Used Cars for Sale at Grand Subaru in Bensenville, IL

subaru

Nov 1, 2016

Buying a car can be a time consuming and excruciating process. Matt was very professional and prompt and the process went very smoothly with no surprises.

A-A-Ron

Nov 1, 2016

I wanted to buy from Grand because I have heard of the great service and overall buying experience especially with Kiril via Chitown subarus (Grand should consider giving that group a discount!) He was very helpful and got me the answers to any of my questions. He was truly a pleasure to do business with!

Zachary

Oct 31, 2016

Fun and easy to negotiate with no problem in getting me good prices for the Subaru I inquired on I'm loving my new Subaru

Subarugirl2

Oct 27, 2016

Chris Czaja spent time to show us how the new gadgetry works he was very knowledgeable and very helpful in facilitating the sale of my Subaru Forester. He did a great job! This writer is a Subaru girl and keep coming back to the same dealership with some recommended friends as well.

Lydia

Oct 26, 2016

My initial thought on purchasing a new vehicle was one of......oh here we go again having to deal with the sales staff that pressure the customer and waste as much of your time, so they can end up with a customer who is exhausted and ready to give into their sales tactics.Well much to my surprise I had a pleasant friendly experience at this Subaru dealership, my sales lady Sandy was patient, friendly and made the experience less stressful for me, she did not pressure me but made sure that I had received the proper information regarding my purchase and all the details involved before moving forward. Once my decision was made she proceeded to initiate the process to make sure I was out the door with my 2017 sooner than later. I feel this experience deserves the five star rating. Thank you Sandy.

Brittany Parritt

Oct 25, 2016

Usually I would hate to go to any dealership because I hate how pushy most of them are, however I did not experience this with Grand Subaru. They let us look around without bothering us very little about if we needed help. Part of this could be because I already had a deposit down on a car, but I was walking around the lot before we met with anyone because I wanted to check it out before I decided to buy it. The first sales person I was supposed to speak with was actually on vacation when I went in so Michael Keller stepped up and helped me out tremendously! Him and my boyfriend actually had a lot in common so Michael was great to talk to. He also made my sales process run smoothly and did what he could to save me as much money as possible. Thanks Michael! I would recommend anyone buying from Grand Subaru to have Michael be their salesman.

Carl Slck

Oct 24, 2016

Nealy was knowledgable and personable through the whole process. If we ever need to buy another car, it would be through her. Thanks for all of your help !

trudan123

Oct 23, 2016

One of the things I hate doing most is going car shopping. Have not had very many good experiences. Usually I waste a whole day at the dealership haggling back & forth. Many of the salesmen will not take no for an answer. Grand Subaru was fantastic. Matt Drwal was the best, most courteous & informative salesman I ever had an experienced to work with. It actually was a pleasure and I definately will recommend him and Grand Subaru to my friends. Thank you to all the people that helped to make it a fun & enjoyable experience.

New Subaru Fan

Oct 23, 2016

One of the things I hate doing most is going car shopping. Have not had very many good experiences. Usually I waste a whole day at the dealership haggling back & forth. Many of the salesmen will not take no for an answer. Grand Subaru was fantastic. Matt Drwal was the best, most courteous & informative salesman I ever had an experienced to work with. It actually was a pleasure and I definately will recommend him and Grand Subaru to my friends. Thank you to all the people that helped to make it a fun & enjoyable experience.

Karen44

Oct 21, 2016

Sandy Cuttone found the perfect car with all the options I wanted. She showed knowledge and was able to give me a great price. All the options were reviewed with me. This is my second time purchasing a new car from this dealer....and be back again.

Thom Stephens

Oct 20, 2016

My wife and I decided to buy our second family car. As happy owners of a 2005 Subaru Outback and its replacement (a 2015 model Outback), we knew that we wanted to buy another Subaru. We selected the 2017 Legacy as our second car. Knowing the exact car that we wanted, we used Cars.com to find the best price. Sandy Cuttone from Grand Subaru gave us an amazing price for the Legacy with no hassle and drama. She was so fast & classy compared to her peers that our decision to buy at Grand Subaru was an easy one. Once at the dealership Sandy and the team at Grand Subaru made the buying experience fast and easy. What was amazing was that in spite of their speed, they didn't miss a detail. They provided new plates to save us the torture of a visit to the DMV. Sandy ensured that we used our $ 500 off coupon from our 2015 Outback purchase (which we didn't even remember). If you are in the market for a new Subaru, then do yourself a favor, and check out Sandy Cuttone and the team at Grand Subaru. Regards, Thom & Gwen Stephens

JOSEPH & BARBARA DZIK

Oct 20, 2016

We have been buying cars for many years and Grand Subaru and Sandy Cuttone are number 1 on our list. When we purchased our Forester 2 months ago Sandy was so informative, friendly and yet professional. She even called us to follow up every so often to check as to how we enjoyed our car and if we had any questions. We would not hesitate referring our family and friends to Grand Subaru and having Sandy care of them. She was great. Joe & Barb

JOSEPH DZIK

Oct 19, 2016

We have been buying cars for many years and Grand Subaru and Sandy Cuttone are number 1 on our list. When we purchased our Forester 2 months ago Sandy was so informative, friendly and yet professional. She even called us to follow up every so often to check as to how we enjoyed our car and if we had any questions. We would not hesitate referring our family and friends to Grand Subaru and having Sandy care of them. She was great. Joe & Barb dzik

JUDITH WOLF

Oct 18, 2016

Sandy had tremendous product knowledge and enabled me to make an informed decision. She's a Pro! I've been very happy with my purchase. No buyer's remorse at all!

JeffK

Oct 18, 2016

I corresponded with Sandy through email before making a trip to the dealer. She is very knowledgeable and she helped me decide between models. She made the purchasing process very easy and was low pressure. I am happy with my purchase and would recommend Sandy for your Subaru purchase!!

CarolynW

Oct 18, 2016

Wendy was so patient with me and my husband, who were totally new to the Subaru product. She was extremely kind, did her best to get us a great deal, and made the car buying process so much less painful than it can be at times. If you go to Grand Subaru, be sure to ask for her. She works very hard to earn your business.

SubaruSue

Oct 17, 2016

Sandy Cuttone was wonderful to work with in purchasing my third Subaru. She is very knowledgeable and patient through the entire process and I will always recommend Grand Subaru and especially Sandy Cuttone.

CHRIS

Oct 17, 2016

My experience purchasing a 2017 Forester with Sandy Cuttone was a pleasure. In the past I always felt uneasy when buying a car, never feeling confidant I got a good deal, spending hours negotiating and by the end of the deal my head would be spinning. This time I emailed 4 Subaru dealers and requested a quote for a 2017 Forester. Grand Subaru had the best price and when I asked the other dealers to meet the price none of the could come close. When I picked up the car and worked with Sandy to finalize the paper work she was very helpful in explaining all the details & options available, never pressuring me into anything. I would highly recommend you contact Sandy if you're in the market for a Subaru.

Momof2

Oct 17, 2016

I was pressed for time and new to Illinois so I wanted to do most of my research online before going to a dealer. I contacted other dealerships and they would just answer my questions with "Come to the dealership and I'll answer your questions!" Sandy Cuttone was different; she was extremely responsive and answered all of my many questions in great detail. Not only that, she was friendly and not pushy. When I finally stopped by (and had to bring a screaming toddler...not recommended), she was thorough and quick so that we could go home ASAP with our new Subaru.

Scott

Oct 17, 2016

Sandy called me after I did some online searching. She answered my questions, no pressure, and presented a reasonable deal on my lease of a 2017 Forester. She was great to work with and I will definitely reach out to her when my lease ends. Thanks Sandy!

Xin Guo

Oct 16, 2016

Subaru BRZ is my very first car. And I'm really surprised that how easy to buy a car at Grand Subaru with Sandy.The price is great! So is the whole process of buying a car.I strongly recommend it!

RichF

Oct 13, 2016

Car buying, especially the negotiation is a royal pain. They give you a price, you counter, then the salesman says that he (or she) needs to take to their manager, you wait and wait, and back they come and process is repeated. Then you put on your coat and start walking out the door. Hold on they can do better, well maybe until you notice that extra hidden charge, ...Dealing with Grand Subaru was not this way. I contacted Sandy and she gave a GREAT price off the bat, well below invoice. No negotiations, no getting my coat on and starting to walk out the door, ...Yes she offered a few options and explained what they were, we took one (maintenance contract which seemed to be fairly priced) while left others (paint and fabric protection).My only complaint was that the process at Grand Subaru took about the same time as other dealers. It went very smoothly but does take some time. There were no long waits, just many steps and seemingly endless paperwork to complete.Since we had a previous Outback, Sandy explained the new features to us and skipped the basics which we already knew. She also helped up transfer the radio stations - which we forgot to write down before leaving home for the dealership.Other ways they could improve the buying experience - perhaps Grand can could arrange for a Starbucks to open next store. Grand's coffee is okay but Starbuck's latte would have been better.

Mahalo

Oct 13, 2016

I've purchased at least 15 cars over the years but this purchase was the best ever. Usually the buying process is drug out with a lot of pressure to add extras, haggling over the final price, and mostly just waiting around while the salesperson keeps running back to the manager to approve every dot on the contract. My daughter has a Subaru and kept bragging about it (but then doesn't everyone in Colorado own one? ) I finally decided to get one as well. I started dealing with Sandy Cuttone over the Internet a few years ago. I should say that I live in TN, about 490 miles away. She had a lot of patience with all my questions, answering each one quickly and accurately. She also has a great sense of humor. After looking at dealers in the Nashville area, Grand had the best prices, well worth a trip up and two nights in a motel. Unfortunately I could never find the time to drive up so I ended up buying a Honda CRV. The CRV has a great reputation, but I could never find out why. I had at least a dozen issues with the car, starting with road noise and often asking what the design engineers where thinking of; definitely not people friendly. I finally tired of the CRV after about a year and contacted Grand again. To my pleasant surprise Sandy Cuttone returned my e-mail inquiry and remembered me. Well, we started the pricing and availability process all over again. I had decided on a 2017 Subaru Limited with certain color choices. Sandy was right on top of things, giving me options such as availability and details on various features. The end result was that I drove up to Chicago, had a most pleasant experience in processing the sale in record time and back on my way home. I really liked the coffee machine and Danish in the waiting room. While I can nitpick about anything, and this Subaru is no exception, I haven't found anything so far that really bothers me. The car runs great, has plenty of power, and looks good. But then a car is just a car (even though Subaru Corp says Subaru is love - something wrong there;-). Sandy and other staff I met at Grand are people and to me people are love. I loved the entire buying experience and will not hesitate to buy from Grand again. The only thing I won't do is drive up for my oil changes.

Chicago Joe

Oct 13, 2016

This is my third experience buying from Grand Subaru and my second time buying from Sandy Cuttone. I like dealing with Sandy as she is professional, responsive, and doesn't play games.I emailed Sandy directly with the specs on the car I was pursuing and she responded quickly with a detailed note showing all costs and an excellent price. I had done my homework before contacting Sandy and was pleasantly surprised at the deal I received as well as the no hassle process. I had several email communications with Sandy throughout the process regarding options and color availability and she was very accommodating and responsive. The car we wanted wasn't in stock, but Sandy was able to get it for us within several weeks. When I had a small service issue after delivery, Sandy engaged management on my behalf to ensure the issue was resolved to my satisfaction. For that reason alone I would buy from her again.Overall my experience with Sandy and Grand Subaru has been very positive. Sandy, her Finance Manager, and the Service team have all be very decent and reasonable people to work with. So far the Forester XT we bought is great and we are comfortable recommending Sandy and Grand Subaru to friends and family.

Shannon

Oct 13, 2016

We knew we wanted another Subaru Outback as we were extremely happy with our 2011 model. We look to Comsumer Reports for information before making purchases. Grand Subaru was one of the dealerships recommended. We e-mailed our interest in the 2017 Subaru and Sandy Cuttone responded quickly. We scheduled a meeting and Sandy did not disappoint. She was very efficient and very knowledgable about the vehicle we were interested in. She helped us through the process without ever pressuring us to make a decision. Once we ordered our new Subaru, which Sandy helped us build, all we had to do was wait. We were given a delivery date and we're thrilled when we received the call that the car was in early. Again Sandy arranged to get the car ready for us, and helped arrange our meeting with the financial manager. Sandy took time with us explaining all of the features on our new vehicle. This was extremely helpful. We really enjoyed working with Sandy. She is a real asset to your Subaru family. We have already recommended Sandy and Grand Subaru to a friend of our and a cousin as well. Thank you Sandy.

Jonesy

Oct 12, 2016

We decided to replace our Honda CRV and add another Subaru to the family. The Costco pricing made the process easier and a lot less stressful. This was our first time at Grand and the facility was very nice. The people there were friendly and helpful. Matt did a great job of showing us options and gave us a nice tour of all the new bells and whistles in the car. Sometimes, buying a car feels like buying a house! But Matt made sure we knew what we were signing. The only reason I didn't rate our experience all 5 stars was because we were disappointed in our trade-in offer.

DeltaDad

Oct 10, 2016

I have to say that I really do not enjoy the car buying process. I feel like I am in the middle of a 12 round fight! But Grand Subaru and Jeff Shade changed that for me. From the time I first contacted the dealer via email until I walked out with a new 2017 Forester, these guys made the experience enjoyable. I do a lot (probably too much) homework before I will even contact a dealer. I know what I want to pay, I know what my trade in is worth and I know what sort of interest rate I want on the loan. Their first price (didn't even have to haggle) was below the "great prices" listed by Consumer Reports, Kelly Blue Book and TruCar. The valued my trade in at a fair value and in line with what I had already been offered by other dealers. There was no big push to up sell, but they did share all of the offerings with me. I came in with financing already secured and they beat what I had by a wide margin.I really can't express how great this dealer was to do business with. This is my first Subaru but I already told my wife that she should pick out which model she'd like because I don't want to deal with any other dealer ever again.

Forester16

Oct 9, 2016

I am a low mileage used car buyer and the value of a Subaru Forester is undeniable. Michael was quick to respond to my internet inquiry for one of Grand Subaru's cars. We setup a road test and he made it very easy for me to make a decision the same day, keeping the communication friendly and professional while we were going through the usual process of pricing the vehicle to be purchased, pricing the vehicle to be traded and finally financing the transaction. The dealership is modern, well equipped for the public and I will do business with Grand Subaru and Michael Keller again if they find me the right deal in 3 or 4 years.

dmill19344

Oct 6, 2016

I purchased my first Subaru from Sandy Jackson at Grand Subaru 4 years ago. I found here through the internet. Then as now, she was honest, to the point, and friendly. So happy to have dealt with Sandy again. Unlike many car dealerships/salesperson she is an absolute pleasure to deal with. There were no tricks or scams. Everything was very direct and to the point. It was all very direct and to the point. I can't say enough positive things about Grand Subaru and Sandy Cottone, Thank you both!!!!!

Shane Irelan

Oct 5, 2016

Grand Subaru has an amazing selection of vehicles, friendly staff and they gave me a great deal on my dream car! Michael Keller is great to work with, he is very friendly and made the car buying process easy. The whole team there is excellent.

Jerryborjas

Oct 4, 2016

Nealy is a really down to earth person and wants the best for you now and in the future. Couldn't have gotten a better person to help me purchase a new vehicle, I would recommend her to anyone that would like to buy a new car.

IAHawk17

Oct 2, 2016

Michael responded quickly to an online CarFax request for a used WRX. He was very helpful in showing how the vehicle operated and could answer any questions we had. The price was very reasonable and the purchase of the vehicle went very smooth and quick. Very happy with my purchase and experience at Grand Subaru!

deb geraci

Sep 28, 2016

Nealy was wonderful in helping us purchase our forester. She went over all the car aspects and taught us how to use everything in the vehicle.

xtrek

Sep 26, 2016

because that was the easiest car buying experience I have ever had. Price couldn't be touched by anyone, and Chris Czaja was awesome to work with. So happy to be in my new Subaru!

Happy Customer

Sep 26, 2016

Go to Grand Subaru and Mike's your man!My daughter had been saving for years for a car. She finally decided this past summer that she was ready to purchase a modestly priced used car. She had some clear ideas of what she wanted so we spent most of the summer looking for just the right fit. We primarily relied on one dealer whom we'd purchased from before for my son and had had an outstanding experience. We were really reluctant to go anywhere else since we'd heard horror stories about buying used cars and didn't want to take the chance of sending my daughter off to college with a problem car. Less than a week before she needed to head out to college, we were still waiting so we decided to look at other dealer options. We ended up seeing a used 2007 Subaru Forrester online that was available from Grand Subaru. We called and had the great fortune to get Mike Sinacola to help us. We immediately drove to Bensenville from Chicago in rush hour just hours before the dealership closed. Mike had the car washed and sitting in the front waiting for us to test drive by the time we pulled into the dealership. They allowed us to test drive the car without someone hovering over us and to take as much time as we needed to look the car over and talk and ask questions. My daughter was thrilled and we purchased the car. Mike was professional, knowledgeable and friendly. He stayed late on a weekend night, past regular business hours to make sure we were completely checked out, set and satisfied with our purchase. Al in the finance department was also terrific. We purchased an extended warranty and he even gave us his personal cell phone to call him if we ever had any trouble getting the warranty coverage. Grand Subaru even allowed us to take it to an independent mechanic to have it checked out and guaranteed to fix any problems for free should our mechanic find something non cosmetic wrong. Our mechanic said the car looked and drove like new. But this isn't the most incredible part of the story. Two days later and only three days before she had to drive 1500 miles to school the car stopped dead in traffic. After calling AAA for a tow I called Mike on his cell which was right at closing and he helped me arrange to get the car looked at in the morning with their mechanics. Joe in service called me in the morning and had found the problem (a bent gas gage in the tank so the tank was not registering empty). We had scheduled the car to be rustproofed that day but unfortunately Joe needed to have the part overnighted to the shop and it wouldn't be ready until the next day which was the day of our departure. Joe promised to have the car done right away when the part came in so I arranged to have the car rustproofed the next morning by noon. By the way, Joe was very accommodating and was a huge advocate for pushing this through and making it happen in a timely and efficient manner.The next day the part came in late and we were told if the car wasn't there by 1pm we wouldn't be able to have it rustproofed until two days later. We had an hour drive to the dealership and were waiting to hear from Joe about the completion and we were running out of time. Just minutes before the deadline, in steps amazing Mike who offers to drive the car to the rustproofing shop so we could get in there on time. We saved many hours in traffic, got the car done and my daughter made it to college on time. I know it sounds like a fairy tale but it's really true and Mike and his team were the reason. It's unheard of to get customer service like this in today's market and Mike should be given the medal of honor for service above and beyond.

Bobo

Sep 26, 2016

Joe Lewicky was the sales person that helped me make decision to purchase car at "Grand Subaru". It was his knowledge about the cars and respect towards me, that made me make my purchase decision. At the finance department, they were very helpful and respectful as well. I feel very good about my decision and overall experience with Joe and "Grand Subaru". No one was wasting my time. Big Thanks to the "Grand Subaru" team!!!

Lisa51

Sep 26, 2016

Two years ago we needed a new vehicle, and after much research, decided on a Forester. Our credit union had relationships with three Subaru dealers, and after more research, we chose Grand. Melissa Distel handled our whole transaction, from initial contact, to trade in, to final sale. It could not have gone more smoothly. Melissa was friendly, professional, knowledgeable, and responsive. We were very happy with the price and service we received.Two months later, my beloved 2002 RAV4 suddenly suffered a fatal mechanical malady. Being impressed with Subaru, and having already done oodles of research, I decided to get an XV Crosstrek. Back to Grand Subaru and Melissa we went. There was nothing available on the lot, so she found one that was being shipped in that met my specifications. Once again, it whole transaction went very smoothly. Melissa kept me informed of everything until the Crosstrek arrived, and took care of every detail of the sale. Once again, we were very happy with the price and service.Now, two years later, I decided that my old bones needed a little more comfort and luxury. I took a good, hard look at other makes of SUVs and crossovers, but when comparing value, reliability, and consumer reviews, in my mind nothing beat the Outback. So back to Grand we went. Melissa is now a sales manager, so she set us up with Chris Czaja, one of the internet sales staff. Chris was great to work with; friendly, funny, knowledgeable and professional. He gave us all the time we needed to go over all the numbers. We got a great price on the Outback, and a good trade-in on the Crosstrek, and once again, the process could not have gone more smoothly.We have been completely satisfied in our dealings with Grand, both on the sales side and the service side, and would happily recommend this dealership. Keep up the good work!

Steph628

Sep 26, 2016

I dreaded my next car purchase because my last experience was so terrible. I had gone to multiple dealerships due to not being treated with respect because I was a female buying a car on my own. I had also had a dealership actually laugh at me because I was doing this on my own and did not want a co-signer. I have been wanting a Subaru for a few years now. The folks at Grand Subaru made me feel so comfortable, and treated me like a human. I appreciated their thoughtfulness and patience with me as I made my decisions. Everyone that I interacted with was friendly and customer-service oriented. I could not believe how different this experience was from my previous one. I was updated throughout the entire process and had an enjoyable time finalizing my purchase. I am so thankful to the folks at Grand Subaru, especially Chris C. and Trace for making my experience incredible.

Slibidan M

Sep 26, 2016

Joe Lewicky was the sales person that helped me make decision to purchase car at "Grand Subaru". It was his knowledge about the cars and respect towards me, that made me make my purchase decision. At the finance department, they were very helpful and respectful as well. I feel very good about my decision and overall experience with Joe and "Grand Subaru". No one was wasting my time. Big Thanks to the "Grand Subaru" team!!!

piet56

Sep 23, 2016

We recently leased a Subaru Forrester. We looked up Grand Subaru online and worked closelywith Matt Drwal. We set up an appointment and were treated as welcome customers. He helped worked through our needs and found us the right vehicle. The delivery went smoothly and the Finance Manager helped us expedite getting our lease done and we were able to be driving our new car sooner than expected. This truly is the way a customer purchase should be handled. We would buy/lease again and will recommend every one interested in a Subaru to follow in our footsteps to Grand.Give Matt a call and you will be glad you did.

felipe cuellar

Sep 21, 2016

I was very impressed with the sales staff, especially with Jeff. We ordered a WRX and he helped us through the whole process. He gave us updates, and even took calls at home. I highly recommend working with Jeff and his staff. I have helped people buy cars and I could honestly tell you that this experience was one of the smoothest and easiest to do. Keep up the great work and look forward to doing business with you in the future.

Felipe C

Sep 21, 2016

I was very impressed with the sales staff, especially with Jeff. We ordered a WRX and he helped us through the whole process. He gave us updates, and even took calls at home. I highly recommend working with Jeff and his staff. I have helped people buy cars and I could honestly tell you that this experience was one of the smoothest and easiest to do. Keep up the great work and look forward to doing business with you in the future.

NewOutbackOwner

Sep 20, 2016

Everyone was very friendly. Jaff Schade was very sincere, helpful and knowledgeable. Although busy, he spent a lot time helping me during the whole buying process, from coordinating airport pick-up to explaining hidden functions. He also provided great suggestions on accessories and options. Instead of trying to sell everything as many other dealers do, he not only telling us what we need, but also let us know what are not that useful. Thank you Jeff!

vallarta1

Sep 20, 2016

This was a great experience. Nealy my salesperson was charming and so positive that we would walk out happy with our new car. Making a purchase like this is not as easy as it sounds but Nealy made it fast and easy.

jljyd

Sep 18, 2016

We were referred by Costco Auto Program. Matt Drwal contacted us that evening with information and pricing. We had an appointment with him the next morning and selected a model and color. The dealership did not have the interior we wanted, but Matt Drwal soon found the car we wanted. We took possession of the car 4 days after we first met with Matt. At that time Matt spent almost an hour explaining and setting up the many features and the controls and setting up the many features of the Outback. We were very satisfied with the whole experience.

NewSubaruOwner

Sep 18, 2016

Chris Czaja was our internet sale man and was so friendly, helpful, sincere and genuine. He spent a lot of time with us and helped us navigate the trade-in (a VW with a recalled Takata airbag) with compassion and without pressure. And because of his willingness to see us through this tough situation without pressuring us, we bought our brand-new Subaru Legacy. I would definitely do business with Grand Subaru again and Chris Czaja.

ejurado

Sep 17, 2016

Was lied to multiple times, made appointments that were not kept. Never had the feeling that I was dealing with trustworthy people. Joe Haga of the finance department, was incredibly rude and arrogant. He blatantly lied to me multiple times and at one point was told "I don't dictate things here" My credit was less than perfect, and the guy treated me like he was doing me a favor, despite the fact that they were going to make money off me.

Jovana C

Sep 16, 2016

Everyone we came in contact with was very friendly , That day we went to a couple of dealerships and at the end of the day we came back because this dealership is the best. They worked hard to get my financing approved, they even stayed after closing time to make sure that we have everything done. Never did I feel any pressure, it was like working with friends. Car buying can be very stressful, but our experience was fantastic!

LGilbert

Sep 11, 2016

Grand Subaru went to great effort to acquire the car I wanted such that it was worth flying into Chicago and driving the car home. Their price was highly competitive. The sales department was in constant contact with me and followed up immediately on my requests. Delivery of the car went smoothly, including the financials. A great amount of time was spent explaining the numerous features of the car.

Anita

Sep 11, 2016

I chose to go the internet route. I couldn't have been more surprised by the personal service provided by this type of buying. I received prompt emails and prompt calls when necessary. Nealy was great to deal with and made the transaction go smoothly.

S.G.

Sep 10, 2016

Went to look at the 2010 mazda speed 3 they have for sale and noticed marks on the roof of the car that were starting to bubble. Talked to the sales lady, who was nice and helpful, and she assured us that they would fix it for the price they were asking for it. We left and came back another day and they told us that they fixed the roof and chips on the front bumper and hood. The person who did the so called "repairs" did a horrible job. The clear coat on the front bumper was hazy and looked like garbage and the roof was not fixed it was touched up with paint. The underlying problem with the roof is the rust that was starting due to the bubbling. After talking to the used car sales manager, who treated us like crap because we are in our early 20s, he said it's just bad business to fix the roof like that. So after being told one thing we were told another. They refused to budge on the price of the car even after they didn't fix the problems. Then we find out that there is only 1 key to the car and it would cost us around $250 to get a key and have it programmed. So he refused to go down on the price of the car because of the missing key and the cost to fix the roof even after we were told they were going to fix the problems for us. The sales person was nice and tried helping us but the used car sales manager was rude and arrogant to say the least. I work in the parts business so I have a very good idea of the cost on parts and labor and this dude just pulled crap out of his butt. They do not communicate with each other very well either, sales person said we can do $13900 before talking to anyone else and then the manager came back to us and said no they wouldn't go lower then $14000. Also do not leave a deposit in cash because they refuse to give it back to you in cash. They made us wait 5 days to receive a check in the mail after being told that we would get a call in no more than 2 days to come pick up our deposit. Overall not a good experience with this dealer and would not recommend anyone buy here. Also, if you're looking into the Mazda check out the roof closely I would hate for someone to get it with the crappy "fix" job and it start to rust in a year.

bardac

Sep 9, 2016

Me and my wife were planning to buy a new car but were a hesitant because of our previous experience with our last dealership. It was a horrible experience, we basically got ripped off and the customer service was poor. It was my first time to buy a car in the USA so I was still vulnerable to those sharks. Then I read on a review online that Grand Subaru was number 1 in customer experience and satisfaction.From the moment you walk in you will be greeted by friendly staff (given that it is not a Saturday). Btw, I got an online quote using truecar app and I received an email from many dealership and my gut feeling told me to go to Grand Subaru, and was never disappointed. The showroom was clean and there are lots of freebies so you don't get bored if you have to wait.Chris Czaja was our salesperson, and to tell you the truth, he is what a dealer should be. He was professional and friendly, from keeping you updated with email or phone calls to making sure you are comfortable with your buying experience. Excellent service, no hassle, no pressure, no BS, straight to the point.He is very well informed and also listens to what you want and need, even told a us a little bit of background from his WRX to switching to Outback because family is always first, and that is the reason we are buying a car because of our new born. We got ripped off of our first car purchase so from the start we were screwed from financial standpoint. I already knew that we are not getting our ideal budget because we are trading our used car and we still owed money from that. but, Chris told us that they will be doing everything to get us a good deal and they pulled through.To summarize it, if you are looking for a new car, go to Grand Subaru and get a Subaru. You are not only getting a great and reliable performing car you'll also get a great buying experience. If your'e lucky maybe Chris Czaja will be your dealer.

Jo

Sep 9, 2016

We received the best price from the start, Chris was a straight shooter, which we truly appreciated. Not only was he very knowledgable and professional but also friendly and and accommodating. Chris made our whole experience feel so welcome, happy to now officially a part of the Subaru family!

KayC

Sep 6, 2016

My experience at Grande Subaru was better than expected. Nealy was caring and friendly and took the time to really find out what I needed. She made the car buying experience practically painless. Others I met on the day I picked up the car were also good to deal with.

Dancer19

Sep 5, 2016

From the start I was offered I great price. I never felt rushed or pressured in the process. Nealy was able to answer all my questions and always available both before and after I purchased the vehicle. The buying process was quick and easy, a very organized company with great customer service.

sun1992

Sep 5, 2016

It's my first time purchasing a car in US. Grand Subaru gave me a great price at the first time, which saved me a lot of time. And Nicole always answered my questions very quickly. In sum, it's a pleasant experience to buy car from Grand Subaru.

bubbles20

Sep 5, 2016

We had an awesome car shopping/buying experience at Grand Subaru. Matt and Chris were very helpful throughout the entire process and made the vehicle purchase as hassle free as possible. They were both very knowledgeable about the vehicle and offered us an amazing price that no other Subaru dealer could match (we called 2 other locations). They were honest and extremely easy to deal with. We definitely recommend this dealership to anyone looking for a Subaru!

bubbles20

Sep 4, 2016

We had an awesome car shopping/buying experience at Grand Subaru. Matt and Chris were very helpful throughout the entire process and made the vehicle purchase as hassle free as possible. They were both very knowledgeable about the vehicle and offered us an amazing price that no other Subaru dealer could match (we called 2 other locations). They were honest and extremely easy to deal with. We definitely recommend this dealership to anyone looking for a Subaru!

Ashley Doyle

Sep 2, 2016

I had a great experience with Jeff Schade at Grand Subaru. Jeff was very patient with me and clearly answered all of my questions. He promptly responded to my phone calls and emails during the weeks we worked together. When I came in to sign the papers for my new car the dealership was very busy and Jeff had multiple customers. Despite this, he still took the time to fully explain everything to me and keep me updated.Jeff understood what I was looking for and did not pressure me or make me feel uncomfortable. When I picked up my vehicle he took the time to go over everything with me. I highly recommend Jeff and hope to work with him again when it's time to purchase our next vehicle.

AshleyDoyle

Sep 2, 2016

I had a great experience with Jeff Schade at Grand Subaru. Jeff was very patient with me and clearly answered all of my questions. He promptly responded to my phone calls and emails during the weeks we worked together. When I came in to sign the papers for my new car the dealership was very busy and Jeff had multiple customers. Despite this, he still took the time to fully explain everything to me and keep me updated.Jeff understood what I was looking for and did not pressure me or make me feel uncomfortable. When I picked up my vehicle he took the time to go over everything with me. I highly recommend Jeff and hope to work with him again when it's time to purchase our next vehicle.

armysniper6

Sep 1, 2016

I tried to buy a car from Mike. He offered me a low ball on my trade (which is a really nice car). He insulted me by telling me I had some attachment to my car and then told me to go to Carmax. I have almost the highest credit rating available and was ready to make a deal. You're weak and insulting sales rep lost that deal for you. I will never do business with a company that treats combat wounded vets like this and has no tact. Stress free purchase...whatever.

prince5

Aug 30, 2016

Matt was very easy to deal with. He was responsive to my questions and concerns leading up to the purchase. We had a hard time finding a dealer who had the car we wanted in stock. We waned to test drive it and Matt let us know right away when he had one on the lot. Matt gives you the information and lets you decide on your own, absolutely pressure-free transaction. On the actual date we picked up the car, things went smoothly. I would recommend him to potential Subaru purchasers.

mattnis

Aug 23, 2016

I had a wonderful, low stress experience buying a car from Matt Drwal at Grand Subaru.Matt gave me a price I could afford and it was a pleasure communicating with him through all steps of the buying process.

Zach

Aug 23, 2016

Okay so I would like to begin by saying never in my entire life have I ever had such good salesmanship absolutely and utterly destroyed by such poor management. My experience at Grand Subaru was one of the worst I've ever had anywhere while trying to purchase a car. How a place like Grand Subaru, with management as they have, is still afloat is beyond me. Grand Subaru needs to reevaluate what terrible temperamental managers they employ. After hours of peaceful negotiation with my sales associate the manager comes over to introduce himself and within two minutes of him sitting down and me not being able to put money down to complete the sale, the manager's face begins to boil red in anger. The worst part is yet to come though. After I acknowledge that I've spent too much time waiting here playing the car dealerships games the manager instantly bolts up from his chair in aggression and yells "Fine I don't need to sell you a car, I'm not selling you a car, get out". And right there was the last time I'll ever be back at Grand Subaru. I hope nobody else is ever forced to deal with the incredibly rude management Grand Subaru employs or the tricks this place plays on unsuspecting new car buyers I do however have to say my sales associate Wendy was one of the friendliest employees I've ever had the pleasure of meeting with while shopping for a new car.

Nicolle Iacullo

Aug 19, 2016

My Experience:At first, we were just looking to get an idea of which car, we would like to buy. Nicolle Iacullo from Grand Subaru has been very patient and helpful throughout the process. She will take the time to educate me and my wife about the technology, options, promotions, and has been very friendly, not pushy, throughout the entire transaction. I will DEFINITELY refer businesses to Nicolle, at Grand Subaru, if I have friends, clients, family members, who are interested in purchasing Subaru! . If I have to give points for her courtesy, patient and helpful nature, definitely, would give her 11 out of 10. Aj Patel.

Alex

Aug 19, 2016

Good facilities however very poor service. I took my vehicle that I purchased from the dealer in for repairs. I was waiting for about 5 hours so that they could finish! I am a patient guy so I did wait but whenever I would ask how much longer, service would be very rude in their reply. In the end they said they could not fix the issue and sent me on my way. Biggest waste of 5 hours I've ever had, would not recommend to anyone.

INdiaAJ

Aug 18, 2016

My Experience:At first, we were just looking to get an idea of which car, we would like to buy. Nicolle Iacullo from Grand Subaru has been very patient and helpful throughout the process. She will take the time to educate me and my wife about the technology, options, promotions, and has been very friendly, not pushy, throughout the entire transaction. I will DEFINITELY refer businesses to Nicolle, at Grand Subaru, if I have friends, clients, family members, who are interested in purchasing Subaru! . If I have to give points for her courtesy, patient and helpful nature, definitely, would give her 11 out of 10. Aj Patel.

Mark Myers

Aug 17, 2016

Nealy did a great job and was super friendly and helpful during the whole car buying process. I got exactly what I wanted and could not be happier.

YM

Aug 17, 2016

Just bought a new 2017 Forester with themAdv:> Lowest price you can get (Just compared around Chicago area not sure others)> No push sells > No hidden fee or anything. > Stay helpful after purchase(They will trying to satisfy your need as much as they can, at least for me)Dis-advThe waiting time for financial processing could be 2~3 hours(took me 2 hours to buy this car). First time to buy a car, not sure if it is long time or just normal.and waiting room facility is new but pretty average. Summary,Highly recommend for a Subaru buyer.

flimflam

Aug 16, 2016

Chris Czaja gave me a fantastic price immediately and outbid all other Subaru dealers that I emailed. There was no need to haggle or waste time with the usual process.

shaleen

Aug 16, 2016

I had a wonderfully straightforward transaction here, primarily with Matt Drwal. I originally contacted them online along with about ten other dealerships in the Chicago area as I was seeking the lowest price for a Subaru Legacy. Matt got back to me that day with a fantastic quote and the info for the specific car included (even the VIN #). I am happy to say that everything he told me turned out to be true. There were no gimmicks or upselling. It was exactly the honest simple transation that I was looking for. I communicated with Matt via email, text and phone and found him to be very responsive and sincere. Literally the only thing I think of that could improve is the gross coffee and pastries in the lobby, but at the price at which I bought my car, it was nice of them to include anything. Overall, A+, would definitely recommend this dealership and return myself when I am looking to buy my next car.

