Used Cars for Sale at Hendrick Chrysler Dodge Jeep Ram Fiat in Concord, NC

Mad Pacifica Buyer

Jul 18, 2016

My experience here was the worst I have had at any dealership. I leased a 2017 Pacifica Limited 2 weeks ago. I filled out the paperwork and was asked about purchasing add on protection plans. I declined the plans, and when I looked at the paperwork and it seemed as if the plan was added in but was told that was not the case. After signing the paperwork I asked for a copy but was told I would get a copy when I brought my trade in so they could write down the mileage. I came to pick up the vehicle with my trade in and the interior was not the color we chose. After adamant dialogue that I was NOT going to take that color they agreed to put in the correct interior. I asked for a copy of the paperwork and was told that it was mailed. What????? How could you mail it prior to getting the mileage. Six (6) days passed while waiting for the interior to be changed, but NO paperwork came in the mail. When I went to pick up the vehicle they still did not have the paperwork I signed. I insisted that I was not leaving without some paperwork a manager printed me a copy (unsigned) with almost 3,000 in maintenance plans added on. Besides that when I was checking out the vehicle the stow away seats would not work (probably due to some loose connection when they changed the leather on the rear seats.) While the leather was changed to the black alloy the trim was still beige (horrible looking) together. They agreed to change the trim to match. I now have had the vehicle two weeks and cannot fold down the rear seats, still have no signed paperwork. I got my bill to pay the first note in 20 days however. Only contact I have with the dealer is when I Call them. What a joke. Should have went back to Honda or kept my Benz. I have a New vehicle that I cannot fully use. If things do not change I will address on another level.

rlz830

Jun 30, 2016

As a first time car buyer, I really had no idea what I was getting into. Tom Boyer and Robert Ginyard absolutely took care of me during this experience. After trying to work with a few other dealerships, I'm glad I stumbled upon Hendricks Chrysler, Dodge, Jeep, Ram of Concord.

Angel

Jun 24, 2016

Bought and traded my first car "on my own" in over 20 years. I initially visited a Jeep dealership nearer to me and they dismissed me. The employees at Hendrick of Concord-Mark Breeden (Sales), Tom (Management), Lee Brown (Finance) and Randy Hembree (Service) all treated me great respect. I've had a tumultuous year medically and they [Hendrick Employees] genuinely listened. Loving my new Jeep Wrangler Unlimited Sport!

Brandalyn Sachs

Jun 16, 2016

I have now leased two cars with Cory Lyle. I hope he never stops selling cars . Cory has made the car buying experience a fun and welcoming experience each time. It was nice that he remembered my husband and I and what are likes and dislikes are. It's like seeing an old friend every 3 years. Can't say enough good things about Cory or the staff at Hendricks. Thank you all! ? Brandalyn Sachs

rcook717

Jun 15, 2016

It was my first visit today and the service was beyond incredible! I had a minor issue with my radio and they were beyond cooperative and helpful. They got me an appointment the same day I called and the service advisor I worked with, Tom DeFeo, was beyond helpful! I will definitely be back; you can call me a customer for life!

walt.watson

Jun 12, 2016

Just bought a RAM 3500 DRW with Cummins diesel with an Aisin transmission. The truck was brought in from another dealer. Hendrick employees inspected and detailed it. I was surprised about some extras on the truck I didn't know about that didn't cost me extra. My experience from start to finish was awesome and the price was well below list. I worked with Tom Bryon (sales manager) and Leggy was the sales rep. Ryan Ellis is also a sales manager. Everyone I worked with was professional and very nice/polite. They went above and beyond for us. I definitely will return to them whenever I need anything.

rangerhawk

May 15, 2016

We purchased a 2015 RAM truck at market price. Salesmen were very professional during the transaction. However the truck was delivered dirty. We missed the dirt at delivery, as it was the evening and we had previously drove and inspected the truck. Bed liner was dirty and the interior door pockets and dash had not been wiped clean. Basically Hendrick's team did not prep the vehicle properly as promised. Very disappointing that I have to detail a new vehicle day after I purchase it.

MacA

Apr 24, 2016

I have owned fullsize pick-up trucks for several years now, but I had recently been thinking about purchasing an SUV. The Jeep brand has always intrigued me so I went to Hendrick Jeep in Concord to see what they had to offer. I had already done a fair amount of internet research, and based on the options I wanted and the amount of money I thought I could afford to spend, I figured I would start my looking at the Jeep Cherokee. I met with Paul Boyd when I arrived at the dealership. We hit it off right away. No pressure from Paul. He provided a lot of information on the vehicles they had available that might meet my needs. We started off looking at a nicely loaded Cherokee Limited 4x4. It had all the options that I wanted. It was very comfortable and drove awesome, BUT, the interior was a little too small for me (big guy). Especially, coming from a full size crew cab pick-up. So, Paul showed me a Grand Cherokee Limited 4x4. After driving this one I was hooked. The Cherokee was a great SUV, but the Grand Cherokee was "just right" for me! I got the feeling Paul knew that would be the case. He just didn't push me, rather let me find out for myself. The complete experience at Hendrick Jeep was one of the best I have had. I am sure all their sales associates are excellent, but I highly recommend calling ahead and asking for Paul. OK, done with this review.... time to go play with the "new toy"!!

ROGER

Apr 15, 2016

My SRT Charger shut off in Concord, NC on the way to the Auto Fair at the race track. I called AAA and had the car towed to Hedrick Dodge. Tom DeFeo, Service Advisor, said that they would work on the car within the next hour or two, and reserved a rental car and had an employee take me to pick it up. He called a few hours later to tell me the car was repaired and to take my time at the car show. Six hours from home, trying to get to a very large show and a problem with my car. All was taken care of in a few minutes. I could not have ask for anything more.Thanks Tom and Hedrick Chrysler Dodge.Roger BeardBunker Hill, WV

E & C Dubois

Mar 28, 2016

We were very pleased with the employees at Hendrick Chrysler, when we were looking for a new vehicle.Scott Codespoti was courteous, friendly and most informative. He was very thorough when he explained all the ins and outs of the latest technology our Chrysler had to offer, without making us feel rushed.When you need a qualified, most informative sales consultant, ask for Scott Codespoti.E & C Dubois

Jeepreviewer

Mar 27, 2016

Went to view a wrangler listed with an Eprice that wasn't explained to me before I was there. The jeep was marked at 40,000 on the window sticker and when making an offer they jacked the price up saying the sticker was incorrect and when I tried to explain they got defensive trying to make excuses. The demeanor of the sales associate went from super nice to totally rude by the end. I walked away went to Gerry wood in Salisbury had WAY better service, and got a way better price which includes free lifetime oil changes. Don't Mess with Hendrick they are not willing to negotiate realistically and make you feel likeA crook for offering a fair amount on a new wrangler.

victorrobinson

Mar 21, 2016

Sales and desk team worked to find the right price in a vehicle that met my specifications. Friendly staff and Service team. I would definitely recommend to friends and family.

osiyolittleturtle

Mar 15, 2016

YES...FAMILY! Our experience with Francina, Derek & Stan was like coming home! Kindness, respect, laughter, and honesty! We love our 2011 Jeep Liberty Limited! They've earned us for life!! Thanks so much.

Kerry P

Mar 14, 2016

Yes, the Sublime Green Hellcat and the new model Daytona were fabulous cars to see but they were not my reason for visiting Hendrick Dodge. My wife and I went there to test drive a Promaster City Wagon. I wanted her to see the vehicle.When we got there we were put in touch with Mr. George Bethune from the commercial sales department. George was very attentive and kind to us.One of the "Mysteries" I needed to solve with this vehicle had to do with the electronics of the vehicle. I needed to know if the long antenna on top of the van could be replaced with a shorter mast so that I could park it underneath my 80" carport. The van itself is 74" from the ground up to the high center but the mast, laid completely back (it moves a little) had a clearance of about 83". Backing into my carport the mast was going to catch and then bend severely to the point of perhaps snapping (it's fiberglass wrapped in thin and thick wire). So I needed a shorter mast and George was very helpful in solving this issue. He was very patient with us. I wasn't going to buy now and find out later I had a problem with parking. I could not modify the carport (aluminum and steel).I did not buy the van at Hendrick Dodge. It was not the exact model I was looking for. George was very helpful and even said he could probably find the van in the color and features I wanted at the port but I still wanted to shop all the dealers around so we said thanks. If Hendrick had the vehicle in the color and features I was looking for I would have been more than happy to buy from George. He knew his product very well and he was a kind easy gentleman to converse with. No aggressive pressure. If you're looking for a commercial vehicle or two or ten...George is the person to look up at Hendrick Dodge. No doubt about it. Thanks George for all your help.Kerry P., Charlotte, NC

Baseballfanatixx

Mar 8, 2016

He was thoughtful and helpful. Sat with me throughout and kept me informed. Lee Brown was helpful and friendly and very efficient. I would buy there again. I love the truck.

sbutler12

Mar 7, 2016

Gerald Hollis was a pleasure to work with. He had good manners. He made the sales process smooth and kept us informed throughout the whole process.

ktaylor9

Feb 17, 2016

Had my Jeep serviced and the experience was awesome. Typically I go to a different dealership that is closer to work, but Hendrick is closer to my house and after this experience I will keep coming back. They called me to inform me of any issues before ever moving forward with anything, always keeping me informed. I had very specific requests and they followed through will all of these requests (which doesn't usually happen when I go to other dealerships. Usually 've had to go back and make them fix things because they didn't do what I asked). They advised me of an issue and I made another appointment to have it fixed. Again they were amazing and my Jeep is running like new. My service advisors were Kaylan Ryon and Matt Trenary and they both were great. They listened to my requests and made sure everything was handled properly. I highly recommend them and the service department.

Dodge4life

Feb 17, 2016

I've had a difficult time with Hendrick recently, however the sales manager Kristin Lents has made every attempt to rectify the situation. While I'm still on the fence about purchasing a second vehicle from this dealership the overall culture is that they do care. There is always some bad apples in every bunch, but the competent management of the dealership will ensure customer satisfaction. Overall a great dealership that will actively work to solve conflict in customer relationship management.

Disappointed

Feb 2, 2016

Bad experience. They messed up, was in the place all day

Rickyc19

Jan 16, 2016

Went in on a Saturday and found a car I was looking to buy. Price looked good and test drive went well. After filling out a finance application they come back and tell me the price on the car ON THEIR LOT was incorrect. They wouldn't honor it. People spend all day trying to get a price lower than what's on the car and I couldn't even get the price they list. I was disappointed and surprised a dealership like this would pull something like that. People I dealt with were really great, just ineffective on delivering in the end. Find yourself a dealership with some integrity and pass on this place.

Auto_Expert

Dec 6, 2015

The whole buying process took a whopping 6 or 7 hours. Took a lot of negotiating but over all they eventually gave me more for my trade than any other place would and sold me the car I wanted at a good price. This is a very busy dealership though so don't be in a hurry. Communication outside of the dealership is slow (email, call backs etc) so if you want to get things done you have to go there. And even then they are slow! They need to get up to modern times on this. Lots of deals done on the phone guys...just get yourselves up to date on this process. I would buy from again. One other HUGE plus about these guys is they are open on Sunday. VERY smart!

Har

Nov 25, 2015

The only problem I had was we owe I was called from the dealership to make a appointment for install we owe parts they said that it would take two days and it wasn't finished until the end of the third day although the supplied me with aLoaner

Daedae

Nov 17, 2015

They had the truck I wanted in the color is wanted. With all the options I wanted. And gave it to me at the price I wanted! Cory Lyle is the man!!!Dave P. from Midland

Happy customer

Nov 16, 2015

I discovered Hendrick of Concord through the Autotrader online. I had spent a lot of time researching for a Dodge Challenger. I visited the dealership and meet their product specialist Omou Jalloh aka O. She was very patient, easy to talk to and informative while showing me the car. She worked on getting me the best price. After I purchased the car I had a question about it, so I called O the next day on her cell phone, not realizing that she was not a work. She was very willing to help with my question on her time off. She is a dedicated employee and a pleasant surprise. Thank you, O!

brein

Nov 12, 2015

We purchased a 2015 Dodge Durango R/T from Jason Tarlowe at Hendrick Dodge Jeep Ram of Concord and had our best "dealership" buying experience. He was extremely knowledgeable and made the entire experience from walk-through to test drive to trade in to negotiations easy and seamless. I would highly recommend this dealership, and definitely this salesman!

McCarthySP

Nov 12, 2015

I had previously been renting cars for seven months because of the negative experiences that I previously had with car dealerships and even more so with a Hendrick dealership at a different location. Needless to say I was reluctant about even wanting to step foot in the Hendrick CDJR of Concord, but I'm glad I did. Robert Boyd made the buying process easy and he was professional, personable and very proficient at completing the sale. It only took a couple hours until I was driving off the lot with the car I wanted.I would highly recommend purchasing a vehicle at Hendrick CDJR of Concord. They won't waste your time like many dealerships typically do.

brein

Nov 12, 2015

We typically dread going into a dealership to purchase a new vehicle, but Jason Tarlowe made this experience great. He was extremely thorough and knowledgeable, and he facilitated the entire process from vehicle walk-through, to test drive, to trade in, to purchase with ease. NOT your typical car salesman at all. Would DEFINITELY work with Jason and Hendrick of Concord again.

whiskey36

Nov 11, 2015

We were very pleased with the service we received in the process of purchasing the 2015 Dodge Challenger. They were willing to work within our budget so we could purchase the vehicle we wanted.

Catdaddy1

Nov 9, 2015

I got a mail offer and went to the dealership was greeted with a smile and a very warm welcome. Spencer Boyd was the employee that I dealt with the dude was cool he helped me find the car that was right for me I don't buy cars every day and he made it easy the staff worked with me and I bought my first brand new car and am very happy with it

jeep

Nov 6, 2015

My wife & I set out shopping for a car for her, and had several other dealerships lined up. Hendrick Jeep showroom was very busy that afternoon so Victor, a sales manager, met with us personally and talked with us until a salesperson was available. Lashanda Preston introduced herself to us a few minutes later and was very accommodating, straightforward and helpful in out buying experience. We had friendly negotiations with Victor and Lashanda and left the dealership new owners! I think one thing that makes the dealership work is that the salesperson is paid salary and not straight commission. Working out the financing is always stressful (it is about your money!) however the finance manager we worked with, Stanley Boyd worked out the details without pushing unwanted packages on us. We highly recommend this dealership - specifically because of these three individuals.Greg B.

MTE

Nov 4, 2015

We worked with Brandon Bates and Tom Boyer primarily and the buying experience was great. Very smooth process, good deal for the vehicle we purchased and excellent customer service from everyone in the building. This was our second vehicle from here and while we shopped other dealerships each time, these guys stood out above everyone else both times. I would recommend them for your car buying experience.

New Ram Owner

Nov 4, 2015

Super team! Shopped 2 other dealerships before coming to Concord. After arriving at the dealership to take delivery, the first dealership waffled $5,000 on the price even AFTER agreeing to terms before I arrived! Second dealership offered $6,000 less on my trade-in that the first one did! Clearly, all dealerships are NOT the same. The team at Hendrick Ram (Joe Owens and Paul Boyd) not only gave me the VERY best deal I was going to find anywhere, but treated me with respect, dignity, and just basic common courtesy. Integrity goes a long, long way, and there are still dealerships in the business, in 2015, that think all customers are stupid. Spare yourself the pain and make the trip over to Concord.

Ram Fam

Nov 3, 2015

I sent an Internet request in at 2PM for a lease on a Ram 1500 and in less that 30 minutes Cory Lyle had provided me with a monthly payment that I was extremely pleased with. So pleased that i started giving Cory all my information to start all the paperwork.When I got to the dealership, Cory was waiting for me, keys in hand to my brand new 1500. We sat and talked for 10 minutes, the General Sales Manager, Joe Owens, came over and thanked me for my business and welcomed me to the Hendrick Family. I went back to finance and Stan Boyd had me in and out in 30 minutes.I've bought a few cars online, however; this was by far the best experience ever.

Doug0471

Nov 3, 2015

Joe Owens and Mark Breeden were both a pleasure to deal with making the overall experience with Hendrick Dodge the best buying experience I have had!

Bstrong

Nov 1, 2015

Worked with Cory for a long day at the dealership to get me in the car I wanted at the price I wanted. All staff were very friendly and sales staff was honest throughout. Stan was great and worked through the paper work very quickly and answered all questions I had expertly.

EricaAnn88

Oct 30, 2015

I was able to find my car online and work out a deal over the phone. I went to the dealership and signed my paperwork and picked up my car. The process was very quick and painless! :)

Pastaman58

Oct 30, 2015

Jason was a great salesman he battle for me to get me the best price on my trade in he was honest and straight forward good experience

joerebel

Oct 28, 2015

best experience I have had buying a vehicle. Jason was great in every aspect. he did not pressure or rush me to make a decision. he took his time and showed me what he had in stock and let me take as much time as I wanted. even negotiations did not take long which was great. I will definitely go back when I purchase another vehicle.

DDE47

Oct 27, 2015

They were professional, considerate of our time and very direct and answered all questionsThey did exactly what they promised. We highly recommend this dealership and this salesman!

snardey69

Oct 21, 2015

Bought a 2015 Ram 3500. Dealt with Scott Codespoti. A true professional and super courteous and knowledgeable. Spent a lot of time with Scott prior to buying my truck, especially him knowing exactly the type of truck I needed for towing. A gold star for Scott and true professionalism for the dealership.

Michael1234

Oct 19, 2015

I was blown away by the difference in the customer experience offered by the very friendly, very experienced staff! The sales team actually wanted to try and sell me what I wanted, instead of trying to sell me what they wanted me to buy. From beginning to end, great customer experience and will have my business for a long time to come!!

phalfmann

Oct 16, 2015

I live in Massachusetts and on the Saturday before Columbus Day I towed a Uhaul trailer to Charlotte NC to visit family. I had learned the lights on the trailer weren't working so I checked the hitch plugs to find no power and no blown fuses.I walked into Hendrick Jeep on Saturday morning and explained if I didn't get the hitch wiring to work, it would cost me over $200.00 to leave the trailer. They were completely booked but said if I left my jeep they would see if they could fit it in. Later that afternoon, Service Advisor Tom DeFeo called to say they found the problem and fixed the wiring and asked me who installed the hitch. I explained I had it installed at Harr Chrysler Jeep in Worcester MA. He then said that because I went to a dealer I had expected it would be done right and it should have been. He then said he would not charge me the normal $175.00 to install a towing module and program computer to recognize the hitch, which is what Harr did not do. He designated the work under warranty, said there was no charge and I could pick up any time. I can't say enough for the integrity of Hendrick Jeep in Concord, NC. Knowing I lived 800 miles away and would likely never return for service, they went above and beyond my wildest expectation. I had originally picked Hendrick because my daughter-in-law's sister took her car to Hendrick Volkswagen exclusively. If you ever are in need of service in the Concord, NC area, don't even hesitate to go to Hendrick Jeep. I have never had an experience at a dealership like this before.

Doc

Oct 15, 2015

The sales team were happy to help me with my purchase by phone because I work out of town and time was short. They were honest and straightforward and when I arrived at the dealership completed the transaction like a Hendrick Motorsports pit stop! Thanks to Randy Barber and Sam Boyd in particular!

JimS

Oct 12, 2015

As a retired VP of Sales, I would highly recommend Rick Sayward as your go to salesperson. He was very professional and knowledgeable. There was never any high pressure tactics and his suggestions to meet my interests were right on the money. Even the F&I guy Stan was great- no and I mean no high pressure tactics. While buying an auto is never a pleasurable experience this group made it painless.

Megan1113

Oct 11, 2015

I had built a Dodge Durango on the dodge website and it matched perfectly to a Durango on their lot. I made an appointment at 10am I was quickly greeted by the man I had an appointment with and he said he had a meeting and that I would have to be assisted by another salesman, Spencer. They were very quick to get the vehicle pulled out front and let me look through it. The salesman answered every question I had and he was just an all around great guy! The finance guy seemed kind of pushy and rushed when I asked some questions, but we ended up with good terms and I came home with a new car that I love! This was also the fastest car buying experience I've ever had! I was in and out in about 4 hours, including paperwork and all the boring stuff. I would definitely recommend the dealership, especially if they had the salesman that I had!

Purdy

Oct 7, 2015

My family and I worked with James Rabar and I have to say that he is the best sales person ever!I came in the dealership thinking there really is no way that I was going to get a new vehicle, which I needed really bad!! James went about and beyond to help us out. Thank you Hendrick for hiring top notch people!!

