Used Cars for Sale at Gateway Toyota in Toms River, NJ

JRoss43

Jun 18, 2016

Went in morning pick a car and it went quick very nice finance very friendly while waiting was offered coffee and bagel Danish great place

Mary Lou Whiting

Jun 16, 2016

For a great car buying experience, go to Gateway Toyota in Toms River and speak to a salesman by the name of Michael Sweeney. I bought a 2016 Toyota Corolla that I am happy with. Michael was very helpful and friendly. He provided excellent customer service, and I would surely tell any of my friends to go to Gateway Toyota and speak to Michael.

nicolelwaker

Jun 14, 2016

This was my first time buying a car from a dealership so I had NO IDEA what to expect. I brought my parents along for support, and decided to take the plunge to check this out on memorial day weekend (not ideal timing but so glad we did). Fred approached us outside and I was immediately thankful this was the gentleman who found us, he was calm, cool and casual. I did not feel forced to make the purchase, there was no hard selling no pushing anything on us, just a man who genuinely knew his product, his pricing and was confident we were trying out the best car based on my needs. I had a car to trade in, and walked into the dealership understanding two things....my old baby was a hot mess and car dealerships are a business, they are not giving you KBB pricing on a trade-in, it isnt personal. So we then got to work with Anthony who got me the best possible value for my used car (and maybe a dollar or two more because of my emotional fondness for Goldie). TJ made the process of the loan and paperwork super easy and even shared some really valuable information about how to work on my pretty dismal credit score, without patronizing me...yeah its possible. Even since I have been cruising in my new Toyota Yaris, these guys are STILL taking care of me, they helped me get a replacement title to my old car, grabbed a meaningful memento out of my old car that I had forgotten in my excitement and are willing to take my schedule and life into consideration when dealing with the picking up of my plates, and dropping off of that title. Not all sales man are the same, not all used sales lots are the same and not all dealerships treat you like a Cha-ching. You want to experience that difference. check out Gateway Toyota, you wont be disappointed. .

Alexandra Somoracki

May 20, 2016

I purchased my second vehicle from Gateway Toyota, and was very pleased with the customer service. Mike Sweeney was the representative who helped me- he sat down with me and explained in detail what to expect out of my certified preowned car & what every part of the agreement meant. I recently was back to have a minor repair taken care of, and was given excellent service by Jay Rogers, the service manager. I highly recommend this team of professionals.

Matt E

May 9, 2016

My mother was in the market for a used vehicle so her and I decided to head to Gateway Toyota in Toms River. It was a bit of a hike for us but our salesman, Mike Sweeney, made our trip worthwhile. He was incredibly helpful, knowledgable, and accomodating. I would highly recommend this dealership to anyone looking for a new or used vehicle.

Ann

May 3, 2016

Today I came out of Toyota Gateway very happy and pleased. I got to test drive the vehicle I wanted and drove home with it in a few hours. From the selection process, Michael Sweeney, helped me find the right vehicle for my needs. I husband and I came a few minutes before closing last Saturday but was still entertained but I never felt obliged to buy right away unlike the experience I had with other dealership. I was not pressured to buy a vehicle i didn't want. When we came in today monday to test drive it, all questions my husband and I had were answered by Michael. Ruben the finance manager, was very helpful and explained thoroughly the financing options. All in all it was an awesome experience and would recommend this dealership.

Ted remig

Apr 30, 2016

I went into Gateway after my daughter had lost her smart key. Dealt with the parts department and service department. They were helpful, sympathetic and solved the problem efficiently. I had not even bought in the area. VERY nice people. Dealt with Shawn in parts and Lazlo in service. Feel comfortable there. These departments are trustworthy and helpful. WELL DONE and thanks

Geo

Apr 30, 2016

Had an agreed upon price for a vehicle, drove from central jersey, finished the test drive and where going to do the paperwork when Sean Casey, the internet manager apologizes but another customer came in and offered more so they started the paperwork on the car! This is not how you do business and would never do business with this unprofessional dealership.

Mary and Sam Montebello

Apr 23, 2016

Purchased a new Toyota car today. Salesman was Michael Sweeney. He was very professional and took time to explain. He was not pushy and made us feel comfortable. IT WAS VERY HARD FOR ME TO LET GO OF MY TOYOTA 4 Runner but after talking to Michael I realized it was the best thing to do. I THINK IF IT WASN'T FOR THE KIND AND CARING salesman Michael I would of left . I KNOW I WILL BE HAPPY WITH MY NEW RAG 4 . ON A SCALE FROM 0 to 10 my husband and I give him a 20. THANK YOU TOYOTA AND THANK YOU MICHAEL. MARY AND SAM MONTEBELLO. IN FACT 20 is not high enough.

Seanwall1

Apr 14, 2016

Wow! I had an incredible experience at gateway Toyota in toms river. I was really dreading having to buy a car, but the staff was GREAT and I got a better deal than I could have imagined. Maryann Lordi was so kind and welcoming (she even gave me a great keychain!) The salesman, Peter Inglese Found the perfect car for me without trying to force me into something I didn't want or need (I love the used Camry I bought!). Fred Matayo from finance was beyond helpful, and even though my credit is FAR from great he - along with three managers Anthony Carino, Joe Buchanan and Mario Markou- got me an incredibly low monthly payment and even took my old (xxx) as a trade in. They were great and I will absolutely be sending all my friends and family there for their new and used car needs. :-)Thanks Gateway Toyota of Toms River!!

mike2941

Apr 5, 2016

I was at the dealer on Saturday Night 4/2/2016 about 6:00 and made a deal on a 2007 Lexus ES350 with 230,000 mile used car for my son with Salesman Mike Sweeney and a newer salesman which I do not have his name. You ask why 2 salesman? Because Mike Sweeney had spoke to me about a new car months ago and the new salesman tracked me down in the parking lot while I was looking at the used cars this time. So Mike wanted half the commission on this deal because he spoke to me once before, its like he owned me as a customer, Car Salesman at their best! We agreed on price and shook hands on the deal. I was to pick the car up on Monday after my mechanic looked at it, a realistic request. Monday morning I spoke to the salesman at 10:00 am and told him my mechanic would be by at 11:30 to check the vehicle out. My mechanic showed up and took the car for a test drive. He called me and said the car was ok however it needed brakes. The ad on the internet said the car had new brakes; however after talking to the salesman at 1:00 about the brakes he acknowledged the brakes were at 40%, so the add was incorrect (Beware), however I was ok with the brakes and told him I would be by after work to pick the car up. The salesman then called me at 3:00 and informed me he sold the car to someone else. What???? As you could imagine, I had a few choice words for him.I was very upset and quite disappointed at the lack of integrity and honesty the dealer has displayed. This is a true Used Card Dealer Mentality, no integrity, no honesty and just no decency. These guys get that Car Salesman reputation for a reason, they earn it.MikeToms River, NJ

Nick Giordano

Apr 4, 2016

We made a deal with them verbally over a car shook hands but couldn't pick it up for another two days. They went and sold the car within those two days and said oh well to us. I will never buy a car from here and neither should you. Never know when they might turn on you next.

Mark Lawlor

Apr 4, 2016

I would like to start out saying the people were very friendly and the sales were excellent. The people were all very nice and friendly . and the service was excellant. The salesman was very friendly and very helpful, and very knowledgeable.

GoldenGreat

Mar 20, 2016

We come in for Highlander. Our sales guy Keith was great. He show us different Highlander. We liked XLE the best and discuss price. His manager we think he is Gren, help us and we agree on price. We are so happy we send our friends in to buy a Highlander from Keith and Gayeway Toyota.

GoldenGreat

Mar 20, 2016

We came in to buy a new Highlander. Our sales guy Keith was great. He's very patient and showed us 3 different Highlander. We like XLE most and talk price with Keith and his manager Gren. We highly recommend Gateway Toyota and ask to see Keith.

Chad Crosby

Mar 14, 2016

I came in to have my Tacoma serviced. I found out the repairs were going to cost $4000. I knew that Keith Paul worked here in sales so I decided to speak to him about a new Tacoma. The new Tacoma would not fall within my budget so Keith suggested one that was a-year-old. He was able to make the deal work all in the stress free environment. I highly recommend Gateway Toyota and more specifically Keith if you are looking for a new car.

Bob b

Mar 14, 2016

Gateway toyota is a great place to buy a car we had a awsome time with Ian he took the time to show us a few cars untill we found the perfect one. If you need a car go see Ian at gateway toyota

Alex Glovich

Mar 13, 2016

We were in desperate need of a car with a very limited budget due to an automobile accident. Showed up at Gateway Toyota where we dealt with Mike Sweeney. Mike was an absolute pleasure to work with. (If I could post a rating above 5 stars, I would.) He listened to our story, assessed our requirements with us, and then readily took up the challenge of helping us to find a vehicle that met our needs. He stayed late, well beyond closing time of the dealership, since all car dealerships would have been closed the next day, and went above and beyond to help us drive off the lot with a new vehicle tonight. Thank you very much, Mike!!! All of your efforts are greatly appreciated!!!