Edelweiss

Aug 16, 2016

I received the 'right price' with no haggling. The salesman was extremely knowledgeable about the entire process and showed a high level of technical expertise. He responded promptly and completely to all my concerns. He is a true professional and conducts business in an easy going friendly manner. I have already recommended this dealership and salesman to a friend who is in the market for a Legacy.

DreamSubaru

Aug 15, 2016

I am very happy of my experience at Grand! I was greeted right when I walked in, and everyone was very friendly! This dealership has a large selection of cars! I will be bringing both my subarus here from now on for service! Nealy made my purchase of a new car enjoyable and it all went very smoothly! She made this a very memorable experience! I am very happy with my new XT! If you are buying a Subaru here ask for Nealy! Thank you!!

DreamSubaru

Aug 15, 2016

I am very happy of my experience at Grand! I was greeted right when I walked in, and everyone was very friendly! This dealership has a large selection of cars! I loved seeing the Bug Eye Rally Subaru that they have on display! I will be bringing both my subarus here from now on for service! Nealy made my purchase of a new car enjoyable and it all went very smoothly! She made this a very memorable experience! I am very happy with my new XT! It is a great car!! If you are buying a Subaru here ask for Nealy! In my future when I need a new car I will be back to a Grand Subaru! Thank you!!

RKSommer

Aug 14, 2016

We have purchased Toyotas & Hondas for the last 25 years and wanted something that handles a little better in the snow. We weren't looking just yet but my husband was having service on his bike at the Can-Am dealer and decided to take a walk while it was being worked on. He met Nicole who was more than happy to show him the vehicles and answer questions and he came home and started researching. The next weekend he brought me up to look at them and the vehicle he thought I'd want just wasn't right for us (I'm disabled). We tried the outback and it was perfect. Even had the perfect colors. So my husband needed to go home and "re-research" everything. Nicole had the exact car and was able to meet all of our needs and so the next weekend we drove back out to buy it. Nicole put in a lot of time & energy in what was originally a guy walking down the street and decided to kill some time. She was very understanding to my needs and wanted to make sure that it was a car for both of us and that we'd both be happy and I appreciate that. Especially when I did all the work on out last 2 cars and we make it clear its my car and they still talk to my husband. In this case my husband will be the primary driver but she was very tuned into my needs because if I can't be comfortable, it's just not a good car for us and she took that to heart. Thank you Nicole- that meant the world to me.

bob mclaughlin

Aug 11, 2016

This is the 2nd Outback I've purchased from Grand Subaru. They had the exact model and colors I wanted and their price was the best I found. My rep, Matt, was very easy to work with and very helpful.The dealership is 40 minutes from my house, there are several Subaru dealers between here and Grand but I found them to be a great operation in every way.

PGoyen

Aug 11, 2016

Melissa was very prompt answering emails and providing all requested information. The online process was very straight-forward.Chris was an exceptional salesperson. He is very knowledgable about the car buying process and about the vehicle. He was personable and easy to work with. I would recommend him to other car buyers.

June

Aug 9, 2016

This was our first time shopping at Grand Subaru. We've met with Nealy Anderson who was really helpful. Before I met her, I send lots of an email to ask for many information, she responded all the email back kindly. She assisted me to make a final decision to buy the car. She is a great and pleasant. I bought a great car with a good deal and I totally recommend the grand Subaru and her if you have a plan to buy a new/used car.

mandy31

Aug 8, 2016

My grandmother bought 2 Subaru Foresters from Nealy Anderson at Grand Subaru. Each vehicle was priced thousands cheaper at Grand Subaru compared to other local dealerships. Price was given via email and kept. There were no surprises and complete transparency. Nealy even took the time to go over all of the car's features with my grandmother. My family will buy all future Subarus at Grand Subaro with Nealy!!!

David

Aug 5, 2016

Everyone at this dealership was friendly and courteous. Nealy was a pleasure to work with. She was thorough, funny, and pleasant. I would recommend Grand Subaru to anyone!

Mary C.

Aug 4, 2016

My husband saw a car online at Grand Subaru, He sent a e mail to see if the vehicle was still available. Got a response within minutes by salesman Mark Hoen. Called Mark back on our way to the dealership, he had the car we were interested in parked in the first spot right by their front door waiting for us to test drive. He also pulled 2 other cars in front that my husband was interested in. No pressure took our time went for a test drive came back and made the deal. No hassle. Mark explained everything filled out the paperwork and it was on. Seen Al in finance was exceptional, explained everything answered all our questions. Exceptional customer service. Introduced us to Joe in service, meet and greet was very nice. All made the day so easy.Would recommend and buy a car from this dealership in a heartbeat. Hopefully the service dept is as good as the rest of the employees.

Gary Erkman

Aug 2, 2016

This was the first time I bought a car using an internet quote and it was fantastic. I checked 3 other dealers and I received the best quote from Sandy Cuttone from Grand Subaru. There was no haggling just the best price on the first try. It was great and Sandy was super. Seriously if you are looking for a great car and the best price just ask Sandy from Grand Subaru. I bought the Subaru Outback it is a great car and the online quote I received from Sandy was the best price from the 4 dealers I was quoted from. I will definitely use Sandy again and for sure use the online system. Thanks again Sandy

rpoulo

Aug 2, 2016

I made a chart with makes, models, price, dealership, and personnel. Nicole was the best. She contacted me and kept me informed of my many options.

rpoulo

Aug 2, 2016

I made a chart with makes, models, price, dealership, and personnel. Nicole was the best. She contacted me and kept me informed of my many options.

YYQQ0711

Aug 1, 2016

I purchased an Outback and my sale person was not at the dealership when I picked up my car due to some miscommunication. Nicole helped me get the car smoothly. She is excellent!

Mary Anne Browne

Jul 31, 2016

I researched many cars on the internet. I was in communication with Nealy for over two months. After test driving many other cars, I took the drive from Oak Lawn to Bensenville to personally meet Nealy. Her honestly in my car shopping made it so easy. I appreciated the "no game run around" , far from the experience I had at the Subaru dealer in Countryside. This dealership is the #1 in the state of Illinois for a reason!

Debra

Jul 30, 2016

I purchased an Outback but when I first arrived to look at the cars I wanted to look at the Outback, Forrester and Crosstrek. Matt Dwral walked me through the plus and minuses of the cars based upon information I shared with him. He was easy to talk to and listened to what I wanted. He was patient since I first contacted him in January and didn't purchase until June. Never any pressure. would definitely recommend Matt and Grand Subaru!

suemc1

Jul 29, 2016

This dealership beat prices at other ones by thousands. No need to buy anywhere else. Nealy was very professional and helpful. Made the purchase of my new car a pleasure!

David Biga

Jul 29, 2016

Great service, great prices, I wish I would of have received more for my vehicle (received 600 less than Kkb fair trade in value for my 2015 Subaru Forester). It is worth it since they are giving me an awesome deal and they make me feel confident! Plus it's a Subaru, made with love, and made to last.

MrStretch

Jul 26, 2016

Grand Subaru was easy to work with when I bought my 2017 WRX STI. Initially working through their online sales department, I was able to shop and price easily and effortlessly. They were easily accessible through phone or email and could answer all of my questions. Unlike many dealerships, the sales department were not using pushy tactics to drive the sale. After purchase, they kept in contact to ensure I was happy with my car. To put the icing on the cake, their prices were below MSRP and way below local dealerships.

J Petranovich

Jul 25, 2016

Buying a Subaru is a bit more difficult than buying other makes due to a limited supply on some models. However, Chris Czaja was very helpful in finding options based on my initial Internet inquiry. When the right car was found and delivered to the dealer, everything went very smoothly. Chris spent a good deal of time going over everything, explaining features, etc. At no time was I hurried through the process. In general, found the people at Grand Subaru attentive and helpful and certainly made the car-buying process comfortable.

Mukesh

Jul 24, 2016

I worked with Sandy during holiday season. She was very responsive in returning my emails and phone calls, and worked diligently to book my vehicle in my desired time frame and price. After talking to other dealers in chicago area, i consider i had a haggle free, lowest price. Thank you Sandy

Reinel

Jul 22, 2016

Chris is the most honest car salesman I have met. He sold me my first car and I love it. Ask for Chris and you won't regret a thing.

Anthony P.

Jul 20, 2016

I had never attempted to car shop via internet inquiries before. I was put into contact with Sandy Cuttone, the internet sales manager. She quickly was able to give us quotes on two Outbacks we were looking at and set up a day/time to visit the dealership for a test drive. Sandy was great during the whole process and made it pretty painless, even by car buying standards! We are very happy with our purchase and having made the decision to go to Grand Subaru.

Pestmanagementchicagoatgmail.com

Jul 20, 2016

They should rename the place "Grand Suckaru"Poor vehicle service. Poor customer service. Poor management. On July 16,2016, I dropped my 2014 Subaru Forester (34,400 miles) off for the 30K Mile service. This service is a major service and costs around $500.00. I also requested that my vehicle be cleaned, waxed, and vacuumed, for an additional$125.00. 3 hours after I dropped off my car, the dealership calls and tries to sell me on $1000.00 in additional "repairs". Some items of which should be included in the 36K mile warranty. The service department at Grand Subaru refused to repair the following items:1. Child-safe door lock does not function-unlatch. (Driver's side)2. Brake lights are not working properly3. Windshield wipers are worn out4. Vehicle alignment 5. Battery test/replacement (I recently received a notice because it is recalled!)After repeated discussions with the service Dept (Anthony) and the manager (Ryan Drone); They refused to honor the vehicle warranty. I paid $500.00 for the 30K mile service, and was the car was given back to me dirtier than when I dropped it off. It had grease marks on the hood and steering wheel, and the service department didn't even attempt to clean the vehicle. I received very poor service and feel offended that the dealership not only will not honor their warranties, but also gave me back a filthy vehicle.

BigTom

Jul 20, 2016

The reason I decided on Grand Subaru was the contacts that I had with Sandy Cuttone over three months on the phone after my hospitalization.. Sandy kept in contact with me so that I had constant information on the vehicles I had told her that was of interest to me. The first time that I went out I called Sandy and told I would be in June 30th.. I and my grand niece who was with me were given outback for a test drive in which we were more than satisfied. That's all we needed to go and purchase the car.. The outback has been a fantastic car from the start.

Tim S.

Jul 19, 2016

Nicole was over the top with her flexibility to fit into our schedule. She was able to locate the car I wanted for the price that we could afford, and deliver it on time. Once we arrived at the dealership things only got better. No question went unanswered and Nicole along with the rest of the Grand Subaru team had me in my new car faster then I thought possible.

pat&chip

Jul 18, 2016

We received help from Kiril Velkov in looking for a Subaru Outback.He knew a lot about Subaru's, gave us the information we needed to purchase one.

Keelia

Jul 18, 2016

I bought my first car here. Sandy was very helpful in explaining my options as far as different models and add ons. She also did a great job explaining my car's features and ensuring I got the model I wanted in the color I wanted. I love my new Impreza!

Carol R

Jul 18, 2016

We knew we needed a different car. We thought we wanted a Subaru, but not sure which model and all the features. Sandy Cuttone was so professional and made the whole process smooth and pleasant. What was supposed to be an "hour of just looking" turned into an experience of great information, test drive and out the door with a Subaru we both LOVE!

matt p

Jul 18, 2016

This was my first adventure into the car buying process and I couldn't have asked for a better experience! Sandy and the rest of the grand Subaru team was extremely friendly and helpful.

YYQQ0711

Jul 17, 2016

I worked with Sandy Cuttone in July 2016 to purchase two cars. Very professional services! Great information and great price! Really enjoy the process and like my new cars.

david w.

Jul 16, 2016

We worked with Matt Dwral for buying a Subaru Outback. It was pleasant and hassle free experience, and we like it. At the end, we got a car that exactly matched our expectation - from the trim, to the installed options, and to the exterior color! Matt arranged the car to be transported from another dealership in order to get an exact car we were looking. We settled the deal mostly through the emails with phone calls sometimes. We never visited the dealership at the Bensenville site before finally coming to close the deal and pick up the car. However, with timely and productive communications with Matt and the fact that Matt is very forthcoming throughout our dialog, we did not feel any difficulty in this process. Highly recommend!!!

8450beller

Jul 15, 2016

Chris was fantastic to work with, he was able to dealer locate the vehicle I wanted when no other dealers offered to do this. He answered all of my questions that I emailed to him very quick. Additionally, he emailed me on the day I was to pick up my vehicle to remind me of things I should bring. I would recommend Chris.

Subi D

Jul 13, 2016

Nicole provided us with exceptional service for our purchase; she was quick to respond to our questions and provided us with complete information to inform our decision. Nicole wanted the best for us and it was evident each time we talked with her.

jazpraise

Jul 12, 2016

Nicole Iacullo was professional, warm and friendly with a sound base of knowledge. We came through Costco for our second time and saved with Grand Subaru's prices for two cars.

Sean

Jul 12, 2016

One day, I realized buy a new car is like shopping from AMAZON.I even did not went to dealer.Great and smooth experience from Grand Subaru.I worried many times if things would go well.Eventually, I am very pleased with the service and the car!Besides, price is very competitive.

tnhockey

Jul 10, 2016

Had a great experience from start to finish when buying my WRX. Nicole was awesome and made everything super easy and hassle free. Got a great price and love the car. Thanks again!

bwmreview

Jul 8, 2016

I was under a tight budget for a new AWD vehicle. Living in Chicago, an AWD was a requirement for me on my new car purchase; however, this made it difficult as most AWD vehicles are out of my price range. But Grand Subaru in Bensenville was able to get me in a new Impreza at a price in my budget, and they drove the car to my home for me when I was unable to do so myself as I was in a rental vehicle at the time and didn't have anyone else with me that could drive the car home.They were very fair, willing to negotiate, and extremely friendly. Thanks for the wonderful experience Grand Subaru, including my sales associate, Michael Keller. I typically don't enjoy the car buying experience, but this one was great.

happy

Jul 5, 2016

The whole process went smoothly. Nealy offered a good price, answered all questions and was not at all pushy. She spent significant time explaining all the cars features when we took delivery. This was a very pleasant experience.

nursecookie

Jul 1, 2016

No pressure to buy or add on. They really work with you and typically have good inventory. I love my new car and felt really appreciated by the staff. My salesman took a lot of time to demonstrate how to use all the features so I didn't have to try to look it up later!

travelgirl

Jul 1, 2016

I had not purchased a car for 11 years and had dreaded the experience. Matt was patient and thorough, patiently answered my many questions, and at no time did I feel I was being pressured. He also listened carefully to what things were important to me.

ling

Jun 30, 2016

The sales representative Nealy Anderson has been very nice and helpful in our process of purchasing the new car. She has been very patient and helpful --- explaining different models, the whole purchasing procedure, etc.

Subaru Mark

Jun 29, 2016

Working with Sandy was a great experience. She kept in contact with us during a stressful period (holidays and a 1 year old!) but wasn't intrusive. When a great deal on the right car came along she immediately notified us with all the details and worked with us and our schedules to close the deal. She is friendly, honest, and a pleasure to work with.

Pang

Jun 26, 2016

After 6 Hours process we bought our brand new car finally at Grand Subaru. Matt Drwal which is our sales representative. and he did a good job to introduce and show us how to use our new subaru forester 2016. Price I believe is set as affordable.

Subaru Brad

Jun 26, 2016

I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was out, and all of a sudden, my wife and I, could smell the coolant. I made it home, keeping a close eye on the temperature gauge. Saturday morning, I took a chance, and drove to Grand Subaru (about 6 miles), once again keeping a close eye the temperature gauge. I saw Anthony in the service department, and he asked if I wanted to wait, or leave the vehicle ? I said I'd leave it, as long as I could get a loaner. He said there was nothing available, because every loaner, was already reserved. So, Anthony suggested that I wait, because maybe, it might be a quick fix. So, while I was waiting, I went to see Sandy. I was telling her about my situation, and she said, "don't worry, if you have to leave your car, we will get you a car" ! I waited about 2 hours, when they found, that the radiator, did have a small leak. So, as promised, they rented a car for me, from Enterprise. I've never had to deal with an issue, such as this, but I thank Sandy for coming thru for me !! I do, highly recommend, Sandy, and Grand Subaru, if anyone is thinking of buying a Subaru !!!

Phil A

Jun 24, 2016

Chris Czaja did an excellent job in finding me the car I wanted. No hassle approach made the car buying a pleasure. Easiest car I ever purchased.

jifergan14

Jun 23, 2016

Words can't describe how amazing our experience has been time and time again buying a few different cars from Chris Czaja and everyone at Grand Subaru. Chris is an amazing salesman, really cares and listens to your needs, and is always willing to work with you no matter the situation. Shout out to Joe in the finance department for explaining everything very clearly and precisely. Even everyone in the service department has been great to work with. This dealership is so great, I'm always willing to drive an hour out of way to go there. Check it out!

easy sale

Jun 22, 2016

it was very good happy with all they did I dealt with Sandy Cuttone she sent me an email and had the car I was looking for ready when I got there

Cschafer21

Jun 21, 2016

Recently bought a 2017 WRX Limited through Geand Subaru. I made my initial inquiry with Nealy, who quickly responded with a price quote that I found fair for the car I was hoping purchase. Throughout the buying experience, from the first quote to the time of purchase, Nealy was there and able to answer any questions I had along the way.

Brian W.

Jun 21, 2016

From online inquiry to driving off of the lot, Grand Subaru handled every step of the process with a caring attitude and a smile. I worked primarily with Nealy Anderson who was wonderful, as well as Ziad in the finance department. Both were patient and kind and worked with me to get what I consider to be a great deal. Ziad got especially creative with the numbers working it out so that both he and I walked away feeling like winners. I would highly recommend Grand Subaru for any one out there looking around.

Jbob

Jun 21, 2016

Was directed to Grand Subaru from my employee purchasing website. We really liked the emails that we received for a specific vehicle. Each email showed exactly what we would pay for that particular vehicle including doc fee and plates. We were well taken care by considerate staff. Nealy made sure that we understood the whole process and that we were comfortable with our new purchase. A nice feeling overall.

Laura Griffith

Jun 20, 2016

I went into Grand Subaru needing a reliable new car and feeling a little nervous about the process. On what had to be one of the hottest and busiest days, Sandy patiently worked through each of the challenges I had to help me get the best deal I could in a price range I could manage. There was no haggling, and she and her manager were very pleasant to work with. I left the dealership very happy with the car, have received numerous compliments on it, and I have recommended Sandy and this dealership to everyone I could.

sean

Jun 20, 2016

I started quote a few month ago.As I lived out of state, I was hesitated to buy a car from grand subaru.But they completely helped me go through this process with very good service.I even have not been there, and got my car a few days ago.A fancy car by the way.A very competitive offer than all of the dealers in my city, no back and forth, one offer then deal.

lsc321

Jun 20, 2016

I had a great buying experience with Grand Subaru. Purchasing my first car was stressful until I worked with Nicole. She was helpful and kind.

BranislavaV

Jun 19, 2016

I tried to negotiate with some other dealerships and process was painful. Then my friend recomanded me to contact Sandy to get the best price. And that was really true. We exchanged few emails and I got the best price that I couldn't get anywhere else. It was lower than the lowest price at truecar.com. Process was quick and easy and next day I left dealership in my new Subaru Crosstrek. I was really happy with my purchase and our great relationship is not over. Whenever I got some question she emailed me back shortly.

KarenGordon

Jun 18, 2016

This is our 4th Subaru, so obviously we are fans. The important thing is that this is our second Subaru from Grand. Why? They have given us internet quotes that reflected the price we would pay for our car. There was no game playing. As we walked in the door we were greeted in a friendly manner by Melissa Distel. We asked for Matt, and his warm personality made me realize we were in the right place again. He showed us the car, let us drive it, and we got down to business. He made our buying experience a pleasure. It was seamless from start to finish. At the end when we were driving out he made it clear that we could call him with any questions about the car. He even waved as we left! Thanks Grand Subaru!

Margaret

Jun 16, 2016

Nicolle was no nonsense, thorough, and courteous. 2 hours from start to finish which included a thorough overview of the new car. I have recommended her and Grand Subaru on Facebook. They were worth the trip from Chicago.

rudy

Jun 16, 2016

my review starts about 4 or 5 months before my retirement. I had been planning on buying a new Subie for many years, always haven driven a used subaru. anyone who has driven a subaru in the winter, knows they sell themselves, so this review is not about the car. I had shopped many dealerships on the net and by phone, always getting the usual, come visit us, got to see the sales manager for the price,please wait, we can do better if you come see us,on and on. the exact reason people dont want to go to a dealership. then one morning, i was playing on my phone,looking at you tube videos of subies in the snow, and seen a grand subaru ad saying call for best price. So, here we go again. I called and got a lady named Sandy Cuttone. She asked, what can i help you with? I told her i was interested in the price of an outback, she asked what trim level, i told her, 30 seconds later i had a price. Really,i said. Yep, she said. Like the price? she said only additional costs are license taxes,title, and any accesories you add. WOW, the price was the best i had received, by a long shot. This was the start of a 3 month relationship ending in my purchase of an outback,at an outstanding price. I bugged Sandy many, many times with price questions about many models, always receiving almost immediate quotes. I am 65 years old, and have never enjoyed the car buying experience like i did with Sandy and Grand Subaru. they provided the best price and outstanding service. They will be my first and last stop with my next Subie. Just for reference, Grand Subaru is two hours from my house. More than worth the drive.

27red7

Jun 16, 2016

Went in knowing what we wanted and Sandy made sure we got it! Once we told her what we were looking for and our budget, she immediately looked at us and smiled and said I have the perfect car for you. She made sure that our Outback was detailed thoroughly as if it were for her. She made the whole process easy and made us feel super comfortable. Thanks Sandy!

R1ck

Jun 13, 2016

Working with Sandy was quick and easy via e-mail. She found the car I wanted and had it delivered to her dealership. When it did not arrive the exact day we needed it Sandy was able to secure a car for me to use.

krisarthur

Jun 13, 2016

I pretty much do all my shopping on the Internet for cars and through email. It always seems much more easy and upfront. Sandy did a great job with providing me the exact car with all the options we wanted and wrote the details including the pricing in email making it a no surprise buying day when the car finally came in. I also checked around Chicagoland to see if another dealer was "better" but nobody could match their pricing on a delivery of a new vehicle ordered. Also, reading through forums of Subaru owners even for service they all recommended Grand as well. I'm here for the long haul. Thanks for a straight forward experience before, during, and after with the sales process.

Kasey s

Jun 13, 2016

My first time to this dealer I was very happy with the experience sandy is a wonderful person she didn't make it difficult for me at all it was a very pleasant car buying experience

Walt

Jun 11, 2016

So I decided to buy a new vehicle last year and began looking in August. I contacted Grand Subaru and Sandy Cutone got right back to me. I test drove two WRX's, but they were too small. I looked at an Outback, but it was too big. Sandy suggested that I try a Forester XT and, wait for it....just right! But I test drove it again just to make sure. So that's four test drives and a couple of visits with questions. Through it all Sandy was very patient, very good with answering questions about the vehicles and very, very good at staying in touch without doing the whole high pressure sales thing! During this time I definitely shopped this thing around. At that time, no other dealers in the area came within $1800.00 of Sandy's price. I was actually contacted by an internet sales person at another dealership and was warned that "They will lure you into the showroom with one price and will change it once you get there!" So I ordered a black 2016 Forester XT from Sandy Cuttone at Grand Subaru around October, (and switched the order to a dark metallic grey one in November or December...over and above the call of duty there Sandy!) I came in to the dealership to sign some papers after Sandy found me the dark metallic grey XT and the price on it was $500.00 LESS than my original price due to newer Subaru incentives. Who does this!!?? I guess the guy at the other dealership was right after all, just not in the way he thought! Bottom line, great vehicle, great dealership and GREAT people. I would, and have, recommended Sandy Cuttone to all my friends and family. The best new car experience I've had. Thanks again Sandy!

Todd

Jun 11, 2016

I just purchased a new 2016 Forester from Grand Subaru and had a really good experience working with Sandy Cuttone. I usually do not like the process of buying a new car, but Sandy was straight forward and we worked out a fair deal. There was none of that icky car salesman pressure feeling.I have been taking my 2006 Forester to Grand Subaru for service since I purchased it. Joe Bednarek in service has been terrific in helping me keep it running (over 211,000 miles) while not breaking the bank. That car has been so reliable! That is why my new car purchase is also a Forester.

Luvmycar

Jun 11, 2016

When I was looking for my new Subaru, first I went to true car.com as well as several local dealer's web site.As a resort, I received many phone massage and e-Mail. Unlike others, Sandy's e-mail was very detail and exact price I will pay.(I should say that is 5% less than other dealer will charged me). So,I called other dealer which is close to my house and asked if they will match the price, no luck,thru couldn not do it. ok, then I called Sandy and ask her if she has car in stock. She is very professional and didn't waste anytime. Everything's done by mail and one phone call. Two hours later I drove my new Subaru. No Hussite. Best car buying experience ever with very good deal.

Windbergs

Jun 10, 2016

This is the second vehicle I have purchased from Grand Subaru. Overall, very happy with the service I received throughout the purchase process. They were able to quickly get me the vehicle I wanted, and had it ready when I needed it. Can't beat the price, and the friendliness of the entire staff is unmatched.Not thrilled with the trade-in value I received on my old vehicle, but I would still not hesitate to recommend Grand to anyone.

TypistKim

Jun 10, 2016

Our entire experience with Grand Subaru was wonderful. Sandy and her team made purchasing my car painless. I really love my car!! Thanks Grand Subaru

Al

Jun 10, 2016

Negotiations started through the Internet. After a few email exchanges, Sandy gave me the price I want. It was all done the following business day with financing provided better than what I had.

JB Digital

Jun 10, 2016

Contacted the dealership via email. Dealership was almost 2 hours from my house, and Sandy made it worth my drive. Chose my model and color over the phone, and when it arrived from the factory, Sandy had the paperwork ready when we got there. A very positive experience.

Cody H

Jun 10, 2016

I had a great experience with Grand Subaru. After try for month to find my Crosstrek with different dealer they were able to get me what I wanted, at a price I was happy with. I did most of the "haggling" through email which made everything nice and easy. I will definitely use them again.

Ryan O'Leary

Jun 10, 2016

We had a great experience with Sandy Cuttone at Grand Subaru. She had us test drive a car she knew we'd love and then she gave us a competitive price right off the bat. There was no need for an acrimonious negotiation. We'd happily visit Sandy and Grand Subaru the next time we're looking to purchase.

Red RV6

Jun 10, 2016

I shopped most of the Subaru dealers in the Chicago after visiting the auto show in February. The deal I received from Sandy at Grand Subaru on my new Outback beat all the others by approximately $1,000 and it went as smooth as possible.

kathy Tsen

Jun 10, 2016

I've owned an outback and I know what I want. Sandy is great! I talked to several dealers in town and Sandy is the best. She is attentive and straightforward, and I feel she is honest and doesn't play games. She gave me a quote and ordered for me and I mailed a check and we picked it up. As simple as that!! This saved me a lot of time and headache.

Helo1Kenobi

Jun 10, 2016

I was in the market to buy my first new car ever. I was pretty much set on a Subaru Crosstrek. I had several dealers call me including carmax and it just seemed that it wasn't going to happen for me. And then I recieved a call from Sandy at Grand Subaru in Bensenville, IL. Within 2 minutes she was able to let me know that they would be able to work with me and get me in a new Crosstrek within my price range and make it all happen. She was pleasant and went to bat for me with the management and bank with my minor credit issues to get me an acceptable finance rate and monthly payment. Being in sales myself it was amazing to see that she actually took an interest in helping and not just making another sale. Everyone in the facility was incredibly polite and accommodating and the team there helped make a dream become a reality. I couldn't be more pleased with my experience with Sandy and the staff at Grand Subaru. They are truly the best of the best. I will be buying cars from there in the future for sure because of this amazing experience.

Paul

Jun 8, 2016

Sandy and her team took great care of me. Bought a 2016 legacy 3.6 without a hitch. Received an email at 1000 am they had the car, a few hours later, im an owner! I would recommend Grand Subaru to anyone looking to buy car, the process was quick , easy, and the team was very informative.

Alexander Cazares

Jun 6, 2016

When I was looking into purchasing a Subaru Impreza I came across Grand Subaru because they were the only ones that had it in blue. I was in contact with Nealy an internet sales Consultant for about two weeks before I actually went to make the purchase. She answered all my questions and made it a breeze to purchase the car I had fallen in love with. When I walked it I had explained how I was set to buy the car but wanted to save as much money as I can. Nealy and the others I worked with made sure I walked out of the lot with a beautiful Impreza and as much money in my pocket as possible. Seeing as how its my first car I have a lot of questions and I'm glad they are willing to answer them even after the purchase.

Christopher C

Jun 6, 2016

I was referred to Grand Subaru to see Michael Slotwinski and I am so happy and pleased with my new purchase. Mike made the transaction easy and smooth. He was very courteous, professional and even spoke polish which was nice for my parents. Overall great experience and will definitely be back again! Thanks Mike

ALudwig

Jun 6, 2016

I ended up with a great price with very little work. Nealy Anderson made the whole experience run really smoothly. There were no problems, I made a couple calls, sent a few emails, and got a car that I absolutely love

Mgluc11

Jun 4, 2016

This is the second Subaru we have bought from Chris and the second experience was even better then the first. He provides excellent service and the best price around.

Hcgibbons

Jun 4, 2016

Great price. Don't even bother going into the main sales room just go to the Internet sales and talk to Nealy. There was one minor hiccup with a sensor on my car after I left the lot. When I went back the next day they were open the first person I spoke to (not Nealy) said I'd have to leave and make an appointment. Not a great response. But then Nealy was found and she went for the save, she got the porters to double check everything and sort out. She is nice, professional, funny and low key.

jimandkp

Jun 2, 2016

Ultimately we had a great experience at Grand Subaru. Chris Czaja provided excellent service and we were very happy when we left the dealership with our new car. My only negative is the time that it takes to work through the process. This is not a problem with the dealership but with car buying in general. When a consumer knows that they want, they do not want to have to do the "dance" of negotiation with the salesperson, the sales person's manager and the finance person. Just let us buy the car.Thanks Chris for a great job!

VIRGIL ANTHANEY

May 31, 2016

This dealership is very knowledgeable, efficient and courteous in their dealings with customers. They provided us with accurate and fair pricing information to assist us in making the purchasing decision. Their staff, in particular Chris Czaja, made all of necessary paperwork quck and trouble free.

carol porebski

May 28, 2016

I have been a customer since the inception of Grand Subaru. I am on my 3rd Forester!!!!!,I feel that I was always listened to and HEARD. This purchase was handled easily by Chiis, I had Joe give up his office, internet issues in the temp. offices , and had a conversation with Mike all approachable and just NICE people. I bring my visit 1st to Grand because of my experiences in service with Joe and Occasionally Anthony, reasonable and again ,my perception is that they LISTEN to their customers. Thanks

babloescobar

May 26, 2016

I highly highly recommend using Chris at Grand Subaru. Chris was a "no pressure" kind of salesman. My wife and I first showed up looking to test drive the Legacy and the Impreza. Chris let us ride alone and experience the car for ourselves. I felt no pressure and was able to focus on the things I wanted to and not a "salesman agenda." I would come back to this dealership for my next Subaru!

txking

May 26, 2016

Bought a 2016 Forrester through Nicole Lacullo. When I inquired online via Cars.com, Nicole responded to me immediately and asked what trim/options I was interested in. Within 15 minutes, she provided me with an on line price that was incredibly good. It was better than any of the other prices I had seen to date. We met a few days later and signed the deal. There was no "haggling" needed as I felt they gave me the best price from the start. The had a great inventory selection and went out of there way to deliver the car when I needed it (Nicole came in on her day off for delivery). The car is due my children and I own a Porsche Cayenne. The experience at Grand blew Porsche away. Highly reccomed Grand Subaru.

Jiri

May 26, 2016

People at Grand Subaru dealership were very helpful and willing to answer all our questions.They are very professional and we are happy we have bought our car there and will be coming with all issues and maintenance.Chris did great job and make us feel we can call them anytime and everything will be taken care.If you want a great car and great services go to Grand Subaru...............Highly recommend!!!!!Thank you so much...Jiri & Petra

frankm

May 24, 2016

The staffs at this dealership were very friendly. The salesman did his job professionally. I bought a 2016 Crosstrek here. My experience with the dealership so far so good.Hope them keep the good work in their business.

nokia1234

May 20, 2016

People at Grand Subaru dealership were very helpful and willing to answer all our questions.They are very professional and we are happy we have bought our car there and will be coming with all issues and maintenance.Chris did great job and make us feel we can call them anytime and everything will be taken care.If you want a great car and great services go to Grand Subaru...............Highly recommend!!!!!Thank you so much.......Jiri & Petra

MarshallDave

May 19, 2016

My experience with Grand Subaru started with Chris Czaja responding to my internet pricing inquiry for a 2016 Subaru Outback. He responded within 45 minutes with a price for the vehicle I requested that was more than $1,000 lower than the best price I could find in Michigan. I have to admit I was a little apprehensive of the whole out of state purchase process, but I can't imagine how it could have gone better. Chris summarized all costs via e-mail and had the vehicle ready for me when I arrived for my pre-scheduled appointment. I took the car for a test drive and closed the deal within 1 hour. I was presented with offers for extended warranty, Sirius and StarLink. The offers were low pressure, I declined and that was it. (In retrospect, I think the Sirius and StarLink packages were better than I initially assumed.) I think the thing that impressed me the most was the 45 minutes Chris spent after the deal was closed to explain the car's features. Because I was out of state, Grand arranged a 30 day Illinois temporary registration and said all papers necessary for Michigan registration would be sent within 3 weeks. They arrived via UPS just over two weeks later. All papers were included and I got Michigan registration on the first attempt. I recommend anyone considering a new Subaru to give Chris and Grand a shot. The savings more than covered the trip to Chicago. I rented a car and drove, but Chris offered to have me picked up at the airport or train station also. Do it. You won't regret it.

James j Gable

May 16, 2016

Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. Today (May 16, 2016) the car will not start and we are having it towed and Grand Subaru said they don't know when they can get to it. This will be my last interaction with Grand Subaru and will never recommend them to anyone purchasing a vehicle.

Forest2016

May 15, 2016

When we got the price quote from Sandy Cuttone we tried to bring it another dealerships. No other dealers could match the quoted price I got. So I went back to Sandy to purchase my new car. Going in I was expecting to have to haggle and see several supervisors to make my purchase. It was not so. Sandy didn't have to bring the quoted price to her manager . Sandy is the best. This is the first time I enjoyed car buying. Sales should be this way. Take it or leave it. The buying process is smooth and fast. So it is honest and no haggling. People don't have to overpay from one dealer to another.

Mlh640

May 14, 2016

This is our family's 3rd car purchased at Grand. We live an hour from the dealership with several Subaru dealers in between but I suggest you save yourself time and lots of money by coming here first, you'll be glad you did. Melissa and Chris were great with good follow up and were concerned about the time it took to get us in and out quickly. The dealership is under construction but don't let that stop you, they'll take good care of you.

Kristin Renault

May 12, 2016

We worked with Chris Czaja and we were always taken care of every time. My husband bought his car here, my in-laws bought their car from here, and now I bought my car here. They are friendly, efficient, and always so helpful!

Bruce

May 12, 2016

I bought an Outback for my wife at Grand Subaru in April. Their internet Sales team Ms. Nealy help me choose the car and she gave me a very good discount. I recommend Grand Subaru Internet sales team to my friends.

