Used Cars for Sale at Herb Chambers Infiniti of Westborough in Westborough, MA

Password123

Mar 31, 2016

Avein was excellent! He was attentive, friendly, efficient and professional. Avein went above and beyond what was expected of him to ensure I drove away in the car of my dreams. Aveins work ethic is exceptional. I would have to say the overall experience was phenomenal! I will definitely be a customer for life.

R & P Venkata

Mar 23, 2016

We bought a new Infiniti QX60 the beginning of this year and are very happy about the experience. Sy Smith was very helpful and knowledgeable. He patiently guided us through the different options. It was very nice to work with Sy and the manager. We were not rushed into making decisions and that was one of the reasons we liked this dealership and Sy in particular.

Lorraine Sharon

Mar 21, 2016

These folks made it very easy to buy a vehicle. After the sale, they were very responsive too. I love my QX50! I highly recommend this dealership and Avein Watson as our sales person.

liviesmum

Feb 8, 2016

This dealership puts all others to shame! NO pressure and great service and value! My go-to dealership forever! James Bulger and Jonathan Stanhope are a pleasure to work with!

Billarchitect

Feb 5, 2016

Jonathan helped me and my wife last year. I will say he is a total gentleman- Absolutely no pressure, easy to work with, and extremely personable. He helped me with my second vehicle purchase as well in the Herb Chambers family of dealerships. We never met Jonathan before our purchase and consider a very good friend after knowing him for several years now. I recommend contactin him if you are interested in a new or used car.

LaideeBraxton

Feb 4, 2016

My experience at Herb Chambers Infiniti in Westborough, MA was wonderful. I worked with Anthony Fortes the Pre-owned Manager, he is very proficient at what he does. He goes above and beyond to get you the best deal possible. As well as being optimistic, funny and down to earth, and most importantly professional. I ended up leaving with a 2014 Q50 with which I am totally satisfied with. I am glad to say that I am a happy and satisfied with my entire experience with Herb Chambers Infiniti, and I will forever be a repeat customer at this dealership. And last but not least, if you're in the market for a new car, I would highly recommend Herb Chambers Infiniti in Westborough, but more specifically to work with Anthony Fortes.

Gmheli

Feb 4, 2016

James and Johnathan at Herb Chambers Infinti, Westboro were just amazing to deal with. They are courteous, professional and patient. This is my fifth Infinti purchase though James and it won't be my last. I strongly recommend them!

Linlou

Feb 2, 2016

Jon showed me some cars and he was very helpful and really nice, I'd go back to him if I needed another car, thanks, Linda.

Mark G

Feb 1, 2016

I highly recommend Herb Chambers Infiniti of Westborough and would buy from them again. I have purchased two vehicles from Herb Chambers Infiniti of Westborough. The sales process was easy and the team has gone out of their way to make it a great experience. I have never felt pressured and have always walked away feeling as though I had been treated fairly; price, process, contracts, and followup. The dealership also services my cars and the service department is focused on the customer experience from booking your appointment to getting you back into your car. They are always great about explaining to me what needs to be done and providing a time estimate. In those rare occasions I have had to leave my care they have always had a loaner waiting for me.

dopper1

Feb 1, 2016

Jonathan was so helpful when I lease my QX 80! He explained everything every feature on the vehicle and has been available to me whenever I had a question. That's total service!

Becca37

Feb 1, 2016

John Stanhope was absolutely knowledgable and professional while we were shopping for our new vehicle. Would definitely recommend him and Herb Chambers to friends and family!

shadowdiver

Feb 1, 2016

I highly recommend Herb Chambers Infiniti of Westborough and would buy from them again. I have purchased two vehicles from Herb Chambers Infiniti of Westborough. The sales process was easy and the team has gone out of their way to make it a great experience. I have never felt pressured and have always walked away feeling as though I had been treated fairly; price, process, contracts, and followup. The dealership also services my cars and the service department is focused on the customer experience from booking your appointment to getting you back into your car. They are always great about explaining to me what needs to be done and providing a time estimate. In those rare occasions I have had to leave my care they have always had a loaner waiting for me.

Rothhouse

Jan 31, 2016

They took the time to understand my needs and wants and made it happen with a vehicle from far away. Very easy to work with. No pressure.

bricepickett

Jan 31, 2016

jstanhope was great. origanally met him for test drive 1yr before buying. told him i wasn:t buying that day, and he took care of me just the same.

smalley107

Jan 31, 2016

I came in looking for a certified preowned Infiniti G37x and was helped by Jonathan Stanhope. We found the right car within minutes and the negotiating was simple. They gave me exactly what I was looking for on my trade in and I was able take delivery the same day. I would recommend this dealership to anyone I know looking for an Infiniti.

bk01

Jan 31, 2016

Came there looking to get out of a car I didn't like and these gentlemen made it work. I'm happy with the car I got from them. They were very nice and helpful. I would recommend this dealship to a lot of people.

varun.bhaskar

Jan 31, 2016

Jonathan was my dealer, he was helpful and guided me through the purchase process smoothly. He checks in regularly to see how my car is doing.

InfinityFan2200

Jan 31, 2016

I had an excellent experience working with Jon. He was smart, courteous, knowledgeable and was very responsive to my needs as both a customer and as a human being.

Jvanlol2016

Jan 31, 2016

Jonathan Stanhope showed me a few vehicles, he listened to my needs, was very professional, genuine, and honest. I will definitely refer people to him and that dealership.

kkww28

Jan 31, 2016

Stopped in to check on a new vehicle working with John Stanhope was a delight to help me out in many ways thank you again

Rothhouse

Jan 31, 2016

They took the time to understand my needs and wants and made it happen with a vehicle from far away. Very easy to work with. No pressure.

Gmak09

Jan 30, 2016

I purchased a G37 from this dealershipIt was a far ride for me from Quincy but the service that I received was amazing from Jonathan Stanhope and crew. They where very professional, not pushy at all, and got me to my monthly budget that I was comfortable spending. All in all this was a great car buying experience and Jonathan really made it work out as smooth as possible. I will be coming back for my future cars even though it is an hour away from home!

patsfan04

Jan 30, 2016

We had a great experience with Infiniti of Westborough and our sales rep, Jonathan Stanhope. Jonathan in particular has been very responsive in answering our questions before and after the sale. We checked their price with other Infiniti dealers and found it to be the most competitive, and he searched around for discounts, including finding one through an employer incentive. The surrounding team (finance, etc). was generally helpful and not pushy. We recommend shopping there if in the market for an Infiniti.(We purchased a QX60 Crossover SUV, which we are happy with as well).

GQ60

Jan 30, 2016

I leased a Q60 coupe. What is important to mention is that during the entire process my sales rep Jonathan Stanhope made me feel secure, respected and cared for as a consumer. I felt more like I was part of the family than a random customer. The price was right, my trade was properly evaluated and Jon delivered my car to my home outside of Hartford, CT, 75 miles away from the dealership. I highly recommend Jon and love my car! I will be back again! Job well done! Paul G Hartford, CT

Jmoney87artlover

Jan 30, 2016

Jon my salesman was excellent at showing me cars that suited my price range. He was also very knowledgeable about each car he showed me . Definitely going to buy my next car off of him.

Jordand1990

Jan 30, 2016

I've purchased my last couple cars from herb chambers Infiniti and I hope to never have to take my business elsewhere because they are great in all aspects of the buying experience. I've bought new and used from them and the professionalism and helpfulness was equally great. Having worked at car dealerships before I know for a fact herb chambers Infiniti cares about the customers and has worked with me on the price every time. They know that because they provide such a great experience , people are more apt to give great reviews to friends and family. This is why they will work with every customer who comes in the door and will try their hardest to get the customer in the car they want.. They provided me with great service and even check in periodically to make sure everything is going good even after they already had your business . That's why I keep going back to them and nobody else. I don't live close to the dealership , but I'll will take that ride in order to make sure I get the best service. Jonathan Stanhope, Jonathan cantlin, and Anthony were all awesome. I really can't say enough great things. The last deal hit a road block and they all worked together and I drove away with the car I wanted and that's what it's all about.

JayBreda

Jan 30, 2016

We have recently taken delivery of a new QX 80 and QX 60 from James Bulger and Avein Watson. Both the cars and the attention to detail are perfect. I highly recommend that anyone considering new vehicle treat themselves to excellence

Lamica/b

Jan 30, 2016

We had an idea of what we wanted, our sales rep was informative without being over zealous . He was courteous and even entertaining to our 5 year old.

Neda

Jan 30, 2016

If I could give ten stars I would. I drove from Plymouth to Westborogh on a rainy day without any pressures from the staff. Starting from the receptionist Amanda to the sales director John Bulger the key person to the sales rep Jonathan Stanhope who was simply the most knowledgeable genuine sakes person ever. . Not to mention that the entire staff waits for me to get there late and finish my lease! The best experience I have ever had. I will never go anywhere else only here! Thank you for creating suck a state of the art empire yet managed to keep it down to earth! Thank you Mr Chambers thank you John thank you Johnathon and staff! See you in two years for my next lease. Neda

Yusuke21

Jan 30, 2016

My experience at herb chambers Infiniti In westborough was a great experience. From the moment you walk in , you tell yourself you have to get a vehicle from this place. I had the pleasure of having Jonathan Stanhope help me find my dream car . Jonathan really cares about his customers and how they feel when the sit in the car. Absolutely number 1 place to shop for a vehicle at very affordable prices. I know everyone who shops at herb chambers Infiniti will hve a great experience and leave in a very dependable vehicle of their choice .

Egray93

Jan 30, 2016

I could not be happier with my experience at the Herb Chambers Infiniti dealership in Westborough, MA!! From start to finish the process was super smooth and stress free. Yes, I am happy with my Infiniti and it is a great car but what really separated this dealership from the others that I had spoken too was the way I was treated and the trust I had in the people I dealt with. Jonathan Stanhope was my sales rep. and I am happy to say that when it was all said and done he exceeded my expectations! I highly recommend this dealership, as well as Jonathan, to anyone who is looking for more than just a car but as well as a trustworthy and great relationship! I look forward to working with the Infiniti dealership of Westborough again!!

Chippy1231

Jan 30, 2016

John is an excellent dealer who had an actual interest in what was best for me and me family. Great asset for your company and would come back anytime to speak with John!!

Billartey20

Jan 30, 2016

I came to buy a car and Avein Watson was the sales person that helped me out. He knew what car would fit my budget and helped me get the best buying option. He made my car buying experience great.Thanks alot Avein

Heather2406

Jan 30, 2016

Sales to service was a pleasure to deal with. Car buying can be stressful but my experience was nothing but easy. I didn't feel pressured...I bought the car I wanted at an fair price.

Lablady, Dianne

Jan 30, 2016

Jonathan Stanhope was the best sales person we have ever had. He never pressured us, new everything about the vehicle, and has been following up with us to make sure we know all of the features the car has to offer. This was the most pleasant car purchase we have ever made in our life. I would recommend that if anyone is interested in purchasing an Infiniti to definitely see and meet with Jonathan.

happpy buyer

Jan 30, 2016

when went to this dealer just to test drive infiniti qx 60. we were looking at other cars as well and were planning to send a couple of months looking at all the cars. But ended up buying the car in a week. Avein, the sales guy was awesome, Was very courteous and worked well with us.

Kyyky123

Jan 30, 2016

Car buying is never fun, but I found the staff to be very friendly and knowledgeable. I got the help I needed without feeling pressured, and was able to make an informed decision when buying my new car.

Scott D.

Jan 30, 2016

Refreshingly excellent car buying experience. Jon's brand knowledge was very impressive, not a single unanswered question. He was also very easy to work with, no pressure at all. I would recommend him and the dealer to anyone of my friends in the market for an Infiniti!

Twisted

Jan 30, 2016

Jonathan treated me with the utmost respect and was a very friendly person overall. He seemed to be very knowledgeable with what he was talking about. I drove the Q50 and he answered every question i asked. Without a doubt one of the best salesmen i have ever worked with.

Acs325

Jan 30, 2016

Excellent customer service. I recommend John Stanhope, not only is her very personable but he will do whatever it takes for you to make it a quick process. He's like big brother to me so I highly recommend him! TO INFINITI AND BEYOND!! :)

meghan young

Jan 30, 2016

Great experience, very friendly staff. Jon was very knowledgeable and answered all my questions Very nice, no pressure experience and would recommend to anyone looking for a new car.

MinivanMan

Jan 30, 2016

I just came in to browse my used kia options. No hassle or pushiness. And he answered all of my questions to the fullest extent and then som e. Overall; informative, charming and overly satisfactory!!

Irvin16

Jan 30, 2016

My wife and I recently acquired a QX80 from Jonathan Stanhope and had an amazing experience. He is very knowledgeable and did a great job educating us on our vehicle options based on what we needed. Once we made our decision he made sure we met each person that would help us after the sale was complete from the General Manager on down. I highly recommend contacting Jonathan and Herb Chambers Infiniti of Westborough if you are looking for a new vehicle.

Staceymb17

Jan 30, 2016

I had the best experience with James and Avein. They went above and beyond to get me into an Infiniti. I would recommend everyone to go to Herb Chambers. I love my QX 60!

mgove

Jan 30, 2016

My husband and I purchased an fx35 from Jonathan Stanhope a few years ago. We are in the process of looking for a new vehicle. All service spots have been great and we wouldn't think about going to another sales person besides Jonathan!

Nponti15

Jan 30, 2016

Herb Chambers Infiniti of Westborough is phenomenal. They have an excellent, professional team with unparalleled customer service. Highly trustworthy and show great appreciation for customer loyalty. I've leased 6 cars from James, John, and Christian and they go above and beyond each and everytime. I highly recommend you visit them.

QPap7

Jan 30, 2016

Being a new mom I needed a simple and quick sales experience. I'm also in sales myself so cheesy "sales guys" annoy me pretty quickly :) Jonathan made the process quick, painless and no non-sense. We were able to communicate via text when it came to picking up my new QX60 and I have to say there wasn't a bit of stress on this side. I'll be back in a year to upgrade hopefully. Thanks Jonathan and the team!

tripleplay41

Jan 30, 2016

My experience has been great from Infiniti of Westborough. I purchased my G25 with the help of Jonathan Stanhope. He is an excellent sales consultant. The service department is great as well. I enjoy bring my car in. When it is time for another purchase, I will definitely go back.

Nick

Jan 29, 2016

Herb Chambers Infiniti of Westborough is phenomenal. They are experts in customer service, highly trustworthy, and know everything about cars and Infiniti. This is my 6th lease with James, Jonathan, and Christian. The team is amazing. Definitely stop here. You won't be glad you did.

Marialaina S

Jan 29, 2016

Just recently got my beautiful 2015 infiniti q50 and had excellent experience with Avein Watson. Avein has a great style and applys no pressure!! I recommend anyone out there looking to buy a car to give him a chance at your business. Also Christian Urraca made the paperwork process very easy! 10 out of 10 overall experience!

Leo

Jan 29, 2016

I had the absolute BEST and STRAIGHTFORWARD car sales experience working with Avein Watson. He is highly responsive and goes above and beyond for his customers. The day he deliver the car to us, he took the time to meet us during his non-working hours and spent 2 hours going through the features and whistles of our brand new QX60. I would highly recommend doing business with Avein because of his customer service, professionalism, and integrity. I look forward to buying my wife a car in the next 2-3 years and will go out of my way to do business with Avein and this dealership.

Marialaina123

Jan 29, 2016

Just recently got my beautiful 2015 infiniti q50 and had excellent experience with Avein Watson. Avein has a great style and applys no pressure!! I recommend anyone out there looking to buy a car to give him a chance at your business. Also Christian Urraca made the paperwork process very easy! 10 out of 10 overall experience!

Fozia Qamar

Jan 28, 2016

I purchased QX-60. The process was smooth and painless. Our dealer was James Omede. He is amazing! He is a thorough gentleman, was sensitive towards our needs, very helpful throughout the process as well as afterwards. everyone was helpful during the whole process

LizW

Jan 28, 2016

I had a wonderful car buying experience working with Sy Smit, John Cantlin and their team. I would highly recommend him and Infiniti of Westboro. I was recommended to contact them and was not disappointed. Probably the smoothest experience buying a car in my experience.

TonsorialArt59

Jan 27, 2016

My wife and I traded our 2009 g37x coupe for the exact same model a few years newer with a lot less miles. We ended up seeing a 2013 certified coupe at Herb Chambers on autotrader.com at a price that was lower than other similar vehicles that did not include certification or even a carfax in some cases. We arrived at the dealership and were greeted by Sy Smit, our salesperson. He has a great sense of humor and was really on the ball. He had us watch a somewhat boring video about certified vehicles and gave us a great breakdown about what Herb Chambers does in terms of standing behind their vehicles. He hung in with us through trade-in negotiation, price negotiation, financing and even transferring things into our new vehicle. It seemed like we had an ally on the inside with Sy. He has also been in touch since then and is incredibly friendly. I want to also say that the used car manager, Anthony, has been amazing to deal with. There was one minor thing we had asked them to check out after we purchased the vehicle that we thought may need adjustment on our door. Not ony did they fix the issue but they checked over the entire vehicle and made some other adjustments that went above and beyond normal service. They detailed the car and were awesome abot giving us a loaner to grab some breakfast while they worked on the vehicle. I have purchased about a dozen cars in my life and tried many different service centers. I have never been as impressed as I was with Sy Smit, Christian in finance, Anthony and John in management and the whole crew in service who are amazingly professional, courteous and clean (they even wear white lab coats on service intake, it's cheesy but gives you the sense of over the top care when it comes to the customers perception and satisfaction). We will continue to buy our cars from Sy and Herb Chambers Infiniti and recommend that anyone interested in over the top, old fashioned customer service with great pricing and care do the same.

julie13

Jan 23, 2016

James was very helpful and helped me get a great vehicle. I was very happy with his service and would recommend him to friends and family

mjc509

Jan 4, 2016

I just bought a used 2013 G37x sedan here, and my sales associate, Jonathan Stanhope, was amazingly nice, incredibly knowledgeable, and very accommodating. Most car salesmen I've dealt with have been very pushy, trying to sell you only what they want to sell you (usually whatever they've had the longest, or have the most of in stock), and getting you to make the purchase right then and there. Jonathan took the time to find out exactly what I was looking for, and then showed me only cars that I would be interested in. He also seemed perfectly comfortable letting me shop around first, and make a purchase on my schedule. Overall, it was the best car-buying experience I've ever had, and my girlfriend and I will definitely be back when it's time for her next new car.

Ditroy

Dec 29, 2015

After considering various small luxury SUV's, I went to see the new QX50, and quickly became very interested. Henry Rodriguez, the Sales Consultant who worked with me, was extremely helpful, friendly and professional. After a test drive, And a couple of days thinking about it, I returned to lease the car for three years. This was the part I dreaded, but it turned into the most pleasant trade in/car- buying experience I've ever had, and I felt as though I got a really good deal.I cannot speak highly enough of the sales team at Herb Chambers Infinity of Westborough, and Henry Rodriguez in particular. I will not hesitate to send friends and relatives there.

Recent buyer

Dec 23, 2015

I recently purchased my Infiniti from Avein Watson, with the help of Anthony Fortes and Christian Uracca. I must say I was very pleasantly surprised with the attention, courtesy, honesty and overall professionalism from each of these gentlemen, upholding - if not surpassing - the standard that Mr. Chambers expects of his team. Like most buyers, I dont necessarily look forward to purchasing a car. I live about 40 miles from Westborough, yet due to my recent experience with Avein, I will now plan to make my future automobile purchases from Herb Chambers Infiniti of Westborough. I am being honest when I say Avein made this the most enjoyable car-buying experience Ive had.

GEM

Dec 22, 2015

Great salesman, Henry took the time to review over 10 vehicles with me. I ended up with the QX50- he reviewed all the bells and whistles with me and I'm extremely pleased with my purchase. If you're in the market for a high-end vehicle and want the top of the line go see Henry. I didn't feel any pressure if anything I was enough follow-up and information for me to make the right decision for myself. Thanks again Henry I'll definitely be back again for future cars!

infinitirider

Dec 14, 2015

Avien made my first car purchase extremely enjoyable. He was very thorough and answered all my questions. Very professional and non-high pressure. The best descion I made was walking into Herb Chambers Infiniti of Westborough!

Aglika1221

Dec 14, 2015

I have bought quite a few vehicles in my life, but my experience at the Westborough Infiniti Dealerahip topped them all. Particularly, I was delighted to be helped by Avein Watson who represented, in my mind, how dealerships should operate.

Happy Buyer!

Dec 14, 2015

I had an excellent car buying experience with Herb Chambers Infiniti of Westborough. Working with my sales representative Sy Smit, he listened to me and my family's needs and showed me the vehicles most closely matching. I felt my family needs were met and we are getting a very good vehicle. I would definitely consider purchasing another vehicle from him in the future.

Enyo527

Dec 12, 2015

I've had one of the best buying experiences at this dealership my salesman Avein Watson was very friendly and helpful until the very end and still keeps in touch with me to this day I highly recommend this dealership to anybody, very professional, you will not be dispointed here.

ilikeluxurycars

Dec 12, 2015

So I had a day off and decided to look into the G37x as I have always admired the car seeing it on the roads. I decided to take a ride to the dealership to test drive a 2013 CPO. I walked into the showroom and met a gentleman who greeted me and said he would take me out for a spin. That was Avein. I took it for a ride with him and loved the vehicle. I had a truck that I was considering to trade if the numbers were right. Of course all sales guy will "force" you to sit down and start talking about how you should drive the vehicle home right then and there. Avein wasn't pushy. I told him that I was not planning to buy but if the numbers were right then I would so we started talking about numbers. So I had a number in mind and after going back and forth a bit they agreed to my numbers. It was fairly fast and easy process and things were very professional between both parties. Overall it was very simple process and they were easy to work with. Delivery of the car was exceptional. They stayed open late and I took the car home at about 9:30PM.They did everything needed and even put on 4 new tires. I left my truck there and drove the G home that night. Soon after I discovered that it was missing a rear cargo net in the trunk. I mentioned that to Avein and he had to look around but was able to find one for me and threw it in. It was harder to find because this vehicle has been discontinued.I soon discovered that the vehicle was braking funny and the steering wheel would vibrate when I brake from say 70 MPH. I was really busy so it took me a month before I had them check it out but I got a loaner and Matt took care of it for me. The front rotors were warped (as I had expected since I know how to do brakes on cars) but they took care of it for me so I am a happy camper.I would buy another Infiniti from Avein and this dealership when I am ready for another one and would highly recommend him to friends and family. In fact I was ready to buy a QX60 for my wife but she decided she wanted the RX350 instead.EDIT: Service after the sale has been exceptional. Avein has been great to deal with even after the sale and always responded to any questions and concerns I had. If you are looking for an Infiniti go here and ask for Avein Watson. You won't be disappointed. He takes time and show you the vehicles and isn't pushy. I will definitely buy my next Infiniti from Avein and will recommend others to him.

geminiG35

Jul 24, 2015

Greatest service I ever received, they work with you, and give you what ever you need, as well as great advice. I will be back. Thanks to Christian Urrasa

bvpowersports

Jun 17, 2015

Went to dealer to look over a used Kia Sorrento. Jonathan was a great help - very poilished and NO pressure. He was attentive and answered all questions. Had a great test drive. I dreaded the idea of going to a dealer but had no problems. Anthony in the finance office was extremely helpful in finding the right financing. Office transfered my registration and got the inspection done. I would rate them outstanding in all of their services. I would gladly bring any member of my family to them for a car!

Godfred A

May 22, 2015

Great consultants, they help me step by step and amazingly I found exactly that car I was looking for!

frnmcG

May 11, 2015

good selection of certified pre owned infinities. did not get attacked by a salesperson outside, once in, nice lowkey atmosphere, Henry Rodriguez helped us, nice , honest , knowledgeable sales person.nice test drive and experience in buying the car, we felt we got a good price and it all felt good on both sides. Christian Urraca did our paperwork, he also was very friendly and did not pressure us when we said we were not interested in all the extra's. Had car ready to go the next day and got plenty of attention, Henry spent a lot of time with us showing us all the bells and whistles till we were comfortable . I would buy another car here in a heartbeat. Good people! and great car, love it !!!!Thanks Infinity of Westboro for hiring good people and training them well, it was a very nice experience.

Sueeb

Apr 6, 2015

Best car buying experience I have ever had! Herb Chambers makes other dealerships look like amateurs. Their sales and service are exceptional. I recommend them to everyone!!

MulqueenG37x

Mar 31, 2015

I was able to purchase the car I was looking for quickly and in a low pressure environment at Infiniti of Westborough. Sales representative, Jon Stanhope, did an excellent job answering my questions and fulfilling my car-buying needs. He was knowledgeable and contributed to my positive experience. I love my G37x coupe! I highly recommend Herb Chambers Infiniti of Westborough!

shadowdiver

Mar 31, 2015

I have purchased two Infiniti's from Infiniti of Westborough. The sales process was easy. I worked with Jonathan Stanhope and he took the time to listen to my requirements and my nice to haves and made the appropriate recommendations. Easy, no high pressure sales tactics... the easiest negotiation process I have ever encountered. The service is outstanding and if there is ever an issue or a concern they are quick to respond to ensure whatever issues arise are dealt with quickly and appropriately. I highly recommend Herb Chambers Infiniti of Westborough.

mryter5050

Mar 30, 2015

Herb Chambers Infiniti of Westboro is a beautiful, state of the art dealership with a ton of inventory. The showroom and entire facility is immaculate and spacious and all staff were extremely friendly and helpful without being pushy. Christian Urraca is a fine salesman and Herb Chambers is lucky to have him as a member of their team. He was helpful in the selection of the car I wanted and located exactly the car (Q40) and color that I wanted on their lot. He completed the paperwork quickly and was very communicative through email and telephone which was a huge help as I live about forty minutes away from the dealership. Delivery was perfect; when I showed up at the dealership the car was out front waiting for me, and Christian took the time to go through the details and features of the car. Anthony Fortes the finance manager was also very helpful and took the time to explain the leasing terms in depth and available options to add to the lease. He did so in a friendly manner and had a great sense of humor which is huge in my book. The paperwork process in the dealership with Christian and Anthony took all of about an hour. Best experience I have ever had. If you are in the market for a new or used Infiniti, Herb Chambers Infiniti in Westboro should be your first stop.

Godfred A

Mar 30, 2015

It was great experience the staff Jonathan Stanhope made me feel really welcome to Herb chambers, he was very helpful with all my questions and what I was looking for. And also not to forget about a great test drive experience and more i learned about the car I was looking for. Thanks Jonathan.

mlouis82487

Mar 30, 2015

I purchased my new Q40 Infiniti from Christian and James. They both went out of there way to make sure that I was happy with the car, service and most of all price. This dealership was clean, full of inventory and very friendly. I will recommend this store to all of my friends and family in the market for their next purchase.

Amanda R.

Mar 30, 2015

I purchased a G37x from Jonathan Stanhope about a yr. ago and it was the best decision I could have made. I could not be happier with my car, and the customer service from everyone that I have worked with. Jonathan made the car buying experience stress free and he was very knowledgeable about all of the models I was interested in. Even after a year, it's nice to still get treated like a new customer every time I go in. I highly recommend working with Jonathan Stanhope...he was great to work with!

ebp650

Mar 30, 2015

I've always had the best experiences working with the folks at this dealership. Jonathan Stanhope in particular has been a great help and a wonderful representative

allyjas1

Mar 30, 2015

Every time we visit, Jonathan Stanhope greets my son and I with a great big smile and lots of attention (no matter what he is busy with at the time). Already working with him on my second car purchase...wouldn't go anywhere else!

stealmatic

Mar 30, 2015

I just recently purchased a infiniti q50 from christian urraca. In past history I've always had some type of negative experience buying my cars from typical sales men, but christian was different he made me feel comfortable he wasn't pushy and took the time w me picking the right car , the right package down to every detail. He listens to what you need and gives you what you ask for. Everyone was friendly at the dealer, which you never get from dealing w other dealers. Five stars to these guys , they truly deserve it specially christian..

mryter5050

Mar 29, 2015

Herb Chambers Infiniti of Westboro is a beautiful, state of the art dealership with a ton of inventory. The showroom and entire facility is immaculate and spacious and all staff were extremely friendly and helpful without being pushy.Christian Urraca is a fine salesman and Herb Chambers is lucky to have him as a member of their team. He was helpful in the selection of the car I wanted and located exactly the car (Q40) and color that I wanted on their lot. He completed the paperwork quickly and was very communicative through email and telephone which was a huge help as I live about forty minutes away from the dealership. Delivery was perfect; when I showed up at the dealership the car was out front waiting for me, and Christian took the time to go through the details and features of the car. Anthony Fortes the finance manager was also very helpful and took the time to explain the leasing terms in depth and available options to add to the lease. He did so in a friendly manner and had a great sense of humor which is huge in my book. The paperwork process in the dealership with Christian and Anthony took all of about an hour. Best experience I have ever had.If you are in the market for a new or used Infiniti, Herb Chambers Infiniti in Westboro should be your first stop.

Patrick

Mar 27, 2015

My Fiancee and I test drove a new Q70L with salesman Jonathan Stanhope at this dealership and it was an amazing experience. Low pressure and easy to work with. He answered every question and demonstrated every feature we asked about on the actual vehicle. Everyone at Herb Chambers Infiniti was professional and courteous and we never felt pressured to buy immediately. Highly recommended!

jungyk88

Mar 27, 2015

I have bought several cars in the past, and I never expected such a great service from automobile dealership until I met Jonathan Stanhope and Herb Chambers dealerships.His service surely exceeded my expectations, and he was very nice and proficient enough to answer all the questions I have had.Even after I had purchased the car, he often called me to ask how I am doing and to check to see if there is anything with the car that he could help me out with.He is the most friendly, reliable and responsible salesman I have ever met.

thpdg

Mar 27, 2015

My Fiancee and I test drove a new Q70L with salesman Jonathan Stanhope at this dealership and it was an amazing experience. Low pressure and easy to work with. He answered every question and demonstrated every feature we asked about on the actual vehicle.Everyone at Herb Chambers Infiniti was professional and courteous and we never felt pressured to buy immediately.Highly recommended!

Xu Liu

Mar 19, 2015

I bought FX35 from Jonathan Stanhope last year and he helped me a lot to get familiar with this car. He is a very nice man! .I highly recommend Jonathan and Herb Chambers Infiniti of Westborough.

Kyle Proctor

Mar 16, 2015

Great service from start to finish. No complaints, and I appreciate the follow-up.My buying experience was excellent. Thank you for all your support Take care,

Kproc

Mar 16, 2015

Great service from start to finish. No complaints, and I appreciate the follow-up.My buying experience was excellent. Thank you for all your support Take care,

Ed_A

Mar 11, 2015

I was looking for a clean late model Infiniti G37x sedan with the sport package (which includes the best seats I've ever had in any car). Herb Chambers Infiniti in Westboro had the best selection of late-model certified cars, all with very low mileage. I quickly found a black 2013 model with only 24,000 miles and decided to buy it on the spot.Let me state up front that I'm a car guy, and that I've had several Porsches and Audis, but I've always been just crazy about the G37x. It has a great chassis, a potent V6, and an interior that fits me like a glove. The seats are adjustable 12 ways and provide excellent support for my lousy back. They're quite a value when compared to the Audi A4/S4 and BMW 3 series. The build quality is amazing, and the structure feels as sturdy as any German car. The ride is firm yet supple, and they remain unperturbed on rough roads.I wish I'd done this earlier in this horrific winter, because these cars are tanks in the snow. But I'm glad I bought this car and I've been very happy with my purchase. My salesman, Jeff Hanson, was very helpful and even delivered the car to my door when I had a logistics problem in getting to the dealership to pick it up.

Bosoxaviation

Jan 3, 2015

I would like to say Thank you to Matt and his team! I had scheduled my G35x to be evaluated for a leaking windshield. Matt's team identified the problem and as the repair would take a few days, he allowed me the opportunity to use a 2014 Q50 as a loaner vehicle. I am very appreciative to him for letting me use the Q50. The car was in mint condition and was excellent! As I do not have many issues w/ my current vehicle, it is nice to know that we can rely on such great customer service at this dealership. I will continue to schedule all required repairs and service needs with Matt and his team. Thank you Matt!Peter Organsky

Phil

Dec 29, 2014

My wife and kids enjoyed shopping our new car over here. I'm looking forward to being here for the services as well. Thanks, Wael.

JKW

Dec 29, 2014

Herb Chambers Infiniti and its dealers were a pleasure to work with and offered exemplary customer service. I love my new car and would definitely recommend this dealer. Be sure to ask for John Corsi - he was a pleasure to work with.

J.Pearsson

Dec 28, 2014

I recently purchased a G37x from Wael Hamwi and Herb Chambers of Westborough and found the experience surprisingly good. There was no pressure and they seemed more interested in answering questions than selling me.