Sholbr5

Oct 3, 2015

I'm writing this as a sit at Hendrick. I'm working with Tom Boyer, and he's been very helpful, patient, and nice. Compared to the local dealerships, their prices are a lot better. He's spent a lot of time finding me the perfect car and getting me an affordable payment. I'd definitely recommend them.

wm5893

Oct 1, 2015

I am from north Carolina I now live in Colorado part time. I have been talking with Lashanda Preston for a month about the jeep saraha. When I came in to Carolina I met with Lashanda and we test drove some jeeps and until I found the one I wanted she was with us through the whole process. I was also very happy with the floor sales manager Jerry. He also helped with making sure we had the jeep that we wanted and another thing I liked about the dealer was they are not there to get in your face and starting to put pressure on you to just buy something.They went out of their way to make sure we got what we wanted not what they wanted to sell. Will be back for our next vehicle there

Cle2015

Sep 28, 2015

From the moment I walked through the door, I was treated like family. Thank you to all of the staff. It was a pleasant experience!

Jacquelyn Clayborn, Omou Jalloh, Victoria (Finance

Sep 26, 2015

Jacquelyn Clayborn worked really hard to get me where I wanted to be on the vehicle I chose. After Victoria finished the deal, Omou Jalloh was awesome as well. My experience was wonderful and i highly recommend them. Purchased Ford Focus - Used

AshleyA

Sep 25, 2015

Jacquelyn Clayborn worked really hard to get me where I wanted to be on the vehicle I chose. After Victoria finished the deal, Omou Jalloh was awesome as well. My experience was wonderful and i highly recommend them. Purchased Ford Focus - Used

hunterp7

Sep 23, 2015

I had a great experience with Hendrick Jeep of Concord. Specifically Scott Spainhour. Buying a car is usually very stressful for me - but Scott made it a great experience for my whole family. He is extremely knowledgable about Wranglers and is also very good with kids - if you are bringing them along to shop.

hunterp7

Sep 22, 2015

I had a great experience buying my first Jeep here. Scott Spainhour was very helpful, friendly, and knowledgeable. He took the time to share his experience as a jeep owner - tips, tricks, etc - and was very patient as we carefully considered all our options. He also was very nice to my 5 year old son who was just as excited to buy a Jeep as I was. I can't say enough how much I appreciated his level of service and care. Lee Brown and Mark Wright also helped me with financing and showed me many different options, and were patient and not pushy when I ultimately decided to finance through my local credit union.

Escherner

Sep 21, 2015

I had a GREAT experience at this dealership. I was hunting without my husband for a car and this was my first time doing so. For that reason alone, I was nervous, but not once did I feel pressure with Tom. He was genuinely interested in helping me make the best decision. There was never any "back and forth" haggling, and he never made me feel like I should be grateful for his hard work. Because he knew I couldn't make the decision by myself, he let me leave. He also knew that there was another car we were considering from another dealership. After I left, I went to that other dealership, and I must say I was never treated so badly. I couldn't believe that there are dealerships out there that still operate as if this was thirty years ago! I felt trapped at the OTHER place, but my only saving grace was Tom's text, asking me if there was anything he could do for me. I was so happy to return , and we finished up our transaction with ease. I would highly recommend!

Buyer

Sep 20, 2015

My husband and I purchased a new car at Hendrick Chrysler Dodge Jeep RAM of Concord. The sales team really make it happen! Sales man Carl Barrows was really nice at all the time especially with my children ( he even took my boys for a tour to see some fancy sport cars). We had a great experience overall.

Buyer

Sep 20, 2015

My husband and I purchased a new car at Hendrick Chrysler Dodge Jeep RAM of Concord. The sales team really make it happen! Sales man Carl Barrows was really nice at all the time especially with my children (he even took my boys for a tour to see some fancy sport cars). We had a great experience overall.

Molly Anne

Sep 18, 2015

I had a wonderful experience here, mainly because my salesman Barry Rimer was so excited to help me, and beyond helpful. As a first time car buyer, I was a little lost but Barry walked me through the process at my own speed and didn't push a purchase on me. He even went to a sister lot to get a car I was interested in so I could test drive it. Barry also helped me communicate efficiently with the finance department, because I had a very unique financial situation. While everyone at the dealership was overly friendly, bringing us snacks and drinks during all the paperwork, Barry went over the top to make sure my experience was enjoyable. I got a great deal on the car, and the process was a pleasure. I would highly recommend this dealership to

mollykight

Sep 18, 2015

I had a wonderful experience here, mainly because my salesman Barry Rimer was so excited to help me, and beyond helpful. As a first time car buyer, I was a little lost but Barry walked me through the process at my own speed and didn't push a purchase on me. He even went to a sister lot to get a car I was interested in so I could test drive it. Barry also helped me communicate efficiently with the finance department, because I had a very unique financial situation. While everyone at the dealership was overly friendly, bringing us snacks and drinks during all the paperwork, Barry went over the top to make sure my experience was enjoyable. I got a great deal on the car, and the process was a pleasure. I would highly recommend this dealership to anyone.

brittlewallen

Sep 15, 2015

Hendrick is a great dealership with awesome selection that is enhanced only by their AMAZING staff! Carl and Jackie really went above and beyond to help us find the perfect Jeep for me and they went even further to make us an offer we couldn't refuse. Victoria and the rest of the finance team really made the paperwork process painless, topping off the perfect experience. I have been driving the same car (that was a used gift for my 15th birthday) for almost 10 years, so I was not looking forward to muddling through the typical dealership experience. The Hendrick staff made sure that our experience was nothing short of perfect - from offering drinks and snacks to making the deal, the Hendrick experience has redefined the typical dealership experience for us. We will DEFINITELY be shopping with them again. Thanks Carl, Jackie, Victoria, and the rest of the team, y'all rock!

ja1234

Sep 14, 2015

All sales staff were very helpful and they made buying a car so easy. They went the extra mile to find the exact vehicle that I wanted.

JC

Sep 12, 2015

We had a very good experience with sales employee, "Brandon Bates"! He made my trade-in and new car purchase easy and breezy delivering exceptional customer service. He didn't just try to sell me a car, he focused on my needs specifically.

El

Sep 12, 2015

Tom Boyer was awesome! Thank you so much! I am so excited about my new car and he was such a nice and down to earth guy! The whole experience was not a typical " car buying" one at all. He totally had MY BACK!

JC

Sep 12, 2015

Purchasing a new vehicle is a big decision. I was fortunate to work with an honest sales man. I left the dealership feeling confident and valued. Thank you Brandon! Love my new Jeep!

Brian & Patti

Sep 8, 2015

We enjoyed working with Jonathan DiCiasare, he was very helpful and kind. The finance department wasn't so great!

bigjims50

Sep 8, 2015

Dear Tom and Victoria, You two were a great team together. You made me and my wife very comfortable and welcome while we were there. We wanted to thank the both of your for your excellent experience you gave us. Thank you once again for all your kindness you showed us.

jesssigmon

Sep 8, 2015

We had the best buying experience ever at Hendrick Dodge all thanks to Spencer Boyd. He was very well educated in Dodge Challengers and other vehicles which made our buying decision so easy. He managed our paperwork so well that total time was maybe 2 hrs and we drove away in our FIRST brand new family car! The quickness of the paperwork was greatly appreciated because we had our 3 yr old daughter! We love our new car and all thanks go to Spencer Boyd and the team players at Hendrick such as Paul Boyd and Victoria in Finance.

Pdybul

Sep 7, 2015

My wife & I were in town for the Richard Petty Driving program. In between sessions we decided to stop in Hendrick Auto Plaza for a little muscle car test driving. During which we were introduced to Lee Wells and Jerry Birenbaum. After a lot of driving, talking and negotiating I cancelled our return flights, bought a 2013 Sparkling red Dodge Challenger and committed to the drive back to Wisconsin. What fun! Both Lee & Jerry were fantastic to work with! They went out of their way to keep us comfortable and engaged in the buying process without being pushy. We had a great experience and will remember this particular car purchase forever.We drove home via, blue ridge parkway, tail of the dragon and Million Dollar Highway. I wouldn't hesitate to fly down for my next car purchase!

ehelak

Sep 6, 2015

Todd helped me out a great deal. I wanted to trade in my 2012 Jeep Patriot for a Wrangler without putting any money down or upping my payment. I had been to other dealers and they were unable to get me where I needed to be on a new or even used model. Todd worked with me and got me into a brand new model! He was awesome. Not pushy, just there to get me what I wanted. Awesome experience. Couldnt be happier.

Malcolm J

Sep 4, 2015

We have an used Chrylser Mini Van. It has been giving us problems recently. We decided to take it to a dealer, boy did we choose the right one. Tom Defeo is the service rep we met on arrival and from there we have been in good hands. He has taken the time to put us at ease. Never have I had an experience with a mechanic, service rep, or saleman for that matter where I felt they had my best interest at heart. Tom kept us in the loop never did he make a decision without our consent. He gave us quotes, possibilities and options. Now get this...They fixed what they could and let us know to dig deeper into the problem would probably cost us more than the van was worth(it has over 200k miles)I appreciated that honesty and condor. You just don't find that today. The van of course runs better than it did and we're completely satisfied with service providedThis may sound like a cliche but -Tom made us feel like family. My hats off to Hendricks Concord. They're hiring the right people and have created an atmosphere for excellence.

Ems2289

Sep 3, 2015

Being that it was my first car buying experience I was nervous and anxious to begin this journey. However, those at Hendrick Chrysler Dodge Jeep were professional and patient with me. I ended up walking out with my dream car and paying what I wanted for it. Very reasonable, respectful people looking to help those find what they are looking for!

THOMAS GREEN

Sep 2, 2015

gREAT PROFESSIONAL PEOPLE, I HAD GOALS IN MIND AND THEY DID NOT PRESSURE ME INTO BUYING, AND KEPT MY GOALS MY MIND AND MAKE SURE THE DEAL WAS MADE. SALEMAN JAMES RABAR WAS VERY PROFFESSIONAL AND HELPFUL WITH MAKING THE DEAL. GREAT SALEMAN AND NICE GUY.

Ana S.

Aug 31, 2015

Thank you to Hendrick dealership and Tom Zulli for making the car buying process stress free and ideal. I got the car I wanted and more for the best deal I could get in town. Tom and his manager took the time to listen to what I needed and wanted and found the perfect car and deal for me. I couldn't be happier with the service and attention I got. I highly recommend them to any body looking for a car. Thank you!!!Ana S.

Bev. Blankenship

Aug 29, 2015

Came into Hendricks for repair on my Jeep 2013,met Lashanda Preston just walking through parking lot!! She was so kind and ask if I needed any assistance,it was obvious she was headed to another task, but we started talking and to my surprise not only did I gain a new Jeep 2015, but gained a wonderful friend as well, she was never pushy!!! rude or in any way shape or form or push me too do anything I did not want too do!! The staff was so great to my15 Y/o daughter!! They made an awesome impression on her!! So with that said I can only hope you would choose Hendrick as your next choice for buying a new vechicle!!!

onebeachcowboy

Aug 24, 2015

Let me start by saying that I HATE the process of buying a new car. With everything else in life that you buy, the price is clearly listed and that's what you pay for it, but with car buying, the listed price is always jacked up and you have to haggle and negotiate for a decent deal. We had spent several weeks searching at numerous car dealerships in Charlotte, Rock Hill, Concord, and the NC triad region. Almost everywhere we went, we had to deal with "cheezy" sales people that had the stereotypical "used car salesman" personality, even though we were dealing with reputable franchise dealerships and looking at new cars. Most of them gave us a condescending attitude when we tried to negotiate and said "this is the final price, as low as we go", only to call us back the next day to offer a better deal on what had been the "final price" the day before. All that being said, we did NOT get that treatment at Hendrick Jeep in Concord. We were treated with respect and courtesy throughout the entire process. Spencer Boyd was our salesman, and he did a great job of assisting us with making our purchase of a 2015 Jeep Cherokee Trailhawk. We felt like we got a good deal on the vehicle, but what really made us decide to purchase from Hendrick Jeep was Spencer and the way that he treated us. Will def look here again the next time we purchase a vehicle.

Gabby1234

Aug 21, 2015

VERY TRUSTWORTHY. Tom and Matt did a very good job of telling me what my car needed. Great follow up. I will buy my next car there because of them.

me

Aug 21, 2015

Tom Boyer was excellent and very personable while working with us. I generally dislike dealing with the car buying process but Tom made it much easier for me.

Alex1311

Aug 18, 2015

Customer service was excellent. Typically car business people have a negative stigma, but these guys are the opposite. Worked with Randy, outstanding salesman. Addressed all my needs and concerns and gave me useful information on the Wrangler I had come searching for. Bob and Tom, both are managers. Also treated me with respect and very approachable, gave me a fair deal. I did not end up buying the Wrangler (yet) but I will definitely come back to these guys and would recommend to anyone.

back2bmw

Aug 18, 2015

Tom was great to work with. He was patient and willing to work with us to get all of our questions answered. Overall, Tom made this car buying process one of the better experiences I have had at a dealership. I would definitely work with him again and recommend him to family and friends.

abf2015

Aug 10, 2015

Recently took my Jeep in to get serviced. Very impressed with the customer service I was provided. Friendly staff, educated, and preformed services in a timely manner. Definitely going back for my next tune-up.

shariabu1

Aug 9, 2015

Tom did an excellent job, I am new in the area and gave me the confidence learning to drive in the area. He has good people skills. I may have some other family moving to the area and if they are in need of a car I will recommend Tom.

Beam1

Aug 4, 2015

Recently had my car serviced with Hendrick and was very impressed. All of the staff was friendly and my service was performed quickly and in the time they told me it would be! I wasn't treated like a number and I like that. Thank you to my Hendrick service department! See you next visit!

JohnnyG

Aug 3, 2015

Tom Boyer helped me find a new truck..he did an exceptional job finding a truck that fit my needs. I was in an F150 Lariat and I am now driving a Ram 1500 limited... Tom asked me a few questions looked at the truck I was driving and told me he would be back in 5 minutes with the perfect truck for me. I had no intention. Of purchasing a truck that day but ended up driving a new truck home happy as a clam...

blarock

Aug 3, 2015

Bought a brand new jeep from Jon Diciasare, not pushy, very knowledgeable about all the vehicles, helped me keep all my options open and answered every question during the process.

LijahB

Aug 3, 2015

I came in for service and was impressed with the Quality of care I got regarding my car. Everyone was polite and my repairs were done in a timely matter. Will come back for all my service needs!

Natejk

Aug 1, 2015

Really bad experience with this dealership. Called Friday to set appointment to see a specific truck. They told me they had it at 8:45 pm drove three hours to the dealership got there at 9:45 and they said they just sold it. Never got a call or email after I let them know I was coming from far away. All they said was we are sorry. Took my business to another dealership and ended up with a new truck.

Happy father

Aug 1, 2015

Tom Boyer and the whole dealershipHelp my son with is first Jeep They were all helpful knowledgeable and caringHe got hungey and they found him pizza alsoChris Little

aclay23

Aug 1, 2015

I met Scott at the dealership and instantly felt like he was a good guy. He took plenty of time to make sure everything was taken care of and went above and beyond to make my first car buying experience a good one.

CGraham

Jul 28, 2015

Very friendly staff! I would highly recommend this place to friends and family. Paul Boyd definitely knows how to the get the job done!

The hartsell's

Jul 28, 2015

Randy barber took his time and showed us a number of vehicles until we found the right car. It was very hot that day yet he stuck with us and was a great help.

Carbuyer26

Jul 20, 2015

Went in to buy a used Grand Cherokee. I was told that the Cherokee was more in my price range because the Grand Cherokee I was looking for come with higher miles. Agreed to take the Cherokee for a ride and did not enjoy it. Before I got into the car, I was asked what was the purpose of my visit? Was I buying today or just looking. Why would you ask that question? After my test ride and me telling the sales associate I was not interested, he told me that he wanted to double check that no used grand cherokee's came in the last two days, because he wasn't working? Really, because we spent about 40 minutes prior to the test drive looki b g through his used inventory. The topper was that he came ba k to me and said he might have a vehicle that would fit my price range in the lot. Assuming that, I figured he might have a grand cherokee. I walked outside and he tries to sell me a chevy equionix. This guy never listened to me, was just trying to sell me something. It was clear it made no differenCe to him, other than me being just another commission .

dwat0509atgmail.com

Jul 19, 2015

My first experience with Hendrick was when I made my first oil change appointment. When I called they told me I really didn't need an appointment because it doesn't take long and I would be in and out in about 20 minutes but I insisted on making an appointment since I was driving all the way up there from Ft. Mill. I waited for an oil change for over 3.5 hours. Yes, 3.5 hours.Second, have had 2 issues with my BRAND NEW Jeep in the first 3 months I purchased here. First issue, I called and spoke to someone and I was told I couldn't get an appointment until 10 days later. Second issue, my doors wouldn't lock. I called and was rerouted 4 different times to a receptionist. I left a message with her stating my issue that my doors wouldn't lock and I was going out of town in 1 hour and I needed someone to call me back ASAP. After NOT receiving a call back 1.5 hours later, I drove up to Hendrick and was told my doors not being able to lock WASN'T a safety issue and they wouldn't give me a loaner and wouldn't be able to look at my car for at least 2 hours. After leaving with the faulty locks to drive out of town, I received a call 3.5 hours later in response to my initial call. They had NO idea I was there, reported my issue and left. Will NEVER buy another car from here and will NEVER recommend anyone else to buy here.

Turtlester

Jul 16, 2015

I was in search of a new work truck and was recommended to try Hendricks dodge. We went up there. First off I've been to alot of dealerships and this one by far is the most organized and we'll kept that I've seen in a very long time. Soon as we got there we were welcomed by the staff and asked if we needed help. We said just wanted to look around. Now most dealerships would try to push you into something by now but not them. Very polite and said with a smile. If you have any questions we're happy to help. And with that my brother and I looked around the lot at your own pace. Found a few trucks we liked. Then we went to find a staff member to take to. All in all a very smooth and helpful dealership. They worked with us and helped me get into a new 2015 ram worktruck. I'm very pleased with them and will do business with them again.

Mike

Jul 14, 2015

I would recommend Tom Boyer if you are in the market for a new vehicle. He was very helpful in helping us purchase our new vehicle. He went above and beyond to get us what we wanted.

Rece

Jul 13, 2015

I leased a 15' Dodge Durango with Hendrick Chrysler Dodge Jeep Ram of Concord on 7/10/15. I not only had the most comfortable experience, my Associate Dustin Griffin was very knowledgeable, informative, and pleasant throughout the entire time. I would recommend anyone I know to go to this dealership. Each and everyone of the staff members were outstanding. I promise in the near future I will be back to do more business. I'm actually still at a loss for words of how pleasant my experience was! Dustin deserves a raise and some. He was literally the best salesman I have came into contact with. He went above & beyond to make sure I was satisfied with my lease purchase.

Paul

Jul 3, 2015

Purchased a new Dodge Ram pickup after a poor experience with a Ford dealer. Richard Sawyer is by far the best salesman I have ever dealt with in a vehicle purchase. There are no high pressure tactics or tricks. Took all the time I needed to explain various model years and deals available. Very pleased with this experience.

mary.surgeon

Jul 1, 2015

Lashanda has been wonderful in helping my husband and I with our car buying process. She helped us trade out of our 2013 Grand Cherokee into and brand new 2015 with more bells and whistles.

danielle.kherron

Jun 29, 2015

As always Great Service all around. Came in for an oil change and to look at a truck. Mentioned the truck and where taken out to look at it and fell in love with it. Bought my Dart in 2013, and just bought the 2007 Dakota. From the time we drove on the lot to the time we left, service was Great and never pressured to buy. Always felt welcomed and part of a BIG family when having any service done on my Dart and look forward to the continued Great Service with the Dakota.

Maggie

Jun 29, 2015

I don't know why I wasted my time with the four different Triad area dealers. Hendrick has the best customer service, selection, pricing and the very best sales team. If you don't live in the Concord area, it is well worth the drive. Many thanks to Stan Boyd (1st phone contact) and Tom Boyer (Sales guy) for making my purchase seamless. I am so glad I made the drive to Hendrick in Concord!

Citigurl

Jun 24, 2015

We popped in to look at mini vans. We were fairly particular about what we did and didn't want. Our salesman, Todd Testa, worked hard to find just what we were looking for in a van. There was a "hiccup" along the way but a resolution was quickly found. All in all, we are very pleased with our new van.

