Used Cars for Sale at Gunn Acura in San Antonio, TX

RXL driver

Oct 14, 2016

This was my third Acura purchase from Gunn - there's a reason (multiple) that I keep coming back! Love the service!!! All personnel are pleasant and work hard to make sure I was happy.

ruth778

Oct 10, 2016

This was my first contact and purchase from Gunn Acura, and it was a very positive experience. From the initial contact with the salesperson to the actual purchase the process flowed very smoothly. Mr. Tony Alvarez, the sales person, was very helpful while inquiring about the Acura I was interested in. When I went to the dealership he was very courteous and knowledgeable about the vehicle and took the time to explain the vehicle's features, etc. It has always been said that the first visit sets the tone for first impressions, and I can honestly say that Gunn Acura and Mr. Alvarez left a good, lasting impression. Thank you, Gunn Acura of San Antonio!

B Bryant

Oct 9, 2016

Judy Pritchett continues to provide outstanding service. She is dependable, courteous, knowledgeable, and professional. She always is prompt to greet me upon arrival and makes the service visit very pleasant.

rickn

Oct 7, 2016

As usual, my service consultant, Judy Pritchett was superb! She is very knowledgeable, professional and pleasant to deal with. She does an excellent job of explaining what needs to be done and the expected costs.

Jmon2728

Sep 30, 2016

Will Chadry was our salesperson and he was probably the best we have ever dealt with. When we first arrived we asked for someone else. Wil did not care. That person was gone for the day. Will still took us for a ride in the SUV that we wanted to see as we had driven from another area to see it. Will told us the policies of Gunn Auto, told us about the vehicle, gave us as much information as he could. As we were leaving, Will even told us what time the salesman we asked for would be in the next day. Once we left my husband and I talked and decided we wanted to buy the car from Will. He is very honest and worked with us very well. The next day that's what we did. Will then turned us over to Moe, he also is very helpful. My husband was going to shop his own loan but Moe was so good we let him handle it. If These two young men are truly a very good example of all Gunn employees then you have an amazing company!!!!

ieg1hbz

Sep 30, 2016

Mike Juarez is a great guy. Made my wife and I feel comfortable and did not rush us at all. It was more like test driving with a friend that was knowledgeable than a salesman trying to push you to buy something. He was and has still been great at communicating with us and helping with any questions we may have. The other team members were very helpful as well. All around great shopping experience, and now that we have taken our RDX in for it's first service, all went well there as well.

4ever426

Sep 26, 2016

Our experience with Gunn Acura was superb. Joshua Walker was our sales associate he provided us with Quality Customer Service by being very informative and honest about the cars we were looking at. Moe Humeidi was efficient and quick in getting us thru financing in a timely matter. This is by far the best experience we have ever had in purchasing a vehicle.

Wclar037

Sep 24, 2016

Jim was great a tremendous value. He is the reason why we purchased our car!! He was understanding, patient, knowledgeable about the cars and the process.

B&K

Sep 24, 2016

Customer service, quality of work, and timely service....all excellent!! Not one complaint. And, this has been the case every visit for the past 6 years. I highly recommend this seevice center.

JohnHJ

Sep 23, 2016

We own 2 Acuras. Mr. Spencer has assisted us in our service needs for both vehicles since day 1. He is utterly professional, competent, honest, reliable, straight forward, friendly and personable. In my many years of owning vehicles he is the VERY best service provider I have ever worked with. His integrity and honesty are unparalleled. He is a major reason that we will continue to purchase the Acura brand. You have a winner with Mr. Spencer.

Patsy

Sep 23, 2016

I received a recall on the air bag for my Acura RDX in March. The letter stated that a loaner car would be available to the customer if they felt unsafe. When I called to request a car my phone calls were never returned. I called in June and 2 times in July. I did not hear back so I called the 1-800-382-2238 for help. They contacted the dealer on July 7, July 8, and July 12 and the local service department was suppose to call me back but they did not. The deal never contacted me until an air bag was available in late July. When I set up an appointment they told me that they were unable to give me a loaner car for the day because they did not have one available. I had to reschedule the appointment for a week later to be able to get a loaner car. It was the WORST service I have ever experience. I spoke to the service manager and of course he said he never received my messages, but he could not explain away the calls that customer service had made to him on my behalf.

wjamun

Sep 18, 2016

I will continue taking my car to Gunn for service has long as the service remains the way it is now. No complaints. Totally satisfied.

Car gal 14

Sep 17, 2016

I purchased my 2014 pre certified Acura RDX last October, 2015. This was my first vehicle to buy as a single woman. Frank sumadi was both courteous & informative without pressuring me into something I wasn't ready to do. He also took the time to go over every feature on my RDX & programmed my Sirius & navigation system for me! This took a lot of stress off of me in getting familiar with my RDX.I've enjoyed my RDX & have had it serviced twice this year & have had positive experiences both times. Charles was courteous, helpful & informative of what service items were needed. I appreciated his assistance, as well as Frank's, on all my car needs.

Renee Hunt

Sep 16, 2016

I bought a pre-owned Volvo from this dealership. I purchased the extended warranty that covered everything including tires. When I first purchased the car and took it home, I found that the passenger side seat belt did not work. Well low and behold they did not want to fix it. I had to argue with the general manager to have it covered, and the Volvo dealership made that happen. Now less than four months of owning the car, I got a flat tire, and when they went to fix it, 3 of the 4 wheels are bent. So I went to Discount Tire, and they called my so called extended warranty, and low and behold they would not cover it. Not surprised!! Then I was told the front two tires were bald, no surprise there either. If I were a consumer I would never nor recommend this dealership to anyone. They took my money, I even asked the finance guy these specific questions, and he assured me up and down these types of things are covered. Well they are not, and its a shame that I pay for a car, bought the extended warranty to cover these things, and now I had to put another 1000.00 out of pocket. Please beware of this dealership and the sharks that work there.

Emileebaker7

Sep 15, 2016

It is always a wonderful experience for me at Gunn Acura. Charles is professional and extremely knowledgeable. I will be a Gunn Acura customer for life!

Oldlady11

Sep 14, 2016

I was very pleased with the excellent and profession service I received!! Will was a great sales rep and he went way beyond expected service. I will do business here in the future

chimico

Sep 10, 2016

My MDX is 10+ years old, but has only 91K miles. I bought it new here and all my service has been done by Gunn. I have always been treated fairly, and any service problems were attended to properly and promptly. I think the head of the Service Department, Mr. Long, runs a tight ship. I've had a driver's license for 60 years and can say without equivocation that this dealership, Gunn Acura, is the best automobile dealership I've ever dealt with.

Carlos Ramirez

Sep 2, 2016

I had my TLX in with the Gunn team for some repairs and Javier kept me updated every step of the way. We encountered slight delay, but Javier kept me informed as he received information from his team. If I had not heard from him, I would have started complaining under my breath. But he beat me to the punch with update. Thank you to Javier and the Gunn team for their great customer service.ThnxCarlos Ramirez

Bob123

Aug 31, 2016

My wife and I appreciated the assistance provided by Andrew D"Souza through the decision to await for the 2017 MDX with all the safety features that are now available. We also appreciated his assistance when the car arrived. He clearly explained the key features and how tom operate them. Thanks for your help.

hart2hart

Aug 26, 2016

GUNN did a perfect job in tinting our ILX. It looks as good as the factory tint that I have on my RDX. They did it the same day that I brought it in.

field

Aug 22, 2016

Mr. Boswell is very professional, knows his products, and explains the important features. After sales follow up shows he and the dealership are concerned that the buying experience works for everyone and customer satisfaction is very important.

Louise

Aug 16, 2016

Carla did a tremendous job of my most recent service visit. I was concerned about the cost of replacing my left front blinker, which involves quite a bit of labor these days. The cost was surprisingly reasonable. I needed an alignment, and they took care of that for me, too. Carla welcomed me as soon as I drive in, she called and filled me in during the service, called when service was complete, and met me when I arrived to pick up my car. And, I always love having my car freshly washed. Carla and Acura service were the best.

Deborahpm

Aug 13, 2016

I called a week before and also requested a rental. I spoke with Charles in the service department. He was professional, knowledgable and very accommodating. I wanted to have my air bag replaced due to the recall. He scheduled my vehicle for the maintenance, the air bag replacement recall and reserved a rental car for me. He sent me a reminder the day before. The day I dropped my car off he greeted me, he asked me what time he needed to have my ready. How awesome was that!! I always ask for an estimate, so there was no surprise when it came time to pay for the service. Charles called me 30 minutes early informing me my vehicle was ready. When I picked up my vehicle it was clean, shiney and tires armoralled. Wow!! He is an exemplary Acura team member that others should follow, Charles has always provided me with outstanding customer service each and every time.( probably over 30 times) in the past 10 years.Here's the kicker, I never wrote a review, Shame on me! And Charles continued to give me the best service Acura has to offer. Please accept this review from my heart.Thank you, AcuraI and Thank you, Charles Spencer

Ron King

Jul 31, 2016

Charles called the day before to verify my appointment. Greeted me pleasantly & was on top of the mechanical efforts. Recommend calling him for your service needs.

SandyG

Jul 31, 2016

I have been a Gunn Acura service department customer for the past 16 years. During that time I have purchased two new Acura vehicles from this dealer. I have always received excellent service from the service department. I have lived world wide and the Gunn Acura service department is one of the best I have seen, and especially the service manager, Larry Long! He is a customer oriented person and cares deeply about what the customer needs. When ever I had a problem or issue he always listens and comes up with solutions for me. Because of him I will buy my next vehicle from Gunn Acura when the time comes to purchase a new one again. Thank you Larry for running a wonderful service department for your customers!

cjm

Jul 28, 2016

Charles Spencer was very nice and took great care of me and my car. Thank you for your thoughtful and efficient service. Appreicated it very much.

DALMO

Jul 27, 2016

THIS PLACE. IS. GREAT!! THE. PEOPLE. ARE WONDERFUL AND. THE. SERVICE. IS. "FIRST. CLASS". I. LOVE COMING. HERE. IT. ALL. STARTS. WITH. JUDY AND. ISAAC , THEN. FILTERS. THROUGH. LARRY. AND. JOE. SERVICING. MY. ACURA. TLX. IS. ALWAYS. A. PLEASURE. FROM. START. TO. FINISH. THANK. YOU. SO. MUCH. FOR. TAKING. SUCH. GOOD. CARE OF. ME. DENNIS. G. DALMO

spersyn

Jul 27, 2016

Jim helped us find a used pre-certified Acura MDX we wanted. Jim and the staff was very professional, very helpful, and helped us find what we wanted. Overall, the experience was top notch, the test drive went great, the explanation and knowledge of the vehicle was outstanding, and we walked away with our new vehicle. The trade in of our other vehicle was also a top notch experience.

TonyTex

Jul 27, 2016

Carla is the one who takes care of my RDX when I have it serviced by Gunn Acura. She always ask if I want to other items to be checked with my RDX. Last time I was ther, I told her there is a stain in the leather seat that I cannot remove with my cleaner. She got the cleaner and started cleaning it until the stain is gone.

Violet0811

Jul 23, 2016

I had to get a part replaced on my dashboard and Sergio made sure it was done right! He kept me informed the whole time, which I really appreciated!! Thanks for the great care!

Cindirhea

Jul 22, 2016

Larry Long was my service person. He was very professional, polite, informative and thorough! I appreciated the professionalism and attention to detail. Thank you for a wonderful experience.

MAH

Jul 22, 2016

Art Miller made the car buying experience quite enjoyable. Had my car ready when he said it would be ready and on top of that he drove it out to my house. Thank you Art it was fun getting to know you.

Cart181girl

Jul 20, 2016

Yep, it's my 6th Acura from the great folks at Gunn Acura. Obviously I'm biased now but I think their customer service is excellent. This time Brady, Will, and Moe did their level best to get me into the RDX I wanted at the lease price I needed. (Thanks!) And Will was so patient with my all questions...as if I was a first time Acura buyer. I appreciated that! And I can't forget the terrific service support I have gotten from Charles. A class act at Gunn Acura!

SJ Brakey

Jul 20, 2016

Tony Alvarez was my sales guy and he has lots of knowledge on the TXL car I was buying. He spent a lot of time explaining the features of the car and helping me set up my new car for me. Since this is my first Acura, I appreciated that.

Tanfod

Jul 20, 2016

This is my third car from Gunn Acura and every experience has been awesome. Moe was awesome at listening and meeting my leasing price point. He had all of my paperwork, numbers, and vehicles ready for signature and test driving. I never feel pressure when I go to Gunn Acura and Moe and Will were great at ensuring that my experience was a pleasant. Thank you I love my 2106 TLX

Jedi1

Jul 20, 2016

Adam Segner was our point man; he is an experienced professional & it shows. Decature Tounsel put our lease documents together & he is fast & "spot on" accurate. Peter Holloway secured our final terms really focusing on what we thought we wanted. Peter very much tied all three together into a "team play"; these are three individuals but they seem to be quite committed to the same level of excellence.This is our second MDX from GUNN and based on this experience, funny how much we already look forward to the next one....great car/ great sales team.