Jennifer

Dec 27, 2014

I had an excellent experience with Herb Chambers of Westborough as we had recently purchased a Lexus for my husband in Westwood and thought we would locate HC of Infiniti in hopes to duplicate the experience. Wael was wonderful to work with and with our busy schedule and long distance from the dealership it was very important. We were very appreciative also of the time with the finance manager as well and would recommend Wael in the future to friends and family.

Sheri K

Dec 27, 2014

I bought a QX70S and the team was kind, accommodating and easy to work with on pricing & timeline of my purchase. the management staff was very nice and made a point to come and meet my husband & I as I went through the purchasing process. I test drove several different high end SUVs and the Infiniti is by far the sexiest, luxury, sports SUV on the road. I am very happy with my purchase and the service I received. I am excited to working with this dealership for many years to come. John Cantlin & Demitri Lazarev went above & beyond to get me the exact car I wanted and had it brought in within a week of my purchase. Outstanding customer service. Thank you all.

Jennifer

Dec 27, 2014

I had an excellent experience with Herb Chambers of Westborough as we had recently purchased a Lexus for my husband in Westwood and thought we would locate HC of Infiniti in hopes to duplicate the experience.Wael was wonderful to work with and with our busy schedule and long distance from the dealership it was very important. We were very appreciative also of the time with the finance manager as well and would recommend Wael in the future to friends and family.

Sheri

Dec 27, 2014

I bought a QX70S and the team was kind, accommodating and easy to work with on pricing & timeline of my purchase. the management staff was very nice and made a point to come and meet my husband & I as I went through the purchasing process. I test drove several different high end SUVs and the Infiniti is by far the sexiest, luxury, sports SUV on the road. I am very happy with my purchase and the service I received. I am excited to working with this dealership for many years to come. John Cantlin & Demitri Lazarev went above & beyond to get me the exact car I wanted and had it brought in within a week of my purchase. Outstanding customer service. Thank you all.

Chaddibo

Dec 24, 2014

I just purchased my QX80 from John Corsi of Infiniti of Westboro after totaling my previous Infiniti. i experienced the most amazing customer service and I cannot imagine using another dealer. I had never purchased from Herb Chambers before but they have gained a lifelong customer. I highly recommend the entire team!

Ben951

Dec 21, 2014

I bought a QX 60 from Wael Hamwi of Westborough. Wael was very honest,respectful with no pressure. Wael even registered the car on his day off because I live in Connecticut.I will see Wael in three years'!!!!!The dealership was GREAT!

Kathy

Dec 18, 2014

My husband and I bought our G37X from Jonathan Stanhope in Westboro. Jonathan went out of his way to make this purchase happen quickly and easily. We will definately do business with Herb Chambers and Jonathan Stanhope again, and I've recommended him to friends and family who are car shopping

Pluskamg

Dec 16, 2014

Buying a new Infiniti G37x could not have been easier. Demitri Lazarev was very helpful and honest and we quickly found a good used low mileage car. Since I had previously owned an I 30 I had no hesitation buying another Infiniti. My overall buying experience was low stress and we were not pressured. The car was priced right and the paperwork was handled very well. An overall very positive experience

Customer for Life

Dec 15, 2014

I bought my car from John Corsi at Infiniti of Westborough. He was so easy and friendly to work with. Buying a car can be a stressful, and time consuming process. John made this process very very easy. I told him what I was looking for and he found me a car I could afford, felt comfortable in, and it was literally the car of my dreams. I never thought I'd ever own an inifiniti but I do! Its coming up on about a year now of owning it and I'm still ecstatic about my car and the experience that I had the day I bought it, so much so, that I refer everyone that is looking for a car to this location. John Corsi and Anthony the finance manager are such a pleasure to work with. And special shout out to the guys in the service department who cleaned my car more than once when they didnt have to. Cant thank you all enough and you've made a customer for life!

xmorganln

Dec 15, 2014

I bought my car from John Corsi at Infiniti of Westborough. He was so easy and friendly to work with. Buying a car can be a stressful, and time consuming process. John made this process very very easy. I told him what I was looking for and he found me a car I could afford, felt comfortable in, and it was literally the car of my dreams. I never thought I'd ever own an inifiniti but I do! Its coming up on about a year now of owning it and I'm still ecstatic about my car and the experience that I had the day I bought it, so much so, that I refer everyone that is looking for a car to this location. John Corsi and Anthony the finance manager are such a pleasure to work with. And special shout out to the guys in the service department who cleaned my car more than once when they didnt have to. Cant thank you all enough and you've made a customer for life!

allanandjudy

Dec 14, 2014

We stopped at Herb Chambers merely to learn about Infiniti autos. Wael Hamwi greeted us very warmly. He did an excellent job of demonstrating and explaining all the features of the Q50. He was very patient and respectful of our needs and interests. After we eventually decided to lease the vehicle he did a great job of showing us how to use the many features. I would definitely recommend working with Wael. In addition, I want to compliment John Cantlin for helping us get to the price we were looking for.

Herb fan

Dec 11, 2014

My experience of buying a car from Herb Chambers was exceptional. Wael, James, and Anthony were very helpful. Wael guided me through the process very quickly, but thoroughly, which was exactly what I wanted. Even though I bought the car a couple of months ago, Wael continues to be very helpful. He responds to questions I email/text him very quickly, and he even picked up and dropped off my car at work when I had some accessories installed. I couldn't be happier.

M Brown

Dec 11, 2014

I recently purchased a new Infiniti Q70S and had a great experience. From the moment I walked in the door and was greeted by their friendly and sincere GM, James Bulger to the moment I took delivery - every step of the process was done was courtesy, class, and fairness. Our sales consultant Demitri Lazarev was really great. He surprised me during the delivery of the car with gorgeous license plate frames that he paid for. He must have noticed that I had similar frames on my trade-in, but, that they were looking a little tired. It is clear to me that this dealership has strong leadership and a sales, service, and finance team that truly values its customers.

Jjconant

Dec 11, 2014

My experience of buying a car from Herb Chambers was exceptional. Wael, James, and Anthony were very helpful. Wael moved me through the process very quickly, but thoroughly, which is exactly what I wanted. Even though I bought the car several months ago, he continues to be helpful. He quickly responds to emails/texts and even picked it up and dropped it off the car from my work when I had some accessories installed. I couldn't be happier!

mjbrownma

Dec 11, 2014

I recently purchased a new Infiniti Q70S and had a great experience. From the moment I walked in the door and was greeted by their friendly and sincere GM, James Bulger to the moment I took delivery - every step of the process was done was courtesy, class, and fairness. Our sales consultant Demitri Lazarev was really great. He surprised me during the delivery of the car with gorgeous license plate frames that he paid for. He must have noticed that I had similar frames on my trade-in, but, that they were looking a little tired. It is clear to me that this dealership has strong leadership and a sales, service, and finance team that truly values its customers.

kevingabbett

Dec 11, 2014

I had a great experience buying my 2013 infiniti g37. Demetri easily walked me through the entire process and ended up getting me the exact car i was looking for. The process was very smooth and i couldn't be any happier with my purchase. I would highly recommend going to Herb chambers infiniti of Westborough and going through demetri

efbutler

Dec 11, 2014

I have been researching Infinity vehicles and watching the TV adds for several months. I visited the Chambers Dealership on Monday and met Wael Hamwi a salesperson. He didn't rush into a sale pitch but tried to identify the vehicle I needed. I indicated I was interested in QX60. We went over the vehicle with all options. I was comfortable with the vehicle and told him the price range I could afford. I then met John Catlin who was able to meet my needed price. They gave me time to think it over. I then called later in the week and indicated I was ready to purchase. The "no-pressure" experience is a credit to the Herb Chamber Infinity of Westborough. I would recommend the dealership to anyone looking for a high end vehicle.Ed Butler Princeton, Ma

Cosmo shines

Dec 10, 2014

Christian urraca was the sales man that took care of me he did an amazing job selling me the car. Ive gone to other dealerships in the past and they didn't treat me the same. I would truly recommend christian and his dealership to my firends

fabricio

Dec 6, 2014

best car eve i had a great deal i would recommend to anyone really friendly and jonathan stanhope is focused to make a have a good experience

Elisha & Jay

Dec 1, 2014

Goodbye to the minivan era! My husband and three children (10, 9, & 5 yr old) showed up at 5pm on a Saturday evening, 2 hours 15 minutes later we were pulling out of the dealership ..... in our new QX80!! This dealership is the definition of costumer service. Everyone stayed late to make this deal happen. General Manger James Bulgur was very fair on the trade in. Loved that he took the time to share his personal story. What an honest guy. Anthony Fortes moved swiftly to meet all of our needs and- then some. Great family man. John Cursi was very informative , gave attention to the small details, and listened to my needs. Thank you for remember my fast lane transponder!! I will absolutely recommend Herb Chambers Infiniti of Westborough to all my friends and family. Herb chambers you know what you are doing! Warmly, Elisha & Jay Raczkowski

elisha.raczkowski

Dec 1, 2014

Goodbye to the minivan era!My husband and three children (10, 9, & 5 yr old) showed up at 5pm on a Saturday evening, 2 hours 15 minutes later we were pulling out of the dealership .....in our new QX80!! This dealership is the definition of costumer service. Everyone stayed late to make this deal happen. General Manger James Bulgur was very fair on the trade in. Loved that he took the time to share his personal story. What an honest guy.Anthony Fortes moved swiftly to meet all of our needs and- then some. Great family man.John Cursi was very informative , gave attention to the small details, and listened to my needs. Thank you for remember my fast lane transponder!!I will absolutely recommend Herb Chambers Infiniti of Westborough to all my friends and family. Herb chambers you know what you are doing!Warmly,Elisha & Jay Raczkowski

smmehta1

Nov 28, 2014

We had a great experience working with John Stanhope who is very knowledgable salesperson with a customer-focused sales approach. We appreciated his attitude especially after visiting a few other dealerships. We thought this attitude would carry through the entire process; however, our experience with the finance director was quite the opposite. He was very aggressive and we almost didn't buy the car. The director made it seem like it was a privilege for us to be buying the car; rather than, kindly helping us through the various options. Nevertheless, we purchase the car and very happy thus far!

Shalzel

Nov 16, 2014

I just leased a Q50. Everyone was super nice & easy to deal with. No high pressure. They did work hard to find the best prices for me, especially since I am a loyal Nissan customer. John Corsi did a fantastic job working with me from the beginning all the way to explaining the dashboard & controls. The paperwork seems antiquated but Anthony was a pleasure to work with.

Buny

Sep 15, 2014

we had a great experience with Dimitri who found us a beautiful Infinity FX35 and Anthonythe manager made our experience at the dealership great ---We would definitely recommendthis dealership to anyone looking for a great deal.

Dkaratjas

Sep 5, 2014

After a great deal of research, we ended up at Herb Chambers in Westborough. We showed up before they opened and Wael Hamwi was just arriving to work. He came over and the rest is a perfect story of how customer service is supposed to be! He was wonderful!

dkaratjas

Sep 5, 2014

After a great deal of research, we ended up at Herb Chambers in Westborough. We showed up before they opened and Wael Hamwi was just arriving to work. He came over and the rest is a perfect story of how customer service is supposed to be! He was wonderful!

akkoula

Aug 15, 2014

I had an amazing experience with crew here especially John for the purchase of my infinity for my daughter. They easily persuaded me because of how professional and friendly they were. He went out of his way to help me and teach my daughter about the car before she left for med school. I also want to thank him for such a wonderful experience.

RBasow

Aug 4, 2014

I ended up getting a different car, but enjoyed the 2 trips we took at look at the Infiniti. Leo Sangadej was very helpful and a pleasure to deal with. I would certainly recommend this dealership to anyone.

Brian in Ashland

Jul 17, 2014

I visited cars.com to look for a specific Lexus 250h vehicle and located one at Herb Chambers Infiniti in Westborough. The car was waiting for me out front, detailed and spotless. When it came to price, negotiation was much better than expected. I was realistic and so were they. They even had a portfolio ready including a detailed carfax. The end result was the dealer ended up with a sale and a happy customer and I ended up with a great vehicle. I would recommend Herb Chambers Infiniti to anyone looking for a favorable experience.

Nate L.

Jul 2, 2014

After a ton of online research I stopped in to see a 2008 M35. It was exactly as advertised, and in a wonderful condition. A short wait in the lobby and I was met by Leo S. Leo who was very nice, and extremely knowledgeable about the vehicle. He worked around the clock to find out answer for questions I had about features, and shortly after I decided this was the car I wanted to purchase. I watched the video on SMART pricing, and the negotiation of trade value begun. Leo and I went back and forth a couple times coming to a middle ground when disaster struck - Roman the pre-owned manager. Roman came around introduced himself, and right off the introduction was very short. The discrepancy in value we were negotiating at this point was $500, which I would have happily paid had it not been for Roman's attitude - it made me no longer want the vehicle and stand my ground on the offer. Roman asked me questions on where i got my number for value, and as i tried to answer his question he would just talk over me. Roman neglected to listen to my answer that it was an average of 4 sites (Manheim Auto Auction, NADA, Cars.com, and Autotrader.com) and a previous offer from another dealer. Roman also neglected to look up the correct model of my vehicle, and at this point I decided this was not a dealership that could be trusted. I felt that if Roman was type of person they put into a professional position, and acting face of herb chambers something was wrong with this dealership. I stood shook Roman and Leo's hand and apologized we couldn't come to an agreement. I also mentioned sorry for wasting the time, and at this point Roman muttered "you already did" and walked off. I was appalled that a customer facing manager would do that. I did not take the low offer from their dealership personal, and it is my right as a customer to not be forced to buy a vehicle. I left shocked, and could not believe after all the work Leo S. had done - that Roman had no issues blowing his sale and ruining his commission. All was not lost though!!! Leo contacted me later that day, and mentioned he talked to the GM who would call me the next day. The next day i spoke with James B. the GM, and he apologized for Roman's behavior - he asked what we could do to change the outcome of this situation, but I was completely turned away from the vehicle - no matter how nice it was. A few days later Leo S. and I spoke again about the vehicle, my original offer was met, and i immediately purchased the vehicle! I could not be happier, and completely recommend Leo S! This sale would have been lost, and i would have never done business with a Herb Chambers affiliate again - but Leo S. changed that! Very happy, and would absolutely deal with Herb Chambers Infiniti again.

naloura

Jul 2, 2014

After a ton of online research I stopped in to see a 2008 M35. It was exactly as advertised, and in a wonderful condition. A short wait in the lobby and I was met by Leo S. Leo who was very nice, and extremely knowledgeable about the vehicle. He worked around the clock to find out answer for questions I had about features, and shortly after I decided this was the car I wanted to purchase. I watched the video on SMART pricing, and the negotiation of trade value begun. Leo and I went back and forth a couple times coming to a middle ground when disaster struck - Roman the pre-owned manager. Roman came around introduced himself, and right off the introduction was very short. The discrepancy in value we were negotiating at this point was $500, which I would have happily paid had it not been for Roman's attitude - it made me no longer want the vehicle and stand my ground on the offer. Roman asked me questions on where i got my number for value, and as i tried to answer his question he would just talk over me. Roman neglected to listen to my answer that it was an average of 4 sites (Manheim Auto Auction, NADA, Cars.com, and Autotrader.com) and a previous offer from another dealer. Roman also neglected to look up the correct model of my vehicle, and at this point I decided this was not a dealership that could be trusted. I felt that if Roman was type of person they put into a professional position, and acting face of herb chambers something was wrong with this dealership. I stood shook Roman and Leo's hand and apologized we couldn't come to an agreement. I also mentioned sorry for wasting the time, and at this point Roman muttered "you already did" and walked off. I was appalled that a customer facing manager would do that. I did not take the low offer from their dealership personal, and it is my right as a customer to not be forced to buy a vehicle. I left shocked, and could not believe after all the work Leo S. had done - that Roman had no issues blowing his sale and ruining his commission. All was not lost though!!! Leo contacted me later that day, and mentioned he talked to the GM who would call me the next day. The next day i spoke with James B. the GM, and he apologized for Roman's behavior - he asked what we could do to change the outcome of this situation, but I was completely turned away from the vehicle - no matter how nice it was. A few days later Leo S. and I spoke again about the vehicle, my original offer was met, and i immediately purchased the vehicle! I could not be happier, and completely recommend Leo S! This sale would have been lost, and i would have never done business with a Herb Chambers affiliate again - but Leo S. changed that! Very happy, and would absolutely deal with Herb Chambers Infiniti again.

laurenll

Jun 27, 2014

Didnt leave with a car,but by far best car dealership to date.I'm a skeptic of dealers but they are good genuinely people.

Bob Red Sox Fan

Jun 25, 2014

They had a good selection of Certified Pre Owned vehicles and several in my price range with the options and mileage that I was looking for. Once we got past the trade in value of my Mercedes, everything went smooth. The salesman Wael did a great job, and was very friendly and professional, and the facility is beautiful, as are the cars. They are all clean, inside and out, and in great condition. The financing went smooth as silk with a great interest rate from Infiniti. I purchased a 2012 G37x with low miles, and I love the car. It's solid, responsive, with all the creature comforts and is fun to drive.

lmaloney

May 31, 2014

I just leased my second Infiniti from Herb Chambers Infiniti of Westborough and Sunny Rao hit it out of the park once again! He handled my first lease in 2011 and made that experience effortless and stress free which is why I returned. Sunny is extremely knowledgeable and very patient -- he took the time to answer all of my questions and thoroughly went over the features in my new G37x. He is a true professional that goes above and beyond for his customers and he was the first sales consultant to actually make my car buying experience a pleasant and enjoyable one. I would highly recommend this dealership, and Sunny to anyone. The service I received made me feel like a VIP -- true professionals that care about their customers! Thank you Sunny and Herb Chambers Infiniti of Westborough!Lisa M

NObe

May 30, 2014

Jonathan Stanhope was our sales person for our QX60. We found Jonathan to have the right combination of professionalism, friendliness without being overbearing. He clearly has a passion for the cars he sells and therefore very knowledgeable about the competition as well. Jonathan has been a delight to deal with.

norourke

Apr 23, 2014

For those of you who are tired of the same old car buying experience, please read on. My wife and I were thrilled to have met Jonathan Stanhope from Westboro Infiniti. We had previously been to a few of the higher rated dealerships in the area and been disappointed by the lack of effort that was put into selling us a car, which of course was followed by non-stop phone calls the following week telling us how good the price was. From the moment we set foot in Herb Chambers Infiniti of Westboro the experience was completely different. Jonathan showed us all the leasing vs buying options and tradeoffs. We went for two separate test drives over two appointments where there was absolutely no pressure applied, just a lot of really good and helpful information. He also worked with the sales manager to help us get a good trade-in value on our old car. When we picked up the vehicle we purchased, Jonathan spent over an hour going over every feature in the car. You can tell when a person genuinely likes what they do because they share their passion with others. If you are tired of the same-old and want a great experience buying your next car, call Jonathan Stanhope at Herb Chambers Westboro Infiniti.

ab124

Mar 31, 2014

I don't write many reviews but after being to many dealerships, and their sales staff, I needed to take a minute to write a review. I purchased an Infiniti G37x form Jonathan Stanhope who really made the process amazing. First off, as a car guy, he knew his cars inside and out. I was so tired of going to dealerships that know nothing about their own product, or cars in general. Jon and his managers were upfront, transparent and honest with great pricing. Best of all there is no, "hand-off" where each guy ties to get another dollar out of you. I would highly recommend doing business with this dealership and Jon in particular.

pmoorman

Mar 31, 2014

I just purchased a 2014 Q50 from James Bulger (General Manager) and Jonathan Stanhope (Sales and Leasing Consultant)- Both were very informative and I appreciated their approach to the process. My wife and I did not feel pressured at any point. My experience with the folks at Infiniti of Westobrough was a very positive one and I look forward to continueing the relationship with them.Jonathan specifically was (and is) extremely knowledgeable about the car and really gave my wife and I the comfort level we needed in regards to the the Safey features and technology package offered.Thanks-Peter Moorman

Rita S

Mar 20, 2014

We will tell all of our friends and relatives about the fantastic customer service we received at Herb Chambers Infiniti Westborough, Ma. From the great General Manager Rob to the wonderful financial assistant Anthony, as well as Mr. Dunn in service, we were so pleased. But I am writing to especially thank our excellent sales rep John Corsi and tell you what a great asset he is to your company. He explained in great detail everything we wanted to know about the car we were interested in, a pre owned G37x sedan. He was professional and extremely knowledgeable. He was very patient with my husband and me and answered all of our questions. Because of him, and the wonderful car that Infiniti is, we bought the car that very day. (This past Sat. 3\15\14.) I love my new car and thank you again everyone at Herb Chanbers Infiniti Westborough for such a pleasant experience. Sincerely, Rita S.

Stephanie

Mar 18, 2014

I totaled my car about a month ago and made the mistake of going to Colonial Toyota in Smithfield, RI to purchase a new vehicle. I had owned a 2006 Honda Accord prior to my accident. I loved that car and decided to stick with Honda. I ended up purchasing a 2012 Honda Accord from Colonial Toyota. Customer service was atrocious, and I immediately regretted my decision to do business with this dealership. Not only was the service awful, but I was unhappy with the 2012 model. I called Colonial Toyota less than 24 hours after I purchased the Honda with my concern. They were rude, gave me the run around, and were unwilling to help me in anyway. I was beyond frustrated until I decided to stop at Herb Chambers Infiniti of Westborough. I met with salesman, John Corsi, and told him my situation. He was friendly, genuine and eager to help me! John immediately collaborated with his team to figure out a solution. Within a couple of days, I traded in the 2012 Honda Accord, and was a proud owner of a 2009 Infiniti G37x! The G37x is luxury and performance at its best! Because of John and his team, I will return to this dealership for all repairs, maintenance and future purchases! Thank you Herb Chambers of Westborough for the exceptional customer service!!!

ecc01

Mar 10, 2014

We went to Infiniti intent on one type of car. Anthony Carlino answered all our questions was very patient and in the end sold us the car that was right for us.

SMontani

Feb 22, 2014

I went to a dealership about a mile or two down the road named Autobahn USA exactly a week ago to buy an Infinity EX35 I had seen on their website. The salesman explained the car to me inside and out and I was very impressed with him. He told me he could get the sales manager to work the best deal for me and get me the lowest interest rate yadda yadda and I could pick up my car in about two days. I was beyond thrilled!!! I couldnt wait to hear back from him to let me know I am all set to sign papers. Well, that day never came. I left several messages and emails for him but I didnt get a return call or email for two days and when I FINALLY did he told me he couldnt put me in the car I wanted BUT could get me into a Nissan Murano that is exactly the same car and I will be just as happy with it. I said I want my deposit back! I went online and found the exact same car at Herb Chambers with lower mileage so I called and went to Herb Chambers that night and had an appointment with Anthony Carlino. He was so helpful and told me he will do what it takes to get me in the exact car I had in mind. I told him my experience I had at the place down the road and low and behold the salesman that fed me a line of B.S. Mr. Carlino had the displeasure of working with for about six months a while back and had trained him so no wonder why that salesman knew the car inside and out! Herb Chambers has smart pricing and has no tolerance for his sales department lie there to customers to make a purchase. That would be the reason why he is no longer selling cars for Herb Chambers and is at the one down the road!This dealership was a fantastic experience when I bought my car, great staff and they went above and beyond to get me into the car I wanted to be in. Anthony Carlino is an extremely professional man who made sure my first experience at buying a vehicle with Infiniti was everything I wanted it to be from the moment I walked in! Mr. Carlino made sure I had a full tank of gas AND set up my phone for me! I would only recommend Herb Chambers Infiniti to anybody who would be looking for a car and even trade or buy your new car here. This was the best experience I have ever had with a car purchase and without a doubt most professional! Sharon Montani

cabdalian

Feb 4, 2014

I walked into the dealership to look at a QX 50 on a very busy day. For a few minutes I examined the car inside and out without being approached by a sales person. Anthony Carlino noticed me, then asked if I was being helped. When I answered "No" he quickly came over and we began to discuss my unique needs and instantaneously gained my trust and confidence (not easy to do) with his breadth of knowledge of the QX 50 and the requirements of wintertime driving in a hilly area of rural Massachusetts. Anthony then, demonstrated in detail all the features of the QX 50 in a test ride in snowy slippery conditions to simulate my environment. He was expert in the mechanics and engineering and how they suited my driving situation. He had the patience to answer my 101 questions. There never was any pressure to close a sale and move on. The process was very professional, thorough and pleasurable. Anthony introduced me to the Team that would service the QX 50 after purchase and they answered all my service related questions. I felt that all the employees at this dealership worked together as a real team to service their clients and help find solutions to their unique needs. Anthony presented very competitive economics and trade in terms, with no pressure to make an immediate decision. This was the very best experience I have had at a dealership and I have been buying cars for 35 years.

kimpinto

Jan 3, 2014

I was in the market for a new Infinity and a friend of the family had recommended Herb Chambers Infinity of Westborough because of their no hassle policy. I was greeted by Jonathan Stanhope a professional sales person who was knowledgeable and sincere in his approach to find me the right car. Jonathan spent most of the day discussing options and test driving numerous cars with me. Unlike previous experiences at other dealerships, I never felt rushed or pressured to buy a car. Jonathan really went out of his way to make my time at the dealership a good experience. I have to add, I also had my 7 year old with me and for those of you with children you know how shopping with children can add anxiety to any purchase! Jonathan made it a point to be attentive to my daughter and to get her snacks and engage her in conversation so I could focus on the task at hand. Once we determined which car was the best fit for me, Jonathan introduced me to Anthony Forts the Finance director who also was very personable and professional. Together, they came up with the perfect solution, a Q50 2014 3 year lease. I was very surprised. I drive 22K miles a year and typically look to trade in every 3 - 4 years; however leasing was always too expensive. The lease they presented was actually less expensive than buying and the car is beautiful! Overall, my experience at Herb Chambers Infinity of Westborough was exceptional. A real first class experience!Sincerely,Kim Pinto

jalpink78

Dec 27, 2013

This dealership FAR exceeds the Infiniti Dealership in Norwood. In 2011 I went to Norwood looking for an EX35, and was not treated very well at all. No one took the time to sit down with me, and go over options that would work for my budget or even seemed to care whether or not I purchased a car. Infiniti of Wesborough is about a 40 minute drive from where I live, but I decided I would take a ride out and see if I was treated any better and if anyone there could get me into my EX35. I met Anthony Carlino, and I was treated like royalty from the moment I walked in the door. I truly felt that Anthony wanted to work with me, my budget and come up with a plan that would get me into the car I had wanted. He not only met my expectations but exceeded them. I never felt any pressure. Not only did he get em the car of my dreams, he even DROVE IT OUT TO MY HOUSE IN A SNOWSTORM (from Westboro to Newton!!!) I could not believe the service I was getting.. I was totally impressed. When my lease ended on my EX35 I went to Norwood to test drive the new QX70 (I knew I wasn't going to buy from them, but I was in the neighborhood and felt like a test drive). Sure enough, I felt like I was just another face coming through the door. The whole atmosphere was entirely diffferent than that of Westoborough, and after sitting and talking to the "salesman" I knew I had to get out of there and call Anthony right away. I went back to Westborough a week ago. Sure enough, Anthony welcomed me back with open arms, and put me in the QX70 in the easiest process ever. I had my new car the very next day. He's professional, personable, and efficient. Everyone at Infiniti of Wesborough gets an A+ from me. Highly reccomended!!!

amar1989

Dec 19, 2013

I have been searching for a car for the past 4 months. I just graduated from college and I recently started a job in the city that is 45 minutes away from my house, in the healthcare field. I needed an affordable yet dependable car that would be able to bring me to and from work, in no matter what weather condition. When I started my car search, no matter how much I searched, I could not find the perfect car... Until a few days ago! I found my 2011 Nissan Rogue online at the Herb Chambers, Infiniti of Westborough website and it was just what I was looking for and extremely affordable. The minute I requested more information on my car, the Herb Chambers Infiniti Westburough team contacted immediately, arranging for me to come out and see the car. From that moment on, Anthony Carlino began to help me fulfill my dreams of purchasing my very first car. From the beginning, Anthony was extremely warm and friendly and very attentive to my concerns and needs in a vehicle. When I told Anthony I could not find a ride to Westborough, he OFFERED to come pick me up from my home in Randolph (which is a two hour drive) in the midst of a snow storm, so that I could come to the dealership to see the car. As promised, Anthony arrived at my house in a punctual manner and drove me and my parents to the Herb Chambers, Infiniti of Westburough dealership DURING A SNOWSTORM! Throughout the test drive, Anthony continued to be very professional, friendly and informative. Not once did I feel like I was speaking with a car salesman, instead, he made my family and I feel as if he was an old family friend. He shared in my excitement of purchasing my first car and being that he is the father to two sweet little girls, Anthony continuously expressed to me how important it was to him that I find safety and dependability in my car because that's what he would want for his girls. Between Anthony's costumer service skills and my love for the car, within minutes I was signing off paperwork for my Nissan Rogue! The next day, Anthony worked vigorously alongside my insurance company to ensure that everything was well prepared for me to bring my car home. Within a few hours, not only did Anthony get all my paperwork completed, he came back to my house to pick me up in order for me to make it to the dealership and bring my car home. This was such an amazing experience for me as my first car purchase. Never did I ever feel overwhelmed or anxious and I owe this all to Anthony Carlino. I cannot say enough kind words about Anthony and the Herb Chambers Infiniti of Westborough team. Not only do I highly recommend this dealership, I HIGHLY recommend Anthony as someone that anyone who's looking for a car go to for help. I feel throughout this whole experience, Anthony was not selling me a car; he helped me find the perfect car. And for that I am extremely grateful =)

allyjas1

Dec 18, 2013

Jonathan Stanhope is an outstanding sales consultant (pre and post sales) ... He made my car buying experience very easy and stress-free. Jonathan is extremely knowledgeable and also very patient, as he answered all of my questions and addressed all of my concerns in a timely fashion (and also put up with many road tests until I found the vehicle that suited me best). I will definitely buy another vehicle from Jonathan in the future. I would highly recommend Jonathan to anyone who is interested in working with a friendly, capable and pleasant sales consultant. -- Ally A. Worcester, MA

Nick Harris

Dec 10, 2013

Herb Chambers Infiniti of Westborough was one of the easiest, best decisions I have EVER made. Everyone from the service guys, to the saleswoman answering the phones, and especially the Sr. sales rep. that I dealt with. His name is Anthony Carlino, and he made everything effortless for me. All I had to do was go into the dealership, tell him which car I liked, sign a couple papers and let them appraise my trade-in (which they gave me awesome value for) and that was it! Not only was it effortless, it did not cost me a SINGLE dime to get behind the wheel of the exact car that I wanted (which is very important in my case, being a full time student paying for classes out of my own pocket). They had it waxed, cleaned and gassed the very next day ready to go. Service with a smile, the way it really should be. I didn't have any credit (not bad credit, just lack of credit history) and where other dealerships would have told me to pound sand, Anthony had me approved at a lower rate than I expected and within a matter of minutes. I would certainly recommend this dealership to ANYBODY out there looking for a pleasant experience in car buying. Those types of experiences are hard to come by, especially in car buying. I had previously walked out on three dealerships before I came here, simply because they were either rude, talked to me like I didn't know what I was talking about, tried to make me feel stupid or try to give me false information. Not here at Herb Chambers Infiniti of Westborough. I know my vehicles, but so doesn't every single person in that dealership. I can honestly say that this was not one of the best experiences I've ever had in car buying, but this was THE best experience I have ever had in purchasing any motor vehicle! I would be hard pressed to find myself at any other dealership for as long as I'm able to buy a car!!!! Awesome people, awesome cars and awesome service!!!

nickharris2376

Dec 10, 2013

Herb Chambers Infiniti of Westborough was one of the easiest, best decisions I have EVER made. Everyone from the service guys, to the saleswoman answering the phones, and especially the Sr. sales rep. that I dealt with. His name is Anthony Carlino, and he made everything effortless for me. All I had to do was go into the dealership, tell him which car I liked, sign a couple papers and let them appraise my trade-in (which they gave me awesome value for) and that was it! Not only was it effortless, it did not cost me a SINGLE dime to get behind the wheel of the exact car that I wanted (which is very important in my case, being a full time student paying for classes out of my own pocket). They had it waxed, cleaned and gassed the very next day ready to go. Service with a smile, the way it really should be. I didn't have any credit (not bad credit, just lack of credit history) and where other dealerships would have told me to pound sand, Anthony had me approved at a lower rate than I expected and within a matter of minutes. I would certainly recommend this dealership to ANYBODY out there looking for a pleasant experience in car buying. Those types of experiences are hard to come by, especially in car buying. I had previously walked out on three dealerships before I came here, simply because they were either rude, talked to me like I didn't know what I was talking about, tried to make me feel stupid or try to give me false information. Not here at Herb Chambers Infiniti of Westborough. I know my vehicles, but so doesn't every single person in that dealership. I can honestly say that this was not one of the best experiences I've ever had in car buying, but this was THE best experience I have ever had in purchasing any motor vehicle! I would be hard pressed to find myself at any other dealership for as long as I'm able to buy a car!!!! Awesome people, awesome cars and awesome service!!!

mjgoldberg51

Nov 22, 2013

Talk about a great experience! We worked with Anthony Carlino, who is a wonderful guy. He was a pleasure to deal with - very knowledgeable about his product, no pressure and extremely helpful. I would be happy to buy all my cars from this dealership!

