Used Cars for Sale at Garber Fox Lake Toyota in Fox Lake, IL

Scott

Jul 26, 2016

Needed service on my Tacoma. Moved to the area recently so thought I'd take it to the Fox Lake Dealership. I looked on their website and saw the list of services for 30,000 miles. There was also a coupon that said 30,000 mile service for $107.95. But when I got to the dealership with the coupon, they told me "well, that's not for ALL the services - it only includes the oil change, tire rotation, and a cabin filter". It'd be over $200 for all the services they listed. So very - let's just say - "misleading". Why list out services for 30,000 miles, have a coupon for 30,000 miles, but don't honor it? I just had them do an oil change and tire rotation and won't be back. Just another dishonest dealership. It's too bad.

Mike

Jun 7, 2016

Convenience, courteous staff and quick service. It is always a pleasant experience when we bring our cars for service at Fox Lake Toyota.

Michael

Jun 6, 2016

Everyone there was nice and very helpful. I purchased a new vehicle and everyone there seemed genuine, no pressure to purchase.

Tammie

Jun 4, 2016

John is always friendly and willing to help.He is a great salesman. The waiting area is comfy and clean, makes waiting while your car is being serviced nicer.

Les

Jun 3, 2016

Everything was fine. My feedback needs to be at least 20 words of length so I am filling it up with this long sentence to fulfill the requirement for the word count.

Curtis

Jun 3, 2016

Danny the service guy and Chris the mechanic were absolutely amazing. They went above and beyond to make sure my family was safe.Its good to see that people actually care these days.

Alexa

Jun 3, 2016

I walked in to friendly staff and left in a short period of time due to their fast and efficient service.

Spiro

Jun 1, 2016

The Service advisor Alicia was very nice and was very helpful my vehicle was ready when promised, I was extremely happy with Alicia's followthrough !!!

Tom

Jun 1, 2016

on time, as priced, great hours for service and friendly staff and office personnel. comfortable waiting area and tv and refreshments

Peter

May 31, 2016

Repeat customer, the Sienna is our 4th Toyota we purchased from Fox Lake in part due to the excellent low pressure and friendly sales and service team

Robert

May 29, 2016

Easy scheduling - nice waiting area - work is quickly done. No sitting around because the "tech was pulled to another job."

Eileen

May 27, 2016

Our experience with Fox Lake Toyota was very good. We received great service and there was no pressure to buy.

Earlene

May 26, 2016

HONESTY, GOOD WORK & KEVIN LANG. I DON'T WORRY WHEN I TAKE MY TUNDRA TRUCK THERE. I'VE EXPERIENCED HORROR STORIES FROM OTHER MECHANICS. I TRUST TOYOTA - THEY DON'T BACK PEDDLE!

Michael

May 25, 2016

The Service Rep (Alicia Heinrich) was prompt, polite and great to work with. Maintenance and repairs were done in a timely manner. Car was clean when I left. Great experience overall.

Chester

May 25, 2016

Rep worked to get me in and out very promptly yet provide all needed service and car wash Fantastic effort

Nancy

May 23, 2016

Courteous & efficient. Wouldn't change a thing. They are bar far the most important of a dealership. They attend to all details including a free car wash with every service.

Przemyslaw

May 23, 2016

GOOD:convenient online schedulingcourteous associatestime it took to get the things donedecent facilityfree donuts!NO SO GOOD BUT STILL OK:coffee could be better ;)

Thomas

May 23, 2016

They do consistently good work and I know that it is being done right. I have been taking the vehicle to them since I bought it.

Laura

May 23, 2016

Lupe and Sam were informative, friendly and caring. Lupe continually made sure we were comfortable, had something to drink and made sure we were getting what we needed. Same checked in with us often as well.

Allen

May 22, 2016

1. No long wait.2. Recommendations for other repairs that need to be done.3. You know the job will be done correctly.4. Comfortable waiting area.5. Car was washed at end.

Donna

May 22, 2016

Great service manager. I feel I can trust this service department. So far I have 93K miles on my 2011 RAV4 and it is running well.

Debera

May 20, 2016

Frank was very professional, knowledgable and went above and beyond to help.The service on my car was completed to expectation Everyone was very friendly

Robert

May 19, 2016

I got in early ( before my scheduled appt.) and they got out within a hour, great job. Very friendly and smooth operation.

Michael

May 18, 2016

The staff is willing to listen to what I have to say and to any concerns I may have regarding my car.

Shawn

May 16, 2016

The service technician was prepared to discuss my service request and my additional focus areas. The total service time was less than estimated, and repair cost was on target.

Michael

May 16, 2016

Very prompt and professional. Everything done as promised will no issues and truck was ready at the time they promised.

Donald

May 15, 2016

My wife and I were both very happy with the level of service we received from our salesman John Paladino, and the GM Joe.

Srinivas

May 15, 2016

I don't have appointment, still they did very fast servicing. Also explained very well pending items that I need to take care of my car in future.

Donna

May 14, 2016

Everything.Alicia, besides being nice, is very helpful, if you ask a question, she will seek out an answer, she'll let you know how things are going and most of all she is honest,

Edward

May 14, 2016

They were courteous, the facility was clean, they served decaf coffee, and they adjusted promptly to my changing appointment schedule.

Christopher

May 13, 2016

I am very pleased with absolutely everything about the service I receive at Fox Lake Toyota. The staff is extremely knowledgeable and courteous. The work is always done well and promptly. As I was leaving the dealership yesterday I actually was thinking "what a wonderful organization."

Barbara

May 13, 2016

Friendly team that worked with me and took time to be sure I received the best vehicle at the best price.

Mark

May 11, 2016

The attention and care you showed toward my vehicle and I before and after the service. Its like your part of the family.

Theresa

May 10, 2016

The rep took the time to explain things to me in a language I understood. I did not feel pressured to do any of the suggested work, but was encouraged to come back when I was ready.

Ronald

May 10, 2016

The little amenities like the popcorn and the saturday sandwiches. It's a "touch of nice", like you really care, sort of "familyish".

Larry

May 10, 2016

Pleasant and fast. Past customer who left after 3 hour oil change; my time is more valuabe than your profit. Have had three newTundra's and now new Tacoma since 2008. We'll see if you can earn my business again. Last dealer screwed me royally.

Mark

May 5, 2016

staff is always extremely friendly. great atmosphere, very accommodating. I really appreciate being treated like a valued customer here. Even my kids enjoy going with me on Saturday for our free car washes!

Crystal

May 4, 2016

Alicia was very professional yet friendly. Things were handled quickly - and I loved having a clean car when I left.

Roberta

May 2, 2016

In and out in a timely way and professional care as always when I come to Fox Lake Toyota to keep my car in top shape.

James

May 1, 2016

Everybody is so friendly, this is my 2nd car buying from Fox Lake Toyota, and the Saturday Car Wash and donuts and jimmy johns are amazing, the service department is excellent and efficient.

John

May 1, 2016

Overall service from beginning to end was fast and courteous. Waiting area was clean and spacious. Staff was super friendly.

Timothy

Apr 30, 2016

Comfortable waiting room and they lived up to their word about how long the service would be. My car was serviced in a timely manner.

Norman

Apr 29, 2016

Frank, and of the rest of the staff, are always AWESOME!! I am always in and out, exactly as promised.

Heidi

Apr 29, 2016

My praise and thanks go out to Fox Lake Dealership Illinois for thier excellent service. They treated me with so much respect. I purchased 2015 LS Chevy Spark...the transaction went so smoothly...there was not any pressure to buy the car and yes they did show me a few other options but I insisted on the adorable little Chevy Spark??. John and Lisa worked with me as well as Barry in Finance. They all focused on me and my purchase. I have never received so much attention at a dealership, it was all about me, They were able to get me financed (even with my questionable credit history) with what I consider to be a fantastic interest rate given my situation. The last dealership I went to (about 2 weeks ago) I was there for 5+ hours and walked out empty handed. While driving to the Toyota dealership, I planned for a 5+ hour stay but, to my surprise everything was signed, sealed and delivered within 2 hours. I cannot thank Lisa, John and Barry enough for the smoothest experience I have ever had buying a car. I know they will always be there for me... ALWAYS...should I have any issues.Thank You Fox Lake Toyota!!!!! 10 Stars for you!!!!!!!.

David

Apr 28, 2016

Person I dealt with was exceptional, kept me informed, and was courteous. I t took longer than expected but found issue that was not expected and could work me in that day.

Frank

Apr 28, 2016

Fox lake Toyota is the best! Great an awesome deal from Bob V. on a highlander. No pressure tactics at all. Explained all the features to me. Service department is always great to me as well. I've bought 4 cars from these guys now.

Steve

Apr 26, 2016

Nineteen dollar Coupon special for an oil change. Comfortable lounge with free WiFi and coffee. They took good care or me

Brian

Apr 24, 2016

Upfront about the time it would take to perform the requested services and I received a couple of updates throughout the day regarding when my Rav4 would be ready.

Karen

Apr 23, 2016

Quick service as promised. Nice atmosphere, comfortable seating with charging station for my cell phone. Got to have coffee and a cookie during my wait.

Kellie

Apr 23, 2016

When the service desk person was reviewing the work that I had done and some work that would need to be done in the future, he was knowledgeable, not dramatic, and was able to suggest a prioritization for future work.

Trudy

Apr 20, 2016

The service man was very easy to communicate with. Listened carefully to my concerns and was very friendly. He also explained why the 60,000 mile check up was necessary.

Charles

Apr 20, 2016

Service people were friendly and service was prompt. The complimentary car wash was a real plus. Thank you, I have no more to say.

Christopher

Apr 18, 2016

Salesman was extremely professional, and the buying experience was effortless. The sales manager thanked us for our business, and operation of the car was explained.

Randy

Apr 18, 2016

I've been coming to Fox Lake Service with 2 cars for several years. I have loved working with Jason, and now Dale. I believe I have had great service and been treated very well from all staff.

Darlene

Apr 16, 2016

The information about the needed service and if it is necessary to do repairs immediately or could wait for the next oil change.

Debra

Apr 15, 2016

The staff was very pleasant. The work flow seems very organized, and was on time. Even though it was a busy day, the atmosphere was calm .

Michael

Apr 15, 2016

Lisa was fantastic! Low pressure, friendly and done in a timely manner. Professional sales staff, extremely customer friendly. I would recommend this dealership to anyone.

Lucian

Apr 15, 2016

The staff is very courteous and knowledgeable about my car problems. The mechanics, service assistant manger and service manager professionally addressed all my requested repairs

Wayne

Apr 14, 2016

accurate cost and timeframe, and polite technicians. responded to requests about recall items quickly and with a good attitude. Thought that was enough, but the review requires 20 words or more.

Jackie

Apr 12, 2016

Attentive people. The only thing that was unprofessional was a woman in the reception area, who did not even look at me and was playing with her phone. She was the only one in that area when I arrived and her response should have been to acknowledge my arrival and say someone will be right there to help me. I did not wait very long until someone came to check me in.

Glenn

Apr 12, 2016

PLEASENT SALEMEN WHO LISTENED TO MY NEEDS. INFORMED ME OF YOUR PRODUCT AND SPEND LOSTS OF TIME. GOOD SERVICE VERY GOOD.

Yvonne

Apr 11, 2016

They take you right a way, and go over what you want done.Everybody is very nice and polite. They also go over what was done at the time and what might be done in the future.

Mary

Apr 8, 2016

I appreciate always the professionalism and friendliness of the staff! I always come in after checking out info on the dealership's website and am ready to buy. I don't get any high pressure sales pitch, your cars sell themselves with the aid of knowledgeable sales personnel.

Jason

Apr 8, 2016

Friendly and informative employees. Fair price. A very comfortable and welcoming waiting area, and a great complimentary loaner vehicle. I will definitely return for future servicing needs.

Tammy

Apr 8, 2016

The turn signals were fixed and the wiper blades were changed and I was glad they changed the spare tire bracket.

Susan

Apr 7, 2016

Very helpful and friendly. Did everything possible so that I could get the car I wanted any interest I wanted. I would recommend this dealership to anyone.

Linda

Apr 6, 2016

Timely listing possible future problems is very helpful in planing. Do a good job per checking out possible needs. Usually can get me in in reasonable time from my request for service.

Roger

Apr 6, 2016

Toyota in Fox Lake is the very best. They treat you like royalty. There is no pressure in buying a car which my wife and I like. We evern like to stop in just to d=say hello to everyone.

