Used Cars for Sale at Haselwood Chevrolet Buick GMC in Bremerton, WA

NWMIND

Jun 3, 2016

I really appreciate the call that Aaron gave me after the technician looked at my car to double check on the exact problem to be sure it was fixed correctly. My car was ready on time and the problem was gone. Service department is very busy but they always show courtesy and greet you on arrival and offer help right away. Very impressive.

D.R.

May 25, 2016

Patrick was very easy to work with and got us the exact car we wanted at the price we needed. We were a start-up company and needed a particular color and had a strict budget to work with. Patrick took care of us and made the process fast and easy.

MorrowsHotRod

Sep 8, 2015

Everyone at this dealership from our sales person, the sales manager, to the finance guy were fantastic. Everyone was knowledgeable, friendly, talkative, but not pushy. Even people who were not involved with our sale were friendly and asked if we needed help and offered us refreshments. It was a very friendly, relaxed, and fun environment. The dealership itself was very nice, well decorated and clean. We had been mistreated at Puyallup Chevrolet (Harnish auto group) and ended up walking out. We found the Camaro we wanted at Haselwood and everyone there was a like a breath of fresh air. We will refer as many people as possible to Haselwood!

mom of three

Aug 29, 2015

This is the only dealership I have ever visited that I haven't been bombarded by sales people. This is my families third purchase from Haselwood in two years. Everyone is very friendly, professional, thoughtful and very helpful. They do not try to force you into a sale. Marcus, Paula, Bob and Kris, you are all amazing and I thank you from the bottom of my heart for working to make sure that everything fell into place.

ladygold

Aug 28, 2015

I told Chad what I was looking for why I wanted to trade In what I had and he said he would startLooking even if it took him a thousand tries (that being said with a big grin) with in a very short time, hours he had come up with the ideal car fir me. He listened and understood just what I wanted and I had a great working with him and all the Team at Hazelwood Dealership! Highly recommend them.

Cheytah7

Aug 14, 2015

The dealership went about and beyond to ensure I purchased the vehicle I wanted and at a price that was well within my budget request. The entire staff were great. Highly recommend.

TruckShopperMike

Aug 10, 2015

They listened to what I wanted in a vehicle and they made it happen, within my budget. Justin was so helpful and courteous, Brian found the truck I wanted while it was still being moved from another dealership and wasn't even on the lot yet. Lucas in finance explained everything and was not pushy. The focus was definitely on taking care of us. My wife and I had a wonderful experience and we are very happy with our decision to choose Haselwood. We will go straight there the next time we need a vehicle.

Clutch dog

Jul 9, 2015

This was the first dealership that I exclusively gave business two. I had bought two vehicles over the past 3 years from here, and even now I will only take my Honda to get serviced by them. Lucas especially catered to my wants and needs, and beyond selling a car is a good guy to talk life with. The safe all seem supercharged and amped to help you, and are extremely professional. They are the biggest dealership in the are, and it's for a reason. They can and will do it all.

SandraS

Jun 25, 2015

Let me preface this review by saying that I absolutely loathed car shopping. Thinking about stepping on to a car lot gave me such anxiety that I would avoid it at all cost. My fiance contacted Dave Aycock at Haselwood to assist him in finding a 2015 Buick Enclave and convinced me to go to the dealership with him. We brought our two children and I left with an entirely different attitude and perception of car shopping. Dave, Justin Becker, and Lucas Hart took such great care of us. Personable and professional, they handled our transaction with great integrity and care. Haselwood has two great "kid centers" so my children were entertained the entire time and I took home a vehicle that I LOVE.Justin took me around the dealership, even introducing me to the service technicians so that I would be comfortable if i need to bring my car in for servicing. I cannot express just how impressed I was with the level of customer service these professionals displayed and how grateful I am to have a dealership that my family can trust!

Carol45

Jun 24, 2015

I recently purchased a 2015 Buick Enclave at Haselwood Buick and found the experience hassle free. My Salesman, Keno, was knowledgeable and provided excellent customer service. Having done my homework, I was able to reach a deal for a price I felt was fair, including for my trade-in as well. All the other members of the sales team and Finance were more than helpful and also provided excellent customer service. My only negative comment is for the overall car buying process taking overly long (I was there from 11 AM to 7 PM, but this seems to be common with all car dealers. It takes less time to purchase a house than to buy a vehicle.I would definitely recommend Haselwood Auto Group to other car buyers in the Bremerton area.

scott_adrienne

May 29, 2015

Approved for loan, questions about negative equity on trade in. Told it will take a few days to finalize as its a holiday weekend. Two emails and 1 week with no response from dealership. Shame on you Hazelwood. We expect better customer service out of you. Especially as you had been our go to dealership for 10 years. If something wasn't working out, it was on you to call and say so and not leave us hanging. You blew what was once a good relationship with one less than acceptable customer experience. You've proved how easy it is to lose a customer with one bad experience. And we're sure to spread the word. Now to find a place to service our 3 chevrolets.

