Used Cars for Sale at Gilroy Chevrolet in Gilroy, CA

Kevin

Nov 28, 2015

The experience was very stress free. Never felt any pressure from our salesman which we liked very much. An easy, stress free, non pressured experience! Would recommend this dealership and salesmen to any of our family, friends and business partners.

Wayne

Nov 18, 2015

Everyone worked hard to try and get us the Truck we were looking for, I felt they were genuine and were forth coming with all information.

Maurice

Nov 16, 2015

Made online appointment. I was met at service area by agent who had assisted me several times before. Service requested was completed in a timely manner while I waited.

Julia

Nov 16, 2015

I thought Rick was knowledgeable, and professional. Finance too. It was a nice experience. Thank you for taking time and becoming a valuable resource to me.

Gene

Nov 10, 2015

Great people to work with especially Mike. Car was ready when promised. Will always bring my car there for service.

Kim

Nov 3, 2015

Joe Lopez and Jose Lopez took extremely GREAT care of my needs for beginning to our driving home.....happy in a new 2016 Volt!

Marsha

Nov 2, 2015

I am completely satisfied with this dealership. Marco Andrade was an outstanding, friendly, knowledgeable salesman who made my new car buying experience well worth it.

Laurie

Oct 29, 2015

Everyone we interacted with during our visit was friendly and professional at all times. We especially appreciated the personal attention we received from both Jose Lopez's and others like Dallas in the service dept.

Tasha

Oct 21, 2015

The entire staff at GC was very,very nice, helpful and professional.My salesman was most excellent. Rick E. went above and beyond to make sure my new Tahoe was in the best condition it could possibly be in. It was immaculate with a full tank of gas. Rick made sure I understood everything about my Tahoe. My overall experience was wonderful.

Kyle

Oct 20, 2015

Everyone was so friendly, the service was quick, and everyone was very knowledgeable! Thank you, I will definitely be returning!

Robert

Oct 13, 2015

I connected with Jose at Gilroy Chevrolet via a message to the dealer, He was professional, responsive and helpful. He did everything i asked and the experience was very positive.

Joseph

Oct 10, 2015

I have been a chevy owner for most of my truck purchases except for last year, I decided to give ford a shot but when I bought a 30' travel trailer my F150 was not capable of towing it. I went to ford dealer to upgrade to f250 and there standard models were pretty plain and seemed pricey so I decided to take a look at the chevy dealership and I feel in love with the 250 they had in the show room but was still over my budget. A salesman by the name of Marco greeted himself to me, very nice guy. I told him my budget and he showed me some other 250s, they were nice to but he new I really liked the show room truck. So he introduced me to his boss and I told him I was at ford and what my budget was and what ford was giving me for the trade in, he worked up a deal that was more enticing but still over my budget. So while he was trying to work out better price Marcos pulled the truck out of the show room which involved car juggling and getting it through that small door was a task. So after getting back from test drive Marco's boss came up with a little bit better price but excellent finance rate had me leaning a little more on the fence toward the deal. I had been texting my wife and of course she was only concerned about payments and was not going for it. So Marco said let's bring the vehicle to my house so my wife could see it, keep in mind it was about 8:30 at night and I told Marco aren't you guys closing, he replied this is my job I don't mind helping you get the vehicle you like,Needless to say my wife was not going for it even after she saw the truck. I felt bad that th Marco worked so long on deal for nothing he kept insisting it was no problem. Two days later I decided to go buy chevy again and look again at a less expensive truck, I found one that would of worked in my budget and wanted to look inside. Marco wasn't working that day but I had his cell and called him and told him I was there looking at another vehicle and wanted to look inside. I know how the whole commission thing works. He said he could come by and help me I told him I didn't want him to come on his day off but he insisted he wanted to come but I told him no, can you call someone here just to open the truck door so he did and someone came out and opened it.so I did liked it and my wife liked the payments even better. Marco new I wanted the other truck a kept working on price and tightened up price a little better. I ended up buying it and love it, I am soooooo glad Marco kept working on tightening up the price and letting me know he wanted me to be happy ans he would not have done his job because I would have not been satisfied with the other truck. Bottom line I feel if it was anyone else they would of just pushed the cheaper truck off on me to get the sale and move on to the next customer. Thanks Marcos for being so patient with me and getting me the truck I belong in. I will be chevy man rest of my life.

