Used Cars for Sale at Gates Hyundai in Richmond, KY

leah.nugent

Oct 11, 2016

Brian was very helpful in my process to get a new car ! Everything he explained to me made sense and he was very patient with me. However, one of the other employees who had me sign the rest of my paper work got angry with me after I signed the wrong part . He made me feel very rushed and had a bad attitude after that.

anthonymicahlee

Oct 6, 2016

Professional salesmanship, kind and courteous service, and in my opinion this is one of the highest quality products on the road. Gates Hyundai was a superior experience

nancy11

Oct 6, 2016

Gates Hyundai was one of the best dealerships I have ever experienced. I never felt I was getting a bad deal and every question was answered quickly and in a professional manner.

rwright4

Oct 2, 2016

The F&I guy [Jeff I believe] was also great! The entire experience was great. This is the 3rd car I have purchased from Scott and will go back to him if we buy again!

whitney2419

Oct 1, 2016

I was more than impressed with the staff!! They where really friendly & done everything possible to assist memail in the process of buying a car.

bridgett-hibbard

Sep 24, 2016

I contacted Gates through email. From day one, I received service that was set on meeting my car needs. Mike worked very hard to accomadate my wishes and work around my budget. I could not be happier with my purchase, service, & the great deal I received. I would definitely recommend Gates Hyundai!

jsutton91

Sep 22, 2016

Everyone was excellent. We had a great experience and would recommend this dealership to anyone.no one pressured us to buy something that we didn't need. They seemed to be looking out for our interests.

bucsfaninky

Sep 21, 2016

This dealerahip is very easy to work with. They are professional, no crazy price switches or pressure. I bought a 2015 from them, it got totaled, but i like the vehicle and the dealership so i came back and bought another one.

kmalonejohnson

Sep 17, 2016

Tom, the salesperson at Gates was excellent!! At no point did he (or anyone) try to convince me to purchase a more expensive vehicle - he listened to what my needs were and found me exactly what I needed. The finance process was easy and no pressure. I've bought new vehicles at several other dealerships and have never had an experience that was as well managed and professional as the one at Gates!! Definitely 5 stars and two thumbs up !

elkins.susan

Sep 16, 2016

Very happy with this purchase and very pleased with the service we received at the dealership. Highly recommend to any one looking for an affordable, nice looking car.

rjcgentry

Sep 10, 2016

Excellent experience! We had no issues from the beginning to the end. We walked out with more vehicle at our original price point. We would definitely recommend Gates Hyundai to our family and friends!

lnthofmann

Sep 7, 2016

Awesome service with friendly staff. The process was very simple and much easier than expected. They worked very hard to get us financed in a way that was agreeable to everyone.

jimelliott0

Sep 1, 2016

A great experience buying a vehicle from Gate's. I would definitely recommend them to all that I meet to buy a vehicle from. Cal did a great job and was very patient and very willing to help. He answered any and all questions that I had.

KY White House

Aug 28, 2016

Thank you Buddy Rue for a pleasant car purchase! No pressure sales here, just a friendly and confident salesman! Two of the 3 cars sitting in our driveway are from the Gates dealerships. With the customer satisfaction we felt from Mr. Rue, that 3rd car out there may soon be a Gates! We will be back!

paulman62

Aug 23, 2016

This is the fourth vehicle that I have purchased from Gates Hyundai and I have always found Gates to be friendly, fair and honest. I highly recommend Gates Hyundai.

wagner17

Aug 20, 2016

The experience with our salesman was excellent, he was professional, and very knowledge about the Santa Fe that we purchased. Everyone at the dealership was very friendly and professional. I would highly recommend this dealership.

Chickey

Aug 16, 2016

That was by far the very best car buying experience I have ever had and I've been buying my own cars since I was 16, I'm 58. Big shout out to Cal Yamaguchi, he is so caring and really just helped me thru the process and I went away feeling like I made a friend and LOVE my new car.

robbinsjudy15

Aug 16, 2016

This was my first car buying experience! I have to say it was very pleasant. I would recommend this dealership to anyone. Very courteous and professional.

bryanmmi

Aug 15, 2016

This was a great experience. There was no back and forth about the pricing or extras only straight forward discussions about our vehicle of choice. This is the 5th Hyundai that my family has owned...we are completely satisfied with this brand and will continue to support our local dealership. In the past we had to travel to Lexington to purchase and maintain our vehicle, now it only a short trip across town. That makes a great vehicle even better!

bktaulbee

Aug 14, 2016

With 3 previous new car purchase experiences I generally dread dealing with car lots. Gates hyundai with no tricks and no pressure prove me wrong on my perceptions of car dealers.

harrispj45

Aug 13, 2016

Buddy went above and beyond to make sure we were comfortable and got what we wanted. The sales mananger who we signed papers with was very helpful explaining extra warrantys and insurances offered to us.

lucy4492

Aug 11, 2016

Dealer treated me with great respect and I was well pleased with my purchase. This is my second purchase and I intend to use Gates Hyundai in the future as I will be paying again .

Patrick and Shirley O'Brien

Aug 3, 2016

We have been customers of Gates Automotive Group for 2 decades. We have had the absolute pleasure of having Jennifer as our service advisor this entire time. She is the epitome of professionalism when dealing with any issue regarding any and all service needs. Her knowledge, interpersonal skills and patience make the experience pleasant. We are so fortunate to have her and her well-trained mechanics to rely on for our automotive needs. Thank you!

david37

Aug 1, 2016

I think the place done a good job but they really didn't help me get what I most wanted and had to settle for a different car.

dgregory0

Jul 28, 2016

Best experience and Cal treated us great. Best experience we ever had at any dealership. I recommend buying from this dealership. Overall my family was had a great experience

tputteet

Jul 19, 2016

CAL IS A VERY PROFESSIONAL, FRIENDLY AND INFORMATIVE ASSOCIATE. I WOULD HIGHLY RECOMMEND HIM AND GATES HYUNDAI TO ANYONE IN NEED OF A NEW VEHICLE.

bramsey21

Jul 18, 2016

This was my first time buying a car and Gates made it a great experience. Spencer Boots was so friendly and helpful. He spent the majority of the day with me making sure I found what I was looking for and that it was at my price point. He went above and beyond! I also got to work with Cal, Jeff, and Scott when purchasing my vehicle and they were also friendly and so helpful. I would recommend Gates to anyone looking to buy a vehicle.

fmdurham1

Jul 15, 2016

Buddy Rue very friendly and helpful when we were making our decision on the features and in selecting the best package for our vehicle. Jeff Graves was also very knowledgeable about the warranty and additional coverage options.

jswafd

Jul 14, 2016

Cal Yamaguchi was a joy to work with. He made the new car buying experience an enjoyable one. I would recommend anyone looking for a new Hyundai to take a look at Gates of Richmond.

tblackburn

Jul 1, 2016

Excellent place to buy a vehicle. Excellent service dept. This is the second vehicle I have purchased from Gates Hyundai . The people at Gates always treat you right.

mualaniz

Jun 30, 2016

Mike Vescio was by far the best salesman we ever had the pleasure of dealing with. His knowledge, attentiveness, professionalism and respect made the experience truly wonderful. Also, Jeff Graves was tremendously helpful and made the whole finance piece easy.

dgammon303

Jun 24, 2016

Excellent service, treated fairly, and got a great deal on the exact car that I wanted I knew how to work the navigation system and the extras for left. But it was great.

jennifer.may

Jun 16, 2016

Gates Hyundai is the only place to buy a Hyundai. Great prices, customer service, and maintenance needs. I'm already considering another vehicle from them. The zero percent financing and 5 year/60,000 mile maintenance made my purchase the only way to go.

eunospeed

Jun 11, 2016

Positive experience working with Mike Vescio and the rest of the team. Would recommend this dealership to friends and family for new or used cars.

ginaepperson

Jun 7, 2016

I was surprised at how well the buying process was and Jeremy and Mike were great sales guys. Rick made the negotiating process non intimidating. I would highly recommend Gates Hyundai.

impavic

Jun 2, 2016

First time dealing with Gates. I dealt with Rick Asher when he was with Glenn. He and rest of staff worked very hard to get me the best dael. Was a great experience

bnicole2

May 26, 2016

Best buying experience, bar none! I have purchased several vehicles and this was the only one that was STRESS FREE! Cal Yamaguchi was a true blessing, he did not miss a beat. I was very impressed by the dealership and the whole staff! I purchased a new vehicle for my daughter and Cal made that experience very unforgettable. I would highly recommend this dealership!

mpatrick33

May 26, 2016

Best car buying experience I've had. Zach was very friendly not at all aggressive. Let me drive him around in multiple cars. Not pushy at all. Done a great job.

jmbarrett11312

May 19, 2016

I was so impressed with the professionalism and overall quality of the service from start to finish with Cal and everyone else. I felt like family and was well taken care of. I had 3 kids with me who they made comfortable and did not act like they were a bother for them to be there.

Ramesh Badam

May 19, 2016

I've recently purchased Nissan Altima 2.5 S(2014 Model). I have received excellent service and staff are very cooperative and I can recommend

Kdeshawn1

May 17, 2016

I made the BEST decision to conduct business with Gates Hyundai, the team especially my Salesman (Jeremy) was friendly, knowledgeable, and put my mind to ease. The total processed was painless. The team did all of the leg work and explained every little detail with me. I was able to drive off the lot with my new vehicle the same day. Gates Hyundai will definitely have my business AGAIN.

lilee1997

May 9, 2016

The dealer was friendly and service was excellent. So far I like the car I bought. The car delivered to me is missing all the pads and I think that should be standard to go with the car. If you charge additional amounts for the pads (for front and back seats), you should let me know, I may want to buy them.

h.v.rigney

May 6, 2016

Very friendly. Went out of their way to explain all options of car. Sometimes feel the need of a 5 year old to keep me up to date on electronics.

lapl09

May 6, 2016

We have purchased 5 vehicles from the Gate dealerships in Richmond, Kentucky, and we seem to come back.! They have always worked with us on the purchase price on the vehicles we have been interested. Thanks again.

throwaway0

May 3, 2016

Mike Vescio is a great sales person that showed us what we wanted rather than what he wanted to sell us. He was straightforward with us and made a clear presentation of the pricing. He went out of his way to find the car we wanted even when they did not have one on the lot at the time we first visited. I will definitely come to Mike when I need my next car.

kayla_pingleton

Apr 30, 2016

Overall, it was a great experience. Buddy walked us through all of the steps and did a great job. It was a pain free experience.

michellzonvayk

Apr 29, 2016

Everything about purchasing both cars went smooth. Our salesmen, Mike Vescio was great. The GM needs a bit of work on his people skills. After purchasing two cars, at the same time he should have acknowledged us and said than you.

madelinehunt

Apr 29, 2016

Best experience we've had buying a car. Seemed more honest and straightforward than usual. Friendly and pleasant environment - not pushy or rude like at some places. Easy to work with, and the negotiating was not as stressful as we experienced at Hyundai in Indianapolis. We will definitely be coming back in the future when we need another car.

joelfugate

Apr 27, 2016

Had a great experience in choosing a vehicle for me and very easy to work price with. The dealership was set up for my kids to be able to play and enjoy the experience too.

bopcop96

Apr 27, 2016

Top notch dealership with top notch staff. NO hassles, NO false promises!!!!! This is a very clean dealership. If every car buying experience could be this easy the world would be a better place

Troy Young

Apr 21, 2016

From start to finish, Cal Yamaguchi at Gates Hyundai in Richmond, KY provided us with first class customer service. His wisdom and insight was very helpful in selecting the right vehicle for our needs. We appreciate his not just being a salesperson, but one who sincerely cares about people.

Andrew1010

Apr 20, 2016

Very quick service for an oil change. also very nice and clean thanks to the wash and vacuum. Very pleased with the service at gates

vneace

Apr 7, 2016

I would recommend purchasing a car from Mike Vescio at Gates Hyundai in Richmond. I called the dealership in the morning and talked with Mike and told him everything I wanted--including the color--and the price range. The car was waiting for me by that afternoon and I drove it home that evening. Seriously!! I dreaded buying a car because of past car buying experiences, but my old car had close to 200,000 miles on it--and I am planning on using it as a second car. Wonderful experience--everything just as promised.

kmlainhart

Apr 7, 2016

Buddy was great. Very knowledgable and friendly. If I ever buy another car, I will find Buddy to sale it to me. All of the stuff that I dealt with was great.

john

Apr 4, 2016

Cal Yamaguchi was wonderful to work with. He knew the product he has to sale and worked very hard to find the car that fit my needs.

doylelester43

Apr 4, 2016

My husband and I had a really good experience when we were searching for a new car. Mike was really friendly and very informative. He show us all the features of the car. He also introduced us to other employees who would help us in buying the car.

alitod

Apr 3, 2016

I live over two hours away from Gates but it was well worth the trdrive for me to get there. They were upfront with their pricing and gave me a fair price for my trade in. I knew what I was looking for and was not pressured to change my mind in any way. Due to my long drive, Mike worked out the details of my purchase over the phone the day before. Mike made the process of buying my Santa Fe as easy as possible and I have recommended Gates to anyone I know looking for a new vehicle.

lmlucas19

Mar 28, 2016

My experience with car shopping and pricing was great at Hyundai Richmond. I would definitely recommend them to anyone who is looking for a car and great service. I do not have anything negative to say about this dealership. It was overall a great experience!

kevcosby

Mar 23, 2016

It was nice working with the friendly knowledgeable staff at Gates Hyundai. They provided me with a fair deal on my new car and were helpful in explaining all of the technical features. I highly recommend the dealership and will use them again for future purchases.

jean.tharp0

Mar 11, 2016

The staff was very helpful. They met all my car buying. I'm very glad I chose Gates Hyundai! I will recommend everyone I know. I couldn't have asked for a better place to buy my car.

tom.w

Mar 11, 2016

Mike Vescio was excellent to work with. He made buying a car more enjoyable. All our questions were answered and I especially appreciated Mike answering my pre-visit questions via 'chat'. It saved me much time in my search for the right vehicle.

Aaron1982

Mar 7, 2016

The gates Hyundai dealership in Richmond was so nice to deal with not only was it a great dealership but the sales staff was GREAT

JEAN.THARP

Feb 16, 2016

Great!!Told a cousin about Gates Hyundai and Buddy Rue and she went to next day and bought her a car. Very happy with my new car!

Kim Garrett

Feb 9, 2016

Buddy Rue and Tony Abston are both wonderful!! They worked a miracle to get me in a great car. They got my payment where I wanted it to be!!

