Used Cars for Sale at Gene Messer Ford of Lubbock in Lubbock, TX

GoldenM

Feb 29, 2016

I would highly recommend this dealership if you are shopping for a new vehicle. After going to several dealerships, I was about ready to give up on finding a vehicle for my family. Chip Woody and Ashley Roberson went above and beyond to assist my wife and I. I couldn't be any more satisfied with the excellent customer service and effort that was truly put in for what seemed impossible. Will be using this dealership again and you should too! Thank you Gene Messer Ford, Ashley and Chip! You rock!

GoldenM

Feb 29, 2016

I would highly recommend this dealership if you are shopping for a new vehicle. After going to several dealerships, I was about ready to give up on finding a vehicle for my family. Chip Woody and Ashley Roberson went above and beyond to assist my wife and I. I couldn't be any more satisfied with the excellent customer service and effort that was truly put in for what seemed impossible. Will be using this dealership again and you should too! Thank you Gene Messer Ford, Ashley and Chip! You rock!

CDWood

Feb 24, 2016

Mike in Services has helped me twice and has impressed me both times. Genuine, polite and very helpful. All of the staff seems to work really well together. I'm not usually a fan of dealerships, but this crew has won me over! No one has made me feel intimidated or uncomfortable!

Jeremy

Feb 14, 2016

I took my Ford in for service last week, was told that it would be 4 days before they could even look at it, so made an appointment to come back. Day of appointment they quickly diagnosed the issue and said my car would be ready that evening, that night I received a call that the car wasn't done, the 1 transmission guy was gone all afternoon, day 2, promised yet again car would be done, I don't hear anything all day, try to call and everything transfers to voicemail, of which all are full and can't leave a message, finally get a call, guess what, car isn't done again. Finally Saturday, promised car would be done first thing in the morning again about noon I call, can't get ahold of anyone, I finally about 2pm I drive down and told my car had just been finished, takes about 30 min to process the paperwork. Tried to charge me full price, asked if they could do anything and he knocked $15 bucks off a $450 service. Glad they took something off, but more of an insult considering that only brought the price down to what I was told it would cost. I talked to a manager after all this mess and was promised what I would hear from the service director, GM and himself on Monday. Guess who called??? Not a single person. It is clear that they do not value customers as I was not the only one who was experiencing this poor customer service as several other customers were expressing frustrations like mine in the waiting area.

jerm800

Feb 13, 2016

I took my Ford in for service last week, was told that it would be 4 days before they could even look at it, so made an appointment to come back. Day of appointment they quickly diagnosed the issue and said my car would be ready that evening, that night I received a call that the car wasn't done, the 1 transmission guy was gone all afternoon, day 2, promised yet again car would be done, I don't hear anything all day, try to call and everything transfers to voicemail, of which all are full and can't leave a message, finally get a call, guess what, car isn't done again. Finally Saturday, promised car would be done first thing in the morning again about noon I call, can't get ahold of anyone, I finally about 2pm I drive down and told my car had just been finished, takes about 30 min to process the paperwork. Tried to charge me full price, asked if they could do anything and he knocked $15 bucks off a $450 service. Glad they took something off, but more of an insult considering that only brought the price down to what I was told it would cost.I talked to a manager after all this mess and was promised what I would hear from the service director, GM and himself on Monday. Guess who called??? Not a single person. It is clear that they do not value customers as I was not the only one who was experiencing this poor customer service as several other customers were expressing frustrations like mine in the waiting area.

Jcoffey

Feb 13, 2016

Although I didn't buy a car tonight, my salesman, Luke, was very pleasant and professional. He made my visit the most enjoyable experience I've ever had at a dealership. I would recommend him to anyone looking for a car. That's really saying something because I really dislike car shopping.

Cassandra Ortiz

Feb 12, 2016

I went in to get an oil change but I called ahead of time to see if I needed to make an appointment, Dominique Hinojosa was very polite and really helped me out, when I went up there to have my oil changed by Sal she was there to greet me with a smile wish more people had her customer skills.

