Used Cars for Sale at Grapevine Chrysler Jeep Dodge in Grapevine, TX

Txcubfan2

Apr 26, 2016

Go see Jack Ridley. He was great through out the entire process

deputy dowg

Apr 1, 2016

I felt comfortable buying there Brandon was very friendly and informative. did not seem to want to tell me apr though till the end. I would send others there though to buy . everyone at dealership very friendly.

Adel

Mar 28, 2016

The guys are nice and helped me to get a good deal for my new 300s . Thank you William.

Sharon Nolen

Mar 17, 2016

My daughter located a couple of used vehicles that she wanted to check on. When she went to the dealership they showed her those vehicles and another one that she wasn't aware of. She really liked that one and asked me to go back and look at it with her. Renae was very helpful both times. She was very thorough and service oriented. After deciding to purchase the vehicle, we went to talk to Dilon(spelling?) in finance. He had everything ready at the payment level she had been quoted; but, he told us he wanted to work on it some more. To our very pleasant surprise, he got the payments down by $80 per month (same number of months) by continuing to check on better financing options. We felt that he went above and beyond what was expected. We were very happy with our dealings with both Renae and Dilon.

Katy Dellis

Mar 16, 2016

They always take great care of me here. They never try to sell me something I don't need and I have also found that certain parts and services are cheaper than elsewhere which busts the myth of the dealer always being more expensive. I get great service, great prices and Mopar Certified parts.

Wendy Hernandez

Mar 11, 2016

This is where I bought my Jeep. I am now a Jeep lifer. I had a bizarre incident with my Jeep and Chris in repair was very professional and I would never go to another Jeep dealership. Thank you Chris! Wendy Hernandez

Darrell Fontenot

Mar 2, 2016

My truck buying experience here was fantastic. No hassling about pricing & no issues with my trade in. Financing went very smooth & I even got a phone call a week later asking me to come back in to resign my contract because they got my APR lower which in turn saved me about $20 less per pmt. I couldn't be more happy about my experience in dealing with this dealership. I will definitely be looking at coming back as a repeat customer when I am ready to purchase again.

Scott Young

Mar 1, 2016

Dennis and Scott are the best I have ever dealt with. This is the first time I have ever ordered a truck . And these guys made it perfect. Can not say enough about Ben and the entire crew at Grapevine dodge.

Petroman59

Mar 1, 2016

Great staff. Efficiently processed the deal in a short time.

Melva Avinger

Feb 24, 2016

We are usually a Nissan family but my husband wanted to take a look at a Dodge Ram so we stopped in, and we left with not 1 but 2 vehicles :)! Brandon was awesome! Helpful, nice, and full of knowledge the perfect recipe for a great car salesman. Every one was awesome there, if your looking to buy a vehicle do your self a favor and stop by.

PaulaFt.W

Feb 1, 2016

My husband and I have purchased here before and probably will again. It is always a pleasant experience, fair prices, and (previous) great service.

zandra

Jan 30, 2016

Joshua was very friendly helpful and professional. He kept us informed during the servicing of my vehicle. The cashiers were very friendly also. Grapevine Dodge is the only place I will trust to have my car serviced.

Jessica Ely

Jan 27, 2016

I was impressed with my Sales Associate Stepanie. I didn't think even with a preapproval I would get approved. Stephanie placed my mind at ease and the process went incredibly smooth. The car I got is awesome and in great condition. When we got to finance I was expecting it to fall through and it did not change. I'm really happy I decided to open the envelope. Out of all of my car buying experience I would recommend anyone I know to Grapevine Dodge, Chrysler and Jeep.

Eric K.

Jan 27, 2016

Thanks to everyone at Grapevine Dodge. Everyone did exactly what they said they would do. Nick the salesman was professional, Andrew was proficient in finding the correct lender and the best financing option, and Scott was fantastic in finalizing everything. It truly was the best experience I've had in purchasing a vehicle.

JB

Jan 23, 2016

Unable to get a price on a used vehicle- got a ton of runaround instead. Spoke to a gentleman after the fact and found out that the employees are "encouraged" to right their own reviews on websites! Dirty- but after trying to deal with them - felt like the 80's all over again. Won't be back until there are Major changes. I'm sure there will be soon, that kind of poor practices in this area - the dealer doesn't last long.

