Used Cars for Sale at Gray Daniels Ford Lincoln in Brandon, MS

J's ford

Apr 30, 2015

I wanted to say how much I appreciated the SUPER vehicle service I received from Gray Daniels Ford. I had an excellent service advisor(Jason Massey) who advised me as to what my car needed and called to give me an update. I was pleasantly surprised my car was ready so quickly. I am definitely one happy customer! My car is happy too!

bigtruck66

Apr 6, 2015

While I knew what I wanted, Jeff Caron helped me find it on the lot and worked a better deal than I expected. He followed up the day after to answer any questions I might still have and was a pleasure to do business with. Thanks, Jeff.

Roush510

Nov 26, 2014

Bought a used 2009 mustang roush p-51b. Was happy bout the price and dealing with the salesman and everything. The problem came when the clutch started slipping after 2 days of having the car. Took it back to them and it took them close to 2 weeks to figure out what was wrong with the car and it was the clutch,flywheel,and master cylinder. They have had the car 4 weeks and don't even have the parts yet. Just really sad that a good sized dealership like that can't do simple services.

pamassey

Feb 16, 2014

I purchased a 2014 Ford Escape and Justin Dukes knew all the details of the vehicle and a outstanding salesperson. I recommend to ask for Justin.

hkh2009

Jan 20, 2014

I purchased a 2010 Ford Fusion with an extended warranty from the used car supercenter. The next day the check engine light came on. I called the saleswoman who told me to call the warranty company. I called the warranty company, only to be told that they did not have my paperwork yet and that I should call the dealership back. I called the dealership back and was told that it would take 10 days for my paperwork to go through so I waited. A few days later after I put gas in my car, it would not start the first time. Then it started, but shook very badly for a few minutes. It also began shaking while I was stopped at a red light. I called the dealership back to see if they could expedite the paperwork process so that I could get my car repaired as soon as possible. I was then told by the same saleswoman that they told me when I bought the car that my warranty wouldn't go into effect for 30 days, even though I wasn't and my contract states that coverage begins on the date that it was purchased. I then called to talk to the "sales manager" and was told that everything would be taken care of if I brought it to the dealership. I called back before I brought it in, only to be told by a different person that they weren't going to cover the repairs because I bought the car "as is." I am absolutely furious at this point because they have been giving me the runaround for a week now. I am pretty sure that they knew this was a problem before they gave me the car because they filled it up before I left the dealership. It is safe to say that I will never be buying another car from this dealership.

connie54

Jan 2, 2014

The salesperson was friendly, professional, and patient in assisting me in finding a vehicle that I was completely satisfied with for the price I was willing to pay.

luckeys

Dec 30, 2013

First of all on that cool morning Daniel was setting outside like a sale person should be doing waiting on a customer. A plus for that I did not have to go and look for someone and then ask can I help you. Daniel asked what I was looking for and then from there he worked with me and understood my questions. Anyway tome I would like to have a person like Daniel helping me because of quickness, understood and kindness goes a long way.

Scannon23

Dec 27, 2013

If you go to Gray-Daniels see Jeff. He is always ready to serve his customers and work hard to keep them happy. He will fight hard to advocate for the consumer. I will continue to buy vehicles from him and recommend him to friends and family.

bbenea

Dec 21, 2013

Went in on a whim to look at a new car and wasn't sure we would be able to make the deal work. Derek and the team managed to work up a deal I could be happy with and get me into the car I wanted.

slegrand

Dec 4, 2013

I wasn't even looking for a Lincol MKZ and was sold in one drive! I love my car and Steve was terrific. I will definitely be back.

donsmith78

Nov 22, 2013

THE PEOPLE WHERE HELPFUL AN FRIENDLY IN ALL OF THE WHOLE PROCESS FROM THE TIME WE GOT THERE TO WE GOT HOME. ALSO HAVE CHECK ON US AFTER THE SALE TO MAKE SURE EVERYTHING WAS GOOD.TO CALL IF NEED ANYTHING OR HELP.

