Used Cars for Sale at Hendrick Toyota North Charleston on Rivers Ave in North Charleston, SC

Kimipele

Nov 26, 2016

I really appreciate you taking care of my 4Runner in such a timely manner and had it washed and vacuumed! You are a Rockstar Jessi Muhs!!!

Susan

Nov 25, 2016

Awesome purchase of 2012 Prius, great customer service and car service. See this dealership for your next car purchase; you won't be disappointed. Thanks.

1kisien$

Nov 24, 2016

Karriem Agner helped me and my husband find the perfect car he was not pushy but understanding. If you are looking for a vehicle in the Charleston area go to Hendrick Toyota and ask for Karriem Agner

Landshark

Nov 24, 2016

I don't know how you could get better service or treatment - big thumbs up. Clean environment and was kept informed of all work being done.

Phoenix13

Nov 24, 2016

I loved my quick and easy experience with Hendrick Toyota! I found the perfect car for my family and it's the Carolina Blue I wanted! Top technology and safety features are the cherry on top! Blake and Daniel made it such a fun experience!

Dee

Nov 24, 2016

Shelly was patience and was not overly insistent about my purchase and very accommodating! She made sure I was comfortable and make I was taken care of through the entire process! From the entire team of Rick Hendricks Toyota, thank you for everything! I love you my Avalon!

Ed Gar

Nov 24, 2016

I had an issue with my truck and I needed to get it fixed while dealing with my busy work schedule. Jessi did everything she could to help ensure I would have nothing to worry about while my truck was kept over night for service. She was efficient and very kind. Easy to see she cares about what she does.

R.C. Packert

Nov 23, 2016

As I started my research to purchase a Toyota Tacoma, Josie was the first salesperson to call. She was professional, patient, and thorough. I appreciate all she did to make me a happy customer!

CalvinLJohnsonJr

Nov 23, 2016

Every time I go to this dealership for anything dealing with my vehicle, I get a little excited. The reason for that is that the people who assist me are so friendly and helpful. I love it. Jessie Muhs is a perfect example of that.Whenerver I go into Hendricks, whether I'm actually going to Jessie or not, I see her and we have the most amazing and friendly interactions. It's almost like we're good friends. Also, the times when she does assist me with something I need, she acts diligently while still taking the time to talk to me and make me feel so very welcomed.Jessie is a great asset to Hendricks. I hope she sticks around for a long time.

GypsyBoy

Nov 23, 2016

I have to admit that I was very picky about the RAV4 I was looking for. I met Josie on my first visit to Hendricks Toyota back in September. I was shopping and the vehicle I wanted was not available. I dropped by a few weeks later to look at a used RAV4 and Josie came out to say hello. I shared with her that I wasn't really there to purchase a car and she told me that's ok. She asked me if I was still looking for the Red RAV4 without leather seats with All Wheel Drive. I responded yes, and she shared with me "I think we have what you wanted, let me show it to you." She walked me across the lot and she was correct. It was the vehicle I was looking for. I could not have been happier. Everyone I came in contact with was friendly and extremely helpful. Even the service guy came out to talk to me about putting a hitch on the vehicle. I never felt rushed or pushed one bit. Everyone answered all my questions, and they were even flexible in our negotiations. I got the car I wanted, and the deal I wanted, and I could not be happier. Go see Josie! She is wonderful!

Angelika Schelling

Nov 23, 2016

Jessi is very knowledgeable about repairs. I have the best customer service experience when I deal with Jessi, will not see anybody else but her. Jessi is always very friendly and smiles that alone makes me feel good. She has great advice on what to expect with future repairs when the car is checked out. Great asset to your company. Don't change!

4runner1413

Nov 22, 2016

They were so great with letting me know what was on the lot and then when my car got there and explanations of all the features on the 4runner. Great follow up from service dept as well!

4Runner2004

Nov 22, 2016

Mr. Bagwell always provides the "very best" in service and customer service. I can always count on him to meet my expectations. When I bring my Camry and other vehicles to him for service I know that my vehicle is getting completely serviced.

Naomi Solomon

Nov 21, 2016

Jeremy's explanations were clear, concise, and respectful. He gave me options to choose and explained thoroughly the need to have all items listed.

Davina Loewe

Nov 21, 2016

I think the mechanics get overlooked alot by the customers, the Service Department is awesome, but let me give a thanks a million to the mechanics- my Toyota 2011 certified used, purrs on the road, I travel many miles, and having a reliable vehicle-is a MUST. I truly appreciate the hard work they do, the fact that they can get the maintenance done, and of course the Parts Department as well: Next time:

David

Nov 18, 2016

Having visited several dealerships, I have to say I enjoy this one the most, if anyone can enjoy a dealership. The people are always polite and helpful and have kept me informed when there have been unforeseen issues.

Chip

Nov 17, 2016

Welcoming and very helpful friendly staff. They are working hard to please customers and do a great job. I wouldn't go anywhere else.

MikeJI

Nov 14, 2016

We had family plans to travel to Colombia for my Grandsons Birthday and visit the Colombia Zoo on Sunday. We were going to take the Sequioa since it seated 7 and we could all go in 1 vehicle. When I tried to open the back gate I heard a snap sound and it would not work. Frantic I called Hendrick Service adept and spoke to my Service Rep Carolyn and asked if there was any way it could be repaired today. To make a long story short even though they were very busy they not only tried but they had the repair done and back to me in a matter of hours.Outstanding service, thank you Hendrick!

Peggy

Nov 14, 2016

From the initial phone call to driving off of the lot, hands down the best buying experience ever. We were only there about two hours and left happy. Highly recommend this company to anyone shopping. They have programs for almost any buyer!

Rhonda and Bruce

Nov 14, 2016

Many thanks to Service Advisor Buckley Fulghum and Service Technician Joe Ingle. Buckley went above and beyond in providing excellent customer service. He stayed on top of what was going on with my car and consulted with Joe who, with his expertise, was able to fix my car and save me a lot of money. They could have taken advantage and not been honest but they didn't. I would have never known. I really appreciate their dedication and honesty. Excellent customer care and service is very hard to find these days but Buckley and Joe embody both of those. I wish more businesses had employees such as Buckley and Joe. Thank you so much to both. Rhonda and Bruce (and our 1999 Toyota 4Runner!)

brian

Nov 13, 2016

Shelly was great at providing the information I needed to make a decision and the process was very easy and never felt pressure to buy.

Charles Davis

Nov 11, 2016

This is our third Prius from this dealer. Rick Hendrick Toyota has also done all of our maintenance. Great service and a truly bunch of good folks working with you.

Brenda Wright

Nov 10, 2016

Hendrick Toyota is the best!! Their service is far above any other dealership in Charleston. They keep you informed of any issues that are going on with your car when being serviced. They are always so nice and friendly and make your wait time as short as possible. I would not take my car anywhere else for service. You always leave with a complimentary car wash!!

gamma lolo

Nov 10, 2016

Blake was very helpful as well as patient as he honored my request to wait until I returned from Michigan in the Fall without any contacts from the agency.. Then he was prompt and efficient in finding the car I wanted.

Thomas Scruggs

Nov 9, 2016

Hendrick Toyota is professional, efficient, and geared to the customer. After multiple previous buying experiences, this one rated highest positive. Barry Braman (dealer rep) was outstanding - determined model and equipment desired, showed me alternatives, fully answered my questions and got me to one 4Runner that fully met my needs. Was then able to move to a very competitive price with a streamlined no-haggle process. Reflecting on this one week later, very satisfied with the product, the price, and the experience. Will definitely go back.

Dave13181

Nov 9, 2016

Blake and Earl took care of my every needs. I knew what I wanted and they made sure I got it. Only bad thing I saw was to much playing around in the main office by a lot of people.Make sure to fix that because you never know who is really watching

Matt Miller

Nov 7, 2016

This is the best place I've been for service on a vehicle. Everyone was professional & understanding of my schedule. Carolyn Reetz was the best advisor I've ever had. She was able to fit me in for a last-minute appointment, & my car was finished in no time. Great experience!

ericadnel

Nov 7, 2016

I have always had Honda Accords but I decided to check out the Camry. When I pulled in to the dealership I always dread speaking to the Sales person but not this day. Shelly Grimes greeted my husband and I and she was amazing! She offered to walk around with us or let us look by ourselves and call her over if we had questions. She pointed out the areas that we would need to look at and left us alone. It was amazing not to feel pressured! We had some questions about the Camry and she came over and answered every single question we had. She was very informative about the differences in the different models. She found EXACTLY what I wanted. The exterior and interior color I wanted was in the overflow lot and she found it! I love my car and I am now a proud Toyota girl and I will never look at another Honda! So thankful that Shelly took the time to find exactly what I wanted in my price range

Donny, Micheal

Nov 5, 2016

I bought a used civic here last night. Everyone was very professional and friendly. I feel like I got a very fair deal. I will recommend them to friends and family.

Beaufort Girl

Nov 5, 2016

I bought a used civic here last night. Everyone was very friendly and professional. I feel like I got a very fair deal. I will recommend them to friends and family :)

Ron

Nov 2, 2016

Brought in wife's 2016 Highlander for last minute service before traveling. Didn't have an appointment but service personnel worked me in the rotation and took care of me all the while being treated with the utmost courtesy and respect. Everyone I encountered seemed to be focused on my satisfaction, could sense individual and organization pride in how employees conducted themselves and being retired military I could identify with that feeling....outstanding job!!!!

Liliana1983

Nov 2, 2016

Why i have given that rate. Because Mr Bagwell is an excellent/ awesome employee. Every time i need something he is there to help me. HE ALWAYS TAKES GOOD CARE OF WHAT I NEED. I REALLY APPRECIATE WHAT HE DOES TO MAINTAIN MY FAMILY'S CAR RUNNING SMOOTH. THANK YOU VERY MUCH TOYOTA, AND OF COURSE MR: ANDREW BAGWELL. GOOD EMPLOYEES DO NOT BUY GOOD COMMENTS FROM THEIR CUSTOMERS. GOOD EMPLOYEES DEFINITELY EARN THOSE COMMENTS. THANK YOU VERRRRRRY MUCH..

Motherann

Nov 2, 2016

the service was exceptional and very caring. I would and will let my friends know about Hendrick Toyota. thank you for everything. and thank Ms Jessi Muhs

Anita

Oct 30, 2016

Great Experience! Client Advisor, Blake Hubbard was very knowledgeable and the person to ask for when purchasing a vehicle from Hendrick Toyota of North Charleston. He made the experience of vehicle shopping very comfortable and stress free. Hats off to Tony Sprovero, Business Manager who brought no stress to the financial part of purchasing. I definitely would recommend this car dealership to the community. The facility was very clean and personal, traits you don't find at most dealers. Thank you guys for offering very good customer service and making me very happy on my purchase. Keep up the good works! Job well done.A.J.

Jennifer Tye

Oct 29, 2016

Stellar experience with Carolyn!! Background: I called to check out prices for tires, and from the get-go she was exactly the person that you'd want handling all of your service needs!! She was so very pleasant (even at the end of the day!!) and absolutely thorough and listened closely - she made me think that she was actually working for my best interest - I've never had this experience with anyone in this service department before. She researched the tire request and found that they did a price match on it and told me when my tires would be in. She told me how I can reach her to check on my tires and when she would be leaving, just in case I needed to contact her. Incidentally, I called half an hour after she told me she leaves just to check on them, so I left a message thinking she would call me back the next day - and within a few minutes - SHE CALLED ME BACK!! I got a better deal on my tires with her than with the other half dozen places I called (yep, including Costco and Sam's). Honestly, Carolyn should hold the training classes for the Toyota Service department. What a GREAT REPRESENTATIVE!!

Rajitha8284

Oct 25, 2016

Blake helped me find my new love, my new car.....Thank u so much Blake and Daniel.Cannot stop jumping in joy # 2017 silver camry

ICP

Oct 20, 2016

Shelly Grimes made my shopping experience excellent all around. Her customer service sets the standard for everyone else. Her no pressure attitude made all the difference in the world. I would recommend her to anyone in the market for a new Toyota

Sandra K. Mitchum

Oct 18, 2016

I have been to Rick Hendrick Toyota with a friend to have her car serviced. She always rec'd excellent service and I went with her over the course of one year. I recently purchased her 2014 Camry because the car performs well, is good on gas mileage and the service adviser, Andrew Bagwell. He is very knowledgeable and is always friendly, polite and aims to please your customers. He is outstanding in customer service and an asset to your organization and appreciated by your customers. I look forward to dealing with Hendrick Toyota & Andrew when I come in for service. I was there yesterday to purchase an extended warranty on my Toyota Camary from Andrew Bagwell. Thanks

John W

Oct 18, 2016

If you need a vehicle make sure you see Shelly Grimes! Great customer service is a plus and you will get it with her,also for your finance needs see Mark. These two at Hendrick toyota are what the car biz is all about! Please see them for your need. Thanks again guys

Guitarlessons1

Oct 17, 2016

Great service from both Shelly and Robbie. Great people and great product. I had to have a Toyota! Also the facility was customer friendly. Both Shelly and Robbie went out of their way to help through the whole process.

Deidre

Oct 15, 2016

The competant and. couteous service team at Hendricks Toyota was very attentive to my car's service needs. Andrew Bagwell is always the service staff member who handles my routine maintenance and repair requests. Andrew always goes above and beyond to make sure that all my questions are answered and my service experience is optimal. For these reasons, I am a happy returning customer!Deidre Moss- Pinkney

Richierich

Oct 14, 2016

I am beyond disappointed in the service department at this dealership. I have been coming to this dealer for the past 10 years! I purchased my last two vehicles here and they, exclusively, service and repair my vehicles. Close to one year ago, while in for routine service, I noticed the tire sidewalks cracking on my 2014 Tundra which was one year old at that time. I had the service department check on this and they said the tires were dry rotting and definitely defective. They kept my service invoice, with all the tire information written on it and would contact the tire rep to get my tires replaced. After many visits they were still working on replacing the tires. Yesterday, I was advised they would start the whole process over and they thought the cracked sidewalks were just a cosmetic issue. How ironic considering they previously said the tires were defective and when I had my last vehicle I had the same exact cracking sidewalks and was told I had to replace the tires, which I did! Before I left the dealer I walked the used car lot and looked specifically at Bridgestone tires. I did NOT see evidence of any tire sidewalk cracks on the vehicles I inspected. After doing some research I have learned if tires are less than four years old and exhibit cracking sidewalls the tires are defective and should be replaced as soon as possible. I also learned the tire manufacturers warranty the tires for tire cracking during the first four years. Although they said they would contact me yesterday, after speaking with Bridgestone, I have not heard one word from this dealer. They LIE over and over again. They promise to contact you and they don't!Unless they replace my tires immediately, I will NEVER return to this dealer! I will next file a complaint with Toyota, USA and the NTSB, DOT requesting a recall of all Bridgestone tires.

Killbox77

Oct 11, 2016

Shelly and Patrick were excellent to work with and I got exactly what I was looking for they arranged for my added accessories for the 4Runner with out any problem.

ThomasJ

Oct 4, 2016

I've been doing business with this store for years, went back recently to purchase another vehicle and apparently they've changed in how they do business. I was told by my salesperson that they had some guys come in from Az, and Ky, well from what i encountered with those guys maybe they need to go back. They are rude, unprofessional, and very inconsiderate. I will not do business with this place anymore!

Deniece Rynes

Sep 28, 2016

My son suggested to go to Rick Hendrick Toyota to see Blake, and i did within 10 minutes he knew what type of car with options i wanted and the price range i needed to be at. He took me to the 2014 Blue Rava 4 Limited the 1st and only car i seen and drove and fell in love with. The buying process took less than 2 hours from start to finish even with the detailing of the vehicle, the best and fastest buying experience i ever had i will never go anywhere else. The whole team is great and helpful. But Blake is the best! No pushy salesman, he knows his stuff! Thank you Blake.

James1944

Sep 27, 2016

I had an appointment scheduled for 12 noon for my 25,000 mile checkup. I arrived around 11:45 and was immediately greated by my service advisor. He took my name and keys. I then proceeded to the waiting lounge. At 12:20 he came out and explained what was needed. I had them perform the service and the car was ready around 13:05. I am extremely pleased with the service. Both worked performed and professional service.

Bruce

Sep 25, 2016

Bought a lot of cars in my 58 years. This was the best buying experience I've ever had. Great staff.

Maura

Sep 21, 2016

If I could give 0 stars, I would. They ripped me off in the service department several times, ripped me off when I tried to get my money back, and told me they would be willing to speak with my husband but because I was a woman I wouldn't understand when I tried to get answers.

Richard

Sep 21, 2016

I was totally pleased with Rick Matthews. He took the time to go over everything to me. He is a real Pro and very knowledgeable. I had never dealt with Hendricks before. Rick exceeded all of my expectations and went beyond. He made car shopping a real pleasure. Would highly recommend him. Thank You Rick.

Sparky

Sep 15, 2016

I purchased my 2008 Solara in 2015 from an owner in Jacksonville, Fla. Knew at the time that there was a recall on the dash. Yesterday I took my car in to have the work done and couldn't be happier with service I received from the drivers that carried me to my work and then picked me up or the quality of the installation of the new dash. Work done in a timely manner and looks great. Did not try to sell me a bunch of additional work. This is not the first time I have been in for service and every time I have been very pleased with their service department and their facilities.Sparky

Matthew Thomas

Sep 15, 2016

Stopped by Hendrick Toyota to look for a car and Shelly assisted me in finding just what I needed. At no time did I feel pressured and she was very courteous and helpful in answering any questions that I had. Shelly made my car shopping experience pleasurable and I strongly recommend anyone looking for a automobile here to ask for her!

jtluna

Sep 12, 2016

I enjoyed the time I spent buying a new 2016 car from Julie Gordon. She was very friendly and helpful.

Matt and Bonnie

Sep 9, 2016

From the test drive to the finish Shelly was wonderful and attentive, answering all questions and concerns. She took care of everything for us. We appreciate all her help in our purchase. A very smooth and painless car buying experience!! Thank you!!

Bill

Sep 1, 2016

Dealer would only come off price $600.00. I went up $1000.00. Many unrepaired problems with the car that would have cost me more. Front bumper not attached to car on both sides. Temp gauge light not working. Headlight on drivers side was out of wack. Tail gate cover loose. Many mor problems. Dealer was not willing to work out a deal. Manager wanted to stay in his/her office.

Doris Osborne

Sep 1, 2016

Never used Hendricks before ,but certainly got good service from them.Something happened to my computer. Thanks to Blake I am enjoying my car. Everyone there was nice.

Ruben D Rodriguez

Sep 1, 2016

Shelly helped me . She was super friendly. I had an amazing experience.-Appreciate the honesty and always their answer all of my question. Highly recommended.

Jordanross1

Aug 31, 2016

Shelly helped me out. She was super friendly and knew what I wanted. She didn't push me into any decisions. She talked me through everything being that this was my first time leasing. She got me in an out of there and took care of all the paperwork while still explaining everything that she was doing. I had an amazing first experience and am in love with my new car

Flightline Dweller

Aug 31, 2016

Although this was my 3rd Lease with Hendrick it was as smooth as ordering fast food. I believe it took less than 2 hours to wrap up everything required to send me on my way. Shelly was great as always and Anthony seemed to know where I was willing to go and made it happen.. Thanks,

Sigler9608

Aug 30, 2016

Knowing that I can pick up the phone and reach out to Blake when I am looking for a vehicle and have the confidence that he is going to do everything he can to find me what I am looking for is such a great experience. Appreciate the honesty that this dealership provides and is always on point to answer all of my questions and makes sure I have a full understanding of everything that has been explained to me. Highly recommended!!

joyce scott/austin roberts

Aug 24, 2016

Our salesman (James Lindsey) was the most patient, hard working salesman in the world. We found a car in North Carolina so it had to be transported to South Carolina for re-sale. James kept us informed every step of the way. We aggravated him every day (twice most days) until it actually arrived in North Charleston but he was kind and made a "first time car buying experience" a very pleasant experience.

stepcounter123

Aug 23, 2016

Excellent vehicles and excellent service department. Regarding service, Andrew makes sure everything is taken care of. Sami and Shelly are great sales reps. Our family has purchased four vehicles from this dealership and will continue to bring our business here because of their fair, friendly and knowledgeable personnel.

Jannie Brown

Aug 20, 2016

Dashboard recall. My service representative was Paul. From start to finish he was profession, extremely efficient and I was given VIP service. From a ride home while I waited for my car to a wonderful cup of Starbucks coffee. I own a 2008 Avalon with 72,000 miles and because of the excellent service it rides and look like new. Thanks for your continued excellent care. Jannie Brown

Deborah cochehour

Aug 18, 2016

I arrived at 1030 a.m. They were professional and fast. The free Starbucks and Danish was a nice added touch.

Cinnies1

Aug 17, 2016

To be able to come and get tour car service and they dont try to make you get work that is not needed. They check your car from top to bottom without charging you. Others company charge you for everything. The customer service is beyond anything i expected. You also get a car wash and your car vacuum wothout even askingn again for free. The service i received i know that this is theonly place that I would take my car to

R & R Myrtle Beach

Aug 15, 2016

We have purchased 4 cars from Hendrick. We currently have a 2015 Highlander and a 2016 RAV 4 Hybrid. The biggest compliment that I can give them is that I trust them. I am a person who hates car buying and will research something to death before buying, but with Hendrick, I don't have to research dealers any more, just models. I know I will get a fair deal. Their service after the sale is excellent. I got to the point of never taking my cars for service at some other dealerships without my husband because of someone trying to pay the "dumb woman" scam on me for service.

Sam

Aug 14, 2016

I originally came in with my mom and talked to Rick Mathews back in early July because I knew I was planning on buying a car when I moved down here. Rick was awesome and low pressure about showing us what our options would be when we came back and let us drive do a test drive. We left feeling like we had a good idea of our options and knew we'd want to come back when we were ready to buy. We came back and asked to talk to Rick when we were ready to buy. Based on the last test drive, we had a good idea of what we wanted to get. We went on another test drive and we were sure this was the car we were going to buy. The financial aspect went as smooth as possible and we were very happy with the deal we got. At the end of the process, Rick took us back out to the car and went through every aspect of the car with us and even helped pair my phones Bluetooth with the car. We are extremely satisfied with all aspects of our car buying experience.

Satisfied

Aug 9, 2016

I have continued to service my 2010 Tundra with these guys. Excellent work! Keeping it running smooth with 103000 miles

Lindsey Merreighn

Aug 8, 2016

Andrew Bagwell makes every experience we have at Hendrick Toyota smooth and worry-free. He never fails to provide excellent service. He is always honest and I know I am getting the best care that I can when he is handling our repairs!

Chatland Whitmore

Aug 6, 2016

Shelly Grimes did her very best to get me a good deal when I turned in my leased Highlander and took out a lease on a Prius V. I only wish the sales manager had been a little more receptive. Had I done this deal at Stokes Brown in Beaufort (where my son works) I'm sure a would have done a little better and gotten Toyota loyalty consideration.

Rt2Box297

Aug 5, 2016

I called to make an appointment and was pleasantly surprised to find out I could have my 15,000 mile tune up and tire rotation completed at 8:30 p.m. All I had to do was schedule an appointment. I had a prior engagement at 7 p.m. left there are drove in and was served immediately. In a matter of what seemed like only a few minutes, I was being told job complete. I will never come in during regular hours. This after hours process is a blessing.Thanks for The Service.

Wanda Ullom

Aug 5, 2016

I recently purchased a 2017 Toyota Camry at this dealership. It was a very pleasant experience from beginning to end. Our salesperson, Shelly Grimes, was friendly, helpful, and knowledgeable. I recommend that you make an appointment with her if you are in the market to buy a car. Even the financing part of the transaction went smoothly and was as painless as possible. I was given all the information needed to make a decision about this purchase, and I left feeling that I had made the best decision for me. I look forward to returning to Hendrick Toyota for service needs in the future.

Michael.jann

Aug 3, 2016

Awesome experience, no hassle no smoke and mirrors I was completely honest with Tem and he was with me. Most pleasant experience I've ever had at a dealership. Wish more car salesmen were like Tem.

giles, kendra

Aug 2, 2016

It was great having a wonderful salesperson! Mr. Will Smith made the car buying experience a wonderful one for my husband and I. Thanks so much Will and Hendrick Toyota!!!!!!

mmeall

Aug 1, 2016

I worked with 6 different Toyota dealerships before purchasing our new Tacoma. Blake Hubbard went above and beyond in locating the exact match for what we were looking for! Thanks Blake!

Lauren C

Jul 31, 2016

After buying my second car here in two years, I couldn't be more pleased. Not only have they not taken advantage of a young female car buyer, I've walked away both times with a car I love. Blake my sales guy was absolutely wonderful. He was honest, he didn't show me cars I didn't want, and even the terrible lets talk numbers part was fairly painless. They didn't sit there with me for more than 20 minutes until we have come to an agreeable number. Even when a week later I got a flat tire and sent my father there because I couldn't leave work, Blake took care of my Dad through the entire process and assisted him in anything my car needed. This dealership has some terrible reviews, but for the second time in less than 2 years, I've genuinely had a 5 star experience. Blake has called to check on my car twice since my flat tire to ensure the patch is holding as it should and that I'm loving all the features of my car. I couldn't ask for a better sales experience, and we checked out every midsize SUV in town, this was by far the least pressured and most straightforward experience we had!

Realtor1

Jul 30, 2016

When I brought my car in, I was late, but Howard got it going with a technician quickly anyway. When the technician found four things it needed, Howard reviewed them all with me - ugh, I wasn't prepared for a lot of expense. So, Howard asked his Manager if a discount was available for me. Good news!, it was, and was applied to the total, making the work "do-able". Next, Howard told me it'd be at least 3 hours to do the work; I'm so busy that I just couldn't wait in the dealership, so Howard arranged a rental car for me. I just stepped right into it a few minutes later, and was back at work (hooray!). Returning the car right on time, I arrived and Howard had had the car completely washed and vacummed inside. I couldn't believe it! My car hadn't been clean like this in months!! I cannot recommend Howard Gebhard enough; truly there for "the client", Howard goes the extra mile and even more besides. I cannot ever remember a nicer "car story" than this one. Thank you, Howard!

lbee

Jul 23, 2016

It only took a few hours to find the vehicle I wanted and to drive away with it.I had a great sales person by the name of Shelly Grimes .

Michelle

Jul 23, 2016

Just bought a new 2016 4 runner and our salesman Danny was great to work with and we will definitely purchase our next one from Rick Hendrick and Danny again !

Jason

Jul 22, 2016

Andrew was very helpful, knowledgeable and took care of what I needed. Even though he was unable to fix my problem he explained to me what is wrong so I can get it taken care of.

Nancy

Jul 20, 2016

I brought my car in for an oil change before going out of town on business and found out it needed more work, especially before a road trip. Ms. Reetz worked creatively to ensure that my car was repaired and that I made my deadline. She definitely goes above and beyond expectations. Price is always a shock, but that's true for just about everything these days. However, Ms. Reetz worked out several options for me and let me choose what I wanted to do. I appreciate having a say in what is happening.

Dhani

Jul 19, 2016

I always take my Prius to get services at hendrick toyota. The customer services are great.

