Used Cars for Sale at Germain Lincoln in Naples, FL

RandyA

Oct 21, 2016

I drove my car in at 9 o'clock, and Justin Yeager took care of a battery replacement within one hour. Very satisfied with Germain service.

Former Hoosier

Oct 20, 2016

Justin Yoerger was available as soon as I pulled into service and my car was serviced perfectly and in the time quoted while I sat and had coffee and scones. Great place to purchase a vehicle and service second to none.Thanks again Justin Yoerger!Roy Hammond

USAF MKX

Oct 13, 2016

Scott Moessner did an outstanding job in getting my automobile in and out of the dealership in less than an hour. New battery, new wipers, complimentary car wash and a smile from every employee I came in contact with.Great team, super job

MarilynW

Oct 8, 2016

The service department in this dealership is outstanding, especially service writer Scott Moessner and the Service Manager Joe DiClaudio. Based on the performance of the service department, we recently purchased a 2017 Lincoln Navigator from Germain Lincoln. The purchase process was efficient, professional, and timely. Easiest vehicle purchase we have ever made. Dennis Leach in the Sales Department has a wonderful demeanor and a wealth of knowledge about the various Lincoln models. We highly recommend him. Tony Antonucci, Business Manager is wonderful to work with to finalize our purchase, conducting his portion of the transaction with professionalism and efficiency. Jim Barbarossa, the Sales Manager facilitated the value of our trade in and final purchase cost very quickly and courteously. Leslee Sass the Dealership Manager is a tremendous asset and oversees a huge operation with a keen eye toward customer satisfaction and efficiency. Denise DiClaudio is the glue that holds the dealership together. She was the first person we met at the dealership when we moved to Naples a year ago and she made us feel like part of the Germain family immediately. She is an outstanding representative of the dealership and makes all transactions and dealership visits a true pleasure. The addition of Melanie Fagan to the dealership as a hostess/concierge is also a delight as she serves visitors delicious treats and beverages, pampering customers and ensuring everyone is comfortable. We highly recommend the Germain Lincoln dealership in Naples for all aspects of automobile sales and service.

Marilyn & Robert Witcher

Oct 8, 2016

The service department in this dealership is outstanding, especially service writer Scott Moessner and the Service Manager Joe DiClaudio. Based on the performance of the service department, we recently purchased a 2017 Lincoln Navigator from Germain Lincoln. The purchase process was efficient, professional, and timely. Easiest vehicle purchase we have ever made. Dennis Leach in the Sales Department has a wonderful demeanor and a wealth of knowledge about the various Lincoln models. We highly recommend him. Tony Antonucci, Business Manager is wonderful to work with to finalize our purchase, conducting his portion of the transaction with professionalism and efficiency. Jim Barbarossa, the Sales Manager facilitated the value of our trade in and final purchase cost very quickly and courteously. Leslee Sass the Dealership Manager is a tremendous asset and oversees a huge operation with a keen eye toward customer satisfaction and efficiency. Denise DiClaudio is the glue that holds the dealership together. She was the first person we met at the dealership when we moved to Naples a year ago and she made us feel like part of the Germain family immediately. She is an outstanding representative of the dealership and makes all transactions and dealership visits a true pleasure. The addition of Melanie Fagan to the dealership as a hostess/concierge is also a delight as she serves visitors delicious treats and beverages, pampering customers and ensuring everyone is comfortable. We highly recommend the Germain Lincoln dealership in Naples for all aspects of automobile sales and service.

Susan

Aug 6, 2016

David Kern was an excellent salesman! He was extremely knowledgeable and patient. He answered all questions and did a thorough training of my new MKX. I love my new car and will definitely lease my next car from Germain Lincoln and Dave Kern!

Rickybobbytommy

Jul 18, 2016

I currently have my 4th Lincoln leased from Germain Lincolnin the last 8 years. The reason I keep returning is the excellent sales experience and the confidence I have in the Service Department. My most recent service experience involved my 2016 Lincoln MKX which had a problem requiring the car to be tied up for over a week. Justin Yoerger met me on arrival and worked with me to provide a loaner car for the time the car would be out of service. He made sure I was informed of the progress of the service and when the car was ready it was delivered back to me clean and in perfect condition. I have worked with Justin in the past and I know when I have an issue he is always willing to go the extra mile to make sure I am completely satisfied when I get my car back. Every aspect of working with Germain Lincoln makes leasing a car from them a great experience. Confidence is how I would describe my impression of this dealership.

elvis44

Jul 17, 2016

I have been having my Ford Edge serviced by Germain since I was unhappy with previous service at Ford.I have been dealing with Justin Yoerger for over 2 years now. He has been so easy to work with and has been very helpful in making decisions on what to do with my vehicle. I am so happy with the way I have been treated I am in the process of possibly purchasing or leasing a MXC, possibly Black Label. Justin has answered all my questions and I feel very comfortable when bringing my vehicle in for service.

Tenderfoot

Jul 17, 2016

Germain Lincoln and Justin Yoerger have always provided me with excellent care and service. Justin is very knowledgeable, trustworthy and always a pleasure to work with.

fred

Jul 9, 2016

Justin Yoerger was excellent and provided excellent service during my 60,000 Mile service. He worked with me to determine a problem that I was having with my vehicle that only appeared once in a while and diagnosed to have it repaired. Fred L.

Donbian777

Jul 7, 2016

Love the professionalism and service provided at Germain Lincoln.Justin Yorrger provides a great customer service everytime we come in.Stopped by to See Sal Coppola on another lease in the future.

TSB

Jul 2, 2016

I normally schedule routine maintenance for my MKZ Hybrid in advance. However, this past Wednesday I just stopped in without an appointment . Justin Yoerger came right out and assured me they would be able to service the car while I waited. As usual the service experience was great. All of the employees at Germain Lincoln are very helpful and professional but Justin is the absolute best!

Lee

Jun 30, 2016

I have taken my Lincoln there ever since I moved to Naples (3 years). I have always been pleased with the service. Scott Messenger is my service man and he is very on "top of everything" and very nice to deal with. My only complaint is I liked the self serve coffee and food available at your old dealership. I am a big coffee drinker and felt embarrassed to keep asking her for more. One time she was so busy talking with a customer that I couldn't get served. Why pay the extra amount for a person, unless people were eating way too much!! I would certainly like to serve myself when I want. Above is a very small concern, just thought you would like to know.

Kimberly Barden

Jun 21, 2016

I had a $1250 power steering unit job done June 2016. Upon picking up the vehicle, I broke down on the way home. As it turned out, the power steering belt wasnt installed right and it broke off which in turn, tore my serpentine belt. I spoke with the service dept mgr Joe. He sent a tow truck, offered to bring me a rental to use. The next day, Joe called me to explain what happened. He then blew me away.. gave me back every dollar I paid the day before!!!! Wow!!! Who offers service lIke that these days! No one! Obviously they also replaced the serpentine belt and power steering belts again. I will never go anywhere else. My hubby has a new Ford Edge.. that vehicle will also be going there for all if it's needs. Thank you Germain and Joe for outstanding service! Joe told me that his father always told him "it's not about the mistakes made, it's how you recover from it". Words I will use in my daily life.

Paula Stone

Jun 17, 2016

I want to commend your employee, Jason Yoerger, for the excellent service I received recently at Germain Lincoln. Jason was courteous, friendly and very professional. He is a definite asset to your Service Department.

Lothar Koke

Jun 15, 2016

Pre-Owned Sales group at Germain Lincoln was amazing. Sales Manager Rick, Salesmen Ozzie and John were the best. I would give the highest marks to all of these individuals. They treated us like family, we ended with the vehicle we were searching for.....as a matter of fact there were several choices of excellent quality Pre-Owned vehicles that met my wife's high quality requirements. We ended up with a beautiful MKX. All aspects of the purchase went flawlessly, painlessly and behind the scenes. Having previously owned a Cadillac SRX and currently own a Lincoln MKS I will stick with Lincoln for all future automobile purchases. One of the additional reasons we came to Germain was there Service....Justin Yoerger always took care of our MKS as if we bought at Germain's. Taking a vehicle in for service at Germain's is a pleasure.....thank you Justin. My daughter is a BMW addict, owned 2 new including her current BMW 428 Hardtop Convertible, and is going to trade her Beamer for an MKZ in the next 18 months.

daviddowns

Jun 6, 2016

I took my week old 2016 MKX in to see Scott Moesner, my Service Advisor, because the Lincoln My Touch was acting up. It turned that the hard drive had failed in it. The part was backed ordered from Ford. Scott went to dealer management who approved taking the part from another new Lincoln and putting it in my car and then replacing it in the unsold car when the part came in. This is another example of Scott and Germain always putting the customer first.Dave D.

Dorothy Wentzell

Jun 4, 2016

Justin Yoerger is one of the nicest young man you have on your staff. Very friendly Takes his work seriously. Always good service when I have to come to your garage.Did I mention the nice goodies you supply while waiting. Thanks

Al DeRosa

Jun 3, 2016

Continue to have Justin Yoerger (always smiling) address needs for servicing my 2005 Ford 500 Ltd. Recommendations always welcome and clearly stated - always a pleasure being at the Service Center - staff, facilities are top of the line ! Thanks to all who make auto care and customer service very special. P.S. Cannot forget Joe DiClaudio, Mgr Class act !

Mike Pell

May 27, 2016

Great customer waiting area. Scott Moessner Is my service manager and always does a great job managing my routine maintenance. Scott met me at the door and explained what maintenance was needed and optional.

TC2003

May 25, 2016

Great, friendly and reliable service at a fair price - thank you Scott Moessner. Germain Lincoln is one of my best experiences since I live in Naples since 1996 ...Thank you!

Barbara

May 12, 2016

Made an appointment for routine service, Scott Moesner approached me with a service ticket that was already prepared in hand, I waited in the pleasant waiting room for the routine service on my 2014 MKZ to be completed. My husband and I drive 50 miles round trip to deal with this dealership, they're the best, very different feeling from competitors., very professional, no surprises.

