Used Cars for Sale at Glassman Auto Group in Southfield, MI

nbaartmans

Oct 9, 2016

I had a great experience at the dealership. I called and priced out exactly what I wanted and got a great price. The service was quick easy and painless.

rocketmankg

Oct 6, 2016

Dom was very professional,real nice guy .I would recommend him to anyone .My Glassman experience was one that I would go with all the time

rhyeej

Oct 6, 2016

Excellent vehicle. From any other German, Japanese, or US auto makers I would have needed to spend another $20-30k to get a similarly equipped car, with no better quality in my opinion. I previously owned BMW350, Audi 6, and CTS which I just traded in for G80. None of them seem to match in terms of smoothness of riding. Acceleration appears on a par with BMW and Audi. The instrumentation, of course, is way superior to all three cars that I owned in the past 10 plus years. Although I enjoyed driving CTS it has to be one level lower than any other cars including G80. My wife drives a Mercedes which I, however, paid extra $30k, but in my opinion is not much better in terms of riding comfort or acceleration (we can't drive faster than 80 mph anyway). I still struggle with the confusing and complicated instrumentation of Mercedes 4 years after I purchased it. On the other hand G80's instrumentation is rather intuitive and so easy to master, even without the help of the instruction booklet.

ddsfff

Oct 6, 2016

I'll rewrite a review when they will fix my complaint regarding the ultimate stitching by knee. The test car I drove G-80 did not have that irritating stitching by my right knee. I purchased the ultimate. It has the extra padded stitching wich now irritaes my right jnee. I have moved the seat in all directions!

rich198

Oct 5, 2016

everyone was pleasant and helpful ,price was right, dealer 1 mile from my office, am now waiting for my licence plates. 25 word minimum is too long and time consuming

shelbyhoward87

Sep 30, 2016

Tom was very pleasant and personable. He answered all of my questions and gave me ample information about my car. He also told me to call or email him anytime if i had more questions. I really appreciated his customer service. Go see Tom!

tmacho3508

Sep 29, 2016

Greeted promptly and the entire process was done well. I would recommend this dealership to anyone. They are conveniently located. I would go there again.

dsghosal

Sep 29, 2016

We recently got our new car 2017 Hyundai Sonata from Glassman Hyundai and we had a great experience. The environment was very stress free and relaxed .Our sales guy Tom Kalmeta, made sure we are taken care of well, he was very patient, gave us time and showed us several cars,answered all our questions. He also went through all the features of cars and explained in details how to use them. He is a great sales person. The overall buying experience was highly satisfying.

kyradunn16

Sep 23, 2016

Great place, great experience. Everyone was very friendly and willing to help and make sure we got what we needed. We were very pleased with our purchase and service.

marsellmorris

Sep 21, 2016

When you walk into the dealership, expect to leave with a vehicle. They went above and beyond expected to put me in a new car. I recommend them to anyone in the market for a set of wheels.

sean.m.gerrity

Sep 17, 2016

Great experience complared to previous visits to other dealers in the area. I traveled away from my home dealer due to the great expeiences from firends at this dealer.

leslie.ayoub

Sep 17, 2016

Jeff was very accommodating and helpful. He stayed late to close the deal and made the process smooth. Everyone I interacted with at the dealership were friendly and straightforward.

adva

Sep 10, 2016

This is our 5th car with Glassman. We always come back. The product is great hence us coming back. The last cars were with Arden and he was always professional

alayton0

Sep 10, 2016

I worked with Dom and he was very professional and he had a great customer service. Honesty and great customer service is hard to find but he proved that it may be hard to find but it does exist!

tracihoppa

Sep 9, 2016

There were ups and downs, but overall happy. I took delivery quickly and then cane back for more introduction on the vehicle. My blue link app was set up for me, which was nice.

tiahenry

Sep 6, 2016

Quality service! Alden greeted me shortly after entering the store and proceeded to help me pick out the car I was interested in. He answered my questions and stayed with me throughout the process. He made buying my car very simple. I am more than satisfied!

vd155212

Sep 1, 2016

Seen cars advertised on internet. went to dealer and Paul Hoffman was who I consulted on vehicle purchase. He was cordial and presented me with other options for vehicle purchase. Went with an upgraded vehicle (more features) instead of one on internet sale. Was given a set of keys and went on test ride. I did not do highway though because to do so would have added several extra miles on test drive. The only thing I wanted changed was they did not consult with my credit union for financing. I later went and got a loan at a better rate (2%) than at bank. I had previously purchased a car at dealership and love the service I received in the past. So Glassman will continue to get future purchases.

mitzireo

Aug 28, 2016

Fantastic salesman to buy car from! I didn't feel pushed or spoken down to. The process was smooth and easy! The dealership is in a great location as well, very centrally located and easy to get to!

rgkirschjr1

Aug 26, 2016

Best vehicle purchase experience ever. Nothing but good things to say. Very professional and straight forward. Will return to purchase next vehicles. Friendly and honest people.

lavissar88

Aug 26, 2016

Jeff was so informative and straight forward with all information regarding our Hyundai lease. He allowed us the space to discuss our descions but also was very informative with any question we had. His preparation and knowledge base of the vehicles was beyond expectation! Really changed our perspective on getting a new vehicle....thank you Jeff!

innamurikaushik

Aug 25, 2016

Great deals, customer experience. I'd recommend Glassman dealership if you are interested in buying Subaru, KIA, Hyundai cars. The staff has knowledge about products.

boydtyra

Aug 25, 2016

Very friendly and helpful. Enjoyed the buying experience. Will definitely recommend to my friends. Dealer took the time to explain everything in great detail and made sure my expectations were met.

allanwells

Aug 25, 2016

Good experience in working with the Glassman Team. We asked questions, they answered and exceeded the expectations we had set for ourselves. There are several dealers in the greater Detroit market to choose from, I would recommend Glassman for the following reasons. Treating the customer with respect Listening to our questions Aggressive pricing Ease of purchasing and or leasing the vehicle Delivering on what was agreed too.

ice.bes

Aug 25, 2016

Came to the dealer on a Saturday . Looked at 3 vehicles the 4th vehicle I saw , liked, salesperson came and greeted, ask few questions and currently I'm driving my new vehicle. Love it!

rjayla

Aug 23, 2016

I was first attracted to Hyundai by the styling and pricing of the Genesis. My purchase and service experience was excellent. Everyone at Glassman was extremely attentive.

josephmaroun

Aug 20, 2016

Glassman sales person is good and efficient sales personI did not have good experience with the Financial manager pushing me to get the extra insurance for dents and small scratches

jennifer_k0131

Aug 19, 2016

I had great service. It was fast and efficient. Dom Johnson was honest and he did a great job. I wasn't pressured to buy anything and he delivered exactly what he said he would. I do wish my car came with car mats though but it wasn't in the package. Besides that everything was great!

kh991

Aug 16, 2016

We have leased a total of 4 vehicles from this dealership in the past and didn't have issues, plus we love the service department. A few months ago I attempted to return my Kia and lease a Hyundai instead. My salesperson, Bill Marx, assured me numerous times that it wouldn't be a problem to leave the Kia at the Hyundai dealership and there would be no repercussions for doing so. He went so far as to say that if I received a fee from Kia, he would take care of it. In fact, Kia charged me a disposition fee and Bill disappeared. After at least 2 months of repeated attempts to get an answer from him and the fee from Kia going to a collection agency, he responded that there was nothing he could do. This is not how a business should run. Doing anything to seal the deal without any integrity is the very reason I will never go to this dealership again. I am unaware if the management condones such behavior, but they should be ashamed of the incredibly disingenuous and unscrupulous sales going on under their roof. Angrier than you know.

roesterle85

Aug 16, 2016

The staff was extremely helpful, friendly and made us feel comfortable. They gave us alot of information and did not make us feel rushed or pushed to buy anything we did not feel comfortable purchasing.

tiffanythweatt

Aug 14, 2016

I purchased a car from Glassman Hyundai and I was very pleased with my experience. My salesman greeted me immediately and he was very helpful, friendly, and professional. He was very knowledgeable about the car I was interested in. I would recommend Glassman to other people.

louisprescott

Aug 13, 2016

Good experience buying a tucson. Price was right and dealer handled the transaction in a professional and timely manner. I will use the service dept for future needs.

deenisewalker

Aug 12, 2016

When I got there I was kinda upset, because every dealership I went to the prices were ridiculous and the sales person was not friendly at all. They were rushing me and trying to talk me into something I didn't want.. and when I got to Ian he calmed me down not even knowing I was very upset.. thanks again Ian at glassman on Telegraph. .Best salesman ever he made me feel like we were family. He deserves a (Raise) big time

eaisenstark

Aug 9, 2016

Glassman was very timely and professional. They really worked well with me and made sure I understood everything. Always got back to me right away when I called. 5 stars

Kgammons7988

Aug 9, 2016

Michael was courteous, helpful and made sure I didn't leave until I had exactly what I was looking for. Even down to explaining all of the features go me. I would recommend him to anyone!

Lynda and Robert Koby

Aug 8, 2016

I called ahead to let my salesman know what I wanted and when I arrived everything was ready and waiting for me. I was able to leave with my new car

tommykil123

Aug 6, 2016

Very good and thorough. The pricing was one the best I've seen and everyone seem to be very lively and dedicated. Dom went over everything necessarily and waited patiently to deal the finance.

yrabin

Aug 5, 2016

I have had great experiences at this dealership. They are helpful, caring, and have great deals. Our salesman Jeffrey Fishman was most informative. I would definitely go there again

Aaron Daniel

Aug 5, 2016

Had a wonderful, streamlined, and flawless process of leasing a 2017 Hyundai Santa Fe at Glassman in Southfield. Jeff went above and beyond in making us feel comfortable and in obtaining a vehicle from out-of-state to make a deal happen.

Subaru Lover

Aug 5, 2016

Glassman Automotive is by far, the most helpful dealership around. Everybody is incredibly friendly and helpful in making an overwhelming experience actually enjoyable. I highly recommend anybody looking to feel confident in their car purchase, ease and efficiency in their car service, or reliability in product go to Glassman Automotive. I am on my third Subaru and wouldn't dream of going anywhere else for such paramount service.

gcohen

Aug 5, 2016

Jeff was a pleasure to deal with. He was knowledgeable and friendly. He was able to answer all questions and made the process quick and efficient.

jcelllady

Aug 5, 2016

Thanks to My salesman Arden Csilkovits I will go back to Glassman. He was honest and not pushy and very respectful. He made me feel special & took all the time I needed.

grapes35

Aug 5, 2016

Very satisfied with this experience. Jeff went out of his way to accommodate us with our purchase. My daughter purchase a like vehicle from this dealership a couple of months ago and did not have as good experience as we did but decided to give Glassman another try because she is so satisfied with her second Hyundai.

rabbitzvi

Aug 5, 2016

George Glassman and the team at Glassman were a pleasure to work with. The staff was friendly and they took the time to answer all our questions. When we received the car they took the time to teach my wife and myself how all the buttons worked. I got a great lease on a Santa Fe for my wife and she loves it. I would recommend everyone check out the Glassman dealership.

Erika Duval

Aug 5, 2016

Recently purchased and Optima through Glassman. They made the buying process super easy and comfortable. They aren't pushy or rude like other dealerships I have experienced in the past. I will definitely buy my next vehicle through them when the time comes.

New Car Buyer

Aug 4, 2016

I was pleased with the service that Tom Kalmeta provided. He and the other Glassman staff were professional and friendly. I would recommend this dealership to potential buyer.

VA PTA

Aug 2, 2016

They have always provided the best quality service for my vehicle. They have always recognized and rewarded my customer loyalty at their dealership. Stephanie has always provided outstanding customer service and Mike has always gone out of his way to ensure a quality experience.

LegacyQueen

Aug 1, 2016

This is my fourth vehicle purchase from Tom, 3 being Legacy's. He is knowledgable, quick, efficient and friendly! My time is never wasted and he always puts out a call to make sure I'm happy with everything!

vvb003

Jul 29, 2016

I have been to many car dealers, but this dealership experience was something different. Honest discussion about car ownership. Paperwork was smooth. Other dealerships may try to make you buy a car right now. There was no force in buying a car. Pricing was fair. You get out the door price right away, so you can make informed decision. Some dealerships does not tell you out the door price and keep talking. Some dealerships tells you $79 lease and when you actually go there price tag becomes $300. Glassman does not fall into that category. Glassman shopping experience is as clear as a glass!

Thurmant

Jul 28, 2016

When I came into the dealership, I was not under any pressure to buy a car. I was given a chance to look around and sit in the cars that were in the showroom. The salesperson introduce himself to me and was very knowledgeable and provided me with information about the cars I was interested in. The salesperson took his time before and after my purchase to answer all my questions. I then search the Internet for similar cars but Glassman gave me the best deal. The service and their willingness to work out a deal makes Glassman the best place to purchase your next car. Ir

My third Subaru

Jul 28, 2016

Excellent service, friendly, no pressure to commit.. I just happened to be there on a day when the air conditioning was out .Dom placed the table top fan in my direction.With the office being so hot that one gesture made all the difference. Thank you.

2013

Jul 27, 2016

The moment I arrived I was treated promptly and professionally. I was impressed by how organized and cleanThe location was. The service manager and staff were friendly.

blowjoe

Jul 25, 2016

the problems that i was having with my auto were explained in a way that i understood staff at the dealership were courteous and helpful

stgriffin

Jul 23, 2016

Friendly, knowledgeable staff made this a satisfying purchase. I would recommend Glassman to friends and family. They fortunately had the color and model I was looking for.

