Used Cars for Sale at Gillman Acura in Houston, TX

Tracey M. Emanuel

May 15, 2015

I purchased a 2009 Acura TL. Paul Thomas was very helpful throughout the entire process of buying a certified preowned Acura.. I told him what I was looking for and he found a car on the lot that I wanted and at a price that was affordable. I would refer Paul Thomas to anyone needing to buy a new or used car because he made the car buying experience an easy one..

HappyPurchaser

May 5, 2015

I have purchased many many vehicles over my lifetime, but never have I been spoken to in the condeceding way Sales Manager Ray Gagliardi exhibited during our negotiations. The salesperson Stephen was very friendly to us, and we were happy until the manager came out. Quickly the entire situation took a very ugly turn and we ended up walking out and purchasing elsewhere.

Kay

Apr 14, 2015

I owned 2012 RDX and wanted to trade it in for a 2015. So my husband and I went in to the showroom and we're looking at the RDX and the salesman Jesus came to assist and was trying to sell us a certified used car, inspite of us telling him that we wanted a new car. He kept on trying to steer us out to the used car lot, I was so frustrated and asked him why he was insisting that I buy a used car and he told me he could read customers well and we did not look like the kind to buy a new car!! We left the dealership went across the street and bought a 2015 Audi Q5.... I will never go back to Gillman Acura!

Kay

Apr 14, 2015

I owned 2012 RDX and wanted to trade it in for a 2015. So my husband and I went in to the showroom and we're looking at the RDX and the salesman Jesus came to assist and was trying to sell us a certified used car, inspite of us telling him that we wanted a new car. He kept on trying to steer us out to the used car lot, I was so frustrated and asked him why he was insisting that I buy a used car and he told me he could read customers well and we did not look like the kind to buy a new car!! We left the dealership went across the street and bought a 2015 Audi Q5.... I will never go back to Gillman Acura!

Mannix

Feb 7, 2015

Outstanding customer service by Ron Mascardo. Simply call him and everything is taking cared off in terms of Acura maintenance and service. I own two Acura: TSX Model 2010 and RDX Model 2014, they are both well maintained by Gillman Acura.

Charlie C

Jan 12, 2015

My wife and I went to shop a car last Saturday, 01-10-2015. We arrived closed to 5 PM. We were looking for a used Acura TL as our TL was totally lost in an accident.The sales manager April greeted us and said something you'd get best purchase experience today. Then she brought in a young salesman Paul Jesus to us.Paul showed 3 cars which are almost identical to ours. It's raining, so we briefly drove each and glanced interiors of the cars; but without inspect exterior carefully. When we returned to his office, it's already dark.We were not really planning to purchase car that time as we haven't had shop around yet. However Paul was very eager to sell one to us, and push for a deal before we have had a time to think our plan with my wife. Paul even move a black TL to the outside if his office. After negotiate the price, we signed the purchase agreement...After I drove the car home and parked inside garage, I start inspecting the car. Gosh, I was astounded to find the following defects:1. The driver-side headlight seal was open and water mark damages inside.2. Two scratches on top of hood was covered with glue-like things.3. On LCD display panel, there are a couple of warning messages saying "the engine was not run in appropriate status, need to bring back to a dealer."From the Caffax record, this car failed the state-emission-inspection twice on the 11/19/2014. The inspection sticker on window shows passed on 11/20/2014. When we questioned why and how this happened, Paul couldn't answer but insisted nothing to worry about this. He also mentioned the car was to be certified, But we asked why it wasn't, he went to ask and told us because only a limited #s of certification are allowed by Acura for a dealer. Now, I know this is not true. The truth is this car would never pass a certifying process as these known issues has not been fixed. I was so frustrated for whole Saturday and Sunday, as I paid total more than $31K for a car with serious issues. The worse is that sales people never told me the defects and problems. I felt like to be cheated. I bought the car back Monday morning, today, 01/12/2015. The first thing was to return this car and get my money back.Paul was nice and helped get it through.I appreciate Paul's assistance and Gillman took back the car without extra difficulties.Paul Jesus is a nice guy. However the whole experience with Gillman Acura was bad. I purchased my last TL from John Eagle Acura, and everything went through so smoothly and the best deal. John Eagle sold me a brand new TL for $34K that time, and Gillman tried to sell a used for $31K. Unfortunately Acura stops making TL from 2015, and John Eagle does have a 2013 or 2014 TL available.

drugoff

Jan 5, 2015

I could not be happier with my Certified Used Car Purchase from Gillman Acura. I was first attracted by the aggressive Sales Price that appeared to be well below the Consumer Reports National Average. So, I effectively purchased a new car for about half the original MSRP. I enjoyed the Full Disclosure on the Vehicle History & Car Fax Report, and this evidence further fortified my confidence that Gillman Acura only sells high quality vehicles. I was particularly pleased with the trade-in value for my old vehicle that was roughly equal to 2 other estimates from CarMax & Texas Direct Auto that I received over two years ago! The 2-year extended warranty options were fairly priced at less than half of what I was quoted for a comparable 2-year warranty from Mercedes-Benz for a similar sized Certified Used E-Class. All of the staff was extremely helpful, friendly, & informative, and I never recall feeling the pressure of the "hard sell" when it came to the Sales Price, Trade-In Value, Financing Options, or the Extended Warranty Options. In fact, it was almost "too easy" (getting in & out in less than 3 hours) and everything seemed to meet or exceed my expectations. Being New Year's Eve, I was especially impressed with the attention to detail & customer appreciation that I felt from all of the employees. They even ordered pizza for everybody (from my favorite pizza parlor, no less)! The Starbuck's coffee machine will be a welcome relief if your experience lingers over 3 hours, and the waiting area is comfortable & clean. This is my very first Acura purchase, and I cannot communicate how impressed that I was from start to finish. Even though I live almost 40 minutes away, I'm already looking forward to my first Service experience.

Robin

Dec 19, 2014

I've been hesitant about certain dealerships because of prior experiences but this one was nothing like the others. When you walk in you are greeted and taken care of from start to finish.

T Mac

Dec 19, 2014

This dealership has great customer service, I never have any complaints when I come. They also have complimentary starbucks coffee which I enjoy when I come.

ILSE GARNER

Nov 4, 2014

I OWN A 2007 ACURA TL WHICH WAS PURCHASED AT GILLMAN ACURA. WHENEVER MY CAR NEEDS SERVICING I TAKE IT TO GILLMAN WHERE I KNOW MY VEHICLE WILL RECEIVE THE BEST SERVICE POSSSIBLE. I HAVE BEEN ASKED MANY TIMES IN THE PAST WHY I GO TO A DEALER TO GET MY OIL CHANGED. I UNDERSTAND I COULD PROBABLY GET IT DONE FOR LESS SOMEWHERE ELSE. MY POINT IS THAT WHEN I LEAVE GILLMAN I KNOW THAT MY CAR HAS RECEIVED THE BEST SERVICE AVAILABLE AND I CAN BE CONFIDENT OF ITS PERFORMANCE. RON MASCARDO IS ONE OF THE BEST SERVICE ADVISORS I HAVE EVER MET. HE IS ALWAYS HONEST AND FAIR, AND I CAN DEPEND ON HIS OPINION, NO MATTER WHAT THE SITUATION IS WITH MY VEHICLE. HE WILL DO WHATEVER HE CAN TO ACCOMMODATE HIS CUSTOMERS AND MAKE THEM FEEL VERY COMFORTABLE. I COULDN'T BE HAPPIER WITH THE SPECAIL TREATMENT I AM GETTING FROM RON AND SUSAN KELLEY, ANOTHER ONE OF YOUR VERY SPECIAL EMPLOYEES AT GILLMAN. YOU ARE VERY BLESSED TO HAVE THESE TWO GREAT PEOPLE WORKING FOR YOU. I ENJOY WORKING WITH BOTH OF THEM VERY MUCH AND AM ALWAYS LOOKING FORWARD TO SEEING THEM AGAIN. THANK YOU RON AND SUSAN FOR MAKING ME FEEL SPECIAL.

Phydias

Sep 17, 2014

9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with someone else when I arrived at the dealership and completely blew me off. 9/1/2014: Test drove the TLX with Brenda Russell , we agreed on a purchase price ( subject to my wife coming to Gillman the next day to test drive the car). She found a car in inventory and I gave her $1,000 check to reserve the car for 48 hours, with the written agreement that if my wife liked the car we would make the purchase following the test drive.9/3/2014: My wife and I arrived at Gillman at the scheduled time; Brenda did not come to work that day or make provision for anyone else to deal with us.9/3/2014: We were assigned a third sales person, my wife liked the car and we met with the Sales Manager (Ray Gagliardo) to finalize the purchase agreement.9/3/2014: Ray Gagliardo had the paper work I had signed with Brenda; however when he tried to access the car details in the computer he found that she had mistakenly reserved a 2014 TL as opposed to the 2015 TLX we had agreed to. Gillman did not have a properly equipped Silver TLX in stock and Ray said he would try to trade for one with another dealer and asked for several days to find a car.9/8/2014: Gillman found a silver 2015 TLX. We signed the sales contract and I drove my new Acura home. Gillman did not have the emergency spare tire available (as promised on my taking possession of the car). I told them that if they had advised me that there was no spare that I would have delayed taking delivery until everything was complete as agreed. 9/9/2014: Gillman called to inform me that there might be mistake as to the VIN number on the Bill of Sale. The VIN on my purchase contract was not for the VIN on the I now had in my possession.I was driving (and had insured) a car that I did not own.I had the wrong car; and the car that I had purchased could be anywhere doing anything.I held (potential liability) for a car I did not controlRay Gagliardo and I agreed that too many things had gone wrong and we needed to unwind the deal. Gillman cancelled the sales contract, released me from liability, refunded my money and collected the car from my premises.9/10/2014: Bought New Acura 2015 TLX at John Eagle

JoePena

Jul 25, 2014

My wife and I have purcahsed six vechiles (Legend / Interga / TL / 3 MDX's) from Gillman and two (Accord / Civic Hybird) other Honda as well as a Honda lawnmower. So as you can determine we are as the saying goes loyal Honda & Gillman csutomers. And this realtionship, although a bit pricey at times, has been over the long haul benefiancial for the both of us and have no complinats about our realtionship with Honda & Gillman. We just purcahsed a 2014 MDX and of all the vechiles listed above this 2014 MDX has got to be the best vechile we have ever owned and they best treament we have received (not saying the other treatments were bad, they were pretty nice as well) just that we felt like we treament excellent and we made a good deal all around. Weve been with Gillman since 1988's and have to say the Service group especially Ron Mascordo and the service manger have been the best over years and have always gone to bat for us with major iusses and they have always delivered excellent solutions and assitance for us over the years.Also wanted to reconize Paul Thomas our salesperson and the fiance guys that recomized as us as loyal long term cusotmers and provided all that was possible and appicable on our 2014 MDX purchased.

nathandp

Jul 19, 2014

I purchased a certified used Acura ILX from this dealership. From first impressions to driving off the lot, I had a great experience working with Gary, and would definitely recommend anyone I know to come here for their next vehicle purchase.

Nathan D.

Jul 19, 2014

I purchased a certified used Acura ILX from this dealership. From first impressions to driving off the lot, I had a great experience working with Gary, and would definitely recommend anyone I know to come here for their next vehicle purchase: it was quick, comfortable and pleasant experience overall.

Michael

Jun 30, 2014

I needed service done on my TL and Ron Mascardo was so helpful in getting me through the whole process. I know nothing at all about cars, and he really helped me understand what was going on. Everyone I dealt with at Gillman was very friendly and I'm pretty happy to get my TL back on time.

