct 15, 2014

3 very professional and caring individuals (Vaseem, Rob, and Sheri) made it very easy to purchase by new Escape. Each of them took time to listen to my questions, suggest options, and then explain each step. Overall a 5 star experience.

Dave G.

Oct 8, 2014

The Fremont Ford Services Team is top notch! I've had my Explorer for over two years now and I always have my vehicle serviced by Fremont Ford. Additionally I also always book my appointments with Michael Ferrer because he is excellent! Michael is always courteous, friendly, helpful, and patient when answering questions and explaining maintenance procedures. His professionalism and high standards give me confidence in knowing that my Ford Explorer (which I love) is being serviced and maintained properly. I know he and his team will always do a great job. - Thank you!!! I also find your online services to be easy to use and very convenient. I really appreciate being able to able to book appointments online quickly and easily. I also like the fact that you have my maintenance history there for me so that I can keep track of my maintenance and I also appreciate the maintenance reminders.

Kimberly

Sep 30, 2014

Tran (Internet Service Manager) was patient with my questions and respectful of my time line. He was helpful without being pushy. He stuck to his word on pricing and we had NO issues when I came into the dealership! Aboss in the finance department was also honest and up-front and the general manager even came out to answer my questions about credit and how it affects purchasing options.

Wei

Sep 30, 2014

I do enjoy buying my CMax from Fremont Ford. My sale person Nick Wilson was one of the best I have meet.

Edwardo

Sep 29, 2014

i thought service included exterior washing,.... if im wrong then the answer is excellent... i just say that cuss last time i had it done

Keisha

Sep 27, 2014

Mike F is AWESOME! It was great to be able to be fitted in on such short notice. I travel from Antioch just to have GREAT service from Mike F.

Javier

Sep 26, 2014

That it was quick and fast usually at dealerships I'm there for 8 hrs or longer and here I was only there for 4 hours. I also like how ford offers bottle of waters to there customers.

William

Sep 24, 2014

Mr. Magano was prompt in answering our questions and truthful about a realistic work schedule. He was courteous and took care to communicate details. He gave us personal service even though he was very busy.

Jill

Sep 24, 2014

Easy process, made appt, dropped of car, was ready in few hours. Mike explained condition of my car & I was on my way

Mark

Sep 23, 2014

Friendly staff and ease of scheduling. I also really like the offer of a ride (even though I chose to walk to the Starbucks down the street).

Dayrll

Sep 23, 2014

The entire staff was extremely professional and kept me engaged though out the process. They work to get me the best deal possible. I received a much better deal than I expected.

Stephen

Sep 17, 2014

Everyone was very pleasant. There was very little pressure to buy. I talked with two sales people, Rob and David, both were very helpful. Sherri was easy to work with and get the paperwork taken care of. Even though there was a mixup with the paper work, Christine was very helpful to get it resolved without me having to drive back around the bay.

Runyi

Sep 14, 2014

Reza was very helpful and accommodating! Ms. Delarosa and Kristine in Finance were also exceptional in giving information and making sure I understood everything.

Barbara

Sep 13, 2014

I made an appointment and dropped off my car the night before. I left a note to call me before any work gets started and he did. We spoke about several things and he answered all my questions and explained everything so that I understood what he was talking about. He even sent the shuttle to pick me up from my job. WOW!

AQ1

Sep 10, 2014

No pressure. Excellent staff. Ian was very helpful.

Gina

Sep 1, 2014

I was well taken care of. Micheal was awesome and I got a free car wash and made my girl shine

Richard

Aug 30, 2014

Top notch service,work on the truck was clean and complete..Drove home with a great feeling,and a clean truck.Thank you Fremont Fords service department.....

Merle

Aug 30, 2014

Mike at the service desk explained what work should be done based on mileage and it all made sense. Work was done promptly and I am very satisfied with the service. Mike is a great guy, good sense of humor.