CBoone

Jul 15, 2016

First of all, let me say I love my 2012 Acura TL! The dealership awesome and professional. My sales experience was very laid back, Frank was patient and knowledgeable, smooth buying of the car. He even sends a birthday email occasionally which is nice. The service department is exceptional. I had Judy for a short period of time, she was great. My current Service Advisor since then has been Charles. He explains everything to me on what is needed, works with my schedule, very courteous, pleasant, and listens. My car is well taken care of (mostly regular maintenance, my car gives me little else to fix!) Always comes back to me with a wash and vacuum which is an extra plus. The wait room, if staying for car, is clean and usually has snacks and drinks, coffee in the morning, and television to watch. Everyone is nice. Great place to buy and service a car, Love Gunn Acura.

lovemyRDX

Jul 14, 2016

This is the best care buying experience ever. The sales associate Josh is fabulous and the attitude of all we encountered was just the essence of true service.

Wild Bill

Jul 9, 2016

My wife and I are new to San Antonio. We recently took our 1999 Acura Integra in for service. The employees treated us with excellent service. When are in the markett for a new care, we most likely buy from this dealership.William Harper

k&g

Jul 9, 2016

Judy Pritchett is the ONLY Service Manager in my opinion. Ever since Pat Enriquez unceremoniously disappeared, Judy is the only Service Manager that is comparable to Pat in terms of customer service. She's personable, efficient and thorough, and doesn't try to upsale us with stuff we don't need and keeps service costs reasonable. We've had some interactions with a couple of the other current Service Managers and let's just say, if Judy isn't available, we'll likely trek to Austin to service our cars.

raulm

Jul 3, 2016

Carla was professional and helpful during the maintenance of my RDX. She quickly checked me in, gave me useful information and asked pertinent questions. Service was timely and excellent. I will continue to bring my RDX for maintenance checks.

Granny

Jul 3, 2016

From the excellent experience of purchasing this vehicle to the outstanding experiences I had with their service department I highly recommend this dealership!!

Nike40

Jul 2, 2016

This was me first experience purchasing a new car on my own. Jim Tetter was very helpful and knowledgable about model I was looking to buy. I got a great deal on my 2016 RDX and so am very very happy.

Sandra0718

Jul 2, 2016

Josh helped my find the car I wanted, and gave me his undivided attention. I love Gunn because I was in and out of there within 2 hours! This is the second car I've purchased from a Gunn dealership and I will be coming back when it's time for another one. Thank you!

El Trujillano

Jul 1, 2016

Charles Spencer has been my contact for service for few years.I have found him to be very efficient and friendly.He pays attention to details and explains clearly the needed services..He is the reason I keep going back to Gunn Acura

TBruce

Jul 1, 2016

I did a lot of test driving and Mike did not rush me to make a decision. It took me about 3 weeks to finally commit but it was worth it. I wanted everything to be perfect and it was, thanks to Mike's patience to allow me to go back and forth between 3 vehicles.

Carlene

Jul 1, 2016

Charles is a superb communicator and very patient/kind. I witnessed him defusing another customer so graciously. My husband and I request Charles for service every visit, placing great trust in him.

Mike Kelly

Jun 30, 2016

Carla was very professional. She explained what services would be performed and how long it would take. She was spot on with the time and that included a car wash. The waiting area was comfortable and quite. I had a service coupon, so I felt I got good value for my time and money.

My Acura

Jun 29, 2016

Thank you again for great service! This is one of the reasons I bought another Acura. Besides have a great car that never needs repairs, the service center is a pleasure to deal with.Carla was so helpful, keeping me informed. Every time I take in my car, I'm treated like a loyal customer.

Lisa

Jun 28, 2016

Andrew D'Souza, Sales Consultant, came highly recommended. I'm a straightforward buyer who did my research. So I knew the package I wanted on my new MDX. Andrew had the exact MDX that I wanted to see. We took a test drive in which he explained everything thoroughly, but didn't go overboard. I was able take the vehicle home overnight to really get a feel for it. I then determined what I could and could not live without. Andrew then found a 2016 certified used MDX that met my requirements. I am not a frequent car buyer, but as long as Andrew is affiliated with Acura, I wil purchase from him. Thank you to Andrew!

Denise

Jun 26, 2016

We were very pleased with the service that was provided to us by Frank. We were shopping for a used car for our 16yr old daughter, Frank was able to take use to 3 different deleeships to find the "perfect" car for our daughter. We will be returning by year end for another vehicle for me.

Aap73

Jun 26, 2016

Frank was outstanding.He truly knows the meaning of "Customer Service". Because of his great efforts of educating me and not rushing me through the test driving experience I was confident in making my purchase.

Jerry931

Jun 24, 2016

Adam was so help full going out of his way... Really the entire staff.. Did everything online.. Got everything ready just come in sign and drive off... That simple... Really your staff deserves more STARs... You really Deserve the Moon.. Thank you so much Jerry an Alice

MelDel

Jun 19, 2016

I've been going to Acura for my car maintenance/service since I purchased my car 3 years ago. I had been assisted by others before whom all did an excellent job until Charles assisted me one day. I've been going to him since. He's nice, courteous, knowledgeable and I trust his judgment, always making sure my car is in good shape. Even when I had an emergency repair I had to take care of at the last minute, I was able to count on him to get it done quickly. I will continue to go to Charles and would definitely recommend him and GUNN Acura to others.

Kenneth Zuschlag

Jun 9, 2016

My wife and I started purchasing only Acura vehicles from Gunn since 1991, not only for the automotive quality, but also for the continued excellent professional sales service of Coby Allen and Larry Long's Service Dept. management. Currently Judy Pritchett is my new best friend.n service.Ken Z.

Rdxgirl123

Jun 2, 2016

Ali Zibakalum was a great salesman. He was very informative and I felt no pressure to buy. He made me feel comfortable with my purchase.

fishingisfun

May 31, 2016

I appreciate being treated as a valued customer even with with our older 2005 Tl and 2013 RDX (100,000 miles) . Charles has always been excellent at explaining the recommended service and options.

bhagani, m

May 27, 2016

I recently purchase a used vehicle from Gunn Acura and had a very pleasant experience working with Mr. Will Chaudhry. He is a true professional that answered all our questions and also didn't use any pressure tactics. I would like to commend Mr. Chaudhry for his professionalism and am happy to recommend working with him.Incidentally, why does he not appear on your Employee list - does he no longer work there?

Mr.J210

May 25, 2016

The smoothest luxury vehicle buying experience ever! I truly appreciate the excellent customer service and professionalism. I will be a Gunn Acura customer for LIFE!!!!!

todddbyers

May 25, 2016

This is my second Gunn Acura and both experiences have been smooth and rewarding. The staff is great and welcoming. Andrew was awesome. Thank you!

Lee

May 24, 2016

Took vehicle in with concerns about a message my car was reading. Tomas took me in right away and went above and beyond to get me a loaner car so that I could return to work. I was kept informed about my car's status and it was ready the following day.

WillC

May 22, 2016

I took my car in on 5/14 for A13 service and I also had the service department replace a PVC valve that was brought to my attention during a previous visit. During my visit my worn tires were brought to my attention. Tomas the service person informed me that he could get me into the same tires and match discount tires prices after I told him I would take the car to discount tires for the new tires. I told him if he was able to match the tire prices I would give him my tire business. After about 1 hour since Tomas stated he would match discount tire prices and the same tires I went looking for Tomas and ask what the price of the tires would total. Tomas told me he would get right back to me. After 45 min he came back to with a price that was much higher than expected since I had look up the tire online. After I ask why the tires were so expensive he informed me that Discounted Tires had sold me the wrong tires for my car. The set of tires he was selling me where $40 more per tire and he stated were correct tires for my car. Never mind that both Discount Tire and Consumer Reports had highly recommend my previous Michelin Pilot Tires. These Michelin Primacy tires were Acura recommended the right tire for my car according to Tomas. I've been a customer of Gunn Acura since 2008. I've had 100% of my oil changes completed by Acura and most of my car issues addressed by Gunn Acura. The exception being a alternator and starter replacement because the dealer could not get to my car for at least a week when this occurred. After my most recent experience with Gunn Acura service I have to question if the service department puts commission in front of a good value for it's customers. I went to the Gunn Acura website and I don't see one TL with Primacy tires and I have to wonder is Tomas gave me lip service when he told me that the Primacy tires were the tires needed on my car. I guess Discount Tire and Consumer Reports were wrong? Gunn Acura why don't you sell cars with Primacy Tires? I see a lower price Potenza tires which is what was on my car when I first bought my car. The comments above are for Tomas and refer to my most recent visit.

palacyn

May 18, 2016

This was my first purchase an Gunn and I have to say I would highly recommend and go back again. Mike Juarez went above and beyond and the entire was process was superb from beginning to end. Thanks again Mike!

LucyD

May 17, 2016

This is my 4th Acura and I am happy to bring it in for service at Gunn. Very relaxing, fast, i always wait because they are timely and the waiting experience is very comfortable.everyone is very nice and I am confident the work is being done correctly. No complaints

amed2

May 15, 2016

Took my TL in for service for a saturday appt. i arrived late but Thomas still took my car in without delay. I asked them to look at a loose mirror and an SRS warning light in addition to my A1 service and they took care of it in a timely manner (3hr). They were also reasonable on the price and to top it off their shuttle driver Joe gave me a ride to and from a local restaurant.Overall awesome service and people thanks!

Asam

May 15, 2016

I made my appointment online with ease. When I brought in my TLX for the scheduled maintenance, all team members were friendly and service was completely in a timely manner.

RLX 2014

May 14, 2016

Eric Woodward was very pleasant & very helpful. Car buying experience was smooth and prompt.Finance was helpful & friendly. I would definitely recommend Gunn Acura to all my family and friends.

Oralia Castillo

May 12, 2016

I like the waiting area plus the staff is very friendly. I will definitely continue to take my car there for any type of service that is needed

MarkB

May 12, 2016

We had our 2008 RDX receive some hail damage...twice...like a lot of us, and we decided to see what Gunn Acura would give us for the car. It was more than we expected, and we upgraded to a brand new 2016 RDX that is absolutely perfect for our needs now that the kids are flying out of the nest. This is the 4th car we have purchased from Gunn Acura, and we will always deal with Mr Tony Alvarez. He is quite a fellow and will make your car buying experience like no other.

oandy

May 10, 2016

Adam and Peter took care of our concerns and met our needs in pricing and expectations. Would highly recommend them, great team! Thanks again Adam and Peter! BTW, Peter sold us our first Acura back in 2006, glad to see that he is still around taking care of customers needs.

Marysatx0516

May 5, 2016

Brought my ILX in , experience battery issues. Was still under warranty. Problem fixed in no time, excellent service with a car wash and vacuum to boot, made my day!

lma1208

May 4, 2016

This is my second Acura to lease from Gunn Acura. I had the RDX first and 2 kids later needed the MDX. They did not have the color I wanted without hail damage in the MDX when I went in on Wednesday afternoon, but got the black MDX at the dealership and ready for me to take home by Thursday afternoon. Andrew D'Souza was great to get me into the new MDX and on my way home in less than an hour and a half on Thursday. A great and easy experience!

MomofTwo

May 1, 2016

Oil change, tire rotation and ordering a part that is on recall. Was told it would take an hour and half. Was there for only an hour. Great service team as always.

Rickey Lump

Apr 30, 2016

I recently purchased a vehicle from Gunn Acura and it was the best car-buying experience I've ever had. My Sales consultant was Mr. Andrew D'Souza and I was impressed with his down-to-earth demeanor and attention to detail. I also dealt with two other employees and was just as impressed with their positivity and helpful attitude. Thank you Gunn Acura!

Glo

Apr 30, 2016

Your team was Awsome especially my sales rep Jim , listened to my request and came out like a champ , if it the car I came in looking for

Travis

Apr 28, 2016

Will was a very nice and knowledgeable salesman. We came for a specific vehicle and had our financing already in order and didn't want to waste a lot of time going back and forth. He explained the technology and working parts in great detail and even answered questions after we got the vehicle home.

Greene

Apr 23, 2016

Fast, courteous, skilled, and mindful, a recent visit to Gunn Acura was once again consistently outstanding. Brendan Moura and Art Miller left no question unanswered.

Cerevelles

Apr 21, 2016

I have consistently found this dealership to provide excellent customer service , estimates are spot on , the length of time completion , loaners and a washed car after service is complete . Javier in service was awesome and whoever thought to put a massage therapist in the waiting room is a genius !

Disappointed

Apr 19, 2016

This is the second post I write in less than a month. My experience with this company has been probably the worst I have ever had. I bought a car which they insisted had been serviced and checked with an 85 pt check. Not only were there two lights not working and the oil of this car not been changed, but the car was smoking and burning oil only a week and a half after I bought it. Makes you think that their 85 pt check was very superficial, if at all true. They took a week and a half to diagnosed a problem that was obvious: there was a problem in the engine. They have to fix the cylinder head. They have had the car now for almost three weeks and still cannot comfirm when I will get it back. Frankly I think they are waiting for the 3 months warranty to run out, so that if I find any more problems I will not be able to claim. Even though they have had the car longer than I have since I bought it. Really this place seems like a racket.

lma1208

Apr 19, 2016

My Acura RDX had a recall, Gunn paid for my rental while we waited for the parts to come in and then when the parts were in, they repaired my car the same day and all I had to do was drive the rental to the dealership and my car was repaired, clean and waiting for me. Judy even helped move my stuff from the rental to my car. Great Experience!