Kasey Singer

May 7, 2016

I felt right at home with sandy she is an ausome sales person

RaRa

May 6, 2016

Chris Czaja at Grand Subaru made my experience and decision-making so much easier than I expected. After being dissatisfied with another dealer's lack of courtesy I was immediately made to feel that Chris cared about my business and ultimate satisfaction with the car and the process. He was thorough and patient in explaining the features of the Subaru Outback and laid out the pros and cons of leasing versus buying. Chris struck a great balance between following up but not rushing me into making a decision. I would definitely recommend Grand Subaru and Chris to anyone looking to buy a Subaru. This is my third Subaru and I am very happy with all the features and its terrific safety record. I am particularly impressed with the safety rating it has received over the past few years. I can drive with my toddler-aged grandson with greater reassurance knowing that Subaru engineering has produced a quality car.

S. Bean

May 3, 2016

We agonized over our purchase of a new car, with several models in the running over four months of research. We finally pulled the trigger when we got an email from Mike Slotwinski offering us a great deal. We went down to Grand to buy the car and had an amazingly pain-free experience. Mike is a super nice guy and made the process easy. Even when we ran into a little problem after purchase, Mike was genuinely concerned and helped us resolve it, even though we live several hours away from Grand and can't use them for service. If you get an Edmonds Price Promise from Grand that seems too good to be true and you're wondering what the catch is - there is none! We are some of the most skeptical people on earth but we left completely happy. Work with Mike or anyone at Grand and you won't be sorry!

NAD

May 1, 2016

I cannot say enough nice things about this dealership as represented by Chris Czaja. He made a process that I was dreading straightforward and easy. From the time I first spoke with him, he was responsive and thorough with all of my questions - and unlike others, he followed up with details in email/writing. He delivered on everything we discussed and gained my trust. As a result, I'm confident that this dealership is worth the drive when I have future needs in service.

Cody

Apr 30, 2016

Best car buying experience I've ever had. Fast and easy.

Toshi

Apr 28, 2016

I bought my 5th Subaru from Grand Subaru. The internet sales team, Ms. Nealy Anderson, is very friendly and professional. Thank you very much for the excellent work!

This was our 9th Subaru

Apr 26, 2016

We fly into Chicago from Mpls. Someone from Grand Subaru picked us up from the airport and took us to the dealer. Everything went without a hitch. The car was beautiful, the service was great. We would do it again, and we had a wonderful stay in Chicago thanks to the GPS feature we got around with no problems. Thanks Grand Subaru.

Gavin

Apr 16, 2016

I've purchased many cars and trucks over the years. Some buying experiences have been good and even more fall into the category of frustrating. But most of us just except the process of buying a car as an uncomfortable process that - is what it is.Enter Grand Subaru. I threw out pricing requests to six Subaru dealerships in the Chicagoland area. Matt Dwral comes back with by far the most competitive pricing, so competitive that I was looking for the fine print in his emailed quote, and fully expected to be nickle and dimed if I were to follow up with a visit to the dealership.I set up that trip over to Grand Subaru and my wife and I were blown away by the simplicity and transparency of how this dealership operates with their customers. Overall, Matt facilitated an awesome buying experience for us. We were in and out of the store in the shortest amount of time that I've ever experienced. No hassles no hidden surprises - just a great buying experience from start to finish.

Rocketman

Apr 15, 2016

I just bought my 3rd Subaru from Grand and Chris Czaja. I ordered the WRX, it came in early and Chris came in on his day off to deliver it as it was the only time I could come in. Easy, quick and no games. I will buy again and recommend Chris and Grand to anyone interested in a Subaru.

CrosstrekLover

Apr 15, 2016

I had a wonderful time at Grand Subaru. I drove an hour just to get to Bensenville and Mike Sinacola was a fantastic salesman. He helped me get into the car I wanted and it was my first auto loan. I give Mike a 10/10!

Greg Anderson

Apr 6, 2016

They seem to be able to offer the best pricing and I was very happy with the vehicle, as well as the internet salesperson - Matt.

sbgrateful1

Apr 6, 2016

From my initial online inquiry to driving out of the dealership with my new vehicle, my experience was wonderful! I especially appreciate the professional, friendly, and honest communication.

Kevin M

Apr 3, 2016

Typically, I do not write reviews. That said, I just purchased my third Subaru in as many years from Grand Subaru. And as well, my brother and neighbor have each purchased their cars through Grand. For each of us the experience has been exceptional! I highly recommend Melissa Distel and Chris Czaja but would feel comfortable with any associate at Grand Subaru!

Lucy and Tom from Chicago

Apr 1, 2016

Chris Czaja is very personable and was very patient while we chose our new vehicle. He understood our needs and was quick to respond to any questions we had. We would definitely recommend him to anyone looking for Subaru. What a great guy!

daniferunlimited

Mar 30, 2016

We started looking for our vehicle online and after a few stop and goes, were ready to make a purchase. Matt Dwral was consistent and engaged and timely in his followup. He was a pleasure to work with and made us feel valued and comfortable.

JB

Mar 30, 2016

Matt Drwal made our car buying experience not only painless but actually enjoyable. He spent so much time with us, showing us several models of cars on at least 4 separate days. We were never made to feel as though we were wasting his time and we never were made to feel rushed to make a decision. He provided several different quotes for the various models that we were investigating and feel that he was doing all that he could to help us find the best car for our needs. he earned our trust and our business. I'm so glad that we came to Grand Subaru and had Matt as our sales associate and I would highly recommend him and this dealership for anyone interested in purchasing a Subaru.

lucasan

Mar 29, 2016

I had all but given up and decided to go with one dealer, but Chris Czaja worked for my business. After giving me a quote that was significantly better than any other quote I had gotten, he won me over. His professionalism, communication and promptness were much appreciated for a smooth transaction. I would definitely recommend Chris and Grand Subaru for anyone in the market for a Subaru.

Jerry M

Mar 28, 2016

We have had a 2004 Subaru Forester since it was new, purchased before Grand Subaru opened in Bensenville. When Grand opened I started going there for service, since we used to live in Elmhurst and still are in that area often. We live about 15 miles west. I met Joe Bednarek when I was a counselor at College of DuPage--a very nice and helpful young man. He has been my service contact for several years. I trust Joe to give me a fair deal, good service, and no unnecessary charges.When we were ready for another car (kept the Forester, traded in a Honda) I asked Joe to recommend a sales person. We met with Chris Czaja; very personable, straight forward, recognized our needs, did not rush us, was not pushy. We trusted him to give us the best "deal." Chris took time with us to be sure we understood everything. We did not even visit another Subaru dealer. We knew what we wanted before we went in to see Chris. Thanks for a good experience.

subarufan

Mar 27, 2016

I really appreciated Matt Drwal's responsiveness, patience, clarity, and integrity. We felt he was on our side, helping us get what we wanted at the price we wanted. No strings or tricky fine print. Delighted with our Subaru Legacy and relieved about the purchase experience. Would definitely recommend Matt and Grand Subaru.

idrivesubaru

Mar 25, 2016

I tried another dealership first. I got more features for less money. They were honest and fair. It was worth a little extra drive to get exactly what I wanted within my budget. They also beat the other dealer's trade-in offer. I would definitely purchase from them again.

Girl on the Go

Mar 24, 2016

This was the first out of three other car dealerships who treated us with true consideration, respect, and friendliness. At no point did they use the "good cop / bad cop" con of having to pull the manager into the discussion. For those of you who have experienced this it is usually an aggressive sell tactic. Grand Subaru, specifically Chris Czaja, made this an incredibly pleasant stress free and profitable experience. Yes, profitable. We were able to purchase a fully loaded Forester for $7,000.00 less than what we had been quoted by another dealership. This is how car buying should be.

98nancyjane

Mar 19, 2016

Just a note. We just had the best new car purchase experience with this dealer, Grand Subaru. Very professional team. My husband and I having been buying Subarus since 1998.. By far this dealership and our salesman, Chris Czaja, gave us a great new car experience. Chris took his time with us and made sure we were completely satisfied with our new Crosstrek. I would recommend Grand Subaru and Chris to anyone who is interested in buying a car.

BigD1

Mar 19, 2016

Chris is outstanding very knowledgeable and an all around great person to work with! Really knows his product and service well! If anyone I know is in the market you better believe I'm sending them his way!

dl137

Mar 12, 2016

The best thing about this dealership is Chris Czaja, the salesman I worked with. Via an internet quote he gave me a price that was significantly lower than the next best quote. You often worry that something will go wrong with a low quote when you actually show up, but there were no surprises. Anything extra such as tax and document fee was stated clearly on the quote, and the total price was exactly what I expected. Chris was very straightforward and clear in explaining everything. The car was special ordered, which I knew before coming in. It was promised to me in 12 weeks and was actually delivered in 8 weeks. When we picked it up Chris went over everything: the paperwork, the manuals, and the car itself. He was very knowledgable about everything and there was no feeling of being rushed. He mentioned all the extras that he could sell us, but there was no high pressure or any kind of pressure. When I said I wasn't interested, he moved on. I'd definitely buy again from Grand, and I'd definitely ask for Chris. The only downside of the agency was the finance guy who you have to deal with before you pay. I bought the car for cash with no trade-in, so this should have been a simple and short transaction. Even though Chris had called down to find a time when he could see us, he still kept us waiting for about a half hour. When he finally got to us, he tried to sell us everything under the sun, and this was not low pressure. He wouldn't take no for an answer until I had to get a bit unpleasant and tell him that there was nothing I was going to buy from him and he was just wasting his time and mine. At that point he got rather surly, but he at least got down to business and finished the transaction. The final blow was that his printer was almost out of ink, and the documents he gave me, including the registration, were barely legible. Finance guys are often the weak link at every dealership.

jill17

Mar 9, 2016

We had a great experience buying our car from Grand Subaru. We were looking for a new car for our daughter who had just graduated college. We looked at several different cars and spoke with several different dealerships. Once we decided which car we wanted, we started our search on the internet to see what pricing we could get. We have bought several cars over the internet and have always found the experience to be quite painless. We received pricing from our internet salesman, Matt Drwal. Matt's pricing seemed too good to be true. There was not another dealer who could come close to his price. We were a little worried that the deal might have been too good to be true. When I spoke with Matt on the phone, I told him that we did not want to waste our time driving out of our way to find out that there was more to the deal than we had thought. Matt assured me that he could have the car washed and ready before we got there and he would do his best to move the process along as quickly as he could. I think that the whole process took a little over an hour. The car was ready, washed and full of gas when we got there. The paperwork was filled out quickly. We were presented with extra options, but we did not feel pressured to buy anything extra. Matt went over every feature of the car and explained everything in a very simple manner. The finance manager couldn't have been nicer. He also explained everything and made sure that we understood all of the financing details. Once we were all done, Matt put our new license plates onto our new Forester, asked us if we had any other questions, and we were on our way.My daughter loves her new Subaru Forester

Happy new owner

Mar 5, 2016

We worked with Nealy Anderson through internet sales. She was very communicative, efficient, and honest and did a wonderful job for us. She even called us when she found out the new car we wanted already had 150 miles on it because it was driven from another dealer. The car-buying process can be a little slimy, but it was very upfront with Nealy.

GrandFan

Feb 25, 2016

Subarus are arguably some of the most reliable vehicles on the marketplace, but a vehicle is worth nothing if not serviced properly. Enter Grand Subaru. They provided my family a trustworthy one-stop-shop for all of our needs, from purchase, to service, to trade-in, to our purchase of a newer Forester. The attention of not only our wonderful sales rep, Michael, but also that of the Sales Manager Brandon and General Manager Ryan, showed how deeply they care for every vehicle on their lot, and every customer who walks through the door. If you want a reliable vehicle you love, and a dealership you can depend on, Grand Subaru is the place to go.

brjvej

Feb 24, 2016

We bought a 2nd brand new Subaru Forester from Chris Czaja within 7 months. It was a great experience both time - very efficient, lowest price by far and a good experience picking the car up. I would go back to Chris and Grand Subaru in a heatbeat if I needed another one.

carbuyer123

Feb 22, 2016

The staff of Grand Subaru provided exceptional service throughout my car buying experience. Last week I picked up a new Outback via the internet buying service. Admittedly I was skeptical of setting up the purchase over the phone, and traveling 300 miles for delivery, but having taken the chance I am thoroughly satisfied. Particularly I want to acknowledge Matt Drwal, with whom I worked to make the purchase. I found him forthright, responsive, and affable. He delivered the exact vehicle I wanted in short order at a price that far exceeded all of the competition I researched. I also wanted to thank Al Hassan in the finance office, Ignacio for picking me up from the airport, and Melissa Distel for ensuring I had a positive experience. Without hesitation I would return as a customer, and recommend Grand Subaru to friends.

Larry F

Feb 19, 2016

My Salesman in the internet sales, Melissa, followed up with me and got my car ordered for the price quoted on the internet. My Salesman, Chris, was warm, friendly and knowledgeable on the car and other item necessary to close the sale. Very busy with many customers, so it too a little longer than I expected, but he gave us undivided attention when we reviewed the car's functions and completion of the paperwork.

mikenilson

Feb 18, 2016

I emailed many Subaru Dealers in my area for pricing on a 2016 Crosstrek Limited with Eyesight & Moonroof. Nobody came close to Grand Subaru's price. Glenn Miller was the Internet Salesman that my wife and I dealt with. Everything was upfront with no games. Glenn was awesome! He found us a Crosstrek that was in transit to the dealership and put it aside. When we completed the transaction it went smooth and quick with no surprises! I would definitely purchase from Grand Subaru again and will be recommending family and friends to Glenn Miller. Our cashier Brittany was also very friendly and professional. Thanks Glenn! Thanks Grand Subaru!

jay2016

Feb 14, 2016

I bought my car through USAA Tru-Car. Matt, the internet sales consultant,contacted me within 2 hours of my initial expression of interest through USAA. I made a brief visit to dealership in Dec to test drive a Legacy. I ordered the car and Matt indicated it would be available in Feb. He contacted me Feb 9th to say car was ready and I set up appointment on Feb 11th. While I did have to spend 2 hours there completing paperwork and listening to business manager, it was painless compared to previous experiences. They didn't press other optional services, just offered and accepted my answer. The trade-in value on my old car was lower than what I expected based on Kelley Blue Book but not enough to go through hassle of selling it myself.Almost perfect car buying experience.

ALEX A

Feb 5, 2016

Great buying experience. No pressure in making my decision which was very important to me. Staff is very knowledgable about the product and answered the technical questions I had. Thank you very much Kiril and Grand Subaru. Highly recommended.

Cveti

Feb 4, 2016

Excellent place, excellent people. I bought a new Subaru Outback 2016 and had nothing but good experience. I worked with Kiril who was patient, friendly, and personable. Everything was done on my time during my purchase. Kiril supplied me with all the information I needed and was readily available by phone for any questions.

Stanley

Feb 3, 2016

Hello everyone, my name is Stan. I recently purchased my first Subaru. It is a beautiful white 2016 WRX/STi with a gorgeous wing on the back that makes it stand out from the crowd! It all started back in August when as I was looking to replace my car at that time, as the lease on it was going to be due pretty soon. So as I always do when that time comes, I started to look around for the best bang for my buck. I did have Subaru in my mind, as some of my friends have Subaru vehicles, and all of them are beyond happy with their choice they made. So I decided to look it up. Went online on the configuration screen (build your own) and selected all the options I would need in the STi, and was pleasantly surprised that I am not going to have to empty my bank account in order to get one. I submitted a request for an agent to contact me at their earliest convenience. Grand Subaru was listed as the closest dealer near my location, and Kiril called me shortly after I put my information in the configurator. It was a pleasant conversation, and there was not a hint of him trying to push me, or simply trying sell me a car just because he needed the extra sale in his ledger. We set up an appointment right away and looked at the options available for the STi. Needless to say, I was very pleased at how easily the whole process really was. I had questions Kiril had the answers. Thats it! This is the exact experience I am looking for, whenever I am in the market to buy anything. And because this was a very big deal (it is a car after all), I was very pleasantly surprised, that sales people like Kiril even exist. He was upfront about everything that could have possibly happen down the road, so I could be prepared for it (it never did, thankfully, but nevertheless). I left the dealership extremely satisfied, and was holding my factory order form in my hand, smiling from ear to ear, and eager to get my car off the lot. What I wasnt expecting however, was the fact that the car took only 2 months to arrive, and Kiril said it would take 3. I was thoroughly impressed! I have to be honest I was expecting it to take closer to 4 months, not 2. Of course, once the moment to sign the documents and for me to fly off with my winged car, there were no surprises whatsoever, as Kiril kept me updated with every single detail along the way. This is the best experience I have had when it come to buying a car so far! Period! I will make sure to recommend Grand Subaru and Kiril to anyone looking to buy a new car.First oil change was also a breeze and was over with before I knew it. While I was waiting in the waiting area, Kiril saw me, and recognized me by name. Mind you this is a month later! And as the title says 10 out of 10 excellent experience! I can honestly say I am impressed! Thank you Grand Subaru! Thank you Kiril!

subaru4life

Feb 3, 2016

Kiril is a great guy ! He was quick to respond to all of my messages and answered all of my questions and concerns. I couldn't be happier with my experience at Grand and with Kiril. I was very happy with the out come of this experience, I have already recommended Kiril to all of my friends and family. He since then has followed up with us and our car which shows that he is a caring salesmen and wants to make sure that we are satisfied with our purchase, with which we are !

juliachaloupka

Feb 3, 2016

Chris and the team at Grand Subaru were so accommodating with my purchase of my new 2016 Subaru Forester. I am not from the Chicago area so everything was handled remotely and they did a great job! Very smooth purchase and I am so happy with my Forester!

2ndwrx

Feb 2, 2016

Chris was quick to respond to my messages and very professional/detailed. Everything I wanted/needed to know was answered. Would definitely recommend to anyone looking to buy a vehicle.

HappySubaruOwner

Jan 31, 2016

It was a pleasure dealing with Chris Czaja and Grand Subaru. My husband and I recently purchased our 5th Subaru so we were sold on Subaru but we had not previously bought from Grand. After deciding which make and model we wanted, I contacted True Car through Consumer Reports because I hate the haggling and BS which usually go with buying a car. Chris contacted me and made the experience as easy and pleasurable as buying a car can be. He was prompt, pleasant, knowledgeable and helpful. Best of all, the price that he first told me was the price that I was charged and I know from speaking to other dealers that it was a good and fair price. No surprise add-ons, price changes or service managers to get price approval from. I think that Chris is a genuine and honest guy. What a breath of fresh air from my previous experience with other dealers. All around good job Grand Subaru and Chris Czaja!!!

Lawrence

Jan 30, 2016

The salesman,Chris Czaja, was the greatest. He was knowledgeable, courteous, and professional in all stages of the purchase of my new Outback. He, along with the service department, would be reason enough to purchase a new Subaru.

Don

Jan 27, 2016

I bought my new Crosstrek through the Costco Auto Program. It was quick, easy, and haggle-free.All the staff at Grand Subaru were friendly and helpful. The most important thing for me was getting a good car at a good price and not having to do the "car sales song and dance." They quoted a price and didn't sneak any hidden stuff in at signing. I'd go back next time.

Jfelice27

Jan 19, 2016

Chris Czaja was fantastic to work with. He was very responsive and stayed on top of things from start to finish. He is truly the best salesperson I have ever worked with.

Outback guy

Dec 20, 2015

We bought our 2016 Outback Limited through Grand Subaru Internet sales. Chris Czaja, our sales representative, made sure this deal was exactly what we wanted. We visited a few other dealers in our area; but no one could come close to Grand's internet price. Chris and all of the employees at Grand were polite, respectful, and eager to please us. If you already know which model Subaru you want, do yourself a favor and see Chris for a internet deal price. You will be surprised how much you will save..

BrianF

Dec 19, 2015

After research and exploring different options, I felt I got the best price and attention from Chris at Grand Subaru. Chris kept me updated while I waited for my factory order to be delivered, and he did a great job of walking me through the features on my new Legacy with Eyesight.

kekstadt

Dec 19, 2015

Chris Czaja at Grand Subaru was a true sales professional. As a long time service customer, I have always felt Grand Subaru had great people working in every department. When it came time to find a car for my father I did not hesitate to go with Grand Subaru. Joe in service has earned my trust for over a decade because of honest pricing and excellent work. Chris was the salesmen that I wanted to work with because of his willingness to engage in car talk even though he knew I was just waiting for service. Chris is honest and warm and made my father and I totally relaxed with the entire car buying experience. He is driven to make customers happy and it showed by getting the exact car we wanted at a great price. I have never had a more enjoyable car buying experience. Chris like Joe (service) are great people and the entire atmosphere at Grand Subaru is special because of them.

orderedit

Dec 14, 2015

After visiting a few Subaru dealers, I couldn't find the car I wanted with the options I wanted. I thought I would have to settle for less, or wait until a could find a used one at a better price. At Grand Subaru, Matt Dwral was helping me and saw that none of the cars on the lot were what I wanted. So he did what no other dealer had, he said that he could order one for me with all the options I wanted. I thought it would be out of my price range, but I got everything I wanted at the price I wanted. Matt is the best car salesman I have ever dealt with. He went out of his way to help when we came to pick up the car. Thank you Matt.

Tonyv

Dec 13, 2015

My first experience ordering a new car and being out of state. Chris did a great job working with me and getting what I wanted. He gave me a great price and excellent service.

abeltr1

Dec 7, 2015

Hate shopping for a new car but this whole process was smooth & stress free. Chris C. was always on top of everything! Prompt response & service!

Mary

Dec 4, 2015

I was happy with the car buying process. The process was transparent and their primary concern was to make sure I felt I was getting a good deal and understood all the features of the car.

Larry

Dec 3, 2015

Evaluated several manufacturers and models of cars for this purchase. At Grand Subaru, Andrew Jennings provided an excellent experience allowing us to discuss the different models offered by Subaru and allowed us to test drive both the Forester and the Outback. After leaving Andrew provided several follow-up emails and phone calls answering our questions regarding extended warrantee, trims, options etc,

Emil

Dec 3, 2015

During the process of price discussion I had no problem. It is very important for me because I hate such kind of discussion. But with Sandy it was very polite and easy. My car came one month ahead of scheduled time(last day of November instead of promised last day of December). Sandy explained everything about my new car and even connected my cell phone to my new car. She also helped my wife in driving old car to my house. Finally we are very satisfied with this dealership and especially with service we got from Sandy Cuttone.

Ellen s

Dec 2, 2015

My experience at Grand Subaru was excellent. Everyone I encountered was friendly and helpful. Andrew was very patient and thorough with all the options I had when making my decision.

DRoss

Dec 1, 2015

I just picked up my new 2016 Subaru Outback Limited, which was ordered with an ETA of end of December. As one would expect, the car was delivered in perfect condition and we are 100% satisfied. We were particularly happy with the delivery date which was a few weeks prior to estimated, and well before the onset of severe weather.The bigger driver in taking the time to write this review is the outstanding purchase experience we had with Grand Subaru. Our Internet Sales Manager was Melissa Distel and from the onset of the process (requesting a quote via Edmunds.com), Melissa was lightning fast, 100% accurate and honest and an absolute pleasure to work with. We received an excellent price offer Melissa, and a thorough explanation of the ordering process and timelines. She kept in touch during the wait period, and handled a change on the order with perfect accuracy.Delivery of the Outback was silky smooth. Everything was in order and the process went extremely quickly. Melissa provided a very thorough walkthru of the car and it's controls, including the video system which I had read could be confusing. We left the dealership feeling confident in our ability to operate the system. Closing the sale with the business manager (sorry to have forgotten his name) was also smooth and very quick. They even had actual permanent plates on hand for the car, eliminating the usual annoyances with the DMV. Yes, there was the expected sales pitches for the purchase of a vehicle protection package and extended warranty, but neither of these pitches could be in any way construed as a hard sell. Simply put, both options were explained in detail with no pressure applied.Given the excellent price we received, I fully expected at some point to be pressured for some upgrades, options or whatever. That never occurred. A big thank you, specifically to Melissa and the business manager, and to Grand in general for the best auto purchasing experience I've ever had. I will certainly recommend Grand to anyone considering a Subaru.D. Ross

Hobbs

Nov 29, 2015

Grand Subaru offered by far the best price (if you negotiate online). But once we got there to pick up the car they began the aggressive upsell, including the business manager telling us we made a huge mistake by not purchasing the insurance. This was very off putting and made me question the value and reliability of the vehical.

Chi_Steve

Nov 26, 2015

This has been my second car purchase with Grand Subaru and it was even better the second time around. My sales guy, Chris Czaja, is not your typical sales person, he is willing to do what he can in order to ensure you are happy and best of all there are no games and no pressure. You will NOT find a better price than at Grand Subaru. I was able to get the car with the specific options I was looking for with a short delivery time.

legacy 1

Nov 24, 2015

With the choices of cars, models, colors having having somebody willing to navigate plus we had to order from another dealer. I'm glad we were able to go to just one location for our vehicle.

RAE

Nov 21, 2015

Great price, fast and efficient service. All the employees we had contact with were very friendly and accommodating to our time lines. Matt even gave us his cell number and said to call anytime with any questions (couldn't believe that!). The service dept. was able to add our side panel/mudflap package on the day we wanted and that service was efficient and timely. We drove away happy with our Forester and the dealership. Keep up the great work. We will definitely be back as well as refer friends and family.

Sasya0328

Nov 19, 2015

If you need a car , I highly recommend to go Chris Czaja from Grand Subaru. He will help you to find the best car within your budget. Chris is very Knowledgeable about his products and Passionate with his work. As a women , we all hate going to shopping for cars and deal with any car salesman. I was highly recommended by many people to go see him. He was very patient and helpful with any questions . The best part of his service was he will stay honest with you .

Kathi

Nov 19, 2015

I spent several weeks test driving cars to decide what I wanted to purchase. I felt jerked around by my local Subaru dealer. At that point I went online to check prices, and received a quote (via edmunds.com) from Chris Czaja at Grand. His price was well below invoice, the best I had received from anyone. It was totally worth the 2 hour drive from my house to the dealership.Chris was AWESOME!!! He responded promptly to my every email, phone call and text message, and we had the deal settled in a matter of hours. He was straightforward and thorough. He explained everything I needed to know, and what I needed to bring with me to pick up the car. He came in early on a Saturday to take care of me. I've had the car for less than a week and he has called several times to make sure I am happy and answer any additional questions I have. I would recommend Grand Subaru and Chris Czaja to anyone looking for a vehicle. I normally enjoy car shopping about as much as bathing suit shopping (which is to say, not at all), but I found my experience with Chris and Grand to be grand. :)

Crosstrek777

Nov 15, 2015

This dealership offered me the lowest price possible, which I confirmed by visiting other dealerships. I had to haggle on my trade in value but I think that ultimately worked out well. The staff was excellent but the closing process was a little slow. I was able to resist most of the addition products they sell but I think they offer very good add ons as long as you negotiate the prices.

dewey

Nov 6, 2015

Dealt with Matt and he was very pleased with the whole experience.Matt was nothing but helpful, professional, respectful, and never pressured the sale. Very knowledgeable about the brand, and available offers. I felt that the entire staff went out of their way to make the experience a pleasant and painless one. I would not hesitate to purchase another vehicle from Matt at Grand Subaru, or recommend someone do so. From beginning to end, Matt answered all my questions, addressed all of my concerns, and made the whole experience a pleasant one.Thanks.

Gadal

Nov 5, 2015

Every Subaru dealer that I contacted was claiming that they had a car similar to what I was looking for, but not exactly what I wanted. Those cars also mostly had an extra futures that I didn't really wanted, and of course I would have to pay extra for them. In Grand Subaru, Matt offered an option of pre-ordering the car that I exactly wanted and for lower price than the cars already available for sell. I had to wait three months for my car, but I have what I want and for a good price. I am very happy with my purchase. Matt was very friendly, helpful, and professional. He wasn't very pushy, but informative, and seemed to care about me getting what I wanted. I recommend contacting Matt for anybody who is interesting in buying Subaru.

Subaru sti

Nov 2, 2015

Worked with Chris and had an amazing price with amazing service. Everyone should come to Grand Subaru and ask for Chris the Internet sales guy. He will give you the best price.

Sky

Nov 2, 2015

Went here to buy a used forester xt and while my salesman was a nice guy, the used car manager treated me like I didn't know a damn thing (spent 10 years in auto industry). And with a 750 plus credit score I also felt like they didn't car and gave me one rate that was almost 7%. I took my business over the border in Wisconsin and got a used forester with great miles and everything I was looking for. Offer right out of the gate was 3.3%. I settled for 2.3% with less months. Why could they offer me great rates and want my business and these guys couldn't? Oh well I guess. I couldn't be happier with my purchase and choice. Worlds apart and the other dealer wasn't even a Subaru dealer.

Author

Oct 20, 2015

I had the pleasure of dealing with Melissa in the Internet portion of sales at grand, and she was phenomenal. No matter how many questions I had, or when I asked them, she consistently provided me with helpful, informative, and timely responses. These were not experiences I had with other Chicagoland dealers during my most recent car purchase. My only minuscule complaint would be if somehow the paperwork at pick up could be initiated remotely to make the process faster in and out. But the people were all super friendly, and the dealership comfortable. Worth the trip outside the city.

golfer10

Oct 20, 2015

Chris Czaja is a wonderful sales person to work with. He is very personable, flexible, and kept his word about prices and availability. He went out of his way to make sure that we got what we wanted. Chris followed up quickly on requests and we never felt rushed or pressured into anything. We felt that we could trust Chris and that he was upfront about everything. Can't say that about other sales people that we have dealt with in the past at other dealerships. He's great at his job!

Rex

Oct 17, 2015

I was not pleased with my local Subaru dealer and was looking to buy elsewhere. I live about 3 hours from Grand Subaru and contacted Chris Czaja in their internet sales office. He was incredibly responsive, answered all my questions honestly and provided me with an excellent quoted price. What can I say other than this is what car buying should be like....no hard sell, no BS...just people that know their product and offer it at a great price. When it came time to pick up the car, they honored all agreements, spent all the time I needed going over features and I drove off with a smile. It was well worth the 3 hour drive.

hubertb

Oct 3, 2015

Excellent sales experience, Chris did follow up on everything discussed and made sure that I was happy with the car. He took the time to go over all of the options and details. The sales process took as long as he estimated and he made it very easy and pleasurable.

gvl134

Oct 2, 2015

We just purchased a 2016 Outback and this is not the first Subaru car in our family but it was the first time at this dealership. We worked with two employees: Glenn Miller and Matt Drwal. Glenn took care of our online order and was answering all our questions promtly while we were waiting for a car. Matt Drwal finalized the purchase. I have to admit, we are not easy clients but Matt was courteous, informative and patient. He informed us about some optional packages but did not push them on us. We are pleased with the service we got. I would highly recommend this dealership.

MJ and Mark

Oct 2, 2015

Purchased a 2016 Outback from Andrew and we were quite pleased with how easy he made the whole process. He was very knowledgeable about the vehicle and was able to get answers to all our questions.

anirudhhegde

Sep 15, 2015

Mark was courteous and informative about the car, took me through a variety of terrain for testing the car as I requested to judge the car's behaviour. Grand subaru were able to take care of finances and also get me a good deal on loan APRs. I would highly suggest this dealer also for the stock they carry compared to other subaru dealers espcecially for WRXs and STIs. I came from Detroit, MI just so I found the car I wanted.(Edit) The sales guys are only out for their sale and it's difficult to even reach out to them over phone or email. Doesn't get back to voicemail either. They are delaying sending a cheque to my address after I sold my car. It's been 4 months and still waiting.

magda

Sep 13, 2015

I just purchased my 2015 Impreza today. Chris Czaja as well as other employees at Grand Subaru made it an enjoyable experience during my first car purchase. The prices were great. I was not pressured to purchase any additional accessories/warranties by none of the departments I have dealt with, which honestly I really liked. I was informed of the options, but no pressure to get it. All employees were very friendly, honest and always made sure I was being helped even during my wait time. Chris Czaja was very informative about the car and explained all details very clearly. As my first time experience buying a brand new car I was very happy with it. Definitely recommend it if Subaru is your car of choice.My only issue was the wait time to finish up my purchase, but it was not the employees fault and I completely understood since they were busy. Chris Czaja kept me informed and apologized at all times about the wait time.

Larry & Evelyn

Sep 11, 2015

Purchased a 2011 Outback new from Dan and was happy with the experience. When it became time to replace one of our other cars we decided maybe we should update the 2011 at the same time. Chrisand Dan worked together and in a very short time we were now buying a new 2016 Outback and Forester. The paper work took longer then dealing for two cars! On delivery Chris spent over 1/2 day explaining the new features of each car. (Thanks) Great service follow up to help with additional questions. Super dealer to work with.

margaret

Sep 6, 2015

This was my first time buying a car, and Chris took me seriously from start to finish. After experiencing a few typical gotcha moments from other dealerships, I started to handle my car buying experience online before going in, which is how I met Chris. I wanted no markup bs, and a fair price. Chris was honest, personable and gave me the best price from the start. No other dealership in the area could even match it, and they were shocked at how good it was. In addition, he was upfront about licensing fees, add ons and taxes. I had the bottom line before I even went in to look at the car, and it was the exact amount that I ended up paying for it. No gimmicks or tricks!He answered all my questions and was patient, and went over every option that I asked. Chris didn't push once, and I finally actually enjoyed the fact that I was buying my first car! I sincerely recommend buying a car from him to ANYONE. I have zero regrets and love my Forester!

New Owner

Sep 5, 2015

I recently purchased a 2016 Forester. Got exactly what I wanted; car even arrived earlier than promised. My sales person was Chris Czaja who was great -- explained everything -- no pressure to order more than I wanted. Got a super great price.My only complaint was that they were so busy it took a while to finish all the paperwork.

B Rad

Sep 4, 2015

Joe and Dan D'Andrea are by far the best and most professional auto sales professionals that I have ever worked with.We purchased a new Forester for my wife last Christmas and liked the car so much that we bought a new WRX this past week. They were so good with the Forester purchase that I didn't think it could get any better. I was wrong because they were even better with the WRX sale.I would recommend the D'Andrea brothers to anyone looking for a new or used Subaru or a quality pre-owned vehicle. You will not find a better overall experience anywhere else so don't waste your time.

Synixman

Sep 1, 2015

I recently ordered and purchased a 2016 Outback through Grand Subaru. I started in April and just took delivery. The process of quoting and negotiating price was completely painless. I emailed exactly what I wanted via their website and Chris responded promptly with an extremely aggressive quote. I initially was looking at a 2015, but Grand had sold through their 2015 Allocation and I got bumped to a 2016. Not a huge problem for me and I was happy to wait and get my exact vehicle. When it arrived, the team took care of my paperwork remotely, including FEDEXing me the sales contract since I'm out of state. Once that was taken care of, we arranged transport and had the car shipped to me. It arrived two days later in Virginia.In all, I'm happy with my experience. I wanted nothing to do with negotiating prices inside a dealership, and Grand was happy to accommodate along with a great price.

JeannieKM

Sep 1, 2015

My husband and I were looking for a new car -- a Subaru Forester, to be specific. We visited one dealer, whose salesman was less than helpful. We then went online (Truecar) and began searching. Matt Drwal at Grand Subaru was immediately responsive and had the absolute BEST price, by far. We went in the next day to take a look at their inventory, selected what we wanted and the process was as smooth and easy as it gets. The business manager, Dan D'Andrea was terrific, too. Total time: 2.5 hours, including a test drive. Love these guys!

pankol89

Aug 23, 2015

last week I bought a new Subaru Outback , helped me with that Chris Czaja his very helpful, friendly and professional. if someone was looking for Subaru 100 % command him that man .

ysz888

Aug 21, 2015

I have to say I really liked Chris Czaja. He were very helpful, friendly, & professiona.On good service, and pleasant shopping experience, there is no doubt recommendation.??,??,???????!!!

lindzw87

Aug 18, 2015

I ordered a brand new 2016 WRX while I was deployed and had outstanding service. I researched multiple dealers in the area and go the best deal and service working with Chris at Grand Subaru. I got held longer than anticipated while I was deployed and Chris made sure to keep in touch with me and kept the car waiting for me until I got back. As soon as I got to the dealership everyone was incredibly friendly Chris took great care of me and the whole staff was very accommodating. I also received many thank yous for my service, it was nice to see a business that is friendly towards service members. I will absolutely do business with them in the future.