Rudy

Aug 26, 2014

I am a repeat customer. This makes the 4th vehicle that I purchased from Fremont Ford. During this visit, all the experiences from the sales team to the financing team were great. The AXZ Plan pricing also takes the stress out of negotiations.

Jean

Aug 24, 2014

I like the great service I get when I bring my car in for service. Michael listens to my concerns and addresses the issues. Fremont Ford gets gives great customer service.

Jeffery

Aug 23, 2014

The buying experience was very easy as soon as I walked in someone came up to greet us and they were able to quickly find and get the car I wanted with exactly the options I wanted. They were also very strait foreword when it came to pricing.

Maura Ann

Aug 22, 2014

Mike and his team were very accommodating. They squeezed me in when I had a problem with my car, and actually were able to fix it ahead of when they said they would even be able to look at it! Very friendly too!

Sivanesan

Aug 22, 2014

Excellent customer service. The sales manager and the financial manager are very good and skilled people to work with. I got very friendly treatment. Thanks Mohammad and Cheriyal

George

Aug 21, 2014

Nick Wilson is a very nice guy he also has great customer service.and another thing that I lied about my experience is that the mangers where trying to get me the best deal there where not just trying to sale they got me a great deal thanks

Janet

Aug 15, 2014

Every one is friendly and courteous. Offering shuttle service, washed my car, free bottled water. Very helpful and knowledgable on my vehicle.

Seethalakshmi

Aug 12, 2014

Peter is great and very accomodative and listens to our concerns and lets us know what needs to be done to take care of it.

William

Aug 10, 2014

I had a 0730 appointment and arrived early and then serviced immediately. I was offered and received a car wash that was great. They discovered programming that has improved cold start acceleration

Joni

Aug 9, 2014

Everyone was very nice and very helpful. I got the feeling that each and all of them (Ian, Jim, Sheri) would go to great lengths to get me in a car that would work for me. Sheri strongly advised me to extend the warranty to cover the period of the loan, and then figured out how I could do that without having to pay too much more than her original figure. Ian spent a long time with me teaching me how to use the various features. The dealership itself looks clean and neat. The car was meticulously detailed, tho I did find one bit of dirt in one place--which made me chuckle. I really had an outstanding experience all the way around. It took a long time, but then when low payments have to be worked out, it always does. Your dealership is at the top of the heap when I make recommendations to friends or buy another car--which I hope won't be for a long time. Unless I can't stand not driving a Mustang!!!!!!!!!!!!!!

Anthony

Aug 8, 2014

Michael F. is an excellent example of how customer service representatives should be. He listens, assures, and takes care of those he serves.

Eva

Aug 8, 2014

I like how Peter Peknik was very helpful and remembered me and my car history. He is very good at his job. Always very helpful and willing to work with me and my schedule. Please give him a BONUS for all the hard work that he does.He is very professional worker and seem to be a team player.Tell him thank you for making it easier dealing with my car issues. Eva Jones

Gary

Aug 6, 2014

My service advisor Mike Ferrer had his hands full with my car and its issues. He was very professional in his approach. He asked a lot of questions to get my input as to the problems. Mike is a huge asset for your dealership. This is the first time in meeting him, as because of him I will always bring my cars here. Thankyou.

Alfreda

Jul 29, 2014

Customer service was great, my appointment was for 9:00am and they took my car in for service right away. The mechanic was very thorough and went over every thing they serviced. they even bought me coffee.

Christopher

Jul 26, 2014

Quick response to questions. Very thorough.Coordinated with outside electronics vendor to get navigator fixed. Rep michael also had to make several calls about getting warranties in place. Thanks

Karen

Jul 22, 2014

I was able to get an appointment on the day that worked well for me and at the time I wanted in the early afternoon. Once there, I was greeted in the Quick Lane office by Michael D, who was courteous, polite, and efficient. He satisfactorily answered my questions about the service requests. As promised, he called when the car was ready for pick-up. Overall, a smooth transaction and very good experience.

