Used Cars for Sale at Hennessy Mazda in Morrow, GA

Carly

Jun 27, 2016

Compared to other Mazda dealerships, this is my least favorite. Anytime I try to call for a service appointment I have to leave a voicemail and my call is usually not returned. The staff Ive dealt with has not been personable at all and aren't extremely helpful. Granted, I've never dealt with them from a buying perspective (only a service perspective) but I would seek another dealership before doing so.

Murray racer 84

Jun 3, 2016

It's a competitive auto environment out there. So many vehicles to consider, research and drive. Sometimes it's the simple things a dealer can do. Clean showroom. Organized office areas. Salesman listening carefully to the customers desires. These concepts sound simple, yet large dealerships, (and service oriented business's ), come short in these services. Mr Cooper discovered the car features that were important to me and developed a learning experience from an office meeting to test driving.

Tara D. Upshaw

Jun 1, 2016

I went to the dealership expecting to have the recall work done per GMC stating to call the dealership because the parts were available. That was not the case, the service manager informed me that they had to order the part and would call me to reschedule. I had also scheduled an oil change and they did complete that. In the future I feel as though Hennessy GMC should be fully stocked or know exactly what is available prior to the service advisor scheduling the appointment, because if I had not planned to have my oil change done the same day I would have been very disappointed and slightly annoyed driving over for a 7:30am appointment just to be told they don't have a part that GMC says they should have. In past times this has happened before with the recall repairs, but I certainly want to express that Tracy Rice has been an outstanding, professional, friendly service advisor for years, always going the extra mile to schedule me around my work schedule and making sure that I have been completely satisfied with any and all services that I receive and that honestly, is what keeps me returning to Hennessy.

Brad C

May 28, 2016

Super easy and fair for all parties. I would recommend them to anyone. I had a number I wanted to get the car for going in and they made it happen. Dayo was a super friendly and knowledgeablr salesman

Russh1978

May 18, 2016

Upon doing some research on the Mazda 6, and decided I wanted to move ahead with a purchase. I had actually been to another dealership in the Atlanta area to see and drive the car but they advertised their cars at sticker price and didn't seem serious about wanting to make a deal. I'm not a haggler...I want the bottom line price up front. So I kept being drawn to Hennessy because of their extremely aggressive up front pricing as well as their large inventory advertised online. I simply emailed about the car I wanted through the Hennessy website and got an immediate response from Gerren Terrell. For the first time in my life, I made the deal through email and a couple of phone calls. I told Gerren that I wanted to pick up the car after work on a Friday evening and he told me that was no problem at all. A co-worker dropped me off around 5pm, Gerren met me immediately, showed me the car (which was already detailed and ready to go), and moved me straight into the deal closing. I spent just over an hour total in the dealership and was home to eat dinner by 7pm. It was truly the easiest car buying experience I've ever had. Thank you Gerren and Hennessy Mazda for your professionalism and efficiency. I will definitely be recommending you to friends and family.

DeeStarke1

May 10, 2016

I visited many dealerships but my experience with Hennessy of Southlake was the best, simply due to my salesperson Roderick Campbell. From the moment we walked in the door he was so welcoming that we felt we were in good hands immediatly. Mr. Campbell was very patient and had great knowledge of the inventory and my car buying experiece was a success!!! I purchased a 2013 Chrysler 200 limited edition with under 25,000 miles on it. The price was right and the monthly payments were affordale even with my discharged bankruptcy. From start to finish I was so pleased and it started with great customer service from all staff including finance!!! If you are shopping for a vehicle look no further, this is the place for you!!!! Thank you guys and a special thanks to Mr. Campbell!!!

Linda H

May 3, 2016

I just purchased a 2016 Mazda 6 from Ron and Damon at Hennessy of Southlake. They were great to work with, knowledgeable about the car and offered useful advice about financing options. Ron worked hard to ensure I got a fair price on my trade in and that I was able to afford the car I really wanted. The business manager made the laborious process of signing papers as quick and entertaining as possible! I love zooming around in my sporty red car. Thanks to all at Hennessey!

AN Enji

Apr 28, 2016

My experience with the dealership was both smooth and carefully transitioned each step of the way from the very first moment I called in. I had the pleasure to be thoroughly guided by Ron Geraci who prioritized my needs in every aspects. Thanks to Ron, I gained a much stronger understanding of the services and products than before I visited in which I became more comfortable with. At the end of the day, Ron did not just sold me a car but rather established a connection and lifelong experience that I definitely will always cherish!

Ron

Apr 26, 2016

We stopped in Hennessy of Southlake just to browse the used car lot (looking for a 3rd car for the family), hoping that there weren't any pushy high-pressure salesmen out to make a buck (like at some of the other lots we had stopped at). As we started looking around, Russ Allen came out, greeted us with a smile and told us to take our time looking around the lot - if we needed anything, just let him know. He did ask if we were looking for anything in particular and when we gave him just a general money range and what we needed it for, he went straight to work for us - he walked around with us to point out many different cars that we might be interested in that met our requirements (they had a great selection of vehicles) and then allowed us to test drive different cars that we were interested in just to get a better idea of what each offered. In the end, instead of just looking around to get an idea, we left with a very nice and affordable Mazda, all thanks to Russ and the great Hennessy team. When the time comes for another vehicle (new or used), Russ and Hennessy will be my first stop.

Happy customer

Apr 24, 2016

Cheapest prices by far. Superior service, Chris Brown was great! Everyone I encountered was friendly, professional, and helpful. This was a wonderful, honest, hassle free, fun buying experience. Sometimes you leave a dealership feeling had, I drove off the lot in an amazing car for an amazing price! You can't beat the prices nor the service. Top notch all around. Great car selection and the absolute best prices. I will recommend Hennessy to everyone. No matter where you live, it's worth the drive.

Terry

Apr 24, 2016

I had my GMC truck (I bought at Hennessy last year) serviced at Hennessy last Tuesday and my Buick Regal (I bought 4 years ago at Hennessy) serviced at Hennessy last Wednesday and am pleased with both vehicles and the service. I have always had good experiences when I have had work performed at Hennessy. I have also bought 2 other vehicles from Hennessy in the past. I will continue to deal with Hennessy when I need another vehicle to see if you have one that fits my needs. I am a very satisfied customer.

Oldblindsquirrel

Apr 22, 2016

I have purchased 4 vehicles from Hennessy over the years and have been perfectly satisfied with the process, from visiting the showroom, the finance office and the service area. Everyone there has been extremely welcoming and trying to meet my needs. I have bought many cars in the past, but Hennessy has been the best from beginning to end of the transactions and the servicing of the vehicles. I will continue to be a Hennessy customer as long as I can. A great business to do business with.

jshanno

Apr 21, 2016

Dayo got me the vehicle I wanted at the right price with excellent service. We walked the lot and Dayo was very knowledgeable about the product that lead me to purchase the vehicle. This is the 2nd vehicle I've purchased from a Hennessy Dealership and have no complaints.

sashalynn

Apr 21, 2016

I came to Hennessy for the low prices. I also liked that the prices were clearly marked and included all fees. No guessing. I knew the specific vehicle I wanted, and I was paying cash with no trade-in. Dayo, my salesman, was in the front, and I was directed to him by another salesman. He was very polite, professional, and friendly. The process was very easy. I did have to complain about a dealer processing fee. Once I mentioned the fee, they were very quick to fix it. I had all of my paperwork signed and ready within 30 minutes after a quick test drive, but it was a bit of a wait before we went to financing. They served free hot dogs, beverages, and chips while we were waiting. The only attempt to up-sale was for a warranty for car repair, which I wasn't pushed on. Again, everyone was friendly. I signed a check and was handed the keys. After leaving the dealership, I took the car to another Chevrolet dealership. Everything checked out. No problems. Overall, I am happy with my purchase. I got the exact car I wanted for the price advertised. The car came clean and running well, and everyone that worked there seemed affable. The next day, I was recommending the dealership to a close friend who was looking for a similar car. Very happy with my experience.

H.R. Gilins

Apr 20, 2016

I contacted the dealership and was connected with Roosevelt Palmer. He was responsive to my queries and ultimately helped me select a car that fit my needs. In addition, he was very flexible and patient throughout the process and answered all of my questions. The process was relatively painless as Roosevelt proactively updated me on events/ next steps as we moved through the process without fail. I am satisfied with the service received and his professionalism.

Desirae Law

Apr 18, 2016

My salesman Roderick Campbell was fantastic . I told him what kind of car I want and he found the perfect car in my price range. He was very funny and helpful. I wouldn't mind coming back to the dealership and purchase another car from him.

OmegaThr33

Apr 18, 2016

I appreciated every moment of my financing/leasing process. I thought the time around time could have been a bit faster, but overall the customer service was outstanding! I am so happy with my vehicle!

Sarah

Apr 15, 2016

Bernard Hill was excellent. This was my first time buying a car and he made me so comfortable that it felt normal! He answered all of my questions and got me exactly what I wanted, plus more. Everyone is very professional and nice. However, one of the female receptionist I came across was miserable and bitter. I walked up and she just stared at me. Didn't smile, didn't say hello, nothing. I finally had to say, "he told me to come over here." and her response was, "hmm." Also, the financial guy wasn't friendly and rushed me. This is my first time doing this; I'd like to read and at least know what I'm signing. But he was snappy and short. Other than those 2 people, my experience here was outstanding and I will definitely tell everyone I know!

scarbrough71

Apr 14, 2016

Ron Geraci was very kind, patient and knowledgeable, which helped to take the worry out of buying a car. It had been almost 8 years since I bought a car and was really nervous about going thru the process. Ron was very helpful during and after I bought my car. He went above and beyond my expectations.

UKaykell9

Apr 10, 2016

I live 3 hours away and been looking for a vehicle for my son graduating from high school, when I happen to visit my sister in Morrow Georgia. I stopped at Hennessey dealership and looked around the lot as I also searched t heir website on Internet, I found vehicle online went inside. I was greeted immediately and assigned to sales Tony, we found the vehicle but I was not ready for test drive awaiting parts. I agreed to come back the following week when car would be ready. During week I was called by sales Omar who informed me he was taking over my case due to Tony getting promoted, Congratulations Tony. I drove back 3 hours test drove car didn't like it. Omar then showed other cars and I decided to go with the 2009 Toyota Camry, test drove loved it. Vehicle was not quite ready to be sold but Omar asked the service department to check the vehicle, service, oil change, check all the fluids, put it on machine and cleaned it up sealed the deal and I was on my way home. Thanks Omar for being very patient and kind. It was a pleasure purchasing from this dealership, very professional at all times, we felt welcome and will send others. I will be looking for me a vehicle soon.

Ifeoma

Apr 9, 2016

Roosevelt was very friendly, patient and enthusiastic, I was surprised he was new! Everyone we encountered was also friendly and greeted us! It was a smooth, efficient and organized transaction. I will definitely recommend my friends and family.

justin5693

Apr 1, 2016

Cecil was good to work with. not too pushy or anything. Car was accurately described. There was one ding in the trunk that was not described to me before i came but it wasnt too bad and was not a deal breaker. The extended warranty was a great deal. The financing was reasonable. Overall experience was great and everything was adequately represented

Andy56

Mar 29, 2016

Buying a vehicle is something that stresses everyone out to some degree. I've always cringed at the thought of negotiating a deal with a car salesman. I walked into Hennessy Southlake with these same expectations but the outcome was completely different. Russ Allen was awesome. He was honest and answered all of my questions. He even accommodated a few crazy requests I had for my new car. Even though buying a car isn't always a quick "in and out" process, they were very efficient and I was on my way in no time. Thank you Russ for turning what I had been dreading into a positive experience!

k BASKIN

Mar 25, 2016

I was great. I was in and out at acceptable hour. and they treated me with complimentary items , such as ties clean and shine. And free beverages. Associates wear nice and respectful and took care of my needs. Reason for visit was recall on emissions.

Anakina

Mar 24, 2016

I have to say my experience with Hennessy Mazda has been nothing but outstanding. Mark Cooper, my sales person, was very welcoming, friendly, and helpful. He answer all my questions, and assisted me in every step of the purchase. I highly recommend Mark Cooper and Hennessy of Southlake.

Jonas

Mar 21, 2016

watch out for the bate and switch with the used car dealer salesmen.

Jamie P

Mar 20, 2016

Kevin did such an amazing job making me feel comfortable and never pressuring me to try a car I didnt feel would meet my criteria. Even though I wasnt spending a lot of money, I was treated with the upmost patience and respect. What I expected to be a very time consuming and stressful experience ended up being the opposite. I have already reccommended Kevin and this dealership to several friends knowing they will be treated fairly and given the best service I have ever experienced! Truly cannot say enough good things about my car buying experience! Rene did my financing and was also wonderful...no pressure, no hassle!

TJM

Mar 18, 2016

The entire staff was extremely friendly, from opening the door and walking us to who we were meeting, to small talk about march madness, family and more while we waited for paperwork to finish up. Very happy with our experience will Billy and the rest of the staff. Love the new Tahoe and will highly recommend to anyone looking!

Charity

Mar 17, 2016

My salesperson (Gerren) was great. He was very helpful, patient, and just a pleasure to be around. This is my fourth new Mazda purchase at this dealership and I have been very happy with each. I've owned 9 Mazda's in my lifetime and am a devoted Miata fan. Thanks Gerren and Hennessy of Southlake.

Tina

Mar 15, 2016

Markus Bryant helped my husband and myself with the purchase of our new Mazda. We got a good deal trading in our old Mazda, which we had also purchased from Hennessy, but an even better deal on the new one. Our experience with Hennessy has always been positive both for sales and service. Thanks Markus for the help and we'll be seeing you again when its time for another new vehicle.

Elsie

Mar 13, 2016

It doesn't get any easier or better than buying an SUV from these guys. We got exactly what we were looking for at a very fair price and it was all very simple. Brad Selz, Mike Reyes and Rene Scott...a great team of guys. Thanks for a job well done!

Bob

Mar 12, 2016

I enjoyed the no-hassle professionalism displayed. Questions were answered promptly and accurately, and the atmosphere was relaxing. All employees were helpful, making the experience enjoyable.

