Used Cars for Sale at Guaranty Chevrolet in Santa Ana, CA

Doug

Feb 7, 2016

Great service experience, Lee the service manager and the entire staff was great. Will definitely recommend the dealership to others.

Jag

Feb 7, 2016

Everyone at Guaranty Chevrolet was very helpful from the first phone call to the drive out of the building. Brian Laxamana went above and beyond in providing us great service.

Diana

Feb 7, 2016

Everyone is so friendly.. The only thing I would change is the wait.. Even with an appointment the wait for service was over 2 hours

Steven

Feb 7, 2016

I appreciated the no-pressure salesmanship. Chad spent as much time with me as I needed and answered all my questions accurately and honestly. Ashley made sure everything was set up properly and that I understood all the car's systems. When I returned for the post-sale installations, I was warmly received and everything was done to make that a no-hassle experience. Ditto when I retuned for the 500 mile service. Guaranty definitely has customer relations figured out. Thank you all for your excellent service.

Frances

Feb 7, 2016

Had a very good experience at your dealership. Staff was very professional and helpful. Buying process was rather long but it went smoothly.

Luke123

Feb 2, 2016

Had our vehicle in their shop for six days and all that was wrong with it was a few error codes needed to be reset. They charged me that whole time for the loaner vehicle and when I finally got my car back the on star signal was erased and the entire wifi systems would not work. Then they refused to reset it with out charging me for it.

Steven

Jan 2, 2016

On Sunday, 12/27/15, I wandered into the dealership for the first time and asked about Corvettes. Chad Poda spent the next half hour or so answering my questions without pushing for a sale. The year-end sale price seemed incredible. In fact, another dealer I visited later that day suggested it was based on rebates, not all of which I'd be eligible for. When I returned Monday and asked Chad about that, he assured me that was the price I'd pay. Well, I wasn't going to pass that up and I wasn't going to risk another buyer beating me to the punch, so we started the sales process right then and there. The trade-in value offered was a few hundred less than expected, but with the discount provided on the new car, it was really irrelevant. Rafael Huerta ushered me through the paperwork quickly and efficiently, yet had time for pleasantries, without the "hard sell" I expected for all the extras. We went through each, he explained the advantages and allowed me to make my own decisions. I was very pleased with the price he was able to provide for the 60 month extended warranty, which I might have done without otherwise. The car was washed and placed on the showroom floor for delivery. Chad even took pictures for me. Ashley Gumina patiently and expertly demonstrated all the car's key features, especially the electronics and OnStar, answering all my questions thoroughly. The only negative aspect of the sales and delivery experience was the 45 minute OnStar welcome call, which, of course, was not the fault of the dealership. In summary, this was the best new car purchase experience I can remember. Kudos to the professionalism of the Guaranty Chevrolet staff!

Jose

Jan 2, 2016

First time buying a new car. All the staff is very professional polite with great customer service. Been to other dealers and none compare to guranty Chevrolet.

Richard

Dec 28, 2015

What is there to say, from start to finish it was great. I got exactly what I wanted in my truck.

John's

Dec 23, 2015

I ORDEREDV MY VEHICLE BY PHONE. WAS CALLED WHEN EVERYTHING WAS READY.SIGNED THE PAPERS AND TOOK DELIVERY OF THE TRUCK.

Genaro

Dec 17, 2015

Very long wait for financing. Only one person available to do the paperwork. Other than that it was good service.

Billie

Dec 8, 2015

Andrew was my service advisor. He was very courteous and efficient. I've always had great service at Guaranty Chevrolet! I appreciate the dealerships excellent customer service.

Stephen

Nov 26, 2015

I was just happy they had what I wanted and the service was great. Thank you for your help Rene

Kris

Nov 23, 2015

Great prompt service. I waited for an oil change that took less than 30 minutes. Faster than any of those quick oil change facilities.

Alan

Nov 20, 2015

I was in for both service and catalytic converter recall. The service was done but had to wait on parts for the recall. So I picked up the car following the service, and returned for the recall. I had some reservations about the service being fully done. Service rep. Ian stepped up to the plate and ran the car back through service and installed the new catalydic converters in record time he also provided the shuttle service for me. Its nice to see that customer service still exsists.

Ruben/Nazaria

Nov 18, 2015

Andrew the employee who help me answer all my questions and explain to me the problems. Nice guy my car was done at promise time. Great job.

William

Nov 17, 2015

They fought through to find the problem. I gave them several days with it. Unequivocal recommendation from me. Thank you Ian!

Jennifer

Nov 15, 2015

I was there for routine maintenance. The mechanic identified the front end needed alignment because of uneven wear on the tires.

Karen

Nov 14, 2015

From emailing Roxana for information and prices to driving out of the showroom in my shiny red Sonic Hatchback under the guidance of Jose Cisneros my purchasing experience was really great.

Nicholas

Nov 13, 2015

Came in for lube, oil & tire rotation. Ian mentioned the benefit of having the throttle body checked and cleaned, so that was added. Thanks for that reminder!