William

Oct 8, 2015

Got me checked in and on the shuttle in no time - knew just what to do - very professional - just the way I like to be treated.

George

Oct 7, 2015

Mike was absolutely exceptional. He was courteous, professional and very efficient. This is the quickest I have been in and out of service ever in 5 years. Everything was done right and they even washed my very dirty car for me. I give Mike and the Service Dept. a "10+"

Diana

Oct 3, 2015

Just wished I was more prepared to not have my car so filled with stuff, but thought it was a good deal for the new car.

David

Sep 30, 2015

I love the friendliness of everyone. It is always a pleasant experience when I take my car in. They always take the time to let me know what was done and what will be needed to be done the next time I bring my car in. I would not take my car any place else.

Craig

Sep 22, 2015

Mike Sandoval is personable, polite, knowledgeable, friendly, and fun. He makes every visit amazing, no matter what our vehicle issues are. Quite frankly, Mike Sandoval rocks! We truly hope he is recognized by his supervisor(s) and peers as a leader in customer service.

Paul

Sep 3, 2015

Everyone at the dealership was very helpful and willing to work with us on our trade in and when are new vehicle. I appreciate the time that everyone took to go over the details of our financing, purchase of our vehicle, and our trade in.

Clifford

Aug 14, 2015

Very courteous and helpful sales staff. Helped my wife and obtain our much deserved retirement gift to each other. We've always wanted a new Corvette.

Lewis

Aug 4, 2015

The dealer i spoke toknew of the ad, price, where the car was, and where the keys were. This was not the case at other dealerships. Ralph Dozal did an excellent job and followed up nicely.

Ray

Aug 4, 2015

JOE WAS VERY HELPFULL AND MADE IT EASY TO PURCHASE MY NEW DUALLY. RAY DIAZ IN PARTS HELPED ME PICK OUT THE RIGHT RUNNING BOARDS AND WENT OUT OF HIS WAY TO ORDER A RETRAX BED COVER. NO PRESSURE AND VERY HELPFULL!!

Troy

Jul 30, 2015

I took my car in for oil change and tire rotation. My head rest on my passenger side also need to be replaced. Michael Sandoval gives great customer service. He makes sure we leave happy and everything has been taking care of.

Mark

Jul 30, 2015

Our Salesman Marco Andrade, was very nice and he kept us on track through the whole process in buying our 2015 Chevy Volt. I will definitely send my friends and family to see Marco because he was knowledgeable about the car we wanted, we got a great deal and he was a very personable salesperson. My husband got stuck working and our meeting to buy the car was pushed back a couple of times, but Marco remained professional and understanding with everything. When we came to buy the car, it was everything that he said and I was very, very happy.

Susette

Jul 22, 2015

Walked in at my appt. time and was waited on without having to wait; car service was completed on time, JP was friendly and gave good explanations as to what was going to happen and gave me a good progress check on my driving habits as it relates to the wear and tear on the vehicle.

Nathan

Jul 16, 2015

This is the best dealership I have ever been too the sales man and the manager never lied or give you the run around or tried to push me into something I didn't want to do like a lot of other dealerships both went up and beyond on making the dream of owning a new car every chance I get I will recommend this dealership to any and everyone

Maurice

Jul 13, 2015

Walk in service before a trip I was taking. I was provided a time frame for service so I waited. Service was done as requested in a timely manner,

Ashley

Jul 12, 2015

Our past experiences with buying cars have often been stressful and contentious. I would like to congratulate you on making our most recent experience the most stress free and pleasant we have ever had. This is all due to the three employees of yours involved in our sale. Nello was our sales person, and he was both very good at presenting the breadth of you product offering and explaining the differences between your models and the advantage and disadvantages of each. He was very responsive whenever we called and was very attentive whenever we were there. Irving was outstanding in explaining our financing options and working with us to put together a deal on the car we wanted that we could afford and felt comfortable with. Finally, Damon's wealth of product knowledge was invaluable in allowing us to make an informed decision and familiarizing us with the different features of our car after the sale. Overall, we felt we were dealt with honestly and with a lot of integrity by your entire team, and they should all be commended.