Dena Harrison

Jan 22, 2016

Phil took very good care of me. I am a lifetime customer of Grapevine Dodge.

CJM

Jan 13, 2016

I never write negative reviews but in this case had no choice. Looked at a used car but could never get a straight forward price. Very sketchy pricing with unlisted add on pricing/charges not seen on cars.com price. I called to speak to manager to relay my concerns but have never heard back. Please know I do not say this lightly-I would avoid this dealership

Charlie the Jeep

Jan 5, 2016

We did our research and fell in love with the Cherokee. By far Grapevine CDJ already beat other dealers' pricing and had a huge selection. Tony in Internet sales was very helpful via email and placed us with David for the rest of our sale. David was great at showing me all the features and making sure we got the best deal possible. Then we went to finance where we met another friendly face that was great at explaining everything we were committing to and getting with our purchase. We will be back for our future jeep needs!

Sandeep G

Jan 4, 2016

Great Price! Great Service, definitely will recommend this dealer, Salesman was cool and friendly, I bought Cherokee trail hawk and my experience with dealer was very good right from my first inquiry to final deal !

Challenger Fan

Jan 3, 2016

found everyone at the dealer good to work with including the general sales manager that I talked to several times AND the Chrysler rep that happened to be there the day we were purchasing. Sales staff (James Lehr and Mark Livingston) were excellent. Knowledgeable, helpful and worked hard for the deal. I would recommend the dealership and their personnel.

Breanna B

Dec 23, 2015

I purchased a 2016 Jeep Cherokee. Joseph Grant was the perfect guy to help me in this process! He helped in finding the perfect Cherokee in the lot that met all the needs I was wanting. He did an amazing job in getting me to the price point I wanted to be at! Definitely ask for Joseph when you go here!

Dewayne

Dec 22, 2015

I enjoyed working with Lewis Diaz on our new 2015 Durango. He was not a pressured salesman and treated us with respect. He was a pleasure to work with. We wanted a car that they did not have on the lot so, we had to sign a contract before they could even get the car to the dealership which we did not really want to do. Which means that even though we seen what the car had on it, on paper it was still hard to visualize what it really had until it arrived. There were some items not on the car that I thought it had and understood it probably would have. We were not told before our new car arrived from another dealer with 350 miles on the car that it would be driven here and not hauled on a truck. We wanted a new car with virtually no mile and paid the price for that. They did however take the time to repair a few minor problems that were wrong on the car when it arrived. There is one repair I wished I had told them to just replace the rubber piece since you can still see the grooves. The process of approval and price was pretty seamless compared to most dealers. Overall I would recommend Grapevine Dodge, just make sure to ask all the little question before you sign the dotted line. PS, There is a lot of spider webs up high in the windows of the new car show room.

CommanderDude

Dec 20, 2015

This was a follow-up service from someone crashing the front right side - fixing things Service King totally missed. Grapevine Chrysler Dodge Jeep did an excellent job of this. At the same time, they worked three recalls. One recall included getting new key fobs. Excellent, it seems.

Cherokee

Dec 19, 2015

Great service area. They performed the service needed and were very cooperative in every way. They stand behind their customers and seem to do quality work

frank hooper

Dec 19, 2015

work was fast and accurate nice job will come back I want to deal with challenger but not at the prices you have.lets deal or forgetit

Ms. Caldwell

Dec 17, 2015

I purchased a 2015 Jeep Patriot in July and was so happy with my purchase and the way I was treated minus being a little impatient, but I get it. It's a business. I basically found the car prior to coming in and was able to work out everything once I was there. I ended up totaling my Jeep just a couple of weeks ago and came back to Grapevine to get a new car. I was a little worried about all the kinks being worked out between my insurance, lienholder, gap, etc. on the old car before purchasing a new on, but that really was not a huge issue for me. I was able to purchase a newer version of the same car the same day that I went out there (so glad) and was really happy with my new 2016 Jeep Patriot. Negotiating was not my favorite thing to do, but I'm glad that it worked out and I really appreciate Brandon's help and Mr. Arceneaux in finance. I would recommend this dealership to anyone and recommend they go in knowing what they want and knowing all the fine details with the process!