RANDALLHUNSUCKER

Feb 2, 2016

Great experience that's why I came back this year after purchasing a 2015 Sonata in Aug 2014. Treated very well by the sales, service and parts staff.

crazycatl8y

Jan 14, 2016

We ran into a few roadblocks along the way, but made it through. These guys did a great job, I'm not the easiest person to deal with. That being said, for me to leave satisfied and still be happy, nice work. ;) I ended up leaving with something better than what I had initially came for. Thanks for all the help guys!

MISSYBUG6

Jan 3, 2016

We are so happy with our Sonanta! The staff at Gates Hyundai were so great! If you want a great deal on a GREAT Car, you need to shop at Gates Hyundai! Our salesman, Brian McMahan answered all our questions,and was a pleasure to deal with!!

HILLARYBLEDSOE

Dec 31, 2015

Recently purchased my second car. through Gates Hyundai, I highly recommend them, they dont bull crap you around and waste your time like most dealerships, Brian was very straight forward about everything, and very friendly... I'll never go anywhere else for a car!

lizs0568

Dec 30, 2015

I purchased a certified pre-owned and am the happiest ever. I will recommend them to all my friends and coworkers. Tony Abston made this experience painless and efficient. I was given my options and driving away in minutes. This was the best car buying experience ever.

JOEGARUSMC

Dec 29, 2015

Buddy was extremely professional and polite. It was a pleasure doing business with him, would definitely work with him again and recommend him to someone else.

supad318

Dec 26, 2015

I'm unsure where to start. Gates Hyundai and Internet Sales Manager Brian McMahan has exceeded my expectations. Thanks to website www.cargurus.com, I found a 2012 Nissan Altima 2.5 SL with less than 3,400 miles. Needless to say, I was very hesitant and reluctant to buy from them because they're out of state and 800 miles away. I live in Louisiana. I had a very affordable pre-inspection of the car performed in nearby Lexington (Auto Tech). Their rigorous report came back A+. Whether Gates Hyundai knew beforehand or not, the car had minor touch-up paint that you can't see with the naked eye. It was detected via UV light in an automotive shop. (This wasn't a make or break deal for me). Everything under the hood, inside of the car and under body came out phenomenal; not 1 ounce of rust on a nearly 4 year car with 1 owner. The only "major" issue was the tires were cracking bad from sitting on the lot. I requested the dealership to replace a minimum of TWO (rear) tires and I'd take care of the front tires later. They were committed in the sale and did what it took to make it work. What sold me on the car was a pre-inspection and I previously owned a 2008 2.5 SL Altima that I drove to 90k miles before I sold it. My best friend works on Nissans for a living near Charlotte and works on a Nascar crew. Thanks to his advice and www.carcomplaints.com, I came to a swift decision. I'm a large guy 6' 3" and 320 lbs. I love a very roomy car. At no time did Brian pressure me into a decision. He was very honest and upfront. Most of you know that basically (all) car dealers try to rip off the customer one way or another. These Kentucky gentlemen are the most professional I've come across. Any question you have, you'll receive a swift response!! I can't imagine Brian having a negative attitude with any customer. Where I live, near Alexandria, LA, Walker Automotive has dominated the dealerships here for over 100 years. I've met some great folks at Walker. If Brian is not treated like royalty for his professionalism in KY, I can make sure he is appreciated elsewhere. (No, I'm not exaggerating!!!) I'm blown away.. Thanks Gates!!!

MISH1727

Dec 25, 2015

I couldn't have asked for a better sales person! I have told all of my friends and family to go see Brian if they are looking for a new or used vehicle! Made the experience of purchasing a new vehicle an easy and stress free transaction. He let us take our time and answer every question we had as well as addressing any concerns we have. I will most definitely be back to see Brian on my next vehicle purchase. Thank you again Brian! I LOVE MY NEW CAR!!

ARIAN.FONT

Dec 21, 2015

They made my first car buying experience very easy. They helped with every question I had and explained the car very well to me. I would recommend them to anyone looking for a new car.

Happy Santa Fe Owner

Dec 21, 2015

After researching several SUVs, we were set on finding a gently used Santa Fe Sport. We are extremely pleased with our vehicle. The customer service provided by Brian McMahan was exceptional. He made sure the vehicle was detailed and ready for me when I picked it up. He took time to demonstrate and explain the various features of the vehicle and even told me that he would walk me through things by phone if I needed help later. I am very pleased with the whole experience.

newhyundai122

Dec 19, 2015

Best buying experience ever! Highly recommend Gates Hyundai in Richmond KY. Salesman Brian McMahan was the best! No pressure. Non agressive. Asked all the necessary questions in order to show me which vehicles I could afford and went from there. Once again, excellent experience.

Thelma in Worthington

Dec 16, 2015

Purchased a 2016 Hyundai Santa Fe Sport December 14th, 2015 from Gates Hyundai in Richmond KY which was my first purchase from them, this Hyundai is now my 5th or 6th Santa Fe. Don't quite know where to start with the more than excellent service from my sales person Brian McMahan, he was I have to say the best I have ever dealt with. This will most definitely not be my last dealings with Gates and if needed hopefully Brian is still around. Thanks Brian for all your help, appreciate the good service.

VONNIEGURL18

Dec 15, 2015

First time buying a Hyundai. Awesome and seamless experience. Brian was excellent throughout the whole process. His timeliness in responding to our questions and providing the solutions we needed to finalize a sale was great. Thank you1

CFAWN65

Dec 10, 2015

Stewart and Mike were exceptionally helpful and went above and beyond to take car of us! We highly recommend Gates Hyundai. This is my second purchase of a new vehicle from Gates and my sone has also purchased from this dealership. Worth the drive for the personal service and a caring team of individuals!

VICKIE_S

Dec 8, 2015

We knew what we wanted and Mike Vescio walked us through the process of getting the right car in the right color with the desired options.

KENLA466

Dec 8, 2015

Love this SUV. Best warranty ever. Tons of accessories. Quiet, smooth ride. Plenty of power. All at the right price. I would recommend this vehicle to anyone

WGC060708

Dec 8, 2015

I am thrilled with my car and then entire experience was wonderful.I appreciate the way I was spoken to and how professional yet friendly everyone was.

BUB_HOWARD

Dec 2, 2015

Buddy Rue was very helpful and answered every question we had about the car. We had a great experience at gates Hyundai. All employees were helpful and got the car we wanted in our price range.

TAMARARICE

Dec 2, 2015

This was the best car buying experience that I have ever had. The salesperson was informative but not pushy. All around great car buying experience.

SharonBuford

Nov 25, 2015

Great experience! I would recommend this dealer. Thank you to Brian for all his hard work to get us into this vehicle and calling me for a great deal.

DSCLIN01

Nov 19, 2015

This is the second vehicle I have leased from gates Hyundai, and the buying process was great both times. They are easy to work with and always make me a great deal. Will definitely recommend them to anyone looking for a vehicle and will definitely do business with them in the future. Completely satisfied!

TAMMY3982

Nov 18, 2015

We enjoyed working with buddy. We knew what we wanted and how much we were willing to pay and he was able to guide us into the right vehicle

Goldwinger

Nov 10, 2015

I have purchased 3 vehicles from Brian McMahan at Gate HYUNDAI and will continue to recommend him and this dealership to others. No pressure, friendly, open, and committed to my needs for a vehicle.

Beverly

Nov 10, 2015

I had a great experience buying my new car. The whole team at Hyundai was very helpful and very professional. I would definitely buy a car there again or recommend someone to buy a vehicle there.

JESSICA.LUJAN9112

Nov 9, 2015

This was my first car buying experience and I was hesitant at first because I know how it can be at times. Buddy and Zach were great about getting all the paperwork done. The whole process was easy and hassle free. The day I picked my car up everything was ready to go and figured out.

jonese00

Nov 5, 2015

I worked with Brian McMahan using mainly texting and a few phone calls. I was an out of state buyer of a particular car Gates dealership had. Brian was very quick responding with texts, pictures, a video, and helpful assistance in making the overall experience wonderful. My wife and I drove 3.5 hours to pick up the car and Brian had it waiting at the front of the building all ready. He took the time to show us the details of the nav system and paired the phone to bluetooth. I would recommend the dealership and definitely Brian as a great place to purchase a car.

THERESA.PLYMPTON

Nov 2, 2015

I've bought a lot of cars since my first one in 1972. This was my first Hyundai purchase and it was one of the best car buying experiences I've had. Buddy was never pushy, never tried to talk me into buying something I didn't want, never tried to "blow smoke". He was straight forward, honest, conversational, funny, and a treated my wife and me with respect from the moment we met him. Drew worked hard to get us the financing terms that we wanted and to get the deal done without making the whole situation stressful. It truly was a great car buying experience.

belles073

Nov 1, 2015

When I first started looking at cars I didn't think that I would have any luck. We went to many dealerships before going to Gates and they weren't very helpful and I didn't think that I would ever find one. We stopped by Gates just to see what they had and Buddy was very nice, professional, and helpful. You could tell that he really cared about his customers and helped me find the perfect car. He worked really hard to help me get the car I bought and after this experience I couldn't imagine going anywhere else for a car. This was my first experience buying a car without the help of my father and Buddy made the experience a lot easier than I thought it could be.

leftypancho

Oct 31, 2015

Brian McMahan was great to work with as a salesman. He was professional, not pushy, and gave me a great deal. Very happy with purchase. Would feel confident referring my friends to Brian knowing that he and everyone at Gates would do a good job for them.

DelBrock

Oct 29, 2015

Brian was great to work with from the initial Internet contact to the actual purchase. He was not pushy which we appreciated. We told him the type of vehicle and color we were looking for and he found the exact vehicle we were looking for. We are very happy with it. Outstanding salesman and dealership. Everyone was very helpful and friendly. We will definitely recommend Gates to family and friends. Delmas and Joyce Brock

ROBIN0

Oct 23, 2015

This was the second vehicle my wife and I purchased this year from Gates. The staff are knowledgable and extremely helpful, friendly and professional. This was a wonderful buying experience, as was my wife's Santa Fe in March. I will not buy a vehicle from anyone else. Buddy was everything you could want in a salesperson. Knowledgeable, friendly and not aggressive at all. He put us in the right vehicle to meet our needs at a cost that was affordable. Very easy and fun buying experience. I would recommend Gates and Buddy to anyone.

JEFFREYLOSMAN

Oct 15, 2015

Everyone was very helpful and friendly. We feel that the dealership really did put an effort into earning our business. We will recommend this dealership to our friends and family.

GMCKWAGNER

Oct 11, 2015

Brian was wonderful to work with from the initial email contact to the actual purchase. He was great at follow up but never pushy which I truly appreciated. My son who is also in the market for a vehicle and I also were assisted by Buddy Rue on our first visit while Brian was wrapping up with another customer and Buddy too was great. It was pleasure working with the folks at Gates.

MIANST0

Oct 8, 2015

Outstanding salesman and dealership. Will recommend to my friends. Hope the car is as good in the long run as it looks now. Hope to be a Hyundai owner for life.

HEROES1

Oct 6, 2015

Buddy was great - the experiences otherwise were good, but not great. There were some communication issues about what documents I should have brought with me to pick up my vehicle, but nothing I will fret about.

JShook

Sep 27, 2015

I bought my new car online and the experience couldn't have been better. I never felt pressure from the staff and the price online was legit. They did not tack on every rebate you can imagine (that you don't qualify for) just to get the price more attractive online. What you see is truly what you get. Brian even worked to get me a great financing rate on top of a great price. To top it all off, even though I was prepare to drive over 200 miles to make the deal happen, they arranged to have the car delivered to me. First time I have ever signed paperwork in my driveway for a new car. I will be shopping here again. Great experience!!

robert0808

Sep 20, 2015

I am E-3 Lcpl in the USMCR (united states marine corps Reserve) after getting off active duty it took a while to get decent employment. my credit went down hill in that time. After going to eleven different dealerships. I walked in to Gates Hyundai. Brian Mcmahan Found me i explained my situation and told him I had a 80% loan to value loan. He did not turn me away nor any of there employees. He quickly found a new vehicle to put me and my wife in. With a very small down payment we left with our new car. Take it from me don"t waste time with people who are just after your money start with this place.

ART.GOLDMAN

Sep 11, 2015

It was the best car buying experience of my lifetime. All the people were genuine. Felt I was buying a car....not that they were selling one. From the start they wanted me to be happy. Negotiation was easy bc it was like talking with a friend to get a reasonable conclusion. A couple of times they did not have the answer right then and they did not guess!! They took the small amount of time to get it right. I have told anyone that would listen that Gates is a class act... And I had never heard of this dealership a week before purchase.

jim

Aug 31, 2015

Well done Gates Hyundai smooth, no problems hassle free business. That's the way I like it. Best of luck with the next hundred years. Now the wife wants a new car, we maybe back soon lol

RPWH224

Aug 25, 2015

Our overall experience with your dealership was wonderful! We did not feel pressured into purchasing anything initially while there. Once we chose the car we wanted to test drive, Zach was prompt with the keys and helped us make a great car buying choice.

PMCKNNEY

Aug 18, 2015

My 2012 Sonata was totaled and I was still hurting from spending 8 days in UK Trama center. Needed to close the deal on a new Sonata and Buddy was very helpful.

BillT

Aug 13, 2015

Website prices are real, no hidden fees or tricks. Put a deposit down on a new Sonata without visiting the dealership since I live over a hour drive away. Well worth the drive. No pressure to additional options or warranty that wasn't previously agreed to. My salesman, Brian, was helpful, after the sale, with my questions.

devonh

Aug 13, 2015

I went searching for a 2014 Toyota Corolla S on the website CarGurus.com and messaged several dealerships about their cars via the website. The only one to contact me back was Brian from Gates Hyundai, and he did so within minutes. After expressing interest in the car, Brian drove the car all the way from Richmond, KY to Corbin, KY for me to look at, drive and ultimately buy. I'm loving my car and I couldn't have asked for a better car buying experience!

JWRIGHT0817

Aug 11, 2015

Best experience I've had at a car lot. Upfront pricing, no back and forth sales pitch, and they didn't try to sale me a car that I wasn't interested in. It was an easy decision and I was glad to make my purchase at Gates Hyundai!

LORI_KORETSKI

Jul 23, 2015

We would highly recommend this dealer to all! First time ever that purchasing a vehicle went so smoothly and quickly, very efficient in every way.

WILLIAMHISLE

Jul 21, 2015

Buddy was a great salesman who did his best to make sure that not only did we get the car we desired, but also get the deal we were looking for. Thanks guys.