B Bryant

Apr 19, 2016

Judy Pritchett is always courteous, pleasant, and very professional. I have great confidence in her. She knows the cars and has the experience to apply that knowledge. She is the most reliable service writer I have ever worked with.

Tom H

Apr 18, 2016

Judy alway has come through. This is our second Gunn purchase. We are hooked for life. What a great experience in the service department.Tom H

Elyse

Apr 15, 2016

We are very pleased with the service, personal attention ,and the feeling we get that Judy really knows her stuff! Thanks for another service visit.

Eddie

Apr 11, 2016

Went in to test drive the TLX - having been an 12-year owner of a TL and loved every year of it - and walked out with an RDX. Love the model. Erik was easy going, helpful, informative and cared to ensure my shopping experience was easy. It was a much smoother process than I recall from 12 years ago at a different dealership. Gunn Acura is awesome. My car went in to get the trimming done and some additional accessories and Julian take care of all that exceptionally, as well. Keep up the great work guys - I hope this superior assistance continues as I take my new car in for maintenance in the future. Cheers!

Disappointed

Apr 9, 2016

I feel like I have been RIPPED OFF. I bought a used Nissan Sentra 2.0 2007 from GUNN Acura on March 17, 2016 after they had repeatedly mentioned that the car had been serviced and checked with an 85 pt check. The next day I noticed that the car had two lights (one in the front and one of the break light) not working and had to take it in. The following weekend as I checked il level I noticed the oil was quite dark and probably had not been changed. Because this was Easter weekend, my husband said we should take it to change oil the following weekend. You would think that if it had been serviced and check, the oil would have been changed. That week (our second week in possession of the car) my husband was stopped on the road because the car was releasing smoke through the exhaust every time he started at a traffic light. We also checked the oil level that evening and noticed that the oil was extremely low and dark. We added a quart to make sure the engine would not burn when we drove it back to the dealer. We went back to GUNN Acura to have the fix this problem which is obviously an engine problem where the car is burning oil big time. They received the car and said they would call us back. Two days later they called me telling me that they would change the spark plugs and I should remember that the warranty had a deductible of $100 for this service. Knowing that the problem was more than a spark plug problem, my husband and I went in to talk to the service department. After about an hour and a half they finally agreed to have it checked properly and make sure the engine problem would be fixed. The next day the notified me that the car was being sent to the Nissan dealership to diagnose the problem. I have not heard back from them since. This is five days after that and a week since I left the car at GUNN Acura and when I call I just get bounced from one person to another, but no one will take responsibility and let me know what is going on with the car that I now have to pay for with interest, but do not have and don't even know where it is. I am surprised of the inability to diagnose a car problem, that any other mechanic could diagnose easily and the lack of communication and responsibility. I feel like this is a RIP-OFF. Once you buy it really does not matter what happens next. They get their money thats all that matters. You can get a lemon and it is your fault for trusting their lies. Today is April 9, 2016, I bought the car three weeks ago and only drove it for two weeks.

Emileebaker7

Apr 5, 2016

Gunn Acura always treats me well. The staff is extremely helpful and accommodating. I chose to purchsse a used vehicle through Gunn Acura. The vehicle was located at Gunn Infiniti, but due to the previous experiences I've had at Gunn Acura the choice was supreme. I will continue to take my vehicle to Gunn Acura for all of its service needs and recommend them to others. Thank you for taking care of me.

HappyBevatgunnAcura

Mar 25, 2016

Second RDX purchased from Gunn SA. Charles Spencer Always, always goes above and beyond the call of duty for excellent service. Charles follows through, every time. We also used Judy Pritchett numerous times wirh same result. Thinking about third 3rd Gunn purchase.

pappitas1

Mar 25, 2016

My car needed towing and I was left without a car. Thomas Castillo was so helpful and with short notice was able to get me a loaner. Gunn Acura and Thomas has been there for all my vehicle needs that it gives me peace of mind!! Thank You Thomas for everything you do!!

Happy husband

Mar 21, 2016

My wife bought her RDX at Gunn Acura only after I assured her I would bring the vehicle in for servicing. I thought based on my previous experience with Gunn Acura that I could convince her visiting the dealership was absolutely nonthreatening and pleasant. But no way - it's her car and I bring it in. Little does she realize she's actually missing a relaxing and often informative experience. I was a bit concerned when my favorite long-time service person left, but no worries. Thomas Castillo was a perfect replacement - professional and helpful.

slass

Mar 20, 2016

Whenever I take my ILX to get serviced, Thomas Castillo does an excellent job of outlining the type of service job being received and providing progress updates. Wouldn't take my car anywhere else to get serviced not only because of the outstanding service I receive, but also because of Thomas' friendliness and pleasant demeanor.

Kimberly

Mar 16, 2016

When you find great customer service you don't want to leave!!! I have been made to feel like family with Gunn Acura. So much so, that when I recently was shopping for a new car for my daughter I called upon Frank at Gunn Acura to help me to locate something perfect. It took a few visits and multiple test drives and incredible follow up by Frank - and a transfer from another dealership to find the perfect surprise for my daughter!!! He is a class act, just like all his awesome counterparts!!!John got my financing done quick, got me in and out! Gotme into service asap to get the finishing touches and as always Tomas made me feel like a rockstar!!! Love these guys!

BO

Mar 16, 2016

I really appreciate the excellent service and support, Mr. Castillo provided. He was very knowledgeable and courteous, providing full detail of the findings during the process. After a thorough inspection of my 2007 MDX and a great timing belt service performed, I have peace of mind that my vehicle will be reliable for my family for many more thousands of Acura miles down the road.

V

Mar 14, 2016

Great experience beginning with scheduling for an oil change and reserving a loaner with Julian. Once I arrived, Javier made sure I was well informed on the service options and price. I had driven off in a loaner, which Giancarlo (porter) helped me without hesitation when I couldn't figure out the many new features in the car. My car was ready within an hour and Javier called to let me know as well as to assure there was no rush for pickup. I took advantage of the time since they finished promptly and asked for a quote on a part I'd been putting off. They happily completed that as well. Upon picking up my vehicle Javier was once again readily available and thorough with the information. Service provided by the team met and exceeded my expectations.

2012 Acura TSX

Mar 14, 2016

Excellent service and support, Mr. Castillo is very knowledgeable and courteous providing full detail of finding after a thorough inspection of my TSX Sports Wagon. Maintenance was done quickly at a very reasonable price. the waiting room is excellent providing a very pleasant atmosphere while waiting for maintenance to be completed.

Round Rock Customer

Mar 10, 2016

Going through the car buying process has always been a dreadful experience for me. That's probably why we keep our vehicles for 8-12 years. When my son was ready to buy his first vehicle, he asked for help. I found so many excuses to avoid going to car dealerships and talking to the sales reps. When he finally decided to purchase an Acura, I told him I would make a call for him to Gunn Acura while he was at work because they had the car he wanted in their inventory. As soon as I started a conversation with Josh Walker, I knew this was going to be a pleasant experience. From the moment we walked into the dealership until my son drove off with his new Acura, we were treated with great respect from Josh, Matt and Moe. Josh has been in constant contact with us before, during and after the entire process. Thank you so much for making this the best car buying experience ever!

chimico

Mar 10, 2016

Needing service I called for my usual service writer, with whom I'd had good experiences. She'd moved on so my new SW was John Hernandez (sp?). He did great--personable and professional. He explained everything well so I was satisfied with the repairs he proposed. My ten-year-old MDX is running well, has low mileage and we expect it to serve us well for a few more years. Incidentally, Gunn Acura has been our go-to service place since our purchase. They've done well by us so far.

BZayas

Mar 4, 2016

My service advisor, Javier Lozano, was professional, courteous and helpful. He got the work done on my MDX in a timely manner and kept me updated on the repair status. Thank you.

Roland P.

Feb 26, 2016

I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. Josh Walker was very attentive to my requests when choosing a new vehicle for my wife. With my follow up appointment to get my accessories placed on the vehicle I had the privilege to work with Julian and Judy. I was very happy with the service I was provided. Thx again. Keep up the good work.

GaryJr

Feb 23, 2016

We recently bought our second Acura in 15 years, both from Gunn Acura. The newest one was a certified one owner car that needed some tweaks after delivery. Larry Long took a personal interest in the car and made sure the tweaks were done in a timely and professional manner.

Cart181girl

Feb 17, 2016

For 12 yrs/5 Acuras I've dealt with Gunns service dept. First Pat and now Charles the past several yrs...I could not ask for better! Their professionalism combined with competence...well, just class acts! Their customer service is the best I've ever seen in any dealership! Charles is so kind and helpful...give 'em raises!!!

Dixie

Feb 10, 2016

My husband and I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. Jim, Matt and Jose were all professional and we appreciate their honesty and concern to meet all our needs. Best experience we have ever had purchasing a new car!

TSX Owner

Feb 10, 2016

Love Gunn Acura. I also treasure my 2004 Acura TSX. It's getting older yes but I do love it. The service department fixed some display issue in a timely fashion with great results. Larry Long, runs a great department there and it shows thru his service managers. Thanks Tomas C for all you did!

Have Gunn Will Travel

Feb 9, 2016

Last month my wife and I went looking for a new crossover. We had already decided that the new vehicle would be either an Acura or a Lexus. We went to the Lexus dealership here in San Antonio first, we were treated with the usual slow paced (trying to steal your trade) crap for over 3 hours. We test drove and liked the vehicle, but the sales person and his assistant gave us basically no info or specs about the vehicle except that it was a Lexus and had a turbo engine, all they wanted was a sale! When we left we were stopped at the door by the sales manager offering more money for our trade, it was too late, my wife and I were fed up and wanted nothing more to do with the dealership. Three days later we went to Gunn Acura to look at the Acura RDX. Our salesperson "Frank Sumadi" greeted us right away and within a few minutes we had pretty much settled on want we wanted. For the next 30 minutes Frank explained every thing about the vehicle. We were very impressed with the knowledge Frank had regarding standard features and the differences between the different levels available. We went for a test drive with Frank and he did a fantastic job explaining the features. While were out our trade in was being appraised. When we got back to the dealership after a great test drive we waited about 10 minutes and were presented with a extremely fair value for our trade. I'm not an impulse buyer, so we told Frank we had to think it over for a few hours. When we left about an hour and a half total time had passed and we didn't feel worn out. Frank was very gracious as he walked us to our car, NO HIGH PRESSURE! Later that day we called Frank back and purchased the Acura RDX. GUNN ACURA gave us the nicest car buying experience we had ever had and Frank Sumadi is the most knowledgeable sales consultant we had ever met. Thank-you Frank, we love our new Acura! Alan & Sonya

Dexter

Feb 7, 2016

Service associate was able to get me a loaner at short notice. Small repair on what I thought was going to be very bad. Very quick turn around in two days

Wil Rolfe

Feb 4, 2016

I had a superb experience when Peter Eng sold me my 2011 Acura nearly 5 years ago, and I was very pleased to find that the quality of your service has not diminished with Jim Tetter; he did everything in his power to make sure that I was satisfied.. Wil Rolfe

Derek reed

Feb 1, 2016

I bought 2 vehicle from Mr frank sumadi. I bought 1st two years ago . I was impress by how he guide to use the car . He was friendly and teach carefully from little bit thing . Very helpful. That why . When I want new one I still want come back to see him.

WGC

Feb 1, 2016

One of the reasons I bought a new RDX was because of Judy in the service department. She is terrific! She should get a raise!

08 TL

Feb 1, 2016

The service at this location is 2nd to none. I drove my car from Ft. Worth just to have Gunn Acura service center work on my car. I trust them and they have always been a tremendous asset when it comes to the maintenance of my vehicle.

Charlie2075

Jan 26, 2016

Want to recommend Gunn Acura and their entire team. This was the second vehicle we have purchased from them and have been very pleased with both experiences. Jim did a great job along with all the staff that helped us. Thank you for making the experience a great one!!!

steelebbs

Jan 23, 2016

Tony Alvarez. Always a gentleman and easy to communicate with. Second time to buy Acura with Tony. Had a 2014 Acura TL and found for us it was just too low to the ground. Traded for the RDX which suits us much better. Like the vehicle, like the salesperson. Only downside was the high rate of depreciation for the 2014TL...expected better value.RDX rides well and drives easily. Blind spot warnings were included and should be included for all cars as they are a wonderful safety assist.

CARLOS GARCIA

Jan 20, 2016

GUNN service has kept my vehicle running great ! And the service managers are always very helpful !My place to go for outstanding service!Thank you !

