Used Cars for Sale at Herb Chambers Hyundai of Westborough in Westborough, MA

kishore_001

Oct 21, 2016

Sam is really a nice salesperson. He explained me everything in detail. I like my Elantra. Overall I have a very good experience with this dealership.

adamd27

Oct 15, 2016

I thought my overall experience was awesome this go around. As a returning Herb Chambers Hyundai customer, I had a good idea of how I was going to get my deal accomplished, but between the online sales people and then the in house person I met with, I was astounded at how well and politely I was treated as a whole. It was a great experience and commend your staff for their professionalism and demeanor.

rap2901

Oct 12, 2016

Two thumps up to Samuel Ukpo. Very professional and always had an answer with a smile. This was the second car we bought and the reason we came back was because of his great customer service.

nconnor11

Oct 4, 2016

Right from the start Sam was great! He was knowledgeable, professional, friendly and made us feel very comfortable. He did everything in his power to make it a peasant experience. And it was. I am very pleased with my car and the service we received. Sam is a very, very nice young man who far exceeded our expectations. A friend of ours referred specifically referred us to him.

jplatraverse

Sep 30, 2016

I worked with Emad and he was extremely professional and helpful. He helped lay out options for a couple different vehicles in my price range to make sure I got what I was looking for.

dxbrenda

Sep 26, 2016

I was very satisfied with my experience. It was my second time leasing from Hyundai, Westboro, My sales person Amad, was great to work with.

judi_watson

Sep 26, 2016

My experience at Herb Chambers has been professional, pleasant and helpful each time I have been there! The sales person and his mentor were very pleasant and professional. The finance person was personable and professional. The only problem I have had with both the leases I have had with Hyundai is that when I picked up the 2013 Elantra from RT 1 Hyundai, Leominster, someone had spilled a pack of fresh pipe tobacco inside the front passenger door well. When I took possession of my 2017 Elantra, there was an orange stain/hand print on the inside driver door handrest, and sticky glue along the silver trim on the inside of the left rear passenger door.

jaspar310

Sep 21, 2016

very good. a very nice place to buy a new car or used car. the staff are friendly and helpful. I will definitely introduce to my friends.

jemack46

Sep 21, 2016

Emad Boutros and Pierre Ladkani provided excellent service we found the car we wanted in a reasonable timeframe at a reasonable price we would work with them again

bobricebobrice

Sep 10, 2016

Great experience with sales staff, helped me find a great car for a great price. First stopped by on a Saturday, drove away in new Elantra on Wednesday!

gaquamarine

Aug 31, 2016

sam was a great person to deal with. very personable and knowledgeable. handled everything. very kind. would recommend him as a sales person. all and all a good experience. easy.

verayanovsky

Aug 14, 2016

The Hyundai brand, but Alex thoroughly explained all features of the car. I am very happy with my experience at this dealership as well as Alex's knowledge and professionalism.

dennisverbich

Aug 11, 2016

From the day I walked in to discuss my vehicle needs and to the day I got my new vehicle everything was great. Employees that work there and very friendly folks and went above and beyond to make sure I was satisfied with everything. I am very pleased that I went to Hyundai of Westboro.

ldesyjr

Jul 31, 2016

It was very fast. I walked in at 9:30am and drove away with my new car at 1:14pm. I just wish I had more time on that day so I could have gotten the inspection sticker done at the same time.

ngthwk19

Jul 24, 2016

Very unsatisfying lease experience, I travelled over a 150 miles from Connecticut to lease a specifically equipped Hyundai Genesis that they had in stock and were unwilling to swap with a dealer local to me. I had done my research , knew what a fair good price and terms should be and when I dealt with them my first and lasting impression was that they felt that they were doing me a favor by leasing me the car, which was not the attitude I would have expected of a professional customer service based organization. The sales group told me I should be "thrilled" and grateful for the wonderful deal they gave me , when I told them I could get the same deal at two other dealers who unfortunately did not have the car my wife wanted they had no particular response. At the time of signing the original agreement I told them I wanted the trunk emblem changed which the salesman told me would be no problem at all. When my wife returned to sign the final financial paper no problem became $500 and VERY complicated with high risk of damage to the paint they subsequently decreased the cost to $250 and I am now having it done by my local dealer for $85 and they said I could have the car back in a hour. There financial department is less than competent, my wife needed to take a morning off from work to meet them to register the car the first problem was that they didn't have a check to pay for the registration and couldn't come til the afternoon . Then when they arrived they realized no one signed the title, so my wife and the salesman had to go to the bank and have a proxy form notarized, causing her to have to lose a day of work for something that should have only taken a few hours and again they made my wife feel like they were doing he a favor by doing it. If they didn't want to sell a car to someone who resided in that part of Connecticut they should have just said so , I would have much preferred that to their attitude . But in that case they would have lost the sale which was unacceptable. I will not recommend this dealer to anyone in the future

caseymarieshaiken

Jul 24, 2016

Overall everyone was very friendly and was able to help me with all of my questions and concerns. They were timely and were genuinely concerned about what I wanted. They worked with me to find a price that worked for me.

jaysonbritton

Jul 21, 2016

The lease process was easy and I have a cheaper payment than my 2013! I leased a 2013 Sonata for my mother-in-law. At the end of the lease we went over all options, including other manufactures. Ultimately, the new restyled Sonata won her over so I resigned a new 2016 Sonata for her. This time she got to pick the color she wanted (Red!!).

Lori

Jul 21, 2016

Overall a wonderful place to buy a car.We had Sam as our sales person and we received excellent service.Everyone even those not involved in the sale were all very nice and professional.After visiting several dealers prior to buying from Sam there is just no comparison with how they treat customers.Great team atmosphere and would highly recommend this dealership.

R01

Jul 9, 2016

We had a great experience at Herb Chambers Hyundai of Westborough. Daniel provided a great service, he was professional and efficient. We found the car we were looking for with a great price and the professionals at this dealership were opened to negotiation and were always reasonable. Don't waste your time going to other car dealers, just go straight to Herb Chambers Hyundai at Westborough!

Marina26

Jun 29, 2016

I called to schedule my car for service. An employee gave me a specific time. I arrived at the dealership and they informed me they could not keep my scheduled appointment. Rescheduled my appointment for my car to be detailed the next Saturday morning. They would not give me a time frame and claimed that today they did not have valet. They expected me to wait 8 hours at the dealership. They were very unpleasant and staff not properly trained. They are inconsiderate of their customers. General manager never on site and never responded to my complaint. They never even serviced my car.

emxxxm

Jun 24, 2016

I very appreciate Adam helping me find the Veloster I want and then John helped drive it from Auburn to Westborough very efficiently and it saved me a lot of time. All the people are very nice and professional and I am pretty satisfied with everything so far. Look forward to do business together again in the future.

Levine5395

Jun 23, 2016

Dealer was very kind and helped out on every question we had. Negotiating was not even that bad, whole thing only took an hour or so

James S

Jun 23, 2016

Today was a good day. I was able to drive away in a 2012 Sonata with low miles and in great shape, that I got at a great price. The problem is that I drove it away on June 22nd, but I bought the car on March 31st. The reason that I could not drive my car away was because this dealership did not have the title when they sold me the vehicle. Which was not communicated to me at the time the deal was signed. I traded in a vehicle, but did not have the title as well. However, the salesman at the time, James, told me once I got my title wed be all set. April 11th I received my title and took it up to the dealership. James no longer worked for the company, so another person handed over the keys to the Sonata, but it did not have an inspection, registration, or working key fob. Why? Because they did not have the title for the car I bought. Another salesman, who gave me the car and took my trade, said they would have the title in a few days and I could bring it back. After I left, I realized I left a medallion in the Accent, and called that same day to ask someone to get it out and put it aside for me. The person I spoke to said they would get it right out (and I described exactly where it would be) and put it away for when I come back. Also, I should mention that the car they gave me without a registration or inspection sticker had a tail light out (which my friend pointed out later that day). I didnt make a big deal about it, and went a picked up a new bulb, but they were clearly not ready to give me the car, so why did they? A week later, I called and spoke a manager, who offered to set me up with a rental while they square away the title on the car I bought.So I went up to the dealership and spoke with the manager, who gave me the keys to a loaner. I asked about the medallion, since the person I gave the trade to wasnt available, and the manager assured me he would find out from the person who was supposed to have it. It turned out to be a mistake for me to trust they actually looked for it, because a few weeks later I would find out they never recovered it (but well get to that).Weeks go by and I do not hear a single word. I call a few times, leave a few messages, but never hear anything back. I email and finally get a response, in which Im told they are still waiting on original documents from the bank. But apparently they tried to send the RMV a copy, which the RMV would not accept. That just raised more questions: Does a major dealership not know the RMV would want original documents? Did they really push for the original documents from the bank earlier? I cannot answer those questions, because it was really hard to get any information from anyone about what was going on.Naturally, as the calendar turned to June, I became more and more frustrated. I called to complain, but was essentially brushed away with, well, we set you up with a rental and thats costing us so much money a day. As a customer, I do not care what your screw up is costing you. I did some research, and found out that someone in a similar situation filed a complaint with the Better Business Bureau and received some compensation. I did not want to go that route, so I communicated via email how I would envision the situation resolved. That email was apparently ignored. Maybe I should have filed as well. When I picked up the car today I dealt with yet another person (this is now the 4th person Ive had to deal with). To his credit, the individual I worked with today was very apologetic to the situation and worked to make sure I left with everything taken care of. I appreciated the interaction, and I still love the car I bought. But this situation was a mess from day one. Even the individuals I worked with at the dealership said how, this was a bad situation and they would not have sold the car if they knew it would take this long. And a lot of references to how much money they lost on the rental car I was given to drive. I dont know if Im supposed to feel empathy for them and their loss, but I dont. Dont make a deal you arent ready to deliver on.

Aleczander Farquharson

Jun 15, 2016

I came in not really knowing what I wanted - my car had broken down and I needed a new one quick. Dan was incredibly helpful in finding a car that was safe, reliable, and in my price range. Throughout the process - from the test drive, to getting a loan, to waiting for everything to be processed - Dan was a blessing. He answered any questions I had, made sure I was comfortable, and was upfront and honest about everything. There were a couple things wrong with the car (windshield and back headlight had a crack, and one tire was more worn than the rest) and Dan made sure that everything would be fixed and as good as new by the time I came back to pick up the car. Dan made the process as easy and pain free as possible, and I will definitely be recommending him to my friends and family if they are ever in need of a new car.

Alec Farquharson

Jun 15, 2016

I came in not really knowing what I wanted - my car had broken down and I needed a new one quick. Dan was incredibly helpful in finding a car that was safe, reliable, and in my price range. Throughout the process - from the test drive, to getting a loan, to waiting for everything to be processed - Dan was a blessing. He answered any questions I had, made sure I was comfortable, and was upfront and honest about everything. There were a couple things wrong with the car (windshield and back headlight had a crack, and one tire was more worn than the rest) and Dan made sure that everything would be fixed and as good as new by the time I came back to pick up the car. Dan made the process as easy and pain free as possible, and I will definitely be recommending him to my friends and family if they are ever in need of a new car.

leclair275

Jun 13, 2016

Michael was a great guy to deal with. I got the deal I was looking for at the right payment. I will be taking the car back there for service.

FAB

Jun 4, 2016

Car buyers STAY AWAYThese people are simply SHARKS...The only think they care is to sell....Guided by Maria (the team Manager),.... they are misleaders and liars....Herb Chamber in the last year has become a little "Evil Empire"Consumers be aware!

smcgovern1

Jun 4, 2016

Mike did a great job, guiding me and answering all my questions. He was a pleasure to do business with, respectful and he is passionate about his company and product. Very well done. I am looking forward to my next Herb Chambers Hyundai purchase.

katherine.reeder

Jun 1, 2016

From the first interaction with everyone at this dealership, I was impressed with the professionalism, high level of customer service, and friendliness of everyone here. I first inquired about a new 2016 Hyundai Elantra that was listed on the website, and set up an appointment to see it the following weekend. Adam, the Sales Manager, discovered that it was no longer available, searched for and located the exact same vehicle in Maine, and arranged to have it brought down. During my time at the dealership, I never felt pressured to purchase the vehicle. Josh, the salesperson, was friendly and pleasant and wanted to make sure that I was getting a vehicle that I truly wanted. When it came time to work out the financing, everything was on the "up-and-up" - no hidden fees, the doc fee was reasonable, and the price matched what Adam had quoted me over the phone. Gene, in the Finance Department, was great about explaining the different add-ons but not pressuring me to purchase any of them. Charlie, the Used Car Sales Manager, offered me a fair price for my trade-in. Overall, this was a very pleasant experience and I would highly recommend this dealership!

pmsupple

May 20, 2016

It has been a while since I have purchased a vehicle from a dealership but this was quite a pleasant experience. I was going to work a deal with another agency but I am glad that I chose Herb Chambers. I walked out of the dealership feeling like I accomplished something positive.

maikelgomez

May 3, 2016

Shannon and Maria were a great help and support. They really went above and beyond to make the deal happen. I will most def come back in the future

tbergan2

Apr 24, 2016

This dealership is terrific, easy to come to terms with on the deal. I this case,they had to secure a Dante Fe ultimate with the ultimate tech package and there were only 3 such cars in news gland in the two colors they are acceptable to me - and they got the car. Thanks!!!

Srh0318

Apr 1, 2016

About a month ago, I came into this dealership, as a first time buyer, looking a used car. Shannon showed me a 2013 Hyundai Elantra and I loved the car! However, there was a dent above the wheel due to an accident during transportation to the dealership. Shannon sent it to the body shop to fix the dent. Barely any communication regarding my car for almost 3 weeks. Any communication at all was me calling checking up on my car. I had to return to the dealership to resign paperwork so that Shannon could register the car. (Car should have been registered before it even went to the shop). Anyway, when I spoke to Shannon as I was resigning paperwork, he told me my car would be all set Monday by the time the work day was over. I asked him to call me just so I didn't have to waste gas to leave disappointed. Shannon never called. I called the dealership asking for Shannon and they had said they could not find him, so I left him a message. After waiting an hour, I called back and spoke to the manager, Charlie. Charlie said he would personally take the time to figure out what was going on with my car. Within 20 minutes, James Alexander called me back telling me I was all set and that I could come by and pick up my car. My boyfriend and I are got to the dealership and James handed me my keys. When we got in the car we realized that the car wasn't detailed, the previous owners belongings were still in the car and the stickers from the dealership were still on the car. I didn't even see my registration. We went back into the dealership to let James know that the condition of the vehicle was disappointing. He immediately asked one of his detailing guys to take care of my car. The next day, James was in total communication with me about my car and showing me how much he cared about getting my car to me ASAP. By Wednesday, my car was all ready to go. I later found out my car was never even registered or insured the Monday when I originally went to pick up my car. I was so upset and disappointed i just wanted to say forget the whole thing. James Alexander saved this sale big time! I am so grateful for his help and his customer service was exceptional. He is definitely a person who shows they truly do care about the customer and customer service. I would recommend anyone looking for a car to go see James!

MJR Reviews

Apr 1, 2016

My family and I recently bought 2 new cars at this dealership from James Alexander. I will start off with I often dread buying a car. I always feel like i am going to get scammed by some shady guy looking to make a buck. Well this time i was proved wrong, there is a nice car salesman out there. James in all honesty went above and beyond in all situations and actually talked to you like a consumer. He finally figured out that if you don't care if you make a sale and treat people like people they will actually build rapport with you.But what was more important was how nice and understanding he was to my wife, while neither of us are car people he took the time to explain things in layman's terms so she didn't feel out of place and could take part in our pick of vehicles.After we signed on the dotted lines he still stayed in close contact texting us and letting us know what the status was with approvals and forms from our insurance company. I must have talked to him 5 times the following morning while we straightened out errors the insurance company made. It was little things like this that made us feel comfortable with James. Also after we picked up our cars he let us leave our lease on the lot while we got some hail damage straightened out with our insurance company. Normally I would not leave my car at a dealership nor consider having the body work done there but after getting the insurance appointment i decided to have the work done there since James was such a decent guy, I figured why not give the dealership more business since James treated us so well.James also knew Apple Carplay was important to me so he has been keeping me up to date on when it will be available in my car. It looks like it will be in the next month or so and James is the type of person who actually cares enough to follow up. Now i know many of you are reading this and saying this is a load of garbage, but to explain my background I am one of the highest rated reviewers on Amazon in the world and I have had experiences ranging from extremely pleasant to rage educing and out of all my purchases and product reviews the service I received from James nears the top of my list.

MJR Reviews

Apr 1, 2016

My family and I recently bought 2 new cars at this dealership from James Alexander. I will start off with I often dread buying a car. I always feel like i am going to get scammed by some shady guy looking to make a buck. Well this time i was proved wrong, there is a nice car salesman out there. James in all honesty went above and beyond in all situations and actually talked to you like a consumer. He finally figured out that if you don't care if you make a sale and treat people like people they will actually build rapport with you. But what was more important was how nice and understanding he was to my wife, while neither of us are car people he took the time to explain things in layman's terms so she didn't feel out of place and could take part in our pick of vehicles. After we signed on the dotted lines he still stayed in close contact texting us and letting us know what the status was with approvals and forms from our insurance company. I must have talked to him 5 times the following morning while we straightened out errors the insurance company made. It was little things like this that made us feel comfortable with James. Also after we picked up our cars he let us leave our lease on the lot while we got some hail damage straightened out with our insurance company. Normally I would not leave my car at a dealership nor consider having the body work done there but after getting the insurance appointment i decided to have the work done there since James was such a decent guy, I figured why not give the dealership more business since James treated us so well. James also knew Apple Carplay was important to me so he has been keeping me up to date on when it will be available in my car. It looks like it will be in the next month or so and James is the type of person who actually cares enough to follow up. Now i know many of you are reading this and saying this is a load of garbage, but to explain my background I am one of the highest rated reviewers on Amazon in the world and I have had experiences ranging from extremely pleasant to rage educing and out of all my purchases and product reviews the service I received from James nears the top of my list.

thehunter98

Mar 25, 2016

I walked in knowing what I wanted .I gave them a price in which I could afford and a price from another dealer and they went lower than that. I had a 2002 Hyundai and had no major problems. I would recommend Herb Chambers and sales person Mike Lemoine

R Blakesley

Mar 14, 2016

I was very satisfied with dealing with James Alexander.He was very polite and delivered the vehicle the way I wanted it at the right price.