Ryou

Jun 27, 2014

We took our gently used low mileage car to Gillman to trade for a new Acura. We were offered $10,000 for our car. We refused and left. Three months later, we took the same car to Carmax, and sold it for $17,000. Big difference, right? We then drove to John Eagle and purchased our new Acura at a much lower price than offered at Gillman.

sandrajed

Jun 22, 2014

Ron is an excellent service advisor. He is personable, professional and always pleasant. He is very knowledgeable about my Acura and helps me understand repair and service needs.I appreciate Ron's commitment to customer service.ha

astrogirl4ever

Jun 21, 2014

I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to explain what needs to be done to my "baby" and why. I never feel taken advantage of which is HUGE if you're a woman taking your car anywhere for work done.

staflo64

Jun 21, 2014

I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, knowledgeable, quick, clean, and courteous. Overall great work!

jaybelda1

Jun 20, 2014

Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time and correct. If there were any issues I was called and notified and it was taken care of. What can I say but this is a great dealership with great service I would recommend to anyone. If you want good service and quality work visit this dealership you will not be disappointed. Ask for JEFF LIBERTORE.

alexoriega

Jun 19, 2014

I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a word on it. Mr Marcardo takes the time to explain the specifics about my car situatuion with patience and kindness. This is why I am still with Acura.

strohmpe

Jun 17, 2014

I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then the sale itself, although I feel like I was given a good deal on all three cars. I have been dealing with Ron Mascardo, a service advisor down at Gillman for almost 10 years now. And, besides the quality of the product this is why I continue to do business with Gillman Acura. He has always been the most positive and upbeat service advisor I have ever dealt with. He is always super helpful and knowledgeable about Acura's products. If the service that needs to be done inconveniences me and my hectic schedule in any way he will arrange a loaner car or whatever is needed to make my experience positive and stress free. Thank you Ron for all you do, and Thank you Gillman for having employees like Ron who really care. The first Acura I owned for over 10 years and it still ran and looked like it was new, this is because of the service it received at Acura, don't be fooled by cheaper service, you will get what you pay for. I would have kept this car another 10 years had it not been driven into a concrete barrier at 60+ miles an hour, and I am still here to talk about it, this is another reason to consider Acura, and Gillman Acura in particular.

Strohman

Jun 17, 2014

I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then the sale itself, although I feel like I was given a good deal on all three cars. I have been dealing with Ron Mascardo, a service advisor down at Gillman for almost 10 years now. And, besides the quality of the product this is why I continue to do business with Gillman Acura. He has always been the most positive and upbeat service advisor I have ever dealt with. He is always super helpful and knowledgeable about Acura's products. If the service that needs to be done inconveniences me and my hectic schedule in any way he will arrange a loaner car or whatever is needed to make my experience positive and stress free. Thank you Ron for all you do, and Thank you Gillman for having employees like Ron who really care. The first Acura I owned for over 10 years and it still ran and looked like it was new, this is because of the service it received at Acura, don't be fooled by cheaper service, you will get what you pay for. I would have kept this car another 10 years had it not been driven into a concrete barrier at 60+ miles an hour, and I am still here to talk about it, this is another reason to consider Acura, and Gillman Acura in particular.

RitaDia

Jun 16, 2014

BEWARE OF THE DOG WORST DEALER EVER IN THE COUNTRY. MONTH AND A HALF AGO BOUGHT A USED CAR 2012 BMW X5, WHEN IT WAS DELIVERED TO ME THE NEXT DAY CALLED THEM AND TOLD THEM THERE IS ISSUES WITH MY CAR THEY BLEW ME OFF,1 WEEK AFTER I BOUGHT IT HAD TO PUT NEW TIRES IN IT THEY GAVE ME 1K WHEN IT COST ME OVER $1400, 2 WEEKS AFTER TRANS WENT BAD HAD TO CHANGE IT BRAND NEW. NOW MY TRANFER CASE IS LEAKING AND THE DEALER HAS TO CHANGE IT, I HAVE ONLY PUT SO FAR ONLY LESS THEN 800 MILES ON MY CAR. MIND YOU THEY CLAMIED MY CAR WAS FULLY INSPECTED AND THERE IS NO ISSUES THAT I AM GETTING A VERY GOOD CAR IN GREAT CONDITION THEY WERE SWEET, VERY KIND THEY DECIEVE YOU INTO THINKING HOW GOOD AND HONEST THEY ARE DON'T LET THEM FOOL YOU LIKE THEY DID ME... PLEASE STAY AWAY BEWARE

SamandJamie

May 28, 2014

First of all I would like to say that Pete Sanchez even though he normaly deals with lease customers, was an awesome salesman and would recommend him to anyone. The car we were interested in was in service and couldn't be looked at and he used excellent stalling techniques to keep us around without being to pushy. They were extremly considerate of doing everything they could to make us comfortable and happy by keeping us entertained and a wide assortment of complimentary beverages. We personally got to meet Chris Gillman and it seemed like he made it a personal objective to meet and greet all the customers. Chris give Pete a raise he deserves it. What I liked the most about shopping here was they so belived in what they are selling and stood by it we didn't just feel like we were buying a car, it felt like we were joining a family. Its nice to see a group of people, bosses and coworkers not just working for somone but working together. All I have to say is great job and keep it up because we'll definitely be back.

derouinb1

May 8, 2014

I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, checked out the other 4 that are available in Houston and within my price range, and this is my last candidate. I got help from Paul, who was friendly, knowledgeable, and engaging. Nice guy, no complaints. By far the best sales guy I've dealt with this week. We took a test drive, went over the details of the car, and everything went great until we got to pricing. The online price was pretty much the same as every other one in town at that trim level but with higher miles. We went over the numbers, and I had a price in mind already that I knew was reasonable and competitive with my other top choice. I also had my trade-in appraised by Carmax the night before and I was willing to settle for less than that offer for the convenience of doing it all in the same place. I got my car with 2 miles on it. It's in near perfect shape, with every single receipt I've ever been given in the glove box. I'm only replacing it because of a back injury I suffered and I can't drive a small car anymore.When I made them my offer for the SUV, I was told it was impossible and that the internet price was as low as they could possibly go. I was also offered $3,000 less than Carmax offered me for my trade. Nowhere near what I'd hoped for and insulting - but I get it, that's how these things work.I told him it wouldn't work, and he went back and forth for at least an hour playing the "let me go see if my finance manager will accept your offer" and "are you sure you can't go $50 a month over your budget" game before I ran out of time and had to leave. An hour later I looked up the ad again to double check something, and THE INTERNET PRICE HAD BEEN LOWERED BY $1,000. They took $1,000 off the car that I spent an hour haggling on AS SOON AS I WALKED OUT. After telling me it was impossible. I called up Paul, and asked him what gives. He put me on hold, and couldn't give me any explanation when he came back. He told me it's normal and they update the prices on Fridays. Oops, it's Thursday. I told him that I'd like to come back so we could see what the APR would work out to, but that they needed to do the right thing on my trade since they wasted my entire morning. No deal. No negotiation on the trade at all. No explanation on the price change, or why I wasted my entire morning listening to them insist that I was being completely unreasonable - when the car was now within $500 of what I offered them. And of course it's the same story all over town. As long as everybody plays the same game, nobody has to go the extra mile. I swear it would be great to get a deal on a used car that I can feel good about - what's so hard about that?!

bhdhouston

May 8, 2014

I've been shopping around this week for a used SUV, and took off work this morning to check out one at Gillman Acura. I've spent a month researching, checked out the other 4 that are available in Houston and within my price range, and this is my last candidate. I got help from Paul, who was friendly, knowledgeable, and engaging. Nice guy, no complaints. By far the best sales guy I've dealt with this week. We took a test drive, went over the details of the car, and everything went great until we got to pricing. The online price was pretty much the same as every other one in town at that trim level but with higher miles. We went over the numbers, and I had a price in mind already that I knew was reasonable and competitive with my other top choice. I also had my trade-in appraised by Carmax the night before and I was willing to settle for less than that offer for the convenience of doing it all in the same place. I got my car with 2 miles on it. It's in near perfect shape, with every single receipt I've ever been given in the glove box. I'm only replacing it because of a back injury I suffered and I can't drive a small car anymore. When I made them my offer for the SUV, I was told it was impossible and that the internet price was as low as they could possibly go. I was also offered $3,000 less than Carmax offered me for my trade. Nowhere near what I'd hoped for and insulting - but I get it, that's how these things work. I told him it wouldn't work, and he went back and forth for at least an hour playing the "let me go see if my finance manager will accept your offer" and "are you sure you can't go $50 a month over your budget" game before I ran out of time and had to leave. An hour later I looked up the ad again to double check something, and THE INTERNET PRICE HAD BEEN LOWERED BY $1,000. They took $1,000 off the car that I spent an hour haggling on AS SOON AS I WALKED OUT. After telling me it was impossible. I called up Paul, and asked him what gives. He put me on hold, and couldn't give me any explanation when he came back. He told me it's normal and they update the prices on Fridays. Oops, it's Thursday. I told him that I'd like to come back so we could see what the APR would work out to, but that they needed to do the right thing on my trade since they wasted my entire morning. No deal. No negotiation on the trade at all. No explanation on the price change, or why I wasted my entire morning listening to them insist that I was being completely unreasonable - when the car was now within $500 of what I offered them. And of course it's the same story all over town. As long as everybody plays the same game, nobody has to go the extra mile. I swear it would be great to get a deal on a used car that I can feel good about - what's so hard about that?!

marquita0731

Apr 24, 2014

Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura.

ShaneHill

Apr 21, 2014

Purchased an Acura MDX from them about 8 months ago. Recently had to take the suv in for a repair was told it wasn't covered under there all inclusive warranty the finance manager sold us! We are very disappointed in Gillman Acura! We were told one thing just so they could get us to purchase the car now when we need to us the warranties and such it isn't even close to what we agreed too! Guess we should have gotten every little detail in writing! We have tried contacting Chris Gillman the GM but cant seem to get a return phone call or follow up!

stephenroemer

Apr 16, 2014

For many years I took my vehicles to a local Goodyear for service or to a local Jiffy Lube for an oil change -- to save cost. After I bought my first Acura, I realized the maintenance inspections that were performed at Gillman Acura were superior to anywhere else. They did the job right the first time and stood behind their work and their Technicians were extremely knowledgeable and well trained. At one time I had an issue programming the garage door opener on the vehicle and was becoming frustrated. The shop Technician/Foreman, Mike Sadlowski, noted that he lived by my house and if I could not get it to work with what he showed me -- he would come over to help. Turns out -- the problem was entirely with me -- but certainly that was an "above and beyond" I did not expect. Since then, I bought 3 more Acura's (wife and kids) and now own two RDX's and two MDX's. Gillman is always very competitive on service (brakes, oil change, etc.). Their pricing is very competitive, and I don't have to worry about a shop (like Goodyear), that may not always have mechanics that are fully knowledgeable on an Acura.Ron Mascardo in Service has been consistent for us throughout the past 5 years since we bought our first vehicle in 2009. He has helped us by arranging for a loaner car when we needed it, and he has always keeping us informed of the progress and with issues as they present themselves.Overall, I have had a great experience at Gillman Acura. I bought 4 vehicles from Gillman and continue to give them all of our business for service. In the end, it is because of the people like Ron and Mike that really make a difference.Stephen Roemer.