Lee3040

Jun 24, 2015

Exceeded our expectations......................I take great pleaser in writing this review for Hendrick Chrysler Dodge Jeep RAM of Concord. I knew exactly what vehicle I wanted prior to coming to the dealership. Seen it online, came to the dealership and was helped by Mr. Brittain Staton. I told Mr. Staton what vehicle I was interested in, he whipped out his smart phone and ask is this the one, I replied yep. Two minutes later he brought the vehicle to the front of the dealership for my wife and me to see. I must say Mr. Staton was very confident and knows how to communicate to and deal with our needs. Within 10 minutes of talking to us he knew he had sold us our new Dodge Ram 1500. Now on to see the finance office to close the deal. WOW....met with Mr. Mark Wright. Get ready his job is not only to explain your financing but to sell you an extended service contract and an oil change program. This is not a bad thing just make sure you can afford it and if it for you. Spent about two hours with him which I though was a little too much time, but left satisfied. Before leaving Mr. Brittain had transferred all my personnel belongings from my trade in to the new vehicle and showed us how to operate all our new bells and whistles on the Ram 1500. I will recommend this dealership to my family and friends. Thank you again Mr. Staton.

darkcastle75

Jun 23, 2015

My wife and I decided to swing in to the dealership on a Saturday and were welcomed in the parking lot by Dustin Griffin (our salesman) he pointed out that he noticed the Star Wars stickers on the back of our van and I knew that I could work with a man that could could understand the reference and name the AT-AT. He introduced himself professionally and greeted my whole family including my young children; after a discussion about my wife and I's desires in a vehicle he grabbed the keys to the exact vehicle my wife was thinking of. To me I felt it was very important that he listened to my wife (she will be the driver) and not just talked with me. The whole process I felt like he was on my side, he even found that my company had substantial discount. The management was friendly and interactive with all the employees and customers, I felt like the whole dealership was running effectively despite being extremely busy. When it came to the financial segment of the purchase, John Cauble was very helpful and efficient, he showed me the value in many of the programs offered with the car, and also made me feel good about being a return customer. After finishing up the car was ready to go and unfortunately my cell phone was dead so I could not take a picture of the stickers that started this whole process so Dustin was kind enough to take a picture of it and send it to me so I will have the memory. Thank you Hendrick Chrysler Dodge Jeep RAM of Concord for a wonderful purchase experience and continued customer service. 'Chris

JeffS

Jun 9, 2015

Bought my first long awaited jeep. Guys and lady's there were friendly and made it a comfortable experience. Corey Lyle did a great job from the test drive to seeing me off in me new ride ! 10 star experience ! I

RobertL

Jun 3, 2015

This was truly the easiest new car purchase I have ever had. Scott Spainhour went above and beyond to help me out and even conducted the delivery a second time after I surprised my wife with the car so she could learn all of the features. As for John Cauble...most finance managers make you feal pressured...not John...a very pleasant experience. Thanks again!!

Newlyweds with family plans

Jun 1, 2015

Specialist Dustin Griffin was great/knowledgeable, answering all questions and allowing us all the time we needed to decide. Stan Boyd and Mark Wright made the purchase sensible for us on our terms. Everything was our decision. Great experience, looking forward to our relationship with Hendrick motors!

Joe O

Jun 1, 2015

Cam Stewart, Joe Owens, Paul Boyd, Victor Rizk, Lee Brown. Ordered a brand new truck from the factory, which was cool and the first for me, everyone listed above was awsome, reasonable, cool, supportive, understanding, and patient for my concerns. Paul Boyd was easy going and humorous at times especially after buying a big pricy ticking truck. Paul was very honest and helpful in leading me to answers that I did not know about. I would definitely use all the same people in buying another vehicle again from them.

Very Unhappy

May 31, 2015

Called ahead of time and traveled 50 miles to look at a Hendricks Jeep in Concord. With checkbook in hand I was told told "sorry we don't have any sales people to help you today, and we close at 7:00 tonight!! Very rude when we arrived. Sales manager offered NO assistance. I would never go back, I guess they should know there are 3 other Jeep dealing locally

lmathlin

May 31, 2015

I ordered a custom built challenger in march and was assured that the car would be built as specified by Lashanda Preston. Lashanda was not knowledgeable about the challenger. She assured me that the seats on the car would be black with red inserts but when receiving the car it had completely red seats which I did not want. I even called after making the order to verify it would be as ordered and was assured it would be. I was never notified when the car arrived and I had to constantly call and check. When receiving the car I was told it was damaged on arrival and needed a new part. I understand mistakes happen but there were also scratches on the car that were never reported. Also my gas and brake pedals were never installed and I had to do this my self. You would think that after spending over 30k that the pedals would be installed. Eddie Papp handled the pickup of my car and was very professional. He took my car to have the scratches detailed out but it was 9pm when the detail was complete and I had to leave. The next day I see on my car that the scratches are still there. I was told by Eddie that the scratches could be taken out when the damaged part was in. Several weeks later I brought my car in to have the scratch removed and fixed and I was assured that the scratch was fixed but when picking up the vehicle I saw that the scratch was still there and the clear coat seemed to be diminishing due to the buffing on the car. At this point I have given up on the scratch and don't want the clear coat to get any more diminished. I am disappointed in the service that was provided initially with Lashanda due to here never even calling to apologize for providing me the incorrect info. I am also disappointed in Dodge and Hendrick Concord for the frustrating service provided. I never received the survey for my purchase so this is why I am leaving this detailed review.

Complicated

May 26, 2015

My husband and I love our "new to us" 2010 Ford Explorer Sport Track we purchased from Hendrick. Our experience has been mixed. Cory was our sales rep. There is much to be said about persistence. There is a fine line between customer service and feeling pressured. Cory walked that line very well. There were moments that he provided all the answers we needed and there were other times that he did not mind to be very curt. He provided many services such as going the extra mile to be sure to correct a problem with the detailing of the vehicle. Somehow the left side of the vehicle was showered with overspray of some sort. Cory made sure the vehicle was buffed and the overspray removed. When the vehicle began leaking when we got home with it, Cory made sure to arrange for us to return it to the dealership for repair. Then there was the fact that he (Cory) didn't want us to view the vehicle on his day off, which just happened to be the only day that we could view the vehicle. He finally made arrangements to be there the day that we wanted to come, but he made it very clear that he had canceled some very important plans with his fiance to be there for us. He also called us continually the afternoon that we were supposed to be there, I think I counted a total of 7 phone calls back and forth. 7 calls in just a couple hours is not necessary. Then there was an issue of having only one key. Cory and I and my husband had several back and forths about how much it would cost to get another one. Cory was determined (and argued) that the key was not chipped and would be no problem to get another. Turns out it IS chipped and will cost us about $150.00 to replace (per our local Ford dealership) Cory also was very adamant making me aware that we could not hold Hendrick responsible for this vehicle because it was NOT a Hendrick vehicle. WHAT???!!! I replied that I purchased this vehicle from Hendrick and although it was a FORD product, Hendrick was the dealership I purchased it from and HE (Cory) was a representative of Hendrick. He used an analogy of me not being able to hold his fiance accountable for something his x-wife did. (???) Will was our finance guy. He has a great personality and did a great job. There have been some bumps along the way on the paperwork end as well. Will worked very hard to offer us some sort of extended warranty that provided us with some protection without breaking the bank. I can't exactly blame Will for this problem, but we are still waiting to be able to tag our vehicle. The 30-day tag will run out in about 10 days or so. We have done everything we were supposed to do, added and paid the insurance, and paid the property taxes. That's where our job has ended and Hendricks begins. I called last Thursday( 2 weeks after the purchase) to inquire what we were supposed to do to get a tag. I spoke to John in finance this time (Will was not in). John told me we should have been given a fed-ex envelope to send a receipt from when we paid the property taxes back to Hendrick so that they could send this receipt over to their title division to forward the title work to Columbia SC for us to then be able to get a tag. John was going to over night the envelope to us on Thursday, May 21. We should have had it on Friday. It has not arrived. I called John back on Saturday morning to make him aware that we had not received our package. Late Saturday afternoon he left me a message that said to check our porches. Fed-Ex will leave these packages there. (Don't you think I did that already?) My husband called yesterday and left a message with John. No return call. I called this morning to speak with Will, he was not in his office and did not have voicemail set up. I called right back and asked for John again and left yet another message. So in summary, we really like our vehicle, great price, low mileage, clean and just what we wanted. But if someone doesn't call us back soon, it will be parked because we can't get a tag. I said that I would not recommend this dealership on the review, but that doesn't apply to everyone I worked with. Some were very helpful and courteous. I just hate that buying a used vehicle is so complicated.

Honeybee22

May 25, 2015

i just purchased a "new to me" vehicle from Hendrick Chrysler Dodge Jeep Ram of Concord this past Thursday/Friday. I am LOVING my little car!!! Barry Rimer was GREAT! So, when you go in, ask for Barry. :) And the sales manager Joe Owens was very understanding of my wants and needs. I am extremely pleased with the experience and recommend them to anyone looking for a new or "new to them" vehicle. I found mine online and then went to go test drive it. As soon as I sat in it, I knew it was mine. :) Great service!!! Thank you Barry and Joe! I LOVE MY NEW CAR!!!!

honeybee22

May 25, 2015

i just purchased a "new to me" vehicle from Hendrick Chrysler Dodge Jeep Ram of Concord this past Thursday/Friday. I am LOVING my little car!!! Barry Rimer was GREAT! So, when you go in, ask for Barry. :) And the sales manager Joe Owens was very understanding of my wants and needs. I am extremely pleased with the experience and recommend them to anyone looking for a new or "new to them" vehicle. I found mine online and then went to go test drive it. As soon as I sat in it, I knew it was mine. :) Great service!!! Thank you Barry and Joe! I LOVE MY NEW CAR!!!!

lemmond, joyce123

May 20, 2015

My husband and I recently traded in a 2010 Town and Country and a 2012 Dodge Ram for a 2015 Town and Country. The young lady that helped us was Lashanda Preston. She was very knowledgeable, friendly and easy to communicate with. When I have had to call her on the phone, she always has the answer. Everyone that we dealt with that day was very nice and polite. I would recommend these people to our friends. Thanks for helping us.Ron and Joyce LemmondConcord, NC

NewJeepGC

May 19, 2015

I recently purchased a new Jeep Grand Cherokee from Paul Boyd at Hendrick Chrysler/Dodge/Jeep/Ram. I started the process by filling out a request for information online and was contacted very quickly by the Internet Sales Manager, Jason Tarlowe, who set up a meeting for the following day for a test drive and evaluation of my trade. That trip was quick and productive and resulted in a quote for purchase. The following day, we negotiated a final purchase price over the phone and I was in and out in under an hour, including all finance work and showing me how all the new gadgets operate. I had to come back a few days later to have the sat-nav activated, which was done quickly and included showing me how to work the nav. All in all, it was as good of an experience as I have had while purchasing a vehicle.

butter

May 15, 2015

Reviewed what I wanted online. When I walked in within two minutes test drove it and went home with it just that simple! I will never drive another BMW again after driving this Jeep cherokee limited!

Lindsey Smith

May 14, 2015

Our salesman was knowledgeable about our dream Jeep, and went above and beyond for us, even after we made the purchase. He was a true customer advocate, and we have already recommended Hendrick Chrysler Dodge Jeep RAM of Concord to all of our friends. When it came to financing, the man who helped us went out of his way to make sure that we got the best possible rate. This way we were able to add additional protection to our brand new 2015 vehicle without increasing our monthly payment! The auto mall is extremely impressive from the friendly and professional staff to the state of the art grounds and facilities. We can't wait to go back to have our new Renegade serviced in a couple of months. Thank you all so much for the fun and exciting car buying experience!!!

lpbaker08

May 13, 2015

Our salesman was knowledgeable about our dream Jeep, and went above and beyond for us, even after we made the purchase. He was a true customer advocate, and we have already recommended Hendrick Chrysler Dodge Jeep RAM of Concord to all of our friends. When it came to financing, the man who helped us went out of his way to make sure that we got the best possible rate. This way we were able to add additional protection to our brand new 2015 vehicle without increasing our monthly payment! The auto mall is extremely impressive from the friendly and professional staff to the state of the art grounds and facilities. We can't wait to go back to have our new Renegade serviced in a couple of months. Thank you all so much for the fun and exciting car buying experience!!!

Arnando78

May 11, 2015

True professionals that care about the customer. Everyone worked as a team to ensure we we were happy! We love our new jeep! I have already told my coworkers that they need to check Hendricks out for a new car.

newmoparman

May 5, 2015

After owning GM cars most of my life, and "trying" the 'foreign' brand, I am happy to own a truly "AMERICAN" vehicle. My experience with Hendrick's was excellent. I was very pleased with my product specialist, Eddie Papp, who went above and beyond to make my purchase pleasan.

Dak1274

May 4, 2015

We had an excellent experience with Brittain Staton with Hendrick Jeep in Concord! Very helpful and knowledgeable with a lot of patience. Will be a repeat customer with Hendrick for sure!

Tom W

Apr 28, 2015

Corey was great in this purchase. Felt happy leaving the dealership after my new Ram purchase. Love the vehicle.

meganmenefee

Apr 28, 2015

Tom was an amazing sales man! I told him what I could afford and he made sure he met well under what I could pay monthly which was very impressing. He made everything so easy for me. I couldn't have asked for a better experience. I will be buying another car from hendrick in the future.

Tilly1973

Apr 23, 2015

Edward was very helpful, friendly and eager to get the deal done. He was knowledgeable and wanted to make sure I was informed and happy with my purchase.

Jess123

Apr 22, 2015

We got a great deal and we couldn't be happier with our first car buying experience! Recommend this dealership highly. Tom Boyer was nice to work with, made the process quicker.

amgraves

Apr 21, 2015

Working with Barry Rimer was a great experience and a pleasure. He gave me options without forcing one particular vehicle on me. He was very diligent in his efforts to make sure that buying my first car was a stress free experience. He was very knowledge, down to earth, and straight to the point. I would recommend Hendrick in Concord 100 times over because they were very welcoming and it was nothing like the car buying experience that I thought it would be. It was just what I needed it to be. I also worked with John Cauble in the finance department. He was also able to give me even more peace of mind that I was making the right decision. Lastly I worked with Lee Wells. He made sure that before I left I knew everything and some that I wanted to know about my new car. As a team they far exceeded my expectations...AMG

Kristen3

Apr 20, 2015

My salesperson Dustin Griffin was great! The car buying experience can be unpleasant, but not this time. Dustin showed us all our options, made sure we were happy with the price and even drove down to Charlotte, because some additional paperwork needed to be signed. Who does that kind of service anymore? Couldn't be happier with the car or the experience!

Randy

Apr 14, 2015

My salesman Paul Boyd was the best I have ever worked with, considerate of my time and making sure I was getting the right car. Made me feel like I was part of the Hendrick family. That I mattered and the dealership appreciated my business. This was hands down my best car buying experience and I would recommend Hendrick Dodge and Paul Boyd to all my friends and family! Better Call Paul !

MrClean:)

Apr 13, 2015

I have never had a better experience at a dealership until this visit. I despised the idea of buying from a dealer due to past experiences until now. I was met at the door by Dustin Griffin who was able to help me promptly and professionally. I was at no time pressured into anything and the entire process was quick and painless. I will be a dedicated customer to these folks until I die if they maintain this standard of service. I am a proud US Army vet and are in no way tied to this company, my words are sincerely my own. Go and visit this team and see for your self.

MrClean:)

Apr 13, 2015

Absolutely the best sales experience I have ever experienced. The staff did not pressure the sale in any way and maintained the highest level of professionalism I have experienced at a dealership to date. I am an proud Army veteran and in no way tied to this company, my word are sincerely my own. Visit this store and see for yourself, you will not be disappointed.

JeepLover

Apr 11, 2015

Lee Wells and the rest of the Hendrick team was a pleasure to deal with. I inquired about a Jeep Wrangler Unlimited on a Monday via the internet (as I live 2.5 hours from the dealership) and by Tuesday evening I was on my way to pick it up. All of the details, trade value and financing were worked out and agreed to prior to me going. I literally walked in the dealership, checked out my new Jeep, signed the paperwork and drove home. I could not believe how easy and stress free it was.

Jennifer

Apr 11, 2015

I absolutely enjoyed my car buying experience at Hendrick. Aaron and John are great made me feel comfortable. Aaron did a fabulous job showing me the car and its features.

gaa2005

Apr 6, 2015

I first must say that in search of a new Jeep ive had some issues. They all could have been avoided had I listened to my family from the start. Hendrick CDJ was so great to work with, and really I hesitate to use the word "work". I sent an email inquiry just as many do, and within no time I recived a phone call and an email with questions as to what I was looking for, info abiut my trade ect. Well the next day it took two phone calls and a couple of emails about my trade and we had found exactly what I was looking for and in my budget. Scott Spainhour greeted me when I arrived from my nearly two hour drive, and everything was good to go with no hassle. He knows his product, made the purchase extremely unstressful, and was very patient with me and my slow credit union. It is so worth it to drive to a great dealer and I recommend everyone go to Hendrick.

Mary714

Apr 5, 2015

I have been waiting since October to see the new Jeep Renegade and Kelly (website) called me the minute they arrived! Lashanda (sales) helped to get me what I wanted! I loved working with both Kelly and Lashanda. I knew what I wanted and they helped me get it! It was worth the drive from Asheville! Thanks tons...my new compact SUV is so cute!

Lisack

Apr 5, 2015

I love this place. Tom s very helpful answered all my questions. I drove a jeep Cherokee home. Love it! I will recommend going to Hendrick auto to everyone.

amcrim

Apr 2, 2015

I had found the car I was interested in on the internet, so I knew what I wanted before I drove the 100 miles to purchase from this dealership. I was very impressed with Jorgen and his dedication in explaining and demonstrating all features of the vehicle. Due to some traffic delays, it was getting late as we were closing out the deal and the financing. Even though it was after hours on a Saturday night, both Jorgen and Mark were extremely friendly and accommodating in all of my needs. Thanks so much for a wonderful experience and I would most definitely recommend this Jorgen and this dealership.

gcplott5

Mar 26, 2015

My husband and I would like to say a BIG THANK YOU to the 'Big Swede' for all his help in our recent purchase and also our prior purchase. We have never met anyone as knowledgeable as Jorgen. He gave us so much information about our vehicles and has extended further assistance. If you're very lucky you get lots of information when you purchase a vehicle but once you leave the lot, you don't always remember that information. Jorgen took that extra time to insure we understood and then gave us the sincere option to call on him at any time. He also followed up with us to see if we needed anything, to see how we liked our vehicles and to see if he could answer any questions. We purchased a Jeep from him last July and when we recently went back to purchase our Ram he asked if I had used the new 'parking' option on my Jeep - he remembered that made me a little nervous and offered to help me at any time with it. Jorgen Malmgren is way we came back to Hendricks to purchase our RAM!Larry & Geraldine Plott

Kelsey

Mar 25, 2015

I would like to thank Jorgen "The Big Swede" Malmgren for assisting me in my purchase of my JEEP. He was very helpful, easy going, and able to assist me with all of my concerns and questions! Jorgen made my experience one that will be hard to beat! He was very patient with me and helped me to understand everything that I needed to before leaving the facility. Thank you Jorgen for all of your help!

Allie

Mar 23, 2015

I would like to thank Kristen Lents, Joe Owens, and Sott Spainhour for all their time and dedication on the purchase of my used vehicle. Everyone should know these people will go to any lengths to ensure you are getting a great vehicle at a great price. They ARE the best dealership anywhere. Though you may not live close to them, don't let that detour you. They can search for a vehicle close to you or if your dream vehicle is on their lot they can ship it. Thank you all again for all your efforts. Kristin Lents is the absolute best their is. I love my car!!!'

Larry Decker

Mar 13, 2015

Our 4th vehicle with Hendricks. Cory explains the vehicle in great detail. Love our 2015 Durango and Jeep. Good job Corey see you next car

oscar

Mar 12, 2015

Scott Codespoti made my experience wonderful. I came in to see the truck and he pointed out to me where it was and the options on the vehicle. He was very patient with me as I had trouble for a few days. He helped me and was very friendly compares to other dealers where I have visited. They worked with my schedule and I thank them a lot.

Michi2003

Mar 12, 2015

Tom Boyer was an amazing salesman to work with. He made our car buying experience very easy, so easy this makes the second car bought from Hendrick Dodge in one month from him. I highly recommend Tom Boyer and in the future will deal with him and only him. Even the financing part went smoothly, working with John Cauble on our Journey and the Ram 1500 today with Lee Brown. These guys are an amazing group to work with.

Newguy6969

Mar 11, 2015

Scott was great to work with! It was a very good experience. He was very knowledgeable about all the features on the jeep. He was not a pushy salesman or want to pressure you.

rldodge1500

Mar 10, 2015

I took my 1500 in for an oil change and the technician spilled oil down the front of the grill which was not cleaned up or even attempted to be cleaned. There was oil gathered in a pool on my bumper. When confronted about the situation they gave me a free detailing. Very professional of them however when I got my truck back they said my truck has acid rain and would need to be buffed out and would cost me...I stopped the service manager and asked for my keys. I will never recommend this company to anyone. I will drive to Charlotte before hendrick dodge gets any of my money.

