Used Cars for Sale at Gerald Kia of North Aurora in North Aurora, IL

Brian

Nov 11, 2016

In the past, I have always driven cars to impress those around me such as a Porsche and other such makes. Now I drive a car that truly impresses me. I have a simple practical Kia Soul Sport. I bought it used from Carmax. in 2012. It is a 2010. I am 73 and dont drive as much today as I did when I had my advertising company in Elgin.I visited your Service Department several times in the old building and your new facility. Each time I was impressed at the sincere effort your staff had shown me. They communicate their service offerings perfectly with the highest professionalism and hospitality. I liked my car when I originally bought it. Thanks to your people and their skill at maintenance and valued work, I love my car! It drives, rides and operates better than when I bought it. Just like a new vehicle.I have always said It is no mistake Quality people are people who love their work. They have passion and the skills to set that passion in motion. People like this are hired and lead by Quality Management. I congratulate YOU the Management for your Quality and setting the mark so high as it is.Sincerely,Brian Asimor

alldaylong51

Nov 4, 2016

My wife narrowed the car search to a KIA Optima, Hyundai Sonata and Subaru Legacy as her preferred vehicles. We also test drove the Ford Fusion and Chevy Malibu at the end of the process (3 days later) we became another extremely satisfied customer and raving fan of Gerald KIA of North Aurora. We purchased a 2016 Optima Sangria at great price and my wife couldn't be happier. As the saying goes happy wife happy life.The experience was phenomenal Ed Sparti the finance director was courteous, professional and demonstrated a high degree of integrity by not trying to sell us more things that we didn't want. We had a budget that was reasonable and he worked with it, he explained all the paperwork thoroughly and didn't take hours to complete the process. I did most the shopping over the phone looking at there inventory without any hassle. There was no monkey business with pricing or bait and switch which many people fear when shopping for a car. I was very appreciative of Derek Duff as well because of his knowledge, hospitality and reception of us made us fell very welcomed and relaxed through the process. It was painless, enjoyable and rewarding. We left feeling like you should when you make a big purchase excited, satisfied and relieved. Thank you Derek and Ed Lou Lopez

Joseph

Nov 4, 2016

Everything was perfect at Gerald Kia of north aurora. Never going anywhere else but here to get my car worked on

maur46

Nov 4, 2016

Our salesman was wonderful. Very friendly and knowledgeable.

camihill2000

Nov 1, 2016

I went to Kia looking for a great car for a great deal and I got both. Derrick made the process so mcuh simpler also. He isn't one of those types of salesman that are just put to get your money, he actually cares and assures that you are getting a rest deal for your money. Very happy with my Kia purchase. 10/10 would recommend this Kia dealership and make sure to ask for Derrick when you go!

Brenda

Nov 1, 2016

Michael Caballero was out going and focused on our needs, did not come across as "trying" to sell us a car, and he made us feel like he was family. He let us test drive a couple of different cars and was patient and completely willing to let us make our own decisions.

Mary

Oct 31, 2016

Jaime Velasco is an incredible service associate. He explained everything that needed to be done, took care of the service and the recalls quickly and had me back on the road in a couple of hours.

domestic diva

Oct 29, 2016

I've never had so much fun buying a car. Derrick Duff was very friendly and so helpful with finding my new SUV with a great deal ! I am so glad that I came to this dealership to purchase my new ride. I highly recommend this dealership and Derrick Duff to handle anyone's purchase of a vehicle.

Cody Peeples

Oct 29, 2016

The salesman Derrick was very friendly and helpful and was able to get me approved pretty quick for a car. It was also nice that he always available and kept me updated on any changes throughout the buying process.

Yaya29

Oct 29, 2016

I had a great buying experience. Derrick was able to get me the car I wanted and a great deal. I'm beyond happy with my purchase and would definitely recommend him if you need a vehicle.

Tim

Oct 29, 2016

Quick service, friendly staff. They were up front with the cost estimate and it actually came in cheaper than the estimate!

Jill Hall

Oct 20, 2016

Fabian made the car buying experience enjoyable with his humour. We test drove the vehicle I mentioned but then he matched me to a better fit. He was patient while I took awhile deciding and stayed late to get me in the car that day.

Christopher

Oct 17, 2016

The guy who helped me, Ben, was very friendly and extremely knowledgeable. He was able to match me with exactly what I was looking for and was very accommodating to all my needs.

Albert

Oct 16, 2016

The service was great, timely, and the car was fixed. The waiting room was clean and very nice. Loved the new updated facility.

Debbie

Oct 16, 2016

Fabian was great to work with. The entire team worked to help us with our purchase

lotasoul

Oct 13, 2016

Fabian Murphy is the best! I went in asking to test drive 2 specific vehicles. He asked me about my lifestyle and matched me to my perfect vehicle a Kia Soul! Fabian is not your typical car salesman. You can tell he really loves his job and his customers. He even brought the paperwork to my home for my husband to sign as he was just out of the hospital and could not walk. I would recommend Fabian to anyone looking for a vehicle. He will work hard to get you the right vehicle at the right price.

Rebecca

Oct 11, 2016

No pressure, saw several options in model I was interested in. Focused on what I came in to look at.

James

Oct 8, 2016

Ben was very personable, knowledgeable & a pleasure to work with. Worked quickly with us to ensure we could get out in time for my Daughters practice.

Brent

Oct 8, 2016

Great service and great facility great staff membersAll staff I can in contact with worked with a high level of Hospitality

Richard

Sep 30, 2016

Friendly service, I was updated during the service being performed several times and it was done in a reasonable amount of time.

T jennings

Sep 28, 2016

I am so excited to review this company. No hassles from salesman. The salesman was very courteous and friendly. He was a gem. I truly enjoined working with them all. All my questions to the vehicle were answered in a very professional manner.I had a hard time choosing which vehicle suited my needs and they were very informative on all areas of the vehicles. I would most highly recommend Gerald Kia of North Aurora.

Mark

Sep 27, 2016

Derrick Duff was great to work with. I would refer others to buy a car from Derrick. He is straight forward in his approach.

Michael

Sep 21, 2016

Very nice facility with wifi that is easy to connect. The employees were courteous and professional. In and out quickly.

Michael

Sep 19, 2016

Michael was easy to deal with and made the process enjoyable. We discussed all options available and we decided on a lease that would match my needs.

Joyce

Sep 10, 2016

Friendly, quick, courteous service -- plus, you even helped me set up my WiFi phone pairing. Last you, you got me connected to Sirius.

Catherine

Sep 10, 2016

Friendly people- attentive - thorough; was surprised I was sold one tire due to nail and not encouraged to buy four as I have over 47k miles on them. Loaner car was ready for me which helped as I had to get to work.

Karan

Sep 8, 2016

In the past, I never enjoyed the car buying experience. It was a pleasure to work with a professional like Derrick Duff. I actually had a great afternoon and am so excited about my new Kia. Word of mouth brought me into your dealership, Derrick's customer focus is the reason I will continue the "word of mouth" promotion of your product, your dealership and your personnel. Great Job !!! Thank you very much.

Ira

Sep 7, 2016

The service folks took me right in...even though I didn't have an appointment! Facility is beautiful and spotless. Very friendly staff, particularly Jaime in service!

sarahmuranyi1589

Sep 5, 2016

Fabian was great to work with. Very knowledgeable and experienced. We left very happy with everything we wanted. For sure would recommend to friends and family.

Sally Swanson

Sep 5, 2016

Ben & Ed were both knowledgeable & provided great service to us.

Tom barton

Sep 4, 2016

We had a good experience purchasing our second Kia Soul. The facility is very clean. The sales people are courteous. The general manager made sure we were happy with our purchase

James

Sep 3, 2016

They are fast, friendly, and do excellent work every time.The are the best dealership for service, auto purchases, and follow thru I have encountered in 55 years for car purchases and followup service.

Gloria

Sep 3, 2016

Service rep informed me of a problem with my license plate. Plate had expired and I was unaware of this.

Lisa

Sep 3, 2016

I appreciated the service tech getting me in early. He didn't try to sell me anything other than asking when I last had an oil change, so I very much appreciated that. I loved the fact you had complimentary popcorn & coffee/hot chocolate. My experience who will have me coming back.

Kaye

Sep 2, 2016

Friendly, timely, trustworthy service with a smile.wouldn't trust my car to anyone else. They take good care of their customers.

RonJ

Sep 1, 2016

The team at Gerald Kia was and is outstanding. Our salesman Dan Rudnicki was exceptional and so was Ed Sparti as usual. We actually came to the Kia store because we knew Eddie was there. We have worked with Eddie in the past. Great guy. Dan was very knowledgeable and actually listened to our wants and needs. Definitely one of the best salesmen we have ever worked with. Overall I will recommend this store to everyone. The staff was awesome and most of all we NEVER once felt pressured. Can't say enough about our experience at Gerald Kia in N. Aurora.

Beatrice

Aug 31, 2016

Jaimie was great! Didn't even have to wait long for a oil change!Had a appointment and was taken even before my appointment time

Gary

Aug 31, 2016

the salesman (Dan Rudnicki) knew the car very-very well and was honest and a good guy and I was very confident he would continue to give me great service and help on learning my new car AFTER the sale. The sales manager is also a very good guy and I felt both were very easy and FAIR to negotiate with

Jon

Aug 27, 2016

Low pressure. Detailed answers to my questions and friendly service! This is on top of a competitively priced vehicle with all the upgrades.

Kathy

Aug 26, 2016

Sales rep (Vito Brancato) was great to work with...very personable, patient and provided all info/explanations clearly.I have always been pleased with the North Aurora sales & service departments and have and will continue to recommend them highly!

Travann

Aug 22, 2016

Very nice individuals. I didn't have an appointment and they fit me in. Not only that, but they gave me a ride back to work while my care was being worked on.

Chad

Aug 21, 2016

Overall, I had a great experience at Gerald Kia of North Aurora. The salesman, Derrick Duff, was outstanding in every sense of the word. The salesman and management both worked very hard to provide the best deal possible for me and my family.

ThePerks RandR

Aug 20, 2016

Fabian Murphy II does not match the perceived car salesman profile. From beginning to end the buying experience is a pleasure. He writes his lesson plan quickly and delivers a grand slam. His membership on team Gerald makes a World Series winner!

Debra

Aug 20, 2016

Salesman Fabian, Mark who was training and Eddie in Finance were all wonderful. I appreciated the willingness to get us into a car at a manageable price point. Everyone was very friendly and easy to work with. Great experience

David

Aug 20, 2016

Staff was easy to work with. Very up front when working with the price of the vehicle. Did not feel pressured into buying a car.

James

Aug 20, 2016

everything went well and the team was very polite and knowledgeable with great attention to the customers and their children

Katilyn

Aug 16, 2016

Jaime told me exactly what he recommends and how much it will cost me, but didn't pressure me into doing it immediately. My app. Was for a different day and he fit me in without any problems. Very good service!

Kenwrick

Aug 15, 2016

The best service team around. Clean, modem facility, very courteous and professional techs and managers , great location, great hours and Saturday service

Angela

Aug 9, 2016

The service department is THE BEST!! They are the reason I keep coming back! (and I don't even own a Kia)

Delores

Jul 31, 2016

It's a bright, clean new facility. Jamie was super helpful and personable. I didn't have to wait a long time for my car! The waiting room is nice as well!

Joseph

Jul 26, 2016

The friendliness of the staff. They make you feel like family !! They are very helpful and always explain everything so I can understand. The integrity of everyone involved is topnotch !

Henry

Jul 19, 2016

Time effective, courteous, professional service. Consistent with how Jamie conducts all his interactions with me. I have purchased five new KIA vehicles from Gerald over the last 6 years. I travel 50,000 miles a year. My wife, our son and daughter all drive KIAs. Service area is one of the primary reasons for we continue to go back to Gerald KIA.

Diane

Jul 15, 2016

All were courteous and focused on my issues. I was seen in appropriate time and tended to accordingly. I will return when the need arises. Thank you KIA

Nancy

Jul 14, 2016

They always have treated me with respect and are courteous to me whenever I have been there. They have been very responsive to any circumstances which have arising. Whether it is for an oil change or something else I have not been disappointed. They are the best!!!

Janice

Jul 14, 2016

Derrick was awesome and extremely informative and helpful and made my experience as hassle free as possible. Everyone that I came in contact with was very friendly. There was a large selection of cars and trucks readily available on the lot and the atmosphere was clean and inviting.

Heather

Jul 13, 2016

A fantastic service job is always done on my KIA. The service dept. always seems to go above and beyond. i.e.: They removed road tar from my car that was up along the sides of my KIA. It looks great now!!!!!!! :)at!

Josh

Jul 13, 2016

Everything was done super quickly and everyone was very nice. They made sure to check with me before they did any extra repairs.

Laurie

Jul 10, 2016

They got my RV in and fixed it same day without apt !!! They were very accommodating and communicated several times throughout the day as to what was happening.

Michelle

Jul 9, 2016

Our sales representative, Mr. Fabian Murphy, II was extremely friendly, personable, knowledgeable, and professional. We highly recommend that Mr. Murphy, who will make the purchase and/or leasing of a Kia vehicle extremely effective, fair and non-stressful.

Kathryn

Jul 9, 2016

Great waiting area for adults and kids, helpful and friendly employees, easy to get an appointment, advised me on what other repairs are needed but not pushy about doing it.

Judy

Jul 4, 2016

He promptly listened to me and checked my car tire. When I told him that it was under warranty, he checked and fixed the tire with no charge.

mpitello

Jul 3, 2016

We stopped in to GERALD KIA were met by a very professional salesman, Fabian murphy. He was just great in explaining everything about Kia and took us through a test drive. We loved dealing with him and would recommend him to future buyers. Also Brian Shewalter was very knowledgeable and professional in the finance department. thanks for a wonderful car buying experience!!!!!!

Robert

Jul 3, 2016

Friendly staff. Nice show room. Wonderful salesman helped us. Thanks Jim! Very helpful sales Manger - Thanks Sean. Smooth transaction. Our best car buying experience.

Ellen

Jul 2, 2016

Friendliness, striving for accurate answers,wanting to please. A beautiful new facilitiy. Dan was beyond execellence in his prsentation. He is knowledgable and in addition to everthing else he is friendly. Brian in finance was also a great addition to the process.

Newowner

Jun 29, 2016

Fabian introduced us to a complete review of the Sorento. All vehicle operations were explained even before the road test. Afterward, we discussed final price and finance options with both Fabian & Sean K.Both of them are professional, knowledgable and friendly.We are very happy with our new vehicle and look forward to a long relationship with your dealership.

SuperFlyForAWhiteVan

Jun 29, 2016

Went here and was greeted by Vito.Not very knowledgeable, was stressful to work with. We asked Vito about payments, and he was unable to answer. Vito would tell me things about the vehicle I was interested in that weren't true. My husband would ask how much it would be if we financed "X", Vito would only reply with "yeah, I get that, but where do you need to be". Vito tried to tell me the vehicle had captains chairs, when in fact he took out the middle seat and put it in the trunk. Told me this was the only car they could sell me. Found the vehicle I wanted at their sister lot, but Vito said the website was wrong and told me this was the only one left. Almost bought what he was trying to sell me.Then I called their sister in Naperville.Michael answered ALL of my questions, if he didn't know, he found out. The vehicle I asked to be put in in Aurora WAS there, and is NOW mine, thanks to Michael.I will say, though that the sales manager that tried to help us was nice to speak with.

CSimmons

Jun 29, 2016

I used TrueCar to get quotes from several dealerships on several vehicles. I told all the dealerships within 150 miles what I was being quoted and asked all of them for out-the-door prices including all dealer add-ons and TT&L. Some dealers asked I come in to discuss it. Gerald just gave me a price and explained the features and models offered.Gerald had the best deal and gave me exactly what they quoted. There were other things that they recommended (on occasion maybe slightly condescendingly/frustrated) I add to the purchase but in the end there were no mandatory add-ons to complete the purchase. Great followup service. Service forgot to put the floor mats in the car and the detailing job was sub par (marks in the car, used a dirty rag on windshield that left bad streaks, paper towel residue on dash). After asking about the mats and some back and forth on whether the car came with mats, they are in the process of shipping them to me with minimal hassle. Nothing in life is perfect, Gerald Kia has been fair, reasonable and reliable in working through the issues and speed bumps.

mtennant

Jun 26, 2016

I had driven past this dealership past times. When I went in and test drove my now Kia Sportage, I was impressed from start to finish. They took the time to get to know me and what I was looking for in a car, not just getting me to buy the first one I looked at. Very happy with my purchase and would recommend this place to anyone!

Debra

Jun 26, 2016

Dan was extremely friendly, very knowledgeable about the vehicle we were purchasing. Enjoyed working with him and the rest of the staff. Really did all they could to find the car we wanted.

torimcahn

Jun 24, 2016

This was absolutely one of the BEST buying experiences I've had. Three weeks ago, I set out in a very difficult situation in hopes of getting out of my old, run-down vehicle. After an extremely nervous conversation, both Dan Rudnicki and Fabian Murphy took care of me. I got to drive off in my first brand new vehicle (a 2016 Kia Soul). I'm a freelance actor/choreographer and am in the car frequently and needed something that was not only budget friendly to my situation, but a safe vehicle as well. Thank you so much to the guys who took such wonderful care of me. It was my second time buying from this dealership in the last decade and I know it won't be my last!!

Liliana

Jun 24, 2016

Jamie is great and so helpful. Great customer service. I always leave satisfied when I go in for service. Thank you Jamie.

Lawrence

Jun 20, 2016

I thought your staff was very professional, they answered every question I had, and were very concerned that we were happy with our purchase.i,I thought your staff was very professional, they answered every question I had, and were very concerned that we were happy with our purchase.i

Scott

Jun 20, 2016

Very friendly and helpful, great mechanics. Gave a fair price and were very honest. Felt like I could trust the mechanics.

Kevin41

Jun 17, 2016

Everyone involved took great care of me and sent me off in a great new car! I can't say enough about the over all professionalism off the staff. If you are looking for a stress free way of buying a car I highly recommend Gerald Auto Group.