olemiss8307

Nov 14, 2013

Mr. Richeson was extremely pleasant to work with and worked hard to get me the vehicle that I wanted for the price that fit my budget. My overall experience with dealership was excellent, and my wife and I love our new vehicle. It was so worth missing the Ole Miss game to meet Mr. Richeson and drive out of the dealership knowing that we got the vehicle we loved for the price we wanted!

jloshelder

Nov 4, 2013

While researching used Mustang prices I came across Gray-Daniels Ford on TrueCar. Their internet sales rep, Steven Graham reached out and let me know he would help me track down the vehicle I was looking for. Steve sent a couple different options before I ever went to visit him at the dealership. Once I finally made it to the dealership Steve found a the right car for me at the right price and had it delivered from another dealer. The best part is Gray-Daniels was able to get me into a new car for a price I could afford. The worked with me for a couple of days to get the deal right and both Steve and Casey went out of their way to make themselves available around the demands of my busy schedule, not vise versa. After buying the car Steve sent me an e-mail saying, "I want to assure you that taking care of my customer's needs after the sale is completed is something I take very seriously. I believe it's the cornerstone to a great relationship with my clients. I will always go the extra mile if possible, and I'm never more than a phone call or email away to assist with anything you need. There's no expiration date on my commitment to give you the very best service." Based on my experience I believe him. I had no intention of buying a new car. I'm glad I went to see Steve at Gray-Daniels Ford.

thrillhill1

Oct 27, 2013

My wife and I Really enjoyed our buying experience at Gray-Daniels Ford because we were not pressured into buying.Sometimes purchasing a new vehicle can be very stressful.We didn't feel that way at all.I would definitely buy my next vehicle from Gray-Daniel Ford.Justin Robinson was OUTSTANDING!

Jlkclubby

Aug 23, 2013

These guys went above and beyond to put me in my new car!! They were patient and showed me all the features of the car

Kmangrum

Aug 22, 2013

I was very pleased with the service I received, so much so that I plan on returning in a few months to purchase another vehicle.

staciawells

Jun 16, 2013

Scott went over and above to help me find the right car, and Mitch his partner helped get me the right price. The finance guy was really nice too. I will buy another car or truck from them and refer everyone I know.

JScottKing0920

May 25, 2013

Had an overall great experience purchasing our new Ford Escape. I was completely satisfied and would recommend Gray-Daniels to anyone I know. Their Service department is equally wonderful to work with.

CourtnieRigby

May 6, 2013

We went to buy a new Truck for my Husband, and after we have visited multiple deallers and salespersons. We had the best overall experiences and price on the new truck as well as trade in from Gray-Daniels. Big thanks to Steve, and Daniel for all the hard work, in make this processes the bes experience we could have asked for. Sincerely The Rigbys

lcoursey2000

Apr 23, 2013

Issac made the experience of buying a car the best I have ever had. I could not be more pleased. He went out of his way to make sure all my questions were answered and that I was happy with my car.

xxxxxxnnnnnn

Apr 16, 2013

Steve helped me decide on the truck I bought. He was very professional and friendly. Will shop here again in the future. Was very satisfied.

Go2M

Mar 29, 2013

I was very pleased with the service I received at Gray Daniel's in the Service Department on my Ford Taurus; so I came back to purchase a new car here. The sales experience was excellent.

mnwpsc

Mar 19, 2013

Very glad I went to Gray-Daniels Ford Steve Jalbert is great and was so helpful, I love my new car and I know if I have a problem they will be there to help me.

rpj1944

Mar 16, 2013

The car buying experience at Grey-Daniels Ford was quite pleasant. Justin Duke was very helpful and did his best to answer all questions that I had.

collector23

Feb 21, 2013

Mr. Dukes was very polite. I explaned what I was looking for in a truck and he showed me what I wanted. I think you have a very nice salesman. He was very helpful. Tommy Gardner

gsim5357

Feb 20, 2013

Everyone at the dealership was friendly and helpful. We were able to workout a great deal and I now own a great truck. Thanks for a great experience.

jbacon3925

Jan 26, 2013

Mr. Williams was very helpful in the selection of my new Ford. My only complaint is the finance department. I have a credit rating over 800 and the best interest rate they could offer was 5%. There were other dealers and credit unions offering much less.