Paula52

Jul 23, 2016

Our Salesman Arden Csolkovits and Sales Manager were great They got us the car we wanted at a great price. Would defiantly recommend both. Great experence overall.

directorjb

Jul 19, 2016

Paul was very energetic knowledgeable and friendly. He provided as much information as possible and answered all my questions and concerns that I asked him.

leiby101

Jul 19, 2016

The title says it all! This is a place I would buy every car from if i could! They are so easy to work with, quick, efficient, and they get amazing prices!

kapeed.deepak

Jul 19, 2016

I bought a Hyundai Azera. Bill was great and showed me all the features of the car. There was no haggling and the price is exactly what was promised via email. I would definitely come back for another car purchase!

gem64

Jul 18, 2016

My favorite reason for staying with a dealership, the service. Service time and amount quote were on point. Service employees were pleasant. I am thoroughly happy with my Hyundai.

martin.hardy

Jul 17, 2016

We are very satisfied with the experience from our third vehicle from Glassman. We would gladly recommend this dealership to any of our friends and associates.

Ruth Shayne

Jul 14, 2016

I asked about other items to be checked and was told that they were taken care of already.Brad Porter was very honest about what needed to be done to the car this time and Sara finished up with me. Everything was finished in less than 1 hour.

dan at sterling

Jul 14, 2016

Dealership has always provided first class service and solutions..... this visit was for scheduled maintenance and performed quickly. time estimate was right on and they provide great shuttle service.

gwmoore

Jul 14, 2016

Great car, got good deal on trading in previous vehicle. Excellent assistance from salesman and finance manager. Will return for vehicle maintenance as scheduled. Will consider dealership for next vehicle purchase.

letsdothis2008

Jul 13, 2016

Bill Marx and Jayson Salem are the best!! EVERYONE Was kind, courteous, professional. But most importantly made my needs feel more important than that of the dealers

jomendi0

Jul 12, 2016

Everyone, including Geoege Glassman, was a pleasure to deal with, and the Genesis is a wonderful car... I've owned all the top German brands over the last 48 years, and Hyundai and the people at Glassman Hyundai have made me a happy convert!!

Brian

Jul 12, 2016

Great dealership, even better salesperson! Met all expectations and more. They were very helpful and knowledgable about the products, very patient and understanding to my needs relating to the vehicle and purchase. No nonsense.

Hondaron

Jul 12, 2016

Had a very good buying experience. Price was reasonable for the Santa FE Sport. Sales person - Jeff was very professional and we worked well together to get the deal done. The SUV is great, rides nice gets very good mileage for a midsize SUV. Has plenty of features that handy. Overall I'm a Happy Buyer.

nsoloff

Jul 12, 2016

Jeff Stewart was GREAT. He didn't waste my time, and got me into the car that I wanted at an awesome deal. Have recommended Jeff to a number of friends who are / were looking for a vehicle.

rabmorak

Jul 12, 2016

Thanks so much for a great experience . The proffesionalism and kindness was unsurpassed. Will definitely send more friends and family your way keep up the great work

senior

Jul 9, 2016

having shuttle service made my visit possible. every one very courteous and pleasant. had airbag recall taken care of and came home with a newly washed car.

gwmoore

Jul 8, 2016

Excellent buy! Very happy with new car, great deal with trade-in of 2013 Santa Fe Sport. Very satisfied working with Zak (salesman) and Jason (finance manager) to get the job done. I will continue to visit Glassman Hyundai to service my vehicle!

Ed S

Jul 8, 2016

My purchasing experience could not have been better; Glassman Subaru had the vehicle I had been searching for with the exact options I desired. Arden Csolkovits was a pleasure to work with; he responded to all of my queries very quickly and made the purchasing process quick and painless.

Mattmccaig

Jul 7, 2016

I recently took my 2015 Subaru wrx to Glassman for its 15,000 mile maintenance. I purchased my car used at another dealership and went through 1 service visit and was very displeased at the attitude and long wait times. When I went to Glassman, not only was my car done early, the staff was very friendly and also helped me out with a discount on my service. I would recommend everyone to Glassman.

jill

Jul 2, 2016

My purchase was awesome. Quick, smooth. Bill was a very great ,I will recommend him in future . Getting to know my vehicle, but enjoying the learning experience

B. Smith

Jul 1, 2016

Marcy Orr dealt fairly with a tire issue that came up suddenly. The service experience was excellent and professional. I highly recommend Glassman Subaru service and Marcy.

MAS

Jun 30, 2016

Friendly, timely, and answered questions. I like the coupons. The service people were helpful. I don't like powered creamers, packets would be nicer for me.

Happy

Jun 30, 2016

Excellent service, they went out of their way to help me find the car I wanted. Their service was very professional and friendly. I would defiantly recommend.

jen

Jun 22, 2016

I love this dealership. They are ALWAYS friendly, fast and good. The service department is the best of any service department around.

B from Ann Arbor

Jun 20, 2016

We contacted all the area Subaru's and Glassman offered us the most accessories at the best price. Easy, helpful and didn't go heavy on the sales pitch.

rheinrich2240

Jun 18, 2016

Clean dealership, met almost immediately when went inside. I wasn't quite sure if wanted Santa Fe Sport or Tucson so tested both, although now wish I had tested 1.6 Turbo. Everything went smoother and about as fast as could be expected. Trade-in especially easier than expected.

ranjitraj.gct

Jun 16, 2016

Overall it was a great experience. I was able to sell my old car as well as lease a new SUV! Also got 12,000 miles/year on the lease which is exactly what I wanted.

tonjahorton

Jun 10, 2016

I had to buy a vehicle ASAP and when I arrived at the dealership, they had offers that allowed me to purchase my first suv and I couldn't be more blessed.

MARKSYMS

Jun 9, 2016

I had an excellent experience at Glassman Hyundai. Professional, quick and thorough. This is my second vehicle from Glassman with-in a year. I will return.

ltrcrivers

Jun 9, 2016

My experience at Glassman was a very good one. The salesperson did not try to pressure me to purchase a vehicle but was very straightforward with available options and cost. I did not have to wait for assistance from a salesperson. Would definitely recommend this dealership.

kdewolfe5

Jun 8, 2016

Both times I arrived at Glassman I was greeted promptly and did not have to wait long to talk to a salesman. I initially worked with Jeff, who was straight to the point which was great. We had an estimated cost and were out for the test drive within 15 minutes. Unfortunately Jeff took awhile to follow up with me. During the test drive he stated he would call or email me by the next day with available colors and a final cost. I had to call him twice before getting a response 2 days later. I stopped in a few days later without an appointment to complete the credit application. Jeff asked us to wait a few minutes while he went out on a test drive. Since he was not back within 10-15 minutes, Dom assisted us with the application and the final sale. Dom was very helpful and did not pressure me to get upgrades or anything that I did not need, which was very much appreciated! Both salesmen were helpful and informative.

wrhellman

Jun 8, 2016

my overall experience with the Glassman dealership was excellent! Your salesman was young but professional in all his actions. There was no pressure in making a substantial sale.

richupatel

Jun 3, 2016

First visit with other manager was bad , but this time it was amazing with sales person . Definitely recommend sales person named Tom . Awesome service and knowledge

Praedewald

Jun 3, 2016

I tried to buy a Subaru Forester at my local dealership but they wouldn't go any lower than $100 dollars on their sticker price. After finding some cars on the internet web sites they still were not interested in giving us a better price. I guess they needed to make more money on that particular car I wanted to buy from them. We drove from Indiana to check out the Subarus at Glassman Automotive that we had seen advertised on the car web sites below Dominique helped us buy our car. It seemed like a very simple enjoyable experience and that's what I was looking for. I didn't want to be stressed out. I wanted a great price a great dealership a great used 2016 vehicle with low mileage and that's exactly what I got. I would recommend them to my friends in a heart beat. I received a follow up thank you note and coupon book in the mail from their assistant sales manager too and the title Etc shipped to me securely so I can license my vehicle in Indiana. Thanks Glassman for a great car!

cindy.murdock

Jun 2, 2016

Bill was great. I dislike the experience of buying a car but Bill made it ok. I love my new car. I will recommend others to buy a car from this dealership.

romes.perez

Jun 1, 2016

I had a wonderful experience. Everything went smoothly, I understood everything that happened and everyone was very helpful! I got the car I wanted and needed without a problem and was dealt with very quickly.

paulfjoelson

May 27, 2016

I went to the dealership not intending to buy a vehicle but to appease my wife as she did not like me driving a Mini although it ha 14000+ miles. I purchased a Genesis as a result of friendly service and a great deal.

Beatmar

May 26, 2016

Marcy is the best. Fun, witty, and fast in processing the service call. Was helpful in providing loner car also. appreciate the professional and pleasant approach.

targetstang

May 25, 2016

Hands down the best, most genuine dealer I've ever worked with. Would gladly work with them again. And never hesitate to recommend them! Bill Marx was awesome!!

Carolynfuerst

May 25, 2016

Everybody in service are always very friendly and professional. Wouldn't take my car anywhere else. Always willing to help in every way and even trying to save me a few dollars when they can. Thanks to the team!

ronhoffman

May 24, 2016

Really a first-class dealership with friendly professional employees. I will be recommending this dealership to my friends and associates (in fact I already have). Was very impressed with my salesperson, Dom; professional and not the least bit pushy. Very helpful.

dsel90

May 18, 2016

Glassman Hyundai was able to provide us with exactly what we wanted. Professional, friendly staff was a pleasure to do business with. I would recommend them to others.

MyCar

May 18, 2016

Brought my car in for body work. I was given a reasonable cost estimate (lowest of three) and provided a loaner car. The body shop quickly sent photos and estimate to my insurance company and quickly made the repairs. Car looks like new! The service and collision repair staff is knowledgeable and perform their jobs well. They clearly take pride in the dealership and their work. Thank you.

Coolaunt3

May 17, 2016

I came in just to look at Subaru vehicles. Bill was so kind and helpful and very knowledgeable. He explained the benefits of being a Subaru owner and listened to my needs regarding type of vehicle and payment needa. I felt like I had known him for years and was treated as part of a family.

hrzacks

May 13, 2016

My experience at this dealership was terrific. The price was great and the car was as advertised. I received several calls to make sure that I was satisfied with my treatment and my purchase.

christineschell64

May 13, 2016

Great dealership to work with! A very smooth process. Salesperson (Arden) was very friendly, helpful and thorough. He went out of his way to check on different vehicles and financing options before I purchased. He patiently answered all of my questions, and explained my new car's features. After a few days,he followed up by calling me to review pricing of some add-ons I was interested in.

darich222

May 12, 2016

I was originally looking for a used car but I couldn't pass on such and excellent price and quality car. I had an "Excellent" experience and would definitely recommend this dealership and car to my friends and family.

marjorie41392

May 10, 2016

I don't wish to right a review. I am happy with my purchase. there are a few little ticks but I guess that I am just used to my other vehicle/

leejes12

May 10, 2016

Arden Csolkovits was a very accommodating and informative representative of Glassman Hyundai. I really appreciate individuals who take the time to understand a customer's busy schedule and preference of communication. I enjoyed doing business with Arden and hope to see him again in the future.

crossjb

May 10, 2016

On Thursday 5/05 I was driving on I-696 from Royal Oak towards my hospital job in Novi when I developed a flat tire on my rear driver side. I called AAA and was towed to Glassman Subaru in Southfield for service. The tire for my leased 2016 Subaru Legacy wasn't in stock, so I had to go to work on a spare. The communication from Sarah Moilanen in the service department was exceptional. I'm a pharmacist and good communication matters. And because I work a lot, reliable transportation matters even more. Without overpromising anything, Sarah was able to get the tire I needed for my car the same day. Thank you. And make sure to thank Sarah for her help. Regards, James Cross

trussel11

May 6, 2016

I came all the way from Toledo, OH for a specific car. Michael, the car salesman, and the financial loaner were awesome. Very impressed and happy with my car.

steve65

May 6, 2016

Glassman did a great job! Tom made the sales process painless. I would definitely recommend Glassman Hyundai and tom for the purchase of a new Hyundai.

Deucie22

May 5, 2016

I came in to look at leasing a newer Subaru and trade in my old one. Tom was great to work with! He listened to what I wanted and did a great job of explaining my options. He got me in my dream Subaru, got me a great trade in amount for my car and provided top notch service. I would highly recommend this deals hip to anyone in the market for a Subaru.

the bennett's

May 5, 2016

Mike, Stephanie and their service team are always on top of everything. Our 2007 truck had an air bag light on and we took it in. All diagnostics were run and repairs were made in a very timely manner. They were very concerned about our safety when we asked about leaving it alone vs repair. We have never been steered wrong with them and as you can see we have a long standing relationship with Glassman. We have many other dealerships closer to our home, but drive to Glassman for our service and when the time comes for any new vehichles. You can't go wrong with a solid family and a service department that has had the same people for years. That's what I call dependability!!!

mikesmine

May 5, 2016

Much appreciated all of the help from the staff at Glassman Automotive especially Arden Csolkovits. He took the time to find the exact car I wanted and made the experience fast and painless.

laurenrjhughes

May 4, 2016

Arden was incredibly helpful through the entire process. We did the entire transaction over the phone as I live a couple of hours away, he was on top of everything! He was professional, courteous and helpful. I would highly recommend him to anyone wishing to purchase a vehicle.