John

Jul 18, 2014

Friendly atmosphere, ready and willing staff. Chris Magano is an exceptional service writer. He went above and beyond trying to help diagnose and move my problem forward when faced with a problem which was difficult to diagnose. So far, no recurrences of the issue.

Jennifer

Jul 17, 2014

Azi was amazing and he really helped me find the right car with the budget that I had. It's clear to say that he really cares about his customers.

Doug

Jul 15, 2014

Michael Ferrer took care of my service needs in excellent fashion as he has always done. There were a couple of issues that I was unaware of and he took care of them. I feel reassured with the service work at Fremont Ford. I told Michael that I work three blocks from another Ford dealer but I have great history with him and Fremont Ford service. It's also why I bought my 2014 F 150 from Fremont Ford.

Helen

Jul 14, 2014

The dealer representative was able to provide detailed information to all my questions and met all my needs. Also, made sure I had enough water that day since it was really hot and humid. I didn't feel pressured to get something I really wouldn't be happy with. I ended up getting a car I really love. I highly recommend coming here! :)

Elyse

Jul 13, 2014

Pete and Mike were very helpful, professional and friendly. They went out of their way to schedule my appointments at times that were convenient for me and with minimal delay. I wasn't pressured to buy any extra services or parts, etc. I am pleased with the quality of the repairs. My car was returned clean and I didn't have to reset my seat, mirrors, radio or steering wheel! Good job, guys!

Alice

Jul 12, 2014

I was assisted immediate and in a very friendly manner. The service was going to take longer than I expected, but I did mention that I had 5 girls waiting to be picked up from gymnastics at a very specific time and they were able to complete the service just in time and they washed my car...can't beat that! I was also warned that my next service was probably going to be a half day so prepare for it...I appreciate the advanced notice.

Hal

Jul 11, 2014

extremely professional and helping. Very good staff. The only service center I don't mind waiting inside while my car is be worked on. No doubt I will get another Ford, but this time I will go to Fremont Ford where I received my very first Ford truck from.

Chuck

Jul 11, 2014

Mike D. was professional, polite and punctual. The staff was helpful. The service was done on time and to my satisfaction.Thank you for cleaning all the bugs off our Fusion.

Leslie

Jul 9, 2014

Rob Van Arsdale was a GREAT salesman, very professional and straight to the point. I did all my research so when I went in the dealership there wasn't much back and forth about prices and cars because I know he has a job and I wasn't trying to make it difficult for him. I knew what car I wanted and had the VIN number and knew which lot it was in. He called the other dealer and was able to get it shipped to the next day. Financing was easy as I was already pre-approved for the amount I was willing to pay. I forgot the finance guys name, he was also great but since we were in and out I didn't really spend too much time with him. I have had previous nightmare purchasing other cars from others dealers but this experience was the best as Rob didn't waste my time and he had me in and out in a reasonable timeframe for buying a car. I would highly recommend buying another car from him, the dealer and I have already told a bunch of my friends. With a baby coming I am looking forward to looking at a bigger SUV or Van from Ford. But I couldn't be happier with my Ford Fusion Hybrid.

Donna

Jul 8, 2014

The people who worked with me were the greatest! From sales (Ian and Rob) to financing everyone made me fell that I was important to them.

nyipwn

Jul 7, 2014

Besides being near my work place, providing excellent service, I absolutely love, LOVE that they provide transportation from and back to Fremont Ford. Most dealerships only do the from part, but to also provide transport back to Fremont Ford is simply awesome.

Patricia

Jul 3, 2014

I was treated in a courteous and professional manner by all of the staff. My car was serviced and ready to go in exactly the time frame promised.

Tracy

Jul 2, 2014

I requested information on a vehicle online and spoke to the salesperson before going in. The time he spent addressing my questions before I arrived helped me to get through the process faster and not sit so long with a 4 year old.