JF

Oct 23, 2013

I'd like to give the highest commendation to Westborough Infiniti. James Bulger and Sunny Rao spent a great deal of time putting together a package for a beautiful Q50 sedan. I had special needs because of a bad back, and therefore had to try a wide range of models. They were, patient, informative and courteous, and offered it at a great price. Absolutely the most civilized experience I've ever had walking into a car showroom. I have already recommended them to friends and colleagues.

Lapointel

Oct 18, 2013

Overall I had a great experience at herbe chambers infiniti of westborough. I called a day before to tell them which car I wanted (I had already made up my mind at this point) and when I got there the next day it was waiting for me in the parking lot. I went in and was greeted by Anthony who assured me I would be taken care of. And I certainly was. I ended up buying the car that day and was assured that any scratches would be taken care of as well as the small rip in the seat, before I came to pick it up. They did miss the small rip in the seat but Anthony made sure that I would have an appointment to fix it with no charge. When I went to get the rip fixed I also mentioned that the car was pulling to the left. They took care of the rip but when I got the car back it was still pulling to the left on the highway. I told Anthony and he promptly let me know that they were going to send a loaner car out to me (I live an hour away so the drive is slightly annoying) and they would pick my car up to fix it. This was done in a timely fashion which made me very happy. Working with Anthony was great, especially for a first time buyer like me. He was very professional and concerned that I was getting proper service not only from him but from other employees as well.

xelajr

Oct 3, 2013

I have now leased two cars from Jonathan Stanhope at Herb Chambers Infiniti of Westborough. He is a friendly and helpful sales associate; I would recommend him highly if you are considering buying or leasing an Infiniti. James Bulger, the General Manager is also very friendly and helpful. Jonathan and James made my car buying experience a very pleasant one; and also I believe that I got a good deal.

Dorothy Derosier

Sep 28, 2013

Excellent! Very knowledgeable and truly friendly sales person and sales manager. I was treated with courtesy and respect. I highly recommend this dealership!

kaitee

Sep 21, 2013

Before heading to Herb Chambers Infinity in Westborough my fiancee and I had already purchased and returned a "lemon" from another dealership who came highly recommended from coworkers and neighbors. Following trying to work with the dealership for three months to get the safety issues and other problems resolved and having driven the car mainly to and from the garage for repairs during that time, we began our "new car" search again feeling frustrated, and very cautious. We wanted to make sure that we did not end up with another problem vehicle, and were concerned about having to work with difficult sales people who believed that in buying a used car you were simply lucky that it was running. We did a lot of research before heading out this time. We made appointments only after knowing all about the kind of car we wanted, checking the ratings of several local dealerships, as well as the car fax, and ratings on the cars available at those dealerships for the vehicles we were interested in. We looked at several cars in other local dealerships before ending up at Herb Chambers. Many of the cars that we looked at were dirty or had obvious mechanical issues (one sounded like a train when we took it for a test drive, one smelled so moldy it gave us a head ache). The staff at these dealerships were less than professional (one sales employee was outside the office sitting on a bench screaming, literally screaming until he was red in the face, obscenities into his cell phone as we got out of our vehicle with our two young children.) and less than enthusiastic about selling anything to us, one place had not even made sure that the cars that we were coming to see were available or on the lot, despite assuring us the day before that they would be. When questioned about the condition of the cars, or their issues the standard reply was " I don't know, but you expect some issues with used cars in this price range" or "yaa when you buy it we will check it over and fix any noises, but you have to buy it first". We were uphalled and feeling daunted. I walked into Herb Chambers already feeling defensive and stressed. I knew which cars I wanted to look at, what I was looking for and how much I was going to be able to spend. I did not want any more hassle. I wanted to see the cars I came in for. Drive them. and buy one if I liked it, I had no more patience or energy. That is when I met Anthony Carlino. We went to his office and I told him what I was looking for I told him that I had called the day before to make sure that the KIA Rondo that I wanted to drive was available that I had checked the price and was ready to test drive it . He realized right away how stressed out I was, and I mentioned some of our previous experiences. He assured me that this dealership was not like the others that I had been to. He assured me that he would personally make sure that we were taken care of and satisfied with any car that we purchased. We went for a test drive and he patiently waited for me to check over the whole car, with the checklist that I had brought to make sure that I did not miss anything. The test drive we went on allowed me to hear everything that I needed to checking for sounds on both left and right turns, the breaks, the acceleration, going over rough road as well as smooth to make sure there was nothing loose and no rattling. When we got back he left me in the parking lot so that I could finish my "inspection" and went in his office to give me time without feeling rushed. When I went in to talk to him about making the purchase (I loved the car!!!!) there was no hassle about the price, it just was the price that was listed plus the paper work fee. There were no exorbitant fees (one dealership told me I would pay in addition to the price of the car $550 in "paperwork fees" ). My car would be registered, insured, and have an inspection sticker on it before I even picked it up. :) Anthony was/ is friendly, patient, and very professional. He made us feel comfortable and confident in making a purchase from Herb Chambers. Even though the car we purchased was a used car, and we practically had to count our pennies to afford it he treated and continues to treat us with the same level of customer service, and respect, and to give us the same VIP treatment that one would only expect when buying something new and very high priced. He went above and beyond to make sure that we received the car when he had told us that it would be ready, even though doing so was difficult due to circumstances beyond his control. After we purchased the car we noticed a problem with one of the door locks and he took care of the problem with the service department as soon as possible coming out to personally make sure it was taken care of, and following up with us to make sure that we were satisfied. I recommend Anthony Carlino to anyone that that is looking for a car. I will certainly be returning to Herb Chambers the next time we need to purchase a vehicle.

kaitee

Sep 21, 2013

We looked at several cars in other local dealerships before ending up at Herb Chambers. Many of the cars that we looked at were dirty or had obvious mechanical issues (one sounded like a train when we took it for a test drive, one smelled so moldy it gave us a head ache). The staff at these dealerships were less than professional (one sales employee was outside the office sitting on a bench screaming, literally screaming until he was red in the face, obscenities into his cell phone as we got out of our vehicle with our two young children.) and less than enthusiastic about selling anything to us, one place had not even made sure that the cars that we were coming to see were available or on the lot, despite assuring us the day before that they would be. When questioned about the condition of the cars, or their issues the standard reply was " I don't know, but you expect some issues with used cars in this price range". We were uphalled and feeling daunted. I walked into Herb Chambers already feeling defensive and stressed. I knew which cars I wanted to look at, what I was looking for and how much I was going to be able to spend. I did not want any more hassle. I wanted to see the cars I came in for. Drive them. and buy one if I liked it, I had no more patience or energy. That is when I met Anthony Carlino. We went to his office and I told him what I was looking for I told him that I had called the day before to make sure that the KIA Rondo that I wanted to drive was available that I had checked the price and was ready to test drive it . He realized right away how stressed out I was, and I mentioned some of our previous experiences. He assured me that this dealership was not like the others that I had been to. He assured me that he would personally make sure that we were taken care of and satisfied with any car that we purchased. We went for a test drive and he patiently waited for me to check over the whole car, with the checklist that I had brought to make sure that I did not miss anything. The test drive we went on allowed me to hear everything that I needed to checking for sounds on both left and right turns, the breaks, the acceleration, going over rough road as well as smooth to make sure there was nothing loose and no rattling. When we got back he left me in the parking lot so that I could finish my "inspection" and went in his office to give me time without feeling rushed. When I went in to talk to him about making the purchase (I loved the car!!!!) there was no hassle about the price, it just was the price that was listed plus the paper work fee. There were no exorbitant fees (one dealership told me I would pay in addition to the price of the car $550 in "paperwork fees" ). My car would be registered, insured, and have an inspection sticker on it before I even picked it up. :) Anthony was/ is friendly, patient, and very professional. He made us feel comfortable and confident in making a purchase from Herb Chambers. Even though the car we purchased was a used car, and we practically had to count our pennies to afford it he treated and continues to treat us with the same level of customer service, and respect, and to give us the same VIP treatment that one would only expect when buying something new and very high priced. He went above and beyond to make sure that we received the car when he had told us that it would be ready, even though doing so was difficult due to circumstances beyond his control. After we purchased the car we noticed a problem with one of the door locks and he took care of the problem with the service department as soon as possible coming out to personally make sure it was taken care of, and following up with us to make sure that we were satisfied. I recommend Anthony Carlino to anyone that that is looking for a car. I will certainly be returning to Herb Chambers.

chopstx34

Sep 16, 2013

I purchased an SUV from Sunny about a year ago and recently got in an accident that totaled my truck. Safety wise, I could not have asked for more from my JX35, After some thought on perhaps "starting new" with a different brand car, I came to the decision that "I loved my JX35 before the accident and I still love it, even after the accident!" I went back to Herb Chambers Infiniti of Westborough to find my truck. Sunny was not there the day we went in, but John C. came right over to greet us. A nice, familiar face, John helped my sister buy an Infiniti a few years prior. John got right down to business with James B, in getting us in to another JX35 and went above and beyond in customer service! I'm never one to boast about customer service because in this day and age, it's a dying service. James B, dealt with Infiniti Corporation directly and quickly, in order to resolve any issues we had, regarding the accident. John C. made the overall purchase a painless act and Sunny made picking up my car (because of time frames, being in a rental, kids etc.) a snap and a pleasure. I never write reviews but I write this one with a happy heart and an honest smile. James, John and Sunny truly came through in helping me through a difficult time and situation. They've humbled me in proving to me that their customers really are their first priorities! I cannot thank them enough for all the dedication and help they've bestowed upon me, all I can do is write a review, spread the word and continue buying my vehicles from them!

tonybulak

Sep 8, 2013

I have always said I would never be that person that writes reviews on websites but with the customer service that I received from Jonathan Stanhope at Herb Chambers Infiniti at Westborough, I have no choice but to share my experience. First off, let me start by stating that if you don't at least give Jonathan a chance to find you your dream car then you are already making a mistake. Jonathan was with me every step of the way from the minute I walked into the dealership to the minute I drove off it (both times). I was actually one of the customers that took advantage of the Herb Chambers 5 day money back policy. I drove off the lot the first time in a 2010 Jeep Wrangler and found out two days later that is wasn't the car for me. That was not an issue for Jonathan. He told me to bring the car back, gave me my full refund on my down payment and gave me my trade in back and continued to help me search for a new car that I would enjoy. Two weeks later after multiple phone calls, visits, and emails, Jonathan and I found the perfect car for me and I could not be happier. What I was really impressed with during this experience is the amount of attention I received from Jonathan. Not only was he emailng and calling from the dealership, he gave me his personal cell phone number and was answering my questions as late at 10/11 at night. He told me that he would go to work for me the very first time I met him and I can honestly say that he did just that. I gave him a list of things I was looking for and he would send me options almost everyday of cars he thought I would enjoy. He takes the time to get to know his client and what they are looking for. Although Jonathan is new to the industry, his professionalism and service makes it seem like he has been doing this for 30 years. This is why I gave Jonathan and Herb Chambers 5 stars and would have no issue recommending him to family, friends, colleagues, and you. I can't picture not using Jonathan for my car purchases in the future.

jennyt153

Aug 29, 2013

I bought a car from this dealership a few days ago and it was the best car buying experience Ive ever had. They actually made the process fun. They met my numbers without the back and forth hassle that I had gone through at other dealerships. The staff was amazing and made it so easy. They delivered everything that they said they would and I felt at ease the entire time. I would recommend this dealership to everyone. I will definitely be a repeat customer. Anthony and James were wonderful!! ~Jenny

JD

Aug 15, 2013

I have followed James from Boston location as this is my second infinty lease- I would follow him and his team to any dealership as the process is made easy, the experience is customer friendly, and most importantly I trust James and his team. I had a short window to do something and am so appreciative to W Infinlty for helping me get it done. BTW- I found james and infinity through a friend who has been working with him since the 80s, and who recently told me that he would buy any car brand as long as he was working with James. I also had the pleasure of working with Jonathon who did a great job answering my questions and helping through process. Ultimately, while I think Infinitys are great cars and am thoroughly satisfied- for me the process and buying / leasing decision comes down to superior customer service and trust. and I believe this dealership sets the bar in each category.

leelee1513

Jul 10, 2013

Both of my parents bought their Infinities from Anthony Carlino, and when I told them I needed a new car they told me I had to go see him as well. I can now see why, I have never had such an easy and pleasant car buying experience ever. Anthony is one of the few honest salesmen out there. I have never had a salesman not only let me know all of the good and cool things about a car, but he also made sure that I knew all of the things that would make you think twice about buying the car. He didn't sell me a car he helped me buy my car. I ended up getting a Mini Cooper, and he didn't have any on the lot. Anthony made sure I had the Mini I wanted on the lot the next day for me to pick up. I have to say he changed the way I look at buying cars, I no longer dread the trip to the dealership. Because he was so honest and upfront with both myself and my parents I would not hesitate to go buy a car from him on my own. I also can not leave out Anthony Fortes in the Financing department. He worked his magic and got me the best rate avaible. Anthony came in and apologized to me because it was taking so long, he wasn't happy with the rates I was getting and he was determined that he could do better. I have to say I this was the best car buying experience I have ever had, and I will be calling Anthony Carlino for my next car!

alextheresa

Jul 9, 2013

This is the third Infiniti vehicle that we have bought. We have used Anthony Carlino for each and every one of our purchases. And quite honestly we continue to buy vehicles from Infiniti because of Anthony Carlino. There has been no other person that has single handedly dispelled the "plaid car salesman" persona than Anthony Carlino. He continually goes out of his way to make sure we are satisfied and enjoy our vehicles purchases long after the sale is complete. We never feel like we are part of the quota to be met. Our experience of Anthony is genuine and down to earth, and that is what we look for in a sales person. In fact we would consider Anthony not only our sales consultant but a true friend. Your automobile company as well as Herb Chambers is verly lucky to have him as an employee. I certainly hope you take good care of him, otherwise we would have to buy our vehicles from (gasp!) those other luxury car companies. In all seriousness, we come to Infiniti, and purchase vehicles, because of Anthony Carlino.

Paxton01612

Jun 30, 2013

My wife & I recently purchased a vehicle from Anthony Carlino of Herb Chambers Infiniti of Westborough. Mr. Carlino was extremely knowledgeable & genuinely excited about the JX35 product ... and his exuberance was infectious. After test driving the JX, we went to a competing dealership to look at another vehicle. After concluding our test drive with the non-Infiniti sales consultant, my 9 month pregnant wife said, "that guy doesn't hold a candle to Anthony!" We purchased our new Infiniti JX the next day! After scheduling an appointment to meet with Mr. Carlino to pick up our new Infiniti JX, he received us promptly & spent more than enough time explaining & demonstrating the many features of our new vehicle. In fact, when Mr. Carlino noticed that there were a couple of very minor smudge marks on the interior doors, he summonsed over a helpful worker from the reconditioning department who promptly remedied the issue, leaving us with a pristine new vehicle both inside & out.I intend to refer any of my friends/colleagues who are in the market for a new Infiniti to Mr. Carlino .... I have no doubt that they will be in good hands.

Besnikbytyqi

Jun 30, 2013

Very professional and friendly. Jonathan was very helpful with The selections. I test drove 4 cars until I found the one I wanted. Very willing to work to satisfy my needs and meet my price budget. The whole process was enjoyable and painless. Very recommended, most definitely best in the area.

Brian

Jun 30, 2013

My wife & I recently purchased a vehicle from Anthony Carlino of Herb Chambers Infiniti of Westborough. Mr. Carlino was extremely knowledgeable & genuinely excited about the JX35 product ... and his exuberance was infectious. After test driving the JX, we went to a competing dealership to look at another vehicle. After concluding our test drive with the non-Infiniti sales consultant, my 9 month pregnant wife said, "that guy doesn't hold a candle to Anthony!" We purchased our new Infiniti JX the next day! After scheduling an appointment to meet with Mr. Carlino to pick up our new Infiniti JX, he received us promptly & spent more than enough time explaining & demonstrating the many features of our new vehicle. In fact, when Mr. Carlino noticed that there were a couple of very minor smudge marks on the interior doors, he summonsed over a helpful worker from the reconditioning department who promptly remedied the issue, leaving us with a pristine new vehicle both inside & out. I intend to refer any of my friends/colleagues who are in the market for a new Infiniti to Mr. Carlino .... I have no doubt that they will be in good hands.

HenriLavimodiere

Jun 26, 2013

After car shopping for a couple weeks and getting disappointed with what I may have to settle with... I gave Herb Chambers a shot! There website was phenomenal in regards to shopping on my iPad and the videos of the cars just made me want to go down and take at least a gander at vehicles they have! Once I got there I was introduced to Anthony who was a bit busy but apologetic and insured that he would take care of me in a couples minutes (if I didn't mind waiting of course)! Just let me tell you that from start to finish, this man showed his professionalism, courtesy, good humor and overall intelligence. In addition, he assisted me with obtaining a better price (which was posted online cheaper than on the vehicle) and insisted that he could get me a better rate than what I was already receiving (which he did)! This place gets two thumbs up for overall service and professionalism! I would recommend them to anyone! Thank you again Mr. Carlino!P.S. I can't leave out Anthony Fortes in Financing... This man was also an outstanding person... He got me an even better rate and helped me to save some money overall (just smile!)! Thanks again Mr. Fortes!

Henri Lavimodiere

Jun 26, 2013

After car shopping for a couple weeks and getting disappointed with what I may have to settle with... I gave Herb Chambers a shot! There website was phenomenal in regards to shopping on my iPad and the videos of the cars just made me want to go down and take at least a gander at vehicles they have! Once I got there I was introduced to Anthony who was a bit busy but apologetic and insured that he would take care of me in a couples minutes (if I didn't mind waiting of course)! Just let me tell you that from start to finish, this man showed his professionalism, courtesy, good humor and overall intelligence. In addition, he assisted me with obtaining a better price (which was posted online cheaper than on the vehicle) and insisted that he could get me a better rate than what I was already receiving (which he did)! This place gets two thumbs up for overall service and professionalism! I would recommend them to anyone! Thank you again Mr. Carlino! P.S. I can't leave out Anthony Fortes in Financing... This man was also an outstanding person... He got me an even better rate and helped me to save some money overall (just smile!)! Thanks again Mr. Fortes!

tbk357

Jun 19, 2013

I have never had a good car dealership experience until I worked with Anthony. Very knowledgeable about the products he sells. He listens to his customers and goes above and beyond to make it easy for the customer.

deeto

May 23, 2013

My wife and I have been in the market for a new car for our growing family and after a lot of research the JX35 was at the top of our list. As a current FX35 owner, I know how great Infiniti vehicles are. We looked at comparable vehicles from the major players in the market and came by the Herb Chambers Infiniti of Westborough dealership several times to look at the JX and get pricing information. Anthony Carlino did an outstanding job from the outset, he answered all our questions and helped us make an informed decision. This past Mother's Day (Sunday) we came by the dealership ready to make a purchase. Anthony was again extremely helpful. We were looking for a very specific set of options on the vehicle and Anthony knew he had a vehicle that matched our needs. He spent the time to go over the vehicle with us and was very accomodating since we had our two young children with us. We made a deal on the spot and picked up the car the following day (Monday). While we were at the dealership on Sunday, my wife accidentally left her iPhone in one of the showroom cars. We discovered this late Sunday night, and I called James Bulger around 9pm to see if he could help us out. He offered to look for it as soon as he arrived at the dealership Monday morning. The following morning I received a txt message from him saying that he had found the phone and would hold it for us since we were coming in later that day to pick up the car. When we arrived, James had charged my wife's phone and had all the paperwork ready for us. While I completed the paperwork, Anthony spent over an hour going over all the features of the car with my wife. My experience with Anthony and James has been outstanding. They both went above and beyond in every way and made our Herb Chambers experience simply flawless. If you're in the market for an Infiniti vehicle I strongly recommend you visit this dealership.

Dave C

May 23, 2013

My wife and I have been in the market for a new car for our growing family and after a lot of research the JX35 was at the top of our list. As a current FX35 owner, I know how great Infiniti vehicles are. We looked at comparable vehicles from the major players in the market and came by the Herb Chambers Infiniti of Westborough dealership several times to look at the JX and get pricing information. Anthony Carlino did an outstanding job from the outset, he answered all our questions and helped us make an informed decision. This past Mother's Day (Sunday) we came by the dealership ready to make a purchase. Anthony was again extremely helpful. We were looking for a very specific set of options on the vehicle and Anthony knew he had a vehicle that matched our needs. He spent the time to go over the vehicle with us and was very accomodating since we had our two young children with us. We made a deal on the spot and picked up the car the following day (Monday). While we were at the dealership on Sunday, my wife accidentally left her iPhone in one of the showroom cars. We discovered this late Sunday night, and I called James Bulger around 9pm to see if he could help us out. He offered to look for it as soon as he arrived at the dealership Monday morning. The following morning I received a txt message from him saying that he had found the phone and would hold it for us since we were coming in later that day to pick up the car. When we arrived, James had charged my wife's phone and had all the paperwork ready for us. While I completed the paperwork, Anthony spent over an hour going over all the features of the car with my wife. My experience with Anthony and James has been outstanding. They both went above and beyond in every way and made our Herb Chambers experience simply flawless. If you're in the market for an Infiniti vehicle I strongly recommend you visit this dealership.

Shelda50

May 22, 2013

This is my third Infiniti and I absolutely love the M series. I converted my husband from a Maxima to a G last year which he also loves. We started our dealings with James in Boston and have now followed him to Westboro even though it's not as convenient as Boston, but because of the wonderful relationship we built with James, we're willing to travel the distance.James introduced us to Jonthan during this last deal and he has been wonderful. Very easy to talk to, very knowledgeable and willing to help in any way he can to make the experience easy and fun. He has been in contact several times to make sure I'm happy with my purchase and if there's anything he can do or if there's anything I need. How refreshing to have a dealership and sales people who still care that you are happy once you've left the dealship.I understood that Jonathan was new to the company when we first met but he's obviously fit right in and we really enjoyed working with him.

lpendleton296

May 17, 2013

I came to look at cars here and I told them I don't like pushy salesmen and they set me up with Anthony Carlino. He was so helpful in finding exactly what I was looking for and he gave me a good trade in for my older mercedes I brought in. He helped me out BIG time with financing, and when I picked up my car- he had candy and flowers in the car waiting for me! I came back a couple times with questions and he had batteries replaced in my remotes, and always was there right away to help me. He follows up every once in a while to make sure I'm still enjoying the car and that I don't need help or have questions. Excellent customer service and above and beyond when it comes to establishing a friendly relationship with customers. They say come back anytime and they mean it. Great staff and super helpful.

Suzieq199

May 16, 2013

Purchased a JX35 in April of 2012 and absolutely loved the car, the buying experience and the service from Herb Chambers over this past year. Unfortunately, I totaled my car in bad accident and was lucky to walk away with just some bruising. The car's safety features and design contributed to this good outcome. I opted to buy the same car with additional safety features (Driver Assistance Package) from Herb Chambers and to work with my original sales representative, Anthony Carlino. Herb Chambers treats you like gold as a customer and I trust Anthony Carlino and felt as though he was working on my behalf throughout the entire process. Great experience and would recommend Herb Chambers and Anthony to my family and friends.

RJZ

Apr 27, 2013

Great experience. I generally, correction, always, stay away from dealerships because of the usual stereotypes. I am up front with any sales consultant I work with and I expect the same. I am a picky (and fairly informed) buyer. My preference is to buy 1-2 year old loaded vehicles and I have become an Infiniti loyalist. My experience buying my latest vehicle at Herb Chambers Infiniti of Westborough, specifically, working with Anthony Carlino was fantastic and may have changed my opinion for good. I have been searching online for a vehicle that met my criteria for some time. I found the car I was interested in (that had the must have features at a fair price) and emailed the dealership at 11pm. I had a response by 8am the next morning and an appointment at 9:30am. I worked with Anthony Carlino. Anthony actually listened to me. He is attentive, courteous and knows his product line (something that I cannot say for another Infiniti dealership I visited the day before.) I was out the door by 11am with the deal done. I greatly appreciate the rapid follow-up I have had with questions since I took the car home last week. Great car (Infiniti M37x) and great car buying experience!

Jess

Apr 25, 2013

I bought a used Honda from Herb Chambers Infiniti of Westborough a couple of months back. The staff was great! They were extremely professional, and up-front. They made the process simple ad enjoyable. Can't wait to go back for my next car!

John Trotter

Apr 7, 2013

Herb Chambers makes buying a new car simple, stress free, and fun. I used to have my Infiniti serviced at Herb Chambers Westborough and the folks there were top notch. Then when I found a newer car online located at Herb Chambers of Westborough I decided to take a test drive, the overall the sales experience was great. I made an appointment and showed up that day. This is where I met the sales person, Anthony Carlino who was nice, up front, and knowledgeable. Immediately he made me feel comfortable and I trusted him, the day could not have gone any smoother. During the test drive he knew the nuances of the car I wanted to hear about, he listened, and the best part he convinced me to get this exact color and car without any pressure. Afterwards he let me borrow his office for a conference call where I admired his photos with Herb and all of Anthonys awards of excellence. I think Herb knows this guy can sell. A day later I drove away very happy about my purchase, thanks to Anthony and his passion to make people happy.. He is by far the most professional automotive sales person I have ever met.

kallori

Oct 17, 2012

Had a good experience. Will probably go back again. Had a good experience. Will probably go back again. Had a good experience. Will probably go back again.

bsolomon7001

Jun 5, 2012

I went into the dealership knowing exactly what I wanted, but after meeting and discussing it with Anthony, I feel like he knew better!!... I got what I wanted and MORE!!!!Anthony was kind, friendly, smart, patient, professional, and well informed about the car that I wanted. He made my experience of shopping for my first NEW car extremely easy. He wasted no time and got things done, answered all of my questions, and kept in touch with me throughout the whole process. There's no question about it, I would definitely recommend this dealership, especially Anthony Carlino. I am proud to call him my dealer!!!

rltom9

May 9, 2012

Took a half day from work to go and check out a used 2010 G37x. I came from NH, so it took me about an hour and a half to get there; but I had heard great things about this dealership. Upon walking into the dealership, I saw that it was a beautiful showroom and the building was immaculate. I did have to walk around for about 5 minutes waiting for someone to ask me if I needed help. I was not approached by any salespeople, even after making a few laps around the showroom. I had to ask the receptionist if I could speak with someone about a pre-owned car, and she apologized and paged sales right away. I guess that is what bugged me the most; I am 25 years old with a corporate job, and even wore my work clothing into the dealership. I got the slight feeling that they didn't want to acknowledge me because they thought I was yound and not going to buy a car. I can certainly see where this stereotype comes from, but I was in fact a customer so I should have been greeted more promptly. After meeting my sales consultant, Marc Miller, I asked to look at 2 G37 sedans that I saw online. He was new there, about 6 months, but showed me the cars and he was very nice and answered all my questions. I did not feel pressured at all when he was showing me the vehicles. I was looking at an 09 and a 10 G37, but after driving both I decided I did like the 2010 better due to the exterior color and low miles. When I advised Marc that I was interested in the car, we sat down to talk numbers. I was not impressed with the presented value of my trade in (2009 Altima with 19k miles, very clean), but of course no consumer is going to be 100% satisfied in that area. I did really want the new vehicle, so I was introduced to the sales manager John Cantlin. He was a nice guy, and explained how they price things and do business. I eventually agreed to the deal as I thought the car was fairly priced for what it was. I did see some scratches on the vehicle, which they offered to fix. As another review mentioned, the process did take awhile (about 5 hours), and when it was all said and done it was about dinner time. It would have been nice if they offered me $10-$15 for dinner since I had been there so long, and bought a vehicle, but I work very hard in the customer service industry so I am always thinking about ways to make operations better. Overall I would recommend the dealership as they were very nice once they knew I was serious about my purchase. However I read reviews from others (couples, families, etc) who were greeted right away and probably taken a little more seriously from the get-go. There was minimal sales pressure and I will visit them again when considering my next car. I have yet to pick up the vehicle due to vehicle preparation. My visit was two days ago.

richardbui

May 2, 2012

Where to begin, from start to finish everything was fantastic. Anthony made the experiences of buying a car very pleasant, I just felt as if my family and I was the only customer he dealt with during my visit. I have never meet someone that work in sales that truly knows his things like Anthony did. The service and knowledge he provided for me was impressive. Our overall experience with the Westborough Infiniti dealership was stress-free, but with the help of Anthony it just put the experiences of buying a car on top. Thanks, Richard

suzieq184

May 1, 2012

What a great experience!!! I have been shopping for a high-end SUV for 7 passengers for months. I came across the the JX35 on line and was extremely impressed with the features and luxury for the price. My practical side encouraged me to look at the Ford SUVs next door to the Herb Chambers Infiniti before looking at the JX35. The Explorer and the Edge are nice SUVs, but I was looking for something special. I walked over to the the Herb Chambers Infiniti Westborough dealership. I was greeted by the smiling face of the Senior Director of Sales, Anthony Carlino. Anthony immediately made me feel at ease. He asked me to tell him a little about my goals, background and made me understand that he is there working for me to make sure my needs are met. Anthony Carlino is a true professional and made me feel as if I was the most important customer in the world. He has tremendous experience with the models and is a true asset to the Herb Chambers family. I felt like I had someone on my side the entire time. I ended up find the car of my dreams and it was an extremely enjoyable experience. I will be a lifetime customer of Anthony Carlino and the Herb Chambers family.

Jessica

Apr 29, 2012

My experience at Herb Chambers in Westborough was exceptional! Our salesperson, Andrew Smalley, was professional, friendly and knowledgeable. Andrew made the car buying process smooth and easy! I have had terrible experiences at car dealerships but this dealership was exceptional! I will absolutely return to Andrew and Herb Chambers for my future car needs.

jessrf

Apr 27, 2012

My car buying experience with Andrew was an excellent! He was very professional, knowledgable and straight forward. We had been to 4 other dealerships in the past month and our experience with Andrew was the selling point! We did not feel like he had to "sell" us on the car, rather he was honest and upfront about the facts and was willing to do what he could to help us get a car that fit our needs. I would absolutely go back to him for our future needs.

lcampo

Apr 26, 2012

I would like to thank Anthony Carlino for making the car buying process (which can be very stressful!) extremely easy. I was very particular in what I wanted and Anthony went through every detail thoroughly ensuring I was getting exactly what I was looking for. He clearly has a great knowledge of his product and while not being pushy and "selling" the cars, he educated me and went above and beyond to provide details. In addition to his professionalism he is easy to talk to and I would definitely recommend that anyone looking for a car to go see him.

nicdi01

Apr 23, 2012

22APR12 - Our friend mentioned to my husband that there is a new SUV from Infinity that just launched for 2013 so after church we all decided to go see it at the Herb Chambers Infinity of Westboro, MA. Now my husband and I had just put a deposit down on a Toyota Highlander the day before so we really were just going to eyeball the new model.Not really knowing anything about the Infinity line, we were very impressed with their lineup of vehicles, the quality and style that they have to offer. In fact so much so, that we asked if we could test drive one.Since our friends had previously purchased a car from the Sr. Sales Director, Anthony M. Carlino, they were excited for us to meet him as they had nothing but a very positive experience in dealing with Anthony. Anthony walked up to us with a big smile, an extended hand and completely welcomed us to the Infinity dealership. We immediately felt very comfortable with him and asked if we could test drive the new 2013 SUV. Even knowing that we had no intentions of buying anything, Anthony had the keys in our hands in no time at all and away we went. While test-driving, Anthony explained all the features and capabilities of the new SUV. It was truly amazing and there was absolutely NO PRESSURE from him in any way while 'just looking' at this vehicle. After seeing the difference in the ride and level of quality, we thought, we should think about this?..."hmmm...really? but we just put a deposit down on another car!" Once we returned to the showroom, while my husband was still circling the SUV, I noticed a nice looking sedan across the showroom floor. It caught my eye and after a closer look, I asked Anthony if we could possibly drive it. He immediately handed us the keys to the G37 and we were off. Wow! - this car just wants to move and move fast!!!! It was a totally awesome ride and completely loaded with every feature. I fell in love with it and knew then, the Highlander would end up living with another family. When we explained our circumstances with the other vehicle and that the G37 is what we really wanted, Anthony advised us very professionally and properly on what to do. Anthony should have gone home to his family at 6:00, but stayed late just for us! He never made us feel rushed or that he wanted to hurry up and get us out because it was after closing. He treated us with much care and consideration. Anthony took care of every single detail and even sent the installer for the Low-Jack to our home to install it the next day! We can't say enough about how happy we were to have Anthony handle our purchase. He is nothing less than completely professional, well mannered, knowledgeable and just an honest guy. We will be going back to Herb Chambers Infinity of Westboro and looking for Anthony when we are ready to purchase our next car.I should also mention that Anthony stood in a constant downpour, walking each of the car models we wanted that was on the lot to find 'our car'. He never complained, just kept a very helpful and friendly attitude the entire time. I know when Anthony told us he wanted us to be happy with whatever we ended up with, he meant it, and we do too when we say he is an awesome salesman and is totally trustworthy. Thanks again Anthony, you are great salesman and very nice person to know!

