Used Cars for Sale at Gillespie Ford in Gurnee, IL

imnataliegg

Oct 3, 2016

I'VE GIVEN THIS DEALERSHIP A 5 STAR RATING BECAUSE OF THEIR AMAZING CUSTOMER SERVICE. I WORKED WITH RICH IN SALES ON GETTING INTO THE PERFECT VEHICLE FOR MY NEEDS. HAVING LESS THAN PERFECT CREDIT WAS HOLDING ME BACK AT OTHER DEALERSHIPS, NOT HERE!!! THEY REALLY WENT ABOVE AND BEYOND TO EXCEED MY EXPECTATIONS. CAN'T THANK RICH AND HIS TEAM ENOUGH FOR THEIR HARDWORK! LOVE LOVE LOVE THIS PLACE!

TicaLinda77

Sep 23, 2016

I came in just to look around, I've been wanting a truck, F150 for a while but have never bought one. right as I'm looking around Richard came and started helping me. he had this huge smile on his face and was very informative and charming. to make a long story short, I drove out with a red F150! I would recommend to anyone looking for a truck or just a good reliable Ford vehicle to come in and ask for Richard. he is very friendly, knowledgeable and helpful.

Cagonzalez1125

Sep 21, 2016

Was in last Saturday. Test drove a Ford Explorer. The salesman, Rich was very professional and I never felt any pressure. Great customer service. Will be recommending this dealer for sure.

Eric Obenland

Sep 21, 2016

I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppose to get a free oil change and they charged me for it. Overall I was disappointed. Eric Obenland

Magster9199

Sep 21, 2016

I personally don't ever leave review for any place, but for the young man that helped me out deserves it! I had the kind gentleman Mr. Huber help me select a vehicle. He was very sweet and polite to all of the questions I had for him. He even took the time to explain a little more to me when he had another customer. That right there is a place I will be returning for another vehicle!

Bconcan

Sep 20, 2016

I stopped At Gillespie this past weekend for my regular oil change. I was Killing time so i walked around the showroom and a salesman Rich told me all the new incentives on the F150. I couldnt pass it up i ended up buying a brand new F150 XLT Crew cab. COULDNT BE HAPPIER!

Peter

Sep 16, 2016

I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic straps on the driver seat that hold the lather down.At 2:30 PM we stopped to see if the car was ready.... they hadn't start on it..... They finally called after 5:30 PM to say it was ready, we were unable to pick it up till Tuesday morning due to a schedule conflict. The oil had been changed, but they didn't reset the "Oil Life" indicator, so we did that.The tires were rotated but over inflated to 45 pounds, factory calls for 35. The other problem was the airbag error indicator light was now on. Also of the two seat straps only one had been reattached.I called and asked if I could bring it back on Thursday at 10:00 and the service manager said yes.We dropped it off at 10:00 am... it is now 2:00 PM FRIDAY and we've not heard anything. I've called three times and each time all I get is an answering machine.RATING: "F" for service "F" for responsiveness.Although Gillespie is closer to our home we're going to check both the Libertyville and Antioch Ford Dealers .

Wilber

Sep 13, 2016

My husband and I went to get a truck for him, didn't go prepare to buy but Ricky was so helpful and we drive away in a nice truck . Thanks Ricky and the staff they were great .

jeanne frazier

Sep 8, 2016

It started as a wonderful day for just shopping around, but Carlos was so helpful we ended up buying that day. Before we left, he even washed the car himself because the wash staff had left! That is great customer service!! We were there at least 3 hours, though, because we had to wait around to talk to "this person and then that person" after the deal was done and along the way our check got lost! We weren't aware of this until 2 weeks after we were home with the car. When I was called, the person didn't seem to be aware how to handle the problem. He said he would call back after checking the name spelling but did not. Several days later he called to ask me to reissue the check. I have to say, the most professional person is the newest guy, Carlos. "Too many chefs in the kitchen"

LAWRENCE C WARTER

Sep 7, 2016

We went there because of excellent service. We bought because they gave us a good deal without any negotiations unlike other dealership. When the car had some initial problems Carlos came to our house with help to get us going at night.

Marcus

Sep 5, 2016

The salesman Harry Owens was awesome. He really turned this into a great experience. He went above and beyond to get things done. I recommend going to see him if you are purchasing a car.

Masterchef

Aug 31, 2016

Helpful salesman nice showroom one of the salesman was kinda of a jerk but Steve came over and changed my mind about the dealership and I purchased the truck

David W. Braddock

Aug 29, 2016

Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dollar discounts with 0 percent financing. When we got to the dealership, we were told the best they could do was 1250 rebate and around 3% interest. We picked a car with less equipment to get the payment down to being where we wanted it to be. Then we were told payment would be over our 300 dollar per month threshhold. So back to picking a former lease vehicle for lower payments. 35,000 miles on a 1 year old car but the payment would be 270 per month. Did the "aftermarket salesman" interview and added a "Protection Package" which everyone knows is just an added profit scam. Then finally 5 hours later talking with the finance guy we are almost done. No. We are now told interest rate instead of 3% is 8% and the payment is 330 per month. Seriously? We declined their offer. Only then did the Sales Manager try to intervene and tell us he could get us the 2000 rebate and 0 percent financing. Too little too late. I would not recommend a Dealer to anyone who prints adds claiming "up to " rebates when NOBODY can qualify for all of them. An Arabian Horse Association rebate is NOT an actual discount on a vehicles price and should NEVER be used as such.

Dan L

Aug 26, 2016

Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entire visit and process of us purchasing our 2016 Ford Explorer Sport.

Baby Nurse

Aug 26, 2016

Wasn't expecting to trade in my car, but I'm very happy that I did! Rich was the salesman that helped me get what I wanted. He was understanding to my situation and went above and beyond to make sure I was happy with my purchase!

Annette

Aug 22, 2016

I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it was ready. He told me at least another hour. That would be 6 1/2 hours they had my car!!!! Completely unacceptable!!! This was the 2nd time this occurred. The first time I took my car in for an oil change, was told 1 hour. I left it there, after 3 hours passed I went back in assuming in MUST be ready. The guy told me mine was scheduled next, they hadn't even touched it!!! I said I needed my car and left. This is NOT service in my book! Just a note....I BOUGHT the car from this dealership. Thats another story... :(

Jackson

Aug 14, 2016

I was looking for a truck and the sales person was good but it seems every time he went to get something there was always a delay. Just getting the keys for the test drive took 20 minutes because the key holder was on lunch. Everything seemed slow. Also was not happy with them handing me the Truck on empty and no headrests which I was expecting to be given after my after market items was finished. I like my truck but was not impressed with the rest of the process.

kelly

Jul 28, 2016

KYLE WADE IS ONE OF THE BEST SALESPEOPLE IN THIS DEALERSHIP! HE IS PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE! THE FORD FOCUS THAT MY SON BOUGHT, IS A WONDERFUL GAS-SAVING VEHICLE. I RECOMMEND THIS DEALERSHIP HIGHLY OVER ALL OF THE OTHER FORD DEALERSHIPS!

Big Tuna

Jul 21, 2016

I normally dread going to the dealership but Rich H made the experience very comfortable and I ended up walking out with a great car. I will definitely come back in the future

Shotime74

Jul 15, 2016

Rich was very helpful to find the car with the features I wanted. Once we pinpointed the few vehicles that met the criteria, Rich was quick to confirm a dealer trade and drove to pick up my new car the following business day.

RE

Jul 12, 2016

Bought my new Focus from Chris at Gillespie Ford. The service is unmatched and my new car is awesome! I'd highly recommend this dealership for a new car and the service providers within are a class act.

Walleye

Jul 11, 2016

I purchased a 2016 Fusion from Cecilio Ruiz and he made it a very pleasant experience.I wanted a very specific car and he searched the tri-state area until he found it for me; just the right car at a good price.

Will Gourley

Jul 11, 2016

I usually hate buying cars and spending hours at the dealership going through the process. Rich H. was great to work with and didn't hesitate to cater to the way I wanted to test drive and experience the different features of the Ford Explorer that we were looking at. He definitely made the process much better than I was expecting. The rest of the team at Gillespie Ford was great, and I look forward to servicing my car there. It will be the first dealership I visit when I am in the market again.

Jonathon Eisner

Jul 4, 2016

Me and my wife need led to buy a new car, and due to some challenges with out credit it made it very difficult. Well not at gillespie ford , I worked with a very talented sales rep named rich. Rich and his team of dedicated financial persons worked very hard to get me and my wife the car that we needed and in our price range. There will be no other place we go to for a car anymore.

J Lloyd

Jun 17, 2016

My salesman was Rich Huber. He was very helpful and knowledgable. He took the time to help me and we ended up with a good deal. Highly recommend him. Tom from customer service took great care of me with a few items that I needed. He did a great job. Service manager was very helpful as well.

dirtgirl

Jun 16, 2016

My husband and I stopped in at the end of the day on a Saturday and Elizabeth V. went out of her way and stayed past hours to show us several vehicles...she found exactly what we were looking for...a 2017 fully loaded Ford Escape Titanium model. My husband and I thought about whether we were ready for a new car...and payments again...lol and decided we really wanted the vehicle. I called and Elizabeth and went in Monday night and drove home with our new car! The customer service was excellent, every detail was explained from what we were receiving for our trade in (thanks Joe!) to making it easy to finance (thanks Shane) because they matched what my credit union could offer. We're thrilled with our new car and very impressed with the friendly and professional service we received. Looking forward to doing business with Gillespie Ford over the coming years to keep our vehicle running smoothly. We would Definitely recommend Gillespie Ford for new or used vehicle purchase and we're confident any service we may need in the future will be handled in friendly and professional manner. Also, Joe is assisting us in buying another used vehicle that was not involved in purchasing our new vehicle. Joe and Shane you're wonderful and Elizabeth...you rock...you know your business and you never rolled your eyes or got impatient with us as you ran back and forth when looking for just the right car for us. We thank all of you for making our new car buying experience such a pleasure...thanks for all that you do. Mike and Barb B.