Elizabeth

Apr 6, 2016

I have been bringing my car here for 10 years and am always treated as a valued customer. They always explain what is needed and why, as well as what can wait a while before repairs are necessary. Customer service is top notch.

Susan

Apr 5, 2016

Place is clean & comfortable, employees are polite and honest. Saturdays are VERY busy so better to schedule service during the week.

Dawn

Apr 2, 2016

Everyone was fantastic, very pleasant and helpful and did what they could for me. JOHN WAS Awesome both of them

Cletus

Apr 1, 2016

The waiting area and the constant update on the status of my vehicle. Also the easy opportunity to look at new vehicles with no one pressure to trade in my truck for a new one

Mark

Apr 1, 2016

The Service agent was outstanding, pleasant and took care of what was needed while providing future recommendations. This was a "no pressure" experience and the work was done well and within the time expected.

Laura

Apr 1, 2016

Clean waiting room. TV volume was turned down so as to be unobtrusive. Coffee is nice, especially in the morning. Work areas.

Daniel

Mar 29, 2016

Fox Lake Toyota is my dealership of choice.The professionalism and expertise far exceeded my wildest expectations.I have been and will continue to be your customer.

Lisa

Mar 29, 2016

Our sales rep (Drew) was great and really worked with us to meet our needs. Impressed with office staff who answered our initial inquiry, excellent communication throughout the process.

Bridget

Mar 27, 2016

John felt like a friend. He put me and those with me at ease immediately. The man deserves to be commended for his customer services skills. He is a consummate sales person.

Gary

Mar 27, 2016

The people are great. They are friendly and always helpful. The service was done quickly, and I love the Saturday morning carwashes and sandwiches.

Nancy

Mar 27, 2016

Alicia was the service person that helped me with an oil change and tire rotation. I highly recommend her. She is very professional and pleasant.

Rajan

Mar 27, 2016

I bought a Preowned Toyota Camry 2013 Hybrid.. While i was speaking to more then 10 dealers at a time i should say Fox lake was awesome.. They got to my negotiated price fast (I am a really good negotiator). They took care of cleaning up the car and full tank of Gas without asking.. Ask for car salesman Mike Costa.. He is very awesome.. He was super knowledgeable and helpful..They quoted me a really superb price for the Bumper to Bumper warranty on my car which was little less than 1/2 the price that other dealers quoted..

Ronoel

Mar 24, 2016

The order of schedule maintenance for each customer is on time.The staff are courteous and approachable.Excellent customer service over all.

Sarah

Mar 24, 2016

I thought my car just had a belt problem, but it turned out to be the main water pump and belt. After the diagnostic check, they said the part wasn't in but would give me a loaner for the day. Great service.

Len

Mar 22, 2016

Kept me informed. Let me know what service was recommended but did not apply pressure to do service right away. That is why I come back, other dealers I've dealt with strong arm u into what I feel may be unnecessary work. I feel that I can trust your service department.

Nanette

Mar 22, 2016

Honest, kind people working there, who explain every detail of what will be needed for my car, and the reasons I need it.

Anthony

Mar 21, 2016

very smooth transaction, with everything about the deal, from the test drives to the final signing of the papers....It all went very smoothly.

Elizabeth

Mar 21, 2016

The professionalism and friendliness of staff were excellent! Except for the time it took, we are very pleased with the results!

Albert

Mar 19, 2016

Danny Santelle, explained everything that was going to be done to my car before the work was started. Much of the work did not HAVE to be done, but was needed. Danny did not pressure me to have the work done - he explained the options. When I came to pick up the car, he carefully went over all the bill items. I appreciated his respect and patience. I was given a loaner car for several days while the work was being done.

Victoria

Mar 16, 2016

Fast friendly,Great service and what a great Facilities love the customer lounge make time go by so fast..They took the time to explain repairs

Dan

Mar 12, 2016

dan your service rep was a pleasure to work with overall a pleasant experience. wheel alignment greatly improved ride and steering.

Laura

Mar 9, 2016

Prompt greeting, friendly staff, kind of longer wait time for oil change but still ok, fast check out. Overall good experience

Jeremy

Mar 9, 2016

Friendly staff, quick communication on what was wrong and costs. I took my 2002 Camry in for repairs and they had it done within 24 hours. Also the price of an oil change is cheaper than where I was taking my car so I will be using Fox Lake Toyota from now on.

John

Mar 9, 2016

Everything was handled in a timely manner. Kevin was very conscious of my time and made sure that I was informed about what was going on with my vehicle during the process!

Rosemary

Mar 6, 2016

The assistant service manager was thorough by re-checking the reasons for servicing my car and notifying me of those that were not needed as well as others that were needed. He quickly got me into a loaner vehicle.

Daniel

Mar 3, 2016

Fast friendly service, clean waiting area. They treat the customer with respect and are willing to explain what is going to happen with your car.

Michael

Mar 3, 2016

I have bought plenty of cars before and this by far was the easiest experience I have ever had. Dealing with Bob Vrakas was incredibly exprieance who was very polite and courtesy to what I was looking for. The first thing I informed Bob was, that I don't need a new car, I just want a new car. We went for a test drive with what was in stock(not what I wanted). He never pushed me to purchase what they had in stock since it wasn't what I was looking for. Before we went on the drive, Bob went over the truck and was very knowledgeable of the product which was very impressive. Bob went out of his way to find what I wanted and it was out of state and had it brought in for me. Once my truck was in, Bob went over everything again as a refresure course and even more info about the truck. As a business owner, having employee's like this is priceless. Keep up the great job and thanks for all your help.

Susan

Mar 3, 2016

The staff is pleasant and efficient. The waiting area is great. Made a car wash later in the week an option as it was too cold to do it on the day of service.

Matthew

Feb 29, 2016

Best dealership i've ever worked with. Sales rep was honest and straightforward as was his management team. Never felt like they were wasting my time or trying to rip me off.

Nielson fan

Feb 29, 2016

My boyfriend called, Scott Nielsen Friday afternoon told him what I was looking for. Friday we stop in Scott has a 2013 Avalon waiting. Took the car for a ride, I was in heaven. He worked with me to be able to trade my 2008 Camry Hybrid. We drove out on the dealership driving the Avalon. We went back on Sat morning & Scott help set my bluetooth up & answered my many questions. My boyfriend has bought several cars from Fox Lake Toyota, Scott Nielsen & Ed manager

Gary

Feb 28, 2016

Friendly staff. Treat you as a valued customer. Have dealt with them for years and have always been treated very well.

Elizabeth

Feb 28, 2016

Perfect. Easy in & out. Can't ask for more. Great experience will be back again. This is how all service should be completed

Mary

Feb 27, 2016

Service personnel are always friendly and take care of what needs to be done. This time I had a noise in my heating/cooling fan and it was a mess! The cabin filter was loaded with nesting fibers so they thoroughly cleaned the fan motor, disinfected it and cleaned out the vent under the front window. I appreciated their thoroughness and helpful explanation.

Catherine

Feb 26, 2016

Lisa Seibert is an exceptional saleslady, helpful in every way and very caring to customers needs! Highly recommended to everyone!

Kevin

Feb 26, 2016

Very professional...and friendly attitude towards customer and the customer can question the service writer, The service writer greets you with a friendly manner

Robert M

Feb 24, 2016

You did what I wanted & fit me in the same day within an hour of the call. The service took about an hour.Thanks

David M

Feb 24, 2016

The staff was great and please don't ever ask me to use more words to explain feelings. I don't appreciate it.

Josephine

Feb 24, 2016

Took their time, explained the issues, easy fast and most of all cheap for oil change. Keeps customers coming. Great techs.

Linda

Feb 18, 2016

Free internet lobby warm and clean free tire roation free detailing might not be worth filling out this survey hope I win

Faustino

Feb 14, 2016

It is close and easy to get to it, and the people very cordially with meand there is food as you waiting

Leonard

Feb 13, 2016

Quick service, friendly people. Nice facility to work while waiting. No problem scheduling appointment. Went in early, got out fast.

Richard

Feb 12, 2016

Got right in on a Saturday morning since I had an issue with my Prius on Friday night. Was fixed and back on the road before noon.

Lisa

Feb 11, 2016

Even when I just go to get my oil changed everyone is always so nice and professional. Big smiles and yummy snacks. And when I do have the kids the environment is pleasant for entertaining.

Arne

Feb 10, 2016

quick, polite and very friendly service.they always make suggestions to help and save money. they always make you feel welcome

Joyce

Feb 9, 2016

Great staff that are customer oriented. Wonderful facility with comfortable waiting area, and they feed you! Best dealership I've ever experienced.

Amanda

Feb 8, 2016

Great people to work with! Excellent service. Very clean dealership. I hate the car buying process but Lupe/John made the experience enjoyable.

William

Feb 8, 2016

the whole package dealer was just great don't change anything i will allways bring my car back to fox lake toyota

Stanley

Feb 5, 2016

I asked Bob to find me a good low mileage car and I bought the Scion. It was quick and easy

James

Feb 5, 2016

Service is great. People are kind and know their job. Coffee area is comfortable. I would buy a car there and recommend them to all my friends

Therese

Feb 5, 2016

I was told exactly what would be done with the car, the cost and how long it would take. I asked a lot of questions and always got answers. If I didn't understand something, the time was taken to explain it to me. The staff was always helpful, kind and courteous. I would always come in and see Charlie. Charlie was great. He would follow up with a phone call to let me know what was happening with my car and always answered my questions. I never felt like I was unimportant or a bother. It's no fun to have car problems when you have to be at work every day, but Toyota did not add any stress to my situation. My Camry is the first Toyoya I ever bought and I have been very pleased.

Edward

Feb 4, 2016

I receoved great honest and helpful service. Kevin Lang, the service writer is to be Commended. He was very helpful and explained every service clearly. I will definitly return to Fox Lake Toyota and Scion.

Karen

Feb 4, 2016

I was at the dealership in the morning and returned at 5pm that evening. The salesman and sales manager went out of their way to put both the cars that I was interested in next to each other so I could decide which one I wanted. One of the vehicles was in the showroom so this was not an easy task! I could not decide on which car to purchase, therefore I kept the gentlemen at work long after the store was closed and if they were upset, it never showed!Lupe, the salesman was honest and very polite, I would purchase a car from him again someday!I had a couple of issues that I was not happy with and the sales manager corrected all of them!

Hidelisa

Feb 4, 2016

The staff were very knowledgeable and helpful to the extent of getting a pencil so my son would be able to do his homework

Darcy

Feb 1, 2016

Everyone was friendly and quick! I didn't realize my car would get washed when I got an oil change. I loved that!

Frank

Feb 1, 2016

Friendly service advisor propmt attention details addressed and prices were reasonable love the free car wash with service keep up the great service

Dennis

Feb 1, 2016

Being treated like a loyal customer that I am. The sales rep John Paladino takes a personal interest in your purchase. Ed O'Brien did a great job following up when John was busy.

Casey

Feb 1, 2016

I am a service advisor myself. This was my first time being on the other side of the counter. The staff did a great job. Saturdays are tough days and they were very efficient.

Timothy

Feb 1, 2016

No hassle experience on the dealer vehicle trade. Friendly Sales and Finance person. My kids liked getting popcorn. I also liked that no one tried to sell me paint and interior protection.

Dawn

Jan 31, 2016

I've been dealing with John for a few years now. This time was quick and to the point...that's what I like.

Donald

Jan 30, 2016

It was fine but I do not like this pushy survey! I still needed nine more words to make twenty.

Theresa

Jan 28, 2016

Frank took time with my car to take care of the problems I was having. Although the radio could not be fixed properly because of the way it was manufactured, Frank gave me a number to call Toyota.

Richard

Jan 27, 2016

Danny Santelle was extremely helpful. He did his best to make sure that our car was taken care of and at what cost. Danny explained the bill and helped us make a very cost saving decision.

Glenn

Jan 27, 2016

Efficient, friendly service. Asked if I had any concerns and they would look into them even though not previously scheduled. They go out of their way to address even the most minute questions. Thank you!

Jennifer

Jan 26, 2016

Able to give me a loaner car. Also, upon further inspection the mechanic was able to determine that a part that might need to be replaced at a couple hundred dollars was still usable and did not need to be replaced yet.

Sheryl

Jan 25, 2016

The kindness that I received from the sales staff, John Paladino, and the initial willingness to serve and fulfill my need to get to and from work in the most cost effective manner. Thank you Amanda Astorino. Thank you John for picking me up at the Fox Lake Metra station that evening.