Arthur

Jul 4, 2015

It was ok No real problems. Took several calls and long hold times to reach someone in the service department

Esther

Jun 26, 2015

Fantastic, as always! Gilroy Chevrolet Cadillac has absolutely the most customer oriented service department I have ever experienced. They exceed my expectations on every visit.

Kara

Jun 23, 2015

Great service; just a few bumps. I was getting recall work and the dealership did not have the part in, but did not know this until late in the afternoon, so I had to bring the car in again. Also, right after working on my car, the next day, the "Check Engine" Light came on. No explanation!

Sherrie

Jun 21, 2015

My vehicle had a couple of issues. Each of them was addressed and fixed. I was kept informed on what was going on by the service advisor (Dallas). The last issue was that I needed a new transmission. The warranty had expired a couple of months previously and Dallas contacted GM and they paid for part of the bill. That was a great help in bringing down the cost for me.Everyone that I have had contact with at Gilroy Chevrolet has been helpful and kind, from the shuttle driver, the parts department and Debbie at the payment desk.

Tina

Jun 19, 2015

I had a very good experience everyone was friendly n ready yo help u. N very in depth when explaining what was going to happen n what they wer ed going to do with my car.

Gene

Jun 11, 2015

Excellent customer service. Mike takes very good care of me, and my car.I will be back soon. Thank you again

David

Jun 6, 2015

Everyone was helpful and pleasant. I needed to service my car and it was finished in the time that I was told.

Tyrone

May 30, 2015

I appreciated the loaner car as my car needed to remain in the shop for 3-4 days. Mike Sandoval was very helpful.

Refugio

May 30, 2015

my wife was the one that took the car in for an oil change in rotation on the tires she was very happy that it was less than one hour wait

Jaime

May 30, 2015

My purchase experience was great! Rick did an excellent job and was very attentive to my needs. Irving, the sales manager, went above and beyond to make sure I got the deal that I was comfortable with and I never felt pressured at any time during the entire sales process. Good job to both Rick and Irving!

Veronica

May 26, 2015

Damond and Irving were great! They did a great job taking care of my wife and I. They made us fill right at home.

Judith

May 21, 2015

Service was excellent and the staff were more than helpful, but the cost for programming the remote, that I had to buy, was exorbitant. There should be one cost for buying the remote and the programming should be included in that cost, since the remote is no good without the programming and the whole thing shouldn't cost more than $75.00, especially since I found out afterward, when I was getting a new key elsewhere, that I could get a new PROGRAMMED remote for under $80.00!

Chester

May 15, 2015

All of the people I interfaced with were very polite, courteous, knowledgeable and helpful. The buying experience was a pleasant one and not stressful.

Esther

May 14, 2015

Mike, in the Service Department is awesome! The warranty work was well-done and the problem is resolved. You folks were even kind enough to drive me all the way back to Hollister so I didn't have to wait several hours for the repair. I can't thank you enough. I am singing your praises!

Nancy

May 1, 2015

My service advisor, Dallas, was friendly, honest, and a pleasure to work with. Both of my vehicles were ready when promised and I appreciated the updates and open communication very much.

Benjamin

May 1, 2015

Dallas and the team were great! I don't enjoy getting my truck worked on but they made it easy and I will be back.

Paul

Apr 27, 2015

Fast and friendly professional service. Lobby seating does need an upgrade as seating is not conducive to sitting for longer service times and for persons with diabilities. Some tables perhaps to do computer work on would be a plus.