Anthony Sorrentino

Mar 12, 2016

I am very impressed at the professionalism of Herb Chambers Hyundai Westborough. Leased a 2016 Sonata base trim. Having never driven a Hyundai before James made it easy, explained the features thoroughly and found an answer to every question I had. He had me sold right away with his professionalism, and attitude. I highly recommend James to anyone who is a first time car buyer/lessee or just wants to deal with no a BS, truthful car experience. I now LOVE my new car and certainly will be shopping at this dealership and with James again! He is a genuine person.

hhall924

Mar 11, 2016

This is the second time I have gotten a car from Sam and it has been great each time! He has been professional and attentive. He takes care of my needs and make sure I leave happy.

Tracy Hall

Mar 3, 2016

This had been a long time coming... James was absulutley wonderful and very helpful and made my experience as easy as possible. Very professional but on a friendly basis. Thanks again James Alexander!!!

NRusso24

Feb 29, 2016

I just purchased my new car from James, and he was nothing but helpful! Not only did he listen to my very detailed requests in a new vehicle, but he went above and beyond to make sure I was happy with my purchase. Me car was sent from one of the other Herb Chambers Dealerships because what I was looking for was not at their location. James took is time in answering my questions, professionalism was great, and made me leave with a very excited smile after purchasing my new car! :) Thank you again for all of your help!

aaaaa43

Feb 24, 2016

My wife and I truly appreciate James Alexander"s profesionalism,and courteous service ,and attention to detail that made for a smooth and pleasant car buying experience. Thank you James.Rose And Jack Shukri

Ashley

Feb 3, 2016

I bought my first car in America from James, it was a complex process and I was impressed that James remained patient and supportive throughout the sale and registration. He quickly answered all my questions and went out of his way to accommodate me.

Devon

Feb 3, 2016

I purchased my first car with James just yesterday. He met with my parents before me as I was out of state. When I was able to meet with him, I was pleasantly surprised! I had heard the typical negative stories of car salesman, but James was not like that at all. He was very personable, very honest. He walked me through the entire process and through all of the details and mechanics of the car. I have to say that I absolutely love my new car! It is the perfect fit for me! I really am thankful that I was lucky enough to have James as my salesman for my first car!

devshea

Feb 2, 2016

I purchased my first car with James just yesterday. He met with my parents before me as I was out of state. When I was able to meet with him, I was pleasantly surprised! I had heard the typical negative stories of car salesman, but James was not like that at all. He was very personable, very honest. He walked me through the entire process and through all of the details and mechanics of the car. I have to say that I absolutely love my new car! It is the perfect fit for me! I really am thankful that I was lucky enough to have James as my salesman for my first car!

Beesknees

Jan 25, 2016

I can't thank James enough! He really helped me get into a vehicle. He was patient and cared more about the customer than making a sale. I've never purchased a car from a dealership, but I'm so happy I went here. He listened to my situation (I don't have the best of credit) and helped me get a vehicle. I never felt pressured the entire time I was there. I was able to get a 2009 Kia Optima with a little over 23,000 miles and I love it! I've already referred 2 people to go and see James. He really is fantastic, caring and there to help in any way. I'll definitely be making it a point to come back in the future! Thank you again, James and all of the staff at Herb Chambers Hyundai of Westborough!

jaclynguntor

Jan 24, 2016

I can't thank James enough! He really helped me get into a vehicle. He was patient and cared more about the customer than making a sale. I've never purchased a car from a dealership, but I'm so happy I went here. He listened to my situation (I don't have the best of credit) and helped me get a vehicle. I never felt pressured the entire time I was there. I was able to get a 2009 Kia Optima with a little over 23,000 miles and I love it! I've already referred 2 people to go and see James. He really is fantastic, caring and there to help in any way. I'll definitely be making it a point to come back in the future! Thank you again, James and all of the staff at Herb Chambers Hyundai of Westborough!

Dave.Fox.6

Jan 23, 2016

My wife and I can't say enough great things about James and our car buying experience with him. His professionalism and expertise were unlike any other that we've experienced before with a car salesman. James was courteous and patient with us. Never once did we feel pressured to purchase a car or rush into a deal. We felt throughout the process that James truly had our best interest at heart. A very rare trait in the world of car salesmen. He even cleared his desk off for our two young daughters to color on during the process. Our whole family felt right at home working with James, and I truly cannot recommend him highly enough. I know personally, that when I am in the market for a Hyundai again, that I will not hesitate to go right back to James. Thank you, James, for taking such great care of us. You are one of the good guys.

GEEEERAD

Jan 22, 2016

Mike was great to work with. Made the car buying hassle free and would highly recommend herb chambers to anyone that I know in the market for a new car

awright84

Jan 16, 2016

James alexander my salesman was amazing. I have never bought a car before and he walked me through every step. Very helpful and cares about the customer not just getting the sale . I'd recommend going to herb chambers hyundai in westboro. Ask for james.. he will do everything he can to make sure you leave happy.

Sue Z

Jan 16, 2016

Dealing with James Alexander is the kind of salesman you want to deal with. I recently purchased a Tucson from him. My first visit to the dealership was just getting acquainted with the SUV. This is when I met James. He was pleasant, very informative and did not pressure me into buying at that time. It was because of this experience I returned and made my purchase. I highly recommend him to anyone who is considering a new car purchase. You won't be disappointed.

hegbill

Jan 5, 2016

I just bought a Sante Fe Sport from James Alexander at this dealership and I cannot recommend him enough. He is knowledgeable, friendly, very attentive to details, and he follows up. He is an incredible salesman and an even nicer person. I did a ton of research on this car in person and with internet pricing and James negotiated a very fair price.I will definitely buy another car again from him and I have already recommended him to friends.Look up the words class and professionalism and you'll see James' picture in the dictionary.

Rafael Carvalho

Jan 5, 2016

First and last time you just lost a local costume just try to be professional after ppl sing the paper and give the car to the time schedule and be in touch with you costume.

Kate A

Jan 2, 2016

I recently bought a new vehicle at this dealership after having my vehicle totaled in an accident. It was a no hassle experience and sales associate James Alexander made it a very pleasant experience. He even met me at an Enterprise Rental 40 miles away with my new car!

Sarah M

Dec 29, 2015

Recently signed a lease for a Tucson here and had a beyond pleasant experience with James Alexander. He was knowledgeable and personable, making the whole ordeal with getting my very first car a lot less stressful. Very thankful for that! I'm giving the five stars to James and he deserves every single one of them, but I was not, however, happy with the service I received from some other men working to help understand the numbers for the different options I had (leasing or buying). I wish I could remember their names, but I wasn't very comfortable with the first guy who came over to talk to me and my brother-in-law, who was helping me out. I felt like we had to repeat multiple times that all I wanted to do was sleep on it (whether or not to buy or lease), mostly so that anxiety didn't get the best of me, and I felt this one guy did not respect that at all and wanted me to sign papers that day. I get it's their job, but it made me uncomfortable and I swear if it wasn't for the fact that James had treat both myself and my brother-in-law (also looking for a car) REALLY REALLY WELL, I probably would have walked out. So again, ALL of these stars go to James! He was phenomenal! If you go into the dealership, ask for him! He will treat you right :) thanks for all the help, James! You did great.

skmulligan

Dec 28, 2015

Recently signed a lease for a Tucson here and had a beyond pleasant experience with James Alexander. He was knowledgeable and personable, making the whole ordeal with getting my very first car a lot less stressful. Very thankful for that! I'm giving the five stars to James and he deserves every single one of them, but I was not, however, happy with the service I received from some other men working to help understand the numbers for the different options I had (leasing or buying). I wish I could remember their names, but I wasn't very comfortable with the first guy who came over to talk to me and my brother-in-law, who was helping me out. I felt like we had to repeat multiple times that all I wanted to do was sleep on it (whether or not to buy or lease), mostly so that anxiety didn't get the best of me, and I felt this one guy did not respect that at all and wanted me to sign papers that day. I get it's their job, but it made me uncomfortable and I swear if it wasn't for the fact that James had treat both myself and my brother-in-law (also looking for a car) REALLY REALLY WELL, I probably would have walked out. So again, ALL of these stars go to James! He was phenomenal! If you go into the dealership, ask for him! He will treat you right :) thanks for all the help, James! You did great.

MRJ

Dec 22, 2015

After dealing with Samuel Ukpo, I made a verbal 'agreement' with Adam Christensen, Sales Mgr with the final price IF he included a new spare tire which he said was about $300. I noticed that the spare was rusty when Sam put it in the trunk, without examining it closer as I should've. After all, Sam had said that that is how it comes! When I got it home I noticed that the tire rim was not only badly rusted but very badly bent and told by auto mechanics that it would not hold air. Showing my new car to people and then having them gasp in horror at this tire was really embarrassing and a good indication of the salesmanship of Herb Chambers Dealership in Westborough. I called Adam Christensen and told him that I wanted a NEW spare tire as we had agreed on for my NEW car. He told me that it was not in writing and that he would 'look' at the tire and see about it but that in no way was I to get a NEW spare tire. He said that he and I had agreed on a spare tire taken from another car. Do you think I would agree to a used rusty spare tire for my brand new car that I had paid top dollar for??!! "Bring in your paper work! Show me where it says that I included a NEW spare tire!" I told him that he should be giving it to me in Good Faith!! He hung up on me. I spoke with Rusty Clifford, Gen Mgr, He told me to bring the tire in and he would replace it with a new one, which he did. I then told him that I was very unhappy with all of the trips and lost time-especially from work, emotional trauma and financial loss and would like compensation- How about a deal on the all weather mats? He offered a big 10% off. I tried to make a reasonable deal with him- He continued to argue with me......(What ever happened to satisfying the customer?) He agreed to Deliver to my door the set of mats at about 20% off. He then grabbed a wrinkled up wad of a $10 bill and shoved it in my hand. How professional can ya get?!Needless to say, Sam called me when the mats where in telling me that Rusty Clifford had ordered the wrong mats by mistake- the cheaper ones of course. "He made a mistake" I said that at this point tell him that I wanted them for free! Never a call back from Sam or Rusty of course! So from the beginning.......I waited Several hours for the Finance Mgr. I was asked by Sam that IF I gave him an Excellent Report Card which I would get from Herb Chambers(I have not received it yet, but you can be sure I will track that thing down if I have to call Herb Chambers himself!!) in exchange he would have my car ready for me on Monday first thing in the morning so I could get to work! I agreed. So I check to see if my plates were cancelled- they were not. Per Sam he called and said they were.....in fact "Everything was ready except the sticker which was the longest wait for-and not his fault of course..." I finally go there hours later than agreed- as he said the car would be ready as promised. I found Sam listening to his latest sales pitch show on his computer. NOTHING was done on the car- not washed, no plates, no mats, no plastic covers on the floors, (dirt on the floor!), no sticker, no spare. Where's the NEW plates?? "You said you wanted the old ones put on" Nope I never said that-never in writing either. So Sam hops into my new 10 miles-in-it- car and RACES to the back to get the sticker, etc, etc....... Hey! Be Careful with my new engine and car! I was NOT shown how to use a thing in the car........The car was making rattling noises as we drove down Rte 9 while I test drove it once more..... That was because Rte 9 pavement made rattling noises of course..... I take it home and it was still making the noises. I was very uncomfortable and afraid of driving it. I take it back to the next Sales Mgr Carm Bonavita and told him I did not feel safe in the car- I wanted to take back my rental which was there to be picked up by the rental agency the next day- until I decided what to do as far as returning my New Lemon or not. He said the keys were gone. I found the keys in plain view on a desk- He told me that I was stealing- the rental belonged to him. I called the rental company positive that I could extend my rental-but could not reach them. He angrily yelled at me outside my car to give him 'HIS' keys. He had totally inappropriate rage and I was afraid to get out of the car! I rolled the window down a little and gave him the keys saying that I could not after all reach the rental co which had closed. Also before this...... He offered to give me an outrageously unreasonable offer to buy my new car back and purchase another one.I sincerely hope that my story helps someone out there to avoid any hassles. Why didn't I read the truthful negative reviews before?(I have pictures of that unsafe spare tire also if the management of this site would like to see them!)

Sarah and Doug

Dec 19, 2015

Where do we begin? From the first time we called Mary Soto to the seventh follow-up, in a most professional and understanding manner, Mary was a pleasure to work with throughout the process, including giving my wife a "Special Gift" since we closed the deal the week before Christmas. Then, we were introduced to Sam Ukpo, who not only treated us with respect, patience and honesty but also came in the day he was scheduled to fly halfway across the world to be with his family from West Africa to make sure we were satisfied with the purchase of our Pre-Owned 2013 Santa Fe. BUT.......HERE IS THE REAL STORY......Due to Sam flying back to his native country for the holidays, Sam asked for the assistance in "delivering" our vehicle from James Alexander. The remainder of this review is about the "Gregarious Greek". No one ever likes being "handed off" in any transaction yet Sarah and I were and remain so pleased with the feeling of friendliness, professional manner in which James acted, coupled with a great deal of "having to do things twice" to make sure we were happy.From finding paperwork that had been misplaced to procuring a second key for us and taking close to an hour with us to show us all of the intricacies of the Santa Fe, James showed that he not only cares about people but also that he is VERY conscientious and knowledgeable and a fantastic asset to Herb Chambers and the team at Hyundai of Westboro. Here is a quote, "I used to hate buying a car - it's still not one of the experience I like most in my life, however, James made it comfortable, relaxing and friendly.Go James. Efkaristo!

runnerquilt

Dec 16, 2015

James Alexander listened carefully to our needs and helped us figure out what would best fit those needs. He was professional, friendly, and honest in his responses to our questions and concerns. He knows the Hyundai product well and aims to meet his customers's needs. We had a positive and successful experience.

JOURNEYMALO

Dec 8, 2015

I am very pleased with my Tucson. James Alexander is an asset to your dealership.He is professional and very knowledgeable, a pleasure to work with.

LSABEAN

Dec 8, 2015

This is a great dealership. I got the vehicle I wanted and got a fair trade for my car. The salesman was very helpful and professional. I would highly recommend this dealership to anyone interested in a quality vehicle at a fair price.

Laurence

Dec 8, 2015

Have bought or leased 7 Hyundai's all from Herb Chambers Auburn until now. This includes 3 Santa Fe's, 2 Sonata's, and 2 previous Tuscon's.This time we went to the new Westborough facility since it is close to home. I have purchased many cars over the past 40+ years and found our sales agent James to be one of the friendliest, helpful, and knowledgeable salespeople I have ever dealt with. He understood my requests and was able to show me the perfect vehicle for me. He didn't try to pressure me to buy more than I wanted and we quickly came to a final agreement. Would definitely send anybody looking for a car to see James. I also found the management and finance people friendly and easy to work with.

Jodes

Dec 6, 2015

I recently purchased a new car from Westborough Hyundai. My sales representative was James Alexander, he was very helpful and made my experience there really wonderful!! I would recommend him and dealership to family and friends.

Vince

Dec 2, 2015

I was in a bind and needed to purchase a vehicle this past weekend. My wife and I had purchased two other vehicles from Herb Chambers Hyundai and had excellent service. We decided to look around at other dealerships, but no matter what offer was proposed, we were going to go back to Herb Chambers Hyundai to see what they can do for us. Once we entered the dealership, we were greeted by Adam and were told someone would help us shortly. Within minutes Micahel Lemoine came over to introduce himself and from that point on the excellent service began. Michael asked all the right questions and paid extreme attention to what we were looking for. He took us through the lot and pointed out the cars that met our price range. We immediately found a car that we loved both inside and out and the most stressful part of purchasing, the negotiation, was next. This was not the case with Michael. He made it easy and stress free. We also spoke with Rusty, the manager who we dealt with on our first purchase, and he helped breakdown the finance side (Rusty is the person responsible for us coming in for our second purchase). After we settled on a price, Michael made sure the contract signing and vehicle pick-up went as smoothly as possible. He literally was running around to get everything done so we would not have to wait. Overall, we love the service from both Michael and the Herb Chambers Hyundai team, the service they have provided us in the past, and most of all the car.

Vince

Dec 1, 2015

I was in a bind and needed to purchase a vehicle this past weekend. My wife and I had purchased two other vehicles from Herb Chambers Hyundai and had excellent service. We decided to look around at other dealerships, but no matter what offer was proposed, we were going to go back to Herb Chambers Hyundai to see what they can do for us. Once we entered the dealership, we were greeted by Adam and were told someone would help us shortly. Within minutes Micahel Lemoine came over to introduce himself and from that point on the excellent service began. Michael asked all the right questions and paid extreme attention to what we were looking for. He took us through the lot and pointed out the cars that met our price range. We immediately found a car that we loved both inside and out and the most stressful part of purchasing, the negotiation, was next. This was not the case with Michael. He made it easy and stress free. We also spoke with Rusty, the manager who we dealt with on our first purchase, and he helped breakdown the finance side (Rusty is the person responsible for us coming in for our second purchase). After we settled on a price, Michael made sure the contract signing and vehicle pick-up went as smoothly as possible. He literally was running around to get everything done so we would not have to wait. Overall, we love the service from both Michael and the Herb Chambers Hyundai team, the service they have provided us in the past, and most of all the car.

Limelight

Nov 19, 2015

Find James... He will work his tail off for you. We bought two vehicles from him over a two week period. We were out of state buyers so the sale process is a bit more complicated... no worries, James got it done through delivery - twice! One deal required persistent surveillance and aggressive capture of a vehicle from another Chambers dealership. James knew what we wanted in vehicle 2. It was a difficult target to acquire. Within a few hours of one being traded-in miles away, James captured it and we were able to test drive it and buy it. Don't play games, find James....