Edwina McGlothlin

Jun 13, 2016

I was very happy to hear that I was able to get into a lease vehicle and get rid of my current vehicle which I wasn't too happy with. Thanks to Fabian Murphy and Sean McKane, they were able to make that happen. Never in my life did I ever think about purchasing a KIA, since I have always been a Jeep girl. I was very happy with the suggestion in color that Fabian Murphy made and in turn, made my hubby happy. I look forward to servicing our vehicle at Gerald Kia in North Aurora for years to come. Thank you again for putting my mind at ease. LOVE THE VEHICLE!!!

Patrick

Jun 12, 2016

Excellent, honest service that I would feel confident to recommend to others. I tend to be skeptical when bringing my car to the dealership for service because of costs but was pleasantly surprised that they did not try to up-sell me on service and offered very fair pricing.

J Frederick Baker

Jun 10, 2016

There are some things that a dealer cannot control - vehicle setup, etc. I didn't get exactly what I wanted (car-for-car), but it wasn't available from the MFGR. However, they did everything for me that they could, and I gave up a couple of things and got a couple of others.All-in-all, I am happy with my KIA Sorrento - I had a '12, '14 and now the 2017; so, you can understand that I "really" like the vehicle. Gerald KIA personnel helped me out when I had a problem with the '14 and I never forgot it. So, I went there for this trade (lease) to pay them for their kindness.JFBaker

Paul

Jun 10, 2016

Very friendly and professional staff. They always make me feel comfortable and relaxed. Always a pleasure dealing with the service and sales people.

Jeff

Jun 9, 2016

It was quick and painless. The guys in the department explained how the new remote start works easily and they were all nice and easy to talk to. They kept me up to date on the process which was appreciated.

Jason

Jun 4, 2016

Our salesman was excellent. Very knowledgeable and professional. Helped us identify the options that we needed in order to get the best deal.

Chris

Jun 3, 2016

John the service manager works to make the coustmer happy. He went above and beyond to try and make a very stressful situation less stressful..

mytoy16

Jun 2, 2016

Went in to get an idea of the price of a mini van and walked out with a 2016 Kia Sedona. Fabian was very pleasant, very funny guy, but most of all very sincere and not pushy at all, God knows we gave him a run for the money! and yet he worked with us and got a great deal... Great job my friend!!Oscar & Olga Bourge

Lisa

May 31, 2016

The salesman was very informative when presenting different Kia models. Also liked the different warranty options that where offered for the Kia we purchased.

James

May 30, 2016

It was not the usual four hour battle for a fair price that I have experienced at most other car dealers in the past.Matt and I came to a price that I think was fair for both of us within 15-30 minutes even with my trade in not available at the time of our discussion. After speaking with my wife, I returned with my trade. And Matt, upon seeing the car, was able to give me a higher trade value as he promised he would after seeing the trade.Also, because it was very late, the protection package was overlooked did not get installed on the car. My experience with other car dealers in the past would have been we never promised you that. Matt had the protection package installed pronto. He also searched for my car and sent out for it and had it on site ready for me that evening to finalize the deal.All the other staff, Fabian, Eric, John from service, plus 3 or 4 others whose name escape me, we're very professional, friendly, and eager to meet your every need.Best of all, the car is incredible. Kudos to Kia.

Satisfied Customer

May 29, 2016

Started the purchase process online and finished at the dealer location for just paper signing and pickup. Made it easy and less stressful for the car buying process.

Russell

May 26, 2016

excellent service; immediate attention; knowledge about my concern; friendly; courteous, prompt; all staff caring; always ready to see me and to check out my problem; new facility is quite beautiful; my car is important to all staff

Mariah

May 25, 2016

I wanted an easy and straightforward experience and thats what I got! Ed completely understood my budget and what I wanted and he stuck to it.

BeardedVegan

May 25, 2016

Dan was very helpful with leasing our new 2016 Kia Soul ! Edition. He answered any questions I had about the leasing procedures. I leased my previous 2013 Kia Soul through the same Gerald Kia dealership and couldn't be happier with the customer service. That's exactly why we decided to return to this dealership and lease another car. Worked well within our budget and broke down the pricing for all the different trims and very Paitent when I was making decisions about monthly payments and down payment. Friendly family man and happy he could help my family get a safe and reliable car. Please go see Dan Rudnicki for any of your car needs at Gerald Kia in North Aurora.

Brent

May 22, 2016

Scheduling the appointment was easy and the day I was available was open. This should not take twenty words to be accepted.

Macdonald

May 19, 2016

The staff was very professional and friendly, they handled by vehicle very well and did all the checks that needed to be done, and the customer lounge area was very comfortable and clean.

Matt

May 17, 2016

Customer service and rate of service are excellent. The new facility is top notch and welcoming if you prefer to wait while your repairs or maintenance are being done.

Bc1963

May 17, 2016

Excellent customer service. Very knowledgeable staff that want you to be happy with your purchase. Answered all questions and helped make my car buying experience my best one yet.

Ronald

May 16, 2016

Easy to work with and getting our car in to be fix in a timely matter. Fix as fast as they could. They gave us a car to drive while they were waiting for the part and fixing our car.

Martha

May 14, 2016

Pleasant, easy experience. Vito was very nice and easy to work with. Made the process very easy, Thank you, Vito!

Lovemykia

May 13, 2016

Our salesman was very patient. Showed us numerous cars until we fell in love with one. He then spent over an hour helping me learn how to use all the modern technology.

Kirsten

May 12, 2016

Because the service was longer than usual. I was offered a car to use till service was done. Very thoughtful!Everyone I came in contact with, was very friendly and courteous.

Sara

May 12, 2016

Service was EXCELLENT, The service manager actually LISTENED & Acted when our service concerns were communicated to him. The Tech that did the diagnostic was equally Thorough in his duties! He went the extra mile (literally) to find a problem others couldn't!

Heathjnanni

May 11, 2016

Great service, value and experience. In with an older Kia and out with a brand new Kia within 24 hours! Couldn't be happier with the car! Fabian wowed us from entry to exit at Gerald Kia!

Michael

May 6, 2016

Very polite and eager to please. Kept me updated on the status of my car during the oil change and tire rotation process

Linda

May 6, 2016

Timely & efficient service. Friendly & personable staff. They had beverages & TV to help pass the time, and they washed my car.

Gregory

May 4, 2016

I am always treated professionally, respectfully, and politely. Everything promised is always delivered. I have purchased several new vehicles from Gerald KIA.

Malbell87

May 4, 2016

I went in looking for a newer used car for myself. I had an idea of what I wanted in a car and Dan Rudnicki was able to help me find just what I was looking for. He was very informative and was able to answer all of my questions. The over all process of buying the car was great. Not knowing much about cars, everything was explained to me in terms that I could understand so I knew I was getting a good deal. The process did not take long at all. I would recommend Gerald Kia to anyone looking to buy a car and I would ask to work with Dan.

Mike

Apr 25, 2016

People were nice and did what ever it took to help me out. Also were very polite.. Everyone seemed to be in a good mood to

Janet

Apr 25, 2016

Good service & on timea a a a a a a a a a a a a a a a

Kimberly

Apr 21, 2016

Very very very very very very very very very very very very very very very very very very nice people

Dylan Hayes

Apr 21, 2016

Ed is fantastic, had an answer to every question I asked. Very friendly, low pressure. Everything went exactly as I wanted it to. I would totally buy from him again and recommend him.

Scott

Apr 18, 2016

We really liked our salesman Dan. He was very down to earth and very patient with us. He is extremely knowledgeable about the cars.

ASmart

Apr 18, 2016

From the first online inquiry to the sale of our new vehicle, we were thoroughly impressed with the customer service at Gerald Kia. Not even 5 minutes after I submitting an online request for more information Joe called me to answer any questions and set up a time to come in and view the car we were interested in. We had a few questions to prepare ourselves for the car buying appointment and our call was answered promptly and with a friendly demeanor. Our sales consultant was Jason Kormos, and wow were we happy with his service- not pushy at all, didn't rush us, super friendly and very knowledgable. Everyone was friendly and went out of their way to provide us with excellent customer service. Highly recommend this dealership!

Kenwrick

Apr 17, 2016

New facilities are awesome, and very customer friendly.i love the new customer lounge area, and the new address. Keep up the good works.

John

Apr 15, 2016

Jaime listened to my questions and gave thorough, complete answers. I waited for my servicing and felt everything was completed in a reasonable time. He advised me of any and all servicing that was due on my vehicle.

Joan

Apr 14, 2016

Always professional service Appointments are timely. Flexible schedules to accommodate availability Car wash is a nice touch! The new facility will be nice when it is completed. Easy access to the service area

Katie

Apr 14, 2016

I needed my windshield washer motor replaced. They fixed that as well as a recall that I wasn't aware of.

Deborah

Apr 8, 2016

Friendly salesman, who was willing to work with me to get the price I could afford. His good customer service is why I will go back to this dealership and recommend this dealership to others.

Belinda

Apr 8, 2016

Everyone was so polite and they were very friendly. The technician that took my car back was very knowledgeable and knew exactly what he was doing.

Spencer

Apr 5, 2016

Gerald Kia in North Aurora has excellent reps., staff and servicemen!Efficient and courteous throughout the process. Will come back soon!

Amy

Apr 5, 2016

The promptness, communication and taking care of what needed to be done is always a plus here. The waiting room is fantastic and everyone within is so accommodating.

Linda

Apr 3, 2016

Friendly service manager and staff, handled right away, loaner car given to allow work schedule to continue. Car completed in 2 days.

Kevinalvarezsr

Apr 2, 2016

This dealership tends to under price trade ins and over price used vs market comps so "buyer beware". The sales folks are very nice however and the place seems friendly. I have attempted to do business with them in the past and we couldn't make a deal happen because of how far we were in price. I would also mention that there is a fellow named "tony" who leers in the background which is kind of creepy. Place is clean and friendly otherwise.

William

Apr 1, 2016

Ed let me work at my own pace (viz., left the Dealership when I needed to think about things). Folks were consistently friendly.

Bill2389

Apr 1, 2016

I'd spent time researching cars - found that the Kia Forte was a sound/solid vehicle and kind of fit my personal needs. So I knew what I wanted before going to the dealership. Then I met Ed Mierzycki. He was friendly, attentive, and knowledgeable. In short, I came to trust him. He made it possible for me to follow my own buying process until I was comfortable. He's a good man and made a big-ticket purchase as painless as possible.

Brittany

Mar 31, 2016

We didn't feel rushed into buying a car and Dan was not pushy at all. Dan was a great salesman to work with and I would recommend him to anyone.

Sandeep

Mar 31, 2016

I have been going to this dealership for service. Manager John listened to my concerns. And Jamie got my vehicle tested. No issues found.

Nicole S.

Mar 31, 2016

As soon as I walked in the door everyone was very eager to help me out and eased my worries of buying a car for the first time. Fabian had me in love with KIA within seconds!! I have no credit at all yet Sean worked with bank after bank until I was approved for a very reasonable loan!! Once in the finance office Brian explained everything crystal clear and gave me a much better understanding of my finances. I never thought I would total my car and leave in a brand new 2016 KIA just hours later and feel this amazing about it!!

Beverly

Mar 30, 2016

Every visit there is great customer service. Service is at a high level. Service is explained in details and thorough. This location would be highly recommended to others

Randy C.

Mar 28, 2016

I went to Gerald Kia of North Aurora for a possible new car. I had Salesman Ben Jenkins, who was very helpful, knowledgeable and easy to speak with. I explained what I was looking to do. I was shown the vehicle I was interested in and the paperwork was started. I then Met the Sales Manager Sean McKane who was very nice, polite and easy to talk with. Sean was then able to get a deal that was acceptable and finished it off. I was very happy and drove out with a new 2015 Kia Optima. Me and my wife are satisfied Kia owners and have now had 7 Kia vehicles. I wish to extent a Big Thank You to Ben and Sean for making this deal work.

Randy

Mar 26, 2016

I had great salesman Ben Jenkins and excellent sales manager Sean McKane. They both were easy to talk with and made the deal happen.

Jim

Mar 22, 2016

Very friendly personal, check in was quick, was kept informed of the process of my visit, all questions were answered and checkout was smooth and very pleasant.

Elizabeth Zhe

Mar 22, 2016

This dealership was wonderful. I dealt with Fabian and he was very helpful and supportive when I was looking for a car as well as buying the car. This was my first time buying a car and he walked me through everything and explained everything very well to help me better understand what was going on and what was going to happen.

Tony1337

Mar 22, 2016

Dan was very patient and helped me reduce the price of my used Kia by over 2000$ he seemed very determined to help me get to a price point that I was comfortable with.

Missy76

Mar 22, 2016

Jason was extremely helpful and friendly. He was professional and not pushy. They worked with me to get a payment I was comfortable with and I couldn't be happier. Great group of people. I will definitely come back! Thank you!!!

Jacqueline

Mar 21, 2016

I was greeted within seconds of pulling my vehicle into the service garage! Everything was explained to me, my wait time wasn't long at all, I was offered water, and the service advisor was super friendly and took the time to answer any questions that I had!

Alex

Mar 21, 2016

Friendly staff and great deals. The salesman and finance employee were outstanding to work with. They made the purchase process stress free and enjoyable. I will be making future purchases at this dealership.

kiolbasa1

Mar 21, 2016

I went in fearing the car buying process and left completely stress free and confident in my decision. Ed Mierzycki is now a friend because of how great he treated me. Who can say they became friends with their car salesman? Everyone at the dealership was polite, prompt and courteous. Ed was extremely knowledgeable and talked through every detail and did so without sounding boring or monotonous. I have already told a bunch of people to consider him and Gerald Kia for their next purchase...and I will be going back when it's time to upgrade! I would have given this experience 10 stars out of 5 if I had the ability to. Brian the finance manager was awesome also. He and manager Shane McKane got me the best rate for my situation and made sure I could afford payments. Brian also discussed the extended warranty options and really knew his stuff.

Bill

Mar 20, 2016

The guys in the service shop are so nice and the quality of service is excellent. It was nice to have a temporary vehicle for the day while they worked on mine. Free car wash is a bonus!!

Tito

Mar 19, 2016

staff was great but above all Eric Ugaz's service was the best. i very satisfied with the customer service provided.

John

Mar 17, 2016

Courteous prompt service. Everything completed as stated. Very pleased with this dealer. I would highly recommend them if you are looking for a good Kia dealer.

SXL Turbo

Mar 16, 2016

I have bought cars for many years and this is probably the best experience I have ever had. Ed Mierzycki was my sales person and he was awesome. He knew his product, was not pushy, was very personable and attentive to my wants and concerns. Now I have seen that with other people while buying a car but Ed went beyond that. Most of the time after the sale, the salesperson kind of "forgets" you a bit, but not Ed. Any question or problem I have----boom----when can I help you---now thats service !!Also, Ed was not available for question I had the day after I bought my car. I spoke with Ben and he was with a customer and told me he would call back in an hour. After I hung up I thought there is no way he is going to call back, he'll forget I called----nope!---he called in about 1 hour and was very helpful and pleasant. Now thats team work !

catwoman

Mar 13, 2016

dan rudnicki our salesman went above and beyond expectations in helping us find a good reliable veachile at a great price..very people person friendly

hmr7706

Mar 13, 2016

Hands down best shopping experience I have ever had with a car. I totaled my car and was just looking at the moment because I didn't have the check from the insurance yet. No one pushed to get me into a vehicle immediately. They were completely understanding and totally friendly. Everyone joked around like we were friends instead of customers. They did call and email to check on us but never pushed to come in. I felt as though it was just to check how we were doing more than it was a push to come in as other dealerships did. They even matched other prices. I have never had such a quick easy friendly experience. Jason totally understood my needs and didn't try to push for something more expensive or more fancy. He sat and explained everything in my car and made sure I was happy before I left.

jap564

Mar 10, 2016

My lease was up in May and my plan was to buy it out and keep my Sprortage forever. One phone call from Ed changed all that. Working with him was such a great experience, he really knows his stuff! I walked out with a 2017 Kia Sportage that has every feature I wanted and stayed within the my budget. His goal was to make me happy and he suceeded beyond his wildest dreams. I highly recommend Ed and Gerald Kia in North Aurora. I am a Kia fan for life!!

Jeremy

Mar 9, 2016

Friendliness of service dept. Quick response to repairing my vehicle and willingness to do whatever it takes to make the customer happy. Thank you to John and Jaime.

tlavelle

Mar 9, 2016

I have purchase 3 new cars in the last five years and thought the days of dishonest and manipulative dealerships were a thing of the past. That was until my interactions with Gerald Kia of North Aurora last night. The dishonesty and manipulation was systematic and coordinated. It began with the initial phone call where the sales manager told me that they had a red 2016 Sportage on the lot. I later found out that Kia does not even make the 2016 Sportage in red. However, according to Joe, they had cherry red as well as a Merlot color. I had done a fair bit of homework, getting a specific quote paired with an actual VIN from truecar,com so I was prepared to get the vehicle in a no haggle manner. Upon arriving, I was presented with a "Black Cherry" Sportage for test drive. Make no mistake...Black Cherry is undeniable Black. We stated that we would test drive the black car while Joe scoured the planet for an actual red sportage (which does not exist). The test drive was fine. We proceeded with negotiations on a silver sportage and the typical old school dealership, back and forth negotiations ensued. It was anything but the no haggle experience as described by truecar.com. They started with a $2000 higher base price then I was quoted online. They also pulled out all the old tricks trying to tack $1500 costs for the plastic door protector strips and wheel locks that "are extras already installed". During the negotiations, an ancillary sales person assured me that he had only seen a red 2016 Sportage in very rare circumstances and only at the highest trim levels and that Kia does not even advertise that they manufacture that color. Finally, I dealt with the sales manager himself and went through line item detail for the online quote I received. He acquiesced in an exasperated manner completely incredulous at the unheard of deal I was getting. Then the usual attempts at up sells of interior and exterior coatings for a mere $2500. Then of course there was financing. Prior to going to the dealership, I was assured I could get the 72 month, %1.9 financing AND all the available rebates. The sales manager attempted to claim that it was financing OR the rebates. When challenged he finally admitted that the financing was available with a no Kia motors financier enabling both the rate and rebates. Then I was passed to the finance guy who wanted to sell me the extended bumper to bumper warrantee for $1800. When I declined I was characterized as a wreckless risk taker. In all, it was a fun and tiring experience. If you go to this dealership, lured by favorable online quotes, be prepared with detailed quote info and be ready to challenge them at every step of the process. Car dealership dishonesty and manipulation are alive and well at Gerald Kia of North Aurora.