MAL123

May 11, 2016

Michael is loaded with knowledge about the vehicles available at Germain. He helps you identify what they have available that meets your needs. At the same time he leads you to the vehicle in their inventory that most closely meets your vehicle of interest. He knows his cars and their strengths. A professional salesman who helps get you and the dealership to a common answer.

DonD

May 8, 2016

I was well satisfied with my dealings w/ Dave Kern on my recent purchase of a 2013 MKX. He was straightforward with info, explanations, appointments and without any pressure tactics. Negotiations were conducted in a professional manner and I most pleased with the Lincoln that I purchased.

Jeanie B

May 2, 2016

Justin Yoerger was very professional and his level of service was top notch. Justin put together a plan with a timeline to take care of my Lincoln. All I had to do was bring my car to the dealership and everything was taken care of as planned.

greg waltrip

Apr 28, 2016

John Stone was excellent and helped in every way. He listened to our interest and worked on our behalf. John truly does make buying a vehicle an excellent experience.Thank you John

Elvin Cornier

Apr 28, 2016

John Stone is the best sales person I have encountered. I have bought many cars in my time and he is at the top of my list as a sales person. He is very kind, knowledgeable and I felt no pressure in buying a car nor negotiating a price. It was a pleasure walking in the facility and dealing with professionals. A+

Margaret

Apr 27, 2016

Scott Moessner is friendly,sincere and efficient. I have my car serviced at Germain where the staff is very accommodating. Always a pleasure to do business at Germain ! The waiting area with up to date reading material along with coffee and sweets is an added pleasure.

Happy Curtomer

Apr 26, 2016

Actually is a pleasure to get my car serviced here and Justin Yoeger is always helpful and efficient!

Joyce H

Apr 24, 2016

Justin Yoerger is the service consultant that I work with. He is always knowledgeable and professional. The atmosphere while waiting for the oil change is very nice. Dave Kern was my sales person and I have found him to be accessible after the sale as well.

happy man

Apr 23, 2016

the service at this dealership is excellent,Justin Yoerger and the rest of the staff are all A OK , looking forward for next appointment,thank youalbert nelz

Janette Martino

Apr 22, 2016

Dealing with Michael Messina and Leslie Sass was a wonderful experience. Totally different from other dealerships we visited. We are totally happy with our MKZ and look forward to a long relationship with the people we were privileged to deal with at Germain Lincoln.

BobW

Apr 12, 2016

The entire dealership is outstanding. Everyone is very customer oriented. Scott Moessner in the service department is consistent in ensuring that service/repairs are completed correctly and timely. This has to be one of Lincoln's top dealerships in the country. It is certainly the best one I have ever used.

Ave Maria bonnie

Apr 10, 2016

Sal Coppola was so wonderful, patient and understanding. I felt for the first time that I was not being "ripped off"! I really felt like Sal was MY advocate and not just in it for the commission. It was a pleasant experience, I got what I wanted and at the price I wanted, thank you Germaine. I can also highly recommend their service department. All around great experience and I am very happy!

Hot tamale car for Pat

Apr 4, 2016

As always, Scott Moessner was a superb service manager. The service was prompt, done correctly & he was so pleasant and accomodating. He has always provided great service over the years I have owned my MKZ Hybrid. The service saga continues!

Nancy in Naples

Apr 2, 2016

The new facility, back in Naples, is amazing. A barrista makes cappuccino, wifi works great. Though busy the service was prompt.

Carl Venkus

Apr 1, 2016

Kind,generous with his time,impeccable and intelligent!Thanks Mr. John Stone, It.was a pleasure!

Phil S

Mar 30, 2016

Dave Kern did an excellent job from beginning to end, when we recently leased our new Lincoln MKC at Germain Lincoln.

Ray Nieman

Mar 28, 2016

We brought our Lincoln Navigator to Germain Lincoln on Thursday, March 24, 2016 and was greeted by Scott Moessner. He is very professional and seen to our request for oil and filter change and anything else that was needed at this time. The vehicle received a wash and vacuum cleaning before they brought it to us. We were most pleased with the service and will return again to Germain Lincoln when we return to Florida again.

John D.

Mar 24, 2016

I have been visiting FL for ten winters. I have relied on Germain Lincoln for service. During the most recent years, I have been warmly greeted by Justin Yoerger in the service department. Although I am sure others are comparable, I do request Justin by name when I call for service. Three years ago, my Town Car with 186,000 miles was no longer driveable although the body looked like new. Dave Kern and Leslie Sass so capably handled my new car purchase. The people whose names I have mentioned continue to email me after my return to Indiana where I live nine months of the year. Each has informed me of the recent move of the dealership to Naples. Each of these people always make the time to talk to me personally when I return. I will definitely return and recommend this dealership to others. Thank you. John D. Smith

Real Estate Professional

Mar 23, 2016

We met Michael Messina who was very new to Germain Lincoln, but had prior Auto Sales Experience, so he knew the way through the sales progression. The whole process was low keyed and very professional. No high pressure whatsoever. We were looking to trade our 2015 Toyota Avalon XLE Touring Edition which was on a 36 month Lease with 25 months left. I wasn't sure if this was even a possibility, but quickly found that the Toyota at 7400 miles was pristine and worth all the money and was a favorable trade-in. Leslie Sass, the General Manager, became involved to work out the arrangements to make all the pieces come together. Leslie is a true Pro and Michael and Leslie managed to put the whole thing together so that it was a win win for all of us. My Wife Diane and I agreed to put down an amount of money that would give us the 36 month payment scenario that we felt comfortable with. This was one of the best car buying experiences we have ever made and we are comfortable in doing this again at the end of our 36 month Lease obligation. I highly recommend Germain Lincoln and the Sales and Financing Staff. They are knowledgeable, personable and very professional, with no high pressure or a lot of run around or back and forth.

MicksMKC

Mar 18, 2016

Every step in the process of leasing our new MKC, lead by Sal Coppola, was perfect. From the greeting at the front door to the test drive...we enjoyed the experience. Strongly recommend the entire team.

Marian L.

Mar 13, 2016

Justin Yoerger has always been most pleasant and helpful in all my visits to the dealership. Always a great experience

New Lincoln buyer

Mar 10, 2016

We had a wonderful experience buying a new Lincoln MKZ with Sal Coppola. He treated with respect and gave us a great deal. I would highly recommend him to get a great deal.

Joe Z

Mar 9, 2016

This is the second Lincoln MKX we have leased through Germain Lincoln and the second time we have been fortunate enough to work with the salesman, Sal Copolla and the Sales Manager, Jim. I would suppose that there is "no greater" recommendation than returning to both a dealership and a salesman then a second lease, From product knowledge, reasonable negotiations and just general overall experience the dealership and the people employed there simply cannot be beat! My wife (the MKX is her car) and I could not have had a more satisfying transaction.

Barney Barrett

Mar 8, 2016

Finding the right car and dealership is challenging !Germain Lincoln exceeded our expectations. The staff makes a positive experience as 'customer service' is key to me ! From Jim the Sales Manager, to Dennis Leach our sales rep, Joe and Justin in service, to Yvonne and Denise we were very pleased. We LOVE our new car and look forward to the Grand Opening Party this week. Jim, the sales manager, has extraordinary people skills !!!!! A great team !!

Skeet

Mar 5, 2016

Justin Yoerger, my service tech for Germain Lincoln has always gone the extra mile to make my service visits as pleasant and easy as possible. This last visit he noted the "Hybrid" name plates on both sides of my MKZ were worn and half missing. Not especially good looking. He ordered them and quickly had them replaced. The car still looks sharp for 3 years and almost 50K. Thanks, JustinWard Shutt

Owner of 2 Lincoln's

Mar 5, 2016

Justin Yoeger was professional, pleasant and efficient, and he kept me well-informed about progress on the repairs. He gentleman at the old bar was most pleasant and the new facility is beautiful. I especially liked having the free car wash. Thank you all!

Mbell10503

Feb 21, 2016

Took my car in to be serviced. As always Scott Moesner was there and ready to help immediately. Very polite, great service, a very pleasant experience.

Lincoln guy

Feb 21, 2016

Always a pleasure servicing my vehicle at Germain Lincoln. Great efficient and courteous service from my service adviser Scott Moessner. Although it was necessary to keep my vehicle overnight to repair my trip odometer , Scott arranged for my loaner vehicle and had me on my way quickly. Their new facilities are simply beautiful complete with a coffee/breakfast bar! Germain does need to correct this website with their new address in Naples.

BLKlabel1

Feb 11, 2016

The entire staff, Leslie, Jim, Roy and Dave know their jobs and answered all questions quickly and professionally. They are all on their game. The entire experience was very pleasurable. Competitors better take notice theirs a new "Sheriff" in town at Germain Lincoln!.

design joe

Feb 5, 2016

All my car repair issues are handled by Germain Lincoln and Scott Moessner is the first guy I seek to write up the issues. Whether a simple oil change or a major repair. Time is important to me and Scott knows that. He always does the best he can to get me back on the road.

happylady

Feb 3, 2016

When we went to Germain Lincoln to test drive an MKX, we were very pleasantly surprised with the friendly and accommodating personel there, especially Sal Cappola who ended up being our salesperson. He knows everything about the vehicle and was very helpful when we ordered it to our specifications. We truly appreciated his help. We highly recommend Sal and the Germain Lincoln dealership.

Diana on Marco

Feb 3, 2016

Have had my new 2016 MKC for 6 days now and am loving it. My Sales Associate, John Stone, who I have dealt with for the past few years is knowledgeable, professional and just a pleasure to do business with. Thank you John.