Limelight

Nov 18, 2015

Find James... He will work his tail off for you. We bought a two vehicles from him over a two week period. We were out of state buyers so the sale process is a bit more complicated... no worries, James got it done through delivery - twice! One deal required persistent surveillance and aggressive capture of a vehicle from another Chambers dealership. James knew what we wanted in vehicle 2. It was a difficult target to acquire. Within a few hours of one being traded-in miles away, James captured it and we were able to test drive it and buy it. Don't play games, find James....

KELLYCAMPBELL1436

Nov 16, 2015

Best sales man! I cannot wait to lease with him in 4 years again, but for now I'm going to love the car he put me in. Thank you Michael. He deserves so much credit, I put him through the wind and the rain trying to make a decision. What a patient man he was. Everyone I came in contact with was an asset to my sale. They made me feel like I was at home. I also had my mom with me and they made her feel at home as well. Thank you Hyundai. I'm a happy customer.

chris

Nov 16, 2015

I initially started with another Hyundai Dealership but was very dissatified with the customer service we received. We spent many hours over the course of a couple of weeks and was extremley frustrated and disappointed with the sales manager. We came to Herb Chambers Hyundai of Westborough with the intention of purchasing a new 2016 Hyundai Tuscon. We were fortunate enough to deal with Rusty, who was truley professional, informative and a pleasure to work with. He located exactly what I wanted. Derrick was instrumental in dealing with the sale. I found everyone to be very friendly, knowledgeable and professional. I would definitely recommend this dealership. I LOVE MY NEW CAR AND HAVE RECEIVED MANY COMPLIMENTS!

RyanFamily7

Nov 15, 2015

James Alexander is a great and wonderful person to work with. Rather than treat my family and I just as a sale or just another number he was extremely down to earth and genuine. Unlike other places I have visited I truly did feel at home and welcomed. Thanks to James my family now has a newer vehicle to call our own.

DNWOOD85

Nov 15, 2015

Quick to the point. This dealer does not play games like most do. I visited four dealers before finally making the decision to go to Herb Chambers. I should of come to this store first.

Joe Nguyen

Nov 12, 2015

I bought a new car from James Alexander at the beginning of November 2015. After weeks of going from dealership to dealership trying to find the right car for the right price, James closed the deal. He is the first sales associate to not only take into account my budget, but also New England's weather conditions, financing options, insurance rates for different types of cars, and etc. He didn't want to just sell me a car, he made sure it was the right car and presented of several possible alternatives than the one I had in mind. He worked diligently to finish all the paperwork so that I was behind the wheel in just 2 days. I would recommend this man to anyone looking to purchase a new car because like the title says, he is genuine, professional, and caring and that's all you can ask for.

Repeat Customer

Oct 28, 2015

My wife and I had the pleasure of working with James Alexander during our recent visit to purchase a Hyundai Sonata. He demonstrated a strong commitment to customer satisfaction and provided us with the utmost care. He is honest, down to earth, and fun to work with!

JAIGOOSE

Oct 25, 2015

Gave lot of incorrect information promising features that were not even part of the package. Did not do the blue link setup which is part of delivery and much more necessary steps

Amy

Oct 19, 2015

I Bought a new car from James Alexander. He was very patient and not pushy at all. I came in to the dealership with 2 different models in mind. James remained very calm and friendly as I had him running back and forth in and out of the building to get the keys for all the vehicles I wanted to see. He made the whole process fun and was very informative about all the vehicles to make my choice easier. I would definitely recommend Herb Chambers Hyundai of Westborough and James Alexander to anyone. It was a great experience. Thank You

MIANNO2

Oct 13, 2015

Very happy with my purchase. Will continue to do business with this dealership and also refer others who may be interested in purchasing/leasing a vehicle.

Judy and Stu

Oct 13, 2015

Brad Smith met us at the door. He was a perfect match for us. He was extremely patient to determine our needs and then find the right car to fit them

STOIC2

Oct 12, 2015

Enjoyed the straight non-gimmick approach. I made the process a breeze. Michale Lemoine was quite helpful going over the process and went the extra mile in order for us to obtain it. many thanks.

JJENNIFERANGEL

Oct 8, 2015

I leased a new car from James Alexander of Herb Chambers of Westborough, Ma. He was informative, patient and kind. Because of his fun personality, I really enjoyed my time spent with him. I did not feel pressured to buy/lease any car there...I was the one in charge at all times.I would highly recommend James and Herb Chambers to everyone, including family. With that being said, now it's time to drive! Vroom vroom!!Sincerely,A Happy Driver

michael

Oct 5, 2015

I came to Hyundai of Westborough intending to buy a 2014 elantra with only 11,000 miles on it. I got the idea courtesy of Angela Burdette who sent me an email about the 2015 sweep the cars out. The email had buttons for both new cars and used ones. She is the reason I came to Westborough. I was sent to Derrick who handled the sale. He was very patient with me and my wife. The 2014 car was gone. So we looked at other used cars. There were only two that I had a mild interest. He exerted absolutely no pressure on us. If he had, I would have probably walked. He did explain how with all the rebates it would have amounted to only three thousand or more to get a comparable equipped 2015 model. Well, it was a little more than that. He brought out a red 2015 elantra, limited model. My wife loved the color because it will be easy to find in a parking lot. I loved the extras in the car and am very happy with it. In sum, kudos to Derrick. He got us in the right car. Thanks also to Jean in finance who persuaded me that an extended warranty was a good idea. He dropped the interest rate on the loan far enough to make it work. Westborough is a great dealership.

pollym

Sep 28, 2015

Buying a car from James Alexander was a pleasure, there was no pressure and everything was explained in detail. All involved in the transaction were professional & helpful. Would recommend this dealership for your next purchase. Ask for James!!

CSABEAN

Sep 18, 2015

Sam Ukpo went beyond the call of duty to ensure that my car buying experience was pleasant and positive. He is knowledgeable, positive, upbeat and very professional. I would buy another car from Sam in a minute.

ronny12747

Sep 17, 2015

buying a car from james, , alexander was great he is a gentleman and professional ,He was very helpful I would recommend him to anybody Thanks james ,Ronald haddad

COLLISIONDOCTORS

Sep 17, 2015

A wonderful car leasing experience with Sam at Herb Chambers Hyundai in Westborough MA. I researched the 2015 Hyundai Sonata 2.0 Turbo and found this dealership to be able to follow through with their promise and I couldn't be happier. Very professional and passionate sales from Sam and the others at the dealership. Great experience!

DLamusta690

Sep 16, 2015

When we entered the showroom floor, we were presented with a smile and genuine conversation. Sam Ukpo was able to show us exactly what we needed for a vehicle and didn't try to sell us anything that was over our price range. Thank you, Sam, for giving us the best deal possible. We are pleased with our purchase and will be going back to Hyundai Herb Chambers again for our future purchases.

DLamusta690

Sep 16, 2015

When we entered the showroom floor, we were presented with a smile and genuine conversation. Sam Ukpo was able to show us exactly what we needed for a vehicle and didn't try to sell us anything that was over our price range. Thank you, Sam, for giving us the best deal possible. We are pleased with our purchase and will be going back to Hyundai Herb Chambers again for our future purchases.

BEAVERMOON

Sep 11, 2015

The worst car buy of my life the general sales manager was Adam Christensen and I made a point telling him how this was a nightmare and he really did not do anything for me and the only person was Samuel upon who help me but you could ask him and he would agree everything fell on deaf ears I can tell you want happened if you care you can reach me at 978 807 3046

TIM4

Sep 9, 2015

Dealership is bright, clean, friendly. Sales person was very helpful, upbeat and we had a direct conversation about what I wanted and terms. Came to a deal I was happy with quickly, and now have a great car in my driveway.

brichard917

Sep 3, 2015

The purchasing experience here was great. Derrick was informative and polite with no pressure tactics used. He went out of his way to get things completed and helped me leave with exactly what I wanted.

Rcontreras1968

Aug 31, 2015

Because of Rusty I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit your Dealer in the future, as well as recommend it to others. Please let Michael Lemoine as well as Jean that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued.not only I purchase a Santa Fe but my feince purchase an ElantraThanks Rusty she very happy that you make it happen.

Lynne

Aug 24, 2015

What a great team at the Hyundai of Westborough, I did not have an appointment for a service visit on Saturday and was not sure if my car would be able to be seen. Upon arrival I was greeted right away with a smile from Chelsea. She was so nice and right away went to the service department where they were able to fit me in for service. Where else could you go on Saturday and have your car serviced without an appointment, I was very impressed and happy. From the time I arrived at Hyundai to the time I picked my car up everyone at Hyundai was so nice. The wait area is very comfortable and they also have computers to use while you wait. I want to thank everyone at Hyundai its teamwork at its best and I want to thank everyone. Lynne

2013_Blk_Sonata

Aug 9, 2015

I walked into the showroom on a whim to see if they could better a deal I had actually started working on up the street at another Herb Chambers dealership. I had a pretty good idea of what I wanted to spend and what kind of monthly payment I was looking for. My credit has taken a beating over the past several years from being out of work so I knew it would be a challenge but if anyone could get me approved at a decent rate it would be a Herb Chambers store.Back in the 90's I had bought two new vehicles from different Herb Chambers stores and have enjoyed all of the experiences. Times are different. Now I was looking for a used car. I told them what I was looking for, what I wanted to spend and what I wanted for payments. They said they could make it work. They gave me a few choices of cars to look at. I picked one and they made it work.The salesman Michael Lemoine was great. He was honest, upfront, no bs or wasting time... He got the job done! I have to add that this guy was so proud of his recent accomplishments. He had just come from a Salesman's breakfast meeting where he was presented with the MVP award for the highest number of sales the previous month. He was proud of working for Herb Chambers and it showed. It's a testament to how Herb Chambers treats his employees. When we are treated with respect by our employer and recognized for our contributions we are happier and that translates into happier customers. Michael worked hard through the entire buying experience and showed me why he won that award. Needless to say, I never went back to the first dealership I had walked out of.The Finance Manager Gene was a breath of fresh air. I was taken good care of by both of these guys and would recommend this dealership to anyone.

lpardee

Aug 6, 2015

I loved working with Kate and Eddy. They are a great team and made the whole buying process pretty easy!! They got me into what I afford :)

SWERSTED

Aug 4, 2015

Samuel was very friendly and helpful, a very good salesman. This was easily the easiest process I've ever gone through in buying a new car.

UCONN820

Jul 31, 2015

Very easy and quick process. I knew what I wanted and Sam helped me get down to business quickly which made the entire experience painless.

Carrieann

Jul 29, 2015

I visited Herb Chambers Hyundai of Westborough in July 2015. I walked in there already knowing which vehicle I wanted after having a test drive in it at a different dealership. I knew what I wanted to pay and what I wanted for my trade and I got both numbers, just like that. Kate was fabulous!! I was nervous walking in, a female by herself, but Kate put me right at ease, explained everything and got the answers to all of my questions. When I didn't understand something, she explained it so I would. They're very upfront with all the numbers, nothing is hidden at all. They didn't have the car I wanted on the lot but Eddie looked for one at another dealership while I sat there. They found one and picked it up for me, at no charge, the very next day. I would definitely recommend this particular dealership to friends and family.

RALLY370

Jul 28, 2015

overall a good experience buying the car apart from the car registration which longer than I thought to complete. I had to come into the dealer to resolve the registration issue.

CMACHADO2386

Jul 28, 2015

Sam is an excellent salesman. He was honest right from the start, and we agreed on what I feel was a very fair deal. The negotiation process was quick and easy, he explained all the features I was not already aware of, and allowed me to take a test drive. The only negative part of this whole experience was the amount of time I waited to start the paperwork. From what I understand, the dealership was very understaffed after losing several employees. Once I started the paperwork, it was a very quick and easy process. After the insurance info came back, the delivery process was fairly quick, and Sam took time to sit with me and explain all of the different features of the car, which was in perfect condition.

ADAMWTURNER

Jul 17, 2015

We could not be any happier with our experience with Josh and Kate in the purchase of our new Santa Fe. We never felt pressured to purchase and they wanted to make sure that we were 100% happy with our decision. We will definitely recommend this dealership to anyone looking for a Hyundai

MICHELE.BROWN

Jul 15, 2015

I was in the market for a great deal on new or used car, and am so excited with what I chose. Michael Lemoine worked with my husband and I to find the perfect vehicle at a reasonable price and I couldn't be happier with my 2015 silver elantra sport.

DONOFRIO_MIKE

Jul 14, 2015

They went out of their way to make sure that I eneded up with the vehicle that I wanted at the price that I wanted to pay.

Jeff W.

Jul 8, 2015

I would like to thank Michael Lemoine for the great car buying experience I had at Herb Chambers Hyundai. I bought a pre owned 09 ford edge, which looked brand new, had low mileage, and only one owner. After having my previous vehicle was involved in an accident in which it was totalled, I was feeling rather anxious about buying another car as it usually comes with stresses of trying to work out a good deal. When I arrived on the day to look at the edge, Michael came right up to me and introduced himself. I told him I was there to look at this vehicle specifically and he got right to work getting the keys so we could go look at it. We did a walk around of the vehicle and sat inside of it, and took it for a test drive. I knew right away that I wanted it. The best part about the edge was the price. I had done my own research and found that the price they had it listed for was right in line with the value of it. I didn't have a deposit that day in the amount of what dealerships usually require, but Michael took into account what I was up against with losing my old car and wanted to help me anyway he could. He took the deposit I had available and held the vehicle for me, and then got right to working out the deal. Since the price was right where I wanted it there was no need for negotiating that. Now came into the deal, the credit application and finance. I explained what APR I was looking for and what my credit looked like. Within minutes of taking my information, Michael came back and said I think your going to be happy. I was thrilled! He showed me a deal that looked exactly the way I told him I wanted it to look. He got me a low interest rate, low monthly payment, and told me that when I came back at the end of the week with the rest of the LOW, and I mean LOW, total down payment for a vehicle like this, I could drive it off the lot!. Unfortunately my insurance company are the ones who slowed the whole process down for the rest of the weekend, But when I had keys in my hand the following Monday, this vehicle looked mint! The detailing guys took car of the little imperfections Michael had pointed out to me, and I was super satisfied with the result. Once again Michael Lemoine, thank you for making it possible to get back into a vehicle thats super slick, super clean, and super reliable at a great price!

MELANIEHENRICH

Jul 1, 2015

My experience at Herb Chambers Hyundai was exceptional! I had a long day at various car dealerships and this was my last stop. I anticipated leaving without completing a transaction but truly felt that the staff here wanted to invest the time to make a deal that worked for me and my needs....so we did it! Although this location is not super close for me, I definitely would go back for future vehicles and would recommend it to others!

RGONFRADE

Jun 22, 2015

Josh did a great job- He was very helpful. He showed me how to use accessories. I would contact him for help anytime it is needed.

nmachicote

Jun 21, 2015

Another excellent transaction with Sam Ukpo. Great experience overall. He is just very pleasant, friendly and professional. We will definitely be back. Thanks once again!

MA.GRADY

Jun 21, 2015

Salesperson never informed me about the inspection not being ready due to lack of registration work completed on the day I was to have car inspected. Salesperson managed to pick up my vehicle finally - at work and have vehicle inspected but never handed over the registration. I assumed it was in glove compartment and after traveling for a week and thus exposing myself to be pulled over and car impounded, found that no registration was located in vehicle.What's worse is when I called the salesperson a week later, she apparently said it was on her desk the whole time but never bothered to call me about that,

1956

Jun 18, 2015

I bought the car, showed up three days later to pick up the car. No salesman, no registration, no sticker. I paid 35 dollars sticker fee, no refund. GPS not set up,navigation not assigned by then dealership. Instead of buying a car they treated me like I insulted herb chambers. Never again.

nmachicote

Jun 14, 2015

Overall had a great experience. Sam is a great salesman. I have made four car transactions and have always experienced great service. I would recommend to anyone.

EMILYPAHARIK

Jun 9, 2015

Every step of the way the customer service was poor; appointments ran late (waiting over an hour 2 times); salespeople seemed stressed out, unhappy and lacking knowledge about the car and online deal we came for. The worst part was the level of negotiation we had to go through re: installing hand controls so my husband can drive the car. We did get the deal we wanted in the end, but it was stressful and inconvenient..

ARTBYLYNNBABINEAU

Jun 9, 2015

A great experience! Thank you Ryan Randall for the friendly and professional help you provided to us for this very important purchase! I love my new car!

RALVES774

Jun 2, 2015

My experience with Katelynn Roy and the Herb Chambers Hyundai of Westboro team was outstanding. They clearly wanted to earn my business and did everything possible to ensure that they got me the car I was looking for. It was a pleasure working with them.

Moonlight2015

May 27, 2015

I drove my sonata on 05/22/2015 for service (oil and filter) and reported a problem with the front brakes. Actually, the issue with the front brakes was reported for the first time on Feb 2015, the service replaced the rotors and pads at that time. I explained to the service adviser and Charles Sectish my concern about the brakes' pulsation and warp rotors for the second time within 17K miles. They listened me and promised to contact Hyundai and at the same time troubleshoot the front brakes right after I drop off my car for a couple days, and meanwhile they will loan me a car for free!I appreciate very much their attitude showing respect for the customer and willingness to solve the brakes issue and make me happy! I love the car, but the brakes issue is a concern that Mark and Charles are taking it seriously!Carlos

whiteshayla56

May 26, 2015

i was recommended to herb chambers westborough by a family member. I came in to look and knew the budget i had in mind. The sales employee was so nice and friendly. She was very knowledgeable and made sure we stay within my budget. I ended up buying a car. Thanks Kate!

artbylynn

May 24, 2015

We came into the dealership looking to purchase a car and left feeling very good about our decision to visit this Hyudai location. We liked that we were not immediately pressured and were able to narrow our selection before Ryan came in to help. We are long term buyers and were impressed with the warrenties that they offer. Ryan was extrememly knowledgeable, professional and courteous every step of the way. The management and finance team followed up with professional service as well and then Ryan again walked us through the rest. Thank you to the entire team at this dealership for making this an excellant experience for us.

artbylynn

May 24, 2015

We came into the dealership looking to purchase a car and left feeling very good about our decision to visit this Hyudai location. We liked that we were not immediately pressured and were able to narrow our selection before Ryan came in to help. We are long term buyers and were impressed with the warrenties that they offer. Ryan was extrememly knowledgeable, professional and courteous every step of the way. The management and finance team followed up with professional service as well and then Ryan again walked us through the rest. Thank you to the entire team at this dealership for making this an excellant experience for us.