Ken the searcher

Feb 16, 2014

Their approach to your experience is courteous, good flow, and for me short. No horror story, just quick and well managed. Dealer had vehicle (used) that I searched for and found on Cars.com. Don't buy everyday so didn't want any hassle, had none and drove off with vehicle I wanted.

kpw333

Jan 16, 2014

I have always bought Lexus - but wanted to shop for a 7-seater.Bill Dale was very knowledgeable and very patient with us.We were out with out Acura MDX at our expected price in less than 1 hour.I would definitely recommend this Dealership with Bill Dale as the package deal

Wanderer_08

Jan 5, 2014

I went to this dealership looking for a used vehicle. I was greeted by a salesman called Andy. We test drove a couple of vehicles and I liked one. We started the price negotiations and it went south as the dealership was not willing to move from their price point at all cause they already had a discounted e-price. My research told me that all dealerships negotiate over and above the e-price so I was insistent. I left the dealership without a car and all was good till this point.I called a few hours later with a new offer. The phone was transferred to a different salesperson (Andre) and he was very very rude and arrogant. So I decided not to buy from the place after all.A couple of days later I got a call from the original salesman (Andy) with a new offer but still not what I was looking for. But since I needed the car I was willing to talk about it. I called him back and got Andre again (instead of Andy) and the same rude response. I told him that I am just returning a call with the offer that one of his colleagues made and then he seemed to talk in a normal tone. After at least half a dozen calls I got hold of Andy and told him that I can meet him halfway with his new offer. I even offered to give a deposit to hold the vehicle so that I can travel to Houston to pick up the car on Jan 2nd (since Dec 31st and 1st were holidays I didn't have any means to reach Houston from College Station). He said that he will get back in an hour but never did. He called me the next day and left a message that I can get the car at the suggested price if and ONLY IF I come today else I will have to take the dealers offer. I was irritated - its Jan 1st and there are no buses running and I informed him about it. Then how is he expecting me to travel!!! Andy called again today and said that his manager has agreed to my new suggested price. The way he suggested it was that as if the dealership was doing me a favor - oh come on! You are unable to sell the car and hence you are giving me a price which was reasonable to begin with and acting as if you are doing me a favor.... Not done!Overall the experience was a bad one. The staff member were courteous and so was Andy but the attitude of the dealership was not a great one - you are selling a car and I am buying a car. No one is doing anyone a favor...

New vehicle owner

Dec 23, 2013

We went in from a mailer received offering a very high price for our trade in. The facility and attire of employees doesn't match the "luxury vehicle" that I know Acura to be. We were assigned to a salesperson that looked poorly dressed, and told us he had just started working there. He obviously was not ready to handle customers on his own. When a more experienced salesperson was sent in, he ended up applying too much pressure to close the deal. We might have gotten a better deal there price wise, but the whole experience sent us packing! This is a big reason why car sales has such a negative connotation.

AmalBabar

Nov 30, 2013

I purchased a 2014 TSX yesterday from Gillman. This is the second time I have purchased a car from this dealership. The first time the experience was good..good enough to come back when I needed a new car, but not great. This time the experience was much better. The service was great and the deal I received was outstanding. I am extremely hard to please and these guys did an excellent job. I would highly recommend buying a car from this dealership.

joby33

Nov 1, 2013

I am very disappointed with Gillman Acura in Houston, Texas. After traveling over three hundred miles to purchase a vehicle from Gillman Acura in Houston, Texas, I am sad to say that I am very disappointed in my purchase, as well as the customer service that I received from this dealership.After purchasing my vehicle, I received a letter nine days later from General Manager, Chris Gillman stating that after purchasing a vehicle from Gillman Acura, would not be the end of their responsibility. Mr. Gillman also stated in his letter that Gillman Acura would complete my car buying experience by providing unprecedented levels of service, convenience, and personalized attention, which was not true for me, and stated not to hesitate to contact him, a sales consultant, or his service manager if I had questions or concerns.After receiving this letter from General Manager, Chris Gillman, I immediately contacted Mr. Gillman concerning issues with my vehicle. I left several messages for Mr. Gillman, but no return calls. Almost a month had passed, and yet no return calls from Mr. Gillman.This morning as I attempted to leave for work, my vehicle purchased from Gillman Acura would not start. I havent even made my first payment on the car. I realize that I purchased this vehicle as is, but to not start before making my first payment is questionable. Was this vehicle fully inspected before selling, or was I just told that it was? I took my battery to an auto facility to be checked, only to find out that the battery had a dead cell. I have not driven the car over six hundred miles, with over three hundred of the miles included in the travel from Houston to Lancaster. As of today, I have only had the vehicle less than thirty days. I priced a new battery, which is around $164.00 plus tax. I should not have to spend this amount before making my first car payment. I contacted Mr. Gillman to discuss my current and previous concerns, only to be forwarded to Sales Manager, Greg Densmore. What a mistake! In my opinion, this guy is in desperate need of customer service skills, and is not a man of his word. He doesnt believe in the customer is always right. After speaking with him and addressing my concerns, he became very argumentive. Instead of offering a resolution to my concern, he offered to buy back my vehicle. I asked him a question about the buy back process, and he withdrew his offer to buy back my vehicle, and disconnected the call, which was in very bad taste, and totally unprofessional.Well the apples doesnt fall far from the tree, because I contacted General Manager, Chris Gillman again to discuss my concerns and to inform him of the offer and treatment that I received from his Sales Manager, Greg Densmore, while Greg had already got to Mr. Gillman to express his actions before my phone call to Mr. Gillman. Mr. Gillmans actions were identical to his Sales Manager; and in my opinion, he is also in need of customer service skills. Mr. Gillman stated that weeks had passed, and accused me of doing damage to my own vehicle, not accepting the fact that I had previously contacted him and left several messages. His reply was that he never received any of my messages, which I believe to be untrue. Mr. Gillman stated that he had no proof of my concerns, but yet offered to buy back my vehicle. After accepting his offer to buy back my vehicle, he reverted his offer to buy back my vehicle. Mr. Gillman concluded that he will not make good on my purchase, and refused to make any repairs or replacements. I found his attitude to be very unprofessional, and he also disconnected the call without notification as well.I find my experience with Gillman Acura to be totally unprofessional, not a dealership that cares about their customers, does not mind deceiving customers, and does not care about the reputation of the dealership. I will never travel that many miles to purchase a vehicle, and I most certainly wont purchase from any Gillman Dealership. I just wanted to share my car buying experience with you, so that you will be aware of the possible treatment you could receive from Gillman Acura in Houston, Texas. Lemon lawLemon laws are American state laws that provide a remedy for purchasers of cars and other consumer goods in order to compensate for products that repeatedly fail to meet standards of quality and performance. Although there may be defective products of all sorts ranging from small electrical appliances to huge pieces of machinery, and there is even a "puppy lemon law," the term "lemon" is generally thought of as applying to defective vehicles such as automobiles, trucks, SUV's, motorcycles, etc.These vehicles and other goods are called "lemons." The federal lemon law (the MagnusonMoss Warranty Act) was enacted in 1975 and protects citizens of all states. State lemon laws vary by state and may not necessarily cover used or leased cars, and other goods. The rights afforded to consumers by lemon laws may exceed the warranties expressed in purchase contracts. Lemon law is the common nickname for these laws, but each state has different names for the laws and acts.There are two types of warranties. Express warranties are usually statements in writing such as those provided by the manufacturers in Owner's Manuals and other written sales or advertising materials, or by a sample or model. Implied warranties are broader in scope and assure consumers that the retail product would meet certain minimum standards of quality whereby the product is fit for use for the purpose intended. In each type the manufacturer assumes the liability and responsibility to correct the defect or to repurchase or replace the product.Federal lemon laws cover anything mechanical. The federal lemon law also provides that the warranter may be obligated to pay the prevailing party's attorney in a successful lemon law suit, as do most state lemon laws.

Scott Lawson

Oct 26, 2013

I bought a used QX56 from them today from the pre owned lot. The sales manager, Ray, actually came around shook my hand while I was there. He was not the guy sitting in some glass corner office. I have bought many cars in my life new and used and I think they run a good dealership. I was there for some time completing the deal and enjoyed the free paper, coffee and snacks. It was not the value of the perks, but the idea that were going to try and make you comfortable during the process. In a day and age when it's hard to even get peanuts on a flight. The finance guy was very helpful and probably the most helpful one that I have ever come into contact with. Thanks Gillman!

Louis

Aug 14, 2013

Where do I begin, well they fish me in with their bait car. They try to shove difrent type of model cars down my throat, i told them i was not intrested on any of their cars. I leave the dealer ship upset and hidden is the car they told me they did not have.....they said it was sold...1.hr later they said it was available, enough said.

rgrinstead

Jul 15, 2013

This dealer tried to sell me a truck from their used inventory for $28,000 that was listed on Autotrader for $22,995. Later they accepted my offer of $22,000. I was getting ready to leave to get a check and go pick up the vehicle and they called to tell me someone else was buying the truck. They were very unprofessional in dealing with me. They made me wait 1 hour to give me an offer on my trade in, which was $6,000 less than trade in value found on NADA and KBB. This is a horrible, immoral, and unscrupulous dealership. I don't know how they stay in business... RUN AWAY.....FAST !!!

Crood

Jul 8, 2013

Back in march, my girlfriend and I visited the dealer to purchase a used vehicle for her and trade out of her old one, the inventory was great and prices seamed to be so cheap that we thought this was going to be a great experience. It wasn't. We found a vehicle and she fell in love with it, a 2009 VolksWagen Tiguan SEL it had everything she wanted and was in our budget. So we left because she wanted to think about it. Well After multiple texts and 6 Phone calls from George Hobbs(our dealer) And him telling us that there were 3 other people looking at the car and one person had put in an offer we rushed back to the dealer the next day only to find out no one had been looking at it, he was just eager to make a sale. So we decided to put in offer in... And then it was just downhill from there. My girlfriend had been pre-approved through her credit union for an auto loan and the interest rate was to good to beat. My girlfriends Pre-Approval was for a set amount and we could not go over. Even after explaining this to the dealer he tried to trick my girlfriend into filling out a loan application by covering up what the document was, thinking we wouldn't read it. So after that was settled we moved on, then that's when all the hidden fees came to surface, making the vehicle almost $1200 more and that's not including taxes. After Fighting with him for a good hour on price we finally settled for an out the door price. He handed us the keys to the vehicle and saying we needed to come the next day to sign the papers because the finance manager was out for the day, he didn't show us any papers on the final price and asked for NO signatures. So the next day when we went to sign the papers, we were in the room, the finance manager, sales manager, and George Hobbs. They handed her the papers with the price and it was NOT what we discussed and agreed on the day prior. When we tried to explain to the Sales and Finance manager that the price was incorrect George Hobbs Called us lairs and said that we didn't know what we were talking about. He later shot himself in the foot by saying that he did agree with us on the price but after reading the Pre-Approval letter from her credit union she was allotted more for fees so he re-did the paper work after we left. Upon hearing this we told the sales manager he needed to fix this, then George Hobbs left the room and returned with my girlfriends old car key, handed it to her and said he didn't need the sale, then looked at the sales manager and asked where the window sticker was for the Tiguan so he could put it back out on the lot. Well thankfully the sales manager took control and the price was corrected. So we left and enjoyed the vehicle. And then in mid June My Girlfriend was driving her car home on a back road going 30mph and the vehicle started to smoke, so she stopped the car and got out and within minutes her car was completely in flames. So even after all the trouble we went through it wasn't worth it. She loved her car and had to sit on the side of the road and watch her vehicle burn to the ground. Needless to say we will not be returning to Gillman and we certainly will not be referring anyone there either.

jsharp006

Jun 25, 2013

The manager took my concerns very seriously and with the help of a new salesman and an amazing finance manager, we ended up with two new Acuras! Thank you for clearing up our misunderstanding and making things right. We feel much better and look forward to building a relationship with this dealership.

AmandaDutra

May 30, 2013

I recently helped my grandmother purchase a 2014 Acura RDX. I had been working with another Acura dealership in the area, trying to get a great deal, and continuously felt like I was getting the run-around and poor customer service. Upon calling Gillman Acura, I spoke with the Sales Manager, who within 30 minutes was able to give me an excellent deal for a brand new 2014 RDX. Fortunately, the great service continued when my grandmother and I visited the dealership to complete the paperwork, and purchase the vehicle. We had the pleasure of working with Gary, who made it a point to be as helpful as possible, going above and beyond in explaining every aspect of the vehicle. All in all, Gillman Acura deserves more than 5/5 stars for being so easy to work with, and so customer-oriented. It was a pleasure working with them!