MColeman1014

Jan 25, 2013

I purchased a 2011 Dodge Durango from there used lot. Less than two weeks later the check engine light came on. I took the truck back to the dealership and was told to carry it to the Dodge dealership and that whatever needed to be done would be taken care of. The Dodge dealership inspected the vehicle and explained that the truck needed a complete engine rebuild due to bad cylinders. They ordered the parts; however, it took over a month for the parts to come in. Once the parts were in they explained that it would take up to 10 days for the repairs and to contact Grey Daniels for a loaner car. I contacted Grey Daniels and was told they would not assist me in the matter. They sold me a truck that they had to have known needed the engine work, and although the work would be completed under the powertrain warranty, they would not even assist me with transportation while the repairs were being done.

sfcnorris

Jan 24, 2013

Bought 2 vehicles at same time, a 2009 Ford 350 diesel truck and a 2012 Lincoln. Very first night started having problems with the truck. Took it back and was informed we would be footing the bill (over $700). After several phone calls and ultimately having to speak with the manager, they reluctantly agreed to fix it at the same time acted as though they were doing us a favor. They said it was a routine maintenence problem even though we had only had the truck less than 24 hrs when it started having issues. We bought the truck in good faith assuming Gray Daniels had checked it but was mistaken. Seems they did not even check the hoses on it because it was also leaking coolant as well as the other problems. No trust in them now. We feel like they sold us a lemon and then tried to backpeddle out of fixing it. We bought the truck to pull a camper, now we are afraid to do that as it may put our family at risk. Should have listened to friends when they said the dealership had gone down in the last few years. They were right. Thinking possible legal action if it continues to have problems.

eve.crossberry

Jan 23, 2013

Great customer service in the sales department. Mitch was very patient and took all the time we needed to explain the features in my new Ford.

crwybarb

Dec 26, 2012

I would definitely recommend this Dealership to anyone I know that is in the market. The salesman was excellent. Michael was very professional about everything. We also talked with Keith, and he was great. If any of my family was to buy a vehicle I would recommend them go and talk to Mr. Greer first. We will always be loyal customers of Gray Daniels. Thank You, Richard Trigg

bhxfrk3

Dec 21, 2012

Donald's customer service was outstanding in helping me find the vehicle that I wanted. He found it and had it delivered to the dealership for me to pick up. I was very impressed that he did not push me to accept one that was on your lot but wanted to make sure that I was completely satisified with the one I wanted to purchase. This type of customer service results in loyalty to your dealership and will keep customers like me coming back when looking for new cars. Thank you for having the forethought to have someone like him to help customers realize their expectations with a friendly, honest approach. He was super!!!

Audrey Click

Nov 28, 2012

John Ingram was great. I told him what I wanted and he delivered. He was very helpful, changed the interior, and made the car just what I was looking for. On the other hand, the financial guy hurried me through, talking around me, as far as best interest rate,warranty etc. He lead me to believe I couldn't get the best rate unless I got certain warranty.

lexclark13

Nov 7, 2012

We were in line for a new vehicle soon and were looking for a new Explorer and Justin Robinson made that happen. We couldnt have asked for anyone better and i would suggest any of my friends to him and am going to do so if they need a new or used vehicle anytime soon. The ultimate professional and very good at his job.

vjfarmy

Oct 10, 2012

I had contact with them about two weeks and they certainly worked to answer my questions and get what I wanted. I cannot say how much I enjoyed the time spent.

drichardjackson

Sep 30, 2012

Great sales service. No pressure to buy. Friendly salesmen, Justin Robinson in particular. Great vehicle inventory. But if they don't have it what you are looking for, they will find it fast and get it there quickly. Casey Ellis was great as well in finance. These are some good folks! I would definitely buy from them again!

