Used Cars for Sale at Galles Chevrolet in Albuquerque, NM

Jared

May 26, 2016

We went in looking to find an SUV to replace my wife's Acadia that was getting up in miles. The sales guy was nice and all, but it turned into one of those "you have to make a decision tonight" type of situations. We felt a little pressured but the car seemed ok from the two or three blocks we were able to test drive it (it was a few minutes before closing and we didn't want to keep them late) so we decided to go for it. Besides, the car was "Certified" so it should be in pretty good shape.The problems started immediately:There is a very noticeable vibration at 40 mph and 70 mph. I am an ASE master mechanic so I know what is and isn't normal. Unfortunately I can't work on my personal vehicle at the shop since I work for a government fleet. We took it back and the service guys felt the issue as well and rotated the tires. The vibration remained. We took it in again and the service guys still felt the vibration and said that they would get the used car manager to put some new tires on it. The used car manager called me a few minutes later and said that they couldn't find a problem. I replied that I had just gotten off the phone with service and they said it needed new tires. He stumbled and choked and angrily said "I'll call you back". He never did- the service guys put new tires on and I picked up the vehicle.The vibration remained.I took it back again and they begrudgingly took it back in for another look. They kept it all day and found that one of the new tires was bad. They ordered one, and returned the car. I took it back in again a few days later when it arrived. They installed the new tire but they noticed that the vibration remained. They decided that the problem was two more defective new tires. So they ordered them in and gave me the car back. I took it in again when the tires came in and they installed them and returned the vehicle to us.The vibration remains.On a side note which I can't prove because I didn't take photos of the car before taking it into the service department- new scratches keep showing up every time I get it back from service. They denied that they had created any scratches, and like I said- I can't prove it.To top it all off it too the finance department weeks to get the financing completed. I don't know what the hold up was because no one ever called us- we had to call them every time to see if everything was ok. Because of the delay the pay-off on our trade in was delayed to the point where we had another payment come due. So we called finance a few days before the payment was due and asked what we should do, they said to wait about a week and then make a payment on the old vehicle if we saw that it had not yet been paid off on our statement which they said the bank would then just refund back to us after the pay off. So we did just that. Then the bank charged us a late payment fee and an additional interest charge since it was another couple of days later that the pay off finally went in. So now what do we do? The car still vibrates at 40 and 70. There has to be a bent rim, axle or drive-shaft and they just aren't looking for it.Never again will we go to Galles."Certified" --- what a joke.

Powell,james2016

May 11, 2016

I had an appointment with Felicia and when I arrived I was met by Shawn he then brought me inside and sat me down offered me something to drink while he went and got Felicia for me. When Felicia arrived she explained to me she was busy with a client but she was going to have Shawn take me around to look for a trade in on my vehicle. Shawn is a great salesman and after a while Felicia popped in and congradulated me on my purchase and asked me if I needed anything to drink and told her that I would like to have a coke if that's possible she told me let me see what I could do. A few minutes later she walked in and handed me my coke and that's when I realized that she had paid for it out of her own money because the only drinks they had that were complementary were coffee or water now that's what I call great service. I would definitely recommend this dealership to any of my friends and most importantly I would recommend them to go talk to Felicia or Shawn those two are the greatest salespersons I've ever worked with and both made it memorable for me .

nmwiggins

Apr 26, 2016

I would go back to buy a new car from Cippy & Felicia again. They helped me keep my payments were I wanted them thanks for all there help.

Cecilia

Apr 22, 2016

Had a very good experience meeting Christina Lanham. She is friendly, honest and supportive. Christina went out of her way to make us feel comfortable. She right away introduced me to Chris Segura, salesperson. Chris was also very friendly and informative and found the truck I was looking for. Also, I do want to mention the great service at the Parts Dept. Spoke to Jeff. Jeff was very helpful in finding what I needed. Hope that this helps for people who are looking for good people to confide in. Galle's should recognize these fine people for the work they do for their agency.

chevyguy

Apr 20, 2016

Thanks to Chris Ortega for his very competent and professional attitude on recall repair for two of my vehicles. Making my visits very pleasant and successful. Chris went the extra mile to help!

Pete Lopez

Apr 12, 2016

My experience with Christina at Galles Chevrolet was a breath of fresh air. Christina was able to establish the right connection with the right sales person for me. I am 62, I've lost count of how many vehicles purchased and financed the last 38 years. Galles is blessed to have this professional person on their team. Christina is a valuable asset to Galles Chevrolet in Albuquerque,Honesty is important to me. This young lady has high morals. Hopefully Galles can see the value in her knowledge and professionalism.Kind RegardsPete Lopez

dave2.0

Mar 27, 2016

My wife and I had a very nice experience at Galle's Chevy in Albuquerque. Christine Lanham is the most friendliest person we have ever met at a dealership. She was patient and supportive. Gene Kelly Salazar was equally as patient and was very informed on the truck we were looking to purchase. He took his time in answering all our questions and did not act like any salesman we have ever dealt with. It was truly a good experience. Both Christine and Gene were true professionals that's Galle's should take pride in. Satisfied customer. Dave

Mmartinez

Mar 23, 2016

I went in about 1 week ago with an idea of what I wanted to purchase. I was nervous because I have never purchased a Chevy and this was my first time. Let me tell you that the experience was AMAZING! I first started online and worked with Christina with a simple appointment made of there website. She was able to set me up with my sales representative, Victor Peralta, and man what a great visit. Both of them very friendly and open to listening on why I wanted to trade and what I wanted to get and why. I was super happy with test driving the two trucks I liked and of those two, drove off with my new 2016 Silverado! I recommend anybody to go here and experience a car purchase with Galles!I will be referring all my friends and family to these guys! Thank You Chirstina and Victor!

Rbsg0905

Mar 5, 2016

Great experience at Gallas Chevrolet! Tim Harris and Felicia Ulibari made us feel like we were the only ones purchasing a car today. We had plans to go see other Chevy dealers and other makes in the same category but Tim and Felicia gave us an offer we could not refuse. We will definitely send friends and family to Tim and Felicia.

Rick & Mary

Feb 7, 2016

This was a very pleasant car buying experience. Our first point of contact was Christina Lanham, Internet Manager. She was very courteous and professional and promptly referred us to a sales consultant, Kris McCamey. Kris afforded much time and effort to finding us exactly the vehicle we wanted. With the help of the sales manager, Darren Russell, he was able to accomplish a dealer trade for our vehicle, which was exactly what we wanted in every aspect. We highly recommend this dealership and specifically the individuals mentioned in this review.