KAL

Jun 16, 2016

Let me begin by stating I have no problems with the purchase of our car. It's the after product purchase and specifically the lack of customer service from the Customer Relations Manager Tom Roufus.We bought a 2016 Explorer in March of this year. I chose Gillespie specifically because of the internet sales associate that had been working with us (even though Libertyville was much closer).Our actual sale associate was Ricky Elliston. He was pleasant enough and worked with us to get the best deal. The issues come from our purchase.of the Appearance Protection Package sold to us by Tom Roufus. Mr. Roufus explained all the bells and whistles associated with the purchase of the 3 year $599.00 package. This package includes a clear coat paint guard and leather guard protection. Mr. Roufus also explained this includes in- house detailing every 5 weeks. All we do is call him up, schedule our detailing appointment, and drop off the car. If we needed a loaner they would provide one to us. Sounds simple and easy.Our first appointment was to have the clear coat applied to the car and have a few dings fixed that were present when we initially picked up the car (which our sales rep Ricky told us would be fixed when we came in for our detailing package). I arrive the morning of our appointment to a somewhat confused looking Mr.Roufus. We started talking and he tells me because of the weather that day ( a bit drizzly) that he would prefer not to have the clear coat applied ( because" I wouldn't be able to truly see the benefits") . I'm a bit dumbfounded. A phone call would have been nice to tell me all of this instead of me driving (out of my way) to drop off the vehicle before work. Although he did offer a free tank of gas the next time I came back for my inconvenience. So we reschedule for another time. The second time I drop the car off he again has the confused look as if he was not expecting me. Between the time I arrived, located him, found a loaner to give me it was 45 minutes later. Not quite the drop and go as it was presented to me.I pick up the car only to discover that the dings that were supposed to have been fixed were not even addressed and Mr. Roufus claims he had no knowledge of. Okay, I'll give him the benefit of the doubt. It was obvious our sales rep never relayed the information about the dings to Mr. Roufus. So I had to make yet another appointment. the following week.This next appointment was to fix the dents. I also had to remind him of the tank of gas he promised me. I picked up the car the next day. When I looked over the car I saw the dents had indeed been fixed so I drove home. I get home and my husband looks over the car and asks me if I had looked at it. Apparently in the glare of the sunlight at the dealer I missed two NEW scratches as I was focused on the repairs of the dents. I was furious at this point and done with dealing with Mr. Roufus and Gillespie. My husband called and told Mr. Roufus about the scratches and Mr. Roufus started giving push back to my husband about how " your wife" thought everything was fine ) etc etc. Everything was fine as far as the old dents were concerned. I never noticed the new scratches which I really wouldn't expect from a professional establishment. My husband drove it back that very instant . We picked up the car the next day and they did buff out the scratches.Fast forward to last week ( June 7th) My husband calls to make a detailing appointment. He was told by Mr. Roufus that since he was dropping the car and needing a loaner he couldn't do it until the following week because he had no cars available ( seriously, its a car dealership. You only have ONE or TWO loaners?) Fine. my husband reschedules for yesterday ( June 15). He makes the 20 minute drive to the dealer only to be told YET AGAIN by Mr. Roufus that there was no loaner available. (Does this man not know how to use a phone.?? ) Mr. Roufus told my husband that its only about a 3 hour process and they could shuttle him back home and he could come back around 8:30 pm when the car would be done. Around 7:30 my husband calls Mr.Roufus .They apparently had not gotten around to the car yet and would bring it to our house when it was done later that night. At this point both us are speechless...and fuming. About 10 minutes later we get a call telling us the car was done and would be bringing it to us shortly. They did drop off the car. When we went to inspect it we were very disappointed. When you bring in and pay in advance for a detail job you expect it to be squeaky clean and shine. The front of the car still had remints of old bugs on the front and bird droppings on the hood. The car was still wet from the car wash with water spots and the Armor All that was applied to the tires was once again all over the plastic trim around the wheel well .Please remember this review is only regarding the customer service and quality( or lack there of) of services offered. I am almost afraid to bring it in for an service work. We definitely won't take it back for any more detailing or cleaning.

Carol48

Apr 7, 2016

The salesperson we initially contacted via phone and email was not able to be in the dealership on the assigned date/time. We were referred to Kyle Wade, Sr. Sales/Fleet Advisor, to discuss leasing an Escape. Without knowing our requirements for leasing an Escape i.e., color, accessories, length of lease, etc., Kyle was able to expertly fulfill our needs. I had been on Gillespie's website prior to going to the dealership. I identified a car I wanted to look at and gave Kyle the inventory number. Luckily, the car was still on the lot. The test drive went great. Kyle described everything about the mechanics of the car. Kyle explained all of the lease options to us and we went home with a 2016 Ford Escape. I would recommend Kyle Wade to anyone purchasing a car from Gillespie. We were never under any pressure to lease the car or purchase any of the extras that were presented to us. The only negative was how long the process took. I would also add that I have a 2009 Mercury Mariner serviced at this dealership and I am very happy with the service.

redhead06

Mar 7, 2016

Wonderful staff! Very friendly and professional. They all worked hard to get me the best deal! Definitely will recommend to others and will return for my next purchase. Excellent job guys as always!

jrwalton8

Mar 1, 2016

I usually don't write reviews but after my experience with Gillespie Ford, I had to. In my experience with buying a vehicle, the process is always dreaded and the experience can be stressful. I can honestly say this was my first experience where i was made to feel like a true customer and the stress that usually comes with a purchase like this just wasn't there. The entire dealership was friendly and extremely hospitable. And that wasn't even the man who found the right vehicle for me - Kyle Wade. Kyle was a true professional and his communication during this process was exactly what is needed in the car buying process. No pressure, finding what "I" needed, and being open/honest with selection. His attention to me as a customer, was great and one of the key reasons I left with buying a new vehicle. I couldn't recommend Gillespie Ford enough and I know Mike Gillespie's attention to the customer experience is what makes this group of dealerships better than the rest.

wayne123

Feb 12, 2016

The smoothest transaction i ever had buying a truck... Special thanks to Kasey, Tim, and Tom what a team... I shopped around and no one came close to their price..Thanks again.

hdavid1026

Jan 30, 2016

I have never had a car purchasing experience go so smoothly and care free. I didn't get any odd feelings or a doubt in my mind that I was making the right choice. Holly Braun Len was amazing and was able to get me an appointment on an emergency basis. She went above and beyond to alert finance and sales to my arrival and situation. Upon arriving Chris H was our salesman and he put in me a beautiful 2016 Ford Escape (which I never thought I would be able to get into a brand new car again!). He met every need and expectation I had. There was no problem fitting my budget and absolutely looked out for my best interest. Gave me the exact advice that I needed, but more importantly trusted. I could not be more pleased with their business, my car, the process of selling it to me and working with Holly, Chris, Jim and Shane in finance. I will forever be coming back for future vehicles to work with these people specifically and I will forever refer everyone I know to these individuals. Thank you for being such a great positive after I went through such a negative ordeal! :)

Rita25

Jan 26, 2016

I was working with Ricky and there was no pressure to buy. He explained everything about the SUV. The next week my daughter pruchesed the same vehicle in a diffenent color from Ricky. We are both very happy with our purchases. This was a very good experience and would recommemnde Ricky to everyone.

Gear head

Jan 26, 2016

These people literally make miracles happen I am extremely satisfied with my 2016 fusion that I got an amazing deal on. Ask for kasey he will make it work

tdt22

Jan 5, 2016

Kyle Wade was excellent. Easy, painless, and quick transaction. No problem recommending Kyle and the dealership. They found the exact car we were looking for, which wasn't easy

Jason ford

Dec 24, 2015

I just bought a brand-new Ford F1 50 from Gillespie Ford through their salesman Jim Lojas.This was the best car buying experience I have ever had. Jim gave me an awesome deal and did not try and upsell me. He gave me a great price on my trade-in also.I live on the southside of Chicago and passed up a dozen or more dealerships to get to Gillespie Ford because they are the best. When it was time for me to take ownership of my new truck Jim Lojas arranged for it to be delivered to my house and my trade and picked up. I highly recommend this company and Jim Lojas.

Lou Brough

Dec 17, 2015

Mike and Kyle went out of their way to make sure our Transit was delivered on time and to our satisfaction. I would highly recommend Gillespie Ford.Lou Brough

MARSHALL H

Dec 6, 2015

dropped of my focus talked to tony. the car had a rough ride to it(bad tire/bent rim?,tony called said they could not feel anything wrong,told tony(service guy) to rotate/balance the tires. went to pick up the car was handed the bill for $200.00,was told there was an inspection the car?IGUESS i had to pay for the inspection a $200.00 tire balance is UNSAT!!! will not go back for anything. don't the owner have enough money?? beware go to a tire place

Arthur Biedron

Nov 26, 2015

I had the great experience of purchasing a Ford F-150 fro Gillespie Ford. Thanks to Milton, the young, energetic, very knowledgeable and professional sales person, my experience of buying at Gillespie Ford was very enjoyable. I would highly recommended both Milton and Gillespie Ford for anyone who desires to purchase a vehicle.

MarcombRacing

Nov 23, 2015

And a big thank you to glass before and every associate family member there I am most humble for everybody's hard work and to make every person feel comfortable and knowing what they're buying. Me personally and said they're waiting for my truck to be serviced a shipment came in while I was waiting I decided to help assemble chairs for the staff and take the old chairs and dispose of them I bought a 2014 GMC 2500 HD Dinali that they pulled from another dealership for them to do that for me was much appreciated a big thank you to Mike Gillespie and his brother Tim Gillespie for for the best experience ever at a dealership would not shop anywhere else but I was before and Gurnee Illinois thank you to the staff and everybody else that works there and participates. You guys rock. i'll be back for a second car or SUV for sure that's how comfortable and satisfied I was

gisel21

Nov 10, 2015

First time buying a car from here ,great service. Cecilio was very patient and outgoing . I will recommend this dealer ,I'm very happy with my purchase

Wally & Karen

Nov 9, 2015

This was the second Ford we have bought this year from Gillespie. We worked with the best sales people, Cecilio Ruiz and Holly Braun. My wife upgraded from a 2013 Kia to a 2015 Explorer Limited which is wonderful to drive. I upgraded from my 2013 F150 to a 2015 F150 Platinum that takes you to a new level of driving experience. As I mention above, Cecilio is a pleasure to work with and goes out of his way to make the buying experience as well as can be. Both my wife and I would recommend this dealership, Cecilio and Holly for their outstanding positive attitudes.Thank you,Wally and Karen Grist

lisa1113

Oct 23, 2015

Very friendly and accommodating staff! Definitely will go back to purchase another vehicle in the future. I will recommend this dealership and our salesman Rick to all my friends.

Caitlinc

Oct 17, 2015

If you are looking for a dealership who truely cares about their customers, please come here. We have been to so so so many dealerships and we have been pushed to the max of frustration and have been unable to purchase because of the horrible environment. We have been waiting 5 years to finally purchase our 2016 Ford Escape today. A beautiful car. Josh is a great family man and sales man and truely cared and listened to our concerns. He and his team truely made a comfortable buying environment and we couldn't be more happier with our experience. We will be returning to this dealership from now on, because they truely care about their customers. Also a big thanks to Sam from the finance department and to Tom their customer experience manager. We couldn't have felt more comfortable with one of the biggest purchases in life. We will be sure to send all friends and family here, I highly recommend this place.

BSatterwhite

Oct 13, 2015

Josh Marquez was outstanding. Went above and beyond. Made process very easy and smooth. Very patient. Mario was very helpful. I would definately recommend people to Josh Marquez.

YesiOroLopez

Oct 7, 2015

At first i was kind of scared because last uear when they were Gurnee Ford I got a horrible experience. I knew my credit was bad but they said I could only get a certain car which I did becuase I needed it for work. Anyhoo, now this dealer met all my expectations of what a dealer should do and best of all I actually got to get the car I wanted to get last year ^_^ and Cecilio was the one who helped us very friendly man...thank you so very much

MissPaula123

Oct 5, 2015

Thank you, Brad Berman, for taking the time to show us some great vehicles. We are so happy with our New Ford Escape. Although we needed a new car, we had not planned to purchase a vehicle the night that we came in "just looking." However, Brad made us feel excited about the quality and variety of vehicles at Gillespie. Brad was very easy to talk to, and he patiently answered all of our questions. He offered us a great deal, and we went home with a NEW CAR that night! WOW! Thanks, Brad!Also, a special shout out to Shane who helped us find an additional $500 purchase incentive offered through our insurance carrier, Country Companies. Thank you, Shane! Well done, gentlemen!Sincerely,Paula & Jonathan

Brocks mom

Oct 3, 2015

Kyle Wade did a great job working with me to find the perfect Ford Fusion to fit my needs. I am 100% satisfied with my purchase and love my car!! Thank you Kyle and the guys at Gillespie Ford you are all a great team!!!