AGlovich

Mar 12, 2016

We were in desperate need of a car with a very limited budget due to an automobile accident. Showed up at Gateway Toyota where we dealt with Mike Sweeney. Mike was an absolute pleasure to work with. (If I could post a rating above 5 stars, I would.) He listened to our story, assessed our requirements with us, and then readily took up the challenge of helping us to find a vehicle that met our needs. He stayed late, well beyond closing time of the dealership, since all car dealerships would have been closed the next day, and went above and beyond to help us drive off the lot with a new vehicle tonight. Thank you very much, Mike!!! All of your efforts are greatly appreciated!!!

Parkman

Mar 7, 2016

I purchased a 2015 Toyota Tacoma from Dave Jackson. Very nice salesman, no pressure at all, funny guy too! I also worked with Fred as he took me on the test drive since Dave was off that day and he also was very helpful! The Manager Tom was also very nice as well as T.J. who offered me an extended warranty and understood exactly when I declined. I plan to be a customer again if they continue the terrific service they provided me when I'm in the market next time.Thanks Again!

Charli and Tim

Feb 15, 2016

Our salesman, Tom Babinski, was awesome. Took his time to ensure we had the right car at the right price. He's also a really nice guy!

Charli&Tim

Feb 15, 2016

We needed a car immediately but weren't sure what we could afford. Our salesman, Tom Babinski, found us a certified used car with a financing deal we could afford. Tom worked with us to make sure we were happy with our purchase and that we were comfortable with the financial deal. We are very pleased and will return to this dealership when we need our next car.

Kim A.

Feb 4, 2016

I went in not knowing exactly what I wanted but my salesman Keith Paul was very patient and understanding he showed me many wonderful vehicles. I ended up getting a per-owned 2013 Toyota Sienna and I just love it. It was a great experience from beginning to end. The finance & service depart were just as great. Everyone is very polite and so very helpful. I would definitely recommend Gateway Toyota in Toms River! Thanks Keith!

KimatMonroe NJ

Feb 4, 2016

I went in not knowing exactly what I wanted but my salesman Keith Paul was very patient and understanding he showed me many wonderful vehicles. I ended up getting a per-owned 2013 Toyota Sienna and I just love it. It was a great experience from beginning to end. The finance & service depart were just as great. Everyone is very polite and so very helpful. I would definitely recommend Gateway Toyota in Toms River! Thanks Keith!

Donna .

Feb 2, 2016

Just left Gateway Toyota with my new 2016 4 Runner.Mike was a great sales person.He explained to me everything about the truck.I would recommend him to a friend. Great place to do business.

Patricia Nebus

Jan 26, 2016

went in for simple oil change at 23K miles I got there early they took me early I had received an e-mail prior to my appointment that "Staci Kravchak" would be my personal contact and she was right there when I arrived as pleasant as could be. Offered coffee and bagels and said it would be about half an hour and she was right! And my truck was washed, something I was looking forward to after the snow storm this last weekend! Very painless

Patricia Nebus

Jan 26, 2016

Went in for a simple oil change at 23K miles. received e-mail prior to appointment and my "personal contact "Staci Kravchak"was right there when I arrived. Said it would be about half an hour, offered bagels and coffee. She was right I was out of there in half an hour with a washed truck! something I was looking forward to after the snow storm this last weekend

Neil

Jan 19, 2016

I am not a fan of shopping for a car but this was a good experience. Dave and Joe were my salesmen and they were both very easy to talk with. They were honest, explained everything and answered all my questions fairly. Never at any time did I feel pressured to make a decision or do anything. I bought a 2006 Avalon. My wife has a lease with another dealer and she will be coming to them when it ends. I had originally looked at a used Subaru at another dealer on Route 37 and that was just awful dealing with them. I would never do business with that company. But I highly recommend Gateway and especially Dave and Joe.

dsal22

Jan 12, 2016

I went searching for a potential new lease and was greeted by Sales Consultant Joe Kessler. Joe took the time to listen and show me the cars I was interested in. He introduced me to Glen who also took the time to answer questions, and work with me on the payment details in the potential lease. I did not feel pressured whatsoever in this process and genuinely enjoyed my time at Gateway Toyota. I am now driving a beautiful 2016 corolla and couldn't be happier with my decision.

Lauren M

Jan 11, 2016

Bought a certified used car, the process was fair and we were treated honest. Our dealer Mike was friendly and very thorough explaining the deal.

Kdulrich916

Jan 9, 2016

I went to this dealer to see if I can trade in my 2013 Tacoma to see if I can get a lower payment on a new one. I was willing to sacrifice and go into a smaller model wih less features than I had. I dealt with Michael Sweeney. He was not the typical salesman as he was not pushy and he was understanding to my needs. I wound up getting the truck I wanted as their selection was better than another dealer I previously visited. Michael was a pleasure to deal with as was Len Davis. Bith were professional, friendly and knowledgeable about the vehicles and dealership. He worked to get us the fairest deal possible. The dealership has a comfortable showroom and everyone we encountered was friendly and helpful. I would highly recommend Gateway Toyota to friends and family.

Carolee Nadler

Jan 7, 2016

Michael Sweeney gave us great customer service, he was veyr pleasant and I would reccomend him and Gateway Toyota to all of my friends and family.

BusyMom

Jan 7, 2016

I bought a pre-owned vehicle at Gateway Toyota for my son. My sales rep. Ian went above and beyond to make sure it was the right car for him and took the time to explain all the features. The buying process was quick ad easy. There were no hidden fees or extras. The entire staff was friendly.

FauldsRW

Jan 5, 2016

I was told it had oil change & filter. It was never done.No one calls me back when I leave messages.$6,500 cash deal.The car had one remote I had to have repaired.I have been calling Chris because he said he would contact the previous owner who traded in the Honda, 2005 Honda Accord.Chris never answers his voicemail, although I left 3 for him to return my call.

Mike

Dec 31, 2015

I came in on a whim to see about trading in my 07 Camry. Michael Sweeney was extremely informative and attentive to what I was looking for in a vehicle(didn't try to push me on something else when I mentioned where I wanted to be budget wise) I've purchased a number of cars in my life and I typically dread going to a dealership. Michael is what every great car salesman should strive to be: Knowledgeable of the product he is selling, great personality and most of all you feel like you are being treated like a family member. If you are in the market for a new car, go see Mike Sweeney at Gateway Toyota!

Shira Y.

Dec 18, 2015

I bought a beautiful 2011 Lexus from Ian Hanlon at Gateway Toyota in Tomsriver NJ last Wednesday night 12/9/15. Ian gave me a great deal and got my monthly payment down, lower than I had asked. That in itself was wonderful. On top of that I was going to put $5,000 down, but he said my credit score was so good that all I needed was my trade in. For the first time ever I felt great about buying a new car. It was late so I brought the car back to get detailed. They all were very helpful at Toyota and I am a very happy customer.

Annese Mechanical Inc.

Dec 18, 2015

This was the easiest purchase of an automobile I have ever had in my life. I absolutely love my 4 Runner. The staff made it a 1, 2, 3 experience. Thank you!

motorboat 1

Dec 16, 2015

initial test drive was with sean cassey, who was friendly and helpful. because of his vacation,finished the deal with david Test drive was with Sean Cassey who was friendly and helpful. Because of his vacation I finished the deal with David Jackson who was great . in thirty five years of car buying he took the time to explain all the options and went so far as to give me his private number should anything else arise. being my first Toyota I would definitely do business with him again.

Gemma Scheck

Dec 15, 2015

Great service and excellent information without being pushy. Took the time to explain all of the features of the cars.

Lilmattybear828

Dec 14, 2015

Great service received from salesperson Michael Sweeney! Really took the time to address any questions I had and informed me of all the features of the cars. Would definitely recommend him to a friend!

Jane

Dec 12, 2015

Very happy on everything they have done for me! I went in to see what my options were at the end of my lease and Brianna guided me through the process. She was very nice and patient. I ended up leasing a new 2016 Corolla

Sandy

Dec 11, 2015

I was not sure I was going to purchase a car today, but Brianna was pleasant, answered all questions, and was easy and helpful to work with.

Karl

Dec 6, 2015

The entire process was easy going and not stressful. A lease purchase price was agreed upon and there were no surprises. The Sales personnel were accommodating, uncomplicated and not very time consuming. All promises made were kept the car buying experience was relaxed and efficient. Just be sure to shop around and do your homework beforehand, as the initial price offered is not their final one.

Grace

Dec 5, 2015

Completely satisfied with the wonderful help, guidance, and advice in purcahsing my new Toyota. All the questions were answered and very excited with my new car. Tom Babbinski and Brianna DiBella were so helpful and kind during all our time we were here. Explantions wereso helpful.

Maggie May

Dec 5, 2015

Brianna was an excellent sales person and made our experience go extremely smooth. We will be back in 3 years. She is an asset to Toyota!