Camaro6

Feb 4, 2016

This has been the best experience in buying a car I've ever had. From the moment I walked in and met Christina she took very good care of me then introduced me to Shaun my salesman and he took very good care of me and was very professional and was very pleasant to work with. Then Codi did the final signing all the paper work telling about all the options I could purchase. I only purchased GAP. She is excellent at her job. From start to finish 2 1/2 hours. Afterwards Shaun showed me all about my new Camaro!!

Bruce

Oct 14, 2015

I needed a repair on my Tahoe and Leonard Garcia was very very helpful in getting the job well done and fast. Thank you Galles. Bruce

Mariaab22

Oct 2, 2015

I was a first time buyer when I purchased my vehicle from Galles Chevrelot and it's one of the best choices I have made. As soon as you drive up you are greeted by friendly people and people that will go above and beyond to get you what you want and need. My salesperson was Shawn and he is very friendly, he helped me understand everything I had questions on. It was an amazing experience and I would definitely recommend my family and friends to Galles Chevrolet and have them ask for Shawn because not only is he a great as a salesperson but he's honest with you and goes above and beyond!

GJAleks

Sep 14, 2015

I was looking for a small car and looked on a few websites here in town. I was looking for a new economical car that was good on gas. I ended up getting calls from Chevrolet dealerships around town asking me about my car shopping. They all have nothing nice to say about each other by the way. I got a few calls from Galles. They were persistent and borderline harassing. They called me, texted and emailed me everyday. They were nice at first, I spoke with a lady, her name was Leesha. I asked her a few questions on the Cruze. Then she asked when I can come in to see the car, then told me about a sales event and how they are different than any other dealership. I don't remember telling her I was going to come in, but I did have intentions to stop by in the following days. I get another call from a saleswomen named Jessica. SHE WAS RUDE!!! Demanded to know where I was, how far I am and when I should be there. The experience reminded me of a telemarketer or bill collector constantly call me. After I told her I was going to be come in for the weekend, she became bearable. I asked her about some sales specials for the cruze. She gave me the wrong rebates and flat out lied just to get me in the store!!! HOW LOW CAN YOU GET TO LIE JUST SO PEOPLE CAN WALK AROUND YOUR LOT??? The sales men seemed lost in there own world walking around talking with each other. I never got to meet any of the two ladies I spoke with, it turns out, they aren't salesmen and just call center reps! Their sole-purpose was to get me in the door. SAVE YOURSELF TIME AND ENERGY!!! I ended up buying a Cruze, but from Reliable.

Chevyowner

Sep 12, 2015

I am writing this review to assist other customers and hopefully preventing them from such a tedious and frustrating experience. First of all, this is my second experience with GALLES. Approximately 2 years ago I contacted GALLES Chevrolet online and scheduled an appointment to test drive a 2014 Chevrolet Silverado 4x4 LTZ Crew cab pickup. Later after a 45 minute wait, I was met by a young man, cannot remember his name, and was allowed to take the vehicle for a test drive. I liked the vehicle and was interested in purchasing it and informed the young man. The young man condescendingly said "you know the vehicle is $50,000?" And I informed him that I was aware of that and was financially equipped to proceed with the purchase. I filled out paperwork and he asked that I send him the VIN and pics of my trade in to help assist with moving forward with the purchase. I sent him the VIN and pics of the vehicle as soon as I returned to my home. After several attempts to get feedback or a returned call from the young man, I decided to move on to a dealership who wanted my business. Within the next few weeks, I showed up to Reliable Chevrolet and purchased a beautiful new 2014 Chevy Silverado 4x4 ltz crew cab pickup within 4 hours of arriving without an appointment. The staff was friendly and the financial manager was very accommodating.I later received a call from Mrs. Galles who called as a courtesy to check on my service. I informed her of my unfortunate experience with her business and she was very apologetic and asked that I consider her dealership in the future. On September 9th, I decided to give Galles Chevrolet another chance, as I needed to get the parking sensor looked at for service and was interested in purchasing a new vehicle for my wife. I scheduled an appointment online as I live 180 miles from Albuquerque and received a call back advising that they could not accommodate the time I had requested and was told that I could take my vehicle in earlier. I had plans to attend a business meeting and asked if I could receive a shuttle ride or a loaner car so that I could drop my vehicle off then attend my meeting. I was told promptly that they do not offer courtesy rides nor do the have loaner vehicles. If I wanted to take my vehicle I had to make other arrangements or reschedule. That should have been my first clue that customer service continues to be subpar at Galles Chevrolet. Upon my arrival I was greeted by Leonard Garcia who sat in my vehicle and rudely said "you know your warranty expired after 36000 miles." I advised him that I had purchased an extended bumper to bumper warranty. He then said with a smirk, " it costs "$108 to run the diagnostics and if the warranty doesn't cover it you have to pay it." Again I smiled and said yes, I understand that I am responsible for payment if my warranty doesn't cover the cost. I then noticed a gooseneck hitch I was considering purchasing and asked for a price. I was dismissed and asked a second person. He said "I think it's about $700 or $900 then walked away.I left my vehicle and received a call that the part needed, had to be ordered from Denver and would be in the next day. I reminded him that I was from out of town and said that I needed to pick up my vehicle until they could get the part tomorrow. He said that the sensor module was under the seat and the seat was removed and they had to keep it until the next day. Again no accommodations for shuttle or rental car. He said the vehicle would be ready by the next day at 2pm.I returned to pick up my vehicle the next day at 330pm and the vehicle was not ready. Leonard was not in so I was directed to Christopher Ortega. He informed me that the new part did not correct the problem and it was in fact a sensor that was malfunctioning. They could not replace it without the warranty representatives authorization and once it is approved, it would take time to complete. He could not give me an estimated time of completion. I am beyond frustrated by this point and received no consolation for my troubles. I finally picked up my vehicle at 530pm and received no acknowledgement of my inconvenience and frustration other than a bill for $100. I do not usually complain or waste time completing a review, but I thought it was important for others considering using Galles for business" I feel concern for others who cannot express their discontent for the poor service and unprofessional staff like our children, grandparents and grandchildren. It is important that they don't get exploited. I hope the owners take a long hard look at customer service and understand how much business they have probably lost to dealerships who truly care! All the commercials and bulletin boards are futile when the service is so bad!