Brenden H

Oct 2, 2015

What an amazing dealership. I can't say enough great things. The entire experience was great. They make the entire process streamlined from start to finish with no hassle, great follow through and customer service. They Worked with us to make it happen not once but twice. we now have 2 new cars in 3 months. A big thanks to Kyle Wade for everything.

cantured

Sep 29, 2015

Daughter and I drove in from Bolingbrook to look at purchasing a car. From the time we walked in, we were welcomed and treated like family. From the owner to Chris, Sam,Tom, and Juan. The deal was Fabulous , and I'm sure we could not have gotten anything better . Try it for yourself. This dealership aims to please!!!!.

The Hills

Sep 27, 2015

Went to Gillespies this weekend to look for a SUV for our son. Joshua Marquez helped us out. Now this is a salesman that isn't pushy, willing to work well with you, and even after the deal is done and everything has been paid for in full, he and the team still care to take care of you and make you feel like "part of the family"! Thank you for helping us feel like that, and for caring about helping us to out our son in a safe vehicle. Glad we came to your dealership.

Kate

Sep 10, 2015

We bought my car new from previous owner 4 years ago, < 6 months ago bought my son's 1st car (low-miles, used). i have an extended warranty, and level of service keeps getting worse, with last oil change taking over 2 hours, no apologies, nothing.The horn stopped working on my son's car last week, at which time he told us his air conditioner has never worked. I called the dealership and 'Jim' told me there was nothing they could do since the previous owner sold it to us and they have none of that paperwork.My husband made an appointment to take the car in, intending to remind previous sales rep of our sale, but than person is gone. My husband spent >2 hours waiting and disputing the $1000 quote to fix the car we've had <6 months. He told them we bought 2 cars and planned to buy a 3rd early next year, but they didn't care.No one apologized, tried to find our paperwork, or in any way tried to retain us as customers. This was by far the WORST service we've had in years, maybe ever... and they don't care. I have emailed twice to have my issues escalated, but no one ever responds.After reading the other reviews here, i really think Gillespie employees wrote them... really, what real people write like that? I wouldn't put it past them.BAD ATTITUDES AND TERRIBLE SERVICE

Harley105

Sep 6, 2015

I got my F150 when this dealer was Gurnee Ford. the best ever. Now not so. Don't go here.try to buy my wife a new 2016 Ford Escape new sale manager was an xxx so I walk out it's sad when you have to go to a dealer not in your own town to buy a car . I went back a day or two later to see if the owner I think his names is Mike was in to let him know my experience after all he's the guy that pay's the bill's also I been try to get my F150 repaired went there 2 times said they can't get to it also new Service Advisor also an xxx. stay away from this dealer .

JPR

Aug 31, 2015

My husband and I dealt with Kyle Wade and were very happy with our experience. He was personable and very easy to deal with. We felt he was honest and worked with us to get the vehicle we wanted. The Customer Service Rep and Finance Manager were equally as pleasant. Would highly recommend your dealership to family and friends. We can only hope any future service dealings with the dealership will be as pleasant.

Irene2

Aug 31, 2015

took Fiesta in for service, guys were wonderful, they fixed everything wrong and even washed entire car including car mats. my red baby looks great!

Deanna and lee

Aug 29, 2015

Deanna and I walked into Gillespie Ford to get an idea of cars available and price range, We ended up buying a car! Matt was the reason we switched from "just looking" to buying. He greeted us, was very well informed regarding product, showed us options, and was willing to give us all the time we needed. He and Jim sat down and negotiated with us, initially giving all incentives available to us. This included an additional dealer incentive on top of all other incentives. AND then they were willing to continue negotiating with us. The price was amazing. The service was superior. The experience was refreshing. With no reservations we recommend Gillespie Ford and Matt and Jim.Deanna and Lee

Dreedle

Aug 26, 2015

I took my car to this dealership for an oil change. I gave the service desk guy a The Works coupon for $35. When the service was completed I was given a bill for $48.39 and was told that 8 quarts of oil were used, which I assume was why they charged more. This is in a car that has an oil capacity of 6 quarts. There was no indication of The Works coupon being honored on the invoice. I will not be taking my car to this dealership in the future.

ford lover

Aug 8, 2015

George Nano made our experience very enjoyable. He was knowledgeable and very patient working with us to find the perfect car a New Ford Fusion Hybrid. He made sure we had all the rebates that were available. It was a pleasure working with George and the Finance Department. Thanks

Dawnie104

Aug 8, 2015

George was great to work with, he took very good care of us! Got the car we wanted and a Great Deal!!!! Would recommend this Dealership as among one of the BEST in the county!! George Nano is a top notch Salesman, professional but not pushy and makes you feel like your business is very important to him!

Henry S.

Aug 1, 2015

Wow what a great experience! The moment I walked through the door at Gillespie Ford I was comfortable and relaxed. George my salesmen made me feel right at home. There was no pressure. Joe and Juan from the financial department pushed the deal through. Most importantly I got the truck I wanted. These guys rock!

Dme17

Jul 31, 2015

Our expeiance was very positive brad Berman is very good not only taking us through the process but also in selling the car thank you very much

Cillen

Jul 31, 2015

Kyle Wade and Mike Gillespie found a car for me that I was not even really looking for. the deal was phenomenal and it was the easiest way I have ever bought a car. Not in the dealership all day waiting for this person or that person to come talk to you. I am also a female and female can be skeptical but they delivered what I asked for - no tricks - no double talk. Got the deal I wanted, got the car I wanted but to make it was the car I wanted - Kyle drove it to my work some 20 min away to see it first and to approve. Financing was easy and Shane was quick and very friendly. If looking for a hassle free of buying a car this is your place! You will not regret it and by the way I have bought over 12 cars in my lifetime and I am telling you this was an enjoyable purchase.

stotulis

Jul 31, 2015

Worked with George Nano from start to finish. He was very helpful and knowledgable. He made sure I was happy. Can't wait to buy my next car.

Nursequeen

Jul 30, 2015

My son needed a 1st car. Needless to say we weren't in the market for a Bentley, however you wouldn't know that because sales specialist Josh Marquez, Finance Man Shane Adams, & Juan G treated us like we were buying a highline care as opposed to a used car for a kid. Well done Gillespie!

Brian

Jul 30, 2015

Josh Marquez sold me a 2015 mustang. He bent over backwards to find the exact features I wanted in my mustang. I appreciate the time he took to find the exact vehicle I wanted.

deedee64

Jul 24, 2015

The service I received was awesome. My salesman, Brad Beeman was the best salesman I've seen in a long time. I will come back for my next car. This is the best dealership experience I've ever had.

AngelJ001

Jul 22, 2015

George & Milton were great salesmen , they made sure I had an good visit. They found me a excellent car for me & my kids. I appreciate all their time & help , Thanks !Angel J.

Stryner345

Jul 18, 2015

I just had the best new car buying experience ever at Gillespie Ford. They attended to my every need! Thanks to Matt Ripley and Mario for getting the deal sealed!

michelle

Jul 13, 2015

I came to see Chris to get an appraisal on my vehicle. Although, I did not leave with a new vehicle Chris was never pushy. He was understanding of my position and showed me a great deal of respect. I will definitely be back when the time is right. Chris said he was willing to wait as long as I needed even if that meant 6 months or more. Michelle

Heidi

Jul 11, 2015

I had the most positive experience I could have ever imagined. Drove over 60 miles each way to purchase my new car and when the time comes I will consider them for the next purchase my Husband and I make.

Kotek7498

Jul 10, 2015

Came in to trade in our Edge and to buy a truck. Not only did Kyle help us get into a truck, they were super nice about having two little kids run around. Kyle made us feel at ease with everything we were doing and did it fast! There is no other dealership I will deal with ever again! Thanks again Kyle, you're the best.

Kotek98

Jul 10, 2015

Going into a dealership is always a day process, but going into Gillespie Ford and having Kyle as our salesmen was the best experience ever! They got us out of car and into a truck and couldn't be any happier. It was the easiest process of going into a dealership we ever had. We will forever go to Gillespie Ford to buy our car/truck. Thank again Kyle, you are amazing at what you do and can't wait to buy another one in the future. Gillespie Ford is the way to go!

Marz

Jul 8, 2015

Purchased a new Focus in June. Returned in July for free wash and to have my key reset. (My key limits speed and use of radio). Was told by service this could not be reset.... This sounded crazy. Called second dealer who walked me through fix over the phone. Car was returned 45 minutes later still covered in bugs ond hood and with streets and bugs on windshield. FYI they were not busy as I was only one in waiting room.

tracyandtim

Jun 25, 2015

Kyle and the team at Gillespie Ford took care of me! I left feeling great about the car I purchased, the deal we made and they delivered on everything they promised. I'll definitely be back!

TeddyBear'sMom

Jun 23, 2015

We came in on Saturday to buy for an Escape for my mom. We left with not one, but two Escapes... One for each of us!Chris E. was very attentive to my requests as I emailed him during the week to determine if you had anything within her range in stock (her 2009 Escape was totaled a few weeks ago.) Although mom has injuries from the crash, she was able to walk away from the vehicle under her own power thanks to the many safety features in the Escape, and we were impressed that the Sync immediately called 911 for her. There was no question of looking at any other makes when replacing the car. I told Chris what mom was looking for and said up front that we didn't want to waste anyone's time, including his. Chris found what mom was looking for and got her the price she wanted. Being so happy with the dependability of the Escape, and the great treatment from Chris, I decided to see if the timing was right to get an Escape of my own. Chris E. and Jim Lojas made that happen. :)My mom has always enjoyed dealing with Chris H. in the service department over the years.... We're so glad he is still there after the transition from Gurnee to Gillespie Ford! Aaron was very personable while setting up my first oil change as well.We loved Gurnee Ford and are happy to see that things are even better under the Gillespie name. Thank you for running a superb dealership!

vicki

Jun 22, 2015

My wife and I are overjoyed with our new purchase and so thankful for Evan's help!!, which we really needed!!! Steven and Vicki W:)

Nataliya B.

Jun 22, 2015

I purchased a Ford Mustang for my son last Friday.Nazar Chernyshov helped me make my purchase. I was very pleased with my experience at Gillespie Ford at Gurnee, IL, and more so with Nazar. He was very helpful with explaining to me and my son the details of the cars my son was interested in, let him test drive,and was very patient when we couldn't make up our mind.Thanks to Nazar this experiance was quick, simple and very proffesional. This was my son's Birthday gift, I will definately return to Nazar to purchase my daughters gift too!

Escape owner

Jun 20, 2015

I recently bought a used car from Gillespie. The deal took moments and the salesman (Nazar) was very pleasant and easy going. No hard sell. Even after the deal was done, Nazar called me with follow up information to insure that I was happy with my car and that I could operate all controls and knew how to program things. I would definitely go back. The rest of the staff was all helpful too and it was truly a pleasant experience. I did ALOT of research and was very happy that I got a FAIR deal.

