Used Cars for Sale at Gwinnett Place Nissan in Duluth, GA

M. Heit

Sep 26, 2016

This dealership made it really easy on me when buying my car. My salesman, Garrison Majors, was fantasting and very patient with me. Great Job Guys!!!

Chefdavid

Sep 11, 2016

J.J. Fang was an Excellent Salesman. He was honest, genuine and assured we were purchasing the vehicle that we truly wanted. I recommend everyone to ask for J.J. Fang!

ptmt

Sep 4, 2016

Thanks to the outstanding dealer Jaemin Suh, I am driving my first Nissan, Versa. I am 100% satisfied with the car, the price, the warranty. Thank you Suh

Robyn P

Aug 31, 2016

Very happy with my new Frontier and thanks to my salesman Martin Rand, I had an excellent experience. Gwinnett Place Nissan was willing to work with me to get the deal I wanted.

"No budging" Cynthia

Aug 24, 2016

I appreciate everything that Rahsaan and Anthony did to ensure that I stayed within my means and drove away with the car I loved!! I know it challenging but we got it done!! Lol!! Thanks bunches guys!! You Rock!

Joanna

Aug 15, 2016

The best Dealership overall! Customer service was over the top. Thanks to J.J for his southern hospitality. Keep up the good work.

Leon

Aug 11, 2016

Before I was even out of my car, I was being insulted. Even the receptionist was rude. There is absolutely no reason to subject yourself to this place. I was lied to on the phone before arriving, lied to directly when I got there. If you still decide to risk this place, you deserve what you get.

Emina

Jul 31, 2016

Great service. Chris D always goes above and beyond to accommodate my needs.

edgard2016

Jul 31, 2016

Don't go there, stay away from that dealership and you are not going to lose your time, patience and the most important, your money.

Angela Love

Jun 6, 2016

From the time I entered the parking and from the time I left the experience was perfect .... My sales person Joe Yusuf was very friendly, professional, and wasn't pushy. He listened to what I had to say wnd what I needed without cutting me off ... I didn't even plan on buying a car last Friday but everything went so smoothly and I left with a 2016 Nissan Sentra which was greatly needed ... This purchase will change my life and I am thankful... The rest of the staff and manager was great as well !!!

mgj

Jun 2, 2016

WHERE DO I START....MAYBE I CAN START WITH HOW I HAD TO LISTEN TO THE GENERAL MANAGER(VINCENT SUMPTER) SCREEMING AND CURSING AT HIS STAFF...OR SHOULD I START WITH THE LOUD MUSIC THEY PLAYED WITH CURSING AND DEGRADING LYRICS TOWARDS WOMEN...HOW ABOUT I START WITH THE WAY THE SALESMAN CAME OVER WITH A WORKSHEET FULL OF B.S NUMBERS WHICH I WILL MAP OUT FOR OTHER PEOPLE SO YOUR AWARE ABOUT HOW THEY WILL ATTACK YOU.....I DO WANT TO GIVE A SHOUT OUT TO THE SALESMAN THEY FIRED IN FRONT OF CUSTOMERS.......SO I'LL START WITH THE FACT THAT I CALLED IN FOR A VEHICLE DIDNT NEED TO KNOW NUMBERS BECAUSE THIS DEALERSHIP HAS PLAYED GAMES BEFORE WITH PLENTY OF PEOPLE AND BECAUSE THE COMMUNITY IS SMALL PEOPLE TALK......SO ALL I NEEDED TO KNOW IS IF THEY HAD IT...SPOKE TO EBONY IN THEIR INTERNET DEPT SHE WAS ALL THAT WAS GREAT ABOUT THIS PLACE.....CAME IN AND WAS ATTACKED FROM THE MOMENT I DROVE ON THERE LOT......SO SIDE BAR PEOPLE BE PREPARED TO BE STOPPED WHEN YOU ENTER ON THE LOT TO BE ASKED WHY ARE YOU THERE...I TOLD THE GUY I WAS HERE FOR GROCERY SHOPPING AND PULLED AWAY.....THEN HE WALKED OVER TO MY CAR AND WAITED FOR ME TO GET OUT ALL SAD LOOKING..AS IF HE LOST HIS BEST FRIEND AS SOON AS I GOT OUT I SAID NOT TODAY AND NOT WITH YOU...WALKED IN AND MET A DIFFERENT SALES GUY WHO I TOLD WHAT I WANTED HE WENT AND GOT THE CAR WE TEST DROVE AND WENT RIGHT TO THE NUMBER PART......NOW THIS IS WHERE IT GETS TRICKY AND I AM GOING TO MAP OUT HOW THEY DO IT SO YOU CAN EXPECT THIS.....I WILL TRY TO DIAGRAM HOW THE WORKSHEET WILL LOOK.........PRICE..DISCOUNT...WARRANTY...GAP...TAX...TAG..FEE...SO WHAT THEY DO IS TRY TO ANGLE IN WARRANTY AND GAP WITHIN THE FIRST TIME THEY SHOW YOU FIGURES...ITS A WAY FOR THEM TO MAKE MORE PROPHET OFF YOU...ALSO THEY CHARGE YOU FOR SOME STUFF CALL ZACTEK WHICH THEY SAID HELPS PROTECT YOUR CAR...THE ANGLE IS FOR YOU TO ONLY NEGOTIATE THE WARRANTY AND GAP AND ZACTEK NOT THE PRICE OF THE CAR...THE MINDSET IS TO KEEP YOU OFF THE PRICE...DENY ALL OF THE EXTRAS AND GET BACK ONTO PRICE WITH THEM KEEP THEM ON THEIR HEELS....NOW THEY HAVE A SYSTEM OF TRYING TO FORCE YOU TO BUY WHICH IS AFTER THE SALESMAN THEY SEND OVER A A.S.M WHICH IS A SMALL VERSION OF A MANAGER...THEN WHEN HE CAN'T GET YOU TO MOVE THEY SEND OVER THE DESK MANAGER...IF HE CAN'T GET YOU THEY SEND OVER A LARGER ROUND GUY WHO STATES HE IS THE GENERAL SALES MANAGER....YOU HAVE TO PAY ATTENTION TO THE SETUPOF COURSE I DID NOT BUY DUE TO THE WAY THEY TRIED TO GET TRICKY WITH THE PRICING AS WELL AS THE WAY THE DEALERSHIP GENERAL MANAGER YELLING AT HIS MANAGERS TELLING THEM THEY WILL ALL GET FIRED IF THEY DON'T SELL MORE CARS...NO CUSTOMER SHOULD EVER HEAR THAT...MY SALESMAN WAS THE ONE THAT TOLD ME THEIR NAMES AND HOW THEY OPERATE HE ALSO WAS OK JUST SAD HE WORKS THERE.....I WOULD RECOMMEND ANOTHER DEALER SUTHERLIN IS OK I GOT MY CAR FROM NALLEY NISSAN THEY HAD THE SAME CAR BUT WAS 2,000.00 LESS AND NO ISSUES IN THEIR DEALERSHIP.....TRUST ME RUN.......I NEVER PUT IN A REVIEW UNTIL NOW...THE STORE IS GOING DOWN AND HAS BEEN FOR THE PAST COUPLE OF YEARS...GWINNETT PLACE NISSAN USED TO BE THE PLACE TO GET A CAR NOW ITS JUST THE PLACE TO GET A BAD DEAL....DROP THE MANAGEMENT STAFF AND START FROM SCRATCH THEY MIGHT HAVE A CHANCE AGAIN.

Rafael Beltran

Jun 2, 2016

We had such an amazing experience buying our car in Nissan Gwinnet place. Everything Start when looking for a specific car in a specific color, we live in Florida, so we were unsuccessfully looking this car for a while , couple of days later in a friendly talk Mr.Salvador Perez who works in the service center told me to check their online inventory, saying they usually have really good deals and nice cars there so maybe I could find what we were looking. And we did!, so he encouraged us to consider to travel from florida to there, so he put us in contact with Mr. Art Marbury who was incredible helpfull and kind. He gave us a incredible deal for the car considering we was already needing to pay fly tickets to there and then, drive all the way back, he also took care of all the tax,tag and title paperwork so we don't have to worry about dealing with extra paperwork and fees for buying the car out of state. He left everything ready for our arrival!. By the time we got there everything was set! we saw the car, we loved it, it was used but looks like brand new! all the paperworks ready to sign, we couldn't ask for more!. Mr Marbury couldn't be there to close the sale but he left Mr. John Lopez in charge who was very nice since the moment we walked in into the dealer, he showed us the car, gave us a ride to try the car, explained every single thing we didn't know about the car, with a lot of patience and kindness. We found a little scratch that worried us a little bit but Mr Jhon took care of it and got it fixed!, in the meanwhile, knowing we were visiting and without transportation, he provided transportation to us so we could go out and take lunch while they finish all the details. I cant say with words, how happy we are with our new car, and how gratefull we are with Gwinneth Place Nissan for giving us the best experience ever buying a car, it worth the travel and we would do it again. We want to say also thanks to Mrs.Tamara who took care of a misunderstood we had with the tag agency down here in Florida. She is very professional..PD: You guys together are such an great team!

Bryan

Jun 2, 2016

Went in for service on my girlfriends 2013 Maxima and the service department went above and beyond to accommodate her. So much so that I decided to get a 2016 Maxima for myself. We were paired with Ronnie Vaughn in sales who was referred to us from the Service department. He went above and beyond in every aspect to ensure the process was smooth. He made sure that every feature and color request was accommodated and the 1st time in my life I got the EXACT car I wanted without compromise. Definitely can't wait to get a new Pathfinder in the next few months and will be seeing Ronnie for that as well.

SurfergirlSC

May 30, 2016

Andy Yusef is an awesome salesperson who made the car buying experience simple and painless. Thanks to Andy, I'm glad I bought my 2015 Juke from Gwinnett Place Nissan!

Marla

May 19, 2016

I received outstanding customer service from Joe Yuri. I would recommend him highly.

Tan25

May 14, 2016

I came into your store skeptical butJoe Yusuf put me at ease very quickly and I got the car I deserved and needed He would not let me leave until I was satisfied

Tonka Rennie

Apr 18, 2016

Needed to purchase a used vehicle quick, as my Pearl finally gave up the ghost. Was looking at a Nissan Murano at another dealership and was having a not so good experience. My daughter found this one, my son in law called on it and negotiated with Jeremy on it. By the time I got there, all of my paperwork was completed. All I did was test drive, sign my name a few times and Jeremy handed me the keys. Couldn't have been easier! Jeremy was perfect! Called several times that week to check how things were going. Highly recommended!

Staci

Apr 17, 2016

Gwinnett Place Nissan was excellent and very friendly. Jeremy Duboe helped me and was very patient in helpimg me find an amazing car!!! Anyone would have a perfect experience!

hendic

Apr 15, 2016

Saw A Nissan pathfinder online for 21214 after filling paperwork they told me it was 10k more that what they had online I was browsing online for a Nissan pathfinder saw one in their website for 21k. I call to see if it still available. the girl (Ashley) told me that it was. I told her I was going to be there later that afternoon.. after 10 min she call me back and tell me that I can even get it cheaper than that. so I say ok I will be there in the next hour. got there sales guy shows me the SUV i told him we liked it and he took me to his desk to do paperwork.. he tell me to fill out the credit app. i told him i was trading in a Altima 2014 with 33k miles. he takes he paper to the back office to the sales manager and comes back and ask me how much i saw the suv for. i told him 21214 and showed the web on my phone even his desk computer had 21214. he brings a paper that says 31k but tells that is ok that they going to honor the 21214. So he scratched the 31k and change it for a 21214 added the taxes dealers fees etc.. also tells me they are giving me 9500 for my car.. i said ok.. and he makes me and my wife put initials on the paper agreeing to the numbers. so after waiting for about 15 min he comes back with another guy telling me that the price on the internet was wrong and that they was not going to sell it for 21214. and i told him that that is false advertising because they had it posted on the web for that price and i called to verify and they called me back to confirm just to get me to the door.. then he tells me to wait. we wait for another 20 min. Sales manager Ronni bring another paper with the price at 22k and now giving me 4500 for my car...My wife tells him that how 20 minutes ago we were offered 9500 for the car an now 4500. that they just trying to make up numbers for the false advertising.. then after he try to play us for stupid he goes away and comes back and i tell him i take the suv for the 22k but no trading and he tells me no... i tell him i would like to see the store manager ans they get a guy Name Hussein. I explain the situation and what he tells me is that how I'm going to believe a girl that only make 10 dollars per hour.(Ashley). well next day me and my wife discover that both credit been it with hard inquiries.. We signed the credit app base on the first numbers wee agree to. no for the one they came back with..

Ashly

Apr 15, 2016

Great experience , got a great deal on a brand new Nissan Murano. Rubin Green was a great salesman

Teko Houston

Feb 9, 2016

Everything was wondering mr teko Houston did think love i couldn't ask for better sales men....

Melody

Feb 8, 2016

Jeremy, zack and Jessica went above and beyond for us!! I cannot tell you enough, how exceptional they are!! Thank you! What a great team!!!!THANK YOU!!!

Duane

Feb 1, 2016

Had my car serviced at Gwinnett Place Nissan, Gwinnett, GA. Chris was the service contact. He got my car in when he promised and the car was finished at the time he estimated. I would go back for other service.

Pamela F.

Jan 31, 2016

I went to Gwinnett Place Nissan to hoping to buy a car. My credit isn't the best so I thought I could only get a used car. I was introduced to Gerson Berrio, Sales Consultant, who sat down with me and went over my credit situation with me. He told me they would help me get into a new car! Gerson and his team at Nissan got me into a new Nissan Versa with payments I could live with. I can't thank him enough for spending so much time with me and working so hard to get me my new car! I will be going back to Gwinnett Place Nissan when I'm ready for my next car.

spham

Jan 24, 2016

Had oil change there. It was cold that day, Jeff told me their car wash is frozen, so can't give me a car wash but will give me a rain check. While I was waiting for my car, other customers were having their car washed. I asked to check the tire pressure light. He didn't give me the rain check for car wash, didn't check tire pressure light, as it was still on. Instead he tried to sell me the tires and my tires are still in decent shape. I'm very unhappy with their services particularly with Jeff.

Now love Nissan!

Dec 29, 2015

We visited Gwinnett Place Nissan in Duluth, GA to test drive a Rogue for our almost 16 year old daughter. We had no intention of buying new; we wanted to try out the car to see if we liked it,and then see if they had a used Rogue on the lot. My husband has been looking at the Maxima from afar for about six months; I told him that he should look at it while we were there! Our sales associate, Carl, and the manager, Darrow, did an excellent job of pursuing the best deal for us - and we ended up buying BOTH cars! We were very impressed with the time and patience they had for us, and at their tenacity for pursuing the very best deal. We were thrilled to be able to get a NEW Rogue along with the Maxima!

Charmain Coke

Dec 27, 2015

I purchased a new 2015 nissan rogue from gwinnett place nissan in duluth and had a wonderful experience with the sales associate Kyle Johnson

JCR

Dec 25, 2015

Chris Dendy was my Gwinnett Place Service Manager on Dec 18, 2015 regarding my extensive auto-repair requirements and I would like to take this opportunity to extend my deepest gratitude and appreciation for his courteousness, tenacity and devotion representing your organization, ascertaining and resolving my Nissans repetitive emissions issue(s). I dont have many occasions to acknowledge and commend exemplary customer courtesy and services, consequently, I felt compelled to share this recognition with his immediate and upper management echelons of authority. Mr. Dendy convinced me that Gwinnett Nissan will go the extra-mile to maintain the integrity of their classic and legendary customer service. Upon failing my emissions testing (twice) and spending close to $1000.00 at other repair facilities (over a period of over 3 months), I was planning to trade my Nissan for a Toyota or Honda, however, due to the commendable customer attention from Mr. Dendy and the Nissan Service Department, I have reconsidered switching to Toyota or Honda and concluded that Nissan will continue to (indefinitely) occupy my garage! Thank you for repairing my vehicle correctly and the First Time! With Professional Appreciation & Very Best of Regards, JCR

Jodi

Dec 15, 2015

Mike Taylor at Gwinnett Place Nissan is the BEST! He explained everything..and made me feel comfortable about what I had to have done to my car. He is the first person that didn\'t make me feel like I was being taken advantage of being a female and not knowing much about cars and repairs. Everyone there make you feel welcome!

Clive O

Dec 14, 2015

I bought my new SUV a while back, the sales rep Joe Hammer was nice and very helpful, Semir was terrific on the financing part. Everything went well except the after situaton that happens. I gave the sales rep two active email addresses for the survey to be sent on either one. He in turn opened a personal email address and password under my name for the survey to be sent, when i questioned that " he said, usually he goes in and do the survey himself". I gave him two email addresses, why should he use my personal information to open email address without my consent?

lisa

Dec 11, 2015

I visited the Gwinett Nissan to fix my car, I was quoted a great price, the office is clean offer snacks while I waited. The best part was the great customer service!

MARY J ROBERTS

Dec 2, 2015

My sales person Kyle was very professional, knowledgeable, patient and an active listener. Kyle has excellent customer service skills he went above and beyond all my expectations. I\'ve bought Chevrolet, saturn, ford, and Mitsubishi vehicles over the years and none of those dealerships had the excellent customer service that I received at Gwinnett Nissan and its why I keep coming back. It is also why I recommend them to all my friends and family.

Doroctha Glover

Nov 17, 2015

It was great our sales person Quincy Jones made sure we got what we asked for and was always available to us. Finance person Semir made the end process seemless.

Bella

Nov 4, 2015

Renee and Brandon at Gwinnett Place Nissan created an extraordinary experience in my purchase of a 2015 Cayenne Red Nissan Altima They are genuine individuals that made our family comfortable and welcome. They also walked us through the process and answered any and all of my questions.

Radioman

Oct 28, 2015

Craige at Gwinnett Place Nissan was great to work with - he worked with me to get a fair deal, didn't waste my time, and was knowledgeable about the 2015 Pathfinder I purchased. I had visited a dealership in Snellville that was much closer to my home, but they had limited inventory and didn't seem too interested in working with me.

FirstTime Buyer

Oct 26, 2015

I purchased a 2015 Nissan Ultima Special S edition from Gwinnett Place Nissan on the day before my birthday in GA. The salesman: Joseph Harmer was very helpful and provided me with a very good experience as a first time buyer. I drove my new car back to Huntsville AL, the morning after my birthday was was very proud of my purchase.

william adams

Oct 26, 2015

was great service and staff helped out with trade and got in new car

bksmoove1

Oct 15, 2015

He was very honest.He made us feel like we were his number #1 priorityHe also made us feel like we valued customers.I would definitely come back for more business in the near future!!!

George Mc

Oct 10, 2015

You get what you pay for, This is no Firestone, Brakes 'R' Us Facility or the like. This is the real deal, qualified, trained, certified technicians who know their business. All work is guaranteed, no fuss, no muss and it is gratifying to talk to a Service Rep who cares, rather than some Desk Clerk who really doesn't care. They will get my business for as long as I have my Nissan Truck and my 370Z.

melisatabakovic

Sep 21, 2015

From the moment I walked in until I found my car, Brandon, really worked to make sure that I got everything I wanted and that I was completely satisfied. The entire staff was friendly and very respectful of my time. They worked to get me what I wanted without keeping me all day. I didn't feel pressured into getting anything either, I would definitely go back when I'm ready for another new Nissan.

ATLSnow

Sep 14, 2015

My salesperson ("Jaime Isaza") was very knowledgeable & took the time to explain the features of the car - he also took the time to explain the difference between each line - for instance the Altima S vs the Altima SL. He also had some great facts about Nissan that I was not aware of and gave me an awesome deal!

Johnny C

Sep 8, 2015

Service tech Mike Taylor at Gwinnett Nissan, Duluth, GA was very courteous and through in explaining service work completed and recommended on my 2012 Pathfinder. Buying experience 3 years ago was pleasant and I have had no issues with the vehicle. No hesitation shopping there again if my next purchase is a Nissan product.

CL PERKINS & ASSOCIATES

Aug 25, 2015

The entire staff and sales process started with listening to what I wanted to purchase and budget. Remarkable staff, no haggling - just good business and seamless process! Jaime Isaza was excellent and worked very hard to please us. We purchased the 2015 Nissan Pathfinder SL at Gwinnett Place - we live in Snellville, GA! Highly recommend...see Sales Consultant Jaime A Isaza to see the difference with the auto buying experience! Charles

Satisfied

Aug 15, 2015

All the salespeople were helpful and made sure I was taken care of even when the first salesman was busy. The additional staff were courteous and not pushy. I dealt with the salesman and not the sales manager, Great News. Each were friendly and courteous. They allowed the vehicle to sell itself and just answered questions as needed. I will return in the future.

Marc L

Aug 15, 2015

Joe Harmer was great, no pressure, took me to the vehicles I wanted. Helped expedite the process as well. Very good experience.

Robert 'D'

Aug 7, 2015

During the purchasing experience; There was not ANY pressure throughout the whole ordeal. This was a FIRST. Gwinnett Place Nissan. Midway, Ga. Truck, Frontier, Nissan.

Shannon Merritt

Aug 6, 2015

These guys are professional and courtesy! I was apprehensive about buying a new car. However the experience was beyond what I thought possible. I am extremely impressed with Darrow, Austin, and all of those we met at Gwinnet Place Nissan. Thank you!

mgj

Aug 4, 2015

I brought a car from here a couple of weeks ago and despite the bad rating's this place has I thought I would give it a try due to it being close to where I live. I was impressed how when I pulled up the salesman was outside but did not bum rush me as soon as I got out the car. Introduced his self and was very well pleasant to talk to. I went in wanting a certain car at a certain price but due to my credit that was not happening. Joe explained everything in a very professional way. I ended up with a nice 2013 Altima. It was nice to have bad credit and someone not only help me but not make me feel bad about myself and not taking care of My credit. Need more like Joe Harmer. Thanks buddy!!

BigMike

Aug 4, 2015

Couldn't even sit in a car without giving them my full information and speaking with a manager. A car on the lot was unlocked and when I opened the rear hatch to look inside the salesperson closed it and said I would first have to come inside. Couldn't even sit in it. We're considering several cars and aren't ready to be "contacted" by 6 different car dealers. The car id for my wife and is her decision. I simply wanted to sit in it to see if I fit comfortably, but they wouldn't let me. Luckily there are other dealers out there. Salesperson was nice enough, not his fault just a stupid company policy.

NeverAgain

Aug 4, 2015

Had a 2:30 pm so called "VIP" appointment to test drive a used Leaf. Got to the dealer and our sales person, the so called expert, told us sorry was in a meeting not ready for you then passed us off to an unsuspecting, unprepared sales man. After 20 mins was taken outside to see the car only to find out ironically it was just "sold". When we asked why we were not told in the previous 20 mins, we received attitude and were told by manager "I didn't know because I have been in a meeting. We can't hold it for you. It is first come first serve." At that point I should have known what we were in store for. We agreed to drive another Leaf and but they couldn't find the keys. After 10 mins the keys were located and we went for a what they called test drive - they would only let us go about 3 blocks. When we returned we asked the price of the car. We already knew because we had looked it up online while waiting for them to find the keys but the sales person refused to answer. We asked a total of 10 times how much the car was before he disappeared for 15 mins to find out. Once back the price was considerable lower than the advertised price. We asked to take a moment to discuss. As my husband and i were talking about the numbers a young man stormed into the cube, ripped the paper out of my hands and told us he was the "finance" guy and there is a typo on that. Then he proceeded to say "you came to see so and so car right let me look up the price" and he started searching the internet for the price. How could he know there was a typo on the quote price if he didn't even know the price??? Bait and switch. My husband asked why they were reluctant to tell us the price, that we had asked numerous times within the last hour and a half to which he replied "Have you ever bought a car?" in a condescending tone. Needless to say we got ready to leave. As we were gathering our stuff the GM comes over and says "so I hear you have a problem with our price. We are very competitive for the market." I told him the issue was not his price. I came in ready to buy a car in this price range. My issue was with his staff and due to the way I was treated I would not be purchasing from them. There are plenty of other dealers in Atlanta and I would be going elsewhere. This place just sees dollar signs and really doesn't care about the customer. If you want to be ripped off, talked down to and given the run around, by all means please visit Gwinnett Place Nissan. Wish I could give it negative stars.