Joseph

Jan 25, 2016

Warm staff and knowledge of vehicle , close by home , big waiting area with coffee and snacks for everyone to enjoy and a kids area ,

Kenneth

Jan 25, 2016

All personnel seem to genuinely want to help with whatever question I may have. I never feel like anyone is "trying to pull the wool over my eyes." When I'm told something about my vehicle or service, I can believe what is being said. It's not just being said in order to make me come back.

Linda

Jan 24, 2016

Very friendly staff and thorough. I've purchased cars and had service done, very pleased. I would highly recommend going there.

Delmar

Jan 23, 2016

As a steady customer, I appreciate the way you maintain the history of my vehicle maintenance and how you work with me to do the needed work in increments, keeping my wait time to a manageable one to two hours!

Lawrence

Jan 20, 2016

Quick response and on time delivery for work performed. Staff was extremely helpful and answered any concerns or questions we presented.

Timothy

Jan 20, 2016

In a name Alicia Heinrich, she has help me to believe in Fox Lake again. She helped me with my last two visits to Fox and the young lady I saw the visit before that had me feeling like I might be done with Fox, so I went to Waukegan but found my way back and because of Alicia Heinrich I'm feeling a lot better about Fox.

Eliese

Jan 18, 2016

The personal touch! Frank was very committed to making sure I understood the service I needed immediately and discussed what service would be needed in the future.

Wayne

Jan 17, 2016

The folks at this dealership are always professional, courteous and friendly. Service here is always exceptional. Free Deli sandwiches and beverages on Customer Appreciation Day. A great dealership.

Louis

Jan 15, 2016

You walk in and you are treated as a customer not a waiting number - your service department has greatly improved under the direction of Mr Dale !!!!!

Dwight

Jan 14, 2016

Very good service and good waiting time. My appointment time was promptly adhered to and I was informed of needed services in the future for my vehicle.

Mark

Jan 13, 2016

It was very pleased with the friendly service. The Service Rep made sure that issues i wanted fixed were taken care of, even though i had only made an appointment for an oil change.

Norman

Jan 12, 2016

Professionalism, timeliness, and overall experience. Now, extra words just to meet the requirement. Extra, extra words. Still not enough words.....hopefully now.

John

Jan 12, 2016

I have already had great service on both of my cars. Prices are reasonable. Could have more end tables in the waiting area for our coffee, etc. Really appreciate the computer area for out laptops.

Lucian

Jan 10, 2016

The Fox Lake Toyota service crew performed in professional manner the service that I requested. I will strongly recommend to other people

Lois

Jan 9, 2016

Always very nice and on time with when they say they will be done. Been getting my oil change here ever since I bought my van from them

Carole

Jan 6, 2016

Everything went well as expected. Service writers were nice, friendly and very informative. They did not try to sell me service that was not needed at this time.

Eduardo

Jan 6, 2016

The ease of signing in, the comfort of the waiting room and the professionalism of your staff was exceptional. I would recommend this dealer to anyone.

Bonnie

Jan 6, 2016

Courtesy. The individual in the parts department took the time to show me how to change the battery in my key fob instead of just doing it himself.

Doug

Jan 5, 2016

I was able to get an appt right away and Alicia was spot on in estimating how much time the service would take.

Christopher

Jan 5, 2016

service advisor got me in right away. I did not have to wait long for service to be performed. Great job over all.

Hugh

Jan 4, 2016

They listened to me, and did what I wanted. They could understand what I was talking about, and had a good idea what was wrong.

Elizabeth

Jan 1, 2016

Excellent service! Everyone is very knowledgeable, friendly and helpful! I love my Toyota and would recommend a Toyota and this dealership to everyone!

Michael

Jan 1, 2016

Friendly staff and nice waiting room. They even provide free car washes every Saturday morning and provide donuts and sandwiches. Can't beat that combination.

Vinod

Jan 1, 2016

The Associate who helped me was very friendly and knowledgeable. I went for oil change and it took much less time this time.

Lupe

Dec 31, 2015

much less busy than Libertyville location, service advisor explained details very well & was patient so I could understand, spacious waiting area, kids' play area for when I do bring my kids

John

Dec 30, 2015

Quick and courteous service; free car wash! This is a small dealership where you don't get lost in the crowd. They did not have a nitrogen fill up for my one tire, but most dealerships don't.

Ruth

Dec 30, 2015

Patient with questions. Listened to my needs. Did not put their wants before mine. Made me feel comfortable and competent in making decisions

Bob

Dec 23, 2015

Joe. Took good care of the needs of my vehicle. It was done with a minimum wait time. I bee my visits on the people I work with Joe provided me with updates on my car through the process. Car was washed and work done efficiently.

Dan

Dec 22, 2015

It was fast to drop off my car and fast to pick it up when the work was done. I was very pleased.

Nancy

Dec 22, 2015

Very cooperative and excellent work. Couldn't ask for anything more. Cleaned and vacuumed car and it was ready when promised.

Beth

Dec 22, 2015

Easy to schedule appointment. There is usually a time available that is convenient for my schedule because of the extended service hours.

Scott

Dec 17, 2015

Quick and easy oil change, tire rotation and vehicle inspection. Service advisor was professional and friendly. Waiting area was clean and comfortable.

Quin

Dec 17, 2015

The service department is courteous and professional. The dealership has a clean waiting room and washes your car each time.

Lauren

Dec 15, 2015

John worked very hard to get my daughter in a car she could afford and was very understanding and helpful

Donald

Dec 15, 2015

prompt, courteous service, clean facilities, friendly personnel, easy to make service appointment, on time service, short wait time for service, free car wash

Robert

Dec 11, 2015

Service is easy to schedule, representatives explain process, explain service required and give an estimate of wait time. Waiting area is clean, WiFi available. Employees are pleasant.

Fayanne

Dec 10, 2015

Fast and convenient. Liked the fact you can schedule an appointment and got free car wash too. Good costumer service.

Yvonne

Dec 9, 2015

You are always on time for my appointment and keeps me up on what needs to be done. I always s know ahead of time what my bill will be. Everybody is always pleasant

Robert

Dec 8, 2015

Able to schedule the appointment ahead of time. Usually get done with a free car wash included in 1 hour.

Joseph

Dec 8, 2015

Received a friendly welcome from service department and updates along the way. Staff as waited was very friendly as well.Thanks

The Wiz

Dec 1, 2015

New management is not willing to compromise or reach a solution to a situation after purchasing a vehicle.

Gary

Nov 29, 2015

We were treated with respect and kindness. Scott is great, we have bought 5 cars from him and will continue to go back there in the future. You cannot beat their service. It is nice to buy a car from a honest dealership.

Candis

Nov 24, 2015

Employees were helpful and nice. Not a bad waiting area. Could use some improvements that would make it feel a bit more cozy and comfortable.

Susan

Nov 23, 2015

It was easy to make an appointment. I was greeted by name and the service was started on time and completed in a very reasonable period of time. The facilities are comfortable and clean. The staff is great to work with.

Christoher

Nov 22, 2015

prompt service. explained the problem to me. kept me informed of wait time. thanked me for the opportunity to fix the problem

Susan

Nov 21, 2015

Work done in a timely manner. Service Adviser kept me up to date on what was happening. Got a quote on needed parts quickly.

Robin

Nov 15, 2015

John and his whole team were professional and took care of my purchase quickly and answered all the questions I had.

Scott

Nov 13, 2015

have a problem with bridgestone run flat tires cupping that have less than 8000 miles on them and the tire dealer where I bought them from blames it on shock, strut or alignment problem which was proven by toyota that I do not have any of those issues. I appreciate toyota not trying to scam (like many dealerships do) by taking advantage of an issue that does not exist with my vehicle.

Ed Chuprinskas

Nov 9, 2015

Well experience staff of people that care and walk you through your needs to make sure you get what you are looking for and can afford. Highlly recommend this dealership for all your needs in buying a Toyota.

Philip

Nov 5, 2015

always a pleasure to have work done here - fast service and always takes care of my car - Love the costumes for halloween

C

Nov 2, 2015

Friendly and helpful and he explained,in detail,all the items to correct for future visit.He was not pushy in having these items taken care of at present time.

Nenita

Oct 30, 2015

I like the way Frank does business in the auto repair department. He keeps me informed on the car service, and helps me understand the cost, and procedures being done. Frank also makes me feel that I am paying a reasonable amount for the work being accomplished.

Jacqueline

Oct 30, 2015

Just as I expect a routine oil change should be. I also learned how to recline the back seats of my RAV4 thanks to Daniel Santelle.

Tonya

Oct 29, 2015

Sam was very helpful and made experience great. Would recommend him to others buying cars. I was very nervous on buying car for first time and he made it a better process.

greg

Oct 29, 2015

Watch out! They damaged my oil pan threads and will not admit they did the damage! We purchased our 2010 Sienna Van new from Fox Lake Toyota. Since they had a fair prices on oil changes, we had ALL our oil changes and major services done at the dealer. In every visit they would report major work required for the van which was not necessary, being aggressive & disrespectful to my wife by scaring her to believe damage would occur without the expensive repairs. I am very experienced with automotive repair and I know when something should be done. The fact that they use fear to scare people to make unnecessary repairs is intolerable. They recently did an oil change and they reported the oil pan threads were damaged and the pan must be replaced at our cost even though they have done ALL the oil changes and they were the last to change the oil! They are insisting it must be replaced by someone else or we cannot return again!! I insist they replace the oil pan since they obviously stripped the threads and will not admit to this since it is at their cost. Unbelievable!

Charles

Oct 28, 2015

Easy to get an appointment; immediately greeted at service and efficiently processed; comfortable, attractive lounge for waiting; quick service and car wash. Been doing business here since I moved into area 8 years ago. Also bought last 2 vehicles here.

Gary

Oct 27, 2015

friendly service, a very nice dealership. everyone is always helpful. thank you for your great service. we had a good buying experience there too!

Gail

Oct 23, 2015

Work done in a timely manner, but I just really like all the staff I've met. The facility is very clean.

Melody

Oct 23, 2015

THEY WERE VERY FRIENDLY AND TOOK CARE OF ME IN A TIMELY MANNER. FACILITY WAS VERY CLEAR. EVERYONE WERE VERY HELPFUL

Mark

Oct 20, 2015

Fast and Friendly!! I especially like the fact that my car gets washed when it is serviced!! This alone will keep me coming back!

BigZoup

Oct 12, 2015

I have bought four cars from Scott Nielsen and the experience gets better every time. I also have all my service done there. Very friendly atmosphere and every is very helpful.

Monica

Oct 9, 2015

Everyone is nice and accommodating and to wait in the waiting room is nice with the comfortable seating, coffee, t.v. etc

Melanie

Oct 9, 2015

The staff was friendly. I felt bad for the receptionist who sits in the same area as the service attendants. There were people waiting to be checked in, and she just sat there and smiled. I think she should be able to help check people in or have her desk moved someplace else.

Joshua

Oct 8, 2015

John and Ed were the reason we purchased our Van. Also I felt the dealership represents a place my family can easy access for many years as a Toyota dealership. Very clean. Easy to access. Well managed.Didn't catch his name but no hard feelings to your used car manager.

Judith

Oct 7, 2015

Salesman was friendly and helpful. He knew his job and was quick to help with computer setup and showing us the important details in the vehicle.. Fast friendly service. Finance Department was quick and painless. Dealer manager was attentive.

Jack

Oct 6, 2015

I came in having looked at an Internet price for a used 2015 camry. Mike, my sales rep was very informative and helpful. He did not pressure me into anything and I felt that he was being realistic and straight forward with me from the test drive all the way to him helping me clean out my trade in. Rob the owner was the same way and I can tell that Fox lake Toyota has a high standard for their employees from the top down. I drove quite a distance after reading reviews of the dealership, I would highly recommend them to anyone looking for a car. I won't need another car for a little while but they have left a great impression on me.

MikeL54

Oct 3, 2015

My wife and I purchased our first new vehicle since 2002. We decided that we wanted another Toyota Camry and went to Fox Lake Toyota and spoke with Scott Nielson. It was one of the easiest deals we ever made on the car and they also negotiated with us on the extended warranty some other packages. It was the only place we shopped for our car. We got a great deal and the follow-up has been superb. I now stop in for a sandwich and free car wash on Saturdays. Would highly recommend both Scott and Fox Lake Toyota. All the staff has been tremendous..