TXTROOPER75

May 23, 2013

My name is Chris Fairchild and I took my mother in to visit Gillman Acura of North Houston to buy a new Acura RDX. From the moment we got to the lot I was greeted by a salesman named Gary Gaind and I stated to him that I was there to purchase an Acura RDX. I told him that I am a straight forward guy and don't like dealing with salesmen because of all the haggling you have to do to get the best price for a vehicle. He said he understood and asked which RDX I wanted to test drive and he went and got the keys, my mom loved the car and wanted it. He said here at Gillman we want to please our customers and said he would be right back. Gary came back out with sales manager Doug Chappell and I was thinking here we go. Doug listened to my every demand and I told him what I was willing to pay with in reason and not a penny more. Doug said ok lets go. 15 mins later I was in the finance office with Raheem Drummonds, a fellow squid, (Navy veteran) and he did not try to sell me any thing extra,he was very straight forward and to the point. Less then 10 mins after that my mom had her new Acura RDX. Gillman Acura overall from my point of view deserves way better than a 5 star rating. Gillman Acura of North Houston was OUTSTANDING!!!!! If your in the market and want the "No Haggling" hype you here from other dealerships around Houston and want a luxurious vehicle at a great price and get treated with the respect you deserve then give them a shot I did. Gillman Acura of North Houston "You Guys Rock!!!" Thanks a million!!!

Sdelro1

May 15, 2013

After suffering a horrible rollover accident in my Acura MDX I phoned my service advisor, Ron Mascardo to let him know that I would be in need of another vehicle.No more than two hours later that same day I received a phone call from Ron about a vehicle they had that I would be interested in. I thought the vehicle sounded great and based on my history dealing with this dealership felt totally comfortable and at ease that this was a good vehicle. I asked if pictures of the car could be sent to be. Because of my accident I'm not able to get to much out of the house to come take a look at. At that time Ron referred me to salesperson April Porter. April sent several pictures of the vehicle. I spoke to April after review of the pictures and told her I was very interested in the car. After $2000 was taken off the price of the vehicle and a complete inspection of the car I purchased it that same day!The following day April delivered the car to my home, paperwork was signed, check written and the car was mine.The overall experience was so smooth, hassle-free and professionally handled. I appreciate this so much since lately things have been difficult for me since my accident. I hope these employees will be recocognized for their outstanding customer service!!!!

LawreJF

Mar 29, 2013

Mike and Ron are always willing to give their time and expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a huge raise!!!!thanksJacqueline F. Lawrence

laurabelz

Mar 28, 2013

I have been taking my cars to Acura Service for the past 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very friendly and welcoming place to be. Not once in 8 years have I ever had to bring my car back because something wasn't done right or stopped working. Once it's taken care of, it's taken care of. Ron is always available and accommodating to tight schedules and Mike has the car done when he says it will be done. They always explain what was done, what needs to be done, and what to watch for in the future (with an older car). I trust both Mike and Ron completely and there is not one thing about my experience with the Gillman Acura service department that I would rate less than 100% satisfaction.

ajgatlin

Mar 20, 2013

Excellent dealership! Conveniently located. Posh service area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Always provides a free loaner car. Easy to make appointments online or by phone. Responsive to questions; great follow-up. Fair pricing (for a dealership). Ron Mascardo is a super-knowledgeable service professional and can always answer my questions, but makes sure any follow-up questions get answered by the technician assigned to the repair.

ngaw011

Feb 26, 2013

My boyfriend and I went with a friend to purchase a car and the salesman insisted that my friend lie on the paperwork and say that she and my boyfriend were married in order for my boyfriend to cosign for her. They look out for their best interest and do not care about their customers. The salesman only wanted to make money and INSISTED THAT WE LIE. Who does that?! I also visited them twice (it takes me 1.5 hour to get there!) to ask for a copy of my paperwork and the finance department was not available. I eventually talked to someone and they took down my information and said that the finance department will call me first thing in the morning. It has been a week and they have not reached me. I called AGAIN and left a voicemail message and STILL no reply. I will visit them again soon and I will not be happy. They seem unresponsive and do not care about their customers after the customers have bought a vehicle from them. The receptionist does not know what goes on there. She told me the finance department is there, but I waited for 45 minutes and eventually left.

juditemple1

Jan 28, 2013

Looking on-line, I found a specific MDX in a rare color combination. I called the dealership and spoke to Dung Lee. Although very hard to understand, he was very nice. He said the car I wanted was available and asked for a deposit of $1000. I gave him my credit card number and told him I really wanted that car. He asked me to fill out the credit card application on-line, which I did. My credit is very high and so Doug, the Sales Manager called me and told me the price of the car. I said ok, but as Mr. Lee knew, I had a 2008 MDX to trade in. Everything still fine. I told Doug I of course wanted the best price he could offer on the MDX. He said he would get back to me before he left that evening, last Sat. He didn't call. I'm from out of town and was trying to make arrangements to come get the car the following week.Sunday the dealership was closed, so I called DOUG on his private line first thing Monday morning. Voice Mail again. Now I'm thinking this isn't good as I was trying to pick up the car on Tuesday. Called again, voice mail. Called the dealership this time and by gosh he had just gotten in to his office, something about him having to be the finance man, because the gentleman was out with back surgery, blah blah blah. When I asked him about some other things I wanted to have done to the car, tinted windows etc. he said QUOTE I have it recorded, I NEED TO CHECK AND PUT MY HANDS ON THE CAR TO MAKE SURE IT'S STILL HERE, and more blah, blah, blah. I finally interrupted him and said before we go any further, you needed to positively insure to me the car was still there. (Don't forget I had put a $1000 deposit on the car). He said he would check and get right back to me.He NEVER called me back. I called his private call again and told him the deal was off. Later in the evening, the salesman, Mr. Lee left a voice mail message that he could get me another car! Of course the one I put the deposit on was sold. The integrity of the SALES MANAGER DOUG is non-existent. If they had the last car on earth that I wanted, I wouldn't buy it from them.

jimhuber

Jan 17, 2013

I've had two Acura TLs, both serviced by Gillman Acura for years. The first was acquired elsewhere, the second I bought from Gillman based on my service experience. Scheduling an appointment for regular service is always easy and convenient, and loaner cars are always available. On several occasions I've needed emergency or unscheduled service, such as tires repaired or replaced, and they've always managed to work within my available time. Their courtesy is impeccable, and their waiting area - if you should need it - is well appointed. It should go without saying at a luxury dealership such as this that I've had no complaints whatsoever with their work. I've had no complaints with Gillman, ever, but some of my peers who own other luxury brands seem to have constant complaints about their cars and service departments. I've owned other luxury brands myself and Gillman's service exceeds them all. Acura makes an exemplary product, and Gillman Acura sells and services them in an exemplary fashion. I recommend them highly, and trust them enough that Gillman will be my first destination this summer when my daughter is old enough to buy her first car.

ryanms

Dec 10, 2012

I'm from out of state and was looking to purchase a used Discovery. I talked with the salesman and agreed with the listed price. I asked if I could put a deposit down so I could get an independent inspection done on the car. The salesman said I would have to put a $1000 deposit down (on a $9,000 car) and he would only hold it for 24 hours. I asked if he could hold it for more than that in case I couldn't get the inspection done the next day and he said he would have to ask the manager and call me back. He called me back 5 minutes later and said that not only could they not hold it for more than 24 hours, but now he wouldn't accept a deposit at all. He said if I wanted the car, I would have to purchase the car right then without being able to get an inspection done.I got a very funny vibe from the whole conversation. When they changed their minds about holding the car for 24 hours after I mentioned inspection makes me feel they were trying to sucker someone into buying a car with known problems. I would not trust them at all.

5314544

Dec 4, 2012

Our experience at Gillman Acura was positive. Shannon gave us a great description of the vehicle and without doubt we could tell he understood his job and the product he was representing. Shannon was friendly gave some of his back ground, experience, education and history. Chris sealed the deal by showing us Gillman family members are directly involved in the day to day operation of the business - very important in my opinion. Austin handled the financial matters very professionally not pushy but thorough another highly educated employee that seemed to enjoy working at Gillman. My wife and I walked into the dealership for a look at a new product and walked out with keys in our hand to a new RDX. We felt like our trade was in line with fair market value and the price of the car was most reasonable. In fact later the same night we sold another car to Gillman and they were consistent with our handling with that transaction as well. Doug handled the second deal and was pleasant to work with. I highly recommend Gillman to anyone looking for a dealership with a strong work ethic and employees and owners that care about customer service. These folks are all about it.

spmartin1954

Dec 1, 2012

Dealer did exactly what they said they would, whole process was quick and smooth. By far, best buying experience I ever had at a dealership. No BS, no surprises. Would highly recommend.

fourteentwelve

Oct 24, 2012

Gillman Acura dealership pushes for services that are neither due or necessary regardless of what was previously serviced. Dealership did not fill log book. Service charges not competitive. Car driven for 8 miles and no explanation given. Dealership cares about its bottom line, not customer needs. I would not recommend using that particular Acura dealership.

philallison

Oct 12, 2012

Added a roof rack to the MDX. Servive was performed well and on time. Why are there two prices for accessories? Sales quoted $520 and service quoted $413. Does that mean that when I bought running boards and cargo cover with the new car that I paid too much?

airmed1

Sep 14, 2012

Sales person was rude and repeatedly lied and attempted to mislead us. The finance manager lied about the laws governing transfer of title and about finance law in Texas. Many of the services and adjustments that were promised in witting prior to transfer of the vehicle never occurred. Raheem wanted us to sing over our trade in without filling out the mileage and buyer information as required by law and also wanted us to sign a blank transfer of title form. Also they wanted to run a credit check on us when we payed cash for the vehicle. Finally, all of this took more than six hours to finish and the finance manager needs to learn that being a veteran does not give you licence to treat customers like crap. Over all a terrible experience and if i had not been so enamored with the car I never would have let them treat my wife and I so poorly.

jumave

Sep 3, 2012

I took my car to the dealership thinking they would do the best job matching the paint and making it look like nothing ever happened. After all that is what they advertise on their website "state of the art auto body shop". When I went to pick it up, I started pointing out the poor job they had done with the car, it had swirl marks, paint runs, compound all over, blend lines, over spray molding mirror, the vertical moldings were scratched and sticky, and the car was dusty and filthy. The body shop manager, Randy Ille was rude and disrespectful when I pointed out the poor job they did on my car. He said "I don't care if you don't like it".I took it back to get viewed/inspected by someone else, in this case the body shop manager and he said I could not expect it to look like a brand new car, I just wanted to look right and just like the other side.I would not even give it 1 star, I am completely dissatisfied and very disappointed with they quality of the work and their false advertisement

Judyan

Jul 20, 2012

I've been a long time customer of Gillman Acura's service dept so I knew they took great care of their customers and decided to purchase my new Acura there. When I brought my car in to have some work done I let Ron in service know I was ready to buy another Acura. I let him know the type of car, color, interior etc. and within the hour April in sales called me with just the right car. I decided on a certified used TXS and I couldn't be happier. April was pleasant and easy to work with and she made sure the car had everything I asked for and more. I thought car buying was suppose to be painful, but everyone treated me so well it was a actually fun. Even the financing with Raheem was a breeze. I highly recommend them for all your car needs from sales to service. Gillman Acura knows what exceptional service means and it shows!

SH520

May 11, 2012

I love Gillman Acura. Not only did they help me find the car of my dreams, they were there for me when it was stolen and totaled later that year. They worked with me and my insurance, looking to find me the exact same SUV to replace it with.They have always been wonderful about being accommodating with scheduling services and providing a loaner vehicle. The people who work on the sales floor and in the service department are friendly and always helpful. Oh and the detailing... is AMAZING. My car has looked so gross and dirty going in, and when I pick it up, it looks as shiny and new as the day I got it.