Sharon, Elmwood Park

Aug 18, 2015

I have been searching for a new car for quite some time. Went to different dealerships, look for cars, and talk to sales representatives. Since car buying is not so easy with all the ins and outs, run around, and very "pushy" sales representatives, I was not very comfortable. I was looking for a brand new subaru forester and my co-worker recommended Grand Subaru in Bensenville, IL. He told me to check it out and maybe they will be able to work something out for you. He told me to look for Chris Czaja, at internet sales. I told him if he could go and check it out first, talk to him, ask questions and maybe set a schedule to meet with him. My co-worker called and said that Chris was just an awesome guy, gives a lot of options for you to choose from and he will be contacting us (e-mail) regarding pricing and options. We set a date to meet with him on 08/15/2015. When I finally met Chris, he was very accommodating, polite and very respectful. This made me very comfortable and relaxed at least. In fact, Chris already have the car we were looking for ready for us and we did test drove it. I decided that this is the car I was looking for. Chris made it very easy for me to purchase this car. Not only that he helped us but also LISTENED AND RESPECTED OUR OPINIONS. It is rare to find sales reps like him. I will definitely recommend Chris Czaja and Grand Subaru to my co-workers and friends. Dan D'Andrea at finance was also a wonderful person. He explained thoroughly the papers I am signing and the things that comes with it. NO HIDDEN CHARGES. Whatever things promised to me is what I actually received. Car buying could not be easier. Chris Czaja made final inspection on the car and took the time to demonstrate and explain the basic features of the car before we left. That is what you call CUSTOMER SERVICE. Told us to feel free to call him and Grand Subaru if I have any questions. To mention: All the employees we dealt with are very friendly and respectful. I didn't even know I was talking to the general manager. So if you go to Grand Subaru, Chris Czaja and Dan D'Andrea are the guys to look for.

nindi

Aug 11, 2015

Grete sevice frindly people sale person was very very very nice he listened me very carefully what I wanted and helped me to find every thing what I wanted. Still I have no experiance of Service Department. I hope it is same what it was at the time of Parchse

PatJ

Aug 10, 2015

My daughter Pat recently bought a Subaru Forester from Grand Subaru and had a great experience. Based on her excellent experience with internet sales manager Mike Slotwinski, I decided to buy a Subaru Forester from Grand Subaru. Mike was great. He walked me through all the features of my new Forester and even connected my cellphone with the car's bluetooth system. The car I wanted wasn't available and Mike was able to get it from another dealership within a week. I'm really enjoying driving my new Forester. Thanks Mike! -- Judy J.

bill

Aug 9, 2015

Matt walked me through the entire buying experience of my 2016 Forester....he answered all my questions and was reassuring throughout everything. Thanks for all your help !!!!

malibuspacey

Aug 9, 2015

Sandy Cuttone was awesome! There was no hassles and she went above and beyond to make sure I was taken care of in both price and customer service. There were no high pressure sales tactics used at all. Any information was presented in a way for me to make up my own decision. Sandy even went out of her way to call and let me know to postpone my coming in to purchase my car due to an unexpected incident causing them to be down one person. Upon inspection of my new car there was a dent in the hood and finger prints all over the inside so Sandy got a new hood put on and the inside cleaned out for me even before we were called up in the finance department. Dan was also very friendly and no pressures. He did his best to get me the best finance rate available and went through every option possible.All my questions were answered. They didn't hide anything from me. No hiddent costs. Most of all they were very friendly and honest! I would highly recommend this dealership!!!

RSUBARU

Aug 3, 2015

I have to say Glenn made my car buying experience quite easy. There wasn't the usual haggling or salesmanship, rather he was upfront about price, destitute and his opinion in the features. In other words he listened to what I wanted and tried to find the right car for me without trying to sell me more than I needed. Given it had many years since I purchased a car I was simply grateful. I highly recommend it Grand Subaru and Glenn

George2016

Aug 2, 2015

Out of all the car buying experiences I have had in the past this was the best. Matt was very knowledgeable and polite. I went in for a test drive and was not pressured into buying a car. Nothing worse than having a sales person following you and pressuring you into purchasing from them. Matt allowed me to take my time and he answered all my questions.

Edward

Jul 31, 2015

I brought my wrx wagon in for a manufacture recall for control arms. They were kind, replaced the control arms in a timely manner and even dropped me off a few blocks down the road when I dropped my car off.

brjvej

Jul 26, 2015

Chris Czaja was very helpful. They didn't have the car we wanted, but he went out of his way to find one at a different dealer and got it shipped to Grad Subaru. No pressure - great price, and he spent over an hour just showing us all the features on the Forester. He even linked our cell phones to the Bluetooth on the car.

bruce

Jul 24, 2015

No hard sell. Did not have to deal with anyone besides Chris and Finance manager. Chris knows his product well and was very open during price negotiation.

johnchicago

Jul 18, 2015

The buying process was easy and the new car price was excellent. I worked with one sales rep from start to finish. The entire experience was quick and hassle-free. I would highly recommend this dealership.

Very pleased

Jul 18, 2015

I have purchased 2 new Subarus is two months the 2nd of which was purchased here. (Wish I had found them for the first one as well)I researched online ahead of time, checked inventory through their online chat, and walked into the dealership with a very good handle on what I wanted. The online individual I chatted with was pleasant and not pushy. Our salesman, Joe, was knowledgable and pleasant to work with, the sales managers were accessible and nice as well. The time spent having to negotiate was minimal and Al in finance was a pleasure to work with. All in all, a very good dealership experience!

PatJ

Jul 16, 2015

I went to Truecar.com to search for prices for a 2015 Subaru Forester. Truecar.com sent me quotes from three dealerships. Mike Slotwinski ( Grand Subaru internet sales manager) contacted me with a price lower than the quote Truecar.com promised. He was extremely honest and listed all the prices for my reference: MRSP, dealer invoice and a complete breakdown of all the additional fees (tax, title, plates). He didn't have the car I wanted in stock but was able to get the one I wanted within a few days. When I went in to sign the papers, there were no hidden fees, no bait/switch with the car or missing features. Since this was my first Subaru, Mike took the time to explain every single button/feature. We even popped the hood so I would know where to find the washer fluid, engine oil, etc. We also went through the maintenance manual so I would know when I would need to bring the car in for service. Mike made it a point to tell me what type of oil to use for the best performance of the car. This was the best car buying experience I've ever had. Thanks Mike!

AliceM

Jul 1, 2015

When something sounds too good to be true, it usually is. Well that is not the case at Grand Subaru. I received the same vehicle that was promised to me, and at the price that was promised to me- which was an amazing price! Every other dealer I spoke to told me they were unable to match Grand Subaru's price! I love my new car- and I am so glad I purchased it through Grand Subaru in Bensenville.

Khana

Jun 15, 2015

Once again I had a very good experience leasing my car from Chris Czaja and Ryan Drouin. They both worked with me to get to my comfort level with the lease. This is my second lease from Grand Subaru and as always the best prices and the best Subaru Dealer in IL.

railrider

Jun 14, 2015

After a 4 month wait my Subaru arrived, due to production backlog. Time was spent review the technology of the car, before I drove out which was extremely useful. Normal effort to sell you add ons, but I was not over pressured on these.

tallythefairy

Jun 11, 2015

This is a great dealership. Everyone was excellent and they helped me as much as they could. Chris Czaja was the best. He helped us look for my dream car, he took time out of his day to help and he gave his honest opinion on everything. I would recommend seeing him if you are trying to buy a Subaru.

Bartgtx

Jun 10, 2015

Mark was great! We were able to get a test drive right away and they even buffed out a scratch on the car for us. Other than being a bit short-handed in the financing department, we were super happy with the service and live the car!

wujek59

Jun 3, 2015

Our sales person was fantastic! He was very helpful, not pushy, very nice & funny. He was also very professional in dealing with my wife & myself.

Martyna.Was

May 30, 2015

When I was ready to buy my Subaru, I requested a quote from the dealership and was almost immediately contacted by Chris. He gave me the best price from all the quotes I received and made the process so easy; he always answered any questions I had within a short period of time. We set up an appointment and I felt that this was the easiest car purchase I have ever made. Chris was extremely friendly and really took the time to make sure I bought the vehicle that had the elements I needed. I always wanted a Subaru, but Chris really sealed the deal with this purchase!

yunyuy

May 30, 2015

Really a great dealer. Honest on price. I quote the price online and match grand subaru's price with other local dealers. NOBODY can match it!! Also, Chris is professional, knowledgeable. He makes the process easy, straight forward and enjoyable.Recommend grand subaru. Recommend Chris and Joe.

BrianInChicago

May 29, 2015

Purchased a 2008 Forester from Joe D'Andrea back in 2007 and have bringing the vehicle here for service ever since (dealing almost exclusively with Joe Bednarek). The entire experience back then was a piece of cake - great price, no hassle or games ... just down to earth people being honest and trying to make the experience great.Life events have us needing another vehicle. Reached out to Joe D'Andrea again and he did the impossible: made the purchase experience even better than before. We talked about the 2015 Outback and Forester before settling on the Outback. Test drove on two different Saturdays with no pressure or gimmicks. Had a cost estimate that I shopped around to 14 other dealerships and nobody could touch his price - not even close. When the extra model and options were decided upon he coordinated getting the car on the lot, setting up all the details and making our decision an easy one. Closed out the purchase tonight and couldn't be any happier. These guys just get it done at Grand Subaru.

Shawn111

May 28, 2015

I bought my OB from Grand Subaru two weeks ago. I am living in Memphis TN. The reason I decide to purchase out of state and from Grand Subaru: 1), Grand Subaru's sales strategy. They provide very competitive and attractive price. I tried to bargain but there is little chance. I believe that is the best price they can provide. I also tried to make several quotes from other dealers in the states nearby my location. My experience is that this strategy will save both dealers and customers a lot of time. Because the lower price I also add some extra package. 2), Service is excellent. Chris Czaja is the internet sales manager who serves me. He impressed me because he never ignores my email and replies immediately. I can feel he wants to satisfy all his customers. Although two weeks after my purchases, he still answers my questions like I am a new customer. I appreciate his service. The purchasing experience is very pleasant. I hope they will keep doing this in future.

nb

May 27, 2015

I ordered a car in March and it arrived at the beginning of May. I went to pick up the car and there was a minor misaligment with the trunk that needed to be fixed, and they couldn't match the financing they stated they could. I brushed it off, told them I'd be back the next day after the techs could fix the car, and with my own financing. An hour after leaving, the dealership called me and stated that since they thought I wasn't happy with everything, and they couldn't afford a negative customer survey, that they were canceling my order! I had no choice in it, they returned my deposit to my credit card and that was it.

wrx

May 26, 2015

Best dealership experience I've ever had. Including other subaru dealerships. Salesman Joe Lewiki and manager Dan D'Andrea were fantastic. No pressure or the usual dealership xxxxxxxx at all. Very personable dudes, and treated me with respect and honesty. The prices weren't incredible, but fair. Would definately recomend and will definately do business with them again.

Gary

May 26, 2015

Was very happy with my salesman and finance guy. Was quoted the exact same price on a new Outback with another Subaru dealership - but decided to go with Grand since I liked the salesman. Was given a range for my trade-in value prior to purchasing the new Outback - I had assumed that when a range is provided to a new customer that you would want to meet him/her in the middle to make things 'fair', right? Wrong - was given the absolute lowest price for my trade-in on the day we picked up the new Outback. Don't really care who 'fault' it was (Damien Chin?) - but the transaction left a bad taste in my mouth. Needless to say I will NOT be a return customer...and for what, a few hundred dollars?

satisfiednicki

May 21, 2015

My new car's clock was running slow and I couldn't find a way to correct it. I could get to a clock but it would only let me choose digital or analog and only change the hour. very frustrating. I called service, they just said to bring it in.another time I called and got a hold of one of the sales persons- Sandy [not my salesman, he wasn't in that day] since I knew she had experience setting up new cars for customers like Mason did mine, I hoped she could help me.she walked me thru the steps as I sat in my car. It's reached thru the DATE option, not the CLOCK option. WOW. my time is now set- 2 minutes fast, thanks to Sandy

Michael Kokines

May 18, 2015

Sandy is a person you really want to meet, so upbeat and outgoing. I have never met a more pleasant salesperson in my entire 40 years of car buying experiences. Although I was not ready to buy a car right then and there, she still provided me with the utmost attention to my questions and concerns. I would highly recommend Sandy to one and all.

jmo20196

May 13, 2015

Chris Czaja dealt with us from beginning to end. He made the process enjoyable. He stuck by his word with the initial pricing. No tricks very upfront and honest with his answers to our many questions. I would certainly come back and deal with Chris again. P.S. I didn't care for the Finance Manager.

jillibean

May 12, 2015

This was, by far, the easiest car buying experience I have ever had. It was quick, hassle free and everyone was very friendly and helpful. Mike Slotwinski was a pleasure to deal with. He was friendly, knowledgeable and made this purchase extremely easy.

radlerjr

May 8, 2015

Chris Czaja provided me with a no-nonsense. professional experience. He walked my transaction documents and cart through all the needed processes. Dan in accounting was also great. Thanks

PaulinaK

May 7, 2015

This was by far the my enjoyable easiest experience. I would highly recommend . Chris Czaja was the man that help me purchase my first new car without any stress. From the time I was picked up to the end of the sale with me driving off the lot nothing but friendly and courteous employe. I was beyond impressed with the service and the overall look of the dealership! I will definitely recommend them to all of my friends who are interested in purchasing a vehicle.

carlydanielle33

May 6, 2015

I had a wonderful experience here when I bought my first car. I visited a few dealerships before but hated the hassling and pushing to buy a car. Chris wasn't pushy about me buying a car; he was very straight-forward, friendly and personable. He was a big help through the whole process. I couldn't be happier with my purchase and the excellent service I received. I definitely recommend this dealership.

Janet495

May 3, 2015

The easiest car buying experience that we have had. Glen Miller and Chris Czaja provided outstanding customer service and we could not be more pleased. No hard sell, no hassles, everything was so easy. We highly recommend this dealership.

bflana01

May 1, 2015

Excellent place, excellent people. I bought a used subaru legacy from them in June 2014 and had nothing but good maintenance with Joe Bednarek helping me when I needed service and supplied me with a loaner car when my car was in the shop. I then traded in my legacy this April 2015 and worked with Chris Czaja who was patient, friendly, and personable. Everything was done on my time during my purchase. Chris supplied me with all the information I needed and was readily available by phone for any questions.

Yunhao

Apr 28, 2015

I work with Chris Czaja for the online purchase progress. I got a fantastic price and saved enough over my local dealer to pay for a 2015 new white forester. Chris is a very nice gay and I would recommend Chris to anyone for purchasing a Subaru.

subielove36

Apr 19, 2015

Nothing but good things to say about the team over at Grand Subaru. Matt Drwal was my sales rep he did an excellent job showing me all the models I was interested in and gave vivid details on each one. Matt was very knowledgeable and (NOT) pushy like some salesman he spent hours making sure we struck the right deal. I highly recommend this dealership to any Subaru enthusiast looking to buy.....(ASK) for Matt as he made everything easy going no pressure at all.

DES

Apr 14, 2015

After having a negative experience at another dealership, I went to Grand. Everyone there was friendly and courteous. They made a normally stressful experience very pleasant.

MS Delta

Apr 11, 2015

Chris Czaja was my salesman and point of contact throughout the whole process. At first I was a little hesitant making the deal and placing my deposit as I am located in MS, however after talking to Chris, I had no reservations at all about proceeding with the deal. I got a fantastic price and saved enough over my local dealer to pay for a nice mini vacation for my wife and I in Chicago. He even personally picked us up from the airport! Even AFTER the sale he went above and beyond to help me with expediting some paperwork to me. I can't say enough what a great purchase experience this was. I would unequivocally recommend Chris to anyone who is looking for a great deal, great communication, and great service for a Subaru purchase. It was truly a pleasure dealing with him.

MistyGT

Apr 11, 2015

Buying a car from Chris Czaja at Grand Subaru was a great experience. He went way out of his way to find the car I was looking for, even in a time crunch. It was quick, painless, and best of all, he got us a great deal. Love his friendly, no-nonsense approach to selling cars.

greg

Apr 10, 2015

We dealt with Chris Czaja & Al Hassan throughout the whole process and it was a pleasure to do business with both of them. Great price and service!Thanks, Greg Harmon

twulferts

Apr 8, 2015

Overall I had a good experience with Grand Subaru. I worked with Mark Hoen and he was fantastic. The car was posted on Autotrader.com before it was even in the shop, and I put a hold on it since it's a hard to find car. Once the 2008 Legacy GT Limited got in the shop Mark personally took pictures with his cell phone and got them out to me. He was great.I had to drive to Chicago from Minneapolis to pick up the car. I ended up negotiating what I thought was a fair price, but they made me drive the car off the lot with a nearly empty tank of gas. I asked multiple times during the purchase of the car for them to fill it, but I was told it was the dealerships policy to not fill them up. I'm pretty sure they didn't care since they knew I needed the car to get back home, there was nothing I could do.Getting nickel-and-dimed over a $40 tank of gas after spending nearly $20k on a car is just petty and cheap. I'm happy with the car, but if they're this cheap I can only wonder where else they cut corners. It's my new policy to not buy any cars from them and to recommend others to go elsewhere as well.

Sharon

Apr 8, 2015

This was by far, the best new car purchase experience, that I have ever had. I went through the internet program, offered on Consumer Reports. I received quotes from several dears. Chris Czaja was able to offer the best deal. Chris was also very responsive and easy to work with.

czechpls

Apr 6, 2015

Received a no hassle price on new car and trade in price (thru Subaru guaranteed purchase program) and the deal was done. Financing was simple and delivery was smooth - even for a Saturday.

Ken and Marcia D

Apr 3, 2015

We originally were exploring the Consumer Reports New Vehicle website and received a guaranteed discount rate through the buying service with Grand Subaru. After receiving acknowledgments of our inquiry, we called Chris Czaja, internet sales, to set up an appointment. We understood in advance by talking to him that the discount would apply to factory orders of either the Outback or Forester, but only to dealer inventory of the more widely available Forester. Chris greeted us with a friendly welcome, facilitated having the Outback and Forester models available for test driving, thoroughly explained all model equipment options, and once we made our decision, created the paperwork with the guaranteed discount as promised, with no hassle or haggling. When the vehicle was ready, he displayed very detailed knowledge in explaining how the car functions worked and reassured us he is always available for any future questions. The entire experience was very easy, and we would highly recommend the dealership and Chris Czaja for outstanding customer service.

Deb H

Apr 3, 2015

I've been a loyal Grand Subaru service customer for a long time. Joe in service is by far the best service adviser I have ever worked with... and because of him I decided to purchase my 5th Subaru from Grand. Chris was excellent! Responsive via email,text and phone. We made an appointment and he worked with me until the deal was done. He listened, asked good questions and never pressured me into making decisions I was the least bit uncomfortable with. Al in finance was great - I felt very comfortable, he made that part of the experience easy! Buying a car is never a quick process and often times it can be painful... Grand Subaru really puts the focus on a good customer experience which makes it easy and painless to do business with! I would highly recommend Grand Subaru for buying, trading and service without question~!

SP0803

Apr 1, 2015

Melissa was our salesperson and she was very responsive to emails and questions that we had. We were very impressed that we didn't have to haggle for the best price. We were quoted the lowest price out of 5 dealerships we looked at and didn't even have to ask for it, it was just sold to us at the lowest price they could offer. We are incredibly happy with our Subaru Forester and would definitely buy from Grand Subaru again.

Jane M

Mar 31, 2015

Joe Lewicki was a superb salesman. He answered all my questions, Gave me a clear understanding of the differences between leasing and buying and never pressured me at all. The whole experience of buying from Grand Subaru was exceptional. I'd certainly recommend them to anyone looking for a great car from a great team!Jane Moore

subby1

Mar 30, 2015

We purchased a 2015 Outback from Chris in the internet department. Everything was good except the delivery of the vehicle took 4 hours. We had an appointment time set up to pick up the vehicle and started on time, but still took 4 hours to drive off the lot. That is not acceptable.

JM1321

Mar 29, 2015

My parents were looking for a new car and they decided on a Subaru Impreza. Our salesman Joe Lewicki made the experience perfect. He really understands the product and gave us a very very good price. It was a painless quick experience, unlike any car buying experience I have ever had. Great job Joe and the entire Grand Subaru team!!!!!!! I cant say enough good things about these guys.

Christy L

Mar 28, 2015

From the minute we purchased our Legacy to the minute we drove away, my husband and I were simply thrilled and amazed by the treatment we received. Melissa Distel greeted us warmly, got right down to business, answered all our questions, and made our experience pleasurable, which is quite rare in the auto-buying world. She led us through the process with enthusiasm and made sure our every concern was handled with professionalism. Better yet, she was so efficient that we were in and out the door, driving away in our new Legacy in record time. We actually live 90 miles away, but we had heard such good things about this dealership that we drove the two hours for our car. From now on, we will make that drive to buy a car just to get this value, treatment, and service.

Tom N

Mar 27, 2015

Sandy Cuttone was great. Provided up front pricing on exactly the models we wanted to consider and then delivered exactly as promised. She provided the best price of any dealer around and never pushed or pressured, but was always willing to revise the pricing as we changed our mind on things. She found exactly the model we wanted in the color we wanted and had it brought to the dealership so we could compare it with another model side by side. Above and beyond. Honest, up front pricing with no games. I had researched the models we were considering and knew all the MSRP and Dealer costs for each model and each package. They provided the best price -- even to the point of the dealer closest to home saying they would not deliver at that price. Well, they did! Highly recommend.

Dimiperiv34

Mar 25, 2015

Awesome is the best way to describe my experience at grand Subaru. Just bought my second car in a year and a half. Talk to Joe Lewicki very honest guy. Bought my first Subaru wrx from him last year and the other day I contacted him letting him know I wanted to upgrade to a 2015 wrx. We were able to get everything figured out via email and by phone. We settled on a time and all I basicslly had to do was sign the paper work and I was out the door and enjoying my new wrx. Honestly don't waste your time at other dealerships. These guys are the real deal. Remember ask for Joe. Can't forget to mention that I get my service done by them and I pass up 3 other Subaru dealerships to do so. Awesome all around!

Maggie

Mar 23, 2015

I was very specific in the car that I wanted so I did my research on the Internet first. Im extremely pleased with my purchase and my entire experience with Grand Subaru. Joe Lewicki was very helpful, offering information that I didnt even know to ask. Even though the dealership was busy I was treated like the only customer there. When I called Joe and said I could be there to pick up the car in just an hour (on a busy Saturday) he made sure that the car was cleaned up and ready to go. He made sure that all of my questions were answered before driving off the lot. He even called the following day to see how I liked the way it handled in the snow. A few years down the road, when Im ready for my Outback, Joe will see me again!

Esther

Mar 23, 2015

I am a former Audi A4 owner, who needed a new car since maintaining my 12-old car was getting too expensive. I decided on the Subaru brand after much researching online and talking to my family members, friends and co-workers. I searched for the best price for my Subaru by checking the Cars.com pricing, Costco Car Buying Program and Edmunds.com internet car sale search site. Out of all the dealers, Grand Subaru offered me the best overall value for the cars that I was interested in at the time. Mike Slotwinski contacted me and I never felt pressured in any way to buy a car from him. He is a very straight forward, honest, friendly and extremely knowledgeable person, who has a patience of a saint! I say that because, during the initial order stage, I was not the easiest customer for him to deal with, as I was indecisive in regards to the model of the car I wanted, options, etc. The problem was that I test drove the Forester, Outback and Legacy and I loved all three. In addition, I did way too much research online, which did not help me narrow down to the car that best fit my lilfestyle. So, I have changed my mind a few times too many since I have started my order. Yet, Mike always related with me in a professional manner, and was always friendly and courteous. It was evident to me that he was not trying to make a quick sale, but to build a relationship with his customers and make sure that they are happy with their decision. I ended up choosing 2015 Subaru Outback. When I finally met Mike, he went above and beyond by thoroughly explaining the sales process and addressing all of my concerns. After the sale was finalized, he again walked me through all the features of the car with such patience that my parents, who came with with, were totally impressed. My Dad, who bought his Nissan Altima not long ago, compared my experience at Grand Subaru with his at his local Nissan dealership by saying that when his car sale was finalized, the Nissan car salesman rushed my Dad through the features of the car and could not wait to get the next customer. The other thing that is worth mentioning is that I am not technologically savy, but with the thorough tutorial that Mike gave me on my Outback, I had no trouble understanding the new material I was learning. Overall, I had the most pleasant car buying experience at Grand Subaru. Prior to leaving the dealership, I must have thanked Mike a "million times" for everything he has done for me. When one of my co-workers introduced me to the Subaru brand, I had a feeling that it was different than other car companies, but now experiencing this first hand, I understand why so many Subaru owners are loyal to the brand. By the way, it has been about 2 days since I have been driving my car and I absolutely love it. Today, with the winter like temperature and snow falling, I had no issues maneuvering the road. The visibility is outstanding and because of that, it has changed the way I drive. For example, I find myself driving a lot more cautious because I can see better. I would like to thank Grand Subaru for hiring Mike Slotwinski, as he is such a stellar representative of what Subaru company strives to be.Esther

Riley

Mar 22, 2015

Ordered an Outback from Melissa. It was easy. She gave me a great price on the new car and offered a fair price for my trade. It was the best car buying experience I've ever had.

Mike k

Mar 21, 2015

Chris Czaja is a superstar with Internet sales. Al Hassan is friendly and funny as heck! These guys, and this dealership is great.Bought an Impressa through Costco and the deal and ease of no hassle car-buying kept us from hyperventilating.........

Sybil

Mar 20, 2015

I was considering buying a 2015 Subaru Legacy Premium, based mostly on Consumer Reports' naming it the best car of the year, and I used the Consumer Reports car buying service to find dealers and prices. Grand Subaru had the lowest price and the best online reviews of the various other suggested dealers, so I went there first. Chris Czaja was very friendly, knowledgeable, and helpful (as was Joe D'Andrea later in the process), and he suggested that I test-drive a fully loaded Legacy Limited that was available for purchase. I fell in love with the car and ended up purchasing it. (To get all the features I wanted on a Premium I would have had to wait at least 4 months, and of course the price would have been higher than that quoted for the basic model.) I never did go to the other dealers suggested by CR, and I am as happy with the price I paid as I ever have been with the price of an automobile. I've had the car for a week now, and I'm still pleased with it and the experience of buying it.

lenamusa

Mar 19, 2015

Sandy Cuttone, the Internet Sales Manager, was a delight to work with. She is extremely personable, knowledgeable, and a true professional. This is my first experience with a Subaru, and honestly, I am so happy I purchased an Outback! It was a wonderful car buying experience. Not only did Sandy thoroughly explain all of the features in the 2015 Subaru Outback, especially the Navigation system, but she also helped my husband resolve his navigation issues with his 2014 Jeep Grand Cherokee. She was very helpful and informative. Grand Subaru also gave us a very low interest rate, which we were very happy about. I would highly recommend Grand Subaru for your next car purchase. They will definitely take care of you!

cub pilot

Mar 18, 2015

Bought a brand new Outback last summer and was very happy initially. Got the color and options I wanted at a great price. About a month later a screw punctured one of the tires and it had to be replaced. I was disappointed to find that this wasn't covered by the extended warranty that was supposed to, "cover everything" for ten years. Recently, I brought the car in for it's first tire rotation and they want to charge me $29.95. I'll take the car to Just Tires or NTB where they'll rotate my tires for no charge and I'll reward them with my business when the car needs new tires. What a disappointment you turned out to be Grand Subaru.

RC

Mar 17, 2015

Tried few dealers and finally booked Legacy with them and got it in 10 weeks as promised. We interacted with Melissa Distel and she is very professional and helpful. She gave a good price the very first time, and had a very nice car buying experience. Overall a good place to buy new Subaru. Now have to see how does the service of the vehicle goes with them. I am hoping that they will continue to show their bright side. I would go back to them if I have to buy another Subaru again.

manpsych

Mar 16, 2015

Melissa at grand Subaru , the internet sales manager was fabulous to work with. The experience here at Grand Subaru was by far the best experience i had purchasing a car. I would highly recommend Grand Subaru for your next car and I would further recommend working with Melissa.

Subbie2.0XT

Mar 15, 2015

Chris Czaja the internet sales manager and Al Hassan the business manager were both outstanding to work with. This is hands down my best car buying experience I have ever had. This company has true professionals focused on take all the hassles out of car buying. If your in the market for a Subaru, Grand is the place for you!

MR.gabriel

Mar 14, 2015

I worked with Glenn Miller for purchasing my first new subaru and found him and Grand to be very easy to work with and very straight forward.Beyond being far and away the best price I found, the people at Grand were pleasant and responsive at all points along the way.Glenn is a down to earth guy who doesn't fit typical car salesman description. He was no BS and very upfront about their prices, policies and practices. He also kept me in the loop at all steps during the purchase.Dan in financing was equally affable and easy to work with.I cross shopped many other dealers in the chicagoland / north suburbs area and Grand blew the competition away in both price and people. Buy your subaru from these guys & gals.

NissanWasfie

Mar 13, 2015

Purchased a 2015 3.6 Outback. Melissa is great and Al is the real deal. I would recommend anyone looking for a Subaru to give them a call.

np3628

Mar 9, 2015

I dealt with Chris Czaja over the internet. He gave me a great price on a 2015 Subaru Forester. When I went into the dealership I was able to drive two different Forester's in order to make up my mind on which one to buy. Chis was very professional and friendly and the buying experience went verysmoothly. All of the people that I talked to at Grand Subaru were very friendly and accommodating.

BrianIL1977

Mar 7, 2015

This is my third Subaru purchase since 2004 and I this is by far the BEST dealer I have ever worked with! Down to earth salesman and sales manager and no pressure to buy.Joe D'Andrea(sales manager) & Steve Penrod(Sales) were extremly helpful with my purchase. Also, the pricing was fair for the 2015 STI I purchased amd gave me a above average trade value on towards my 2014 WRX. Also, my new car was cleaned well for delivery and Steve walked it over with me inside the service garage since it was dark out already. If your looking for a Subaru please take my advice and give them a try.

sureshot7

Mar 6, 2015

The sales rep got back to me very quickly with information on the vehicle I was interested in. He had more information than was on the web site which helped make a decision. For the dealer it was not a positive decision.

Tina

Mar 5, 2015

Everyone involved.,.every single employee are very much appreciated. I would NOT even if I tried to change a single thing about the dealership. They made me feel SO comfortable and SO special with their very warm and professional demeanor. I will ALWAYS be a very proud owner of my Subaru forrester and will always go back to the one in Bensenville!! These super folks are outstanding!

Chuck T

Mar 4, 2015

I bought a car here and their many point inspection they put the used cars though sure missed many different things. To bad I found all of this out after getting home. Four hours away! Can not believe either they put $10,00 of gas in for my trip back home.Would never return here again.On the plus side the sales person was very nice

matt2015

Mar 3, 2015

My experience at Grand Subaru was excellent. I did some shopping online before going in and when I finally met with Glenn everything went smoothly. He had the car ready to test drive by the time we'd finished discussing what I was looking for. Everyone was friendly and all the paperwork and financing was painless.

Magda

Mar 2, 2015

Joe is a great guy. He helped up with all the trade in, purchase documentation without a doubt even when he had customers waiting. He took time to explain and answer our questions. I will definitely recommend him to friends and family. Thanks Joe!

Hyon chong

Feb 28, 2015

Purchasing a new vehicle can be very complicated. Sandy knows it's important to get the right car at the right price. I bought my new car with no complaints and had wonderful experienced with Sandy. I will definitely buy my future Subaru vehicle at this Dealership. Highly recommended. Thank you Sandy.

bob

Feb 27, 2015

i recently bought a new vehicle from chris czaja. he was very knowledgable on the vehicle and was very helpful every step of the way. he communicated with us every step of the way in a timely fashion. would defintely recomenned him.

swati

Feb 27, 2015

Chris Czaja was wonderful to work with through the entire car buying process.Very kind, professional, and knowledgeable.If you work with him, you are in good hands.

Joe

Feb 21, 2015

It was a pleasure to deal Chris, he was very pleasant, knowledgeable and very helpful. Most importantly there was no pressure, unlike what we have expericenced in the past at other dealerships.

Jeff L

Feb 19, 2015

Mike and Dan are fantastic and fun guys. The process was very simple and easy. This was my first new car purchase. It was much better than I ever expected. They could give lessons to others on selling. Very straightforward and I highly recommend Mike and Dan to anyone looking for a Subaru. I flew in from Georgia because the price beat anything I could find locally. Also, Marten was great in providing the ride from the airport.

Gabrielgarciaatsti-baby

Feb 17, 2015

Man what can I say.. The people over at grand Subaur are the best. There nice,friendly,cool,respectful and fun to be around I so recommend anybody that's want to buy a car to go over to grand Subaur they will make sure u walk out with ur car Sandy cutone and Joe D'andrea are the people that took care of me and I want to thank you both for helping me get my new 2015 Sti

Seba

Feb 17, 2015

Chris was a pleasure to work with, he always kept me informed about my special order. I could have not asked for better service. There should be more sales reps likes Chris and I will recommend him to all of my friends and family, my brother will be visiting him in two weeks to get a new car. - Sebastian Gorski

Seba Gorski

Feb 17, 2015

Chris was a pleasure to work with, he always kept me informed about my special order. I could have not asked for better service. There should be more sales reps likes Chris and I will recommend him to all of my friends and family, my brother will be visiting him in two weeks to get a new car. - Sebastian Gorski

Dr. Pete

Feb 13, 2015

Usually all people hear are complaints. This is the complete opposite. An outstanding experience in purchasing our Outback from Mason and Dan this morning. They went out of their way to make sure the process went seamlessly. My wife and I want to thank you for answering all of our questions beforehand and in a timely fashion. Customer service was excellant. Would buy another vehicle here in a heartbeat. Once again kudos gentlemen! Pete and Chris J.

jcokinis

Feb 13, 2015

Chris was by far the best car salesperson I have ever had the pleasure to deal with. He made the car buying experience comfortable and was very informative. He had answers to all of our questions and was very thorough. I don't usually leave a car dealership with positive feelings but this time was definitely an exception. Kudos to Chris and all of the helpful people at Grand Subaru!

teboswestatcenturytel.net

Feb 11, 2015

CUDU's to Melissa Distel who made our internet buying experience fun!Jose Carrera, Tim, Al, & the rest of the Grand crew were all great.I have recommended Grand Subaru to a friend & he is in process of purchasing a new Forester.They by far had the best price:)I will recommend Grand Subaru to all my work friends at American Airlines.The 2015 Outback Limited 3.6R we purchased is a dream to drive.We flew in to Chicago on February 6th at 9:00 am & were on the road with our new car a little after 12:00, including the drive-a-way plate.Happy customers, Joe & Charlotte

Easter

Feb 11, 2015

I have purchased multiple vehicles from Sandy and always rely on her to handle all of my vehicle needs. As always she was more than helpful aiding me in getting service on my vehicle. She put me in contact with Amanda and Anthony, who promptly took care of all my maintenance needs. The service was done in a timely manner and everyone was I came in contact was very professional. Thanks again Sandy and the Grand Subaru Team!

BruceD

Feb 11, 2015

Mark Hoen of Grand Subaru worked with me every step of the way (and then some) to get me the perfect combination of a great trade-in value, awesome new car price, and the vehicle and options I wanted. HIGHLY RECOMMENDED and I'm a guy not very easily pleased. I truly appreciated being listened to and the attention and dedication to getting me exactly what I was looking for on many levels. That respect and attention did not end once the deal was done. The follow up to make sure I was happy with my vehicle, and even being available to assist with learning about features and configuration was a breath of fresh air. I own several vehicles including a Honda, a Dodge, a Porsche, and Camaro ZL1 and none of my experiences at other dealerships comes close to this very pleasent and professional experience at Grand Subaru. Other dealerships should visit just for the training of how respectfully and professionally a buying experience should be. Kudos to Grand Subaru and Mark Hoen, I'll be back!Bruce DeDivitis2015 Subaru Forrester XT Touring

jifergan14

Feb 10, 2015

This is my first real car buying experience, and I can't applaud Chris and the team there more for making this such a comfortable, informative, quick, and easy experience. I'm a Subaru fan for life now and will be taking my business there for a LONG time.