Matthew

Dec 17, 2015

Joseph was excellent from the moment we set foot in the dealer. No pressure, very informative and knowledgeable about the vehicle. He showed us every feature and how to use it or program it. We are very happy about the treatment and his attitude toward us. Definitely will recommend the dealership to friends and family.

smsooner

Dec 15, 2015

I recently purchased a new Jeep Grand Cherokee from Grapevine DCJ. I had a great experience. Although they were initially hesitant to come down in price to comparable vehicles at other dealerships, they eventually came down to a fair price. The buying process was easy and everyone at the dealership was friendly. I also enjoyed working with my salesman, Aaron Raney.

Mr,, philip cruson

Dec 8, 2015

Philip was Great service and really nice to all customers , when I need my car service I just go there

Rob

Dec 1, 2015

The whole process beginning to end was handled superbly! Gavin was knowledgeable, patient and completely focused on making sure I was well taken care of. Deal was great too! Would highly recommend this dealership.

Grapevine Chryser/Dodge/Jeep/RAM

Dec 1, 2015

I felt no pressure at all from the salesman he took his time to show me the car and made a few suggestion and options.

Robert and Amy Graham GBR

Nov 24, 2015

We arrived at the dealership late on a Saturday night after looking at trucks all day at various Dallas dealerships. Upon our arrival I presented a print out of the vehicle that we were there to look at to Shaun Livar he reviewed the document and immediately said we were at the wrong dealership but he had the perfect truck for us if we wanted to look at it. We looked at the vehicle and found exactly what we needed. We negotiated a price point and completed the financing that very night with Joshua Zimmerman. Both Shaun and Joshua went above and beyond to accomodate our needs and meet our high expectations. Every dealership in Dallas could learn a thing or two from these two gentleman in regards to Integrity,Honesty, Efficiency and above all Customer Satisfaction.

Walt

Nov 17, 2015

Buying process was way easier than at other Jeep dealers. I came prepared and my preparation was recognized by sales manager. Closed deal same day at a much better deal than competitors. Competitor tried to sell a cheaper Jeep vs yielding any on trade value. Grapevine also had real chairs for me to sit in vs hard benches at other dealer.

M. Henson

Nov 13, 2015

My experience with this dealership continues to get better with each visit. I originally bought a new 2015 jeep wrangler limited in august, but really wanted a different color that what was available. the manager told me he would work a deal when the new 2016's came in the color I wanted. he kept me up to date on the expected ETA and when it came in he kept his word by taking my 3 month old 2015 and giving me a great deal on the 2016. Kirk Wilson and Aaron are great car people to work with. M. Henson

Greg Capson

Nov 2, 2015

Purchased Grand Cherokee- Was an easy process that took less than 2 hours. Brandon Flem made the process easy by listening and understanding my family's needs- Although the vehicle was not in stock, the vehicle was found and delivered with 48 hrs- experience was quick, easy with no pressure- Thank you

JRS1492

Oct 29, 2015

2nd truck from GV. Did my research, showed up knowing what I want and they made it smooth and easy. Left with a good deal, fair trade and the exact vehicle I wanted.

Mychelle73

Oct 15, 2015

I had a very great experience with grapevine dealership. I have been trying to get a car for months everyone wanted ridiculous amounts down, but they stuck to what I could afford as well as my down payment and I was able to get a 2015 Ford Focus even with my challenge credit. I will recommend them to anyone Toni was great and Stephanie was awsome. Loved everything about the dealership!

Mr B

Oct 1, 2015

I initially inquired about a car that had a very good price on their website and got a pretty quick response from the saleswoman. My needs were very simple, I wanted to see a few pictures of the car and then negotiate a price on it. My salesperson was extremely kind and worked with me, but took forever to send the pictures. By the time she finally got them to me I needed only look at them for a bit and then I made up my mind that I wanted to go for the car. While she was nice and helpful, she continued to put everything off. I finally got tired of waiting for her to return my calls/emails and emailed her the offer I wanted to make that I was already willing to do the morning of the day before this. When I finally got the response it was to inform me that the car had sold the previous evening. Had I been able to make a deal with her in the morning, or even the day before that (like I had intended) she might just have gotten a sale, and I would have gotten the car I wanted. Very unhappy that I missed the chance to get this car because of poor communication. Take or leave this review, just thought I would share my experience.