A. Gallardo

Aug 31, 2015

Felicia and Cippy both worked together diligently with my new car purchase. They were friendly, no pressure and listened to exactly what I needed in a vehicle. I'm incredibly happy with my purchase decision at Galles Chevrolet!

Mona Chama

Aug 13, 2015

Galles Chevrolet worked with me and got me into a brand new sonic...I had always purchased vehicles used! Thanks to your friendly team they worked with me and I also brought my daughter and parents to purchase a Chevy sonic! We are all happy with our cars...thanks again Felicia and Jesse!!!!

izzie

Aug 4, 2015

Gene Kelly Salazar is the person to see if you want to purchase a new car.Mr. Salazar is very professional, friendly, and has an excellent communication skills.He helped me delivery the my new ride. I also want to thank Todd who was very helpful.I would like to recommend the dealership and maybe send my Dad to get a new ride.Thank you for all your help.

JrB

Jul 7, 2015

I knew I was ready for a new car just always hated dealing with the ins and outs of buying one.... But the staff at Galles really made it hassle free for me...and made sure I was comfortable during my visit there. They gave me a great price for my trade in above what blue book was asking and they got me a great interest rate on the camaro I was lookin at. They didnt pressure me into this or that..they asked me exactly what I was looking for payment wise and came back with just that.... It was definitely a pleasure dealing with Anthony and the rest of the staff there... Already recommended to 2 of my friends looking to get new cars.... Thanks... I love my Camaro...!!!!

Millerbee35

Jun 24, 2015

I had owned my Chevy Tahoe for 11 years and it was finally time to retire it and get a new vehicle. I hate shopping for a new vehicle. I would rather go get dental work! Well, that is what I would have said before my Galles Chevrolet experience! I had been to a few other dealers around the city and was about to give up hope. Every place promised they could help me and I would go through all the steps, only to strike out. Then thankfully I found the team at Galles! They where fantastically friendly and super helpful without making me feel uncomfortable pressure or frustration. I think because they have been in business for over 100 years that is why they understand the everyday "working man/woman". They have the most lenders to choose from and for someone like me who is rebuilding my credit, they found me a lender and I left there with a vehicle I wanted...my new beautiful red 2015 Chevy Trax! The Galles Chevrolet team gave me such peace of mind and great happiness! From here on out I could never and would never want to take my business anywhere else! They will be my forever home for a vehicle dealership! From the bottom of my heart, Thank you Galles Chevrolet! You guys are the BEST!!!

Anonymous

Jun 15, 2015

I had been shopping around for some time looking for a Camaro. When I arrived at Galles I spoke with David Bridwell, who was the only salesman in the city of Albuquerque who actually listened to what I was looking for. Instead of trying to convince me to buy something else, he explained he didn't have it but he would contact me if he got one in. Eventually I ended up buying here; and a big part of that decision was because of Mr. Bridwell. I preferred to keep my business with the only salesman who treated me as a real human being instead of a sale. Could not recommend dealing with him highly enough.

ASBJR1

May 31, 2015

the most horrible experience we have ever had at any auto dealership! darren russell, the sales manager was extremely rude, confrontational, insulting, and just a total jerk! HE MADE THE POOR NEW SALESBOY SO NERVOUS THAT THE YOUNG MAN WAS SWEATING AND HE TOLD US HE WAS AFRAID OF DARREN, THAT HE MADE HIM EXTREMELY ANXIOUS! WE NOW KNOW WHY! DARREN has absolutely no interest in helping us buy a new car! we were so outraged by his behavior, we told him off, complained to the gm, and walked out! he lost a valuable customer that walked in very happy and excited about buying a new car! this schmuck needs to learn how to treat people! next time, you show people respect darren! shame on you! stay away and buyers beware! he literally told us he didn't care if we bought a car from galles or not! showed him kindness and respect and all we got in return was insults and atrocious behavior! DOESN'T KNOW HOW TO TREAT HIS OWN NEW EMPLOYEE NOR POTENTIAL NEW CUSTOMERS! f rating!

SharonK

May 26, 2015

I went in to "just" look, with three choices in mind after spending a lot of research time on line. Anthony Cano helped me target what I really wanted and 3 hours later I drove off the lot in a 2015 GMC Sierra Crew Cab. Staff kept asking if I needed anything and made sure the waiting part was comfortable. Best buying experience I have ever gone through! I will definately use Galles Chevrolet in the future.

John Anthony Lopez

Apr 19, 2015

Customer Service was excellent. Amazing people skills and very professional

Rob & Jill Romiti

Apr 17, 2015

My husband was working out of town. He called Saturday a.m. and asked if I could buy him a truck before he got home that eve. He needed a 4X4 now, with his new position, before he left to go back to work Sunday eve. So, I called Stephen Gallegos, I told Stephen what we had as a trade in, and what kind of a truck we needed. Stephen called me back and within an hour, I was on my back, looking underneath the engine/axle/shocks/etc Looking for any leaks, or previous damage, and checking out underneath the hood; of possibly a new pick up for my husband. Stephen, did say I was the 1st woman, he had ever seen to crawl underneath a rig before. I asked for an accident report, because I noticed different brackets. To make a long story short...Galles Chevrolet and Stephen sold my husband an awesome pick up. He is the happiest man at his job! He bragged to the guys how his wife helped him get his pick up. Plus, what an amazing job Stephen Gallegos did, putting the sale and trade together, in such short time for us. Thank you, Stephen Gallegos, and Galles Chevrolet, for my husbands new 2009 GMC Sierra 1500,

Happy Martinez

Apr 6, 2015

Awesomw Dealer.... Tony Ngo was very professional.. and Knowledgeable.. Thank U!!

Christy Loretto-Erkins

Apr 3, 2015

Mr. Gallegos, Steven, made the whole experience awesome. I was looking to buy my 4th vehicle and looking for a specific Jeep. I truly appreciated the extra time and effort he made to help me locate the vehicle before I even went to test drive. Mr. Gallegos, helped me find the exact vehicle, with in a few hundred dollars of the price range I wanted. The time it took to make the deal and finish paperwork, was very convenient as well. Thank you so much for the attention to detail. Christy Loretto-Erkins

The Barlows

Apr 3, 2015

We found our dream vehicle online in Galles' inventory, we called and worked out a great deal and drove over 6 hours to get to the dealership. We were greeted by a great, friendly staff, our sales person Shawn Desmond, was fun to work with, and his Used Car Sales Director, Kent, was top-notch. The buying experience was stellar, everything was exactly as promised. Our biggest regret is our next drive to buy from Galles, will be over 30 hours, since we are from Virginia!

