Used Cars for Sale at Gerald Ford in North Aurora, IL

Richard Chamberlain

Mar 29, 2021

A wise person, when making a large purchase such as a car, will do his homework before he commits to buying. In January, 2021, when I began my search for the proper pick up truck, I was met by the sales staff, as expected. They showed their interest in selling a car but what set them apart was they accepted my reluctance in buying "today." Rather than bring out the "big guns" and increase the pressure, they let me make my own decision. Over the next several weeks, as I was considering what to buy, I went back a couple of times. One salesman, Dylan, seemed to be available each time and he became helpful by answering my questions. When the time came to actually buy, he was the salesman who pulled it together. On a personal note, now that I'm retired, if I was still hiring good people, I'd try to hire Dylan away from them to put him to work for me. Good people are hard to find. Finally, one big befit was the life time 100% drive train warranty on any car sold by Gerald; even used cars. A drive train warranty like that brought me back to Gerald and made it easier to make my final decision.

Shannon Mahar

Sep 15, 2021

Normally I wouldn't go out of my way to write a review, but the service I received at Gerald Ford while purchasing my new vehicle was outstanding. From the first contact with Miles to my in-house salesman Dylan, everyone provided me with exceptional customer service as well as gave me piece of mind in my purchase. While purchasing a new car in the current climate is not really a "fun" task - I left with a new car and a great deal. Also, props to the employee who let me take a look at his Supra while I was waiting - definitely made the wait a little easier!

John Scatchell

May 4, 2021

Going to Gerald Ford was like going to Sunday Dinner, that's is how it felt like a family atmosphere. Everyone from Porters to our salesman John, Manager Brian, General Manager Tom, Finance Ed, Yasmin etc just a great group of people. Professional, Efficient, Compassionate just great all around I will never forget this experience and be loyal for life now with this group and Gerald Ford.

Matt Drost

May 10, 2021

Had my car serviced here for mechanical problems on the front end of my car. After paying for a diagnosis and getting it fixed it lasted for a day before noises came back. They fixed the issues on one side and must not have taken a look at the other side. $2600 repair turned into a $5200 repair but I'm about to get a second opinion. Not sure if I'll be back there. Update: I got my car fixed for $240 at a local repair shop instead of the $2600 Gerald Ford quoted me. Only one of the 5 things that Gerald Ford wanted to replace actually needed to be replaced to fix the issue. I have driven the car for about 15 hours since having it fixed and it sounds perfect now. I would not take your car there unless you know exactly what needs to be replaced.

Andrew Zell

Aug 14, 2021

I would like to say, THANK YOU for an amazing experience. I have bought cars/trucks from many dealerships from Maryland to California and have NEVER received the kind of hospitality that I received from Gerald Ford. I found my Unicorn, a 2021 Ford F250 Lariat Tremor online and drove from Kansas City to pick it up. During the time from deposit to delivery, Brian and Dylan kept me up to date on the status and location of my truck almost daily. If I am ever in the market for another Ford, I will certainly be back. Thank you again for an amazing experience