ABBEY.SMILEY

Jul 21, 2015

Great experience and excellent customer service. I absolutely felt like I was getting a great price, and appreciated the thoroughness and honesty of the staff. I never felt pressured or misled when purchasing my vehicle like I had at other dealerships, and the staff was very accommodating to my needs. 11/10 experience

Bill14

Jul 6, 2015

A cars.com search lead me to their website where prices were accurate and did not include rebates that most people do not qualify for such as recent graduate etc.. I live in Louisville, about an 1 and half drive. I test drove a Sonata at a local dealership, whose initial price offered was too high but I gave them a chance to meet the Gate's price. They couldn't touch it. I want to thank Brian McMahan, who was courteous and answered emails promptly. Picking up the car went very well and there were no "surprises" and I appreciate the low pressure to buy an extended warranty or other add ons. Seemed like it took a long time, but probably because I did not finance through Hyundai.Bill

JJROBERTSON

Jul 1, 2015

Sound vehicle with nice options. The staff at Gates Hyundai took the time needed for us to work a deal with them. We appreciate their patience.

BRIAN.SHANNON44

Jun 27, 2015

Had to meet the staff after 7 one evening because of work. Staff stayed with me until 9:30 going up and above to be sure we were happy, we knew all about the car and even washed it before we left. Have bought many vechicles, one of the best experiences I have. Highly recommend giving Gates a chance. Great folks!

Nikki

Jun 26, 2015

This is my second car purchase at Gates Hyundai and again I'm impressed with the team at this dealership. Mike Vescio is a wonderful salesman I felt very comfortable with him he's super friendly. Overall this dealership is great. Thanks again to the team at Gates Hyundai!

IAM2JKANDERSON4

Jun 24, 2015

Our salesman, russell was great to work with and did everything he could to answer all my questions and help me purchase the car I wanted. Was not the dreaded experience I was afraid it would, considering some past experiences elsewhwere.

MMAAAHORN

Jun 23, 2015

Zach is an awesome Hyundai employee! We will definitely go through him for future vehicles. He's always polite and listens and goes above and beyond to help us!

Buyer2015

Jun 23, 2015

From the first impression of calling Brian to check on a 2012 Cerified pre-owned Santa Fe...to actually purchasing the car...we were very pleased & impressed!!

amyh

Jun 20, 2015

I live in Tennessee but found the best deal at Gates Hyundai on my new 2015 Santa Fe. Their online pricing is fair and transparent. That's not always the case when looking at cars online. All it took was a quick call to Brian and within 20 minutes, I had a copy of the window sticker and buyer's order in my email. With a quick downpayment, the car reserved for me and I traveled with my husband and kids that week to Richmond to get the car. Everything was as discussed and Brian's service was excellent. I highly recommend purchasing from Gates and you are in good hands with Brian.

MTDRAGON

Jun 19, 2015

Zachary bowman was absolutely fantastic . Really helpful. Dealership overall is great. Parts department manager is superior. And although we had to bring car in for a problem with the Bluetooth and phone the service department is also great.

Ken

Jun 5, 2015

Brian was great to work with and Gates Hyundai was quick and efficient with my loan closing. Easiest closing experience I've had. Will definitely refer my friends and work associates to Gates Hyundai of Richmond. Much appreciated Brian!

GLENCRABTREECHC

Jun 2, 2015

It was a good experience. Staff was knowledgeable and helpful. It took three visits for us to decide on a vehicle. We would shop there again.

IMPORTFIGHTERCAVALIER

Jun 2, 2015

Great dealership. 2nd car I purchased from gates Hyundai. Will be a future customer for sure. I also have recommended them to my friends as well. Great friendly staff that wants your business and they will do what it takes.

FutureRN

Jun 1, 2015

I love working with Buddy and the Gates Hyundai family. I had zero problems and felt absolutely no pressure from them. We were able to get a phenomenal car at an unbeatable price. I will definitely give my business to this car lot again, as well as recommend everyone I know to go there too.

SCOTT3

May 29, 2015

Awesome experience at gates hyundai, will definitely return for further vehicle purchases and will definitely recommend to family and friends. Love the full tank of gas.

csizemore

May 26, 2015

Buddy made the terrifying experience of buying my 16 year old son his first car areas free. He was very helpful and made us feel right at home.

Lori

May 15, 2015

Brian always takes the stress out of buying a car. We have purchased three vehicles from Gates in the past 8 months for our three daughters and have never been disappointed. I recommend Gates Hyundai to anyone I run into who is looking to buy a new or used vehicle and will certainly go back to Brian again in the future.

dbrock88

May 7, 2015

I had a very good experience at Gates Hyundai with the purchase of my last a vehicle. Everyone I encountered was very friendly and helpful, especially Ryan Amburgey . I would and will highly recommend them to anyone looking to purchase a new or used vehicle.

crk1120

May 4, 2015

Being a first time new car buyer, I was worried about the haggling and dealing with the dealer. I had a very bad experience with a Hyundai dealer in Florence, KY, but Gates Hyundai in Richmond, KY redeemed the Hyundai name. Mr. Buddy Rue was very understanding and continued to go back and forth and did not seem to get annoyed at any point. He was able to get right into my price market that I was looking for. It says a lot that I would drive 90 miles away just to go to Gates Hyundai again. Great staff and facility.

Fugate

May 1, 2015

In my opinion Gates Hyundai is a great place to purchase a vehicle. Everyone I encountered was very friendly and helpful, especially Brian McMahan. I love my Hyundai I purchased and the entire process went very smoothly. I would and will highly recommend them to anyone looking to purchase a new or used vehicle.

Wittfam07

Apr 20, 2015

Can't say enough good things about Gates Hyundai and especially Brian McMahan. I love the car I purchased and the entire process went very smoothly. Would highly recommend to anyone!

snoopy12

Apr 17, 2015

Would recommend this dealership to all of my family and friends. Ryan Amburgey was an absolute joy to work with. Very impressed with his level of professionalism and knowledge of the business. This deal is hip goes the extra mile!!

Lester D.Moss

Mar 20, 2015

I had a tire that got a not on it and not only. Did they call , make the calme and fix it They lend me a car no cast tell they got. It fixed! Id like to say thanks ! ! ! Thank you Stewart Haddix, Ryan Amburgey, Danyal and the rest of the great staff at GATES HYUNDAI !!!

MikeH

Mar 1, 2015

The salesman (Drew) was good but we were unable to agree on a price. I asked for the key to my trade to be returned so I could leave, and walked out to the showroom to wait for my key. At this point the Used Car Manager (Tony Abston) stormed out of his office with my key yelling at me what the H..L is it going to take to get you into this car. He proceeding to throw my key at me while calling me a bully and accusing me of trying to strong-arm the salesman. He then proceeded to follow me out to my car still yelling and calling me a bully and continued this while I was backing out of my parking space. All of this took place with about 8 to 10 other prospective customers in the showroom, all of them just in awe of his behavior. I hope, for their sake, they all were smart enough to get up and walk out.

neje1004

Feb 16, 2015

This was a 100% top drawer experience from beginning to end. The responsiveness, helpfulness and knowledge of the sales associates we worked with (Brian McMahan and Zach Bowman) was absolutely perfect. This was by far the most pleasant vehicle shopping and purchasing experience I've ever had in my life. They LISTENED to me and provided us with a choice of vehicles to look at and drive that were exactly what I was looking for. The discussion around price was straightforward, honest and open. I appreciated this. I would recommend this dealership and the Hyundai product to anyone!!!

Hugh

Jan 29, 2015

I found the best deal on Auto Trader for a new 2014 Equus at Gates Hyundai in Richmond. They made it worth my time to drive from Birmingham. The car was ready when I arrived. There were no surprises - the deal was exactly as advertised. Brian McMahan was my online salesman. He was professional, thorough, friendly and helpful. My son and I turned the trip into a mini vacation, so the entire experience was great. I have already recommended Brian and Gates Hyundai to many of my friends.

Carters

Jan 10, 2015

Just purchased our third vehicle from the Gates auto group, two of which have been with Brian at Gates Hyundai. If ever I have had an easy car buying experience it's been here. I go in, tell them what I want and how much I can pay, and they make it work. I also get all my service done here and I'm always satisfied. Will keep my business here as long as I continue to receive this top notch treatment!

Amazing

Jan 3, 2015

Buddy and Tony were wonderful to deal with. I was treated more as a friend than a customer. They exerted themselves way above and beyond what any other dealership employees would have. I will always return to them for any future purchases. Thank you. Gates Hyundai are extremely fortunate to have these two.

The Fikes

Jan 2, 2015

I had a great experience working with Ryan Amburgey at Gates Hyundai. He really went the extra mile to make sure we got what we wanted. Very Honest, and straight forward. He was so friendly, and I will definitely do business with Gates Hyundai in Richmond again, because of the sales staff.

Candy

Dec 30, 2014

After going and looking at other dealerships in the Lexington area and narrowing our search down to four vehicles, Hyundai vehicles stood at the top of the list. We were unable to find the color combination we wanted in Lexington so my husband did a search on line to see where there were other Hyundai dealers and found Gates Hyundai and they had the vehicle color and package we were looking for, so my husband contacted the dealership and spoke with a salesman by the name of Buddy Rue and when my husband told him what we were looking for, he said yes he had one left on the lot if we would like to come and check it out. My husband told him we would come over after work and he said he would wait for us as long as it took. When we arrived he already had the vehicle waiting on us for our inspection. It was just what we were looking for and after making an offer and he countered our offer along with our 2009 Camry trade-in we had a deal. I have purchased new cars since 1980 and this is the best experience by far. There was no pressure unlike most car dealers and very easy to communicate with. Buddy went over all the details for the financing portion of the purchase so we would be prepared. I am comfortable recommending this sales person at this dealer to anyone along with this particular Dealership as a whole. Thanks Buddy for taking good care of me and my family.

TonyL

Dec 29, 2014

By far the best car buying experience I've ever had. Everyone was polite, respectful, and the process was smooth.

Kristopher Strebeck

Nov 18, 2014

Buddy was very hepful and friendly and got me into the car that i wanted. Wouldnt do business anywhere else. Five stars for Buddy all around!!!

rogerlp

Oct 25, 2014

We traded an 2012 Hyundai for a 2014. I have purchased new cars since 1978 and this is the best experience by far. I first saw Buddy on Monday and went back twice on Friday. There was no pressure unlike most car dealers. I am comfortable recommending this sales person at this dealer to anyone anytime. Thanks Buddy for the excellent service and great deal!Roger and Judy Potts

Bowlinggolf

Sep 30, 2014

After going and looking at other dealerships in Richmond and Lexington, i went back to see Buddy 3 times. I told him i was taking my time in looking around. I was not pushed to buy. He was very patient. I told him i had a trade in and was having troubles getting it fixed at another dealership in town. He said no problem they would take it. He was overall the best salesperson i have dealt with. Stewart was nice also. I would recommend Buddy and the dealership to anybody. I decided on an Elantra Limited and a great deal. Thanks Buddy and Stewart!

kayla61

Sep 20, 2014

Brian was very friendly and helpful answered all my questions just right .I talked to him on the phone before I came over was considering a different a dealership until I talked to him. But everyone involved in the deal was wonderful!

drison1982

Jul 30, 2014

Buddy was an exceptional sales person who made us feel very comfortable listened to us as to what we wanted. Thank you Buddy and Brians for being so helpful in us buying a new car.

mckay003

May 20, 2014

Buddy and Tony worked well together and were very helpful. My girlfriend and I felt very comfortable and experienced no pressure from their salesmanship and approach.

MsCBD

Apr 15, 2014

I visited Gates Hyundai on line and was contacted by Brian McMahan. Brian was very friendly and informative. We had a little disagreement about the quoted price, but we overcame that obstacle and I did purchase my Genesis from him. I live in Pelham, Alabama, but the overall sales experience couldn't have been any better had I been dealing with a local salesman. I would highly recommend Gates Hyundai for buying an automobile.

casey121

Apr 9, 2014

After my last car buying experience I was sick for 3 days and promised myself never to do it again, but sure enough, like everyone else, I had to. I was very apprehensive about car shopping but Buddy was recommended to me and I thought sure, Ill try it. From the first phone call with him to the actual purchase of the vehicle 4 days later, he never made me feel pressured and let me have control over my car buying experience. He was willing to spend as much time as I needed test driving car after car only to go home and sleep on it. He always paid attention to what I was asking for and listened/answered all my questions. If I had to buy another car, I would search to find him. This time I wasnt sick for 3 days and I have never been happier with a car. When I had purchased the vehicle, he took almost two hours showing me the service department and all the buttons on the car. He was patient, attentive, and even called the next day to see if I was still happy.

stephanietindall

Apr 2, 2014

I saw a Honda Accord they had listed online and inquired about it. Brian got right back to me and we were able to negotiate through e-mail. Its an hour drive from my home to the dealership and I wanted to make sure I was not going there for nothing. They gave me a good price for my trade in and I got the car I wanted for the price I wanted. I was in and out of the dealership in under two hours. Everything was as they said it would be no hidden fees. Brian and the staff were great to work with, I would reccomend this dealership to anyone! :)

AmandaBlessing

Mar 30, 2014

Zach really listened to what I was looking for and what I needed in a car. He was really patient and helpful in the process of test driving and comparing. When it came to financing and closing the deal, Zach and Stewart both worked to make my satisfaction as a customer a top priority. The whole experience was pleasant, and in no way your typical high pressure car buying experience. I will definitely be back and highly recommend this dealership and it's friendly, knowledgeable staff!

backsnky

Mar 22, 2014

Gates Hyundai is a great dealership. My wife loves her new Santa Fe Sport they have a customer for life Thank you Zach, Brian and Stewart keep doing what your doing. This was by far the best experience I have ever had buying a vehicle!Thank you,David and Karen Back

chilton264

Mar 21, 2014

Found a great deal from Gates Hyundai on AutoTrader so I contacted Brian McMahan. I read positive reviews of Gates Hyundai and Brian McMahan so I decided to do business with them. We negotiated the deal over the phone, I received an email confirmation of the terms and drove from Alabama to Kentucky to seal the deal. Everything was handled professionally and the terms were as advertised. There were no surprises or hidden charges. Everyone was very friendly and Brian went over the features in the car in detail with me. It was a very pleasurable experience and I will recommend Gates Hyundai to my friends.

m58luster

Mar 20, 2014

Eric turned purchasing a new car into a very pleasant experience.I felt he was being honest, straight forward with his responses.I did not feel the sensation of high pressure sales whats so ever. I will recommend Gates Hyundai to my friends.

hwells

Mar 17, 2014

This experience was the best that I have ever had in purchasing a new car. They were very up front and willing to work with me on the price so that I could get my dream car. Brian McMahan was very easy to work with and provided me with everything I had requested. I would send all of my friends and family to him and this dealership.

pcpcole

Jan 2, 2014

I had a awesome time with the staff there. Buddy was an exceptional sales person who made us feel very comfortable listened to us as to what we wanted.