Jose

Sep 30, 2015

Purchased a brand new car Lewis did everything he could. Now I'm driving a brand new dodge.

Jimmy & Teri

Sep 29, 2015

Grapevine Dodge is so great on so many levels! Last week we bought our 5th vehicle from manager Kirk Wilson and his excellent team of people. John from sales never pressured us (we've never felt the least pressure from anyone there. Whew! That's a relief!). He knew all about the truck and truthfully told us what we wanted to hear and even a couple of things we didn't want. Christine has always been so good about follow up and information. She and John really know their stuff!! Allen was as always right on top of our fanancials. We traded our 2010 ford for a 1/2 ton Ram in 2012 (we LOVED that truck!). Then we bought a used Lexus. Last year, We traded our 1/2 ton for a 2015 3/4 ton Ram (the same Longhorn package, we just needed something bigger) and last week we traded the Lexus in for another 1/2 ton Lonestar (most gorgeous truck on any road) Ram. We couldn't be happier with every one of the vehicles we bought from grapevine. It's well worth our long drive there, for the best bargains in Texas! We also keep going there for the good people working there. My family have bought a lot of new cars and trucks, but we've never been loyal to a company like we are to grapevine. They are just the best.

Nala

Aug 26, 2015

Very good and professional staff. Bill Lawson is an excellent salesman

Ms. Berry

Aug 12, 2015

I thought my experience was going to be poor because initially when I drove up on my appointment day, without any questions I was told I would need to come back 30+ days because they were booked. Soon after I informed the sales advisor that I have already confirmed my appointment for the day of and I will be expecting service promptly I was finally appointed to an EXCELLENT service advisor. Nona James. I was in and fixed with in 2 days (my compressor was broken) she was understanding, friendly, great customer service and welcoming. Whenever I return she will be the only one I request.

Doug

Feb 8, 2015

The Service Adviser, Joshua, was very professional and personable. He gave an estimate for the work that needed to be done. He kept me informed and the work completed was actually less than the original estimate. My Jeep was returned to me clean and ready to go when I arrived at the service department. I have always had service work on my Jeep her and will now be taking my wife Challenger there for service calls.

Teri & Jimmy Ballard

Feb 7, 2015

We are in our fifth truck/car (this week) to buy from Kirk Wilson. We keep coming back for a litany of reasons, only one being; his customer care. I don't know how else to put it, he seems to cares out our best fit. The store is beautiful, everyone is very nice. The dodge trucks are great! Mark did a great job helping us out this time.

Reg18ESC

Jan 28, 2015

Grapevine CDJR did a great job providing a wonderful customer service when purchasing vehicles for our fleet.

PAUL G.

Jan 21, 2015

FIRST NEW VEHICLE I'VE PURCHASED FOR MYSELF,THE GUYS WERE GREAT,THE ATMOSPHERE WAS FRIENDLY,AND WAS IN AND OUT IN NO TIME,DRIVING AWAY IN MY NEW TRUCK ! IF YOU ARE LOOKING FOR A GREAT DEALER,THIS IS THE PLACE YOU WANT.

Dale H. Brancel, DO

Jan 10, 2015

Having someone like Peggy Chaney take care of you is like having a family member as your personal service consultant. She always makes it seem so painless.

GQ Fitness

Jan 9, 2015

I have to say this dealer has Excellent customer service. I have been shopping for about 5 months for the perfect Jeep and Grapevine Jeep did everything to make sure that my deal went smoothly once I located my vehicle. I went to other dealers and got no service, low balled on my trade, or they wouldn't uphold online prices. I had excellent service from Bill Lawson who worked with me on my entire deal over the phone so I could sign and drive during lunch! I would highly recommend this location and will purchase more vehicles from them. 3 Dodge Duallies Jeep Wrangler Unlimited

Spartan Fan in DFW

Jan 5, 2015

We took deliver of a new 2015 Chrysler 200S on December 30, 2014. We are very happy with our purchase experience. Our salesperson, Andrew, was very professional and made sure that we were completely satisfied. We had shopped at another local Chrysler dealership in the DFW area and we would definitely recommend Grapevine Chrysler Jeep to our friends and family.