M.Miner

Mar 6, 2016

Had a great experience at this location. From the time we walked in Ben was very helpful in trying to help us with the budget we had. I never felt overwhelmed or that I had to buy a car. We got a great deal on a car and I left happy!!! Ben has a great personality, it was a pleasure to work with him.

Mary

Mar 5, 2016

They are always friendly, great staff, they go out of their way to please. John and his crew are the best.

Tim

Mar 3, 2016

we dropped off our vehicle for scheduled repairs to the back up camera, and were greeted quickly by a friendly and helpful employee. we received call regarding status quicker than expected.

mph20506

Mar 3, 2016

I took my vehicle into these guys in less than decent shape. They gave me what I felt was a great price on a vehicle that needed some serious work!! I ended up purchasing a 2016 Kia Forte. Although the dealership closed at 9, Ed and Brian stayed patient with me and were all about making my experience the best one!!!! We did not close our deal until almost 11 P.M. These two went way above the call of duty to help me out. Thank you and please keep doing what you are doing. Loyal 3rd time buying from Gerald customer,Jeff Heine

graci1234

Mar 3, 2016

It all started with a return call from Sean McKane. A few days later we were purchasing our first Kia from Fabian Murphy. It was refreshing to have a salesperson with a full working knowledge of ALL the vehicles in Kia's lineup. No pressure, just plenty of helpful information that allowed us to make the best decision for our family. Thanks to both Sean and Fabian for their professionalism!!!

Charles

Mar 2, 2016

Always a fun friendly Experience and the work is done correctly and timely .I always meet nice people in this dealership . I'm thinking they are having a good experience also.

Linnea

Mar 1, 2016

Quick and helpful sales staff. Walked out with a car I love. Would recommend for anyone looking to buy a car.

Everett B

Feb 25, 2016

We had done our research and used True Car as leverage as this Dealer was stated on the site to honor these prices. First, I will have to say the Sales Consultant Micheal Cabalero was knowledgeable and professional however when they state things like No-Haggle ... Don't believe this. They didn't want to honor the true car price by saying the incentives are not included so the True Car price is higher. Well, in the terms and conditions it was clear this was not true and when I showed them and spoke about contacting the True Car assistant they changed the price by admitting a so called error. Then, we had a 2002 Pontiac Grand Am trade in that if I had to do it over again, I would have donated the car and got more value by listing as a write off on my taxes. Oh well, my fault for that one. If you have an older car, do not trade it in at this dealer. Dempsey Dodge was the most fair at offering a reasonable value and were the most casual and friendly ... wish they sold KIA's. The finance guy was a bit pushy on the extras but that was expected. Remember the extras are overpriced, but who am I to tell you not to get them? Do the research first and see all the facts! All I have to say is come armed with words of facts and read terms before you sign and get the best deal. Don't get mad, upset; just use words to negotiate as it's hard to argue with facts and research. Hope this helps someone. I did end up getting a great price but would have paid $2500 more if I didn't do my research and spoke up. I wouldn't say absolutely don't go, but just be ready for an old fashioned "Used Car Salesman" approach!

Vickyg99

Feb 25, 2016

They were awesome to us. Very helpful. Funny, friendly sales they went out of there way to get better financing after we had already signed. I will buy here again. Great price on car with warranties too.

RK

Feb 25, 2016

I can't say enough about our experience here. Our salesman Ed Mierzycki was professional and very knowledgeable. We didn't feel pressured here like we did at other dealers and the entire staff was incredible. Ed answered all of our questions and we felt well informed when we made our purchase . I wont hesitate to buy here again. Ed has been wonderful at following up and making sure we're happy and has made himself accessible if we have any questions. The most comfortable car buying experience out there in my opinion. Great staff.

RachelMaxwell

Feb 23, 2016

We worked with Michael and had an excellent experience. He is very knowledgeable about the line of cars, had a great sense of humor and found the exact car we needed. We will work with him again!

mmorgan

Feb 23, 2016

I test drove 5 cars on Saturday; not ready to buy, just wanting to test drive to get an idea of what I liked and I ended up going home with a vehicle! I was astonished at the level of professionalism that we received from the moment we walked in. We worked with Eli Zabib and let me just say, if I need another vehicle, I will definitely visit him first! After four other dealers (one of which was another Kia), he was the only one who was willing to take the time to not only go through the entire car (top to bottom), but he was willing to work with my budget and legitimately showed me cars I could afford and be happy with. We got there around 4:45 and ended up leaving at 8:30 with a new car in tow. The entire time I was there I felt completely reassured that I was getting excellent service and a heck of a deal. As a woman in my late 20's shopping for a new car which was going to be on my dime for the first time (with my parents along for the ride), I greatly appreciated the way I was treated; not as someone who didn't understand how to purchase a vehicle or someone to talk over, but someone who was legitimate and needed a new car. I was never condescended to or treated any differently than say, my dad buying a car. This was a recurring theme throughout some of the other test drives and I can't tell you how happy it made me feel to be treated with respect. I absolutely ADORE my new Kia Soul and will be recommending the brand, the dealer and specifically Eli to my friends in the future.

Phebe Bramwell

Feb 22, 2016

Needed a car with third row capacity, went to Mapleton kia of Elmhurst because they sent a flyer saying I'd get employee pricing. What a joke! They kept a smaller car that I did not want saying I couldn't afford the ca saying I couldn't afford the car I wanted I then called gerald actually accidentally and got Ed Mierzycki on line, him and Sean McKane and Brian Shewalter not only got me the car I wanted but at the price I could afford! They were AMAZING! Also this dealer offers the lifetime warranty on all new vehicles !! Icouldn't be happier and would recommend this dealership to anybody! I would never buy at another dealership if they are selling the car I want.Must go in and see them they will hook you up and with the car you want not the one they are trying to push. Also wanted to say that they explain the vehicle to me without all the options before I left so I would know how to use my new car did not get that at the last dealership. Also gave me a more than fair trade in price on my 2013 hybrid optima

Natezman

Feb 20, 2016

When I walked into Gerald Kia on Thursday my intention was not to buy a car. I had already been given a very low quote for my trade in at another dealer and was not confident that these guys would do any better. I was immediately introduced to Ed Mierycki who took a little information from me to find out exactly what I wanted. He then took me to the vehicle and proceeded to give me the most thorough walk around explaining everything about the car. Answering any questions along the way. You don't normally get that kind of introduction to your car until after you sign the paperwork. They then let me take the car home to my wife to look at and drive. "Take your time, let her enjoy it" they said. When I brought it back we started talking numbers. The first offer was good. But I told them that another dealer vowed to beat them. They stopped the game and really gave me a great deal that I couldn't say no to. Ed was very nice throughout the whole process, was very informative and will gladly go back to for my next car.

Scott14

Feb 14, 2016

I saw a car online that I was interested and came to showroom about 5pm only to find the car was at Naperville location. Dan drove me over to test it and we brought it back to NA. Throughout the process Dan was intuitive, knowledgeable and friendl. I would return in the future but will only work with him.

Nadine

Feb 13, 2016

The service people were all very friendly and helpful. The Pricing was comparable to going to my local service center

navarro0711

Feb 13, 2016

We came in just to browse and Fabian came right out to help us find what we were looking for. We choose them over everywhere else that we had gone because of the lifetime warranty and the excellent customer service. We definitely will be servicing our vehicle there and be coming back there for other vehicles in the future.

Roger

Feb 8, 2016

Extremely friendly staff, informative. I didn't feel pressured to buy like I had at other dealers. It was an unexpected pleasure to do business with them. Treated us with respect. Everyone there went out of their way to help and to make us feel comfortable.

sga68

Feb 8, 2016

A very pleasant experience on all levels! I was just out "Kicking Tires" one afternoon and Bought a new Kia Optima from Ed I be happier!

Steven

Feb 4, 2016

The whole experience from test drive to purchase was incredible. Ever person was extremely helpful. Even the questions after on things work is great.

Paul

Feb 1, 2016

Have bought several cars from here. Ed, Sparti and Tony, Scaglione at Hyundai have been more than accommodating depending on situation. John Kainz the service manger at Kia has also been there for anything that came up, whether I had question or vehicle problem. Recently I brought my car in for repair and it needed a transmission. With two payments left, Gerald dealership made good their life time warranty, and took care of my vehicle for no charge. Wouldn't think of buying a vehicle any other place.

Tahlia

Jan 30, 2016

So glad we stopped in to car shop. No presssure. Happy, down to earth people. Just an all around great experience. Especially Ed, he was phenomenal!

Cynthia

Jan 30, 2016

Ask for Eli Zabib. Great, low key demeanor. Positive, not pushy. Very helpful in working with us through the final price negotiations. We will return in the future for both service and to purchase our Kia Optima!

Vinton

Jan 26, 2016

Quick and convenient always a pleasure to visit this facility any day of the week because you can always get into the service department pretty much at any given time.

Sara

Jan 24, 2016

Fast Accurate & fair & informative. Got me in & out quickly & took good care of my vehicle. Will continue going to them provided they STOP CALLING ME!

Janice

Jan 24, 2016

Friendly Service Managers always there to help out and assist with your needs and wants. They will go the extra mile for you.

Linda

Jan 24, 2016

Dan was very friendly and when I told him that I had already driven a couple of Kia forte. He allowed me to decide if I wanted to continue test driving or to head back to the dealership. Even before driving the car, the car had to be brought back from another dealership and they gave me an ETA on it allowing me to decide to stay or to go get something to eat. All the staff was great to me and helped me though the process and the financial questions I had. After I had got home I realized that I had forgotten to take the CD out of my old car and emailed them about it. They are holding for me till I can get there.

Jovanna

Jan 23, 2016

It was quick and painless! Was given answers to all my questions. Plus I got my car washed for free!

George

Jan 22, 2016

Courteous service and timely response when car is in service and good coffee, water, and snacks available. Great service on car wash also.

Deanna

Jan 20, 2016

It was quick and easy. And got exactly what I wanted. Very friendly staff would defiantly recommend any one in the market for a kia to go here.

Kevin

Jan 19, 2016

Got a loaner and service was fast - friendly, fast, and and and and and and and and and and and

Amanda1234

Jan 17, 2016

Process was smooth and to the point!!! Van cam out clean and Kyrstin was efficient with going over the vehicle with us so there was no questions when done!!

Susan

Jan 15, 2016

John is always great to work with. My car is repaired and ready for me when I need it. He always keeps me updated.

Hyundai45

Jan 14, 2016

Very friendly, good deals, and understandable with money situation. I told them what I was looking for and left with what I wanted. Ed and Sean were great! I will definitely go back.

AmyRay

Dec 31, 2015

We were extremely happy with our experience with everyone on staff at Gerald Kia especially Jason and Allan! Jason went above and beyond to help us find the right fit for us even though I'm sure our situation wasn't the easiest! He worked hard to make sure we were happy and we got the best deal! Allan explained everything to us and was so helpful with the financing side of things! We have already been recommending this KIA dealership to our friends and family!

zitacansino

Dec 30, 2015

Fabian Murphy was friendly, kind, went above and beyond to help me into the vechicle was wanted. Allen Mazany explained the fiance progess very well.

Jocelyn

Dec 28, 2015

I was able to get an appointment so fast thanks to Jaime! He was very nice and explained to me what was going to be done to my car.

Walter

Dec 27, 2015

Employees that I interacted with were very friendly and welcoming. Quick turn around time for an oil change even though I did not have a scheduled appointment.

Adam

Dec 24, 2015

Friendly and fast and nothing else. I do not have anything else to add. Odd that you require at least 20 words

John

Dec 18, 2015

A quick, proper diagnosis of my problem. Easily set up an appointment for repair, and car was ready for pickup even before the promised time. Jaime was a pleasure to deal with.

Kenneth

Dec 17, 2015

John the manager is very considerate of the customers needs.He is the whole reason i will be coming back. Free car wash After each service.

Edwin

Dec 9, 2015

Fast, courteous service. Very friendly personnel. Scheduling is always easy. They usually get me in around my time frame. I'm also out pretty quick.

Melanie

Dec 7, 2015

The staff was very friendly and hard-working at meeting my needs and wants. I highly recommend Gerald Kia of North Aurora. Fabian Murphy was very easy going and knowledgable and Sean was excellent at getting the numbers where I needed them. The service dept always does a good job and they are very friendly.

Delores

Dec 3, 2015

Sales was able to meet me at the monthly price point on the car I wanted. I knew I was asking for a lot of "give" from the Sales team but they certainly impressed!

Bryan

Dec 1, 2015

Friendliness and willingness to look at a repair item that we recently noticed and they were able to fix it during our current visit

Buddy791

Dec 1, 2015

Ed Mierzycki was key in my purchasing a 2013 Volkswagen Passat TDI SE. Sent a lot of information and pictures of any minor scratches on the car. Being an out of state buyer, without seeing the auto, I relied on Ed's honor to purchase the vehicle. The auto was exactly what I wanted. Thanks to Ed, he helped the process go very smoothly.

Josh

Nov 26, 2015

The salesman Dan was fantastic! Very knowledgeable with superior customer service! This kia dealer really brought back true customer appreciation!!

Estera and Jeff

Nov 23, 2015

We were looking for a car after our old one was totalled in an accident. We were bracing for a few grueling days of going from dealership to dealership, making decisions, test driving car after car, etc... But after stopping at Gerald Kia of North Aurora we knew we had found our place! We bonded right away with Fabian Murphy who listened intently to our needs and concerns and gave us the perfect car we needed! The entire process was easy, fun, and exciting! Even our 9 year old who was with us enjoyed the experience! We all love the car like we did that first day, even after 3 weeks of driving it! Thank you Fabian Murphy and Sean McKane for treating us with so much professionalism! You Are The Best and we know we'll be coming back to see you when we need another car! In the meantime, we tell all our friends and family what a great team you are! Thank YOU!

acursivegirl

Nov 18, 2015

I purchased a 2015 Kia Soul for a good price from Ed, but a month later I was in a highway accident and the car was totaled. I was very worried that I wouldn't be able to get a good deal on a new car again, and might have to get a used car or something that I didn't really want in order to save money. I contacted Ed, went into the dealership again to see what they had, and he gave me EXACTLY the same deal I was given in the first place! I got the exact same car for the same price. This was such a relief after the trauma and worry that the accident caused, and I did not lose any money in the end. This is how you keep customers!

The_Golden_One

Nov 17, 2015

I really enjoyed my purchasing a new car with Kyrstin. She was very professional and attentive, and even made my experience enjoyable. If I owned a dealership I would not hesitate to hiring into my sales staff. This is the fifth Kia I have owned and Kyrstin made it exciting and more fun than before. I will continue buy Kia"s at this dealership because of exciting and fun it was. I have already recommended a friend to this dealer and provided Kyrstins name as a contact.

mwh

Nov 17, 2015

Had a very good experience. The sales staff was attentive and able to work with me to get a car that best suited my budget and driving needs.

Charles

Nov 16, 2015

The service manager Jamie is very nice to work with.He will explain the service to be done & will let us know if any additional work is needed.Everybody is very kind & helpful.Great expeiance.Very happy customer.

Shea

Nov 16, 2015

My husband and I had a great buying experience. We initially went in "just looking" and ended up buying a vehicle. The staff was very knowledgeable, friendly and thorough. We felt like they took a lot of time with us to help us narrow down exactly the vehicle that would fit our needs. Our salesman was Ed Mierzycki, and I have to say that we bought this vehicle because of Ed. He was great to work with and we would highly recommend anyone else considering visiting this dealership to ask for Ed.

StaciC

Nov 15, 2015

I went to browse around and ended up buying a car the same day. Jason Kormos was the sales consultant that approached me right away. He was very helpful at finding me the perfect car to fit all my needs as a first-time car buyer. Thanks Jason Kormos!

Michael Hellgren

Nov 14, 2015

Knowledgeable and helpful sales people who understood my needs and worked with me to get a car that best suited me.

Stephanie

Nov 12, 2015

everyone is very courteous and service is quick. they wash the car after a service and that's always a plus!

MRK

Nov 10, 2015

Gerald's warranty is unbeatable. Service was top notch. Will buy from Gerald again. They treat their customers respectfully and are knowledgeable. Ed is the man!!!! He made us feel like family. Thank you.

Ray-Ann

Nov 6, 2015

It was great to have Wifi in the waiting area. It was easy to make an appointment for service...and change it via email.

William

Nov 3, 2015

Worked on lowering my monthly payment. No pressure sales made for an easy and quick purchase. Knowledgeable staff walked me through the car detais.

Tonya

Nov 2, 2015

I recently went to buy a new car and was prepared to have a typical experience with the sales people. I actually enjoyed the experience and will definitely recommend this dealership to others. Eddie was great to work with and made the day fum

Deborah

Oct 29, 2015

Everybody there is always so friendly. From the minute you walk in the door to the time you leave. Would definitely recommend this dealership to anyone.

Thomas

Oct 25, 2015

Buying a vehicle here is extremely effortless. Everyone is friendly and having relationships with Matt , Dan and Jaime. Makes it feel like visiting friends.

Fred

Oct 24, 2015

Great friendly service. Nice waiting areaBest coffee of any dealershipEveryone I talked to was very nice. Recommended dealershipBought elsewhere, changed all service needs here

Jpdavis

Oct 24, 2015

This is an awesome dealership. What I like most is the lifetime warranty on your car they give you for free. Ed Mierzycki is the salesman that approached me when he noticed me struggling to find the right car. Ed had my back thru my whole car buying process and I really appreciate all his help. I was very pleased on how helpful and professional Ed was. I would recommend him and this dealership to anyone. I told Ed what I could afford and he made sure he found me a car that looks amazing and affordable.