Fausta

Dec 4, 2013

Brian was knowledgable,low key, and really helped me me feel comfortable about my selection. He walked us through the process from beginning to end without making me feel pressured, and I left thinking I got exactly what he wanted. I really appreciate his work. He should be employee of the year!

kefwilli

Nov 27, 2013

I've purchased many vehicles in my lifetime - I've never been more impressed with the professionalism, friendliness and overall "no-pressure" atmosphere and salesmanship as my experience here. The experience was relaxed and I felt that I was getting an honest answer to any questions I had. I felt satisfied with the deal that was struck and will be very confident in recommending Gates Hyundai of Richmond to anyone interested in purchasing a vehicle - new or used.Finally, I can't compliment Mr. McMahan enough. His style encouraged the sale without "pushing" and in fact, his personality made the transaction most comfortable. I'll be sending folks his way in the future. Great job!

SLUBBE

Nov 26, 2013

Great contact with Brian dealership wasn't pushy. The were very accommodating. I really enjoyed working with them would be happy to do more business in the future.

SharonBuford

Nov 25, 2013

Our experience was AMAZING, both Brian and Jamie were very professional and helpful with our NEW car purchase. Jamie was very helpful with the financing and Brian took the time to show us all the wonderful features of our NEW Hyundai Sonata Limited.The PRICE was the best we could find in the area.I HIGHLY recommend this dealership AND Jamie and Brian.

sdargavell

Oct 30, 2013

I could have not asked for a better experience with Stewart, Buddy and Jamie. I got the car I wanted at a great price. This was my third purchase at Gates and I am sure there will be a fourth.

VolvoGirlTwo

Oct 9, 2013

I had been researching used Volvo's for a few months and found one available in Richmond at Gates Hyundai. I was reluctant to take the over an hour trip and very apprehensive about running into a pushy car sales person. Eric was a pleasure to work with. This is the way car buying is supposed to be. I will recommend friends and family to this dealership and Eric.

lamb26

Sep 25, 2013

Zach was really great to work with! He listened to what I wanted and got the price where I wanted/needed it to be! The rest of the Gates' staff were very nice and helpful as well! I definitely recommend going to Gates Hyundai for any new/used vehicle needs!

clephas4

Sep 19, 2013

Brian McMahan & Tony Abston were great to deal with. Bought a few cars in my time & have never been treated this well. I live in Louisville so Brian even delivered my Hyundai Azera to my house. Gates Hyundai is Great !!!

kwschwet

Aug 29, 2013

I had a wonderful sales experience at Hyundai. They worked to get me the best price on my new car as well as the best price for my trade in. They spent extra time going over the vehicle and all of the gadgets, even taking the time to set up my bluetooth. They spent time with me and did not make me feel rushed or pressured into purchasing my new car. They spent extra time making sure I understood all of my warranties and spent time answering all of my questions. I would send all my family and friends to Gates Hyundai and I LOVE my car!

rkharris

Aug 13, 2013

World Class Customer Service. Repair was orginally done by another Hyundai dealership in another state. Gates service personnell found the oil leak source and had it fixed (under warranty) in less than 2 hours. Entire service staff was very personable and professional. It is great to have a Hyundai dealership in Richmond that I can trust is a huge relief.

soulmate94

Aug 13, 2013

The customer service is unmatched in this area. We live in Lexington KY and we decided to buy from Gates in Richmond not only because of their customer service but so far....they have stood behind everything they have said they would do.The valet service for service is priceless for our family. We would recommend Gates to anyone needing to buy or have a car serviced.Thank you for doing what you say you will do....its refreshing and appreciated.

jameshowardbsa

Aug 9, 2013

My experience with Gates was incredible. Brian met me in the lot and really took his time in determining exactly which vehicle fit my needs. He stayed late and went above and beyond in service to make sure I was satisfied with my purchase. I would most definitely recommend Gates to all of my friends and family. The price of the vehicle was exactly in my range and Brian worked to make sure I understood the price and financing clearly before making a decision. Gates also offers one of the better websites out there, clearly listing their prices and sticking to them. This is the 2nd Hyundai in our family purchased from Gates, and both times we were very satisfied.

stidham1235

Jul 19, 2013

Gates Hyundai has it all!! Great customer service before, during, and after the sale. Brian McMahan has great sales skills and really took the time to find the perfect car for my needs. Jamie made the paperwork clear and easy to understand. Matt Gray and his team provide excellent maintenance to see that your car is well taken care of. Visit Gates Hyundai if you want to be treated the right way!!

donut64

Jul 18, 2013

Best car buying experience I've ever had. Just plain and simple no hassle car buying. Everyone I dealt with was very friendly and willing to do whatever it took to get me into the car I wanted. I would definitely buy from them again and I've been recommending them to friends and family. Had a small issue and needed to have the car serviced and those guys are excellent as well!!

schasta

Jul 18, 2013

I have had a great experience with Gates Hyundia!I have purchased two vehicles at Gates and have been completely satisified.Matt Gray is great to work with. He makes sure I am taken care of and I greatly appreciate that!!!I will definitely recommend gates Hyundia to all of my friends and co workers.

Carolyn72739

Jul 18, 2013

Stewart Haddix is one of the rudest sales persons ever in my history of car buying. He has a superior attitude and treats customers awful. First time I complained about the mileage reading on vehicle because they had it delivered, and on the paperwork they put 2 different mileages down. He refused to listen to anything I had to say, then he kicked me out of the showroom. I would never buy or recommend anyone to EVER go to Gates Hyundai of Richmond. If you live in the area and want a Hyundai Please for your sake go someplace else.Hope you will have better judgement than I did.

MichaelQuillen

Jul 3, 2013

I had a great experience purchasing the car that I wanted Brian was very helpful and I will certainly shop here in the future. And, of course, I love my new Hyundai!!

kimberlydickerson16

Jul 3, 2013

I had been looking for a new car and was driving through the lot looking at cars when Cole approached me. He was very friendly and we spoke for a few minutes and I told him what I was looking for, and the specifics. He called the next day and we test drove a few cars and we found the perfect fit for me. I came back and Cole was off and I dealt with Mark. Both of them made my experience very easy since I feel on my previous car I was snookered. So I was extremely nervous about my interaction with dealers. These two were great. They made me feel comfortable and respected me. Thanks so much for everything!

Ltmcmah

Jun 26, 2013

I drove all the way from Louisville , ky an that was by far the best cust service I have ever had, an I have been in the retail business for 20yrs, I would recommend Hyundai of Richmond to any of my friends an family .

rwilson3004

Jun 7, 2013

Very attentive staff. Kept me informed and promptly handled my repairs. Cost is always an issue and I feel I got the most I could for the dollars I spent"

Wghenry

Jun 7, 2013

The staff was helpful and friendly. The facility was clean. The service was quick and thorough. It was easy to schedule the service and I'll come back again.

Hnr01

Jun 5, 2013

I first got a car through Brian and Gates Hyundai in August of 2012. I was so impressed with his professionalism and courtesy, I came back a year later and got the exact same make and model through Brian! So now the family has two Santa Fes and we couldn't be happier. I actually came out of my way back to Richmond, from Louisville just so I could deal with Brian. Brian was referred to us by a friend and he did not disappoint. He will get the job done for you and leave you satisfied.

Kelley1980

Jun 5, 2013

I had researched different vehicle to buy via the internet, and when we found what we liked we chose to visit Gates Hyundia because of their pricing. I am glad we did. We were treated with exceptional service by the two above mentioned men, and I couldn't have asked for a better experience. I would highly recommend the sales team I encountered at Gates Hyundia, and will definately be referring them to all of my friends in need of a new vehicle.

Millerrd23

Jun 4, 2013

We were searching for a car for our daughter to drive to college next fall. As soon as we got to the lot Buddy Rue was a very friendly and helped us find the right car. The process took two days and Buddy was patient with us and helped us understand the best deal. We were termendously pleased with the service and the help that Buddy gave us. He made our first visit to Gates Hyundai a very enjoyable experience. Would recommend Gates Hyundai to our friends.

brogers57

May 30, 2013

Went in to have my backup camera installed, overall great experience. Quick and simple process. Dealership didn't have a loaner car at the current time but, Matt was able to find one for me. Want a new car? Service? You'd make a mistake not going to this dealership.

johnmelvin

May 28, 2013

I received excellent follow up service on my 2010 Hyundai Genesis rear camera. The service team of Matt Gray and Danielle Yarber were professional, courteous and the repair took less time than estimated. I would highly recommend the Gates Hyundai Dealership and their service department.

lisatim1

May 23, 2013

Our experience of purchasing our first Hyundai vehicle was excellent due to the friendliness and knowledge of our salesman Cole Babb. He informed us of the many features of the Tucson and has followed up with us since purchase to see if we were satisfied and if we had ny questions.

brogers57

May 23, 2013

Went in to order a new back up camera for my 2011 Sonata LTD. As always I was treated great and with respect. Any question I have had has always been answered. They go above and beyond to assist the customer and to find a friendly resoultion. I would HIGHLY recommend this dealership and including the service dept. My next purchase will be within the dealership.

dsparks910

May 20, 2013

Great service dept., very knowledgeable and have great service. They know my car and how to service it properly. always been treated friendly, would recommend

tblackburn

May 20, 2013

Went in for a safety recall. Took about 30 minutes and this included a car wash. Talked to Matt for a few minutes and also Danielle ( service advisor ) and they are both very thorough the work preformed on our car and about customer service. This is why I gave the rating above.

jamieboggs

May 6, 2013

Found a vehicle I was interested in online and emailed Gates Hyundai for more information. Brian replied immediately, answering my questions and we set up a meeting for the following day. The vehicle was waiting for me when I arrived. Brian answered all of my questions and the financing staff worked hard to get me the deal i was looking for. Brian threw in a tank of gas and a free oil change and the finance department set me up with a Powertrain warranty. Also, I was in a hurry due to some unforeseen circumstances. The staff hurried along and got me out of there on time.Great experience!

jleku1988

May 1, 2013

Mark was an absolute pleasure to work with. He made me feel welcome and took into account exactly what I was looking for when showing me different cars on the lot. He was direct and made the process of buying a new car a wonderful experience. I am 110% satisfied with my experience at Gates Hyundai and with Mark Sharp.

kdm11854

Apr 30, 2013

I discovered a pre-owned, low-mileage, excellent-condition 2004 Mitsubishi at an attractive price at the Gates Hyundai website. Did my research and discovered a superb CarFax report for the VIN. The original owner had ensured every oil change and 100% of maintenance had been performed on-time by the very same Mitsubishi dealership for over 80,000 miles. Moreover, I liked the upbeat online reviews of Gates a lot. While my residence is in Virginia, more than 500 miles from Gates' location, everything appeared upbeat about this car and I was willing to travel to eastern Kentucky to buy this car if it was a winner. Contacted Buddy Rue via online chat and then spoke with him in more detail about the car. I lined up a one-way car rental that I eventually dropped off 3 miles from the Gates dealership. Buddy shepherded every single key detail of the purchase every step of the way. Went with Buddy for a test drive of the car and everything checked out well. A touch of final detailing and a full tank of gas were great touches. Plus Gates helped me out with a suitable front license plate bracket/frame for the car, which is a Virginia requirement. Signing the paperwork that Jamie prepared was a breeze and I'll take care of the title/registration/plates in Virginia. The temporary Kentucky tags last 60 days, by the way. In summary, it was a superb buying experience. And I'd buy from them again. Gates gets my strongest recommendation.

brogers57

Apr 11, 2013

Overall great! They take care of their current, past and possible customers. Always goes above and beyond with anything that is asked of them! Best dealership I have dealt with.

NormBiller

Apr 5, 2013

I first contacted Brian McMahan late on a Thursday evening through an internet form. He responded right away, even though it was 9:54 PM. Later that night I replied, and didn't expect a response until the next day. When I checked my email the next morning, I saw that he had responded at 2:45 AM. I was impressed. But I was even more impressed as we continued to correspond and he had some very good ideas. One was suggesting that they could easily adjust the steering sensitivity on the Sonata, since my wife had driven one and found the steering to require too much muscle. Sure enough, when we arrived for our test drive, the car was parked by the side of the dealership like Brian had said it would be, and the steering had been adjusted so it was very comfortable for my wife to drive.Because we couldn't give Brian a firm appointment time on the Saturday we visited the dealership, we happened to arrive when he was assisting another customer. But he had arranged to have another salesperson, Mark Sharp, show us the car. Both Mark and Brian took the time to answer all our questions. They were both very knowledgeable, friendly, helpful and easy to talk to.We made an offer on the used 2011 Sonata we originally test-drove, but we couldn't agree on a price. While we were negotiating, Mark and Brian treated us with respect, they did not pressure us, and they listened to us. We mentioned that we'd seen a brand new car advertised online at a different Hyundai dealership -- with a ridiculously low price. I didn't mention it to them, but we didn't like that car's color. I had also called that competing dealership, and they had admitted the car had recently been reduced because it had been sitting on their lot for several months. Evidently, other people didn't like it either.At that point, Mark introduced us to Stewart Haddix, the new car manager. Stewart immediately offered to try to match that price -- and to find the car in the color we wanted. Within a few minutes, he was able to locate a car with all the same features, in the exact color we wanted. And we got it for the same low price as the car with the unappealing color at the other dealership.They got us very attractive financing through Hyundai, and Jamie Reynolds (the finance manager) was also great to work with.We had expected to have to wait up to several days for our car to arrive, but they got it on Monday, and we picked it up that evening. It was gleaming when we arrived to pick it up, having been freshly washed. Mark Sharp and Mike Vescio answered all our questions about the car, and we also scheduled another appointment to go over the car in even greater detail.At that appointment, Brian McMahan went over the car from top to bottom, making sure we'd be able to enjoy all the features and benefits.Throughout the whole process, all the employees coordinated with each other seamlessly to give us great hospitality and service. We would definitely buy from them again, and we would recommend them to anyone.

julian11

Apr 2, 2013

I am giving this dealership a five star rating as everything was exceptional at the dealership in terms of quality and timeliness of the deal. Terms and pricing of the deal was exceptional. Brian McMahan and stewart Haddix could not have been more accomodating, if you are in the market for a Hyundai see these people, You will not regret it!!

