Used Cars for Sale at Herb Chambers Cadillac, Maserati, Alfa Romeo of Warwick in Warwwick, RI

WBP

May 2, 2016

I ambled into the used car dealer showroom with little expectation and was met by Roberto De La Rosa. My preferred auto was a 2013/14 Mercedes C Class. But before we started looking for the Mercedes I found and noted a used caddy that looked lovely and could fit my budget. Then Roberto helped me look for the right Mercedes on the web. We found several but none that excited me either with color, mileage, intangibles or price. Then we came across a 2013 model with a unique brown color, fully loaded, 20,000 miles and a fair price; bingo! The car was in Boston at the Herb Chambers Mercedes-Benz dealership. Roberto called and the car was available. Roberto got me in touch with the sales department where I arranged to travel the 70 miles the next day. The car and everything about it turned out to be perfect for my wants and a real gem that looked like it had never been driven. During the sales process Roberto kept in touch with offers to help as needed. What stood out about Roberto was his grasp of my vision and his steady focus on achieving that vision. Along the way he asked the right questions and offered information vital to my process. And, when I asked he gave me his opinion. His demeanor was attentive, responsive and low key; qualities I value. At no time did I feel like he was trying to sell me something; an invaluable ingredient for a person in sales. What he did was always in service of me, the prospect. And, he is first, a gentleman.Wayne B Peacock, East Greenwich, RI

Cadillac

Apr 25, 2016

My husband and I would like to thank Roberto de la rosa for assisting us with the purchase of our new Cadillac. He made our purchase very smooth and pleasant he found the perfect vehicle for us. This was a great experience thanks to Roberto

Edmar

Apr 19, 2016

I recently purchased a 2016 SRX. While browsing the showroom a sales associate asked if I needed nay help or have any questions. Upon talking for a few minutes the associate, whose name is Natalie, answered all my questions to my complete satisfaction. She is knowledgeable about the product and is very pleasant to talk to. All in all I can say I had a very pleasant experience and wouldn't hesitate to recommend the dealership to friends.

Rich

Apr 6, 2016

I would like to give a Big Shout Out To Roberto, Jackie, & Lauren!!Roberto is so much more than a good Sales Consultant, he is now a friend!Jackie was Super! She asked all the right questions and tailored an extended warrantee to fit my needs and budget!! Thanks Jackie!!Lauren is Awesome! She answered all my questions and concerns via phone & email and when I arrived at the dealership (from Boston) she introduced me to Roberto! In the future weather I decide to purchase a Cadillac or any other vehicle I will be back!!Thanx, Rich

ClassyG111

Mar 30, 2016

I am extremely impressed with the customer service at Herb Chambers of Warwick. Roberto was so helpful through the whole process! I would highly recommend!!!

Nicole Almeida

Mar 24, 2016

To start, 2nd car purchased from Herb Chambers! Also great prices and staff! Wouldnt go elsewhere! Michael Pacheco and Neilo Ferreira worked as a great team in finding me a suitable car at an affordable price! Very professional, friendly and patient! All questions answered and very pleased! If looking for guidense, professional opinions and want to be led in the right direction Michael Pacheco is the guy to see! Couldn't be happier with my decision!! Like i said HIGHLY RECOMMENDED!!! THANK YOU AGAIN!

Leon

Mar 4, 2016

Mike Pacheco was an awesome salesman. He took great care of me, very easy to work with. Paul Nischo was very professional and worked hard to get us the best rate and he did !! It was the best car shopping experience I have ever experienced and I have been buying cars for 40 years. I highly recommend Mike,Paul and the entire team at Herb Chambers.

skabonum

Feb 28, 2016

Roberto went out of his way to make sure my vehicle was perfect! I would definitely do business with him again! Great work all the way around!

lms032205

Feb 26, 2016

It was an absolute pleasure working with Natalie! She was completely professional and went above and beyond to make ensure the vehicle was the right fit. Very thorough! Thanks again Naltalie.

Jaz

Feb 24, 2016

Natalie Simoneas did a great job with us and we are so happy with her. She is so nices and friendly. She did everything to help us.

deloureiro

Feb 1, 2016

Update on this.....I had to lower the review to one star because I couldn't do zero. I still say that Harold was great. But, in addition to the bumper mentioned below, I noticed that the rear defrost on the car wasn't working. I called saying I didn't think it was working - pretty soon after I bought the car,.......but, thinking that it was Herb Chambers and they stand behind their products, I said I would make sure.....I confirmed and eventually got it fixed. $300. (At this point, I hadn't even received the $100.....still haven't). I called and told them that I paid. crickets. Had to call several times. They finally agreed to $200 of the $500 I had to shell out.In summary. If you want a car that NEEDS $500 in work and you want to deal with a company generous enough to give you 40% of that. Otherwise, take your business elsewhere!I'm giving 2 stars because Harold, the sales guy, was outstanding. But, soon after purchasing my (used) car, I heard a noise when I hit any kind of bump. I live far away from the dealership, so I brought the car to a place near my house....they told me the dealership had painted the bumper and did not reattach the bottom. I said to go ahead and fix it.....I paid $200.I contacted Herb Chambers about reimbursement. They agreed to pay half. They sold me a car with an unattached bumper and they took HALF responsibility. How am I responsibility for a penny of this?I loved Harold. There's NO WAY Herb Chambers of Warwick (or, likely, any Herb Chambers) will get any more business from me.

Martina

Dec 26, 2015

As usual the service was excellant. I arrived a little earlier than my appointment time and I was immediately taken care of; service was prompt and courteous in spite of a crowded waiting area. AJ Pulvie is amazing. He deals with all types of personalities, ( I tend to wander around and could overhear some conversations), with patience and understanding of the individuals problem. As I have stated before, he is one of the main reasons I continue to buy a Cadillac, I am interested in an SUV, smaller than the Escalade but a little larger than the XRS( which my daughter has). The other GM and GMC dealers in this area do not provide the excellant service or listen to their customers the way he does. You better not lose him. I should also mention my daughter has a special needs child and AJ is very understanding whenever we are in for service of our situation.

Michael

Dec 26, 2015

I had a tire blow out. I was able to have the car dropped just before closing. The car was fixed by Noon the next day (it also required shock replacement). I also asked AJ, if we could borrow one of the large red ribbons that were placed on the showroom cars for Christmas, as we were giving a daughter a car for Christmas. AJ made it happen! Terrrific!

Jane

Dec 23, 2015

Best dealership with the best service personnel - all my cars will be Herb Chamber cars - they know how to treat people.

Anthony

Dec 20, 2015

the service dept AJ was very good as always . he is a great asset to the herb chambers service team

Ronald

Dec 17, 2015

My salesperson Mr. Turchetta was patient and took the time to explain my new car. I must also say that the service department at Herb Chambers is very, very welcoming, very, very professional, the department is a pleasure to deal with.

Jeff

Dec 14, 2015

The service was fast! My tire pressures and oil life monitor were reset, I got my complimentary multipoint inspection, and free wash and vacuum! No complaints, I will definitely be servicing here in the future!

Ronald

Dec 11, 2015

I was greeted at the service department promptly and courteously. My car was finished when promised. I have no complaints, I was well satisfied with my service.

Louie

Dec 9, 2015

Brandy as always was pleasant professional and very helpful. Along with AJ, they are a wonderful first impression ofyour excellent dealership. We are also always warmly welcomed by Steve Mello, who has continued to provide us with exceptional service. He is a great asset to the Herb Chambers company and this dealership. Thanks for everything!

GerryLev

Dec 1, 2015

Another excellent leasing experience at Herb Chambers Cadillac of Warwick. We have both purchased and leased new Cadillac's from this dealership. Our most recent lease is a new SRX. The process was done professionally and with customer integrity foremost. It is always a pleasure doing business at this dealership and we have always been happy with the results. Special thanks to Neil, Paul and Mario for making this happen.

Paulette

Nov 14, 2015

Was there for a dent removal, but got oil change at same time. Brandi is great! She provides excellent customer service.

Jeffrey

Nov 11, 2015

There is nothing more to say I am happy with the service. I was in and out . Great job!

Edwin

Nov 6, 2015

The sales people were very friendly and helpful. We were able to look and then leave to discuss our thoughts privately. The dealers follow-up was very effective.

Don

Nov 2, 2015

Professional and friendly staff. Work was done in a timely and satisfactory fashion. Waiting area clean and comfortable with better than expected amenities.

David

Oct 31, 2015

Service dept had taken the vehicle in time as promised. Could not find a problem with the front end as I had reported which is fine with me. Did not take long to diagnose. Plus I received a free car wash which I did not expect.

Lisa

Oct 30, 2015

Great sales and service department! AJ in service always goes above and beyond to make sure I have a great experience. Kevin Barry found me exactly the car that I was looking for and at the price I needed.

Paul

Oct 29, 2015

A.J., my service representative, is the best. He is incredibly knowledgeable. I would definitely recommend this dealership. I've purchased my car there 9 years ago and they have been servicing it since.

S&P

Oct 25, 2015

Recently purchased a used 2013 SRX at Herb Chambers. Had wonderful experience with Z as our salesperson. It was a pleasant experience from the start to the finish of the deal. Felt absolutely no pressure to purchase the vehicle at any point in the relationship. He was well informed about the vehicle and promptly answered all of or questions as to the vehicle and the trade in proposed.Even after leaving a deposit on the vehicle and deciding on the purchase he did follow up with a call but did not inundate us with repeated calls or any pressure to purchase the vehicle. He was quick to follow up on questions concerning the vehicle and the details about the purchase and the proposed trade. At delivery we pointed out an issue with the vehicle and after delivery he promptly contacted us with a reply that addressed the issue to our satisfaction.Hopefully Z will be an employee for some time with whom we can continue to deal with for subsequent purchases from Herb Chambers Cadillac.Also had a pleasant experience with Paul Nischo relative to the financing of the vehicle. He was courteous and knowledgeable and was able to convince the lender to agree to a favorable interest rate on our behalf. He did not pressure us into purchasing any warranties and only recommended the warranties that were needed relative to the vehicle.