DG/TG

Jan 20, 2016

Arthur was very knowledgeable about the operations of the new 2016 Acura MDX and the various new features. Since we had a 2011 MDX , he pointed out the new upgrades which made the buying experience exciting to both of us. Arthur helped us get our older MDX ready to sell as well,, it looked so good I was sad about selling it. I soon got over it once my new vehicle came out gleaming and ready for the road. Thank you Arthur for a good buying experience with Gunn Acura.Theo and Della Guidry

Kimberly

Jan 15, 2016

From the time you drive in, to the time you drive out - you are treated more like family, than a customer. Tomas always greets you with a warm smile and makes sure you are in and out quickly, and always takes the time to ask about your day, your family, work, etc......... Joe always takes time to come out to say hello, inquire about the reason for the visit - very involved! This team not only takes care of business, they take care of YOU! So very appreciative to be a part of the Gunn Acura family!!!

Andre

Jan 14, 2016

it was my first visit for oil change and really I m satisfied with the service done, and I really recommend this dealership for all my friends.

Ron

Jan 8, 2016

I have always received outstanding service from Thomas (TJ), I have been dealing with TJ since my first Acura purchased in 2005. An outstanding employee.

DValibhai

Jan 6, 2016

Gunn's one price approach is great. My sales associate and staff made car buying a pleasurable experience. I strongly recommend this dealership if you are in the market for a new or used vehicle.

sidekicklc

Jan 1, 2016

I had a wonderful experience at this dealership. Everyone was helpful and willing to go out of their way to make my car purchasing experience easy and comfortable. Frank was amazing. He went above and beyond. He was very insightful and answered all of our questions.

canvas57

Aug 23, 2015

Mr. Woodward was professional, personable,very helpful and patient. The ancillary staff reflected the same exemplary qualities that Mr. Woodward possessed. I look forward to doing business in the future with you.

JoanneC

Apr 10, 2015

I worked with Frank Sumadi to determine the best Acura to suit my needs and desires. He exceeded my expectations in every way. He did not pressure me, respecting my intelligence and ability to make decisions. I'm now the proud owner of a beautiful RDX and appreciate all the work Frank did to put me behind the wheel. My family has owned a number of Acuras. We are always treated professionally and fairly by Gunn Acura. Make Gunn Acura your first stop when shopping for a car and ask for Frank!

McDavid

Feb 23, 2015

Tony Alvarez and the entire Gunn Acura team are outstanding. Professional and courteous with total honesty every step of the way. I highly recommend Gunn Acura to anyone looking for a great vehicle at a fair price with total integrity and professionalism..

Robin

Jan 30, 2015

Great experience, well mannered personnel, and professional, everyone greets you with a smile. Ask for Tony Alverez, he is absolutely charming. Test drive the MDX, she's a bute.

Jcua78154

Jan 30, 2015

I couldn't of purchased my car at a better place! The staff was very approachable and friendly! I didn't feel pressured at all and my sales rep, Tony, took VERY good care of me! He always kept me up to date on emails and reminders throughout my whole buying experience. They are all about customer service here! I would highly recommend Gunn Acura to anyone in the market looking for an Acura! Ask for Tony Alvarez! Blessed to do business with them!

Susan

Jan 11, 2015

I wish I had gone to Gunn Acura first! Tony Alvarez made the entire experience quick, easy, comfortable. Something I've never experienced before in a car purchase!

la77

Dec 25, 2014

This was one of the easiest car buying experiences I have ever had. Tony Alvarez went above and beyond to find me my 2015 Acura TLX. He took time to track it down and redirect a the shipment to Gunn. From the time I walked in till I drove off the lot we were given outstanding customer service. This is my second Acura and plan to be a repeat customer in the years to come!

Amackeil

Dec 22, 2014

I used the Car buying service with my credit union and was connected to a great used vehicle at Gunn Acura in San Antonio. We purchased our vehicle over the internet and had the pleasure of working with Mr. Tony Alvarez in the Internet sales department. He delivered it to us in Austin at no charge and we had 15 minutes of paperwork in the comfort of our own home! The easiest car purchase I ever made!

lucytran08

Dec 20, 2014

I have nothing to say but positive compliments about Gunn Acura! I purchase my 2012 Acura TSX two years ago and the experience was the best but that experience Did Not Stop there. As the years past I continue to get my vehicle service at Gunn Acura and I tell you, Each Time that I stop by My Service Manager, Charles Spencer, from Gunn Acura impresses me by providing THE TOP NOTCH BEST CUSTOMER SERVICE & EXPERIENCE! It's hardworking people like Charles and his service crew members that make Gunn Acura: Trustable, Dependable, and Have Loyal Customers for years to come. If you ever need service done on your vehicle I recommend for Charles Spencer to setup that appointment! He is the best and goes above & beyond for his customers! If Charles' Manager is reading this please give him a raise because he deserves every $$$$$ of it! This upcoming year I will be coming back to purchase another Acura from Gunn Acura because without a doubt this dealership knows what they are doing and values their customers. If all dealerships learn a thing or two of the values, honesty, and principles of what Gunn Acura provides then just maybe they will start to earn the trust that I long have from Peter Ing (Sales Agent), Charles Spencer (Service Manager), and Gunn Acura. Thank you for being a Leader to show other dealership how a True Dealership should be in the industry! Keep up the great work!!

lynne.o.hamilton

Dec 6, 2014

This must have been the best experience I've ever had buying a vehicle. It was better than my experience with Mercedes Benz! My consultant, Tony Alvarez, was awesome (and patient) and I am in love with my new car. I LOVE GUNN ACURA!

Miles White

Dec 1, 2014

In my first buying experience from a Gunn Dealership and my first venture into Acura SUV's. I found the experience enlightening and pleasant. My Sales Consultant, Mr. Tony Alvarez was pleasant, helpful, knowledgeable, and very professional. He knew the product and when I left there, thanks to his "tutoring" I felt knowledgeable as well.

Kemps

Nov 29, 2014

The people at Gunn made our car buying experience one of the best!! Very helpful and friendly. I would defiantly recommend giving them a try!

dpz39

Nov 8, 2014

I had been eyeing a 2006 Ford Mustang at Gunn Acura for a few days. Stopped in on 10/27/14, met with the sales consultant Frank Sumadi. I have purchased from Gunn Dealerships several times in the past. So I knew I'd be walking into a positive situation. However, this was my first at Gunn Acura. Frank took me on a test drive, and pointed out how well maintained the vehicle was and that he personally knew some history on it. It was actually in excellent condition in my opinion and only had 29K miles. Needless to say, I was sold. Now I know I keep going back to Gunn. Good product, Good service, and last but not least Good People.

mikedenison

Oct 2, 2014

Tony A was very professional and really knows the Acura vehicles. I would recommend him to anyone for a god car buying experience. Mike Denison

ahema

Sep 27, 2014

This was my 3rd vehicle purchase from a Gunn dealership and yet again, they found a way to make the experience truly remarkable! When I started shopping I was considering about 15 different vehicles and eventually test drove 6 different vehicles at 6 different dealerships. As a customer service professional, I have extremely high expectations, yet Gunn Acura still WOW'ed me. It wasn't the luxury vehicle that did it but the level of service I received. While other dealerships made feel like just another customer, Tony Alvarez and Peter Holloway made me feel like I was their only customer. Truly personalized service on my timetable.While Tony Alvarez was warm and extremely knowledgeable, Peter Holloway went well out of his way to ensure I was happy. Peter made reaching an deal agreement pain free, then went well above and beyond by completing a state-wide search to find the exact color & feature combination I was looking for and on top of that had it delivered in less than 2 days!

RG78244

Sep 27, 2014

Mike Juarez was a "no Pressure" type of guy that made me feel welcome, He was very knowledgeable about ACURA products and gave me enough information to mull over. After leaving GUNN Acura I test drove several other vehicles that ranked in the top 5 with the RDX, but decided to come back to GUNN and get my ACURA. I only had one issue about my experience, was being told by the one who valuated my car that I couldn't haggle on the trade in value, mainly because other dealers had offered me 2 grand more, but other than that, I definitely will recommend buying from Mike. PS. I LOVE my 2015 RDX!

artmanusaf

Sep 24, 2014

Test drove everything in town; nothing could match the quality of the MDX. Tony made sure I knew that, and made the sale really great! I was a loyal BMW owner for the past 7 years, and I am glad to realize there is something better.

debmont

Sep 9, 2014

I bought my second Certified Used Acura yesterday....WOW! Tony Alvarez stepped in for Ernest, my original salesman, he was delivering a car out of town. (That's how they roll). Tony is a sweetheart, he and everyone else involved at the dealership are always knowledgable, helpful and super nice. They have made my car buying experiences wonderful with the STELLAR service they provide. Peter, Decature, Alice and the service department ROCK too! I could buy this car anywhere; the SERVICE (read: people) are what makes all the difference. Would never buy a car anywhere else! Thanks again, y'all! Hugs & kisses to Tony & Ernest. Love, Deb Montalvo, San Antonio. ps - enjoy the rollout event tonight!

Brian L

Jul 5, 2014

I purchased a used vehicle from Gunn Acura abut one year back. We also own a Honda Odyssey and have always had it serviced at Gunn Honda down the road. We have never had service issues with Gunn Honda, even with them doing tremendously more volume then Gunn Acura AND that the Honda is supposed to be the "lesser" product line versus the Acura. But here is a summary of the pathetic service experiences we have endured with Gunn Acura: scheduled two appointments on-line only to NOT be in the system BOTH times upon arrival, two times the maintenance indicator light was not reset, and never have we waited two hours or more at Gunn Honda for basic service. My business has been blessed this year, and my intent was to purchase another MDX at years end. However at this point, I do not intend to return to Gunn Acura. For the caliber of vehicle, I expect much more on the service side. I have read several other reviews on Gunn Acura stating the exact same problems I have noted here. This leaves me feeling that the service department at Gunn Acura is not professional, not dedicated, and lacking in proper management and oversight. Should i have the capability to open an Acura dealership in San Antonio, it would be very simple to out perform Gunn Acura by simply catering to the clients in a proper manner. I believe that by having a general monopoly in San Antonio as the only Acura dealership they have chosen to become complacent in their service. Just in case their market research indicated otherwise, servicing vehicles is more often than not tedious, money you can think of many other ways that you would like to spend, and typically a weekend chore that is time you would rather spend elsewhere. Thus, having a service experience that actually helps ease the stress of maintaining a vehicle is critical to the overall experience of owning that product.

sam trahan

Jun 23, 2014

TONY Alvarez was awesome to work with. His service was top notch. He even drove five hours to deliver the car to my frt door.

LeRoy Cure

May 6, 2014

On 19 April 2014 I was introduced to a sales person by the name of Brian Wallace. My 2010 lease of my 2010 TSX was expiring. Brian starting assisting me with checking into the status of my account. I was very impressed with the manner in which Brian started checking into my account. He kept me well informed on every process. To make a long story short, with Brian assistance this turned out to be the best experience I have every had with a salesperson and Dealership. With his assistance I was approved for upgrading my lease to a 2014 Acura TSX. I am hoping the right people will see this so that Brian can receive proper recognition for his outstanding service.

naksu7

Mar 25, 2014

Excellent experience everytime I come to Gunn Acura service department. The entire staaff is friendly and eager to help. Service technicians are always available and greet me as soon as I drive up. My service advisor, Charles Spencer, is exceptional. He is knowledgeable, patient and friendly. He keeps me updated throughout the entire process and takes his time explaining what work my vehicle needs. I trust his recommendations and know that the price is reasonable compared to other repair shops. He remembers what services were done in the past and makes me feel like I am his only customer.

speddigari

Mar 23, 2014

Purchased 2014 Acura MDX. Peter Eng made our buying of new vehicle very pleasant and memorable. He was very knowledgeable on MDX features and explained both pros and cons of MDX over its competitive brand equal vehicles. This information helped us to choose a better car that had fit into our budget. Peter Eng was not pushy and helped us to choose the needy options. As soon as we purchased the vehicle Peter Eng became our help desk at Gunn Acura. His is outstanding in taking care of post sale needs of his customers. He is very welcoming and has great sense of humor. I would consider Gunn Acura for my next new vehicle purchase and recommend the same to my family and friends.