Spencer

Apr 2, 2015

Tremendous Service and Fair Pricing, they really took care of my family. Wonderful Dealer

David Bridwell

Apr 1, 2015

My experience with David at Galles Chevrolet was great! Very friendly, and worked very hard for me to get into the vehicle I wanted. Thank you David!

Repoman696

Apr 1, 2015

Joe Mendez Helped me find exactly what I was looking for in a truck. He made sure that it had every thing I wanted and needed as well as making sure it was at the price I was looking at. Didn't pressure me into anything made the sale quick and easy. All who were involved in the sale were Great! I would definitely go back and buy another vehicle from these guys. People would be foolish to go any where but Galles Chevrolet to buy a new or used car.

Sand Rail

Mar 31, 2015

Our sales person Joe Mendez was very professional and helped us with many visits to dealership. Will recommend this dealership to family and friends. Great job.

RICKY/JOSE

Mar 31, 2015

WE WENT IN TO LOOK AT TRYING TO GET A NEW TRUCK. MR JOE MENDEZ WAS THE GUY THAT HELPED US AND MADE SURE WE LEFT IN THE BEST TRUCK THAT FIT US THE BEST. IF YOU ARE LOOKING FOR A NEW TRUCK OR CAR JOE MENDEZ IS THE GUY FOR YOU. THANK YOU FOR HELPING US AND GIVING US THE BEST CUSTOMER SERVICE EXPERIENCE WE EVER HAD WITH A CAR DEALERSHIP.

TAdams

Mar 31, 2015

The customer service was awesome. I went in 10 months before purchase and started speaking with someone then once I decided on a vehicle the process was so easy and seemless. Steve Gallegos was super at working every step with me. He has great knowledge and patience.

Angelica Felix-Leyva

Mar 31, 2015

I HAD AND EXCELLENT EXPERIENCE PURCHING MY VERY FIRST CAR HERE AT GALLES CHEVROLET. I CAME IN LOOKING FOR A USED CAR AND HE GOT ME A GREAT DEAL ON A BRAND NEW CAR. BETTER THAN I EXPECTED!!!! IF YOUR LOOKING FOR A NEW OR USED CAR COME IN AND SEE STEPHEN GALLEGOS MY FAVORITE SALESMAN!!!

SARA ATENCIO

Mar 30, 2015

I HAD AND EXCELLENT EXPERIENCE PURCHING MY VERY FIRST CAR HERE AT GALLES CHEVROLET!! MR. STEPEHN GALLEGOS MADE THE PROCESS VERY EASY AND FUN, I DROVE AWAY A VERY HAPPY CUSTOMER. IF YOUR LOOKING FOR A NEW OR USED CAR COME IN AND SEE STEPHEN GALLEGOS HES THE BEST!!!

Murph

Mar 30, 2015

Joe was extremely friendly and very professional. I couldn't be happier with my experience at Galles Cheverolet. Their customer service is flawless.

Anthony

Mar 30, 2015

Purchased a New Chevrolet Camaro from Anthony Cano, Great experience. Will recommend anyone to buy from Galles Chevrolet! They are number 1#

Gabe Casaus

Mar 30, 2015

Tony was very friendly and helpful. Me and my wife is very happy with the 2015 Chevy Traverse! Thank you.

yankees1928

Mar 30, 2015

The buying experience was wonderful from selecting a car to the finance process.. I would refer this dealer to anyone. Thanks Galles for a great experience.

OhioNative1990

Mar 30, 2015

Over the past 2 years my wife and I have bought multiple cars from Galles. The service is top notch and the management always steps in to make sure my wife and I are being taken care of. It is nice to go into a dealership and not feel pressured to buy. The Galles sales-staff is knowledgeable and they create an atmosphere that is not comparable with any other dealership. I highly recommend Galles!

hittin280

Sep 3, 2014

We bought our new 2014 Malibu on 28 June 2014 and our salesman, Charles Unale, gave us information we asked for. He knew this Malibu and sold me with his professionlism! After we purchased this Malibu, my wife and I left on a long trip and this car gave us 41 mpg, driving through the mountains of Idaho!! On the straight and level interstate of Montana, where the speed limit is 80 mph, she gave us 32mpg!!! I am totally impressed with this Malibu and with Galles Chevrolet!! They treated very well and they made this purchase possible!! I highly recommend Galles for your next vehicle purchase!! MJS

rachel aragon

Aug 21, 2014

My husband and I purchased a 2014 kia from Galles and were upside down on our trade in due to some unfortunate circumstances. My husband and I did experience an issue at Gallas however they took good care of us once they were made aware of the issue. My biggest concern was having a safe spacious vehicle for my family and I received that. The general manager was awesome and got us an amazing deal on are new car, helped us with our trade in and even got us a good warranty on our new car. The vehicle I wanted was a bit out of my reach but they made it happen. The GM provided great service and got us out the door in no time. Our story goes to show that Galles always takes care of their customers. I am extremely happy with my new vehicle and am blessed to have a safe car to commute in with my daughter. I would defiantly recommend Galles as a family dealership.

richg867

Jul 22, 2014

I drove my 2002 Buick Le Sabre for parts and service in May 2014. My experience in dealing with the staff was great.To the point customer service I found the staff pleasant, professional,& friendly, and very competitive in pricing.My car was fixed and I was very pleased.R.T.G. .

taf62

Mar 5, 2014

My husband and I were very pleased with the service we received with Mr. Gerald Lujan, he got us exactly what we wanted and was great to work with, he was professional, friendly. It was an overall stress free expierence, we would go to Gerald again, and we plan on sending other to Galles in Albuquerque . Thanks for the great service.

sawedfinger

Dec 24, 2013

John Black was the consumate professional during my visit to Galles Chevrolet. I saw the vehicle that I wanted, went in with my terms and he did his darndest to get me to where I needed to be. I ended up buying the vehicle due to his willingness to work in my direction and fight the good fight for me. I completed a lot of research and believe that I recieved a great deal from Mr. Black and Galles Chevrolet. Mr. Black also knew that I was strapped for time and got me in and out on my day of purchase within 1 hour! Unheard of for a dealership!! I commed Galles Chevrolet, Mr. Black and would recommend them to anyone and would also buy from them again!