Bill

Jan 4, 2015

Good choice of vehicles, good price, friendly service, nice facility

Larry Brown

Jan 1, 2015

Went to Grapevine Dodge based on Internet pricing on a truck. Very pleasant people and atmosphere from time I arrived until time I left. Salesman worked hard for the sale and even helped me unload my old truck and transfer to new truck

wade

Dec 26, 2014

Great experience, mark is a great salesman. Highly recommend grapevine.

BowieGal

Dec 24, 2014

Mitchell was very attentive, and worked FOR me to get what I wanted. Alan in Finance was great at explaining everything and handling all the details. I generally HATE the process of buying cars, but they had the one I wanted, and I drove 2 hours to get there (3 to get home!) and they made it all worth it. It was actually an enjoyable experience! Even though they are 80 miles away, I will go there FIRST next time I'm in the market for a new car!

Anthony Elliott

Dec 24, 2014

Great experience will definitely use grapevine dcj in the future.

cindy

Dec 23, 2014

This is my first Jeep vehicle. I've only had it a couple of days, but I absolutely love it!

Max71

Dec 19, 2014

this is my second new car this year at this dealership, R.J. was always able to accomodate my request and make the process easy and confortable! Allan at finance is phenomenal to help you with the best rate!

Chris E

Dec 9, 2014

Just purchased a 2014 Ram 1500. I am not a fan of purchasing new vehicles. The entire process just seems to be gut wrenching. However, this transaction was excellent. Sales team, manager, and finance all worked to get me more vehicle than I expected for less money. Really gave me the impression that they were listening to what I wanted. A great dealership. Thanx to all.

GTR

Dec 3, 2014

I just bought a 2015 Journey at this dealer and the experience was good. They showed me everything they could about the unit and fought for me we the banks to get me the deal i was looking for. Thanks!

FreddieJ

Nov 27, 2014

Best service any Chrysler owner can get. Wouldn't take my Jeep anywhere else.

shawnda ross

Nov 26, 2014

worked hard to get me a good deal. wanted to make sure I was a satified customer and gave me a fair dollar amount on my trade in. they wanted my business and treated me very well. I recommend them.

Dana

Nov 7, 2014

John Ward and the group from grapevine dodge were very patient. We had a lot of questions about the 2015 Jeep Grand Cherokee. With all the options available, John was very knowledgeable and helpful. When we picked up the car everything had been gone through and was perfect. Thank you John

John Cole

Oct 31, 2014

Fasted car deal ever. I only buy new and sometimes it takes forever. Allen Salyers was friendly and helpfull a person I've ever worked on a deal with.

ljn1201

Oct 28, 2014

Purchased my 2013 200 from Obi in January 2013.......smooth transaction! Every visit to GCDJR for maintenance on my car is ALWAYS perfection. My car now has just over 20,000 miles and I just had it serviced oil change/tire rotation etc., this past Saturday. I was helped by Ebby. He was so professional and service oriented. I watched him interact with many customers while I waited. He approached each customer with conversation and treated them like they were family!! Go Ebby! Keep up your excellent work! You may not have interaction with EVERY customer, but we are all watching!! I could see you genuinely care about your customers! That means alot.

Chrysler 300 Driver

Oct 26, 2014

My salesperson Peggy, was very knowledgeable in her craft, she determined the problem before a mechanic looked at my car. The service was excellent and I admired how much she knew about cars, the service made me feel like I was treated fair. Peggy help me with a rental car and went beyond her duties to make sure I was completely satisfied.

T. VanZant

Oct 16, 2014

Amazing customer service, and amazing staff. They were very helpful, and got the price for the car I wanted into acceptable range in no time. 5/5 Stars for these guys. Recommend this place to anyone!

daniel

Sep 24, 2014

I got the vehicle at around the price I wanted but had to negotiate for almost 2.5 hours. Sales staff was friendly but the sales manager didn't want to give in at the price I wanted to pay. That process was frustrating. They finally got it where i wanted it but it was a struggle. Kudos to Brandon for hanging in there for me.