BenNPenSmith

Mar 27, 2013

The staff at Gates Hyundai was very friendly and understanding to what our family was looking for in our next vehicle. They remained patient and did not try to force us into any decision that we would regret. That is a great quality for us. Our vehicle purchase was a big decision for our family and we could not have been happier with the service we received. Our Kia fits us perfectly, and the price for the vehicle was more that ideal! We appreciate and thank you!

michaellilly

Mar 23, 2013

My Wife and I were looking for a new vehicle. I had spotted one on their webpage and went in and got in touch with Mike Vescio he went above and beyond to help my wife and myself through the whole process answering questions and explaining different options. I was very pleased with Mike and when it came time to fill out the paper work Jamie Reynolds was very helpful in explaining everything we were signing and when it came time to choose options for extended warranty he made sure we were able to get the one my wife and I wanted and explained its coverage and how it worked so we would not feel lost if we ever had to use the extended warranty. I cannot thank Mike Vescio and Jamie Reynolds enough they did an outstanding job helping my wife and I. I would recommend this dealership as well as Mike and Jamie to anyone who is looking for a new or used car, they make the whole process enjoyable!!!

LaurenDowney

Mar 22, 2013

This dealership is so freaking amazing! They assisted me and got me into an amazing car within ONE DAY! The service is great and the people are too!! I would highly recommend this place and any and everyone! I know where I am going when I purchase my next car, and the car for my son when he is old enough to drive.... Gates at Hyundai of Richmond!!! You ALL ROCK, especially Brian!!! :)

lashawnowens

Mar 20, 2013

Brian was very efficient, informative, straightforward, informative, helpful, no pressure and honest. Initial contact was thru the internet, then by phone and e-mail. He responded quickly with all the infrormation I was requesting. Picked up car and signed all paperwork all within an hour and 15 minutes. Brian thoroughly explained what all of the features where and how they worked. A very good car buying experience. I have already referred two people to Brian today.

ad4ru

Mar 13, 2013

I just purchased a new Hyundai Sonata from Gates Hyundai in Richmond, Ky. When I entered the dealership I was treated with upmost courtesy. Mike and Stewart are the best. If you want a great deal these are the guys to talk to. I am very pleased with my new car.Ernest Farmer

Paulet123

Mar 8, 2013

Not pushy but very friendly. Gave us space to discuss our options but very helpful and answered all questions. We felt we were treated with respect and honesty.

stidham1235

Mar 8, 2013

Great customer service before, during, and after the sale. Brian McMahan continues to deliver great customer service well after the sale. Matt Gray and his service team are true professionals. Thank you Gates Hyundai for a wonderful buying experience.

noyes10

Mar 7, 2013

Matt does a great job of taking care of my car. I am confident the service is done correctly. The waiting area is bright and clean.Jamie gave me a clear description of the extended warranty process. I can now make an intelligent decision.

ettacain123

Mar 3, 2013

matt and amber went out of there way to make me feel comfortable, and the upmost priority. I would recomend this dealership to anyone because they are professional and treat me with respect every time I visit.

DTinLou

Mar 3, 2013

The best auto purchase I have ever had, by far--and I have bought at least a dozen cars in my life. One offer, a very fair counteroffer and one trip to the dealer. That was it. The salesman was knowledgeable about the car and replied to my e-mails and texts promptly. He was never pushy. He treated me like a serious customer from the start, even though most of our communications were by e-mail and text and I live 2 hours from the dealership. The dealer experience was flawless. I had been working very long hours at work, and had decided if there was a single hitch, I'd just put it off for a couple months when work would be less busy. There wasn't. I was in and out of there in an hour and a half, which included a trade-in. The salesman offered a test drive and gave a quick, but thorough, review of the car after the purchase. He would have gone into much more depth about the vehicle if I wanted that, but I was ready to get home.In my past experiences, the finance guys are typically the shadiest, but not the one I dealt with at Gates. He was matter of fact about Gap, and the extended warranty. He was efficient and not pushy. None of the "DO YOU KNOW HOW MUCH A COMPUTER MODULE WILL COST TO REPLACE ON THIS CAR?!!?!" or "WERE LOSING MONEY ON THIS CAR AS IT IS!!!" that I had to suffer with when I purchased my last car at the Toyota dealership in Frankfort. The salesman and I had agreed on a bottom line number, and the finance guy kept to that. There was a slight APR increase (1.9% Hyundai to 2.03% credit union), but it wasn't enough for me to sweat it. The finance guy explained something about fees and APR, but I decided the overall deal was fair enough. In the past, I've put off buying a new car for months because I was dreading having to deal with the haggling and hucksterism. My last purchase, at Toyota in Frankfort, was the worst ever. So even though my in-laws had bragged about Gates, I was skeptical that I'd be driving home in a new car that night. I'm no longer skeptical.Honest, fair, efficient with no drama. In summary, Gates treated me fairly, honestly, and like an adult, and I appreciate them.

amyatt22

Mar 1, 2013

Had a great, no BS experience. Brian did a great job in showing me all the options that would best fit with what I was looking for. Walked away with a great deal on a great vehicle. I would highly recommend this dealership and especially Brain if you are looking for a new or used car.

jesstucson13

Feb 23, 2013

Wonderful experience! I bought a 2013 Tucson & I love it. If it wasn't for the deal I made with this dealership, I wouldn't be driving one. They have great prices and excellent customer service.

Gfusion10

Feb 22, 2013

Bought a 2010 Ford Fusion from Gates. Byran was super to work with. After a couple of weeks had a problem with check engine light.Matt Gray checked it out, but determined best for a Ford dealer to work on it. Had it fixed at no cost to me.Great over all service, friendly, not pushy. Easy experience. They stand by their sales.

billiesmith

Feb 22, 2013

Matt Gray and Hyundai are the best!!! They always take care of me and my vehicle in the most professional way and yet they are still very personable every time! Great job guys!!!

perfectaenima

Feb 19, 2013

The whole process is very streamlined, allowing us to get in and out in a reasonable amount of time. The waiting area has always had coffee and drinks. All employees have been courteous. And most importantly, we've never had to bring the car back because of poor repair work or any other issues caused by mechanics.

ttrobertw

Feb 5, 2013

I was very pleased with Brian and using the internet shopping to find my car. It was a smooth transaction with low pressure by the staff.

mwieczor7

Jan 24, 2013

Great experience with very polite knowledgeable staff!! There was no pressure towards one vehicle or another, and very quick answers to any questions that i had. I would recommend to anyone!!

meballew

Jan 14, 2013

I contacted Gates Hyundai via email. Brian McMahan quickly responded to my email with ZERO pressure. I scheduled a visit for that afternoon-during a heavy downpour of rain. Brian phoned a few minutes prior to my appointment to assure me that I would not have to get soaked to look at the car. He pulled it into the service garage and gave us all the time we wanted to inspect the vehicle where it was warm and dry! Brian was knowledgeable about the car and answered all of our questions. Every person we came in contact with was super nice and eager to help with the car buying process. I have purchased around a dozen cars in my life and for the first time I can honestly say that I would return to a Dealership for my future car purchases. Thanks Brian and Gates Hyundai of Richmond for providing a wonderful car buying experience.

brenda gaunce

Jan 4, 2013

THIS IS A GREAT PLACE TO BUY USE CAR.FAST,FRIENDLY ALL AROUND GREAT PEOPLE.BRIAN WAS VERY GOOD A HIS JOB. WOULD DO THIS AGAIN....

bamneal

Jan 4, 2013

Allan was a pleasure to deal with; he was friendly, professional and accomodating to our time schedules. He not pushy or arrogant, but was very concerned that we got what we wanted. He was well informed about their products, services and options. He is probably the nicest "salesman" that I have ever dealth with, and would therefore highly recommend him to anyone in the market for purchasing a car! He is a 5-star man! Gates Hyundai is lucky to have him! In addition, everyone that we have dealth with at the dealership has been really nice. The building was very clean and inviting as well. Overall, a great place! We are very satisfied!

jhatch

Dec 31, 2012

At first I contacted this dealer with an through internet. Brian McMahon responded with a phone call. This was the first of two calls. At no time was I pressured yet everything I requested was responded to. Weather interfered with my first appointment to test drive. When I was able to get there on a Sunday, I was able to test drive a few models. Brian and the finance office worked with me and I finally was able to purchase the vehicle I had chosen at a price that was fair and responsive to my requests.After the agreement, all papers requiring signature were explained to me, When the papers were "signed and sealed", Brian gassed up the car, gave it a final cleaning and spent time with me programming the bluetooth and satellite radio, assuring that I was comfortable with these features.My grand daughter and fiance accompanied me. It was wonderful for them to see professionalism, courtesy and responsiveness in such a large tranaction.Many thanks to Gates Hyundai!

Veracruz

Dec 29, 2012

This was the best buying experience ever. Everyone was attentive and professional and I will recommend this dealership to everyone I know. Thank you Tony Abston for everything!!!

karlkarkaria1

Dec 26, 2012

Brian was professional and responsive. More importantly, he was very quick. I was pleasantly surprised when I was contacted by Brian just a few minutes after my initial email to the dealership. I was also pleased with Brian's straight up approach when he presented all the product information & pricing. Everything was clear & hassle free. Even the price on my trade was fair and the dealership worked with me to put together a good deal. I'm very glad to see this NEW way of doing business. Much better than the "old school" tricks that the car industry used 5-10 years back. I'd like to give Brian and pat on the back and also a big thank you to Gates Hyundai for delivering top class service. Would definitely be back and recommend others.

kychamps12

Dec 26, 2012

everything was done by phone Brian McMahan made it very easy to purchase a car. My wife could not make up her mind on the s.e. or limited or the color. This took several days and Brian was very understanding. Gates beat every price i did shop around.The night we picked up the car it was detailed and spotless. I really wanted to purchase at gates because we owned a toyota and the service is unmatched. 1st time hyundai buyer love the sonata s.e. with nav. and chrome handles, dual exhaust really set the car off. But the wheels on the s.e. really make the difference. Thank you Brian McMahan and gates hyundai for a very easy buying experience.

pattersonjo

Dec 13, 2012

I had a great time at this dealer. They made me feel comfortable and my decisions were not pressed on me. Not only that, but I did get to enjoy a pork chop as well. I feel that I got a great deal and I would highly recommend this place to my friends.

dboon

Dec 6, 2012

Inquired about a 2012 Sonata this morning, and by 730PM I was driving it off the lot. I had the pleasure of dealing with Brian McMahan. He answered all of my questions, and was waiting for me with car keys in hand to test drive. Process was smooth, and I got a great deal. Would absolutely recommend Gates Hyundai of Richmond and Brian to anyone looking for a great deal, great service, great price and great car. It was a GREAT EXPERIENCE! Will definitely do business in the future.

Callielex

Dec 5, 2012

I have been to a lot of dealerships and working with Brian McMahan was without question the best experience I have ever had. He was knowledgable, quick, not pushy and got me a great deal. He really does work for his customers and not himself. If you are looking to buy, he is the one to talk to. I have already recommended him to several people just this week.

3000

Dec 3, 2012

We had a very pleasant experience with out saleman Allan Alvarez. He is probably the best salesman I have ever dealt with in my 40 years of purchasing cars. He is knowledgeable and personable. No pressure just facts about the car and made good suggests for other vehicle that I thought would be more than I wanted to spend. Thanks to Allan I got the Sonata I wanted with warranty and the options that best suited my needs. Will highly recommend Allan to co-workers, friends and family.Darlene HuffRichmond KY

rvs_jdy

Nov 30, 2012

We had another great experience with Gates Hyundai!!! Buddy Rue was very professional and personable. We purchased a 2013 Sonata and was very pleased with the price.Jamie reynolds was our finance person he also did a great job!

smhick2

Nov 26, 2012

I started out looking on the website for used cars. Adam was on the site ready to help me find some cars that would meet my budget and needs. I went to the dealership the next day and drove home in my new (to me) Sonata. Adam was very friendly and not pushy at all. I will definitely be returning for my future car purchases.

The Grays

Nov 24, 2012

Buddy was great to work with and did his best to get the vehicle we wanted at the price we wanted. No pressure or salesman tricks from these people! After some bad experiences with other dealerships, it was refreshing to have a straightforward sales staff selling me a vehicle. Thanks again!

MarkRucker

Nov 19, 2012

This is the 2nd car my wife and I have purchased from Gates Hyundai. My wife's car was a new car and mine was a used car. The experience has been exceptional both times. I would highly recommend Gates to anyone looking to purchase a new or used car.

Kristin13579

Nov 18, 2012

Mike Vescio was very professional and knowledgable. He never pressured the sale and was able to deliver the exact elantra gt that I wanted. I would definitely buy another car from Mike.

Adamdb

Nov 18, 2012

We were just shopping around for a small size SUV. After looking at the CR-V, Journey, Escape, and Equinox, we drove past they Hyundai dealership. My wife saw the Tucson's in the lot and really liked the styling, I really like the price for what we were getting. They happened to have the color (exterior and interior) that we liked and Adam was great at showing us all the nice features on the vehicle. After a quick test drive my wife decided that this was the car for her. We were able to quickly negotiate what I considered to be an excellent deal (hard to do with me and cars!). We never felt pressured into buying like we did when we previously shopped at the nearby Honda dealer. It was an excellent buying experience and I look forward to going back in the near future to pick me out a Veloster.

rickmayer

Nov 18, 2012

Our experience with Gates was a very pleasurable one. Buddy Rue was very helpful in assisting us with our trade up to a new Hyundai Sonata.

mikeburt1213

Nov 17, 2012

Great experience and a great car. Very friendly staff. Was able to get the price I wanted. Great service department. I never have to worry about a car from Gates, the service dept takes care if everything.

jennifer.newman.927

Nov 16, 2012

Allan was very professional and personable. No pressure, very open and knowledgeable when I asked questions. I would recommend anyone considering a new vehicle to speak with Allan.

allison16

Nov 13, 2012

Gates Hyundai is a great dealership with a good selection of cars to choose from. Brain McMahan was an excellent sales consultant. He was very informative and provided great assistance.

tmt4568

Nov 13, 2012

Fast, friendly, super great service. Great to deal with! Had no problems reaching an agreement on price. Paperwork done super fast. Extremely nice staff. Very helpful!

sjogrenr

Nov 13, 2012

There is no doubt that this dealer went up and above what I have ever seen a dealer do during my last 20 years of buying new vehicles.

mhiggins2

Nov 12, 2012

Brian made the process of buying a car as painless as could be expected. He didn't push us one way or the other and was very straight forward with us the whole time.

jeffw 47

Nov 9, 2012

mike was very kind not pushing to sell a car wanted us to know all about the car worked hard to satisfy us thanks mike for for everything we would send others to you the deal went quickly thanks for all jeff&penny whittemore.