Bob

Aug 1, 2015

Nathan Bell is a very ethical man. I also feel that my service advisor is a very professional man. I also met Tina who wanted to make sure I had a good transaction.

scottfam

Jul 25, 2015

Called talked to a sells men Alex told him what we was looking for filled out application Alex was fixing to be leaving and said he would talk with his manger the next day to see if he got it. Called the next day Alex was off talked to another sells person. Called back the same day cause my husband wanted to talk to him when we called the lady said wasn't nobody there named that sent me to sells and guess what there was! He then told us we would need 15,000 down on the van we wanted and yes he said $15,000. Never in my life have i heard of having to put that much down on a van. Next day a lady called me about what car i was interested in. I told her what was said she said that cant be so and she would call me back ummm no call back.So we called back and left a message for alex and still no call back.

Dexter Walker

Jul 10, 2015

I was very satisfied with my overall visit at the dealer ship. everyone was very courteous and customer friendly. They made sure I was comfortable throughout my visit. The layout throughout the facility was customer friendly. I like the idea that I was assigned one particular person to service my vehicle.

happy customer

Jul 8, 2015

it was easy and great expirreince , stuff was friendly and helpful Gwinnett Place Nissan , Nissan Altima

Darrel j.j

Jul 7, 2015

I received a excellent service congratulations Gwinnett place Nissan and your employees,congratilations to Darrel Johnson JR and the guy serve me on June 27 2015.

Shannon F

Jul 4, 2015

The service at Gwinnett Place Nissan is ALWAYS great!! You are always treated well, given updates on the time frame of your service, well taken care of provided with a printout of other issues they find during your service and i think it's awesome that they do a complimentary wash/ vacuum of your car. I honestly love having service to my car done here.

Ksong

Jun 17, 2015

Let me tell you how inappropriate and ignorant their service dept rep is.I had an appointment today around 2:30. So, my husband took my car to the dealer. Obviously, their alignment machine was broken, yet no one called us to notify. (So? We wasted about an hour of commute back and forth)I called around 4 pm to ask when it would be fixed to reschedule. Kyle Mack( service rep) answered my call and said he doesn't know. So I expressed my disappointment for not calling me to tell me that they can't work on my car.He said Gwinnett Nissan gets more than 20 cars per day for alignment and he can't call every single individual to let them know. (Really? Why do you have my phone number on the record then? What's the purpose?)So I asked, is there any way I can have them to call me back to reschedule when they find out by when the machine will be up and running.Kyle replied he has no time to do such thing and dealer is very busy and they NEVER call to ask when the customer would want it to reschedule. He also said just keep calling every day till find out when.(GREAT!! So he is the only busy one? What am I doing everyday? I work too as much as he is)He kept repeating how many cars they have to take care of every day.I said I didn't call to hear what they do every day. Then he replied I am not understanding what he is saying.When I asked him to transfer me to Michael Taylor, without saying "plz hold" he just cut me off while I was asking.If this is how Gwinnett Nissan is training their service reps, you guys have long way to go and need to work on CUSTOMER SERVICE.

freckert457

Jun 8, 2015

Recently traded my 2012 sentra for 2015 altima,promised myself never would i buy from this dealership again, as to previous promblems i had with my 2012,and 2010 sentras ,being lied to previously about my 2010 being certified,which wasnt, , now my 2015 altima , when i purchased it said i wanted same warranty i had on my 2012 sentra, my policy on my 2012 cost me 1200,when i was given the price on my 2015 altima was told it would be 2400, now almost double, i moaned , he groaned nothing came of it, til i needed to use it, heres where the trickery comes in to play,my 2012 had platinum PLUS, my 2015 just platinum,so my dings ,dents, tires ,towing and other things are no longer covered, great i paid double and got less,when i had 3k miles on the car, i had gotten a nail in the tire,on my sentra this was covered, so assumed it was also covered on my altima,which wasnt since the finace manager only had given me platium coverage,,reallly,,,,when i signed contract only saw silver bronze and platinum, didnt think they would sneek a platinum plus, anyhoot,,to repair the nail in tire they wanted to charged me 90 bucks to fix, ,,,,,90 bucks,,,,,, hope you gonna put a new tire on there ,,nope that was only for a patch,,,,,, wound up going to discount tire and they did it for free,, now i can live with , but today went in for oil change and tire rotate, and was told i need to replace my brake fluid since it was contaminated also needed a new cabin filter and engine air filter, car has 14,000 miles are you kidding me, this place does not give a crap about there customers , or they wouldnt try to screw you no matter how loyal you are,if i need all that at 14k im scared to go in again , whats next new engine, oh no thats under warranty,,,,, there are many other reasons to stay away from this place, which i intend on doing, i will say there is one bright spot in my dealings at this place, Renee Colvard, she is awesome, also im so upside down from trading my cars in at this dealship, when u want to trade in go elsewhere, they will give u close to nothing,i had 9,000.00 negative equity when trading my 2012 senta,also kept my cars in mint coindition, they resold both my cars before the ink was dry on my new contract,,,, and they have the nerve to screw me on my maintenance package, this place is why dealarships have a bad reputation,,,,,,

VickieRo

May 18, 2015

My experience was very pleasant, the service area was clean and Mike my service consultant was very professional and efficient. Mike went through all of my issues with my vehicle and also gave me a copy of the repairs that require immediate attention. Overall my experience here has always been great.

sputturao

Apr 30, 2015

Was looking for a new car and visited this delearship. I couldn't complete the deal because I didn't have one of the document they needed. The sales person didn't have courtesy to even offer other options what they have or any sign to earn business. Amidst of our conversation, a lady comes into the office where we were sitting and starts talking without introducing herself. As we walked out of the office, I wanted to express my dissatisfaction and that lady asks the sales guy to go talk to another set of people who weren't even seated nor attended. Finally a gentleman walks and says he is the manger and tries to ask is the issue about money negotiation. After I explained what happened, he said the rules come in from corporate and they couldn't do anything. I didn't ask them change rules for me but treat customers properly. I personally don't recommend this dealership for anyone.

CROWE

Apr 28, 2015

I recently purchased my 2nd Nissan vehicle. My most recent purchase was 2014 Xterra - After stopping by today, I was told only 1 key was available and was sent to service department where I could purchase a 2nd key for a Ridiculous price. Secondly, my wife gets in the car as we are driving off, realized only 1/4 of tank of gas in the car. I have never purchased a car when full tank of gas was not provided. Now this is what tops it all off, I have left 2 messages with the GM - TOM and yet to receive a returned phone call. After 4th attempt, I was able to get Cayce one of the Sales Mangers to pick up. He certainly had an attitude and seemed to be unwilling to help me at all! Atlanta has plenty of other dealerships to buy from and someone needs to revisit customer service and how to deal with customers.

Andy

Apr 23, 2015

On March 17th 2015 I went to Gwinnett Place Nissan Duluth GA, for an appointment with Clay Taylor (Salesman). I met him around 4 PM. He seemed like a nice guy and showed us a few SUV's we were looking for. We liked the Nissan Pathfinder S model. I asked for a Red color, leather seat and Rear view camera. Also, I wanted to trade in My 2008 Chevy Uplander (110K). Then they ran my credit and told me I am approved tier1 finance.At that time Sam (one of the Floor Managers) joined us with Clay. He looked at my Trade in Vehicle and appraised it, and offered me $4000.00. I asked for $5000.00. He agreed and we made a deal.Then they asked for a $500.00 deposit and had asked to fill up a credit card authorization form. The Final price will be $25,500.00 (out the door) after trade as per agreement. And he wanted me to take SUV that day. But, I had asked for RED color. Sam said he can give me Red if I bought the SUV Today. I agreed. Then we signed papers and made a deal. Management and I signed the deal and I got a copy of the deal with Clay's permission. Then Clay said he will call me when the SUV is ready. Next day Clay called me and told me that the car will be here on Friday, and on Friday Clay called me again and told me that I can pick up the SUV on Saturday. So after the last Call from Clay, my dad and I went to pick up the SUV on Saturday, March 21st 2015 around 12:15 PM. We were greeted nicely by Clay and Sam, and test drove the SUV. But, at that time the car didn't have leather seats and rear view camera installed. They said it will be done during the weekday. That was fine, and then they started processing the paper work and running my credit again and took the keys of my trade in Van. After about an hour one of the Owner loyalty Managers Mr. Brant came and told me that they are not going to offer me 5K in exchange of my vehicle. He was unacceptably rude to us. He said the VAN has 180K millage. I am not sure he checked the Mileage of my Van. My VAN has only 110 K, which I told SAM on the very 1st day of the Appraisal.I felt so embarrassed in front of my family and kids. Its like harassment to me that you guys called me to pick up the SUV and then turned down the deal. I walked out of the dealership. I just wanted to inform you all they deceive customers and waste valuable time. I am never going back to that dealership any more after all of this valuable time of mine wasted and the rude salesmen I encountered. Next day I bought an SUV from Atlanta Toyota and the deal was awesome. Buying process was so smooth. I got what I except for my trade in vehicle.

casere64

Apr 15, 2015

They have the worst customer service. My daughter came in to get a tired fixed and not only did they take forever but they took advantage by charging her an insane amount. I called to see why they had priced it so high, since the Nissan we live buy charges much lower, and the manager was extremely disrespectful and had no concern whatsoever for my question, Way overpriced, do not go here if you want a deal. I was thinking of buying a car from here but that will NEVER happen.

nissan lover

Apr 7, 2015

overall excellent salesman very kind. manager great customer service.

Channing1114

Apr 5, 2015

Great people and service. Not one complaint. All of my concerns were addressed, and the car was washed, and returned in showroom condition.

Nesim

Mar 21, 2015

I got my 2012 rouge bran new from them and over the year they never kept their promise. When i purchased the car they sold me ZakTech which supposed to be applied every 6 months. They said they will give me rental due to long process of ZakTech. However, every time i went to drop the car, they made a big issue about giving me a rental car. And today they did not even give me a rental and asked me to wait for 3 hours. When i wannted to cancel the ZakTech, they said it can not be canceled. I feel cheated and lied. Also, people who supposed to help did not want to take responsibility and can not find anyone accountable for this issue. Therefore, not happy with service and the way they treated me.

Jeff F.

Feb 23, 2015

I've been a customer for many years. They have help me keep my vehicle in good condition for a long time now.

srisri

Feb 18, 2015

Very good experience! I was impressed with how Everything went smoothly. Renee was my sales person and is "very" knowledgeable about the cars and a delightful personality.

T. Palmer

Feb 12, 2015

I purchased a 2005 Acura TL for my son and it was truly the best buying experience I've ever had. These people are truly professionals and their customer service was impeccable. Special thanks to Umer Mughal and Samuel Hendrix for their outstanding knowledge of the buying process, and for making this purchase one that I am extremely happy with! If I ever need to buy a car again in the future, I would definitely not hesitate to purchase from Gwinnett Nissan again. They were WONDERFUL! I'm only giving them 5 stars because 10 is not an option! Keep up the great work!

MARTHA TAYLOR

Feb 9, 2015

I HAD A GREAT EXPERIENCE FROM START TO FINISH.......WONDERFUL STAFF

Janay

Feb 7, 2015

Bryan and Austin were very nice and helpful. They made overall process pain free. I appreciate all their service.

Julio Espinoza

Feb 7, 2015

best experience my whole famly are going to gwinnett place nissan excelent service

CarLover

Feb 7, 2015

Justin Wilkes was incredibly helpful in my search for a car. The car buying process can be intimidating but Mr. Wilkes made it simple and understandable. I would recommend him and this dealership to anyone.

Thomas Brady

Feb 7, 2015

Justin Wilkes gave me an amazing experience while shopping for a new car. He have me a good price and helped during the entire process

Satisfied customer

Feb 7, 2015

I was looking for a good quality truck searching online and the response time was less than a minute. I had to ask my salesman was he sitting watching the internet. Al Davis Bro good job.

happy customer

Feb 7, 2015

I was visiting norcross and stopped by Gwinnett Place Nissan. I had the pleasure to meet an amazing salesman,when I purchase my next car I will be back. Thank you for an awesome experience Al Davis

Sally

Feb 6, 2015

I had put in an interest for a Nissan Armada. Not even 2 minutes later I get an email from my salesperson Ramsey saying he will be in contact with me shorty then not even 1 minute later I received a call from Mr. Ramsey, he gave me a quote on an dark exterior and dark interior with great features I was looking for where I came into the dealership the next day. Great customer service and I bought the car! Ramsey even set up my first service appointment. If you need great pricing and great friendly customer service come down to Gwinnett Place Nissan!

Renees

Feb 6, 2015

I came in spoke with Al Davis he is a very nice salesman. If you're in the area ask for Al Davis

Chele99

Feb 6, 2015

If you are in the market for a new car come see Bryan. He will answer all your questions and make your car buying experience unlike no other. Easier car buying experience ever!

Justin farnsworth

Feb 6, 2015

Justin wilkes was an amazing salesperson I will be returning to buy another car from him.

James & Danielle

Feb 6, 2015

I stopped by Nissan one morning at the end of December. I was getting my car serviced at the Mazda dealer next door and wanted to look at the Nissan Altima for my wife. I had always been a loyal Mazda customer and thought that it was ironic that Bryan had just started at the dealership after working for Mazda for 2 years! I wanted my wife to look at the Mazda6, but Bryan was able to tell me all of the advantages of the Altima over the Mazda. I brought my wife back 2 days ago to look at both cars. Bryan was able to get us a better deal on the Altima that had more equipment than the Mazda. Thank you Bryan!

Laura&Nick

Feb 6, 2015

My fiance and I were both looking for cars at the same time. After getting engaged last week, we decided to start our new beginning with a new car. I wanted the Versa Note, while my fiance wanted the Juke. Bryan Nelson was such a pleasure to work with, it made us both so comfortable. He sat us at his desk to go over exactly what we wanted. He even offered us drinks that he bought with money out of his own pocket! In the end, my fiance and I both got the cars we wanted and felt both deals were fair! Thanks Gwinnett Place Nissan! If you are going to see them, ask for Bryan!

SLucher

Feb 6, 2015

I received Great Customer service from Brandon Calvin when shopping for a new vehicle. I didn't feel pressured like I was at previous dealerships. I will be going back when I ready to make my purchase!

SixBurgh

Feb 6, 2015

I originally came in to Gwinnett Place Nissan to take a look at the Nissan Leaf. A lot of my co-workers have been driving the Leaf and absolutely LOVE their car. When I arrived at the dealership, Bryan Nelson was so courteous and knowledgeable that we were a little cought off guard. We expected the high pressure sales tactics that we have had in the past. Bryan listened to what we wanted and needed in our new car to help pick out the BEST car. We knew where we stood on the lease payment BEFORE we even went to pick out the color. After the drive, my wife decided she wanted one as well and leased her own Leaf! Thank you so much for a great experience Bryan! Keep doing what you're doing! And GO STEELERS!

Linda

Feb 6, 2015

I had been shopping for almost a month and a half, trying to get the best deal on the Nissan Rogue with the equipment and color that I wanted. I called Gwinnett Place Nissan to see if they had the car I wanted and to get a quote. I spoke with a gentleman named Bryan Nelson, who walked out onto the lot to put his hands on the car. Not only did he put his hands on the car, but he sent me a video of himself with the EXACT car I wanted. He told me to come in to see it in person, with no obligation to make a purchase. When I arrived he had the car pulled around for me already with a VIP reservation sign in the window of the car with my name on it! The customer service provided by Bryan was second to none and I will be sending friends, relatives, and co-workers in to buy from him! Thanks Bryan!

Ana Valdez

Feb 6, 2015

Visited because of all the reviews I had seen on here. When Brandon greeted me his was sincere and seemed to really be concerned with what I wanted. He did not try to push anything on me or take advantage of me.

Janet

Feb 6, 2015

Went in looking for a new or used car. My credit situation was definitely not the best, but Bryan Nelson, his manager Dawayne, and their finance team were able to get me approved on a car I wanted! Thank you Gwinnett Place Nissan!

Gerald

Feb 6, 2015

Brought the family in to look for a vehicle for my daughter. Spent all day at different dealerships throughout the city of Atlanta and could not find the car she was looking for. We decided to stop at Gwinnett Place Nissan before giving up the search. Bryan Nelson greeted us professionaly and with a smile. He talked to us and helped us pick out the EXACT car we wanted and at a price we could afford. If you want GREAT customer service and a great deal on a car, GO SEE BRYAN NELSON!

Bobby Key

Feb 6, 2015

Brandon Calvin was very professional. He dedicated his whole day to helping my wife find the vehicle she wanted and mind you she is very indecisive. The genuine demeanor of his nature was rare to find in the customer service based business. We did not buy a vehicle from Gwinnett Place Nissan, we bought a vehicle from Brandon. Thank you for the selection process that you implement to find employees like Brandon Calvin. We will definitely be visiting again!

Johnny Carter

Feb 6, 2015

I had a wonderful experience with Brandon Calvin at Gwinnett Place Nissan he was not pushy and took the time to make sure my family needs was taken care of. I would highly recommend Brandon and Gwinnett Place Nissan to all of my fa,ily friends and family.

WBA

Feb 6, 2015

I recently bought a car from Gwinnett Place Nissan and I couldn't be more pleased with the customer service. A gentlemen by the name of Justin Wilkes took an extreme amount of time and care to make sure I was completely satisfied. I will recommend him and this dealership to everyone I know and will be a repeat customer solely on his actions.

SERVICE BUT SALES HELPED

Feb 6, 2015

CAME IN FOR SERVICE AND ASKED ABOUT THE NEW MAXIMA JUST WANTED TO SEE IT NOT BUY. AND BRANDON CALVIN TOOK TIME TO SHOW ME AND TELL ME ALL ABOUT THE MAXIMA. MOST OF THE TIME WHEN THEY KNOW YOU ARENT BUYING THEY GET RID OF YOU FAST, BUT BRANDON WAS A GREAT HELP. YOU ALL COULD LEARN FROM HIM

satisfied Customer

Feb 6, 2015

Al Davis was a wonderful salesman. Definitely would recommend this dealership

DarylWS

Feb 6, 2015

A wonderful car shopping experience due to my salesman Justin Wilkes. He was very nce and professional and easy to talk to. He gave very accurate and clean facts about the car I was looking at and was nothing but helpful! Definitley recommending him to friends in the future.

thatnissankid

Feb 6, 2015

Bought my first new car from this dealership. Awesome experience, Justin Wilkes was extremely knowledgeable and professional. Will be returning for my next car

kzubairi

Jan 19, 2015

I had bought 2 new Nissan Quests from this dealership and recently my 2013 Nissan Quest front dashboard cracked and my warranty was over by 300 miles and they refused to fix it Nissan I guess does not care about customer loyalty.. I would not recommend Nissan to any one Buyer be ware.

Heather Dearing

Nov 28, 2014

I purchased a 2014 Nissan Pathfinder from Gwinnett Place Nissan on November 17, 2014. On November 19 we noticed that the car would sputter when you tried to accelerate after placing your foot on the gas. We then took it back to Gwinnett Place Nissan on November 20 and were told that it needed a new transmission! We had just purchased this car less than a week before that. Before I purchased it I asked if there was anything wrong with the car. I asked why the car wasn't certified pre-owned and they stated, just because they did not want to spend the money to certify it. I paid the extra money, which was $1,995.00 for them to certify the SUV. I then paid an additional $1000 for a warranty on all electrical, motor, any other issues. They certified the car and told me nothing was wrong with it. I already had a bad feeling when I was at the car dealership for hours while the certified the SUV. I asked, is there something wrong with the Pathfinder multiple times. Mr. Johnson, the salesman assured me that there was nothing wrong with the Pathfinder, only that it the computers at Nissan were messing up. Every time I would ask if it was taking so long because something was wrong with the car they would tell me, no, the computers were messing up, there's nothing wrong with the car. This was a 2014 Nissan Pathfinder with only 24,000 miles on it. And less than a week after purchasing it as a certified pre-owned car, it needed a new transmission. We left it there that Friday and was told it would be ready the following Wednesday. Then we were told it would be ready on Friday. Then after calling on Friday because I had not received a call from Nissan all day, we were told the car SHOULD be ready tomorrow, which is Saturday. I have reported this to Nissan's corporate office because although there are no lemon laws in Georgia, they have to divulge to you if anything is wrong with a car, that's the law. And if they don't tell you that something major is wrong with the car that is in fact wrong with it, they have committed auto fraud. I will be following up with this because I feel that they purposely sold us a bad Pathfinder and lied about it when I asked them repeatedly on the day of purchase if there was anything wrong with the car. They claimed that the transmission problems did not show up on the inspection done to certify the car. How is that possible that something major like a transmission problem does not show up when you certify a car? Especially when you had my car for hours looking at it. Not only would I never buy a car from Gwinnett Place Nissan because I feel like they sell bad cars, I may never buy another Nissan period!

Nic Allegretto

Nov 4, 2014

We were lied to. It sucks. And now there is nothing we can do. Starting tomorrow my wife and I can't drive our truck because Gwinnett Place Nissan? is the only car dealer is the US where you can negotiate an "out the door price" to include tax, title and registration, sign the papers and end up with no title or registration. On top of that, a month and 30+ phone calls later, we're STILL waiting on that extra key and remote...not holding our breath. So to all of our friends in the Atlanta area, I would HIGHLY discourage doing any business with Gwinnett Place Nissan.

Otherwise Supercharged

Oct 9, 2014

Sent inquiry from Cars.com, took them over a week to get back to me. I had my financing ready and I was ready to cut a check. They had some turnover then someone called me with a ton of incorrect facts about the truck I was interested in. Waste of my time - I'm not going to argue with someone over the model year of a truck when I've already done the research. They have aggressive prices - they could sell more trucks if they called you back.

melizza11

Oct 6, 2014

I had my car in for work and my service advisor Thomas helped me to figure out exactly what I needed he was very friendly and very attentive to all my questions the mechanic Moses was also very helpful and came to speak to me and give me information that I needed this dealership rocks and they always do the work the right way the first time the waiting room is very cleanand the staff was very friendly

walter Chen

Sep 9, 2014

So I realized today that certain people out there will do anything to play a game with you, waste your time and see you fret over the matter. In Gotham, we have the joker. In Gwennitt, We have a dealership who sells Leaf.

ajarnbangkapi

Jul 31, 2014

Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an attractive offer they the mail and thought I would follow up. 2.5 hours and could not get thenm to explain the offer they mailed to me!!!

Ron D.

Jul 31, 2014

Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an attractive offer they the mail and thought I would follow up. 2.5 hours and could not get them to explain the offer they mailed to me!!!

Birchsr

Jul 19, 2014

This dealership was not on my list to visit, however I had filled out something online and was contacted by Mr. Nathan Bell. He was very professional and his only wish was to help with my request. I called Mr. Bell and could only visit on a certain day, this happened to be his day off and he asked what time was convenient and made it a point to be there. He was not pushy and just wanted to make sure I had all my questions answered. When we finally made the deal he could not have been more helpful. I would truly recommend this salesman as he made the experience enjoyable,Two issues I had with this dealership were out of Mr. Bell hands One was the sales manager who was very pushy and did not seem to trust my word. Had it not been for Mr. Bell I would have probably not closed the deal.Second was the extreme wait to complete the paper work. I thought that this day seemed especially slow but took over two hours to complete the deal. Once I reached the finance office, they tried to sell all of the add ons, I really thought that they tried to help me make all of the right decisions, and even helped with an extended warranty package. The fact that Mr. Bell was such a true professional and his follow through was the best I have seen I do recommend this dealership. Knowing that there is always rough spots in a negotiation process it was helpful with Mr. Bell in the picture.