New Jeep

Sep 14, 2014

Truly wonderful new car buying experience. This is saying something, as in my experience, car-salesmen are less popular than Dentists! The sales staff at Grapevine Dodge/Jeep were friendly, low-key, no-pressure, and a pleasure to deal with. I would definitely recommend them to anyone looking to buy a new vehicle.

Corey Poche

Sep 14, 2014

What can normally be a head-throbbing experience was so well handled by salesman Justin Ortega and sales manager Allen Salyers. These two made the process relaxing and actually enjoyable. Love my car and love it even more that I received such great service

Satisfied customer GW

Sep 10, 2014

I bought my 2006 Dodge Ram 1500 from these folks & have had all maintenance done by Grapevine Dodge. They have done great work & have treated me well on every occasion. I will buy my next truck from them. When I ware this one out.

Rock Crawler of Grapevine

Sep 6, 2014

We bought our 2010 Jeep Rubicon Unlimited here in 2010. I have since had preventive maintenance and minor repairs conducted here. I now have a good basis from which to write a review. The buying process that we experienced was the best of any of our car-buying at other dealers. The amount we settled on was indeed what we paid; no last minute "gotchas" or shady tricks--we appreciated the integrity and respect that was shown us. The repairs that I've had done as well as the preventive maintenance gave been much better than what I've experienced at other grand dealerships and independent shops. Pricing was fair and again, no surprises.

Ram Truck Buyer

Aug 26, 2014

We had a good time with the guys at Grapevine. The buying process doesn't have to be torture, these guys are awesome. Go ahead and give them a hard time, they can take it.

DJC

Aug 25, 2014

I live about a 2.5 hour drive from this location and called about a used truck for my son. Called on a Friday morning to verify the truck was still available and told salesman what time to expect me that day (had to work Friday morning, so couldn't leave until afternoon). Called salesman before I left Tyler to update him on arrival time. Spoke to him about 10 minutes before arrival. Was informed by salesman when I arrived that truck just sold. Told salesman I was upset, not at him, but for the wasted time and money. About a 3.25 hour drive thru traffic back home. Wasted about 7 hours of time and $60.00 in fuel.

Robert Cole

Aug 20, 2014

08/13/2014 My wife and I decided we were ready to trade in her 2010 Chevy Traverse, we went to Grapevine Ford and were approved (so they say) we picked out a 2015 Ford Taurus (not her first pick) so we decided we would look around and we looked on line and she noticed the 2015 Dodge Charger.. She was taken aback.. We went up to Grapevine Dodge and test drove the Dodge Durango as well as the Charger and she decided on the Charger. Brandon our salesman, was AWESOME! He worked on some numbers about 10 or 15 minutes.. came back with good news.. a small down payments with the trade (that had a lot of negative equity in it) we could and did drive off the lot that day. Honestly, I think we spent maybe an hour and a half there total.. This included test drives, financing ect.. Scott (Finance Manager) took his time and shopped for us the best deal. Before signing all the paperwork he asked several times if we were 110% satisfied. At Grapevine Dodge they make you feel at home, they take their time with you and NEVER rush you.. I have been buying new cars for the past 10 years and this was by far the BEST SERVICE EVER!

Downtown Dallas

Aug 15, 2014

I purchased a Wrangler Rubicon on 8/9. Great price on the Jeep, process was smooth, John was great to work with as was Alan. Crazy to say but we actually had fun. YMMV, but we had an excellent experience. I have been through about 5 different car dealerships in the last 10 years purchasing / leasing cars, this was my best experience. I have already recommended this dealer to colleagues.

JessLo

Aug 10, 2014

I was referred to this place by one of my good friends. I called the sales guy and told him what I was interested in and how much I had to offer. When I finally showed up, he didn't try to sell me anything more expensive than what we had finally agreed. The process was not hectic or long. I was very satisfied that I got what I wanted!!! Very nice people!!! Definitely check it out!!!