Ordie77

May 23, 2015

Lost total confidence in our salesman after we were told that Kitsap Comnunity Credit Union required us to purchase warranty or they would not fund Loan. Financial management is great But Instead of fixing customers concern tries to provide relavant proof, I am happy with vehicle there is no drawback... Try finding out my needs....Know your product we as customers expect that when we walk in the door.Currently in process of filing and writing letters to six parties to include KCCU, warranty company, owners and others from local and state public parties. The letters and complaints are more inclusive to include entire records and review of process and two items I have not mentioned this in hopes that real training takes place and accountiblty for their practices repremand for salesman ect.Short of the long is Buyer Beware when dealing with Hazelwood in Bremerton.

bjohn513

Jul 7, 2014

I have been a friend of Aron Taylor since his days at Grey cherolet,,,,used to take all my service to hime there,,,,but when you got hime from Grey it was a very good move for the dealer,,,Aron is always very friendly and we have moved beyond a business relationship to what I consider a friend,,,he;s very thorough and always does what he can to keep the expenses down to a minimum,,,,a better advisor/employee than I have ever experienced,,,,will alwys come to him,,,,John Pate 2014 Sierra

biteme7f

Apr 29, 2014

I bought the service contract with the reimbursement guarantee five years ago and had no contract work done in this time. Haselwoods finance department fulfilled the agreement in a very short time with no hassle(wood). Five stars for Conrado Villaviray. Thanks. Greg Barry

colello

Apr 18, 2014

Terry was very informative about price and time the service would take. this was the first time I was ever asked to accompany the service person to my vehicle while he performed a visual inspection of tires condition and pointing out any scratches or dents that needed attention.Good idea.............

fatboy652003

Apr 17, 2014

The level of character that Haselwood requires of their employees has been amazing. Every one has always ben courteous and sincere. The personal character of Kris Hern and Julianna Zimbuean in our last purchase is beyond reproach in our eyes as their honesty and concern for our best interest was so overwhelmingly obvious. They and every other member of the Haselwood Team are a testament to Haselwood's high level of standards and customer service.

mable4555

Apr 14, 2014

I have bought 2 vehicles from Hazelwood and I have recommended them to several friends. Their customer service is over and beyond what you would expect and they don't pressure you into a sale. They make the experience in buying a vehicle nice and actually fun. They price their vehicles fairly. And will work with your budget. Even getting your vehicle serviced is stress free. Best dealership ever.

PJS1731

Apr 12, 2014

Everyone we met at Haselwood Chevrolet treated us with professionalism and respect. Lorne Burke made this car purchase a wonderful experience. Lorne was very knowledgeable about the various brands and models. He was pleasant, patient and made us feel welcome. This purchasing experience was great because of Lorne. We will be back to purchase another vehicle from him in the future.

choisays

Mar 4, 2014

I have purchased a car, sold a car and had a car serviced by this company. They more than met my expectations in professionalism, courteousness, quality of service and timeliness.

dockiri

Jan 13, 2014

Buying a car is not most of the time, the most pleasant of life experiences. Paula made it one, a pleasant experience that is. After our initialexploratory visit to look at the Equinox LTZ, we decided to come back to Paula and Hazelwood instead of visiting a closer dealership inPort Angeles. NO sales pressure. We drove the hard bargain. After sometime spent, numbers crunched and some back and forth, we boughta car. The price was not going to be better anywhere else. This is the first time in a very long time, that I enjoyed doing business with a dealership.Tony B. Sequim WA

kiddingright

Jan 13, 2014

This is just a shout out to Patrick Merrill and the folks at Haselwood. We recently had a great experience when we bought a new car at Haselwood. Patrick is a great salesperson - easy to listen to, not pushy in anyway, open, and honest. We love our new Volt! We highly recommend Patrick and the dealership!Mike and Vicki

Mahalo2650

Dec 20, 2013

Aaron was fantastic from or initial phone conversation to a follow up call after the service was complete. I was very impressed with the entire Haslewood experience.Sincerely, Liz Felton

Imissuboth

Oct 16, 2013

This was our first time purchasing a car from Haselwood. Our experience, from beginning to end, was very pleasant. We had it in our minds that we were going to get the usual salesman, like we've had from other dealers, that would be pushy and not listen to what we wanted/needed and didn't want/need, and that they would be trying to sell us what they needed to get sold. Logan Howarth was incerdible! He went out of his way to make sure we were in the vehicle that we desired. He was kind, patient,he truly wanted us to be happy all around. And we are! Every single person that we came in contact with at Haslewood was very friendly. Everyone made sure that we had been helped and/or asked if we needed anything. After the paper work was complete,(the gentlemen that helped us with the paper work made that painless.), another employee made sure what we understood all of the "bells & whistles" on our new vehicle. When we hear that someone is in the market for a new or used vehicle, we will, without hesitation, lead them in the right direction....to HASELWOOD! Thank you everyone! ~Darrell & Leeanne D.