Altima lover

Jul 1, 2014

I have never experienced this kind of support from a dealership when purchasing a car, ever. They were very patient and accommodating. Everyone was so polite. Their follow up after the purchase is incredible! I would highly recommend this dealership and will probably buy my next vehicle right here!

Out of State Car Buyer

Jun 16, 2014

I'm an out-of-state car buyer and working with Arthur Marbury was a complete pleasure. I coordinated my purchase completely via phone, fax and internet. His responsiveness, thoroughness and professionalism made a difficult situation, much easier. He presented me with the best deal, with his 1st response (other dealers had much higher pricing and more stringent terms). Arthur Marbury is a seasoned professional and I'd definitely buy another automobile through him and his dealership.

200307673

Jun 7, 2014

Although the monthly payments made me happy I was really upset that I could not take my car home with me the same day because it wasn't "service ready" I did not get the full new car buying experience and I had to wait 4 days to get my car because the service shop people didn't work fast enough to give me my car ready I was unhappy about that.

workingprofmom

Jun 6, 2014

I needed a new car, my old one of 12 years blow smoke and died. My brother-in-law and I arrived at the dealership and Brandon Calvin greeted us both and made us comfortable and welcome. He was very knowledgeable about the Murano. I loved the customer service that was delivered. I was really impressed and I will go back there again. I was glad I went to Gwinnett Nissan. It was money well spent.

Gather

May 20, 2014

What a pleasant surprise and joy to find men of integrity ( General Manager, Sales Manager and Sales Representative) at Gwinnett Place Nissan! Now that I have found them, I will not go any place else! If you are looking for a dealership to treat you right go to Gwinnett Nissan and ask for Nathan Bell. Tell him Jackie sent you!

DavidBlakley

May 20, 2014

During the last week of April 2014 I called Gwinnett Place Nissan to arrange for someone to look at my daughters car for trade in and purchase of a new 2014 Altima. I spoke with Omar Talford who said he would have the used car appraiser there and ready when she arrived within the hour and would also return an email with questions I sent him to determine the dealerships best offer on a new Altima. When she arrived she was quickly diverted by Calvin McGinnis to attempt to make a high pressure sales pitch. My daughter called me and notified me that she was not able to speak with Omar Talford and the appraisal had not begun so I asked her to kindly tell them she was only there to get the appraisal to compare to other dealers before making the new Altima purchase. Calvin McGinnis became loud and disruptive after being asked to refer to Omar Talford (who appeared to have printed out my email with questions and left it with Calvin McGinnis ( I could hear Calvin McGinnis in the background on the call), he became irate and said "I'm not going to play that game" (referring to answering the questions regarding MSRP, Invoice and below invoice sales price bid in my email that I required from all dealers before making the purchase) and abruptly left the room.I called and emailed the dealership the next day and several days after to get an apology from Calvin McGinnis and have him call my daughter, but it never came. On April 30th, 2014 my daughter purchased her new 2014 Nissan Altima from Nalley Nissan who provided the best price (22.34% below MSRP with $1,000 NMAC cash, $1,000 Nissan cash and $600 Nissan College Grad Program with 90 day deferred payment in addition to the discount from the dealership) and kindest customer service of the 8 Nissan dealerships that we worked with.The broken system of new car buying in the United States isn't changing no matter what most dealerships say and Gwinnett Place Nissan has the mentality that they won't negotiate with intelligent buyers who have done their research and are not going to pay MSRP or accept high pressure sales tactics. Choose wisely and be aware that many dealerships will hire companies to place positive ratings online to keep their ratings artificially high so read each review carefully. I am not affiliated with Nalley Nissan and don't live in the Atlanta area and have no bias or partiality to any dealership. Hopefully the current model of franchised car sales will be converted to direct sales from manufacturers in the near future with set prices like any other retail business.

SheilaDunham

May 18, 2014

I had been looking for a very particular Jeep Grand Cherokee for several months. Through autotrader.com, I saw the perfect vehicle at Gwinnett Place Nissan. No selling was involved since I already knew what I wanted. All that was left was the dreaded negotiation for the allowance on my trade and the purchase price of the Jeep.Over the phone it was set up that I'd be working with Charlan. Shortly after arrival Saturday at the dealership, Charlan greeted me and asked me to wait a short while as he was with a customer. He wound up handing me off to Nathan Bell which was actually a good thing as Nathan was very knowledgeable about Jeeps. We couldn't hammer out a deal so his manager got involved. Eventually, we agreed on numbers after the manager checked *his* manager. I feel I got a very good deal on the Jeep but not so much on my trade. That's why I knocked off a point for Price. I'll be afraid to look at what they'll be listing my trade for!Nathan was friendly, patient, and very helpful. He gave up part of his Sunday to make sure I was completely satisfied rather than have Charlan finalize things. Charlan did get involved in getting the Jeep to Service for a final cleaning of some minor smudges and removal of various decals. Both were on hand as I pulled away in my new Jeep.Overall, a great experience and GPN gets a recommendation as well as either Charlan or Nathan.Regards,MRD

Andrew Gaskins

May 4, 2014

I had the honor of having Charlon Greg, Russell Cosby & Huynh Tim in my corner. I have purchased over 15 cars in my lifetime, this was by for the easiest, all I had to do was sign my name they did everything else including making a car I could not afford affordable. People talk about getting there dream car, my car is so nice I could not dream owning it. What they didn't know is I was aware of everything going on in this process. They are a true professional, well trained family team. I didn't feel like a customer, I felt like the owner of the company

krlewis67

Apr 13, 2014

Purchased a New Nissan 2014 Altima. I walked away from a different dealership on Friday night. My experience on Saturday was Great and I got a great deal and Service with Gwinnett Nissan

perdomomv

Apr 13, 2014

I went back 3x trying to resolve my issue and I have been told so many things. The first time was because my intake assembly had not been put back together, it was missing parts.I took it back and the section was found and put together. I went to my my mechanic to have amy catalytic convertor replace he told me my valve covers are leaking,I took it back a second time. when I took it back it was held for 1 day, I never received all call to return or anything, I popped up to see what was going on. I see Kerry from the parking lot, he leave when he seen me not sure why, I waited for a few then he came back. He told me now that the problem was coming from some where else and that I needed to pay an aditianal 2600 to fix my problem. The job was not done right, now I have oil leaks on my drive way that I never had. I know my vehicle and I know I didn't have this major problem when I took it in. I took my car in to fix my license plate light and then I came out paying a 1700 bill for something I was told that was needed because it was really bad. I was assured by Kerry that this repair will fix my issue. Now I have a bigger issue. I went back the third time and I just got the run around and was told now its a new problem and nothing can be done. I am a technician., when you diagnose a issue you figure out what's wrong with what ever your working with and then advise,you dont find other stuff to blame when the client comes back. This is a $1700 lesson that I dont think no one should go through. I was told this will fix what ever leak I had coming from the engine and now I see a leak something that I didn't see before. In the last year that I have had my car I haven't had to add every week oil to keep it from drying out. I will never recommended anyone or take my car to your location. I wish I wasn't going through this issue, I really should had said no when I was presented with the service issue. I was told by one of your service guys that they trust their certified tech before my mechanic. now on my end the certified tech didn't put a simple intake system back together. The funny part about of everything is Kerry offered me a 10% discount if I do the $2600 job. I am complaining about the first job and he comes to me with this. you should have him on the sales floor. I am not a happy customer, I went in for service and came out with a head ache.

Anelson876

Apr 8, 2014

A month ago I went to Gwinnett Place Nissan, to look for a new car and thanks to Brandon Calvin and his awesome customer service I left with "Blessings"(the name of my car). Thanks Brandon

Miss G.

Jan 24, 2014

Hussein is an excellent salesperson. He is very knowledgeable,and patient and also goes the extra mile for his customers. I see that Integrity and exceptional customer service are high on the list of priorities at Gwinnett Place Nissan. They are 'highly recommended" to anyone looking for a great vehicle that wants the royal treatment.

Bernadette .MRiverdsle

Jan 22, 2014

Excellent sales staff. Christopher Huff was excellent knowledgeable and very helpful. Need a vehicle Gwinnett place Nissan in Duluth is the dealer you need. Thanks Christopher Huff. Keep up the good work.

Billie Norton

Dec 29, 2013

My salesman Chris Ruf was a pleasure to work with. He is very informative about the buying process. He was considerate of my time. He personality is such that he could work with just about anyone. And on that Saturday he got ME! He is calm and attentive. I was overly impressed by his overview of my new Frontier. He was thoughtful and complete as he taught me about my new truck. He seemed to really care that I understood how to safely drive it home. Much success to you. I hope that I will truly enjoy my purchase of a Nissan truck. He has the talent to go the extra mile when he sent me links to items I might want for my truck in the future. He took advantage of all the down time created by the buying process. Wisely. Please get popcorn at the dealership quickly. So my service visits will be enjoyable too.

Eddy Beato-Pimentel

Dec 17, 2013

Art Marbury is a very professional sales agent, a gentlemen and most of all a friend. I will recommend him to every body I know.

Fred Baumann

Dec 10, 2013

The salesman was top drawer. He was friendly and not at all pushy. He gave us a good deal on our Leaf better than other dealers. I hate the "grind" from salesman who used to be door to door Kirby Vacuum cleaner sales persons. His approach made us feel comfortable and we felt at ease choosing what was best for us. Just as a note: We have driven the Leaf for two days and it performs better than our gas car. Our hill is over 13% grade. It is so steep that my son in laws van skidded backward when towing a small boat. The Nissan Leaf chugs right up the hill like a mountain goat. If you drive very carefully the 75 mile range can be increased. (I typically get 2 trees. Ask the sales person) I wasn't aware that there are so many charging stations and I have applied for a net card. So far there has been no need to find a charging station as the range is more than adequate for shopping or church.

Drew

Dec 8, 2013

Thanks again Art you helped lots with me getting my new truck. I have enjoyed it every much. you are the best and keep up the good work.

Deborah Baxter

Dec 7, 2013

I have purchased 2 cars in the past 2 years from Art and I will never go anywhere else. My son is purchasing a car today from Art. I even trust him with my family. As always, got a great deal !

bworthy

Dec 5, 2013

Hello, I Will be going back soon to this dealership to see if a better deal can be worked out. Hopefully the next time will be better!!!!

RODNEY

Dec 4, 2013

GREAT CUSTOMER SERVICE. BOUGHT THREE DIFFERENT VEHICLES IN THE PAST THREE YEARS. ART SOLD ME ALL THREE. HAVE AND WILL REFER AGAIN FRIENDS AND FAMILY TO ART!!!

D. Torres

Dec 4, 2013

Art Marbury is the reason why I keep coming back to Gwinnett Place Nissan. He goes above and beyond to provide you with the best customer service. He is friendly, professional and most importantly, HONEST. If you're looking to buy or lease a car, ask for Art! He also has a fridge full of beverages. :)

1234slt

Dec 3, 2013

Excellent experience. Pricing was much better than in Alpharetta and customer service absolutely impeccable. From the time I started negotiations to the time I took the car, it was top notch. All employees were genuinely interested in making sure I had the best possible experience. Thanks a lot everyone.. Love my car!

Brad Meccarielli

Dec 2, 2013

Art has helped my wife and I with 5 different cars. Each and every time he's been so helpful with the process. We will continue to lease from Gwinnett Place Nissan.

rlw

Nov 30, 2013

What a wonderful experience! I will send all of my friend's and family in to make the change. Professional, courteous and knowledgeable! Thank you again!

Shaunda N.

Nov 29, 2013

In 2006, I was 19 years old and was looking into buying my first car. I met Art and he got me approved for a new 2006 Sentra which was in my price range and I drove the car for 6 years with no problems. 6 years later I decided to buy me a bigger car for when I am ready to start a family and of course Art was there for me again with a new Altima. Art is the best salesperson I have ever encounter. He's honest and trustworthy and keeps his relationship going with all his customers even after you drive your vehicle off the lot. Every time I need something Art is there for me and I even referred a couple of family members to him as well. I live in Buford and I would rather drive to the Gwinnett Place Nissan to conduct business. It's hard to find a great sales person who you can trust and rely on if you're looking for someone you can rest assure that Art will take good care of you now and forever. Shaunda Noel

Colombiano12345

Nov 26, 2013

I came in looking for a new Altima and one of the friendliest sales associate (David Londono) helped me pick out the right vehicle. When it was at the negotiation part Mr. Calvin MCGinnis made it very simple. They gave me the best price in town of the back no hassle or negotiation needed. I am very pleased with my experience at gwinnett place nissan and would recommend it to all my family and friends!!!

calvin jr

Nov 26, 2013

This will be my six nissan maxima from chris kim , nothing but the best price andbest service . Thank you chris and gwinnett pplace nissan for all you great service. Thank you

PEDRO RODRIGUES

Nov 23, 2013

MY EXPERIENCE AT GWINNETT PLACE NISSAN WAS MY BEST EVER FOR BUYING A CAR. MY SALES PERSON WAS VERY CURTIOUS AND MET ALL OF MY NEEDS. .ART MARBURY WENT FAR BEYOND MY EXPECTATIONS TO MAKE ME A SATISTIFIED CUSTOMER. ART IS DEFINITLY A SEASONED PERFESSONAL SALES PERSON. HIS PRODUCT KNOWLEDGE IS STRONG , AND THERE WASN'T ANY QUESTION THAT WENT UNANSWERED... FOR THE FIRST TIME BUYING A CAR WAS VERY ENJOYABLE...I WILL RECOMMEND THIS DEALERSHIP AND THIS SALES PERSON TO ALL MY FRIENDS AND FAMILY. GREAT JOB NISSAN.

DianaAc

Nov 22, 2013

Felt cheated big time those people pull the price and end up selling me a 2013 SV model for the price of a 2014 SL . I would never buy from here again. I had to work with 4 - 5 people all said that are salesmen trying to close the deal with me . making me think that they want to help but actually they did not want to loose the big money they were making on us. Felt sorry i did not go on a different place but when you have 3 kids and you are tired and starving you should never rush to make a deal. I know is not fun to buy a car but this was by far my worst experience ever.

kidblackfoot

Nov 22, 2013

I signed on the 27th an agreement with financing through Nissan through Gwinnett place Nissan 8 hours to supposedly finalizing our deal (went in about 12 noon and left when they were closing about 9pm) I was happy once all was said and done except the note seemed a little high. I decided to go back the next day in the morning and see if I could extend the term another year to lower the payment a bit. I went in and the finance person told me it would not be a problem at all took about an hour and I was on my way with the new 5 year and lower payment agreement. Once I returned to Tennessee I started getting a lot of random calls from different Georgia area codes and ignored them because they left no message. On November 18, almost 3 weeks later I go to the Tennessee tag office to get my tags and the tag office says they have not received anything from Gwinnett Place Nissan. I immediately call Gwinnet Place Nissan to find out what's going on. After numerous conversations I was told "come back to Georgia or we can send you a new agreement to save you money. I told every person I spoke to that I sat in the dealer for 8 hours for the deal I signed for which was a 5 year agreement. I also told them I didn't want them to send me anything because I didn't agree to a different deal I wanted the one I signed for. Gwinnett place Nissan Finance Manager Chris Kim told me then he could not honor the deal i signed with Gwinnett Place Nissan and that I would not be able to get my plates. He told me if I did not sign he would just process the first agreement for the 4 year term (note on this agreement was 100.00 more than what I thought I was spending monthly). I ended up hanging up on him because he wasn't at all interested in how inconvenient this was for me after investing 40,000 into the company he works for his only response was I don't see what the big deal is in changing the deal if we are going to send you money, however he would not answer for what happened to the second deal I signed on the October the 28th. The conversation I had with Chris Kim was on Monday the 18th where he said he would just finance the deal for the first agreement we signed. Wednesday evening I still have no account with Nissan so I drove to Gwinnett place Nissan with the intention on giving their car back with no financing, temporary tag expiring on the 26 November and no way to get a tag I was left with little options. Once I got to Gwinnett Place Nissan I had a look around my old car was nowhere to be found (I'm assuming they sold it) which left me with even less options. How do you knowingly sell a trade in knowing that you're not going to honor an agreement you entered into with a customer. The salesperson came to greet me when I pulled up and was friendly. I met with the finance manager Chris Kim and he asked why I was there. I asked him you tell me, I spoke with him earlier that week and on Wednesday 20th I still had no financing. He said that I did verbally and that he and several others had tried to call me. I told him I have heard I had financing before which obviously was not true so why would you expect me to take you for your word. I said ill just call Nissan and turned out I did have financing (apparently they just sent the paperwork over that day). So back to Tennessee I go. Go by the tag office and guess what... they still have not received the documents to process my tags from the dealer. I call the dealer again the person in charge of the tags there Tamara Collins says she has nothing to do with extending a tag and that I would have to go through the Tennessee tag office for an extension. For the life of me I can't understand for the life of me why anyone would conduct business in this way until I did a little research of my own. I have written letters of my experience to the Federal Trade Commission, military of which am a current member and the Better Business Bureau, in doing so I have found 24 complaints against this business in the last 3 years and some of them sound really familiar to mine (look it up). I would urge anyone looking at Nissan to buy one... but ensure that you do not look in the direction of Gwinnett Place Nissan!!! Their attitude towards customers is horrible, attention to detail nonexistent, knowledge of their craft missing in action and their integrity ranks in the negatives!!! As a service member I can't believe this dealer would have me riding around without proper tags after I have done everything I was supposed to that would ensure I am street legal and able to get on base. I have gotten nothing but runaround and my time wasted what a horrible new car buying experience this has turned out to be when it's supposed to a happy time. How many people these days are buying new to stimulate these businesses. I hate even having to call them to do their jobs and quite frankly have given up on doing it! I would urge anyone friend or foe not to shop there!!!

350z owner

Nov 21, 2013

I went to look at a specific car, and Vernon Davis was my sales rep. He was wonderful and very informative. He added a personal touch by talking about hiself and family. He made me feel like family versus a typical cars salesman looking for his commission. The entire staff at GwinnettPlace Nissan was friendly. The whole process took only a couple hours and I was riding home with my new car. I will use them in the future.

Ariane Locke

Nov 21, 2013

My fincee and I couldn't be happier with our purchase! Mr. Art was very good to us. He is a great negotiator. And his sense of humor is the best! Next vehicle we purchased will be from him for sure.

Jeffrey Erickson

Nov 19, 2013

I have bought approximately 16 vehicles(work and personal) from Art in the past 15 or so years. There is a reason for that. The personal service and satisfaction is beyond what I ever received anywhere else. The service department has always been on the top of it's game and timely when I've needed an oil change or other services. Thanks for being there.

Steve B.

Nov 16, 2013

Vernon Davis and the business staff at Gwinnett Place Nissan (Duluth, GA) were friendly, professional and knowledgeable. They were quickly able to find the type of car I wanted, and with suitable features. And the business staff helped me through the lengthy process in a streamlined fashion.

David U

Nov 12, 2013

Great dealership to do business with. Very customer service oriented. My sales associate, Chris Ruf, was great - personable, knowledgeable about the vehicle, easy to work with. Took the time to explain and answer every question I had. Would definitely work with Chris and Gwinnett Place again, and refer them both to everyone I know. Great car too!!

Nissancarbuyer

Nov 12, 2013

We have purchased several vehicles from Gwinnett Place Nissan over the years. It's a family atmosphere there. We always work with Art Marbury in the sales department. Art is a pleasure to work with. He helps us throughout the entire process; from test driving the vehicles of our choice, to making sure we understand the vehicle, and through the actual purchasing of the car. Art always makes sure we understand all the features the car has to offer before leaving the dealership and offers his assistance going forward after the sale. Just as we have many times before, we will be back to see Art and Gwinnett Place Nissan when the time comes to purchase our next vehicle.

Buz

Nov 12, 2013

I have leased 4 autos from Gwinnett Nissan and the only reason I continue to do so is because of the leasing mgr. Art Marbury - he has always been professional, fair and, his follow up is impeccable.

dreamergirl06

Oct 15, 2013

I would not recommend this facility to my worst enemy. On top of the service director, Jimmy Clarke being a xxxxx, most if not all of the service advisors are either clueless or extremely rude. You WILL wait forever and a day regardless of if you have an appointment. Their communication is extremely poor. The prices are outrageous, they will slap you with hidden "shop charges and disposal fees." At which those can sometime reach over $50 of your bill. I was very displeased with this facility and will not be returning.

lorijohn12

Oct 1, 2013

I felt important. I was greeted from the parking lot into the dealership. My salesman, Glen Bland was very knowledgeable and answered my questions. Salvador in finance was very determined to get me financed. I had a very good experience at Gwinett Nissian. Thanks to the staff.

Nina

Aug 25, 2013

Best car dealership that we have every experienced!! Worth driving 170 miles to see!! Would recommend this car dealership any day!!

MB

Aug 25, 2013

When I arrived at the dealership I was helped almost immediately. He explained all the features very clearly to me and I decided to buy a pathfinder. When financing came up every detail was explained fully. The entire experience went smoothly. I am here today to get my first service done and couldn't be happier with the overall experience.

Dspark

Aug 25, 2013

We can buy a car anywhere... But there is a key factor that made the difference for me, customer service. Customer service cannot be bought; this team was willing to work with me, while educating me about various things about each model. As I told the sales team, I can spend my money with any dealership and the customer service here made the difference. It's rare now days to trust you are getting a good deal and I feel confident that I did. Thank you.

Mario

Aug 25, 2013

I have had many great experiences at this dealership. My salesman was very helpful to me in selecting a vehicle that I wanted. Highly recommend them.

Smith1

Aug 25, 2013

I have bought all of my cars here even though I do not live in Georgia anymore. They will give you the best price and know how to get things done quickly when you are someone on the go. I don't like wasting time and they can accommodate my needs every time I come to buy or car. I enjoy working with them! Thank you.

Maria

Aug 25, 2013

The dealership is easy to work with and they have Spanish speaking service advisers that make the process of sales and getting your car serviced hassle free. I recommend coming to GP Nissan for all of your needs.

Altima

Aug 25, 2013

I really enjoy the openness of the service area. They try to give you all the answers as they know then and walk you through what they are doing to the car. I trust their staff and always come here for my service repair needs.

josiasdelatorre

Aug 23, 2013

Definitely you have to visit to Gwinnett Place Nissan first before buying a vehicle, is a wonderful place to buy a car and my experience with the sales person and their staff was great.Josias De La Torre

David Navarrete

Aug 23, 2013

The repair service could be fast but for the most part the customer service here is great. Steve H. is one of the most friendly salesperson here

Etta Reid

Aug 23, 2013

I bought my car here and my sales experience was great. The service advisors are very nice. I have been coming here four years and trust them very much.

Dashon

Aug 23, 2013

The dealership is close to my house. Great experience. I came for a battery replacement and oil change.

Murano1

Aug 23, 2013

I always come to Gwinnett Place Nissan for my service repairs. They do a great job and have a nice waiting area with a friendly staff.