BlackBenz

Apr 19, 2012

Buying a used car from Herb Chambers is easy. The money back assurance program also makes it risk free. Anthony Carlino and his team were great and I believe we did the whole transaction in less than two hours. I found some minor issues with the trim after I got the car home and Anthony was ASAP responsive and made things right. Quick and easy!

jcarabas

Apr 16, 2012

Sunny was very helpful and friendly, he made my car buying experience a good one! The process was made very easy and I recommend this dealership and Sunny to anyone

mk508

Apr 15, 2012

The dealership and salesperson, Sunny Rao, went above and beyond my expectations. I love my new G37x. Sunny made the entire process extremely simple and quick, from my first test drive to circling the lot to find the exact color combo that I wanted to the day of delivery. He anticipated my needs and answered all of my questions thoroughly and immediately. I had to trade-in my other car; the process was painless and I got a great price.Sunny and others at Herb Chambers Infiniti of Westborough were extremely knowledgeable and showed exceptional professionalism and courtesy. The service and attention I received during my experience at the dealership made me feel like a VIP I was treated like I have been going there for twenty years. To top it all off, I got an excellent deal on my new G. This was an incredible car buying experience.

ccrooks1205

Apr 10, 2012

A very good friend of mine shopped around for a car and finally landed at Anthony's desk. He was telling me about how great his experience was with Anthony and without hesitation, knowing I was about to enter the market for a car, assured me I needed to go no further than Anthony. The deal he got was better than any deal he searched on the market. I called Anthony and within 1 weekend, I had the right car, right price, and within 2 hours was at the dealership and driving my car home. Anthony and his staff made the process easy, unstressful, and thorough. This is one of the first times I have coem out of a car buying experience feeling good about the dealer, the salesman, the car and the price. Herb Chambers Infiniti in Westborough is a must see if you are shoppiong for a car. Go to Anthony! You won't be disappointed.

Vannara01_

Apr 8, 2012

On 4/4/2012 1:25:10 PM gpalmer28 wrote:On the above date and time this is would be my last attempted to visit the car dealer.. I went to one major dealer in Rhode Island three well known dealer was not satisfy with what I am looking for every thing from the salesmanship to management. My very last resort my father told me about one greatest gentlemen who work for Herb Chamber of Infiniti of Westborough, MA that greatest gentlemen is Mr. Anthony Carlino what a true gentlemen he is. (for Mr. Chamber-your employee Mr. Anthony Carlino is a greatest asset for your organization he is a good eggsIt very true what my father said about Mr. Carlino two years go my father bough brand new Infiniti G37x for my sister from Mr. Carlino he was and is so grateful to help my father and he helping me to make my dream come true. He make me so comfortable with every step it took six and half hours to make completed transaction I drove my dream car of the lot the same day. After he sold my father two years ago Mr. Carlino constantly kept checking on my sister car we pretty much like family. I am so thankful to my father for introduce me to Mr. Carlino. Mr. Carlino without you I wouldnt drive my dream car to day. Thank you so much with all your help. Many of my friend at work also want to go see you as well they want the car as my. As for as Mr. Carlino you are a born natural leader and a true professionalism I ever met specially after all other dealers that I met earlier. You are the best. I see you next year the same time. But I am bring my friend sooner to see you. Take care may God bless you and be healthy a lot of people like are in needed of your services.Vannara Seng

gpalmer28

Apr 2, 2012

Wow! Where do I begin? I visited the Herb Chambers Infiniti Westborough dealership on Saturday, March 31st...yes, I know, the last day of the month. I was ready to battle through what I thought would be a chaotic, end of the month situation. It was quite the opposite. Upon stepping into the dealership, I was greeted by the smiling face of the hostess and a sales rep who took my name. Within two minutes, I was introduced to Anthony Carlino who changed my opinion about car dealerships and sales reps. Anthony Carlino is top notch. But let me explain why: **A Gentleman and a Professional: from start to finish, Anthony made me feel right at home, as if I were a member of the Herb Chambers family. I felt as if I was the only customer he dealt with during my visit. **Service and Knowledge: Anthony has years of experience on his side and it shows! His level of knowledge about Infinitis is impeccable and impressive. I was given concierge service by Anthony and as if I were the best of the best. Anthony Carlino helped to frame and change my life more than he will ever know. He took interest in my story and was genuine thorough and through, which has inspired me to share this quote: Though no one can go back and make a brand new start, ANYONE can start from NOW and make a brand new ending. I will always be an Infiniti owner and will recommend everyone I know to see Anthony for their Infiniti needs. With sincerest wishes, Gillian

phayes1

Mar 31, 2012

Anthony Carlino is a professional in his line of work; I have never work with someone working in sales that truly know his stuff like Anthony. Herb Chambers Company is very lucky to have and employee as Anthony Carlino. I must say I am very pleased with my Infiniti that I purchase from Anthony, GREAT JOB.I will send my friends and coworkers to Herbchambers infiniti of westbourough to Anthony.Thanks Peter Hayes

Nipmunk

Mar 29, 2012

I Would like to thank Herb Chambers for having the car of my dreams at his dealer ship,and also thanks to Mr. Anthony Carlino for making this experience the best you are truly one of the best car salesmen I've ever meet,I Love my 08/g37 coupe its so much fun to drive!! Anthony thank you thank you again for all you've done for me and my wife, Most of all you are truly a peoples person my best wishes to you.....

Steve

Mar 29, 2012

I had a great experience shopping for a car in this dealership. Marc Miller was my saleperson and he was great. He was knowledgeable and very helpful. He answered all my questions and found me my ideal car.

fati12

Mar 28, 2012

I worked with Christian Urraca and he made everything painless and smooth. I will keep buying cars from Christian and Infiniti of westborough. I will send all my friends and family your way.

dsampah

Mar 27, 2012

I had a tremendous experience with the sales team at Herb Chambers Infiniti of Westboro especially Christian Urraca, who was my sales representative. I went in to buy a 2012 Infiniti QX56, and when I entered this state of the art facility, I was treated with the utmost courtesy and respect. Christian's human relation was superb right from start to finish. He spent quality time with me to walk me through the sophisticated gadgets of the QX56. I had shopped around a couple of Infiniti dealerships in Massachusetts and New Hampshire before I finally settled with Herb Chambers Infiniti of Westboro based on price and overall customer satisfaction.

k_porter3

Mar 26, 2012

After visiting several dealerships, my experience with Anthony Carlinio was refreshing. He was very friendly, helpful, and understanding of my needs. He did everything he could to help me get the car i wanted. I would definately purchase vechiles from him in the future!-Kelley Porter

rodriguez

Mar 24, 2012

I had a great experience with buying my cars from Christian Urraca he was very charming and professional I will keep doing business with him.

gilbert

Mar 23, 2012

I was looking for a older Toyota rav-4 which he did not have and had to find it at another dealer,even though I did not buy a very expensive car, Christian treated me as if I had purchased a 2012 Infiniti. He was very professional though out the process and treated us like family, I recommend Christian to anyone looking for a new car.

stephen.carl.johnson

Mar 19, 2012

Mike was my service advisor. I'm retired military and Mike had an effort to help find a promotion or discount to save me money off the listed service price. Thanks Mike

papower

Mar 19, 2012

Herb Chambers makes buying a new care simple and painless. We have bought two Honda's from Herb Chambers Westboro. Now we are looking at buying an Infiniti from Herb Chambers Infiniti of Westboro. We have been working with one of the best sales professionals we have ever had the pleasure of dealing with. His name is Anthony Carlino. We were introduced to Anthony by one of the sales managers. He shook both me and my wife's hands and asked us what features we needed from a new vehicle. After listening to us for 5 or 10 minutes, Anthony told us that both the QX and the up and coming JX would be the vehicles for us to take a look at. At no time did Anthony pressure us on anything: No forms to fill out, no magical credit checks, no I can get you a great deal if you buy at the end of the month and my favorite, no sales managers asking you deal or no deal. After getting the information we needed, Anthony gave us an open invitation to come back at our leisure and take a QX out for a test drive, make sure that it had all of the features we want and most importantly, that it fit in our garage. We just took the QX out for a test, and Anthony showed us all of the features before letting us go on a 2 hr test drive. If anyone is looking to buy an Infiniti, please give Anthony Carlino a call. He is by far the most professional automotive sales person we have ever met.

papower

Mar 18, 2012

Herb Chambers makes buying a new care simple and painless. We have bought two Honda's from Herb Chambers Westboro. Now we are looking at buying an Infiniti from Herb Chambers Infiniti of Westboro. We have been working with one of the best sales professionals we have ever had the pleasure of dealing with. His name is Anthony Carlino. We were introduced to Anthony by one of the sales managers. He shook both me and my wife's hands and asked us what features we needed from a new vehicle. After listening to us for 5 or 10 minutes, Anthony told us that both the QX and the up and coming JX would be the vehicles for us to take a look at. At no time did Anthony pressure us on anything: No forms to fill out, no magical credit checks, no I can get you a great deal if you buy at the end of the month and my favorite, no sales managers asking you deal or no deal. After getting the information we needed, Anthony gave us an open invitation to come back at our leisure and take a QX out for a test drive, make sure that it had all of the features we want and most importantly, that it fit in our garage. We just took the QX out for a test, and Anthony showed us all of the features before letting us go on a 2 hr test drive. If anyone is looking to buy an Infiniti, please give Anthony Carlino a call. He is by far the most professional automotive sales person we have ever met.

james_shellie

Mar 15, 2012

We just purchased our second Infiniti at this dealership. We worked with Anthony Carlino, who sold us our first Infiniti as well. Anthony is a true professional,one who is always mindful of the customer's needs. He listens well and truly works with his customers to give them a great experience and a great deal. We recommend Anthony Carlino and Herb Chambers Infiniti-Westbourgh without reservation.The James's

cesrod

Mar 15, 2012

The Sales Rep. Christian Urraca made me feel very confortable on making my decision, no presure at all and was also very helpful on taking care of little things that came up after the fact. It was perfect! ThanksChristian

CPL

Mar 15, 2012

Worked with Christian really nice guy and really tied to help to see what would make the most sense for my situation. Customer service A +

amharvie

Mar 13, 2012

I had an excellent experience getting some repair work done on my vehicle this morning. Tony Ngo was very friendly. He explained everything that needed to be done and handled my transaction in a expedited, professional and friendly manner. Mr. Ngo and the repair staff went the extra mile for me -- an overworked, stressed out mother of two -- by cleaning the outside and vaccuming the inside of the car for me. Mr. Ngo also showed me how to unlock all of my doors automatically when the car is placed in park -- a very handy tool for a mom who typically has to put a million things down if I have to open the door for the kids!An excellent experience -- highly recommended. I don't go anywhere else for my service.It is transactions such as this -- quick, professional and friendly -- that keep me coming back.

rschuler2

Feb 15, 2012

Everyone at the dealership was friendly and respectful, from the receptionist to the GM to the men who prepped our car. Ive had my share of painful car buying experiences, so it was refreshing to work with an intelligent, respectful and very helpful sales professional like Anthony Carlino. Anthony didnt waste my time, he asked the right questions and put together the deal with no hassles. My trade-in value and purchase price were actually revealed to me and not obscured in the financing. During previous purchases at other dealerships, the sales rep disappeared multiple times to confer with the GM in a secret room for 10-15 minutes at a time, only to find that the deal couldnt be done. With Anthony, the deal was reached and the GM approval took seconds on the speakerphone, no secret meetings. It was refreshing to find a sales person who listens, pays attention to the customers needs and provides a stress free and enjoyable car buying experience, not to mention the great snacks.

noteyza

Feb 9, 2012

I would like to extend a special thank you to your team in Westboro MA. It was delightful doing business at your Infinity dealership this past weekend. Anthony Carlino is a superb associate and I wanted you to hear about it. Anthony made my first Infinity FX35 buying experience a true pleasure. Being a woman, going into a dealership alone can be quite intimidating but I never felt pressure, it was just like discussing options with a friend. Anthony's knowledge of CARS, whether it was a BMW, Honda, Lexus or Infinity was Huge! Along with his ability of transferring of knowledge on Nav-bluetooth-phone etc!!! He was so helpful and he made my decision easier, without having to go up and down RT 9 and speak to all the different Sales associates. You have a gem in Anthony!! Being in Sales myself, I would want him on my team. Thank you for a great experience Anthony, and thank you Herb for having Anthony assisting customers!

Justin Bayles

Feb 3, 2012

My wife and I purchased a car for Anthony and the team at Herb Chambers in Westborough, Massachusetts. We found the car online and being from Southern Rhode Island I wanted to be able to workout a lot of the details out over the phone before committing to make the 2 hour drive. After speaking with Anthony (sales) and Clyde (Manager) we were able to settle on a fair trade price and purchases price of the car. So we made the skeptical drive to Herb Chambers. When we got there and the car was in great shape just as reported and the staff was friendly and accommodating. Anthony jumped into actions! We drove the new car, Clyde looked at our car (trade) and my wife and I waited from them to come back with "bad newsl." We were certain they would change the deal after we were there in person. Anthony and Clyde stood by their word and did everything they said they would do and more! Later in the week a Ned came down the Southern Rhode Island and took care of all the paperwork and registration with our DMV. He even dropped the new registration off at our house. When you pull into an Infiniti Dealership to buy a $11,000 used Nissan Xterra you are not a "money maker" for the dealership. At no time was my wife or myself treated with anything less than stellar A+ costumer service. Anthony let my daughter uses his personal Ipad for entertainment and so on. I really could not talk any higher of my experiences with the team at Herb Chambers. Its worth the drive and they are stand up guys... which is hard to find when buying a car.

trish

Jan 18, 2012

Our overall experience with the Westborough Infiniti dealership was very pleasant and stress free. As soon as we arrived , we were immediately greeted by salesperson Anthony Carlino. He was so pleasant and friendly and gave us soemtime to look around and then checked back with us. When we walked into the Infiniti show room we felt a warm welcome from Leah in the reception area. The decor is sleek and smooth but not cold or unfriendly. Anthony Carlino was extremely professional and confident. He seemed to know just what we needed. Jen and Clyde were also very helpful. The entire experience was pleasant and comfortable. Anthony was delightful to work with. We were undecided with model and color but Anthony drove us through the lot on that cold day to actually see the choices available. I would highly recommend this dealership to anyone and I love my new car!!!

begrace716

Jan 17, 2012

I purchased a GREAT pre-owned VW 2008 working with Eric and Clyde Brown at Herb Chambers Infiniti of Westborough. Clyde Brown is focused on the consumer and client service from the Car search process right through to delivery and future service needs. The car was in great condition, the sales team and sales management staff were informed, prepared , and very helpful with the entire process. In addition, Clyde Brown walked me through the best financing options providing enough detail that was relevant to me and my specific purchase. It was an easy and enjoyable experience. I will definitely purchase another car from this dealership , especially if your entire Sales management staff is as knowledgable, patient, effective and client service focused as Clyde Brown is! I have already referred people to this dealership!

defectivedetective01

Jan 8, 2012

The Infiniti Brand is a Primiere Automobile Brand & recognized as such within the industry. My experience at Herb Chambers was consistant with this product and significantly exceeded my expectation(s)in all areas. From Sales, to product offerings, resources, tools & service. The Staff at Herb Chambers Infiniti of Westboro were always Professional, worked diligently to provide the product(s), the value and ultimately the car buying experience I desired and frankly had hoped for. I am now a Herb Chambers Customer and look forward to receiving repeat and regular positive experiences like this one with each visit to the Franchaise. Paul

marin

Jan 8, 2012

Went there after dealing with sales manager about trading in my vehicle for an even swap for one on the lot. Gave manager pictures,vin# and complete description. Told me many times it was"totally reasonable.I told him I live an hour and a half away and do not want to waste my time if we are not in the ballpark. assured me it was"totally reasonable for an even swap.Mind you my car was in mint cond.one owner,low miles etc.Get to the dealer they see my trade in and agree it is in mint cond Then I test drive the car on the lot and it is filthy not even detailed- steering wheel was wheat colored but this was black from hand grime(this is a 2010 model),sales guy says oh it should have been cleaned I don't know why it was not done,Made me feel previous owner never took a bath! Car drove good,sales guy was great and helpfull car just needed a good cleaning,we get back and then they start telling me they need to get pricing.Mind you I bought my trade in car from herb chambers new and gave them all info days ahead of time.no homework done there! They then tell me there is a $14,000 gap! Are you kidding me! I made it clear what I was looking for well before I went there and was assured it was reasonable.I even offered $5K to make it happen as I was tired of the process and needed a bigger car for my family. Sorry- I was told "we need to get pricing from our other dealership" Then I had asked them to inspect my car before I got there and after all this nonsense and I am leaving they tell me it was not inspected because"my rear plate was not refelective enough" Are you kidding! Well a total loss of a Saturday and $45 of gas for another lesson in life. Great dealer if you have tons of cash and do not mind tossing it to them

jeggy26

Jan 6, 2012

I came in to look for a used car and was helped by Christian. Christian was very friendly and helpful. He listened to the criteria and budget I was looking to work with and showed me some very good options. He was knowledgeable in explaining my financing options and providing me what I felt was the best value for my purchase. I would definitely return when looking for another car.

morfalea

Jan 5, 2012

I have purchased a few cars in my life and this was by far my best experience yet! I have never owned an Infiniti before and I love it. Customer service was a pleasure and I would recommend them to everyone.

pmarzillo

Jan 5, 2012

Anthony did a great job in answering all questions, test driving the infiniti car choices we were considering, explaining all options and making the deal happen. This is our 4th. infiniti car purchased in 11 years (my wife has the FX 35 AWD and I have the G35SX). Each time we have traded our infiniti cars for an upgraded Infiniti model. Love infiniti cars - their driving experience can't be beat. Anthony was the best sales manager to work with in all our experences with Infiniti. You should make an ad featuring us as one of your best customers!

tserani

Jan 4, 2012

I was very impressed with Mr Bradley's consultive approach and industry expertise. I am thrilled with my new purchase and would highly recommend this dealership.

perez10

Jan 4, 2012

I had a great experience with christian he was very knowledgable of his products. Helped me out above and beyond than he was supposed to go I recommend him to anyone he makes the experience nice and smooth. Also gm was very respectful an felt at home.

jcouna

Jan 3, 2012

Had a great experience buying a car here. Got a good deal on a new Qx and honest and straight forward communicaitons from the team. Mainly dealt with Matt in Sales and Pat the GM but everyone was polite and professional through the entire process. Would definitely buy here again and reccomend them.

inclinefreak

Dec 31, 2011

Finance Manager Elizabeth Hook is not only a liar but also a thief. When doing the original finance paperwork for my wifes EX35 lease she outright lied and told my wife she would be penalized for not purchasing a service plan. Upon coming home and talking to me she called Ms. Hook back and explained she didn't want to purchase the service plan and was told she could just do the finance paperwork over again when she came in to pick up the car. Before delivery of the car, new finance paperwork was done that did not include the service plan.Of course Ms. Hook "accidently" submitted the wrong paperwork and the first monthly statement price included the service plan. After contacting Ms. Hook and Clyde Brown numerous times we were told it was all set and straightened out. The second statement was received and the payment is still the wrong amount!I understand a finance managers primary job is to make themselves and the dealership money but I never expected to be lied to and treated this badly at an Infiniti dealership.

Jeven

Nov 30, 2011

Everything about Westborough Infinity is amazing. The showroom is kept as polished as the cars lined up all over the gallery. Professional staff was there to assist me as soon as I arrived. The car I was interested in was right out front cleaned and ready for my inspection. I was the worst type of customer, on a tight schedule, and I already had a car I was planning on purchasing, but I'm really glad I made the trip out there. Andrew Smalley was able to get a great deal for me. He really made the whole car purchase easy, and I would definatly recommend him. He's knew exactly what I needed to get the price I wanted, and just flat out got me a deal I couldn't refuse. The financing department sweetened an already great deal with an awesome rate and exactly what I wanted for my monthly note. I've purchased 7 cars in my life & by far this was the best all around experience at a dealership. Herb Chambers for me from here on out.

shelbyrocks

Nov 2, 2011

I enjoyed my test drive, and the sales guy I met with. However the daily follow up emails were not to my liking -- 2 days after the test drive they sent an email "are you still interested" when I told them up front I was not buying immediately, that I had 5-6 other cars to look at and theirs was the first. I did like Matt, the sales guy, but it went down hill after we left the dealership.Then, they passed my information on to a Herb Chambers Lexus dealer since I mentioned I was interested in Lexus. The Lexux people sent an email inquiry, called my house, and cell numbers; and at no point was I asked if they could pass my info, and at no point did I give my permission.When I called HC Infiniti and spoke to the manager - his lack of people skills came through immediately. I was upset/annoyed, etc. He wanted to review their sales procedures with me -- I didn't care at that point. He then had the nerve to ask me if I was even interested in a new car. First off, that was irrelevant for that conversation. And YES, I am going to buy a new car, but not from any Herb Chambers dealership. Too bad HC! You lost my business.

JonE.

Oct 13, 2011

I visited several Infiniti dealers in the area. Herb Chambers Infiniti of Westborough stood out as the BEST Infiniti dealer for a number of reasons.1) Their showroom and service area is by far the most impressive I have ever seen of ANY dealership.2) Everyone there was friendly and knowledgeable.3) They worked hard and as a team to win our business from the beginning.4) The follow through after the sale was stellar.I would recommend you pay them a visit before you buy your next Infiniti. Well worth the trip.

Tom Hickey

Oct 10, 2011

Very pleasent car buying experience. Sunny was very patient with me as he showed me both new and certified preown options. I was treated with respect and provided with many options. I Test drove several different models both new and preowned before deciding on a Certified Pre Own. Sales process was very comfortable. Sunny listened to what I needed to make the deal acceptable and he worked with management to address each one of them.

Prells6

Oct 7, 2011

I can't even find words to describe the level of professionalism and sincerity that I have received from Westborough Infinity and it's staff. Buying a car is always a process and even when obstacles arise, you look to your salesman to work through them. I have purchased many cars in a few short years, and not one place or salesperson was as exceptional as Matt Rainha. I am in love with my new vehicle and will strongly recommend Infinity of Westborough to everyone in the market for a fantastic automobile.

lresnick

Oct 7, 2011

I have been driving for about 62 years. Over this time I have owned between 15 and 20 used and new automobiles.In the last 25 years they were purchased new, ranging from chevys, pontiacs, saabs, caddies,jags acuras and infiniti's.I am a very fussy car owner, expecting great, prompt,courteous service. During this time I often had very good service.MY recent visit to herb Chambers Infinity of Westborough (MA), required evaluations and analysis of a number of itemsexpected and/or anticipated on a high millage car that I intend to keep as second car and put a great number of additional mileson. My sport sedan, with all the bells and whistles runs so well, and handles so great that I will be using it for several more years. Repairs that were needed and parts that were ordered came in early the next day and the vehicle was ready soonerthan I had anticipated.Both Daniel Brouillard the service consultant and Dave Barry the service manager are outstanding in their ability to provide the best service I have received during my 62 years of owning and/or driving automobiles.

MarkParisi

Oct 4, 2011

I own two (2) Ininiti's, a M35X and G37X Coupe, the M35X was purchased at a competitors dealership and our experience was avergae at best. The G37X Coupe was recently purchased at Herb Chambers and our experience was exeptional. Our salesman Kevin Millar was extremely knowledgable and worked hard to make us feel like we were his most important customer. His attention to detail throughout the sales process was terrific. General Manager Pranav Gill also provided his personal attention to us during the process to insure that we were totally satisfied with our experience. Their personal efforts and attention made us customers. I look forward to having both of my cars serviced by their dealership in the future.

Scott Slavinskas

Oct 3, 2011

This dealership bends over backwards to accommmodate you the customer. Arrive late Friday afternoon to pick up my car. I was told that the registry part of the dealership closes at 5:00 PM. At 6:00 PM after I road tested my car they still offered to register the vehicle.They are genuine in kindness and very well mannered

152639

Oct 3, 2011

i recenlty leased a GX 37 from Herb Chambers of Westborough. Love the car and had a very positive experience with the sales team I worked with. Would definately recommend.

katnev

Oct 3, 2011

This was the best experience we have ever had purchasing a vehicle. We made the trip from the Hartford, CT area because this dealership was that great...so easy to deal with, straightforward and informative, and they let us do most of the work over the telephone. They were fair and helpful.

cmcataldo

Oct 2, 2011

Sunny Rao was our salesperson. He was extremely professional and courteous. We were very pleased with the service we received from him and would highly recommend him to our friends. Our daughter is an Inifiti owner and will most likely be purchasing her next vehicle from him. The car is great we love it.

swgrimm

Oct 1, 2011

Great customer service experience during the purchase of my CPO G37. Everyone was friendly and went the extra mile to get me out of there with my new vehicle that 1st day including running all the way to Boston from Westboro to pick it up.

joeallocca35

Sep 28, 2011

Christian was very knowledgeable when it came to the features of the FX35. He did a great job explaining the features and how to use them. I feel I got a great price on the vehicle I chose. Christian and I worked with the sales manager to ensure that I received a good trade in and a price that I was happy with. I will be back when I'm ready for another Infiniti.

cpog35buyer

Sep 28, 2011

Upon buying my certified pre-owned Infiniti I was helped by Ashley my salesperson, she was very helpful, friendly and courteous and helped me purchase a vehicle that fit within my budget. Also involved in helping in my purchase was Pat, the sales manager and Heather in the business office both were excellent. I would highly recommend Herb Chambers Infiniti and Ashley, Pat and Heather in particular.

msgfarb

Sep 27, 2011

Sunny was helpful, understanding, and agreeable. He made the process super easy and has been great in following up and answering any questions i've had. I'd recommend him and herb chambers to anyone.

a296339

Sep 27, 2011

I was apprehensive about the inconvenience of buying from an out-of-state dealer, but they made things easy and delivered the car to my office. They were very professional and were willing to negotiate and quickly agree on price. They also located the exact car I wanted quickly.

bearcec

Sep 27, 2011

Been very happy so far. The buying experience was very good. Dealer drove a similar car to my home (50+ miles away) to allow me to check that the car will easily support carrying my bikes inside the car.

bradforderice

Sep 26, 2011

Had my 2008 G37s brought in for an Oil change and some maintance work.At the same time, I had curbed my rimms a while back, and my car was a bit of a mess.I had this dealership perform all my warranty work, as well as perform some maintance and I had them detail the car, and I took advantage of an oppertunity to have my rimms sandblasted and redone.When I got my car back, it looked brand new. Daniel was actually unhappy with the Rim work and had it done a second time, which says alot about the dealership and the service rep. I also had the venture shield, that was peeling and asked that they just remove it since it didn't look good. Daniel acutally had venture shield replace all the parts that didn't look good at no expense to me.I would highly recommend Daniel, and I have had nothing but exception service from this dealership. They treat you like you are one of their most important customers, and the key to this whole review, is I bought the car at another dealership.I know where I will buy my next Infinit, and it will be at Herb Chambers Infiniti in westborough. I will have my cars serviced here from now on, as they were so much better then the very dealership I bought the car from.A+- Brad

Steve Dubin

Sep 26, 2011

Have not had car serviced yet so could not rate "quality of work", but was impressed by the efficiency of the sales process and the hospitality during it. Also impressed that salesman gave me his personal cell number, and when I had a question about vehicle operation late one evening I was able to call him to get it resolved. Not sure whether I got better than a "good" price, but then again, I'm not much of a haggler.

AnnMarie Bianco

Sep 26, 2011

I had an excellent experience working with Clyde Brown and his staff. They where all very professional, knowledgeable and extremely personable. Clyde has followed up with me to make sure I am 100 percent satisfied with the car and to see if I have any further questions or concerns about the vehicle. Overall the professionals at Herb Chambers and the car itself are excellent. I have referred several friends as well.

kblazarus

Sep 25, 2011

Had the best price and also got great friendly sales service. Everything was positive although the process could be streamlined to be a bit faster.

sammccoy

Sep 25, 2011

Ashleye did a great job working with me I never thought I would be able to purchase a new car but sheee worked with me until she was able find the right car for me price and style.

jennajulia

Sep 23, 2011

clyde is very knowledgeable about the different models and features. very easy to talk with about options and has a no-pressure sales approach which is greatly appreciated.

Lindberg

Sep 23, 2011

The service department was responsive, explained the service issues in detail, communicated with me during every step of the process and completed the work ahead of schedule. They made me feel comfortable during every step of the process. My experience will make me not only a satisfied customer, but a loyal one..

anacosmo

Sep 23, 2011

christian was very nice and very helpful..awesome..he knew his stuff thats all i have to say about him.. he also made sure that my mother was satisfied

throwaway2347985

Sep 23, 2011

If I could say one thing about shopping for my new Infiniti at Herb Chambers, it's that I got everything I wanted, and nothing I didn't. In more detail, I got:* A fantastic car (G25x), in tip-top shape when I drove it off the lot.* All the help I could have ever needed, from a charming, helpful, professional salesperson.* A buying process where they were able to meet me at a great price without making me feel uncomfortable or guilty.* Specialists who walked me through every step of the process (first-time buyer), explaining everything in great detail.Ask for Ashley; she's great.

mas15

Sep 23, 2011

Henry was great. It was extremely easy to get my new lease and they worked with my trade-in to make things go smoothly. Friendly service and they never kept me waiting.

G37fan

Sep 23, 2011

It's a great pleasure working with Ashley. She is very helpful in the price negotiation. We didn't haggle a lot. This is my best experience buying a new car (done 3 times before). Also Ashley is quick to respond to my questions and provides meaningful and helpful answers. I would defenitely recommend her to anyone looking to buy a new Infiniti.Of course the G37x is super. I love it!Tim

kevwajer

Sep 23, 2011

Both Ashley and Pranav were excellent to work with. Both worked with me to get the pricing and trade in amounts to meet my budget. It was pleasurable experience

rlf

Sep 22, 2011

Came in to get a test drive of a G37and got very courteous treatment by Mike in showing me the car and taking me for a test drive. He also quickly got an apprisal on my car and discussed the pricing for the new car with trade in.

MimiBoston

Sep 22, 2011

Even though I live on the "Auto Mile", I still drive from Norwood to Westborough to have my FX serviced. After many awful eperiences with other local Infiniti dealerships, I was recommended by a friend to try Herb Chambers Infiniti of Westborough. So I did, and boy was I glad I did. Even though there are other dealerships in my area that are closer I refuse to deal with the run around which I have often got at other dearlers. As a driver who has to service her car every 3 months I know that when I bring it to Westborough I am in and out with no problems or excuses. They are fast, knowledgeable, and reasonably priced.Carrie Hoffman who I often ask for when making my appointments is awesome, she always accommodates me. Upon my last visit I spoke with there GM Pranav Gill about possibly trading in my FX for the newer model. His knowledge and integrity of the Infiniti brand far surpassed any other sales person I have ever dealt. If you want impeccable service check out Infinti of Westborough.

begrace716

Sep 22, 2011

I had my car inspected , had the carfax run on my current car and discussed some leasing options and new cars. I have bought a car from Clyde previously and he is honest, patient, knowledgable , fair and determined to make the car search and buying experience a comfortable and valuable experience. He also follows up after the sale to ensure your car is serviced and is interested in a building a longer term relationship with the customer.A top shelf customer service manager!

quanhao

Sep 21, 2011

The experience of buying a car here is perfect, Andrew is such an excellent salesman, Profassional and warm-hearted. HB is definitely the best dealer in the world.

john4ma

Sep 21, 2011

I'm very "happy that the luck of the draw" dealt Mike. The process of getting into a new G37x was relaxed, comfortable and easy. He is what is missing from other dealerships. The cars open the door but you walk through because of assets like Mike Krajca. Above that my mum thought he was sweet and wished he was included with the car. Your lot and facility are clean and attractive and staff are curtious and alway professional. Great job!