Carl

Jul 18, 2016

Ms. Carolyn Reetz has always shown respect and compassion when I brought my car many, many, many times for maintenance. Most of the time I didn't have an appointment. Her customer service skills is second to none. The following took place after I had maintenance performed on my car: "I took my car to the car wash on rivers, the car stop[ working and the CAR WASH CUSTOMER SERVICE REPRESENTATIVE had to jump start the car (the battery was approximately 3 months old or more. ONCE CAROLYN FINISHED TALKING TO CAR WASH REPRESENTATIVE. IT WAS DISCOVERED THAT THE BATTERY WAS DEFECTED. Carolyn accepted my car for maintenance, it was returned with a new battery." The most important thing is that she smiled and treated me as if I were a close relative EVEN THOUGH I WAS VERY DISGUSTED, CAROLYN KEPT HER COOL. GIVE HER A RAISE.Sincerely, CARKL

Pearl Girl

Jul 17, 2016

This experience should go down in HISTORY! It was the most stress-free purchase I have made in buying a car! I went in knowing what I wanted, was offered a great deal, and now I am the proud owner of a HENDRICK TOYOTA!!! Tem Zafar is to be praised for his professional approach as he wanted me to be a satisfied customer and he went the EXTRA MILE!!! Tem, I will make an appointment when I am ready for my next TOYOTA!!!

NANCY SHAW

Jul 17, 2016

I brought in my 2007 Yaris for a service issue and everyone at this location was helpful, friendly, and knowledgeable. Howard in the service department was wonderful and Chase was also great.

Santee

Jul 17, 2016

I had maintenance done to a 06 Tundra. After calling several repair facilities, Hendrick's service department had as good or better price than any of them. They also had very good prices on tires. I chose them because of their professionalism and value in the past. And they worked with me to find the best value for my dollar.

conchs57

Jul 16, 2016

I scheduled an appointment to have 2 tires replaced and frontend alignment done on my 2003 4runner. I arrived a little before my scheduled time. The service staff took my car and began working on it as scheduled even though there were a lot of cars already there. While waiting someone came around and offered me snacks and a bottle of water at no charge. The work was done in an hour and a half. All the service personnel were polite and helpful. Andrew Bagwell was the person I dealt with during this visit. He is always happy to help in any way. I would definitely recommend coming to this dealer for any maintenance needs you have for your vehicle.

Beverly Buford

Jul 8, 2016

I have always received excellent service from Hendrick Toyota N. Charleston. Thank you to Andrew Bagwell for always doing a great job! Trust is so important for me. Thank you to all the people who worked on my vehicle.

Maria A Martinez

Jul 7, 2016

Shelly was so great in helping me with my trade-in and so patient with all my questions. She did not pressure me at all and was more than willing to help me with the financial research of my trade-in. If you ever need any help or have any questions asked for Shelly!

marlenaj

Jul 7, 2016

I needed to have my care service but did not have an appointment. I was and early bird. Mr. Paul Cowan greeted me with a friendly smile. I told him what I needed done and that I needed to get back to work. He took my keys and had the service done right away. Hats off to Mr. Cowan and the crew for an excellent and timely job!

Chrissy

Jul 7, 2016

Although i came in to service my 2015 corrolla i'm thankful of being introduced to a 2016 Rav4. Great sale offer and i'm truly enjoying a lot more space in my suv with my kids. I love it

Evette Calvary

Jul 7, 2016

The representative was good to me. She was polite and very helpful. The wait time was long but she did her best to get me out in fairly good time. Excellent service.

DJ

Jul 6, 2016

I went to have my oil change and car serviced. The service I received was excellent! Amy Fox was very nice and knowledgeable! I will definitely be back for any additional service.

cp3053cp

Jul 5, 2016

Shelly and Patrick wre the BEST! They were very knowledgeable and helpful. My overall experience was very enjoyable and will definitely come back to Hendrick Toyota North Charleston!!!

Frank Freeman

Jul 1, 2016

After Phillip Clark left. I searched out the next best service advisor. After working with four different persons. Howard Gebhard showed up. He is the best. No one is perfect, but Howard strivesfor it. I would recommend Howard to anyone. I have experienced long waiting but I think Howardtries his best. The wait time for service is a little long for oil change & especially tire service.F.Freman

Charlie brown

Jun 29, 2016

I was looking for a car for a while now and everywhere I went they didn't want to drop the sticker price when I paid cash, but here they did I was looking at a used car but surprisingly they found the same car but new. 10/10 service, very nice people

Kbhorne

Jun 29, 2016

The service department is always friendly and helpful. I came in with out an appointment for a tire rotation at the end of the day, and was out in 15 minutes. Way to go!!!!

Rommel Miranda

Jun 27, 2016

We had the best experience purchasing our Highlander from this dealership. Patrick Coleman and Barry took care of us very well. Normally most dealerships have you there for hours just to buy a vehicle.....not them. They got us in and out VERY QUICKLY!! I highly recommend them......easy to deal with without all the headaches. Thanks!!

snowsr

Jun 27, 2016

I took my Tacoma in for servicing. This was Saturday, 25 June 2016 at 1:00 PM. The service department was very busy. As soon as I pulled my truck into the service bay, I was greeted with a sincere greeting, handshake, and assurance that I would be taken care of ASAP. I explained to my Service Advisor (Jeffery Luther, AKA Jeff), that I would be going on a long road trip as soon as I left the dealership. He said he would take care of things right away. While I was waiting, Jeff came to me and we engaged in casual conversation which made me feel like I was more that just a customer. I actually felt like I was a VIP. I did not have to wait long at all for the service to be completed. Jeff even ran my truck through the car wash before sending me on my way and wishing me a safe trip. I received "truly exceptional service" from Jeff and Hendrick Toyota. Oh! by the way. I love my Tacoma. Best vehicle I have ever owned. Thank you, Jeff!

CCCasale

Jun 25, 2016

I love negotiating but in this case was not planning on doing so as I wanted a very straightforward deal. I knew what I wanted and didn't want to spend all day making it happen.I had a Hyundai Santa Fe Sport 2013 that I wanted to trade in for an older model Toyota Prius they had on the lot. I had done my research and new exactly what I wanted to walk out the door with.I was able to walk away with an excellent deal! They were even very kind in ways they did not have to be as well as respectful of this female buyer. I was impressed immediately that when I walked onto the lot, Tem approached to offer help then was not pushy at all when I told him I just wanted to wander the lot for a bit. I purposely found him when I was ready to talk as I was impressed that he had been so pleasant and patient. I told him what I wanted to do, and throughout the entire transaction he was refreshingly easy to deal with and never "pushed." I only had to speak with one other rep., (Mr. Coleman) to finalize the deal. Both of them moved through the process with no song and dance and expedience.Thanks, Tem!!! I will certainly recommend you to everyone I know.

Melissa

Jun 24, 2016

I use to love this dealership when I would get my car serviced. However the service agents are not friendly. I have had nothing but issues or excuses when I need assistance. Example I scheduled to have my oil changed, tires rotated, them to look at a dent, alarm, & to price the mirror only for the car. Let's say all they did was price the mirror. I had to inconvenience myself to reschedule another appointment where I had a 7am appointment and my car was not ready until 2pm. Then they still didn't have someone to look at my dent or adjust my alarm. Now my mirror latch is broken all together which was not before. Then I assume while it was getting clean they broke something inside. Now my car has been NONSTOP leaking oil and running ruff. Talk about one pissed customer. I pay my payment 2 weeks before it's due yet they can not give good customer service or treat my car like it's there own. I will call them tomorrow in hope I can get this oil leak fixed without other issues as well as the stuff they have broke fix free of charge of charge since this is there error! It's like can I go anywhere now days and actually get what I pay for?? I would not recommend taken your car there for any services!

Kelsey123

Jun 24, 2016

I was searching online for a new car and put in an inquiry on a Corolla. Will smith immediately called Me within 2 minutes! The manager Patrick was very accommodating as well. While they were working on the paperwork he kept us busy with small talk! I will say to work on the service side. I did have to wait 3 and a half hours for my car to be inspected. Please let customers know ahead of time so we can plan our day accourdingly as customers. Maybe offer a lender car for the time being :)Other than that it was lovely service Thank you so much

Elizabeth Stewart

Jun 24, 2016

Service was fast and addressed all my concerns. The representatives I spoke with were friendly and helpful.

Keisha

Jun 23, 2016

The Service Representative was very polite, he treated me like family, and I received a loaner car for the few days that it would take to repair my vehicle. When I returned to pick up my car it was repaired and clean, I couldn't have ask for a niecer person to assist me thanks for all you have done. I would highly recommend my family and friends to use this service department to repair their vehicle due to the great customer service experience I had.

sydneylouise

Jun 22, 2016

My car was recently totaled and I had to buy a car when I wasn't planning to, which was pretty stressful. Blake Hubbard (sales) was super helpful and patient with all of my questions. He listened to what I wanted and was honest about the cars I looked at. Then when it came time to buy my car, Curt (finance) was also accommodating to make sure I understood each step of the process. I'm happy to have worked with such honest and patient people during my first car buying experience!

Manolo

Jun 20, 2016

Excelente atencion. Me ayudo mucho a aclarar muchas dudas para poder tomar la decision correcta. Muy profesional. Muy agradecido y satisfecho por esta grata experiencia.

Nutbolt34

Jun 18, 2016

I went to my an appointment for an oil change and was out in less than half an hour. Friendly staff too. The time before my appointment, I did a walk-in to fix my brakes. They were friendly, helpful, and informative about my problem and explained further when I asked about details and functions.

Bruce

Jun 18, 2016

I arrived on time and left my Camry to have the recalled dashboard replaced. It was completed on time, and the interior of my car was as clean as it was when I dropped it off. Nice job folks!! Thank you.

asmurray

Jun 15, 2016

I had the 115K miles service performed on my 2006 Toyota Tundra XSP and Andrew Bagwell was the service writer. Andrew in my opinion is the best service writer at this dealership, and Jeff Ferraro is the best service lane manager at any Toyota dealership that I have frequented. Andrew provides personnel service to each customer as if it is his vehicle this is being serviced. Jeff definitely makes sure that each customer is satisfied with his/her vehicle after the service is completed. I would definitely recommend this dealership and Andrew and Jeff to any customer is that is searching for an exceptional vehicle service.

navywrslr

Jun 15, 2016

I purchased my Prius new at this dealership in 2008. I have taken it here for all scheduled maintenance since then and have always been impressed. My Prius runs like new,and I have over 281,000 miles on her. They go the extra mile , and when the time comes,I will purchase my next Prius here.

Thomas Llewellyn

Jun 14, 2016

Truly exceptional service whenever I need my Toyota serviced. I always feel confident that everything needed will be taken care of. And my vehicle is cleaned-great feeling.

erodzianko

Jun 13, 2016

Will Smith gets a A plus for customer service! He was very sensitive to my needs and went out of his way to make things happen...Thank you.

Ed1980

Jun 11, 2016

I would highly recommend Rick Hendrick toyota to anyone looking for a vehicle. My experience was hassle free and I was completely satisfied with thewhole purchasing process. My product specialist, Tem Zafar, was exceptional with his service. He was extremely informative and helpful and assisted me in my purchase with no hassle at all. He even had some last minute repair done at no charge. I was very satisfied with me whole experience.

Stephanie Polite

Jun 10, 2016

I would like to thank the staff at Toyota on Rivers Ave. Everyone was friendly. I was pleased with the service there. I have never walk on a dealership lot and walk off with a car that same day without going through some trouble. I want to especially thank Rhonda she was a wonderful sales person and she made sure I got into something that fitted my needs. Thanks to everyone involve with my purchase yesterday.

Lmsigler

Jun 9, 2016

This is the second time we have worked with Blake to buy a vehicle and he's one that will keep us coming back time after time! He makes the process quick and listens to exactly what we want. Easiest car buying experiences we've ever had!

mjd

Jun 9, 2016

I scheduled a 7:30 am appointment to have one new tire mounted, balanced, and get all 4 tires rotated. When I arrived at 7:15 am, a line of 20+ cars was already backed up well into the driveway. My work wasn't completed until 9:30 am. It's obvious the service department is overbooking its capacity. I will not recommend nor return.

Matthewclagace

Jun 9, 2016

Excellent customer service. No pressure to buy anything. Shelly worked within my price range and monthly payment without trying to offer me anything more than I could afford. New to the area and this has been the easiest part of our relocation process.

sugar

Jun 8, 2016

I had a late appt at 5:30pm and was pleasantly surprised with a thorough and complete check-up completed in75 minutes! Oil change with tire rotation and fluid topoffs! perfect!

Doug Liperote

Jun 8, 2016

Tem Zafar, my sales rep, was outstanding in getting me qualified and in a beautiful Camry. My circumstances required special attention to detail and a well thought out strategy. I was treated like gold. Tem raises the bar for professionalism in car sales, which is sometimes so hard to find in dealerships. As this is my first purchase of a Toyota, I am proud to be a new member of the "Toyota family," and look forward to a longstanding relationship with Hendrick Toyota. Two thumbs up!!

Kamila2016

Jun 7, 2016

Con la ayuda de Shelly hicimos realidad uno de nuestros suenos , estamos disfrutando nuestra 4Runner!.Encontrar una persona tan profecional, que nos acompanara en cada momento, y nos ayudara a resolver nuestras dudas es grandioso !!.Shelly mil gracias por sus atenciones, La recomiendo a todos, Shelly es extraordinaria persona .

Wild Flores

Jun 6, 2016

Nos parecio muy exelente empezando de la atencion y todo el proceso de los tramites estamos muy agradecidos con la senora Shelly. Esta Compra fue nuestra primera experiencia porque nunca habiamos comprado uno Nuevo ahora estaremos planeando para comprar otro mas adelante un Toyota Tacoma. Gracias por todo.

Mama Carol

Jun 6, 2016

I just bought a 2016 RAV4, everyone at the dealership was very pleasant and helpful. I had 2 sales girls, Julie Gordon, and Rhonda they were both awesome. This is my first experience with Toyota. They made it easy and made me feel comfortable and not pressured. I love my new SUV.... THANK YOU !!!!

Toyotacamry

Jun 4, 2016

When visiting I wasn't sure what I truly wanted Will helped me find that, though I needed a day to think it over Will and Earl were very patient and friendly. When returning the following day Will was not in but his replacement was nothing short of excellent, I felt happy when I left with my new car. I recommend this dealership to anyone looking for Toyotas, sales staff is very knowledgable and provides more to answer questions you haven't thought of, I felt as though they were committed to the customer and not so much the vehicle sale. Hennessy was great breaking down the warranties and availabilities and limitations in the finance department. Again, I recommend this to anyone who even is thinking about a Toyota. Thanks guys!!!

Will Smith

Jun 4, 2016

Had an excellent experience. Salesperson Will Smith was very patient with my needs and particularities and gave me an outstanding deal on an incredible truck. He made it fast and easy and was very low-pressure. On top of this, he also serves our country. Would highly recommend.

Rams fan

Jun 2, 2016

We had an appointment for 1230 to get tire fixed. My husband got there around 1145, early. checked the car in and was told around 1245 that they would have to get a tire from the warehouse and it would be another 45 minutes. Ok so around 1:30 he went to check on car and was told it would be the next day before they would have a tire. This is totally unprofessional, customer service should have immediately flagged him and gave him the verdict. I don't like using the car dealers to get repairs/service for my vehicle as they have no respect for their customers time nor getting things done when you're told a specific time. Not happy at all!

Todd Kozey

Jun 1, 2016

The service writer seemed as if he had other things that were more important than providing follow-up questions and logistical support for myself and three kids. While I realize I'm not the only customer, I tried to explain that this was a return visit for a symptom that was supposed to be addressed. Kody did explain he had to call to see if it was covered under warranty, but then left me for about 1.5 hours. When I asked if the car had moved into the repair cycle, he was shocked to see that I was still here and flippantly started he hadn't received a call back from Toyota proper. This isn't the first time I have dealt with him, but it will be the last.

Brenda Watson

May 31, 2016

Brandon Bailey helped me with purchasing my new deep green 2016 Camry SE. I actually selected my new car from my keyboard. I'm on oxygen 7/24 so, Brandon was kind enough to email me photos for me to select from, Then he brought me my new deep green Camry SE and the paper work to me for signing. I truly love my new car. I've received excellent experience. I will definitely be returning as a customer. Brandon and Chris are definitely KEEPERS!

Linda WW

May 29, 2016

We had an appointment to meet with a saleslady, Ms. Lori W. We went to check out a used SUV but we walked out with a 2016 Camry. She was extremely polite, courteous and friendly and she made sure we didn't leave empty handed. Answered every question we had and went a step higher to someone who could and did get things where we needed it to be. They all took their time with us and didn't seem to mind the questions we had. When we went in for our 5,000 mile service oil change, they treated us like they were knowing us for a long time. Ms. Amy gave us excellent care! She was extremely nice to us and she made sure we knew and understood everything as well as let us know when to bring the car back for its next inspection. Everyone was awesome!!

evilive1

May 28, 2016

We had a very painless experience didnt feel pressured they made our payments work for our budget. definitely be returning when we are ready for a new vehicle

2016_Toyota4Runner_TRD Pro

May 27, 2016

I had been wanting to upgrade to a new 2016 Toyota 4Runner TRD Pro for quite a while and knew they were difficult to find. But Ally Stewart made it happen! And she also made the whole process enjoyable, simple and as stress free as possible. Ally was knowledgable, enthusiastic, and honest. And on the occasion when she didn't know the finite details for a specific aspect of the vehicle, she didn't stop searching until she found the answer. Sometimes that meant delving into manuals and sometimes that meant finding the dealership's expert for that subject and having them fully explain it to me in person. Never once did I experience a high-anxiety pushy scenario normally associated with car buying. Ally was patient and understanding, even after the multitude of in-depth questions. It was also very evident that she truly enjoys working at Hendrick and takes pride in her work, as well as the team's, which speaks volumes for the dealership's management. Furthermore, I serve as Active Duty for the Air Force and not only was Ally flexible with my unpredictable schedule but she went above and beyond to find all the military benefits available for me. This top notch performance dos not end with the sale of the vehicle. In addition to following up with me on my satisfaction, she is always sure to touch base when I stop by the dealership for regular maintenance. There is no doubt that I would recommend visiting Hendrick Toyota for those interested in investing in a vehicle, or even looking to get maintenance done on their current Toyota. If you do stop by there, ask for Ally Stewart!

Kat in Moncks Corner

May 25, 2016

I made an appointment online to have my car tuned up and checked up. They found I needed new brakes (Which I thought). First when I got there, there was a long line, but I went in and asked for my assigned service person and was taken in immediately because I had an appointment. Then he found me in the little mini restaurant in the dealership, where I had a pretty decent breakfast sandwich and told me I needed the brakes. So I said go ahead and install all new brakes. I asked how long it would take and he said 3 or4 hours. Ok, no problem. I went across the street and shopped. He called after 2 hours and my car was finished! Yeah!! So I love Hendricks Toyota -and this was the most recent of several favorable encounters/experiences at Hendeick Toyota of North Charleston!!

Retired

May 25, 2016

The service was prompt, courteous and high quality. As it turned out, I did not need a new alternator, but just to replace some worn out belts. I was kept in contact during the whole process, so there were no surprises. Also, I appreciate the long-needed complimentary car wash...a nice touch.

Michael Barrett

May 24, 2016

My truck had a recall. Was asked to bring it in for inspection to see if the recall repairs were needed. They were. The Service Department received me at the scheduled time and inspected my truck. The necessary parts were ordered and will be installewd when they arrive. The service was pompt and courteous.

Jeremy Williams

May 24, 2016

Andrew was great. Very quick and provided great customer service.

Gayle

May 19, 2016

Awesome service. Andrew came right to my car. Took the information from me. Answered all my questions was polite and I will continue to call him personally for any questions I may have or to schedule service

Gilberts2

May 16, 2016

We bought our new Rav 4 from Will Smith and was so impressed with his professionalism. He made sure at every step that we were comfortable and well informed. He is so knowledgeable about the products and services. Buy your next car at Rick Hendrick Toyota and be sure to ask for Will Smith.

Chelsea Downing

May 16, 2016

The staff at Hendrick Toyota of North Charleston were absolutely awesome! They were patient, helpful, informative, and very nice! They allowed me to test drive the cars I was interested in, and did their best to accommodate my needs. I traded in a Corolla and got a 2016 Rav4.

bethff4

May 15, 2016

I must admit this was the first purchase I have made when it comes to financing a vehicle. Everyone was great but my sales person Rhonda Smalls was the best. She was very patient and understanding. Thanks again Rhonda!!Betty

andrea1234

May 14, 2016

We started off with one finance guy and ended up with curt hood the finance manager and I couldn't have been any happier. As a first time buyer, curt was able to make my experience seamless. I would definitely recommend this team to all of my friends. Thanks Hendrick Toyota north Charleston!!!

Kim Roper

May 13, 2016

The dealership and Shelly have been great to us- that is why we come back! Shelly was very accommodating and very courteous. My husband and I are were very busy the day we came to visit the dealership and Shelly made sure we were taken care of swiftly. Time is money!

Wally of n.chas

May 12, 2016

25,000 mi. service on my Avalon was poor. Fluids not topped off. Tire valve cap missing. Leaves me wondering if tire rotation done properly. Noting pine needles found under the hood, appears it was not even opened during service. Unfortunate situation as all other contacts throughout the facility were top notch.

mjohnson_07

May 9, 2016

We recently purchased a 4Runner from Shelly Grimes at Hendrick Toyota on Rivers Ave, in North Charleston and they were simply AMAZING!! They got me just what I wanted and the service was perfect. I couldn't have asked for them to be any better.

Simeon Abdon

May 9, 2016

My 2012 Toyota Camry was involved in an accident in October 2015. Extensive. repairs were made by a locale repair shop. My wife is the principal driver of the car and noticed the car was not driving correctly. When I drove it I noticed the transmission was not shifting as it did before the accident. I took it back to the repair shop and explained the situation. We test drove the car and I was advised to take it to Hendrick Toyota, who maintained the car. I took it in and explained the conditions, before leaving it with the serviced tech. She told me that it would take most of the day to evaluate the car to determine if there was anything wrong. She made arrangements with the courtesy van to take me home. That evening I called to find out that the transaxle was bent and the threads were stripped. The service tech had already talked to the repair shop but through axle and they agreed that they should have found it during the original repair. She also told me that the transmission converter might have to be replaced after they did a rest drive. I called the next day and was advised that the converter would also need to be replaced. The Tech called and advised me that three of the tires were worn and could effect ride of the car after all the repairs were done. I told her to install a full set of tires. The service tech ( Carolyn Reentz) went above and beyond to coordinate with the repair shop to get all the work accomplished in limited time. I will keep this experience in mind when I'm ready to buy my next vehicle.

OldDog#1

May 7, 2016

The service department is great. I deal with Andrew Bagwell who really looks after my Tundra. Excelent customer service. Love the Star Bucks coffee machine

Mercedes J.

May 7, 2016

This is one of the greatest Toyota dealerships I have ever been to. Their service staff goes above and beyond every single time I have been there. I never feel like they're asking me to make unnecessary repairs, and every time I've been there, they work on saving me as much time and money as possibly. I LOVE this dealership. While I can only speak for their service department, I absolutely recommend Hendrick Toyota of North Charleston.

Eyda G. Arroyave

May 6, 2016

I'm very pleased with the service I receive every time I take my car to the Toyota to be serviced. Everybody is very responsible and helpful. Thank you!!

Lindsey&Clay

May 4, 2016

We really enjoyed working with Rick Matthews to find a new car! He listened to what we wanted, and found the perfect car for a great price! Thanks Rick!

tinabennett1082

May 2, 2016

My daughter and i came to this dealership looking for a larger suv than what i had. We were greeted warmly by James Lindsey and he took care of us for the entire duration of the car purchase. We test drove a highlander on the used side and he thoroughly explained the ins and outs of this vehicle. Very knowledgeable about the cars as well as nice and caring about my daughters and my well being. Vehicle was perfect in many ways especially the color and condition. James is HIGHLY reccomended to deal with both new and used car purchasing. SUPERB service and knowlege from Mr. Lindsey. He is an A+++++++++++++.

4Runner2004

May 2, 2016

I always schedule my service maintenance with Mr. Andrew Bagwell. I can always count on Mr. Bagwell to give the best in customer service along with his recommendations for keeping my cars in excellent running condition. I have been scheduling all appointments with Mr. Bagwell for the last several years. I can always count on him to provide the correct advise for servicing my vehicles. When I come to Hendrick Toyota I only want to deal with Mr. Bagwell to have my cars serviced. Without any doubt I can trust him to deliver the "best" in customer service and he ensures the maintenance is done correctly and on time.

Jmhm

May 2, 2016

Tyrone McDonald was an exceptional man not a typical pushy salesman he was absolutely wonderful during the whole process I'd recommend him to family and friends and I love my new 2016 RAV 4.

FJP3

May 1, 2016

The service department staff are top notch, professional and friendly but, it appears that the technicians leave much to be desired. There is a rough running, hesitation/stuttering problem that technicians have experience but cannot diagnose/repair. Also the dipstick was lost during a recent visit and yesterday three of the four engine cover fasteners were left off.

Hate to buy a car

May 1, 2016

Great experience in buying a car. Low pressure, but good service. Available to answer questions, great customer relations. Helped us through the process.

Edward Boyd

Apr 28, 2016

Shelly did a great job on my new 4Runner. She was kind, friendly and very knowledgeable. My process took a little while and she was very patient.

hadaka96

Apr 28, 2016

had a nice xperience 4 my initial oil change 4 this vehicle, hoping same 4 my remaining 4 oil changes & other if required WA work. TY HAC.

Jay Gutmann

Apr 26, 2016

Received excellent service for my 2006 Highlander Hybrid with 225,000 miles. My service advisor offered a loaner car, when none was expected. Hendrick had use OEM parts when they were unable to locate the after-market parts I had requested. But as an accommodation, my service advisor charged me the after-market price. I will be back for service again and when it comes time to replace my car. Thank you Hendrick! And thank you Maurice!

#1 BAMA Fan

Apr 25, 2016

I am a faithful customer of Hendrick Toyota and I have to say that I love this service department. Andrew is such a hard working service rep and he really cares about his customers. I recently received a new dash due to some issues and they were finished in no time. I can't say that I've ever had a bad service day with these guys.

M.Hubbard

Apr 23, 2016

The customer service was excellent! I was nervous in making such an expensive decision but they worked with me giving me more than my trade in was even worth to make sure I got into a new, reliable vehicle before I left the lot. Best of all, they didn't make me ring a bell or take a picture! LOL

Wendy Fralix

Apr 23, 2016

Just purchased a 2016 Toyota Corolla and Sami Awdeh was my salesperson I must say he went above and beyond to help me our and found the perfect car for. I will definitely purchase my next car here also. Thanks for everything.

Sami Awdeh

Apr 22, 2016

Sami Awdeh is KING of the hill. Sami is an awesome guy who made my experience at Hendricks Toyota beyond my expectations. Sami was very professional and went far above and beyond to make my experience easy and enjoyable. If I had to do it all over again; by all means I would. I believe that if there are more people in this world like Sami. The world would be a better place. My family and I only drive Toyota's. We have always dealt with Florence Toyota, but after meeting Sami. We want to become apart of the Hendricks family. I have bragged about Sami to others and told them to go to Hendricks and see Sami for their next vehicle. From now on Sami will be my sales guy. Sami is a true gift to Hendricks. I drove three hours to Hendricks to purchase my new Toyota and by all means I will do it again and again. Sami you are awesome. I will see you in the future.