Crutch

Mar 10, 2016

The staff was highly professional, the managers were respectful and accommodating, and they were more than willing to work to make sure we were happy with the deal we were getting. I've already recommended Hennessey and will continue to do so.

mackerman13

Mar 10, 2016

We drove an hour each way to visit Hennessy. The van we wanted was in short supply, only Hennessy Southlake in Morrow and another dealership in Gwinnett had any, we live in North Cobb. We chose Hennessy because of their reputation and the quality of their cars. It was a no pressure sales experience. Our salesman, Mike Reyes, unlocked the vans I wanted to look at and left me alone to check them out. Once I selected the van for my family, a 2015 ford Transit XLT, it was the best car buying experience I've ever had. They didn't pass me from salesman to sales manager, to someone else, then to finance. It was just our salesman and finance. The finance guy, J.B., was great to deal with as well. I won't hesitate to drive to Hennessy next time we need a car or van.

dobbsa

Mar 9, 2016

I had a great experience purchasing my 2015 Suburban at Hennessy of Southlake! The prices are the best in the Atlanta Metro Area, but in my opinion what made the experience great was my sales person Mike Reyes! Mike is a great salesman, in that he let's the customer guide the process, and he doesn't apply any pressure to purchase one vehicle over another. He answered all my questions, he gave me tours of several vehicles, and once I made up my mind, he was looking out for me in the purchasing process. I have purchased a lot of new and used cars in my life, and this is by far the best purchasing experience I have ever had!

Katina Erewa

Feb 29, 2016

I had a wonderful experience at Hennessy Motors. Bernard Hill and Matthew Burnsed are excellent at what they do. I would recommend them to anyone.

Ericka

Feb 19, 2016

Mr Gerren Terrell gave my husband and I impeccable customer service. He was professional and made this car buying experience hassle free. I can't stop raving about how he treated us and even the small talk was enjoyable. I will recommend Mr. Terrell to my friends and family because I am sure he would show them the same courtesy. I Thank Mr. Terrell for sharing his knowledge and education about the finance portion, very helpful. He made this experience pleasurable and fun. I wished there were more people in the car industry that had Mr. Terrell's attitude and professionalism. Mr. Terrell you rock!!!!

Ms. Hawkins

Feb 8, 2016

If I could summarize my experience with Hennessy Mazda in five words, undoubtedly it would be friendly, professional, transparent, efficient and humble. From the moment I walked into the dealership, the guys greeted me warmly and assisted me quickly. No one ever tried to force me into purchasing any vehicle or package. I was treated with the utmost respect and patience. More specifically, my salesperson Markus Bryant was very knowledgable about the product and went the extra mile to educate me as a valued customer. During my first visit to Mazda, I was a little uncertain about the price point offered. Markus eagerly turned his computer screen to me and walked me through the cost down to the dollar. The level of transparency displayed was awesome and was unmatched by any other dealer I visited. Though I did not purchase the vehicle on my initial visit, I was not hounded or cornered by anyone at the dealership. The guys gave me time to think the purchase through and invited me to return at a time most comfortable for me. I can confidently say that those employed at Hennessy Mazda are genuinely humble and friendly guys who are making customers' car buying experiences what they should be--enjoyable and pain free. Kudos to you guys! Thanks again for your exemplary service!

kvalyan

Feb 1, 2016

We went to this dealership looking for a car for our son. We found a great car and they even got us a better apr than the preapproval that we had. We were in and out of there within a couple of hours. Never bought a car that fast! Thanks CJ! Kim Valyan and Edgar Clark

Mike and Tracy

Jan 29, 2016

Chris O'Keefe worked around our hectic weekend schedule to get us the vehicle we wanted and at price that we were looking for. When we arrived the vehicle was ready to go and we were in and out in approximately an hour. Great experience and we will be back to buy our next new vehicle from Chris O'Keefe at Hennessey Mazda.

Adolphus

Jan 26, 2016

Ron Geraci was my sales associate this is my second purchase at Hennessey Ron made the experience a pleasure and painless.I would definitely purchase again.

Lee

Jan 24, 2016

I have purchased several vehicles from Ron Geraci past. The man is truly amazing, no high pressure sales and very professional. I would highly recommend Ron if you in the market for a new vehicle.

Happy Customer

Jan 16, 2016

Markus Bryant and the team at Hennessy Mazda helped me choose between the Mazda3 and Mazda6 to get the right car for me at the right price. They had the vehicle I wanted on the lot, and we made the transaction without any pressure, haggling or upselling. I would happily recommend the Hennessy Mazda team to a friend, and I plan to go back for my next Mazda purchase.

NB

Jan 16, 2016

The dealership had an excellent selection of Yukons and Suburbans at stellar prices. However, the part of the buying experience my wife and I enjoyed the most was dealing with Mike Reyes. He's super friendly and a warm gentleman. He was very straightforward and forthcoming, something I've not seen in many car salesmen. Mike made our purchase an enjoyable experience, and we're thankful we were able to deal with him. Thanks Mike and Hennessy for your excellent service!

Danny

Jan 6, 2016

I bought a 2009 Mercedes Benz E350 and from the first day I saw the car till the day I picked it up, Mike had answers to any questions that I had. Everybody at this facility was so friendly and made me feel at home. To Mike, I say thank you very much for your wonderful communication and also making my car buying a very memorable one. I will recommend Mike in a heartbeat.

Lineage Partners, llc

Jan 6, 2016

Great dealership, clean facilities, warm and inviting , great staff of Sale person, friendly,

Tracey

Jan 5, 2016

My service person, Bob Allen is great. He is alway on target with telling me a dependable time on how long my wait will be. Top notch service.

Phyllis

Jan 3, 2016

Lance was an excellent service adviser. I really appreciate the help I received from him. Lance took the time to listen to me and cared about me and my car. He explained that he was new. Great asset to Hennessy Buick GMC. Thanks.

New owner

Dec 31, 2015

Bought new Mazda here. Great experience. No pressure and no haggling. Would buy here again.

Philanna

Dec 31, 2015

Mr. Lamont Rhodes was an excellent salesman who worked diligently to get me into a car.... and he did! !

Francisco

Dec 30, 2015

Bob Allen is the best in town. The entire Hennessy service team is second to none. Fantastic greeting, appropriately quick service and outstanding overall customer service. I will always come back to Hennessy.

baotran

Dec 30, 2015

I am very happy and i am very enjoying with my car. This is my first time to have a car

NancyD

Dec 29, 2015

From the moment we drove up our experience was great. Gerren Terrell was not your typical pressuring car salesman. He was very polite, patient and knowledgeable, honestly answering all my questions and concerns. Gave me all the time in the world to make sure what I was buying was exactly what I wanted. He deserves a medal for bringing up every car possible in the rain to help me make that decision. What I like about the dealership is their upfront pricing, which makes it easy to compare to other dealers internet pricing.

Derek

Dec 22, 2015

Drove 2.5 hours to purchase a vehicle and within a week the check engine light came on. I called the dealership and was told I could drive the 2.5 hours back and they would tell me what was wrong; not that they would fix what was wrong but they would just tell me what it was. Definitely not people I would do business with again.

Tiffany

Dec 21, 2015

I had a wonderful experience other then the wait. Terry was really nice & helpful and everyone that worked there.

Michele

Dec 18, 2015

Was great as always very friendly staff Gerren Terrell in new car sales and Bob Allen in service are such an asset to this dealership, awesome and professional always...

Nick

Dec 18, 2015

Great buying Markus Bryant was great in every step. Deal was done on phone and whatever they said on phone and did it.

William

Dec 18, 2015

Bob Allen is the reason I will keep coming back. I don't have enough words to express how much I appreciate his attentiveness and exceptional customer service.

AJToolMan

Dec 18, 2015

I visited 8 other dealerships before visiting Hennessy of Southlake. I live in Alpharetta and wanted to buy local, but I couldn't make it work out until I went out of my way to visit Russ at Hennessy. I'm glad I did. I now have the Van I wanted at a reasonable price and Russ made the experience more than tolerable. When my bank financing fell through at the last minute, the Hennessy finance department was able to make it work for the same rate as the bank saving me another trip to Morrow. Thanks Russ!

MazdaOwner111

Dec 15, 2015

After doing research online, I decided to contact Hennessy as they had both the closest dealership and the lowest price listed for the vehicle I was interested in. I'm glad I did. Ron Geraci contacted me and helped me through the process. The whole experience was very positive: friendly and helpful staff (especially Ron), no pressure, great cars. I'd highly recommend.

Genus

Dec 15, 2015

I always feel customer service is a must and this dealership has a super customer service. and made sure that everything that I came in for was taking care of. Thank You Mr .Rice

Matt & Lyn

Dec 14, 2015

We came in to see what our options were in buying a car. We had been to other dealerships where they told us we didn't quality for preferred financing, or we didn't qualify for the vehicle we wanted. There was always something that made us walk away. The staff at Hennessy welcomed us and took the time to find out what we were looking for and worked to make it happen. We got a great deal on an awesome car. We will not visit any other dealership again. Hennessy has gained customers for life. Thank you for making this a great experience!

tadeusz art 333

Dec 11, 2015

Professionalism, explanation of every aspect related to the process when baying a new car, specially the knowledge about the all new safety futures. Informing about all incentives provided by Mazda. All personnel show the willingness to work with the client in a very "no pressure" atmosphere, and We are thank full for that.

Bernadette

Dec 7, 2015

I'm always greeted upon my arrival, before exiting the vehicle. My vehicle was purchased over 3 yrs ago, and I still receive outstanding service as a customer as I did when they were making a sale

Rich15

Nov 30, 2015

Went into the dealership due to the great price on the Rav4. Have not bought a car from a dealership since 2005 since the experiences are usually not very pleasant. The experience with Mike Reyes was extremely pleasant. He worked with us to make sure the Rav was the best selection for our needs and answered all questions. Wholeheartedly recommend Mike if you are looking to purchase a car. Rene assisted us with financing; another no-pressure, just facts experience. Rene did a good job to get us a great interest rate and a loan that we feel comfortable with after not having a car loan for several years.

Mike H.

Nov 23, 2015

Hennessy of Southlake is setting the standard for the future of used car sales. They have a wide selection of late model vehicles in very good condition. They set a non-negotiable price that is very close to what I'd expect to pay from a private individual. They even provided me with the Carfax. All I had to do was decide which vehicle was best for me. When finalizing the transaction, I was offered options for financing and extended warranties. There were no previously undisclosed fees - I bought the vehicle at the advertised price plus state tax and title fees. Omar Cash was professional, friendly, thorough, and made my purchase a pleasant experience. I plan to refer friends and relatives to them.

Lucius

Nov 20, 2015

Bob Hust the service manager is great,They take good care of me, I have a speech problem but he respects me,Omar Cash who works in used car sales always come to me and ask if everything is going well,Anwtan the mechanic who been working on my 2Yukons every since 2006 always answer any questions that I May have,Stephen Hennessy has a great group of people,I tell everyone about the great service at hennessy,God bless you guys, I'm a customer since 2005,Mr.Lucius C.

Linda

Nov 19, 2015

I looked at my need to buy a car with such dread. That might be why I had my last Buick for 23 years. However, Dave Lockin make the experience truly amazing. He is excellent and represents Hennessy wonderfully. Thank you so much.

Chan4070

Nov 19, 2015

From the moment I arrived at Hennessy Southlake GMC/Mazda I felt comfortable and made to feel as if I was the primary customer that the dealership serviced. Sales Associate Gerren Terrell was assigned to work with me and he was patient and knowledge of multiple automobiles ranging from a brand new Mazda 3, brand new Buick Verrano(which I purchased) and a used BMW. Gerren showed me all of the features of the vehicles and patiently answered all my questions on the vehicles. JD the finance manager professional and knowledgeable and explained all of the ends and outs regarding the financing of my vehicle. I have made the decision that I will return to Hennessey GMC/Mazda for my future automotive purchases.

Ed Burton

Nov 18, 2015

I was in the car business for many years and my experience with Mike Novotny and the staff was excellent. Mike did a great job, honest, sincere, and hard working. Everyone there was very friendly and willing to help. I would definitely recommend Mike and Hennesee of Southlake to any of my friends or relatives.

BobK

Nov 18, 2015

It was a great experience. Lamont Rhodes was a pleasure to work with and provided excellent service before, during and after the sale. Financing was simple and easy.

Richard

Nov 17, 2015

Prompt, Courteous, Listened to my concerns, Approachable, Facility Impeccable. We drive 45 minutes to have our car serviced at Hennessy of Southlake because of the service department even though there are several much closer to our home.

Kimberley

Nov 16, 2015

I was very satisfied with my experience. The customer service that Hennessy provides is always above expectations. I would definitely recommend Hennessy to friends.

Tyya

Nov 16, 2015

This was my first time purchasing a car, and usually I have to worry about car salesmen pouncing when I enter the parking lot. NOT HERE!! My salesmen Mark Cooper and Gerren Terrell were such an ease to work with. I felt no pressure to buy on my first visit and they were just easy to relate to. (Down to Earth) I would definitely recommend Hennessy Mazda to those I know.

Ivan

Nov 14, 2015

Other than the fact that I had to wait for 4 hours and the labor cost seemed quite high, everything else was fine.

Lorrie

Nov 11, 2015

Fantastic experience! I needed to buy a car and I had no money to put down. I had already been per-approved for a loan. After visiting a few other dealerships and getting a lot of pressure and some down right dirty deals shoved my way, I stumbled upon a car at Hennessy of Southlake on an internet site. I called about the car and received the best service imaginable. While I was at work Lamont Rhodes worked his magic! No hassle price, even sent me the offer in writing. By the time I arrived at the dealership after work everything was done! I test drove the car, loved it. To my surprise Hennessy had found me an even better deal on my financing. Less than an hour after I arrived I was completely done! This dealership is the best. I will never buy another car from anywhere else.

Debra

Nov 10, 2015

Very pleasant and courteous. The salesperson made sure I was taken of throughout the whole process. I was very happy with the vehicle I choose.

Ganelle

Nov 9, 2015

It took awhile to find the problem. It was fixed and I am pleased. Hennessy is the only dealership I let work on my SUV. I have been coming here for 11yrs, I trust them.

Donald

Nov 9, 2015

Terry was very helpful. Originally my appointment was set a few days before and when the issue with my car increased he was able to get my appointment pushed up. His follow up was great.... I knew what was going on every step of my car being serviced. I would highly recommend him and your dealership to my friends and family. Thank you very much!

TraumaMama

Nov 7, 2015

Thru the blessing of adoption, we learned that we were growing from a family of 5 to a family of 8 literally overnight. As such, we needed a larger vehicle ASAP. Hennessy of Southlake delivered the perfect vehicle, with perfect financing in a matter of hours. Thank you!

Larry

Nov 7, 2015

My visit are always outstanding the advisor are awesome and provide great customer service, this happen every time I have some service work done to my vehicle.

Michael

Nov 7, 2015

"Professional and Respectful Sales" Mark Cooper made our buying experience delightful as well as professional. He took the time to understand our wants and desires in a new vehicle and work diligently to meet our goals. If you expect and appreciate being treated respectful, Mark Cooper at Hennessy Mazda Buick GMC should definitely be given the opportunity to earn your business. Hennessey was not the nearest location to my home, but I am grateful, I didn't allow the lack of professionalism at other closer dealers to compromise my standards in purchasing the best vehicle for my family. Sincerely, US Army Colonel (Retired)

Mazda Mom

Nov 7, 2015

My husband first spoke with Mike Novotny on the phone when the dealership was actually closed. Mike ensured that our car purchase was a pleasant experience from that moment. He never pressured us with bothersome phone calls and provided us with e-mail information on the best deals the dealership could offer. Mike and his team were very patient and worked after hours to finalize our paperwork. Our hometown, Covington, GA, is about an hour away. Don't let the drive hold you back! The drive is worth it to anyone purchasing a new car. Hennessy was the most professional, honest, and upfront car buying experience ever! This is not to mention the nice selection of vehicles they have to offer to interested buyers.

