Used Cars for Sale at Grand Prairie Ford in Grand Prairie, TX

Neveragain

Oct 5, 2016

Do not trust their service department. They were ready to tear down my engine and possibly charge me over $800 for a non-existent problem. Took my vehicle for a second opinion from a trusted mechanic who told me he couldn't find anything wrong with my engine. Been driving fine ever since.

J Foltz

Oct 1, 2016

Service department is great! Work always done right and quicK.

Doris C

Oct 1, 2016

I bought a new car and worked with a salesman by the name of Nick. He was great and easy to work with. Love my new car!

Michael

Oct 1, 2016

I purchased a new truck recently and love it! I found the exact one I wanted. They have such a good selection. Thanks to Ben for his help.

Deb B.

Oct 1, 2016

I get my oil changed here all the time. Quick in and out.

P Ralston

Oct 1, 2016

I recently purchased a used car for my son. He was able to find a good one in our price range. He is so proud of it! Our salesman was Lorenzo. Ask for him if you need a great salesman!

D R

Oct 1, 2016

We bring all our vehicles here for service Never had any problems. Ask for Mike.

Greg

Oct 1, 2016

I love my new car. Will recommend dealership to my friends.

Jose S

Oct 1, 2016

My new truck is great. I got all the exact features I wanted. My salesman was Teiryn. Great to work with.

Satisfied customer

Oct 1, 2016

I needed repairs done to my car and spoke to Nicki in service. She understood the issue and was great to work with. Ask for her if you go there.

Sherri L

Oct 1, 2016

I looked for quite awhile to find the Ford Edge I wanted and found the one I wanted here. I love it! Worked with Nick. He was great!

David

Oct 1, 2016

The service department is always fast and does a good job. I would recommend them

Christopher

Oct 1, 2016

I have purchased several cars here for me and my family. The whole staff is friendly and helpful. Would recommend to all my friends.

Michael H

Oct 1, 2016

great deals galore. Purchased a 2016 F150 yesterday. Outside of the time it took to get the deal done I was very pleased. I don't recommend trying to do the up front application or anything as it didn't save me any time. Its a high volume dealer so if you have cash or great credit your sure to get a great deal.

Shopping Customer

Aug 27, 2016

Overall, the experience was good and the staff is friendly and helpful. One disappointment was that extras were included and charged without the my approval or indicated on the website.

Trevoy Miles

Aug 26, 2016

Tony my car salesman have got me in my second vehicle and in a fast process like 30 minutes or less .he is honest,cool,fair and will help you get the vehicle that you want .

Kimberly

Aug 18, 2016

The service dept is great. They get everything done quickly and correctly. Ask for Mike Hill. He was very helpful.

William J.

Aug 18, 2016

I made an appointment with Ben and he was very helpful with my car purchase. Thanks!

Janet H.

Aug 18, 2016

I was looking for a new Ford Edge and my salesman Ron was very helpful through the entire process. I will recommend him to my friends.

Alexander

Aug 18, 2016

I appreciate how helpful the salesmen and staff are. They were able to get me approved for a new car. Thanks!

James Wallace

Aug 18, 2016

Eric Bingham is service is great. Always so helpful. Ask for him if you need any kind of service!

Juan

Aug 18, 2016

This is a great dealership. Lorenzo helped me get a car. It was my first purchase and I got a great car. Thanks for your help.

Dalton

Aug 14, 2016

The service department is always great! Very thorough and Nicki is the best!

Dave

Aug 14, 2016

I had been shopping around for a new truck and couldn't find what I wanted. I went to Grand Prairie Ford and Jackie greeted me when I pulled up. I told him what I was looking for and he was able to locate one. Thanks for the help!

J Smith

Aug 14, 2016

My new Ford Escape is great. They had just what I was looking for here. My salesman was Ben. Go see him if you want a great salesman.

Christie

Aug 6, 2016

My husband and I bought a new truck this week. Our salesman, Teiryn, was very knowledgable and helpful. He made the buying process easier! Thanks.

Bryan

Aug 6, 2016

I have bought a couple of cars here and they are great! I always ask for Nick Kennedy. He is a great salesman.

Kyle Jones

Aug 6, 2016

I always take my truck here for service. They are great! Ask for Eric Bingham.

Jose

Aug 6, 2016

My truck needed service and I took it to Grand Prairie Ford. Nicki in service was very helpful.

Jenny

Aug 6, 2016

Ask for Eric or Mike in the service dept. they are nice and always very helpful.

Nancy

Aug 6, 2016

I bought myself a brand new Ford Edge and was helped by Ben Watts. I was recommended to him by a friend. He is a great salesman!

Chelsea

Aug 1, 2016

My car was making a noise while I was near this dealership so I pulled in to see if they could look at it. I spoke with Mike Hill and he got my car in quickly and fixed -- just a minor thing. Thanks for your help Mike!

Darrick D

Aug 1, 2016

I was looking for a new mustang and Grand Prairie Ford had the one I wanted. I spoke to Teiryn Fields and he was very knowledgeable, friendly and easy to work with. I'll recommend this dealership to my friends.

Ana

Aug 1, 2016

I needed a small car for my son to drive and found a good used Focus here. Lorenzo helped me with my purchase and made it fast and easy.

David

Aug 1, 2016

My new truck is great. Thank you to Ben Watts for helping me out!

Kim

Aug 1, 2016

Thanks Nick for helping me get my new truck! You were very friendly and easy to work with!

Dick Allan

Aug 1, 2016

I bring my car to Grand Prairie Ford for service all the time and always ask for Nicki. She is always friendly and helpful.

Roberto

Jul 31, 2016

Nicki was very helpful when I took my car in for service. She kept me informed and was pleasant to work with!

Ryan

Jul 30, 2016

I always bring my truck here for service when needed and am always treated great by the service writers. I highly recommend them.

Howard

Jul 30, 2016

This dealership has such a good selection of cars you should be able to find what you are looking for with no problem. My salesman Teiryn was very helpful with my purchase. Thank you!

Rodger

Jul 30, 2016

Nick Kennedy is a great salesman. Thanks for your help!

JJ

Jul 30, 2016

I bought a new Ford Escape and I love it! My salesman Lorenzo was great to work with and very patient while I made my decision...

Paul D.

Jul 22, 2016

Nick Kennedy was easy to work with. No pressure. I went there looking for a specific car and they had it.

ckhathorn

Jul 15, 2016

I want to say shopping for a used truck at Grand Prairie Ford was the best experience I have ever had at a car dealership. Ben Watts was our sales person and he asked what we were looking for and our budget and payments that we were looking for and he took great care of us. He was not pushy like you get at most dealerships and really cares about satisfying his customers. He was so good that he only had to bring out one truck for us to look at and that one was the one for me. I will be coming to Grand Prairie Ford in the future for my next vehicle purchase.

Andy

Jul 14, 2016

I went in to look at new cars and was helped by Nick Kennedy. He was very knowledgeable and helped me find what I was looking for. Thanks for your help!

Joel O

Jul 14, 2016

I wanted to say how much I appreciate the professionalism of Eric Bingham in the service dept. I needed some car work done and he was a big help. Thanks!

Eric

Jul 14, 2016

I would like to say thanks to my salesman Teiryn Fields. He is so friendly and helpful! I will refer my friends to him!

Ruben

Jul 14, 2016

Ask for Mike Hill if you take your car in for service. He is the best!

Grimeyoneinhere

Jul 8, 2016

We have bought 4 vehicles from Rico, all I can say is he is a very nice young man that will do what he can to make your car buying experience wonderful. (He has washed our car many times for free (himself) after the purchase) Hey doesn't make you feel the pressure of the car buying process! When I have friends and family I will send them to Grand Prairie Ford:)

Adam

Jul 8, 2016

I came in with my daughter so she could look at used cars. We were greeted by a salesman named Lorenzo and after telling him what we were looking for, he showed us several options until she chose the one she liked. The whole sales process went smooth and she was super excited to drive away in her very own car. Thanks to Lorenzo and the rest of the staff for treating her well.

James M

Jul 8, 2016

I stopped by to get my oil changed without an appointment and was helped right away by Nicki. She promised it wouldn't take too long and she was right. In and out very quickly. Thanks for the great service!

KATIE HOBSON

Jul 4, 2016

WARNING! WARNING! WARNING! This Dealership Is Very Dishonest. They put vehicles online for much cheaper prices than they have any intention of selling them for. Always claim its a "mistake". They strung me along for a week before changing the price of the vehicle I was about to buy.A few of them got together and played the game on me. Diana, Jenny, And The Internet Sales Manager Admitted it to me and then hung up.DO NOT SUPPORT THESE KIND OF TACTICS!!!!!!!!!!I REPEAT, DO NOT SUPPORT THESE KIND OF TACTICS!!!!!!!!!!!!!!!!!

Juan

Jul 4, 2016

I love my new car! My salesman (Teiryn) was very easy to work with and got me the deal I wanted. Thanks!

Susan B.

Jul 4, 2016

My husband and I stopped at this dealership to look at new cars. I had a pretty good idea of what I was looking for, but wanted to walk around first. We were greeted by a salesman by the name of Lorenzo. I told him we wanted to look around first and he had no problem with that and said he would be there to answer any questions. I did find the car I wanted and my husband and I went inside to discuss with Lorenzo and were able to make a deal. He was great to work with and made the process easy. I appreciate your help and love my new car!

Luis

Jul 4, 2016

I made an appointment for an oil change and was helped by Nicki. She wrote up my ticket and got my car in right away and it was ready when promised. I will ask for her the next time I come in. Thanks.

Chris D.

Jul 4, 2016

I needed to have my truck serviced since I was leaving town and made an appointment with Mike in the service department. He was a great help and it didn't take much time for everything to get done so I could be on my way. Thanks Mike!

J

Jul 4, 2016

I purchased a new car last week and my salesman, Ben Watts, made the buying experience seem so easy. I picked out what I wanted, completed the paperwork, and the deal was done. I appreciate not going through all the hassle I had been through on past deals at other dealerships!

J Green

Jul 4, 2016

I purchased a new car last week and my salesman, Ben Watts, made the buying experience seem so easy. I picked out what I wanted, completed the paperwork, and the deal was done. I appreciate not going through all the hassle I had been through on past deals at other dealerships!

N W

Jul 4, 2016

I got a new car and I love it! Thank you to my salesman, Nick Kennedy for all the help! If I hear of anyone wanting to buy a vehicle I will give them your name.

Truck lover

Jul 4, 2016

I bought a 2016 Ford truck and I am so excited. I've wanted one for a while. My salesman, Jackie, was very helpful and the process went very smooth.

Glenn

Jul 4, 2016

I saw one of their commercials during the baseball game and decided to go look around for a new truck. They have a lot to choose from, but I found one I really liked and worked with a salesman named Lorenzo. He was easy to deal with and the whole staff is great.

Juan S

Jul 4, 2016

My car needed a new battery and I had been to this service department before, so I called "Bree" who I had worked with before and made an appointment. She was glad to help me and got my car in and out quickly. I recommend her if you're going here for service.

Mr. Garrison

Jul 4, 2016

Ask for Eric Bingham Bingham if you're taking your vehicle in for service. He is very knowledgeable and friendly!

Larry

Jul 4, 2016

I stopped by last week to look for a good used truck. I was greeted by a salesman named Nick. I told him what I was looking for and he showed me a few choices. I found one I was interested in but told him I would need to see the bottom line price before I committed. That was no problem, and we were able to work out a deal. I was glad to drive off in my truck!

Satisfied customer

Jul 3, 2016

Great service department. I was helped by Eric who was very helpful. Got me in and out quickly.

Texas ron

Jul 1, 2016

We came to Grand Prairie Ford to look at a used Ford F1 50 Pickup. We had a great experience and ended up purchasing a beautiful 2011 F150 truck. Our salesman, Andy MCFarland met us at the front door with a firm handshake and a friendly smile. He stayed with us throughout the sales process and helped us in any and every way possible. He answered our questions and was very knowledgeable in the process. This is my second truck that I have bought at Grand Prairie Ford, but it won't be our last. Thanks everyone at Grand Prairie Ford. Especially Andy, Darrel, and Ross. Laura will be back in a couple of months to get her new Ford. Ron Sykes 7/1/2016

Whiteright

Jun 30, 2016

I took my vehicle in to get the oil changed, new filters and to check my tires. I was greeted by Bree. She was very friendly and got me in and out quick since I was on my lunch break. I'll ask for her every time.