Keckl10

May 8, 2012

I bought a 2012 Acura RDX this weekend through Raheem. I am 100% satisfied with Gillman. The dealership is beautiful and comfortable. My sales person was not even 100% I was showing up but he had my car ready to test drive. They were not pushy at all. I was comfortable with the whole process...I never felt like I was being mislead or thrown a sales pitch. I used USAA's car buying service and not only did they meet that price, but came down some more. I got the exact car I wanted for the price I wanted and my Raheem and Luis were nothing but honest. No sales type pitches, no phony promises - great service, good people. Will always buy and service my vehicle at Gillman.

jimmarcin

Apr 10, 2012

From my original internet inquiry, Jordan showed respect and courtesy by offering initial information by phone without pressing excessively. Gillman people followed up with additional calls planning a test drive. When my wife and I came in for the drive, Jordan made himself immediately available for the drive. He demonstrated all the functions of the MDX during the test drive. We were already pretty much sold on the car based on personal research, but the test drive and his demeanor gave us confidence to proceed to the pricing stage. We had just come directly from a bad experience with a Mazda dealership where they played the infamous changing price game when financing was discussed. I have some past experience selling BMWs years ago, so I am not a novice at buying cars and as I said before, I do my research before shopping and have a decent feel for what price is fair. I felt they jerked me around. Jordan, in contrast, met my price expectations and did not play games. This made it simple and enjoyable to close the deal. Financing at 1.9% was a big plus too.The finance manager was very friendly and made spending more for this vehicle than our first home also painless while explaining the benefits of various coverages. Delivery of the vehicle only took an hour or so and we were happily on our way. My wife thoroughly enjoyed driving the MDX home. Jordan-you were right. The DVD of songs that came with the MDX Tech Audio were awsome and really showcased the new technology.In short, this experience was great and how buying a car should feel. Thanks to all.

phemmy79

Apr 8, 2012

Best buying experience ever. I will recommend to friends. Excellent staff, never felt like I was been rushed or sold too. Jordan is a great sales person

djaggie55

Apr 3, 2012

Our purchase experience was excellent and Shannon was outstanding in the time and knowledge he provided. The dealership facility was beautiful and we look forward to returning for service when needed.

brabie

Apr 2, 2012

This was a pleasant buying experience from start to finish. On our first visit to the dealership, it was Yousef who took us on a drive in the Acura MDX and actually pointed out the features that made us decide on the Acura. The only reason we didn't use him to buy the vehicle was because it appeared on the web site that we'd get a better deal going through the internet department. Jordan did a great job communicating via email in a timely and informative manner. His quick response and friendly manner encouraged us to make the appointment to come in. We arrived early and Jordan was tied up with another customer when we arrived at the dealership for our appointment. He introduced us to April, who worked with us through the negotiations for the final deal. She was knowledgeable, friendly, and made us feel very comfortable negotiating a good price for ourselves. We appreciated the efforts of the Sales Manager to help ensure we had a nice loaner car overnight, instead of waiting for our car to be delivered. We were tired and his concern for our having a long wait was very thoughtful.Jordan also did a great job helping me become familiar with the vehicle when I picked it up on Saturday. I had occasion to call April on Saturday afternoon when we needed to know why our car wouldn't start and she was immediately helpful and patient. This was not a high pressure sale. Had that been our experience, at any point, we would have walked out. Overall, both my husband and I agree this was a better buying experience than our BMW purchase a couple of years ago. Thanks!

rubyjoseph

Mar 25, 2012

Mr.Trenary,Was very helpful, freindly,knowledgable explain every thing in details and provided me with good interest rate. I am very pleased with the service he provided to me. RJ

chanb50

Mar 9, 2012

Very good service; only minor complaint would be that we had to take a leap of faith as we could not get an email offer.

rebeecher

Mar 9, 2012

Friendly, helpful staff. Willing to work with me on the price and desired accessories, etc. Cannot rate quality of work at this time, but I have no concerns.

cairechambers

Mar 6, 2012

Raheem was such a pleasure to work with. He was very friendly, helpful and full of energy. Raheem is very knoweldgable and personable and I will definitely recommend him to family and friends. The process was very easy and stress free!

cmoff21

Mar 6, 2012

The overall experience was great. We purchased a vehicle from this dealer before and when it was time for a new one we called and handled most of the set up via the phone. When we went to pick up the car everything was ready, correct, and our time was minimized.Great experience and I highly recommend them!

ckendall

Mar 3, 2012

Very good experience. Everyone stayed late to get the transaction done and all were very pleasant. Jordan was helpful and knowledgeable with the car. The price seemed fair.

EmilyAK

Mar 2, 2012

Great customer service. Very positive experience. Would definitely recommend to others int he future. Closing process was lengthy but I know thats typical and not exclusive to this dealership.

bakboi07

Mar 1, 2012

Everything went well, at the end I got what I wanted and I was satisfied with my Vehicle. I wasn't sure if I was going to make it before 9pm but I was was assured that they would have waited for us. Everyone was a big help at Acura, can't wait to do Business with them again!!!

jsirkel

Feb 27, 2012

Keep up the good work in both sales (Linda) and service (Ron M. & Rick). I found Linda Harrell very competent and friendly in purchasing. Service is also great and my service technician Ron M. is very good-keep him around.

sboxdds

Feb 25, 2012

The Gillman employees,(at least the ones I encountered), seem ideal for the line of work that they are in. Each one smiled at my family and myself, greeted us warmly, and was friendly for the entire time. They were cheerful, helpful, and exuded warmth and positive energy. This was only surpassed by their knowledge of every facet of purchasing a vehicle and their determination to make sure that I was satisfied with each step of the process. They not only answered all my questions with grace and intelligence, but made sure that I was aware of some aspects that I had not considered. Far from a cold, pure business only approach, they made me feel as if I was an endeared close relative that they wanted to be sure was well taken care of. Bravo, Mr. Gillman, for you have some outstanding people working for and representing you!

oompa02

Feb 16, 2012

I was very pleased in that Raheem and I were able to agree on the price of the vehicle over the net. Raheem was very professional and did an excellent job from the time we first introduced one another to the signing of the contact. He also addressed my concerns. I would highly recommend this dealership to anyone I know.

foleymp1

Feb 10, 2012

The used car we bought had the check engine light come on about 3 weeks after purchase. We took it to a Toyota dealer in Austin and they told us that the catalytic converters (2) had to be replaced before they could even diagnose what was wrong with the engine. The cost for this was $2200.I called Raheem Drummonds and he told me that there was nothing that Gilman would do. I was shocked at this response and would never buy from Gilman again ! We bought this car in good faith from Gilman and we expected that if something major went wrong with it so quickly that Gilman would act in good faith to do something. Apparently this is not their policy.

longhornlass

Feb 4, 2012

I found the staff, and particularly Raheem, to be very helpful and professional. I appreciated his honesty concerning the carfax and the minor repair to the car....I would recommend this dealership to friends and found the overall experience to be positive.

cjlubrano

Jan 24, 2012

Absolutely loved my experience with Gillman Acura. I have purchased alot of cars in my lifetime and by far this was one of my best experiences. Raheem Drummonds was a pleasure to work with. The whole team which included sales, management, and financing were all very friendly and helpful. I Would highly recommend this dealership to anyone.

mmcapraro

Jan 2, 2012

Great job! The sales people were very knowledgeable and attentive. Linda got back to me immediately by phone and email. Mr. Young explained everything about the car on the test drive.

skharris06

Jan 2, 2012

I have worked with April in the past and she was the person I hope to work with in the future. My experience was fantastic. Not only did she come in early, she had the two cars I was interested in ready for a test drive. I feel like I received a great deal and the car was ready in record time. She was very easy to talk to and had remembered details about me so I felt like I was with someone I trusted. Overall, an excellent experience and I smile each time I look at my new Acura TL.Sarah

rstephens003

Jan 1, 2012

Very friendly, presented rock bottom price quickly, worked with me to surprise my wife as Christmas present. Staff thoroughly instructed us on features of car.

jcgallagher0705

Dec 26, 2011

I had a great buying experience at Gillman Acura. I went in knowing I wanted to buy an Acura TL but never thought I would walk out that same day with my new car. It was a very pleasurable experience and Raheem was great to work with. He made the process so easy and pain free! I would definitely recommend this dealership to anyone looking to buy an Acura!

JoanandBill

Dec 17, 2011

Great dealership - very friendly, helpful and knowledgeable staff! Hal Burright is the best Sales Manager! We'd follow him wherever he goes! He knows just what I like and remembers even after 10 years - and that is really saying something!Raheem Drummonds has a great personality and was fun to work with. Worked really fast to get us in and out in record time. Looking forward to my appointment to learn all the bells and whistles...there are so many!Louis Bueno was also great - offered all sorts of options and was not pushy - a great experience in financing our new MDX.I don't know the names of the crew who tinted my windows, installed my running boards and body side molding but they did it all the same day and I got to take my new car home!Overall experience - GREAT!

jtswan

Dec 15, 2011

Out of the four dealerships in Houston TX, this dealership offered competitive pricing. The salesman, Raheem, was extremely motivated and friendly without being "high pressure." So far the service regarding my CPO purchase has been of quality.

jameswhoward

Dec 12, 2011

We enjoyed our experience at Gillman Acura. Raheem was very helpful and friendly. We found a great car that met all of our needs and expectations.

wh25586292

Dec 12, 2011

Raheem, was friendly and fast in getting our car. We have been working with another dealers for a week to get the car. And they kept ous waiting and waiting. But with Raheem, he just told us what we needed and we came to look at the car and took it home. Great job Mr. Drummonds Thank You!! have a happy X-mas

searcylc

Nov 21, 2011

Raheem did a fantastic job in making sure my wife and I were satisfied with our purchase and in getting us a competitive deal. We will certainly be back to Gillman Acura for service and future purchases, and wish to thank the staff at Gillman for their friendly professionalism and commitment to customer service.

rkzhouston

Nov 6, 2011

This is the 3rd Acura TL I have purchased from Gillman Acura. I have been extremely satisfied with my treatment before, during and after the sale. I had dealt with John Eagle Acura in the past, but it has definitely been worth the drive to maintain my relationship with Gillman Acura.BTW-My very first visit to Gillman Acura was through your body shop with a friend whose RL was being reassembled after a front end collision. I was shocked and amazed by the cleanliness of the facilities. My mind was made up !!!

pr2jdr

Oct 16, 2011

Overall a positive experience. I felt no pressure. I wanted the buying experience to be as quick as possible and Linda and the others involved recognized this and made it an efficient process. I was able to communicate via email and brief phone calls which made it much better than spending a lot of time at the dealership. Linda was very knowledgable of the car and its features which made it easy to ask questions.

tthughes

Oct 5, 2011

When I contacted Shannon Taylor he was kind and eager to help me. I told him what I needed in a vehicle and my price range and he did exactly what I asked for. Most of the time I hate dealing with any type of sales person because they just want to make a sale and try put you in something that you don't want or like. I didn't have that feeling or experience with Shannon Taylor. Thank you so much.