S&P

Oct 25, 2015

Recently purchased a used 2013 SRX at Herb Chambers. Had wonderful experience with Z as our salesperson. It was a pleasant experience from the start to the finish of the deal. Felt absolutely no pressure to purchase the vehicle at any point in the relationship. He was well informed about the vehicle and promptly answered all of or questions as to the vehicle and the trade in proposed. Even after leaving a deposit on the vehicle and deciding on the purchase he did follow up with a call but did not inundate us with repeated calls or any pressure to purchase the vehicle. He was quick to follow up on questions concerning the vehicle and the details about the purchase and the proposed trade. At delivery we pointed out an issue with the vehicle and after delivery he promptly contacted us with a reply that addressed the issue to our satisfaction. Hopefully Z will be an employee for some time with whom we can continue to deal with for subsequent purchases from Herb Chambers Cadillac. Also had a pleasant experience with Paul Nischo relative to the financing of the vehicle. He was courteous and knowledgeable and was able to convince the lender to agree to a favorable interest rate on our behalf. He did not pressure us into purchasing any warranties and only recommended the warranties that were needed relative to the vehicle.

Paul & Dawn

Oct 22, 2015

Thank you Roberto Delarosa & Paul Nischo for everything. Both of you made the experience easy and smooth. Fantastic job by both of you.Sincerely Paul & Dawn

junie

Oct 22, 2015

I bought a 2014 Chev Malibu from Z and he was kind, friendly and not pushy at all. I would recommend this dealership. Paul the finance guy was good too.

Jake

Oct 21, 2015

Buying process was really easy and enjoyable. Dave card really made my experience much better than I expected. Top notch car salesman without a doubt. Would and have recommended him and herb chambers to friends

Bill Spiers

Oct 17, 2015

I just want to thank Roberto Delarosa and Jackie Sasso for a great experience. Their attention to detail and follow through was fantastic. I was treated great through the entire process. What a professional organization !!!!

cadillac srx

Oct 5, 2015

I purchased a 2012 Cadillac SRX with only 15,500 miles on it in mint condition from Harold. It was the easiest purchase I ever made. I wish I had started doing business with Herb Chambers years ago. There was no pressure at all to buy the car. I agreed on a trade in price with Steve, the sales manager and the deal was done. I then finalized the purchase of the vehicle with Jackie and also purchased a extended warranty. All three were great to work with and are down to earth people, not your typical car sales people. Harold later showed me around the dealership and then explained all the features of the suv. It is one of the nicest vehicles I have ever owned and would recommend a SRX to anyone who wants a smooth, quiet running car with plenty of power plus the luxuries Cadillac has always been known for. Again thanks to Harold, Steve and Jackie for making my purchase so pleasurable.

Ryan

Sep 27, 2015

This was the most professional dealership I have ever been too. Everyone was extremely helpful. I first spoke with Erika about coming in to have my car appraised, as well as look at some cars within my price range. When I arrived I was greeted by Paul who introduced me to Roberto. After speaking with Roberto about what I was looking for, I went back to Paul to set up the finance agreement. I never once felt like I was being forced into something that I did not want. I would highly recommend this dealership to anyone looking to purchase a vehicle . Thank you again, Ryan Chin

rkc1983

Sep 26, 2015

This was the most professional dealership I have ever been too. Everyone was extremely helpful. I first spoke with Erika about coming in to have my car appraised, as well as look at some cars within my price range. When I arrived I was greeted by Paul who introduced me to Roberto. After speaking with Roberto about what I was looking for, I went back to Paul to set up the finance agreement. I never once felt like I was being forced into something that I did not want. I would highly recommend this dealership to anyone looking to purchase a vehicle .Thank you again, Ryan Chin

Anthony

Sep 24, 2015

service in general very good. All major problems fixed. Did not fix automatic starter. Had the use of a beautiful new loaner Caddy!

sherry

Sep 19, 2015

Kenny turchetta was the most patient courteous and knowledgeable salesman. He worked extra hard to make the process smooth and successful. Thank you to Kenny and the entire warwick team for their help

Jung

Sep 18, 2015

Service staff are wonderful and oil change was done timely fashion and left with a freshly washed car in an hour. I was very pleased with my visit

Carol

Sep 16, 2015

I was having a very difficult time deciding between BMW, which I had for years, and moving over to Cadillac. I must say, other than the SRX being a beautiful vehicle, it was the knowledge and thorough visit I had with Kenny Turchetta that made me decide. He was very prompt and offered all he could to receive my business. He truly is an exceptional salesperson, keep him on staff as long as you can! Price comps between BMW and Cadillac were close enough that I could have gone either way. Kenny's personality and commitment made it hard to walk away from him. Thank you.

ALL ALONE

Sep 13, 2015

purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass coat and venture shield, she states in at 1100 out by 3:00p.m. I arrived at 1050 and at approx. 1125 arrived at enterprise for my rental. after further confusion there I was taken back to herb chambers by enterprise staff- now it is after1200. kevin in service greeted me and immediately found kevin barry to speak with me-Jackie offered me the loaner, I never asked, enterprise stated I need to pay for the gas I used-I stated I'm not paying for gas. kevin barry understood and after someone called enterprise back at approx. 1230, enterprise arrived with the loaner an hour later . It is now 1330!. I asked what time my SRX would be ready and was told 4:00p.m.. I arrived back at herb chambers at 3:30, spoke with kevin barry and in steps Michael Pacheco, my sales consultant, who states my car is ready, he drives it to the front door and I immediately see spots all over the windows and notice some sort of swirly film on the hood, Michael points out the venture shield and then sdmits the car needs to return to service. I am now left to wonder if the simonize glass coat was done on the vehicle before the venture shield. finally, at 4:23p.m ,I"m on my way home. my first experience with the service dept. was my worst customer service experience , ever! Keep in mind this is for services I'm PAYING for!. to sum it upI felt because Jackie was off for the day, I didn't feel anyone was looking out for me. total frustration!

Gregg

Sep 12, 2015

We were greeted warmly by our salesman Kenny. I knew in an instant we would not be pushed,or rushed.He was fantastic. As it turned out,I bought a car,and everyone offered their congratulations and thanks! As we moved on through the process,Jackie the business manager was also fantastic. I would tell anyone that I had a first class buying experience!!

Lauren

Sep 9, 2015

Service was great and they couldn't have made it easier for me to drop off and pick up my car! Great customer service from Mario and AJ!

Jessica

Sep 7, 2015

I was very please with the lease deal I was able to get for the Cadillac CTS. This is my third Cadillac lease, but I switched models from the SRX to the CTS. Harold, my sales person, was very nice to work with and very thorough.

Paulette

Sep 2, 2015

Was in and out of the dealership in record time even though I had two recalls to be installed. Brandi at the service front desk was fantastic, personable, and the epitome of excellent customer service.

Joseph

Sep 1, 2015

I had been hearing a funny noise from one of the tires. After all tires were check Joe came with me for a test ride. We did not hear the noise.

Steven

Aug 28, 2015

It was one of the more pleasurable car buying experiences in my long history of buying cars.The sales manager and finance associate were very personable and knowledgable.The salesperson was very young but polite. If he didn't know the answer to a question he made it a point to get the correct info rather than speak form the hip. He was eager to please. Got the deal I wanted without the hassle.

Marilyn

Aug 26, 2015

Harold was very personable and helped me get the car I wanted for the price I could afford. Also, Paul in finance was very informative and upsold me on the much needed wheel and tire protection. Also, neither of the two gentle men were too pushy and cared about my satisfaction, not just a sale. Very happy.

Antoinette

Aug 26, 2015

The appointment was started on time, the work was thorough and all employees were courteous. Our car was also vacuumedand washed.We are pleased to do business with this excellent Dealership.

Paul

Aug 24, 2015

As usual great service. My only complaint is recall work took longer than expected and I would have appreciated a phone call to tell me it would be later than my requested time of noon.

Harry

Aug 13, 2015

Service was excellent but your phone systems needs to greatly improve. I called twice for an appointment, no one available and left message to call me. No one did. Finally got through but when I had to call back, same thing...promise to call back but no one ever did. Also, when I call the number for SERVICE, the first question I'm asked is sales or service. Why? Lastly, when I asked for service, I has given Kevin in sales who volunteered to transfer me to Kevin in service when all the time I had asked for AJ in Service. Terrible phone service.

Regina

Aug 9, 2015

I came to the dealership for service on my Cadillac SUV--a simple oil change and rotation of my tires!. On that day my 89 year old mother was with me and wanted lunch. I asked Brittani where would be the safest place to cross the street to get to Chic-fil-a which is my mother's favorite place for lunch. Britain provided a car and driver to take us across the street and back to the dealership because it would not be safe to cross the street. I am a public service employee and customer service 101 is our number one focus. This act of professionalism and kindness demonstrates to me how much Herb Chambers employees value my business and has taken steps to build a relationship. I will tell anyone who asks about my great experience on that day and recommend they lease from this dealership or just stop by and visit.

Charles

Aug 7, 2015

AJ in customer service is a first class professional who does all he can to make each visit very productive. You are fortunate to have him in your organization.

Donna

Jul 29, 2015

The Service team at Herb Chambers is great. Although the "noise" at the driver's front wheel couldn't be determined, the team & Service Mgr. made every effort to identify it. I took a test drive with him but we weren't able to reproduce the noise. Service rep, AJ Pluvose is the best!

Diane

Jul 28, 2015

I received exceptional service from the minute I drove into the service center until the moment I left! Everyone was cordial and helpful. My car was ready sooner than promised, and I was off and on my way!

Paul

Jul 21, 2015

My service writer AJ always keeps me well informed with the repair(s), time frame and associated costs along with a very courtious and professional manner. This is one of the reasons I'm a returning customer for service. When the time comes for a new vehicle this will be strongly taken into consideration.

Marissa

Jul 20, 2015

Everyone at the dealership is so pleasant and helpful. Even after buying my car 2 years ago, I love that my salesman always comes to see my when I drop it off to check to make sure everything is going well.

Guido

Jul 14, 2015

AJ was great .He took the time to explain what had to be done and made it a pleasant experience

Stephen

Jul 6, 2015

I ESPECIALLY WANT TO COMMEND A.J. (CUSTOMER SERVICE) AND JOE (SHOP FORMAN) FOR THEIR EFFORTS TO RESOLVE MY PROBLEM AND THEIR PROFRSSIONAL SERVICE. THE ONLY DISAPPOINTMENT I HAD WAS I FOUND A SMALL SCRATCH ON THE TRUNK SILVER STRIP(WITH THE CADILLAC LOGO) WHEN I PICKED UP THE CAR AND PUT MY SERVICE SLIP IN THE TRUNK.I DIDN'T EVEN MENTION IT AS I AM SURE NO ONE WOULD KNOW HOW IT HAPPENED. IT IS ONLY BECAUSE OF MY CONSTANT CARE OF THE CAR THAT I IMMEDIATELY NOTICED IT. OTHERWISE THE EXPERIANCE WITH HERB CHAMBERS WAS GREAT

David

Jul 4, 2015

I made an online appointment and everyone that I dealt with did an excellent job. My Service Advisor was A.J. and he was very pleasant to deal with.