Sammy A.

Jun 30, 2016

I went to this dealership to possibly purchase a new car. When I drove up I was greeted by Nick Kennedy. He asked what I was looking for and took me out to the lot to look around. He was very knowledgeable about the cars and I found one I wanted. We were able to agree on a price and I drove off in my new car. Thank you for all of your help!

Codeman

Jun 30, 2016

I called the service department and made an appointment with Eric Bingham. When I arrived, he helped me right away. I was there to have my brakes checked and he told me it wouldn't take long and to have a seat in the waiting room. After a short time he came out to tell me the brakes were OK and I was good to go. He was so friendly and helpful I'll ask for him next time.

Claudia

Jun 30, 2016

I brought my car to the service department because I was going out of town and needed to change the oil and have an overall of check of fluids, tire pressure, etc. before I left. I was greeted by Nicki when I pulled up. She was very friendly and got my car in and taken care of as fast as possible. I appreciated her help.

T Nash

Jun 25, 2016

I made an appointment for service on my vehicle with Mike Hill. As soon as I arrived, he waited on me and got my car right in and promised the wait wouldn't be long and it wasn't. He was very knowledgeable and friendly and will ask for him every time since he did such a good job!

Jim

Jun 25, 2016

I recently bought a new Ford Edge and the salesman that helped me was Teiryn Fields. He was very friendly and knowledgeable and worked with me to get the features and price I wanted. I would recommend my friends to him. Good job!

Renny

Jun 25, 2016

I took my vehicle in for routine maintenance and was helped by Eric Bingham. He was very knowledgeable and friendly. Will ask for him every time I come in. Thanks for your help!

WC

Jun 25, 2016

My salesman, Ben Watts, was so helpful when I came to this dealership to purchase a new car. He showed me several choices and demonstrated the features for me until I decided what I liked the best. The whole experience was great from beginning to end. Ask for him if you want a great salesman.

Satisfied customer

Jun 25, 2016

I went in for an oil change on my vehicle and was helped by Nicki. She was quick to wait on me and got my service done quickly. I appreciate her help. Thanks.

Millerman

Jun 24, 2016

my service advisor Eric Bingham was very helpful in assisting me with my vehicle needs and he saved me some money on some un-needed service work that was recommended

Rachel447

Jun 5, 2016

This dealership is awful!!! My brother was in the market for a slightly used car. I found a 2014 mustang on cars.com from this place for 16999. We setup a appointment he test drove it and decided he wanted to purchase it. When they brought out the paper work the car went fro 16999 to 19500 because of "options"???? I asked the salesman what were those options and that's when the deceptive behavior began!!! He told me those were reconditioning fees and then later said the fees were there because my brothers credit wasn't that good and they would have to purchase the loan etc. This dealership listed that car at a price that they were NEVER going to honor. After going back and forth about those "options" and us not budging the salesmen came from the finance office and walked passed us to move the car back into the sales lot, so we could see him do it then came and said they would not sale the car for the price listed on Cars.com!!! So we left. The only shining light in my experience with this dealership is that we discovered that my brother has way better credit then we thought and so he was able increase his price range and get exactly what he wanted later that day! We dealt with the internet supervisor Jennifer Crayton and two very slimy car salesmen whose names unfortunately I can't remember. I would never refer anyone to them and now I have another brother in the market for a new car, this place is not even an option!

Peggy

May 31, 2016

Thank you to Teryn Fields for finding us our Ford Focus hatchback. He was professional in handling the sale. He made sure we were comfortable while we waited at the dealership to take a test drive. When a situation occurred that prevented him from delivering it the same day, he arranged a rental car.

GuyL

May 2, 2016

Rico, my sales person, was very pushy. If it wasn't for the sales manager that I talked to, not sure of his name, I would have walked away from the sale. The Finance manager was WAY too pushy too. After telling him a number of times I wasn't interested in the extended warranty, he kept on. If he would have asked one more time, again I would have walked. I think he could tell I was getting frustrated. Then he seemed like he was in a hurry just to get me out of his office. It seemed like he was working off commission, which he told me upfront, that he wasnt. After I was done with the finance and my new car was delivered. No one was there to help move items from the trade in vehicle to the new one. Rico had promised to help, but disappeared after the sale was final. With customer service like this, I will not using your dealership for any warranty work. The back seat was missing from my trade in. Rico called or text me a number of time to ask when I was bringing it to the dealership. If I didnt respond to his email ASAP, he was calling me. I bought the car on a March 31 and brought the seat back to you on April 5th. When I brought the seat back, I also turned in an invoice that I had hand controls put into my car. I called and texted Rico a number of times to ask him to follow up on that invoice and he never did. I even spoke to Rico twice and ask if he would follow up but never heard a response back from him. DO YOUR RESEARCH AND BUY BE WARE. I WOULDN'T RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY!

Guy L.

May 2, 2016

Rico, my sales person, was very pushy. If it wasn't for the sales manager that I talked to, not sure of his name, I would have walked away from the sale. The Finance manager was WAY too pushy too. After telling him a number of times I wasn't interested in the extended warranty, he kept on and on and on. If he would have asked one more time, I would have walked. I think he could tell I was getting frustrated. Then he seemed like he was in a hurry just to get me out of his office. It seemed like he was working off commission, which he told me upfront, that he wasnt. After I was done with the finance and my new car was delivered. No one was there to help move items from the trade in vehicle to the new one. Rico had promised to help, but disappeared after the sale was final. With customer service like this, I will not using your dealership for any warranty work. The back seat was missing from my trade in. Rico called or text me a number of time to ask when I was bringing it to the dealership. If I didnt respond to his email ASAP, he was calling me. I bought the car on a March 31 and brought the seat back to you on April 5th. When I brought the seat back, I also turned in an invoice that I had hand controls put into my car. I called and texted Rico a number of times to ask him to follow up on that invoice and he never did. I even spoke to Rico twice and ask if he would follow up but never heard a response back from him. I finally had to call Eric Harrison and within two hours he had an answer for me. I wouldn't recommend this dealership to my worst enemy. There is no way the reviews on here can be legit. Do your research before buying from here.

cbsanders

Apr 28, 2016

Got the results from the diagnostic sheck on my driver's floorboard water leak. They want me to pay for zomething that is clearly poor manufacturer issues. So disappointed, I will dedicate time each day to write a poor review until zomething changes.

Corey

Apr 23, 2016

Salesmen were not honest very unprofessional will never purchase a vehicle from this dealership.

russells time wasted

Apr 2, 2016

Just got home from our second trip to Grand Prairie Ford. Why did I ever go back for the second timeshame on me? Stupid clowns run this place. If you want to be lied to, humiliated and have your time wasted, believe me, you have come to the right place. They could care less about your time, only theres. They told me twice that I was approved and yes sir, drive right over and the deal is done only to discover once again that no, they cant help me, I guess we did not ask enough questions on the phone they said? Keep in mind this is after they called me and saidyes sir, there is nothing that can go wrong, you have sent us everything we need and you are 100 percent approved. Believe me, the deal will never be done here, if this was the only dealership left in the world I would just buy a horse. Complete inconsiderate failures.

Harris78

Mar 31, 2016

Ron Smith is the greatest! Not only did he get my son the car he wanted, but he also got me into a car as well! Truly unexpected!!!! THANK YOU

Samantha

Mar 31, 2016

Ron Smith is the BEST!! He got my son and I BOTH into a car. Thank you!!

Marcelle

Mar 30, 2016

My experience with the service department was five star! Great customer service and my repairs were made in a timely manner. I would recommend this service department to anyone.

AThomas36

Mar 29, 2016

I bought a 2015 Ford Expedition and I received top notch service. I was treated like royalty when I was there. The finance department was outstanding and handled my paperwork in a timely manner. I will come back the next time I am ready to purchase a vehicle.

Pat Smith

Mar 29, 2016

I bought my car there and had a great experience. I first was greeted by Eric Harrison and immediately knew I was in good hands. Would refer everyone to this dealership.

Promise1

Mar 28, 2016

My husband emailed ahead about a new Explorer for me. We dealt with Shawn and Jackie, and everything went well. We'll definitely be back!

Jmonte

Mar 28, 2016

Overall great experience. Would definitely recommend to anyone searching for a new vehicle

Carolynp1234

Mar 4, 2016

Your salesman was great. He was very professional and did not push us . I hate to go buy a.car and have a pushy salesman. Our experience couldn't have been better! Will recommend your dealer ship to others. Very positive experience!!!!

jim and val 2345

Mar 2, 2016

The people, namely Arvin, Josue and Jack went well and beyond our expectations to make the sale a great experience. In fact the buying experience at Grand Prairie Ford was the best that I have ever received in my past experience with other Ford Dealers.

Jim and Val 4356

Mar 2, 2016

Arvin, Josue, Jack and Hue went above and beyond our expectation to make our buying experience at Grand Prairie Ford the very best experience in our car buying. Everything was explained in a very easy terms that we could understand.

Brad

Feb 24, 2016

Jackie Mercer is a patient, knowledgeable gentleman. Although I was in a bit of a crunch to trade cars, Jackie gave me the time of day even though he knew I wasn't ready to buy a new car. He showed me several cars within my budget and took the time to work with the finance department even though it was past closing time. I ended up driving away with a brand new 2014 Ford Focus SE Hatchback in Tuxedo Black. I will definitely return to Grand Prairie Ford when I am ready to buy another vehicle.

Happy james

Feb 23, 2016

Went to grand prairie Ford expect ing the worst, looking for a inexpensive nice car for my wife. I met MR. Ron Smith and less than one hour later with no hassles or pressure we left with a new Ford focus. Which was more than we expected. We even got our payment less than we asked for! I would recommed Ron Smith to anyone for a nice low stress car buying experience! Thanka Ron!

tiffany cook

Feb 17, 2016

Bought a ford fusion from jackie mercer. Service was great will only buy from grand prairie ford from here on out and will be going back to jackie mercer.

Hphancock

Feb 4, 2016

The worst dealership I've ever wasted my time at. The most unprofessional staff in the "used car" department I've ever dealt with. I left furious that I drove 2 hours for such a sorry experience. There's no way I would EVER buy a car from these people.

jeepbuyer

Jan 8, 2016

I bought a Jeep and part of the package was 5 brand new tires. The service department made an error and over inflated two of my tires. By the time I got home, those tires were ruined. I called the dealership and they bounced my calls around to different departments and after talking to 3 managers, they refused to do anything about it. Remember that I just spent $30,000 with them and the tires were hazardous. All I was asking for was $300 to replace the two ruined tires and they were beyond disrespectful. DO NOT buy from them.

mleistner5

Jan 6, 2016

Jason was wonderful and very knowledgeable. I would recommend this sales man to anyone looking to buy a vehicle. Thank you so much for your help!

Olivia Barba

Jan 2, 2016

Tyler Cobb did great in helping me(: Great customer service

Bell, Nancy

Dec 31, 2015

I take my Ford Explorer in to get serviced with Breanna Carriere. She does a great job and is always very friendly. Thanks!Nancy Bell

Kat

Dec 31, 2015

Great experience! Ron Smith is very professional and very kind! I would definitely go back! Thank you Ron and Happy New Year!Brodie and Kathy

Brandi9745

Dec 29, 2015

Awesome salesman!! He will be straightforward an honest and can get you a great deal!! I recommend anyone looking for a good car to go see jason!!!

Mirandamaureen

Dec 27, 2015

Awesome ! Great person to talk to will answer all your questions !Ask for Jason Powers when you come in for your next car.Great sales person .....

jesbell17

Dec 22, 2015

I loved how Breanna Carrier help me with my services.I recommend her for the future to be promoted.I am sure to come back very soon thanks to Breanna.

Tdenuccio

Dec 17, 2015

If want a great deal at great price go to Grand Praire Ford they will treat you right no run around very straight forward see Ben

colea

Dec 10, 2015

Best car buying experience ever. Andrew was a great salesman. He was polite, respectful and very helpful. No pressure to buy up. Picked out my car, got a great deal and moved into finance. Tony was also great. We got a great rate and were out of there in no time flat. We were very pleased.

willnjones12

Dec 10, 2015

Looking into purchasing a new vehicle in the month of July..Never purchased one by myself..However Mr.Ron King, assured me that it will be a complete walk through.Thanks for your help and I'm looking forward to talking with you again.Sandra Jones

colea

Dec 10, 2015

Best car buying experience ever. Andrew was a great salesman. He was polite, respectful and very helpful. No pressure to buy up. Picked out my car, got a great deal and moved into finance. Tony was also great. We got a great rate and were out of there in no time flat. We were very pleased.