Gregg Andonian

Sep 21, 2011

I found that Andrew was very attentive to my needs in regards to consistently ensuring that both my pricing expectations and validating that my trade-in value were realistic.The dealership/Andrew got me in/out in a timely manner while providing me with a conference room to hold various teleconferences which I had previously scheduled.It was a very relaxing and enjoyable experience which I would truly recommnend to others.

jim_leclaire

Sep 21, 2011

Fast, friendly and knowledgeable service. My service consultant was very helpful, answered all my questions and accommodated my time schedule.Overall superb service!Kind regards,Jim

heather978

Sep 20, 2011

I enjoyed working with Herb Chambers of Westboro because they were efficient and accomodating...I work full time and the only time I had to visit the showroom was in the evening with my whole family...they were happy to accomodate a time that worked for me and took great care of my husband and I as well as my children. I was really impressed with the short amount of time it took to switch the car over and get all the financing paperwork complete. Henry was very informative of the extra "stuff" i could/should purchase with the vehicle...I ended up purchasing the ding/dent wizzard and (not sure of the name) clear coat that goes on for protection.Kindest Regards, Heather McNamara

J.WillXi23

Sep 20, 2011

It was a pleasure working with Henry and Clyde as they took me through the process of buying a car. They were both very friendly, personable and professional throughout the whole experience. They provided great customer service and made sure I was more than happy throughout each step of the process. This was the best overall experience in my car buying history and I would definitely recommend this dealership and their team!!!!!.

comfortzones

Sep 20, 2011

Herb Chambers Infiniti of Westborough has been absolutely the best dealer and our EX35 has been the best vehicle of our lives (and we're in our 50s). Our EX has been with us for over a year now. This entire dealership from purchase with Anthony to service visits have been way more than satisfactory. 100% exceptional. We just completed one of our regular service intervals. Carrie and David in the Service Dept. went out of their way to provide a professional, friendly and accommodating luxury experience for us. Unless something very major happens, this dealership and brand will be ours for a long time to come. Very nice...and refreshing.

cindiw

Sep 20, 2011

Everyone was very friendly, knowledgeable about the cars they were selling, and helpful. I got a great deal on my new Infiniti FX35 and would recommend this dealership to my friends and family.

chris781

Sep 20, 2011

Excellent job of customer service on multiple visits. Allowed me to take the car I was interested in purchasing and bring home to discuss with spouse and family. Very "clean" negotiation on pricing as General Sales Manager got right to the point and was honest and transparent. Easy deal to do.

brandon1967

Sep 9, 2011

I came in with my son after my husband's exchange of e-mails with the internet sales manager(David Townsend) who told us he would give us a better trade in price for my Honda CRV.After several e-mailing exchanges David told my husband I could come in alone(my husband had to work)and he would make sure to give us a better deal than what we had been offered by another dealership. Being from Acton I was hesitant due to the long drive but he had reassured us he would give us a good deal. As I arrived, he shook my hand and introduced me to Ashley( a nice pleasant young woman) who had me test drive an infiniti G25. After about 1 hour and a half a manager showed up to tell me my Honda CRV 2010 was worth $15,000.00 which was not only way below our researched price but also not what had been promised to us. I told him that the internet sales manager had told my husband through e-mail that the trade in price of $20,500 previously offered by the other dealership was too conservative and he would offer us a better deal than that. The manager seemed surprised and he told he was not aware of the e-mails. I then asked him to print them so he could see it for himself. He looked, looked and then told me he couldn't find anything that said that. I had to read all the e-mails to point it out to him. At that point I realized the lack of communication between the management staff.He then said the best he could do was to give me $17,000 for my Honda but that was not what my husband and David Townsend had agreed.David Townsend was never visible during those negotiations.I left very disappointed and I am still waiting to hear back from David Towsend to understand how he can live with himself every single day with all the lies he tells people to just have them come in to the dealership so they can be manipulated. I guess he did his job for the day:He got me in. The rest fell in the hands of the sales department and the management. I would suggest you do your homework very closely before you go in. This dealership does not value your trade in and the internet sales people will promise you anything just to get you in the door.

jimpeck

Aug 18, 2011

Herb Chambers Infiniti of Westborough was a very good experience. The dealership is beautiful, the service department is terrific and the sales process was not high-pressure. If you're looking for an Infiniti, you should stop in to this dealership.

wrell79

Aug 11, 2011

Henry was exceptional in handling our transaction. He was very upfront and honest about pricing which made our experience hassle free. I would recommend this dealership for a car purchase and certainly ask for Henry!

wpmalone

Aug 7, 2011

My experience with Herb Chambers Infiniti was by far the best experience we had with a dealer in searching for a pre-owned vehicle. My salesman Matt Rainha was exceptionally helpful in selecting our new Infiniti. I would highly recommend this dealership and Matt specifically for anyone looking to purchase a vehicle.

MrKen

Aug 5, 2011

Excellent dealer... Everything about these guys was first class. No strong armed tactics or BS. They were up front and honest. This dealer really does put out 110 percent.

clairebowers

Aug 3, 2011

I highly recommend this dealership. Excellent customer service and quality work time and time again. Incredible staff who go out of their way to accommodate and cater to their customers. They have totally changed my perception of car dealers - in a very positive way.

acapoccia

Jul 30, 2011

I highly recommend this dealership. The GM Pranav and my salesman Matt were extremely friendly, helpful, patient, and informative. They made sure I was happy and all my needs were met. The process was smooth and quick and I have them to thank for making it stress-free. This was my first car purchase and it was a great experience!

pup55

Jul 27, 2011

Avoid this dealer and Dave the Service Manager at all costs. They have given me nothing but problems with my 2007 Infiniti G35x that needed a brand new engine at 62K and a major vibration issue that they won't look into anymore because they have already spent too much money on my vehicle. Dave has lied to me a number of times about loaner vehicles and said to Consumer Affairs that he wont look into car anymore due to the fact that i don't have the same brand tires that came on the car. Are you kidding me? So they are blaming my Yokohama tires for the issue when he told me that the tires aren't the issue. Lied directly to my face. Please be warned about this rude service manager. He will throw you for a loop just to save money. I will never buy another Infiniti again because of this dealership.

pbuckley

Jun 27, 2011

Anthony was great to deal with and he is a very knowledgeable and professional salesperson. My experience at this dealership was better than any I have had in the past.

Tcsn

Jun 24, 2011

I used the Consumer Reports "Build and Buy" program to request a price quote on a G37 AWD sedan and was contacted within 30 minutes by the dealership after submitting the request. When I went to the dealership I was introduced to Anthony Carlino, the sales rep, and he was excellent. I had never used this program before so I was expecting some glitches along the way, but there were none. Anthony honored the price that was quoted in the report and he had a no-pressure approach. When we test drove the car and when we went to pick it up, Anthony took the time to explain all of the features on the car. Everybody we met at the dealership was extremely nice and the facilities are beautiful. We got a great price on a great car, and this was easily the best car buying experience we have ever had.

cordad

Jun 21, 2011

An inquiry on the website, turned into John understanding what I wanted. I visited, test drove and purchased in a short period of time:)

jklmrider

Jun 10, 2011

No pressure, very knowledgeable! Appreciated that John asked us what was most important to us in a car. Impressed at entire experience. Would definitely recommend to friends and family.

lquinton

Jun 6, 2011

Our experience at Infiniti of Westborough was exceptional from start to finish. First of all, the presentation of vehicles on the lot and the overall polish of the property is very inviting. It wasn't long before we met John Cantlin, who was superb. John was beyond patient, and he made sure he knew what we wanted before he began educating us on our options. Basically, he listened, which is a skill that many car dealers surprisingly lack. Overall, John was the perfect combination of professional yet personal. Of course, it is also worth mentioning that he sold us a fantastic car at a fantastic price...with no negotiating whatsoever. I would recommend him and the dealership without reservation.

degnans

Jun 3, 2011

Our salesmen Matt was great from start to finish. He was helpful and patient as we searched for the right used car. He even came in on his day off to make sure that we were happy with the car and that it was detailed to our standards. We would highly recommend visiting Herb Chambers Infiniti of Westboro, and make sure that you ask for Matt Rainha, you will be happy you did!!!!!

cemset

May 31, 2011

We visited this Infinity dealership not really expecting that this was a car that we would end up buying - Anthony changed that! He was very friendly right from the beginning - even though he knew Infinity wasn't our first choice. He knew his product inside and out and wasn't overly aggressive with trying to sell us. When asked what number he could give us to make us choose Infinity without looking at other cars, we responded that it would have to be "something crazy." Well, they delivered "something crazy." We ended up with a car I am certain we will love for many years to come at an unbeatable price. Anthony was truly a pleasure to work with.

rbyrne

May 28, 2011

Matt is an excellent young sales guy - knowledgeable, sincere, friendly and very customer-oriented. He made the buying process simple and enjoyable. Matt seems to enjoy what he is doing and genuinely is a strong advocate of the Infiniti brand of cars.

Waltman

May 19, 2011

Anthony and Pat are two of the most professional Sales people I have ever dealt with. Having problems with another Dealer in getting what I wanted, Anthony came to the rescue. Literally made a deal in 10 minutes while I was driving. No fuss, no pressure gave me what I wanted,in fact had to delivery the car from one of their other Dealerships. Gave me an unbelievable price for a 2011 G37IPL. Only 400 hundred of these cars will be built. The atmosphere was laid back and everyone was very friendly. No pressure from F/I, no hidden fees, just straight up. I would recommend this Dealer and intend to do any further purchases with them in the future. You guys are awesome!!!!

xskylinedrive3x

May 19, 2011

I have purchased two vehicles at this dealership and had the pleasure of working with Anthony Carlino for both. He made my purchase experience easy and was very helpful with the entire process. At no point was I pressured into making any decision I didn't feel comfortable with. Anthony worked closely and efficiently to make my purchase easy and affordable. I will be going back to this dealership for my third vehicle.

brice9887

Apr 17, 2011

I would highly recommend Herb Chambers Infiniti and Anthony Carlino. I had been looking for a new vehicle for months and when I finally decided on a pre-owned vehicle, it happened to be at Herb Chambers in Westborough. They made my car buying experience efficient and enjoyable. Not to mention, that they delivered the car to my work after the registration was completed (I am located in Fairfield County Connecticut). My experience at Herb Chambers Infiniti was straight-forward, professional, and courteous. I hope to have the pleasure of purchasing my next vehicle with them.

SJR 1950

Apr 15, 2011

The service department is outstanding and exceptionally managed by Dave Berry. I can't say enough positive things about Jeremy Martin, the service advisor I usually work with. jeremy is personable, knowledgeable, and addresses our concerns in a thorough and professional manner. Although Ryan Sugar is relatively new, he appears to have been trained well by Dave and Jeremy and should be a good addition to the Service Department.

Steveh1

Apr 14, 2011

My wife and I were looking for a luxury used car and went to a number of dealerships.Anthony Carlino worked with us to get the best vehicle.He made the experience very enjoyable and worked to get us the best deal.I would recommend this dealership and Anthiny Carlino to everyone as the person to contact.It was a great experienceSteve and Deb

jdbogd

Apr 13, 2011

Overall, a great car purchasing experience. I was shopping at another local dealer in Connecticut for a G37x, but didn't think I was getting the best deal. I called Anthony, and he was able to locate a car I wanted and provide me an estimate for my trade in over the phone. Both his price on the new G37x and my trade in were much better than my local dealer option and better than edmunds.com true market value. I also received a separate phone call from the General sales manager, Pat, assuring me they would not change the price once they actually looked at my trade-in. I drove over an hour and a half to see Anthony and Pat and they delivered everything they committed to without any hesitation. I had some very specific requests on how I wanted the car delivered, and Anthony followed through on every single one exactly. The folks at this dealership are very proud of being part of the Herb Chambers family, and I'd definitely return to buy another car here.

misslyss07

Apr 11, 2011

Anthony was extremely helpful and friendly. Very attentive to all of my needs. Always made himself readily available and very prompt in returning calls and answering questions. Made a very memorable experience. Would definitely reccomend Anthony and Herb Chambers to friends and family.

Tealv85

Apr 9, 2011

The overall experience of shopping for my new vehicle was extremely wonderful and I have been recommending this dealership to all my friends and family. The staff here are very professional and they care about every aspect of yours about the car you are buying, which I did not see at other dealerships. The general manager, Pranav was also very helpful in the experience and the sales person was informative during the test drive, and was able to answer any additional question. This was the best experience in buying a car I have ever had. I am very satisfied with my new Infiniti!

RickM

Apr 8, 2011

Anthony Carlino was the best! I've never had such a pleasant car buying experience. He made it very easy, even being from Rhode Island. They went above and beyond in making it a smooth transaction, buy taking my car to RI DMV then driving it to my house. Anthony coordinated on his day off. I would highly recommend Anthony and Herb Chambers Infinity. I'll see them in a few years for my next car.

Raza0748

Apr 3, 2011

I did not want to go to Westboro to purchase my car. But they came in with an even better price than expected. I also got a much higher price on my trade in than another dealer had given me.Pat and Ryan were extremely patient with my inexperience and were very helpful. The best part was that Ryan delivered the car to my home so I didn't have to go back to them.

efwils

Apr 1, 2011

I just purchased a 2011 G37X -- I live in CT and had done my research in my state close to home and with a dealer I had purchased another infititi through before. They were useless. I drove an hour away to MA in order to get the car I wanted at the price I could afford -- Herb Chambers in Westborough --- I dealt with the best from the start. First their Internet support ---exellent, thorough and extremely responsive. Secondly, Anthony Carlino - white glove service all the way. The payment I was quoted in Hartford, CT was almost double what I'm paying at Herb Chambers --- they took the time to work with me and treated me like a customer should be treated. I will never go back to Harte again. They treated me like I was a bother more than a customer. Didn't even try to come up with other options in order to make a sals --- While I had to drive a little further to Westborough - I am simply thrilled with my new car experience.

Stephen B

Apr 1, 2011

I was very impressed with my experience at Herb Chambers Infinity of Westborough this week. I stopped in on Monday to start looking at the product, which I researched online, and was introduced to Anthony and his assistant Kyle. I am a person that will not commit to buying a vehicle on my visit to a Dealership. But soon after driving the; EX35, G37X, and the G25X I had discovered that the EX35 was a great fit for me. Anthony did not pressure me into buying the vehicle because he sensed I was not ready yet. He offered me a great trade on my vehicle and a great price on the new EX35. I decided to put a deposit on the vehicle and return within 2 days for my final answer, all with no pressure from Anthony. I stopped in on Tuesday and did all the paperwork to pick up the vehicle on Wednesday. When I arrived on Wednesday I drove the vehicle again with Kyle, who was also great, and I realized there were a couple of options that I ultimately wanted. Anthony had no problem "unwinding" the deal for me, and we started looking for the correct vehicle. Anthony found the vehicle at Herb Chambers in Boston. We did the paperwork for that vehicle and I picked it up last night. I not only had a positive experience, purchasing the vehicle, I actually had a great time. Oh, by the way, I am so glad I decided to get the up-graded version of the EX35 it looks great!!

bdaitch

Mar 26, 2011

I walked in with my wife to look at pre-owned cars. Anthony Carlino greeted us at the door and proceeded to ask questions to understand our situation and interests. He was very knowledgable about the various models, clearly explained the Herb Chambers pricing policies, and helped us understand all our options. The facility was very clean and the people were all professional and friendly. I would highly recommend Herb Chambers as a dearship and Anthony as a sales person.

morlandor

Mar 21, 2011

We were very happy with the service provided by Scott our salesperson at this dealership. We came all the way from Everett unsure of what kind of service we were going to get and to our surprise we left very pleased with the service. Scott is very kind,helpful, and friendly he explained very well everything we needed to know about the QX56 we purchased. The test drive was great. The overall experience was awesome and I would recommend this dealership to my friends and family.

mdesantis

Mar 19, 2011

My lease was soon to be up on a Mercury Milan and my husband and I took a Saturday to just go looking around - Mercury - Honda, etc. Just as we were about to pass Infiniti, he pulled into the lot. I waited in the car figuring he would be back in a few minutes. He came and got me to look at the Infiniti G25. I absolutely fell in love with it. Our salesperson, Ryan Hachey asked if I wanted to take it for a test drive. I did and loved it! He ran the numbers and the lease payment was very affordable. Ryan was a great person to deal with. I picked up the car today and also met Ryan's manager. I forgot his name, but he was extremely friendly and I would return to this dealership in a heartbeat!

cjt1975

Mar 16, 2011

I went to Herb Chambers Westborough where I purchased the fx35 I was driving. After walking around for 15 minutes and not being asked if I needed help I was upset and leaving. That's when I met the sales manger Pat Bradley. After apologizing to me for not being helped and making sure I knew my business was important to them we sat down to talk about the m37x I was interested in. Within 10 minutes he told me what they could do. I called the next day and told him what I was offered by another dealership. Pat told me to come down and they would beat that deal. When I got there Pat brought me to Anthony Carlino and told me he would be taking care of me and that he would treat me right. He wasn't lying. Anthony couldn't have made it any easier for me. He brought me in his office and was very professional but made me feel as though we knew each other for years. He was very thorough and explained everything he was doing and made sure I understood why. He helped make what started out to be a bad experience into a great one. Because of Anthony and Pat I will defiently be back.

kjdesroches

Mar 15, 2011

Everyone at this dealership worked with us in a very friendly, professional way. They worked very hard to meet our needs about trying to get us into a new vehicle but the reason we traveled from CT to Herb Chambers was to purchase a certified pre owned.I thank everyone we worked with.

Kim Cooper

Mar 15, 2011

Very comfortable and smooth process transitioning out of old lease into a new one.This is my 4th Infiniti and this was by far one of the most proffessional experiences I had in leasing a new car. What I was looking for was what I got. Truly satisfied looking forward to doing business in the future!

Tharr915

Mar 13, 2011

We went in to just "look". Anthony approached us outside and was very accomodating and not the least bit "pushy". He was professional and extremely hospitable. I would highly recommend Anthony, and will definitely go back to him for our next Infinity purchase.

kgirvan8

Mar 11, 2011

I was referred to this dealership and Anthony Carlino, specifically, and i could not be more happy with the service. I have horrible credit and needed my father to co-sign. Anthony made this experience as smooth as possible and showed that he really cared about me and not just making a sale. Because of the friendliness and ease of this purchase my father will be going to Anthony for his next vehicle and we will both be sending people his way.

aladovasio

Mar 11, 2011

I just leased my second car from this dealership with in the last four months! The primary reason for me coming back is the service I have received from John Cantlin. He is knowledgeable about the cars and is extremely friendly and trustworthy. I highly recommend working with this dealer, and specifically, with John.

sanjaypat

Mar 11, 2011

My sales experience with them was very good.No pressure, pretty quick negotiation.Our sales person, Anthony Carlino, was very professional, knowledgeable and provided excellent information.Other people that helped us provided all the little details and convenience that made purchasing the vehicle an excellent experience.

darenh

Mar 8, 2011

The ovarall expeireince at Herb chambers was great!!! I got the car I really wanted at a very competitive price. My dealer Anthony M Carlino was a real pleasure to do buisness with, professional all the way. In the future I plan on returning to Herb Chambers in Westborough to purchase my next vehicle, but in the mean time I;m gona have fun with my new g-35!!! THANX!!!

dttmei

Mar 7, 2011

John was helpful in providing a test drive and knowledgeble about the products.I was undecided between a M35X and a G37X Coupe.He was patient and courteous. He must have spent two hours with me.Offered a very acceptable trade-in value for my 08 Acura RL and a good price for the G37X.I was able to wait for the service department to prep the new G37X the same afternoon.John was very helpful and I would recommend him to anyone interested in an Infiniti.

timgregoire

Mar 1, 2011

The dealership and individuals working in it are very easy to work with. The staff is very quick with returning phone calls, emails, ect. Worked with me extensively to find the exact car I was looking for. Would definitely recommend to anyone looking to buy a new or used Infinity vehicle.

Tommy97

Mar 1, 2011

John was great to work with. His professionalism & patience allowed my wife and I to take our time and look at different vehicles. He answered all of our questions which made us comfortable in making our decision to go with the EX35. I would recommend this dealership and John to my friends and family.

slypete

Feb 28, 2011

Herb Chambers built this beautiful new Infiniti dealership on Rte 9 in Westborough and filled it with exceptional employees!!! Working with Anthony and his assistant Kyle proved to be a great experience. The managers (Pat, Chris, and Pranav) at this dealership are not afraid to put together an aggressive deal.

bubaah

Feb 28, 2011

When I walked into the dealership I was very nervous, but immediately Anthony Carlino approached me and made me feel at ease. He asked if I wanted a coffee, I replied "yes". I felt comfortable immediately after we met. I had an idea of what I wanted to pay for the vehicle and he was able to accomodate those numbers. Anthony is a true professional in every sense of the word. It was such a great experience, I even sent another prospect for him to take care of. I am indebted to his integrity, character and true professional nature. I will not buy a car anyone else in the future.

madmen189

Feb 28, 2011

Herb Chambers Infiniti was a great dealership to deal with. Our sales representative John was extremely informative and helpful. Even though we didn't buy a car that day, I'm pretty sure when me and my wife are ready, we will be going to visit herb chambers for our purchase.

dingleberry

Feb 28, 2011

I made it clear when I walked in that price was going to be a important part of my decision making process. The manager Clyde Brown was able to get me the price I was comfortable with. After the sale Anthony Carlino was very helpful in taking me through the cars features and even noticed a ding in the car at delivery and made sure it was fixed.

bevans

Feb 28, 2011

John Cantlin was very straight forward, friendly, and honest. It was well appreciated. Made the car purchasing experience very easy. The sales manager and other staff were helpful also. Even the few issues I had was handled professionally and in a prompt manner.

Kev8917

Feb 28, 2011

I had shopped around to various dealers and found Herb Chambers to have the best prices and my salesman John Cantlin definitely gave the best service. From the moment I walked into the showroom I was treated very well. I would highly recommend John and Herb Chambers.

amasry

Feb 28, 2011

John went out of his way to make sure I got the best rate, the best car that fits my need and with taking care of the lease vechile I was returning.I had many obstacles associated with my older lease and John spent several days making sure that it would be taken care of without any issues. He also went to my place of work and while I was working procured registration for my new Infinty.

mac02453

Feb 28, 2011

All I can say is WOW, Great dealer great service and great salesman.. This is the second car we( My Wife and I) have gotten from this dealer and used the same salesman( Would not use anyone else). A few months ago my wife was just looking for a G37X Sedan we walk in an was greatly right away" Just a hello how are you?" I no pressure attitude was perfect as we where just looking.. 2 hrs later she had her car. :) We where both blown away with the honesty and NO pressure sales approach. ( usually do not have that a car dealer).. John was fantastic with dealing and delivering the car to my wife, When it came time for me to get a car I called John and we work something out and I got my car from him also.. Now my sister is looking at the new G25X and needless to say John will have another customer.. I would recommend this dealer and this salesman to everyone I know.. Best dealer experience we/I have ever had. :) Thank you John Cantlin..

karenhalloran

Feb 22, 2011

I loved the experience I had at Herb Chambers Infiniti. Anthony is a very easy person to work with and made me feel comftable the hole time.I am starting to raise my 2 girl on my own, and it has been a rocky start. Meeting with Anthony was the best expiernce for me, I could not have done this with out him. I know I will be returning to him the next time, and anyone else who is looking for ta new vehicle must see him. Thank You Anthony for for being so paitent and helping me along the way.

brianorock

Feb 19, 2011

Anthony Carlino and the rest of the staff at Herb Chambers Infiniti of Westborough were extremely helpful and informative. I was able to test drive every model under consideration; even Anthony's own personal car. I was allowed to take a car home for the afternoon so that my wife could get familiar the model and decide if she liked it. The finance process for seamless and easy. Most importantly the dealership was respectful; especially Anthony who was sensitive to a couple of personal commitments that I had and rushed a few things to get me out of there fast and exactly when I needed to be somewhere else. I didn't get the sense that I was being sold a car; more that I was being introduced to a new car buying or ownership experience. It was very similar to the difference between staying at a Ritz-Carlton versus a Motel 6. Personalized service and everything you need. It also goes without saying that they make a quality product.

jmeciak

Feb 13, 2011

I must be honest in that we had not intention of getting a vehicle from Herb Chambers Infiniti due to a past bad experience. Out interntion was to go there to get a price on the 2011 QX56 and use that at another dealership. However things changed for us right from the beginning of our experience. We were welcomed as we walked in the door and taken care of right away. This was nice but still did not change our minds about out intentions until we met our Salesman Anthony Carlino. He was extremly nice, helpful and straight forward. He was excellent at customer service and he made us realize in our own minds that the dealership had completely turned itself around from when they first opened. The dealership did their part with the pricing as they came in at a great price. We are now very happy that we went to Herb Chambers Infiniti that we were taken care of by Anthony Carlino and of course with our 2011 QX56!!!!

ElissaRusso

Feb 12, 2011

Mr. Carlino helped me with every aspect of leasing a new fx. From the minute I stepped foot into his office he made me feel comfortable with every choice I was making. Explaining everything as we went thru the process. Being a 25 year old female this went a long way. He is up front, honest and never sugar coated anything. I highly recommend going to see Mr.Carlino for any and all your puchasing and/or leasing needs. I can say I will be a lifetime customer.

wwmm

Feb 11, 2011

So far, I have enjoyed my experience with this dealership. Stopped in on a Sunday to look at a Certified Pre Owned G35x. Andrew Smalley was the sales rep and we went for a test drive. Andrew was both professional and helpful. Sales Manager on duty was also involved in the deal and we all worked to make it happen.Since the sale, Andrew has been attentive with follow-up and in helping me learn about the vehicle. Service department has been helpful as well.I'd recommend this dealership to anyone interested in an Infiniti.

debbiedls

Feb 9, 2011

What an experience !!! After leasing over 10 vehicles (my last three with Acura), I had so much fun in having Anthony Carlino at Herb Chambers Infiniti serve me. Not only is the G37 a great car...Anthony made the entire experience inspiring! He especially took the time in helping me learn about the vehicle from the safety & security features, to the premium navigation system to the key exterior features and the extra features that are simply outstanding in the interior. This car exceeded my expectations and will for a long time. I am really inspired by the way the car drove and handled in the deep snow and ice that I was asked to drive upon. It ripped right through like driving through soft butter. This car has guts! I can't wait to take it for a long drive.I never thought I would be compelled to look at another brand of car ... my oldest son encouraged me to check out the Infiniti before getting another Acura. As soon as I walked into the showroom, I felt at home, the sales management supported my requirements and they made it SO EASY TO DO BUSINESS WITH. Anthony listened to me! Anthony worked a value-to-value deal with me. It was a great day!Thank you Anthony! Keep inspiring others!Way to Be !!!Debbie

DeeKar

Feb 9, 2011

We recently purchased a used QX56 from this dealership. Although initially, we had to wait some time before anyone in the dealership acknowledged our presence, once we had met Anthony the process was pretty flawless. We feel that we got what we wanted for a reasonable price. Anthony was great, he went over all the options in the car in detail. We do not have possession of the car as yet since it needed some work done, but i feel confident that based on our overall experience with him, that he will fully meet our expectations. We will definitely be going to him again for our future car purchases.

kjwheel

Feb 6, 2011

I recently purchased a new G37 from Herb Chambers Infiniti, the customer service was excellent and the transaction was completed very quickly. Originally I was unsure on options and trim levels but Anthony Carlino clearly explained each and I feel that I received the vehicle that fit me best. At first I was unsure about use of the on board navigation and electronics, however he was able to easily explain the system in a way that made me feel immediately more comfortable with the car. I'm very happy with my buying experience and am confident this is where I will buy my next car. I would strongly recommend Herb Chambers and Anthony Carlino to my family and friends.

runner01606

Feb 5, 2011

I purchsed a slightly used 2008 Infiniti G37s Coupe on January 4th, 2011. The sales person I dealt with was Sunny Rao. Sunny was extremely professional, and very helpful in locating the EXACT car I was looking for. Sunny has an extremely friendly personality, and made sure I was satisfied with the process each step of the way.At purchase, the car was missing its spare tire and jack, with that said, Sunny followed up with me every few days to update me on the progress, and as promised I received the spare tire, and jack prior to the end of Jaunary.I would recommend Herb Chambers Infiniti of Westboro to anyone who ask, especially Sunny Rao.Rob Kasprzak

phubley

Feb 1, 2011

I went to Herb Chambers without any referral. I was very interested in the Infinity G37 convertible. John was friendly and turned out we had some personal connections. He performed in a professional manner and addressed the concerns I had. They were able to find the car I wanted and at a reasonable price. I actuqally got more car than I expected. I do plan on buying my next Infinity, as I love this car.Dr. Paul Hubley

djayash

Feb 1, 2011

I had recently purchased a 2011 G37X from this dealer and am very pleased I did business with them. I had been to a couple of dealers before them, but these guys are the best. They offered me a very good deal that I could not resist and they made sure I walked out happy. I have purchased many cars before this and have been to many dealers, but my shopping experience was never so pleasing. Special thanks to Mr. Rao and Mr. Bradley for helping me make my purchase.

ellenm1206

Jan 28, 2011

The minute my father and I walked into Herb Chambers Infiniti of Westborough we knew we had walked into the right dealership to test drive and ultimately lease a G37x Sedan. We were greeted by the General Sales Manager Pat Bradley who paired us up with a sales consultant named Andrew Smalley. Andrew walked us through the benefits of the G37 over competitor automobiles, showed all the features of the G37 and then took us for a test drive. I was well prepared to drive a first-class automobile!From there, Andrew asked a series of questions to establish a time line for buying the vehicle, our concerns with the current vehicles we owned (a 1994 J30 Infiniti and a leased 2008 Honda Accord with some body damage), and with the help of Pat Bradley we were sold on leasing the G37 and selling both the J30 and the Honda Accord to him, alleviating the issue of what to do with those automobiles. The next day we signed a lease agreement and the following day picked up a 2011 G37x.Andrew Smalley is the most conscientious sales consultant I have worked with in buying or leasing a car. At each stage of the transaction, from the test drive to driving the automobile off the lot, Andrew explained what needed to be done and he did most of the work making our part in leasing the G37x a breeze.I highly recommend using Herb Chambers Infiniti of Westborough and when you walk in the door ask the receptionist to page Andrew Smalley to make your visit a pleasurable one.

jalpink78

Jan 27, 2011

I had a wonderful experience at Infiniti of Westborough. Not only did Andrew help me find the Car I wanted, but Anthony helped expedite the process very quickly, Al Brown went above and beyond in the Fincance department to help Anthony get me the best deal possible, and I was extremely impressed by everyone's friendlines and professionalism. I have leased several cars, and have never had such an outstanding experience at a dealership. It was worth the drive from Newton! I love my new car, and would definitely recommend this dealership to anyone else looking for an Infiniti. Thanks so much!!

the_charming84

Jan 26, 2011

I really recommend anybody want to buy an infiniti to deal with Miss Priya Sherring , because she is very friendly, respectful and helpful lady. She will do her best to give you the best price.Really she is the best employee.Also, the manager was very good and friendly man

JohnEX35

Jan 26, 2011

I made my first visit to Herb Chambers to look at a 2011 EX35 as a possible replacement for a 2006 FX. I got a good vibe from the place as I was immediately welcomed and quickly assisted by Priya. The dealership had a model on the lot equipped exactly as I wanted it, and I was able to test drive that vehicle. I hadn't really planned to make a deal that day, I was just going to look, but the process of meeting with the sales manager, going over the offer and taking care of the paperwork was so easy and so fast that I decided to go ahead. Everyone I met was unfailingly helpful and friendly. I never felt any pressure to make a deal, but I feel like they hit the right balance of making me feel like they wanted to do business with me and were eager to have me as a customer. When I returned the next day to pick up the car, it was spotlessly clean in their delivery area and ready to drive off. Priya went over the features of the car with me, programmed the system to recognize my Bluetooth phone, etc. All in all, the process was about as easy and hassle-free as I could imagine. Follow-up by the dealership has been excellent; I have had several phone calls and letters making sure I was happy with the car and with my experience. When you're dealing with cars in this price class, I think you should feel like your business is valuable, and I definitely got that impression at Herb Chambers.

reno34

Jan 25, 2011

Priya was very helpful in showing me the car I was interested in. She was able to arrainge for a test drive within a short time after I visited the dealership. She was able to explain the qualities of the vehicle and of its rivals. She was also quite pleasant and friendly without putting too much pressure on me.

JohnV8

Jan 25, 2011

I was driving past Herb Chambers Infiniti of Westborough and decided to stop in to see what they had for pre-owned G35X's. I had been walking around for only a few minutes when John came out and introduced himself. I have had many bad car buying experiences in the past and was just waiting for the pressure and typical car sales atmosphere. After discussing what I was looking for out in the parking lot with John I had the sense that something was different. It was! There was no pressure, only friendly, courteous employees. I had no intention on purchasing a vehicle that day and I didn't want to feel like I had to. They had a number of certified pre-owned cars right in the price range I was looking for and I will definitely be returning when the time is right. I have always loved the Infiniti brand and even though I have yet to purchase from Herb Chambers Infiniti, I most definitely will be because of the no-hassle, pressure-free time I spent there.

david diamond

Jan 25, 2011

I got a great price on a new Infiniti G37XS. The sticker price was beyond my budget but I took advantage of an internet deal and it brought it to an affordable range.The deal was made easily and without the hassles you get when you buy a car. The saleperson, James Douglass was pleasant and knowlegible and offered good service in delivering the vehicle.I love my Infiniti. It is the best car I have ever owned

tmassarotti

Jan 25, 2011

Thank you for making the car-buying experience a pleasant one! Henry was terrific. Like most people, I dread the car-buying experience as I find it stressful, frustrating and, quite honestly, deceitful. In this case, the process was surprisingly easy and I think all parties were satisfied.

catchflyers

Jan 25, 2011

Mr. Cantlin went out of his way to make us feel at home and comfortable in purchasing our vehicle. His professionalism and courtesy was the reason we decided to do business with Herb Chambers Infiniti of Westborough. I will recommend this dealership.

fadua

Jan 24, 2011

I had a great experience w/ them. Andrew Smalley was professional and very frendly.I felt confortable and positive about my purchase & could not beleave when I closed the deal with the price I was looking for & went back home w/ my new Ex that same night. Outstanding costomer service!

ferniebarrett

Jan 24, 2011

I would not hesitate to recommend this dealership to my friends and family. Everybody worked very hard to get me what I wanted. Andrew was very helpful and friendly. He made sure I was satisfied. He also was great at following up on things that needed to get done and making sure that I was happy. Thanks Andrew your were awesome!

