Used Cars for Sale at Germain Ford in Columbus, OH

Nancy Heck

Jun 28, 2016

I have my Ford Explorer serviced there whenever it is needed. After leasing 2 there, I just feel comfortable with the people.

friedlic

Jun 23, 2016

As he has for years, Dean Mosier treated us well. Both vehicles serviced thoroughly and professionally, even though the truck was delayed by events outside of Germain that forced suspension of all work for a day.

Alex Harris

Jun 18, 2016

I've purchased three vehicles from Germain Ford. Two Escapes and a F150. I plan on buying a fourth when I'm ready. Rex Osborne is a great Salesman and Dean and Rod in Service always take care of me. Always go back to Germain first for service and sales before anyone else!

Pam Albright

Jun 18, 2016

I really appreciate the personalized service! Great customer service all around!!

Tomb2398

Jun 16, 2016

i went in for a simple battery change and was treated like all were best friends from the person at the service desk to the mechanic to the perso at payout. i was completely satisfied and everyone was helpful and friendly. Thank you to the service department team...!!!!!!!!!!!!

Jenny C.

Jun 16, 2016

I have had nothing but a great experience with Germain , from the start of purchasing my new car through salesman Nick to having the service department putting on the remote start !!!! Love my new car !!! It is well worth the hour drive to deal with Germain then to deal with the local Ford dealership here in Mansfield !!!!

Sredd788

Jun 16, 2016

Ryan is a friendly, outgoing, trustworthy and all great salesman to work with in buyin a car! He is very down to earth and helped me out Immensly! Not only is he a great dealer, but all all around great person as well! Very unselfish and gives his full knowledge about what he thinks is the best car for you! I love my car, thank you Ryan! Definitly coming back firmly next purchase!

DofDublin

Jun 12, 2016

Came in for "the works" oil change and, as always, had fast and friendly service from Dean. I always have my car serviced at Germain, whether it be for routine service or warranty service, and Dean has always been very helpful and courteous.

Lhcolumbus

Jun 12, 2016

I found a great deal on a certified pre-owned car at Germain Ford through cars.com. The buying process and customer service were awesome! They have a beautiful dealership and everyone was very friendly. They take great care of their used cars and offer free car washes (which is perfect because I just purchased a white car)! We will definitely be back when we're finally ready to buy a truck!

Ron

Jun 9, 2016

Prompt and efficient. Kept me informed through out the entire process of complete brake rebuild.

John B

Jun 6, 2016

The quality of service I have always gotten here in the last two years has been excellent and will be a very big part of my next buying decision.

Newfan

Jun 5, 2016

Went to take my vehicle in for a maintenance inspection and I was very happy with the Quick Lane service. I purchased my vehicle from this location and was very happy with the whole process. I will continue to come here for my vehicle needs and when I need to purchase any other vehicles. Would recommend to anyone as well.

George W.

Jun 2, 2016

I have been bringing my car to Germain Ford for the last 13 years. It started when we moved here and needed my car service. Since then I have purchased 3 new cars from Scott Cropper who I have been very pleased with in handling anything I needed. My service work has been through Dan Cook who I would say did an excellent job in keeping me informed of when I could pick my car up.I have been a Ford owner for over 50 years and I would say that Germain Ford has fantastic salespeople and service people. Kudos to Scott Cropper and Dan Cook.

Alice

May 29, 2016

Today is May 28, 2016, and it has been two weeks now since I had my car repaired from Germain Ford Co., Columbus, Ohio. The bill was costly, but it was worth it. My car is running better than it ever had. Thanks a bunch to the car mechanics. They did a great job!

Blair

May 28, 2016

Dean Moiser in Germain service dept. is the man to go to. He's honest and fair. I wouldn't take my car anywhere else but to dean. He goes above and beyond for his customers.

FortMill girl

May 28, 2016

Always great service, everyone has a smile. I bring me company car and family car because the service is always fast and friendly. Thanks

Lisa

May 25, 2016

I took my car in to have my brake light replaced after attempting to do it myself. Dean was helpful and friendly and the repair was done timely. There is a Ford dealership closer to my home, but they do not match Germain's customer service

Larry S.

May 23, 2016

Germain Ford and Nick Eckard made our car buying process so easy,well worth the drive from Cincinnati. We feel good about the purchase and felt zero pressure to buy,will definitely be returning for next vehicle purchase.

mbb

May 22, 2016

Great Service for a turn signal module. Works very well on my F150 with 125k miles.

Stan Fulk

May 19, 2016

I have bought 3 cars here and the service and sales people are fantastic. Dean, one of the service managers, knows all his customers and has always been very helpful. The mechanics are helpful as well and try to explain the whats and whys about the repairs they are making. The place is the best dealership I have every worked with and I really appreciate everyone who works in sales and in service. Thanks to everyone.

Dave

May 17, 2016

The Quicklane guys went out of their way to ensure that our car was serviced fast, allowing us to leave town on time!! I would highly recommend them !!!!!

James

May 14, 2016

James in the quick lane service is a very personal type of gentleman. Great for your staff.

Jacob

May 13, 2016

The QuickLane service was excellent and fast. As promised ... Over-all another great experience from this dealership

Kristin

May 12, 2016

I had my F-150 in for 30K mile oil change and maintenance. My customer service rep, Dean, was very courteous and willing to accommodate my request to pick up my truck at a certain time. He kept me advised of some maintenance issues but never pushed me to include any additional services I decided weren't necessary. Overall a very pleasant experience.

Rick

May 12, 2016

The service manager was fantastic. He explained everything to me in detail and was very polite. The repairs were done promptly and fixed the problem.

repeat customer

May 12, 2016

all went well - appreciate wash after work completed!!!! Dean is great!

Ted

May 11, 2016

Customer Service people were so nice...I couldn't get upset even if I wanted to.

general01

May 10, 2016

Very pleased with my buying experience. Everything from sales to finance to the delivery process was smooth and painless. Would recommend Germain Ford to my family and friends.

Dave from Sunbury

May 9, 2016

Stopped by at 7 am with no appointment and James had me in and out in 45 minutes. This time I asked for just the oil and filter because of my time restraints and they said no problem. We will go the works the next time. Over all great customer service.

Eagleloverbj

May 8, 2016

Dropped car off and got it back severed and washed

Sharon Andreas

May 7, 2016

I was there for an oil change (first one is free) and it took about 90 minutes but I think they check other things also. Nice place to sit, got some more of my questions answered about my new car so it was a good use of my time. Everyone was nice and professional.

Mitch

May 7, 2016

Dean Mosier can be relied upon to update you on the status of your repair or service. We have been working on a software update for a few months. Only reason I am not frustrated is because of his calls to me.

Heidi

May 7, 2016

Great experience, friendly, helpful staff. In and out in a timely manner

M.K.

May 5, 2016

I appreciate the fact that I can show up at 7:00 am with no appointment required for scheduled (by mileage) routine maintenance. Dan Cook had me signed in by 7:05 and I was on my way to work by 7:45. This flexibility and timeliness really helps keeping up with service within the context of a busy life.

Retired teacher

May 4, 2016

I went in for an oil change. Standard at Germain they also check tires, brakes, engine, transmission. The always wash your car, too. I was in and out of there in less than an hour. Their waiting area is immaculate with water bottles, tea and coffee available, comfortable chairs, TV, and WIFi.

Jack W

May 4, 2016

I needed my regular service...oil change, tire rotation etc. Also needed to get the fan switch looked at...it wasn't working. I was in and out in about 90 minutes. They have a comfortable waiting room...coffee and water so that time went fast. They explained what they needed to repair with the switch and fixed it in a timely manner. Service department personnel were friendly and helpful. It was nice to have my car back after it was run through the free car wash!

Ron and Liz

Apr 29, 2016

When requesting an appointment for our oil change and tire rotation, I was given my first choice of day and time. The service department took my vehicle in immediately; furthermore, the service rep and I recognized one another from previous visits. It's always good to be called by name. . While waiting for our service to be completed, we met our new salesman in the showroom and enjoyed getting acquainted. A great overall experience!

Ray B

Apr 28, 2016

I have bought 4 vehicles at Germain -Sawmill and each time the sales associates treated me with respect, no pressure etc. Scott Cropper and Brian Driver are two great people to deal with. Enjoyed my time with them both. I've bought 3 vehicles from Scott and hav e become good friends with him the last 8-10 years. I try to say hi when I'm there for service every few months. I just met Brian this purchase. He is also great to deal with and hope to become friends with him also in the future. I encourage people I know that are interested in a vehicle to stop by Germain Ford -Sawmill and look up Scott. I have also talked some with Lee when Scott wasn't around. He is another good associate. All in all I plan on buying all my vehicles at Germain Ford. Never get better treatment anywhere.

Happy one

Apr 28, 2016

I felt VERY heard and understood by the service manager and those in the service and repair department. Everything was taken care and it was very convenient for me as a working mom with children.

Jackson

Apr 27, 2016

Craig helped at every turn. They gave me a loaner too!

Rock

Apr 1, 2016

We purchased an Expedition from Nick and he was great to work with. He was very patient with us and went out of his way to meet our needs. He located a vehicle that met our needs at a different dealership and had the vehicle to us the next business day. We would purchase another vehicle from him with no hesitation whatsoever. Doug handled the finance part of our purchase. He was very helpful and patient with us also.Nick and Doug represent Germain Ford very well. They made purchasing our Expedition a very pleasant and painless event.

Christopher

Mar 1, 2016

Awesome car, awesome sales rep, awesome experience. Would recommend.

ABMKX

Feb 3, 2016

I must say he went above and beyond for me. No pressure and wants to do whatever it is you want to do. The dealership smelled wonder (like cookies) and all the people were very personable. I thought going to a larger franchise such as Germain, I would feel like one of many. They made me feel like the only one. Thank you all so much for that rare occasion when you have a GREAT car buying experience.

RCFlyer

Jan 15, 2016

A big shout out to the team at Germain Ford. I just picked up my Ford Connect last night and am enjoying the smooth quiet ride of my new van. I greatly appreciate the professionalism and patience shown by Justin, James and the entire team as they worked with me and allowed me the time I needed to complete the deal. You guys were fantastic and provided me a great car buying experience. Thank you Germain!

brcmuu

Dec 10, 2015

Professional in every aspect of the purchase process. Arranged for a vehicle test drive and was greeted by the salesperson warmly. Before the test drive (Ford Explorer Limited), all options and how to operate the controls was explained. Test drive was over 30 minutes with varying roads, sppeeds and traffic. After the test drive, again was shown how to operate the controls, informed of what a certified pre-owned coverage was, and walked around the vehicle. Decided to purchase and arranged a time for the next day. Arrived on time and had a short wait to meet with the F&I manager. During this time, was offered bottled water by two different salespeople who knew I had already was buying a car. Fantastic facility. Clean, brightly lit and spacious.

BuckeyEM3

Dec 9, 2015

Everyone I encountered at Germain Ford were very friendly and helpful. I was very well taken care of and was given enough time to consider my trade-in. I knew what car I had in mind and no time was wasted for a test-drive. All my questions had been answered and the paperwork portion of the purchase was painless.

Chuck Yost

Dec 8, 2015

Jerry was extremely helpful and it was the shortest amount of time I have ever spent at the dealership when purchasing a car. He was flexible to meet with me when I just dropped by. He scheduled a time to complete the financing and made sure everything was ready with little to no wait.

JanelleRubyFusion

Nov 24, 2015

I had a great buying experience at Germain Ford. There was no pressure to buy or add features I didn't want and the service to my vehicle has always been fantastic. James in the QuickLane Service area is very friendly and a great help!

Della Robinson

Nov 19, 2015

I came to Germain Ford with hopes of coming out with a Ford Edge that I have been hoping for, with all the extras I was looking for in a car. Rick Ross certainly filled that hope for me from start to finish! Rick Ross was patient, knowledgeable, kind and understood all about the important things I had questions on. Rick Ross went the extra mile for me and my family and I am pleased to say with the help of Rick Ross I got my Ford Edge with all the extras I was looking for in it. Rick's representation of Germain Ford clearly shows what a car dealership should be about and Germain Ford Management, You guys are very "LUCKY" to have such a great person on your team to represent Germain Ford and is no doubt in my mind, Rick is one of the big reasons that Germain is so successful in their sales. If the need ever arises that I am in need of another Ford, Rick Ross will be the man I ask for at Germain Ford at the Sawmill Road location. Thank you Rick Ross, you have made one of my family's Christmas Dreams reality!!!

Katie S

Nov 13, 2015

We loved working with Gary Haskins. We went in not sure what we were looking for exactly. I kind of had my heart set on a used Tahoe we had looked at the previous day. Gary showed us the SUV options that Ford has available. He helped talk us through all of our options. He let us test drive a few SUVs. At one point my husband had the new car manager and used car manager and a few other Germain employees all debating and helping us decide what works best for our family. We were there past closing time, and everyone was happy to help answer our questions. We decided on a new 2016 Ford Explorer Sport. They didn't have the color we wanted, so Gary searched the next day, located one, went himself to pick it up and brought it back for us. We absolutely love it. Thank you Gary and the Germain crew for all your help.

KENNY

Nov 13, 2015

VERY EASY BUYING EXPERIENCE. NOT ONLY WAS RICK ROSS A PRO, BUT ALSO VERY CONGENIAL AND STRAIGHT FORWARD WITH THE SALE. HAD ALL MY FINANCING AND PAYMENT INFO AVAILABLE, AND SHOWED CAR'S HISTORY AND MAINTENANCE SCHEDULE, I DON'T ANTICIPATE ANY PROBLEMS FOR QUITE A WHILE.

Kellyr

Nov 12, 2015

I recently purchased my 3rd car for my family from Jerry votaw. This was our third in just over 3 years. I always go back to jerry because of his excellent no pressure sales practices. I will recommend Jerry and germain ford to anyone who ask me about my vehicles.

Bob J.

Nov 11, 2015

Just leased my second Ford Escape from Germain Ford. I didn't consider looking at other dealers because of the great deal I made on the first one and service I received there over the last three years. My salesman( Jerry Votaw ) helped me find the equipment and color that I wanted. We were able to negotiate a price and take delivery that day. If you are new to Ford Jerry has very good product knowledge and will help you find the car you want.

foreman terri12

Nov 7, 2015

I just have to say the experience I had at this dealership has the best overall team I have ever seen. My Salesman , I would recommend to everyone out there, his name is Ralph Winters, Please call him. The best man and salesman out there. He will get to know you and get the perfect fit for you. My husband and I not only purchased 1 but 2 cars in week because of the great service we received. Thank You so much Ralph Winters, John and Terri Foreman.

Sara

Nov 6, 2015

Quicklane service is always great. Friendly staff, comfortable facility.

KSue and J

Nov 6, 2015

Zach Manning has my vote for car salesman of the year. From the moment he walked up to my daughter and I (she was there looking out for Mom) he was informative and not at all pushy or high pressure (which would have driven me away). He has a great sense of humor and was sensitive to my situation and budget. I could not have asked for a better car buying experience. which was only equaled by his follow-up! He was great! Rob Tschappat was very helpful in addressing my need for a payment that would fit into my budget. His personality was more than a "numbers" guy and he made me very comfortable in what was a new situation for me. I will definitely recommend!

Cinda and Greg S.

Nov 5, 2015

To anyone looking for a location to have your cars repaired, look no further!! My husband and I have had our cars repaired at Germain Ford of Columbus on Sawmill Road at Billingsly. The customer service is far and away superb!! We would like to thank Bill Krohmer and James Poole for their OUTSTANDING customer service!! Their hard work and professionalism in recommending the best and most appropriate repairs for our cars has been so appreciated. We specifically want to thank both Bill and Jim for their incredible intuition and guidance which enabled us to make competent decisions about the necessary repairs for our cars and to receive a very positive and reliable outcome. Edward did the most recent work on our car and he went above and beyond to provide the best service possible!! It was a privilege to work with a team of experts who had our best interest in mind. We send our thanks to a company that strives to employ associates with knowledge and integrity as well as a willingness to connect with their customers in a positive and professional manner, giving us great peace of mind!!!

Tracy Duncum

Nov 5, 2015

I bought a Ford Fusion and have taken it in several times for service. Bill Krohmer and staff always tend to all my needs and have always given great service. Thanks Germain Ford!

Cindi Timmons

Nov 3, 2015

I just purchased my second vehicle from Germain Ford. I like the selection, the dealership and the people. The people are knowledgeable and helpful. Everyone here seems to make my question and/or concerns a priority. And I love the Quick Lane service center. Bill Krohmer and James Poole have been wonderful in assisting me with questions and other things a car owner should know or be aware of. I receive service with a smile and with a sense of urgency. It is great working with Germain Ford.

Robert

Nov 3, 2015

This is a great dealership to get your car serviced. Everyone is very courteous, the facility is beautiful and the service is top notch. James over in QuickLane is very knowledgeable and makes sure your car gets in and out in a timely manner. Can't say enough about the great service from him and the rest of the Germain Ford team.

Deb S

Nov 3, 2015

Such a fun buying experience. Totally no hassle, except for needing to speak to an AllState Insurance Salesman.

Mimi

Oct 29, 2015

I came in for my first oil change, since buying my new Escape in May. The people in the service department are always very fast, thorough, and nice. My service advisor, James Poole, was very helpful and explained all of the services that were provided with my first oil change. Thanks!

Bob

Oct 28, 2015

I took my Fusion in for an oil change at Quick Lane. I was very pleased with the high level of service received from James the service advisor. He reviewed the 27 point inspection at the conclusion and answered all my questions. The wait was very minimal. Very comfortable waiting room.