Rjwpavo

Feb 9, 2015

My wife and I were looking for a new car to replace her old RAV4. After test driving 8 different brands, she decided on the Subaru Forester. I'm all for a great deal, so when I started researching pricing, the best price was quoted to me by Sandy. (Even though I Live in Texas and Grand is in Chicago area). She was very helpful with all my questions and answered them via email within a day or less.We arrived in town in the evening and Sandy had the Forester ready when we got there. Even had the big bow I requested. We spent around 2 hours there doing paperwork and then was on our way. We had no problems and the staff at Grand Subaru were very friendly. Great experience for our first brand new vehicle! If I ever am in the market for another new Subaru, you can bet I'll be calling Grand Subaru.

Kozka

Feb 9, 2015

We were picky with choosing the right dealership and dealer for our purchase. We decided to go with this dealership after speaking with the salesperson mentioned below online and in person. Downfall is that once sale is over, contact with the salesperson is lost and you're disregarded for other inquiries. A bit disappointed with the lack of communication following the purchase of the car. No response even 2 weeks after contacting him.

nakonechna

Feb 8, 2015

Me and my husband purchased a Subaru Forester 2014 one week ago from Grand Subaru and we are we will strongly recommend this dealer for our friends. Our sales Representative was Matt Drwal. He was super helpful from the beginning. Matt welcomed us and informed about all options we had with vehicle of my choice from technical questions to financial ones as well. The process went very quick and we left the dealer Subaru with the car exactly what we wanted. It was a great experience for us. Thank you Matt. Looking forward to do more business with Grand Subaru in Bensenville in the future.

outbackfan

Feb 8, 2015

I purchased a Subaru Outback 2015 from Grand Subaru and I will strongly recommend this dealer for your Subaru needs especially in the Chicago area. The purchase process, starting from their website, to emails, to in person meetings with Chris Czaja, was painless and professional. I got the best price from this dealer and was very satisfied with the attention and service I received from them. The vehicle arrived well ahead of ETA and was exactly what I expected.

Faviano80

Feb 3, 2015

Mason was super helpful from the beginning. Grand Subaru was willing to compensate my travels if I couldn't find a ride to them. I thought that was a really kind gesture. Once I arrived, Mason welcomed me and kept me informed about everything that had to do with the vehicle of my choice. From technical questions, and to financial ones as well. The process went fairly quick and in the end I got exactly what I wanted. I'd recommend Grand Subaru to my family and friends. It was a great experience for me personally. Look foward to doing more business with Grand Subaru in the future.

EastWest

Jan 29, 2015

We were referred to Grand Subaru through the Costco car buying program. Sandy contacted us immediately and got us started with ordering our car (there were none in stock and it had to be shipped from Japan). The entire process of buying the car was very pleasant. They offered us a fair amount for our trade-in. Sandy was great -- very warm personality, honest, and it never felt like we were being pressured. She even helped us distract our toddler while we were filling out the paperwork. The other salespeople and employees were polite and cordial. There are plaques all over the walls for awards that this dealership has won, and now we see why. High quality dealership, and we recommend Sandy if you are thinking about making a purchase through internet sales.

Kayvac

Jan 28, 2015

The staff were incredibly patient throughout the process of my purchasing a new Subaru Crosstrek. They answered all my questions with respect to car features, price, warranty and service. The handoff between the various members of the staff was smooth and I felt good about the entire experience.

Eeyoreprime

Jan 28, 2015

At the recommendation of a family member, I contacted Grand Subaru via their website to obtain a quote for a vehicle. I was promptly contacted by Chris Czaja with the requested quote, which came in much less than their competitors' prices. Purchasing the vehicle was as easy as going to the dealer, taking it for a test drive, and working out the numbers. While waiting to speak with Chris, I was passed by several people (sales, service, management) and every single person asked if I was being helped or if I needed anything while I waited. Grand Subaru has a friendly atmosphere and a very knowledgeable staff. I highly recommend them to anyone interested in purchasing a vehicle. My search began with a 2015 Impreza and resulted in a 2015 Crosstrek, and it was a very good decision. Thank you!

mmarecki

Jan 24, 2015

Other Subaru dealerships I checked out before coming here were not nearly as knowledgeable about the cars they had for sale. Decent, but not great like these guys. The best part, these guy did not judge what my income may be based off my clothing. Quick background, I work in the tech industry where standard office wear even for senior managers consists of a hooded sweatshirt and jeans (clean on a good day). Salesmen from other dealers looked at me coming in and their attitude suggested they thought I had no chance of affording the car I wanted based on my disheveled look. These guys did not judge, were friendly, helpful, and didn't try pushing me to buy some '99 Legacy when I was clearly interested in newer models. We were able to make a deal and I couldn't be happier.

GBRice

Jan 22, 2015

I used TrueCar to obtain a set of quotes on a 2014 Outback and Grand Subaru provided me with a quote that beat the TrueCar quote and any other dealer quotes. Sandy Jackson was extremely helpful in locating a vehicle that met our needs. Sandy also expedited the sales process and has been responsive to any post-sale questions we've had. Acting on my recommendation, my daughter has also bought a new Subaru from Sandy.

iJinksy

Jan 20, 2015

I had my eye on purchasing an STI hatchback for awhile but couldn't quite find the right dealer to go to. Luckily a few popped up at Grand Subaru since I have been in desperate need for a car. Walked into Grand Subaru and spoke w/ Kiril and spent a good hour talking about Subaru performance parts, past history with other cars, and everything in between. Really friendly dealer, well knowledgeable and made you feel very comfortable. I am very happy with the purchase of my '12 Satin White Pearl STI hatch. First turbo charged & AWD car I've purchased, and I've gotta say I don't regret it at all. Thanks for sharing your experience Kiril as well as your great customer service.James B.

gomi10

Jan 20, 2015

I had the pleasure of working with Chris Czaja who made my car buying experience great! I would definitely recommend this dealership. Everyone who I came in contact there was friendly. Chris was very helpful and I am very happy with my new Sube!!!!!

zeetaz

Jan 20, 2015

We ordered an Outback on 10/07/14 we were told approximate 30 days for delivery then 60 days now it is 3 months later and still not car. Dealt with Saleman Mike Slotwinski who is friendly however it is getting a little long. Its now 1/20/15 and called Subaru customer service and they have no info. customer service said they would get in touch with the saleman (can you imagine). Tried to call the saleman today and too busy. I would only recommend the dealership for pricing, friendliness of salesman and Dan D'Andrea Internet director. However the customer service for Subaru most don't act like they know what is going on and if you find one that does is rare. I am reading it only took 3 hours to get their 2015 outback I know mine is a V6 but it should not take more than 3 months.

LJL

Jan 18, 2015

I went to pick up my new Forester on a busy Saturday afternoon. It was fairly warm for late January so the dealership was crawling with customers. Everyone working at the place was busy but a number of times someone would check on me so I didn't feel forgotten. It took 3 1/2 hours to go thru the whole process an drive out in my new car but I felt under the circumstances it went pretty smoothly. My salesman Chris walked me thru the whole buying experience answering my questions as he went along. I would recommend Grand to any of my friends considering buying a Subaru.

Jeff

Jan 18, 2015

The service was very good and prompt. Kiril was very friendly and helpful. He answered and questions that I had. I would recommend this dealership to family and friends.

kmm

Jan 16, 2015

We appreciated John's help and knowledge and are completely happy with our purchase. We only have one wish - that the process could be a little less time (5 hrs).

Andrew

Jan 14, 2015

Ordered a Subaru Outback through internet sales. Chris Czaja was easy to work with. One of the rare car salesmen that you actually felt comfortable with.As a high volume dealer, the price for our Outback was outstanding. We went in with the "out the door price" predetermined, and they did not try to tack on any additional fees or other shady car dealer tricks. Grand Subaru Internet Sales is great for people who don't want to deal with the most annoying side of buying a car: haggling and price negotiation.We did end up taking 4 hours to buy the car. However, the managers and various sales people we encountered were friendly, pleasant, and appreciative to us. Would do business with again, and would recommend to anyone looking for a Subaru!

steveciii

Jan 9, 2015

For several months, my wife and I had been shopping for a Honda CRV, a Toyota RAV4 or a Subaru Forester. Initially, we were very partial to the RAV4 but ended up changing our minds by a combination of price, features, and most of all, the purchase experience with Mason Lies at Grand Subaru in Bensenville. Mason was friendly, well-informed, and low-pressure. He was easy to talk to and we immediately felt comfortable with him, sharing our likes and dislikes and considering options. He answered all our questions with patience, care, and a much-appreciated sense of humor. After shopping at four different dealers we were confident that the final price at Grand Subaru (a Costco referral) was the lowest possible, and when we selected the model we wanted (a 2015 2.5i Limited), Mason and Dan D'Andrea worked with us to make sure the monthly payments were exactly what we needed. They even went out or their way to correct what could have been a potentially serious finance issue (that could have cost us hundreds of dollars) AFTER we had signed the contract. We couldn't be happier with the car--and the experience with Grand Subaru made the purchasing process as good as it gets. If you're looking for a fair, honest, straightforward, and no-hassle purchase experience, give Grand Subaru a try--and ask for Mason Lies. You won't be sorry.

Pavla

Jan 7, 2015

From the moment I e-mailes internet sales, they responded withing a minutes. I asked for specific features and I got my price right away. I asked many questions and they were all answered with no problem by Sandy Jackson. I felk like she really cared about my satisfaction. It was easy process and she was emailing me very often to update me on my order. I had the best experience ever!!!!

junegoggin

Jan 7, 2015

We had a very positive experience at Grand Subaru. Sandy in internet sales was very helpful. I would recommend them to anyone looking at Subaru.

mattkoyak

Jan 6, 2015

We were looking for a Subaru that was very hard to find. After searching dealerships in our area that had the vehicle we wanted, in the color and trim we desired, Grand Subaru was the only one well below invoice price. From our first contact straight through the sale, communication and customer service was top-notch! We went in on a Saturday, and they were busy, so it took some time to complete our purchase, but it was painless. I highly recommend this dealership, and our sales rep - Chris Czaja!

Rick

Jan 5, 2015

This was my first time buying a Subaru. Visited a local dealer for a test, but was largely ignored afterwards. Learned this dealer from a Subaru forum and sent out an email for a quote. The internet sales person responded promptly with a reasonable price. After a few rounds of emailing back and forth, a deal was reached with both sides satisfied. Waited a few weeks before the 2015 outback arrived. Really impressed with Mason and his manager Dan for their professionalism in handling the sale aside from getting the best price in my area. Would definitely buy again from them.

Robert

Jan 1, 2015

Chris,my salesmen was great welcomed us in no haste and got the deal done, very customer orientated, and they will work with you in all sercomestances

je2je2

Dec 31, 2014

I have purchased 2 STIs from Grand and recommended them to my buddy to purchase his WRX. We both make the drive from Michigan simply because it is completely worth it. I have dealt with Joe for both of my new vehicles. This past time Steve walked me through the entire process at the dealership and took the time out in the cold, staying late after closing to make sure I had help setting up the car just how I wanted it for my drive back to Michigan. I will be returning to Grand for my future purchases.

anga

Dec 31, 2014

If you are looking for a Subaru be sure to visit Grand Subaru in Bensenville and ask for Chris.There were no questions that he does not know how to answer.

anga

Dec 30, 2014

From almost 7 years I am using they service.Very friendly, knowledgeable staff. I just bought new Subaru Crosstrek 2014. This is my fourth Subaru and second car from this Dealership.

BlackRex12

Dec 29, 2014

Without Steve I would of not bought my 2012 black WRX. He knew a lot and did not have a problem finding the best subaru for the best price! Also very welcoming atmosphere!

iwona

Dec 27, 2014

Chris was amazing and very helpful in ordering our new car. When the car came in he helped us with programming Bluetooth and reviewed all functions of our forester.

rebecca.matherne

Dec 27, 2014

We flew from New Orleans to Chicago to get our new Forester and it was well worth it! Best experience I've had with a dealership! And Chicago is such an awesome place! We'll be back again for another vehicle definitely!

Taurus32

Dec 27, 2014

We went through the Costco auto buy program and Chris worked with us and made sure we were happy with our choice. He went out of his way to get us the car we wanted with the features we wanted included on it even though it meant getting it from another dealership. When we did get the car, he went over every aspect of the car and made sure we were comfortable with it before we drove it away. Chris had great customer service and was by far the nicest salesman we have dealt with in a long time when going to buy a car.

NW

Dec 24, 2014

I just bought a used Honda Civic Hybrid from this dealership. I had a great overall experience. Everyone was extremely nice. Five stars for Chris Czaja. I always felt like he was on my side right from my first contact with him until I drove our with my car. Super nice guy and very professional.The price was great and the car was in a very nice condition. Great pics of the website and Chris sent me an email containing actual pics, not just the link. I went for a test drive and let me take it to a mechanic for inspection without me having auto insurance. I liked the car and they even me a little discount on the internet price. I had some issues with the financing as my bank who pre-approved me for a loan created a lot of hassles. I initially turned down Grand Subaru's loan financing offer. However, I went back to them after my bank issues and I was able to get the same rate that I tuned down initially, thanks again to Chris. I will highly recommend this dealership to any one looking to buy a used or new car.

KD

Dec 24, 2014

I just bought a used Honda Civic Hybrid from this dealership. I had a great overall experience. Everyone was extremely nice. Five stars for Chris Czaja. I always felt like he was on my side right from my first contact with him until I drove our with my car. Super nice guy and very professional. The price was great and the car was in a very nice condition. Great pics of the website and Chris sent me an email containing actual pics, not just the link. I went for a test drive and let me take it to a mechanic for inspection without me having auto insurance. I liked the car and they even me a little discount on the internet price. I had some issues with the financing as my bank who pre-approved me for a loan created a lot of hassles. I initially turned down Grand Subaru's loan financing offer. However, I went back to them after my bank issues and I was able to get the same rate that I tuned down initially, thanks again to Chris. I will highly recommend this dealership to any one looking to buy a used or new car.

KERNSAR1

Dec 22, 2014

We had a wonderful car buying experience mainly because of Chris Czaja. Even though we had many dealerships closer to our home & more easily accessible we chose Grand Subaru because of Chris's helpfulness, diligence & personable attitude. We spoke with many dealerships on the phone in our hunt for the perfect car & out of all the people we dealt with Chris by far had the best customer service, he really worked hard to get us the car we wanted & made us feel like valued customers. Grand Subaru really made our first car buying experience very enjoyable.

Lily2014

Dec 21, 2014

We went out of our way to go to this dealer because we heard so many good recommendations. The salesman that took care of us was Mark Hoen. He worked with us on pricing, was professional and made the purchase a stress free experience. I will drive the extra distance when my new car needs service because I trust everything will be taken care of by qualified technicians.Thank You, Mark !!!

Subijack79

Dec 18, 2014

Grand Subaru came highly recommended by a number of Subaru enthusiasts and Grand did not disappoint!! Our salesman, Mark Hoen, was the best at going to bat for us to get the best price; and the sales manager, Joe D'Andrea, and business manager, Al Hassan, were great to work with too. I know we got the best deal around, and would highly recommend Grand Subaru to everyone!!

poo2506

Dec 15, 2014

Mason Lies was our sale person and he made our car purchasing experience very painless. He gave us the best price and best financing offers. It was the least time consuming and the least stressful purchase for a new car we have ever had. Mason is very organized and had every thing ready when we got to Grand Subaru to finalize the purchase of our new vehicle. He made it a very easy step by step process. We also like the fact that Mason followed up with our purchase and asked if we had any further questions or if he could help in any way. Thank you Mason and Grand Subaru!!

Harleycharlie

Dec 15, 2014

If it were not for my salesperson going way above and beyond I wouldn't bother to even give them the rating I did. Joe Lewicki did a great job for us,our sales person.After emailing for a week or so I made plans to drive to Chicago and look at a used Subaru. After taking another look at the photos I noticed a part was missing on the power seat control. I ask about this, was never ordered so had to cancel plans on going that weekend after putting in a request for Saturday afternoon off work. Had to wait till the next Saturday to go. After test drive the out of gas was flashing and ask about it. Joe took it down himself to put in gas, 4 GALLONS is all he is allowed! Would hardly get me out of Chicago. Joe handed us $20.00 toward more gas. Sad the salesperson works for some cheap idiot that doesn't allow a full tank. Buying cars for over 50 years this was a first time I drove out of a dealer without a full tank.Well Joe was out getting gas he noticed the radio wasn't tuning. Antenna was shot which is in the windshield. He went to service and personally installed a temporary so at least it works until I can get a new windshield. What happened to the big CHECK LIST they say they do when inspecting a used car before it's put on their lot for sale!Personally I will not return here for another car nor would I ever recommend them.

Jodel Antolin

Dec 15, 2014

I just want to say thank you for the best price offer. They really try to give you the best fair price in the market. Bart Chari was my sales consultant, he is very knowledgeable and works hard to get the specific car you want. Five star sales consultant right there. Thanks Bart.New Member Of Subaru Family (Joe)

asphaltcowboy7

Dec 14, 2014

Steve was my salesman and he did an excellent job. He and all of the other staff were very friendly as well as helpful. I bought a used Subaru WRX STI that really exceeded my expectations. I think this was the fastest and easiest car buying experience I have ever had. Thanks again, you have a customer for life!

midwaygirl

Dec 12, 2014

Was out on errands today with my senior citizen Mom. Ended up getting a "locked" steering wheel. Was lucky enough after a few phone call attempts to reach Amanda. She directed me how to unlock the wheel, and we were on our way. She definitely saved my day and my sanity. Thank you, Amanda.

sire

Dec 11, 2014

I had been looking around for quite some time and trying to quickly get a 2015 Subaru Impreza STi with a very specific contents package and color. Also I wanted to get in one to test drive it, which was difficult since all 2015 STi cars everywhere seemed to be resold already. Optionally I started looking at 2014 cars to see what would offer. After coming across this dealer, I found the car I ended up buying online and called to do a test drive. The same day Steve helped me to not only do a test drive of the used 2014, but also an immediate back to back test drive of the 2015 STi. After choosing the 2014 for various reasons, working with Steve on all the paperwork, including getting everything I needed for this car at a reasonable price, was flawless, quick, and unproblematic. He picked me up from the airport after flying in to pick up the car, and took excellent care of me as a customer, and was very patient with me and clarifying all of my questions immediately.Many thanks from a happy Michigan customer.

nelya rus

Dec 11, 2014

My buying experience was wonderful! Steve made sure I got exactly what i wanted with my car purchase. I came in not sure what car I wanted, and Steve made sure to give me all the necessary information to make my decision. I absolutely love my Subaru Crossttack!

trugg

Dec 9, 2014

My wife and I where about 2 hours into a long trip home for thanksgiving when my car broke down. A quick google search showed Grand Subaru was the closet Subaru dealership to us so we called. Even though it was noon the day before thanksgiving they said they could absolutely take a look at our car! One thing lead to another and we ended up just trading in our old car and getting a newer Subaru on the spot! EVERYONE at the dealership from the service garage to the receptionist who answered our original call to Tom Hartigan who sold us our new Outback were super helpful, knowledgeable and understanding of our situation! It was amazing to see an entire dealership rally to get us the car we wanted, take care of our old car and get us back on the road to make thanksgiving with my family as quickly as possible. I wish this dealership was in my home town. I may even have to make a trip when I get reading for Subaru #3.....

wbl26

Dec 8, 2014

My buying experience at Grand Subaru was GREAT! I needed a used car form my college age daughter FAST and Grand Subaru had a decent inventory of cars to choose from, all very competitively priced. My experience with my salesperson, Wendy Kaplan, was outstanding, as was my interaction with everyone else at the dealership. HIGHLY RECOMMENDED!

Hilpert

Dec 8, 2014

I worked with Melissa and Dan. Dan negotiated a deal for a 2015 Forester that was unmatched by other Michigan and out of state Dealerships.. The price was shockingly and undeniably reasonable/fair and there were no hidden costs. Melissa is a gem! she promptly sent emails always keeping me apprised of my purchase and even had someone pick me up from the train station in Bensonville. When I finally met Melissa, she was cheerful, professional, and provided great customer service, despite the fact my train arrived later than expected and it was almost the end of Melissa's work day. She thoroughly reviewed my purchase, respected my decision not to add extras, showed me my vehicle and it's features, and went out of her way to get me safely back to Michigan. I have never experienced such a no nonsense, honest, haggle free buying experience in my life and I will certainly buy my next vehicle from Grand Subaru! Thank you!!!

rita710

Dec 7, 2014

Sandy was so helpful. Not only did she give me the best price available but she was honest, truthful, and personable. She made the car buying experience very easy. You know you are at the right dealership when you feel at home. If you are in the market for buying a car I would highly recommend Sandy at Grand Subaru. You won't regret it.

Grzyb

Dec 7, 2014

Joe Lewicki is a great sales man very knowledgeable if u have any questions hes the salesperson to talk to u. contact him at 630 2771741

sftino

Dec 7, 2014

My husband and I first visited Grand Subaru about three months ago. We met with Matt Drwal and he was great! I was pretty indecisive but Matt was really patient and helpful. He let me take my time and he wasn't pushy at all. After making up my mind, we ordered the exact car we wanted. We went to pick it up yesterday but we weren't able to get to the dealership until late in the afternoon. That meant Matt and the finance manager had to stay wayy late on a Saturday to help us. Even so they were super friendly which I really appreciated. One more thing: My overall impression of the dealership, not just Matt, was great! The entire staff was friendly and positive. Another salesman John helped us pry the rusted-on licence plates off my trade in. I know that might not seem like a big deal but we weren't his customers, he wasn't getting commission off us, and he definitely didn't have to get his hands dirty helping us out. Thanks Grand Subaru for the great experience and especially thanks for the great car!!

Mother22

Dec 5, 2014

Chris Czaja, my totally awesome sales person, made this deal happen when no other Dealership could find my vehicle. He was up front, no game and very informative. That also was the same, on the day of the sale, trade in was smooth and the visit to the finance department was seamless. At the in of the night, gave me a detail tour of my vehicle, but it got too cool for him to stand outside so I turned my rear heated seats and he completed the tour of my vehicle. Christmas came early this year

JnlzR

Dec 5, 2014

I purchased 2015 Subaru WRX from Grand Subaru, and the person who help me with every little aspect of the process is Melissa Distel contact her at (630) 595-0250 or at mdistelatgrandsubaru.com. She's friendly, knowledgeable and such an awesome person! The WRXs were flying off the lots like crazy, but she was able to work her magic and let me test drive one. Fell in love instantly and I ordered it soon there after. was told the car will arrive in 8-12 weeks but it came in in 8 weeks! she email me throughout the whole processes , giving me updates and sugestion! Absolutly no pressure to buy! this is my first subaru and this dealership and their staff will make me want to continue to become a Subaru family

Blakera

Dec 5, 2014

I dealt with Chris Czaja in purchasing my new car. As I was considering my purchase over the course of several weeks, I really appreciated the fact that Chris stayed in touch but did not go overboard as so many salesmen do. Once I decided what I wanted, he gave me a price for the vehicle and the additional charges there would be. The price was excellent compared to everyone else I talked with and when I actually made the purchase, there were no surprise charges. As I was coming in from about 140 miles away and was not making a trade, Chris also arranged for me to be picked up at the train station. Overall, this was a very positive experience with both Chris and the dealership and I would certainly come back to them again.

toyotrust

Dec 2, 2014

I bought a 2015 Subaru WRX STI, got a great deal and excellent service from Chris Czaja at Grand Subaru. This is what you need to do: Send an email to cczajaatgrandsubaru.com or call Chris at 630-595-0250 to get the best quote for your STI or Subaru vehicle. I got quotes from all the dealers from Illinois and no one could beat their price. The price they quoted me was what I paid at the end with no hidden fees or surprises. I did almost all my deal via email and phone and with no issues. Chris kept me up to date on the status of my STI since I had to order it and wait a couple of months for it to arrive. My car arrived on the day they said, super clean and with a full tank of gas. If you dont want to wait they have a great selection of used STI for great prices and I even saw a used 2015 STI for sale there. Overall I highly recommend Grand Subaru and Chris if you need to buy a Subaru. I will buy from them again when the time comes. Thank you. William

felixbertomarasigan

Nov 27, 2014

He is a reliable sales person and very professional dealing with customer . My dealing with him went so smooth and no hassle what so ever and very satisfied the way I bought this car.I have no regrets after the deal because I believed I got a good deal after all.

tim.quinn.3576

Nov 25, 2014

The entire process from obtaining a price through delivery was a great experience.No problem in recommending them to family and friends. My sister ordered a forester after my purchase.

JohnS2015

Nov 25, 2014

After visiting both Grand Subaru and Napleton Subaru I knew I was going to purchase from Grand. Tom Hartigan was friendly and not pushy. He was knowledgeable about the WRX I was looking at and not just trying to sell me a car. As a younger buying it was nice to be treated with respect while looking at new cars. I would highly recommend making a trip to Grand Subaru before making your final decision.

BobH364

Nov 21, 2014

I was looking for a vehicle that would be able to tow a recently purchased boat. I reviewed Subaru and Toyota. Toyota quickly went out the window and I focused on Foresters and Outbacks. I did want a gently used vehicle to help out on price. At Grand Subaru, I worked with Sandy Jackson. She was excellent to work with and gave me a lot of information about how the Subaru is constructed, the value holding power of a Subaru and available options. This convinced me I was looking at the right make of vehicle. I was still on the hook regarding purchase. Sandy did keep in touch with me via email. She never pressured me and gave me her full attention even though I told her a purchase might not come for a few months. At this point however, I knew the make (Subaru) and model (Outback 3.6R) that I wanted to purchase. Surfing the net a couple of months later, I did see the vehicle I wanted with the mileage I was looking for along with options. Although the Subaru was at a dealership in an adjoining state, I knew it was the right find and made the purchase. Subaru has a new customer, thanks to the excellent customer focus and product knowledge of Sandy Jackson. Thanks Sandy!

wrx Wright

Nov 21, 2014

one of the best experience I have ever have buying a car.Chris Czaja was awesome and let me test drive all he cars I wanted, he worked with me and listen and answer all of my questionhe made sure I got the best service and deal. the management staff was very friendly and made you feel important.

Callie Cernauskas

Nov 17, 2014

Grand Subaru was very helpful as a first time car buyer. Mason was a very helpful and I would recommend him to anyone looking to purchase a Subaru.

Lesliek1948

Nov 16, 2014

I knew that I wanted a Legacy and based on my nephews recommendation, I went to Grand Subaru. I also used True Care.com for the pricing which worked on well. I worked with Melissa Distel and she made the buying experience seamless and positive. She took care of everything and all I had to do was wait for the car to come in. She is an asset to the dealership and everyone else I dealt with was very friendly and professional.

acunit86

Nov 14, 2014

I ordered a new WRX with the help of Mason, and the experience was very smooth. No hidden costs, or fees--everything is spelled out very easy. I was going to order through another dealership, but Grand had the best price, and has the easiest staff to work with. Don't bother going anywhere else in Chicagoland.

Alyssa Menegon

Nov 13, 2014

I never thought it was possible to have a pleasant experience when buying a car but Grand Subaru proved me wrong. Sandy Jackson was absolutely amazing and a pleasure to work with. The best part of it all, no negotiating. I knew, after plenty of research, that I was getting the absolute lowest price for my new Legacy, especially compared to the other dealerships that i made my inquiries to. My father joined me on this experience, in which he at first was not happy about, but when we left the dealer he was raving about Sandy and the finance guy we dealt with. He was in such shock with how kind and honest everyone was to us that I wouldn't be surprised if he goes back next week to get a new car for himself!Overall, Grand Subaru trumps any dealership out there and I HIGHLY recommend them and of course Sandy!

Ed Rogers

Nov 9, 2014

After my wife and I became smitten with the Subaru Forester, we tried negotiating with our local dealer via e-mail. Well, he wasn't having any of it, and demanded we do the whole "come into the dealership and we'll sit down over coffee and talk about fabric protection" thing.So I emailed five other dealerships out of my area. Of my five, the farthest away was Grand Subaru, by a lot. It was across state lines, too, which added the complication of licensing and taxes. So I was pessimistic about their chances of getting my business.WOW! Melissa Distel was great. She answered my emails right away. She gave me exact price quotes, after all the fees and whatnot. She didn't push any silly dealer options I didn't want. And if that wasn't enough, she beat all the other dealerships on price. (The licensing and tax stuff turned out to be no problem at all, just had to stop by my local DMV when I got home.) It was a long drive over to Grand Subaru, and the whole time I was worried there was going to be some catch. There wasn't. When I walked in, my final bill was the price we had agreed on, to the penny. No surprises. No gimmicks.Everybody at Grand Subaru was super-friendly, and I definitely would recommend anyone it the midwest to consider sending Melissa Distel an email. I'm very happy with my new car, and the sales process to get it.

Quattro1999

Nov 8, 2014

Ordered a 2015 WRX. Dan D'Andrea and Chris Czaja were easy to work with. Very straight forward, no games and they delivered on everything they promised. I would highly recommend this dealership to anyone looking for a Subaru.

Richard321

Nov 7, 2014

Purchasing a Subaru Forester with Sandy Jackson using True Car was fast, honest, easy. I've never had a better car buying experience. Sandy helped me each step of the way & I put down a deposit in less than 30 minutes on the phone. The car was delivered on the date promised.

bdigbooz

Nov 5, 2014

My salesperson, Mason Lies, did a great job. He located the car for me and had it delivered exactly as he promised and took good care of all the details and made the process easy with no surprises or games that some car dealers "spring" on you. He had quick response time whenever I had a question or needed anything.

leifaholmstrand

Nov 4, 2014

For about a week on and off the phone, Chris worked with me to address my needs; nothing was ever a problem (price, shipping, meeting times, etc...). When we met face to face, he took great care of my entire family and me. There was no haggling or avoidance of any topic. I'm happy to say that I will be back for all future purchases.

kirclay

Oct 26, 2014

I had just about given up purchasing the highly in demand 2015 Forester. I say an ad from Grand Subaru stating they would provide a bottom line email quote. I received a quote from Chris Czaja which was much cheaper than any other dealership. It clearly outlined all costs. I took a chance and went in to see Chris. No joke, they honored the price to the penny. I did have to factory order it and wait 14 weeks. However, definitely worth it. In regards to customer service, Chris Czaja was excellent. After I took delivery, I had a question regarding my Forester. Chris responded immediately taking care of me even after the purchase was finalized. If you are seriously looking to purchase a Subaru, you must contact Chris. Great job Chris!! Keith and Julie

harishjaysankar

Oct 25, 2014

I recently purchased a Subaru Crosstrek from Sandy. She is by far the best sales person and so is Grand Subaru. Sandy really cares for her customer and is hard working and resourceful in getting you what you're looking for. Despite living in Chicago, I would only recommend Grand Subaru in Bensenville, IL. They also gave me a good price for my 95 corolla as a trade-in. I am soon about to have a repair/maintenance experience as, sadly, my car got damaged. I know I will have a good experience!

R2PO

Oct 22, 2014

I got a great deal on a new Subaru outback 2015 at Grand Subaru through truecars.com. Right from get-go, Sandy (Internet sales) was very friendly, forthcoming, courteous and professional. Almost all our conversations were via email or phone, yet we had the satisfaction commensurate to meeting her at the dealership. I highly recommend working with her. Sans our grueling trade-in experience, our overall experience at the dealership was only positive.

tjpetee

Oct 20, 2014

from the very beginning Grand Subaru (Glenn Miller) was outstanding! I had been looking to trade in my car and get a 2015 legacy, having no luck with other dealers I had all but given up, and then I found Grand Subaru! They were outstanding! I got a quote on the 2015 Legacy limited that no other dealer was close to (if they ever even gave me a quote). From there on, Glenn was outstanding to deal with. He answered all my questions via email in a timely manner and was always there if I had any questions. I would highly recommend Grand Subaru and specially Glenn Miller to anyone who is interested in getting/trading in a Subaru.

Dale&Ruth

Oct 19, 2014

This is our second new car purchase from Grand Subaru. Our second purchase was as flawless as the first. You could not ask for a better overall sales experience. I received a price for the new car and my trade and that price did not change during the wait for our new Subaru to arrive. Melissa Distel is friendly, courteous, and professional through and through. She is a definite asset to Grand Subaru. One note: these folks, from the front-line staff to the back-line staff, get very busy so show some patience and take some time to soak up the experience. For us it was very positive transaction. My previous line of work has had me visit many dealerships over the years. Grand Subaru is a top-notch outfit and an easy recommendation if you're planning to purchase a new Subaru.

fabio67

Oct 18, 2014

Used true car for the new Forrester and they were the lowest by far. Glenn was great very professional and would recommend him. They do a nice job.

piosar

Oct 18, 2014

I just bought my first brand new car since year 2000.The whole buying process was great,easy and proffesional.I used internet sales person who was Melissa Distel.Thanks to her I just received a price of new car,no hassle,no negotiations,no tricks,gimmicks etc.

sti_slow

Oct 9, 2014

They lure their customer with very low quote and hit them hard with trade in value. In fact, when I brought my trade in, they didn't even bother appraising the car. The manager gave me the value without even looking at my car. I took my car to other dealership and traded it in for 2k more, plus they closely matched the quoted price. My advise is "use their quote to negotiate the price with other dealerships." but Never buy a car from them.

ItalianBoy228

Oct 8, 2014

Throughout the entire process I dealt with Chris Czaja. I first contacted him in early July. Chris was very patient with the 100's of questions I had for him. If there was a question he didn't have the answer to, he contacted the appropriate people to find the answer. I came to find out that it was going to take minimum 2 months before I ever received the car. Naturally, over that period of time I had additional questions to ask him. He kept in contact with me almost every week throughout the almost 3 month wait. When it finally came in, I was all ready to go on Monday Oct 6th. However, that morning I was scrambling to get everything in order and could not locate the title to the car I was trading in. I spent a good 2 hours on the phone that morning between Toyota Financial, the local DMV, and SOS. When I came to the realization that it was going to take at minimum 3 days before I could make the purchase and receive the car, I was upset (at myself for procrastinating) and my day was ruined. I finally broke down and wrote Chris an email apologizing that I wasn't going to be able to make our appointment on that day and I didn't have an exact time of when we could meet up. Chris immediately called me to let me know that it wasn't a big deal and that it could all be taken care of at the dealership for $125 (which is the exact amount the state was going to charge my anyways, only with no wait). That call made my day. Throughout the entire car buying process Chris was extremely helpful and was understanding of any concerns that I had. I would recommend him to anyone. Awesome experience.

ivpavan

Oct 5, 2014

When I decided to buy a Subaru Outback, I came across Grand Subaru. I requested an online quote and I am very satisfied with the experience. I flew from North Carolina and Glenn Miller was kind enough to drive to Midway International Airport to pick me up. I found the 850 mile trip to purchase the car worth the time and effort.

gcressy

Sep 30, 2014

I purchase over the internet and found their responses to be prompt and accurate. I ordered the car and had to wait about 60 days for delivery. I came to pick up the car yesterday and there were no surprises. I don't live close to the dealership, so cannot comment on repair service, but purchase experience with Mason via emails was good. Chris Czaja helped in the sale and delivery of vehicle and he was very good. I'd buy another car from them given no-hassle experience.