Scott

Nov 4, 2015

The experience was pleasant. I loved that we did not get pressured. When we arrived, we were clear that we wanted to look at one other vehicle, in addition to the car we bought. Ron not only acknowledged that, but said if we have any questions after looking at the other vehicle to please let him know. Once the decision to buy the car was mae, I appreciated how quickly the process went.

New to zoom zoom

Nov 3, 2015

Car buying is very stressful to me. But in the end,I did get the EXACT car I wanted and at the lowest price I could find. And Marques was a lot if fun and enjoyable to work with.

Vanessa

Oct 30, 2015

Got there at late in the afternoon and Bob Allen got my oil changed and backup light replaced within an hour.Thank you Bob for your great customer service.

Traverse Girl

Oct 29, 2015

My husband and I really enjoyed our experience at Hennessy. Our time spent with Hung Nguyen and Mike Brantley during the whole process was Excellent!!

AlexAMG12

Oct 28, 2015

Great customer service! I came all the way here from Southwest Florida to purchase my vehicle! Dayo Bello did a great job! I recommend buying a vehicle here!

Evelyn

Oct 25, 2015

Truly expedient, pleasant friendly, knowledgeable, polite sales person ask for CJ, as was Matt in finance, Mike the pre owned sales manager, and Hector the trade appraiser. We purchased a 2012 Chevy Volt and as OUT OF STATE customers this transaction couldn't have been any smoother with the ramifications of trading and purchasing and heading back to Florida from Georgia in my wife's "new" pre owned car the same day. We saved over $3K Hennessy prices were lower than anywhere we looked in the state of Fl for the same car! Everything on the up and up above board even got to speak to the General Manager of the entire dealership Brad Selz who is also the consummate professional and an asset to the Hennessy family, organization and is all around one of the "good guys" I've met in the car business in my 64 years. All I can say is if you are looking for a vehicle you do yourself a disservice if you don't shop with them.

Catlind

Oct 24, 2015

Omar Cash was very patient and accommodating. The experience was unhurried and non-stressful. Omar was informative about the different cars we drove. I never felt pressured but did feel assured that I was making good choices based on the information given to me. This is the second car we have purchased from Hennessy of Southlake. We have been pleased with the process from beginning to end.

Andrew

Oct 24, 2015

After owning a 2006 Mazda 3 s Touring sedan for about 10 years and only having one problem with it (air compressor went out after about 7-8 years, which I believe is a common car problem after that many years of usage), Mazda was at the top of my list when searching for a new car. I visited 3 different Mazda dealers in the greater Atlanta area, and Hennessy was by far the best experience. Mark Cooper was able to work with me over the phone as I was pretty sure I wanted a new and upgraded 2016 Mazda 3 s Grand Touring. I stopped in the next day for a test drive and Mark showed me all the new bells and whistles on the new Mazda 3s. He didn't waste my time and was a very honest and up front salesman. Mark and Rene Scott, my financing consultant, were able to work with me and give me a great deal on the car I wanted. I would highly recommend Mazda vehicles to anyone looking for something affordable, sporty, practical and gas efficient, and Hennessy Mazda is the place to go in Atlanta!

Tammy Dee

Oct 23, 2015

I was in an accident, my car was totaled but I was not ready to search for another vehicle. I called and spoke with Markus Bryan. Despite my frustration he was able talk to me about all the benefits of a more affordable vehicle. His professionalism and patience made the difference. I really appreciated working with him. I have to also say that Mr. J.B Horne is also the man. Thanks for working your magic JB.

Martin

Oct 21, 2015

Nice, caring and was not given the run around. Drove 80 miles to buy again from them. Was worth it.

Brian

Oct 18, 2015

After going to 6 different dealerships in the south Atlanta area we found Gerren at Hennessy Morrow to be one of the best!! He listened to our request and responded in the most professional manner. He also followed through after the sale to respond to any questions or concerns. The dealership is clean and well stocked.

Patricia

Oct 17, 2015

Came in for oil change, came out with new vehicle. J B Horne, Rene Scott & Earnest Ousley are awesome people.

Lucius

Oct 17, 2015

Bob Hust the service manager,Is very honest and helpful,I have been coming to hennessy GMC for 10yrs,And they are the best,Antwan has taken great care of both of our Yukon XL,From 2005 to the Present,God bless,Stephen Hennessy his workers are the best,Lucius Clay costumer for life....

Elsie

Oct 16, 2015

I had a very pleasant experience with the Sales person and the Finance person. this was the very first time I bought a car on my own and there were a lot I did not understand but the Sales person made sure that I understood every thing on his end and the finance person took the time and explained every thing I need to know about the finance and gave me good advice. I appreciate them both.

MAZDA BABY

Oct 15, 2015

This group of guys are AWESOME! I told them what I needed and they delivered. Ron stayed in contact letting me know what was going on. His diligence and patience is well above par. Chris and Paul were top notch ROCK STARS in my eyes! They got me in a car I didn't think I could afford. Even the F&I Mgr was very friendly and quick. He got me in and out with a thorough explanation of my contract. I will be back to do business again!

Burnetta

Oct 8, 2015

Everyone was super friendly and eager to help me. Pleasant surprised had washed my car before i picked it up

Floretta

Oct 6, 2015

Greeted after I drove in, told the gentlemen what services I wanted and after a quick hour I was on my home with a smile on my face.

Jackie Moore

Oct 5, 2015

I live in Washington State and the deals were well worth buying in Georgia and shipping it here. Mike Novotny took great care in helping me. I love my 4Runner.

Walter

Oct 2, 2015

Excellent. It took the entire day. Clocked in at 9:22 and out at almost 5:pm. However, All my service work was complete. Had to come back the next day for some adjustments. But got the problem corrected.

Casey

Oct 1, 2015

This was my first visit for an oil change and the price is kind of high I was told I could get one my complimentary one for free but instead of had to pay for it $55 it's a lot to pay

1smith

Oct 1, 2015

Was dreading the whole "car buying" experience. But everyone was fantastic. Ron walked me through the entire process with no stress or problems. Much simpler than when I accompanied my Mom to another dealership last year.

Sandra

Sep 30, 2015

Service fast and complete. People very professional. Price fairly reasonable. I liked the coupon. I got more information about the features on my car which was helpful.

Gary

Sep 30, 2015

I had the pleasure of working with Ron Geraci . He was knowledgeable about the vehicle I was looking at and had a friendly and professional attitude. His customer service skills by far the best I have encountered. He should be employee of the month. On the other hand, your financial manager lacks customer service and seem to be preoccupied when I was trying to engage him in a conversation. He need to take some tips from Ron on customer service

Marion

Sep 28, 2015

I have never had a service rep like Tracy. He knows my dissatisfaction with GM but he still goes above and beyond to give me great customer service. I call no one but him because he truly cares about my issues. Don't get me wrong. I hate GM on all levels except the service rendered at this dealership.

Yvette

Sep 27, 2015

Tracey is awesome! He always has a smile and makes me feel like he cares about me as a customer! He has great customer service skills! I also got a chance to see Bernard! He is the one who got me into my Terrain. He is a a great guy that I enjoy talking to whenever I visit!

Patricia

Sep 25, 2015

Mr. Tracy Rice was professional, kind and honest. The work was done timely and the rental car experience (Enterprise) was phenomenal.

India

Sep 21, 2015

I always receive courteous service at this dealership and have been using them for over 10 years now. I first purchased an MPV from them and now have a Terrain, both service areas were great.

Jami

Sep 18, 2015

Earnest was very helpful and fun. He made good recommendations and when the car I wanted was sold he found me a car I was even happier with. The only downfall was that it was very busy and we had to wait a very long time to get to the paperwork processing. There was only one guy working on final paperwork and he was very nice and efficient but had a long line of people to process.

Shirley

Sep 18, 2015

Overall, it was a wonderful experience talking your sales manager Paul Favorite and working with my sales person Ron Garaci, (your bubbly personality and proficiency was greatly appreciated.) I am enjoying my Buick Encore. Thank you all very much!

davinao

Sep 17, 2015

I am a first time car buyer. I was dreading the process of buying a vehicle. My friend and I were greeted by the salesperson (Marques Griffith). He was very friendly and made me feel at ease immediately. He did a great job helping me narrow down my choice. Once I made my choice we proceeded to the paperwork. He engaged us in delightful conversation which made the time pass and the process seem less painful. Then we went to finance and he was also friendly and kept things light so everything flowed. All in all the crew at Hennessy of Southlake made my first car buying experience a great one. They really set the bar high. I would definitely recommend my friends to buy from Hennessy of Southlake.

Vacreta

Sep 17, 2015

Markus Bryant kept it REAL with me and he knew I was not going to be able to get that Mazda but he made me fall back in love with the very first car I was looking at which was the Buick Verano. He worked hard to get me financed and gave me some great tips on how to get the old stuff off my credit. He made buying my 1st NEW car a great experience. He needs a raise, a bonus or something.

Carolyn Vickers

Sep 10, 2015

Was enjoyable and informative, and I would come back and work with Ron again. Let me take my time in looking at my choices, and took time with me and made me feel as if I were the only customer.

chuck

Sep 8, 2015

Chris O'Keefe was easy to work with once we started talking about same vehicle. I negotiated online and we talked about 2 different cars for awhile. Once we got on the same page, we came to an agreement. He explained LOTS of stuff to my wife, she asks a LOT of questions! However, I did send an email post-purchase and got no response....probably didn't get it. Overall experience was very good.

Elbert

Sep 8, 2015

We were immediately greeted by Gerren who treated us like royalty. He is very knowledgeable and an absolute pleasure to work with.

Adrian

Sep 2, 2015

Gerren Terrell was great and made the overall experience exceptional.. No pressured sales pitches but displayed patience and collaboration in guiding us to our final decision... Financing process was equally smooth and JB answered questions and explained information well.. This is my second purchase from Hennessy! Will be in the market for another purchase in 12 months and will certainly come back to Hennessy...

Dana

Sep 2, 2015

Premises - clean and invitingSales force - friendly and courteousSalesman Gerren - great knowledge of his product and a pleasure to work withManagement staff - very courteous and helpful

Tracey

Aug 31, 2015

My service person, Bob Allen is very thorough and good. I always seem to be in a rush and he makes sure I leave timely.

Gertude

Aug 29, 2015

When I called for service, I was able to bring the car in on the next day. Bob is very professional and has great customer service.

Luis

Aug 26, 2015

Mr. Gerren Terrell was outstanding in every manner. He contacted me as soon as he knew he had the vehicle I wanted and did everything in the process to get things done. If I buy another car I look forward to working with him again.

Bonnie

Aug 26, 2015

Friendly courteous service. Very willing to accommodate. Never felt pressured. I would buy again from you. Great people. Thank you.

CourtneyC

Aug 24, 2015

I purchased a 2016 Mazda 6 here, and the purchasing experience was fantastic. Bernard Hill was my sales person, and he was a pleasure to deal with. He was very patient and sensitive to my needs, and I did not feel pressured into anything. Overall, everyone I encountered here was very pleasant, and I felt welcomed as a guest. I will definitely buy here again, and I am enjoying my new vehicle!

Ms. Jeffrey

Aug 22, 2015

Mr. Cash put me in a vehicle I felt at home in right upon test driving. He's my dealer for life. Thank you!

Stacy Acey

Aug 22, 2015

Eight years ago, I made my first purchase from Hennessy of Southlake. Three years ago, I purchased my eldest son's car from Hennessy with the assistance of the best salesman ever, Mr. Cecil Jones (Top of the day CJ). My youngest son just began his senior year in high school and was in need of a ride. So of course, I returned to Hennessy of Southlake a third time in need of Mr. CJ's assistance. This time, I made the decision to purchase me a vehicle and give my old car to my son. Mr. CJ made every aspect of my car buying experience the best ever. I have always appreciated his abundance of knowledge and the patience, concern and hospitable spirit he shows. I love my Buick LaCrosse, and I say thanks to Mr.CJ and Hennessy of Southlake!! Thanks also to Mr. Matthew Burnsed for his hospitality as well as his hard work resulting in great payment terms and interest rate.

Curtis

Aug 21, 2015

My overall experience at Hennessy Of South Lake was absolutely wonderful. I contacted Mike Novotny on Saturday the 15th of August about a few vehicles i saw on the internet. Mike asked me to come in on Monday and he would be happy to help me find the right vehicle at the right price. So, Mike contacted me Monday morning and told me that he would have a GREAT sales person waiting to help me once i got there. My sales person was Bernard Hill and he was very helpful and knowledgeable on the vehicles that i test drove during my visit on Monday the 17th of August. Bernard also suggested certain vehicles that would fit both my budget and the particular colors & amenities that I desired in my purchase. Once we found the right vehicle that fit my needs the financing process was a breeze and very much easier than I expected it to be..... I would DEFINITELY recommend Mike N., Bernard Hill and Hennessy Of South Lake to anyone that wants an Amazing car buying experience!

Terry

Aug 21, 2015

This is the fourth vehicle I have purchased from Hennessy. The last 2 I purchased from Damon Carter. I was treated like family. I would recommend Hennessy to anyone and tell them to try to get Damon as their sales person.

Bennie

Aug 19, 2015

Wanted a Canyon but no one including Hennessey never had very many in inventory then the prices zoomed. I happen to be on line and reviewed the internet offerings and visited to see if I liked. I did like one and Ernest helped me put together a deal.

Ganelle

Aug 18, 2015

I am very please with your service department. They take care of my every needs on my SUV. I have been coming to Hennessy for 10 years. I don't allow anyone to work on my vehicle but Hennessy.

Niyonu

Aug 17, 2015

It was very fast for a Saturday. I expected to wait because I arrived after 12 but the wait wasn't long at all. The staff was very friendly.

Francisco

Aug 16, 2015

Bob Allen is an outstanding asset to Hennessy. 4 purchased vehicles from Hennessy and seven that Bob and team have serviced for me and my family and we remain 100% satisfied.

Laetitia

Aug 13, 2015

My experience was excellent and I'm very pleased with my purchase, along with my salesman Lamont Rhodes, would recommend dealership to anyone!