Johncar

May 11, 2015

After two years of exceptional service I am not sure what happened. Last year when I pulled off my all season they noticed a bubble and the Michelin tire needed to be replaced. Anticipating the need to order one I called on a Saturday and spoke to a service manager and he said it would be ordered. The following Monday afternoon I called and confirmed the tire was in and set up an appointment for the next Saturday morning. When I arrived there was no appointment made, but they took me. After over an hour and 15 minutes the service rep tells me that although the three good tires were installed, the fourth was never ordered. He recommended keeping the three all seasons on and putting back one snow. Knowing that for anything but a very short run mixing tires was not a good idea, I asked that the snows be put back. After another 30 min told they could not get a replacement tire. Another 15 minutes I left after waiting just under two hours with my snows on. Ten days ago the Herb Chambers customer service call came and I related the story. I was informed someone would contact me to make things right. Ten days, no call. The best part is that I called Herb Connolly Hyundai and through the Hyundai system had the tire the next day. They gavee great service and their prices were lower that Herb Chambers.

cathyn

May 5, 2015

I had a very positive car-buying experience thanks to the professional and courteous staff at Herb Chambers Hyundai in Westborough, especially Michael Lemoine and Charles Sectish. They were very informative and patient without the high pressure sales approach. I would highly recommend this dealership to anyone buying a new or used car. Cathy N.

Mike and Linda

Apr 27, 2015

We found our experience to be........on a scale of 1 to 10, a 10. Our salesman, Lucas Otto was excellent, easy to work with and very accommodating. We highly recommend him.

Hyundai guy

Apr 22, 2015

I saw a car on Sunday, negotiated a deal on 'Monday and put down 2k. Relatively easy and pleasant.As it turns out the car they sold me (car B) was not the one I test drove and liked (Car A). This may possibly be my fault; going through communications I see they did start talking about another car, but the car they sold me, subsequent to the sale, got lost? Yes it was lost! They first said it was at their Auburn facility. Monday turns to Tuesday, turns to Wednesday, meanwhile I am driving a rental at $50/day (I asked for a loaner on Monday and was denied). With no phone calls telling me when I can pick up the car, I show up Wednesday on my lunch hour. At this point they tell me the car is lost!!! (it is not in Auburn), and I find out it was not the car I wanted, and thought I bought (Car A) was still on the lot and they would not honor the agreed to price. Classic; Bait and Switch? In any case we came to terms on the car I wanted. That was Wednesday afternoon.The car is not ready at the end of the day. It is not ready at the end of the day on Thursday. Friday I call and find out they will be putting the plates on at 2:00PM. I show up at 2:15, and they are putting the plates on. It still has to go through inspection and I wait until 5:00PM (Yes it took three hours) when I get the keys and drive off in my new car.After driving off I realize the gas tank is empty, and there is no manual. A couple of hours latter my son informs me there is no FM antennae. I dont know what else was missed.A couple of positives:1.They did provide a very nice loaner car from Wednesday to Friday.2.I left a very valuable item in the loaner and they picked it up from the current driver and dropped it off at my house.SB

kimaudette

Apr 6, 2015

This is the second time I bought my car from MARK HABIB, and as was the last time he was amazing,He was so accommodating, patient, kind and could answer every question we had! He will work round the clock to meet all your needs! I will always buy from Hyundai and I will always have Mark as my sales man! Because of Mark I want to shop there all the time!KIMBERLY AUDETTE

Art L

Mar 27, 2015

I purchased a 2013 Veloster turbo on 3/26/15. My Product Specialist Mark Habib took the time to have me drive 2 different Veloster's to make sure I was making the right choice. The turbo was the right one for me and it is a blast to drive. The dealership gave me a very fair price for the car and my trade and the financing was easy. The car was immaculate when I picked it up and Mark spent a lot of time helping me familiarize myself with the car. There was no pressure from anyone in the dealership to hurry and make a purchase. Everyone was friendly and helpful. I noticed that the service area had many amenities and was easy to get my car into and out for service.

Danbauer0627

Mar 21, 2015

Wanted to give a shoutout to my man Mike! As a first time buyer he made my experience easy and comfortable. He was honest and will make sure you love the car before you buy it. He is a salesman you can trust and would recommend him to anyone looking to buy a car.

dreddis

Feb 18, 2015

I just want to shout out Katelyn in sales at herb chambers...As an out of state buyer... She went about,and beyond to make my experience really great!! From picking me up at the bus terminal..Great personality,and concise with purchase paperwork... I couldn't ask for a better experience!!! Thanks Kate! You definitely looked out for me.... p.s. love my equus..

Judy Kuhtreiber

Dec 7, 2014

Mark Habib is wonderful salesperson to work with - He is exceptionally courteous and knowledgeable about all the models in the dealership. Earlier this year, he treated our daughter with respect, integrity and enthusiasm when she purchased her first car, so when my husband and I decided to get a new car, we went straight back to see Mark. I was also assisted by James and Stephanie in the course of time involved in evaluating different cars. James and I test drove several cars, and he was very honest in his evaluations of the cars, as I was reflecting on the differences. I appreciate that he wasn't trying to sell one car over the other, but just was being honest with his preferences as we evaluated the cars. It made the test drives fun. When we had decided on a car, Stephanie walked us through the controls and features. She is very, very nice and clearly educated us on all the many perks the car offered, and answered all our questions. The process of evaluating cars and their options through to the purchase of the car takes time, and during this time, we were treated well by many members of the Herb Chambers Hyundai team, including Kyle, Chris, Rob and Charles. We are very grateful to Mark for his ongoing professionalism!

deborah.smith.79827

Dec 6, 2014

The staff, particularly Stephanie and Wunna, were very helpful and professional. Both got back to me right away. They presented all the information about the used Chevy Cobalt without me even asking for it. The purchase and registration was very easy and Stephanie even delivered the car, although it was to a location 20 miles away. Definitely a good experience.

Judy Kuhtreiber

Dec 4, 2014

Mark Habib is wonderful salesperson to work with - He is exceptionally courteous and knowledgeable about all the models in the dealership. Earlier this year, he treated our daughter with respect, integrity and enthusiasm when she purchased her first car, so when my husband and I decided to get a new car, we went straight back to see Mark. I was also assisted by James and Stephanie in the course of time involved in evaluating different cars. James and I test drove several cars, and he was very honest in his evaluations of the cars, as I was reflecting on the differences. I appreciate that he wasn't trying to sell one car over the other, but just was being honest with his preferences as we evaluated the cars. It made the test drives fun. When we had decided on a car, Stephanie walked us through the controls and features. She is very, very nice and clearly educated us on all the many perks the car offered, and answered all our questions. The process of evaluating cars and their options through to the purchase of the car takes time, and during this time, we were treated well by many members of the Herb Chambers Hyundai team, including Kyle, Chris, Rob and Charles. We are very grateful to Mark for his ongoing professionalism!

Silvanac501

Nov 18, 2014

Stefanie was wonderful while helping us lease the Hyunday Fanta Fe'.She was patient and showed us all the cars we wanted to test drive until we settled for the one that suited us .Thank you so much!

Eight Year Old Hundai

Nov 10, 2014

Despite arriving with an 8 year old Hyundai Sonata (2006), I couldn't quite believe the fabulous results of coming to this dealership for repairs. Their diagnostic results cleared up my doubts about the integrity of this car long term. I was pretty sure there were some things going on that indicated the car needed more than my heater fixed. Short story is that even though I came in to get my heater fixed, I came away with so much more. Top notch service. A+. Better service than I have ever had.

Dan Sullivan

Nov 4, 2014

I had an excellent experience with KB and Kyle. I was visiting family in Westborough when I visited the dealer to check out the Veloster turbo. KB introduced himself and actively worked with me to find the best car for me. He excused himself for five minutes and came back with the perfect car, a very gently used (2,000 miles!) 2014 Veloster Turbo at a price within my budget. At this point, I was reluctant to pursue the car because I am a Connecticut resident and didn't want the hassle of registering an out-of-state car. I needn't have worried though; KB took excellent care of me and handled the entire process. He drove down to Connecticut, had the VIN verified, and sat at the DMV until the car had plates and a registration. When I walked into the dealer the next weekend, he simply handed me the keys and the registration to the car, freshly washed, and wished me luck. Throughout the process, Kyle and KB were honest, straightforward, and above all, accommodating. They respected my decision to go with my own financing and worked very well with my insurance agent and bank to manage all the paperwork. Thanks to their efforts and flexibility, I was able to buy the car without missing any work even though I live in Connecticut. For my first experience buying a car, it was not stressful at all, and I got a great deal on a great car. Currently, I'm driving my Veloster around Connecticut with a big stupid grin on my face. Thank you KB, Kyle, and the rest of Herb Chambers Westborough for making this happen. I cannot recommend their services enough.

Ed Fanjoy

Sep 15, 2014

Stephanie was a great sales consultant. Very forthcoming. The meeting with the financial consultant took awhile, though.

Judy K.

Sep 10, 2014

This is a continuing review for Herb Chambers Hyundai. Her original salesman was Mark Habib, who was outstanding. In searching for my daughters first car, we purchased a 2012 Ford Fiesta with a manual transmission from this dealer. My daughter's university is in a fairly hilly area. She learned, in rush hour traffic, amid endless red lights along a very hilly commute that manual transmissions were just not for her, and she needed to have an automatic car instead! Thankfully, she was within the 5-day window for returns, as well as the 30 day window for exchanges. This review covers many individuals at the dealership, including Mark Habib her salesperson, Mike, the Used Car Manager, Chris and Rob, Sales Managers, and Dimitri and Josh of Sales, all of whom were consistently polite and professional. We test drove several other cars, including a Dodge Avenger, which had just been taken in, and had not yet undergone the typical 150-point inspections. The car was beautiful, but the test drive showed that the brakes and tires were worn. We were assured that when the car went through the 150-point inspection anything that was wrong would be taken care of. She exchanged the Fiesta for the Avenger, and when we took delivery of the car, a test drive with Josh out onto the highway showed that everything was in top order. The dealership did everything promised, and did a great job of allowing her to transition between the two cars with a minimum of stress and paperwork. Our family and friends are now big Herb Chambers fans. :)

Judy Kuhtreiber

Sep 10, 2014

Mark Habib is quite amazing. He worked with my daughter and I when we went in to purchase her first car. Mark was able to quickly identify several cars in her price category with low mileage. She fell in love with a 2012 Ford Fiesta Sedan, with a 5-speed manual transmission. She'd never driven a manual before, and Mark took the time, with outstanding politeness and patience, to teach her to drive this car, over several sessions. Mark is the best Auto Sales Professional that I have ever met - and I've purchased many cars over the decades. He deserves 10 stars.

dawn1224

Sep 8, 2014

I had a very pleasurable experience buying a car, solo, for the first time at Herb Chambers Hyundai in Westborough.I did a lot of research on Edmunds.com, and Kelly BB.com on the cars I saw, and Herb Chambers was comparable in price or lower, most times.I didn't feel pressured at all from the moment I walked in, to the moment I purchased my car.Dhimitri Lako was my sales agent; he was professional, yet personable, very attentive to your needs in a car, and spent time looking for one that I would like. which I found .I would send friends to Herb Chambers.Thanks so much :)

LG

Aug 31, 2014

Dimitri was a friendly and professional salesman. He took care to listen to our questions and address each of our concerns along the way. He didn't give us any trouble when we insisted on getting every last promise he made in writing. He wasn't pushy, we test drove the vehicle alone which is just the way we like it. I can't stand test driving with a salesman in the back chiming in on how great the car is every 2 minutes. The facilities are modern and look nice. With complimentary water and Popsicles. The restroom could use some attention, but I'm not having lunch there, so not a big deal.

ouchies1

Aug 31, 2014

Dhimitri was very professional, knowledgeable, and laid back. He was not pushy like most sales men, and he made sure that the process moved as smoothly as possible. Dhimitri is very personable and I recommend dealing with him.

LHP123

Aug 30, 2014

The experience at Herb Chambers Hyundai was great. Dimitri was a friendly and professional salesman. He took the time to listen to all of our many questions and addressed each of our concerns. He didn't give us any trouble when we asked that each and every promise he made be put in writing.He isn't a pushy salesman, we test drove the vehicle alone which is just the way we like it.The facilities are modern and nice looking with complimentary water and Popsicles. The restroom could have used some attention, but not a big deal, we aren't eating lunch there.We got a very good price for our trade-in. I'm not a big fan of the no haggle pricing, I like to haggle. Overall it was a smooth and pleasurable experience.

jasabere

Aug 23, 2014

I bought my first real car from this dealer and they were very friendly and were more than willing to help. Dhimitri Lako the sales specialist , was very honest and helpful. I would recommend this dealer to every one who needs a good car

eadey

Aug 13, 2014

I do not normally take the time out of my life to review companies online, but I was so shocked by the service I received this past weekend when visiting Herb Chambers Hyundai of Westborough that I felt as though I had to make an exception. I had heard great things about Herb Chambers as a whole, so I had high expectations and was extremely disappointed. I initially found a used vehicle on their website I was interested in and called the location to see if the car I wanted was still available. The employee that answered the phone informed me that unfortunately the vehicle I wanted was no longer available but they had the exact same car in black. I clarified, asking if everything was EXACTLY the same, and the employee informed me that the only difference was that this car in black had an extra 3,000 miles on it. Not minding the extra milage, I decided to take the 40 minute trip out there to see the car.Upon arrival, I met with a salesman whom pulled up the vehicle on his computer and I then saw that it was priced at an additional $1,500 (from $9500 to $11000). I explained to the salesmen that I was interested in spending $9500, and what I had been told on the phone. He agreed with me that it was not right that I had driven there under false information and said he would change the price if he could but he had no control due to the non-negotiable smart pricing feature. I was confused as to why black paint would add an additional $1500 to the price but he explained the pricing is based on a number of things, most importantly, how long the vehicle had remained on the lot. He then offered to get his manager for me. The manager came out, I explained my situation and how disappointed I was and he said he would see what he could do. He then preceded to disappear for about an hour while I sat with the salesman and test drove the vehicle I was interested in. Finally, I got so fed up with waiting I asked him to check in with his manager. The salesman returned a minute later and told me the manager had been told no and there was nothing he could do. I was shocked that the manager himself could not have told me this, so I requested to speak with him. I explained my frustration with the fact that his employee had made a mistake and brought me to the store under false pretenses, and that as management he should honor the price and correct his employees mistake. Not to mention the fact that I was just explicitly told the customer before me had purchased the same exact vehicle for $1500 less than the price they were trying to charge me, for the same exact vehicle except the one I was interested in had 3000 MORE miles on it! The manager simply told me there was nothing he could do that day and he would get back to me. It has been 3 days since my visit and I have not heard a thing, not that I would still purchase from this manager after seeing how he values his customers satisfaction. My biggest frustration is not with this particular manager, or location but with the Herb Chambers company as a whole. I was really looking forward to shopping with them, and believed that they would provide me with good service and assistance in finding the car for me. My first experience was such a disappointment that I do not think I could ever return, and would certainly not recommend it to anyone.

jak79

Jul 30, 2014

Normally, I do not like to process of buying a new car. However, walking into this dealership was nothing less than the best. I was treated with respect by the sales reps and especially by Rob, the GM. After we test drove the first Sonata, that was similar to one we really wanted, there was one inside the showroom that we liked more simply because of the color combination.When we asked what it would take to move the car outside so we could drive that one, he did not even hesitate to jump up, and personally move 3 other cars around so we could drive the exact car we wanted. This personal attention made the buying experience a good time to buy a new car. I will be returning when I am in need of a new Truck. Thank youJeffMillbury, MA

lawagstaff

Jul 29, 2014

I just had a great experience at Herb Chambers Hyundai in Westborough! Everyone was so pleasant to deal with and so very knowledgeable, from the sales people right up to the GM. I didnt feel pressured in anyway and they even let my two year old sit in all the showroom carswhich SHE LOVED! We settled on the Sonata which is roomy enough to fit two car seats comfortably in the backseat. I know I got a great deal and a great car and will definitely go back there for my next car! Thank you Herb Chambers Hyundai in Westborough!

lawagstaff

Jul 29, 2014

I just had a great experience at Herb Chambers Hyundai in Westborough! Everyone was so pleasant to deal with and so very knowledgeable, from the sales people right up to the GM. I didnt feel pressured in anyway and they even let my two year old sit in all the showroom carswhich SHE LOVED! We settled on the Sonata which is roomy enough to fit two car seats comfortably in the backseat. I know I got a great deal and a great car and will definitely go back there for my next car! Thank you Herb Chambers Hyundai in Westborough!

cynthiaann323

Jul 27, 2014

If I could give less than one star I would however, Stephanie White is the only star at this dealership. I am a female and Stephanie was an amazing new sales person helping me with getting my new 2014 Hyundai Veloster. After that, Chris the finance manager promised me up and down i would be driving away in my new car on Tuesday (I purchased late on Saturday). Heard nothing Monday, and Tuesday morning there was an "issue" getting my finance approved and the GM had to call the company at 3pm that day. Chris was supposed to have someone so i could do all my paperwork and leave Tuesday and completely disappointed. Then went Wednesday on my lunch to do the paperwork, and give insurance info. They were more than unprofessional when found i had Geico saying they take forever and it should only take an hour to get everything back. I informed Sam (bc now chris was off) that if they don't get it back in an hour call me because I'm supposed to leave Wednesday night with it. He promised i would. This was at 1pm ... He called me at 5pm to tell me he didn't get paperwork back. Geico called Sam three hours prior and told him his writing was illegible and needed a new one. I don't care whose wrong here, i should even have to deal with this. Again, i didn't get my car and took off work Thursday morning because it was supposed to be all set and ready for pickup at noon. Well, I left there at 3pm with no one taking accountability for completely giving me the run around for two additional days. One person barely saying sorry because they've never heard that salesman being awful. It felt like it didn't matter, i signed the paperwork and ill be paying no matter what, so they stopped helping the customer. I even left a voicemail for the GM Rob, and wrote him an email explaining my situation and how awful it was and how in this day and age, if you don't have customer service, you wont have a business. Ill never let any friend or family member of mine do business there, and really wish i just ripped up my contract after this. WORST PLACE EVER. no one holds their word, and no one takes accountability or tries to make the situation right ... its like my business didn't even matter .. I BOUGHT A NEW CAR COMMON!