Betsy Howser

Oct 28, 2015

I have nothing but wonderful things to say about my experience at Germain. I purchased a used 2014 Fusion. I noted when test driving it that it pulled to the left. I was assured that upon purchase it would be corrected. Justin Ellis was my great salesperson and he referred me to Bill Krohmer in the Quick Lane Service department. Bill has been just amazing!!!!! He secured a loaner car for me and did everything to fix my car. He was friendly, polite and incredibly professional and helpful. My car is now fixed and runs like a dream. I will definitely be heading back to Germain for my car care needs thanks to Bill and Justin. Germain is lucky to have these two as a part of their team. My many thanks again for making this used car buying experience a joy!

Bunty

Oct 26, 2015

I purchased a "certified" used truck from the Germain lot. I encountered adequate but not exceptional service. 1) staff responsiveness was average. I felt I was passed around more than expected because this person or that person was not available. 2) I had my personal mechanic inspect the vehicle which was supposedly "thoroughly examined in order for it to be certified" and he found that the air conditioning did not work and he suspected that an alignment was in order due to the condition of the tires. Germain did address both issues but if it appeared to me that these two things had not been inspected as part of the certification process. I did purchase said vehicle because I could not find what I was looking for at any other central Ohio dealership.

Kristin

Oct 26, 2015

Have always had great service since I purchased my Ford Edge in 2013.

Whodey

Oct 25, 2015

This was the first time I can say buying a car from Germain ford was fun my sales person zack manning was very professional and knowledgeable knew exactly what I wanted and I bought the first car he showed me thank you so much zack if your looking for a professional ask for zack

Browns fan 1

Oct 23, 2015

My salesman Nick was very knowledgeable about the Ford Edge we bought, answered all our questions and was a big help in financing.

K.I.M.

Oct 22, 2015

This was the first time I've ever bought a car and didn't sit at the dealership all day long waiting on the paperwork. I was able to test drive the car, do the credit app online and just come in for the paperwork. Working with Nick was a great experience and I appreciate that he valued my time and I love the car he recommended for me.

Abby

Oct 22, 2015

I worked with Nick while purchasing my new car. He was more than wonderful! He not only went out of his way to make sure that I got the payments to where I wanted them, but he also found the exact car I wanted. They didn't have the color that I wanted on the lot so he found one for me. the whole staff at Germain was great to work with. Everyone was helpful and friendly with no pressure to buy. They all went out of their way in helping me. I wouldn't go anywhere else to buy.

Chris

Oct 22, 2015

Bought our Fusion a year ago and Ben Westbrook helped us through our first new car purchase. He was great at explaining everything and was extremely honest. Definitely would recommend him to anyone. Been back there three times for service and each time was excellent. The Quick Lane option is fast and convenient. Most recently, Bill Krohmer and James Poole helped with service and they were very personable yet professional. Prices are reasonable and worth every penny. The facility is amazing and makes you feel very comfortable.

Roberta H

Oct 21, 2015

I took my Subaru into Germain Ford's Quick Lane for an oil change. Bill, the Quick Lane Manager, was very helpful and got my vehicle serviced quickly. Thank you for such great service!

Judy from Clintonville,Oh

Oct 21, 2015

I was getting a low tire pressure warning on my new Explorer. I took it in to the Quick Lane service and Bill Krohmer did a great job of checking the tire we thought was giving us a problem. They found that I had a nail near the outside tire rim and was not repairable. Unfortunately it had to be replaced. They had the tire in stock so changed it out and had me back on the road in no time. THANKS Germain Ford!

chris

Oct 21, 2015

the whole process was simple and fast Zack manning was very professional and listened to what I wanted I will be coming back to Germain ford and will definitely be working with Zack again

Myles and Jordan

Oct 19, 2015

Zack made the buying process super easy and painless. He was so knowledgeable about inventory and allowed us to make the best decision for our family without the pressure. We will be buying through Zack and Germain Ford in the future when we are ready for our next vehicle.

marijane

Oct 17, 2015

My experience with Jerald was great, he listened to what I wanted and helped me find that car, I love my car and Jerald is a great person to buy from

Scottk

Oct 16, 2015

I highly recommend Germain Ford. The process was quick, yet efficient. Jerry Votaw made sure to get me the best deal and was more than fair, making it an enjoyable experience.

Kevin H.

Oct 16, 2015

I knew I wanted/needed a new vehicle, so I did some searching online. I found exactly what I wanted at Germain Ford. I contacted Jerald Votaw, and he was very prompt on responding to me with more information. I went in the next day, took a test drive, and drove off in my used 2010 Ford Escape. I didn't feel pressured to buy it, even though I really wanted it. I didn't feel pressured when I was financing with all the extra add-ons they always want you to buy. It was a great experience. They also have a new, beautiful facility. Great overall experience!

reen

Oct 16, 2015

Jerald Votaw was my car salesman he did an excellent job as you see this was the first time for me to be financing a car on my own since I lost my husband. He got me pre approved before I came down to test drive which made things go smooth and faster. I hope you appreciate what he means to your customers.

Ep to Zack

Oct 16, 2015

My salesman zack went out of he way for me , that a true sales person

Angel

Oct 16, 2015

We purchased 2 used cars from Zack he's a great guy really helpful ! Would definitely buy from him again ! We've bought 6 cars from other dealer buy far Zack from Germain was the best experience

JV436

Oct 16, 2015

My salesman (Zack Manning) contributed to me having a great buying experience. He showed me different purchasing options as well as gave me advice which options he would recommend. The whole process was quick and i was driving my new 2013 Elantra in no time!

J Bo

Oct 16, 2015

It was a excellent experience. I work with Zach Manning he made everything run smooth would recommend this place anyone.

hometown girl

Oct 16, 2015

Jerry Votaw excellent service and attention to what I asked for made this by best buying experience in along time. I drove the escape we did some paperwork and a few days later (with no pressure) we walked in and bought my escape. In and out no surprise.

Bruce D

Oct 16, 2015

We had a great experience at this dealership. Our salesman, Jerry Votaw was very patient and helpful. He also got us a great deal on our used Lexus. Everyone else who was part of the process did a great job of making us feel comfortable. Will definitely call Jerry when we ar looking for another vehicle.

Steve J

Oct 16, 2015

I needed a new car in July. I did some research online and went in with a list of features I preferred. Zack M. then found a couple of cars that fit my needs. I was out of the dealership in under 2 hours with my new Escape that I really enjoy. I would recommend this dealership to anyone wanting to buy a Ford.

CarolW

Oct 16, 2015

I was worried we were walking into the wrong place when we went to Germain Ford to look at used cars. In many car lots, the used car department is on the back of the lot in some cruddy building, but the salesmen at Germain treated us just the same as any other customer. Zack took his time showing us a number of different cars, pulling up car fax sheets and listening to us talk through the process. What I appreciated most about my buying experience is that Zack did not push us at all. He did not try to hard sell us; he just walked through the process right alongside us. We were happy to buy a car from Zack and from Germain. The closing of the deal was efficient and even pleasant as everyone was so nice. Thanks for making my son's first car buying experience such a positive one!

Jp825896

Oct 6, 2015

I can't possibly explain everything that happened during my experience because it takes a solid 35-45 min to tell the story so I will stick to the main points. I had a 2015 edge that had water damage from the recall. I had such bad customer service that instead of getting a brand new vehicle I decided to pursue the lemon law and not have to deal with Ford ever again. Unfortunately, my problems weren't even close to over. I had my car for 59 days when I turned it in on June 22. We got fed up and started the reaquisition process in early August. They finally got everything together (after a lot of persistence on my part) and we finally signed all the papers on September 11. A car payment was taken out of our account a week later even though I had called ford to ensure it wouldn't be taken since I didn't have a car and had signed over all rights and the title on the 11th. So new refund check had to be calculated to include that payment. We received paperwork in the mail with my husbands signature forged, a notary Already stamped on it (from a date we weren't present) and a third random date stamped on the paper. None of the dates were September 11. We still have not seen our refund.

Navy Retired Weather Guesser

Sep 23, 2015

Made inquiry on email about 2005 Mustang Convertible, Jerry Votaw answered my questions promptly. We set up a time and date to meet at the dealership, since it was a couple of days away, I ask Jerry to notify me if the vehicle sold, the evening before the appointment he let me know that the car in question was still available. We viewed the car, test drove it and made a deal. Part of the deal was for new tires on the Mustang, to my surprise when I went to pick up the car, it didn't have cheep tires but a set (4) of Kelly Springfield Sport series Tires. I've always wanted a convertible, at my age I'm not sure how practical it is, but my wife said go ahead and do it. Germain Ford and Jerry Votaw made it happen. I live 70 miles away from Germain Ford, but when I by my next Ford it will be from them.

Ryeguy

Sep 19, 2015

my Ford Focus was diagnosed back in April of this year. It needed a new clutch, which is under warranty. They told me it would be a few months because parts were on back order. I waited three months then called them and said it would be another month and someone would call me. A month passed and no one called, so I called them. I called for 7 days straight and no one called me back until the seventh day. I finally have my car in the shop 6 months later, they told me it would be two days, Ricart did this same replacement in one day. On day one I called to check on my car and they said someone will call me in the morning, no one did. So I called around noon on day two to make sure that my car would be ready to pick up. I found that they haven't even started my car by the afternoon of day two. On top of this every time I walk into the service station they act like I am completely inconveniencing them. These people are rude, disorganized and customer service is the last thing on their mind. I will never bring my car back here again, and I will encourage everyone I know not to either. I'm in the market to purchase a new car and I'm buying a Honda, and not from any Germain Dealership.

ryeguy

Sep 18, 2015

my Ford Focus was diagnosed back in April of this year. It needed a new clutch, which is under warranty. They told me it would be a few months because parts were on back order. I waited three months then called them and said it would be another month and someone would call me. A month passed and no one called, so I called them. I called for 7 days straight and no one called me back until the seventh day. I finally have my car in the shop 6 months later, they told me it would be two days, Ricart did this same replacement in one day. On day one I called to check on my car and they said someone will call me in the morning, no one did. So I called around noon on day two to make sure that my car would be ready to pick up. I found that they haven't even started my car by the afternoon of day two. On top of this every time I walk into the service station they act like I am completely inconveniencing them. These people are rude, disorganized and customer service is the last thing on their mind. I will never bring my car back here again, and I will encourage everyone I know not to either. I'm in the market to purchase a new car and I'm buying a Honda, and not from any Germain Dealership.

Venooo

Aug 15, 2015

I had the best experience working with Rex Osborne from Germain Ford in Columbus. He knew what car I had in mind and all my very specific requests. He did his due diligence & once the exact car, make, model & features hit their lot he called me right away. He worked to help me with my trade & offered a very competitive deal. However the best part of this sale was Rex offering to go above & beyond by driving my new car 150 miles North to personally deliver my new car. See. I don't live in Columbus and with 2 kids he kindly drove the new car to my house, walked me through all the features, signed all the paperwork & drove my trade back. Everything about this sale was seamless. I highly recommend Germain Ford in Columbus & if you're looking for someone to "go the distance" & be a customer advocate ask for Rex Osborne. It was a true pleasure!

eagleloverbj

Jul 21, 2015

Our sales man Justin was very nice and helped us find exactly what we were looking to. After we signed the paper work which was quite easy we were shown exactly how all of the stuff worked on the car by a very nice young lady. I will recommend them to all my friends.

jnc65

Jul 1, 2015

There are very few activities that we dislike more than shopping for a new car, so we entered Germain Ford with an uneasy, but necessary feeling. We met Justin, who we grew to like in his role as salesman, because he was extremely knowledgeable about the various models that we wanted to check. There was no pressure nor rush for us to purchase a car and he took a great deal of time with us, covering every detail and never overlooking any question that we asked. Buying a new car was actually quite pleasant with Justin's assistance. I hope that we do not need another new car for many years, but if we do, we will return to Germain Ford and hope that Justin is still there to greet us.

sholly3006

Jun 30, 2015

Rick Ross did a great job making the used car purchase process as smooth as possible. He was very responsive to my multiple texts and took the time necessary to assist me in finding the car that best suited my needs. All of the staff were very professional and pleasant to work with - sales, F&I, insurance and detailed review of car's features (Michelle, I believe)!

Beniamino

Jun 26, 2015

Ben was very professional, helpful and most of all, knowledgable which made our car purchase a nice experience. He gave us all the time we needed to digest what was available to make an excellent decision. We have already recommended him to our family and friends.

Rltarch

Jun 26, 2015

Brought my Explorer back in this week for some minor work - Rick Ross handled it quickly and professionally, and the work done was excellent! Also spent time with Michelle Lea learning the details of the Ford Sync system - she answered all my questions and I'm much more comfortable with the "voice commands" now. Everyone here has been a pleasure to work with.

Purplerain

Jun 25, 2015

Everyone was so helpful and accommodating! Buying a car can feel a little overwhelming but I didn't feel any pressure from the staff! They were great!

fritznfloyd

Jun 25, 2015

I recently leased my first Ford from Germain. The staff was extremely friendly and knowledgeable, making the decision to lease easy! I received excellent service from Ben, who helped to find the perfect car for me and my family! I would definitely recommend Germain Ford to friends, family, and for all my future purchases!

Mheck81

Jun 25, 2015

I have bought 2 cars from Germain Ford and referred numerous others. It has always been a fantastic experience at the dealership. Both the initial purchase as well as follow up service. I would recommend anyone looking to buy a new/used vehicle to them. Lifelong customer!

David

Jun 25, 2015

I love the fact the they always make it quick as I don't have a lot of time. Nick always has a great attitude and willing to help regardless if I am buying a car or in for service. Keep up the great work!!!

Rltarch

Jun 21, 2015

Rick Ross found me the exact car I was looking for, at a very good price. Rick was very professional and a pleasure to work with. I look forward to continued business with Rick.

momof2

Jun 19, 2015

In the past, my car buying experience has been awful. Scott at Germain Ford helped make this a much easier purchase for me. I will be back for future purchases.

David

Jun 10, 2015

It was fast and my salesman always makes me feel welcome. Would recommend to anyone looking for a new vehicle. Go see Justin he is awesome.

Bill

Jun 9, 2015

Best buying experience I've had buying a used car. Worked with Jerry finding the right vehicle, price was what I expected to pay and the entire experience was quick and just fun.

YAIYO52-LAURAP

May 20, 2015

Rex listened to what I wanted and took to me to the first car......I LOVED IT and BOUGHT IT! How's that for attentiveness?!! They are clean, friendly and offer follow up assistance with any questions or concerns. Financing was easy and painless. They explained every step of the way. There was no pressure and no anxiety....he even is an ice cruncher like me!!!

buckeyevintage

May 18, 2015

Purchased a used car and the very next day the check engine light came on, returned car multiple times as the check engine light issue returned and each time Germain graciously attempted to fix the issue until they made it right. Now the car is doing great and I could't be happier with the customer service provided by Gary Haskins, as he went above and beyond to ensure that this car was a good fit for my family and following up to have our car serviced to remedy the check engine issue. Very pleased with the customer service provided by Germain Ford and Gary Haskins.

bugtwa

May 3, 2015

I searched for several months to purchase a vehicle. Not having the best credit or a bank account for more than three months all my quotes had very high down payments and monthly payments. I thought my best luck would be going to a buy here pay here, or a dealer that was geared towards people in my financial situation. I was feeling defeated. I work right by Germain Ford in Dublin, so I stopped in on a Tuesday. Met with Jerry Votaw, he went sat with me for a few minutes, took my info and I was off, figuring one more try...well an hour later Jerry called me with a bank that would work with me, reasonable payments and by the next Monday I was in my new (used) Ford Focus. I love it. He went out of his way, calling from his cell when he wasn't in the office to keep me updated etc. I am very happy to be back on the road, as well as knowing Ford has my back if I have any troubles. Thanks guys!

Chery

Apr 13, 2015

On Apr 11, 2015 you gave us this review: 5.0 /5Everyone was so awesome! It was so great having Rick ad my salesman, Ira took care of my insurance conversion and Michelle showed me how to sync my phone. Even Mr.Spencer in finance was so pleasant the whole experience was gratifying. My next car will be from Germaine Ford.

Gary Brown

Mar 12, 2015

Great very nice and friendly very clean and will go back again and also will tell other people about my great experience

Not a happy customer

Feb 18, 2015

Very disappointed that I purchased a brand new Ford Focus Titanium last week and was given every possible sales pitch on add-on custom mats, navigation systems, auto insurance, etc, but in the spirit of making a quick sale and clearing their lot of the excess 2014 Ford Focuses no one mentioned that the car had summer tires making it completely unsafe to drive in the winter. Unfortunately, I found out the hard way in the middle of rush hour traffic this morning that my tires had no traction and I was sliding uncontrollably on the snow covered roads. This might be something you would expect from a luxury sports car but not from a Focus off the lot. Now I'm stuck with a brand new car that is parked while it awaits winter tires. This is the second car I've purchased from Germain and there will not be a third.

Fran K

Dec 6, 2014

Ben Westbrook made the experience of buying a car, wonderful. Usually when making a large purchase like this I do it with dread and anxiety. Not only am I spending a lot of money but I have to deal with the high pressure car salesman...not the case with Ben. He did an excellent job of calming my anxieties and explaining my options. I am at a complete loss when it comes to cars and Ben did an excellent job of combing over the features and how they would benefit me. He spent his time with me going over what was important to me and what I needed out of the car. I really felt like he had my best interest at heart, I wasn't another sale or number to him. If any of my friends mention needing a vehicle I would most definitely recommend them look Ben up!

magpiepurls

Dec 6, 2014

Ben Westbrook made the experience of buying a car, wonderful. Usually when making a large purchase like this I do it with dread and anxiety. Not only am I spending a lot of money but I have to deal with the high pressure car salesman...not the case with Ben. He did an excellent job of calming my anxieties and explaining my options. I am at a complete loss when it comes to cars and Ben did an excellent job of combing over the features and how they would benefit me. He spent his time with me going over what was important to me and what I needed out of the car. I really felt like he had my best interest at heart, I wasn't another sale or number to him. If any of my friends mention needing a vehicle I would most definitely recommend them look Ben up!

gilby18

Nov 29, 2014

My dad and I recently leased a 2014 Ford Escape from Germain Ford of Columbus with the help of Chris Andreas. Couldn't have had a more pleasant time with the entire process. Chris was helpful and patient (Which is saying a lot when dealing with my dad, who is deaf, and asks A LOT of questions) and friendly every single time we came in, whether it be to test drive or just get information. He guided us through the entire experience and made sure we left with exactly the car and package we wanted. Couldn't recommend the dealership or Chris Andreas enough.