Terri Carson

Jan 31, 2016

i dealt with Luke at Gene Messer Ford of Lubbock. WONDERFUL person. Met all my needs, not a pushy salesman, polite,honest and helpful. I got the car I wanted at a great price. Also worked with Curtice and received a no hassle experience. Wonderful friendly people.

redwhite&blue

Dec 29, 2015

Took my F-150 in to have the ELD looked at. It comes on automatically without my input and is causing extreme wear and tear on my rear tires. I made an appointment for the truck to be looked at, when I called the day before to confirm, I was not on the books. They told me to bring it in anyway and they would get it looked at. Took it in and they still didn't know I was coming. Finally they said they would get it taken care of, but didn't look at it for 5 days. They said their was no issue even after I drove with the service rep and showed him the problem. He said he would talk to one of his service guys and get the new switch ordered. I call back after Christmas break and he still had no clue. The service manager was no help, they don't understand the benefits of their own extended warranty which I have and is supposed to provide me with a rental replacement. The department is completely incapable of handling repairs.To follow up, I got my truck into pollard and wasn't their 30 minutes and they had the problem fixed and i was on my way.

teamkennard

Dec 21, 2015

My salesman was Blake Dolan. I came in just looking at cars but he was able to give me a good price on a 2013 Tahoe that I couldn't pass up

Scott Hillger (Eco-Drip Irrigation)

Dec 2, 2015

I have bought several trucks for my company here and Ashley has always come through with what we needed and at a good price.This will always be my first stop.

Ashley Roberson

Oct 6, 2015

Ashley was a awesome person to work with. She had tried to help us many times before, and was very honest and up front about the whole process. She didn't lead us to think anything that wasn't going to happen and she worked hard for us to make sure we were happy. As first time car buyers I could've of asked for a better person of help! She was great. I'd recommend her to anyone. You don't get a lot of people like her, most of them jump down your throat and wanna run your credit before they even go any further... It was nice to have someone there to actually not make you feel like "great I'm wasting this persons time" loved her! Thanks for all your hard work!

Martha

Oct 3, 2015

I recently purchased a used vehicle from this dealership and am so very pleased. Steve, my sales person has been so kind and helpful with the vehicle. He has answered every question that I have about the car. Anyone interested in a used Lincoln should definitely contact Steve!

neecy54

Oct 1, 2015

I recently purchased my third car and am really enjoying it! Ashley Roberson provided me lunch as I waited for Adam Scott,Jeremy Simpson and Tom McDaniel to finalize the deal. GREAT JOB!!

Deborah Adams

Oct 1, 2015

Just purchased my third car and I love it! Ashley Roberson treated me to lunch while I waited, to get the best deal! Tom McDaniel is and a great finance manager,very engaging!! Jeremy Simpson was also a big help along with Adam Scott! Keep up the good work!

NEECY

Oct 1, 2015

Just bought my third car. Ashley Roberson provide me lunch while I waited for Tom McDaniel,Jeremy Simpson,Scott Larrentree and Adam Scott to get me the best deal! GREAT JOB!

Miller Time

Sep 18, 2015

I have traded vehicles a few times within the last few months and GM Ford was the best experience out of the ones I went to. I had traded at Gene Messer Chevrolet and was not at all happy with some of the stuff that they talked us into signing on, and they were very "shady" when questioning them on certain things. However, when going to Ford, they did an excellent job of helping me find the vehicle that I wanted at a price that was more than fair. They also made the paperwork process extremely easy and quick. I received my tags VERY promptly after getting the vehicle. The facility is very clean and nice looking in addition to the people I dealt with were very knowledgeable and very willing to address any question I had. I would recommend GM Ford to anyone that is looking for a vehicle.

Kelly M.

Sep 18, 2015

I purchased a new Platinum F150 in the spring of 2014. The salesman I worked with then was great, and went over all the features of the truck I was unfamiliar with. Never once did I feel I was an inconvenience or was wasting his time. I feel the price I paid was comparable to, if not better than, the prices from other dealers in the area. Jeremy in the finance office was efficient with the paperwork. I've had my truck in for servicing twice within the last month, and both time when I pulled up to the service, someone greeted me as I got out of the truck. The first time it was in, I did not have an appointment, but rather just showed up because I felt it was an emergency (I couldn't get my sunroof to close). Matt in service instantly got some techs to look at it to see if it was a quick fix. When it wasn't, he had a new vehicle pulled to the front for me to use until they could get it looked at and repaired. While it took a of couple days, I feel it's to be expected they would be busy, given the other Ford dealership option in town. This last time I took it in for service, I went straight to Matt again. He took it right in, got me into another loaner car, and then back on my way. I've been in to the dealership for various reasons over the past several years (even prior to purchasing my truck) and the facilities have always been clean and the staff friendly. It occasionally takes a while to get some help, but it's not due to a lack of trying. The staff there is constantly on the move and trying to get everyone accommodated as best and as efficiently as possible. When you're a dealership that truly values taking care of its customers rather than only making money, it's understandable that it would be busy most days! My truck is the 3rd vehicle my husband and I have purchased through this store, and will definitely continue to use them as our go-to dealer, and refer our friends and family here!