Nicole

Dec 2, 2015

Friendly, knowledgeable service from Brianna. Gave me a great trade in value and price on a used car straight off the bat. Got me in and out quickly. Would recommend.

Grace m.

Dec 2, 2015

Completely satisfied with the wonderful help, guidence and advise in purchasing my new Toyota. all questions were answered and very excited with my new car. Tom B and Brianna were so helpful and kind during all out time we were here. explaination s were so helpful.

JDS

Dec 1, 2015

I came in to look at used vehicles. Brianna had answered the phone when I called and answered all my questions. We made an appointment to look at several vehicles. When I arrived to the dealership, she greeted me and was very friendly! She was also knowledgeable of the vehicles and was able to answer all of my questions. Unfortunately, due to my personal finances, I was not able to get a loan on the vehicle. However, when I am ready, I will go back and see Brianna! She made me feel completely at ease during my visit. In fact, I have already sent a couple of friends her way to go and purchase a vehicle! Thank you Brianna and the team at Gateway Toyota!

CarolH

Nov 30, 2015

Brianna was very nice and knowledgeable. Good experience but a long process.

Sue the seamstress

Nov 30, 2015

I had a great, easy experience buying my Camry, thanks to my salesman, Mike Sweeney. This is the second car I have bought from Gateway Toyota and I wouldn't think of going anywhere else. Mike made everything so easy and I am now the owner of a gorgeous Certified Used Toyota. I recommend Gateway to everyone.

Mobriski

Nov 29, 2015

Mario and Michael at gateway helped me drive away in a new Prius at the price I was looking for. They were helpful, patient and new their cars. This was easily the best car buying experience I've had. I'm officially a loyal customer.

Rav4Owner

Nov 28, 2015

Purchased a new Rav 4 today and couldn't have been happier with our salesman Michael Sweeney. He really went above and beyond in helping us get a great car at a great price. I would highly recommend this dealership!

Mobriski

Nov 28, 2015

Just drove out in a 2015 Prius and could be more satisfied. The dealers were patient and knowledgeable. They helped me get the deal I was looking for when I walked in. The manager came by and was extremely helpful. Ask for Mario. I'd go back here right away for my next car deal.

Doreen

Nov 27, 2015

After having a fabulous experience working with Brianna, our salesperson, and Joe, her manager, in leasing a Camry at Gateway Toyota, we had no hesitation returning to Gateway to help our son lease a car from Gateway. Just as she had been so helpful and informative when we leased a Camry for ourselves, Brianna went ABOVE and BEYOND to help put together a transaction that we felt good about. In fact, we are going to strongly encourage our daughter to buy or lease her next car from Gateway Toyota, and to definitely request that Brianna be her sales rep.

Sal

Nov 27, 2015

Brianna was very helpful and informative in helping us reach the decision to switch from long-time Hyundai buyers to joining the ranks of loyal Toyota customers. Her high level of expertise and professionalism, together with her strong interpersonal skills, make her an extremely valuable member of the Gateway Toyota Team. We will DEFINITELY look forward to doing business with her again in the future.

JTD

Nov 27, 2015

Salespersons (Pete and Brianna) were friendly, knowlegeable, and very helpful. They dealt openly and fairly with me and made the experience enjoyable.

Helencnj

Nov 25, 2015

My experience was made easier with the help of Brianna who walked me through the experience step by step and kept in contact with me by phone and e-mail. She a acted professional at all times.

Jim

Nov 25, 2015

Bought a car from Gateway and had Keith Paul as my salesman. Felt very comfortable with everyone there no pressure at all. I recommend going to Gateway if you are looking to buy. Had me spend more than i expected but im VERY happy i did.

Paul

Nov 24, 2015

I had the best experience i ever had shopping for a car at Gateway. The overall friendliness and professionalism of the staff was superb. Our salesman Keith was excellent. He made sure we were always taken care of throughout the whole process and even followed up a few days later to make sure everything was satisfactory.

Gino

Nov 24, 2015

Bought my 3rd car from them and have always been treated fair. John Needham was my last salesman for my 2015 Rav 4. I would recommend this dealer to everyone had me in and out in around an hour so thats fast.

G. Barnegat

Nov 24, 2015

I stopped in Gateway Toyota in desperate need of an inexpensive car quickly. My salesman Keith quickly had two options available. I test drove both at 7:15 pm Saturday night and asked if I could come back Monday to bring the one to my mechanic. Monday night took the car to my mechanic and when I returned Keith had me back out on the road in 40 minutes. I highly recommend Gateway

Exar Ruiz Jr.

Nov 24, 2015

The saleperson, Michael Sweeney, understood the need and finanial situation my family were in and work with us to find the right car and the price we could afford. We felt comfortable and no pressure. We brought our last three cars here and would continue to come back to Gateway.

Ron

Nov 24, 2015

I had the pleasure of dealing with Gateway Toyota recently and it was by far the best experience i have had buying a car. Keith was who we dealt with and he did everything he could to cater to our needs. We also spoke with his manager I think Joe was his name. Make sure you ask for Keith when you get there, he will take care of you for sure.

paulieringside

Nov 24, 2015

The reason for the title of my review is because the "salesman" Keith Paul was more like a cousin in the business helping us pick out a car. Keith went out of his way to make sure we were getting exactly what we wanted. Gateway will certainly be recommended to our friends and they will most definitely be asking for Keith. Wish i could remember the names of the people that helped us as they were all very helpful.

Marie

Nov 23, 2015

I recently purchases a vehicle at gateway. Ian was my sales person and he was super friendly. He treated me like family and made the car purchasing experience very pleasant and hassle-free. Would recommend him to all my family and friends and even YOU! Go seeat Ian and Gateway and you wonto be disappointed.

nj quilter

Nov 23, 2015

Efficient dealership. Took my requirements, and matched them to a car that fit all my criteria. Courteous and friendly, exactly what I wanted.

sammmsmithh

Nov 22, 2015

I had an amazing car buying experience at the Toyota of Toms River last week, all thanks to the sales associate, Keith Paul and his manager Joe. I honestly can not thank them enough for the amazing service that both of these guys provided to me. Car shopping was such a fun, exciting, and effortless process. These two really did make everything so much easier for me. I honestly can not thank Keith & Joe enough. I love my 2014 Camry and I highly recommend going to Toms River Toyota if you want to have an amazing experience like I did.

Debbie G

Nov 17, 2015

Salesperson and sales manager were excellent - very knowledgeable - extremely satisfied.

AmyA

Nov 17, 2015

Michael was excellent and made the buying experience enjoyable. Very honest salesperson.

Bob and Nicole

Nov 17, 2015

Went to gateway Toyota not sure what i needed. Ian was able to help me find the perfect vehicle for me and gave me a great deal. Go see Ian Hanlon at Gateway Toyota he was very helpfull. The dealership had alot of selection to choose from and the wole staff was very friendly.

M. Beachtime

Nov 16, 2015

I had a great experience buying my car at Gateway. Keith was awesome, thorough, and an all around pleasure to work with. I could tell from the very beginning he had my best interest at heart. He is definitely not like most car salesman I have dealt with. I bought a new car from Gateway in 2001 and had it serviced in their service dept. up until the very end. They were great as well and my 2001 Avalon drove excellent right up until the day I sold it with over 200,000 miles on it. If you are considering buying a new car I highly recommend Gateway and most importantly ask for Keith.

Adhleycrd

Nov 13, 2015

I leased my first car from Gateway in 2012, the initial process went smooth. Despite them trying to sell you an arm and a leg when it comes to "free" oil changes (be careful about this), I wanted to stick to the Toyota brand since I enjoyed my car so much, but the folks at Gateway simply did not act like they wanted my business. TWICE I went in to see salesman, and both times they wanted me to pay to trade in my car to the same place I got it AND wanted me to pay double in monthly payments and put down $10k - ABSURD. They were not willing to work with me at all. To be completely transparent, I have a great salary and good (not great) credit. I made my payments on time but I had excess miles. I knew that I would have to pay for the miles I would be over, but they did nothing at all to try to win my business back. If anything, they pushed me far far away. But these experiences left nothing but a bad taste in my mouth. Since ending my lease, things have been nothing but a nightmare with Gateway now. I took my business elsewhere (which was the best decision). I sold my car back to that other business in APRIL, who finished payments on my lease with Toyota for me....and now.... in NOVEMBER.... I get a call from a collections agency telling me that Gateway Toyota wants $500 from me. I did not receive any correspondence about this bill and am appalled at this. I was never told what this $500 was even for - damages? miles? disposition fee? Thanks for the great communication Gateway. Clearly, Gateway doesn't care about my business or my credit for that matter - they just want their measly $500. Of course I had to pay it & fine, I don't want things affecting my credit. Gateway has horrible customer service and claims there is absolutely nothing they can do. I know being in the car business is for pushy salespeople, but the folks at Gateway take this to a whole new level and are downright atrocious. Thank you for ruining my credit; that's the last $500 you will EVER see from me.