Trey Woodard

Dec 10, 2015

It was a great and easy buying experience that I would recommend and will purchase future vehicles. Ross Dionisi and the staff are top notch professionals.

jeff hendon

Dec 9, 2015

ron smith was very good salesman although I did not get what I wanted I am satisfied

Ashley Nicole

Dec 9, 2015

They ALL have GREAT customer service skills but there is one that sticks out....If you do plan on going in there I would most definitely ask for Tyler Cobb! He did exactly what I wanted when asked! From the moment you walk in to the moment you leave, you are well treated and served. Thanks guys!

Rancho tech

Dec 8, 2015

Our salesman Joe Brown was very helpful . Worked with us on price and was very patient . I highly recomend him. Ask for Joe Brown when you go there! Also would like to thank Shawn Leggett, he was also very helpful. Thanks .

R. Lopez

Dec 7, 2015

I went to take a walk around and get an idea of a price range for a truck would be. I got very helpful assistance by a young man by the name of Tyler Cobb. He was very nice and not pushy at all like i have had in the past, and that is the reason why I will return when I am ready to purchase a new vehicle. Thanks, Ray Lopez

Joe D

Nov 30, 2015

Great experience at GP Ford. I bought a new F250 and the sales staff were great. They were polite, friendly and knowledgeable. The dealership was well stocked with the trucks I wanted to see and was very clean. I bought 3 trucks at GP Ford and will keep going back.

Sales staff were great

Nov 30, 2015

Great experience at GP Ford. I bought a new F250 and the sales staff were great. They were polite, friendly and knowledgeable. The dealership was well stocked with the trucks I wanted to see and was very clean. I bought 3 trucks at GP Ford and will keep going back.

RIPPEDOFF

Nov 17, 2015

If 0 stars were allowed this place would get it. They could care less about their customers and are all crooks. I wouldn't ever buy a car here and for sure wouldn't have my car serviced there AGAIN. Their service times are horribly slow and they wont service the car correctly. The management is this facility is poor and something needs to change quickly. From the reading of other reviews it seems like this Dealership is garbage. DON'T MAKE THE MISTAKE I DID!! AVOID THIS PLACE!!!!

michael mac color

Oct 20, 2015

bought my ford fusion from GPF on 0% interest after factory rebates. I test drove the car and the car sold itself. ford builds a very good product and has everything I wanted inside. john huey had all the paperwork done in about 45 min due to good credit. I bought the aftermarket warranty but never even used it. I needed a oil change, rotate and battery and the service was a little slow because they had so many customers that day. the waiting room was packed. it took about an hour and I inspected their work before I left. all good. even though they were busy several service writers asked if I needed anything. I am very impressed with grand prairie ford and in their sales and service. I read reviews and some may of had a concern but not me. I will always use their sales and service as long as I get treated like that.

sypher641

Sep 22, 2015

I went in on 9/21 to look at Ford Flex they had for sale. When we finally found the one we liked, we proceed to begin negotiations. We were trading in a car that we still had a note on. When they went to appraise the car, they came back with the minimum offer of 500 dollars......I traded in a car two years older and 67,000 miles more a month ago and we began at 1500......So we left when the on duty manager came out and said we couldnt get any more. 9/22 Grand Prairie Ford calls us and tells us that magically they can do the number i asked to start with yesterday today to get a sale. So we tell them thats a start considering we have yet to really move on from there yesterday. We tell him we dont want to waste our time if we come by again because it would be time spent looking at the same vehicle but cheaper at other places. He assures me it wont. We come in and we are immdiately transferred to a salesman named Ben Wyatts. He was under the impression that the deal was done if he gave us what we asked for trade in. It was still below what i wanted for it and/or the price was higher for the model than other places was. So he grabbed the manager on duty to come negotiate with us. after not moving from our initial change of the trade he tells me that's the best he can do. i said no and thanks for wasting my time. he retorts thanks for wasting his time and as he walks away he calls me a smart-xxx audibly under his breath. i call him out on it and he proceeds to shove my keys in my hand. i ask for his name and he refuses to give it to me. i ask several other and get nothing from them. i go find the GM office and explain the situation. He subtly tells me that i was the one with the problem and that if it was profitable they wouldn't let me leave. clearly, considering you guys called us back to come in and try and make a deal. i will NEVER buy from this dealership after the way i was treated and how it was handled. unacceptable.

Cueball

Aug 25, 2015

salesman met us as we got out of the car, suggested we go inside out of the hot sun, looked at the inventory on hand, took a test drive and bought 2 cars. From the time we drove onto the lot the experience was a positive one.

unhappy customer

Aug 18, 2015

My husband and I arrived with intent to purchase a vehicle. After circling the dealership for almost 40 minutes we decided to leave, no eager salesman cared to make a sale. We assumed the salesman must be getting paid hourly. I called requesting to speak to a manager to provide feedback instead was transferred to some dinghy receptionist who claimed she would relay message.

EL

Aug 14, 2015

I was there looking for a second-handed red altima today and that was really a bad trip. Seller was so arrogant and told me the original one was sold and reluctant to bring us others, which was still shown on their website. After we watched another car, he tried to kick us out, with saying something like, this car needs to charge additional fees as Nissan all does, what a liar. I got so angry with this trip, if they only do care about their ford business, then why they print out second-handed car?

Kevin

Jul 17, 2015

I visited the dealership to purchase a new 2015 F150. The price advertised on the dealers website as well as cars.com was the same. When I arrived, and discussed numbers. I found out they are adding $599 for a spray-in bed liner and $499 for window tint. The F150 only need the front two windows tinted. This is astronomical. Needless to say. I didn't buy. They were very friendly.

BMK

Jul 8, 2015

Don't buy anything from Grand Prairie Ford, Avoid Anthony Brooks and especially Tony Terrazas, they are crooks along with the dealership as a whole. They will try to hook you on a finance plan with ridiculous rates and are not interested in selling cars using your own finance company. It should be up to the customer to choose what finance company to use at the best rate, not the dealership. You will be better off avoiding these crooks, taking your business elsewhere dont deal with Grand Prairie Ford, Anthony Brooks and especially Tony Terrazas for your future vehicle needs.

mcn,sct

Jul 4, 2015

BEWARE!!!July 4, 2015. VERY DECEPTIVE- WOULD NEVER BY FROM GP FORD. They had a 2015 F150 truck listed in their add. I called to verify if the truck was still available and I verified the price. When I sat down to sign the price was $2700 more than listed. Manager said the price listed did not include the window tinted bedliner. VERY DISHONESTED!!!!!

Stlbob11

Jun 30, 2015

Will not work with price or problems with used vehicles. Old fashion type car buying experience with used car sales staff, i.e. "Let me go talk to my manager". Even though they say they are not a true price car pricing lot, they act like it. Used truck had been on the lot for almost 2 months, but the salesmen tried to tell me that the manager was firm on the price, so I said, "Thanks" and walked out. Followed by the salesman, saying wait, wait, we can work a deal. If you have all day, and like to haggle, this is your dealership. I didn't and it's not.

Car Buyer 1234

Jun 16, 2015

Was looking for a vehicle and this dealership was very helpful and priced very reasonable. The salesman followed up several times via email (my preference). I ended up buying a vehicle closer in proximity is the only reason why I didnt buy at Grand Prairie Ford.

Randy

Jun 11, 2015

My wife bought a 2014 Ford Escape in May last year. When my Toyota Camry suddenly quit, I decided to buy a new Ford Escape. Everyone from the salesperson to the Gentlemen we signed the papers with was friendly, helpful and made our experience an extremely pleasant one. We will be lifetime customers at this dealership.

Mike Kelley

Jun 10, 2015

Their young salesman, Benjamen, understands the benefit of staying focused on customer's statements and does not try "high-pressure" sales techniques. Would recommend Grand Prairie Ford to anyone, especially folks my age, 72. Mike Kelley Dallas, Texas

Brad

Apr 7, 2015

After driving an hour in traffic to buy a truck that was advertised for $24,997 on cars.com and the company's own website they refused to sell if for that price. They instead added a "fee" of almost $1900 to cover their multi point inspection and make up for a bad trade that was done on that vehicle. The new price was now almost $27k! A clear bait and switch and act of deception. I have reached out to used car sales manager and general manager, but I have received no response.

MikeyMac13

Apr 7, 2015

I bought a 2014 Mustang from this dealer, and I have yet to have a bad experience with them. They take care of the car they sold me, and on a side not the 2014 Mustang is the most fun I have ever had in a car :)

fred98

Apr 4, 2015

Customer service was great the salesman and the manager got me home in a brand new Ford f-150

Julian

Mar 19, 2015

Buying a car at this location is not a problem. They are very good at selling but wait until you have to take your car for service and you will find out how bad they are.This is one of my experiences that just happened yesterday at this location, I take my car here because is where I purchased the car, plus I have the Oil Change program and the Free Tire Program when I bought the car. If I would have known the service is this bad, I would have never buy a car here. I bring my car at 9:30am to get service. The AC is not working, it won't blow underneath the driver's side, its been like that for a long time. Also one of my tires had a hole so it needed to be fix. My car is there since 9:30am and at 5:00pm I had to call the dealer because I haven't heard from them, so I called to see if my car is ready, because not even the service advisor had called me. Came to find out the advisor was already gone at that time. No one was able to give me any answers about my car. I had to wait until a mechanic called me back to let me know what was going on. The guy called me and told me that to fix my AC is going to cost me $200 because is missing a duct (how a brand new 2013 car was missing a duct? someone please explain) and that to fix my tire it was going to cost $170 WHAT??? He didn't even check my account to see that I am on the Tires Program, I had to tell him and then he says: well I have to see if they approve it. MY GOD what type of service is this? my car is been there for 8 hours and nothing had been done. I came to pick up my car at around 5:45pm, no one called me to let me know the car was ready, the location closes at 7:00pm. I couldn't leave my car there for a day for just a tire change. At the end of the day, all that was done to my car was a tire changed. Over 8 hours to do this. Let me tell you this is probably my 4 or 5 time complaining. The service people at Ford SUCKS!! they only care about selling cars but once they sold a car, they screw you. I will continue complaining as long I don't get no good service. I paid over $20k for my car, I deserve good service.

Allen

Feb 26, 2015

My service was performed and completed as promised. Veronica is a very cordial person and it was a pleasure to have her serve me.

Domin66

Feb 20, 2015

My husband and I have purchased "3" vehicles from this dealership in the past couple of years. We are VERY pleased with EVERYTHING regarding these purchases !!!!!!From finding a vehicle we liked, to test driving to the actual purchases were very pleasant. The salesman were very nice, very knowledgable and very pleasant to work with with. We were treated very fairly and received payoffs, the monthly payments and the total package that we needed and requested. The service deptartment with delivery of the vehicles and actual service of the autos were impeccable. NO COMPLAINTS HERE. ONLY PRAISE AND SATISFACTION. WOULD RECOMMEND TO ALL.

Robert

Feb 11, 2015

Robert did a great job matching my needs with a vehicle he had in stock.

Paul

Feb 3, 2015

You got me a great interest rate with ford credit. You exceeded my expectations. I will see you when it's time for service.

Al

Jan 26, 2015

Very courteous and kind. Colette explained everything very well and did a great job taking care of me. Service was performed very well.

The Evans

Jan 18, 2015

Our Salesman was new to the business and he did a OUTSTANDING job! No runaround, no hassle...We will definitely refer him to friends! Tyler Cobb...You are a Rock Star!!!

Vicencio from Irving

Jan 7, 2015

They have such a great customer service at Grand Prairie Ford. I have been taking my truck to them for a couple of years and I will continue bringing it to them. They do it right and they treat me right. Keep up the good work guys!