Phil Whitehill

Sep 26, 2014

I went in not sure I would be able to get the loan I was looking for but the salesman and the sales staff were extremely understanding and helpful, I had been to previous Subaru dealerships and was not happy with the treatment and even though this is not the closest one to me it is now my Subaru dealership for life.If your looking for a great sales team and staff look no further, Grand is the place!Satisfied customer.

mashinist

Sep 22, 2014

The process of buying a car is a complicated one. I was a very difficult customer. I changed my mind several times during the process. Despite the hard task,Sandy Jackson helped me pick the car that was right for me and fitted my needs. Sandy described all of the brands and features of all the possible cars for me. Also at this dealership we got the lowest quote possible. If there was a rating higher than a 5 I would award it to Sandy Jackson.

esswun

Sep 21, 2014

We live in Michigan, about 300 miles from Grand Subaru. After reading the Forester forums online and seeing that people were getting great deals there I e-mailed Melissa Distel and told her what we wanted. She offered a great price that was considerably better than any of the dealerships in Michigan were willing to offer. There were only two additional fees that were reasonable but clearly spelled out in her initial offer; when we went to purchase the vehicle all the numbers added up with no surprises or hidden costs. The dealership does offer to sell some additional products and services but we declined and they didn't pressure us to buy more. Our wait for the finance person took longer than expected but the purchase went quickly after we met due to already having our own financing and a check ready to sign. It was very important to us that the dealership not attach a front license plate or any dealer graphics and they complied with the request without issue. The Forester we wanted was in high demand and had to be ordered from the factory with an approximate 3 month wait time. The vehicle arrived 2-4 weeks sooner than expected and throughout the whole process, Melissa was quick to reply to all of my e-mails and answer my questions. We ended up saving a considerable amount of money that wasn't negated by the expense of traveling to Chicago. It was a long day but worth the trip. Give them a call for your next Subaru!

tjrobin

Sep 19, 2014

Dealt w/ Sandy Jackson initially via internet. They had no cars that I wanted but had one on order that was exactly what I wanted, 'cept for the color (Twilight Blue). The web pages w/ pics of that color were horrible. She had another car in stock in the questionable color, sent me pics and invited me to see it. Went to see it and I loved it! We struck a deal the following Monday. Decent trade-in price and a very good car price. Suffice it to say don't go by internet pic colors. This is probably my 21st new car since 1973. I have never had an easier, no stress experience buying a car in my life! Grand Subaru ala Sandy Jackson is the only way to go! Understand that her dealership is fairly far from my house. The closer one in Naperville (Ger**d Subaru) dealt w/ me like I was just shopping. Didn't reply to my emails to the sales person, manager, nor the "part owner". Go to Grand w/ Sandy!

ch11

Sep 18, 2014

What a great experience. I emailed them the exact model of Outback with all options. The next day I received a reply from Chris Czaja. Excellent price, far better than in my local area. Great communication with the process during the wait for the car to be built. Flew to O'Hare and they picked me up. I wasn't alone, lots of out of state people were getting theirs as well. It was a bit longer drive to Charlotte than I envisioned when I ordered, but the directness of the dealership in getting me the exact car, at a great price, with no hassle was worth the effort on my part to support their business. Very happy with the purchase experience from Grand Subaru.

Bsavic

Sep 15, 2014

Just keep doing what they are doing, their service was exceptional. Sandy Jackson is the sole reason I purchased my Subaru from Grand and a Subaru at all! She stood out as the best salesperson from the many dealerships I contacted. Her customer service was exceptional, she is extremely knowledgable and friendly. If all the sales people are like her, Subaru should have no problem selling a lot of vehicles.

Chiburb

Sep 13, 2014

After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile maintenance service. This maintenance service includes changing of several engine fluids (brakes, coolant, etc) and/or topping them off; as well as replacement of spark plugs among others. I knew it had to be done by the dealership because it's a major service in my mind. Although mechanically challenged, I've seen some of the fluid containers from opening the engine hood from time to time. I know that these containers have minimum and maximum markers so I was surprised and disappointed when i checked the car upon driving it back home. The coolant and steering fluids where nowhere near the maximum marks. Worse, the steering fluid was only slightly above the minimum level for a cold engine. Even the inexpensive window washer fluid wasn't topped off. I immediately called back the service guy and sent him pictures of what i saw through text messaging. He said the coolant should not really be topped off to the maximum level but agreed that the steering fluid seemed low and was unacceptable. Because it was late in the day, he was going to call me back the following day to schedule a technician who can visit me at home to top off the fluids. I didn't get a call back so i had to call the service manager and complain. While my complaints were eventually resolved and the coolant, steering and window washer fluids are now at their maximum levels, I can't help but wonder if the services I paid for were truly performed. Trust is hard to regain once broken. Customers beware!

davidnafwb

Sep 9, 2014

Easy to flu in and get a car best prices in the country for a new Subaru. My company has bought two Legacys in the last 4 months

chocula

Sep 8, 2014

Went here after another dealership gave me a real tough time about test driving a car. I dealt with Sandy online and in person and had a great experience. I also found other workers there friendly and eager to assist me and show me to her office. I liked that everyone was friendly, treated me normal and not like car buying was this stressful or awkward experience, and the price was more than fair.

pesposito

Sep 8, 2014

Walked in and the Dan and Mike helped me from start to finish in purchasing my new Forester. Really made the overall experience easy and pleasant. Feel like I got my money's worth with no haggling or BS. Would and have already recommended this Subaru dealer to others. Thanks guys!!

Czilligen

Sep 8, 2014

After 7 hours felt like I was raked over the coals. Car was filthy and service was poor. I will never buy another car from this dealer nor will I buy another Subaru.

subaruforester123456789

Sep 8, 2014

Buying a new car is a hassle. With Grand the price was the best. The Sales team was kind and attentive. Great dealership, Great Car, Great Experience.

bfspencer

Sep 8, 2014

Was referred to Grand Subaru through Consumer Reports. All discussions/emails very professional and clear. In summary: great price, great service, no tricks! Would definitely buy from Grand Subaru again!

Patel3539

Sep 5, 2014

We had Mike Slotwinski as our car salesman, and we have never had a better experience. No lies, not annoying, no bs, unlike most salesman. Gave us a good deal and didn't waste our time. Extremely kind and cool man. Definitely recommend this man to anyone who wants a subaru in the Chicago area, worth the drive.

corey.maps

Sep 4, 2014

Second time working with Chris on another WRX online, just as great as the last time!Super polite and helpful. Didn't end up able to pick up the one I really want, but not because Chris didn't try very hard to help me out! Was simply because my budget was too restrictive.Highly recommend them, especially for online sales through Chris.

MASTIFF01

Sep 3, 2014

Just wanted to say how pleased i was dealing with your service dept on 16 Aug . even though we bought our Impreza at Gerald & were Happy with the purchase,I was going to change my oil. on the car,i went to Grand to get oil, & parts, The parts guy was late getting there to open, that happens ,anyway Joe Bednarek was very helpful, i waited awhile but he kept trying to open up parts room, finally the parts guy came to open up, Without me asking Joe gave me the parts at cost, which was real nice of him to do, well Joe i said id write a compliment , sorry it took so long, if i need anymore parts i know where to go. even though i bought the car at Gerald its kinda far to drive from my house to Naperville, And as far as Schaumburg Subaru goes ,ill never set foot in that dump again, another story, To the management team at Grand please recognize Joe for his upstanding service, thats what keeps repeat customers.... sincerely Bob Petersen Streamwood Ill

Daniel k Fuller

Sep 3, 2014

Purchased a car from here got a fair trade in offer and a fair price on a used car they have a great selection of used cars and Mark Hoen was great was like buying a car from one of my friends if intrested in buying a used Subaru go here for sure and ask for Mark

David Kresl

Sep 3, 2014

Mike Slotwinkski, Internet Sales Manager, was friendly, professional, and knowledgeable. His presentation was very low key, and we soon arrived at a friendly deal. The Grand Subaru price was at least $2,000 less than the one from Gerald Subaru. Mike gave a thorough run thru for my wife at delivery. I feel confident that if we have any problems or questions in the future, Mike will be our reliable and understanding contact.The only unfavorable comment might be related to the hour wait before we could get into the office to complete paperwork. No explanation was given as to why we had to wait so long, but it didn't sour the experience of purchasing our beautiful new car. I'd recommend Grand Subaru to a friend.

Dazed and confused

Sep 3, 2014

I worked with their internet department and got a got price quote for a new car. Fantastic price I might add. The day of the closing though I declined their extended warranty (at an additional, substantical cost) and the manager blew a headgasket. I mean he was livid, almost telling me to just leave. But I showed him the e-mail trail of communication between with his internet department and I. Cooler heads prevailed and he had to smile and give me the deal. Last time I'm EVER going there.

kradzi1

Aug 31, 2014

We were so pleased with our cars and car buying experience....did not feel much pressure and absloulety LOVE our new outback!! This is our third vehicle purchased from Grand Subaru.

jsymeon

Aug 30, 2014

After a poor visit to Evanston Subaru, I found this dealership. From the first email on, I knew this dealership was all about customer service and they were willing to bend over backwards to get the deal done. I walked in the dealership at 8 PM on a Thursday and Joe D'Andrea and Chris Czaja stayed with me until after 9pm and Chris delivered the car to me next day after the car was PDI. The one thing that stands out to me about Joe D'Andrea is his honesty. I originally was about to buy a Toyota and they of course gave me my credit score. However when my credit was run by Joe my credit was actually 30 points higher which qualified me for an even better rate. If you are looking for a Subaru dealer in Illinois, don't bother shopping around. Go see Joe D'Andrea the sales manager at Grand Subaru and Chris Czaja Internet Sales Manager, they will give you the best price first with no games.

eclipsed101

Aug 29, 2014

Went to Grand Subaru to check out their STIs. Ended up leaving with a used STI. Mason was awesome and helped out the entire time. Overall it was a great time there.

millermary30

Aug 28, 2014

Before we bought our first Subaru, a new 2009 Outback, at Grand Subaru, I first got several online quotes from several other Subaru dealers. Grand offered the lowest price and didn't tack on a bunch of questionable fees or other expenses. When shown Grand Subaru's price, the other dealers weren't willing to match it or negotiate, so we went to Grand Subaru. In person, the salesman was friendly, helpful, upfront, and we felt honest with us - a very pleasant buying experience! Based on that positive experience, when we needed to replace the 2009 (due to it being totaled in an accident), we didn't bother with other dealers but went straight to Grand Subaru. Again, we felt that the salesman and other staff were fair and upfront with us. Our salesman offered us an amazing deal on a new 2014 Outback with Premium upgrades! but since I object to tinted windows and leather seats, I really wanted a base model and there were no more base 2014s available. We went with a base 2015 and feel we paid a fair price for it.Before arriving at the dealership to select a car this time, I called and made an appointment with our salesman because I knew it would be busy on Saturday morning and we had time constraints. I expected that he would work with us exclusively until we had all our questions answered, test drove a car and accomplished what we wanted to accomplish. However, it turned out to be a very busy morning with many people asking for our salesman's assistance, so we ended up waiting quite a bit over the course of the time we were there. Maybe my expectations were unrealistic - we don't buy cars frequently, so I don't know what standard practice is. After that first time, our salesman spent as much time with us as we needed each time we returned through the decision making process, each successive time on a weekday when it was less busy. He was helpful in trying to locate the base model we wanted, didn't try to sell us upgrades we didn't want, and although he offered the typical weather protection protection packages, he wasn't pushy and accepted our 'no' the first time. He also did a great job staying in contact with us during the entire process through email which we indicated was our preferred mode of communication and he provided his cell phone number so I always felt I could get a hold of him if I needed to. Another plus - both times buying cars at Grand Subaru, the salesmen were respectful of me (a woman), including me in all discussions, making sure all my questions were answered and concerns addressed. I have dealt with other dealerships where the salesman talked mostly to my husband as if I wasn't important. That was not my experience at Grand and I wouldn't hesitate to buy a car from them on my own if need be.

Team_USA

Aug 26, 2014

The story starts a little over a month ago when after a recent promotion I decided to buy a new car. This being my first car purchase I was, needless to say, nervous and a little scared. Growing up hearing horror stories about bad dealers and their shifty ways I was cautious to say the least. I looked at several different cars and narrowed it down to the 2014 Subaru BRZ Limited. I looked in the Chicago Suburbs, Indiana, and Wisconsin to find the car I was after. After contacting all of the Subaru dealers in the area I came upon Grand Subaru in Bensenville, Illinois. They advertise being the lowest price dealer and they were right. I first encountered Mason Lies (how appropriate) after he sent me a reply email to my inquiry of a quote of a 2014 BRZ Limited. The initial quote was for a Silver BRZ and his price was $26,286. After a few days I emailed him back asking if he could find me a white BRZ. His reply back was yes and the new price was $25,700. He also explained I would have to put a $500 deposit down since the car needed to be dealer traded. So after a month of extremely heavy researching I decided to go to Grand Subaru and talk numbers with Mason. I brought my uncle along on this quest to help with negotiations and as a support system. The first thing that turned me off was after 10 emails inside of three weeks and E-mailing the night before for an appointment Mason had no idea who I was (Strike one). Mason then led my Uncle and myself back to the BRZ section of the lot. They had several 2014s and a couple 2015s. My uncle then asked what the process was to obtain the white BRZ. Mason then replied it would be very easy we would just trade them for one of ours. The only positive I will say about this day is Mason asked if I wanted to test drive. Knowing the car does not have much of a backseat Mason did not attend the test drive. After returning back from the test drive we went into Masons office to talk numbers. Heres where the fun begins! I first asked Mason to again quote me the price for a white and dark gray BRZ. After looking at the computer and scratching down some numbers his quote was about $1000 higher than what he emailed me only a few days prior. I then explain to him that I have an email from him quoting the price at $25,700. He then told us he would ALWAYS honor the quote from the email because he wrote it. We then asked about a lower price, he returned and very smugly stated, We decline your offer. (Strike Two) He then stated that to get the white BRZ would cost more and that a $500 rebate from Grand Subaru could not be applied since they had to go get the car. Even though I have an E-mail stating the exact quote of $25,700 and he always will honor what he has written he then raised the price. (Strike Three) So the White BRZ is off the table. Still I really wanted a BRZ so turned our attention back to dark grey at $25,700. Mason then told us that he was going on vacation this next week so we could either buy the car today or wait till he got back from vacation. Yes, let me put my life on hold for you. NO (Strike Four) I next wanted to talk about financing with Mason. I knew that on the Subaru website it says 0.9% financing for 2014 BRZs. We asked the terms and for longer loans what was offered. He replied with 36 months. My uncle asked what about 60 or 72 months? Heres where you have to pay close attention. Mason said for 60 months it would be 1.9%, also Subaru does not offer 72-month loans it would have to be a third-party Mason explained. (Even though at another dealer they stated Subaru does do a 72 month loan and the program is set at .9% with excellent credit, he tried to give us a great price but screw us on the financing.) Mason told me with a high enough credit score 72-months would be somewhere between 1.9% and 2.9% I explained to him the financing would be a deal breaker and to run my credit. He came back and told me my credit score is over 800. He declared good news 60 months would be 2.9% and 72 months would be 3.9%. TIME OUT! A few minutes ago 60 months was 1.9% and now its 2.9%. (Strike Five) While my uncle argued about all of the garbage that Mason was telling us I went outside and made a phone call to another Subaru dealer. I made an appointment another Subaru dealer in 45 minutes. When I walked back in Mason was gone because my uncle asked him to check something else. I informed my uncle that I just made an appointment with a different Subaru dealer and I was going to be no longer dealing with a person who has NO professionalism, no work ethic, is rude, and a liar. I think that his name says it all Mason Lies over and over again. He has no compassion and no desire to work with you toward buying a car, I felt as if I was bothering him by sitting in his office trying to give him business. A few hours later I bought a 2014 Dark Gray Metallic BRZ Limited for a lower price and with a number of extras. All I wanted to do that Saturday was give my hard earned money to a person who wanted me as a customer, he didnt need to be my friend just professional. I got none of that meeting Mason. Mason showed me that if I want to buy a Subaru I will avoid Grand Subaru at all costs, unless you want to have the old bait and switch. There lots of other dealers out there who are actually willing to take the time and be courteous to a costumer since we are the ones paying your bills. Think about that Mason, next time you decide to be yourself and lie to a customer.

Mcollins77

Aug 19, 2014

Melissa is the internet Sales Manager. She did an outstanding job with us. A great price, made the buying process FUN!!!! Just a super person. She spent lots of time with me on the phone going over various car options and this was while she knew I was still just looking. I would highly recommend to anyone that is looking for a Subaru or a new car in general to contact Grand Subaru, ask for Melissa and get yourself a great new car, at a great price, with great options. She spent time with me after the sale going over all the features of the car (unlike a previous dealership that I have dealt with) to make sure that I understood where things were in the car and how things worked.Mark

Shah724

Aug 19, 2014

This was my third purchase from Grand Subaru and with Joe D'Andrea. I called him at 3.30 pm on a Saturday, and I walked out with the car of our choice that evening before 6 pm! This is the model experience for Grand Subaru.I think there are three things that really differentiate Grand Subaru:1. Selection on site: Given the volume they do, they are able to hold a larger inventory of most cars on their lot. Chances are that they HAVE the car you need or they'll be able to get one from a local dealer2. Pricing: Because of volume, they are able to keep very competitive pricing. I bought a car and then remembered that I had Costco Auto pricing. When I contact Costco, they basically told me that the price I had received from Joe, was even lower than what Costco was able to negotiate for me!3. Staff: Let's be honest, car buying experience is somewhat overwhelming! I don't know whether it a Subaru thing or just a Grand Subaru thing, but I have never felt "pushed" into a sale. They let you make your decisions, answer your questions and the sales staff is "real". No sleazy car salesmen that you'll find at any other dealership. Even their location is very normal - no fancy couches, no over the top waiting area. I have NEVER written reviews online, but I had to take the time to write one here just for Grand Subaru and in particular for Joe D'Andrea. As many things in life, you look for the one that works, and Grand Subaru definitely works for me! If you're in the market for a Subaru, give these guys a visit - you'll be pleasantly surprised!

lajma5

Aug 14, 2014

I just finished helping my son and brother purchase a 2013 Crosstrek & 2014 Impreza. We secured price quotes from Internet Sales Manager, Chris Czaja, when seeking to find the best deal possible in the Chicago-land area. Each quote was guaranteed by Chris to be the best and lowest price he could offer, and included all taxes/option costs/fees. His quotes were the lowest available (total price paid was under SMRP), and came with Chris's assurance that the quote would not increase by one dollar when the vehicle arrived. It was a nice experience to work with someone who offered a great price, and then stuck to it when the transaction was completed. When Chris says the dealership is "ALL IN"..............................trust him, they are!

corey.maps

Aug 13, 2014

I'm from out of town, but I found a used WRX for sale on Autotrader.com at Grand Subaru that I was going to make the trip to look at, so I put a $500 hold on the vehicle with Chris C. until I was able to make it out there. Chris was extremely professional, patient, and helpful during the whole process (I ask a lot of questions). Ultimately though, a couple days later I decided to go another route and he refunded me the hold deposit immediately. I highly recommend them if you're looking for a new or used Subie!

jason hertel

Aug 9, 2014

I was referred to Grand Subaru and was referred to Chris Czaja by a subaru forum called Chi town Subaru's. Chris was very helpful and helped me order a 2015 Wrx. It took exactly 2 months to get,like he said it would. It seemed like a long wait, but chris kept in contact with me the whole time with information,and updates. It helped the wait go by fast. Chris and the crew were very easy to work with,I've bought 6 new cars in the past and this was by far the best dealership experience I've had. I will be buying my next car from Chris at Grand Subaru in the future. I would recommend this dealer to anyone.. Thanks again to Grand Subaru, I'm loving my 2015 wrx!

Arvind R M

Aug 5, 2014

I wanted to buy a Subaru Impreza 2.0i premium automatic. I specifically wanted a blue impreza and I was hoping to get it at a good price. I ended up getting my car at Grand Subaru even though it is located about 250 miles from where I live ! I corresponded with Chris via email. He was fantastic, responded quickly every single time and provided me with all the details I asked for, thus making the process of buying a car as simple as possible. He also arranged for a blue impreza within 2 weeks ! I only had to go to the dealership to pick up my car! Everything was taken care of prior my arrival & was hassle free. Overall the experience was great and I am very satisfied.

RickAnkrom

Aug 5, 2014

As an American military veteran, I only want what is best for my family. In civilian life this translates to good customer service and finding the safest transporation available. Most people know that Subaru won the Safety award in 2014 over all other automotive manufacturers, and that takes care of 50% of my needs right there. When I contacted Grand Subaru I spoke with Melissa Distel, the dealership's Internet Services Manager. I had researched what I needed and though she also pointed out a few items I had not looked at, she never used strong-arm sales tactics. Each time I communicated with the dealership, the receptionist, the Finance Manager, Melissa,, etc. I was treated as an important customer. I went to two other Subaru dealerships, and though they were courteous price and pressure werre always foremost on these dealership's minds. It was a breath of fresh air dealing with Grand Subaru, and Melissa exemplifies a wonderful example as a respresentative of their dealership. I was provided with detailed expectations for ordering, contant email communication and top-notch service when arriving at their dealership to pick up my new vehicle. Thank you Grand Subaru and Melissa for exceeding my expectations, I will be recommending your dealership for many years!

Cathi Simon

Aug 4, 2014

Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspension is messed up and the entire rear components are off balance and the car can't even be aligned. A reverse light was also out the day we bought it and the cruise control does not work. Very bad for business!! Bart said the car was in perfect order and that he could sell it for $1,000 more if at a VW dealership. Well, I'm pretty sure that is not the case. You took advantage of us!!

greenleaf

Jul 30, 2014

The person I dealt with at Grand Subaru was Dan DAndrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive and answered all my questions. If you are thinking of buying a new car, you should go to Dan DAndrea at Grand Subaru. He is simply the best!

maryal

Jul 28, 2014

Melissa, my Internet Sales Contact, was efficient and always responsive to my inquiries by e-mail, phone and in person, and we were in her computer for follow-up for a long time! Melissa accurately explained the pricing details on the options that we wanted, and based on our need and what we wanted she recommended we special order our Crosstrek. During that process she explained the timetable for expected delivery and gave status reports by e-mail. The process went smoothly and actually right on target. Having shopped other dealers, I had a good, comfortable working relationship with Melissa and Grand Subaru. It was worthwhile to travel the extra miles to purchase there. Thumbs up!

danimal148

Jul 24, 2014

We went here on the advice of some friends who had purchased from them. After emailing what we wanted, it took less than a week for Melissa to find the car that we wanted, have it brought to Grand, and have our optional equipment installed. The only negative was the long wait to meet with the financial guy, but we have been assured that issue is being fixed. I would buy here again!

michael.pasch.1238

Jul 22, 2014

Grand Subaru should be the only place to buy a Subaru. Speaking from experience from dealing with the two closest Illinois dealerships near my home. Melissa and Felix are true assets, and an absolute joy to do business with. My wife and I are very pleased. There are no hidden fees( Pin-stiping, dealer prep, etc). The internet price is the best of all Subaru dealerships in the area. Also, the 2015 Outback is worth every penny!

bobshuford

Jul 17, 2014

From start to finish, our experience with everyone at Grand Subaru was excellent - customer relations, response to questions, regular email communication and best of all, price. Melissa Distel was friendly, professional, and in every way a credit to the organization.

chungjc

Jul 15, 2014

I was quite sure about what I wanted in a 2014 Outback and conducted my search from Madison WI by phone and e-mail involving dealers from Oshkosh to Chicago. I had a good experience communicating with a number of the dealerships, but Grand Subaru had the best price for a car very close to my specs and did not lack at all in the communications area -- important to me since I was buying from a distance. My calls and e-mails were returned quickly, and, working with Glenn, I felt comfortable about making the trip (by bus; the dealership was good enough to pick me up at O'Hare) to Chicago, knowing that I would find exactly what I expected to find at the exact price agreed upon. It was a smooth, efficient, and haggle-free experience (except for the requisite extended warranty pitch in the finance office). Definitely satisfied with the car and the dealership.

henpeck

Jul 14, 2014

We began looking at used cars, quickly focused on either a Forester or an Outback. My daughter decided she preferred the Outback, which seemed to me also to be best for her, based on quality, safety, and room to haul her stuff back and forth from Chicago to Mizzou.Looked at used Outbacks and drove them at a couple of dealerships. Was surprised by the limited number available, and somewhat taken aback by the price they were asking for used 2012 and 2013 Outbacks. Nevertheless, I decided to see what was the best available deal in the area.Happened on the Internet sales offers from Grand Subaru and made contact with Sandy Jackson. I not only researched the Grand Subaru's online reviews but also Sandy's which were uniformly enthusiastic, both about their prices and about Sandy's honesty and availability to provide service before, during and after the sale. When we got out there, she offered a new 2014 Outback for only a few dollars more than I had been offered on used ones at other dealers. Moreover, by buying new, I was offered 0% interest for 36 months, meaning that I was buying my daughter a new Outback for less than the used ones we had seen. Maybe insignificant, but she pulled the new car around for my daughter to drive, came back into the waiting room, gave me the dealer license plate and said "Have a nice drive." I said, "Aren't you coming with us." She said no and added that she didn't think we were going to steal the car. I have never before gone on a test drive without the salesman. I assume that they invariably come not to make sure you don't get lost or steal the car but to keep up the sales pitch. Not Sandy. . . .I am a skeptical person and kept looking for the catch, like for example the add ons that other dealers were demanding for their used cars. One had insisted on an $895 add-on for "P.S.C." on a used Outback, essentially easy extra money in the pocket of the dealer. No thank you.Sandy and the entire dealership at Grand Subaru couldn't have been more different than the others, who combined a high level of disorganization, price-gouging, and uninformed salespeople The below dealer inventory price Sandy first offered was exactly what I ultimately paid. Of course she and the business manager proposed various options but I only took one, the 10 year warranty which seems like a good deal as it can be sold with the car. Bottom line anyone interested in Subarus in the Chicago area should make a beeline for Bensenville, and for Sandy in particular. While there, we talked with a man who had traveled down from Madison, WI to buy his Forester from Sandy. She told me that she has customers flying in from Alaska and I can believe it. Incidentally, they are very near O'Hare Airport.

MammaBear2

Jul 12, 2014

We were very pleased with our experience. It was by far the best experience we've had when buying a new car. We scheduled an appointment and they went through the process as quickly as possible. Very friendly, upfront pricing information (you won't find anyone else who beats them), and super accommodating. We also traded in old car so while we were waiting to go through the process, Melissa took that time to get other things done for our transaction. She really made this painless. John the finance director was great! He really worked with us. We really appreciate their friendliness and competitive pricing. We were able to upgrade from the Subaru Impreza to the Outback! We would definitely recommend!

mcamilli

Jul 12, 2014

Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done on time. What more can you ask for!

chaucke

Jul 11, 2014

Bought a 2015 Forester XT Touring. Everyone was friendly and inviting. Sandy Jackson was the best! great sense of humor and all around a people person. She new a lot about the products and went the extra mile by spending a good hour reviewing the "bells and whistles". Definitely the place we will return for our next Subaru!

paulsong64

Jul 7, 2014

We have recently bought a new Subaru at Grand Subaru. Glenn and his staff has made the buying experience very enjoyable. The price is the lowest we can find. There has been no needs to haggle much in price. Everything was straight forward with no hidden agenda. The car was delivered on time as promise. We drove out with the new car and felt very good about the whole process.

mcamilli

Jun 29, 2014

Contacted Several Subaru dealerships on internet for a 2014 Outback with a particular set of options.All dealerships answered with an internet price, but Grand beat them all with the first price quoted. Once I started dealing with Chris the sales person I felt like i was talking with family. We negotiated deeper discounts and sealed the deal. John in finance was also a pleasure to deal with. No high pressure techniques to sell additional vehicle packages. He also explained everything I needed to know. I would recommend this dealership and internet sales person to anyone listening to me.

dbadgley13

Jun 25, 2014

Chris Czaja and the rest of the team at Grand Subaru made the car buying process much better than I had ever anticipated! Chris quoted a price on my 2015 Forester that was far below any other dealership in the area, and worked with me to secure that vehicle. He was available to answer all the questions that I had during the entire process (which were numerous). Once my vehicle arrived at Grand Subaru, we set up an appointment to take delivery. The finance team at Grand was able to secure financing at a great rate and gave a fair price for our trade in as well. I could not be happier with my purchase, or with the service that we received at Grand Subaru! Thank you for everything!

nursecookie

Jun 25, 2014

I made the mistake of not driving the Crosstrek under everyday conditions instead of the smooth roads around the dealer since city streets have tons of potholes. This would have made me adjust my seat and take better note of the lack of headroom, which there should be plenty of considering I am only 5'2". They allowed me to trade in that vehicle for another and stated they were taking a loss. They never gave me any paperwork showing options on either, but I do know the requested remote start was never added and without a breakdown of what was in the purchase price I can't say I wasn't charged. I requested a breakdown right after paying the difference in purchase price and a week later have nothing in writing, only a phone call that would offer no proof. After waiting for slips of papers that never appeared I feel taken advantage of.

McElfresh

Jun 22, 2014

Melissa was wonderful to deal with through the whole buying process. I recommend this dealer to all of my friends. We flew from New Mexico.

hilton13499

Jun 22, 2014

Price was Great! Lowest price I could find. They quoted me a finished out the door price and stuck to it. No Games. Milissa in internet sales was really nice and funny. I would defiantly recommend them to everyone.

nkrumpos

Jun 21, 2014

After contacting a few other dealerships and visiting a few others that were not very easy to work with I by chance contacted Melissa Distil and Grand Subaru in Bensenville. She answered all my questions and came back with to me with the best price I could find anywhere on a 2014 Crosstrek. She was able to order me a vehicle direct from Subaru with all of the options I wanted for a far better cost than lesser equipped vehicles. I could rave about how good the price was on this car but the service was even better. Every email I sent was answered quickly and the whole buying process was so much better than having to haggle. After the car arrived I met Melissa in person and she was very nice and although she had to do her job to sell extras she was not pushy at all. When we finished up with her we met with Felix for the financing and he was also really easy to work with. He got us a great rate on the loan.We then met with Melissa again and she explained how to work everything in the car and we were on our way.I cannot recommend this place highly enough! Thanks to Melissa and Felix, we had a great buying experience, got a great car, and didn't break the bank.A+++++++++++++++++++

mikellav

Jun 20, 2014

I recently bought a new Subaru Impreza at Grand Subaru. Chris Czaja helped me and I have to say that he has been the best car salesman I have ever dealt with. I got a fair value for my trade-in, a very good price on my new Subaru, and most importantly Chris provided me with an excellent customer service and an excellent overall experience. I would really recommend Grand Subaru and especially Chris Czaja if you are looking to get a new car.

seisser2006

Jun 18, 2014

Melissa was professsional and great to deal with. She honored her excellent internet price discount on the vehicle. Other than the usual push to purchase the vehicle protectant or extended warranty she and the other staff at Grand Subaru have been great to buy a car from.

curtiswittenbergp

Jun 17, 2014

I first talked to Melissa Distel about getting a new crosstrek on May 5. She said they had just sold most of their models and only a few were left, none of which is what I wanted. By the end of the week she let me know when the Crosstrek I wanted would be in. There were a few delays with trying to trade with the car but I was updated frequently about the status of the car and the new eta. I used true car to verify I was getting the lowest price via internet sales.

AndyKulpa

Jun 16, 2014

What a great experience we had at Grand Subaru. Me and my wife were on the market for our sons first car, we emailed several Subaru and Scion dealers about the Subaru BRZ/FR-S and they were all no where close to what Sandy Jackson quoted for us. No other dealer could deliver the blue BRZ for 3-6 weeks, they all had to order from the factory but Sandy got it for us in 3 days. When we arrived to pick up the car Sandy said it was even cheaper than what she quoted on. The whole buying process took less than 2 hours and Grand Subaru is not pushy about the extra add-on's or warranty's. If you're on the market for a Subaru you should definitely check them out, i'm sure their prices and experience cant be beat. Thank you Sandy Jackson from Grand Subaru.

zhopan77

Jun 14, 2014

Found this dealer through online reviews at dealerrater.com and yelp.com. I live in downtown Chicago temporarily, and it's hard to reach this dealer through public transportation since I don't have a car yet. There is a different Subaru dealer closer to downtown but the ratings were not so great. So I bit the bullet and took the 2-hour trip to Grand Subaru. Glad I did so. Chris Czaja was my sales manager. The price he quoted in email is slightly better comparing to 4-5 dealers nearby. The service is good, they even sent shuttle to pick me up, and Chris drove me to the train station after my first visit, because I didn't know the PACE bus does not stop at York/Grand on weekend and got dropped off at the last stop still a few miles away from the dealer.I also like their process in which vehicle purchasing and financing are two relatively independent steps, so they probably cannot coordinate to try to give you a good price up front but rip you off in the financing. And about the price: price is good in first quote, but they don't negotiate. At first I feel a bit disappointed because I came ready for negotiation, but on the other hand I agree it's a simpler process saving each other some pain and tension, and leave a better dealer-customer relationship which may be mutually beneficial in long term.They could get busy at times and there could be short waits in between steps, but the manager was always polite. Based on my experience so far, I will return to a Grand Subaru for maintenance as well as repairs, and who knows maybe a larger car if my family grows, as long as the good experience holds for the long run.

sandrahorvath

Jun 1, 2014

My initial contact with Grand Subaru was via the internet with Sandy Jackson. I requested a quote online for the XV Crosstrek I saw on the Grand Subaru's website. Sandy was very prompt in response with an e-mail and a phone call. Sandy and I communicated several times via e-mail before I actually went into the dealership for a test drive and receive an offer for my trade-in. Unfortunately, the Crosstek I was interested in was sold before I arrived at the dealership. Sandy searched other local dealerships and was able to locate another Crosstrek meeting my specifications. I had to wait several weeks for delivery, but it was well worth it. The process was seamless, with the exception of one small situation which Sandy went out of her way to correct. I love my XV Crosstrek, it is awesome as well as my experience with Sandy Jackson.

gkoukol

May 19, 2014

The purchase of my 2015 STI was the most pleasurable process I have ever encountered. Mike and Dan went out of their way to ensure I was satisfied with my deal and it was done without any back and forth haggling I received at other dealerships. Both my trade in and new car price were great values and were negotiated quickly. I would recommend this dealership to anyone looking for a new car.

deveshkpaul

May 10, 2014

Excellent Price, Hassle free buying, No Force buys. Easy and smooth car buying experience overall. Talk to Dan or Mason in the Internet Sales for the best pricing......

WRXfan

May 4, 2014

Grand Subaru has definitely the best deals on new cars and from what I can tell they are also the only dealer in the area with a large inventory of used, low mileage Subaru's! I have never bought a used car from them but if I was in the market for one then I would definitely consider. Grand Subaru is where I purchased my current WRX for such a great price that my friends don't even believe me what I paid! My wife was also about to purchase the 2014 Forester from Grand (we were offered an amazing deal) but we actually ended up going with a Honda CR-V because of her personal choice. Subaru definitely has the superior AWD system but according to my wife CR-V has better appearance so I decided not to fight this battle. :) As to the service, I got few oil changes done at Grand already since they opted to have the service area open on Saturdays and so far I'm pretty happy with their service. It is relatively quick and painless. Yes, I would definitely recommend Grand Subaru.

00typer1071

May 2, 2014

I just picked up my 2015 WRX from Grand Subaru which makes it my 3rd brand new WRX purchased from that dealership. I keep on coming back because buying a new car there is a hustle free experience, no one can beat their pricing, no other dealership comes close to the trade-in value and their customer service is to simply put it awesome!!! I always deal with Joe D'Andrea who is extremely easy to deal with and he always goes out of his way to please a customer....(last week I was trading in 2 cars in order to buy my WRX and that meant I had to go to the dealership twice. Once I dropped of my first car I had made arrangements for a friend to pick me up at the dealership so he could drive me to my house (20 min away) but once I told Joe about my friend picking me up he insisted about giving me a ride!) Ladies and Gentlemen, I'm on my 14th car right now (some were new, some were used) and I say easily say that Grand Subaru is the best dealership in the business! Thank you Joe!....and yes "I will be back"...Peter T.

wendymader

Apr 25, 2014

As a woman in her 50s, I've bought several cars in my life but the experience working with Melissa Distel at Grand Subaru in IL was amazing! My husband had learned about TrueCar.com and we used it and found Melissa (or maybe she found us?). The price they gave us we knew was extremely fair and she made the entire car buying process a breeze. The car was picked up today and everyone is wearing huge smiles. Thanks again! We will definitely be back.