Chet The Jet

Nov 11, 2015

Gateway Toyota. The sales rep I had [Brianna] was kind, helpful, and answered all of my questions.

Joan Santora

Nov 11, 2015

We came in and were looking for a used car. I had a Camry that had over 300,000 miles on it, and I was heart-broken to get rid of it, I've had it since new. Ben Kampel made the process simple and comfortable, as well as his used car manager, Anthony. Fred Mateo in finance and Maryann Lordi of customer relations were the last two people who I spoke to, and they complimented me a free oil change. I'm extremely happy with how I was treated, and I'd gladly come here again.

Joe & Justin C

Nov 7, 2015

While searching for a used vehicle for our 17 year old son we came across a 2006 Rav 4 pre-owned. Based off of the pictures and the car fax report provided we decide to take the ride from Manalapan to Toms River. Our sales rep Michael Sweeney greeted us right in the parking lot and asked if we needed any assitance. Within minutes we were in the exact car we saw online for the test drive. Not long after that we were making a deal on the vehicle and get to drive it off the lot the very same day. Would highly recommend Penske Gateway Toyota!!!

Justin

Oct 27, 2015

The process of buying was made easy by the folks at Gateway Toyota. I came in needing a new car and ended up leaving with the car I wanted at a price I could afford. Ian in sales and Fred in finance made us feel welcome and made us feel valued even as the hour crept past their posted closing time. I would definitely recommend this dealer to friends and family in the future

Technical

Oct 27, 2015

They help a lot into the process of trading my old car and getting my new suv.they are all pleasant and very accommodating.they attend all my concern.

Rosie C.

Oct 25, 2015

This was my worst experience ever with a car dealership. The sales woman had little to no experience and kept running numbers that didn't add up. When we questioned her about it, she looked at us as if she didn't even understand the question. She just kept coming back with numbers that were too high, given our deposit and the amount financed. Finally, someone else came out to help with the numbers. Then we find out they never told us we were being charged a $1,400 "certification fee," which is on top of the sales price. We asked how much the car would be and we were told that they accepted our offer of $11,500. I asked if there were any other fees associated with this purchase, and we were told the usual, tax, etc . We found out when we were trying to buy the car about this certification fee, no mention of it up until that point. When I told her I was very unhappy about it, she said she would take it off. Which mean that I was then buying a car that was not certified because I would not pay the certification fee. Really? Is this how you do business? I came I to buy a certified, pre-owned car. Very sneaky. Then we are told they want another $400+ for a second key for the car! Seriously???? We said no thanks, how disgusting is this? Then, we get out to the car and find out it is supposed to be inspected this month. And to top it all off, the cheap of the cheap, we drive home and the gas light comes on. Too cheap to even put gas in the car... and gas is under $2.00 a gallon... how tacky, tasteless and ridiculous. I would never, EVER, come back to this unprofessional car dealership again. I have always dealt with Lester Glenn, where they know how to treat customers like human beings. Their resolution when I complained??? to offer me the second key I should have received with my purchase and a tank of gas? really? Thanks a lot. How generous and kind to offer me what I should have received in the first place. Then they offered to "certify" my car if I left without it being certified, due to the additional price. When I said I left with it certified, they didn't offer me anything but a key and a tank of gas. No mention of being deceitful, dishonest, inexperienced, sneaky, shady, and flat out disgusting. Run away from this place like your hair is on fire. Call a taxi , or commute, but don't buy a car here I would suggest you hire people who actually know what they are doing, and stop being so sneaky and cheap. I cant imagine what else you want me to say.

JL

Oct 24, 2015

Thanks Jong Peterson for your professionalism and honesty. You made the process much easier

TK

Oct 21, 2015

Worked with Ian who made my car buying experience such a stress free one. No pressure. Very friendly, accommodating, & really made me feel like if I wasn't ready to make a decision, I should sleep on it. Also worked with Anthony (Ian's boss), who was a pleasure to negotiate with. I highly recommend, if nothing else, test driving new or used cars here. They all made me feel at ease with the entire car buying experience & I have nothing but positive things to say about them! Now go buy a car at Gateway Toyota!!!

JC

Oct 19, 2015

CUSTOMER SERVICE DOES NOT EXIST... 1 AND 1/2 MONTHS later no response. No receipt mailed to my home ? No replacement for my broken antenna ? No explanation as to why my antenna was laying on my from seat for an Air Bag recall? If they can ignore a customer I will continue to write the lack of response from Gateway Toyota. It is really annoying .. Poor Service Department experience...Continues An E-mail contact from the GM was received and I provided my personal e-mail and cell phone if he would like to contact me. No reply thus far. At this point I would still like a copy of my receipt mailed to me and maybe a new antenna. I will have to guess at the mileage for service. Next step I will contact the manufacturer to seek an adequate response.. Unbelievable. Should have been contacted the same day this occurred. Not even 1 star now . Recently I brought my 2004 Corolla in for a safety recall. At the time of the appointment I was told that a check up of the vehicle would be included for free as well as a free lifetime oil change since I purchased the car at Gateway Toyota. The auto had 302,000 miles on it which is amazing and since the odometer does not go further than 299,999 miles (another issue) I use my trip odometer to calculate the miles. I place a large sign on the reset button DO NOT TOUCH and the amount of miles on the car for the dealer to record. When service was over the service writer informed me that the mechanic reset the button by accident. This is impossible since she stated that he seen the sign. There was no reason to touch this button but only due to the curiosity of the mechanic I no longer have an accurate reading of miles traveled. While I was displaying my frustration I noticed that my antenna was on the passenger seat?? Why the antenna was taken off the car is beyond me. When I tried to re-install the antenna it was obviously broken while in the presence of Toyota. The service writer tried to pacify me by stating that there is no charge for the oil change which I replied that the oil change is free anyway. At no time did she review the "all points check up" that I was scheduled for at no charge. The service manager walked over and could only state that he will reprimand the mechanic. I was not provided with a receipt of my service and no evaluation card for rating was sent to my home. I wonder why!!!!! This is totally un-acceptable. Not even a follow up call. Customer Service is a Zero. Will not be using this dealer going further and possibly switching to Honda!

Debbie P

Oct 17, 2015

i had a wonderful experience at Gateway Toyota today. I was greeted by my salesman Michael Sweeney as I was entering the building. Michael never put any pressure on me from that minute until I decided the Rav 4 was for me. He was extremely knowledgeable about the car and showed me all the features. I test drove the Rav 4 and really liked it. I test drove the CRV and wasn't as comfortable. Michael suggested I drive the RAV 4 again. I was sold. I would recommend Gateway and Michael Sweeney to anyone looking for a car. I love my pre-certified 2013 RAV 4. Thank you Gateway and Michael Sweeney.

kamix90

Oct 16, 2015

Michael Sweeney was a big help, and helped us to understand the buying process. I recommend this place to anyone. Michael have a wonderful customer service and he have the air to help people i will recommend to my family and mi relatives to shop at gateway of toms river, love the customer service.

JC

Oct 13, 2015

CUSTOMER SERVICE DOES NOT EXIST... 1 AND 1/2 MONTHS later no response. No receipt mailed to my home ? No replacement for my broken antenna ? No explanation as to why my antenna was laying on my from seat for an Air Bag recall? If they can ignore a customer I will continue to write the lack of response from Gateway Toyota. It is really annoying .. . Poor Service Department experience...Continues An E-mail contact from the GM was received and I provided my personal e-mail and cell phone if he would like to contact me. No reply thus far. At this point I would still like a copy of my receipt mailed to me and maybe a new antenna. I will have to guess at the mileage for service. Next step I will contact the manufacturer to seek an adequate response.. Unbelievable. Should have been contacted the same day this occurred. Not even 1 star now .

Maria G. Moscato

Sep 20, 2015

My experience here at Gateway in Toms River was awesome. Everyone was friendly, thoughtful, kind, patient and I could go on and on. Special thanks to Keith Paul my sales associate for his knowledge base of the Toyota Camry!

JC

Sep 16, 2015

Poor Service Department experience... Recently I brought my 2004 Corolla in for a safety recall. At the time of the appointment I was told that a check up of the vehicle would be included for free as well as a free lifetime oil change since I purchased the car at Gateway Toyota. The auto had 302,000 miles on it which is amazing and since the odometer does not go further than 299,999 miles (another issue) I use my trip odometer to calculate the miles. I place a large sign on the reset button DO NOT TOUCH and the amount of miles on the car for the dealer to record. When service was over the service writer informed me that the mechanic reset the button by accident. This is impossible since she stated that he seen the sign. There was no reason to touch this button but only due to the curiosity of the mechanic I no longer have an accurate reading of miles traveled. While I was displaying my frustration I noticed that my antenna was on the passenger seat?? Why the antenna was taken off the car is beyond me. When I tried to re-install the antenna it was obviously broken while in the presence of Toyota. The service writer tried to pacify me by stating that there is no charge for the oil change which I replied that the oil change is free anyway. At no time did she review the "all points check up" that I was scheduled for at no charge. The service manager walked over and could only state that he will reprimand the mechanic. I was not provided with a receipt of my service and no evaluation card for rating was sent to my home. I wonder why!!!!! This is totally un-acceptable. Not even a follow up call. Customer Service is a Zero. Will not be using this dealer going further and possibly switching to Honda!

winterlove77

Aug 27, 2015

This was by far the best buying experience EVER!!! if you walk into a dealership and you know what you want and you educate yourself there is no reason to get bad service or a bad deal. i read some peoples reviews and its beyond me how ignorant they are. everything is online!! if you make the saleman's life easy and you know what your talking about you'll have a great experience. THANKS GATEWAY!