Mike

Apr 21, 2016

I was shopping for a used SUV. I requested some information off of the dealers website and within minutes I was contacted by Will Smith. Will was great to deal with. We set up an appointment to look at some vehicles, he had several there ready to be viewed. Will was extremely knowledgeable about the vehicles we looked at. He was able to explain the differences between different models and what he thought would be best for my needs. He made the experience very satisfying. I wasn't able to get to the dealership until almost 6pm, but Will stayed with me throughout the process and stayed late ensuring that I was satisfied. I would definitely recommend this dealership and Will to anyone looking for a new vehicle.

BobC

Apr 20, 2016

Shelly Grimes has been my salesperson for 2 new cars I purchased (2013 & 2016). She has taken excellent care of my needs and questions and has been extremely helpful.

popabud

Apr 20, 2016

Andrew Bagwell has been my service advisor for over three years. He has always given me excellent service and advice. His experience is really an asset to me. You must be proud of this team member.He deserves a raise!

Bonnie Lynge

Apr 19, 2016

Had my 2015 Prius for it's 10,000 mile checkup recently. Was very pleased. I want to give a big shout out to the one that checks me in. Howard is the nicest and most helpful person. He goes above and beyond to find answers for you.

karren2016

Apr 14, 2016

Buying my new Toyota Rav 4 was a very enjoyable experience thanks to Shelly Grimes. She really listened to what I wanted and came up with just the right car for me. She was very pleasant and professional to work with. I would definitely recommend her to anyone looking to purchase a car, new or used.

Wayde and Laura Thompson

Apr 14, 2016

Just went in for an oil change with excellent service from Carolyn on my 4runner. Then my husband walks outside and sees a 2016 Tacoma.We were greeted by Chris whom I should say is great in all he has done and from Juan (Jon) the,sales manager dealing with my negotiation skills. They both were very professional and personable.We drove one tacomma home and decided from the TRD sport wasn't us and went back and made the deal work on the limited tacomma 4x4. . Very impressive from the service department to sales to closing the deal.Ladies if your ever getting a oil change on your car don't bring your husband, you may be going home with two vechiles lol.Thankyou again Hendrick Toyota Team Charleston! !!! Great job and we'll done !!!! Wayde and Laura Thompson

FarmGirl

Apr 11, 2016

Shelly worked hard to earn business, but then continued the great service after I signed on the dotted line to make sure we got what we needed as quickly as possible. Thanks, Shelly!

SCollins

Apr 10, 2016

A shout out to our Sales Consultant Will Smith...........Woo Hoo! Will Smith made our purchase of a 2016 Tacoma very enjoyable and ensured our trust in Toyota. Nothing but professional and informative the entire time.We look forward to a long and lasting relationship with Hendrick Toyota of North Charleston.

Shirley Ondercin

Apr 7, 2016

I had my very first oil change / tire rotaion on 4-6-2016 on my 2016 Toyota Corolla and was super PLEASED at how fast the service was completed. I figured I would be at least 2 hours as they had a heck of a line up of cars waiting to be serviced...the associate that helped me was Carolyn Reetz and she was such a joy as it helps to FEEL appreciated..her welcoming smile and handshake started my service off on the right track. You could tell she loves her work...I hope to get her EVERY time I have to go in for service. Too bad I don't have to go back til 10,000 miles which in itself shocked me but that's cool for me. I totally recommend HENDRICK TOYOTA to ONE AND ALL...!! They give excellent service and they CARE about the CUSTOMER!!

Paula Dew

Apr 2, 2016

I bought a 2016 Toyota Camry and I love it. I went from a Ford Escape (which I loved), it was time to go for something smaller, but it had to be roomy also. My daughter has a 2009 Camry and she loves hers. So I decided to get a Camry myself. Jennifer, was great, very friendly. Thank you for making it easier.

Lindsey Merreighn

Mar 30, 2016

I have had nothing but good experiences with Hendrick Toyota. We have been coming here for years. Andrew Bagwell is our service adviser and I can always count on him to be honest and trustworthy.

James Williams

Mar 29, 2016

Went in to buy my wife a Camry, bought her a Camry and then bought myself a Tacoma. Best experience I have ever had at a dealership.

Chris Hulsey

Mar 26, 2016

I received excellent customer service and great work from both the parts department (Mark) and the service department (Paul)! The dealership was clean, busy and well organized. I typically don't write reviews, but the exceptional service I received compelled me to acknowledge the efforts of both Mark & Paul. I would recommend Hendricks Toyota!

Susan OLeary

Mar 25, 2016

I recently went to this dealership as I had bought a families used car that was previously serviced at this location. The service manager Bobbie G. and the service agent Shane N. both have exceptional customer service. I highly recommend this dealership for all your service needs or if you are looking for a new or used automobile, this is the place to buy.

Sandy

Mar 20, 2016

I expected to be without my car for the day. But when I brought it in the cute Service Man said it will be ready in an hour. So my husband and I went out for supper. We got back in an hour and I drove off happy as a clam.

WHutson

Mar 20, 2016

I purchased my 2012 Tacoma from Rick Hendricks Toyota and when it was time to get new tires, I bought them from them. The price they gave me was lower than any other place and not to mention they went above and beyond to make sure I felt like the only customer they had. They shuttled me to work and when I went to pick up my truck they had washed it up pretty and took care of some other minor issues without me even asking! They really know how to get and keep their customers! I will always be a return customer. They are all great to work with!

sheila64

Mar 19, 2016

Why? Of course the service given to me in explaining the maintenance of my car was considered an Employee who is about this business. He is a Team player in working with the Maintenance crew,I watched how he handled other customers that enter and how he interacted with the employees onfloor. Rick Hendricks thanks for the service that was explained needed for my car.

USMCVET82865811

Mar 19, 2016

Bought new Corolla there last year. Regular service done on time, no delays. If you are there at lunch time there is a great diner next door, and their in-house diner is great also. Free coffee is always a plus Amy Fox in service great worker.

david guilberts camry

Mar 18, 2016

i went to hedricks toyota in north charleston to buy a camry and was very pleased with the service i received, my sales person - roberto, and the overall experience as well as my car. the process took a bit longer than i would have liked but they were busy so i understand. the car was cleaned, all paperwork explained thoroughly, and would recommend hendricks toyota in n. chas s.c. to anyone looking to buy a toyota. i would like to acknowledge the following people: roberto, robbie and a.g.great place and staff to buy from.sincerely,david guilbert

Escobar

Mar 18, 2016

Daniel Limlingan is an internet salesperson. I asked numerous times what the price on a particular vehicle would be and he kept asking me if I took a test drive. I had not at the time but still wanted a quote. I must have said "No I did not" 4 times (I have all the emails) and he just kept saying "But why sir?" I said i have not had the time but still would like the quote. No matter what it kept happening. Here is our last exhcnage: > > Daniel.....what is going on with this? Why does it matter? > > It's not your business why I have not driven it. Now please get me a price on it. > > >> On October 9, 2015 8:38:23 PM "Limlingan, Daniel" wrote: >> >> I do want you to drive it. Why would you not want to drive it? >> >> Sent from my iPhone

Joey and Laurel LaFlamme

Mar 12, 2016

We are loyal to and appreciate everyone at Rick Hendrick Toyota Scion of North Charleston! They always go above and beyond for our family. The Service Department is knowledgeable, speedy, and genuinely care about our services rendered. I wish I could say they care about our Toyota Prius "issues," but I cannot since we've NEVER HAD ANY. Highly recommended salesmen are Brandon Bailey and Barry Braman! They're terrific. Honest, intelligent, but most of all, people of high integrity in sales are hard to come by these days. We don't buy from anywhere or anyone else.FIVE STARS ACROSS THE BOARD.

apy43

Mar 5, 2016

We were very pleased with the efficient manner of customer service provided by Carolyn. She not only explained the service time framebut also informed us of the recall on our dashboard. She called us when car was ready and even drove the car out of the service station for our convenience

asmurray

Mar 2, 2016

Andrew Bagwell performed the service diagnosis for my Toyota Tundra XSP, and it was noted that I need the U-Joints replaced, along with a tail shaft seal replacement. Andrew knew what was wrong when I explained the noise that the truck was displaying, and the repair fixed the problem. Andrew has been my service advisor for over 4 years, and I would definitely recommend him to anyone that uses this dealership for their vehicle. Also Jeff Ferraro is an excellent front lane manager at this dealership. Jeff goes above and beyond to make sure that customer satisfaction is achieved from all the service lane advisors.

LEOCPA

Mar 2, 2016

Needed to upgrade my Tacoma to a 4x4 and I always buy low mileage used. Found exactly what I wanted online, sent an email and was contacted immediately for an appointment. Haven't done a trade in for over 25 years instead selling my vehicles myself. It didn't take 10 minutes to agree to a deal that reasonably approximated private sale numbers both for the truck I traded in and the truck I purchased allowing for the salesman to earn something. Throw in that what I purchased was Toyota Certified, well worth the little extra versus the private sale and purchase route. Know your numbers beforehand, be reasonable and they'll more than reciprocate. Great people to deal with; courteous,professional, above board and more than fair.

Happy Customer

Feb 4, 2016

**header** To those of you paying attn to the low ratings, keep in mind how may of those are purely related to interest rates & financing, if your credit sucks, your interest rate is also going to suck...Now here's my eval...I would like to commend the salesperson who handled the majority of my interactions, the other 2 people I dealt with in sales were Roberto and Julie(a), they were also very helpful, but 10 stars for Shawn Winn (not sure I have the name spelled right) of Internet Sales Dept, This dude is so good that he even tried to talk me into a less expensive vehicle (he didn't push to hard on that end though, for any of his supervisors who may be reading this, potential customers will like to hear that) . He made it so easy that I thought it was too good to be true until today when my financing paperwork finally arrived in the mail. I actually felt so strongly that it was too good to be true, that before got a ride to the dealership I found myself doing online research on this place, and Mr Winn himself, even to the point of calling the dealership's front desk to inquire on his employment status This fella took what had been a nightmarish 3 weeks of car shopping, and completely turned around my day/month/how am I gonna get to work now situation. First off, I was not able to get to any dealer to even look at a vehicle in person due to my lack of transportation. I found a vehicle online and applied for a loan using the online function. Basically was told I had approval in a very short period of time, and to come test drive it and sign the papers. This was amazing for several reasons; 1-multiple other dealers would not provide me with any useful financing info, not even enough to parse out a guess as to what interest rate I would qualify for. ALL of the other dealer financing depts basically shut me down when I told them I couldn't get there for their face to face pitch prior to being approved, I even completed some online applications and they were not even submitted because I couldn't get there for them to sell at me. 2-my loan was approved via internet application and phone contact with Mr Winn, and just like he said, my paperwork was pretty much ready by the time I got done with the 10min test drive. 3-Said loan was done with 0 down, huge deal for me in the situation I was in. 4-I have a terrible interest rate but I am smiling about it because it's through a national reputable dealer. While it's probably one of the highest interest rates a traditional loan company can legally assign, it is commensurate with my credit history, and I am appreciative for the chance to restore my credit. Summary: -Shawn Winn: awesome salesperson with actual people skills vs someone trying to selfishly upsel. He also seems to have moral compass and an apparent understanding of ethics based on him trying to help me make a more financially responsible decision than I wanted to or did.-Roberto and Julie: also in sales, also super helpful-Financing was made easy. I have a relatively poor credit history (can you say multiple recently cured student loan defaults), and got financed with no money down on a vehicle that I was actually interested in buying. -Even the actual financing guy (HH I believe are his initials) that took me through the final loan details and could have probably tried to sell me everything from new car scent to timeshares in Costa Rico,... Even he was helpful and low pressure.-And finally, not mentioned above: Arrived at the dealership shortly before closing and put my eyes on the car for the first time and didn't finally walk out until about 45mins after business hours were over, From what I could tell, at least 6 employees hung out through the process and I didn't once hear any complaint. Mr Winn didn't even so much as give me the stink eye for asking to use the facilities after all that was done and he and his coworkers were trying to close up shop, 45mins late.This place is highly recommended. Signed: A Skeptic With Bad Credit

rtripp

Jan 28, 2016

The entire team worked very hard for us to get us exactly what we wanted. Our 2016 Tundra is perfect! We will purchase our next auto from them!

asmurray

Jan 21, 2016

I have been a customer at this dealership for over 5 years, and Andrew Bagwell has been my service advisor for the past 3 years. My previous service advisor was promoted within the dealership a few years ago, and he referred me to Andrew. I have never been disappointed with his advise and expertise. I service my 2006 Toyota Tundra XSP at every service interval, and Andrew provides excellent advice for the technical to accurately service my vehicle. If anyone is considering this dealership for service, I would definitely recommend Andrew Bagwell.

Sunnie35

Jan 15, 2016

So happy my husband decided to go here! Awesome customer service and very helpful in every way. James Washington helped my husband pick out a great car, at a very reasonable price. Thanks again for everything!!

john1223

Jan 13, 2016

LOOOKED AT A PARTICULAR USED CAR FOR MY SON AND OFFERED A CASH PRICE THAT THEY DIDN'T ACCEPT BUT THREE WEEKS LATER ADVERTISE THE CAR FOR LESS THAN WHAT I OFFERED CASH..

143Sandiego

Jan 8, 2016

Easy buying experience and great Costomer service. I would deafinatly buy my next vehicle here and would recommend anyone to buy at this location. The service department was fast and efficient.

LoriKline

Jan 8, 2016

I have never before walked away from a dealership feeling 100% satisfied, until now! Rick Matthews is the best! I never felt pressured or misled, and he even made it a better experience for us by trying to meet our needs in every way. He was friendly, helpful, honest, very easy to work with. I will definitely be referring my friends. Thank you, Rick!

The Dude

Dec 31, 2015

Dave Watson was a great help in picking out my new Taco! He got me the exact truck at a good price. I am coming back again for my next vehicle.

Ellie123

Dec 30, 2015

The folks in all areas were super great. Made me feel they really cared and wanted to do their best to make me a satisfied customer.

Chrissy S.

Dec 30, 2015

We had a great experience here! Rick was our salesperson. He wasn't pushy and answered all of our questions,listened to what we said we wanted, and he provided us with exactly what we were looking for.

Ronald B.

Dec 21, 2015

I ended up purchasing a 2016 Toyota Tacoma and never had to visit the location. I live about an hour north of Charleston but I was able to do everything remotely and the salesperson (Josie) delivered the vehicle to my work and we did all of the physical paperwork in about 20 minutes. Josie was excellent and provided me with all the answers I requested. A friend recommended me to her and Hendrick's, and I would certainly purchase my next vehicle from them. Great people and a trustworthy process! Thanks Josie!!!

rms010692

Dec 14, 2015

I purchased a 2016 Toyota Corolla and I have to say this has been the easiest car buying experience for me. Richard Smith made sure to show me the features and was very professional. He also seemed very engaged and HONEST, which is something I look for when car shopping. He made sure to answer all of my questions which led to me choosing the Corolla. It's nice to deal with salesmen who arent overly pushy when it comes to the customers. Thanks to Richard and Hennes Hunt (finance) I was in and out of there in about 30 minutes or less. Hennes Hunt in the finance dept was also very professional and friendly. He got straight to the point and I was on my way. I would definitely shop here again for my next vehicle!

James

Dec 12, 2015

I went to look at a 2016 Tundra and although I ultimately purchased elsewhere I have to commend this young man for the wonderful job he does and the experience he gave me. From the moment I stepped on the lot Richard was engaging and very attentive. He listened to all my questions and answered them or found someone with an answer. I never had to repeat myself, which I really appreciate because most salesmen talk first and listen sparingly. The management team could use some work but I would recommend anyone looking for a new car to go see Richard Smith and make sure you only deal with him!!! If all your employees would follow his lead as far as honesty and being straightforward you'll be the best dealership in South Carolina in no time.

Diggrd

Dec 5, 2015

Purchased a 2016 Tundra TRD. Experience was quick, honest and low stress. Dealership was comfortable and fairly low pressure. Negotiation was straight forward and more than fair. Especially nice was the use of texting to work out deal details since I don't typically make same day decisions of this magnitude. Would deal with the sales team again. The only disappointment was the service and parts side. Not as impressed with their customer service skills as the sales team.

Kelly

Dec 1, 2015

Ally was great!! This was my first least going into a second vehicle. The whole process was easy, she knows her stuff!! She explained to me everything ready for me to sign and out the door! I would recommend her and the Rick Hendrick Toyota to anyone.

Tom

Nov 30, 2015

In my 70 years of car and truck buying, this was one of the most pleasant experiences. The reason for this is mainly due to my salesman, Richard Smith. The vehicle in which I was interested, was no longer on the sales lot, so Richard tracked it down at another dealership and brought it to N. Chas. for me to look at. I bought it that day. Richard answered every question, assisted in any technical details, and provided follow-up after sale service. He is the ultimate professional and I would deal again with him and this dealership without question. A pleasant car- buying experience, which doesn't happen often!

dbaxter1212

Nov 26, 2015

The best experience I've had ever in going to a car dealership. The salesperson, Jennie Zehr, was professional, knowledgeable, and not high pressure. She answered all my questions about the car I wanted and we completed the purchase. Curt Hood in the finance dept. was great as he suggested an option for financing that was better than my bank had suggested. This is the only dealership I had visited where they offered for free the 3 month, 3000 miles warranty on the car I purchased, even though it was a 2011 model. Usually, you have to hope that the car won't have a large repair as soon as you drive it away. Very happy - will suggest this dealership to anyone I know.

todd803

Nov 25, 2015

So we bought a used 2008 Prius from this dealership in May of 2015. Scheduled an "appointment" for a Saturday as we were driving down from Columbia, SC and I know that is the busiest time for most dealers. When we got to the dealership, no one was ready for us, or had any idea about the appointment. Sales process was ok, but took around 5 hours to complete. Our salesman Ferrel was very helpful, and apologized for the long wait multiple times.Our biggest issue with the purchase is with the Finance Officer AG. He was happy to add on a Oil Change agreement for $200 that would take care of the next 3 years of oil changes for no charge. We asked multiple times how we would use that living in Columbia and were assured that we could take it to the shop of our choice and it would be covered. Now it is time for our first oil change and surprise, we would have to drive down to Charleston for it to be covered. I am in amazement at the lack of ethics shown by AG to even suggest a product that we would not be able to use living 2 hours away. Do to the lack of honesty and integrity shown in our transaction from the non-existent appointment to the shady add on, I would not recommend this dealership going forward. I am thankful that Ferrel did his best to help our transaction.

TNTundra

Nov 25, 2015

I was in the market for a new (to me) truck after the floods here in Charleston totaled my vehicle. I met with Cody and he helped me identify and eventually purchase my Tundra. Cody always made me feel as if he was on my side and was working for me. It was very refreshing. The finance guy AG Goldsmith was also very helpful and down to earth. Overall it was a painless experience.

Mike57

Nov 24, 2015

Everything was fine until it was time for them to give me my check for my trade in. Promised it would be next day when it took 8 days. After I purchased the vehicle AG Goldsmith called me constantly trying to get me to do his job. Even when I was on vacation with my family. I had to call another manager to get him to stop. Not a pleasant experience.

Happy and Blessed

Nov 19, 2015

I want to say thank you to Julie Gordon and Curt Hood of Hendrick Toyota. Thanks for your professionalism, friendly personalities and helpfulness. It was a pleasure dealing with Julie Gordon in Sales and Curt Hood in Finance when purchasing my new vehicle. The entire buying experience was exceptional! Thanks again.

Pleased Customer

Nov 19, 2015

I want to say thank you to Julie Gordon and Curt Hood of Hendrick Toyota. Thanks for your professionalism, friendly personalities and helpfulness. It was a pleasure dealing with Julie Gordon in Sales and Curt Hood in Finance when purchasing my new vehicle. The entire buying experience was exceptional! Thanks again.

eatiller88

Nov 15, 2015

I purchased a new car from Shelly on 10/30/2015 and the service and professionalism I received was above and beyond. She was very helpful in providing the information I needed to make my final decision without being pushy. I would recommend her to anyone looking to purchase a vehicle.

Diana

Nov 10, 2015

i recently purchased a 2015 Camry SE. However, I consider my purchase to be special because I was trading my 2007 FJ Cruiser in because I an getting older and my body does not want to cooperate with allowing me to enter and exit the FJ gracefully. So I went to Hendricks, ask for an appraisal on the FJ and some advice on what vehicle would be best for me. There was no pressure for me to make a deal that day, as a matter of fact, I waited almost a week and a half to go back. Well when I did return, the customer service picked right up where it left off. Rob Brown was the sales person assign to me by Earl Newell. the Sales Manager who originally talked with me. This was by far the best selling process I have ever experienced. Everything was top notched. I really didn't expect less because I have been getting my FJ serviced at Hendricks since I arrive in Goose Creek in 2011. Now I can attest to both the service and sales staff. Hendricks should have an award for best professionalism, sales process, and courtesy you received from their entire staff. I was definitely satisfied with the service I received.

Diana2015

Nov 9, 2015

ecently purchased a 2015 Camry SE. However, I consider my purchase to be special because I was trading my 2007 FJ Cruiser in because I an getting older and my body does not want to cooperate with allowing me to enter and exit the FJ gracefully. So I went to Hendricks, ask for an appraisal on the FJ and some advice on what vehicle would be best for me. There was no pressure for me to make a deal that day, as a matter of fact, I waited almost a week and a half to go back.Well when I did return, the customer service picked right up where it left off. Rob Brown was the sales person assign to me by Earl Newell. the Sales Manager who originally talked with me. This was by far the best selling process I have ever experienced. Everything was top notched. I really didn't expect less because I have been getting my FJ serviced at Hendricks since I arrive in Goose Creek in 2011. Now I can attest to both the service and sales staff. Hendricks should have an award for best professionalism, sales process, and courtesy you received from their entire staff.I was definitely satisfied with the service I receved.

Bwana Don

Nov 3, 2015

DON'T CARE FOR BAIT-AND-SWITCH!!!Just got off the phone with Roberto where he tried to sell me on a 2015 Camry LE that was listed as an XSE. Then he tried giving me the sales pitch.

heikkinen,claire

Nov 2, 2015

Rod Brown was the best Sales person I have ever purchased a vehicle from. Everything was very smooth and the time it took was short compared to other dealerships.

Greatfull Little Old Lady

Oct 25, 2015

I dealt with Jeremy Samdahl and another gentleman named Travis (who is not on the selection list) in the service department. Both gentleman were extremely knowledgable and patient with me, as I am a 70 year old stubborn hard of hearing little old lady. Both of them had positive can do attitudes and they didn't treat me any different bc of my age. I kept going in and out of the service department with many questions on my Toyota 4Runner and one of them was able to answer my questions without hesititation or making me feel stupid for asking. I sincerely appreciate Jeremy and Travis and will be a customer for life! Great Job guys and exceptional service with a smile! I would give 10 stars if I could!

Little Old Lady

Oct 25, 2015

I dealt with Jeremy Samdahl and another gentleman named Travis (who is not on the selection list) in the service department. Both gentleman were extremely knowledgable and patient with me, as I am a 70 year old stubborn hard of hearing little old lady. Both of them had positive can do attitudes and they didn't treat me any different bc of my age. I kept going in and out of the service department with many questions on my Toyota 4Runner and one of them was able to answer my questions without hesititation or making me feel stupid for asking. I sincerely appreciate Jeremy and Travis and will be a customer for life! Great Job guys and exceptional service with a smile! I would give 10 stars if I could!

Camry#2

Oct 25, 2015

Great experience at Hendrick Toyota in North Charleston. Went back to purchase my second car with them and it was a very good experience. Sales staff is knowledgable and willing to listen. They were able to work within my needs and we were able to make a deal. Enjoyed the experience and will be back again when in need of another vehicle.

CatreBeatr1

Oct 22, 2015

If you're looking to buy a Toyota or any used car for that matter here in Charleston SC I would recommend Hendrick Toyota Scion North Charleston, the sales staff was exceptionally helpful (especially Dave Watson and Robbie Powell) in finding the exact vehicle I was looking for.

James de Luca

Oct 22, 2015

Due to my car being flooded in this latest storm I shopped for a vehicle online with the USAA Buying Service and was directed to Hendrick Toyota for a used Toyota FJ. When I made the call to ask about it Josie Guerrero answered and was very professional and able to tell me all that was required to complete the deal. She even went as far as to advise me on how to get the quickest loan through USAA as well. I was approved in 30 minutes time and was sent a check so that I could go immediately down and pick up the vehicle. Once there I was wanting more options and she again insured that they were obtained and installed within 2 days time even though they were no longer produced and she had to search other dealers to find them in their stock. To say that Josie and Hendrick Toyota are great is an understatement. I have never had such a great experience.

MEHendricks

Oct 22, 2015

No pressure in looking and buying. The process went smoothly and Josie Guerrero and Daniel Limlingan did everything to make me feel at home. Every step of the buying process was easy and quite understood.

LH

Oct 21, 2015

Ms. Grimes was wonderful to work with. She was incredibly helpful and knowledgable. I would recommend her to anyone looking to purchase a car. She listens to what you want and helps you get just that.Mr. Hood made the finance part as easy as possible as well. He explained everything fully and assisted me in decision making, which was very helpful.Overall, a fantastic experience.

A Dickerson

Oct 21, 2015

If you're looking to buy a Toyota or any used car for that matter here in Charleston SC I would recommend Hendrick Toyota Scion North Charleston, the sales staff was exceptionally helpful (especially Dave Watson and Robbie Powell) in finding the exact vehicle I was looking for.

RErichsen

Oct 19, 2015

Shelly was great to work with on buying our truck! She went out of her way to accomodate our schedules and needs. She was knowledgeable about the vehicle, and made us feel comfortable and not pressured as we made our decision. I would highly recommend working with her for your next vehicle purchase.

Wendy & Jonathan

Oct 19, 2015

We went looking for a used vehicle. We were greeted on the lot immediately. Kenneth was friendly and knowledgable about the cars on the lot. We were looking to buy in the next few months but left that day with a 2016 Toyota Camry. They worked out a great deal for us. We got free oil changes and a lifetime powertrain warranty too. Everyone from Kenneth, to the sales manager, to the finance manager did a wonderful job.

YS from Mt.P.

Oct 17, 2015

I am very pleased with the service I received from my recent visit at Hendrick Toyota. The new service advisor, Andrew Kodama was very helpful for me to chose the service my Corolla needed. His sincere service convinced me that I recommend Hendrick Toyota Scion North Charleston to anybody I know. His service is truly exceptional.

g1000

Oct 16, 2015

Have had issues in the past with timeliness of repairs but since have spoken with a service manager and they have been on top of everything. It is nice to make a phone call and actually have someone listen to you that cares and do what is necessary to make you happy.

William

Oct 15, 2015

Josie Guerrero was a very helpful and knowledgable sales representative. She was always prompt in returning phone calls and worked diligently to get us the best price on our latest purchase. We look forward to purchasing our future vehicles from Hendrick Toyota Scion based on our experience. Thank you Josie and the Hendrick team for making it an enjoyable purchasing experience!

Brent86

Oct 7, 2015

Very easy experience with no pressure applied. I Would recommend this dealership to anyone who is looking to buy a new or used vehicle. All were very friendly.

Boricuagirl

Oct 6, 2015

I've always been skeptical about dealerships but when I went in just to look I was greeted by a young gentleman that really listened to me. Although the gave me a really great deal on a new Corolla it was just not the car for me. Cody kept my name and number and went to work for me. 3 days later he found the perfect car for me. I would hands down recommend Cody Robbins to anyone!

Boricuagirl

Oct 5, 2015

I've always been skeptical about dealerships but when I went in just to look I was greeted by a young gentleman that really listened to me. Although the gave me a really great deal on a new Corolla it was just not the car for me. Cody kept my name and number and went to work for me. 3 days later he found the perfect car for me. I would hands down recommend Cody Robbins to anyone!

