Used Cars for Sale at Gene's Chrysler Dodge Jeep RAM in Fairbanks, AK

bobbyw632

Jun 14, 2016

Stephen Fidler was great during the entire process. He always answered my questions and never rushed me into making a decision. He knew what he was talking about and knew exactly what he had when I told him what I wanted.

JerryLeavitt

May 11, 2016

Great customer service. Gena listened to what I wanted in a vehicle and found it for me. When going through the paperwork, it was a fast process.

Sahesson

Apr 24, 2016

I can't tell you enough how much I hated the very basic 2015 Jeep Patriot I thought I was stuck with. If you asked anyone who knew me they would tell you how much I hated that car. Manual door locks and windows and no air conditioning in a 2015! I mean really? Who is actually okay selling that to someone? Thankfully, Stephen Fidler was able to help me with the deal of the decade. He walked all over the lot with me for 6 hours trying to find me exactly what fit my budget and taste. Probably 10 cars and 6 hours later I was Jeep free and rolled home in a great car! The next time I'm looking to buy I'll only ask for one person. Stephen Fidler: Dealership Deal Man of 2016. Thank you Stephen!

JohnKar1108

Apr 15, 2016

Came in for the second time. The first time was just to look and see about my chances on trading my Honda Civic to a Chevy Silverado. The truck looked amazing but what amazed me more was Carlos ! He talked like every other car dealership agent but he is even more sincere and legit! Took a long time but hey I got a great deal on my truck because he made sure I was getting the best deal. I'm finally relieved that u have a truck that suits my size and lifestyle. THANK YOU CARLOS ! Again, you're legit.

MandJ Anderson

Apr 13, 2016

We had specific vehicle we were looking for. Gena located that vehicle and got us a great price. The entire process was easy and hassle free. She really made us feel welcome and went over and beyond to make sure we got what we wanted. It was definitely a positive experience. If you are looking to buy a vehicle, go to Gene's and ask for Gena. She's awesome!

homersue93

Feb 16, 2016

great service, friendly staff and minimum wait time. Susan Hicks is all around super and always friendly. The shuttle driver is very good and friendly. Sll the people at Genes are friendly and helpful.

Jakeram

Feb 1, 2016

I gave her a price and she found the perfect deal for me excellent service. I will define toy be retuning to do business with genes again.

Michaela

Jan 28, 2016

I found out my car was having troubles on my way to work called genes and they said go ahead and drop it off... They had it all fixed that night! Even stayed open a little late so I could pick it up.

Ram20142500

Jan 23, 2016

Repair was good.Very dissatisfied with conditions truck was left.Dirty fingerprints all over headliner which was spotless. Service writers were excellent.Most people's vehicles are there pride and joy and should be treated that way.I'm not a complainer by any means and usually keep my mouth shut.Granted the floor isn't the cleanest but the head liner was spotless. I don't expect anything, just train the mechanic to wear gloves when working on interiors. Thanks

Rayertle

Jan 14, 2016

Software updates were installed that appear to have corrected the problem. Excellent customer service, got my truck diagnosed and fixed without an appointment. I was expecting to have to diagnose then bring it back.

Mtrainier77

Jan 12, 2016

I came in a couple of months back and Carlos initiated a conversation on cars. I was impressed with his genuine personality and told him I would be back in January. Flash forward to January- Carlos recognized me the minute I walked into the dealership even though I had changed my appearance and immediately said hello. He walked me through every aspect of the Jeep that I wanted and spent the time- never making me feel rushed. He was professional and very knowledgeable about the features of the Jeep Grand Cherokee that I wanted. When it came down to finance talk, he worked to get me the best deal that I could get with all of the discounts available. If you are in the market for a new deal, Carlos is the one you should see. He works with real integrity and pride in what he does!!

D. Graves

Jan 11, 2016

This is probably the nicest and most amazing car I have had, and when coupled with outstanding service I got from my salesman Carlos I couldn't be happier. This level of service is probably unheard of at other dealers but here it was about the service of the customer and the pricing that worked for me. Even after the deal was closed making small adjustments to the vehicle per my request to make it more personal for my use were handled on a walk-in basis ad with no issue. If I was going to stay in the area long term couldn't see myself buying anywhere else. Thanks to Carlos and Gene's for not only a great vehicle but a wonderful buying experience.