Jlmoffett

Sep 19, 2011

Raheem and Doug (business manager) were both fantastic. I would definitely recommend them to my friends. I was not prepared to purchase a new vehicle but was forced to due to an accident that totaled my 2008 TL. Even though I was not happy about the purchase to begin with, it turned out to be a very good experience.

dunntp

Sep 2, 2011

Two issues, the 150 point Gilman check did not identify a problem with the air conditioning which there was an obvious problem. Made preparations in advance after looking at the truck in the lot to test drive '07 F150 and upon arrival, salesman had truck cleaned and brought up front and after sitting in it for 5 minutes waiting for the AC to cool down, it never did and had to come back the next day for the test drive with guarantee that no problems with AC. Two months later the AC must have obvious leak becasue AC would not blow anything but warm air. Had to add freon and hope that this is not something am going to have to have serviced or constantly having to charge up and/or repair/replace. Not much confidence in something that the dealer obviously was trying to promote as a major benefit (150 point inspection) and used to try to increase customer confidence in the purchase - unfortunate fact.Salesman verbally promised an owners manual would be provided as part of our purchase agreement since there was not one that came with the vehicle. After 3 months, several phone calls and emails, I still have not received the owners manual and thought I would share this with you and express my disappointment. It may one day show up in the mail but have had to send my daughter off to school and hope she does not have need for the owners manual to try and figure out something with the truck before I can get her one. I've pretty much given up on the dealer and should have known that after 2 wks time that it was never going to be provided as promised. Timothy Dunn

aaduah

Sep 1, 2011

Great customer service. Raheem far exceeded my expectations. Not only did he fight hard to get me the right price, he was readily available to answer all my questions. Thanks Gillman, THANKS RAHEEM. Though this deal did not go through because of financing issues on my part, Raheem was so professional about it. Will definately come back when things look better on my side.Akwasi

Poody96

Aug 28, 2011

I appreciated the time that Raheem took when discussing the vehicle as well as financing options. He helped to ease my mind throughout the process.

cockerma

Aug 23, 2011

Raheem Drummonds was wonderful to work with! He understood our need in finding a used car and appreciated the things we were looking for, in the price range we needed. I will gladly refer Raheem Drummonds to my family and friends!!!

jfloreshtown

Aug 17, 2011

Linda did an outstanding job in helping my wife and I on our purchase of a 2011 MDX. She was very professional in doing her job and had all the right answers. Gillman Acura had exactly what we were looking for. This is our second Acura purchase from Gillman. From sales to service you guys are second to none. Keep up the great work!Thanks,John Flores

leecaston

Aug 13, 2011

Mr. Raheem, was very professional and Mr. Chappell help my purchase run smoothly. If, I decide to purchase another vehicle in the future, I will return to Gillman Acura. The entire staff was awesome!

patrick0714

Aug 3, 2011

Everything was fine except for the fact that I was told if I, "come in today" I would recieve 3K off the internet price. Then I was sat down by a manager, apparently the same one, and was told the best he could do is 2K off the internet price. Needless to say, I was lied to and that's the bottom line. Everything else was fine once I gave evryone involved an additional bonus. I hate being lied too.

aw2009tl

Jul 24, 2011

I sent an email to your website and within minutes, I received not just a response, but 2 phone messages and an email (customer focused) and within 10 minutes of my arrival, I knew that I would not leave without purchasing another Acura (I am a previous Acura owner). I came back because of the "EXCELLENT SERVICE" and friendliness of the staff. It is the employees: sales, Finance, cashiers, the shuttle persons, the parts and the service persons and their attention to me, the Customer, that make Gillman Acura the reason I came back. I missed the genuine concern for me as a customer and the care given to both me and my car when in for service. What else can I say except, "way to go Gillman, way to go!"Thanks Linda for being there with me and getting me back into another great car -- ACURA -- for life!!! I love driving my Acura TL and am so glad to have one back in my garage. Thanks again!Anita Wolfe

Vibeke

Jul 24, 2011

The customer service was OK, but felt somewhat rushed. I was somewhat left alone o figure out the car myself and not much help. Mr. Dunlop kept moving from customer to customer and "plopping" papers down for me to sign with little explanation and just leaving for me to finish the paperwork on my own, and then picking it up when he was done with another customer. I did not feel that there was much one-on-one attention. The wait to have the car washed and detailed was very long... Why the car was not better prepped for the sale I don't know. It was known that I came all the way from San Antonio the in the afternoon the day before, and I did set up an appointment.

ljustus

Jun 30, 2011

This is my 2nd purchase from Gilman Acura. The level of service is far beyond what I've experienced with other dealers. The service combined with the high quality of the Acura vehicles made it easy to choose them over other luxury brands.

CAFNEF1942

Jun 28, 2011

Both Wayne and Hal were very professional and spent alot of time with my wife showing her the many features of the Acura MDX. There was never any pressure to buy the car.

wesorr

Jun 21, 2011

Excellent service. Friendly staff. Everyone I worked with listened to my needs and exceeded my expectations. I felt important and not like "just another customer". Best car buying experience I have ever had.

cpospisil

Jun 20, 2011

This is the second Acura that we have purchased from Raheem. We had a great experience again. Raheem always follows through on his committments and remembers us each time we come in for service work or questions. We also had a good experience with Luis when completing the paperwork. Christy and Greg

ksdk1981

Jun 11, 2011

We had been researching different auto manufactures in an attempt to make a decision on the purchase of a new vehicle. Every one other than the Acura TSX V6 with Technology failed to address all that we were searching for. Once we sent Wayne Ruley of Gillman Acura a fax detailing exactly what were interested in, he made us a great deal and the deal did not deviate at all from the agreed upon price, color (interior as well as exterior) and he made the deal the most pleasant experience we've had previously when shopping for a new vehicle. He is very personable, knowledgeable of the vehicle and gave a great tutorial when going over the Technology Package. This is the first Acura we have owned and so far, we're enjoying every minute of the experience! It was a great experience working with Wayne and will definitely seek him out should we be in the market for another Acura in the future.

brandipaige50

Jun 10, 2011

I had a wonderful experience at Gillman Acura. Everything was handled in a timely manor and the sales/finance team really worked with me and also kept me informed. Raheem has a wonderful personality and that is important to keep clients at ease. Doug in finance was very nice and helpful as well, like a pro. This is a great team and I don't want to ever buy my cars anywhere else, and would recommend the Gillman Acura team to all my friends and family. As a returning customer, I am a super satisfied part of the Acura family. Thank you guys!

fsaide

Jun 6, 2011

I rated because everything was exceptional. The salesman offer assist me with all the options available so i can complete this transaction. And due to im mexican i got a lot of trouble with other dealerships during the process but Paul and Randy sort everything out so it can be a easy transaction.

laverents

Jun 3, 2011

All ratings would have been Great if I had not had to spend so much time at the dealership negotiating the price and waiting so long for each step of the process. I didn't expect to spend 3 1/2 hours in the afternoon on May 31. When I returned to pick up the car that evening, mistakes had been made in the paperwork (which was ok--I understand they can happen). However, no one informed me that the car had not been fully made ready before I drove it home that night. Shannon and Jeff made the follow-up visit as painless as possible and I'm satisfied with a Good rather than a Great experience.

tburregi

Jun 2, 2011

Everyone that I met was exceptionally friendly and accomodating. Raheem was thougtful, courteous and professional. He worked within the parameters that I specified, and at no time did he attempt to pressure me or suggest that I consider a purchase outside of my comfort zone. I feel that my business was valued, and I would recommend this dealership to anyone.

medina5j

Jun 2, 2011

I've had several new purchase experiences, and Paul was far and away the best salesperson I've ever dealt with. I've never once felt like he was trying to make the "quick sell".My family looks forward to future business with Gillman and will definitely recommend to our friends.

maransaenz

May 20, 2011

This was my first car purchase in a number of years. I have typically leased cars because I dreaded the car buying experience so much. I chose to go the internet sales route because I knew dealerships typically had folks asigned to the internet sales. I had visited Lexus and Volvo prior to coming to Acura and did not enjoyed being bombarded or ignored when I walked in the showroom so it was a huge benefit for me to have someone to ask for. Wayne went above and beyond to make the car buying experience a GREAT one. One of my first cars I owned was a Honda Civic purchased in the early 90's from Gillman Honda in San Antonio. I remember that experience being very positive as well and it was nice to see that the service that Gillman continues to provide is exceptional. Though my initial visit took place later in the evening on a Wedneday the Wayne, Ray and Louis didn't rush a single step. I came back in on Thursday to finalize the deal with finance and enjoyed working with Doug. He was very well prepared for my questions. I must admit that I probably owe Louis an apology for being a bit short with him. I was not prepared for the finance talk that late in the evening so it caught me off guard. The auto industry is pretty challenging and I can imagine it's difficult to find good talent. Given the challenges of the business, varying customer needs and personalities it can be difficult for the consumer to have a positive car buying experience. Wayne mentioned that he is pretty new to the organization and I feel he's a great asset to your team.

rmurphy

May 15, 2011

Everyone was very helpful. I felt like I was treated very well. Would recommend a friend to buy there! From sales to finance, ( Luis ), I thought the whole process was very smooth and pleasant. The service department seems friendly and I will bring my car thier for future service requirements. Thanks Everyone!

haysletr

May 14, 2011

As near a perfect experience as one can have buying a car. I have been a Gilman customer since 2001 and they never cease to amaze me. Professional, yet friendly, a feeling of family. The whole sales team was wonderful and I know I can safely buy there, since the service team is A #1. I whole heartedly recommend them to anyone looking for the right combination of value and professionalism, but with a feeling of family.

Btwmson

Apr 22, 2011

Our salesperson was outstanding. There seemed to be a shortage of support staff for her to complete the details of the sale expeditiously. We completed our transaction with courteous staff. Persons were knowledgable and answered all questions satisfactorily.We would recommend this dealership, and we intend to keep our maintenance work base here.Will most likely purchase vehicles here in the future.

3849922

Apr 19, 2011

We had a wonderful experience in sales and service. Zack was a true professional. No pressure sales approach, just knowledgeable and kind. Once we decided to buy the car, the process was efficient and painless. We decided to get some extra service work done on the car as it was uncertified b/c of it's mileage. Shawn was our designed service representative. He impressed us w his honest approach and sincere desire to make sure we were taken care of. We have had multiple conversations and visits to gillman dealership and we have been greeted with respect and kindness. We will continue to bring our Acura tl in for service to this dealership and will happily and eagerly recommend this group to our colleagues and friends. This will b our first of many purchases we make here. Sincerely.

3.2TL Driver

Apr 19, 2011

Just a note to let you know how much I appreciate the exceptional service experiences I've consistently received from Rick Cessna, Shawn Smith & Ron Mascardo over the last 10 years. We purchased our 3.2 TL from Gillman in 2001 and these 3 individuals have helped keep my car performing like new through 170K miles. From accommodating emergency appointments, loaner cars, quick service turnarounds and unparalleled integrity, these guys are such a pleasure to deal with.It's said that a great price may get you in the door but exceptional service keeps you coming back. This couldn't be truer than with these guys on the Gillman Acura North Houston Service Team.For years, Rick, Shawn & Ron have taken exceptional care of my car (and me!) and confirmed in my mind that a Service Department staffed with qualified and high integrity individuals does exist in the auto business... It is possible to find one, just head on over to Gillman Acura of North Houston.. Just ask for Rick, Ron or Shawn..Thanks a million guys for doing the right things, the right way..