Manish

Jul 16, 2014

Recently i bought Hyundai Sonata from Herb Chambers 3 months back .I got a very good deal and very happy with sales person Kyle Keegan Who help me choosing the right Car. He helped during registration and also delivered the car at my home ..Really Appricaite the help provided by Kyle

GStick

Jun 24, 2014

We purchased our first Hyundai in October 2013, and did not expect to be back for another this soon. Our other vehicle needed unexpected repairs so we needed to replace it quickly. I did an online search of Hyundai used car inventory and emailed Mark Habib to see if he could have a Sante Fe moved to his location so that we could test drive it the following day. He did that for us, however we did not care for the outside condition of the vehicle so we asked if he had something else we could test drive. He happened to have a Tuscon on the lot and we loved it! We decided to purchase the vehicle and drove away that evening with our new, used car! The process was smooth, seamless and painless. We are very happy with our Tuscon.

gjstick

Jun 23, 2014

We purchased our first Hyundai in October 2013, and did not expect to be back for another this soon. Our other vehicle needed unexpected repairs so we needed to replace it quickly. I did an online search of Hyundai used car inventory and emailed Mark Habib to see if he could have a Sante Fe moved to his location so that we could test drive it the following day. He did that for us, however we did not care for the outside condition of the vehicle so we asked if he had something else we could test drive. He happened to have a Tuscon on the lot and we loved it! We decided to purchase the vehicle and drove away that evening with our new, used car! The process was smooth, seamless and painless. We are very happy with our Tuscon.

The Wine Slushie Guy

Jun 6, 2014

I just purchased a car at Herb Chambers in Westborough and want to say I had the best car buying experience of my life! From the moment I called and asked if a specific car I saw in an ad on the internet was still available, the woman on the phone checked and said it is still on the lot. I could tell from the way she said it that they really had the carunlike every other dealer I called who just told me the car was still there and when I showed up they informed me it mustve been just sold, but wed be happy to show you another car. When I walked into Herb Chambers, there was an air of calm and professionalism. The day before, I was in another dealership that was like something out of the movies as it was more like a boiler room. One guy was wearing a silk suit and looked like John Travolta in Saturday Night Fever. I felt very uncomfortable there and was even more uncomfortable when the pressure started. As for the salesman at Herb Chambers, I met with Sam Ukpo and want to say he is the best car salesman in the world! What makes him the best is he is the antithesis of the typical car salesman. If I had to use one word to describe him it would be relaxed. He wasnt worried about whether you bought a car or not. And I dont mean that in a negative way or that he is lackadaisical. Sam was very attentive. What I mean is I felt a sense of freedom and peace. I didnt feel any pressure at all or that I was being sold to, cornered, or boxed in. I felt completely at ease and in control of the process. There is something about Sam that is genuine and transparent I could sense immediately. When I picked up the car, I mentioned to Sam that I thought he said this particular car had a car starter. I could tell he was trying to rack his brain and remember since there was a busy holiday weekend in-between when I purchased the car and when I picked it up and Sam had seen a ton of people. He asked the sales manager who said the car didnt have one and I thought maybe I misinterpreted what Sam said and maybe what he told me was the open/unlock buttons were now on the key (I had an old car where this wasnt the case). In any event, as I was halfway home with my new car, Sam calls and said he thinks he found the car starter and asked would I like to come back. I came back and sure enough, its the car starter for my new car. Sam went above and beyond the call of duty. I have been raving to all my friends about Sam and Herb Chambers since I bought the car and have been freely passing out his card. Another worthwhile thing to mention is the no-haggle price. Similar to how Saturn priced their cars, Herb Chambers offers a good value right off the top and eliminates the foolish routine of you making an offer and the sales person going back to the sales manager and then coming back with a counter-offer until you reach a mutually satisfactory price. This is another part of the process that was giving me angst and worry about how the dealership was going to scalp me. I checked the value of the car on some of the valuation sites and knew this was a good deal. As for the finance manager that was working that day, Mark, he couldnt have been nicer and friendlier. Mark explained the additional warranty options available and when I chose to decline any additional options, he didnt try to pressure, coax, or persuade me into purchasing any of them. In fact, I have joked with some of my friends that he was so nice and no-pressure, I almost wanted to buy something from him. Lastly, just to give you a little more flavor of the experience, Kass is one of the employees who has no direct connection with the customers and works in the back office, yet she passed by me a couple of times as I sat at Sams desk and just started a friendly conversation. When I picked up the car a few days later, I saw Kass again and she took time out of her day just to chat with me and make me feel at home.

hyundai937

Jun 3, 2014

Just purchased a new Sonata from Hyundai of Westborough. Rob Phillipo and his staff made my new car purchase one of the best experiences ever. Right from the start I knew I was going to buy a car from this dealership. They had the best selection to choose from and the best price for the vehicle I purchased. Trust me I did the research and hands down this was the place to go. Very happy with my new car and would recommend anyone to go there.

Don

May 29, 2014

The best new car purchase experience ever! Just purchased a new Sonata from Hyundai of Westborough. Rob Phillipo and his staff made my new car purchase one of the best experiences ever. Right from the start I knew I was going to buy a car from this dealership. They had the best selection to choose from and the best price for the vehicle I purchased. Trust me I did the research and hands down this was the place to go. Very happy with my new car and would recommend anyone to go there.

Faithy C

May 24, 2014

So, If this is a duplicate review, sorry, my ipad wasn't accepting the review for some reason. I walked into the dealership, knew what I wanted, met with Sam, who btw was totally awesome! Found exactly what I wanted in 10 minutes. From buying to driving away, Sam was very respectful, a true gentleman, very patient and explained everything to me. He made buying my car so pleasurable. Besides Sam, who is the best salesman in the world, Jen in finance rocked, as well as Rick, the GM, and Chris and lets not forget the receptionists also. I was very comfortable from the minute I walked in, Sam didn't pressure me at all. I have been being Hyundai's for over 20 years. I love the accents, although my husband and I have had several different models. Again, I apologize if this review was duplicated, but hey, you cannot get enough of good reviews! Thank you, Faith Canali

accent lover

May 24, 2014

This is why I keep coming back This is my 5 or 6th Hyundai. Went in on a Saturday, knew immediately what I wanted, an accent. I absolutely adore the accent. Sam took great care of me from beginning to the time I drove away. Everyone from the receptionist, Jen in finance who rocked btw, to Chris and Rick the GM. Sam was/is very helpful, respectful showed me every detail about how my car worked. I will definitely come back!!! Faith Canali

AngelaMA

May 12, 2014

Sam was very friendly, polite, professional, and thorough. He made me feel very educated and taken care of. He explained everything in great detail and made sure not to pressure me at all. I cringe thinking about every other dealership experience I've had previous to visiting Hyundai of Westboro and I strongly would suggest not wasting your time- visit them first! Sam went above and beyond. I am very happy with my new car and how easy Sam made everything. I look forward to a long-term sales relationship with him!

aam520

May 12, 2014

Dan ALWAYS makes me feel welcomed and like I'm part of the family. He explains everything to me thoroughly and doesn't ever take advantage. He knows his stuff! I also love how accommodating he is.. whenever I need something done he can find the time for me. I've never had a less than exceptional experience working with him!!

Manish

Apr 23, 2014

I recently bought Hyundai sonata from here .. Frankly speaking it was a ver good experience .. I got the good deal and the sales man Kyle Keegan was very helpful in selecting the car.. I would prefer you to visit there once if u r searching for good car

ireland2014

Mar 8, 2014

I like thank Anya for nice time explaining to me about my repair's on my vehicle and taking time with to make sure I could understand the problems with my car and resolved and problems quickly and her good service with other customers .Anya keep her promise in time my vehiclebe ready and she gave nice loaner car she knows her cars .And I hope she keep the customer service up .I wish Herb chamber in auburn has good Customer as it not as good your . I will gave your Customer service the business because I was treat the right how a Customer should be treat and Herb Chamber of Westborough please keep the good Customer service up

ikihiu

Mar 7, 2014

Thanks Sam for the great service! He took his time and took us through the whole process! We called before getting there and when we got there the vehicle we wanted was ready for us to test drive! We bought a Subaru Outback and we are pleased with the purchase we made. Initially the car came with a manual and automatic key but Sam went the extra mile and looked for the other automatic key! So we ended up with 2 automatic keys and 1 manual key!Thanks for going the extra mile!

woodyreed

Feb 15, 2014

We found working with Samuel Ukpo to be a pleasant and productive experience. He was courteous, knowledgable, and professional. We'd plan on purchasing our next car from Sam and Herb Chambers.

woodyreed357

Feb 15, 2014

Working with Sam was a pleasant and rewarding experience. He was courteous, well-informed, and professional. We will happy to purchase our next car from Sam and Herb Chambers.

patty49

Jan 20, 2014

I never knew buying a new car could be so hassle free. They exceeded my expectations on my trade-in and price of a new car. I will tell all my friends to go to this dealership.

stevewit

Jan 18, 2014

Sales agent did a good job but service department was problematic. The only option that was not already on the car that I added was a rear bumper applique. When I picked up the car they had forgotten to install it but because I was coming back in for a state inspection in a few days I agreed to have it installed then. When I checked in for the inspection I told the service receptionist about the applique but when my care was ready they had again forgotten to install it. I agreed to come back in two days just to have this done. I brought the car in as promised and waited for an hour only to find out that the had done a poor job installing the only one they had and it had to be ripped off. It looked like they had installed it without cleaning the car. I was then asked to come back as soon as more arrived. I've decide not to give them another chance to waste my time and rather asked that they send me the $50 I paid for the option. Doubt if I will be back for service. Love the car. Too bad about the poor service department.

ilovecars3

Dec 15, 2013

My wife and I came in recently to buy multiple cars. We can't say enough about the professional, knowledgeable and friendly environment we were shown (each of the many times we were there). Larry Culley was amazing to work with - from start to finish. He has a wonderful way about him. Not only does he know his cars, but he also appreciates people. He was patient and always pleasant to speak with. He went out of his way on multiple occasions to try and find the cars we were looking for. He even watched the kids from time to time! The experience with their finance department was equally good. Jim was good natured, patient and fair. We couldn't have asked for more.At the end of the day, we walked away from Herb Chambers Hyundai of Westborough very pleased customers - and with 3 new cars.

Kevin&Jenn

Dec 3, 2013

Unfortunately my wife's car died on Thanksgiving and by Saturday afternoon our mechanic said to not put any more money into it. We immediately jumped in the car and headed over to Herb Chambers Hyundai as I had done a little research before and knew I was interested a Tucson or an Elantra. When we arrived Larry Culley introduced himself and offered any assistance and showed us a red 2013 Tucson (as well as offering his white 2013 Tucson that he was picking up that night if we preferred that). He had a very low key / humorous approach and definitely knew the car well as he provided everything we would need to know. My wife decided that it was far to large however, so we ended up taking an Elantra out for a test drive. Larry was very informative about the car and never put pressure on us to buy the car or shorten the drive. I am the type of person that always needs to go to at least 2 different dealerships to ensure I get the best deal. I never left Herb Chambers Hyundai however because I appreciated the no pressure sales tactics, Larry was fantastic and I got a really good deal. Throughout the sales process we never felt forced, there was always good humor passed between coworkers and everyone made it incredibly smooth. The next day was stressful as we were attempting to get our old car towed into the dealership so that we could exchange plates and pick up the new car. The tow service was hours late, but Larry ensured that finance would be there and that he would stay until we were able to drive home. Larry showed us all of the new features cars have now (ours were 10+ years old) and even set up my wifes phone to the bluetooth. Definitely a place I will recommend to my friends and the first place I will go when I need another car.

Denise Bogan

Oct 24, 2013

My husband and I were hesitant to look for a new, we did not want to feel pressured and wanted to find a safe reliable car that our family could afford. From the minute we met Sam we were comfortable!!! He is a phenomenal sales person!! He is very warm and makes you feel like he has all the time in the world to answers your questions, no pressure or rushing you to make a decision. Not only did he answer all our questions, but he showed us the information to back up what he told us as well as explained everything thoroughly. Although we did not intend on purchasing a car that evening, because of Sam's patience and thoroughness we bought a car and are very happy with our selection!!! Thank you Sam for making it an enjoyable experience to buy a car!!! I would also like to extend our thank you to the Business staff, they were very friendly and helpful. Everything they said would be done was completed in the time they told us it would and they communicated with us as each step was completed. We will be back to buy another car in a few years!!! Denise and John Bogan

dbogan

Oct 24, 2013

My husband and I were hesitant to look for a new, we did not want to feel pressured and wanted to find a safe reliable car that our family could afford. From the minute we met Sam we were comfortable!!! He is a phenomenal sales person!! He is very warm and makes you feel like he has all the time in the world to answers your questions, no pressure or rushing you to make a decision. Not only did he answer all our questions, but he showed us the information to back up what he told us as well as explained everything thoroughly. Although we did not intend on purchasing a car that evening, because of Sam's patience and thoroughness we bought a car and are very happy with our selection!!!Thank you Sam for making it an enjoyable experience to buy a car!!!I would also like to extend our thank you to the Business staff, they were very friendly and helpful. Everything they said would be done was completed in the time they told us it would and they communicated with us as each step was completed.We will be back to buy another car in a few years!!! Denise and John Bogan

webuva

Sep 8, 2013

I came to this dealership as a walk in the day after Labor Day. I was slovenly dressed. The first salesman assigned to me obviously did not like my looks. He winced. I have no doubt this first salesman was reacting to the way I dressed that day and not my paralysis , but when you have been paralyzed since infancy you get irritated when anyone winces when they first look at you, no matter the reason. This first salesman quickly made an excuse that he had someone else coming in soon ( this seemed like a transparent lie) and quickly dumped me off to the first colleague of his he spotted, one Sam Ukpo. Sam Ukpo is a true professional. He did not judge me on my appearance. After watching him in action I am here to testify he treats every person he encounters with respect. His questions to me were pertinent to discovering my true needs. SAM UKPO LISTENED. He brought his sales manager in at the appropriate time. The sales manager was also great. HE LISTENED. Together we quickly identified a vehicle and a price. I signed a contract that very same day and picked it up the next day. If you want a pleasant buying experience with a team that strives to meet YOUR objectives, ask for Sam Ukpo at Herb Chambers Hyundai.

D and D

Aug 5, 2013

This dealership has an unpressured, customer oriented environment for buying a new car. Comfortable, clean showroom with coffee, ice cream, TV! lots chairs, computer space; helpful, friendly staff even those not directly involved with us; greatest salesman, Larry Culley, really knew the car and had a very personable, low key approach that was genuine. We knew what we wanted and were taken seriously. Herb Chambers seems to be trying to fill the gaps we all experience when buying a car or getting one serviced. This by far was our best experience with a dealership ever.

keith A. Litchfield

Aug 1, 2013

I am pleased to write this review. My experience with your dealership was excellent, my salesman Mike was a pleasure to work with. Mike was very informative, professional and down to earth. I was at ease throughout the entire experience. I will definitely recommend his services to family and friends. I hope to be back for another vehicle in the future. Sincerely, Keith A. Litchfield

Kelly G

Jul 12, 2013

I was very impressed with my experience at Herb Chambers Hyundai of Westborough a couple of weeks ago when I brought my Elantra in to be serviced. The reception staff was very accommodating with fitting me in for recall service and an oil change, despite me calling the morning of and being a new customer to the facility. The gentleman who checked me in was very prompt, professional, engaging and again, accommodating to my schedule and time restraints. The establishment was clean and comfortable. The service was quick and I was very impressed with the complimentary car wash/vaccuum. Overall, I was very pleased with my experience and I will recommend your establishment to my friends and family.

kage67

Jul 12, 2013

I was very impressed with my experience at Herb Chambers Hyundai of Westborough a couple of weeks ago when I brought my Elantra in to be serviced. The reception staff was very accommodating with fitting me in for recall service and an oil change, despite me calling the morning of and being a new customer to the facility. The gentleman who checked me in was very prompt, professional, engaging and again, accommodating to my schedule and time restraints. The establishment was clean and comfortable. The service was quick and I was very impressed with the complimentary car wash/vaccuum. Overall, I was very pleased with my experience and I will recommend your establishment to my friends and family.

heather o

Jul 6, 2013

I recently took my Santa Fe here for a recall repair. it was my 1st time here. I must say the service was great. They greeted me right away and took my car in right on time. I walked across the street and went shopping at target. they called and said it was ready before I had expected. They even gave a complimentary car was. Very professional and timely service. I would certainly return.