Mark

Nov 7, 2015

Unfortunately the service process proved to be a bit more challenging than most; with multiple delays & increasing frustration experienced by both parties. That being said everyone involved did what they could to make things right. Service Rep Neil Ellis kept the lines of communication open with me as well as with his supervisor, Service Manager Lee Bramson, & that really paid off. Neil should be commended for his dedication to Chevy & maintaining a high level of customer service. By keeping me in the loop Neil & Lee made it a lot easier to be patient, giving them/Chevy the time needed to get things right the first time. I would also like to commend the mechanic that stepped up & completed the work (I'm sure it wasn't easy walking into the middle of a project like this). Finally I would like to thank Lee Bramson again for taking the time to sit & listen to me, his/Chevy's customer after all the work was completed. While the time we spent together may have been brief, it was thorough & include a ride along test drive to make sure I/the customer was happy. Thank you Guaranty Chevrolet, Mark Podolak

Lisa

Nov 6, 2015

It was great service my truck was clean and running great they have always gotten me in and out in a timely manner

Pamela

Nov 5, 2015

I was able to check out and complete services timely. Diagnosis on engine light and fix in three hours and was covered by warranty.

Dennis

Nov 1, 2015

I had my Impala in for a LOF and tire rotation, I had a coupon and the Service Rep (Ivan) said keep your coupon I will do one more on the warranty. Which I thought was very nice of him. Ivan always does a great job! As well as all the Staff at Guaranty. Also they had the car done in less than a hour including a wash. Great Job Guys!

Lisa

Oct 31, 2015

Always a good experience. My Husband dropped off my car in the AM on tues, parts needed to be ordered, said it would be ready on Thurs...Got a call on Wed., Car was ready to be picked up. Was washed & waiting out front for us to pick up!

Jaime

Oct 26, 2015

Brian was a great to work with he knew what we were looking for and work out a great deal for us.

Shawn

Oct 22, 2015

It was super easy, everything was ready for me when I arrived, and the whole process went off without a hitch. Nancy was wonderful and worked with me every step of the way, providing me with confidence in working with her and the dealer, which is not normally the case with most car dealers. Thank you.

Jody

Oct 22, 2015

I can come in just about anytime for an oil change and Ian will always get me in. Great customer service!

Kristen

Oct 20, 2015

Brian Lax did an excellent job. I told him what I was looking for a month ago and he followed up with me on a regular basis to give me updates. If it wasn't for his service and follow up, I would have bought my truck from a dealership closer to my home.

Paul

Oct 18, 2015

Buying a new car or truck is very stressful time. I wasn't pressured at all. Told them what I was looking for they looked on the computer to see if they could find my specific truck. I walked outside and found my truck. No pressure at all. Great experience

Patrick

Oct 15, 2015

The people are great and the service is great. The price of an oil change keeps me coming back, but prices for other maintenance is quite high, so probably will avoid those services.

Brian

Oct 14, 2015

Nancy Reyes was outstanding. She made my new car buying experience a pleasure instead of something that I dreaded. This is my second vehicle purchase from Guaranty Chevy and I wouldn't go anywhere else.

Paul

Oct 9, 2015

I had some warranty work done on my 2015 Corvette and it was very effectively and efficiently handled by Andrew. He had me set up for a loaner car while the work was done on my car, and everything was properly fixed!

Shane

Sep 17, 2015

I was so surprised when I got there Neil was waiting and he very polite. It was a great experience.

Richard

Sep 16, 2015

I had an immediate need for service on a Friday afternoon and the service department was able to help me out! Alex Cuellar was very efficient and helpful at check-in and called be back later that afternoon to update me on the service. Alex explained that he wasn't sure if the parts would be available, which was ok. I was very surprised when Lee called me early Saturday that the part did come in and my service had been completed. Luis delivered a washed car and thanked me for coming in. You have a great service department team. Thank you for the extra special care!

Ivan

Sep 14, 2015

Great experience greeted promptly. Great staff overall offered waters, drinks on a sunny day. At the end of the day felt that I got a great deal on my new car.

Juliette

Sep 10, 2015

Andrew helped me out. He was super helpful from the start. Very friendly and made me feel welcome and comfortable. We talked about football and what we were doing for Labor Day weekend. I work in the customer service field at a top of the line fitness facility and it's always so nice to get great customer service in return. It was my first time getting my recently new car serviced and I would definitely go back again.

Brent

Sep 9, 2015

Nancy Reyes in sales is amazing. From the moment I met her and gave her a description of what type of vehicle I needed for my industry (termite and wood repair) she assisted in a timely manner, was courteous and streamlined everything I needed to do to purchase my vehicle.

Roberto

Sep 4, 2015

I had a great experience working with Andrew. He was very attentive and took care of all my request. My truck was ready faster than I anticipated. Great work by all.

Michol

Aug 28, 2015

My purchase experience at Guaranty Chevrolet was exceptional. Victor Hernandez is the kind of salesman every dealership should have. He is knowledgable and considerate. He walked us through the purchase process, answering our questions without "pushing" us to buy. His low-key sales approach allayed any doubts we had and actually motivated us to make the purchase. Later in the day when I came to take delivery of my truck he was busy with another sales opportunity. None-the-less, he took the time to explain the features of the truck and make sure I knew I could call him if I had any questions. I am also impressed that I received a follow-up call from the dealership two days later, making sure I was happy with my purchase and informing me that I could call any time if I had further questions. Now, that's great customer service! Thank You!