Chocobirdie

Jan 24, 2011

Pryiah was a pleasure to work with. She has only been working at this dealership for a few months. She did not have answers to all my questions about m35x but did not hesitate to ask others. I am sure she will be a successful car salesperson with more product knowledge which comes with time. I was not happy with the first set of numbers presented to me so it was elevated to management. I am sorry to say that we could not come to an agreement on price. I love my 2007 m35x and hope to have another one someday.

mpresut

Jan 24, 2011

Priya Sherring has been a delight to work with. The entire team at Herb Chambers Infiniti of Westoborough have been extremely kind and helpful. I would not hesitate to recommend this dealership to my friends and family. Exverybody worked very hard to get me what I wanted.

osburn

Jan 24, 2011

Far exceeds any car sales experience I have ever had. Exemplifies what Customer Service is all about. The determination of James to help me find the exact car I was looking for was really appreciated. He did all the work and I did not have to go to anyother dealer. Well done!

ToeRayMe

Jan 24, 2011

Sales and service from the dealership was a phenomenal experience. Best car buying I have ever experienced. Knowledgable, friendly and courteous. Definitely would recommend this salesperson (Henry Rodriguez), Service Department staff and dealership to anyone wishing to own and service a great vehicle.

rvaibhav

Jan 24, 2011

It was great working with this team. Purchase was smooth and price was lowered to my satisfaction. Also every task was completed right on time and Sales rep was friendly.I highly recommend this dealer to all who wish to purchase Infiniti new cars. Infiniti cars are much better than other cars and this delaer is best among them.

Jboogie87

Jan 24, 2011

I came into the dealership looking for information, so often in the past while dealing with salesmen it was all push but with no substance. John had all the answers and insights that helped me to find the automobile that was right for me. Thank you John!

Businessguru

Jan 24, 2011

I did not as of yet buy a car from here but if I were to say so, I would most definately come back to this dealership to purchase just from the customer service that I got alone from this young man. He was more than friendly and not too pushy. That is what I look for when purchashing a new vehicle. Thank you John, if you get to see this, and I will definately be sending family and friends your way when I know they are in search of a new vehicle.

Kegonhinds1

Jan 23, 2011

I recently visited herb chambers infinity of westborough for insight on their vehicles for my next quality investment vehicle, John cantlin was the associate that helped me thoroughly with all my questions. Even though I didn't intend on purchasing a car right away, he took the time to help me find a car that's perfect for myself and the purpose of it. I will deffinatley recommend this dealership to anyone whose in the market for a quality purchase.

TonyDe

Jan 23, 2011

I recently purchased 2 vehicles (2010 FX50 & G37 vert)from Herb Chambers Infiniti in Westboro. The sales associate I worked with was John Cantlin. I found him to be very well versed with the Infiniti product line. John took the time to understand what I was looking for in each vehicle and made sure all of my many questions were answered. I would highly recommend this dealership if you are looking for an Infiniti.

trophypilot

Jan 23, 2011

All in all, it was a great experience buying a car from Herb Chambers. I previously had dreaded walking into a car dealership, having experienced the games and high pressure tactics used by other dealers. John Cantlin listened, was very honest and professional, followed through with his appointments and promises, and made the transaction stress free. I must also say that everyone there was a pleasure to deal with. If they keep up the great service, I find no reason to buy another car from anyone else. Regard, Gary Smith

DAveo

Jan 23, 2011

I went for service and James got me to upgrade and I am very happy with my new m37x. James was very persistent and got me the price I wanted to pay for the new car. The sales manager also got involved and helped close the sale. The test drive that James insisted on closed the deal.

rmazaika

Jan 23, 2011

It was a very good experience. I had an FX 35 previous and it was time for a new car. After some research I ended up choosing the EX35. Before I went into the dealer I used TrueCar.com to get the price ahead of time. It made the entire experience very easy. I was completely done in about 90 minutes. You can bet I will be using TrueCar and Herb Chambers again!

ross.mandy4

Jan 22, 2011

My husband and I went to Herb Chambers Infiniti to test drive a G25x and to compare lease prices. We were met at the door by Anthony Carlino, whose friendly, professional demeanor put us imediately at ease. The test drive experience was very comfortable and informative. Anthony's enthusiasm for the car's features was apparent and he really took the time to teach us about the car. As educators, we both appreciated his manner...fun, knowledgeable, respectful, and not pressured. We left feeling we had been given a fair deal and that he had gone out of his way to make our experience the best possible. The showroom and waiting area ammenities are great. We were glad not to have to deal with the typical car buying tactics. This experience willlead us to do business with Herb Chambers in the future and to recommend Herb Chambers to friends and relatives.

manudargan

Jan 22, 2011

Andrew was very knowledgeable and friendly and made the car buying experience a pleasure. He provided unsurpassed pre-sales and post-sales service. The price of the car was great. I will strongly recommend this dealership for purchasing your new car

kmsmith

Jan 10, 2011

I am very disappointed with the service and how I was treated at Herb Chamber's Infiniti in Westborough, MA. I purchased a brand new 2009 G37x coupe in February 2010. When I went to pick the car up from the dealership it took them several hours to bring the car out of their garage. Delivery shouldn't take that long. It was getting dark outside when the car finally came out. Initially the car looked great. After about a week or so I noticed an odd scratch/imperfection on the driver's side door. It is the same size and shape as the square sponges that are supposed to protect the car. It appeared someone at Herb Chambers took the sponge off using a razor blade or straight edge and damaged the paint. I took the car to an Infiniti dealership closer to me, Devan Infiniti in Fairfield, CT. Several people, including Kevin J. Hyland, the general manager looked at the car and said that they were certain that the area had been previously touched up. The touch up job was done quite poorly. This means Herb Chambers sold me a car in which they knew had been damaged and did not fix it correctly. I tried to discuss the situation with my salesperson, Henry Rodriquez but he refused to answer my calls or respond to emails.

stevems22

Jan 7, 2011

I chose to go through Herb Chambers / Anthony because my father had recently purchased an Infiniti at the same location with Anthony and was very satisfied with the process. Previous to going to Anthony, the other sales people I dealt with did not seem to be 100% honest and straight-shooting. Anthony is a positive, energetic, and proactive professional. I told him what I wanted and he presented it to me without any B.S. and I left feeling great about my purchase. Anthony and Herb Chambers just may be the combo I choose when purchasing or reccomending a vehicle.

rob.s

Dec 20, 2010

My experience at Infiniti of Westborough was great. They have a brand new showroom and something they like to call the bubble to display your new vehicle on delivery day. The pricing is very competitive and I feel I got a great deal. Before delivery of my vehicle Anthony was always available to answer any of my questions and concerns. When I received my vehicle he spent the time to go over the entire vehicle and explain all of the major features. You can tell he does his homework. The service department is also very helpful and courteous.

srcurran15

Dec 20, 2010

Anthony becomes your friend as soon as you step foot into the dealership. Calm, cool, patient, and ready to answer any degree of question whether it being a 'rookie' kind of or tough question. He will give you the answer with no embelishment and will show you where the answer comes from. I went in there knowing nothing about buying a car and left with my first purchase of my life. I didnt feel cheated once, never. Anthony has the word 'car' is his name for God sake. Anthony Carlino is the man to see at Herb Chambers.

SJR 1950

Dec 13, 2010

Enjoyed working with Anthony and Michael - very professional and very thorough in providing me with information on the dealership and the automobile. My experience with this dealership was outstanding. I can see why they are so successful. They are class personified! Anthony and Michael are excellent representatives for this dealership!

nsaint

Dec 7, 2010

I have purchased many vehicles over the years and have seen all the tricks or tactics. I was pleasantly surprised by the professional demeanor and no pressure sales approach. I usually dress down when buying a car because it tells you a lot about how people size the customer up. It also allows me to peruse the showroom without a ton of distractions - again, because of all the previous experiences. In this case I enjoyed the fact that I was not judged by my appearance, was given room to look and when needed, had my questions answered promptly. There wasn't a great deal of "time-wasting" pressure tactics.I ended up purchasing an FX-35 - loaded and felt I received a very good price and the experience was enjoyable.Unfortunately, my experience with a competitor (Wagner Audi) was not so nice, but I'll post another review for that.Great job Herb Chambers.BTW: I purchased a G35x from Herb Chambers several years ago (Boston) and had a similar experience, which is why I came back. It does matter!

wizard6307

Nov 23, 2010

I recommend Anthony, he was a good sales consultant. He was not pushy, and seemed to know instintively what I wanted. He was patient giving a good demo,despite the fact that I had a cell call for 10 minutes I could not refuse.The prices at the dealership for used are reasonable.Other than a couple minor details in the initial servicing, I am happy. The overall dealership is very professional. In my first maintenance service last week, two accessories I purchased malfunctioned and they replaced them without question.

Ceighmy

Nov 17, 2010

Today was probably a "once in a lifetime" experience for me. I just returned home (driving 80 miles) to CT from MA with my new 2011 Infiniti G37x Limited Edition. I spent a good part of my day with Anthony Carlino, my sales consultant. He is the best. He has amazing patience and was a wonderful instructor to me. I left Herb Chambers Infiniti dealership of Westborough, MA extremely confident about everything I needed to know about my new car --- Anthony Carlino did that! Let me tell you a little about myself. I am a recent widow (and grandmother). I had never bought a car. My husband always bought cars for me, the last being a 2008 G35x Infiniti. You hear all these horror stories about car dealers -- Anthony is the total opposite of that concept; he is friendly, trustworthy and professional. He made me feel completely comfortable with my new car. Herb Chambers Infiniti and Anthony went out of their way. They delivered the car to me in CT. My insurance co. caused a problem (it was really the DMV of CT that were unreasonable) and Anthony had to return to CT to switch cars with me to make sure I was safe. A few days later, he delivered my car to me again. Is that service above and beyond or what !!?? I was so pleased with Anthony that I told him I would see him the next time I bought a car. Would definitely return to Herb Chambers Infiniti and Anthony.

Mobes17

Nov 3, 2010

My wife and I were in the early stages of looking for a car and I just happened to send an email requesting a quote for a new Infiniti FX35. Matthew Lewis responded they had a car with everything we were looking for but it was a new 2010 not 11. He gave me a quote over the phone which was an incredible price based on the research I had done. My wife and I went down that afternoon. We were met by Anthony Carlino who would be our sales consultant throughout the process. I as a lot of people do have preconceived notions of what a car salesman will be but Anthony Carlino could not have further from that stereotype. There was no high pressure sales tactics, he couldn't have more friendly. He walked us throughout the entire dealership giving us the grand tour which was a nice touch. I felt all of our questions were answered by someone who really took pride in what he did and it showed. We never really intended on walking out with a new car but the way we were treated by Anthony went a long way to sealing the deal and the two of us drove home in our new car. I would highly recommend Herb Chambers Infiniti and Anthony Carlino to anyone looking for a new car

daveymac97

Oct 31, 2010

I purchased a 2011 Infiniti G37x. My decision to purchase an Infiniti was based on information I gathered from Consumer Report. Anthony Carlino made it as quick and easy as you can. I appreciated his honesty and openess, as well as his committment to make the process as hassle free as possible.

g37x2010

Oct 20, 2010

I recently purchased a new 2010 G37x coupe from Herb Chambers Infiniti of Westborough, and I have to say that this dealership is top notch. I worked with a salesperson named John Cantlin and he was thorough, and very proffesional. He was able to get me the price I wanted and the car I wanted and I was in and out in a little over an hour and a half. This dealership is setting the standard for Herb Chambers stores and is setting the bar very high for their competitors. If you are considering a new luxury vehicle, do your self a favor and stop by Herb Chambers Infiniti Westborough and ask for John Cantlin and he will make sure you are complelty satisifed with your purchase. Also both Pranav Gill (General Manager) and Pat Bradley (Sales Manager) stepped in to make sure paper work was correct and were a pleasure to work with. I am driving my dream car, and I am glad I purchased it from Herb Chambers Infiniti of Westborough.

pr1227

Oct 19, 2010

I purchased a 2010 Infiniti EX AWD Journey from Anthony last week. This is the second new EX I've purchased from him in the last year. I knew the exact car I wanted and we did both transactions over the phone. Anthony gave me an amazing price and fast efficient service. I would recommend Infiniti, Herb Chambers and Anthony Carlino to anybody looking for a terrific vehicle, outstanding and friendly service and a terrific price.I would add that when I did research for the EX last year I spoke to someone at pretty much every Infiniti dealer in the NH, MA, RI and CT. Anthony was the most helpful, friendly and fair by a long shot. It's probably also worth adding that he was very respectful to me as a female shopper. I think auto salesmen can be a bit patronizing with women customers sometimes and I really appreciated working someone who treated me as an intelligent, well informed consumer and gave me outstanding service and no nonsense.

fishjr

Oct 17, 2010

Just purchased my first Infiniti here and was very pleased with the experience. The sales crew, general manager, and the finance manager were all great, helpful and friendly. Anthony Carlino was our sales representative and was a pleasure to work with. He was interested finding the right vehicle that met our desired criteria. He covered every aspect what Herb Chambers Infiniti had to offer and took the time to meet all of our expectations.We had been looking at Mercedes Benz Certified Pre-owned even vistited Herb Hhambers Mercedes Benz of Natick where we had just test driven a nice E350 4 Matic that had a bit more milage than we were looking for but super clean and was proced right. Anthony provided us an option that was also prioed right but also had really low miles. The vehicle had not yet been through CPO certification and needed a few things for us to change our mind. We wanted some time to think it over and Anthony provided a great option for us to secure car until it had completed CPO certification and if we were not happy with the car when completed then the deposit could be transfered to secure the Benz at the other Herb Chambers dealer. We were very impressed with the flexability and passsion that we saw in Anthony and others at the dealership. We expect that we will be back for another vehicle down the road.Anthony understands how to make it happen !!!

bzehr

Sep 29, 2010

Purchased my first Infiniti here and was very pleased with the experience. The sales crew, general manager, and the finance manager were all great, helpful and friendly. They were very interested in puttin me in the car I wanted at the price I expected...and we made it happen.I plan on buying many more cars there.

lauries

Sep 28, 2010

I came in not knowing if I was going to buy an Infiniti or a Volvo C70. Obviously the Volvo was more affordable. Justin worked a price with me and I left. He followed up with an email and a phone call. A week later he sent me a flyer on a special he was having. I did not buy the vehicle on special but he was able to meet me at a price I could live with for a similar vehicle. I bought it Friday night, I was in and out with the paperwork in less than an hour and he delivered it to my house Monday night.I always believed in service, as it is the way I run my business. Justin proved that service is still important to Herb Chambers Infiniti.

Donnie2010

Sep 25, 2010

Justin Desjardins (Sales) was a pleasure to work with. His service was excellent and get's straight As in my book. Andrew Wheeler (internet sales) stayed in touch for almost 9 months before I was ready to walk into the dealership. Mr. Gill (GM) put a great deal together for the car I wanted with a great price. Mike Fuller (Finance) did all the paperwork and was a pleasure to deal with as well. A few days later I received a call from Joe Brownstein (Customer Service Manager) to insure that I was satisfied and to thank me for my business..nice follow through. I felt that my business was appreciated. Very happy with the experience. A great dealership with a great team of people.

bengaltiger1956

Sep 25, 2010

All my concerns were handled promplly and profetionaly.I traveled from Western Massachusetts because Herb Chambers Infiniti has the best prices and service which i got to experience first hand. I was originaly atracted because Herb Chambers 3 Day money back guarantee / 30 day exchange policy that gave me comfort that if I had any issues they would be taken care of.No dealer has this exclusive guarantee in Western Massachusetts. Thanks Herb Chambers Infiniti of Westborough.

tscanlon

Sep 24, 2010

Chris was very knowlegeable and courteous. There was absoutely no high pressure. All the options were explained to me in detail.I test drove the vehicle of my choice without delay.GM met me as I left and told me to call him with any questions. I would recommend dealer to anyone.

chgas1

Sep 24, 2010

We needed to add a third vehicle and began looking in the spring. We identified several cars after doing considerable research. The FX 35 was at the top of the list from the beginning. We connected with Herb Chambers through TrueCar.com and found that they had the best price of all the dealerships in the New England region. Our initial contact was with Andrew Wheeler who is the internet manager. Over the next six months we had several conversations as we got closer to making a decision. Andrew was consistantly professional, friendly, and supportive. He was never pushy. The dealership had the color and options that we decided that we wanted and we got close to the price that we could afford in our last phone converstion with Andrew and another manager Jess. The next day I drove up unaanounced from my home in Connecticut. Andrew and Jess were not there that morning so I was helped by Anthony Carlino. Anthony was tremendous. Not only was he knowledgeable but he was clearly passionate about helping his customers find the right car at a price that they can afford. He was able to read all the notes that Andrew kept of all our conversations so he knew exactly where we were in our decision process. From that point he explained and more importantly listened. Then he went to work to help us get the car that we wanted. He was more of advocate than a salesman. He shepharded the whole process and anxiously made sure that all the details were executed flawlessly. Finally my car was delivered to me in Connecticut my Joe Brownstein, the customer service manager. He was another true professional and genuinely kind and sincere gentleman. He delivered the car and made sure I got the car registered without a hitch at the dreaded DMV.If you want a great vehicle at a great price and deal with honest professionals then go visit Herb Chambers.

mchi

Sep 23, 2010

I had a very pleasant experience shopping for a new car at the Herb Chambers Infiniti at Westboro. Anthony Carlino, the sales rep, exhibited great passion and knowledge about the car I was buying (G37x). He would make anyone at ease in the show room, I'll bet. He tried to help every step of the way making the sale process as less painful as one could possibly imagine. Very friendly and most importantly very honest. He said (and did, too) that he'd look straight at ones eyes and tell the person all the truth about the cars he's selling. With Infiniti, of course, this may be easy to do because it is possibly the most reliable performance sedan in the market. But still he openly expressed the short comings of the car and wanted to voice up to the manufacture for improvement. For example, the G37x doesn't have a fold down back seats like the Audi and BMW. He acknowledged that and has made recommendations to Infiniti to correct that in the future models. Not every sales person does that. Most would just argue the cars he's selling are superior to others. With Anthony, he lets the facts speak for themselves.The G37x is awesome: powerful, great handling, excellent brakes, good safety features and records, all-wheel drive, etc. It's got it all. I am very pleased with the vehicle. The trim is slim and low and sporty. The premium package pretty much has everything an average person could wish for for a performance sedan. Everyone in the showroom was friendly. They'd greet you with a smile every time when you cross path. That makes you feel good and at home. Why would you not give them the business?The one thing I wish they'd do but didn't was to provide a complimentary lunch. The sales process took a little longer than normal because the car with the features I wanted was not available. By the time I went thru the last document was well over 2pm, and I was hungry. Though there were munches in the vending machine, I'd rather have something more substantial. Perhaps this something Mr. Chambers could do in the future, that if a deal is agreed during lunch hour, order a lunch box for the customer. This $20 will make a lot of returning customers.Maurice Chi

H654381

Sep 19, 2010

I purchased a great car for a great price. The sales people at the dealership were very professional. They knew their cars both inside and out. I did my homework and knew a lot about the car and they were still able to educate me on a few features. It was a pleasure doing business with them.

sndshane

Sep 16, 2010

My wife and I live in Eastern Connecticut and had been looking at new Infinitis at a dealership in Hartford. They treated us ok on our visit, but they had a limited selection of 2010 G37s and did not have the color combination we were looking for in stock. We did some research on-line and saw that the Herb Chambers dealer about 50 miles away from our home had what we were looking for. Upon arrival at the dealership we were greeted by Anthony Carlino and made to feel extremely welcome. He immediately showed us around the bright clean showroom pointing out the restrooms, where to get coffee and water, and where the TV was in case we wanted to check in on the Pats. Everyone at the dealership was extremely professional and truly concerned about our comfort and needs.He then sat and listened to us for a few minutes as we told him about the purpose of our visit. It was nice to have a car salesmen listen to your needs and then try to find the best option for you, and not necessarily for the dealership. He politely asked if he could provide us with a thorough walk through of the car , features, options, etc. He spent a good 15-20 minutes going through the car in the showroom. We then took a ride in the car he drives and he showed us all of the features in action. The overall process took almost two hours as we were able to ask any and all questions, try things out and have all of our concerns addressed. NOT the typical what do I have to do to put you in this car today.Throughout the negotiation process we were treated with respect and ended up making what I consider a very fair deal. They took care of all of the registration and paper work in Connecticut and would even deliver the car to my doorstep 50 miles away if I wanted them too.Overall a great experience buying a great car and well worth the drive from Connecticut

nanlanglois

Sep 12, 2010

My purpose for visiting Herb Chambers Infiniti of Westborugh was to test drive an Infiniti sedan. At the end of the day I left with a 2010 G37x! The experience was a study in great customer service - from the greeting by the receptionist to the final handshake with Anthony Carlino. The facility is beautiful and spotless - yes, even the service area. Anthony is extremely knowledgeable, professional and personable and very good at what he does - no wonder all the awards. This was a very unique experience for me and I would definitely recommend this dealership to anyone interested in a new or previously-owned vehicle. And I would absolutely tell people to ask for Anthony!

Shana

Sep 11, 2010

James did everything to get me in the car I wanted. He was responsive and professional. At first, the sales manager would not budge, so I left. Only to find that James had been working on getting me the deal I wanted. He promised me he would continue to work on the numbers and he did. I will be happy to recommend anyone to James to purchase an Infiniti....

jimmy531

Sep 11, 2010

Thank you for all the assistance you have provided us.I appreciate the information and time you have given, as well as your great customer service. Your expertise and help have been valuable during this process.we will definitely recommend friend and family to do business with Herb Chamber Infiniti of Westborough, MA. Again, thank you so much. I sincerely appreciate all the help and time.

bvanlaarhoven

Sep 10, 2010

Herb Chambers has the most impressive service area I have ever seen. That being said, I was confused that the service representative named Ashley Shannon who processed my car for its 36K service kept asking me, "Who are you?" or "Is your name Cindy?". Now if the place was real busy I would say, cut Ashley some slack but there was only one other person in the Service Waiting Area at 10:00 AM and she was of a another gender. I called before I arrived to pick-up my G37X and once again she did not remember who I was and then handed me the keys to another persons Infiniti. She said she was tied and I let it slide, but it was very strange situation. She actually was a nice person, but a little mixed up.The dealership gave me a Enterprise Rental Car which I thought was great seeing where I originally was just going to get my oil changed, but elected to get my 36K service at 26K (All the Infiniti loaner cars were already out with other customers). I had to wait for 20-minutes to get picked up by Enterprise Rental and it took 30-minutes to process the rental contract, but hey getting a loaner car is still a great deal.The price was higher than I was originally quoted and the cashier told me, "Well that's the price it says on the paper" and I reviewed it and it seemed labor was added to the standard service and that drove up the price (I guess). In the end it was 6:30 PM and I needed to get to another appointment so I paid the bill.The work the dealership performed was well done and the car was washed and vacuumed when I picked it up. I normally have a better service check-in experience at Herb Chambers Infiniti and today was just an off day for the staff. The main thing is the car was brought in for service work and that was performed properly. Overall I would recommend the service at the dealership.After DealerRater Post:I was called by the GM of Herb Chambers Infiniti of Westborough named, Pranav Gill. He was very apologetic about the issues with my visit. He informed me that he had corrected the double billing on my Mass Inspection Sticker and provided me with a discount for the service cost. I informed him that I had positive experiences most of the time and that this particular visit was a little less than I had come to expect from his dealership. I thought he should be aware of the issues, so they could make corrections. Obviously, Pranav Gill and Herb Chambers cares about their reputation and the level of service provided. A sign of a well managed dealership. I did edit my ratings to a higher value as a result of the corrective actions taken to correct the issues.

Bill Feigen

Sep 9, 2010

The Sales Consultant, Justin Desjardins was extremely knowledgeable about the performance of the G35x Infiniti. He accompanied me on a test drive on both the highway and local streets. Justin reviewed all the specific buttons and switches on this high performance vehicle. He showed a high level of patience with me; since I usually do not make a decision to buy a car on the same day. The General Sales Manager, Pat and Finance Manager, Mike were very helpful in offering me the various finance options. I traveled from Ct. to Ma. on a Thursday; called Justin on a Friday; and picked up the car on Saturday morning. Justin was able to successfuly make the purchase of a car a happy experience.

markferullo

Sep 9, 2010

Justin was a treat to deal with when we bought a used card for my son to go back to college. He was patient, understanding, fair and had fantastic follow up. This was a 45 minute drive to get to the dealership and this fact was not overlooked by Justin. Great service !!

maryk318

Sep 7, 2010

Henry was an awesome salesman, we ended up leaving the same day that we purchased a new G37 convertable. The whole process of buying the new car went smoothly even the trade-in. Henry had patients with Bob, who had a stroke and sometimes says the wrong words. Henry is a great people person and deserves a raise

kenros

Sep 5, 2010

I was very impressed with Herb Chambers Infiniti in Westborough and particularly with Anthony Carlino. I was treated extremely fairly by Anthony and the Herb Chambers staff without the high pressure sales technique. I originally purchased a 2010 G37X and I felt that I was treated with the utmost respect and courtesy by Mr. Carlino, particularly when discussing the price of the vehicle and the value of my trade-in. Anthony listened attentively to my point of view as to the value of the trade-in and the research I had done. Anthony was very helpful in going through the vehicle with me and helping me connect my phone and going over other aspects of the vehicle. Although the G37x is a beautiful vehicle, after a day or so, I decided for personal reasons that I actually preferred the larger M37x. I went back to Herb Chambers Infinti and spoke to Anthony about changing to the M37x. Anthony was instrumental in my being able to swap the G37 for the M37 which I attribute to his professionalism and sincere care and appreciation for his customers. I felt that Anthony had my best interest in mind while working with me. I appreciated his honesty in explaining to me the effect of switching vehicles and the amount of time that he spent with me. Anthony was available to answer all my questions and I was particularly impressed that Anthony went the extra mile to help me switch to the other vehicle. I was treated very fairly regarding the price of the new vehicle even though I had originally purchased a different one and I attribute this largely to Anthony's input and his desire to treat his customers fairly.

austvold

Sep 4, 2010

I was in the market for a used Infiniti M35X and had been shopping them compared to a BMW 5 and 7 series. I compared prices and looked at 15-20 cars prior to purchasing. I found a competitively priced 2008 M35X here, but decided the timing of the purchase wasn't right for us, and decided to wait. The sales associate I was working with stayed in touch with me, asked me what kind of communication I preferred - I responded that an occasional email wouild be great, and to let me know if he saw any vehicles that matched my criteria. Honestly, I thought I would be nagged, but was pleasantly surprised to find that I was NOT! Chris was persistent, but not bothersome. A trade came in to the dealership on a Friday for a white/tan interior 2010 M35X with low mileage - exactly what I was looking for. Chris emailed me on Saturday morning, I stopped by to see the car on Saturday night, and came back to the dealer and bought the car on Sunday afternoon. The process couldn't have been simpler. The negotiations on price were straightforward and uncomplicated. I got what I believe to be a fair price and reasonable value for my trade. I also decided after careful consideration to purchase my used car from a dealer vs. an independent used car company. I found the extended warranty options to be fantastic, extending to 6 years from initial date of service or 100,000 miles - while the prices at independent dealers were slightly better, the peace of mind for me was worth the extra price (I'm estimating between 1-4% higher. As of writing this, I would buy another car from them. I love my new (pre-owned) M35X, it's everything I thought it would be.

PatrickR

Sep 3, 2010

I bought a new Infiniti G37 at Herb Chambers Infiniti of Westborough. Anthony Carlino and the rest of the staff were a great pleasure to work with. I was treated with respect by everyone I met.Anthony worked very hard to find the exterior/interior color combination that suited me. He understood what I was looking for and made the effort to find a car that I would be happy with (unlike salesmen at some dealerships who will try to push a specific car on the customer). There were no high pressure sales tactics that have driven me out of many other showrooms and sales offices. Anthony showed his knowledge by answering all of my questions.What impressed me most was the time that Anthony spent with me after the sale had been made. He showed me additional features, helped me set up the bluetooth and went on one final test drive to fill the gas tank and make sure everything was running smoothly. He offered to meet again at my convenience go over additional questions.Thank you Anthony, Pat, Michael and the rest of the staff. This was my best car buying/shopping experience. If I meet anyone looking for an Infiniti, I will be sending them your way.

clairebowers

Aug 31, 2010

The experience I had this week at the Infiniti dealership in Westboro has set a new standard for what I expect when purchasing and servicing a car. The entire staff, and in particular Anthony Carlino, were professional, courteous and an absolute pleasure to do business with. This was the first time in a car dealership that I was treated like a potential customer should be treated. I never felt rushed or pressured, or that I wasn't taken seriously and every person I dealt with was friendly, helpful and had time for all my questions (there were many!). As a single woman I dreaded visiting any car dealership - I expected chauvinism, condescension and that "here's the mirror for doing your makeup" attitude. I was very pleasantly surprised. There were other options for me, but I chose to buy from Anthony and Herb Chambers because I trust that I will continue to receive this level of service for many years to come.

tzivia47

Aug 28, 2010

We were very impressed with this dealership.All of our contacts with the peoplethere were positive.Everyone onsite was friendly and very helpful.The showroom wasvery impressive as well.Our initial contacts via telephone and email with Matt Lewis were very organized and helpful.Our salesman,Anthony Carlino, was a true professional and very knowledgeable about theproduct line.He was very thorough and spent quite a bit of time going over the features of the G37x with us.It is no wonder he has earned so many sales awards.We have met many car salesmen over the years and he has to be one of the best wehave dealt with.Overall, we were happy with the pricing and look forward to enjoying our newInfiniti.

erndog5800

Aug 8, 2010

This was the smoothest car purchase I've ever experienced. I was originally interested in a G37 coupe but after a test drive and chatting with Anthony, it made more sense for us to get the sedan. Anthony was very courteous and professional, and followed up on more than one occasion to check on us and answer miscellaneous questions after the sale. Even when we picked up the car, Anthony sat in the car with us for an hour to show us how to use all of the bells and whistles. I'm extremely happy with the G37x we purchased and can't stop smiling when I drive it!

BCamyre

Aug 5, 2010

From the moment I pulled up, Anthony was right there to work with me and make sure I had the best possible experience. He was exceptional to work with. He made the entire process of finding a used car very easy and painless. I was in there one day and we couldn't find what I was looking for. They called me back when they had something and I was back in there in a few days and they did everything they could to make sure I was in the car that I wanted. I cannot say enough good things about how Anthony took care of me. I will be recommending Herb Chambers Infinti in Westboro to anyone looking for a new or used Infiniti.

jamnash13

Jul 20, 2010

Great experience. Chris Herget was knowledgeable and friendly. The sales process went quikly and painlessly. I received the car I wanted for the price I wanted to pay. I have purchased cars from Herb Chambers previously and each experience has gone smoothly.

thompsond

Jul 19, 2010

I have been contemplating purchasing an Infiniti G37X for some time. I have been driving the earlier version G35X since 2005. I did some research and I had a pretty good idea what the dealer cost was. I requested offers from area dealers through the internet and Herb Chambers Infiniti of Westborough quoted the lowest price.Working with new car salesmen has never been one of my favorite things to do. From the moment I arrived at the dealership and met Anthony it was a very positive experience. He was very patient and spent a bit of time showing me many of the available cars. The test drive pretty much sold me on the car. Throughout the entire process I did not feel pressured in any way to buy but Anthony was very professional allowing me to make my decision.Overall, I would highly recommend Anthony if you are interested in buying a new Infiniti. He is very knowledgeable and professional. Even though I live far from the dealership I will certainly consider buying again from Anthony.

lwood

Jul 16, 2010

I have been looking for the perfect used car for me for about six months. I had used the internet for all of my information. I had just a couple of must haves. It had to be a Jeep with heated seats at a price I could afford. When I found the Jeep online it had everything I wanted, now I just needed it to fit my budget. I was very nervous about going alone and dealing with everything.I drove the hour to Westborough, dealt with Route 9 traffic, then realized there was more then one Herb Chambers dealership and had no idea where I was suppose to go. I pulled into the beautiful Infiniti dealer and walked into the door and all of a sudden life got a lot easier. I was greeted by the friendly face of Anthony Carlino. I showed him a picture of the Jeep I had found online and he took it from there. He gave me a tour of the building(what a beautiful and efficient dealership)talked about and explained everything in detail. They even give loaner cars if I ever had a problem with my Jeep. I tried out the Jeep and it was perfect and he made the numbers work. From the time I walked in the door till I walked out with my new car was less than 4 hours. Wow! They took care of everything! I felt that I was treated with respect even though I was buying a used Jeep at an Infinite dealership. I am in the service industry and good service means a lot to me. What a wonderful experience and I highly recommend Anthony and the people at Herb Chambers of Westborough.

rem1606

Jul 16, 2010

I had an Infinity FX35 which I loved. However, the seat glider broke and I was upset to learn how expensive it was to fix. I was not happy with Infinity products. My husband wrote to Infinity to explain my problem. Infinity immediately responded and fixed it for free!!! I was so impressed by their courtesy and service that my husband and I BOTH bought cars from Anthony Carlino at Herb Chambers Infinity in Westboro, MA. I bought a new 2011 M37X and my husband bought a 2008 M35X. We both LOVE our cars. Anthony has done an outstanding job throughout the process of purchase and service to our vehicles. He has been beyond excellent in courtesy, reliability, and professionalism!

bfromma

Jul 15, 2010

Update: Repair is now complete. Dealer had to adjust contract one week after signing.Apparently the residual I was given was incorrect and another fee was added accidentally. I can see one mistake but 2? Update: Had some loaner car issues and a repair issue. Again, mistakes happen and after finding out about how long people in their positions it makes sense. Long story short after dealing with service mgr, customer service mgr, and general mgr and a few others, problems were resolved and was treated in a very courteous manner. Sales is very knowledgable and everyone is friendly but too many mistakes happened which affected my overall experience. I hope the dealership file this one under "lessons learned".