Steve

Jun 27, 2013

Bought a new 2013 Elantra about a week ago from Herb Chambers Hyundai in Westborough. The sales person, Russ, was a tremendous help during the whole process. I found the perfect car for a great price and with Russ's help, came out of there with a great new car and an overall great experience. They have a very nice facility which makes the purchasing of the car that much better. I would definitely recommend buying a car from them to any of my friends and family.

ofosuhene60

Jun 25, 2013

My husband and I recently purchased a vehicle at Herb Chambers of Westborough, the customer service was great! Russ Hicks was our salesman, and he was very friendly, and down to earth! The atmosphere was great, and all the staff is very friendly! We got a really good deal on our Camry, we will definitely be going back there for our next vehicle!

Lawrence LaFleur

May 14, 2013

In April of 2012 I purchased a new Hyundai. I purchased a new car opposed to used because I wanted the new features such as satellite radio and blue-tooth as I intend to pass the car to my daughter next year. People kept saying they couldn't hear me well on my blue-tooth. I brought the car in for service to have them look at it. They send me away with the problem being worse. No one could understand anything I was saying now. Brought the car back in. Over the course of 13 months, numerous visits with two different service managers they couldn't fix the problem. After the second service manager left the dealership I started to deal with a service tech who kept telling me he couldn't get someone from Hyundai to call him back. Is a costumer who has been without an important function of any new car for over a year supposed to believe this couldn't have been elevated to a higher level of management for resolution? The third service manager got someone from Hyundai to call back and schedule me for another appointment. (Side note: I asked to have them change my oil while they had the car.) When I picked up the car the blue-tooth was fixed however they didn't change my oil or wash the car. You think they would have got these things done right considering the circumstances. The service guy asked what they could do for me to make this mess right. I asked if they could install a remote starter. Not very expensive and would have made a nice gesture and I would have been all good. I called back the following week and the service manager said he was looking into it. That was the last time I heard from them. I'm really disappointed in this dealership and will likely start taking my and my families business elsewhere.

LBailz19

May 7, 2013

I bought my first new car back in August. I knew I could have it serviced anywhere aside from the dealer for less, but I felt more comfortable servicing where I bought it. I'm glad I did. Sam made the appointment so simple, and Dan was right on top of everything! He called me right when the work was done, and Sam called me right after to make sure I was happy. I recommend herb chambers Hyundai for sales and now definitely for service as well. Thanks Sam and Dan.

joe kelley

Apr 12, 2013

Hi my name is joe and i came to dan with a used car from another dealer and i needed reassurance that this was going to be a reliable car i had the help of dan and not only did he do everything i asked, he went up and above and checked everything he possibly could to give me reassurance, and sense then the car has been flawless with no problems. i would highly recommend them

carshark155

Apr 12, 2013

Hi my name is joe and i came to dan with a used car from another dealer and i needed reassurance that this was going to be a reliable car i had the help of dan and not only did he do everything i asked, he went up and above and checked everything he possibly could to give me reassurance, and sense then the car has been flawless with no problems. i would highly recommend them

Kellie Hernandez

Apr 4, 2013

I recently purchased a new car from Hyundai of Westboro... I worked with the best dealer by far... Sam. I always get very stressed out when making a new car or any big purchase.. "am I getting the best deal".. "are my payments going to be too high"..so many questions running through my mind, and the last time I purchased a new car about 7 years ago.. I regretted it. I didn't get the options I wanted. I didn't get the monthly payment I was comfortable with. This time when I met Sam, he worked for me. He got me the car I wanted. He got me the price I was comfortable paying. He called me to see how I was doing.. How i liked the car, if there was anything he could do for me. He went above and beyond to make my whole experience a great one. Never have I had such great hospitality at a dealership.. I am so happy with my purchase. I have absolutely no regrets... and I want to thank you so much Sam. I will see you in the future.. and if anyone I know is looking to buy a new car, I'm highly recomending Sam.. thanks again!

kelliefitzy

Apr 4, 2013

Thank you Sam for helping me get the best car ever. Sam was so helpful & accomodating to my needs. He made me feel very important & that he was helping me get what I wanted... I have had several cars in my life and never has any dealer ever made me trust them and feel that I am getting what I want. Sam changed that for me. He was honest.

erin90

Apr 3, 2013

Sam was the BEST ! He made My car Shopping Experience smooth and stress free! I enjoyed my experience compliantly and would recommend Sam to anyone ! Love my New car too!!! Thank for everything !

jm5100

Apr 3, 2013

BY FAR THE BEST CAR SALES PERSON I EVER CAME ACROSS WAS, RUSS HICKS, HE SHOWED THE RESULTS OF YEARS OF EXPERIENCE WORKING WITH PEOPLE THAT ARE TRYING TO GET THE BEST VALUE FOR THERE BUCK, HE MADE MY GIRLFRIEND AND I FEEL AT EASE ALL THE TIME WE WERE THERE. I WOULD RECOMMEND HIM TO ANYONE ANY QUESTION PLEASE CALL JOE MESSINA

lisa l

Mar 18, 2013

I leased my 2013 Sonata from Sam. He was very helpful and very personable. He answered all of my questions,got me into a test drive immediately,which I loved. I have never leased a car before but found that after speaking with Sam,it would be the best option for me. Mike worked with me to get me the monthly payment I was looking to spend. Again, this was completeled very quickly and made this whole process as stress free as possible. Seth helped with the lease portion of the experience. Seth was again, very helpful and also answered all of my questions. Everyone at Westborough Huyndai was very helpful and made this experience as ste ss free as possible.Which was an important factor for me when looking for a dealership to purchase my car at. Even though I just bought my car a week ago,I already plan to go back to Sam to buy my next car. Thanks Again Lisa L.

Lisa

Mar 17, 2013

My husband and I had a great experience at Herb Chambers Hyundai of Westborough. Initially when we started looking at vehicles we weren't focused on purchasing a Hyundai but we decided to look at the Santa Fe. As soon as we entered the dealership, we felt welcomed. The sales staff was attentive and knowledgeable. Unlike other dealerships and sales people, they actually listened to what we were saying and didn't try to sell us something different. After speaking with the sales staff and test driving the new Santa Fe, we were sold. The Santa Fe has a lot of features for the price. We're very pleased with the vehicle. Everyone from the sales staff, Mark and Ryan, to the sales manager, Rusty, and the finance manager, worked together to provide us with an exceptional experience. Thank you to all who assisted us!

Daniel

Mar 7, 2013

Awesome experience at this Herb Chambers of Westboro. I left my family in the car and entered myself to be greeted by the receptionist who lead me to Jean Bading. I told her exactly the vehicle I was looking for after she warmly greeted me and she proceeded to set some things up to take me on a test drive. After a day or two I came in to discuss the purchase of the vehicle with some requests on top that were completely accepted by Mike Conelly. He was very honest and straightforward in his approach which pleased me as there was no schtick involved. Over the next week Jean was super sweet and helpful. She even helped my two young girls for a bathroom break when I came to drop off the deposit as I didn't feel comfortable using the men's restroom. Apples and bottled water served to ease our stays there since our first encounter. (The girls loved the granny smiths!) This Herb Chambers fulfilled my requests for the purchase price, let me take the vehicle on an extended personal test drive for hours, met my demands with equity, hastened every step of the paper trail, and delivered a pristine used vehicle which met my strict standards to the "t". I am very impressed with their mission and objectives to give a great customer experience. They really have the best prices around. We'll be back again Jean. P.S- Thanks to Dan from the service center. He was very very helpful.

CJ

Feb 26, 2013

I came here with my mother for her car, and she loved Jean Bading so much that I decided to use her to buy my own car. While my mom was going over some paperwork for her car, Jean took me over to the used car lot and I noticed a few cars I liked. Jean wrote them down and got the keys to them. I really liked the Dodge Journey, and Jean made sure I was able to afford it. She managed to get me low monthly payments and made sure I was happy with everything. I jokingly asked her if she could fill my gas tank, rather than just fill it half way which is their standard for used cars, and the business guy said she asked him at least 10 times if she could fill it. Her dedication made my first solo car buying experience fantastic and she definitely became my dealer for life! Thanks so much Jean, and I tell everyone I know to go to you for a new car!

TKuz

Feb 10, 2013

I went to Herb Chambers Hyundai of Westborough mainly because I had a terrible time dealing with a different Hyundai dealership in Framingham for my previous car. I walked into the dealership and was greeted by Jean Bading. I told her what I was looking for and within minutes she showed me the perfect car. We took a test drive and she made sure I loved that car. She made an excellent choice. Jean made me feel very comfortable and not rushed. She really doesn't have the personality of a standard car dealer. She's far too friendly, honest, personable, and she is very uplifting for this company. I think there should be more women selling cars because she really did not rush me or try to make a quick buck. She was truly amazing, and I would only go back because of her. On the other hand, the service I received with the financing people was less than stellar. I told them I needed to be at work soon and they didn't seem to make the process go by very fast at all. I ended up being two hours late to work, and I felt as though they used that as a ploy to get me to spend more. And they did. I was so rushed to get to work that I didn't notice some of the things they charged me for. I went back and Jean gave me a hug and apologized on behalf of the whole company. She really made sure that I got every thing I wanted. I would definitely recommend going to this dealership (probably on your day off) and ask for Jean Bading. She's one of their newer saleswomen, and you should definitely take advantage of her spectacular personality. She hasn't had the time to turn into one of those pushy, careless salesmen, and personally, I don't think she ever will. First thing you should say when you walk in is "Hi, I'm looking for Jean Bading." She'll probably spin around and sprint to you with excitement. She's awesome, and I love the car she gave me. She is the reason to get a Hyundai, and I'm so glad I met her. Thanks so much Jean! (She also gives comforting hugs!)

Narsing

Feb 3, 2013

I got a Hyundai Sonata GLS with Popular package from Herb Chambers West borough. The experience was great. We felt no pressure to purchase and were treated with courtesy and respect through out the entire process.Raphael Annan was very knowledgeable, personable, and comfortable to work with in a situation that I personally wanted.He made my car purchase process much easier and faster.I would always recommend Herb Chambers Hyundai and Raphael Annan to anyone purchasing a vehicle.

nravula

Feb 2, 2013

I got a Hyundai Sonata GLS with Popular package from Herb Chambers West borough. The experience was great. We felt no pressure to purchase and were treated with courtesy and respect through out the entire process.Raphael Annan was very knowledgeable, personable, and comfortable to work with in a situation that I personally wanted.He made my car purchase process much easier and faster.I would always recommend Herb Chambers Hyundai and Raphael Annan to anyone purchasing a vehicle.

MrU

Jan 31, 2013

I am not writing this review thinking I got a great price. I did, as a matter of fact. And I did not haggle for that at all! I am writing this review because I was really impressed with the hard work this team put together. Its been a great experience at this Herb, unlike their Honda (bitten twice!) and BMW dealership. I found the team at Hyundai Westborough very friendly and honest. Raphael was the sales consultant that I worked with. He is knowledgeable and was always ready to give information. He is an inspiration when it comes to hard work and he is very thorough. Did not take anything for granted, was very understanding, gave all the information. without bashing any other competitors vehicle or talked low of them. He never tried to hard sell any of his cars either. Rusty was straight forward and honest. No beating around the bush. He was upfront with his calculation and showed where he could give and where he cannot. I am a Truecar buyer and research extensively. I know if a dealer tries to pull a fast one. Rusty and the team was not. Mike was very friendly and was always there to make it comfortable for us. Car buying is not easy at all, even with all the tools we have on the net. The art in selling the car, for me, is not power selling but about making the consumer at ease and give information for them to make the decision that they will be happy about. You did exactly that Raphael, Mike, Rusty. I appreciate your understanding and honoring our thinking and being very respectful. I recommend Herb Hyundai Westborough team to everyone. Good luck guys...

George

Jan 7, 2013

The salesperson who worked with me, Sam Ukpo, is a professional and knowledgeable person who did a great job of making my family and I feel good and comfortable about buying a car here. The Sales Manager, Mike Connelly, and the Finance Manager, Seth Nortey, were equally as professional and competent and they made our overall experience with them a very positive one. Based on their quality of service and their willingness to get me the best offer possible on the car I wanted,, I would highly recommend this dealership to others.

nmachicote

Jan 4, 2013

Had a flat tire. Called service they suggested I use the flat repair kit. I then googled testimonials on using this repair kit. Testimonials suggested I dont use it. The dealership fails to tell you that once you use the repair kit you are not able to get tire repaired. It's a hoax! I then called roadside they brought car into shop. Hundai called and suggested that I get a new tire because I had used the repair kit. I replied "I have not used the flat repair kit". They had automatically assumed I had used the kit. It was almost as they had this practiced. Everytime someone comes in with a flat they assume that the repair kit had to have been used. I explained I avoided using the repair kit after viewing testimonials online. Since they couldn't get me to buy the tire (for $135.00) they transfered me to Mike (the service guy). He also tried to get me to buy a tire. He told me that the roadside guy said I had wear and tear on the tire. I then called the roadside assistance guy. I explained the situation and he could not believe what they were trying to do. He completely denied any conversation with the service dept. He said they were just trying to sell me a tire. It's a hoax, they were trying to sell me a tire. Also, had I used the tire repair kit it it would have cost $45.00 to replace it. I avoided almost $200.00 in costs. At the end I had to get a police officer to come to the dealership. They were trying to charge a $22.00 fee for fixing the flat. After I had caught them in their game they still insisted on me paying. In the end they refunded the money and I will never go for service at Hundai Westboro, Ma again. Buyer Beware!!!!

Marion

Nov 25, 2012

I was impressed with the total appearance of the show room, the amount and the variety of the cars offered. With previous purchases at other dealerships, I always had to wait for the color or type of car I wanted. At Herb Chambers Hyundai in Westboro, I had no trouble choosing what I wanted & bringing it home on the same day. The sales rep & the financial rep were very pleasant & a joy to do business with.

Butch

Oct 31, 2012

We found the people honest and trustworthy. They showed us the figures and sat down with us many times. They never gave up on us. The salesman was outstanding along with the finance manager. We walked out happy. I would buy a car from this dealership again and plan to.

Baldman

Oct 23, 2012

This dealer is very well organized and has an excellent inventory. The salesman was patient, kind (not pushy), and he really listened to my needs. I was able to easily find what I wanted and was able to acquire this vehicle for the price I had in mind. I told them my payment ceiling and they were very accomodating. I had a recommendation from a friend and will pass the good word along. It is not hard to see why they are a volume dealer.

PatTheCat

Sep 17, 2012

Everyone was very friendly and helpful and wanted to be certain that we had all information available from start to finish.My only complaint is the amount of time it takes to complete the purchase process - 4 different people had to be involved, over the course of 4 hours, to get the deal wrapped up and get us out with our new car [which we LOVE!]

AR3086

Sep 12, 2012

From the moment I arrived at Herb Chambers Hyundai of Westborough, I was treated as a valuable customer. I was approached by salesperson Joel Brown who was excellent from start to finish. He was very informative of all the different vehicle models that they offered and gave me an extensive test drive on the first car I drove (ended up being the car I chose to lease). Joel was never too forward and never put pressure on me the entire time I was there. I felt extremely comfortable throughout this entire process with Joel and would definitely recommend to go see him if you are interested in leasing or buying at Herb Chambers Hyundai of Wesborough. The dealership overall has such a large selection of vehicles that this would be the place to go if you are looking to purchase or lease a Hyundai. Grade A service from the time I walked in through the time I walked out as well. A+ actually.

Dave Graham

Sep 10, 2012

My wife and I were in the market to trade our used Audi for something a bit more contemporary. On a whim, we went to Herb Chambers Hyundai in Westborough based on previous good experiences with the Herb Chambers brand. Upon entry, we were greeted by a sales manager (Michael Connelly) and immediately passed over to a very knowledgable salesman named Joel Brown. Joel listened to the criteria that my wife and I had and picked the exact model of car that best reflected our values. Typically test drives are done within 15 minutes. You pick a short route, you U-turn (esp. on this section of Rt. 9) and you're done. Joel extended the test drive to allow for an adequate experience of the 2013 Hyundai Santa Fe Sport on most of the common New England surfaces (read: gravelly road, paved roads, highway-esque speeds, frost heaved roads). Some of the features of the car were new to him and he admitted as such but having him along for the ride wasn't a burden at all...we appreciated his honesty and his candor. When it came time to decide on whether to lease or buy, Joel didn't pressure us one way or the other. Our ultimate decision to buy the vehicle (vs. lease) did impact his commission bottom line (as it does in most dealerships) but he was supportive nonetheless. I would HIGHLY recommend Joel to any other person that is looking for a Hyundai.

j.j.oleary

Sep 8, 2012

Mark went the extra mile from start to finish. The test drive was a pleasure. Mark was knowledgeable but not intrusive. There was a small custom touch that I wanted and thought the dealership could do, but they couldn't get the part. Mark went to Ebay and bought it himself. Honest, courteous and knowledgeable, Mark is the best salesman I've ever dealt with.

joebelsito

Sep 7, 2012

Often times when I read reviews like this I think some of them are so over the top that they are either from employees or family members of the dealership. But I have to say it is with great pleasure that I sing the praises of my experience at Herb Chambers Hyundai in Westborough. I decided to shop at this store after being displeased with how I was treated by the management team at a competitor of theirs. I was very surprised and pleased when a pleasant, professional and hospitable gentleman approached me. My initial thought was "this guy is pretty well dressed, he must be a top salesman", as it turns out, Gregory Howle, the General Manager of this beautiful state of the art dealership had taken the time to stop and chat and start a relationship. I was alos impressed at how the entire staff is professionally dressed and their demeanor and approach match their attire, At the time he approached me, he had no idea that the reason I left his competitor was because of the lack of attention, communication and professional respect by their management. Mr. Howle was extremely attentive to the details of my needs, and I was highly impressed with how pleasant and cordial our conversation was from beginning to end. My sales people, Bryan George and Mark Habib took the same consultative approach in my dealings with them. Because I was very discerning in my approach, I had several vehicles to drive. I was amazed at how well this sales team work with each other to expedite my deal. I was very impressed as to the "old school" techniques for which they showed me all the features of the vehicle I was test driving (inside and out). I commented that..."I learend more about the cars I test drove than I had known about my previous 3 cars after taking ownership". This consultative, professional and detailed approach is exactly how I try to conduct myself and it was nice to work with a dealership and professionals that share the same principals in their operation.I have had several makes of vehicles from several different dealers in my past 23 years of driving. This is the second Hyundai I purchased from a Herb Chambers dealership. Much like my parents, grandparents aunts and uncles that chose thier dealer for a lifetime, I left the dealership with a new Sonata Hybrid and all I could think is..."My vehicle of choice is Hyundai and my dealer for life is Herb Chamber Hyundai of Westboro". Great job to everybody that helped make this my best car buying experience ever...and I am definitely not a family member or employee, but I definitley consider myself a friend!!!

jafern

Sep 5, 2012

Overall my experience at Herb Chambers Hyundai was good- they were able to track down the specific make of the car I was looking for down to all details. Tim was friendly and knowledgeable about details of the car and followed-up within the week to make sure everything was still going well.Only complaints I had were regarding the prep detail work done on the car- lots of interior stickers and outside streaks left from the work. Also, when originally quoted monthly finance rates by GM, they were wrong.

