Used Cars for Sale at Future Ford of Sacramento in Roseville, CA

Jose and V.Baldugo

May 16, 2016

My husband has visited Future Ford of Sacramento and has been communicating with Derek Leggins then he finally convinced me to go with him just to see the car .We end up buying the car that afternoon.It was the fastest time we ever had experienced in buying a car.Derek was very accommodating as well as Justin ,who did the finance transaction hassle free.

disapointed

May 9, 2016

I felt like I was Being pushed into buying one of their cars.I have received several calls from there sales rep.since I showed an interest. this turned me off to this dealership.

Mikejones911ssd

Mar 18, 2016

I saw a car on the Future Ford website that I was interested in. I emailed the store through their site, got a quick response from Jason Dias, their manager of internet operations. My wife went in later in the day, while I was still at work, looked at the car and test drove it. Jason made the entire experience simple and easy. He went through the paperwork with my wife, had everything but a few signatures done, so when the next day I came in to test drive the vehicle, if I liked it all I had to do was sign a few lines and the deal was done. Jason went over all the details of the vehicle before we left, and was a pleasure to work with. This is the 3rd car I've purchased at Future Ford, and each experience has been good.

Mannyhur

Mar 15, 2016

Nate did a great job in guiding me through the entire process! He made a me, a first time buyer, feel comfortable. Also thanks to shane who did an awesome job getting me a great deal. Thanks guys!

Hurtado7

Mar 15, 2016

It was a great dealer, when I came in Nate helped me fast and later on dart came to finish the deal. They helped me get a great almost new car.

Pete and Denise

Mar 6, 2016

Pete and I went to Future Ford just to look around Michael Horn did an excellent job show us a few trucks. Before you knew it we found our new truck. Michael Horn did an wonderful job. thanks

Greg S

Feb 26, 2016

I purchased my new 2014 Ford Focus from Future Ford of Sacramento. When the first service came up I took it back to them. I had such a good experience that I returned the next time and again received fast, no hassle, professional treatment. My car now has 46,000 miles and I have returned to Future Ford every time for my scheduled service. I have always been treated well and and had a great experience. They make me feel like they are here to help me and they always show me that they appreciate my business. I usually get a coupon or rebate off the price and they always give me a credit for a free car wash. I feel good about the condition of my car because I know they have completely checked it over and everything is correct.

jhash

Feb 17, 2016

I purchased another vehicle from Garren Gonzalez and as always received excellent customer service. Garren is a true professional and extremely knowledgeable. I would highly recommend Garren Gonzalez and Future Ford of Sacramento for your next new or used car purchase.

Barbara Parker

Jan 27, 2016

I have purchased two cars from Future Ford of Sacramento over the past 5 years. They are outstanding to work with; professional, friendly and their facilities are the best. They have serviced my cars and always provide fast, friendly, reliable service. Never thought I would be saying this about an auto dealership, but these folks are far and above any others I have dealt with. Do your self a favor and stop by Future Ford of Sacramento if you are buying a new car, used car, having your car serviced or just want to talk to some nice people.

Rachael Smith

Jan 26, 2016

I had an amazing experiencing at Future Ford! My lease was up and I went in to talk about some options and within 2 hours I was in a brand new car with no money down and a monthly payment I was happy with. No idea it was that easy! Thanks to the whole team!

Kevin Reilly

Jan 21, 2016

Everybody a Future Ford from sales to service, and parts are extremely professional. They do go the extra mile.

Taylor Clayton

Jan 20, 2016

My salesman went above and beyond anything that I could expect in order to find a solution to my requirements. He did a great job.The finance officer also went above and beyond what I could expect, and he continued to find even better financing after our deal was initially made.

Jack Cuntry

Jan 13, 2016

This place doesn't want to earn your business, they want to take advantage and cheat you.I'm not going to waste your time(unlike this dealership) with the entire story, I'll just give you the highlights. They immediately tried pushing the car they wanted to get rid of instead of showing me the cars I wanted to see. I wanted to buy, they wouldn't even discuss buying, they wanted me to lease. I checked my credit score with the big 3(transunion, experian and equifax) so I know what my credit score is, they lied and said it was 100 points lower than what it actually is to justify their high money factor(APR). The "sales guy" , Danny, was clueless and was giving me all kinds of incorrect answers. He couldn't even tell me if I had to pay taxes on the depreciation amount of the lease, lol, incompetence at its finest.They drew up some paperwork with some numbers they pulled out of their xxxxx, so I took them home and used a lease calculator to see if they added up. They didn't, but no surprise there.Every time I tried to leave the dealer they would just come back with more slick sales talk about how great of a deal they were giving me. They only had one goal, try and pressure me into leasing a vehicle I didn't come there for, lucky for me I don't buckle under pressure, I fight back.If you want to get screwed make sure you go see the sharks at Future Ford of Sacramento on Madison Ave., they will screw you right.

Esmeralda Pacheco

Jan 13, 2016

The guys at Future Ford of Sacramento really made my day! Especially,Garren who was my sales gu,y was extremely professional with a great sense of humor. I honestly did not expect to be approved for an auto loan by any car dealership because of my credit report. When I met Garren, I put everything on the table as far as my credit report and how poor it was and my past experience financing a car with a co signer. I told him it would be really nice to be able to finance a car for myself, by myself without the need if a co signer because I told him how much I really want to re establish my credit and show that I can fix it with the income that I am currently now bringing home. The wait time was not too bad, every one there shook my hand to let me know how the process was going as far as my application and finally I received the news that I got approved. I really thought they were playing game with me but they were being real. Everything was thoroughly described and explained as far a my loan, my pymts which is in my budget. I was very excited and I'm still in shocked to this day that I got approved. I can't help but to feel thankful and blessed that Future Ford is giving me the chance to re establish my credit and to drive away with a beautiful car. thank you guys so very much from the bottom of my heart!!

Ronald Miller

Jan 13, 2016

Future Ford of Sacramento is a great place to buy a new or used car.I brought a 2014 Focus in 2013, They were very fair and worked with me on price and payments. Jim and JR in the Service Department took very good care of my car.There service is excellent.Jan 2016 I decided to replace my 2012 due to a lot of hard Freeway miles. So I went back to Future Ford of Sacramento and brought a new 2016 Focus Hatchback.David was salesperson I work with, him and his Manager Ron worked a good deal out for me, They gave a good value for my 2012, got the payment were I needed itThanks guys.Ron Miller

Kathy Collier

Jan 5, 2016

I took my car in for service due to the engine light coming on and they went ahead and did the software update that was causing it and a recall issue and the oil change it was coming due on. Always great service there!

Rebecca Mackay

Dec 31, 2015

i have prepaid oil changes. the staff is very accommodating and friendly.

Betty Hollingshead

Dec 19, 2015

I was on the way to work when the LCD screen showed me that the tire pressure was low. I went to the dealership. They discovered I had a big nail in our almost brand new tire!! It was not in a place where the tire could be repaired. The dealership didn't have the same brand tire that we have on the car now. But they had another brand that was equal in quality. They replaced the tire promptly and I was on my way to work, an hour away. I made it to work in plenty of time. :)

Richard Ches

Dec 11, 2015

Jim Tompkins, Quick Service manager is the best. 2010 Escape in for 90,000 service. Out in minimum time and front brake pad change. That is why I keep coming to Future Ford Sacramento to buy 6 vehicles and all serviced with Jim Tompkins.

Herb Hereth

Dec 4, 2015

I have been coming to this Ford Service Dept. For 40plus years and have always been treated with quality service. When ever there was a problem it was resolved in an excellent manner.

Paul Zimmer

Dec 1, 2015

In and out as promised Ed and his staff did an great job.

Peter Kay

Dec 1, 2015

The service from the front desk at the quick lane ( the lady ) was very bad this time. She told me it would take 45 min to an hour but she will let me know how long in a few minutes. Not only she never came to inform me but after multiple times I went to ask she never new how much more. At the end it took 3 hours to complete the service and she messed up my day.

John Stier

Nov 28, 2015

Future Ford was great! Love my new truck. I ought the car online and they delivered the truck to my house. Wonderful service..

Benjamin Manzanares

Nov 24, 2015

Showed up with no appointment , The gentleman at the counter greeted me and was very friendly and helpful. He took my name and my information .then told me how long it would take, and with no delays they were done and i was on my way.

medusa

Nov 22, 2015

We were looking for a reliable car that got good gas mileage. Ahmad Bashir found us the right car for the right price. We were treated great and I would recommend Future Ford of Sacramento and Ahmad Bashir for anyone looking for a car or truck.

Ralph Lux

Nov 21, 2015

My vehicle had a cosmetic defect on a wheel in the finish that may have continued to deteriorate. This was brought to the attention of Future Ford just before the end of my bumper to bumper warranty when the vehicle was serviced. At the time I was confident the wheel would be replaced under warranty. I forgot about this defect and drove the vehicle out of the warranty period. I remembered the defect on my next service visit, but in theory I would not have been covered by the factory warranty due to the mileage. Lisa took it on herself to do some research on my behalf to determine if there was enough documentation with Ford to cover the defect. As it turns out no official record of the defect was entered into the warranty data base. Lisa determined that dealership hand written notes did exist. In addition a mark on my tire made by the tech that located the area of concern was still present on my vehicle. With this information Lisa, working with Service Manager Tim was successful in getting Ford to cover replacing the wheel at no expense to me.Lisa and Tim took an interest in helping me with my problem, that was partially caused by me not paying attention to my mileage before checking on my claim . This should be recognized as exceptional customer service.It should also be noted that Lisa and I had a few laughs while we were working through my claim. It was nice to deal with such a courteous dealership representative. I would recommend this service and parts department to others.

Filiberto Velasquez

Nov 19, 2015

Derek Leggins went above and beyond to get the 2016 F-350 truck my husband wanted, color and all. Well worth the 2 hr + drive there. The customer service is Great! Everyone her is very friendly. I highly recommend Future Ford of Sacramento. Don't forget to ask for Derek Leggins!

Andrew Cleaver

Nov 9, 2015

Clean place, friendly service, Great staff. Attentive, early and eager and always willing to go the extra mile and do more. Great service department.

Mark Sharwood

Nov 7, 2015

Service was quick and straightforward. This was my last service and they made sure to do everything that was needed. Have always been pleased with the service at Future Ford.

Jose Perez

Nov 3, 2015

I was looking for a new ford escape for a good price. I wen in and the staff was amazing. They where really helpful, they where super nice and knowledgable. They found the escape I wanted for an amazing price. I couldn't be happier with my amazing new escape.

Judith Shelton

Oct 23, 2015

This was my first time to this dealership. We're new to the area and found the location of this dealership very convenient. They got me right in for my routine service, no waiting. They have a lobby but we went across the street to Starbucks. Service was completed within the time frame stated. Staff was very pleasant and efficient making it a very pleasant experience.

Martyn Frost

Oct 21, 2015

Every one involved with our purchase was excellent.

Jeff Torgerson

Oct 20, 2015

Derek Leggins made the experience very pleasant, i wil be returning for my next vehicle.

Linda Flores

Oct 14, 2015

It was a bumpy start, with miscommunication however, they fulfilled my every need and made sure I left the dealership happy and was clear on the outcome.

JH

Oct 12, 2015

I had a great experience at Future Ford of Sacramento. Salesman John Frizzell was very helpful, patient, knowledgeable, and kind. I highly recommend him! The SUV I wanted was not on the lot, but he was able to find it and have it delivered in a day. In the meantime I was able to borrow a different car from the lot which was fun to drive. I am very happy with my 2016 ruby red Explorer. It is beautiful and so fun to drive! Go see John at Future Ford if you want a smooth and positive car buying experience!

Dombug1

Oct 9, 2015

I write this review for Curt Lopez and Garren , they are both salesman at future ford of Sacramento off Madison Avenue . I went in there on Tuesday October 6, 2015 and i was able to get my very first car and they didn't pressure me into anything, they really paid attention to what I was looking for , and they both made sure that I understood what I was getting into and answered all of my questions honestly , and they were able to find a car that was a nice fit for me, I ended up getting the 2013 Ford Fiesta, and so far I really like everything about the car. So I give them both 5 stars and I'd recommend going to either of them if you are looking to get a car .

aholmes11

Sep 30, 2015

Everyone here was extremely friendly and helpful in getting us a great deal. Our salesman, Paul Hornicu, or "Tall Paul", was fantastic and helped make this a great car buying experience. He was super friendly and personable and got us an amazing deal. The sales manager, Dave Klingensmith went out of his way to help us into a new car. The finance manager, Shay Haggin, was equally helpful and friendly. In the end, these individuals made it one of the best car buying experiences we've had and we'd highly recommend them! Thanks everyone!

Gunner

Sep 27, 2015

I spoke with Jason over the phone he was not pushy and very willing to help. I was in a hurry and told him I would not be purchasing the vehicle that day. He made the process so easy I could not pass up the deal. I recommend you visit or ask for Jason he won't let you down and he will be straight with you the whole way through the process.

Cary

Sep 26, 2015

They were remodeling so the gave me a Starbucks card and I went across the street. Service was great I showed up for an oil change asked about recall and they took care of all of it... Great experience!

Anna Nielsen

Sep 24, 2015

Tall Paul is an EXCELLENT salesperson! He went above and beyond to get the best deal, the best terms and to ensure we felt comfortable with all aspects of the deal. Low pressure ... high enthusiasm ... customer satisfaction was primary importance.

Victor 2016

Sep 17, 2015

I was ordered - and it was promised for me Ford Focus Electric 2016. It was black, I asked white. Salesmen, supervisor, financial adviser were not against, but they exchanged car not only on white color but on FFE 2015! It have different prices, I asked about such difference and NOBODY explain me that it were different car models! Moreover they assured that was same model! After this during 2 weeks I was promised to clean the problem without any result. So employee Future Ford have executed sale fraud with a single purpose to take additional money. And this bright fraud was figure out AFTER delivery the new car. My fault that I did not pay enough attention on difference 2016 and 2015, but at the same time I was not able to imagine such behavior.

Calletano Villarreal

Sep 16, 2015

Our salesman Mike meet all our needs in a speedy and professional manor. Would highly recommend Future Ford, was a good experience.

Bob Williams

Sep 15, 2015

Since purchasing my F 150 pick up December 2013, I have had trouble with the balancing of the tires. This time Future Ford got it right thanks to Ed Rieks. Please note that Ed was helpful and pleasant. I know that I noted his service to me.

Roy Sunahara

Sep 14, 2015

I was not planning to buy another car until after the first of the year. I was contacted by one of their car sales reps, and told him I wasn't looking to buy at the moment (However my current vehicle needed some work and caused me to wake my wife up to get me to work once). I also informed him I would not have a down payment as we were in to process of getting ready to move, and needed all available funds for that. His reply was ?you know what we have a great deal going on right now and you may not have to put anything down, so it doesn?t hurt to come take a look?. That is what we did, we quickly discussed the finances, walked the lot looking at all colors and options, did some test drive, and went in a told him what our situation is. He brought over the typical paperwork, filled it out, he checked the numbers and they were acceptable. The buying process was easy no pressure they met all of our situational needs, such as down payment. We only put 500 down, which is less than what it would have cost me to repair my current vehicle. When initial financing did not go through for 0%, they dropped to cost of the vehicle to keep monthly payments the same, and got a great rate on financing at 1.9%. That definitely beats what I paid on the last car at 9%. Overall, it was an easy car buying experience with the no pressure and quick process. Everyone that has bought a car spend a bit of time at the dealer. We were in and out with test drives and all in a little over three hours. That too beats the last time I bought a car at five and a half hours. We left with a 2016 Fusion with the color and option we wanted, and extras did not expect. Service department has a friendly team as well. They addressed my issue with the car (as most new cars have some minor issue). They did however over look one issue I had that was to be taken care of when I took it in for tracking installation, but it was not anything major ( a minor cosmetic fix). The rescheduled me quickly to take care of the issue. The only issue I have had buying this car is I rarely get to drive it. The wife is always taking it when she has her own car. The Ford Fusion is a fun car to drive. We got the 2016 with a 1.5l with Eco boost, and yes, it has a little boost! The sync system is very nice to provide everything at your figure tips for safe driving (but if you are into drive in movies as we are the touch screen display is a bit bright) I love the auto off to save battery while we were at the drive in movies. Just restarted the car for a few minutes and that was it. I would recommend at least looking at this car, and from this dealer before buying a new car.

Alex

Sep 13, 2015

I purchased a brand new 2015 Ford Mustang GT Premium from Future Ford of Sacramento on Aug 23, 2015 (150 miles away from my house). While driving back home I noticed two issues: - super annoying rattle/buzzing sound coming from the headlight switch - car floated/drifted on a freeway a lotI scheduled an appointment with Salinas Ford on Aug 27 at 9.00AM. The service manager took the car for a small test drive and confirmed it drifted to the right. He suggested rotating tires first. After waiting for an hour or so in the lounge, the service adviser told me I had to wait for at least four hours before they can rotate my tires, as all techs were busy. I got really frustrated and declined to wait, as I had the appointment and called Future Ford of Sacramento and scheduled a new appointment.I drove 150 miles again, left the car at the dealership and picked up a rental car. The car spent 5 days at the dealership: they did not find (did not check) the alignment issues and they did not hear the rattle.I picked up the car, drove back 150 miles and did the alignment at a local shop for $75. The alignment was bad (I have the print out).I called Future Ford of Sacramento and told the the car had the bad wheel alignment and asked to reimburse $75 I spent to do the warranty repair. Their answer was "It's fantastic you fixed this issue!". I've never heard back from them.I am really frustrated with the level/quality of service I received after I bought a brand new Ford for $44K. I regret my decision to buy it almost every time I drive it. I really do not know what to do next or how to address these issues, as I've lost any confidence/faith in a Ford Product and the dealership support.

Deborah

Sep 13, 2015

The service team is the reason i buy cars at Future Ford. The sales team sells the dream-the Service Team keeps the dream alive. Thank you.

Sarah Alba

Sep 9, 2015

I sadly do not remember the gentleman's name who checked us in and out, but he was so pleasant. He was very interactive. He suggested a place for us to have breakfast, made sure that the service was fast and according to our schedule and our car was brought to us. As parents to a newborn, who was with us, we consider that excellent service.

Michael DeGraw

Sep 8, 2015

I took my car in for scheduled maintenance and as usual I was greeted and helped as soon as I pulled up. Jim and Lisa are the best!

Carole Woodbridge

Sep 2, 2015

Ahmed was amazing in working with me to get a payment I could afford. The guys were very helpful and understanding. I went in there not really expecting to be able to get a car and walked out with a brand new car that I love.

jeffhenry

Aug 28, 2015

Thank You Calvin Nelson and Ronnie Thomas at Future Ford of Sacramento! I traded my 2010 Certified Used Ford Escape (also bought from Future Ford) in on a brand new 2015 F-150 Super Crew Cab and it is amazing. The experience was so good, my daughter traded in her BMW 530i in on a Brand New 2016 Fusion. Absolutely love both vehicles. I manage the Placer County Contractors Association and I can tell you that there are a great many contractors in my association that swear by Future Ford, and more to come. Thanks again, it is always such a pleasure referring people to this company as I know they will be taken care of.

King Size

Aug 22, 2015

I am so impressed with this dealership. This is the first time I have ever shopped at Future Ford, This dealership is so well run from the sales rep to the sales manager to the finance guy - all were true professionals and at no time did I ever feel as if I was being "Closed". They knew I wanted to see just what I wanted - one truck and they did not try to show me others. I had my plan and they let me go through the sales process on my terms. I know they could have made a lot more money on the truck I bought selling it to someone else -- but -they let me buy it at a price I am quite sure no other dealer would have matched -- even car max couldn't have come close to what I bought at this price. The Sales Manager was Jeff Holt - and if you are looking for a great deal on a special truck --- I would strongly recommend giving him a call. I am super happy -- I have owned Mercedes and Land Rovers and this King Ranch is a better ride.

Marc F

Aug 19, 2015

Purchased a 2015 Ford E350 Spartan Cutaway van and it was great with the cheapest prices from a dealer I could find.