Dan

Jan 1, 2016

Changed oil. Checked tire pressure, engine coolant, brakes,power steering, transmission, wiper fluid, belts, hoses, wiper blades, lamps, battery, shocks, differential, axle boots, suspension and exhaust system.

Angie and Gerald

Dec 21, 2015

Love love love my new truck... Was in and out .. Love it will refer and be back again.. 3rd brand new dodge/Chrysler/jeep vehicle I've bought in last 10 years.

Ed

Dec 18, 2015

This was first time for service for me. It was for 3 recall items. Staff were helpful and friendly, called when work was completed. Offered a shuttle ride

Shadow12

Dec 14, 2015

This is definitely one of my favorite dealerships so far that I've bought a vehicle from. Everyone is super friendly and helpful and Our sales rep, Carlos worked with us every step of the process. Got something I could afford and with very little hassle. Professionals at the core. Thanks again!

Wfnicko

Dec 4, 2015

Jim he helped us out and we got what we wanted, and then some. Both trucks are great. Dealership worked with us and made sure we were taken care of.

Carguyjanet123

Dec 2, 2015

Genes accomplished everything they said they'd do to my pickup plus repairs I added to the RO when I dropped off. Not only did they do all the repairs correctly but they did it in the time they promised. Tymbr and Sonya called and updated about the progress a lot. Everything was great.

Twbates1

Nov 30, 2015

This purchase was done start to finish in 45 minutes or less with a trade in. I got everything I wanted in the first offer without any negotiations; extended warranty,GAP,and low interest! Thanks Genes

Kristy

Nov 22, 2015

I went in to get my wiper replaced because it had broken. When I went in to the shop, the parts technician got the wiper and replaced it for me. He also reminded the service writer to check on the Mopar warranty because I had the wipers less than 1000 miles. I had to wait while they checked on this but I was very satisfied with my experience. Always good service from the service writers and parts technicians. Thanks.

Happy grandma

Nov 21, 2015

Very happy with the service, everyone was great to my granddaughter and my self. It was her birthday and Sonya sang happy birthday to her, she got a balloon from Gena, and a Teddy Bear from Terry. A two year old couldn't ask for more. Thank You all!

Bob & Kathy

Nov 8, 2015

Just had shocks & struts. inspected. I felt like something was loose with wife's Compass. They said it was ok. Like service department. Am very satisfied

I like 'em older

Nov 7, 2015

John let's me put on the protective glasses, and look under the hood w him and the techs and explains the issues, trouble shoots, answers my questions, doesn't look to charge for unnecessary things. I enjoy my visits to Genes bc I get to be a part of it! And all the people I've ever dealt w at Gene's are friendly and down to earth. I appreciate that.

laramie

Nov 2, 2015

Carlos Parker was my salesman and extremely professional and knowledgeable of the vehicle that I was looking for. I was seriously looking at another dealership that is a volume dealer but Carlos asked for a chance to prove that he could meet my requests. I agreed and the final outcome was purchasing a Laramie Ram truck from Genes. Carlos made sure that all my concerns and questions were addressed with emails and phone call follow ups. A really great experience to be able to buy from a local dealer within our community and to have a salesman that truly wanted to earn my business. Carlos did just that and I would buy from him again or recommend him to friends and family.This was a 5 STAR experience for myself.

beckyb

Oct 23, 2015

I was in dire need of a new van as mine had over 192,500 miles on it. I am pleased with the new grand caravan. It drives like a dream. My hope is I get the same reliability from the new vehicle.

Pete3000gt

Oct 22, 2015

I'm giving a good review because Darren, one of your sale staff was a friend of mine and he did his best to get me into a truck that I would be happy with.