Daniel

Oct 3, 2015

Quick service & the service advisor letting me know what needs done on my car. And without pressure. She was very knowledgable

Cletus

Oct 3, 2015

Wonderful ! I had to reschedule an oil change 2 times in one day and arrived late for my appt but they said no problem ! I was in and out in less than an hour . Great people .

Thomas

Oct 2, 2015

Amazing quick service that was done. I went in for an oil change and needed brakes redone. I didn't have more then hour and a half I could stay due to other commitments. The service manager told me it could be done in that time. In fact it was done in just over an hour! Awesome!!!

Joan

Sep 28, 2015

Advisor was very helpful. Got me in and out quickly. Gave me a loaner vehicle when the service was going to be longer

Megan

Sep 24, 2015

The service was Quick easy and friendly. The always explain what needs to be done to the car in a professional manner

scott123

Sep 22, 2015

This was the easiest vehicle purchase that I ever made. Negotiated price over the phone and came in to sign paperwork. Salesman Scott N. made the experience stress free and fun!

Joseph

Sep 17, 2015

We have been customers of Fox Lake Toyota for several years, and we are now on our second consecutive Avalon lease. We also have all our service done there because it is convenient, always done right, with fast and courteous service.

Jacek

Sep 16, 2015

Very positive buying experience of my new Toyota Highlander LE in Fox lake Toyota. Scott Nielson very knowledgeable sales consultant made every step of the sales process enjoyable. No pressure in negotiation of the price. Excellent delivery of the vehicle. Scott answer all my questions and provide many detailed information's on my new Toyota Highlander.I will recommend Fox Lake Toyota to my friends.

Gary

Sep 16, 2015

Nice facility, friendly people, prompt service. Didn't have anyone trying to sell me a service I didn't need like I experienced at 2 different Jeep dealers, before I traded it on a Toyota.

Tammy

Sep 16, 2015

The service was friendly and quick. The waiting room is clean and comfortable. They have a child room too. The showroom is nice to look at the new cars.

Jeffery

Sep 15, 2015

I have bought 3 cars from this dealership. Staff is always friendly and helpful. I have never felt pushed or pressured in to a purchase.

Patricia

Sep 13, 2015

I liked the fast service. My car had fuel issues. The tow truck driver got my car to start so I brought it in. I told the attendant about my issue and she suggested I have a ignostic test done for $130.00. I was shocked at the amount charged for putting it on a machine. My tow driver thought it was only bad gas. I have another repair station that if needed I will bring my car to. He charges $69.00.

Andrew

Sep 12, 2015

Great service, friendly staff! Everything was simple and straightforward! Bob was able to find us the exact car we wanted and at a price we we're happy with.

Corolla buyer

Sep 11, 2015

We recently went with a family member to help out with a car purchase. Our overall experience at the Fox Lake Toyota dealership was excellent. Prior to our visit, our salesperson, Scott Nielsen, provided timely responses to our phone calls. We did our research before going to the dealership and knew the precise model/trim we wanted. Scott was very friendly, knowledgeable and not overly aggressive. Scott kept his word with phone call promises. Once we reached a deal, we were surprised at how quickly and efficiently they processed the paperwork and the delivery prep. Be sure to check out Fox Lake Toyota pricing before buying. Most people view the car buying experience as traumatic, but in this case, it was a pleasure.

Vernon

Sep 4, 2015

The professionalism. The speed that the work got finished in. It was done before I expected it to be. We will be back.

Todd

Aug 31, 2015

Great staff and dog friendly! Always know me when I come in and take great care of me. I drive 60 miles round trip to this dealer because it's worth it!

Joseph

Aug 29, 2015

There really isn't anything to like about having to come in for service at any dealership. It's boring, and time consuming.

Karen

Aug 20, 2015

I experienced prompt service. I was informed of any other maintanence issues that were pending with my vechiles milage.My srevice agent was helpfull with my coupons.

Boguslaw

Aug 18, 2015

Vey professional and knowledgeable salesman assisted me and my wife named Scott Nielsen. Easy communication with out any pressure. Very helpful and very patient. Also financial gentlemen was great to explain all documents and very kind with his service.

Michael

Aug 9, 2015

Your people were friendly & knowledgeable : the service was surprisingly quick for a Saturday & they even washed my car !

Nancy

Aug 6, 2015

The mechanic, Casey, came and talked to me twice. He did find a power steering field was leaking & fixed that. He could not find the problem with the noise. It's not real loud but I was concerned something was loose under the hood. He said he checked and assured me nothing was loose to cause a vibration. He made some assumptions but did not recommend any unnecessary work. He said if it gets louder then he can investigate further. That is what I like about Fox Lake Toyota. No one scares you into paying for unnecessary repairs. I give Casey a 10! He addressed all my concerns and questions.

Karen

Aug 4, 2015

Your service department has an awesome group of people working there. I actually moved 140 miles away, but I still bring my car back to Fox Lake for all my service.

Lisa

Aug 1, 2015

The service techs are always friendly, professional, and knowledgable.I am always confident that they are honest and care about me and my car!

Robert

Jul 30, 2015

the sale person was very helpful. management was very polite and came by to talk, this is very good. excellent service and staff.

Gikki

Jul 23, 2015

Very good environment, professional always. They always have best deals, promotions in favor of customer. Overall they are the best dealership in Lake and Cook county located in lake county.

Marcos

Jul 23, 2015

Fast service and professional. I took both of my Camry's and they serviced both whithin an hr. Very impressed. Great people, courteous.

Richard

Jul 21, 2015

Fox Lake Toyota went to great lengths to find the vehicle I wanted and get me the price I wanted.

James

Jul 21, 2015

Professional and friendly with a knowledgeable staff.They work hard to put customer service first.The location is clean and easy to get to.

Todd

Jul 17, 2015

When I bring my car in for service, Jason Fisher always takes great care to make sure that everything is done right. He is the only service adviser that I work with.

Carol

Jul 16, 2015

I am 81 years old and I can't tell you much I appreciated the man who pulled my car around for me and helped me to my car. Past visits you usually hand me my keys and tell me my car is parked on the side and I usually have to search for it. Thank you so much for going above and beyond!

Kathleen

Jul 15, 2015

Greeted immediately, called when the work was done, with additional work that needed to be done. We did have the work done.

Irene

Jul 13, 2015

Truly exceptional service as it is every time. My Solara has 200,000 miles and has never been serviced elsewhere. It's a real pleasure to deal with FoxLAke Toyota

Christopher

Jul 12, 2015

I find the personnel to be helpful, informative, and extremely courteous. I've always have a positive experience when I have my car serviced at Fox Lake Toyota. My most recent visit was no exception. The complementary coffee, rolls, and wraps on Saturday is a very nice perk.

Alfredo

Jul 9, 2015

everyone is very help full, especially Dale Murchison, you can tell he is a real professional . and i am in the auto industry so i can tell when a real pro is at work, knows his work

Stephen

Jul 6, 2015

Very accommodating being that we did not have an appointment and our previous sales person was not in. Worked well with us financially to get us into the car we wanted and affordably and the very same day.

Donna

Jul 5, 2015

My salesperson, John Paladino, is great and will work with you on any car, fully explains all necessary information including price and operation of car. He never seems to tire of questions.The service people are cheerful and helpful, again they will answer you questions. Let's not forget the porters, who also seem to happy at their jobs.

James

Jul 3, 2015

The service department accommodated my visit when I showed up early for my appointment. They were friendly, courteous and quick with getting my vehicle services.

Sheldon

Jul 2, 2015

the service was done in the time it was promised, even a little early. no surprises, the car came back washed and ready to go. thank you so much, I've found a new dealer.

Nancy

Jul 2, 2015

I was greeted and pampered by a young man as I entered. I think his name was Matt? (I don't have my paperwork with me) He was quite the gentleman and very polite!!. He told me I would be in and out with in an hour, and I definitely was! My service was excellent!!

Marissa

Jun 28, 2015

Everyone is very friendly and courteous and the waiting area is calm and comfortable. The donuts are a nice touch if you are in early enough.

William

Jun 26, 2015

fast and super nice, great job guys. always enjoy coming in and visiting with the guys, they know their stuff

Judith

Jun 25, 2015

I came on Tuesday and my appt was for Wed. I was graciously and expeditiously taken care of without a hitch!

Grace

Jun 19, 2015

Matt was able to answer all my questions and concerns regarding my car. He was very good on what he does. Very helpful.very understanding excellent job Matt!!!

Kevin1341

Jun 17, 2015

I have been looking for a Camry for about 1 month. I looked at over 4 dealers in Chicagoland. I have tried to worst (Arlington Height Toyota) but also the best (Fox Lake). I worked with Scott Nielson and have been impressed. I HATE shopping for cars because of all the bait and switch or dishonest salesman. I can assure you that if you work with Scott at Fox Lake, you will not have to worry. Scott was honest, quick and thorough with my purchase. He even watched my kids while i was finalizing the paper work (who does that these days!). There was no pressure to purchase any after market items or extended warranties. They informed me of it but no pressure to purchase.I will be referring all my friends and family to this dealer if they are in need of a Toyota regardless of how far they live!!!!

toyota

May 18, 2015

My husband and I researched a lot and compared prices and their price was the best. When we got there there were a lot of hidden fees but they seemed legit. They used a lot of old tactics and tricks to scam us. I didn't realize this because I didn't think these scams can be used and still be in business. They truly need to be shut down. We drove from WI. we have dealt with the finance department who was lying to credit companies to get us approved for a loan. Right there and then we should have left. After seeing so many mistakes we took a day off from work and drove back and spoke with the owner who was extremely rude. We thought we could reason with him because at first we thought they made a mistake. He would not negotiate with us. They were able to scam us because we are younger and don't have a lot of experience with scam artists. Anyway I don't trust any positive reviews on here and if there are it is possible that ppl don't realize that they were scammed. We were scammed for about 2000 dollars and it is easily overlooked if ur not extremely careful with them. I would not give them a chance and I would run from this place like a plague.

New U Vision

May 2, 2015

Shopping for a car can be a pain to say the least,but the staff at Fox Lake Toyota were very nice to do business with.I had shop several vehicle types and chosen the Camry sport.I went to a number of Toyota dealers and none could match the experience or price I received from Fox Lake Toyota.I loathe getting B.S. by car dealers and the run around and the time you waste.The staff at Fox Lake Toyota had my purchase done very expeditiously and I felt wonderful buying my new car there.Special thanks to John Paladino S.C & Joseph Bosco G.M on making this happen.I will refer my family & friends there for auto's.

musickluver21

Apr 28, 2015

I bought a 2010 Toyota Prius IV about 2 months ago after many apologizes from the used car sales manager because the night before the new car sales manager treated me like I was stupid. I realized the weekend after purchasing the car that they had given me a key fob that either doesn't work or has a dead battery. so it has been sitting on my dresser collecting dust. In addition, I am now due for an oil change and so I had asked for the key fob to be fixed if I stop in to get an oil change (since it is about a 40 minute drive for me). However, I have now emailed them about three times and called a couple times, but have failed to hear from anyone. I was debating re-writing my previous review had Fox Lake Toyota been willing to work with me, but since they are ignoring me, I figured it was time to write another review. I am seriously never going to recommend this dealership to anyone, and I don't remember how they are still in business.