ABCN Dynamics LLC

Aug 17, 2015

Tristan in sales and Dave in financing were amazing! They gave ABCN Dynamics a great deal on their commercial vehicle! You guys are great!!! The process was painless and wonderful! Financing was wonderful too!

Jennifer M

Aug 13, 2015

I came in with no appointment and they were happy to help me right away. They were quick, courteous and did a good job. Plus I got a voucher for a free car wash :).

Rachel

Aug 12, 2015

I brought in my 2006 ford escape for its 100,000 mile service, instead of getting an up sell, I was told that I only needed a regular service due to previous work done on my car. So rather than spending hundreds, I paid for "the works", which with a coupon was not even 40 dollars

Peter Pritchard

Aug 11, 2015

Our sales representative, Jeff Unger, was great. If you want the guy who will treat you right, then see Jeff.

Richard Dost and Penny Dost

Aug 11, 2015

Our salesperson was Dart Welsh who was absolutely wonderful. Understood what I was looking for and accommodated me appropriately. He was very knowledgeable with each vehicle he showed to us. I would recommend him to all my friends.Shay Haggin who worked the financing portion of our purchase was also very knowledgeable, helpful, and made us feel like he was representing us as personal friends. Our total experience in purchasing a new car was exciting.

JEnS

Aug 8, 2015

Friendly, quick, always knowledgeable, and they always treat me like I matter. They always make everything so easy.

George Walker

Aug 3, 2015

Customer service was excellent. J. R. was professional all the way. Got in and out as promised. Car is running excellent.

Alice Tichelaar

Aug 1, 2015

The service dept lady agent was most helpful, professional.

Brenda Padget

Jul 31, 2015

Took my car in for its scheduled maintenance, they had it for the time they said it would take. Very satisfied.

Christy Allen

Jul 27, 2015

We came in to trade our Taurus that was upside down, Derrick and Justin worked until they found us the right fit at right price. Very happy with outcome

Jen

Jul 7, 2015

Justin Dargen was so easy to deal with! We got exactly what we wanted and he went above and beyond to make sure he delivered what we asked for.

Patricia Wilson

Jul 7, 2015

I was pleased to receive such great service for my car and it was explained to me the repairs that needed to be made and they were patient and kind to me who knows little about the workings of a car.

Mary H.

Jul 6, 2015

It was great service and out. Did not have to wait long.

Darlene Brooks

Jul 2, 2015

I am a returning custormer....Dart has sold me two cars...he listens and he explains anyquestions i may have...even after i have driven off the lot with my new car

Msbanks6510

Jun 24, 2015

I was at future ford and I was verbally attached and also physically attacked by Dave Hadley !!!!! Worst place ever never come here to purchase a car !!!!! They are liars and thieves .. Only out to make a quick buck DO NOT SHOP FOR A CAR WITH THEM ... THEY DO ON THE SPOT DELIVERY !!!! Crooks !!!!! I did a trade in on May 25th 2015 and on June 3rd 2015 Herman called me to tell me that I had to get a new car "due to financing ".. They were just trying to get more money out of me ... Then they lied and said payments wouldn't go up ... When I didn't agree to sign for the new car they reposed my car I got from them leaving me carless ... Worst place ever !!!!!! I have a young child and they wouldn't even let me get my stuff out of the car .... They did not hold up to the canceling agreement in their contract !!! I never received anything in the mail nor did they say they were canceling our agreement!!!! I've contacted the Better Business Bureau !!! And they said I should never have driven off the lot of the financing was approved !!!! I'm never going there again !!!! There crooks !!!

John1945

Jun 4, 2015

Your basic bait and switch routine. Sign now and we'll add the extras on in our service center after we got your money.. Or pay now and get screwed later. They came highly recommended. I think rather "I found another sucker for you would have been more apt.Leaving a hospital and in need of a 4x4 w/blue tooth and cd as minimum - ended Leaving w/o 4x4 and after strenuous effort the most hokey cd player this side of China. And so crappy I was told the guy who installed it did not know how to sync up the blue tooth. "There are so many models to keep track of you understand." Such BS. GeezeMy "A" game maybe gone but my aim is true. I could waste time in legal circles but might just demonstrate their dealership on weekends. It might cost them more in lost revenue.As close to being evil as one can get without blood sacrifices. These guys really suck. With one exception. The tire department guys were very honest and most helpful.

Barbara Harriman

May 25, 2015

I purchased a Ford Fusion which I love!! The staff was very helpful as well as patient while finding the perfect one! It all went so smoothly from first inquiry to the final signing for financing I would recommend Future Ford to anyone looking to purchase a vehicle!

Gloria Puentes Dominguez

May 22, 2015

Very nice service advisor explained everything. Made sure my car was taken care of

Daun Macrae

May 19, 2015

Lisa is always very helpful and friendly. She called and let me know when my part came and made sure when I arrived on Sat others knew I was coming for appointment

Carmen Lonergan

May 19, 2015

The sales people and manager was wonderful. And they were very helpful.

Joanna Hennessee

May 12, 2015

Ed R. in your quick change area was wonderful in every aspect. He made us feel comfortable and we felt we could trust him. He wasn't trying to 'sell' us stuff we didn't need and being on a tight budget we definitely appreciated it. We will be back and refer our friends because of this experience. Kudos to Ed and his team!

Susan Babich

May 12, 2015

Returned to Future Ford for the 1st time after I purchased my car in January for the 1st oil change - service is exemplary, friendly and speedy! My experience with this store has been excellent every step of the way - Good company, great people

Cheryl Blakeway

May 12, 2015

I bought a used Fusion in 2013. Frank Roman was the sales person, I would buy another car from him in a heartbeat, in fact, we are looking for a F250.Service department is always helpful, courteous and fast.

Charles Dubs

May 12, 2015

Ford escape, the staff is very helpful and looking after you through the hole process of buying a car.

Buzz Badillo

May 10, 2015

I didn't even buy a ford but a gmc & was still treated great. sounds funny but I was literally "in & out" of there which was a good thing 'cause I traveled out there with my family. no complaints-no complaints. and even after we finished business the next day the finance gentleman sent us a letter with an even better loan & locked us in. could not believe it. I definitely recommend this spot to anyone looking for a vehicle. mine was a year old but I'm extremely happy

LarGlo

May 8, 2015

We were never told that the 2015's were priced above the MSRP. The salesman just talk about all the features and highlights of the truck. They never negotiated the price . Did not get the tradein value the sales person suggested.In finance the individual was new to the job and didn't explain why prices were what they were. We were pressured to buy the security and extended warranty packages. Part of the security package was electronic etching of the VIN number. This is done on all of their vehicles and is listed as an option, but you are charged for it. We spent a lot of time waiting for things to get done. Would never buy or recommend them to anyoneWe were also told, confidently, by the salesman that the truckwould fit in the garage. Guesswhat - it does not.

Clyde Hendren

May 7, 2015

My wife and I bought a Ford Focus in 2014. We were impressed with the appearance and the price. This car replaced a Toyota we had owned for over 13 years. I have had the car in twice since we bought it. I have received excellent service. I have never had such good service and the people at Future Ford, Sacramento, have been very helpful. I plan to replace my other vehicle, and I will certainly go to Future Ford for the purchase.

Elizabeth Douglas

May 6, 2015

I purchased a 2015 Focus and I love it. Hermann, at Future Ford listened as I told him what I wanted and what I could afford. Originally I thought I wanted the Fusion and they are awesome but I really don't drive enough to take advantage of all they offer. The Focus is comfortable, roomy and has a fantastic audio system. Hermann had one of each parked next to each other, therefore I could compare the two. As a closer, he Sync my phone and make the car feel like mine from the very beginning.

Bruce Auld

May 6, 2015

The service dept. did a very good job. They were friendly and professional.

steve hilding

May 5, 2015

vehicle was serviced promptly & ready when promised.

Andrew & Justina Kemp

May 5, 2015

I have a platinum F150 & staff was extremely helpful. Service advisors are always great.

Robert Wiederhold

May 5, 2015

2014 focus, the service was excellent, the staff was very helpful

Nathon Reed

May 5, 2015

Danny went way above the top to get me into a brand new car. Thank you

John Neves

May 5, 2015

Job was completed in a timely manner. It was a quality job and there were no surprises.

John Standley

May 5, 2015

Quick and friendly, got the job done more quickly than they said it would take.

Victor Estrada

May 5, 2015

As always the staff is very friendly and helpful, I keep coming back so that is a great sign. Thank you.

Joseph Galindo

May 4, 2015

We had a easy and good experience, future ford had the perfect car we were looking for.

Jessica Archer

May 4, 2015

Kathy and Slavic were absolutely amazing! Hands down, the best customer service I have received in a very long time. They were both very great to work with! I will definitely be recommending Future Ford of Sacramento to others because of them.

Ray Felton

May 1, 2015

Efficient, accommodating. An overall good experience.

Juan Garcia

May 1, 2015

Fast service. My service was completed under promised time.

Cecilia Mazzeo

Apr 29, 2015

the service was good . besides the oil change that i came in for i was having a problem with the driver side seat belt. it turned out that a part needed to be ordered to fix the seat belt. i was contacted when the part was in and brought the car in the next day. the seatbelt was replaced in a couple of hours and i was contacted the car was ready to go.the seat belt now works great

Steve Fong

Apr 28, 2015

Service was very professional and prompt. car wash coupon is a nice touch

Bob McGrath

Apr 27, 2015

The dealership was ready for my appointment, and my vehicle was finished as promised.

Jagtar Dhaliwal

Apr 24, 2015

I like dealership they do what they say Thank you for that.

Cindy Thomas

Apr 24, 2015

I always get the BEST service at Future Ford of Sacramento! Friendly staff and fast service.

janine

Apr 23, 2015

Future Ford on Madison Ave is a very perfessional business..i went to get my oil change and the guy at the counter was si nice and helpfull

Roger Rodriguez

Apr 23, 2015

Ford Edge, great and quick service with no surprise

Cheryl A

Apr 22, 2015

We received excellent quick service. Our car was well taken care of thank you.

John Winkel

Apr 22, 2015

Brought my f-150 for its first oil change and couldn't be more pleased with the service teams efficency and overall integrity, both individually and as a team.

Bill Quiroz

Apr 21, 2015

The staff was helpful and accomodating....much appreciated.

Tyler Boll

Apr 21, 2015

Future Ford of Sacramento was very accommodating to me when needing my transmission replaced. I would recommend their service department to any Ford owner in Sacramento! Thanks Darren Needles!

Linnette Placido

Apr 21, 2015

My sales person was very polite, patient and personable. He stayed with me through the whole process and even helped me get my car home. The finance guys were also amazing! Thank you!

Rick Carfrae

Apr 21, 2015

I took my truck in for its scheduled maintenance on a Saturday afternoon, my bad. Service took less time than promised and I left a happy person.

Tina Mischke

Apr 21, 2015

Been going here for 9 years. Although they had my car all day with a concern I had, test drove it twice, and checked underneath, there was no charge!

Jeffrey Major

Apr 21, 2015

Future Ford Sacramento always does a great job. Thank you

Roger Underwood

Apr 21, 2015

It was very outstanding service by Tim Crabtree and his Quick Lube Tech James Tompkins. They are very informative and helpful in helping to make decisions. A great team and an asset to your business, very professional.

Yulia Shestakova

Apr 20, 2015

The service was good. The staff was helpful. Thank you

Victor Fong

Apr 20, 2015

C-Max, the service is good and the staff are very nice.

James Halvorson

Apr 17, 2015

I really appreciate the professionalism from the entire staff. They listen, and always go the extra mile to make sure all my concerns are taken care of.

Diane Cromwell

Apr 17, 2015

Professional, personally and courtous. Pleasant experience. Job accomplished in a timly manner.

Joanna Vargas

Apr 15, 2015

Fast and courteous service. Our salesman, Jimmy Vargas, was very thorough in explaining the different cars and was very knowledgable and patient. It was a great experience all around! I would recommend going to Future Ford of Sacramento to everyone!

Household Financial Engineer

Apr 15, 2015

Got a great deal and many people stayed after closing hours to complete my deal.

Susan Struthers

Apr 14, 2015

Came in for schedule oil change. Mechanic noticed "hernia" in left rear tire. Service writer did his magic and found me an excellently priced replacement tire,[ always appreciated by this retired person]. I purchased my 2013 Ford Escaped two years ago on the 20th of April. The only issues I've had with it have been tires.Of course the item not covered by the warranty. Dealing with Future Ford has been a pleasure.I do recommend Future Ford whenever it is appropriate

J. Garland

Apr 14, 2015

helpful, moved things along, attentive right off the bat, nice...good area to wait while things are being repaired including a space for working on your computer - working as you wait -

Virginia Coughlin

Apr 13, 2015

The service is amazing! I was in and out in the time I was advised of when I arrived.

Ed Race

Apr 13, 2015

Lisa was incredible. She always takes care of my car efficiently & professionally!

Antone Bulich Iii

Apr 10, 2015

Excellent Service and experience. Never felt any pressure when deciding on my first new vehicle.

Nivashni Veerasamy

Apr 9, 2015

We had a really good experience being taken care of by Jacob Shields. He didn't come across as a car salesman and I mean that in the best possible way. Persistent but not pushy, responsive but not over bearing. Slavik Nester who handled our paperwork was also very nice and made sure we felt at home. He even helped think through options for payment that gave me a bonus. Nice job guys.

Jennifer Landers

Apr 8, 2015

What a great experience thanks guys..we really enjoyed your hard work to go above and beyond to make our family very excited and happy about our purchase We Love the fusion ..

Rajesh Bandhu

Apr 8, 2015

BZ GSM at the store & Maysum in finances best in the business .. I have purchased 10-12 vechiles from these two .

Ray Myers

Apr 7, 2015

Just another "the works" visit. Lisa and Ed in the Quick Lane took care of me again. I have a have a small oil leak but no big deal.Service Department is great!!Ry=ay

Eunice Hill

Apr 7, 2015

Kathy was super nice and helpful. Tony worked with my local ford dealer since I am 250 Miles away to make sure everything was perfect. Very happy. Thank you

Corliss Carr

Apr 6, 2015

2015 Ford Fusion. The service was excellent. Your staff was very courteous at all times and made us feel very comfortable.

William Taylor

Apr 6, 2015

Service advisor James Tompkins very helpful. The best advisor .

Zulia McDaniel

Apr 6, 2015

The salesperson Kyle Saephanh was incredibly polite, professional and knowledgeable about the product. There were no hassles during the purchasing process because the Sales Manager David McDaniel made it quick and easy. The Finance Managers Paul and Shane did a great job as well. General Manager Rod Collins congratulated us personally with the purchase. I am very happy to drive this beautiful Ford Explorer!

Steffani Lane

Apr 6, 2015

I have a 2014 Ford Focus and took it in to have it's first oil change and tire rotation. I'll be honest, although I don't particularly care for the car and have went back several times to voice my opinion, I ultimately went back to have the service done on the car. I walked away from there, this time w/o a bitter taste in my mouth, yet a smile from AWESOME service from Future Fords Service Dept. We live in a day and age where Customer Service and Honesty seem to not exist anymore, but, I had the female service dept custumer service rep that was an awesome person and in my world, being treated with respect, honesty, human kindness and simply a smile, changes a bad day to good and helps a bad purchase, into a good experience. Steffani Lane

Jay Johnson

Apr 5, 2015

Bought 2015 Focus SE at Future Ford Sacramento. I have received 2 cars now through them and both experiences were excellent. Dave Hadley and his team have taken very good care me.

Brandon Hibler

Apr 5, 2015

It all starts with the fantastic service I got when I bought my 2015 F150 Platinum back in December, And the wonderful service seems to continue from the sales floor to the service counter. I will continue to drive from Stockton to Sacramento for any issue or service the my truck needs. Future Ford is doing it right.

Mary Padilla

Apr 4, 2015

Leadership at Sacramento Ford has evidently been nurtured. The sales team have been about 93% where prospective buyers would like them to be and have shown an easy side to the pitch and sale. On top of that the service team has been fabulous. Responsive, respectful and timely. My Flex has been serviced at Sac Future Ford from day 1. Great dealership and I hope 2 make my trade in right there with the same team

Raymond Billings

Apr 3, 2015

The staff was courteous and helpful. Couldn't ask for more.

Breanna Ah Po

Apr 2, 2015

I decided to lease a 2015 ford fiesta! Ronnie was incredibly helpful and definitely made my decision less stressful! Gave me all sorts of deals and I am really happy with my car!!!

Robert Aguilar

Apr 2, 2015

The entire process was fast and pleasant thanks to the kind staff.

Gregory M.

Apr 2, 2015

I purchased a Fusion Hybrid after trading in my Nissan Murano. I was offered a very fair price on my trade in and my car buying experience was the easiest it has ever been. Erick Champ Chambers is the best! He made me feel comfortable throughout the entire process. He will be the first person I call when the time comes again for vehicle.

Dusty

Apr 1, 2015

Good morning Mr. Collins, Thank you for your email. I thought I would respond to your email. 1973..thats when it happened. My Father said it was time for me to have my own car. He and Mom were tired of hauling me around town to my sport stuff and guitar lessons. I remember taking the drive to downtown Sacramento to an Alpha Romero repair shop (a friend of my Fathers) and seeing it for the first time. It was a 65 Mustang Fastback in yellow.my favorite color as a child. We took it around the block got on the freeway and wowI was hooked! I then moved up to a 67 Fastback in the color Green the following year. Next was the 71 Mach I in whiteone of my all-time favorites although I have to admit it was the slowest of the bunch. Next was a 73 Mach 1 one in black. At the time I had no idea what was going to happen the next yearthe Mustang II. Never had one but my girlfriend at the time had a red one that was pretty cool I have to admit. Anyway next was the 79 GTnice car and pretty quick too it was silver. After that it was the 81 in green. It was my first non V8 Mustang. It was nice but I missed the speed. Lets jump to 2009It was a 2010 Mustang GT in Kona Bluewhat a beautiful car! After that the Lava Red 2012 Gtbeautiful! Next was the 2014 Gotta have it Green GT. My wife hated the color and called it Kermit! Now just this month I just purchased 2015 Ruby Red GT Premium with 50th anniversary trimthe best yet from you all again at Future Ford. The car is such a wonderful driver and sporty at the same timefantastic! Thank you Mr. Collins for the wonderful car buying experience we had on this purchase and I cant say enough how wonderful Curt Lopez (our sales rep) and your whole staff was to us. Thank you and Ford for 42 years of driving fun. Dusty

Jeffery Murphy

Apr 1, 2015

I had the protective coating applied to the interior and exterior. Looks amazing and service was outstanding.

Clifford Hooper

Mar 31, 2015

Saturday hours were greatly appreciated! The fact that the Future Ford team works when we are available allowed us to plan a trip for the following week and not get hung up waiting on a weekday service.

Carlos Cameros

Mar 31, 2015

I have a good experience with Calvin Nelson, he super assisted me with the choice of my Fusion Hybrid vehicle; service was great.

Alex

Mar 31, 2015

Great and friendly people. I came in for an oil change on my 14` Mustang on Saturday morning, they had free doughnuts and coffee. Overall I was pleased!!!

Woodrow Cunrod

Mar 31, 2015

We have never experienced such great customer service. We felt like family from the moment we first had contact with our sales rep whom we had never met. The experience and knowledge of every person involved in the transaction was outstanding. The process was so simple and easy we are still shaking our heads in amazement. We highly recommend this dealership to anyone interested in purchasing a Ford. On top of it all, they gave us the best price.

Monique Oxford

Mar 31, 2015

We took our 2012 Ford F-150 to the Quick Lane service center for an oil change and service. We were told that it would be about 1 1/2 hrs and it took just less than that. The service writer made contact with us letting us know about how much longer it would be. She was very courteous and informative.

Brent Bullard

Mar 30, 2015

Jim did a fantastic job for me. Honestly, the quick service, great prices, and fantastic customer service is the best I have had anywhere.