Emily

Aug 23, 2013

I have been coming here for years and really enjoy my sales experience every time. I have always gotten the best deal from them and that's why I keep coming back.

smacky

Jul 26, 2013

I had good experience at this dealership and have purchased 2 vehicles from them over the past 2 years. They will work with you on price and whatever issue may arise. Great customer service!

mersadam

Jul 3, 2013

During my visit to Gwinnett Place Nissan I had the most positive experience. The Sales Person Mr Curic has provide an excellent and most professional service. I feel like I was in and out in no time and very happy with my Brand New Rogue. Mr Curic I would like to thank you again and of course I will recommend your business to all of my friends.

planahead

Jun 2, 2013

Reggie provided great customer service, was very knowledgeable, professional and patient. There was no pressure to make a purchase at any time during the visit. I would most definitely recommend him to friends/family interested in buying/leasing a Nissan vehicle.

catfish23

May 22, 2013

Reggie provided great customer service and was very patient doing the transaction. His quality of work was outstanding and I would recommend him to family and friends. The reason why I gave the high rating is because he showed great professionalism doing the entire process.

cherrymace94

Apr 16, 2013

Nice experience, got the car I absolutely love for a very reasonable price.Thanks to David Bradford and other workers that were also involved that I could get my 2012 Nissan Altima Coupe for the best price.

missmagatha

Apr 5, 2013

Dino was a wonderful salesman, very low-pressure and easygoing, engaging and funny, and knowledgeable - he had the answer to every question we asked him. He was patient and made the entire process completely painless. I would definitely recommend the dealership to friends, and will tell them to ask for Dino by name.

Ladylle06

Mar 19, 2013

Best customer service, great deals, I will recommend this dealer to everyone, John Lopez is best seller !!! Really happy with my new car :) been a customer since 2004

Tinee

Mar 18, 2013

All I can say is WOW im so happy with Nissan of Gwinnett Place I leased a 2013 Altima on 2/27/13and Dominic Miller and Mac McCary went to bat for me they both made sure my experience herewas 1 I will never forget and I will for ever be grateful. I had a 4 year old bankruptcy so with a high credit score but no major purchase's like a car or house it was hard to get me approved at firstand I almost gave up a few times but keeping my faith and prayers to god it all worked out greatand I got the black altima I wanted and my credit will be where it needs to be. And a big thanks to my finance guy Semir who was quick and very nice to me and Mike L. who was on stand by when my car was given to me and details about the car was explained to me he was really nice and helpful too....Thanks so much to all of you at Gwinnett Place NIssan in Duluth

trlharris

Mar 11, 2013

Our company has leased several vehicles with Nissan over the years. Art Marbury always delivers standout service and makes sure the process is seamless for us each time! He's our go-to guy and one of the major reasons we continue to do business with the dealership!

purse

Mar 9, 2013

Bad experience with our salesperson and finance manager. Was deceived about condition of vehicle and after coming to an agreement over the phone regarding price, the price went up after going in to buy. We then had many mechanical issues with it following purchase. After many complaints, the GM finally came to a resolution with us. Overall, we would not recommend buying here.

Feeling Better

Mar 5, 2013

This is a follow up to the review I previously wrote. I had called to see if a car was still available, was told it was, drove for quite a while that same day, and was told when I arrived that the car had been sold 2 days prior to my phone call! I am glad to say that after my review, I WAS compensated for my gas! I had received a nice response from Julie, a phone call from the salesman (not the one who told me the car was there, but the one left trying to fix it that night), and then a check came in the mail! Thank you, Gwinnett!!

336skittles

Mar 4, 2013

Mac was wonderful, so helpful & patient. Nt pushy at all. Would recommend & will return in future. Thanks so much for all your help!!!

Upset Out-of-Towner

Feb 14, 2013

Don't just call to see if a vehicle is still available! Make sure whomever you're talking to actually goes and puts a hand on it. I called around 1:00 pm to see if a vehicle was still available, gave him all vehicle details and the stock number, and explained that I would be coming from middle Tennessee. (A recent accident and totaled vehicle prompted me to look around for the best vehicle and deal as a replacement.) After a few moments on hold, the representative I spoke to told me that yes, the vehicle was still there. He set up an appt. for later that night. I even received a follow-up call from a representative confirming the appt. After a four hour drive, I was told that the vehicle had been sold two days earlier! The gentleman helping us was not the one I spoke to on the phone but was very apologetic. They tried to "compensate" me by offering me a good deal on another car, but I think I should have been compensated for my gas and time. Filling up my tank for my return trip home would have been a nice gesture. I understand accidents happen, but they should be more careful in the first place and take care of the customer if something like this happens in the future.

sojan63

Feb 10, 2013

I am very happy with the price and the car. Customer service was great. Hussein Ahmadu was a great dealer, he was very patient with us. Hussein Ahmadu answered all our questions and got us a great deal.

ElleW

Feb 5, 2013

I currently own a Nissan and am brand loyal! So in searching for what's right for me now, the team here has been great. Thanks, Gwinnett Place Nissan!

Ambar A.

Feb 5, 2013

I had a great experience working with Julie at this dealership! She was very knowledgeable and answered all my questions. I will definitely come back to buy my next car from her.

josephlloydlaw

Feb 4, 2013

We were looking for a 2012 Murano and were referred to Gwinnett Place Nissan by a friend of ours based on the great experiences he has had there. Wow! What an experience! The people at Gwinnett Place Nissan are outstanding! Those that we worked with, Dave Metcalf, Renee Colvard, Chris Kim and Noe Ponce have their customer service on point! Dave quickly found us the vehicle with the options we wanted and is very well versed in all things Nissan. Once Renee was added to the mix, things became even smoother. Together with Chris Kim, they managed to get us into the car we wanted at just the right price. Noe did all of the financial paperwork with us and he is good! Going over everything was just a smooth process. The team even stayed well after the dealership closed to finish everything up. We truly appreciate that and couldn't be happier in our 2012 Nissan Murano.If you are looking for an exceptional car buying experience, this is the place to go. The team we worked with are extremely knowledgeable and dedicated to ensuring a great customer experience. They went above and beyond our expectations and we are sure they will for you too!Thank you again Dave, Renee, Chris and Noe!~Joseph and Carson

scooter0520

Jan 31, 2013

Before I get into the meat of this complaint, I would like to say that Renee Colvard was very nice to work with. She tried to make things right for me. I can't say the same for everyone else that I worked with. I really didn't want to use names, but, this format will not allow it. I bought a used 2009 Nissan Maxima from the dealership in early December 2012. First of all, the total time spent that day at the dealership was over 7 hours. The test drive and haggling over price/trade-in/apr only took maybe 2 hours. I signed all the paperwork accepting the extended warranty and paint protection...rookie mistake. Well they needed to fill the tank with gas, so to save on time, I drove the maxima to the gas station following the sales lady in my trade-in. As she was filling up the car, I did one last walk around the car to make sure everything look ok. Well it wasn't. I noticed that the driver's side front corner of the bumper was not seated properly. In other words, the whole corner was sticking out from the rest of the body, completely unsecured. I pointed it out to her and we proceeded back to the dealership. The manager came out and looked at it. He actually asked me if I had hit something! Ok, I can understand, it could happen, but it didn't. They took it back into the maintenance bay, and 30 minutes later I was on my way home. Well about a week and a half later, it came loose AGAIN. Called the dealership and told them about the problem and that I would be there the next day. Now the dealership is on the north side of Atlanta, and I live on the south. 57 miles to be exact. So I take the car up there. They fix the bumper and I am on my way again. I get home, and guess what...bumper is hanging out again. So this time I email the manager and sales person. At this point I am very angry. $22,000 car, and they can't secure a bumper. They offer to send it to the body shop, give me a rental, and reimburse me for the gas I had used. When I got my car back, yes the bumper was finally fixed. Did they reimburse me for gas or even fill the tank...NO. Completely piss poor service and customer care. I went in today to cancel the extended warranty and paint care. Was told a particular person would be with me in a "couple minutes". What does a "couple minutes" mean to you? Technically it means 1-2 right? I can accept 5-10. After 30 minutes I found the person that originally helped me as I walked in, I asked who I was waiting to see and if he would ask how long I can expect to wait. 30 minutes later, still hadn't been given an answer or even seen the guy again. For all I know, he disappeared all together, never to be seen again. Also, toward the end of this mess, I asked if they could give me an owner's manual for the car, seeing as it did not come with one. I was told they could order me one for $30. REALLY, AFTER ALL THE CRAP I HAD TO PUT UP WITH, YOU COULDN'T JUST GIVE ME ONE??? So after my ranting, NEVER USE THIS DEALERSHIP! Just read the other post. Clearly there is something wrong with this place. So, I have made it my personal duty to inform all consumers in the Atlanta area. Whatever avenue I have to use, I will.

cjammin78

Jan 28, 2013

Hussein Ahmadu rocks!! He took care of all my car buying needs, answered all my questions and treated me with outstanding customer service from the moment I walked in the door. He went above and beyond to make sure I was well taken cared of. I love my new 2013 Altima! It's everything I could have asked for and more. He has continued to check-in with me to make sure all is well. I would highly recommend visiting Gwinnett Nissan Place if you're looking to buy. Also special thanks to Lee, Levis, Jana and Brandi for extending excellent customer service!

Noah4some

Jan 5, 2013

Ask for David Bradford if you go to this dealership. You will be well taken care of because he is professional and fair and cares.

jc8538

Dec 19, 2012

Seems to be an excellent culture at this Nissan and it shows in how well they treat their customers. I was dreading car shopping but was pleasantly surprised to be dealing with an extremely knowledgeable associate, Nita. She was very open, honest and able to answer are seemingly endless questions on two different vehicles on the lot. And she was quite patient, which is also a plus. My only complaint is that it took nearly six hours from arriving to complete the sales process. But I do love my new Nissan so it was well worth the wait.

msannoun

Nov 19, 2012

I had some issues with my car when I replace the new tires .I visited my favorite Dealer, after checking with a service adviser and specially Jimmy Clark ( Service Manager) reviewing the report, found the issue and fix it.Thank you

longterm

Nov 11, 2012

the dealership is so busy that they really don't have the time to take care of the customer properly.I call to the dealership and my phone call is never returned. I still need something on the car fixed frome when i purchased the vehicle in August I had another problem with the car and still haven't got and answer.

sur.bijesh

Oct 9, 2012

gud professional help by jimmy clark the service director. helped me all the way in getting what I wanted. all was good at the end.

david fournerat

Oct 3, 2012

Art Marbury went beyond "over and above" his obvious practice of serving his customer when we recently purchased a new vehicle at this dealership. My wife and I could not be more pleased with the manner in which Mr. Marbury, and others we inter-acted with, took us through the buying process. In our opinion, he is to be acknowledged for his patience, thoughtfulness, and professionalism! The three other employees we encountered were Levi, Stan, and William (do not know their last names).Our hats are off to this wonderful dealership and it's great staff. Last but not least, is Judy, their phone operator/greeter.

stephanie.bell.75054

Oct 1, 2012

I just love Gwinnett Place Nissan, Renee was great (the best, really) as well as the Finance person Lewis Carr. I traded in my vehicle for a brand new one and can honestly say i've never had service as good as with Gwinnett Place Nissan. Renee who I can't say enough about, took a real interest in my needs and i didn't feel like I was just a dollar sign for her but that she was genuine in her desire to put me in the right vehicle at the right price. I've been visiting the dealership for 3 years and Renee was patient and truly advised me on the best way to handle my trade in, and when the time was right she made it happen. Mr Lewis Carr so professional truly tried to give me best deal he could. The best thing as that Lewis had clear communication and a great attitude. Lewis was knowledgable and able to address all of my questions and concerns. Renee & Lewis are a great representation of what professionalism and true service are all about. Thank for helping me have such a WOW experience thanks a million.

jeriksson

Aug 6, 2012

My wife and I started Leasing Nissan Maximas about ten years ago thru GwinnettNissan. Art Marbury was the first person we met. His friendlyness was immediate and very easy going. We found him knowledgeable from the start. He was very proficient at zeroing in on our auto needs.My wife has Leased four Maximas over the years and bought one new Atlima this year. I bought my Maxima this week-end. It was because Art's personallity and attention to us as friends, rather that clients, that my wife and I refer our friends to GwinnettNissan and their rep - Art Marbury.Thank You, Jim and Julie Eriksson Clarkston, GA 20021

jdjonesiii

Jul 30, 2012

Went in with a friend to look at Nissans. Purchased a Frontier. I know not to go eat breatfast with my friend again..Ha. Great Experience. Make accessory purchases after the sale. Great Experience. Surfed Nissan online over the weekend and ordered wind deflectors from Gwinnett Nissan from the office. Great Experience. Thanks Guys!John Jones - Stone Mountain, Georgia.

jw2

Jul 25, 2012

blamed me for a car repair that wasn't fixed in the time he gave, did not admit to it, was dishonest and lacked good customer service skills. I'm fed up with this place. Going back to regal Nissan for my repairs.

martinwinder

Jul 23, 2012

Top notch folks. We were treated with courtesy and professionalism at all times. We went to look the previous weekend, explained that we were looking around, and that we were going to check all of the manufacturers and dealers for our new minivan. we decided after about 4 days, and called Levi to make an appointment. Levy was great, as were Keith, Karen, and all of the folks. No pressure, willing to deal, I will definitely go back. The Nissan Quest van is terrific, we love it!!!

corkstermln

Jul 21, 2012

I went to test drive a 2010 pre-certified Rogue and trade in a 2006 Sentra. During the test drive I told my salesman, Michael Green that the smell was unacceptable. It smells like pepper spray or mace. He assured me it would be taken care of. At 10:15 pm I finally get to see the car I just bought, after it was "cleaned up and taken care of" and all paperwork has been completed. The smell is still there and I tell Michael this is still unacceptable. His remark to me was to use fabreeze. I stated that is not an acceptable answer and due to the time of night, I would be back to address it. I take the car back two days later to leave it for the issue to be taken care of. The detail person only works 2 days a week and Saturday is not one of those days. I request a loaner car and was denied because it is a Saturday. The service manager gets involved and agreed to help bail out the sales team by offering me a loaner car on Monday after work. They keep the car for 48hrs, change the cabin filter and deodorize the car. It still smells. The service representative calls me to see what I think. I tell him the issue has not been resolved. He tells me he will check with his manager to see what else they can do. Its been 10 days and I still have not heard from them. The ceiling and front seats need to be replaced as I believe the scent is in the fabric. Shame on me for being too tired to deal with the issue and cancel the sale that night. I have tried steam cleaning, vinegar, fabric conditioner sheets, and it still smells. I believe this sale is unethical and goes against what I know the Nissan brand is trying to represent.

SHAUT

Jun 11, 2012

This is a update to my last review of this dealership. I wrote how the loan person had messed up my loan paperwork by not giving me the things I asked for and putting things on the loan that I did not ask for plus the door lock issue that came with the used vehicle I purchased. The General Manager Lee Crumpton contacted me and I went in and spoke to him as well as his Service Manager Paul Samuelson. After going over my loan paperwork and explaining what transpired during my vehicle purchase, Mr. Crumpton was more than happy to help fix the issues I experienced. The Service Manager Paul Samuelson was very nice and went out of his way to correct the lock problem with the vehicle as well as some other work I had asked them to do. Mr. Crumpton fixed the issues I had with my loan and was able to give me the correct warrantee. Needless to say, I am a very happy customer. I would recommend Gwinnett Place Nissan to any one looking to buy a new or used vehicle. They are very customer service oriented. This is a very pleasant environment as I noticed most of the employees at Gwinnett Place Nissan are friendly and wear a smile on their face as I was sitting waiting to pick up my vehicle. You will be pleased after your visit at Gwinnett Place Nissan and if you did have a problem, the General Manager Lee Crumpton, is very gracious with his willingness to correct any issues.

Mhunter1

May 31, 2012

I have purchased several vehicles at this dealership and always deal with Art Marbury. He has always treated me very well and worked extremely hard to provide the best customer service possible. I have always felt completely satisfied with the purchase experience and the Vehicles and products I have bought from this dealership.

kurrupt1922

May 27, 2012

Service was great. Mike Morris made the process very easy and he is a great access to your company. I would recommended to all my family and friends.

gatorsdb22

May 25, 2012

Art Marbury made leasing my new car flawless. He was very informative throughout the entire process and made sure that my wife and I were extremely happy before he let us drive off :) I've now leased 3 cars through Art, and will continue to do so. It's so refreshing to be able to lease a new car and know that the person you're dealing with is honest and is striving to keep you happy. Absolutely no complaints!! :)

jjenkins30

May 15, 2012

Micheal Green and Khalifa Cfie make my car buying experience very easy. They gave me everything that I needed making my process very smooth. I was out of nissan within 2 hours and everyone knows that most dealerships can take all day but not this one. It's great I would definitely recommend this one and they have great deals.

maryl55

Apr 30, 2012

I have bought several new cars from other Nissan Dealerships, but My greastest experience was with Gwinnett place Nissan. Paul Miller and the rest of the crew at Gwinnett Place Nissan treated me like a Queen. Paul made me feel comfortable with my new car. He explained all the features and invited me to call or come in to see him if I had a problem. He is very polite,professional,knowledgeable and an excellent Salesman. I was so happy when I drove home with my new car. I told my family and all my friends how great the service is at Gwinnett Place Nissan. I am sold on Gwinnet Place Nissan and will recommend you to all my friends. PS: Thanks Paul Miller and all the Crew at Gwinnett Place Nissan.....Mary Cummings

MarilynAnita

Apr 30, 2012

I bought a Juke this weekend from Gwinnett Place Nissan. I have never had such a good car buying experience. Mike Morris and Jay Prince were so friendly and made the whole experience a really good one. I was not pressured and Jay went over the entire car with me, showing me all the "bells and whistles" on it. I wholeheartedly recommend this dealership to anyone thinking about purchasing a car. My little Juke has so much "pick-up" that I'm amazed. I love it!! Thanks Mike and Jay.

freckert457

Apr 14, 2012

was told i was getting a certified nissan, didnt get it, was told car needed nothing bought it at 30k miles , car needed 30k service which is recommended by nissan, also had to come back a redew contact since first one was denied, well in second contract they added a warrenty and zactec which i had no idea since i was rushed threw it because they were about to close, kinda of my fault , but how sleezy, also this added another year to my contract which was not disclosed to me, well people that is just a little sample of my screw job there is a little more, also try to get the owners email addy or phone number impossible, people stay far away from this place they give car dealers bad names, you have been warned

Lanell Fowler

Mar 10, 2012

As an "old girl" and after many years of waiting, I finally decided it was time to buy a new car. With my daughter and "super" son-in-law, off we went. We had researched and I finally decided on looking at three different cars. Our first stop was Gwinnett Place Nissan. Even though not normally my nature, I asked my son-in-law to be my spokesman. We were promptly greeted by Melissa Lusk and Mike Morris. Melissa was our primary salesperson. She was absolutely perfect, answering all our questions with her quiet, but efficient demeanor, made me feel relaxed and peaceful. After awhile, Mike Morris enters and asists with all additonal questions and negotiations. He was such a fine and knowlegeable young man. I knew after an hour or so I did not need to go to the other dealers. I had found what I wanted and could afford. Not only was Melissa and Mike attractive young people, but smart and kind. HOW REFRESHING! I love my Nissan Versa Hatchback and will be sending an email to each of my grandchildren, whom I love dearly and each has a car. It will read: "Eat your heart out." And, if they are nice, I will give them direction to GWINNET PLACE NISSAN.

lcaselli

Feb 28, 2012

The whole team at gwinnett place nissan was very helpful and worked together to help me get exactly what I was looking for at the right price. I appreciate their hard work and willingness to make me happy. I will definitely be recommending them.

Kisha Coffee

Feb 27, 2012

Mike Morris was an awesome sales associate. He made sure we were comfortable and didn't pressure us into any deals. I recommend Mike Morris to anyone who needs or wants a new car. I've already had a friend buy a car from him.

justy

Feb 26, 2012

I was so very Pleased with my Experience at Gwinnett Place Nissan, because of the customer service I received with the salesman Mike Morris. He was fast, knowledgeable, very helpful, and make the process of buying my two Vehicles pleasant. Id recommend anyone to purchase a Vehicle from him, and have already done so and they've purchased vehicles as well.

Shirley Martin

Feb 25, 2012

Mike has always treated me fairly when buying a new or used (Z350) car. He always has a smile on his face. He is upbeat and enjoys his work. Nissan has a great product. The service department is the best. They are friendly and efficient, whether it is a problem I am experiencing or routine maintenance.

USC2012

Feb 22, 2012

The finance managers I worked with were liars and they were very unprofessional. They will do anything possible to make a sale and are very sneaky in the way they try to get things done. They forced me to take warranties that I didn't need to make up for agreements that they could have easily said no to. I am very disappointed and will make sure that someone knows what to look out for when it comes to this dealership.

Semajecap

Feb 20, 2012

I had a great experience and enjoyed working with everyone at this dealership. I would highly recommend buying a car there to anyone. Great work guys!!!

ymerritt

Feb 15, 2012

The Gwinnett Place Nissan Dealership is a place that I will continue to do business with! As a first time buyer the experience with Mike and Donte was one that I didn't quite expect... They went over and beyond the call of duty to make sure that I was satified with my selection. I must say I wasn't looking forward to the final financing process as I have heard many horror stories.... Hats off to Noe for a job well done! I was completely speechless! The Gwinnett Place Nissian is truly a place where you get more for your money!!! I will ALWAYS recommend them to my friends and family.Thank you Donte, Mike and Noe for a wonderful first time experience!! See you guys soon!!!!Yolanda Merritt

john&gail

Jan 30, 2012

I purchased a new Frontier from Gwinnett Place Nissan in 2010 and had a great experience. I suggested my cowork go to them when he was looking at getting a new car. He bought a decked out 2011 Rouge. This weekend we took my Mother-in-Law to Gwinnett Place Nissan so she could look at a Versa. She had it in her mind to get a Ford Focus or Fiesta based on what she had read and the fact that Ford is a US company that did not receive bailout money. Melissa was so wonderful to work with that my Mother-in-Law told us that she did not want to go to Ford after all. She purchased the Versa with Melissa's help and she is very pleased with the deal, the car and Gwinnett Place Nissan. Gwinnett Place Nissan is lucky to have Melissa. We will be back.

jimwilliams57

Jan 20, 2012

I didn't feel pressured in any way. Quinton Butler was very friendly and informative. He made the experience pleasant. I would recommend Gqunnett Place Nissan, and specifically, Mr. Quinton Butler to my friends.