Sergio

Jun 17, 2015

I stopped by to check out the Ford Transit Connect, since I needed a van this size for my business. I was greeted by Nazar Chernyshov who showed me the vehicle then we went on a test drive. I explained Nazar that I was comparing two other brands of vehicles in that category, he did not get discouraged by that, on the contrary he provided me with all the information I needed, he found a Ford Transit that met all my requirements and offered me a decent price, better yet, he even visited my business to bring me some additional information and to see how I would use the vehicle. He` was making sure it would serve my business needs. Nazar was persistent without being obnoxious. What impressed me the most was that he never failed to do what he said he'd do. If he had said he'd call, he did, if he had said he'd bring me a bill of sale he did. Bravo Nazar! and thank you for` all your help!Sergio R. Gurnee IL

chrisj428

Jun 17, 2015

Yesterday, I had to stop in for a squeaking noise which appeared after another dealership did some work to my car. Even though they were trying to address someone else's work and even though I didn't buy the car there and EVEN THOUGH my first visit was for something petty, Aaron in service made me feel like I was the only person in his world. When I came in, I said that I had an hour, but I was prepared to leave the car if it would take longer and they were able to shuttle me to work in Gurnee. Aaron said that wouldn't be an issue and to let him know if my time was getting close. After about 50 minutes, I figured I had better get moving, so I went back out to the service drive to ask for a shuttle ride. Aaron went in back to get a porter and returned to tell me my car was in the wash and would be up shortly! So, not only did they treat me well, get me in and out quickly, and give my car a wash & vacuum, they also managed to fix the issue (LOL)! I'm grateful to Aaron and the team there - I drive past another Ford dealership on my way to work and have a working relationship with the service department at a third, further south. However, Gillespie Ford has certainly earned my business for any warranty, maintenance, or service needs!

Kevin M.

Jun 17, 2015

THIS IS THE BEST DEALER I HAVE EVER SEEN. I PURCHASED MANY CARS IN MY LIFE AND THESE GUYS ARE THE BEST THANKS NAZAR CHERNYSHOV HE WAS THE SALES PERSON OF THE YEAR SEE HIM FOR A GREAT DEAL THANKS AGAIN KEVIN M. BURLINGTON WI.

Gabe77

Jun 17, 2015

I purchased a Ford Explorer yesterday from Gillespie ford, my sales rep was Joshua Marquez. He was very easy to work with and did a good job. Not the usual car purchasing experience. This was friendly relaxed and fairly quick effort. I will purchase a car from this dealership again. I recommend Joshua for your next Ford purchase.

46KAD

Jun 17, 2015

I leased a Ford Fiesta and Evan and Kyle were very helpful and professional during the process. They answered all my questions about the vehicle and went the extra mile to make sure I was satisfied with my purchase. I would recommend Gillespie Ford and working with Kyle and Evan. Extremely glad I worked with this Ford dealer.

The Meyers

Jun 17, 2015

We went in to Gillespie for an oil change. We had been looking for a newer Ford Escape. Nazar greeted us right away. He is so personable and we really liked him. He helped us with finding a new car, helped us with the process and he was very helpful answering my questions about our new car. I have already recommended him to several friends. Hopefully, they will come in and see him. During the financing process, we were introduced to Shane Adams. He was very friendly and helped us with the financing process. He kept us relaxed and laughing during the signing of the paperwork. We want to thank also the porter who cleaned and got this car shining and ready to go. Everyone seems to forget the gentlemen that get the new car ready to go. Thank you again for all of the help from everyone at Gillespie Ford. This is about the fifth car we have bought from this dealership and have always been happy with the experience. We have recommended the dealership to others.

The Meyers

Jun 8, 2015

We went in to Gillespie for an oil change. We had been looking for a newer Ford Escape. Nazar greeted us right away. He is so personable and we really liked him. He helped us with finding a new car, helped us with the process and he was very helpful answering my questions about our new car. I have already recommended him to several friends. Hopefully, they will come in and see him. During the financing process, we were introduced to Shane Adams. He was very friendly and helped us with the financing process. He kept us relaxed and laughing during the signing of the paperwork.We want to thank also the porter who cleaned and got this car shining and ready to go. Everyone seems to forget the gentlemen that get the new car ready to go. Thank you again for all of the help from everyone at Gillespie Ford. This is about the fifth car we have bought from this dealership and have always been happy with the experience. We have recommended the dealership to others.

46KAD

Jun 2, 2015

I leased a Ford Fiesta and Evan and Kyle were very helpful and professional during the process. They answered all my questions about the vehicle and went the extra mile to make sure I was satisfied with my purchase. I would recommend Gillespie Ford and working with Kyle and Evan. Extremely glad I worked with this Ford dealer.

Skeets

May 31, 2015

We leased (our first after many years of purchasing!!) car yesterday. Our Sales Consultant was Nazar Chernyshov. He was very pleasant, patient and accommodating. The same can be said for Shane Adams, in the Finance Dept. The entire process was painless and we would definitely recommend Gillespie Ford to anyone looking to purchase/lease a vehicle!!

No trafficjam on extra mile

May 22, 2015

I purchased a pre-owned Van and the sales rep Nazar was very professional in his approach in spite of several obstacles that needed to be overcome.He stayed very focused and was determined to put this deal together, to make sure I was getting the best deal possible.I would recommend this dealership in general and Nazar in particular at any time.

Gabe77

May 20, 2015

I purchased a Ford Explorer yesterday from Gillespie ford, my sales rep was Joshua Marquez. He was very easy to work with and did a good job. Not the usual car purchasing experience. This was friendly relaxed and fairly quick effort. I will purchase a car from this dealership again. I recommend Joshua for your next Ford purchase.

K MORT

May 14, 2015

THIS IS THE BEST DEALER I HAVE EVER SEEN. I PURCHASED MANY CARS IN MY LIFE AND THESE GUYS ARE THE BEST THANKS NAZAR CHERNYSHOV HE WAS THE SALES PERSON OF THE YEAR SEE HIM FOR A GREAT DEAL THANKS AGAIN KEVIN MORTENSEN BURLINGTON WI.

J&E

May 11, 2015

Cecilio, and Gillespe Ford know how to treat a customer right. They truely listen to what we have to say. They are helpful and knowledgeable. It is a pleasure to work with them.

Candy

May 9, 2015

This salesman was the perfect tempermant! It was a nice experience purchasing a truck from him! Thanks again!!?? if your looking for fair pricing with a quality sales person go to this dealership!

chrisj428

May 7, 2015

Yesterday, I had to stop in for a squeaking noise which appeared after another dealership did some work to my car. Even though they were trying to address someone else's work and even though I didn't buy the car there and EVEN THOUGH my first visit was for something petty, Aaron in service made me feel like I was the only person in his world. When I came in, I said that I had an hour, but I was prepared to leave the car if it would take longer and they were able to shuttle me to work in Gurnee. Aaron said that wouldn't be an issue and to let him know if my time was getting close.After about 50 minutes, I figured I had better get moving, so I went back out to the service drive to ask for a shuttle ride. Aaron went in back to get a porter and returned to tell me my car was in the wash and would be up shortly! So, not only did they treat me well, get me in and out quickly, and give my car a wash & vacuum, they also managed to fix the issue (LOL)! I'm grateful to Aaron and the team there - I drive past another Ford dealership on my way to work and have a working relationship with the service department at a third, further south. However, Gillespie Ford has certainly earned my business for any warranty, maintenance, or service needs!

Kyle

May 6, 2015

Went in, got me the exact car i want with 2000 cash back, overall went pretty smooth

vandyke deborah 4

Apr 24, 2015

Best sales rep,ever,we've work with cecilio several times,he's our favorite,and will ask for him everytime,sincerly,James and Deborah van dyke

cooken23

Feb 14, 2015

We purchased our vehicle from Cheyne the Internet sales and it was very good experience. Very friendly, knowledgeable. . We couldn't decide on which fusion to purchase but Cheyne hsd great patients with us. Would highly recommend Cheyne and Gurnee Ford.

bopesa

Oct 31, 2014

BEWARE OF BAIT & SWITCH!Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price and Ricky didn't tell me, I had to subtract the trad-in and rebates to figure it out, He said they were not making enough on the vehicle so they bumped up the price without telling me.Also a very good "Good cop,bad cop" OR "Good salesman, Bad Manager" show

James Armbruster

Jul 7, 2014

Lost power on toll road!! coasted to stop on Milwaukee Ave. Car towed to Gurnee Ford. What an experience. Service dept. took the time to fit us in (2002 Merc. ) and PETE the service tech. put computer on the engine.Within several minutes, he had determined that problem did not involve fuel pressure. He opened the hood and found the air filter compartment loose. Disassembled part of filter hose and IMMEDIDATELY found an obstruction that was causing the problem. Started the car and then drove car into service bay to check on other possible problems -none existed. They had us on our way in less than one hour! Total fee was for the inspection alone. Had the opportunity to take advantage of situation with stranded owner, but their honesty, integrity and professionalism was very obvious.THANKS GURNEE FORD - THANKS, PETE!! Saved the day! Car actually runs much better since this emergency service!!!

billfran

Mar 30, 2014

I've had my F150 there many times and have not been disappointed yet. The truck's ready when they told me it'd be ready. They don't come back with three more things the truck 'needs' right now. And they don't gouge me on pricing.

happyrabbit

Mar 28, 2014

Chris helped me decide on the needed repairs for my CRV. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department.

mrcleantuyu

Mar 27, 2014

Mis-diagnosed service repair resulting in a $500 + expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his attitude and defiant when questioned about repairs

skywhip13

Jan 25, 2014

I was happy that gurnee ford helped me to find the perfect car. I did not feel pused into something I didnt want. Shane Adams was a great salesman to work with.

sky59

Jan 2, 2014

I bought a new Focus for my daughter and got the price I was looking for. The salesman and finance director were both professional and personable. Everything worked out perfectly and my daughter has a new car that she loves. It was a very good experience at this dealership.

Jgleaso4

Dec 22, 2013

I brought my Ford Escape in on 12/13 to fix an idle problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but now it also runs rough when warm. Obviously they did not drive the car after their work. Just to add to the overall dissatisfaction, they say you get a free car wash, this never happened. I will never go to this dealer for service or for a purchase of a car!

Dsmalley

Dec 10, 2013

Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on his great general manager Dave Demma, who helped with putting good sales people on the floor. customers like myself can feel very pleased with this service. Other dealers can learn a lot from the experience I got at Gurnee Ford. Thank you for all the extra help you provided. I'll definitely be back in the future. p.s. I love my new red dodge truck.

Purplefannumber1

Nov 11, 2013

The dealer worked well with me over time to come to an agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dealerships, and the staff at Gurnee Ford appeared to be more honest than at other dealerships.

shannon788

Oct 31, 2013

Everybody at this dealership is super friendly and made the purchasing process enjoyable. I would definitely recommend this dealership! They really went above to find the exact car I wanted with all the features I was looking for.

jimenezv

Oct 15, 2013

Shane Adams was very direct with pricing and never tried to trick us or deceive us. He also never pressured us into buying a car, he merely gave us options and waited for our response. Cheyne Hanoski was very thorough when we went through the financing process.

omastaa

Sep 28, 2013

My experience here at this dealership was GREAT! After purchasing/leasing 11 cars in the past, it was always a painful experience. This by far was the easiest car buying experience I have had. Up front pricing, and no typical dealer back and forth games. Shane Adams was the best! He did a great job trying to find the right F-150 with the options we were looking for. Scott in finance was great too! After having such a positive experience here, I will defenately recommend this dealership to family, and friends!

Devonr18

Sep 24, 2013

I love the ford escape I had purchased from the dealership. I only had a few minor mechanical problems but the mechanics at ford helped me through it which I am forever grateful. It was reasonably priced and I would probably come back and purchase another vehicle.