MX6TL

Mar 22, 2014

Purchased a 2014 TL, Peter Eng was able to perform a dealer trade at the factory for manual 6 speed. Very happy with the car. Peter was great, not pushy, very informative and giving advice to keep the price down when it came to options. I have yet to go to a finance department that has not irritated me in someway. The finance person tried to sneak paper work in, to get me to finance through them, even though I wanted to finance directly with my bank, TRICKY.ADVICE FOR ACURA PURCHASERS: Acura is made by Honda (some people do not know this). Certified Acura warranties (Honda Care Warranties) can be purchased from a Honda dealership. The day I bought my car, I purchased a 6 yr. 120,000 mile extended Certified Acura warranty for $1,600.00 from Benson Honda which was $800.00 less than the SAME one from Gunn Acura. I also saved $1000.00 on a Chevy extended warranty through Benson when buying an Avalanche from Gunn Chevrolet. Do your homework. And when the finance person says warranties from Honda dealerships are not the same, call BS! My 2005 TL extended warranty was also from Benson Honda and was honored and registered with Acura. My 2005 TL had 200,000 miles with few mechanical problems, 3 window regulators and a sensor. The service department managers are some of the friendliest I have had to deal with. My only disappointment was having the check engine light turn on after replacing my timing belt, which the computer showed as a cylinder misfire. The tech turned off the engine light and said he could not find anything wrong and that it was possibly bad gas. HHHMMMM 5 years of using the same gas station (Exxon at IH10 and UTSA Blvd) which the service manager said she uses also. Well the check engine light continued to come on every 15,000 to 30,000 miles for the same thing. Autozone would print out the reason for the engine light for free. Since it didn't seem to effect the cars performance I ignored it.I cross my fingers and hope my 2014 TL is as reliable as my 2005 TL. We also have a 2013 MDX after dumping our 2009 Pilot for burning oil. Beware the variable cylinder management motors (VCM) from Honda, some burn oil. Honda was sued for this, and can be found online. We picked up the MDX before the 2014 came out with the VCM engine. We keep our cars for a long time and the fuel savings would not offset the A$$ pain of a $5000.00 engine repair for burning oil.Good luck to you all.

aloera1216

Mar 21, 2014

Tony Alvarez at Gunn Acura was great!! I bought this car from Austin and dealt with Tony over the phone until I decided to make the purchase. He was not pushy but very informative and friendly. My final choice was between a car in Houston and the one in San Antonio. Tony's great attitude and proffessionalism made my decision to go with the car in San Antonio. Before I drove to San Antonio, Tony had quoted me the cars price with tax, title, and the trade-in value of my existing car. All paper work was prepared in advance and everything that Tony quoted me was 100% accurate. I would definitely refer anyone I know to this dealership. Every person that I dealt with had a positive attitude, they all helped each other, and it seemed like a really great place.

Erinrene

Mar 20, 2014

I would absolutely recommend Gunn Acura to get your next vehicle! I was looking for a particular used vehicle and Peter found it for me. The price was just right and the price they gave me on my trade in was very fair. Peter made sure everything was taken care of for me on my new, used vehicle to my satisfaction and made me feel like I was top priority. I really felt that Peter had my best interest in mind which is something that is hard to find in a car dealership. Thank you Peter and Gunn Acura!

mbeard01

Mar 18, 2014

Overall expirience was excellent. Great customer service. Peter was friendly and very knowledgable about the Acura vehicles. We have dealt with Gunn Acura more than once and will continue to go back.

jackie4430

Mar 17, 2014

This is the 6th my family has bought from Gunn Acura and Peter! It was also the first car I have bought on my own. Peter was so helpful in finding me what I wanted in my budget, he even brought cars over from other Gunn dealerships so that I could see them and test drive. I am so happy with my car and Peter has checked back with me to make sure I still love it! I would recommend Gunn Acura and Peter Eng to anyone looking to buy a new or used car!

erric11

Mar 17, 2014

This is my 8th new Acura. I have only purchased 2 of those 8 at the same dealership. Needless to say, I have had all types of experiences at different Acura dealerships. I have to say that working with Peter Eng at Gunn Acura and all of the Management that I met while going through the buying experience was different than any other Acura dealer I have experienced in the past. Never once did Peter or any staff member point and push me, they allowed me to stay in complete control of how I wanted to conduct my purchase. He was courteous, knowledgeable, and a great conversation between detailing the different models. I look forward to visiting this dealership again for service.

Osamarzk

Mar 1, 2014

I am returning RLX to dealer after I discovered a technological problems at car. The dealer explained to me 48 hours period to return and he didn't owner it.

Charles W. Cheatham

Feb 28, 2014

Awesome does not adequately describe Patricia Enriquez's attention to detail, professionalism and can do sprite. As the Gunn Acura Service Manager, she goes above and beyond to assist her customers fine solutes to their problems as well as recommending the proper course of actions to resolve the problem and to prevent other problems. In my over 60 years of driving automobiles, I have never experiences such great service from a dealership. Please express my thanks for all the help she has provide me since I moved to San Antonio, 6 years ago. Thank you. Charles W. Cheatham

EricGansle

Feb 6, 2014

Stay away from Gunn Acura or you may find yourself in the same position I did... They don't care about their customers nor do they care about customer retention.I have gone to Gunn Acura on a number of occasions to service my 2008 Acura TL Type-S and the first couple of times thought that it was a decent dealership.Then I ran into a service problem surrounding my warranty on my radio which produced a pop in my speakers when my car would start. Also I would get an intermittent drop in sound that would last for a second or two while the radio was on the tuner and signal strength was good. They got advisement from their Acura Tech line to replace the radio. Once they replaced the radio (different version of the radio and also re-manufactured) I asked that they also inspect my car.I got my car back only to find that there were scrapings all over my car from the removed inspection sticker and then started noticing scratches on my dash and my AC vent bezel. After looking over the area more I found scratching on my kick panels and aluminum trim on the drivers side. Then I drove the car and realized that my AC wasn't responding to the buttons and the temp wasn't being displayed. Turns out they left my AC disconnected behind the dash after installing my radio. This left my AC and heater on full blast and they told me I would have to wait a few days to get another loaner so they could fix the issue.After pointing out the damages to the Service Director Larry Long he agreed that this was poor service. They had some of the interior fixed by an interior guy and ordered the part for the aluminum trim. After I got my car back I also noticed two other chips on my dash near the Nav and the radio along with some scratching on my carbon fiber shifter. Once I pointed this additional findings out to Larry he asked me when this was going to end and that he couldn't replace my entire interior knowing full well that his service tech damaged my car.During the final repair of my interior at the dealer, after the warranty repair was completed on the radio, they took it upon themselves to put 400 miles on my car to supposedly try and identify the shifting, steering, and radio issues that still existed. I was in awe over the fact that they put this amount of mileage on my vehicle and flabbergasted that they saw no issue with this. After putting that much mileage on my car they turned it back over to me saying that nothing was wrong even though the pop in the stereo still existed when the car was started. Yes that very same pop that they decided was a problem and switched the radio out for under manufacturer warranty.After the car was returned to me I was told that they would no longer provide service on my car under warranty and that they would only work on my car if I paid them hourly to do so.Now I am in need of an oil change so I scheduled an appointment with Gunn Acura, drove across town to make that appointment, only for them to tell me that they were no longer going to work on my car after I already drove from Boerne to San Antonio to make this appointment.Being that they are the only Acura dealer and service center in town I am now either forced to drive to Austin every time I need service which is around a 150 mile round trip or I will have to sell my car quickly at a low rate and take a hit to get rid of my Acura.The two things that came of this experience was my realizing the Gunn Acura dealership is a terrible place to expect to be treated well in keeping with the make of cars they service and if this is the precedent the Gunn Acura dealer follows then I'd hate to see what the other Gunn dealers that aren't high profile follow and do to their customers.In closing, if you use the Gunn dealers to buy a vehicle or service your vehicle then you best beware and watch out so you don't end up in the same position of being forced to sell the car you were once so eager and excited to own only to have that destroyed by the repeated bad experiences of the Gunn dealer / service center.UPDATE: I tried one last ditch effort to find resolution to this issue by calling the corporate offices of Gunn and the lady that serves as the corporate liaison laughed at me for doing so multiple times explaining that she would not help me and my concerns and requests will not be considered. The lack of professionalism that Gunn has obviously runs to the top from their dealerships to their discourteous and unprofessional corporate staff.Time to say goodbye to my 2008 TL Type S thanks to Gunn Acura!!!

janicem2001

Aug 23, 2013

Jim Tetter was a pleasure to work with. The experience with Jim and the rest of the Gunn staff was efficient, friendly, and stress-free.

pdur1982uhhuh

Mar 23, 2013

Working with Peter was great. We loved how knowledgeable he was about the cars and how professional he was. There was no pressure, no gimmicks. The whole transaction was easy..

systemb

Jan 20, 2013

This is the most pleasant and easiest car buying experience of my life. It all started online and Andrew provided me with all the information I needed via e-mail. My trade-in appraisal and even the financing was initiated online. When I arrived at the dealership, the whole process was a breeze. I experienced excellent customer service. I also received a very fair trade-in offer. Overall, I am very satisfied with my experience at Gunn Acura and I will recommend them (especially Andrew D'Souza) to all of my friends and family. I will return for my future vehicles! Thanks Gunn Acura!

lucytran08

Dec 6, 2012

I have been to many car dealerships (Mercedes, Lexus, BMW, & Nissan) prior from purchasing my Acura TSX, I must say that at Gunn Acura I have been treated with Outstanding Professional Customer Service and Respect! They focus/listen to what the customer's needs are and work with you to make your vision of your perfect car purchase happen. Unlike other Acura dealerships, they have a "One Time Competitive Low Price" program that discounts $3-4K off of car price tags and no negotiations is necessary. The sales consultants there are all paid salary so they do not badger you into getting a car like the typical car salesman. Gunn Acura does all of the research for you and provide you with the lowest competitive rate against their competitors. I know its hard to believe that a dealership is willing to do that for its customer but from my personal research and long far trips to 3 other Acura dealerships (2-Houston & 1-Austin), I realized Gunn Acura is truly a very honest and trusting dealership. My experience with the other dealerships does not come any where near the EXCELLENT EXPERIENCE I had at Gunn Acura. Everyone is super friendly/knowledgeable and treat every customer with value before & after purchasing your car. I strongly recommend Gunn Acura to everyone and will definitely come back to this dealership to purchase another vehicle!! I usually do not write reviews but when a business is ran with in my opinion "Great Core Values of Honesty, Integrity, & Great Customer Service" they need to be recognized for their strive & hard work!!!! I strongly recommend the following sales consultants: Peter Ig and Joe Nguyen. They are the best of the best!!-Lucy T.-

lakaram

Nov 27, 2012

I enjoy the no haggle experience of car buying. Mr. Eng was most accomodating and easy to talk to. I have purchased a vehicle from Gunn Acura before and returned to do business. The purchase and follow up service at Gunn has been above the industry standard.

joesplace4

Nov 16, 2012

Just bought a 2012 Buick Regal Turbo Premium III, Great experience here at this dealership. Paul the customer service salesman, and Andy the finance director, were outstanding, really went the extra mile to help me get financed at a great rate. Also purchased the Blue Steel package with window tint, which looks great. They even helped me out with a loaner car while the tint was being applied.I was skeptical about Gunns, no hassel one price, but not anymore, I am sold. Traded in my car, and they were fair with the price.Would definitly recommend this dealership and these employee's to anyone. I am looking forward to going back to buy my next vehicle, every dealership should be like this.

norarobles

Oct 24, 2012

Peter and Frank make a great team. Frank did everything to get us the car we really wanted. Peter helped us with all the paper work and throughout the whole process. He make us laugh and we had a good time while waiting for the financing process to get finished. I would definitely recommend Peter and Frank to my friends.

javig01

Oct 12, 2012

Very friendly,and very attentive to our needs. If opportunity will do business again or will refer business to Peter Eng and Gunn Acura. Thank you Mr. Eng!!!

randelljsmith

Oct 12, 2012

I purchased a used 2004 Acura TSX from an individual seller off of Craigslist a few months ago. I absolutely LOVE my car but the headlights stopped working due to a leak in the headlight. I was about to replace the headlight at my own cost, but I decided to see if Acura was aware of any issues and come to find out they knew all about it. The service rep told me to bring it on it and that would get it all taken care of. They had a TSB (technical service bulletin) for moisture in the headlights that covered it all. So I got two new headlights on my 2004 TSX (8 years old with 130,000 miles) for free b/c they acknlowdged it was their fault. AMAZING. And to top things off they gave me a loaner car that I could use for the 48 hours they had it in their shop while they waited for the headlights to come in. I thought the loaner car would be some older model (like mine), but oh no! It was a brand new 2013 Acura ILX with only 1300 miles and every bell and whistle. I think they were hoping I would go ahead and upgrade...which was very hard not to do!All in all, a wonderful experience. I think I am going to be a very long time Acura owner if not a life time owner after having such a great experience from beginning to end with my car. Thanks Gunn Acura!

swhitcher

Oct 11, 2012

At the time I first visited Gunn Acura, my car had been totalled and I needed to find another quickly. I had been looking everywhere without much success. When I got to Gunn Acura I explained my dilema and what I wanted. They did a search of their entire Gunn inventory, based on my criteria, and came up with two great choices that fit my needs. No other dealer went to this much trouble. I was looking for a used car and did not want to have car payments if possible. I had gotten approval for a loan from USAA to cover anything over what they were giving me for my totalled car. The interest rate was kinda high, but thought that was the best I could do. When Peter Eng saw the letter and the interest rate, he went to Joe who went to work for me. He got me an interest rate that was SIGNIFICANTLY lower than the USAA rate, and included enough to cover an extended warranty. I have a car payment, but it is only $250.00, and not for a long time either. They noticed a gash in the bumper that the prior owner had tried to hide. Before they let me take the car, they repaired the bumper properly and even gave me a new Acura to drive while they fixed my car. (Highly recommend that car, by the way!) Peter drove my car to the office where I worked (Floresville) after it was repaired, so that I did not have to make another trip into San Antonio or take off work. The 90 day Acura warranty was something that made me feel better about purchasing a used car. I have been back a couple times after buying my car and Peter has always been there to be of assistance! These guys are awesome!! This is where I will go from now on for any auto purchase or repair. Way to go Gunn Acura.

