Used Cars for Sale at Hanlees Napa Subaru Volkswagen in Napa, CA

Michael O'Connell

Sep 18, 2021

I had just moved out here and went in for an oil change for my Subaru. I made an appointment, and the oil change still took 90 minutes at 10am in the morning. They also recommended I changed my engine air filter. The process “would only take a couple minutes” the labor fee was $30, nearly double the oil change labor cost. I will not return to this place for service.

Overqualified

Jul 20, 2021

The workers here are very disorganized at this place. I called this place and gave them my information because I was interested in a car. They said that they would give my information to someone else and that they would call us back the next day. The day after, they never called us back and I had to call them consecutive times. I came to the dealer on Sunday and they said the car that I wanted was sold yesterday and they never called us about the car that I wanted. I came to the dealer and it was gone. They never called me back and I was disappointed with the staff as a whole. They sold the car that I said that I was interested in days before they sold it to someone else, and they never called me back about the car the day after.

Benjamin Stephens

Mar 8, 2021

Am I happy about my purchase of a new Subaru? A resounding yes. I’ve owned Subarus ever since I started driving and will continue to do so. Am I happy about the attitude of the finance manager? Absolutely not. Don’t get me wrong the sales reps were all out amazing and did a great job of communicating everything. However, the when came down to signing papers the experience changed. I understand sales and the need to sell extended warranties to keep the business model afloat but that doesn’t excuse the rude nature of the finance manager. As soon as it was found that I wasn’t interested in the extended warranty all professionalism when out the door. He went from kind of nice to basically get out of my office. Would not recommend this dealership just because of that experience. By all means buy a Subaru, but buy one elsewhere.

Melany Evangelista

Jul 23, 2021

I took my truck to go get an oil change and I came back with the same oil and the same filter two times already. I recommend to check ur oil before u leave if your gunna get ur oil change or anything else check before leaving

Marcia Hadeler

Apr 25, 2021

Service department was on point! So friendly and efficient! Be careful though, they give you a loaner of a 2021 model that is so brilliant and delightful to drive it'll make you want one!