Jyill74

Aug 26, 2015

Was looking for a new car. Sales rep was very helpful and courteous. Negotiations were slightly tedious but never felt disrespected or talked down to. Nice facility would recommend.

bigjimt

Aug 22, 2015

I visited Gateway Toyota based upon the referral provided by the Costco Auto Program. I had read some negative dealer reviews on DealerRater.com and so I had some concern, but I hoped that Costco would not associate with any dealer that was not reputable. Well, Costco wins out again, and Gateway Toyota far exceeded my expectations, and Michael Sweeney who was my salesperson was outstanding intelligent, helpful, professional, and efficient.I had pre-identified some cars prior to arrival. Michael pulled them all out quickly for me to view. He explained pros / cons of each car in a very helpful manner, never trying to pressure me to any specific car. After he spent significant time with me on test drives, we then went to the business of the price for the car I selected (2009 Rav4) and that could not have been simpler! The price was the Gateway Toyota internet price less than Costco discount, all shown explicitly on the Costco price sheet that Michael handed me. And next , what about all those extras that unscrupulous dealers are famous for? None. Just a standard $379 processing fee and then money for the DMV plates. Now, I contrast this versus Ramsey Subaru that I visited a few days earlier also on a Costco referral. That salesperson showed me a $499 dealer prep fee, a $299 doc fee and a $199 window etch fee. I knew that was a rip-off and I left I will write a separate more detailed review on my very poor Ramsey experience as they are high up in Dealerrater and my sales experience there was very subpar.But to reiterate on Gateway and Michael they were excellent. After Michael set up the paperwork, had my car detailed, and then handed me off to finance who was the person I wrote the check, I was done. 5-stars. I will return here.

frangreenberg

Aug 6, 2015

gateway toyota took advantage of a widow who had 2 cars and traded them in for a new one. They were pushy and inconsiderate. They pressured me and said it was the end of the month and had to make a quota so if I didnt buy then, they could not give me a good price on my tradeins. I fell for it since in was only one month since my husband died., I then could not sit in a sports seat and had to trade the new one in for another car and lost $7,000. dollars within a 6 month period. The old owner of toyota toms river was nice and I later was told he sold the place to someone new.. I wish I new his name so I could contact him and lt hilm know how high pressure the sales people are.

Rivera76

Jul 28, 2015

This place is god awful... It may have curb appeal but don't be fooled, inside lays the slimiest salespeople I've encountered. Even their "managers" are rude and outright arrogant. I've been waiting for a call from Mario for over a month now. Well don't bother! My husband and I bought our Toyota elsewhere! I won't even return to you to service my car, I'll drive longer just to avoid this dealership!!!

Michael

Jul 17, 2015

very frustrated with this dealer.... Bought a truck with trade in, can't get anyone to call us back about pay off balance at bank!!!!!

mdnapp

Jul 17, 2015

Bought a truck for my son, traded in a car and can't get anyone to call us back about payoff!!!! Very frustrated with this dealership...

outstanding experience

Jul 3, 2015

After a serious car accident in which my vehicle was deemed a total loss I was in a position to purchase a vehicle, my sales team at GATEWAY TOYOTA helped me make the best choice for me....this was my first buying experience as a single woman and not in the best possible situation...still hurt and emotional after my accident my Three sales men yes three sales men 3 different models and at least 10 test drives I am driving a 2015Camry XSE ......?? it! Thank you Carmine,Joe , and Tom ??????????

purple23

Jun 20, 2015

The worst lying and dishonest dealer I have ever seen. Quoted me a monthly payment of mid 300's only to try and have me sign a contract for $446 a month. Added hidden costs of useless warranties, tried to rake me over the coals with a 14.65% rate. Walked out of dealership and they never bothered to try to make things right. Wrote them a bad review on yelp and they begged me to email the general manager so they could fix things...funny, he never answered me either. So failure, lies and dishonesty begins at the top. Please do yourself a favor and never ever go here. Awful!

Brandon

Jun 18, 2015

The disrespect I have received from the people working at this dealer was mind blowing. I felt like I was in high school arguing back and forth with a 40 year old about the disrespect his employees treated me with. Would not recommend this place to my worst enemy.

Tim

Jun 16, 2015

This dealership is everything that people HATE about car dealers. My wife and I test drove and chose a minivan. Salesperson brought back two offers, one on a less expensive vehicle, one more expensive. The offers were monthly payments. I asked what was the price of the vehicle. HE DIDN'T KNOW. Had to go back to his finance guy. Brought back the answer - full price. I asked about a discount off list. He said, that I have to make an offer. I'm supposed to be the price expert - they won't offer a fair price. I offer to pay discount off list. He comes with a higher price. I take another look. I thought the original price had to be wrong - it was thousands over the Toyota website. Salesperson started to go through it. They had typed in an extra charge for an "appearance package" - a dealer add on. Its was thousands of dollars!! I asked to buy the vehicle without the phony extra charge. Back he goes to his finance guy. 10 minutes later he comes out with the finance guy. Yes, they don't have to add the appearance package, it wasn't on the vehicle. Apparently, they were hoping I, or any other customer, wouldn't ask or notice. I'm thinking that the price is still too high, so I ask to buy the car for less than the second offer. Back he goes to the finance guy - third time. Now the finance guy comes out. He says that his offer is as low as he can go. I tell the finance guy that the Internet has Toyota minivans below the price he was showing. I have my iPad open to the Internet. He takes a quick look and says he'll see what he can do. Back the finance guy goes to his office. Comes back, okay, he can offer a lower price, more than a thousand off the "as low as I can go" price. His price is now fair, many, many, many, many, many (you can count the "manys") thousands below the first price quoted with all the phony extras. I am SO pissed off that I tell them their business practices, well ... you know, and I wouldn't buy from them. After 2 hours of nonsense, I walk out. This dealership has awful practices. Don't go there. And I did buy a Toyota minivan in the end, at a fair price, without a single negotiation. It just wasn't bought at Gateway.

Motorhead

Jun 16, 2015

This is the friendliest nicest dealership I've ever been in. I wouldn't go anywhere else!!

Tim

Jun 16, 2015

This dealership is everything that people HATE about car dealers. My wife and I test drove and chose a minivan. Salesperson brought back two offers, one on a less expensive vehicle, one more expensive. The offers were monthly payments. I asked what was the price of the vehicle. HE DIDN'T KNOW. Had to go back to his finance guy. Brought back the answer - full price. I asked about a discount off list. He said, that I have to make an offer. I'm supposed to be the price expert - they won't offer a fair price. I offer to pay discount off list. He comes with a higher price. I take another look. I thought the original price had to be wrong - it was thousands over the Toyota website. Salesperson started to go through it. They had typed in an extra charge for an "appearance package" - a dealer add on. Its was thousands of dollars!! I asked to buy the vehicle without the phony extra charge. Back he goes to his finance guy. 10 minutes later he comes back. Yes, they don't have to add the appearance package, it wasn't on the vehicle. Apparently, they were hoping I, or any other customer, wouldn't ask or notice. I'm thinking that the price is still too high, so I ask to buy the car for less than the second offer. Back he goes to the finance guy - third time. Now the finance guy comes out. He says that his offer is as low as he can go. I tell the finance guy that the Internet has Toyota minivans below the price he was showing. I have my iPad open to the Internet. He takes a quick look and says he'll see what he can do. Back the finance guy goes to his office. Comes back, okay, he can offer a lower price, more than a thousand off the "as low as I can go" price. His price is now fair, many thousands below the first price quoted with all the phony extras. I am SO pissed off that I tell them their business practices suck and I wouldn't buy from them. After 2 hours of nonsense, I walk out. This dealership has sleazy practices. Don't go there.And I did buy a Toyota minivan in the end, at a fair price. It just wasn't bought at Gateway.

Elizabeth

Jun 9, 2015

The entire process from start to finish was seamless and wonderful. Ruben, the sales person was polite and helpful and knowledgeable and we feel we got a very fair deal. He knew all about the car I wanted and took the time to help me program the Bluetooth voice commands. His boss, (I think his name was Joe), was also friendly and helpful. We always dread the financial part and even the financial employee was so helpful and knowledgeable and it was a stress-free experience. I absolutely love the car and would definitely shop there again when I'm in need of a car, and would recommend any of my friends to go there.