Review Author

Oct 23, 2015

Perfect transaction. No hassle. Dealership was clean. Easy to get into a vehicle for test drive. Coffee was good. Jason Kormos was up to speed on the cars and didn't pressure too hard.

Meghan

Oct 21, 2015

Everyone one was super nice and always was smiling. Ed made me understand parts of the car that a woman/girl typically wouldn't know. This was the first dealership I walked into and wasn't scared being alone as a woman there.

Dalila

Oct 20, 2015

I was able to get an appointment relatively soon. They were courteous, fast and efficient! They were able to take me to work and pick me up from work so it wasn't a major interruption in my life. The checkout process was fast and easy! I also loved the surprise car wash! Thank you!!They still had me in the system from when I purchased my car and were able to find the warranty information. Love the true wrap-around services!

Mark

Oct 18, 2015

Everyone we dealt with yesterday was fabulous! Even though we just came in to purchase parts we were treated as though we purchased a luxury automobile. Great experience!!

MDM210

Oct 18, 2015

I went in to buy a car since I needed one due to a recent accident. I work with Ed and Mr. Gerald and they both helped out to make sure I got the safest reliable used car along with an awesome deal. Not painful what so ever. A dealership that ACTUALLY cars for there customers! Highly recommend this dealership!

Marilyn

Oct 17, 2015

Dan was great. Very thorough and knowledge when telling us all of the features on the car. He believes in the product and that came across

Sally

Oct 15, 2015

Kia Dealership, North Aurora, IL - Jamie and John are wonderful to work with. They really enhance the customer experience.

Jon

Oct 14, 2015

Quick and easy. And the Sales process was easy also. I actually bought 2 cars when I purchased and the service dept. staff has been great also.

rosa123

Oct 13, 2015

I went in just to service my car but was politely approached by Fabian in the sales department. I never get suckered into anything but he inquired if I was happy with my car and if I would be interested in exploring other options. When I first bought my kia it was from a nissan dealer and they suckered me into the worst deal of my life. I was then stuck in a upside down loan and was not worth even paying off the car for what its worth. Fabian helped me get a great deal and never pressured me into anything. He truly wanted the best deal he can get for a reliable car with an outstanding warranty. Much much better than my first car buying experience.!!!!!!!!

Christopher

Oct 3, 2015

The friendliness of the people that work there and their honesty in the cost and how long it will take for the service to be finished.

Herman

Sep 30, 2015

Everybody is so friendly. A young man even held the door for us. Very happy with everything that was done.

Mark

Sep 29, 2015

Friendly, on-time, general good service. The staff was friendly, efficient and even washed the car at the end of the service appointment. We will be back as needed.

Michelle

Sep 22, 2015

The employees are very professional and a pleasure to deal with. All service work is scheduled and performed in a timely basis.

Shari

Sep 21, 2015

My husband and I went to the dealership to pick up an oil filter for my 2007 Kia Rondo, which is really all we have ever had to do is basic maintenance on the car, which has 140,000 mIles on it.. I have been talking about getting a new car soon so I have been looking at different models. When we arrived we were greeted by Fabian , whom we have dealt with before, my daughter also had a Sorrento. I asked to look at the new vehicles. I told him I didn't want a car or a big van and he showed me the Soul. I must admit I did not like the Soul in prior years, thinking it was too "boxy", but Kia has made some changes in the body style and I fell in love. We test drove it and Fabian and Sean even let us drive it to another dealership in the area because I expressed interest in a different car (Mazda ) I personally didn't like them, especially with their price and limited warranty. I knew this Soul was the one for me. Fabian took the time to answer my questions and even showed me how to hook up my phone. I'm telling you this car has so many cool options.They worked on the numbers getting our payments where we needed them and I drove home that afternoon in my new Soul!! Oh, and a oil filter for the Rondo! Which my husband will drive.

Gordon

Sep 18, 2015

Courteous professional staff, nice waiting room with WIFI. During routine maintenance it was discovered I needed new brake pads, thankful it was noticed and they were able to get them installed the same visit

sprtspro3

Sep 18, 2015

I already had a price agreed to via email and over the phone before I came into the dealership. Ed was very knowledgeable on the 2015 Kia Optima and was able to answer all of my questions and was very helpful throughout the process. They did not jack up the price last minute when I showed up to the deal with extra fees cost. Painless experience.

Joyce

Sep 11, 2015

Easy to make appointment (within a very reasonable time). Undercoating done, plus dealership checked and found it was time for tire rotation, and I didn't have to wait all that long.

erinmccart

Sep 10, 2015

From the moment we pulled up to the Gerald Kia dealer to the day we drove away in our new Kia Sportage, we had an excellent customer service experience. Jason Kormos greeted us with a friendly smile and was happy to show us around the parking lot. We never felt the pressure to buy, and were given the space we needed to make our decision. Jason was very professional, personable, courteous, and friendly. He didn't make any negative comments towards the other cars we were looking at, nor did he push to sale us something we didn't want. When working with Sean McKane to negotiate a price, Sean was fair and willing to meet us at a price we felt comfortable with. Never once did we feel pushed towards the deal and never once did we feel like we were being taken advantage of. Sean was very professional, courteous, friendly, and willing to help us find a price that worked for us as well as the dealership. When the Sportage we wanted wasn't available on the lot, Sean worked to find the right color and trim that we wanted. The dealership loaned us a similar vehicle until our car was available for pick up. We had a great experience at the Gerald Kia dealership in North Aurora, it was the best dealership we visited during our car searching journey. We highly recommend this dealership, as well as Jason and Sean.

Sandra

Sep 9, 2015

This was my first time getting my new Kia Cadenza serviced and I was completely satisfied by your customer service. We also was having some issues with our map guidance system and loading another IPhone for streaming music and the contact list and both John and Fabian were most helpful in answering all of our questions. So kudos to them!!

simpsonfreak14

Sep 7, 2015

Friendly, informative staff that are there to make sure you get what you want. They will make sure you leave happy with what you want. Michael Caballero was an excellent salesman!

2016KIA

Sep 4, 2015

We were looking to buy an SUV and trade in our 2012 Chevy Impala. We weren't in a hurry to deal and were mainly just browsing Geralds inventory to get an idea of what would fit our budget.The salesman, Ben, was very helpful and made us comfortable in that he was patient in working with us to find the right vehicle. After a long hot afternoon, we ended up buying a 2016 KIA Sportage.The dealership gave us a fair value for our 2012 Impala on trade-in and the entire buying experience went very smooth. I would not hesitate to recommend a friend/relative to Gerald KIA.

carbuyersuze48

Sep 4, 2015

Gerald Kia has a great staff. They are always welcoming and eager to assist. I would recommend the dealership to friends and family. The staff is knowledgable and professional. They are also very curteous..

Joanne457

Sep 3, 2015

I would like to comment on the wonderful and detaied care that, Mr. Jason KormosI has given mewhen I came to look for a new car. He was every bit a gentleman and took his time to explainevery question I had. I was very expressed with his proffesionalism and knowledge, so much soThat I would recommend him and your dealership to anyone I know that is searching for a Kia.Thanks again to Kia and especially to Jason KormosI, Robert Hammond

Kristen

Sep 2, 2015

They promptly took our car in to address the concerns we had. I received a phone call within hours discussing the work done. The service tech even emailed me after the fact with the answer to a "owners manual" question I had that he was unable to answer at the time.

Mary

Sep 2, 2015

The salesman was great in explaining all details of my purchase of the car everything was super clear my experience was a great one.

Scott

Aug 31, 2015

Everything was completed within 45 minutes, customer lounge was clean & neat. Service personnel and cashier showed great customer service.

mwest

Aug 31, 2015

Fabian Murphy did an excellent job in helping me find my kia soul he is a wonderful salesman he went above and beyond to help me. Even when I was leaving he helped guide me out of the dealership

bubbs

Aug 26, 2015

We had already made our decision as to what vehicle we wanted to purchase prior to going to the dealership, and once we were there it was smooth sailing from start to finish. Ed was great and very knowledgeable about the specific vehicle we wanted and went out of his way to make our experience great. We got the car for the right price with the help of Ed of course and we couldn't be happier with the whole experience and our vehicle.

jenmill614

Aug 25, 2015

I needed a car very quickly and after doing some research online I decided that Gerald Kia had the best selection for my needs. My friend Ben Jenkins said he would do everything he could to have me walking out with a car that day...and he succeeded!! Everyone was very friendly and willing to share information about all the cars. Once I found the one I wanted Ben worked to get the payments within my budget. The overall sales experience was easy and fun.Brian Shewalter in the business office was wonderful. He stayed past closing to help me sign all the paperwork and made sure I understood all the terms. I had a very strict budget and I appreciated all the time he took making sure I stayed within it. I would recommend coming to this dealership and our family is looking forward to coming back for our other two cars!

Hayden

Aug 24, 2015

Right when I stepped onto the lot I was warmly greeted by an employee. All of the people I worked with were very kind and respectful. Fabian Murphy was very informative, professional and he had a good sense of humor. He provided excellent customer service and was very down to earth. One of the biggest deciding factors for me was the great customer service that Fabian provided.

Meagan

Aug 19, 2015

Ed was able to put me in the car I wanted for the right price. He made sure I was comfortable during the process. He's also very knowledgable of the vehicles on the lot and made sure I drove away knowing the ins and outs of my new vehicle. Extremely friendly and personable!!!

wyntervixen

Aug 18, 2015

Marketing did a great job with those fun crazy dancing hamsters. I've wanted a Soul since they came out....FINALLY I own one!!! <3 it!! Handles better than I was expecting. It is a little smaller than what I was previously driving, but worth the downsize.

Jeff

Aug 14, 2015

Great salesman (Robbie) and finance mgr. (Will and Eric). Was a pleasant experience buying my 2nd car from Gerald in last 3 months and probably be purchasing another car in spring of 2016.

New kia owner

Aug 14, 2015

I came in looking for a specific style/color/etc for my next car purchase. The car I wanted was not on the lot but they took the time to pick up the vehicle from another location which have me time to sleep on the deal. I made my decision because of the great service I received from the sales rep. He was patient with me being so picky.

Benjamin

Aug 12, 2015

Jamie in service is great as are all the people I came in in touch with. Thanks for a great experience.

James

Aug 10, 2015

The service was fast, friendly, focused, along with competent reliable work.Jaime and John are excellent representatives for Kia.They deserve a big raise!!

Vgoings

Aug 10, 2015

Ed sensed my fear immediately I guided me through the sale without the pressure I felt at other dealerships. He understood my situation and worked very hard to get me in the car and price best suited for me. I am compete satisfied with the KIA experiance.

Kacey

Aug 6, 2015

I liked the fact that nobody tried to up sell me into buying a more expensive car. They listen to what i said i wanted and didn't pressure me into something else.

Jeremy

Aug 4, 2015

KIA is my families choice. Every time we come in there we are always greeted by name. Dan made the process of buying a new car fast and fun. Jamie also made the process fun. Both were very professional.

kjbags

Aug 1, 2015

Jason was eager to help us out. Let us know when there was a good deal going on and worked with us on timing because we have a toddler and needed to work around babysitters!!!

The Crenshaw's

Jul 29, 2015

I was greeted as soon as I walked through the dealer doors by a friendly and very knowledgeable sales person. I was treated Phenomenally! Service was very personal, respectful, and I felt as if my concerns were their concerns. The team was fast and efficient, extremely thorough. I didn't feel rushed or pressured but quite the opposite. My sales person was a gem! He kept me focused, presented the most beneficial offerings for me short and long term while also accommodating my likes in a vehicle. He definitely knew the product quite well and related the importance of knowledgeable car buying.This was a very pleasant experience. I will gladly recommend family and acquaintances to this dealer!

The Scotts

Jul 26, 2015

Through the years we have never enjoyed the car buying process -- until now when we went to Gerald Kia in North Aurora. Our salesman Eddie Mierzycki was so nice and easy to work with. He wasnt pushy at all. He was very knowledgeable and helped us with our decision to buy a new car. We would definitely recommend this dealership.

Sara

Jul 19, 2015

I like the more personal experience I get from workers. The setup when you drive in is more personal and removed from the work area for better contact. I appreciate the honesty of workers.

thequeen

Jul 19, 2015

We recently traded in our 11 year old Hyundai Santa Fe for a 2015 Kia Soul at the Gerald Auto Group. We've used the service department for years, and this was our first time purchasing a car through Gerald. The sales team was friendly, honest, responsive to our needs and buying parameters, and we left with exactly what we needed for our family for the price we were willing to pay.

Yonks

Jul 15, 2015

After being very dissastified with how we were treated when we went car shopping at the Gerald Kia in Naperville, Il we decided to return the the Kia Gerald Dealership in North Aurora, IL where we leased a KIA Forte 2 years ago. The experience then was good but this time it was wonderful. We leased a 2015 KIA Sportage from our sales consultant Eddie Mierzycki. He was respectful and not pushy through the entire deal. We were promised that the car that we wanted would be there for us when we arrived and it was. The entire process went very smoothly thanks to Eddie and we LOVE our Sportage!Sincerely,Dave & Barb Yonkers

Connie

Jul 14, 2015

The technician was quick to evaluate the problem with my car then shared clear statements and delivered services as promised.

Jocelyn

Jul 13, 2015

I was helped by a sales person named Fabian. He was really helpful and very patient on explaining everything to me since it was my first car purchase. He was very nice and funny and made my experience a great one! (:

R Longmeier

Jul 13, 2015

From the start my experience was simply amazing. Ben Jenkins my salesman was very knowledgeable about KIA and uber nice. He did everything right to get me in my Sportage EX. And the service dept who did the aftermarket treatment was perfect and timely. ZI would recommend this dealership to anyone.

suerehder

Jul 11, 2015

I really enjoyed test driving the different vehicles. Getting to know what I might like. I liked the Soul especially and found the style I wanted. Fabian was a great help. I would definitely recommend this delalership and salesperson.

Kate

Jul 11, 2015

Everything went smoothly and everyone was great! As soon as we first called Ben was willing to help get us what we were looking for. He was personable without being pushy. He continues to follow up with us and I appreciate the personal customer service even after the sale is done.

Phyllis

Jul 9, 2015

Everyone I had contact was friendly and went out of their way to make sure we were comfortable and that the process went smoothly. All my questions were answered and I felt listened to.

Susan

Jul 7, 2015

The sales person and others worked hard to make sure I got the car I wanted at the price I was willing to pay. Fabian was an outstanding sales person.

Jcermak

Jul 6, 2015

Ben was really cool and easy to talk to! He helped us a lot and was a great salesman. He showed us around the car and was very friendly.

Alicia

Jul 5, 2015

I have never met such a motivated and outgoing car salesman. Ben went above and beyond for me. I recently came back to IL after losing EVERYTHING in CA. He lived there also and understood my situation. I didn't have a car, so he picked me up from work and home on several occasions to have me look and test drive cars until he found the ONE for me. He was very conscientious about helping me stay within my payment limit and finding a car that I would Love.

Cleaopatria

Jul 3, 2015

Fabian is the man! We went there to buy my boyfriend a new car and had a budget we had to stay within. Fabian listened, understood and stayed true to his word with finding us the best deal. I am definitely buying my next car through Fabian. Ed the finance guy was great as well...very patient and polite. I love this place!

Nicole

Jul 2, 2015

Michael was so nice from the very beginning. The fact that he walked us around to the other car lots and spent time trying to learn our wants and needs was amazing. He was able to provide us with information that made us trust him and overall made the experience much less stressful than anticipated. Additionally, when he saw frustration growing during the negotiation/closing process he lightened the mood by making me laugh.

Steven

Jun 26, 2015

Our first visit to the service department went very well. The work on our Sorento was completed on time. We had the Homelink and remote start added to our new 2016 Sorento.

Leonardo

Jun 24, 2015

I have been extremely happy with how KIA is performing repairs under warranty. So far I had a few and each time it's been a very pleasant experience. The loaner cars are always excellent. The staff is very kind, on time and professional.

Gacosta

Jun 16, 2015

Dan Rudnicki was an awesome and memorable part of the entire shopping experience! My wife and I weren't out of our car before he was meeting us at the door. He was very professional and very courteous the entire time. He made us feel very appreciated. I have only ever gone shopping with my father before and have had previous sales consultants that were very pushy or didn't listen to what we were looking for or what price range we wanted. Dan gave us the breakdown of the different trim models. He also gave us some specs on each and helped us piece together what our truck would look like. The Sportage we ended up buying was the LX Mineral Silver AWD version that unfortunately was out on a service run. Dan didn't try to talk us into a different car, He walked us around the lot and showed us the color on an EX version and showed us an AWD in a different color. It definitely helps to do your research before coming in to visit. I would highly recommend Dan to anyone looking for a car shopping experience where you don't walk away thinking that you bambuzzled. We ended up coming back last night for our truck despite the rain, cant wait to drive our new truck everywhere now! Also of interest, the Sportage has a lever that adjusts the seat so my 5 foot 1 1/2" tall wife can see were she is driving in. Would highly recommend the truck. Dan if we are ever in the neighborhood again we owe you a steak burrito!

Pam

Jun 13, 2015

Service personnel are knowledgeable, courteous and professional. Solve issues, answer questions and are friendly. My 2011 Sportage SX malfunctioned and required tow and warranty work. Everything was explained wonderfully. I decided a newer vehicle was best and worked with several people in sales and finance for a successful outcome.

Stawk

Jun 13, 2015

Everyone was great and worked hard to get me what I wanted. It was an eye opening experience of what car buying should be. You will be happy if you buy from Fabian he is a genuinely good guy and really great to work with.

jimandem

Jun 12, 2015

As soon as we met Jason, we knew we wanted to work with him to find our new car. He was knowledgable and helpful without being pushy, definitely not your stereotypical car salesman. We would not hesitate to recommend him to family and friends.