IZUCRAZY

Sep 26, 2012

Patricia Wilson & Casey Ellis made our purchase an enjoyable experience. Patricia was very nice and helpful. We would recommend our family & friends to please consider Gray-Daniels Ford for their next purchase. Thank you, Linda Barnidge

Laticia Wilson

Sep 19, 2012

She was great at her job. She did very thing in her power to help me get the best deal on the car that was best for my price range.I would recommend Mrs. Young to any one who is looking for a great deal on a car.

Kevin Coughran

Sep 14, 2012

The overall experience was good, no hard sell pressure, all my questions were answered. The prices are higher than expected but they work hard to get a reasonable deal worked out.

lprimeaux

Sep 5, 2012

My salesman, Don, was extremely helpful and I got a great deal on a brand new Ford Focus. I am very satisfied! I will be more than happy to recommend Gray Daniels to everyone I talk to.

FoxRunFocus

Sep 5, 2012

The salesmen were great! I putted in with a lemon, and they gave me a great deal on a trade-in, with no out-of-pocket expense, and I drove off with a brand new car! This is the first time in my life I have ever purchased a new car. I was nervous, because I didn't know how easy it would be. The salesmen calmed my nerves, and put me in the car of my dreams!

jeremy.b.robinson.5

Aug 27, 2012

Bought 2011 F150 still under warranty. Could not find keyless entry door code. Asked salesman repeatedly for it. Asked sales manager for it. Was told it would be $75 charge to retrieve code. Truck will end up costing me 30k and they can't supply keyless code? I called Watson Quality and they said that their policy is to get code at time of trade or supply new one. Lesson learned. Go to Watson Quality from now on.

Clarks2010

Aug 20, 2012

Mike Greer and Keith Sitruck was great. I ask for bottom dollar no bull and that iswhat I got. This was on sat. and when I called on Monday they had the truck cleanedand ready to go. Paper work was a little long. But all in all that has been the verybest auto purchase I have every made. Thanks so much Mike and Keith for making itso easy and no pressure at all.

michaelarnemann

Jul 25, 2012

These folks were very accomodating to my requests and gave a me very fair price on my new truck. I recommend them, and plan to send them business in the future. Michael Arnemann

jimmy esco

Jul 1, 2012

Very friendly and helpful in finding the vehicle that I was looking for. Also very knowledgeable about how all the options on the vehicle worked a pleasure to do business with.

catm1955

Apr 30, 2012

I will deal with the new car sales department but as far as the used no. There custumer service after the sale is horrible. We had not even driven the car 500 miles when we started having trouble. The warranty they sold us that we were told covered bumper to bumper didn't cover this part, and the 3 month or 3,000 mile warranty that was on the window sticker didn't apply since we bought the other warranty and they kept giving us the run around sending us to different people. We ended up at the New car sales floor and they helped us with the problem and also got us the second set of keys we were told they had and didn't. I will deal with the new car sales and plan on buying a new car in the next two years. The Chevy dealer and New Car Ford Sales went out of their way to help us, where the used car where we bought the car did nothing.

kimthompson85

Apr 11, 2012

Great customer service. I have bought my past three cars here. They really work with you to get payments like you want them. Will do business with in the future

Marcus30

Mar 6, 2012

Well my experience with grey Daniels ford was awesome I was very please with the service that Wesley provided for greatly appreciated he answered every call I had he didn't leave me question about anything my Overall with the dealership was great everybody was super friendly thanks!

eharalson

Feb 28, 2012

Customer service was great from the start. Even though the Saleman (Casey) hada appointment with a customer coming. He was willing to do whatever it tookto find the (used car) we was looking for.It was getting close to his appointmenttime with another customer. He ask could he turn us over to another saleman(Richard).We had no problem with that, Because ever since we had been there we was treadedas if we owned the dealership. Everybody that worked in the hole place was friendly.We had been to other dealership the past week.None of them could get close to the Deal that we received from Gray-Daniels. And we was comparing apples to apples.In the futher, This dealership will be our first stop.Well pleased. Eldon

Danny Breland

Feb 22, 2012

Richard took time with me,didn't try to rush me into something i didn't won't.Richard is a very good salesman.i will trade with him again.i will tell my friends about Richard.