ABQImpala

Oct 11, 2013

I purchased a brand new 2014 Chevrolet Impala from Galles. Manuel Ortiz, Marcos Ortiz and Mike Trevino helped me find my perfect car at the perfect price. The whole process was great and I will buy future vehicles from Galles again. Thank you

Beyondfrustrated

Oct 8, 2013

So I had a bad experience at Galles and did get fixed. Craig in used car sales made all the problems I had from the start right. I really appreciated that.

alpo

Sep 22, 2013

After numerous months of looking for a large SUV online, and at other Chevrolet dealerships, we finally found one that caught our attention at Galles. We decided that we should see what they had in their inventory. We were greeted by Chris Ruth and he began to walk us through much of their used inventory that somewhat met our requirements. When we left that day without purchasing, Chris knew our wants and our budget. He worked tirelessly to find vehicles that he thought we might want. He met with us and showed us numerous vehicles. He never gave up even when we left without purchasing over and over again. Chris was always courteous and patient. I truly felt that he never tried to sell us anything, rather he continued to show us vehicles he knew we might want and would be satisfied with. After over a month of working with Chris, he found us exactly what we wanted and at a price we were willing to spend. I am completely satisfied with my 2013 Suburban LT!! I absolutely love it and the price was exactly where it needed to be! Chris went above and beyond our expectations. He was determined to find us a vehicle and never ever tried to "sell" us a vehicle. I would definitely recommend Galles Chevrolet and Chris Ruth! I truly felt that he had our best interest at heart.

Chyotrix

Aug 14, 2013

We will recommend this dealership but with a caveat. There was no high pressure as with other dealerships but we found that they weren't very forthcoming with ALL the information needed to make an informed decision. As a result we have put out money that we were promised to be reimbursed as soon as we presented them with an invoice only to be told when we presented said invoice that we had to wait for a few days. We had even called prior to laying out the funds to be sure. Also found our car listed the day after we purchased it on their website for $1,000 less than what they sold it to us for, this information was not available the evening prior. There were also a couple of other small inconsistencies that we later learned not to be the case but ended up cost us more than what we had originally planned on spending. We live approx an hour out of town so to be told one price over the phone, agree to it and then drive all the way into town to find out that the price/payment was $50.00 higher each time got really old.Therefore should you decide to do business with them, check everything and ask a lot of questions to be sure you're getting what you want.******REVISED*******I must say I was very impressed with Galles today. AfterJoe Ruth the Sales Manager took the time to listen to our concerns he promptly handled them to our satisfaction. Not many dearlership would have gone that extra mile to be sure our experience with them was a good one. Apparently it's very important to Galles therefore we will not only recommend Galles we will also go back when the time comes for another vehicle. Thank You Cathy Chapel, Joe Ruth and Galles for being concerned and not resting until we were happy. You've certainly earned our business.

Kathy Longinaker

Mar 13, 2013

Upper Management and service were fantastic! My salesman was very friendly, but I'm sorry to say a bit like the car salesman of the past. He was reluctant to answer straight forward. And neglected to inform me about the tire low pressure light coming on while he was driving to meet me for vehicle drop off. There was a slow leak and I still had an hour to drive on the highway with no services. This and another situation were quickly remedied by Mike Triviglo(?) the general manager. I had added the seat heater and they are working great, Leonard is the managing serviceman.

hankhill

Feb 8, 2013

I had purchased new car in 2010, traded it for a Ford Pickup and applied for refund of unused credit life and gap insurance. They did not know how to do it was not very accomdating at all. Did not proces my paperwork for a month. They are good at the sale but terrible and service afterwords. I had service done there twice and was treated terrible. Had purchased a extended warranty but whenhad an issue was told they no longer dealt with that warranty company and I was on my own. I would never buy another car there.

PaulMedlin

Jan 29, 2013

I was treated far and my deal went well with this dealership. I would recommend them for good customer service and they were good to work with.

settecerri

Jan 27, 2013

Great customer service! Friendly sales people and the service manager always takes very good care of us. I love my new car and would recommend Galles.

nanCG

Jan 22, 2013

I inherited a '95 Saturn SL2. It only had 35,000 miles on it, but it hadn't been driven or serviced for quite a while. I told Candice Munoz, the Service Advisor, that I needed to take the car on a long trip to help a sick family member, and I was nervous about the safety of the vehicle. Candice had their mechanics thoroughly check it out, and it needed a lot of work. They replaced the spark plugs, cracked drive belt, transmission filter, coolant, ect sensor and connector, and a valve cover gasket. They even gave me a loaner car because the repairs would take quite a while. The car drove like a dream through some pretty desolate areas for over 3,000 miles straight. I am very grateful to and impressed with Candice Munoz and the Galles mechanics.

barry41

Jan 16, 2013

I available product is excellent. The staff were upfront, polite and sensitive to my needs and budget. The entire process was professional and I would return for future purchases.

dpruitt74

Jan 11, 2013

General Sale Manager, Mike was OUTSTANDING! Jesus Castillo worked quickly and identified what I needed in order to make the sale. Galles is a really good dealership

Educate ME

Jan 10, 2013

I gave Galles Chevrolet an excellent rating because my experience was just that, great! Our vehicle broke down while we were on vacation and Galles was right around the corner so we took our vehicle there. The Galles staff members were very quick to greet me and they were very friendly, experienced and helpful. Candice Munoz greeted me upon arrival and was very professional, experienced and friendly. She explained everything that was to be done to our Tahoe and what exactly would be covered by warranty and what wouldn't. She gave us a time frame and our vehicle was done exactly on time. While waiting for our vehicle to get serviced I observed other Galles employees not from the service area going above and beyond to help other patrons in the service area. Now that's what I call SERVICE! Thank you Galles Chevrolet.

princesspesty

Jan 9, 2013

Bought 3 Chevys from this dealership in the past all new. 1985 Suburban, 2003 Tahoe and 2003 Suburban. All were great cars. This time Mr John Black did an excellent job in the end of year stress period. We do not buy often and are apprehensive about dealers. John was wonderful in finding all the information for us and stepping up. The new manager at Galles was wonderful as well and the greeter Al Unser III was exceptionally polite and helpful and should be a good addition.We would especially like to commend Andy who knows everything and is a wonderful teacher.Our experience was wonderful with all these people and we highly recommend John Black and Galles with the new manager and intend to be back when we need a new vehicle.