Jennifer

Aug 11, 2015

I was driving from Pensacola to Augusta GA from vacation;call the dealership on the phone, they got the truck prep, help me transfer my luggage and I was on my way in two hours

Gilbert Family

Aug 11, 2015

Omar made our day one of the best car buying experiences we have ever had. This dealership really stands by what they sell! If you're not happy, they are not happy. They proved this to us and really took great care of us. We appreciate the professionalism and the family type environment this dealership provides. We were so happy with the car we bought, we bought another one a week later for our daughter. Needless to say she was speechless! Omar, Mike and Hector went above and beyond to make my daughters birthday special. Thanks guys! :) We have bragged to all our friends and will continue to spread our wonderful experience.

Dava

Aug 8, 2015

The experience of purchasing the car was hassle free. Mr. Lucas listen to our wants and needs in what we wanted in a car. Thanks

leb123

Aug 6, 2015

Had never been to Hennessy of Southlake. We decided to stop by to look at Mazda's new CX-5. We found a place to park and were able to look around at our own unpressured pace. At just the right time, Sales Consultant, Kenneth Lucas, walked by and asked if he could help us. We could not have found a better, more friendly person to work with. Breath of fresh air. One thing led to another, and we bought the car. Everyone that we met during the sales process was someone that we would want to do business with again. Someone is hiring good people.

Carlos

Aug 5, 2015

I like the wide selection of cars. I didn't like the fact that my used vehicle purchase already came with electronic problems before I left the lot. Luckily, the warranty the dealership provides took care of the problem. Thumbs up on the dealership provided warranty.

Ruby

Aug 5, 2015

Mr. Damon Carter was very informative and helpful during my visit at Hennessy. I would definitely recommend him to my family and friends.

Artis

Aug 4, 2015

Excellent customer service is a rare commodity during this technological age. Customers are taken for granted and the business representatives feels that they are doing you the customer a favor. However, I did not get that feeling when I arrived at Hennessey of Southlake. I was treated like I was the most important customer to ever walk through the doors for care repair. My serviceman, Tracy Rice is the top of the line. He was excellent! He took the time to cover the need repairs in detail and even discuss other services to protect against future repairs.

Brencilla

Aug 4, 2015

My Service experience was great and as always. I had a few issues that needed to be addressed and they were all done in a matter of a few hours. I appreciate everything they do to ensure I have a safe reliable ride.

John

Aug 4, 2015

Our salesperson, Ron Geraci, was so friendly and knowledgeable about buick. He took his time. It was the first time that we never felt pressured to buy. I highly recommend this dealership and Ron Geraci.

Reynold

Aug 3, 2015

It was an quick visit with no promises about what they will give me if I take the survey, and I don't ever get what they promise.

Lmartin

Aug 1, 2015

Chris O'Keffe was phenomenal. I told him exactly what we could do and he got it done! No haggling, I wasn't there all day, and they even went to my husband to get him to sign versus him taking off work and coming to the dealership. I will be buying my next car here!

Tara

Aug 1, 2015

Markus Bryant was great...really walked me through the vehicle, and explained all of the sales stuff in detail. Very thorough and very pleasant to work with.The reason I'm not giving Hennessey a full five stars is because I felt there was no wiggle room on price when I came into the dealership. Yes, Paul Favorite did send me an email giving me a price on a vehicle I had contacted him about that was $1,000 lower than what was advertised online, but I thought that was just the starting point. Apparently not, because when my husband and I asked for just a little more off to seal the deal, we got a resounding no. I will say that Markus did do his diligence in showing us that we wouldn't find the same vehicle for a better price, but when we asked to talk to Paul directly, we were told no.I bought the vehicle, and am very happy with it. I get that I couldn't negotiate down the price- that's just the way it goes sometimes. But I do think that when a customer asks to speak to the person who originally quoted the price on the vehicle under consideration, you should be able to do that.I'd definitely come to Hennessey again though. Everyone was very friendly and helpful.

Lesha

Jul 31, 2015

Chris Okeffe was wonderful. I have already recommended my sister visit you all and ask for him. My husband is looking to purchase as well and we will be coming back!

Robert

Jul 30, 2015

I have purchase several vehicles doing my life span. Mr Hudson and the remaining members of your team were the most expedient group that I have ever experience. Mr. Hudson was not only knowledgeable about the car but he was also warm, courteous, pleasant, and most of all extremely professional. Because of the excellent treatment of Mr Hudson and the team, My next Buick will be purchase from your dealership. Thank you for a wonderful vehicle.

Barbara Speer

Jul 29, 2015

We purchased a car thru Michael Reyes, who we had no prior experience with. He was extremely helpful while being knowledgeable and professional. At no time did we feel pressured to look at, or purchase a vehicle. He walked us thru the entire process and make sure we were taken care of in a timely manner We would not hesitate to send friends and family to him. He made the experience both fun and exciting.

Tynisha

Jul 27, 2015

Bob was outstanding got me in and took care of my issue. I was thankful I did not have to wait on the repair. He was great and would return to see him.

Shevy

Jul 26, 2015

It was a nice experience. The sales team was very professional and up front. If I need anot her vehicle, I will come back to Hennessey GMC.

Olga

Jul 22, 2015

Customer service is great. Ms. Renee in collision is friendly and made me feel like my vehicle was in good hands.

DAvid Castleberry

Jul 21, 2015

I had been communicating with several dealers via email, looking at a GMC Sierra., communicating with Markus Bryant. When we arrived, he was busy, but had alerted Gerron Terrell that we were coming. Gerron was with us within just a few minutes of arrival. Gerron was juggling another customer or two when we first came in, but lever let us feel forgotten about. He was very knowledgeable about the truck, and was patient with me when I spotted a Special Event truck and wanted to consider it due to lower price and a few extra features. He put it and the other truck nose to nose and gave me all the time I needed to consider both. Never any pressure to "hurry up". He sincerely wanted to make sure I was happy. He was engaged and energetic the entire time. He offered to feed us as we were waiting for the truck to be cleaned and serviced and it had been a long day. We were impressed with the cleanliness of the dealership and appreciated its "upscale" feel. The coffee and waters available were greatly appreciated. We had stopped by the GMC dealership closest to our home this same day and experienced 100% the opposite in every way from what we experienced at Hennessy- which is why we left and headed 30 more minutes up the road. I will gladly recommend to anyone from my area they drive past the other dealership, come to Hennessy and ask for Gerron.

Johnnie

Jul 21, 2015

Bob Hurst and Bob Allen are top notch, very customerservice oriented and care about the people they serve.I have in the years dealing with Hennessy been verysatisfied.

Lady buyer

Jul 20, 2015

On 6/19/2015 I bought a 2012 Buick Regal from Hennessy of Southlake in Jonesboro, Ga. The salesman who made the purchase enjoyable as possible was Cecil Jones known as CJ. As a single woman I had many concerns about buying a used car from a dealership and dealing with a used car salesperson. CJ was very patient in answering all my questions honestly and clearly. He was professional in every respect down to showing me all about the car, even things I did not ask and would have thought of later. Cecil did not push me into a decision, he suggested I think about my choices and let him know. When I came back the next day with a decision he said "If you feel intimidated we will go slow and ask any questions you like". I have recommended CJ to a friend who is in the market for a new car. He was that good in my opinion. Hennessy processed my purchase in an efficient manner. I recommend CJ and Hennessy of Southlake to everyone looking for a great car buying experience.

Heavenly

Jul 20, 2015

Everything was fine......it just took longer than we thought.Guess it was the back up camera...but all in all everything was fine.

Vanessa

Jul 18, 2015

I was greeted warmly by the service attendant who received my car key and showed me to the waiting room. I was happy with the experience. It didn't take too long for my oil change. The waiting room was clean and comfortable.

Carolyn

Jul 17, 2015

I had an excellent experience. The internet sales rep, Chris O'Keefe, was very helpful with facilitating the sale of my new vehicle before I even came into the dealership. The business manager was also very knowledgeable and helpful in assisting me in the finance process. I have purchased new vehicles at other dealerships in the past and I can definitely say that this was the best experience that I have had. Great job!

Wendy

Jul 12, 2015

This is the third vehicle we have purchased from Hennessy Motors and we will keep coming back for years and years. Ron always treats us like family and we appreciate his knowledge and honesty about cars.

Ronald

Jul 10, 2015

Jim in the service department was very helpful and his knowledge of the repairs nneded to be performed was outstanding. I will surley return when my GMC needs any further service. Great job and I am one happy customer thanks to Hennesy GMC.

Francisco

Jul 10, 2015

Bernard Hill and JB Horne are absolutely the best in the business. Bernard showed me the best vehicle purchase experience ever. Mr. Horne is by now is like family. The Hennessy team is the best in the Atlanta area. This is my fourth vehicle and looking forward to doing business in the future. Thank you for your professionalism, customer service, and most of all your outstanding hospitality. Frank Colon

Brenda

Jul 9, 2015

Ernest Ousley and Mr. Horne were excellent professionals and were a pleasure to deal with. We paid too much for the Yukon but the "man behind the curtain" was not willing to agree on my proposed price. Regardless, we are happy with vehicle.

Kesha

Jul 8, 2015

I had a very positive sales experience when I purchased my vehicle from the pre-owned lot in December 2014. I took my car for it's first service appointment and was disappointed. First, the positive: the waiting area is nice. Free wifi, flat screen tvs, mac computers, kids area, free beverages...all the conveniences you need while you wait for your car. Of course since it is the dealership the costs were grossly inflated for general service. I was quoted $900 for a 60K miles service appointment and told him I couldn't afford that now but would have some done now and some at the end of the month when I get paid again. He told me he would perform some of the priority service items and give me the list of what still needed to be done. I ended up paying $360 but when I checked out and asked for the list of things that still needed to be done he gave me another list of $900+ service items! I'm no mathematician, but if I had $360 of service items done, that would only leave me another $600 of services still needed, right? Mind you, nothing was wrong with my car, I was just getting scheduled maintenance. Another issue is my sunroof was not opening and closing properly. I asked him to look at it and he told me he fixed it for me "free of charge" as if he was doing something nice for me but I paid for the protection plan when I bought my vehicle which includes all electronic work. I asked him what was wrong with it and he gave me a complicated answer and made a point to say he wasn't going to charge me for it...wink wink. I know you aren't going to charge me for it sir because I paid for the protection plan. That's a stereotypical car salesman tactic where you make your customer think you are giving them something when you are not and I found it annoying and insulting. The wait time was beyond ridiculous. He asked was I going to wait or come back. I asked when it would be done he said 2 pm. I told him I would call for a ride and come back but I lived about 30 miles away. He said "if you want to wait I'll just knock it out for you now". This was at 10:15 am. At 12:30 he told me they were finished and washing my car. At 1:30, I asked was it ready and was told it was being dried and someone would bring it around. at 2:20 I finally got my car. So I ended up waiting over 4 hours when I could have went home and came back. So I finally get in my car and it won't start. Turns out my 2 hour courtesy car wash ran down my battery. So I had to wait ANOTHER hour for someone to come get my car and charge my battery. Put a fork in me...I'm done at this point. Because of the exceptional service I received when I purchased the car, I drove a long way to have it serviced there thinking I would have the same experienced. I was highly disappointed with my service appointment and will not be returning.

Arthur

Jul 7, 2015

Got a 2014 sierra, found out if I don't use my service before two years, I loose them. January will be two years, as of this date I only have 11,800 miles. Only used two so far.

Jim Woods

Jul 6, 2015

Chris Brown went out of is way to get me the vehicle I wanted AND to accommodate my schedule. That is why I drove from Macon to purchase my vehicle from Hennessey!

Phillip

Jul 6, 2015

Gerren Terrell provided excellent service that made the buying experience pleasant. The finance manager, JB was very thorough and efficient in processing & explaining all of the financial documents. Great Team, I am very pleased with the level of customer service. Excellent Job guys!!

Francisco

Jul 5, 2015

Bob Allen is an outstanding service representative representative. He is the best in the business. Bob alongside the service team make my experience at Hennesy a very pleasant one. Frank

Richard

Jul 1, 2015

Tracy got the ball rolling for my first service on my 2014 GMC truck. I drove in from Snellville expecting a couple of hours wait and walked out after the service in 1.25 hours. Not bad.

Robby P.

Jul 1, 2015

Hennessy Southlake is a fine example of what the car buying experience should be. Ron and Gerren were very helpful without being pushy at all, it truly was a no pressure, straightforward buying experience. Ron even went as far as helping keep our two year old son entertained while we finalized our deal, something I doubt you would be able to get many sales people to do. In the end, we left with feeling of confidence that we made the right choice of car and dealerships.

Larry

Jun 30, 2015

Every time use the service department it's always great service. The advisor always willing to help no matter the vehicle issue maybe.

Catherine

Jun 29, 2015

Battery went bad in a 2014 Verona. Hennessy sent someone to pick up my lease car, replaced the battery and return the car to me. Great customer service.

Bettie Williams

Jun 28, 2015

I would come back and buy another car Thanks Again From Bettie and Diona.

Highly Satisfied

Jun 27, 2015

My wife and I have purchased several cars in our lifetime and when we relocated to the Atlanta area we were a bit overwhelmed by all of the dealerships. We stopped by Hennessy after reviewing their internet comments and Ron Geraci was the first person we met on the lot. Ron is NOT the stereotypical sales person because he listened to our wants and needs then showed us several options. We purchased a car that very day and Ron called the next day to ensure that we were satisfied with our purchase. Today we purchased our third car from Hennessy Auto and Ron was there to help us again. Although it has been a few years since we have seen Ron, he immediately remembered our names and asked about our children. No, there was not a computer in front of him with all of this data, he is just a wonderful person. We started today's purchase talking about both of our families, graduations, new homes, new jobs and even health issues. Yes, we finally discussed cars and Ron sold us a better car with more options that I originally planned on purchasing! Ron is not the only person we have worked with at Hennessy and J. B. Horne, who is the finance guru, is also an amazing addition to their team. J.B. never pressured us to make payments that were out of our reach nor did he try to sell an added warranty that he thought we could not afford. J.B. explains everything about the paperwork then lets the buyer make their own informed decision. We have moved farther away from Hennessy Auto since relocating to Atlanta many years ago but will keep coming back and recommending friends to this outstanding dealership.

James Drake

Jun 25, 2015

, I'm writing this letter on the behave of JB Horne and Ron G. Maybe first I should try to explain my gratitude to both those men. Back in December 2014 I traded in a Fully loaded Buick Verano for a Lacrosse. At the begaining I wasn't all that happy because I didn't have the same in my new Lacrosse. Now mind you I knew I did make an upgrade in automobilies so I had to be content. On the morning of June 16 I was asked if I could come by the sales department be fore they close, I told them sure I'll be by there. Once I arrived the gentlemen wanted to know if I was interested in a car that most if not all the features I had in the Verano I traded in. It took me by surprise and I replied yes if it's affordable. To make a long story short these 2 guys never forgot me or my wants and needs. They were able to put me in another Lacrosse within my price range and with all the extras to accommodate me. I'm not sure if you are the one that supervises the dedicated men, if not please pass it on to their supervisors. For this only with the professional treatment that I get from Bob Allen will always make me a customer of Greenness GMC. This with for ever bring tears to my eyes when I tell other potential customers about the service to expect.