Alex Hirsch

Mar 10, 2015

It is amazing how different car dealerships can be in this area. Everyone at Hendrick Concord Jeep were truly professional at every level, and that is why I bought my Grand Cherokee there. From Aaron Nichols my salesman all the way up to Cam the General Manager; I was treated with respect and honesty every step of the way. I will tell family, friends, and business professionals to seek out Hendrick Concord Jeep, to save both time and money. Thank you guys for a great experience!! You are truly a "cut above the rest"...........................

raraheels

Mar 10, 2015

I really enjoyed buying a car from Lashanda! She was so polite and answered all my questions. This made my car buying experience easy. I will definitely recommend her and Hendrick Auto Mall to anyone looking to buy a car!

chrisblount

Mar 3, 2015

I was very satisfied with my experience with Hendrix. ..and my Sales person Lashanda.prestonwas great and very professional. I would definy recommend to all fiends and family...as well as when I need another vehicle

jeeprate21

Mar 3, 2015

Corey was very helpful and made our car buying expierience easy. He was very down to earth and knowledgeable. We were able to get the care we came for, for the price we wanted. Would recommend this dealership to anyone - ask for Corey!

Whitney

Feb 25, 2015

The process was easy and fast. Dustin Griffin really took care of me when I bought my Jeep Cherokee. The process did not seem pushy and they took care of all my needs. Sea in service was great too, when I needed an accesory added she took care of it quickly. I would highly recommend anyone to come here. Thanks Hendrick Jeep of Concord!

LB75210

Feb 24, 2015

I recently purchased a Jeep Compass. I'm one of those people who does mountains of research before even walking in the door. Never having dealt with a large dealership before, I was wary and uncomfortable. Lashanda made the experience enjoyable (and sat through two inquisition-style test drives like a champ). Victor worked with me to get exactly what I wanted (including working a dog ramp for my disabled pup into the deal). Lee made signing all the paperwork understandable (and helped get a great extended warranty included for less than $1 more a month). Even the service guys who installed my wheel locks were great. Overall, my best car buying experience to date, and I highly recommend getting your next vehicle from Hendrick CDJR.

LB75210

Feb 24, 2015

I recently purchased a Jeep Compass. I'm one of those people who does mountains of research before even walking in the door. Never having dealt with a large dealership before, I was wary and uncomfortable. Lashanda made the experience enjoyable (and sat through two inquisition-style test drives like a champ). Victor worked with me to get exactly what I wanted (including working a dog ramp for my disabled pup into the deal). Lee made signing all the paperwork understandable (and helped get a great extended warranty included for less than $1 more a month). Even the service guys who installed my wheel locks were great. Overall, my best car buying experience to date, and I highly recommend getting your next vehicle from Hendrick CDJR.

john codianne

Feb 23, 2015

our salesman was professional and did not pressure us. I was disappointed on the after purchase detailing. They left trash in the vehicle and did not clean the engine bay. Had to return to have that completed. Other than that good experience.

Grumpy Buyer

Feb 23, 2015

Visiting a car dealership has always been akin to walking through a swamp filled with gators; no fun and feeling like a target. Jorgen Malmgren changed that with the recent purchase of a new Ram truck. Jorgen was very upfront. No games. He helped us find the prefect balance between our extravagant desires and our limited budget by actively listening, and exceed our expectation with the vehicle that we obtained. We are excited about our new vehicle and have the expectation that Jorgen will be our partner with future transportation needs.

dealerrater

Feb 22, 2015

Scott Codespoti, our sales consultant on February 21, 2015 when we purchased a Dodge Ram truck was excellent at his job! He was kind, friendly, very knowledgeable, and did everything he could to make sure we were happy. He seemed to be a sincere person who actually cares about people and not just trying to make a sale. He was the best I have ever dealt with while purchasing a vehicle. I would definitely recommend any of my friends and family that needed a vehicle to visit Scott Codespoti!! After hearing the kind remarks about Mr. Hendrick, I believe he would be very pleased to have an employee like Scott! Keitha Zittle

Jas

Feb 21, 2015

The entire experience was very smooth. I got exactly what I was looking for plus some! Jorgen was wonderful and really work with us to get use what we wanted.

Angie

Feb 17, 2015

Everyone at Hendrick is very pkeasant, prifessioal, & extremely helpful........Everyone bent over backwards to help me &.Lee Wells & Lee Brown moved mountains to help me.......I will recommend all my friwnds and family.......You guys are awesome!!!!!!! Thanks for helping me in an impissible situation.......

Jb

Feb 16, 2015

Thank you Lashonda and Jerry! You made my buying experience not only a wonderful one but it was quick and to the point. Thank you and I'll be back!

Jb

Feb 15, 2015

Like most I'm leary of 'carsalesmen (women)' , but I had a great experience this past weekend with a trade in and leasing a new jeep. Lashanda and Jerry were both wonderful to work with and were extremely knowledgable in their industry as well as having fantastic customer service skills. I very much enjoyed my buying experience and would invite all to purchase your next vehicle from Hendrick jeep Dodge Ram.

mathatbrown

Feb 13, 2015

I can not express how pleased we are with the professionalism and customer service at Hendrick's of Concord! Due to circumstances out of control, we have had to deal with several small dealerships outside of the Concord, NC area and they all need to come visit Hendricks and learn how to truly treat customers! Our most recent visit to the dealership was to purchase a new Jeep Cherokee and both Cory Lyle and Jerry Birenbaum both went above and beyond to ensure our satisfaction. Cory is extremely knowledgeable about all of the vehicles and helped us to make aan informed decision on which new Jeep to purchase. As this is our second purchase from Hendrick's, I can also verify that their Service Department is the BEST!!

lalacox

Feb 11, 2015

I had the most excellent customer service when I visited this car lot everyone was warm and welcoming also very friendly and went above and beyond to close the deal.

Hillary chill

Feb 7, 2015

My first experience with Hendricks CDJR Concord was getting the oil changed in my 1965 Dodge Dart. I used the coupon they sent to me and and it cost less than If I did it myself. The service folks were friendly and very helpful. While I was waiting for my car to be done, I met Pruduct Specialist, Cory Lyle. I told Cory that I was getting the oil changed on my dart but my wife and I were thinking about getting a new suv in near future. Without any pressure, he graciously showed me some vehicles and answered every question I asked, truthfully. I told him I was not ready to buy that day and that I wanted my wife to drive too. He gave me his card and said just give me a call or come by when you are ready and we will drive some vehicles. No pressure, I like that. Cory was off when we came back to drive the vehicles but he said we could ask for Product Specialist, Rick Sayward. Just like Cory, Rick was no pressure and answered every question we had. We traded in our 1965 dart on a Jeep Cherokee limited that day. Thanks to all.

David

Feb 7, 2015

Jorgen was exceptional in getting the truck I wanted and fit my needs. I am very pleased with the truck all around also with the service I received from Kyle in the service department when we brought the truck in to have a hitch added and bed top

Sdmalone1

Feb 4, 2015

When I went to Hendricks it was to browse only. Lashundra greeted us at our car and provided a friendly and comfortable experience over the next two hours. Great personality and salesmen ship. Answered all of our questions and sold us on making a purchase.

tmaiura

Feb 2, 2015

After leaving Lake Norman Jeep, I contacted Hendrick to see what they could do for me. I worked with Dustin, a recently new employee who was exceptional. He showed me the vehicles that I was interested in and explained some of the new features that Jeep had added since our 2012 model.During the whole process, they weren't pushy, trying to trick or confuse me, or playing games. They quickly gave me a great price that we then were able to negotiate on. They cleaned the car all up, helped me move our items between cars and and then helped me set a few things up in the vehicle before I left.They seem to realize and understand that they don't need to sell cars, they just need to help people find the car that works with them and get them a fair price. I wish more dealerships would adopt that mentality.

atkinsw64

Jan 27, 2015

With the help of Jorgen, I just traded in my '12 Challenger on a '15 Challenger. He made the entire buying process enjoyable and fun. Jorgen is very knowledgeable and goes the extra mile to make sure you get the best deal. He also helped me find a reliable used truck. As long as Mr Hendrick employs people like Jorgen, HCDJR will always be the first stop in all of my future auto buying needs.

wlaresa

Jan 27, 2015

Thanks to Jorgen,my husband was able to get the vehicle of his choice in an hour. Jorgen was friendly, knowledgeable and made the experience easy. Great experience and easy.

AmpdWillysJeep

Jan 22, 2015

A big thanks to the team at Hendrick, who helped me drive off their lot with my dream Jeep Wrangler - a nearly new 2014 Willy's Wheeler Scott Codespoti and the team at Hendrick were great to work with and helped make the buying process easy and painless! I love my Jeep and I would highly recommend Scott and Hendrick to anyone looking to purchase a new or used car or truck!

Willys Jeep

Jan 21, 2015

Thanks to Scott and the team at Hendrick I'm driving the car off my dreams. Scott helped me find exactly the Jeep I was looking for at the price I wanted to pay. The buying experience was great - quick and painless and before I knew it I was driving home in my new Jeep. Highly highly recommend!!!

Christina

Jan 21, 2015

I recently purchased my first car and Jorgen made the process super easy and enjoyable! I will definitely be back to see him for all my future car needs!!!

Woodworker

Jan 20, 2015

We had a great experience working with Britton Staton and Jerry Birenbaum at Hendricks Chrysler Dodge Jeep Ram dealership. Britton was able to help us find what we were looking for within 5 minutes of being on the lot just browsing thru the lot. He went above and beyond in my opinion. If we asked him something that he wasn't sure of, he graciously went and found the answer for us. He was very helpful in finding the right car with the right accessories that we wanted. The paper work took a little longer than we had anticipated, but he stayed with us past closing hours to finish it up. I would recommend this dealership and this salesman and his manager Jerry Birenbaum to anyone looking for a new car purchase.

Laurie

Jan 20, 2015

I recently purchased a 2015 Dodge Durango , my salesman Jorgen Malmgren was awesome! he made it very plain and simple , easy to understand. Took time to make sure I completely understood all of the features of my new vehicle. It was the most painless car purchase I have ever had.

Stephen Guild

Jan 14, 2015

After visiting other dealerships we decided to give Hendrick CDJR of Concord a try as they had several models on the lot of the vehicle we were interested in (some other dealers didnt have the vehicles on their lots and Hendrick CDJR had several). We met with Paul Boyd at the dealership and he showed us the vehicles they had that we were interested in. We thouroughly reviewedtwo vehicles of the same model because of their differences in price and options. Paul was very helpful in our analysis of the two vehicles and was very patient with all of our questions. Jerry also came into the picture towards the end of the negotiation process and was very helpful as well. Paul and Jerry made the process very easy and as enjoyable as a car buying experience can be. We closed on the sale 2 hours after closing so Paul offered to meet with us the next day so that we would have plenty of time to walk through the demonstration of the features of the vehicle so we would know about and understand how to use all of the options. Very friendly and professional environment at Hendrick CDJR of Concord. I usually dont spend time writing reviews, but wanted others to know about my experience because it was far more enjoyable than some of the other dealerships we had visited.

sportsartist

Jan 13, 2015

Jorgen did a great job explaining my new truck and I am very pleased with the experience and what he was able to do for me. If you go there, ask for The Big Swede!!

JEEP

Jan 10, 2015

I had an excellent new vehicle buying experience with Hendrick Jeep. I worked with Paul Boyd and Victor Rizk. Both were great to work with getting to a negotiated price once we settled on the vehicle and options. My only issue would be the amount of time it takes once a price is set until you get to see Finance, work through the paperwork and take delivery. All in all probably one of the better car buying experiences Ive had and I would recommend Paul for anyone looking for a vehicle purchase.

bethyount

Dec 31, 2014

I had a great experience salesman was a genuine great guy and made me feel at home and that he cared about getting me what I wanted. Totally great salesperson. he deserves a raise!!!!Elizabeth Yount

Scott

Dec 30, 2014

I was shopping for a new Jeep for my daughter and I was introduced to Jorgen "The Big Swede" when I arrived at the the dealership. I am a bit of a frequent car buyer, having purchased over 20 cars over the last 20 years. Jorgen knew the product and features of the Cherokee far better than anyone else we had talked with at other local dealerships. He demonstrated the features and really helped me understand the safety options that were available. He even offered to deliver the car to our house to surprise my daughter and then took pics of her when she was giving Mom and Dad big hugs for the car! Wow, you just don't get that type of service any longer, especially buying a car. I would highly recommend asking for the Jorgen "The Big Swede" on your next visit. You will appreciate his professionalism and superb customer service.

TonyU

Dec 22, 2014

Had a pleasant experience while looking for a new Jeep vehicle. Aaron was very helpful, polite, and professional. Jerry was very helpful in providing information and the best deal available. I recommended this dealer 100% Truly great buying experience!

scapegoatda

Dec 15, 2014

after a mediocre to bad start with other sales people, we were placed with Jorgen (the Big Swede). Though it took over 1/2 the day, he got us a great deal and financing package.Good, honest guy who seemed genuinely interested in getting us what we wanted and was willing to do the work. Can't say the same for the 10s of auto sales people I've dealt with across the country.

EWS30

Dec 14, 2014

My hubby and I came here to purchase a vehicle and all they wanted us to do was sit down at a table where they were trying to tell us what we could afford and not show us 1 car we was interested and said all we could afford was a dodge avenger which we was not interested in at all the people there was very stereotypical was very shocked when we said we homeowners so will never receive any of my business

danielle.r.durfee

Dec 13, 2014

The whole process of buying our 2014 Charger R/T was delightful to say the least!! Lee Wells was a pleasure to work with and I would DEFINITELY recommend him to anyone! He made us feel at ease through the entire process.

john s

Dec 13, 2014

Jorgen "The Big Swede" Malmgren, was a pleaseure and fun to deal with, the business office experience was non pressured. . Love the selection and new facility.

Lcarte43

Dec 12, 2014

As a first car buying experience, this went way better than anticipated! Randy was very thorough in his answers to all questions! Another thing that put my mind to ease was that if he did not know the answer he asked for my assurance rather than giving a vague answer. If you ever need to buy a new vehicle and scared or intimidated of the car buying experience, go see Randy and the guys in concord!

Nicholas Monteleone

Dec 12, 2014

I will never buy a car anywhere BUT HERE , Hendrick Chrysler Dodge Jeep Ram of Concord is the cut above the rest and other competitors do not stand a chance against them. On a scale of 1-10 with 10 being perfect, Employees Victor Rizk, Lashanda Preston, and Mark Wright all deserve a solid 10. Sincerely, Nicholas Monteleone

AnnieSRT

Dec 9, 2014

Jessica was great to deal with, organized everything so that my time to complete the transaction and rive off the lot was reduced to under two hours. John Cauble completed all the paperwork and informed me of the financials quickly and efficiently so that the whole experience was stress free. In addition, the mangers there made sure I got a got a great deal on both the trade and the new vehicle. Thanks guys!

Rtaflet

Dec 8, 2014

I liked the service that I received at Hendricks. I would gladly refer a friend or family members. The staff was great, customer service very good.

paul.zavaleta.7

Dec 8, 2014

I had my 2013 Challenger involved in an accident recently so I was pretty stressed out. Another dealership I was working with did not get me the price or payment I needed. I contacted Hendrick by email. Manager Joe Owens got me a great price on my new 2015 Challenger. Finance Mgr Mark got the payment I needed! They made my buying experience wonderful!

AppleZ12

Dec 1, 2014

Very great experience with Scott Spainhour! He is very patient and knowledgeable about the vehicles they offer. He works hard to make sure you get the vehicle you want at the price you can afford.

dwearle64

Dec 1, 2014

My wife and I both purchased cars from Hendrick CDJR of Concord last week and it was a great experience! Our Sales professional, Rick Sayward was awesome! He is kind, professional and knowledgeable of the vehicles we test drove and eventually purchased. My wife bought a Jeep Cherokee Trail Hawk and I purchased a Jeep Grand Cherokee.Every person we encountered was just like Rick. Joe Owens (GM) introduced himself to us on our first visit and came up to us each time just to say hello and make sure we were being taken care of.Bob Whitmore worked hard to get us the deals we wanted and John did a great job of getting us the Financing terms to meet our budget.I cannot imagine going to any other dealership in the future! We are fans of Hendrick CDJR!Thanks!

John V.

Nov 19, 2014

Just enjoyed a very positive buying experience. When I first went in, I didn't really have the exact model of truck in mind. They worked to find me a couple of trucks with the options I was interested in. I also drove a couple of trucks on the lot and decided to purchase one of those. Lee Wells was very detailed when showing me the features on my new RAM 1500 crew cab sport. I would definitely purchase here again.

Shahensha

Nov 18, 2014

I went to dealer to buy charger 2014. My friend suggested to meet Rick Sayward who had helped earlier to buy Chrysler 300. He had great knowledge about charger and gave me all the required details that I need about the car. Thanks Rick for helping me to buy my dream car. I hope to do more business with you down the road.

Shahensha

Nov 17, 2014

I went to dealer to buy charger 2014. My friend suggested to meet Rick Sayward who had helped earlier to buy Chrysler 300. He had great knowledge about charger and gave me all the required details that I need about the car. Thanks Rick for helping me to buy my dream car. I hope to do more business with you down the road.

Graham101

Nov 17, 2014

I have to say, this was the best experience I have ever had when buying a car at a dealership. Paul Boyd assisted me and in no way put any pressure on me. It was like I had known Paul all my life and we were best buddies. I would have no problem referring Hendricks Chrysler Dodge Jeep Ram of Concord and would insist they asked for Paul. Thank you for making this a pleasure and not a chore.

Benjamin Edmond

Nov 13, 2014

Paul Boyd was my "salesman" and I use that term loosely. Paul was more like a friend making sure that I got the car I have always wanted. Paul is one of the best "salesman" I have ever done busy with.

Ben

Nov 13, 2014

Paul Boyd was my "salesman" and I use that term loosely. Paul was more like a friend making sure that I got the car I have always wanted. Paul is one of the best "salesman" I have ever done busy with. I have told all my friends, family, and coworkers about my awesome experience the Hendrick Chrysler Jeep Dodge Ram.

brad.turpin.52

Nov 12, 2014

I went to hendrick looking for a used car and I ended up leaving with a new one. Every step of the process was painless and ill be using hendrick for all my car buying needs

JAYE B.

Nov 10, 2014

Jorgen helped me order a new 2015 Jeep Sahara. His knowledge base of Jeep is excellent. Also communication throughout the process was top notch. He got us just what I wanted and it's wonderful. Yes I would buy from Jorgen again and highly recommend him.

christina.vandivier

Nov 6, 2014

I had been to several other dealerships where I was told that I could not get out from under an upside down loan of my current car without putting down $4,000.00. stopped in at Hendrix because I like dodges. Scott met us at the car and asked what he could do and I explained my situation to him and he said well lets see what we can do for you. and stated let me go talk to my manager. and finally he came back and said lets look at some cars. I found one that I liked told him where needed payment at and they worked with me and got me what I wanted and at a payment i could afford. I recieved the best treatment from everyone there. I would recommend this dealership to any one strangers or family and friends. Thank you Scott and John the finance guy.

michelle.digilio.oconnell

Nov 5, 2014

Larry met us at the door and listened to our wants and needs. It took a while but he was able to get us into a 2015 Dodge Grand Caravan. Unfortunately, there were some miscommunications on both sides but Joe Owens stepped in and spent a great deal of time with us, making things right. Joe and Larry both went above and beyond with their patience and customer service. Last night we took delivery of our 2015 Dodge Grand Caravan that was exactly what we wanted and Scott and Lee made everything go smoothly. We highly recommend Hendrick of Concord to everyone. We will definitely be back to buy our next vehicle from them.

DStovallNC

Nov 5, 2014

I want to thank Cory for hanging with me on Saturday, Nov 1st and making my buying experience as stress free as it could possibly be. The entire team was great to work with!

jhfaison

Oct 28, 2014

After having worked through the Internet Sales department, I finally came into the dealership and was assisted by Barry Rimer. He retrieved the paperwork and essentially finalized the deal. Finance Manager, Emanuel Funches crunched the numbers and came up with an acceptable lender. I left Friday night with my 2014 Jeep Patriot which I have been quite pleased with to date. On Saturday, Emanuel called and stated that he found some better finance number from another lender and to come in and sign the new paperwork. When we came in Sunday, he was off, but we were helped by another Finance Manager, Lee Brown. At all times all three employees were extremely helpful and friendly.I would like to point out that the Credit Score that they used provided by Equifax was roughly 100 points below my score with TransUnion and Experian. Asked why they used Equifax and was told that was who businesses use. Personally think they need to reevaluate this.

moose19ny

Oct 28, 2014

Scott Codespoti make buying a car simple, easy and quick. Worked with me to get the payments I needed and got me the car I wanted. Couldn't have been a better car buying experience.