Attila123

Dec 31, 2012

Had a great experience at this dealership. Because of a misunderstanding with the sales associate, I drove the car off of a curb at the dealership, thereby damaging the front plastic mud flaps. Marc Thomas worked with Sales General Manager Mike Trovigno (sorry if I misspelled the last name) to work something out to get it fixed. Mike Trovigno was fantastic; he offered to take care of it at the dealership's expense. They are all wonderful people to work with. I would definitely do business with them again. This is my 3rd Chevy from those guys. Can't go wrong with Chevy, nor with this dealership.

lori.lee.1422

Dec 24, 2012

As soon as I arrived at Galles, I was greeted with smiles and enthusiasm. Mr. Jesus Castillo did an excellent job in showing me several cars and was very thorough in describing the various features. He was a gentleman and very easy to converse with and I would not hesitate recommending him to family or friends. Overall, my experience at Galles Chevrolet was excellent!!

WAM6476

Nov 14, 2012

Fantastic experience with Galles and Marcos. He went above and beyond to make us feel welcome and he and Oscar and the whole team really worked together to make the sale. I would highly recommend Galles and definitely ask for Marcos, however I didn't work with other sales personnel, but I'm sure they are all just as fantastic.

lshortey

Nov 2, 2012

Marcos was very friendly and very Informative about the vehicles. He knows his stuff and I highly recommend him an award or incentive. He is doing a great job and he truly help us in getting our new vehicle and giving us a good deal. I am very happy with my new ride. I will definitely recommend your dealership to my family and friends. Andy work with Marcos and they did a great job. Good team work guys and you are awesome.

jorge7034

Nov 1, 2012

My salesmen was very friendly, helped to get me a great price, and didn't pressure me into getting anything I didn't want, I was satisfied with my overall experience and would recomend Galles Chevrolet to anyone.

PhilCook

Oct 23, 2012

My recent visit to the Galles Service department was a real pleasure. My service advisor Chris was waiting as I arrived, he fully explained what was to be done and an approximate completion time. He updated the progress when there was a slight delay. The technicians (Jerry and others) who worked on my Corvette were able to diagnose and fix a door light module issue. Upon completion Chris fully detailed how the problem was resolved. I was extremely pleased with his service knowledge and interpersonal skills.Ashley was responsible for ordering the module after an earlier Diagnostic visit. The part arrived promptly. I received post cards from her that the parts were ordered and again when they arrived. She also coordinated my appointments, both diagnostic and service, and always completed the customer satisfaction follow up phone calls. Ashley is extremely pleasant and excels at customer relations. It is like she is your personal guardian angel.A year earlier I met a most cordial salesman in Andy Michael. He made the ordering and purchase of the vehicle a real pleasure. Whenever I am at the dealership he always has a kind word. I would like to thank everyone involved with the purchase and service of my car. I can't complement these employees enough and highly recommend Galles Chevrolet for anyone's automotive needs.Phillip Cook

dceptcn

Oct 19, 2012

All of my requests regarding the deal/price/trade in value were met very quickly and the sale went more smoothly than I have ever experienced before. Highly recommend. Charles Unale was a very low pressure salesman as well as the rest of the team there.

nancy_diaz

Oct 18, 2012

I like how maurico torres takes time to show me cars and answer my questions.I have bought 2 cars in this dealership.I will recommend this dealership i like the friendliness,customer service and the price i got my cars.

gukin

Oct 18, 2012

I stopped by to take a quick peek at the new Sonic and encountered Bo, he was cordial and respectful and was not excessively pushy. I was only interested in finding out more about the car and was not in the market to purchase that day. Bo answered all my questions and introduced me to other people who could help me if I wanted to custom order a car.

vindicatormining

Oct 18, 2012

Bo was awesome and found our perfect new car immediately for us! This is our 3rd car from Galles over a twenty year period. We most certainly will never shop anywhere else. No pressure, great selection, absolutely willing to think outside the box, and completely friendly.

Cmartin27

Oct 18, 2012

Amazing dealership. Bo helped me find a car that was in my price range that I liked. I am excited about my new purchase. Simply amazing experience.

Carlostorres2012

Oct 16, 2012

Mr. Valdez shown me professionalism, courtesy and gave me space when purchasing my truck. I told him what I wanted, the price range and what I was trading in. He did not waste my time at all. I was in and out with no hassle, no problems and exactly what I wanted. I will always continue to work with Mr. Valdez for all of my future purchases. This was the first time I didn't feel pressured or unsure about my vehicle. Thank you Mr. Valdez and Galles Chevrolet.

Bquintana

Oct 12, 2012

I've visited Galles Chevrolet twice the first visit I drove off in a double cab Chevy Silverado had if for a couple of years and that's when my second visit was and at that time I drove off with my quad cab Chevy Silverado. During my visits I am happy to say that Mr. Abram Valdez greeted me and treated me with his best business personality he had and guided me through the process of each purchase and provided me with information that I needed. Mr. Valdez even checked on me when he noticed I was still waiting to sign paperwork and made sure I didn't have to wait anymore. Mr. Valdez is a nice helpful man that will get you in a vehicle that you are approved for and does not pressure you into getting in one. KEEP UP THE GREAT AWESOME JOB ABRAM VALDEZ!

babyjohn91

Oct 12, 2012

I met Abram Valdez while he was working with Car World in 2008. I purchased two vehicles from Mr. Valdez and was very satisfied with my purchases and experience. I am considering purchasing a new Chevy Malibu and have stopped by Galles to visit with Mr. Valdez and began searching for my next vehicle. I gave Mr. Valdez an idea of what I am looking for in my next vehicle. I am confident that Mr. Valdez will not only meet but will exceed my expectations. Mr. Valdez calls me at least a couple times a week and lets me know what he has in stock and states that he is available to assist me anytime. Mr. Valdez has always shown me professionlism, respect and courtesy. I am happy to continue to do business with Mr. Valdez and now with Galles Chevyrolet. Great job Mr. Valdez on having a customer for LIFE.

judys2012

Oct 11, 2012

I recently purchased a 2009 Traverse from Abram Valdez. I was very impressed with Mr. Valdez and Galles Chevrolet. I was treated with professionalism and respect. Mr. Valdez was very courtesy and offered refreshments and snacks while I was waiting for financing. Mr. Valdez didn't pressure or rush me on making my decision as to what vehicle I wanted and could afford. I am very grateful for Mr. Valdez and my overall experience I had with Galles Chevrolet. I highly recommend Mr. Valdez to all my family and friends and have heard nothing but wonderful things from all of them. Great Job Mr. Valdez and continue the hard work and I guarantee I'll be back for my next vehicle purchase.