T.Shelton

Jan 18, 2012

Mr. Crumpton,I came into Gwinnett Place Nissan a week before Christmas looking for a new vehicle. Over the past couple of years I had a hard time trying to get out of my current vehicle because I was ( up-side-down). Going in, I really doubted they would be able to help. However to my surprise I was put into a Brand New 2012 Altima. My overall experience was great! Quinton Butler is one of the nicest salesmen I had the pleasure to work with. Quinton went out of his way to help me and he went above and beyond my expectations and it has been greatly appreciated! I loved my experience so much that I took my good friend in 2 weeks later and she too left with a brand new vehicle. Also I would like to add, Lewis Carr (Manager) and Shawn Phillips( Finance)were awesome as well. Everyone made me feel right at home there. I've never met a group of guys like them that made a car buying trip such an enjoyable journey! I am happy that I made the trip over to Gwinnett Place Nissan.

michalmarek

Jan 1, 2012

I have no complaints, Gwinnett Place Nissan provided me great customer service, helpful and knowledgeable personnel, reasonable prices. Buying a car wasn't a hassle.

kiki1977

Dec 29, 2011

Just want to say that Angelika Colvard made me feel very at ease in making the right decision to trade in my previous vehicle for a newer one. I wasn't pressured and she made it very comfortable in helping me to make the right choice and also with the extra encouragement coming from Mike Morris who is just a down to earth guy, really showed gratitude and honesty which just makes a difference. Yes, at anytime I hear someone wanting to buy a Nissan, I am going to surely send them to Gwinnett Place Nissan. And last but not least, Mr. Joe MacFarland. He has been the best financing person I have dealt with in my life. He is such an awesome person and he really helped me save a nice piece of change on my monthly payments. I just want to say thank you in helping me look forward to a brighter future and I will see you in 15 months for that new Maxima I want! You guys "ROCK".

jmh0008

Dec 28, 2011

My husband and I were looking to purchase a 2012 Nissan Murano. We went to Gwinnett Place Nissan and were given VIP treatment from Mike Morris. He gave us at least two hours or more of his uninterrupted time and attention to listen to our questions and concerns in what we were looking for in a new vehicle. He went way above and beyond any car salesperson that we dealt with in our many years of purchasing vehicles.His statement holds true..."It is our stated policy that we treat each guest as if they were an honored guest in our home. Every Guest, Every Time, No Exceptions."His statement does hold true and you will not be bored in the car looking and/or buying process while with him. He does keep it lively. I am very thankful for General Manager, Lee Crump ton, to put Mike in our care in considering and purchasing our new 2012 Murano for Gwinnett Place Nissan.The finance office dealt with us in the same manner.Thank you Mike and Gwinnett Place Nissan!I love my new 2012 Nissan Murano.Robin Harp

mandysnavely

Dec 6, 2011

I was searching for a used car for my son. At Gwinnett Place Nissan I was able to find a dependable and safe vehicle within my priced budget. Mike Morris offered 'over and above' excellent customer service. He was friendly and patient with my questions pertaining to information relating to the vehicle. I did not feel pressure from him to purchase the car and he was very helpful and respectful. I am very pleased with this experience and would visit this dealership again for future cars.

djserge63

Nov 29, 2011

The dealership was verry good in the process of getting me into a car,i will recommend this dealership to anyone that needs to purchase a vehicule,specialy to Mike Norris( the saleman that helped me)

narobins13

Nov 17, 2011

Our experience at Gwinnett Place Nissan was "TRULY EXCELLENT"!! I answered another survey on yesterday about our experience there in purchasing our 2012 Nissan Altima, which by the way "rides like we're riding on air"!!!! Accidently, I had forgotten our sales person's name and I put on my survey his name was Andrew, but actually his name is "KEITH PERKINS"....please correct that if possible on my survey. I want to give credit, where "credit" is due!!! Our finance experience was excellent also. Shawn was very personable, kind and patient. A few times errors were made on our paperwork, and he quickly but accurately made the corrections and reprinted everything we needed. For example, we traded in a vehicle, but when he put the VIN# in the system, it came up as a different "model" of the "make" of the vehicle. I spotted the mistake and Shawn immediately corrected it. Also, our previous vehicle was registered "only" in my name, but because we have now registered our new vehicle in both my name and my husband's, Shawn thought that the previous vehicle was registered that way, also. We saw that error, and he "immediately" remedied that error too!! We're all human and mistakes are made, but it takes a "very humble" person to recognize the mistakes and correct them immediately.....which Shawn "DID"!!! Overall, our experience at Gwinnett Place Nissan was the "BEST" that we have experienced in a long, long time when purchasing another vehicle. From our first contact via phone with Manish (sales rep), to meeting Steve (internet manager), working with Rob and Keith (sales reps). and working out the finance part of the deal with Shawn. Even all of the followup via email has been "GREAT", making sure that we are "COMPLETELY SATISFIED"......"HAS BEEN WONDERFUL"!!!! My only regret is that I wished we would have come to Gwinnett Place Nissan "FIRST" before going to the other dealership (a "RAW" deal was delivered there!!!) I've already told several friends and family members of our experiences in both places and "MOST DEF".....they feel that GWINNETT PLACE NISSAN "WINS OUT".....Hands Down!!!

sbehan

Nov 17, 2011

To whom it may concern,I had an excellent sales experience at Gwinnett Place Nissan. Both Quinton and Mike were very knowledgeable about the product and very professional in their demeanor. I would not hesitate to recommend Gwinnett Place Nissan for this reason alone.Another satisfied customer.......................E.G. "Sonny" Behan

llat

Nov 17, 2011

Although a bit bumpy to start, overall experience buying at Gwinnett Place Nissan with Mike was a positive one. Close of sale and Mike's follow up has been terrific!

samcon510

Nov 14, 2011

We've been customers at Gwinnett Place Nissan for more than 12 years, and until this past weekend, couldnt tell you why. Now we know - it's their "can do" attitude. We stopped in this past weekend to check out our options for turning in a leased vehicle (our 4th with Gwinnett Place Nissan). We test drove a Murano that was loaded; loved it, but just couldn't live with the monthly payments. We were willing to "settle" for a slightly used one, but Mike Morris would not hear of it! He knows that there's always more than one solution to any problem, and he found a creative way to get us into a brand new Murano with a payment that fit our budget. Mike went the extra mile to make sure we had the options we wanted on the type of vehicle that we wanted. He never asked if we would consider a less expensive model or made us feel that we were asking for the impossible. Weve always appreciated this dealerships outstanding customer service, but this experience went beyond customer service. Our sales person, Mike, and Brandi in Customer Service could not have done any more to make sure we were 100% satisfied. We left with our new Murano, feeling like it was a WIN/WIN for us and the dealer. Chances are, well be back in 3 years to see Mike and the guys at Gwinnett Place to get another new Nissan!

DEllers

Nov 12, 2011

Mike Morris was very helpful and seemed like a big kid yet he was very friendly and ready to work hard. He took care of everything to make sure I bought the right car for me. I would recommend this dealership to any one that I know. I would also recommend Mike Morris since he seems to have everything right there. He took care of the paper work even calling the insurance company which I was very suprised. He was ontop of everything. He knew what my budget was and we were able to work everthing out. Thank you for everything!

rcsorber

Nov 11, 2011

Mr. Lee CrumptonGeneral ManagerGwinnett Place Nissan Mr. Crumpton,It is my pleasure to write you about my recent experience at Gwinnett Place Nissan. My wife and I purchased a beautiful Nissan Murano LE on Tuesday, November 8th. Rob Lowman went out of his way to make sure my wife and I were 100% satisfied with our car buying experience. Robs attentive, responsive and professional attitude was evident from the beginning of the sales presentation to the final delivery of the vehicle. He helped locate the exact vehicle we wanted, listened to our concerns, and answered all of our questions. Rob also suggested I consider your financing versus my personal credit union and saved me 1.55%. He is honest, sincere and delivers exactly what he promises. Mr. Lowman is an asset to Gwinnett Place Nissan. Id like to also mention the great service we received from Paul Miller, Shawn (Finance), Joe (Finance), and Jerry Booker.This is the second new vehicle we have purchased from Gwinnett Place Nissan. We are very pleased with your organization and will recommend GPN without hesitation. My sincere thanks and warmest regards,Ronald & Rita Sorber

thechidz

Nov 10, 2011

I Went to this dealership to look at a used car on October 15th and was outright lied to about the condition of the car and the asking price. This dealership should be closed down by Nissan. Extremely dishonest salesman and unprofessional service.

TeePee

Nov 9, 2011

When I arrived at Gwinnett Place Nissan, I was skeptical about purchasing a car because of past experiences with dealerships that we not great. So I had my guard up waiting for someone to give me the run around. Mary introduced me to Michael Green who was very friendly and asked me what type of car I was looking at and listened to my concerns about purchasing a vehicle. He assured me that Gwinnett Place Nissan is all about customer satisfation. Michael and Chris the sales director, went above and beyond my car buying experience. I traded-in my vehicle that had me at a high interest rate and upside down on a 2012 Nissan Altima with a low interest rate. The interest rate was so low that I thought it was a mistake so I kept asking was it correct. The rate was correct and it left me speechless. This is my first Nissan and I'm glad I made the switch. Thank you Nissan Family for making my car buying experience out of this world.

yzhao1117

Nov 7, 2011

I have visited five or six different dealership before I visited Gwinnett Nissan. And this is the best experience I have had. Tracey, unlike other sales, didn't through me the key and ask how would I like to pay for the car. She talked about every detail about the car to me. And she was very patient all the time. I was extremely satisfied with my experience at Gwinnett Nissan Place. And I would like to recommend Gwinnett Nissan Place to everyone.

esther2610

Nov 6, 2011

Mr. Michael Green was very polite and friendly.He made us feel confident to dobussines with Gwinnett Place Nissan dealer.He was also very informative about thecar we were looking for,we did some research before going to the dealer about the carand with his information we could make shure about all the car features and details.Heworked out with us to made a good deal and we got a car with more and better featuresthan we were looking for.Our overall experience with Mr. Green was outstanding.

bhuel

Oct 30, 2011

Michael was outstanding in his service, got me the deal I wanted and needed, got me out of my old car, everything was awesome! Would definitely go back, and definitely telling friends!

Jodyny

Oct 28, 2011

Everyone was extremely professional and fun to work with, from the receptionist through the sales staff to financing...they were all great. And, I love love love my car....Also, I should note that I had a very negative experience all around at Lithia Springs Nissan, and very uncompetitive pricing at Union City Nissan.

edelwisa

Oct 26, 2011

The customer service was great. They did everything they could to give me the best price for my trade in. They contacted me as soon as possible and remained in contact with me until I was satisfied. Michael Green provided one of the best customer service I've had so far. I would definitely come back and/or refer these guys to my friends.

Annazaborowski

Oct 20, 2011

Overall very happy with my experience at this dealership, Carl is a great sales person:)Brandon the manager that helps us was very pleasant as well.

jbozeman

Oct 20, 2011

The salesman we had at Gwinnett Place Nissan, Michael Green, was the most courteous, non-pushy car salesman I have ever met. My husband and I stopped by the dealership after 7pm to just look and Michael was so accomodating. He stayed until after 10pm answering our questions and said that they were open until the last customer left - he never rushed us. We did come back the next day and bought the Nissan Rogue, which we have been extremely pleased with, and Michael's sales manager was very honest about their best price. We didn't have to go back and forth with prices, like we have done in the past at other dealerships. Their price was even better than the best price we found on the Internet. Michael has followed up with us to see if everything is all right with our car and he was just so pleasant to work with.

bworth

Oct 18, 2011

Micheal Green is the best! Got the deal done in about 12 minutes or less, and then spent the next hour talking football. By the time I left, felt like I had made a new friend AND got a great new car!

mikekim

Oct 17, 2011

I would have given a overall score of 5 but I was contacted 2 days after the sale requesting that I buy extended warranty. I did purchase the warranty at a discount to make the number work out for the dealership.

ronper42

Oct 14, 2011

I would definitely recommend Gwinnett Place Nissan to anyone looking to get a new or used car. The service I received was excellent. Micheal Green is the salesperson that helped me. He was so knowledgeable and friendly that I decided to purchase my Altima rather than the Hyundai Sonata I had decided upon an hour earlier at Rick Case Hyundai. Micheal answered all my questions and explained everything clearly and concisely as we went along. The finance department also took the time to explain everything and made sure I understood everything before I signed anything. I decided to go to Gwinnett Place Nissan after Rick Case only because my mother-law insisted we go and I am glad we did. Everyone From Michael Green to the guys that washed my car before I rode off the lot in my new 2012 Nissan Altima were awesome!!!!!! They really did make me feel as though it was their pleasure to have me as a customer.

shailej

Oct 14, 2011

I was searching for a car for almost a month and unfortunately I had horrible experience from some small time dealers and personal car through craiglist.I had heard about this dealer through one of my friend and specially about their service.SO i visited casually to just understand what it is.Honestly my trust level was low on dealers because of my past experience.When I saw,my first impression was "WOW"..It was huge and then I met Micheal Green..He was really great & approchable.,,He helped us & most importantly understood our needs and accordingly showed us the vehicle which were in our budjet.A test drive and I cant believe I wsa ready to buy the vehicle.Most importantly the confidence level was increased with help of Michael..He gave us a comfort level and assured us that he personally would ensure that there wont be any service related problems in the car.And finally not only he was a great sales guy,but personally he helped us to negotiate on the price and helped us to purchase our first car dream in to a relaity..I would always recommend anybody who is intrested in purchasing a used car to visit this dealer and they would certainly help you to make best of each and every penny you spent.

xsjr7

Oct 13, 2011

Great customer service from the moment you step in, until the moment you step out. Even afterwards, service has been nothing but exceptional. I would recommend this dealer and Paul Miller to anyone looking for a Nissan.

kera.fairweather

Oct 13, 2011

The staff was very friendly at Nissan and Paul was fantastic. His excellent customer service and knowing exactly which vehicle would satisfy my needs, made it a win for me. All in all...he is amazing and I would recommend anyone I know who is in the market for a vehicle to check Gwinnett Place Nissan and ask for Paul.

IrinaPat

Oct 13, 2011

Everything was perfect. Mike is amazing man.I would recommend Mike and Gwinnett Place Nissan to everyone who want buy a car just as easy and painless as it possible.

emerson53

Oct 10, 2011

From the minute I drove up I was greeted & treated with utmost courtesy. The guys I worked with were very professional & made my car buying experience as painless as possible. I truly appreciated that! Mike Morris, Chris Nguyen & Brandon (can't remember his last name) were wonderful. I would recommend the dealership & the salesmen to my friends.

mrob2585

Oct 5, 2011

I brought my car for a service special offered in a mailer offering front brake service for $169.99, ut ended up paying $269.99 because of I needed new brake fluid. I thought this would have been included in the service offered in the mailer and was very dissatisfied with this added cost. UPDATE: The dealer reached out to me and agreed to adjust the price I paid for the service and I was satisfied with their response.

play52

Oct 3, 2011

Carl Whipple and Keith Brown went above and beyond the call to assist me in purchasing a new car. They were very persistent in helping me to find a source to accept my loan. While this is my 4th purchase with this dealership, they are the best. Wonderful experience in the purchasing of a car. Sine the purchase, Chris Kim has gone out of his way to assist me with any questions I had. I have just walked through the door and he immediately asks. "Ms. Anderson, how may I help you today"? He makes sure my issue is resolved. These are three outstanding employees who exemplify the true meaning of "Customer First"

krosch

Oct 3, 2011

On September 29, 2011, I purchased my second vehicle from Mike Morris at Gwinnett Place Nissan. After my first car buying experience with Mike, there was no doubt I would be returning. He has far exceeded my expectations in every aspect from before the sale to well after the sale. The people at Gwinnett Place Nissan are friendly and knowledgeable, and made the purchase of this car just as easy and painless as the time before. I feel comfortable calling Mike whenever I have a question, and did so for the three years between my first and second cars. I highly recommend both Gwinnett Place Nissan and Mike Morris in particular to anyone interested in a new vehicle, and actually have done so several times.

Traseelynn

Sep 28, 2011

Awesome, Supurb, UNBELIEVABLE!!! My experience was like none other! The best ever! Wendell greeted me with a smile and led me through a seamless process of trading in my Toyota Camry for the most beautiful, loaded, smooth-riding NEW Nissan Altima!!!! He made what I thought would be a difficult situation into the most pleasant, easy, delightful and joyous transaction I have ever had in purchasing a car. I was expecting (and had braced myself for it) a sales person that would try to smooth talk me into a worst situation than I already had. I didn't think I would be able to purchase at the first dealership I went to, but I DID! Nissan has a new loyal customer in me! Thanks for training and choosing such awesome associates on your sales team! KUDOS TO WENDELL, LANCE AND JOE FOR A JOB WELLLLLLLL DONE! Referrals will be coming your way!Sincerely,A satisfied customer - Tracey Powell

MarlonL

Sep 27, 2011

Had problems with Gwinnett Nissan due to a dilemma with a job they did on my car. However they contacted me and are willing to do whatever it takes to keep me satisfied. I'm just hoping they keep tier word.

lrgervin

Sep 26, 2011

Mike Morris is an absolutely amazing salesperson. This is the first car purchasing experience I have ever had where I genuinely felt that I got the best deal on the best car in the least time and left feeling really good about the experience. Mike went above and beyond to make sure I was comfortable with every aspect of the transaction including how to use the features of the car. This was not just a good or great experience, it was a truly extraordinary experience and I wouldn't hesitate to recommend Mike and Gwinnett Place Nissan to everyone who needs to buy a car.

jrdawg88

Sep 10, 2011

My wife and I bought a new Juke from Mike Morris a couple of weeks ago. Mike was outstanding - very friendly, knowledgeable, and thorough. The sales process got a little lengthy during the financing portion (as they always do), but our overall experience at this dealer was very good.

Nikkibm99

Sep 8, 2011

We had problems from beginning when they sold the car that we were driving over an hour to purchase. Then we negotiated on another one & they were letting someone test drive. Then the finance department Adam was a total jerk, my husband told him we would just return the car. Adam was angry we had better financing thru our own bank. Carl the salesman told me it would take a couple of hours to install DVD turned into leaving my car for 3 days. Then when installed the incorrect stuff, Carl would not return my calls. Overall HORRIBLE experience & would never purchase from them again, no matter how good the deal was. Not worth the headaches. Still dealing w/ them 2 weeks later & am so over it I am just going to deal w/ the $1200 DVD that does not match car interior exactly.

niptuckpro

Sep 6, 2011

I have been purchasing my vehicles from Gwinnett Place Nissan for 6 years and I've purchased 3 vehicles from this dealership. As a woman, I've never felt intimidated or exploited in making any deals. GPN has always dealt honestly with me and because they are such a large dealership they can offer the best deals in the state.James the Manager in Pre-Owned was one of the best representatives I've worked with and an incredible source of assistance and help to me.Mike Morris guided me in the complete process of the purchase of my new truck. He is organized, attentive and very helpful. Overall I had an excellent experience and would recommend GPN 100% for price and service.

Caroline30041

Sep 5, 2011

Mike was very effective, reliable, friendly and gave us a great buying experience, which can so often be the opposite when it comes to cars. We felt really taken care of and that he was working with us to get us a good deal on the car. I'll definitely recommend him.

Smapp

Sep 1, 2011

Wonderful care! Came in, was immediately taken care of. Had a great selection to choose from and the salesman knew every answer for my questions. Loved the car I choose. Great price, and respected the fact I had my daughter with me. Quick service, exceptional follow up.

kmeischen

Aug 29, 2011

Staff was very friendly. The staff did not pressure me in any way and let me drive the sale with what I wanted. They were excellent at explaining exactly what I was signing and what I was paying for. I am extremely satisfied with the service I recieved and my new car.

sweetie3

Aug 29, 2011

The staff was friendly and took care of us while we were there. They worked with us and tried to help in getting a good price, so we got an acceptable deal. They were willing to help and made it very important to answer any questions. I feel like it was not very timely however, and I feel like I was there for very long. But It was my first car purchase, so I don't know how long usually they take. I love my new car!

sfsgt22

Aug 11, 2011

Loved them!! I went in to look at a new car, was not going to buy that night, but I loved Chris and Jason and the way they treated me, that I decided to go ahead and buy! They treated me with total respect...glad there is a dealership like this around!

Bunkydoodle

Aug 7, 2011

The staff was very friendly, attentive and eager to answer all questions, make sure that we understood everything regarding the vehicle, the price and financing options. All extra's that were offered during the financing process were completely explained and we were free to choose options we wanted and deny options we didn't want. My husband had sent an email to Gwinnett Place Nissan and Mike Morris was quick to respond and was always very responsive whenever my husband called or emailed. We set up an appointment for Saturday, 8/6, with Mike but upon arrival he was with a woman who had just been in an accident with her baby just before we arrived there and was helping her. (above and beyond the call of duty, says a lot about his caring nature) He handed us over to Noe Ponce who made my buying experience informative, comfortable and fun. Everyone we came in contact with at Gwinnett Place Nissan,including Reggie (financing) were very friendly and I will definitely recommend them to friends and family for their car purchase/lease. Thank you Gwinnett Place Nissan for an enjoyable car buying experience.

Theisley

Jul 31, 2011

When I went in to GPN I was not planning to buy that day. After a short Working with Mike Morris, I drove home in a new truck. My experience with this dealership and salesman was great. I will recommend them to anyone looking for a new Nissan.

Mark Neal

Jul 27, 2011

Mike contacted me as soon as my inquiry was made and made my purchase a pleasure by not playing games, finding my perfect unit, and respecting my limited time.

AlfredPMoore

Jul 26, 2011

Noe Ponce, Tracey Ayers, and Richard Figueroa were really fantastic in my recent purchase of a 2012 Nissan Altima. I would encourage other consumers to give them a try, especially the way Richard helped in trying to find creative ways to help out on the financing.

nealwmorris

Jul 25, 2011

We took several weeks to review different cars from Cadilac to Kia. We decided on a 2010 Maxima from Gwinnette Place Nissan. Good price great car. They also helped us get the warranty that will give us piece of mind with all the technical equipment that can potentially go bad. Thanks Noe.

heckyea75

Jul 22, 2011

Angelika Colvard absolutely knew everything about the Juke, she not only explained in depth about every feature this car had but the ability the engine had also. Then, she went on and explained the accessories that were available. When I told her I was not interested in the colors they had at the dealership, she ask me what I wanted and immediately found the vehicle I wanted, what else could I do, I bought it! In comparison to other dealerships Angelika has so much more knowledge about what she is selling and understands the need in customer service to the point this made the sell very easy. THANK YOU ANGELIKA!

cmptranslations

Jul 20, 2011

Chris Nguyen and Reggie (with the financial department) were so helpful and receptive to my needs. I always appreciate excellent customer service since it makes me feel that they care about me as an individual and with such an important investment in my life, especially in this day and age of hard financial times.I truly appreciate their kindness and help with all of my needs. Chris game me several calls of follow up and it has been an overall good experience for me. It is great to see great customer service.Thanks you!

marejoe

Jul 16, 2011

The place was cleaned. The associates were very friendly. I will buy next car there and I will recommand any of my friends who want to buy a car. They were very professional. Tracy Ayres was very helpful and knowledgable of the vehicle I want to buy.Thank you,Joe

nadilla

Jul 16, 2011

I was looking for a new dealership to service my car after having a bad experience at the Decatur location, so I brought it here. I had a door panel replaced, and they were looking into an ignition problem. They gave my car back to me, stating that the needed to order a part, so I would need to come back. I get in my car, and there is a HUGE crack in the dashboard. I was incredibly dismayed that no one confessed when they gave the car back, and left me to find it and bring it up myself as if I could have missed it. But what if I hadnt seen it? That spoke poorly to their integrity that they would damage it and not apologize or offer to fix it until I brought it up. Then when the service manager Mr. Booker was brought over, he calls his service guy via phone, who of course doesnt remember that happening, then espouses the virtues of his tech guy, but they will go ahead and take care of it for me. When something like this happens, and NO ONE informed me of the damage up front, leaving me to discover it, why would you think that I even want to hear about how honest your guy is? And to say that at any point as many as 4 different people could have been in my car, and they could have done it these are still your employees why would that make me feel any better? **Update: The Service Director, John Rose, called me to make this situation right. His Assistant Megan also called me. They were understanding of my anger and concern over the situation, and gave me a rental while they repaired my dashboard. Although I was upset that the situation happened, and had to get to this point, I am pleased that they attempted to make amends. I got my car back, with my dashboard back in one piece. They detailed my car thoroughly, to the point that it looked almost better than the day I bought it. Mr. Rose seems to be a very sincere guy, genuinely concerned about the reputation of his shop, and I appreciate that. I feel confident in saying that, should anything go wrong, he will do his best to correct the situation.

nlconrey

Jul 16, 2011

Noe Ponce is absolutely the best car salesman EVER!!!!. Very friendly, knowledgable and was "on target" with my financial and vehicle needs. No high pressure tactics. Very straightforward. A pleasure to do business with. Will definetley referr all of my friends to him for future purchases.

ketieman13

Jul 13, 2011

I thoroughly enjoyed buying my new Nissan Rogue through Renee and Cass. They were both very friendly and helpful and I would highly recommend these two sales people and dealership.

gethenewcar

Jul 13, 2011

I wish there was more incentives for new car buyers. The incentives were good but not great. It would be greatly appreciated if customers with sub par credit be give more options.