Bill demmer

Feb 3, 2016

The car now works better than it has in years. A job well done and it did not cost the usual "arm and leg". Thanks.

walt

Feb 1, 2016

I AM TOTALLY HAPPY WITH THE DEALERSHIP .EVERY ONE IS VERY FRIENDLY. JUSTIN YOEGER IS VERY FRIENDLY AND INFORMATIVE. THIS IS THE SECOND EXPERIENCE I HAVE HAD AND BOTH HAVE BEEN VERY GOOD .KEEP UP THE GOOD WORK.LOVE OUR 2016 MK.

'49 Ford

Jan 30, 2016

Justin Yoerger is the most attentive service person I have ever dealt with. He is very understanding and explains what is gong to be done in layman's terms. As a customer I cannot askant more than this!Thank you!Nelson

Deb

Jan 29, 2016

Justin Yoerger did a great job in finding out what was our problem and solving it. Thanks Justin. As always every one is very friendly and helpful.

Mike

Jan 28, 2016

We appreciated the attention, courtesy, and efficient service given from Mr. Yoerger.

Wtrnorman86

Jan 25, 2016

Justin Yoerger is always attentive and ensures that my work is done on time and perfectly the first time.I would recommend him to all.

jake3434

Jan 21, 2016

Germain lincoln has the best service. Scott Moessner Always takes care of me. I bring my car to him for problems and not only does he listen and understand my issues but he explains the solutions and gets them fixed. If its a big job he gets me a loaner right away with no hassle allowing me to continue with my day. I recommend anyone with a lincoln or ford to come here and deal with scott. 5 stars all the way. They definitly uphold the quality that service at a lincoln should be.

Disappointed

Jan 16, 2016

Service consultant was more focused on increasing his commission than addressing the issues with my vehicle. Spent $4,000 to fixed the suspension system on my Ford Expedition only to have my "check suspension" light come after leaving the service department and driving less than 10 miles. When I took it back their explanation was the issue was with the front suspension and they only looked at the back suspension. Hence, the new issue would be an additional cost to repair. Never mind the fact I had initially asked them to "check everything" and they gave me a vehicle evaluation stating they had done so. I feel like I was "ripped off" and will never take my vehicle to the Germain Lincoln Service Department again!!!

Fan

Jan 13, 2016

Justin has been my service adviser for four years. Every time I walk away I smile and say to myself wow! His attention to detail and his warm personality makes each trip to Germain a pleasurable experience.

Kathleen oconnell

Jan 10, 2016

My experience at Germain Lincoln scores an excellent rating! Everyone there is friendly, knowledgeable, and extremely helpful. My sales person Dave Kern is especially so. He makes the whole experience actually enjoyable. I have been "working" with Dave over four years now, and this is my third car arranged through Dave. The service department is also exemplary. The service manager, Joe, has been especially caring in attention to servicing my new car. And I always feel confidence in contacting and having Justin handle any service I might require. Thanks guys!! Kathleen Oconnell

SanibelRock

Jan 6, 2016

Excellent service from Dave Kern. Recommended Germain to my business partner who leased the same kind of car we leased within 4 days! Leslie the manager was great to deal with as well!

Bill73

Dec 12, 2015

I couldn't be happier with Germain Lincoln. It's staff is knowledgeable, courteous and helpful, I have leased 3 Lincolns over the past few years from Sal Coppola and each time he made the transaction effortless on my part. He explained everything clearly and took the time to go over the essential features of my new MKZ plus sync my phone, download my address book and change my code on the keyless entry. He even offered to come to my home and help me set up my Home Link. (I declined.) It is nice to deal with Sal because he knows the business, the car's features and specs and makes car buying easier. He looks out for his customers. This was a 5-Star experience and Sal Coppola helped to make it so.

Ray Bourque

Dec 8, 2015

I recently required warranty service for my 2014 Lincoln MKX and was delighted by the professionalism of the service representative Mr.Justin Yoerger . It was a pleasure to do business with him. Germain Lincoln should be proud of him and his dedication to both his duty and the customer. I left feeling very good that Germain will take care of it's customers after the sale. Thank you to Justin Yoerger. Ray Bourque

Irene Porter

Dec 7, 2015

Last Saturday I was shopping and had car full of treasures. I was at my last stop of the day and my car wouldn't start. I called my road side assistance plan and they came (finally) and jumped my battery and tried to sell me a new battery for $250.00! That didn't sound like a very good price to me (of course, my husband was golfing and not answering his cell phone). So, I drove over to Germain hoping the Service Dept was still open. Scott Moessner was there and managed to get me in and my bill was almost $100 less! Thanks, Scott.

dickie

Nov 29, 2015

As always, Justin Yoerger and his associates have always treated me well. I find Justin always very honest. Looking forward to many years with service and my next car with Germain.

Bob Mullin

Nov 12, 2015

We stopped in Germain Lincoln because of an ad we saw on TV....not intending to purchase anything. Dennis Leach was patient with us showing us car after car. We left feeling very good about the professional manner we were treated and said we'd think about it. We had a trade in and after working through the numbers (which was surprisingly comfortable) we leased a Lincoln sedan and leased it exactly according to the ad down to the penny. Dennis Leach is the ultimate sales professional and will be our go-to guy in the future. A very positive experience.

Bobbyj

Oct 31, 2015

My Town car had a problem with the seat control. Justin arranged everything from the warranty authorisation to arranging for a rental car. Great service

wooden shoes

Oct 31, 2015

Scott Moessner is my service consultant and has been now for a few years. He always is very efficient and keeps me informed as to what, if anything, they find on my car and consults me accordingly, which I appreciate. He gives me choices as to what needs to be done.

Don

Oct 28, 2015

Dave Kern was great in helping us with our new MKC. This is the third car I have bought with Dave. He is great to work with.

RAB 49

Oct 28, 2015

I recently had my town car in for service and to check on my cruise control which I thought was faulty. Justin Yoerger was my service advisor he did his usual outstanding job in handling my problems. They tested the cruise control and found it was stiff to use but it was ok. They could easily said it was defected and changed it. This a class dealership and Justin is an asset to your company. RAB

MKX

Oct 12, 2015

I AM TOTALEY HAPPY WITH THE DEALERSHIP .EVERY ONE IS FANTASTIC.JUSTIN & SCOTT BEND OVER FOR YOU.KEEP UP THE GOOD WORK.LOVE MY MKX.

Hot tamale car for Pat

Sep 26, 2015

Scott went above & beyond in service during my most recent visit. When my MKZ had to be kept overnight, the rental agency had only one vehicle available, a Navigator. I am 5'2" 80 yrs old & know from experience with my son-in-laws Navigator, that I cannot manage it safely. Scott found another vehicle for me to drive over the weekend. He is always courteous, friendly and attentive to my car's needs. Thanks to Scott!!

A Cape Coral Resident

Sep 25, 2015

On 09.01.15 I visited the Ft Myers Lincoln dealership to have my Town Car trunk latch repaired as the truck would not close properly. The soonest I could obtain an appointment was 09.14.15. I was provided a number to call and see if I could be scheduled sooner. I did so and was given a date of 09.10.15. I then called Germain Lincoln and spoke with Scott Moessner. He scheduled an appointment for 10:00 a.m. the very next day. Even though I had to drive 22 miles one way it was entirely worth it! I was very impressed with the service I received and the interest Mr. Moessner showed in keeping me informed of the repair progress. As luck would have it on 09.22.15 the power steering pressure switch assembly needed replacing. The soonest the Ft Myers dealership could schedule an appointment was five days later. Once again I contacted Mr. Moessner and he scheduled an appointment the very next day. I am very pleased with the service provided at Germain Lincoln. Thank you Scott for making two service calls very pleasant experiences!A Cape Coral Resident

mimivon

Sep 20, 2015

I had bought my 2011 MKX in New Jersey and did not know where to take my Lincoln for service when I moved here to Naples. When I found out Germain had a Lincoln Dealership I was, to say the least, very excited. I have been using Germain since and very happy with the service. Scott Moessner has been a great help. As I am not technology inclined or should I say technology handicapped, Scott has helped me with all my stupid questions. He is patient, helpful, and always cheerful no matter the question. He gets me in and out quickly and if I need a rental, it is done with great expediency. Thank you Scott for all your help.Mimi Kardanow

ParishM

Sep 20, 2015

contacted dealer for information about a car listed on Cars.com and never got a reply.

Carol W.

Sep 20, 2015

Justin Yoerger has always provided very professional and prompt service.

Lisa

Sep 4, 2015

Scott Moessner has always done a super job of returning phone calls promptly and keeping me informed as to what is happening while I am waiting for service. . the dealership has wonderful services while you wait.

gary

Sep 1, 2015

I had me car towed in and Justin Yoerger was right there to assist me. His is very professional young man. Thank you for taking such Great Care of me and my car.Gary

Sean Mac

Aug 30, 2015

Germain Lincoln and Dave Kern were great. I drove 5 and a half hours from Key West to Bonita Springs to check out a 2013 Lincoln MKT. The entire process from test drive to financing took less than 3 hours, and I got a great car, and had a really pleasant experience. This dealership was so different than the 'boiler room' operations in Miami and Fort Lauderdale - and the price was unbeatable. Tony Antonucci put the financing together and didn't fuss when I kept moving him from talking about 'monthly payments' to the actual price for options. Nothing funny with the numbers, great service, nice guys. It's worth the trip.

Shirley

Aug 27, 2015

I returned to Germaine for a new Lincoln because of such a good experience in 2009 when i purchased a Lincoln towncar . I was ready for a new car and it had to be another Lincoln. I found the MKS very exciting. Dave Kern helped me with both purchases and the experience couldn't have been better. My thanks to Dave for such a comfortable purchase.