Truck Guy

Dec 21, 2014

I just bought a new Ford F-150, NOT from Grand Prairie Ford! I found a truck during my internet search at Grand Prairie Ford. I contacted salesman and he gave me quote minus rebates that I did not qualify for. I agreed on deal and salesman said manager would call me back right away with exact final amount since I was a out of town cash buyer and was flying in to pick up vehicle the next day. 2 1/2 hours later still no call. I called manager, he was not available so another manager said he would review my file and call me right back. 3 hours later, no call. I called second manager, he was not available but person on other end of phone would pull my file and help finish transaction. He said he could have all paperwork completed and ready for me when I arrive the next day but truck price would be and EXTRA $3,000.00!!! After advising him that a price had already been agreed to, he said "this is the price". I then called Mel at Five Star Ford. I told him what I was looking for. He had exact same truck with exact same window sticker. I told him the price that I was originally quoted at GPF. Mel said he could not get me that price but he could give me a BETTER price! I flew in next day with cashiers check, Mel picked me up at the airport, paperwork was ready at Five Star Ford and I was on my way with NO complications. FIVE STAR FORD IS THE BEST!

gdheppelatyahoo.com

Dec 21, 2014

We had a wonderful experience at Grand Prairie Ford. The sales staff, finance department, and delivery staff went the extra mile. The sales staff was straight forward and we did not have to haggle. The finance department explained everything in detail and answered all of our questions. The delivery staff stayed beyond normal business hours to make sure we understood all the features of the vehicle. We wanted to drive the vehicle home that night and they made it happen. We would highly recommend Grand Prairie Ford. Wayne & Gina Heppel

Jeremy Lindsey

Dec 17, 2014

I've bought my last 2 vehicles from Grand Prairie ford and will not ship anywhere else. Great sales team and fantastic management that does exactly what they say they are going to do. No games NO runaround.

Tim C

Dec 15, 2014

I have been shopping for a new car for awhile but do not like going to dealerships because I feel like I'm always being swindled until I tried grand prairie ford and was helped by a man named darrell. He was very knowledgeable and made me more comfortable finding a car I liked. If everyone was as easy to work with and as nice as he was then I would recommend everyone I know to this place

verah456

Dec 12, 2014

I bought a new Black 2015 Ford Fusion. My experience was very pleasant. I did not have to wait a long time for an approval. Easiest experience without my husband. The salesman went above and beyond and got me backseat floor mats. I will tell all of my friends to go to Grand Prairie Ford to buy a car, Thanks Grand Prairie Ford!

Robert Bell Jr

Nov 22, 2014

You call for an appointment and you arrive and they tell you that they can not preform the work and tell you that you need to make another appointment and we did not receive a call after driving 25 miles. On the first appointment we received the truck worse being cleaned than when we brought it in. We spent money getting truck detailed before bringing in to get serviced and it had water spots and grease all on side of truck. The customer service sucks. They lie to their customersjust to get you in.

Alisha

Nov 21, 2014

I spoke with Arvin over the phone before getting to the dealership. He had the Explorer pulled up for me to drive. He and the other salesman, Rico, were both very nice, and helpful. Overall it was a good experience. Very happy with my new Explorer!

JParker67

Nov 16, 2014

Purchased a vehicle from this dealership earlier this month and had an overall great experience. In the end we negotiated a price that I felt was more then fair. The part that made the overall experience great rather then good was getting to work with a gentleman by the name of Andrew from down under who was the easiest salesman I have ever had the pleasure buying from.

Veronica

Nov 14, 2014

I've bought several cars from them over the past few years. Excellent customer service. I'll definitely be back.

Vargas Family

Nov 9, 2014

We made a 4 hour drive to get a used GMC truck that my husband found on their lot. Shawn was the manager that we dealt with before arriving. He had the truck pulled up for us when we got there. The service was great, and the we really like the truck. Our compliments to Shawn and his staff.

Jeff

Nov 4, 2014

I've always dreaded the entire car buying process, but I'll have to compliment Grand Prairie on making it very easy. The staff was friendly. I'll certainly recommend them.

Key

Oct 26, 2014

Had a great experience there purchasing my New Mustang! We'll definitely be back, and will send our family and friends.

Chrisitie

Oct 22, 2014

I emailed them in advance. They responded quickly, and my visit to the dealership went smoothly.

John P

Oct 19, 2014

Two thumbs way up! We shopped several places looking for a car for our son, and found the best deal at Grand Prairie Ford. I would definitely recommend them.

Michael S

Oct 14, 2014

My wife and I recently purchased a truck at Grand Prairie Ford. We dealt with David Hughes in the used car dept, and met his manager Ryan. We had to do some haggling over my trade in, but got it worked out, and we couldn't be happier. We love the truck. Thanks David, and thanks Ryan.

Daryl

Oct 6, 2014

One of the better car buying experiences I've had, and I'm fairly tough to deal with (so I've been told). My wife and I love the Explorer. It's a little far from home, so we won't use them for service, but we'll definitely be back when it's time for me to get my new truck.

tribalstang

Sep 16, 2014

My wife and I bought a used Ford Flex from GPF because my father had done previous business with them when he bought a Roush Mustang. We completed our purchase of our CPO vehicle and were happy to begin with. As my wife pulled into our driveway one day I noticed a rather large dent in the frame behind the bumper cover. We had only had the vehicle for a couple of weeks at this point so we called GPF to see what could be done since a CPO vehicle isnt alowed to be certified with front end damage. Long story short, they told us tough xxxx and my wife is driving around a vehicle with front rnd damage that we paid premium price for. DO NOT BUY ANYTHING FROM THESE xxxxxxxx!

Richard B

Sep 12, 2014

I recently purchased a F-150 from Grand Prairie Ford. The salesman that helped me, Tony, was great. I had 3 different trucks that I had picked out. He showed me all 3 and we test drove 2 of them. I wasn't trading in my old truck, so he followed me home to help get both vehicles back to my house. I really like the truck, and I'd have to them an A+ on the service.

Robert .

Aug 20, 2014

Bought a late model pre-owned truck from these guys and it was by far the easiest and most relaxed vehicle buying experience ever. Andy was the salesman who sold me my truck and he was very easy and fun (yeah who thought a car salesman could be fun huh?) to work with. No pressure, no BS. We didint get to the dealership till after 8:30 pm but he had no problem working with us till almost 10pm to get the deal done... Thanks Andy and GP Ford.. I will be back!

Michael Wood

Jul 21, 2014

I purchased my 2010 Ford F150 a week ago and I must admit it was a great experience. My Sales Agent Antonio Olivarez was outstanding and worked hard to ensure I was made happy with my deal! It was a sure far cry diffence than AutoNation Ford in Frisco where they didn't care if they had my business or not. the only issue was time... I was there an awful long time as they didnt want to budge on my "trade-in" and I wasnt going to budge either. I finally asked for numbers excluding the trade and thats when we hit pay dirt! The only suggestion I have for Grand Prairie is this... Dont get so hooked on the trade when a deal may be made without the trade if the customer is willing!

BobbyL

Jul 12, 2014

Grand Prairie Ford had a per owned Cadillac CTS for sale. They were quick to respond and very helpful, but I would need to travel to Grand Prairie to negotiate the price and I am located in The Woodlands TX. I did not complete the sale due to the distance, but the dealership was fair.

debrak68

Jul 7, 2014

I recently went in for an oil change on my 2012 Focus and as I was leaving I stopped to just peek at a 2014 Fusion knowing that there was no way I would ever be able to take one home. I was greeted by my salesman Gilbert Millet-Rivera, he asked me a few questions about what I'm looking for in a car and my price range/budget. Not thinking that I would make it past the front door, before I knew it Gilbert was taking us out to look at a Fusion with all the features I wanted to test drive and I just fell in love with the car. Gilbert went above and beyond to get me into that car and in a timely manner at that. I just closed the deal with the finance department today and it was the greatest feeling to take home the car I wanted with the features and payments I needed. Thanks for all of your help Gilbert!!!!

paul.drake.16

Jul 3, 2014

PRICE QUOTED IS ALWAYS LOWER THAN WHAT THEY TRY SELL THE CAR TO YOU FOR! ALPSO, OFFERED $2500 FOR MY TRADE IN WHEN EDMONDS SAYS IT'S WORTH $6K FOR TRADE! And if Tony prepares your quote run back to East Texas!

jsallenarl

Jun 11, 2014

I bought my first Ford Focus in 2004 from GP Ford. Very satisfied with vehicle and customer service. Returned in 2007 for another Focus. Loyalty to the Focus for great performance and to GP Ford for staff that has been easy to deal with. This weekend we bought our 3rd Focus here and must say, this has been the best experience yet. Gilbert was awesome. Took his time to show us a variety of cars to choose from. Never felt rushed, Gilbert showed great patience. Instead of trying to sell us on a deal, he asked questions and listened to us. Tailored the deal to fit our goals and needs. I'm not sure when, but we will be returning in the future for that 4th Focus.

Chtietjen

Jun 9, 2014

One of the better buying experiences i have had with a dealership. Best prices around too. Large dealership with many cars on the lot in all different trim levels. They work with you to find the exact car you want at a great price!

lainesworld

Jun 9, 2014

I felt deceived and everything I wanted after the fact was like pulling teeth. They did not want to do what I was told they would to get me to sign the papers. I do hope everyone reads the reviews that are out of this dealership. I just thought I was the one who received HORRIBLE customer service. Everyone for everything just wanted to pass me off to someone else. I spoke to all kinds of managers. They all said one thing but did another. HORRIBLE, HORRIBLE CUSTOMER SERVICE!!!!!!!!!!! DON'T DO IT...IT'S A TRICK!!!!!!!!

sbb13

May 24, 2014

Able to view the lot freely then when ready to look at specific vehicles Salesman stepped in. Didn't try to persuade me to buy a specific vehicle he listened to what I was looking for and got me in the vehicle of my choice. Most comfortable I have ever been purchasing a vehicle. Most honest salesman I have encountered.

Bubaeng

May 23, 2014

I recently came into the store right before they were closing. Jason Powers actually stayed 3 hours after the store had closed to make sure I got my new Lariat. He never once seemed annoyed or anything other than happy to be helping me. I am going to buy a fusion for my wife next week from Jason Powers and his sales manager Tony.

ryli

May 20, 2014

They called me in because they found my car for sale on Craigslist. I drove 45 minutes one way to get there. Once I was there they told me they wouldn't be able to buy my car because it's an exotic and it isn't a Ford. I asked them why they called me saying they were interested in buying my car in the first place. All they had to say was sorry. Mary was the name of the person who originally called me. Brittany was the name of the person who scheduled the appointment. Once I got there I talked to 3 different salesmen and a manager who all tried to pass me on to someone else. Not the smartest group of guys I've dealt with. I wish I would've checked their ratings online before going in. They average 2 out of 5 stars!

ctrevino82569

May 19, 2014

This is my second car from Grand Prairie Ford. My first experience was just okay and I ended up buying a used focus, which wasn't what I wanted. It didn't fit me well. Now a year later I traded it for a new Fusion. Jason was great and very helpful in getting me out of the Focus. He is very laid back and not high pressure at all like my first experience. Even though the payment was higher he made me feel good about the decision. Great customer service and I will be back to see Jason again.

PaintyLiz

May 12, 2014

I just bought a new Ford F-150 - NOT from Grand Prairie Ford, and let me tell you why. I worked online with a lot of salespersons from various dealerships to find the best overall price. The best online quote I got was from GPF - but I was warned that they would add costs to the figure when I came to pick it up, so I asked all the salemen to give me their 'bottom line out the door" price. Every single one immediately got me that figure, EXCEPT GPF. I did not hear from them until 2 days later when a manager called me. He was evasive and defensive and still refused to give me the number. I finally got him to admit that they were adding on a bed liner, tint, etc and that it would not be the price originally quoted to me. He then tried to tell me he could find one without a bed liner, etc, but I do not like their sales tactics and and do not recommend purchasing a vehicle from them. Five Star Ford gave me the best price, were honest, friendly, and everything was disclosed to me before I came out to pay for the truck.Hopefully by exposing the way Grand Prairie Ford tries to add on charges, they will have to change their tactics and give you the real price when you ask!