Jerri Ann

Sep 8, 2015

We bought a pre-owned truck on July 3rd of this year and yet to have our tags on this vehicle. I have called and left message after message with salesman, finance manager, and general manager but NO ONE has returned my call to try and resolve this. I had to have the revenue department in my home town to get someone on the ball getting this done. And now we find out we have to take off work to go sign title because they failed to do this at the closing of the sale. It is so disrespectful for not even one person to call and make sure this process has been taken care of or to offer help considering they have dropped the ball on their end. If you buy from this dealership be sure you check and double check and follow up on any paper work, title work and all questions are answered because they WON'T call you back or return you call!! :( And be sure you are not expecting your vehicle to be serviced in the time they say it will be done..they kept our new vehicle 3 days when it should've been 1 day and wasn't considerate enough to tell us till 5:00 that evening. They won't keep you updated on the status of the repairs or the time that it many take. SO FRUTRATED WITH THIS DEALERSHIP!!!!

ryoung

Sep 3, 2015

I spoke with 2 sales people, Aneesa (not sure of the spelling and she didn't have a card) and I spoke with a gentleman (didn't give his name) on the phone. Neither sales person seemed to have a clue what they were doing! Aneesa couldn't give me a price other than what was listed on the sticker, and when pressed on price told me she would call me back in a few minutes. Hours later and still no call! The gentleman never gave his name, and was eating the whole time I was on the phone with him. He didn't have a clue what vehicle I was talking about, and really didn't seem to care to find it. He even made the claim that they didn't have that vehicle, even though I drove by later and saw it sitting in the lot. I am new to Lubbock, and I have heard nothing but bad things about Gene Messer, but I thought I would give them a shot! I guess they got their reputation for a reason.

Russ S.

Aug 23, 2015

Steve in Internet Sales made buying my son's first truck easy and quick. We got a great deal. I loved that Steve printed off the Carfax up front.They even filled up the tank with gas for us. (I bought another truck at the competative Ford dealer in Lubbock last month and they only put $5 in gas in the tank.) The finance wait time was a little long on a Saturday but once I got in it was smooth and easy. Overall great experience.

A.DelValle

Aug 22, 2015

STEER CLEAR OF THIS "BUSINESS"!To simply state that this establishment exhibits poor customer service and lack of communication skills is a TERRIBLE understatement. I dropped my car off nearly a week and a half ago, and almost all efforts to communicate the repairs and status of my vehicle have been made by me. I really wanted to give this place a chance because it IS a Ford dealership and I was wanting the maintenance on my vehicle to be done professionally, but I REALLY regret my decision. I went against my better judgement, even after reading countless reviews and stories about how customers had been given the "run around" by their service personnel. First off, I dropped my vehicle off on Wednesday, July 29th, and was told by the person who received my vehicle (Nate), that they would be able to take a look at it the next day (Thursday) and assess the issues that I had brought forth to them. Three entire days went by and I received no word from Ford or their staff, so I finally decided to call them myself. After letting the phone ring several times, and being transferred to the proper department, I was greeted by Brent, who apparently felt the need to let me know that the gentleman who had received my vehicle and would be "handling" the repairs was no longer "with them". He then told me that they had tried to contact me, and that they had apparently gotten the wrong contact number. I know this is a lie because, being that I am not originally from Lubbock, when I give people my number I double check that the entire number is written down correctly, because my area code is not a local one. We spoke shortly and he then transferred me over to Angie, who had taken on the insurmountable task of dealing with my repairs. She was very nice, and we established that the number that I had given them was correct and that she would contact me at the earliest convenience and keep me in tune with all of the repairs on my vehicle. She also stated that my vehicle would be completely finished by Thursday, August 6th. I went to work today (Thursday, August 6th) thinking that I would finally be in my vehicle by day's end, and that my wife and I wouldn't have to deal with the hassle of sharing a single vehicle. Well, I was definitely wrong that time too. Over half of my entire workday went by, and I found myself having to once again call the Ford dealership and find out what the holdup was. I now spoke to Susan (keep in mind that this is now the fourth person to try and assist me with my repairs), who told me that my number had been called but that my phone was disconnected. I am currently in charge of a management team of about six managers, a staff of about thirty employees, and my supervisor has constant contact with me and seemingly they have no issue getting a hold of me, so for some reason her explanation didnt really hold its ground. Needless to say, by now, I am more than frustrated. Not only that, but rather than assessing my vehicle and giving me a quote of all of its repairs all at once (because lets be honest, theyve had more than enough time to take the car apart and give me a COMPLETE assessment), the repairs just keep adding up and all of the sudden, my 2008 Ford Mustang has parts that they do not know if they can order or the specifics on when they can get them Not once have they apologized or tried to atone for their shortcomings. I am now left with an undefinable timetable for my repairs, and rest assured that they will not hesitate once when they give me my over two thousand dollar repair bill. Well I can certainly tell you this, as long as I live and reside in the Lubbock area, as long as I know people like myself that drive Fords or that even may want to purchase one, I will make it MY MISSION to steer them away from your dealership. This is flat out ridiculous, and I will let all social media outlets know what kind of business you people are running here in Lubbock. I am not looking for hand outs of any kind, the satisfaction alone of saving others from the amount of strife that you have caused my wife and I should be compensation enough.