Gracegrace0

Jul 12, 2011

The quality of customer service and product knowledge was outstanding. I went into this dealership to trade in my car with a fair idea of what my options were but still somewhat unsure of what I was going to do. I received such excellent service, and felt that I was getting all of the valuable information I needed to make the right decision about my next car purchase. I received the attention that I needed, was brought water while I waited (briefly) and left with a new 2011 Nissan Rogue that I absolutely love. They worked with me on all of my options, and I left a very happy customer. Chris Nguyen was incredible in his knowledge of the product and was so very nice and patient while I figured out exactly which car I was going to purchase. Brandon Barron, the sales manager, was able to assist me in all of my financing options, and allowed me to understand whether a purchase or lease was the best option for me. Thank you Gwinnett Place Nissan... you've produced another happy and very loyal customer!

Barry.puckett

Jul 12, 2011

The sales person was the best sale person i have every work with.She took the time to explane ever thing about the Nissan Rogue to me.

GaSweetTee

Jul 9, 2011

Working with Noe buying our Nissan Maxima was a great experience! He was super friendly and extremely knowledgeable. Even though we had just started our car search and had no idea what we were looking for, Noe listened to what features we were looking for and spent alot of time with us narrowing down the best choices. He is a very patient man! He made the whole process fun and I would love to work with him again.Regarding financing, I have mixed reviews. While Reggie was very cordial and professional, we felt very pressured into buying an insurance we didn't need. We told him several times that we did not want to buy the insurance and he wouldn't take no for an answer. He even said he would lower our interest rate if we bought the insurance so our "payment would stay the same." Last time I checked, the interest rate should be dictated by your credit score, not what options you buy from the dealership. Shady dealings! We will be canceling the insurance within the 30 day window. I would recommend that you secure your own financing before purchasing here so you know what rate you qualify for and you have another option lined up if things go awry.I am giving my experience a 5 star rating because working with Noe was so, so great and I can't bear to give him anything less!

kristiedodd

Jul 8, 2011

I give this dealership at definate 10! Ms.Colvard was awesome in helping us select our new car.I would definately refer my friends and family to this dealership.

clemsteve

Jul 7, 2011

Noe is a great guy to deal with. He works with you to only show you the cars that make sense for you, and works with you to make sure you understand everything, and even checked in with me a few days later to make sure I didnt have any questions about the car. Noe is a great person to deal with when you are buying a car.

griffie11

Jul 6, 2011

I cannot rate them highly enough! Having no experience of making the purchase of a used vehicle I felt treated like family, but with more respect!! Angelika was absolutely brilliant with my teenage son, even got him to smile( quite a feat). I feel comfortable recommending this sales force to my friends. Great job, thanks so much!!

jsdman4u

Jul 5, 2011

We recently bought a used minivan here and had a great experience. Our salesperson Tracey was very friendly and sincere. She did a great job selling us on the van and on the dealership. We had to negotiate a little, but got what we wanted on the 2nd attempt. Joe in finance was great and hurried to meet our time constraints. We ended up with some minor problems with our pre-owned minivan the next day, but were taken care of. Tracey responded to our calls and helped us each step of the way getting our minor problem fixed at no cost to us. I will recommend Tracey Ayers and Gwinnett Place Nissan to everyone.

rclement

Jul 5, 2011

Excellent service from the front door to pulling off in my new car. We had a great experience I will recommend my family and friends

joshdahl

Jul 5, 2011

Tracey was a huge help in picking out the right car and in walking me through the process. Gwinnett Place Nissan had better pricing and a wider selection than another Nissan dealership in the area.

rleader

Jun 27, 2011

This was my second purchase from Gwinnett Place Nissan and from Mike Morris. I returned to this dealership because of the great service I had when I purchased my first Nissan in 2008. They made both purchases very easy for me and I will recommend the dealership to friends. I will also be a return customer for my next future purchase.

Victor.li

Jun 25, 2011

Our old Honda really need to be replaced because it has problem here and there. So, we went to Gwinnett Place Nissan in that my wife always wanted to buy a Nissan Altima. One of the sales representative come out and greeted us when we were looking in the lot. Then he introduced us some of the features and price related information. Since we asked about financing(we told him our current working info), he explained and said "I can assure you that you will get a very low APR". So after a test drive, we decided to buy this Altima 2.5.We went in to fill out some paper work, while they're pulling our credit score, my wife went out to pick a phone call. (I have to mention a piece of blank paper, he used it as scratch to put down different financing options to explain) During the time my wife was out, his manager came and ask him out, a couple of minutes later he came back and ask me to sign my name on the very piece of paper I mentioned. But this time, buried inside of the scratches, I can see clearly there are something new: "I will buy the Nissan Altima 2011 2.5". He keep asking me to sign and I finally didn't.When my wife came back, his manager said is out, and he congratulate us because we have excellent credit score and we can have low APR. Next step is to go their financing department. That finance guy seems know what he's doing and the bad thing about him is he kept so hard selling us extended warranty(which we finally paid for it and later cancelled about a month later).I have to say we come from another country and didn't know too much about the credit system in the U.S. The finance guy told us although we have excellent credit score, however, the credit amount is not that good. So we can't enjoy a very low APR, the best we can have is 5.9%, which is not "low" according to him. I think here, the manager and the sales representative are associating "excellent credit score" with "low APR" and made us confused(I don't know if they did that on purpose).Anyway, we finally purchased the car and they said the radio will be installed in a couple of days.Then four days later, the sales guy told us the radio is ready. But when we get in there, he said the radio was sold by someone else. He apologized and promised us he will get it installed on the following Saturday. However, when we came in on Saturday, we directly went to the service department, they said there is no such order of a new radio and asked us to wait in the lobby. After a while, a customer manager came out and told us it is not available and asked us to come back a later time. We argued with her about our situation, and I was very angry about what happened. I went to the sales guy's cubicle and ask him to follow me, he was very surprised when he heard what happened.(he face made me to feel that it seems to me like:oh, i forgot to put in the order)He didn't say anything for now, didn't apologize or anything. Instead he went to the service department with the customer manager TOGETHER. Five minutes later, the customer manager came back alone, but I saw that guy going back in from another door very sneakily. I was so mad at him and yield his name and wave him to come to us, when I yield him name, I can see he paused and made a quick shivering. He must had done something wrong to make himself feel guilty. He then apologized and explained to us what happened.I know it is the customer manager's job to explain to us what has happened. However as a sales representative from whom customer buy their cars, I think at least he should come to us by his own, and not trying to avoid us sneakily.They decided to take a radio out from another car and put in ours, which we agreed. However, when the work has finished, we find out the indicator on the air-bag and passenger seat wouldn't go off. We had no choice but leave the car in the dealership overnight. Finally they got everything repaired, it was the engineer forgot to put the cable back when he installed our radio.It is worth mentioning their customer manager Brandon who is a very nice lady. She was always carefully listening to our complains, and make her effort to try to make us feel better. She is the most efficient and qualified personnel I seen in this dealership. The only thing good we can rate about this dealership is about her work.That's the very car buying experience I had with Gwinnett Place Nissan. I'm not saying how bad this dealership is, but as a reference, new customers should be very careful with this dealership. Beware of what they promised and don't sign anything unless you examine them very carefully!

SeviLA

Jun 16, 2011

I Had an awesome experience at Gwinnett Place Nissan, it was fast and efficient. Mike Morris, was honest and knew what he was doing. The environment was comfortable and I got an amazing deal on my Frontier.

tdsims89

Jun 11, 2011

I highly, highly recommend doing business with Mike Morris at Gwinnett Place Nissan. Mike is a great salesman with terrific people skills. Mike is serious but will joke with you to make the car buying experience more bearable. I requested a quote online from GPN and Mike responded to me immediately. I did not call him back but decided to visit the local Nissan dealership near my house later that day. What a big mistake and waste of time!!! The following morning, Mike called and wanted me to come to GPN. I was direct with Mike and told him not to waste my time if we cannot make a deal. Fast forward, the deal was made and I walked away a happy customer with a brand new Maxima with 11 miles on it. If you don't like the b.s. and want to deal with a straight forward person, Mike is the guy for you.

Jdprice05

Jun 4, 2011

I recently purchased a new vehicle from this dealership. I was satisfied with the friendliness and attentiveness of the car salesman (Mike)and the finance rep (George), these gentlemen were GREAT!!! The experience was pleasant up to the point of establishing the vehicle sale price and determining how the vehicle would be financed. I came into the location knowing my credit rating for potential internal financing and I had in my possession a check from another lender in hand. It was my hope that my preparation would eliminate the length of time in which it would take to seal the deal. To my surprise, arriving at the dealership, testing driving the vehicle of my choice, and sealing the deal required 5 hours. The 1st 45 minutes was spent locating a vehicle and the remaining time was spent on the HAGGLE. I was literally in my old vehicle about to drive off of the lot when one of the few negotiators came out to the parking lot to speak a language that I could understand. 5 hours translated into not only can you have this vehicle with nothing down, your payments wont be the originally quoted $200 more than you have budgeted but it will be where you need them to be and your credit is good enough that you qualify for Nissans 1.9% interest rate. Now is that any way to treat a qualified customer? Ill let you answer that question. It was infuriating to know that I could have been in and out, but not only did the dealership close while I was there, I ended up leaving 2+ hours after they closed (The cleaning crew had come in for crying out loud). I passed 2 Nissan dealerships and drove over 35 minutes to this location in particular because of the large selection of vehicles, but if I have to choose between a large variety and customer service, Ill choose a smaller dealership with better service any day. Needless to say, despite the salesmans service, I will NOT purchase another vehicle from this dealership and I will NOT recommend anyone else to purchase a vehicle from this dealership since the only thing I would be able to guarantee them is a pleasant sales rep and a cold bottle water. My vehicle on the other hand rides great, I am happy with my choice and I will recommend the brand to others. I am enjoying every minute of the new car smell.

adrianaenriquez

May 26, 2011

I'd like to pass along my commendation to your sales staff in particular Chris Nguyen, new car sales manager Chris Kim, the Business manager George Figueroa and Financial advisor Christian Egizio they are one of best customer service individuals that Ive ever met in my life. Thank you for all your professionalism, the teamwork and unity really shows. You make my son and I feel like friends and family. "By the way Christian Egizio, thank you for helping Doug getting prepared for his road test, you really went the extra mile with all the help and support with my son, Doug now has his license. You are awesome!" I work for AT&T and we deal with customer service quite a bit. Our salesman Chris Nguyen spent hours with my son over the past week looking at ways to try to make a deal happen; this type of service is extraordinary! Douglas is very pleased with the Nissan Sentra this is his first car and his mom is happy with the treatment received and the price paid. Please encourage your staff to treat all of your customers the way that my son and I were treated! Chris Nguyen is very cordial, honest, humanistic and authentic. He is just a great individual and I want to say that I typically don't take the time to write these kinds of things however, I think when someone is really exceptional you should really let them know how wonderful they are. "Thank you for employing a great Sales man. I expect to see Chris Nguyen in high places someday...Hes a great asset to your company. I look forward working with you in the future". You can be assured that my son and I will continuo referring our friends and associates to you when they need an automobile. Again thank you for all your help.I love Nissan this is the fourth vehicle I bought from Gwinnett Place Nissan and the second purchase in just a week with Chirs Nguyen, I think you guys make things so easy and the service work is great."We would rate the dealership 100% for Overall Experience. In fact we would say 100% for everything!"

mcallaway

May 22, 2011

We were extremely happy with Gwinnet Place Nissan and our salesman, Mr. Noe Ponce. Mr. Ponce is an exceptional salesman; he is professional and very knowlegeable aboutthe cars that he is selling. We never felt rushed; he spent time getting to know us and our car needs. We felt very welcome and comfortable throughout the process. Before I test drove the Altima, Noe gave us a thorough presentation of the car and its features. I love my new car, and I feel that we negoitated a fair price. Noe was genuinely nice and funny too; it was a a very good car buying experience! The business manager, Mr. George Figueroa, was also a pleasure to work with us. He helped us with the financing; he was very friendly and made the process easy. Great customer relations!! They made us feel special. We will recommend Noe and the dealership to everyone we know!

lucymlee

May 21, 2011

I knew what I wanted when I drove from S. C. to purchase. I just wasn't so sure how to get it for what I was willing to pay. I think both the dealership staff and I felt like we made a fair deal. Most importantly, Mike Morris, my sales person, was outstanding. He went way beyond the call of duty to meet my desires in a Maxima. Not only that, he provided me with a loaner car while my new Maxima was being "updated." AND he located my remote control that I left in the loaner. He shipped it to me the following day - all with the sound of happiness in his voice. He is driven and caring, customer-focused and a "man of his word." Moreover, the staff kept my trade-in carefully parked in order to protect the live biddies I had with me! I was going to throw in a chick with the trade-in to help lower the cost but no one seemed to REALLY want one. Oh well. Gwinnett Place Nissan is THE dealership to "deal" with! Ask for MIKE!

stvnrich

May 15, 2011

Nissan is a good car but this dealerships customer service is terrible. First the salesman asked me if I had financing and with what bank. I told him the name of my Credit Union and he said we work with them all the time, hundreds of loans. The finance manager later had never heard of my Bank. LIES! The finance people kept us waiting for over an hour and then once in their office to sign the papers they tried to add all kinds of extras to the bottom line including a service plan which they said would only add $20 a month to the payment. I told him lets get to the bottom line I will look at the options later but he insisted in describing in detail all the ad-ons I had already said I didn't want. LIES AGAIN! It added over $1500 to the price of the vehicle! It took me getting verbally angry to get to the bottom line and sign the papers. I had to actually say, "The price you originally quoted me is what I want to pay or I'm out of here." Over all customer service sucks! Typical sleezy car dealers trying to rip you off for every extra dime they can get!

1cheyenne

May 15, 2011

i never felt pressured to buy at all i felt i was treated fairly and they got the vehicle i wanted at the price i wanted the overall experience was fun as it should be not stressful like my prior car searches have been would reccommend to family and friends when they are looking

teeners613

May 13, 2011

We had excellent service and all of the employees were really nice eventough we didn't make the purchase on the first day. They knew that we were unhappy with the offer on the first day of our visit and Chris tried his hardest to give us an offer that we would agree to and be appoved the next day. After our purchase, the owner and all the other employees came to congratulate us and even move our things which made our experience the best that we ever had at a dealership.

jassha89

May 6, 2011

I was totally satisfied because I put forward my proposal on what I had to offer in order for to purchase this car.Mike Morris then put forward what he had to offer and we then began to work on a solution that in the end I accepted. Also negotiations done in a polite friendly manner.

bellerbee

Apr 29, 2011

Awesome Experience. The Sales person was very knowledgeable and helpful. He took his time to find exactly the car i wanted and it was a smooth easy going process. I would recommend this dealer and especially Noe to anyone interested in buying a wonderful Nissan!!!!!!

lcraft

Apr 26, 2011

Mike Morris was very attentive and met me at my car when I had an appointment with him. He was quick...didn't waste time and worked hard to get me a great deal on my truck. He always had a smile on his face and made me feel comfortable and at ease with his cheerfullaugh. I would absolutley recommend that someone go to Gwinnett Place Nissan when shopping for a vehicle. My experience was top-notch!

AFowler1211

Apr 26, 2011

Gwinnett Place Nissan will allow you to take home a car, drive it for a week. Then call you back and tell you that they want $500 to $1000 more down plus your interest rate will increase by 2.5%. Then when you tell them that you will just return the car b/c you don't have any more money to put down, they want to work out a deal with you. And then have the nerve to say that the dealership can lower your interest rate by 2% and they have reserve money so you wont need to put anything else down, if you will just work out the deal with them! So basically, you called me after the 3 day resend period to tell me the interest rate was going up and you wanted more money down so you could get more money! And when I told you no, you then tell me what liars and cheaters you really are and that I can keep the car! NOT!!!! Here is your car back and you get NONE of my money! DO NOT EVER DEAL WITH GWINNETT PLACE NISSAN OR GWINNETT FORD!

rubydeese

Apr 25, 2011

very courtise and friendly service. Noe took the time to tour the lot and show us everything, from small suv to all price range cards. discussed leasing vs buying and showed two examples of cars, lease vs buy. came away with a very satisfied buying experience and learned a lot about leasing for future refeence.. love the car I bought.thank you .

c1204

Apr 24, 2011

Mike and Renee's customer service was superb!! I felt like family was walking me thru a commitment that I was very nervous about making! With Mike and Renee's words of encouragement, it made buying a car the most overall pleasent experience! Thank you for all of the wonderful and yet funniest experiences of my life.. I have told everybody that if you want a great deal and friendly, down to Earth people helping you, go to Gwinnett Place Nissan and ask for Mike and a box of KFC!! ;-)

millasan

Apr 18, 2011

I went for a service and they told me one price and when I arrived to pay it was almost double. They argued with me (not pleasant people) and I felt they ripped me off and took advantage of me.And they demadged my window and didn't wanna be responsible for it even though I had witness!! Horrible experience!!!! Don't recommend this dealer at all!!!

Barb A

Apr 12, 2011

I went to two other Nissan dealerships prior to Gwinnett Place Nissan and was very dissatisfied but when I arrived there the atmosphere was welcoming. It was just a very good overall experience buying this vehicle through Mike Morris and his team. I started off talking to Mike but when I visited he was not there and his co workers were just as friendly and helpful. This dealership has an outstanding selection of vehicles and very knowledgeable staff. I would have no hesitation recommending him to future potential customers.

dre4967

Apr 10, 2011

Mayo was very good at explaining the options I had with the vehicle I was looking at, I told her my price range the vehicle I wanted and she didn't deviate from what I wanted. She was very friendly and thought only about my needs. She was very on top of things and even when I needed a call back for them to check my AC unit she ensure that someone was going to look at it. I recommend this dealership because of my experience with Mayo.

ldamaro7

Apr 9, 2011

I am a woman, and I normally am very hesitant when going to purchase a big item. I am always worried that someone will try to take advantage of me. However, Mr. Keith Perkins was very patient with all my questions. He made the whole experience very easy. He was so knowledgeable about the products. I would recommend Gwinnett Place Nissan to anyone trying to buy a good quality car for a great price. I would especially recommend Mr. Keith Perkins, his customer service skills were incredible.

kevinle_atl

Apr 8, 2011

Been shopping around for new 370Z and finally bough mine here. Keith (saleman) is great. He is easy to work with. He took time and go over all different options and give me the best deal. I highly recommend the dealer and saleman to my friend and family.

smcar36

Apr 6, 2011

I was in the market for a 2011 Nissan Murano S, but specifically a glacier pearl with beige interior. Gwinnett Place was the only dealership within 50 miles that actually had one. Mr Keith Perkins was willing to work with me and get me into the car for a price that was acceptable to me. I was super excited after being rejected by Sulerin Nissan the previous saturday. Keith was patient with me during my decision making process and George in their finance department was FABULOUS!

elizabethjtorres

Apr 5, 2011

Amazingly friendly people. Eager to help and very enthusiastic. Was offered a great deal, and the salesperson was very helpful in trying to give me everything that I wanted. Very very patient. Definitely changed my opinion about Nissan solely based on the experience I had here! I would recommend this place to anyone.

TGIF

Apr 1, 2011

This is the second vehicle I have purchased from this dealership. Outstanding selection of vehicles and very knowledgable staff. Everyone was very friendly and made me feel extremely comfortable. They worked hard to get me a really good deal that I was very satisfied with. Definitely would return again and want to work with Mike Morris! No complaints!

Kiley86

Mar 31, 2011

Mike very friendly from the beginning and willing to work with my needs. He assisted me in finding the best Nissan for my budget and did so with a great attitude during a very long decision process. I am satisfied with my price and how it fits into my budget.

brianmurphy

Mar 31, 2011

Staff worked hard to work with my situation so as to keep me in the new car. It did take about a week or so, but the end result was that I had a better deal for my trade and a reduced price for my new car, at an interest rate that was truly appealing.

wonallen

Mar 30, 2011

Mike Morris is a sales man who studies the art of selling he is pushy. Would I recommend them yes but with reservation. Go there if you like to negotiate otherwise you will not get a good price. I went on a Sat. it was packed. Mike was busy, I was sent to Levi an associate under Mike; he thought Levi could handle me, after he couldn't give me the deal I wanted I left. I received calls from Mike, Levi, Jason, and someone else everyday !!!! Eventually I returned Thurs. received a good price even though in the end I paid $200.00 for Nitrogen in my tires..Nitrogen in tires is about 5 to 10 dollars a tire !!!! Mike is good at what he does just be carefull. I talk a lot of Junk when buying a car and he put up with just about all of it. Gwinette Place Nissan is the superstore of Gwinette they can make the deals the other Nissan dealers wont but you will have to push them.

sbesic5

Mar 30, 2011

Melinda Her was a wonderful sales person. She attended myself and my husband fully. She made sure we were confirtable and had everything we needed while waiting for the paperwork to be drawn up. She did all this with a smile on her face. I would definitely recommend this dealership to friends and Ms. Her.

kmovie

Mar 29, 2011

Melinda provides us great customer services and we had an enjoyable buying experiences. We had bought automobiles at least 10 times in the past 30 years and Melinda is the best sale person we ever met. Gwinnett Place Nissan should be proud to have a staff like Melinda. If we decide to have another Nissan in the future, we will be asking for her at Gwinnett Place Nissan.

lukman

Mar 29, 2011

I like to do busniss wthe gwinnett nissan it is great,exactly the person I haved deal with Melinda Her she is perfect sale women,I'd to thanks her for helping me.for the futhtre if I buy another car always I contact the person Melinda Her and I have plan for buying for my wife.

bgreenberg2002

Mar 28, 2011

Just an very good overall experience buying this vehicle thru Mike Morris. We got his name from a prior customer. Gwinnett Place Nissan was our first stop, and we did not have to go elsewhere to "price shop." Mike was straightforward in his dealings and very friendly. We took home our new Nissan Rogue the same day. I would have no hesitation recommending him to future potential customers.

Tiffany7

Mar 24, 2011

I would definitely recommend this dealership to anyone the people I listed above were great!! I came in with my trade and left with a brand new car two days later the customer service was phenomenal!!! Mike Morris was my sales person he made sure the car fit all of my needs he was just awesome this was the best car buying experience I've had since I bought my 2008 Nissan three years ago. The people were very friendly made sure I was getting the best customer service.

kanishia26

Mar 24, 2011

I first would like to say that Mr. Noe Ponce is an AMAZING SALES PERSON!!!!! I would not care what car dealership he works for because of his knowledge of the car's, and they way he makes you feel as a customer I would most likely buy where ever he sale's. He just makes you feel like you are a part of a family not just another dealership trying to get your hard earn money. He made me and my husband LOVE OUR NISSAN 2011 ATLIMA even more. We are the type of people that try to do our best with shopping around checking prices, talking with the best sale persons etc. NOE REALLY KNOW HIS STUFF. HE TRULY DESERVE'S TO WEAR HIS "NISSAN BELT" it really should have lights and trim in stones lol. He knows "EVERYTHING" about the cars and makes SURE YOU DO TOO. He took the time to explain even the small things about the car that I had no clue it does. If he keeps this up I can see him being a manager of sales in no time. Thank you Noe for being you it was a Blessing to find you!!! See you in 2013 unless I pass you on the way to the service area lol.

kewlbigmac4

Mar 24, 2011

At Gwinnett Place Nissan, I truly had a great buying experience. Noe Ponce was very friendly and genuinely concerned about my personal well being, not just whether or not I purchased a car. I strongly recommend working with Noe - he really is a great and reasonable guy!