Velappan mohanchand

May 4, 2016

Have been buying cars from this dealership since 2000 and referring friends also. Excellent sales and service staff. They treat you very well and do a great job both in sales and service.

SpartanFan

May 3, 2016

Great service, very prompt, gave me a loaner vehicle without any issues and staff was very friendly and helpful. I have never had a bad experience with the service or sales department.

nipperddd

May 3, 2016

The professionalism and quick response...in purchasing a new vehicle...was excellent. I recommend this dealership to all looking for a good price...a great car...and great service!

robert.marschall

May 3, 2016

I don't usually buy new but I did this time and if in had known it was this easy I would have done it sooner.

david.diponio

May 3, 2016

I have never felt so comfortable with a vehicle purchase than I did at Glassman. From the test drive, to the question phase, right through the purchase process, I could not have been happier.

Jim

May 3, 2016

Good job; too expensive. The scheduled time slot was met, work was done timely and efficiently, the coffee was good in the waiting room. The bagels and donuts arrived "late" as they were not there upon my arrival.

mb

May 1, 2016

Our salesman, Charley was caring and professional. He made the process easy for us.The rest of the staff treated us very well also. My daughter loves her new car!

venkatkasala

May 1, 2016

I purchased hundai tuscon vehicle. I am overall satisfied with the purchase experience at hundai dealership.I will recommend the dealership. I will probably go to the center for vehicle service.

VA PTA

Apr 30, 2016

Glassman Kia service had always provided me quality service which keeps me coming back. Stefanie is always a pleasure to work with and always provides me with the best options available.

gloria1

Apr 29, 2016

I didn't have to wait a long time The staff were very courteous and explained why certain things were happening to my car at the time.

edcopeman

Apr 28, 2016

I would recommend anyone to buy a car at glassman Hyundai, great service and friendly people. they were very helpful. I will buy my next car from glassman.

Dave

Apr 28, 2016

Went to Glassman to test drive the Subaru Forester and the Hyundai Tuscon. Our sales person, Debra answered all of our questions and explained the features of both vehicles. Once we decided on the Forester, the manager was very helpful in getting us a great price with the monthly payments we had targeted. The service department promptly and efficiently had our new car prepped and we were on our way home in our new Forester! We could not be happier with the service and the product. Thank you Glassman!

carlady Valley 157

Apr 26, 2016

My check engine light was on came in to see why just needed to be reprogram no problem get me in and out was very kind and courteous even though I didn't have an appointment

arn477

Apr 21, 2016

everything was done on time,my service person was friendly and on top of everything. the dealership was very clean. very professional. I would recommend you too anyone. Sarah was great.

Bruce

Apr 18, 2016

I was informed that I needed new brakes and roters. Stephenie gave me a loaner while my car was being serviced. As usual guest service was outstanding.

laura.f.renaud

Apr 15, 2016

I would highly recommend the dealer to family and friends. Bill was great and made us feel well taken care of. It was a great first car buying experience.

Lawrence Gage

Apr 13, 2016

I continue to find that Glassman excels in creating a personalized approach to meeting the service needs of its clientele. Being able to have the servicing of my vehicle coordinated by knowledgeable staff like Sarah Moilanen and Stephanie Cilli makes my visits an absolute pleasure. They also convey an integrity that always enables me to trust their recommendations for the servicing needs my Veloster requires. The Service Department creates an atmosphere of customer concern that is admirable..

todd.wolfe

Apr 12, 2016

Glassman Hyundai provided me with excellent service and a wonderful buying experience. My salesperson, Jeff, was remarkable. I would recommend Glassman and Jeff without hesitation.

Mitchell Harris

Apr 8, 2016

Glassman provides the whole package. I've bought my last three cars (Subaru's) from Glassman. My dad bought his last two cars there and my brother bought one too (amazingly Hyundai's) Jeff Stewart is THE man to talk to if you're interested in buying or leasing. Service and maintenance is a breeze. Everyone in the service department (writers, techs, cashiers, etc.) Provide amazing customer service. They're knowledge, friendly and always have my best interests at heart. Glassman gets an A+ in my book.

jen

Apr 7, 2016

They really go the extra step to make you feel welcome and comfortable. Bagels, donuts and coffee? Yes! They are also really fast! Was expecting a much longer wait for an oil change and tire rotation, but they had me on my way within 40 minutes. And they washed my car! Love this dealership's service center.

gtoboy455

Apr 7, 2016

Most pleasurable dealership experience ever. Unlike any other around. Salesman took the time to answer all of our questions and walk us through the entire vehicle, from hood to hatch. Treated with the utmost respect by all of the staff - even those that weren't helping us, checked on us to make sure we were being helped. 5 star rating.

Donald Nelson

Apr 7, 2016

This is our 4th Hyndai. Each car has been completely reliable and performed exceptionally well. My wife found the 2016 Santa Fe at Glassman Hundai with an exceptional price. The staff at Glassman has been professional and friendly throughout the process. Although there were times where i had to wait due to a busy period with customers, it was an overall pleasant experience. Arden and Jason were particularly helpful and friendly.

rtstone0

Apr 6, 2016

The sales persons and staff were informative and straight forward. They explained different options in order to achieve my goals, get a lot of car for little money.

bo1957mil

Apr 5, 2016

Satisfied with my experinces with Glassman. This was the second car I've purchased there in the last five years. They gave me an excellent deal.

nikkivoss

Apr 5, 2016

My recent new car purchase experience at Glassman Hyundai was just what I had hoped for - efficient, a good value and hassle free. I appreciated the friendly customer service I received from Bill Marx.

GotANewCar

Apr 4, 2016

Very good buying experience. I really enjoyed working with Bill Marx as our salesman. He was understanding and not pushy. He took the time to take various test drives and run multiple quotes. Moreover, Glassman's online prices are not like the typical Detroit smoke-and-mirror "big 3" pricing. They aren't gimmicks and unreachable. I'm glad We stopped in.

janet13

Apr 4, 2016

I went for the first time an got a oil change/tire rotation an the service was excellent!! I couldn't believe that I was out in less than 40 minutes. The dealer where I purchased my car has held me hostage for an hour an half the same service. I definitely will come back to friendly and quick service.

bamboozled

Apr 4, 2016

Great experience, i was introduced to everybody,service,finance,sales manager.Everything was enjoyable. i used the Internet and within a few minutes Tom was on my e mail and then phone. So we made a deal and everything went great.

dave

Apr 4, 2016

Tom was an excellent salesperson. No pressure, knew all the specifications and trained us on the features of our new car. I'm hoping that the service department is just as professional

James in Southfield

Apr 4, 2016

I had come in for a repair of my air-conditioner and while on the hoist they also made some vacuum pump repairs and did not charge me. I had a previous quote over $300 for that secondary repair that they did at no charge!

sportwife

Apr 4, 2016

I have bought cars from Glassman for many years. They continue to have the VERY best service department. Especially Stephanie..the best service advisor I have ever dealt with.I have bought other brands, and have not received the same level of detail from other dealers.

Suby123

Apr 4, 2016

Purchasing my car was quite simple with glassman. In fact other than the test drives Jeff took car of all my questions over the phone including financing which was seamkess!

leonard3778

Apr 1, 2016

The wife and I are completely pleased with the dealership personnel and our treatment during the purchase process and initial follow-up. It is also worth mentioning that we enjoy our vehicle and believe we made a wise decision to make this purchase, and to purchase through Glassman.

Bruce

Apr 1, 2016

Everyone is always very nice and as soon as I park my car they are there to greet me. I go and catch up on the news in the back lounge and pretty soon someone comes back and the car is ready.

forest4xwheeler

Mar 31, 2016

Said in early entry about what more I would like Hyundai to add to the blue link software for the 2016 model like the 2017 Santa models have.

Lynda and Robert Koby

Mar 30, 2016

The write-up person said it would take a hour and it did. She came to get me and escorted me thru the checkout procedure. My car was delivered to me clean. The waiting room was clean and there was fresh coffee

Foosball

Mar 30, 2016

I went to Glassman expecting to get a fair deal on both my trade in and purchase. Their trade in appraisal came in at $2,000 when I was asking $4,300. The sales person said "Well with the mileage we will probably sell it for $3-4K. Imaging my surprise when I see the car listed on their website for $7,500! I knew I should have went with my initial instinct and walked, however, the sales person was very persuasive causing me to doubt my information. In the end it was my choice to accept what they were giving me, as I was to naive at the time to think they were not being fair. I'll never go back nor do I recommend you going there either.

MGman

Mar 29, 2016

Just picked up a 2016 Subaru Outback.....what a great car and excellent support by my Salesperson Jeff Stewart....the transaction went very smoothly, all features were reviewed and a hands on demo on them. Introduced to the Service Manager and covered all aspects of service requirements in the future.

brianresac

Mar 25, 2016

This was easily the best deal and easiest purchasing experience I've ever had buying a new vehicle. I drove from Chicago and it was worth the trip.

Bonnie

Mar 24, 2016

I just bought a 2016 Forester Subaru. It is my second one. I have been dealing with Gllassman Automotive Group for almost six years. The staff here is knowledgeable, polite, caring, and friendly. In addition to the excellent work staff does, I always get a free car wash!

shantiayoung83

Mar 24, 2016

SALES STAFF WAS AWESOME, WORKED WITH MY SITUATION AND MADE SURE I GOT WHAT I NEEDED FOR WHAT I COULD AFFORD... I LOVE MY NEW ELANTRA!!!

JQL outback

Mar 23, 2016

This is my 4th Subaru! The sales and service staff are always friendly, helpful and knowledgable. They make buying a car a pleasant experience. Why would anyone go anywhere else?!

Michael Khoury

Mar 23, 2016

Another great experience. The explanation of what was done was clear and the service was done quickly and efficiently. This is the only dealer where I have had a good experience with service.

law007

Mar 22, 2016

As always its a great experience at Glassman. I always have fun and enjoy my time buying cars from these guys. I will always keep going back as long as they keep great people staffed there.

Brown.Delores 4

Mar 22, 2016

First time I owned a Hyundai and st first it took quite a bit of learning the gadgets but once I visited your dealership I will be back for maintenance.

Subguy222

Mar 16, 2016

This body shop needs an overhaul. The people are VERY nice, but the facility is less than inviting. With this being said, it doesn't make one feel great about leaving their expensive investment there. The work I had done was not done correctly the first time, there fore I had to return to get everything completed. As for the detail/clean up job after the work was done, I think my 3rd grade daughter knows how to clean a car better.

johnsote1

Mar 14, 2016

The service was outstanding at Glassman Hyundai. The staff greeted me promptly and I would definitely recommend this dealership to my friends and family member.

Lady Sparkle

Mar 11, 2016

I would greatly recommend others to the services provided. I did not even have time to drift off to sleep because I was waiting a long time. My overall ecperience was great.

GMOORE

Mar 9, 2016

The service professionals diagnosed the problem immediately and made the repairs within less time than approximated. They kept me informed on the progress and took care of my needs.

dardow15

Mar 7, 2016

I had a great experience working with Dave. I first came into the dealership on the advice of a friend. The entire staff was professional and friendly. I was given information about the vehicle and that's what sold me. I don't like the desperate acting salespeople you see at some other dealerships. Everything was calm and I felt more in control. The building was clean. Thank you, Glassman Automotive for making my purchase totally stress free. I also had the pleasure of meeting the president George Glassman. All of the staff including the service department are very friendly people.

Mawhorter,dan

Mar 7, 2016

The salesman was polite and his mentor was very knowledgeable about the car. They both helped to make it a very pleasant experience and professional. Would recommend to anyone looking to buy a Subaru.

patscar

Mar 7, 2016

Everyone did their jobs with courtesy and professionalism. The facility was clean and customer friendly. Thank you for promptly service. The estimated time for repair was met.

David715

Mar 7, 2016

The entire staff was very friendly, accommodating, professional and flexible. I very much enjoyed interacting with Jeremiah and Fred. The whole experience was very positive, and I would recommend Glassman Automotive to anyone thinking about new car purchase.

Jrenton

Feb 25, 2016

Was able to schedule service only one day out and had to change it that morning do to work conflicts that came up that morning. I was able to get serviced and back on the road in less than an hour.

Charli

Feb 21, 2016

Bill Marx gave me excellent advice on the best vehicle for my needs. He took the time to help me find and lease the make and model of Subaru that I wanted that day. Jason Salem handled my financing needs and was able to get me the best financing possible. I wanted to keep my payment within a certain range and he was able to do that.Both Bill and Jason were helpful, friendly, knowledgable and professional throughout the experience.

christycar

Feb 10, 2016

I live in the Upper Peninsula and drove 300 miles one way to Glassman Auto Group and would/will do it again. Stephanie should put on seminars on how good customer service should be delivered. She is a Pro!!!

luvmysubaru

Feb 9, 2016

The service representative, Sarah, was knowledgeable, thorough and friendly and helpful. I was given lots of details and the opportunity to ask a lot of questions. It was clear that she and the service technicians wanted to take good care of me and my vehicle!

chrono03

Feb 9, 2016

The Glassman group did a great job servicing my vehicle as part of the engine recall that affected 2011 - 2012 Hyundai Sonata's. They listened to me as a customer (i.e. i do my own car maintenance) and made a point of demonstrating that during the various discussions we had. I generally felt that they were receptive to my questions and did their best to provide meaningful answers. They also mentioned that because I do my own oil changes, that my vehicle takes an additional quart of oil, which is great to know. I would have figured it out anyway, but it is nice to have a heads up.