Trish Allenson

Mar 30, 2015

I came in for my oil change.Greeted quickly even though both parties were helping someone. I'm in the service industry myself and taking a quick moment to simply acknowledge a person when they come in makes a difference.Service length was as expected.While waiting a shuttle driver came in asking if anyone wanted or needed a shuttle ride.That's a great thing to offer.I'm bringing my vehicle in for more extensive servicing this week and rather than waiting around,I'll be able to get a ride back home to keep my day productive.Jim was very helpful and friendly,explaining potential issues with tire wear,and even told me about recall issues I need to have them look at for my vehicle .Strongly suggested I come back to get my tires from Ford.Even if I get a good quote somewhere else,bring it back and he'll meet it.This is my first Ford vehicle.Now I understand why people become lifelong fans of certain dealerships.This is my second time here and the pleasant experience is consistent so far.

Tressie Wilkins

Mar 30, 2015

my repairs were done on time and recommendations we prompt and evident. Personnel were knowledgable and efficient./

Roger Paul

Mar 27, 2015

The Service was excellent, with good communication. Thanks!

Andrew Cleaver

Mar 26, 2015

My 2004 Ford Ranger was leaking oil I contacted Future Ford early evening at closing time. I discussed the problem with my truck with a Jose. He gave great options for bringing the truck in by either dropping it off or coming in the next morning. I came in the next morning at 7am, met Jose Orozco, Asst. Service Manager, we again discussed the truck further. He informed me of the time frame and offered a shuttle to where I would like to go. He stayed in contact with me through out the day and was up front and polite through the process of fixing my vehicle. When the shuttle was unable to pick me back up he adjusted the rate of service for the expense of getting back to Future Ford. He was extremely helpful and kind. Al, the shuttle drive was very kind as well. Great conversationalist and very respectful. He knew his was around sacramento very well. Great Service team at Future Ford. Thank you

dustyrhoads

Mar 26, 2015

1973..thats when it happened. My Father said it was time for me to have my own car. He and Mom were tired of hauling me around town to my sport stuff and guitar lessons. I remember taking the drive to downtown Sacramento to an Alpha Romero repair shop (a friend of my Fathers) and seeing it for the first time. It was a 65 Mustang Fastback in yellow.my favorite color as a child. We took it around the block got on the freeway and wowI was hooked! I then moved up to a 67 Fastback in the color Green the following year. Next was the 71 Mach I in whiteone of my all-time favorites although I have to admit it was the slowest of the bunch. Next was a 73 Mach 1 one in black. At the time I had no idea what was going to happen the next yearthe Mustang II. Never had one but my girlfriend at the time had a red one that was pretty cool I have to admit. Anyway next was the 79 GTnice car and pretty quick too it was silver. After that it was the 81 in green. It was my first non V8 Mustang. It was nice but I missed the speed. Lets jump to 2009It was a 2010 Mustang GT in Kona Bluewhat a beautiful car! After that the Lava Red 2012 Gtbeautiful! Next was the 2014 Gotta have it Green GT. My wife hated the color and called it Kermit! Now just this month I just purchased 2015 Ruby Red GT Premium with 50th anniversary trimthe best yet from you all again at Future Ford. The car is such a wonderful driver and sporty at the same timefantastic!Thank you Future Ford for the wonderful car buying experience we had on this purchase and I cant say enough how wonderful Curt Lopez (our sales rep) and your whole staff was to us.Thank you and Ford for 42 years of driving fun!

Dai Deng

Mar 25, 2015

My purchasing experience was fantastic. Kevin helped me a lot and i am very happy in purchasing my vehicle.

Dennis Potoczny

Mar 25, 2015

The service at Future Ford is excellent. I tell everyone that they should look for a vehicle at Future Ford.

Patricia Myers

Mar 25, 2015

Friendly and courteous service. Commnicated accurate wait time.

Vera Claiborne

Mar 25, 2015

Awesome service! Always answers my questions and concerns.

James Raff

Mar 24, 2015

Service was completed within promised time. Thank you.

Krystal Ferguson

Mar 24, 2015

It's way too long for finanicing part. Also parts sevice needs to check throughout the cars, and especially when the customer is requesting it.

Anthony Gonzales

Mar 24, 2015

I received excellent service from both the sale person and the account person no pressure

Esaul Manzo

Mar 24, 2015

Regardless of the many times we have bought our vehicle, Andy has been great. He is professional and courteous.

Mark Fineanganofo

Mar 24, 2015

Drove down from the bay not expecting to get fast quick service as I knew I didn't make an appointment. Excellent customer service and love Future Fird Sacramento. I would travel from San Bruno to Sac just for there excellent service!!!!

Layla

Mar 24, 2015

It's funny how terrible their customer service was after they cash my deposit! I appreciate the sales associate's patient when we were buying the car. However, as soon as we handed them our deposit for the car, customer service went downhill. It was impossible to get a hold of the finance manager and I got hung up on more than three times when I tried to call them! I expected better service than what I received for spending 75K! Finance manager was a liar when I finally got a hold of him!!! My experience after making the purchase was just too bad for me to give them anything more than 1 star!!! I will never buy a Ford or from this Ford dealership again! I don't even want to own a Ford after this! Be sure that my terrible experience will be share with my family and friends!!!

Mary Hazziez

Mar 22, 2015

purchased a ford fusion the service was great the staff was very helpful .

Juan Garcia

Mar 20, 2015

Great place to do business with. The staff was friendly and knowledgeable.

Michael Mcdaniel

Mar 20, 2015

My vehicle was serviced for the second time since I purchased it. The staff were responsive and very nice. It was a great experience.

reggie franks

Mar 19, 2015

The service is always very good, and done in a less than a hour. great job

Heather Scott

Mar 18, 2015

It was a great experience except the finance department was training a new person who tried to do our paperwork and did not have enough experience to be doing it all alone. It took 3 hours to do what should have been less an hour job.He was very friendly and very apologetic and eventually management came in to help complete the process.

Charles Price

Mar 18, 2015

Mr. Tompkins in your service department is the perfect man for his job. He's not only very knowledgeable of your products but is so friendly that you can't help like him. Give him a raise!

Melissa Sandoval

Mar 18, 2015

Great customer service! Lots of open communication on the status of the services of my car

Christopher Ross

Mar 18, 2015

I purchased a 2014 F150 truck and was very pleased with the service through Kevin Ross and the others who helped with the transaction. Kevin showed me various models and options and helped me match my budget to the right truck. This is my second purchase through Kevin and future and I was very satisfied both times. I love my truck!

Ashley King

Mar 17, 2015

I had a recall on my fiesta and it was repaired in a timely fashion and the staff was so nice.

Cathy Stephenson

Mar 16, 2015

The folks in service are always on top of things and going that extra mile to make sure my truck is in the best shape and safe. I drive for a living and so this is extremely important. I really appreciate JR and the rest of the service people

Drobicide

Mar 16, 2015

Must say this was the BEST car buying experience I have ever had. I live in Concord yet drove all the way up to Future of Sacramento because Curt Lopez is the man. He gave me a great quote from the get go and truly wanted to earn my business. Even Shay the finance guy made the paperwork portion fun and exciting. Seriously can't imagine what they could have done better. 5 stars all around. Thanks Curt, wish nothing but the best for you and your family!

Karl Haags

Mar 11, 2015

Jim Tomkins was fantastic. I had a blown tire on a saturday and he managed to find one that matched the rest of my tires on my Jeep. Excellent service. Thank you Jim and technician Dan Driffel!!

Brian Twigg

Mar 11, 2015

I like Ed Rieks. He's really the main reason I use this location as it's out of the way for me. I know that whenever I go there and I get Ed that I will be taken care of. That guy is invaluable.

Valued Customer

Mar 11, 2015

The service was excellent.Everyone was polite and personable.The hour that I waited went very fast.Thanks!!!

Kevin Odekirk

Mar 10, 2015

My Wife and I bought a Ford Edge. We are happy with the deal we got, could not got a better deal. Everyone worked with us so great. I'm sure we will buy from them again.

Layce Baker Magana

Mar 10, 2015

Jose and Karl were amazing to work with. I love the service department here!!!

John Hollingshead

Mar 10, 2015

The service was excellent. The staff was very friendly and addressed the problem. A door latch had to be replaced. They also did the 60,000 mile checkup as well. They showed us how dirty the air filter was, and the need to replace it. They worked very quickly. Thank you.

Steve Shippen

Mar 10, 2015

I've always had excellent service with Future Ford.

Kathy

Mar 10, 2015

5 E350 vans It was very good to use the same dealer that we used in the past

Maria Toles

Mar 10, 2015

I had an excellant experience when I purchase my 2015 Explorer. Our salesperson, Stan Thomas, was very helpful during the purchase of this vehicle. He took the time to explain and demostrate the vehicles features. He was also very knowledgable and answered our questions throughly. I felt really confident in my purchase. We also had a great experience with the sales manager. I would certainly recommend this dealership to my friends and family.

Josh Lewis

Mar 8, 2015

Everyone that assisted us was very helpful and informal with our purchase we are satisfied

Colinda Thomas

Mar 8, 2015

Felt very comfortable. No pressure at all. Thank you Garren for all your help. I have already given my mom and niece your contact info. I expect to see many more Fords in the family

Darren Harriman

Mar 4, 2015

I brought my 2015 Fusion in and Jose Orazco treated it with urgency. He is very friendly and helpfull!

David Rude

Mar 3, 2015

I already have sent TWO friends to you. I had a great experience.

Mike A

Mar 3, 2015

Great overall experience with the staff I worked with. Wil come back again.

Matt H

Mar 3, 2015

Got a great truck-F150, at a great price, from from future ford of sacramento. The salesman Jeff U was super helpfull when helping me find the right truck that fit my needs and my budget. As far as buying a car from a dealership I've always had fears of dealing with sharky sales people that just want to sell you the first thing you look at, and get every penny out of your wallet that they can. My experience was exactly the opposite. I looked at more than several trucks. They even brought a truck from another dealer for me to look at even though I didn't end up buying that truck. Once I chose my truck I worked out a price with Ray S who was very easy to deal with and worked with me to get the best price possible. I am now a proud owner of a Ford F150 And couldn't be happier. I would recommend this dealership and the people that helped me to friends, family and co-workers.

Joseph Chaney

Mar 2, 2015

FUTURE FORD ALWAYS MEETS AND OCCASIONLY EXCEEDS MY EXPECTATIONS. J. CHANEY

Debra Hopkins

Mar 2, 2015

I take my 350 Econoline here for all my servicing needs !Everyone is great, and they go out of their way for me

Sean Sprague

Mar 2, 2015

Jim got my truck right in without an appointment had it fixed up and road ready I'm a matter of minutes I am very happy. Thank you

Paul Whittall

Feb 27, 2015

Ford Taurus 2015 SEL. Service was on point and staff was helpful. Financing was fast.Good work.

Gregory Smith

Feb 26, 2015

We have a 2014 Focus. Thank you for the great service again, you have a great team service people that are always friendly and professional.

KenorahM

Feb 26, 2015

Well service was great people were friendly and helped me got a newer car I wasnt expected to drove off that day. Totally in love with car, and thank you future ford for making that possible! I recommend anyone to this dealership because they will work with you to get the car of your dreams.

Robert Silva

Feb 26, 2015

Ed was very helpful and even suggested some eating places in the area.

Dan Rushford

Feb 25, 2015

Got in and out in a timely manner.............................................................................................................................................................................................................

Tonya Carnahan

Feb 25, 2015

The Service team was very helpful wen I brought my car in for tire service.

Carol Guthrie

Feb 24, 2015

We've been taking our 2008 Ford Explorer to Future Ford for servicing ever since we bought it. I like the service we receive there.

Gwenecia Jackson

Feb 24, 2015

Very Friendly works and they worked hard to get the car I wanted at a affordable car payment.

Glen Smith

Feb 24, 2015

Ed and Jim in the fast lane are true gentlemen and always take great care of their customers. The rest of the organization should study these two and learn how to treat people properly.

Jon Rosenstiel

Feb 24, 2015

I was treated extremely well. Everyone whom I dealt with was professional and explained what was taking place and how long it would take, the timing was exactly was they said it would be.A very enjoyable experience.

Valued Customer

Feb 23, 2015

Fast and courteous and what else can I say... always the best

Michelle Marshall

Feb 20, 2015

Warranty work. Service was very quick. Friendly staff provided shuttle service.

Sheryl Sternquist

Feb 20, 2015

Darren Needles has been wonderful in helping me with my Ford Focus. What a great addition to your service team.

Gregory Leurgans

Feb 20, 2015

The staff answered everyone of my questions. Thank you !

Craven Turner

Feb 19, 2015

I have had nothing but outstanding service from you. that is the reason that I always. come back to you

Reza Farid

Feb 19, 2015

great overall experience love my new mustang, Danny was a lot of help and a joy to work with.

Kathleen Zinner

Feb 19, 2015

Very fast friendly service. We each enjoyed one complimentary donut while in the waiting. The staff was very helpful.

Elenita Janic

Feb 19, 2015

We purchased ford fusion.Service was excellent, and the staff was very helpful.

Sean Adams

Feb 19, 2015

Fantastic experience. Garren Gonzalez made it the best car buying experience I've ever had and its obvious that he value the customer relationship more than the quick sale. Already recommended my dad, who bought a truck two days later. Highly recommend Garren and/or Future Ford of Sacramento. Avoid the Roseville dealership.

Jonathan Gatmaitan

Feb 18, 2015

I appreciated the fast and friendly service at Future Ford. I was in and out in a timely manner. And I am happy with the price that I paid for my repair. I will return here again, hopefully not too soon.

Andy Orzalli

Feb 17, 2015

David Hadley was a pleasure to work with, very happy we talked with David. He put us in contact with Herman and Curtis who both were great and easy to talk to, we love the car.

GLENN STROM

Feb 17, 2015

Very friendly and efficient.On a holiday they got me in and out quickly.

Kristine Bush

Feb 17, 2015

Upon arrival, service adviser came out to my car to assist. Very impressed. He said it would take atan hour. Took less than that.

Janet Oliver

Feb 16, 2015

Ed Rieks was my service advisor. He kept me informed as we proceeded in the replacement of my tire, gave me information about my car which I found very helpful. Without my telling him, he knew that since my car is new we needed a tire that would match my other tires. I was very pleased with that.

Jeff Gross

Feb 16, 2015

Service was quick and people are friendly would bring my vehicle back after seeing the high standards that are put on each and every customer

ttone

Feb 16, 2015

I just purchased a 2014 Ford Escape yesterday (15Feb2015). First of all the car was exceptional with low miles. I was persistent about two things a leather interior and a FORD only warranty to 100K miles. Needless to say the negotiations took too long (don't they always though). Even though I, like most everyone, likes buying a car about the same as going to the dentist, (which I had to do the day before-oral surgery ugh!!). Well my sales associate was Bart and he made it very nice indeed. Took awhile to get it to what I wanted but we got there. My finance guy was Ron Thomas I'll get to him in a minute. We went through the drudgery of a butt load of paperwork. My in attention resulted in the final out the door price being approx. $2,200+above what I had agreed too. I did not have the attention to what was required due to me still having the anesthesia hangover did not discover this until I arrived back home and took some rest that day. When I went over the paperwork at home and discovered the error I was irate to say the least. Let's say a bit over the top as when I am at normal level I am loud!!! Well Ron took my ire and calmed the situation down and invited me in this morning. Let's say I was still skeptical and live over 60 miles away. So I took the drive and that finance guy RON THOMAS met me this am and went over the figures until I could catch up found the error and immediately corrected it. I was in and out in 45 minutes with the corrected paperwork/contract. This while he was also extremely stressed himself from a personal tragedy that he shared with me after we were completely finished. All I can ay is WOW!! I am glad as one wrote this is an old and a little bland dealer layout because it is also very old fashion and it is full of those very special values and attitudes. So I will not only recommend others I will not go anywhere else even though it is now 60+ miles from my new home. THANK YOU for the best car buying experience I have ever had!!! DART you are very real and extremely pleasant to deal with RON you are such a special human being and you share that with your work and that is priceless THAN YOU so much and it does not seem to be a very adequate way to say it but it is the best I have. Anyone who wants a fair and honest deal go to Future Ford at Madison Ave., Sacramento CA.

Richard Jones

Feb 15, 2015

Good service to keep my car running in tip top shape.

Rebecca Hooker

Feb 14, 2015

I had my first oil change. The gentleman helping me was fantastic. I was told the first one was free but apparently they are not anymore but he still honored that. He just gave me overall great customer service.

Shahia Lorestany

Feb 13, 2015

Caring and very professional excellent customer service

Jan Stearns

Feb 12, 2015

F-150Service was excellent You had the car I was looking for

David Sanchez

Feb 12, 2015

Fast, friendly and trustworthy. Fairly priced and I am confident in their maintenance and repair work.

Lawrence Cannon

Feb 12, 2015

Thanks Everything was done well.Very good and professional.This area should not be mandated to complete.If I don't have anything to say.

Jon Canaan

Feb 11, 2015

I am always impressed with the friendly staff. I have been having an issue with my defrost button not going on for a few months now. I brought it in and made an appointment. A few minutes later, JR from the service Department came over to the Quicklane where I was having my oil changed and told me if my rear sliding window is not all the way closed, the defrost might not work. Sure enough, when my truck was done, I made sure the rear slider was tightly shut and my defrost button went on. This not only saved me from bringing my truck back the next day, my truck is out of warranty so it saved me a few hundred dollars. Thank you Future Ford.

Ray Henry

Feb 10, 2015

Excellent so far. Still need to get my passenger seat replaced.

Nai Saetern

Feb 10, 2015

The service fast and staffs were very help and polite. They call me as soon as my explorer was done. I will use it again.

Max Willems

Feb 10, 2015

Best experience and very friendly staff. I would recommend Future Ford of Sacramento to everyone.

Wilson Peterson

Feb 10, 2015

The service is always professional. We have done business with this dealership since 1990 and have purchased 5 car from them. I would highly recommend Future Ford to my family and friends.

James Minoudis

Feb 10, 2015

Everyone is courteous and professional. The technician took time to talk to me about my car and the issues I was having.

Sean Zemaryalai

Feb 9, 2015

Tyler Swenensky and Garren Gonzalez are both first class gentlemen! From the day I ordered the car to when I picked it up last night, Tyler's customer service was top notch! His sales guy Garren was also very helpful and made the process very easy for me. I have bought all types of cars from high end exotics to base model Hondas and I must say that this was by far my best car buying experience to date. Got an awesome deal and there customer service was next to none. I would not hesitate to buy my next ford with them and suggest anyone who needs a new/used ford to do the same.

Gloria Puentes

Feb 9, 2015

Oil change at quick lane. Service was excellent. Had question regarding my 2nd vehicle service dept was also helpful.

Valerie Lewis

Feb 9, 2015

The customer service was excellent, and the price was even better.Thank you a life time customer

Monica Walsh-hong

Feb 9, 2015

I took my car in for a recall. The service department was polite and helpful.

Randall Hill

Feb 6, 2015

Danny Thomas and his manager Slavik are outstanding Sales people and treated me great. They have my business for life

Tracy Fritch-thym

Feb 6, 2015

Ronnie and Tyler were awesome. More so Ronnie than Tyler... I told him i would zing him. Have a great day. My wife and I are very happy with the Edge.

Lena Moore

Feb 6, 2015

Fit right into my schedule. Time was a big factor in my schedule yesterday. Future Ford was fast, clean, friendly and reasonabily priced !!

Jon Pulis

Feb 6, 2015

I needed to trade my truck in and our sales person found just what I needed. Our finance consultant Shay Haggin was great. Service was excellent.

Larry Miramontes

Feb 5, 2015

Lisa, my customer service representative was excellent. She explained the process, the cost and estimated the time the vehicle would be ready almost to the minute. I couldn't have had a better maintenance experience. This was the second vehicle I brought to Lisa. Both events were handled with professionalism and courtesy. She is an excellent representative for the dealership.