CJ

Nov 26, 2014

I leased a 13 Fusion Titanium there about 2 years ago. Ben Westbrook(salesman) was extremely knowledgeable with the Ford product. I now live in NE Ohio but would never purchase a vehicle from anywhere else except Germain Ford and Ben Westbrook. If you are looking for a new or used car go see Ben. My lease is up in early next year and already have been planning my 2 hour trip to Germain for my next Ford!

Whitey69

Nov 26, 2014

I purchased a new F150 today from Chris Andreas today. That gentleman is all class. Chris treated me with respect through the entire business deal. Please add this review to his permanent job record.Sincerely,Adam J. White614-286-7667

scheung90

Nov 25, 2014

The staff at Germain Ford has made my recent purchase and ease with the great assistance of Chad and Chris. When I made the one phone call to the dealership, Chad has assisted me with locating the vehicle I was ready to purchase and in less than 24 hours, it was there. Chris made the process nice and smooth without any of the shenanigans you would experience at another local dealership. This is the fourth deal I have done with Chris and Chad and ready onto my fifth. I would highly recommend Chris Andreas/ Chad at Germain Ford for his professionalism and leadership. Thanks guys!

bbcoble

Nov 25, 2014

November 6-8th I had the task of helping my 84 year old parents find the perfect car for their handy capped needs. My father's ability to get in and out of a car depends on a car that sat up high enough for him to easily slide in and out. Chris Andreas, our sales rep, understood how physically tiring (and daunting) the process of car shopping can be on an 84 year old couple. I would call him in advance and Chris would have the make and models running and warmed up prior to my parents arrival. My parents were able to knock out their researched list of the best rated sadans for the elderly (by testing them for comfort and ease) quickly. It was helpful to see side by side comparisons for trunk space and over all asthetics. A wheelchair is in their future and the Ford Taurus Limited hands down beat all other models for trunk space and ease for getting in and out of the vehicle. Chris' preparedness made us want to keep coming back. Moreover, his patience in helping my parents learn about the new technology of the Ford Smart touch was crucial in closing the sale. My parents have never owned a computer so the women that went over the Navegatiion system and Ford Smart Touch gets an A+ patience too! Overall the experience was great and Chris continued to followup with our questions long after we closed the sale. He is only a phone call away and quick to get back with you! Top notch service all the way around! My parents are very pleased with the price and service. The Ford Taurus Limited Edition has made driving feel like a luxurious experience. This will be the last car they buy ....and Chris made this process into one of those cherished memories!

Jeffery Gilbert

Nov 24, 2014

I was looking for a dealership that would cut through all of the gimmicks and present me with a decent offer on a new Ford. I found factual and honest information at Germain Ford. The result was I purchase my new Ford Taurus for myself and a new Fiesta fro my daughter.

mindy.kvitko

Nov 21, 2014

Last year, I decided to get rid of my hand-me-down car and finally look at the Ford Fusion2014, which I fell in love with the very first time I saw a commercial for it. Being on a very tight budget, I was concerned about my ability to financially afford a new car. Chris was extremely respectful of my budget and helped me figure out what features I could have while staying within my price range. He then very quickly completed his research and found the exact car I was looking for in a matter of days! I was a bit frazzled from all of the excitement of signing for my first lease, so when Chris walked me through how to use its features, it went in one ear and out the other. He was more than willing to meet with me multiple times to help me figure out how to sync my phone and figure out how to use all of the other great things the car can do. After one year into my lease, I would say my biggest regret was not getting a remote car starter. When I mentioned this to him, he again went out of his way to help me find a way to get a remote starter that I was able to afford. He has consistently been helpful throughout the first year of my lease and I am extremely gratefull to have had Chris as my dealer. He goes above and beyond to assist me at any time, and is extremely reliable. I feel confident that not only did I make the right choice in a car, but have a great sales employee who I can depend on to assist me even through the next lease I get. I highly recommend requesting Chris if you are looking to buy or lease a car from Germain ford. He cares about his clients and won't et anybody sleep through the cracks. Thanks so much Chris! I would also like to mention that the free car washes and the service center to the right of the garage has also been very friendly and helpful during my oil changes and tune-ups.

jwater

Nov 20, 2014

I bought my car a few months ago. It was the first time I ever bought a car, and I did it all over the phone/internet. I talked with Germain, Ricart and Kreiger Ford. Chris with Germain was the only person who stayed in contact with me multiple times a day. He went above and beyond what I could have imagined. Being a young female buying a car by herself you could image the anxiety I was feeling and how over whelming the whole process was. Chris made everything so much easier. I told him the exact Escape I wanted, he found it at another dealership and had the car brought to Germain within two days. By the end of the week I had the car I wanted at the price I wanted. I would definitely recommend Germain and Chris to anyone who asks. They're awesome!

paul.prindle

Nov 20, 2014

My recent purchase from Germain Ford was the 3rd vehicle I have purchased from chris in a 2 year period.I have enjoyed working with Chris and the team.Hopefully more to follow.

stacilynn76

Nov 19, 2014

I have been coming here for two years and have always had a great experience! After an accident last year, I had to buy a new car, which Chris Andreas was a great help with. Appreciate everything everyone does to keep me driving! God bless!

AGillott13

Nov 18, 2014

My wife and I leased an EDGE a month ago from Chris and had such a great experience I decided to come back and trade in my Beloved Jetta on a new Fusion. From the time I called and told Chris my situation he tried as hard as he could to get me where I needed to be price wise on a new Fusion. He was able to work some kind of magic and get me in my price range and had me driving my new car in only a couple of days! I would recommend the dealer to anyone looking to get a good deal and have a good experience. I've bought about 6 new cars and 7 used cars from different dealers over the past ten years and the last two (EDGE and Fusion) have been the best and easiest car deals I've ever had. Thanks a lot Chris, I'll see you in a couple years for my next pair of new cars!!

MGillott232

Nov 18, 2014

Germain Ford provided me the by far best experience I have ever had purchasing a vehicle. With a husband that changes cars every 2 years, I've been through a lot of purchases and Chris Andreas was a a fantastic salesman and I would recommend him & Germain Ford to anyone considering purchasing a Ford.Chris was helpful, knowledgeable, worked with my husband and I through our entire buying process and was straight-forward. He never missed a follow-up phone call and always returned our calls in a timely manner. My husband and I even went back and bought a 2nd car a month after our first purchase with Germain. Highly recommend!Thanks Chris & Germain Ford!

sandreas

Nov 17, 2014

Chris Andreas was a wonderful help and easy to deal with in purchasing my new escape. I whole experience was better than any other buying experience.

mgrant29

Nov 17, 2014

After having a baby, I needed an SUV instead of my small sedan. Chris Andreas helped me pick the right car for my needs, and made sure I got all of my "wish list" items for an amazing price. After purchasing my Edge, he set up my phone with the bluetooth, reviewed the satellite radio, the navigation, and some of the other perks, like how to look up local movie times or nearby gas prices! Chris Andreas has stayed in touch, even contacting me on my "Ford Edge Anniversary" to ensure that I was still happy with my car (and I am). Every time I stop in for an oil change or a complimentary car wash, Chris Andreas makes it a point to say hello. I will definitely purchase my next family vehicle from Germain Ford and Chris Andreas.

tw806106

Nov 17, 2014

I've had the same car for a long time, so I haven't gone car shopping for a while. I went to Germain to take a look and received great help from Chris Andreas. I felt no pressure to buy and he had answers to all of my questions. I'm still looking, but will be sure to stop back at Germain.

Ann J King

Nov 14, 2014

When we walked into Germain Ford last April we were truly just looking and had just begun our quest for a new car. From the used car person we met in the parking lot on to our sales person Lee Green everyone treated us with respect and courtesy. As a woman and the primary driver he directed information to me. This is refreshing experience because in the past that has not always been the case. The long and short of it we came to look and left the same day having purchased a new car. Lee is the consummate professional and the entire process was painless. I called just this past week with a question and within 24 hours Lee had gotten me an answer. I was solicited for an update for my GPS by email including a Ford logo and while Lee knew nothing about it, when he found out who it was and promised to get to the bottom of it. This is just one example of great follow through.Rod Moon is also a marvel. Whatever my question he finds the answer and even if it's something I should have known never makes me feel foolish for asking.The service department not only graciously washes my car they make you feel as it is their pleasure to do so.I just love the dealership and the people in it. It's been my experience that excellence stems from the management team. It's an attitude that is ingrained. Kudos to all concerned.Most sincerely,Ann King

NatalieGonz

Nov 13, 2014

Went in just to "look" at cars, but happily walked away with a brand new one. Our sales consultant, Jerry Vatow, was awesome. There was never any type of pressure, he was very knowledgeable on every aspect of the car and any question that my husband or I threw at him. We ended up spending all day there looking at a bunch of different cars, test driving them, and comparing all the different equipment options until we found two that we both loved. Jerry was so easy to work with and looked up all the different payment options and plans, and then let my husband and I take one of the cars out to discuss all our options over lunch. We came back fairly sure of the car we wanted but asked Jerry to look at one more just to make sure it was the one we wanted. We made our decision and went through all the paper work with the General Manager, which was also a fairly easy process since everything was already laid out for us beforehand and we knew exactly what to expect. It was my first car buying experience and was super easy and laid back. Thanks Germain Ford for a great experience and an awesome new car :)

nataliegonz

Nov 13, 2014

Went in just to "look" at cars, but happily walked away with a brand new one. Our sales consultant, Jerry Vatow, was awesome. There was never any type of pressure, he was very knowledgeable on every aspect of the car and any question that my husband or I threw at him. We ended up spending all day there looking at a bunch of different cars, test driving them, and comparing all the different equipment options until we found two that we both loved. Jerry was so easy to work with and looked up all the different payment options and plans, and then let my husband and I take one of the cars out to discuss all our options over lunch. We came back fairly sure of the car we wanted but asked Jerry to look at one more just to make sure it was the one we wanted. We made our decision and went through all the paper work with the General Manager, which was also a fairly easy process since everything was already laid out for us beforehand and we knew exactly what to expect. It was my first car buying experience and was super easy and laid back. Thanks Germain Ford for a great experience and an awesome new car :)

Maggiek99

Sep 9, 2014

This is a year or so late but wanted to acknowledge the wonderful service and experience Kris R gave us with our purchase. The entire staff was extremely friendly and welcoming. Kris Rivers and the other sales people who worked with us made the process seamless and went out of their way to get us a good price. We will definitely return for any vehicle needs we have in the future.

PaulEbb1957

Aug 13, 2014

As you can tell by the title, my whole family goes to this dealership. It was my brother who originally bought me here about 10 years ago. Since then, I have had 3 cars, all of them the Ford Focus. My first one was used, and the other 2 were new. When I need service, I will not go anywhere else. I trust these guys totally and when I leave, my car is in better working order, they go above and beyond normal procedures. The Service gentlemen are great and they explain everything so that even a novice can understand. My hat off to you guys, you're the best in my book.

Disappointed

Jul 24, 2014

I have bought two vehicles from Germain in the past 3 years, a '12 Edge and a '13 F150. The buying experience was great and the only reason I decided to go back to the dealership for the second vehicle was because of the salesman. The edge I bought had a coolant leak that was faily excessive, it took the dealership 4 times to actually fix the issue and only fixed it because I ended up trouble shooting myself and showing them the place that it was leaking. Iny trouble shooting I had to take off the plastic skid plate to look at the motor from under the car, when I removed the plastic skid plate there was a muffin sitting on the top side (motor side) of the skid plate! Finding this muffin told me that either... one of the techs at Germain thought I was funny to mess with a customers car or that it was somehow there before my purchasing the edge and the techs never took the time to even remove the plate to properly troubleshoot the leaking coolant issue. Either way it was an amazing failure on the service department. When I brought this to the attention of the service adviser he didn't seem to care either way. In the end the coolant issue was never fully fixed and I traded in the vehicle on my current F150 so someone out there has a '12 edge turbo with a slow coolant leak thanks to Germain service. My latest issue is a musty/moldy smell from my ac vents every time in turn on my ac. This is an issue all over the F150 forums (which I brought to the attention of the service adviser) typically being caused by a blocked evaperator vent hose or a leak in the ac/condenser unit on the pentium. To make a long story shorter after looking at my truck I was told by the service adviser that the tech could not smell anything... Of course this amazed me because the smell is hugely obvious to anyone that has use of their sense of smell. After hearing this excuse I let my salesman know to give them a chance to re-evaluate their diagnosis. The next day I was told they had contacted ford and "deoderized" the system. As soon as I got into my car and turned on my ac the smell was imediatly present and again obvious, since Germain did not take the time to trouble shoot the smell and decided to take the short cut and just spray some "cover-up" in the vents the smell is still there in all it's glory. Maybe I should have just given my truck right back to the service department after realizing the smell was unchanged but at this point I would rather just drive much further and find another ford dealership that has techs and a service department that cares enough to fix things correctly... Too bad since Germain is about a half mile from my home. I would strongly advise anyone looking for service to go anywhere but Germain Ford, they have failed for me consistently. By the way my truck had less than 13k miles, I am a non smoker and keep the truck very clean inside and out... There should be zero smell except "new car" smell.

ilandanon

Jul 11, 2014

First off, I'm not from the area. I live in Northern New Jersey, just outside of NYC. In this area, Ford dealerships are very outdated and un-friendly places. I walked into Germain Ford because I wanted to test out the Focus ST. I had spoken on the phone with a Kris Crawford but ended up dealing with a man by the name of Rex. Both men were humble and interested in conversation, neither pushing a sale and instead hooked me in based on service. I test drove the car (which I now own) and loved it, but the thing that stood out the most was the fact that it didn't feel like I was dealing with a Ford dealership. I felt like I was dealing with an upscale retailer that is not commissions or sale based, rather service based. Everyone at the dealer is professional and friendly, offering advice and knowledge on anything you ask. The sale itself was bumpy but that was because my bank had complications- nevertheless, the staff remained professional and even opened early to facilitate a smooth transaction. Due to the out of state registry and other complications, the process was a sure fire mess, but Germain ensured that all documentation and necessary processes were taken care of to make my job easy.Now that I own the vehicle, I only service it 600 miles from home at Germain. The department facilities are clean, new, up-to-date, friendly (Lori was my advisor), informative, smooth and quick. Communication and confirmation is a constant reminder that this dealership CARES about it's customers at every level. I ONLY recommend Germain because it's the only dealership I trust. I've dealt with VW, Mercedes, Jaguar, Ford (in NJ), Maserati, Audi and Porsche... none of them compare to the quality and service I received by Rex, Kris and the rest at Germain. I seldom give 5 star reviews, and if I could, I would give them 10.

Krys9320

Jun 24, 2014

This was the best experience I have had purchasing a vehicle. These guys treated us like family. They made the process so simple and smooth. I was extremely impressed with the outstanding service they provided. They went above and beyond my expectations even after the car purchase. I will definitely recommend Germain Ford to all my family and friends. Thank you guys for actually taking care of your customers.

krys9320

Jun 24, 2014

This was the best experience I have had purchasing a vehicle. These guys treated us like family. They made the process so simple and smooth. I was extremely impressed with the outstanding service they provided. They went above and beyond my expectations even after the car purchase. I will definitely recommend Germain Ford to all my family and friends. Thank you guys for actually taking care of your customers.