Joe02

Jul 7, 2010

I had originally written a poor review for this dealership because of some issues that I had with getting everything I completed on the car. About 10 minutes after writing the review the GM Pranav called me directly. He made sure that all of my complaints were handled both swiftly and completely. The car was brought back into the shop the very next morning and they were extremely friendly and had a loaner vehicle ready. The next day we picked up the car and everything that Dan and Pranav promised was completed and the car looked great. I will return to this dealership again in the future for both service, and another purchase.

tink13

Jun 28, 2010

The best experience I had when buying a car. They know there stuff and always willing to go the extra mile. If you are looking for a new or used car this is the dealer ship to go to. I can gurantee you will leave one satisfied customer. I was very pleased with my purchase

Karen Sheely

Jun 26, 2010

This was our first visit to Herb Chambers. Anthony Carlino greeted my husband and I. He answered questions we had about the Infinity G37, showed us the showroom model, allowed us to test drive and answered many more questions. We were very pleased with Anthony and his knowledge that we bought one. He was excellent. I'm also impressed with how easy Anthony and the staff made the whole process go. To sum this up, my husband and I will highly recommend Anthony Carlino and the Herb Chambers Dealership to our friends and family. I can guarantee you that we will return in the future.

dman12354

Jun 21, 2010

I was referred to Herb Chambers Infiniti of Westborough by a friend who said they are the best dealership to do business with, and my friend could not have been more right. Pranav, their GM, personally introduced himself to me when I came in and offered to help me in any way he could. He introduced me to John Cantlin, Sales Rep, who assisted me from there.I have visited a number of other dealerships and I can absolutely say that John is BY FAR the best salesperson I have worked with. I went into the dealership convinced that I wanted the G37S, which is the most expensive of the G trims (which any salesperson on commission would be thrilled about). Instead, John pointed me to the less expensive, but more practical, G37X all wheel drive version. John put my best interest before a bigger commission check, which few salespeople would do.When it came time to negotiate the terms of the lease, John was very upfront and easy to work with from the start. He didn't play any "car salesman games", but instead assisted me in getting the best deal I possibly could. I left the dealership that day confident that John helped me get a great deal.When it came time to pick up my car two days later, John went above and beyond in arranging all the insurance/registration logistics. I made one call to my insurance company in the morning to let them John would be calling and he handled the rest perfectly in a matter of just a few hours.Overall, I could not say enough about my experience with Herb Chambers Infiniti of Westborough, Pranav Gill, and John Cantlin. I highly recommend this dealership to anyone in the market for a new Infiniti!

haroldo.melo

Jun 21, 2010

Costumer Service:Great costumer service, very nice and pleasant from the moment i got into the dealership to moment I left. From the receptionist to Chris (the expert salesman) to Stu the Financing genius.Quality of Work:I also gave it 5 stars. They are all very professional people and take their job very seriously.Friendliness:i literally could not walk more than a few feet without someone offering their help or just asking how we were doing. Of course I don't mean this in a bad way. It was just enough for you to feel free to walk around the showroom without having anyone on your back 100% of the time and yet you always had someone 5 seconds way to answer any questions you had at anytime! Just the right measure!My overall experience as you can see was great. Happy with the people I talked with. Chris was "THE MAN"! I am going to say something to all of you reading this review: I got in there and honestly I thought an Infiniti EX-35 was way beyond my budget. I am happy Chris proved me wrong. Honestly if your like me, talk to Chris he will find the right car for the right price for you! I bought an used car and that is usually a limiting factor in the sense that most of the times you can't really choose a whole lot. But at Herb Chambers Infiniti of Westboro and with Chris I'm happy! I bought this car with a couple of missing things that even after the deal was closed they made an extra effort to get them for me at no extra cost (a couple of really nice carpets and the car manual). The price as I said earlier... was totaly worth it. The car is amazing!! Let me repeat; I didn't think I could afford an Infiniti but.... thanks Chris!Haroldo Melo M.D.

punkyice

Jun 19, 2010

I have bought several trucks from this dealer and have not been disappointed. great job for a newbe! very friendly and informative would definatily deal with him again. followed up nicely and made sure i was happy and comfortable with my new beast.i love my new QX56!!!

dtawse

Jun 18, 2010

Mr. Molina was extremely knowledgable and courteous to work with on the exploration of which car to consider purchasing; particularly since we hadn't made a definite decision on the type of car we wanted when we came there. He helped us narrow down our focus taking into consideration all of our needs and wants without pressure. Great 'big picture' salesman--I would recommend him to friends!

Caponera

Jun 14, 2010

After having the most horrendous exerience in securing my Porsche from Herb Chambers, I swore I would never go back and have not for the Porsche. BUT - havng just purchased an Infiniti from Anthony Carlino, my wife and I had a fantastic experience both from a customer service perspective as well as the professionalism of Anthony and his team, including Bradley the saleman Anthony is training. Their attitude and ability to listen truly made us want to buy a car from them, which we did. Thanks for the great experience.Dave CaponeraMamie Wytrwal

renaissance_buck

Jun 7, 2010

I went to the dealership during the memorial weekend to check out a 2009 Mazda CX-9. Like the car and put a $500 dollar deposit. A day later I went to a Mazda dealership and found that with the incentives and rebates, it works better for me to get a new one instead. Even though I changed my mind after putting down $500 deposit, I was able to get the deposit back a week and half later with the help of the general manager at the dealership.

RuthGhia

Jun 6, 2010

I purchased a G37xS when my car broke down while visiting Massachusetts. The situation put me in a vulnerable position but James Douglass and the sales team put me at ease. James knew that I was also considering a different brand but he never put me under any pressure and patiently arranged for me to test drive a few models more than once. He graciously answered all questions and addressed all concerns. He and the sales team were friendly and helpful throughout the entire process. We easily and quickly negotiated a good deal which Stu Green then (painlessly and with plenty of humor) arranged for financing. James then spent almost an hour with me as we reviewed all the functions and features before I drove off. Upon my return for the first scheduled service, I found everyone to be very friendly and efficient and the workmanship was as good as what I would expect from this first-rate dealership. In addition to the great personnel, the building is beautiful and the customer experience is perfect.

trennell

Jun 4, 2010

Today (6/4/2010) Parnav Gill (General Manager) and Herb Chambers called me directly. They both apologized and exhibited a sincere concern regarding my initial/extremely negative feedback. Both gentleman convinced me that nothing less than a positive customer experience is paramount. Herb committed to following up directly with Infiniti regarding the ordering mishap. Herb and Parnav committed to correcting the area's they were lax in. Herb and Parnav expressed their desire to develop and maintain a positive relationship. Both offered an extended maintenance program, that will basically cover my entire 36 month lease.I plan to meet with Parnav week of 6/7.I communicated to Parnav and Herb that I will return to the dealership when our 36 month expires.Today's follow-up from the GM and Owner are a testimony to Herb Chambers and staff commitment to a positive and long-lasting experience.Time will tell if the commitments are short lived or truly long lasting.

buddycar

Jun 1, 2010

Dan Smith Greeted me at the door and showed me through a selection of cars. He was very friendly, helful, and helped me pick out the car I will drive over the next few years. I would recomend visting Dan at Herb Chambers, very helful and knowledgeful!

comfortzones

Jun 1, 2010

'Simply an amazing facility and staff. We were already familiar with the Herb Chambers Infiniti of Westborough Service Dept. and our very satisfying experiences with Terry there are what brought us into their Sales Dept. when our G35x lease came to an end. This was our best auto leasing experience yet and we've been through 6 to-date with other dealerships. We research the heck out of our vehicles before we ever enter a dealership. Everyone in the dealership was totally comfortable with this (not the case with previous dealerships with whom we've dealt). We're big believers in "you get what you put out so we walked in with a good attitude and left the dealership smiling. Anthony Carlino, Paul Martineau and Stu are all consummate professionals. We love our new EX35 and our new relationship with Herb Chamber Infiniti of Westborough. A+++!

chandra

May 31, 2010

I had very good experience when I visited this dealer. The sales man was very warm and friendly and very patient and spent a lot of time with me and showed different models. I visitied there on 3 consecutive days and the response was friendly and inviting always never forcing me to take the car.I am very happy with the deal they offered me. Its the best deal through out NEW England .I would definitely recommed the dealer.

kburbank

May 27, 2010

I enjoyed my experience here. Everyone was very helpful and did everything that they could to get me into the car I wanted. I was constantly asked if I was comfortable and if there was anything they could do to make me more comfortable. I felt very at ease, normally at at dealership you have the feeling of being overwhelmed and pressured, here I felt I could relax and know everything was getting taken care of and I was getting taken advantage of.

pvann

May 27, 2010

For a first time buying experience, Herb Chambers Infiniti of Westborough was more than I expected. The service was nothing short of exceptional. The atmosphere was inviting, genuine, and very comfortable. Everyone was especially helpful and friendly. I had the pleasure to work with Anthony Carlino. I can honestly say he is one of the very best. Upon introduction and walking into his office, I knew I was in good hands seeing all the prestigious awards lined up along the side of his desk. Anthony Carlino went above and beyond the level of service I've ever received to make sure I got what I wanted, for the price I wanted, when I wanted it. Although it was cutting it close for the processing offices to be closed, Anthony made a special request for them to wait a little bit extra so that I could receive the instant gratification of driving home in my new EX35. I love it! I truly am a happy girl, and am very pleased to recommend this dealership to anyone who is interested in purchasing a car, whether it be the first time or not. It is without reservation that I highly recommend Anthony Carlino as the salesperson to work with. I could not have wanted anything more than to have my first time car buying experience to be with any other salesperson other than Anthony Carlino at the Infiniti dealership of Westborough. Anthony Carlino made me feel comfortable and shared the same enthusiasm and excitement in purchasing a new car, which would be one of my first largest investments in life. It was refreshing to be around his humble personality, passion for the business and expertise in product and being a salesperson.

mami

May 25, 2010

MY EXPERIENCE AT THIS DEALERSHIP WAS NOTHING SHORT OF EXCEPTIONAL. FROM THE MOMENT I WALKED IN I WAS TREATED WITH EXCELLENT CUSTOMER SERVICE. THIS IS BY FAR THE EASIEST CAR BUYING EXPERIENCE I HAVE HAD AND I DEFINITELY RECOMMEND TO ANYONE. WE WORKED WITH HENRY RODRIGUEZ FROM THE SALES DAPARTMENT WHO WAS OUTSTANDING AND MADE US FEEL AT EASE WITH EVERY QUESTION WE HAD PERTAINING TO BUYING A CAR. WE REALLY APPRECIATED HIS HONESTY AND SINCERITY. I LEFT A HAPPY CAR OWNER AND WILL DEFINITELY RETURN TO PURCHASE A 2ND CAR IN THE FUTURE!!

bendog

May 24, 2010

James Douglass was our sales associate and was outstanding. I would recommend him and Herb Chambers Infiniti. The General Manager, Pranov Gill is also an asset to the dealer group. Good product at a decent price, spotless facility and friendly staff with no pressure.

cbmom1982

May 24, 2010

I trade in my vechiles every two to three years and this is by far the easiest experience purchasing a car - I would highly recommend this dealership. James was fantastic, not pushy at all or slick like most car salespeople, and there was no pressure, he was super friendly and attentive. This is the first car experience Ihave had in the past 20 yrs. where I did not feel as I had to play games and could just be honest with my wants and needs in the vechicle I was interested in purchasing as well as what I was looking for in a car payment. Way exceeded my expectations! Thanks James!! I would recommend anyone check this place out for a hassle-free experience.

BillMclaughlin

May 24, 2010

My wife and I arrived at the dealership with 3 cars under consideration. The Infinity GX37, the Lexus 350 and the Cadillac CTS. Anthony Carlino met us that first day and took a great deal of time with us walking through the car and comparing it to the other cars we were considering. Although he was certainly trying to sell us the car, he didn't dismiss the competition out of hand and gave us his opinion on why the GX37 would be the best overall value. After driving the GX37 we left to test drive the Lexus and the CTS. We immediately took the CTS off the list and it came down to the G37 and the Lexus. After a week we returned to drive both cars again. Anthony was there waiting for us and kindly reviewed the features of the car again and patiently answered all of our questions and concerns, particularly as it related to the support in the passenger side seat as my wife has a serious back condition. Anthony looked into the possibility of having a lumbar support added but found it wasn't possible. But he didn't stop there, he recommended we look at a special lumbar support pillow available at Brookstone. He let us use his iPad to check it out line. Once we made the decision to go with the GX37 he walked us through the entire process, spending the majority of his afternoon with us. It was a real pleasure dealing with Anthony and we look forward to enjoying the car and an ongoing relationship with Herb Chambers Infiniti.

grkatz300

May 24, 2010

Great experience...John Cantlin was a terrific salesman and easy to work with! The dealership worked with us on the price and were very professional. They even let us borrow the car for a day to be sure before we purchased. We are very happy with our 2010 QZ56.

acharles

May 23, 2010

Herb Chambers Infiniti Of Westboro went above and beyond to meet my needs... Everyone was very professional and friendly.John Cantlin exceeded my expectations and made sure I got the car of my dreams. I purchased a pre-owned BMW and love my new vehicle. John Cantlin is highly recommended. And all of the staff at herb chambers assisted me with any questions I had.I am very surprised at how quickly the purchase was finalized. I will definitely recommend others and purchase in the future with HCIW.

gotridofmytaurus

May 23, 2010

I had not intended on purchasing an Infiniti. While shopping other manufacturers, I noticed the Infinity sign and figured why not pull in to take a look, and am glad that I did. The salesperson who greeted me was Rigo Molina, a 5 day fresh out of training new guy on the floor. During the next 90 minutes my interests, likes, dislikes, and budget were understood, and I was efficiently walked through a decent inventory of certified used models. All were clean and clearly explained regarding options. Bottom line, two days later I drove away in what I feel was very fair deal in a 2008 G35x, rather than (now embarrassed to say) a new Ford Fusion for the same money, and what would have been a huge dissapointment. Everyone I dealt with at this dealership was friendly, helpful, and not overbearing. Efficient, easy, satisfying deal. And, the G35x is a great ride.

omnypl

May 20, 2010

I would like to thank Herb Chambers Infiniti of Westborough for the service which I received from their dealership. From the moment I made the first call to inquire about a particular vehicle to moment when the sale was finalized, they went above and beyond to ensure that all my needs were met. For a first time car buyer, this process was positive.

qx56carbuyer

May 20, 2010

This dealer is execllent. The customer service was fantastic. They were willing to work with me on getting the type of car I wanted. I felt they were honest and upfront with me at all times. They talked real numbers and nothing else. I would definitely do business here again!

svenancio

May 9, 2010

Went to Herb Chambers Infinity to look at a used Chevy Trailblazer for our daughter. We were treated by Anthony, Stu and the rest of the staff as if we were buying the top of the line Infinity. Anthony was courteous, knowledgeable and attentive. The facility is beautiful and all the staff seemed genuinely nice.

sjquercio

May 7, 2010

My husband and I recently bought a 2010 Infinity EX35 from Herb Chambers Infinity in Westborough. The car buying experience is not usually something we enjoy, as a matter of fact the day before we almost bought an Acura, but the sales guy was so rude actually demanding a deposit, we left and decided to seek out other options. My husband suggested I check out the Infinity EX35, I walked into the dealership and was promptly greeted by Anthony Carlino. Being alone minus my husband I was a little worried, in the past I have had not so great experiences venturing into a car dealership alone. Anthony understood this would be my vehicle and went above and beyond to show me the car, have me drive it and show me all the features and options available. He gave me a tour of the facility even before we decided we wanted the car. There was no pressure what so ever, all my questions were answered and it was overall a seamless car buying experience. The deal was done promptly and efficiently. We knew we loved the vehicle and could have went elsewhere to buy it, but we were so impressed with the outstanding customer service and attention to detail we had no need to leave. Anthony was professional, fair and easily accessible the days following the sale with a few questions I had. We have both agreed we look forward to working with Anthony in the future and have already recommended him to friends who inquired of our vehicle purchase.

emariano

May 3, 2010

We recently purchased a new Infiniti FX 35 from this dealership and had a wonderful experience. From the minute we walked in the door the staff was friendly, accomodating, and attentive to our needs. Our sales agent, Anthony Carlino, has been a pleasure to work with throughout this process. He is attentive to detail and makes the car buying process as seamless and hassle free as possible. We signed the papers and within one hour we drove our brand new car home. What a fantastic car from a fantastic dealership!

yetselis

May 2, 2010

customer service skills were rated at a five, i feel the service was great and helped out with all my question or concerns. The sales man did good quality work. He made looking for a car easy with his friendly attitude and help. My overall experience was great could not get any better, price was reasonable and the finance process was simple. thanks happy customer .

joeviola

Apr 29, 2010

Hello,My name is Joe Viola. I would like to let you know that I just bought a new car at the Infiniti-Westborough. And WOW, buying from Herb Chambers Infiniti-Westborough was the best thing I could have done.This is a long story but I will try to keep it short. I bought a g37 sedan from the Infiniti-Westborough dealership about 3 weeks ago. First off the dealership itself is beautiful and elegant, kind of like a jewelry store for automobiles. Pranav Gil and the salesman Jess, I forgot his last name, were both great, professional and very helpful. And I walked out happy.But soon after, I regretted getting the sedan as I am more of a coupe type person. So I decided to trade in the sedan for the coupe. So I went to the Norwood Infiniti as it was closer to my house. And I was very shocked and disappointed at how different the car buying experience was between Herb Chambers dealership and that of Norwood. Norwood was horrible, they promised things they couldn't deliver, their salesperson was not knowledgeable of the car and its options, and the list goes on. They made me feel like they were doing me a favor by letting me trade in the car that I just bought. I felt like a second class customer and I was not treated very well. So I decided to go back to Herb Chambers Infiniti-Westborough location. And I am so glad I did. Pranav welcomed me back again with kindness and professionalism. Pranav introduced me to salesman Anthony Carlino, who was beyond outstanding. I can't say enough about Anthony, he spent a whole day with me getting the deal done and he was very empathetic to my situation. Anthony knew the car inside and out. His confidence was comforting and infectious. Overall, Anthony went above and beyond his job description to not only close the "deal" but he also made me feel like a top rated customer, who won the day. And even after a day, he checked in to see how I was doing.I know I failed at making this short but I was so impressed with the Herb Chambers Westborough Infiniti that I just wanted to let you everyone know they can trust and believe in Herb Chambers and his excellent staff.

ronbruegger

Apr 27, 2010

My wife and I had the pleasure of buying a new Infinity EX, something we have wanted to do for a while. We had purchased a new 2008 Honda Accord and at the time had rolled over our upside down payment from our previous vehicle. We didn't think it would be possible for us to upgrade to the infinity, but the attention and determination by Anthony Carlino made our dream become a reality. Without his help and attention to our needs we would not be driving our new Infinity. Not only did he understand our financial needs but he structured our loan to make it happen! Everyone at the dealership made our experience very positive and we wouldn't hesitate to recommend this dealership and Anthony Carlino to anyone!

cml0208

Apr 26, 2010

Thank you Herb Chambers for Anthony Carlino!! Last week, I did not have a great experience with the Herb Chambers of Boston or Burlington. I called both dealerships to discuss two cars I found on the Internet. I told the sales people I spoke with I was interested in test driving these vehicles. The first person I spoke to in Boston said that car I wanted was in Burlington. He offered to have the car brought to Boston for a test drive. He would call me right back..I never heard back from this guy so I called Burlington myself to find out what was going on with this car. After reaching the wrong Herb Chambers in Burlington I was given the number to the dealership who had the car. I asked this sales person about this car. He said I will look into this and call you back. I never heard back 2 days go by and I decide to call them back. When I called the Burlington dealer back to say I was interested in coming in to test drive this car he said oh I thought I spoke to you or someone who you were with and I told them the car was sold. Nope wasnt me BUMMER.I asked him about two others similar vehicles I was interested in, they were available and he would try and get one. After second thought I said I could go directly to Westborough seeing both of the cars were there. He offered to call and have someone call me back from there so I could schedule a time, which he did right away and he even followed up with me later on to make sure I was taken care of properly. I thanked him and I do feel this sales person redeemed himself and this may have been an honest mistake confusing me with another customerbut I am still wondering whatever happened to that sales guy in Boston?? I would like to share a short piece from an article I recently read.One constant in the business world that this economy hasn't changed is the importance of long-term business relationships. Like a good friend, they are there for you for support and growth. Sometimes this so-called "friendship" is put on hold due to budget cuts, but when the economy swings back up, they are there for you. The important fact to remember is that you must continue to maintain this relationship and not let it drop to the wayside. After all, you just don't drop a friend if they get busy and can't make plans with you for a while.In my business I deal with a lot of sales people who are vying for my business. The ones I turn to first are the ones I think of as friendswhy? I know there is mutual respect, transparency and honesty when I am speaking to them. They will call me back in a timely manner and they will offer me the best product and services for my company needs and within my budget constraints. This Saturday I made a new friend and built a new relationship. And when someone asks me where they should look for a new car I am going to recommend Herb Chambers Infiniti of Westborough and insist they speak to my new friend Anthony Carlino.Thanks and I look forward to picking up my car tonight!!One last thought this isn't your typical dealership either this is a family. The finance guy is great...although he would rather be in Phoenix than Boston!

abrad1489

Apr 23, 2010

Anthony Carlino was very friendly and professional. Today I purchased my first car and Anthony helped me understand everything that comes with purchasing your own car. He was able to help me finance and get the car that I wanted. I didn't feel pressured at all and I was very happy with the service here at Herb Chambers. I would definitely recomment Anthony and this dealership! Thank you again.

RBEAUDRY

Apr 21, 2010

Everyone at the dealership was freindly and helpful. The facility was very nice. I was impressed at how clean the garage & repair area was. Anthony was down to earth and a pleasure to do business with. His experience helped me to learn a lot about the car I was buying.

gfranqui

Apr 19, 2010

I was impressed with the Anthony Carlino's knowledge of the Infiniti G37X and his enthusiastic endorsement of the Herb Chambers franchise. The overall friendliness and professionalism of the dealership is a plus. I found Paul to be very helpful and I appreciated that as well.I'm thrilled to be buying another Nissan car. My last three cars were Maximas.I'll end by saying I didn't think I would purchase an automatic after driving manual transmission vehicles for nearly 35 years, but I did. I love how the car handles and the look is classy. I'm looking forward to picking it up my new G37X this Friday.Thank you for outstanding service. GF

db4411

Apr 17, 2010

Earlier today I traded in my Maxima, and purchased a new G37x from Herb Chambers Inifniti of Westborough. I absolutely love the car.The buying process was smooth, painless, quick and too the point. I was greeted at the door by Anthony Carlino with a warm smile and handshake. On that day, Anthony was being "shadowed" by a new sales associate. After a few minutes, it became clear why Anthony was selected to train this new employees. Anthony is a consummate professional. He conducted a very professional and detailed walkaround tour of the car, demonstrating all the features of the car. The process of negotiating a price went smoothly. We were able to arrive at a very fair price for the new car and my trade in. Of course there was some back and forth, but Anthony, and the General Sales Manager Paul, both dealt with my professionally, with respect for my time. Stu Green, their businss and financing manager, was also a pleasure to deal with. Stu got me a very competitive loan rate, and walked me through the process of transferring tags, and signing all the paperwork.The facilities are brand new, and the showroom and service waiting areas are immaculate.I would definitely refer friends and family to Anthony at Herb Chambers.David B

del21

Apr 16, 2010

I've been a Herb Chambers customer for quite some time now and I have to say, my last 2 purchases with Herb Chambers Infiniti on Westborough in the last 7 months have been the most pleasurable car-buying experience I could ever imagine. My sales associate, Anthony Carlino is without a doubt, the most professional, courteous and knowledgeable sales person I've ever had the pleasure of dealing with when purchasing a vehicle. He has truly gone "above and beyond" to assure me that my buying experience was as enjoyable as possible. He takes his job very seriously and he truly cares for the customer.Buying a car can be a very agonizing experience that I know we've all gone through from time to time, but the Herb Chambers family of dealerships and Anthony Carlino do take the "pain" out of the process and make you walk away with a true feeling of enjoyment and satisfaction. Anthony and everyone at Herb Chambers, thank you once again for making my purchase experience a pleasureful one and I know I'll be coming back again!!Respectfully,Steve Del Ponte

dis_moi2

Apr 14, 2010

Just bought my Infiniti G35x. John Cantlin,the honest straight forward guy. Anthony Carlino, the professional, gave me his undivided attention till the end of the deal, I feel like I was his little brother. James Teague, the do not worry I will take care of you guy. Stuart Green, the master finance guy with the magic wand. I feel like everybody was working with me on this deal from the front end to the general manager ( cool guy). Wow talking about customer service excellence. Talking about fast service and cleanliness. I am only going to say Go there! You will enjoy the experience. The truly A team will take care of you! I am a manager I love customer service...Well they have it there...

Fantaroni

Apr 9, 2010

I just traded in my 9 year old Land Rover for an Infinity FX35 at Herb Chambers in Westboro, MA. The transaction was painless and Very speedy. Anthony Carlino, my sales rep. is a true professional at his craft. Now I know why he has 15 trophies on his desk. I thought he was selling them. He took his time with me even though it was at the end of the day. I never realized that buying a car could be fun. Stu Green, my finance guy who took care of the numbers was a riot. I never had so my fun giving my money away. I bought a Land Rover 2 years ago at Herb Chambers Sudbury and that was a pleasant experience also. I will tell all my associates to go to Herb Chambers Westboro and ask for these two guys. Thanks again for a great deal on my new car. My family loves it. Tony Fantaroni

EX35BLUE

Apr 2, 2010

I would like to acknowledge the professionlism of service and comittment of the Westborough Infiniti team. Just bought a car from this dealership and the experience was top notch! I submitted an online request for quotes to all the Infiniti dealers in the area. Westborough Infiniti was by far the lowest offer, they went even lower when a couple other dealers agreed to meet their offer. The purchasing experience was very comfortable as they didn't try to sell me lots of expensive bells and whistles that aren't needed. They simply informed me of the options but let me decide what I wanted without any pressure. Overall the friendly staff and incredible pricing make this a dealer I will definitely buy my next Infiniti from!I would like to give special recognition to Anthony Carlino for his attentiveness; product knowledge;follow thru and creative sense of humor.

JRobare

Mar 30, 2010

I was originally introduced to Herb Chambers Infiniti via the internet. I read a lot of information about the Infiniti car line via independent sources and was impressed with the ratings and reviews. I requested competitive pricing via Edmunds.com. I received several friendly responses from Dan in the Internet Sales area of Herb Chambers. I was interested in the G37x. I was also looking at other cars outside the Infiniti line because I felt I would not be able to afford such features and luxury on my budget. I decided to test drive the vehicle.Visiting the Herb Chambers Infiniti dealership is quite an experience. The facilities are very impressive and you are greeted instantly by friendly helpful staff. Again, this lead me to believe that I simply would not be able to afford the type of service and amenities that I felt were reserved for Mercedes, BMW and Lexus owners.I was met by Anthony Carlino, the sales person assigned after my initial service via internet sales. Anthony was extremely friendly and very helpful. He explained that he knew I was there to see the G37x, but he was convinced I'd prefer the EX35. He was right. It was exactly the car I was looking for. I liked sedans for the sporty feel but preferred crossovers because of the ease of use with children. This vehicle had it all - sportiness, luxury, power, and all of the benefits of a crossover. Anthony spent several hours reviewing cars, negotiating terms and answering any questions I had. I had my 3 year old daughter with me the entire time and the dealership was gracious and helpful in keeping her entertained. They were fair and receptive to my counter offers and I was able to negotiate an aggressive deal that made me feel very comfortable. Given their willingness to work with me and answer all of my questions. I actually felt comfortable accepting an offer on the same day I saw the car.On the day I picked up my car, I had several questions, and in some cases concerns. Anthony and the sales manager - Paul Martineau spent a lot of time with me working through all of my concerns and questions in a candid and professional manner. I was impressed with their sincerity and understanding. I feel over the time I have this car, I will only grow to appreciate and value this dealership more.I already love my car and am so pleased I was able to afford such a safe and luxurious vehicle. It is worth every penny.My advice is to do your homework, not be afraid to ask questions, and be willing to negotiate. I think anyone would be pleased with the service at Herb Chambers Infiniti.Jennifer R.

aguidey

Mar 27, 2010

Was very impressed with the overall buying experience. I had 3 choices of Infinity Dealers. None were located in a convenient distance from my home. Westborough was by far the nicest looking dealership. I look forward to coming back and grabbing a few bottled waters.A.M Carlino was a gentleman and a very sharp dresser. He answered all my questions and made for an especially pleasent car buying experience.

dealer01

Mar 27, 2010

Dealership is clean, modern, spacious. People are generally friendly. Tom was nice, apologized for the issues during the process. Stu makes everything sound good but is it all true? Not for me. After the sale, they didn't respond to issues. Had to go through Infiniti Consumer Affairs. ICA however, was very good at followup.

bvanlaarhoven

Mar 14, 2010

The Service Center has a great drop off area where you pull right inside to get the service manager to write up the service. It was raining heavily so that was a great feature. The delay was longer because it was a Saturday. The waiting area has WIFI and is very comfortable. The staff seemed over worked and could have used a couple more people. I was able to use a coupon from another dealership and Infiniti of Westborough matched the pricing. They left a Kit Kat bar in the cup holder along with my keys. Nice touch and my kids loved the candy!

Hinds

Mar 12, 2010

Anthony Carlino was extremely personable and a joy to work with. Buying a car can be a stressful purchase and Anthony made it exciting and easy. He was very knowledgeable about the 2009 FX35 that we were interested in buying but was not an irritating or pushy salesman at all. The fact that the car had a pre-owned certified warranty was a BIG PLUS. We are really enjoying our new car and would recommend Herb Chambers Infinity to anyone looking for a new or pre-owned Infinity. Make sure to ask for Anthony!P.S. - Paul Martineau, Sales Manager, was also very accommodating with our purchase of the FX35 and we appreciate his help as well.

crj28191423

Feb 28, 2010

I was extremely impressed with the expertise and knowlege that Anthony Carlino had regarding the Infiniti product. From my initial visit until the purchase and delivery of my Certified 2007 Infiniti M35X, I was made to feel relaxed, comfortable and at home. The process was seemless and transparent reinforcing my decision to purchase my Infiniti M35x. I would definately recommend Herb Chambers Infiniti to any and all of my business associates. Anthony definately made the experience worth while and I am looking forward to future dealings with both he and Herb Chambers Infiniti ! Thank you !Joe Ciejka

paulhflagg

Feb 28, 2010

Great deal on a new 2009 G37x. Very easy transaction from start to finish. We love the vehicle. We test drove all types of cars. John was very patient with us over the whole ordeal. Excellent sale excellent customer service. Excellent financial guy (Stu)

Krona

Feb 28, 2010

I went to Herb Chambers Infiniti of Westboro knowing I wanted to get a preowned all-wheel-drive vehicle, but was not sure of which model, car or SUV, or which year. Anthony Carlino was very helpful in answering all my questions and quite patient while helping my wife and I to decide which one. After a tour of the facility and a "tour of the features" of the car, including a test drive, it clear to us both that we wanted to do business with this dealership and most certainly, this salesperson. Again, patience prevailed as we picked out exactly which car we wanted from the cars available and went home pleased with the experience and the purchase we had just made.