Vnzdaddy

Mar 1, 2015

My salesperson John Ippolito and the sales manager Ed O'Brien were great. I received the best price around (TrueCar or otherwise) without any hassle, surprises, or up charges, just a great deal! Thanks John & Ed! Dave

Dana

Feb 20, 2015

I have never been a big fan of walking into a car dealership...I get nervous. Several years ago it came time for me to buy a new van...used but new to me. I looked at several places and decided to go to Fox Lake Toyota. The sales people were all very friendly. They made me feel very comfortable and before day's end I bought my 2011 Toyota Sienna from Bob. He made sure I had all the features I wanted at the price I could afford. I loved my van and sadly had to replace it when it was totaled this year. I knew just where to go and who to see....Bob Vrakas...he was just as wonderful as the first time and every oil change in my new 2014 Toyota Sienna Bob checks to see I am happy....he even pairs my phone for me (I so appreciate it) fox lake is no hassle and comfortable....I will be back when my kids are grown for something sportier....thank you

musickluver21

Feb 11, 2015

To whom it may concern, I recently stopped by Fox Lake Toyota and Scion in hopes of purchasing a used 2010 Prius IV. I brought a friend with that is familiar cars and cars sales to make sure I would be getting a good deal. Upon arrival I was surprised by the lack of enthusiasm among the staff to help a customer; however there was a nice salesman that introduced himself and asked how he could help. This salesman, although nice, he did not understand the new computer program and had multiple problems with it during the visit. This salesman also seemed to share entirely way too much information about himself and not enough about the actual vehicle I was interested in purchasing and after test driving he still displayed a lack of knowledge about the new computer system. Then I was introduced to the sales manager, Ed OBrian, who didnt even introduce himself. Instead he immediately launched into a speech about how he would try but not be able to get me a monthly payment within my budget because he has been in the business long enough to know what is and is not possible. I told him what my budget was he said he would try as he stormed off with an attitude. Meanwhile, my friend had asked the salesman if he could grab the folder, so he could look at the vehicles history. The salesman said that there were no papers in the folder besides the key and the owners manual. Which I thought was more than a little strange, but so be it. After which he brought back a couple pricing options, not actual pricing from a bank, but some scribbles on a piece of paper. So, I was simply going to end the evening with an Ill think it over. Ed didnt want to take that for an answer though, so he stopped me as I was trying to leave. His attitude had drastically worsen and he had a new speech and it was filled with disrespect. He tried to tell me that I will be wasting my time to have driven all the way out here and not purchase a car, that he would take care of me and that I wouldnt get a better deal anywhere else. He even went as far as assuming that the other dealerships had turned me down for a loan and a car, when in reality I hadnt purchased a car yet because the cars I looked at had been in accidents. So I walked out the door without looking back because even though I loved the car and could have made the payments work, I refused to purchase anything from someone that is simply rude and disrespectful. I will not waste my time or money being treated like I am less than someone else or like I am stupid. I am absolutely appalled by the customer service I received, especially when I work in retail. With all this in mind, I just want you to understand that I will never do business with Fox Lake Toyota, nor will I ever recommend this dealership to anyone else. Sincerely,an unsatisfied customer

BW

Jan 15, 2015

After having oil changes done at another local Toyota dealership the past five years, I thought we would give Fox Lake Toyota a try because of a $10 off coupon. That decision ended up costing a lot more than the $10 savings. After waiting almost 1.5 hours, they told my 22 year old daughter that the threads were stripped on the oil pan and it would cost $500 to repair. Additionally they strongly recommended about $500 in other urgent services (mostly fluid changes). Thankfully I had told her not to get any additional work done without talking to me. Now maybe it was just a coincidence that the oil pan threads stripped on our first visit to this dealer, but the threads were OK when she took the car in, so draw your own conclusion. They did caulk the threads so she could drive home, and we got the repair done at Hamel's AutoHaus in Grayslake for $140 less.Update: After contacting the Service Manager, Mr. Owen, at Fox Lake Toyota about our experience, he said he could have worked something out if I had contacted him immediately. However, he made no offer, but instead accused me of falsifying my account and implied that I had probably taken my car somewhere else between the two oil changes done at Toyota dealerships. I consider this to be a very unprofessional response, and we will not be returning to this dealer.

ChrisP

Jan 7, 2015

Typical car dealer sales people were nice but Sales Manager pulling tricks to get sales and then questioned about it. Insults and try's the typical old sales crap quilting buyers and preying on his victims. These types of techniques are going to die soon consumers are starting to be more educated.

wyldchyld67

Sep 15, 2014

My boyfriend & I went to Fox Lake Toyota on Thursday 7/31 after being turned down by 2 other dealers in the area to see what they had available. Met with Mike first and we explained our situation which he then he had us meet with the GM Joe Bosco. We told him what kinda pymt we wanted and he suggested looking for something under $10K of which they had 2 vehicles, a Jeep & a Honda. We test drove both vehicles and chose the Jeep. By Tuesday of the following week we had been approved for financing.Everyone there was great, very friendly and really helped us to get the financing & the pymts we wanted. I would highly recommend them for your next vehicle purchase whether new or used.Liane & Dan

Liane & Dan

Sep 15, 2014

My boyfriend & I went to Fox Lake Toyota on Thursday 7/31 after being turned down by 2 other dealers in the area to see what they had available. Met with Mike first and we explained our situation which he then he had us meet with the GM Joe Bosco. We told him what kinda pymt we wanted and he suggested looking for something under $10K of which they had 2 vehicles, a Jeep & a Honda. We test drove both vehicles and chose the Jeep. By Tuesday of the following week we had been approved for financing. Everyone there was great, very friendly and really helped us to get the financing & the pymts we wanted. I would highly recommend them for your next vehicle purchase whether new or used.

Hai Le

Aug 26, 2014

Today Monday 8/25/14, when FL Toyota failed to meet their promise to deliver the Camry I ordered on Sat 8/23/14 with one of the options, I expressed my dissatisfaction and wanted to cancel the order, Over the phone, the manage could not control his temper and yelled at me that (quote as exact stated) "we're not perfect, no-body is perfect. You think you're perfect... yeah go ahead to cancel it and dont ever ever come to Fox Lake Toyota again, ever! You hear me? Never come to Fox Lake Toyota for anything!!!" and he hung up the phone without any instructions for the cancelling process as I already put down a deposit $500 on my credit card. I felt schock & insulted the way I was treated by the FL Toyota manager. I'll request a dispute with my credit card company and would contact a lawyer in case they don't return my deposit as required by law.I do not recomment anyone to buy car at FL Toyota. Go to Autonation Toyota or orther dealers for better respect and professional services.

Curt

Jun 16, 2014

We recently bought a new Toyota Camry from Fox Lake Toyota. This is the second new car we have purchased there. We had a very positive buying experience with both cars. Our salesman, Mike Halgren, was a great person to work with. Mike helped us compare different models, encouraged us to take test drives before we bought, and never pressured us in any way. We felt that Mike treated us fairly and was very honest and open with us. We truly appreciated working with him. While Fox Lake Toyota did not have in stock the particular car that we wanted, they were able to easily locate one at another dealership and bring it to their lot for us to pick up. We were able to negotiate a fair purchase price both times and were really pleased with all the people that we met there -- from the sales manager to the service staff. We plan to return there the next time that we need a car.

advocate127

Mar 24, 2014

I bought my car from this dealership earlier this year. I had an awesome experience. The dealership was clean, many cars to choose from, but the staff went above and beyond my expectations to make sure I was happy and getting exactly what I wanted. The sales guy named Michael H. was absolutely exceptional. He knew every detail/ the ins and outs about every car I looked at. He listened to everything i had to say about the car i wanted, and assisted me in finding exactly what I was looking for. He never tried to force me into any car, and didn't groan when I asked to test drive the 5th car of the day. They work with me financially and I got the car for the exact price I wanted. I will never go to another dealership to buy another car. A++++++

Stuvy D

Mar 20, 2014

I was surprised by the facilities -- very large and up-to-date! The salesman was knowledgeable -- the managers, esp the finance managers were awesome! Very happy with my vehicle -- great service too.

Tweeter

Mar 20, 2014

I bought my Prius at Fox Lake and I got the best price as opposed to other dealerships. They were willing to beat offers from other dealerships. I never thought buying a car would be this hassle free. I got the car that I wanted within a couple of days and I am very happy with my purchase. You can't beat their 200,000 mile service warranty for $99.

Lisa F

Mar 19, 2014

Everyone was very helpful in finding just the right car, and making it a very easy process, from start to driving my beautiful new car off the lot. Best Toyota dealership I've ever been to, and this is my 3rd Rav4 (1999, 2002 and finally 2014).

Financial guy

Feb 1, 2014

Very nice people to talk with and purchase a vehicle. They will discuss things and go over your options. I like the ability to look over the offer before I commit. They will allow you to think about the transaction before you make a decision. They will discuss things like the value of your trade and I could explain why I thought my vehicle was worth more. I like to make sure it makes sense before I purchase. Only a little nick on the repair dept. Had an issue once, worked it out with the manager, but it should not have occurred. Sales experience has been excellent. This is the second vehicle we have purchased here.

cmchw50

Sep 26, 2013

We had a very positive car buying experience at Fox Lake Toyota. We were considering several different models and trims, and the staff was very helpful as we considered the choices. We never felt rushed or pressured and ended up buying a new Camry which we love. Our salesman, Mike, was a great guy and we really enjoyed working with him. We felt like we were treated both fairly and honestly by the entire dealership and plan on returning there the next time we need a car.

srgordon1

Jul 23, 2013

Bob is not a high pressure salesman and listens to what the buyer is saying. This is the fourth vehicle I bought from him and plan on more down the road. Thanks BobRay Gordon

csbrowers

Jul 23, 2013

Let me start by saying that my husband and I hate dealerships: The ones we have dealt with always seem to have a bag of price/option contingencies that are rolled out at the last minute. Yet, I saw this car on Autotrader and after doing my research contacted the dealership. I received an immediate response from Scott Nielsen, who provided me with all the information I asked for without any puff or fluff. Did I mention that we live in Michigan, and Fox Lake Toyota is in Illinois? If we wanted to make the purchase, which was at a GREAT price, we had to completely trust the information that we received from Scott. He did everything he could to add to our comfort level, including a phone tour of the car with my husband to make sure that we knew as much as possible before we set out to Illinois.The car appeared to be exactly as Scott described, and between him and the management staff a very smooth deal was handled. However, I was sure that the car would break down on the way back to Michigan, but it didn't happen. Then I decided to wait a month to write this review in case any problems surfaced that the dealership neglected to tell us: Well, that didn't happen either. The car is everything we could have hoped for: It is the right year, with the right features, for the better-than right price.This experience changed our minds about car dealerships, especially in the case of this dealership. We couldn't have asked for better service, and we CERTAINLY will buy from them again. KUDOS to Fox Lake Toyota/Scion in Illinois.

Catherine Browers

Jul 23, 2013

Let me start by saying that my husband and I hate dealerships: The ones we have dealt with always seem to have a bag of price/option contingencies that are rolled out at the last minute. Yet, I saw this car on Autotrader and after doing my research contacted the dealership. I received an immediate response from Scott Nielsen, who provided me with all the information I asked for without any puff or fluff. Did I mention that we live in Michigan, and Fox Lake Toyota is in Illinois? If we wanted to make the purchase, which was at a GREAT price, we had to completely trust the information that we received from Scott. He did everything he could to add to our comfort level, including a phone tour of the car with my husband to make sure that we knew as much as possible before we set out to Illinois. The car appeared to be exactly as Scott described, and between him and the management staff a very smooth deal was handled. I was sure that the car would break down on the way back to Michigan, but it didn't happen. Then I decided to wait a month to write this review in case any problems surfaced that the dealership neglected to tell us. Well, that didn't happen either. The car is everything we could have hoped for: It is the right year, with the right features, for the better-than right price. This experience changed our minds about car dealerships, especially in the case of this dealership. We couldn't have asked for better service, and we CERTAINLY will buy from them again. KUDOS to Fox Lake Toyota/Scion in Illinois.

Clark

Apr 29, 2013

I have purchased 3 cars from Curtis Byland in three years. I have found him to be professional, friendly, with an great knowledge. He made the complete buying process very comfortable. From walking in the door to the time we let with our new car, Curtis was a pleasure to deal with. If I had to say, the primary reason I bought from Fox Lake Toyota was his personnel attention.

New Toyota Buyer

Apr 15, 2013

We recently purchased a new Prius V from Fox Lake Toyota, our second purchase, the first being a 2010 used Prius. Dealing with Fox Lake Toyota is a pleasure. It is all about building relationships, which is lacking in so many businesses, but not here. Everyone is very nice, especially Fred Strudthoff and Ed O'Brien. They are very responsive to any question or concern.

Mike

Mar 23, 2013

Great purchase! Quick and easy. Got what I wanted for my trade in and more! Very easy to work with. Love my new Prius!

Prius Owner

Feb 4, 2013

Fox Lake Toyota Dealership was respectful of our budget, intelligence and time. Apparently the service center did an excellent job in preparing the vehicle for us to take home as we have had it almost 1 month and no issues!

Log12

Jan 29, 2013

The people were helpful and nice. Not at all pushy.

Love My Prius

Jan 28, 2013

I bought my new PriusC here and it was the best experience I ever had with buying a new car. The salesmen were helpful and did not pressure me. Went out of their way to get the car I wanted. I couldn't be happier.

johnaxn

Jan 15, 2013

Beware with this dealer, if you know nothing about car, you are done, they will rip you off. I visited this dealer for a diagnostic purpose, first place they haven't identified the issue and presented me with another work order worth 4000+. They haven't even bothered to find out the issue and continued with other work which they convinced me. Finally, by God's grace they have identified the issue, when the pursue with other work, stopped the work and forced me to pay their labor.