Brew1991

Sep 15, 2013

Upon getting to the dealership Mike Bishop greeted us within minutes of being there. After telling Mike my needs and usage of car he pointed us in the direction of a Ford Fusion that had everything I needed all while fitting into my desired price range. After a ride along I was ready to make my purchase if Cheyne and myself could agree on the pricing, he was able to help us out tremendously. I couldnt be happier with my decision and would recommend the following dealership to all seeking new/used Ford.

irishmarcus

Sep 10, 2013

Dealership took great care of me and my family. Made sure we were happy with our purchase and took time to share all the features.

steverloglist

Sep 4, 2013

Nick was a great salesman! I bought a Ford Fiesta, black. Ran great through the hills of West Virginia. Nick Worked the deal to my complete satisfaction. Good luck in the future Nick !

jascon13

Sep 2, 2013

Very friendly employees great service I test drove several different cars while there. Salesperson was very informative on the cars I was interested in. Was an overall good experience in purchasing the car I decided on. I would recommend my family and friends to Gurnee Ford.

sixstix

Aug 19, 2013

The whole process of buying a new car was alot better than it has been in the past at gurnee ford, I would recommend gurnee ford to my family and friends.

007tommy007

Aug 17, 2013

Jason & Brandon went above and beyond for us. They searched the whole country for the car we were looking for for over a week. In the end, one ended up coming into the dealership that we loved.

mlocke001

Aug 15, 2013

Went in for service and Chris assisted efficiently economically. Looked at cars and Cecilio jumped thru hoops to find the right car and Rebecca quickly got the paperwork processed and I was on my way. Would totally recommend Gurnee Ford. Very pleased with my experience, front and back.

karadke

Aug 14, 2013

I had wanted a new car and had a specific make and model in mind. Jeff got the car for me and was very helpful and knowledgeable throughout the entire process. He was accurate in his statements and was very careful to check for our questions and concerns throughout the process. When it came time to complete the deal, there were no surprises and Rebecca was excellent in her preparation of the paperwork so that it was actually enjoyable to buy this car.

skunker

Aug 9, 2013

JEFF MCMULLEN had to work vary hard to find the right car that I wanted , it wasn't easy. He kept me updated while he was searching for the car. He also made the transaction and change to my new car fast and easy, explaining all details on the new cars options.Rebecca Knarr made my transaction at Gurnee Ford fast and complete, I think the best experince in a auto dealership businee office that I have had, I have had many.I would buy another Ford from Gurnee Ford and WILL recommend them. Steve Berkemeier

macfusion

Aug 8, 2013

Rebecca was very pleasant to work with during my purchase of a 2013 Ford Edge Sport. Rebecca worked with me to get the best financing percentage through participating banks and optional service plans that met my needs without overlap in coverages. She was patient and answered all my questions either in the office or over the phone. I would recommend Rebecca to others.

walter47

Jul 30, 2013

Gurnee Ford hit it "out of the park" Starting with Rick Elliston greeting me and taking the time to LISTEN to what I was looking for. He explained the options and features of the Ford Edge, which I had previously decided was the car I was looking for. The test drive was excellent giving me ample opportunity to discover the feel of the car in several different driving situations. Dave the Manager and Rebecca in finance as well as Darren for additional options, completed the professional and still fun and enjoyable experience that I had at Gurnee Ford. One regret - It may be a few years before I purchase another vehicle from Gurnee Ford, so I will have to wait a bit to have a wonderful and compelling experience with the high caliber individuals at Gurnee Ford. I will visit this sight again in a year or 2 to comment on how the service department handles their customers, however based on my experience so far, I am confident I will not be disappointed.Walter KLein7/30/2013

reneehirn

Jul 29, 2013

Very good customer service in sales and service/parts,GURNEE Ford is military friendly and that is a huge incentive for me. I did not give a 5 rating for Price and overall experience because I traded in a vehicle and the #'s on the final financing paperwork did not match what I was verbally told. Brandon could have told me "Illinois Tax" was factored into the trade-in price instead of me discovering it on final finance paperwork. Just be up front about it, I ened up fianacing $1800 MORE than I had anticipated.

derandel

Jul 28, 2013

Nick was extremely helpful in finding me the car that was right for me. He took the stress out of shopping for a car by making me feel comfortable, giving me his undivided attention, and not using your typical "car salesman" techniques. He let me test drive multiple cars to really get a feel for what I wanted and was very knowledge on each vehicle. I found the perfect car within my budget. I highly recommend Nick for anyone looking to purchase a vehicle as he will make it an enjoyable, stress-free experience, and deliver service which distinguishes him from the rest. Thanks Nick!

jilllindom

Jul 23, 2013

I just purchased my Nissan Rouge from Shane and he was extremely helpful, friendly, and easy to get along with. I love my new car! Shane did a fantastic job at helping me with my purchase! And Rebecca was awesome as well!

birdpharm

Jul 19, 2013

Nick, Craig, Ricky and Rebecca were all very friendly and explained everything very well. Nick took us on a test drive and explained all of the features and options on the Ford Explorer. He was very friendly and informative with no pressure. Craig Holsman (internet sales) searched many dealership's inventories to help us find the Explorer with the options we were looking for. Ricky was very friendly and helped us set up SYNC and went over all of the features on our new Explorer. Rebecca was friendly and walked us through all of the paperwork. Overall, everyone on the Gurnee Ford team provided excellent customer service. They were knowledgeable, friendly and professional. We had a great car buying experience. Thank you!!

ndelvec

Jul 17, 2013

The process started on-line with Ford's website and the assistance of Craig Holsman (internet sales). It finished with Richard Elliston (Ricky). Even though the process wasn't quick, Ricky searched not only his dealership's inventory but what was actually being manufactured to try and get the exact car I wanted. We finally decided on a car and got a good deal. This is the second vehicle we have purchased for our family in the past 2-years from Gurnee Ford and as long as the service (which has been fantastic) continues to be top notch and they continue to provide good deals, We'll continue to purchase products from them.

Bob022474

Jul 13, 2013

My overall experience was good. Jeff was great he was very patient with me. I'm not an easy guy to work with. It felt as though he was an advocate for me with management.

ronmarcia

Jul 3, 2013

We were very pleased that they were able to find a car that was close to the one we had constructed online at ford.com. The staff was very friendly and helpful without displaying the feeding frenzy feeling that we had experienced at dealerships in the past.

dennisv

Jul 3, 2013

The most satisfying car buying experience I've ever had. Sales consultant Richard seemed like he was working for my best interest. Rebecca had the paperwork ready for signing in no time at all. Great job!!!

MarshaVaughn

Jul 2, 2013

My overall experience with Gurnee-Ford was great. I was interested in a 2013 Ford Edge. After reading the reviews about Gurnee-Ford, I decided to visit their web site and check out their available inventory. I found a 2013 Edge that I was interested in and sent a request to find out if the vehicle was available. I received a call and email from Nick Bentel providing information about the Edge I had inquired about. I called Nick and set up a time for a test drive. When I arrived at the dealership, I was immediately greeted outside by Nick. He had a Ford Edge ready out front for the test drive. Nick gave me a complete tour of the vehicle, showing me all of the features, explaining the different options available on the SEL and Limited. I took it for a test drive and fell in LOVE with Edge. I loved the way it handled and everything about the car. Nick was great. No pressure about buying a car; asking me what I liked and what I didn't; and all the time wanting to get the right vehicle for me. Didn't plan on buying a car that night but I got a great deal on a 2013 Ford Edge Limited that I could not walk away from. Jennifer May handled the financing and she was great, explaining all the paperwork. The whole experience was the best car buying experience I have had in a long time and I now I own a new 2013 Ford Edge which I love driving. Thank you Gurnee-Ford.Marsha Vaughn

hfetters

Jul 1, 2013

This was probably one of the quickest purchases my husband and I have had. Great service and very friendly. I would definitelyrecommend this dealership.

joannag18

Jun 30, 2013

My husband and I went to Gurnee Ford and were met with a friendly smile from Shane. We had an idea in mind of what we were looking for and Shane worked with us and made sure we got what we wanted for a price that we were comfortable with. Rebecca helped out with the financial aspect and explained things to us before we signed anything that we weren't clear on. They also both worked with us on how we were going to make our down payment. We appreciated their understanding and willigness to work with us!

jhsolan5

Jun 30, 2013

From the time we walked in the door at Gurnee Ford the customer sevice was geat. Rebecca and Jeff went the extra mile for us. We were please with the service.

jolafsen

Jun 25, 2013

Very good experience at this Ford Dealership, helpful, efficient, knowledgeable and professional sales person and finance person. We love our new Escape..Thanks Gurnee Ford

j_aldrin

Jun 20, 2013

Nick Bentel actually got married between the test drive and final sale, but still managed to meet my expectations through the process. The final purchase went quickly and smoothly. They also didn't over-pressure or over-sell features or services I didn't need in a car. All in all, it was a great experience.

swissbliss

Jun 18, 2013

Very friendly, explained everything very well. Would consider buying another vehicle from Gurnee Ford again and also would recomend friends and family to this dealership.

tlrinald

Jun 17, 2013

Brandon and Rebecca were very helpful, knowledgable, and efficient! They knew that I had limited time so they really focused on getting me in and out quickly.

boysmom7810

Jun 16, 2013

I am not a big fan of the car buying process. It takes way too long. However,the folks at Gurnee Ford made the experience as quick and painless as possible. Shane had the car that I picked out online ready for me when I came in. He took me out and showed me all the details. He explained everything,including the sync system and other"tech" features with admirable patience. Every question I asked,he had an answer for.Very knowledgable. Friendly,but not pushy.He let me know about all the other options I could add,but didn't force the issue like so many other salesman I have dealt with in the past. Not only will I be back when I want to trade,I will recommend this dealer,and this sales associate specifically,to everyone I know. I am a very happy camper!

mychoclab

Jun 15, 2013

Rebecca and Richie took the extra time to go over the vehicle and paperwork on the vehicle I purchased. From thoroughly explaining the vehicle and helping me set up "SYNC", my radio, seat controls and making me confortable in the car. I always dread the paperwork....but, Rebecca was well trained and was able to answer all questions without having to run to someone else for an answer. Extremely PROFESSIONAL!Thank you for the wonderful experience!!!!!!!!!!!!!!!!!!!!!!!!!!!

coconutsmom

Jun 13, 2013

Dealer was very friendly. Sales staff was not aggresive at all, allowing me to window shop without being accosted about selling me a vehicle. When it came to finding the vehicle of my choice, they worked with my travel schedule. I had requested a quote through Edmunds.com and they honored that request completely. As a result, when it came to discussion on price there was no conversation, since the offer through Edmunds had established the price.

tailor_1096

Jun 12, 2013

We were greeted with a warm and "excited to help" kind of welcome, and actually spent a couple hours there looking at various types of cars and every time a question popped up, our salesman Ricky didn't hesitate to help look into it and answer it. We negotiated a lot, and came to a price that was agreeable to both parties. Everyone there was really genuine in trying to help us get the best deal possible with the cars. They were very professional and kind providing my family and I with full customer satisfaction.