Amanda

Apr 12, 2015

I saw a "certified" Venza for sale on this site, drove an hour to go look at it. Upon arrival, I realized it was so banged up, though only a year old it was covered in dents and scratches. It was even missing its spare tire. Yet it was "certified pre-owned". Proceeded to talk about price with the salesman. (Figured if it was a good deal I could get it painted) After our initial offer he went to get the finance manager who was more then rude about the fact that he wouldnt take any offer lower then the sticker price. Mind you I was only asking about 700 less taking into account the extensive cosmetic damage. He said that "internet pricing is non-negotiable." Three days later they called me to see if I was still interested. I had already bought the same exact kind of car, year and model, in almost perfect condition with 15,000 miles less from a dealership also on this site for only $200 more then Gateways "internet price". I understand a no from a finance manager, but this man was very rude and nasty. Im so glad it went this way, I would never go back there.

Jeff Huber jr

Feb 14, 2015

not very good you cannot select a price rangefinder for under 3000 dollars and any car that you do find for under 3000 music you guys

sam

Nov 25, 2014

I had a sales representative who is not much Intrested to show used car.

Victoria Muller

Oct 20, 2014

This dealership has gone down the tubes since my last purchase in 2005. My salesman Steven Ullrich was pleasant but the manager, Max seemed reluctant to divulge any information about the "leftover" Toyota I was interested in purchasing because he "didn't know" what or "if" he had the specific model/color that I wanted in stock. He was also reluctant to discuss any ball park figures until I have him the exact dollar amount that I was going to put down on the car. I really wanted a Camry but I refuse to buy a car from a place that treats their customers like dollar signs. I'm happy to say that I found a brand new and not a "leftover" car at a different dealership.

Gateway Toyota

Oct 18, 2014

Absolutely would recommend Gateway , Honest and best experience leasing a car. My daughter is in college on a limited budget saw a car on the internet called, gave me a price, when we got there no hiden fees or adding tax. Would also recommend Sean Casey, was terrific, honest and easy to work with explained the car inside and out made our experience worth it. Made my daughter very Happy Thank You

Richard

Oct 2, 2014

Best experience I ever had in buying a new car. Stress free!!!!!! Dave Jackson, our salesperson, was terrific.

Arthur

Jul 16, 2014

THEY WILL LIE TO GET YOU IN THE DOOR! I called the day before set up an appointment to see a prius and when I show up they say they don't have it so I walk out. I went back in to talk to my salesperson to make sure they don't have it, because it was an hour drive, and then he changes his mind and says he does have it but it's not for sale because it's a loaner car, but he would call me to let me know when it is for sale. So that's fine I'm happy. He calls me, and let's me know that it won't be for sale for six months! So ok fine. I go back on cars.com and turns out he lied they just had the price wrong. If they had just said that instead of wasting four hours of my time I would not have given them a review. In summary IF IT SOUNDS TOO GOOD TO BE TRUE IT IS! - definitely with these ppl

ChristalMcDonald

Jun 13, 2014

Great service, best prices, as well as nice people. I will definitely recommend Gateway Toyota to all my family and friends everyone was so helpful. I love my new 2014 Toyota Corolla i'm extremely happy i went to Gateway Toyota i wouldn't have preferred to go anywhere else. THANK YOU GATEWAY TOYOTA!!!!! SPECIAL THANKS TO MAX OROZCO & FREDDY MATEO FOR GETTING ME THE BEST DEAL EVER!

it is what it is

May 20, 2014

we went here 1st to test drive the venza limited,she loved it. she went back to get some numbers and they told her "you will never get a venza limited walkout price under 40k" and sign now for 36500 for this not loaded xle . she told then she is not doing anything without her bf.. they said "he's not your husband" and kept pressuring her to sign,being very pushy,so she walked out. and guess what ? R & H Toyota in balt.Maryland sold us a fully LOADED LIMITED VENZA FOR 37,500.. haha you guys were WRONG, now we know why you didn't want her to talk to her boyfriend, and she has told all her friends how you treat women. STAY AWAY FROM GATEWAY, especially if your a women, call me ill go with you. haha

Cmarie88

Apr 20, 2014

I went to a Toyota in Eatontown first, there price was horrible.. I called Lakewood, there price was better then Eatontown.. I call Toms river Gateway Toyota and told them the price Lakewood gave me and asked if they can beat it.. The sales rep said let me take some info and speak to my manager, so he took my info & my other quotes-- I told him I was at another dealers*ship all day and just let me know if he can beat the price so I can come in fill out the paperwork and leave- he called me back and said I spoke to my manager we can beat it!I drive over there, sit down with the sales rep, he starts telling me I need to put more money down, or take less miles on the lease ect ect.. I said why would I put more down and take less miles if Lakewood said they can make it work??? Long story short, they wouldn't even work with me, the sales rep says to me "I'm sorry I wasted your time but my manager told me to tell you we can beat the price just to get you in the door" I said ok then I'm leaving bye.. so the manager comes over, tells me Lakewood is lying to me and they are just telling me what I want to hear to get me in the door.. I left, went to Lakewood & got the deal they promised meWhat a waste of time!!! Don't tell me a lie to just get me in, and worse is the manager even said "we were just telling you that to get you hear" well you got me there, and I left... xxxxxxx!!!!

MojoWoikin

Mar 16, 2014

I called this dealership about 6 hours before my visit because I wanted to make sure I was assigned a knowledgeable sales rep who would not pressure me as I have high blood pressure and do not deal with stress very well. I'm a cash buyer and a serious buyer. (I purchased a Nissan the next day.) John was a very knowledgeable salesman and he and his manager informed me that the Camry I wanted was very rare in a four cylinder engine. They offered to price a six-cylinder or hybrid as alternatives. I did not want a six cylinder at all. They both agreed that the hybrid would cost me more, but offered to have my car evaluated for a trade-in and give a discounted price on the hybrid. Although I didn't think a hybrid would work out in gas savings vs. the higher price, I agreed to see their proposal. This is when the problem started. They brought in the man who evaluated my trade-in and offered the bottom price for theirs. (I don't recall his name, but he told me he used to work for Whalen in Freehold.) When I told him the price was too high for me and I would probably would buy a Altima he flippantly asked if I wanted to buy a Corolla because that is the comparable Toyota to an Altima. Now I had done my homework for weeks and knew he was wrong (at least according to Edmunds, Consumers Reports and many other web sites I compared cars on) and told him the bottom line price for a Camry Hybrid was too much for me. He then disdainfully asked "what did you come in looking for?!" That's when I told him that I came in looking for Camry gas and that they tried to switch me to another car and that if he was there to get rid of a paying customer that he did a good job as I put on my coat and left. Even though the salesman John and manager were very nice, this guy was exactly the kind of thug that gives auto dealerships a bad name. I will never set foot in this dealership again. Tom from Toms River

D. Wygal

Jan 31, 2014

Jim Dennis helped get the 4WD car I needed for the winter. Cudos to Jim & the staff at Gateway!

Rangers24

Jan 17, 2014

I bought a new Camry from Gateway and had a great experience with the entire staff. There was no pressure like at other dealers and they listened to what I wanted and I was able to get the price I wanted that other dealers wouldn't touch. The sales rep even followed up with me the next day to see how I was doing with the car and to see if I had any questions or problems operating all the features on the car. Would definitely buy here again!

Marybpt

Sep 18, 2013

I purchased a Prius from Gateway Toyota on 1/31/11 and purchased gap insurance with my financing. I traded the car in in 10/12 and contacted Gateway about a refund of the unused portion of the gap insurance. I was told to fax the gap insurance and payoff information to Anne Marie the finance manager. I faxed the information on 12/6/12. Approximately a month later, I called Anne Marie to follow up. I left numerous messages before she finally returned one to tell me she would look into it. Another month or so passed, and I stopped at the dealership and spoke to Anne Marie in person as she would not return phone calls. She told me that several other customers were waiting for refunds and she didn't understand what the problem was. While I was there she emailed "someone" about it. I still never heard anything. I finally left a message for the general manager and received a call from Mary Ann the customer service manager. She promised to look into the matter. After several phone calls, she called me on 7/20/13 to tell me that I should have a refund in a few weeks. On 9/11/13, I called to complain that I still hadn't received the refund. She had no recollection of ever speaking to me and referred me to Anne Marie, the finance manager. When I reminded her of the process up to this point, she still didn't seem to remember ever dealing with this matter but agreed to email Anne Marie, who was off that day, and the general manager. Another week has passed and I still have had no response. I am tired of this game they are playing. Is this a way to make a little extra money? They may only owe me $10 but it is not their money. Their customer service is terrible and I will never recommend them to anyone or use their dealership again.