Laura91501

Apr 22, 2014

Just drove off the lot with my first brand new car. Ken in sales was so nice and not pushy at all. He understood that I needed to work through email and phone calls. He got me the car that I wanted (more than the car I wanted) at a great price. Bill handled my loan and got us in and out so fast. Seriously, I was in his office for maybe a half an hour. The car (2014 Escape) is amazing and I am so happy with the car and the service we received as well as how we were treated. We didn't even mind that their lot is still under construction. Awesome!

jlfonner

Mar 2, 2014

I have been a ford person for a long time, and had the fiesta in mind but I went with another vehicle, only because the fiat has been a dream of mine for a while now, but I just wanted to take a minute to compliment the great salesmanship and kindness of Rex, he is a great compliment to your dealership, he was very helpful and attentive and I would never hesitate for a second recommending him to anyone looking for a great car, i have always had great experiences with your dealership in the service department , and now I can add a great experience in your sales department, thanks again Rex

truck girl

Feb 17, 2014

I drove over an hour to test drive a truck. At first when I arrived I was treated great. But then when i ran numbers with the sales guy and they were not to where I needed them to be, he just blew me off and did not do a thing to work with me. I thought i would give it another try and emailed the salesman. He responded back and asked if he could look for other trucks for me. I responded back two times to him and haven't heard a single thing from him. That was over a week ago. So needless to say I'm done.

cdillon

Feb 16, 2014

Be Aware !!! You will get one price and/or interest rate quoted to make you visit their store. However when you get there it will be something different. I was quoted one interest rate on the phone and it was almost 1 whole percent increase when I got there. I walked out to "think about" their offer. They sent a text message to my cell with another price, We agreed and I went back. When I got there AGAIN the price was different. I will never go back and would advise EVERYONE to be very cautious when dealing with these people. Im 54 years and have bought several cars in my time. This was the worst experience I have ever had. I did buy the car cause it was what we were looking for. However I would not go back again

bqstone

Feb 9, 2014

Lee Green was by far the best car salesman that I have ever had the privilege of working with. He was very patient with us and worked hard to find the F-150 that best suited us. Lee is very genuine, honest and showed great integrity. Chad the sales manager was also very helpful and easy to work with. We breezed right through the finance office when it was time to close the deal. I'm sorry I don't recall our finance guys name, but he was very organize and efficient. This dealership was a breath of fresh air compared to previous experiences at other dealerships. No high pressure sales and no feeling like you just walked into a shark tank. I highly recommend Germain Ford of Columbus and Lee Green. By the way, the F-150 Supercrew 4 x4 is an AWESOME truck!! Ford really nailed it this time!

ssknipp

Jan 6, 2014

Zach Manning can be described in 3 words professional, attentive, and knowledgeable. I was in a situation where I needed a car quick and wanted to make the right decision. I am happy to say choosing Germain was the right one. I met Zach and he was eager to help me find the vehicle that was right for me, he knew all about the different makes and models of all of the SUV's that I was interested in. He provided the pros and cons of each,he was very patient and listened to my needs as I shopped around with other dealerships. Most important he went above and beyond to cater to my car needs, even if that meant coming into work on his day off so I could sign the papers to get my 2013 Ford Escape! I could not be happier with the service that I received from Zach and all parties involved to make the SUV a reality! Even to this day when I step in the dealership he asks how I am doing and offers to wash my car! I hope that continues :)

Mike

Dec 28, 2013

I was looking for a new car, still undecided and not ready to buy......but, that changed the moment I visited Germain Ford and met Zach, my sales consultant. I knew generally what I wanted but Zach quickly found a car in inventory to suit my needs, was knowledgeable about the vehicle and its features and gave me plenty of time to check it out. It was a pleasurable, non pressure and professional experience from A - Z. I could not be happier with the transaction and the quality of the FORD vehicle, its features and price to value, All of the folks I met at Germain were equally professional and committed to my satisfaction.

gregory49494

Dec 21, 2013

This is my second purchase made with Lee Green. Lee is extremely professional and great to work with. He really understood exactly what I was looking for, when the right vehicle came available he contacted me. He has a great ability to match my price point, desired vehicle, style and options. This should be the kind of sales person that all potential car buyers should have. Lee is 2 for 2 in my book. This is why I gave him a rating of 5.

Emily

Dec 7, 2013

My husband and I were pleasantly surprised at how easy buying our car was. We dealt with Zack and he was the best salesman we could have hoped for. He was honest and not pushy. He seemed so genuine and steered us towards a car that suited us better than what I was originally looking for (wanted an SUV but my husband and Zack agreed that gas mileage would be better in a sedan). Even though the car we bought wasn't what I thought I wanted, it turned out to be better. I am so happy with the purchase and will be returning to Germain Ford for every future purchase.

emuhlie_b

Dec 7, 2013

Everyone there was so friendly. Zack was not pushy about trying to make us buy the car and understood that it was a big decision we needed to think through. We did buy the car but felt it was our decision without pressure from anyone. We found the car on autotrader.com and the information listed was true to what the car was in reality. We never had that sleazy car dealership feeling from anyone we dealt with. It honestly felt like they were there to assist us in making a purchase that was right for us, not pushing a car we didn't need or want. The car itself is in great shape and drives amazing. Zack was so helpful and honest about which car would suit us best. We will be buying another car in a couple of years and will definitely return!

Lynnlester

Nov 25, 2013

John Carl was a great guy. Drove 17 hours round trip, and would do it again. Great dealership, wish we had a dealership like this in my area. Everyone was nice professional and courteous. Highly highly recommend a visit to John Carl, on anyone's next car purchase!!

newby4

Nov 20, 2013

Very friendly and helpful dealership. Employees care about you and are invested in your time and providing you the best service. I don't live near this dealership but it is the only place I will have my Ford serviced. They get you out in a timely manner and explain what is going on with your vehicle in terms that you understand. They are through and professional.

Akitagirl

Nov 13, 2013

Salesman greeted us promptly and made us feel at ease throughout the entire transaction. Others made small talk as well and created a friendly atmosphere too. Great experience!

evanderzwart

Nov 13, 2013

We have been very happy with both the sales and service department at Germain Ford. We always have prompt service and the people are friendly. I had to wait for my oil change (as opposed to dropping off my car and returning to pick it up) and I was in and out in just over an hour. There were many cars there and I felt like I was greeted promptly and my service was completed as soon as possible since I was waiting.

ellaross1

Nov 12, 2013

My friend Bradley Beer (Human Resources Director at Germain Lexus of Easton) knew I was interested in a Fiat and he found one for me! We went to Germain Ford on Sawmill road and had a great experience. Everyone was very friendly and very low key. We felt no pressure and I would recommend Germain to my friends and family. We look forward to dealing with Germain on our next purchase. Thanks!

Rob

Nov 11, 2013

Service department is terrible and very RUDE!!!!!! The service department manager is awful and extremely rude!!!!! Wont buy a car from here again since there best car sales person is no longer there. Would drive over and hour to see the guy who i bought my car from. The building is terrible just for now but when it is done it will look nice. Wont ever buy a ford again because my car is a junk car and its not even a year old. My advice, look at another dealership.

mscherck

Nov 8, 2013

Friendly, knowledgeable, professional and expedient.But this silly review site doesn't value my time and requires 25+ words when my concise four word synopsis says it all!

Whybother1

Nov 6, 2013

Tasha and Ralph attempted to talk care of me, but I made the mistake of going to look at a vehicle on a Tuesday night after work. This apparently is not the time to buy a car here. I heard customers being yelled at, I saw people waiting around, and even though I had my title in my pocket, I was a "Buyer".Just a disappointing experience. There are far too many dealerships out there to waste your time here. They are a large dealership so the feeling you get waking in is that the customer is expendable. I am looking for a used truck, but I am not desperate, I would rather wait than deal with them again. I could write more, but I have wasted enough time with this dealership. If you are reading this, look at another dealership, you will get better treatment and a better deal.

KRoyce

Oct 31, 2013

This dealership, in my experience, has always provided excellent service. I have used their service department for 15 years now and have been very happy with it.

RoxyRed

Oct 28, 2013

The car buying experience at Germain Ford was so much better than anticipated! Greg Hunter provided excellent customer service, answered all my questions and made the purchase of my new car hassle-free! I felt like I was buying a car from a trusted adviser not your usual "car salesman"! The financing portion of the purchase was also handled professionally and flawlessly! I would, and have, recommend Germain Ford to anyone looking for a vehicle! They have a top-notch staff and a car selling philosophy that is very refreshing!The service staff also seems to be very helpful in addressing "new car concerns"! Kudos to the entire Germain Ford team!!

Chrisbwilson

Oct 24, 2013

First time ever at this dealership. Was in the market for several different cars, but mainly looking for a 2011-2013 Chevy Camaro. I had been using cars.com app on my smart phone and first saw the car i ended up buying.Zack greeted me when I first entered the dealership building on a Thurs. 10/17 and answered all my questions (even on a Chevy!). I am in sales myself, so his no pressure sales approach was very much appreciated. While I did not take a test drive the 1st day I saw the car, he followed up with me to ensure that I was coming on the day that I committed to coming for a test drive. (Saturday 10/19).When I arrived back to the dealership, Zack had the car ready for a test drive for my wife and I. Again, he answered our questions before and after and we discussed different financing options. Once I decided to buy the car, he helped fill out the paperwork for the financing then while the paperwork was send to the credit manager, he had the car prepped, etc.Had a GREAT experience all the way around with Zack and the credit manager that processed my paperwork. I have and will continue to recommend him to my friends and co-workers.cbw 110/24/13

jonesjaj

Oct 21, 2013

Germain Ford is a wonderful dealership from purchase to service. The sales staff (John Carl) were knowledgeable about the cars and made sure we were happy with our purchase. The service staff (Rod Moon and Dean Mosier) always make a service visit pleasant. They greet you right away and keep you up to date on the service. I would highly recommend Ford and Germain Ford for a future car purchase to a friend. I also would let them know that service will be handled top notch as well.

Rita66

Oct 18, 2013

I began going to Germain after purchasing a new Escape. Thus far the only services I have needed are oil changes and a tire rotation. I have been very happy with the service I have received thus far.

youngje1

Oct 14, 2013

Scott was outstanding in getting me exactly what I wanted when I bought the car and has always been available to answer questions after the sale.Lori was one of the first service folks I ever spoke to at Germain and went out of her way to make sure I was satisfied.Dean has always made sure that I am completely satisfied with the service I am getting no matter what it takes even if that means getting a discount on my next service.Rod has always been willing to dig into the details on my account to make sure my records are straight. For example, he mades sure my missing service records were corrected by adding them to my records himself.

Lifetime Ford Customer

Oct 7, 2013

I was from out of town and Germain did everything to get the repairs done fast & gave me a great loner car to use while the repairs were being completed. They really went out of their way to make sure that I was satisfied & back on the road safely.

dwayne1265

Oct 3, 2013

As soon as I drove in to the service line, I was promptly greeted by service advisor Mike Harris and another worker (to put plastic on the seat), were very friendly.When service was done, Mike took the time to answers some questions I had. The service staff are very friendly and polite.

BlueEscape24

Sep 28, 2013

I was greeted promptly when I arrived. Lori was very understanding and friendly; she answered all of my questions and sent my concerns to the service people. The gentleman who brought my car back, in under an hour for a list of services, was very helpful and patient. Overall, with time and quality, top-notch! I love working with Lori! And they washed my car!

CJR0614

Sep 25, 2013

When I decided it was time to trade-in my SUV and either buy a new SUV or maybe a car, I was really worried about the experience. From the minute I walked into Germain Ford until I walked out with the keys to a 2014 Fusion Titanium, I was treated with such respect by everyone I came into contact with! Gregg Hunter, my sales consultant, was patient and answered all my questions in such a knowledgeable way - not at all the type of sales consultant I was expecting! I know I made the right decision in purchasing my new Ford at Germain - I hope to be a customer for life! The entire experience was wonderful!

cottle12

Sep 23, 2013

There was a miscommunication about the number of free oil changes that I was supposed to receive. I was only supposed to receive one, but they gave me the number of oil changes that I thought that I was supposed to get for free. They were very friendly despite this miscommunication. The service was fast. Micheal was very nice and joked a lot in a good way. They also went out of their way to wash my car when they did not need to. Always a good experience when I bring my car in.

KathleenB

Sep 10, 2013

This dealership has excellent and courteous employees who always provide prompt and efficient service. Price was usual and customary for an oil change and routine inspection.

pennypur

Sep 5, 2013

I have had great experiences with the service department. Lori Arveson does what she says she is going to do and keeps the process moving. Every service department should have a Lori!!!!

VictoryRider

Aug 27, 2013

I have visited this Service Department Twice in the past 60 Days for different reasons, not related. In both instances, one scheduled, and one a drop in for routine service, the staff at this department made me feel that I was the only customer in the place. Customer relations were impeccable, and service was completed quickly, professionally and thoroughly. I can only say that if service was the only consideration for doing business with Germain Ford, your sales staff should be singing their praises to every customer in the show room. They rank with the best in the country, but I can say that of all the Germain Dealerships and Service Departments my family has done business with in the past in the Columbus area.

gesteele

Aug 20, 2013

I have been servicing my 2006 Freestyle and 2009 Edge here since they were new. ALWAYS have been treated in a friendly, helpful manner and had all my questions and concerns dealt with successfully. Good job to all!

leahjane

Aug 15, 2013

I was looking for a new vehicle and went to Germain Ford on Sawmill on the advice of my sister and brother-in-law. They highly recommended Scott Cropper in sales and Dan Cook in service, so I visited the dealership and was also impressed. I bought a Ford Escape at the dealership, and have it serviced there, even though I don't live in Columbus. I know my Escape will be well taken care of at Germain.

jeckcbm

Aug 15, 2013

I have been coming to Germain Ford for a t least the last 8 years the service has always been exceptional and I tell everyone that they should go there.

SLWOODROW

Jul 17, 2013

My overall experience was great until I began to see how DISHONEST SHANE KITTS IS. The experience went downhill from there. all of the other employees I worked with were fantastic!!

Bweagley

Jul 13, 2013

Zack was great!! He helped us find exactly what we were looking for in our tight budget! This was our first experience shopping and buying a car and this was our first stop! He made it extremely enjoyable! Definitely recommend him!

stephwoolf

Jun 12, 2013

John Carl listened to us, worked with our budget and exceeded our expectations. He was the most helpful, sincere salesman I have ever worked with

Poppz

May 22, 2013

Vel, was not detailed before being place on lot, Wasted trip and the Wife was not happy.

wendycrosswhite

May 19, 2013

My husband and I were just out and about checking out the market for Ford Flex's. We had no intentions of purchasing a vehicle that day. When Curt approached us and asked how he could be of assistance, we told him we were just looking and not in the market to make a purchase just yet. He did an excellent job informing us about the vehicles we were looking at, next thing we knew, we were purchasing a new vehicle. His customer service was phenomenal, along with his manager. Everyone we encountered during the process was very friendly and thorough.

propaint44

May 17, 2013

We wanted to just look at a used van we had seen and admired on the lot. Kris came out immediately and was very knowledgeable about the vehicle we were interested in. He answered all of our questions, was patient, outgoing, easy to talk to and very accommodating. We had not intended to purchase the van but Kris made the process so very easy and painless, we went home with it that same day!

mwalkerf250

May 6, 2013

Purchased a used Ford Truck. Great truck at a fantastic price (and I've been looking for months!) Kris knows what he's talking about, does not pretend to know what he does not know, he is very personable, honest, and very low/no pressure! He was prompt and did what he said he'd do - when he said he'd do it. Look him up for sure - you'll be in good hands.Overall I have to say that this was the easiest, most stress free, lowest pressure car/truck buying experience ever for me. I really (really) loved not having to endure a long intimidating "sell" on the extras like extended service, gap coverage, and the other stuff that dealers always try to up-sell to you. They presented their case and the benefits of the products they offered but at no point did I feel like I was being pressured. I really loved that part most of all.

karissagipson

May 6, 2013

I was a first time car buyer. I decided I wanted a Ford because I come from a Ford family. At first, I went to another dealer. Upon arriving on the lot, the salesman told me that since I was a first time buyer, they work backwards. Before I could pick out a car, I needed to get approved for a loan. After my loan was approved, they said this is what we can put you in. It was almost as if they acted like they were doing me a favor by showing me cars. Needless to say, I left.The next day, I brought my mother to Germain Ford. When we walked in, Zack was there and he greeted us right away. He then asked, "What can I do for you today?" I explained to him that I wanted a new Fiesta. He asked, "what if I could put you in a used one, that is considered new for a lot less?" I asked him to show me what he had. In a couple minutes, my mom and I were test driving a Fiesta and we loved it. After coming back to the lot, Zack said, "ok, let's make this happen." He gave us the car I was looking at purchasing to take to lunch. When we came back, Zack and Shane had good news. My loan had been approved.Germain gave me a few extras that I wasn't offered at the other lot. An example would be a warranty, first oil change free, and they are fixing a couple of paint chips. Zack and Shane were both amazingly nice and made my stressful first car purchase easier than I thought it would be. Shane even told me of some of the advantages of being a teacher and buying a car and reassured me that this is the car I needed. They listened to me and helped put me in the car I wanted. I would definitely recommend this dealership!

willdfergiii

May 4, 2013

Helped me find just the car I was looking for, rather than pushing one from the lot on me. Great service, friendly and helpful, would definitely recommend Germain Ford!

chevyyguyy

May 2, 2013

My experience was a good one. Everybody was real nice and friendly at the dealership. I would definitely recommend this dealer to a friend and my guy Zach Manning made it real easy and smooth and answered any questions i had. Kinda sad i had to go all the way to a Ford dealer to get a Chevy but oh well at least i got it.

Jdcarden007

May 1, 2013

The Sales, Service and management staff at Germain do a outstanding job. They appreciate your time anddesire to purchase a auto at their site. Whether it is New or used. They perform at the same high level ofexpertise, professional and helping you to achieve your goal of purchasing a auto.My personal experience was very comfortable, I worked with my sales rep - Rex and relayed my exact needs and prices.he followed up with choices and the next day , We concluded and finished the purchase. The Sales management led by Shane were very knowledgable and worked hard to get the paperwork / business expediated as quickly as possible.The service dept. followed up on my questions and checked out the auto to my satisfaction . They are outstanding.They have always set the example of knowledgeable, professional, caring support for You and your auto.I want to acknowledge the entire staff of Germain Ford and greatly admire their teamwork and dedication to helping mewith selecting a auto. They are all fine examples of the Ford spirit, professional, loyalty to their products and company.I am a long time customer of Ford, starting when this dealership was Dick Ruhl then Germain Ford. I don't intend to everchange. This dealership is a prime example of Ford and the company's support.John D. Cardenas

eca1983

Apr 26, 2013

Dear Germain Ford,A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came to Germain looking for a good deal on a used German car. I had been driving automatic for years and wasn't intending to purchase a stick shift at all. Never the less I wanted to give it a shot and it turned out to be the best decision ever. I love driving manual now and will never go back. Jerry had more confidence in me than I did in driving the car which made the whole process of learning that much more fun. Shane really went the extra mile to work within my budget and find a loan that was reasonable. When one of the tires blew from a puncture the day I purchased the car, they assumed full responsibility given the surrounding construction and replaced all the tires. Jerry even made sure the tank was full and the car was clean before I left. This is the first car I've bought from a dealer and it's going to be the experience by which I will measure all my future ones with buying cars. The standards of service and customer care here are absolutely outstanding. Germain gets 5 stars across the board. Thank you so much for everything.

toericwu

Apr 26, 2013

I had a wonderful experience dealing with the two professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of Them!

Diane5120

Apr 22, 2013

Salesperson was very good, friendly, and knowledgable. He listened to what my needs were and what I was looking for and did not try to steer me in a different direction. I left with the car that I was looking for at the price that I was looking for and in the excellent condition that I expected.