teflon2004

Jan 5, 2013

Kris was so wonderful while selling us our new car. He was very professional and caring. He understood our needs and answered all of our concerns. Michael (Bulldog) was wonderful with our financing and worked very hard to get us the best rate possible. Thanks to all the staff for a very positive experience. Pam and Alan Lee

Sorsha238

Nov 29, 2012

My boyfriend and I bought a new 2013 Chevy silveraldo 1500 LT from Brandon Thayer and we couldn't be happier with the service he gave us!!! I went in first with my dog Max and he was so nice to us, he even brought out a cool water bowl for my dog that I really appreciated! He didn't even mind the white dog hair on his black slacks! We were able to come together with a deal that was exactly what we were looking for! They even stayed late so my boyfriend had time to come after work, and we got it so all my boyfriend had to do was come in and sign papers. And the finance guy Rick didn't jerk us around and everything went so smoothly! I just have to say I had the most pleasant and fun experience buying from them :) and I just got to say THANK YOU!!! :D

hannabc

Nov 3, 2012

After dealing with several dealerships for a new pickup, we felt the most comfortable and received the best deal with Haselwood. Eric Hedin is a very knowledgeable, helpful, personable, and friendly salesperson whom we would go to again for a new purchase. We love our 2012 GMC Sierra 2500HD!

mhodges01

Aug 18, 2012

I've purchased multiple cars from Haselwood over the years and they have never provided anything less than excellent service. Lucas made sure that all questions I had were answered either by him or by his supervisor. They made me feel comfortable in a place where most feel pressured. In finance, Randy explained thoroughly each and every form in detail. As usual, I walked away once more completely satisfied.

markarens

Aug 11, 2012

The Hazelwood service department is exceptional. Through out my life and I'm in my late 60's, it has been common knowledge to avoid dealing with a dealership service department. Well I'm here to tell you this notion is wrong when it comes to this dealership service department. The emphasis here is on service, they treat the customers with respect and if they say something will be done it is so. I have recently had the pleasure of dealing with Jay Bybee one of their Service Consultants when I brought my 2008 Acadia in for a factory wiring recall and to buy a set of tires. The price on the tires was excellent by the way. Anyway, while the vehicle was in the shop the technician noticed a slight oil leak, one that I was completely unaware of, and I check the dip stick often. Because the vehicle is still covered under the GM drivetrain warranty all the repairs were covered. They scheduled the work on days convenient to me, provided a loaner car and the work was done promptly. This particlular job entailed removal of the engine, tranny and front drive system as a module. A pretty big deal to a weekend wrencher like me. Now that the work is completed when I look under the hood I see no sign that anything looks different than when it came out of the factory and it drives that way as well. Very impressive performance all around for which I'm most greatful. Oh, and I must mention they wash your car for free after every service in their shop. I can highly recommend this team of car care professionals to do any repair or maintenance on your GM equipment.Mark SilvaBainbridge Island

divinef

Mar 2, 2012

I want to say that Haselwood Chevrolet has pleased me twice now. I worked with Tony Raffaelli again who had pleased me so much the first time, I had to go back to him again for a trade in; Plus we got to meet Chris who was an awesome person that helped me besides Tony. Lets say that these guys really do their homework. They explained everything to me down to the point of where my money was going. I am one who really needs to know where my money goes on whats being spent, and they did that plus helped me out with service packages to insure a better running car. I really love the car I got, and I did not think with my income I was capable of pulling it off. Tony helped me make it happen along with the Haselwood team. They really take care of you.

zapatka

Feb 14, 2012

Our recent experience at Haselwood was amazing! Paula was an excellent sales person. She listened to our needs in a car with features and price. When the original vehicle didn't work out for us she kept looking and called us the next day with a car that would match our family needs. We have never been so happy with the total car buying experience. We feel comfortable with the price of the new vehicle and the amount given to us for our trades. The entire staff was low pressure, friendly and accomodating to our needs. We don't have buyers remorse, because the team at Haselwood LISTENED to what we wanted/needed, they did not try to sell us what they needed to move. We will recommend them to all of our friends and families!

epolkave

Jan 9, 2012

Worked with us on getting a great deal for our HHR. It took few days and a lot of heart to get this deal done . Tony always was very good at getting it done. I would recommend him to my friends.