Robert K

Feb 5, 2015

The individual who set up my service, the tech who worked on my vehicle, and the cashiers were all very friendly and professional. No one tried to sell me something I didn't need. I was told the service (4 new tires) would take 1.5 hours. It was all done and I was out in under an hour!

Norman Yarbery

Feb 4, 2015

The staff at Future Ford was very helpful, knowledgeable, and friendly. I look forward to doing business with Future Ford if my vehicle ever needs servicing again. 5 of the 6 recalls were completed. The only reason why the 6th recall was not completed was because Ford doesn't have the parts in for the restraints issue to my vehicle. Other than that, you guys did a great job :-)

Tina Mischke

Feb 3, 2015

Been going for 8 years. Always recommend. Don't even have a Ford any more and still would rather go here for service. Same employees for 8 years.

Ned Norris

Feb 3, 2015

Very pleased with service I receive at Future Ford.

Roger Blake

Feb 3, 2015

I had my for 2013 Ford Fiesta work done on two different occasions and they replace the parts in the clutch they did excellent job the gentleman that help me I believe his name is Darren he was Couldn't of been more helpful all in all I think the experience was very very very good

Patricia Flores

Feb 2, 2015

We could not have asked for more. Calvin, our sales person and Mr. Ash in Finance went above and beyond our expectations.

David Liskey

Feb 2, 2015

My hometown dealer who I bought the car from called to see if I could get in for a warranty repair. They got me in in under 2 hours and got it repaired in 1/2 hour

Leroy Pratt

Feb 2, 2015

Very good service and done when said it would be Vincent Warm was very good and help full thank you LEE pratt.

James Liu

Feb 2, 2015

The entire process was painless and smooth. I work with a Stan Thomas, he made the whole transaction easy and pin pointed all the breakdown in the entire process. I would definitely recommend him and your dealership to whoever looking to purchase a new or pre-owned ford vehicle.

Matthew S.

Feb 2, 2015

Staff was very helpful and grasped the issues I was having. Quick resolution was effected and good communication was provided.

Karen Devisscher

Jan 31, 2015

I had my car in for the first time for an oil change and Lisa was very helpfuland I will return for future work.thank you Karen

Judith Biegel

Jan 31, 2015

For an afternoon Ck-in to have "The Works" involving a 111,111 mi tune up, and a smog ck to renew a registration, The Fast Lane STILL applied!! I was hoping to arrive sooner, and wondered if I should even bother that time of day. You took me right in, fixed me right up, sent me off under a few hours later with a Bonus Car Wash!! ...Just like the good old days. Many thanks...I will return. Judy Biegel

Mark Saunders

Jan 29, 2015

No complaints and we are 100% satisfied with service and professional conduct.Mark D. SaundersMidway Antique MallSacramento, CA 95841

Jennifer Steele

Jan 29, 2015

Absolutely wonderful and the service was excellent

Melaine Carnero

Jan 29, 2015

I went in to get an oil change. The stuff we're welcoming and the service was fast. The manager was very efficient and even told me my brakes didn't need attention right away, but would need attention by the next oil Change, which is great because I hate being sold something if it's not needed:) thanks guys!

James Pluskett

Jan 28, 2015

Ford Fiesta. Transmission problem diagnosed and ordered parts Jan 2. Parts in and installed Jan 20. Running great so far. Took care of a rental while work was being done. Very pleased with overall handling of problem.

Davie Woolen

Jan 28, 2015

Our experience with the purchase of our escape was pleasant one. We have had it serviced twice and both Times the staff was polite and informative.

Max Niemann

Jan 27, 2015

Service Advisor Darren was great to work with. Stayed on top of the issue, great communication regarding this warranty issue.

Arnold Gonzales

Jan 26, 2015

Good service as always. Your waiting room is excellent.

Mary Mueller

Jan 23, 2015

Staff was courteous and work was done quickly. Particularly pleasant was the shuttle service which picked me up and took me home. The driver was a delight. Made the inconvenience of the derive much less painful.

Tatjana Zildzic

Jan 23, 2015

We have nice experience with Mister Andy!Thank you.

Sabino Deodanes

Jan 22, 2015

I'm a disabled veteran and used a wheelchair for locomotion. I was greeted with courtesy and respect. The advisor was very helpful and explained clearly what the mechanic was going to do to my van. I'm impressed of the assistance provided by him.

robert garden

Jan 22, 2015

very fast work done if you want my comments about this experience,it should not have to be a certain number of chaeacters to except the survey.

Gloria Puentes

Jan 21, 2015

Very honest and didn't do repairs that weren't needed.

Jennifer Stricker

Jan 21, 2015

Just an oil change fixing a tire and blenker light, Ed was an awesome service man app ricin Ted all his help we figuring out future tire purchase.

Greg Gappert

Jan 20, 2015

I actually came in late one Sunday night on my way to pet training. The staff was extremely polite and answered all of my questions. Even though I said I was not in the market for a new truck they treated me the same. I received many emails asking if I needed anything else from them to complete my research on the new truck. I worked with Tyler, Robert and Jacob and all together they formed an impressive team. i would recommend your dealership and sales people again.

Paula Bowden

Jan 20, 2015

They were fantastic. Helpful and accommodating! Great people

Donald Schuler

Jan 20, 2015

It was a great experience every body was helpful made me feel at home

Beverly Eggers

Jan 19, 2015

This was routine service/maintenance on 2001 Ford Mustang. I have always received what I consider "personal" service from the Service Department. Two of the Service Rep's, i.e., Jim Tompkins and Ed Rieks, have assisted me for years and I always feel that they are sincere and helpful. There are others who have also come to my rescue over the years, but these two employees are the ones whom I know best and feel comfortable with their advice. You are fortunate to have them as long time employees!

James Leis

Jan 19, 2015

Great service. It convenient to just drive up anytime to get the car services. Recommend - when returning maybe a wash if possible. I've had other car companies do this and it's awesome.

Kathy Crosswhite

Jan 18, 2015

Your team in the Quick Lane is the best. Always very helpful. They take time to explain any issues that come up with my car. They keep me coming back.

Ronald Stewart

Jan 16, 2015

your quick lane rep Lisa is a very polite and courteous rep.. The service was timely and respectful, Sa always. Thank you.

Allen Garcia

Jan 14, 2015

it was fast, and they took the extra step to wash my whells.

Ozzie Diamond

Jan 14, 2015

Ford Flex Excellent Service Always helpful and informative

Gary Rasher

Jan 14, 2015

The whole experience was awesome. They knew exactly which Mustang I wanted. I received a call within minutes of the vehicle arriving at the lot. It hadn't even been fully prepped and they let me do a substantial test drive. Kyle was very accommodating by letting me take pictures of old and new cars together, explaining features, and making sure all details were handled to my satisfaction. Trade in negotiations and financing were very equitable and fair. The whole staff was a pleasure to do business with. That's why I have purchased multiple vehicles from this dealership.

Sus Mazza

Jan 13, 2015

Robert was very prompt. He had the oil change done quickly which is important when you are waiting around with a 4 year old. As a customer who waits for the service to be completed I appreciate all of the little things you offer in the waiting area. The donuts, coffee, newspaper and TV help pass the time. Thank you. It is always nice to go get the car cleaned after service too. Offering the complimentary Quick Quack car wash is the cherry on top.

Agnes Stuhr

Jan 13, 2015

Lisa Miller was very friendly and helped me right away. Made sure all my questions were answered.

Kathleen

Jan 13, 2015

Jim Tompkins, Quick Lane Manager, took care of checking me in - he is terrific. Very pleasant, explains things perfectly.

Dwight Moller

Jan 13, 2015

Always very fast and good service that's why I keep coming back

Raul Fletes

Jan 13, 2015

I enjoy every part of taking my truck in the service the people I'm happy with it and I will recommend it to my family and friends

Deborah Davis

Jan 12, 2015

Better service than my previous company. I do not hava anything else to say.

Elizabeth Perdue

Jan 12, 2015

Excellent staff, I would never take my truck anywhere else.

Roland Oviedo

Jan 12, 2015

I go to Future Ford of Sacramento for both my vehicles maintenance service they always seem to be on top of things very professional and friendly and I don't wait long for my service, thank you

Terri Hopper

Jan 12, 2015

I had my 2009 Ford Edge serviced. Ed, and the team in the Quick lane always take care of me when I bring my be vehicle in for service. Thanks Ed for making me feel important.

Jean Kain-cooper

Jan 10, 2015

Service was great. Car was done before we returned from breakfast.

Walter Ernst

Jan 10, 2015

F-150 2010 routine oil change due service. Service Advisor James said would be about and hour, which it was. Went over the Vehecle checkup. Was treated the way you like to be treated. Well done.

Lyudmila Fayyer

Jan 10, 2015

Chris Hixon has helped me to chose the car. He is very young, but knows all about cars. And he understood what I was looking for, showed me the car, the one I was dreaming about to buy.He is very pleasant to have the business with. Exellent for customer service.

Beverly Mclaughlin

Jan 9, 2015

Lisa was very helpful,friendly. She is a excellent employee.

Roger Paul

Jan 9, 2015

I received excellent service on intake manifold repairs for Windstar van.

Nancy Bailie....Nicci

Jan 8, 2015

I will be honest and tell you I never wanted to own a Ford because of experience with friends that had trouble. Ford had always come out in the red in my experiences. I did not want to have this sort of prejudice in me without having ever tried one so I got this through a friend's son-in-law who worked at Future Ford. I have been very pleased with everything and now know Ford can be a good thing!

Frank Ismail

Jan 8, 2015

Your Quick Lane person was pleasant, professional and professional. I already recommended you to my neighbors . Thanks

Jon Rosenstiel

Jan 6, 2015

It was quick, and painless. I bought a F-150 4x4 super cab. Extemely nice as were the people there.

Nickolas Vigil

Jan 6, 2015

easiest car buying experience I have ever had.............................................................

Edward Macedo

Jan 6, 2015

Best Dealership I have Every Been too! Ronnie & Danny Thomas are top notch Salesmen!

Diane Cromwell

Jan 6, 2015

Greeted respectfully and was checked in for service quickly.

Ronald Shaw

Jan 6, 2015

Lisa was friendly and thorough with her explanations of the work that was to be done.

jim

Jan 6, 2015

Promised gas and repairs and got none and no follow up or explanation of services

Miguel Ramirez

Jan 5, 2015

The work was great and fast as expected using Quick Lane. . . Great job guys!

Ina Brown

Jan 5, 2015

Service was excellent, staff was helpful and friendly, overall excellent definitely returning in the future.

Patricia Hall

Jan 2, 2015

I took in my 2014 Ford Escape for an oil change. The man helping me was very nice and professional. Good service. Even the waiting room was clean and nice and so were the other customers. Love the free fresh coffee!

Larry Aragon

Jan 2, 2015

The initial price was attractive, but as the final tally was created, they fluffed the price a bit through their deceptive manipulated efforts during the financial phase. I will surly keep a piece of paper, and tally things next time, so I won't be paying premium prices for items; after all, it is imperative to keep the customer feeling that value is apart of the experience. Otherwise the car has over 2,000 miles on it in less than two weeks. We've gone to the Sierras, and the Bay a couple of times, through the valley and into the dessert region. Most excellent design, handling could not be better. This is my daughters car, she is 17.5 yrs young. She is on cloud 9.

Jeff Gross

Jan 1, 2015

did good and andy went above and beyond the call of duty was very satisfied

Gregory Badal

Dec 31, 2014

This dealer made me feel like part of the Family. Thank you so much. Awesome Experience.

Luther Hopp

Dec 30, 2014

I bought a 2014 C-Maxx Energi gas/electric plug in hybrid from Future Ford on Madison Avenue in August 2014. This is the 3rd new vehicle in a row I have purchased from them. As I am almost 60 years old now and have had several lower back surgeries I no longer work on my own vehicles so besides comfort and enjoyment of the vehicle the service done by the dealership on extended warranty plans is the most important consideration when I buy a new vehicle. Being able to just bring the vehicle in on an early Saturday without appointment for the normal services is great. Each time I just drop off the vehicle, walk over to Brookfields for breakfast and walk back to find my vehicle done and ready to roll. Any concerns or questions that I have are always answered. I would highly recommend Future Ford on Madison to anyone.

Gerald Kinkade

Dec 30, 2014

Fast and friendly for my 2014 F 150. The only thing I would request differently is to leave the seat and mirrors in position.

Mark Abbott

Dec 30, 2014

The service received at Future Ford has always been a pleasant experience. They treat everyone with respect. From the sales experience to the maintenance department.

Angela Kelly

Dec 29, 2014

My 2008 escape, has been serviced at future Ford since I owned it. They have always been honest and given my truck excellent service.

Katie

Dec 26, 2014

I went to do my regular oil change service on my fusion and the next day and after the oil started leaking... Had to take the car to fix the problem!

Anne Lapan

Dec 26, 2014

We purchased an F150 ecoboost truck, our sales rep was not pressuring at all; he assisted us to find the perfect truck for our budget.

Jose Melendres

Dec 25, 2014

We bought a 2012 jeep compass and the service and the staff were very helpful and knowledgeable especially the one who helped us with our vehicle kyle saephanh and would definitely recommend this dealership to our friends and relatives looking for a vehicle to purchase.

Mike Stacks

Dec 24, 2014

I take all of my Fleet vehicles to Jr Reyes, I decided to start bringing my F150 that I personally own and was set up with Ed in the Quicklane. Ed was very helpful and took very good care of me.

Richard Ches

Dec 24, 2014

Always an excellent experience. Lisa in Quick Service was great!

Sheldon Jackson

Dec 24, 2014

Ed Rieks and his team were absolutely wonderful as to how they took care of my issues in a timely manner to enable me and my family to carry out our plans for the holidays. I am once again impressed with Future Ford of Sacramento's service department and surprised by their consistency.

Don Johnson

Dec 23, 2014

I had my new Explorer serviced at this dealership. I appreaciate the quick service and the ability to go in without a reservation.

Robert Dunn

Dec 22, 2014

I love working with Herman he make thangs happen I will tell all my friends to see Herman Williams to sell them a new car.

Adam P

Dec 21, 2014

The gentleman who assisted me was very helpful and forthcoming about the services and charges that needed to be done to my 2012 Fusion. I came about an hour before the service department closed and they were able to get me in and everything fixed up and serviced with about 10 minutes to spare. 10 out of 10! This was my second visit to the service department, and I walked away impressed both times. Thanks

Vanessa Potier-watts

Dec 19, 2014

My salesman was great, not pushy! I would recommend this Ford dealership to others

Christopher Giasson

Dec 19, 2014

Ed and Lisa are always providing me and all that I've observed the best service!! We are very blessed to have such professionals at Future Ford at Madison Ave.

Michelle Toomey

Dec 18, 2014

all great. work done fine. short wait time. all clear and understandable.

asinclair

Dec 18, 2014

This facility is old and out-dated which immediately turned me off. As a car dealership, you'd think a owner would upgrade the grounds to compliment the new and shiny cars out front. The first person we worked with, I believe is name was Michael, was very nice and knowledgable. However, when it came down to price and the manager came over, that's when my experience went down hill. The manager we worked with kept talking and looking at my husband - not me. I am the buyer so he should have been looking and talking to me. He was not willing to give me the price I wanted for the car and we left. I was given a follow up call a few days later and the person on the phone tried to get the price lower, but by the time he called me back, i already received a lower offer from another dealership so bought the car from them.

Donna Severs

Dec 17, 2014

I have had my Flex, serviced with you after I purchased it from you. I love my Flex and the service I have been given every time, Ive been there. Thank you Donna Severs

Richard Gewerth

Dec 17, 2014

Salesman, D'Art, was extremely patient and helpful.

Sheryl Sternquist

Dec 17, 2014

Darren was great at explaining everything. Great work

Claire Gliddon

Dec 16, 2014

I was actually blown away by my experience! One of the service people met me at my car before I even had the door open, to say good morning and how could he help! He introduced me to the person who would be working on my car, who was also very friendly and kept me informed of the progress on the car as the day went on. I even spoke to the Manager to say what an incredible experience I had! I've been going to this Ford dealership for years but this service was definitely over the top and VERY noticeable. Great job!

Jose Baro

Dec 15, 2014

Having a shuttle service was great. Pick up was right on time.

Ronald Stewart

Dec 14, 2014

Service was excellent, Service reps were very polite. Lisa Miller is a wonderful asset to the Future Ford Dealership. My car was in and out in a very timely manner. Thank you, Ronald Stewart

Layce Baker Magana

Dec 13, 2014

Something was reset in my cars computer. I was told that that would fix the shuddering issue. It seems to have "fixed" the issue but my car still does not feel right. I love Future Fords service center and have faith that if the problems continue that it will be fixed. However I don't know if I am 100% satisfied w my Focus purchase but that's not a direct reflection of Future Fords service department.

Teresa Scoles

Dec 13, 2014

We have a 20014 Ford Fusion. We brought it in for it's first service. I was expecting to drop the car of and come back later. They informed me that it would take about an hour, so I waited. That was really great to be able to wait for it, it saved me from finding a ride back to the dealership. The staff was great to deal with.

Keith Middleton, Jr.

Dec 12, 2014

My experience was simple, I came in for oil change service. Staff was very considerate and able to accomodate me even though it was late in the afternoon. I was also alerted to a problem with my tires that I was previously unaware of. I will certainly be returning to Future Ford to purchase tires and an alignment soon.Keith Middleton, Jr.

Charleen Wilde

Dec 12, 2014

Was in for a simple 'oil and lube'. Vehicle was serviced immediately, no long lines.

James Darnell

Dec 11, 2014

Had vehicle serviced several times with no complaints.

Elizabeth Jones

Dec 7, 2014

the staff got our car in and checked it out.work was completed in short order.when I first arrived I met Eddie who was passing by. He was very welcoming and walked me to the office where Andy could prepare the paperwork. I was pleased with the professional way things were completed

Jean Grootjans

Dec 5, 2014

Perfect service! Quick, very friendly and effective.

Danny Bradburn

Dec 5, 2014

It was quick and professional. The staff were pleasant to work with.

Christopher Pheneger

Dec 3, 2014

I was worried about my credit and my ability to purchase a car but Future Ford was very accommodating and helped me get into a certified used 2014 Ford Focus. I'm a college student and I work part time but the guys at Future Ford made sure I got deal that was affordable.

Jorge and Jennifer Gonzales

Dec 3, 2014

The sales person Robbie was not pushy and never pressured us. It made it easy to decide that we were ready to purchase. He was very professional too.

Loosgoose

Dec 3, 2014

Service well done, but the area is really crowded, so be ready for tight maneuvering.

Debbie Swank Cockrill

Dec 3, 2014

I would like to compliment you on your internet salesperson Alex for his professionalism and courteous mannerism during this transaction. We spent a good portion of our Sunday afternoon and having someone with such a pleasant attitude helped. I would recommend my friends and family to buy a car at the Madison Avenue, Sacramento dealership. I only thing I would say is the dealership needs some remodeling especailly the bathrooms.

Thereisa Goldsmith

Dec 2, 2014

First time car buying made simple! I did most of the ground work by phone, went in the next day. All paperwork was done in a timely manner. I couldnt be happier! Thanks Future Ford!

Stan Tobin

Nov 30, 2014

Good customer service and work. With the new shocks and the new tires I purchased a month ago the Ranger feels like a new car on the road.

Ray Chacon

Nov 30, 2014

Ronnie Thomas and Danny Thomas were truly exceptional. I enjoyed the whole experience. Ron Thomas in finance was quick, efficient, and honest! Best buying experience I have ever had.

Rayford Albert

Nov 28, 2014

Everyone was very helpful.Everything went well.They want me to make this longer.

Edward Boes

Nov 27, 2014

Lisa (in service could not have been more accommodating and helpful, as were Shane and Vincent who stopped other duties to shuttle me to and from home. Great maintenance experience.

Marvin Hopkins

Nov 27, 2014

The Quick Lane reception was right there when I drove up. Lisagot right on getting the car in. When all of the work was done, Lisa let me know, went over what was done and I was on my way.Thank you all very much. Because of the great service I get at Future Ford of SacramentoI continue to bring my vehicle there for service.