Syed

Jul 2, 2014

Mike Dickenson was very accommodating when I called for a last minute 10k mile service for my 2013 F-150. I was on a tight schedule and he met the deadline as he had promised. Very pleased with the speed and efficiency of the entire process

copticjo

Jun 30, 2014

I came to do the 50K maintenance with Peter Peknik and he charged me $800+ for both 45K and 50K which didn't seem right since one should include the other. I had a $100 coupon that I could've used if adding the tire change on top of the maintenance. But Peter lied to me and gave me tire prices and said there's another $100 for installation. The moment I showed the coupon he said there's also $85 for alignment. It seems that all dealers and tire places charge one fee for installation and alignment in the range of $65. But the point is dishonesty. Why I wasn't told about the $85 until after I showed the coupon. Fremont Ford Service just lost a loyal customer.

Johnny

Jun 30, 2014

I came to do the 50K maintenance with Peter Peknik and he charged me $800+ for both 45K and 50K which didn't seem right since one should include the other. I had a $100 coupon that I could've used if adding the tire change on top of the maintenance. But Peter lied to me and gave me tire prices and said there's another $100 for installation. The moment I showed the coupon he said there's also $85 for alignment. It seems that all dealers and tire places charge one fee for installation and alignment in the range of $65. But the point is dishonesty. Why I wasn't told about the $85 until after I showed the coupon. Fremont Ford Service just lost a loyal customer.

Neville

Jun 27, 2014

The customer service manager, Michael Ferrar is awesome. He took care of my vehicle very well. The technician Mao, was exceptional as well.

Shanti

Feb 5, 2014

My service advisor Michael Ferrer is very genuine and someone I could trust. He is so helpful and a really good Ford Rep.

Teresa

Feb 3, 2014

Honesty and helpfull over all. The staff is kind and I liked the shuttle service to do something during my waiting time.

David

Feb 2, 2014

Peter was proactive in targeting future problems with my ford focus and took good care of me. My appointments are always on time and there is good communication.

Reyna

Feb 2, 2014

The staff is always very friendly and knowledgeable. I also appreciate the fact that the service department is open on Saturdays which makes it very convenient for me to get my car serviced. I purchased my vehicle at Fremont Ford in 2011 and have continued to visit them for all my service needs. I highly recommend this dealership to all my friends and family.

Katherine

Feb 1, 2014

Michael Ferrer is a very professional and helpful service manager. He always takes good care of me and my Edge!

Jose

Feb 1, 2014

Michael is great. He is always friendly and helpful. He has helped us several times in the past and it is always a great experience.

Christopher

Feb 1, 2014

Jon and his team in fleet always takes great care of me and my teams vehicles. I was having problems with my sync system and a tire and they fixed everything and even brought the car back to my office for me! Huge thanks to Jon and his team .

Valerie

Jan 31, 2014

Had a fantastic car buying experience Saturday at Fremont Ford! Bought a Focus Hatchback SE for my college kids, so price was a major concern. I did my research in the morning, found a car I liked from their online selection and emailed them for quote. Ian Katawazi replied quickly with a detailed quote. After a brief round of negotiation, we agreed on the price. My daughter and I went and drove the car, which Ian had ready for us to test drive. Nice car! Then the wife and I sat down with Karnail to sign the papers. Guess what? The price came out under Ian's quote! First time for everything :)After the sale, we've received numerous follow-up calls to ensure we were satisfied. And these are sincere calls, because, we needed them to follow up on the Ford Customer Student Purchase Program rebate for us. And they have: both Ian and Chang are on top this and making it happen. Service after the sale from the sales team. Again, first time in 30 years of car buying.So this place is tops for me. Bought a fantastic little car, at a great price, with not only no hassles, but service after the sale. This is the way buying a new car should be! I am truly impressed with Fremont Ford. The level of service, on a lightly optioned economy car is as good as I've received from Fletcher Jones Mercedes on much more expensive vehicles. If you're in the market to buy a car today, you owe it to yourself to give Fremont Ford serious consideration.