ChrisB.

Jun 25, 2015

The customer service given to me by Gerren Terrell was excellent. Gerren was very helpful in answering my questions about the Acadia. I would strongly recommend this dealership to my friends and family. Again, I appreciate the professional service that I received from Hennessy Buick GMC, Chris Brown

Dissatisfied Customer

Jun 24, 2015

I traveled an hour to get to this place. The agent whom I was scheduled to meet with was no where to be found for about 20 minutes. Then, when he appeared, after looking for the car that I scheduled to test drive, he told me that the car wasn't there. It was a total waste of my time.

Diamonique Evans

Jun 24, 2015

I give the dealership a 5 out of 5 stars ,they are an amazing company with great customer service skills. They made me laugh and smile ,I would even come back up there just to visit without needing anything done to my car. That's how awesome they are.

Christopher

Jun 23, 2015

Great work.reluctance to commit to completion date Within 3 hours of actual completion. Completed collision repair but did not complete other requested work (recall repair). Employees were professional

James

Jun 20, 2015

In the past I've purchased several vehicles from Hennessy Mazda GMC. But when I traded my last vehicle in Dec,2014 the car I did get didn't have all the extras as the one I traded. I did upgrade to a newer model so I took the best I could at the time. Recently I received a call from my regular salesman (Ron G) asking me to come in to the office because they didn't think I was happy with my purchase. I came in and met with Ron and JB Horne. And some how they had a 2015 Buick Lacrosse waiting for me if I wanted to purchase it. I fell in love with it right off. It was the same color as the one I had, just with more accessories. It really bought tears to me eyes for these men to still have my best interest in mind after all this this time. This why Hennessy GMC will always be my dealership and service center. They make customers feel like family and I love this group of Professionals.

Phillip

Jun 20, 2015

This is the second GMC Acadia that I purchased at Hennessy of Southlake. In April 2013 I called the dealership to inquire about the Acadia. I spoke with Gerren Terrell and told him what I was looking for and my price point. He was very thorough in explaining various options and invited me to visit the dealership to view a particular Acadia that met my criteria. Needless to say, I left the dealership that day with that vehicle. I was vey happy & excited because Gerren made the experience painless for me. About a month ago my Acadia was totaled. I called Gerren and told him what happened and that I would need a vehicle in a few weeks after everything was settled. He asked if I wanted to stick with the Acadia and I told him yes. He gave me a rundown of the inventory and stated that he would make sure that I got the vehicle I wanted. I called Gerren today and said I am ready to look, what do you have. He gave me the rundown of available Acadia's. I told him I wanted the same color and style as before. He said I have it, I will get it cleaned up and filled with gas, what time will you be here. I told him around 6:30pm after work. When I arrived, I test drove the vehicle. Gerren explained all the features and how everything worked. We went inside, did the paperwork and I left with the New 2015 GMC Acadia. Gerren told me that the ultimate compliment from a customer is when they come back and that he really appreciated my business. I told him that I appreciate his excellent service and the way he makes me feel that I am his most important customer. By the way, with my first Acadia, every time I was at the dealership for service, Gerren would always make a point to speak and come over and have a conversation. The service department is excellent! Finally, I have to give a shout out to the finance man JB Horne. JB is always on the case and makes it easy. Thanks Gerren for your outstanding service. Thanks JB for your outstanding service.

Clarence

Jun 19, 2015

Great customer service, quick in and out oil change!Lobby area was very clean and comfortable while waiting.Also, was able to check email and respond to work related issues with your mini office computer lab setup in waiting area.

The MBP

Jun 19, 2015

This was my first time purchasing a car from a dealership and I had my guards up to say the least (lol) but my salesmen (Gerren Terrell) made it a very easy process and I was not hassled. He was very professional, clearly explained everything to me and answered any questions I had to ensure I was making the best purchasing decision. It was a fairly quick process and I didn't have to wait long at all (I also came in an hour or so before they closed). Overall, a great experience and I highly recommend this dealership. Also, I love my new car!

Floretta

Jun 19, 2015

With the vehicle getting older there was some recommended services that we needed to get done. All the work was done and even an unexpected problem was taken care of.

Queen

Jun 16, 2015

I had a pleasant car buying experience at Hennessey of Southlake. They had a great selection of quality cars and showed me excellent customer service. Mike Reyes was my sales man and he demonstrated alot of patience with me. I initially had my heart set on a car that I viewed on their website, so it took alot of time to get me to even test drive another car. He let me roam the car lot to take notes so that we could streamline what was most important to me.The finance team worked a miracle as well. I would highly recommend this dealership to anyone, especially if you are shopping with kids. They actually have a gameroom area and playground set to entertain them.

Lambeth

Jun 15, 2015

Absolute best price around with zero sacrifice in service. Made an hour and a half drive for this purchase but would have driven 6+ for the money saved!

military mom

Jun 15, 2015

In spite of the fact we were in the "tight budget" category, Kevin Rainey went above and beyond to ensure that we were able to purchase the car we wanted. We were on a tight time-frame, we were from out of town, my husband was away on business, our out-of-state credit union cut the check wrong, and one of our daughters was very ill. Kevin arranged for the car to be delivered and got us a better rate with their finance department, which saved us a couple of days waiting for a replacement check to be FedExed. The level of service we received exceeds that of any other dealership we've used. What I appreciate as much as that is the pre-sales experience. Kevin showed us what we wanted to see and answered our questions with zero pressure to make a purchase, and without trying to shove something else down our throats. Another positive aspect about this dealership is the pricing. The prices are good, and include everything except the title fee and tax. No surprises. They also had a great extended warranty at a surprisingly low price. The gentleman from the finance department was extremely knowledgeable and helpful, too. When we are ready for our next car, we will be back to see Kevin.

Alfreda

Jun 13, 2015

Friendly service. Bob Allen has been my service rep since I bought my car and have been getting it service. He never has an off day. Always treats me as his customer with the utmost respect, make sure I understand what is going on with my Acadia, and just an all around great guy. I couldn't ask for a better service associate. Thanks Hennessy!!!! And Thank you Bob!!!!!!

John

Jun 12, 2015

Everyone was very nice!! I took my vehicle for a headlamp recall. I called to set up the appointment and the letter said to specifically ask if the part was in stock, so I did and was told he would have to look at the car to see. I set up a 7:00 a.m. appointment and arrived on time. I was taken in immediately and I ask to be notified if the part was not in and I never heard from him. I was patience and never checked on progress until 9:15. Jim immediately did check and let me know. He said they had to take to bumper off and do a lot of intricacy which is what took so long. At nearly 11:00 o'clock my car was ready. Then I was told the part was not in but since the car was here, he checked another recall item which was the steering pump, a $900 fix and I would have to bring the SUV back for the headlamp fix. Now all this is good & bad because I am please for the steering fix and the attention to fix a problem I didn't know about. The bad is that I ask to be informed about the part, was very patience and didn't bug anyone after almost and extra hour wait. So I am pleased and not pleased explaining the 7. I would definitely continue business with you but some things need to be tweaked. Thanks

Marcia

Jun 12, 2015

This was by far the best visit I have had at a dealership, my sales rep and financing rep were awsome and both worked to get me the best deal for the car we truly wanted. I was impressed that i didnt have to settle for something else i got the car that i wanted at an awsome price at a better rate and affordable payments. I think it took about 3 hours over all as opposed to spending half a day at other dealerships and leaving tired and with no vehical. I was highly impressed with everyone. Thank you all for such great service.

Dwayne

Jun 12, 2015

Omar Cash was very professional and made my experience enjoyable. Although there were some issues with getting my vehicle ready, he kept me updated on the progress of the repairs. It is my opinion that your store needs someone more personable handling the loaner car area. Dealing with Mr. Beer was the only downside to my experience.

AWilliams

Jun 4, 2015

Absolutely, hands down, the best dealership I've seen in a LONG time. I found a few great deals on the website and called for information. Cecil (CJ) had the car(s) waiting on me when i arrived. He was pleasant, and above all, respectful! No hassle. He worked hard with Hector and came up with a great deal. CJ went above and beyond when he, himself, checked and aired up my tires before my Hour drive home! Excellent customer service!

Lashonna

Jun 3, 2015

I had a great experience, the finance manager and the sales person was great (Gerren Terrell). They got me a great deal and a beautiful car. I will be back!

Vanessa

Jun 3, 2015

Walked in, asked what it was I needed, I replied oil change and was assisted, I waited approximately 40 minutes and received full service oil change and tire rotation, for less than expected. Ididnt need the coupon I had printed out.

Avis

Jun 2, 2015

Bob Allen my service consultant is one of a kind. No money can cause me to ask for anyone else. I thank God for directing me to GMC. I'm so blessed to be in the GMC family.

AJ Decatur

Jun 2, 2015

Working with Mark was a true delight. He was very courteous and patient in addition to being the consummate professional. Mark was quite diligent in answering all of my questions about the vehicle in general and the process overall. His manner was very calm and congenial. I even told him that this was by far the most wonderful car buying experience I have ever had. I did not even know it could be so easy. Everything he had sent me prior to the visit matched up exactly with the information I completed for the final purchase. I have nothing but high praise for Mark, and I will graciously refer others to him.

Barbara

Jun 1, 2015

Dropped my HHR off on a Wednesday with power steering problem. Gave me a ride home and picked me up on Friday after work was complete. Car is running fine now.

Michael

Jun 1, 2015

Appreciate the courtesy extended by all. Very professional staff. My only concern is length of wait for routine service. Time is important so I always come in around 7: 30 or earlier and so far have always experienced a long wait, at least in my estimation. Otherwise the service department is top notch, that is why I return in spite of the fact that the location is not convenient for me at all.

megank

May 29, 2015

I really appreciated that Hennessy was willing to go all the way to Tennessee to find the exact car I wanted. Gerren Terrell was a great salesman and worked with me through the entire process. He helped me get a fair deal and did not pressure me to buy all the extras. This was a great and easy process.

Tracey

May 28, 2015

My service person, Bob Allen always delivers excellent customer service. I always leave feeling like I received excellent service for a good price.

Cheryl

May 22, 2015

Bob worked very calmly with me as there was a communication mix up on my part. He worked me in and got the job done. I appreciate his patience and understanding

Percy

May 17, 2015

Every was one was friendly, paper work was fast. Clean faciliety Very good place to buy a car. They do all they can to make you happy.

Jerome

May 13, 2015

I had my 60,000 ml service on a truck purchased 3 months ago so let's just say I were not happy being there in the first place !

Tiara

May 12, 2015

Cheis brown has excellent customer service I would love to do business with y'all again! I was frustrated with other car dealerships but I got everything I asked for . Which is a plus without the hassle! Thanks again!

Jeannette

May 12, 2015

This was the best experience that I had in purchasing a vehicle from a dealership in a while. And I will definitely recommend Hennessey southlake.

Michael

May 9, 2015

Tracy in the service department is defiantly a major reason I keep coming back To have my vehicle serviced there. Let's me know of all the problems in a very timely manner and walks me through all the repairs that are needed. He's not pushy and is very in tune with what I can afford and works with me through out the entire process. So nice to see that there still service people out there like Tracy.

Patricia

May 4, 2015

Bob Allen is very pleasant and professional. I always feel like he takes excellent care of my car. I appreciate the shuttle drivers, also. They are very polite and get me back to work quickly.

Charles

Apr 30, 2015

I came to purchase a GMC truck and end up also buying a Mazda. Go figure. My wife and I end up really loving the vehicles though. All's well that ends well.

Courtney

Apr 18, 2015

Once I figured out which car I wanted to get, I got several calls from several dealerships trying to get me to come test drive a Mazda 3. Mark was the only person that never pressured me. He answered all of my questions and even answered questions that I had not yet thought to ask. He is very knowledgeable and friendly and I will highly recommend him to my friends and family. Thank you so much, Mark, for making my first car buying experience wonderful!

A. O'Connor

Apr 18, 2015

This was probably the smoothest car buying experience I have ever had. We already knew what we were looking for. We were placed in the great care of Bernard Hill upon arriving at the Hennessy dealership. He was very professional and courteous. He was able to get us into the vehicle we were looking for in less than 2 hours. JB was also a great part in helping us get in and out in quick order. Overall the whole experience was great. Looking forward to doing business here again!

Tim

Apr 12, 2015

After thoroughly reviewing vehicles and dealerships, I decided to purchase my 2016 Mazda CX-5 Grand Touring from Hennessy Mazda of Southlake. I worked with both Mark Cooper and Bernard Hill and highly recommend both of them. Key items that made this a great experience: Price - Hennessy's competitive vehicle pricing is available on-line for all of their in stock vehicles. You won't find that with any other Mazda dealerships in the Atlanta area. Test Drive - I went on multiple test drives and Mark and Bernard were able to answer all of my questions regarding the CX-5 Grand Touring. Available vehicles - As I wanted a specific vehicle configuration, Mark shared with me not only all the vehicles available at Hennessy, but also those from surrounding dealerships and what was on order from all dealerships. He did everything in his power to ensure I received the exact vehicle that I wanted. I highly recommend Hennessy Mazda and will definitely be back the next time I (or any of my family members) need a new vehicle. Thank you.

matt09m

Apr 11, 2015

After extensive research I had narrowed my search to a couple cars. My top choice was a mazda 3 and this dealer had 17 of them. We got there and Marvin greated us. After we told him what we were looking for he printed us a sheet of all the mazdas with prices and miles and let us look around at our leisure. I liked the hands off approach and the ability to look around on my own. However, when we did need him he was there ready to help and answer any questions. We couldnt find some of the cars because they weren't on the main lot and he did not stop until he found them all for us. He wasn't pushy at all and was very patient as I took my time comparing each car. Once I was serious about one he pulled up the carfax and everything looked great. He honored the internet price no questions asked and even got us a discount on some body work. Matthew from financing was also very helpful and explained everything in as much detail as I needed. Overall this dealership has great prices, helpful staff and a huge selection of vehicles. I am very satisfied with my 2013 mazda 3 I sport and the dealer that I got it from.

seyed taft

Apr 8, 2015

Mike Reyes was very friendly and polite.it was stress free and quick ,I was in and out in 2 hours. I never bought a car that easy. I recommend any time. Great personality.