23675S

Dec 27, 2011

The experience at the service dept was exceptional. They did what they promised and the cost was what they estimated. There service was curtious and friendly

anna132

Dec 9, 2011

Well I went to Haselwood for a 4x4 and Kris Hern,was very nice and helped me to get a great deal on just the right vehicle,but when it came to signining the papers for the vehicle Michael Crowley,Finance Manager was very nasty about cashing my check that I had specfically asked him not to cash until i was sure it would clear the bank and he agreed not to but cashed it 5 days earlier than what he said he would in which it cost me in Over-Draft charges $1800.00,so I would not recommend HIM to anyone for anything.As for Rich,the Service Dept.Manager I would trust him with anything on my vehicle as I know it would be fixed properly and I would get called and told what was going on with my vehicle.And then there is Tony Raffaelli,Floor Manager He treated me with the utmost respect and he was very helpful and kind to me and I really think he is a wonderful person with a great personality .I would DEFINITLY recommend that all my family and freinds talk to him when looking to buy a car because he knows how to treat his customers.He was my SAVIOR,literally.Thank you goes out to all the woderful men that made my first vehicle buying experience GREAT.Tony Raffaelli,Floor ManagerKris Hern,Sales and LeasingRich in the Service Dept.Micheal Crowley (SUCKS)Thank youAnna Davis

lwalker286

Dec 2, 2011

So I have always had bad luck buying cars and was vary uneasy at first but Tony raffaelli the floor manager made me feel at ease and help me to get in to a great new 2012 sonic. If you need a new car go see his you wont be disappointed. The haselwood team are really there to help you get u the car you want. Thank you Guys. The reason I gave them all 5 is because the got me a great deal and I felt great when I purchased my car.

mtlsmom1986

Nov 23, 2011

This dealership is amazing. I purchased a Cobalt back in January from a dealer in Texas and the car turned out to be a total Lemon. After several trips into the service department for several different issues and 2 months of fighting with General Motors, I finally decided it was time to get rid of that car and get into something safer. It was a challenge, but the team (namely Tony Raffaelli and a few others) worked their butts off to help me get a new car and they succeeded. The customer service is great, they really make you feel like you are a personal friend, not just a customer. I highly recommend this dealership!

joemathews7

Nov 1, 2011

All three employees were very kind and helpfull, and did everything they promissed to me in my purchase for my new vehical and will return for future purchasses

Mr. BMartin

Oct 23, 2011

Hello, My Name is Mr. Martin, When I went into Haselwood yesterday, I did not even know if a deal could be done. Tony the floor Manager went out of his way to listen to what my family need were. The new Impala 2012, is beautiful and it will work in my budget. Thank you tony and Randy very much. This is the second car I have purchased ................Mr. Martin

robins7970

Oct 17, 2011

My recent visit to your dealership was a very pleasant experience! And that's saying a lot coming from me! I HATE to shop for a new car. I HATE the pushy, coercive attitude and the demand for immediate commitment. Well, there was none of that at Hazelwood. Tony Raffaelli immediately made my wife and I feel very at ease and it wasn't long before we felt like good friends. Tony gave us the impression that his entire day was devoted to our Cruze test drive and answering our myriad of questions. There was never a push to commit to anything. And this gentleman was extremely knowledgeable of his product line. To top-off our experience, this was the very first time I have had a sales person tout a competitor's automobile that we were also considering. How refreshing! I haven't owned a GM product for 15 years, but that may be about to change. We may be back to the dealership within the next couple of weeks to buy a Cruze and I will tell you that the influence of the positive experience of our first visit may be the deciding factor. Thank you!

tootzey

Oct 16, 2011

We had made an appointment based off of an email we recieved for a promotion. We walked into Chevy and was greeted by a very nice, down to earth and easy going man named Tony. It was the most pleasurable experience buying a car from him! This is an experience I hope to repeat in the future and we are recommening everyone we know to go see him! There was never a moment of tense, stressed unhappiness. It was nice all the way through. We really enjoyed eatting our lunch there while all the people behind the scenes worked hard to get us a good deal. We will be back in the future and we can only hope Tony Raffaelli will still be working there!

TahoeMillers

Oct 11, 2011

I was in a real bad position with negative equity due to high interest rate and a challenging finance situation. Not only did Tony take me out to find the vehicle that I wanted so badly but between him, Lucas, and Randy I saved over $200 per month plus related dying vehicle expenses but 30% in interest. They took care of me and my family and I have a gorgious new Chevy Tahoe with everything I need for years including service.

koerbers

Sep 11, 2011

Tony and Brandon were extremely helpful in getting us into exactly what we wanted at the price we were willing to pay. It was a simple and smooth process and it was the first time in our car buying history that we didn't leave with a sick feeling from spending more than we were able to afford. Way to go Haselwood!!! Thanks Tony and Brandon for your expertise.

LoweFamily06

Sep 6, 2011

The entire sales team was great and tried their very best to please us! We also really appreciated our personal sales associate Julianna, who worked with us for hours at the Kia dealership up the street, and then continued to help us at Haselwood Chevrolet when we didn't find what we were looking for at Kia. She never gave up and she continued to remain positive through and through. Her excitment and enthusisam helped the process feel easier and more hassel-free. Also, she acknowledged every member of our family by their first name on multiple occassions, and that really demonstrated a personal level of sincerity on her part. All together, the experience at Haselwood was a nice one. We got a deal that was close to what we were looking for and our new car is amazing! We will continue to refer friends and family your way! Thanks again for everything!

cfhopeful21

Sep 4, 2011

When we came to Haselwood we were looking at test driving specific cars. When Tony came out to help us he seemed to know exactly what we needed to buy. We only test drove one car before we found the one for us. My husband was a little terrified of the price and the big commitment that we were about to make but Tony made the experience so great and they did everything they could to get us the best percentage rate and price possible. Better than they originally expected. We are so pleased with the entire experience and due to Tony insuring my husband that this was a wonderful opportunity for us and he was willing to help us thorought our time with this car in lowering our interest rate and everything else that goes along with this car my husband loves the decision we made. Thank you Tony for everything and we look forward to our future visits with you and our many buys in the future.