Alan H

Feb 19, 2010

Terry has listened to any problem that I have had with my M35X. He took a personal interest to make sure any situation that troubled me was followed through. I had an oil leak on my garage floor. He offered to send someone to my house to clean it. My floor mat was not tied down to the post and it slipped and pressed on the gas pedal. He researched this problem and I found out that on the mat (not clearly printed) You are not to put the mat over the original cover but to take off the original mat during the winter months. His research and advise to me was very valuable to save me the sudden accelation. I now make sure the post is secure. There is not a single service problem that goes unnoticed by Terry. I now have over 15000 miltes on my Infinity and am looking forward to have many more with the help of Terry

TrSheeh

Feb 18, 2010

I contacted Herb Chambers after seeing an internet ad for a 2010 G37X. Daniel Benefito immediately set up an appointment for the next day, so I would not have to wait around for a salesperson. When I arrived at the dealership I was greeted by a friendly receptionist who immediately let Daniel know that I had arrived. Daniel then introduced me to Tom Rossetti, my salesperson. Tom was very helpful in explaining all of the G37's features, and then suggested I test drive the vehicle. After the test drive we got down to business and talked numbers. After some very pleasant negotiations we arrived at a mutually agreeable number. This was truly a win win situation. I now have a car that I love, and Herb Chambers earned my business. I was very impressed with everyone's professionalism and focus on customer satisfaction. In fact Tom and Stu ensured that I was able to drive my new G37X home that very same day.

jakill

Feb 18, 2010

I have to say I came to Herb Chambers Infinit with a tall order. I wanted to find a high quality certified vehicle with a full set of extra features, and fit those requirements into a strict budget. I was greeted by Anthony Carlino not long after arriving and we quickly got down to the details of my search. Anthony was very upfront with me: balancing my expectations versus the available inventory, he admitted would be a challenge. Finding the kind of car I was looking for within my budgeted range would not be simple. However, that did not deter him from digging in. He asked me thoughtful questions about what I wanted in my new car, what was most important to me. He gave me his perspective on the true value in the Infiniti vechicles in which I had expressed an interest. I had done my homework and Anthony's take often corresponded with what I had learned online.While there were several options in the immediate inventory that were very nice and in my budget, I still wanted to search further. Anthony was very supportive of this and we looked to be as creative as possible to find the right car for me. We teamed-up with the Pre-Owned Sales Manager, James Teague, and explained my goals. James quickly absorbed those details and came up with a plan to help me find the right vechicle. While the combination of features and price point was aggressive he set out to find something that fit. He contacted fellow dealerships and attended auto auctions looking for vechicles that were a match. Amazingly, within a week he had found a couple good matches. After close inspection, I was still of the mind to keep searching. I even had the encouragement of James and Anthony who knew they could find better. I was a typical difficult customer many would say, but I never got that vibe from anyone at Herb Chambers. James and Anthony kept at it, contacting me regularly to keep me informed of what they were looking at and asking for my feedback. I am happy to say the patience and hard work paid off this week when I purchased a '08 G35xS. Perfect blend of year, condition, features, warranty, and price point. I could not be happier with the outcome and the experience of working with two proffessionals. Even better, they were very personable and fun guys to spend time with during a somwhat lengthy process (because of my stubborn criteria for a new car).My advice: Do your homework. Determine exactly what you what in an Infiniti and what matters most. Then, walk into Herb Chambers Infiniti Westboro and ask for Anthony and James. They will find the right car for you that will make you feel good about your purchase.

rksatisfied

Feb 14, 2010

Never anticipated writing a positive review about a car dealership or a car sales associate but.....here it is. I have managed customer service organizations for several large international corporations. I know quality customer service when I see it, and particularly when I experience it. I have also bought many cars in my life but only 2 from new car dealerships because the car sales process always turned me away. Yesterday, I bought a pristine, low milage, Infinity G37 Sport Coupe and it was actually a pleasant experience. Anthony Carlino and James Teague were great. It was the best car buying experience of my lifetime. I visited the Herb Chambers showroom a couple of times over the past year with no specific plans to buy another car. There was never any pressure or annoying, persistent calls. Last week I stopped to look at the new convertable and while talking to the sales associate, James Teague stopped to join the conversation. We "talked cars" in general and I told them I had two six-year-old cars I really liked (an Infinity G35 sedan and a Mazda RX-8) and it was difficult to find one that combined the best of both. James said that if I was interested in finding that car, he could probably help. Again, no pressure and no talk of new car vs. pre-owned; just talk of something that might meet my needs. James introduced me to Anthony Carlino. That was good news and bad news. Good news: he was friendly, pleasant, and very knowledgeable about cars; bad news: he was ..."a car salesman"; the great news: he never played the sales games. Anthony took time to talk about the things I liked about a personal car. Together we explored the internet and found a car of interest at another Herb Chambers dealership. Anthony arranged for the car to be transferred to Westborough for a test drive and James, himself, drove the car to Westborough. I loved the car. There was less than 10 minutes of reasonable discussion/negotiation to arrive at what we all agreed was a fair price". Then a handshake and it was a done deal.My thanks to Anthony, James and Herb Chambers Infinity. P.S. While walking around the building after my test drive, the service manager walked out of his office, introduced himself and asked if there was any help he could provide. Somehow I feel my future experiences with the Herb Chambers Infinity Service Department will also be pleasant.

childofclay

Feb 12, 2010

I was comparing crossovers. Mazda CX-7, Volvo XC60, Audi Q, BMW X, and Infiniti EX35. I had driven all except the infiniti and was hesitant for two reasons. One was that I was "scared" I would love it and did not think I could afford it:) The other is that I had been to a few other Herb Chamber's owned dealerships a while back for other brands and my experience was awful. But on a whim I stopped by last week..And am SO glad I did. The minute I walked in the vibe was great. The layout. The cleanliness. The wide open space. The lighting. But above all the Cars:) My sales associate Anthony Carlino did what very few in the industry have the reputation for doing. He treated me with respect:) He was friendly without being saccharin or "salesy." And he did exactly what you want someone to do. He showed the car and knew everything about it..And was passionate about his job. You could tell he loved cars and people and was really a credit to the entire dealership. He was never pushy or in my face. I test drove and went home to think about it and research prices and reviews online. No pressure.Four days later I went in with the price I wanted to pay.(which I secretly felt was amazing:)) We ended up agreeing to within like $500 dollars of where I wanted to be. There was one back and forth with the sales mgr..and thats it:) And there was also the other department trying to sell me lojack and coatings and service plans...That's their job I guess. But it was all respecfully and at times humorously done. And i never felt pressured:)Less than three hours later I was driving home in a loaded infiniti EX 35 for less than the inferior Volvo. Less than the overpriced german cars. And for almost the same cost as a Mazda. I am glad I did not settle for less and this dealership made it happen. Regardless of your experiences with other Chambers dealerships...Trust me. This place is wonderfully different.Oh and it got better. I went back a couple days later to get my inspection sticker...The guy in the service department was impeccably dressed. The garage and bays were immaculate. The tech took 5 minutes to talk to me about general maintenance and infinti history. Free wifi. Refreshments. My toddler daughter got a kick out of the place too:)So really what else can you want? An amazing car at a fair price. And people who put the customer first! Thanks Anthony and best wishes Infiniti of Westboro!

sandor

Feb 10, 2010

I didn't even buy a car from them and yet I'm still taking time to write this review!That is because this dealership rocks! Everyone I met was friendly and cordial even during our challenging negotiation phases. Anthony Carlino is the ultimate salesman and he should be cloned. He was warm, outgoing, friendly, caring, and funny. He even let me drive home his car for the day as I was making up my mind on a purchase. And when mgt and I could not come to a wise financial resolution for either party there were no hard feelings and everyone was just as friendly as when we started. I even got a thank you letter for my visit from the GM Prenav Gill and an email from their internet manager Daniel Benefito. I'm probably going to stop by to just say hello and chat the next time I'm in the area...that's how much I liked all of these super professional and friendly gentlemen!

krisbarrett

Feb 7, 2010

I just purchased an Infiniti EX35 and I absolutely love it. But, let's back up to my whole purchasing experience! Most people dread this whole "car purchase" thing because they really don't want to deal with the typical car salesman. I had just come for the Nissan dealership across the street when I walked into the beautiful showroom of Infiniti of Westborough. I was immediately greeted by the friendly face of Anthony Carlino. It took the time to walk us around the dealership and praise all of the people who worked there and there dedication to their jobs. I was immediately impressed!Working with Anthony on the purchase my car was actually a very fun experience for me. There were plently of laughs and joking (also with Paul Martineau) but they were both very professional and offered me nothing but the best of service.I felt that I got a very fair price for the car I purchased and for my trade in. I would definitely recommend this dealership to anyone who is looking for an Infiniti.

maryk318

Jan 31, 2010

Everyone treated me awesome, there wasnt any pressure to buy. I was comfortable with my salesman. He was patient and kind. Stu, who did the fianancing was really helpful with a mark against my credit that I have know idea what it could be, so now because of Herb Chambers I can research and get this off my credit rating. I love my car!!!

waterer

Jan 29, 2010

When I first walked into the herb chambers infiniti of westbrough, I was introduced to James douglass. He joined me for a test drive and walked through a car that I was interested in. Then I sit with James and general sales manager Paul to talk about car purchasing. It took me for a while to finalize the car purchasing process, and James and Paul helped me to get through it with their professional assistance. James answered all of my questions promptly and Paul set the deal in good direction. Most of all, I felt no pressure and real comfortable to talk to James and Paul. It was the best car purchasing experience so far, and I recommend to make a visit to one who is planning for a car purchasing near future.

dpt454

Jan 25, 2010

I had purchased 9 new automobiles prior to my recent purchase of this 2009 Infinity M45 from Anthony Carlino at Herb Chambers Infinty. In each of my previous purchasing experiences, I felt as though I hard to work very hard to get a fair price. In every previous purchase I also felt that the people I was dealing with were doing their best to protect their interests at my expense. While some of my previous sales people were friendly, I never felt as comfortable as I did with Anthony. I was impressed when he told me his goal was to make sure I got the auto I wanted at a fair price. I must admit....... I was skeptical. In actuality, he delivered exactly as he promised!He was also very helpful when we picked up the car. He spent about an hour making sure we were familiar with the controls and features before he let us leave the lot. I have never recommended a car dealer or sales person to any of my friends in the past. I will happily suggest the following to any of my friends and family interested in a new car, go see Anthony at Herb Chambers Infinity before you buy your next auto.

JLO2010

Jan 25, 2010

I wasn't planning on purchasing a new car until the spring and wasn't even sure what kind I would purchase. After visiting a few other dealerships it was easy to decide that James Douglass at Infiniti would be my go to guy. I highly recommend him. He was very professional, knowledgeable and made purchasing a new vehicle easy. He does an excellent job and truly knows the meaning of good customer service.

tigerbrochu

Jan 24, 2010

We were very happy with our overall experience at Herb Chambers Infiniti. Our sales associate was James Douglas and we found him to be very knowledgable and very personable. He made us feel very comfortable from the start and we would highly recommend others who are looking to buy an Infiniti to go see James.

skyblue06

Jan 22, 2010

I went in to herb chambers infiniti looking for a car but wasnt entirely sure what I was looking for, John helped me find the exact car I was looking for at a great price, he was easy to work with and carried himself in a very professional manner. There was no pressure at all and the dealership is beautiful.

csunInfiniti

Jan 21, 2010

I was very impressed with James' level of professionalism and understanding of the Infiniti model that I was interested in. James was also very vocal in helping me negotiating a good trade price for my previous car.In addition, the financing process was a breeze with Stuart's help. Throughout the whole buying process, I really felt that everyone at Infiniti Westborough sincerely tried to help me to get the car as oppose to selling me anything.I will definitely stick to Herb Chambers to buy/trade in my cars from now on.

bonnerr

Jan 20, 2010

I had a great experience buying this car. I researched a lot of cars online and began test driving several of them. I stopped in at Herb Chambers Infiniti to look at either the FX or EX. Anthony talked to me about the benefits of both and I didn't feel pressured. In the end I bought the G37. It had everything I wanted and better performance than the SUV's.A great experience from start to finish. A great facility too. Clean, open, friendly and accessible.Great work.

veronika316

Jan 20, 2010

Although my family and I live in Sharon and have been customers of Infiniti of Norwood for over 10 years, I can safely say that I felt more at home at Infiniti of Westborough, and mainly because of one person, Anthony Carlino. Not only did he give me the best deal on my new car, g 37x, he explained everything I need to know about the car. Anthony is very professional but is also personal, and that matters a lot. He made the experience of buying a new car not only pleasurable, but problem less and extremely quick. He worked around my time and not his; which worked out convenient with my hectic schedule. Anthony is the guy to go to if you are planning on buying a car; he is simply THE BEST.

S. Wallace Rubin

Jan 19, 2010

This is the second preowned car I've purchased from Anthony within the last six months. I've come back to him because of his lack of high-pressure tactics and his thorough knowledge of the automobile business. He is always friendly, courteous and tactful. I would not hesitate to recommend Anthony to any of my family and friends who are in need of a new or preowned car.

dosperado

Jan 19, 2010

I've had enough bad encounters with New Car Dealerships and salesmen to know that I would prefer to get a price, sign the papers, and get out without playing "4 Square" or any other negotiation game. While I know that will never happen, this was the least painful pre-sale I've experienced, and the most exceptional post sale treatment I could ever expect. AND a great price on the exact car I wanted.Plus, I negotiated my purchase on a Thursday afternoon and picked it up at lunch the next day! It helped it was a car already in the showroom and I was transferring tags, but still, that's great service after the sale. Henry Rodriguez, my salesmen, even came in on his day off to see that everything went smoothly for pickup, which it did.When I sat down to sign papers, I had steeled myself as always against any extras or high pressure pitches, but was pleased to find the finance manager (forgotten his name, sorry) was very personable and on the level. I can honestly say that this dealership just exudes positive customer oriented policies, amenities, and employees , all of which add up to an experience worthy of a higher end brand, in fact exceeding it, imo. I would be remiss if I did not also mention their brand new state of the art building, really a beautiful design, and very comfortable.Easy to see why they have a perfect rating, nice to see!

gusto77

Jan 19, 2010

My name is Peter Gustowski i recently bought a dodge durango from herb chambers of westbourgh i found the service to be extremely great.My sales person was Anthony he was very professial, friendly and very helpfull to lead me in the right direction. witch lead me to buying the durango. Anthony also is a down to earth sales man who looks out for his fellow drivers.If anyone out there need a new or used car i recommend to go to herd chambers of infinity in westbourgh and talk to anthony.

mrybak

Jan 18, 2010

When we started to look for luxury SUV our top choice was Lexus RX, and Infinity was not even on the list, we went to Herb Chambers Infinity because they just down the road from our home. We just wanted to reassure ourselves that Lexus is what we want.But we end up buying FX35 and feel great about this decision. All the credits go to sales team: James and Paul. James was very knowledgeable and helpful, ready to answer any question we had; Paul helped us to select the right options and offered price we cant refuse. And then there was finance director Stuart Green who made enjoyable even going through paperwork and financing.We are very pleased with the experience and would definitely recommend this dealership and personally James, Paul and Stuart to everybody.

dgupta

Jan 11, 2010

When I entered the dealership with my family, I was greeted by Bibek Das. He was friendly, courteous and quite knowledgeable. I was looking for a infiniti G37x and he went over with me all the features of the car. I then did the test drive and I was amazed how good this car is. Paul offered us huge discounts and very competitive pricing. 2 days later, I came back and brought the car. Bibek and Pranav have been very helpful and I must say-I am extremely pleased by my interaction with them. I never had a better buying experience of cars. i will definitely recommend this dealership for buying an infiniti.

Taxman2436

Jan 5, 2010

When I entered the dealership I was greeted by Anthony and he made me feel very much at home. I was looking at a new Infiniti G37x and he gave me a thorough tour and explanation of this car. He took me around the building for a tour and introduced to other employees that we met along the way. We then went for a test drive and he showed me how many of the features of the car operated. Although it was late (I arrived there at about 8pm and the dealership closes at 9pm) he took his time and answered any questions and concerns I presented. I did buy the car that night and although we wrapped up the sale after 10pm he still took the time to sit in the car with me and set up my phone with the blue tooth and explained some other features of the car. I would definitely recommend this dealership.

fallenangel5478

Dec 22, 2009

I visited this dealership searching for a used G37x in white. I was assited directly by Anthony who greeted me with a warm smile and a handshake. This dealership is well maintained and the Anthony assisted me with the most kindess and genuine attitude that it was an easy decision to buy from this Infiniti dealership. I was more than pleased with the service from Anthony and all the other team members here and I would definately recommend Infiniti of Westborough to anoyone!

bvanlaarhoven

Dec 22, 2009

I recently went into Herb Chambers Infiniti of Westboro and found the experience to be good overall. I was provided with a time to bring in the car and only had to wait a few minutes for the service. The service was good and the people were friendly. I would go back again for my next service.

jad1025

Dec 17, 2009

I recently leased a new Infiniti G35x Coupe through Herb Chambers Infiniti of Westborough. This is my third Infiniti, but my first time dealing with Herb Chambers Infiniti on Route 9 (the dealership is just over a year old and did not exist when I leased my prior Infiniti). Many people do not think of the car buying/leasing process as an enjoyable thing to do. Anthony Carlino and Herb Chambers Infiniti of Westborough will completely change your thinking when it comes to "the chore" of buying a new vehicle. You will no longer look at it as a chore, I assure you! From the second I stepped into the dealership - Anthony greeted me with a smile and treated me like a million bucks from beginning to end. The whole staff there was a Blast! and made the process fun and stress-free. I knew exactly what I wanted when I got there - and Anthony made that happen for me. I drove my new car home that day - no hassles whatsoever. The follow-up after the purchase was also unlike anything I've experienced with other dealerships and sales people. Anthony does not just forget about you after he makes a sale. He placed a couple of calls to me within the following weeks to make sure everything was perfect with my new car - and to answer and questions I may have come up with after the fact. He made this my best car buying experience EVER and I highly recommend anyone who is in the market for a beautiful new (or used) car - head over and see Anthony Carlino. You won't be sorry!

cm_gagne

Dec 4, 2009

My wife and I, in our thirties and both making good money, look and dress like we are poor college students. We are typically ignored or passed over for more promising customers. Such was not the case at this dealership. We were immediately greeted with friendly faces and firm handshakes. We went in looking to buy a car and came out with a car and a few new friends. Anthony Carlino, our salesman, is either the greatest sales tactician or just a really great guy. He and his supervisor, Paul, are the dynamic-duo of car dealerships. We ended up getting delayed a while they both got out the scissors to get us through the red-tape. In the meantime, we were graciously entertained by two very friendly and funny guys. Anthony even took a trip to Starbucks for us while we waited. The entire experience was incredibly refreshing and personable. If you're looking to buy a great car and have fun doing it, this is the place to be. Thanks Anthony, Herb should be proud to have you as an employee.

MMWALSH

Nov 20, 2009

This was my first car I have ever bought. The whole process was smooth and easy. Anthony did a great job he did not put any pressure on me at all and knew his stuff about cars. If you are going to buy a new car or used car go with Anthony. He knows his stuff and is a great guy! I was PUMPED from this whole experience.

Dan Kuzmak

Nov 4, 2009

Having just purchased a G37x this past weekend, I have to say that this was the most enjoyable car buying experience that I have (and I have had a few enjoyable car buying experiences). I am a "car guy" at heart, and it frustrates me when I know more about the car than the sales rep does. This was absolutely not the case with Anthony. He was thoroughly knowledgable of the car and its's features, and he told me several key things about the car that I did not realize. He also was curtious, entertaining, and a pleasure to work with. Stu Green was also an absolute pleasure to deal with on the paperwork, warranty, etc. I expected that part of the process to be tedious and time consuming, but it was nothing like that. Somehow the team at that dealership has managed to create an environment that is pleasant, efficient and professional, but not pretentious. Every step of the process was made easy - up to and including the quick prep and delivery of the car! Anthony oversaw the entire process, and made sure that every thing that was supposed to happen happened. I was very pleased with the dealership, and with Anthony and Stu.

Jim O'Glishen

Nov 3, 2009

The car buying experience can be daunting, frustrating, intimidating and stressful. The staff memebers at Herb Chambers Infiniti that I had the pleasure of working with understand this and strive at make this process a rewarding one. Anthony Carlino, the sales associate, was very professional and informative throughout the entire process. Anthony did a great job in helping me through the process and negotiated a great deal that I thought was fair and equitable for both parties. After the sale was negotiated Pranav Gill, the General Manager, came over to introduce himself and to personally thank me for my business. One truly gets the sense that they care about you personally and value your business. If the product you are sellig cannot be differentiated from a competitor then it comes down to the ownership experience and the level of customer care and the people that seperate the great dealerships. From the relaxed enviroment in the showroom to the friendly, warm and welcoming staff, Herb Chambers Infiniti excels in providing their customers with a rewarding experience. I would highly recommend anyone looking for an Infiniti to visit them in person to find out how comforting and relaxed the automobile purchasing process should be.

DXK

Oct 27, 2009

I had a great experience at this dealership for two reasons, one expected and one entirely unexpected. The first was that Anthony did a great job describing the advantages of buying an infiniti, and reviewing all of the features of the car. There was no high pressure sales effort, just a good negotiation discussion, the result of which was a very fair price on a 2009 EX 35. In fact, I put down a deposit with every intention of buying my car from Anthony. This leads to the second reason that I rate this dealership, and Anthony, as great. Due to a combination of factors, mainly timing and convenience, I ultimately bought a 2010 EX 35 at a dealer that was closer to home. I was expecting some level of difficulty in communicating my decision to Anthony, and being promptly refunded on my initial deposit. Not the case! Anthony was disappointed, but made a potentially difficult discussion very easy, with immediate refund of my deposit. If you are looking for an honest and ethical dealership/salesman, this is the place to visit.

alextheresa

Oct 24, 2009

The employees we worked with at Herb Chambers of Westborough were fantastic(Anthony and Jason)!! Because of their knowledge, dedication and personalities we chose to purchase our Infiniti from them. They made the purchasing process enjoyable and less stressfull than any previous car purchases that we had made. Normally there are not many laughs and fun when going through this process, however Anthony and Jason were quite the entertainers and should consider an opening act on the Las Vegas strip.To sum it up, our overall expeirience at Herb Chambers was wonderful. They were very well informed, answered all out questions, took us seriously and spent a lot of time helping us to make the right decision.

wjachimczyk

Oct 6, 2009

Great Sales team I could not ask for better service Paul & Anthony were very friendly and helpful Anthony gave Me the best possible deal on our 2009 Infiniti EX35,The price was better than we got from Internet sales To be honest, he beat the Internet pricesWe would recommend Herb Chambers InfinitiTo anyone who wants great price and serviceWalter JachimczykAuburn,MA

ssilverman123

Oct 3, 2009

Over the years I think I've bought nine or ten cars for my wife and myself. Most of those transactions were either unpleasant or very unpleasant. After looking at new cars for about a month I stopped last week at Herb Chambers Infinity Westborough. Actually, I called first and spoke to Joyce. I was shocked when she gave me a serious price over the telephone. That same day I went to the store and was introduced to Anthony Carilo and the sales manager (Paul I think). After a test drive and a very quick, professional, and friendly negotiation we agreed on a price for a new G37x (loaded) and a value for my trade in.The closing was September 30, two days later. Anthony handed me the keys (actually the car doesn't need a key) and it was done. Plates, registration, insuance, everything taken care of. He spent an unhurried hour and a half with my wife and I going over the new electronics and operation of the car. He was terrific. If I ever open a business that needs first rate professional sales people I'm comming after him. I think the best way to describe the transaction is, 100% professional. I would recommend this dealer and Joyce, Anthony and Paul without hesitation.Steve

cc1264

Oct 1, 2009

My husband & I have been Infiniti customers for the past 6 years and we were looking to buy a new EX35. The Infinity dealer in our home town did nothing to win our business. Herb Chambers Infiniti of Westborough, however, did everything and more to win our business. The dealership is beautiful and everyone was extremely friendly and knowledgeable. Everyone we met took great pride in working for Herb Chambers. From the initial meeting to driving away in our new EX35 the overall experience was excellent. They both spent a good deal of time with us and exhibited a great deal of patience (as I changed my mind once or twice!). I honestly did not think they would be able to put us in a new EX35 with what we could afford but they did and they did it by being open, honest and making us feel as though we were all on the same page. We will definitely recommend Herb Chambers Infiniti of Westborough to others. Thank you Anthony & Pranav for making this experience so positive you have earned our future business! We love our new BLACK EX35!

ausnelson

Sep 30, 2009

The Herb Chambers staff was friendly, professional and accommodating. They were quick to offer service and assistance. However, we appreciated the no pressure sales atmosphere from our salesman, Rich, so that we were able to make a decision within our time table rather than that of the dealership. The car buying experience was made a smoother process by the concientious work of our finance person and the general manager, Pranav Gill, who did not remain in his office but offered his assistance and casual conversation. We felt we were offered a fair price on our trade-in and our new vehicle and are happy were our decision. We also appreciated the understanding of the need to shop and test drive with small children and that that can hamper the process. My six year old is particularly grateful for his new Infiniti puppy, Elliot. We would definately reccomend Herb Chambers to others.

mcasale1001

Sep 18, 2009

I purchased a 2009 Infiniti G37 from this dealership, Paul & Anthony beat Inskip of Warwick price by $1800.00!! Paul arranged for the vehicle to be driven to my home in Cranston, RI for me to view and Anthony did all the paperwork including the registration at RI DMV. My car was delivered to me by Anthony and he reviewed all the features and gave me his cell number for any follow-up questions. This was a customer service team and I appreciate their efforts!

josephmilitello

Sep 4, 2009

I was looking to buy a high quality vehicle and not have to deal with the typical experience of an over-aggressive sales force. I found that with the team at Infiniti in Westborough. They did not try and "nickel and dime" me, nor did we have lengthy drawn out negotiations. I was extremely happy with the price that I paid, and the professionalism of the entire staff.

Jmertl

Sep 3, 2009

I located a Lexus sc430 on Auto Trader at Infiniti of Westborough. To get the process moving, Anthony and Paul helped facilitate the purchase of the Lexus with my trade-in. This was complicated because I live in Marietta, Ga, but did not at any time deter their enthusiasm or professionalism as we co-ordinated the transaction. Pranav and Rich became involved to finalize the details over the phone and by mail.I drove my car to Westborough, made the exchange without any problem, and drove my "new" Lexus home to Georgia. My new car was everything that they said it was and more! The entire staff at Herb Chambers Infiniti of Westborough was absolutely wonderful. I count this as one of the easiest vehicle purchases of my life. Thanks!

josephmilitello

Sep 1, 2009

I was looking to buy a high quality vehicle and not have to deal with the typical experience of an over-aggressive sales force. They did not try and "nickel and dime" me, nor did we have lengthy drawn out negotiations. I was extremely happy with the price that I paid, and the professionalism of the entire staff. They made the buying experience very simple and easy. I would have no problem going back and doing business with them. They followed up with me on every detail, and walked me through the entire process. Plus, the quality of the cars speak for themselves. They are very eager to earn your business.

stucarp

Aug 30, 2009

I spent months researching a new car- once I found the car I wanted I visited with a few dealerships. Infiniti of Westborough seemed to be the most informative and gave me the least pressure about buying the car. They also gave me the best price. Overall a great experience. I would definitely recommend them to my friends and colleagues.

bvanlaarhoven

Aug 30, 2009

Herb Chamber's Infiniti of Westborough is an excellent dealership. I was very impressed by the Online information provided by Jean Ouellette. Timely e-mails with updates on inventory and specials. She was very prompt to return my emails and she was a pleasure to talk to over the phone. Jim Walmsley was the Sales Rep. that I worked with and he was extremely professional and never pushed me during the 3-weeks I was in contact with him. Jim's knowledge of the Infiniti G37X was exceptional and he answered all my questions promptly. Paul Martineau was the Sales Manager I worked with and he was very pleasant during the entire process.I wanted to purchase my new Infiniti from Jim because he was so helpful and the dealership is 4 miles from my home. The new car price was competitive. Unfortuantely, the price I was offered for my trade in was lower than the trade-in price I received from another dealership. So I purchased the car elsewhere.I would highly recommend that customers that were in the market for a new Infiniti shop the Herb Chamber's Infiniti. I will perform my maintenance there and continue to recommend them to others in the Metrowest area of Massachusetts.

rubin.joan

Aug 27, 2009

Herb Chambers used Mini: Westboro,MAOn 8/21/09 my husband and i drove out to westboro to see if there were any mini coopers on the lot and there parked in front of the dealsership was a beautiful used yellow mini cooper. we met with your senior director of sales Anthony Carlino. we appreciated Anthony's candor and his thorough presentation of the car; and he was very patient with our questions. it was actually an enjoyable experience without the kind pressure experienced at other dealerships. Anthony has kept us informed every step of the way. Not only would i call Anthony when its time for us to buy another car, we will recommend Anthony to our friends and co-workers. Joan & Wally rubin

Louis Frank

Aug 19, 2009

As a senior psychologist with a number of separate practice sites, I spend alot of time in my car. So, it was very important to me that I find a dealer who would be more interested in helping me find the right car than in merely convincing me to purchase the most expensive luxury vehicle. After a number of frustrating visits to dealerships, I was fortunate to find Infiniti of Westborough. Pranav Gill and Anthony Carlino answered all my questions and gave me information about their vehicles that was eye opening. They also treated me, my wife and teenaged son with friendly humor and respect. This was the most pleasant experience I have had in decades of buying cars. Also, I love my new Infiniti.

mikedige

Aug 13, 2009

This was the best experience in purchasing my new G37X infiniti. Everyone we dealt with was very friendly and helpful. Anthony Carlino was very accomadating in locating the car with the options we wanted. The whole sales staff went out of their way to make this sale take place and I appreciate it. The whole environment with a new clean building made it a comfortable experience.

sjoy312

Aug 10, 2009

Thrilled to learn a new Infiniti dealership had opened nearer to home, but had no time to visit at first. I started out online and was able to accomplish all of what I needed to know before I even got there. Availability, incentives price range and I scheduled an appointment to stop in after work. The dealership is gorgeous and the sales team provided personal and professional service. When I arrived, the vehicle was ready for me to test drive. They really did make good use of my time and I was able to get exactly what I was looking for at a great price. I look forward to working with their service department. I would recommend this new dealership and the experience they provide to everyone.

rhaddad

Aug 5, 2009

I was looking for a very specific 2009 G37 AWD Coupe that did not exist in inventory in New England. Paul Martineau went the extra step and found the exact car I wanted at a NJ dealer. Since I work out of state during the week, we had to negotiate everything during the week by e-mail and phone to closed the deal sight unseen. When that car became unavailable Paul found another in CT. We were able to close the deal in one week via long distance during the July price incentives. I have the car I want at the right price, the right trade in value and the right financing rate. Anthony Carlino went out of his way to help Paul and I close the deal during the dealer's month end rush and then help prep the car at delivery.Other dealers invited me to visit knowing they did not have my dream car in there inventory. I recommend Herb Chamber Westborough since they were able to make a complex deal work out for me.PS: I love this car!

summerjuly2009

Aug 5, 2009

I am a long time Nissan owner but I was looking to upgrade from my Maxima and I really liked the G37X. I was referred by a friend to make the trip to the new Herb Chambers dealership in Westborough and I am so pleased I did! The facility is breath taking and the staff members are welcoming, well informed, and customer service oriented. The General Sales Manager Paul was very accomodating and made what can be a very stressful experince a seamless one. All of my questions and concerns were addressed with the utmost professionalism and attentiveness. I walked out of that dealership with my new G37X and one of the best purchasing experiences I have ever had in any sales environment. The same friend told me about this web site so I decided to write a quick note of thanks and give a big thumbs up to the team at Infiniti in Westborough! Thanks!

Golfer425

Aug 3, 2009

This dealership is the definition of customer service, I was so impressed the way the sales staff maintained such a professional yet friendly domineer. What stuck most in my mind was how in tune the general manager Pranav Gill was with his store, it put my wife and I at ease making such a big purchase. I would and will absolutely recommend Herb Chambers Infiniti of Westborough in the future and will not think twice about coming back.

jrhallo

Jul 24, 2009

My entire experience with Herb Chambers Infiniti of Westborough has been first rate. My wife and I dropped in on the 4th of July to test drive a G37x coupe and although we initially didn't plan on buying that day, they made it so easy that we couldn't pass it up. A few hours later we were home with the G37x (they had what we wanted on the lot) and they picked up our trade-in from our home. Everyone was personable and professional. Clearly a class operation with high standards. I'm looking forward to a great relationship over my ownership of this fantastic car. I recommend that you consider them if you are interested in an Infiniti.

lfishman

Jul 12, 2009

struck a fair deal with above board and gentlemanly negotiations, dealer located car of my choice from another dealer within a few business days. the actual negotiations to strike the deal took only 2 days to close. the delivery of the car was on a friday late afternoon and the service team and sales team stayed late to ensure everything was perfect. the dealer is a new infiniti dealer but part of the herb chambers family. my wife recently bought a lexus at herb chambers in sharon and had the same good experience. i would recommend visiting and buying a car at this dealer.