Sarah

Jan 29, 2014

Jacob in the Service Department was excellent to work with, he was extremely helpful and attentive and I sincerely appreciated his honesty and willingness to explain and clarify what repairs were necessary to get my truck back in safe driving shape. I think you all are doing a fantastic job at Fremont Ford! Your customer service is top notch and you now have a new, loyal customer. We just moved into town and I was nervous about trying to find a local repair shop. I thankfully have always had great luck at Ford dealerships around the country so I rolled the dice, hoped for the best and called you. The call was a smart choice and the investment I made to have my truck repaired by your experts was completely worth it. My truck is driving and handling beautifully again thanks to you, so I will certainly plan to bring it back in again when necessary. Thank you very much!!

Paul

Jan 28, 2014

I called to schedule my appointment and got Peter. He is very friendly and even remembered my name from my last service. They even washed my car for me. I will use this dealership as long as i live in this area. I would also like to note i bought this car here because Peter was so good in servicing one of my wifes car.

Glenda

Jan 27, 2014

The excellent customer service and how they were focused on getting me in the car of my choice within my price range. Just a very good overall experience.

Rowen

Jan 26, 2014

Peter and Michael in the service department is always so helpful, knowledgeable, has the patients to explain, delivers ultimate customer satisfaction and no matter how busy they are or how early you arrive they are always friendly and smiling. They are amazing.

Gary

Jan 25, 2014

Your staff are very professional, courteous, personable and they go the distance in helping you realize your objectives.Your Service Department are the best anywhere. We are never dissatisfied with any work done by your Service Department.

Liya

Jan 25, 2014

The customer service guy 'Michael' was so professional and helpful! My car nicely cleaned and also informed me about my car what needed and what was done. Overall it was a nice experience.

Robert

Jan 24, 2014

Peter worked closely with our third party warranty company to get the repairs covered. He kept us updated until te repairs were completed!! Thanks, Peter!!!

Robert

Jan 22, 2014

Made me feel welcome and showed that they cared by being courteous, friendly and totally understood what needed to be done to the car. The work to be done and the pricing was clearly explained to me. Felt like I was important rather than just a person to be waited on.

Anthony

Jan 22, 2014

Jacob Lozano was very helpful getting my '01 Expedition in quickly for service and recommended a few special services that would benefit my high-mileage vehicle!

Baleen

Jan 22, 2014

Hamid and Shadi were great! This was the best car buying experience I've ever had-Hamid was kind, informative and never pushy! Shadi was professional and so nice!

Elizabeth

Jan 21, 2014

Everything was very nice, I did not feel any pressure to make a decision the day I came in and everyone was k with letting me take my time to make up my mind. That was a breath of fresh air compared to other dealerships I had visited.

Carl

Jan 21, 2014

I showed up with a problem that I expected would require a second appointment (I didn't expect the needed part to be in stock).In fact, the part was NOT in stock, but the guys in the service department found a nearby location that DID have the part and picked it up for me.This helped me avoid making a second trip - much appreciated!

Lisa

Jan 21, 2014

David J. was an excellent salesman and was the reason I came back to purchase the car from this dealership. He was not pushy and VERY knowledgeable about the cars and what I was looking for. He offered so many options! The other 2 gentleman I worked with were also nice. Karneil was a bit pushy but I understand what sales is like.

Genoba

Jan 19, 2014

My husband and I are truly satisfied with this location. We had a very bad service issue in the San Leandro store and we will never return there. Coming from a customer service backround you guys at Fremont ford were exceptional! We will be coming back.

James

Jan 19, 2014

Jacob, puts every effort toward getting an estimate and fixing the problem. He's always made me feel that every effort would be made in solving what's wrong.

Conni

Jan 18, 2014

The service people are great. I have no problems with them, they do an excellent job. They are kind and want to make sure the customer is happy.