MARKSYMS

Feb 9, 2016

I knew what I wanted and Tom Kalmeta took care of me over the phone in one afternoon! I felt like I was his only customer. Perfect!

beeper

Feb 8, 2016

We were treated just like we are treated at the luxury dealerships for our other cars. I was very impressed with the service and friendliness of the people in the service department

Pamela980

Feb 6, 2016

Took time to explain the technical workings of the car; good listener and never interrupted my questions; respectable and knowledgeable salesman; I will refer My friends to contact Dom for their car purchases.

Sharons

Jan 31, 2016

Service was done in timely fashion, service people very accommodating, Clean waiting are. Estimate for repairs too high, oil change roatYing tires reasonable Too much paper work!!

jringear

Jan 28, 2016

I came in to evaluate the cost associated with maintaining my 2002 vehicle purchased from Glassman. The service provided by Sara and the new car sales person "Don" was excellent. I admired the approach used to afford me the opportunity of choice that was not overbearing and appreciated the manner in which the service required to maintain my current vehicle was dispensed. I left with good information and possible alternatives. In addition, I left with literature on a possible new vehicle for consideration. My visit was quite pleasant and convenient. The ease of service availability was appeasing

pmobley

Jan 25, 2016

All of my questions were answered effectively by Marcie.. She was extremely helpful and even arranged for the recall work to be done while I was there. My service was completed efficiently. I was in and out in little time.

PattyMcD

Jan 22, 2016

This is a top notch service department! Fast, friendly and efficient. They even gave me a loaner because my car required overnight for windshield replacement.

Crustache

Jan 21, 2016

I am a customer of the Glassmann service department now since 2007 for regular car inspection as well as for major repairs. The Service department has definitely improved over time, and since the last few years its awesome. I have to admit that I have my GO 2 person at the Service department but I love working with them and they understand my schedule and the service I am looking for.Thanks ....!!

glassmansucks

Jan 19, 2016

Went there Monday, 18 January to get a key cut & had the most horrible experience in a dealership ever. The people there were rude, & they didn't even know if my key needed programming there or not. Then the programming took 30 minutes. Wow. I'll never go back.

Lauramk2006

Jan 18, 2016

It was an easy drop off and pick up. All my questioned where answered and everyone was very friendly. The service area was clean and well kept. I would recommend to my friends.

Irisg

Jan 18, 2016

I trust what they say. I get my oil changes there & they never recommend services or products I don't need. Stephane is the best!

cdfink

Jan 18, 2016

My engine was replaced hassle free. I was given a rental car for the duration of the repair. The service representatives did everything they could to ensure my satisfaction.

S585j418

Jan 11, 2016

As always, I was given excellent service by Sarah on my recent visit. She is very kind, knowledgeable, and fast. Glassman and Sarah are first class.

karuch183

Jan 9, 2016

Completely satisfied with the service received at Glassman Subaru. Being new to this dealership and Subaru, was very happy with their friendly prompt service and the Subaru.

KKane

Jan 8, 2016

Stephanie greeted us on our way in and tended to our needs expeditiously. All team members encountered were friendly and extremely courteous. I would highly recommend this dealership for all service needs.

ggerth

Jan 7, 2016

My check engine light went on and I got nervous, I didn't have time to have it checked out and I am going to Chicago. Glassman Kia is not where I bought my car, but they took me in right away and I got my car checked out and out the door on my lunch hour. I will be seeing them again!

lynne

Jan 1, 2016

Mike was great! He was extremely responsive and accommodating. He did a great job of reviewing all the features of the car. He took me to parts to buy all weather mats in the parts department as well introduced me to the service area personnel

Farmington Michigan customer

Dec 30, 2015

The service personnel at Glassman Auto are friendly and dedicated to a great job. For over 6 years, I have not had any issues with the service or repairs performed. Service representative Stephanie is exceptional and knows her customers well.

Chinalorry

Dec 29, 2015

The staff are extremely friendly and very personable, especially Sarah. She goes out of her way to ensure customers are taken care of quickly. I love getting my regular maintenance done at the Subaru service center.

Jojo

Dec 26, 2015

The service personnel are polite, efficient, and will work to do a thorough job in a timely manner. Working with this service department is better than others I have worked with in the past. I appreciate the courtesy they show as well as the work they do.

Tash04

Dec 9, 2015

I have not been able to drive me car since the 26th of November and I bought it on the 16th of November. I still haven't gotten my plate and I have already put $350 in repairs for this car and have been quoted another four to five hundred before I can DRIVE it. The car had a bad cataylic converter, needs four ignition coils and spark plugs. I called Glassman and they said they would check the car out. They came and got it and dropped it back off in the same condition. I have been in contact with Mr. Michael Glassman who says he feels bad but I bought it as is. He did offer to do the tune up if I bought the parts.They quoted $110 a peice for these parts. I need four. So I have to spend an additional $440+ before I pay my first car note? Are you serious? I wish I would have went anywhere but here. I have a family to provide for. I work part time and have spent more than I should at this point. My car note is due on the 16th of this month. So I have driven this car 10 out of the thirty days I have had it because of this company's negligence to do any type of inspection on the used cars they sell or the fact that once you sign them papers they could care less.

Willow2015

Nov 23, 2015

Excellent experience! I highly recommend this dealership! They gave me a fair price for my 2011 Surbaru which I could not turn down! I am very happy!!!:)))))

ALLISON.BREDA3

Nov 18, 2015

These guys are awesome! They were very accommodating especially since my situation was difficult to work with. They definitely took care of everything I needed with a great attitude the whole time.

Keith 2011Legacy

Nov 13, 2015

Very friendly service team. Welcomed me immediately upon arrival. Provide detailed information on service to be performed and give you updates on progress. Very courteous.

kaylee165

Nov 3, 2015

Professional, quick and answers any questions you may have. Would recommend having any service for you car done at Glassman. Service personnel are friendly and informative.

ChipXT2016

Nov 2, 2015

Even though Chelsea Short, the salesperson that helped me with my purchase, mentioned she is not very experienced with the sale process, her colleagues were extremely helpful and supportive and I never had the feeling that I am in the wrong place or wrong hands. I return three times to the dealership for test drive and discussions and options and always found a responsive team and very straight forward answers that helped me take the decision to go with Glassman. During the vehicle delivery procedure Chelsea proved to be very confident and her vehicle functionality detailed and precise knowledge impressed me. She made sure I know where all the switches are and what their functionalities are.Jason, the Finance Manager, was very rigorous with the paperwork and transparent with all the costs. I admired his patience in dealing with my doubts if there was anything tricky in the entire deal. There wasn't.Thank you Chelsea, Jason and The Team!!!Ciprian

2015Forester

Nov 1, 2015

Made an appointment for my first 6000-mile service less than a week in advance. When I got there, the service team was very friendly, and I did not have to wait a long time before the work was completed.

saab97x

Nov 1, 2015

Service department staff not friendly; Brought car in to be checked for possible recall, had to pay $125.00 and advised of other issues with the car even with no services rendered. Major overpricing.

Hemc

Oct 30, 2015

Marcy took the time to explain in detail the service that I needed on my car. She truly made it a memorable experience. This was the best customer service I had at that dealership. They have raised the bar!

AT47

Oct 29, 2015

Originally the service estimated time was 1 hour and 45 minutes, but I was actually out of the dealership in 45 minutes! I loved the free car wash, and the last time I arrived, the driver and passenger side mats were vacuumed.

tiaa24

Oct 29, 2015

They wereally very help and honest about everything I wanted to know about the car I was purchasing the customer service experience was great love

genesis

Oct 28, 2015

Great location and also great customer service. I do all my maintenance work there and they always give a fairly accurate estimate on wait time.

casey

Oct 28, 2015

Very professional and finished the service in the time that was committed to me when I checked in the vehicle. I would bring my car back to this dealership in the future.

travlfan2

Oct 26, 2015

Very professional and helpful during visit Explained all workings about the car and the final purchase price.The signing of papers went smooth and the car was washed and cleaned

AnaCarmenLucius

Oct 26, 2015

Took our SUV in after hitting an awful pot hole on the highway and the car was un-drivable! Glassman Service, in particular, Brad, did a great job in taking care of the problem and keeping us informed every step of the way. All of the service people are really terrific here! We always bring our cars to Glassman!

RAEON

Oct 24, 2015

Dealership met my expectations. Employees were professional and courteous. The were helpful when finalizing the deal. Delivery of the car was faster than my expectation.

br

Oct 23, 2015

Done in a timely fashion, really appreciated car washing, service folks were approachable and listened to my concerns. Explanations were done at my non mechanical level- which was nice! It was a good experience as much as shelling out money on cars can be. (not my favorite thing to do...)

goblue123

Oct 23, 2015

My vehicle was addressed in a timely manner by the service rep, technician was very knowledgeable and a diagnostic was done to understand the problem and recommendation was given to correct the issue.

Cindy

Oct 22, 2015

Top of the line Service experience from Service Director to Service Advisor Marcey to the Service Tech. concerned, friendly, very knowledgeable. Not only did they fix my issue, they explained what caused the problem and how to avoid it in the future. Really seemed to care about me, I can help with that attitude throughout the service department. I have never been this pleased with a Dealership Service Department.

DiverDan

Oct 22, 2015

This is my second Subaru (first one lasted 15 years, still going strong when we traded it in), but my first from Glassman. Very impressed by the service-oriented staff. My first service was performed 15 minutes quicker than I expected. Maybe that's partly due to the fact that the car runs like a top.

Unagi1971

Oct 22, 2015

The sales staff actually responds to voice mails and emails with an incredible sense of urgency and they are very dedicated to finding the car you actually want. This is the second car I have purchased from Glassman and I would not go anywhere else in the future.

Fastcilli

Oct 20, 2015

Everything from top to bottom of my visit was amazing !! Very friendly , informative , and fixed right the first time ! I couldn't ask for a better experience .

bstjohn1957

Oct 19, 2015

The service department at Glassman is the best. Stephanie is always very friendly and helpful. There is hardly any wait time. I would never take my car anywhere else.

kiasoulman 2010

Oct 19, 2015

Took excellent care of my car, had it done when promised. Recommended services to be performed. Would use them again in the future.Very friendly staff.

Skampo

Oct 19, 2015

The Glassman Automotive Group Service Team is amazing! They are always able to get me in and out within an hour or less. Thanks guys!

sbroxholm

Oct 19, 2015

I came into the dealership for an oil change and thought I might need new wiper blades for winter. I appreciated the guy looked at my wipers, ran them and said I could get through the winter just fine with them. He also suggested that I wipe them down with rubbing alcohol so they would perform better. How nice was that! It is a good feeling to be able to trust your service representative.and that has been my experience for the past year that I have owned a Subaru!

1234475

Oct 16, 2015

minimum time spent processing claim. quick service, friendly staff. promised date was honored. offered pickup from home . vehicle looks great and rides well. amen amen

Exhausted

Oct 15, 2015

Collision Shop customer service is great. Cecil has done a great job keeping me informed and trying to taking care of problems on return visits, but I don't think they have any quality control for services provided. Vehicle has been there 3 times for issues with the same repair and could use a 4th visit, but this is exhausting. Either they are trying to push repairs out the door as quickly as possible or they have inexperienced technicians that could benefit from additional training.

Fatemeh

Oct 14, 2015

I have been in Glassman Automotive Group for changing the oil. The did very good job. my car does not have any problem. And, the staff were very friendly

CFREE1

Oct 12, 2015

Great costumer service and I would go back! Never had issues with the dealership and they were very helpful and knowledgible of the whole purchase.

karuch183

Oct 8, 2015

Employees were pleasant and friendly; helpful with questions and efficient with their service. I left the dealership satisfied and didn't have to wait for anything, a total commitment to service.

Dhiskeataol.com

Oct 6, 2015

I was promised the work would be completed in 1 hour and 20 minutes. It was completed in 50 minutes. Thank you. All of us are busy, but saving me 30 minutes was great.

CRBERRIS

Sep 30, 2015

I always felt that the employees of the Glassman dealership had been given excellent training on how to treat the customer, both at the time of sale and after when service is needed.

Karen

Sep 28, 2015

at the service department is the most efficient person I have seen! She is helpful, and very supportive! Service department should be very happy to have her!

jlh970

Sep 28, 2015

I was able to come in and get some warranty work done quick and painlessly. Brad was great!! Brad went and ordered my new parts and I was able to come back in the following week to get some recall work done.

jenniemc1970

Sep 27, 2015

Glassman was exceptional from lowing my current payment, no pressure sales, knowledgable and friendly staff, and following up with me after I initially came in.

VA PTA

Sep 24, 2015

I've been going to Glassman's Kia service for my vehicle for a little over eight years now and have always been wowed by the service I've gotten from Mike and his staff. I continue to give them my business even though I live out by Ann Arbor ... and yes, they're that good ...

jsjkgoodell

Sep 23, 2015

Quick, excellent service, Stephanie makes sure your service work is done in a timely manner and keeps you updated on the work being performed. Glassman stands behind their work.

