Used Cars for Sale at Hendrick Chevrolet in Hoover, AL

"Sonic" Tom

Sep 3, 2015

My wife and I were wanting to lower our auto payment and still have a good, dependable auto. Other dealerships didn't help us. Hendrick Chevrolet did. We accomplished that and more. Our payment is substantially lower, we have what appears to be a very dependable, economical and durable vehicle. Our Malibu was great. This Sonic LT may be better. The staff bent over backwards working to get what we needed, Our sales professional Damiano Duran made us feel at ease, assured us we would find what we needed and was upfront all the way. He answered questions, found choices that would work and stayed late, as did other staff members, to make sure WE were happy. We left very satisfied with the experience. We plan to recommend this sales person and the others at Hendrick Chevrolet to friends and family. We hope this is the start of a long, satisfying relationship with this dealership. I also noticed the fact that there were different ages working on the sales floor. I think that is a good thing. Everyone congratulated us on our purchase. I must also thank Rakeera, I hope I am spelling her name correctly. who set up our visit to Hendrick and introduced us to Damiano. Thumbs up Hendrick dealership. Tom Burns

James M.

Sep 1, 2015

I went to Hendrick Chevrolet after a bad experience with another Chevy dealer. They were more than willing to get the 2015 Camaro I was looking at from an out-of-state dealer, but they also offered up a few alternatives that they had just received on trade. One of those alternatives happened to be a 2009 Corvette Z06, which is what I really wanted and had owned back in 2011. The salesman and one of the managers spent a lot of time with me figuring out what would make me the most happy. I drove the Z06 back to my house with the salesman and picked up my trade-in. They gave me a great price for my trade and an equally great price on their Z06...no haggling required. It was a very pleasant transaction all around. I've always wanted to buy a Corvette from a Hendrick dealer, and I'm sure I will again in the future.

Tim Grant

Aug 31, 2015

It's been 12 years since I bought something new. The plan to buy was set December this year. I planned on purchasing the new 2016 Malibu. As always plans don't pan out as expected. My close friend Ryan Pickett had just started and I told him I'd buy from him out of good faith and to help his business. The bonus here was I'm a Chevy guy anyways. So this particular day I went in to just get an idea of what I was looking for. There was no intention of purchasing this day. I managed to get roped in to a good deal. Rather than getting my 2016 Malibu I Got the 2015.I'm completely happy with the purchase and owe a great deal to my boy Ryan Pickett for making this happen. I also want to thank Garret for his service and ability to work with customers. This is the reason I'm pro Chevy. You guys rock! Sincerely, Tim Grant

Ken Carter

Aug 22, 2015

We were not planning on buying a car last Saturday. We were in the market and shopping but our intent was to 'shop', get information and be prepared to make a buy later when our other car (only car at the time) was fully paid off. After working from home over 6 years I'd started working from an office again so we needed two cars again and my wife was suffering from cabin fever while I was at work during the day. Out for dinner Saturday last week we decided to swing by Hendrick before going home. Now I'd resisted Looking at Chevy & Chrysler because of their participation in the bail out. Just didn't sit well with me. But after considering that I had looked at about everything else including imports I thought it was unjustified of me not to look at Chevy so we stopped by. We were looking for something a bit bigger than our Fiat 500 which we absolutely loved but due to the fact we occasionally take a bit longer drive and I haul a lot of music gear often I wanted some extra space for that. Plus good mileage and comfort were priorities. We met Mike our salesperson and found him to be very open straight forward answering all of our questions and providing guidance as WE requested it. This was important as both my wife and I should we have felt like we were being pulled into a 'deal' would have bolted for the door. Long story short. There was a test drive, and our night out for pizza delivered a Sonic to our driveway and we couldn't be happier. Mike is a wonderful reprehensive for Hendrick and Chevy. And Chevy has a wonderful dealer in Hendrick. As for Chevy, I'm amazed with the vehicle and couldn't be happier. Love our 2015 Sonic LT.

dudeworld82

Aug 10, 2015

When I went to Hendrick Chevrolet I had a great time and my salesman Devin Alexander was a great person to work I couldnt wish for a better salesman to handle all my needs that I was looking for in a vehicle he was very helpful if you want to be treated great go to Devin Alexander he will do you right

Anthony king

Aug 10, 2015

My name is Anthony King and my client advisor, Atak Yai, was very attentive and patient. Anyone that needs a car or help about buying a car should go visit him. My purchase of my 2015 Impala had to be the best car purchase in all my years. I brought to his attention that I wanted I huge amount of truck space because of my summer road trips with my family and in the blink of an eye he was pulling up the Impala. In my research I wasn't sure the type of vehicle that would fit this specific need, but thanks to Atak I was fully satisfied with my purchase.

BrianB

Aug 5, 2015

Great selection while looking for the right vehicle for our family. Plenty to choose from.

Shiflett

Aug 3, 2015

Wonderful service, great people, buy all my cars here!