Mike

Jul 13, 2013

Never rec'd pic's I requested. Lost the chance to purchase vehicle

Virginia4Homes

Jun 24, 2013

I stopped by this local dealer as was greeted by Jack. He was pleasant, kind and well spoken. He showed me some cars and I test drove as well. It was going great up until I asked for some prices to think over and compare. I was like I had just told him horrible news, his demeanor had changed and it was like I was a nuisance, a bother. I've been I realty for 27 years, and I've never treated anyone like this. His manager was even worse. He told me that the brands my husband and I had been looking at are "junk". Why would you ever say that? They spoke down about other dealers and the people who worked there. I was told to bring my husband back so they can inform him as to the why we should deal with them. Guess what guys, I drove across the street and saw your former employee and bought my new, beautiful Sonata. Thanks Pat at Hyundai! Thanks for making it easy!

Ripped off!

Jun 7, 2013

Service dept. stinks , salesperson never gets back to you after they sell you the car , dont even think about getting a call back from a manager . Iwould never buy another car from this dealer . Stay away !!!!!!!!!!

J Sweeney

May 28, 2013

I wanted to buy the world class TUNDRA and was having problems with most dealers having limited INVENTORY. NOT AT GATEWAT TOYOTA!!! They must have 100+ trucks (tacoma & tundra's) avilable behind their New "state of the art facility" New showroom and service facility and a "can do attitude" The salesman thanked me for stopping in even though I told him that this was my 1st day out. No pressure, easy to negotiate with and a fair trade in, was all i wanted and I would recomend this place to all looking for new Toyota's and used cars as they had tons on the lot... I will do business again as my 16yr old daughter, will soon need reliable tranportation.

Betty

May 24, 2013

This is one of the few times I called and very dissappointed with the service department staff. I am ready to buy another vehicle but because of the service department rudeness I don't want to buy my car from them anymore. They are not helpfull at all and they don't do a good job fixing anything even oil change is a problem....Use to be very dependable place. It is shame, this is how business go down. Remember the saying, customer comes first. You need the customer, customer can go many different places.......

Jo

Apr 20, 2013

This is the most unorganized service department I have evert dealt with. I would never trust them with my car. They do not know what they are doing and are flat out rude. I have had 2 appointments now cancelled the same day as the actual appointment although they still called me the day before to confirm it. I have missed 2 days of work now for no reason and although I have provided them with a new number to reach me they still continue to call my fathers number that is on file. I will drive 2 hours to any other Toyota than for this place to work on my car.

Amy

Apr 5, 2013

This place is horrible and treats women like second rate citizens

Teddy59

Nov 30, 2012

To make a long story short....They are the worst dealership I have ever been to. I bought a truck from them. I was having some financial difficulties and filed for bankruptcy. I contacted them and they told me to bring my truck back and they would give me my trade in back(a car). They told me to get a letter from the lawyer that would allow me a car loan and then we would talk. In getting back the car, after I received this letter, I would make the payments on the car. They then called telling me they "mistakenly" paid off the car loan and now I would have to make payments to them for the loan. I agreed and signed papers. They said when I get this letter, I could get another vehicle. In the meantime, I moved to Pa. They then started calling me, leaving messages to call. They had even called all my family members too, harassing them. I called and was told to bring the car in, that they had a used car they would give me with no payments until this letter thing was taken care of. I, along with my sister (which is where I live)drove there. Its a 3 hour drive from where we are in Pa. When we got there at around 7:30 p.m., they informed me that they had no car but had to take my car back i.e. repossess it. I asked them why there was no car when they told me there was. No real answer. Here we are, stuck 3 hours from home. It was getting close to closing time for them so they suddenly came up with a "rental" that we could use until the letter came. That was right before Sandy. A week after Sandy, they called again and said that they now had a car and to bring back the rental. Again , we drove there. 3 HOURS only for them to take the keys and say that they had no car. That was when Rodney suggested that we take a "bus" home. When we wouldnt leave, they asked if I had anyone that could co-sign. The only one I knew was my mother, who has perfect credit. After persuading her to cosign, they had a truck for us. Then they informed us that one of their guys were going to drive to my mothers for her to sign paperwork...with us. After a 2 hour drive to my mothers, they had her sign the papers only to find out it had to be in her name only. My mother is 74. I thought she was gonna have a heart attack. She agreed and they told her that they would send her copies of all the paperwork. We found out too, that there was all kinds of extras added in. We NEVER had any say over the vehicle, nor did we even know how much the payment was gonna be. And realized we never even test drove it. After a week or so of calling and asking where the paperwork was, we decided we didn't want the vehicle after all. Too many shady things going on. It was then that they said there was NO way we could bring it back, that we were stuck with it. My mother, mind you, almost had to be hospitalized due to her high blood pressure and not sleeping. To this day, 20 days later, we still have no paperwork but yet they managed to send out the registration. We still know nothing as far as payments or anything. And as far as friendliness, they were friendly only until they could take advantage of an already bad situation. Then they were outright RUDE. Don't ever buy a vehicle from them...you'll end up with more than you can imagine.

Greg Smith

Oct 22, 2012

Everyone I dealt with at Gateway Toyota was sincere and service minded. Their internet rep was especially helpful and did what she could to make a deal happen. I wouldn't hesitate to return to their dealership.

Trish

Sep 1, 2012

My son and I went looking for the Nissan Altima. When we got there immediately we were greeted by very pleasant salespeople. I mention that I was there to see Jim Dennis, and he came out right away. Just by the way he came out with a smile and happy to see both of us, I knew this was a good place to be looking for a used car. We looked at the Nissan, apparently it did not meet my budget idea, so we all went in to the trailer to see what it is I can afford. Everything took place about 5 minutes. Jim came out told us our budget and showed us a Cobalt that my son loved. Great Place, Great People, a place you can trust when buying a car.

New Mom

Jun 29, 2012

My husband and I have been shopping for a car for quite some time now. Gateway had a very large selection in our lower price range and the salesman Joe was excellent in helping us select the right one. He got us a great car for a great deal. We couldn't be happier!

JerseyWineLover

Apr 5, 2012

We found the used vehicle we wanted online. Set up a time to meet with a saleman. NO haggle pricing! We got a great deal on a used Toyota Tacoma, excellent customer service, we were in and out quickly!! Great buying experience with Gateway Toyota!!!

njnut

Jan 8, 2012

When I bought my New Toyota it came with free lifetime oil changes. After getting one free change I said I was done getting them. I don't remember the reason at the time. I complained to the service manager who was nice enough and he talked me into getting them again. I have 2 cars from this dealer and they both had the oil changes. I know they have and want to make some extra money on these "free" oil changes but it just got to be way to much. The last time I went I was shown my cabin air filter. These for 20 bucks at the local NAPA and with my pro discount even less for me. I was told this is what I'm breathing. Wrong that is what the filter stopped and I never breathed it. But anyway I was told they could replace it at the amazing cost of $80.00. This job does not even require a tool and they were already halfway done with the job buy taking the old one out. No but it back in. Then I was snottily told well it's your health and pressured once again. I was also told my brakes had only 25% of their life left and should consider replacing them. Good then they still have a quarter of their life left so I'll use that up. Both of these idiots have to know I work with cars and trucks since I was standing there in my uniform but they still spoke to me like I was a complete idiot. I have told them I'm only using you for your free oil and filters. This is the low opinion I have had with this dealer since day one. They also have allot of senior customers who like the ultra fake friendly attitude they heap on them but I find it condescending. Their service and parts costs are very high compared to other dealers. Parking is also limited and a bit scary if you don't want your car damaged.

ToyotaMan

Jan 2, 2012

The deal was set in stone, we were suppose to sign the papers and pick up the car and the night before they called and said they sold our car 2 days ago. We had talked on the phone 3 days ago and verbally agreed on the deal. Very irreputable dealer, would not do business with them.

gasclass

Aug 28, 2011

While bringing my new Venza in for service the guy handing out the service numbers remarked to the valet how good my Venza looked, that was the cue for this small minded moron to drive my Venza through the only mud puddle on the lot, splashing both fenders & doors with mud. Rather than finding the source of the odor, I suggested it was the a/c plenum since the odor came from the vents when the a/c was turned on, it was easier for service to blame it on the floor mats. When finished, they parked my car 300 feet away through a construction site & picketers (on strike). I am disabled & walk with a cane. There was sand & dirt on the carpeting that the mats didn't cover. I emailed my concerns to the Service Manager, he never replied. Stay far away from these bufoons.