Lisa Hensley

Apr 7, 2015

I was greeted by Mr Bob Hurst immediately after pulling my vehicle into the servicing department. He was very friendly and professional. In addition, everyone in the service department I had contact with were very attentive to me. I had a very pleasant experience today. It was very refreshing to have that kind of experience regarding my vehicle. Thank you Hennessey.

duckyduck4444

Apr 1, 2015

This dealership was very up front; from the first moment I emailed them about a car to finalizing the purchase of my Mazda 3, Ron was kind, honest, and helpful. Even though we did not use their financing services (we had a loan pre-approved) they were courteous and direct with us. Ron told us about the car, was very nice throughout the test drive, and did not try to make a sale at all - until we asked to proceed. We would definitely go back to this dealership and work with Ron.

Betty buying for daughter

Mar 31, 2015

Marvin Freightman was my salesman, he was honest up front and wanted to help me any way he could. This purchase was for my daughter, he wanted to make sure I had everything I needed and more. I wouldn't change a thing about my experience. We are very satisfied customers.

bandmom

Mar 30, 2015

Mike makes car buying a pleasure! We found the car on the internet we liked and it was just as they advertised. My son loves his new car!

mazdafan

Mar 27, 2015

Chris Brown provided excellent service from beginning to end. He showed me tons of cars til I found exactly what I wanted, and even went over the car after detailing to make sure it was in immaculate condition.

RB

Mar 24, 2015

Gerren Terrell at Hennessy Mazada in Morrow, GA was EXCELLENT & Very Professional!!! From the time I called to the time I left the lot with my new CX-5. He provided quality customer service. He was professional, listened to me (great quality), ensured my car needs were met and satisfied. Once we're in the market for another car, we will be back to give him our business. Henessey you have a TRUE GEM!!

Cheong Lee

Mar 23, 2015

Before making a actual purchase of 2016 CX-5, I researched more than a month to figure out which dealership to go to. Mark Cooper was the one who offered me the best price for all trim levels, even without any incentive offers. I visited there two hours earlier, but Mark Cooper re-organized his time to assist me. From hi to bye, Mark Cooper assisted very friendly and truthfully. It was not a superficial "service" friendly manner, but I really felt that Mark could be one of my friend if I grew up in GA. Along with smooth process, he showed me overall price breakdown before I sign. And there was no hidden price at all. I paid the exact price I was offered and satisfied with Mark Cooper experience. Although there was a minor cosmetic (functional in the future) defect with the car's headlamp, Mark gave me a reasonably acceptable offer to give me a call back for replacement after he contacts field claim department. I really wish I could give Mark ten stars, but five is maximum I can give him in this review. 2016 CX-5 I purchased from Mark Cooper is also a very outstanding car. I've never seen a SUV like this just like Mazda's CX-5 slogan. I would definitely go back to Mark Cooper for my next Mazda vehicle purchase.

Ms. Acklin

Mar 21, 2015

Went to the dealership with full purchase check in hand fom another credit institution. Presented the appropriate documentation ti the salesman. The kept asking for more docs as though what I was submitting was not enough, Finally made it to the finance manager and the numbers did not look like what I had been quoted. When I raised questions I was dismissed as though I was being unreasonable. After the fact, the salesman stated he had added more fes on that he did not inform me about. Please do not be deceived by people actioning as though they are being kind when they are trying to get over on you!

vhayslip

Mar 2, 2015

Mr Rhodes is a great guy. My husband and I walked around the cold car lot (36 degrees) looking for someone to help us. I believe Mr Rhodes might have been heading home but stopped to help. This saved the sale. I am unsure if we would have come back since we saw multiple staff sitting in the warmth of the used sales floor. His kindness and the speedy system in place at the dealership helped us walk out with a very nice 2011 Chevy Malibu. My husband and I are very impressed with his ability to win back a frozen couple looking to buy a car that night. We will be purchasing another car this fall and will come back to see Mr Rhodes again. Mr Horne was great in the financing part of the process. He explained the process wonderfully. We did not feel rushed even though I am sure he needed to get home to his family too. Hennessy of Southlake, please pay attention to these great employees. Vickie Hayslip

GMC Terrain Lover

Feb 25, 2015

Great , fabulous, courteous, wonderful, pleasant kind helpful, not pushy at all.Ron and Chris made me feel like family. the was very Knowledgable and up front.

Sybil Robinson

Jan 28, 2015

My experience at Hennessy Mazda Buick GMC was great. Bernard Hill is an awesome Salesman! He sold me a car 3 years ago and has not missed a year following up with me to see how things were going. Thanks to Bernard, Im back at Hennessey. Thanks Bernard for your excellent customer service!

carman

Oct 28, 2014

I saw some vehicles on your website with prices and I wanted to know the drive out price with all fees. Was told I would have to come in and pick a vehicle before they could tell me that. Seeing as how I picked a vehicle with a vin# on your site, and also the fact that I have bought cars before with this method, I declined to deal with them at this time!!!

James C

Sep 26, 2014

Closed the deal went to get cashiers check got back in 15 min now its $600 more ok $500. Wow whats wrong with you people

Vince Hill

Sep 17, 2014

Tracy is a great Service Mgr. He made my experience very easy, painless, and quick. From the time we spoke on the phone to my leaving the facility, everything he quoted transpired exactly as he said it would.

David M.

Aug 25, 2014

I was shopping for a Mazda for my daughter. Part of this exercise was intended to educate her on the car buying experience. I began my search at Mazda of Roswell but ultimately ran into the typical long drawn out sale process followed by the attempt to "sell" us on purchasing based on MSRP. The young lady we were working with actually tried to convince us that we should pay their price because she and my daughter could be BFF's. This was by far the WORST and most insulting experience I have ever experienced. On the recommendation of a friend I called Hennessy Mazda. Because I live in Cumming and they were in Morrow I negotiated over the phone. I can't tell you how responsive and professional the Sales Manager Paul Favorite and his salesman Mark Cooper were throughout the entire transaction. Not only am I satisfied with the overall deal, Paul and his team demonstrated how a car dealer should operate when selling a car and building a relationship. It was well worth the drive to Morrow.

Jeffrey

Jun 12, 2014

Just wish they would put seat covers on the floors and seats. Had grease on the headrest and on the edge of the door on running board.

Joseph

Jun 10, 2014

Fran was kind and courteous. She informed me every step of the way on what was needed to improve my driving experience and I never felt pressured about anything. I have and will continue to recommend your dealership. Thank you for all your courtesy attention that continues even after our purchase.

Cynthia

Jun 5, 2014

Great experience. Everyone is very professional. Very thorough when relating information about my automobile. Courtesy bus is a wonderful amenity. Fran my service tech is a sweetheart.

Ervin

Jun 5, 2014

Great experience, only thing if your vehicle is in for service could a car wash from the dealer would be greatly appreciated.

Margo

Jun 3, 2014

My service adviser James Agnew was very professional and personable. He took time to explain what was going on with my vehicle in terms that I could understand. He was patient and informative.

James

Jun 2, 2014

I've been coming to Hennessey GMC Mazda for several years and I would'nt trust any other dealer or service with my GM automobile. They does an excellent job at doing what is asked of them and informing me on any other needed repairs and recalls.

David

May 31, 2014

I was looking forward to getting this survey so can tell you how awesome my experience was. James Agnew was my service tech and he is by far the best example of a excellent customer service representative. Others could learn from him. Thank you

Hameed

May 31, 2014

When I couldn't wait to get my recall done because of having my two children with me I was given a loaner car so I could get on with my day. Much appreciated!!

Sylvia

May 23, 2014

salesman was informative, polite and a pleasure to talk to. The office was spacious and clean and I am looking forward to going back to get service for my car.

Yasmine

May 19, 2014

Our experience at Hennessy of Southlake dealership was simply outstanding due to one sales representative in particular - Mr. Gerren Terrell! He went over and beyond to ensure our car buying experience was pleasurable. In addition, there was not a question left unanswered as Mr. Terrell was extremely knowledgeable on the vehicle we purchased. We have never experienced such an exemplary car buying experience ever due to the fantastic customer service we received from Mr. Terrell. This company is truly blessed to have such a magnificent employee representing this company. We will definitely refer any and every one we know to Mr. Gerren Terrell for service!

Linda

May 17, 2014

Loved the way we felt welcomed and respected. NO PRESSURE WHAT SO EVER! Hennessy does it right! We enjoyed working with Ron and John, as they both treated us like family. We'll definitely purchase from Hennessy when it comes time to replace our Buicks.

David

May 15, 2014

the initial visit revealed the truck needed brake service, and on the next visit the repair was done. The staff was attentive and helpful. I was able to continue my work at the dealer at the conference tables near the help desk. The total work was done on time and I was on my way as scheduled.

Cedric

May 15, 2014

It was very rewarding. The Sales Rep Damon Carter did a very find job of explaining the controls during our test drive. Once back at the dealership he guided us through all the preparations to go to the finance room where we purchased our new GMC!

Allen

May 14, 2014

I called to get information regarding my car being serviced. The gentleman Bob Allen was very resourceful and told me what I needed to do. I came in that very same day and met Bob who told me how long the wait was and if I was okay with the time. I said everything was okay with me and he showed me what was available to me such as snack machines and the waiting room that had a TV. The time he told me was key on because I was in and out within that time frame. I was very pleased when I left.

Constance

May 13, 2014

I had a great experience. The staff was professional, helpful and friendly. As a result of this Hennessy experience, I decided to purchase my new 2014 Encore at this dealership!! I am very pleased and thank you.

Kevin G

May 11, 2014

My sales rep was knowledgeable and courteous and answered all of my questions in regards to my purchase of my vehicle. This is my families second time purchasing a vehicle from Hennessy and this was the best experience by far.

Reynold

May 6, 2014

Because of Ron my visit and experience was one I will never forget.Ron was knowledgeable, and very understanding of my needs and wants.I will refer my friends and family to Ron because he makes a difference.

Travie

May 5, 2014

James in the service department was very pleasant and helpful. He kept me abreast of the status of my car and its work at each juncture. The cashier was pleasant. Brad, the GM, was helpful when we ran into a snag. Daniel LaFavor was calm and pleasant as usual. I have and will continue to recommend and refer people to Hennessy

Maxine

Apr 28, 2014

Fran was my service agent and was courteous, informative and clearly explained what needed to be taken care of during my recent service visit. I appreciate the excellent service offered at Hennessey.

Toni

Apr 26, 2014

It was excellent. I was there for an oil chance. I was told originally it would take 1.5 hours. I was finished within an 1 hour. Excellent service thank you.

Marian

Apr 23, 2014

One of my issues was not attended to. And I sat and watched my vehicle after the completion of repair for at least 30 minutes before I finally got tired of waiting for someone to come and get me or possibly call my name over the load speaker and took the initiative to ask if they were done with it.

William

Apr 22, 2014

My experience at Hennessey was great. Fran was my service advisor and everything that she recommended was needed. My initial complaint resulted in the ordering of a part that took about a week to receive. The problem has been resolved and the car is performing as it should.

Latoya

Apr 22, 2014

I drive from decatur to have my truck service here,& I am close to superior Chevrolet but I do not like the service they give me.

David

Apr 18, 2014

My wonderful experience started with James Agnew who made me feel right at home, he took care of all my needs and was always pleasant. Also Rania Miller took care of my collision needs and again excellent customer service. Always smiling and happy to answer any of my questions. I am leaving my old dealership and Making Hennessy my new one!!

Alvin

Apr 18, 2014

In my opinion, as a GM retiree, the service department can make or break a dealership. The Hennessey service department did not disappoint. My service was handled promptly and as promised. I am "GM" proud !

Peter

Apr 18, 2014

Ms. Fran was extremely helpful and courteous. She also kept us informed of the status of our vehicle while it was being serviced.

Anna

Apr 17, 2014

Chris Brown assisted my wife and I with our purchase. Although we were mostly familiar with the vehicle we were purchasing, Chris was knowledgeable with the new features that the vehicle was equipped with and he helped us to understand their operation . Chris catered to our every need and we are very pleased with our purchase. One week after our purchase date, my wife returned the vehicle for the installation of dual headrest DVD, which was included in the purchase of the vehicle. There were a few issues on arrival but Chris assisted and provided all that was promised. We were very pleased with the service on our return as well.

Buffie

Apr 17, 2014

I was very nervous about buying a car. MIKE UGO made me feel comfortable and he even explain the process thoroughly. I will definitely encourage all my family and friends to visit Hennessy

Clarence

Apr 9, 2014

I had a great experience at the dealership, the people were warm and friendly. The internet and TV programs make my visit short.

Betty

Apr 4, 2014

Service has always been excellent. I have been a customer since 1996 and it has always been excellent. My lease will be up next year and I certainly plan to continue my relationship with this dealership and with my salesman, Damon. My service writer, Fran, is very professional and I feel that she has my best interest at heart.

Jourline

Apr 4, 2014

I had to wait for almost 3 hours because of the work being done but the wait was very comfortable. There is access for computers, food and refreshments, free coffee and TV. The personnel were very courteous and knowledgeable.

Brenda

Apr 2, 2014

I scheduled the appointment on line 4 days prior which was not received by the dealer upon my arrival. Nonetheless, Bob took me in and serviced my vehicle. Thank you!!

Kiara

Apr 1, 2014

James worked fast and efficiently, he answered all my questions and made sure I was satisfied before leaving the lot.

Barbara

Mar 30, 2014

I was assisted by James, who had a warm and welcoming smile. I did not wait for my vehicle this time, but I wanted to mention how clean and well decorated everything is. It is a very pleasant and high-end atmosphere--nicely done! I love it!

Tyron

Mar 28, 2014

It was a great experience, prompt and to the point and paper work done in advance made life a lot easier during process

Alonzo

Mar 26, 2014

I like the personal touch feeling like not just a customer but extended family and they get job done right

Daniel

Mar 26, 2014

Fran is very customer oriented. It is apparent she requires a lot of herself to take care of customers. Simply a joy to work with. Her attributes and work ethic should be emulated by her peers.

Alfred

Mar 22, 2014

The professional reception I received from the service advisor after I was told that my emailed reservation was NOT received by Ms. Ramsey, was exceptional. I am concerned that the recalled AIRBAG was NOT resolved during my visit . . . two hours are more than inconvenient for me to make time to visit a dealership - regardless of their welcome - not to mention the danger of an AIRBAG mishap. Further, paying $68 to replace a $4 bulb is reminder why visiting a dealership may not be advisable except for a recall.

Alonzo

Mar 21, 2014

I always deal with james aknew i think thats how u spell his name but anway he makes me feel at home there and he answer my questions and i appreciate. That

Patrick

Mar 20, 2014

Bob Allen/Service Writer and Bob Hurst/Service Manager BOTH are the best in their job - Will always bring our truck to Hennessy to have serviced - We travel well over 50 miles and pass several other GM Dealerships in order to bring our truck in for service

Jessica

Mar 18, 2014

My Husband and I have been looking for a bigger car for our growing family for some time now. We have gone back and forth on what we like and what we need. We finally settled on a GMC Acadia. We were referred by a very close friend of mine who had a wonderful experience at the Hennessy of Southlake location. We worked with Chris Brown and he was a god send. He was very knowledge able and answered the millions of questions that I had. Chris was extremely professional and courteous. I have two children under two and he didnt even bat an eye when they started screaming at the top of their lungs during delivery of the vehicle. I had explained that my baby sitter fell thru and he was very understanding and even helped me with the kids. He would laugh with them, make funny faces and even had a full on conversation with my two year old who many people can barely understand. During our OnStar set up Chris was even courteous enough to step out of the vehicle when I was giving them my personal information, which not many sales people do. I highly recommend you visit Hennessy of Southlake for your new car! They are all wonderful people!!