Cher0651

Oct 5, 2015

My husband and I were looking for a new car and Ferrel was excellent to work with. He helped us decide that the Rav 4 would meet our needs. I highly recommend him and this dealership. John from Finance was courteous, efficient and very friendly. He made that portion of the sale easy and painless. He was very prepared in a short matter of time as we purchased our vehicle that day within 30 minutes of test driving it.

Muhammad

Oct 4, 2015

Shelly was really professional and a great saleswoman. She helped me to get the right car for me. I'm happy with my new car.

SandyDiaz

Oct 2, 2015

My salesman, Cody, was really awesome helping me find a truck I'd be happy with. He made the process really easy!!!! They gave me a great deal on my trade-in! I'm super happy!!!

Sandy Diaz

Oct 2, 2015

Cody Robbins was my salesman and he was great helping me find the truck I'd really love. The buying process was easy and hassle free!!! Did I mention that he looks alot like the karate kid "Daniel"...old version! Lol!!! Great salesman!

TaylorD.

Sep 28, 2015

Sales person (Ken M.) was excellent to work with. Will recommend to family and friends. The finance office was also very helpful. I highly recommend this dealership.

TAYLOR D.

Sep 28, 2015

Painless process, professional sales person. "Ken Myers"

2nd prius

Sep 26, 2015

My car was taken in without delay and service was completed a half hour ahead of time, which worked out great for me due to having a tight time schedule on Monday.

b1toyota

Sep 25, 2015

Shelly by far was the best saleswoman I've came in contact with at your center. She didn't pressure us and she even came in on her day off to help us. Best customer service ever.

Ravenell

Sep 19, 2015

We recently purchased a Toyota Corolla at Hendrick Toyota Scion of North Charleston and Shulton Blanding was outstanding in helping us get the car we wanted at a price we can afford. Great job!

tcarrigg

Sep 16, 2015

I HAVE PURCHASED SEVERAL VEHICLES FROM HENDRICK TOYOTA BUT I CAN SAY THIS EXPERIENCE HAS BEEN ONE OF THE BEST! SHELLY WAS AMAZING! VERY NICE AND VERY HELPFUL! THE 4 RUNNER I CHOSE HAD TO BE TRANSFERRED AND SHELLY KEPT ME UPDATED ON THE PROCESS. I COULDN'T HAVE ASKED FOR A BETTER EXPERIENCE.I HAVE TO ALSO THANK THE MAN THAT MADE DEALING WITH HENDRICK A PLEASURE AS ALWAYS... PAUL WHATLEY!! THANK YOU!

jesse777

Sep 14, 2015

Pleasantnot pushyhelpfulnot intimidatingknowledgable not arrogantefficient processingall had warm smiles and genuine humorone issue I have is this review and this is the only thing that is making my experience a bit negative with this type perimeter you are going to get less positives in my humble and now frazzled opinion. I would change this part and that is not anyone I dealt with responsibility '

gtwebb10

Sep 12, 2015

Great buying experience from Brandon Bailey. Low pressure, easy atmosphere, Great Car. I have a 1999 Rav4 that has been very low maintenance and dependable. I look forward to the same reliability with my new 2015 Rav4.

Kevin Alford

Sep 8, 2015

After driving her 2004 Toyota Sienna LE Minivan for 12 years, my wife finally decided that she was ready to give it up for a new vehicle. We did our research ahead of time and settled on the Toyota 4Runner Limited. It was really just a matter of picking the right colors. We stopped by the Hendrick Toyota lot which is where our Sienna has been serviced its entire life. We really wanted to be able to buy the new car from Hendrick since this is where we intended to have it serviced going forward. We met Josie Guerrero while looking over the 4Runner inventory and she took care of us all the way through the final delivery process. She listened to our needs and concerns and made the buying process a much better experience than we anticipated. She knew that we had done our homework and our numbers were quite close from the start. I found the sales managers to be very reasonable and I felt like we got the deal we were looking for from the start. We had intended to sale the Sienna on our own, but when I let them evaluate the car for trade in, I was pleasantly surprised at the offer. At that point, it didn't make any sense to go through the selling hassle on my own. I think both sides were happy with the deal.

asmurray

Sep 7, 2015

I have been servicing my 2006 Toyota Tundra XSP at this location for the past 5 years. I have never had a bad experience until my last visit on Aug 15. The technician did not perform the service as he should have; and left a lug nut un-tighten on my front passenger tire after performing the 105,000 mile service with a front brake job and alignment with tire rotation. I was able to get my truck home, but it was un-driveable afterwards. Jeremy Samdahl (Service Ln Mgr) and Jeff Ferraro (Front Service Ln Mgr) allowed for a tow service to pick up my truck. The shuttle service picked me up from my home and I received a loner Toyota Camry while my truck was repaired correctly. Jeff Ferraro, Jeremy Samdahl, and Timmy Jenkins (Service Writer) apologized for the service received, and they made sure that my truck was repaired correctly. I would still defiantly recommend this service dept because they corrected the mistake of the technician and assured me that this type service would not happen again

Paul A.

Sep 2, 2015

I own a Toyota Tundra (in addition to a Highlander and a Prius). The Toyota 60-month battery was dead in 49 months. This happened while I was in Statesboro, GA. I drove to the dealer there (Franklin). They wanted to charge me an arm and a leg and would give only $1.60 credit for the remaining months. I called Hendrick Toyota Scion North Charleston and spoke with Mark in Parts department. He said that I can get a new replacement battery for $ 67.47 plus tax. I hurried back and got to the dealership at 6:45 PM, just 15 minutes before closing time. The young lady who handled my case and Mark did not gripe that I had come in the last minute but handled the case cheerfully. Hendrick does give EXCEPTIONAL SERVICE. Hats off to them; I drove away with a new battery, at the promised price. By the way, I like their coffee machine, where I can get good Decaf coffee!,

Stew Barber

Sep 1, 2015

MY EXPERIENCE WITH SHELLY GRIMES WAS SIMPLY FANTASTIC RESPONDING TO MY NEEDS WITHOUT ANY OF THE PRESSURE SOMETIMES EXERTED, AT LEAST IN MY PAST EXPERIENCE. LET ME PUT THIS IN THE PERSPECTIVE I WOULD WANT AS THE OWNER OF A BUSINESS WITH MANY REPRESENTATIVES, SHELLY WAS EXCEPTIONAL IN SITTING IN FORTHE COMPANY'S OWNERSHIP. I AM SURE RICK HENDRICK WOULD WANT EVERYBODY WAS AS GOOD AS SHELLY GRIMES

Tara

Aug 29, 2015

My husband and I just completed purchasing our 2014 Toyota Avalon. Our Salesperson, Julie Gordon, was extremely friendly, helpful and knowledgeable. Everyone at the dealership was warm and welcoming. They also value and respect military members!

Beachluvr

Aug 28, 2015

Thank you Andrew for the excellent customer service you provided us with our daughters car.... not to mention the patience you exhibited with my multiple phone calls and questions! We have been very impressed!

penny

Aug 28, 2015

I am very pleased with the knowledge of my salesman concerning the features of the Prius which I purchased. He was very professional, polite and most accommodating during our visit and with the purchase. The process for credit was very quick and all paper work was processed prior to taking delivery of the vehicle. I am 100% pleased with the service at Hendrick Toyota. Thank you again Andre Middleton for selling me this vehicle.

jaycee1942

Aug 26, 2015

The people I dealt with at this dealership were friendly and easy to work with..All of my questions were answered in a knowledgeable way and Shelly Grimes was a pleasure to deal with.. She knows quite a lotabout the vehicles she sells and if she does not have an answer she will find someone who specializes in what you are wanting to know and get the information back to you.. I would recommend her to anyone looking to buy a Toyota vehicle...

Paula19

Aug 25, 2015

I put 2500 miles a month on my toyota so I have had my four toyotas serviced a lot the past 10 years. The prior service advisors were okay but Howard went above and beyond. I would highly recommend him to others. Toyota is lucky to have such a knowledgeable and caring advisor. Thank you Howard.

FJP3

Aug 25, 2015

Making the appointment online was so easy and convenient. We were greeted immediately and discussed the service needed. Howard kept us informed as to the status and recommended service. Our car was ready much faster than I ever expected with exceptional results.

Andrew.byers

Aug 24, 2015

I had a meeting with a few other dealerships. This was by far the best deal and nicest people I worked with! Ask for Mathew he was awesome!

New Car Owner

Aug 23, 2015

I went in to get a trade value and I drove away with a RAV 4 the same night. The Salesman Dimron German and the finance department were very professional and courteous. They went above and beyond my expectations.Two days later I had to go to service and the service department was very professional as well.

Hendrik

Aug 21, 2015

After shopping another dealer Hendricks quote was very straight forward and no nonsense with all details spelled out. It made the purchase so easy, which is not the case with their competitor! Highly recommend them, this is my second car from Hendricks!Brian was also extremely responsive and courteous. Thanks for your help and communications by phone and email!

WVUGirl08

Aug 19, 2015

I always go here for any work I need done on my 2011 corolla, because they often charge less than other places, and usually send me some kind of coupons in the mail. Today I went in for an oil change/tire rotation. They were crazy busy, so I ended up sitting there for three hours! Three hours for an oil change! I told the guy when I was checking out that I thought that was a bit much (I was pretty angry), and ended up getting it for free! I was highly satisfied with the way Howard dealt with me and my attitude. Excellent customer service! I will continue to bring my services there because of the way I am always treated, and they always do take care of my car, without trying to find "other problems" like some places like to do. I can honestly say that today's wait has really been my only issue with Hendrick Toyota. Thumbs up!

Patty

Aug 18, 2015

Working with Shelly was a breeze. From beginning to end, Shelly is professional, knowledgeable and thorough. I highly recommend Shelly at Hendrick Toyota Scion for your next purchase.

Satisfied Owner

Aug 15, 2015

Barry Braman was recommended by a friend of mine and he was an outstanding to work with. He had a no pressure sales attitude, just gave the rundown on the model we were interested in and let us make the decision. Our entire experiance at Rick Hendrick Toyota was stress free and a real pleasure. I would recommend this dealership and especially Barry to anyone interested in a Toyota.

Sonya Jenkins

Aug 13, 2015

Came for service left with up grade on the car I had Andre Middleton was great got me in the car I wanted. From oil change to perfection.

GsB

Aug 12, 2015

Shelly was great to work with. She prepared everything in advance of our actual purchase time so that we would not miss another appointment afterwards. Shelly listened carefully to what we wanted and she made sure we fully understand all operations of the car.

irate, donni29

Aug 11, 2015

Mr. Joel Smith did offer to return the check, but my husband informed him that there had been a stop payment placed on it and to destroy the check, he also stated that there would be additional training for the finance employees and that no future customers would be treated the way we were.Glenn Turner and Donnie Beasondonni29atbellsouth.net

Sean M.

Aug 10, 2015

I was in the market for a new car, my 15 year old 4Runner had provided me many years of great reliability and service but it was time for something new. I researched what I wanted online before coming into the showroom. When I came in Josie greeted me and worked with me throughout the process, she was friendly, knowledgable, and helpful. The car I was interested in was on the lot but without the sunroof I wanted, even though it was shown in the pictures. I was told that the company who maintains the Hendrick Toyota website with the pictures of the cars uses the same pictures for the same models and not each individual car, and sometimes the pictures are not representative of the actual car. This is apparently what happened in my case. I was a little upset that the sunroof was not going to be included in the car that I had researched online before coming in. However, I wanted the car and we started making the deal. They gave me a discount on the car, a recent college graduate rebate (which I didn't even know about), and after a little bit of haggling a good offer on my trade-in. The financing went back and forth but eventually settled on a great rate. Apparently, the discount on the car and the student rebate had an impact on the rate even though I had a FICO score of 825. It was still a rate I am happy with. A couple of days after the deal, I came in to sign a document that was missed during the deal and while I was there I spotted a car on the lot exactly like mine BUT with a sunroof. I was almost certain they wouldn't be able to switch after the deal was done, but I called Josie and within a day she got back to me and said they would be able to make the switch. I came back in and within a couple hours I had the keys to my new car WITH the sunroof! I did have to pay for the upgrade of the sunroof but was happy that I got what I wanted. I was very excited that Josie was able to work it out for me and get me what I wanted. It was a process, but what car buying experience isn't?! In the end, I got the car I wanted, at a great price, a fair price for my trade-in, a great rate, and great customer service. I would recommend Hendrick Toyota to my friends and family, and I would definitely buy another vehicle from them again. A big THANK YOU to Josie Guerrero and Curt Hood (financing) for all their help and for making this a pleasant experience.

Dan

Aug 10, 2015

Shelly was very professional. She listened to what I wanted and showed me the perfect car the first time. I was very pleased with my overall experience.

Ggayars

Aug 6, 2015

I had a very good experience purchasing my new Toyota with the help of Dave Watson. He took the time to show me,the differences in the vehicles I was interested in and then located exactly what I needed. The entire personnel of Hendrick Toyota have been very nice to work with and I would highly recommend them.

jcouch

Aug 5, 2015

I would like to thank shelly for being professional and helpful with the leasing of my car. I went to stokes kia and was treated bad.

JRH72650

Aug 5, 2015

On July 31, 2015 I bought my second Prius from Hendrick Toyota. My customer service person was Sami Awdeh. He was very helpful answering my and my wife's questions and did not apply pressure to sell me a car. He was very helpful in going over new features in our Prius and set up our cell phones for hands free use in our new car.We found out about the sell price of our new Prius via the internet and received a very fair price for our trade in. We did not buy the extended warranty on this car because the Prius we traded in had 131,000 with no repairs to date.

RWS12

Aug 4, 2015

I recently got into a car accident, Rick Hendrick Toyota helped me a get 2013 camry that I absolutely love!! No hassle or trouble! Go to Rick Hendrick Toyota! They really care about your happiness and are willing to work with you!!

Happy Buyer

Jul 30, 2015

Living 60 miles from the closest dealer, I used the internet and phone to make initial contact with several Toyota dealers. Andre Middleton at Hendrick Toyota had exactly the car I wanted and offered me by far the best price. When I drove the 75 miles to the dealership he had the car ready to go! I half expected to be confronted with some add on pricing or dealership prep charges being thrown at me - NOTHING! The price we had aggreed to was the price I got. We completed the paperwork and I drove my new car home. The dealership is very nice, clean with a large waiting area and has a great snack bar with FREE coffee - which I cost them money on :) I have bought 6 Toyotas over the years and this was , by far, the easiest, best transaction I have ever had. I don't believe Rick Hendrik will be beaten on a deal - and you will not find a more knowledgeable and helpful salesman than Andre. Tell Andre Bill sent you! PS - I checked with some customers who were waiting and found that when you return for free oil change service it is really free! If you check comments for other dealerships you will find that this is not always true!

4Runnerguy

Jul 30, 2015

Andre Middleton was great - very helpful and not pushy at all. He made the experience quick and painless and even took the time to return some CDs I left in my old car. I'd recommend Andre and Hendrick Toyota to anyone!

Happy Buyer

Jul 30, 2015

Call Andre Middleton at Hendrick's Toyota - he is super, will help pick out the right car and I don't believe Hendrick's deal will be beat. Best car buying experience I have ever had and this is my 6th Toyota. Nice clean, modern showroom with a nice sitting area and FREE coffee at the snack bar! I have never been treated better at ANY dealership - no pressure tactics no bait and switch, the entire transaction was great. Thanks, Andre

Bill S

Jul 28, 2015

When I recently made the decision to replace my 2009 Toyota Tacoma with a brand new vehicle there was no question that I would buy another Toyota Tacoma and that I would deal with Sami Awdeh at Hendrick Toyota in North Charleston, SC. My wife had purchased a 2015 Toyota Rav4 and Sami and Hendrick Toyota had made not only her sales experience but the followup service experience something to rave about. The staff in general and Sami in particular treated us both with the utmost courtesy and efficiency. I wanted a 2015 Tacoma Pre Runner and Sami and the staff went the extra mile to locate exactly what I wanted. Having done research prior to starting the process I knew pretty much what my trade in and replacement vehicles were worth and they met my expectations. Having spent my entire adult life in the public service industry I must say that the folks at Hendrick Toyota are a class act.

Dearolf

Jul 27, 2015

The past 3 years I have bought and brought my vehicles here. Past 3 time for oils change have been brutal. Average wait is 2 hrs. Also never get my name right always calling me my husband. Ask multiethnicTime to Change this info. Today is my last straw. I know I was early but 2 hrs for a oil change and to even get someone to acknowledge that I am here was hard. 10 minute before some asked if I was being helped. Io will no longer do business here. I drive from John's island why? I can get the same level of care in west Ashley and save time.

Wayne

Jul 24, 2015

For the first time I can say, days later, that I got a great deal. Usual buyer's remorse sets in however this time that will not be an issue. The team at this Toyota dealership was above friendly and most importantly they were not pushy. Granted they are in the business to make money so they will start with high numbers but if you have done your homework and know what you with to pay they are great to work with. Don't pay the full cost of the Gap insurance as it can be purchased for less than $500, just a side note.

Guilinger,Lucy

Jul 16, 2015

I was on vacation visiting in North Charleston and had no intention of buying a car at that time, but was interested in looking. I was very impressed with not only Hendricks Toyota as a dealership, but with Sami Awdeh. He was so professional and courteous, and made the whole experience pressure-free. I ended up purchasing my 6th Toyota, and would definitely recommend Hendricks to my family and friends in North Charleston. Thanks Sami for making my out-of-town purchase a smooth transition.

carmel

Jun 30, 2015

I was most appreciative of the attention that Dave Watson gave me while purchasing a car. I felt no pressure to settle on a car I wasn't sure I wanted. And he was most patient in showing me all the bells and whistles in my car. Above all I felt my business was appreciated my everyone at the dealership.Cherie Armel

RA Root

Jun 29, 2015

I found the ad for the 2002 Dodge Dakota on Cars.com. I went to the dealership just to take a peek at the truck. I was contacted by Sami Awdeh, a salesperson at the dealership. He was very professional and quite willing to assist me. All in all, the purchase transaction went well, Sami was great explaining to me what was going on. I would highly recommend Sami and this dealership if you are interested in purchasing an automobile or truck.

TheresaSC

Jun 26, 2015

I have owned Toyotas for over 15 years. Since my current Toyota Camry was a 2012, I told my sales rep, Josie Guerrero that I was not ready to buy and she agreed. However, with her honesty, patience in working with me, listening to my concerns, making suggestions and showing differences in alternatives of new options, I traded my current 2012 Camry for a newer model 2015 Camry. I am very happy with my new car features. Toyota made the price and the deal right for me. With that being said, I want to thank Josie Guerrero, Sales Specialist; Curley Tuck, Sales Manager; and Steve Meuli, Finance Director; for making this deal happen. When I went to my credit union, they said I should have come to them first for financing. However, when they looked at my financing at zero percent and the trade-in offered, they admitted they could not have offered better. This further demonstrates how Hendrick Toyota Scion North Charleston looks after their own returning customers total satisfaction. Thank you to all staff at Hendricks in sales, repair, and finance.

Mike

Jun 26, 2015

It was a very pleasant experience purchasing a car from this dealership. I felt very comfortable dealing with Sami Awdeh. There was no pressure and he went out of his way to be helpful. I would definitely recommend him to my family and friends.

slpreid

Jun 19, 2015

I have never written reviews before but I would like to think Robbie Cortis for the quick response, and all the help I received in getting my Corvette serviced. this is the 3rd car that I have bought from Hendricks, and have never had any problems with any of my other purchases, I appreciate the service department for doing such a great job in finding the problem with my car, it was not a major issue and that was a good thing. thanks again Robbie for your help, also to Howard and TJ for helping me.Sharon

Barryjmoseleyatyahoo.com

Jun 15, 2015

I think for how long I was there and how long it took to get everything done if I was very cooperative and I enjoyed my experience at Toyota and I would recommend it to anyone else a matter of fact I'm sending some of my family members there to try to get a new automobile

The Barefoots

Jun 9, 2015

Hendrick Toyota has an inviting and calm vibe in their showroom, with pleasant employees. And a tremendous amount of inventory to choose from. Shelly greeted us in the lot and from that moment on we were treated like VIP ! Shelly was professional, helpful and answered questions Honestly. I can't say enough good things about her! Ask for her when you go for a test drive. This is our second vehicle bought from Hendrick Toyota and had a terrific experience, both times. Driving many miles to come back to this Dealership was worth it for us!! With Shellys no-nonsense approach, we traded our Camry (great trade in value) and bought a Rav4! Love the vehicle and we have no regrets !! The Barefoots

Itsanewhighlander

Jun 8, 2015

Best salespeople and best service in SC. My go to place to buy and service my vehicles. Always accommodating and persevere to get you the right vehicle. No haggling just bottom line pricing when buying a new car. Service is always professional and timely. Sometimes the techs leave car a bit untidy but overall do excellent job.

Alenda

Jun 5, 2015

Josie was an awesome salesperson! She's very knowledgeable about the Toyotas, and she's got a great personality! I now call her....Catherine Zeta Jones!

boyd_pat

Jun 5, 2015

When I drove up, it took about 10 minutes before anyone knowledge me waiting. Several service workers came in out of their office and did not say a word. They could have said someone will be right with you. Then I was told it would take about one hour and I was there for two hours. Then my serviceman going to tell at check they found one of lights out and they can still change it. Why you going to ell me at check out. The service department use to good but it to much different people there know. I had great customer service when David Sanders was working at this location. Now it it bad again

Jennifer

Jun 3, 2015

Recently, our family purchased a 2015 Toyota Camry at Hendricks Toyota Scion of North Charleston. This was by far the best car shopping experience ever. Jack Zehring was our salesman and made it easier because of his knowledge and pleasant attitude. I would recommend him for any car buying experience!

MD1984

Jun 3, 2015

My wife and I purchased a new 2015 Sienna from Jack and we love it! Jack was very professional and a lot of fun to work with. From start to finish he made the process easy and stress free. We would highly recommend that you give Jack a call at Hendrick Toyota in Charleston.

Larry Wyatt

Jun 2, 2015

My wife and i just bought our first new car. I honestly was dreading dealing with high pressured sales people. But Rick Hendrick Toyota, definitely proved me wrong. Andre was our salesman, what an awesome guy!.....Truly exceptional..Very professional,and easy to talk with. We LOVE this car. And love being a part of the Toyota family now. I will definitely recommend first and foremost Andre and Hendrick Toyota ( In that order) lol to all my family and friends... Already have!..Again thanks so much Andre for an awesome experience.

bradg4949

Jun 2, 2015

My sales person, Julie Gordon, was very professional and worked with me to get the best vehicle for my money. She was also very understanding of the time constraints I was under as I was shopping during my lunch hour. In the end I was able to work out what I consider a fair deal. I am very happy with the service and the purchase.

MadMAx

May 28, 2015

The dealership and particularly Dave Watson along with Curt Hood were amazing. They gave me the perfect vehicle (just what we wanted) at a payment and rate we could afford. They were all very friendly, professional and took the time to show us how everything on the vehicle works. We could not be more please. If you get a chance, it would be well worth your while to meet with Dave Watson and Curt Hood and the rest of the staff at Hendrick Toyota and get the vehicle of your dreams at the right price!!!

madisonhometeam

May 26, 2015

Amazing job by the whole staff. Brian really helped me with the whole process. He made it easy. Ill definitely be back next time i need a vehicle. Thanks so much.

myrahighlander

May 24, 2015

Buying a vehicle, new or used, can be stressful. Hendrick Toyota was the last stop of the day, after going to many different dealerships. We were greeted by Andre while we were looking at a used Toyota Highlander. He was very nice and relaxed, and answered all of our questions. He was very informative and was never a "pushy car salesman". Everyone at the dealership was extremely nice and helpful. It was great car buying experience. Thanks Andre!

Boeing81

May 23, 2015

Very friendly service advisors prompt and professional. Worked with me on coupon and discounts for the best price. Nice waiting room.

browneyebeauty1983

May 21, 2015

Not only do I have a great relationship with the team in the service center but I can trust my service advisor to offer the best solution for the things that tend to happen and often times a phone call helps solves an issue. Paul is always a joy to work with not only does he ensure I understand whats going on with my car he makes sure I know what services are coming up and what I can expect. Ive had my car for a year and its never been serviced anywhere except Toyota North Charleston and its amazing at how Paul remembers the little details and makes the experience a great one. Kudos for Team Hendricks Toyota and Paul!

Arnold Jenkins

May 20, 2015

Had a great experience and the best salesperson Andre Middleton. Answered my questions asked me what I wanted and got it for me and anticipated what I needed.

Amber L

May 17, 2015

Being that I really needed a car, I was also scared about purchasing my first car. I was just looking around to what car dealerships where around the area and I saw this one passing by. As soon as a friend and I pulled into the parking lot, they were ready to help me and very friendly. Thankfully enough, I got Julie Gordon who is a phenomenal salesperson. She was extremely helpful, but most of, so kind and understanding. I explained to her my circumstances and she was quick to find the car that was best for me. They were quick to listen to my needs and went beyond my expectations. I was floored with emotions with how well this company took me in and got me a car that is perfect for me. If you are looking for a car and not sure where to go, this is the place. They are a friendly, helpful, understanding, and caring company and you will have an amazing experience purchasing your own car just like I did.

deansbrock

May 17, 2015

I could not have had a better car buying experience than I did with Hendrick Toyota Scion of North Charleston. My sales person was Shelly Grimes! I cannot say enough about her. She was caring, patient, listened to me, and just did an amazing job for me. Everyone should have her as their sales person.Most folks dread the experience of buying a car, I will admit to being in that support group myself, but Shelly Grimes changed that attitude. She is very professional. Knows what she is doing and gets it done for the customer. I would and have recommended her and the dealership to friends who are thinking about purchasing a car. AND, I LOVE MY NEW RAV 4

partingbutsweetsorrow

May 17, 2015

I was visiting the area when my twelve year old Prius broke down so I had it toyed to my daughter's favorite Toyota dealer, Hendricks on Rivers Ave. The diagnosis was terminal. Sami, the dealer I then turned to, never showed any impatience as he spent the entire next day with me, teaching me about all the developments in Toyota cars since 2003 and helping me examine and test a number of them in the lot. He even got me lunch in the cafe. In the end I bought the car that I felt best suited my needs, with complete confidence that it would serve me well. Everyone I met at Hendricks Toyota was as helpful and nice as Sami and I look forward to going back for service in the future.

DocDoor

May 14, 2015

Chrissie always greets me with a big smile. She is very knowledgeable about what needs to be taken care of on my vehicle to keep it running problem free. I used to hate going in for service. Now I look forward to it!Thank you.

Happy customer 5/8

May 12, 2015

I really enjoyed working with Shulton Blanding. He was very helpful and pleasure to work with.The staff was very timely in working out a great deal and a car that I am very happy with. We would definitely refer others to Hendrik Toyota and have them ask for Shulton. I found Shulton to be exceptional and Brad Hoffman was also very efficient in explaining the financial end of it. These gentlemen were extremely courteous.