Neal

Apr 22, 2015

The service department at Gilroy Cadillac was extremely accommodating. I called them on Friday with an issue regarding my new car and they squeezed me in on Saturday morning.Mike, the service writer was very friendly, polite and helpful. he got me taken care of right away. The Mechanic, Kyle, was also very friendly and professional. he personally came out and spoke to me regarding my issues and concerns so that he could provide me with good service. Best experience I have ever had with a service department. And they took care of my issues as well.

Nancy

Apr 18, 2015

I'm extremely satisfied with the customer service they offer me. Employees are very courteous and friendly . They are awsome !! I really enjoy making business with them, I would never hesitate to do so!!

Patricia

Apr 16, 2015

I had one question...Requested Mobil 1 for the oil change. No where on the paperwork was the Mobil 1 listed! Back in the day the car was vacumm before returned! I don't know if they didn't have time or if they no longer provide this service. Customer server Dallas was very helpful and courteous. Appreciated his help. Good CS is always a plus in my book!

Kiity R.

Apr 16, 2015

I have lived in Gilroy for over 30 years and know a lot of people like myself that have dealt with this dealer's service department. My personal experiences have been terrible. I have had repairs reworked 90% of the time. Repairs that had to be corrected by other local shops. Overpriced estimates for basic repairs and a lack of customer support and empathy. I recently brought my vehicle in with a well known GM Fuel Tank leak defect of which GM has a Special Coverage Policy (07099A) and was rejected by the Dealership and was told the repair was to cost me $1700 and the Gas Tanks were on backorder because of high demand. I escalated the claim to GM and their Senior Claim Advisor told me she spoke with this dealer's Service Manager and she told me the decision was his and that because he would not support the repair, the claim could not be processed. Of course they told me that they are doing everything they can to approve it., RIGHT? All of you that have 2002-2004 GMC Envoy's beware you may be driving a known ticking bomb (NHTSA Action Number: PE07014). Little it seems this dealer cares. Check out the other comments on Service here, they are a similar story to mine. Gilroy is a small town and word gets around quickly! Delete review

Kiity R.

Apr 16, 2015

I have lived in Gilroy for over 30 years and know a lot of people like myself that have dealt with this dealer's service department. My personal experiences have been terrible. I have had repairs reworked 90% of the time. Repairs that had to be corrected by other local shops. Overpriced estimates for basic repairs and a lack of customer support and empathy. I recently brought my vehicle in with a well known GM Fuel Tank leak defect of which GM has a Special Coverage Policy (07099A) and was rejected by the Dealership and was told the repair was to cost me $1700 and the Gas Tanks were on backorder because of high demand. I escalated the claim to GM and their Senior Claim Advisor told me she spoke with this dealer's Service Manager and she told me the decision was his and that because he would not support the repair, the claim could not be processed. Of course they told me that they are doing everything they can to approve it., RIGHT? All of you that have 2002-2004 GMC Envoy's beware you may be driving a known ticking bomb (NHTSA Action Number: PE07014). Little it seems this dealer cares. Check out the other comments on Service here, they are a similar story to mine. Gilroy is a small town and word gets around quickly!Delete review

Nikki

Apr 7, 2015

I was so elated with the job done on my car and the excellent service & great way I was treated. Thank you Mike Nolan & the Service dept at Gilroy Chevy for making my experience such a good one. I love my car again :)Sincerely,Nikki Eddy

Gary

Apr 2, 2015

Prompt, friendly service. Short wait time. Service done quicker than expected, easy pick-up after service with minimum wait time for paperwork.

Jennifer

Apr 2, 2015

I had a great experience. Rick and both financial Shawn and his partner (sorry I can't remember his name) were so helpful. I told rick what I was looking for and needed and my situation and what I could afford and they made it happen for me. I love my car and already have recommend this group to my friends. Thank you very much I appreciate all the help.