DarlaLopez

Mar 21, 2011

I just love going to Gwinnett Place Nissan, John always takes the time to talk to me and make me feel good about what they are doing, I always feel like I am the only one there and nothing esle matters but what they are doing for me!! Also Art and Renee In sales is always so friendly and careing If I am waiting on my Cube One or both of them will take time to come over and talk to me about any thing Its like having famil there when ever I go in. I always look forward to going in, Its nice to feel wanted even when going to have service on your car!!

rpuck

Mar 16, 2011

While Noe Ponce was a great non pressure salesman, the issue was with management. We agreed on a price through the internet and phone. Once I got to the dealership, the price went up by $600.00. I was told it was a mis qoute. If you can't trust someone with a price that they have told you, what else would be dishonest? While I hold no contempt, I just do not believe in doing bussines that way. I will be shopping elsewhere for an honest up front dealer.

eddiek

Mar 15, 2011

This is the second Nissan I have bought at Gwinnett Place Nissan.Both cars were sold to me by Art Marbury, the most professional, competent, hard working car salesperson there is.I will not buy a car from any other salesperson, as long as I can buy from Art Marbury.

lambdazeta541

Mar 14, 2011

Working with Noe Ponce was a great experience. I took my wife in to look at cars on a Sunday afternoon knowing that she was dreading even the thought of the car buying process. Noe made her feel at ease, and even got her into the process by taking a test drive. Long story short, I went back and bought her the new 2011 Nissan Rogue the following day. We have owned the vehicle a little over a month now, and she still loves everything about it. Noe took the time to listen to her, and listen to what she wanted, not what he wanted to sell her. I am of the mindset that people buy from someone that they know, they like, and they feel they can trust. I found these qualities in Noe. All in all it was a positive experience, and I would definitely do business with Noe again in the future.

bwheaton

Mar 13, 2011

We recently visited Gwinnett Place Nissan to look at the new 2011 Nissan Juke for our daughter. From the time we entered the showroom to to the time we ended up purchasing this vehcile, our salesman, Mike Morris was the epitome of professionalism. He did a great job of showing us the vehicle, taking us for a test drive and explaining the various models and options availabel on each. Through the negotiation process , which i might add lasted for 8 days, he was steadfast in representing us and in the end, was key to us getting the deal we were looking for. Mike is great guy and I would definitely recommend him to anyone out there looking to buy a new Nissan. Just a great buying experience!! 5 Star rating all the way!

victorlilly

Mar 9, 2011

The buying experience was excellent. Mr Souza went at length to explain clearly everything about the different alternatives I had concerning the different models, new versus used cars and all else. The sales persons were very helpfull, courtegeus, but not pushy, I really enjoyed the buying experience.

amanda.c.duval

Mar 8, 2011

Noe Ponce was an awesome person to work with! I could not have asked for a better car buying experience. Noe was efficient with time and he made me feel at ease, as this was my first time buying a car. I will recommend Noe and Gwinnett Place Nissan to everyone I know in the market for a new car.

Boots n' Saddles

Feb 26, 2011

Mr. Noe Ponce, the sales person I dealt with was the epitome of courteous, not pushy or brassy, the complete opposite of the expected stereotype "Used Car Salesman". He was extremely knowlegeable regarding the product and the functions and went the extra mile with the front office to expedite the Tag paperwork to ensure I could obtain the Vehicle Tag prior to my re-mobilization to Afghanistan. This was important to me as I did not want to leave this chore with my wife. Mr. Ponce also made numerous feedback courtesy calls to ensure I was was enjoying my purchase with the offer extended every time to sit one on one with me and go "Hands On" over the various advanced features that came with the vehicle e.g., the Nav System, the Bluetooth Hansdfree Cell Phone Set Up,and other functions on the vehicle.On the flip side, the "financial / sign the dotted line" process could have been completed at a slower pace, my experience was that is was "frenetic, a get the customer to sign the dotted line before he slips away" kind of situation designed to keep the customer slightly "off balance" during this critical time in the Selling Process. The overall experience with the Salesperson Mr. Noe Ponce was 5/5, the final close out with Finance was 3/5, efficient and professional, but lacking the ability to keep the initial "Feel Good" ambience from the encounter with the Salesperson going through the whole process.

epedersen51

Feb 24, 2011

I enjoyed working with Noe and the finance team. Great work and Thanks again for a quality truck! I gave the ratings above because I have had unacceptable preformance from other dealerships. And the Gwinnett Place Nissan dealership is very professional in the way they conduct business.

bunnygraham6

Feb 22, 2011

When I walked into Gwinnett Place Nissan, I did not expect to get the service I received. Noe was fabulous and everything I expected. He was not pushy like some represntatives are. I could not have asked for better customer service!!! Whenever I decide to get a new car, I will definitely go back to Gwinnett Place Nissan.

sdwyatt

Feb 21, 2011

I did not want to spend alot of time just waiting around the showroom while the whole car buying process took place. With the assistance of Mike Mooris I was able to only spend the amount of time that I felt was needed in the showroom. Mike handled everything and called only when he needed additional information or to tell me when to come by to complete the process and drive away with my new car. Kudos to Mike Mooris for a job well done.

johnharbuck

Feb 21, 2011

I was looking for to lease a mid-sized pick up truck and was considering Toyota Tacoma. I visited the Gwinnett Nissan dealership and was introduced to Mike Morris by Alex Hoang. The sales cycle lasted a week and Mike provided me with all the information I needed to make an educated decision. Mike was thorough but not pushy following up mid-week to see where I was in the decision making process. Overall I was very satisfied with the experience and would recommend this dealership to anyone considering a new our used vehicle. I was impressed that the dealership was open on Sunday to accommodate my busy work schedule.

jmatt36

Feb 19, 2011

Everyone was super friendly from the start! Everyone worked hard to get the price we were looking for. Everything was really well explained. Mike Morris was an excellent sales person, he answered all of my questions. The finance and business managers were courteous, helpful, and they didn't let us leave until we were satisfied. Overall, a fantastic experience!

markbagwell

Feb 19, 2011

best car sales man i have ever EVER DEALED WITH!!! most friendliness guy ever. worked very hard to get me the deal we got! and never gave up til it was right!!! 5 stars all the way! would go here for every single next car i buy! thanks again for the car of my dreams! sincerly, mark bagwell

gschantz

Feb 14, 2011

The purchase of this new 2011 Nissan Titan was probably one of the most favorable automobile purchasing experiences I have ever had! After speaking with a service advisor who I had initially made contact with, I was quickly introduced to Internet Manager Ron Sitz who provided me with all of the information about the Nissan Titan that I was looking to know in addition to providing a test drive. Due to it getting close to closing time and still wanting to review their purchase price offer, Ron Sitz offered me to take the vehicle home overnight, however I declined his generous offer as every time I have done that in the past, I ended up purchasing the vehicle the next day! The following next 2 days, Ron and I continued discussing the vehicle and suggested I return to the dealership to finalize our negotiations. I did just that and after working through the numbers, Ron was successful in us reaching agreement on the price of the truck.While Ron worked to move the vehicle I was purchasing to the detail department, he introduced me to a member of his internet sales team, Mike Morris, to complete the sales papework and to answer any additional questions. Throughout the entire time I worked with Mike, his professionalism, demeanor and sense of humor complimented the experience I had begun with Ron. Both of these men add significant value to Gwinnett Place Nissan and I look forward to purchasing vehicles in the future from them both!

ngmpsoldier31b

Feb 10, 2011

Excellent service. Will be doing future buisness with this dealership. Dealership was clean and presentable and the salesman helpful and deatailed about every car we looked at. Pricing was unbeatable with any surrounding dealerships. Will recommend to everyone I know looking for a car or truck.

ksumarlow04

Feb 8, 2011

Searching for a new vehicle is a less than fun experience but I felt extremely comfortable at Gwinnett Place Nissan. They showed me exactly what I asked for and did not push me into anything I didn't want. I asked for the best price they could offer and assured them if they gave me their best deal I would be back. They were confident and I was back. The buying experience was wonderful. They even brought a car in from another dealership so that I could have the color of my choice. The car was on the lot in 6 hours and I had my vehicle the same day! I LOVE my Nissan Rogue and would not have purchased it from anywhere else. Brandon (the manager) and Demond (salesman) were so respectful, so ask for them when you go! I will surely be back for my next vehicle!

bmiss2011

Feb 5, 2011

Were shopping for a new car for a while, we knew what we wanted and finally decided to 2011 was the time to buy a new vehicle. Gwinnett Place Nissan was very helpful keeping us updated by emails and calling with what vehicles were available and in stock at the dealership with the options we wanted on the vehicle. We worked out a deal with the new 2011 Rogue we wanted and drove it home that day. I am very happy with the vehicle and the buying experience.

sharri2

Feb 3, 2011

Although the experience of negotiating a "DEAL" is grueling for both parties, I must say that I enjoyed my experience with Gwinnett Place Nissan. I feel that I had a relationship with Noe Ponce before I even met him face to face. He listened to my needs, called me a few times to review my wants and needs (and I never felt that he was agonizingly aggressive, which felt good). Then, he persuaded me that he knew what he could deliver. And, deliver is what he did! While I was negotiating with Noe, I felt very comfortable that he supported my point, just as often as he supported his Dealer's point. Noe is the "Ultimate Negotiator". He convinced me of what I needed to hear, and I think he also convinced the Dealer of what they needed to hear. I am forever grateful to Noe for this.I also enjoyed my experience with Christian Egizio(?). We spoke #'s very well together. Christian was very patient with me and explained everything I asked. I'm so glad he drew diagrams. That really helped me to make a proper decision. And, even though, Christian, as well as Noe, are "Agents" for the Dealer, I truly felt that both Christian and Noe had my interest at hand too.My first experience at Gwinnett Place Nissan was unforgettable, and I will definitely tell my friends. You can count on this customer coming back for future purchases, as long as Noe and Christian are there!!Thanks!Selene

sabari.mahen

Feb 3, 2011

RICK SHEETS was awesome. he deserves something big from the dealership. i walked into the dealership in the morning thinking that i wanted a car ASAP and wanted to go back home with a new car. he absolutely helped me and the experience was great. thankyou.

Fitakt

Feb 3, 2011

Yes I would recommend this dealership Gwinnett Place Nissan to friends and family and I would send them to see Noe Ponce....he is an AWESOME sales represenative!! I was very happy with his service! If I am in the market for another vehicle I will shop here first.....

mbarnhill

Jan 31, 2011

I have bought many cars, but this was my most pleasant experience with a car dealership. Mike Morris was very curtious and respectful of my time and interests. He has also followed up with me since my purchase to be sure I am happy and don't have any questions or concerns.

TharpeD00

Dec 17, 2010

They had very bad service. I took my truck back to them three times for and abs light issue and they did not find or try to find out why my abs light stayed on. They wanted to charge me $2000.00 for general maintenance such as spark plugs and air filters. I took my truck to another dealership in Decatur, GA and not only did they find out what was wrong but thet also provided me with a rental. I only had to pay a $50 deductible for the warranty.

ykhalon

Aug 29, 2010

Be careful. Do not take your car to service in Gwinnett Place Nissan, they will try to rip you off. They will give you a false list of items that need to be repaired. Very dishonest and unprofessional people that ethic is the last thing in their menu. I took my car to Gwinnett Place Nissan (GPN) for an oil change. After an hour or so a service man approached me with papers contains list of items (over 20 items) he said need to be fixed or replaced for the amount of $4050 . I was astonished since none of the items in the list need to be repaired or replaced. Interesting enough, I took my car a month before this service to other Nissan mechanic that indicated that the car is in a perfect condition. Some of the items in the list which according to GPN need to be replaced like exhaust system, drive belts, spark plugs, spark plug wires, coolant, transmission oil etc were all new. Basically, Gwinnett Place Nissan was trying to rip me off. They also tried to sabotage the car by leaving the oil seal open. When I spoke with the service person about it, he said that they did not perform any test or inspection but just follow the manufacture recommendation to what need to be replaced and repair when a car reaches to certain miles. From my experience I concluded that GPN acts like street crooks; they mislead their clients in order to make a quick profit. Also they are very rude.

casebritain

Jun 16, 2010

The sales staff is helpful, but the finance department is absolutely horrible. Basil was kind and pleasant in the dealership, but when we left for some reason he refused to send our paperwork to the bank that had approved us for a loan. The issue is still not resolved.No one answers their phone and it takes days to get a call back. Really poor service and more trouble than it is worth. Pay a little more and go somewhere that wants your business.

tvines5026

Jun 15, 2010

this dealership is reverting back to a bad dealership. got an equote on a sentra from Michael Reed, no mention of rebates listed in the email...went to get the car...guess what...car was sent to another dealer?? And no longer on the lot...?!? I guess the left hand doesn't quite know what the right hand is doing....My wife successfully haggled the price more ( including a dealership loyalty discount)..still no mention of rebates.GPN wanted us to fill out the paperwork while they "searched" for another sentra.Asked about the financing..we were shocked when we found out the equote was off the table if we wanted the financing specials...Michael Reed stated that he had mentioned the rebates during a conversation with my wife.....He must've been talking to himself. No mention of rebates took place..Mike is mistating a truth...(it's called lying)We've purchased 2 new vehicles in the last 10 months from here. Why the shoddy service now???There a many nissan dealerships around atlanta...we will be shopping elsewhere.Thanks Michael

Karen1

Jun 4, 2010

I called the dealer before I went and I very clearly told Quincey Jones (salesperson) that I wanted a 2010 Nissan Altima Coupe. That is the only car we talked about. I sent 4 hours at this dealership and worked out disqusted and without a car. I went in pre-approved with my loan, all I was suppose to do is was fill out any additional paper work, give them my down payment and pick out my car. Mr. Jones knew the type of car loan that I had before I drove to the dealership, he told me that the dealership accepted those type of loans. He knew the amount of the loan and the cash down payment I had. After sitting around waiting for him to come from the back room that he kept disappearing to he told me that I needed to put more money down in order to get the car I wanted. Then he tried to sale me a used vehicle for $15,000.00. Mind you he was going to take entire amount of my pre-approved loan for that used car. He said I would have to give them $12,000.00 in cash plus my pre-approved loan of $21,780.00 for the Altima I wanted. The Altima I wanted had and Zag pricing of $23,000.00. I told him he was crazy! I left his dealership and I went to a Mitsbushi dealer and brought a brand new Eclipse 2011 with no hassle and no headaches, and no $12,000.00 down. These people will try to steal your money and waste your time. Stay away.

jennlhouse

Apr 30, 2010

I cannot say enough fantastic things about my experience at Gwinnett Place Nissan. My husband and I live in Cumming and really wanted to stay close to home to shop for our purchase. We were looking for a Nissan Murano. We started at Regal Nissan off Holcomb Bridge and had a HORRIBLE experience with there! I started shopping online and that's where I first had contact with Mike - I told him just what I was looking for - a Nissan Murano SL gentley used with a tan leather interior. He was not pushy at all - and told me that he would let me know if he found something....he contacted me 5 days later to let me know that a Murano had just come in and he thought I would be interested. He was again, not pushy. 3 days later I went out for the test drive and told him prior that it was just to look and we probably wouldn't be going home with it. There were a couple of things in the interior I wanted fixed and the price needed to come down - Mike was very straight with us and told us what he thought the dealer would do - honesty... is something you do not get often in a car salesman...especially the lack of pushiness. Needless to say - Mike did all he could do to make the deal and we left with the car that night. We are going back next week to get the parts exchanged inside...I could not be happier. I couldn't begin to explain how many dealerships we looked at before going to Gwinnett Place Nissan - at least 20 - but, in the future, it will be the first place we stop! If you go in, ask for Mike Morris...I promise you will not be disappointed!

lonrandie

Apr 9, 2010

MIke Morris did a great job for me. I was interested in a car model that he did not happen to have in stock. However, he did not try to push something pon mr that they already had. He listened to what I wanted. We came to agreement on pricing by phone and e-mail. He actually drove across state lines to pick up the car that I wanted. Friendly and honest guy. No surprises when we closed the deal. Also, brought the car in for some rattling around the sunroof a couple of weeks later. They fixed it perfect. Would recommend this dealership, Mike Morris for sales, and good experience with service so far.

dhtanghal101

Apr 9, 2010

Mike Morris is one of the nicest, friendliest and most knowledgeable Sales Person I had the pleasure of dealing with. Along with his partner, Ron Sykes, these gentlemen worked with me to get the best possible deal. Mike did not pressure us to buy the vehicle. I left the dealership not feeling buyers remorse or guilt that I bought the wrong car. Gwinnett Place Nissan is very clean both outside and inside the dealership, even the bathroom is clean. They even have a Starbucks coffee inside. I highly recommend visiting Gwinnett Place Nissan and don't forget to ask for Mike Morris and Ron.

Mary Cottingham

Mar 22, 2010

The process of buying our new truck was phenomenal! Mike Morris & Mike Davenport were both instrumental in this experience. Negotiating was quick,finance dept. awesome, and the overall atmosphere at Gwinnett Nissan was welcoming,no pressure sale

tlundberg99

Mar 21, 2010

Easy expereince- Had the car I wanted and the sales rep Mike Morris was very eagar to assist in the evaluation process. Nice selection of vehicles & smooth process. Finance process was quick and the vehicle was ready shortly after completing the paperwork. My new car was filled up with a full tank of gas and the delivery review was very informative.Overall it was a painless and easy process to purchase my 2010 Altima from this dealer.Thankstl

colin168

Mar 16, 2010

To all the customers who bought a vehicle from GPN. This is real my personal experience. First, NEVER let them to drive your car because they will BURN your gas FAST. One day, I dropped off my car and went to work. My gas was 3/4 left when I dropped it off. Ok...they brought the car back where I work which only 15 mins away from GPN. Guess what happened, the gas was less than half left. WTF...FREE GAS WHY NOT and they turned on my ac all the WAY to MAX...Sir, GAS are $3 a gallon now. Second, they don't try their best to fix the problems. They said they fixed the scratches on the bumper but it still looks like sh*t; Here is the most important, PLEASE TAKE EXTRA CAUTION ON YOUR PAPERWORKS, they will charge you extra $300 for a 3 yrs stupid carwash service fee without TELLING you. BEWARE WITH THAT...Finally, of course they don't like to see this message, but I just want to let you all know..Shop around before you make your move to GPN, they are kind of OVER PRICING TOO...Good Luck to you all

marian1983

Mar 7, 2010

I was very happy with my car purchase at Gwinnett Place Nissan. Everyone was great! Chris was very helpfull and John did a great job showing me how to use my radio. I am looking forward to my first visit with the service department. I love my Nissan.

trubritguy

Mar 3, 2010

I do not look forward to having to deal with car salesman, because of past experiences. What a nice supprise I found at GPN, Weis Naderi, the salesman that I delt with, could not have been nicer. He was a pleasure to work with, and went out of his way to get me the best deal that he could. I had done lots of research on the car that I wanted. I have had a Maxima for the last 9 years. It has been a great car and I wanted another. I found a real beauty at GPN. Weis was not at all pushy, neither was Sladjana Tahirovic, the Finance Manager that I dealt with. Such a pleasant lady. When I could not find the title to the car that I was trading in. I called Weis to explain this situation. Thinking that I would have to drive all the way to the state title office in south Atlanta. Instead of that GPN handeled the whole thing for me. This, to me, is great customer service. This was an exception experience for me. Thank you GPN

kurtjohn2112

Mar 1, 2010

We routinely use Gwinnett Place Nissan to service our vehicles. We are on a first name basis with the friendly staff. Always quick, responsive and good communication.The prices are fair and I feel like I can trust their diagnosis. We will continue to take our cars there.

Nofsinger

Mar 1, 2010

Very capable/professional employees that take very good care of our cars. Please give them my sincere thanks for their professional work. I cannot say enough good things about Gwinnett Place Nissan Service and when we decide to buy another can we will come to Gwinnett place Nissan because of the service provided.

KSJones

Mar 1, 2010

We live in Birmingham & were able to work out a deal with Gwinnett Place Nissan on a specific vehicle before we drove over. Mike Morris & the "other" Mike were very helpful from beginning to end! They made sure that we were as well informed and comfortable with the entire purchasing process as possible & we appreciated it so much! We were disappointed that the best deal we found on the automobile we wanted was 170 miles away, but Mike Morris made it as painless as he could for us once we arrived....And, we love our new Rogue! Great car buying experience!

angela2234

Feb 26, 2010

I fell in love with an 09 Murano fully loaded....I wanted nothing less.....Mike Morris got me in the car for the payments that we wanted and was totally professional, polite and fun to work with....awesome guy all the way around....he has followed up since our purchase to make sure everything is going well...very impressive..

colin168

Feb 26, 2010

I just brought the used 2007 Nissan Murano. The sales person Scott Madison said he will help me to fix the scratches on the bumper but no phone calls received at all after the car was sold. The customer services are very terrible. Even his teammate Michael Battle said he will call you back which he never did. Very Very Disappointed!!!! Never Recommended...

cwaliser

Feb 25, 2010

I recently purchased a 2010 Nissan Xterra after spending a few weeks trying to buy the same vehicle closer to my home. Of all the dealers that I dealt with; Mike Morris was the only one that went out of his way to earn my business and made the purchase process as painless as possible. He even picked me up at the airport to save me a few bucks on a cab. Great guy, great experience.

JoanT723

Feb 25, 2010

My first contact with Mike was 211 days before I finally made a purchase. Never once did I feel pressured or stressed in my dealins with GPN...The finance rep. Basil was also a pleasure to deal with. Through the diligence and positive communication with Mike regularly this past 3 months or so I felt totally comfortable trusting him with my vehicle needs and the price range i was looking for in a quality used car. The price of the car I purchased, the financing Basil sercured and the warranty on the car far exceeded my expectations. I had dealt with several other new car dealerships in the area and Mike was the only one who could close the deal in a professional and acceptable manner.I would recommend this dealership to friends, family and strangers as well. Kudos to Gwinnett Place Nissan!!!! I hope this is enough "why's" as to why I finally purchased a car with GPN.

kona

Feb 24, 2010

Mike Morris is a great salesman and he made my visit a pleasure. I got a great price off the Internet listing and there were no surprises. The dealership price was far below the other Nissan dealers. They even have great coffee at the dealership.