kdukart09

Oct 11, 2012

I recently helped my daughter purchase a 2010 Chevy Malibu. I was very impressed with the way Mr. Valdez helped us and dedicated his time to making sure we purchased the vehicle we really wanted and could afford. By no means did we feel pressured or rushed in any way. We were offered refreshments and food throughout the day. Mr. Valdez was very professional and courtesy throughout the entire day. I highly recommend Galles Chevrolet to all my friends and family and always ask them to request Mr. Valdez. In all my years of purchasing vehicles I was always hesitant due to the way sale people would approach me. Mr. Valdez approached me in a professional way but yet gave me my space and time for when I was ready to close the deal. I would like to Thank Mr. Valdez and will always to continue to do business with him wherever he may go.

acandelario

Oct 11, 2012

Mr. Valdez first welcomed us into his office and asked us what we were looking for, offered us refreshments, and made the experience very comfortable. He was great! He searched online for the best f it for my spouse, based on what we were looking for. He then walked us around the lot. Its the first time we go shopping for a truck with no pressure form the sales man. We then made arrangements to get all paper work in order at our bank, as we are from out of town, Abram contacted us and made an appointment with us when the truck we had in mind was ready. This was the best buying experience we had! We highly recommend this dealership, and Mr. Valdez for their professional and quality service! We got exactly what we were looking for !! Thanks Mr. Valdez!

Wose

Jul 27, 2012

I had concern on trade in and interest rate because I had bad experiences with some sales men. This experience was great because I wanted honesty. And I wanted to see to if the sales men were not pushing me into a car I really don't want. Foster did a great job helping me and my sister.GOOD JOB FOSTER BROWN. Ps..audition for a movie ..

jjlusk

Jun 30, 2012

Very bad service, walked in there and not one sales person was interested in helping us. We walked around very interested in a chevy traverse, we were there for more than a half hour and not person even greeted us. We will look at another Chevrolet dealer who is interested.

karennm2

Mar 28, 2012

Service was very fast and friendly. I was even paid a visit by Abram who sold me my car. I think my service reps name was Chris.

TONY KELLNER

Mar 28, 2012

CAME IN TO CHECK ENGINE LIGHT ON IN MY SATURN VUE.TURNED OUT TO BE LOOSE GAS CAP SEAL.WHAT A RELIEF.FAST FRIENDLY SERVICE,INFORMATIVE CHAT WITH TECH.THANKS TO ALL INVOLVED.I WILL BE BACK.---TONY

JTM415

Mar 27, 2012

they are doing good job for text and Video phone for my commication about kind of problem with my SUV plus Shutter driver is moving drive fast before 6 pm will be close. i wish my warranty will be another three yrs again . mine will be expire next May 12 ! i will be alittle sad what if happens with my suv down in the future !

earlndmichelle

Mar 25, 2012

Best experience of buying a new car in my life! Sales staff was knowlegable and friendly, driving us around in golf cart to see all inventory. Test drive was comfortable with easy access to interstate for variety of driving conditions.

ninababbii

Mar 16, 2012

Foster was very helpful on finding me a new car. The service that I recieved from him and everyone else was very good. I will recommend this dealership to somebody else.

sashasmom1

Mar 10, 2012

I came in to get my window fixed and not only did they get me in right away, but they fixed the issue quickly and cheaply! Wow - excellent, fast, professional, and super-friendly service! Thank you!

NMSUGrad

Mar 6, 2012

Set up an appointment online and shortly got an email back from Ashley to confirm and ask additional info. Could tell from the email that Ashley was concerned about customer service AND she had the customer service personality. When we met face to face, it was confirmed. Most important, she put me at ease. Getting a car serviced is always cause for angst.Ashley turned me over to Leonard and I got more of the same. He asked good questions about my issues to verify the work that needed to be done, was sure to keep me informed of the progress and other issues discovered.I don't consider myself an auto service/repair novice, but certainly not an expert either. I felt like I wasn't "out of control". We left a few things undone, but I'll be back soon!!Big kudos to Ashley and Leonard!

Bobiner

Mar 3, 2012

Love that you can make an appointment in the afternoon! Christopher was very nice and explanatory. Very nice shuttle driver, courteous and friendly. Nice being able to go to the shopping center while waiting for my car to be fixed. Good deal --

jkjeffords

Mar 1, 2012

Advertised feature missing. Asked to return next day and wait for delivery of vehicle with feature. They refused and have washed their hands of problem.

buzzquzz

Feb 22, 2012

I would recommend this dealership the sales staff were very professional curtious and concerned for my sales needs. Took the time to explain details about the vehicle took me for a test drive to explain and let me look the vehicle while going around entire vehicle and explaining all the perks to my purchase.

lauriebourg

Feb 22, 2012

Hello,Our family was on a road trip from Denver to Phoenix for a youth hockey tournament. Our vehicle had engine problems 60 miles outside of Albuquerque (2007 Chevy Silverado). On Star arranged a tow to the Galles dealership. I called ahead and explained our situation and the helpful service gal put us in touch with Chris to go over our options. Chris explained they would be ready to work on our vehicle when we arrived. When we arrived they immediately took our truck back to the service bay and started working on it. They serviced our vehicle quickly to try and get us back on the road to make a 6:00 hockey game in Scottsdale. Unfortunately when we got the vehicle back it was still showing engine errors, Chris quickly had Enterprise bring a rental over for us and we took that for the weekend. Chris kept us updated throughout the weekend on our vehicle status. He called us early Tuesday morning to let us know we could pick up our vehicle knowing we needed to get on the road and get back to Denver.I really appreciate the helpful service people at Galles from the gals that answered the phone and helped connect us with Chris to get status on our truck.Thanks so much Galles for helping us through a tough situation.The Bourgeois'Arvada, Colorado

dbatista

Feb 21, 2012

I was so happy that they called and made sure my extended warrenty would cover my issue. They even had my key fobs fixed. It was a great day to find out that all of the costs was only $75 my deductible what a relief.