BethBehnken

Aug 27, 2011

Talk about an AMAZING EXPERIENCE! I could not have been happier with my buying experience at Gateway Toyota in Toms River. I went on a Monday night to see a 2011 V6 Camry SE. Art Edwards was the Sales Representative that helped me; he was knowledgeable about the Camry SE as a salesman and an OWNER (how reassuring that he sells a car/brand that he drives himself). When it came time to make a deal he brought over one of the General Sales Managers, Anthony Lo Bello. Anthony was friendly, patient (NOT pushy) and reasonable throughout the entire process. The negotiation went so well, that I decided to take the time to discuss trading in my car which I had originally planned on keeping or selling privately. We came to a reasonable agreement, and I was thrilled. Unfortunately, I did not have my old car with me to trade in, so I was upset that I would have to leave the brand new car I bought until the next day. FORTUNEATELY, Gateway is fantastic and let me take my brand new car that night and turn in my old car the next day! I cant say enough wonderful things about this dealership and I look forward to returning there to service my car. I have already recommended Gateway to some family and friends who are in the market for a new vehicle, and I am strongly recommending them to you as well!Beth B.Neptune, NJ

kellygirl 123

Jul 21, 2011

This dealership is the one to stay away from! Our salesman kept leaving us to work with another couple. He was playing with the numbers. He also gave us a very low price on our trade in. Seemed like he really didn't care whether we bought a car.

jeremy111380

Feb 16, 2011

Never expect to get anywhere with this dealership. I bought the car and then sold it and I am still owed thousands of dollars on the extended warranty I purchased from them. By law you should get the money after 60 days. Well it has been going on since September. They only care about you as a customer if you are purchasing a car. Once you get the sale they could care less. I have been waiting since October for my refund check. They filled out the wrong form in October 2010 but never called me to tell me and I did not find this put until December 2010 when I contacted them after the initial 60 days. Now it is the middle of February 2011 and I still have no check. Stay away from them and avoid at all costs. I will be contacting the BBB and the DCA. Horrible dealership.

Eric1704

Feb 4, 2011

The service team here treats you like family. Have been going there for over ten years now and have never had a reason to question anything. Matt Cassidy is a very knowledgeable and courteous service writer. He always takes the time to explain everything to you and checking in on the mechanics personally too. Bryon Masterson does a great job of running one of the finest car dealerships in the US. God Bless the entire team at Gateway Toyota. Never have and never will drive anything but a Toyota from Gateway!

s.leach2010

Dec 4, 2010

I had just brought my Toyota Tundra in to get an oil changed from the dealership. I had been getting my truck serviced their for years since I bought it their with no problems until now. I must have had at least 5 oil changes from them since owning the truck and was charged almost the same rate of at $30.00. My last oil change by them they charged nearly $70. I had asked why such an increase and first they told me it was because the cost of oil went up, and that was the reason for the increase, but then I argued that because the old bills showed at $5-$10 for materials and $20-$25 for labor. I compared them the old bills with the new to show them that yes the oil price went up but only the expected few dollars it was the labor that they doubled on the bill. Then I got a new excuse stating that in order to drain the oil they had to remove the front skidplate which was a stock option, and in the past they had just possibly waived that fee and they couldn`t anymore. Now what they didn`t know was that from when I bought the truck used at their dealership it didn`t have the stock front skidplate on it thus they didn`t have to remove anything. Just another line of BS. It is poor business to increase the costs to your previous customers and feed them BS excuses to compensate for the poor economic environment, and slow car sales. I would have been fine if they would have just been honest and stated fees have gone up because of the poor economic climate then them trying to hose me for an extra $30-$40.

orville

Oct 14, 2010

My serpentine belt broke Tuesday as I was driving and the power steering went out. Then the panel lit up. I was closest to Gateway Toyota so I drove it there on pins and needles. I was greeted by Matt Cassidy, who told me that even though there were eleven customers already waiting, he would squeeze me in. After Matt went home for the evening, Dave Marra took over. After Rob, the technician, diagnosed the problem, it was late in the afternoon. Dave then went to Bryan Masterson, the Service Manager, who provided me with a loaner until Rob could make the repair and pressure test the system. The car was ready the next afternoon, and I just want to thank the folks at Gateway for providing me with GREAT service and extreme caring. They had never seen me before! I also noticed while I was in the waiting room, that Dave handled a couple of disgruntled customers with diplomacy and tact, eventually satisfying their concerns (primarily over a long waiting time). I highly recommend them and was extremely satisfied and pleased with my experience at Gateway. Please commend these four employees, especially Rob, who took the time to clean everything off, and test the repair to ensure nothing else was wrong. THANK YOU, Gateway Toyota!Respectfully,Orville Harrisorvilleatcomcast.net

nitram9

Aug 17, 2010

Work was done within the promised time. everyone was courteous and cooperative. There was no attempt made to sell un-needed services. They put down paper on the floor of the front seats, so no grease got on the carpet. The waiting room was comfortable, although a little on the chilly side.

dhabi

Jul 21, 2010

Being a new mother, I wanted a safe car for my precious cargo. I previously had a nissan and wanted to look at the camry. I went to gateway toyota and was greeted at the door and was shown a camry by an exceptional and not pushy salesman, Rodney, who allowed me to take my time and for the right price I drove home my new son in my brand new camry. I will always be loyal to toyota and not just any toyota but only Gateway. Thank you Rodney

bigguy524

Jul 20, 2010

the sales people and managers were very friendly in locating the Sequoia i wanted.then they went well beyond nice about getting it to me asap.tony and ed are the greatest,it was a pleasure doing business with them.i have been sending everyone i know looking for a car to them.a consumer couldn't ask for a better place and atmosphere to buy a car.

Kim H.

Jul 17, 2010

These people are wonderful... they'll bend over backwards for customer service. Purchasing the car was a great experience, especially being a single female... going in without a male presence is a big no no at other dealerships. I've heard horror stories. But at Gateway, I was treated with good nature and respect. When I had a question, I was offered all the information I needed. The service department employees are always cheerful and accommodating. Will buy all future cars from this dealership. I'm VERY happy!!!

sb88

Jul 16, 2010

Great car buying experience! The sales staff was very helpful with me finding my first car. They were very professional and were able to answer all of the questions i had. I recommend Gateway Toyota to anyone i know that is looking to purchase a car. Great service!

lbirav4

Jul 15, 2010

From the minute I walked in the door I felt the calm not always felt at our types of car dealers. The salepeople did not step on each other to work with me and when I finally explained what I was considering the client rep was very accomodating and didn't waste my time pushing his view on me. I found the type of car I wanted and was able to get it for a fair price without feeling had.Everything went very smoothly with the paperwork and financing and I was happy with all processes of the sale.

candlelite80

Jul 15, 2010

I would highly recommend Gateway Toyota to anyone looking for a great car buying experience! The sales staff is always helpful and friendly, the service staff is honest and takes the time to explain any issues to you, I have truly never been to a better car dealership. I recommend Gateway Toyota to all my family and friends because I have always had great experiences there.

ac47

Jul 15, 2010

I buy all my cars at Gateway Toyota. Everytime I go it's an easy, stress-free experience. I also take my car to Gateway for the free oil changes I got with my car and it's always fast and friendly. Anytime someone tells me they are looking to buy a car I send them to Gateway Toyota because I know they will be treated well.

nbrown78

Jul 15, 2010

My visit to Gateway Toyota was wonderful! The sales staff were incredibly helpful and friendly. I can honestly say that I have never had a better car-buying experience. This helped me decide to switch to Toyota! I have told all of my friends and family just how happy I am! Many thanks Gateway!

TomBec

Jul 14, 2010

I found the professionalism and friendliness of the staff at Gateway Toyota to be wonderful! I was also very pleased with my purchasing price. I am above and beyond satisfied with my experience and I will be purchasing again from Gateway. I would highly recommend this dealership to others!

luann1153

Jul 13, 2010

Very thorough, knowledgable and efficient.Had a great buying experience without any hassels. Totally satisfied with all areas of the sale. Would definately purchase another vehicle from Gateway Toyota without hesitation. Also plan to refer all my friends and family.

wintrbaby2

Jul 13, 2010

great dealership!!! love my car and the service! couldn't have been an easier process! def will buy from again! came in wasn't expecting to buy found car I loved and payment was even better!!!!!!!!! year later still love car and the free oil changes

Db1

Jun 22, 2009

This dealership explained to my wife that her car needed brakes done. Car with 60,000 miles on it, normal wear/tear. I can beleive it needed to be done in the front, not rear, (disc all the way around). Charged her $350.00 to cut rotors and replace pads up front. Now car pulls to right, plus vibrates after 60 mph. The rotors are as glazed and grooved as when vehicle was dropped off to be repaired. Service Manager says rotors were gut and pads replaced and the car doesn't vibrate, that's what his ASE certified Toyota mechanic says. Now my version.....they ripped me and my wife off for $350, no rotors cut, pads were replaced.....and go to Meineke from now on, hopefully they are HONEST!

tavi

May 6, 2009

As soon all paper were sign they almost throw you out in the street if you'll ask for more explanation/detailes.No respect,no professionalism,no business attitude and appearance.Everyone wearing T-SHORT showing muscle and ready to fight,unbelivable !

seniormaster

Apr 17, 2009

Matt was extremely helpful, and easy to talk to. When he realized it was going to take wsome time, for completion of maintance, he provided for a ride home and back. Problem encountered second day. I had a scheduled appointment. He insured I met it. Completion of maintance was resolved and excellent. It is people like Matt, and the quality of maintance performed, that causes one to recommend this dealership, for mechanical as well as purchasing of future vehichles.