Josh1994

Nov 9, 2012

We had a great experience and was treated very kindly. He was willing to work with me and get a deal that worked for everything

joemama1234

Nov 2, 2012

The sales staff was great and were very friendly. They were very easy to work with and helped me find a car that they did not have on their lot. They even had it delivered the next day. Awesome.

TamaraShumate

Oct 23, 2012

Our experience at Gates Hyundai was GREAT! We test drove SEVERAL cars on the lot and Buddy gave us his complete and undivided attention. We appreciated the friendly,efficient and professional treatment we received from the beginning to the end of our car buying experience.

Nurselowery

Oct 23, 2012

Everything was GREAT!!! Everyone we dealt with was friendly & knowledgable. I will be back when I need another car! Telling my friends to go there too!!

davidmhuber

Oct 18, 2012

Excellent and honest service. A smooth transaction like I experienced is certainly worth the drive from Louisville to Richmond! Will certainly do again once I am ready for another vehicle.

aniclearani

Oct 11, 2012

this was by far the best car buying experience i have ever experienced! our salesperson, adam atherton, was incredible to work with. usually, i do not complete surveys, but he deserves the positive feedback. he was very professional, competent, personable, timely and did not push or force buying onto us. he is exactly what a salesperson should be like. in fact, i hope he is in a position to train other salespeople so that it doesn't give the profession a bad stereotype! also, jaime reynolds was very professional. they worked with our budget and got us an incredible deal. very impressive. i will be referring all of my friends and family to adam atherton.

soulmate94

Oct 11, 2012

We came into the dealership we were not looking to buy. We have not bought from a dealership in over 20 years. Our vehicles have all come from Ebay LOL.We met Brian online looking at the cars and he said he had just what we were looking for. We did not like how far away it was but thought if the deal could be made we would work to try and make it happen. They came to our price and got us in and out in a very good amount of time. We also got a much better interest rate than we were thinking and were promised service after the sale. Hopefully that will pan out and we will be a loyal customer if the customer service stands the test of time. Would highly recommend this dealership for professional, quick service and they actually listen to the customer.Great job all the way around....hopefully it continues into the servicing of us after the sale...:)

meredith.rowlette

Oct 8, 2012

I went to glen hyuandi of lexington first... They were so rude to me that i left crying! In addition my sales representitive would not tell me information that i was askIng for. I ended up at gates hyuandi of richmond because i was hoping that i could find someone that was helpfull and friendly. Not only was Adam Atherton friendly the entire staff was warm, welcoming, and helpfull. They were very patient with me as i tried to find out the best option for me and my specific situation. Adam was never pushy, rude, or condescending. (all things i experienced at glen hyuandi.) i had no idea that car buying could be so easy! He was so friendly that i felt like i walked away w a new car and a new friend! Go to gates hyuandi if you want the best car buying experience!

Pbemis

Sep 13, 2012

What a great experience! My wife and I were not looking forward to buying a car based upon past experiences with other dealerships and boy were we surprised. Adam was the absolute best salesmen we've ever dealt with, not pushy or over bearing at all. He came across like a good friend you hadn't seen in a long time. The finance guys Stewart and Curtis were extremely honest, direct and helpful... No smoke and mirrors!I would recommend anyone looking for a new or used car to ask for these guys personally.

thescrivs

Sep 2, 2012

Brian did not waste my time. He made my deal work for me. He is very down to earth & friendly. I recommend him to anyone I know looking for vehicle.

katianox

Aug 3, 2012

Mr. Ford made this transaction possibly one of the easiest, most hassle free transactions I've endured in buying a car. He listened to me when I told him what I could afford, didn't try to put me in a payment or a car that wouldn't suit and treated me the whole while with courtesy and respect. He made the car buying process as much of a pleasure as I think it really can be. I would highly recommend him and Gates Hyundai for anyone's car buying experience.

lexbuerger

Aug 1, 2012

This was the first time I was committed to managing most of my purchase on-line/via e-mail. Dennis Ford did a fantastic job of honoring that wish, keeping in thouch and making sure I got exactly what I was looking for at a price that fit comfortably in my budget. When I got to the dealership, everything was exactly as we had discussed via e-mail -- no last minute "surprises" and the paperwork took longer than it took to finalize my purchase. It was as good a car buying experience as I possibly could have hoped for. I highly recommend working with Dennis and with Gates Hyundai.

mwatson00

Jul 30, 2012

To sum up my experience at Gates Hyundai in one word: Excellent. From the time I first contacted them through the website to the prompt return call following up on my internet inquiry, to the final sale, I must say that the level of service and courtesy provided by the Gates staff exceeded my wildest expectations. Brian McMahan was very helpful in all aspects of the sale. He was not just trying to sell me a car. I felt that we began a new friendship and that he has truly mastered the art of making people feel comfortable, since car buying is an extremely stressful process... I will definitely reccommend Gates to anyone I can talk to, as I feel that the level of professionslism and courtesy are unparallelled in the industry. Thanks guys!

Denise Reed

Jul 26, 2012

Our experience at Gates Hyundai was great. Mike Vescio was friendly, thoughtful and courteous to us. He was professional yet down to earth and he treated us with respect and answered our questions and addressed our concerns truthfully. I would recommend this dealership and the salesman, Mike Vescio and would not hesitate to purchase another vehicle from Mike Vescio. Sincerely, Denise Reed

marnold0720

Jul 24, 2012

Mike Vescio was very pleasant and helpful. I first talked to him on the telephone and he answered my questions and when I went in to the dealership, he was VERY helpful. I will recommend him and this dealership to my friends who may need a vehicle.

terobb0

Jul 18, 2012

7/17/2012I recently went car shopping with my wife after her car was totaled in an accident. After test driving a Sonata, we were comfortable buying if the price was right. In the interim, my wife found a different Sonata that she liked better because of the color, so we made an offer (conditional upon some scratches getting fixed) on that one instead. Stupidly, we never test drove the actual car we purchased. There's no good excuse, but it had been an incredibly long day, we had driven from lexington, had a baby sitter, and it was closing time. On the way home, my wife heard A LOT of road noise as speed increased. At first, I wasn't worried figuring we were protected by lemon laws and the 3 day cooling off period, but after some research online, realized we were basically at the dealerships mercy. My wife called the next morning, after a sleepless night, and she was told "don't worry, we'll take care of it, whatever it is." Reassuring, but actions speak louder than words. Gates Hyundai picked up our car later that evening and left us with a loaner that was basically brand new. It turned out to be a problem with the tires and they needed to be replaced. Gates Hyundai put on four new tires, had a body shop take care of the scratches identified at purchase, and delivered it back to our door good as new. Gates Hyundai had no legal obligation to replace the tires at no cost to us, but they did....more importantly they showed my wife and I that they really care about our satisfaction. We will certainly give Gates Hyundai our business again in the future and would recommend them to any friend looking to buy a car.

Paula Strunk

Jul 15, 2012

Thanks for taking such good care of us Brian. No pressure, no fast talk...just friendly, patient and honest. We will spread the word about this dealership and our positive experience!

DavidCox

Jul 12, 2012

We worked with Dennis Ford on the purchase of a new car. We found Dennis to be very professional and knowledgeable about his products. He walked us through all of the new features and took his time explaining each and was open to all of our questions. Dennis was very responsive in the purchasing process and answered my emails quickly and thoroughly. It was truly an easy and nice experience in our first purchase from Gates Hyundai.

lrdyoung

Jul 5, 2012

We found Gates to be a very friendly place to buy a car. Dennis was so kind to respond to my e-mails and give me information that I had requested before we came to test drive the new car I was looking for. He took so much time explaining all the answers my husand and I had regarding the car we were interested in without pressuring us. I am very pleased with my new Hyundai Sonata and would definately recommend friends/family to purchase from Gates.

dfwslp1

Jul 4, 2012

Within a couple of minutes after I put in my contact info for a new car, Brian called me to set up and appt time to come and visit with the dealership. He met me at the front door and introduced himself, we took the Santa Fe for a test drive and everything went smoothly from that point on until we finished with me driving off the lot. He is a personable young man and I never felt like he was pressuring me to buy the car. He was tolerant of my needs in regards to payment, etc.. Even though he was taking care of other customers at the same time as he was working with me, he always kept in touch with me and informed of where we were in the process. I was very pleased with the entire experience. This is the 7th new car I've leased from three different dealerships and I must say the most efficient sales person I've dealt with. Thanks, Brian for the smooth transition from old car to new car...I appreciate your help. Diane Williams

blakesasha

Jul 3, 2012

My husband and I were looking for a newer used car and searched dealerships in Lexington quite extensively. Decided to take a drive to Richmond and see what was available. The salesperson that greeted us was Drew Harvey and he was very professional and no pressure. We test drove a Santa Fe Hyundai and decided that evening that the car and price were the best we had found anywhere. Drew was so nice to work with and the sales manager, Mike, very helpful and pleasant too. We would definitely recommend Gates Hyundai to any of our friends/family.Sam/Naomi

baolizhai

Jun 29, 2012

Dennis provided excellent service. He greeted us cheerfully. He listened well to what we were looking for, and took us to see just the cars we wanted, and helped us weigh the pros and cons of each car we looked at. We never felt pressured, and he answered all of our questions, and walked us through the entire process with grace and a smile.

ed.montgomery

Jun 25, 2012

A great experience overall. The representative explained all of the cars features. He even went so far as to point out a rebate opportunity with which I was unfamilair.

indigoblue

Jun 24, 2012

I was pleased with everything and everyone! Friendly, helpful,I can't say enough about my experience with Gates & Bryan. Love being able to have my car washed when ever I want! I love my Sonata!!! I will definitely reccomend Gates Hyundai to everyone. Becky Slusher found fraud on our app she knew what she was doing and was very helpful! we are still fighting this issue! Thanks, Karen Young

devonf

Jun 13, 2012

The dealership went out of it's way to locate my car from another dealer and the customer service was first class. I would recommend this dealer in the future.

PhilandSusi

Jun 5, 2012

I would recommend this dealership because when I purchased a car from them I felt good about the whole process. From the initial callback from Brian McMahan thru the financing with Jamie Reynolds to putting the final contract together with Mike Wallace I felt comfortable and assured both myself and Gates Hyundai were working in the same direction. That was buying a car from them and leaving the dealership with a good feeling.I hope you have the same experience .

HTH

May 31, 2012

I had been looking for a new car for a few months. I was not sure which make or model I wanted so I had looked at many different ones. My daughter and I stopped by Gates Hyundai late one afternoon just to look around. Dennis Ford came outside, introduced himself and was very helpful. He was always very patient with me, whether in person or on the phone. Two weeks and numerous phone calls later, I am now the very satisified owner of a new Sonata. Thanks Dennis for everything you did in helping my family acquire our new car. We will definitely be back to Gates Hyundai in the future.

brotom

May 31, 2012

You made me feel comfortable. I was not pressured. Dennis always explained things to my satisfaction. He found out what I wanted and soon had that exact car ready for me to drive home.

mherron

May 27, 2012

After we had leased a new Sonata and gone home we realized we had questions on the lease. I called Dennis and voiced our concerns he set up a meeting with Jamie and Becky. EVery one of our concerns were discussed and resolved to our satisfaction. We are very pleased with our relationship with Gates and the Gates family.Keep up the good work. sincerley Mike and Billie Herron

pc47

May 25, 2012

From the moment i walked on the lot i was treated with the utmost courtesy and respect...I was never fed a sales pitch..and i've had many...i knew what i wanted and after talking with Rick Floyd i knew i had found it at Gates Hyundai of Richmond!! Rick never tried to talk me in to or out of anything..he answered all my questions truthfully and without hesitation..he even quoted me an on the road price when i asked, which was what i wanted!!! None of the other dealerships i had visited did that! How refreshing!!! My overall experience was excellent and I give Rick Floyd and Gates Hyundai of Richmond a 10!! A truly satisfied customer!!!

Ruth Warner

May 19, 2012

I can not say enough good things about my car buying experience at Gates Hyundia ofRichmond. I first contacted them on line and got an immediate response from Dennis Ford. That was the first gold star they received, as far as I was concerned. As a single woman it was so nice not to be blown off. I contacted other dealers and received little or no responses to phone calls or e-mails. As our conversations continued on line and by phone, all my questions were answered and Dennis didn't seem to be in a hurry or in anyway treat me other than a valued customer. What a pleasue that was.When I finally went to visit the showroom and acutally look at the new 2013 Sonata that I was interestsed in acquiring, I was met in the parking lot by a friendly gentleman,who directed me to another friendly person, Dennis Ford. The whole process of turning my trade-in and processing my new car was handled efficiently and pleasantly. Best of all NO surprises,What I was quoted was the deal, or should I say THE REAL DEAL. Thanks goes to all who worked to get me out and to my appointment back in Louisville.Ruth Warner

Scriv13

May 14, 2012

We were thrilled with every aspect of our sales experience, so much so that we did two car deals in 7 days. The staff waa excellent before, during, and after the sale. We will definitely be back, and send anyone we can there as well!

wolvi31

May 11, 2012

I really enjoyed dealing with the people at this dealership. They were very patient from start to finish. Dennis never got tired of letting us try different cars until my wife found exactly what she wanted. This is when he really impressed me, he didn't push us to buy or make us feel uncomfortable like most sales guys do. He just laid back and let us decide. Then he worked hard to get us a fair deal on the car we wanted. I can't say anything negative about my experience at this location at all. I would recommend to friends or family anytime.