John Faison

Oct 28, 2014

After having worked through the Internet Sales department, I finally came into the dealership and was assisted by Barry Rimer. He retrieved the paperwork and essentially finalized the deal. Finance Manager, Emanuel Funches crunched the numbers and came up with an acceptable lender. I left Friday night with my 2014 Jeep Patriot which I have been quite pleased with to date. On Saturday, Emanuel called and stated that he found some better finance number from another lender and to come in and sign the new paperwork. When we came in Sunday, he was off, but we were helped by another Finance Manager, Lee Brown. At all times all three employees were extremely helpful and friendly. I would like to point out that the Credit Score that they used provided by Equifax was roughly 100 points below my score with TransUnion and Experian. Asked why they used Equifax and was told that was who businesses use. Personally think they need to reevaluate this.

Dianne Promin

Oct 22, 2014

Lee Wells was a great salesman, no pressure on buying. Answered all our questions. Couldn't have had a better experience purchasing a van. Everyone was professional. I Love my , Love my new van. I recommend Hendrick to everyone to purchase a new or used vehicle.Dianne

David Prinz

Oct 17, 2014

I purchased my new Dodge Ram 2500 here at Hendrick Dodge. Gave a great price. Help fully when I needed help getting thing done after the sale.

armondw

Oct 2, 2014

I need a crew cab but I was sold a quad cab i learned that my handicapped parents cannot fit. Someone please help me return. I traded my 07 Chrysler and now i just want it back or a truck that my parents can fit in!

tperry1995

Sep 29, 2014

I just got home with my new 2014 White Jeep Wrangler Sahara. I absolutely love it. I had a very good experience at Hendrick Dodge Jeep in Concord. The dealership was very welcoming but not overbearing and pushy. Everyone there was very professional. Thank you to my dealer Jorgan Malmgren "the big Swede" for your help in my purchase and to Mark Wright with my financing and etc.

Jason Rindskopf

Sep 29, 2014

Over the course of our buying experience we worked with several of the salesman and sales managers in the dealership and everyone was terrific. We started working with Aaron and Jerry and ultimately closed the deal working with Randy and Joe. Everyone was very professional and kind. Great follow up and not at all pushy....great experience all the way around and I would absolutely buy from them again! I highly recommend Hendrick!

JIMSEAM

Sep 20, 2014

"2015 Jeep Wrangler Unlimited I had the BEST experience buying a new vehicle. Was in the market for a new Jeep , started by looking at used at other lots, went to Hendrick Jeep and took a test drive. Chris Kennedy is great to work with, excellent in their ways introducing all staff member and make you feel right at home.IT'S A JEEP THING, YOU WOULD NOT UNDERSTAND, ;-)

twanderson

Sep 19, 2014

Great experience. Lee was excellent. He was very helpful and my son loved the popcorn and complimentary water. The charger is a great car. Rides and drives so smooth.

longoriajr

Sep 16, 2014

I had found a car which suited my needs, and had planned on trading my current vehicle in for a car they were advertising. The sales personal were well mannered and weren't pushy, and I rather liked the entire process. It was not until I heard the discussion between two sales personnel of the dealership which through me off.As I was sitting and waiting I overheard the conversation, between my sales rep and his manager. I understand dealerships are about making money and selling vehicles, but the last thing I want to hear is how well the dealership is making compared to the customer. I overheard the manager say, "Looks like we did very good for ourselves on this deal." The comment is not over the top, but when you factor in the process of buying a car, the last thing you want too hear as a customer is how well the dealership did. Secondly, I did my research and due diligence on what I brought to the table when it came to purchasing the car. When the sales manager came back to me and told me my credit score, I was shocked. I average a credit score of 760, and when he came back with a 700 I was surprised. He said it was because of my credit score that I could not get a better rate. After sitting there for several hours and making the three hour commute I decided to go forth with the purchase regardless of these two issues.Advice to sales team: Do not discuss how well the deal is going for the dealership compared to the customer, when the customer is within hearing distance. Secondly, there is a major difference between an Excellent credit score versus a Good credit score, so do not give the customer a bogus piece of information (I checked my credit score yesterday, and it still averaged 760 between all three reporting agencies).

MikePalo

Sep 16, 2014

Scott worked diligently through entire process to ensure a great experience. Got the vehicle I wanted at a fair price. Love my new Jeep Wrangler!

ChrisJk

Sep 16, 2014

Went to Hendricks in concord thinking they were a better dealership. They lied to me from the beginning drove 200 miles just to come there. I had talked with 3 different people that neither one were on the same page. Dont trust internet prices or what they tell you on the phone. I ended up going back to Steve White Chrysler jeep in Newton. Internet prices are exact. Financed the same jeep with better options for $1500 cheaper and worked on the interest rate and payments to where I needed them. Hendricks did none of that.

Jinnette Clay

Sep 15, 2014

We wouldn't have found the car that we had been wanting if it weren't for Chris to help. He took the time to get to know us and helped us find the perfect car!

flsmith

Sep 14, 2014

Mr. Spainhour was one of the best sales rep. I have ever done business with! This by far was the best experience buying a new truck. I would highly recommend asking for him if you are looking for a new dodge truck, if I could rate him 1-10, he would be a 15! he knew the product inside and out and looked out for my best interest. Mr. Spainhour knows his job and how to do it well, I would recommend him for management, myself being one for AT&T!Mr. Spainhour thank you for your professionalism and kindness!

cruising

Sep 13, 2014

I went in knowing what car I wanted to check out. The sales person, Brooke, who approached us turned out to be the person who took the car in so she was thoroughly knowledgeable about it. She let me know that she wanted to sell us a car but she gave us room to breathe as well. I was not ready to buy the first day I walked in and she did not push me to buy before I left. That made me want to go back to her when we returned to buy the car. As usual, they tried to sell me other things like service packages and maintenance deals which is always very irritating when you have already more or less gotten your bottom line money amount. I guess some things never change! But Brooke is the best and I would recommend her to anyone!!

Donna h Parker

Sep 10, 2014

Wendy was of great assistance! She helped make spending tons of money more enjoyable. Discounts extremely small compared to other dealerships I've purchased vehicles from in the past! Hopefully the friendliness of the staff will continue each time I return for maintenance. Finance staff was very helpful. I would recommend if not shopping for a bargain

antonioho

Sep 3, 2014

I had the BEST experience buying a new vehicle. Was in the market for a Ford or Ram, started with the Ford and test drove it, went to Ram and test drove it too. They are both excellent in their ways but this "Big Swede" Jorgen Malmgren knows everything about this vehicle and he helped my decision easier. He has so much knowledge about it inside and out, 2 THUMBS up. I wish all the car salesmen would be like him. He is sincere and honest. Wherever he goes I am definitely going to recommend friends and family to him. I am very please with my Ram and all the staff at Hendrick CDJR.

Mike Carlin

Sep 3, 2014

I went in to look at a 2014 Ram 1500 and met Rick. He was very patient with me as we checked out all the different models. Rick was upfront and honest with me the whole time and didn't try to steer me into a vehicle that I didn't want. I found the right RAM and I love it. I can't wait to hook it up to my RV and hit the road! Thanks again Rick. I hope to do more business with you down the road.

alsaadi75

Sep 2, 2014

A huge thank you to Jorgen Malmgren whose professional, honest and sincere customer satisfaction and support made my purchase easy and enjoyable. Jorgen, thank you so much for a wonderful and very sociable experience. I appreciate your friendliness and honesty. I am definitely going to recommend and refer friends and family... I am so pleased with my Ram and with the great experience I had at Hendrick of Concord.

medic0248

Aug 31, 2014

After much research, My wife and I decided on a Jeep Grand Cherokee. We came into the dealership fully prepared to purchase a New Model. The initial contact was with John who was very helpful and patient as we test drove two different vehicles, a 4x2 and 4x4 version of the Grand Cherokee. We decided on the 4x4 model and started the paperwork. That is where everything went down hill. John informed us that he will need some assistance since this was his first week on the job and we understood. We interacted with a sales consultant named Matt and a gentleman who introduced himself as Jerry. Jerry said he was one of the finance or sales managers, I don't remember. They asked us about our trade and what payment we are looking for. We told them around no more than $450 a month. Jerry said that would be doable and then asked me what I did for a living. I told him I was a paramedic and then he said "Well we need to look at the cheaper model then".I said okay then, run the numbers on both vehicles, so we can compare them. They came back only with the least expensive model, marked up the price $3000 more than they advertised the vehicle online, and offered a monthly payment of $565. They also ignored the sign in the dealership that read $1000 dollar bonus cash that was placed on top of a Grand Cherokee inside the showroom. To add insult, they low balled our trade at $4000, $1500 less that what KBB said we could get for our vehicle on trade. I called them out on the discrepancy of price and they said "That is the best we can do, cause you know everybody wants a Grand Cherokee". At that point, we decided to leave. If they have had listen to us on the price discrepancy and offered all incentives that they advertised we would have driven home in a new vehicle. Stinks because, all other reviews posted about this dealership are excellent. Just wish we could have had the same experience.For the record:$32595 base price-$3000 advertised "internet price"-$1000 dollar bonus cash-$5500 trade allowance-$500 discount for being a public servant (Thankful for this because they did not have to do it)=$22595. $22595 should have been the price they came to us with and they would have had an immediate sale.-Andy

SReigel

Aug 29, 2014

While on the hunt for a new company vehicle for my Heating and Cooling Business, after multiple dead end visits to other dealers in the Greater Charlotte area, I tried one last stop. Upon entering the brand new showroom, I was greeted by Mr. Cory Lyle. While the vehicle I was interested in( Pro-master Van ) was not his area of expertise, he was more than willing to help me out. I feel like I got the royal treatment from Mr. Lyle and all the staff at Hendrick CDJR. From the test drive to signing on the dotted line, true professionals. When the time arises to add to my fleet, I will definitely return! Sean Reigel at Reigel Services, Inc.

Happy Linda

Aug 27, 2014

From the moment we entered the dealership we were immediately treated with respect and taken care throughout the whole day. Bought our second Jeep Patriot and absolutely love it and will go there to get our third when ready. Scott was great with us and we walked out happy and satisfied with the purchase. I would recommend them to anyone.

Rendrag0915

Aug 22, 2014

Scott was extremely knowledgeable of the Jeep brand as well as ways we were able to "personalize" the car. Scott gladly came in on his day off and stayed until almost midnight helping us with any question for concerns we had with our new car. He made car shopping fun!!

Brian Howard

Aug 14, 2014

Was very pleased with working with Barry. He was very professional throughout the entire process and took good care of his customer. If I had to recommend a salesman, it would definitely be Barry! Thanks you sir for everything.

plorusso

Aug 11, 2014

From the first phone call to the dealer to the final sales contract, this was the best ever buying experience. Scott Spainhour was/is an outstanding salesperson. He stayed until after midnight making sure the car was in perfect shape and that we were comfortable with all the features before driving away. Then, he followed up a day later with a phone call to ask if we had questions; and also followed-up with an email. We felt no pressure during the entire experience. It was more like a personal tutorial about the features of the Jeep than a "sales-pitch". Other dealers should take a lesson from Hendrick Auto.

Gnocciman

Aug 11, 2014

From the first phone call to the dealer to the final sales contract, this was the best ever buying experience. Scott Spainhour was/is an outstanding salesperson. He stayed until after midnight making sure the car was in perfect shape and that we were comfortable with all the features before driving away. Then, he followed up a day later with a phone call to ask if we had questions; and also followed-up with an email. We felt no pressure during the entire experience. It was more like a personal tutorial about the features of the Jeep than a "sales-pitch". Other dealers should take a lesson from Hendrick Auto.

billy sorrell

Aug 7, 2014

I have never enjoyed buying a new car in the past. That has changed when I walked in to Hendrick of Concord. The staff was first class. The manager and my sales person was so helpful and spot on . The inventory of car was awesome . I will be back and my friends and family will know where to go to fined a great value . Thank you Hendrick Concord !Billy Sorrell

Gaconner

Aug 1, 2014

Scott Codespot was fantastic to work with, from the initial test drive to delivery of my new Jeep Grand Cherokee Overland. He was easy to work with, no pressure at all and he made sure all of my questions were answered. There was no haggling over price as the best price he presented was a deal closer and in line with my expectations. He spent a considerable amount of time going over all of the features of my Overland Grand Cherokee when I took delivery of my jeep. He has contacted me since the purchase to make sure all was going well and to see if I had any questions. Very pleased that my Jeep comes with 2 years of free scheduled service and first four oil changes are covered as well.I will stay with Hendrick Jeep of Concord for my future purchases.

Roger Moss

Jul 30, 2014

purchase 2014 dodge ram our sales person erika hanson was great her knowledge and salesman ship, took extra time to help us find what we wanted, she went extra mile to help us highly reccomend her to anyone.

Bbrinson1

Jul 28, 2014

I would highly recommend this dealership! Great service, very friendly people and sold a car to me that I love! Go see them, you won't be sorry!

Gene White

Jul 22, 2014

Visited dealership looking at cars. Matt Starnes talked to me and was willing to show me the vehicles I was interested in. Matt worked with me to complete sale of 2013 Nissan which I purchased at what I was satisfied was a good deal. Matt was very professional and helpful throughout the entire transaction. Great customer service skills and respectful of time and concerns. Matt took the car and had it detailed, filled with gas and ready to go by the time the financial information was completed. Very courteous and professional.

mlmccabe

Jul 18, 2014

We were on vacation and decided to cruise the lot to see if they had what we were looking for. We found it and John Lara went above and beyond to make the deal happen. We spent several hours in the dealership with 3 children. They had a room for the kids and made sure we were comfortable the whole time. I couldn't be happier with my experience and recommend the Hendrick Group to everyone.Thank you!

joseph.k.ruiz

Jul 18, 2014

I must say that the service Mr.Malmgren provided me was excellent. He was patient and knowledgeable throughout the entire process. I would gladly recommend anyone to him. Thank you for your time, patience and professionalism. Joseph Ruiz

HeatherEP

Jul 16, 2014

This was my first car buying experience and I was satisfied with the service I was given. Scott Spainhour was very friendly and full of knowledge about the types vehicles I was looking for. He took the the time to make sure I understood the features of my new vehicle (Dodge Grand Caravan) and let me know that I could call or email him with any further questions or concerns I might have. The great customer service that I received made my first car buying experience a real joy.

HeatherEP

Jul 16, 2014

This was my first car buying experience and I was satisfied with the service I was given. Scott Spainhour was very friendly and full of knowledge about the types vehicles I was looking for. He took the the time to make sure I understood the features of my new vehicle (Dodge Grand Caravan) and let me know that I could call or email him with any further questions or concerns I might have. The great customer service that I received made my first car buying experience a real joy.

Keedra01

Jul 7, 2014

Great experience, excellent sales and customer service. John Cauble, and all the Finance Managers were nice to work with. I appreciate their business in general.

Mpawelko

Jul 5, 2014

I was able to setup a really good deal through the internet group. This was followed up by conversations with the sales group(Scott S) who was able to produce order paperwork and send via email so I could get $ from my bank.The trip to dealership for delivery was just as painless. Scott had a really good in depth understanding of the vehicle(JGC), probably more than any auto sales person I had dealt with for the past couple of decades. He took all the time required to review the features and operation of the vehicle(lots of tech to go over)Good follow up after delivery as wellReally seems to be customer focused, a rare quality in the industryI had just walked away from a deal a Stateline Jeep due to sleazy stereotypical high pressure attics and hidden fees.I was able to pull together purchase with Hendrick within 24 hours in a totally pleasant mannerAll I hope is that the vehicle lives up to my very high expectations

Cdb62

Jul 3, 2014

Over the last few weeks I have been stopping into this dealership in search of a Challenger. My first two experiences at the dealer with Rick and Stan were very positive which solidified my decision to purchase from Rick. Tonight I returned to the dealer asking for Rick but was informed he was off today. John Lala immediately came over to let me know Rick was not available and how could he help find what I need. Then Vic joined in to push for me to test drive a car older and not the color I wanted. While I decided to take a test drive I was not comfortable with not dealing with Rick but figured if we were to get together on a deal I would push for Rick to get at least half the credit. After the drive this is where it fell apart. On my return to the dealership I told John I would entertain a price on the car, but it would have to be a great deal because of age and color. He went off for a bit to come back saying he would need to get Vic or Stan to put together the numbers. I asked for Stan to be involved because of my past positive experience with him and I was not impressed with Vic. Stan came over with the initial number which was substantially higher than the car was worth even given the lower mileage. He asked of a number which I told him based on where he was negotiating would be an insult, but he pressed anyway. He commented the price he was quoting was fair market value, but I returned a number significantly lower than his asking price. After going to negotiate he came back with a number still a couple of thousand dollars higher than I was willing to pay so we pleasantly said good by.After my return home I decided to do research on the value of the car to see if I was really off in my offer. I was amazed to find that the fair market value I found given mileage, options and condition was in line with what I offered and thousands less than the first offer. In addition one if the sites gave a reference price when this was new back in 2009 which was only $1-$2 thousand more than they were asking for it as a used car. While they noted this was a certified car (doubtful given there was loos e trim and other items which were not repaired as expected to find on a certified vehicle) the price was thousands above what all the rating sites and even other dealers we're offering as fair market value.It is unfortunate this all happened because I was prepared to give this dealer my business, however given the practice of high retail prices, add on stickers with features with minimal value, and what appeared to be disregard for Rick as pressing to make a sale without him, I will not be back to this or any Hendrick dealership again. I am doing this because I want to make sure everyone goes in with their eyes open. I believe in a business making a fair profit, but what I found to me is excessive based on many other past car buying experiences.Yes I see all of the positive reviews, but this reviewer clearly went from receiving what was building as a similar great experience to one that was destroyed in a matter of 2 hours. This is an edit the day after....To make matters worse this morning when I checked the dealer website the car was at a price much less than what was originally offered last night. It also said the price had been adjusted a couple weeks ago. So again more to establish lack of ability to trust this dealer to provide a straight shooting deal. Also wanted to make sure this was NO reflection on Rick who I still consider a stand up salesman.

gcplott5

Jun 29, 2014

I was 100% satisfied with my recent visit and purchase! Jorgen was a vast well of information. You could tell he is very proud of the vehicles he sells. He gave us so much information, so much more than I have received at other dealerships. He was fantastic!

docholiday9

Jun 23, 2014

Joe and Jorgan helped me and my wife lease a vehicle and made the experience smooth and effortless. Everyone should at least stop in and shop here.

WMac

Jun 19, 2014

I just purchased a 2014 Dodge Durango from John Lara at Hendrix. John went above and beyond what we expected after a bad experience with a poor sales person at Ben Hyatt Chevrolet. I would certainly recommend John Lara and Hendrix.

Zoom1Zoom

Jun 16, 2014

Jorgen,Thank you for your relentless patience and concern with the assistance in purchasing my new car! You are caring, straightforward, knowledgable about your vehicles and are truly passionate about your career. You made it all easy and comfortable in all aspects. Without a single doubt, I will be spreading your name and the dealership with its professionalism and it's pride. By far THE best car buying experience EVER. Thank you for going to great lenghts so I could make my dream become my reality! Traci Elizabeth Fowler.