Pamela

Jul 2, 2015

Salesman Dave & Finance Manager Jackie were first classHerb Chambers Rte 2 warwick ri Very Helpful & able to answer all questions

Robert

Jun 30, 2015

Brought my vehicle, because I was advised I needed front and rear brakes at only 36k miles. Tech discovered I had a defective brake pedal assembly which was making the brakes drag all the time. Job was handled under warranty, and I am satisfied with the work done. Also had new Tires installed

Vivian

Jun 24, 2015

The sales person and his team were professional and helpful and Cadillac should be proud of having Warwick Cadillac representing them. I was very happy with the service and commitment to providing a rewarding experience.

Donna

Jun 6, 2015

The dealership was fine with the exception of the receptionist who did not know how to help with your roadside assistance program. No courtesy vehicle was offered. No services were extended and it took over 18 hrs from the time Onstar called about the flat to the time I arrived at the dealership. The dealership itself was great. Kevin listened to the issues I had experienced and the service manager, Iman, was great. I currently have no confidence in roadside assistance. Actually found out that they had never spoken to the Cadillac tech who was supposed to be bringing me a spare. He no longer works for the dealership and never answered his cell. Robo calls were just plain stupid. Said 15 min. with no basis. Said that the tech was with me or my service was bing completed when no one was anywhere to be seen. Misinformation and long aggravating waits were the norm. I'm glad I was able to pump it up and drive home. My biggest concern was that I had my two dogs with me. If I had not driven home , it would have been a nightmare. If I was on a long road trip, I don't know what would have happened. We occasionally drive to NC. There are long stretches of no population to speak of. Would we have been stranded with two dogs, little food and no restroom while Cadillac tried to contact a nonexistent person? I'm rethinking AAA. The service was unacceptable on all levels. Saying it was a nightmare is an understatement. The dealership itself was great.

Christine

Jun 4, 2015

Fixed the car fast and an ELR loaner was available. I was the talk of the town in the hot red coupe. I think good loaners help sell your dealership and probably some cars.

Arthur

May 29, 2015

This was a great example of "Ease of Doing Business"!!! From start to Pick Up, the experience was great! Our Sales Person, Kenny Turchetta did everything the right way!

Richard

May 28, 2015

My sales consultant Andrew Fenster was outstanding and paid great attention to detail. His Follow through was excellent as well. Cadillac is the first American car I have ever purchased and Andrew played a big role in that decision. PS Very happy with the new vehicle as well !!

Ray

May 20, 2015

Overall A+ experience. No pressure buying experience, very friendly staff. Mike, Kevin, Jackie, Brandi in service all very nice professional people if your not happy or something goes wrong they make it right.

Joseph

May 8, 2015

Best place to have car serviced, especially because of the seating area that allows me to catch up on professional reading. Also, your service people are first class.

Amitkumar

May 4, 2015

AJ is a very good client face off. We trust him for his recommendations and his direct communication on what needs to be done. We have a family of 5 that uses the 2007 Escalade a lot; their safety is based on this vehicle performing at it best. We feel AJ help us with that. Kudos to him and the service team at Herb Chambers!! At approx 120K miles - its a reliable vehicle for us.

Henry

May 1, 2015

I experienced efficient check in & out & the work was done according to my expectations. The service adviser was especially helpful in the process.

suesuraci

Apr 27, 2015

This was the most friendly, professional and fair dealership that we have ever bought a car from. Thanks Roberto, Paul and Lauren . We had first spoken with Lauren on the phone who started the ball rolling and answered all our questions and found the perfect SUV for us. When we got there after a 4 hour trek from New York, we were greeted by the smiling face of Roberto who couldn't do enough for us. He answered all our questions and negotiated a price that we were very happy with. We then met with Paul who got us the best deal and made us feel so comfortable with financing. He was friendly and not pushy like many finance handlers. I almost feel sad that it will be a long time before we see them again. I would highly recommend this dealership to everyone.Thanks Again, Sue & Jim Suraci-Pellegrini

David

Apr 22, 2015

My salesman, Ken, was respectfully knowledgeable and a pleasure to work with compared to all the other 30 some odd car salesmen I have dealt with !

James

Apr 8, 2015

The sales person Harold Cayouette made sure I understood everythign completely and worked to get me a price we could work with. Great Experience!

Ed2112

Apr 7, 2015

I was in for a service appointment last week. My 2012 CTS was due for routine maintenance and was idling a little rough. As I drove into the service drive, I was greeted by a valet, who opened my door and directed me to the service adviser, A.J. After explaining the symptoms of my car, he seemed to know exactly what I was talking about and told me it would be finished no later than 2:00 the following day. He immediately had a new CTS brought up for me that was gassed and washed (I almost think he had it pulled from the showroom). I was amazed at the level of service A.J. and his team provided. When he called and said my car was ready, i was almost disappointed, I was really getting to like the new CTS he provided me with. While picking up my 2012, it was purring like a kitten, and was looking like it was brand new again. Kudos to the reconditioning department. I then bumped into Harold, the sales advisor who helped me by my car in 2012. We are now in the process of putting a deal together on a new CTS like the one I was driving for a day. What a great experience. For myself as well as many others, going to a Car Dealership for service rates lower than a trip to the dentist.. and is usually more painful. A.J. and Harold made me feel like I was a guest at the Ritz Carlton. This has truly been an unexpected, exceptional experience. I look forward to my next visit with my new 2015 CTS!

Frederick

Apr 6, 2015

It is a 45 minute drive to Herb Chamber's Cadillac but I like the dealership and bought my last two CTSs there. I also like that Herb supports car enthusiasts by sponsoring Cars and Coffee events.

Rich ferrante

Apr 5, 2015

I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through the paperwork, orientated me to the workings of the car, and who put the plates on my new car, all were friendly, courteous, knowledgeable, helpful, and no pressure. Everyone was patience and responsive to my many questions.I would recommend Herb Chambers Warwick to anyone.

Rich F.

Apr 5, 2015

I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through the paperwork, orientated me to the workings of the car, and who put the plates on my new car, all were friendly, courteous, knowledgeable, helpful, and no pressure. Everyone was patience and responsive to my many questions. I would recommend Herb Chambers Warwick to anyone.

Robert

Apr 1, 2015

harold was fantastic he never rushed us even though it was late he did the best job i have ever experienced in buying or selling

Denise

Mar 30, 2015

My car was called in on a recall. The service department workers were most helpful, very pleasant, and quite accommodating!

Richard

Mar 25, 2015

THE DEALERSHIP SERVICE IS EXCELLENT FROM TIME OF ARRIVAL TO COMPLETION. VERY COURTEOUS, PROMPT, AND PROFESSIONAL FROM ARRIVAL TO DEPARTURE, THANK YOU

smokinggunz

Mar 13, 2015

The People at the dealership were very nice and knowledgeable. I was in the dealership to buy a used car there. I felt like I was there to buy a luxury car. There was no pressure from the car salesman. He answered all my questions. Easy transaction. I would buy another car from this dealership and recommend it for anyone looking for great service to consider Herb Chambers Cadillac.

Liz

Mar 10, 2015

I went to Herb Chambers Cadillac for service and I can't say enough about the level of professionalism. They were friendly and prompt. I highly recommend them for a purchase or service.

Christopher Brennan (CB)

Mar 7, 2015

A few months ago I was in the market for a new vehicle and so I was shopping around. I recall the feeling of anxiety, frustration and apprehension as I walked into many of the show rooms. You ask why? Well, for one all I had experienced was the same old sales pitches and hoarding as I walked in.An immediate turn off to myself as a potential customer, I asked myself if I really wanted to deal long term with these dealerships. The answer was no until I came across Herb Chambers Cadillac of Warwick, Rhode Island. As a buyer you have to keep in mind that you dont want to just go for a one night stand, but you want to purchase from a dealership that values a long term relationship. This is exactly how I felt when I walked into Herb Chambers Cadillac of Warwick, RI. I wasn't surrounded by car salesman, I wasnt followed and I was in the showroom looking, but felt if I had a question help was right there waiting. The vehicle salesman was young, dressed professionally, knowledgeable on every nut, bolt and vehicle system and was passionate about automobiles especially the one I was interested in purchasing. I was sure this was the place I wanted to buy. I met with the Sales Manager who educated me on the sales and trade in process and offered me additional information on Onstar services. We then met with the loan specialist and all said and done I was out of there in an hour. Herb Chambers from the first day you step into the showroom are focused on customer needs, by providing excellent service and convenience for vehicle servicing. Subsequent visits to the car dealership have reinforced my decision to buy from there time and time again. I dont feel like just a customer I feel like I am part of the family. It was time to go for my vehicles routine oil change, but I needed to go to work and couldnt be without a vehicle. I called the dealership, they said, Come right in and we will provide you with a vehicle. It isnt every day that I decide to write a good review about a car dealership. In fact, I have a lot of work to do. However, when I see something positive and done right, I feel recognition is necessary.From Sales to Service Herb Chambers Cadillac of Warwick is a 10/10 in quality, customer service and expertise. Employees appear happy, passionate about Cadillac and this reflects in my purchase and service experience. When I buy a car I want to know that they will be there for me after the sale. Herb Chambers Cadillac of Warwick values relationships and not one night stands. I highly recommend this dealership if you are looking for competitive pricing with exceptional customer service. Clearly this dealership is operating at an elite level because of its sales team management. Thanks Herb Chambers Cadillac of Warwick!

Paul C.

Feb 19, 2015

Brandy was very focused on providing great service. When it was discovered my car needed to return for a replacement part, she insured I was given a loaner. Thank you!!!

tspence

Jan 28, 2015

George Belovitch made the purchase of my new Escalade fun. I dread buying vehicles but his larger than life personality made the whole process enjoyable. He knew everything about the escalade and took the time to show me all the features. He even delivered the vehicle to me on his day off. I have never experienced a salesman like George. I don't just recommend Herb Chambers Cadillac of Warwick, I recommend requesting George as your salesman. You won't be disappointed.