PamelaDeMar

Apr 20, 2014

I was looking to buy a new 2015 Forester. I searched on the internet and visited other dealers close to me. Even though I had not met Chris Czaja in person, he was the most responsive to what I was looking for and gave me the best price. We were able to arrive at the price and features via phone and email and Chris explained everything to me and made the process simple.When the car came in, we scheduled the pick up appointment and Chris went over the paperwork with me and then took the time to show me everything inside and outside of the car before I drove it out the door. I will be recommending Chris to anyone I know looking for a Subaru!

blrace2001

Apr 18, 2014

I would recommend Sandy & Grand Subaru to anyone looking for a car. Best pricing, no hassle. I emailed the specs I wanted and got the car I was looking for - and at the cheapest price of any dealer I researched. No pressure at all. I traveled just over 300 miles to buy from them. Sandy was friendly, responsive, and very helpful. They didn't have the car I wanted on the lot, but Sandy found it for me quickly, even after the dealers in my region said the package and options I was looking for was not available.My next car that I buy, I will be starting my search at Grand.

Tricas

Apr 15, 2014

I recently purchased a 2011 Subaru WRX from Grand Subaru. The salesman was very polite while putting up with my very specific questions and hesitance coming from Minnesota to buy a car and also my first used car. When I got to the dealer, it was all smiles and thank you's for serving in the U.S. Air Force. I drove that far because of the ratings I saw the dealer had and because they had a great selection of WRXs at a good price. The car I bought had 35k miles on it, and aftermarket shocks. What I didn't know was that the aftermarket shocks lowered the car to the point that the wheels cannot be brought into alignment and have now shredded the tires that were on it in only 3,000 highway miles. I would have loved to talk to Damien (Used Car Sales Manager) about the issue, not only because I now have to put $1500 into a 3 year old car that is still in warranty I've had for 4 months, but also to express my concern that the service department didn't find and/or communicate the issue. I'm sure they knew of the issue simply because when I asked how much life was left in the tires, they gave me the tread depth measurement before explaining that it was about 1 year or 2 winters (winter tires, not all seasons- perfectly fine for a MN winter). But for the last 3 days he has not taken or returned my calls.The car: Overall I love the car. It is my first Subaru and I seriously question if I will buy another fun car from one of the big 3. I would highly recommend the car to anyone who likes a little fun.The dealer: Excellent care was taken to get my business, but there has been nothing to keep it. Prior to this unaddressed issue, I would have driven the 6 hours back again for another car in the future, that is how happy I was.

ssticklen

Apr 5, 2014

No shenanigans. They sent me a below-invoice quote by email that no other dealer could match. The car they sold me was exactly as promised and they stuck with their price. They gave me a great price on my trade-in. They were friendly, patient, knowledgeable, and accommodating.

mel555

Apr 2, 2014

Grand Subaru at 125 W Grand Ave, Bensenville, ILI was very impressed with Grand Subaru (125 W Grand Ave, Bensenville,IL). I had been shopping for a pre-owned WRX Hatchback, which hasbecome a scarce model, now having been discontinued. At Grand, I knewright away that I had come to the right place. Unlike some of thedealers, where it wasn't even possible to look at a WRX without agreeingto purchase just to be able to do a test drive, Grand felt like a verywelcoming place where I would be attended to and helped. In particular,sales person Wendy Kaplan assisted me and was very agreeable to all myconcerns, such as how I might be able to find a car and get it checkedout by a mechanic. Since I was looking for a pre-owned car, this was amajor requirement, but I was some distance from home and my customary mechanicand was unsure how I would handle this step. She said a trip to themechanic could easily be arranged, which relieved me and made me realizethat I had found the right place to shop. She also was very helpful ingoing over several cars and pointing out how some had beenupgraded/modified for inter-coolers, etc., and told me about otherparticular WRX features. She was very relaxed and helpful and made mysearch less stressful. She was willing to go the distance to find mejust the right product and was respectful of my decision to pass up apretty good candidate because of a concern I had about a Car/Fax servicerecord item. Even though she checked it out with her service people, whowere able to explain the issue, she respected my decision. Not everyonewould be understanding, in my experience. She continued to follow upand help over the next couple of days, too. In the end, as thingsturned out, I came across a different brand of "hot-hatch" a few dayslater, but I felt that, had I not found that other car, I would havecontinued working with Ms. Kaplan at Grand Subaru and eventually selected a car there.

aleks1981

Apr 1, 2014

1. Received a very competitive quote from Melissa Distel, Internet Sales Manager via email. 2. Came into the dealership and found two cars in stock for the price advertised. 3. Did not like the colors of both cars so Joe D'Andrea, the Sales Manager ordered a car I wanted from a near-by Subaru Dealership. Granted, it did cost a few hundred dollars more due to certain options already installed on the vehicle. The price difference was immediately communicated up front. 4. Came in the next day and found the car waiting for me. Finished the car buying process with John Gallo, Salesman and Felix Vasquez, Business Manager. 5. Ended up paying 15% off MSRP and got a 0% loan for 36 months. Very, very satisfied customer. The process was executed flawlessly. My next car will only be purchased at Grand Subaru.

Patrick reynolds

Mar 28, 2014

Im 50 years old and have bought many car. This is the first one im going to sell before i get the title back in mail. 84765249523pat

hochspeyer

Mar 21, 2014

Our visit to Grand Subaru was a wonderful experience. When we arrived, my wife and I spent a good amount of time looking at their selection of used vehicles, and not once were we bothered by a used car salesman. When we had enough of that, we went inside and were introduced to Sandy. She was friendly, knowledgeable and helpful right from the start. She didn't try to "close the sale" as we've had happen in other dealerships. She worked with us on our trade, the actual selection of the vehicle that was best for us, and was the single point of contact throughout the process. I highly recommend Grand Subaru, Sandy Jackson, and Subaru.

very unhappy customer

Mar 18, 2014

After a few days of me trying to get a few hundred dollars off the overpriced car I wanted, I gave in and paid the asking price. They told me I was buying the perfect car, that I wouldn't find this car with a clean car fax for the price anywhere. Well long story short, the car broke down. DO NOT BUY ANY SUBARU FROM THESE PEOPLE, THE CARS ARE NO GOOD BUT HAVE GOOD CAR FAX HISTORY REPORTS!

jdis66

Mar 15, 2014

Seems like they carry nice used cars that are in good shape and look good too. Nice place inside and out , and was able to walk around freely

angry customer

Mar 12, 2014

I had the worst experience buying a car here. I ended up walking out because i was told you. I was not being rude or obnoxious in any way but the sales rep Mateusz was horrible. All i was asking was to give me a quote for my car and he just wanted to price me on his car without even looking at mine. He kept stalling and I kept asking him to look at my vehicle so i can work something out but after asking him for the 3rd time to quote my car he told me to leave. This is the last time I will ever look for a car here and I will make sure all my family members will never come here either

tmoskos

Mar 7, 2014

After driving many used SUV's from used car lots I came across this 2002 Blazer with low milage. As expected with a car that old there were a few cosmetic flaws but it has been two three weeks now and I am very happy with the SUV, the dealership and the sales person who all yook good care of me and hagled price until we were both happy.

pfeld

Mar 6, 2014

Would I recommend this dealer and this sales person? YES, YES, AND MORE YES. Sandy was great to deal with, friendly, courteous, and very very helpful. It took me a long time to decide because I prefer to deal with more local businesses. But the price made it very worthwhile to take a Megabus to Chicago, from near Iowa City, IA. I spoke with Sandy many times with questions and she was very patient with me. When I got there she was then very accommodating and attentive. I should add that everything about the car was as promised. I got the exact car I wanted. Now that I've driven the car several days I have already recommended Grand Subaru and Sandy Jackson to many of my friends. Peter Feldstein

paulforester

Mar 5, 2014

After deciding that a new Forester was the car for me, I started checking with various local dealers. I was considering going through another dealer when Sandy contacted me with an amazing price. Basically, Sandy and Grand Subaru were able to sell me a Forester a trim level higher with a couple added accessories for less than the price that the other dealer was offering for a lower trim level. My new car was originally scheduled to be delivered in about four weeks, but they were able to bump up the delivery time to just about a week.Working with Sandy was great. She was friendly and easy to work with despite my sending her what must have been annoying questions nearly every day about this or that minute concern. She never gave me the hard sell that still seems so prevalent with many other dealers and both myself and my fiance felt very comfortable purchasing a new Forester from her. I wanted to play with the Nav system and make sure that some gear that I need to lug around for work would fit. Sandy arranged for me to spend some time just sitting in a Forester loaded the way I wanted mine so that I could push buttons and load gear cases in and out. This was a huge help in making my decision of what car I wanted and where to purchase it. Also, after checking around with various local and online lenders, I had secured a loan from my own bank with a really good rate. Grand Subaru was able to beat that rate through my own bank. All in all a great car buying experience for a great car and when my fiance is ready to look for a new car, Grand Subaru and Sandy will be the place we start.

Peteranthos

Mar 1, 2014

I'll start by saying this...Sandy Jackson at grand Subaru made the process of buying a new car as painless and enjoyable as possible. Having had the bad memories of purchasing my first new car and thinking of the horror stories others have told me, I was a little nervous to decide to go through the process again, however the sales associates at Grand Subaru seemed to take a "low pressure" approach to selling so it made me feel very at ease with every aspect of the transaction. They were willing to work with me and understood my needs and knew what I was looking for in a vehicle so they didn't try to sell me a bunch of extras that I really didn't need. They respected the fact that I was concerned with my budget so the fact that they didn't try to pressure me into anything makes it easy for me to give them four stars across the board. They're friendly and knowledgable and I wouldn't hesitate to recommend them. When I'm back in the market and ready to purchase again, I'd definitely go back.

arnesam

Feb 20, 2014

What a great experience! I never ever thought I'd buy a car via the internet!! Everything went as promised and I couldn't be happier with my new Forester. I would highly recommend Grand Subaru to anyone who is looking for a fair price, great customer service, and a fantastic car!Also, special thanks to Melissa for meeting all of my expectations.Thank you Grand Subaru!Marty Clark

moranpb

Feb 20, 2014

I HAD THE MOST ENJOYABLE EXPERIENCE PURCHASING A NEW SUBARU AT GRAND SUBARU IN BENSENVILLE. I PURCHASED MY CAR ON LINE AND MELISSA DISTEL WAS THE INTERNET SALES MANAGER THAT ASSISTED ME IN ALL MY QUESTIONS, CONCERNS, AND WAS MOST HELPFUL DURING THE BUYING PROCESS. WITH EMPLOYEES LIKE HER I CAN SEE WHY GRAND SUBARU IS THE PLACE MOST PEOPLE BUY THERE NEW SUBARUS. IT WAS A VERY ENJOYABLE REWARDING EXPERIENCE.PATGLEN ELLYN, IL.

jennylhall

Feb 11, 2014

Sandy Jackson was great to work with and I got an unbeatable price. My overall experience would have been great except for the trade-in process and offer. I believe I was low-balled and my car wasn't considered for the above average condition it was in. I don't even think the appraiser looked at it, just looked at auction prices for average cars with miles ranging from 16,000 to 70,000 more. You should know they do not look at Edmunds or Kelly Blue Book. Thanks to Sandy though, he did meet me in the middle of the trade-in offer range so that was good. Just kind of brought down the excitement of getting my first new car.Anyway, I do highly recommend Grand Subaru for purchasing a new subaru and highly recommend working with Sandy Jackson. As for trading in your car, it's up to you, but realize you will get a printout with low numbers that may not match your car's condition and also can't even tell if it was your car they looked up. If you just want to get rid of your car and don't care though, go for it. It's definitely worth the price they get you for a new car!All in all, I highly recommend getting a new car though Grand Subaru and to specifically work with Sandy Jackson to get it!

northernmom

Jan 30, 2014

After test driving a 2014 Forester and deciding it was the vehicle for me, I contacted several dealerships, spelled out exactly what I wanted and asked them to give me their best price. I'm a busy mom and business owner and I don't have a lot of time for playing games - I expected a straight up response and wasn't in the mood to hassle or get the run around. I contacted my local dealership and several others within 2-3 hour drive. Then after seeing a one way flight to Chicago was pretty reasonable, I email Grand Subaru just to see what they said. I had been looking on www.subaruforester.org in the Forester shopping forum under "2014 Forester Prices Paid" so I knew what others were getting for deals and what I would be happy paying. A few people had mentioned Grand Subaru so I decided to give them a try. Within literally minutes Sandy Jackson had responded to my email and sent me a straight up quote detailing the vehicle and all fees. It was thousands less than anything else I had seen so far. In fact it seemed too good to be true. I spoke with Sandy on the phone and she confirmed that that was it - no hidden fees or costs. I put $500 down - totally refundable if I changed my mind and spent the weekend looking for any negative to buying through them. I found only positive reviews, and with a $3000 savings over my local dealer it was a no-brainer to fly to Chicago and drive my new Forester home. They are located within 15 minutes of O'hare and sent a driver to pick me up. So easy and stress free. They are the nicest people and bent over backwards to make sure I had the best customer experience.You know they are on to something with their low price. One dealer emailed me back and asked what he could do to earn my business. I sent him my quote from Grand Subaru and invited him to meet or beat. He got very hostile toward me and assured me that they were going to screw me over when I arrived in Chicago. Either the car wouldn't be there or it would be damaged in some way, regardless I was a fool to think that was legit and I had better be careful. I didn't appreciate that one bit. Grand Subaru is the real deal and you won't go wrong with them.

Walter1979

Jan 29, 2014

I was looking for a new car and the XV crosstrek was just what I was looking for. So using email I asked several dealers for quotes for their best price. Sandy Jackson immediately emailed me the best price by far. I was impressed with the qoute and after test driving the car I was ready to buy. The quote didn't change when I went to the dealer, no bait and switch here, I got a fair price for my trade in so I pulled the trigger and I couldn't be happier. I would give Sandy Jackson and Grand Subaru my highest recommendation to anyone looking for a new car.

migizi9

Jan 29, 2014

Bought a used, 2011 Subaru Forester Limited from Wendy and Grand Subaru. I would recommend this dealer. Details...--Stopped by on a Saturday in January, originally just to test drive some Foresters and Outbacks in our general price, year and trim range, to see which we liked. Weren't originally intending to buy a car, unless exactly the right one was there. Turns out it was. Test drove it, liked it, talked with Wendy Kaplan about it. She was very friendly and patient, as we drove 4 cars, though one was obviously the ideal one.--After the test drives, we debated about the car we saw, and Wendy left my wife and I to talk. We did some quick looks on cars.com to see what else was out there at this trim level and year, and on truecar.com to see the target prices. Amazingly, the list price of the car was only about $200 higher than TrueCar's target price (which is typically aggressive), and other similar cars around the Chicago area were all move expensive. Only concern was that when I described the potential trade-in vehicle (2004 Saturn Vue AWD V6, 88k miles), the general range they were discussing was lower than we wanted to hear.--Put down a deposit of $500, which they said was refundable, so that we could talk it over for a day or two and do more research. Did the research, and bottom line, this was the perfect car for us (2011 Limited trim, plus cold weather package and rear camera added, excellent condition and reasonable mileage).--Two days later, brought the car I was trading in to a nearby Carmax to get their offer, and that was more in line with my expectations. Took that to Wendy. They balked a bit at first, but then agreed to meet that price for the trade-in. Tried to negotiate the price on the car to purchase, but as noted, there was no leverage to use - the price was already better than any other car in the area at similar year/trim/miles, and this isn't a new car where you can go dealer to dealer. So we took the car for list price. Basically, the trade-in was the only negotiation possible.--Paperwork experience was a pain as always at any dealer, but not terrible.--I gave this dealer 5 stars on all except price, where I gave it 4 stars, as there was no budge on the price. But as noted, I didn't expect much budge anyway. Overall recommended dealer and sales person!

subie65

Jan 28, 2014

Looking for a hassle-free, stress-free and Enjoyable car buying experience? Hurry to see Melissa Distel. She is knowledgeable, personable and makes your complete satisfaction her Number One Priority. You develop a professional and respectable working relationship here at Grand Subaru.Buying a car was never such fun-my 2014 Outback is warm, holds the road in this despicable snowy winter not to mention the commanding sitting position!!!!!

Rosalina152

Jan 27, 2014

Dan Dandrea and Melissa Distel were absolutely amazing to work with. In the past Ive had to wait around for hours, the process was smooth, prompt and even enjoyable, which is surprising for a Saturday. Thank you again for all of your help with the gadgets on my new vehicle Melissa, you were great.Rose Rostkowski

kristend9

Jan 9, 2014

I am incredibly pleased and impressed with how easy the entire process of buying a car out of state was. Chris Czaja was incredibly helpful and did all that he could to make sure that I was taken care of, despite me buying a car at a busy time of year (Christmas/end of the year). I live in Arkansas and found Grand Subaru online. They had one of the best selections of WRXs out of anywhere that I saw in the country, and they have high standards for the used cars that they have in inventory. It seemed like every time I looked at a WRX posting on AutoTrader, it was from Grand Subaru. Being an out of state sale and since I was unable to get the time off work that I needed to drive 10 hours from here to the dealership, I was expecting buying a car out of state to be complicated and take a while. However, I was incredibly surprised at how fast they initially got me a shipping quote and how they were able to provide me any additional information or pictures that I needed. Overall, if I'm in the market for another Subaru, I will definitely be going through them again. I couldn't be happier with my new car!!!

squatwallace

Jan 8, 2014

Just purchased a 2014 Outback. Negotiated the entire purchase on line with Chris Czaja of their internet sales team. Chris was upfront from the beginning, no suprises, no hidden charges and he worked very hard to locate the exact car I was looking for. When I picked it up he took the time to show me everything about the car. A very stress free car buying experience !

Mclaudy

Jan 6, 2014

My husband and I checked out several dealerships and none of them came close to the price at Grand. Additionally, the responsiveness of our salesperson (Melissa) was exceptional. The buying process was smooth and we never felt like we were being cheated or being lied to. Everyone from the finance department to management was very straightforward and honest. Although we live in the city, we will likely go back to Grand for service.

ryanw1123

Dec 18, 2013

My best car-buying experience ever, Saved $1000 by making the trip from Wisconsin. My salesperson, Chris, picked me up at the airport and brought me to the car dealership. There he spent a few hours with me to make the transition to a new car was smooth. Even programed my cell with bluetooth. No surprises, no last minute upcharges. Just a great exerience from a dealer and sincere salesperson that does a huge volume in sales while taking care of every customer. Only regret -wish I was 20 years younger so that I could ne bought a BRZ instead of a Forester! The Forester is great though! BR from Madison

costcosteve

Dec 14, 2013

Melissa was great right from the first step, which was an internet inquiry about the pricing of a 2014 Subaru Forester, which was the best deal I could find, using the Costco discount. We added the bumper and splash guards, and picked our colors, and boom, it was special ordered. Arrived two weeks early, she set the appointment up, we can in, signed some paperwork, and boom. Done. I would highly recommend Melissa and the Grand Subaru team, who were professional, honest, and not pushy, three things lacking in the industry in general.

jkjshg

Dec 7, 2013

Melissa was wonderful! She responded quickly to any questions we had and gave helpful details on the various cars we were interested in. She was honest and laid out all the costs. Nothing was hidden. My wife and I could not have been more pleased with the purchase and the process of buying a car from Melissa at Grand Subaru.

kj22

Nov 25, 2013

That was BY FAR - the most pleasurable car buying experiences I have ever had. (and yes, it may seem weird to some to see pleasurable and car buying in the same sentence). From the first time I walked in the door and was escorted over to Melissa's office, to her upbeat attitude and great smile, to the efficient, thorough, no hassle business side of the transaction Grand Subaru knocked it out of the park! It was well worth the 140 mile drive to come see you! (It took me longer to drive to the dealership than it did to leave with my first Subaru!) PS - just to let you know I am basing yesterdays experience on the purchase of two new Porsches, a Land Rover and several American cars. Thank You! Keep up the great work!

slquack

Nov 23, 2013

From the moment I entered an inquiry online with Subaru to the time I left the dealership with my new Crosstrek I felt well taken care of. I chose Grand Subaru because of the way Melissa Distel communicated with me over the internet. She took me step by step and made great recommendations so that I was able to purchase exactly the car I wanted. When we finally met to finalize the purchase i fond Melissa and the entire dealership businesslike yet friendly. The process of this car purchase was comfortable and fun from beginning to end. Thank you Grand Subaru!

Jvyd1

Nov 17, 2013

Very responsive. Best quote delivered within an hour. Melissa was quick to follow up on questions and is very knowledgeable of the vehicle and options. No hassle process. Vehicle waiting for us to test drive when we arrived at the dealer. Relatively quick paperwork process. Could have done without the extended warranty sell process by the credit guy but that's pretty much standard in my experience.

cc

Nov 12, 2013

We had dealt with a Schaumburg Subaru dealer test drove, tried to negotiated a sales price but could never get the salespersons person to state a price for the car, he would only speak loosely about payments/trade etc. When asked point blank what is the price for the car (this is after 2 visits and over 5 hours) he got very disrespectful and started raising his voice at us, never gave us a price. (Same company owns a Buick dealership is Schaumburg and the exact thing happened there last year so we bought our lacrosse in Elgin) We contacted Melissa at Grand she gave us an internet quote well below MSRP. We went there, the Outback was exactly as advertised they honored the price. Deal was done except for paper signing in 30 minutes. Accounting was swamped so it took a while to get done but no one tried to sell us anything extra, no curve balls. Melissa was by far the most professional knowledgeable sales person I have dealt without in 30 years.

aciosek

Oct 21, 2013

I would highly recommend Grand Subaru when buying a car. I had been to 3 other Subaru dealerships before coming to Grand and everyone had me believing that besides having to order and wait 3 months for a 2014 Forester XT Touring, I would have to pay full price. One dealer did drop to $500 over invoice when he had a XT Touring on the lot but Melissa and Ryan blew everybody out of the water, literally! It just happened that after I ordered with Grand, a dealer received a XT Touring in the color I wanted with most of the options I wanted but I did not have the heart to tell him I had ordered a vehicle or the price I paid. Besides the price, I can honestly say that this purchase was painless! Melissa and Ryan treated me extremely well and made my purchase a pleasant experience. Once again, I would highly recommend Grand Subaru when buying a car!

LvmySubaru

Oct 2, 2013

Great dealership! A pleasure to do business with. Chris was VERY knowledgable, took his time, and most importantly in this day and age of smartphones...paid attention to us and our needs/questions instead of his phone!. We also received the BEST price on our new Crosstrek and I did lots of research before purchasing. We know you always feel like you were ripped off when buying a new car, but we felt pretty good about the price received. Grand Subaru was not the closest Subaru dealer to us, but the extra miles for the service/price we received was worth the drive.

Subaru newbie

Oct 1, 2013

Internet salesperson was right on the mark, price quoted was cheaper than other local dealers by up to 2000 dollars. You have to check them out!

TheWolfPack24

Sep 29, 2013

Best experience with a dealership so far! Everyone there was friendly, and the facilities are very nice! I did not feel like I was playing the "buying a new car game". Everything was very direct, and felt I had gotten the best deal around after dealing with 3 other Subaru dealerships. I would recommend this dealership any day!

kerlandson

Sep 24, 2013

It's been 12 years since my husband and I bought a new car, Quite honestly, we were not looking forward to the experience! The back and forth price haggling, the mind games, etc. Well, I have to tell you that dealing with Grand Subaru was painless. I received a no-haggle Internet price quote immediately (on a Sunday!) which was very fair, and then made an appointment, came into the dealership, and was out in two-and-a-half hours, which included a test drive. The people were friendly and there was no pressure to purchase any of the extra add-ons. I would highly recommend doing business with Grand Subaru!

MrScience

Sep 23, 2013

I bought a used Outback. There were a few Foresters and Outbacks to choose from. I didn't really feel pressured to buy the car that I ended up with. When I did get back from the test drive, I was asked if I liked the car and what I wanted to do next. I felt like the price I paid was pretty fair compared to the Blue Book value. The amount that I got for my trade in was less than I had hoped, but I was trading in a pretty old car that probably needed new struts in the least. Chris was pretty up front about telling me that in selling a used car you can probably get more if you sell the car yourself and that in using it for a trade-in you are paying for the convenience --- this I knew and I really didn't want to go through the process of trying to sell a used car myself. Overall the experience was pretty good. I left with a car that was within my budget and I feel like I got a pretty good value.

RS

Aug 16, 2013

Called the dealer the night before to make an appointment to see a certain car, salesman said ill see you first thing in the morning. Guy there no car one of his salespeople had taken it and they couldn't get a hold of him.

darnellj

Jul 24, 2013

I was set to buy a car from another dealership and send an email to Dan. In the course of three days we worked a great deal saving me about 8% over what I would have paid at another dealership. It was enough that I drove two hours to buy the car from them. That is REAL money when buying a car. They don't BS on pricing, they sell at a great price and with minimal hassle. I have always been a truck guy so to by a XV Crosstrek was a little unnerving, but they made it easy. I anticipate great after care service as well. Thanks Grand.

samkretchmer

Jul 11, 2013

These guys are thiefs. I went to them for some service and they refused to return my car to me after I paid the bill. They claimed that I owed them money from the refund of an old warranty from my trade in, and they held my car and refused to let me leave until I paid them $850. They didn't try to contact me about this money, they waitied until I brought the car in for service and they had control over the car to tell me that they wanted this $850. If I was less fortunate I would not have been able to pay them, and I would not have my car anymore. It's not about the money so much, as it is about how they went about getting it. To wait for me to be in a position where they could force me to pay or suffer their wrath is underhanded and sneaky as all xxxx. BEWARE OF THESE GUYS, THEY SEEM NICE UP FRONT, BUT THEY WILL STAB YOU IN THE BACK THE FIRST CHANCE THEY GET.

04ForesterXT

Jul 10, 2013

Chris at Grand Subaru was very easy to work with. He knows his way around a Subaru and more importantly he understands that buying a car is a huge and important purchase. We started online and Chris and Grand was lower in pricing by a large margin. We drove an hour to Bensenville and passed 3 other Subaru dealers on the way. If that doesnt say how highly we think of Grand Subaru I don't know what will. The ride home was better in our new Outback. Thanks Chris.

"Saved nearly 1k"

Jun 5, 2013

While another dealer dwelt on the current shortage of 2014 Forester inventory to insist on a higher price, Grand Subaru secured the desired model and color in the same time frame at a remarkably lower price. Communication via email was concise, prompt... all-in-all excellent. With a little patience and flexibility, this turned out to be a very satisfying experience.

WackODaddyO

May 24, 2013

In the Spring of 2010 purchased a new 2010 Legacy Premium from Joe D'Andrea. Before I met Joe and the team at Grand Subaru my impression of car dealers were less than favorable. Here there was no hidden agenda. No bait and switch tactics. No lies. I went with internet pricing. Joe gave me a quote and after a couple of emails back and forth we had a deal. It was the easiest and most painless car purchase I ever had in my life. I could have stayed with the closest dealership to home for convenience. But by reading customer reviews I knew I would have not been as happy or satisfied. A couple of weeks ago my family purchased another vehicle from Joe and Grand Subaru. A 2014 Forester Premium. There was never any doubt that I wouldn't return to Grand. Customer Service, outstanding. Service, outstanding. Pricing, outstanding. Joe, well, he's the best. John Rabenda walked us through our paper work and financing and was extremely helpful. I would go out of my way to recommend this dealership to anyone. You won't be disappointed.

carolynpickerell55

Mar 15, 2013

This was our first experience with "internet shopping" for price quotes and we were scepticle when we recieved such an excellent offer. None of the local dealerships would match the offer , or even come close. We drove an hour from Northwest Indiana fully expecting to go home dissapointed. We were suprised and extremely pleased to discover that the quote was what we paid. No hidden fees, no add-ons. This was an excellent experience for us and we would absolutely recommend Grand Subaru to family and friends and should we buy another Subaru we would use Grand Subaru.

SportySubaru

Mar 13, 2013

Positive experience without the pressure selling tactics commonly encountered when buying a car. If you request a price, you get a price. Understand the meaning of having to shop, and what a customer means when they say they have to shop. We said just that, and went back a few hours later and bought. GREAT car buying experience.

Densie

Mar 12, 2013

We traveled 5 hours to Grand Subaru because they hands down had the best price. We wanted to buy local but they couldn't touch them. Rented a car.........they picked us up and got us back on the road to beat a blizzard. Sandy was outstanding in educating us on our new Outback to just all around friendly. She was so patient (even though it was late) when we realized we didn't have our proof of insurance and couldn't locate anyone at home to help. Sandy finally got home to her little ones and we drove directly into a blizzard...but our outback didn't let us down and either did Sandy. My husband would probably write a similar review of Grand Subaru. John was a joy to work with as well. I have already shared our experience with many and hopefully some will put in the extra time when it's time to buy a new vehicle.

k9scooter

Mar 2, 2013

I recently bought a new Subaru outback from Sandy Jackson at Grand Subaru in Bensenville Il.Sandy was excellent in her communication and didn't play any of the stupid games like all the other dealers did. She gave me out the door pricing on my vehicle and her best internet price which was worth my trip to buy from her. I would highly recommend her to anyone looking for a new vehicle.There was no hard sell tactics, no surprises and everyone that I dealt with did an excellent job.I am already considering buying another car from Sandy even though it has only been 2 day's.

SHAMAR1117

Feb 21, 2013

Wow is how I have to start this review and I don't write reviews. Here is why we decided to but our car from Grand Subaru. Bill Nealis and Ryan Drouin. The two of them teamed up to make our car buying experience incredible. We purchased our second Subaru from Grand Subaru after having a horrible experience with Evanston Subaru; who I would never recommend. Our expereicne with the team from Grand was excpetional from my first inquiry to signing the paper work. Bill replied to my emails quickly and did not pestor me with emails or calls but waited for me to respond. When Bill became ill Ryan the General Sales manager stepped in and kept the conversation going. Ultimately the conbination of customer service and price made it the reason we purchased our Outback from the team at Grand and we will continue to buy other cars from them in the future. I would recommend this dealer, in fact I already have to a few of our firends who are looking for new cars. You will not be disappointed working with this team, they are not your usual car sales team.

caseyjryan

Jan 27, 2013

I found an ad for a used car at the dealership through Cars.com. Through email I was connected with Dan. We negotiated a price as well as talked about my trade-in all through email. When I arrived at our agreed time, the car was warmed up and in their work area so I was able to look at it without having to endure the cold weather. Dan gave treated me with professionalism and courtesy through the experience. He went to the point of over communicating and making himself available on his off days to make the sale went through and my bank had what it needed. I would definitely recommend him to others looking for a used or new car.

pchaplin

Jan 21, 2013

Sandy jackson sold me my car . She has been a wonderful salesperson . I would reccomend her highly !!!!! She has answered all my questions and taken care of my needs in a timley matterAny time i need her she is either available via e-mail or text or phone. She made me feel very confortable from the time i walked in until the time i left with my Subaru.

kmuldoon

Jan 21, 2013

Love this group of people and the dealership! If you are going to look to buy a Subaru, no need to go anywhere else but the professionals at Grand Subaru in Bensenville.

mccarthyml

Jan 18, 2013

We had been looking for a 2012 Legacy limited in the western Chicago suburbs. A cursory internet check showed about 13 within 25 miles. The 3 lowest priced were at Grand Subaru in Bensonville, so we went there first. We did not know that they sell more cars than any Subaru dealer in Illinois. The staff was very knowlegable, and exceedingingly freindly. I test drove the car with John Gallo, then he arranged for me to take it home - about 20 miles, so my wife could drive it. She liked it too, so back we went, and walked out about 2 hours later after trading in a car and buying this one. No muss, not fuss. There was an issue with a key, and over a couple of days talking with the sales manager, Ryan Drouin, that's been taken care of as well.I don't buy cars often, and generally dislike the entire process, start to finish. But this was different. I had done a lot of research on this car and what it was worth, which the sales team noted. The car was competetivly priced so the negotiation was quick and pleasant.I would definately use Grand Subaru again!

Jen1309

Dec 31, 2012

Living more than three hours from Grand, I wanted to insure a tentative agreement on purchase price and trade-in before making the trip. This was done over the phone with Chris, who was true to his word. When I arrived, I expected the typical shark-like "blood in the water" treatment, but the transaction was smooth (the best car buying experience I've ever had). There were no alterations to the trade-in quote or purchase price (something I've experienced in the past with other dealerships). Friendly staff--despite(unexpectedly)working late hours on New Year's Eve, due to customer volume. A truly no-pressure approach! Competitive pricing and higher trade-in offers than the other dealers I had researched. My only complaint is that the fuel tank was only a quarter full; something I have never experienced buying a vehicle (new or used). Maybe that was an oversight (the reason for my 4-star rating on "customer service"), but the overall experience was extremely positive.Traded a Jeep Wrangler Sport for a 2010 Forester and had the opportunity to experience the AWD on the trip home. Far superior to the Wrangler in 2-3 inches of snow and better MPG too! Would definitely purchase another vehicle from Grand Subaru!

kamitchell

Dec 18, 2012

After trying out a friend's Outback and reading reviews online, I decided that a 2013 Subaru Outback was the car for me. I submitted a request for pricing to three Subaru dealerships from the subaru.com, where I "built my own car." Dan got back to me within minutes, even though the dealership was closed, telling me I'd have a quote in the morning.All three dealerships got back to me with pricing on the model I asked for, with the major options package. But I wanted a number of accessories added, so I made a PDF from the configuration I'd chosen at subaru.com. And I sent it to all three dealers, late one evening.This time, only Dan D'Andrea got back to me with a price on the exact car I wanted. Not only that, but since he didn't have the color and option package I wanted in stock, he located the car at another dealership.And it was a firm price, not depending on a trade-in (I didn't) or financing (I brought my own).I asked if I could take one last confirmatory test-drive, and Dan helped set up an appointment with his brother Joe. I went out to the dealership, and after taking a photocopy of my license, Joe handed me the keys and let me test-drive a similar car to mine on my own. I put a deposit down on the car, and Joe started the ordering process.It took about a week to transfer the car and order and install the additional dealer-installed options I'd asked for. Along the way, Dan kept me up-to-date, and when it was certain when the car would be done, made an appointment for me to pick it up.This was one of the the most straightforward car-buying experiences I have ever had. Absolutely no hassles or surprises or hidden costs. No pressure to finance, no pressure to come to the dealership before giving me a price. Dan's quotes even disclosed documentation, title, and registration fees. Every step of the way was friendly, an awesome balance of professional and fun. Along the way, everybody wanted to know if there was anything I needed, and what would make it work for me. Communicating was easy by e-mail and phone.I love my new Outback. Thanks to Dan and Joe for making this a great buying and owning experience.I tell my friends now, if you want a car, really consider a Subaru. And if anybody is buying a Subaru, I strongly suggest talking to Dan at Grand Subaru.