Mkz123

Aug 27, 2015

Thank you, John Stone for your patience as I learned about my new MKZ. The whole experience was exceptional. You explained step by step my financing options. You sat with me and explained all the details of my Sync3 . I love my new car and loved my first purchase from Germain Lincoln. You are tops!,,,

LincolnMan

Aug 22, 2015

I have always received excellent service from Germain Lincoln's Internet Manager, Dave Kern. I have purchased or leased five cars from Germain Lincoln and Dave Kern has assisted me each time. He knows everything there is to know about Lincolns. I wouldn't go anywhere else because Dave is honest and forthright and I have confidence in him. He doesn't have a problem in helping me set up all the features in my car so when I drive away everything works perfectly!

"Wynjim"

Aug 13, 2015

We are a regular customer and Justin lets us know when the time for service has arrived. He greets you as soon as you drive into the service area and has the van washed and ready go just outside the service waiting area. They offer comfortable and pleasant areas to read or do other work with more than adequate snacks and refreshments. There was one item this time that was a warranty repair. It was most helpful to offer to provide a "loaner" rather than waiting at the dealership. I look forward to my next service visit.

Lincoln owner

Aug 5, 2015

lincoln owner since 1963 went to buy a new MKX test drove and then was given bad information I built one on line had a price and sales person told me off the cuff it would be over 600 internet price with 4700 down was $460.00 just got up and walked out thay lost the sale don't need to be taken advantage of

garymkz

Aug 5, 2015

Had a good experience got the right car at the right price very happy.John Sheppard was great to deal with. We are enjoying are new MKZ.

Ed Lindsay

Aug 1, 2015

They were quick and courteous. I would go back again. Breakfast was great!

rollie

Jul 31, 2015

I have had several occasions to use this dealership for service and on all my visits I was treated like I was a valued customer

Shirley

Jul 30, 2015

Scott Moesner has assisted me several times, and I am pleased to tell you he does an outstanding job taking care of his customers, and always goes the extra miles. I appreciate Scott and the dealership as well. I have always been pleased with service provided by the sales department and the service department.

Harold W

Jul 11, 2015

Scott Moesner, Service Rep. has helped me keep up the service of our 2000 Mercury Villager for many years. He knows what service I need to maintain our van. He's the best for his service to us!

Jeanne Naples resident

Jul 10, 2015

Just ask for Justin and you will be pleased with his service! Rating - EXCELLENT

Mlittle

Jul 7, 2015

The waiting room is ideal. Breakfast while you wait and gourmet coffe is always available. Justin Yoerger always gives us top notch service! I look forward to my visits.

Donbian777

Jul 4, 2015

Fantastic service, got me in and out quickly. love the waiting room with the drinks and TV. SeeScott Moessner was great also. . Got me in and out !!!!!

Carolyn Fuller

Jul 2, 2015

Dave kern is a very knowledgeable salesman. He answered all questions with a professional, friendly attitude. This is our second purchase from Dave Kern. We would certainly request him again Germaine Lincoln facilities are very clean. All personnel are friendly. Our experience was excellent.

Bonita Beach Couple

Jun 12, 2015

Sal Coppola was professional, very efficient, knowledgeable and pleasant. Sal procured the car we wanted overnight, had it in the showroom for us to drive and there were no surprises as he put the numbers together. A great experience.

Haicke Rammelt

Jun 9, 2015

Was very pleased with Germain Lincoln's service. Justin represents his auto shop extremely well.

Fmcnulty1

May 28, 2015

Sal Copolla was outstanding to deal with. He was very knowledgeable and not pushy. Took us on (2) test drives and pointed out the objective differences. Very professional and knew his electronics. Offered his future help in a very sincere way.

Arlon J Sandbulte

May 19, 2015

My Lincoln Navigater needed service. I called for a appointment which was scheduled for the time period I requested. My vehicle was taken in immediately. The showroom was very neat and clean. Justin Yoerger was the person that took care of seeing that we were completely satisfied

billdemmer

May 18, 2015

Last month we had a new compressor installed in the Air Ride System. This week a message came up saying Check Air Ride Switch, which we brought in. The message went away at the dealership, but the question was given to a tech to be looked into. We got a call a couple of hours later that no problem was found and that the air ride was working OK. There was no charge to us for this work. Thank You.

Bill73

May 17, 2015

I can't say enough about this dealership. All of the employees are friendly and knowledgeable. I took my MKZ in for a recall and David Ambrozewicz was my service consultant for this visit. Since I had an appointment, he had all my paperwork ready when I got there and the rental car was on it's way. David kept me informed while they had the car and called me promptly when it was ready. He did an outstanding job which I have come to expect from Germain Lincoln.

Maricorrao

May 16, 2015

Thank You John Stone you made purchasing my MKC as easy as possible. I also have a better understanding of the automobile because you were so thorough with your explanation on how the auto functions. I'm very happy with lincoln & your service &latte tigon to detail you gave to me & my daughter. I'm sure you will be dealing with in the future

Donna3

May 16, 2015

Hello, I have been very pleased with the service I have received! Both times that I have been there with my MKT, Justine Yoerger has worked with service for my car and has been very helpful. I really like the service I have received at Germaine Lincoln. Thank you for being concerned for your customers!I am not associated in any way with Germaine Lincoln!

et-a2

May 13, 2015

excellent service as usual by service consultant scott moessner and mechanics. the showroom is immaculate and the service thorough and speedy I recommend germaine Lincoln service

Don and Barb( retired)

Apr 29, 2015

Justin understood our concern for our 2002 Thunderbird from our first call. He set up a convenient appt. and welcomed us personally when we arrived. Justin was friendly, knowledgeable and very efficient. He recommended the service that needed now, kept us apprised of how things were going and suggested future service when we return from the North. We were very pleased with Justin, the service and the dealer. We will be back, Justin.

Brian

Apr 22, 2015

I have purchased my last 3 vehicles from Germain Lincoln. One of the best parts of purchasing vehicles there has been working with Service Consultant, Justin Yoerger. He represents the dealership so very well by his caring and professional attitude. He is very knowledgeable, follows up and does what he says he is going to do. I also appreciate the quality work done on my vehicles by the service department personnel.Brian Foltz

laddie

Apr 19, 2015

On April 17th, 2015, I brought our 2015 Lincoln MKZ in for service and was greeted by Scott Moessner, your Service Consultant. This was the first service for the 2015 Lincoln. Scott is a very pleasant young man and explained to me what services the vehicle required in simple terms which I appreciated. The service was completed in a timely manner and I also appreciated the convenience and pleasantness of your waiting area. Steve R. Krevinko, April 19th, 2015

Jeannie

Apr 9, 2015

My husband and I have been customers of Germain for over 12 years. We just purchased our third Lincoln MKZ and this is the second time we have gone back to Sal Copolla. Sal provided excellent customer service, is very professional and an asset to the company. He made the transition effortless, it was the quickest we had ever purchased a vehicle. Sal has kept in touch with us over the years and has always had our best interest his focus. I highly recommend Sal and Germain and will continue to be a 100% satisfied customer!

Klaus Mannke

Mar 30, 2015

My experiences with Germain Lincoln is always excellent.

Thomas

Mar 20, 2015

I started visiting Naples over 30 years ago and have been driving Germain Lincoln's ever since. All of the service personnel have always been very helpful. Justin Yoerger has been my service rep for the past two or three years. I am very pleased with Justin. He is helpful, honest, courteous and knows his business. Thank you. Tom Curcio

Happy Customer - Janis

Mar 16, 2015

I'm a resident of MI, but needed to have my new MKX serviced. From the moment I called for an appointment to bringing the car in for service, my experience with Germain Lincoln was excellent. I was surprised to get an appointment so quickly and actually pick the time I wanted to bring it in. I only had to wait 1 hour, 15 mins. for the service to be completed and got a complimentary car wash on top of it all. The lounge for waiting was wonderful, including all the great breakfast goodies. Scott Moessner took excellent care of me and my vehicle. Would definitely recommend this dealership to anyone and only hope my hometown dealership in Traverse City will be as accommodating. Thanks to all involved. Janis

PaulHart

Mar 14, 2015

I made contact with the service dept and happened to get Justin Yoerger. Justin was very helpful in getting my 2015 Navigator in to have it checked out for starting problems. He appeared very knowledgable and showed definite concern for my problem. He was very good to work with and treated me like a customer should be treated. Based on my experience you can be glad you have an employee like Justin taking care of your customers.Paul Hart 317-797-3569

Lincoln Lady

Mar 9, 2015

I recently purchased a new 2015 MKZ from Germain Lincoln. My sales & leasing consultant, John Sheppard was professional, friendly, and very knowledgeable. John made my new car purchase experience easy and answered all of my questions. Their business manager, Tony Antonucci, is also very knowledgeable and made all of my leasing arrangements quickly and easy. All of the people at Germain Lincoln make purchasing a vehicle a pleasant experience!

Jim Simpson

Mar 5, 2015

Called at the last minute to see if my scheduled maintenance could be done. Spoke with Justin Yoerger who had me come in within 30 minutes and took care of everything promptly, professionally and very personably. Instead of taking a loaner (which was immediately offered), I chose to wait the approximate 90 minutes for the work to be completed (which included two recommended additional actions), and worked from the dealership's very fine customer center (good latte...). Work was completed on time, car returned clean as a whistle. This is servicer on the level that I used to expect from BMW, and am so pleased to see it from Lincoln. Great dealership all around. Thanks. Jim Simpson

Steve Hrezik

Mar 5, 2015

My air conditioner wasn't working and Service Consultant Justin Yoerger was able to find the problem and get me in a better mood than I was initially. I will be back if the need arises.

David D

Mar 1, 2015

Scott took care of my service need on short notice on a Friday afternoon. I have come to expect service like this from Germain and have never been disappointed. Thanks for the outstanding job.