Rena Garcia

Nov 27, 2014

I brought my car here to be fixed as the Roseville dealership was unhelpful. So glad that I did! Service was fast and the staff excellent! I will always bring my Ford Fiesta here and will refer others to come here.

Ray C.

Nov 25, 2014

I bought my truck here at future ford. With the help of Ronnie Thomas and Danny Thomas I got a beautiful truck at terms I could not believe. They truly know what exceptional service is and I would send my whole entire family to buy cars/trucks from them. Ron in finance got me in and out in a couple minutes. Best experience I have ever had. Thank you again!

Oksana

Nov 25, 2014

Everyone was helpful, especially Naveed! He made sure we were satisfied!!

Muffy

Nov 25, 2014

I love my new Explorer! Bill Healey found just the perfect car, better looking than any I have seen on the road and with just the right accessories. He also helped us trade in in our old car and had everything more than ready for us when we arrived. The whole process took less than one hour and he even found time to sync our phone and walk us through the other special features. This is our third car from Future Ford of Sacramento even though we live in Menlo Park. Very trustworthy and great service!

Craig Harris

Nov 25, 2014

it was for oil change an tire rotation. It was done in the time aloud. we didn't get a car wash our the windows cleaned is that no longer part of the service?

Richard Warren

Nov 25, 2014

Great service without an appointment. Made servicing my truck easy.I went to another dealer for service, and when I asked if they couldchange my oil that day, they laughed. I didn't think they were funny.I will always go back to Future Ford for my future needs.

James Nakata

Nov 25, 2014

The purchase of my Focus Titanium was simple and easy because of the Costco car buying plan.I did not have to haggle over the price. I got the car I wanted. The people at SacramentoFuture Ford was very professional.

rcchacon21

Nov 25, 2014

I bought my truck here at future ford. With the help of Ronnie Thomas and Danny Thomas I got a beautiful truck at terms I could not believe. They truly know what exceptional service is and I would send my whole entire family to buy cars/trucks from them. Ron in finance got me in and out in a couple minutes. Best experience I have ever had. Thank you again!

Yfz4502

Nov 21, 2014

Test drive 08 sequioa. Rep did not show for apt. little gas in car forced into short test drive. Bait and switch with rep worked with a rep via phone all day set up a apt. He does not show fill in salesmen says a different story about how firm on price. No floor mats in car at all none available. Expected way more from this dealer. D rating

Nelson Kawate

Nov 19, 2014

Great sales experience. Asking for more information than I want to give ,in this box is rather rude, in my opinion. The dealership experience was great.

Lena Moore

Nov 19, 2014

I needed a car for work purposes quickly and they responded to fill my needs ASAP !!

Carmen Flack

Nov 18, 2014

Can go in on any Saturday and not have to wait all day to have just an oil change done but that isn't not all they do they also check all fluids, tires, wipers and advise if anything was added or if unexpected attention is needed. Everyone in the service department are friendly and make you feel like a long lost relative that they haven't seen in awhile.

Jerome Quint

Nov 14, 2014

I took my Ford Escape in to have the last service in my contract completed. I purchased the contract when I purchased my 2009 Ford Escape. All my visits for the last 6 years have been exceptional. The staff at future Ford are highly trained professionals. Their service is timely, efficient, accurate and predictable. Now that my service contract has expired, I will take my vehicle back for servicing in the future

Vera Claiborne

Nov 13, 2014

Purchased a Ford Fiesta. The service was excellent, very hands on, down to earth, real people! The staff was the best took care and answered every question we had. Thank You.

Julie Strode

Nov 13, 2014

Very professional and understanding when I choose not to do the diagnostics.

Srujan Eravathri

Nov 12, 2014

good service and good people. i will definitely visit again.

Mark Holton

Nov 10, 2014

My service appointment was professional and courteous. Thanks Future Ford!

David Herbert

Nov 10, 2014

Fast and effective service for a Saturday afternoon. Customer service was excell asusual when I visit this location.

Frank Cirelli

Nov 10, 2014

As soon as the part came in got the call and waited for my vehicle and was promised to get it back within the allotted time frame, my third vehicle from this dealership and Service Dept is super

Sheldon Jackson

Nov 9, 2014

Vehicle is a '13 Focus. The trans was acting up and after a short conversation I was asked to bring it in for inspection. Upon inspection it was determined to need a replacement clutch. I was set up with a rental for the duration of repair and was treated in a very courteous and professional manner. The vehicle was returned in three days and we are very happy with the results. I would like to commend Ed Rieks for the best experience I have ever had with ANY dealer in my expansive car history, with a nod to Jose Orozco for covering on Ed's day off. I won't even consider doing any service, major or minor with any dealer but Future Ford on Madison Ave. in Sacramento.

Patricia Wilson

Nov 8, 2014

I had my car serviced (oil change and all points check up) and have been coming to Future Ford dealership for many years to have my 2003 Lincoln Towncar looked after. They do a super job and always make me feel comfortable that they care about their customers. Thanks.

Rose Gibson

Nov 8, 2014

Jim (in the quick lane for service) is SUCH A GREAT GUY! He always takes super care of us each time we bring in our Focus for our regular service. He get's us in and out in 1 hour or less. We really love dealing with Jim. He is A+!

Myra Riddle

Nov 7, 2014

I've bought my last two vehicle's from Future Ford. Kathy Burrage is an awesome salesperson she knows how to get you financed even with fair to poor credit. I had my car serviced yesterday 11/6/2014 fast, friendly, service found a nail in my tire I was unaware of. Thank you Future Ford!!!!!

Delores Braxton

Nov 7, 2014

Service was good as always Lisa always h as time to answer my question she very easy to talk to

Thomas Jafferies

Nov 6, 2014

Great service. Please change the name on the e-mail contact to Katheryn Jafferies from Thomas Jafferies, since this ismy car. Thank you.

Michael Degraw

Nov 6, 2014

I was there to get routine maintenance done to my car and new windshield wipers and air filter. As usual, Service Advisor Jim Tompkins was the BEST! He was there at my car to check it in before I even got out and welcomed me with a big smile and handshake. I knew I needed tires but didn't have the money so I applied for a Quick Lane credit card at the cashiers desk. I didn't get the young ladies name but she was very friendly and helpful. I got approved and went to check if they had the tires I need in stock. They didn't, but Jim got on the phone right away and ordered them from the warehouse and said he would have them saved for me when I was ready to have them put on. I also made an appointment to have the transmission checked out and that service advisor was also very helpful in explaining the problem with the 6-speed automatic transmissions and what they would do to make it work properly. But as usual, Jim Tompkins was the tops and his attitude, demeanor and customer service style should be the standard for all Ford employees.

Lawrance Asp

Nov 5, 2014

My needs we're all handled with the upmost professionism. Most noteworthy was the personal touch performed by Andy Chacon at Future Ford of Sacramento.

Jerry Fischer

Nov 5, 2014

Always so helpful...very positive experienceI highly recommend

Diane Abadie

Nov 5, 2014

Jim in the Service Department is always friendly and helpful. He has given me good advice.I liked that this time we just paid our bill right there instead of going to the Parts area. Sorry, both those girls were never friendly or helpful.I feel confident that the advice and service I receive is the best.I love my Ford.

Andrea Etienne

Nov 4, 2014

I went in for an oil change and the service department was friendly and my wait time was quick. I will come back to Future Ford of Sacramento again to get my Edge serviced.

Richard "Ricco" Ches

Nov 4, 2014

My 2010 Ford Escape had a recall. Andy (Service Manager) took care of me promptly, and professionally. The car was returned to me as promised in a very courteous manner. Outstanding service.

Aleksandr Panchenko

Nov 4, 2014

Great service, everybody was very professional and couldn't imagine a better experience getting service work done. will be back.

Margaret Newton

Nov 3, 2014

We bought our pre-owned Ford Escape in 2010. It is a very versatile car and our only 4-wheel drive vehicle. It recently required repairs to the air-conditioner compressor that were covered under warranty. It was also due for a major scheduled maintenance. The staff at Future Ford was very professional. The service advisor, Andy Chacon was very helpful and informative. Thank you, Future Ford!

Cherry Salvador

Nov 3, 2014

Customer serivce was great service was fast and easy

Shaine Kennedy

Nov 3, 2014

My experience with the Future Ford of Sacramento Service Department was fantastic. No complaints.

Roger Paul

Nov 3, 2014

Excellent Service - Everything done exceptionally well.

Gwen Neff

Nov 1, 2014

Service advisor Ed Rieks made my day on Saturday Oct 25. After 58821 miles on my '08 Expedition the battery gave out! This being late Saturday afternoon about 2:30 I figured I would be without my car until Monday. I called Future Ford of SAC hoping the battery could be replaced that day.Ed answered the call, Yes I'll get it done for you. True to his word, I was there less than 45 minutes (just long enough to walk over to the show room and take a quick look at the new cars) and the battery was in. (Just so you know my husband connected a battery charger just to get the car started to take to Ford Service). I left Ford service very happy! Lots of KUDOS for ED!

Susan Struthers

Oct 31, 2014

Staff has always been friendly service was fast no complaints.

Valued Customer

Oct 31, 2014

I periodically bring in eight vehicles and am very, very satisfied with Jim Thompkins and his crew!!Sincerely,Marc Christy PACE Performance Const., Inc.

Patricia Myers

Oct 31, 2014

The team was extremely helpful. Outstanding visit.

Robert Jull

Oct 30, 2014

fast and fri9endly servise...verry courtious clean waiting area..

Joshua Price

Oct 30, 2014

After looking for a new Ford Expedition EL for several months, visiting and communicating with several dealerships within a 100 mile radius we finally decided on Future Ford of Sacramento. Even though they were not the closest. They were willing to work with us to get to a number we were comfortable with. Not to mention, the process was very quick. We couldn't of asked for a better experience.

Richard and Spider Mattos

Oct 29, 2014

Ronnie, the salesman was very friendly and low key. He eased us through the process rather than doing a "hard sell". He was willing to look far for the car we wanted and adapted quickly when our situation was changed by a phone call. We didn't feel any of the notorious car salesman pressure until we went to the finance office. We were paying with a check and should have only had a brief time there but still got the sales talk on additional products and services. Also, in spite of the fact that both of us bought the car and my wife was even the one that signed the check, the e-mail correspondence was, initially, only in one name. This seems to be (mostly) addressed by someone at the dealership. That prompt response restored out faith in Future Ford.

George Johnson

Oct 29, 2014

Personel have been very helpful to my needs when I bring my car in for service

Ulysses Gonzalez

Oct 29, 2014

I purchased a 2015 Ford Fusion Hybrid and traded in an old 2004 Mitsubishi Lancer ES. This was THE standard of how dealerships should be ran. I was greeted promptly, test drove the vehicle, and handed the keys within 4 hours. I left completely satisfied and was surprised at the amount of knowledge and details to every step of the transaction.

Kelly Jones

Oct 28, 2014

2011 fusion the service was prompt and knowlegable in regards to my vehicle I was impressed

Magali Madrid

Oct 27, 2014

I have always been please with the service that Ford has provided, from the day that I purchased my 2013 Ford Flex, to all of the times I have taken it for service or any other work.

Genoveva Oropeza

Oct 27, 2014

Excellent Job nothing to worry about they no what they are doing aND are doing it great.

Julie Gauger

Oct 24, 2014

Just needed an oil change. Was able to schedule online the night before. When I came in Lisa handled the paperwork quickly and efficiently. My car was taken care of in a timely matter. Lisa was very professional and I enjoyed working with her.

Larry Fowler

Oct 24, 2014

Ford f150 xlt service is excelent and are now taking care of switching 5thwheel from my trade to new truck, good job to all. Also good job to Laura in service making he switch very easy.

Ed Race

Oct 24, 2014

Gordon went ABOVE & BEYOND to make sure my car was fixed in a prompt & timely fashion.He had the parts ordered, rental taken care of & car ready when promised.Gordon & your service team were AWESOME!

Barbara Daily

Oct 24, 2014

I have a 2014 Fusion and it was fixed perfectly. I had to get a rental car they paid for. Thanks Furure Ford of Sacramento.im a happy customer

Christine Tchamourian

Oct 23, 2014

Every aspect and all services all done with excellence

Daun Macrae

Oct 22, 2014

I stopped in and saw LISA in service because my tire pressure light won't go off. She put me in right away since on my way back to work from an appt...I had a screw in the tire, they fixed and had me out of this very quickly. Lisa is always very pleasant and helpful. Love her.I went into the parts dept to get information on a part for the hatch of my edge a rubber stopper on each side that have come out, Dennis is parts was not very helpful, on edge and seemed to be moody. He was not helpful. I express my dislike to Lisa and to Andy in Service. Andy looked into what I needed preordered and extremely helpful. I believe he went in and spoke to Dennis also, but maybe Dennis should retire or remember he is there to be of SERVICE to the customer. Otherwise love your store and Lisa and Andy are GREAT.

Bill Quiroz

Oct 22, 2014

They listened to my needs and appreciated the accommodations made for me.

Jon Canaan

Oct 22, 2014

I appreciate the Quick Lane oil change service. I am happy with the level of personal care this dealership gives.

RICK ALVARADO SHOP MANAGER ARROW CONST.

Oct 22, 2014

VERRY GOOD. ALL AROUND. WE HAVE USED FUTURE FORD OF SACRAMENTO FOR YEARS AND PLAN TO KEEP DOING THE SAME

Linda Flores

Oct 21, 2014

The service was very good and the staff were excellent!

Layce Baker Magana

Oct 20, 2014

Love it! Fast, GREAT customer service!! Will be returning for my next service at this location!

Dennis Kelly

Oct 20, 2014

2014 Ford Focus Hatchback. The customer service was phenomenal. Several people came up to us to make sure we were taken care of.

Adam Castaneda

Oct 17, 2014

I went in for a simple oil change and tire rotation. Lisa your service rep. and mechanic Martinez was outstanding. I could not ask for better service. Thank you, Keep up the good work....Adam - F150

James Dufour

Oct 16, 2014

My 2014 Explorer is a terrific vehicle and from purchase to current servicing Future Ford has provided great service. I am particularly impressed with the free inspections and oil changes and courtesy of the service staff in handling this not-for-profit amenity. Who ever heard of calling in the morning, taking a vehicle in at noon and getting a call that it was finished at 2 PM, and picking it up at 4:30. Keep up the good work.

Teri McKown

Oct 15, 2014

We purchased a 2014 Ford Focus. The service from Jason, New Car Sales Manager along with Herman Williams, Sales Representative were excellent. The experience of purchasing a new car with Jason and Herman was pleasant and they both provided outstanding customer service and follow-up. Herman made himself available for us to return a week later so he could help us with synching both phones and to help us understand the funtionality. Additonally, the dealership offers a class in the evenings that will teach new car buyers how to work this technology.I highly recommend Herman Williams as the go-to person if you want to get the best service and pricing.

Lisa Jamison

Oct 15, 2014

I stopped in at ford, and was lucky enough to work with Daniel Tellez. This guy is awesome! He was very friendly, knowledgable, not pushy, funny and very professional! He was able to accommodate which car I was looking for and made it very easy. I would definitly come back and buy from him again!

Sally Congleton

Oct 15, 2014

Had my oil changed....quick, easy and great price!

Margie Storey

Oct 15, 2014

I always get good service on my 2010 Focus and the service advisors are very friendly and professional.

Ricardo Douglas

Oct 15, 2014

My last car was purchased here, all of my services were performed here. So when d'Artagnan called to help me get out of my high interest loan and into a new car I was ready. We test drove a super efficient Ford Focus Flex fuel. When it came time to finance, it was the best experience I've ever had. The finance manager got me Ford Motor Credit 1.99% financing, and there were rebates on the vehicle that made it worthwhile. I'm looking forward to buying my next new car in 2018 from future ford madison.

Kurt Wallis

Oct 15, 2014

I purchased a 2014 C Max energy. Love the gas mileage. Great staff very helpful.

Joseph Morgan

Oct 15, 2014

Service staff continue to be very helpful - a no brained when the need arised for work on my F150...

Amanda Jones

Oct 14, 2014

Dropped our truck off for regular maintenance and they were very accommodating with us picking it up after hours.

Cristopher Ramos

Oct 13, 2014

Most reliable and the best customer service I will definitely recommend you guys.

Liz Chavez

Oct 13, 2014

I was happy w your service! I will continue taking my Ford Explorer to you!

Judy Hodges

Oct 12, 2014

Recently took my wife took her 2014 Ford Escape to have wind noise checked out. They test drove it and contacted the Ford Company to see if this could be corrected.. It appears that it is the roof rack that creates the wind noise. When I picked it up they took me on a test drive so I could understand why there is a noise. I was impressed with the excellent customer service. They explained everything to my wife. We will continue driving the 17 miles to Future Ford over driving to a closer dealership for the superb customer service.

Jon Poganski

Oct 11, 2014

The service was quick and no need to make an appointment

Tiffany

Oct 10, 2014

The service i received was great. I will be taking my car back.

Penny Sanchez

Oct 10, 2014

Advisor needs to go to the vechile with client and go over the work done. In my case thay said they couldnt find anything but when i went to the car to take it home the problem was still there i called then out to the car and they had to tske it back in. Need to verify wirh client before sending them home

Giovani Lewis

Oct 10, 2014

I love my car and the sales dept was AWESOME!!!!!!. Especially the finance assistant. Thank you. Will be back soon!

Keith Stanley

Oct 10, 2014

I find the personnel to be very professional and a pleasure to work with, the level of service at this point been worth the expense upfront.

Jacquelyn Rexroad

Oct 10, 2014

Oil change service for my Explorer 2011. great service as always. courteous, expedient, clean facility. great place!

Mr. Douglas

Oct 9, 2014

My vehicle was serviced at this facility. Not only did they take care of my problems, they advised me of something that could have arisen in the future. As it turns out, I was already having "symptoms" of the problem they were describing but they didn't know that because I never mentioned it. I was scheduled to use the vehicle the next day after I picked it up and if something would have gone wrong, my family and I would have been stranded out of town. The staff at Future Ford of Sacramento saved me and my family simply by "alerting" me to a problem they detected. Once they mentioned it, it reminded me of the problem and I responded to what they warned me about. On the spot, Future Ford of Sacramento asked if I had 15 minutes to spare and in that timeframe, they fixed my problem for me without an appointment, waiting, or anything else. My vehicle was fixed, my travel worries were gone, and I left the shop with peace of mind. What more could anyone ask for? This was a first class service experience and I won't be forgetting it.

Pearl Mayo

Oct 9, 2014

I now bring my TC Sion to your establishment for service because of the service I get. I am always greeted and helped when I come in. My wait for my oil change was a little longer than an hour but I noticed it was really busy so I didn't mind. Thank you,Pearl

Brianna Bryson

Oct 9, 2014

I always love taking my car here! Jim is always so nice and helpful!

RLG

Oct 9, 2014

Like the quick lane on Saturday to get oil change. Love that it is more of a one stop service. Don't need to talk to service guy then go pay at cashier. Good improvement.

Glenn Strom

Oct 5, 2014

Great customer service!!!Curtious service.Great experience.

Nicci Bailie

Oct 4, 2014

I LOVE these guys. I am single and without family so I feel wonderful that they are so personable and really do seem to care about the individual. I find them looking over my shoulder only once in a while during our conversation which is great for a car dealership!

Barbara

Oct 4, 2014

The service was excellent. The staff at Future Ford of Sacramento is always helpful, friendly, professional, and far above any other service providers. Keep up the good work :-)

Noel Suan

Oct 4, 2014

Sales Rep Jacob Sherwood was very helpful in showing features of the 2015 Explorer and provided very good service overall. Finance/loan consultant Shay Haggin followed up after the sale to let me know I ended up with a lower interest rate and took care of some minor problem with the vehicle. Service rep Darren Harriman provided great service when I brought back the vehicle to install Skylink, XZilon. The installation and service on the vehicle were completed earlier than promised. Job well done. I say I am off to an excellent start with my new 2015 Ford Explorer.