Ralph

Aug 27, 2015

paid almost $700.00 for a set of tires. an no road hazard.cost $155.00 for a new tire how happy is that supposed to make me thought i had the coverage.so much for buying from dealer.thank you

Anthony

Aug 24, 2015

I was treated like a king! My entire experience was excellent. I am very thankful to Nancy, Darren , and the rest of the staff I met and was assisted by. The dealerdhip was clean inviting and was a pleasure to do business at. Thank you.

Carl

Aug 20, 2015

Nancy Reyes was terrific as always. I have purchased a vehicle form her previously. Rafael the finance manager is also fantastic and made the paperwork part smooth. I would recommending not asking multiple times on the extended warranty. I get its part of the business and makes money but after 2 or 3 times of saying no, it does take away from the positive experience. Please do call me, email only! Again, do not call, I am fine with email not conversations.

Daniel

Aug 19, 2015

Ricky was great, very attentive. Enjoying my new ZL1. This is the 2nd car purchased from Guaranty Chevrolet and when my lease is up I'll be getting another.

Patrick

Aug 18, 2015

Ian Sampson helped me. He is always very nice, attentive and professional. I needed a couple things fixed that were under warranty and they were handled to my satisfaction and I was able to borrow a car from Guaranty while my car was being fixed, which was very convenient.

Margarita

Aug 18, 2015

I told the service tech that I needed my car soon because I has an appointment. Considering it was a Saturday I did not think much could of been done but to my surprise it was ready in about an hour. I appreciate the consideration.

Craig

Aug 18, 2015

I was coming over after work and the service advisor asked if the mechanic would wait. He did and they changed the oil for me, rotated the tires and washed my vehicle while I waited.

Jody

Aug 2, 2015

Came late in the afternoon for an oil change and Andrew was very helpful at getting me in and out quickly. Great service!

Arnold

Jul 18, 2015

I feel very comfortable with the work that was done. I would appreciate phone response/update and call backs when I am told that I will get them. Bottom line call me back and answer the phone.

Richard

Jul 16, 2015

Tried hard to please me with a special order vehicle. This car was manufactured in Australia and took 6 months to arrive.

Claudia

Jul 14, 2015

My service guy was incredible. He took care of me right away and I had a car waiting for me. He asked me if I had any questions before I left and he was very helpful. I was in and out. Thank you

Joanne

Jul 9, 2015

From the minute I walked in the door, all were friendly and courteous. Nancy was very patient and took her time with me to make sure my purchase was to my liking.

Christina

Jul 8, 2015

I originally was looking online for a quote on the Chevy Sonic. I received a reply from Chad. He invited me in to see and test drive the car. When I arrived Chad was with a client and referred me to Jaime Garcia. Jaime was very friendly and extremely helpful. With his help I was able to pick the car I wanted with a fair price. I was completely satisfied with Jaime and the experience I had at Guaranty Chevrolet.

Peggy

Jul 3, 2015

So far I've had good experiences. Only one little thing that I did fix was some grease inside on my door panel. Simple Green took it off...all good.

Dennis

Jul 2, 2015

Had a recall on my Silverado, as usual the guys in service took good care of me. The shuttle driver took me home (Luis) a very nice guy, he ask if I needed a ride back witch I thought was very nice. I said no thanks my wife will bring me back. My only complaint is I ask the service writer to put new wiper blades on the truck and they forgot. No big deal I will get them the next time.

Richard

Jun 30, 2015

Every time I come in for service your team is very friendly, very helpful and take care of what my car needs quickly. Keep up the good work.

Albert

Jun 17, 2015

The experience is alway a good one at your dealership, thank you to Bianca ,William and Rocky , 45 min to install running boards on a 2015 Colorado, a job well done , Thank you .

Carol

Jun 16, 2015

Had a chance to look at a couple of trucks and cars while there. My lease is up in October. The sales person I dealt with Jim Keen is no longer there so will need another nice fellow in a couple of months. Did have a question for the GM and he was very pleasant to talk with.

Hilda

Jun 14, 2015

Great professional and friendly staff. Nancy always kept me updated in her efforts to locate a vehicle for me. Nancy and Tino made my purchase a pleasant experience.

Jeffrey

Jun 9, 2015

computer wasnt updated with the previous sale of the cruze lt i was looking at, but had a good deal on an optional cruze diesel.adolfo (sales) was very helpful, not pushy, and finance stayed late to complete my contract

Tracy

Jun 4, 2015

30k inspection and was very quick service and great recommendation to take care of the throttle body. Ive had my car 19 months and it has been well taken care of by the team at Guaranty Chevy Thanks!

Timothy

Jun 3, 2015

I live in Chino Hills Calif and was in the market for a new 2500HD truck, I had a bad experience with MK Smith Chevrolet so I went over to Mark Christopher Chevrolet....did not like the service there also...my son told me about Guaranty Chevrolet so I drove the 40 minutes to the dealership and could not of been happier about my experence there..the sales manages Joe Renden was very professional and polite and I cannot say enough nice things about Nancy Reyes..she was the best person I have ever delt with at any dealership...I would recommend Guaranty Chevrolet to anyone who asks as it was honestly the best experience I have had buying a new truck.