Randyt

Jan 22, 2015

I recently needed a car and found myself looking at pre-owned vehicles at Herb Chambers Cadillac Warwick. Sales Manager Steven Mello worked with me to find a suitable pre-owned vehicle. After comparing the ride, cost, age and value of some very nice pre-owned vehicles, Mr. Mello began to discuss the possibility of owning a new vehicle. Within a short amount of time he was able to make a great case for purchasing a new ATS4. It just made more sense. I want to thank Mr. Mello for making sure we did the right thing for me and my family. I appreciated his honesty and intelligence. I couldn't be happier with my brand new ATS4 and the level of service I received at Herb Chambers Cadillac Warwick. Regards, Randy Tavares

lmartin199

Jan 22, 2015

I spent a lot of time searching for a used vehicle, prior to coming to Herb Chambers, and Steven and Andrea accommodated me more than I ever expected with a wonderful vehicle and more importantly met my budget!! I was greeted immediately by the sales manager Steven Mello, who then set me up with a salesperson. Andrew Fenster was very accommodating and showed me a number of low mileage pre-owned vehicles. I purchased a 2014 BMW X3 and got an amazing deal. Both gentlemen were extremely professional, knowledgeable, and courteous. It was such a pleasure working with them. Ultimately happy with my total experience at Herb Chambers Cadillac of Warwick.

Cadillac_ATS1954

Jan 21, 2015

The experience that I have had with Herb Chambers Cadillac has been a pleasure from the beginning. My sales rep George Belovitch was extremely helpful in the decision making process. His knowledge of all the Cadillac models made it easy for me to find the perfect car for me. He spent the time I needed to make sure I was comfortable using all the great options my CTS Coupe offers. The great service didn't stop after the sale. I call or text George when I want to bring my car in for service and he sets up the appointment for me and AJ takes great care of my car. I recommend George and Herb Chambers Cadillac of Warwick if you want to be treated like family!

Cadillac123

Jan 21, 2015

I have to say that going to Cadillac Herb Chambers gave me a new perspective of what a business is all about. The great customer service I received from Roberto De La Rosa was expectacular. He was professional, thoughtful, caring, and most of all looked out for my best interest. Thank you for your service!

Peter Duquette

Jan 21, 2015

I just purchased my second Cadillac CTS from Herb Chambers in Warwick. The buying experience was no pressure and I found the sales person (Jim Jacobs) to be knowledgeable, helpful and friendly. The day that I finalized the deal was pretty busy and the staff ( Jim, Steve Mello and Kevin Barry) went out of their way to be accommodating to me and the other clients there. I have previously been here for some minor service with my 1st CTS and was more than pleased with the service staff and the service itself. On top of this experience I love the CTS, my old one and the new one. I would highly recommend the dealership and the Cadillac CTS. It ain't your fathers Cady!

Another Happy Customer

Jan 21, 2015

The experience that I have had with Herb Chambers Cadillac has been a pleasure from the beginning. My sales rep George Belovitch was extremely helpful in the decision making process. His knowledge of all the Cadillac models made it easy for me to find the perfect car for me. He spent the time I needed to make sure I was comfortable using all the great options my CTS Coupe offers. The great service didn't stop after the sale. I call or text George when I want to bring my car in for service and he sets up the appointment for me and AJ takes great care of my car. I recommend George and Herb Chambers Cadillac of Warwick if you want to be treated like family!

HappyConsumer

Jan 20, 2015

In the beginning, I was very nervous with having to buy another vehicle. But after attending Herb Chambers, Cadillac and speaking with Roberto De La Rosa, he made the whole transition much easier and comforting. Not only did he make it easy, but has treated me with the upmost respect. He listened to all of my needs and wants. Roberto is the only person I will deal with, as he treated me like family. He was very attentive and most importantly, extremely knowledgeable..I would definitely come back when it's time to purchase my daughter's first vehicle. And will most definitely refer him to friends and family..

Peter

Jan 19, 2015

Thank you Mario, Jef and Paul. It was the best buying experience ever. Youre professional, knowledgeable, and super easy to do business with. I never thought a car buying experience can be so comfortable and pleasant. You made it happen! I will always pass along your names to all my friends as the best Car Guys in New England. Once again Thank you to all at Herb Chambers Cadillac! Sincerely, Peter

CYNDIBILLY3314

Jan 9, 2015

Everyone is very personable and they really care about you and your vehicle. They all want your visit to be a pleasurable ones and they do what it takes to make it pleasurable.

Jane

Jan 7, 2015

Mario Sanchez went above and beyond with customer service. We traveled from MA to your dealership to find the car of my dreams! I started out looking for a used car and ended up with a new 2014 CTS. Everyone was very friendly and helpful. You have a great salesman in Mario Sanchez.

Jane

Jan 6, 2015

Mario Sanchez went above and beyond with customer service. We traveled from MA to your dealership to find the car of my dreams! I started out looking for a used car and ended up with a new 2014 CTS. Everyone was very friendly and helpful. You have a great salesman in Mario Sanchez.

Pauline B.

Dec 11, 2014

Tonight was an amazing night for my husband Bob and I. We found the perfect car for me! It's so beautiful, smooth riding, state of the art technology, big difference compared to my old 98 Buick Century Custom! I love my new car! I am extremely happy, elated! It's like a dream come true for me! Our Sales Representative, Jim Jacobs is excellent, and made us feel very comfortable with our new purchase. Jackie was very nice did all the transactions, etc. went smoothly! We were able to drive our car home tonight! Bob and I (Pauline) want to wish all of you at Herb Chambers Dealership a Happy Holiday Season and a great 2015!

Sam L

Dec 4, 2014

I was in the market for a SUV and had been researching my options. I have been a loyal and happy Lexus customer for over 15 years but thier current lineup of SUV's was not exactly what I was in the market for. My brother in law recommended me to H.C. of Warwick, I was impressed. I explained what I wanted in my new car and the team was on it George Belovitch my sales professional showed me all my model options, Jeff Funaro took in my trade, Leo Tahajian made the dollars work, and Paul Nischo business manager put the finishing touches on the deal. If you are in the market for a new car do yourself a favor and visit Herb Chambers before you make I final decision I'm glad I did. Love my Caddy!

Sam L

Dec 4, 2014

I was in the market for a SUV and had been researching my options. I have been a loyal and happy Lexus customer for over 15 years but thier current lineup of SUV's was not exactly what I was in the market for. My brother in law recommended me to H.C. of Warwick, I was impressed. I explained what I wanted in my new car and the team was on it George Belovitch my sales professional showed me all my model options, Jeff Funaro took in my trade, Leo Tahajian made the dollars work, and Paul Nischo business manager put the finishing touches on the deal. If you are in the market for a new car do yourself a favor and visit Herb Chambers before you make I final decision I'm glad I did. Love my Caddy!

dsl1corp

Dec 1, 2014

We found the car online at Autotrader or cargarus, very shortly after we were contacted by Lauren to answer any questions. Then we came to an agreement for the value estimated my trade in with Lauren and Jeff online and by phone. (Response time was always great). We had financing in place, but Kevin was able to find a deal better by over 1/2 a percent over my local lender. He had the deal approved in about an hour or less from when we spoke. We travelled over 3 hours to come to this dealership not knowing what to expect. Upon walking in the dealership, we were met by Harold, welcoming us by name before making to the receptionist desk. Lauren walked over to introduce herself. Kevin stopped in to Harolds office to introduce himself and gather some documents from me to expedite the process. Jeff came an introduced himself before we left to ensure our satisfaction. Every member of the sales staff greeted us and asked us about our trip to the dealership, wished us a safe trip home, or commented on the car we were purchasing. It made it feel like the entire organization was truly working together to do every little thing they could to make our experience the best possible. The paper process at the dealership was very quick and easy. I kept waiting for the catch, but there was none. The payment I was told a few days before I made it to the dealership stayed the same as I was promised. The dealership had stepped up and gave me a little more for my trade in upon inspection of the car to make sure my goal was met. The car was detailed beautifully. Zero mechanical issues. No dings, dents or any visible imperfections. We truly would like to thank everyone at the dealership and the people that worked with us, and the people behind the scene we did not get to meet. We are in sales ourselves and know it takes a great effort from every person no matter what their title is to make a transaction like this go flawless. Thank you to everyone. Have a great Holiday Season. Donn & Linda

Christopher Brennan (CB)

Nov 28, 2014

My experiences at Herb Chambers Cadillac of Warwick has been nothing but excellent. From the moment you walk in you are welcomed and not harassed into buying a vehicle as experienced at some places I have been. The car salesman, managers and all the staff are professional and have wonderful personalities. The staff here go out of their way to accommodate you. I bought my first car here and the reason I keep on going back is because of the professional service that I get each time I go back. In a way you feel like family when you go there. They are very honest about the vehicles in terms of recommending which one will fit you and which one they feel will not. They make you feel like it's not all about selling but about the customer. They have made my buying experience exceptional. They take time to educate you on the numerous vehicles and features & truly help you in making a wise decision. I leave you with this. If you're looking for a car whether be a Cadillac or whatever it may be Herb Chambers is the only place that I will buy a car.

Vin Marzullo

Nov 26, 2014

Bought my car last Friday -- the engine light has been on since the first day -- and now the car is a science project for Herb Chambers and GM. I want my XTS back in running order. Can't understand why the engine light was on in the first place --- dealer staff was using the car with the light on rather than fixing the problem so the car could be sold without any problems or interruptions. Very strange and disturbing. The good news is that my sales associate, George, if a fabulous person --- caring, attentive and supportive. Herb Chambers has my $$$ but I don't have my XTS. :(

CyndiF3314

Nov 2, 2014

I was looking for a new Cadillac and I had already knew that Herb Chambers Cadillac of Warwick had quite an inventory, I had the pleasure of dealing with Harold as the salesman and also Neil the GM, I cannot tell you how they really went above and beyond to get me into a new Cadillac, they were so very nice and they really had to do quite a bit to get me a new Cadillac for what I wanted to pay per month. I did do some checking around at Long Cadillac and Diamond Cadillac, they were nice but they could not compare to what I was getting from Herb Chambers. Also, when I went to sign the papers and pick up the car, the business manager Kevin Barry treated me like I was a part of his family, he explained everything and I mean everything, he also went over my credit report, he wanted me to understand everything on the credit report besides the papers I was signing. They are all really great people, but besides that, they are going to do whatever it takes to get you into the car you want. Harold, Neil and Kevin Barry are just outstanding people they absolutely deserve recognition for such a great job, I am so very happy with everything. Basically what I want to say is, you have to give Herb Chambers Cadillac a chance at amazing you like they amazed me, I promise if you go there, that dealership will be your dealership forever!!!!!! Thank you Harold, Neil and Kevin!!!!!!!!!!!!

wildo424

Oct 28, 2014

This was our 1st trip to HCC and also our last. This was not our 1st buying experience at a dealership. I got the feeling right away that we were not a priority due to the fact that we weren't looking at NEW cars. We were lowballed on our trade-in and they refused to budge on the price of the used car we were interested in. They were "friendly" enough, but didn't really seem interested in making us happy. We expected more from a "big name" dealership. The car had "blizzak" winter tires, for which we told them that those were not all-season and that we expected them to change them...OVERRULED! There was only a single key at delivery, and we were told that the "key guy" only came on Monday afternoons, and that we would have to accommodate HIS schedule which was a 2 hour window. We have put approximately 4000 miles on the car since buying it less than 5 months ago and there is a problem with the transmission now. Steve the sales manager, tells us that they're very sorry that it is not under warrantee anymore. Yes, we are upset...but we'll get the repairs done somewhere else and we will never forget to tell everyone how we were disappointed. We honestly did not expect that Herb Chambers Cadillac of Warwick would be run like a lowly used car lot!!