Danielle

Aug 1, 2015

I was treated like family when I purchased my Camaro from Hendrick Chevrolet. Everyone was very helpful and friendly! I would recommend very highly!

TMacHottie

Jul 27, 2015

I traded a 2008 Yukon Denali in for the 2011 Chevy Z71. The Z71 was a recent flood vehicle. The salesman at the time and finance manager, really made me feel comfortable purchasing this vehicle. But, there were some things I had requested to be replaced on the Z71 prior to finalizing the deal and the finance manager granted all of those things to be replaced. Great! I purchased the vehicle!! Shortly after the deal was complete I contacted the dealer about the repairs. I got blown off as if we never spoke about the repairs. I didn't raise a fuss, even after I was told the dealer wasn't paying for the repairs. But, God is so good! I brought my truck in to be serviced and Joseph was my serviceman. I had spoken with Joseph my last service date and talked about how I had been disregarded. This time Joseph handled the repairs and insured me the others repairs would be handled also. I just want to thank Hendrix Chevrolet for having someone like Joseph handling customers. He listened to the problem and took action!! Thanks Jo, Tyrone

unhappy

Jul 2, 2015

I traded my 2005 dodge truck in and the dealership sold it before the final deal was done couldn't find the right truck for me so we cancel the deal where is my truck since you sol my truck you are to pay my truck off where it was finance its going on the 2th month now they want return my calls or email cant get them to tell me what they are going to do

Beth

Jun 24, 2015

They got me in and out pretty quick. The environment was nice

Fan

Jun 11, 2015

I've been more than pleased with the service I've received at Hendrick. I bought my Tahoe from there and had all service and maintenance work done there and will always use them. I def recommend

Britt

Jun 11, 2015

Hendrick Chevrolet got me in quick and had me back on the road ASAP. Being a lady I had no idea why my car was squealing, it was just my brakes and they fixed me up right away.

Monique

Jun 1, 2015

Very Fast Process. I would do business with them in future. Cooper was great to work with!!

Unhappy in Hoover

May 29, 2015

On March 21, 2015, my son, and I purchased a 2010 Mustang Convertible from this dealership. Premise, my husband was a little concerned with actually purchasing the car before the number of things that were going to have to be repaired by the service dept. were completed, but Chris Bell, Finance Manager, reassured him that we were not dealing with a backwoods used car sales lot; that we are HENDRICK and that we stand behind our product/work done. One of the items on the list of things to be repaired was the air conditioning. Being that it was an unusually cool Spring, my son did not have to use the air conditioning until mid April. Thats when he discovered that it was not cooling properly. He made an appointment for May 8th. He was told to be there at 7:00 a.m., when in reality the mechanics do not start until 8:00 a.m. After spending more than four hours waiting, he was told that the repair would cost $850. Of course, that was unacceptable and he tried to talk with his salesman, Mike Simpson. He was then told by the Service Manager that we could split the cost and that we were lucky they were willing to do that! Again, my husband had to get involved and since then has spoken with Jeremy Crook, Business Development, about 3 weeks ago and has been leaving messages left and right probably with everyone on their staff. The last call we had was from Jay Gunther on May 21st. He immediately returned Mr. Gunthers call and was told that Mr. Gunther was unavailable and so again, we wait. I would say that this is more than ridiculous and that their customer service leaves a lot to be desired. No one can make decisions and apparently they cannot return phone calls either. The vehicle was clearly not repaired correctly to begin with and once the condenser was replaced, they did not perform a leak check. The only reason it appeared to be working was that they had recharged it with Freon.

Anonymous

May 4, 2015

Scott Tramell is very nice. Although we didn't purchase a car, he was very helpful. The one thing we did not like was the bringing out of several managers to "seal the deal". No matter how many times we said no, not as an effort to haggle but really ready to go, they just did not seem to take no as an answer.

TomG

Apr 10, 2015

After setting up an appointment, and after 27 hours I called to find out the status of my vehicle. I was told directly that they do not honor the appointments. The appointment sevice is "forced" on them by Atlanta, and in Hoover they completely ignore this. As several google reviewers have stated, this dealership does not follow through and is extremely unprofessional. I will NEVER use this dealership again, and it calls into question whether I will use any Hendrix dealership. Go somewhere else if you want to be treated fairly and professionally.

Man Truck

Mar 9, 2015

I traded my old 2500 for a new one. I'm certain they give me a fair price for my trade. I was unsure of this at first as I thought I could get more selling on my own. But that wasn't the case when they came back with the offer. I'm now happily driving my new truck and satisfied with my decision.

Like family

Mar 9, 2015

This service department made me feel like we had been friends forever. They welcomed me and kept me thoroughly updated on the progress of my car.My Tahoe is a 2006 so I expected to get under par service since I wasn't bringing in a newer vehicle.... But that wasn't the case. I got everything I needed at a fair price.

Mary

Mar 9, 2015

Really enjoyed my service advisor here. They were quick and easy to work with and helped me understand what was being done to my car. Trusted and reliable dealership.