WHITNEYBREW

Sep 23, 2015

I had a great experience at Glassman Hyundai! The prices were great and the staff was friendly. I love that when I went in I did not feel pressured to buy.

hlmyer

Sep 22, 2015

Very timely service and excellent attention to detail. I was given a new Outback to drive while my car was in Glassman's service department.

Frank.G

Sep 21, 2015

Very friendly and knowledgeable staff, Tom helped me out a lot with getting the car I really wanted. Definitely would recommend to anyone I know that is looking for a new car

MamaTater

Sep 17, 2015

Was a little sad I had to return for a job not completed. But, was happy with the service/apology. Bought a 2016 Kia anyway!!

Wayne

Sep 17, 2015

Excellent service and good customer service. Recommend you to others and will continue to use this dealer for future needs. Service personal were friendly and helpful

Nikk21

Sep 17, 2015

Sarah is excellent she really takes care of your needs, very knowledgeable, articulate and helpful. The service technicians are well trained. Overall a good experience.

KAREN

Sep 17, 2015

I was notified via a phone call to come in for my first oil change. I really appreciated because I'm so busy, I would have forgottem.

Shay

Sep 17, 2015

I am always pleased with the quality service that is given in such a timely manner.I've never had any issues with receiving proper maintenance for my vehicle.The customer service makes you feel like you are family. What's also important is they are very accommodating for individuals with busy schedules due to work. They get you in and out yet providing such quality service.Michael Welch, Service Director keep up the good work.

Musiclover

Sep 16, 2015

Love my outback! Service was attentive and thorough. Would definitely seek out Glassman for my next auto purchase. Arden worked with me to make my overall experience a good one.

Michelle16

Sep 16, 2015

Glassman Auto is a beautiful car dealership which has awesome customer service associates working for them. They will always be there for you-before, during, and after your purchase.I would definitely recommend my salesperson, Jeff Stewart to anyone looking to purchase anew or used car !!

Penguinpower

Sep 16, 2015

My great service started with Sarah, she was friendly and made me feel not only welcome, but special. She made sure I got the right service based on what the car needed to keep it running at high standard. The repairs were do in a timely manner and without errors.

kplagens

Sep 15, 2015

Jason was a great salesperson. He was professional and knowledgeable. He worked hard to earn our business. He has done a nice job with follow-up. The End

Ara Sanjian

Sep 15, 2015

I was happy with their readiness to taken my previous leased car (also from Glassman Kia) which had had a collision and had not been fixed yet because of time constraints. Because the insurance was ready to cover the repair costs, KIA told me that they would fix it themselves, took in the car as it was (damaged) and allowed me to lease a new car.

pat57

Sep 15, 2015

Great customer service. ALWAYS. Unfortunately, the problem was not resolved. Too much money spent for the problem not to be resolved. Need the technicians to take a second look. Didn't see the old parts. Unable to see what the technicians were describing about the car. Have to go on trust. Uncomfortable with that.

BELKIN

Sep 11, 2015

Great and professional service on all levels... This is my fourth Subaru from Glassman. Jeff STewart is an amazingly effecient, honest, and professionall employee. I would go to no one else.

tlc

Sep 11, 2015

The professionalism was paired with a true interest and concern in making the experience as pleasant and effective as possible. I feel that Stephanie and Kyle in particular went way beyond expectations in attempting to resolve my vehicle issues. I am a "born again" fan of Subaru!

MsGwenSims

Sep 10, 2015

Advisor was honest about how long the wait time would be. Unlike LaFontaine who had me waiting over 2-1/2 hours for an oil change.

anirudhhegde

Sep 9, 2015

Went for an oil change in the morning and had to wait for an hour till they completed. Staff was friendly and courteous. They had car washed and looked good and I haven't seen any issues in a week after servicing.

KYS26

Sep 9, 2015

As always I have great customer service when arrive at this dealerships. I informed Sarah of my vehicle concerns and she was able to have my vehicle diagnosed and repaired all in one day. I expressed to Sarah that I will have to stay and wait for the repairs due to I had no one to bring me back to the dealer and she was able to provide a loaner vehicle for me in which I had never had prior. Sarah is great she works hard to get the job done and does a phenomenal job every time I can't thank her enough for the great customer service she has provided me every time I have my vehicle service. All repairs completed here were always repaired to my standards and never had to return for anything.

Jeff&Deb

Sep 9, 2015

I received a customer follow-up call from Jason to inquire how our leased 2014 Forester was treating us, after a short conversation, I inquired if the was any pull-ahead leases available? Jason called me back with a sign and drive offer to turn the 2014 in and lease a 2016 Forester for less $$ and the dealership would pay for the 1st mo lease.needless to say we drove the 2016 home that evening.they even removed the trailer hitch I installed and returned it Great experiance overall-

Nico76

Sep 8, 2015

Thank you to Sarah for her helping and honesty! I can trust her and the dealership. I recommend this dealer! Thank you, you make me feel safe.

Outback Review

Sep 8, 2015

Brad and Sarah have always been incredible. They have assisted me with any problems that I have had.They follow up with service visits. I would recommend your dealership to friends because of these 2 individuals.Thank you

S585j418

Sep 6, 2015

Glassman Hyundai is a customer oriented business. They make you feel important, they go beyond making sure your service concerns are met. Stephanie is awesome!

hooah123

Sep 5, 2015

Our daughter had to drive to Portland, Oregon this summer for a job with the Nike Co. We asked Glassman Service to prep our daughter's Subaru for the long trip. With over 60,000 miles on her Subaru Forester, she made the long trip with zero problems from her "baby"! Thank-you Glassman Service rep's; (Sarah and Bradley) for getting our daughter's car prepped right!

Carole

Sep 4, 2015

Service department manager Sara along with auto-technician Kyle, have taken great care of my Saab. Their knowledge, personal attention and professionalism is outstanding! I have purchased cars from the Glassman family since the 1980's and remain confident in the staff and the Glassman service delivery model.

MgMan

Sep 4, 2015

The Service Department is very thorough. All requirements are explained, an estimated time is given and shuttle service is there if you need it. Very professional staff and service writer. You can trust them.

gayle

Sep 3, 2015

Did more work than needed and went out of their way to please me. I wanted an oil change and they got it done. Very pleased

S

Sep 2, 2015

First met Sarah the second time I came in for service. Not only was she friendly and competent, she has the ability to listen to the customer, pin point the main problem and get to the answer. She's shows patience, effectiveness and has the customer in mind. Always offers a revisit or phone conversation to the customer to solve any problem.

HH

Sep 2, 2015

I took my 2005 saab 9-2X for service. All the service and consultant Sarah helped me was great. I will recommend and take my car again.

gh6974

Sep 1, 2015

I was pleasantly surprised to be able to transact business and leave with the vehicle in the same day. Good financing rate. Pleased with upgraded vehicle.

Bless The Lord, Oh my Soul !

Aug 31, 2015

My experience with Glassman-Kia, specifically Dominique Johnson was amazing as well as the entire team ! I'd spoken with Dom briefly and I was very clear on exactly what I wanted. This was on a Friday and on Saturday...one day..the next day.. I came in, signed documents and drove off the lot in my new SOUL ! This proved to me that this young man was true to his word and was backed by a team of diligent professionals. He was polite, not pushy whatsoever, which impressed me. He was very knowledgeable about my car of choice. He doesn't pull any punches, He is straight forward and to the point ! No stress-No Mess and I value that as a consumer and because time cannot be replaced, therefore...it is not to be wasted. I appreciate and commend Dom and the team for NO Hee-Hawing and NO beating around the bush.....Dom & the team at Glassman just got the job done !!! from a satisfied customer...A.O.K

aikonom1

Aug 31, 2015

Arden Csolkovits was awesome! He was very informative regarding the vehicles. I ended up with a car i really like (2016 Subaru Forester) Always a great experience at Glassman, This has been my fourth car, and my family's 5th car. I will definitely be back :)

Liz

Aug 30, 2015

Like the staff..friendly..helpful. Use shuttle service which is a plus not offered by other dealers.. Dealership personal fair...prices are a bit high but I go here for the convience

Rick

Aug 27, 2015

I went in for an oil change and tire rotation. Everything went fine except they forgot to put my wheel lock key back in the car. The service advisor had to go get it for me. This happens quite frequently. I never know if they put the wheel lock in the trunk or glovebox or cup holder or under the seat or forgot to put it back in the car at all. I have to go searching for it. What if I had driven off without checking for the wheel lock and then needed the key at another time? I wish they would make a habit of handing me back the wheel lock personally instead of making me look for it or driving off without it entirely. Other than that, it's a great dealership service center.

SHKOSTYA83

Aug 27, 2015

Helped to choose the right vehicle and financing option for me, delivered documents to sign to my office and the car to my drive way!

newcaraug

Aug 26, 2015

Everyone I have dealt with at Glassman have been professional and honest. They listen to the customer's concerns and respond accordingly. I have always experienced excellent customer service.

jakkaye

Aug 25, 2015

My salesman was straight with me and did not have that bs put off attitude. I was in out of the dealership quickly with my new car.

nscott000

Aug 25, 2015

I am happy with my purchase and price of vehicle. My process was quick and painless. My sales agent was very knowledgeable and helpful. I will go to him when I trade up next year.

Wendy

Aug 24, 2015

I was met promptly and car was checked in quickly; I never mind waiting in the very comfortable waiting room with a cup of their good coffee and my book. The coupon I received via email was an added bonus

Helen

Aug 24, 2015

Great team of knowledge, experience and vehicle service. I trust the Glassman group to help me keep my car in outstanding condition for many, many years.

marv0721

Aug 22, 2015

My experience at Glassman couldn't be better. They got me a better price than I was expecting and they made the whole process very easy, simple and convenient. I wholeheartedly recommend them.

gcooper26

Aug 21, 2015

great , I've beening to to glassman for a number of years , never had a bad experience. a 10 everday and every way.ghreat great

riding happy

Aug 21, 2015

As indicated above, salesperson was the reason that this experience was great. He took great care in assuring that I was completemy comfortable with the decision that I made. Delivered the vehicle to my .place of employment. Explained in detail advantages of auto chosen. Would recommend dealership to others.

Seekpeace64

Aug 21, 2015

My car buying experience truly was fabulous. Very smooth and streamlined...never felt pressured or played. No games or gimmicks...not needed as the Subaru sells itself.

boughtASubaru

Aug 20, 2015

The sales person was patient even as we switched between different car makes several times. He was not pushy when we needed the space to think through.

sdrice

Aug 19, 2015

Coming in for oil changes in short notice, they've always been able to accommodate me. I can go in and know I'll be driving away in short order.Everyone is always so nice and friendly, helpful. and Stephanie is always a joy to deal with every time!

Subrau Lady

Aug 16, 2015

Very satisfied with the service I received during my recent visit, the timeliness, the warm and courteous greeting from the service representative. The facility was clean and appreciated the car wash.

Bonnie

Aug 14, 2015

I was greeted immediately upon arrival. Problem was taken care of plus an unrelated problem was looked at and solved. Thank you very, very much.

Subaru102014

Aug 14, 2015

The check in process was quick and easy. The customer lounge was clean and comfortable. Most importantly, the service work was completely quickly and accurately.

subaru_love

Aug 14, 2015

Wonderful, friendly greeting, and quick, high quality service. As usual, they wash my car after the work. I thinks this is the best dealer for Subrau.

Hitchiker

Aug 13, 2015

Always great and fast service. If service will take longer than quoted, someone will let you know. Also any added expenses that you will now have.

GJF

Aug 13, 2015

It is always a great experience when I come in for service at Glassman. They are fast and friendly and do an outstanding job. It is a pleasure to do business with Glassman.

MEGANR25

Aug 13, 2015

This was my first lease and Carol answered all of my questions and made it very easy for me. I am very happy with my Hyundai Sonata.

Melynda

Aug 13, 2015

Great service every time mike welch is very professional any extremely niceHe goes out of his way to be extremely Nice. Made me feel like part of the family

REEDALICE6699

Aug 12, 2015

I was very satisfied with the service and purchase lease of my new vehicle, the staff worked with me appropriately. I let them know my needs and they were met.

jeunesse27

Aug 10, 2015

OUTSTANDING customer service from each and every employee! Relatively short wait, compared to other dealerships I've serviced at. Will definitely return and recommend this location to friends! I liked that the service department was NOT understaffed.

Mil12Kia

Aug 7, 2015

Upon arriving for service there is always a warm and smiling individual to assist with your needs.The service rep that I death with, Stephanie, was able to tell me everything that my car needed. She was not aggressive in doing this, which makes you go on to get the work done. I also know that they will stand behind all of their service.

GSJMILLER

Aug 6, 2015

I got the car I wanted at the price I expected. We test drove 5 vehicles and found the Hyundai to be the best value for the money

CFINK0

Aug 6, 2015

The price was great. The sales people wear their perfect balance of helpful informative without being in anyway pushy. They gave me the space and information that I needed to make a educated decision.

Kiarondo123

Aug 6, 2015

This is a great dealership. The ladies in service were attentive and professional, direct, explained things well. They reviewed the service items needed on my veh. The service was great, The ladies in service are great. The turn around time was great as well

David567

Aug 5, 2015

Dealer ship near house convent and they do service promptly mostly in a day they match price too would recommend dealors hip and personnel there I need quick prompt service as well as promptness when I buy a car

outbackowner

Aug 4, 2015

Brought my 2011 Subaru Outback in for maintenance after purchasing it used. Sarah was very courteous in getting the car checked in and getting me acquainted with the shop. Stephanie took the time to address my concerns regarding what went wrong with the rear rotors.