Joe O

Oct 8, 2014

I have purchased many new cars over the years at Herb Chambers Cadillac of Warwick and the old Providence dealership for both my wife and myself, from the General Manager Neil Ferreira to my sales person George Belovitch, the service department and the rest of the staff are great people to deal with, everyone gives you there best effort, they always new what I wanted and made it work, my experience has always been A+

JBouchey

Oct 7, 2014

I purchased a 2012 GMC Terrain from Herb Chambers Cadillac in Warwick RI this weekend. It was such a pleasant experience. I found my car through Auto Trader. I went to their website to value my trade in and immediately received an email and a phone call from Victoria who was very nice and helpful. I live about an hour and half away and wanted to talk financing before I drove down there so Victoria put me in touch with Paul who was fantastic. Through phone and email we were able to get all of the financing details ironed out before I went to test drive the car. When we got to the dealership the car was already pulled up waiting for me. We met our Salesman Kenny who was also great and very knowledgeable. It was such a pleasure dealing with a great group of people. I felt like I mattered to them and I wasn't just a sale. I would definitely recommend your dealership to others.

Tammi Sauco

Sep 13, 2014

My Son Forrest and I had been shopping around for a car. Not sure what he wanted but we did have a budget. We randomly stopped in at Herb Chambers. .where we met Peter Thomas. All I can say is it was a pleasure from beginning to end. We ended up purchasing a 2009 hyundia Sonata that we found on line in Massachusetts. Peter made it happen. Buying a car can be a long drawn out process..Peter made it very pleasant. Would I go back to Peter...? You BET! Would I refer him? . Once yes! Thanks Peter for making buying a car a good experience. Tammi Sauco and Forrest Sharp.

Jrm4782

Aug 30, 2014

This is my third car bought by Herb Chambers. This is my last Cadillac that I will get in the RI dealer. We are in the market for another Cadillac because very poor service in a new car I will go straight to the Mercedes dealer in Natick. No comparison with the service and management team. I can believe is the same company. One is run like a gas station and the other one is the best in every department. It has been 6 months since I was at the Cadillac dealer because my trunk lock is broken, After many phone calls today I was inform that the piece has been there for 6 months. The car is blowing oil, Nobody called back, I bought a car with 1800 miles. I told to Leo the sales manager and I felt bully. If I can get out the car I will. No post sale service a lot.

ccarcieri

Jul 30, 2014

My folks are looking for a new car. George was outstanding, respectful and courteous and is the epitome of what a great salesman should be.

None

Jun 17, 2014

The worst dealer to ever have to work with. Very careless and unresponsive. Even lost my car once when in for service. I would never buy a car from and Herb Chamber. Everyone should think twice before going there

Cadillac_ATS1954

Jun 12, 2014

I recently purchased a new ATS. George was my salesman. He made me feel like i was his only customer. I wasn't sure if I wanted to commit to making a purchase and I was just calling around to get prices. I called over to Herb Chambers Cadillac of Warwick and spoke to Kevin who was very helpful and informative. Kevin was the first person to pleasantly greet me at the dealership. He then introduced me to George and I was sold from there. The treatment I got from George was amazing. He made it a joy to buy a car. His fun friendly personality kept me entertained. He knew his stuff about all the cars. I had a million questions for him and he answered them all. The GSM Neil introduced himself to me. He was also very friendly and reassured me that I was in the hands of his best salesman. What an amazing team over at Herb Chambers.

Biggest Fan

Jun 12, 2014

I recently purchased a CTS coupe from George B at Herb Chambers Cadillac. From the second I stepped foot into the dealership he made me feel comfortable and welcome. I have purchased vehicles in the past and once they got me to sign on the dotted line the service ended, but not with George. He explained, very patiently, every feature of the car. The service I got from George wasn't the typical service you get walking into a car dealership. He treated me like family. I wasn't sure if my car would fit in my garage so George brought the car to my house and made sure it would fit. What sales rep does that??? It gets even better. I'm technically challenged so after I bought the car he came back to my house and programmed my garage door opener to my car. Cadillac is my car of choice and George Belovitch is now my salesman for life. You WILL NOT find better service.

ATS The Best

Jun 12, 2014

#1 in Customer Service I recently purchased a new ATS. George was my salesman. He made me feel like i was his only customer. I wasn't sure if I wanted to commit to making a purchase and I was just calling around to get prices. I called over to Herb Chambers Cadillac of Warwick and spoke to Kevin who was very helpful and informative. Kevin was the first person to pleasantly greet me at the dealership. He then introduced me to George and I was sold from there. The treatment I got from George was amazing. He made it a joy to buy a car. His fun friendly personality kept me entertained. He knew his stuff about all the cars. I had a million questions for him and he answered them all. The GSM Neil introduced himself to me. He was also very friendly and reassured me that I was in the hands of his best salesman. What an amazing team over at Herb Chambers.

Amc72211

May 20, 2014

Peter made the entire car buying process from start to finish worry free and effortless. I would recommend him to every and anyone who is looking for excellent guidance in the process of looking for a great vehicle at an even greater price. Peter was respectful, efficient, friendly, and went above and beyond what any other car dealer has done for me. My entire car buying experience at Herb Chambers Cadillac in Warwick has been an awesome one. I will be sure to tell all of my friends and family about the fantastic service here. Peter even picked up my vehicle at the Lynnfield location and brought it to me. Both the experience, price, and treatment here could not be beat. Thank you Peter and thank you Herb Chambers!

sdesmarais

May 9, 2014

I would like to let everyone know how wonderful this dealership is. If it were not for Mario and Paul I would not be out of my last car and into a new car that I absolutely love. Mario reached out to me to follow up on whether or not I was still looking to purchase a vehicle, I had not bought anything yet due to being so upside down in my car loan. I thought I was going to be stuck with my old car for at least another 3 years until it was paid off, but NOPE Mario and Paul were able to get me into a VERY NICE Toyota Camry Se. I love the car, and I love the fact that they did not forget about me. I can't say anything but positive things for this dealership. I have never seen anyone try so hard to please a customer. If you are looking for a dealership where you are a person and not just a commission you need to visit this dealership. I will definitely go back when I am ready to purchase another vehicle. Thank you again Paul and Mario!!!

nancyloew

Apr 18, 2014

I was looking for an older used Cadillac CTS, in great condition. Found it in Autotrader. Took me to Herb Chambers in R.I. I am from Wi. Peter was so nice to work with, you really have to trust your dealer when your buying out of state. I would recommend that you ask for Peter, you won't be disappointed.

vera57

Apr 8, 2014

The purchase of my new 2014 SRX was easy, professional and by far the most pleasant car buying experience I have had.Your salesman, Kenny and Manager Leo made my purchase headache free. They were attentive, knowledgeable, and professional. Every dealership should aspire to hire dedicatedemployees such as these.

scomire

Apr 6, 2014

I recently worked with Paul and Mario at this dealership. I can honestly say it was the most pleasant experience I have ever had with a car dealership. Paul and Mario were amazing, they did everything under the sun and then some to get the bank to finance me. Unfortunately due to lack of money to put down I was not able to get into any vehicle, but I was so impressed by them and everyone else at the dealership that I had to let other people know. Not all car salesman are the same, if you are looking for a friendly environment where they treat you like a person and not a "commission" then you need to go here.Once I have the available funds I WILL be returning to Warwick and working with Paul and Mario once again.

Gunrunner4511

Mar 27, 2014

Everyone is quick to complain with problems, but I have to give the crew at Herb Chambers of Warwick stella marks for service. Ryan, the service manager at Herb Chambers, resolved some fixes on my STS that other car dealers would have balked at. Ryan and Neil Ferreira are both managers who take care of the people AFTER they make a purchase. That will go a long way when my wife and I come back for our next purchases. Thanks again !

Dennis David Bossian, Esq.

Mar 24, 2014

From my first introduction to Mr. Kenny Turchetta, to his introducing me to his sales manager, Mr. Steve Mello, to picking up my new Cadillac ATS, my "sales" experinece with Herb Chambers Cadillac of Warwick was seamless! Kenny was quickly and professionally able to identify precisely the car that was a perfect fit for me. Having previously owned a Lexus and more recently a BMW, this was my first "Caddy." During my test drive, Kenny enthusiastically explained all of the features of the car, and quite frankly, sounded like he could have built same. His passion and pride were evident. Kenny introduced me to his sales manager, Mr. Steve Mello. Steve personally appraised my BMW and quoted me a fair price. Next, after checking his inventory, Steve found the exact car that I was looking for, from the options package, to my desired white diamond color. Steve walked me through the numbers and quoted me a price that was less than I had anticipated. Steve's focus on putting me in the right car at the right price, was more than I could have expected. Steve is the consumate professional who made me feel like a close friend or family member, and not a figure on his monthly sales sheet. Finally, I was introduced to Mr. Paul Nishco, the Business manager. From our first to our last handshake, Paul made the "business" of purchasing the car feel less like a business transaction and more like a personal "investment" in my complete comfort and financial satisfaction. I drove off the lot totally satisfied that I chose to buy my first "Caddy", and I plan on recommending Herb Chambers Cadillac, and in particular, the Warwick, RI dealer, to all of my friends and family. Thanks guys!

JPMcG3

Feb 20, 2014

I was pleasantly surprised with my recent car buying experience at H. C. Cadillac. It started with a quick response to my internet inquiry and continued all the way through the financing process. Most of my communication was conducted through email which I found to be very convenient. Kevin Ferreira (Business Development Manager) played an active role in making this sale happen and Paul Nischo (Business Manager) did a great job of finding an interest rate that was lower than I could find on my own. Prior to taking possession of the vehicle, Tom Nisbet (Salesman) took the initiative to program the radio stations to mirror the settings in trade in. That was a first! I have heard favorable comments about their Service Dept. and I look forward to taking advantage of their service plan. All in all a great experience. I hope to be a repeat customer within the next few years. Thank you all!!!

joanne/matt

Dec 28, 2013

thank you Glenn for keeping me posted on a car I saw on herb chambers .e-mails..Jackie is still the star. even in her current condition.. in the past we bought 2 caddy' from her ///but now we moved up to the STX. she just flies thru the financial process and explains every detailCarolyn was a real great IN SALES.