Mrj0906

Sep 4, 2012

My first experience with the dealership was when I blew a tire and bent a rim on my 2011 Elantra that I purchased from the Auburn location. I called the Hyundai emergency assistance line and had the car towed to the Westborough location which is closest to where I work. The service department was great! The Amanda, Joie and John are true professionals and provided me with a very positive experience. It must have been fate because a mailing from the Auburn store arrived the very same day that I blew my tire teasing me with an offer to trade my 2011 in for a 2013 model. I went in two days later on my lunch hour and once again received superb service from the dealership, this time from a salesperson, Mark Habib. For only $18/month more than what I was currently paying, I walked out with the exact car that I originally wanted but because the 2011 models were just arriving to the showrooms, I was unable to get the exact car I wanted. When all is said and done, my experience with Herb Chambers Hyundai in Westborough has been a very positive experience!

782569nathan charles

Sep 2, 2012

I had a great experience getting the sonata, I will buy my next car from you. Thank you to Mark Habib Rusty clifford and Gregg Howle!

Xenith11

Sep 2, 2012

My recent car buying experience at Herb Chambers Hyundai in Westboro, MA could not have been better. This was my first time purchasing a car, and I felt comfortble the moment I entered the showroom. The salesman, Joel Brown, was fantastic. He was informative, helpful, confident, and comfortably guided me through the entire process. The general manager, Greg Howle, was fantastic too. He was extremely helpful and helped finalize my purchase. During the F and I process, Ryan Murphy did a wonderful job explaining warranty benefits and clearly summarizing my package. The entire team at Herb Chambers Hyundai Westboro embodies professionalism. I highly recommend purchasing a Hyundai from Herb Chambers in Westboro - and, my car is great!

linne107

Sep 2, 2012

I purchased a new Hyundai Tuscon and cannot say enough about the professionalism and efficiency of the staff at this dealership. Michael Hovagimian was my sales consultant and was wonderful throughout the buying process. He was very informative about the vehicle, thorough, attentive, and very much "down to earth". Truely a model to follow in the industry. Gregory Howle, the General Manager, was also involved with this sale. He was also very attentive and efficient. Phone calls were either answered "live", or return calls were answered in a very short period of time with the information requested. My color choice for this vehicle was not on the lot and Gregory obtained my first choice color in this vehicle within 24 hours of my request -- far beyond any expectation. I also met with Bob Kimball during the sales process and he was very professional, friendly, and informative. I would not hesitate to return to this dealership for any future car purchases and would recommend this dealership highly to anyone interested in purchasing a Hyundai.

lhunt74

Aug 28, 2012

This was my first experience w/this dealership+everything about my experiencewas TOP notch! It was made special specifically from our salesman, Mark Habib.From the personal first greeting from Mark when we entered the dealership, to the flowers+card he gave me for celebrating our anniversary and the new car purchase ~he went the extra mile. I purchased a new/used Certified vehicle+had as much attention as if I was purchasing a new vehicle. Mark was knowledgeable about all the vehicles features+the warranty differentiation between new+certified vehicles. He had extensive detailed knowledge about the vehicle, financing+sales details. He was pleasant, open-minded, offeredgood insight and showed videos about the sales experience and about special paintcoatings the dealership offered. Mark took ample time explaining the vehicles features and orienting us to the vehicle when the vehicle was sold to us.Ive purchased many vehicles over the years+this was no-doubt my best purchasing experience. I highly recommend Mark Habib and Herb Chambers for their competitive no-haggle lowest price policy. I'm glad I was introduced to this dealership+salesman. They are a great addition to my world.

brave

Aug 23, 2012

I had the most positive sales experience in purchasing my car. I worked with Joel Brown and General Manager Greg Howle. They listened to what I was looking for and worked within my budget. The Service department is open six days a week to service my car for those of us that work varied days, thank you Greg and Joel!

lspada

Aug 23, 2012

I went to the Hyundai dealership to inquire buying a new car with my parents. We met with Tim from sales. I already knew I wanted the Elantra and Tim had us test drive the Limited version and the GLS. I of course reaally wanted the Limited version but the price was out of my range. They worked hard with me to get it to a price that I could afford. Since my credit history is extremely short, I ended up getting the loan through my bank, but what the last payment option the dealership offered me did get me to where I wanted to be. Tim got us all the answers we needed and was very helpful. We then met with Bob in finance. He was great. He has been in the industry a long time and is very knowledgeable. I would recommend this dealership. I love my new car! :)

Ala Ala Ackbar

Aug 19, 2012

Greg and Mark had helped me get my used Hyundai Santa Fe and was very pleased the service I had received. They were very patient and explained to me all my questions in details. They had showed me many cars all of which we're verclose to what I had wanted and I had settled on the Santa Fe and overall I was very pleased with the service I received.

extramile

Aug 19, 2012

Mr.Habib in sales went the extra miles to help me find and deliver the car i wanted.The finace department worked very hard to finace my car thank you to all that helped me with my 2010 ford edge

elantralover

Aug 18, 2012

I went in to look at the Elantra worked with mark he asked me few questions to make sure he is getting me the right car. He really wowed me with the information he knew about the Car and how provisional he was. I had a very tight budget and mark promised he never lost a consumer over price. I decently wanted the car so it was a matter of price Mark went to his manager Gregory Howled got me a really good price but i still wanted to shop his price. I went to another 5 dealers i couldn't believe the different in the way i was treated and the herbchambers experience is decently the best and no other dealer came near the price Greg gave me. I wil make sure any one needs a car to go to herb chambers. And any Hyundai Mark is the best Hyundai provisional out there. I highly recommend herb chambers Hyundai.thank you herb chambers for making a different in the car shopping experience by hiring people like Mark Habib and Gregory Howled

dale.levitt

Aug 16, 2012

I am very happy with my purchase from Herb Hyundai. They did a really good job at working with me and getting to the price point that I needed due to my limited budget as a veterinary school student. They were very prompt in dealing with me and answering any of my questions. Overall, I had an excellent experience at Herb Hyundai of Westborough and highly recommend them.

xcars

Aug 15, 2012

I went in to look at a small base car this way I don't have to spend to much money on gas or features that make the price go to the roof. So Mark showed me few cars accent sonata and finally an elantra. I was amazed by the fact it won the 2012 north America car of the year. Mark was so knowledge about the car he explained everything about the car in detail he was honest and upfront even his manager gave me a really fair price I didn't even expect. I love my new elantra and will be there in few years to get a car for my daughter.

gfdmorph

Aug 10, 2012

Went without expecting to make a purchase, just wanted to test drive something different. Walked out with the car I test drove - 2011 Sonata. The experience was great and Mark was easy to work with. In fact, even after the deal, I am still talking to him about other options for the car I just purchased, such as a trailer hitch.

pasnyder

Jul 30, 2012

A great car buying experience! The friendly salesman (thanks Joel Brown)and staff worked as a team and took their time and answered all of our questions. The General Manager was superb as well. It was obvious he is a likeable people person and also made sure we were happy with the purchasing experience. I told a friend and drove him in two days later and he bought his new car with the same great experience from Michael Homgimian. We will continue to recommend this dealership.

docglazer

Jul 13, 2012

I would not recommend this dealership for service only to get a good price, but that is taking a chance. When I went to buy the car, I dealt with a very inexperienced salesperson, who while very nice, was extremely slow and unsure of the proper steps. We were there for over 3 hours and instead if getting the car that day or at least within a few days, it took a full week because the salesperson took too long to submit the paperwork to the insurance company. On the plus side, I felt like the price I paid for the car was very reasonable.I have now owned the car 10 months and on 5 separate occasions the car would not start because of a drained/dead battery. On two occasions, I went elsewhere but the last 2 times this occurred, I went back to this dealership. The first time that they looked at the car, they could not figure out what was wrong, but eventually found that the brake switch did not work properly. It took them 3 days to discover this. I would not have minded this except the service person I dealt with (Joie) twice tried to insist that I drive 35 miles back to the dealership to switch loaner cars. She even threatened to charge my credit card even though the GM told me I did not have to return the car. When I complained about the threat, he told me that she was just doing her job. I didn't know that threatening a customer was part of their job. The next time, the car would not start, they found a code that the BCM was faulty so they replaced it and assured me that everything was fine.For two months, the car ran well. However, after coming back from a vacation for 2 1/2 weeks, the car would not start. The head service person, John Donavon, basically said that it was my fault since I was supposed to remove a fuse so the battery would not drain. He said that had I read the manual, I would have known that. They sent someone to boost the car and everything was fine for 4 days until 11 days ago when the car was completely dead once again. So now they think that the remote starter, which they had installed, caused all these problems. So I was not at fault at all but of course they do not apologize. I still do not have the car back (almost 2 weeks now) and feel that they do not know what they are doing.While I can't blame the dealership for selling me a lemon, it is their responsibility to resolve this and at least 2 of the people that I have been dealing with have not been very cordial or professional. So I would not go here whatsoever for service and even to buy I would be hesitant despite the fact that I got a good price.

asp0811

May 1, 2012

Bought a 2012 Sonata from this dealership, Mark Habib (salesperson) is very professional, knowledgeable and upfront. There were the usual ups and downs of a new car purchase, but overall experience was pretty good. Car I bought was not in stock, but got it in a day, much earlier than both my expectation and the promised delivery timeframe, so kudos for that. Also got a remote engine start installed and experience with service staff was pleasant too. Showroom is pretty plush, in fact gorgeous. Staff is friendly and courteous. Got a good deal with the financing too, business manager was very patient, knowledgeable, did go over variety of options for financing, made the decision making easy.

BOBA54321

Apr 12, 2012

I,HAVE 2 ,2007 HYUNDAI'S, 1 AZERA,AND 1 SANTA FE.SINCE THE HERB CHAMBERS DEALERSHIP OPENED IN WESTBORO,ALL MY SERVICE HAS BEEN DONE THERE.JOHN,AND JOIE,ALWAYS EXPLAIN EVERYTHING TO ME,AND TELL ME WHAT IT WILL COST,AND HOW LONG IT WILL TAKE.THEY ARE KNOWLEDGEABLE,FRIENDLY,AND RIGHT ON TIME.I,WANT TO THANK,(THE BIG BOSS),FOR HIRING THEM.THANK'S,BOBA

peteralberti

Mar 6, 2012

Andrew was a consummate professional. He negotiated well and made me comfortable that he was there to help me. He also arranged for me to bring the car home when I was trying it out so my wife could try it (which was a huge factor in enabling the deal!)The only concerns I have with the dealership overall is the high-pressure approach they handed to Andrew to use on me. They indicated the model I wanted was "the only one available in the country." This line was used by more than one sales person. While it's true that the model was a fast seller (according to Forbes), I wasn't thrilled with the approach. Having said that, when I confronted Andrew with the news that I had called other dealers to see if they had the same model in stock (they said they did), he was incredibly apologetic and handled the entire situation perfectly.Overall I'm very happy I bought the car. I didn't negotiate too hard and I don't believe I got the best possible price, but the dealership was lucky to have someone like Andrew working with me or I'd likely not have done the deal.

Mershon

Feb 2, 2012

Very good experience working with Lisa Casarotto. I love the Bluetooth and the satellite radio. Car rides very smoothly. Love the styling of the new Sonata.

Neilneo19

Jan 4, 2012

My brand new car Hyundai Accent which I leased from this dealership had check engine light on ,thrice within a month's time .On first two occasions the service people couldn't fix it and third time my car was in dealership for several days before they finally fixed it .I was assured by the dealership that I will be compensated for this inconvenience .However its been two months since then , and nothing has been done .Everytime I call dealership to follow up, all I get is flimsy excuse .

zamriash

Dec 17, 2011

I went to this dealership because my engine was overheating and I did not know what the problem was. DAY 1: I take my car in and inform the service agent John that the engine is overheating and possibly the coolant is leaking. I leave the car with them for a day. Next day I go to pick up the car, I am told that the thermostat was replaced, the radiator clamps had to be replaced, the coolant refilled, I owe $120 odd for the job. I pay, thank them and leave. I was out of town on business for a whole week. Week 1: I come back and drive maybe 1 mile to the grocery store and my coolant starts raining down from under my car. I drive it back to Herb Chambers immediately, talk to John again, He sees a pool of coolant under my car right at the service station. I wait for 1.5 hours only to be told that the radiator clamps had not been tightened enough. He assures me they have been tightened now. I thank him and leave.Week 2: Next weekend, the coolant again starts leaking although not as severely as in Week 1. I take it back to Herb Chambers, talk to John again. He takes the car inside the service area. After 1.5 hours his assistant tells me that the clamps needed to be re-positioned. I don't say anything, just take my car and leave.Week 3: Coolant level goes down again, this time on a Sunday. I see a few drops of coolant under my car, drive to Herb Chambers, but they are closed. I return after work on Monday. John seems upset that I am there for a 4th time. He asks me what the problem was. I tell him its the coolant again. He asks me if I saw it leak. I said yes, yesterday (on Sunday). He asks me if I saw it leak today (Monday). I said no, I was at work and did not find time to look under the car, much less go under it in the clothes I wear to work. He asks me if I knew whether the coolant was leaking into the engine. I tell him that it was his job to determine that and I did not understand why he was asking me these questions when he was supposed to do the diagnosing the first time I brought the car in 4 weeks ago. He told me not to come into his service station with an attitude. I decided that he was just trying to provoke me and I'd rather speak to a more reasonable person. I called in at Herb Chambers the next day (Tuesday) and asked to speak to the general manager. I was directed to the sales manager Antonio instead. I explained the situation to him and told him that that was my 6th visit to his establishment for improperly tightened clamps. I also explained that John was rude for no reason. Antonio was very understanding. He proposed that I leave my car in for a full diagnostic run over 2 days. Gave me a free replacement car for that time period. After 2 days, when I picked up my car, I was informed by John that the clamps and thermostat had been replaced again, at no cost to me. Well of course at no cost, I paid for the repair the first time. Anyway I was grateful to Antonio for taking care of the situation. However I was very disappointed by the service station staff in both their behavior and worksmanship. I would never recommend this service station to a friend.

botto

Nov 5, 2011

NICE PEOPLE, FREINDLY, A BIT LOUD IN SHOWROOM, LIKED TO GONG,SALESMAN WAS VERY KNOWLEDGABLE ABOUT DETAILS.was my 1st lease, a little scarry, but worked thru terms, and everything came out fine

senornacho

Oct 14, 2011

Stefan is a gentleman and Paul gave me the price I wanted. No complaints whatsoever so far. 3 days into ownership of a new Elantra.

nusie27

Oct 9, 2011

Stefan was very friendly and pleasant which actually was the reason I considered purchasing a Hyundai Tuscon. I was going to wait to drive other brands but I liked the car and his personality made it a finished deal. I purchased the vehicle and I am pleased with it.I would recomend this dealership to others.

brhodes37

Oct 8, 2011

We went to look at the new Genesis coupe and after test driving 4 vehicles, Nicole was very patient with us!, we ended up buying a 2010 Coupe. Shopping for and buying the car was the best part of the deal, however after the sale is when the train came off of the tracks. We took the car home that night and we were told that they would bring the registration to our house the next day. Because of some mix up with paper work on their side this didn't happen. Two days later when we went back to the dealership, 40 miles each way, they still hadn't done the paper work and after waiting 2.5 hours we were told to come back on Monday.We made a 9:00 appointment the following Tuesday,only to find out that they still didn't have the registration, forcing us to wait another 2 hours, we were not very happy having to wait again, losing even more time from work. We did finally recieve the registration but because of the delay we were unable to have the vehicle inspected that day, which was the reason for early appointment.Like I said buying the car was fine but the follow through after the sale really was painful and costly to us.

poohpahq

Oct 5, 2011

It was the first time I left a dealer, after buying a new car, that I felt as though I truly received a fair deal. Got more for my trade than another dealer offered. The whole experience was stress free and they handled everything. For a new dealership they did everything well. I had to go back to get it inspected and for a second smart key and they even offered to pick the car up and leave me a loaner while they did it. In the service waiting area they had free tea and drink available and the service people kept me informed of the status at all times.As a nice touch a week later they both sent me a letter thanking me for purchasing from them. That never happened before so they are obviously going out of their way in the customer relationship department. I would definately reccommend this dealership.Very satisfied with the car, the service, and the way I was treated.

tommyslice

Sep 29, 2011

The sales (Chris) staff were very professional and attentive. Most of the negotiating was done over the internet/phone. The scheduled day that we arrived at the dealership to purchase the car, was quick and stress-free. Unfortunately, we ended up waiting for an hour and a half to meet with the finance person. With the exception of the long wait in finance, the overall experience was great.