mathaig9217

Oct 10, 2012

I had an 'Ok' experience buying my vehicle here at Gunn Acura. First, I understood that there was no haggling with the price of the vehicle. I was disappointed that I couldn't at least talk or negotiate the price. The vehicle is in very good condition. I was also disappointed with the lack of follow-up; i.e. not even a card or letter expressing the sale.

jess.gutierrez.581

Oct 6, 2012

After owning my 1994 Toyota Camry for almost 12 years and running up 298,000 miles, it was time for me to move on to a new vehicle. I just wasn't sure what kind of vehicle I wanted. I knew I didn't want a big sedan, nor too sporty of a car. One of my daughters owns an MDX suv, and an older daughter owned an Acura Legend, so I have had my eye on the Acuras for a while. Nevertheless, I research just about every model, and I especially looked over scores of owner's reviews. I found out that Acura car owners, compared to other Make owners, were by far, if not unanimously, the most satisfied customers. The TSX received rave reviews. With these findings, I decided to go look at the TSXs at the nearby Acura dealer. I test drove a TSX and nothng had to be said after that. I was sold on the car. The TSX had a smooth, quite and comfortable ride. I loved the luxurious ambiance the TSX offered with the leather seats and sun roof, and the size was perfect for me. However, my wife and I had budget constraints to work with. Then, Peter Eng came into our lives. Peter is the consumate professional. There are salespersons who don't want to engage the customer, they just want you to purchase the vehicle and be on your way. Peter is unassuming and very approachable, and is committed to his customers. Using Gunn's "Simple Price" policy, he was committed and determined to find us a TSX that would fit our budget. Peter's due diligence, professionalism, patience, knowledge of product, and wittiness, were very instrumental in ultimately my wife and I selecting the TSX that we did. I took my TSX to the Acura service department to have accessories installed, and the customer service was second to none. They were courteous and attentive, and getting the loaner car was the cherry on top. I love and am enjoying my TSX. Thanks Peter.

eagleal

Oct 5, 2012

Without question the most pleasant car-buying experience that I have ever had. Peter Eng is extremelyl knowledgeable, both of the product and the buying process. His desire to provide exemplary service and support to his clients is unparalleled in my experience.

mewarren77

Oct 4, 2012

We had heard about the MDX and were looking for a crossover equivalent to the Lexis 350. What we found when we got to Gunn and met Peter Eng was the consumate gentleman offering technical expertise on a great car. After deciding on the car, I worked with a knowlegable, friendly guy in financing, and left after individualized instruction and the promise of additional training. Since owning the car I feel as though I have had numerous opportunities to obtain assistance in learning about the features of my fabulous RDX.

parmaacura

Oct 4, 2012

I have purchased my last 6 vehicles from various Gunn dealerships over the past 12 years and have never been disappointed with the service or price that I have paid. When my 2002 TL was totaled, I did not hesitate to go back to Gunn Acura to look for another car. I was fortunate to work with Peter Eng and was impressed with how hard he worked to get me into the right car. It took a little while, but he was able to get me into a used TSX and I love it! I have recommended Gunn in the past and will continue to do so in the future.As another note, the TL that was wrecked had 233,000 miles on it and was still running great! The service department at Gunn Acura was the ONLY place I took my car, whether for a routine oil change or full service major maintenance. Pat Enriquez and the staff in the service department have always provided top quality work and customer service. So my compliments to both sides of Gunn Acura (sales and service) and to Peter Eng and Pat Enriquez I say thank you for your professionalism and high standards of customer service.

debmont

Sep 18, 2012

Wow! Not my first rodeo buying a car; new, used or luxury, but the best experience ever by far. From the moment I strolled onto the lot after I parked my Equinox, I was made to feel like Ernest had all the time in world to devote to me and what I was looking for, never a moment feeling any pressure or hearing a "sales pitch", their philosophy is transparent, genuine and they really are a team.I rolled out of there 1 & 1/2 hours later in my baby! I named her Lola and told Ernest that.. because what Lola wants, Lola will get from Gunn Acura. Well, when I returned a week later to get accessories installed and gave my name in the Service Depatment, I was greeted by SEVERAL people with "Oh, you're Lola's owner. We've been expecting you!" I CRACKED UP. Anybody goofy enough to name their car is going to appreciate THIS level of personalized service, naturally... her special license plates are being made as we speak and I'm looking forward to many, many years of bringing her back to their wonderful service department. Oh, and the loaner I had while she was getting beautified? SUWHEET! A local dealership (Volvo) had my volvo for TEN DAYS once in the past and acted like I was "outta my mind" when I requested a loaner...sheesh. Had to get UGLY w/them to get one. Gunn just offered it, automatically. HIGHLY RECOMMEND. Deb Montalvo

mallen1464

Jul 10, 2012

I am an Acura girl. This purchase is my third Acura. Even though I entered the dealership letting them know they automatically had my business, I was never treated in a way that indicated they felt they didn't need to compete for my business. Due to my schedule and a variety of other things the entire process took over 6 months. While they stayed in touch with me I never felt they were pressuring or rushing me. When I showed up or made inquiries they were ready to help. When I put the process on the back burner they understood that and backed off. I never ever felt they were bothering me or being annoying. I was always greeted promptly and in a very friendly manner. When I asked Mr. Eng certain questions when we were actually looking at cars he always encouraged me to try it myself; as an RN I believe this is one of the most effective ways for people to learn-by doing. My overall experience was wonderful. The day I picked up my car was so exciting. My cay was pulled up near the building in the shade and had a look of being on display. It was terrific.

Ray Becker

Jun 6, 2012

The experience of buying a car from Gunn Acura was totally satisfactory in every regard. The decision to buy a new 2013 RDX was influenced by a number of factors. The introductory remarks by the salesman Peter Eng set the tone and atmosphere for the entire experience. Peter said that his employment with Gunn was based, primarily, on two considerations: first, he was selling a car that he never needed to apologize for (i.e. that the product sold itself); and second, he enjoyed the caliber of clientele that were normally interested in the cars that he sold. Peter's professionalism, thorough knowledge of Acura products, and personal charm played a major role in our decision to buy the car.

Muratd

May 15, 2012

I went in on a Saturday 20 min before closing, with my 9 year old and pregnant wife in tow. Since I am going to have another kid I was eager to get rid of my two-door coupe Volvo C30 and buy something more sensible. Paul Bracken, our sales consultant, greeted us and was very friendly but not the cheesy kind you find elsewhere. He was a true gentlemen and genuinely interested in us making the right choice. We were interested in a TSX Wagon but I did not consider that car since I thought it would be underpowered by its engine. However, he offered us a secret route through the Hill Country with lots of turns, uphills, lots of possibilities to test the cars agility. We were convinced and started doing the paperwork. They offered me a very fair price on my C30, which is not exactly a very common car. They would not budge on the price for the TSX, I tried but the price was more than fair and very close to invoice. By ten it was one hour beyond their closing, but Paul, the appraiser and the finance person stayed to finalize the deal. I signed the papers, they helped to unload my old car and put everything into the new one and kept us hydrated with water and soft drinks. We were done in a total of 2 hours, including test drive, paperwork, finance (took only 15 min) and unload/load of personal belongings. I can recommend Paul Bracken as an outstanding consultant that made our purchasing experience a very positive one.

Reneemotherof3

Mar 2, 2012

I bought a new MDX in 2007 from Gunn Acura (our second Acura from Gunn). At the time, I was so happy with the experience because I hate buying new cars and always end up feeling like I got a bad deal because I am not a good negotiator. I loved the MDX and drove it happily until recently. At almost 100,000 miles, I needed a new vehicle. I began researching my options. I need 7 seats so my options are somewhat limited. I visited many car dealerships over the past two months, test driving nearly every vehicle that is in the crossover family without being a huge SUV. I finally decided on either a Volvo CX 90 or another MDX. I began looking at out the door pricing for both vehicles and negotiated a price with the Volvo dealer. Gunn doesn't negotiate so the only question with the Acura was trade in value. Volvo gave me a great offer on the new car and Gunn gave a much better offer on my trade in. I finally decided to go with the Volvo, my only concern was the decision to take Gunn up on their 10 day offer for my trade in. Would they really give me a good trade in even though I had decided to buy a car somewhere else? I just left Gunn Acura with yet another great experience with them. They bought my old Acura at the agreed upon price. They were helpful and never gave me the feeling that I was putting them out by utilizing their 10 day trade in policy. It made me realize that these people put their money where their mouth is. They are trust worthy. They do not pressure. We will need a sedan in a few months to replace our second vehicle. I won't shop anywhere but Gunn for that purchase.My ONLY complaint is that their finance department is slow. If you are buying a car, expect to be at the dealership for several hours. Otherwise, this is genuinely the best car dealership I have ever dealt with. Five years of continued excellent service.

liztsx

Jan 23, 2012

I recently purchased a 2009 Acura TL at Gunn Acura. Part of the appeal of this dealer is that they are highly rated. It is easy to see why. We were greeted outside by salesman, Peter Eng. He did not approach us but was easily approachable and ready to be of assistance. I let him know what I was looking for and had already done my research so I had a good idea of what their inventory was and that their vehicles were priced right. I was pleasantly surprised to find out that they had a no-haggle policy as I am used to having to fight for the right price and even more pleased when they came back with a very fair price for my trade-in. Everyone was very pleasant to deal with from our salesman, Peter, to the gentleman who appraised my trade in, the finance manager and even the security guard. I have honestly never had a more pleasant car buying experience and plan to keep dealing with Gunn in the future.

jamescheryl

Jan 4, 2012

Peter did a great Job of explaining the vehicle and allowing us the time to test out multiple vehicles without hassling us over which vehicle we would purchase.We have also been welcome to bring the vehicle back anytime to be ran through the Car wash which is definitely a nice gesture and and an awesome offering of customer appreciation.Thanks Peter!!!

garyboyd

Dec 18, 2011

Having just moved to San Antonio from the UK I was in the market for two cars. I hadn't heard of Acura before but so far we have been very pleased with the product. It offers value for money with a great quality and finish. I was obviously new to the Gunn dealership and at first was skeptical about the simple price but I was pleasantly surprised. I found Peter Eng and the Gunn team to be genuine in their efforts to make the experience as best they can. As we were buying second hand we had to source one vehicle from another dealer just because Gunn didn't have the stock we were looking for. It really wasn't a pleasant experience compared to Gunn. I would highly recommend Gunn and in particular Peter Eng. At no time did I feel pressured in the sales process but rather a real focus to meet our requirements.

TXtruck

Nov 27, 2011

Went in to look at a used truck and I walked out with it two hours later. Gave me a great price for my trade in more than bluebook value.

Chosen

Nov 23, 2011

I purchased a vehicle back in September and I wanted to ensure I gave the salesman, David Fanning kudos. He did an excellent job helping find a vehicle. He was patient and kept me abreast of any vehicles that fit the Information I gave to him. The managers were ok, however their customer service skills could use some improvement. You could tell the genuineness of their conversation was "just doing their job". I also noticed how they interacted with men versus women, which was not the same across the board. It could be because there are no saleswomen to bring balance to the buying experience.I also had an opportunity to visit their service department where I was taken care of by the Service Advisor, Pat Gonzalez. She did an excellent job of ensuring the issue with the vehicle I bought 2 days prior was taken care of. The sad part about this entire issue was I had to pay the $100 deductible on bushings that I am not sure why were not checked prior to the sale. They did decide to replace my brakes for free but the brakes were a part of the 85 point inspection and should have been replaced during the preparation stage anyway. My point? Do it right the first time!This was my second time purchasing a vehicle from Gunn. This time I loved my salesman and the service advisor however I am not sure everyone is in on Gunn's vision. Areas of improvement? Finding people with the gift of selling as well customer service skills and people who take pride in ensuring the vehicles being sold have been thoroughly checked prior to the sale. I also recommend having more women on staff for balance.I definitley recommend the Salesman, David Fanning, Service Adviosr Pat Gonzalez Advisor in the Service Department and Salesman, Art Miller who if I did not purchase with David's assistance, would have been my next choice.

Alvarezon

Nov 5, 2011

Excelent services and prices. Highly recommended. The sales person was excelent with a good knowledge of the features and options of each units. The sales manager also was excelent.