What Happened?

Aug 20, 2015

Made a service appointment with a lead-time of approximately 3 months for my daughter's car located in Lubbock Texas. She is a student at Texas Tech and I have been doing business with Gene Messer Ford for coming up on five years now. In the past, I have been extremely impressed with their service and professionalism. I do not know what has changed, but this time the service is the worst that I have ever experienced at a Ford dealership. A simple oil change and tire rotation and service normally takes 30 min. to an hour maximum. In this situation, there were two recalls from Ford related to my daughter's Ford fiesta. With three months of lead-time and a designated appointment, we are four days into the experience and they still have not completed work on the car. I contacted Ford Motor Corporation directly and I dealership here in Houston that I utilize for my other five Ford vehicles. Both the corporation and my dealership here locally have told me that the work should not have taken more than two days maximum. I have attempted to call to speak to the service manager, but was simply funneled back to the original service advisor. Have to be honest she treats me as if I'm the one that is causing problems, needless to say I am not pleased. Even had the audacity to offer to help me get a rental car so that my children can get to the grocery store and purchase books etc. for school! That's outstanding, I should have to rent a car because they need more than a week to change the oil! It appears that they firewall the customer away from the management now. It is sad to see that a dealership that I once thought was quite impressive descend into this state. I do a lot of business with Ford Motor Corporation and their dealerships; unfortunately, I will be finding somewhere else to do my business in the future. I would recommend that others do the same.

Clowrance

Jun 1, 2015

They have had my truck for 2 months I was suppose to get it back on Sat. but it never showed up. I didn't get a call from them or anything. I had to call them and find out what was going on you would think with all the technology we have now days they could have gotten ahold of me and told me the driver never showed up. I now have to wait till Wed. for my truck you would think they could get it to me on Mon. It is al most like they don't care about me needing my truck. Mr. Stallings I did call and left a message for you to please give me a call this morning.

clowrance

May 20, 2015

I have called and left 3 one on Thursday one on Mon. and one today voice mails trying to get information on my pickup and have yet received a return call.

Clowrance

Apr 26, 2015

After they had my vehicle for almost a month they got it fixed and delivered it to me yesterday. I took it to town today to run some errands. After 90 miles the instrument panel started acting up the cruise stopped working and the actual stopped cooling. I know this was caused by their work because they had to take the cab off the frame and it never did this before. Let's see how they handle it. I cannot take off work to take it back to Gene Messer. I am sure they will send a tech out or at least pick it up and return it with a tow truck.

candicegoldfinch

Apr 23, 2015

I received great customer service at this dearlship. The staff was kind and helpful. They fixed the issues wrong with my car in the service department . I had to wait a while but the waiting area was nice and clean, had comfy seating with a big screen and free coffee and sodas. I was also offered a ride home by staff three times which was also a very kind gesture . I would definatley recommend them .

clowrance

Apr 10, 2015

I called to set an appointment for service on March 27th at 11 am they did not even look at my pickup till 5:30. They knew that it was coming from 3 hrs away. When they finally found the problem they tried to contact my warranty company but they had already closed. They said they would call them 1st thing Monday morning they did not call the warranty company till end of the day Monday. I told the to go ahead and get started I would take of whatever the warranty would not. They sent me a quote with the hrs and the parts prices. I thought some of the where a little high so I call the parts department to double check the parts. The parts department was 20 to 30 dollars cheaper than the service department. I call the service department to ask why their parts quote was so much higher than the parts department got the run around for a while but the service department did adjust the parts prices. Finally head back from them today that they have ordered the parts. Why couldn't they have ordered them when I told them to go ahead and fix it that I would cover whatever the warranty wouldn't. Every time I have talked with the service writer all I ever got was an excuse. Not happy with the slow response times and customer service.