HappyDiana

May 11, 2015

I just purchased a new 2015 Toyota and had a wonderful experience at the Hendrik Toyota dealership. My salesperson Shulton Blanding was awesome. He was knowledgable and made me feel very comfortable. I really appreciate that he was not pushy and answered all my questions. We were able to negotiate a deal that was fair and reasonable. I will gladly recommend Hendrick Toyota and Shulton Blanding to others. It's a pleasure to be able to receive exceptional service.

tonya1976

May 11, 2015

I traded my 2009 Camry for a 2015 Camry and my sales guy Mr Brian waack was awesome. I will purchase all of my future cars from here... I love it!!!!

nylen82

May 8, 2015

Debbie was one of the nicest sales rep that I've met and this is my 4th car from this dealership. Great car, great customer service.

Sam

May 8, 2015

Nichole Bannerman assisted me with the repair tomorrow Toyota Land Cruiser. I was in a huge hurry and she worked me in and got it taken care of in no time. They were very professional and did the work exactly right. You would be well served to do business with them. Especially Nickole! Sam Plexico

MWK

May 5, 2015

My Salesman, Tyrone, was easy going and let us take our time in choosing our car. He did not pressure us to buy new even though we did in the end ( we arrived at the dealership because they had the most used Highlanders). We love our new Highlander! We made a fair offer for the car that was accepted quickly and then asked for a value for our car that we were going to sell ourselves or trade in depending on the trade in offer. We promptly received a offer for the trade in that was fair as well. As a person who does not want to be all day in the dealership or feel taken advance of the experience of buying from Tyrone at this dealership was positive.

camry guy

May 4, 2015

I BOUGHT MY 2015 CAMRY FROM THIS DEALER. I LOVED THE TREATMENT I GOT HERE. I WANT I WANT TO MENTION MY SALESPERSON SAMI AWHEH & TONY. GREAT PEOPLE TO WORK WITH. HIGHLY RECOMMENDED

Hsmith0506

May 4, 2015

I don't think Shelly could have been any better. From the moment I arrived at the dealership she has been there for me. She helped me build the perfect 4Runner and gave her honest opinion on the options. She found an exact match that was still in production and secured it from the original dealer. She kept me informed the entire time and ended up getting it 2 weeks early. She responded to all my texts within a few minutes and was there for me whether she was working or on her day off. I can't wait to recommend my friends to Shelly since I know she will take care of them.

camry guy

May 4, 2015

I BOUGHT MY 2015 CAMRY FROM THIS DEALER. I LOVED THE TREATMENT I GOT HERE. I WANT I WANT TO MENTION MY SALESPERSON SAMI AWHEH & TONY. GREAT PEOPLE TO WORK WITH.HIGHLY RECOMMENDED

d.walters2015

May 4, 2015

I would give Brian an A-t for dealing with a 60 plus woman to showing and having the patience to deal with to show the new devices on my new car. Very friendly, and eager to move the deal along because my husband is on oxygen and was trying his best to get us out as soon as possible,, Would sent my friends to him and I love my new Highlander,,, I had a 2008 4 Runner I brought when Gene Reed had the dealership was a great car, so went back again Friendly people

Jim Prius

May 1, 2015

All the people at Hendrick Toyota Scion in North Charleston SC were great. From Tony the manager to Shellie the salesperson to the person who finished up with the final paper work. They worked very hard to make sure I received the best service and the best possible arrangements to get me the car I was looking for.

Buck M

Apr 30, 2015

It was a pleasure working with Bryan. He was more than helpful in getting our car serviced. Went out of his way to get us a good deal on tires and got us a loaner, too! Great job!

lilredrope

Apr 29, 2015

I have been to this dealership twice for service on my preowned Toyota I purchased from the West Ashley (Honda) Hendricks. I was so upset at hiw the Honda lication conducted and betray our trust... Hendricks Toyota has done way beyond customer service ... all the way to kindness to make things right! I HIGHLY recommend Hendricks Toyota Service Department!! Thank you all involved! We have never had a dealership kept car before and you folks do a great job!!

Jim A

Apr 29, 2015

Howard Gebhard has given us exceptional service in all our visits to the service department. He is professional, competent, and courteous. He takes time to explain the procedures and the pricing. He really knows what he is doing--very service oriented. His attention to detail is outstanding. Equally, he is responsive to telephone calls and messages.

Excelenz2

Apr 29, 2015

Andrew Bagwell helped me get my 175K mile Highlander serviced today. I was greeted promptly as I arrived at the dealership. I felt comfortable leaving the car after explaining what I needed done. After the service person looked at my car, Andrew called to explain what they had found that was GOOD news, as well as sharing items suggested to address for continued longevity and use of my car. Andrew was able to find ways to make this slightly less expensive - and even ran the car through the car wash before I drove her away. The entire process was handled in a professional, yet caring manner. When I need to take my car somewhere for something as simple as an oil change to anything more complicated such as a warning light indicating who knows what, I feel confident and comfortable using the Hendrick Toyota North Charleston dealership.

J. Maglione

Apr 24, 2015

Great as always! This is the 4th car I've purchased there. My husband's family has also bought all of their cars there. I've never had a problem with service. Andre was a fabulous salesman!

bestt76

Apr 21, 2015

I brought my car in to have a recall addressed in anticipation of selling or trading the car in in the near future, and I ended up with a new car sooner than I expectted. I am quite particular regarding my likes and dislikes of vehicles (makes, models, transmission, appearance, and accessories), and Brandon Bailey was able to address all of my needs. He is knowledeable in not only what Toyota and Scion provides, but his excellent customer service skills helped making the new car purchase easy and seamless. Brandon helped me build a car that I absolutely love, and provided me with a loaner car while arrangements were made to get my new Scion tC to the dealership. The service and sales team are all friendly and knowledgeable. This was my second purchase from Rick Hendrick Toyota Scion of North Charleston, and have no reservations recommending Brandon or the Rick Hendrick Team to family and friends for all of the new and used car purchasing or service needs.

happy customer...dottie

Apr 21, 2015

Sometimes it is stressful making a decision about buying a car. Shelly made it less so and was very pleasant to work with...knowledgeable about the different cars we were looking at and she made it a very good experience. I would definitely call on her again and the dealership.

JenI

Apr 21, 2015

I took my Highlander in for an oil change and tire rotation last week. I was in and out within 20 minutes. Carolyn Reetz was friendly and super helpful! This was my best customer service experience so far. Carolyn went above and beyond!

Suz

Apr 20, 2015

I have so much faith and belief in the service department at Hendrick Toyota in north charleston that I had a very pleasant nap while I waited for my car to be serviced! Thank you for the outstanding work ethic at rick Hendrick Toyota!

Todd_Ruggles

Apr 20, 2015

My son was based in Goose Creek Navy command center in Goose Bay and was preparing for moving to his new assignment on the West Coast, to think the night before his departure his 2007 Toyota pickup rear axle failed (3 pm on Friday) with this happening we drove the truck to your facility talked with a friendly and helpful service adviser, Howard Gebhard who was able to get a technician to look at the truck, sadly to validate our worst fear, the differential was shot. Understanding our situation that my son needing to leave area on Saturday Howard talked with service manager, the parts department and the service technician - they ordered the new differential for over night delivery from Jacksonville, FL, they technician removed the defective differential and showed up on his non-scheduled day Saturday to install new unit and my son picked up the truck at 10: am Saturday morning all this in 14 short hours - he hit the road and made it to the West Coast Monday. As well Melissa Sadler for helpings us on getting a loaner Truck for him to use. I wish I could remember the technicians name as he understood the situation and made changes to his plans to make sure my son was able to get on the road - Kutos to all that we had interaction with.I want to send my warm Thank You, Your Team truly supports their customers with awesome customer service.Todd Ruggles

Bridgette Stoll

Apr 19, 2015

I couldn't thank Shelly Grimes, Richard Sommer and Brad Hoffman enough for the awesome team work they put together to make it possible for me to purchase my Mercedes Benz GLK 350. Shelly was an awesome lady with a great personality, the perfect sales women to be dealing with. Richard Sommer was the man that made it all possible for me to purchase this car, through his hard work and dedication put forth. Brad had all the paperwork done and laid out making the finance part a breeze and quick which was awesome. I have to say these three are amazing in what they do and i wouldn't of wanted buying my first car any other way. Thank ya'll for your genuine care and amazing costumer service that you all put forth towards your costumers. I love my new Benz thanks to the staff of Hendrick Toyota Scion of North Charleston.Bridgette

Whitney Grooms

Apr 16, 2015

Very pleased with my purchase from Rick Hendrick Toyota in North Charleston. Barry Braman found me the exact car i was looking for and made my car buying experience so easy! He was very helpful and did everything he could to make me happy! Would recommend them to anyone!

elsita

Apr 15, 2015

Very professional kind and considered.i will never go elsewhere again love the service I had a bad experience with other dealer in the past but she

Justin

Apr 12, 2015

This was my first experience buying a late model vehicle from a dealer, and it was very satisfying. I did my research and knew what I wanted, but didn't know how to get it. Where other dealers were not so accommodating, the team at Hendrick took my needs seriously and did their best to find me a deal I can live with - after all, we can't all be in the market for a new vehicle with great credit. Andre Middleton immediately showed me a vehicle that met my requirements, saving us both a lot of time. He then patiently answered all of my questions about the features and unfamiliar technology, or found someone on staff with the expertise who could. After purchase, they continued to go above and beyond to ensure that I drove my vehicle home fully satisfied. They kept the vehicle for a day to ensure that the AC would keep me happy in the blistering summer heat, but gave me a great loaner car in the meantime. When I picked my vehicle up, the service department continued to accommodate me with an on the spot inspection which I needed for my employer. After I arrived home with my new ride, I discovered the owners manuals were missing. It seems that the original owner of the vehicle had not supplied the manuals; but Andre wasn't satisfied until I was satisfied, and made the extra effort to find me some books. All in all, I thoroughly enjoyed the experience, and am happy with my purchase. I would recommend this dealership to a friend without hesitation.

CD Gator Fan

Apr 7, 2015

I have been an owner of two Toyota Prius's for the past 10 years. We purchased our last Prius from Hendrick Toyota North Charleston and were happy with the process so we returned when we decided to move into a mid-sized pickup truck. Andre Middleton was our sales representative and he was outstanding, he did not use any high pressure, he just made sure we selected the model that met our needs. Andre spent a lot of time with us, was an expert of the Tacoma and the different models and packages and selected a Tacoma that had just been delivered to Hendrick. I keep vehicles 10+ years, but when it is time to replace the Tacoma I will definitally return to Hendrick and I hope Andre is still there to help us. I think I got a great vehicle for a reasonable price, and the service and attention to detail were superb.

asmurray

Apr 6, 2015

I visited this location Saturday Apr 5, 2015. Andrew Bagwell was my service advisor, and as always he provided excellent customer service. My Toyota Tundra was delivered at the promised time Andrew stated. The quote was as explained. I would definitely recommend Andrew as a Service Advisor to anyone looking to have their vehicle serviced at this location.

Alitha Austrie

Apr 4, 2015

I was very pleased about the service I recieved. The finance guy Toney did great because he found a program that was made just for me and was able to approve me. I am so excited. Andrew Middleton did an aswsome job, he treated me very exeptionally well. He was very kind a patient with me. I came from a very bad experience with another dealership, but he insured me that they will get me approved and got me into a brand new 2015 Toyota Camary. I am a very satisfied customer. I will highly reccomend this dealership to everyone I meet who is wanting a car. They treated me so well that they did not have my particular car on the lot, that they had it delivered to me, while I was waiting for my vehicle, they put me in a loaner car. Happy Happy customer.

unsatisfied customer

Apr 2, 2015

Fair price on my car. Delivery was delayed over 2 weeks to install an "upgrade" I did not want but was part of the package.Service has been terrible! Long waits. Jobs not fully completed and no follow-up when parts became available. Based on my experiences I would never purchase from this dealer again.

Mark Henrion

Mar 31, 2015

My wife and I recently bought a new 4Runner from this dealership. We loved our salesman, Will Smith, made a thousand dollar down payment, and signed papers on February 14th, 2015. Over a month later, we still did not have our car. Below is an e-mail I sent to the General Sales Manager, Richard Sommer, on March 10th. It details some of the complications we had with our purchase. "Richard, I left you a voicemail on Tuesday night, but I also wanted to send you an e-mail to try to let you know my thoughts. I have Cc'ed my wife and Will Smith on here as well just so everyone is on the same page. On February 14th, my wife and I signed an agreement with your dealership and made a $1,000 down payment to purchase a new 2015 4Runner with the XP package. You did not have one with all the features we wanted on the lot, but we were assured that if we signed that day, that it would only take a couple days to get the one we wanted. The paper we signed even had COUPLE DAYS handwritten on it. Will Smith was our salesman and we felt great about buying a car from him. It was very comfortable working with him and he was not too pushy. Well, the following week, February 16th to be exact, I talked to Will and was told that there had been some complications and the new ETA on the car was March 10th. Today I called Will and found out that our vehicle is not here and that your dealership does not actually know when it will come in.Clearly, telling us you could get the vehicle we wanted in a couple days was just a ploy to get us to sign on the dotted line. We are now coming up on a month and we still do not know when (or if) we will get our vehicle. Can you understand why we feel like we are getting jerked around by a dishonest business here? When we signed that paper, we were agreeing to purchase a specific vehicle at a specific price with the understanding we would have it in a couple days. This agreement has not been honored by your business, and I would like some form of financial restitution for the hassle. If this is not possible, I expect our $1,000 back and will find another dealership who is willing to sell us a $40,000 vehicle. Thank you for your time."I felt as though this e-mail was very fair in explaining our situation and justifying why I was frustrated. What kind of response did I get? Nothing. Zero. No call back, no e-mail. Absolute silence. Our vehicle finally came in, over a month later, and it was explained to me over and over again how it came from Japan and had to have some extra features added at port, yet no one will answer when I ask why we were told the car had been located and we could get it in a "COUPLE DAYS" when it was not even in the country. This dealership straight up lied to us and refuses to admit it or make it right. I never did hear anything back from Richard Sommer, even though the day we made our initial down payment he came by, introduced himself, gave us his card, and told us to call him if we had any questions or concerns. Update: May 6, 2015After reading my review, Richard Sommer went above and beyond to make sure my wife and I had a better feeling about our transaction with Hendrick Toyota. Mr. Sommer knows we are moving out of the state in less than two months, so it would have been very easy for him to ignore our concerns. Instead, he chose to admit that our customer experience had been lacking and gave us a great deal on an add-on to our 4Runner. One of the reasons we went to this dealership in the first place is because someone responds to almost every review that is written online. They truly seem to care about their customers, and Richard Sommer proved that to us. If circumstances permit, I will buy another new Toyota from them soon.

Queen,b#1

Mar 31, 2015

From the minute the salesman came to my car he treated me with respect and courtesy as if I was a close friend. Super impressed!

Smcar

Mar 26, 2015

Josie was absolutely fantastic. She followed through perfectly and I left there 130% satisfied and with exactly what I wanted. She worked tirelessly to ensure this happened! I would buy another vehicle from her in a heart beat!

Erik

Mar 25, 2015

This is the second car I have bought from Hendrick Toyota. Shelly and Brad were very helpful making the car buying expirence very enjoyable. I highly recommend this dealership if you are in the market for a car!

bmbbmom

Mar 21, 2015

My daughter and I arrived at 5:45 and we were out with a new (used car) at 8:15. I did do a preapproval online and called ahead to let them know I was coming and which car I was interested in, so I think that helped. We test drove the car while they evaluated my trade in, gave me an offer, which I did not negotiate at all as it was a good deal and I was extremely pleased with the interest rate given. I had been through a nasty divorce and my credit was destroyed so I was expecting double what they came back with. Shelly was very at ease and A.G. our finance guy was very good and explained all the options we had and pointed out a few things on my credit report (that shouldn't have been on there, and I have already taken care of that!) that would help bring my credit way up! Great people, great service and I will definitely be coming back for my next car! Thank you!!

Eddie Rourk

Mar 20, 2015

I enjoyed my experience so much that I'm now going to be a lifetime customer. Josie was great.

everettewilliams

Mar 19, 2015

When I came into the dealership all I had to do was introduce myself. It was like they already had know me.They handled my needs in a kindly manners. Shelly was patient with us in finding what we was interested and the sale went excellent.

Abrewe94

Mar 19, 2015

This was my first time buying a car and it was a complete success thanks to Debbie & Brad. Debbie was an amazing sales woman. She really knew her information and was extremely kind and professional. I went into the dealership with an idea, but she really sold me on the perfect car! I absolutely loved how she could easily relate to me and not just push a car onto me. She was very genuine and sincere about selling me my car. Brad made financing my car seem less scary and made it happen quickly! I couldn't have been any happier with my purchase. A big thank you to those who helped me!

erikaleigh25

Mar 19, 2015

I originally was working with Lori Willis and she found us what we were looking for. When we got to the dealership we were introduced to Shelly and she took over for Lori. Shelly was respectful, patient and professional. Buying a car is a stressful enough and having a salesperson who understands that makes all the difference. Everyone was polite and personable with us and that goes a long way with me. Negotiations were painless and quick. I would recommend this dealership as well as return to them in the future for my next vehicle.

faboriii

Mar 18, 2015

I rated my buying experience at Hendricks Toyota with Mr Andre Middleton as topnotch. I explain to Andre that family car had been total less than a week ago, fortunately no one was hurt The car that my wife and I wanted with all the exact features, colors couldn't be found on the lot. We were given a loaner car until the car we wanted arrived. Even though I have bought cars before,this was the 1st time I was in need of a car. Our whole experience was hassle free,and the inconvenience was minimal.

Cljenk1982

Mar 17, 2015

We went on a Saturday just looking at the inventory with no intention to buy. Sami allowed us to look without hassling us.. Needless to say we fell in love with the 2015 Toyota 4Runner Limited and drove off the lot with it for a wonderful price and no money down.. If you are looking for a new car, I would highly recommend Sami Awdeh as your sales person!!!!Corey & Ty J.

Michael

Mar 17, 2015

I was very impressed with the staff as well as the 120,000 mile service on the Rav4... I was in and out within an hour.. so it's always good to set your appt a few days in advance, Not overnight. :) Keep up the great work folks !!

Ken

Mar 14, 2015

Great experience for first time buying from them. Josie was the best and highly recommend her to anyone. She made the experience easy and love my car. Very Friendly and will do future business with them again.

Ted

Mar 9, 2015

I called the night before to and asked for a early appointment, but was told only 12 pm was open. I just wanted a radiator flush and replace two hoses. I was on the understanding the hoses were at the store, but 1 hour into the flush they told they they had to get the parts from another store? I asked why they told me two hours when now they said it would be 3? Well it turned out to be even more. Uggggg. wasted my whole afternoon at the dealership....

ted

Mar 9, 2015

I called the night before to and asked for a early appointment, but was told only 12 pm was open.I just wanted a radiator flush and replace two hoses. I was on the understanding the hoses were at the store, but 1 hour into the flush they told they they had to get the parts from another store? I asked why they told me two hours when now they said it would be 3? Well it turned out to be even more. Uggggg. wasted my whole afternoon at the dealership....

cwarner320

Mar 8, 2015

I had a great experience at Hendrick Toyota Scion North Charleston. Everyone was helpful and friendly. I particularly had a great experience with Andre Middleton who was our sales associate. He was knowledgeable, patient and low key/easy to work with. Thanks also to Paul Whatley, Richard Sommer, and Brad Hoffman for making the administrative and finance process so pleasant! We most definitely will be back for future car purchases!

Brandon

Mar 7, 2015

My sales assistant was tyrone and he was great in helping me buy my first car and i would recommend him to anyone.

Libby

Mar 6, 2015

Shelly did a great job getting me the Rav4 that I wanted. She was very friendly, courteous and very pleasant to work with. I would recommend Shelly to others.

Adam

Mar 4, 2015

Shulton went out of his way to find out exactly what we were looking for and then find a car that fit our wants and price range. We would definitely work with him again!

Ashley

Mar 4, 2015

We went to Hendrick Toyota just to look. We drove away several hours later in a 2015 Tundra. We are loyal Toyota/Lexus owners and have used this dealer for service in the past. We have also bought a car here before. Our salesman, Andre Middleton, did an excellent job. This was an easy and pleasant car-buying experience.

Bobby R

Mar 3, 2015

Your rep Debbie made this happen and returned my faith in your dealership and products.

Ravenell

Mar 3, 2015

Mr. Blanding did a wonderful job in making sure we got the car we wanted at the price we deserved. We were made aware of all of the options on the car and was guided into making a sensible choice that satisfied our needs.

Elmire

Mar 3, 2015

I have purchased numerous vehicle during my life time but this was a very pleasant, quick and easy experience. I would recommend Shelly Grimes without hesitation and the Manager was extremely helpful! Wonderful experience!

jgtdgrif

Feb 26, 2015

My service was excellent. Had my 25,000 miles service and the staff were very friendly and I was in and out in no time.

jimp

Feb 22, 2015

Had 25,000 mi service. Had pre-paid when we bought the car. Bruce was very friendly and helpful. Easy in and out. Convenient location.

Maddy

Feb 21, 2015

I found a Totota Prius on the Carfax website that I was very interested in purchasing. I contacted Toyota Hendrick and they were very friendly and helpful. Since I didn't have a car, Sami who I dealt with for the entire process, picked me up which was great. The experience with Sami and everyone there was very pleasant, they kept good records of the car and had all the information I needed. I drove off with my car and was thrilled with the deal I got as well! Overall I would definitely recommend Totoya Hendrick!

Mike

Feb 19, 2015

Excellent service, informative, very fair! I bought my tacoma here and will most likely buy my next vehicle here! Also, very person who works at this location is very friendly and knowledgable about their products! Thanks again for the great service!

ugene

Feb 19, 2015

Everyone was friendly and helpful. I was informed of a issue with the drive belt. I had it replaced while I was there. Everything was great.

Ricky

Feb 18, 2015

Our salesman was Chuck and he was great! We already had an idea of what we wanted and what we were willing to pay for it. Chuck let us look around without feeling pressured. We did our homework on what a fair price would be and Chuck made it happen.

PS

Feb 18, 2015

Start to finish, 40 min for 126K check up, tire rotation, oil change. GREAT service. I always take my 2008 Prius here due to great service and friendly people.

Susanne Smith

Feb 18, 2015

Paul Whatley, Strom Altman, Andre Middleton and Curt Hood are absolutely amazing. Each one of these guys went above and beyond the call of duty. I would highly recommend Hendrick Toyota Scion North Charleston to anyone. Thank you for everything guys!Susanne SmithColumbia, SC

Kevin

Feb 10, 2015

This was the best experience I've ever had dealing with a dealership. My particular rep was Andre Middleton, and he was excellent. If you want a car come see him here at toyota scion and you will not be disappointed. He made the enitre prcoess smooth and easy to understand and everybody was prompt and polite, definately a five star experience.

KELT

Feb 8, 2015

My sales person Julie Gordon was just incredibly helpful, in fact the whole staff that I dealt with were equally helpful and friendly. While the process took some time to complete, over all it was a very pleasurable experience!

Deesray

Feb 4, 2015

Paul was very helpful and friendly. He had a great smile. He also helped me find out more information about my car. He provided exceptional customer service!

Sedriah

Feb 3, 2015

Josie, sales rep, was awesome. She helped me to find exactly what I was looking for and she was patient with me during the whole decision making and buying process. Thanks Josie, she's the best.

Evansgood

Feb 2, 2015

Usually going to a car dealer is at the top of my list of things to avoid at all cost. Josie Guerrero and Robbie Powell were an excellent sales team, friendly and professional. Both knew their product. When I buy another car, it will be at Hendrick Toyota. From the sale to the final phase with Michelle Gustafson this was a pleasant experience.

Lenzie1

Jan 31, 2015

I recently purchased a 2011 Toyota Highlander from Rick Hendrick Toyota Scion. The service was outstanding. I woud like to commend Michael Graham, Larry Goldsmith and Steve Meuli for the help they provided. They are true professionals.

RE girl

Jan 22, 2015

Bought 2015 Avalon Ltd Hybrid and brought it in to have window tint applied. Service dept is very friendly and helpful in answering questions I had about the car. Even though they were swamped that day, Madison took the time to answer all of my questions. They have excellent customer service.

janderson

Jan 22, 2015

Hendricks gave me my absolute best truck buying experience. My sales consultant, John White, has an easy and engaging style - he listened to what I wanted in a Toyota truck and delivered the goods in a 2015 Tundra SR. Sales Manager Richard Sommers was also extremely engaged in the process and supported getting me the vehicle I wanted at a fair price. The Financial manager, Bradley Hoffman, had me in and out of his office and into my new truck in less than 15 minutes. I have never had such a seamless flow from "want it" to "got it" in any vehicle purchase ever. I was pleased to observe firsthand how the Hendricks sales process starts and ends with the buying customer's satisfaction as it's priority. I'd highly recommend Hendricks Toyota Scion to anyone.

jtherise

Jan 22, 2015

Chuck Wickersham was extremely helpful in finding the right vehicle for us and educating us on how to utilize all the great features on the highlander. Bradley Hoffman was super at advising and finishing all the financial and legal paperwork. Both gentlemen made our car buying experience a good one. They both went beyond normal expectations to make sure we understood the vehicle's features and service available for the vehicle. Many thanks to both Brad and Chuck!I would definitely recommend Hendrick Toyota Scion of North Charleston to someone looking for a quality car or truck.

mariahelms

Jan 20, 2015

Went in for my oil change and got my tires rotated, 27 point inspection, topped off all fluids and they completely detailed my car. All for no charge at all. Thank you Bryan Gatlin!!

Debbie

Jan 18, 2015

Great experience, tires rotated and oil changed in timely matter, friendly clean, positve working environment. Love going there!

fone

Jan 14, 2015

Overall quick, hassle free, honest, great buying experience, Mr. Barry Braman did a great job helping us and we got in and out fairly quickly.

SGY

Jan 13, 2015

I was visiting from another state when my battery died; I took my car to Hendricks Toyota. I didn't have an appointment but Howard Gebhard told care of my car! He was friendly with excellent customer service skills and knowledgeable. Service was fast and much more than I expected! ??

John

Jan 11, 2015

We bought a 2015 4-Runner from Barry Braman. He did a great job helping us find the suv that we wanted.I've bought other vehicles from Barry in the past 15 years and that's why I always come back and deal with him personally so I know i'll be taken care of.

Beach Girl

Jan 9, 2015

Brandon Bailey (sales rept) was excellent. He was extremely knowledeable about the car and answered all of my questions promptly. Hendrick cld not get the car I wanted so I had to order it. Since I never had a hybrid before, Brandon walked me through the differences in technology from my 2008 Avalon and the 2015 Hybrid. The paperwork took longer than I had anticipated. Hendrick shld try to shorten this process.

Gary O

Jan 5, 2015

Great. Easy paper work next day delivery to Charlotte.

Sam

Jan 5, 2015

I just bought a 2014.5 Camry from Barry Braman. He made it a great experience. He worked with me and my schedule for weeks until we found this car. I work at a dealership and found it hard to believe I could find a better deal somewhere else. I had tried to deal with another Toyota dealership but they wanted to put me in a lower model car for around the same price. They also kept talking down about Rick Hendrick Toyota. If you can't put me in the same car, don't talk the other dealership down to earn my business! I found Carolyn Reetz at the service dept to be very friendly and outgoing! I will be bringing the car in to her for service work! Thank you all for the best car buying experience I have had in 20 years!