Robert

Jun 1, 2015

Easy. I anticipated having to negotiate competitive pricing on a vehicle that appears to be in demand. I got the price I wanted before I arrived at the dealer.

Jerry

May 28, 2015

I drove from Rancho Cucamonga because you had the truck I wanted and gave me the deal I ask for. Nancy was GREAT to work with and her dog was friendly and calming. Even the finance guy was friendly and professional. The delivery of the truck was spot on! THANKS!

Lionel

May 27, 2015

This is our third purchase from Guaranty Chevrolet. Your dealership "shines" in comparison to any others we have visited. Your staff is consistently gracious, attentive and well informed. This, we are sure is a reflection from the top on down. During this purchase we dealt with Joey Fox who, despite us having to wait a long time for the finance person to be available(we were happy for you that you were busy), stayed right on top of things to make sure we were alright. Joey is truly an asset to your organization. Raphael handled the money part and was equally gracious. Initially Lionel had dealt with Ricky who was also very accommodating but was in the middle of a transaction when we arrived and immediately had Joey take care of us. We live in San Juan Capistrano and there are Chevrolet dealerships much closer for us but we "chose" you folks because your staff on every level embraces your customers from the second they arrive. We would recommend you to others and would return in the future.

Maria Luisa

May 22, 2015

The team we were in contact with was Oscar, Joe, and Nancy in which they treated us like family. They were able to give us the best deal possible and worked with our specifications. Shout out to Oscar for placing us in our dream car. The specific Tahoe we wanted was not available at the time, although within 48 hours they were able to locate one close by. Oscar on his day off, was able to find a dealership that had a Tahoe to our liking and was able to reach Guaranty that very same day. Great experience with this team and will not hesitate to recommend Guaranty Chevrolet.

David

May 15, 2015

My service rep William was great. He always explains everything to me and does what is right for me the customer. He is someone I trust which keeps me coming back to get all my cars serviced there !

Tyler

May 14, 2015

Everything went smoothly during the whole process. Only problem was not having the 2nd key on site, but was able to mail to me. The last issue with the car seems to be a software glitch. Every time the car switches gears, it defaults it temperature to Celsius instead over Fahrenheit. Going through the settings and manually changing it only lasts until you change from drive to low, neutral, reverse, and park. Hopefully Chevy has a fix for this, because everything else on the car is wonderful.

Jesus

May 13, 2015

I had my Equinox in for an oil change and tire rotation. I was in and out before the quote time. The car looked like it had been washed. I have always gotten the best service here. All the employees are friendly and knowledgeable.

Keith

May 13, 2015

Some of the service managers I have felt with here are just getting the job done. When dealing with Ian (I believe that was his name - not who helped me this last visit) always goes the extra mile and makes sure I have been well taken care of. He deserves a raise and promotion.

Roger

Apr 30, 2015

Adolfo was responsive to my email queries. I like to communicate by email because it's fast for me. Fast to reach the price that worked for me. He was straight-forward and F&I manager helped make the lease process fast for me. Overall, the price was right, the process was fast, other than the car being in stock, that's what I look for in a dealership I want to get a new car from.

Sy

Apr 23, 2015

I am very pleasantly surprised at the relax atmosphere. There was no sales pressure. Negotiations were relatively quick and straight to the point. Sales person (Jaime Garcia) is excellent in every way. Definitely will be a return customer.

Arnold

Apr 17, 2015

I had a good experience with the dealership, however I do not believe that the Manufacturer was taking care of me or the dealership. I spent a lot of money on a Navigation system and neither the company that makes it or GM supports it. The answer was go buy another disc. The system could not find one of the largest National Cemetery's on the West Coast, Riverside National Cemetery. I have had instances when the system took me 9 miles away from where I should have gone, it would not let me put in an address or would not allow me to distinguish east and west in an address. My home and the roads around it have been in place for more than 40 years and the system still says that it is a learned road. I have been directed to go down a goat path to get to a destination.

Robert

Apr 16, 2015

Everyone at the dealership was helpful and courteous. My salesman Victor was wonderful to deal with and answered all my questions and concerns.

Jorge

Apr 16, 2015

I had a great expierence in the process of getting my vehicle. I went 3 different times, I was attended by two different sales associates, they were both really nice and helped get what I wanted. I would definitely recommend them to someone.

John

Apr 10, 2015

The car-buying experience was positive and easy. The dealer let me know in advance what inventory he had and at what prices. When I test drove the car, he explained the features to me. When I bought the car, he explained key features again and helped me set up the radio and OnStar. I will recommend Brian Lax to my friends when they are in the market to buy a new car. He called me when he said he would. He was available when he said he would be. He answered all my questions and was very informative. He also didn't try to up-sell me on anything, but he did let me know what options were available and also informed me of the things I was interested in. When I bought the car, I felt like I was fully-informed. When he asked me if I wanted to buy or lease, he didn't try to change my mind (like so many dealers do). Overall, it was a good experience and I'm happy with the deal I got.