David Chaloka

Oct 3, 2014

Would like to see lower prices on quick lube services or at least a rebate offered.And a complimentary car wash would seal the deal for me.

Selwyn Gonsoulin & Kelli Gonsoulin

Oct 3, 2014

Andy Chacon received the vehicle for service on the brakes. We have dealt with him since the purchase of this vehicle. He is helpful, professional and interested in knowing what is happening with the vehicle so he can address the issues effectively. As usual, he came through again and resolved the issue with the brakes.In addition, after our last service with the tire mobility kit, Andy made a followup telephone call to us inquiring about the service received. He is efficient and pleasant and will get the job done. He has earned our full confidence and we will gladly recommend this service department and Future Ford. Thank you Andy Chacon.

Branden Chism

Oct 1, 2014

Service was good. they were able to get my truck in and out within one day before I left out of town.

Rick Carfrae

Oct 1, 2014

The service people are warm, & friendly, other staff I came in contact were also cordial, the waiting room is clean & bright, the donuts were fresh. And the service was prompt.

Bruce Brunell

Oct 1, 2014

Traded in a 2012 Fusion, which we were extremely unhappy with, and purchase a 2014 Escape. We are extremely happy with the Escape and the deal that we received. The salesman, Jeff Unger, was a pleasure to work with, as well as his sales manager. Mr. Ash, with the finance department was also enjoyable to work with. Overall on a scale of 1 to 10, they pegged the meter at 12. If this crew sold cars in Antarctica, I'd head there to buy a car.

Michelle Toomey

Oct 1, 2014

all fine. I did not have an apt but got right in, quick service. covered under warranty. polite.professional.

Jason Fairley

Sep 30, 2014

GREAT JOB AND FAST. THANK YOU! i WILL ALWAYS BRING MY TRUCK TO YOU GUYS

Gary Murphy

Sep 30, 2014

My car was in and out quick with all the work done to my standards

Claude Hensley

Sep 30, 2014

personnel customer service was very good (5 star)customer facilities were sparse (2.5 star)no purchase madeno repairs done

Jeremiah Rounsville

Sep 30, 2014

Was fast and thorough. Will continue to use Future ford for service!

Wanda Slack

Sep 28, 2014

I started having issues with the Transmission in my car within 3 months of purchasing this vehicle (March 2013). For the first 6 months I was given the run around about the issues with my car. I was continually told that it was "typical" of this new designed dual transmission. I finally reached the Service manager and left a detailed message about the issues with my car. After several visits, I finally got the service manager to agree to have his transmission guy get in the car with me to experience the issues I was having. He immediately noticed the shuddering and determined that it was most likely the gears were stripped. After inspection, this was confirmed. I had to wait for the parts to come. I had the Gear assy changed out in January 2014. After 6 months the car started experiencing the same symptoms. I came in and spoke to Andy, in Service, who had helped me in January. Andy has listened to all the complaints I have had on my car and has made sure that every issue has been addressed. When I brought the car in the 2nd time, a program update was performed. This did not solve the issue however, but I was told was in line with the steps that needed to be taken to determine and rule out all issues. After bringing my car in a 3rd time for the same symptoms, Andy made sure that the complete transmission was taken apart and inspected. It was found that the seals were leaking and again the Gears were shot. All needed repairs were performed. Andy made sure that these repairs were done quickly and that all my needs were met with rental vehicles while I was without my car. I'm very happy and pleased with the customer service I received from Andy and the team. It has made these very inconvenient Warranty repairs much easier to deal with.

Robert Grenfell

Sep 28, 2014

The salesman, Caesar, was great. He helped me find exactly what I was looking for. They were able to get me into a Ford certified 2013 mustang with an extended warranty at a great price.

Robert Hickey

Sep 26, 2014

Nice guys ....,...........................................,......................

Sarah Bragonje

Sep 26, 2014

It was an oil change. What can I say? Took an hour. I appreciate that they checked things like tie pressure and tread.

Felicia Garcia

Sep 25, 2014

I purchased a Chevy aveo from Steve Burton. The deal was what I needed and could afford. He went over and beyond to get me in a car. My buying experience was excellent and I'm referring my friends to him.

Raejean Mccord

Sep 25, 2014

I purchased a 2012 honda accord from Stan Thomas and Dave helped put together the finance! Great guys! Extremely honest and helpfed me re-establish myself! I'd recommend Future Ford to anyone! Best car buying experience I've ever had!!!

Alex Lopez

Sep 25, 2014

I came in for an oil change. I have a 2010 mustang. After the oil change, I was told that I had to replace my thermostat housing. Edwin was the associate that helped me from start to finish. He gave me a great experience and I will continue to come back because of the great customer service I received.

Cliford Schulze

Sep 25, 2014

emission serviceThere was a 3 hour miss communication as I waited in the waiting room while nothing was being done on my truck since they thought I had left for ?

Aleksey Miroshnichenko

Sep 25, 2014

Great service!!! Some dealers provide complimentary car wash after oil change service, if Future ford would do that it would be great and attracts more customers.

Clarrissa Vanwagoner

Sep 25, 2014

Speedy service, courteous staff.Will continue using this location for services needed.

Gerald Mcmurray

Sep 25, 2014

Thanks for the great service and competitive pricing. I look forward to future servicing

Tracy

Sep 25, 2014

I brought my 2013 Ford Escape in for the 7500 Mile Service. As always I was greeted by a helpful, friendly staff and the service on the vehicle was done quickly. Thank you!!!

Aleksandr Panchenko

Sep 24, 2014

Decided I wanted a new Focus ST, for the fun driving, the great economy and low car/insurance payments. Bought it, love it, everything perfect. Thank you Future Ford.

Amanda

Sep 24, 2014

The service is always fast when I bring the car in.. I am out within the time given to me or sooner.

Floyd Smith

Sep 24, 2014

service dept. is great found the problem ordered the parts

Kelly Sady

Sep 24, 2014

Everything was fast an super easy! I showed up on a Monday with no appointment and Bill Healey was so helpful and understanding that I was busy with work so I couldnt spend too much time at the dealership. He also listened to what I wanted and didn't push for more. The next day I was in an out in an hour with my new 2014 ford focus and I absolutely love it! I highly recommend Sacramento Future Ford!

Joyce Molthen

Sep 24, 2014

I bought a 2014 Ford Escape. The whole experience was painless! I gave the dealership all of my personal information over the phone, and I was pre-approved for a 0 down 0% loan before I even stepped on to the car lot! From there I was shown the vehicles I could choose, I signed some paperwork, I was shown how to operate the SYNC system and I was on the road in my new car in no time. I had dreaded dealing with a car salesman, but I didn't feel like I was dealing with a salesman at all. If I had to deal with a salesman who was pushy I wouldn't have bought a car I would have gone somewhere else. But it a matter of minutes I was driving my new car home. So excited I love my new car !

Gary Murphy

Sep 24, 2014

They where fast and made my wait wroth waiting for.

Michael Alexander

Sep 23, 2014

Your crew got me on the road in a timely manner.Thank You Michael

Deanna Smith

Sep 23, 2014

Employees are very helpful. The service manager, Tim Crabtree, goes above and beyond to make sure the customer is taken care of.

Anjelica Villalobos

Sep 23, 2014

Everybody was really friendly and polite. Good customer service

James Pagliero

Sep 23, 2014

The person with whom I dealt, Lisa, was very professional and courteous.

Victor Estrada

Sep 23, 2014

took my truck in 4 times to have the camera replaced, then they decided to have another person look at it, and determined it was something in the navigation system causing the issue. That has since been replaced and I have not had an issue since (it's been two weeks).

Peggy Roy

Sep 23, 2014

Everyone in the service dept. was very professional yet friendly.

Katherina Mora

Sep 23, 2014

We are extremely satisfied with the service to our Ford Fiesta, 2011. We are always given a rental car as Jose Orozco and Tim Crabtree make sure we have a vehicle while our car is being serviced. The Transmission has been giving us problems but this time I think the problem is solved, I hope. Both Tim and Jose are always extremely helpful when it comes to our service needs. Thank you Tim and Jose for all the smiles and making us feel welcomed.Katherine Mora andYzidoro (Pancho) Mora

Danny Thomas

Sep 22, 2014

My car was done in 20 minutes. Best place to service your car hands down!!! It really is a "quick" lane

Dennis Kuykendall

Sep 22, 2014

Staff was very helpful. Vehicle was delivered directly to us. Everyone tried to accommodate our needs.

Diana Loeffler

Sep 22, 2014

My sales person, Ronnie, was absolutely wonderful . I never felt any pressure from him at all. In fact, all the people I dealt with were great. It was a very good experience. My Fusion on the other hand I wouldn't rate that high.

Sus Mazza

Sep 20, 2014

I have had great service. The staff is always prompt and friendly. I always appreciate the car wash vouchers too. My son is usually with me and the waiting area is kept clean which I appreciate. I try to bring things for him to keep him busy and he loves that you have special magazines that are kid friendly. Thank you.

Lucia McCullough

Sep 19, 2014

I recently moved here from Atlanta, Georgia and am living in Elk Grove. I contacted the Ford Dealer closest to me for help with a few issues, and they were less than helpful, so you can imagine my delight when I contacted Future Ford and was shown respect, genuine concern and when your staff went above and beyond to earn my business. I will gladly drive out of the way for customer service as excellent as I received yesterday.

Gregory Leurgans

Sep 19, 2014

Staff was very helpful and the service was excellent.

William Pitts

Sep 19, 2014

Technican left grease on my upholstery I cleaned it off other than that everything was fine.

Allen Kennaley

Sep 18, 2014

Tyler Swedensky and Ronnie Thomas at Future Ford of Sacramento were Great to deal withI bought a 2014 Ford Fusion SE with 2.0L ecoboost. Tyler Swedensky and Ronnie Thomas were both great to work with even on there very busy labor day. They made evereything easy and kept all of there promises. I would buy from again from Tyler and Ronnie.

Donna Zurfluh

Sep 18, 2014

I always appreciate the kindness and professionalism of your staff. Thanks for caring.

Walter Trobee

Sep 18, 2014

Staff was pleasant & polite. I dislike surveys. zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Adam Matteson

Sep 18, 2014

We purchased a 2010 Ford Flex SEL. We love the vehicle. But after we got it home I got in the passenger seat and the passenger abs light is on and says to remove something from area of seat. There is nothing anywhere in the car!! We thought your vehicles went through a 170 or something check point? Also there is knocking from dash when you start it now. We have tried to call the dealership and the salesman Kelly multiple times since the day we bought it. Not impressed with the customer service thus far.

Rosie Millan

Sep 18, 2014

I couldn't be happier!!!! Jeff, Scott, Ron made this the best experience and I'm forever grateful for the quality and care that was demonstrated!!!Thank you Future Ford of Sacramento! The Millan Family

Vitalie Esipciuc

Sep 18, 2014

The service at Future Ford was outstanding. The salesperson was excellent at what he did. I am very satisfied with the purchase of this vehicle. Up to this day I have no concerns with my Ford Focus.

David Brookshire

Sep 17, 2014

My Ford Edge had door indicator problems and battery issues that were fixed in one day.Good job Future Ford.

Ray Ferrarini

Sep 17, 2014

It was quick and easy. Why do I have to enter 50 characters. Next time I won't do the survey. That's a crazy requirement you guys

Heather Astle

Sep 17, 2014

I was happy that this last time I came in to have some issues fixed on my vehicle were taken care of faster then in the past. This last visit was going to determine if I would start going somewhere else for my car service needs. I hope that the service I got this last visit will continue.

Vadim Bordei

Sep 17, 2014

Lisa was reallu helpfull. Great location and service! GoodJob for a free coffe and donuts! Mechanics did well!

Voletta Krieg

Sep 17, 2014

Great, fast service. Look forward to coming back in the future.

jowell dominguez

Sep 17, 2014

the workers are very nice and helpful, sometimes the wait can be a little long but I guess its the same everywhere.

Daniel Guthrie

Sep 17, 2014

I bought a 2013 Ford Fiesta from Future Ford. I brought it in for a service. They said it would take about an hour to one fifteen. It took about that time. I was very satisfied with the service.

Carmen Venegas

Sep 16, 2014

Great service. On time. Provide rental car for the whole time he car was not available. Kept me informed.

Rachel Shebert

Sep 16, 2014

Awesome service. Extremely helpful and informative and helped me find exactly what i was looking for at a price i could efford.

Caleb Powell

Sep 16, 2014

I forgot who I made my appointment with, and it wasn't in the system, but the staff took care of me quickly and I didn't have any issues.

Karen Ward-remington

Sep 15, 2014

Got done real quick was very pleased with resultsj

Carol Tuter

Sep 15, 2014

We always go to Future Ford (Madison Ave.) for all our vehicle work. We have had 5 fords over the years and we never go any where else. I had an issue with the window going up and down when activated for one way use and it kept going up and down on it's own. That was addressed as well and we also had "The Works" done. Everything came out great. The staff was most helpful. Thank you!Carol Tuter

Anna Pedras

Sep 15, 2014

Service gave me an estimated time of completion and it was completed right on time.

Christina Hernandez

Sep 15, 2014

2012 Ford Focus, brought in for oil change and new tires. Tires were not in stock, had to bring it back that following Saturday, or was offered to pay a little more for another tire that could be there later that day. The advisor was helpful, polite, and courteous. I only wish he had made an appt for me to return on saturday so that I didnt have to wait an additional 2 hours to get them installed, while all the other 8am appt's were taken back.

Kathryn Crabb

Sep 14, 2014

I purchased a 2014 fusion. Rod Collins and his staff were a real class act. They made my experience nothing but effortless and comfortable. I love my fusion and can't think of any way to make my experience better than they made it. Thank you future ford of Sacramento!

Ronald And Beverly Rasmussen

Sep 13, 2014

My service adviser was excellent! I appreciate the service department picking up the tab for the replacement battery only one month out of warranty, thanks to the service department's manager! The finance department needs to do a much better job explaining what is covered in the, "bumper-to-bumper and roof-to-road" extended warranty we paid thousands of dollars for, for out daughter's car. We were very misinformed.

Don Mccrary

Sep 13, 2014

We bought a Ford Fusion Energi, and it was easily the best car buying experience that we have had. Paul was great to deal with, and everything was taken care of as per all promises made.

William Mcmanus

Sep 13, 2014

Heidi Koshman did great finding me the right car in my budget . Had it ready to look at when I showed up for our appointment and most all the paperwork was done. Best experience buying a car hands down, I'm telling everyone I know to call her direct before they go to other places.

Larry Weinstein

Sep 13, 2014

Service on my 2014 Ford Fusion Hybryd was very good. The only thing they forgot to do was to reset the oil life indication which when I call about it, walked me through resetting the indicator. The actual service was estimated to take 1 hour but it was completed in about 45 minutes.

Richard Davis

Sep 12, 2014

The customer service was amazing and you guys an awesome job working with us on the financing. Jeff and Todd really met all our needs in finding a truck that fit us. Thank you again for the great service.

Sophia Banayat

Sep 11, 2014

I received an oil change. The wait was not very long and check out was easy and fast.

Ronald Stewart

Sep 11, 2014

The Service Dept. was very punctual, My car was in and out in approx. 30 minutes. Only issue I had was with the mileage interval of the service, My contract reads every 7500 miles and their computer had it at 10000 miles. I went to the Sales Dept. and spoke with the General Manager, ROD COLLINS. He made one phone call and resolved the problem. I look forward to my next visit. I have been dealing with this Dealership since 1984. Ronald Stewart

Kathleen Wright

Sep 11, 2014

i always have a very good experience with the gentleman tha5t handles the paperwork.hes very friendly and helpful.

Komera Naivaluvou

Sep 11, 2014

The customer service was outstanding. As a customer; I felt that Future Ford cared and was willing to work and find a solution to me purchasing a vehicle that I needed. They took the time to show, very attentive and provided that touch feeling customer service. As a customer they made me feel as my time was important and valued.

Carol Hayes

Sep 10, 2014

I will start with this comment" The purchase of my SUV was the worst possible experience ever. Nothing that was promised was delivered. I will never buy another vehicle from your dealership.Now, Gordon was a very different experience. He was professional, pleasant. Answered all my questions. He made me very comfortable in a place I truly hate. Because your sales person your- financial person and the "person who you never meet when buying a car" who makes the "figures work" All Very arrogant and self serving. No follow through on promises made, even when it was in writing! I tell everyone I know not to buy a vehicle from " Future Ford" Or Future Nissan in Roseville.

Vickie Wilcox

Sep 10, 2014

Jose did an excellent job handling my car issues. Jim

Linda Longmire

Sep 10, 2014

I was pleasantly surprised when Jim Thompson told me that my Ford Fiesta needed brakes and they could take care of right now and it wasn't going to cost me anything! I had just brought my car in for an oil change and I went away with new brakes too! Jim even gave me a free car wash! Future Ford has been top notch from our car purchase experience to handling out oil changes.

Sherri

Sep 10, 2014

Bought a 2014 ford escape titanium.Salesmen, Tyler Swedensky and Steven Urias were very helpful and friendly.

Sandra Lamanna

Sep 10, 2014

Great service, in and out quickly. Friendly helpful staff.

Karl Haags

Sep 10, 2014

Staff in the service dept. was great! Technicians extremely knowledgeable and friendly. Will definitely come back. And a large Thank You to Tony Sanchez!!

Carmen Venegas

Sep 10, 2014

The work was fixed but unfortunately after leaving the dealer, the fuel hose came out and had a scary time. The tecnician was very helpful to get work done.

Theresa Montiel

Sep 9, 2014

2014 Ford focus, 4door. I love my new car. The service to my car was done in good timing. I had enough time to go shopping. Your staff are very pleasant and get down to business type of people. I will highly recommend.

Hilda Martinez

Sep 9, 2014

My car was serviced to my satisfaction. The service was prompt and courteous. I would recommend.

Robin Anderson

Sep 8, 2014

2014 Ford Fusion Hybrid, the service was great and the staff very helpful.

Tennille Hansen

Sep 7, 2014

Labor Day weekend I bought a 2014 Ford Edge Sport from Future Ford in Sacramento. BEST car buying experience by FAR. Justin Mcclelland, Kevin Ross and Shay Hagen were very helpful, knowledgable and courteous. I will be returning to Future Ford for my upcoming truck purchase.

Judy Shupe

Sep 7, 2014

The service was great, Kyle did a great job of finding me a car. Got approved right away and drove off the lot with a brand new ford escort.

Croz Custom Metal Fabrication

Sep 6, 2014

Jim Feusi and Carl Borgwardt were very through in making sure I ordered the exact vehicle for my needs and application going over all the options and explaining what those options were as they relate to my business, they kept me posted and up to date on the progress of my order, notified me when the Truck was shipped and when it arrived at the depot and when it was on site and being PDIed. Made sure I received all of the applicable Incentives including the Upfit rebate. I am very satisfied and confident I have receive the perfect addidtion for my business.. Thank you Future Ford Team.. Don Crossley

Alice Tichelaar

Sep 6, 2014

Experience always timely and pleasant. I rely on the Ford company to keep me safe.I purchased my Ford Fusion SEL in Aug 2007 (08 model)---Sales said I'd get good mileage/gallon.My average in-town driving gives me 17-19 mpg. Longtrips give 23-25 mpg.--not as good as I hoped for. To date--I have just over 40,ooo total miles driven--you know--the "old lady from Sacto"I will keep the pleasant vehicle however--and continue the good service I receive.Alice Tichelaar

Veronique Peterson

Sep 6, 2014

Gordon my service advisor was great. He took extra time and effort to make sure my car was fixed correctly

Steve Sawyer

Sep 6, 2014

Generally speaking, my experiences at your dealership are always positive, this one included. i was of course disappointed that the repair i needed was not a warranty item. Jose Orozco was professional and polite, and i will come back when the need arises.