Christoph

Jun 9, 2013

My salesperson Jeff M. was very helpful in answering my questions without pressuring me to buy immediately. He also spent the time to locate the specific vehicle that we wanted. Rebecca Knarr was very professional and friendly and made the purchase experience go very smoothly.

tony0802

Jun 3, 2013

I got the truck I wanted and a reasonable price. I enjoyed the experience visiting and working with Rebecca and Rick. The process went quick and easy

jpmccarth56

Jun 3, 2013

The Salesperson made a promise to find the vehicle we wanted and said it would not be a problem. It was a problem. After almost a week, no vehicle found. We gave them a $500 check as partial down payment to show our good intentions. They cashed it the very next day. Communication to us about the status of finding a vehicle was not forthcoming and we had to pester the salesperson to get information. Meanwhile we checked with other Ford dealers in the area and they all responded within a day or less with either a car we wanted or an offer to order a new 2014. Gurnee didn't even think to do this. We found the perfect vehicle at another dealership and decided to take our business there. Gurnee would not match their price, so we requested our check back. They gave us a hard time saying that it hasn't cleared and we have to wait for it to clear before they can write a refund check. We checked our bank account and that's when we found out that they cashed it the day after we wrote it and that it had cleared. They were rude to me and my wife when we called to arrange a pick up of the check. I had purchased 2 other vehicles from this dealer in the past with no problems, but the salesman I worked with is now gone. Looks like he might have been carrying the place! Warning to anyone shopping for a car at this dealership or any other. If the salesperson cannot look you in the eye when talking to you, leave as soon as you can. I should have listened to my gut and walked out, but I was so focused on getting the car that I continued talking to them.

Llilly115

Jun 1, 2013

I started my search on the Internet and was contacted by Gurnee Ford. They did everything they could to locate a car I wanted at the price I wanted before I even walked into the dealership. They understood I was very busy and could not be in a hurry since my work took precedence. When numbers and model were agreed upon I went to the dealership to work with Shane to find the color combination I wanted. He first showed me all the bells and whistles in the option package I had selected. He never tried to sell me more than I wanted or try to push me Into something I didn't want like an ugly color because it was available on the lot. The dealership looked for the color combination I wanted for over a week and found no such car was available within 600 miles. I then settled for a different color Interior if they gave me a remote start at cost and they did. When I came to get the car, the paperwork was all ready for me to sign. Because of having to show me things like MySymc, we were unable to contact my Credit Union for payment because it had closed, but they accepted the email I had indicating how much I could finance. My credit union messed up making the payment and Rebecca was very nice and just let me know there was a problem so I could clear it up quickly. I was very happy with the speed and quality of the after purchase work and would use their service department again.

mikebaileyme

May 27, 2013

Ilike this dealership i told my sales person (tom) what i wanted and did what it took to get it done. they excepted my offer,we signed the papers and we were out of there. And my wife loves her rav4 toyota and if she is happy were all happy. thank you gurnee ford

ozonide

May 25, 2013

After long day of visiting dealerships that didn't have what we wanted, but wasted our time trying to convince us we should be interested in something else, our experience at Gurnee Ford was quite different. Tommy listened to what we wanted, showed us what they had on the lot. We test drove two cars. He worked a price for one that fit our budget, and we finished the deal. Simple. No back and forth with a sales manager, no hard sell or bait and switch. Seems like this is the way it should be, but almost never is, in my experience. Jenn handled the closing paperwork - very efficient, very pleasant, very professional. I definitely will go back to Gurnee Ford when I buy my next car.

richmeg

May 24, 2013

Great buying experience Shane had all my paperwork ready and was able to buy my new car very quickly. Thanks Shane you have one happy new ford focus owner

mayterrey

May 21, 2013

Very helpful. They allowed me to take the car knowing that I was going through the process of refinancing my home. they patiently waited weeks before I was able to close the sale. Brandon was the first person to help me via e-mail to get me a great price. Cecilio helped us once we arrived. He explained everything very well about the vehicle and the purchase. Ron is very down to earth. He is a great sales manager. Rebecca went through the numbers and notice that we could pay less and gave us a great monthly rate for our new vehicle. great communications. I will definitely go back to Gurnee Ford for the purchase of my next vehicle. my 4 year-old daughter loved Cecilio.

kristilefevre

May 16, 2013

An overall great experience. All employees that I worked with were very friendly and knowledgeable. There was zero pressure to purchase the vehicle and when I decided to go ahead with the purchase there was not any pressure for extra packages/services although they were offered to me. I would recommend this dealership for sales and service.

JenetR

Apr 29, 2013

When I started looking at possible vehicles to purchase, I started emailing with Craig Holsman at Gurnee Ford. Through emails, we discussed possible car options that would work best for me and my family. After exchanging several informative emails, I decided to go in to see what cars they had on the lot and get a trade in estimate for my current vehicle. Craig was not in but he did refer me to Tony. Working with Nick, he showed me the vehicles that fit with my requirements. We went through all of the pros/cons and safety features that was offered. Tony was great in getting me top dollar for my trade in and Jennifer was a wonder in working through all of the paperwork that needed to be signed.Overall, I had a great experience with Gurnee Ford start to finish.

bobhreno

Apr 9, 2013

After going from dealer to dealer I ended my search where I had currently had my previous ford serviced. With a stack of possible good deals in hand I quickly realized I had wasted a lot of time at other places because Gurnee Ford was able to find the vehicle I wanted, add my extras and be at the price level I was expecting.They were straight forward and even offered me extra incentives I wasn't aware of. We're all so weary of the horrible car salesman, this place actually made me feel comfortable. I was well prepared so I know I got the best deal I could have asked for. I am proud to know that Gurnee has the best Ford dealership in Lake County and does a great job taking care of it's residents.

ksmith5492

Apr 8, 2013

A little long on the paperwork and the pricing work, but a decent experience. Would suggest to others to be used for a Ford purchase.

Alrats

Apr 2, 2013

We had a good experience with Gurnee Ford. Nicholas Bentel sold us a Pontiac Vibe and I was impressed with his follow through. The used car was missing the XM antenna. He called to make sure we knew he was following through getting us an antenna for the car and ensuring it went to the right address. Everyone was courteous and professional. The final paperwork was fast and we were out in a reasonable time.

jackson1947

Apr 1, 2013

Overall a very positive experience. Shane was very helpful in finding the right vehicle for me. He spent a lot of time going over what the diffent vehicles could offer and the pricing. I purchased the Escape and it is a great vehicle. The entire staff is very friendly and helpful. I wasn't planning on buying a car that day but Shane found an Escape in my budget. Jennifer May did a great job going over the additional warranties I could purchase but in no way tried to pressure me into purchasing any of them. The entire process was a great experience.

ecoboost2012

Apr 1, 2013

I was shopping around for a new truck, both online and local dealers. When I found the truck I wanted, I found the best deal and nicest sales people at Gurnee ford. In fact I got a nicer truck for the same price as the truck I was looking.

richmorrone

Mar 31, 2013

The reason I gave the rating is it was by far the best experience I have had buying a car . I was greated either outside or as I walked in the door . The employees were very freindly and know the product well . I stopped in the dealersip 3 times and everytime if Brandon was helping other customers other sales perople were more than happy to help even thoughthey knew I was going to purchase the car from Brandon .They did not use any high pressure tactics . To my surprise when I picked up the car the Tank wall full and the dealer has plates and stickers in stock so I do not have to wait for the STATE to send me plates . I am in my 50's so I have been purchasing new cars for many years .

jcolo1956

Mar 30, 2013

Frank Schmidt is very personable and helpful sales person. He knows what he is doing and he is there for you the customer his ultimate goal. Everyone else I have dealt with in my sale were also very personable and very helpful.This is my second vehicle I have purchased from Gurnee-Ford and highly recommend them for all your vehicle needs.James R. Colombo

matrobn

Mar 29, 2013

Rick was so helpful we bought a car when we were only looking. We were not planning on buying anything yet, but he found us the perfect car and could not refuse the deal.

misterart

Mar 25, 2013

I was referred to this dealer by USAA via an on-line new vehicle purchase request thru them; it was one of three received, and was the closest to my home with the best "incentives" package offer, which is why I chose to "visit" them first. I have previously only used this dealer for service on my other Fords. Their staff was quick to respond and that included internet sales, which responded the next business day promptly in the morning. Upon my visit, the management and sales staff was quick to respond to my presence with no pressure, and I had 3 choices of my reqested vehicle (Expedition EL) for my "test" drive within 10 minutes; my salesman was courteous and quick to find any answers I needed and that was a big help for my final decision. My trade-in and "offer" was more than fair and again, with "no-pressure" tactics which made my experience a true pleasure. Upon deciding to purchase, the "finance" portion was also quick, courteous, and explained in every detail any questions and concerns I had; from registration to dealing with banks, the process was smooth without any "pressure" for add-ons, which was very stress free!! It's a few days later, and I still have no regrets and again, very happy with this purchase!!If you do your "research" in advance, you'll have no problems with this dealer and I've already referred two others to them as well!!

krose7780

Mar 24, 2013

Salespeople are very helpful and knowledgeable. Finance manager explained details of pricing and had everything well organized. Very enjoyable experience. I would definitely buy a car from them again.

jimterryberry

Mar 23, 2013

Nick showed us availabe Escapes we were intered in, Nick took us out on a couple of test drives and was very helpful with available options on the escape, there was a used Edge that was offered and after driving that it seemed to be a good fit. Nock and Rebecca did a good job of completing the purchase transaction, glad to have the plates available when we picked up the vehicle. It was a good buying experience !Jim & Jean Terryberry

ttatgenhorst

Mar 16, 2013

Went to three other dealerships in the area including Honda and Toyota (2) and the experiennce here was by far the best. Frank Schmit was able to answer all of our questions regarding the Ford Escape. After we bought our Ford Escape, Frank was able to explain all the features helped us sync our cell phone to the sound system etc. Frank has also promised to be availale in the future if we have questions. These new cars have so much technology its really helpful to have a back-up if questions arise.

slobboxr3

Mar 15, 2013

Very pleased with this experience. Would never go back to our previous dealer. The overall experience was stellar. Would never go back to our old dealership that we have bought 15+ cars from

murowmurow

Mar 14, 2013

The sales process when very well. The Finance Manager created a relaxing atmosphere and didn't push warranty's that I did not want. When I showed up to pickup my car Tom had it already detailed and in the garage away from the winter snow.

elijahbird7

Mar 12, 2013

Local dealer under 5 miles from home. Purchased my last two Mustang GT's from this dealer. Staff was helpful and process painless. Small enough to know repeat customers. I have had previous experience with the service department on my Mustangs and feel the location of the dealer will make all service calls easy to schedule.

cheles2

Mar 9, 2013

Gurnee Ford gave us a great frame of mind with the purchase of our New Ford C-Max. When we walked in the door we were greeted with smiles and they knew who we were and why we were there. Though we were pressed for time, the team at Gurnee Ford worked fast and efficiently to get us on our way, all questions answered. The sales rep even took the time to walk us through all features and was available after we got home to answer more questions. I would definitely send people to Gurnee Ford.

Aimeeschneider

Mar 4, 2013

We are happy to say both employees were nice, friendly, and helpful! We would definitely go back when we are in need of another vehicle. We had a pleasant experience.

Ir1221

Mar 2, 2013

The price ranges were good, and so was the customer service. They were very friendly, I defiantly would recommend this dealership. 5 stars in my book!