Don Goodwillie

Feb 12, 2015

Have dealt with Germain for over 18 years. They have the best service department I have ever experienced in over sixty years of car owenership. I am very lucky to have Justin Yoerger as my service manager. He is the best ever. Germain 's facilities are the outstanding from the very comfortable waiting room to the experienced mechanics. For example, the coffee machine is is the best I have ever seen and grinds the beans for each cup. You can get any style of coffee you wish. Wonderful rolls, cookies,egg sandwitchs are there for the taking. Sales are no pressure and every car I have purchased hads been a great deal. And every time you have your car serviced it is returnd freshly washed and vacumed.

Steve H.

Feb 9, 2015

Justin Yoerger could not have been more accommodating or pleasant at my recent visit to Germaine Lincoln. His expertise in diagnosing our problem was spot on. The part that was needed was not available but was expected the following morning. I was given a loaner vehicle (a nice Lincoln SUV) and was on my way. The part did arrive the following morning, was installed and I was out the door before noon. The facility itself was immaculate. All in all it was a pleasant experience and I would recommend Germaine to everyone.

RGPLTU

Feb 5, 2015

Customer Service Representative Justin Yoerger is as capable as they come! He is friendly, professional, trustworthy and customer focused. The dealers quality of work was excellent and it was completed ahead of schedule. It doesn't get any better.

albert nelz

Jan 27, 2015

Justin yeager is the best, thank you, as far as service goes, the people at Germain Lincoln are all very nice, however some parts of my Lincoln mks are not very reliable, quality needs to be addressed which is not the dealers fault, albert nelz

Michael Ricketson

Jan 21, 2015

Just bought a Lincoln Town car from Bill Wyatt at GERMAIN LINCOLN. I am out of state which made the process a little complicated. Bill Wyatt and Rick Gatliff were there with all of the answers to close the deal. GERMAIN LINCOLN should give Bill and Rick a HUGH raise!!!! Thanks again for hanging in there with me.

Bowler Jesse

Jan 14, 2015

My experience with Germain Lincoln was exceptional from the very start. Our salesman, Sal Coppola was extremely helpful, and when I took the car in for service, Justin Joerger was polite, courteous and did a great job.

Tommie L

Jan 7, 2015

I dealt with Dave Ambrozewicz and had the most comforting service experience I have ever had. I knew at all time what was going on and best of all my problem was resolved

Howard A. Hughes

Dec 31, 2014

John Stone was very professional and knew all he needed to know about the vehicle we were purchasing. the Dealership is first class and the entire staff does a great job. Would definitely recommend this dealership to any of my friends and or family.

Brian

Dec 24, 2014

I've purchased many vehicles over the years and have never dealt with a Service Representative as capable, friendly, professional, trustworthy and customer focused as Justin Yoerger. I have never looked forward to having my vehicle serviced but I always look forward to working with Justin. He represents Germain Lincoln so very well.

Jan Rollins

Dec 21, 2014

Thank You Bill Wyatt for Your assistance to find the perfect car, I finally choose a Lincoln MKS. I thoroughly enjoy the new ride & massaging seats, thanks for pointing out all the features to Me also. This Salesman & Dealership is wonderful, this is the 5th car that We have purchased throughout the years. Thanks Again Bill

cmvan11

Dec 15, 2014

The purchase of our 2015 Navigator was truly a pleasure thanks to Sal Cappola. His knowledge of the vehicle and patience was amazing. We were pleased to learn Justin Yoerger was still with the service department. He is the essence of customer service. Many thanks to Sal and Justin,

terr d

Dec 6, 2014

Justin Yoerger was very professional, courteous and very nice to deal with for my recent service appointment. He is a great representation of Germain Lincoln.

harwoodii

Dec 1, 2014

From the moment of stepping on the car lot our experience was very laid back and comfortable. No pressure sales approach, which is a key thing we look for when shopping for a vehicle. The sales person, Sales manager, and Finance manager were all professional and up front when dealing with them. There was a large selection for the model car (MKZ Hybrid) we chose. We felt we left with a good deal.

Roy Osborne

Nov 14, 2014

Excellent facilities whilst waiting for the vehicle. Work done was first class.

Jack Pettit

Nov 7, 2014

It is never pleasant to bring your car in for service and have to wait for the repairs to be made. It's always a pleasure to interact with Justin Yoerger. He is professional, courteous and competent and will do whatever it takes to please the customer and get the car serviced quickly and you on your way. He is a real asset to the dealership and we will probably buy our next car there thanks to him even though we complain constantly about the long drive there....Jack Pettit

Rich bauser

Nov 5, 2014

Leased a new MKX ,Great Dealership with a wonderful staff. Dave Kern was my salesman , He was the best salesperson that I've dealt with in my 63 years of buying and leasing car's

Yvon Houde

Nov 2, 2014

Scott Moessner, Service Consultant at Germain Lincoln, Naples is knowledgeable, professional and effective. Problem identified, solution found, quickly fixed. Simple, straight forward.Thank youYvon

tom.hardesty.31

Oct 31, 2014

Justin Yoerger service representative, was the only reason that I kept patient during the month long diagnosis and repair of my 2011 Lincolin MKS.He kept me informed of the progress every step of the way. He is an asset to the Germain family of dealerships.

L Gersbeck

Oct 31, 2014

Bought a new car from John Sheppard and had an absolute wonderful experience. There was no pressure tactics used. He was a pleasure to deal with. I will recommend this salesman and dealership to all my friends. Thank you for taking such great care of us.

susan Scavelli

Oct 30, 2014

We just bought a Lincoln MKC And love it! Our salesman Dave Kern was excellent to deal with. He really knows his Lincolns and was very kind and hardworking on our behalf to make us happy. The dealership is a friendly helpful place. Top notch team! Susan and Joe Scavelli Ft Myers

Gail Swor

Oct 30, 2014

Justin Yoerger assisted us with service on our MKT. He was wonderful. He assisted us with a rental and it arrived quickly. Our entire experience was extremely positive. Keep up the great work.

Richard G.

Oct 28, 2014

Scott Moessner was excellant as usual. Very professional and friendly.

Michelle Bauerband

Oct 20, 2014

As always the service at Germain was wonderful. Scott Moessner and all the people are so responsive and friendly. I can trust everyone to be honest and helpful at all times. Thank you very much and I will always recommend you to friends for purchase and/or service.

Bigblues

Oct 14, 2014

This is my second Lincoln and your service center is one of the reasons I am a repeat customer! Justin Yoerger has always been helpful and listened to my concerns. While waiting for my loaner car last week I recommended Germain Lincoln to a couple considering purchasing there. The service department is the reason I can comfortably make that recommendation!

john.spagnoli.56

Oct 13, 2014

THE PROFESSIONALISM AND KNOWLEDGEABLE SERVICE MANAGERS LIKE JUSTIN YOERGER ARE KEY TO THE SERVICE THAT I RECEIVED WHEN I BROUGHT MY LINCOLN IN FOR SERVICE. SO YES I WOULD RECOMMEND THIS DEALER AND THIS GREAT CAR -MKZ HYBRID

BigSilver

Oct 10, 2014

My Lincoln was in for it's scheduled service and it's always a pleasure to interact with Justin Yoerger. He is professional, courteous and competent and will do whatever it takes to please the customer.

MargoB

Sep 20, 2014

Sal Coppola was extremely helpful, and worked diligently to make sure we left Germain Lincoln with a lease on a car that suited our needs. He informed us about the D-Plan, and assisted us in acquiring the necessary information. Sal is taking extra time to make sure we're familiar with the many features of this car, and has been polite and friendly the entire time. I will certainly give him an A+ rating and recommend him to any friends looking for a new vehicle. The facility is clean and a beautiful place to conduct business, and the personnel are all outgoing and generally friendly.

Old Man

Sep 10, 2014

I have been doing business for over 10 years with Germain Lincoln. They have always preformed well. Since they have moved to their new location, they do even a better job. It is really a great facility with a lot of nice perks. My service consultant, Scott Moessner, goes out of his way to make sure every thing I need is done quickly and correctly. My 2013 MKZ Hybrid is the best car I have ever owned and I have owned cars for over 60 years. It is a real pleasure to do business with these people.

tjsz9

Aug 20, 2014

Both Justin Yoerger and Joe Di Claudio work very hard to provide a great customer experience.The problem I have had is my car has been in many times (6-7) for the same problem and it was not fixed .As the last time is recent, it is too soon to know if it is fixed. I don't blame them but Lincoln has done a very poor job. No one seems to know how to fix the problem.This is my first Lincoln and may be my lastFeel free to contact me . Tom Szott at (239) 949 4080

Joe C

Aug 14, 2014

Justin was the perfect service rep. He was knowledgeable, kind, courteous and very customer oriented. There should be more service reps like Justin who take pride in their service. Will certainly be back again. Thanks to Justin again.

mike

Aug 6, 2014

I needed to get some work done . I e-mailed Justin Yoerger and that is where the positive experience started. He got me an appointment when I wanted one. Justin always answers my e-mails in a timely manner so he is super easy to work with. I always wait for service as the atmosphere is fabulous, I do a little work with the free internet, the office setting that is supplied is something I appreciate. The car is always washed and vacuumed, the work is completed without a problem. All cars need maintenance, Justin makes is real easy to take care of!

vinman369

Jul 31, 2014

Thanks to Scott Moesner he made my wife fell good about bringing our car in for service . everyone at the dealer ship was very courteous and professional. It was very obvious that they were there to take care of their customer

Suzan Sassos

Jul 31, 2014

I was in desperate need of buying a car as soon as I could... Osmel Farinas was my salesman, and he went above and beyond getting me approved for the car that I could afford... I will go back there and to him when I am ready to upgrade my vehicle and I will feel that I will get the best deal possible. Thank you for all you did for me on my purchase and getting me back on the road... Suzan Sassos

NewYorker112

Jul 25, 2014

Scott Moessner, Service Consultant at Germain Lincoln is always a pleasure to work with. He is very professional and always dressed to the "tee". We live 50 miles from Germain and would never consider going anywhere else to get our Lincolns serviced. Scott always explains in detail - his quotes are accurate - the service department is always on time. We highly recommend contacting Scott Moessner with any questions you may have concerning your auto to be serviced.