Happy Customer

Aug 1, 2014

Great experience from start to finish. Everyone from the sales associate to the finance manger were/is exceptional. They went beyond all of my expectations. I would definitely recommend them to anyone/everyone.

Frank Baer

Jul 10, 2014

I have already referred customers to the dealership.

Randy B

Jun 27, 2014

Spenser was a very good sales man. No high pressure. Good price on the car.

Gabriel

May 29, 2014

This was the very first time of purchasing a brand new car. I must admit I was nervous, but as their sales representative Bill....He was very helpful and understanding of my vehicle needs. I was looking for a brand new Dodge Charger, in which he located the car then we've took a test drive. Bill took the time to help me understand the cars features and how the buying process works. Their finance representative was very patient with me helping in to get my payments to be within my budget. Above all else....I was completely satisfied with the buying options along with the quality service to helping me reach my vehicle needs.

MM

May 20, 2014

Buying a car is never easy but this was as good as it gets. Team was helpful and courteous.

RobP

May 14, 2014

Went in for a standard oil change, tire rotation and state inspection. Staff was friendly, competent and expedient. Location was comfortable to sit and wait in, free coffee and great views of many Vipers! Thanks!

Michael Cook

May 9, 2014

Everyone has a different experience.....some people have unreal expectations. But I can say from the buying experience to my service experience they have been top notch. The buying process was simple and straightforward. The monthly payment I was given has everything added in from the gap insurance to the extended warranty. Of course, if I didnt want any of that stuff it would have been taken off. But I knew going into this buying process that I wanted those things. And it fit within where I wanted to be per month. They did a great job. The service experience for my first old change was great. It didnt take them all day to get it done. 45 minutes at the most. They did the 60 point check plus hand washed and vacuumed my car. Its the small things that I like. Great job. Keep it up.

AJ

Mar 29, 2014

BEAWARE- Bait Car Tactics Beware of shady practice at this dealership. They operate with poor business practices My Experience, Bait car - They posted pre-owned an ad on multiple website at competitive price. When I called to check availability, they confirmed invited. I told em I will be coming from North Dallas, an hour commute. When I got there car was apparently already sold couple day ago. Salesman tried to hustle to sell other car that I wasnt interested in. Why Avoid them? After the incident, I emailed them to share my experience, their director responded, claiming it was actually while I was on my way, a different narrative from what I was told when I was on lot. It has been over a week since this incident and car ad (Stock# AF014889) is still live on all websites. I called again, just to check, I was pitched the same line. My 2 cents... be aware of this dealership, poor business practice. I am taking time to share my experience so you can save yourself headaches... look for other dealer with better business practice. Thank you. P.S. atdealer, dont bother contacting me.

CPrice

Mar 11, 2014

I first viewed the wrangler that I bought on cars.com. I arranged to test drive and get figures on the vehicle to see where I would be at as far as affordability was concerned. Everyone from the sales associate to the finance manger were/is exceptional. They went beyond all of my expectations. I would definitely recommend them to anyone/everyone.

Jacnbac

Mar 5, 2014

This was my first time here as I just acquired my Jeep. I brought it in because of a recall that I got. The people I dealt with were very courteous and helpful. I will definitely bring my Jeep back to them if I need to.

Jeep-on-a-GO

Feb 27, 2014

In addition to a great deal, all persons involved were courteous. We never felt pressured at any time. Would recommend to anyone.

Double D

Feb 27, 2014

Overall a pleasent experience. Played hardball and got the deal we were looking for. Thank you.

Carol

Feb 12, 2014

I had never been to this dealership before so I didn't know what to expect. I went in and met someone that introduced me to Eddy, the service person I was to deal with. Eddy was fantastic! He let me know about every step my car was undergoing. Since I hadn't had it serviced in quite a while there was a lot to do. He told me what I needed done and what I could put off. He was fantastic. So were the service personnel. It's like driving a new car. I'm very happy with the service here and won't take my car anywhere else.