Mzcoles

Apr 22, 2013

I had a very positive experince here and John was very easy to work with. I felt no pressure... That was very important to me. John listened to want I wanted and worked very hard to get me want I wanted, he fought for me, that is nice, some one to go to bat for me..... Thanks John... S. Coles. I will be sending all of my friends to John when they are in the field for a car, new or used.

mlensenm

Apr 16, 2013

Purchased a 2013 Ford Focus SE on 3/12/2013. I was looking for a car like the Honda CIvic but with a hatchback, and the Focus filled that need nicely. My salesperson, Zack Manning, was outstanding, giving me all of the information I needed in a professional manner. (Come on, Germain, how about putting Zack's picture on DealerRating?) I dealt with a number of salespeople at many dealers in looking for a new car, and Zack was the best in every way.The deal was fair and took very little time. I got a fair value for my trade-in. I could probably saved a couple of hundred dollars driving between Ford dealers, but the professional and friendly attitude at Germain locked up the deal.I would also like to thank CJ for going over every aspect of the car with me. With the complicated electronics in new cars, every dealer should have someone like CJ to go over ALL of the details. He did a better job of explaining things than the poorly written Ford Manual.

Man5252

Apr 13, 2013

Very knowledgable and helpful. They say there is no haggle room on price but if you stay firm they will usually come down to a more reasonable offer. They understand that the consumer wants the best deal, but that they also have to make a profit.

ambert_11

Mar 26, 2013

We had a great experience over a few days finding the perfect vehicle, thanks to Spencer. We also appreciated the open,respectful communication with Shane.

mamoffo

Mar 25, 2013

Ben was great. Very attentive and he blended his personality with ours. He was willing to show all features of the vehicle and worked with us throughout the process.

chiptansill

Mar 18, 2013

I recently purchased a 2010 Ford F150 Lariat and posted a comment about Shane and Zach. Three days after that purchase I returned (Monday 11 March) to the service department to have my keyless entry and a key fob reset/programmed. I was greeted by Jeff Hoover upon entering the service area. Within just a couple minutes my truck was taken to have the work completed. I dont believe I was in the dealership more than 30 minutes and my service was complete. While waiting that short time Jeff and I began talking as he too is a Ford truck owner. We discussed everything from frequency of oil changes, tire rotations, and replacement tires that we each favored on our trucks. Though Jeff had work to complete he still continued to talk with me while doing so. This is the service everyone desires but do not always receive. Thanks Jeff!

harryyiii

Mar 16, 2013

This was a very friendly transaction. I laid low for 6 weeks after my first visit and was not pestered with phone calls. When I decided to buy, I got the price I was looking for without any haggling/ hassles typical dealer games, no high pressure. Ben and everyone else was very helpful, and got a demonstration of the Sync tech before we left. Overall a positive experience.

ltoth

Mar 13, 2013

Ben Westbrook was helpful, sincere and caring through the entire purchase process. When we had a slight issue with the title a few days after the purchase, a call to Ben was all we needed. He promptly connected us with a person who resolved the issue immediately.

yeaugeronDR

Mar 10, 2013

John is an excellent salesman. Very fair and just a great guy to deal with. He made the entire experice very easy and non-threatening.

chiptansill

Mar 8, 2013

I have visited this dealership 5 times in the last 5 years and have not purchased a vehicle until today. On my previous visits for some reason I just couldnt come to an agreement over a vehicle. I work just down the street and decided to give it one more try. The experience I had today was 180 degrees from my previous visits. I was greeted by Zack Manning immediately and this was one of the best experiences I have "EVER" had at any dealership. I explained what I wanted with both my trade in and purchase. We test drove the vehicle I researched on line and I loved it. What a clean vehicle. After the test drive Zach took my information and introduced me to Shane Kitts. Another fantastic experience. You see I didnt have to repeat anything because Zach had covered every piece of information I gave him with Shane. Within minutes we agreed upon a deal. This was clearly a no hassle, no stress environment that every car buyer wishes for. As I was preparing to depart in my 2010 F150 Lariat I asked for additional business cards from both Zach and Shane to give to my co-workers. If you ever want great customer service when purchasing a pre-owned vehicle you "MUST" stop by Germaine Ford and ask for Zach Manning and Shane Kitts. Oh, and just so you know, it took less than 10 minutes to review and sign "all" of the paperwork. Great experience.....Thanks Zach and Shane.

Sharhill1

Feb 25, 2013

My husband and I experienced electrical problems with our Ford Ranger while driving from Toronto to Florida. We stopped in to Germain Ford of Columbus Ohio as we had stayed in a town nearby the night before. Prior to arriving at the dealership, we had resigned ourselves to the possibility of a one or two day delay in our trip while waiting for an appointment with the dealer, servicing, etc. Dean Mosier and Jim Scott treated us like royalty. They were able to look into the truck's problem almost immediately, even though we literally showed up at the dealership unannounced and without an appointment. Within two hours, Jim had identified and fixed the problem. Then he took the time to explain what had caused the problem and even wrote out a detailed report that we could take back to our dealership in Canada. Both of these gentlemen went out of their way to make sure that our trip was delayed as little as possible. We were so impressed with their professional and caring attitude. Further, every one that we met in the service department was friendly and quite sympathetic of the plight of two cold Canadian seniors just trying to get to the warmth of a Florida winter. Both my husband and I would highly recommend servicing of Ford products by this dedicated team.

satisfiedstill

Feb 20, 2013

Ryan was very informative and knowledgeable about our New Ford F-150. We were debating between a Silverado and F-150 . f it wouldn't have been for Ryan we might not have purchased the F-150. He was very straightforward about Ford's inability to be competitive on price. Ryan's approach was very effective and worked with his management to present an acceptable deal even though it ended up still costing more than the Silverado. The best part is that the entire process took less than an hour. I would recommend Ryan to anyone looking for a vehicle.

richardsonwcr

Feb 19, 2013

When I first came to Germain and talked to Ryan I wasn't quite ready to purchase, but he spent the time and was very patient. It was several months before I decided to buy and I didn't think about going anywhere but back to see Ryan. I was specific about what I wanted and they were able to find a car at another dealer. The price negotiation was quick, financing was a breeze and overall I had a great experience. Since buying I've worked with service a few times and they have also been very good to deal with.

nicksmom0206

Feb 15, 2013

My experience with Germain Ford and everyone we dealt with was nothing less than amazing. I started out by doing an online chat with Tasha whom I thoroughly enjoyed chatting with. She set an appointment up with Kris Rivers. Kris was very personable and seemed to genuinely enjoy his job. He took his time to answer all of the questions we had in regards to purchasing my new (to me) vehicle. I went in there knowing exactly which vehicle I wanted and he did not try to talk me into something I didnt want. We brought our 9 year old son with us and he treated him like he knew him all of his life. It was hard to keep him calm during the whole process but Kris helped keep him occupied and talked to him a lot. The financing portion was a piece of cake too! The gentleman in finance was very easy to work with and once the paperwork was done he got us out of there fairly quickly. I would HIGHLY recommend going to Germain to purchase a vehicle to anyone! Thanks for everything guys!

1st car purchase

Feb 13, 2013

We were looking for a first car for my daughter to purchase. We ran across a 2007 Ford Fusion SE at Germain Ford on cars.com. We called them and talked with Lee Green. He was very friendly and since they would be closing soon on Saturday, we let him know that we were very interested in the car and we stopped out to look at it on Sunday, even though they were closed.. After seeing the car, we called Lee to let him know that we would be out first thing Monday morning for a test drive. Everyone at the dealership was so very nice. Our daughter was so excited to be getting her first car, and you made it a very positive experience for her.

BrianZornes

Jan 14, 2013

I can't remember the finance gentlemens name but he should also be thanked for doing a great job. We were greated warmly, expedited through the process nicely and enjoyed doing business the people we worked with. The only comment have relative to improvment opportunities is it took to long to get to the finance department to finalize the deal. Once we got there it went very well and we were on our way.Both Shane Kitts and Kris Rivers were great to deal with!!

RyanZ

Dec 8, 2012

I had been searching for a 2013 Fusion SE with fairly specific amenities, for over two months. I had been working with a smaller dealership, who was working hard to find me what I wanted. I was willing to wait, but at this point I needed the car asap. We contacted Germain Ford, who was right on it. We dealth with Ryan Hauge, who was extremely prompt in responding to our inquiries and concerns. They had the car I wanted within 24 hours of requesting it. The buying process was painless, no high pressure haggling. Ryan was upfront and honest, as was the Financing manager. I've only had the car a few days, but I am extremely happy with both it and Germain as a company. I would highly recommend Ryan, but everyone was friendly as well. The 13 Fusion is an awesome car, offering features you'd be lucky to find on a 40k vehicle. A no-lose situation.

wanted fusion

Nov 29, 2012

I visited this dealer on the weekend and then went home to think it over. I was very specific about the type of vehicle I was interested in. When that particular car sold, they offered a completely different model and style car as tho that would be a compromise.I was disappointed that the salesman did not listen when I said I was set on a particular vehicle and wanted to sell me anything on the lot because my preferred vehicle was sold.

Ed odorizzi

Nov 13, 2012

John Carl made the car buying experience a pleasure. Knowledgable, friendly, great attentiveness, detailed and did a fantastic job on delivery. He represented a dealership that seems to know customer satisfaction and follow through with it during the whole process. GREAT JOB

toddely70

Nov 13, 2012

Kris Rivers assisted my wife and I on the purchase of our new Vehicle. Kris helped us make it a fast and easy transaction, even after hours he was helpful and very respectful.A++ Rating "He will fight to get you the best price available." Shane Kitts is a great guy, very personable and down to earth. Will assist you in any way possible. Lays it out for you. Great Job and thanks for all your help. We will keep coming back to Germain due to these guys. A++

panboc2002

Nov 7, 2012

My salesman was excellent. Straight talking, best deal first time out. I did my homework and feel that my purchase price matched my projection for what I was willing to pay. A little disappointed in the interest rate offered. With almost half down, I was hoping for a better interest rate - that why "Price" for a 4 instead of a 5......

Michigan Fan

Nov 7, 2012

My salesman was excellent. Straight talking, best deal first time out. I did my homework and feel that my purchase price matched my projection for what I was willing to pay. A little disappointed in the interest rate offered. With almost half down, I was hoping for a better interest rate - that why

lstrickl

Oct 31, 2012

As soon as we pulled up Zachary was ready to greet us, even thought it was raining, windy, and cold. From the second he introduced himself I felt welcomed and top of his priority. I will highly recommend him to anyone I know looking to purchase a vehicle.

cggarb

Oct 29, 2012

I just worked with John Carl and Scott Link on the (attempted) purchase of a new car. Another dealer ended up having the exact vehicle I needed, so we weren't able to make a deal work. But I wanted to recognize the efforts that the Germain team put in to get me into the car I wanted. They were very professional, polite, diligent, and hard-working. I would definitely recommend Germain Ford.

amfewell

Oct 28, 2012

When we went to Germain Ford last month we were desperate. We had bought a 2003 Ford Crown Vic from another company closer to home the year before and the car turned out to be a real money pit. We spoke with dealer Zack Manning and told him about our problem and our need for a working vehicle. Zack turned out to be a lifesaver because not only did he give us a great trade-in value for the Vic he also gave us a sweet deal on a 2005 Ford Taurus wagon. We truly appreciate Zack's help, but more importantly, we appreciate him putting customer service over commission. Because of Zack, Germain Ford will be our first stop for car shopping.

carverc

Oct 23, 2012

Had a great experience with the salesman Zach Manning and sales manager John Martin. Would recommend Germain Ford. Felt I got a fair deal and was advised of some nice options available.

redeye4

Oct 10, 2012

Germain made great effort to make my car buying experience FUN. I appreciated the way that Chris made contact via email, then followed up by phone. He kept in touch by phone, but was not pushy.

mystery9

Sep 10, 2012

We came in to purchase 2 new vehicles and I have to say this was the most painless transaction I've ever had when purchasing a new vehicle from a car dealership! The sales rep and his manager were both friendly, helpful, and honest.

horst_jeff

Aug 16, 2012

This team of sales people are top notch! From the moment we walked in, they were attentive to my needs and answered all of my questions. Most importantly, The Team at Germain Ford, Bill, John, Doug and the rest, were non-agressive, pleasant and kind. I'm thrilled we went there for my car. I've lived in NY without a car for some time and this was the perfect introduction back to the mid-west. Thank You Germain Ford - looking forward to the future with you! Anyone looking to lease or buy would be lucky to benefit from this group of professionals.

sayspence

Aug 13, 2012

John was very professional and I am glad to say that Germain Ford supports out troops by employment after they return from active duty. John served our country, is a gentleman and a professional. I will certainly return again.

Teacher8

Aug 7, 2012

My husband and I were looking for a used car to downsize our monthly payments. John made it an easy process, got us more value on our trade-in than we expected and an excellent deal on our new car. We both couldn't be more pleased with John's level of knowledge about all cars and his no pressure sales. We were happy to do our business with him and would recommend him to everyone. Thanks for a great car buying experience, John!

pamccolgan

Aug 6, 2012

Ryan did a great job, he was responsive, quick, and honest. I typically don't enjoy buying a new car as I am apprehensive about the experience; Ryan made the whole thing very easy and was honest about my options without being pushy. I bought a Ford Fiesta, but I qualified for a much pricier vehicle, Ryan never once tried to push me in another direction working with me on finding the right vehicle, taking his day off to make a call to have it delivered and then following up with me. Also, at the time of pick up he made the process easy and ran me through the basics of the car. Great experience all around!

cotygrizzle

Apr 3, 2012

I thought everything went fine until I paid the car off and had a prepayment penalty and Ron the finance told me there wasn't a prepayment penalty. So, me being the trust worthy person I am I believed him and signed the contract without reading. Because of Ron, I will never believe any BS that comes out of any employee of a dealership. And I will NEVER buy from Germain Ford and I will tell everyone I know about my experience.

TC2012

Feb 6, 2012

GREAT EXPERIENCE! Met John Germain on our initial visit. He was very personable and willing to help my husband and I. We were so impressed that we came back with our son who was in need of a car. John found a great car that met our son's requirements and budget. Scott Link, the floor manager, is outstanding and oversaw our entire sales experience. He and John went beyond in customer service and made us feel that we were the most important people there. Our experience was exceptional. I felt totally confident that these two gentlemen were looking out for our son and our best interests. The financing team (Ron and Shane) did a great job explaining all the financial details as well as finding us the best rate. I definitely recommend John, Scott, and the Germain Ford team.

lleach09

Nov 20, 2011

They said they could not get me financed but went to Chey and got financed with Ally (formally known as GMAC)! I think they should have worked harder to get this done and get me the truck I needed!

mntnman1

Nov 6, 2011

Always top notch service. Very customer oriented and Germain always has the customer'sbest intrest priority one. Always go to the dealer even for something as simple as an oil change.

kbrady1224

Nov 1, 2011

We had a great experience here. We visited three different dealers over the weekend and they all wanted to play the negotiation game and did not look at my trade-in properly. Germain Ford began by appraising my car properly and then came to us with their final numbers. We asked if they could change one thing and they could not because they would lose too much money. I am in a three year lease which I will be going back to them for my next car. Significant other lease is up in six months and she will be going there as well.

twachalec

Oct 31, 2011

Lee was very personable and made sure that I got exacly what I wanted in my new car. He didn't give off the typical salesman feel, he was very laid back and wasn't pushy. I plan on sending him future business from my family and friends.

traalblzr

Oct 29, 2011

I bring all of my vehicles there and am very pleased with service. I only deal with Lori Arveson and everything away goes smoothly. Thanks for doing such a great job.

User.name

Oct 28, 2011

We are just starting the process of finding a new car. Ben has been very helpful with our search for the right fit. He took our wish list and desires and is being very helpful in our search. I like the attention without the feeling of pressure to purchase a car that might not be exactly what I want. I am confident that Ben will be the saleman to help us. I would recommend him to anyone I know looking to buy a new car.

curlygirl40

Oct 27, 2011

Lee always goes above and beyond what we need whether is for refinacing or for service. Couldn't ask for better rep for your company.

Srg1215

Oct 25, 2011

Ben went above and beyond each time my husband and I were in to look at buying a new car. Ben goes above and beyond for his customers and is the only person I would deal with at Germain Ford! He is very low pressure and will patiently answer all of you questions!!

bleezer

Oct 25, 2011

We had a wonderful experience with Germain from the beginning to the end. Deciding to buy a car is stressful but Shane did everything he could to make the whole purchasing process easier and less stressful. He is experienced, got us a great rate and explained everything we were signing during the process. We left Germain knowing that the next new car we purchase will be from this dealership. Nothing but professional customer service from the first step thru the door to driving your new car off the lot.

kval4532

Oct 24, 2011

James Soto did an outstanding job with a internet search to hunt down the perfect car!! James Soto did an outstanding job with a internet search to hunt down the perfect car!!

JesseAdkins

Oct 24, 2011

Lee Green is an amazing sales representative!! He was very patient with me and worked with me regarding my finances and really made my overall experience a pleasant 1! Because of him I will make several referrals and I will certainly come back when it's time to purchase a new vehicle! Lee has contacted me even after the purchase of my car to follow up with me to see how I'm enjoying my a ford fusion and has made several attempts to contact me regarding service, oil changes or if I even need anything!!! He's just an overall great person! Germain really should recognize his hard work and dedication to customer satisfaction! Germaine truly have a quality, top notch dealership!!!

ggohlke1

Oct 22, 2011

I had a very positive car buying experience with Lee Green at Germain Ford. Lee is curtious, knowledgeable and professional in his approach to automobile sales. I have been very pleased with my purchase and would certainly visit Germain and ask for Lee Green when I am ready to purchase my next vehicle.