DonPierson

Feb 21, 2013

This dealership was very friendly and also worked with me to find a specific type of vehicle for me at a good price point. Everyone there in sales, finance and service were very professional. I would definitely give this dealership my business in the future.

fwprj

Feb 15, 2013

Very easy! Frank was very helpful during the test drive and the check-out process. Rebecca had everything in order for financing and the transaction went as smooth as possible. Definitely recommend!

alpinerider

Feb 14, 2013

Gurnee Ford helped me in my time of need. Recently I was in involved in an accident and Gurnee Ford was able to assist me in my transition to a new vehicle. Tom was the sales team member that helped me the most. He checked up on my status with the insurance companies and took charge of things from there. The manager came to introduce himself while i was there. The team at the dealership made me feel less tensed and made me feel part of the team and family. The day the day that is bought my new escape Rebecca was able to show me what all the cost the I would be responsible for. Plus she was kind and caring of my needs at the time of sale. So I would recommend this dealership to anyone of my friends or any that I run into. This is the far most kind and generous dealership I have been to in many years.

debdanford

Feb 11, 2013

The second vehicle we purchased, a second Ford Explorer, was a result of the great service received during the purchase of the first Ford Explorer. This is truly a classy dealership that is laid back and never pushy about any sale. Best of all they gave me the best price from the beginning!

nautica7064

Feb 9, 2013

We purchased a 2014 Mustang and dealt with Craig Holsman on the sale. He was very responsive to all of our e-mails and worked with us on the price. We also dealt with Jennifer May for the financing. Jennifer was very professional and knowledgeable. She was able to get us a great rate.Both Craig and Jennifer made the car buying experience very easy.

KenKasprzak

Feb 8, 2013

This was one of the easiest car buying experiences I've had. The staff was exceptionally friendly & made me feel valued as a customer. If you're looking for a Ford, I recommend Gurnee Ford.

FordGurneeBuyer

Feb 5, 2013

My experience with the sales manager at the time was great, Kyle Serwatka!! He made me very comfortable and made me feel like i was being dealt with fairly. After purchasing the vehicle i came back into the dealership just the next week and Kyle was no longer working there. My feeling of comfort switch to extreme worry. There was an issue with the used car i purchased and i knew that Kyle was going to take care of me. Everyone else is very nice, but my trust was in Kyle.

kellyanderson

Feb 5, 2013

I called looking for a specific vehicle I found on the internet. Errol Kaplan answered the phone and was very polite and helpful. I drove out over 60 miles and he had the truck clean and ready for a drive. He was very patient with me, as I was doing a lot of communication on my phone with my husband. when I decided this was the vehicle for us, he got the ball rolling quickly. Rebecca Knarr worked hard on getting us financed, as we have had some credit difficulties. After many calls, she was able to get us financed! We were very pleased with the amount of work she put in to help us get a "new" truck! She never treated me like I was some thug with terrible credit. Rebecca went to great lengths for us, and even encouraged me that we would greatly improve our credit! thank you so much!Kelly AndersonAric Anderson

FusionSE w/ Ingot Grey

Jan 31, 2013

Cecilio delivered exactly what I wanted at a very competitive price. The price I was quoted was exactly what I got when I showed up at the dealership. Jennifer, the finance manager, was fun to work with, explained all that Ford had to offer, and did not push additional services that I did not want. A+ Gurnee Ford.

Heather14

Jan 31, 2013

Craig Holsman from Gurnee Ford was wonderful! Craig was able to accomplish meeting my ever need over the phone. I went into Gurnee Ford to test drive a Ford Escape but the color that was on the lot was not the color for me so he looked into their inventory and found the color and features that I wanted at their Naperville location. The car was transferred to the Gurnee location with out a problem. When I went to pick up the car I had the pleasure of dealing with Errol and Rebecca who were also as wonderful as Craig. I will be going back to Gurnee Ford to buy my next car.

Nicoalgeske

Jan 22, 2013

I went in with my 3 year told daughter and my father to get a new car (2013 Ford Focus). I stated I wanted to a price and I wouldnt seattle with anything higher and Errol Kaplan help me get a BETTER priced then dealer invoice. I am vary happy with my purchase and I will be sure to visit them again with I purchase my 3rd car from this same dealer. They were also vary welcoming and understanding with my 3 year old.

mark_y2k_

Jan 18, 2013

Frank was very friendly and approachable. Our visit to Gurnee Ford was one of the nicest visit in a car dealership. He took good care of us and made sure that we had the car we wanted. He even took time to sync my phone to the car that we bought. He also gave me a free all weather mats. Thanks Frank and Gurnee Ford!

janunez14

Jan 14, 2013

During my extensive vehicle search, I felt the sales pull and tug for a vehicle I did not want or was looking for. These guys at Gurnee Ford were relaxed about the entire experience and made me feel at ease with my purchase. They provided all the information I requested and were good about following through with it. The final part of the deal was quick and to the point. Thank You Gurnee Ford!

darius69

Jan 8, 2013

personnel was very friendly and knowledgeableno pressure buying eventnice selection of vehicles (models and versions)staff worked hard to provide best possible price/options possible

torinap86

Jan 5, 2013

Cecilio was really helpful. He showed us multiple vehicles for comparison and we ended up buying a used vehicle that very night. He was really pleasant and we did not feel hassled or persuaded at all. The price was reasonable. With the lower interest rate we got our monthly payment just where it needed to be. Rebecca made sure we understood the financial side of everything and was very pleasant to deal with.

jvolk92

Jan 4, 2013

very good ford dealership, walked in and got exactly what i wanted, for the price i wanted. would definitely suggest this dealer ship to anyone who is looking for a new car. nice service department also.

pilarb

Jan 4, 2013

After visiting 3 different car dealerships looking to buy an SUV crossover, I was very confused on which vehicle would be the best for me. Tom Rowlette was able to clearly articulate the differences in all three vehicles I was considering. I felt very comfortable with his knowledge as Tom graduated from Lincoln Technical College and was an auto mechanic for three years before he went to work with Gurnee Ford. Tom really knows his cars. He spent quite a bit of time with me explaining all of my options and did not try and sell me something that would not best suite my needs. I decided on a new 2013 Edge Sport. Tom was very thorough in explaining all of the rebates and financing offers and got me approved in about 10 minutes. All of the people were very professional and I look forward to taking delivery of my new SUV!It was a pleasure working with Tom and his staff. I would highly recommend Tom Rowlette and Gurnee Ford if you are looking for a new car!

donhyden

Jan 3, 2013

our sales person Brandon Was very pleasent, he even skipped his lunch which was delivered as we were headed out for the test drive. This was our second purchase from Gurnee Ford, two years ago we purchased a used 2006 Mustang convertable for my wife.

outahere00

Dec 20, 2012

I originally worked with an internet sales manager - Craig Holsman and after we came up with 2 alterative quoates I went to the dealership to talk with Rom, the Sales Manager who directed my to Jason Sosnowski to assist since he was in the middle of several projects. Explained to Jason that what I was interested in, and that this would be my 3rd purchase at the dealership due to great past experiences in purchasing and most importantly the excellent service from Chris the Service Manager. I explained to Jason that this sale would be for my son and his graduation present. When I brought my son in to look at several cars, Jason was extremely pleaant, thoro, and made everyone feel extremely relaxed. He went over a lot of details with my son and after test driving the car that he seemed to like he feel in love with it. The deal was closed with lots of ease no pressure to buy add ons like insurance coverage just lets us know about there availability. The Finance Manager, Rebecca Knarr was extremely polite, professional and very easy to talk to. This purchase and financing went very well, and in fact she was able to savae us about $15 a month on the Financing.Overall this is the best dealership and the only one I would go to to buy and have my car serviced and there is even a Ford dealership closer to my home but always drive past to go to GURNEE FORD.--------------------------------------------------------------------------------

jkat2003

Dec 19, 2012

I originally worked with an internet sales manager - Craig Holsman and he was able to assist me by giving me a quote on a Ford Escape S which was within the budget I was working with. I was originally interested in purchasing the SE model and was told that this wouldn't be possible with my budget. I was willing to compromise on the model of the Escape, and when I went into the dealership Ron was also able to work with me to bring down the price slightly more. Everyone was friendly and I did not feel pressured at all. I would recommend others to buy their vehicle at Gurnee Ford.

Jpiskule

Dec 12, 2012

I went there to find a new focus. They had the exact car that I was looking for. Errol was very good about returning my phone calls and had the car ready before I even got there. He will surprise you with chocolates and great stories too. Rebecca did everything to get me financing through ford and found me a good apr rate. She was very good at breaking down and explaining all of the costs. I would definitely recommend this dealership to anyone looking for a car. I'm loving my first new car.

Rosybear2

Dec 6, 2012

The employees were very patience, friendly, and extremely helpful. I left satisfied with a brand new vehicle. I highly recommand Gurnee Ford dealership to everyone.

snowfev

Dec 2, 2012

i gave them a 5 on everything because its true they helped me on the best price and gave me the best customer service.there work was clean and fast.very friendly people to work with. would go back.

jerrysauer

Nov 27, 2012

Everyone is very friendly and helpful. Tom covered every possible detail on new car operation and features. Tom also made sure that I received every possible rebate that was available. I feel like I got a good deal on the new car.

danbay3

Nov 25, 2012

Good group of people do deal with. Had fun negotiating and got a fair price. Ron reminds me of Rick from Pawn Stars. He did a lot of work to find me the truck I wanted.

Goslovich

Nov 22, 2012

We have purchased 3 cars from Gurnee Ford in the last two years. All of our purchase experiences have been great. We worked with Errol Kaplan on two of the deals and just yesterday with Cecilio Ruiz. Both salespeople were very low pressure and worked with use to get a good deal. The thing I like most about the dealership is that they are not looking to sell you more car than you want. Both Errol and Cecilio were willing find us the car we wanted at a price we could afford. I highly recommend them.

jstanley228

Nov 22, 2012

Frank Schmidt is a great sales guy to do business with. No pressure, easy to talk to, and Frank leaves no question or concern unanswered. When it came time to make the purchase, Frank and the crew at Gurnee Ford were willing to negotiate on the 2013 Focus SE I bought. Jennifer May made the financial process painless and explained everything in detail. Again, no question or concern was left unanswered. This is the second new Ford I have purchased at Gurnee Ford in the last 3 years.

troyl21

Nov 19, 2012

I purchased a 2012 F150 Platinum with EcoBoost. Eroll was professional, courteous, and knowledgeable. I definitely felt like I was buying from a pro. Thanks Eroll!

llambert1

Nov 16, 2012

Cecilio Ruiz: trustworthy, personable, professional and very knowledgable and a pleasure to buy a car from! Unique in the car industry". Will come back to buy again from him!

MJK 13

Nov 14, 2012

I usually do not like dealing with saleman and dealerships but everbody I dealt was so friendly and helpful it was a great experience I will keep Gurnee Ford in mind for my next automobile purchase.

cstufflebeem

Nov 13, 2012

I have recently been put on Social Security with a dibilitating Lung Disability, which means that I am on a very, very strict and fixed income. I went in with a bottom line montly payment and a specific "Wish" list. Emphasising a "No Run Around Buying Experience." I told Mr. Ruiz that I wanted another Ford Focus. I was trading in a 2005 Focus and enjoyed it. I wanted Nav, Moon roof, 5 door, with BIG emphasis on "NO RED" color. We did a test drive on a very nice 2013 Focus that had all I wanted. It came in $22 a month more than I could afford. He gave me several other options and information to digest and I went home to consider the purchase. This was very impressive for me, because a few days earlier I was looking at another option at a Kia lot. The sales rep there was very annoying and made me feel I was doing him a favor than the other way around. I've never felt so pressured. He went so far as to the block the door upon my leaving saying, "What can we do to keep you from going to Ford?" and, "I'm not letting you leave till we've made a deal." He did everything a sales person can do to solidify most peoples stereo typed fear of the "Ugly Car Salesman". I get very Frustrated with that kind of attitude and desperation. Some dealerships forget about customer courtesy. Which, however, is not the case at Gurnee Ford. I was allowed to make a non pressured decision at my own pace. I felt I had choices and not forced into what I didn't want. It has been nearly 2 weeks and the only regret I have is not having more income to aquire a more expensive vehicle. But that was not to be. Mr. Ruiz offered several different choices for me to choose from. and when i came back the following day he had even better options for me. He even came in nearly $60 dollars under my stated monthly payment request. He made my car buying experience a good one. I will HIGHLY recomend this dealership as often as I can.Thank you very much,Charles Stufflebeem

mrbmw11

Nov 7, 2012

We purchased the new 2013 Escape SEL for my wife at Gurnee Ford. It's a smaller dealership and it was actually quite a pleasant experience. Everyone at the dealership was extremely accomodating and Jason the salesman very friendly. After our initial visit to the dealership, the manager, Kyle, called the next day to say he found and obtained the exact vehicle we wanted and it would be there that day. The next day we went back to the dealership to see it. With little effort, we made a deal and drove the car home. The process was easy and went smooth and simple.We received the trade value we wanted, we received the selling price we wanted,and we received the financing and payment we wanted. I have alot of experience at buying vehicles and this was really a good one. I wouldn't buy a Ford anywhere else.