Mndzac00

Nov 4, 2011

Excellent service. They worked with us to meet our needs - price, color, amenities. They answered all our questions and if one of them does not know the answer, they always find someone who can answer it. There was no sales pressure, sewers given time to think throughout decision. What brought us back to gunn Acura was Peter Eng, he was very accommodating and pleasant when we were there last August. My son test drove the RDX and he was impressed. Mr Eng explained every features to him even though he knew that we were not ready to buy at that time. He treated us very well.

sefsha

Oct 13, 2011

We have been dealing with Gunn Acura since 2004 (purchase, service, etc..). When the old 2004 TL was totaled, we replaced it with another TL from Gunn. Our sales Rep this was Peter Eng. He was friendly, professional, and genuinely interested in working with us, and in giving us the best experience possible. It was a pleasure meeting, and working with, Peter.

treemagnet

Oct 13, 2011

My experience with Gunn Acura was nothing short of amazing.Years ago, I used to enjoy the car shopping/purchase transaction. However, Ive also grown tired of the game most dealerships seem to play these days. This was not the case with Peter Eng, nor anyone at Gunn Acura in San Antonio. I sensed a genuine caring and congenial nature from everyone I met, especially Peter Eng. Peter was extremely knowledgeable, open, honest, and fun to work with, as he has a great sense of humor. I plan to recommend Peter to everyone I know who is interested in purchasing a new vehicle.No, I didnt purchase an Acura, but that isnt because I didnt want to buy the MDX. My spouse made it clear that we needed a larger vehicle to replace my totaled Suburban. And so it will be, another Suburban.Regardless, great job Peteryou made our Gunn Acura experience outstanding.

kaiser87

Sep 20, 2011

I recently bought a 2006 TSX, took it back about a week ago for a brake job and oil change. Delt with a man named Tomas- who had great customer serivce. He reassured me that my car was in good hands, as i was tempted to do the work myself. Definitely going back to have all my sevice done.

Ken & Marita

Sep 14, 2011

We drove from the border in south west Texas to do an errand in San Antonio and did not have to buy a vehicle but were interested. A friend had given us a good word on Gunn Honda. We found Gunn Acura on the way and were so impressed that we pursued a vehicle through them. We are very happy with the vehicle and price and will see them again for our future vehicle needs.

stpstp

Sep 10, 2011

We recently bought a new TL from Gunn Acura. Our salesman was David Fanning. HE IS AWESOME! When we bought the car we made a deal to bring it back to get the windows tinted. First time we got the windows tinted the quality was terrible. They did not wash the windows prior to applying the tint and there were small bits of dust in all the air bubbles. Also, they did not cut the tint to fit the window...it was too small and you could see where the tint was not covering the windows from the outside. I brought the car back to have the tint redone a week later. When I picked it up the second time, the tint job was still unacceptable with the same issues as the first time. One of the windows was not retinted....they literally did not retint it. I brought this to the managers attention and he lied saying he personally watched the man take all the tint off the car. I am extremely frustrated with Gunn Acura and the quality of work in regards to the tint job. We will be getting our money back and getting the tint redone (for the THIRD time) elsewhere. David Fanning is amazing. We would love to work with him again...but not at Gunn Acura. Not only will my husband I never buy from Gunn again, we will certainly not be having our car serviced there either.

SATXMilVet

Aug 28, 2011

We were In the process of purchasing a 2006 Acura RSX and when we were presented with the price breakdown. I questioned the Dealers Inventory tax that I was responsible to pay for. Even though it was a mere $25+ Im still a man of principle and dont believe I should pay for something the dealer is responsible for paying himself. This is a great example of how this particular dealer can pass on fees to their customers.I walked away to do more researching on the Internet and came upon this statement, The Dealers inventory tax charge is intended to reimburse the dealer for ad valorem taxes on its motor vehicle inventory. The charge, which is paid by the dealer to the county tax assessor-collector is not a tax imposed on a consumer by the government, and is NOT required to be charged by the dealer to the consumer.I called GUNN ACURA and asked if they could waive the $25+ fee and I will come in to do up the paperwork. GUNN ACURA did not accept my condition and explained to me that it was a sales tax paid to the county tax assessor and they were not willing to waive the fee. It saddens me that they were not empathetic to customers during these tough economic times and cared only about their bottom Line. Well, needless to say I did not do any more business with this dealership and will not recommend them to any of my friends and relatives. Im a military veteran and hope military folks and veterans alike, closely question this dealerships core values. Next time you go ahead with a purchase and think they are on your side, closely examine all fees tacked on to your final price and question the ones you arent sure about. If they werent willing to waive a $25 fee/tax, what other fees can they pass on to you? Or you can just skip this dealer and spend your money with a dealership whos willing to work with their customers.

radfo

Aug 24, 2011

I'm not a very good negotiator and Gunn takes all that worry out of the picture. It is truly a no haggle environment. Once they set the price that's it. Since they don't work on commission they don't push cars down your throat. They work with you and are very patient. I was missing some of the paperwork that I needed to finalize the deal, but they didn't seem to mind and they worked around it so that I could take my car home that night. I had a trade in for my car and I thought they were very generous on what they offered me for it. This is my second car that I've bought from them and after this experience I don't think I'll be going any where else.

SamIam1962

Aug 5, 2011

I have yet to purchase, but what an experience. I was greeted by David in sales and I must say this was by far the best experience I have had since I began looking for a used vehicle. David took his time in showing the used Acura's I had requested to look at, it was a little late and we didn't fill rushed at all. The sales manager Ed help out when we had a few questions David was unable to answer about finance, and like David he was very courteous and pleasant to deal with as well. I will definitely be buying from the Gunn group.

dgonzalez140

Jul 27, 2011

The over all experience was great. The only issue I have is the length of time. I was there for roughly 4 hours on a slow day. Otherwise I was very pleased with the service.

Sbrooke

Jul 23, 2011

Our salesman Richard made the process of buying a new car extremely enjoyable. He went above and beyond to ensure that we felt like we were part of the Gunn Acura family. The level of customer service after the sale is the best I've ever experienced in my 34 years of purchasing cars.

jlucas4

Jul 22, 2011

Our relationship with this dealership has been outstanding so far. They have gone above and beyond what is normally required to make us feel comfortable in our negotiations for a vehicle. Their (Acura's) reputation as a superior vehicle dealership is well founded. Their availability of new vehicles was outstanding; in fact they had two vehicles to show us in the model, style and colors that we specified.I believe, based on the conversations I have had with the two employees mentioned above, that our relationship with Gunn Acura will be a rewarding one. They have expressed to me that they will not become a "disppearing salesperson" as so often has happened in the past.We just accepted delivery on our vehicle yesterday so I have not had an opportunity to evaluate their repair services. I met the service manager and she seemed real nice so I am looking forward to a satisfying experience with any repairs or corrections that may be required.

Jmvalls

Jul 17, 2011

From my initial phone conversation, Tony was nothing below being extremely professional and understanding of my needs (I would give him 1000 stars if I could). On his day off he made sure Pete communicated with me to answer any on my million questions! Upon my arrival Tony was patient and allowed me the time and privacy to make our decision. The sales management team was eager to work with me to make the transaction happen. My exit with finance was simple and very pleasant. I cannot leave out the excellent service department for their friendly demeanors and eagerness to ensure my needs are met. Thank you Pat, TJ, and service gentlman (name blanking now) for your helpfulness. This is my fourth Acura with Gunn and the overall consistent excellent customer service they provide is the reason we keep coming back. Thank you Tony and THANK YOU the Gunn team!!!!

dburns672

Jul 9, 2011

Tony Alvarez made the purchase of our 2011 MDX the best buying experience we've ever had. The personnel at Gunn Acura were friendly and very professional. We will recommend them to everyone we know.

mcassidy

Jul 7, 2011

The car buying wexperience was great all around. Tony was very proactive at providing information and flexible in providing test vehicles to ensure a good decision. Peter was very accomodating in handling the reversal of a service cost that I incurred the same day I picked up the new car. In all a terrific experience. I am a very satisfied Gunn customer.

LWall

Jul 5, 2011

We called Gunn Acura in San Antonio regarding a used Lexus they offered for sale on June 27. We completed the credit application that evening and we were approved for financing the next day. We discussed all of the financing details regarding the downpayment, etc. and agreed to purchase the car on June 28. As we live 250 miles away from San Antonio, Tony agreed to drive part of the way to meet us so we could sign the paperwork and pick up the car. We asked if we could do this on Saturday, as they were closed Sunday and Monday for the 4th of July holiday. Tony told us he found a couple of scratches and wanted to get the paint touched up before delivery, so we would need to meet on July 5 or 6. We called and emailed over the weekend to follow up on the status of the paint job to see if we would need to drive down on July 5 or 6 to pick up the car. However, we received no response. We called the morning of July 5 and we were told they needed to call the shop and check the status of the touch up paint job. We received a call back informing us they sold the car to someone else over the weekend. Although we had been in discussions regarding this car for 10+ days and agreed to purchase the car one week prior, it was sold to a different customer. Furthermore, the finance department ran a credit check before they approved us, so now we run the risk of looking like we're trying to get credit all over the place if we find another car in the near future. Needless to say, we were VERY disappointed in the customer service. We had to be very proactive in our communication and messages were not always returned. We were willing to overlook this since the price was right and we were pleased with the car. However, they demonstrated that they lack organization and ethics. After conversations with the assistant manager (and the unreturned phone calls from the manager), we are still unsure if the car ever had scratches or was being repainted (as it clearly was not in the shop when it was sold). I would NOT recommend this dealership to anyone. To rectify this situation, we asked the general manager, Eric, to remove the credit check from our record. He said he would get back to us. In response to this negative review, Peter Holloway contacted us. I explained what we had requested from Eric and that we had not heard from him in a few days. Peter was the only person we dealt with at this dealership who took initiative and offered any customer service. I would rate our experience with him as very positive. Peter continued to follow up with us and see this issue through to the end. We never heard back from Eric again. It is my assumption that he knew Peter was helping us, but I've learned my lesson from assuming anyone at this dealership communicates with one another. It is unfortunate that Gunn Acura does not employ more people like Peter.

BobLobLaw2

Jun 29, 2011

The experience of buying a car through Gunn Acura was the smoothest in our lives. From finding the low priced car on the internet, to talking to their knowledgeable sales reps, to having the car and purchase papers delivered to our house, we were blown away.

keller1959

Jun 17, 2011

Their Friendliness and willingness to work with their customers. They could not do enough to please you. It was a very pleasant experience working with them.

SATexas

Jun 17, 2011

Richard went above and beyond on my behalf. I could not take delivery of my vehicle on Saturday evening. He personally came in on Sunday, his day off and when the dealership was closed to open the gate and allow me to pick up my car. Great guy.

Beady

Jun 14, 2011

This dealership had exactly what I was searching for. The quality and value of the vehicle purchased was not only great, but well exceeded my expectations! My sales consultant, Tony Alvarez was amazing and made this transaction go really smooth; without any problems occurring. There was never a question asked that he could not provide an answer to. My wish is for future customers to have an opportunity to work with Tony and purchase an awesome vehicle. This is the second Acura that I've purchased and definitely plan to continue doing so. Finally, Adam Segner handled the financing portion of this vehicle purchase like no other. Adam was great, as far as searching for the best deal and explaining all aspects of paperwork required. I would highly recommend Gunn Acura to anyone in the market for purchasing a vehicle......!!!!!

cglosup

Jun 10, 2011

The sales personnel made things go smooth and simple. Each time I went in, someone was greeting me and didn't make me feel inferior like most luxury car dealerships. The ease and no haggle pricing works!

Ritasmith

Jun 8, 2011

Richard was very helpful. Very low key, not pushy. I told him what I was looking for in a pre certified car and over several weeks he found exactly what I wanted. He was very supportive during the process and answered my many questions. He very patiently explained the features and how to use them. Would definitely recommend him as a sales person. All staff members were very friendly and attentive. Made it a very pleasant experience.

JeCannonIII

Jun 7, 2011

Both Richard and Chris were outstanding in their knowledge of the product and process.Richard was courteous, professional,and intelligent on all aspects of the vehicles we considered buying and the vehicle that was traded for the sale. He provided effective feedback and took the time to explain all questions we had thoroughly along with demonstrating the functions of the vehicle inside and out. He is a true dedicated person to Acura. We would purchase our next vehicle from him.Chris displayed interest in satisfying the customer by checking into the previous agreements we had with our trade-in vehicle. He took the time and effort to help us receive benefits on all aspects of the financial process.We are very impressed with all the employees we interacted with during the purchase of this vehicle.

marissamartinez9

May 31, 2011

the entire team att Gunn acura had great customer services...from always offering us refreshments and snacks to trying to process our purchase as quickly as possible...my daughter even got to see Toy Story 3 while we finalized all the paperwork...i would strongly recommend Gunn Acura to all my friends and family

89Husky

May 28, 2011

Tony (sales man) was fantastic to deal with! No preasure, great knowledge, and the right amount of follow-up to ensure I remaind interested but did not feel pressure. When I became ready to buy he held the car I wanted for a week. The finance team was great to work with. Andy, ensured my we were in/out in minimum time allowing my wife to make a late afternoon meeting. I have purchased several cars and this was the best car buying experience I've ever had.