Mshop88

Oct 21, 2015

I've had many bad experiences in the past with unexpected repairs on my 2012 wrangler. This includes complaints and a history of bad surveys. Despite the long wait times for appointments the overall customer service and unscheduled repair times have dramatically increased therefore slowly increasing my satisfaction and likeliness to recommend genes to friends.

mattpigg1234

Oct 6, 2015

I just want to say the service representative BILL was amazing and extremely helpful. I've gone to a lot of dealerships and service centers and never had the great experience I had at genes

Cujo 82

Oct 5, 2015

The reason for my visit to Gene's recently was to have my Ram 1500 serviced. The service was great and the staff was very professional and very courteous.

rororeo

Sep 24, 2015

Came in for a oil change and that was done in 20 min. Then I explain that My Dodge 2500 drove off by itself and hit a Building and was in park.they went thew the computor to find the probem

Connecticut Guy

Aug 21, 2015

I drove my 2015 Jeep Wrangler from Ct to Alaska to give to my son who is stationed in Eielson AFB. After putting 5000 miles on the vehicle, I decided to have the oil changed before turning the vehicle over to him. The staff was very friendly, professional, and quickly serviced the vehicle. However, they went out of their way to give us hint's on what to see while in Alaska. Advice on how to get the vehicle registered in my son's name, where to go and what to do. Considering I didn't buy the vehicle at that dealership, they went out of their way to make me feel like a valued customer. I want to give a heart felt thanks to all the members of the service staff.

Merry

Aug 17, 2015

From the moment I walked into the Service Department at Gene's - Everyone was helpful and professional. My Service Writer clearly described items I had concerns with to be checked by mechanic. The Shuttle Driver waited to see if I needed transportation. Another lady in Service I'm guessing maybe a lead helped as well.My truck was done unusually fast as they knew I was from out of town.When I returned my Service Writer was in a meeting however I was immediately and courteously helped by another Service Writer.

Rd sled

Aug 4, 2015

Love the way they helped me get what I needed. I loved my Patriot but it just wasn't big enough for all my grandkids ??

Nneade

Jul 17, 2015

Fast friendly service,could use a few more cars to choose from,and more competitive pricing.overall experience was good, I would probably buy another vehicle from Gene's.

Dakota

Jul 15, 2015

Awesome service, fast and efficient! No appointment necessary, they check tire pressure (even the spare tire), window cleaner, etc! Clean and nice waiting room w/ TV and coffee!

Wolfsong1

Jul 9, 2015

My whole experience at Gene's was amazingly positive, the best car buying experience of my life, hands down. The staff were friendly and efficient, and they all worked to get me into a new car at a fair price... Without the typical dealership games that I have experienced in the past. Thanks and a big kudos to everyone at Genes!

Akuniversal

Jun 19, 2015

Dealer helped me select everything I wanted on my new custom Promaster Van. The dealer helped me out with everything very well. On the other hand, Ram took forever to get the vehicle built. Wgen it comes time to buy another custom vehicle, I would still go with the dealer

DmaninFBKS

Jun 1, 2015

Overall experience was great. Will need to get some questions answered but more on my part for not asking when I picked up the vehicle. Gena did an excellent job of covering the truck and accessories. Only thing that would have made it a complete satisfaction is if fender flares would have been included with truck.

ssgpalmer

May 11, 2015

I've had my truck in three times in 2 months for the same code popping up. First time, they said they couldn't fix it. Second time they said it was fixed but as soon as I left the same code popped up. Third time. They want me to pay for their mistake...after I had already paid to have it fixed...I took my wife's Durango in a month ago and got it back with grease and oil finger prints all over the inside.I DO NOT recommend Gene's for any type of service!

jeaywilli

May 6, 2015

worked with us when we changed mind about initial purchase. Losing less in the transfer than we originally thought. The salesman even came in on a day off to deal with our situation.

Zdouma

May 3, 2015

Their fast lane oil change service was very detailed with their 16 point inspection. The only down side was that they found a repair need and they were booked for the next 3 weeks. It was not a major service need.

Hammerhead785

Apr 22, 2015

Great and very helpful staff from the shuttle driver, techs, sales team and customer service. I felt they went above and beyond to help me out. Plus I appreciate all the support they give the military.