Terry

Mar 16, 2014

As usual all work was completed completely and with the utmost care to keep me informed of the progress. They even offered to get me a loaner car from Enterprise. I didn't need one so I told Mr. Allen it wasn't necessary. He really did a good job on letting me know the problem and addressing it in a very timely manner. I will continue to do business with Hennessey, as I have in the past. Thank you for the quality of caring people your employ.

Patricia

Mar 12, 2014

Everyone was excellent when I brought my car back into the dealership. I bought my car a month ago and I heard a knocking sound coming from underneath. I was taken car of and didn't have to wait long and the problem was fixed. Thanks guys great job.

Chakia

Mar 12, 2014

The first loaner vechicle they gave me was too small for my family & when I called the tech over my vechicle (Bob), he found me something more comfortable.

Mark

Mar 5, 2014

Omar cash and Brandon bailey made the dealership proud by doing a great job.Blake made the buying part very easy.

Larry

Mar 5, 2014

My name is Cora Walters and I brought the car in for service. I thought everyone was very professional and made sure I knew what was going on with my car, the service was excellent.

Ervin

Mar 3, 2014

Overall my experience was good, sellers was very professional and helpful to my needs. The facility was very clean and comfortable.

Mark

Mar 3, 2014

We enjoyed working with Mark Cooper, but other key players at Hennessey were not easy to work with, and not very friendly. We got a really good deal, and were repeatedly punished for it, with phrases like, "we aren't doing that for them, they're already getting a really good deal." ~ very disappointed.

Annie

Mar 3, 2014

I can bring my car in without worry and I know that they will beat the prices of other places for the same services.

Ivan

Feb 25, 2014

I was very very impressed with your customer waiting area. Your service agent (James) was very accommodating. I was also impressed by the quality of the free car wash which I received. I'm sure that your facilities are comparable to the best in the area.

Cheryl

Feb 24, 2014

Always very caring, professional, informative prompt service, whenever I bring in my vehicle for routine maintenance and car wash services

Stephanie L

Feb 19, 2014

Even though I wasn't able to get the vehicle that I loved, my experience with Danny Lafavor was awesome. I really appreciate the way he explained the functions of the vehicle and he was able to answer all of my questions. He was very patient. Thank you Danny! I want to also thank Mike Brantley for his time and patience with working with me as well. I would highly recommend this dealership due to the GREAT customer service.

Jason

Feb 19, 2014

We got off to a rocky start, I came in, test drove, and started paperwork on a vehicle that was already sold. I was very disappointed. Ron assured me he would find another vehicle for me. A week later he called with a truck that was even better than the first. My buying experience went very smoothly and they even gave me a few discounts to make up for the earlier trouble. The staff was very polite and I will make them my first stop for my next vehicle.

Dustin

Feb 14, 2014

All the work was done correctly and completely, and the staff were courteous and competent. The facility was modern and well - cared for.

Thonda

Feb 9, 2014

All staff encountered directly were courteous, and while waiting for my car to be4 serviced...I observed others being courteous and very professional with other customers. Also when my car was complete I was informed of its status with recommendations for future care inbetween services. Upon check out, the clerk was on the phone as I approached the counter and she politely acknowledged my presence and informed me that she would assist me in a moment. Overrall excellant experience from start to finish.

Martha

Feb 7, 2014

I have all my cars services at Hennessy as I have purchased them there. I now have purchase 6 from this dealership. I am very satisfied with the service I receive there. The customers are treated like family at this Dealership.

james the cadi man

Feb 3, 2014

I found the vehicle on Cars.com. I then sent several emails and asked about my trade. I sent them pictures and a vehicle description worksheet and they gave me a great price. The vehicle I purchased had a few defects that were quickly addressed. Mr. Hitchhock answered all my questions and Rene Scott sealed the deal. I also dealt with the sales manager Hector and he was very helpful as well. I will do business there in the future. I read previous negative reviews about problems with the vehicle after the sale and I can say that they addressed any problem that I had. I did this during the 3 day review period. They replaced a tire, the windshield seal was repaired, and the passenger tail light assembly was replaced with no questions asked.

Arthur

Feb 3, 2014

I bought a GMC pick up. It was ready and delivered on time. The price was fair. the process was simple. there was some pressure to finance there. I chose to pay cash.

Kurt

Feb 2, 2014

It was a wonderful experience dealing with the staff of Hennessey Southlake.Great job Damon Carter and Ron Geraci...U guys are the bomb ,would recommend you to any and everyone i know...2thumps one....splendid job ...can't say enough..keep up the excellent work staff at Hennessey Southlake..

Ganelle

Feb 1, 2014

I am always pleased with Hennessey when I am in for service. Bob Allen always greet me with a smile. He is concern about my Envoy XUV when I tell him something is wrong. He check out what I have told and he lets me know what need to be done. I feel special.

Tracey

Jan 31, 2014

My service experiance was good. My service person Bob Allen was extremely helpful and kept me updated on the time of my service as I waited in the lounge.

Patricia

Jan 31, 2014

I originally purchased my car at Hennessy and have had all my service done there. I continue to return because I'm always 100% satisfied. Bob Allen, my service contact, is excellent. He explains the required service, makes sure I have transportation, and always takes the time to answer my questions. I feel very confident that I receive the best possible service.

georgeusedcar

Jan 30, 2014

TYPICAL, HORRIBLE "CAR SALESMAN" EXPERIENCE! This place is why car dealership stereotypes exist! Will NOT return and cannot recommend. Customer service after the sale is non-existent! Purchased my car here and everything was fine until after the deal was closed. Wish I had gone to a dealership where the customer is actually valued after they already have your money. Had to have service after the sale and you would have thought I never even bought my car here. Repairs were not complete and I could have done a better job myself. I honestly can't say it enough...GO SOMEWHERE THAT CARES ABOUT THEIR CUSTOMERS! If I could, I would give them 0 stars. Found the car on Cars.com...wish I would have looked at other dealerships! This is a big purchase - look around, find a dealership who cares.

Barbara

Jan 29, 2014

I took my car in for it's first oil change with plans to roll on Saturday to Savannah. The guys did a great job and the car rolled beautifully.

Herman

Jan 29, 2014

I was completely satisfied with my experience at Hennessey and Jefrey Lewia was fantastic. He stayed with us every step of the way and made sure we were completely comfortable with our new vehicle before we left the dealership.

Alvin

Jan 28, 2014

I came in for the recall on my GMC Sierra truck. It took maybe 15-20 minutes and I was out. Did not hurt my day. Good job !

Unhappy Customer

Jan 6, 2014

Worst ever! I have purchased at least 15-20 vehicles and this is by far the worst experience from beginning to end. It started with the salesman who did not know anything about the vehicle. He was very polite and tried his best to be honest and keep my business but didn't appear very experienced. Next came the arrogant finance guy who offered me this ridiculous interest rate. When i told him that i knew my credit score and that his rate was non-sense his response was "Do i want the car or not?" After a short dialouge he asked what i thought my rate should be, after giving him a minimum rate his response was "I can do that". Wow I thought to myself "What a rip-off". I asked for my salesman and asked him to leave the room. After speaking with my salesman i decided that i would think about it overnight but would not deal with same finance guy. At this point I probably should have taken my business eleswhere but i really liked the car and was having trouble finding that particular model, interior/exterior color and features that i wanted. The next morning i applied for financing through my credit union which approved me with an even better rate. When the dealership called i informed them that i would be purchasing the car but would be financing through my credit union. When i got to the dealership the finance manager offered me an even better rate then the credit union, again i thought "Wow" and couldn't help but think why wasn't this offered in the very beginning? After completing the purchase i asked the salesman if he could put some gas in the car because the gas light was on and he said they did not put gas in cars because of the high volume of cars they sold. The next day one of the headlights went out. After some back and fourth conversation they elected to replace the headlight. When i bought the car to them i was told that i would have to leave it overnight because it would have to be taken to the actual maker dealership for replacement. Overnight turned into 5 days and when it was returned another part was broken and the light was not installed properly which led me to believe it was not done by the maker dealership. They took the car back stating it would be about 30 minutes but that turned into 4 hours. Because they refused to give me a loaner i was forced to sit at the dearlership and wait. When the car was returned they said the broken part was broken when they received it . They argued that until i showed them pictures i had taken prior to purchasing the car. The new part was ordered and replaced and now i have one super bright headlight and one not so bright because a cheaper quality light was used to replace the burned out one something the actual dealership would not have done. Most of the salesman appear to be pretty good people but outside of that watch out. Of course there was more but i'll stop here... BEWARE!!!

Mitchum

Dec 30, 2013

Bumper repair on my 96 GMC Truck looks Great, the color matched up was perfect. Tony and all his crew were very helpful in this whole process. Thanks !

Sharon

Dec 27, 2013

I went in for an oil change and had forgotten about the recall for the coolant system but the guys checked everything out and did an awesome job!

Anna

Dec 20, 2013

My experience was superb. Bob took great care of my car and made sure I was comfortable during my wait and also accommodated me with a loaner car during the service time.

Spartan

Oct 23, 2013

The inventory with dealer is very nice. Had good number of choice to choose to buy a car. Had good maintenance of the inventory

Lee K

Oct 22, 2013

Everyone involved went above and beyond the call of duty. From my salesperson, Omar Cash, to the finance, JB Horne, to the sales managers, Hector Forkel and Brad Sales, I was very happy and I will be back for any future needs I might have.

Bigfish

Oct 13, 2013

After contacting the sales team for an online vehicle ad I spent hours and days just to get simple answers about vehicle etc. After giving them my info and waiting days with no response or return phone calls I was told the vehicle sold. I have never worked with car salesman that had no knowledge of the buying process. I would not recommend this dealership to anyone. Buyer beware.

Thomas Wise

Sep 10, 2013

John Allen is great. Kept me up to date with my purchase via e-mails and then the day it arrived, was very laid back and made the whole process feel pleasant and comfortable. Would highly recommend both Hennessy and John Allen. Service dept was also great getting running boards on and headrest DVD's in place same day to surprise the wife with the new car. Couldn't be happier.

ang9724

Sep 9, 2013

Service is always greater than expected. I came in without an appointment on a Friday morning, dropped my car off and within a couple of hours they were finished with all my requests and even washed my car for me! I love Hennessy's service department!

ABLOOM

Sep 9, 2013

It is always a good experience when I go to Hennessey, great staff, beautiful waiting area, clean and professional.

GMC Terrain owner

Sep 7, 2013

I always receive excellent service when I come to Hennessy.

T. Taylor

Aug 16, 2013

The salespeople were very friendly and very transparent with pricing. Great customer service. Our experience was wonderful!

Karen

Aug 9, 2013

If our son had not used the internet to buy cars before I never would have even thought this was something we would do. The experience was a good one I am glad to say. We are in Michigan and the dealer is in Georgia and they had several ideas for us to take delivery. Our son lives in TN. and will be going to pick the car up for us and we excited to see our car. Thanks to Jim Hitchcock of Hennessy GMC for all his help.

2013 Verano!

Aug 1, 2013

Thanks to Mr. Cash and Mr. Bailey along with the entire staff from beginning to end, my experience at Hennessy of Southlake was outstanding. They made my buying experience seem flawless, and I was able to leave with a new 2013 vehicle that I am enjoying very much within a few hours. Thank you Hennessy of Southlake!

Beverly

Jul 19, 2013

My experience was friendly and short. My salesman, Bernard Hill helps me in a most timely and professional manner.

2013 OWNER

Jul 2, 2013

This was the best car shopping experience I've ever had....in 5 yrs I'll be back!

AVIS PICKETT

Jun 4, 2013

My sevice manager Bob Allen is the best!!!!!!! He has excellent customer service skills and his professionalism is priceless. I'm honored to have him as my service manager. I'm so blessed to be a part of the GMC family....Thanks Hennessey for having a priceless gem (Bob Allen).

Hawkeye

May 22, 2013

I have purchased nine cars over the last thirty years. The most recent purchase, from Hennessy Buick, was by far the best experience. Theirs was the lowest price of all the dealers I shopped with, even without negotiations, and they found exactly the car that I wanted. Once I went in to the dealership, the paperwork and delivery took less than an hour. The routine and few other repair service visits over the last two years have also been good experiences --they really do their best to take care of their customers by providing fast service and honest assessments of what does and does not need to be done to the cars. (The recently updated showrooms and service departments are also really nice!!)

Pastor Don

Apr 28, 2013

I've never purchased a vehicle long-distance before, and was a bit apprehensive about doing so. I found just the identical vehicle and price range we were searching for to replace a vehicle that my mom had totaled in an accident at Hennessy. From the first contact throughout the entire process Mike Novotny was excellent in fielding all my many questions by way of emails and calls. He thoroughly explained the process, he then FedEx'd all the paperwork overnight to reduce the time upon arrival and met me at the airport when I flew in to take possession of the vehicle. Upon arrival at the dealership it took less than an hour to view, drive, and complete the entire process. Kudos to Mike for making a nerve wracking experience less stressful!

Ms Avis Pickett

Apr 17, 2013

I am so fortunate to be apart of the GMC family. I can honestly say that my service manager Bob Allen goes up and beyond to make sure that we are taken care of withhis expertise and professionalism. There has never been a time that I have called him with a concern about my Yukon that he have put me off. I love my GMC family.

Dinah

Mar 20, 2013

I recommend this place to anyone needing to purchase a car or service.

Jack

Mar 9, 2013

Staff was very professional and helpful, especially our salesman Gerren. He went the extra mile to help us with our new vehicles and followed up with us the following week. Exceptional young man.

Nate Wesley

Mar 7, 2013

Our church was looking for a passenger van. Although we didn't end up buying from Hennessy, their response to our Cars.com inquiry was very prompt and helpful--I was half expecting it to be ignored, but I got a callback just an hour after using the 'contact/email us' option on Cars.com. The salesman did enough research to tell us how much we'd pay for a certain model plus taxes and fees, as this was a decision to be made amongst several people. If we hadn't found a similar van closer to South Alabama, I'm sure we'd have done business here.

CLScammon

Mar 6, 2013

Great service on every visit! Great srvice advisor and super technicians.

Sterling

Feb 23, 2013

Damon Carter made my car buying experience stress free. He was very informative and knowledgeable of the product. I will ask for him on my next purchase.