Jeannie Oberg

Jul 25, 2014

Bought 2009 Mercury Mariner into Germain Lincoln for recall fix plus oil change & AC repair. Scott Moessner, Service Consultant, coordinated service visit and did a great job. This included getting work done in a timely manner and resolving a billing problem.

Mbell10503

Jul 18, 2014

I recently leased a car from Germain Lincoln. Sal Coppola was my sales agent. He was respectful, knowledgeable and very respectful. I would highly recommend him to any of my friends. I also dealt with Service Manager Scott Moesner. Scott was very helpful preparing my new car for me. Scott has efficiently helped me over the the past couple of years. I have leased three cars with Sal Coppola, I would highly recommend both men to any of my friends. Great service. Thank you.

jamesdrusso

Jul 18, 2014

This is the third car that I have leased from Germain and is the first time that I worked with Sal Cappola. It is a pleasure when you work with an individual who is knowledgeabe and does everything to make sure that you have a pleasurable experience with Germain. Sal was respectful and attentive to make sure that all of my questions were answered.I would highly recommend Sal to all of my friends.I also dealt with Leslie Sass who made me feel as if I was the most important person to walk into their showroom.She is very bright and personable and a real asset to the Germain family.

Jan Rollins

Jul 12, 2014

Thanks Bill Wyatt, I love my new vehicle & Thank You for following up with Me.. Normally once You're out the door most Salesmen forget about You, this is the 2nd car I have purchased from You & You always follow up to see if I have questions and are Happy with the car

ROGER MORGAN

Jul 11, 2014

JUSTIN YOEGER IS A GREAT ASSET AS A SERVICE REP. HE IS SMART, LOYAL AND JUST KNOWS WHAT HE IS DOING! GREAT EXPERIENCE!

Jorge A. fernandez

Jul 9, 2014

Recently had an oil change and tire rotation, Justin Yoerger was outstanding. He made the experience quick and most satisfying. Plus the waiting area was most spacious and comfortable. I would highly recommend Germain Lincoln and will definitely go back again.

Mike F

Jul 8, 2014

Prompt , professional and most courteous service . Solid no nonsense suggested repairs and all repairs handled expertly . Justin Yoerger a fine representative of The Germain Lincoln team . When I buy a new Lincoln this fall Justin is a big reason why it will be at Germain.

Dick Phipps

Jul 2, 2014

Getting Routine service performed at Germain Lincoln by Scott Moessner is like taking a vacation. The facility is clean, comfortable and they serve a snack. you also get to watch TV or play a grand piano if you wish. it took about one hour to complete the process and my vehicle was returned freshly washed and cleaned. it's easy doing business with Germain.

MLGaffey

Jun 29, 2014

My tire went flat. Had the tire changed and came to Germain. Had concerns as I was on the way to the hospital - pressed for time. Justin get me right in, evaluated the concern and had a replacement tire mounted and on my suv in a matter of minutes. Thanks Justin you saved my day. Service at Germain is always tops.

Tom Harruff

Jun 28, 2014

The current waiting room and other facilities are exceptional. I enjoyed the coffee, the pastry, and the comfortable waiting area. My Service Adviser Scott Moessner was very helpful. We hit it off since we are both from Ohio. I enjoyed talking to Scott about restaurants that we both had enjoyed in Ohio. He made the experience feel sort of family like with our joint experiences. The car was returned on time and cleaned outside and in!

Bill Gaddis

Jun 26, 2014

Started by having Scott Moessner greet me by name which is always a nice touch. Car was serviced in a timely manner and was throughly performed. While it wasn't an issue this time, in the past I have asked for assistance in dealing with technical issues such as upgrading and programming our cell phones. Scott and other service reps have always been of great help with low tech people like my wife and me and that is much appreciated.

Jo C. R.

Jun 25, 2014

We just completed a lease on our third car from Germain Lincoln. Sal Copolla, our sales rep. was very professional, well versed on his product and did an excellent job with the delivery.

Aaron Knott

Jun 21, 2014

I had a regular service call and a recall notice. I was able to schedule the appointment quickley, and when I came in the service started right on time. I was told the service would take several hours because of the recall service, and I was given a loaner to use. The service was done when they said it was and the car was ready when I got there. My service rep was Justin Yoerger.

mjstopko

Jun 8, 2014

Justin Yoerger estimated 90 minutes for our repair and the job was complete 20 minutes sooner. Just enough time to enjoy a delicious breakfast on Germain!

msullivan69

Jun 6, 2014

Another hassle free experience, just the way I like it. Justin Yoerger was available, as soon as I pulled up and got me setup with a courtesy ride right away. He explained everything over the phone and was pleasant through out the experience. Bob, the driver was also very pleasant and prompt. Overall, it was a very good experience.Michael

Sandra

Jun 4, 2014

Our experience at Germaine Lincoln was great! Very professional, justin yoerger is a top notch service professional! So glad we purchased our car from Germaine Lincoln. We will be back!

mbogaski

May 30, 2014

Having been a previous Cadillac owner, I decided to take a look at a Lincoln. I met with Robert Giro and took out an MKZ for a test drive. He was very knowledgeable about the car and its features. Previously purchasing from other dealerships, this was an excellent experience.

tbenford

May 29, 2014

I take my MKZ Hybrid to Germain Lincoln for service; they do great work and my customer service agent, Justin Yoerger, is very knowledgeable and helpful. Also, I always do comparative pricing & Germain Lincoln has the best prices.

Florida Clyde

May 15, 2014

Justin Yoerger, Service Consultant took care of all my needs in an efficient and friendly manner. Thank you. Clyde McBride

Schladorn

May 7, 2014

The 2014 MKZ is our second purchase, of an MKZ, from Germaine, both were very satisfactory, both in thevehicle, service, and personel involved with the purchase.Dean R. Schladorn

caseyocon

May 7, 2014

I have had my Lincoln MKT serviced at Germain for 4 years including a new set of tires and I have found their service to be reliable, timely and professional. I like that I can get a Lincoln loaner and it is hassle free to do so on site. Scott Moessner keeps me informed of the status of my service and recommends work that is needed and work that is not. I also have an extended warranty and I will continue to get service performed there.

Dorothy Wentzell

May 6, 2014

Justin Yoerger is a great guy to have representing your garage. Always takes time to explain things to me (maybe because I'm an older woman and he thinks I don't know too much about cars) . I have always had good service whenever I have brought my car in for service and new tires which I did this last time. Thank you Germain Lincoln and Justin.

Fan of Germain dealerships in Naples

May 5, 2014

Justin Yoerger did a fine job as m y service consultant. The service was preformed in a timely manner and was to my complete satisfaction.

JUSTIN YOERGER

May 3, 2014

JUSTIN YOERGER DID A GREAT GREAT JOB ALL THE WAY THROUGH! HE WAS VERY PERSONABLE AND VERY KNOWLEDGEABLE. SERVICE WAS QUICK AND DONE VERY WELL! I WOULD ASK FOR JUSTIN NEXT TIME! NO COMPARISON TO OTHER DEALERS..HE WAS REALLY GOOD!

Jean

Apr 26, 2014

All services were performed as promised in a timely manner. Scott Moessner was very professional, friendly and extremely helpful throughout the entire process.

Shirley Ray

Apr 25, 2014

Itwas a pleasure working with Jeff Yoerger Perfect person for Germaine our special place to buy our cars every thing about our experience was super and up to the standards you continue to uphold

kellyb55

Apr 23, 2014

I have been a Lincoln customer for over 5 years. I reside in Cary NC and FT Myers Beach FL. I will only have my car serviced at Germain Lincoln. My experience is always positive. Justin Yoerger is my service professional with Germain and I have always found Justin to be very knowledgeable, professional and courteous. Germain's service department also has a first class waiting area for customers. Service with Germain and Justin has been long and positive.

St. John

Apr 23, 2014

John Sheppard make the purchase of my Lincoln extremely easy. He showed me what was available, explained the options and we went through the negotiation in a reasonable amount of time. I got the MKX I wanted at the price I wanted to pay. Before I drove off the lot in my new MKX, John took the time to show me how all the technology worked and synched my cell phone on the spot. This is my third Lincoln, although my first experience with Germain. No doubt I will be back again to talk with John in a few years.

Wm. Breaugh

Apr 17, 2014

I have taken my vehicles to Germaine for 20 years or more and I have had mostly goods or better experiences during that time. Since I have been dealing with Messener I have enjoyed great service. I am 82 years old and while I have stopped leasing vehicles and kept my 2008 Lincoln MKZ and my 2001 Mustang convertible.I depend on Scott to guide me in caring for these cars. He hastaken the time to go over alternatives in maintenance and repairs for my vehicles which has been very helpful for me. and I really appreciate his help as I feel he cares about me and my cars.. Thanks to Scott messner.

Terrence M. Wall, D.D.S.

Apr 17, 2014

Recently I had some auto work done on my Lincoln MKX at the Bonita Springs dealership. Justin Yoerger was the service consultant. He went way beyond my expectations in conjunction with the service department in finding the problem with my car and repairing it. As a retired oral and maxillofacial surgeon from the Chicago Area I appreciate the professionalism that Justin exhibits. I have been driving Lincolns for many years and I have never has such a pleasant experience working with a service consultant as Justin.

Double J

Apr 17, 2014

Quality timely repair. Very comfortable customer waitig facilitirs. Scott Moessner, service rep, was very professional.

albert/theresia

Apr 12, 2014

Justin Yoerger, customer service, is one reason to go to this lincoln dealer ship, even when germain moved from collier to lee county, it is worth the trip, so far, we had always a very good experience in all matters of our 2013 mks, hope it stays that way, thanks Justin and the rest of your crew, albert / theresia

HAROLD WHITLOCK

Apr 4, 2014

We've been coming for service over a number years for our 2000 Mercury Villager . Some have been major repairs as well as the regular services as needed each year. Scott has handled our needs professionally each time. Your mechanics are doing an outstanding job doing these necessary repairs at a reasonable price! Gerrmain Lincoln has a first grade business that looks out for it's customers!