Carless in Fairbanks

Mar 25, 2015

First of all, this is not about an individual at the dealership. We were going to buy a new vehicle this year and planned to use Jim McCann who is a wonderful representative. Bill and Latoya in Service have also been professional. Kudos to them for being the kind of employees you would want in a business. From there it deteriorates. My neighbor accidentally fried the computer in my van. He agreed to pay for repairs. We took our van to Gene's Chrysler Feb 2, 2015, to have the repair done. My husband, a mechanic and electronics technician with 30 years experience, told them what the problem was. The mechanics treated him like he was stupid immediately. They then figured out it was that part, replaced the fried one with a bad part and 3 weeks, yes weeks later, I got my van back. When they gave it to me, the DVD player wouldn't shut off and kept flashing. I cannot extract the DVDs in the system. Additionally, the doors kept locking spontaneously. They wanted to give it to me in this condition and implied the DVD player was already broken. Prior to this incident, nothing was broken. They also said fuses were blown when we specifically checked them prior to bringing it there and they were not blown. They charged $643 for this. When I asked how long until its restored, I was told another 3 weeks. I asked why so long and I got "Well, this is Fairbanks." not something a major dealer should say. By the way, because it is Fairbanks, they are the only option for 375 miles and they apparently know it.I took it back with the caveat that I could return it and have them finish fixing it for free at a later date. When I got it home, I could not use it and we had to disconnect the battery because the DVD player was draining it. In early March, my husband drove it back in to be repaired. They called and said a different part was at fault and it would be another $675 for repair. We knew that part was not at fault and when we told them they put a bad part in, the woman in charge of the mechanics once again got hostile and treated us like we were stupid and falsely accused us of calling her employees stupid. My husband had to drive a van more broken now than when we started home in -10 temperatures because the windows wouldn't go up.My husband bought the part in question for $50 from a salvage yard, swapped it out and turns out, our part was operable after all. We then bought the computer from that yard for $65 and everything worked. We brought the van back to Gene's on March 23, 2015, and asked that they program the doors and odometer with this working computer. Once again the same woman came out and got hostile with us for not spending another $309 on their part that was proven bad. She also insisted we would have had to eat the cost of the part they falsely claimed was bad even though we were told we would at the time of diagnoses. She said they would reimburse our labor only on the first install. We got a call shortly after we got home that they would not program this new computer because it was made for the other van and had that van's VIN. They wanted us to once again pick up a broken van. We had their part on the seat which is warrantied and asked that they swap that for a new one. As of today, my van is still there. We contacted Dodge HQ and let them know what is going on. We've been avid Dodge owners since 1986 and I absolutely love my van. Now, I have no idea if it will ever be whole again and now, because of this experience, I will no longer be able to own a Dodge because I will never want to have another experience like this. No one should have to wait this long for a car repair and during the process be treated so horrific. I will post another comment the update this post when this plays out to fruition. In the meantime, all I can do is make this experience as public as possible so no one else has to be treated this way.

roelani

Mar 3, 2015

I went to Gene's Chrysler to purchase a Jeep Grand Cherokee Limited. I knew what I wanted and that is exactly what I got. The process was easy. My sales person was friendly and knowledgeable. He gave me the requested vehicles to test drive and that made the process quick and easy. I was very satisfied with the experience and very happy with my sales person.

Tsharp

Feb 26, 2015

Fabulous and when finalizing went quickly which I loved. Lane spent over an hour with me going over all of the features and was very patient and thorough.