Chris Galde

Jun 16, 2014

I thoroughly pleased with my new purchase of a Dodge Ram 1500 Pickup Truck that I bought at Hendrick Dodge of Concord. Last November I participated in the Dodge upgrade program in where I could upgrade my first Challenger to a 2014 model with more features for close to the same payments. Well shortly after I had the new Challenger, this annoying rattle was bothering me. I took the car in to Hendrick Dodge for repair. The Service Department made every attempt to correct this problem but after a time I had to wait for a part to hopefully fix the problem I became frustrated and unhappy with the car. I know that eventually they would get the problem fixed, it had left me raw. I went in to have its scheduled service and while I was there I was approached by Paul Boyd. He must have seen my unhappy look because he treated me as if I was family and ask if there was anything he or anyone at the dealership could help with. He offered me a drink and we sat down to talk. After I discussed the issues of the Challenger I had noticed that he had a racing picture on his desk and Paul said that was his son. Paul showed me some more pictures and I realized that I had attended community college with Pauls son. We laughed at how a small world this was and this conversation was actually making me feel better. During this time Jeff Dumbaugh had my Challenger moved ahead and serviced quickly. I realized that I would still be waiting for the repair to my car and that we all were waiting for a part that I thought was coming on the slow boat from China. I had noticed the new Ram trucks when I came in and I know that Paul saw that look (as I believe all salespeople are trained too) and he asked if I would care to drive one. Well of course I would have loved to have one but I figured that my credit or the price would deny me one, but I said what the heck. After a nice outing getting a feel of the Ram we came back. Paul asked if he could look into getting me into one and he worked numbers and found deals that would ensure that I lost negative equity that I had in the Challenger and that the price was not much more than my car was. At no time did he pressure or steer me wrong. When I thought that I had a question that could not be answered he found or had the information I needed to make a decision whether I could and should get into the truck. I decided to go ahead and get the truck and the process was quick and painless. When I came back with my other key for the car Lee Brown gave me better news in the form of a lower payment than I was quoted the first time. That really put a smile on my face! This was not the first time I have purchased from Hendrick of Concord and this truck would be my third vehicle from Hendrick and they continue to treat me as family. As a Veteran of the U.S. Navy I am proud that this dealership respects and supports the military which means a lot to me because the fact most services forget Veterans until certain holidays or tragedies occur then its Remember the Veterans and Military personnel. I will most definitely recommend this dealership and its entire staff to anyone who is shopping for a new or used car and those who are looking for just an excellent service department! Paul Boyd is an exceptional Salesman and very knowledgeable individual that takes the time to ensure that a fellow person is doing the best that they can be without pressure or cohesion to but a new vehicle like some of the other dealerships I have looked into. Paul makes everyone he meets feel at home and I was able to witness this first hand. Keep up the Great Job Paul Boyd!!!

Cgalde

Jun 15, 2014

You make Lemonade and Dink it in Your new Truck!!! Well I had purchased A Challenger from Hendrick previously and well if the dang car had a rattle that the dealership just couldn't get at. So after going in several times to get it fixed I figured why not get a truck. Well after talking with Paul Boyd, I found out I had gone to College with his son and so as I continued talking with Paul I felt at ease with him as his son who is a great colleague. Paul listened to my concerns about the car and my questions regarding getting into a truck. He was proficient in getting all the data I needed and showed me what I could get into. His ability to have the answer to my questions made me feel comfortable and made it a hands down choice in getting the Ram. Paul's commitment in ensuring that all my needs, questions, concerns, and requests were met with a satisfactory reply and action. It is a rarity that salesmen and saleswomen give customers the feeling that your one of the family. At Hendrick they have always made me feel like family and that's why I have purchased my last three vehicles from them. Keep up the excellent job Paul Boyd! You truly are a knowledgeable person.

Nick87ta

Jun 4, 2014

Jorgen was awesome and extremely friendly will recommend him to friends and family but, the amount of time spent at the dealership was a bit much 12 hrs total before receiving delivery of the truck I felt was a but excessive

yankee2dabone

May 31, 2014

I stopped in Hendricks of Concord to see what they had for used Jeep's . I was just window shopping on my day off and had intensions of going to a few dealer ships to look around. I was meet by Jorgen I explained I was just window shopping due to I had a plan and I was planning to try to purchase something till July. Jorgen showed me new and used jeep's we discussed features and price . I thought we seen all they had for jeep's he explained he had one more he might be able to show me . Jorgen showed me the last one I looked at . We test drove it and I really liked it . I explained again that I couldn't get approved or afford such a beautiful jeep as I have a budget set for what I can spend. Jorgen asked me if they could meet all my requirement that I have at this time would I buy it today . I laughed and said sure knowing that they couldn't possibly do it . I even explained how a dealer tried a month earlier to no avail to get me approved. Jorgen wrote it up and the whole time he kept telling me that they do everything that they could to meet all my requirements . While we waited Jorgen got me drinks even offered to get me snacks from the vending machine. I have worked in retail business for almost 30yrs now and Jorgen was very friendly and professional the whole time he was working with me. Jorgen kept giving me hope that I was going to get approved . I was going to give up and tell them 2 or 3 times thank you for trying, but Jorgen kept reassuring me that they ( Mark ) in financing was doing all he could for me . I would like to thank Jorgen for the superior customer service and Mark for his fantastic financial skills and all the other personal at Hendricks of Concord for helping make a dream come true.

Whitney1028

May 21, 2014

Paul and Cory were excellent in finding the exact Wrangler I was looking for. They had to locate it from another dealer and got it here with in three days. I absolutely love it and so glad they were able to find exactly what I wanted. I feel I got a good price for all the options I got and upgrades. Thanks for all the help and kindness.

jgrosse45

May 20, 2014

I'm on my second Dodge Challenger RT in the last year and half. The first one was a purchase handled by Paul. They did not have the car I wanted on the lot when I went in to look, but Paul was able to find it at another dealership and arrange a transfer. The only thing I didn't like about that car was the payment. I went back to Paul a couple weeks ago to discuss options for lowering my payments. I was able to trade in my 2013 Challenger for a 2014 Challenger with more equipment for less money. The 2014 is a lease (my first lease experience), but I feel like Paul explained everything to me and helped me understand that it really was a good deal.

Mollster86

May 20, 2014

We drove on down from Salisbury to Concord to just look and price out a Jeep. We weren't necessarily looking to purchase until 3 months later but they gave us such a good deal we went for it. We got more than what we thought we needed for the price we wanted. They even threw in slusher mats and a great discount on the extended warranty/service. We will definitely be back in the future for our next vehicle purchase and I can't wait to see their new digs when it opens soon!

Luvingthesun

Apr 29, 2014

We had online communication with Jason Tarlowe about a vehicle we were interested in. Upon our arrival at the dealership we looked for and test drove that vehicle. Jason was great with explaining the vehicles and finding out answers if he did not have them. Soon we decided to negotiate price. It took quite a while for us to finally come to a price that we could afford for the vehicle we wanted but we finally did with the help of the sales manager Victor. I placed Michael on my list of who I worked with because he finalized all of our paperwork for us. He had everything in order and that part was painless.Overall everyone was very nice. I wish the process of negotiating the price wasn't as difficult as it was but negotiating a price you can afford sometimes takes a long time. I would recommend working with Jason as he was friendly and went above and beyond answering questions about our vehicle.

benavidesn2

Apr 27, 2014

I saw the vehicle online and could tell by all the detailed pictures and the great internet price that this was definitely one I wanted to look at! I have been trying to find a newer vehicle for about a year and never felt comfortable at most dealerships and I always felt pressured to buy. When we got to the dealer we were welcomed immediately and offered assistance. Jorgen did SUCH an awesome job being patient with me and my fiance as I looked at the vehicle and test drove. He never made me feel like I had to buy the vehicle or any pressure or hard balling. He simply asked me what questions I had and then just enjoyed the ride and talked about other things. It was SO refreshing!! I decided to buy the vehicle and he was awesome through the whole process and made it the easiest car buying experience ever! The financing was an easy process as well and I never had any anxiety and they got me a great deal! I've already begun referring friends and family to this dealer! They are fantastic and Jorgen is the BEST!

Lynne Terry

Apr 25, 2014

This was my second visit to Hendrick CDJR of Concord, in just a couple years. Salesman Matt Starnes was great! He spent several hours with me as I decided on an upgrade and processed the paperwork. Not once did I have to wait on him to help other people during my buying experience, as he patiently gave me his undivided attention. When I got home later, and realized I had not picked up the mats that came with my purchase, he personally drove 30 miles after work and delivered them to me! Now that's service! I am very satisfied with my overall experience with Hendrick of Concord and would certainly recommend them. When you go, make sure you ask for Matt Starnes!

cdt725

Apr 21, 2014

Great Experience, walked in to compare price, left with a NEW Jeep. Best price. explained what i could afford. Cory and Joe answered all my questions and met all my needs.Everyone i met was friendly and helpful.

rtank13

Apr 15, 2014

My experience with this Hendrick dealership was nothing short of amazing. The sales associates really helped me work through the process of buying a car to make sure I got exactly what I was looking for. Turns out what they had in my price range exceeded my expectations of what I believed I would be able to get. Their commitment to professionalism really stood out.

BDELLI01

Apr 14, 2014

Overall experience was excellent. I really hadn't planned to purchase a car that afternoon but the sales team was so responsive to everything I requested, I was quickly convinced this was the dealership with whom to do business. I had never purchased a car by myself but was able to follow the progression of the sale very easily. Even though the dealership closed at 8:00 p.m., the sales and financial staff willingly stayed and finished my purchase paperwork.

Kyle

Apr 12, 2014

My salesman, Mark Breeden, and the financial staff at Hendrick Dodge worked their butts off getting me into my first brand-new car, with less than stellar credit. They weren't weren't going to let me leave there disappointed and empty handed. Thank you!

arawackaxe

Apr 9, 2014

I had a very buying pleasant experience, the agent did not try to upsell me, he worked within my budget to get me the best deal possible.Thanks.

Ddonatel

Apr 2, 2014

Lee Wells was excellent to work with. Very informative and very patient. He took me out on multiple test drives as I was trying to decide between the six cylinder and the eight cylinder Chrysler 300. The back-and-forth negotiating the deal was kept to a minimum which I fully appreciated given the fact that I was buying a car in between my son's tournament basketball games. I didn't even have the car that I was trading in with me. Lee offered to drive my new vehicle (50 minutes away, over an hour and a half round trip) to my residence and drive my trade back to the dealership. How's that for customer service! In the end, I got a great deal on a great car that I love. I would highly recommend Hendrick Chrysler Jeep and specifically Lee Wells.

JChev101186

Apr 2, 2014

I had a wonderful experience! Jorgen, "The Big Swede" was very helpful and knowledgeable about all of the vehicles. He had an answer for every question and was patient with me throughout the entire experience. I would highly recommend this dealership and Jorgen to all of my friends and family. Thanks!

TT2014

Mar 31, 2014

I just bought my second Jeep compass. One in 2012 and now a 2014. My salesman Mark was fantastic. He's quiet but he's helpful and a really good sales man. He sold me both of my vehicles. I love my 2014 jeep compass and I look forward to seeing mark and the rest of the staff at Hendricks for future purchases. I will be a returning customer. Great job.

mskoch

Mar 30, 2014

This is our second vehicle from Hendrick Chrysler Dodge Jeep RAM of Concord. We dealt with a few more people than we did with our first vehicle, but the experience was the same: We were treated great, and felt valued the whole time we were there. This time I have insight into their service after the sale as well, which is superior too. The service department is fast, helpful, and can be a great partner along the way, long after the sale is over. Jeff Dumbaugh in service can not only help you with the car you bought from them but other cars you own as well.Lee Wells took care of us from sales, Victor Rizk made the deal happen, and Michael Castelli from the Financial Services Team who makes the boring paperwork once the sales is done go by fast, and a pleasant experience, are the complete package.We will be back again when it's time for a new vehicle.

Mike Koch

Mar 30, 2014

This is our second vehicle from Hendrick Chrysler Dodge Jeep RAM of Concord. Both times were great. We got a good deal, and were treated with respect all along the way. The service after the sale of our first vehicle was top notch, and they will work on your other cars even if you didn't buy them from them. Lee Wells took care of us from sales, Victor Rizk made the deal happen, Michael Castelli from the Financial Services Team who makes the boring paperwork once the sales is done go by fast, and a pleasant experience, and Jeff Dumbaugh from the service department are a great team. If you are looking for a good deal, and great service after the sale, we encourage you to go where we will go for our next car: Hendrick Chrysler Dodge Jeep RAM of Concord!

Micheal

Mar 24, 2014

The salesman was great and so was the finance manager.. We asked them a few times not run our credit over and over again, cause we plan to but a house with in the next year . Well it has been a month now and I'm still getting letters from all kinds of banks. Also waited a month to transfer my tag .. So now I have to pay an extra month worth of taxes on a more expensive vehicle . They seem like they have there stuff together but they DONT!

lldecker

Mar 18, 2014

Had a good experience. Corey explained vehicle operations very well. Will recommend dealership to friends and relatives. Building facilities are very nice. Overall it was fun.

jmparker14

Mar 17, 2014

The team worked very hard to get me into a vehicle and in a better place financially due to existing loan on trade in. I am picky and EVERYONE was very kind and accommodating. I will return when I am ready for my next purchase!

TMcD2264

Mar 17, 2014

Great car buying experience. I have bought 3 Pilots from Mr. Fowler when he was at Honda of Concord. I was looking for a car for my daughter this time at Honda of Concord and found that Mr. Fowler had moved to the dodge dealership so I left Honda of Concord and went to the Dodge dealership just because that's where Mr. Fowler works. He worked with us to get a very reliable car for my daughter at an unbeatable price. Very professional and honest salesman, and I would recommend him and the dealership to any one else.

jmparker14

Mar 17, 2014

The team was accommodating, patient and always smiling throughout the entire process and my at times indecisiveness. I will buy again from them and would highly recommend to anyone.

abjames2001

Mar 11, 2014

The sales person I worked made sure that i understood the features of the vehicle i got, also, he and the finance person were cordial and worked with me to get my monthly payment down to a comfortable amount.

rjnargi

Mar 11, 2014

So I went to this dealership with a trade in that I knew was going to be tough to trade in and I just wanted some information. One dealer said "I promise I can make this deal work. there is no need to wait a few months. We have discounts and I need used cars. Come in" I scheduled an appointment the next day and drove 35 minutes straight from work. As soon as I walk through the door my sales guy pawns me off to another dealer because he was "dealing with another customer" (ok what is the point of scheduling appointments) but assured me that this new dealer knew everything bout my situation. So I sit down with this new guy (who doesn't bother to tell me his name) and proceeds to tell me he doesn't know what I am trading in or what I ma looking for. He then suggests a car that he shows me the keys to (doesn't bother to even show me what the car looks like) and wants my credit info. I told him "I don't want my credit ran if this deal can not work. I explained everything to you and if this car can work then please don't bother running it" He said: I am sure we can make this deal work. Cut to less then 10 minutes later he comes back and says "Sorry this deal is a no go." So I was lied to by 2 sales reps. I wasn't even allowed to see the car. Wasn't asked if I could put money down or cosigner. and then had my credit score hit. I felt embarrassed and insulted. I don't like to use the word "never" but I will NEVER step a foot in this dealership again

Pravinraj

Mar 5, 2014

This was my first visit to Hendrick Chrysler Dodge Jeep RAM of Concord.I was extremely impressed. I had purchased a new 2014 Chrysler 300.Honestly I would say the Sales Consultants(Rick Sayward and Lee) was very kind, professional, and honest.

PravinRaj

Mar 4, 2014

This was my first visit to Hendrick Chrysler Dodge Jeep RAM of Concord. May I say I was extremely impressed. I had purchased a new 2014 Chrysler 300.I can honestly say the Sales Consultants(Rick Sayward and Lee) was very kind, professional, and honest. I have informed them that he has earned my business going forward and that I will not only have all of my service needs completed by them but I will also inform friends and family about the great service I received.

defird64

Mar 4, 2014

Over the years, I have purchased several cars, but by far this was the best experience yet in selecting, negotiating, and financing a new vehicle. Each of the employees made you feel comfortable, no high pressure, making the customer feel at ease, in other words, they would work with you until you were completely satisfied. Before you purchase your next vehicle, give this dealership a chance to prove what I said is correct. Overall it was an awesome experience.

RCDevildog

Feb 28, 2014

My overall experience at this dealership was outstanding! The staff I dealt with, which includes Scott Codespotti the Salesman, Leland Thompson the Retail Operations Manager and Michael Castelli the Finance Manager were genuinely good people. They were very knowledgeable about their product and went out of their way to help me. They were able to locate a vehicle and an interest rate that was absolutely perfect. They really care about the customers and ensuring the customers are completely satisfied with the entire vehicle purchasing event. This was by far my best vehicle buying experience ever. I have and will continue to recommend this dealership and their staff to everyone.

RCDevildog

Feb 27, 2014

My overall experience at this dealership was outstanding! The staff I dealt with, which includes Scott Codespotti the Salesman, Leland Thompson the Retail Operations Manager and Michael Castelli the Finance Manager were genuinely good people. They were very knowledgeable about their product and went out of their way to help me. They were able to locate a vehicle and an interest rate that was absolutely perfect. They really care about the customers and ensuring the customers are completely satisfied with the entire vehicle purchasing event. This was by far my best vehicle buying experience ever.I have and will continue to recommend this dealership and their staff to everyone.

Matt Hayes

Feb 12, 2014

Cory Lyle made this experience a great one. When issues came up, he jumped in and made everything right with the up most professionalism! I would buy another Jeep from this dealership only because of Cory.

cmpeters

Feb 9, 2014

After searching for a '14 Wrangler Unlimited Rubicon X for several months, I finally landed on Hendrick Concord's website. A quick call to confirm the Jeep was still in inventory led me to Paul Boyd. Paul's easy going personality and style made him easy to talk to about the details of the Jeep and the price. After an unforeseen turn with another dealer (completely on me) I ended up back at Hendrick w/ Joe Owens. Joe and Paul wrapped up my deal around noon and by 8pm the Jeep was delivered to my driveway, 4 hours away from Concord, NC. I would highly recommend Joe and Paul to anyone looking for a Chrysler product.

jonnyb166

Feb 4, 2014

What a fantastic dealership! The level of service i received exceeded all my expectations. John Cauble is a fantastic salesman and i would definitely recommend him if you are looking to buy a new car.

Don Koller

Jan 29, 2014

Had a great buying experience with Cory Lyle, our salesman. At first we thought our target vehicle might be out of reach financially, we looked at lesser options, and eventually made it into a great car through leasing instead of buying. This was not what we initially intended, but he certainly got us the best deal based on available incentives, etc. We had heard of this dealership's excellent reputation from other people and reviews online, and they definitely lived up to it.

sherrimolosky1

Jan 21, 2014

Best new car buying experience we have ever had. 2nd dealing with a Hendrick dealership both very very good!! I would buy from a hendrick dealer again.

Troy Broadway

Jan 20, 2014

Great service all around. Everyone involved with my purchase were true professionals. Very pleasent experiance and I look forward to my next purchase at Hendrick. I was pleasantly surprised by the effort that was put forth to make my experience as enjoyable as possible. If you are looking to purchase a new car, definitely stop by Hendrick Chrysler Jeep Dodge.

Shakawaka

Dec 27, 2013

I purchased the Jeep grand Cherokee from Hendrick Jeep in Concord. I'm thankful that they are moving to a new more convenient location. The Sales Manager Joe was so transparent over the phone I felt confident when I arrived there would be no surprises!! Unlike some of their competitors they did not disappoint me. Give these guys a try you will not be disappointed...

docholiday9

Dec 27, 2013

Great experience! Joe, Cory, and Lee are a great team and were very accommodating. The buying process was the smoothest I have experienced in over 15 years and over 7 vehicles. And the team members all seem genuinely happy, which is refreshing to see. I highly recommend this team and this dealership. [my experience with this website= dealerrater is terrible though - it has taken me 10 attempts to submit this review!]

Conrad C

Dec 27, 2013

Great experience! Joe, Cory, and Lee are a great team and were very accommodating. The buying process was the smoothest I have experienced in over 15 years and over 7 vehicles. And the team members all seem genuinely happy, which is refreshing to see. I highly recommend this team and this dealership.

Skydiver1

Dec 20, 2013

Jason Tarlowe went above and beyond in the sale of my 2014 Jeep! Victor made it come together, and Lee in finance finished it up with ease! I also had contact with the guys in service and I know I will have complete confidence in that department if needed! Thanks guys! There's nothing better than a Jeep!

TAustin51

Dec 6, 2013

From start to finish this was the easiest purchase of a vehicle I have ever experienced. Alan started working on my purchase and then handed off the transaction to Scott and while working with two different people can people a challenge the transition was seamless to me. While in the past I have bought trucks from other Dodge dealers in the area I now know I have a place that will have my repeated return business.

315088

Dec 5, 2013

This was the best buying experience I have ever had! The seals person Jason, is very knowledgeable of the Ram I was looking to buy. Showed me nearly all the features and explained in detail how to set them up. Showed me the different departments and introduced me to the staff. Jason made sure I was comfortable at all times, never left setting alone.

Ginamorgan

Nov 19, 2013

Friendly greeting and salesman was attuned to my wants and needs. He pulled three different types of vehicles up to the front of the dealership (in the colors that I wanted). All in all one of the best experiences I have had purchasing a car.

Travis32

Nov 19, 2013

I think this was best dealership I've ever delt with!!!!! And they didn't push me into anything thanks darrin for everything I'm try to send all the business And thanks again ths truck is perfect for me!!!