Robert

Apr 10, 2015

I was very happy with the entire experience at Guaranty Chevrolet. I was greeted by salesperson Ricky Guerrero. I told him I was looking for a specific model, the Equinox LTZ. They had several in stock and I was glad they had the color I was looking for and all the features I wanted. So it just came down to price. I wanted to lease, so Ricky went through all the options, such as how many miles per year, and the length of the lease and we assisted me in picking the deal I wanted. I always pay my debts, but my credit showed I was in the A2 tier which meant I would not get the best payment pricing. Ricky and his managers worked very hard to present a payment that I would accept. I believe the entire sales department did a wonderful job! The finance manager, Rafael showed the services without being pushy and the whole process was pleasant. After the signing, Ricky thoroughly explained all of the features of the Equinox, set up my Bluetooth and I felt very comfortable with my new vehicle. Ricky is younger, but he is very knowledgeable about the product. I would definitely recommend Guaranty Chevrolet to a friend.

Art

Apr 9, 2015

On servicing of transmission, I would like to have a breakdown of exactly what was performed, other than to change the fluid.

Edmonia

Apr 2, 2015

Luis, William and Lee are so very helpful. They always have a smile and greet me like I am one of the family. The facility is always so clean and inviting. I love Guaranty Chevrolet.

Sonia

Apr 2, 2015

By far the best experience we have ever had buying a car!! Jaime is the guy to see when looking for a new car.

Lisa

Mar 28, 2015

Great Experience, needed a few things fixed...such as-1. oil change2. 2 lug nuts 3. tire monitor replaced4. A/C modular behind dash replacedall under extended warranty except lug nuts & oil change. ;-)very happy with the service we received!

David

Mar 27, 2015

The service advisor William was great. He went over everything and even helped me sign up for an extended warranty at the dealorship there. Great service and love the car.

Dustin

Mar 26, 2015

When I first arrived at the dealership i walked into the door and saw that there was a gentlemen behind the counter on the phone and then another gentlemen doing what seemed to be nothing and didn't look acknowledge that I was even in the building. Waited and waited finally went into another part of the dealership where there were other people to ask if I could get help. They asked what I needed help with explained my issue with my car and he told me to wait where I already was, not getting any help from either of the 2 gentlemen. Finally Ian walks in and asks my name and how he can help me. I told him that I had to drop off my car and he got me a Silverado for a rental and I was in my way. After they fix my vehicle the following day Ian calls me to let me know it ready. I get there drop off the Silverado and all seems to be good. I drive about a football field away and my car's engine is smoking. Took it back to the dealership, and Ian came out immediately popped my hood and told me he was very sorry but they are going to have to run diagnostics on the car again and take care of the issue. He was going to bring the Silverado back up but I told him I didn't t want to scratch it due to the fact that it's huge,but awesome. So he has a gentlemen pull up a camaro. My smile goes from ear to ear. He tells me to be careful and he will call me with news asap. Calls me the next day and tells me that the part that was replace was fine but it was another part involving the oil pump. Tells me that the part won't be in til the following week and not to worry about my car because it will be taken care of. That Tuesday I get a call from Ian and he tells me my car is ready and test drive and I am good to go. So stoked at this point just to havey care back. I drop off the camaro and leaving my car. About an hour in a half later I realize I left my prescription glasses the the camaro rental and called them to let them know. They informed me that the service dept was closed and they will leave a detailed note about my situation. The next day I was busy at work so I didn't get to check my messages but Ian had called me. Went straight to the dealership without checking my messages and I walk in and the service representative Ian holds up my glasses and smiles. If it's wasn't for Ian I would never come back to this dealership. Ian is an awesome service rep. He made me feel comfortable even when my car was smoking, don't know how but he did. This man deserves a raise, some gratification. I sometimes am not the easiest person to deal with but Ian made my experience an amazing one toward the end.

Stephanie

Mar 17, 2015

I felt genuinely cared about by my salesman, Joey Fox. I didn't feel pressured into buying something I didn't want. When we couldn't make my first choice work for me, he found a replacement that worked even better.

Buffy

Mar 17, 2015

I found the car I wanted through another dealer on Thursday. He said they don't do trades on the weekend. I had to turn a leased car in on Monday, March 16 so my time was limited. It was frustrating - I wasn't sure what to do - look for another. They told me the car was close but that they couldn't get it. I spoke to Adolfo on my way home Friday evening who shared with me a new shipment of Tahoes that were arriving. I was frustrated and told him I found the car I wanted in the perfect color and options I wanted. I said here is the number but no one can get it because it is the weekend. He said he would look into it and call me back. He called us back Saturday morning and said he had the car, needed time to clean it and to come after 12n. I couldn't believe it! We arrived at the dealership and it was shining inside the showroom... I knew that was my car!! I was so excited. I asked Adolfo how did he do it!! He said he went himself and picked up the car! Everything went smooth. We are so happy! Thank you for going the extra 40 miles to get my car for me!!!! We really appreciate all your efforts! What a great salesman!!! A++++

Jennifer

Mar 13, 2015

There was recall on my car. I was notified by email and scheduled an appointment once the part arrived. I used the convenient shuttle to took me to/from my workplace. Totally easy!