mary warren

Feb 9, 2012

Veretica "Shun" Young was the best Salesperson-Dealer I have ever even dealt with in my entire life. She makes you feel as though you are working with a friend/family member. She has great communication skills. I would truly reccomend her to anyone.

jwilliams104

Jan 24, 2012

I am 60 years old, and I have purchased a lot of vehicles in my days, Casey is by far the best Salesman I have had a encounter with at a dealership in years. He was caring, professionl, to my every need, he kept my spirits up, when everything seem to going the wrong way during the purchase. Again I thank Casey for his time and help in my purchase, he is a great saleman. Also the finance department was a great help in securing my loan, my hat goes out to them also, great department.James C. Williams

skunk

Jan 19, 2012

The Saleswoman: Veretica Young was very helpful in the purchase of our new Ford Edge. Very knowledgeable about all the different cars that we looked at. Helped us alot and would recommend her to anyone. She is a sales person that cares about whatyou might be looking for and helped us alot.

wmwhitfield

Jan 18, 2012

The salesman, Paul Woodward, was very helpful in the recent purchase of our new Ford Focus. He was professional and knowledgeable of the car we were looking for and was understanding of our needs. Would recommend Gray-Daniels to anyone looking for a new car. Thanks.

pathorne

Nov 22, 2011

To say I am extremely disappointed by my experience is an understatement. The salesman Anthony seemed to be ok but he handed my husband and I off to a Johnny that was less than helpful. He did not seem to want to sell the used truck. Once we agreed on a price, my husband signed the paper work and I wrote a check. 1. They did not detail the truck at all. It was dirty. 2. They did not provide me with any paper work. The computers were down when the store opened at 8 am. I understand that things go down but my husband called back around noon and Johnny said he would call us back and he never did. 3. At 4:30 pm I went back to the Dealership and Johnny would not even come over from the other lot he talked to Anthony on the cell phone and still the paper work had not been done. I finally got the paper work on the truck late Saturday afternoon. The guy that processed the paper work was more helpful that the salesmen. I complained to the gentlemen at the counter and he seemed less than concerned. Service is all a Dealership has to offer and Gray-Daniels Ford fell very very short of providing basic service.

cherryhead

Nov 1, 2011

We shopped around for some time. This was the only dealership that gave us a good deal on our trade and on our new vehicle.

vgillespie

Oct 25, 2011

My salesperson, Matt Pavy, was fantastic. He was knowledgeaable and informative about my new ford expedition. He has done everything he could to make the purchase experience a great one. I love my new expedition also. Thanks to Matt. I would definitely return to Gray Daniels Ford due to Matt Pavy's professional and positive skills as a salesperson.

johnstoreyjr

Sep 26, 2011

will never do business with gray daniels again or recommend them to my worse enemies. they took advantage of slow man and will not fix his car or give him refund. I will be informing everyone I meet and know already to never go to graydaniels dealerships because they are crooks.

lfsf1998

Sep 16, 2011

This is my 2nd Ford I have purchase from this dealership. I will come back again and yes I highly recommend this dealership.Great customer service and service department is also wonderful.

Hoot232002

Aug 15, 2011

Very good service and friendliness. The salesperson was very honest and very easy to deal with. They did everything they could to make sure I left with the truck I wanted.

zoomreb

Aug 6, 2011

Wonderful experience!Scott worked VERY hard to find exactly the right truck for us. Process was extremely fast, great price, great service. We'll be back again!

Linda54972

Jul 18, 2011

I told Mr. Smith exactly what I wanted, and he complied. He didn't bluff me, he was very honest, but most of all, his Christian personality was always present. Thank God for salesmen like Mr. Smith. God will bless him richly.Linda MossPearl, MS

motormouth678

Jun 7, 2011

got the best deal on a car i could never hope to afford. sales people treated me like i was their only customer, for over 4 hours, i guess i was. the financing was priceless. i really enjoyed the whole experience, as i wasn't goingto trade, i just came in for a oil change,imagine that!