Cgalde

Nov 14, 2013

I thoroughly pleased with my new purchase of a Dodge Challenger that I bought at Hendrick Doge of Concord. The General Manager Leland Thompson and Salesman Scott Codespoti made me feel more than welcome at the dealership. At no time did I feel pressured into purchasing a new car in any aspect. If I had a question the entire staff ensured that I received an answer. This was not the first time I have purchased from Hendrick of Concord, this happens to be my second car from here. I enjoy and salute the service dept also because they keep my cars (including my wife's Ford Escape) serviced and on the road fast and inexpensively. As a Veteran of the U.S. Navy I am proud that this dealership respects and supports the military which means a lot to me. My time at the dealership was by far the quickest purchase I have had in my entire car buying experience. I will most defiantly recommend this dealership and its entire staff to anyone who is shopping for a new or used car and those who are looking for just an excellent service department!

JMan7

Nov 12, 2013

Derek had called me to see if I was interested in trading in my 2011 Wrangler Sport for a later model. I went to see what they could do and ended up with a certified pre-owned 2013 Wrangler Rubicon with all the extras! Rob and Victor worked especially hard to find a vehicle that I would love and in my price range, and they did a great job. This is the 3rd car I have purchased from this dealership, and I have always had cars that I have purchased here, serviced here. The whole staff are very friendly and helpful and I could not be happier with my purchase. I would definitely recommend them, and I will be back! Thanks.

Jason

Nov 12, 2013

Derek had called me to see if I was interested in trading in my 2011 Wrangler Sport for a later model. I went to see what they could do and ended up with a certified pre-owned 2013 Wrangler Rubicon with all the extras! Rob and Victor worked especially hard to find a vehicle that I would love and in my price range, and they did a great job. This is the 3rd car I have purchased from this dealership, and I have always had cars that I have purchased here, serviced here. The whole staff are very friendly and helpful and I could not be happier with my purchase. I would definitely recommend them, and I will be back! Thanks.

joecr

Oct 27, 2013

I saw an Internet Ad for two Cadillac SRX Premium Collection cars, one was a 2012 and the other was a 2011 with 20,600 miles. This car was located at their Cary, NC facility so they brought it to me. It was exactly what we were looking for.Sam Williams answered my inquiry. He was a really professional, nice person to work with, always following up on everything. I highly recommend Sam Williams.

Coleyole

Oct 22, 2013

Complete transaction time from test drive(s) to walking out with keys in hand was just a few painless, pleasant hours. They even allowed me to drive the vehicle to my ill father for his stamp of approval during my test drive. All in all I'd recommend Hendrick CJDR to anyone and especially Alan and Michael.

GerryKingsley

Oct 16, 2013

These guys were great to work with, with no high-pressure sales tactics. In particular, my salesman, Paul Boyd, was extremely helpful. He knows the product and the sales process, and went out of his way to help me find the perfect car. In fact, on my last visit, he spent the entire day with me even though it was his day off. I could not be any happier with the experience. Regarding price, they were very competitive. I highly recommend this dealership. And ask for Paul...you'll be glad you did.

rican56

Oct 15, 2013

Great people to deal with. I had a good time. Jeff was a help in me selecting my Dodge Journey 2014. I will go back and bring my daughter.

Tmarc

Oct 7, 2013

Overall good experience. The sales staff were friendly. They gave me more for my trade-in than expected and I got my vehicle for less than expected. Would recommend this dealership to others.

ArnoldHank1964

Oct 5, 2013

I live in Huntersville NC and had a bad experience at the Jeep dealer in Cornelius NC. I decided to call around and came across Hendrick Jeep in Concord. I drove 30 minutes to check them out and was I ever impressed. I dealt with a number of the Hendrick team and at every stop along the way I was treated with professionalism and enthusiasm. Never was I pressured and buying my Jeep was as much fun as you can have buying a car. Joe Owens, Victor, Sam and Mike were all top shelf guys whom I would recommend to any friend or family member. If you are looking for customer service, honesty, integrity and professionalism look no further than Hendrick Jeep in Concord.

mynana330

Sep 28, 2013

Very professional, satisfactory price and great car. Salesman was John Cauble and he should get 5 stars, but I don't see his name listed anywhere.

Ferlon

Sep 10, 2013

We went to Hendrick's Jeep in Concord because Jeep makes a fine vehicle and we wanted to buy locally. We have owned two Jeeps in the past. We ask for Jeff McKinney because we had met him on the lot on Sunday. We made the deal after negotiating. Jeff was very helpful in finding the vehicle that we wanted (dealer transfer in). He made sure we were happy with the vehicle, explaining everything to us upon delivery. Overall, we had a great experience and would definately buy another vehicle from Jeff.Linda M. Benton

DavidMorrell

Sep 2, 2013

This was my second jeep that I purchased through Corey and both times he took care of me in a very professional manner. Was extremely pleased with the overall service by the entire staff at Hendricks.

thwags

Aug 31, 2013

In July I came by the dealership just to look around. My car had been totaled and I needed another car fairly quickly. Preston was the first person to greet me. He was outgoing and friendly. Since I did not know what I was really looking for, Preston found me a car that he thought I would like and he was right. I was so impressed! Preston was off the next time I came by to look at car again. Sam jumped in and did a great job. Overall, this was hands down the best experience I have had in purchasing a car from the beginning all the way to the closing process. I am recommending this dealership to all my family and friends.

Jan, mother of a new driver

Aug 26, 2013

Our daughter found a jeep that seemed to be a good deal on cars.com. When we realized it was in Concord, we went to check it out. Our salesman, John, said to her "So you can drive a manual?" She replied, "What's a manual?" We all laughed because she had just received her license four days earlier! John helped us see that she could learn to drive a stick shift and was a pleasure to work with. Then Victor even came through in the end. She is enjoying learning to drive a"manual" and her brothers and sister want her to teach them!

laurin

Aug 19, 2013

Stopped by this dealership looking for a new Chrysler T & C. Saw one on their lot that I like and negotiated a deal for it. This was around 5:00 pm on Friday, Aug. 2, 2013. I told them that I needed to go home and discuss this with my wife. I would let them know for sure the next morning at 9:00 AM. We decided to get the car, and I called the next morning (Saturday) at 9:00 AM Paul Boyd said it was still available and I told him we would take it. He said OK. We drove 23 miles from my home to the dealership. When we got there, after an extensive wait, Paul Boyd came out and told us that the vehicle we had chosen was sold. Needless to say, I was furious! We left the dealership disappointed. Then next Tuesday, Paul Boyd called me and said they had the same vehicle, but in another color. I had wanted a red one, but this one was Steel metallic. I told him, we would take a look at it if he could hold it and not let the "little ole lady from Pasadena" buy it before we could get there, We leased the vehicle (maybe I should not have) but I still wanted the red one and was given no logical reason why we couldn't. To this day it is shown as an available vehcle on their website (Aug. 19, 2013) I know for sure because of the VIN number. Anyway, I will NEVER buy from this dealership again.

loved1

Aug 11, 2013

It was a pure pleasure doing business at your dealership because of the professionalism of Mr. Maynor. He is top notch! Friendly, courteous, and showed genuine concern for his customer. I can also say the same for Mr. Dumbaugh. Thank You both! God Bless You all! Their character speaks Volumes for the dealership.

cbcummings

Aug 7, 2013

The sales representative was very attentive and answered all of our questions thoroughly. He did not use pressure tactics. While we waited for our vehicle to be available, he responded to all inquiries. I definitely recommend Rick Hendrick!

Solt73

Aug 1, 2013

Very friendly and so helpful. Courteous and accommodating for my husband was in a wheel chair. Highly recommend your dealership. That's for such a good experience.Tamara Solomon

Ginefer

Jul 24, 2013

On behalf of my company, Orange Bakery, Inc., I searched the Hendricks company website for a vehicle. After contacting the branch I was informed that the vehicle I had seen was unavailable and was offered another option, one that was more than $4,000 than what I initially searched for. The sales associate that I spoke with was professional and very helpful. My director made an appointment for the following Saturday of that week to view and test drive the the vehicle. He, my director, was told to write a check, that was not to be cashed, to hold the vehicle until a complete payment was made - the vehicle was to paid in full out right. The following business day a full payment was made and we were told the vehicle would be ready for pick-up on Thursday of that week. We were contacted and told that the vehicle would not be ready until Saturday. We were also told that Monday that the check for my director would be available for pick-up when we picked up the vehicle on Thursday. We were fine with the vehicle not being ready for pick-up later. I and and associate were sent to retrieve the vehicle and the check. Once we arrived we were greeted by Jeff. We explained to him that we had been working with Derrick and he informed us he was off for the day. He told us he would locate the keys to our vehicle. He brought us back a book with a key and we proceeded to explain we were also there to pick-up a check. He then copped an attitude, which was completely unnecessary. Another gentleman, Gerald, came up to us while Jeff, obviously feeling inconvenienced, went to inquire about the check. Gerald was very nice and welcoming. He asked if we needed anything and gave us a place to sit while we waited on Jeff to return. It was then that we noticed Jeff had given us the wrong key and owners manual. After coming back Jeff was rude and explained to us that he didn't know where the check was and could not get in contact with Derrick. He then explained how he couldn't find the spare key to the vehicle and explained he would go pump us some gas - very unprofessional. Gerald explained to us that we could speak to the finance associate you had on duty. We finally were able to speak to him, but Jeff intervened and explained how he already explained the situation to us. We waited for a total at your facility for a total of 2.5 hours before we got to a resolution. Your associate Jacob was very helpful and arranged it so we could pick up the check at your sister location. If Gerald or Jacob had been our first point of contact I believe our experience would have been a more positive one. Your associate Jeff, is unprofessional, rude and just plain disrespectful.

samandjoy

Jul 23, 2013

The customer service along with the two sales Scott and Mark were super to deal with Scott work very hard to make sale with me on payment I needed to be at.Only bad experience was waiting 3 hours to fill paper work with finance.

LandJKennard

Jul 22, 2013

My husband and I dreaded purchasing a new vehicle for months when we decided to bite the bullet yesterday. Paul and Mark were great to work with! They were both extremely friendly and informative even with our 3 kids being there with us. From start to finish this was by far the best car buying experience we have ever had and we went home with exactly what we were looking for! Would highly recommend them to anyone!

smarci01

Jul 21, 2013

Excellent service! Michael, Gerald, Victor and Paul were all very helpful, friendly and provided excellent service. I am glad to have had such an easy experience in buying a vehicle.

Bill

Jul 18, 2013

The salesmen were very professional and did their best to make me feel comfortable. They were helpful in answering all my questions. In the automobile business, where the phrase "I want to earn your business" is much used, I felt they really meant it. A good experience from beginning to end.

jennibarr07

Jul 4, 2013

Awesome staff this was my second car purchased from them. This time even better than last! Will never deal anywhere else but Hendrick CDJR OF CONCORD!!! LOVE YOU GUYS!!

Jen. Luvs200

Jul 4, 2013

My husband and I purchased a 2013 chrysler 200. We received top dollar for our trade. This was our second car we have bought from them and I promise you I will never buy anywhere else!! Our sales consultant was Gregory Maynor and the finance manager we had for the second time was Mike Castelli. Love, Love, Love this dealership and the staff!!!! Having bought a car from them prior I can also vouch for the service department. Awesome guys and they car about your vehicle and you! Very thorough!! Will recommend and have already recommended to family and friends!!!!

ViktoriyaRumyantseva

Jun 27, 2013

I bought a pre-owned Toyotta Corrolla 2010 on June 15, worked with Mark Breeden and then Mike Castelli. Overall it took more than 3 hours. I did not expect to find a Toytta at this dealer but was presently surpsided to find one in very good condition for a reasonable price.We negotiated down $1,495 for the price of vehicle. Mark was very friendly and pleasant to work with.I had a plastic cover for passenger seat belt popped out of place and when I pointed it out, they gave me a "We owe" certificate to come back later to get it fixed.When I got home and inspected the car thorougly I noticed a right back speaker was not working and the driver's window seal was torn.I got a email from Mark monday morning checking with be about my experience with this dealership and I replied with the things I noticed are wrong. He advised me to call and schedule and appointment so service people can take a look and order the parts needed to replace those thigns.Yesterday I went there for my appointment and it took 1hr 40 mins and all the parts were replaced for me for free.I really like my new car, and will recommend this dealership to everyone.Thanks again,Viktoriya Rumyantseva

quiksilver_199

Jun 2, 2013

If you like being called a liar to your face about how much you paid for your vehicle new (was thinking about trading in) and saying that that particular car sells brand new for $3,000 less, then by all accounts deal with Mark. Whenever I told him that I paid $19,000 for my vehicle, he shook his head and said, " They sell for $15-16,000 brand new all the time" and that "Maybe if you add $2,000..." whenever I mentioned that. He said that I had the window sticker in my glovebox (didn't know that I consented to them searching my vehicle and going through all my my paperwork in the glovebox, and even then they must've went dyslexic because it did NOT say $15,000 ) and I told him I know for a fact what I paid for my vehicle, but he still had a smug attitude and shook his head. So I asked for my keys back because I was going to leave and while waiting 10-15 minutes, I was greeted by Victor Rizk. I do have to say that Victor was super friendly and might possibly salvage this potential sale. I went from making a deal today to possibly passing and going somewhere else!

chrisgard

May 12, 2013

paul was very great.He was very concern bout my well being.He answered all of my questions. I will let every person know how much wise and friendly paul is I wiil shouldly be back for my upgrede on my next Ram 1500...lol

khmahle

May 2, 2013

We were very impressed with our visit from beginning to end. Everyone was very professional and helpful in listening to our needs. We arrived with no intention of being able to buy a new car but we were able to because of there diligence and expertise.

fairylady

May 1, 2013

I must say we were very impressed with Preston's attitude and understanding. My husband had visited the dealership alone first and had looked at a couple of vehicles. Since I am to be the primary driver of course he wanted me to be satisfied with the purchase so no decisions were made immediately. My husband brought me to the dealership after I had gotten off of work. I was very tired and the weather very rainy so I wasn't exactly in the mood to "make a deal". Preston was extremely understanding and did not make me feel hurried. We returned the next day and after some conversation with Preston decided to purchase. He was very knowledgable of the vehicle and pointed out several features that I had not noticed. I would definitely recommend to my friends or family to deal with Hendrick and especially with Preston.

Rande90710

Apr 19, 2013

The guys were great they went the extra mile to make sure my expectations were met. Even though there were several things I didn't question they encouraged me and explained things clearly .

lacybeatty

Apr 11, 2013

I went online to search for the vehicle I was looking for though my insurance assisted car buying service and was emailed automatically by a few of the dealerships in the area. Rob emailed me personally and was the only one to actually call me expressing interest in my wife and I just looking at the Grand Caravan. We looked at a few models and decided to test drive to see what my wife and I thought of the handling. Never once did the price come up until we sat down and discussed if we wanted to look into purchasing. Rob was up front with me on the costs and worked with me in a way that I felt comfortable in the negotiation. A side note about him is that he was extremely friendly to my 2 year old who was comfortable enough to talk to him, showing his toy car and trains, in fact the whole staff at Hendrick was kind and understanding with my family even though we were there late and my son was on the verge of breakdown. I would definitely purchase a car from this dealership again and have already recommended it to my family.

jimmie16

Apr 7, 2013

well i came in to find a car or truck to rebuild my credit and paul and sam came out talk to me about my options and suggested me to get into a new avenger and i didnt think they would but some how with some miracle they got me into a 2013 avenger se v6 and wow you can ask for the best services and customer service and i do recommend this dealer to everyone and the finance manager was very good what he does because i was in and out with my paperwork

mlr8105

Mar 27, 2013

Sam went above and beyond to get me a price that I could work with on my new Dodge Ram 1500. Great customer service. I will definately recommend Hendrick Chrysler Dodge Jeep Ram of Concord, NC to my friends and family.

jmlamb76

Mar 25, 2013

Great car buying experience this past weekend courtesy of Alan Thompson, Paul Boyd, and Michael Castelli! Alan & Paul: you guys were great to work with, and your knowledge of the vehicles we were looking at is top notch. Michael: thanks for getting us through the paperwork portion as quickly as possible. THANK YOU to all 3 of you for your patience and kindness with our little girls who were in full meltdown mode after spending the day there. :) We're looking forward to enjoying the Town & Country Limited and 300C for the next few years.

DanRam

Mar 20, 2013

The staff at Hendrick was beyond subpar. We were pressured by our salesman into trying to buy something we did NOT like. When we did make a decision on something, they did not listen to our requests as far as price and payments which were beyond resonable. They sent our credit to 9 banks and for each of those our credit took a hit. During the process they appraised our car and kept our keys locked in the office so that we could not leave at our own free will. It was not until we got angry with them about the keys that they finally gave them back and we then promptly left. Terrible experience, glad we did not buy from them and I will NEVER go back! Lake Norman chrystler jeep dodge and ram is where its at!!!

jbostic

Mar 12, 2013

This is WHY I gave you a very bad rating.Complaint #1 - Date of Service , March 3, 2013I brought my 02 Jeep Wrangler in for a oil and filter change. The service advisor ( Dumbaugh ) said that from my last visit it shows that I had a rear pinion seal leaking oil. Do I want to have it fixed today? He also said that inspection was due in about three months, do I want to go ahead and get it inspected? I told him that I didn't think the pinion gear was leaking oil that I park the Jeep on cement and I have never seen oil on the cement. I also told him no for the inspection. Who going to go ahead and get a inspection when you have three months before it is due? After service work was complete Dumbaugh said that the pinion seal was still leaking oil bit didn't need to be taken care of at this time and my paper work said that I had oil leaks. The only oil leaks that I had was from where the oil and filter was changed and they didn't attempt to clean up the oil that had run down the side of the block when they took off the filter. They also didn't attempt to clean the oil that had run around the oil pan while draining the oil. I had to clean this mess up when I got home. I also checked the pinion seal and it was not leaking, no sign of oil around the seal. Cost to replace pinion seal, $137.00. Why are you trying to rip me off for a pinion seal when it don't need replacing?Complaint #2 - Date of Service, March 6, 2013Brought my 06 Jeep Cherokee in for a front end alignment. After about an hour the service advisor (Sciranko) came to me and said that a bolt was broken on the lower control arm. He took me back in the garage area and showed it to me. I asked who broke it, and he said the guy doing the alignment . Well, since your guy broke it , it should be fixed at no cost to me. He said that the lower control arm would have to be replaced in order to fix it and I would have to pay for it because they couldn't help that they broke the bolt. He said that it would cost $ 579.95 to replace and install control arm. I took the Jeep home and took out the broken bolt in about 30 minutes. I came to the dealership and bought a replacement bolt for the control arm, less than five bucks. Two days later I brought Jeep back to the dealership and had the front end aligned.My problem is when you break something you should fix it at no cost to the customer. The second problem is , if the tech knew what he was doing , he could have taken the broken bolt out. The bolt went straight thru the control arm with a nut on top. All he had to do was put a wrench on the nut and loosen it. I still can't believe that they were going to charge me $579.95 for a lower control arm when all it needed was a new bolt. Another way to rip somebody off. WHAT HAPPENED TO QUILITY CUSTOMER SERVICE ?If I have to check behind you every time that I come in for service work, I don't need you. I especially don't like the idea that you want to change parts that don't need changing and you think the customer should be responsible for what you break. Another thing, if I going to be charged for shop supplies, by all means use them to clean up the mess you make. What I want is for you to take my name, phone number, address and any other information that you have on me off your system. I will never do business with Hendricks Jeep again.If you are told by the dealer that you need repairs and it is going to be costly, please check it yourself or go somewhere else and get a second opinion.It may save you hundreds of dollars , like it saved me.

Bonnie S.

Mar 9, 2013

Buying a car has always been a stressful thing for me. Salesmen flock you the minute you pull into the lot, asking you questions and trying to show you cars before you even have a chance to browse. Hendrick Chrysler Dodge gave me a whole new outlook on salesmen! Sam Williams took the time to listen to me and never made me feel stressed or pressured. That is how car shopping should be! After purchasing my New Dodge Dart, Sam explained all the features so I could drive off the lot and enjoy my new ride! I will be sure to recommend Hendricks to friends and family!