Darenfife

Oct 21, 2011

Ryan meet us in the parking lot after we had stopped by to look at Explorer's. We had been looking for about five months, had an Explorer ordered from another dealer but due to their lack of commitment to us we did not get it. My Wife and I had decided to buy a 2011 Lincoln MKX from Bob Boyd Lincoln down the street but when we got there they acted like they really didn't need our business. Ryan was no pressure sales person. Quoted us a reasonable price, we had done our homework so we knew what we wanted to pay, was polite, considerate and seemed interested in our needs. Germain also was the only dealer who would even start off close to a fair price for our trade. We got more than what we needed but we are very happy we did buy the vehicle from Ryan at Germain Ford. I have already recommended Ryan to several friends at work who are wanting new cars this year

johnnyo4094

Oct 20, 2011

We moved here a year ago from Cincinnati and have purchased two used cars from Germain Lexus prior to moving here. When it was time to get my Ford edge serviced after moving here, we thought we would give Germain Ford a chance. It was a very wise decision. Lori Arveson was the first person we dealt with and have been extremely satisfied with her assistance, knowledge of cars, friendly personality, answering questions, providingg information, and getting my car serviced quickly. The work was always done in a timely basis and correctly. Your mechanics do a super job in servicing my vehicles. I have developed a confidence level in their ability to do the job right. It is a pleassure dealing with your service department and hope that the experience is just as good when we look for new cars.

jc55

Oct 20, 2011

My buying experience at Germain Ford was very positive. My saleperson John Carl was topnotch. He was low pressure and very knowledgable and got me into the vehicle that was right for my needs. I test drove several models. Even after the sale it has been several months and John has been courteous to keep in touch to make sure I was satisfied and offered any services if needed, including just dropping the vehicle by for a carwash. I would highly recommend him.

John123456789101112

Oct 20, 2011

Ryan was a very big help to me when deciding upon the car I wanted to purchase. He had a ton of knowledge about any car I asked him about and was very nice as well. I ended up buying a Monte Carlo and even though it wasn't a ford he still made me feel very good about my purchase and I will come back to him next time I buy a car!

twoodall85

Oct 20, 2011

I had just a short amount of time to purchase a vehicle when I was referred to Ryan at Germain Ford. He was very informative of the different makes and models, he was professional but also light hearted. I had a great time finding my car and am very thankful that I followed through on the referral I was given! If you want to feel confident and comfortable in your decision making go see Ryan Hauger at Germain Ford off Sawmill Rd! Thanks Ryan!!

jeffox1762

Oct 20, 2011

John Carl was very polite and respectful of the customer's time. He wlaked through each important aspect of how to operate my new Flex. Overall the sales staff were not too pushy and looked at other dealerships for similar vehile but I ultimately seleceted one Germain hadon site.

Sawmill Beth

Oct 20, 2011

Ryan Hauger is an amazing salesman! I have never had more fun buying a car in my life! He is a genuine talent, and Germain is lucky to have someone so passionate about what they do! I always hated car salesmen, I can't say that anymore....Ryan changed my whole outlook on the car buying experience. I know I will have my truck for quite a while, but I secretly hope he will still be there when I need to buy another one! As long as Germain has Ryan Germain will have me as a customer!

Mkopasz

Oct 20, 2011

John was a pleasure to work with and always helpful. He kept us informed of the process and always did whatever he could to make sure that we were satisfied.

weissave

Oct 19, 2011

I had a bad experience with another dealership and went to Germain Ford for service. They were excellent and fixed the matter the first time. I am very pleased and highly recommend their service department. I now take all my cars to Germain.

bradleykh

Oct 19, 2011

This is the second vehicle I bought from Lee Green at Germain Ford, a new 2012 Escape. He work hard with my wife and I to find the vehicle for are needs and price range. Which lead up to happly buy are new vehicle.

gjogden

Oct 19, 2011

First time buying a car. Recieved a complimentary car wash and gas fill up. Told lee what kind of car i wanted so i didn't have to look arond too long, which was nice. I'm enjoying the car and will come back again.

patwolfie

Oct 19, 2011

By far the most knowledgeable and friendly salesman I have ever worked with. The other dealers we visited made me rushed and were very rude when I did not buy a car in the first 45 minutes. John Carl was patient and understood that a car purchase was a major decision. He even understood when I did not want to buy what was on the lot and wanted to order from the factory. My experience with Germaine, especially John Carl, was extremely positive and would highly recommend them to all my friends and family.

standerf

Oct 19, 2011

I had a great experience with this dealer. My Salesman- John Carl- was very nice and helpful. I will recommend him to friends interested in purchasing a car.

mikemohr

Oct 19, 2011

Working with John was a very simple, low pressure experience. I worked with him off and on for a month or more before I finally made the decision to move on a new car. I appreciate all the patience he showed in sticking with me while I test drove various vehicles and allowed me to put some thought into my decision.

raderm

Oct 19, 2011

We had the best Sales Rep and Finace Manager: Scott Cropper and Jason Spires! They did wonderful and I highly recommend those gentlemen to anyone! They went over and above they're duty for Outstanding Customer Service and One on One the whole way through the process. They stayed and walked and talked us all they way through till we left the lot with not ONE Vehicle but Two! I will have them again! and I have made it public what kind of service they gave us. My husband and I couldn't be happier. They're customer service was again outstanding. They waited on us like we were royal. We were impressed to know end! If there were more sales/finance reps like these gentlemen I would have bought a long time ago. Sincerely Mary Rader

10171019

Oct 19, 2011

I purchased a vehicle at Germain Ford early in 2011, but was not happy with the overall experience. I expressed my concerns in a Ford survey at that time. I did not receive a response from Ford or Germain.Nevertheless, I went back to Germain Ford recently to again purchase a new vehicle. This dealership is very close to my home and, therefore, is the obvious choice.The salesman at Germain was friendly and knowledgeable. However, the vehicle I wanted was not in stock. I asked if they could "search" for the vehicle I wanted, but was told no. I did some research on the internet and located the vehicle I wanted at another Ford dealership 40 miles from my home. This was the closest dealership that had the vehicle I wanted. It was a completely different experience at the other dealership. The salesman and sales manager seemed very interested in making me a happy customer. The people there, overall, were much friendlier and were interested in me. There were several other customers in the showroom while I was there and it seemed that all of them were happy.I would have much preferred to purchase the vehicle from a dealership closer to home. However, the difference in the quality of customer service was striking.

osufan311

Oct 18, 2011

I had a good experience purchasing my new car with Lee. He was very informative and charasmatic. I wasn't expecting to purchase a car that day but he was so helpful and got me a great deal!

ford2004

Oct 18, 2011

When I was in the market for a used truck lee was very helpful in the process. He listened to what I was looking for and made the entire experience quick and enjoyable.

sdking

Oct 18, 2011

Lee was extremely helpful. He set up my cell phone for hands free incar use. Only one set of keys were available when I picked the car up. Lee followed up and called me to let me know he had secured a second set. While getting my first free service, I walked to the showroom to look around and Lee was there. He was his normal outgoing and friendly self.

mdsmith

Oct 17, 2011

Lee was very helpful with my new car sale. He walked me through the process and kept me updated on my new car. He showed me how to use the electronics in the car including the radio and connected my cell phone to the car's system. He was also very helpful when unfortunately about two weeks after I got my new car another driver rear ended my car and I need repairs.

scowar

Oct 17, 2011

Lee at Germain is fantastic! Honest and committed to his customers. No games played just a great deal! I've been buying and servicing my Fords from Germain for over nine years - I've been very happy.

kathrynn06

Oct 17, 2011

Amazing customer service and friendliness provided by all employees of Germain Ford during my visits there to purchase a new vehicle and to trade-in my old one! Ryan Hauger worked very well with me by providing answers to any and all concerns or questions I had during the process. He is a great salesman and asset to Germain Ford!

cpoloma

Oct 17, 2011

In reply to the attached email:This has to be about the most unprofessional dealership I have EVER had the misfortune to do business with.Went in for my SECOND Ford Mustang as I had purchased my first from them in 2007. The first was a car that was just something off the lot and this time I really wanted to order the car of my dreams instead of just settling. HUGE MISTAKE ON MY PART. I was promised a build and ship time of about 6-8 weeks and promised regular updates via phone and email up until the car arrived at the dealership. Now I fully understand things can happen but I was absolutely floored that the dealership took my deposit and would not provide ANY information about the whereabouts or status of said order for over 8 weeks despite repeated calls and contacts. The most I ever got was the repeated "I'll have my supervisor call ya' tomorrow man, promise!" and of course they never did.Finally, I was reduced to driving back to the dealership myself to request a refund on the deposit as I couldn't tell if they even submitted the order to Ford. Only upon arrival was sales agent (miraculously) able to tell me the car was indeed on order and due to arrive in about a week. I informed him at that time I was STILL (albeit annoyed)interested in the car and would still like for them to call me when it arrived.Order placed and deposit was taken April 1st...refund requested and received May 20th....it's mid-OCTOBER...and I'm still waiting for a call. Thanks for the awesome service...I hope it was worth losing a previously loyal customer.Chris"Wanted to thank you for your purchase once again. I hope everything is treating you well. This month at Germain Ford we are having a contest with all the sales people here. As you all know I take my career very serious and would love the positive feed back. I wanted too see if I could take a few minutes of your time go to one of these websites or both of them and talk about your experience here at Germain Ford and Myself. Thanks again everyone and please call me if you have any questions about anything." Ryan Boomer HaugerGermain Ford7250 Sawmill Rd Columbus, OH 43235Sales Consultant

jeffpolhemus

Oct 17, 2011

I have purchased many cars (5 and 1 lease), from Dick Ruhl and Germain Ford because of one person. Ricart sometimes was a few dollars cheaper, Lee Greens word and integrity and the service he provided before, during and after the sale, is what kept me coming back. We will be back for my sons pick-up truck.Jeff Polhemus614-562-1887

Sherry Homier

Oct 17, 2011

I was specific on the color(inside and out) of Fusion I wanted and Lee found it in Michigan. The only one he could find. I didn't want a spoiler,which it had,but I sacrificed my dislike for them to get my car. Thank you Lee for making my new car experience pleasant. My previous car was 15 years old. As you see,I hold on to my cars "forever". The only thing that would have made my experience more pleasant would have been the cost. Less of course.I have recommended Lee whenever I hear of someone shopping for a new car.Sherry Homier

lgillespie79

Oct 17, 2011

Lee was a very informative and friendly salesperson. He also got me a great deal on my trade-in. I would recommend him to my friends and family.

Bert/Dawn

Oct 17, 2011

Ok, we would recoommend Ryan Hauger at Germain Ford because he went along with everything we wanted him to do for us. He didn't rush us around. He had things done to the car we saked him get fixed, he worked with us on the price,and he treated us as if he wanted our return business some day as well as us sending car buyers his way.

John G Evans

Oct 17, 2011

Lee Green was recommended to me from a previous customer. I was looking for a 2009 Shelby GT 500 Mustang. I contacted Lee on Monday and had the car on Thursday. He even went to Detroit to pick the car up for me. The car arrived with a minor wheel blemish that was taken care of with no cost to me. I would highly recommend Lee to any other Mustang purchasers.

lrw10

Oct 16, 2011

Germain Ford exceeded my expectations as a first time car buyer. My boyfriend and I immediately felt comfortable when speaking with Ryan Hauger. He not only was friendly and knowledgeable but also patient and understanding as we took our time making a decision. We had visited other dealerships before the visit to Germain in Columbus, which I must say is not a short trip for us living in Crestline; and none of them offered the friendliness and comfortable environment as Germain did. I would most definitely recommend this dealership. Our overall experience was great!

mmschmitz

Oct 16, 2011

Lee Green was great to work with when we were buying a new vehicle. He was so great we never looked at another dealership after meeting with him. When we needed a second new vehicle, we returned to work with him again!

syxkelly

Oct 16, 2011

This is the third vehicle we have purchased from Germain through Lee Green. Whenever we are in the market for a new vehicle, we contact Lee immediately. We feel he is honest and trustworthy. I am sure there are other salespeople just as honest, but Lee builds personal relationships - that goes a long way with me!

mcginnis710

Oct 16, 2011

Have dealt with Germain Ford for many years and have always had great service from every department and Lee Green was exceptionally wonderful in the sale of my new Escape.Sincerely, Colleen S. McGinnis

sk106208

Oct 16, 2011

Lee went above and beyond in helping me find a new Ford Fusion. He was very detailed in showing me the features of my new car and never seemed to be in a hurry. I plan on coming back for future purchases.

rkayne

Oct 16, 2011

Lee Green answered my internet query. He was very friendly, patient, and not pushy. He explained about the car, waited for me to make up my mind about it and never pushed me to buy. Lee let me take the car for a drive to get a good feel for it. The dealership is clean and the people friendly.

sglobokar

Oct 15, 2011

I had a very pleasant experience with Lee Green. I was in need of a car immediately, had limited funds, and he did a great job finding me a reliable safe vehicle at a good price. When I am ready to buy again, I will call him.

lmobley414

Oct 15, 2011

I have and will continue recommended lee green and Germain ford. Everyone was very nice to me but lee was awesome. he really showed that he cared about my situation and made sure that i was happy with my car and the price. He answered all my questions and made sure that i understood what was going on. (im not too car savy...) My parents recommended him to me and they did NOT steer me wrong!

sheryl stoll

Oct 15, 2011

I have worked with Lee for many years and my 2010 Fusion is my third car from him. he is one of the most honest, genuine, fair and friendly salespersons at any car dealership I have ever worked with. He understands my needs and budget and doesn't pressure me to buy more car than I need or take on extras that won't work for me. he knows that when our daughter finally :) gets her college degree, hopefully next year, her gift will be a Ford Focus or Fusion, not sure yet, if they maintain their high rankings. :) Lee is great and cannot say enough about him.

GJ McGinnis

Oct 15, 2011

My entire family has dealt with Lee Green many times for both new and used cars! Right now my husband is driving a new Ford Fusion; my oldest son has a used Escape; my youngest son has a Ford Ranger; and I have a new Escape... all purchased from Germain via Lee Green. I began dealing with Lee back when it was Dick Ruhl Ford, and I can't even remember exactly how many cars we have purchased from him over the years. I know he put me in my favorite car EVER... a black-on-black souped-up T-Bird.Over the years Lee has always treated us like royalty, but also like an old friend or family member. I trust him completely, which is quite a statement regarding car salesmen!We've also received excellent treatment from Dean Mosier in the service department. Again, it feels as much like a friendship as it does a business transaction. Every time I have needed to leave my car overnight or for multiple days Dean makes sure I have a complimentary rental car so that I am not stranded. The last time I went in for service there was talk that this policy might end. I certainly hope not. As many cars as we've purchased from them, as well as extended warranties, it just feels "RIGHT" that Germain ensures 100% satisfaction and makes us feel "special". It's a big part of why we keep returning to this dealership!I do miss Dick Ruhl though. Now I don't even know who runs the place. That's my only complaint.

kipwortman

Oct 15, 2011

Lee Green was super. I would return because of him!!!! We have purchased 3 vehicles from Lee.We are going to return in the next few months to purcahse anyother new car and we'll ask for Lee..

rdarr

Oct 15, 2011

It was a very pleasant experience for me. Everyone was very pleasant and the price was very good. There was only one problem with the truck, there is a whine in to rear in, but over all it is a very nice truck.

sara wortman

Oct 15, 2011

I have worked with Lee Green several times over the years, and he has never been anything but professional. He is warm and friendly and I would follow him to another dealership if he were to switch jobs! He makes the car buying experience a positive one. Sara Wortman

forbesgreg

Oct 15, 2011

I found Lee Green to be most outstanding in his field of automotive sales. One he is very friendly. Two he is very knowable about car sales finanses where to go to get the best rates. Three the quality of his work is very good its fast and he will do what he said he would do. Customer service was a wonderful experince and refreshing my new used car had a break issue and Mr Green went above and beound the relm of a car salesman to get the issue fixed in a timely manner. My traid in price was more than fair and the price of the car we bought was well within range. My overall experience was wonderful, I would and have recommened Lee Green to my friends. I will be looking for a newer car this Feburary.

thevinnie

Oct 14, 2011

I had a great experience buying a van from Germain Ford. I had searched for several months for the right one at the price I wanted and they had it. The actual processing of the deal took a bit of time, but only because there were so many other purchases going on the same day. All in all, I'd definitely go back!

hatchback123

Oct 14, 2011

I went to this dealership knowing the exact car I wanted to order and Rex and Scott were more than fair in the price we all agreed upon. Shane found a lower interest rate for me than I was expecting. I'm extremely happy with my purchase and wish I'd done it sooner. :)

koryking13

Oct 14, 2011

I had a great experience purchasing my car! Lee was very personable and remembers me every time I come in! The price for my car was decent. However, I would have appreciated more flexibility on the trade-in, since I was paying cash for the car that day.

escapefusionranger

Oct 14, 2011

Linda and I have been looking for Ranger her dad. Lee has helped us with calls and e-mails. We are looking for a Escape Hybrid. We test drove regular Escape at his request and also had us drive a 2008 hybrid that was a trade-in. It was a nice vehicle, but just a color we couldn't live with. Maybe we'll find something soon.

vzink

Oct 14, 2011

We purchased multiple cars through Lee Green, and we feel we received quality advice and good service after the sale. At times, we could give him the request to "keep his eyes open" for us, and he was helpful without badgering.

jbsixpack

Oct 14, 2011

I bought a used car in July 2010.I went to many dealerships looking for something in my price range.When I went to Germain Ford Lee was the salesman who helped me.I was impressed right away with the laid back way he has when selling cars. It is hard to shop for cars when working with high pressure salesman. Lee and I were able to talk about the sale without pressure and I bought the car I wanted.I will work with Lee on any future car purchases and will recommend him to my friends and family.

dmarlow2

Oct 14, 2011

Lee Green was the salesman that help me. I couldn't have asked for a better car buying experience I had with him. He helped through the buying process and when I began having problems with my car he was right there to help me. He was truely concerned for me and not himself. I wouldn't consider seeing anyone else after this. I stongly recommend him every chance I get to anyone that will listen. Thank you Lee for changeing my car buying experience into a positive experience.

mleidheiser

Oct 14, 2011

We have purchased 5 used vehicles from Lee and found him to be freindly, informed, and willing to go above to get what we needed!

mirandaosu

Oct 14, 2011

I don't appreciate emails telling me to leave POSITIVE feedback. I would rate my experience at the dealership decently if I had been asked to leave feedback without the word "Positive" I would give my honest opinion, but this makes me not even want to buy a FORD.

ghewit

Oct 14, 2011

I needed to have my ignition switch repaired and oil change performed on my 2006 f-150 I just purchased a few months ago. So I came to the dealership to get my car serviced and they were booked. I made an appointment for a couple days later.after setting my appointmment I called my salesmen lee green to inquire about getting a lonaer. He told me no problem and gave me a name and number of a gentleman to call in the service deptartment. So I called to arrange for loaner and it didn't seem like this gentlemen was gonna get me one. I called mr. Green back and told him. He said if they couldn't get me a loaner he would take me home himself. So I arrive on day of my appointment and meet ron moon. Tell him what's going on with my truck. He ask if I just bought it and I inform him I did. He gives me oil change I needed for free. A$ 50.00 service for free because he said it should of been done before I bought truck. Also back to loaner. The service guy was unable to get me one. With out me even asking lee had already arranged to for a loaner car to be there for me and charged it to his personal credit card. I couldn't have been more shocked. Its service like that will keep me a germain customer for life.

kevinsobish

Oct 14, 2011

Ryan help me find a car quickly and one that would be econominly great for me and my family.after looking at a few cars he help me find the perfect one.