Dysfunction Al

Feb 24, 2010

My initial contact with this dealer was on the internet. I went to an instant chat from a car listing. The person I dealt with was Mike Morris, listed as Internet Sales Manager. I got information about the car in the listing and arranged to meet him at the dealership. When I arrived, Mike was not there, and I was delivered to Ronnie (sorry, I don't remember his last name). Ronnie was very helpful and friendly and showed us the car. We put together a deal that required the Dealer to follow up with a key fob for the car. Their pricing was very good for the car we bought. Just as we took delivery of the car, Mike Morris arrived. He checked that all had gone well, and told me to follow up with him. After a couple of weeks, I had not received the key fob and contacted Mike Morris. He stated that they were having problems getting one (it is for a GM car, not a Nissan). I told him that I could get one, and I would have to get it to a GM dealer to have it programmed, anyway. Since this dealer is 75 miles from my home, he spoke with the Used Car Manager and got it approved to reimburse me for my expenses of acquiring and programming the remote. Once I did this, I tried to contact Mike both by email and phone, with no response. I contacted the Used Car Manager, to whom I emailed the receipts, and a check was sent to me promptly. I feel that overall I got a good deal on the car and was treated well. Everyone was friendly, and they honored their "We Owe" agreement.

kfoley1971

Feb 23, 2010

I wanted to write a review of my experience with buying a Nissan from Gwinnett Place Nissan. I did extensive research on the truck that I wanted to buy and called every dealership within 75 miles of Atlanta. The reason why I went to Gwinnett Place Nissan was because of the service I had, especially with Mike Morris. On the phone he was pleasant and able to tell me exactly the information that I needed. Out of all the dealerships, he was the only person that I spoke to that did not put pressure on me to come in and buy a truck. After all my research I reached out to him to look at the trucks I was interested in. He was able to give me the exact truck I wanted with the exact requirements I had, he did not try to add extra costs and gave me the best price out of every dealership for my 2009 Nissan Frontier. I was even able to trade my old truck in which other dealerships wouldn't even take. I am in the sales business and know when people are "selling" you, but Mike took the time to listen to what we wanted when buying a truck, found out what our needs were and what we were looking to pay. He made it happen without the sales pressure. I bought the truck in April 2009 and since then Mike's follow up has been impressive with checking on us and seeing if we need anything for our truck. I have sent several other folks to him to buy a car and will continue to recommend him.

sheronka

Feb 23, 2010

I am happy to say that I am pleased with my experience at Gwinnett Nissan!!! I was greeted and welcomed into the dealership in a timely manner. I was escorted in and was offered to have a seat while waiting on my representative. I was so pleased with my experience that I would recommend this dealership to anyone. This was my third Nissan dealership that I would be coming in contact with and I was very pleased with the customer service. Everyone that I came into contact with was friendly and they were willing to help me. The representative name Noe who I had been working with over the phone by setting up an appointment was unavailable at the time, so I was introduce to the salesman name Mike Morris, which is his floor partner. He was very excited about the cars and willing to help me find what I was looking for. This was my first time purchasing a vehicle and Im a female. I was by myself on the lot so therefore I was calling my parents and boyfriend to make sure I was not being scammed!!!!! Mike took his time, explained and answered any questions that I had. I test drove three vehicles until I found the car that I was in love with. He pulled up the car fax for me and did not pressure me to make any decisions. There was a time that I was stress with myself because it takes me a long time to make a decision especially when its a couple of years commitment. I felt like he was very honest with me and he took the time to make sure that this was a decision that I was comfortable with. He went to his manager several times in order to get the best deal that I was looking for. I was so pleased because he went ABOVE AND BEYOND to make it an experience to remember. I would also like to add that Sladjana Tahirovic the finance manager was also great. She explained so much to me and has kept in contact to make sure that I understand the documents that I signed. I have had my car for three days now, and I have received callbacks from Mike, Noe, and Sladjana which is extraordinary customer service. They all have done follow-ups, which says a lot about a dealership that is providing great service. I would recommend this dealership on top of all the other dealerships that I have come in contact with. This dealership is not the closest one to my house, it is actually 45 minutes from my home, but great customer service is what I was looking for along with the perfect vehicle for me. I would like to say job well done to Mike Morris and team members at Gwinnett Nissan!!

tdixon

Jan 25, 2010

I went to this dealership and the salesman Carl Whipple was so rude and arrogant. I asked for several cars to look at and he acted as though he didnt want to even take the time to show us. My wife and I explained to him that we wasnt quite sure what we wanted and wanted to way our options. He simply told us to leave "his dealership and stop wasting his time" and to come back when we were serious and ready to buy. We have never been treated so badly at a dealership. While we were there, he got into it with another salesman and had to be called into the manager's office. If this it the type of people they employee I encourage all paying carbuyers to stay away from Gwinnett Place Nissan and take your business elsewhere. We did and purchased a Honda Accord and love it and was treated with the respect that we deserved.

sra:smith

Jan 2, 2010

They LIE LIE LIE!I got there and I was CLEAR how much I would spend ONLY. The waisted almost 2 hours talking about the great cars they have, showing me several cars, and I repeted how much I would spend ONLY. They showed me a car, made me to test drive believing the car was between my money range. Afer all that time wasted they come with a offer of $20.000 before tax for a Altima 2007 with 51.000 mil. ARE THEY CRAZY?? OR UNRESPECTFUL? MADE US WAIST 2 HOURS FOR IT?Latter when they saw how badly they screw up they came with an idea to push a brand new car with very low rate AND WAIST MORE OUR TIME.WILL NEVER STEP THERE AGAIN!!!THEY DON'T HAVE A PRICE LIST FOR EACH CAR, THEY CREATE A PRICE BASED ON HOW YOU LOOKS.

veaseyr

Dec 16, 2009

I went in for warranty work (motor mount had broken) on Nissan Murano. They only replaced the motor mount, none of the attaching equipment that also broke due to the motor mount breaking. They also did not replace all of the retaining buttons from covers. When I went back with pictures to ask them about this they argued with me. The service person told me that I did not tell him to fix the other stuff (I asked him who was the mechanic not me). I did not know the rest of the stuff was broken until I got home lying down on the floor to proof their work. After going back forth for 45 min: they finally decided to get the service manager and he said fix the car.

jkl

Oct 16, 2009

Went to this dealership and requested for a test-drive. They got all my information and pulled the car I wanted outside. However, after the stupid salesman, who cant really speak English, talked with the manager. They decided I am not intended to buy that car so that they didn't let me to test drive it. Therefore, I went to Honda and drove out a 09 Civic with 100% satisfaction.Thanks Nissan, I got a more powerful Honda Civic!GP Nissan intends to jerk customers around! SO beware buyers!BTW, I found that the nitrogen for tires cost $400 and the document fees is $1000. Never see those in my car searching progress. That is absolutely a rip-off!

Genievie Sleeve

Aug 8, 2009

went in to buy a pathfinder. They gave me a carfax report about the car that was not the right one. then they played it off as the rest of it was not in the computer yet and tryed to pull a fast one with my. Next as i am making a deal on the purchase of this car the other sales man was trying to say someone else wants the car and i have to write it NOW/ He has to show it, etc. Then i said so show it to them and there was no customers to be found. I will never go back there and I am so so so glad I did not get the car there. They are dishonest and not a very good dealership. They all work together on being dishonest. THEN the best is when we tried to do the contract. They try to charge you a extra fee for destination and tires the air is 300 extra.also 1000. extra for getting the car to the lot. something new called RIP OFF , I MEAN DESTINATION FEE. IMAGINE! I did not ask for this car it was sitting there in the lot. they want me to pay destination fee for getting it there from the AUCTION. they brought it from the auction why should i pay for that and tire air Imagine. Give me a break! Crooks and wasted my time!!! Dont buy there BEWARE I am going to report them to the Nissan Industy for a shady dealership!HOpe this helps all you honest people trying to just buy a car or truck. Dont go. go to another dealer...Go to another dealer. the experience was draining...

3412341234

Jul 22, 2009

They lied, lied, lied. Don't think you have a deal when finally agree on a price and just go back to sign the paperwork.After I continually turned down repeated sales pitches to buy extended warranties and service plans, Christian in the Finance Department at Gwinnett Place Nissan told me, "Look. You have to buy something. The only way we agreed to the deal was thinking you would buy one of the service plans on the tail end." He indicated that if I didn't purchase one of the add-ons, the deal was off. I ended up purchasing a service plan which he said cost $1,650, but in reviewing the paperwork later, I realized, he had charged me $3,600 total in extra fees beyond the "agreed upon" purchase price.Gwinnett Place Nissan advertised the vehicle on the internet as a Nissan certified pre-owned vehicle for a certain price, but when we got there, they said that it would cost extra to get the certification, which included an 84 month, 100,000 mile warranty (which is what we ended up paying $1,650 for, in addition to the $2,000 in otherwise undisclosed add-on fees).They also said they made a "mistake" in listing the vehicle on the internet (and on the lot for $1,000 more), as it was "supposed" to be listed for $4,000 more than the internet price and $3,000 more than the price as listed on the lot.Great place. Will NEVER go back.

ArtnCrissy

Jun 12, 2009

We were researching a Nissan Pathfinder and found ourselves at GPN, where we were met by a friendly sales lady. She immediately took us on a test drive of a vehicle which we fell in love with. We went back to the dealership and began negotiating with her. She got to a point where she had to go get her manager, who came over and introduced himself. They both said they would be back shortly but it was obvious that the manager had called a meeting of all staff in the middle of our deal. The staff meeting lasted 30 mins before the manager came back to discuss the vehicle with us further. He pulled out an invoice and showed us what he supposedly paid for the vehicle, and proceeded to ask what WE thought he deserved in profit!! We told him the price we were looking for and he turned into a jerk. The poor sales lady was horrified that he was so rude to us and immediately lost our business. We were fully expecting a negotiation, not an attitude. He pushed us out the door and stood up to shake our hand, saying there was nothing he could do for us. He let us walk out with no further discussion. He lost our business instantly. So, here's the question...so many people on this review page have nothing good to say about the dealership. How do they stay in business??

ajitsingh_us

May 27, 2009

After finalizing car for 19500 with leather seats, they gave me the price and kept me in dark that price they are offering is without leather. it was clearly written in what I wanted on paper. When my wife asked when we are coming for leather seat installed, they said What? As if he was totally unaware of my needs. Only thing I specified was leather and nothing else. How can smartest guy in dealership forget such an important thing. I went to so many other dealership. They are the worst in Atlanta in my opinion. They are trying to cheat.

hux

Apr 14, 2009

The service department is awful. Any time estimate they have ever given me has been off by at least twofold. Simple oil changes left me waiting more than 90 minutes. They tried to tell me repairs that were clearly covered by the warranty were not and that i would have to pay for them myself.They also sold me a car as brand new. When I went to sell the car, it was inspected and they uncovered that the car had a panel replaced because it was damaged. I never had an accident in that car, and I was NEVER told about any damage/replacement by the dealer.

atanu

Nov 4, 2008

i was told that the 2005 Nissan Altima i was interested in was available and i fixed up an appointment for a Saturday. I rented a vehicle and drove 110 miles to GPN and was excited to test ride the car. When i met the sales personnel (July Zavala) with whom i had talked on phone just two days prior to making the visit, i was told that the car had already been sold. All my time, effort and money was at loss because of unprofessional and mean tactics used by the dealership to get customers to visit them. I would highly recommend customers against such dealers who have no value for the words they promise. Gwinnett Place Nissan was a pathetic and horrendous experience and suck big time.

rebeccad

Oct 29, 2008

i went on line for aprice quote for a new rogue and they responded within 15 minutes and found out exactly what I wanted and gotme aprice that others would not even match. While speaking to Don he made everything so easy that I will always return to buy all my vehicles from him KEEP UP THE EXCELLENT WORK everyone should buy from gwinnett place nisan Thanks Don for the experrience. Rebecca D.

jshane

Mar 15, 2008

I went in for an oil change because I received a coupon from the headquarters office where you purchase then get reimbursed. It was an awful experience. No coffee. The service guy tried to tell me that there was a lot wrong with my car but I just did 90% of what he said in the last 6 months. I also asked him to show me where he mentioned I needed work and he said he would when he brought the car around. 20 mins later, he never showed up and I had to find my car because they left it in the parking lot with the key in it!!! I could have just left and not paid, but because I don't want to get to their level, I paid and left. I won't come back unless it is for another free oil change and if they leave my car again with the key in it, I will leave.

bx808

Nov 13, 2007

I Purchased my vehicle back on February of this year and I really didn't have a problem with the sales portion. I was satisfied with my monthly payment because it was the car that i wanted for a ling time- 2004 G35 coupe. Well I drove off the lot with it and took the vehicle to Infiniti of Gwinnett where I had it inspected.For a car that was supposed to be certified pre-owned I was told that my oil hadn't been changed in months, The medal threads on my tired were showing, the clutch and flywheel were bad and would have to be replaced soon, my breaks were bad, and the rotors have to be replaced soon.Well I tried numerous times to talk to Nissan of Gwinnett to see if they would fix the issues and they told me that there was nothing they could do. I had already purchased the vehicle. Later I found out that the reason my car was "certified pre-owned" was because the car belonged to one of the managers that works there so no real inspection had been done. Plus when they gave me my free tank of gas i went with the sales rep to the Gas station and even though my car says "Super Unleaded Plus" They stilled filled it up with regular. I asked how come she doesn't fill it with what it says and she said that they fill all the cars there with regular. Which can cause future problems with the engine. I was so blind because it was the car that i wanted for a while that I didn't take my time and had it inspected before I signed the paper. Well for future buyers I don't recommend this dealership.

flirobin

Aug 24, 2007

when i buy my car i was pleased. but when i recommended a friend, nissan gwinnett was not friendly at all. i was promised a referral fee and didn't get it yet. i have been talking to alex the sales manager for months. he has had an excuse for everything. now i'm talking to Doug another sales manager at gwinnett place nissan. i hope doug can resolve this matter if not i will move up the ladder until someone can resolve this matter.

DawgDad

May 25, 2007

First I would like to say that all the people I dealt with were friendly and nice. My complaint primarilty concerns the lack of professionalism that was displayed. I had gone to this dealership three times in two days to look at cars and try to come to a decision on which car I wanted. I finally found a car that had just come in from auction and was exactly what I had been looking for. With Rick Day I went over the car and was satisfied it was what I wanted. I made an uncommitted verbal offer and Rick without referencing any documentation said he could not sell the car for what I was offering ( see other reports relating to over priced cars). He then said to call Warren Carty, the salesman I had been dealing with before. I called Warren at 7 PM that evening, gave him the stock # and said I was ready to discuss buying the car. Warren said he was with a customer and would call me back in 10-15 minutes or have Chad or another manager contact me. I waited 24 hours then called his manager Rick Day and told him what had happened. I want to emphasis that at no time was anyone rude or impolite. Rich did apologise and asked what he could do, but restated that the price on the car was not negotiable even though I had not staed what I was prepared to do. Again, this seems to substantiate the reports of others of over priced cars. I was told that this dealer works on " low price and volumn". I can not agree less. To conclude I found the same car; year, model and mileage at another dealer. They were asking $2000 less that Gwinnett Place Nissan. Finally bought the car from the other dealer. Whether or not I could have worked a deal with Gwinnett Place Nissan will never be known because they never called me back. If this is the type of attention and respect you get when trying to buy a car here - what kind of treatment and service could you expect after you have bought your car? Nice, friendly, glad handing and smiling -yes. Professional - NO!

dogdoc

May 9, 2007

I should have read this site before driving from S Dekalb County all the way to this dealership. I found a used vehicle, 2000 model F150 truck on at least 2 internet sites that was available at GP. The photos of the truck should have given me a clue of what was up. The exterior pics were very slightly out of focus and barely noticeable to the untrained eye. I called and talked to used car salesman who told me about the truck, how clean it was, how good looking it was, low miles, bla bla. The photos made the exterior look unblemished. When I arrived to see the truck, a salesman was upon me before I stepped completely outside of my vehicle. It made me feel as I was being attacked by a bird of prey. The truck was pulled up to the curb and I immediately saw the condition of the exterior...several deep scratches and paint chips all around. The driver side seat had a rip in the fabric that will get worse with time. The interior was dirty as it was not even vacuumed before being stickered. The truck had "only 97,000 miles" on the odometer and they kept pushing the low miles as a selling point. Big deal since the truck was obviously heavily used and a bit beat up. The manager offered a 3 month 3000 mile warranty. I am finding out after reading posts here that warranty was possible lip service to close the deal. I mentioned the truck was equipped no upgrades, no power package, cruise control, map lights, remote access, after market audio that badly mismatches with interior and poorly installed, and tacky purple tinted windows! The carfax report showed a rear end damage in accident. GP played that off and said most vehicles are involved in fender benders. I asked a deduction for the previous wrecked condition, was denied. I explained I want to think about the deal and continue looking at other trucks I found, the manager went into high pressure sales mode. He told me that several people looked at the truck earlier in the day and someone will be looking at it tomorrow. This implied that the truck may be sold at any minute and I would lose out on a wonderful deal. I mentioned the lack of power package and his response "I can have a power package installed for you, let me check how much it will cost you." If it was not original when truck was built, I am not interested in any after market accessories like power windows and locks as they are complicated electrical components that will fail if not installed correctly, and may not be warranted. The manager seemed irritated that he could not close a deal with me on the spot and would not take no for an answer. He then immediately knocked 1000 off the sticker on the spot in attempt to sweeten the deal. But with the junk fees, it still put the total price back up to over the sticker that I was not willing to pay. I did not bite, I repeated again for the umpteenth time I want to cont to look and make comparisons. He followed me out the door, traded phone numbers, and was still trying to close this deal. The next day I found a 2002 model F150 fully loaded, very clean with perfect exterior/interior with 120K, the dealer made me an offer with a drive out price of $1 more than the sticker price of the junk truck GP was trying to push on me. Well the GP salesman called me later that day to follow up on his deal. When I explained that I just purchased a newer model truck, fully loaded for total price the same as his sticker on his stripped truck, the next words out of his mouth was his truck had 23,000 lower miles and would have been a better deal for me!I barely pay attention to TV commercials, but I recently saw an ad for Gwinnett Place Nissan and the announcer was one who YELLS AND SCREAMS AT YOU. These ads are typical of the independent, lemon lot, fly by night used car dealerships and not an alleged major new car dealership. Do not buy a vehicle anyone who YELL AND SCREAM on their TV ads as these dealers are usually rip off artists.

hice1031

May 2, 2007

I purchased a toyota Sequoia. At the closing of the deal I was advised/ offeredan extended warranty and other items. within a week i was told the bank wouldn't finance me for 600.00 per month but they'd do 450 per month which i could do if i removed the extended warranty. Iw as advised to speak to the sales manager to see if the price of the truck could be lowered so that I could afford the truck with the warranty. upon going back i was informed that the price wasn't flexible, my trade in had been sold and I could go out and purchase and extended warranty out right with what i was saving in payments and other fees. I was very distrubed by this becuase I purchased a 5 year old vechile with 80,000+ miles on it and the best security they could offer me what the price of my parts at cost ( what they pay for them). That was when i decided i would contact the BBB and lodge a complaint for unfair business practices. I have also had to wait for a referal check to eb cut becuase prior to the rewriting of my deal i refered another customer to go and do business wiht this dealership and as of this point in time we have almost doubled the dealine for recieving the check.

georgiabobs

Dec 5, 2006

I have had a Nissan and used dealer service for 13 years (mostly Regal in Roswell). GP sold me my 45K service 5K early and upsold me some items that were covered on 30K service, saying that the other dealer didn't do the items (I had the receipt). Maybe they were telling the truth, but I don't think so. The car wasn't ready, but they did not call me. I finally called them right before closing, but it was too late for them to arrange a rental car. This cost me a few hours of inconvenience. When I complained about the 'stranding' the service manager was rude to me. Surprisingly in front of the other customers. He gave me a business card with 'free oil change' scribbled on it. I will not be using it. After checking the internet, I found the service manager's name in several very negative postings. He had the nerve to ask me several times if I was going to give him good ratings when the survey comes from Nissan in the mail!! In the future, I will drive the extra mileage to go to Regal Nissan in Roswell for service.

aggravatedman

Oct 19, 2006

Umm why cant I chose a negative number or word to rate this place? Like -5 or something like incompetent.This place should be reported to the BBB. They have a few nice people that work there but they rotate out employees every 1 or 2 weeks. So if you go there one day its a good chance the saleperson you talked to won't be there the next time. Also like others have said, you pull in the parkinglot and boom, about 10 salespeople standing outside attack you. They dont even let you get one foot out your car. They talk to you through your glass until you get out your car. I have no idea how this place stays in business with those type of tactics. Moving on, They have a large selection of cars and trucks which is good. The problem is that every single car there is grossly overpriced. I call that place Price Gouging Central. A few of their cars are marked at msrp at around 24-25 grand. Now after they work out the numbers they come back to you with 27 or 28 grand. Does that make any sense?? Msrp 24-25 and they offer you 27-28??? (NO leather, xm radio, navigation etc.)Now onto the manager.... The manager that dealt with me was brainless, senseless, cocky and a 100% unreasonable sack of bones. On their website it says there the #1 volume store in georgia.... right. The 2007 models are out/ coming out and they have a full lot of 2006 cars. Why? because this place is rip off central. I didnt buy my car from this rat hole because it's a scam to get you for every dollar you have and I highly recommend that you dont either. So I give this place A -5 rating. Im also thinking about calling nissan direct and sending in a complaint. If that doesnt work then maybe I'll try the BBB, Boy do I have an in-depth story to tell them.

tempered_draegon

Jul 27, 2006

at first it seemed as if i was being attacked by hungry zombies as we pulled up, all the salespeople standing out front just waiting for someone to pull in, when we did we were cordially greeted by a nice gentleman, he didnt push us he didnt rush anything we took our time and he found us the titan that we wanted fortunately they had a f150 and a dodge ram on the lot to compare it to, we we sold on the titan, since they had such a large selection we didnt have to travel to find what we wanted, we were so happy with the truck, granted their service dept and managers were a bit pushy but our salesperson was really what all car business' need i would recommend him to anyone loking for a nissan

WdnUlik2no

Mar 24, 2006

This is another high pressure dealership in Gwinnett County. I was looking to trade my Mustang for a G35 or a Nissan Maxima. I first went to the Infiniti dealer and then took to G35 to Nissan to do a side by side comparison with the Maxima. I was sold on the Maxima, but still wasn't sure and needed more time to think before I made the deal. These guys weren't willing to give me time to think at all and would not let me leave the dealership. I finally got the car. I got ripped off on the price, but that is a whole other story.My main issue occured when I went in finance to finalize the deal. This was my first (and only) lease and was unsure about Gap insurance. The first person told me Gap insurance was included on all their leases. I accepted the offer. Because I didn't have my checkbook with me they told me to bring it back the next day so I could pay them. When I went back in the next day I worked with a guy named TJ. I also asked him about the GAP insurance and he told me it was NOT included in the lease. And proceeded to sell me what I thought was GAP insurance. It turned out it was Theft Guard. I called TJ back and he told me a lie saying that GAP insurance was included with Theft Guard. I finally called Nissan themeslves and they told me that GAP insurance is inluded with the lease payments and I did not need to pay for anything seperate. I went back to Nissan to get my money back, and TJ no longer worked for them. I finally got my money back for the Theft Guard because my windows were never etched with the VIN number. I ended up hating the car and after about 14 months in the lease, I sold the Maxima to a private party and finally got out of the bad lease with me only having to pay the negative equity. I haven't been back to Gwinnett Place Nissan since. Like Gwinnett Place Ford they employ crooks and liars. Stay away from them at all costs.The only good thing I can say about them is that they have a pretty good service department, but then again I only had the car long enough for two routine services

demonx

Feb 18, 2005

I have had nothing but good exprience with these guys since the moved to thier new location, and I started dealing with Larry Deal. He is the man, always promt, curteous and easy to deal with.<br><br>I have had expriences with alot of the others there and had I only dealt with them and never dealt with Larry I would probably have the same opinion as the other reviews. Alot of those guys are pretty rude, and don't seem to want to take the time to deal with you but Larry seems to be the exception to the rule there.<br>

durendaw

Nov 12, 2003

I went by to look at a truck in which I liked & I told them I would be back tomorrow to get the truck get it cleaned up. Dennis said it wouldn't be a problem to get it cleaned when I showed up the next day. I told him I had to be somewhere by 6pm. The next day I show up and the truck is not clean but they started on it. I had to have them quit so I could be at my appointment which I was fifteen minutes late because of the empty promises of it is almost done. Dennis told me to bring it back on Sunday and he would have it cleaned and fill my truck up with gas because I drove off the car lot on fumes. I show up on Sunday Dennis was with a customer so I dealt with Mike (who I had been talking to for a couple of weeks on the internet), Mike sent the truck in back to be cleaned and the guy who was detailing refused to clean it because he was mad that I rushed the detailing on Tuesday and none of the men in new or used sales departments made him clean it. I was not giving my tank of gas. They had the attitude that they did not need to do anything for me because I had already bought the truck. The customer service was terrible, this is just the short story it was worse than this. I do not suggest for any one to buy from them, you will not be treated properly and they will lie to you.