hollywood1178

Feb 16, 2015

I only wish that Yelp offered less than one star because this dealership deserves nothing short of a lump of coal. On Sunday Feb 1, our brand new Jeep Cherokee Trailhawk stalled in Fairbanks, AK on the highway. Several failed attempts to start. Was able to get it towed to my work for the weekend and then had the vehicle towed to Gene's Chrysler on Monday morning. We were told that they cleared the engine codes, got the vehicle running and it was ready for pickup. We went to pick up the vehicle Wednesday evening and didn't even make it out of the parking lot before the Service Engine light illuminated. We left the vehicle. Thursday we were again informed that the vehicle had been repaired. This time they did a PCM update. I read the service report and it indicated that there were several engine codes. All of them for cylinder misfires. I inquired about what they had done to investigate the misfire and was told that they did nothing...that they simply reprogrammed the computer and reset the codes. I assured the service advisor, Angelica, that the problem was clearly not addressed and that I suspected the vehicle would again break down. She assured me that it would not. The next morning my wife was stranded on the highway in a brand new Jeep Cherokee with just over 7k miles on it...the temperature outside..? -31F. Yes...thats a NEGATIVE 31 degrees fahrenheit!!!We again had the vehicle towed to Genes. They then lost the paperwork and the keys for a half day. They were unapologetic for sending us out with a still-broken vehicle. They continually fed us BS about the problem, rather than admitting that they were stumped...The diagnosis this time? The vehicle was due for an engine oil change!!!! REALLY??!!Are you out of your mind??!! The recommended service interval on a 2013-2014 Chrysler vehicle with synthetic blend engine oil is 12months/10,000 miles. If there is excessive starts and or towing with the vehicle, that number goes down. Our CHANGE ENGINE OIL light came on on Saturday Jan 31....the day before it broke down on the highway. Am I to believe that if I do not change my oil the second that the light comes on, it will break down in less than 10 miles??!!!! Really??!!The service manager, Terry, called me today, Saturday Feb 7 2015 and informed me that the vehicle was again repaired. I asked him what the problem was. He told me it was because we had not had them change the oil...The vehicle is only now 15 miles over the CHANGE ENGINE OIL light...keep in mind. I told him that it was not the problem and he then told me to "Shut the Fat&% up and listen to him"I then called Lane Nichols, the owner of Gene's Chrysler and told him what his service manager told me and he told me not to bring the car to his dealership anymore.We then went to the dealership to collect our vehicle and were asked to sign a statement saying that we were threatening to the staff and that the vehicle problem was due to poor maintenance. When we refused, the service manager, Terry, told us that he would call the police and have us arrested for 'stealing the vehicle'... yes, for stealing our own vehicle from their business after they had performed no billable work on. Really??!!NOT TO MENTION....the vehicle, again, WOULD NOT START!!!! UNBELIEVABLE!! Still a broken vehicle. We have escalated the case to corporate. They were appalled. They have assigned the complaint to a case-worker who is supposed to contact us on Monday.We then had the vehicle towed from the dealership.

Cindy

Feb 8, 2015

The customer service in your sales department is excellent. I have had issues with the repair shop which makes me hesitant to purchase again but am giving it another shot. I was told by my sales rep that I am able to contact him when I bring my truck or car in and he would make sure all went well. I hope that I don't have to involve him but will if I have to.