Vanessa

Jun 11, 2015

I liked how everyone greeted me with a smile, Iv gone to dealerships that make you feel out of place like you don't belong, like they are judging you. But not here! Gerald Kia made me feel at home everyone was friendly and took the time to explain things even if a took me a bit to understand. Everything went smooth and each step was explained before it happened so I would know exactly what was going on and what happens next! That was very comforting to me because I'm a first time buyer and didn't know how the process went. Love the Starbucks coffee and popcorn very unexpected but soo welcome!

Mark

Jun 10, 2015

Friendly and easy to talk to. No pressure and they seemed to know the business. Repair time was shorter than estimated which is mostly unheard of in the business.

Kathleen

Jun 10, 2015

All people at Gerald Kia in N Aurora are friendly, helpful and very professional. Maintenance can be scheduled quickly and conveniently and is completed in the same way.

LILIDROSE1

Jun 5, 2015

I went in to get my camera fix Ed Mierzycki was the first one to come out. And guided me through the process! Made me feel alot more comfortable While i was waiting Ed Sparti had a great offer for me. I really liked that after 3 days of having my car they still found ways for me to save money! I am so happy I went to Gerald Kia of North Aurora the staff there is amazing

ceplays

Jun 4, 2015

outstanding support from Michael Caballero, Brian Shewalter and Matt Gerald.Michael found for me the exact Sorento I was looking for. Right down to the color I wanted. Outstanding job!

Sara

Jun 3, 2015

Staff are always friendly, always making you feel appreciated that you're giving them business. Work is performed efficiently and with high quality.

LILIDROSE1

Jun 3, 2015

I went to shop around and I walked out with a kia optima Ed Mierzycki did a great job they really do treat you like family there i felt like they really help out to what's best for you!

Lynne

May 16, 2015

Ed, my salesman was very thorough and patient explaining all the benefits and improvements in the vehicle in which I was interested.

Wisnia99

May 15, 2015

The staff was very friendly. We got the car we wanted and Jason was very knowledgeable about all the features of the car. I think we were there little too long but the overall experience was great. Thanks,Mike.

Joyce

May 12, 2015

Since you were ready for me when I got there and checked on the service record, it didn't take a long time. The car was in nice clean condition when I left.

Dawn

May 8, 2015

Jaime in the service dept is always kind and helpful -- so friendly and patient! Love the car wash too.

Mike S - The Optima Guy

May 6, 2015

Jason was very knowledgeable, showed me multiple options in my price range, and answered all of my questions. He helped me find a car that I love and since he drives the same make / model, he was able to give me some tips and tricks on some of the subtle features of the car.

jaredbweiser

May 4, 2015

Excellent customer service provided by Jason. He worked with me on getting the car I wanted for the price I could afford. This is my first new car and could not be happier with it. Thanks Jason and Gerald KIA

slangley78

May 2, 2015

Always happy with the service here. Fabian was professional and courteous. While I paid slightly more than I wanted and got slightly less than I wanted for my trade...I knew it would be tough being upside down in my current loan....I couldn't be happier with the car. Truth be told, I've always wanted an Optima and now I have one. We've purchased 3-4 cars now from the Gerald family and will continue to buy and service.

Carmen J.

May 1, 2015

Kia of North Aurora has always provided excellent customer service. All the employees, specially Jaime Velasco and Fabian Murphy are very professional and caring. I would gladly refer other people there because of these great employees.

ajl514

Apr 21, 2015

After visiting three other car dealerships that day I was pretty exhausted and really just wanted to call it quits. I was shown a vehicle that I fell in love with, Ed spent the next couple hours working with me helping me figure everything out. He was very patient with me and answered every question I had. When we finally came to an agreement I left feeling great, absolutely no negative feelings about the end results. Thank You!!

Robert

Apr 16, 2015

Free water and clean bathrooms were nice. Everyone was friendly, but then again most people are when they know you are buying a new car. My third time around buying a car was the same experience as the the other two. The process seems rather scripted no matter where you go. Not a knock on the dealership, just an observation overall. We got the car we wanted and only took a few hours versus the 10 we spent at Nissan last time around, so that was a positive as well.

Jim6268

Apr 15, 2015

This is the 5th car my family has bought here over the years. Each time it gets better. Working with Jason Kormos was a great experience. Not once did he pressure me to look at a car that did fit my needs or wants. I would recommend Gerald Kia of North Aurora to anyone that is looking for a new/used car. Jason made it fun to shop for a car. Start to finish was hands down the best experience I have ever had buying a car Thanks everyone at Kia of North Aurora. Thank you again Jim

Lorraine

Apr 14, 2015

Most of the time everything is great and very clean! This time there were grease prints left inside the car and I had to clean them.

Arthur

Apr 7, 2015

The staff and especially Dan (sales consultant) at Gerald KIA was very professional and friendly. I will refer that dealership to my family and friends.

Ann

Apr 5, 2015

The salesman was one of the best I've seen, he was kind and not pushy, I wasn't planning on purchasing but he helped me get a deal that I could work with,his name is Ed.

Brian Posdal

Apr 3, 2015

Originally walked in as a fact finding mission and walked out with a 2015 Kia Soul. Even though I had an idea I wanted a Kia, it was the sales staff, especially my Sales Consultant, Jason Kormos, that had answers and insight to all my questions! With the assistance of Matt Gerald and Brian Shewalter working the numbers to meet my expectations with extended bumper-to-bumper and protection warranties, the new car came in at the right price!!! A great day and in all honesty, my most positive experience buying a new car yet!!! A big thumbs up!!! Thank you all!!!

Gloria

Apr 1, 2015

We felt that both employees we talked to were very knowledgeable and patient. The Kia Rio is fun to drive.

Samantha

Apr 1, 2015

I liked how friendly everyone was and how patient jason kormos was while i was asking a lot of in depth questions. He did a fantastic job explaining everything. Your business is very customer oriented.

Daniel

Mar 31, 2015

Good sales people who knew the products and worked to give us a good deal. Good work to show us an assortment of cars.

Aggie123

Mar 31, 2015

I came in on New Year's 2015 to check out some cars. I got the car that I wanted. Danny Vargas, The Sales Consultant was very patient, understanding and extremely helpful with me. He made great effort explaining everything to me how the car works throughout the whole process. Danny is so kind that he calls to make sure if I had any problems with the car after my purchase. The whole Dealership is an outstanding team. They were all polite and very respectful.. I'll definitely referred them to anyone... Thank you Danny...

Georgia

Mar 30, 2015

Oil changed. Jamie (sp) is always a super employee. Also, he takes time with me whenever i'm talking away unnecessarily re: my car even though it was saturday and busy. plus, nice perk -- car wash, and nice that they changed the license plate frame to a new one showing kia north aurora - looks good! i have a saturn red ion 2006. only have 20,000 miles, but will purchase next car from kia. thank you!!! ok to use first name and initial georgia v.

ninirose21

Mar 30, 2015

Being a first time buyer, I enjoyed my experience here. Fabian was very friendly and patient with me. He understood how much I was working with and was able to get it to where I needed. He was a big help and made sure I was happy with my purchase. Danny was also friendly and helpful with getting all my paper work done. Overall, the staff here are understanding and made my time here a lot of fun!

David

Mar 27, 2015

Excellent service I Love my Saturn View and they care about the vehicle the same way that I feel about it.

Spencer

Mar 27, 2015

Dan Rudnicki provided excellent service from the moment I walked into the dealership. After having poor experience at previous dealership, I was very reluctant of dealing with sales department and its' associates. However, Dan made the entire process an ease. I particularly was impressed with his courtesy and efficiency. I also had goood experience with all friendly associates at the dealership. I will recommend Gerald Kia of North Aurora to anyone that is looking for a respectable dealership. Thanks!

Robert

Mar 26, 2015

I absolutely loved how courteous and helpful the whole staff was, and how easy they made things seem and feel for my first car buying experience. They were very detail oriented and answered every question I had with honesty.

Beatrice

Mar 19, 2015

Fabian was very helpful and pleasant. He was very patient with us! He was not a pressure person. Ed Sparta was very good in explaining the warranty situation and very helpful, pleasant and patient also. Fabian is the salesman and Ed is the finance person. This dealership is blessed to have Fabian Murphy and Ed Sparta working there.

Patricia

Mar 14, 2015

The work I had scheduled was done in a timely manner. Also I was quoted a higher price for the work to be completed, but when the vehicle was done it was lower. This is because it did not take as long as estimated. I appreciated the honesty in that.

John

Mar 12, 2015

the staff is very friendly and I can get in anytime needed. appointments aren't always needed. THEY WORK AROUND MY SCHEDULE.

Cjohnson624

Mar 6, 2015

Fabian was very patient with us and spent a total of over 10 hours with us. We finally picked the right car and got the right payment.

Catherine

Mar 1, 2015

Ensured my bottle of Crystal Fusion was back in my car and the next oil change service sticker was in place.

Sandeep

Feb 27, 2015

Jaime Velasco the service manager was to the point. Got the car in and out in time. Was listening to what I had to say. Will return to dealership for 30K mile service.

Norbert

Feb 20, 2015

I appreciated that the work I needed, new front tires, was done quickly. I also appreciated the professionalism of Jaime in the service department.

Lesley

Feb 19, 2015

Everything...easy and convenient scheduling, clean and welcoming waiting center, quick service, and a clean car in the middle of winter to boot! Thanks guys!

Christopher

Feb 18, 2015

The honesty and transparency of the sale. Also the service was wonderful. The vehicle I wanted wasn't in stock, but they managed to get it by the end of the day.

Francis

Feb 14, 2015

I got an appointment the same day that I called, plus Jaime kept me updated on the proceedings in a very timely manner.

Salvatore

Feb 12, 2015

Received a recall notice called the day I got the noticeand my car was fixed the day I called the dealershipto get the recall fixed. I couldn't ask for anythingmore than that

Brittrdav

Feb 5, 2015

I had called to look for a new car and discussed my credit situation. Matt was great at listening to my situation and eager to help me find a car. Well, a few days later I drove off in a great car with the numbers I wanted! I was at the dealership for 4 hours, but had a great friendly staff to make the process easy, understandable and fun!

Edward

Jan 27, 2015

Worked with me To fit all of my needs and listened when I spoke. They provided a very fair deal. The entire sales staff was great.

Andrea

Jan 25, 2015

everyone was very polite and helpful and the waiting time was short. appreciated the coffee and TV during my wait.

Kari

Jan 24, 2015

Nice people. Friendly and competent. Easy buying experience and I really like my Kia Soul! I'd buy another one, given the right circumstances.

Kathleen

Jan 15, 2015

Friendly, informative and prompt service...no pressure to have maintenance work done immediately that is not quite due yet. Very helpful for planning future maintenance work.

Eing

Jan 11, 2015

They were extremely helpful. The sales guy, even though he was new...no matter how many cars we wanted to test out, he was kind enough to show and explain about the cars so that it met our needs to make the right choice. I like that he followed up with us after the car was bought to see if we had any other questions..

Charles

Jan 10, 2015

We were treated so very kindly by our salesman Dan Rudnicki. He is a wonderful asset to Gerald Kia and I hope he is around when we buy our next Kia.

Mark

Jan 9, 2015

Friendly staff. Even though I was very early for my appointment, the turn around on the request was very quick and done right the first time. I was very please with the experience.

butterfly

Jan 3, 2015

We had the pleasure to deal with Fabian and he was totally awesome. Very informative and had a great personality. Made sure that we left with a car that we were comfortable with, Knew what they had in stock for the price we were looking for. He had a great personality and he was a very funny person at times. He also is a proud Dad of an adorable girl that he loves to talk about. When I need another car or SUV I will definitely go to Gerald Kia of North Aurora and ask for Fabian. Thanks for making our car buying experience a fun time.

erincolleengreen

Dec 23, 2014

Fabian was awesome!!! He got us what we needed for how much we were working with. Very pleasant experience ?????? made us feel comfortable and valued. Didn't treat us like dumb young girls, which is good (cuz I hate that!). Well done Fabian, see you guys when we're ready to UPGRADE ??

Heather

Dec 13, 2014

I always get good and quality service. All that needs to be done and was done to my KIA is explained to me personally.

Lorie

Dec 12, 2014

I was able to get in quickly. Even though I was running late that morning, they were still able to accommodate me and I was out quickly.

fusillicar

Nov 21, 2014

After an agonizing search, my husband found a Kia to test drive at Gerald. We drove almost an hour to get there........and it was worth it!!!!!! We worked with Dan Rudnicki. He had my children, husband, and myself laughing and smiling from ear to ear during the test drive. He worked diligently on the financial negotiation with us. I felt as though he really was looking out for my family....not just a car salesman. Mike Johnson did my loan and was delightful too. Such a wonderful and painless experience!

Olga

Nov 14, 2014

I loved the friendliness of all of the employees and the ease everything was handled. We felt no pressure, unlike other visits with other dealers. We were treated with respect and care.

myhaydee

Nov 3, 2014

If youre looking to buy a Kia, I highly recommend going to Gerald Kia in North Aurora. I delayed my car purchase for months, because like most folks, especially women, I dreaded the process. If I had just started the process with Gerald Kia in North Aurora I would have saved myself a whole lot of trouble.I did most of my negotiating via email with Jim Whitgrove, a sales manager. He was straightforward, no nonsense, and just plain nice. From the first time I spoke to him on the phone my gut said heres a simple down to earth kind of person. When I emailed the details for what I was looking for, he responded quickly and in the format that I requested unlike most other dealerships I contacted. And he was the only dealer to ask what city I was coming from to ensure that he gave me an accurate tax amount. And lastly, even though he didnt have the lowest bid I noticed that the other dealers had included a rebate that he had not. He explained that this rebate was only available if I agreed to Kia financing. He said that if I wanted to use them for financing he could offer that as well. How refreshing! Instead of including items in his bid that could have made him look more competitive, he opted to be straightforward and only offer a price that he knew he could stand by. How could I not buy from this guy?Given all the other great reviews and service I received so far, I hoped that the actual purchase would be simple too. And it was. Jim set me up with a sales rep named Dan Rudnicki. It took about four hours to do all the paperwork, the trade-in, the financing, and the walk through of the car. And Dan stayed with me through the whole time. No running off to close another deal. He even spent practically an hour showing me how to use all the fancy technology equipped in my new Kia Soul. He was so sweet and encouraging about it. So it went seamlessly, except for one hiccup. The remote start I wanted wasnt in stock and Jim didnt know it at the time when we finalized the deal. But he located one, got it in the dealership, and installed it the same day. Unfortunately, I didnt have time to wait. I needed to head back. Jim and Dan arranged for a loaner car so I could use for the day. And Dan was so great he offered to drive down and deliver my new car and then just drive back with the loaner. This was a HUGE help given that the dealership is almost one and half hours away in traffic from my house. But Dan did this without complaint on Halloween Day. How amazing is that!Bottom line, Jim and Dan are nice guys. They treat people like human beings. They dont make you feel stupid or small, like I had other dealers. Or try to take advantage of me being a woman, to line their pockets. They both genuinely wanted me to be happy with my purchase. And they still even answer questions via emails even after I bought the car. So everybody, especially ladies wanting a good car experience, buy your Kia from Gerald Kia of North Aurora. It was totally worth the one and half hour drive. Id do it all over again.

Robert

Oct 29, 2014

We started talking to Fabian Murphy back in July while our Kia Soul was being serviced. At the time we told him we were looking at Sorentos. We told him we were not immediately ready to purchase a vehicle. Despite that he spent an hour with us showing us the Sorento and the new Souls (because we were curious). We never felt pressured to purchase that day but left with every bit of information we needed and then some. He basically made the sale that day. We revisted the lot on two or three occasions afterward and on each occasion he gave us the time and answered questions, met the kids and lets us play with the "bells and whistles" of the SX model. I really enjoyed dealing with him.

briggs1948

Oct 29, 2014

This is my 1st new car in 20 years. In the latter years I have purchased vehicles domestic and non domestic from many dealerships in the Chicago land arena. Usually these vehicles were 1-3 years old, with very low mileage. Prior to that when I did buy new vehicles on a regular basis; GM and JEEP. I honestly would walk away after each purchase not feeling confident although I did a lot of research.Until then, in my overall 45 years of auto purchase, this purchase of a new KIA Soul was the best experience I have ever had. I believe it has a lot to due with "Customer satisfaction & customer approval" My sales consultant Dan Rudnicki, walked me through everything over a course of two days; as I was having a service repair done on my 2011 KIA Soul. Dan was very Courteous, friendly, and really took the time to explain everything in detail in "Layman's terminology". Next was Mike Johnson, the finance manager. Both Mike and Dan were able to not only find me the package I wanted, but also the color (very important); when no such vehicle was on their property. I understand networking, but Mike really did "One helluva job"! Mike also got me the best financial rate that fit my needs.Lastly I want to touch briefly on the service personnel, Jaime and Eugene Strammel (Service Manager). These tow men alone do one bang up job, and probably don't get much credit for all they do. They are directly responsible for steering me to Dan and Mike, because of their great service, friendliness and attitude, every time I brought in my previous KIA Soul.These men at Gerald KIA, North Aurora, really set the bar high for customer satisfaction. On a scale 1-10, 10 being highest, I'd give them all a 20! Gerald KIA North Aurora "GET IT"Robert Briggs15 Timber view LaneYorkville, Il. 60560 Iphone-847-239-2265email: rbriggs95atgmail.com

Robert

Oct 26, 2014

My sales consultant was Dan Rudnicki. Dan was very helpful in providing me with all the facts, various car features, definitions of each package. This was very important for helping me make my decision to purchase what I wanted. Mike Johnson was also very helpful in getting me the best financing for my new car. I think both men went up and above the call in helping me, more so than what I have seen over the years at other auto dealerships. Both Dan and Mike made this a very pleasurable experience.

Patrick

Sep 10, 2014

Fast, friendly and professional service. Jaime was my service contact and he did a great job explaining all work that was to be completed.

Eric

Aug 25, 2014

It was great the service writer was nice and professional and my vehicle was done fast and they cleaned it up after they were done

Meagan

Aug 8, 2014

Everyone was super nice and completely went out of their way to make sure I received the best service! When I am ready to buy again, I will definitely come back to you!