MullisAC

Feb 7, 2013

I traded in my Honda CRV and bought a 2014 Mazda CX-5. My sales person was John Allen. Being a Saturday I was told that my money from the Trade In would not be available until Monday which was understandable. On Monday my son went out of his way to return the 2nd key we had for the Honda. On Wednesday when I contacted John the salesperson about the refund from my trade in he said that they had sent the whole amount to Honda and that Honda would cut me a check after deducting the payoff amount. He said it was sent to Honda electronically. Today is Thursday, Feb. 7, 2013. I called Honda and was told that they had not received any payoff as yet. Such blatant lies and deceit - it is people like these that make it hard for us to trust anyone. These are the kind that destroy our trust in the human kind. John Allen even displays a picture of his granddaughters to make us break the ice. I am looking for my refund so I can help another human being with some funds. And these guys are putting me through the ringer to get my money back. What a shame!!!!!

FirstTimeBuyer

Feb 5, 2013

Wow. Just wow! I worked with Markus when I was shopping around for a Mazda 3. I was looking at 3 different dealerships. Markus had the most competitive price for my car. Unfortunately, it was not in the color I wanted (I am picky). So, I thought he would just say "I'm sorry, I wish we could have helped". Nope. Markus kept trying to find me a great deal. He kept working with me and would work with me via text and email as I work most days and cannot talk on the phone. He was amazing and made my experience with Hennessy Mazda so delightful! Unfortunately, I could not purchase a vehicle from him as some of the features on the car were not what I wanted. BUT! If I could have found what I wanted with him, I would have bought from him in an instant! (I was looking for a quickly ending model year car, 2012).

LJBARNHART

Jan 9, 2013

I LOVE THE NO HAGGLE, BEST PRICE UP FRONT APPROACH. HOWEVER I WISH THEY WOULD ADVERTISE THEIR BUYERS FEE IN THE LISTED PRICE. STILL A GREAT PRICE.

World Traveller

Dec 6, 2012

Was sold a 2012 at a price that was based on the fact that the car had not been wrecked. At the time of purchase I even asked Ron Gerassi about the bumper looking slightly darker and asked if it had been in a wreck and he said, "no". He said that it was not uncommon for the bumper to look different as it was made out of plastic while the car was made of metal. Being that they were the experts, it was dusk and the car was under their lights I believed him. Boy was I wrong to trust him (them), because I just recently, less than a month after buying the car, found out that not only had the bumper been painted, but their was apparent body (bondo) work done to the right rear fender. The body guy was able to tell because whoever did the repair did not do a quality job and buff out the lines. When I contacted Carl Moses, the manager, he pretty much could care less and said that the car Fax was clean. Therefore, if you find yourself dealing with these guys be weary as they will pamper you on the front end, but will care less about you once the sale is made.

Mazda3

Dec 3, 2012

Hennessy Mazda Buick is good place to buy a car. They have good customer service and good price.

chevyboy

Dec 3, 2012

This is how car buying should be. Clean cars priced right with no pressure sales people who were actually nice to talk to. A week after buying my van I went with a friend to a local dealer to browse and I could not believe the difference. This is the only place to shop.

Surprise for Mom

Nov 30, 2012

Worked my sale through the internet sales dept - what a great experience! My salesman - Markus Bryant - was great! I was very impressed with his customer service skills and the great price he quoted me, and this was just our first contact. He was able to find the car I wanted with the specs I wanted. The vehicle was a surprise purchase for my mom; so, when it came time to purchase and pick the vehicle up, he had it out front ready for delivery. This made the surprise for mom that much more memorable and her reaction - priceless! Thanks Markus, and thanks Hennessy Mazda.

tomw9300

Nov 27, 2012

I saw a vehicle a vehicle on line and went to see it. Roy Fuller was very knowledgeable, courteous and professional. There was no high pressure. He answered all of my questions. He never asked if I was ready to buy. I had to tell him that was the vehicle I wanted. The deal was quick and easy. In less than 2 hours, I was driving off of the lot

Hayuesen

Nov 27, 2012

After researching the market, we decided to purchase a certified 2012 Mazda5 from Hennessey Mazda. Althought it was a two hour trip, the staff was courteous, the process quick, the selection was good and the salesman (Marvin) accomodating. We got a good deal on the car, a good price for our trade in and a good finance rate. Marvin was flexible and helpful. We would recommend Hennessey to others.

AshRenae

Nov 27, 2012

Although they refused to go down at all, I am very happy with my purchase. I LOVE my new car, and the buying process was very easy. Deff will be a returning customer!

Chevy all the way

Nov 23, 2012

Great customer service and facilities were good. Offered us drinks/snacks and even had a playground for the kids. Cleaned the car very well before we got it. The only reason I would not give an overall excellent rating is because even though we were pre-approved and they had spoken to the our credit union, they would not let us take the car home the same day. We had to come back the next day with the check before releasing the car. The sales man said he would have brought the car out to us but it was still a pain not to have gotten it the first day we went out; otherwise, great experience.

New Charger Lover

Nov 12, 2012

My husband and I had a fast, smooth and easy buying experience at Hennessy! The staff was wonderful from Marvin to Damon to Henry! There is nothing more than we could have asked for to make our experience any better. Also, I love the fact that you guys have a playground for the kids! What a thoughtful idea.

Worth the wait

Nov 12, 2012

We researched vehicles for a year and each time Hennessy came out on top. Lowest prices for mileage, Year, and condition.

Suburban Hunter

Nov 6, 2012

This was by far the best car buying experience for our family. Very professional staff and the time to complete the transaction far exceeded my expectations. We will be returning for our next purchase in January.

Soccer mom

Nov 2, 2012

We searched online for a Chevy Traverse and happened to find that the best selection and prices were at Hennessy. We happen to know the sales manager, so we felt comfortable traveling from Nashville to buy a used car. The whole experience was great. LOVE my new-to-me car! Thank you to Chris and Omar for taking such great care of us!

Dorrie

Nov 2, 2012

I specifically visited this dealership due to a used car I found on their website. it was exactly as represented online. I paid cash and it was a relatively painless process.

Sonata

Nov 1, 2012

Great experience, Omar Cash was an awesome salesperson.

Michael

Nov 1, 2012

I had been lloking at Buicks for a few months and finally decided to trade in my current lease for a Buick Verano. I was looking at the inventory when salesperson Gerren Terrell came up to help me. He informed me that Hennessy had special offers that I did not know about which was great. I told him exactly what I wanted and he found my new car in no time! We went for a test a drive during which he showed me all the great features of the Verano...after that I was completely sold. The trade in and purchase process was smooth and I have been pleased with the follow up calls and emails to make sure that everything is going well.

Beauty

Oct 31, 2012

The Sellers and Finance Dept. really went an extra mile for us. It was a great experience. I will use them again in the near future.

MReynolds452

Oct 31, 2012

This is my 2nd purchase from Hennessy and I must say I was a pain, well not a pain but I was very selective about what I wanted both times. I reviewed the cars online, and each time I had a question or concern I called. Mr. Roy Fuller was my salesman and he was extremely patient each and every call. He also made it his business to call me everyday to see if I had any concerns or questions. There was no pressure for an immediate sale or no pressure to make me buy the first car I saw. As a matter of fact I did not buy my first choice or my second choice. But I did buy the best choice. I am extremely happy and could not had done it without the help of Mr. Fuller. I'm looking forward to my next purchase from Hennessy, so are my neice and my daughter. I reccommend this site to anyone who loves to compare prices as much as I do. And might I add I have to drive 6 or more hours just to pick up my vehicle. Mary H Reynolds

Riding Out

Oct 30, 2012

I have purchased a lot of cars but have never been treated as nice as I was treated at Hennessy. I had looked and compared prices at other dealers but I can honestly say no one beat the price I got at Hennessy . I'm loving my convertible camaro and hats go off to my salesman Roy Fuller very professional and made it a wonderful experience . Mr. Scott in finance was very helpful and was willing to beat the financing my credit union had approved for me. Loving my car can't wait to next summer to really get a chance to enjoy it.

LEAPSKICKS

Oct 28, 2012

FIRST SALESMAN WAS NOT FEELING GOOD BUT,HE TURNED US OVER TO ANOTHER SALESMAN , HE DID HIS BEST TO GET US THROUGH THE PROCESS ASAP. OUR OVER ALL EXPERINCE WAS VEY GOOD WE ARE HAPPY WITH OUR MAZDA CX9 AND WE WILL USE HENNESSY AGAIN.

craig78

Oct 24, 2012

Hector, my sales person, was friendly and helpful. I love my Avalanche, now i have plenty of room for all those soccer games.. Thanks guys.. I will be back when I want another vehicle, and recommending you guys to my friends.

KRICH

Oct 22, 2012

CJ great job thanx for taking care of AR she is very happy with her Mazda

M. Clarke

Oct 22, 2012

We purchased a new 2012 GMC Terrain from Hennessy. We used USAA car buying service to get a best price on the particular Terrain we had our heart set on. The price we were offered proved to be the best in the market. We compared our pre-approved financing with our bank to the GMC financing offer and discovered we would save approximately $4000.00 over the life of the financing if we went forward with GMC financing. I was able to pre-qualify on-line prior to getting to the dealership. Everything from price, financing, etc. was completed prior to my arrival. All we had to do was walk in sign documents and be treated like rock stars from the entire team at Hennessy. Most of all, we have to recognize our sales person, Bruce who came in on his day off and followed up with us a week later to make sure we were taken care of. This was the most no-hassle no-pressure experience we have ever had. Everyone there worked as a team and exceeded our expectations.

Luxury Vehicle Expert

Oct 17, 2012

Mike Novotny was my sales man and everything he promised me on the phone happened once I reached the dealership. The financial portion of the deal went extremely well. I like the fact that they beat the rate offered by my credit union just to keep my business. Great experience overall and I will definitely recommend them to family and friends.

flygirl

Oct 14, 2012

No pressure and everyone there seems genuinely out to make sure you are happy with your choices and give good advice.

new buyer

Oct 6, 2012

great company seen a collarado on there web site ,all it took was a quick call to larry bass the salesman there and i drove down got the car .no high preasure sales tacticts very friendly staff would recomend them to anyone

Internet Car Buyer

Oct 1, 2012

I just completed a fly and ride purchase from Hennessy Mazda and couldn't be happier. About 3 emails and a couple of text messages was all it took to do the deal with Damon Carter. Damon emailed me the sales order so I knew all the charges ahead of time. Calvin met me at the ATL baggage claim and within minutes I was at the dealer. A quick test ride of the vehicle and JB had all the paperwork. Within 1 1/2 hours from landing I was driving home in my new Mazda3 (and averaging 42.3mpg!). Perfect!!! It can be uneasy dealing with folks who are hundreds of miles away, but the good people at Hennessy put my fears to rest early on. If you are looking for a great deal on the car you want and not what your local dealer has on the lot, then do a search of Hennessy's inventory and call Damon.

Realness

May 2, 2012

This has been the absolute WORSE car buying experience I have ever gone through. My salesman was nice and courteous but the buying/finance portion was a complete catastrophy. Departments do not communicate with each other and will leave the consumer in the dark about what is going on. You will wait for hours, have to make multiple telephone calls, and probably have to go back to this dealer to receive any type of resolution. Do not and I say DO NOT waste your time at this dealer. You will fully regret it!!!

magnum

Apr 24, 2012

I am compelled to place a review because of some of the negative responses I have read here. I purchased a 2004 Ford F-350 in the summer of 2011 from Cecil Jones in the Used Car Dept. This guy went overboard in trying to please me and spent hours helping me and going over my vehicle requirements. He even took me to the repair shop where they had some trade in trucks that were being repaired of any mechanical defects that Hennessy found after taking them in on trade. Cecil didn't push my decision to buy. Like all buyers I went vehicle shopping with my guard up. But, this used vehicle salesman did everything he could to get the price down where I wanted it. I had already talked him down below the internet advertised price and when I kept dickering past his authority, I talked with the used care manager himself. He came down even more and the price was well below the advertised price and a money saving deal for me. This older truck was clean, low mileage and was serviced ready to go. It is still running well today, which is April 24 of 2012. I recommend buying from Hennessy and Cecil Jones to anyone looking for a reliable vehicle. This definitely is a reputable dealer who sells quality vehicles with the idea in mind of getting your business again later on. By the way, I drove a 100 miles one way to buy this vehicle. It was worth the drive. I couldn't finds anything close to this quality, the low mileage, and the price in my area of Georgia. Since my purchase they send me specials on maintenance items for my vehicle through the email because I bought there. I unfortunately can't take advantage of that because of the driving distance, but it is appreciated anyway. I recommend Hennessy to everyone.

4WD enthusiast

Mar 5, 2012

Don't expect anything other than the minimum it takes for them to sell you a car. The vehicle I purchased wasn't in as good of condition as advertised. The salesman told me he did a thorough walk around and convinced me to drive 5 hours only to find scratches, dents, and wear that could easily be seen. When they tell you you're getting replacement floor mats, don't expect anything other than the cheapest mat available on the market. I bought the vehicle only because of it's low mileage, nothing else.

unknown

Feb 19, 2012

Managers of sales and service are customer oriented,ethical personnel,

Humble shopper

Feb 7, 2012

Had a great sales guy try to work on my behalf, feel like I could have gotten what I wanted if no one else wanted the One vehilce in the world that I was soooooo attracted to.

#1 Car Buyer

Sep 5, 2011

I purchased my 2010 Lexus RX350 from this dealer.. As soon as I arrived I was greeted at the truck I was looking at and the sales person bought me the key and we were off to a test drive.. The employees treated me as I was family. I will be back to purchase my business fleet.

IMOVEU

Jul 10, 2011

Daddy bought a used truck more than 10 years ago and its still going strong! We drive thru just to look at the varied selection. They never hassle me nor do they pressure me to buy anything they just wave and we look at the deals on the lot. When I search online for just about any used car their prices are the best. By now you would think I work there but nope...

Lexus Rider

Jun 5, 2011

I purchased my 2008 Lexus RX 350 from this company and the service was so great I even came back to buy a 2011 Mazda 6 from them. The employees makes you feel at home when you come in. At most dealers now-a-days you have to look for them but as soon as I got out my car and started looking at the Lexus the salesman arrived with the key and we went on a test drive.

Unhappy Customer

May 23, 2011

I was not please because when the dealer say that can work a deal that means to me that no matter what the sticker price is that they should be willing to make a sell and make the customer happy. But that's a sales person for you always focus on that commission.

Mark130

May 20, 2011

I drove four hours to Atlanta to pick up a car advertised on website as RWD and when I got there it was AWD. I spoke with a salesman several times on the phone and he never mentioned that the car was AWD and not RWD. I got no more than a "sorry" that I wasted 8 hrs. and $100 gas. SHODDY!