J14432

Nov 21, 2013

I purchased a 2010 SRX with 32000 miles. I also purchased the extended warrentee which made it a certified car. I was told that it would be checked out and the brakes woul;d be replaced with new ones. I have had the car a little over 8 months now and have put 9000 miles on it .I have just brought it in for service to have a few things repaired, the brake noise being one of them. I was told it needed front and rear brakes at a cost of $600.00 .I was told the brakes were checked when I bought it and there was aprox 70 to 80 % of the pads left at that time and they wore out in 9000 miles. I was also told that they don't know how I drive.So I am out of luck . What kind of customer service is that I thought I was buying a good car from a good dealer .Well shame on me never again.

BOB BOVI

Oct 4, 2013

THIS IS THE BEST DEALERSHIP IN RHODE ISLAND ......I KID YOU NOT......ASK FOR "ANTHONY TURCHETTA" SALES REP. HE WILL TREAT YOU LIKE YOU ARE ROYALTY BOB BOVI www.ripopmusic.org

KenMcKenna

Sep 27, 2013

To whom it may concern,When my wife and I started shopping for a used Cadillac, it be came very clear that Herb Chambers Cadillac was hands down the most professional by far, our sales consultant, Harold Cayouette, was kind, friendly, polite and professional, a gentleman who was truly interested in making our experience a pleasant one.The presentation and quality of their vehicles was unlike any other dealership we visited.I would highly recommend Herb Chambers when shopping for a new or used vehicle, you'll see the difference.Thank you,Ken McKenna Dunstable, MA

BMW M team

Aug 24, 2013

Herb chambers Cadillac of Wariwck, RI is stellar. They have a prompt and kind sales team.

andybru

Aug 16, 2013

Second car I purchased from this dealer. Price for my new 2014ATS with my 2012CTS trade was 12% less than two other dealers in close by Ma. and on a $43,000 car we are talking significant savings. George delivered the car personally to me at my business in Ma. and spent over an hour completely explaining the Cue system which supposedly is a little hard to master, but not with George as a guide. I even called him the next day with a couple of questions which he promptly explained.Love the car and will be buying my 2016 Cady there.

Elnsmith

Aug 12, 2013

I think Herb Chambers is a first class operation. Services has always been excellent. I recently purchased a new car and again I received outstanding service. My sales rep, Steve Mello was professional, knowledgeable, and a gentleman. After the decision was made to purchase, I then met another fine young man, Paul Nischo. He made the financing process quicksand easy. Both men went out of their way to get me everything I wanted. I also was delighted to see how professionally dressed these young men were. I would recommend Herb Chambers to anyone.ES

prcotter

Jun 13, 2013

I was interested in the new Cadillac ATS. When I went into Herb Chambers Cadillac for a test drive Sabrina Taillon anticipated all my needs. she lined up a test drive in a car that had many of the same features as the BMW I was trading in and few more must haves. She was very knowledable about all the advanced technology in the car and made it all easy to understand. She showed my wife and I a number of different cars in stock, but she had done such a great job up-front that we bought the car we had test driven. She was also great getting the deal done and we drove home in our ATS the same day. Best of all she made the process fun and we were laughing the whole time. It wasn't anything like some of past experiences I've had with salesmen I couldn't wait to never see again. If you go to Herb Chambers ask for Sabrina -- smart, nice and very helpful after the sale. 5 stars in my book.

eileenTC

Feb 7, 2013

AWFUL CUSTOMER SERVICE!!!!!!! LIES LIES AND MORE LIES!!!! CHEATS! DON'T TRUST HERB CHAMBERS EITHER. HE DOESN'T RESPOND TO CUSTOMER COMPLAINTS OR CONCERNS!!!I WILL NOT RETURN! DEFINITELY NOT A RETURNING CUSTOMER!

ACT

Jan 19, 2013

I recently purchased a car from Herb Chambers Cadillac and wanted to share my extremely positive experience. The entire staff at Herb Chambers is friendly, professional and knowledgeable. In particular, the Salesperson who helped me, Steven Mello, was exceptional. He was extremely attentive and detailed, listening to what my requested vehicle was and going through the various options available. He ran through the pros & cons of each option and did a fantastic job of explaining the value associated with each proposal. In the end, he found me a much better car than I expected at a price that was actually below my budget. Steven is not your typical sales person who would want to push you into the most expensive vehicle, he cares about your goals and objectives. I'm also extremely pleased with the financing and payment plans. Jackie did a fantastic job getting me the best interest rates available. Overall, I'm beyond completely satisfied with the whole Herb Chambers experience and I am giving this dealership along with Steven and Jackie my highest recommendation.

takeman00

Jan 18, 2013

I recently purchased a car from Herb Chambers Cadillac and wanted to share my extremely positive experience. The entire staff at Herb Chambers is friendly, professional and knowledgeable. In particular, the Salesperson who helped me, Steven Mello, was exceptional. He was extremely attentive and detailed, listening to what my requested vehicle was and going through the various options available. He ran through the pros & cons of each option and did a fantastic job of explaining the value associated with each proposal. In the end, he found me a much better car than I expected at a price that was actually below my budget. Steven is not your typical sales person who would want to push you into the most expensive vehicle, he cares about your goals and objectives. I'm also extremely pleased with the financing and payment plans. Jackie did a fantastic job getting me the best interest rates available. Overall, I'm beyond completely satisfied with the whole Herb Chambers experience and I am giving this dealership along with Steven and Jackie my highest recommendation.

dmlopes

Jan 17, 2013

Back in October I brought my 2008 CTS in for service. They fixed the car satisfactorily, but the date of completiion was delayed. While the car was there they were to make an addition ignition key, which they did not do properly. The key did not work. Mailed it back to them in October, still waiting to be reimbursed after two phone calls and two emails I have not even received a call back. Will not be bring my car back there again. If they can't even make a key correctly and never took the time to even try the key, It makes me extremely anxious about the work done under the hood.

David DeBoinis

Jan 15, 2013

I have to say that I have nver had a better experience prucahsing any vehicle in my life. From the first phone call with Kevin Ferreara to the knowledgabel sales person, Steve Mello....to the professional fiance person, Paul Nischo.....I could not be happier...I apprecaite good serice and would rank this dealership among the best service I have ever received in any venure...

Supah Dave

Jan 15, 2013

I have to say that I have nver had a better experience prucahsing any vehicle in my life. From the first phone call with Kevin Ferreara to the knowledgabel sales person, Steve Mello....to the professional fiance person, Paul Nischo.....I could not be happier...I apprecaite good serice and would rank this dealership among the best service I have ever received in any venure...

Angela Mia Bovenzi

Dec 21, 2012

I recently purchased a 2013 Cadillac Escalade Hybrid from Herb Chambers of RI, my experience was great, Sales team was knowledgeable and Professional, Service department employees were great, and Paul in the Finance dept. made this aspect of my buying experience smooth. My sales Person George Belovitch was excellent. I would buy from here again, I love my Hybrid.

nadine.jacobsonoliveri

Dec 14, 2012

Amazing cutomer service from the first phone contact and has continued well past purchase.Upon entering into the dealership, I had previously experienced extremely poor customerservice at a connecticut cadillac dealership. I was a motivated buyer and was looking for a cts4 premium. The dealer in connecticut did not listen to my needs and was trying to sell me every car on their lot, which did not fit my need. I found a car on cars.com that did, it was at this warwick dealership, which was two hours away from my home. It was a long way to travel to look for a vehcile, but well worth it.From the first phone call, Kevin listened to my needs, and sent me info on three cars that fit my description. In that,I was very interested in one. I made an appointment to come to the dealership and this is where I met Steve Mello. He was attentive, and showed me exactly what i was looking for. He didnt try to sell me any car, he sold me exactly what i asked for. which for me, meant that they were paying close attention to every detail of our conversation.Next we met paul. He was polite, respectful, and very sweet. We had the financing done very quickly.I could not be more happy with every individual in this dealership.

nadine

Dec 14, 2012

Amazing cutomer service from the first phone contact and has continued well past purchase.I have been a cadillac owner for the past 10 years.Upon entering into the dealership, I had previously experienced extremely poor customerservice at a connecticut cadillac dealership. I was a motivated buyer and was looking for a specific car . The dealer in connecticut did not listen to my needs and was trying to sell me every car on their lot, which did not fit my need. I found a car on cars.com that did, it was at this warwick dealership, which was two hours away from my home. It was a long way to travel to look for a vehcile, but well worth it.From the first phone call, Kevin listened to my needs, and sent me info on three cars that fit my description. In that,I was very interested in one. I made an appointment to come to the dealership and this is where I met Steve Mello. He was attentive, and showed me exactly what i was looking for. He didnt try to sell me any car, he sold me exactly what i asked for. which for me, meant that they were paying close attention to every detail of our conversation.Next we met paul in finance. He was polite, respectful, and very sweet. We had the financing done very quickly.I could not be more happy with every individual in this dealership.

ptobak

Dec 3, 2012

During the entire new car transaction Steve Mello was professional, engaged and attentive. As a real estate broker, I appreciate a sales professional who takes pride in his work and goes the extra mile. I can see why he's received the Most Valuable Employee award on multiple occasions. I would recommend this dealership, and Steve, in particular.

Scott

Jun 26, 2012

Short and Simple...when you have a sales person calling you back to try and close a deal, you know the dealership is in trouble!

tpenziner

Apr 20, 2012

I was in the market for a new 2012 Cadillac CTS for my wife, so I had contacted Herb Chambers Cadillac online in Danvers, MA, but the car that we had enquired about was in Warwick RI. That being said, I was contacted by Kevin from Internet sales and we were able to come to a deal without having to come to RI.I worked directly with the sales manager Leo and salesman Kenny and we received 1st class treatment as expected when dealing with Herb Chambers. I have purchased many vehicles through Herb Chambers over the years and this experience was by far again a great car buying experience!I highly recommend this Cadillac dealer to anyone!

dskonchar

Apr 9, 2012

Easily the best car buying experience I've ever had. No pressure, great price and a total effort from both the salesperson (Steve Mello) and the staff in general.