SheRo

May 28, 2011

Patiently listened to and answered my questions. Allowed me space/time to make decisions. Eased the pain of committing to such a large purchase (even for a car that wasn't exactly the color I wanted). The whole process was smooth. Everyone seemed to work together well.

ittybitty1202

May 26, 2011

Dealership was very supportive, made the process easy. Worked with me on picking out the car that best fits me and my budget. Dealer answered every question I had and answered them very knowledgeable. Would highly recommand friends and family. Thank you again.

bevowens

May 25, 2011

Most pleasant, efficient car-buying experience ever! Sales person, Tony Alvarez, was extremely helpful and pleasant. Sales manager, Matt Bousson was so nice and he actually jumped my car twice! (Bad battery.) Finance person, Chris Zapata made the process so easy and fast - explained everything! People were constantly coming by asking if we wanted something to drink, etc. Better service than a 5-star hotel! Thanks so much! LOVE MY NEW CAR!

kazhdan

May 22, 2011

We are very greatful to Richard Wright and all other members of Gunn Acura San Antonio. It was by far the best experience we had buying a car. Everybody was friendly, knowlegeable and extremely helpful. We hope not to have to shop for another car soon, but when we do, we will certainly come back.Irene Kazhdan, Alex Zweibach

tim64johnson

May 21, 2011

It was a great atmosphere and also great people to work with. There was no sales pressure. Theresa was very informative on the car we were buying. Matt was very helpful with reviewing our trade ins and working up pricing. Andy was very informative and helpful with our financing options. We felt like we belonged to a family. We are very happy to be associated with this dealership.

Ginny Milek

May 15, 2011

We were in a pinch to buy a nice SUV as our daughter was being transferred immediately with her company from San Antonio to Minneapolis in the beginning of the winter 2010. She definitely could not be driving a VW convertible in the Minnesota winter weather. We had heard, through friends in the San Antonio area, that Gunn Acura was reputable and honest. All of the good things we had heard were absolutely true and more. Richard Wright was our sales person and he could not have been more responsive to our needs and the needs of our daughter as she explained what meant the most to her in an SUV that she assuredly was going to need in Minnesota. Richard explained in detail the special features that really made the Acura MDX SUV attractive and set the bar very high for all SUVs. Our daughter was sold!!!! In a matter of a couple of hours our daughter had purchased the car and the detailing staff were taking the car away to have minor detailing done prior to delivery. The efficiency with which Richard and the entire staff operated was just outstanding. They made a very stressful and anxious time a lot more manageable. It was a pleasure, beyond words, to work with the team at Gunn Acura. Thank you for the seamless sales process of our daughter's most important purchase for many years to come.

denisedennin

May 12, 2011

My husband and I had done our homework on line and I had decided on the MDX for my vehicle. It was my Mothers Day gift. There were 2 MDX available with the options we wanted. Richard Wright was our salesperson. The test drive with the first vehicle was the one we decided to purchase. He answered all our questions and was very informed on the features of the MDX. We were able to go thru the paperwork process in a reasonable time. Richard went thru the navigation features before we left and offered to come out to our home to set up the garage door button if we couldn't figure it out. He set up the phone for for me so all I need to do is list the names. He told me to call him for any questions and even gave me his cell number. I am happy with my MDX, and with the experience we have had with the dealership.

jbaseley

May 10, 2011

Gunn is very nice to deal with because their sales people do not work on commission, so they don't pressure you. Also, the "One Simple Price" means there is no haggling. Additionally the financing will find the best rates around for you. They bought my trade-in and told me exactly why they were offering me the price that they were. I felt like there were no secrets. If Gunn has what you want at a price that you are willing to pay, then they are a great dealership to work with.

meganarmstrong

May 8, 2011

Buying a new car is always a little stressful, but Gunn Acura, specifically Adam Segner, made it as stress-free as possible. I went in not knowing exactly what I really wanted, and left happy and with a new car that I love! Adam was very patient, answered all of my questions in detail, and let me test drive multiple vehicles to ensure I got the right car for me. I love the no-negotiation policy, and every team member is extremely helpful and friendly. My experience was positive, and every team member I met was top-knotch and extremely professional.

shellyryan4

May 2, 2011

This is one of the most professional dealerships and sales team I have ever worked with. Tony walked us through the entire process and it was simple. His customer service skills are excellent. He truely takes care of his customers and not just until you sign the papers. He is still active in making sure we are happy and taken care of. Greatly exceeded my expectations for taking the time to make things right. I would absolutely recommend Gunn Acura and specifically Tony Alvarez to anyone that is looking for a new vehicle. Great job Tony! We love our new car and our kiddos want to come say hi!

CBChagaris

May 2, 2011

We cannot say enough about Gunn Acura. Our buying experience was the best we have ever had. Mr. Alvarez was friendly, courteous and forthright in assisting us with our purchase. He alone rates 5 stars! After shopping multiple dealers in San Antonio, the experience we had at Gunn Acura solidified our decision to purchase the Acura TL. We looked at Volvo's, Audi's and Cadillac's...Not one of those dealers treated us with the respect and kindness that Gunn Acura did. I will and have already, recommended Gunn Acura to my friends. We will definitely be "repeat" buyers with Gunn Automotive. Kudo's to Mr. Alvarez and the entire staff at Gunn Acura, San Antonio.

Debra Howe

Apr 29, 2011

I have not owned an Acura until now. I found my car on line, emailed questions on the vehicle and had a phone response from Mr. Alvarez within 10 minutes. This is the quickest I have ever had a response. I went in test drove the car, went home to think about it, had a very nice email from Mr. Alvarz and the internet manger thanking me for coming in. No,pressure sales there. I went back and the rest is history. I noticed a couple of scratches and a ding in the door and they had no problem with fixing. Very helpful in financing. I have purchased several vehicles and this is the first time I did not feel like I had to make a decision on the spot. I look foward to a long relationship with Gunn and will purchase again when I am ready.

duffyonline

Apr 8, 2011

Exceptional service and price. We purchased a certified pre-owned 2008 Acura TL. We are very happy with the price and help securing a low interest loan. Tony Alverez is an exceptional salesman. He contacted two time when a car meeting our needs arrived. We had the window motors replaced and were given a new 2010 car to drive. Everything was covered my the extended warranty.

ltrevino99

Apr 5, 2011

Excellent experience! We have been buying cars for over 31 years, this was the best experience we have had, even considering the premium German brands. The buying experience was excellent - from initial discussion, test driving, dealing with finance dept, and delivery was exactly as promised. The car was delivered perfect. We appreciate Tony Alvarez patience, knowledge and friendliness. Keep up the great work, Mr. Alvarez, we will be back for sure!

Boricua68

Apr 3, 2011

I initially went into the dealership to test-drive an Acura TL and came out the same day a totally satisfied customer. The friendliness of the staff is by far the best I have ever seen. I will definitely recommend this dealership to anyknow I know. From the time I hit submit on my on-line submission, I was immediately impressed with the professionalism of my sales person (Tony Alvarez). He provided me an indoctrination of the vehicle from hood to trunk and also provided me other options if the car was outside of my budget. He listened to my concerns and was never pushy about me purchasing the vehicle. The one-price guarantee made it extremely easy and efficient to complete the purchase. The appraiser was courteous and did a thorough walk around with me for my trade in and provided me a good price for my vehicle. Chris Zapata in finance was also patient with my questions and concerns and explained to me the various options that I could purchase to protect my investment. I came back days later to pick up my vehicle and minus one issue (that was immediately solved by my salesperson) the car was beautifully detailed. Tony Alvarez sat down in the car and provided me with a thorough explanation of all the technical gadgets as well as aided me with the setup of my bluetooth and synced my telephone contacts with the car. I also had the pleasure of meeting the General Manager and he too took time to chat with me and showed his appreciation for our mutual contract. Thank you all for your assistance.VRTony Mercado

mtaylor8900

Apr 2, 2011

My experience was probably the best care buying experience I have ever had. The Gunn one simple price makes buying a car a low pressure enjoyable experience. Richard took the time to show me the differences in the cars even though I told him I was just looking and and it was almost time for them to close. When I said I wanted to purchase another car both Richard and Chris stayed way past closing so that I could buy the car that night. Even though we all knew I was in love with my new car and I was going to return the next day! Overall this was the perfect experience and I am so happy with my new car. I do not have any doubts that Richard and Gunn Acura will be there to help should I need it in the future. I am a customer for life!

priscillaelisabeth

Mar 29, 2011

While in search of buying my new car I decided to go to Gunn Acura and see what they had on the lot. I will say that this was by far the very best experiences that I have had with purchasing a vehicle. Richard was very knowledgable about the vehicle I was interested in, and he was very helpful in explaining every single detail. We had a great test drive of the vehicle as well. I enjoyed the fact of not being pressured into buying a new car and he was very patient with me, regardless of how demanding I may have been. He definitely went above and beyond my expectations, even recently getting my vehicle serviced was a pleaseant experience. I love that you can pretty much always get a loaner vehicle when you call ahead of time before servicing! Buying my 2010 TSX from Gunn Acura made it a pleasant purchase and I was stress free the entire time. The finance person was also great in helping get everything squared away. I will continue to recommend Gunn Acura and Richard Wright. I love my new car! I will definitely purchase my next vehicle from them in the future.

danatrapp

Mar 27, 2011

Both Peter and Coby were very helpful with making the trade-in of my Acura TL to a new Acura MDX. Coby was very friendly and walked me through all the features on the MDX. He spent extra time with me and went above and beyond. Peter was wonderful, as always. I'm very happy with the overall experience and I look forward to having a new car!

wbarmore

Mar 26, 2011

After years of leasing and purchasing, I just today had the most positive experience working with any car dealership--ever. I can't say enough about how much I enjoyed the buying/leasing process at Gunn Acura in San Antonio. Special shout outs go to Adam Segner, sales; Pete Holloway, sales manager; and Andy Mendez in finance. Their sales philosophy is one that would serve all dealers well. I went in "just to take a look" and several hours later, after testing a number of cars on the lot, I happily drove out with a lease on a 2011 TL.I arrived at the dealership late on a Friday afternoon, but I never felt hurried while there. Adam Segner was incredibly patient with me, letting me drive a number of cars while I listened to a score of cds to check out sound systems. Everything was straightforward, and the terms offered were better than I might have thought to ask for. He gave helpful advice when I asked for it, but never pushed one car over another. I found the Gunn Acura on DealerRater. They were the only dealership near me (ninety miles away) with a five-star rating. I would give them a five-plus if I could. If you live anywhere near San Antonio and are looking for an Acura, start with them. My guess is that you'll look no further. They also have an extensive selection of pre-owned vehicles. Everyone I met seemed committed to making the car-shopping experience a joy. My guess is that anyone who starts their car-shopping with Gunn Acura will buy from Gunn. I found that after visiting their dealership there was no reason to go anywhere else. I couldn't have been a happier customer when I pulled out of the lot in my new TL.

sdukes

Mar 11, 2011

I really liked the Gunn method - one simple price. I usually hate shopping for a new car because there's so much pressure. I felt no pressure at all at Gunn. Even though I live about 80 miles from Gunn Acura and buying a new car closer to home would have been nice, I really think I made the best decision and I plan to go there again in the future when I need another vehicle.

Margocan

Mar 7, 2011

Everyone at the Dealership was very friendly. This was one of the very best experiences I have had with purchasing a vehicle. I would highly recommend this dealership to anyone looking to purchase a vehicle. The sales person that assisted me was knowledgable about vehicle, the finance person that assisted me was friendly and very helpful in explaining everything to me, the Manager was exceptional. I can't imagine going anywhere else to purchase my next vehicle.

PEB

Mar 4, 2011

All aspects of the sales transaction were very positive. I purchased an MDX from Gunn despite being offered a lower price from another Acura dealer expressly because the positives of the non-price elements of the sales transaction with Gunn outweighed the price differential factor. It was about as pleasant as a commerical transaction can be.

amberlina

Mar 1, 2011

Working with Adam Segner was a breath of fresh air. I am a pretty demanding customer and have very high expectations. Adam patiently worked with me, and followed up on each item he had committed to with a sense of urgency. He took personal accountability and ownership in ensuring that I left the lot in my dream car! This is the first time I can honestly say that I enjoyed my car buying experience! I recommend GUNN Acura and Adam Segner to anyone who is in the market for a new vehicle. They are in the business for making "dreams come true!"

Ruthwasserman

Feb 26, 2011

Gunn Acura is a great dealership. Their customer service, whether it be sales, finance, service or parts, is second to none. I waited 2 months for Gunn Acura to find the vehicle I wanted, rather than finding the vehicle I wanted at another dealership. That's the kind of loyalty this dealership inspires. Coby is the best and the brightest. He is thorough, knowledgeable, detail oriented, and infinitely patient. I will only buy my vehicles from Gunn Acura.

Turbo312

Feb 18, 2011

Great customer service. Excellent experience would come back time and time again. Bryan was an excellent sales person had a great attitude and gave very helpful information. Gunn Acura had the best prices without any haggle. It was a pleasure to deal with gunn Acura.

unionjack

Dec 26, 2003

My wife bought her '03 TL-S from Drew, and I must say he was easily the most informative salesman I have ever met. Even before we bought the car and were just looking he gave an in depth tour of the car and its features. We took a nice test drive that allowed us to experience the accoutrements and performance characteristics of the car. After the purchase he gave us a 1.5 hour delivery review of the car so that we knew everything about it, and I mean everything. His best quality was that he didn't try to "sell" us the car. His goal was to assist us in finding the car that WE wanted, not what his bosses were pushing to sell. Thanks Drew, we appreciated that a lot.