JELogman

Dec 9, 2012

Tremendous experience. Very responsive, straightforward and no games. Gave an amazing price (over 7% lower than other dealers on the first bid) - other dealers couldn't / wouldn't match their price. They tracked down the color combo we wanted and made it happen quickly and with very little effort on our part.Dan,Bill and Ryan were great to work with - did not bad mouth competitors (other dealers in Chicago did), did not employ high-pressure tactics (other dealers did) - just offered a great price plus some extras and delivered on every promise timely and in full. Will absolutely be recommending Grand to friends and family.

colt1988

Dec 4, 2012

I recently purchased a new 2013 Forester from Grand Subaru. Initially requested an e-price from their website which easily beat all of the competition in the Chicagoland area. Worked with Dan D'Andrea in internet sales and he answered all of my questions and when I asked a total OTD price by e-mail there was a quick and accurate response. The exact car that we wanted was not in stock but Dan worked to get the one we wanted in a short period of time. When I called to confirm the delivery date and asked if there were any price changes, Dan guaranteed the price that he had quoted and we verbally agreed to. when we arrived for delivery the car was ready and everyone was friendly laid back and the whole process took less than 2 hours. I highly recommend Grand Subaru and Dan D'Andrea for anyone looking to buy a Subaru.

raab

Nov 28, 2012

I "do my homework" and was very familiar with car values before arriving. My trade-in had the average amount of miles for a 6 year old car, a clean carfax, is mechanically in excellent condition, and you could count the number of blemishes inside and out on one hand.Pros: The salesman I dealt with was friendly and was happy to let me test drive two used vehicles by myself. He did try to steer me towards more expensive models a few times but was not pushy about it. The two 4 year old Subarus I tested seemed to be in very good condition and I was genuinely interested in buying one of them. The listed (on Autotrader.com) asking price for that vehicle was about %10 under what I would judge MSRP to be.Cons: I was absolutely stunned by the initial offer to come down from the manager for my trade-in, which was $3000+ under *auction* value and almost half of my vehicle's trade-in value. After the manager came down to "negotiate" with me I was told that the best he could do was still $2000+ less than the listed kbb/nada/edmunds trade-in value for my car vs their non-negotiable listed price. Suggestions for this dealership: If you're not interested in trade-ins you should let the customer know that up front. More importantly, don't insult them with an initial offer that a junkyard might make for parts on a totaled car. Also, be able to identify (the apparently few) informed buyers that come through your doors and don't waste their time if you're only interested in making massive profits on every deal you do.I've been looking for the right used car for just over a week now and this has easily been my worst experience.

dnr20119516

Nov 27, 2012

My wife and I decided we were ready to purchase a 2013 Outback, our second Subaru. We submitted pricing requests to about 10 dealers in Michigan and Illinois. Sandy Jackson from Grand was the first to respond..... not pushy at all but ready to move. I waited until I received all the other offers. Sandy's was the lowest by a good margin. When I told other dealers what Sandy's offer was, they assured me the it couldn't be for the same vehicle, or that it must have been hail damaged or that the price would change after I got to the dealership. Well we gave a deposit and made the trip to Grand and were pleasantly surprised that it was the correct vehicle, not damaged in any way and the price actually went DOWN a couple dollars. About six weeks later we sold our 2012 Outback and replaced it with another 2013 that we also bought from Sandy. Sandy is pleasant to work with and is very easy to get ahold of on the phone or email. One thing worth noting...... if you are from Michigan or any other state that does not have a front license plate requirement ask if you can get a vehicle that has not had screws put into the front bumper.

lmdmam

Nov 23, 2012

I purchased a new Outback from Sandy Jackson. She told me her best price from the start, and it beat everybody else. Sandy was great! She offered the best price around and didn't play games. Straight to the point. I wish all car buying experiences went like this. Very Honest, straight forward and VERY helpful. The entire process started online and went very smooth.

bclark063

Nov 17, 2012

Sandy and Ryan at Grand Subaru arie rock stars! In under 24 hrs over the Internet and on a weekend, Sandy had located the car I specified about 100 miles from their showroom and Ryan took a credit card deposit over the phone. It was as easy as ordering pizza. Choose the toppings and you are good to go. I was happy with the asking price. I couldn't get one of their competitors to even give me a price by phone or email even after test driving there (Gerald's). The same competitor told me I would have to wait 8-12 weeks for delivery from the manufacturer. Grand procured my vehicle in 4 days. Another competitor (Mid-City) gave me an Internet price only to flood me with follow up emails. Grand brings car buying into the 21st century. Yes, they are still a dealership with remnants from days grown old. You still must hear sales pitches for interior/exterior protection and extended warranties (read the exclusions and conditions for both). When closing the deal, make sure to read the financing closely as documents fly by at fast pace for signing. Nonetheless, Ryan an Sandy have an easygoing and humorous manner but are hardworking and remarkably responsive. And, BTW, my 2013 Outback is an outstanding, better than hoped for vehicles without a flaw thus far.

barthenyan

Nov 6, 2012

This was my first new car purchase, not to mention my first Subaru. Going to a dealership was not something I was looking forward to. You hear the horror stories about purchasing a new vehicle..and that was not the case with my experience at Grand Subaru and with Joe D'Andrea. There was no pressure. Joe worked with me to find the right car for ME and I couldn't be happier with the purchase. He was genuinely excited when the car I ordered arrived on the lot and he called me. I was referred to Joe by a friend who had also purchased a Subaru at Grand and had a similar experience. We had both shopped around and couldn't find a dealer who could come close to the price and service Grand offers. I would recommend Joe D'Andrea and the people at Grand Subaru to anyone looking to purchase a vehicle in a no pressure, you first atmosphere. Just a great overall experience and an amazing 2013 Subaru Impreza WRX. Thanks.

sanjeev1

Oct 31, 2012

I had an excellent car-buying experience at Grand Subaru. I had never met friendly, professional person like Sandy Jackson who I came across from internet . She was very prompt in response of all my queries. She knew what exactly I was looking for and helped me through from start to finish. I got a great price. I ordered a new Impreza 2.0 premium and I got the best deal in whole Chicago land area. She is very Honest and caring person. I would definitely recom. her to my family and friends who wants to buy Subaru vehicle. Good luck to her and best wishes always.Sanjeev

mcs/acf

Oct 30, 2012

we recently bought a used car from here and there costumer service was horrible,we felt like we where push to the side so they could attend to other people. they could not explain to us anything about the car. they said that the car was in great working condition!!and it pass there multi inspection points!! well it was not!..we went back to tell them the was not road worthy and they just did not care. are sales person roll her eyes up to the air and told us she could not do anything about it..we understand we bought a used car a(20.000)dollar one. and now we have live with that.we will never go back to this dealer and we will definitely never recommend it to any one !

leurw

Oct 26, 2012

It was, without a doubt, a long an arduous process to order and wait for my 2013 WRX. However, Chris and the rest of the guys as Grand were very proactive communicators and made an obvious effort to make sure all of my questions were answered. The service was GREAT - they did everything they could to meet my pick-up schedule on time and were very accommodating to my logistics requests. Chris was friendly and very "real." I definitely felt like he understood where I was coming from. There was absolutely no BS about price or anything like that; a fair and straight forward experience. Next time anyone I know is looking for a Subi, I will be sure to point them towards Grand.

JohnOlsen

Oct 25, 2012

I had a great experience working with Sandy Jackson at Grand Subaru. I contacted several dealers by email looking for the specific vehicle I wanted. Sandy responded extremely promptly, with far more information than I got from any other dealer. Throughout the process, Sandy was responsive, friendly, and knowledgeable. After very little negotiation, I came away with a car that I love.

Dale N

Oct 21, 2012

The wife and I wanted to downsize and replace two low mileage 2008 vehicles with a new 2013 Subaru Outback 2.5i Limited. We actually stumbled upon this dealer by accident after reading some positive customer reviews. We thought why not give them a try. Bill Nealis was great to work with via the internet. He arranged a price that no other Subaru dealer could touch. The only fly in the ointment was selling them my two trades. Getting fair market value for one trade is tough enough but two trades is difficult. The initial two offers for my two trades were quite low. Ryan, the sales manager, contacted me and we narrowed the gap to a price that satisfied me and that I felt was fair to them. My wife and I drove up Saturday morning in terrible weather. The new Subaru was perfect and ready for delivery. Bill and Ryan were very accomodating. John, the finance manager, had our paperwork ready. He offered us a Subaru extended warranty as he should at an attractive price and we accepted. Normally I wait and buy the warranty later, but you know everyone has to eat and the price was fair. Finally it can be said, I sold cars for 22 years and have worked in a dealership in every capacity except as a parts manager and in the bodyshop. I am now a senior loan officer at a credit union where I have managed our dealer indirect program for 12 years. In that time, I have known many very good dealers and sadly some not so good dealers. The staff at Grand Subaru, represented their store, their brand and themselves in a very professional manner. The buying experience from start to finish was exceptional. Not all dealers can reach that level. I would easily recommend Grand Subaru.

thomasbrennnan

Oct 19, 2012

Great experience working with Sandy at Grand Subaru. She kept in touch without being pushy, even when it took me a while to make my decision. Always prompt with emailed responses whenever I had any questions. She was happy to talk with me on the phone if I needed as well. Definitely recommended.

drobb1985

Oct 18, 2012

The atmosphere and selection were better than any other Subaru dealership I researched and the staff I interacted with (specifically Sandy Jackson) were extremely knowlegable, courteous, and made the entire experience easy and comfortable.

rlonigro

Oct 18, 2012

I recently purchased a 2013 Subaru Outback and had a very positive experience with Grand Subaru. Sandy Jackson,internet sales was a pleasure to work with. She was responsive, respectful and reliable. She made my buying experience easy. Thanks

Fawaz

Oct 17, 2012

This was absolutely the best experience we had buying a car. Sandy's response time to my initial price quote request, as well as to any questions I had was exceptional.I wish we had more dealers like her, straigtforward, friendly, no hassle. The price she offered me was better than any other dealer, by quite a bit. I would recommend Sandy at Grand Subaru to anyone looking for a car, I will buy another car fom them if the opportunity presents itself.

jambros2112

Oct 17, 2012

I had an excellent car-buying experience at Grand Subaru. Sandy Jackson gave me exactly what I was looking for and helped me through from start to finish. I got a great price, no hassle and Sandy was a pleasure to work with. I ordered my 2013 Outback from the factory so the only time I was at the dealership was the day I picked up my new car! I would recommend Sandy Jackson and the Grand Subaru team to anyone!

SAC5180

Oct 10, 2012

Purchased 2 cars from Grand Subaru in the past but never really had a reason to return. That has all changed after working with Sandy Jackson! I inquired online about a 2013 Subaru Outback and received an immediate response from Sandy with a bottom line price that included destination and no other hidden cost. I came in the next morning and was out the door before lunchtime with my new car. Sandy is very personable and has a great sense of humor. I had a small issue with an accessory on the vehicle after delivery and Sandy researched and resolved the issue professionally and quickly. I would recommend Grand Subaru and even more so Sandy Jackson to anyone including my family and friends!

zoobearz

Oct 10, 2012

I was in the market for a 2013 Subaru Outback, I was not too sure what options to get and once I figured out what I wanted, which by the way was a 2.5i Premium with Winter Package, and Moonroof Option...I sent out quotes to 5 dealerships in the Chicagoland area. I went to Mid-City first, than to Evanston Subaru, than to Autobarn Subaru and finally to Grand Subaru. At first, my search/visits were primarily to get a feel of the dealership and also the pricing, but for me...service/comfort level was more important. Even if I could save a couple of hundred more at a dealership and the comfort level and service feel was not on target...I would not buy my car there.With that said, my experience at Grand Subaru overall was excellent. Normally, with the way internet is going, everyone knows what the prices are....we can even find out about the sales guys and how they are rated on reviews sites and hey....you may even be able to run some background check on some of these guys just like they run a credit check on us before we buy a car. But all kidding aside, I came in casually to the dealership...at first I was waiting for Sandy (Internet Sales Rep), but since I had to use the bathroom...I casually asked some guy who told me the bathrooms were in the back in some outhouse...i was like, umm...I know I'm at a Subaru dealership buying an Outback but I didnt realize we are camping here. But turns out they are going through a 800K expansion/upgrade of their facilities, including service department. I told Dan what I wanted and although he did not have the car available, he said he can get it for me. The price I wanted to pay was not something he could work with, but I moved up the mark just a bit and he met me there. I think I got as good of a deal as I could (or I keep telling myself that). He threw in two free oil changes (after I asked for it), and dealership gives free car washes for life (not sure how much I will use this)....I also got all season mats, trunk covers thrown in after I negotiated it in the price.The financing portion was pretty easy and no hassle. I didnt get pushed to buy extended warranty. Overall, I did not feel like I was forced to buy a car...I do not think anyone should. At the end of the day, you pay for the car...not the dealer. So if you do not like the price or anything, walk away. No one has a gun to your head....

studgolfpro

Oct 8, 2012

This was absolutely the best experience my wife and I have had buying a car. Sandy's response time to my initial price quote request, as well as to any questions I had was phenomenal. Whether by email or text, she would respond almost immediately. If she didn't know the answer to my obscure questions, she dug deeper, found the answer and got back to me very quickly. The price she offered me was better than any other dealer in the state of Illinois, by quite a bit. Other dealers would just stop contacting me once I told them the offer she had laid on the table.To top it all off, the day of purchase we had a flight to catch. Sandy made the paperwork process so fast and easy that we made our flight with time to spare! Throughout the entire process, Sandy was friendly, approachable and easy to work with. She worked very hard to accommodate our special requests and time constraints. I would absolutely, 100% recommend Sandy and the folks at Grand Subaru to anyone looking to purchase a new or used car. We had a wonderful experience and look forward to working with them again in the future!

lemonustc

Oct 8, 2012

I found Grand Subaru from Truecar.com and it is certified lower price. I compared their price and it is really competitive among all the dealers! Their 2013 models have even better price than other dealers' 2012 model!And their staffs are really friendly. Sandy Jackson, an online sale manager who communicate with me, answered all of my questions in time and provided all information I needed. It is really a wonderful experience to make deal with them!I love this Legacy 2013!

Markmidwest

Oct 6, 2012

Sandy worked out a great deal for me but more important she and her manager were beyond patient as I changed my mind about 10 times during the process. No pressure from Sandy, she asked if there was anything she could do to help me with my decision but never made me feel like I couldn't walk away if the car wasn't right for me.I would recommend Sandy & Grand Subaru to anyone looking for a car, I will buy another car fom them if the opportunity presents itself.Thank you Sandy and Ryan!

MLebbin

Sep 30, 2012

Buying a car over the Internet can be challenging, however I found a fantastic dealer for inter net sales! Grand Subaru was fantastic to work with Joe D was curtious and honest. The Internet price I seen was the price that I got. No hidden extras. I would without a doubt buy another car from Grand Subaru and Joe D!Thanks Joe for a wonderful buying experience.

Goldeneye

Sep 4, 2012

I brought my car is for service 2 weeks after I bought it, and this is what I dealt with. For starters, the loaner vehicle i was given smelled terrible. Most of the interior had dirt on it, and there was no air freshener in the car. Also, there was only a half tank of gas when i got the loaner, but the paperwork told me i needed to fill the tank all the way to full when i was done. Makes no sense. Also, the loaner was not equipped with an i-pass, and no one at the dealership told me. I had to get in the car and realize that there was no ipass, then I asked the people at the dealership, and they told me I had to just take the one out of my vehicle. I was OK with using my own, but I wish someone at the dealership had at least let me know. When I went to pick the car after service, i had a few issues: 1. There were chunks of debris on the outside of the car, and big smudges on the windshield. My car had obviously not been washed after service, and there was no explanation as to how the debris got on the vehicle. 2. I had to request that my car be washed. I thought there was a complimentary wash whenever service was done to the vehicle. Especially if body service had been done. 3. There was a suspiciously high amount of miles put on my car when I picked it up. I left the vehicle there with approx 480 miles on it, and when I picked the vehicle up, it had over 520 miles on the ODO. The service mgr. told me that they drove the vehicle to the body shop and back twice. That body shop was less than two miles away. Even with the mileage he said the vehicle had when I dropped it off, the couple trips to and from the body shop did not add up. Very bad practice. My avg. MPG had gone down considerably, which leads me to believe that the vehicle was driven very hard. VERY bad practice. 4. The invoice that I received in the mail also did NOT list mileage that was on the vehicle when I dropped it off. Only the mileage that was on the ODO when service was completed. Another poor practice, and another reason for me to believe someone took my car joy riding. 5. The interior of my vehicle was dirty when I picked it up. I understand that the service guys may have dirty clothing, but they cannot leave dust and dirt inside of customer cars. My passenger side seat heater had been somehow switched on, and was left on when I picked up the vehicle. All of this lead to my overall dissatisfaction with the service, and the service department at Grand Subaru. My issue still has not been resolved as the Manager, Rich Drouin, has completely stopped replying to my e-mails asking for this disservice to be explained.

Goldneye1

Sep 3, 2012

BEWARE of the service department at Grand Subaru dealership!! I brought my car is for service 2 weeks after I bought it, and this is what I dealt with.For starters, the loaner vehicle i was given smelled terrible. Most of the interior had dirt on it, and there was no air freshener in the car. Also, there was only a half tank of gas when i got the loaner, but the paperwork told me i needed to fill the tank all the way to full when i was done. Makes no sense. Also, the loaner was not equipped with an i-pass, and no one at the dealership told me. I had to get in the car and realize that there was no ipass, then I asked the people at the dealership, and they told me I had to just take the one out of my vehicle. I was OK with using my own, but I wish someone at the dealership had at least let me know. When I went to pick the car after service, i had a few issues:1. There were chunks of debris on the outside of the car, and big smudges on the windshield. My car had obviously not been washed after service, and there was no explanation as to how the debris got on the vehicle. 2. I had to request that my car be washed. I thought there was a complimentary wash whenever service was done to the vehicle. Especially if body service had been done. 3. There was a suspiciously high amount of miles put on my car when I picked it up. I left the vehicle there with approx 480 miles on it, and when I picked the vehicle up, it had over 520 miles on the ODO. The service mgr. told me that they drove the vehicle to the body shop and back twice. That body shop was less than two miles away. Even with the mileage he said the vehicle had when I dropped it off, the couple trips to and from the body shop did not add up. Very bad practice. My avg. MPG had gone down considerably, which leads me to believe that the vehicle was driven very hard. VERY bad practice. 4. The invoice that I received in the mail also did NOT list mileage that was on the vehicle when I dropped it off. Only the mileage that was on the ODO when service was completed. Another poor practice, and another reason for me to believe someone took my car joy riding. 5. The interior of my vehicle was dirty when I picked it up. I understand that the service guys may have dirty clothing, but they cannot leave dust and dirt inside of customer cars. My passenger side seat heater had been somehow switched on, and was left on when I picked up the vehicle. All of this lead to my overall dissatisfaction with the service, and the service department at Grand Subaru.My issue still has not been resolved as the Manager, Rich Drouin, has completely stopped replying to my e-mails asking for this disservice to be explained. WARNING- DON'T BRING YOUR CAR TO GRAND SUBARU!!

uswoj

Aug 26, 2012

We had a very positive experience when we bought our new Forester from Chris and Dan at Grand Subaru. They were genuinely friendly and seemed to want to give us as good deal as they could. We never felt pressured. They are knowledgeable and very helpful.Dan gave us a very good price via the e-mail and we bought our new car at that price with help of Chris few days later without any games,extra fees or any extra charges etc.

R. T.

Aug 9, 2012

Where do I start... They say here at Grand Subaru that " We will take care of you" and they do!After looking for an SUV for over a month, I finally found Grand Subaru. It was a bit out of my way, but well worth it. I found the car that I was looking for on their website and so I decided to make the drive out to them. Once I arrived Joe D' Andrea introduced himself and was very helpful and upfront with what he could do for me. Most dealers like to play the numbers games but not here at Grand Subaru... There is no BS. This is the easiest car purchase I have ever made. Because this was a used vehicle I asked Joe to have service take a look at a few things. I met with Anthony Rogers, in service, and he said "Don't worry we will take care of you." Again I was not disappointed! He was very patient and explained to me all that needed to be done. They addressed all the issues and "They took care of me."If all dealers were like this, dealers would not have such a bad reputation!5 Star Dealer !!!!!!

Subaru Legacy Owner

Jul 20, 2012

One cannot say enough good things about Dan Dndrea and Grand Subaru. But I will try. My car started having trouble starting in the winter of 2011/2012. I mulled over purchasing new or used. I requested an e-quote from Grand Subaru about a 2012 Impreza and Dan Dndrea responded with a very nice price under invoice. It took awhile but I finally started looking at a new car as an option. Dan was exceptionally patient with me and my many many questions (I like to know most everything about anything I buy). After looking for a car for 3-4 months, I finally put a deposit down for a 2013 Subaru Legacy mid-May. Please note that the 2013 Legacies and Outbacks only started showing up at the very end of June 2012his is how much trust Dan Dndrea and Grand Subaru had garnered with me. Dan went above and beyond what I expected, prioritizing the order so the car would come in with the first shipment of 2013. As many others have said, the pricing at Grand Subaru is very competitive. Dan didn try to upsell any options and made sure that the car had everything I wanted, double-checking so that there would not be any misunderstanding. Even after the sale, Dan was responsive and patient with questions. The staff at Grand Subaru is first ratehere is no pressure to buy and no fuss when you do. They don want to just sell you a car, but the car after that. Their service and attitude reflects this sentiment (also, Erik, the finance manager mentioned that they don work on commission so there isn any infighting). Theye also fairly quick; I think they would rather sell volume than gross profit. Seriously, there is no bs there. Request an e-quote from Grand Subaru. The price will be the lowest, and you won have to twist an arm to get it. Alright, I going to end here otherwise Il sound like a commercial for them. But it easy to say good things about Dan and Grand Subaru, well, because theye true. I will definitely be going to Grand Subaru for service (and my backordered fog lights!) even though Ie recently moved from Elmhurst to Wheaton. And definitely will buy from them for my next Subaru (provided Dan still there!).

ibbo

Jul 20, 2012

Experience with Grand SubaruOne cannot say enough good things about Dan DAndrea and Grand Subaru. But I will try. (Warning- long review although those are usually the most helpful, in my experience.) My experience with Grand Subaru included shopping for used cars, new cars and having my much older Subaru (93) serviced there. So Ive had a slightly broader experience with them then perhaps the average car shopper.My car started having trouble starting in the winter of 2011/2012. I initially looked for a used car, as I understood them to be a better value. However, due to your typical supply and demand, used cars in the first half of 2012 were scarcer than in recent years (due to the lower than usual leases from previous years), and the prices reflected that scarcity. I went to Grand Subaru to look at a used Legacy. Joe DAndrea, the sales manager, was very cool and let my friend and I drive a used Legacy as well as a 2012 model. He just handed me the license plate to affix to the back and let us go. There was no pressure to buy and he graciously and patiently wrote out his inventory and accompanying prices.During this time of shopping, I took my 1993 Subaru Legacy to be serviced there. Joe (Bednarek?), the service manager was very pleasant to interact with, and provided a reasonable estimate. He made sure that I understood what would have been done but wasnt pushy about any of it. I ended not repairing the old Subie, but was nicely surprised that it had been run through their car wash. (Also, theres wifi at the dealership so you can bring a laptop to surf the net while waiting.)A few months passed and I mulled over purchasing new or used. I requested an e-quote from Grand Subaru about a 2012 Impreza and Dan DAndrea responded with a very nice price under invoice. It took awhile but I finally started looking at a new car as an option. Dan was exceptionally patient with me and my many many questions (I like to know most everything about anything I buy). After looking for a car for 3-4 months, I finally put a deposit down for a 2013 Subaru Legacy mid-May. Please note that the 2013 Legacies and Outbacks only started showing up at the very end of June 2012this is how much trust Dan DAndrea and Grand Subaru had garnered with me. Dan went above and beyond what I expected, prioritizing the order so the car would come in with the first shipment of 2013s. As many others have said, the pricing at Grand Subaru is very competitive. Dan didnt try to upsell any options and made sure that the car had everything I wanted, double-checking so that there would not be any misunderstanding. Even after the sale, Dan was responsive and patient with questions. The staff at Grand Subaru is first ratethere is no pressure to buy and no fuss when you do. They dont want to just sell you a car, but the car after that. Their service and attitude reflects this sentiment (also, Erik, the finance manager mentioned that they dont work on commission so there isnt any infighting). Theyre also fairly quick; I think they would rather sell volume than gross profit. Seriously, there is no bs there. Request an e-quote from Grand Subaru. The price will be the lowest, and you wont have to twist an arm to get it. Alright, Im going to end here otherwise Ill sound like a commercial for them. But its easy to say good things about Dan and Grand Subaru, well, because theyre true. I will definitely be going to Grand Subaru for service (and my backordered fog lights!) even though Ive recently moved from Elmhurst to Wheaton. And definitely will buy from them for my next Subaru (provided Dans still there!).

Chegler

Jun 28, 2012

Grand Subaru was great in every aspect. No haggling needed on the price- just straight best price around. I live in Ohio and drove 6 hours to buy my Subaru Legacy 2.5. You never feel any pressure to buy it. Dan and his dealership were great on all follow up questions during the sales process and after the sale. I will definitely refer any friends from Ohio to check out his dealership. No one in Cleveland even came within $800 of his price. Very straight forward. This was the easiest car transaction that we will probably ever have.

edb7

Apr 19, 2012

If you are buying a Subaru, be sure to email Dan while you are searching for the best deal. He is an excellent sales person who will respond quickly, keep his word, and treat you with respect.Dan agreed to a price that beat all competitors in the area and had the car waiting for me when I arrived. He did not put unneccesary pressure on my wife and I. He informed us about our options and let us know that our "yes" or "no" is the final say and he wouldn't push for anything more. Dan also stayed committed to getting us out the door in time to get the kids to bed at a decent hour.Dan's prompt responses and friendliness did not disappear after our purchase was complete. He has been very kind in answering a few questions we had about features of our new vehicle in the first week of ownership. This guy is awesome.

xnc

Apr 13, 2012

This is my second Subaru I bought from this dealership. The first being a 2005 Outback XT - I was ready to buy at the Autobarn in Evanston, I had the price all set and went to the bank to get a deposit, and they SOLD it on me. I was gone maybe 4 hours. When I did another search, I found the exact car with the same options at Woody's Grand Subaru (at the time). I went in there with my Autobarn Evanston quote and they beat it by $500 in 4 minutes of walking through the door. No test drive, no nothing just get the paperwork ready!Fast forward to March 2012, I have been kicking around the idea of buying another Subaru for a long time, and Ryan remembered me back from 2005. I shopped around and got a great price from Autobarn Countryside, once again. I was having issues with my trade, while looking for a replacement, Jennings Volkswagen quoted me about 3k less than Rousch VW. That and I wanted a bigger car that the Jetta was and the Passat was more than I wanted to pay (over 24k). I went over and told Ryan where I wanted to be after trade and what I have been quoted for my trade at various dealerships (there was a 3k difference out there!). Like last time, the deal took about 3 minutes, with him beating Autobarn's trade-in offer and beating their price by $1000 WITHOUT me even disclosing the price that Autobarn quoted me. Also, their service department is really good. They still have the same 'kid' there from when I bought my Outback in 2005 (he's 26 now..).I told Ryan a long time ago that he made a customer for life out of me. If I didn't have a love for Jeep Wranglers, all my cars would be a Subaru. I cannot speak for the rest of the sales staff, but Ryan is a good manager.

Jungle Jim

Mar 29, 2012

I bought an Impreza through Dan D'Andre at Grand Subaru and picked it up yesterday. It's a great car and a great dealership. I went to 3 dealers after researching the car. Dan was the most knowledgeable about the car and offered it at a very good price without having to negotiate. The whole transaction took less than 45 minutes including testing my trade-in on which he gave me a great deal. The other 2 dealers didn't come close to matching his price without hours of haggling and Their trade in offer was a farce. I highly recommend Dan and Grand Subaru.

cjsubaru

Mar 6, 2012

My husband passed away suddenly leaving me with his brand new Acura MDX (Too big) and my Lexus IS 250 (Too small). I needed a vehicle that was large enough to haul passengers and cargo, but small enough for me to see over the dashboard and reach the brakes at the same time. I am 5'0 tall and have trouble finding a comfortable vehicle.The Subaru Outback fit the bill nicely, and I clicked the button on the Grand Subaru website asking for an internet quote. I received a prompt reply from Dan D'Andrea, which gave me a very good no hassle price and detailed exactly what other costs would be associated with the sale. I called Dan on the phone and asked a few questions. He was thorough and polite.Meanwhile, I took the Lexus and the Acura to Carmax for appraisals, and got surprisingly decent offers from them. I stopped in at Grand Subaru to look at the Outback, and chatted with Dan. They got a look at the Acura and I agreed to bring in the Lexus a few days later for them to appraise.I also took the cars to Napleton's Schaumburg Subaru for appraisals, and gave them the opportunity to make me a deal. When I drove the Lexus in for an appraisal, the salesman told me I'd have to come back another time because the manager who appraised the cars was in a meeting. Then I took the Lexus to Grand Subaru for an appraisal, and sat down with Dan to see what he was offering. The asking price of the Subaru was even better than the True Market Value price that Edmunds was showing. They offered me $2,000.00 more than Carmax on the Acura, and $1,000.00 less than Carmax on the Lexus. I asked them to meet the Carmax price and we had a deal. At age 57, this is the first time in my life I have negotiated for a new car, and the folks at Grand Subaru made it a very low stress, simple experience. They are just plain folks and I was extremely comfortable walking in there alone and buying the car.As for Napleton's Schaumburg Subaru, the difference in price between them and Grand Subaru for a new Outback and two trade ins? I couldn't believe it. $11,000.00. That is not a typo. ELEVEN THOUSAND DOLLARS!! I would recommend giving Grand Subaru a chance to make you a deal. They are polite, respectful, and easy to work with.

no nickname

Jan 13, 2012

I was dealing over the Internet with Dan and he gave me a very good quote. The day I was able to visit the show room Dan was not working and had directed me to the GM RYAN. Ryan and I discussed my needs and driving habits, test drove a 2011 STI. No pressure, just professional sales. We ordered a 2012 STI and it is due in late Jan. Simple, pleasant great guy. I had walked out of a SUBARU DEALERSHIP IN SCHAUMBURG SEVERAL MONTHS AGO SO PISSED OFF I ALMOST WENT AND PURCHASED A TOYOTA. I have five of them. This dealership is close to work and much more convenient for me. SUBARU ALMOST LOST MY BUSINESS FOR GOOD. I COOLED OFF AND STARTED MY SEARCH OVER AND FOUND DAN AND RYAN AT GERALD SUBARU IN BENSENVILLE AND CAN'T WAIT TO PICK UP MY GREY STI. THANKS FELLAS YOU HAVE A LIFETIME CUSTOMER.

simonwrx

Dec 23, 2011

After waiting for a couple of months for the new 2012 wrx I went back to the dealership to purchase the car. The experience was as smooth as it was when I first ordered the wrx. Dan was very helpful, gave me a good rate despite the mishap with my credit history, was very flexible wit the trade-in and stayed with me through the end even though he had to leave much earlier than when the whole buying process was over.

God Arm

Dec 10, 2011

We were fed up with the super high markups in the NH Mass area for used Subaru vehicles. I found a reasonably priced used Subaru Imprezza WRX at Grand Subaru. I was told they specialize in WRX and STI vehicles. After negotiating on the phone we flew out to pick the vehicle up. They picked us up at the airport (ORD). Everyone was super nice and professional. They helped to arrange great financing. I enjoyed dealing with Grand. No surprises, not tricks. I was told that no one makes commission so they all get along great.

rcrawfo2

Oct 22, 2011

I only dealt with Dan and the finance manager, but buying the car from Dan was awesome. I requested an online quote and the price they came back with blew other local dealers out of the water. I went to go pick up the car and no games were played the price they quoted was the exact price I paid. I will say the finance manager was a little pushy about the extended warranty (at one point he almost called me an idiot for not taking it) but I won't let his actions affect my review much, because Dan was easily the best sales person I have ever worked with.

simonwrx

Oct 14, 2011

I have been looking to buy Impreza WRX for a while for the right price and decided to wait for when 2012 models become available to order. Last week requested a number of quotes over the internet on the car and started working with different dealerships. Dan D'Andrea from Grand Subaru gave me by far the best quote. The next day I came down to the dealership and placed the order. It was the best car buying (ordering) experience I have ever had; Dan was very accommodating and honored everything he said over the e-mail, no hidden cost, no trying to sell what you do not need, no tricks, no BS. The entire process was very simple, absolutely pain free; it took about 20-30 minutes and I was on my way home. When the car arrives and I complete the transaction I will write another review. I am hopping the final process will be as smooth as it has been so far and I will be looking forward to be a loyal customer of the dealership, Dan in particular, for as long as I own a Subaru.

Marie1984

Mar 29, 2011

I love my 2010 Subaru Impreza four door WRX, thank you for getting me into my 1st AWD sports car. The WRX is always the leader of the pack on the road unless it a STI and car looks awesome sitting or running down the road. Grand Subaru worked with me for few days and spent the whole day with me to make sure I got into the car of my dreams. I have not been this happy in a car of my own in a long time. The dealer was good at keeping me informed on the deal and tried to get me the best deal and in the end when i got the keys in hand at the end of the night on the way home i hit the highway, the WRX took me for the ride of my life, and i just could not get over the power and handling with the AWD on the turns was awesome. Thank you Grand Subaru for the ride of my life. I am a Subaru owner for life now. LOVE IT. Your friend Shawn

Schwatmann

Jan 8, 2011

I recently bought a 2011 Legacy from Grand Subaru. Best car buying experience of my life. No pressure, no BS, amazing deal! My salesman Bill Nealis let me customize a build and gave me a price over the internet that needed no negotiation. Joe, the sales manager, got me significantly more than any other dealer offered me on my trade. They were both very patient and a pleasure to deal with over the three (!) months it took me to consummate. The finance procedure was a breeze and delivery impeccable. I cannot recommend this dealer and these people highly enough!

cubcadet

Jan 4, 2011

went into to inquire about a used car on their lot. sales staff seemed unwilling even to talk about the car. Asked about end of year incentives and they said 'none', even though I knew their were quite a few possibilities from reading the general Subaru website. didn't seem the least bit interested in making a sale or following up if something I was looking for became available. Overburdened? If so, just say so and make an appointment for me to return at a better time. They certainly did not appear busy as maybe only one other party was in the show room when I was there.

fener

Nov 8, 2010

I purchased this car from their website and worked with them via phone until the time of delivery. This was absolutely the worst experience from start to finish. The car was not in the condition listed on the website, they were not willing to work to get the car fixed. The vehicle had numerous body/paint problems when I owned the car. It was a newer car that I purchased. The vehicle had three nails in the tires when I went to pick it up. Had rust spots on the body that were not indicated on the condition report that they didn't even notice until I pointed it out when I purchased it. No suppport for subaru warranty work numerous wasted hours driving back and forthto get the car "serviced" only to find more of the same issues with the car. I ended up selling the car for a larger vehicle and tried to get back the money for the extended warranty I purchased and three months later still haven't gotten the money back. This is by far the worst dealership i've ever dealt with and will never do business with them again. All they want to do is sell cars they don't know the product or care about the customers.

k9fe

Oct 19, 2010

Got a good price on the web from them on a Forester 2.5X Premium. Came in 4 days later and test drove the Forester I was quoted on. Put a deposit down to hold the Forester. A totally painless no pressure sale with the lowest price I found after a week of research on the web. No hidden charges or fees. No surprises at all. Working with Bill N. as my salesman was a pleasure.

jamiecamp

Jun 30, 2010

They no-showed 3 different times, to pick up my car and fix what was agreed on. Joe the manger, called my home and accused my family of stealing his "$300.00" pair of sunglasses from a loaner car. They drove my car through an iPass, with-out paying, 2 times. Then sold me a car they said had the "110 point inspection, everything passed at 50% or better." When actually both front and rear brakes were at less than 1MM. I contacted them to discuss this matter, and Joe laughed on the phone at me and called me a liar! Joe not only was, not willing to help me, he would not transfer me to the General Manager or dealership owner. I contacted Subaru directly, they took care of the situation!!After contacting Subaru costumer service, Grand Subaru finally contacted me to try to resolve the problem. It was already taken care of by a different dealership. The General Manager Ryan, then defended Joe on all counts! Stay Far Away From Grand Subaru!!!!

Bryan B.

Jan 29, 2009

I was so impressed with this dealer that I've been posting a positive review anywhere I can.You can see my review on Yelp for more details (my name is Bryan B) but I was very pleased with the entire process of buying a new car at Grand Subaru. I did a lot of research and really felt like I was well-prepared for a long haggling process and underhanded dealing, but Benny's first offer was surprisingly close to what we'd hoped to pay and we were able to get exactly what we wanted for a very fair price. We could have haggled more, but I appreciated his honesty and transparency.He did talk us into upgrading our warranty, but we put a lot of mileage on our car and it was worth it to us. Maybe another dealer could have beat the price, but the experience was entirely pleasurable, we got a reasonable deal, and we feel great about our new Subaru.

blkRX

Oct 18, 2007

I was looking for a new Subaru wrx sti . kept going into dealerships that just treated me like complete scum. just because i look young they thought that i couldnt afford a new sti. Andrzej at Grand Subaru was different. walked up to me . shook my hand and treated me like a buyer and with respect. we spent a good hour talking about subaru performance parts and he really seems to know what he is talking about when it comes to those kind of things. i would recommend this dealership to anyone. treated right , great price and service is a+++++++++++

laf1157

May 29, 2007