Chuck/Yankee Fan

Mar 29, 2014

Went to Service for a battery change. Lauren Ponce was helpful, courteous, knowledgeable and a pleasure to do business with.

Stack1937

Mar 28, 2014

Wat a wonderful experience. We are from Michigan and had to have our oil changed before heading back up north. What a greeting from your personnel when we arrived. Scott Moessner was especially there for us.

mkelly13144

Mar 28, 2014

I purchased my 2013 MKZ in New Jersey. I made the service appointment for the 5000 mile service. Upon entering the service area, I was met immediately by Justin Yoerger. He was friendly and professional. My car was serviced in the timeframe Justin had noted and it was also washed and cleaned inside and out. I was very happy with my service experience at Germain Linclon.

Dean Cassidy

Mar 24, 2014

Excellent -prompt-curteous-service- have always experienced this in dealing wityj Germain.

MKZ owner

Mar 21, 2014

Scott Moessner was took care of my car when in for scheduled maintenance. He and the entire Germain team. The entire experience is always above and beyond other dealers.

Juan de Estero

Mar 16, 2014

We were very impressed by the effort to provide us with exactly the car we wanted and by the time taken at delivery to orient us to the new vehicle.

jorgefernandez

Mar 9, 2014

This week I visit the Service Department for a suspension problem in my Lincoln Navigator and the service from my first call to Justin Yoerger, Service Consultant, was outstanding, very clear and precise in its diagnosis and its solution. He is very helpful and gives confidence to remain a customer of German Lincoln.

Old Man Dave

Mar 6, 2014

My 2013 MKZ is the third MKZ I have had from Germain. I haven't had any real problems with any of them. When I take my car in for service, Scott Moessner provides quick and excellent service. I like the four year warranty and the free oil changes. Scott always arranges a car wash and time I visit. In sales I have worked with Will Sell and if he wasn't around John took care of m. Their new show room is really state of the art. All of their people are great to work with.

Dottie Jackson

Mar 5, 2014

I moved Naples in 2010 and was so glad to find Germain Lincoln where I could count on excellent service on my vehicles, and, above all, great customer service. Justin Yoerger is my contact, my friend, and I can always count on him to take care of my car, provide superior customer service to me and give good advice on my wonderful vehicle. I am very thankful that I can count on Germain and all of its employees, but especially Justin. I also love coming in and playing the piano!

Kipper

Mar 4, 2014

I took my MKS to Germain for the first time. Needed service. I was greeted by a gentleman by the name of Scott Moessner. I left Germain some years ago with a bad taste in my mouth. After meeting Scott. the service he provided to me as a newcomer, I will return to Germain as long as I can work with Scott! He explained everything to me, ushered me into a beautiful lounge and made sure I was well cared for and understood what was going to be done to my car. I look forward to my next trip to Germain. Thank you!Patricia Yeats

Lynnp2000

Mar 3, 2014

JustinY. Is very nice to me, but he loves my Lincoln MKZ. I trust Justin to make decisions for me about my Lincoln, he loves his job and has excellent customer service, you are lucky to have him work for you!

e350v10

Aug 22, 2013

I purchased a used 2004 Lincoln Navigator from Germain over the internet with 28,000 miles on it. I did this from a franchised dealer, as they generally take care of their customers. However, after being assured that the Navigator was "like new" and had undergone a 110 point inspection, I was disappointed when it arrived:Here are the issues so far:1. Drivers side unlock button does not work2. Backup "radar" does not work (beeps constantly)3. AdvanceTrac seems to be consistently over-reacting and braking front wheels w/o any slippage and while on dry roads - stops when AdvanceTrac is disabled4. Left headlight not functioning!5. Paint on hood faded along edge on passenger side and orange-peeled on top of fender on passenger side6. Only one key - really?7. CD player cover will not electronically retract face of player - must be manually forced - CDs connot be played8. Drivers' side cooled seat not functioning9. Weird noises coming from transmission10. No temp tag! (Despite charging me an $800 paperwork fee!)11. Air suspension problems12. Heated/Cooled Seats do not work13. Remote mirror controls do not work14. Rear wiper does not work15. Heater does not workAnd, as a bonus, they didn't actually ship the car with any license plate screws so I had to go to Home Depot!Some of this should have been fixed, and all of it should have been disclosed.This is poor service bordering on fraud.

DenverSkier

Aug 22, 2013

I purchased a used 2004 Lincoln Navigator from Germain over the internet with 28,000 miles on it. I did this from a franchised dealer, as they generally take care of their customers. However, after being assured that the Navigator was "like new" and had undergone a 110 point inspection, I was disappointed when it arrived: Here are the issues so far: 1. Drivers side unlock button does not work 2. Backup "radar" does not work (beeps constantly) 3. AdvanceTrac seems to be consistently over-reacting and braking front wheels w/o any slippage and while on dry roads - stops when AdvanceTrac is disabled 4. Left headlight not functioning! 5. Paint on hood faded along edge on passenger side and orange-peeled on top of fender on passenger side 6. Only one key - really? 7. CD player cover will not electronically retract face of player after CDs are loaded - must be manually forced 8. Drivers' side cooled seat not functioning 9. Weird noises coming from transmission 10. No temp tag! 11. Air suspension problems And, as a bonus, they didn't actually ship the car with any license plate screws so I had to go to Home Depot! Some of this should have been fixed, and all of it should have been disclosed. This is poor service bordering on fraud.

Karen Stevenson

Jan 1, 2013

Worked with Will Sell to purchase our new MKX. He went over the different feather of the car, spent a lot of time with my husband and myself and answered all our questions. There was no pressure, it was a very comfortable atmosphere and an enjoyable experience. The deal Will and Leslie Sass put together for us was incredible; let's just say I am a very proud and satisfied owner of a 2013 MKX.Thanks to all, Karen and Mike

royvonne

Dec 15, 2012

Over the years, one has been very impressed with the courtesy and the service given.The new facilities are excellent, as is the waiting area and the snacks and drinks provided. Will Sell is always ready to assist in anyway possible. I am very impressed! Thank you! Merry Christmas and Happy New Year!

Edward Newins

Dec 15, 2012

I have either purchace or leased several Lincolns from Germain in the past 7-8 or so years. I have always dealt with Will Sell in all of these transactions He is the reason I continue to buy or lease my Lincolns from Germain. His product knowledge, attitude of fairnes and honesty and his deamenor are the reason my wife and I are the long time customers of Germain Lincoln.RespectivlrEddie & Georgette Newins

macarthyd

Dec 15, 2012

These people are a pleasure to work with. Their price is right, the new facility is outstanding and the service both from the sales and service departments is very friendly and on time. They go out of their way to make sure you get what you want and don't try to push things you don't want. Their operation is frist rate.

Mary Ann Palma

Dec 15, 2012

I have had a very positive exsperience with my salesperson, Will Sell and the General Manager Leslie. I was always promptly taken care of and the service department is superior. I would recommend Germain Lincoln to everyone. The car is also a fantastic product, good looking and an operating delight. My rating is excellent all around.

costaki23

Dec 13, 2012

outstanding customer service very professional from time of purchase. great follow up would and have told others to visit and take advantage of Will and Leslie

costanjo

Sep 25, 2011

Dave and the staff at Germain were so nice to deal with.We were very happy with the trade in amount and everyone was very friendly.Dave did a great job in showing us all the features of the car.

dmadish

Mar 9, 2011

Just bought our third car from Bonnie at Germain Lincoln, this dealership has done all maintenance on three of the four Lincoln LS's we own or have owned. Joey service maintenance technicain along with Bob in service are great. Will continue to purchase from Germain and have sent four of my neighbors to Germain and now all are purchasing from Germain. This is a great dealership with can-do professionals.

Leogpa

Mar 2, 2011

I delt specifically with John Shepard. He exceeded my requirements and expectations. All questions were answered and all requests were handled. He made the purchase of my 2011 MKX easy and somewhat enjoyable. He committed to assist me for as long as I needed follow-up help.I would recommend him to any potential purchaser.

John Webb

Jan 31, 2011

Th epeople that I had dealings with at Germain were outstanding.They had extremely excellent knowledgeable in their respective areas with an abilityto communicate and explain, answer any questions in a very caring and informativemanner. It was an a very pleasant experience for me.

orchis 12

Jan 28, 2011

Always easy to deal with. I have dealt with them for the last 14 years and every time has been a pleasure. They didn't have the car I wanted, but found one in 4 days - and it was gorgeous. Everyone there remembers you from the last time you came in. It is just an overall, nice experience.

lesleybarrett

Jan 14, 2011

Service was very friendly and staff very efficient in e-mailing me to start with so I had all the information I needed before I went into the dealership to test drive a car.I felt like I was treated with kindness and respect, and the follow up service has been excellent.I would definately recommend this dealership to business collegues and friends alike.

Bonita "D"

Dec 27, 2010

Excellent atmosphere. Totally informative and answered all questions, and very personal special service. A banner organization where I feel entirely comfortable and confident that I'm getting the best deal. I highly recommend them. I've leased 5 vehicles through this agency.

terrir

Dec 20, 2010

The entire process of leasing a car through this dealership was nothing short of amazing. I would recommend Germain to anyone. I live in Ft. Lauderdale but due to the quality of service they provided I drove to Naples (1.5 hours away) to lease my new MKX.