Mary

Mar 12, 2015

When we first got there we got immediate attention. A little while later we were abandoned. When we walked back inside the building he was helping someone else. Granted we had told him we weren't ready to commit but he had said he would go inside and check something for us and get his business card. He didn't come back. We finally got someone else to help us and except for the wait to see the financial guy the rest went smoothly and we were attended very well.

Andres

Mar 10, 2015

not much to say other than the main reason I chose Guaranty was due to my phone and e mail interactions with Chad and I will recommend friends and family here mainly due to him. Thank you

Angie

Mar 5, 2015

Made an appointment via the website and indicated to be notified by phone if time was acceptable. Did not hear but showed up at the appointed time. I was scheduled. Oil change was preformed. When I got home found an e-mail that had been sent confirming the time I had requested. This e-mail had been sent in lieu of the phone call I had requested. No harm done.

Nicholas

Feb 18, 2015

I was greeted warmly by the Service Advisor. My vehicle was then serviced in a timely manner and returned cleaner than it had been upon arrival.

David

Feb 16, 2015

This was my first time bringing my car to Guaranty ChevroletThe whole experience was very easy. My problem ended up being covered under my warranty and the only thing I paid for was to have a new key/remote made and even that came in well under the quoted price! I was also offered a no-cost loaner car that I may have liked more than the car I have now! I may want to get myself a car, if I do, I would definitely come to Guaranty Chevorlet first.

Leyla

Feb 3, 2015

Friendly staff and always very helpful. Service always willing to help with whatever your concerns are. Clean dealership with wonderful people. I would recommend this Chevy dealer to all. I love my car and I'm glad I bought it here at Guarenty Chevrolet!

Alan

Feb 1, 2015

got and appointment promptly for the next day. Work was done in a timely fashion and my car returned washed and in good condition

Angie

Jan 30, 2015

Service was fine. Just had a difficult time getting to set an appointment. 1st call was transferred two times and ended leaving a vice mail on someones phone. Next day I had not heard from anyone so I called. Again was transferred to two different people and put on hold. Hung up after a while and called back this time asking for the service manage. This was done immediately and an appointment was set. From here on out all went like it should have. Tks ~ABR~

Jesus

Jan 30, 2015

I was in and out of there in half the time I had expected. It is always better to get out earliler. Everyone is always very courteous.

Martin

Jan 20, 2015

Thanks to Ian Sampson - treating customers with the utmost Respect. Second time going into for service and always being treated as with all your underwriters for service. Kindness, Smile, Greeting upon walking in the doorway. Cashier, friendly and kind. Thanks.

Jose

Jan 17, 2015

I went in for scheduled maintenance. I dropped off my Suburban and it was ready the next day as promised.

John

Jan 15, 2015

Everyone was very helpful and informative. I pass many other dealerships, and travel quite a distance to deal with Guaranty. They're the best.

Elizabeth

Jan 14, 2015

Ian , the service advisor was very helpful and pleasant to work with. Dropped my car off for an oil change , waited about 1:30 minutes. Ian has helped me before, he is very personable, polite and knowledgeable. Overall it was a great experience.

Craig hamblin

Nov 14, 2014

My experience with Guaranty Chevy was awesome. The sales staff was really friendly and knowledgable. They were able to help me get a great deal on the new Colorado. I just purchased it yesterday, but I've been getting tons of compliments on my new truck. The sales process was quick and pain free. Rafael in finance went out of his way to make sure I was comfortable and understood the whole deal. He was even able to reduce the bank's previous quote on the rate of my loan. Joe Renden, Chad Poda, and the rest of the staff were overly friendly and made my car buying experience a breeze. I would recommend this dealership to my friends and I will be a repeat customer. Thank you.

LittleMo060

Oct 2, 2014

Unbelievable! I was the lucky winner of a new Chevy Cruze, provided by Guaranty Chevrolet, at Holy Family Cathedral's fund raiser. My first car was a 1954 Chevrolet and my last Chevrolet line of cars, until now, was a 1965 Stingray. I have only had the new Cruze a few days and I must say I Love It! When I picked up the car, it had been cleaned, tank filled with gas and topped off with a huge gift bow. Everyone there was so helpful and welcoming. Nancy Reyes assisted me with all the paperwork and introduced me to the owner and to Bianca Soto, who showed and explained the use and operation of many of the cars features, including pairing my phone with the in-vehicle Bluetooth system and getting me started on Onstar. Everyone I dealt with at Guarantee Chevrolet was so professional and welcoming. I would highly recommend Guarantee Chevrolet, and for that matter, the Chevy Cruze. Thank you Guarantee Chevrolet. ~Kirk Beatty~

twasnok

Jun 11, 2014

Thank you all for such a great experience. I looked at the Ford, Toyota Hybrids and found the Chevy Volt the best of the best. I called and spoke to Brian Laxamana he was the most respectful, courteous sales person. They had the paperwork completed within the hour, he had the car washed and charged AND he delivered the car to me on the show room floor. I've purchased many new cars, never had a delivery quite like this one, A1 Top notch!. They even have a person that goes over the features of the car along with Brian. Setting up OnStar to simple radio stations. They wouldn't let me leave without feeling comfortable. Showed me the service department for my future needs, oil changes etc. Met the GM Darren, VERY professional crew! Felt like I was part of their family by the time I left.Thank you Guaranty Chevrolet, Thank you Brian, Joe, Bianca and the owner.I will send everyone your way for their Chevy needs.Sincerely,Thomas

Mohmed Shaikh

Mar 31, 2014

Experience to buy a vehicle from Guarantee was not bad Mr. Jim was a vvery helpful gentlemen. Overall it was a memorable experience.