TomFortier

Mar 6, 2013

I have dealt with MANY new car dealerships in my life and I have to admit that the experience I had with Cory and Joe was exceptional. They were very professional and I never felt any pressure to buy. They gave me that best price in the area on my new Dodge Dart and I love the car! If you want to be treated with respect, this is the dealership to go to. I also brought my car in for it's first free oil change and the professionalism of the dealership pours into the service department. I was introduced to the Service Manager, Richmond, and me service advisor was Mike. They are assets to any service department!

whatupe

Feb 25, 2013

Recently purchased a new town and Country from Hendrick Chrysler. The experience was excellent overall, from my inital visit through my return visit to make the purchase. I worked with Paul and Derek on the sales side, and both were very knowledgeable, courteous, and respectful. They both worked quickly to meet my parameters for a fair deal on the price of the car as well. After the deal was agreed upon, I worked with Mike on the financing side. Once again, another very friendly and knowledgeable person to deal with. Explained the service contracts and insurance that they offered without being pushy about any of them. Was also very quick and detailed with his paperwork. Once the financing was complete, the car was waiting for me outside the dealership, already cleaned up with my license plate transferred over.The dealership itself is very nice, clean, and modern as well. Over all, an excellent place to purchase a car!

Karlene Haley

Jan 31, 2013

We first contacted Alan after seeing a truck we were interested in on-line. We wanted to be sure the vehicle was still on the lot before we took a one hour trip to Concord. Alan checked on the computer but said he wanted to actually go out on the lot and physically make sure it was still there. He immediately called us back and told us to come on because it was there. When we arrived, he had the truck pulled up to the front of the building, and we were immediately in love with this truck. Alan took us for a test ride and took care of reaching an agreeable price by working with Mark Wright, the finance manager. Alan was very personable but at the same time very professional. Mark then took over, and even though we were not financing, he took a considerable amount of time to discuss warranties and complete all paperwork. He also was very knowledgeable and informative, and we left the dealership feeling that we got a very fair deal and excellent service. We would definitely purchase another vehicle from this dealership.

g_robbins

Jan 29, 2013

Exceptional customer service! We were made to feel at home. There was never any pressure whatsoever to buy. Definitely felt comfortable. Will consider buying from these guys again in the future!

G.Robbins

Jan 29, 2013

Exceptional customer service! We were made to feel at home. There was never any pressure whatsoever to buy. Definitely felt comfortable. Will consider buying from these guys again in the future!

Pauley Family

Jan 26, 2013

They helped me so much! Great service! Great salesman who were personal and made everything easy! Thank you Hendrick!

BIGE45

Jan 17, 2013

VERY SIMPLE -- GREAT ALL AROUND EXPERIENCE WITH DEALERSHIP. ALLAN AND JOE WERE A PLEASURE TO WORK WITH AND MARK HANDLED THE PAPER WORK WITH EASE.

johnwr

Jan 15, 2013

I have a 2012 Jeep Wrangler which I scheduled one (1) week in advance a service appointment for my normal oil change and a tire rotation. I also asked for help with a water leak on the drivers side only. I had noticed water standing under the floor mat water and vacuumed it out with a wet dry vac prior to my appointment. Your service found a Tech Advisor on the issue and installed new Front Door Weather strip, tested with water and found the problem was resolved. The total time in service was approximately 2 1/2 hours. My issue is that the car was returned to me with standing water in the floor board on the drivers side. No attempt was made to vacuum out the water or dry the carpet. I was told I would have to bring it back and they would remove the carpet and dry it which does not make common since, the mold and mildew would just sit there till my return. I feel the job was half done and since I purchased the car new at this dealership I would think some attempt would have been made to at least dry the interior. I had to drive home and finish the job myself. It seemed by my conversation with the service writer that nothing could have been done but I think it was just poor service and since this is a newer car with an admitted issue that some care would have been performed to return the car to me with work completed, I asked that some attempt be made to dry interior at the time of my initial interview. Just make sure you get what you asked for and that they finish the job!

j1a2y3

Jan 2, 2013

My first impression was the dealer was attentive to my needs. As we progressed further thru the deal it seemed harder to get the same attention as when I first walked thru the door. Overall they were friendly and would find the answers to questions without making things up. I am curious to see how the service department works, they seem to have a very knowledgeable department leader.

jtmoore

Oct 29, 2012

cory Lyle made buying my new Ram 1500 at your Dealership a great experence. His persistance in getting me a good deal is much appreciated. I have already given out 5 of his business cards to my associates at work. ThanksJim Moore

Tori 2012

Oct 11, 2012

I recently bought a new 2012 Jeep Compass from Hendrick Chrysler Dodge Jeep Ram of Concord and the sales person Mark did a great job. This was my first solo car purchase and Mark answered all of my questions and seemed very relaxed. Which made me feel relaxed. Even the finance guy Mike was nice and made sure I completely understood everything. I will be doing business with this dealership again.

Buckhorn

Oct 8, 2012

I enjoyed my buying experience with Shane Watson. Very laid back, and easy going buying experience. I like a relaxed atmosphere when I do business. Jack Joyner....

deansteele5

Sep 10, 2012

We were so pleased with the dealership and these three guys that we actually bought TWO vehicles from them in the same visit...one for me and one for my son. Lee seemed very forthcoming with information to help us land on a price for both vehicles. Alan was a joy to do test drives with, and was supportive of the vehicles we chose. Mark was a VERY patient finance consultant, who helped us get the best financing we could on both vehicles, and even stayed with us until nearly midnight to complete both transactions. They had exactly the vehicle I was looking for, and had multiple options to choose from for my son. I will definitely recommend this dealership to my friends, and will probably be back when my 14 year old daughter is ready to drive. Thanks very much to all involved for your patience, honesty, and the good deals we received.

wbuehler99

Sep 9, 2012

We had an excellent experience at Hendrick of Concord. Everyone was extremely helpful with the sales process. At no point did we feel that this was the typical sales process that you would normally find at a dealership. We were not pressured in any way and at no time to make a purchase. Natlie helped us narrow down what we were looking by going over all the options in detail, made sure that we were happy with the options we selected, and even spent time with us searching online inventories. She also on several occasions stayed late after closing hours to accommodate our working schedule.Victor the sales manager was able to make the experience even better by getting us additional discounts above and beyond the manufactures rebates.Even the finance dept was great, Mark did exactly what he said he could, he got us a better finance rate than our bank could and worked with us late into the night to finalize our transaction. He made sure we understood all of our paperwork as well all post sales options for service and vehicle protection.

Kip Johnson

Aug 27, 2012

My daughter and I purchased a Jeep together and we needed some help with "creative" financing. Kimberly and Victor searched until 10pm and found us a great deal. I will definitely recommend Hendrick, especially Kimberly and Victor to anyone anticipating the purchase of a new Jeep. My daughter absolutely LOVES the new Jeep!

Jeep Dreamer

Aug 27, 2012

We were under the impression the dealership was open until 9:00 but found out when we arrived they closed at 8:00. The team never once made us feel rushed because they were closing in an hour. They took all the time needed to make the deal happen. We were treated with respect the entire time by the entire Hendrick team - including the service person who gassed the Jeep after the deal was complete.

Jeep Lover

Aug 27, 2012

My daughter and I were "looking" for a new Jeep and just happened to stop by this dealership. We needed assistance with some creative financing. Our salesperson, Kimberly Martin and Victor Rizk worked well into the night to get us the best deal possible. We will definitely recommend them to anyone looking for a new Jeep!

supermommy222

Aug 21, 2012

#1 DEALER AND DEALERSHIP BY FAR I WILL RECOMEND TO OTHERS 'THANK YOU JASON': Being a single mother of 4 children buying a vehicle has been a real source of stress and frustration over the past 10 years. I have been sold one piece of junk and line of BS after another so when I pulled on the lot I was prepard for the lines as I aproached the sales team to see who pounced but instead I was greated by a suprising experiance. Jason did not try to feed me a line of bull or show me my dream car in a 2012 that I couldn't afford or a car that didn't fit my needs instead he said let me show you this van and you tell me what you think of it. I did not feal pressured or like I was being haggled. He actually did find me my dream van only it was at the right price. I feel like I stole it I have found my dealership for life and my car dealer. When I am ready for my daughters first car I know where I will go and who I will see and when I am ready for that brand new car I will buy from them.Thanks again we love our New "used" van.

suzanne.baucom

Aug 20, 2012

Jason Hickey had great knowledge of the product. He was able to answer and question we had about every part of the process. He went through every part of the vehicle and mad sure we understood everything before we left the dealership.

Yankees in 2012

Aug 20, 2012

After having a horrible experience with a Hendrick Dealership (Toyota of Concord), I was hesitant to go to another Hendrick Dealership. Hnedrick Chrysler Dodge Jeep in Concord had a used vehicle that I was interested in and I decided to just check and see about it. Needless to say I did purchase the vehicle and had an excellent experience. The salesman was new to the business, but was as personal as any I've had before. I told them what I was willing to do and they met me there in a short amount of time. Very friendly staff and atmosphere. They re-established my trust in Hendrick Dealerships.

JSAS

Aug 17, 2012

We went to purchase a mini van knowing full well that we have very bad credit,very little money to put down, and still owed a lot on the car we wanted to trade in. After looking at the vans we decided to try and fully expected to get a no as soon as they ran the credit reports. Instead of saying no they took the time to search the data base for what we wanted in a price we were willing to pay and then said lets try it. After submitting to all of the lenders and getting turned down they finally got one willing to tell them how much they would lend us. When they told us that we could not get the van without a lot more down they didnt just say good bye instead they told us what we could get. At first we simply said no and they said ok. There was no pressure to go with the other options they let us make that decision. We did decide to go with the option of a car that had more space than our current car. And so they continued to help us and even through in some tinted windows for us to keep the sun out of the kids eyes. We had a great experience and would go back for our next vehicle purchase. These folks are willing to keep trying so that you leave happy not frustrated.

Supahbee

Jul 27, 2012

Found a T&C van on the website, was contacted by Shane Watson. We had the single best Car buying experience in 24 years. Shane is professional, courteous and respectful. I would buy another vehicle from Shane. Thanks.

leesa_jeep

Jul 27, 2012

I called the dealership to schedule an appointment to test drive a 2009 Jeep Wrangler I found on line. The sales rep, Cory Lyle, set the appointment, sent an email, then called me again on the morning of the appointment, which was nice. I was greeted by name when I walked in and felt comfortable right away. Cory showed me the Jeep I had inquired about, however, it wasn't what I wanted. I ended up test driving 2 different 2012 Jeep Wranglers - both with the features I requested. I chose the red Jeep with the soft-top. Truly a dream vehicle! The financing, however, was not a dream. It was a very SLOW process. After 5 hours and receiving a disappointing finance offer from the dealership's preferred lender, I went to my credit union, got the rate I wanted and bought the Jeep. Other than that, I really liked this dealership. Everyone at Hendrick CDJR was exceptionally nice and professional. I felt no pressure to buy and Cory wasn't pushy like most car sales staff I've worked with in the past. In addition, I felt the trade-in value for my 99 Jeep Wrangler was very fair. Even though I hadn't exactly planned on buying a NEW Jeep, I'm so happy I did!

william.nalbone

Jul 23, 2012

I took my Chrysler van in for an initial power steering hose replacement. It was replaced although several days later I started to notice a fluid stain in my driveway which progressively got worse. I took my van back in to this dealership thinking it was a brake problem only to find out the serviceman did not tighten the end of the hose he replaced. This took all day waiting to hear what the problem was. The service dept did state to me that the serviceman forgot to tighten the hose end. However, when I got the van home I started to notice the power steering was getting noisy. I checked the power steering reservoir only to find it completely empty. Okay they tightened the hose, but do I have to hold their hand to get them to fill the reservoir back up with fluid too. Come on guys ! What monkey with a wrench did you people hire or is this typical of the service quality you offer ?SignedNever touch my vehicle again !

nisalt

Jul 14, 2012

I recently got a used car from this dealership. One of the floor mats was missing. They didn't inform me about that. After I finished the paperwork, I noticed that the floor mat on passenger side was missing. When I showed that to the sales agent, he promised that they will send me a new set by mail. I tried contacting them by email and phone many times, but didn't get any response to my email or voice messages. It is extremely difficult to contact them by any means. Finally after a month they said that they couldn't send one. I would have been happier if they said that they can't send the floor mat straightaway. It would have saved me lot of time and unnecessary calls. I am disappointed that they didn't inform me before buying the car, made false promise after I brought it to their notice, and not responding to my calls or emails. I would not recommend this dealer if you are looking for honesty and good service.

Kyle P

Jul 13, 2012

This is a great dealership! Kimberly and Victor were great to work with. Product knowledge, as well as courtesy was wonderful. I got the Jeep I wanted at the price I wanted to pay. Highly recommend this group.

kpm162

Jul 12, 2012

I enjoyed the straight forward approach to my situation, and the honesty of what could be done and what couldnt. Friendly people who worked with me one on one to answer all my questions and suggest solutions instead of ignoring challenging issues. I called two other dealerships in the area and no one could perform as good of a deal as I recieved here at Hendrick. My new Dodge Chystler Dealer Home

Jeep4Fun

Jul 12, 2012

Hendrick Jeep was an easy and fun place to buy a vehicle. The sales consultant ( Ms. Martin) was excellent! Everyone there made you feel at home. Bought a Grand Cherokee and couldn't be happier with the vehicle or the deal. Highly recommend this dealership.

suzyskratt

Jul 1, 2012

I went to the dealership to try to purchase the listed vehicle but never even saw the jeep! They tried to finance me for a more expensive, smaller, but newer vehicle. I felt a little mislead because if used vehicles are so hard to finance then why list then. Is this a tactic used to lure customers into the dealership? The staff was wonderful and extremely pleasant.

Jeep1

Jun 25, 2012

I had an excellent experience and my sales person was well versed about the vehicles I was interested in. The process was simple and easy to understand all the way through including the closing and off I zoomed in my new Jeep! Thank you to all! PS I also won an additional $50 from a friend you swore I couldn be out of there in 4 hours, my time 3 hours!!

kristinaabbott

Jun 13, 2012

My thoughts about Lee Brown and Michael Castelli:Let me start by saying I used to sell cars and have seen all the tricks and pressure that gets put on the customer during the negotiating and purchase process. My observations of these tactics by others disgusted me, which is why I left that industry and it's why I expected the same callousness toward me on my new car purchase.I couldn't have been more wrong!From the start, Lee Brown was relaxed and thoughtful, answered all my questions, let me test drive numerous times and sort of stayed in the background; close enough to answer any questions, yet gave me plenty of breathing room so I could "marinate" and think about what would be best for me.I felt Mr. Brown was fair and honest. No salesman games or gimmicks. Absolutely NO PRESSURE was applied to me during this process. Then it was time to go to Financing and Insurance (F&I) and speak with Michael Castelli. From my previous experience in dealerships, I know THIS portion of the purchase process is really where a customer can get taken advantage of by the finance people trying to add a bunch of superfluous add-ons (some are valid, but many items are ways to generate larger commissions). So I braced myself, waiting for the barrage of all the things I would be asked to add on to the deal.Once again, I couldn't have been more wrong!Mr. Castelli was great; friendly and efficient - he instantly made me feel comfortable. He took care of all the required paperwork very quickly and asked if I'd like to hear about extended warranties. When I indicated "no", he moved on and wrapped up the paperwork and I left to get my new Jeep. I was truly stunned by this, as I've never seen an F&I person really listen to and respect the customer. They typically come at you from another angle until they wear you down. Something of note - both Mr. Brown and Mr. Castelli are quick to respond to follow up emails and calls. Their great customer service doesn't end when you leave the car lot, and that makes such a difference to me!I came away from this experience feeling that I had the rare experience of dealing with two men of integrity on this purchase. However, from what I can tell from the reviews of this dealership, my experience at Hendrick of Concord isn't rare at all. It looks like every customer benefits from this higher-level way of doing business. I will most certainly work with Mr. Brown and Mr. Castelli on my next deal and will highly recommend them. -- I also want to add a big Thank You to Linda. She called to make sure I was happy with the purchasing process and to see if I had any questions. She was a huge help, making sure an important document I sent was put in the right hands. Linda truly went the extra mile.

Katiestavis

Jun 11, 2012

We bought a brand new Town and Country. We had an extremely easy experience. We were in and out in a few short hours with our new car. The entire staff was friendly and helpful especially with my three children. We would definitely buy another car from Hendrick Chrystler Dodge Jeep Ram of Concord. If you are looking for a new car, I would check them out first. They were knowledgable, friendly, helpful yet I never felt pressure to buy a car.

Robert

Jun 10, 2012

Buying this truck was as good as it gets, people were friendly and couteous the only thing was the wait to prep the truck was 2 hrs. Everything else was great.

vickywefald

Jun 8, 2012

I have bought many cars in the past but this was the most pleasant and easiest purchase I have ever made. The staff was great and I was in and out of there with my new Jeep Grand Cherokee in less than three hours. I have never been treated as nice and without any stress!!! I would highly recommend this dealership!

FREEBIRD

Jun 8, 2012

Thanks to the staff of this dealership, my purchase of a New JEEP COMPASS was very nice. they were professional,knowledgeable and caring to my mom and dad. will reccomend to anyone

golfgirl44

Jun 1, 2012

Leland made it possible for me to make a title-to-title trade. I got what I wanted, and he got my '08 Compass with 37,600 miles on it. I like Henderson dealerships. I used to drive a Honda and had it serviced at the South Boulevard area.

na123

May 25, 2012

They did a great job helping us with our new Advenger 2012 car!! God bless

butch

May 18, 2012

We were very pleased with the how congenial the people were and the interest they took while there. The only bad thing was how long it took to purchase the car, approximately 4 hours total. Other than that we were pleased with everthing else

drobinson88

May 14, 2012

Leland and Kimberly were terrific! They were a pleasure to work with. I would recommend them to anyone buying a car. They made the car-buying process easy and painless.

Djbarr07

May 8, 2012

The Hendrick Dodge dealership was very helpful and made my car buying experience comfortable and easy. I will definitely refer them to my family and friends.

Cathryn

May 7, 2012

The Rick Hendrick dealership in Concord, NC made my car buying experience pleasant and hassle free. The sales associate's were friendly, professional and knowledgeable about the features and functions of the vehicles within their inventory. My husband and I had avoided working with potential dealerships as we researched potential new cars. In the past negotiating was a frustrating and disapointing experience. Thank you to the sales associates at Rick Hendrick Chrysler Dodge Jeep Ram dealership for making this car buying experience a positive one. I would recommend this dealer to others for their next vehicle purchase!

blsdodge

May 3, 2012

After having bought at least a dozen vehicles over the last 30 years,this was easily the most gracious and most satisfying experience yet. The Hendrick reputation is very well deserved from the sales manager Leland, to my empathic sales associate, Cory Lyle,to the finance manager Bill Yeatts. Each was genuinely interested in seeing that the process go as smoothly and as amiably as possible, and you could tell, and they did it quickly. When I was concerned about the color, from the indoor showroom lights, these guys actually insisted on moving the vehicle outside, so that I could be certain. "Unbelievable"At least I now completely understand what true professionalism is in the auto dealing industry.

rsbass

Apr 29, 2012

I started off at another Jeep dealership, but I could not get a straight answer from them and they were just rude and carefree, I went to Hendrick Jeep, and as soon as I walked everyone was friendly and professional. I would recommend this dealership to anyone looking a new vehicle. Thanks

sgtca

Apr 26, 2012

Lee was friendly and knowledgeable about the car I wanted. I received a fair price for my trade in and they gave me a good price on my new car. There was NO presssure/hassle in buying a new car.

onemo88

Apr 24, 2012

Good experience from the first visit to the last. Nice new show room. Never pressured me into a sale, would reccomend to others. Good experience.

darkerch

Apr 11, 2012

We found our salesperson to be well informed and enthusiastic about the 200 and very willing to spend time with us making sure we understood the hows and how to's on all the new features of our car. She even went that extra step to help set up and assist us with the voice activated features.Her smile and honesty will make her a valuable part of establishing a customer friendly reputation for the new dealership owner, Rick Hendrick

tlbrignac

Apr 9, 2012

Jennifer was great to work with!! I told her what I wanted, and she made it happen!! And with her help, I have my dream car!!

atkinsw10

Apr 5, 2012

Everyone was friendly and helpful. They were willing to go that extra mile to make my car buying experience an enjoyable one. I received a fair price for my trade in and they gave me a good price on my new car. I thought that the "old school" down-home friendly dealerships were a thing of the past but they're still alive and kicking in Concorde, NC. I would highly recommend Hendrick Chrysler/Dodge/Jeep/Ram to anyone in the market for a new or used vehicle.

tarheel_bob

Apr 4, 2012

After talking with service manager I am very happy with my dealings at Hendrick dodge of Concord . I appreciate the outcome and will continue useing the dealership. ThanksRobert W(Bob) Farris

jnycruz

Apr 2, 2012

Went in for a used car and came out with a brand new one. Shane was great, very courteous and great personality. Finance manager was the best getting me a low interest rate as well. I would definitely recommend anybody looking to purchase a vehicle to Hendricks Chrysler of Concord!!! Excellent customer service