HeatherAAA

Aug 16, 2011

David and I met with Tony on Aug. 15th. He is a very helpful and accommodating person. We did not once feel we were being rushed or bullied. I found the experience to be quite pleasant and rewarding because we drove away with the perfect car. Thank you Tony (Sales Manager) and thank you Randy in Finance as well for making the paperwork go so quickly and smoothly. (: -Heather Anderson

dneiceyj

Aug 12, 2011

Great customer service! Was very patient with the many questions we had. They did everything to make sure we left with the car we wanted!

jptanksley

Jul 21, 2011

Sarah was very, VERY helpful, curteous and professional. She has an excellent personality and was able to make me feel very comfortable in a not so comfortable environment. Had my situation been a little different, she would've gotten the sale. I came in for research only, with no intention of purchasing a vehicle but Sarah made every effort to try to make a deal happen. I felt like I was wasting her time but she insisted that i wasn't. I would definitely work with Sarah again when I'm ready to make my next BIG purchase. Thanks Sarah, YOU ROCK!!!!!James P. Tanksley

kevinshelton84

Jun 24, 2011

The sales manager Tony was the best salesman i have ever worked with. I have bought plenty of new cars and I usually leave not happy with the experience but not with Tony he stood by me every step of the way and helped me find the perfect ruck and it is because of him I got the truck i have been looking for. He worked with me finding the best payment for me. I will refer everyone I know looking for a new ride to Tony. Once again thank you haselwood staff and Tony for my first positive experience in buying a new vehicle.

we4martinez

Jun 18, 2011

We love Haselwood and will always go there for our cars. Tony and Patrick listened to what we wanted in a car and went out of their way to make sure we got it and at a great price as well. We will continue to refer our friends and family to Haselwood for their cars!!

dirtrider511

May 31, 2011

Tony and Brandon got me into a great truck! The service there is phenomenal and the best you can get around the area! I will always go back Haselwood to buy a car! I brought in 4 people within 3 days and they all bought a new vehicle! Everyone is friendly and courteous especially the guys in finance! Thank you Haselwood Chevrolet!

Ozzy89tooshort

May 21, 2011

I gave the this rating because the salesmen were great and I got a good deal. They didn't pressure me into making any decisions. The shop was a friendly, family oriented environment. I would reccommend this dealership to experienced or first time buyers, and military.

bigahole48

Apr 27, 2011

i highly reccomend haselwood buick, chevy, gmc to people simply because it's a great place to buy from. i have now purchased at least 12 cars from there since 2005 and have always recieved the best attention and service during and after the purchase. they have a straightforward approach that hides nothing. all prices are fair and and all financial information is fully disclosed on the contracts. the sales staff sale cars by letting the car sell itself, they simply are a sales guide. they are such nice and genuine people, never seem to be trying to sell a car. there is no other dealer i would go to other than haselwood. also the service department is extremely knowledgable and helpful. they have answered all questions i've had correctly and without having to "pay" with a service call to find the answers. i could not think of another place i would take my car for service. i've recommended several friends and work partners to them who also purchased from there and were satisfied with there experience as well.

jtconst

Apr 24, 2011

We came in after suffering from a terrible car buying experience elsewhere. Tony was friendly but most importantly listened to our situation and understood what we had gone through and what we now needed. Though buying a car is very serious and should be approached as such he made the whole experience fun and enjoyable again.

cbrew86836

Apr 22, 2011

I've purchased 5 vehicles before and this was my first purchase at Haselwood. Tony helped me find my Tahoe - It was great to have a knowledgeable experienced Salesman to assist me. I liked his approach to buying a vehicle, he helped me understand where I was as far as how much I could be financed for and didn't try to push me into a vehicle i didn't want. He was very informative and never pushy! overall a great experience!

brengeek

Apr 19, 2011

Our family has now purchased two cars from Haselwood with the outstanding assistance of Patrick Merrill. He is a salesman above all others when it comes to knowledge & follow up, couldn't ask for better. He approaches his clients as long term customers, not just "sell it and forget it" which we've experienced at other local dealerships. He is the #1 reason we've returned to consider another car here. The sales & finance staff are A++. Thank you for a pleasant buying experience!!

linnea1391

Apr 11, 2011

Tony was a FANTASTIC guy to work with he helped me get a very affordable car and was super nice... as well everyone there they offered drinks and snacks helped watch my daughter and showed us the ids zone to watch tv.. wonderful sitting area for everyone Thanks Haselwood.