Mennen

Jan 16, 2014

The online scheduling of appointments and the prompt response from the service personnel. The shuttle service is also great. The details of what was done before releasing the car and the free car wash are superb as well.

Paul

Jan 15, 2014

The people working are very attentive and do everything they can to make the experience enjoyable, which as we all know buying a car isn't exactly a day at the park. I have no regrets about making the hour drive to Freemont, it was well worth my time.

Diolinda

Jan 10, 2014

When I took it in to Jacob he took care of it right away. They were able to find the leak problem in the trunk that they werent able to detect over the weekend. Missing rear plug. But all their staff at Fremont Ford are very friendly and quick to help.

William

Jan 10, 2014

We contacted the dealership in advance; they had the car we wanted at the price we were willing to pay. They had the vehicle parked in front when we arrived. We were treated like VIPs and the whole process was streamlined and efficient. Everyone we came in contact with was friendly and helpful.

Editha

Jan 10, 2014

Car problem was fixed quickly and professionally. Asked for a rental car while parts were being delivered and we got a rental car. This is the way car dealerships should be run.

Frank

Jan 8, 2014

Jacob Lozano, the Service Advisor always provides the best customer service. He is very professional and consistently exceeds my expectations regarding my service experience. Outstanding Service Department.

Daisy

Jan 7, 2014

Peter and Michael are always so friendly and helpful. I always know my car is in good hands when I take it in for maintenance.

Claudia

Jan 7, 2014

i had a nail in the tire and it was taken care of with no issues. Peter kept me up to speed on the process and let me know everything was going me be taken care of.

Carolyn

Jan 7, 2014

First, I would like to say I really liked working with Ian Katawazi..Excellent Sales Representative.Second, Christie Werner, was also excellent, very funny kepted me laughing the whole time. but very profressional.

Charles

Jan 5, 2014

I feel confident about having my car serviced at Fremont Ford. I know that when I drop it off for service, it will get the best care and worked on by factory trained technicians, something that I am not.

Robert

Jan 4, 2014

My salesman had a great personality as well as excelent knowledge of the vehicle, pricing options and a willingness to find the right car for me. He took the right amount of time to familarize me with all of the functions of the new car.

Anne

Jan 3, 2014

Very friendly and not pushy. The dealer and finance person did not push any other products on me, which I was concerned about walking in. I tol them what I wanted and what I can afford and they did the rest to accommodate..... BIG THANK YOU TO FREMONT FORD!!

Corey

Jan 2, 2014

The manager Rob was the highlight of the trip there. He was able to calm all of my reservations after I had a horrible experience at Capitol Expressway Ford. Showed my wife and I and car that was almost exactly the one we were looking for. It had a couple extra bells and whistles I wasnt looking for going into this. He was able to work his magic and get my monthly exactly what I wanted to pay per month. The best part of it was that since the experience I had at Fremont Ford was so positive, there was absolutely no buyers remorse the next day. I would buy another car from them in a heart beat.

Kirk

Jan 1, 2014

I like the fact that my problem was important to the service department and was addressed to get me out on time to make a trip on time.

Peter

Jan 1, 2014

Friendly sales staff. Willingness to locate a car if it's not in stock. I appreciate the no-pressure atmosphere. I like being able to test drive the car without anyone else in the car.

Acustomer123

Apr 20, 2012

After deciding to go with a different dealer I recieved an email from Ron that said "We realize you probably have been working with Livermore, if you are looking for the same unit we most likely will not trade for it. Good luck to you on finding a vehicle in their current inventory. Let us know if anything changes or if you would like to do business with us in the future." This is despicable and a sad attempt to pressure me into doing business with Fremont Ford. I actually got a better quote from a different car maker all together BUT based on that email I will NOT EVER do business with them now or in the future. I am the customer and I will go to whomever I please. Fremont Ford did not give me the price I wanted so I went somewhere else.