Joseph

Apr 1, 2015

It was fine.They had the coffee pot on this time and I was able to have coffee while I waited for the car. That was nice.

SUV Buyer

Oct 14, 2014

I found a great deal on a used SUV listed on Cars.com - I got a quick response from Gilroy Chevrolet, made an appointment and went for a test drive. I am very very happy with this purchase - I got a great deal. Returned later in the week for a complimentary detailing and car wash. My one complaint is that I was required to submit a credit report when I was doing a cash (personal check) transaction - or wait for personal check to clear.

Sgt. Larry

Apr 3, 2014

I checked the web site looking for a 2014 corvette. The dealership had some listed, I sent a message and come to find out that the cars that I was considering were not in stock. I was told that they would be in at "any Minute" and would be notified. A week later no call.. When I checked again, the car was sold, but still listed in their web site. Not much honesty or integrity here..........

Mary B

Jan 28, 2014

Was looking for a specific car to buy. Saw a Cadillac CTS that i wanted in Seaside but didnt have the right color. i called Gilroy to see if they had it. The sales man didnt even want to talk to me unless i told him all about my financing and trade, etc. I simply asked if they had the vehicle i was looking for. He never called me back. But karma is a great thing. Butts Cadi/Chevy in Seaside found it for me and we bought it that day. So Clinton at Gilroy simply lost a sale.

William

Dec 27, 2013

Staff was terrific. We received a great deal and purchased another car for our daughter. I'd recommend Gilroy Chevrolet to my friends, and to total strangers who admire the car!!!

Luis

Dec 27, 2013

Your service Manager and technician (Mike?) were an absolute pleasure to work with. Very knowledgeable and extremely professional. Even though I was 30 minutes late, they explained I would have to wait a bit but did their best to accommodate and never made me feel like an inconvenience. Your cashier was also wonderfull, very pleasant to talk to and extremley efficient. I will absolutely be coming back for service and will make sure to purchase my next vehicle from you dealership. Thank you for having such an amazing staff.

Javier Garcia

Jun 2, 2013

Mike from repairs was very nice and helpful the repair was fast and paperwork very easy to handle I would degenerate come back if I need to hoping that my car will be in good condition from know on

Yvette

May 31, 2013

I have been contemplating getting a new car for at least the past 4-5 years. Honestly, the experiences I've had buying a car, the time it takes haggling, working with the finance guy, etc. was time consuming and not so much fun. So, when my son (a mechanic at Gilroy Cadillac) suggested we just "go look" at the cars on the lot I was game (especially since my car broke down the night before, third time in three months). I was completely impressed with the casual sales approach witnessed by all the salesman on the lot. Rick Simpson was our guy. He was so friendly, no pressure and so patient with me. We drove 6 cars and he was always happy to get the next set of keys for the car and drive along with us. It was like taking a friend along with us! He was excellent! I had been doing my research on Chevy and Ford cars, so I knew what I wanted, I had decided on a red, '13 Cruze, but I told Rick that I needed to sleep on it and also wanted to bring my husband back. So, I slept on it and brought my husband, Dave back with me and we leased the car! I was not looking forward to doing all the paperwork, but I was completely amazed at how painless my experience was. We walked in at 6:20pm and walked out with a new car by 7:50pm! Brian (I believe that's his name) was friendly, answered all our questions, had a good sense of humor AND was amazingly quick! I have and will continue to share my experience with everyone I know, I'm sure this won't be the last you see of me. I am a first time American-made car buyer and proud to have purchased a Chevy!! Thank you for an outstanding experience!

R Madson

May 23, 2013

I was unhappy that the rubber gasket on the bottom of the door entry cracks so easily. The other cars we own have a hard plastic cover over the bottom shelf entry/exit door seal. Since this is a place that your foot automatically rests on when exiting the car, the rubber gasket does not hold up and cracks and falls apart. I think a hard plastic replacement should be available for replacement. The service personnel were great but unfortunately could not replace the rubber gasket.

John Reed

Dec 12, 2012

Good experience online