RebeccaJS23

Dec 20, 2012

I have purchased two new cars from this dealer a 2009 Camry and a 2010 Pruis both when the dealer still had the lifetime warranty free on power train. The dealership no longer has this deal and in my opinion they need it. I went in to trade in my Pruis for a Rav 4 and not only did they low ball me $1500 on what Carmax quoted my trade in but they were also $2000 over what I ended up paying for the new Rav 4 Limited I now own. I was also told I couldn't get the color I wanted even though they confirmed it was on the way to their store. I bought both my previous cars brand new from John Paladino and John Ringer was the one who financed both of them as well. John Ringer quoted me $500 more for the platinum warranty for two less years then where I bought my 2012 Brand New Rav 4 AWD V6 Limited. So after calling around I reached an amazing straight forward sales man named Tony B at Toyota on Western and told him what happened and guess what, he emailed the purchase agreement and I went in the next day. Although this dealership is in a bad neighborhood it was well worth it. I was greeted and in the finance office with no haggle at all. Then to my surprise Holly the finance lady gave me the Platinum warranty with two more years for $500 less then what John Ringer wanted to charge me. I also paid $2000 less for our New Rav4. The fact that I receive weekly emails from Fox Lake to trade in has made me write this review. Fox Lake has lost me as a customer forever and you couldn't pay me to walk into this store again. I have bought 10 plus new cars thus far and I will be going to Toyota on Western when that time comes again. Thanks to Tony and Holly for making my car buying experience a wonderful thing instead of dreadful. Rebecca S

Steve

Dec 19, 2012

Everything went very smoothly. The only thing I did not like was that when given a rental to get the glass coating done on my new vehicle, there was almost an empty tank of gas in it.

DMAC57

Dec 12, 2012

I have been buying cars for 36 years (30 plus cars) and this is one of the best car shopping experiences we have ever had. No pressure, willing to listen and the price was matched and then beat.

Lucy Brown

Nov 20, 2012

I was a current Toyota owner with a lease due to expire. The dealership that held my old lease was slightly interested in helping me with purchasing a new Toyota, but Fox Lake Toyota was honest, reliable and very transparent of what they could do and how they could make the best deal for me. I did not feel pressured but truly like my needs were heard and met. My experience was EXACTLY what I was most comfortable with and precisely as promised with no last minute exceptions. In today's economy it is absolutely refreshing to find a business with the caliber of Fox Lake Toyota. Fox Lake Toyota is a dealership with the upmost integrity and customer service as well as responsiveness.I look forward to a long and continuing relationship with them.

MarkoPoloK

Nov 18, 2012

I live far from Fox Lake Toyota Dealership. I drove hour and half to make a deal in Fox Lake Toyota. They gave me best price on 2013 Toyota Venza XLE AWD V6. Also I got very good price for my trade car. Whole deal was quick and stress less. Dan Sales Consultant and Ed - Sales Manager they were very nice and helpful. When Il be ready for next car exchange for sure I will do it at their place. I highly recommend Fox Lake Toyota.

Kuhny

Nov 15, 2012

Fox Lake Toyota/Scion is the best dealership I have ever dealt with. The sale people did not jump on me as soon as I got out of my car to start harrassing me, they let me walk around and look. Once I found the car I was interested in, I had the General Manager approach me and talk to me, not about a car, but just friendly conversation. He then hooked me up with Fred Strudthoff in sales. Fred was totally professional and took the time to explain every thing about the car to me. No pressure was applied by him for me to buy this car. Once I made the decision, the whole organization stepped up and began something I have never seen, they took the car, cleaned it, detailed it and acted like it was their own car. Once we started the paperwork, the finance department went that extra mile to answer all my questions and even worked me into a great deal with very low APR, even with mediocore credit scores. This place makes you feel like family, which is one of the many things that sold me on Fox Lake Toyota/Scion. Would highly recommend this dealership to anyone, even my enemies.

Jim Abe

Nov 14, 2012

Was in market for new full size pickup. Checked Chevy, Ford, etc and wound up buying a Toyota. Sales crew are great. Low pressure, knowledgeable. Certainly focused on making you happy. Would certainly recommend.

Love SUV's

Nov 1, 2012

At Fox Lake Toyota there was not one person that I had contact with that was not extremely knowledgeable and professional. The customer service skills were the best of the best I have ever experienced when purchasing a vehicle.

Ken Eaton

Oct 16, 2012

great guys-excellent service-I wish they were open when I purchased my first Prius(05) there instead of Classic Toyota in Waukegan.

dkastelic

Aug 16, 2012

We Drove 75 miles to Fox Lake Toyota for a 3 yr old sienna. The car was in excellent condition and very well priced. The salesman Bill was a very friendly, laid back guy who knew all the information that I needed or quickly found it out. Nate, who took care of finance knew his stuff, was plesant, fast and got us on our way. The purchase was a great experience and these guys are highly recommended. We intend to go back in the future, only wish the dealership was closer to us as we would definately use their service department.

sshrader

Jun 12, 2012

We were very happy with Fox Lake Toyota. This the is 2nd car we have bought from them and do the majority of our service at this dealership. They work well with customers and are not pushy even though they want your business. They were very fair.

greenflea

Jun 2, 2012

John Ippolito was friendly, knowledgeable, and accomodating. I told him what I was looking for, and he kept searching until he found the exact model that fit the bill. Most sales people I have dealt with at other dealerships would make a token effort and expect me to accept their offering. John, however, worked to get me the make and model that I wanted. I appreciated his effort, and his professionalism, and I would recommend him to anyone who is looking for a new vehicle.

mobilenaillady

Apr 19, 2012

At first I wasn't going to stop in because I've NEVER owned a Toyota. My son asked if we could stop and to my surprise I enjoyed the fact of not feeling pressured the minute I walked in the door. Joe was very gracious and I felt very comfortable with him immediately. I appreciate all the help that the people at Fox Lake Toyota did to get us into our new car! I've already recommended them to my mom!

jrgo645

Mar 20, 2012

THE FOX LAKE DEALERSHIP IS THE BEST TOYOTA DEALER IN NORTHERN ILLINOIS. JOHN IPPOLITO IS A VERY POLITE , FREINDLY AND KNOWS TOYOTA CARS INSIDE AND OUT. I WOULD RECOMMEND FOX LAKE AND JOHN TO ALL MY FREINDS.

walkercg

Mar 19, 2012

Curtis was friendly and helpful. We did not feel pressured by him. He let us test drive several different vehicles and we then decided which one worked best for us.

jkdriscoll

Mar 8, 2012

It was a good experience. I bought a used truck. It had 100 k on it but was in very goog condition. Also purchased an extended warranty for 100 K. So I am satisfied.

Scott Zwicker

Mar 7, 2012

I recieved fast & curttiouse service. I shopped around alot on line & nobody could touch there price, nor where they as prompt on returning phone calls & e-mails ! They stayed late to finish the sale & didn't once try to pressure or rush me ! Everything about the sale was excellent ! I would definetly recommend do business with this dealer !!

jim gannon

Mar 3, 2012

Absolutely a great experience, Curtis was very helpful and a joy to work with. We also had a great experience with the GM, James Daluga. Would recommend this dealership to anyone. They made the car buying experience a pleasure.Jim Gannon

Itsrehan

Feb 28, 2012

The overall experience was good at the dealership. The staff and GM were helpful. The only caveat to this was that it took a long while to close the sale - 3.5 hours or so. Even though the staff were helpful I would like to see this improve.

Racine1

Feb 25, 2012

I have never had a more pleasant experience at a dealership in my life. The people there are very nice, and also very pleasant to work with. There is no high pressure salesman. The salesmen I worked with were pleasant and did everything that I asked for and answered all the questions I asked. I could have not asked for a more pleasant experience at a care dealership.

enteredusername3times

Feb 22, 2012

Between Bob and John they were very helpful in accomodating my schedule. I started with Bob but when he wasn't in when I could get in for a test drive. John took care of us. They also tracked down the exact truck we were looking for. Bob finished the deal with us. Both were very good to work with.

kopeck.marella

Feb 20, 2012

Dan was quite pleasant to work with and very responsive to the homelink issue I discovered after I bought the car. I would definitely purchase from him again and my husband said that he would purchase from Dan!

tslotten

Feb 16, 2012

Sales staff was extremely friendly and helpful, without the stereotypical auto hard sell. They seemed to do everything possible to stay within my limited budget--always confident and determined to get me the car I most wanted. I highly recommend this dealership and staff!

lduer

Feb 15, 2012

This is a good dealership with great sales and service deprtments but their website is totally useless. They don't show their actual inventory, just the "showroom" models from toyota's feed. And, of course, those show no option packages included (like many of the models come with). So, not only, can't you tell what they have on the lot, but you can't even request a price with any option packages included. What's the use of having the website? Might as well just have an address and phone number, because to get any usefull information from them you would have to either call or visit their location. This is 2012 not 1912! Get with the program. Toyota provides two different search options "Show Room", which is all of the models, colors with base trim packages and "Search Inventory", which is where the dealer shows exactly what they have in stock, with whatever options are on them. In the past 12 hours I have been on 20 Toyota dealers websites around the Chicago area and everyone of them shows their actual inventory.

Fonkmaster1

Feb 15, 2012

Keep up the great service. I would defiantly purchase vehicles again. Very friendly and helpful, cares about the customer and wishes. Thank you Fox Lake Toyota.

dawnemmartin

Feb 8, 2012

I bought a 2010 Prius III from Fox Lake Toyota, and the whole experience from start to finish was very positive. When I called to see if the car I saw on the Internet for Kelley Blue Book was still available, John Ippolito was very helpful on the phone. He went out to check on the car and even took me step by step over the phone on their Internet site so that I could bring up the most current information on the 2010 Prius III. When I visited the dealership later in the day, John was very throrough and answered all of my questions both during and after the test drive. He showed me all of the information on that specific car (past history, current work done, etc.). I decided to buy the Prius that day and have felt nothing but positive about my decision. The whole family is excited about what a great car it is - exceptionally clean and very well-maintained. I should also say that the manager also went out of his way to make sure that my experience at Fox Lake Toyota was an excellent one. Thank you to John and the manager for taking the time to care. The drive up to Fox Lake is definitely worth it!

kera724

Feb 6, 2012

Although I live over 60 miles from Fox Lake Toyota, I will NEVER go anywhere else to purchase a vehicle! Their customer service is PHENOMENAL and they all work together as a team and it is apparent.

rsbjetdoc

Feb 4, 2012

It was a good dealership and the whole sales staff went above and beyond. The financial person was a great help and explained things in full.

j24g34

Jan 29, 2012

Curtis was with me during the entire process and was engaged. He helped me find a vehicle I had not considered when I stopped by and this turned out to be the one I bought and I'm very happy with it and my purchase. He listened to me and helped fill my needs for a quality low-milage used car. I will recommend the dealership to others.

moneylinetom

Jan 14, 2012

I live in Milwaukee WI, John was very helpful over the phone and E mail. Your Price was good with the warranty's you offered.