Gotta' have a 2014 Cobra

May 12, 2014

writes their own positive reviews. to offset the real reviews. I'm looking for a New Mustang Shelby GT- but based on these reviews I wont get it from them. Thank God I'm paying cash and dont need to finance with a dealership.

shannondeal

May 11, 2014

Can you say professional and courteous at its finest. From the salesman to the finance department, everything was wonderful. I would definitely recommend this dealership to any of my friends and family. Ron took his time and made sure I was fully aware of the vehicle I was purchasing. The process was not lengthy and I am 100 percent satisfied. From the front to the back I would definitely go back!!

drskyr

May 4, 2014

I would absolutely recommend Grand Prairie Ford, and their salesman Jason Powers, to anyone who has to go through the car buying experience. Car buying does not have to be horrible! From the friendly way Mr. Powers greeted us in the lot, to the refreshments they offered us when we walked in, the smile and friendliness during the negotiation process, and the excellent product knowledge we were given...this is ABSOLUTELY the place to go to be treated right!

MattSan

Apr 30, 2014

*** INFORMING THE NEWS & BBB OF UNETHICAL DEALERSHIP***So I went to Grand Prairie Ford today to look at trucks since I had time. I found a truck that had everything I wanted. The sales manager offended me once before even getting to the vehicle. Then I saw the vehicle and asked the salesman for the price and looked it up on autotrader while he went back to ask. He comes back and says we have a great price for $36,995. I asked why that price and he said something. I put my phone down turn it around and show them that they had it advertised for $33,941. He tries to justify it and I told him no yall are an unethical dealership. He said well is that the price you want to pay and I said no that is the starting point. I said I do not want to deal with an unethical company and that they lost my business. I start walking out and he said he would get in trouble if I leave. I told him that he can tell his boss that I am leaving cause they are just an unethical company.

kiracourtney

Apr 26, 2014

Andy was very easy to work with. Very knowledgeable and helpful. His friendly demeanor made my experience worth it. I will definitely reccomend him to others.

SKelsey

Apr 25, 2014

Wife and I bought a new F150 from these guys and felt compelled to let the rest of the truck buying community how easy they are to deal with. We worked with Andrew and he was easy going and laid back in his sales approach from the beginning The whole process was easy and straight forward. .. Thanks mate :-)

Disappointed car buyer.

Apr 15, 2014

This dealership advertises extremely low internet prices to lure unsuspecting buyers into their showroom. Wait! There was no showroom. The new car I was looking to purchase was brought out front for my wife and me to view. The car was dirty inside and someone had spilled something making the center console sticky. The car also had add-ons i.e.: Tinted glass, cloth protection etc. adding about $1700 to the price of the car. They never intended to sell the vehicle for the advertised price. I would never recommend this dealership to any of my clients, friends or family.

Brad

Apr 14, 2014

Car buying is not pleasant no matter the dealer. However Grand Prairie Ford is a true nightmare. I have four fords so I love Ford. This dealer has the most deceptive advertising practices. Ad prices are not honored.

SLOW TO LEARN

Apr 2, 2014

WE BOUGHT A USED SUV AT THIS DEALERSHIP & THEY KNEW THAT IT HAD A BROKEN DASH. CARFAX SAID THAT NOTHING WAS WRONG WITH THIS AUTO. WE LOOKED AT THIS SUV AND DROVE IT BUT WE DID NOT SEE THAT THE DASH WAS BROKEN UNTILL THE NIGHT WHEN WE GOT HOME. WE CALLED THE DEALER THAT NIGHT. WAS TOLD BY THE INTERNET MANAGER THAT YOU BOUGHT IT THAT WAY. THE LIE THAT WAS TOLD IS BY THE DEALER ON THE CAR FAX AND THE LIE THAT WAS TOLD BY THE SALEMENS MORE THAN ONE I MIGHT ADD. THEY ARE RUDE AND THEY LIKE TO LIE TO PEOPLE. PLEASE PLEASE READ THIS AND DON'T BELIEVE THEM AT ALL . I HAVE CALL AND CALL. BUT NO RETURN CALL FOR UPPER MANAGEMENT.SORRY TO SAY KEEP LOOKING DONT STOP AT THIS DEALERSHIP DON'T EVEN CALL . I READ ALL THE REVIEWS I NOW WISH I HAD NOT EVER CALLED AND STOPPED BY.

JC

Apr 1, 2014

GPF HAS BEEN A NIGHTMARE TO DEAL WITH! I DROVE FROM LOUISIANA TO PURCHASE WHAT I THOUGHT WAS MY DREAM FIRST CAR...THE SALES PERSON WAS VERY RUDE AND SEEMED AS IF HE DIDN'T CARE ABOUT HELPING ME PURCHASE THE CAR. ONCE I PURCHASED THE CAR ON MY WAY HOME TO LOUISIANA THE SERVICE ENGINE POPS ON (AFTER ME HAVING THE CAR LESS THAN 24 HOURS) NOW I'VE HAD THE CAR A MONTH AND ITS BEEN TO A REPAIR SHOP THREE TIMES BECAUSE THIS SERVICE ENGINE LIGHT KEEPS COMING ON...BUT GPF WILL NOT HELP ME IN ANY WAY. I HAVE CALLED TO THE USED CAR MANAGER WHO HAS GAVE ME THE RUN AROUND FOR THE PAST MONTH AND ONCE I GOT HIM ON THE PHONE TO HELP ME HE TELLS ME NOTHING CAN BE DONE BECAUSE I PURCHASED THE CAR 30 DAYS AGO...PLEASE DO NOT BUY FROM THEM! THEY MADE MY FIRST TIME PURCHASING A CAR A NIGHTMARE. MY QUESTION IS: DOES GPF DO INSPECTIONS ON THEIR USED CARS BEFORE THEY PUT THEM ON THEIR LOT TO SALE TO PEOPLE???

Former Customer Never to Return

Mar 30, 2014

I have done business in the past with Grand Prairie Ford and was satisfied with my experience. When I started shopping for a used car, I found one there and called. The sales representative assured me that they still had the car and that the price was within my budget. Once I arrived, I waited a few minutes and was told that the sales person was unavailable and a different person would try to help me. I asked him to bring the car around so we could look at it...another wait. When he returned, he advised that the vehicle had been sold the previous night and the "system was not updated properly". Had this been the only instance of this type of activity, I would probably have let it go, but this seems to be a recurring pattern with this dealership. GO AT YOUR OWN PERIL!

amy1967

Feb 20, 2014

My wife and I bought a F150 truck from this dealership over the weekend and could not be happier with the service we received. We were given a copy of the carfax without asking or having to pay extra for it and we are loving our new F150. What made the experience so much better was we got to work with a sales man named Andy who is all the way from New Zealand. He was very easy to work with, honest and made the buying process very enjoyable.

Huyen1029

Feb 8, 2014

I just have bad experience with this Dealership today: Feb/08/2014. Sale Manage of Car Dealer name is Arvin Procter had conversation with me over Email and He agreed to sale the Lexus with price is $12k+Tax. I came to Ford dealer to test drive and found out the car have some scratch, cosmetic, dents and title reported LEMON. I offered $12.500 that included tax, sale man name is Robert spoke to his boss and shaked my hand to done deal and toll me write a check. I went to my car get a checkbook and He run after me and toll me that sale Manager said "NO" it have to be $13,100.00 and this price will work for all day today. I left and decide to come back an hour later to pay for that price, but this time, He said Used car Director say " the price will be increase to $13,000+ tax+fee= $14,500. This is ridiculous, just 1 hour but they can increase the price and they blamed to different thing. They made me wasted the times for nothing. They don't care what commitment between saler and buyer, they break agreement and don't care how their service. Don't trust this Dealership and don't ever go to this Auto Dealer, they are dishonest and can increase their price anytime they want, it just depend how much you like the car and they can increase from that..'

Dad with Teenage Driver

Feb 5, 2014

I read their ad on Cars.com and they had the 2014 Ford Focus I was wanting for my teenage daughter. I called the dealership and talked with their Internet sales manager, Brittany Crecy. I confirmed the price, VIN number and that the car was in stock. Later that evening I went to the dealership checkbook in hand and wanted to buy the car we talked about. I Confirmed the price once again with the sales person and they started the paperwork to make my cash purchase. A sales manager comes to the table and tells me this vehicle is going to be $1787 more than the price listed online. He tells me the Cars.com price did not include the dealer added options. My question is why did you have a misleading ad online and never intended to honor your listed price? In my opinion this is misleading at best. Read the fine print and do not use this dealer based on any Internet ads. Lesson learned. Dont buy from Grand Prairie Ford.

Dadwithteenagers

Feb 4, 2014

I read their ad on Cars.com and they had the 2014 Ford Focus I was wanting for my teenage daughter. I called the dealership and talked with their Internet sales manager, Brittany Crecy. I confirmed the price, VIN number and that the car was in stock. Later that evening I went to the dealership checkbook in hand and wanted to buy the car we talked about. I Confirmed the price once again with the sales person and they started the paperwork to make my cash purchase. A sales manager comes to the table and tells me this vehicle is going to be $1787 more than the price listed online. He tells me Cars.com price did not include the dealer added options. My question is why did you have a misleading ad online and never intended to honor your listed price? In my opinion this is misleading at best. Read the fine print and do not use this dealer based on any Internet ads. Lesson learned. Dont buy from Grand Prairie Ford.

michaeld101

Jan 28, 2014

Horrible customer service and very rude sales people. While I was there another customer walked out because she felt her sales person was rude as well. Will never go there again.

Adam

Jan 18, 2014

Was told several things over the phone to get us to the dealership. When we got there they tried to sneak a 10,000 dollar higher final price over on us. Even after we explained to them on the phone how much money we wanted to spend. 3 Hours later we got our keys back to our vehicle and left. I would never recommend using this dealership for any reason.

LadenaOdom

Dec 9, 2013

I would like to notify potential consumers that Grand Prairie Ford is NOT a place to do business with. My grandparents purchased a preowned vehicle in September of 2013 from this dealership. The price was more than what the vehicle was worth, when the vehicle made it home the day of the purchase, the battery went dead after we were assured that the multi point inspection is done thoroughly to all of their vehicles. They did tow the vehicle back tot he dealership the next business day and corrected the battery. We asked that they double check to ensure that all parts of the vehicle were in working order. We were assured again that everything was fine but to our amazement, it certainly was not. I notified the manager of the dealership that actually helped closed the deal and he NEVER returned my phone call. I contacted him and spoke to him about an email that I had sent outlining our dissatisfaction but he never responded after his promises to the email. I also called the OWNEr of the dealership and never got a response. We finally canceled all warranties and kept the vehicle. This is a Pre Warning - DO NOT DO BUSINESS WITH THIS DEALERSHIP.

Ladena Odom - Lewis LIvely

Dec 9, 2013

I would like to notify potential consumers that Grand Prairie Ford is NOT a place to do business with. My grandparents purchased a pre-owned vehicle in September of 2013 from this dealership. The price was more than what the vehicle was worth, when the vehicle made it home the day of the purchase, the battery went dead after we were assured that the multi point inspection is done thoroughly to all of their vehicles. They did tow the vehicle back tot he dealership the next business day and corrected the battery. We asked that they double check to ensure that all parts of the vehicle were in working order. We were assured again that everything was fine but to our amazement, it certainly was not. I notified the manager of the dealership that actually helped closed the deal and he NEVER returned my phone call. I contacted him and spoke to him about an email that I had sent outlining our dissatisfaction but he never responded after his promises to the email. I also called the OWNEr of the dealership and never got a response. We finally canceled all warranties and kept the vehicle. This is a Pre Warning - DO NOT DO BUSINESS WITH THIS DEALERSHIP.

FordFan

Dec 3, 2013

Found a truck on cars.com and contracted the dealer through the portal. Received a call and email from the internet sales manager. He was very helpful and easy to do business with. When I arrived onsite I was greeted by the sales manager who introduced me to the product specialist who facilitated the deal with ease and professionalism. I could not have asked more from a dealership.

jkncates

Nov 2, 2013

Worst experience I've ever had with a car dealership. They messed up my paperwork and got pissy when I couldn't make it in to resign on their time. All and all I took my car back and terminated the deal. I got a much better car for WAY cheaper now. DO NOT GO HERE.

Paul B

Oct 27, 2013

Service Dep Rep didn't keep me informed on the status of my part, talked to Weekend Manager and he didn't make me feel any better either

Working Dad

Oct 22, 2013

If you are looking for the car buying experience of your life then this is the right place for you. The service department is just as bad! Take my advice and go somewhere else! They are HORRIBLE!!!!