Satisifed Customer

Oct 2, 2013

Scott could not have been more helpful and patient. I will recommend Guaranty Chevrolet to my friends and family.

Kellyh87

Aug 4, 2013

Nestor Beltran (sales and Jeff Spaulding (sales manager) went above and beyond. The process was hassle free and efficient. Their product knowledge allowed us to make a sound decision on our new vehicle. We are completely satisfied with our purchase and plan to visit again

PattersonCheryl32

Jul 18, 2013

I first looked at their website www.OCchevy.com. After a couple days of limiting down to the Cruze I wanted, I finally clicked the "make an offer" form and was contacted by one of the internet sales people Jim. He helped find other savings for me and get a better deal than the one I offered. I went by the next day after work, options were explained to me about the best way to purchase. Everyone was very nice and the store looks brand new. I guess it's been there for a long time, but just finished a re-model. Overall: I was plesanty suprised by the quality of the car, discount and overall "feeling". There was no pressure and I left happy. Will be back for my complimentary oil change in a couple months.

timdoggg

May 9, 2013

Not the best dealership in town.They will rip you off.Don't hold true to what they say.I wouldn't recommend this place to anyone.

T08035

Dec 28, 2012

I purchased my 2012 Cruze, and could not be more pleased. Frank and Tino were very professional. I never felt pressured to buy. Thank you.

FW711

Nov 18, 2012

Horrible, dishonest, bait and switch. We had, in writing a price, showed up for scheduled appointment only to be told they'd give us a different (less equipped) vehicle for the price they'd quoted. Made us wait a half hour for that news. Price was sent by Jim in the internet department, he was nowhere to be found. Went to George Chevrolet 20 minutes away and got a better price than Guaranty's quote on a vehicle they didn't even have. Saw Betty at George, she dealt fairly and honestly, quick easy transaction.

Eddie

Oct 11, 2012

After a disappointing experience at Puente Hills Chevrolet, I was very skeptical about giving an American brand another try. Figuring it was not a brand issue but a local issue I decided to give it a second try. Dave from Guaranty replied to my Cars.com order request. He answered all my questions and gave me straight answers. We reached an agreement over the phone and were able to seal the deal the same evening.

State Farm

Sep 25, 2012

I was very happy with Victor Hernandez the salesman. The finance manager Tino I think was kind of hard to deal with. He used the phrase "buy down the rate" which I haven't heard in a while since real estate crashed almost a decade ago. Overall I was happy because I was in control of the purchase process and I did my research before I came in.

Signorile

Apr 12, 2012

I just want to give praise to Marilyn Schreiber. You could not ask for a nicer person to deal with. We bought our 1st new car in 2009 and Marilyn sold it to us. Because of Marilyn, we were now looking at a 2012 Avalanche and did not go anywhere else but to Marilyn. We told her what we wanted and she found what we were looking for. It took all the pain out of staying at the dealership. When she found it, called us and went and got it. She made it so easy. Where ever she is, is where we would go to buy another Chevy!!! God Bless Marilyn, She is the BEST!!!!!!!!!!!!!!!

jyellish

Mar 2, 2012

We have Purchased vehicles from Kathy in the past but she was at a different dealership. Going to guaranty we were working with Marilyn and Kathy and it was an amazing expierience. They did the research and they got us the best deal and the exact truck we wanted!

clcairns

Feb 25, 2012

This dealership was fantastic. I was in the market for a new Chevy Cruze and they not only found the car I wanted, but helped us get even more rebates then we realized we had (through a special GM program). I absolutely love my new car and couldn't have been more happy with the team. They were incredibly friendly and weren't aggressive at all. I would definitely buy from them again!

kipa

Jan 9, 2012

I was looking for a late model used car and found a Malibu on line at Guaranty. I called and spoke to Joe Renden who was great. He answered all my questions and when I came in to look at the car he had it conveniently parked and ready for my inspection. After test driving we sat down to go over some numbers which he made clear and understandable as well with the inspections, documetation and warranty details which made the car like new. To me that was huge and there was not the typical pressure and games being played. There was none of that! There was another car I was intersted in but along with the Malibu, Joe and Guaranty made my decision easy. And the internet aspect made the paperwork process streamlined and quick. Joe and Tino had everything ready for us and the car was all prepped and ready to go. It was how car buying should be!KA

lanzinis

Dec 7, 2011

Marilyn Schreiber at Guaranty Chevrolet is the absolute BEST automotive sales person I have EVER worked with & I have purchased at least 20 various vehicles in my life so far! Her unparalled professionalism, kindness & experience made the entire purchasing process go as quickly & painlessly as possible. She not only tirelessly searched to find the exact truck (with all the features) we wanted, she also ensured we receive every possible discount, rebate & interest rate that we could! She also knew what every button, knob & feature on the vehicle did, and she stayed by our sides until we drove off the lot with smiles on our faces! If you are ever in the market for any kind of GM vehicle, don't even waste your time "shopping around" for the best deal. Just call Marilyn at Guaranty Chevrolet & let her do all the work for you! She is the best in the business!

pgranthb

Nov 11, 2011

Guaranty has a great selection and offers a very telling test drive path. Freeway driving is automatically part of it. They are in the midst of upgrading the showroom for a better customer experience. My salesman, Brian Laxmana, provided excellent service and followed-up effectively without being a bother. I drove from Huntington Beach to Tustin for this dealer and will do so again when I buy my next Chevy in a few months.