Terri McG

Oct 14, 2011

Lee has been awesome to work with! He listened to our needs and searched until he found the right vehicle for us. We had such a great experience with him on our first purchase several years ago that we are now in process of purchasing a second vehicle. He is always cheerful, friendly, helpful and full of information to help us make the right choices. We love working with someone like Lee who actually exhibits great customer service and you know it is "real". Most people/companies just talk about it or advertise that they offer great customer service but don't even come close to knowing what that means.

meg799

Oct 14, 2011

Mr. Green was very helpful! We were interested in a used focus, but he was able to show us all the new technology that the new cars had! I can't wait to buy my new ford.

timdehnart

Oct 14, 2011

I worked with Lee to find a vehicle after my focus was totaled. He not only found what I was looking for but he found something better with a better payment. Then The company I work for needed a passenger van. He found me one in less than a week. I have reccomeneded him to several of my friends and will only use him when I look for my next vehicle

maroon van

Oct 14, 2011

I recently purchased a 2011 Econoline from Germain. My sales person was Lee Green. I cannot overstate his knowledge and professionalism during the transaction. I was confident that I had all of the details needed regarding the van itself as well as the financing to make an informed decision. My husband and I have owned at least ten Fords during our 37 years of marriage and have had them all serviced at one time or another at Germain. I think our loyalty speaks volumes as to our feelings regarding our experiences with the service center. The service center has been reliable and the costs fair. They have always taken care of concerns before and after service promptly and to our satisfaction.Thank you,Teresa Crye

vicki griff

Oct 14, 2011

Mr Green is very knowledgible sales person of the auto industry. He is very kind, curious and treat his clients with respect. Mr Green would make a great asset to Germain Ford. I have nothing negative to say about Mr Green. Good Luck!

teachersusan

Oct 14, 2011

Lee was very friendly and answered all questions. He explained all of the vehicles options and demonstrated how to use them. He was very patient and listened carefully for what type of vehicle I was looking to purchase.

Bruno Masdea

Oct 14, 2011

I have never had a problem with the sales and service people at Germain Ford.The free car wash is a great feature . I also enjoy the hot chocolate machine. Bruno Masdea

ericmackenbach

Oct 14, 2011

Ryan was great, and easy to work with. Fair deal on a great SUV. Would highly recommend. Ryan has been very good with follow up after the sale as well.

Lizarddem

Oct 14, 2011

I went to Germain in February 2011 in hopes of a brand new vehicle. I called first and spoke with Ryan on the phone, I immediately new I was going to enjoy working with him. He was very patient and friendly. We were there for 7 hours and we enjoyed every moment. He made sure we were taken care of and that we left in something that was not only affordable but would work for our family. He knows his work and what he does, not like your typical salesman. He didn't try to manipulate us as a customer, but really listened to us and put our interest first! I will come back to Ryan Hauger for our next vehicle!!

ford810

Oct 14, 2011

Lee was prompt in approaching me, very friendly and eager to help me with my search for a vehicle. Later contacts with him proved to be just as enjoyable. Lee is a nice man and I wish him well.

ianhammons

Oct 14, 2011

Ryan Hanger of Germain helped me buy a car last March. It was the smoothest, hassle free car buying experience I have ever been through. Ryan was very friendly and knowledgeable. The car has been great and trouble free. I would from Germain Ford and Ryan again.

msjill11

Oct 14, 2011

I went to Germain Ford which was recommended by my father, Jack Morgan. He happened to know Lee Green and suugested I deal with him. My experience was good, he was very helpful and informative and worked with us to get the car I had chosen. I have given this rating because Lee was so helpful and made sure I got a good car. Was very hospitable and pleasent to talk to. I then recommended him to my husband who also went there and purchased a truck. All in all it was a good experience.

rzamary

Oct 14, 2011

Lee Green was a pleasure to work with and a true professional. I have interacted with multiple salespersons over the years across many different manufactures and I would rate my experience with Lee as one of the best.I would have purchased from Germain if the comparison deal was within range that is how favorably I think of Lee. Yet, the purchase price at another dealer along with 1.9% interest was substantially in my favor and one I could not pass on

Jamie Buddelmeyer

Oct 14, 2011

Ryan was very informative and knowledgeable about our New Ford Edge. We were debating between the Edge and Acura MDX. If it wouldn't have been for Ryan we might not have purchased our Edge. He was very down to earth and not pushy which we really liked his approach. Many salespeople at dealers can be rude, but Ryan was friendly and treated us better than I have ever seen at a dealership. We love our New Edge and could not be happier with our entire experience!!!

BigVanGuy

Oct 14, 2011

We rated Germain Ford of Columbus, and Lee in particular, as "5-Great" on all applicable counts. Lee was extremely friendly and cooperative. He took time to explore the vehicle with us and, though we had not intended to buy on the first visit, we were made comfortable enough by Lee and the dealership that we bought it that day.We had several questions and Lee never made us feel like we were being difficult or foolish, he checked into everything we asked about.I visited the dealership again when I was in the area (we live in north Dayton) to investigate future purchases because I like Germain's dealership more than the dealerships that we have left in the Dayton area. The price was right at what we considered correct and fair through our research as we looked for this vehicle (15-passenger E-350) for a few months to replace our older one.

Crystalpritt

Oct 14, 2011

Lee and the finance team worked very hard to help me get the vehicle I wanted. I didnt have great credit but they worked exhaustively until they were able to get me financed. I love my expedition and havent had any problems with it. Thank you, crystal pritt dawson

yayitsm4tt

Oct 14, 2011

I purchased my first (and new) car from Lee Green / Germain. As a family, we've consistently bought cars at Germain, and will continue to do so as a result of the exceptional customer service that we get. Not just Lee, but everyone is very down-to-earth and makes the entire car-buying process simplistic. Lee and Germain worked with me to get the best deal available, while at the same time getting exactly what I wanted - and then more.

dstamnes

Oct 14, 2011

My interaction with Lee Green from Germain Ford was the best buying experience I have EVER had. He is a true professional and I appreciate all of his expertise!

GreyJoy

Oct 14, 2011

From preorder to delivery, Ryan made the purchase of my first new car a fun, simple, and efficient experience. Ryan's enthusiasm for Ford vehicles makes him an excellent salesman capable of introducing potential buyers to the car of their dreams.

gthatch

Oct 14, 2011

I have purchased two new Fords here and would not hesitate to go back. My sales person, Lee Green, was great to deal with. He provided all the facts and got me a deal I was satisfied with without any high pressure sales tactics. He is an experienced and knowledgable represenative for Germain Ford. This dealership is very concerned about customer service and follow ups via emails, phone calls, etc., to make sure their customers are satisfied.

michele48williams

Oct 14, 2011

Lee Green was truly a BIG BIG Blessing for me when I was in my Chapter 13 Bankruptcy, and I sent and email out needing help in financing a car LEE GREEN was a total champ, he worked with me and made sure I was able to walk away with the quality car I was really in need of. I'm telling you he is the best sales man I have ever worked with in my entire life. I would most diffently work with Mr. Lee Green over and over again.He help me with my fresh start. Now that I'm out of my Bankruptcy, I know with out a doubt, I will no longer have a problem financing again. We certainly need more Car dealers Like Mr. Lee Green, He truly made a differnce in my life.THANK YOU, THANK YOU MR. LEE GREEN YOUR THE BEST!!!!!SincerelyMichele E. Williams

lucy2011

Oct 14, 2011

Lee was so great to work with! I told him what I wanted and he helped me so I was able to get what I wanted! I love my car and I loved the great experience that I had with Germain Ford and Lee Green! Lee was very friendly and easy to talk to and work with, even with my Dad there!! Thank you so much for a wonderful experience Lee!

kbloir

Oct 14, 2011

Buying a new car isn't at the top of anyone's list of "fun" things to do, but I have to say that the folks we worked with at Germain Ford really did make it enjoyable. Rex, our sales consultant, listened to what our needs, wants, and concerns were, and very patiently worked with us to help us find the vehicle that best fit our needs, and budget. Shane, in finance, also was great to work with as he explained all the fine print and details.

Mousetrap

Oct 13, 2011

I worked with Ryan Hauger last year when I was looking for a new car. He was (and is) pleasant to work with, helpful, patient and sincere. I appreciated that he was not a "pushy" salesman. The other Germain employees were helpful as well and seemed to support each other. I am very happy with my Ford Escape.

paparoache

Oct 13, 2011

A month ago I bought my F-150 at Germain from Ben Westbrook. Despite being there an hour past closing time Ben remained patient and helpful. He even came outside afterward to show me how everything worked in the truck. Yesterday I stopped in because my phone wasn't syncing with the truck anymore. Ben came outside, fixed the problem and spent 20 minutes showing me how to fix it myself! The dedication to customer service these guys show is incredible! I doubt I'll ever buy anywhere else. Thanks Ben!

dnis

Oct 13, 2011

Came in looking for a new vehicle and met with Ryan Hauger. What a great experience. He was friendly, helpful, personable and really knew the product line inside and out. I highly recommend Mr. Hauger and Germain Ford!

nschaeffer2

Oct 12, 2011

I came into Germain looking for a new F150, Ryan went more than out of his way to help me order one and kept me updated throughout the entire process. Ryan was hands down the best car salesman I have ever worked with. Anything I needed or wanted he took care of for me in a timely manner. He was easy to work with and became a great friend along the way. Ryan not only was a salesman but also a good friend all the way. I will without a doubt come to see Ryan when I buy another car.

MFD419

Oct 12, 2011

I came to Germain Ford really trying to get out of a car into a truck. Mostly everyone told me i would not be able to but Ryan really went out his way to make this happen. He also was very freindly and gave me a great deal as well.

jhudkins

Oct 12, 2011

Shopped around at several dealerships when we purchased our last Ford F150 Supercrew. It came down to Germain and one other dealer and although we chose another dealer I would not hesitate to purchase a vehicle from Germain in the future, Ben Westbrook our salesman was great and I would shop with him again in the future.

Nsharma

Oct 12, 2011

I purchased a Ford Fusion Hybrid from Germain Ford and had the pleasure of working with Ryan Hauger. From the start, Ryan was professional, courteous and most importantly helpful. He answered any and all questions and even anticipated my needs in a car. He made the experience easy and not at all like the horrible times I have had at other dealerships. In fact, earlier that day I had such a bad time at another dealer that I was about to call off car shopping for a while. However, I really wanted to see the Fusion Hybrid so I stopped at Germain and I am glad I did. Ryan not only has the knowledge of Ford and the cars but he also has excellent customer service skills and does not rush people through the process. I have sent several people to go see him for a new car and I am sure that in the future when I am ready for another purchase he will be the first person I call!

radiology5

Oct 12, 2011

My husband and I drove 80 miles to visit Germain Ford. We heard such positive things and felt it was worth the drive. We were greeted with a smile and a handshake from Ryan Hauger. He went out of his way to answer our questions and had a lot of knowledge of each vehicle we discussed. Ryan explained the lease program to me very clearly,(leasing was something I was interested in.) My husband and I were both very pleased with his patience as we were making our decision. Needless to say we drove the 80 miles back home in TWO new vehicles!! A Ford Ranger and a Ford Edge. We couldnt be happier with our deals and will continue to buy/lease from Ryan Hauger at Germain Ford.

cprater2

Oct 12, 2011

I returned to Germain to trade in my car that I had purchased, also at Germain Ford, just the year before. I was assisted by Ryan Hauger in my search for a good used vehicle that would more suit my needs than my previous vehicle. I explained my situation to Ryan, who was more than helpful in getting me the best deal possible for my new/used car. Even after the sale, whenever I would return to Germain for service, Ryan is quick to greet me and to make sure that I am completely satisfied with my vehicle. I even brought my wife in recently to purchase her new vehicle. I would recommend Ryan to anyone searching for a new or used vehicle.

hskinner

Oct 12, 2011

I bought a 2011 Edge... and love it. Ryan was very helpful. I wasn't sure if I was going to buy a new or used car. Ryan let me test drive the cars I requested and worked with me to get the car I wanted. I would recommend him to anyone.

tshapaka

Oct 12, 2011

I purchased one of the last Rangers at Germain. They're lot stock got me here and Ryan Hauger closed the easy deal. Ryan arranged an additional $500 dollar more for my trade-in that sweetened the cash back offers on the table. And he provided additional incentives where able. He set up a quick order in the parts department and the service lady quickly serviced my rear compartment; with a smile. Ryan professionalism was instrumental in finalizing the deal, and the smooth finance department was a steal. I came in with no leverage but left with full coverage. Simply, put your trust in the man that can solve the cube of Rubik and you will have no car dealership headache.

cds614

Oct 12, 2011

I have purchased two vehicles from Germain both with GREAT success. The first time I bought a 2003 Ford Ranger which was in great shape and I paid well under retail price. I worked with a salesman named Ryan who was knowledgeable, courteous, and I never one time felt pressured into anything. Nothing like the sleazy sales people at JIM KEIM FORD whom I also dealt with around the same time. After several months I needed more power than my Ranger had to offer so again I went to Germain and had the pleasure of working with Ryan. I ended up with a Chevy 1500 that was in great shape. Again I payed well under retail value and Ryan pulled some strings and got me $500.00 OVER the trade in value on my Ranger. The Chevy however didn't have any floor mats in it which made me very disappointed. Ryan saw that I was upset and offered to pay for my floor mats out of his commission. Have you ever heard of such a thing? A salesman whom genuinely cares about his customers. I would recommend this dealership to any friend, family member or stranger. I will never buy from anyone else.

kristabebb

Oct 12, 2011

Last year my family and i were looking for a used suv that was larger and would meet our needs better than our equinox. After.months of searching, dealing with typical car salesmen, we finally happened upon Germain Ford. Ryan greeted us with knowledge and experience and an unfound friendliness we have not yet. He helped us search thru our criteria and eventually we found a navigator that might meet our needs. Upon driving it and finding that it wasnt exactly what we wanted, Ryan understood and said he would keep his eye out for what we wanted. The next day, he called me to say a.trade just came in and it fit our criteria exactly. The next day from that, we drove away in our beautiful 2005 Ford Expedition! Even a year later, we still love our car! Ryan also always seems to find the time to visit when we come in for oil changes. I have never experienced a nicer sales person, and i can also say hes became a friend! Thank you Ryan!

imaybethefirst

Oct 12, 2011

I visited Germain in late 2010 to purchase a new vehicle. I had in mind a general idea of what kind of vehicle I wanted. Ryan helped me see the differences in the few vehicles that I had previously chosen and narrow down my decision to one vehicle. His knowledge was pretty sharp on the vehicle, with only one or two features I found out later that he had not mentioned. It was an excellent buying experience all around and I would highly recommend looking Ryan if you are looking for a Ford vehicle at Germain in Columbus.

titlegirl009

Oct 10, 2011

I was shoping for a new car and Ben was a great salesman. He helped me with all of my needs and wants with my perfect car. He was able to help me choose which car would be best for me and my family and gave us more options than I had in mind! He always had a smile on his face and was very helpful. I would recommend Ben to anyone of my friends and family.

leslie11

Oct 10, 2011

We were set on buying a Ford Edge and went to a few other dealerships before Germain. The name Germain with its good reputation drew us there, along with the online price of a used Ford Edge that met our search criteria. We were lucky enough to work with BEN WESTBROOK. He was extremely low pressure, friendly, fun, and courteous. He stayed very late past closing hours to help us work towards acceptable terms and complete all necessary paperwork so that we could drive our new car home - not to mention it was supposed to be his day off! BEN was not the typical salesperson and we greatly appreciated that. For our next car we will definitely come back to Germain and definitely want to work with no one else but BEN WESTBROOK. Thanks, Daniel and Leslie Albeit

Brittany S

Oct 9, 2011

I actually went to Germain for a used Honda Civic, when I saw the Focus. After driving it, I loved it. I told John my budget, and he made everything work out. I spent less than I planned on and got a new car! Sync is amazing and John has set me up several times as I have changed phones recently. I had the first oil change (free) done the other day and the service rep was great too. Thanks Guys!