Benpenny

Feb 21, 2012

Abram spent a lot of time with us [over a period of two days], answering questions, demonstrating the car, helping us locate the car we wanted. We enjoyed our time with him and with the others who helped complete, hassle-free, the purchase. We are both retired teachers and we would have given Abram an A+! We will highly recommend him and consider him a friend now. Lee Otero was also very helpful and carefully explained our options. He even helped us get the new car insured on the spot. Steve helped with the final paper work, which was professionally and quickly done. Thank you for such competent and politeprofessionals.

wafdof

Dec 29, 2011

Typical Albuquerque Dealership, full price was the only price offered. Variants on full price that where actually over sticker due to add ons that are worth nothing. Told high pressure sales person "What it would take" about 3 times, $800 over invoice with no add ons, cash only deal. I WAS IGNORED!!!!!!!!! Wanted to buy $60K truck (3500HD crew cab diesel) walked away with nothing. Will buy from costco services final price WILL BE no more than $800 over invoice. Sales jerk tried to pit wife against husband, I been married 17 years...nice try. we both laughed and left right after that.To top it all? My Vette had a recall that I knew about. Had to go home and print it out to show shop manager as he did not believe me and could not look it up. Told dealership to NOT run the car without me being there to test the brakes they replaced. Some young kid took it out for a joy ride anyhow and brought car back smelling like it had been run hard as crap. Kid got out of car visibly shaken. MPG meter was about 19 when I dropped the car off with 1/2 a tank of gas gone, after joy ride it was at 10 Mpg average......not sure how hard you have to run the car to do that but it must have been outrageous, nice treat for brand new brakes huh? I floor it once a day at a minimum and still get 19 MPG average. I was told by a friend that since this poor dealership sells less than a dozen vettes a year they rarely see them and have a bad habit of running the dog crap out of them when they get into their shop. I should have known better, I gave specific instructions to avoid that but they where ignored. I understand very well they are REQUIRED to demo a car after they do brake work, I told them to do it with me there ONLY.

stac5743

Aug 31, 2011

The experience was great, no pressure Andy was very patient with my questions and indecision. Going through finance went well Steve was able to find an even lower interst rate which was much appreaciated. Thanks to everyone a job well done.

balduini

Aug 11, 2011

Mark was very professional in showing us new cars at all times. He took great care to answer all my questions and concerns about the different cars available.

cmclean

Aug 8, 2011

I have worked with this dealership service department in the past. The quality of work was outstanding and the service personnel were very professional. Would reccomend this dealership without reservation!

Carl87

Jul 28, 2011

I have a new car and I just brought it in for its first 5000 mile service. It was done promptly and satisfactorly. Thank you for asking.

myss08

Jul 13, 2011

I have purchased a few vehicles from Galles Chevrolet, and I have been totally satisfied and happy with my purchases, services and the people I have had to deal with. I love the convenience of the service department for my oil changes, or any other work that I have had done to my vehicle. Unfortunately, I have had to do some body work to my vehicle twice already, but thankfully Galles has done such a great job, that you can't even tell what kind of problems I had. Thank You Very Much Galles Chevrolet!!!

frana

Jul 11, 2011

It was a great visit. The overall experience was very good. Everyone was very friendly and courteous. The wait time was ok. I will recommend to all my friends and family. I will be returning for all my service work.

a009475

Jul 7, 2011

Edwin was very helpful and made the best of a bad situation as far as he was concerned. He patiently explained that the front air dam didn't just fall off, but had been knocked loose by my wife (who didn't tell me) driving over something. After explaining it couldn't be warranty work he made arrangements to get it fixed within the hour. I had made an appointment through the web site, but never received an email or phone call confirmation. I called the day before the appointment and talked to someone in service (don't remember his name) who looked in the computer and said, yes I was listed. But when I got to the dealership, there was no record of it in your computer. That was not a good first introduction to your service department!Finally, it looks like the part is now back in place, but I noticed it is still missing a plastic clip/attachment screw on the inside of the wheel well. It is disappointing that something that basic would not be noticed and replaced.

mcarra

Jun 27, 2011

A Saturn dealer you are NOT. the past 2 times to your dealership for service, my car has not been returned same day or washed or the oil gage reset. If I could know ahead of time it takes 2 days to deal with the car I can plan better. Basically I was treated better when I could take my saturn to the saturn dealer. Car was returned as promised, cleaned and on time. Too bad GM ended up the way it did, not a chevy person. Personnel are polite, cannot seem to get it together with the service department for some reason.

raewell

Jun 26, 2011

i have bought three saturns from galles and have been satasfied with how they do business and how the sales staff are always friendly and not pushy

311173061145

Jun 24, 2011

I love the deal the speed of closing and Hermans availability even on vacation to answer more questions I had in reguard to my purchase .

je43anderson

Jun 17, 2011

Service for follow-up options after purchase of a new vehicle. Personnel were polite and helpful. Work done was outstanding in installation of glass protectant. have enjoyed working with these people.

diego25

Jun 16, 2011

My car burns oil there trying to find problem was making loud noise on engine no is gone .They are nice people trying to find the problem and we are working on fixing everything on it

jhuegel78

Oct 21, 2010

Had a defective fuel pump and drive train issues, so had to be towed to Galles. Being new to Albuquerque, Ihad no idea where to go, so I thought the nearest chevy dealer was as good a place as any. WRONG!!!!After keeping my car for 4 days and racking up $2400+ in repairs, I drove less than 1 mile off the lot, and the engine lite comes on. I go back. Chief mechanic Ted resets engine lite, assures me it's fixed, and sends me on my way. Again, after less than a mile away from dealership, the check engine lite goes on again. I bring it back again. The chief mechanic and service manager, Scott Ashcroft, and the service representative, Israel Bush all assure me that the lite is due to a bad oxygen sensor, that THEY ALL ACKNOWLEDGED WAS DAMAGED WHEN THE MECHANIC REPAIRED THE FUEL PUMP AND DRIVE TRAIN IN THE FIRST PLACE!!! Surely, after charging me more than $2400 for repairs, I would get the oxygen sensor repaired for free. Oh no, I am to pay for a part they acknowledge having broken!!!! An additional $115 repair later, I get to go home.I WILL NEVER GO TO GALLES AGAIN, NOR WILL I EVER GIVE ANYTHING BUT A POOR RECOMMENDATION FOR THESE PEOPLE. INCOMPETENT, INCONSIDERATE PRICE GOUGING JERKS IS A PHRASE THAT READILY COMES TO MIND WHEN DESCRIBING THESE PEOPLE. They will never have the opportunity to do this to me again. I don't care where anybody else goes, but if you've read this, be forewarned.

johannag

Sep 9, 2010

Poor customer service, sales team not knowledgeable. I would never return to this dealership again. The only guy that knew what he was doing was John the finance guy. We spent almost 2 days, made a deal and then after we signed the papers we found out they failed to verify they could sell us the car in NM because of emissions standards. We asked sales manager for help and he was rude and unprofessional. This dealership needs customer service training bad!