ZACK_FELT

Aug 4, 2015

Was decent experience however car that I was specifically looking for was not available, was not told sales price outright listed price was with all applicable discounts such add student/military which I was neither. Wouldn't recommend.

PMAC

Jul 31, 2015

No surprises and efficient service. Everything was completely explained and completed on time. I would recommend the service department most highly and without any reservation.

shethree

Jul 31, 2015

They were efficient, prompt, and polite. The had my car ready at the date and time originally stated. Stephanie was very helpful since I dropped off my car after hours to have my car safely stored and transported from the dealership to the collision shop the next day.

New Purchaser

Jul 18, 2015

I called to get an estimate on a 2016 Outback (presently July 2015). The sales person, Jessica, told me that she can not give me a price because I did not provide her with a quote via COSTCO in which she could beat. All I asked her for was an "invoice quote considering I was going to go through the Costco Auto Program" so I could make an informative decision on which dealership I would order my new vehicle from. What she did not know was that I already had 2 other dealership quotes and both of those dealerships had no problem spitting out a quote, in a heartbeat. I was NOT impressed. If being candid is what the dealer claims than please do not play the # game with me. Just give me a quote and let me make the decision. To ask me how much I want to put down has NOTHING to do with the invoice quote, don't insult me, I know better. I also know that asking for a Costco quote in not your first rodeo, that could have been an easy quote.

SZWIREN

Jul 9, 2015

Car was well presented in every way. After a thorough run through of how to utilize all of the car features, dealership left the door open for me to return any time with further questions.

LBCOUNTS

Jul 8, 2015

I liked that I never felt pressure to purchase from them and the service was good. A few follow up difficulties but overall I am happy with my purchase. The price was more than I had expected even with good credit based on there tier system. Something to consider, if you see a car you are serious about insist they un your credit to see what you would be paying before you get too committed! But overall I enjoyed working with them,

Eraizada

Dec 22, 2014

Stephanie was really helpful. I have come to the dealership about the tire pressure sensor light issue about 3 times. This times instead of just resetting the check light. She order a new sensor for the tire pressure light as that was causing the light to appear again and again.

egelerman

Dec 19, 2014

Sarah went out of her way to make sure I knew what was happening with my car every step of the way. I was particularly grateful that I was able to get in without an appointment and had my car back before the end of the day. Also, I had asked for an expensive repair that proved unnecessary; kudos to Sarah and the crew for letting me know that I would not need to make the expenditure...rather than just going ahead with it and saying, "But that's what the customer wanted." An excellent customer service experience.

ShortyFinee

Dec 16, 2014

Good experience everytime... Came in for oils change and rotateing tires. No long waiting preoid. Very good custmer service.. Never had a problem with anything..

Mshetty36

Dec 16, 2014

I've had several cars over the years and I must say that Glassman is A1. I love my KIA Soul and when I take the Soul for service I receive luxury service all the time. The service people are friendly and they always greet you with a smile.

hctong

Dec 16, 2014

I have been coming here for 8 years for my Subaru Forester. No issues. Last week, I was driving to work in my Toyota Sienna (125k miles and was just serviced 2 months before) and noticed the smell of oil. This got worse so i felt I had an oil leak. the nearest Toyota dealer was about 10 miles away and I was about 2 miles from Glassman. I drove straight to Glassman. About 1/2 mile from the dealer, the engine started making a clicking noise. Just at the entrance to the dealership, the engine oil light went on for one second then went off. Even though, they are not a Toyota dealer, they took my car in. The engine oil tubing to the engine had worn out and was leaking badly. They ordered the part from Toyota and fixed it in 3 working days. The engine is working fine. They saved my car. If I had refused to see me and made me drive to the Toyota service, the engine probably would have seized and died on me, and I'd be looking for another car at this time.

Andrew Moxie

Dec 15, 2014

Steph in service is the best Thankyou for always being able to solve my car problems the best part of Glassman is the service department

autogirl14

Dec 14, 2014

Everyone was very friendly and professional. I also used the shuttle, which was very efficient and convenient. My service advisory Brad was a great help! Also, as an automotive consultant and a female they never tried to take advantage of what they may of thought as naivety.

sbackstrom

Dec 14, 2014

I met Mr. Glassman. He made me feel comfortable. Brad was handsome and nice. Listened to me and gave me the service that I requested.

mattlhicks

Dec 14, 2014

I appreciate your service and please keep up the good work. For the past 13 years I have received quality customer service from the Glassman team. Continue to place your cudtomers first and go the extra mile for them. Thank you.

Sherri Brown

Dec 11, 2014

Very efficient in service & time. Stephanie is always friendly and professional. I now drive past several dealerships to get to Glassman Hyundai. Have always experienced excellent service.

dealerrater1248

Dec 11, 2014

I scheduled an appointment the same day that I called. Had multiple things to fix and had them fixed within a couple hours of the initial call.

MaJohnson12

Dec 8, 2014

Had a favorable experience per usual with the service personnel at Kia in Southfield. I would appreciate coupons for future work done and would love it if they came to my email address. Overall it is an excellent service location, must be managed very well.

parisa.kh

Dec 8, 2014

I had two trips for oe issue to glassman and they had not fixed my car yet. They recognize the issue and asked me to let them to work on my car for a day and I rented another car for that they and they didnot fixed it. They needed to order another part. This issue is related to safety because of the condition and the heater cannot melt the ice on the front glasses. I also jad a issue with tire pressure and after three trips to glassman they still didnot find the issue.

gwmoore

Dec 4, 2014

I came in on Friday morning to get my vehicle's oil change. I did not have an appointment. Stephanie was very professional in scheduling the work and keeping me informed as to when the vehicle was ready. The outside of the car was washed before it was turned back to me. The work was done in a complete manner and on time, and at the quoted price. In addition, when I noticed that one wheel's air valve cap was missing, one service department employee quickly retrieved and installed the cap. This quiet efficiency by Stephanie and other dealership staff is what I have experienced EVERY TIME I come to Glassman Hyundai.George Moore

Subara

Dec 3, 2014

I have worked with Sara in service and she is very helpful and professional. She keeps me posted as to the timing .and I feel that she is honest

duanad

Dec 3, 2014

I took in my car for its first oil change and I'm definitely impressed with the service I received. Sarah immediately welcomed me, made me feel comfortable and answered all of my questions and concerns. She's very personable and I really enjoy her sense of humor! The wait time was extremely fast, compared to my visits to Belle Tire, and they topped it off with a car wash. With the wait time and Sarah's awesome customer service, I will definitely be a repeat customer.

tiffbutz

Dec 3, 2014

First time getting service done on my subaru and it was quicker then I am used to with Chevrolet dealership and customer service was friendly. I will definitely be back again!

JoniHG

Dec 3, 2014

What I like best about coming to Glassman is that every employee is concerned about my comfort and satisfaction. When I entered, there was a bit of a line, and someone acknowledged me and told me someone would be with me in just a few minutes. As I waited for my service, two people asked me if I knew I could take my laptop to an area with tables, where I might be more comfortable. I'm always satisfied with the service, but it's the people who set Glassman apart from the crowd.

meagbarry

Dec 1, 2014

Stephanie was really helpful, friendly, and honest, especially during the holidays which can be extremely stressful. She made asking questions easy, wait time was extremely fast. Thumbs up.

LaMoris Lowman

Nov 25, 2014

Service was great and timing was outstanding. I will return to the service department for my service needs. If I needed to work anymore work I shall return as stated above.

Natkaep

Nov 25, 2014

Every time I bring my car in I am treated like I am a part of the family. The staff is always honest and friendly. I actually moved farther away but still prefer to drive the extra miles to come to this location.

tracy.plant2

Nov 25, 2014

Excellent service and wait period reasonable. Staff very hospitable. The open wifi allowed me to use my phone and keep busy until my car was serviced. Would visit again. Wish they had the free carwash after service was completed.

darin hagaman

Nov 20, 2014

This was a very good experience. Quality of the work is most evident. The people were very helpful and possessed very much knowledge of their vehicles.

Hron01

Nov 18, 2014

Always have great service when I take my car in for service. The staff is very friendly and knowledgable. I have been a loyal customer and will continue to be as a result.

anharris

Nov 15, 2014

I am a new Kia owner and I have been to Glassman twice in the past 2 months. It's always a great feeling when you are greeted with a friendly face and smile, and professional attitude. That's what I have gotten from this dealership. The timing has been spot on, both times. In particular, Sara has been awesome on both occasions, assisting me with whatever I need. Thank you very much and I will see you in a few months for my next oil change!

tomforce340

Nov 14, 2014

The team at Glassman Auto Group always are customer focused on making sure you know what's going on and seeing that you're comfortable whenever you visit the dealership for any reason. The service manager even came out and greeted me while I was at the service desk.

Rosalind Powell

Nov 13, 2014

I am always satisfied when Stephanie assist me. She referres to me by name, explains n check everything. She also assures that I leave out a happy customer.

ayari mcdonald

Nov 13, 2014

They were really nice and my car was serviced in no time flat! The lady who helped me was really funny and she made sure I understood everything.

LaMoris Lowman

Nov 12, 2014

This was my fourth visit but unlike my first red carpet visit treatment has lessened. No car wash, no offer of a loaner vehicle after it is determined that more time is required to evaluate a vehicle. I would think something is in place or consideration when more than a one-day service visit?

travlfan2

Nov 10, 2014

very helpful and knew what I wanted done,Worked with me about getting further work done to my car.Kept me informed about the process

dspierron

Nov 7, 2014

I had recall work done, Staff was friendly, explained what was going to be done and how long it would take. G\They did a great job

darin hagaman

Nov 7, 2014

I liked the appointment idea and that it was kept. Everyone was very helpful and very knowledgeable. The young lady I spoke with initially was very helpful and courteous.

Eunwoo

Nov 6, 2014

It took and 1/ 2 hours for oil change. Far longer than expected. No one explained me what the waiting time is or why it is taking so long.

Dmccat

Nov 5, 2014

Service was very prompt and thorough. I was in and out in no time. This was my first visit to this dealer. I was very impressed.

mdcotton

Nov 5, 2014

I've been coming here for service on my vehicle ever since I drove my 2004 Hyundai Sonata off the lot 10 years ago. Excellent Service! Highly Recommend. Stephanie is the BEST!!

amandashartsell

Nov 5, 2014

I just went in for an oil change. They gave me a ride to work and then picked me up whenever i was ready. Nice and easy, no waiting. Great service friendly, responsive and very helpful!

Sribargav Raghunathan

Nov 1, 2014

Service was quick and everything was done well. Multi-point Inspection and all the issues I wanted looked at were checked and fixed. Overall very satisfied, as always!

cjones1

Oct 30, 2014

As an owner of a Hyundai Sonata, I am always satisfied with the service I receive at Glassman. Their staff is knowledgeable, friendly and consistent.

barbidoll7000

Oct 29, 2014

Service was quick, friendly and everything was explained in a very helpful and easy-to-understand way. Sarah had a great sense of humor which made the trip enjoyable and comfortable.

MoRiehl

Oct 29, 2014

This was my second trip back to Glassman Automotive within two months. My experience was excellent again! It was easy and quicker than I expected. Sarah was super nice and politely answered all of my questions. She worked with me on pricing (the best she could) and called me to pick up my vehicle around the exact time she predicted they would be finished. Overall experience.....5 stars! Melissa Riehl

loleta913

Oct 21, 2014

I have been very satisfy since day one, when I made the decision to buy me a Kia Sorrento , the whole experience was very pleasing, i cant wait until my birthday next year so i can trade my car in and get me a brand new one. Thanks from a very satisfied customer

Thomas Drowns

Oct 18, 2014

The one thing that impresses me about the service department at Glassman is positive customer interaction. The mechanics actually come out to greet you and discuss the car issues at hand. My tires were balanced perfectly.

jimmyhaddad

Oct 16, 2014

Stephanie was wonderful and took care of my recalls on my car and had me out of there 20 minutes before what I was quoted.

cjones1

Aug 28, 2014

Exceptional customer service! I brought my car in for a minor tire repair and service fast, employees were friendly and the price was fair. VERY Satisfied!

AnaCarmenLucius

Aug 26, 2014

Took the car in for a minor repair. The Customer Service Rep, Sara was EXCELLENT. The attentiveness and follow up was extraordinary. I was kept updated several times throughout the day as my car was worked on. I was asked about a couple of items that needed attention and about 2 recalls that I wasn't even aware of (recently purchased used car). I am so pleased with the service. Thank you!

lindagdetroit

Aug 26, 2014

This visit was unexpected... tire losing pressure, and I just called them and ran on over. Sure enough, there was a screw in my tire. They had me taken care of and out of there very quickly, AND washed my car to boot!

searay40

Aug 25, 2014

I could not be more pleased with the overall sales experience demonstrated at Glassman Subaru. From the warm reception as we entered the dealership, to working with our Sales Rep Arden Csolkovits, Jeff, Adam, and George Glassman. We were very pleased with our purchase and look forward to a long and enjoyable relationship.I would recommend this dealership for any of your automotive needs.

vsnabb

Aug 25, 2014

I am very pleased with the service I received. Jeffrey and Matt went out of their way to make sure I leased the best vehicle at the best price. I love my Subaru!

lellisa

Aug 23, 2014

I had a lot of issue going on with my vehicle, Sarah in the service department was a great help, she was honest with me about everything that was wrong with my vehicle, I was upset about the price of getting my vehicle fix, but after Sarah explain to me the importance of getting it repair, it was worth it in the end, I'm so glad I listen to her, Kia services department has never steer me wrong, and I will always be a returning customer

apols021477

Aug 21, 2014

I will be returning here for any issue with my car in the future. Thank you thank you thank you! Sarah was so helpful and informative.