James Redfearn

Apr 11, 2011

I have been on Buicks' monthly E-Mail newsletter for the past year and had been getting updates about the coming 2011 Buick Regal. I liked what I saw. I checked with Edmonds.Com to see what the experts reviews' were like, and I liked what I saw. Fooling around, I played with Edmonds.Com in building my dream Regal, and seeing what the true market price for it should be. The end of February, I was in the market for a new car, and visited Haselwoods'online site and saw the Regal I wanted, including the color. I visited their dealership and viewed the car on the showroom floor and fell in love with it, however I went and bought another new car from a different manufacturer. I could not get that Regal out of my mind, and two weeks later on line I made an initial offer on it. The initial offer was not accepted, so I sat back and watched what happened on line and would sneak back occasionally to see what was happening to "MY CAR". On April 5th with printouts from Edmonds.com., I went back to Haselwoods' to see if I could get an acceptable deal. Mr. Raffaelli spotted me looking at the car and asked if he could help. I told him what the situation was, and he told me that if I in fact wanted that car today, and was in fact paying cash, he was sure I would be in that car shortly. Tony introduced me to Patrick Merrill who was to conduct the deal and paper work. Pat brought me some coffee, and we had a friendly chat while filling out the paperwork. While we were doing the paper work, Tony had the car cleaned and washed. Within and hour, I had my brand new 2011 Regal Turbo with the T07 package, not to mention a new Buick hat that Pat got for me. I have only had the car a few days, but have been totally happy with the way I've been treated, not to mention the performance of my new car.

we4martinez

Apr 11, 2011

Tony worked very hard to get us into a new vehicle that suited our needs and was within our price range. There was no pressure to buy outside of our budget or to try out anything that we really dint want to buy. We will be going back again for our next purchases and will highly recommend Haselwood to our friends and family. Mando and Heather Martinez

cjones2008

Apr 8, 2011

This was where I bought my first car on my own. The sellers were great and went through all of the buyer paperwork with me step by step. no scams or hidden information. They took me through each step with my car when it was given to me. They were not pushy with good customer service. I asked for specifics such as a specific color and price range of a car and they worked with me to meet exactly all of my needs.I will definitely be going to them for my next car and would recommend them to anyone and I believe they would be a dealer shop that you will buy your first car from and will continue to go back to for years whenever you are looking to buy a new car.

logansown1

Apr 7, 2011

From Patrick, the salesman whose wife raised Shepherds but converted to Poodles, and our test drive that included an unexpected stop from the Kitsap Sheriff Department, to Shachrista, who honored a telephone quote on the white diamond tricoat LTZ with black leather interior and every option, to Dave the used car manager that gave me more for my Ridgeline than 2 other dealers, to Bobby who agreed to my price providing I spay his dog at a similar discount, to Bulldog that signed my 72 month free financing that kept my payment in line with what I had with the Ridgeline, it all came together so beautifully; it brought tears to my eyes. I got more truck for less money and the best deal compared to the 2 other dealers. I also received something more important than a good deal, I had a great experience and was treated with professionalism and courtesy from the moment I walked in to the moment I drove off.

vatosd2003

Apr 5, 2011

This was the best experience I have had at a dealership and Tony was amazing. I really appreciated all his efforts. Tony was very helpful and made sure me and my husband were comfortable. We love our new car and appreciate how easy and smooth the deal went.

Belac0215

Mar 30, 2011

I walked into the Haselwood dealership for information about what car I should look for. A salesman named German immediately jumped to my side and was the greatest person I've had the pleasure of meeting. He was very informative and guided me. He answered all my questions, helped every way he could, and did all of this with a friendly demeanor. When I decide on a vehicle, you can be rest assured that I will return to Haselwood and request German to be the man to assist me.

katandrog

Mar 25, 2011

Tony made our experience so positive. He worked all day to get us the best possible deal. We would highly recomend him to anyone in need of a new/used vehicle. He is very knowledgeable on each of the vehicles and was more than happy to find out the answer if he didn't know the answer. Thank you Tony for making our car shopping endeaver so much more pleasant!

jmr73188

Mar 21, 2011

I came into the dealership with my father planning on helping him pick out a new GMC terrain, but when they had the exact avalanche I have been searching for, for myself, I found myself working with Tony and Brandon. They got me more for my trade-in than any other dealership I had talked to! They were very kind and generous. They were always checking in with me asking if I wanted them to cook me hotdogs or get me a soda or water. The check engine light came on the first day I had the truck, and it wasn't technically covered but they fixed it anyways. Tony also gave me some stuff I needed to hook up my trailer for free, so I didn't have to go out and buy it myself!.Tony and Brandon are TOP NOTCH! Thanks guys!

mobilekarate12

Mar 13, 2011

the experience was great and the 2009 treverse i came away with wasa huge upgrade. i was well-looked after the whole time and was cared for by one of the best salesman i have ever had the pleasure of doing business with in the best dealership i have ever dealt with. great service tony and highly recommended dealership.