OE

Feb 9, 2014

The people at Dodge Grapevine are awesome. I wanted a new Jeep Cherokee and everybody kept turning me down due to credit issues, but Mitch and Allen at Dodge helpede get in my new car. Love that place!

kdhranch

Feb 8, 2014

Overall GREAT, Dennis Thomas was able to change, fix or correct anything we wanted in our new jeep purchase. We were so happy with the quality of care, prices, service from entire dealership and quickness of the purchasing process that my daughter bought another jeep at the same time. They were able to locate and deliver the Jeep we wanted with all the extras in a matter of a couple of days, we go in sign papers with good interest rates and drive out quickly We have been getting our business and personal vehicles from Dennis and Grapevine Dodge for over ten years and plan on returning when we need another even though they are an 8 hour drive one way!

jennclem

Feb 6, 2014

Great Customer service. Sales staff very friendly, knowledgeable, and professional. Buying process: Long, but staff was friendly and professional. Faciity: Very nice! Clean and neat. Snack area. Nice showroom.

Jeep Lover

Jan 28, 2014

My 1998 Jeep Cherokee has been serviced twice. I have been pleased with the help of Peggy Chaney who gave me an early evaluation and estimated cost (for several problems) which was accurate after a full evaluation was done. She also arranged for me to have a free car as the work took several days to complete. She was honest and informative and considerate of my situation. The other staff were helpful but I did not have as much contact with them.

Max Sgarbi

Jan 26, 2014

The process was flawless went there to check some pre owned jeep and few hours later drove home in a brand new car! Ron The salesman made my experience excellent! If you are looking to update your ride give them a shot and ask of Ron!

bigmikeisme

Jan 23, 2014

Most cars have dealer adds now days. So get over it. I had very positive experience at this dodge dealer. Price was very competitive and they didn't okay any games. Finance was excellent as well. Would send everyone to this place.

JKer

Sep 7, 2013

Contacted internet depart regarding a new Unlimited. Was sent an email with the cost of the vehicle. Sales person later contacted us and informed us that indeed the price quoted was the cost of the vehicle and wanted to know when when we could make it in. A couple of days later we spent the entire afternoon with the sales person only to find out the the cost was not the 'actual' price. They added silly items, like locking lug nuts, for 16" steal wheels, window tint (way over priced) and other inconsequential items that amounted to the sum of about $1200. These 'dealer added options' were never included in any email or prior conversations. Though the email did specifically say, as do the websites, price does not included dealer added options, it should have been conveyed during the phone conversations when asked specifically if the price received was the out the door cost of the vehicle. The final numbers they presented offered us $4K less for our trade than ANYONE else had, to this point, offered us. The sales person kept insisting that all of the updates to the new Jeep were such a great improvement over our current model, JK, that it really was a great deal and we should focus on that and not the trade allowance. We got up to leave so the sales person ran off to retrieve his Sales Manger. The Sales Manger, Chad, reiterated what a great deal we were receiving. He insisted they really wanted to do business with us, but yet failed to acknowledge that this was not as good a deal, as he believed. Needless to say we departed and have since purchased a new Jeep from another local dealership.

Txhorns13

Aug 15, 2013

Was interested in purchasing a wrangler unlimited from this dealership. Took 2 weeks for a sales person to actually call me back, then all they wanted to do was play the car game. They should just put a sign up on the dealership saying "Let the Games Begin!" I will never purchase a vehicle from this dealership. Take heed in the ratings for this dealership.

Caleb Warner

Jun 26, 2013

When I came to just check out a truck, I had no idea that I would be driving it off the lot that same day. Everyone was genuinely kind and also very patient and helped to educate me on pros and cons of purchasing cars in different financial aspects. Needless to say, they made it happen and I could not be any happier and satisfied with my new truck and the staff's help to go above and beyond to help me achieve what I thought was unlikely. Thank you guys!

lmunk

May 20, 2012

I went in yesterday to buy a Jeep. I was told that I could get 0 percent interest and the only fees would be tax, title and liscense. When I got back to financing, there were charges added on that were not agreed upon. When I asked about the charges, I was told everyone has to pay them. I already had the coverage with my insurance company with the exception of spill protection. It's a jeep with holes in the floor, why do I need that? Buyers beware of added charges!

Bones

Feb 2, 2012

Poor selection and bought at Huffines for price and service.