AREBERT1

Jan 8, 2012

I hadn't purchased a new vehicle in 11 years and purchasing a new vehicle went better then I expected. Everyone was friendly. I would recommend dealership to others interested in a Toyota.

matrix07rx

Jan 7, 2012

Don't let this dealership tell you that you can bring your car in for an $20 oil change on Saturdays...unless you have an appointment plan on a 2 hour wait..even if you bought the car there..Service Associate was rude and dismissive..very disappounted..if you have to go out of your way to get there...find some where else..Midas offers $19.99 oil change and tire rotation with a coupon you can get on line..this is a better deal

pmaske

Jan 7, 2012

We just purchased our fifth Toyota vehicle and the last three have all been purchased and serviced at Fox Lake Toyota. Curtis has helped me find the perfect vehicle for our family the last three times. Thanks Curtis!!

cman153

Dec 30, 2011

I had a simple oil change on my 2004 Sienna and the technician dropped oil all over the manifold. Jason was honest enough to tell me. because the technician didn't even try to clean it up, I now have the overwhelming smell burning oil throughout the cab! Funny thing is (not really) I just paid Toyota to clean up the engine! what a mistake.

mhutson

Dec 29, 2011

Much research was done while looking for a used car. Fox Lake had the lowest prices so naturally that is where I went first. Long story short: My experience at Fox Lake Toyota Scion was impeccable most due to the service received by our salesman, Curtis. Curtis was not pushy and answered all questions. He made the whole "car buying" experience painless. I would recommend Fox Lake Toyota/Scion to everyone for their next vehicle purchase.

lexirae05

Dec 25, 2011

It was a great customer service experience and everyone was amazing. They were patient and worked with us. Bob, Larry, Ed and Nate were outstanding.

raymondcapa

Dec 9, 2011

Service was excellent, no hassles and staff was very friendly and professional. Would recommend this dealership definitely. Also, John gave me a walk through of the new car I purchased which i found very helpful.

gregsadowski

Dec 6, 2011

I sent in an email over the holiday and Curt gave me a call on the next business day to discuss the car I was interested in. I talked to him and discussed warranty and other issues regarding the vehicle and felt satisfied that it was worth my time to visit this dealership (this dealer is an hour and 50 miles from my house). I was greeted when I arrived and found Curt and we went thru the normal process of a vechicle purchase (test drive, trade-in, paperwork). Curt and everyone at the dealership were very courteous and within 2 hours of arrival I drove out with the vehicle I was interested in. Couldn't get any easier than this.

Richard W. Kangas

Nov 26, 2011

This is the second car we have bought from Curtis Byland at Fox Lake Toyota. We asked for him a second time as we found him to be very helpful, knowledgeable, friendly and did not high pressure us. If we bought another car we could see him again.

tobysnack

Nov 18, 2011

We purchased a Certified used Toyota Rav4 that we saw at Fox Lake Toyota on Autotrader.com, and had it shipped to our home in Seattle. The pictures were accurate - the car was in excellent condition and exactly what we wanted - completely up to the standards of the Toyota certification. Bob and his co-workers at Fox Lake made the process of buying a car over the Internet smooth and easy. And, the price was the best we could find anywhere in the country on the age, mileage and style we wanted.

KayJacobson

Nov 15, 2011

John was very friendly and professional to work with. He answered all my questions and was very helpful getting my purchase started before I arrived at the dealership. Would definitely work with him again. It was a pleasure dealing with Fox Lake Toyota.

sviramontes

Nov 14, 2011

Buying a new car in the past was something I always dreaded because of the pushy sales folks and or the whole price negotiating waltz. My husband and I had set our eyes on either a Hyundai Sonata or a Toyota Corolla which we were looking to buy some time before years end. Fox Lake Toyota was our first and last stop, Curtis Byland our sales consultant was just phenomenal, he made the whole process very easy for us with out any of the back and forth that takes place at other dealerships. Curtis not only sold us a great car he also introduced us to a great dealership with exceptional customer care and professionalism that we didnt know existed right in our neighborhood. Well definitely be back for our next new car (Toyota Sienna) in a few years.

Caridad Perez

Nov 13, 2011

I've enjoyed doing business with Lake Fox Toyota. Great people to deal with. Completely satisfied with purchase, I will highly recommend this car dealership to my relatives and friends.

wobby

Nov 8, 2011

I am very, very pleased with this dealership. I was looking at a lot of cars and ended up buying a Toyota from this dealership. They never pressured me at all into buying the car that I didn't want (I didn't want black) and they called me the next day to tell me that they got a different color in. I am amazed at how friendly everyone is at this dealership. It's very impressive, you don't find customer service and friendliness like this very often.

veritylaveau

Nov 4, 2011

I cannot say enough good things! From Curtis to finance, it was a smooth and enjoyable experience. I will definately recommend this dealership and Curtis.

nutn

Nov 3, 2011

I was very pleased with this dealership from the first time I walked in. My wife and I were shopping for a truck all day and stopped at this dealer on our way home. It was a half hour after they already closed and we felt welcomed from the moment we walked in. My salesmen, John Ippolito, was very pleasant and not the typical salesmen that swarms all over you. He answered all my questions, gave me brochures and showed us a few trucks outside, in the dark, and just took the time with us even though it was late. It was such a pleasant atmosphere compared to the many hours spent all day at the other dealers that I knew I wanted to give them my business when my wife and I walked out. That was Saturday night and we went back Monday and bought a truck!

peters78

Nov 1, 2011

My salesman listened to what I needed and what I was asking for in the way of a deal. He displayed excellent courtesy, patience and was easy to do business with.

john henery

Oct 28, 2011

Good Sales person, good price on trade in....They answered all my questions on a new type of car and did not belittle my trade in like many dealers do...

tjlglpd02

Oct 28, 2011

Dan was very down to earth and accomodating. I gave him a target price range and told him my goals and he stayed within that price range. He did not give any high pressure sales pitch, was honest in his opinion of different cars I was looking at, etc. The entire staff at Fox Lake Toyota was helpful and friendly. The vehicles offered didn't seem to be overly marked up. Most were within the KBB range.

SandyMatt

Oct 25, 2011

very friendly dealership. It took a few tries to get a vehicle at the price we felt was appropriate, but it all worked out and my son loves his car.

sewlucky31

Oct 25, 2011

After researching website of different dealerships, we found the truck we liked. We visited the dealership and were able to purchase our truck. Thank you for the great service.

margmomof3

Oct 14, 2011

Working with Dan Pagnotta and this dealership to buy a new car was a very pleasant experience. We feel that we got a fair price for our new car and for our trade in. They were very helpful and their customer service is outstanding. We will go back when we buy our next car.

pmaske

Oct 12, 2011

Purchased my 09 Prius from Fox Lake and Curtis about two years ago. While having the Prius in for routine service Curtis told me that they had just purchased a truck from the auction that he thought might be what I was looking to buy for a third car. He was right! The perfect fit for what I have been looking for. The Fox Lake Toyota team has been great to work with and I wouldn't consider any other dealership to service our three Toyota's

lmfoley

Oct 12, 2011

The whole experience at Fox Lake Toyota was a pleasure from time we stepped into the dealership. We drove all the way up to Fox Lake from the suburbs or Chicago on a recommendation from a family member, and it was well worth the trip! Everyone was friendly to us and there was never a feeling of pressure to buy. It was the easiest car buying experience I have ever had! My husband and I said that we will definitely go back there the next time we have to trade-on or buy a new car. Highly recommended!

frank.krozel

Sep 29, 2011

This is the second Prius that I purchased from Fox Lake Toyota. The first one was a 2006, once of the first that they sold from this location... That one has 206,000 miles on it now and my son now drives it. I purchased the second one, a 2011 from the same dealer because of the support / service / consideration that was provided to me over the past several years owning the 2006. I would recommend them and John Ippolito to anyone looking for a Toyota but more .. a Prius.

kzelkovich

Sep 29, 2011

John greeted us immediately when we entered the dealership and took us on a test drive. We had narrowed our choice of cars between the Prius and a Chevy Equinox. However after driving the Chevy there was no comparison with the comfort in the Prius. I called John the next day and asked some more questions . We were never felt pressured by him and all of our questions were answered. When we came in a few days later to purchase the car we were again met with friendliness not only from John but the entire staff at Fox Lake Toyota.Also In the purchase of the car, Nathan Galek explained the financing well and was pleasant to deal with. After purchasing the car we received a call in error from the Service Dept about a part it was thought we purchased. Richard Owen the Service Manager took care of the problem immediately.

Dschabow

Sep 23, 2011

I owned a minivan for a long time and I was hesitant to give it up.Curtis saw that, listened to me and found me a Prius with just the features that made me happy.

basholda

Sep 20, 2011

walked in to buy a used car, in good condition for a resonable price. Ileft the location driving a car I neder dream off!Exccelent customer service and services.Thanks a lot.

bkstone

Sep 12, 2011

I shopped on the internet for several weeks and everytime I changed my criteria, my new search brought me to Fox Lake Toyota. I finally contacted them and even with storms and losses of power, Fox Lake Toyota stayed in contact with me. Several inquiries when their power was out and I always received a reply. Great people to work with. I'm happy with my purchase and the service I received and plan on receiving in the future. Curt was not only helpful but knowledgable and made my first car buying experience a pleasant one. Great place.

ljohnson1526

Sep 6, 2011

I went in to the Fox Lake Toyota store because I had seen a couple of trucks on the internet site I wanted to check on.I actually was looking to replace a 2000 Tacoma that fell victim to the frame corrosion buyback plan and I was specifically looking for a 4 cylinder / manual transmission model with 2 wheel drive. These are generally hard to come by, especially before winter.John Ippolito approached me and we discussed what my requirements were for the vehicle. John checked inventory of new vehicles and we discussed bringing in a couple of local trucks for me to check out. Larry from the used vehicle side overheard our conversation and approached John about the availability of a used Tacoma that he had coming in that evening. I agreed to look at that vehicle and asked if John would contact me when it arrived. John called later that evening and we scheduled a test drive for the next morning. The test drive went very well and John said that he really wanted the truck gone over by the service department before the truck would be sold. My feeling on that is the detail given to make sure that the vehicle was in great shape prior to the customer taking delivery is exactly what I wanted to hear. John could have taken the money and ran but he showed interest in making sure that I would be pleased with the end result, not just settle for what was presented.When John called that the truck was ready, I was like a kid at Christmas. The vehicle had been completely gone over and the paint had been buffed to look like new (there had been a few scratches in the clearcoat from the previous owner). I took deliver on that day.Since the delivery, I have been contacted a couple of times to make sure that everything is good. This gives a feeling of true commitment from the people of Fox Lake Toyota that they really care about their customers.Also, I want to comment on the price that I paid for this vehicle. I had been looking for a replacement for my old truck for approximately a week and a half. Everything that I saw prior to this vehicle was anywhere from $1,000 to $1,500 dollars more than what was quoted to begin with from Fox Lake Toyota. I did not feel the need to "beat up" John to get the price that I was willing to pay - I got a good, fair deal right up front. I really appreciate that.

schecmi

Sep 2, 2011

Never owned a Toyota until I went to Fox Lake Toyota. I now own three. Fox Lake is a great dealer - friendly, honest, curteous, and professional. They are great. When it comes time for a new car, I know where to go - Fox Lake Toyota!

tulleytown

Aug 30, 2011

We had bought a car from Curtis before which made us come back to Fox Lake toyato, we have had nothing but great service with the first can and so far with the ne car as well.

Dtranter1

Aug 12, 2011

Everything was great at Fox Lake Toyota. Greeted when I walked through the door. Was test driving with in the first 15 minutes. Process was fast and seamless. Had a good time overall. I would recommend this dealership to others looking for a new or used car. Thanks again guys.

dweber07

Aug 8, 2011

Everything went smoothly and all my questions were answered. The deals that came with my package was definatly a plus on why I went with this dealership. Everyone was very helpful and made me feel comfortable with my purchase.

indycolts1

Jul 29, 2011

Fox Lake Toyota was great to work with. After negotiating a deal on my new Toyota the Sales Agent even stayed well after hours and did a great job of going over all the features of our new vehicle. The know how to treat the customer at Fox Lake Toyota.

sryan78

Jul 28, 2011

My experience was very satisfying. I walked in, met Bob and told him what I was looking for and what I needed and I didn't have any issues. He got me in the price range I needed and it wasn't the usual car buying nightmare you hear about, I was in, out and very happy. I am very happy but if I were to give any advice or pointers there were a couple things, when I left the car was completely on empty which normally the cars are filled up before you leave the lot (at least that has been my experience). Also I had to come back the next day as the fuse was blown in the outlet (not big deal) just something that could have been caught and the car was sold to me with no car mats, again no big deal it is just the little extra perks that are always nice to have. Oh and one last thing, the cd player does not work properly so I will be scheduling a visit to the service department very soon, I tried it the second day I bought it and there is something wrong with it. Thanks again and I will refer my friends and family to you.

mdlohrenz

Jul 28, 2011

I found the experience to be enjoyable which is hard to do when buying a car I have found in the past. John was very friendly and non pushy which I like, I am more likely to want to deal with someone who is not pressuring me. I felt I got good information and liked the relaxed atmosphere of the dealership. I would say one improvement would be to make sure your website is more up to date as we were looking at 4runners and you guys did have 1 new one which happened to be the model and specs we were looking for, however the website said you had 25 including trail versions. I take some responsibility as I did not call ahead to verify that any of these were actually on the lot, however it woudl be nice to know the inventory was more acurate. In this day in age I think more and more people look at the online inventories before heading out. I know I do. So it worked out, however that would just be a suggestion. Otherwise I thought the overall experience was probably better than my other car purchases in the past. This would be my first Toyota and I would deal with Toyota in the future based off this transaction.

brschoppe

Jul 16, 2011

I was initially ignored by other Dealers when I walked into this place until Bob approached. Enjoyed working with Bob. He was pretty much to the point and wanted to get the sale done ASAP. This was both good and bad. He didn't waste my time, but his management did in trying to hammer out some of the final details of the sale. This is an "old-school" dealership where you will have to spend some time haggling for the deal you want. Two things I would have changed: 1. Didn't nead the video for the $600 paint protector after the sale. This was a waste of my valuable time! Also, would have like more info about the extended Gold Certified warranty up front instead of when I walked into the finance department.