ChevyTahoe

Mar 9, 2015

I bought my car here recently and had a repair done on it. They were quick and very easy to work with. I really liked the updates sent via text. They are a trusted dealership to do business with. I would certainly come back here again to service my car and buy again.

Meghan E.

Mar 4, 2015

Me. Bonner was extremely helpful from the moment I walked through the door. He got me in and out of service in what I would think is record time. All of the employees in the service office had a smile on their face and were extremely polite. Justin took the time to explain to me exactly what the mechanic did to my car and answered all of my questions. I will definitely recommend Hendrick Chevrolet's service department to everyone I know. A+ all the way.

Christie

Mar 1, 2015

We went pretty much knowing the car we wanted. After showing a picture to them they immediately knew which one it was. After all the paper work is done they go over everything in the car with you and show you how it works, which we thought was nice. Everyone was extremely nice and professional to work with. We would definitely recommend this dealership and will be back when we buy our next Chevrolet.

Sox fan 21

Feb 5, 2015

Thanks team Hendrick for helping me find my new Silverado. I will be coming back for service. Everyone was very helpful and out going.

Donna Kirkendoll

Jan 30, 2015

From the moment I walked in the door to drop my car off for repairs, until I picked up my car a few days later, I was kept informed at juncture. I was greeted immediately. Within minutes I had my rental car and the Hendrick and GEICO evaluated the damages with me. I was given an informational folder before departing. I received texts and emails that kept me informed of repair progress. As for me, I Hendrick will always be the place I go for repairs and, when the time comes, I will purchase a car from them. Another thanks to cars.com for providing real customer reviews. Your reviews helped me decide that Hendrick is where I should take my car. My experience was a 10+.

Greg young

Jan 25, 2015

Top notch service! Went above and beyond.The oil change took longer than expected but they were extremely busy and kept me informed.

Disillusioned

Dec 29, 2014

Traded in my car and bought a new car from Hendrick late on a Sunday evening. Because it was so late and the paperwork was not completed, they had me sign a loaner agreement and I took the car home with the agreement that I would come back the next day. Less than ten hours later and less than 20 miles on the car, I returned the next morning with the car before they even opened and told them that I did not want to purchase it. They had charged me for options that were not on the vehicle. When they would not agree to returning my trade-in to me, nor allow me to return the new vehicle, I asked to speak to the manager. The manager refused to meet or talk with me. I ended up losing several thousand dollars because of Hendrick's attitude toward customers.

MIKE

Dec 12, 2014

I WENT IN TO HAVE MY VEHICLE REPAIRED AND I STILL HAVE THE SAME ISSUE. ALSO, MY VEHICLE NOW HAS ANOTHER ISSUE THAT CAME ABOUT WHILE IN THE DEALER'S POSSESSION. THE SRVC MANAGER WAS NOT HELPFUL AT ALL AND CUSTOMER SERVICE WAS HORRIBLE. I WILL NEVER VISIT OR USE THE DEALERSHIP AGAIN NOR WILL I PURCHASE ANOTHER GMC / CHEVY PRODUCT.

Animehunter159

Aug 29, 2014

I came in to see a Black 2011 Chevrolet Cruze LTZ, and was shown a Cyber Grey 2013 Chevrolet Cruze 2LT. At first I was a little angry that the car I wanted to see was sold and no one told me, but the car I was shown ended up being better looking and having less miles. The starting point for pricing was pretty steep and I didn't want to purchase a vehicle that did not have premium audio, but the dealership gave me a great deal on my trade and dropped the price of the car to make it a great deal. After agreeing to have aftermarket speakers put in the car to replace the so-so factory speakers I had to accept the offer, and now I have a nice new Chevy Cruze that is not only pretty, but sounds great as well. The salesman Jeremy Ivey went above and beyond my expectations, he is not your typical salesman and was wonderful to work with. I appreciate the Location Manager Matt and the Finance Manager Dan doing what they could to make the process as easy and enjoyable as possible.

Bama Fan

Aug 19, 2014

Staff was very outgoing and friendly. They made sure that I got a great deal on my new Sonic. Thank you Team Hendrick.

Bama Fan

Aug 11, 2014

Very disappointed! Our daughter is a college student in Birmingham and received a Recall Notice on her Cobalt. I called and spoke with the Service Manager. He said he needed her VIN# to order the parts. I didn't have it handy at the moment and he said to call back. I called back and left the information on his voice mail. I have called several times only to be sent to his voice mailbox to leave a message to make sure he got the VIN# in order to order the replacement parts. I started this process back in April. I have not heard back. This is very concerning since without this repair, serious problems can happen (has happened) to the Cobalt. I don't want my daughter to have an issue, especially since she is out of state. Sad thing is, I use to work for the Hendricks Chevy here in Duluth and I told the Service Manager that. In leaving him messages, I left that piece of information as well, so he would remember our conversation. I would not recommend any service repairs at the Hoover location. The sales department may be good, but it's the service department that will keep you coming back to buy cars from the dealer in the future.