Winger

Sep 7, 2011

The Service Department went above and beyond my hopes. I was thrilled.at the care and concern my Service Rep. Had to make certain that everything was taken care of. He had numerous conversations with Ford over my recalled gas tank straps and the damage the failed straps did to my gas tank. I don't believe anyone else would have pit forth the effort that Ron did to make my wife"s truck safe.

rboutell

Aug 15, 2011

We wanted to buy a Ford from Germain but kept getting the run around and never received any information on available inventory. When we went up there, the inventory was sparse, and the sales person was not even knowledgeable enough to say when new cars were coming in. Went to Jim Keim to buy our Ford, and will now do business with them.

moreraf

Jul 24, 2011

After coming home from spending a year with the US Army in Baghdad, Iraq, I was in need of a vehicle. I had my eye on a 2008 Ford Fusion and from doing some extra research on the internet, specifically on this site (DealerRater), I saw several good reviews on Germaine Ford and specifically on Kris Rivers. Kris is a young and up-and-coming car salesperson. What I liked about Kris was his transparency and honesty with me during the sale process. He was not pushy and he did try to get me buy a car that I did not want. After working and negotiating with Kris for almost a week, I bought my Ford Fusion. Kris provided excellent customer service and is an outstanding professional. If you go to Germaine Ford, ask for Kris Rivers and expect an excellent customer experience!

dlyoung63

Jul 21, 2011

the sale person was very professional. there was no pressure to buy and the test drive was great.car was very clean and looked new.

Joe Fleck

Jun 7, 2011

Lee Green is a consumate professional car saleman! Knew his products, was pleasent with both my wife and myself. Took the time to allow us to drive what we explained we were looking for. Was not pushy and we took three trips before we decided to purchase. His promises have been delivered on and to date, we are very satisfied with the purchase experience. His followup has been timely and to the point! We look forward to a long-term relationship with Germaine Ford!

giangn

May 10, 2011

The salesperson was very friendly to me and got to know my family and what I was looking for in a car. He was friendly and personable every time I spoke with him on the phone, during the sales process and even after the sale was completed. The salesman was a great person to deal with.

drivingirl

May 6, 2011

Germain was a great dealership to go to for my service repairs. I brought my car in for an issue with my front tire axel at 6pm and their service team had it all fixed and finished by 9:30pm the same night. I was completely amazed by this and their quality of work. I appreciated all the effort and dedication of their team put in at the end of their day. I also wanted to put in a good word for Paul. He was very personable and was a great help in assisting me to properly diagnose what I was hearing with my car. I feel he really took care of me as a customer. I am really happy with the service I received and am very excited to have a car that drives smooth again.

Keri Lucas

Apr 15, 2011

When I saw the Sport Trac truck of my dreams, I swooped in to purchase it from Germain. Expecting a hard sales push given I'm a woman, I was delighted by the attitude and friendliness of the associates I dealt with. I ended up purchasing the vehicle.I called to schedule an appointment for service, and while I initially experienced very friendly voices on the other end of the phone, my initial experience was challenging and frustrating in terms of having the truck's oil changed along with some touch-up work as part of the agreement when I purchased the truck. I struggled to find someone who could help me work through the situation given my salesperson had left the business. Thank goodness for Ralph. With pinpoint attention to detail, he personally apologized for the glitch I had experienced and personally stepped forward to take care of my issue. Upon my arrival for service, you would think I was a VIP. Dean opened my door to greet me and it felt as if they (he and Ralph) were falling all over me to step-up the customer service given my initial frustration.As I waited in their lounge with convenient access to wireless for my laptop, I noticed that the stellar customer service I was receiving was that others in the lounge waiting on their cars were receiving as well. It felt good to know that the customer service was genuine for everyone, and not just to make up for a rocky start.When they took me back to see my truck, I was shocked. There it sat...beautifully washed, waxed, and the work handled to perfection. Donny personally oversaw every detail and that truck...well, I can only say that when I got to work every guy in the parking lot was drooling...not over me, but over my Sport Trac.Thank you Germain. You've won me as a customer. Not only because you did the right thing to fix an issue I was having, but because you allowed yourself to be accountable and not make excuses. Through conversation with these three friendly gentlemen, I came to realize that they have been with the company for quite some time. Obviously, they make a tremendous team and one that was sincerely interested in providing the absolute best customer service possible.Kudos to you all. I'll be back.In fact, I've already shared my story with many friends and family, encouraging them to purchase their vehicles from Germain.At Germain, you can say "so long" to all the car salesman jokes and enjoy the refreshing feeling of being treated with respect.Then you can go back to your typical lawyer jokes ;)

fusionlover

Apr 15, 2011

Being a first time car buyer I was not sure what to expect, Jason, John and Tracy made feel extremly comfortable throughout the entrie process. From working through the financing of my new/used car to the trade in of my old truck they were professional, helpful and very knowledgeable. I thank you guys at Germain for the all the help! If ya need me ill be out and about in my new fusion!

Kenhamilton

Apr 7, 2011

My experience was one of the best I've ever had in trading in and buying a new car...I have shopped at BMW and at Volvo and found this experience just as good or even better...To me it all starts with how friendly your sales representative is and if you really believe he/she has your best interest in mind while still making a profit of course..Lee Green did this for me. He was awesome. I will buy many cars from Germain because of my experience in dealing with Lee Green....Thanks Lee !!!!!!!

luckycat1

Apr 6, 2011

My old car was in need of a variety of expensive car repairs and I had had enough. I needed to buy another car in a hurry and was kinda stressed out. I was in the market for a Nissan or maybe a Honda, but definitely NOT a Ford. I looked all over and wasn't finding what I was looking for, especially for the money. My husband is into Fords and kept trying to get me to look at the Ford Fusion. When I wasn't looking, he pulled into the Germaine Ford lot. I didn't even want to get out of the car. Luckily Kris came out before my husband and I got into a fight over cars. Kris was great! Professional, laid-back, good sense of humor, knowledgeable about cars, and NOT PUSHY. I felt like he wanted to help us find a car that would make me happy and not just to get another sale. Honestly, we went to several dealerships in and around Columbus and the experience was not good. I felt like no one really wanted to help us. Of course that all changed when we met Kris. Actually, everyone at the dealership was very nice and helpful. I bought a Ford Fusion and am happy with my purchase. My husband still can't believe he convinced me to buy a Ford! I would recommend Kris and Germaine Ford to all of my family and friends. It was a good experience.

papabear001

Mar 29, 2011

Met promptly. Was asked leading questions by sales consultant. Had personal questions answered. Was able to test drive more than one vehicle. Sales consultant was very amiable to even pulling a car out of the show room for a test drive. Fiance manager was knowledgeable and very helpful.

cnstrz

Mar 24, 2011

This place is amazing. I have only purchased new Fords, and have had the displeasure of working with "MEGA" places in the past, always felt like I was herded in and rushed back out, with my pockets empty. NOT HERE. This place treats you like family. I arrived to smiling faces, courtous staff, and more service after the fact than I expected from anyone. I can not say enough wonderful things about the service department. I am confident in their work, and appreciate their focus on customer service, it makes them worth the drive past the other 2 Ford lots to get to them.

Sandra S. Petry-Bailey

Mar 21, 2011

I have a 2005 F150 Supercrew, it just turned 100,000 miles and is out of warrently...in the last 2 months I have had 2 fuel injectiors go bad...due to timeing and location I had to take it to a repair shop other than Ford...upon finding out that the injectors were covered up to 120,000 mile...I called Ford's customer service line who told me to contact a dealer ...not sure if they would help since I had it repaired at a shop other than Ford.....I called Germain's Service manager, Ralph Cumston on Wednesday last week and received an answer today that Ford was going to refund me the cost of the 2 bad fuel injectors...I was very please with his helpful attitude and his willingness to assist.that is one of the main reasons that my family have purchased Ford's since the 1950's thank you for your help.....

caseymour

Mar 19, 2011

I was in the market for a use car, and being a lover of Fords, checked out Germain. Started out working with Mary, who was extremely polite and kind, despite my lousy credit. She introduced me to Robin, who worked VERY hard to secure me a loan for my Focus. Jason who helped me get the financing was very friendly and helpful, although the first night we started working on it was I was left in a featureless room for almost three hours and was only checked in on twice, but that's okay since I'd rather they be working to help me, than spending time holding my hand. My Focus is in decent shape, although the a CV joint appears to be going bad, and the brakes cause a repetitive squeak. Overall I'm very satisfied with my experience. While the car may have some issues, the sales staff at Germain Ford are extremely pleasant to work with, and I look forward to working with them again in the future!

Mimi8288

Mar 12, 2011

Went out today, looking for a new car and expecting to shop around at 3 (at a minimum) dealers. Upon arrival the service was great. Found the perfect car right away, and since the service given to us by Rex Osborne was so prompt, informative, and friendly, decided to look no further. They went out of their way to make sure I received the best financing option and I never felt pushed into anything. It was an enjoyable experience and day, and I left the lot with a brand new Fusion. The customer service helped ease any stress or apprehension I had with buying a new car. Would definitely go there again for future purchases and will be recommending Germain to friends and family.

ebtguy

Mar 4, 2011

I purchased a brand new Focus at Germain and returned to have some items fixed and the service manager was rude and refused to take care of my issue. This is a brand new car with only 6000 miles on it and the selling dealer refuses to take care of the customer. Service after the sale is the worst and I guess it will require a complaint with the BBB to get the problem resolved.I am very disappointed with the way I was treated and I will be cancelling my service contract with Germain and not returning to that dealership for anything in the future.

moose 4 me

Feb 10, 2011

Kris was knowledgeable, very friendly, helpful and did not pressure us at all while we were looking. Since we were concerned about how the vehicle would handle in the snow, Kris took us to an open parking lot that had not been plowed so we could test drive it in the snow. The vehicle handled great. If he didn't know the answer to a question, he found the answer. We have purchased other vehicles from this dealership and continue to be satisfied with their sales and service department.

Kim38

Jan 31, 2011

We found the car we were looking for on the internet and it happened to be at Germain Ford. Even though it was a little piece away from us, we went to look at it and fell in love with the car. Our salesperson was Kris Rivers. Mr. Rivers was extremely helpful in answering any questions we had about the vehicle. He was excellent in his customer service and aid in helping us get the car for a price that we were both satisfied with. I will definately recommend Germain Ford and Mr.Kris Rivers to my friends and family whenever they are in the market for a new vehicle.

lgy3004

Jan 18, 2011

Sales person is very nice, and try to give me a benefit.But the car has little problem, it has dent, it has no remote fob.But dealer provides me the dental job and remote fob free.It is good offer to me. I accept it.I think the price is already low. I can just discount 100$.

Egner

Jan 15, 2011

After review of repairs required for existing car, Lori gave some good advice concerning disposal of auto which was to my advantage.Brian was cordial and professional at all times. He is knowledgeable, interested in providing customers with answers and also is willing to spend the required time to complete the purchase and delivery of the auto.Overall, it was a very positive experience and I would recommend these two to anyonelooking for a car.

loismcadoo

Jan 8, 2011

Mr. Osborne helped me find the car I wanted, took time to answer all my questions, and helped my insurance agent to get questions answered. The finance man was courteous and cooperative as well. I think Germain gave me a lower trade-in value than I would have gotten at their nearest competitor, but the customer service I received was far better than I have received at any other car dealership in at least 5 years.

tamran

Jan 8, 2011

Robin and Jason were very patient. Jason worked very hard to find the best loan. It was a very cold day and everyone in the used car building was very friendly and even giving up their office. I appreciate the way we were treated. All auto dealerships should follow theirexample.

tomkipfer

Jan 8, 2011

I had an excellent experience from start to finish with Germain Ford. I started my search online and found several truck models with features I was looking for on their lot. I was able to do all my initial evaluation online which was very helpful given the dealership was closed. Robin Thomas contacted me by email first thing Monday morning before the dealership was open. We had an appointment scheduled later that morning. Given my work and travel schedule, it was very helpful to have a scheduled appointment so I could get in and out quickly.Robin allowed me to test drive several trucks throughout the day and eventually I found one on the lot that I liked.The trade-in and pricing process was very straight forward and I feel I received a very good deal given the promotions for year end, trade-in, and discount plan I was eligible for.The was one of the best car buying experiences I have had; (12 vehicles over the last 25 years).I would highly recommend Germain Ford, their online process... and especially Robin Thomas.

lobo21881

Jan 4, 2011

For five years my wife has wanted the new Mustang body style. I told her that one day we would get her one. She told me that it had to be Ice Blue and had to have side louvers. So this year I thought it was time to make that happen. I started looking through Autotrader.com. I found the exact car she was lookinbg for, a powder blue 2006 Mustang. I bought the car a month ago for a suprise Christmas gift for my wife. TRACEY WILSON and his staff at Germain Fords used cars, did an outstanding job of cleaning, waxing, polishing, and painting and adding the side louvers the exact color of the car. On a special note KARL in the finance department also was very friendly and helpful. They had it setting in the new car show room with a big red bow on it when we arrived. I suprised my wife that day, it was the nices gift that she had ever recieved for Christmas. It was truely a memory that both of us will never forget. All of this was made possible by the staff at GERMAIN FORD. They should be commended for their outstanding service to go along with the sale. We were extremaly satisfiedwith the car and the service. I would highly recommend GERMAIN FORD to buy your next car from. Thank you, John R. Dean

warnickb

Dec 27, 2010

Rex and the team at Germain were amazing to deal with. They went above and beyond to ensure I got a great vehicle in time for a family vacation. It was evident that they cared about me as a person not just making a sale! I would call Rex a friend after my car buying experience at Germain :)

jboatman

Dec 23, 2010

I want to thank Robin and Jason for their help. I think it goes unsaid that most people are reserved when going to a dealership. Will they overcharge me? They are sales people and it is their job to convince me of an auto. Will I be approved? Will I be there all day? Will I get something reliable? It is scary and overwhelming. Well, Robin took all the guess work out. We were in dire need of a vehicle, and fast. We had little money, bad credit, and a lot was riding on our being able to purchase a vehicle. Well, they made it happen. And we couldn't be happier. They (Robin and Jason) were extremely friendly, but not overbearing. And with little to work with, got us into a car that night. I give them and overall rating of 5.0 ! Gold stars for all. Thank you. Jeanine Boatman

angel307

Dec 21, 2010

My experiences at Germain Ford has kept me coming back for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get me into a car that I would love and he did. I also asked him to keep an eye out for a car for my son. We just brought it home tonight and he is out driving it. He loves his car too. I can't express enough how this dealership took such great care of me and made me feel like I am a very good friend. They are down to earth and didn't treat me with the "you are a woman" attitude that I have gotten from other dealerships. I truly love everyone who I came in contact with. Great personalities, great guys! Germain Ford has the best staff and I highly recommend them to anyone looking for a top quality pre-owned vehicle.

chizzylicious

Dec 21, 2010

I came to Germain Ford to purchase a used Ford F-150. I was referred to Ryan Hauger, who assisted me in my search. I'd seen a 2008 Lariat edition on the website, which I wanted to see first. He pulled it around, and was very diligent about answering my questions. From start to finish, the process was overall a positive one. I feel that the bottom line price (window and optional extended service agreement) was a positive investment for me, and left feeling as though I'd purchased a quality truck from a reputable dealer. Ryan helped to make this process smooth, and I would return there for future vehicle needs.

pickuptruck

Dec 21, 2010

I have leased or purchased my last 4 vehicles from this dealership and although I have worked with a different salesperson each time the experience was similar. Friendly, low-pressure sales and complete professionalism at all times. I would highly recommend this dealership.

grapeeyes

Dec 20, 2010

We are extremely happy with our car shopping experience. Robin took great care of us. She was kind, knowledgeable and attentive. We got a great vehicle (2011 Ford Escape XLT) for a great price. Not only do they sell you a car, but treat you well and with respect. Robin followed up after the sale to make sure we were happy with our purchase and to see if we had any questions. We definitely will buy our future vehicles from Robin at Germain Ford.

klh5779

Dec 20, 2010

Joe Aulette was wonderful to work with. He answered all of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very pleasant one. Joe was also always available to answer my questions and help me out during the buying process. I would HIGHLY recommend this dealership, and especially Joe, to anyone looking for a new or used car.

frankturner45

Dec 14, 2010

After sale customer service is the worst I've ever dealt with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the dealership, I cannot get anyone to return my calls. I called 7 times in one day just to talk to someone about a brake vibration that was to be fixed. Finally had that repaired but waited 5 hours on a Saturday morning. The car had not even gone into the bay before I had to speak to the mgr. to get someone to look at it. There were 3 other people that had to complain for waiting too long on this same date. This particular brake issue should not have been an issue according to the sales rep. because all their cars go through a thorough pre-sales inspection. Clearly not the case since the rotors needed turned and machined. Now I cannot get a return call on a crack in the front window that needs repaired that is listed on the contract as to be repaired. I've called 3 times today but keep leaving messages for people to return my call since the sales person that "approved" this contract is no longer employed by the dealer. I also have the Germain Advantage. What advantage is this if they do not treat their customers with some respect? My family and I have bought over 8 cars in 10 years and I will not return to Germain again. One of reasons I went to Germain was their "supposed reputation." I am very disappointed. This will be my last purchase there as well as any of my family members, friends, and co-workers.

amurphy003

Oct 26, 2010

We have been doing business with Germain Ford for many years now. The service is excellent and the staff is very knowlegable. My wife and I purchased two new vehicles from Scott Cropper over the weekend. Scott is the utltimate professional focused on listening and accomodating to our transportation needs. No pressure sale!

iceyeh

Sep 29, 2010

Very nice experience. Got the 2011 Mustang I wanted...the color, interior, options, sound system and more. No hassling!! Easy checkout although the printer wasn't working but finally did...not the business manager's fault. Otherwise, I would have been out of there in no time flat. If the sales person couldn't get the answer, she would find someone who could. Looking towards a positve relationship with Germain Ford for a long time.James