JadedTooYoung_WastedMyTime

Oct 13, 2013

Looking at used trucks on cars.com. A 2008 Silverado V8 with 81k? Under 15k? Why is the grill chrome and not black? Chevy didn't chrome the entire front on the Silverado until on the 2012 model. Go to their website, no truck found. Spare me the "we already sold it" nonsense. This is low-level used car dealer nonsense. Buying a new Ford or used anything? Stay away. Eggs are certainly cheaper and better than anything you'll find at IH 30 and Loop 12. Apparently their location cost is affecting how they treat their customers/prospective customers. Watch a couple of their commercials and pause them--if you can't figure that out, give them your paycheck.

MParker22

Oct 8, 2013

I recently purchased a new F150 from this dealership and was very satisfied with my buying experience from beginning to end. I spent several days researching the truck I wanted, and searching the web for the best deals and all searches lead me to GP Ford. The truck was considerably cheaper then other Ford dealerships, and even after including a spray in bedliner and texas tints it was still better priced then other dealerships that did not include these. It was also a great experience working with a salesman from Australia who had a lot of personality and was very helpful and sincere. I highly recommend this dealership.

Smokin' Clays

Oct 2, 2013

Sales Rep & Sales Mgr did exactly what I wanted when asked. I told them that I wanted a fair and honest value on my trade and they did exactly. They did what was needed to get me to sign the papers and take delivery of the new truck on a Thursday night.

tkrobson

Sep 13, 2013

I bought an extended warranty for I was told was an additional 72 months or 75K miles, which would have covered mycar for the entire time it was financed(48 months) or100k miles (it was a used BMW with 31,500 miles onit and thefactory warranty expires at 36k miles). Upon recently having to take the car to the shop I was informed that the warrantyGrand Prairie submitted to the warranty company had an "in service" date, back dated to the day the car was built! Whywould I buy a warranty that covered 36 months of a car when I didnt own it?? That is a ludicrous proposition. There is nodocumentation on the contract I have it my possession that states this anywhere. I called the warranty company andthey said I had to resolve it with Grand Prairie Ford. I have left numerous messages with various members ofmanagement at the dealership with no returned phone calls. Steve Bova my contact at the dealership said fixing their misrepresentation "wouldnt be fair to the dealership"! He also did NOT EVEN WANT TO SEE WHAT I SIGNED! I have filed a complaint with the Attorney General of Texas. Please if you have had this same issue or similar, we only need 30 people to get to Class Action Status!

lisa

Sep 6, 2013

these people are selling cars that do not work. i had a new car form there and it already has been repaired 3 times!!11 do not buy from here a bunch of lies!!!!!

KENNETH

Sep 6, 2013

DO NOT GO HERE YOU WILL BE HIGHLY DISAPOINTED!!!!!!!!!!!!! EVERYTHING IS HORRIBLE!!!!!

Never-use-GrandPrairie-fORD

Aug 19, 2013

Spotted a great deal on an F150. I live 3 hours from Grand Prairie, so I shoed the price to my local dealer hoping they would match. They instructed I should go through Grand Prairie as they could not touch the price. Thinking the vehicle was a good deal, I made the three hour trek. What their posted price doesn't tell you is that it doesn't include any options added by the dealer (tint, bed liner, etc), not having a trade adds to your price, and there were a few other fees they tried to slide in. I walked after the final price ended up being a full 15% higher than the price quoted.

transplant1

Aug 5, 2013

I recently purchased a new vehicle from this dealership and am very pleased with the overall experience. All personnel I dealt with; from salesman, sales manager and finance department, were professional and courteous. I was not pressured to purchase any particular vehicle, rather I was shown both new and used cars and was given ample opportunity to make my own decisions. Having conducted my own research, as all buyers should do, I was comfortable with the information given me by the salesman and sales manager and found it to be true and accurate. If you are an informed buyer I can highly recommend this dealership for a new or used car or truck purchase. Also, if you are fortunate enough to work with Ron or Karl you will have an enjoyable shopping experience.

mystery4

Jul 29, 2013

STAY AWAY... Grand Prairie Ford does not honor there internet price I wanted to buy a 2013 F-150 Super Crew they had for $25,969 plus $898 for a bedliner and tinted windows, well Brittany and Shawn would never call back or email once I showed interest in the vehicle, plus they would not give me a final price, there is no way they can sell this truck for that price they will lose 5k, they need to be reported to the state dept for fraud. Do not go to this dealership or deal with these people you will be sorry run don't walk out of this dealership and go anywhere else, find people who care about you not ones that want to suck you in just to rip you off. Buyer beware.They also run ads for the same trucks all week and never remove them (same stock numbers) at that price they would be gone everyday, the owner of this dealership is either clueless what his employees are doing to make a bigger profit on you, or a crook you decide.Then the extra fees and bogus ad on charges start it is never ending if you buy from this dealer you will be sorry....

BigPoppyHamilton

Jul 27, 2013

STAY AWAY FROM THIS PLACE!!!!!!!!!! We found a 2012 GMC Terrain on the Internet priced very competitively. We called on a Friday and were told that the car was in mint condition with 24,495 miles. We explained our situation to the salesman and he said "We won't lose your business over the price of the trade in." We live 125 miles away from the dealership and wanted to make sure that the car was as advertised before driving all that way. When we saw the Internet price drop another $1000 on Tuesday, I called to make sure the car was still there. They said it was. I asked the new sales person to look over the car and make sure there were no dents, scratches or other cosmetic problems. A second time I was told it was in mint condition. So I told them we were on our way. They said they would hold the keys while we made the 2.5 hour drive. I called 2 more times on the way to tell them we were coming. "Don't worry we have the keys pulled" I asked one more time for a 3rd person to look and see if there were any scratches. A third time I was told it was in mint condition. We got there at the exact time I told them we would be there. "The salesman you were working with just left to shoot a commercial at the Rangers game and won't be back till late." So I got a new salesman. He took our information to get our car appraised and then came back and said, "I'm sorry but the car you came to look at is just now being sold!! May I interest you in another?" We were in shock after being told 3 times they had pulled the keys for us. Then the guy says, "well maybe if you look at it right now and get the numbers in before the other people do it can be yours." We went outside to look at it and there we saw a scratch that was deep, a quarter inch wide and about a foot long on the rear passenger door and back panel. Disgusted we tried to leave and they kept trying to put is in another car. We were furious and tried to get my keys to my car back. The sales manager came out and asked what my story was. When I told him that we had driven125 miles and 2.5 hours, been told the car was held for us and that it was in pristine condition and that nothing they told me was true, he said, "Sorry." Boo offer of, "let me give you some money for gas; let me see what we can do for you." We got in the car and drove away. We looked up the dealership online because I wanted to see if the pictures of the car showed the huge scratch, thinking maybe I had missed it. To my surprise, the car was now listed at $24,995, a full $6000 more than advertised just 5 hours earlier. And yes, the pictures showed NO SCRATCHES!! Please do yourself a favor and do not waste any time at this dealership

Jrob72

Jul 26, 2013

I went in there for an internet price on a car of 23,906. I was hoping to get a little off of that, and walk out with paying a total of 25k, including TT&L. Not only did it not go down, after all of the add ons, and a lot of haggling, it was at 28050. They wanted to charge for a two year service plan, and some other non necessities. What irks me about it is that they were very unconcerned that there price was just a lie. Don't drive there just to check out an internet deal, it isn't worth it.

Randy B

Jul 24, 2013

I was quoted a price on a vehicle on the internet, set up apt, drove 30 miles, salesman that quoted price not available new salesman told me that truck had been sold but we have another one exactly like the other one. Waiting 30 min for them to evaluate trade. I finally left and said that I would come back next day. After arrival I told the salesman I wanted to know the price of the truck, I wanted to make sure it was same as previous truck. The salesman told me this truck is exactly like the other one but a thousand higher plus we have to add the cost of the bed liner and other additions which I had been told was included in the original price of the first truck. It would have been nice to know the truck was 1000 higher, I would not have driven another 30 miles.

The Pessimist

Jul 12, 2013

Spoke the the Internet sales MGR several times over the phone about a truck I was interested in. I was deliberately lied to regarding financing and dealer add ons. I went and got my own financing and went up there. I went ahead and financed through Ford at a high interest rate in order to get the additional rebates. They would not budge 1 cent on price and tried to add extended warranties and protection packages on the final paperwork hoping I would not notice. I bought the truck and drove straight to my credit union to refinance it at a much much lower rate.

okcreviews

Jul 3, 2013

Deceptive advertising style! Internet sales price did not include dealer add-on of window tint $399 (non-removable) and no disclosure regarding Ford Motor Credit financing required to receive internet price ($500 Rebate for financing with FMC which reduces sales price). Note to all buyers...Get all the details before making your trip to Grand Prairie Ford.After leaving Grand Prairie Ford we called another dealer advertising a great price on Autotrader.com and experienced the same issue but with even more non-releasable dealer add-ons (tint, pin stripping, interior protection and nitrogen air filled tires). Yes I will be taking the time to write a similar review for the other dealer (Randall Noe Ford). Dear Dealer: Please read Texas Administration Code Title 43 Part 10 Chapter 215 Sub Chapter H.

KEBD87

Jun 28, 2013

Do NOT go to Grand Prairie Ford. Grand Prairie Ford is a terrible dealership. They do not honor the internet prices. No one was friendly. They were actually very rude to me (the customer). The salesman, Andy, was very high pressure, rude, arrogant, and unwilling to deal. The sales manager, Tony Terrazas, was rude and high pressure. Both, the salesman and sales manager, were unwilling to let me speak and just continued to speak over me. Neither person was willing to listen to me about what I wanted in the car and what I thought was a reasonable price. If I spoke, both individuals would just talk louder to drown me out and continue to say "this is such a good deal" and you should buy the car tonight. We had to ask for our keys multiple times before they brought them back after appraising our trade-in. We felt that we were being held hostage. Going to Grand Prairie Ford was a waste of time and I will not return.

SVNDallas

Jun 20, 2013

Went because the commercial stated everyone is approved. Did the online application and was told I was preapproved. When I got to the dealership (several miles away and a lot of gas), I was told there was nothing they could do for me.

flownbybone

Jun 17, 2013

Drove 3 hours to visit the store for the online price of select vehicles. Upon arrival/discussion, the price increased several thousand dollars due to options not requested but mandatory addition to the price. I accepted these additions because I really wanted the vehicle and thought it was still a fair price. However, when it came time to finalize the paperwork the sales manager would not work with how I needed to register the vehicle and demanded unreasonable actions on my part (basically leaving a check in case I did not register the vehicle as I said I would). I have been an officer in the military for 6 years and have a Masters in Management. This management team is terrible! Not once did the manager speak to me face to face and had zero trust in making this sale, even though they told me they trusted me completely. Therefore, they lost the sale. I would not recommend this dealership to anyone.

Paintless Mustang

Jun 15, 2013

2007 ford mustang was purchased used in 2011. Car looked great until about 9 months later the paint on the hood came off! Of course when returned it was neither the fault of Ford and they said they did not paint the car before it was put on the lot. Of course they would not admit to that otherwise they would have to warranty it. The service department was rude when brought to their attention.Their service scheduling is from another planet also. You have to schedule an appointment for them to look at your car, the same appointment does not actually fix the car, you have to make another one for that. STAY AWAY FROM THIS DEALER !

Sara Irwinsky

May 25, 2013

After explaining clearly, without hesitation, my poor credit score, Neltisha Henderson said over and over that it was fine. Just come in, apply, you'll be fine. pfft. After driving 50 miles, I got the answer she could have just given me over the phone. No.

barblop23

May 24, 2013

Just bought a car from them on 5/7/13, The sales person was very nice and polite very very helpful. Finance manager said if we had any questions to leave a message, that he would call us back after a ASAP, NEVER called back, still waiting after 10 days. Finance dept is never available. The front desk "ladies" dont know whos doing what, put you on hold forever. Then they bully you so that you will get off their phone line- like the Sales manager I just spoke with "Ray". Completely disatisified.... I went in with a letter offer from a specific bank, and as of today my contract is with the totally random finance company I have never heard of, and has the worst reviews ever. DON'T BUY A CAR from this DEALERSHIP!!!

carybob

May 6, 2013

Costomers Beware!! Internet prices at Grand Prairie Ford are Misleading. They show internet price but when go over there they add $2000.00 more because they added bedliner (on F150) and window tint. I asked to see one for internet price they said they always do the extras but dont put it on the internet. HELLO FALSE MISLEADING ADVERTISING!! THEN I signed an agreement that i would accept $6000.00 for my trade in and the next day they offered HALF!! Thats right $3000.00..I said Excuse me but you offered me twice that yesterday..He said (and I quote) "Do you really think its worth more than $3000.00. I said it doesnt matter what I think, you guys offerred $6000.00 yesterday and thats what i want. He said he couldnt go that much I said Then We are done. WHO DOES THAT?? Make an offer and offer half the next day. I said "I would like a costumer satisfaction survey" He said I could only have one if I purchased a vehicle. I guess they only accept good reviews.