Aarsvark3

Aug 20, 2014

Glassman Subaru is a friendly, efficient, and professional dealership. Quick service, as well as a thorough information. Jeff helped me get a new Imprezza despite the high demand, and was great to work with. Highly recommended!

banks331

Aug 18, 2014

Since I have had my Kia, Glassman has been my go to dealership, they are always accommodating and professional. Just recently I called to get an oil change and they were able to let me walk in within 30 minutes to handle my oil change, and I was out in no time. Definitely recommend Glassman if you want professionalism and a customer friendly environment.Thank YouAnita BanksProud Kia Owner!!!!!

suereink

Aug 16, 2014

I had an excellent experience at the service center. Was greeted in hospitable manner and service person retrieved something that was needed from the car.

lindagdetroit

Aug 14, 2014

Stephanie is always amazing, making sure that everything my cars need is just taken care of super fast. I know that she will be up on any recall information, as well as the maintainence schedule. Love her!

jocarol48

Aug 14, 2014

I don't recall ever going to a dealership for service that had such friendly, courteous and helpful service reps, and I've been driving MANY years. They check in on you, while you're waiting to make sure you're comfortable and personalize the visit. I am constantly complimenting the service to my friends. Keep up the Good work!

ophelia.black.96

Aug 13, 2014

Customer service is excellent at Glassman, They are prompt, friendly, remind me about my coupons, give me a car wash every time they service my Subaru. Always in good spirits I feel like I am in good hands at Glassman.

Mil12Kia

Aug 13, 2014

As usual I was greeted with a smile and the service rep is always eager to render quality service. Questions are answered with completeness. I was fully satisfied with the service that I received.

Nikk21

Aug 13, 2014

Extremely professional, courteous the service staff is a pleasure to deal with. They make sure they not only understand your needs but also explain recommended services without pressurizing to get it done. Sarah and Stephanie are simply amazing thanks ladies for doing a wonderful job.

schultzdavedealerrater

Aug 9, 2014

Great experience overall -- Tom was very helpful, technical, and made the purchasing experience good. Came over from Dunning where the tactics were typical used car sales -- even for new car inquiries. Needless to say, it was worth the trip. Glassman has a no nonsense approach and makes the car buying experience great.

shawn101

Aug 5, 2014

Steering wheel started peeling a few days ago. Took it in and they Ordered me a new steering wheel under warranty. Awesome service.thanks Stephanie.

maszemo

Aug 4, 2014

My rear view mirror came off in my hands when adjusting. I called the dealership, took my car in the next day to have the problem checked out to see what the cost might be to fix it. MUCH to my surprise, Sarah came to me in the customer waiting lounge, which by the way is very comfortable, and told me that it was an easy fix, my car was ready and lo and behold I did not owe anything. What a pleasant surprise. How wonderful was that? Very wonderful indeed! Thanks so much to Kia and to Sarah.

alugo24

Aug 2, 2014

Walked in and had a great experience from beginning to end. Salesman Mike was professional and knew his product. Was in and out within three hours.

newzstar82

Aug 2, 2014

Really took the time to address the needs of the vehicle and answer any questions concerning the vehicle. I was able to get in and out without having to wait an extremely long time!

miketuckker

Aug 1, 2014

I wanted to buy a car. The salesman was very nice and trying to help me with my questions and he had to consult his manager for the price, etc. The sales manager was very rude and unfriendly. He almost kicked me out of the place because I was asking for a reasonable reduction of $1,500 from the total. There should be more friendly ways to communicate with the customer I guess. I am disappointed.

JoniHG

Jul 30, 2014

I recently brought my Kia Soul in for service and, as always, was impressed by the professional, friendly service I received. Staff members seem genuinely happy to help and explained the services. They also explained a recommended service, and didn't pressure me when I opted not to purchase it. The waiting room is always pleasant and well-kept, and my service was completed promptly, including a car wash. Stephanie and crew have earned my recommendation.

walkertim79

Jul 26, 2014

I need to say a very nice dealership building and the initial experience was very good, until I enter the door. I went to buy a Hyundai Tuscon and unfortunately the salesman did not know where car was, I almost could not get any good product information about the car and no good answer why I shall buy the car. The worse point was that I felt, it was almost true what they tell about "Used Car" people and their tricks. It was a used car and do not expect that all is like new - but for the salesguy the car was perfect and the scratches/dents was not there etc. I was told the car did not had any accident. But, at the end there was a good accident in the report. Then, they told me this was not actually an accident etc. I lost my trust and the sales guy was arrogant as well. Although, I was impressed with the Hyundai 100.000 Warranty, after this experience, I bought a car from another dealership and another brand which was a very good experience! On the other-side, I see their are good reviews as well in this site - I feel that the dealership wrote most of the good comments! Because, a friend of me went to this dealership as well and had a similar experience.

joycewoods79

May 1, 2014

I am impressed with the warm greeting I get, the respect that is given to me. and the work is always correct, So thank you.

Grizzly99

Apr 21, 2014

In early February of this year I discovered that my 2009 Forester was experiencing a very common problem that Subaru's exhibit, misfire due to oil leaking into the spark plug wells. Although most won't see this problem until 100K miles, mine started to exhibit it at 75,000 miles. After I researched this issue and found that this was a common problem and a very easy one to correct, basically $50-$60 in parts and a few hours in the garage I thought about doing it myself, but because of the harsh winter in Michigan and the weather forecast not so favorable for temperatures for the week, I decided to take it to Glassman, where I had purchased it, for repair.The day I took my vehicle in I called Glassman in the morning first and explained to the service rep the issue I was having and that I have already confirmed that this was the issue, so I asked for quote to decide if I would have the repair done there. Figuring this was a common issue with Subaru's they should have this service experience and it should be reasonably priced. On the phone the rep quoted my around $450, which seemed a little high for the parts cost, but since it was winter and needed to be done A.S.A.P before further engine damaged occurred, I decided to take it in.Of course when I got there they wanted to sell me other maintenance services, brakes, oil, etc... I told them I have taken care of all those items and didn't need them and that I only wanted the spark plug grommets and valve cover gaskets changed to remedy the current issue. I also told them I didn't need anything else like spark plugs and wires, because I work for a Auto supplier and could get better quality parts for far better pricing. Anyway, I left the dealer with my vehicle so they could confirm the issue and get back to me with the exact pricing.About an hour later they called back and confirmed what I had told them was the issue and with a repair price of over $900, so I asked for what and even though I had told them earlier, they still priced in oil, oil change, spark plugs and wires. I asked them to please re-quote for just the grommets and gaskets, which is only about $60 in parts. About 15 minutes later they called back with a price of $720. Again I asked if that was correct and the service rep even confirmed that it was just the grommets and gaskets and that the part price was around $60 and the rest was labor. I told them that was ridiculous for a 2-3 hour job and that I would be coming to pickup my vehicle.When I arrived to pickup my vehicle they charged me $111 as a diagnostic fee, for something that took them all of about 10 minutes to check, the reason I know this, because I did the same thing the night before and that's all it took me. Just to note, Sellers Subaru only charges $50 diagnostic fee. I ended up doing the repair my self in a cold garage, and for my first time only took me about 3.5hrs and $60 in parts. Needless to say I will never be going back to Glassman again for service or purchase. One note, during this whole process I was very cordial to any rep that I talked to, I never lost my temper and I even explained that I work in the Automotive field and have experience working on cars. I still felt like they were trying to take advantage of me, or didn't want my business.

Phred1999

Apr 11, 2014

16 wheeler had its back wheels create a very large pothole with sharp edges immediately in front of my Hyundai. When I finally got the vehicle to the side of the road I had the two right side tires shredded, the wheels bent, the shields torn off and the right fog light destroyed. It was towed to Glassman Hyundai service. After getting approval from my insurance carrier, with a big assist from the Glassman service staff, I had approval for all the needed repairs. The work done was fast, complete and, most importantly, done well. My car is back to its prior status and running well. Nice job done by all at Glassman.

lorrianne

Apr 6, 2014

Today I drove out of the Glassman Subaru showroom in my brand new Subaru Legacy! My husband had a difficult surgery last week and has been recouperating since. He has been in pain, worried about unexpected results he has experienced secondary to the surgery, etc. I have never purchased a car alone, however, my car was totaled last week prior to his surgery. Needless to say, this confluence of events has been more than a litle stressful. We did a ton of legwork via computer over the last week. I was barely able to recall who I spoke with, what dealership they were from, and what I was quoted. Eventually Tom and I connected and he was amazing. The experience couldn't have been smoother or more pleasant. He has the patience of a saint. Even once we thought we had made our selection and he had run the final numbers he didn't hesitate to circle back to the various model options and run the numbers once again in response to my second guessing my choice. I would recommend him to anyone and everyone I know without question. I believe George helped me finalize the paperwork. He was so funny and, more importantly, generous with his time and information. Sometimes it's hard to know the right questions to ask. He didn't wait for me to ask...he just ran through a plethora of invaluable information which was invaluable. Tom and George, your services were very much appreciated, and won't be forgotten. You've earned a loyal customer.

tarsenault

Mar 10, 2014

I contacted Glassman Subaru via website , it was quick and easy to do . Within a hour or so I received a phone call from Glassman Subaru and made a appointment to test drive a Subaru Outback the very next Saturday . During my visit on Saturday March 1st I test drove the Outback . I explained to Michael Beach that I was going to purchase a car in the next month or so and needed to test drive some other brands before I made up my mind . 2 points that are very important to me as a customer :1)Michael was very understanding and did not try to pressure me at all , which I really appreciated. 2)When I decided to buy the Outback Michael had everything lined up so that I spent less than one hour the day I purchased/picked up the car . These 2 points made my Subaru purchase a very good experience .

RonnieKorelitz

Feb 28, 2014

My family and I have been customers of the Glassman Automotive Group for well over 30 years and each great experience has kept us coming back. Today 's experience was just as wonderful! I did not expect to purchase a vehicle today, but my salesman, Tom Kalmeta, truly went out of his way to make this happen for me, and I am so very grateful. Also, their service department deserves kudos for the fine customer service and workmanship they provide .SincerelyRonnie Korelitz

msunorganized1

Feb 13, 2014

I purchased my Hyundai from another dealer which was extremely far from my home. My SUV needed service and Glassman was closer so that's where it went. I had some issues that were solved by very professional and courteous service people. Sandy and Stephanie were so professional and courteous even when I was very discouraged by my service at the other dealership. Because of the care and respect I received from the Glassman staff, I will be doing all of my repairs and business with Glassman. I have also recommended that my daughter who is a Hyundai owner, that she use Glassman for all of her service needs. There was also a service person named Jason who was the highlight of my day. When I arrived first thing in the morning I expected things to be a little sluggish. Jason was very enlightening and refreshing at the start of the day. I trusted leaving my car in his hands. They keep you posted on how things are coming along with your vehicle. They just have overall great customer service!

faewych

Feb 11, 2014

Stephanie is absolutely great! I had a Kia prior to my Subaru and have always had wonderful customer service from her. She is the reason I stay with Glassman service.

Sportage2014

Feb 10, 2014

Michael Koontz was my salesperson and I am so glad. His dedication to my complete satisfaction deserves much kudos. I came in with a list of things I wanted concerning my new vehicle and an exceptional amount of questions. Michael was extremely patient and understanding of my needs. Not one time did he make me feel uncomfortable or rushed; whatever time I needed thats the time he spent with me. I was in the showroom 4 times before purchase of my new vehicle and each time Michael greeted me with enthusiasm and genuine professionalism. Needless to say, my new vehicle a 2014 Kia Sportage EX is an absolute joy to drive and a lot of my joy I grant to Michael because he made sure I was extremely knowledgeable about my vehicle before I left the lot. He worked very hard for me and I really appreciate his efforts. Including my new vehicle I have acquired 5 vehicles from Glassman and a large reason is due to the customer service and consideration from salespersons such as Michael Koontz. Glassman is hands down awesome and I have enjoyed every experience and will continue to do business with this outstanding dealership.