Jordan Sherwood

Sep 5, 2014

My entire experience while buying my 2015 Fusion was great. Everyone was very helpful and considerate of what I wanted.

br_johnson74

Jun 26, 2014

The best part of my Father's Day buying experience at Future Ford Sacramento, was the ability of Daniel and team at Ford to have my family in and out of there with our new truck in less than 3 hours. We were able to drive down, complete all paperwork (including trade in), complete financing, then drive our new truck back home in time for Father's day BBQ. The guys at Future Ford Sacramento really went the extra mile to make it all happen, AND we got what we felt was an excellent deal for a truck I plan to drive for many years.

TracyDicherico

May 27, 2014

I wrote a previous review no I did not have a great experience at this dealer! there are many dealers so look around for the best deal.

DennisN

May 24, 2014

Dennis N.Fair Oaks, CA5.0 star rating 5/24/2014Okay, let me say upfront that I had no plans at all to buy a new car. I came to Future Ford of Sacramento looking for a decent used car in the $6,000 price range. I was very pleased to hook up with Kyle Saaphanh for my sales rep. He is one of the nicest, politest, most sincerely helpful sales person I have ever had the pleasure of dealing with in a car purchase experience. He only had a few used vehicles in that price range and I quickly discovered that a decent vehicle in this range would be very hard to find. So I decided to explore other options. I have excellent credit, but only a credit card to use for a down and a fixed income that required a low monthly payment. Kyle spoke to his Sales Manager and they thought they could qualify me for a lease on a brand new Ford Fiesta. After an hour of looking through their extensive inventory of Fiestas, I finally found one that I liked and I filled out the paperwork, was approved and then went in to the office of their their finance manager, Ron Thomas to seal the deal. Ron is a totally straight up, totally up front professional. He laid out all of the details of my lease agreement for me in a totally clear and understandable way. He also presented to me an extended warranty program that would cover wear-and-tear items and oil changes, etc. (except tires and batteries) for an additional $54.00 per month. I agreed to this initially but after pondering on it and my limited budget, I came back to the dealership three days later and asked if he would remove that warranty program from my lease agreement. He was not happy of course, and explained to me that it would ultimately cost me more money over the period of the lease to pay for all the regular maintenance required by the lease. But I insisted that it be removed and luckily the paperwork had not yet been fully processed by Ford Motor Credit and he was able to rescind the original contract and redo a revised contract. I don't believe that any other dealership would have done this. Especially three days later. So I have to give the very highest marks for Kyle for his truly helpful and courteous manner during the whole finding the right car process. This man is a real person, not even remotely like your "typical" sales person who is only interested in making a sale. He was only interested in helping me make a buying decision that would be most helpful to me - not to him. And I have to give the highest marks to Ron Thomas, not only for his totally honest and professional manner in the paperwork process, but for going above and beyond professionalism to being a real human being and helping stay within my budget. Thank you both, and thank you Future Ford of Sacramento. I totally love my new Ford Fiesta and I am so thankful that I purchased it from this dealership.

kcarlson1

Jan 26, 2014

Took my 2013 F150 to the dealership for service - these guys are good! Saw a used car I thought the wife would like so I brought her back later and made the deal on the car. Tyler helped us originally and he was polite and extremely good to work with. The only issue we had was we test drove the car in the dark - delivered the car in the dark, so Tyler politely offered to address any cosmetic issues the next morning in the daylight. The next day I found a cut in the top of the black leather drivers seat that I failed to notice in the dark the night before - I reported it to Tyler the next day and he said he would see what he could do. This is where things went sideways - Apparently the issue was turned over to Slavic - a very arrogant, impersonal, all knowing individual who talks down to people. He claimed to have attempted to call during the week yet there was no missed call or message on my only phone. He finally called Friday night after my frustrated text to Tyler and insinuated that I was lying about the issue but he would talk to the manager and call me back in 20 minutes - never happened. It is now Sunday - a full week and a day after my purchase - and I have no resolution. Buyer beware - once these guys have your money they will not respond to your issues. I can tell the "future" and I will not buy another vehicle here.

coryandawn

Aug 14, 2013

The salesman was great. But my bad experience when they promised to hold the check for the down payment for the car until my next payday and put the check through and wrecked my bank account with no apology are recompense. So fr future buyers, beware of what they say only hold them to what is in writing. GET IT IN WRITING!!!

dcmm

Aug 9, 2013

I have a Ford Escape, 2003 that we are handing down to a family member. The car was driven to Sacramento from the Bay Area, and upon arrival, I needed to move it to a different parking space. But the car would not start. The next morning it started fine, but it was noted that anytime it drove at highway speeds/really got warmed up, it would require a full cool-down of 2-3hrs before it would restart. My stepdaughter told the service advisor all of this. She specifically said to the advisor that this problem only seems to happen after highway driving.The dealer had the car for 1 week, and the service advisor stated they "could not reproduce the problem". The advisor was poor at being in communication and some days did not call at all. To his credit, he always called me back after I left voicemails.The car was just picked up today (we paid only the diagnostic fee of $130), and it turns out that Ford did NOT DRIVE THE CAR as part of the diagnostic. They just started it and let it run. The mileage was exactly the same as when it was brought in for service. They did not even attempt to reproduce the conditions under which the problem happens. And they kept the car for a whole week.Now tonight, if the car is driven at home and fails to start after highway driving, I will be extremely frustrated, and may be wary of bringing it back to the dealership. I feel that the other Ford dealerships I have patronized would have definitely driven the car and I'm very surprised and disappointed that this has happened.

kellyP594

Jun 20, 2013

I went to Future Ford on a Tuesday evening to look for a new car. I was not sure exactly what it was I was looking for but upon my arrival I was immediately welcomed by Denny Weaver. Denny took the time to listen to what it was I was looking for in a vehicle and suggested I consider an Escape. At which time He then took about 15-20 minutes going well over what seemed like every inch of the vehicle. Let me tell you He loves Ford and it shows. Lo g story short Denny provided to me a car buying experience that you would never believe unless you experienced it yourself. I highly encourage you to ask for Denny Weaver the next time your at Future Ford in Sacramento.

dustyrhoads

Jun 1, 2013

Max and the whole Future Ford staff were wonderful. highly recomend them to everyone in my circle of freinds and familly.thanks everyone!Dusty and Deb Rhoads

06f250

Apr 1, 2013

The GM does not stand by his word, the sales people are very rude and are very disrespectful and dishonest. I feel this dealer ship is a complete joke All they care about is making the sale and getting the vehicle off the lot NOT caring about the costumer being happy with the the vehicle they have spent their hard earned money. i bought a FORD truck 7 months ago and they refused to give me a Warranty with it and at that point i should have got up and walked away from the deal but i didn't.Ii have paid $3850 in payments and $2000 in parts to keep it running in the last 7 months and now it needs a new injection computer and has been sitting for almost a month now Because i can't afford the part. So i would like to say special thanks to FUTURE FORD OF SACRAMENTO for being a dishonest Joke of a dealership and i am not sure how you all go to sleep at night feeling good about what you have done to people.

shienly

Dec 20, 2012

I just took delivery of a 2011 Ford Mustang. I was referred to Lee Peebles and worked with him exclusively via phone / email. He and the staff were very professional, fair and responsive. I got exactly what I wanted for what I wanted to pay.This dealership was a breath of fresh air compared to some of the other dealerships I worked with locally. I highly recommend checkin them out.

tato.rivera.79

Oct 28, 2012

was treated with great respect,no sales pressure, great trade in deal was in and out within 3hrs i would rcommend this dealership to everyone i know.

psenechal

Oct 8, 2012

Our experience started off very positive. The sales guy Steve Cook was absolutely awesome and made the purchase of our new vehicle one of the best we've ever had. It went downhill after that. It's now been 5 weeks since we purchased our new vehicle and Future Ford has STILL not paid off our trade-in. We now have the finance company for the trade-in harassing us for late payment and threatening to repossess a car that is currently sitting on Future Ford's lot. Every time we contact Future Ford, they tell us that a check is being mailed out the next day, yet 5 weeks later the trade-in is still not paid off. In 7 more days the finance company is going to report us to the credit bureaus for lack of payment, at which point I will sue Future Ford for breach of contract. Save yourself the problems associated with this dealership and purchase your vehicle elsewhere.

sweiss

Sep 27, 2012

I went to future ford just out of curiosity and I was pleased with the helpfulness and friendliness that I received. I was very surprised to find that I was being helped by a lady (Rare thing to see at a dealership), but at the end of my visit I decided I would not have chosen anyone else to help me. Shallon Kazos was extremely pleasant and even though I was not looking to buy that day I still thoroughly enjoyed my experience and got a lot of great information. I would recommend Future Ford of Sacramento to anyone in the area who is looking to buy or just looking.

sarah.s.

Sep 13, 2012

I stopped by just to "look" too scared and embarrassed about my not so good credit from the past but the friendly people (NOT PUSHY) made me feel like we were old friends so I went for it and drove my 2011 nissan home that day. Only thing I can complain about is my interest rate but that is my fault for my credit & that my handsome sales guy didnt ask me out on a date. lol

Jeff L

Aug 28, 2012

Drive my truck in for a simple warranty repair job and towed it home totaled. The mechanic broad sided another car at 45 mph, totaling out the frame and front end. This Future Ford dealership and their insurance company says that they are not responsible for the damages.BEWARE of the future automitive group. There are alot of dealerships out there to get your car repaired at.

hannaquinn

Aug 23, 2012

I had my 2002 Explorer towed to this dealership as everything was dead. I assumed I needed a battery. I had my vehicle towed Saturday at noon. Well, here it is Thursday and I have been told I need a new battery harness, fuel filter, oil change which is my option, air filter, rear brake light assembly, upper front ball joints and replace the rear wheel bearings and an alignment. I have less than 53,000 miles on my vehicle and I purchased it brand new. So far the bill is $2,186.95 not including tax and it is still not ready for me to pick up. When I blew up at the rep, he then offered to provide me with an auto, but I have to pick it up and return it to the auto rental place. I won't be taking my vehicle to Future Ford ever again.

epope

Jul 24, 2012

I drove by the lot on Saturday morning and saw a car under the tent in the front of the lot price at $988. I didn't have time to stop so I went back the following day and the price was still $988. When I inquired about the vehicle, they claimed that some of the numbers in the price must have been stolen or fell off. If this were the case, one would think that they would fix it during the course of business the same day that it happened. It was the same price for 2 days and seems to be a scam to attract customers to the lot in hopes of getting a good deal. THIS IS BAD BUSINESS. Beware of misleading prices at Future Ford of Sacramento. They will deceive you to get you on the lot!

peter.watson61

Jun 14, 2012

Recently the girlfriend needed a car, so we purchased a car from here. The salesman was real helpful and the guys even stayed 2 hours past closing just to sell us car, my girl is abit indecisive. We got here an hour before closing after talking to the salesman they pulled up a few realistic options. After checking out the car and taking it for a test drive, my girl was in love and the test drive wasnt bad, the salesman didnt try to make nonsensical small talk but genuinely seemed concerned on how happy we were and answered every question we had. Although they couldn't match him on his offer, they gave us a much better deal than other dealerships. I will be coming back here next time Im in the market.

josper98

Jan 17, 2012

After my last auto shopping experience 7 years ago, I felt I would rather have open heart surgery than buy another car from a dealer. Despite that I step into Future Ford of Sacramento and met Paul Hornick who made a believer out of me that there are still guys out there that can help you buy a car that you will be happy with, at a price you feel comfortable with. If you need a car new or used I suggest you talk to Paul "the tall guy" (he is really tall). You will not regret it.

perumdr02

Dec 8, 2011

Needed a car badly. Went into Future Ford off Madison to find one. Didn't have high hopes. Was soon approached by JC Rosales and he was pleasant and friendly but made it easy that he had a sense of humor. Looked around and finally found what I was looking for. Unfortunately it was a little over my budget but JC made it work. I was so grateful that he made it a good experience. Thank you again and I'm referring him to all my friends and family.

athenapalles

Nov 13, 2011

My husband and I were looking for an Escape for over a year. We found Future Ford of Sacramento and worked with Brandon Briggs. They were extremely helpful, personable, and gave us a great deal. We chose Future Ford over every other Ford dealership in the area. Can't say enough wonderful things about the company and Brandon. Highly recommended!!

Morne

Nov 9, 2011

I was so happy to find Heather, she was so helpful and made my bad day so much better by being so helpful and friendly. I will absolutely bring my vehicle back for service.

chuck&shiela

Oct 24, 2011

we had contacted a few dealers and done the internet shoppingfor 2 weeks and had trouble beingstood...asking for one model and being shown another...we had purchased our last vehicle from future ford of sacramento and it was the best and easiest car purchase we had made...and this time around it was no different...we should have known...our salesman eric listened to what we had to say..showed us what we wanted to see..we chose our car...we agreed on an outstanding price...(painless) thanks eric..we will be back next time... CHUCK & SHIELA

eastbay68

Oct 10, 2011

CAUTION! Make sure you get a copy of your "DUE BILL" Without your copy, Future Ford will not do the work promised! CAUTION! Bouht the truck over a month ago and still trying toget the "due bill" completed.

reneeh13

Oct 4, 2011

Heather was very friendly and a joy to work with and I would recommend her to family and friends and would return to her for my service needs

vuulf

Oct 3, 2011

We all want that perfect dealership, right? That one that will break their backs to get you into a vehicle, even if your bank thinks you can't afford it. Good luck, right? I, personally, think not.I recently encountered a miracle called "Sacramento Future Ford" on Madison Avenue, just off of the I-80. Not only did they bend over backward for me, they did back flips and cartwheels! I would recommend Sacramento Future Ford to absolutely anyone, who is in need of a vehicle. They really can help! I am an immigrant from Canada, with very limited credit, but a stable job and a positive lifestyle. I've only been able to work here a short while, and have no credit established, save a few of those 'build credit' credit cards. These folks not only knew what I was in the market for; something sporty, but roomy, yet good on gas - I haul computer equipment a lot, but I still want to look good doing it - but they, actually a great guy named Johnny O, also picked me up in the very vehicle they thought would fit the bill because my other vehicle decided to go the way of the Grey Goose. So I drive this beauty that they brought to pick me up in back to the dealership and the magic begins.So, I know how PR and marketing works - any way to get the customer in, right? That has always been my consensus. This is a bitter pill to swallow for me, but with Sacramento Future Ford, this is not truly the case. They not only want to bring the customer in, they want to make sure that you leave satisfied! How easy is that to find? It's not!If you are in the market for a vehicle, have limited credit or want to build credit - or even if you just want amazing beyond description customer service; Sacramento Future Ford is your best bet! As I mentioned, they picked me up, but that is not the end of the tale. I met a gentleman named Jeff Holt, a fantastic individual, who connected me with the perfect people to deal with my case; those individuals being Johnny O, the same man that picked me up - Chuck, a number crunching wizard and - Gary, a guy that will help you get your contract signed off with no hassle and no regret. These guys worked 5 1/2 hours to get this deal done, and they found a solution that fit my credit foundation. I drove away in a car I had always wanted! A 2006, cherry red, PT Cruiser - 5 speed manual, just over 52,000 miles, one owner, immaculate condition, tags, etc. Even with my limited credit foundation, these people helped me out better than the 'online' dealerships would, that's for sure! I didn't have a huge down, I didn't have to sign on for 2000% credit, I didn't have to promise to donate my kidney. I simply had to prove that I was telling the truth on paper, which, I did.I drove off that lot a very happy camper. I got a good set of wheels that look good, while being functional. I got treated like a KING; their customer service is beyond GRAND! I got the best deal for my dollar in terms of financing, and I was able to do it with very limited credit. I owe a debt of gratitude to this Future Ford! They are the only dealership I will trouble myself with as long as I live within 500 miles of them! They have my true appreciation, and I thank Jeff Holt, Johnny O, Chuck and Gary for their amazing service!Oh yeah! Their free coffee is GREAT!R.J.L.

Pam & John Dougherty

Oct 2, 2011

We bought a used Expedition on Wednesday 20 Sept 2011. Barb and Gary made our experience very pleasant. Barb went above and beyond to find us the right vehicle to satisfy our needs. She did just that. Gary figured out the best finance plan to fit our payment limitations. Barb and Gary made our purchase feel like a "piece of cake." Three days later we brought in our daughter-in-law and AGAIN, Barb and Gary were there for us. James also stepped in to figure out the best car for our daughter-in-law. She was concerned about safety and cost. Barb, Gary & James really listened. My daughter-in-law also drove off the lot with the car she wanted and needed.I am so grateful to these three people. Future Ford will always be our dealer. I've been telling everyone about the great service and the choices available at Future Ford.One more thing, I bought my vehicle during the day, but that night, I noticed one of my headlights wasn't working. I was expecting resistance when I called to see if I could get the light fixed. I was amazed how pleasant and how quickly Barb and the service department responded to my request. Within an hour of calling about the problem, I had a new light. And the service dept people (Brian and Choung) were just as pleasant as Barb, Gary and James. More importantly, it was a "Sincere" willingness to help by all of them. Thank you for your GOOD Old Fashion service and courtesy.Your loyal customer alwaysPam DoughertySacramento, CA

chuckmo67

Oct 1, 2011

It was easy and no stress working with Paul. He found me the car I wanted with the payment I could afford. Paul did such a great job, I have recameneded him to my brother who's in the market looking to buy a flex.Thank Paul Hornick and FutureFord.Sincerly Charles Trotter

Bryan Hopper

Sep 28, 2011

I have had a great experience at future ford sac each and every time I have gone there for service.We have a Ford Fusion and have had to visit several times for service for different things.We had a liner strip on our body, an AC problem, and new tires.The service manager who helped us, Rey Reyes Jr. was fantastic.Absolutely reccomend this place!!

kcsac

Sep 28, 2011

I had a great experience at Future Ford of Sacramento. I needed a dependable car on a budget and Sam was able to help me with that. Not only did I get a great car, I also got a great deal and great customer service. This was completly a different experience than the other dealerships that I've been to.

rvilla20

Sep 23, 2011

Rey Reyes was the one who handled the service to my vehicle. It's good to know that there are still people out there who are willing to work hard for you and make sure all your needs are met. I am very happy with the complete service that Rey and his techs gave me. I will be recommending Future Ford of Sacramento and Rey Reyes to all my friends.

nschmeck

Sep 18, 2011

I have never purchased a car from Future, but I have had my cars serviced here. The service department is not a typical service department that you would find at most dealership service lanes. For example, Rey Reyes Jr, is leaps and bounds beyond any service advisor that I have ever worked with. He gives clear and accurate information when discussing the needs for your vehicle and he does it in a way that you don't feel stupid because he explains what he is talking about. Not only did Rey allow me to really feel comfortable asking him questions without the fear of being replied to in a pretentious manner, he did his job with a great smile, a wonderful sense of humor, and made me really want to come back if (not that I'm hoping my car has problems just to go see him. ha-ha), I absolutely needed to. Thank you Rey Reyes Jr and thank your Future Ford of Sacramento for having such wonderful examples of what true customer service should look like!

dwilkes

Sep 14, 2011

I just have to share that I had a wonderful experience with salesman John Lozano at Future Ford. He spent 2 weeks keeping in contact with me in search of a used Ford Edge within our price range. He is very attentative, funny, down to earth along with being realistic. Needless to say we purchased a 2010 Ford Edge from him last weekend and are extremly happy. John has been the best experience I ever had buying a car and I will be recommending him to all my friends and family. Deanna WilkesRio Linda, CA

pjlovesla

Sep 9, 2011

Heather is always a very personable professional that communicated and explain in great detail my needs andMy recommendations of repairs. She showed concern and understanding in my situation. Auto repairs can be difficult to understand she took the time to explain to me my options and for this reason Heather is the only one I choose to work with.Thank You HEATHER...

randallbrenda

Sep 9, 2011

It's nice to work with another female, in a predominantly male industry. Heather was very efficient, kind and helpful. I had a great experience , thanks Heather !! Brenda Dickson

Camo

Sep 9, 2011

Heather simply handles her business and does what she sez she is going to do when she sez she is going to do it.No bs, no games just handles her business and gets the project done

mrs_gigglefits

Sep 8, 2011

My Dad bought me my first car from this dealership and the customer service was FANTASTIC! We got a GREAT DEAL on a 2000 grand prix pontiac from this dealership. These salesmen are kind and honest. They put out quality cars and will not B.S you on what you're looking for. I highly recommend buying from Future Ford of Sacramento!

avenell

Sep 5, 2011

I had been going crazy trying to find a new car after my car got totaled. I had been all over the place and found nothing. Walked on the lot, was met by a really nice NOT PUSHY salesman named Paul and within a few minutes found the PERFECT car.. exactly in my price range. Was not pushed to finance or pressured in anyway. Thumbs up. =)

hestrada2

Aug 31, 2011

He was a friendly great person to be around with. Showed me great cars with good prices. Answered all my questions. Spent time making sure I like the car. I would recommend Paul Hornick to all my friends.

xjsdvr

Aug 30, 2011

I started by browsing the website and getting a quote on my trade-in, Paul Hornick contacted me for a brief interview about what I was looking for and an appointment was made for multiple showings. The first truck was exactly what I wanted, the financing was super as was the no-hassle trade-in negotiation. All communications were prompt and professional ------ this was the most friendly no-nonsense vehicle purchase I have ever made.

mariosmom

Aug 30, 2011

This was not by first car buying experience but it was by far by very best car buying experience. William Debeaord was both friendly and professional. He was extremely knowledgeable and help to make me feel at ease in the selection process of buying my new car. He truly made the difference and I appreciate all his assistance. Everyone who I came in contact with at Future Ford were extremely nice. I felt so welcomed and at ease the entire time. Gary Harmon in finance was the first finance person in the car buying industry that I felt trustworthy. He worked to get me the best deal possible and he accomplished just that. Thank you Future Ford for having employees such as William Debeaord and Gary Harmon. I have already recommended my friends and will continue to do so. When I buy my next vehicle--it will be from Future Ford!

rthomas7777

Aug 27, 2011

came in for my usual oil change decided to look at explorers, i was greeted by brian aruda. he was great on info for the explorer. ill be in to buy from future ford of sac next week

1john1john1

Aug 22, 2011

I came into Future Ford of Sacramento to see what I could get for my car, I was interested in a used pick up that was out of my price range, my salesman, Brian Arruda walked me through the entire process and was alot of help. When I save a little more, Ill buy from this dealership.