misskrys_22

Apr 14, 2012

I have had a HORRIBLE experience thus far with the customer service in the service department. I have a certified pre-owned vehicle still with the original warranty. The warning light that indicates that the car is over heating came on this past Saturday. Seeing as how I will be moving back to the lower 48 in 2 weeks, I took the vehicle to Gene's the first business day after the light came on so that I can get this taken care of quickly. I was told when I dropped the truck off that they would try and squeeze the vehicle in if I could leave the vehicle with them all day; however, I was still asked to schedule an appt for their first available time that upcoming Thursday just in case it couldn't be squeezed in. I DID explain to them at this time that I would be moving and that I had a limited amount of time. So Monday at 8am is when I dropped the truck off. I was NOT offered a rental car. I called all week inquiring about my vehicle and each time, Jade (one of the front desk clerks in the service department), just offered to give me my keys back. By 2pm on Thursday, I still had not heard anything so I called them. I spoke with another lady, Mariah, who told me that my vehicle was in the bay and that she would call me back with an answer by the end of the day. By 4pm, I still had not gotten a response so I called back and Mariah told me that the tech had to do one more test and that they would get back to me on Friday morning. Friday morning, Mariah calls me and tells me the part that I need. Because I now only have a week before I leave Alaska, I have to have a part expedited here, but get this... Instead of having me pay the extra cost of the shipping for rushing the product, they're telling me that I have to pay 20% of the total cost of the product and that because of the product's weight, they're tacking on an extra $15 (even though I have the full manufacturers warranty). I was told that I could drive the vehicle as long as I didnt leave it idle and that I could be on my way to pick the truck up. When I got there, Jade had my truck waiting for me and ready to go and then she told me that I had to prepay the cost that they quoted me. I explained to her that I dont want to pay for the part until it is put on my vehicle. Because theyve taken over a week just to look at it and because the part wont be here until Tuesday at the earliest, I didnt want to prepay for something that Im not sure theyll be able to do before next Friday. When I explained this to Jade, she told me that I could not leave with the vehicle (even though they had not yet done any work and I hadnt even signed anything for the part to be shipped to them). I then asked for a manager and instead of getting me a manager, Jade offered me a rental car and had a tech come speak with me who basically told me that I risk blowing my engine if I drove the truck contradictory to what I was just told 10 minutes earlier. I spoke with the service manager, Terry, who didnt listen to anything that I had to say and basically told me that there was nothing he could do. After realizing that I was going to get no where with the service department, I asked to speak with the owner but, conveniently, he is out of town. I got directions to get to Budget rental car and if its not already bad enough, they sent me to the wrong place. When I finally made it to Budget, I was informed that because I was under the age of 25, there is a $15 fee per day for the rental car. I called Genes back, Jade had no compassion and she told me that she knew that her manager would not waive the fee but that she would ask him for me anyway. While Im waiting for a response from her, I pull back into the parking lot at Genes and I see the manager, Terry, get in his truck and leave. I then asked for the diagnostic paperwork on my truck (so that I could call and report all of this), but per Jade, they dont have any paperwork and wont until the job is complete. I confronted her and told her that anytime a diagnostic check is done, the dealer or auto shop always gives the customer some kind of paper telling you what the problem is, how to fix it, and what the cost will be but she still denied this to me. So now its Friday evening and I they still have my truck, I dont have a rental, and I dont even have the paperwork to go by. I have called corporate and should be hearing back from them Monday and I am also going to be filing a complaint with BBB for this branch. After dealing with their attitudes and lies, I dont want them working on my car and, hopefully, I will be able to get everything situated so that I can have it fixed when I get back in the lower 48. (fingers crossed) Good luck to anyone who has to deal with them in the future!!

Alaska11

Apr 6, 2012

My husband and I bought an used vehicle from the dealership back in November. We figured we would invest and pay $4000 "2 year warranty" since our truck had about 100,000 miles on it (2002). It is our only means of transportaion and we both have jobs. Anyways, about Feb we noticed our heater wasn't working properly so we checked it out then figured "hey let's bring it in we have our insurance & warranty". To make a long story short it took them over 2 weeks to fix a minor problem (changing a thermostat), they ordered new parts (charged to our bill) that we never agreed on, told my husband that we needed additional work (that didn't needed to be done), and when I called to cancel because their insurance no longered covered the rental car/ I was taking it elsewhere they miraculously began servicing our truck. The funny thing is "they claimed to have started on our truck two days prior but the actual service work only took 1 hour. So a brand new vehicle maybe, their SERVICE department HECK NO! O and a few miles after we got our truck back our engine light came on. Got it checked elsewhere come to find out they messed up our truck more. We ended paying more money WITH the warranty

metnov10

Dec 13, 2011

After spending $2600.00 in service, and having my car there for a week, they still didn't fix the problem. The customer service was horrific. We could never get a call back about what was wrong or an update. They lied and said they didn't have our phone number, when we had to give it to them to make the appointment a week prior to having it towed there, and after 2 days of it being there. Susan was the service advisor - what a joke! She did everything but advise us. The service manager Terry could care less, and his supervisor Lane, basically said I was lying about the bad customer service!!! I can't believe on their website they advertise they have a 5 star cutomer satisfaction award. I am going to look into that and hopefully hold them accountable. They have absolutely no ACCOUNTABILITY!

tudorance1

Apr 6, 2004

Be aware that the service dept. for this dealership will try and rip you off. They lie to make money. They will tell you that your vehicle needs things done to it, then feed you a "sale" they just so happen to be having on that particular item they claim you need done. GET A SECOND OPINION before believing anything they tell you!