Benz9723

Apr 5, 2012

The title above says it all. Herb Chambers Cadillac is a class act establishment. Upon searching for a 2011 Mercedes Benz they were the dealership I turned to from the get go. I was very specific in detail of what I wanted and they delivered that and more. The overall commitment to getting me exactly what I was looking from this company was monumentally impressive. Three people in particular made this deal go with ease. Jacqueline Spardello the finance director was a-ma-zing. Not only did she get me a great rate but her finance menu (for those who don't know, gap insurance, wheel and tire protection ect ect..) was exceptionally reasonable. It was presented in a way in which she gave me the benefits AND disadvantages for each option. Honesty, professionalism, and the best personality I have ever seen made my financing experience a friendly and pleasurable one. Vinny Celeste the General sales manager was the one who inspect my 2008 Mercedes trade. Again with no disappointment he was honest as well he gave me a great trade in value for my car. Finally Neil Ferriera the General Manager really has a pulse on this competitive car industry. He made the deal a go with zero hesitation. The word "NO" does not exist in this dealership. For me to take time out of my day and write this is only a reflection of the wonderful experience I had. The day I picked up the car everyone was very congratulatory and wished me the best of luck with my new car. The service department also did a great job in preparing my new car. I could go on and on but I can honestly say after walking into many other dealerships in the past this one is far superior in every aspect of the word!!

All about Benz

Apr 5, 2012

The title above says it all. Herb Chambers Cadillac is a class act establishment. Upon searching for a 2011 Mercedes Benz they were the dealership I turned to from the get go. I was very specific in detail of what I wanted and they delivered that and more. The overall commitment to getting me exactly what I was looking from this company was monumentally impressive. Three people in particular made this deal go with ease. Jacqueline Spardello the finance director was a-ma-zing. Not only did she get me a great rate but her finance menu (for those who don't know, gap insurance, wheel and tire protection ect ect..) was exceptionally reasonable. It was presented in a way in which she gave me the benefits AND disadvantages for each option. Honesty, professionalism, and the best personality I have ever seen made my financing experience a friendly and pleasurable one. Vinny Celeste the General sales manager was the one who inspect my 2008 Mercedes trade. Again with no disappointment he was honest as well he gave me a great trade in value for my car. Finally Neil Ferriera the General Manager really has a pulse on this competitive car industry. He made the deal a go with zero hesitation. The word "NO" does not exist in this dealership. For me to take time out of my day and write this is only a reflection of the wonderful experience I had. The day I picked up the car everyone was very congratulatory and wished me the best of luck with my new car. The service department also did a great job in preparing my new car. I could go on and on but I can honestly say after walking into many other dealerships in the past this one is far superior in every aspect of the word!!

mxdxm

Jan 24, 2012

Update:I just got off the phone with Neil from Herb Chambers Cadillac. I have an appointment to bring my car back in tomorrow. They said they are going to cover the rental. I'm hoping it's a Cadillac and not a Chevy Impala as I do have a certain image I have to maintain for work. InSkip's policy is if you have a Lexus, you get a Lexus. Same with all Inskip's other car brands.Original Issue:I had my Cadillac worked on twice at this dealership. Each time it took them over 3 to 4 days to get parts in even though they said it would be over night. On my last visit when I picked up the car it was covered in snow with a dead battery. I had to wait 30 minutes for them to jump it and clear the snow off. It wasn't snowing the day I picked it up but it snowed the day before. Once I got on the highway after picking up the car the same problem they "fixed" was still happening and was now worse. I called them up a day later and made another appointment to drop off the vehicle to fix the original problem that I asked them to fix in the first place. I asked for a loaner car for the day because they already had my car for 4 days before that. They said no unless it would take them more than 8 hours to fix. In my opinion its now going over 96 hours to fix the problem. It was funny when I dropped off the car originally I asked for a loaner car and they said they don't have loaner cars. Funny party was right when I was leaving a guy asked the same question and started raising his voice and magically they had a loaner car for him. I guess with Cadillac you have to be rude to get a loaner car because OVER PAYING for a car is not enough. The level of Cadillac service in general has gone downhill at least at this dealership and the one they bought out (Paul Masse). GM's policy of loaner cars is terrible. I can go buy a Lexus (or even a Nissan) at inskip right next door to this dealership and they would always give you a loaner car or and even offer to pick up the car at my house/work (which for me is a 30 minute drive away from the dealership) and leave you a loaner car to use. It's sad the day a Nissan dealership has better service than a Cadillac dealership. Maybe this is one of the major reasons more people are turning to Lexus, BMW, and MB because they take everything to the next level including their service department. I can definitely say that if Cadillac service policy or the dealerships policy doesn't change then I will never buy another Cadillac/GM which is sad since I'm not even 30 years old and already going to write off a major car company. I have a lot more cars in my lifetime to buy and Cadillac will probably not be one of them again

LynnGF

Nov 18, 2011

In October 2011, I was in the market for a new crossover vehicle. I had looked at the Audi Q5, Lexus 350, and the Cadillac SRX. They are all nice vehicles and I probably would have been happy with any one of them. I chose the Cadillac and a big reason for that was the way I was treated at Herb Chambers. I felt right from the beginning that I was taken seriously and treated courteously. As a woman (even in this modern age), I have found this isn't always the case. I've had the SRX for a month now and I'm really enjoying it. I also appreciated the followup call I received from Jade - just checking in to see how it's going.

Really?

Oct 27, 2011

Overall, a good experience with the repair department. I went to drive and potentially purchase a vehicle last month after seeing a CTS on cars.com. I found it disturbing that the price I was quoted was the lsited price on cars.com - no room for negotiation other than $200-$300. I called and spoke to the sales department before I arrived and wa todl I could purchase the car for $1200 less than was listed on cars.com. I met the new GM of this location and was told, no, we cannot sell it at that price....even though I was quoted a $1200 lower price via phone AND I HAD AN E-MAIL STATING THE LOWER PRICE I WAS QUOTED and still was told NO. I will never consider purchasing a car or sending my car back for repair at this location. THey called me three weeks later stating that the sales rep I met with was gone and a that he was the new sales rep. and wanted to know if I was still interested in purchasing. I did not call the new rep back as I am appalled at how I was dealt with and their "what are you crazy" attitude toward me. Just because i have teh $ does not mean I need to pay retail or more than i was quoted - ridiculous!

vfran

Aug 22, 2011

This dealership is over 2 hours from my home. I found them when looking for a Cadillac EXT on the net. I had no intention of driving the 2 hours and was just seeking information. After speaking with Paul Nischo (wonderful salesperson) I was so impressed with his professionalism that I looked up the dealer rating. Seeing their high satisfaction rating and having spoken with a Paul, I then shifted to "maybe I'll actually take the drive". We did the deal over the phone and I had no reservations while driving up because my confidence was so high. When I arrived, the Cadillac EXT was exactly as described (in fact, even nicer - Paul did not hype the product at all and was very conservative in how he described it - even more points for integrity and setting of expectations). They took one look at my trade-in and said their offer over the phone was good. It took a couple of hours to get paperwork done and for them to add a couple of missing items to make the car certified. And I am very pleased with the purchase experience. So, the deal was not a "killer" deal price-wise, but I felt I got a very good product and a good value for my trade-in and additional investment. The dealership is first class, with knowledgeable, honest and "easy to deal with" sales people and support staff. I would take the drive up and buy from Herb Chambers or Paul Nischo any day of the week. TF

DouglasMa

Jul 14, 2011

I had a great buying experience with Herb Chambers Cadillac in Warwick. I purchased a used GMC Envoy Denali. I purchased an extended warrantee. The vehicle has been back a couple times for things but the service dept has been awesome. It is down there as I write this.They keep me updated daily. They gave me a car when they did not have too. The dealership has been great all around. I will be back to buy my my next car from them

polo4ri

May 15, 2011

Jim McKenna went above and beyond to make sure that our purchase went well for us. We found our vehicle on the website and visited the showroom. From that point our experience was a very enjoyable process and the least stressful purchase we have ever made.

USMC 1940

Apr 30, 2011

My father recently leased a Cadillac SRX from Herb Chambers Cadillac in Warwick. He worked with Al Cave on the lease and when he came home all he could talk about was how Al had been so professional with him, explained program details in depth and treated him with respect. Dad had been taken advantage of a few years back at a different dealership in Providence on a lease so I was highly skeptical and went along when Dad went back to look at the car again. Al covered all of the details again with us and explained how the pull ahead program would work so that he could get out of his current lease early. To make a long story short, everything fell into place and Dad drove him with his new Cadillac the next day.The car has a lot of features that Dad had trouble understanding and retaining and yet every time he stopped by the dealership Al was there and happy to sit down and cover the features with him again and again. He checks in with Dad every couple of weeks to make sure everything is going well and feels like an old family friend. We were all surprised when Dad gave Al his Marine Corp hat badge thanking him for the integrity, honesty and courtesy that showed him. I think that says a lot about the quality of this man.

Vito and Andrea

Apr 29, 2011

When we decided that we wanted to acquire a previously owned Land Rover, my wife and I searched the internet all across New England. After a couple of experiences of calling dealerships and inquiring about specific vehicles and scheduling appointments to see them only to arrive and find the vehicle either not there or no where near the condition they decribed, we contacted Herb Chambers Cadillac in Warwick, RI. I spoke Alan Cave one of their sales reps who took my number so he could verify the vehicle was still available, and he promptly called me back assuring me it was since we would be driving 80 miles in the snow to see it.When we arrived he had the LR ready and waiting for us and took us on a test drive. Even though this wasn't a brand that he normally demonstrated, he was knowlegeable and courteous throughout the process. There were a couple of small cosmetic issues that needed to be addressed and Alan assured us they would be. Three days later he personally delivered the vehicle to our home out of state and the car was perfect.About 30 days later I noticed some hesitation in the brakes and I contacted Alan. He coordinated with Pat Knapp in their service department and we dropped the vehicle off for service. They provieded us with a rental car and when the work was finished they again delivered the vehicle to us and returned the rental for us. Now that's amazing customer service!It was well worth the drive and we couldn't have been happy with Alan or the rest of the Herb Chambers staff!

Tony Sczeczak

Apr 29, 2011

Meeting with Mr. Cave when entering the dealership was like catching up with an old friend you'd not seen in years. He immediately made me feel comfortable and removed any stress that I had that usually is associated with car shopping. While we were unable to find anything to meet my needs on this day, I wouldn't hesitate to call Mr. Cave back again when a Cadillace purchase is on the horizon.

roymcgill

Apr 29, 2011

I recentally visited Herb Chambers looking for a new car for my parents and had one of my best "Car Shopping" experiences to date. Al Cave was our Salesperson and he made us feel very comfortable as soon as we started working with him. My parents gave several of thier friends Mr. Cave's contact information, already, and told them to start with Al at Herb Chambers. Although we have not yet purchased our new Cadillac...we will be back because of the outstanding service/salesmanship at Herb Chambers. Thank You

Mike Harwell

Apr 29, 2011

I'm in the market looking for a new company vehicle and decided to check out the new Cadillacs my friends had been telling me about. Alan Cave, my salesperson, was very patient as well as informative, while showing me the various features and advantages of the vehicles that were suitable for my needs, as I travel a lot in my personal car for business. I will certainly be considering a purchase from this dealership when I have to formalize my decision to buy. Thank you the hospitality.