Silver Belle Prius

Jan 3, 2015

I recently bought a new 2015 Prius from Hendrick Toyota Scion North Charleston. I had a great experience. Everyone was friendly, and My sales person Mike Hance was very professional. He made the car buying experience as easy as it could be. Mike was able to answer my questions, and was very patient as I was deciding between three different cars. Once I decided to buy the Prius he made sure I got the best deal, and even preset my radio stations, in the order I had them in my old car. He explained the car, and told me multiple times to contact him if I had any questions. I did not feel pressured to get a car, but was very pleased to have a new car. During my buying experience both the sales and finance manager came and personally made sure the buying experience was good. I will recommend my friends to buy from Rich Hendrick Toyota.

Ruth

Jan 1, 2015

The quick/polite service provided by Andre Middleton was greatly appreciated. Completion of the required forms was professional and expedient. The salesman was not "pushy" and let us take our time with our decision. I would definitely purchase another vehicle from Hendrick Toyota Scion here in North Charleston.

Abby18

Dec 31, 2014

I just purchased a 2015 Prius 2 from Mike Hance. It was a good experience, I was able to test drive three cars and then decide on buying the Prius. They were not pushie and were able to answer my questions. They left me with a full tank of gas and detailed inside and outside the car. Mike went above and programmed my radio stations to the order I had in my old car, and made sure I had all my things out of the car I traded in. It's the little things that really make the experience worth it. I would recommend Mike and the team for a easy as you can car buyin experience!!

Larry

Dec 30, 2014

The service was exceptional with recommendations for tire wear and regular maintenance. The service took less than an hour and I was on my way.

Hank ( Chip )

Dec 27, 2014

Went in for recall (headlamps) On 2011 Tacoma Service department at Hendrik friendly , professional and helpful. They had to order headlamps and were apologetic the headlamps were not in stock so far my experience was pleasant. BTW showroom / waiting room full on a Saturday if thats an indicator I would say there doing well to add no complaints or negative comments overheard. Quality of repairs will be addressed after headlamps arrive. Visited Hendrick Toyota about a year ago shopping a vehicle salesman very casual, polite and courteous no hard selling high pressure sales tactics. Overall my experience was good.

Naajah

Dec 27, 2014

We bought our 2015 Highlander from Hendrick Toyota and it was a pleasant car buying experience for us! Our sales person was Debbie Kirkland and she was a consummate professional that made the process pleasant and less stressful. She ensured that all our needs were met and that we were ultimately satisfied with the deal of our new vehicle throughout the whole buying process! BRAVO ZULU Debbie for all your efforts in helping our family find the vehicle that we wanted at the price we wanted!

Wheeler

Dec 26, 2014

I only had my Carolla for 5 months. Toyota kept sending me mail and emails regarding service. I thought it was strange to receive such notices. Finally took my vehicle in. Bruce was very helpful. I had less than 3,000 miles on my car and he questioned why I was even there. The fact that he questioned it made me feel good. Service was excellent and fast. I loved his Batman display. Its shows his character. Womack is awesome!!!!! -------------------

diptoy

Dec 26, 2014

The salesman was very friendly and professional. I haven't bought a vehicle in years but the experience was very pleasant. I remember in the past buying a vehicle was a traumatic experience but these guys made it very easy.

Karen

Dec 23, 2014

I always have a better experience at Rick Hendricks Toyota than Fred Anderson Toyota of West Ashley SC. I wish I had purchased my car from Rick Hendricks Toyota instead of Fred Anderson Toyota. I had several bad car experiences from Fred Anderson Toyota in the past. I have found Rick Hendricks Toyota to be Honest. Loyal and dependable and Honor their word .

leymeister

Dec 22, 2014

My wife and I purchased a new Sienna from Rick Hendrick. When we were doing final paperwork with Brandon Bailey we were informed that someone in their service department had lost the second key. We were assured they would be able to locate it. After a couple of days of trying to get this minor issue settled, Brandon informed us that they can't find the key. This information was given to us after the first week after purchasing the van. During the second week Brandon informed us that they were going to have to order another key for the van. So, now there is a second key floating around out there that may be used at some point without our consent. Now we are into the second week and still no key. On the weekend Brandon called me to say that the parts department had gotten a key in that they could program to my van. Arrived Wednesday (today) at dealership as per Brandon's instructions and met with the service writer Brandon had told me to ask for. Unfortunately Brian Shelton had no clue I was coming in so I was sent to talk to another service writer. At that point I was informed it was going to take an hour or more to program my key. I asked that they make this a priority as I have already been patient for two+ weeks. So here I sit in the lobby waiting. I have a second review for financing as well. At the beginning my wife and I were very impressed with this dealership. As of this review and the lack of communication with Curt Hood in finance we are extremely disappointed. This site will not be my only site to post my review on. I am also posting to social media as well. Please do not waste my time asking me to call someone. If your dealership is truly interested in resolving these issues, you have my number on file. Bruce Leymeister Update:Madison was able to get right to my van and program the fob. As I was leaving I thanked him for making it a priority. He accepted my thanks and informed me to not lose the key as its expensive. I reminded him that as well, since it was informed to me that the service department was the ones that had lost the other one. He said no, it was sales....I tried the fob out before leaving and all buttons worked. When I arrived home I was showing my wife the fob and realized that the key hadn't been cut! Messaged Brandon about this problem.Update:I have just received a call from Brandon and the dealership is sending a locksmith out to my home to laser cut the new key. Updating my previous ratings. However still not happy with Curt Hood in finance. Update: Spoke with Mr. Joel Smith, he will be handling directly. Update: Locksmith arrived and we now have our second key.

Garry

Dec 21, 2014

Everyone we dealt with was courteous and friendly and we were able to purchase the vehicle we wanted with the minmum of fuss. Josie, our salesperson, was extremely friendly and helpful. Robbie Powell was very helpful and a pleasure to deal with as was Michelle in the business office.

Scott

Dec 18, 2014

Just purchased a 2015 Highlander at this dealership and the process was very easy and satisfying. Our sales rep Josie was courteous and knowledgeable. We would absolutely recommend this dealer and sales rep to anyone.

Keyara

Dec 17, 2014

My experience was fabulous. Andre Middleton was very professional and he helped put me in a great and affordable car! I really appreciate his honesty, professionalism, and patience.

Jim White

Dec 17, 2014

Josie helped me with getting my wife's new Camry for Christmas. She helped set up the whole thing. We made her believe that the car was needed for service so that she would bring the old car in. The new Camry was sitting there in the lot with a Christmas bow on it. She has been awesome through this whole thing. If you need someone dependable to buy from you need to talk to Josie.

NikkiD

Dec 16, 2014

Purchased my Camry from here in March of 2013 and absolutely love it BUT I've been dealing with squeaking breaks for the whole time! Every time I took it in they would say it's just rust it'll be gone soon but it never went away. The only way to fix it was to get new brakes BUT the brakes were not worn yet. After speaking with Andrew Bagwell he gave me a rough estimate on when the brakes might need to be done and checked them out for me with no complaints after I opted to wait to get them done. In return, I called him specifically when it was time to get them done. I just got the brakes done a few days ago and they are great! No more embarrassing squeak! I'm a happy customer. And the best part? It was significantly cheaper than I expected!!!

Brad

Dec 16, 2014

The service department at Handrick Toyota is one of the best I have seen. They are changing my view of dealership service. Kevin Parrish is an asset to their company.

Nicole Dennis

Dec 16, 2014

Purchased my Camry from here in March of 2013 and absolutely love it BUT I've been dealing with squeaking breaks for the whole time! Every time I took it in they would say it's just rust it'll be gone soon but it never went away. The only way to fix it was to get new brakes BUT the brakes were not worn yet. After speaking with Andrew Bagwell he gave me a rough estimate on when the brakes might need to be done and checked them out for me with no complaints after I opted to wait to get them done. In return, I called him specifically when it was time to get them done. I just got the brakes done a few days ago and they are great! No more embarrassing squeak! I'm a happy customer. And the best part? It was significantly cheaper than I expected!!!

Steve Allen

Dec 8, 2014

The salesman was helpful, not pushy, I was a apparent they were more interested in improving the buying experience than sucking money out of the deal. The price was very competitive and the negotiation was quick and non-combative.

Deborah Copeland

Dec 6, 2014

This is my 3rd Toyota Camry, and Hendrick Toyota Scion North Charleston ensures that there will be a fourth. I was promptly greeted when I arrived and received excellent customer service. Keep up the good work! Thank you!

dcopelan21

Dec 6, 2014

This is my 3rd Toyota Camry, and Hendrick Toyota Scion North Charleston ensures that there will be a fourth. I was promptly greeted when I arrived and received excellent customer service.Keep up the good work! Thank you!

AMANDA HILL

Dec 4, 2014

Josie is the best sales person. She will get you the best deals and save you money. She will find the car you want. She works hard to get you what u want. She is very knowledgeable and great customer service. She will make you laugh and make it enjoyable while your there. She is the best!

ER

Dec 3, 2014

Will was very helpful and knowledgeable. He was ready to answer any questions and did his best to get me the best deal. Great service!

Bonnie

Dec 3, 2014

Love Hendrick Toyota! Bought my last 2 cars with this dealership and they never let me down. As always, great customer service. Will worked hard to get me a great deal, and i knew that my total satisfaction was always his first priority. Highly recommend!

Kl

Dec 1, 2014

Barry Braman makes the car buying process painless. Very easy to deal with. The entire staff is pleasant and knowledgeable.

Andy Anderson

Dec 1, 2014

I purchased a Toyota Tundra this weekend at Hendrick Toyota Scion North Charleston. I went in looking for Mike Hance because he was recommended to me as a car salesman you would want to have guide you in purchasing any vehicle. Let me say, I was not disappointed. His courteous, professional, and knowledgeable expertise left me fully confident that for any future purchases he is the one to connect with. I have had the opportunity to purchase vehicles at other dealerships that left me feeling a little frustrated and exhausted. My family and I left Hendrick excited and encouraged that there are car salesman and dealerships still out there that not only want to sell you a car, but want you to have the best experience and continued business of their customers. If your looking for a new or used vehicle let me highly recommend calling on our friend, Mike Hance. He is not only ready, but fully capable of helping you with any questions you may have!!!! Sincerely, A fully satisfied new Tundra owner!!

Rich Dukes

Dec 1, 2014

Had a great experience. Will Smith was efficient with my time and was very helpful in making sure I got just the car I wanted at the price I wanted.

Islandgirl03

Dec 1, 2014

She was great and a big help to us. I would recommend her to a friend. She was excellent on helping us find the right car.

Christina

Nov 25, 2014

My husband and I went to Rick Hendrick Toyota Scion, with no intentions to buy, but rather looking for an idea of what car I would be purchasing in the upcoming months. When we first walked in, we were greeted by the receptionist. We told her we were just looking and at this time, we did not need help. She really must have listened, because we were not bothered during that time. After seeing a few cars we liked, we decided to bring a sales rep in, to help us zero in on the perfect car for me. We went back to the receptionist, and almost immediatly, Mike Hance was there to assist. I gave him my laundry list of demands of what I was looking for, and he made suggestions based on my requirements. By the end of the day, we had found my perfect car, but the payments were much higher than I had anticipated. I told Mike that I would have to wait a few months as planned and then will come back to buy. He did not pressure me, and understood why at this time I needed to walk away. A few days later, I received a message from Mike that him and Rick may have found a solution for me, and would like me to come back. I managed to make it back a couple of days later, where I was originally offered a Camery by Rick. I explained that it did not meet my requirements, but I did notice that the Scion XB, I had test driven was showing marked down online. He and Mike both went and looked into it, and found that it was indeed marked down, making it more affordable. They were able to get me into a new car that night. I did not feel pressured or anything to make a purchase, but knew it was the best decision for me and my family. Mike proceeded to take me on a test drive one last time before we signed any paperwork, to make sure I knew I was making the right decision. He also sat with me after the paperwork was signed and went over every feature my new car had. After that, he even helped me move all of my belongings from my old car to my new car, which was a lot since I had just gotten married and still had all of my wedding presents in the car. We were out there until after 10:30pm, and he never even complained. He even allowed my husband and I to come back a few day later to finish emptying the car and to remove my sattelite radio. It was honestly the best experience I have ever had. I will not hesistate to go back to Mike Hance, when it is time for my husband to upgrade his car or when any of my friends or family are in the market.

Veronica D. Muhammad

Nov 21, 2014

Thank you for the fast & friendly service! I had a service appointment with Paul L. Cowan at 5PM & I was out by 5:45PM! And they accepted a competitors coupon with no problem! Thanks guys!

Chelsea

Nov 20, 2014

I went in for my 10,000 mile routine maintenance. Right as I pulled into the service department I was greeted by Bruce Womack. He was friendly, helpful, and took great care of my car. I was in and out within an hour.

Chelsea Downing

Nov 20, 2014

I went in recently for my 10,000 mile routine maintenance. I was immediately greeted by one of the men in the service department, Bruce Womack. He was friendly, helpful, and took good care of my 2014 Toyota Corolla.

Dennis Broadnax

Nov 18, 2014

Ervette and I came into Hendrick Toyota to simply look around with no intention to buy. Josie made my wife confortable immediately with no pressure to purchase. She listened more than she tried to sell us. Quickly she identified who was going to make a buying decision and was able to zero in on the vehicle including color that would make my wife happy. She included Wes and they both were patient and professional as they then included me. We left with a Highlander that we both love and feel very good about the deal which was very much better than the deal we had on the vehicle that we traded. Following the transaction, we were promptly assisted by Josie, Wes, and Madison to finish up prevailing paperwork and addition of environmental protection and roadside assistance. Everyone we met at Hendrick Toyota made us feel that they appreciated our businesss by their attitudes and professional behavior.

W. R. Fuller

Nov 15, 2014

I needed to get out of a lease and into a cheaper vehicle. They worked with me and got me into a vehicle that fit my needs and my budget. A special thanks to Andre Middleton, my sales rep as well as Robbie and Tony in management.

Jiuzhu Yi

Nov 13, 2014

I am always impressed with their friendliness and efficient work. I was helped by Howard this time. While they do the regular maintenance, they saw couple recalls on my car. Howard was very patient to explain the situation to me and set up an appointment with me to work on them.I will recommend them to any of my friends who needs service on their cars.

PManning

Nov 8, 2014

Just bought a 2015 Toyota Corrolla! The people at Rick Hendrick made it super easy and took their time to make sure everything was in order. This is the second toyota I have purchased from them and it won't be the last. Truly a refreshing experience compared to other dealerships.

asmurray

Nov 8, 2014

I recently had my vehicle serviced at Rick Hendricks Toyota, Charleston SC on Nov 7, 2014. My service advisor was Andrew Bagwell, and this young man went out of his way to make sure my vehicle was taken care of. I would recommend this dealership and this service advisor to anyone, and I will not take my Tundra to any other Toyota dealership in Charleston but this one. The Service Manager, Jason Cartin is outstanding too.

bornfranchise

Nov 6, 2014

The best car shopping experience I have ever had. The sale rep was very nice and made sure I was taken care of. I have no complaints, best experience ever.

Mariann C

Nov 5, 2014

I visited this dealership simply to drive some pre owned vehicles to determine what I wanted to buy. After test driving a couple I ended up with a new RAV4 for the same money I budgeted for a pre owned. Thanks to Shulton Blanding for listening to my needs, wants and budget constraints for getting me the most bang for the buck!

Steven Powell

Nov 5, 2014

The sales rep was great and I will recommend friends and family to check them out if they're looking for a vehicle. Thank you Hendrick Toyota!

Jose A Escalante

Nov 4, 2014

Shelly,muchas gracias por todo su apoyo,orientaciones una excellente vendedora.muchas gracias por su atencionpersonalizada y su calor humana y sobre todo el trato latino..

MCK

Nov 3, 2014

Scheduled appointment for further diagnostics. Recommended replacement tire, but item not available until the afternoon. No charge for the diagnostic check and recommendations.

gina.devlin.7

Nov 1, 2014

We needed a car for our college son and Lance Morrison was a great salesperson and walked us through the "cheaper" cars on he lot. I know the commission was much less but he did not pressure us and gave us time to think about our purchase. Our son now has a great car and we feel we paid a fair price. Thank you!

Travis

Oct 30, 2014

I did my homework and compared other suvs to the Highlander. Not only did Josie know everything about the Highlander, she also knew everything about the competition! She kept in touch and even came in on her only off day to assist me with my questions! She didn't pressure us, which was great and allowed us to shop around. They actually got me a better deal than my credit union. Josie and Wes worked to make numbers work for me! I have and will continue to tell co-workers and friends about Hendricks! Thank you both.

Steve E Sanders

Oct 30, 2014

Great deal with Madison - so courteous and helpful. I trust him completely with our van to do the correct service!

Joseph Stringer

Oct 30, 2014

Rick Hendricks services both my 2012 Camry and my 2006 Highlander. Their service staff are friendly and professional, responsive and helpful. I've had great service there and highly recommend them to everyone I talk to about cars. I also recommend them if people are interested in buying. Great job!

hosp1st

Oct 28, 2014

Again, Carolyn is very polite and prompt about her function and did a great job.I brought my car in for service. The service was completed in a timely manner.

Marlena

Oct 23, 2014

Recently I purchase a car from Hendrix Toyota, North Charleston, SC. The experience of buying a car was easy. It was because of Shulton Blanding and the rest of the processing staff. His recommendation to purchase a Camry was a great choice. I am enjoying my new Camry. Job well done Mr. Blanding and the Hendrix staff. I would recommend Hendrix Toyota and salesperson Mr. Shulton Blanding to anyone who is about to buy a used or new car.

Yvelis Hidalgo

Oct 23, 2014

"Shelly Grimes an excellent saleswoman"He vivido una experiencia increible! fui al consecionario para un presupuesto de reparacion de mi carro Toyota Camry 2010 y me resulto mucho mejor traerme a casa un totalmente nuevo Camry 2014 SE y Shelly de una forma sencilla consiguio que eso fuese posible.. asi que me siento muy feliz por su asesoria, servicio y especialmente en el apoyo con el idioma.. asi que considero que Shelly es excelente en su trabajo.Solo me queda decir, que le recomiendo a todo el que tenga la intension de adquirir un vehiculo contactarle!.Gracias.

Tom H.

Oct 20, 2014

Normally when buying a vehicle, I visit multiple dealerships after I finish my online research. However, upon making my first stop at Hendrik Toyota of North Charleston, I ended up purchasing a new 2014 Camry without setting foot at another dealer. The reason is that I was made an offer that I could not refuse! My intent was to purchase a late model used Camry with a certain price ceiling in mind. With the prices I researched online prior to my visit, I was given an offer for a brand new '14 that was unbeatable and very near late model used prices! Could I have possibly received a price match from another dealer? Sure, but discount was already steep enough that it wasn't worth my time or gas to drive elsewhere. Toyota of North Charleston is near my home and much more convenient than other Toyota dealers. Debbie Kirkland (sales), Robert Powell (sales manager), and Wes Austin (finance) were very patient and accommodated my needs and requests. They also took the time to answer all of my questions...and trust me, I had plenty! They very readily provided all 'fine print' that I requested. The buying process was very transparent and straight forward. I can honestly say that it was a painless, fun, and educational process.

tjhess2

Oct 20, 2014

Normally when buying a vehicle, I visit multiple dealerships after I finish my online research. However, upon making my first stop at Hendrik Toyota of North Charleston, I ended up purchasing a new 2014 Camry without setting foot at another dealer. The reason is that I was made an offer that I could not refuse! My intent was to purchase a late model used Camry with a certain price ceiling in mind. With the prices I researched online prior to my visit, I was given an offer for a brand new '14 that was unbeatable and very near late model used prices! Could I have possibly received a price match from another dealer? Sure, but discount was already steep enough that it wasn't worth my time or gas to drive elsewhere. Toyota of North Charleston is near my home and much more convenient than other Toyota dealers.Debbie Kirkland (sales), Robert Powell (sales manager), and Wes Austin (finance) were very patient and accommodated my needs and requests. They also took the time to answer all of my questions...and trust me, I had plenty! They very readily provided all 'fine print' that I requested. The buying process was very transparent and straight forward. I can honestly say that it was a painless, fun, and educational process.

Vickie

Oct 17, 2014

Josie Gurrero was absolutely a wonderful salesperson. She found us exactly what we wanted and worked hard to get us the best deal. Wes Austin also was fantastic and got us great financing. Absolutely LOVE our new 4Runner! We will definitely buy from Hendrick Toyota again.

antvet

Oct 11, 2014

Bought a Camry from Shelly. Very happy with the car and the sales experience. Shelly did a great job and helped anyway possible during the sale. She has also followed up several times after the sale.

mbdunn50

Oct 10, 2014

Truth be told I was a bit nervous going to a big car lot to purchase a new car-single female all alone! I spoke with my sales agent (Will Smith) over the phone and made an appointment. Although he was very polite I was still skeptical. When I arrived meet with Will he gave me the agenda for our meeting - test drive, talk options, work a deal. I was on guard! He was so patient and helpful that I was comfortable in minutes. I test drove the car I ended up buying first and after that well it was history. Will worked with me to get a good deal and Curt in Finance did the rest. I will remain a loyal Toyota customer!!

Amanda

Oct 8, 2014

I came into the dealership not even expecting to go home with anything, boy was i wrong! Josie and her team worked their magic and got me the best deal possible for my situation. I beleive I left here in a much better situation than when i walked in, plus a brand new car, and for that I am thankful! =)

A. Kelly

Oct 1, 2014

If you're looking to buy a new car find the Hendrick dealership for the one you want. I wanted a Toyota Camry so I went to Hendrick Toyota North Charleston. Julie Gordon was the sales person I was introduced to the day I went in and I'm so very glad. Julie was knowledgeable, available, personable and simply just a nice person to be around. She answered all of my questions and if she didn't know the answer she got it to me quickly. She had all of my paperwork ready to go when I got to the dealership. She had my car ready to go and delivered to my home at 8:00 p.m. on a Friday night! Negotiations were professional. I'm an educated buyer and knew what I wanted to pay. I'm very satisfied with the price I paid and feel I got the best value for my hard earned money. I recommend Hendrick Toyota and all the other Hendrick dealerships across the Low Country. Most of all I recommend Julie Gordon to help you find the car you want, at the price you want to pay, without the "hassle". Thanks JULIE and all the other staff members at Hendrick Toyota North Charleston!

Harry Sylvester

Oct 1, 2014

Over the years I have purchased both new and pre-owned cars, trucks and mini vans from various dealer's. Most of them were Toyota's because they are reliable and have a very good re-sale value. First, I want to thank my salesman Rod Brown for his professional and caring personalty through out the whole process in buying my new 2014.5 Camry SE. My wife I came in to purchase a pre-owned 06 Lexus or 2012 Camry. After driving both we were not totally satisfied, so my wife wanted me to consider buying new. I had my reservations about buying new, mainly the out the door price. Rod assured me I would receive the lowest price possible and a fair offer on my 06 Tundra. JR, the GM, was involved in the trade and purchase from the start. JR, gave me a very good offer on my Tundra and the lowest price possible on the new Camry. The new car is fun to drive, and my wife and I look forward to enjoying it for many years to come. This dealership is by far, head and shoulders above any that I have had business with in the past. I highly recommend this dealership to any one looking to buy new or pre-owned! A Big Thanks to the TEAM!!!

Ms. B.

Sep 29, 2014

I purchased a Toyota Camry at Hendrick Toyota Scion North Charleston with the salesperson Shulton Blanding. What a great experience!! He did a lot of walking to make sure I got the best deal ever. Cu dos to Mr. Blanding!! Job well done!! If you think about purchasing a vehicle, go to Shulton Blanding. I recommend Shulton Blanding and I also recommend the Toyota Camry. The Toyota Camry is a great car with great gas mileage and most of all; a great driving experience. Mr. Blanding recommended that I try the Camry for my situation. The Camry works for me. You tell him about your situation and he will put you in the right car. With Shulton Blanding, you will walk out of Hendrick Toyota Scion with a smile on your face and joy in your heart. Again, Cu dos to Mr. Blanding!!

R. Harris

Sep 29, 2014

Your Repair Division did an Excellent job of servicing our Pruis. Great personalities and truly dedicated to making my job number one.

Davina Loewe

Sep 29, 2014

I have been going to this dealership since 2004 I have had service visits with no problem for ten years --I also purchased a 2011 Toyota Corolla from Barry Braman who was awesome as well as Jason Robbiie David and Phillip .

George Dean

Sep 28, 2014

Due to an accident and loss of my 2012 Tacoma that I bought at Hendrick's 2.5 years earlier. I returned to purchase a replacement. I was greeted by Miss Temperance Reed. She was very polite and respectful to my wife and me. Her and the staff worked hard to make my purchasing process an enjoyable experience. I definitely will recommend Hendrick Toyota Scion North Charleston to everyone.George

Robert Mcalhaney

Sep 25, 2014

Madison Campbell very professional service was expedient less than forty five minutes for oil change and break inspection. cannot ask for more.

CParker

Sep 25, 2014

I can trust that my car will be tip top shape once I leave there. Andrew Bagwell gives excellent service will provide you with everything you need. Always looks out for the customer. I suggest for those who haven't had the experience to go to him if your in the Charleston area . Integrity and loyalty go a long way.

PBoyd

Sep 25, 2014

I can also count on Mr David Sanders for great service every time I get my car service. He also great you with a smile. He takes the time to explain the problems to me about my car every time.

Mr. Nguyen

Sep 23, 2014

I took my car to Hendrick Toyota at Rivers Avenue to fix brakes . Service adviser - Phillip Clark recommend I leave the car to fix . He also help me lend another car to go for work . Tommy Tran is wonderful technician . My car has been fixed in next day and run smooth until now ( no more shaking when applying brake) . Thank you .

judy.b.nester

Sep 22, 2014

Shelly was standing outside of the entrance to Rick Hendrick Toyota the first day I ever stepped foot on any Toyota dealership. I asked her is she would like to sell me a Prius. She said yes! I started out looking for a used 2014 Prius but had no idea there were so many models and types of Prius. She showed me a few new and used but I did not have much time as my husband was in the hospital and I needed to get back to him. She gave me some brochures and her card then explained the different kinds of Prius and the warranties. I did some research, studied the brochures, went to another dealership and test drove two different types of Prius there and got a price quote on a Prius V I liked. Shelly called me and I went back to Rick Hendrick to test drive two new Prius V5's they just got in and this dealership really worked with me to get the price down to fit my budget. Michelle in accounting was amazing too. Thank you, I love my new Prius V5, love the warranty and am sure I will enjoy working with this dealership for years to come.

Colt

Sep 21, 2014

Great customer service. Very friendly and not a typical pushy salesperson.

RBCIII

Sep 20, 2014

I've been buying and driving Toyota exclusively for 30 years. I've bought several Camrys, one Celica, one Van, one Corolla, and one Avalon, and I have utilized the services of dealers in SC, NC, AL, WS, and VA. Hendrick Toyota Scion of North Charleston is so far above the quality of all of these dealers in every measurable way that there can be no adequate words of comparison. They are the BEST!!!

Rickylee

Sep 20, 2014

Excellent upgrade on their service facility and my service guy, David Sanders was professional, knowledgeable and friendly. Could not have asked for a better experience. This is a great place to have your car serviced, why would you ever go anywhere else?

ozzyhumo

Sep 18, 2014

Appreciate all what you do to make me happy all the way on the purchase of the car I want also the price and service after buying

Highlander Fan

Sep 16, 2014

My wife and I just had the most pleasant car buying experience that we have ever had in fifty years of purchasing automobiles. Bram Gambrill of Hendrick Toyota Scion of North Charleston made car buying a pleasure. He conducted himself in a professional manner and was more than willing to help us find the vehicle that met our needs. We would recommend you contacting Bram at bram.gambrillatcontact.hendrickauto.com if you are interested in purchasing a new vehicle.

bhartig

Sep 16, 2014

The service was excellent. They were very efficient and respectful of my time. The facility was great. I was able to take my 2-yr-old to the cafe to eat and then to the children's area of the waiting room. We were able to access wifi so that he could watch Mickey Mouse on the Tablet. Overall great experience!