Tiff_plac

Apr 29, 2013

Sales Manager was incredibly rude. Would not allow me to have the pre owned car to be checked out by my personal mechanic. What do they have to hide?!?

Rhawk51133

Apr 6, 2013

I had a very bad experience with the finance department. They did not honor what the Salesman had told me, ($88 down and no payment for three months). I called about twenty times, at least, and was either put off or told they would call me back. When I finally spoke to the Finance manager and told him I thought their advertising was fraudulent and that I was thinking of calling my attorney, he cussed me out and hung up on me. I work in sales and cannot imagine ever talking to a paying customer like he did. I agree with some of the other people on this site that these are undereducated, stupid people. I would never dream of doing business with Grand Prairie Ford again and would discourage anyone else from doing so. My one pleasant experience was the salesman, Tony Mathis.

Joann

Mar 20, 2013

This dealership falsely advertises. Never have I witnessed Such bad management. Such a waste if time. Would rate them the worst. Do not go there.

Robert D

Mar 7, 2013

My wife and I recently purchased a new 2013 Fusion at Grand Prairie Ford. This our 3rd new car together, all from GP Ford. We've been very happy each time, and wouldn't ever consider going anywhere else. This last time, my wife wanted the new red color for the Fusion and they didn't have it on the lot. But the manager came out and spoke to us and told us that he found us one at one of their other lots. We had our new Fusion the next day! The Fusion drives great, and we seem to be getting good gas mileage too. Great service! Thanks Grand Prairie Ford.

russell777

Mar 4, 2013

This dealership does not honor the prices they advertise, nor do they do what they say they are going to do. I asked several employees for numbers in writing and was refused. When numbers did come to me they were jacked up by $400 tint and $500 bedliner. Go price these things at other dealerships. They wasted my time for a week.

Once bitten twice shy

Mar 2, 2013

This establishment does not even honor what they put on paper! I have been out over $500.00 on negotiated items that Grand Prairie Ford had agreed to honor both verbal and on PAPER! I will never do business with this dealership ever again. There are too many other Ford dealers around. Tread lightley if you should choose to do business with this Ford dealership.

Evecas

Feb 26, 2013

Scam artists!!! Wish I was able to not give ANY stars at all since these uneducated backwards heathens do not deserve it! This place needs to be put down just like their service! Scam!!!!!

atruckbuyer

Jan 11, 2013

There are lots of great Ford dealer in dfw, this isn't one

stankaluzniak

Jan 2, 2013

Service Dept. will not call back after making diagnostic check, you have to make multiple calls or srive to the dealership to find out that repairs are still not complete! Service Mngr. will not call back either for what reason I could not say. It seems to me that poor service is the norm for this dealership. I will not use their service for any reason from now on.

Tim

Dec 29, 2012

I have used their service department for several years, and they address your vehicle service needs very well. I thought the sales experience would be just as good, but have had a bad experience with them on 2 separate occasions. The first time I found the same expedition at another dealership that had leather for the same price as theirs with cloth. They didn't act like they wanted to come down, so I bought from the other dealership. I decided to give their sales department another opportunity a couple of years later since I had so many positive experiences with the service department. No luck the second time either, so I've given up on trying to buy a vehicle from them. I will continue to use their service department for all of my vehicles because they definitely do a great job in that part of their dealership.

cruzn_51

Nov 20, 2012

First off got sent to another sale associatewould not budge on used car pricelow balled me on my trade in valuelied about the 88 down 88 a month (only for well qualified buyers) not what was told.Tried selling me a car I did not want.It has an atmosphere like you are at a Walmart.

Orion-75

Nov 19, 2012

bait and switch !! looking for new F150 sales person said they had 6 on the lot at my price point when I got there 3 hours later they had sold them all I wish I could give them less stars

smallmedia

Oct 4, 2012

This dealership only cares about themselves. They will not budge on price. They also throw in hidden fees. I was charged 1,787 under Options. Window Tint, Tire Insurance and what ever maintenance is. They will not remove it. I didnt not ask to put the tint on the car. It was already on the car. I wasnt told about the Tire Insurance. Very very sneaky and totally screwed me. Worst car buying experience I have ever experienced.

romorffi

Sep 28, 2012

Bought NEW truck, have had problems with it and no one know how to fix it. And keep getting run a around. Service Manager refuses to admit problems. I have tried to speak with the person who sold me the truck but he too gives me the run a around. Everyone just refuses to be willing to come to a honest solution. They have had my truck in service for over a month. I now face the only option as taking them to court.

truckbuyer

Sep 15, 2012

I called on a truck they had listed, made an offer over the phone. The salesman told me that I needed to come down and talk with them in person so they knew I was serious. I told the salesman that I live over 100 miles, I am pre approved for financing and the only reason I was making the drive was to pick up a truck. The offer I made, was 1000 less than the posted price. He told me that he would have to talk to his boss and call me back. He never called. Two days later I received a email from the GM asking about my experience with the dealership, so I told him and asked if the truck was still available. Turns out it was sold. Funny thing is, I really liked the truck and would have payed full price! But after this experience, I would not suggest them to anyone.

Searched for a great deal!

Aug 27, 2012

The staff at Grand Prairie Ford didn't mess around and we got straight to an agreement on my car. I really appreciated that because I have a limited amount of free time to shop for a car with 3 busy teens and family obligations. They got the paperwork completed and had everything ready to go for me after I completed the sale of my car the following workday. I would recommend this dealer to anyone trying to buy a Ford Car!

bbzink

Aug 27, 2012

drove from houston to dallas to hopefully buy a nitro. when we got there the suv had damage on all four corners. had seen better deals at salvage auction.

nicholegrambleyvance

Aug 15, 2012

My husband purchased a F250 from this dealer less then two months ago (not a cheap vehicle). Just days after taking it home we noticed a leak. We called the dealer and we were told that it was overflow and that this was normal. As a precaution, we were told to keep an eye on it and if it worsened to bring it in after we received our warranty information in the mail. The leak did get worse, we waited for the warranty information and brought the truck in. The leak turned out to be a radiator leak..not overflow and not covered by warranty. The dealership refused to fix the issue as they stated it wasn't their problem and we had waited past the 30 days of original purchase (hope you saw my note above that they are the ones that told us to wait) and then charged us over $1000.00 to fix it. My husband was out on the street today with a sign telling others to beware!!!!!

msamples

Aug 13, 2012

I was contacted by a "salesman" Edward, who told me I had been pre-approved, and set an appointment. He was very specific about the financing that would be available to me. I stressed to him that I would be driving a considerable distance, in a car that was ready to die, with no ac, and I wanted to be sure everything was set. he reasssured me that it wa so I made the appointment.I called him 3 more times before going in, asking questions so I would be fully prepared to purchase a vehicle that day. In each conversation I stressed to him that i was making a long drive in an un-reliable car, and did not want to do that unless I knew for sure there would be no glitches. In each conversation he reasurred me that everything was set - come in and see him - and he would " take good care of me". I made the trip, got there, asked for Edward, and was greeted by another salesman named Tony. That was when I was told that Edward is in the internet dept, and doesnt ever deal with customers face to face.Then Tony took my credit app to to what I assume was the finance dept. A mid-sized room surrounded by glass, and overflowing with empty pizza boxes. When Tony returned, he slapped a piece of paper down in front of me and said that my credit had been turned down because of the status of my mortgage. I explained that I am currently in a modification, and am not allowed by my mortgage co to make payments until that process is complete. He said he understood, but that no bank anywhere will finance me until that is resolved. I asked him about the 2 banks that Edward said would do it, and Tony simply shrugged and said " I don't know about that, I'm just telling you that we can't do it here". There was nothing more to say, so I left.

Mr & Mrs John Bargel

Jul 10, 2012

We started out looking at vehicles with a young man (can't remember his name,but he mention he was Palestinian). He was very polite and helpful. When we decided to negotiate the purchase of a Grand Marguis, he told us the asking price and made an offer for our trade-in. We countered and he had to check with his sales manager (Carl?). After a second counter offer, he disappeared and his sales manager took over. This made us feel uncomfortable, since this guy totally took over and the young man was only seen, when he came to offer us bottled water. How demeaned this must have made him feel. The manager kept switching the price of the car, then the trade-in and always came back to the same bottom line amount (as if we weren't smart enough to recognize that for every dollar her knocked off the price, he counter balanced it by deducting from our trade-in). Finally, we made a final offer and said that if it was not accepted, we wanted back the keys to our own car. It was like being held hostage! He kept trying to renegotiate, even after we said, "We are done negotiating! Take our offer or give us the keys to our car." This went on until we became angry. He finally said he would accept our offer and we felt we had reached a win-win situation. We paid for the difference in value (sales price minus trade-in) with cash. When we finished all of the necessary paper work, we were handed a key chain with one set of keys and remote. When we asked where was the other key and remote, the manager told us, "We don't know. You'll have to buy another set." My husband protested, but the most the manager would do was give us a used remote (with a broken loop, which meant it cannot be hung on a key chain). We had to purchase the second key (else where, because Grand Prairie Ford wanted to charge twice as much as Home Depot). We were told the car had been fully serviced (oil change, filters, air conditioning, etc.) This was a lie, since we discovered the air cleaner was excessively filthy, and other filters, oil and air conditioning all needed to be serviced.....at our expense). They did provide the owner's manual, which was missing. There was a mix up on the paperwork and they held the title hostage, until my husband became very irate. As if things weren't bad enough, we were traveling home (from Grand Prairie, TX to Washington State) when we discovered that the temporary plates on the Grand Marguis indicated that the plates were for a 2010 Mercedes Benz! There we were, half way home (1,000+ miles in either direction) with illegal plates!) My husband had to call several times (getting angrier with each call) before finally getting through to anyone. The girl kept putting him on hold despite the fact that he told her not to, because he was on his cell and the call was urgent in nature. Each time he was put on hold for so long that he eventually heard this recording, "We are sorry, you need to call back at a later time." When they finally got back to him, they wanted him to stay where we were, so they could over night express the correct plates and paper work. My husband HAD to be back to work and we could not stop midway home. For the remainder of our trip, we were afraid a state trooper would notice that the plates on our Grand Marguis said"2010 Mercedes Benz". Fortunately, we made it home without any such event....but no thanks to the ineptitude of the people at Grand Prairie Ford. I would never recommend Grand Prairie Ford to anyone...unless I really hated them! They are high pressure sales, and deceptive. I just hope the young man who originally was working with us got his commission (but I suspect his manager claimed most of it...that man would screw over his own mother).

David Dees

Jul 2, 2012

I stopped by to view the inventory of new or used Ford F-150 Lariats. Edward who called was on an errand, not available. Adrian "Big Boi" was now going to be my sells person. We walk over to cubicle, but before he sat down, he told me, "I need to take care of something, I'll be right back." He returned with Mike. We walked over to Mike's cubicle, he had to have my personal info before looking at trucks. That was fine, I guess. He ask how I was paying, I said, "Cash." this wasn't what he wanted to hear, I guess, he ask to be excused. He came back, wanted to know my price range, I said, "$20,000 - $30,000." He ask to be excused again after getting a couple truck details. After ten minutes of waiting, I left. Please DO NOT waste your time at Grande Prairie Ford.

KarolLiza

Jun 18, 2012

Very friendly and helpful staff! The service department has to be the very best in the metroplex. From the moment you walk in to the moment you leave, you are well treated and served. Thank for all you do!

soontobe

May 21, 2012

Very appreciative about the overall work and the service done on my vehicle. I would like to thank Johnny Crecy, the service advisor, for the extra effort and help on fixing my truck. Thank you so much!!!!