BTYLINDA

Oct 1, 2011

I seriously visited five other Ford dealerships and in the end this was the only dealership that came through with the colors and options I wanted. They are a little far from where I live, but it was totally worth the drive because the monthly are more reasonable than the number other dealers came up with. If they werent so knowledagble and easy to work with, I would have never gotten the car I wanted.

swim268

Feb 24, 2011

Their internet sales person was rude; I asked for a price quote multiple times, and A.J. finally gave me a quote with a sarcastic tone giving me 24 hours to reply. I found a better deal elsewhere, but AJ wrote back several days later stating that I wasn't serious about a purchase and that he doubted I found a better deal. So in essence he called me a liar. Don't waste your time with this dealer. There are plenty of other quality Ford dealers in the area.

TDfiesta

Aug 27, 2010

I recently purchased two Fiestas at Fremont Ford and would recommend this dealership to anyone. Dustin Roberts and A.J. made the process so much easier than I was anticipating. They found the right cars and answered all of my calls and e-mails right away. In the end we received great service and now have two great cars!

Debbie C.

Jul 5, 2010

I found a used Honda that Fremont Ford had advertised online, and from the moment I talked to Bao "The Guy that Cares" until I picked up my car a few days later after having had leather installed, I kept waiting for someone to drop the ball on the most amazing service I have ever experienced - it never happened. I was treated with respect from the start, Bao and Shunn were knowledgeable about the attributes and workings of Hondas (obviously not an expected area of their expertise), Shunn drove us to the bank as it's location was a bit confusing to explain to us, Bruce the Used Car Manager answered all my mechanical questions and even got a great "paint touch-up guy" to the lot within an hour. Troy the Finance guy quickly, and in the most basic terms, explained the warranty plusses and minuses so we could make an informed decision, gave us a great finance rate and had us on our way in no time at all. A few days later when we picked up our car at closing time (after the leather installation -beautiful quality workmanship and a perfect match by the way), Michael from the Service Department couldn't have been nicer; he took the time to explain a few recommended maintenance practices, and reminded us we had a free Service visit coming up "so Fremont Ford could show us what a great Service Department they have". If I've been more than a bit long-winded here it is because I have experienced plenty of mediocre and downright lousy service in my time, but if you ever want to see how SERVICE can be and should be done, Fremont Ford is the first place you should go!

ellataytay

May 31, 2010

Last week I got an e-mail reminding me that my lease is expiring, which I thought was pretty nice. I sent an e-mail back and got a list of vehicles with pictures that was in my budget I never thought buying a car could be this easy. I then went to the dealership and the people were really friendly they even offered to get me some coffee which was nice too. After I test drove the Fusion it fit my budget and needs, I really liked the fact that I didnt have to walk around the dealer forever loking at cars and their information. Everything was all ready for me and all I had to do was go to finance which was surprisingly painless they really helped me out to make the financial arrangements. Bravo to Fremont Ford

Craig F.

May 1, 2010

Go to Dustin Roberts! I don't know about the rest of the sales staff, but this young man is very customer friendly! He works really hard to get the price you want, for the car you want. He doesn't "play" those salesman games!I will warn you about the Finance and Insurance salesmen. The one I got tried to shove stuff down my throat I didn't want or was interested in. If it wasn't for the Finance Director, Fabian, I would have sent the car back!Anyway, I highly recommend contacting Dustin when you are in the market for a new or used car.