Susan

Jul 10, 2014

The service was very prompt and friendly. I also really appreciate that you wash the cars after the service. Not all Kia dealerships do that and I think it is a very nice touch! The price of everything was also very fair!

erin1993

Jun 18, 2014

When you go to a car dealership, usually the experience is very intimidating and you leave feeling like you did not get the best deal you could of and the sales person only cared about his commission; the complete opposite was experienced at Gerald Kia. Being a first time car buyer I know absolutely nothing about buying a car, how to make a good deal on a car, nothing but Quentin and the sales manager really took the time to help me through the process and assured me I was getting the best deal. Also being a first time car buyer I have a first time car buyer budget and they were willing to meet where I wanted to be as far as monthly payment and getting the most I can get with my money's worth.I would definitely tell people if you want to buy a Kia, Subaru, or Hyundai go to Gerald Kia!!

Leland

Jun 13, 2014

The helpfulness in recommending that we change our in cabin filter, but NOT pushy at all. Didn't complain that we didn't do all our car maintenance there. JUST A WONDERFUL EXPERIENCE

Tina

Jun 11, 2014

Gene was very pleasant and took care of everything. We had our first oil change on our new Kia Rio and the tire pressure light was on. Your mechanics found a nail in the tire and Gene had it fixed for us for free! Thanks, Gene!

Stephanie

Jun 6, 2014

absolutely EVERYONE was very friendly... even those that were not "working with" me. there was no pressure on me to make a purchase. it was a very enjoyable experience.

Jerry

Jun 3, 2014

Dan Rudnicki, our salesperson, was great to deal with.

Bernice

May 29, 2014

I was greeted immediately -had several questions about my Kia Sorento - which were addressed immediately, with their undivided attention, invited to sit down while paperwork was completed Excellent from when I drove in, til I left!

Andy

May 29, 2014

The willingness to negotiate and accept a little less. In the end it was only $360 or so but it did reduce the monthly payment a little. Overall it was a very pleasant experience.

Fred

May 15, 2014

I had a mechanical breakdown, and stopped by on a Saturday.Gene Stramel was very helpful. This will be my first choice in maintaining my 2011 Optima from now on.Thanks Gene.

Neeni22

May 3, 2014

Awesome expirience! Very knowledgeable and helpful. Quentin worked to find me the best option for my family in my price range. Very paitent and not at all pushy. I am very happy with my purchase. I would definitely recommend to a friend and will be a returning customer in the future!

Julie

Apr 26, 2014

They were always pleasant on the phone and I had to cancel and rearrange my visit and they had no problem with that and accommodating when I couldn't make it there before the service dept. closed.

William

Apr 16, 2014

The sales person John and the Sales Manager Michael were cordial, a pleasure to do business with. Explanation of feature accessories was done so one could understand quickly how components worked. All of the above were appreciated.

Jeraldine

Apr 15, 2014

Steve was very patient and he made us feel comfortable during our search. I had visited severeal dealership and I find that Gerald Kia was at the top of my list. The staff I can in contact we were friendly. With all that said I want to Thank you!

Lori

Apr 9, 2014

They are always friendly and courteous. They don't try to sell me something I don't need. They go over what's been done and what I may need to expect for future visits. And I feel the prices are extremely reasonable.

Julie

Apr 5, 2014

Patiently explain what is needed for the Optima, and are available for questions too. Very much appreciated! They are all very kindhearted.

Alicia

Apr 3, 2014

Joe & Michael were easy to work with, and made the car buying process great. We will likely buy another vehicle in the next 6 months.

Diana

Apr 2, 2014

Your sales manager Rene Peyton went way beyond to get me the car I wanted. And Joe was very helpful.

Justin

Mar 31, 2014

Salesman Tom Anderson is a great guy to work with, easy to talk to, not pushy, and really knows the vehicles. I have purchased 3 vehicles from him, and will continue to do so. Everyone during the purchase process was great, I had no problems at all.

Nathan

Mar 30, 2014

The ease of getting in and out and the fact that they had a loaner ready and available for me to use

Connie

Mar 21, 2014

Jaime got me in quickly to repair my car and I was able to use a loner at the last minute, much appreciated

Klaigner

Mar 19, 2014

When a potential buyer walks into a showroom sure he see's all the cars, but how he is greeted and treated can make or break a deal. Three weeks ago my husband and I met Sales Consultant Daniel Rudnicki. From the beginning we liked him because he was not pushy. We had a lot of questions. He was very knowledgeable regarding the specifications, features, and different packages that Kia offers. After we took a test drive we went home and came up with more questions. Dan took the time to answer all of our questions over the phone. We were never rushed . When we purchased our Kia it was on the lot within a few days. We explained to Dan and Curt that we were unable to bring it home for a few weeks. That was not a problem for them. We really appreciate the fact that Dan and Kia worked with us. We never once felt like we had to hurry up and get it off the lot. We will highly recommend Dan and Gerald Kia to anyone we run across who is looking for a car.Thanks Dan for all your help and excellent customer service. The Ansley's

David

Mar 16, 2014

Very polite salesmen; not pushy; showed me what I wanted to see. Your whole staff was very polite and knowledgeable of their jobs and customer needs.

Felipe

Mar 12, 2014

Everyone was very helpful and kind. Thanks to the staff we left the dealer ship with the car we wanted.

Matthew

Mar 12, 2014

Dan was very knowledgeable about the cars and knew exactly what they had on the lot. He called a couple days later to see how everything was going and told us to call or stop by any time if we have questions with the Rio we bought. He was NOT pushy. He explained every button in the Rio to us. The manager, Curt, was great, too - not pushy, very knowledgeable.

Elizabeth

Mar 9, 2014

There is always time to get my car in. I'm always offered a loaner car when my car is having work done, it makes it much more convenient.

tinamoore

Mar 8, 2014

Dan was extremely knowledgeable about Kia vehicles and knew his inventory so we didn't waste a lot of time looking at all the car stickers ourselves to find what we wanted. He explained EVERY detail of the Rio and what EVERY button and gadget on it does. We left with a Kia Rio today and feel confident we made the right decision. Dan also told us several times that we are welcome to come back at any time if we ever have questions. He was NOT pushy. We highly recommend Dan, as well as Gerald Kia.

Mark

Mar 6, 2014

I was able to get an appointment quickly. I received good reminders. The service was done promptly and for a fair price. I was very happy with the experience.

CarolKling

Feb 17, 2014

Dan is very friendly and helpful. He was eager to find a car in my price range with the requirements that I wanted. He never pressured me into anything that I did not want, but gave me all the information so that I could make the best choice of me. I would definitely recommend Dan and Gerald Kia to all my friends and family.

Robert

Feb 11, 2014

This is our 4th Kia that we have bought from this dealership, but a different owner. The service and dealership is just great! Pleasant people, quick & reliable service and just a great group of salespeople, service, etc.

Norbert

Feb 5, 2014

Everyone who I encountered was very pleasant and helpful. I was waited on quickly and the service was completed in a timely manner.

Michelle

Feb 4, 2014

Rene and Curt Rice were very accomodating and extremely nice to work with. I would definately send friends and family their way!!!!

William

Feb 4, 2014

Jay drove to Racine to get me exactly the vehicle I wanted. The other Kia dealer I visited never offered to do that. Also, while being friendly, Jay skipped cliched attempts at selling and answered my questions directly. No muss, no fuss. That got us to a deal quickly.

Bernadette

Feb 1, 2014

I can honestly say that in the 20+ years of owning cars, this is the first dealership/service department that I adore and will keep taking my car back to. Gene Stramel and Jaime have always been excellent and they have gone above and beyond whenever I come in. I cannot say enough good things about the treatment of customers and the above and beyond service to my car.

Karon

Feb 1, 2014

Jamie has always been very good to us. We like how they are friendly and explain so we can understand.

Mikeyk88

Jan 30, 2014

Awesome salesman, did everything in his power to help me get the lowest price possible. Because of john I actually spent less than i expected I would leaving the dealer. Love my new car!

camiller87

Jan 26, 2014

John Sailor was incredibly helpful. He was friendly and explained everything very well to both me and my father. The car we were sold is safe and fuel efficient which is all I really wanted. He took his time and I never once felt rushed or pressured. He put us at ease immediately and took a situation, buying a car because mine was totaled, that could have been very stressful and made it not only easy but also enjoyable.

rlang2014

Jan 25, 2014

Vidal Orduna was great to work / deal with. Everything during the entire process went smoothly and quickly. I Would gladly return in the future for another vehicle.

bitdavis91

Jan 25, 2014

This was the first time I bought a car from a dealership, so of course it was a little scary and stressful. But these guys worked with me to give me the best possible deal, and took the time to understand and car about my situation. I couldn't image a better deal.

Stephen

Jan 24, 2014

I was very pleased. The technician took the initiative to fix an engine noise that I had not even complained about. All the parts and work were covered under warranty.

Bill

Jan 23, 2014

Everyone who I came in contact with was courteous and friendly. The service was started on time and finished in a reasonable amount of time.

Tonia

Jan 22, 2014

Jamie Velasco is always extremely polite and professional when he processes my service requests. Hi is also very happy to help resolve any concerns and make recommendations on additional services needed that I may have been unaware of. The "checkout" processes was easy and fast, with a very pleasant employee who offered me complimentary coffee or water.

DonnaBong

Jan 16, 2014

We were greeted by very knowledgeable and prepared sales and finance personnel and our process for finding and purchasing a vehicle that we really like went very smoothly. We had submitted a credit application online with a choice of a vehicle we had an interest in. We received a call the same night we submitted the credit application and inquiry from Brian and he was already looking into a vehicle for us and getting our credit check done. When the vehicle that we originally had an interest in was not available, he found another better vehicle that we like even more then the first one we had considered and then helped us in our process of financing. Dan helped Brian since Brian is somewhat new with the dealership but the teamwork was awesome and we could see that we were getting exceptional service from them as they worked through the paperwork required for purchasing the vehicle. We also had very good and personable service from Bill Conroy (William Conroy) as we worked through completing the finance process. There was no pressuring to spend more than we wanted to and everything was presented to us in an information fashion for us to make our decisions. We were very pleased with the service and hospitality we received at Gerald Kia and would definitely recommend them to friends who might be looking to purchase a vehicle sometime in the future.

thruglass

Jan 10, 2014

John was very informative regarding the Kia model we were interested in. John and Curt (General Sales Manager) were very helpful and did their best to give us an excellent price. They were both very patient and not pushy as we negotiated details and tried to work out a sale.

Scott

Jan 9, 2014

Gene the service manager and the two gentleman who assisted in transporting to and from my work were outstanding! the complimentary car wash was both unexpected and appreciated!

brysrio

Jan 8, 2014

I found the service of Gerald Kia of North Aurora to be very courteous, and profesional. Vidal was friendly, and attentive to all of my questions. I have told my family and friends, and they are impressed about my new Rio !

rweberg

Jan 7, 2014

Daniel was friendly, knowledgeable and responsive to our questions. He was not a high pressure salesman and was very thorough in presenting the car that we purchased. I would recommend others if they were purchasing a Kia to visit and deal with Daniel.

Michael

Dec 31, 2013

Gene gave me a full explanation of what service would be done, and the price stated was the final actual price. I was offered alternatives, and the service was done much quicker than estimated.

Tara

Dec 28, 2013

efficient, i like the scheduling process, the waiting room, the professionalism of your staff. I scheduled on line, i got my confirmation and reminder via email, i arrived, signed my name, read a chapter of a book and my car was finished.

Dan

Dec 24, 2013

Quality of service & helpful, friendly sales people. The service department manager was open to all questions when I brought the vehicle to re-inspect the rear brakes.The atmosphere of the dealership was warm & friendly during the whole visit.

rkurtz_98

Dec 23, 2013

I found John Sailor at Gerald Kia North Aurora to be open, honest, and courteous. He took the time to answer my questions on my first visit and was not pushy. I left him with only my first name and phone number. He stayed in contact with me other the following days and weeks by just making a simple, short phone call to ask if this was a good week to come and test drive. I went to test drive the Soreno on a day it was -15 and he had the car warming up for me when I arrived. What service!

BORNaBEARZFAN89

Dec 22, 2013

Very good transaction. Worked with me to make me satisfied. Will recommend this dealer to friends and family. Vidal is a nice guy to work with. He will always be there for you.

tcastronov

Dec 21, 2013

Vidal is an excellent salesperson. Very thorough, very personal, and provides a great deal and explains everything very well. Went over all the features of the car very well. Great guy.

BigBob82

Dec 19, 2013

On Wednesday afternoon December 18 2013 my wife and I visted Gerald Kia of North Aurora and were warmly greeted at the front door with a hand shake by Mr. Lester Hughes who had a very friendly smile for us. Mr. Hughes asked us to sit down and specifically wrote down in detail want we were looking for and what we could spend. He showed us several autos in our price range.We took a road test and then sat down to crunch the numbers. The whole time we were there, Mr. Hughes was very courteous and was on top of every need we had. The price that was worked out was to our satisfaction. We drove away with two new vehicles. Overall our experience with Mr. Hughes and Gerald Kia were the best my wife and I have had since living out here. No other car dealer that we have been to can match the quality of salesmanship and kindness that we experienced today. Thank You again Mr. Hughes for all that you and the Gerald Kia staff did for us today. We will certainly have a wonderful Merry Christmas this Year. Bob and Connie Spiers

John

Dec 19, 2013

My Service Advisor, Jaime Velasco, was courteous, friendly and very professional. I felt very certain my vehicle would be well taken care of after talking with Jaime.

Michael

Dec 19, 2013

We were 20 min early for our appt and they still got us right in and we were out very quickly. Such nice people at this dealership!

Margarita

Dec 18, 2013

They were efficient in getting me in and out and holding to the appointment time, as time is always a key factor when you have things to do.

Allyson

Dec 18, 2013

The car I bring in is a 1999 Saturn. I appreciate that Gerald Kia still services Saturns. Each visit, the service staff is always very professional, friendly and efficient.

Jeff

Dec 10, 2013

greeting when I arrived, very quick. the service dept. called me to let me know the work being done was going to take a little longer then they thought. Very nice

solyak

Dec 5, 2013

The service was good, dealer explained all details, help with choice of model. Negotiation process takes time, but finally we got a reasonable price. I would recommend this dealership to my friends.

SarahSweeny

Dec 5, 2013

Carlos and Bill were great. They were very helpful and genuinely caring. I normally dread going car shopping but at this place I didn't feel like i was being pressured and they really listened to what i liked and didnt like. They also stuck to the budget i gave them which was a real relief. I will defiantly recommend this place to friends and family and shop here again!

mike714

Dec 4, 2013

Very friendly people here, my Salesman Vidal was very helpful in explaining all the options and specific details of the vehicle even the Sales Mgr. Rene' made you feel the whole team wants you to be completely satisfied. The entire process was very professional and low key, everyone I had contact with or spoke too even customers in the waiting room spoke highly of the cars and this dealership.I certainly recommend this location if your shopping for a new Kia.

davidr502

Dec 4, 2013

I had a very excellent experience at Gerald Kia in North Aurora. Vidal was very professional and the entire process was relatively pain free and one of my better car buying experiences. I would definitely recommend Vidal and this dealership to my friends!

gerald123

Dec 2, 2013

It was a flip of the coin, Kia or Hyundai, we decided to go into the Kia dealer first. I was up front and said we were looking today and seeing what's here. Dan told us he would work hard te keep us here and try to offer what we are interested in. He was right; friendly, honest, energetic and enthusiastic. He was able to bring us an offer that was within budget and close the deal. A very good experience overall we are happy with the new car and our payment, rare do those two come together. Thanks for treating us well with our stay at Gerald Kia in North Aurora. Thanks Dan and to the rest of the team, great job. I'm a first time Kia buyer and have never set foot on another Kia lot, going forward probably will not go any where else. Thanks Dan, Carl.

mfindahl

Dec 1, 2013

Wonderful experience. Vidal Orduna provided a smart and efficient purchasing experience. We were also impressed with the lifetime power train coverage. We would recommend this dealership.

ani1179

Dec 1, 2013

John was great to work with and I was happy with the questions he asked. He was able to understand exactly what I was looking for.

Akuryliw

Nov 30, 2013

Got me more than expected on my trade in and even tho I didn't get my first pick car they found another that satisfies me, possibly even more. Good at keeping people entertained during the ever so fun waiting time to hear from banks. Will definatelt recommend to everyone I know looking for a vehicle.

Kenwrick

Nov 30, 2013

Great waiting area, always clean, organized and inviting. Friendly customer service from the desk lady to the sales people in the show room. As always, excellent service from service managers and technicians.

SoulFanatic

Nov 29, 2013

I didn't end up buying a car unfortunately, but Dan helped me look around and was very helpful in telling me about the cars. Very knowledge able about the product and NOT YOUR AVERAGE PUSHY SALESMEN. Highly recommended.

Margaret

Nov 27, 2013

The rep suggested needed service however did not push with my decision. I also like the pro-active approach to re-call issues. Also, the work was performed in a timely manner.

Bernice

Nov 26, 2013

Was greeted immediately by Eugene Stramel. He answered several questions I had about my Sorento. He had me seated, while he did all the paperwork. He even loosed the cap on my bottled water for me. Kept me updated, what was going on

Breann

Nov 23, 2013

I always said I'd never buy a hamster car, but once I test drove it, I fell in love! Thank you for giving me a soul, Dan.

hdzmay

Nov 21, 2013

Vidal is great to work with. He is very knowledgeable, friendly, and thorough. Even though there were several weeks of back and forth we were finally able to make a deal. He is someone I would come to again in the future.

Terra

Nov 19, 2013

The friendliness of everyone willing to take care of what needed to be done and help with any questions I might have. The facility was clean and easy to find.

Mark

Nov 14, 2013

Probably our best experience purchasing a car. Dan Rudnicki was very knowledgeable on the three vehicles we test drove. He helped us regarding the main concern we had and made sure we were choosing what we were trying to accomplish buying this new vehicle. One large reason is your lifetime warranty due to the high mileage we put on our vehicle every year for work. We are very exciting to join the kia family. Thank you Dan for your great service and knowledge and we believe we made the best choice!