Bill W 02886

Apr 28, 2011

Buying a new car is stressful, however Al. and Jay made it easy. There was no high pressure, they took the time to listen to my needs and wants and delivered a great car at a great price, I couldn't have been happier with the whole experience. Follow up since the sale has been fantastic as has been the service department.

Shavin90

Apr 22, 2011

The overall experience with Herb Chambers was a very good one. My dealings with staff at the new location was pleasant to say the least. I found Alan Cave my sales consultant to be personable, professional and well informed on the workings of the technology in my new car. He was patient while giving instructions and instrumental in obtaining the best deal possible making my purchase possible. I would recommend the dealership and more specifically Alan Cave to anyone interested in making a vehicle purchase. I cannot say enough in praise for this gentleman, he is a true asset to the Herb Chambers family.

MTorres1

Apr 14, 2011

I purchased a preowned Cadillac from George Belovitch. George was a pleasure to work with. He had a lot of patience with me. He took the time to go over all the different options until I found the perfect vehicle. When he delivered the vehicle he did not rush thru the delivery. He spent a lot of time showing me how all the options worked. I've purchased a lot of vehicles in the past and I have never experienced such delightful service. I did not feel as if George was just interested in the sale. He made me feel like family. It's nice to see a saleman take such pride in his work. I immediatly loved my CTS but there was a problem with one of the tires after delivery. I contacted George and he got back to me immediatly. He directed me to the service advisor Steve Sennessey and with the help of the GM Paulo Cunha my issue was immediatly resoloved. I recommend George Belovitch and Herb Chamber Cadillac team in Warwick to all my friends who are in the market for a new or pre-owned vehicle.

avaisaprobm

Apr 10, 2011

When I went to Herb Chambers the employee that I worked with was George Belovitch. He was very informative and helping in the situation. I felt that he was upfront with me and allowed me to get a fair deal and not be cheated out of something I wanted. I would reccomend him to anyone who wanted to visit Herb Chambers. Also, if I wanted to buy another Cadillac then I would ask if George could be the employer that works with me. The ratings I gave him and his service were because he was a great service provider and was very fair in how he led me to buy my car. The experience I had at Herb Chambers was decent and I would go back to it in the future.

Herald

Apr 9, 2011

My first purchased was a used Cadi from Herb Chambers quite a few years ago. When I went back looking for a new car, I was greeted by George Bellovitch who took a lot of time to go thru every option and answered all my questions in great detail. There was never any pressure or rushing from George for me to make a purchase. Well, I have now purchased a few cadillacs from George thru the years and I will continue to do so as long as George is at the Herb Chambers dealer. He is an honest and very friendly salesman that will always help you with any issues or service appointments at any time. HJG

cmsmith78

Apr 9, 2011

I had a wonderful experience purchasing my CTS at Herb Chambers. The entire process was friendly and fast.I started the afternoon at a dealership right next to Herb Chambers. I was also looking at a G37X but there was only one salesman working and he was taking a customer on a test drive. I left and went over to Herb Chambers where I was greeted by William Krajewski as soon as I entered the door. I was on a test drive 5 minutes later. My toughest decision was choosing between the Coup and Sedan. I decided on the CTS sedan, Sliver/black, AWD/NAVI, 3.6DI with the performance package. This is the fist time I purchased a vehicle without having to settle on ALMOST what I wanted. When I picked up the car I felt like a kid on Christmas morning. My CTS was detailed with a full tank of gas. The entire experience could not have any been any better. A very happy,Christopher Smith

dl42

Mar 14, 2011

I visited Herb Chambers Cadillac and I was greeted by George Bellovitch, the reason for my visit was to look at the Escalade. George took his time and made sure that all my questions were answered. This was my second dealership that I had visited and it was great to meet someone that not only listened to what I was looking for but made me feel like I was dealing with a friend. Herb Chambers Cadillac has stands my loyalty for life. ThanksDL

cpsmngr5

Mar 8, 2011

My husband and I were looking for a cadillac srx, we saw one we liked on line, we didn't know anything about the dealership, we were greeted with a friendly smile and pleasant attitude from the staff. We were introduced to Jim McKenna, who was very professional,well dressed,and very knowledgeable about the srx. There was no pressure,no hassles, we bought the 2011 cadillac srx,and are very pleased we did.We would highly recommend this dealership,and Jim is the best!

jkeast

Sep 23, 2010

My wife and I were looking for a specific late model Cadillac SRX and Herb Chambers had one in stock. We knew nothing about the dealership but went to visit the vehicle. We were greeted with a very pleasant and welcoming facility and staff. We were introduced to George Belovitch who showed us the vehicle. George was very professional, well dressed and extremely knowledgeable about the vehicle. Being a used vehicle it had a no haggle price and there was no pressure from George for us to buy it. When we decided to get the vehicle George was our advocate in working with us to finalize the deal. Being a used car there were a couple body work issues that needed attention. Both the dealership and George were very generous in getting everything in tip-top shape so that the car looked brand new when we took delivery. No pressure, no haggling, pleasant staff and a great car equals a wonderful experience.A couple weeks later we notice that the exhaust system had a slight rattling noise at idle. Nothing serious but something I did not like hearing... my wife did not even notice it. We called George and he said bring it in and they would fix it no questions asked. At the time I met with Steven Fennessey who facilitated getting the exhaust system replaced (to only fix a rattle!) and arranged for a loaner car while the repairs were being made. Steven was also very pleasant, professional and knowledgeable about the work being done on the car. The service center is a busy place but Steven took the time keep me posted on the progress of the repairs and made sure everything was fixed to my satisfaction before I left the dealership.If you are looking for a new or used Caddilac I would highly recommend Herb Chambers in Rhode Island. Ask for George!

gdorgan

Aug 14, 2010

this is my 3rd cadillac and a Saturn(for the wife) My 1st from herb chambers i will be a customer for life! treated like a friend respected my time went more than the extra mile i was dreading the final purchase hassle/waiting/being handed off person to person ect. Mark and Karl were nothing short of awesome i am still in awe of this buying experience 20min.thru finance with Kyle a done deal! i also mention Paul Nisco 5 e-mails to help me in the 1st 24hrs of my request awesome guy! everyone greated me and offered to assistin any way they could (and i was only looking for the Mens Room)this team truely loves to help people and Karls knowledge of cadillac is astounding for a young man.i have new friends as well as experts. a beautifull classy dealership as well WELL DONE Mr. Chambers a truely great team!! your new customer for lifeGerry Dorgan

cplpnc

Mar 24, 2010

I recently had the pleasure of dealing with Herb Chambers Cadillac for the purchase of my pre-owned Mercedes. My sales consultant Harold Cayouette was outstanding he took his time to go over the vehicle in depth and at no point did I feel I was rushed or pressured into purchasing the vehicle. John Brodeur the general sales manager was excellent to deal with when it came to closing the deal he explained how they determined the fair value for the trade in and how Herb Chambers determines their "Smart Price" for the vehicle. The finance director Deb Gleavey was by far the best I've dealt with when it came to financing she makes it a painless process. I simply can not say enough good things about Herb Chambers I without a doubt will recommend them to anybody I know who is looking to purchase a new vehicle. Fives stars to Herb Chambers Cadillac.

kpastore

Mar 5, 2010

I've bought three of my last five Cadillacs from Herb Chambers and must say that they continue to refine their process and strive to excel. Each purchase has been better than the prior one. My primary interface was George Bellovitch ( Sales ) - Outstanding!! He goes the extra mile and then some and is thoroughly engrossed and informative with all of the technologies built into each Cadillac. No one comes close to what George knows ( in my experience ). Neil Ferreira ( Sales Manager ) is fair, courteous, open to suggestions,knows how to get things done and listens to his customers. Debra Gleavey ( Finance ) takes all the number-crunching ugliness out of the final contract process and makes it fun with her open, amenable & humerous personality. All in all, quite a remarkable team of business professionals.

HCHAMKEV

Feb 9, 2010

DROVE THREE AND HALF HOURS TO DEAL WITH. CANNOT SAY ENOUGH ABOUT HOW MUCH IT WAS WORTH THE TRIP. ABSOLUTE PLEASURE!!!!!! THE QUALITY OF USED VEHICLE WAS EXCELLENT. EVERYONE THAT I DELT WITH FROM MY INITIAL CONTACT TO SALES PERSON, TO USED CAR MANAGER, TO FINANCE MANAGER WAS AWESOME!!

jdsimoneau

Apr 15, 2008

I have nothing but great things to say about Herb Chambers Cadillac. My husband and I were both extremely happy with the sales process. We knew what car we wanted and we knew exactly where we wanted our monthly payment to be, and we got both. Everyone there was professional and friendly. They even went so far as to bring the car to us so we could test drive it because my husbands schedule is so hectic. We've already recommended the dealership to a few friends & plan on telling everyone what a nice experience we had.

weheartredsox!

Apr 15, 2008

We would recommend this dealership to anyone! My husband & I bought a preowned vehicle recently from Herb Chambers Cadillac. We loved the sales experience, so we were thrilled that our perception could even improve when we dealt with the service department! The check engine light came on and we were in a panic. The service department was nothing but helpful -- they picked up the vehicle and then returned it to us when it was fixed. They were extremely helpful and followed up with us after the appt to ensure we were completely satisfied. This experience made us feel we made the perfect choice by dealing with HC Cadillac and it didn't cost us a thing (time or money).Buy your car at this dealership, you won't be disappointed.

Kaitlin

Apr 15, 2008

All the sales people I dealt with went above and beyond the call of duty. I could not have asked for a better sales experience.

heatherzajac

Apr 11, 2008

As a single woman, shopping for a car can be very daunting. Every person I dealt with was more than helpful and made the experience stress free and actually enjoyable. I am an educated consumer and I shopped all around, but this dealership exceeded all the others -- price for trade, value for my new vehicle and helpful people to deal with! I traveled from Boston to work with this dealership...because it was worth it! Will recommend it to everyone I meet! Thank you Herb Chambers!