PCRAIG71

May 11, 2012

Mike was a pleasure to work with. My wife and I stopped in to check out our options knowing we had a sizable repair bill on our Honda minivan that we had to make a decision on. I started with letting Mike know that we had recently filed a personal bankruptcy and did not want to waste his time if financing was not going to be an option. This did not discourage him in the least as he began structuring an experience for my wife and I that was respectful, enjoyable and absolutely without pressure. His first and foremost concern was that we chose a vehicle that would fit all of our needs. It has been my experience that a lot of sales people (not professionals) would have pushed us and been aggressive in trying to "close the deal" especially after about 4 hours or more. Mike did neither. What he did do however was, answer all of our questions in a manner that assured us he was listening and understood our concerns and positions and was never condescending. Overall it was a very good experience and I would send any friend of mine that was in the market for a car to see Mike. Last but not least we are both thrilled with our new 2011 Hyundai Sonata. The fuel savings alone will more than pay the monthly payment and I love the hands free Bluetooth cell phone linking feature!

jvwright

May 9, 2012

Everyone I met at Gates Hyundai was friendly and helpful. I'm very glad I chose to go to them for my first car purchase -- a 2011 Sonata Limited. Dennis was quick to respond to my initial emails as I was still doing my research. Then, I had a few phone conversations with Drew, came in late in the day, and closed the deal right before they locked the doors. Jamie took over afterwards, and was great at explaining the financing and warranty details. I'm very satisfied with my purchase, as well as my entire buying experience at Gates Hyundai.

condrak

Apr 19, 2012

Brian, I wanted to thank you and Becky for the pleasant experience we had. You worked with me over the phone and e-mail to make sure my 4 1/2 hour drive was not a waste of time. I felt comfortable dealing with you and your company from the start. We also had other sales people stop and take the time to talk to us and make us feel welcomed. As you might guess from my signature line, Ive done this a few times! Ive not only purchased more than 20 personal vehicles but have purchased hundreds of vehicles from standard to police cars and work trucks to custom $1M fire trucks over the last 30+ years. Unfortunately I had difficulties with the local Indiana dealer in my area and refuse to work in these situations. It was well worth the long trip to your dealership! Please pass my appreciation on.Thank you,Director of Fleet Management

Justin Shewmake

Apr 14, 2012

Dennis Ford was very personable and thorough during our visit.I was totally satisfied with our purchase.We were in and out of there in the minimum amount of time which was definately a plus.Everything we inquired about was answered.I pretty much told dennis what it was I wanted and he went to work and got us the deal we offered plus a little extra.I mentioned the only thing I would of liked was a Sonata with wheels instead of hubcaps and he came back in a matter of a very few minutes with the new deal.Left with exactly what i went to the dealership wanting.Seriously one of the best car buying experiences I've had.

e64crawford

Apr 13, 2012

If you are in the market for either a new or pre-owned vehicle, then Gates Hyundai of Richmond is your dealership and Dennis Ford is your salesperson! The staff at Gates Hyundai was very friendly and helpful, but Dennis stood out above them all. I did the majority of my negotiations via telephone and email, and Dennis made the entire process very easy and answered all of my emails very quickly. Before I arrived at the dealership, Dennis did almost all of the haggling with the sales manager and got me a great deal and top dollar for my trade-in. He never pressured me and was very patient with me, which was much appreciated since I must have changed my mind a dozen times on which vehicle to purchase. When I finally arrived at the dealership, the transaction went very smoothly and in no time at all I was driving home in my beautiful 2013 Hyundai Elantra. Although it will be awhile before I need another vehicle, I will certainly recommend Gates Hyundai of Richmond, especially Dennis Ford, to all of my family and friends!

AnthonySmith

Apr 13, 2012

I puchased a used 2008 Sonata Hyundai from Dennis Ford on 4/12/2012. Dennis was a salesman I was comfortable working with. He created no pressure on me to buy as he understood what I was looking for and the dollar value of the car I felt was affordable. Dennis had the vehicle prepped for me, and ready to drive away upon my arrival Thursday pm. The car was immaculate and detailed to my standards. I would recommend anyone to work with Dennis whether buying new or used. I also worked briefly with Mike Wallace who explained the licensing/plate policy in Kentucky. He answered all of my questions and thanked me for being a Gates customer. The new dealership there is spacious, well decorated and functionable. I appreciated working with this dealership out away from the traffic where there is plenty of space to inspect the cars and test drive. I will retire in 3 years and will return there to buy Hyundai's luxury auto, the Equus.Anthony G. SmithMajor, USAF, retired

Jhn600

Apr 12, 2012

Love this dealership group! I have bought two Toyotas from their sister store and now a New Sonata. I have to pass other dealerships closer to me and drive an additional 20 miles. The buying experience is worth it. As in the pass I'm sure the service experience will be just as great. Yes I drive out of my way for the service too. I know I get a fair price there too. I just met Drew and Mike and they were great. My father bought his first new car at the age of 80, and they treated him like he was the king! I'll return after my 10 year old sequoia with 183000 miles wears out. Could be another 5 years!

este

Apr 8, 2012

The service is by far really great here! They go way beyond their way to make you feel welcome and to fix any problems with your car! With me being a college student price was very reasonable considering the condition it was in. I would recommend them to anyone!

EDJKeith

Apr 3, 2012

Everyone at Gates was wonderful to work with. I usually don't like going to car dealerships because I always feel that they try to pressure me into buying a car that is out of my budget and I end up feeling like I settled on a lesser car and end up with buyers remorse. That was not the case at all when I worked with Mike and everyone at Gates. Mike knew my budget and what kind of features that I was looking for in a vehicle and he did a great job about being honest with me about which cars would fir in my budget and I really felt like he had everyone else did everything they could to help me.

dbarnett3

Mar 31, 2012

Dennis Ford did an excellent job.He went above and beyond to satisfy our needs.He explained everything in detail and was open for anyquestions we may have had. He had a friendly attitude and made us feel very comfortablewith him.We had a question the next day and called him, he was very helpful and accommodating.Thank you for a great experience.

bankerrex

Mar 23, 2012

We went back to Gates Hyundai to purchase aother car. Again we had the Best Overall Experience in buying a car. We will highly recommend them to our friends. Drew Harvey is the best salesman. He was very professional, warm, caring and very friendly with no pressure. He took the time to listen to our needs. They all worked togther as a team .... we got the deal done. We love our new 2012 Elantra. Thank you Drew and Staff at Gates Hyundai.

glide1022

Mar 21, 2012

We had a great experience with Gates Hyundai in Richmond, Kentucky. I tried to get a yellow Veloster in Kansas City for 8 weeks before callig and putting a deposit down on the car at Gates. We drove 650 miles from KC and the car was waiting for us. Brian Veloster was terrific to work with, as was the sales manager and finance manager. Overall it was a really smooth transaction and we had our new car and were ready to head back to Kansas in about an hour and a half. A very good experience for us. Even my husband thought so and he usually doesn't deal well with car salesman. We would highly recommend this dealership to anyone wanting t buy a car.

sonata hybrid

Mar 20, 2012

gave me a good deal and more friendly experience than most dealers that i have been to. And I enjoy and been showing off my new hybrid and recommending it to all..

ekukay

Mar 17, 2012

We just recently bought a new Sonata from Drew. This is the third car we have bought from him, and this is not a coincidence. Drew is very friendly, courteous, and knowledgeable! He knew we had it narrowed down to a Sonata and and Optima. Without being pushy, Drew told us reasons we needed to buy a Sonata. He made us an offer that we did not have to keep haggling with, and my husband will haggle. They did not have the color with the options I wanted on their lot, so they went to Knoxville and had the exact car I wanted waiting for me the next day. I love my car, and would not hesitate sending my friends to Gates Hyundai and to Drew! In fact, we have sent a friend to him and she too bought a Sonata from Drew.

rick0903

Mar 16, 2012

Dennis was very helpful, he answered all our questions. He gave us time to talk in private but made his self very available. He was very understanding to our needs and even bought the car in out of the rain for us to look at. Thanks Dennis!Ricky Preston

auntgigi

Mar 16, 2012

I chose Gates Hyundai because it's close to where I live and work. This was my third new car purchase, and my second Hyundai. I was sold on the product already, but Dennis Ford went the extra mile to help me get the features I wanted at a price I was comfortable with. It was a great experience and I would certainly recommend Dennis to friends and family.

Tolleson

Mar 14, 2012

We live in the Atlanta area, where we had been looking for a safe, low-mileage used vehicle for our daughter. After visiting a couple of dealerships, we went online to see what we might find elsewehere, which is when we came across the car we eventually purchased at Gates Hyundai in Richmond, KY. The car met our specifications and was more reasonably priced than those we'd seen in Atlanta. Additionally, Gates was well-reviewed by its customers and our preliminary phone conversation with salesman Dennis Ford went well. So we combined a trip to see friends in Lexington with a trip to Richmond. Our experience with Dennis and the other staff members at Gates Hyundai was very positive. While they presented all options (which is their job), they were never pushy or overbearing. And, as it turned out, their financing offer beat what our credit union had pre-approved us for. Our experience with Dennis Ford and Gates Hyundai was very positive -- even if you have to drive six hours, it's worth the trip!

Catsbaby

Mar 13, 2012

Brian was great! Customer service was awesome. I bought the car bEcause I needed something reliable and safe. That is what I got too! Great deals and great service

joeonan

Mar 9, 2012

I highly recommend Gates Hyundai and Brian McMahan. They were very easy to deal with. There were no hidden suprises. I purchased the car I wanted at a very fair price. I was in and out of the dealership within an hour. They even delivered the car to me in Lexington. This was my best car buying experience. Their customer service was great and didn't try to up-sell me.

conniehzz

Mar 8, 2012

Great experience in buying my first "new" car. The staff was friendly and easy to talk to. Love my new Sonata!! I did not feel pressured as I have at other dealerships.Will definitely recommend this establishment to my friends and family!

meday2

Mar 3, 2012

Excellent customer service. I was having problems finding a car that met my needs. They were more than willing to go above and beyond to help me. I even bought the car for lower than what I had imagined. I would definately shop at Gates again!

jareuscher

Mar 2, 2012

Mike was very patient and helpful in finding the right car for me and my family. It was a very stress free experience and I would very much recomend them to anyone looking to purchase a vehicle.

tcisgolfer

Feb 29, 2012

I drove from Louisville to buy a 2012 Tuscon from Dennis Ford in Richmond Kentucky at the Gates Hyundai Dealership. I was impressed with the facility AND the people who worked inside. All were friendly, easy going, and were very professional. Dennis took care of me and had me on my way back home very quickly, but first went over every question I had about the car. My drive home in the Tuscon was excellent- just like my experience with Gates Hyundai. Thanks Dennis for all you did. I'd recommend this dealership to anyone who wants a good experience buying a car. Give them a call or send them an email....they won't be pushy, but they will definitely answer all your questions honestly.

scwright

Feb 22, 2012

Both Rick and Mike were exceptionally nice to work with and made for a very pleasant experience. I got a great vehicle for a very fair price. S. C. Wright

stidham1235

Feb 20, 2012

The staff at Gates Hyundai understands customer service. They made buying a new car fun and enjoyable. Brian is an expert with product knowledge and took the time to listen. He found the right product that matched my needs. Jamie and Becky took the time to ensure I was comfortable with all the details of the purchase. In short I had a team of experts all working to ensure I received the best new car buying experience possible. Thank you Gates Hyundai!!

radrhi

Feb 15, 2012

Overall experience was exceptional! Mike Vescio(salesman) made our experience very enjoyable. He understood our needs and was very proficient in his approach to addressing any concerns we had with our new car purchase. Becky Slusher(sales manager) had the challenge of finding the color combination we requested, and made sure the vehicle was on the lot the next day. During negotiations communication between the salesman, customer, and sales manager was efficient and pleasant. We are very pleased with our new vehicle, and hope to have a lasting relationship with Gates Hyundai.

mjstar03

Feb 14, 2012

Call me crazy, but I think that if you're going to pay $17k for a brand new car, you should get what you want! Several dealerships told me my request for a black, manual transmission Elantra was too specific; there were only a handful of those cars in the entire country, and it would be "impossible" to find. One visit to Gates Hyundai, and their staff were determined to get me the car I wanted...and they did it in less than one week! I appreciated Brian's help through the process; he never applied the high-pressure sales approach that I felt from other dealers, and he maintained communication through e-mail and phone to keep me apprised of the acquisition. And he even delivered my new car to my doorstep! What more could you ask for? I got a great deal on the exact car I wanted, and I'm very happy with my purchase so far. I'm looking forward to my relationship with Gates Hyundai.

donnalg

Feb 9, 2012

It was a great and easy experience to purchase a car at Gates Hyundai. The staff were exceptionally friendly and graciously helpful in working with me on purchasing a new car.

cris1504

Feb 8, 2012

The best experience ever purchasing a new car. The sales people there make it happen to best serve the customer. Thanks again to Brian and Becky.

aryd

Feb 1, 2012

My husband & I were very happy with our recent purchase from Gates Hyundai. I cannot say enough good things about our car buying experience there. I couldn't be more pleased with our preowned vehicle. Dennis Ford worked with us during our purchase, he was very knowledgeable & wonderful to work with. I knew exactly what I wanted to buy & Dennis did not try to talk me into another car that I didn't want. Everyone at the dealership were friendly & customer service was excellent. I have already recommended Gates Hyundai to my family & friends, & will continue to share my positive experience we had there. Thank you to Dennis & Mike for such great service!

Elizabeth.johnson

Jan 30, 2012

Dennis Ford was an excellent salesman, helpful and professional. He was very knowledgeable about the car I was interested in and very easy to work with.

fish village

Jan 16, 2012

The difference in the dealership was Dennis Ford. He is an excellent rep of Gates. He did not try to sell us something we did not want. He responded to our needs. He was patient,informative, and helped us to make an informed decision on the purchase of our car. We would highly recommend Dennis to show a prospective buyer a vehicle.

gls540370

Jan 11, 2012

Had another great experience at a Gates dealership. My last car was Toyota Avalon that I bought from Toyota South. I decided to go with Hyundai this time due to reviews of this car and the warranty.Mr. Dennis Ford did a great job of finding the model with the features I wanted and in fact saved me some money by pointing out some features on one model that I didn't really need ($2000 savings).My son is a car broker and he told me that the people at Gates Hyundai were great to work with and I agree. He also had recommended Hyundai.I love my new car.

bankerrex

Jan 9, 2012

We had the Best Overall Experience in buying a car. We will highly recommend them to our friends. Drew Harvey is the best salesman. He was very professional, warm, caring and very friendly with no pressure. He took the time to listen to our needs. Drew introduced us to the Sales Manager Becky Slusher and working as a team .... we got the deal done. We love our new 2012 Veloster. Thank you Drew at Gates Hyundai.

Mona Masters

Jan 7, 2012

I gave this rating because of the best car buying experience I have ever had. The sales & finance staff are wonderful! No pressure! They understand the word Budget! Would highly recomend this dealership to all my friends and anyonewho wants a good deal! See Dennis Ford He will help you find whatever you need.

Theo54

Jan 6, 2012

We gave this rating because we shopped at several other dealerships and found the service and sales staff at Gates Hyundai to be superior to others in every way. Very knowledgeable, not pushy, willing to work within our budget, and considerate of our time.

xoxoheo

Dec 30, 2011

Great experience buying from Gates Hyundai, the process was quick and easy. Good service. Would recommend to all my friends. Thanks again Brian & Gates Hyundai.

cheledunn

Dec 30, 2011

The staff was very courteous and helpful, from sales to financing. We never felt pressured nor neglected--the staff had just the right amount of presence. It was, overall, a very pleasurable buying experience. We'll be returning for a second Hyundai soon!