Susan M. Williams

Sep 24, 2011

At all times we were treated with courtesty and respect. Every effort was made to ensure our comfort both physically (with refreshments!) and psychologically at making such a big decision and investment. The quality of work was superior at Nick's end in answering all of our questions, resonding to our comments and concerns, and seeing to it that our new car was ready in a timely fashion. All members of the staff were cordial and supportive. Our overall experience was positive and professonal. We were satisfied that all efforts were extended to make the price of the vehicle as appealing as possible to us. We previously owned a Sonata and were very pleased with its performance.

S. Wallace Rubin

Sep 15, 2011

This is the third car we've bought from Anthony Carlino. The reason we keep coming back to him is his expertise and his warm personality. Since he is also the Sales Manager of this dealership he is quite busy and is constantly being interrupted - which is why you see both John and Nicole in this critique. They have adopted Anthony's vast knowledge and experience as their own and were exceptional in their performance!

Robyne

Sep 15, 2011

I highly recommend a visit to Herb Chambers Hyundai of Westboro! I have been a Sante Fe owner for eight years and loved my vehicle. It had 167,000 miles on it and I never had any problems with it. I knew that I wanted to purchase another Sante Fe and since my first one was purchased at Herb Chambers in Auburn I was excited to learn that they had opened up a dealership in Westboro! The new facility is state of the art and my overall experience purchusing my new Sante Fe was awesome. Everyone was very informative, helpful and worked to together as a team. I went there to gather some information and drove away in an amazing vehicle that the finance team was able to work into my budget. A big thank you sent to all the employees for an exciting experience in purchasing my 2012 Sante Fe!

melane

Sep 13, 2011

I found the sales and finace people to be helpful, answer my questions patiently. They gave me a good deal on my old car-not blue book value of course but better than other dealerships were offering. They gave me the trade-in value very quickly. They went over financing with me, and waited patiently while I went through my calculations to confirm things and choose the best option. They gave me a competitive rate on the financing-I simply mentioned my credit union's rates and they matched that. The facility is brand new, so they have an almost unfair advantage in that respect. Everything shiny and squeaky clean, a fridge full of water, really good coffee. Stefan took me through the service area, introduced me to the manager, explained the maintenance schedule, showed me the service menu. The dealership offers a lot to customers-loaner cars, shuttles back to work, etc. Stefan went through the many many features of my car (sonata hybrid) very patiently.I walk into a car dealer expecting to get hustled, and I don't want to imply that these folks were not aggressive. But nothing out of the ordinary or over the line. It's best to go in knowing your own limits and expecting to be pushed. I think these folks are effective without being excessively pushy.The gong was weird, but a lot of cool cars have their own little cult-like rituals associated with sales, so, whatever.

bnkolodziej19

Sep 13, 2011

I was not expecting to buy a car today, but I am thrilled and confident with my purchase. Every employee at the dealership was genuine, friendly, and helpful (even when I had to return at 10 p.m. for something I left behind)! This was my first time purchasing a vehicle, and I knew very little about the process. Anthony Carlino, the sales manager immediately made me feel comfortable, and Mark Habib, the sales consultant worked hard to answer the MANY question I had. I love my new Elantra, and I feel that I was treated with exceptional care and courtesy.

jketan786

Sep 12, 2011

This dealership is interested ONLY IN A SALE. Once the car is off the lot, there is no follow up on pending items. Even when I call the dealership to remind them of their signed I-O-U list, EVERYONE,I MEAN EVERYONE is always busy to attend my call. These same people called me 3 times a day prior to the sale now I have become an avoiable EX-CUSTOMER. I was warned by all and sundry to avoid HERB CHAMBERS, but against their warnings bells I gave HERB CHAMBERS a chance...NEVER WILL I DEAL WITH HERB CHAMBERS AGAIN. They have a fancy show room with no after sale customer service. Their computer system is not functional, neither do they have parts in the parts department but they have a long list of excuses on how to avoid a customer after the sale is complete. CUSTOMER BEWARE.

Jpeterman

Sep 8, 2011

This was a very pleasurable experience. The salesmen was extremely knowledgable and very friendly. He was not pushy and made our experience a great one. The dealership offered a program they called the "Drive" program, and that meant they took care of all the Registry paper work for us and gave us our new car with new plate that day! We would highly recommend this dealership along with our salesmen.Thanks guys!

WILLIAM CROOKS

Sep 6, 2011

I recently visited Herb Chambers Hyundai in Westboro MA to review the new Genesis 5.0. From the minute I walked in the door, I realized this was well above the average dealership. Within 10 minutes, I met many staff members ranging from sales associates to management. The overall atmosphere was friendly and welcoming which is completely different from other dealerships I have visited to look at the Genesis.It actually felt great to be there. The camaraderie made me feel quite comfortable. It was apparent that everyone was happy in their positions and cared about the consumer.My sales associate, Eric G., was able to answer all questions. His knowledge and professionalism surpassed my expectations. Because of all the above, I had a wonderful experience purchasing a 2012 5.0 Genesis. There are numerous dealerships in my surrounding area but I will refer anyone looking for a new automobile to Herb Chambers in Westboro. It was a 5 star experience.

chelsae

Sep 5, 2011

I came in to the new Hyundai dealership looking at one car, after meeting my first sales rep (john) who was extremely helpful and very straight foward,I explained my situation and he completely changed his aproach to suit my needs!!, after some negoations we found common ground and was extremely satisfied, a second sales rep (Eric) assisted john in the delivery process, everything went very smooth, and efficient !!!!, the sales and management team worked very hard for me and I wanted to spread the word about this great store!!!! If you are in the market for a car..new or used go see, JOHN OR ERIC, you will not be disapointed

ryept1992

Sep 5, 2011

The new dealership is beautiful. I was greeted immediately by Chris Sargent and I told him exactly what vehicle I was looking for....I went for a test drive and I fell in love with the car. After a bit of bargaining back and forth, I got everything I wanted at a great price!!! I would definitely recommend this dealership and especially Chris Sargent to all of my friends and family looking for a Hyundai.

Neilneo19

Sep 2, 2011

Our long and tiring search for the right car ended with Hyundai Accent (standard). We got an unparallel deal from Herb Hyundai, Westborough. Our heartfelt thanks to Mr Pucci and Mark Habib for their promptness and assistance for helping us to get our car.

seaside122

Aug 29, 2011

We came to the brand-new Herb Chambers Hyundai of Westboro after having a bad experience with a different dealership that caused us to walk away from a deal in progress. The difference was like night and day - our salesperson Stefan, his sales manager Anthony and the finance manager Robert all went above and beyond to make the process go smoothly for us. The facility is beautiful and comfortable, the service (and prices) can't be beat, and every employee we dealt with treated us like honored guests. I would recommend this dealership in a heartbeat to anyone who's looking for a new Hyundai and doesn't want to deal with the typical car dealership experience.

chuckfig1

Aug 28, 2011

Coming into buying a car has always been a fear of mine because as a young, single female, the stereotype of being taken advantage of is overwhelming. However, I came into this dealership nervous and left incredibly confident and happy. Rich was outstanding to work with, and never once pressured me into any one decision. He led me though the process as if I were a family member and allowed me to make the best choices for me, and not the dealership (unlike most dealers I have been to). Paul was also a great support to Rich, specifically, his gentle approach in regards to also not pressuring me into any one thing. I left feeling as if I had made the decisions on what to buy, leaving me in a confident state in regards to my purchase instead of walking away feeling duped, which was my initial fear. I will not go anywhere else for a car, and I HIGHLY recommend Rich!!

DavidFernandez1976

Aug 28, 2011

My experience at Herb Chambers Hyundai of Westboro was exceptional. When I walked in the door I was greeted by Rich Brodeur. After spending about an hour with Rich he helped me realize, do to the budget I was working within I was on the wrong vehicle. I came in looking for a Hyundai Sonata and left in Limited Elantra. Rich and his Team were able to get me the Monthly and Down Payemnts were I needed to be. They even gave more then I thought they would for my trade. Which made me very Happy. Thanks to Rich I found a vehicle that had all my needs and better gas miles for less per month. The facility was beautiful and state of the art. While I was waiting to see finance I was able to do some things I needed to do on one of there free internet stations.... The Place is 'GAWGES'!!.. I highly recommend Rich and his Fabolous team over at Herb Chambers Hyundai of Westborough.

DMCG8

Aug 25, 2011

I visited this dealer hoping I could get treated with respect and Herb Chambers Hyundai of Westboro certainly did that! As a single woman, I had a fear that I would not be taken seriously..from the moment I came in.. I was put at ease IMMEDIATELY upon entering the dealership. I have never in my life had such a friendly, calm, productive purchasing experience! I would send all my family to Chris, and to Herb Chambers Hyundai!

sbotis

Aug 24, 2011

The experience we had at Herb Chambers in Westboro was outstanding. We needed a car asap and even without having cars on the lot, they were able to get us into a new car within days. The entire process from sales to financing was seamless. Mr Sargent got us an unbelievable deal and I would recommend him to my closest friends. The new store is impressive and made for a very comfortable shopping experience with very friendly people greeting you before you even step thru the door.

touringse

Aug 22, 2011

I came to this dealership originally because of the proximity to where I live, unaware it was a brand new dealership. I actually stopped in before they had even received their first shipment of cars. I ended up test driving the car at another dealership because of this but was unimpressed by their lack of knowledge about the car. The next dealership I went to misrepresented the price so I was hoping that Herb Chambers in Westborough recieved the cars when I had finally decided I wanted to purchase the Elantra Touring and for the price I could afford.Ryan Murphy was the salesperson I dealt with and he was a great listener and was a pleasure to deal with. He was more informed than both the previous salepersons I had dealt with previously. I would recommend this dealership.

autumnstar723

Aug 22, 2011

I visited this dealership on 8/13/11 during their grand opening weekend. I called in advance to scheduled a test drive on an Accent Sedan listed online as being in stock. I spoke with a man named Andrew who said he personally went into the lot ("touched this car"), and confirmed it was an automatic transmission. Andrew also gave me details on an internet ad guaranteeing $5000 for certain trades--according to Andrew, "if the car runs, you'll get $5000 for it." I gave him the details of my trade (an '04 Alero with 122K miles on it), and he confirmed that car qualified for this deal.When I arrived at the dealership a few hours later, we were given a very pleasant tour of the new facility with Ryan Murphy. Soon he pulled an Accent Hatchback in for us to take a test drive in. Ryan said they did not have any sedans in stock, but the hatchback handled about the same way, and we agreed to test it as we would also consider a hatchback if the price worked.After our test drive we began working with salesman Anthony Carlino. He informed us that our Alero (which an employee had evaluated) was worth only $700 in trade, but they'd give us $1000 for it. I explained what I had been told earlier about the $5000, and Anthony said he'd talk to his boss, but that it was not worth $5k. We spent over an hour with Anthony and Ryan in discussion about hatchback we drove, with Anthony coming back to us time after time with a new offer of lower payments and slightly higher deals for our trade. My husband and I had come in with very specific price guidelines which the Accent Sedan would have fit, but the team was determined to have us drive off the lot with the hatchback that was in stock. (We later found out that the sedan listed online was in fact a manual transmission, and the price listed would have been higher for an automatic.) As first-time car buyers, it was a little intimidating to be presented with the mallet for their sales gong and be repeatedly encouraged to make a deal so we could go ring it. We were able to leave the dealership by firmly establishing that it was the price and features of the sedan that we were truly interested in, and we were convinced to leave a $500 deposit to secure the final financing offers we reached (about $4500 for the Alero, certain loan terms, etc). It was put in writing on the paperwork that this deposit was 100% refundable, and we agreed to come back in on Monday (8/15/11) when they were expecting to have the sedans in stock.That Monday I called the dealership to check on the status of the Sedans, and they had not yet arrived. I told Ryan Murphy that we would try to be in the following week to test drive when they came in. On that day my husband and I also visited other local dealerships so we had a larger variety of cars to compare the Accent to. We ended up loving and purchasing a 2010 Focus that day. When the sale was final a few days later, I called Herb Chambers and spoke with Anthony saying I would like to have the deposit check destroyed because we had purchased a different car. Anthony told me he would take care of it. Today (Monday, 8/22/11), I received a call from Ryan saying that they received new Accent Sedans for us to check out. This worried me, since Anthony was supposed to have taken care of things during the last week--and now having checked my bank statements online, I saw that the $500 check was deposited on Monday 8/15/11. While it was my misunderstanding that the check would remain untouched until we made a car decision, I wasn't pleased that I was told it would be destroyed when it was in fact already deposited. In speaking with Anthony about my displeasure with this situation he was very apologetic and very expeditious in his efforts to ensure that a refund check be cut right away--once he ensured that the check had cleared with my bank he was able to generate the check and prepare it to mail on the same day (8/22/11). I appreciate the expediency and generosity (offers to overnight-mail the check or drive it to my house) that was shown in correcting the matter.Overall, I have reservations in recommending the dealership due to the lack of communication (Ryan not knowing we were no longer interested) and the degree of mis-information I was given (Andrew telling me the sedan was an automatic and our trade was worth $5k, Anthony telling me the check would be destroyed not realizing it was deposited) during my initial and latter phone calls. I hope that once the location is open and smoothly running for longer than a week that these problems wouldn't happen to others, and others may be able to comment about the more current experiences. The establishment was gorgeous and the staff was friendly, so those factors are on their side.

maryleeh

Aug 22, 2011

My visit at Herb Chambers Hyundai of Westborough was a pleasant one compaired to other dealers that I have dealt with. All of the employees were friendly and courteous, especially Johnny Rodrigues. As his first sale, I think he did a great job explaining everything to me. He made the visit a pleasant one. As for the other dealership, I found that they weren't very interested in finding the vehicle that I wanted. They just wanted to sell me what was on hand in the showroom. Thank you to everyone at Herb Chambers Hyundai in Westborough for your help in getting the car I wanted.

deborah g

Aug 22, 2011

We had a great experience dealing with Mark. Although this was his first sale, he went above and beyond to help to make it a great experience for us. He was very knowledgable and very professional but he also added a personal touch to our conversations and made us feel very comfortable. Although I am waiting 6-8 weeks for the car of my choice I expect to have nothing but the best experience with Herb Chambers. I also was impressed with Robert Mann.. he was professional and yet very friendly.

nicklasd

Aug 20, 2011

I purchased my first new car through Herb Chambers Hyundai in Westborough Massachusetts. I had a very pleasant experience doing business with them, and they made me feel very comfortable with what has been one of the biggest investments in my life so far. I also found them to be incredibly accommodating where other Hyundai dealerships just gave me the runaround or just didn't want my money because the car I wanted was not in stock, and they weren't willing to go the extra mile and locate/acquire it for me.As soon as I pulled into the dealership after being referred to them through edmonds.com from a query I filled out, I met Darryll Valcourt who ended up being my sales consultant through this whole process. He is a very down to earth guy who I felt very comfortable doing business with. He appreciated the fact that I did my research simply because it ended up making his job a whole lot easier. I really appreciated such openness and I can totally relate to where he was coming from. I told him that I wanted a Hyundai Elantra with a standard transmission equipped with the comfort package for a fair price that I researched previously on edmonds.com, and I ended up with exactly what I asked for after being at the dealership about an hour and a half.There was a slight delay when it came to financing, but this was understandable to me simply due to the volume of sales that were happening this grand opening weekend. Despite this delay, I had a very pleasant experience hanging out with Darryll and the time went by very quickly, to me it wasn't a bad way at all to spend a Saturday afternoon. Darryll even bought me lunch which he really didn't need to do, but it was a very kind gesture that I thought was worth mentioning.I had an excellent experience, and I would recommend this dealership, and particularly Darryl Valcourt to anyone that asks me where I got my new Elantra!

EDIANE

Aug 17, 2011

I was looking to purchase a 2012 Hyundai Sonata. I am new to the area, so I called 411 information from my cell phone, to see if there was a Hyundai Dealership in the Westboro area. I was connected to Herb Chambers Hyundai. I didn't realize that at the time of my phone call, it was one week before the dealership was set to have it's grand opening. I had the pleasure of speaking to the General Manager, Adriano Poocci. He was extremely kind, and professional, and answered all of my questions. I made an appointment for the following week to come in. The day after speaking to Adriano, I received a call from Anthony Carlino the sales manager. He just wanted to follow up with regards to my conversation with Adriano and wanted to make sure I didn't have any further questions. A few days before my appointment I received a phone call from Ryan Murphy a sales rep ( who actually sold me my car) He too, wanted to introduce himself, and to make sure I didn't have any questions before my appointment.I was very impressed with the dealership itself, it was brand new, and still in the process of being set up. Everyone was very friendly, and accomdating. I met Adriano, Anthony and Ryan in person, but every other employee that worked there made it a point to say hello or introduce themselves or simply asked if I needed anything. I couldn't have felt more welcomed. Everyone worked with me on my trade and made sure that I received a deal that was acceptable to me. I didn't feel any pressure from anyone, the staff at Herb Chambers are not the "sterotypical car salesman". They go above and beyond, to ensure the customer is happy. As you know, buying a car sometimes can be a lengthy process, well during the course of my paperwork, I felt like I was sitting with my family. Adriano is an excellent GM, and he made sure I was taken care of. Anthony was very helpful, not to mention entertaining, he certainly makes you feel at home and laugh. Ryan is awesome, in fact if you visit this dealership, I would ask for Ryan and Anthony personally, you will not be disappointed. Last but not least, Robert the business manager, he is very helpful and always willing to answer any questions you have. I would highly recommend this dealership and especially the gentlemen's names I listed above. I am extremely happy with my new car and definitely plan to revisit this dealership for any future trades or purchases.

JLucier

Aug 16, 2011

I had a great experience at the new Herb Chambers Hyundai in Westboro. I have been looking for a 2012 Elantra for 3 weeks. I was looking for a silver GLS with prefered equipment package. I went to 2 other area Hyundai dealers that apparently didn't want my money, they wanted to sell me what they had, not what I wanted. Herb Chambers Hyundai took care of all of my needs and then some. They had the car I wanted, They got me financed much better than I expected, as well as gave me a better deal than I expected. As far as I'm concerned, all the other Hyundai dealers should just close their doors. This is By far better than any other!!!