MaBrooks54

Apr 4, 2011

A special thanks to Mr. Drummond and Mr. Buenos. We appreciate the extra effort you took in helping us and making this purchase pleasurable, from a quickly response via internet to a completed sale. Mr. Drummond took the time to address our concerns and ensure us that he appreciated our business. Mr. Buenos was thourough in explaining our purchase. Will definitely refer your dealership to others.

moab2000

Apr 2, 2011

We have been dealing with Gillman Acura for 21 years. They always treat us like they value us as customers. Rick is an outstanding service adviser who is always honest with us regarding our service needs. The same technician, Mike, always works on our cars. We value Mike's and Rick's expertise so much that we have our Honda Pilot, in addition to our Acura, serviced at Gillman. We are always offered a loaner if needed. The overall experience at Gillman Acura is always good. We drive our cars for quite a while, so service is very important to us.

jenardus

Apr 1, 2011

Mohammad gteeted us with a smile and a very friendly and courteous manner. He listened to our requirements and assisted us with finding a vehicle that was right for us since we were not sure of what we wanted. He introduced us to his manager, Charles, who assisted us with financing and getting a good pricing on the car. The two of them together make a great team and provided us with a great experience. My wife and I are very pleased with our car and with the service we received. We would like to say "Thank you" for all the help they gave us.Jenard and Shirley Johnson

billruggles

Mar 31, 2011

The sales person was very responsive to our questions and desires concerning the vehicle we were looking for. She was also quite thorough in explaining the various features of the vehicle we purchased. The finance manager was very persistent, without being overbearing, to arrange financing that was agreeable to us. This purchase was a great overall experience!

mmiguelrodri

Mar 21, 2011

The reason why I gave such low ratings is because, I have never experienced such horrible customer service in my life. I visited before with quite the same experience, thinking they would have changed their way. Well, they didn't. My first experience, when my son and I went looking for a car. I hoped to get him a(n) Acura TL, used of course. When we first arrived, no one greeted us, no one sought to ask if we needed any type of help, I had to search for a salesman. He found us a TL 04, saying it was in great shape, and has never been in any kind of accident. That's not what my son or I saw. It had scratches, deep ones, and impressions on the bumper as if a car rear ended it. it also had black paint gummed over some scratches, something you would see a dealer do. We asked for the price and he said, " $14,500," then I asked for the internet price on the car, because, well, that's where it was found. He probably thought I was born yesterday, and said " We don't have internet prices. Here at Gillman we offer the best price, the best price! A no haggle deal! " But I contested to that, and told him "Sir, I found this car online, for this car dealer ship. It said the internet price was at 13,000." He then seemed a little aggravated with me, he began to give no attention, giving a vibe of annoyance. While my son was looking at the car he walked away, and never returned. We went searching, and asked around, and everyone seemed to give little care. After that incident, waiting more or less than two weeks, we returned. A little different, we were greeted by a salesman, but this time were taken to a different salesman. I have to say, Im kind of in shock. How can a Acura Dealer have hired such arrogant salesmen, as if they are the ones with the money. The salesmen we were greeted with was nice, at first. He did the little routine, asking us how our day is, and what not. I felt a little confident, "We were going to get what we want to day." I felt like I had to reward my son, he proved to me that he deserves this car, making straight A's, taking advanced placement classes;AP. I wanted to give my son what I could have never gotten when I was young, something, when I was a kid, would find insane! I asked the man if I could look at the Acura TL Type-S 2007, he looked at me, gave a grin. He asked me in a condescending way "Do you even have the money to buy the car?"In shock I was, "What do you mean? I'm asking to see the car, aren't I?" He replies " Anyone can ask for a car," and looked at me from toe to head. I was dressed in my work clothes, not attractive. He seemed to think just the way I dressed I could not happen to have money. I replied to the arrogantly remark, "Sir. What are you doing, you have no right to talk in that kind of way." He started to ask, "are you going to buy the car?" "Do you have the money on you?" At this point Im looking around in total disbelief, I cannot explain to you how this man was making me feel. How he was making my son feel, how he was disrespecting me in-front of my son, I began to say "Sir, you go take me out to that car, or get me your manager." I swear to you, everything that happened from when I entered felt like a dream, this could not have been real. My son aggravated, went to look for another salesman, and to complain about how we were being treated, they seemed to not care, not one bit. The only thing they all said was, "well, sir its a very nice car, and they go fast, so we look for serious buyers." "Was I not a serious buyer? Did I not explain my self to that man? Do I not look like a serious buyer? Hopefully at this point you feel a little bit of reality, to what you are doing." I told the man, and the asian salesman. I wish I could remember the name of the man, once I do I will post it on here. I tell you people, no should never have to deal with such horrible customer service. I wish no one will experience what I have. It's been branded onto my memory. If you can, I say try another dealership. Thank you, and for those who actually read this, I hope you didn't experience what I did. Good day.For that I give a 1 to customer service. a 1 for quality of work, a 1 for overall experience, and a 1 for price, the man didn't even know the internet price.

ccfische

Mar 14, 2011

The sales representative was very friendly and committed to getting me in the right car at the right price. This is my 5th experience with Gillman Acura and they have all been great experiences. Thank you very much for all of your attention and support!

pnp102

Feb 22, 2011

The general manager and finance manager was very helpful. I look forward to purchasing another Acura in two years. I would definitely give them two thumbs up. The car is everthing my family expected. I will refer my co-workers to this dealership to purchase their next vehicle.

David Plum

Feb 12, 2011

Love the Acura cars. Have had an MDX for 5 years with great experience and service at Gillman. The sales team at Gillman is top notch. The showroom, demos and drive answered all are questions with excellent detail information. Very professional, honest, and reliable. They really wanted to earn our trust and business. We look forward to an excellent relationship with the service team.

sqcomltwin

Feb 9, 2011

Excellent service. Quick responses via email and phone. Extremely friendly. All the other reviews are true about Linda! She is down to earth, nice, and passionate about taking care of you from the moment you step into the lot. The team around her is also very quick and diligent to providing the best service and looking out for you! Finance was a breeze and pleasure, thanks to Louis. The sales manager (Hal) is all about making sure everything is set up to put less stress on the customer and making it as little hassle as possible throughout the whole process. I stepped in with full confidence that I would buy my vehicle Linda. Definitely a dealership that will see me coming in for new cars in the future!

jdhach

Jan 20, 2011

This is the fourth Acura we have bought and the third one we have purchased from Gillman. Joe has helped us each time and he could not be more honest or helpful. At no time did we feel pressured while making our decision. Because of the exempleary service department and our advisor, Ron Mascardo, we would not consider using another dealership for service. After choosing the car we wanted the purchasing process was quick and efficient from start to finish. We plan to buy our next Acura from Gillman Acura. There is no need to go any other place. Jeff and Aletha Harris

jjcameron

Jan 13, 2011

This was the easiest and least stressful car buying experience we have ever experienced. Everyone at Gillman's was friendly, courteous and helpful. Linda was especially helpful and made the experience fun. She was very knowledgeable about the car and provided us with outstanding service. Thanks

andybauman

Jan 4, 2011

Great experience. Great Sales person. Would recommend Raheem and Gillman to all / any friends interested in buying Acrua. Have called Raheem a couple of times for things and he is always ready to help me out and answer any of my questions.He's a rock star.

manishgeorge

Jan 3, 2011

I got the car I was looking for the price I wanted. The experience was good. Very friendly folks.Finance options were good. Got a better rate than my pre-approved loan. Nobody forced me to purchase any coverage that I didnt want. Very descriptive, answered all my questions. I am very impressed with Raheem. My friend referred me to this dealer as he also liked them. He had bought a car 1.5 years back from Gillman Acura of North Houston.

reimerj

Dec 31, 2010

My online buying experience with Raheem was incredible; - best I've ever experienced! He went above and beyond the call of duty to answer all my questions, send many additional photos, and even had some last minute warranty work completed on the vehicle befor my arrival. He returned my rental car on my behalf, and had all of my paperwork finished in a timely fashion. - Treated me like I was his only customer! Great buying experience!

cshepherd848

Dec 28, 2010

On Dec. 13 we had an appointment with Linda at 1:30 to complete and sign the papers for the purchase. We arrived at 1:30 and were told Linda was in a training session. The receptionist determined which financial rep had our paperwork, but we had to wait almost 20 minutes, making us late for a doctor's appointment at 2:30. He also prepared all the paperwork for a cash purchase vs. a finance purchase and had to redo much of the paperwork, taking even a bit longer. I don't recall the name of the financial rep.On Dec. 18 we arrived to pickup our new vehicle at the agreed time with Linda. On arrival, the receptionist paged Linda and we waited in the coffee lounge. After waiting over 15 minutes, we left and told the receptionist we would return after running some other errands and would call when we were on our way back to the dealership. Linda later told us she was in her office waiting for our arrival and never heard the page. You may want to revisit your process for notifying your staff when customers arrive.

rwm_rwm

Dec 18, 2010

Shannon went out of his way to show us an RDX which had just come off lease and posted to the Internet, and he had Jeff from Service explain what they would be doing to CPO the SUV. He made my wife and daughter very comfortable and let my daughter, who is 16 and just received her license, do the test drive and explained everything to her. A really great experience with an obvious top salesman. I wasn't planning on buying an extended warranty but Louis, without any pressure really, explained the benefits and good price so I changed my mind and went ahead. Very nice folks all around.

tdecker83

Dec 7, 2010

I love my car! Thank you to everyone who worked so hard to get me the financing and the price point I was looking for. The service at this dealership is outstanding, I will never go to any other acura dealership! I will tell everyone looking for a car to go thru Raheem!!

priener-benson

Nov 28, 2010

I had a 2008 Acura RDX and wanted to see if I could get a newer SUV at good rate and price. I got a Silver RDX and it is really nice. I hope I get the same kind of special care that I have with my 2008 RDX. The car is fun to drive and it meets up to why I need a SUV.

sampatwa

Nov 23, 2010

Everything was great, the buying process, the customer service during the entire buying process was best I have experienced; Raheem was the best salesman I have dealt with. The problem started after the buying process, my Acura MDX had a broken part which has been ordered and to get information on when the part will arrive is impossible, it is just too hard to get a phone call or email message reply from Sales persom. Also, my certified ACURA MDX just had an oil pressure switch issue; two weeks after buying the car so bringing the car in for service. First Honda/Acura vehichle that has had a problem 2 weeks after buying, very depressing. As an owner of a luxury vehicle I thought I would get a response to communication from your dealership and not have to call a numerous times to get an answer. This is my second vehicle from Gilman, I am definately going to think twice next time before buying from you.

afelts

Nov 22, 2010

I had been to another Acura dealership to test drive and negotiate a deal over 6 months ago. I found the experience at Gillman to be much more positive and the staff was extremely helpful and easy to work with. I couldn't have asked for a better experience!

sjb1464

Nov 2, 2010

The sales experience was great and Mike, our salesman, was outstanding. We were also very impressed when we decided 2 days later to put additional monies down, that they were able to re-do the sales contract. Thanks so much for doing that.The only issue I had was when I brought the car back in for the accessories to be added. The loaner car was filthy and smelled of smoke was the first thing I noticed. Then, when I came back later that day to pick up my MDX, I found that the all-season mats were just placed on top of the carpeted mats, which meant that they were not installed, which I paid for. When I went to get into my MDX, the 2nd row mat was not even installed, just thrown in the back. Jeff had to get the installer to come back and put it in the floor - which again, was not installed, just placed on top of the carpeted mats.The proper way would have been to remove the carpeted mats and place them in the back of the MDX and INSTALL the all-season mats the correct way. I did this myself when I got back home.

helen.wylie

Oct 30, 2010

I had communicated with Linda several time by phone and internet. She was very helpful, so when I made the decision to buy, I went there. There was a dealership that was about 5 miles closer, but her helpfulness led me to Gillman. I was very pleased!!

giminburrow

Oct 6, 2010

We originally started our buying experience with another salesperson. When that salesperson had a prior commitment, he turned us over to Linda! We were very grateful to have Linda as our salesperson. Being new to the dealership, Linda jumped right in to answer all our questions; if she didn't know the answer, she didn't hesitate to ask Hal for assistance. Hal was very helpful to Linda and to us; he even showed us his car and we ordered many of the same accessories! Dave was the most efficient financial officer we've dealt with in buying a car - straightforward and explained all the matters thoroughly. These three exhibited great teamwork in helping us purchase our new car! Our daughter also bought a car on the same day and experienced the same level of service. We look forward to continued great service!Virginia and David Burrows

algarciajr

Oct 2, 2010

Car that I held with a deposit on my credit card was sold, but having the loaner car was nice as was the fact that the car was delivered to our house. The finance at this dealership was also a nice experience, the whole process was very simple and easy.