Brad Morgan

Dec 28, 2011

Great Experience! Brian was very professional. We were looking for a vehicle with great mpg and reliability. Brian helped us make the right choice...since our purchase I have recommended to several co-workers and friends to contact Brian if the are considering buying a new or used vehicle. Thanks Brian, looking forward to doing business with you in the future. Brad & Diane Morgan.

Dennistucker

Dec 19, 2011

Dennis Ford and Gates Hyundai were First Class!!!! A pleasure to deal with, patient, honest, and the kind of individuals that give car dealerships a good name..

wonkanerds

Dec 19, 2011

I had a great experience at Gates Hyundai in Richmond, KY. They met my every expectation and have gone out of their way to ensure I am happy with my new purchase. Excellent expreience for my first new car!

P Rogers

Dec 1, 2011

We had a great experience buying from Gates Hyundai. I had been searching for a pre-owned Toyota FJ Cruiser and we found the perfect one for us here at home. Brian McMahan greeted us right away and was very genuine and friendly. He was happy to listen to our needs as well as help to answer any questions that we had. Brian, Jamie, and Mike were extremely helpful and proved to us that they appreciated us coming to their dealership. They proved to us that they did not only want our business, they wanted to earn our trust and provide great customer service even after the sale was completed. Our home is Richmond/Madison County, so we have a great feeling of pride in buying from Gates Hyundai of Richmond, our hometown dealership! Friendly service and satisfaction are only two of the many reasons to let the Gates Hyundai family earn your business and your trust! Stop in and see this team, we believe you will be glad that you did!

bobbi50

Dec 1, 2011

I drove onto the lot one rainy day in November . . . just looking. My husband had been trying to convince me to trade in my perfectly good 3+ year old vehicle. I got out of the car with an umbrella and looked at the only Tucson on the lot. I decided that if a salesman was interested enough to come out in the rain, I would seriously consider purchasing a vehicle. Here comes Drew, walking out in the rain to see if he could help a lone female, car shopping. He was courteous, NOT pushy or condescending! I came back 3 days later with my husband to get his opinion. I never felt pushed or pressured. The Tucson on the lot sold while we were making the deal but the employees located a vehicle with the options and color we wanted and immediately sent someone to pick it up. I could have gotten the vehicle that afternoon but waited until the next day to pick it up. The car was full of gas and ready to go when I drove onto the lot the next day. I have never purchased a vehicle as quickly and painlessly as I did at this dealership.Drew, Jamie and Matt were all extremely courteous and helpful during the process. Any other employees we came in contact with, were equally courteous and helpful. I definitely recommend this dealership!

KatMay

Nov 28, 2011

Brian was very kind and professional. I has spoke with him on the telephone before making the trip to Richmond from London. When I got there he had my new Tuscon sitting in the front waiting for me. He was very knowledgable on the all the items the Tuscon offered. He followed up with me this morning to make sure I was happy with my new purchase. Over all experience great~!

PerscillaHoward

Nov 1, 2011

Best all around service I have ever had. Brian and Jamie was just great to work with and I love my car!!!!! I wpuld suggest everyone I know to go to Brian, not only did I enjoy the sell but I felt like I was apart of the family. My boyfriend had used gated Toyota and also had great experience.

nbidwell

Oct 27, 2011

Greeted as I pulled in. Car was taken for service early. Yeah! Work was done quickly. Checked past records for accuracy and to be sure they were current.

beverly_arvin

Oct 25, 2011

We loved our experience at Gates Hyundai. We will definately return in the future and recommend this dealership to others. The staff was very helpful and were able to get us exactly what we wanted.

RHD

Oct 23, 2011

Drew Harvey was very knowledgeable about the vehicles and how they compared to other vehicles. Extremely friendly, NOT pushy, easy to talk to! In fact, I would highly recommend Gates Hyundai to anyone wishing to purchase a vehicle.

alabama123

Oct 23, 2011

Drew helped me out quite a bit when we purchased our new Hyundai Elantra in June of 2011. He made the whole process seem quick and painless. First class guy.Matt in the service department was very helpful when it came time for the first service call. He didn't try to sell me a bunch of junk I didn't need. Just took good care of me and got me back on the road as quick as he could. Even washed the car for me while I waited!Both of these guys went out of their way to earn a new customer.I will definitely be back to see then when it is time for a new Hyundai.DG

naskaf

Oct 21, 2011

I was taken care of in a timely manner. Everything went as expected. I am glad that there is a separate service dept. now and not tied in with another car mfg. service. C.N.Edwards

Raystratton

Oct 20, 2011

I was in the market for the very hot Hyundai Veloster in an automatic with all the options and trimmings. Most of the dealers in my area offered me everything that I wanted with no practical means of delivering on the promises. They all wanted me to purchase a vehicle that they didn't physically have to sell and they treated the sale as if they had just successfully participated in the Great Train Robbery by boasting that they could get $3000 to $5000 over MSRP. They said that they had to do that because the mark up was not enough from invoice. (If they can't make money at MSRP, perhaps they should re-evaluate their business model)?Now to the salient points:I searched cars.com and autotrader.com to find the vehicle I wanted located at Gates Hyundai in Kentucky. I called, spoke with salesman Drew, confirmed the product specifics and offered him MSRP to purchase right now. He put me on hold to discuss with sales manager Becky and returned after only a few moments to tell me that we had a deal.Oh yeah, I forgot to mention that I live in Florida and the dealership is 850 miles from my home so Drew drove to the nearest airport to pick me up on his day off to drive me the 34 miles to the dealership to close the deal.Business manager Jamie helped me complete the purchase in only a few minutes then I spent another hour just chatting with the employees because I was amazed how pleasant they all were!They made my purchase a win/win sale by not behaving with the condescending attitude that I encountered with most of the dealers in my local area.They were professional, courteous, pleasant and fair with their pricing. I didn't even feel like I was making a high value purchase but the best part was that I didn't have to take the standard "after car shopping shower" that we usually need to remove the car salesman BS fragrance left behind from the experience.These were all great people with great instincts. I would travel the 850 miles to buy my next car from them again.

jacobsaleen89

Oct 13, 2011

I had been in the market for a car for quite some time after I graduated college. It was time to get a more practical car and get rid of my roadster. After looking at many different cars I fell in love with the 2012 Elantra. I had my heart set on getting one. Called around to many different local Hyundai dealerships and NONE of them within a 100 mile radius had the 2 colors in stock (white or black) that I wanted. All it took was one call to Gates Hyundai and talking to Brian to sell me. I drove to Richmond after work and was greeted to a very low hassle free buying experience. (Something that is quite rare these days!) Brain and Jamie (the finance guy) really worked with me to get the payments down to fit my budget, without sacrificing all the goodies on the car! I have called Brian many times with questions and he has happily answered every time. I have recommended them to everyone I know, and stand by them. They definitely have a repeat customer out of me! If your in the market for a new Hyundai this is the place in Kentucky to come people! They will give you a competitive price for your trade, and the best part is the free car washes! I love my new Elantra!

akoWonderWoman

Oct 13, 2011

To the question 'Would you recommend this dealership?' a simple 'Yes' cannot even begin to do it justice.I am originally from a small town and was 'raised right' as my dad would say--meaning that you treat people with respect and courtesy. The treatment I received at Gates Hyundai makes me want to turn around and buy another car from them right now! My dad would say that they were 'raised right.' :DIt has been YEARS since I purchased a car so I heavily researched online for months, dreading the ultimate Showdown at the dealership--I have such an aversion to whole negotiation part of it and the fake smiles and pretend interest that it took all of my power to contact a dealer.The staff at Gates Hyundai has changed my opinion of the car-buying experience and I recommend them at the highest possible level.I dealt primarily with Brian McMahan but also spoke with Jamie Reynolds and the GSM Mike Wallace and received such warm and friendly service from each of them.The group there not only got me a great price on a Hyundai Veloster that I am crazy in love with and low financing, but they delivered the car to me (I live about an hour away) with the paperwork to sign! I had been dreading the chore of finding someone to drive me or pick me up and the endless paperwork (that only involved a few minutes!). I felt truly catered to as a customer at Gates Hyundai--they made me feel as though I was the most important customer that day! I look forward to a long relationship with them and the line of Hyundai cars. It's impossible to beat the fantastic customer service and a 10-year warranty. Buy one today! :DThank you all so much!

kwillinger

Sep 22, 2011

I am from Louisville and had been looking for a new Elantra since I graduated in May. I had put my name down on several lists at Louisville Hyundai dealers and even a deposit or two. I told them exactly what I wanted, either white or light blue exterior and tan leather interior. Well, after about a month of empty promises from them I decided I should try and look elsewhere. While looking on cars.com I found a light blue Elantra that I really wanted at Gates Hyundai. I called and spoke with Brian who told me it was recently sold but that he would continue to look around and give me a call if he found something. I assumed this was another broken promise like the Louisville dealers had given me. However, in a week or so Brian told me he found one! I did my credit application online and he e-mailed me the price break down of the car. Within the next few days I drove to Richmond and purchased my Elantra absolutely hassle free. I am recommending Gates Hyundai to all of my Louisville friends and am totally convinced Brian works miracles. Jamie, the finance manager, was also super friendly and helpful. He didn't try to sell us anything we didn't need and just laid out all of the facts in front of us. It is definitely worth the short drive to not have to deal with the Louisville dealers and to deal with a friendly, hardworking, car dealer. Thank you so much!

tsteele

Aug 9, 2011

The staff was friendly and offered assistance immediately. They worked with me on the price and I was able to get the car that I wanted due to their hard work.

wbb2288

Aug 4, 2011

I spoke with Brian, who was unbelievably helpful even before I got to the car lot. I had mentioned that I was in the market for an affordable 5-speed transmission car and within just a few hours he sent me a picture of what is now my car! Not only was he quite knowledgeable about the cars on the lot, but more importantly he is a fantastic businessman. I didn't feel hassled and felt quite at ease that Brian was doing everything he could to find the right car for me while assisting on my trade in--very trustworthy, friendly, and a pleasure to do business with! I'd absolutely recommend this dealership to anyone in the market for a new or used car. Just ask for Brian, he'll treat you right.

tridiman

Aug 4, 2011

Hands down the BEST and easiest car buying experience of my life. I've wasted the last 4 weeks with another dealer telling me lie after lie of when an Elantra would make it to his dealership. I gave him a security deposit, which didn't me...an anything to him because he sold "my" car yesterday to someone else. Contacted Becky today and she put a deal together within a 1/2 hour on the phone and is having my Elantra delivered to me tomorrow. We live in Northern KY and wouldn't make it down to Richmond until the weekend, but Becky wanted us to have our new car right away. I will recommend this dealership to EVERYONE I know

Rachelkmack

Aug 2, 2011

Brian was very helpful while choosing a vehicle. He made the process painless. Brian was very accomadating and I will be a customer of his in the future. I love my new car!

mabryss

Aug 1, 2011

Brian called us and asked questions before we ever came in, and sent us pics of cars he thought we might like. When we arrived, he had the three cars we were most interested in set up in the same area of the parking lot, ready for us to test drive. He helped us think through the pros and cons of the final two cars (newer with fewer features, versus "loaded" but older). In the office, he explained the cost and how to purchase an extended warranty. Finally, he and the finance manager made sure the interest rate on the loan was attractive and within our budget. We would recommend Brian to all our friends, in fact I put his name out to my Kentucky friends on Facebook next time they need a car.Separately, I was very impressed with Gates' website, made it very easy to see and compare cars.

rsither

Aug 1, 2011

I went and saw Brian McMahan at Gates hyundai after visiting several different dealerships including Nissan on Nicholasville road, Toyota, Kia, as well as searching extensively online. I found Brian to be extremely helpful and honest in showing me cars and explaining to me how they compare to similar cars in its class. Brian helped explain to me how the hyundai Tucson compared with other cars and warranties available at other dealerships. He helped me compare safety, gas mileage, as well as customer ratings. Being a new graduate I was informed of how first time car buyers could earn cash off their purchase, as well as other incentives available. I was so grateful I went to Gates Hyundai, everyone was friendly and most importantly honest which is hard to come by in the car selling industry. I highly recommend you go see Brian McMahan at Gates Hyundai in Richmond if you are car searching. I love my new hyundai tucson!

tbsiitl3

Jul 31, 2011

Was not really looking to come home with a car that day.... Just looking, butafter stopping in and testing a couple and the nice people and service. Got a Hyundai Elantra that I have been very happy with! =)

BarbBaker

Jul 28, 2011

Small towm feel dealership - great. Very down to earth yet professional. I have purchased many cars before- never this quick and easy. I will highly recommend and return for my next purchase.

applej78

Jul 27, 2011

Gate's Hyundai makes the process of buying a new car hassle free from start to finish. I have purchased two new vehicles from them and I know I am going to get a great deal when I walk through their doors. I think of these sales people as family. I will definitely return to this dealership to purchase my future vehicles.

Hyundai Man

Jul 26, 2011

I worked with Becky and Rick over the past couple years where I purcahed 2 vehilcles. The buying process at this dealership and the prices cannot be beat. They are a small town place and the people I deal with are just like family. I will always go to Gate's to purchase my new cars.

mp82hooah

Jul 21, 2011

I had to search the entire eastern seaboard for the vehicle I wanted, a 2011 Hyundai Genesis Coupe 3.8 GT in Silverstone, and I found it at Gates Hyundai. Living in Virginia, everything had to be done over the phone and the computer to purchase the car. Jake Childress was great the whole way, answering every question we had (there were many!), even sending me a video of my car for me to look at constantly while waiting to come pick it up in Kentucky (that was fantastic by the way.. all of the guys at my office were VERY jealous). When my flight arrived Jake had a driver waiting for me to take me straight to the dealership, and they had me ready to drive away in less than 30 minutes. Jake really rolled out the red carpet, and turned what has been a stressful process in the past with previous vehicle purchases at other dealerships into a pleasure at Gates Hyundai. I wish all major purchases at other retailers for other goods could have been as great an experience as Jake provided with the purchase of my new Genesis. In fact, I am so pleased with the service Jake provided that as I'm now in the market for a second car (my fiancee loves the new 2012 Elantra) I would rather buy the vehicle from Jake some 500 miles away from my location than to drive 15 minutes down the road to my local Hyundai dealer. That is the kind of trust my experience with Jake and Gates Hyundai fostered. Thanks again!Regards,Jon Cofer