Techsan04

Apr 9, 2015

I brought my pickup in for repairs they told me the fuel pump went out and they need to replace the fuel system due to metal contamination. I gave them my extended warranty paper work and told them to go ahead and get started. I would cover what ever I needed to. They sent me a quote and told me what the warranty would not cover. I double checked the parts prices with their parts department and they where 20 30 dollars cheaper than the service department prices. DO NOT GO TO GENE MESSER THEY ARE CROOKS IN THE SERVICE DEPARTMENT. and by the way it has taken them a week before they even ordered the parts. Who knows when I will get my pickup back. They did say they would fix the prices on the parts I guess I will find out when I get my truck back.

Stranded Focus Owner

Mar 9, 2015

Have a Ford Focus in Lubbock with transmission issues under warranty. Gene Messer Ford won't return phone calls, won't accept the vehicle to perform the warranty work. My daughter is at Texas Tech and is stranded. We are bringing the vehicle back to Dallas for the warranty work at a reputable Ford dealership. Avoid Gene Messer Ford at all costs! They will sell you a car but the service / warranty is an empty promise!

ivalles

Dec 29, 2014

The gm Jimmy Stallings would not address the issues that I was having with the service department and pawned me off with a finance manager.The service director chip woody was also too busy to address my issues. I have purchased over 10 vehicles from this dealership and I will not be buying anymore from these folks.

JoeDale

Dec 8, 2014

listing vehicles online cheap to get you in the store. they get your keys and will not return them to you. really a bunch of crooks.

Harris - over 3 months waiting

Dec 5, 2014

My wife's car Ford Fusion - was taken there on 9.2.14. After driving thru flooded water the engine stopped. State Farm paid to fix it. Put her in a rental. Took 2 weeks to "fix". They never test drive it because the car wouldn't stay on when I tried to drive it. A week later they put my wife in a rental. Never get updates from service engineer. When my wife calls didn't excuses....we are busy working on anther repair....your car is next....waiting to hear from factory engineer how to fix car.... I'll call you later. .... It's now over 3 MONTHS and still being told maybe next week. Keep emitting the rental we are paying for. .... My wife has said just tell State Farm you can't fix it. They won't. I really don't believe they are even trying.

MikeTheMason

Feb 4, 2014

brought in a diesel truck that wasn't running. told the service guy that I thought it was a high pressure oil pump he said he would note that. after 2 weeks they finally diagnosed as the low pressure oil pump. one week later the fix was complete and guess what it still wont start and they think now the high pressure oil pump is bad. I am assured that my truck is their top priority still takes another week to get fixed no discount for tearing into this twice. I run a fleet of trucks and this was easily the worst customer service and repair experience I have ever had.

cmcruise

Oct 3, 2012

Poor service, Gave me false information of status/expecation twice, had car for 2 days and never provided service for recalls/missing issue. When trying to get intouch with manag. I was given the run arounds.

Christopher Cruise

Oct 3, 2012

I left my car Sunday night for Early Drop off. Never heard from Gene Messer Ford until I placed a call at 12:30 noon on Monday. Response: Yes the 2 recalls we can get done by this afternoon, not a problem but to analyze your car as to why its missing that will be tomorrow morning.Tues no updates. I call at 1:30 same response, the recalls we can take care of this afternoon but the other we wont be able to get to until tomorrow morning. Tues at 5p, I call and request an update, yes we still have your car but we have not looked at it at all, Same promise that they would take care of recalls on Wed morning but the missing would be taken care of later... 2 days of lies and then they wanted another day, I WILL NEVER DO ANY BUSINESS WITH THEM EVER AGAIN.. poor service.......

NoelleJ

Mar 27, 2012

Thank you! It was the best experience ever in buying 2 new cars! We are Ford people for good now. Thank you to Gene Messer sales, service and F and I. Service even helped me find my iPod out of my old truck two days later. Thank you all!

Eric83

Mar 20, 2012

I was very pleased with the work and they had several mechanics work on it at the same time so that they could complete the work for me before they closed that night. I really appreciated that.