Richard

Nov 13, 2013

Staff was very courteous and professional and eager to assist on a last minutes notice. Couldn't have asked for a better experience than that and any future repairs will be done by Gerald Kia of North aurora

Jodygrams

Nov 11, 2013

Everyone at the dealership was extremely friendly from the salesman Vidal to the service department. Vidal was spectacular. I was very upfront with him about what our plans were and I I received no pressure from him. I did receive all the info that I asked for from him and he made sure that I understood everything. I would highly recommend Vidal to anyone looking for a great sales person.

Warlock82

Nov 1, 2013

I did not purchase a vehicle from this dealership but their Kia Optima SX was one of the top 3 that I sent out offers when I made a decision. I test drove their Kia Optima SX and I was impressed with the cleanliness and condition of this pre-owned vehicle. Mike O'Brien was assigned to help me and he was very honest and friendly. He was very understanding of our time and never pushed for a sale. That seems to be the style for the entire dealership because their manager (James Brown) was also very friendly.Unfortunately, another dealership threw a hail mary and met my offers and the price was too good to pass up. We were only a few hundred dollars away from making a deal so I feel bad that I could not deal with such an amazing group of people but I had to make the call.Anyways, Gerald Kia of North Aurora is as good as advertised. I hope people flock to them because their customer service is superb and they treat everyone as good as it gets. Thumbs Up to such a wonderful approach and culture. I highly recommend

clvermillion

Oct 31, 2013

In the last three years, my wife and I have purchased three KIAs from Vidal. Vidal listens to his customers' needs and will work to earn their trust and business. His communication his top-notch, and if your ideal car exists, he will find it and give you the best deal. Three cars in two years, and we plan to go back to Vidal for our fourth (when the time comes).

CLathrop

Oct 23, 2013

I just purchased a Kia Optima today from Vidal. Vidal helped me in every way possible, from getting the car I wanted, to the price I needed. I had been to Kia dealers all over and no one gave me the service Vidal and his team did. This was extremely important to me since I was a younger, but serious buyer. I traveled 30 miles to purchase my car which does not seem far but considering there are three other Kia dealerships closer speaks volume. Over all perfect experience when purchasing a car.

PeterLewis

Oct 21, 2013

The customer service and responsiveness of Mr. Vidal Orduna, along with the determination of Mr. James Brown was everything a dealership should be. Their professionalism was A+. I would definitely go to Gerald Kia again.

Andrea

Oct 16, 2013

Very knowledge Sales Team. Communicated Well And Got The Car I Wanted For Me. No Surprises When We Sat Down To Talk Pricing. No Pressure.

Jeffrey

Oct 16, 2013

My car issue happened the night before I called service. I called at 7 am and there was a tow truck picking up the van 30 minutes later. Van was ready later in the day. I have never had service like this before and will continue to be a Kia customer!

Greg

Oct 2, 2013

I have a 2004 Saturn ION in great condition thanks to you guys. Before Kia took over the Saturn space, I have been diligent in maintaining my car. EVERYONE at Kia is always on their game. I came in early for my appointment yesterday (10/01/13) and they got me in and out immediately. You have a great team at this North Aurora dealership. Thanks, GH

Richard

Oct 1, 2013

Our sales person Daniel Rudnicki was outstanding, very personable, very caring to our concerns,understood our financial situation. He was a pleasure to work with. All sales personal should be more like him.

manda_raghu

Sep 27, 2013

Mr. Vidal at Gerald Kia makes buying a car a pleasure! He's very knowledgeable and was able to answer all of questions. spent time to show me the specs, options . got a fair price and finance rate from this dealer.

LHighland13

Sep 22, 2013

I had a very difficult situation and the unbelievable understanding, support and compassion that was given to me and my daughter was unbelievable!!!!This dealership cares about everyone that walks in that door! No matter the situation, they are eager to help get you what you need, what you want and most important within your price!!!!I have bought many cars in my time, and can truly and honestly say that the experience I had with Gerald Kia, Vidal Orduna, James Brown, Terry Bryan, and the entire staff will have me going no where else!So if your considering a car purchase please go here first, it truly will be your last stop!!!

Katherine

Sep 22, 2013

Tom and Terry were FANTASTIC! They carefully explained everything. They were calm and reassuring when I was freaking out. They are wonderful and should get a bonus and a raise in pay!

spadulo

Sep 17, 2013

We had a great experience. The staff was friendly, informative and not over pushy. The transaction was easy and painless. Overall we are very happy with the service.

Jlchunter

Sep 13, 2013

I had the pleasure to deal with Vidal on my recent purchase of my new Kia Sedona.He was very knowledgeable about this model,very patient and very helpful! He is an asset to your dealership!

gozcad

Sep 6, 2013

Vidal was completely informed on the 2014 Sorrento we were looking at. He researched the area to find the Sorrento in the color I wanted with the options package I wanted. He and Terry went out of their way to secure that Sorrento and hold it for me while I was completing a vacation trip and had it ready for my inspection and finish the paper work when I returned. The minor scuff I had on the passenger was buffed out nicely and done with no hassle. James handled the paper work in lieu of a finance manager being available to get myself and my wife finished an on our way. I am enjoying my new Sorrento and would recommend Vidal to others in search of a vehicle.Steve and Cindy Gozner

Nancy

Sep 5, 2013

This dealership is awesome. Very helpful all the time, not just when you are buying a car. The service department is great, always fast and courteous. My husband is buying a Kia at Gerald Kia in N. Aurora next time around too.

kartor119

Sep 4, 2013

All in all, this was a very pleasant experience. Brian Westhoff was extremely knowledgeable about the vehicles we were looking at. He explained what the vehicles were equipped with without trying to stir us to any one car in particular. He was very pleasant to work with and an asset to Gerald Kia. The dealership expressed a "welcome" atmosphere the minute we entered the showroom. I'm glad we chose Gerald Kia.

michellen28

Aug 23, 2013

Everyone at the dealership was friendly and helpful. They worked very hard to get me where I needed to be to drive my new car. I am very pleased with the service and will recommend anyone looking for a car to this dealership. Thanks for a great experience....

Lisbett

Aug 21, 2013

My experience at KIA was stupendous the staff are very polite I was trying to get a car for more than 6 months & had gone to other dealers but they wouldn't take me serious since I was a first time buyer, it was totally different here! Vidal took my information & with the other staff they made it possible for me to take a brand new car home I was very happy & pleased with everyone! Thank you so much!

baylor222

Aug 15, 2013

I went in to purchase a used car for my daughter and was serviced by Mike O'Brien. He, as well as the staff, were very polite and professional. I enjoyed the entire experience and would return to purchase a vehicle from the dealership and Mike O'Brien in the future

kimrich1971

Aug 11, 2013

We had no intention of stopping at Kia. We accidentally drove into the wrong parking lot. We decided to look and see. Five hours later we drove one home. I'd love to say the entire experience was about the car itself, but it was a package deal. We had a great sales person, Michael Smith. He treated us like we'd known each other for years. He made us comfortable and accommodated us when we requested a few test drives, not just one. He answered every question and even eased our concerns regarding financing. Everything about the experience was fantastic. Gerald Kia of North Aurora not only financed us but gave us a terrific deal on a lease. We drove our new Kia Optima home feeling like we were sitting in a luxury vehicle. What an amazing find. We drove home a beautiful luxury car without the luxury car sticker price. We would not only recommend the dealership, but the car, and the sales person. Everything about it was great. We intend on spreading the word and happily will consider returning for our next vehicle needs.

Abrognia1013

Aug 10, 2013

Great service! Helps you find exactly what your looking for and helps stay in your price range. Very happy with my experience and my new car!

drat2013

Aug 7, 2013

This dealership is AWESOME!!!! Dan Rudnicki and Terry Bryan were very professional, friendly, helpful and very knowledgeable. We went in just to look and see if there was anything we could do to get out of a previous bad deal and Dan and Terry got us into the car we wanted!!! I can't rave enough about our recent experience....I will be a return customer....and I will recommend them to EVERYONE!!!

laurenbenzie6

Aug 4, 2013

I have never had a better experience when buying a new car. Never did I feel like I was being taken advantage of. The sale was not pushed on me just asked if I had any questions about the car that I was looking at (soul). Vidal was very understanding with the way we bought the car my husband just wanted to walk in and sign the papers. He didn't want to be in on the negotiation of the price. Even with that being said up front I was treated very well. I will always buy my cars from them.

batavia123

Jul 29, 2013

We stopped in at Gerald Kia of North Aurora to look for a car for Kathy (my wife). I had done some preliminary research on the Kia Ecco model before our visit. This was the first and only dealership we chose to look at . . . and after test driving the car with Tom, Kathy really liked the car. After Kathy left for a visit to Minnesota I contacted the dealership and spoke with Randy Celaya. I decided to surprise Kathy and lease the Kia Ecco so it would be sitting in the driveway upon her return from her trip. Both Tom and Randy provided exceptional customer service and within a week I ordered and completed all the paperwork. This was our first visit to Kia and everything went smoothly and we will definitely recommend Gerald Kia of North Aurora to our friends. Kathy came home from her trip and found the car in the driveway . . . she was and is very happy with her new car. Thank you to Tom and Randy for your assistance and follow up after the purchase! John & Kathy LoubskyBatavia, IL

savery101

Jul 28, 2013

I went in looking at the Sorento and after talking with Vidal I inquired about possibly trading in my Optima for a SUV. He went to work right away and we were able to put a deal together that worked out well for everyone. The whole experience was terrific.

Katesievers

Jul 28, 2013

We came to Gerald Kia looking to buy a new soul. We had already gotten an offer from a different Kia dealer that we wanted Gerald to match because it was closer to us. When we arrived at Gerald, we were immediately greeted by randy. He was able to match our offer and honestly made the whole experience quick, painless, and stress free. He was extremely knowledgable and was able to answer all of our questions in ways that we could understand. This was our first car buying experience and I've got to say I will absolutely be recommending randy from Gerald to everyone I know. When we used to think of car salesmen, we would always think of pushy people only interested in getting as much money out of you as possible. Randy genuinely seemed to care about what we needed and what would be best for us. Give that man a raise and a red bull!

Jim

Jul 26, 2013

I recently tok my daughter's Kia Forte which had been purchased at another dealership into Gerald Kia of North Aurora for service. It was easy to make an appointment. I was met promptly upon my arrival and went over what was needed with the service tech who gave me a price for the work and an estimated time frame to complete it, both of which were met. The waiting area is comfortable and the work was done well.

jefafa74

Jul 25, 2013

Randy was a great guy to work with. He was patient and kind. He really worked hard to get my deal done. When I gave up on getting a car he didn't. He really made this deal happen. I wold recommend him to my friends and family to buy a car anytime.

jongossett4

Jul 20, 2013

Dan was excellent. I purchased two vehicles and he got the paper work for both done quickly and with no hassles. It was a great experience and I would recommend the dealership and especially Dan. Great Job.

mdunnreier

Jul 19, 2013

Friday, July 19, 2013My family just purchased two new vehicles form Gerald Kia in North Aurora, Illinois.David, Curt, and Kevin helped to make the buying experience one that was easy and without much stress. Throughout the experience, these individuals provided valuable information and treated our family with respect. They were honest and fair.I would recommend these individuals and this car dealership to everyone I know.

Dleon22

Jul 19, 2013

Great experience. Vidal explained everything very well and this was a seamless process. I would buy another car from this dealership in the future. Thanks for everything.

XM4N

Jul 14, 2013

The experience at Gerald Kia was wonderful. My father and I were primarily there for the service department and to just look around, and ended up spotting some very nice priced used cars. Vidal Orduna our sales associate worked very well with me and my father to get a deal on a car and we ended up walking out with one. I would recommend this dealership to people because everybody was friendly, courteous, and the showroom was very clean and organized. The experience I had was great.

BrianBoice

Jul 13, 2013

We test drove a lot of cars at different dealerships and dealt with numerous salespeople. Some were "old schoo" high pressure sales people, other were not, but by and far, Randy Celaya was the easiest, and most fun person we had the chance to work with. He was up beat, positive, and we both felt very honest with us. We will recommend Gerald Kia to our friends mostly because of Randy. That said, everyone in the dealership was also pleasant and helpful. They do things right there.

gunner66

Jul 8, 2013

Worked with Vidal on finding the car we wanted. He was very helpful and answered all our questions and was very patient with us. He wasn't pushy to make a sale and let us make our own decisions on what we wanted to do.

CristianMogos

Jul 8, 2013

We have been looking at Kia Optima and Hyundai Sonata for few weeks. Then we decided to go and see and test drive the Optima. When we stepped into the dealership we met Vidal. Just want to say that Vidal was fantastic from the beginning.He has been very helpful . Due to his wonderful attitude and knowledge the balance has inclined to Optima in detriment of Sonata. So we bought the 2013 Kia Optima last Saturday.During the negations Vidal has been very helpful again . We are so pleased and recommend Vidal and the Gerald Kia to anyone wanting a great experience. Again thank you Vidal for all your help. We want also to thank you to James Brown for his help. He was great also.Also want to thank you to the finance manager Kevin Healy. He explained everything clear. He understood our needs and recommended to us exactly what we need nothing extra. He did everything he could to get us in the new car very fast. Thank you.Thanks Cristian and Daniela

jerry58

Jul 2, 2013

Absolutely Five Star Service !! our salesperson Dan was extremely knowledgeable and helpful in our decision to purchase a KIA.,from start to finish. We have recommended Dan and Gerald KIA already.

Csc73

Jul 2, 2013

We found Gerald Kia through the USAA auto buying program online. Within a short time of submitting our contact info, we received a call from our sales rep, Mike. He was friendly and courteous from the first call through the entire sales process. Our transaction was different in the USAA did the preliminary negotiating for us and we arrived at the dealership already having test driven the vehicle we wanted to purchase and were more or less ready to buy. Mike and his sales manager, Jim, worked with us on taking our over loved Ford off our hands and getting us into a new Kia quickly and efficiently. We had our 2 year old with us and even he was impressed with the service (free popcorn and cookies and a playground of cars to check out!) I would highly recommend both Mike and Gerald Kia to anyone.

Kjohnson518

Jun 29, 2013

Dan was very helpful and informative. Helped helped us with the purchase of our optima. I would highly recommend him to friends and family. I look forward to doing business with him on future purchases.

Tytan123

Jun 22, 2013

Vidal and James were both fantastic to work with. I will recommend my family and friends to look to them for future purchases. We are very excited about our new purchase of the Optima.

AntonK47

Jun 20, 2013

From the moment we stepped onto the dealership, we were greeted kindly and relaxed, and there was no pressure throughout the entire visit were we felt uncomfortable or forced to buy anything. Any questions we had they answered directly, and if the answer could not be answered the rep found someone who could answer it for us.

gqrochi

Jun 20, 2013

From my very first interaction with this service manager after buying my Kia somewhere else he was rude. He was difficult about giving me a loaner vehicle after I told him I had no other means of getting around. When I go there for service he is never friendly or kind. I dont feel this dealership is very diligent in their care for their customers or cars. The first time I brought it there was after being towed because it wouldnt start. they couldnt find any issue with the push start or the brake, even though I went online and found a ton of info about this same issue. Finally within weeks the car died totally, I had to pay to replace the battery on a 2011 but the issues continue. This was when he was difficult about the loaner car and even had the gall to "school" me on what other dealers do. This is not something Im unfamilair with. Ive owned the gamet of cars from Jeeps to Mercedes. I have friends that work at dealers and I didnt need his attitude. Regardless of what he thought of me. I sent an email complaining, but it went to him as the manager of service, so I received no response. So now Ive been there 2 or 3 times for 1 issue. Now Im back there because I received a recall notice, I also developed an issue with the back seats sticking in the upright position. And now the car is idiling very high and the transdmission sometimes slams into gear. When I go in Im told there is also an update for the windows, since they also dont go up and down properly. Ok, so I wait for the car. After 1 hr he tells me they dont have the part for the back seats, despite having an appt, can I come back and he will give me a loaner? The recall was addressed I assume and the windows issue. Thats another thing, when you pick up the car, no one bothers to address the issues and tell you what was done with the car. You pay and leave silently. So I return yesteray to pick it up. 2 days after I left it. Again no one is there to go over the car with me. I pay the cashier for the oil change I added and leave. I get a block away and look in the back seat. The seat is still upright! I get out to try to move it, I cant. Its still stuck. I go back. The service advisor comes out and says he saw them fix it but he will call the guy up. Im told it needs lube and I advise Jaime there is some sort of a spill on the back leather seats, I know it wasnt there prior. He tries to remove it but cant. I use a wipe from my purse and remove it and leave. He doesnt adress the idiling issue and I see on the paperwork nothing was done because they drove it and it seemed fine. I drive half a block away and it happens again. Im so fed up, I dont go back. At other dealers Ive experienced friendly faces, a willingness to go the extra mile and an effort to provide good service. Not so here. I wouldnt recommend this dealer to anyone. Nor would I ever treat people the way this dealer seems to. We all work in the service industry and the customer is supposed to be king...remember?

"Viv"

Jun 19, 2013

I've had my Kia Optima for a year. The buying process was simple. My car was ready as scheduled. The service has been impeccable and inexpensive. The dealership is great.

JWS1234

Jun 18, 2013

Randy was a great guy to work with! He said from the start he is not pushy, but there to help us. He is very personable and genuinely cares about the customers and their needs. He was there for any questions or concerns without hesitation. I would definitely work with Randy in the future!

viswanoy

Jun 18, 2013

It was an absolutely great experience buying a brand new Kia from Gerald Kia North Aurora. This was my first new car purchase, and I honestly would not have gone with Kia or this specific dealership had it not been for working with Jamil Ali. He was very patient answering all of my questions and not only that, but he took the time to answer both my parents questions and concerns as well. It is very comforting from a buyer's perspective to have a salesperson such as Jamil. His personality is very easy-going, which immediately put us at ease, yet he is very knowledgeable about what he is representing. He gave us honest answers and it really swung my decision to go with Kia. Jamil was great during the initial test drive and was very patient letting even my mom and dad drive the car. When he knew what color and what features I did or did not want, later that evening, just a few hours after we left, he had already called me telling me where he was able to locate the exact car I wanted and he had a plan set to get the vehicle the very next morning. Overall, this experience was 10x smoother than I expected to be, and the only reason for such a positive experience is because of Jamil Ali! Like I mentioned earlier, I honestly had Kia listed as a second or 3rd choice before I met Jamil, but after interacting with him, driving the car, and understanding your company's great warranty, it immediately became an easy decision to go with Kia. My parents and I are going to recommend Kia to all of our friends and family who live in the Chicagoland area to go to Gerald Kia North Aurora and if they want the best salesman, to ask for Jamil Ali.