Walihank

Jul 8, 2011

We have purchased several cars over the years but never with such ease and friendliness. The salesman was true to his word and knowledgeble. Easies purchase we ever made.

Kerry Burkoth

Jul 5, 2011

First the internet site was very interactive and I found out quickly that they had the car that I was looking for without wasting time. Second Dan was very informative and to the point, no slick sales pitch. He pretty much answered my questions and provided the needed info without being painful. He also gave us the impression that he was our advocate in trying to get as much money for my trade in as possible while being very realistic of the goals at hand.

roosterick1

Jul 4, 2011

We are pleased with the purchase of our new Toyota Sienna from Fox Lake Toyota. Dan Pagnotta provided us with practical advice about the vehicle we were considering. He showed us the key features of the vehicle and used his personal experience with his kids in recommending worthwhile features of the minivan. He helped us set up the electronic features of our new van when it was delivered.

idontwantone

Jun 24, 2011

I had a very pleasant experience. I found the staff to be very knowledgeable and I would highly recommend this dealer to all my friends and family.

bear19742

Jun 9, 2011

It was a great experance to get a used truck and they where very helpful and i will tell other people to go to this dealership and John Ippolito himself very helpful and nice to me, thankyou jeffery a. krueger

pjack1047

May 31, 2011

The experience at the dealership was really good, John knew all about the car and was able to answer all the questions that we had. He treated us very well as did others at the dealer, it was an overall good experience, and will recommend to other people.

klaczak

May 31, 2011

Everyone appeared to be quite friendly and easy to work with. Wife and I didn't get the usual B.S. that seems to come with most sales transactions on a big ticket item.John Ippolito comes across as a pretty genuine guy. The car we bought meets our needs and I believe we'll be back when we're ready for our next purchase.

ndgelato

May 27, 2011

Such a friendly place - Gill makes getting service done an unexpectedly happy experience. We live in Gurnee, but we continue to drive out to Fox Lake because of the people. It's also great that you offer wifi and comfy seats to pass the time. See you in 5,000 miles!

MissB9

May 26, 2011

This was my first time purchasing a car on my own. I did tons of research on my own before I even went into a dealership. I wanted to make sure that I was as informed as I could be. I have been warned about "sleezy" car salesmen and what not, and I didn't want to be taken advantage of. I spent about 10 hours at the Fox Lake dealership over the course of 3 months. They were in constant contact with me, making sure that they were meeting my needs and answering any questions I had. They were patient, informative, and a pleasure to work with. I would recommend Fox Lake Toyota to any of my friends and family. It's been a great learning experience, and I feel confident that I was taken care of and that I got a great deal.

tjcarstens

May 25, 2011

Bob is always very friendly and professional. I have purchased two New 2010 Toyotas from him at Fox Lake Toyota. I had reffered him to a friend loking for a Sienna Mini Van. Bob kept in contact with me trying to help my friend get into a new van.My friend decided to buy a Toyota from a dealer much closer to his home for convenience purposes only.I make it a point to stop by and say hello to Bob each time I am in Fox Lake Toyota for general maintenance and service visits. I have been to many car dealers in the past and walked away from deals that I felt pressured into. That pressured feeling is never one that felt in my dealings with Bob.

Kaylin

May 22, 2011

I went to over 5 different dealerships looking for a car. I was getting so stressed out with going to all the different dealerships. John was BY FAR the best sales guy that talked to me. I felt I could trust him and he wasnt pushy like every other sales guy.I will ALWAYS recommend him. I was so very happy and still am with how everything went.

Rlukawie

May 17, 2011

I had great experience while purchasing a car, the sales and finance assistance I received really stands out from the other stores I visited. Your professionalism, honesty, helpfulness most defenately is very appreciated. I certainy will recommend your store.

aksmith4

May 11, 2011

This was my first car purchase, and I had been to other dealerships looking at vehicles. None of the others compared to the service I received at Fox Lake Toyota! They were friendly, fun, and knowledgeable! They also provide wonderful service for my vehicle! I only take my car, even for just an oil change, there because I trust them, and I don't feel like they are taking advantage of my lack of knowledge related to cars and services. They have been so helpful, and it was a great first car purchase experience!

mandersen

May 11, 2011

We decided that we wanted to purchase a new "Green" vehicle due to the fact that my wife's company would pay for almost half of our car payment every month if we did so. We started at a different dealership on a Friday night and after they had no color options, and only one Prius that we could buy, I found Fox Lake's info through a mobile app on my iPhone. At this point it was 7:00pm on a Friday evening, I called them up, talked to Bob and they had what I was looking for and in stock. We quickly left the first dealer, made it to Fox Lake Toyota at 7:58 (they close at 8) and worked the deal. Wegot the car we wanted at a nice price with no haggling. Bob was a good guy, answered all of our questions and went the extra mile whenever he could. I would highly recommend this dealership for your new car needs.

twinlaker

May 4, 2011

I stopped in to look at the new toyota FJ, They were very helpful they sourced the colors and options and had the Truck delivered the next day, I have purchased many trucks and this was by far the best experience I have ever had, I did not feel like I got rippede off as you usually feel when you walk out of a dealership. I have purchased from RAY, RAYMOND, CARMAX, CLASSIC, ROCKENBACH, JOHN ELWAY, and this was by far my best and friendliest experience, service is excellent and they are always helpful and not pushy. HIGHLY RECOMMEND.

kjmarkham

Apr 30, 2011

I had a great experience at this dealership. Now, I was buying a prius and had to pay msrp so I didn't have to negotiate price but I did get a very fair offer on my trade-in and super deal on my extended warranty. My salesman, John I. was very straightforward and went above and beyond my expectations. He never once tried to push for an upgraded model, or add-on. He didn't try to talk me into another car (like a previous dealership I had worked with) He was very hardworking throughout this process and even answered my phone call after hours. The best trait of this dealership is their laid-back approach. They are always smiling (especially Larry) and friendly and make you feel like you're buying from an honest group. Also, there are free sandwiches and car-washes on Saturdays, nice!

swat0303

Apr 25, 2011

Stopped here when I was shopping for my new camry because the billboards that said lifetime warranty. When I asked to see a copy of the warranty, everyone there started to avoid my request for at least half and hour. When I finally said that I was leaving because of that they showed me 2 papers that discribed thier "warranty". What first got me is that the first page said "This is not Insurance".. The "lifetime warranty" seems to be an agreement with only Fox Lake Toyota that if you do every facotry recomended service, Fox Lake willl repair your car for free. There are so many holes in it that I doubt you would ever get reimbursed. I asked wha would happen if I brought my car in at 5,600 miles for an oil change instead of 5,000, would I still be covered? They said probly not. Another hole. Would this still be honored if management changed or the dealership got new owners???? No answer. I managed to get a copy of the agreement to take home and read. It seams like if there ever was a problem, the company who "administers" it would be responsible for finding a way not to pay instead of paying it. My gut feeling said run. I did.

Shammy

Apr 15, 2011

The sales people there are very pushy and tried to guilt us into buying a vehicle that was overpriced. The sales manager was very unprofessional and rude when we were trying decide what would be the best decision for us. We WILL NOT be returning to this dealership!

jsmith123456123

Dec 18, 2010

My wife and I were interested in a 2010 Toyota Venza. We went to 3 different dealerships around the area and did not see anything that we were impressed with. We decided to stop by Fox Lake Toyota one early afternoon to test drive a 2010 Venza. We went into the dealership and saw a red venza being displayed on the showroom floor. My wife and I walked overf to it and look at the msrp price, $28,950. We met up with a salesman and we went and test drove a loaded 2010 black Toyota Venza. When we got back to the dealership, we told the salesman that we were interested in the red venza on the show room floor. I asked my wife, the msrp on that vehicle was $28,950 correct? She said yes, almost automatically the salesman cut in and said I think that this venza' msrp is $32,750. I said that cannot be because I know what price I read. We went over to the car and look at the data sheet again, and I could not believe it, the msrp for that car now showed $32,750. I looked at the window where the datasheet for that car was located and there was some tape left behind from the datasheet that someone at the dealership removed while my wife and I were test driving the black venza. I called salesman out on this, he obviuosly denied it. I asked him if he really wanted to take that stance and he said that there was no way that they would do that. So I decided to let him look at my phone, I took a picture of that msrp datasheet that was mmmon the red venza that was in their show room about five minutes before we went out to the parking lot to go for a test drive in the black venza. You should have seen his face. I immediately said you know what, you are a liar and a crook. Who changed the msrp sheet? I know you did not do it because you went on a test drive with us. He did not answer. He told me and my wife to leave before he called the cops. I told to go ahead and call the cops because I am planning on calling the channel 3 news to report what had happened here today. My wife wazs gettin.g upset and a little embarrassed so I decided to let it go and walk oujt of Fox Lake Toyota Forever.

bmgearhead85

May 26, 2010

i first bought a malibu from them and it turned out to be a lemon because it had a front end collision they tried to hide so they put me into a 2005 toyota camry and said it was a perfect vehicle and nothing goes wrong with them plus its backed with a 100000 mile warranty. well as soon as the car hit 100000 the transmission went out and it had to be replaced and now the maintenance light is on and its had an oil change and everything. they sold me a junk car. do not buy from them they will rip you off!

nataswon

Jan 19, 2010

Greetings - My experience with Fox Lake Toyota, thanks to Bob and those that assisted him, restored my faith in dealerships as a whole and kept me from moving away from the Toyota brand. Briefly, I originally started with Libertyville Toyota who did not call me back when they said they would and essentially treated a loyal customer so horribly I cannot imagine how they treat new customers (I personally purchased 4 vehicles over the years from Libertyville Toyota not to mention the numerous cars from friends and family based on my experience). Thanks to their lack of customer support I started to look at Honda's.My wife, however, had introduced me to Gabby at Fox Lake Toyota who in turn directed us to Bob Vrakas. Bob maintained contact with me by calling/emailing me as he said he would. He went the 'extra mile' as he himself test drove a vehicle I had doubts about. In the end, he was able to provide to me a Rav 4 4x4 at a reasonable price and I was able to turn in my old 2005 Highlander and become a fan of Fox Lake Toyota. Trust me, I am a very loyal customer when treated well and everyone at Fox Lake were very friendly and take customer service to a new level. I will be directing all of my friends and family not only to Fox Lake Toyota but especially to Bob Vrakas. He made us feel like we were his only priority and provided to us what we needed/wanted. I couldn't be more happier.Thank you Bob, Nate and Ed and everyone at Fox Lake Toyota.Marshal EinbinderProud owner of a 2007 Rav 4 4x4

pyzowka

Dec 12, 2008

My experience was very positive in that all my questions were answered, and I felt they were genuine about their answers. They were willing to get me the car in the color I wanted, where other dealerships made excuses or simply refused. We finalized the deal with Scott Nielsen, but that would not be possible without Michelle DeAngelis. She was honest, upfront and made this a good experience for me.Fox Lake Toyota made a task which I was concerned about a comfortable experience.

limr

Oct 30, 2008

Very friendly, courteous, efficient, helpful and knowledgeable staff. Look for Michelle DeAngelis when you visit this dealer. They are quite upfront with their prices, not to mention their lifetime power train warranty. Look for Ed Obrien, he'll give you the best price. Thank you Fox Lake Toyota, especially to Michelle.

1lowss

Oct 13, 2008

Is there no Customer Service in the World today? Certainly not at Fox Lake Toyota. I have never had a more horrible experience buying a car. I will say the car is not them problem it was just the complete lack of care and concern from the Salesman to the Sales Mgr. I really wish we could go back to a time when Customer Service really meant something. I would gladly pay a little more for extraordinary service. I will not recommend Fox Lake Toyota to anyone.