irinashrpv

Apr 30, 2010

I cannot begin to explain how hepful Dave was with this purchase. Both my wife and I had no stress in making this deal, because D made it so easy for us. He was straight forward easy going and anserwed all of our concerns. He did most of the work while we were at home, which was great. When we finally got to the dealership he had a few different options on cars to drive and look at. He let us take our time and drive different cars until we decided on the Escape. Then he basically did everthing else. I will buy all my cars from D

wwodka

Dec 8, 2009

For a variety of reasons we hadn't bought a new car in the past 5 years. We weren't looking forward to the experience. However, we were pleasantly surprised by the experience we had purchasing our 2010 Fusion. We must have driven both Kevin and Dustin crazy because my wife and I never seemed to be able to get to the dealer at the same time. Our schedules were pretty crazy and the whole process took about 3 weeks by the time everyone in the family had their say about the Fusion. Once it passed the teenager test I knew we had found the right car.When we finally sat down on a Sunday afternoon at the end of Thanksgiving weekend the purchase process was pretty straight forward. While we had done some homework on the Internet we found that Dustin presented the options, available cars, price deals and financing in a very straight forward and clear manner. I never felt we were being sold anything and did feel we were getting the best purchase price for the car. The fact that Zero percent financing was available helped the decision but even the regular financing packages offered were better than our bank or credit union. During the purchase process we were able to speak with 2 sales people Dustin and Kevin and the sales manager as well. Everyone was low key and helpful. We never felt our questions were avoided and as I said above we always felt we were getting clear explanations.The car is the BEST!!! Ford has done an exeptional job putting the 2010 Fusion together. While we had decided before the car was selected as MotorTrend's Car of the Year it was a real confidance booste when the Fusion won the award. We got the SEL V6, with sunroof, Sony 12 speaker sound system, and Sirrius satelite radio. We have had the car about 2 weeks and we have found nothing to take it back to the dealer for repair, everything was right just the way we picked it up. We love it and Fremont Ford, Dustin and Kevin are great people to work with.Thanks.Walter Wodka.

Tapout68

Aug 4, 2006

If you want to be treated fair prior to, during and after a purchase of a vehicle this is not the dealership! If you want the epitomy of what a car dealership is perceived to be in the public eye, then this is your place. The employee's of the company are respectable and courteous, the management and owners have their own philsophy. I think they forgot their Mission statement of their company. I purchased a used vehicle from this franchise dealership. They stood behind this vehicle and raved as to what a great vehicle it was and how they only obtain quality vehicles that would represent their dealership. The presentation was positive on behalf of the sales person (Troy) and Finance (Leon). The specifics as set by one of the owners (Mike Pattelo) was pathetic. After completion of financing paperwork, I was presented one key. I asked for a second key and they presumably looked. I was then advised that they did not have one, but I could easily get one made. I assumed this to be a couple of dollars and said it shouldn't be no big deal. I proceeded to the vehicle that I was told would be fully detailed. I did not know that washing a car is classified as detailed. I looked over the vehicle and noticed no cigarette lighter. I ask for it and they looked into and then told me there wasn't one. I should note, this vehicle only had 15K miles on it, and was 1 year old. There was no notations on the vehicle as to any missing parts. Again, I figured no big deal, I will check into it.To my amazement, I call the manufactuerer dealership for the parts, the key is $35 and to program it is $150. I was never told there was a "chip" in the key. I ask about the lighter and was advised you had to buy the entire unit $40.00. I call Fremont Ford back and the owner (Mike Pattelo) states since he gave me a discount of $100 for floor mats, this should cover the expenses. Dealer floor mats, $75.00. I asked if there was anything they could do or have a sub-contrator who could give me a discount. Response, nope! This is intriguing since Ford has these type of keys for their cars. You would have thought they would have had to use a sub-contractor at some time to make one for a customer. You would have also thought they would have told me how expensive these keys are to be made. The vehicle was a 2004 Mitsubishi Eclipse (actually sold in 2005). I know it was not a Ford, but Fremont Ford purchased it and then placed it for sale on their lot. It was a product they were willing to represent and supposedly stand behind. They are a franchise dealership that claims to be customer service oriented. This is false. I will not forget the statement told to me by one of the managers who I advised to the situation. "You drove off with the vehicle, so you are on your own". This was 3 days after I bought it. I guess they should look up the terms, customer service, ethics, integrity, honesty, professionalism, etc.