76bfalcon

Aug 13, 2011

Paul Hornick at Future Ford of Sacramento was very professional and patient. He made shopping for a car super easy and enjoyable. we were not quite decided on the type of SUV we wanted, but Paul walked us around and showed us all the different types and advantage to each. I highly recommend you talk to him as he is straight forward in his approach to business. Thanks for reading the post

ChrisPet

Aug 9, 2011

My impression of Future Ford of Sacramento has been very positive thanks to Mr Paul Hornick. His professional, sincere and friendly service added to a great shopping experience. I highly recommend Paul when you visit Future Ford of Sacramento.

cnusa

Aug 8, 2011

I was in the market for a used diesel Ford F250 and came across a few at Future Ford that had everything I wanted. I am not very comfortable going to car dealerships, but I made an appointment with Pamela Whitehead at Future Ford and she met me on time as scheduled. She was professional, curteous, and extremely knowledgeable about the used diesel trucks in inventory. Frankly I was refreshed with Ms. Whitehead's friendly and understanding nature. I have not had good experiences with sales people at car dealerships until now. Ms. Whitehead was very patient in allowing me to test drive several models. She was also a wealth of knowledge when it came to discussing payment plans and extended warranties. The truck prices and plans we discussed were reasonable. Overall I rate my experience at Future Ford of Sacramento as a five, which is a first for me. I recommend this Ford dealership to others and I suggest that you seek out Pamela Whitehead as your sales representative if good customer service is important to you.

BRedfield

Aug 4, 2011

I came to future ford a few weeks ago and had the pleasure of meeting Paul Hornick. I am still in the process of deciding what vehicle I want to buy, but am sure I will be back to purchase a Ford from Paul when the time is right. Thank you Paul for making my shopping experience easy and fun! See you soon, Brie

Jenpa

Aug 4, 2011

Paul Hornick at Future Ford of Sacramento was very proffessional and patient. He made shopping for a car super easy and enjoyable. I highly recommend you talk to him specificly. He handled everything with respect and integrity. Thank you!

MollyB73

Jul 23, 2011

We were buying from out of State and had many obstacles to overcome. Stan worked very hard to help us complete this Sale. He had to make arrangements for the vehicle that we wanted to come from another dealership and this was accomplished. He kept in touch and tried to make sure that each step was being completed, including going in on his day off and following up on the delivery to us. We would recommend your dealership to others, because of good Customer Service, and the quality of the product.

contrco

May 10, 2011

The staff was extremely friendly especially our sales representative Amaru Bedoya. After explaining what exactly we were looking for they were honest and explained they didnt have what we needed but made some phone calls and sure enough they got what we were looking for without us needed to look elsewhere. Both my husband Hector and I were satisfied with the service we received therefore when purchasing our next vehicle we will definetly be doing business with them again.

alfredonavarro

Apr 29, 2011

My brother decided to buy a pick up truck so we visited several car dealers, finally we found the pick up truck that we liked at Future Ford of Sacramento. Actually we found not only the pick up truck we were looking for but also and more important we found a team of professional who treated us extremely well.The experience of buying the truck at Future Ford of Sacramento was enjoyable, my brother and I had a great time.We met Amaru who made us feel like family from the beginning to the end.We encourage everyone to go to Future Ford of Sacramento not only because they have very good cars but also because they really take care of their customers.

jp82

Apr 28, 2011

I was looking to make a traid in on my van and get somthing newer. I had already been to two other car dealerships on Fulot in Sacramento and they were only trying to give me 700.00 for my trade in and asking that i pay 2800.00 down which was just crazy so by the time we got to Future Ford i was spent and in a very bad mood also i wasnt expecting to drive away in somthing new and i was just tiered of dealing with dealerships all together. I do have to say when our sales man Amaru atarted to show us cars i slowly was feeling a little hope he was very uplifting and possitive and made me feel like there was hope and i have to say there was. I ended uo in somthing MUCH NICER than i was driving and also they worked with what we had to give for the down payment and altogether made my dream of driving a nice car come true!! I cant Thank FURTURE Ford of Sascramento enough for what they did for us and i will ALWAYS recomend them to anyone i know looking to get into a new or used car.THANK YOU

hebg69

Apr 23, 2011

This buying experience was simply fantastic!! I was treated with respect, kindness and at all times I felt like my own home. My sales consultant (AMARU FROM PERU) actually had a lot of patience and for the first time in my life I could trust a car sales guy. I am extremely satisfied with the purchase of my vehicle and without exaggerating, from now on I'll buy all my vehicles at Future Ford of Sacramento.I just want to summarize this experience by saying: Thank you very much Amaru and thank you very much Future Ford of Sacramento!!

ammiemay

Apr 20, 2011

I am really happy with my experience at future ford. Justin was very helpful and gave us a great deal. My husband and I bought a 2011 ford focus which we recently filed bankruptcy so I wasn't sure there was much they could do for us. Justin and his team worked hard and got us a car with a good rate and the payment where we wanted it. So I can't say one bad thing about this place. Also gave us a free tank of gas which these days is nice to not have to pay to fill up my tank :) I plan on buying another vehicle from justin as soon as we can.

ScornedLastTime

Apr 18, 2011

Deceitful and Dishonest! Anyone else think its strange that there's all these 5-star glowing reviews and the bad ones are buried? Ever get caught up in one of those shell games, where the guy hides a pea under a cup and mixes them all up and you have to pay to guess which one its under? Welcome to Future Ford! Can't emphasize enough how poorly my wife and I were treated and how badly I underestimated what low, underhanded snakes we were dealing with. Joe Richardson was our sales guy and the only thing I can complain about Joe was that he said I could come down and get an appraisal on my trade in in about 10-15 minutes, even though he never meant that to happen. After a test drive, we sat down with the biggest worm, Justin McClelland, who hammered us over and over to drive away with the car. After being there a few hours, my two under-two-year-old kids were falling apart. We wanted to leave but really wanted to find out what we could get for a trade in. Justin came back with less than half of what we said we would take, but said he would get us an extra $500 and knock another $500 off the sticker price. He got us close to a rate that was the max we could afford, then had us sign and initial this worksheet to give to the finance guy. But he never knocked anything off the sticker price, just gave us the old rope-a-dope by extending the months in our financing without telling us. We sat down with Shane in financing who tacked on a $199 "optional" security feature he never told us about and we never agreed to. Then he wasted an hour of our time with the kids fussing and wanting to leave trying to sell us a maintenance package. When we refused, he went and got his boss, the manager, to oversee his work. That guy who never introduced himself by name continued to hammer us about the maintenance package. He asked my wife if we could pay anything we wanted for the maintenance, what would it be. She said if it was another $5 a month, that would be reasonable, but we didn't want the extra expense. He said he thought it was very important that we had the maintenance, so he'd do it for us for $5. Actually, it was $6 and he didn't tell us that to get it for us for $6 extra a month, he just extended our financing another year so that ultimately, we paid full price for the stupid maintenance package. Extremely sneaky and unprofessional! When we looked over our copies we signed two days later, we saw all these charges and felt swindled. My wife called Shane who said that was unacceptable, and if we came down again, he would make it right. We set up an appointment and drove the 30 miles with kids in tow to the appointment, and lo and behold, Shane wasn't there. Only person was that liar Justin, who said he couldn't remember our deal, he does 30 deals a day. When I said all you need to do was get that worksheet that I had to sign so he could send it to financing, he said they don't keep those, it got shredded (then why did I have to sign it?) I told him there was no way he "forgot" our deal, that everything was too convenient for him, he got all red-faced and defensive. When I reminded him of the tales he regaled us with about his own children in order to get us to commit, he said "I don't have to listen to this--I'm done!" and stormed out. His boss then came in and gave us the worldly advice that "we shouldn't sign anything we don't know what we're signing". I explained that I signed what we originally agreed upon and that somehow that got all changed when Shane was "just finishing up the deal with our signatures". Then, all these guys that we'd never dealt with closed ranks and turned it that all this was our fault, there was nothing they could or would do for us, and that they were sorry but maybe we'd learned something. I learned that they all work together to weasle a signature, no matter how dishonest, and once they got pen to paper, everything else was conveninetly forgotten. They reduced my wife to tears and essentially called us stupid and liars for bringing their dishonesty to light. I will never return, I will recommend to anyone to avoid Future Ford at all costs, and I will unload this car as soon as I possibly can because I overpaid and was swindled by a bunch of dishonest sharks who prey on people they only view as targets. I regret that one star is as low as I can rate them.

lmccook

Apr 2, 2011

Buying a car at Future Ford has been the best car-shopping experience I have ever had. The service was excellent: friendly, informative, and low pressure. The salesman paid close attention to what I was looking for and made sure that any vehicle I looked at met those needs. The trade-in process and financing were quick and painless, and all fine print in the contract was well explained. Great experience!

wall1pat5

Apr 1, 2011

Amaru was wonderful and helped us find the perfect car. We almost walked away because the the car we thought we wanted wasn't on the lot. We loved his positive attitude and he was very friendly. We would definitely buy another car with Amaru as our contact. It was an enjoyable experience not like past car purchases.

Kgrimm2008

Mar 28, 2011

Everyone was helpful and worked hard to get us the vehicle we were interested in. We were taken to two dealerships looking for the best deal and we found it. We drove away satisfied and excited about our new beautiful truck. Thank you for all of your effort.

evenstar38

Mar 25, 2011

My 63 year old father was looking for a truck to replace the one that he's had forever. He does not speak a lick of English, yet Frank was able to help him find a 2010 Ranger that was perfect for him. Frank was patient and extremely helpful. I would recommend anyone looking for the best buying experience to go through Frank!

dirtybird054

Mar 24, 2011

The two people we worked with took time with us and were very imformative. Its not very often that you receive the quality of service that my family did on the night we visited. I know it required additional effort because we had our daughter, but they were very understanding, and I appreciate that!

lovemycar11

Mar 11, 2011

My new car purchase was one of the most pleasant and stress-free automotive purchases Ive ever made. The staff there, especially Calvin Nelson, were all extremely courteous and helpful in assisting me locate the vehicle that best met my personal needs.I would enthusiastically recommend this dealership to anyone who is looking for a new car or truck, with full assurance that their buying experience will result in a very positive and rewarding outcome.I give Calvin and Future Ford two thumbs up and ten out of a possible ten points for excellence, professionalism, and exacting attention to the customers needs.

KimTimm1

Mar 8, 2011

Frank Aoman was by far the best Sales Representative out there. He was knowledgealbe, friendly, like a guy you have known for a long time. He was easy to communicate with and new what we should be looking at for our 18 year old to drive. Something safe and economical. He wasn't pushy and let us look. We contacted him several times throughout the day to get information on the 2009 Ford Focus we were looking at while we were shopping around to see what else was out there. When we finally made up out mind what the best car for out daughter was (the 2009 Ford Focus) he sat with us for the 2.5 hours it took to get the deal done. Great guy, he made the experience better than it could have been. He deserves a big fat raise.

Jenise L

Feb 21, 2011

Future Ford of Sacramento is a great dealership to do business with. I recently purchased a pre-owned vehicle from the Fleet Sales Manager, Bill Healey, and had an excellent experience. He was very easy to work with, very knowledgeable and was very accommodating to my specific needs in a vehicle. He introduced me to the General Manager, Rod and the Fleet Director, Jim, so if I ever had any questions I could go directly to them. I felt like a commerical customer! They were all very helpful, friendly, courteous and patient. I will definitely look to them first for my next vehicle and will highly recommend them to anyone I know in the market.

Brenda Ma

Feb 8, 2011

I bought a used car from Future Ford of Sacramento. It was easy and fast transaction. Salesman Slavik Nester truly deserves 5 stars. Thank you very much. Will recommend you to all my family and friends. Thank you one more time. Will also use your service, thanks for coupons

Nad A

Feb 7, 2011

Experience with Future Ford of Sacramento was something I hadn't experienced before. most likely I wouldn't buy a car at the first place I go, but this time everything was different. They had exact truck I wanted and salesman Slavik Nester was great.

djcanaan

Feb 2, 2011

Tony really changed my view of car salesmen. He was really friendly, honest and genuine. I bought a new Expedition from Tony and it was a great experience. I have sent friends to Tony and they have also had great experiences. Tony also has a bgood knowledge of the technical details of the vehicle which has come in handy.

SFLACK

Jan 31, 2011

We should up with no appointment and found a very helpful salesman right away. There was no " let me show you this over here" He took us to exactly what I were looking for. Anthony Coe helped me get the best deal possible on my 06' Explorer! Worked with me every step of the way.

cosmo71

Jan 29, 2011

FUTURE FORD OF SACRAMENTO is a great place to buy a vehicle. I purchased my 2011 F350 thru the Fleet Department. Both Jim and Dennis kept me in the loop from the ordering process to the delivery and final walk thru. Any paperwork that required my signature was available when I arrived. No waiting. During the walk thru, Jim and Dennis spent close to an hour showing and explaining to me all of the features. Both have called after delivery to see if I had any concerns and if I needed any further explaination of the features of the vehicle. I would recommed FUTURE FORD OF SACRAMENTO to any one wanting to buy a Ford vehicle.

dance4life7785

Jan 28, 2011

My husband and I recently went in to trade our old 1997 F-250 and two motorcycles in for a newer truck at Future Ford of Sacramento, my experience was awesome!! Slavik was our salesman and he knew everything about each car and truck we asked about and he was not pushy at all. We ended up getting a 2007 F-150 and are so happy with our purchase. Then a week later I decided that since we had bought a 4 door F-150 that I didn't need my Expedition cause that is two gas eating cars, so we went back to Slavik and I traded my 2004 Expedition in for a 2011 Ford Fusion. I would go back again and again for all my future purchases!! Slavik was so extremely helpful and we could call him at anytime if we needed any questions answered. Thank you Slavik Nester!!! You will be recommended to all of our friends!!

cathykaphan

Jan 28, 2011

Working with Tony made this the most enjoyable experience I have ever had buying a car. He got me into the car of my dreams! Thank you Tony for all your help. I would Highly recommend going to Future Ford of Sacramento if you are looking to buy a new or used car, the staff was amazing!

macmurray7616

Jan 28, 2011

To whom it may concern,I just wanted to say that Future Ford of Sacramento made financing my first car fast and easy. Normally when you walk onto a car lot youre excited at the prospect of a new car but youre worried that something will hold you back from getting what you wanted. Tim Butler helped me find the perfect car that I was looking for. Tim also helped me get set up with a payment plan that fits my budget. The service here was outstanding. Everyone had a smile on and the mood was friendly. Thank you Tim and Future Ford, I will refer all my friends and family to you.Satisfied customer

jankat30t

Jan 28, 2011

After five weeks of searching for a truck I thought Id never find it. Well I now have it and then some. I was in the market for a 20002003 Ford F-250 pick up. This truck is in demand! Its a 7.3L diesel that if you know anything about diesels its the one. My older brother referred me to a gentleman named Tim Butler at Future Ford of Sacramento.. He bought a new Ford Flex from Tim last year and was beyond happy, Tim exceeded my expectations, and best of all I actually enjoyed myself. I have to say, Future Ford of Sacramento has been a pleasure too do business with. I know that pretty much anyone can sell you whatever youre in the Market for, but its all in the delivery. Thank you Tim!!!

andriy

Jan 28, 2011

I have been using FUTURE FORD OF SACRAMENTO service department since I first bought a Ford vehicle. QUICK LANE works always fast, and it is very convenient for me since I am always busy. A week ago I went there to trade my 2003 F150 for a new Ford. This time I decided to down-size because I didn't need a truck no more. Over there I met great and very polite person, Ukrainian guy, SLAVIK NESTER, who recently moved to the United States. He completely surprised me with his kindness and knowledge of American cars. SLAVIK did the best walk-around on a car, and I am sure that I never had nobody explaining to me how vehicle can benefit me and my family. Thank you SLAVIK very much. Also I want to say thanks to FUTURE FORD and FORD COMPANY in general for making such a great product like 2011 Ford Fusion. I enjoy driving this truly best in mid-class sedan. One more time thank you FUTURE FORD and thank you SLAVIK NESTER. I will recommend you guys to all of my friends and family.

consumer101

Jan 25, 2011

I normally dont write reviews, this this was worthy of changing my ways. No one likes to have to go thru the process of purchasing a car. Furture ford and their great team made it painless, and actually enjoyable to get our f150. We love the service our salesperson Mason gave us. We have already recommended him and this dealership to our friends and family.

babarr

Jan 21, 2011

THE EXPERIENCE WAS FAST and SIMPLE. GREAT SERVICE!!! THE SALES REP AND GENERAL MANAGER WORKED WITH US FOR US TO HAVE THE BEST POSSIBLE EXPERIENCE! IT WAS JUST TOO SIMPLE. ALMOST SEEMS LIKE IM LYING BUT YOU MUST GO AND CHECK OUT THE PLACE! MOST DEFINITELY WOULD RECOMMEND THIS DEALERSHIP TO FRIENDS AND FAMILY!

Talbott

Oct 29, 2010

Probably the best experience I have had buying a new car. Today, I met with the internet director at The Sacramento Future Ford store, who found the Acadia my wife wanted but for the price I wanted. The process was painless than what I have been exposed to in the past and they gave me a great deal in finance too. Overall, I recommend this dealer over any other Ford dealership around.

ricklantz

Oct 16, 2010

THESE GUYS ARE HEADS ABOVE THE REST. WE VISITED 10 DEALERSHIPS TODAY TO BUY A CAR. WE WASTED SOOOO MUCH TIME WITH SOME OF THE OTHER DEALERS IN TOWN. WE WENT TO FUTURE FORD OF SACRAMENTO ON MADISON AVE----AND WE BOUGHT THE CAR WE WANTED IN 30 MINUTES! WISH WE HAD GONE HERE FIRST!!!!!!