Tom Meador

Sep 30, 2010

I was very impressed with the entire experience. Linda Harrell was a true professional. She assited me with a number of decions in the decision process.Linda was very personal and answered all of my questions. Here suggestions were excellent in helping me decide to purchase the technology package. I origianlly intended to only focus on the base model. I spoke with a friend of mine who has owned 5 Acura autmobiles and he insited I would want to have the technology package. I asked Linda about it and she walked me through all of the details. I am so glad I purchased the tech package. I am a sales manager travelling the greater Houston area driving over 100 miles a day. I will really enjoy the tech package and entire luxurious featurs of my new TL. I understand Linda is new to Gillman Acura, but she is a real asset. Having been a sales manager for 30 years I can really appreciate her approach to relating to clients.I look forward to many happy years of service with my new TL.Best Regards,Tom MeadorHouston, TX

anonymous992010

Sep 25, 2010

This was by far the best new car buying experience I have ever had. I was treated like a valued customer not as just another sale. Sales staff was wonderful and everything was ready to go the moment I walked in the door. Wonderful experience and I will use Gillman again!

mpohodich

Sep 19, 2010

Thanks for all of the help getting into my Infiniti! Overall it was a very fast experience. I anticipated it taking much longer than it did. I recommend shopping online, especially if you are in the market for a used car. You will get a much better deal. Raheem was full of energy and Dave was really easy to talk to. Raheem even let me test drive the car by myself! My only complains is that I only got 7 dollars of gas in my car. I think anyone who buys a car should get a full tank of gas. Other than that, I have no complaints. Thanks again!

iluvnuey

Sep 18, 2010

Good experience, I would recommend the internet experience to friends and family. I would also recommend going to dealership on weekday, Saturday the dealership was packed, which is a good thing for this economy! The experience was faster then other experiences in past car purchases.

rguyton

Sep 16, 2010

Excellent buying experience when purchasing my 2010 Acura TL. Thao Nyguyen who assisted me in my purchase was very friendly and helpful. He was prompt at answering my emails and questions.Dave Walters completed my great experience at Gillman Acura. He was very personable and helpful in completing the appropriate paperwork quickly and knowledgeably.

jdayen08

Sep 15, 2010

Amazing service, low pressure sales staff and great financial staff that helped us buy our first car. We are very young and they worked with us to get the loan that we needed. Most dealers just take me as a joke because I am only 21 and they assume I don't have the money to buy a car, but our salesperson showed us the respect that he shows to everyone (and in the end, it payed off for him). Great job!

emilysuqisu

Sep 13, 2010

We had a great experience with Thao. He is very friendly and professional. And he offers best price among dealers around Houston. We traded in our Passat and got our new 2010 Acura MDX on our first visit to the first dealer. We are very happy with our new SUV.

lmallia

Sep 6, 2010

I called around to several dealerships in Houston. Gillman gave me the best price. They were easy to work with and got me in/out quickly. I look forward to taking my car back for service. I hope that their service is as good as their sales department. Thanks!

msknguyen

Sep 3, 2010

I was in the dearlership last night to pickup my pre-owned vehicle, and was overall very pleased with the outcome of my vehicle and service. As promised, they repainted the front and back end of my vehicle and it turned out great! My salesman, Raheem, was very friendly and very helpful. The only drawback of my visit and purchase was, I was told by Raheem that the dealership only lets the salesman put in $7 dollars worth of gas in pre-owned vehicles. Only "new" vehicles were allowed full tanks of gas. This was a shock to me since I feel it shouldn't matter what type of purchase you made, as long as you made a purchase with them. In some cultures, driving a vehicle that you just purchased off a lot can be very bad luck. I drove my vehicle home on a almost empty tank! I never heard of such a policy like this though. My family has purchased 2 pre-owned vehicles in the past from other dealerships and never ran in to a situation like this. They were courtesy enough to provide a full tank of gas. Eh, why not spend an extra $40 bucks to keep a customer satisfied, especially since I purchase the vehicle at the online ticket price with no other discounts. Other than that, my overall rating of this whole car buying experience was good. Very friendly staff, great extended warranties, and great selection on vehicles!

tsl

Aug 23, 2010

This is the second car that I've gotten through Gillman. My primary reason for staying loyal to Acura and Gillman was my experience with Rick in Gillman's service dept. He has been great with all of my service issues. When I leased this car, Thao and Dave made the transaction easy and painless.

NENITA

Aug 13, 2010

I WALKED IN AT GILLMAN ACURA OF NORTH HOUSTON TO INQUIRE ABOUT A LEASE PROMOTION FOR AN ACURA TL FULLY LOADED. THE FACILITY LOOKED FANTASTIC WITH COMPLIMENTARY BEVERAGE FACILITY. I WAS GREETED BY CARLOS AND SO STARTED THE FRIENDLY AND ACCOMODATING TRANSACTION WITH MR. YON, AMD MR. NGUYEN MAKING SURE THAT THE TRANSACTION WENT SMOOTHLY. VERY IMPRESSED WITH THEIR PROMPT AND INFORMATIVE DEALING. THIS TRANSACTION WAS WITH A TRADE OF A 2006 ACURA TL TO AN ACURA 2010 TL.HIGHLY RECOMMNEDED

Steve Fluke

Aug 11, 2010

Raheem Drummonds was a great representative for Gillman Acura. The only issue we had was post purchase. I brought the car in for the xzylon and Dr. Vinyl treatments and during that day one of the Gillman people backed into my car. The scratches were repaired but it took the "wind out of our sales" of our Acura TL purchase.

crc9901

Aug 5, 2010

Great service and the time taken to complete my deal was fast... I really want to thank Dave Walter for his help with my financing.. I truly appreciate his efforts... Raheem was very diligent in making sure that all of my questions were answered.... my overall experience was great and made purchasing the car alot easier.. Thanks!

Lilchefinflight

Aug 5, 2010

Billy Jones was exceptional in his customer service to me. He made me very comfortable and feel that I could trust him to put me in the best car for my situation. No pressure to just sell a car was ever pressed upon me as my options were limited but he did assure me that he'd do all he could to get me into something I'd love and he did that with the first vehicle he showed me. I described to him what I wanted and needed and he scored big and thus far I and my 5 children are very satisfied. I hope to purchase from him again in two years!

Jody_Morris

Jul 27, 2010

I was contacted by my wife about a week ago in regards to buying a new vehicle. I knew she had her hear set on the Acura TL so I began looking online at Acura dealerships near our home. I found Gillman Acura was about 10 miles away so I decided to call and and get prices. When I first called I began dealing with a salesman that did not seem to be very interested in helping me. He was slow to respond to my email and every time I tried to call him I got his voice mail. Normally this would not have been that big of deal however I work in Afghanistan and because of the time difference I was only able to deal this issue for a short time. After 3 days of playing phone tag I was just about ready to give up on buying a car from Gillman Acura. I informed my wife of the problems I was having and she asked that I try one more time with a different salesman so I did.That is when I when I began dealing with Raheem. I explained to him I was interested in getting an Acura TL for my wife and I explained to him the trouble I had with the previous salesman. He apologized several times for the previous salesman and began walking me though the process in buying a vehicle. He understood that I worked overseas and was quick to provide and answer to every question I had. Raheem was able to set up the entire sale over the phone so all my wife had to do was go in, sign papers a drive off with her new vehicle. Raheem along with the Finance Department were a great help and I would recommend this dealership to anyone looking to buy a car.

marinh21

Jul 26, 2010

Hassan provided an excellent service so he made the purcharse a great experience. He was clear and very helpful from start to finish. A temporary manager (I do not recall his name (he is an asian guy)) did not want to fixed the broken rearview mirrow, even knowing that the full time manager promised me to fix that the day before. Hassan helped me on this and finally the mirrow was repaired.

Jurbina10

Jul 21, 2010

Im so disappointed from this body shop, I have been dealing with GillmanAuto group of companies for over 5 years now and I never had a single problem with them until today. I thought this kind of customer service never exists on Gillman Companies until June 29,2010 . I thought I made the best choice selecting Gillman Collision at North to do the repair of my car but unfortunately when i dropped my car the customer service was missing and I personally experienced the followong, All the employees were not smiling Khaila, Megan and specially Karen the Manager Randy was very helpful in the begining until I picked up my car and the shocker begins, there was over spray all over my car, left parklight was not working. I came back the next day and brought to there attention and they even denied it telling me that theres no way my car can get overspray but Hello !!! my car did'nt go anywhere it was sitting and waiting to be repaired inside your shop for 13 working days 3weeks including weekend and front front and fender got painted, now you tell me thers no way it will get oversprayed. Now July 21,2010 Im still waiting for the Randy the Manager to call me and tell he's going to do to my car...

dparks830

Jul 11, 2010

I bought a 2010 TSX that is about 4 months old. I was told that I really needed to have all my regular scheduled maintenance done at the dealership for warranty purposes so I decided to try it out for the first time.Horrible decision. Not only are they highly over priced but the customer service gentlemen was horrible. I requested a loaner when I made the appointment and when I arrived he laughed at me and said I should have called. Needless to say, I did not get a loaner and I sat there for about 3 hours. What a joke. I had to ask multiple times to check on things and follow up because the rep clearly wasn't worried with following up on my questions. It even took me asking him 3 times over a 30 minute span to check on the loaner vehicle that he still hadn't checked on for me. Another thing, prices were horrible. $60 for a rotate and balance!!!! I had more than that done, but I needed that also. I am sure no one in the world can do a rotate and balance like Acura and this is how they justify the raping you get.Conclusion: Will never go there again if I am the one paying for the work. Horrible customer service, professionalism and all around experience. I would rather go to NTB and WOW, NTB sucks.Thanks Gilman Acura for all the help

leonchien

May 5, 2010

I love Acura vehicle and would not let any other auto body shop to do the body work. I thought the dealership owned body shop would do a much better job than others. The answer is "NO" they might be even worse than others. I brought my 2004 Acura TL to their body shop for the keyed damage all around my vehicle and came out the paint was not matched with the skirt and front & back bumper. The paint is a lot thiner than the original and get chipped easily. They are a big rip-off service department!!!! DO NOT TAKE UR ACURA TO THEM!

acuralover2007

Nov 1, 2009

I love Acura vehicles but despise this dealership. The salesman who sold me my vehicle was rude, and after this "barely used" sedan developed serious issues, he refused to hear my entreaties, insisting instead that the car was perfect on the lot. He sent me over to service where they also ignored me and told me to screw off, that I was just a troublemaker. Apparently, these didn't read the 22 TSB's issued since 2006 to deal with the defective parts in my vehicle that emerged after just a month of light municipal use. The Acura/Honda service database documents these problems and while I got most of them fixed at another dealership under warranty, I wonder why the salesman was so ignorant as to not know the vehicle would develop 14 separate mechanical and electronic issues after just 200 miles of driving around the mean streets of suburbia. He also lied when he assured me that this vehicle was "perfect" because they do a rigorous "50-point" or what not inspection before selling.Solution? I finally just drove (or towed my car, rather) to another Texas Acura dealer and they handled the problems, no questions asked. Their service department was sympathetic and told me every single one of my problems was documented in the Honda system--in fact, they showed me the TSB documents, and pinpointed why each emerged. They were disappointed that Gillman couldn't do something as basic as an alignment check, clutch test, chassis inspection, weld repairs, brake inspection, etc. before marketing this car to me as "basically new." Without warranty, the total vehicle repairs would have cost me almost $2000. But my new dealer was sympathetic, and managed to get Acura corporate to cover all repairs under warranty. Acura also told me this is not the first time they received a complaint about sales or service from Gillman.Sigh. There are some great Acura dealerships around Texas, but this is not one of them. Shame, too--I always buy Acura. I'm going to make sure they scam as few people as possible from now on. Good job, Gillman, now you've got an online campaign against you. Watch out for a nice website with your name on it, soon.

yankeecowgirl

Aug 29, 2004

I brought my 2002 but less than 2 years old RSX to Gillman for the Texas inspection as I moved to TX from out of state. I told the service employee a few times that the car was less than 2 years old, yet they still performed the unnecessary $40 inspection instead of the $14 inspection. Although every person at the dealership was extrememly friendly (maybe it's just a Texas thing), I will be taking my car elsewhere for service.