kanhawk

Mar 6, 2011

Bought a new car. The price was good, due to rebates , but beware, Hazelwood is bad about not respecting Kelly Blue Book trade in value. They will try to snooker you into accepting thousands less on your trade-in than Kelly Blue Book says it is worth, even after you show them you know the Kelly Blue Book value as I did. The salesman tried all sorts of phoniness, saying my car would only get $2000 at auction, when Kelly Blue Book said it was worth $4500. I knew better and had to threaten to go to another dealer to finally get him to come up. I found that process to be rather unpleasant. On the good side, I did finally get a fairly good deal, and they weren't hard sell about extended warranties (which were way overpriced anyway and I didn't buy that). Overall, just and OK experience, and unfortunately I did have to go through some typical car salesman dishonesty.One more thing, Hazelwood is terrible about responding to your internet requests for a quote. I tried 3 times and got no response back.

charlesbrown2

Mar 4, 2011

Tony Raffaelli provided exceptional knowledge about the car features, operation and history of the vehicle I purchased. He made sure all family members were comfortable with operation and handling of the vehicle. He went the extra mile to teach my son how to drive a 5-speed stickshift. Tony offered helpful hints as to the best warranty to purchase with this car. He and his sales team made the purchase of my vehicle a very pleasant experience. I will definetly search out Tony when I purchase my next vehicle. I have to say, Tony Raffaelli was a man of his word. He has tremendous integrity, I will buy another car from him.Thank you Tony, we appreciate all your assistance in the purchase of our car.Charles B.

JessiIsLamesauce

Mar 2, 2011

Tony went above and beyond! We didn't have a lot to spend and he found us the perfect car! The deal we got on the car was insanely good! he made sure we were in the car or our dreams (and then some), without going out of our price range. We were still $500 UNDER what we were aiming to spend and we came out with a car infinitely better than we ever could have imagined! he made sure we were happy because he actually cared, not because he wanted to make money! He even offered me his jacket when we were standing out in the freezing cold! He was honest and upfront with us about everything. when I had to take the car back for to get something fixed he told me if I needed a ride anywhere in the mean time to give him a call and he would be there. Name me a dealership or car dealer who would do that! I would give him 10 out of 5 stars if I could! We will never buy a car from anyone else!

jwmininger

Mar 1, 2011

I recently was in the market to purchase a used vehicle for my wife. We were limited to what we could afford. After shopping around for a few weeks and looking at almost every dealership in the area, we found Haselwood. Tony was more than friendly and willing to accommodate us. Tony was able to help us get into and almost brand new vehicle with almost 0 money down. He even got us an amazing deal on our trade in vehicle. These people at Haselwood were never pushy or tried too hard. The easiest buying experience that I've ever had. I will definitely go back when i'm ready for another vehicle.

05tahoe

Feb 27, 2011

We were looking for a Chevy Tahoe and right from the get go Lucas went above and beyond. The staff were very courteous. They showed us all our options and didn't make us fell pressured to buy anything, which was important to us. The cars were very clean and so was the dealership. We will be returning again and encourage anyone looking for a new or used car to stop here. You will not be disappointed.

Housemom4

Feb 21, 2011

All I can say is WOW, I expected the stereo type salesman song and dance and received the complete opposite. Mike Gold treated me honestly and fairly.. I will recommend everyone I know to go see him. Oh and I absolutely LOVE my new vehicle.. Thanks again Mike..

seanhunter777

Feb 16, 2011

I have bought three vehicles from this dealership and two now from Lorne. All of my experiences have been exceptional. Lorne has been great. It is nice to go into a place and be helped by someone who is friendly, knowledgeable of the product, and doesn't have that pushy "car salesman" air about him. I would recommend Lorne at the team at Haselwood to anyone out there, and definitely will be returning in the future.

marypato

Feb 14, 2011

I like the service because German is a verry nice guy he help my husband and i to decide to buy a car the paperwork was fast and German explaind everything to my husban in spanish so he can be 100% shure what was going on with the car he was buying German has a verry nice way to treat customers i totally recomend people to try to buy a car there :)

Sierra/Camaro

Feb 11, 2011

I traded in my Siverado for a 2008 GMC 2500 HD, I had just put new wheels & tires on the Slverado. Haselwood swapped the tires & wheels to the GMC, they did not have enough clearance to fit the GMC (Due to Les Schwabb - Poulsbo ordering the wrong size). After realizing that my tires would not fit. Haselwood swapped the tires & wheels AGAIN for me at no charge! Very nice! I enjoyed working with Paula, Tony & the rest of the staff at Haselwood. I returned to by a 2011 Camaro. I am extremely satisfied with the service I received & I am so happy to have the Sierra & the Camaro. Haselwood made it possible for me with great financing from Alaska USA. If you want a good car buying experience go to Haselwood! I read 10 of the reviews from other people. 9 out of 10 were totally satisfied & one was a whiner. No Whiners! Thanks guys! when it's time to buy another vehicle, As Arnold Swartznegger would say, I'll be Back!