Taylor

Sep 14, 2014

The best salesman everrr! All I have to say is Chuck Chuck Chuck. Hes the best salesman I have ever dealt with. You will never go wrong with this place! Hendrick Toyota Scion on rivers ave is the place to go!

Sharon

Sep 12, 2014

I have had my 2011 Toyota Camry LE serviced with Hendrick Toyota Scion in North Charleston for the past several years. The Service Department is always very helpful and professional. Bruce was especially so this week. Thank you. I have worked in Customer Service and can appreciate the efforts put forth by the staff.

Ann T

Sep 11, 2014

Just bought a new Toyota Rav 4 from Hendrick Toyota. It was the easiest, most pleasant and quickest car buying experience ever. The entire staff, especially our sales specialist Sean K, were very professional, responsive, pleasant and informative. To top it off they also had the best price for what I wanted in the area. I plan to highly recommend to anyone looking for a new car.

Mary Ellen T

Sep 11, 2014

Once you do business with Hendricks Toyota of N. Charleston you will come back. To say we (my husband and I) are comfortable with Hendricks' Toyota would be insufficient to speak of the quality of Service received. I must mention the name of Madison Campbell who is the reason we have such loyalty towards the dealership to the extent we bought a new vehicle from them after taking in our previously owned Toyota vehicle for service due to strained relationship with the other dealership. We have recommended the dealership to other person including family who now use them and are extremely happy.

Dan Biancuzzo

Sep 11, 2014

The service at Hendrick Toyota Scion North Charleston is superior to other dealerships. My truck (a Tocoma first, and now a Tundra) has been serviced at this location for almost 8 years, and I have NEVER had a bad experience. The team clearly defines what needs to be done, ensures that those needs meet your expectations, and delivers on those expectations........ EVERY TIME.

CB

Sep 8, 2014

Great buying experience at Hendrick Toyota in North Charleston. Very helpful!!! Best way to buy a new car by far!!! Go see Mike Hance.

Happy Toyota owner

Sep 6, 2014

We purchased our first Toyota from this dealer 6 years ago, and purchased the service package along with it, something we had never done before in buying a car. We were so incredibly happy with both the car and the service that when we decided to replace one of our other family vehicles, we returned to this dealership and again purchased the service package. Both our 6 year old Camry and our 1 year old Sienna are quality vehicles, and we couldn't be happier. The service department does a fine job keeping both vehicles in tip top condition, and they do it in a friendly and respectful manner. The waiting area is comfortable, and with both a television and free Wi-Fi, the wait time (already short) seems to fly by. I can't say enough good things about Hendrick Toyota. If I had to buy another vehicle today, I would go there again.

Wbowry

Sep 6, 2014

Andre was outstanding. If you are looking to purchase a car, I recommend you ask for Andre he is great salesman. Thank You Andre Middleton.

Gerry Epperson

Sep 2, 2014

The very friendly and helpful sales staff made my out of state purchase easy and quick. My sales Person John White even picked met me at the airport.

kmblack

Sep 1, 2014

I can't believe this dealership helped me get what I wanted, at the price I wanted, with such ease. I think I'm still in shock, but I have a new Prius C class and DON'T feel that usual "hit by an 18 wheeler" feeling one usually has after buying a new car :) Shelly was GREAT. The finance department (Steve in particular) was GREAT. I am going to refer everyone to Rick Hendrick Toyota.

Mark Magnussen

Aug 29, 2014

Will Smith provided me with a fantastic sales experience. He is extremely knowledgable of the products and the process. He made this my best car purchasing experience. I will recommend him to others looking for a new Toyota.

Karol

Aug 28, 2014

Great service and friendly employees. Did service in a timely manner.

charles.floyd.182

Aug 28, 2014

I have bought 5 vehicles from this dealership. Toyota has had a recall on my 08 Highlander since Jan of 2014. I have contacted them many times since. The Service reps repeatedly tell me there is no fix yet. When we took it there for another reason the service tech told my wife he could repair it for 500.00 dollars? How can that be. The last word was there is no fix, the tech was going to install the same part(defective) xxx. They ask me and my wife to sign a bogus statement saying that if there is an incident the air bags will not deploy and that Toyota will not be responsible. If that happens we will see. The sales staff is great, wish I could say the same thing about the service. Apparently the on line survey do not mean a thing. I have given them the absolute worst marks that is allowed.

W Brown

Aug 28, 2014

We were dreading the whole car buying experience but Shelly and Hendrick Toyota were great! None of the stereotypical dealer games and lies that give car dealers such a bad reputation. They were very honest and gave us a good price on the new RAV4 and a fair value for our trade in. We will definitely recommend them and we'll be back when we are ready for another new car.

Lance

Aug 27, 2014

Sean was great! The team was great!! Keep up the good work!!!!

FordRL

Aug 27, 2014

I went to Hendrick Toyota to find a used Tundra. Tyrus Wilson was very friendly and professional even with temperatures reaching over 95. He showed me how I could get a new Tundra for about what I was expecting to spend on a used one. I hope he is still there when I return to buy my next Toyota.

Brandon

Aug 27, 2014

I bought the my awesome brand new Toyota Corolla from Josie Guerrero. She was extremely helpful and wonderful to deal with. We had plenty of time to share some life stories and she was an absolute pleasure. The whole team at the dealership was helpful to me and pleasant and it was the best car buying experience I have had. Thanks Josie.

Kaylasmith30

Aug 26, 2014

I want to thank everyone at Toyota Hendrick! I love my new car so happy with my purchase. Shelly was such a sweetheart. My husband and I LOVED her!

Keith and Barbara Sutay

Aug 25, 2014

Our Thanks to everyone at Rick Hendrick Toyota For helping us in getting our new vehicle. We are really loving our 2012 Jeep Grand Cherokee. A special thanks to Will Smith for making this process a smooth one. I would highly recomend his services to anyone who is looking for a new or used vechile. We did not have to worry about pushy sales people. This is a very stress free business. If we are ever in the market for another vehicle I will deffinitly come back and see you. Thanks again Will Smith (customer Service)

Gene

Aug 25, 2014

Way to go Andy! Service without a wait...without an appointment! Thanks for all your help.

Kristiaan Merritt

Aug 25, 2014

Went in to look at a used Miata that was already at a fantastic price. My husband and I had been pretty skeptical that they were going to give us the price advertised or that they were going to give us a fair deal on his 2010 Mustang GT since it had so many miles on it. We had agreed on set limits for what we could spend on the Miata and what we could take for the Mustang. They hit the nail on the head for both without us even saying a word or trying to haggle!! Lori had been emailing with me and putting up with me asking about the Miata to see if it was there for a week before we got there. When we showed up, she was very engaged and enthusiastic. Her positive attitude made all the waiting on paperwork very worth it. She was very straight forward, but not pushy. She even helped us figure out how in the world to put gas in the Miata (not as straightforward as you would think!). The whole experience put my husband's mind at ease about selling the Mustang. We both drove away in the Miata with HUGE grins on our faces!

Keith & Barbara Sutay

Aug 22, 2014

Our experience with Rick Hendrick Toyota was very positive. We had a great salesman name Will Smith, who helped us every step of the way. I would purchase another vechicle from him in the future if we need to. Very professional and never pushy. I give him 2 thumbs up.

Marie Quirk

Aug 22, 2014

Chuck Wickersham of Hendrick Toyota Scion of N. Charleston is the best salesman this side of the rocky mountains.

daniel

Aug 21, 2014

Had a great expericance, my sales associate will smith was alot of help and hooked my up with a great deal, on a scion fr-s.

TeenaM

Aug 20, 2014

We stopped here looking at their used inventory. After speaking to Brandon B, we discovered that they could get us into a NEW Camry for the same or less that we thought we were going to have to pay for a used one! His courteous service and salesmanship kept us grinning through the entire process. More help in the finance department may be beneficial to speed up the process, but Steve M. was efficient and moving as fast as he could. Overall, a good experience.

teenamiller

Aug 19, 2014

Brandon was very courteous and knowledgeable! He took good care of me and stayed positive through it all. Now, to make him a Steeler fan!

Davina Loewe

Aug 19, 2014

Got hitfrom the back- my car was smashed- I went to Hendricks Toyota to look for a good used car- I talked with Barry Braman- the sales person- who directed me into my my next car- the finance person was great- it was easy and smooth-- no problems at all- I would highly recommend this dealership including the service side which I have been a customer for for 11 yrs-- AWESOME AWESOME- THE CAR IS AWESOME-- Davina:P

aljohnson

Aug 18, 2014

I have purchased many vehicles in my lifetime from various car dealerships throughout the country. I have to say that my experience with Ms. Shelly Grimes has been the most courteous, respectful and detailed that I have ever experienced. She was great to work. I particularly liked the fact that she did not use high pressure. She saw that I was there to purchase a vehicle and in fact sold me 2 vehicles at the same time without any pressure at all. I will be recommending Shelly to my work associates and friends as the go to person if they are serious about purchasing a car. Thank you Shelly for your attention to detail.AL Johnson

Larry B

Aug 18, 2014

My service was excellent and timely. My car was taken in on time of the appointment and return in less than an hour.

K-sizzle

Aug 18, 2014

I was lucky enough to have the sales consultant Derrick Smith who was the best! If you are in the market to buy a car, ask for him at Hendrick Toyota Scion North Charleston!!! He will get you a great deal!

Luis_new_in_town

Aug 18, 2014

This was our first time buying a vehicle at Hendrick Toyota Scion North Charleston and I have to say the process exceed our expectations. After researching on internet about dealerships -and the "good cop bad cop" tactics- I was skeptical and ready for battle, however our product specialist, Josie Guerrero, was really great. First, she made sure she understood what our needs were, then she offered several options to meet our need. She was really polite and patient. She answered all our questions and addressed all our concerns. Her goal was, first understand and then offer alternatives. Josie's bilingual and that really made a difference as my wife does not speak English. Once we found the right car, the right color and at the right price she introduced us to the finance manager who was very courteous and knowledgeable. The entire process was seamless and very pleasant.

Church Girl

Aug 18, 2014

Go see Chuck!!!!!! It was a great experience. Thank you

nazanachozario

Aug 14, 2014

Shelly Grimes was an excellent saleswoman. She answered all my questions, all my doubts and I felt really comfortable. I would strongly recommend her if you are thinking about buying a car

Maria Paullier

Aug 13, 2014

Shelly Grimes was our seller. She was very helpful and friendly. She took the time to answer all our questions and explained how my new car worked. I would highly recommend this dealership and Shelly Grimes as sales consultant to anyone looking for a new vehicle.

Golden's

Aug 12, 2014

Got what we wanted.....My husband and I were wanting to purchase a 2014 Toyota Sienna and trade in our 2011 Highlander. We had a great experience. The staff was very helpful. Our sales rep Will Smith was very helpful and genuine. He really made sure our needs were met. If he did not have the answer we needed he made sure to find out!! We did not feel pressed at all to buy like some dealers do, Will made it as easy as possible. We love our new car and are excited to return this fall to purchase a truck..

SCSarah

Aug 12, 2014

Lori was a gem to work with from initial contact on the phone all the way through follow up once we completed our purchase and got home. She made sure we got what we needed. When we need another vehicle, we'll they'll definitely be at the top of our list.

Margie

Aug 12, 2014

We bought our first Avalon in 2002 with this same dealership. Now we came back to Rick Hendrick Scion to buy the new 2014 Avalon! Twelve years of happy safe driving with the first one and I know my new Avalon will give me the same! Thank you Barry, Rick, Brad, and Matt for making this buying experience a smooth and enjoyable one. From meeting us at the front door to your waving us good-bye!

Sarah J

Aug 11, 2014

Everything was excellent, except for the who answers the phone, not a great experience

Jayme

Aug 9, 2014

We have bought 2 cars from Hendrick Toyota and have been extremely pleased with the service we received both times. This time was great in the fact that we lucked up by getting Mike Hence as a salesperson. He was friendly, patient and extremely knowledgeable throughout the process.

barbara lovin her new rav4

Aug 8, 2014

I was really nervous about buying a new car but i told the salesman what i wanted and he had it waiting for me when i got there! Mike Hance didnt try to sell me something i didnt want or need. I love my new rav4 its exactly what i wanted. Thank you Curt Hood and Mike Hance.

Nick

Aug 5, 2014

I've bought vehicles new at full price and didn't recieve near the care and quality of service I got on this visit for a used car for my sister. They took time to understand our needs and budget and made something work. I'll soon be looking for a new truck for myself, well..... Looking is a bad word to use. I'll be buying a new truck for myself and I'll be buying it straight from Temperance and Rick I really felt they cares about our needs not just the sale!

Miguel Martinez

Aug 4, 2014

I had a great experience at Hendrick Toyota of North Charleston. My family felt welcomed by Chuck Wickersham. He really didn't give up and helped me get a really nice 2015 Scion Tc even though all the trouble and the headaches we gave him but he help us all the way through until we got what we wanted. I think he is one of the best sales man that I have ever dealt with.

mr. and mrs. ivan valdes

Aug 4, 2014

i'd been looking for a car, finally found adealer which made the experience a pleasure. Barry Braman, sales rep. that handled the whole thing was great and very professional. glad to finally found a good dealership, i'll be going there next time i'm looking for a car.

Donald M

Aug 3, 2014

I had a very pleasant experience at Hendrick Toyota of N. Charleston. I got the pleasure of meeting Andre Middleton who was my Sales Person. Needless to say I visited the dealership 4 times. Andre took his time with me and let me test drive anything I wanted to. I drove the 4Runner, Sequoia, and the Highlander. I settled on a Highlander and then had the pleasure of dealing with Tony Wagner the Sales Manager. He ordered the vehicle for me and I got it within 9 days. They were able to locate one at Westport that arrived a few days after my order and met my specs. Everything even the final paperwork with A.G. in finance was seamless. Note: I gave the facilities a 5 because even though they are doing remodeling. They are doing everything they can not to impact the customers. Nice Job in Planning on the dealerships part. Thanks for a smooth transaction!

Ivan

Aug 1, 2014

Finally buying a car was a great experience. Barry Braman was a great sales rep. Very professional.

Jim G.

Aug 1, 2014

We went to Hendrick to look at a used Tacoma. After a test drive I decided that the truck was a little too big. Salesman Rod Brown took a lot of time while I tried to decide. He then showed me a new Tacoma access cab and it turned out to be the right size. The financing was great and I was very satisfied with the deal. Mr Brown then pushed to get the truck ready quickly as I had a dog at the vets.. I would recommend this dealership.

DEM

Aug 1, 2014

Looks like Andre Middleton is making a good name for himself. All I can add is he was very easy to deal with with no pressure to buy or not. I got involved with his Sales Team as I had order the vehicle and Tony Wagner (Sales Manager) could not have been more helpful and professional in his dealings with me. Once the vehicle came in he covered it from top to bottom and downloaded my contacts from the cellphone before I left the dealership. Excellent Customer Service from Andre Tony and A.G. in finance.

Bobbi H.

Jul 31, 2014

Brandon Bailey was my Sale Representative and Steve Meuli was our Finance Director. I am an experienced care buyer and I have to say that this was the most pleasurable experience. Brandon and Steve were very accommodating, professional, and made this experience a true pleasure. I would not hesitate to recommend Brandon, Steve, or any of the staff at Hendrick's Toyota of North Charleston. We were so impressed that my husband and son are also making purchases of new vehicles this month from Hendrick's Toyota.

Anna G. Carter

Jul 31, 2014

I stopped at Hendrick Scion looking to purchase a used truck. I was greeted by Mr Tyrus Wilson. He not only listened to my concerns, but after much conversation, we both realized that I wanted a car -- not a truck. He found exactly the car I wanted - a Toyota Avalon - gorgeous style and color. He was very informative. Thanks for being patient and understanding.

Teri M

Jul 30, 2014

This was the FIRST CAR DEALERSHIP where I stopped to discuss and look-at new cars. ANDRE MIDDLETON was my sales representative. He was a GENTLEMAN who LISTENED and ANSWERED MANY QUESTIONS (for 3 days!) THOROUGHLY, TRUSTWORTHY, and NOT PUSHY.Being so impressed by ANDRE's manner of working with me, and through other referrals, I found NO NEED to go to any other dealership. To TOP-IT-OFF they purchased my Camry LE 2000 for a GREAT price, and I purchased my CAMRY LE 2014 for a FANTASTIC price!THANK YOU to ANDRE MIDDLETON and to a TRUSTWORTHY DEALERSHIP!

Marvin and Jeannie

Jul 30, 2014

Having dealt with several dealerships in the Charleston area, I can honestly say that the purchase of our Toyota Avalon from Hendrick Toyota was the best decision we have ever made! From the salesperson to the finance manager, and now the service department for our first service appointment, we could not be more pleased! There must be quite a selection process for these courteous, knowledgable employees because they are second to none. We have never owned a Toyota before now but we are believers! We were so pleased with this first experience, that when we brought the Avalon for an oil change and service, we traded my husband's car on a Solara convertible! We are now a two-Toyota family and love it! I would not hesitate to recommend this dealership and its fine employees. You will not be disappointed!

dnilius

Jul 29, 2014

Long story short: Runaround - wasted two hours, sales rep had no experience, 'money guy' intimidation tactics. I drove off the lot, directly to another Dealer, bought a new car, and it's sitting in my driveway right now.

Teri M.

Jul 27, 2014

This was the FIRST (ending up ONLY!) car dealership where I stopped to discuss and look-at new cars. ANDRE MIDDLETON was my sales representative (a Gentleman who listened and answered my many 3 day questions; he was patient, thoroughly informative, trustworthy, and NOT pushy). Being so impressed by the manner in which I was treated by Andre, and by following the comments referrals had made, I found NO NEED to go to ANY other car dealership. To TOP-IT-OFF (!) they purchased my Camry LE 2000 for a GREAT price and I purchased my new CAMRY LE 2014 for a FANTASTIC price! THIS IS A DEALERSHIP TO TRUST (!), and ANDRE MIDDLETON is the sales representative that made a difference in my working only with them! THANK YOU!

gvbaccar

Jul 25, 2014

This is the second car i bought through Shelly. She is very personable and is great with communication. As a previous review states she really isnt pushy and wants to help you find what you want.

melder0101

Jul 23, 2014

Being in sales myself I appreciated Shelly Grimes (Sales Consultant) approach. She was very accommodating for me, looking a different models and helped identify the perfect match. I went in on Saturday for a test drive and drove away on Tuesday with my new 4Runner Trail. My whole family now owns Toyota's.

BobbyandKrystal

Jul 22, 2014

Me and my other half came to toyota scion to try to find a used vehicle for him....after searching for trucks and cars within his budget mr.chuck came to us first with a dodge caliber...we test drove and we were pleased but it wasnt us. the car wasnt bad just wasnt our style so after digging a little more..which was difficult knowing our credit wasnt the best...mr. chuck came to us with a scion xb which is something that my other half has always complimented when we would see one out. We test drove and knew this was it this was the car for us, however mr. chuck didnt stop there he lowered the cost, it helped...we had a beat up old chevy truck to trade that we knew we would not get much for it mr. chuck found a way to make it happen. Do you think he stopped there?..nope. After the banks came back with the monthly payment info he then went to the finance department and was able to have them help by lowering our monthly payment. What an experience. He catered to not only our needs but our wants. Our son was getting a little restless after all not a place for a 6 year old to hang out so he made sure to offer snacks drinks and the tv had the disney channel on. We have been looking for a vehicle for him for over 2 weeks and within a couple hours we rode home in the one we wanted for our growning family. an excellent experience with an amazing salesman. Mr Chuck treated us as family and we will be doing more business with him in our future. I would recommend mr chuck at the n charleston toyota scion dealership to any and everyone.

Mary Ferguson

Jul 21, 2014

Both the salesman and the financial guy were awesome and friendly. I would recommend these two as well as Hendrick's. They both talked to us as if we were friends, and by the end, I am not sure but what we were. Thanks for a good experience for what normally is a pain in the rear.

Shane

Jul 19, 2014

Chuck Wickersham was a good no nonsense representative at Hendricks. He made the buying process as painless as it can be. I met him when I got there and felt like I had know him for a while by the time I left. Ask him about Moon Pies and Ice Cream cones while you wait! It also didn't hurt that they had the best price around and the car was a certified used car and a USAA preferred dealer. We financed part of our purchase and only had to ask once to get to where we wanted to be. Robbie Beebe in finance was professional and courteous too.

RGSTOCKTO

Jul 14, 2014

I have never gotten the kind of customer service that I received at Hendrick Toyota Scion. Andre Middleton sold me the car and the process was painless; he showed me the 4Runner and went over the car from top to bottom. he made sure that I was comfortable through the whole process and took care of everything. I didn't have to do anything. Service Department is ready to help at the drop of a hat and already has set up my first appointment for 6 months to check it over. many thanks to Earl Newell, JR Rhiel, Mr. Whatley, and of course Andre Middleton for a great experience.

PS_Charleston

Jul 13, 2014

I went to drive a used vehicle. Had been emailing with staff during the week, to come test drive later in the week after work. I call that afternoon, tell them exactly which car I want to see and I would be there at 7pm. They said they would have it ready to go. I arrive at 715p. Took them 20 minutes to "find the car" out back. Then they tell me I cannot drive it because it has not passed their internal inspection and release yet! They make bunch of excuses why, never acknowledging that it was their mistake. Poor quality. And sales person know nothing and would just stand there. Very junior, no knowledge. I left. On top of that, next morning at 10a I get a call form a customer service agent asking "that since I could not come in previous day, would I like to come in today?". They were completely disorganized inside without left arm knowing what the right arm was doing. Pathetic experience at their dealer. I bought a vehicle from another dealer the next day.

ktucker6

Jul 12, 2014

My experience with Hendrick Toyota Scion North Charleston SC has been an awesome experience. John White was my automative Sales advisor, He was very friendly, very knowledgeable. There was never no pressure for me to buy. I would recommend John White to all my friends & family.

Judy senior citizen

Jul 9, 2014

This was a A1 sale experience! Helpful and I would definately come back.

Carolyn S. Rivers

Jul 9, 2014

I hope all of the salesman have at least some of the qualities of Mr. Shulton Blanding of Hendrick Toyota Scion. Once you engage in conversation about a car with this man, you don't want anyone else to help you. He is professional, informed and knows his customers. He hears what you want and confidently walks you through the entire process with ease. I must say, that others within the center were always very courteous to myself and my husband as we went through the process. Courteous is a description for the overall salesmen. However, my personal salesman was top of the line! I went looking for a used car and left with a new car!!

Fj

Jul 7, 2014

The salesmen at this dealership are very helpful and will do everything they can to assist you in your car buying experience. Chuck Wickersham, in particular, is a very friendly and knowledgeable salesman and I recommend that you ask for him if you decide to come visit this dealership. He just helped me in purchasing a FJ Cruiser, so I know firsthand how helpful he is. Nothing but positive things to say!

NewToCharleston

Jul 6, 2014

Bre'Anah and Andre were helpful and approachable while we were looking for the car we wanted, and Tony very intelligently and directly explained the ins and outs of financing. With their input and suggestions I feel I have made a wise choice, and I would be happy to come back the next time I need to find a vehicle.

P. Hammond

Jul 6, 2014

I bought my new Camry yesterday and could not have ask for a better experience. Andre was very helpful, courteous and spot on! I would recommend Andre to anyone! Professional!!!

Anson

Jul 6, 2014

Shelly and the whole team at Rick Hendrick Toyota were great and I am happy with my new car and appreciate the time they took with me to make the decision and to buy the car. I would recommend the car and Shelly for your next car.

Tara Meredith

Jul 2, 2014

Absolutely excellent customer service! Mike did not hesitate one minute to help me find a second car for our busy family. He was extremely professional and answered all of my questions immediately and accurately. He never was negative when I swayed in my decision making. He always helped give me great comparisons and information so that I could decide the right way to go. He is a wonderful asset to this dealership!!

Danielle

Jul 1, 2014

The customer service at Hendrick Toyota was amazing! They are very professional and friendly! Every question i asked they had an answer for! very helpful! I would highly recommend anyone to visit!

Guitarman1

Jun 30, 2014

I recently purchased a new 4Runner from the salesperson, Andre Middleton. Although buying a new car is always stressful (for me anyway), this was the lowest stress new car purchase I've ever made. Andre worked hard at explaining features and operation of the vehicle. He also took me to speak with the service manager to answer some technical engine questions I had. Andre was straight up and honest and didn't use the high pressure sales tactics of other dealerships that I've been to in the past. The manger "J.R.", was also very friendly and extremely accommodating. I got a fair price for my trade-in and a great discount on the 4Runner. The finance department was also very accommodating. All-in-all, I left with a feeling of confidence in the dealership and their service department. I HATE buying cars, but they made it as painless as possible. Kudos to Andre & J.R. & Kirk in finance.

Michele

Jun 29, 2014

Met Andre today at Hendrick Toyota. We had some cercumstances to get around and Andre (sales) and Tony (Finance) were fantastic! They got us a great deal and payment on a new Camry. Whether we have been her to buy a car or for maintenance, we have had a really great experiance!

C.Fulton

Jun 29, 2014

Awesome salesperson named John White at Hendricks Toyota Scion Charleston. Very professional, organized, very helpful, and great customer service. Was very helpful in helping you with no money down!!!

New Prius lover

Jun 28, 2014

Bought a car & was very impressed with the dealership ( they were the type of dealership I was looking for). Fabulous salesman named Geoff Stephenson!!!!!! Was an experience from "the old school ways". I truly can not say enough good about this dealership,. Looking for a vehicle? At the least"try this dealer ", I promise you'll be pleased!!!!!

Gloria

Jun 25, 2014

Mike Hance was great! He payed attention to my needs and I love my new Corolla. I would highly recommend him for your next car purchase. He made the process very easy and stress free.

DonnaD

Jun 24, 2014

This is my second purchase from Hendrick Toyota in less than a year. I needed a good college car for my daughter and Andre Middleton was very efficient in helping me discover a nice Corolla that had just been brought in on trade and was still in the Detailing Department getting cleaned up. He went out of his way to pull the car out of Detailing to allow me to test drive it and then follow-up with making sure the car was cleaned to my satisfaction. The opportunity to purchase the Hendrick extended warranty and the oil change package gives me peace of mind that my daughter will have a dependable car and friendly and fast service when she needs it. Shopping at Hendrick Toyota in North Charleston takes the stress out of car shopping. I always receive great service and know I am getting a dependable car.

Aaron C. Lewis

Jun 24, 2014

I had an excelent buying experience with Andre Middleton, he was very courteous and willing to spend the extra time sell me a vehicle that i wanted with payment i was comfortable with.

Once, Twice, Three times a Buyer

Jun 23, 2014

My wife and I have purchased three vehicles from This dealership, we have felt very comfortable and appreciated. Everyone has been very straight forward from the dealers, service reps and managers that we have met. Truly a pleasant experience each time. Years ago I would never have thought of owning a Toyota product. I now think of Toyota first and don't think twice about going to Rick Hindrick in North Charleston, SC.