BrookeFin

May 8, 2012

Thanks Natalie for your help. I know it was a busy Saturday but she got my car in and out real quick. Thank you so much awesome service Natalie!

Ralene

May 1, 2012

Johnny Crecy went above and beyond to ensure top notch customer service! I had some additional items performed on my vehicle where I may not have if Johnny had not taken the time, short staffed, to explain the importance. You need more associates like Johnny!

Amanda35

May 1, 2012

I like the courtesy and the fact that I can leave my vehicle with them when I am traveling out of town, get a ride to the airport and have my truck ready when I get back. I really appreciate David Steen taking care of any concerns or questions I have had about my F-150.

zacharytolson

Apr 24, 2012

STAY AWAY!!!! They had a lot of hidden fee's, Dealer add-on's ect. They tired to force us to buy extra protection saying it was a Ford thing and they can't take it off (lie). Their prices posted online a thousands of dollars off of what they actual charge. We walked away and found the same car with more features for less than what they charged for a stripped down model. Don't fall for the large scale and extravagance. The only person we liked there was the salesman Jackie Mercier. It was the people above him that were insulting. STAY AWAY

ZachO

Apr 24, 2012

STAY AWAY!!!! They had a lot of hidden fee's, Dealer add-on's ect. They tired to force us to buy extra protection saying it was a Ford thing and they can't take it off (lie). Their prices posted online a thousands of dollars off of what they actual charge. We walked away and found the same car with more features for less than what they charged for a stripped down model. Don't fall for the large scale and extravagance. The only person we liked there was the salesman Jackie Mercier. It was the people above him that were insulting. STAY AWAY

Elizabeth97

Mar 12, 2012

When I first pulled in, there was uncertainty as to where or who I talk to, but once I was forwarded to Donna she was clear, concise and answered all of my questions.

tlfisher68

Jan 31, 2012

Bought a vehicle, closed on the on the deal. A few day into owning the car had anexpected expenace come up and needed to return it and made it perfeclly cleare i will come back in a few weaks to make a deal. Come to find out they had no cooling down period, to make it worse there great customer service went out the door after they take your money, they gave me the run around didn't return your calls !!!!!!

arby7737

Jan 29, 2012

I found Grand Prairie Ford on a Google search and they actually had an SUV I was interested in purchasing on their lot (Ford Escape). I left an inquiry via their website and they got back to me by email and phone call the next day. I set up an appointment with a salesman and expected to meet with him when I walked in. When I got their I was greeted by a salesman on the floor, who then went to get the salesman I had an appointment with; he was apparently busy and I was pushed off to his "floor partner." He had very little personality, was very timid, and offered no small talk whatsoever. He went instantly to paperwork, which was fine and I understand. After doing pre approval paperwork his sales manager gave him keys and told him to show me a car, a Kia Sorrento. I went in for a Ford if I was not pre approved for that let me know, I do not want to own a Kia. I quickly told him I would never drive that and he offered to see what else I "could get into." I was shown a Jeep Liberty and a Dodge Nitro, both of which the salesman had no knowledge of whatsoever, I asked several questions about options, pricing, rates and every answer I got was "I don't know man, I have to ask they don't tell me these things." I believe I was typecast-ed because I walked in with my wife and children. If you do not have the time to deal with my family, I refuse to spend my money with you. Sending an inexperienced salesman to deal with me when I had an appointment, who had no knowledge of the vehicles he was showing me was completely unprofessional. I took my business back to Don Davis in Arlington, who I was originally dealing with, and purchased a vehicle on the spot. I just went to Grand Prairie Ford to "shop around" but the lack of professionalism and knowledge stopped me from making a purchase. This is probably the reason why they had a dry erase board saying that no cars had been sold in the last three days.

lovemynhl

Jan 19, 2012

By far the WORST dealership I've ever had the misfortune of walking into. Somebody needs to go in there and clean house, so to speak, and then hire a company to come out and teach them a thing or two about customer service. I have never experienced such game play and trickery in my life. Just an absolute JOKE of a dealership. If you're looking for a Ford, go to Don Davis Ford. That's where we ended up after our awful experience. There were no games at Don Davis and we left with the vehicle we wanted.

Saxguy

Jan 16, 2012

I called twice and confirmed an appointment with this dealer about the type of car I wanted. I was VERY specific about the color types and transmission. The girl was very nice and understood and told me she would pull inventory out for me to see and very confident she had something in stock. I drove over 40 miles to the dealer and they had NOTHING in stock that matched my request nor had even checked to see that they really had the cars in stock. They had only one car and it been sold already that morning. Never going back there again.

Educated Buyer

Dec 21, 2011

I have been looking at Escapes for two months. I got my financing in place and went to buy one today. I had seen the other terrible review of this dealer on this site. I talked with Arvin in the internet dept. and he told me they were not like that. So I decided to give them a chance. I went there today ready to buy. I walked in and told them I was interested in the XLT, the XLS, and a used one they had on the internet. I told them I was very familiar with the Escapes and what I bought would depend upon what I received for my trade in. (It's not like one XLS is that much different from another one, right?) I gave them the key to my car when I first walked in and asked them to get right on it so they could give me a value ASAP. The salesman showed me a used one I asked to see. Then I asked him when someone would look at mine. He said they would get right on it, though they were not busy at all. After some more time went by, I asked again when someone would look at my car. The salesman disappeared and a hot shot named Tony appeared. He said he wanted me to find a car first and then they would look at mine. I explained that I was very familiar with the Escapes and what I bought would depend upon what I received for my trade in. He said they didn't do it that way. I told him again that I knew I liked the Escapes and I just needed a number to we could start talking seriously. He became obstinate and rude. I asked for my key back and he gave it to me. I left and bought from a friendly dealership in the Grapevine area, who did just what I asked them to do right up front! I learned that Grand Prairie Ford: 1) only wants to work with people their way, 2) does not want to work with people who are educated buyers, and 3) gets rude when you don't do what they want you to. My internet went out the first time after I had typed all of this, but because I really believe that you should avoid this dealership, I logged back on to type it again. Find another place to buy! Don't wasted your time at Grand Prairie Ford!

SuzyQ

Dec 18, 2011

I went to this dealership to buy a new vehicle. The internet price available online was below many other dealers and the vehicle had all the options I was looking for. Unfortunately, when they actually provided me with the written quote, they had added almost $2000 to the price for 'tire maintenance'. They said it was not optional and I had to purchase it. Suddenly, their price wasn't as competitive as it had seemed. It was a sneaky and dishonest tactic. I walked out of there fast and I suggest you should to. Do not trust this dealership.

Truck guy

Dec 3, 2011

I recently drove 1000 miles to trade my vehicle to Grand Praire Ford in Dallas. I had been looking for a certain vehicle for months and found it at a very good price. I contacted a salesman (Alex) several times by phone confirming and reconfirming details of the trade and vehicle. I supplied vin # and pictures and honest details of mine. I asked very specific questions based on experiences that I had read in reviews. I asked about exterior condition, interior condition, scratches, if it came with floor mats, additional fees, etc. I made at least 5 calls to confirm, explaining I didn't want to drive that far and it not be honest representation. The salesman reassured me that the condition was great inside and out with no major scratches, dings etc. He also sent me some additional pictures of the interior saying it looked new even stating floor mats are included. Long story short I called again right before my 9 hour drive to confirm and get reassurance of facts. When we arrived I waited several minutes on the salesman before he finally appeared. Everything was fine until I started looking at the vehicle. The floor mats were nonexistant,several scratches were on the back, the headrests for the back seat were gone and "best" of all the entire drivers side was covered in hail damage. Looking straight at it it was hard to see but when you got at an angle it was as many as 100 small dings all along the side. Suddenly I notice my salesman was gone. I asked where he was and they said he was gone. Then I found out there were quadruple the fees I was told. Later I asked to speak with the owner and I was told he just left. Suddenly everyone was gone???? Needless to say I was lied to and was played. I was very disappointed by their overall character and business practice. It really felt like this was a routine for them based on the reaction of all the other workers. I called the owner (Keith) three times and never received a call back. I wish someone had given me a head's-up on this dealership. As a result I'm hoping this review will save someone their personal day from work, a couple hundred dollars in gas, 1000 miles on my vehicle and a very frustrating and disappointing experience. Character and honesty are important and I never received either. Buyer beware from Paul in K.C.

GSW

Jul 12, 2011

This past Tuesday I visited Grand Prairie Ford located in Grand Prairie TX to look into purchasing a 2011 Fusion SEL. I was trading in my 2009 Honda Accord, and after talking with the sale person and sales manager there was a written offer as follows: my car ( trade in value $16,000) plus $7669.32 cash. I advised that I needed to think it over and would get back with them later that evening. When leaving I advised Mr.Smith that I would return Wednesday, but he stated that this was his day off, and if I closed the deal on Wednesday he would have to split the commission, so I said not to worry for I would close the deal on Tursday. I explained that I did not need to finance this amount and would pay cash. After I returned home, I attempted several times later that evening and the following day (Wednesday) to discuss this offer. After numerous calls on Wednesday, I was finally put in touch with Ross, another sales manager, who rudely advised me that my trade in was not worth $16,000 and he would now offer me only $14,500 and would owe a little more than $9,000. To say that I was stunned with this reversal and their reneging on a written tendered offer reminded me as to WHY car dealers are not held in high esteem and clearly demonstrated their unethical schemes have not changed. For a US car manufacturer attempting to reestablish them self as a quality product with quality personnel, well sir you have a long way to go. I am very disappointed with Ford and the folks at this dealership. I did send an email to the sales person Ronnie Smith, advising him that if they wanted to rethink their position, I would once again review the original written offer.I have talked with the sales person, who has informed me that the GM for the dealership initially approved the deal for it was a slow day and they needed to sale some cars. So I gather that one must go to a FORD dealership on a slow day to get a reasonable price quote, and even though you call back within hours to confirm the deal, they do not honor their offers.On Friday I received anothe call from Mr. Smith, who bullied his conversation on me and refused to allow me to speak, I subsequently hung up. Mr. Smith then called be back and left a minute and a half rant, calling me a coward, taold me to go jump in a river and that I did not have the common sense to know the value of my call and that noone would give me what I was asking. Again this is from the same folks that made me the orignal offer. I now play this rant for my co-workers and friends, an dI can assure you that Grand Prairie Ford is the last place they will ever go to buy a car. They are nothing but bullies and thugs!

dmarcozon

Jan 14, 2011

I am happy with the vehicle that I bought but the sales experience was stressful and deceptive. I was asking to be explained the numbers on closing and the guy acted like he was very put out to have to explain them to me. I "walked" on two occasions but then someone would come out and get me and tell me they were going to drop the price another 500. In the end they dropped the price 1000 dollars but I noticed after signing that he went in and tacked on extra to the price that I paid for the extended warranty. Also with a 750+ credit rating he told me all he could get me was 7.5% financing. I know he could have done better than that.

tradosaurus

Sep 4, 2010

I was deceived over the phone by the internet sales manager that my car would receive a certain trade in value if it was found to be in excellent condition upon inspection. After a 3 hour drive to dealership I was lowballed on my trade-in and the email correspondence between myself and the internet sales manager was not honored. I would never trust nor recommend purchasing a vehicle from this dealership.

RyanM

Jul 22, 2010

I went to GP Ford to look at a car I found on their website. I was excited to find out that they're open until Midnight since I had after work and had my daughter with me. Plus, the dealership is pretty centrally located to Dallas or FW.From the time when I first arrived to after I purchased the vehicle I had a great experience. The were super nice to my daughter as well. The salesman was really knowledgeable about the car and the financing dept. was very professional. I never felt pressured to buy the vehicle, they just helped answer any questions that I had. I would recommend them to anyone looking at a new or used car.

babyyma

Jul 22, 2010

This is a wonderful place to buy a car and form a lasting automotive relationship. The staff REALLY cared about helping me choose the best vehicle to fit my needs. I will tell EVERYONE what a GREAT place Grand Prairie Ford is when they need to buy a car!!!!

cattaway

Jul 22, 2010

Outstanding customer service on the new F150 that we purchased through Grand Prairie Ford. The sales staff was very helpful in the new car orientation. Will definitely go back for next vehicle purchase. Did I mention that the service was outstanding?!