Greatjob1

Jun 18, 2013

I visited the service department and ended up getting a new tire. I was treated wonderfully by Gene, the Service Manager, who was more than accommodating regarding a misunderstanding with a price quote. Gene handled the situation fairly and let me know he values his customers with the highest regard.

Happy Customer

Jun 17, 2013

I visited the service department and ended up getting a new tire. I was treated wonderfully by Gene, the Service Manager, who was more than accommodating regarding a misunderstanding with a price quote. Gene handled the situation fairly and let me know he values his customers with the highest regard.

Buyers1234

Jun 14, 2013

Randy Celaya was a real pleasure! He was extremely friendly and honest. I really didn't feel like he was a car salesman but a "normal" person who really tried to make our car buying experience fast and easy. We have bought MANY cars in the past and we always prepare ourselves for a "battle." This experience was nothing like that! Everyone was friendly and patient and really did everything they could to get us top dollar for our trade. The entire crew was awesome. Randy is a true asset to Gerald and when we are ready to again purchase... Randy from Gerald Kia in North Aurora will be hearing from us!

wwthomas201972

Jun 13, 2013

Daniel Rudnicki did a wonderful job of sharing, not hard selling us, the reasons why a KIA Sorento made more sense than buying a Traverse, Enclave, or other SUV.He went step by step through every feature for my wife and took time to make sure she understood everything she wanted to know.He went the extra mile, literally, to get the color we wanted and even helped program the Nav and Bluetooth system!!!Thanks Dan! We look forward to seeing you again.James Brown, the sales manager, also a very wonderful person to work with along with Terry.William and Beth Thomas

scottgrot

Jun 12, 2013

I was looking for a car for two months now and couldnt get the right car or deal after stopping at 4 dealerships. I was then reffered to Gerald Kia and couldnt of had a better experience. Dan was great at answering all my questions and helped me choose the right car that met my needs. Great service from Dan, Curt Rice and Kevin in finance. I would not only recommend to friends and family, but I will be a long term customer myself. This is the first time that I didnt have buyers remorse after making a big investment. Thank you guys.

Gdaeast

Jun 10, 2013

The moment we walked on to the lot, the sales consultant Randy greeted us to find out what are needs were. We told him exactly what we wanted at the price we needed. He showed us several vehicles that fit our criteria. Randy saw that we were not overly excited about any of them and never tried to push us into purchasing any of them. Randy went above and beyond to find the car that was perfect for us at a price that was under our budget. Randy's manager talked with us and gave us advice outside of buying a car that was very useful to us. The car was cleaned even know it was after 11:00 pm befor we got all the paper work done. This is one on the best experiences in buying a car we have ever had.

liddo

May 30, 2013

He was a sweet guy that helped an otherwise upsetting situation. He made sure to walk us through everything and explained all the options. I would work with him again.

mona_lisa

May 27, 2013

BEST OVERALL PERFORMANCE BY SALES REP DAN AND MANAGER JB WILL BE BACK WHEN READY TO GET ANOTHER CAR EVERYTHING WAS A BREEZE AND WE LOVE OUR LITTLE RIO SX

lilytank122

May 26, 2013

I did initial internet research to find Gerald Kia in N. Aurora. I was planning on leasing a 2013 Kia Soul Base and I was looking for a dealer that got exceptional reviews and a salesperson also with great reviews that was not a typical pushy sales type. BOY DID I FIND WHAT I WAS LOOKING FOR! I first started speaking via email with Vidal Orduna. He couldn't have been nicer, more thorough, more upfront and more timely in his correspondence. I went to Gerald, some 45 miles from my home, since I got a really good feeling about them via email. It was the best decision I could have made. Vidal was so nice, low key, honest and upfront. He showed me the car I was looking for (the base model Soul) and ONLY when I asked he showed me the higher level Kia. He explained the cars differences inside and out and never pressured us into the more expensive model. I went back and forth with James Brown (sales manager) on pricing and he was patient with us and super kind!! He ended up giving us a great deal and I couldn't be happier. Next was on to the finance manager Kevin Healy. He was HI-LARIOUS! Super down to earth and explained everything in plain English. No tricks or extra fees thrown in after the initial quote. It was a flat fee experience with X amount down and a monthly payment. I LOVED my experience there with all 3 people I worked with and it is clear they are all about the customer and are VERY concerned with making you feel welcome and content with your purchase.I would recommend this dealership to anyone looking for a Kia in the Chicagoland area.Thanks guys! :)- Pamela Thompson :)

"Soul" Man

May 25, 2013

I liked the overall demeanor of the sales team. Usually, the car buying experience is a stressful experience for the buyer, but at Gerald Kia the sales team took extra measures to make sure I was comfortable every step of the way. Customer satisfaction is guaranteed at Gerald Kia in North Aurora. Tom Anderson, my sales consultant, made sure my car buying experience was as easy and stress-free as possible.

SoulMan1345

May 25, 2013

I liked the overall demeanor of the sales team. Usually, the car buying experience is a stressful experience for the buyer, but at Gerald Kia the sales team took extra measures to make sure I was comfortable every step of the way. Customer satisfaction is guaranteed at Gerald Kia in North Aurora. Tom Anderson, my sales consultant, made sure my car buying experience was as easy and stress-free as possible.

dirtfroggin7179

May 23, 2013

Vidal was the best sales associate I have ever worked with in buying a vehicle. We are so pleased and recommend Vidal and the Gerald Kia to anyone wanting a great experience. We drove 45 minutes and stayed a few hours it was worth every minute. Every question and feature was explained and the professionalism was outstanding without any pressure or games. We love our 2013 Kia Soul . Thanks Susie & Chuck

KellyGensler

May 22, 2013

Randy was very personable and knowledgeable. He wasn't a high pressure salesperson you typically encounter when buying a new vehicle. The showroom was very clean and the waiting area was comfortable. Randy made this buying experience very enjoyable and went above and beyond with making sure we had a great understanding of all the car's features. I recommend to my friends that they visit this dealership.

mcava1946

May 20, 2013

We were shopping for a car without any certain make or model in mind. We drove into Gerald Kia, North Aurora Auto Mall and were met by Randy Celaya. We told him that we were shopping and he proceeded to show us around. He was very knowledgeable about all the cars on the lot. What we like a lot about Randy was that he was not pushy. He proceeded to let us know about the cars and kept asking us what we needed on the car and what we wanted on the car and kept trying to find the prices and cars to fit both scenarios. We left for the day and to our surprise, that evening we had a phone message at our home from Randy saying he found a car that was exactly what we wanted. It had our wants and needs in one car. He worked with us on our trade-in and we came to a price that was acceptable to both us and Gerald Kia. We purchased a 2014 Sorento, Dark Cherry (quite beautiful) V6. To be honest, I was not looking forward to car shopping, but Randy made this experience quite easy and enjoyable. I would definitely recommend Gerald Kia to family and friends and would want them to work with Randy. He is an asset to your organization.

mbeneke

May 15, 2013

I am so pleased with my 2013 Kia Forte! Vidal and Tom did a great job helping me get my brand new vehicle. I started out with Tom helping me look at the car and finished up with Vidal selling me my car! Great costumer service from start to finish and great car!

supersager

May 14, 2013

Vidal was very friendly and informative in helping my family make a sound decision on our new purchase. He walked us through all the steps needed to make this purchase. I would highly recommend Vidal to anyone looking to purchase a Kia. I definitely will be a returning customer because of the excelled service I received.

Cbringle

May 13, 2013

Was very pleased with the experience. Salesman was very helpful and was able to answer my questions fully. I wanted to see a car from your Naperville dealership and car was ready and waiting when I got to the N Aurora lot. I would definately recommend salesman to others

Plcarl

May 12, 2013

Just purchased a new Kia Sportage- love the car! I had the best experience because I was very fortunate to have a wonderful salesman, Vidal -who was very knowledgeable and pleasant to work with. I felt he went above and beyond and took extra time to explain all the options. I would highly recommend Gerald Kia in North Aurora and Vidal.

Afredysr

May 7, 2013

Excellent service and very helpfull personnel I'm really happy with the vehicle I selected.I'm recommending it to all of my friends for their future needs

jperez64

May 5, 2013

I would highly recommend this dealership to anyone looking for a Kia. This is the best experience I have ever had buying a new car and I have bought many!! Randy did an excellent job of listening to what I wanted and finding the right car for me. I was given a great deal on my trade in and walked away a very happy girl!! I will definitely be back!

linday

May 4, 2013

I had an excellent experience last week when I purchased a Kia Soul at Gerald Kia in North Aurora. Randy Celaya was friendly, knowledgeable, and helpful. I particularly appreciated his patience with my many questions! He made car buying a comfortable experience, and I highly recommend both Randy and this dealership!!!

sportage1

May 2, 2013

Vidal Orduna was friendly and accommodating to all of our questions. He worked diligently to provide us with the exact automobile we were in need of. I highly recommend this dealership, and in particular, Vidal. Our experience was painless and I feel we received good value for our time and money.

Kramer330

Apr 30, 2013

Dave was really great to work with. He thoroughly explained all the features as we took our test drive. The car I ended up purchasing did not have a feature I wanted but they go it ordered and in the shop within the week. I'm bringing my car back later this week to have it installed and they are giving me a loaner car to use so I'm not stuck there for a couple of hours.I would definetely recommend this dealership and Dave. No high pressure sales tactics that I've experienced elsewhere.Kim

gnbnny1

Apr 27, 2013

My wife and I had owned a Kia Rio for 10 years and felt it was a great time for a new car.We went to Gerald Kia because of the incredible servce we'd experienced during a recall vist we'd made.After meeting Vidal and dealing with him, it made us feel we'd made a wise decision in returning- the guy was GREAT!Very proffessional, low pressure, great staff, knowledgeable and -as he's retired U.S. Military- made a connection with me and and inspired confidence.Overall; great deal, staff and atmosphere.We hope to have as many enjoyable years with our new 2013 Kia Forte, as we did with our 2003 Kia Rio.Thanks

timjohnson

Apr 24, 2013

I was referred to Vidal by a past customer and he couldn't of given a better reference. Vidal was very helpful and knowledgeable about all of the cars features. He was not pushy and over the top as many car salesmen are, he respected when my wife and I needed time to talk. Upon completion of the sale Vidal went through every feature of the car with me to make sure I understood where they were, what they all were and how they worked. I am extremely pleased with the deal we worked out and have nothing but good things to say about Vidal and my experiences at the dealership. If you are in the market for a Kia product I highly recommend seeing Vidal.

jenliar

Apr 22, 2013

I gave this rating because Dan was very helpful and knowledgeable for only working there 2 weeks. The entire staff was nice and helpful and seemed very genuine

kerrimcnic

Apr 22, 2013

Our experience at this dealership was excellent. This is the first time we walked out of car dealership feeling like we received great customer service and a very fair deal. Our sales guy Randy was great! Randy wasn't so overbearing we felt like we weren't being pressured but he was available to answer our many questions. We would definitely recommend your business to family and friends! Thanks

nkbalmer

Apr 15, 2013

I was very pleased with the service that was provided to me firstly by Daniel via email and then by Joe in person. I would have no problem in recommending them.

slangley78

Apr 13, 2013

Great experience. I bought my last car here and was a little nervous this time since it was under new management....Let me tell you, easier than I thought, faster than I thought and cheaper than I thought. Dan, great guy and definately got us the perfect car for ALOT less than I than I thought we would pay. A+++ dealership. Believe me, those are almost impossible to find. Go here, you WILL NOT be unhappy. Thanks guys....loving the new van!!!

Sarahkatep

Apr 12, 2013

They did an amazing job with my 2012 Optima. They went above and beyond my expectations.Outstanding customer service. They have made me a loyal customer.

AbelinoChavez

Apr 11, 2013

No nonsense. No pushy sales tactics. Quality customer care and service. Extremely satisfied with my purchase and visit. Will continue to do business at this dealership.

alansmith9

Apr 11, 2013

Randy Celaya was extermely helpful in the obtaining of the vehicle we purchased there. There was no pressure towards us to purchase the vehicle.J.B. in finance went above and beyond to get us a great rate.Our expeirence was great and we highly recommend getting vehicles through Gerald KIA of North Aurora.

TCSTC123f

Apr 9, 2013

Randy was willing to answer the copious amount of questions that I felt the need to ask. I also appreciated that when he did not think that he knew an answer, he would seek assistance instead of making up an answer.

2205boxers

Apr 8, 2013

We purchased a 2013 Kia Soul from Gerald Kia and had a great experience with David Darby, the salesman. He explained everything in appropriate detail and answered all of our questions. This was the first time we had purchased from this dealership and would recommend them to anyone. This was not the typical high-pressure sales push nor were we ever made to feel uncomfortable. Gerald Kia and David Darby are definitely customer service focused.

avmanier

Apr 4, 2013

Working with Vidal was wonderful - He was so polite and courteous to work with - I felt very comfortable with him. Vidal sold me a brand new 2013 Kia Soul and I love the car very much, especially the blue tooth option and the satellite radio. I would recommend Vidal to any of my friends who are looking for a new and/or used car.Your Kia Lover - Alexis

Sftblma

Apr 3, 2013

The Sales Rep Dan Rudnicki was great, he was very attentive to my needs and stayed late to make the sale. He went over the car with me after hours. James the finace guy was also wonderful he answered all the questions we had about the numbers. The experience at Gerald Kia of North Aurora was great! A+

LoveMyKiaSorento

Mar 19, 2013

Jamil was so helpful, genuine, and nice. He will always look out for your best interest and will relate to you very well. I appreciated his honesty and helpfulness. I felt very welcome at Kia and would definitely go back again! Thanks Jamil for making my first car purchase experience a great one!

lumberman

Mar 11, 2013

DAUGHTER TOTALED HER 2008 SPORTAGE ON ICY BRIDGEDECK . BEING A KIA FAMILY , VISITED 3 OTHER DEALERS LOOKING FOR A SPORTAGE REPLACEMENT AS SOON AS POSSIBLE . SAW GERALD KIA OF NORTH AURORA ON AUTO-GURU. MET WITH SALESMAN MROSLAW KRAWCZYK ON THE USED CAR LOT. TOLD HIM WE WANTED TO REPLACE TOTALED VEHICLE WITH THE 2009 SPORTAGE IN THEIR AD. HE SHOWED US THE VEHICLE ,EXPLAINED ITS FEATURES AND LEFT US ALONE TO DISCUSS OUR NEXT STEP . WE CHOSE A TEST DRIVE AND CAME BACK TO TALK PRICE. NO PRESSURE FROM HIM OR ANYONE IN MGT . WE AGREED ON A VERY FAIR PRICE ON A LOW MILAGE 2009 SPORTAGE . MET WITH THE FINANCE DEPT. TO CLOSE THE DEAL. WAS UNDER NO PRESSURE TO PURCHASE "EXTRAS". VEHICLE WAS WASHED AND FUELED IN THE MEANTIME . WE HAD A VERY PLEASANT CAR SHOPPING EXPERIENCE AT GERALD KIA THANKS TO MROSLAW AND THE REST OF THE SALES CREW . WOULD DEFINITELY PURCHASE ANOTHER VEHICLE FROM THE GERALD KIA OF NORTH AURORA FAMILY.

JoshuaFrisbee

Mar 9, 2013

Vidal was awesome. It was easy dealing with him as my wife had already done most of the work. He was very friendly and helpful. If I ever need another car again, I will be going to Gerald KIA.

mneitzel

Mar 5, 2013

Vidal was great to work with and was knowledgeable about the product but not pushy either. He worked with us to get us in to the vehicle that we wanted. I would definately recommend this dealership as well as Vidal to a family member or friend.

kkussro52

Mar 2, 2013

On February 22nd we purchased a 2013 KIA Soul+ from Gerald KIA in No. Aurora, IL. Our salesman was Vidal Orduna. He was very patient with us. After we bought the car, he made sure that we knew how to work with everything in the car. We had the dealership install a Remote Starter. Great service!

sparty

Aug 4, 2012

Recently purchased a used Ford Escape and am very pleased with the vehicle and the overall experience buying from Experience Kia. Rich, the salesperson, was very helpful and committed to ensuring customer satisfaction.

New Kia owner

Jun 30, 2012

We searched high and low for the right Kia Sorento, we called more than a half dozen dealers and all they wanted was for you to come in no pricing no nothing....but the people at this dealership came through, they told us a price over the phone...with confirmations through email....they even had to get the car from another dealer...and had it there when we came in......spot on when we got there, no hidden fees, extra charges...nothing, we got an awesome deal and they beat the others hands down...pleasant sales people, no going to check with managers, no games....this is what car buying should be like. The only bad part was we were there 5 hours, but well worth it, they went through the entire car which took a lot of time and was always making sure we were ok with the vehicle and understanding all the bells and whistles. Will be a returning customer next year for our next vehicle.

Christian

Mar 6, 2012

We needed a used van for combining two families when we would go out. Salesman was nice, and responded in our test drive, we dont negotiate price - our dealership prices them fairy to be sold. Not likeing the sales tactics of other dealerships, we bought our used van here. Simple process, and ease of negotiation tactics made our lives less stressful, and didnt feel like games of our other dealerships we had visited.

AUTONOT

Nov 5, 2011

Service Department, dropped my car off for an oil change and returned to find they had "forgotten" it was there. Sales man, tore up my web coupon because he "would lose $200 off the sale". Finance Office, offered me 24% when rates were at 6%, and my credit score was above average. Not the kind of business I will trust to with my money or automobiles.