Charleston Austins

Jun 21, 2014

Seven years ago we bought a Rav 4 from this dealer and didn't walk away 100% happy. This time it was 110% better. We went in wanting to buy a newer Rav 4 and from parking lot to desk it was a good experience. Andre Middleton welcomed us to the dealership and he was very relaxed to speak with. He helped us with our questions even the goofy ones. Thank you to Andre for a much better experience and our new Rav 4!

Tina Marie

Jun 13, 2014

Andre Middleton is by far the greatest car salesman I have ever had the pleasure to meet. He was patient, kind, and very laid back. In the past I have had pushy sales people trying to sell me a car, he worked with my budget, and was not pushy about anything, most importantly he treated me like he would like to be treated. I am very amazed at how easy it was to purchase a brand new car! Thank you Andre, if it wasn't for you and the staff at Hendrick Toyota Scion North Charleston I would not have purchased my car today!!! I will recommend this dealership to everyone!

Clyde & Donna

Jun 12, 2014

During our car buying experience my husband and I were completely satisfied with the entire process. Shelly was very professional, courteous and knowledgeable about the vehicles that we were interested in. Compared to past experience we have had at other dealerships, I would definitely recommend this dealership to any car buyer.

Patricia O

Jun 8, 2014

Our car buying experience at Hendrick Toyota Scion North Charleston was excellent everyone there was so Professional, Our Sales Consultant Tyrone McDonald was very professional and made our car purchase very easy there was no pressuring everything was at our pace, Definitely would recommend Tyrone McDonald for your new car purchase.

Robert Smith

Jun 3, 2014

I just finalized a deal on a new 2014 Corolla LE Premium. The dealership really wanted my business and went over and above to get it. While the car I wanted wasn't on their lot, the quickly located the exact vehicle I wanted with every option I asked for. My Salesman, Brandon Bailey was fantastic! Hendrick beat 3 other Toyota Dealerships with the best price but the experience of the entire car buying process at Hendrick is what will keep me as a loyal customer! No pressure, no gimmicks, just a great price and great people who made me feel as if I was the most important customer at the dealership! If you are in the market for a new Toyota, Hendrick is the only place to go!

Missy B

May 27, 2014

Last week when the brakes went out on my Explorer and the bill to get them fix was enough to send me to a car dealership to begin the process that I dread of buying a car because of previous experiences. The first couple of experience I had with buying cars were nightmares however I can truly say that from the time I stepped on Toyota North lot I was truly impressed not only was the sales team true professionals but the staff overall was simply excellent. Mr Shulton made the process simple he simply had me tell him a little about me my wants, desires and my likes within 20 minutes he had a car that he felt fit my needs and my wants. Not only was it a one shot deal but the process from there on was seamless and uneventful. Overall I will say the deal took less time then I imagine to complete and when I went to finance Mr. AG Goldsmith simply blew my pants off by making sure he explain in detail exactly what I was doing and making sure I understood each document as well as making me feel comfortable to be able to ask questions. His answers were simply and understandable. Not only was I impressed I was happy to be buying a car from a dealership that simply cared. Im looking forward to working with the service team to keep my Corolla in tip top shape. Thank you all for everything!

Malia Knotts

May 17, 2014

I was taken care of by Derrick Smith! I will honestly say he made the buying process easy. He was so professional and honestly cared about me as a costumer. He made sure I was happy! It was an overall wonderful experience. Everyone is so respectful.

bob239

May 9, 2014

I went there today for my appointment to have the rear suspension safety recall done (for the second time). When I arrived I was told that there were no kits available to perform the recall, that they ran out yesterday. Naturally I was disappointed that I made the drive and took time out of my day, all for nothing. Furthermore, I was told that they had no idea when parts would be available, but that they would call me and save me a kit when they did come in.I have a couple of questions: How do you not communicate the lack of parts for the safety recall, especially when they send me emails reminding me to show up for my appointment? How do you not have any visibility on availability? I was told they could show up in the next 10 minutes or that it could be weeks. They tried to blame that on Toyota.They have apologized, for whatever that's worth. I am still not happy that things did not work as scheduled. What is the point of making an appointment? And what about that safety of my vehicle while we wait for the recall to be performed? I was told the odds were in my favor since no incidents have occurred as yet. That's a really dumb answer.They also tried to blame the "girls" who make the appointments. Really? Look in the mirror. You are responsible for running the business and you don't have anything in place to avoid these type of situations.My opinion of this dealership has fallen a lot.

langstoncsjr

Apr 23, 2014

We arrived at the lot and were allowed to look at vehicles without being swamped by sales persons. We saw some SUVs we were interested in and I approached a few sales associates who were available for help. Tyrone stood out with a great personality and grabbed a haldful of keys to the trucks we were interested in. We drove two and Tyrone was very low pressure and genuinely wanted us to be pleased with our choice. The transition to sale was effortless. The time consuming part came with the financing. The process to the end took well over 6 hours. The srtory doesn't end tgere though. The finance associate informed us today that a better finance offer cam e through for us ane they saved us 7,000 dollars of i terest charges!! I couldn't be happier with our new Sequoia or the financeing. Although it took some time, it was worth it.

Jerrys71

Apr 16, 2014

I came here looking for a vehicle to buy. I was not sure if I would be able to buy anything because I did not have real good credit. In fact I thought my credit was kind of bad because I cannot even get a Lowes, Home Depot, or a sears card. They keep turning me down. My van that I have owned for 10 years broke down and I spent too much money trying to fix it until I was broke. I really did not know what to do. I started looking online and I found this dealer so I called and talked to Chuck and he told me to come in so that he can try to help me. Chuck really helped me find a van that will fit the needs of me and my family. Then we worked on the price of it. I did not have the down payment that the bank wanted on the day that I came in there. I told him that I can have it in just a couple of days. I really wanted this van, and needed it too. They worked with me on the down payment and let me still drive the van home. I took the down payment to them on the day that I told them that I could have it. He really worked with me and got the payment down to where I can afford it even after adding the warranty to the price. The people here was very nice, down to earth people who really seam to care about people. They made me feel like their biggest concern was helping my and my family, not just trying to sell a vehicle. I had been to other dealerships in years past and they seemed to be real pushy trying to sell with lots of pressure. I am very happy with the service that I received, and I really recommend that others go to Hendrick Toyota and talk with them when they need to buy another vehicle, even if they think that their credit is not good. This dealership will do their best to help you to find the vehicle that you need that is right for you, and the price that you can afford to pay each month. I am very happy now that I found Hendrick Toyota online and gave them a call. Thank you Hendrick Toyota.Jerry

Single older female, shopping on my own

Apr 16, 2014

I drove 70 miles each way just to buy my Avalon at this dealership. It is superbly run, clean, pleasant, and overall a great experience. The people are very nice, knowledgeable, and trust worthy. I am totally loyal to Paul Whatley, general manager and this business...from buying a car to getting all my routine service done here as well. My salesman was Mr. Barry Braman. He is a true professional and is not pushy but helpful and sincere. I will always return to Hendrix Toyota of Charleston even though I don't live in Charlesron! During the purchase process, several employes came by to introduce themselves to me and make me feel cared for and welcome. This is a top notch operation.

NewPriusOwner

Apr 14, 2014

This was by far the best car buying experience ever! The staff was very personal, yet professional, and extremely prompt in assisting me. I couldn't have asked for a more friendly group of people to buy a car from. This is my first time owning a Toyota, as I have always had Jeeps or Hondas. I was very impressed with their customer service. They stood out above all other Toyota dealerships I contacted, in professionalism, friendliness, and assistance. It was well worth the drive from out of state to make this purchase, and I will definitely buy from them again in the future! Thank you Hendrick Toyota/Scion of North Charleston! I love my new Prius! :)

LewisFlader

Apr 2, 2014

Purchasing a new Truck is usually a bitter sweet experience. It's great to take it home, but sometimes the purchasing process can be difficult. It was not here, Andre was on top of everything. In fact, he was so good, we recommended him to our friends. One of them came the same day and purchased an Avalon. Andre is an excellent salesman, we will be back.

vjoeu

Mar 31, 2014

We have purchased four SUV's from two Toyota dealers over the last 7 years, three from Hendricks. On this most recent purchase, our Sales Consultant Rod Brown wass found to be the most professional person we have ever worked with. Sales Manager Richard Sommers, was also instrumental in this purchase as he was for the previous two purchases. In addition, our initial and continued loyalty to Hendricks Automotive is due to the Service Team members Madison, Jason, and Eric, all of them the most professional we've had the pleasure to work with.

InfoC

Mar 28, 2014

It took 3 hours to complete our purchase and most of that time was AFTER we agreed on a price. We came knowing what we wanted, had no trade-in, and no finance needs. It took hours to process the paperwork. Before signing any papers we said we didn't want to take delivery that day on top of which there was optional equipment to be installed that was NOT in stock. We were "forced" to artificially take delivery by driving the car out one driveway and back in the other. Before signing any paperwork, we also said that we wanted to leave a deposit and would send a brokerage check that could be deposited and would clear before we took delivery. Although the car was still in their possession we were "forced" to leave a check for the balance due and we had to fight hard not to have this automatically deposited. We were especially displeased by the finance manager whose "I'm a VIP; I'm all business; don't smile" attitude was immediately evident.

InfoC

Mar 27, 2014

It took 3 hours to complete our purchase and most of that time was AFTER we agreed on a price. We came knowing what we wanted, had no trade-in, and no finance needs. It took hours to process the paperwork. Before signing any papers we said we didn't want to take delivery that day on top of which there was optional equipment to be installed that was NOT in stock. We were "forced" to artificially take delivery by driving the car out one driveway and back in the other. Before signing any paperwork, we also said that we wanted to leave a deposit and would send a brokerage check that could be deposited and would clear before we took delivery. Although the car was still in their possession we were "forced" to leave a check for the balance due and we had to fight hard not to have this automatically deposited. We were especially displeased by the finance manager whose "I'm a VIP; I'm all business; don't smile" attitude was immediately evident.

Grant A.

Mar 23, 2014

I was very nervous to buy my first car, but Chuck and the team at Hendrick's really made it an excellent experience. They made it clear that there was NO pressure to buy a car that day and they were able to give me all the time in the world to think things over. The facilities were extremely nice with free wifi and free drinks/coffee. Overall I was very pleased with Hendrick's I will absolutely return and recommend them to anyone.

hendricksucks

Mar 15, 2014

Wasted six hours of my time. Worked with me on a price then completely changed everything when the finance guy came. Acted like they had no idea what I was talking about.Biggest bunch of liars I have ever talked to.

New prius owner

Mar 12, 2014

Dave Watson did a great job of handling our sale. He was knowledgable about the car we wanted and very strait forward during the bargaining process.

Z Wang

Mar 11, 2014

I just bought a new Toyota car. There are a lot useful informaton on the dealer's website and the custome purchase center for you to make a decision that you want to buy a new car from this dealer.

Amber Truluck

Mar 4, 2014

I purchased my first new car (2014 Toyota Camry) from Hendrick Toyota & it was a great experience. Everyone was super friendly and did everything they could to 'take care of me'. I didn't know if I would qualify to get a brand new car, but they went above and beyond to help me. Richard, Andre, & Robbie were extremely helpful & I look forward to purchasing more vehicles from them in the future!

sbqh

Mar 3, 2014

Just purchased a 2014 Corolla and Curt was awesome. Very friendly and pleasant to work with. I would not hesitate to recommend him to any of my friends!

Tim

Mar 2, 2014

Mr. Marvin greeted me at approximately 10:45 AM. He was very courteous and I thought the 11:00 AM appointment would go well, unfortunately my daughters car got into the service bay at exactly 12 PM. At 12:06 PM it was put on the lift to rotate the tires. At 12:12 PM the hood was up for checking fluid levels. At 12:17 the vehicle was out of the bay and all that was left was for me to pick up the paperwork and let them finish pulling the car around. At 12:20 PM I was driving away from the dealership after receiving an apology from Mr. Marvin. I felt obliged to give service a 2 star rating because at least Mr. Marvin was trying to make me feel better and he greeted me rather enthusiastically.

Robin

Feb 24, 2014

I was taken care of very professionally by Shelly. There was no sales pitch nonsense, which always turns me off. Shelly was matter-of-fact, knew her product well, and definitely sold me. I was truly there that day "to look", and had every intention of looking at another make vehicle later in the week before making my final decision. But I never left, and I'm very happy with that decision!

Mendel2

Feb 21, 2014

I am very please with the Hendricks Group. I purchased my 1st Toyota from Dave Watson. Dave was very knowledgeable about the vehicle and understood the bargaining process. I think he was fair and above board about doing our business. I would recommend that anyone looking for a car, to give them the opportunity to sell you one of their products.

amnart

Feb 17, 2014

Barry was an exceptional dealer to work with and my husband and I really enjoyed our third experience and vehicle with the North Charleston Hendrick Toyota Scion. We appreciate all the time and energy, along with making sure we had the right fit at an incredible price. Thank you, Barry!

jh55795

Feb 5, 2014

I just bought a 2014 Toyota Corolla and was extremely satisfied with my experience at Rick Hendrick Toyota. I would absolutely recommend purchasing a car here and will come back to in the future for my next purchase. The staff was friendly and Shulton Blanding was my salesman. He was awesome! He was very knowledgeable and accommodated my needs in a car and stayed within my budget and made it a very satisfying experience.

Laura

Jan 26, 2014

This was a wonderful experience buying a car. Brandon Bailey was an excellent sales person. He had most of the paperwork and figures ready when I arrived. it only took a few hours and I was on my way home in a new car. They gave me a fair price for my trade. Definitely will buy from them again.

SHD

Jan 25, 2014

John White, Mike Hance, Lance Morrison and their sales manager Steve all were polite, listened well and offered good, useful information. Although a few small items needed review and clarification, this was done with good effort. Bradley Hoffman, Finance manager did his work well. My intent was to trade back to a Tundra similar to one I enjoyed for over 120,000 miles. My current vehicle was a Ford F150 and I missed the the Tundra. Several choices were available and we worked through the numbers in a direct manner. It was refreshing to not have to fend off a bunch of silly sales techniques. These individuals made the experience commendable. They will listen and accommodate the customer.

CRJ

Jan 16, 2014

I have spoken with Loreal Mitchell, Rese Ballou and Shelly Grimes. They were very personal, friendly and all professional. The manager and I haven't come to terms on my trade Excellent Condition 2007 E350 Mercesdes Benz with the miles being in the low 40s but I did admire their customer service and friendly approach!!!!

used car shopper

Jan 6, 2014

A phone call to see what their used car inventory was prompted us to stop by to see the vehicle. We were told to ask for a specific salesman. Not only was this person gone for the day (it had only been 1/2 hour since we called) but the person who did help us had no idea about the car we were looking for. We had to drive around the lot ourselves. He flagged us down trying to show us other cars that were not the same model/ year. Once home, we looked online and found the car. The salesman returned our call to apologize but it was too late. We bought the next day from another dealership.

Mark A. B.

Jan 4, 2014

Yesterday my wife and I purchased a new Prius at this dealership. This was the second car that we have purchased here and as before, we had an excellent experience. The professionalism and service at Hendricks Toyota stands as an example to the entire industry. We worked with Melissa Magana who did an excellent job.

Blizzard Pearl Avalon 2014

Jan 3, 2014

Everybody was so nice and willing to work with you. I really had a great sales person and sales manager. They were awesome because they got me what I wanted with no questions asked. Love you guys!!!!!

Mark

Dec 23, 2013

I got a super deal on a new Camry. I would recommend anyone looking to buy a new car this is the only place to go.

Unhappy RN

Dec 8, 2013

The buying process was horrendous! Haggled for over an hour over a trade in value. Purchased a used vehicle that supposedly was inspected.....needed quite a few repairs. Finance guy was not at all honest. Will NEVER purchase from this dealership again!!!

Dennis Norman

Nov 28, 2013

An absolute outstanding experience. Lance Morrison and Todd Howard are such a pleasure to work with. I have purchased for my family two Toyota's from them in 2013 and will be back in 2014 for another. I have purchased 4 in the past 5 years from this dealership. In about two hours they found the specific Camry I wanted, traded my car, agreed to a great price and finished all the paperwork. And I drove away with a fantastic automobile. This Hendrick team is without question the best I have ever worked with. The very best of the best !!! Dennis Norman

Palmettogran

Nov 25, 2013

Shelly Grimes was very helpful but not pushy in any way. She was well informed and answered all of my questions. I enjoyed dealing with her.

Carol

Nov 25, 2013

Shelly grimes was terrific to work with at the dealership. She put me right at ease and was professional and informative. The entire experience wasn't nearly as painful as I had anticipated. Thankfully!

Captain Brad Burns

Nov 25, 2013

I bought a brand new 2006 Tundra back in '06. Was a great buy and I used them for all of my servicing. I just traded my '06 Tundra for the new 2014 Tundra with the Rocky Ridge conversion package and I must say this is the truck of my dreams. I will only buy from hendrick!!

Ruth Pastula

Nov 10, 2013

Let me say, that I hate buying a car. We bought my last car, a 2009 Camry Hybrid when the dealer was Gene Reed, before it became Hendricks. I do my research ahead of time, and know what is a fair ball park range for the car I want. When I am pressured to make a decision, or they bring out the big guns, I will just walk out and nothing they can do, will change my mind. There was NONE of that yesterday when we bought our new Prious v. Our sales rep was Bram Gambrill and the process went better than any other car buying experience I have ever had. As I am not thrilled with the service department at our closest Toyota dealer, we decided on the way home that whenever possible, we will make the trip back to Hendrick's to check out their service also.

Alex Shulmanovitch

Nov 4, 2013

Good service, find car what need, works with Shelly Grimes very knowledgeable, polite women. Have already and will continue recommend friends to go see her if they are looking for a new Toyota Car.

Jodi Martinez

Nov 4, 2013

This is a business that appeared to embrace honesty, integrity, and respect. So rare. I'll be honest... I didn't expect buying a car to be a pleasant experience, but from the first minute on, it truly was. The reason: they are not pushy. At all. Dealerships often pressure you, but Moe made it evident from the beginning that he was there to help me find exactly what I'm looking for. He gave me space when I needed it and even encouraged me to research into cars so they can help me get the best deal. And, as a female, I did not feel belittled in any way. Moe presented nothing but a respectful and professional presence. Other dealerships should learn from them. Everything was made clear, and there were absolutely no surprises in the sale. In the end, I walked away satisfied with a fantastic deal and car. Definitely an unexpected but nice experience.

powercalllover

Nov 1, 2013

I have bought cars for a while, I am never satisfied. What I found when I came here was an AWESOME sales team. I was treated like a person that wanted to buy a car, when I was ready. Rod was the best salesman I have ever run across, he fought for me, helped me out, and explained everything along the way. he made up my mind where I will buy my next trucks from as long as I am in the market. I bought from another Toyota dealership in march of this year, and the sales and service experience were totally different. This crew here was awesome all the way around. I cant say enough about Rod, Richard, and Mark. Best experience anyone could have getting a new vehicle.

Alex

Oct 25, 2013

Recently traded in a 2001 4Runner for a newer model and really enjoyed my first car buying experience. Tyrone was outstanding and really made the process seamless - I would definitely reccommend him to anyone looking for a no-pressure, high customer service experience. Great part of the team out there!

ncparry

Oct 24, 2013

I went to Scott Clarks first because it was close to where I lived. All I can say is it was an aweful experience. I walked in ready to buy. Walked out after 3 hours later because I was concerned at the competency level. Decided to drive and was extremely pleased. This is how the process should work. Smooth and customer friendly.

John Ng

Oct 22, 2013

Rod Brown is a great sale person to work with. I highly recommend.

Melissa

Oct 21, 2013

I LOVED the associate I had a pleasure doing business with this company. I had an AMAZING experience dealing with Sales Rep:Serena Gosset and Sales Manager:Richard Sommer. I felt like family to them not just a regular customer of there's they did there best to "paint the picture" of the best car for my needs. I am one of those people who like to shop around and I was very pleased with the prices and staff I delt with. They def. made my trip worth it. I would love to send more business there way. Thank you Serena Gosset and Richard Sommer for all the time and questions I had. Also I thank ya'll for making me feel like a valued customer for yours. With My Pleasures Melissa a proud owner of a new 2014 Toyota Camry L :)

Serena Gossett "Sales Associate"

Oct 21, 2013

I had a great experience working with miss Serena.Gossettathendrickauto.com she was very patient with me got the an amazing deal on a new 2014 Toyota Camry L. It was my first time purchasing a brand new vehicle and she made me feel like family instead of a random person. She was very happy and friendly towards me which my opinion i was a very undecided customer and she helped me get a car that made me feel and look great. I have always worried about going to dealership, but she made that experience for me the best. Thank you for all of you time and good work Serena.

OldBolus

Oct 20, 2013

Great sales adviser (shelly) and a very smooth process. Will be back for our next car.

Karen

Oct 18, 2013

We traded this week for a 2013 Highlander and 2014 Tacoma and we could not be happier. This is my first Toyota and I love the Highlander better than any other car I have owned. This is my husband's 5th Tacoma. We did most of our work on the internet with Shelly Grimes. She was great - professional and friendly. I would recommend Shelly to anyone looking to buy a car. When it is time to buy our daughter a car we will return to Hendrick Toyota and Shelly Grimes.

Mangin Family

Oct 13, 2013

Candi Smith did a great job with helping us trade our 4runner for a newer model 4runner. The wife is very happy, and that is all that matters. Thanks for working out such a great deal with us, and be sure to give Candi an applause on Monday.

JR

Oct 8, 2013

Traded in a car that I no longer wanted (Taurus) and picked up a XSP-X Tacoma. Sales people knew their stuff and I was comfortable with all of the negotiating and closing of the purchase. Overall great experience. Plan to purchase my next car from Hendrick Toyota Nortn Charleston.

Gary

Oct 3, 2013

We like this dealer. From its no pressure sales to its pleasant personnel -- it's top notch. So many times when buying a car we leave feeling like we have been taken to the cleaners but at Hendrick we left feeling we got a fair deal.

NewTundraOwner

Oct 2, 2013

Serena was a pleasure to deal with. She was very knowledgeable and was easy going. Have already and will continue recommend friends to go see her if they are looking for a new truck.

BIG DAVE HART

Oct 1, 2013

I HAVE PURCHASE 6 CARS OR TRUCK FROM HENDRICK TOYOTA AND ALSO SENT MANY OF MY BUDDYS (WHO WERE REALLY PLEASE WITH MY RECOMENDATION.) I WILL NEVER PURCHASE A TRUCK OR CAR ANYWHERE BUT HENDRICK. 1.PRICE -------- THE BEST 2.CUSTOMER SERVICE ------- NO ONE CAN COME CLOSE 3. MOE MARKABI WORK WITH ME FOR A FEW DAYS TO MAKE SURE I GOT TH RIGHT VEHICLE AT THE RIGHT PRICE TO MEET MY NEEDS= HE DID AND I LOVE MY TRUCK, SO DO ALL OF MY FRIENDS. I WILL KEEP SENDING ALL THE PEOPLE I KNOW BECAUSE I KNOW HENDRICK WILL MAKE ME LOOK GOOD WHEN THEY TAKE MY RECOMEMDATION GO SEE MOE.

Jaime Hernandez

Oct 1, 2013

I had a good experience shopipng here. Bought a brand new 2013 Tacoma. Everything was beautiful.

Carol from Mt. Pleasant

Sep 25, 2013

We only buy Toyotas or Lexus! We use USAA buying service and it all went very smoothly. There wasn't any high pressure. We ordered a particular car and when we went to get it, I didn't like it so we looked for another. We found what we liked and bought it. There were some things on it that we didn't want to pay for, but we negotiated and found a compromise that suited everyone. I took it back once to ask how to do a few things and our salesman met me ,showed me and I was on my way.

HappyCamper

Sep 24, 2013

They made my buying experience worth wanting to actually purchase a vehicle. I've had pervious bad experience through dealer scams, but this was a WONDERFUL experience!! Thank you!! Bre' Anah was an amazing sales rep, and was extremely helpful! Thank you again, and I will definitely recommend anyone looking for an automobile to come here. I would definitely purchase another vehicle from this dealer. Please be sure to come to Hendrick Toyota/Scion!! Even if you live a little ways away, it's WORTH the drive!

M LARAMORE

Sep 23, 2013

This is my first Toyota and this was my FIRST pleasant car buying experience. I have the best salesperson that I could imagine dealing with when buying a car. Serena Gossett, she is pleasant, very patient, and willing to go the long haul until you are satisfied. And what really impressed me about her is that she did not just sell me the car and forgot about me. Each time I visited the dealer for service or accessories she took the time to come over and say hello. In my years of dealing with car dealers this was a first for me. Not only is she a great sales person she is good people. Love you Serena. And along with Serena helping me there was also Robert. You guys made my car buying experience great. Not only am I a Toyota owner I am a Hendrix Toyota of N Charleston FAN.

Sam McAllister

Sep 19, 2013

If you are looking for a new vehicle, look at Hendrick! The Best ever!

Vjoeunder

Sep 17, 2013

In the review I wrote "Most pleasing experience ever" listed on this page had an error. The first sentence has the word "pressure", was mean't to be "pleasure".

Vjunder

Sep 17, 2013

Our complete buying experience was a pressure, from the time we drove up, met Brian Willoughby, and did some test drives, we wanted to continue our buying process. Was absolutely the best car buying experience we ever experienced. I would advise anyone to buy from North Charleston Toyota.

Maryea

Sep 16, 2013

Over all good transaction. Salesperson had excelent knowledge of the automobile and manager was willing to work with me to make the sale possible.

Happy Prius Owner

Sep 14, 2013

A very wonderful experience! Went thru truecar.com and was referred to Hendricks by them. Sales person represented herelf, the dealer, and truecar.com excpetionally well. Test drive was focused and helpful. Looking forward to my next purchase.

Yen

Sep 11, 2013

she was very good. had a great experience with Bre. Bought a brand new 2013 Tacoma!

Chance WIlson

Sep 10, 2013

Coffee in lounge while you wait! Nice facilities. Good people. Dealt with Jeff Box, great salesman to deal with, not pushy and knowlegable about his products. Toyota is a great name and AMERICAN MADE, who figured. Keep Americans working!!

0626

Sep 9, 2013

Pamela B.I had a wonderful experience when I entered Toyota dealership. Their Service Advisor "David Sanders" was knowledgeable, patience, friendly and so kind towards helping me with my problem. His work ethics was so professional. He explained everything in detail. I was amazed how mature this young man is. Thanks Toyota for providing a great worker....

Roger C

Sep 8, 2013

Just a quick note to anyone who is looking for a new car. Rick Hendricks personnel, at Toyota of North Charleston, are the best in the business. They lead you thru the buying experience with out pressuring you into anything you don't want. They assist in every way possible making the buying experience a pleasure not a dreaded chore. I will be recommending them to all my friends. Thanks Rick Hendricks.

Angelique

Sep 6, 2013

I had to bring in my car for a check up. From the phone call for my appointment to bringing the car in, my wait time, and pick up was efficient and friendly. Rob Moore had walked me through from beginning to end with the best customer service I have seen in 15 yrs in the car business. When I go to Hendrick Toyota Rob will be the only person I will deal with.

Steve Gilder

Sep 3, 2013

Tia was great and help move the process as fast as possible!

CoHo

Sep 2, 2013

Bre was very helpful and answered all of my questions. She made sure that I felt comfortable and was happy with my purchase. Her customer service was A+!!!

jose silvas and dianne silvas

Sep 2, 2013

would recommend Lance Morrison to to all my friends and family.

Jaocb

Sep 1, 2013

This dealership and its employee's are very helpful. If you are looking for a used/new car, definately stop and compare.