mpeacock

Feb 10, 2011

i had a fantasic experience at haselwood auto, thanks in large part to the salesman who helped me, tony raffali. i was treated with respect and care and i believe that my experience would not have been as superb without him. the audi i purchased for my daughter was a great fit for our needs, and it was fantastic to be helped by someone who knew what they were doing. overall, an excellent experience and both a dealer and salesperson i would recommend highly.

jrnelson

Feb 8, 2011

I was absolutely thrilled with the service and friendliness of the sales folks at Haselwood, especially Tony Raffaelli. They all, especially Tony, went well out of their way to ensure that I was well taken care of. In addition, my final price for the vehicle, including tax and other fees, was less than the Blue Book estimate. I would definitely utilize Tony and Haselwood again!

Ann Pebbles

Feb 8, 2011

Tony did a super job helping us find a car that met our needs for comfort and space for a baby grand daughter and all her needs as well as our needs for a ski/snow car. We also needed a car that would allow me to see over the dash, reach the pedals and not have the air bag just inches from my face. It has good back support, heated seats and the head rest allows me to look at the road and not at my knees. We are delighted with our new Yukon!

joekuk

Feb 7, 2011

I was so impressed with the experience I had at haselwood chevrolet Buying our brand new 2011 Camaro that I went back 3 months later and bought us a 2004 Toyota Highlander. Brandon sought us a car down in Eugene Oregon and got it for us in 2 days.Brandon was outstanding he even calls once a month to ensure that we are still enjoying our new car. That is what I call supurb follow up. When I went to him looking for a SUV he took me to look at several vehicles including options I never thought about and when he showed me a few he says how about a Toyota Highlander it was exactly what we were looking for. I said we don't have alot of time for you to finish the deal and between him and the dealership they stayed there til 9 pm an hour after closing to seal the deal with us. Thats what I call team dedication. Thank you Brandon and all of Haselwood Chevrolet.

Rushman764

Feb 7, 2011

Wow.... These Guys just continue to make my new Car Purchases an Awesome Experience. Had to come in for a recall on my 2011 Terrain and they just made my stay (While Waiting) enjoyable. It was done in no time and I actually didn't want to leave..... Thanks Tony & Brandon

brownjHT2

Feb 7, 2011

I brought my 2005 GMC Yukon in after finding it on a semi-shady used car lot in Auburn, WA and wanted to see if my deal was too good to be true. I wanted to take it to a Certified GMC Service shop that would do a thorough inspection and wouldn't jack me around and was military friendly. Upon calling Haselwood, the customer service was immediately professional and friendly, giving me a quote for the inspection and assuring me that if there was anything wrong with the vehicle the service shop would find it and help us in any way in getting it resolved. When I pulling up to the shop, I was impressed to find a huge open bay service station with the capability to handle multiple vehicles (more than 10) at a time. Through the glasss bay doors I observed an extremely clean (obviously safety considerate) and diverse shop of top quality equipment, tools, and technicians with spacious room to work 360 degrees around all customer vehicles. The service ticket was thoroughly explained to me before the work, and I was, again impressed, to find a huge inspection sheet with each line item explicit to each area of the vehicle. I felt comfortable enough at that moment to make a right-then-and-there decision that this would in fact be my choice in GMC service, and was extremely satisfied I invested into GMC. The inspection in fact proved my purchase as a good investment (thank goodness), and that only a 60,000 mile service was 'recommended', not pushed upon me. Not 2 days after my visit, I recieved a call from Tony asking if I was satisfied with my service and really impressed that if there were in fact doubts to let him know for his shop's improvement. The only statement I could make was "when can I bring in my GMC Canyon?" Thanks Tony for your help and the professionalism of your shop. Keep up the good work and keep making American quality a true asset.Respectfully,Petty Officer BrownUnited States Navy

nascarnut88

Feb 7, 2011

I had a very enjoyable experience at this dealership. The sales rep was polite, informative, and extremely helpful. When I was shown new and used trucks, Germain was knowledgeable and was able to answer any and all questions. The finance dept was easy to work with and was a pleasure to talk to. I would purchase another vehicle from this dealership again!!

n_oddie85

Jan 23, 2011

Lucas went above and beyond to make sure that I left with the vehicle and the payments I was looking for! Most salesmen would have given up when the first car we test drove came back out of my budget range but Lucas did some work with the other staff and found me a great deal without sacrificing my dream of owning a 2011 Chevy Cruze. Thank you very much for your hard work and determination! I already have several friends wanting to buy from Lucas in the near future due to his fantastic attitude and customer service.

longlostjon_8

Sep 21, 2009

My truck went in for a repair of a manufacturing defect and as of today has been in their shop for 19 days. Seems they are nice when it come to taking your money but they can care less that you are without your truck for weeks. Their service department managed to screw up a job that the corporate office told was a repair that has step by step instructions. Not to mention they took four day to duplicate test results that took the shop I took the truck to in the first place a day to do.