Tivy2009

Nov 11, 2011

" Stay Away From This Dealership!!" I bought a used 2008 Silverado in early Jan of 2011. This truck had a lift, so I was told by the dealership that the factory warranty was void because of the after market parts. I was told that if I wanted a warranty, that they had a warranty that would cover not only all of my power train components, but also the lift kit, and electrical. They quoted me a price of $3000 for a 4 year 48,000 mile extended warranty. This seemed like a great idea to me. All this coverage, even the lift kit... wow! So I traded in my 2006 Silverado (Paid Off with 73K miles running perfect), and bought this new truck with this warranty. Right after diving this truck off the lot, I noticed a few problems that needed to be fixed. So I took the truck in for service (Clunking drive shaft, Knocking front end, and a slight shaking). They said that the drive shaft needed lubed, which they did, and they told me that the shaking and knocking was normal with a lift and big tires??? After driving the truck for 8 Months, and the shaking getting worse, I decided to take the truck in, because there was an obvious problem! At 8am while headed to the dealership on the 5 fwy going about 65 miles per hour, my front left wheel snaped off the axle hub and sent my truck sliding down the freeway. Turns out that I had a broken wheel bearing. Fortunately I made it out with no injuries and the truck managed not to hit anyone else. After having the truck towed to the dealership to have fixed, I found that in fact there are no such warranties for lifted vehicles, and that the warranty I was sold, was virtually non-existent. Basically I paid $3000 for nothing and was sold into a truck that now I found had no warranty!!! OMG, what now, this is not what we agreed on! After having to claim insurance to fix my truck because the warranty was no good, I confronted the dealership, and they returned my $3000, but handed me the keys to my fixed truck, and basically said, "It's your problem now". So now I have a truck with no warranty and the dealership has done nothing to help me out, when they obviously dropped the ball. I've asked the owner (Bruce Hamlin) for help, but he never returns my calls. Now I have to take this dealership to court. I believe to make this right they either need to cover the warranty that they sold me, or buy back the truck that I shouldn't even have. The service dept told me that they work on commission, and I feel like I've been up sold into things that I don't even need. I've never felt comfortable or confident when taking my truck to this dealership. In fact, I question if they even do the work they charge you for!?!?

brian.hernandez1991

Oct 16, 2011

I had went to several dealerships in the pursuit of a new truck and this dealership was the friendliest as well as the most helpful with any questions I had. I will definetly be back for my next car purchase.

nickt

Oct 14, 2011

I was shopping for a new truck yesterday and Mike the salesman was helping me look for what I was looking for. He did a great job and worked with me and my dad and worked hard trying to deal with how fussy me and my dad are. He also got me a pretty good deal on my truck that I traded in towards the purchase of the new truck. I did not feel pressured like at other dealerships. When I first arriveed at the dealership he waited until I had gone starting to look at the new vehicles and not to pressure us he waited a good amount of time but not too long that he did not come over to elp us. At a different dealership I walked into I never got anyone to help us.

janny35

Oct 13, 2011

The Sales Rep treated me great.....no pressure which was great from other dealerships I have been to...I would recommend this dealer to my friends and family.

Bobby

Sep 12, 2011

I wanted to tell you how much I appreciated the service that was given to me by Jerry Whitehead Great service Thank You Bobby Dominguez

Wretch

Mar 3, 2011

I purchased a 2007 chevy silverado and a few days later noticed that the headliner was not tucked underneath the weather strip of the door. A few days later I noticed mild white smoke coming out of the exhausted pointing to a possible fuel injection problem of which I am taking it to a different dealer today to look at. The truck was certified and came with a 12,000 mile 1 year warrenty and I purchased a 3 year 30,000 mile warrenty. At least thats what I was told. My warrenty booklet came in last week and it was only 30,000 miles and 3 years. I explained to the warrenty guy at GMC that it was purchased as a extended warrenty and should be 4 years and 42,000 miles. He said that was over 2 months ago and could do nothing about it. The finance guy told me it was his fault he didnt get the memo and come on by for a free oil change. Wow. Not to mention that it was a commercial fleet vehicle and was probley abused...watch out people.

0167

Mar 13, 2004

Had much problems on a 2000 Chevy 3500 cutaway van, the engine at times would not idle in the morning and engine would die at times, the truck was kept at least two weeks at this dealership, after we went to pick up this vechicle, we had the same problem. We notified the service writer about the problem, he said that it was under warranty. We took the vechicle back to the dealer and they kept that vechicle another two weeks, they said they could not find anything wrong, yet the company was charged again.