HelenaDing

Feb 7, 2014

Michael was professional, upfront, knowledgeable and trustworthy. I visited Michael first (but didn't get a quote on my Kia) where I learned all about the Subarus. With due diligence, I visited another Subaru dealer where I was low-balled on a trade in. After checking out both the Forester and Outback and getting pricing I considered just getting snow tires for my current car so I let Michael know this just wasn't the right time to purchase. He was polite and understanding. A week later, after doing the math on tires and with Michael's pointer that "I had only 7k miles before my current car could be resold as Certified", I was back in contact with Michael and I feel like we both came out ahead on the sale. Love my new Subaru. Would definitely recommend Glassman and Michael Beach.

osage

Dec 23, 2013

In The late summer if 2012 I bought my beautiful 2013 Subaru BRZ from new sales car Tom Kalmeta, he was very nice, easy to talk to, and I trusted him. Since my car was a special order he kept me updated on it's arrival time which was about 6 weeks. I would recommend this gentleman to anyone using this dealership. I had to have a tire and rim service done in Mid December of 2013. I was extremely concerned due to my enthusiastic fondness for my car. This is were I met assistant service manager Stephanie Cilli. She understood my weakness of having to leave the BRZ. She assured me it would be carefully and properly left inside while waiting for new rim and tires. She was true to her word and I can't thank her enough. To any car enthusiasts, worry is part of the wait. This car is very special to me and I couldn't list all the reasons the BRZ is well worth looking at and investing in . I met the dealership owner Mr. George Glassman and told him personally of my experience with Tom and Stephanie. I can't thank these 2 people enough for making my driving experience even better. Tom for his patience and help getting me the BRZ and Stephanie being so mindful, and knowing anytime I have a problem I can feel rest assured my car will be in the best hands. This whole interaction has made me realize that I chose the correct dealership (Glassman Automotive Group) which makes my driving experience a complete joy. Laurel N. Cook /Southfield, Michigan

marsha4325

Dec 3, 2013

Leasing my new Sorento with Glassman Automotive Group was the best experience I have ever had at a dealership. I definately will be returning for future cars. Michael Anderson was awesome. He explained every detail about the Sorento. I have never had any sales representive do this for me. Everyone was very friendly and made me and my husband feel very welcome. Fantastic dealership!

hvancleef

Nov 6, 2013

This is my 2nd Kia. The experience at Glassman has been really amazing and I cannot recommend them enough. From sales to service, I always feel very well taken care of and communicated with clearly. Really top notch dealership!

kharris681

Aug 30, 2013

My overall experience at Glassman Automotive is far above my expectations.The service department is great the staff is friendly and helpful. Repairs or maintenance are correctly done and they take the time to explain what was done. I have to mention above all that the service given to me by Stephanie, my service rep and Mike, the service manager was one of the main reasons why I brought another car from Glassman this yearthey are the best hands down.Jeffery, my sales rep, was also great. He was very patient and took the time giving me buying options and showing me the vehicle, going over all of its features. The hardest part of the sale was saying goodbye to my old Santa Fe.If asked I would highly recommend Glassman Automotive to anyone seeking a new or used car.

JasonBarnesUSA

Aug 22, 2013

I initially dealt with Glassman Kia only through email. Gary was very helpful from the beginning. He responded to my emails right away, and they always included answers to any questions I had. We settled on some numbers and I was pleased to find that he stuck to those when I arrived at the dealership. While there, he had the paperwork ready for me and the vehicle was also. I was even informed of some small extras that the vehicle came with that we had not discussed prior, so that was a nice surprise. The process was very quick and easy. I could not ask for a better experience.

chadon1978

Aug 20, 2013

My mother and I had a great experience at the Glassman dealership. John Pospy greeted us at the door and was extremely helpful. We ended up being approved for a 2011 Hyundai Sonata and drove away that day. My mom is very happy with the vehicle however we have heard some knocks and the car has hesitated during acceleration, which appears to be an early transmission concern. I will be bringing the car in for service in the next few days. Please know that John was great. His knowledge and experience of working with people was evident.Rena PiersonDonna Chavous

srbl62

Aug 16, 2013

My lease was due at the end of August, 2013. I had had a very bad experience at an (unnamed) dealership the day before so I was not looking forward to stopping in. When my husband and I pulled up to the dealership Mr. Hagan greeted us and introduced himself. We went in, sat down and went over in details of what I could afford and what I was able to put as a down payment. Everything is up to date now but a couple of years back, I became ill and some things got behind in payment. Mr. Sakakini worked very hard for me to get approved for my car lease. We went for a test drive and Mr. Hagan showed me some of working of the car. He even drove us over to meet the service crew. They were all very pleasant. I am so pleased with my new car. They treat people like people, not like numbers. Thank you

gregcahillane

Aug 13, 2013

I got the car I wanted at a fair price and a great loan. I met the employees at the service department and look forward to a long relationship with this dealership.

treese11

Aug 12, 2013

I knew the car I was interested in when I visited the dealership. Gary met me and listened to me rather than try to fast-talk me. He was up front and honest. And I could tell he is a true 'car guy,' not just a car salesman. He worked fast and we made a deal. He made the used car buying process smooth and easy.

roy50

Aug 12, 2013

very good and great service would love to go them for all car deals, good manners excellen customer service, highly recommends their service to all.

kwheatley

Aug 9, 2013

Alfonz , Melissa and John were professional and kind. They made a hard time, easy. God Bless you all at Glassman. I have payments I can afford and a vehicle I love and it is one of my favorite colors, thank God

Mariepaul

Aug 5, 2013

The employees were all great and very helpful and friendly. They worked hard to make me happy and seemed genuinely concerned with finding the right car for me at a price I could afford.

Allenbock69

Aug 5, 2013

From the moment I decided to get my new Santa Fe my buying experience was great. I bought my new car from Glassman because the service department took such great care of my first Santa Fe I bought from them. The staff are friendly, accountable and accessible...even the owner knows my first name. Love the new car!

Akimac22

Aug 2, 2013

This is my second purchase from GLassman Hyundai, and I can say that every time I come here I receive quality service. I recently leased the Hyundai Santa Fe and from the moment I walked into the dealer it was a pleasant experience. I was greeted at the door and was taken around the lot to pick the vehicle that I wanted. Once inside they were able to stay within my price range. The financing didn't take hours, it was great because my kids did not get restless before we were out the door. I service my previous car there, and I plan on servicing my current vehicle there. The staff is fast and friendly from every area. I would definitely recommend Glassman to all my family and friends.

janniemh

Jul 19, 2013

This is my second Subaru, both of which I purchased in Tampa at Mastro Subaru. Got great service there and when I moved to Detroit area, I worried about getting good service in American Automobile town. No worries now. Glassman service is great and the people, especially Kim Rundel, do everything they can to help their customers. Service is quick and one thing I really appreciated was if I asked to have something checked and it didn't need service after all, they didn't do it anyway and charge me. Thanks Kim and Glassman!

SteveBommarito

May 7, 2013

This is my third vehicle purchase from Glassman Auto. Each time I've found the sales staff to be very knowledgeable and helpful while at the same time I felt no pressure at all. These are attributes I definitely appreciate when I'm looking to buy a car or any other big ticket item for that matter. They also had plenty of stock to choose from and were very patient with us as we wanted to test drive a number of the different models before making a decision (once again, all the while applying no pressure on us to make a purchase). I would recommend Glassman to other buyers without hesitation and in fact will very likely be shopping there again when my current vehicle is ready for replacement (which may be a while since Subarus are so reliable)!

RayBuck

Apr 7, 2013

Looking for new Subaru. We were told they were giving "great deals" on last years models. Made us wait and wait for "manager" to come up with a price. When they finally did,after almost an hour, it was the vehicle sticker price! This was a last year's model vehicle folks. We walked out! We wasted some time but they lost a sale. There are a lot of other dealers so I don't understand their questionable practices.

eastlake93

Mar 2, 2013

I purchased a vehicle from Glassman Kia a great price. My dealer was quite knowledgeable and helpful. I had an issue, but the owner George Glassman, called me within 5 minutes of reading my issue. The owner really took my situation to heart and called me personally to resolve the issue. I was happy to purchase the automobile. Mr. Glassman even called me again to follow-up to assurance everything went well. They really take customer service seriously and I appreciate that. I will definitely purchase a car from them again.

Puppy girl

Apr 5, 2012

Have had my Kia serviced at glassman since I purchased it. Nice people to deal wirh. I needed a ride to work and they dropped me off and picked me up when the car was ready.

Jmge

Dec 26, 2011

The service people were incredibly nice and explained everything to me. They even found that my front headlight was out even though I only came in for a recall and oil change

Fastcilli

Dec 19, 2011

I was having some issues with my vehicle which had over 60k miles on it, the mechanic told them what was wrong which the service advisors relayed to me as part of it still being under warranty! I was so happy because I had no idea I still had warranty and it was their knowledge that helped my vehicle get repaired under warranty....I also had some other maintenance work performed and I don't think I have ever been happy to spend money at the dealership until today!

susan sears

Nov 22, 2011

Scheduled maintenence is very expensive. I was told that I would be informed of any specials current or upcoming when I scheduled my vehicle for maintenence. I was not. I paid $890.00 for 30k maintenence and when I went home that night there was a coupon for $100.00 off in the mail. They refused to apply the discount so I feel cheated and will not return to that dealership for service.

giveitashot

Sep 22, 2011

I had trouble getting them to explain why it takes a half hour to replace a rear wiper arm. $46.00 was labor the rest of the $102 was the cost of the wiper arm. Also, although I paid $113 to find out why my power locks didn't work, the under qualified service manager couldn't tell me why they didn't work - But he assured me that the switch I installed AFTER my battery died, is what caused my battery to die.The reason I installed the switch was because the battery would go dead and the doors would lock and unlock on their own due to the problem within the power lock circuit. I found that by pulling the fuse for the power locks, the battery would never go dead and the locks would stay locked until I manually unlocked them. The main problem with pulling the fuse was that my power sunroof is on the same circuit - So every time I wanted to open or close the sunroof, I had to re-insert the fuse. That quickly became bothersome, so I simply installed a switch by running a wire from the upstream (hot) side of the fuse panel through a new in-line fuse holder, then to the new switch I installed and then another wire back to the dependent side of the fuse panel to continue the circuit to the sunroof and locks. This allows me to turn the switch off at night so the locks stay locked and the battery doesn't drain. But I can flip the switch back on just long enough to open or close the sunroof with minimal inconvenience. I also paid several hundred dollars (yes, same visit) to have a Tick, Tick, Tick sound under the hood repaired. Guess what? It still Tick, Tick, Ticks.The service manager was extremely unprofessional. I love the car - I've purchased 3 Hyundai's in the past 8 years. But I won't be buying anymore cars from The Glassman Group ever again due to their terrible service ethics.

Keithec

Jan 7, 2009

Spoke with Chris on the phone in reference to the following recalls. He informed me that even though it's a recall issue there's still a $99 inspection fee. Sorry, I shouldn't have to spend $99 to have a recalled item "inspected".1997 Hyundai ELANTRA RecallItem Affected: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLYDate Announced: 8/24/2000Description of Recall:VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE EVAPORATIVE EMISSION CONTROL SYSTEMS CAN APPLY EXCESSIVE VACUUM TO THE FUEL TANKS DURING THE CANISTER PURGE CYCLE. IF EXCESSIVE VACUUM IS APPLIED, MINOR FUEL TANK DISTORTION CAN RESULT. A SMALL CRACK COULD DEVELOP ON THE UPPER FUEL TANK SURFACE. THE "CHECK ENGINE" LIGHT WOULD THEN ILLUMINATE AND, IN SOME CASES, THE VEHICLE DRIVER MAY NOTICE A GASOLINE ODOR.Action Needed To Fix It:DEALERS WILL PRESSURE CHECK THE VEHICLE'S FUEL TANK TO DETERMINE IF IT HAS CRACKED. IF THE FUEL TANK HAS CRACKED, IT WILL BE REPLACED. 1997 Hyundai ELANTRA RecallItem Affected: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLYDate Announced: 3/29/2000Description of Recall:VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE EVAPORATIVE EMISSION CONTROL SYSTEMS CAN APPLY EXCESSIVE VACUUM TO THE FUEL TANKS DURING THE CANISTER PURGE CYCLE. IF EXCESSIVE VACUUM IS APPLIED, MINOR FUEL TANK DISTORTION CAN RESULT. A SMALL CRACK COULD DEVELOP ON THE UPPER FUEL TANK SURFACE. THE "CHECK ENGINE" LIGHT WOULD THEN ILLUMINATE AND, IN SOME CASES, THE VEHICLE DRIVER MAY NOTICE A GASOLINE ODOR.Action Needed To Fix It:DEALERS WILL PRESSURE CHECK THE VEHICLE'S FUEL TANK TO DETERMINE IF IT HAS CRACKED. IF THE FUEL TANK HAS CRACKED, IT WILL BE REPLACED.

abby

Sep 30, 2008

To whom it may concern,I have to complain about Glassman's manager-MIKE, very unprofessional, unpolite,frustrated when asked questions; during the whole conversation his voice was raised (yelling!)to the point that his blood pressure was raised too!...Most likely I have disrupted his dinner, since he was still chewing when he introduced himself.Also his employee Brandon- polite, but and unexperienced, he did not have one answer to any of the questions, he had to leave his desk to ask his manager Mike, after each question...Very unpleasant experience at Glassman, most definetly I will not recommend this dealer my family, friends, co workers, etc.Waste of time!

spotlight

May 29, 2007

I'm just warning potential customers NOT to make a deposit on a vehicle with Glassman Hyundai. I made a deposit on a new vehicle and now it's 15 days and counting and I still have not received it back. They take the deposit out that day and take all the time in the world to place it back into your account (that is if they do actually place it back into your account!??) When you make a deposit on a new vehicle, the Salesperson states that it will be refunded to you in 10 business days. What a Joke!! I have called this dealership twice and emailed them as well. The salesperson whom I was dealing with all of a sudden forgot who I was and then said he would look into my deposit and give me a call back. Did I receive a call back? Nope, Not even a peep! I'm just glad thta I didn't actually purchase a vehicle from them, who knows what would have happened the! Thanks a lot Glassman! I'll be sure to tell all of my friends and family of your business ethics!