Richard Bell

Dec 19, 2010

We were very happy with the service at Germain Lincoln. Will Sell was our salesman. Hewas very professional & extremely helpful. He spent alot of time explaining the electronics & operation of the car. He took care of all the paperwork for us & in the process made us feel very welcome. One day earlier we visited another dealership. I can say it was not a good experience. They made us stand in the lobby,we were not invited into any office. We told them what we were looking for,they went to the back,then returned to tell us the vehicle was not available but never asked if they could interest us in an alternative.We left feeling that they really didn't care to sell us us a car. I really have to commend Germaine Lincoln, they know how to treat a customer. I gave this rating because we had such a good experience buying our Lincoln. Richard & Dottie Bell Marco Island,Florida

BarryR1

Dec 16, 2010

Absolutely the BEST. Leslie Sass (General Sales Manager) and her team totally understand the needs of their "guests" as they call us and once again (my second purchase) it has been a an experience greatly exceeding my expectations. Even though I am in the sales business, I am very intimidated walking into a car dealership because I feel like I don't know the "game". Well, there is no "game" here. These folks are all about delivering quality and value. They understood my needs and went above and beyond to help me get the exact vehicle I wanted at the best price possible. My sales rep Bonnie Cooper did a great new car orientation for me and I felt very comfortable with all the "gadgets" by the time I left. I worked with Will Sell while Bonnie was on vacation and he was highly knowledgeable about the vehicles and pointed out the advantages of each with NO pressure. Bob Fredeen, the Finance Manager, was thorough and concise about explaining the "numbers" behind my purchase. Thanks again to Leslie Sass and the whole team at Germain Lincoln Mercury for another teriffic experience.

tethier

Dec 2, 2010

Helped me select the right car for me and worked through the financing and cost issues very effectively. The sales person, Dave Kern and the sales manager, Leslie were particularly helpful. I recommended a person to Dave last night and he is visiting with Kern this afternoon. I had a great experience.Tom Ethier

blankmangal

Nov 26, 2010

Leslie and Dave have worked with us two times now and have been extremely helpful, courteous and pro-active in getting us the car we want at a price that works for us. In addition our experiences with the service department at Germain have all been positive. the work is done correctly and the wait is minimal.Germain continues the fine opinion we had of Lincoln Mercury when we lived on Long Island, NY.

tonsu

Nov 20, 2010

My Wife and I have purchased three cars thus far from Bonnie cooper at Germain Lincoln and have switched allegience from Lexus due to the superior performance provided by bonnie and their Customer Service DeptWe quickly recognizede that Bonnie and Germain cared about customers and were careful to point out areas of the new Lincolns that would appeal to us. She carefully and completely explained the many variations of the SYNC system and how we should use it. At every phase of our meeting she would show us car details and then demonstrate them through demonstrations.When we had occasion to use the Service Dept. for regular maintenance, we were struck by the friendliness and prompt response to our needs. If the work would require extra time we were provided with a car to use. When the service was completed, the car was always returned washed and cleaned.We are proud to be the owners of two new Lincolns and have recommended Bonnie Cooper and Germain Lincoln to our friends.

woodhavendoc

Oct 25, 2010

Had bought three previous Lincoln TCs from Germaine,but unsettled economic times led me to keep my most recent one more years than usual. Finally my wife and I decided to look over new MKS with voice-activatd Sync system. For first time used Web to inquire, and got prompt email answer. On visit to showroom received extremely friendly, informative and low key help from Will Sell. (Yes, we too remarked on his surname).Leslie Sass, sales manager, who "wrapped up" with us was gracious and low key. Luckily the exact model we wanted was on the lot. Hi-tech of the vehicle wonderful but a bit overwhelming; luckily my wife has latst iPhone so understood most.Got fair price, and took possesssion 2 days later. So if you see somebody happily drivng an MKS, seemingly talking to his dashboard, it's me.

ameracraft

Oct 25, 2010

Purchased and new Lincoln MKZ. Dave Kern is my sales agent and was very knowledgeable about the car. He is an excellent sales agent, very informative. The sale manager, Leslie, was also very helpful. Both are delightful people to do business with. I would highly recommend a Lincoln and if you are to go to Germain Lincoln definitely ask for Dave Kern.

km594

Aug 27, 2010

We would like to express high praise to Dave Kern and Leslie Sass for their excellent service during our purchase. Dave was diligent in finding the model and color that we wanted and in his follow-up service after our purchase. Dave and Leslie really made the whole process of purchasing our car painless. We are extremely satisfied with our Lincoln and feel we made an excellent choice. We would definitely recommend Dave & Leslie to family and friends.

tpecorilli

Aug 12, 2010

Our experience at Germain,as always,is a pleasure. We are treated as if we are the only customers they are there to please. They know their product and they are very helpful. If you would like a friendly experience as well as a knowledgable Sale person please visit Germain LM and ask for Bonnie Cooper

alumni00

Jul 20, 2010

When I was in the market for a new SUV I thought to myself I wish I knew where Leslie Sass went after leaving Tamiami Ford. At the time I worked down the road from Germain Lincoln and thought I would stop in to see what they had. Too my great surprise Leslie was the finance manager and helped me along with Dave to pick out a new MKX. They were both very helpful and friendly. I can not speak highly enough of Leslie and her customer one on one. She and Dave were able to get me the MKX where I felt comfortable in payments and would hands down recommend Germain Lincoln to anyone. Leslie is a huge asset to Germain Lincoln and it is because of her and her customer service that I would go back. When in for service I have never had a problem with my MKX except for a loose trim piece that they fixed immediately and without delay. Other than that I occasionally stop in around 6000 miles for my oil change and have always been treated with respect and friendliness when servicing my vehicle. Overall 5 out of 5 stars. Thanks,Kevin Ackerman

mlubbers1

Jul 2, 2010

I contacted Germain Lincoln and Mercury via e-mail about purchasing a new vehicle. My inquiry was answered by Dave Kern and that is how my relationship started with Germain. My wife Laurie and I purchased our first vehicle from them, a new MKT. The whole process was very professional and very low key. Dave and Leslie Sass (Sales Manager) were a delight to work with. Their attitude was very positive and non aggressive and put you at ease from the start. I would recommend the whole Germain team for your next vehicle purchase and all of your service needs.Mike and Laurie Lubbers

khayfield

Jul 1, 2010

I have either bought or leased a new car every three years from Dave Kern, for the past 18 years. I believe he has always been honest and upfront with all of my dealings. Always so helpful and patient when he is explaining all the new features of my new car.

royvonne

Jun 28, 2010

I've bought three vehicles in recent years and have found Will Self (Sales) to be an outstanding individual, so very helpful and insightful. Furthermore, I must commend Joseph (maintenance) for his excellent help in servicing our two vehicles. I have been very well pleased with the care given and it is great to have such a dealership in Naples.

tonicaf

Jun 24, 2010

I sent e-mails out to a few Ford and Mercury dealers requesting information on the Fusion and Milan. Dave Kern responded first and was the only response I received. Since I live a distance from Naples, alot was done by e-mail until I was ready to purchase. Ivisited and met Dave personally. He was a gentleman, respectful and fully knowledgeable of his product. He guided me by understanding my needs and not pushing me into something I did'nt need or want. I love my Milan and am heartbroken that I won't have an opportunity to own another. This is my 5th Mercury, an excellent product and my salesman Dave "the best". I would be remis if I did'nt thank the service department-THEY ARE GREAT! I wish GOOD LUCK to dave, the Service department and all the ancillary staff at Germain, they all did an excellent job.....thank you....Toni Cafaro

jimndrin

Jun 24, 2010

I felt as if I were their only customer. What a professional, knowledgable and friendly experience. Since my husband was out of town and the final decision was left to me this dealership made sure that I was informed about all aspects of operation. Thanks to them I will be reccomneding them to everyone I know who is looking for a new car.

sjm9071

Jun 24, 2010

I feel both the salesman (Sal) and the GM (leslie) went out of their way to make me feel comfortable about the deal and were extremely helpful throughout the entire process.My new vehicle is simply wonderful. The tech package has come a long way since my last car (2005).JoAnn Montalbano

Rickybobbytommy

Jun 23, 2010

Everyone at Germain Lincoln Mercury always goes the extra mile to make sure I am satisfied every time I have my car serviced. My salesman, Sal Cappola, was great to work with when I leased my Lincoln MKZ. He made the whole process very easy and most important I trust him. I will lease again from Germain Lincoln when my lease is up. It is a good place to do business.

L&DJONES

Jun 23, 2010

I purchased my first Lincoln and leased two other Lincolns from Germain Lincoln-Mercury. I received excellent service from Dave Kern on each occasion. He was always very friendly and every car had the exact specifications I wanted. I was always happy because of Dave's diligence in finding the "perfect" car for me. I will continue to either buy or lease cars from this dealership as long as Dave Kern is working there. If I were to give Dave a rating for his outstanding service it would be A++++.

holihen2

Jun 23, 2010

I have been a most satisfied customer for almost 20 years, purchasing and leasingboth Mercury and Lincoln autos. Dave Kern has been my salesman throughout. He isknowledgeable, helpful, friendly and available for questions. The service department has taken care of my automobiles on time and on schedule in a professional and friendly manner. I have never had a problem with any auto I leased or purchased at Germaine. Since all else reflects excellent customer relations, I have to assume thatthe price is also competitive. I must admit, that I have not shopped at other dealers because I am extremely satisfied with Germaine.

laurapeter

Jun 23, 2010

Bonnie was great. She was efficient, respectful and direct. Would recommend her to anyone - especially female purchasers. As a female I have not been taken seriously and when it came to signing on the dotted line - previous sales people would turn to my husband for credit and final approval. I wasn't going to proceed with anyone that approached me that way again. Bonnie didn't even hint at doing that. She is great!

fountaindc

Jun 22, 2010

We leased a 2010 Lincoln MKZ. We established contact with Dave Kern through the Lincoln website. He proved to be experienced, knowledgeable and never wavered in his commitment to provide us a quality experience. He kept his word on any agreements made and adjusted his schedule to meet ours. We got a vehicle in which we feel very comfortable, with some very nice appointments and at a terrific price.