Redholm

Nov 6, 2012

We had driven many cars from severl manufacturers and were very specific about what we wanted. Tom had to get our car from another dealer. He went out of his way to take care of us. Not only Too, but also all of the people working there were friendly and went out of their way to be of service to us.

Raysen31

Oct 30, 2012

I had a great experience until I picked up the vehicle and they did not include a bracket for my front plate as the car was from out of state. Brandon told me to just go to a dealer closest to me and he would arrange for them to install it for me. After that I never heard back from him.He has not gotten back to me since I have completed the purchase. So I had to pay about 40 bucks to have my front bracket installed when Gurnee Ford should have done that for me no charge!!!! Very disappointing conclusion to an otherwise smooth transaction.

JMTJR43

Oct 11, 2012

I was very pleased with the friendliness of the staff that assisted me. I believe I got a great deal on my 2013 Mustang convertible. Jennifer and Kyle met my every requirement for purchase. I got a great trade-in and a $1500 rebate. I look forward to working with them in the future.

majk

Oct 4, 2012

I just stopped by to start the paperwork on a car that I found on line, and ended up staying until all the paperwork was done and I owned the car. Everyone was very nice and friendly. When the state didn't respond fast enough and I needed to go back to work, they had a porter drive me to work and then they dropped off my new car at my work before I was done for the day. That is customer service.

Janica

Sep 29, 2012

Went to Gurnee Ford for a new Escape but could not find what I wanted. Craig worked with me, the Internet Manager, and I was able to order the exact car I wanted. Just got it today and it is beautiful. Would go through this dealer again....plus I got a GREAT deal.

achamp

Sep 26, 2012

I started the process over the internet and received a quick response from Craig. When I visited the showroom for the first time I met Erroll Kaplan and he showed me what was available on their lot. Not finding exactly what I wanted I visited other dealers. I came back to Gurnee Ford because of the way I was treated and Erroll was able to find the exact car I wanted at another dealer. We negotiated a price for the car and for my trade, and I was able to pick up the new car the next day. Everyone I dealt with was pleasant and professional. A good buying experience for me.

Chanoc

Sep 26, 2012

We went in to purchase a car we found on the Internet. We were presented with a decent straight-forward offer. We closed the deal after very little negotiation. We are never dissatisfied with our Ford purchases and thus far have not had a bad purchase experience at the two Ford dealerships we have dealt with.

rydnhd05

Sep 21, 2012

Great dealership too work with. Everything went really smooth and my salesman, Cecillio Ruiz, is a pleasure to work with. I will definitly go back to this dealership in the future.

jjesparza

Sep 15, 2012

Upon deciding to purchase a new ford explorer, I contacted Erroll and he was able to locate the vehicle I wanted,with exactly the right options I wanted,and had it brought in from another dealership within 24 hrs.He helped make the process of buying a new car very easy.

rgryzik

Sep 12, 2012

Great group! They worked with me on financing options, came through with the price they originally told me and just was great to work with!!!Ron G (2013 EDGE owner)

mikefier

Sep 6, 2012

Everyone there was helpful and knowledgeable. Thomas made sure my wife understoodhow all of the options including the sync in her new Escape worked.This is my fourth Ford vehicle, I will highly recommend them to others.

jbowgren

Sep 2, 2012

Overall experience was very good. They tried to make buying a used truck less stressful than normal. I ended up with the right vehicle for my purpose.

LK824

Aug 18, 2012

My family has purchased 3 cars from Gurnee Ford and every time the service is great. Jenn is very consistent and honest, she is friendly and knows how to get the customer the "best" deal. Mike is good in finance, also consistent and very transparent. I would recommend anyone looking to buy a car to go here. I live in Milwaukee, but I'll make the trip for a quality car and good salesmanship.

Nicolio83

Aug 14, 2012

By far the best car buying experience I have ever had. My salesman, Brandon, was knowledgable, friendly and really listened to what I needed in a vehicle. The whole team at Gurnee Ford made me feel welcomed and appreciated. Delivered me the car I wanted at a very competitive price with no hassles. Really took the extra steps to make the deal happen and keep me in my payment range. Stellar experience!!

nickiii

Aug 11, 2012

I told the salesman, Errol Kaplan, exactly how I needed to be accommodated. I challenged him, and he and finance man, Michael Laiacono, came through.

Gurnee_Ford_Sucks

Aug 5, 2012

I have visited this dealership several times (5 actually) and not once has someone came outside to speak to me. Each time I have to go find someone. Their pricing and willingness to work a deal is substandard for sure.Also, someone should point out that it is in poor form to allow your sales people to smoke in front of the building.Yesterday I went to the ford dealer in kenosha on hy 50 and purchased my new 2013 Explorer from Joe & Mike. They got me a nicer truck (yes a bit more money and worth it)and provided me with a MUCH better buying expierence. I was greated within seconds of ariving at the dealship and shown the Explorer that was online, we test drove it and finished up the paperwork and drove home with it.I mentioned my expierence with the Gurnee ford dealer to a friend of mine and he also has had only negative expierence's there. One more thing, I live in Gurnee and I wanted to support a local business.Oh and as for our demographics - Both my myself and my buddy are mid thirtys, white, healthy and obviously able to afford the purchase of a new car or truck. He bought a Jeep cherokee instead, do to the fact of poorly he was treated.

kingsbishop

Jul 19, 2012

After having the worst car buying experience at this dealer, I went back to get the floormats I was shorted. This was prearranged with dealer to "Just pick them up". When I arrived, they wanted money for them. I said my model came with the mats. They argued the point and downloaded the information I was referring to. Guess what? I was right and the mats were free! Now to top it off, the sales manager, after being very mad because I was right said I wasn't welcome at that dealership anymore. Beware of this dealership! I wonder if I'll ever get the paint blemish fixed as they promised on purchase day. This dealer recently had a management replacement. Maybe time for another!

2008fusionred

Jul 9, 2012

I have taken my car to this dealership for oil changes that typically take 2 hours to complete. Recently I took my car in for an oil change before a road trip and during the trip the plastic cover for the oil filter came loose and was dragging below my Fusion. I am currently looking for a new Ford dealership to take my car for service. Very disappointed in this dealership. Also it seems that they always have something extra they want you to do for your car. They have wanted me to change my power steering fluid every 20,000 miles which I know isn't typical. Seems like they try to get as much money out of you as they can.

nkwthad

Jun 4, 2012

Just bought a new 2012 Ford Edge and was extremely pleased with my purchase. Craig was very timely with his communication and gave me a price that I was very happy with. He explained all of my options very clearly.

mikegreco16

May 18, 2012

I spoke with a salesman over the phone on Tuesday, about coming in and looking at a car. I then made an appointment to drive the car via their online website. Immediately after making the appointment a manager from the dealership called me and we spoke more about me coming on on Friday for the appointment. I arrived at 7pm about an hour earlier than my appointment. Walked around the showroom and lot and was not greeted nor spoken too. I did try to make contact with the woman at the sales desk and she said "there should be salesman in the front" I then asked a salesman outside if there was anyone else working, and he replied there was and that in a minute he would get someone to help me. Well I waited another five minutes and gave up and left. This dealership was terrible. I know I look rather young for my age (27) but really at a Dealership you should probably be showing your customers and potential customers more respect and diligence when they come to your store.After leaving I called the sales manager and spoke with him. His apology was forced and ridiculous. I would not recommend this dealer to anyone.

4donk

Jan 2, 2012

I started researching online and was first contacted by Craig Holsman. After some banter about the options I was looking for, he was able to find a truck that fit my needs. He also shot me an offer that was in the ballpark of what I considered fair. I then proceeded to the Gurnee site and was introduced to Errol Kaplan, who handled the rest of the sale. Could not have been a better fit for me. We were able to hash out all of the particulars in one sitting. I don't think I could ask for any better service or courtesy than I was shown. I walked out with the truck I wanted at what I considered a fair deal. Probably the only time in my life that I could say that my car buying experience was a pleasant one.

me2000

Sep 22, 2011

Avoid this dealer at all costs. They will add a rip-off paint protection package and warranty to your finance contract without your approval or even pointing it out. Then they will take months to refund your money to the finance company. I still have not received my refund after 3 months. It's been a nightmare working with them. They pressure you to death to buy this package. They would not take "no" for an answer! I will never return to this dealer and would never recommend anyone walk a foot inside. They have lost a customer and will lose many more!Dishonest and horrible customer service!!

bav1912

Apr 25, 2011

Great experience! Craig had the deal all worked out for us before we even went into the dealership and worked with Errol. The test drive of the Tauus was smooth and I was imprssed on how organized the dealership was. I remember other car buying experiences where we were there for hours, not at Gurnee Ford! Would definetly recommend this Dealership!

jmccarth

Dec 31, 2010

Errol was friendly, open and honest right from the start. I came armed with lots of information and Errol has an answer for every question. He was a pleasure to work with. My next Ford will come from Gurnee Ford and Errol Kaplan! I look forward to working with Errol again.

Brandonb123

Dec 10, 2010

The service was great and I love my new car. Though I am a little disappointed with the amount of time it took to locate the car and am still waiting for my College check for $500 from Ford HQ, I understand its the Holidays and it takes time. I also wish Ford could have a better financing progarm for new recent college grads who dont really have any credit and can't get any help from anyone else. This of course is not the fault of the dealership or the salesman. They were great and did everything they could to help me purchase my car.

monti-monty

Nov 30, 2010

Did my homework online while researching to buy a new vehicle. Contacted the internet sales department of the Ford dealership in my area for information. I received an excellent price when buying a new 2010 Ford F-150. The service at delivery was also excellent with information to purchase extras but no pressure to accept them. They located one of only 7 or 8 vehicles in a 4 state area with the options that I wanted on the truck. Would buy from again and recommend to all my friends!

Gael Lippert

Nov 15, 2010

Having had an extraordinarily bad experience the last time I purchased a vehicle I was extremely averse to having to go through another. I didn't. The people I dealt with were all knowledgeable, professional, courteous, patient and quite kind. I have told everyone I know that they HAVE to go to Gurnee Ford, Lincoln Mercury for the best deal, the best cars but mostly for the very best people. Thanks, guys, I LOVE my Escape!

jemsaramic

Jun 17, 2010

I had my car serviced at Gurnee Ford, they were great! A few months later I was in the market for a small car for my daughter and we bought a Focus from Mike. He was great the managers are very nice and not pushy. The sales person took all the time that my daughter needed to feel comfortable in her new car. This is the only ford dealer to buy a car from!!