Used Cars for Sale at Herb Chambers Kia of Burlington in Burlington, MA

George

Jan 21, 2016

I did not buy my Kia Soul from Herb Chambers in Burlington but I really wish I did! From Jennifer Nelson the Service Consultant to Jebb the technician all people I have met, everyone is always professional, friendly and polite. I will not take my Kia to any other place but only to the Herb Chambers Kia in Burlington. Thank you very much.

Bob

Dec 21, 2015

Bought a used 2012 volkswagon GTI. There where a few things that should of been taken care of prior to me picking up the car a few days after I paid for it. The tire pressure warning light was on. Was assured it would be fixed. The day I pick it up, I am told its fixed, sales lady said the light will go off after a few miles of driving. Needless to say, it did not. I called to explain, was told to bring it by to get repaired. after driving all the way up to there, I was told they cannot fix it. They said they would call me back in a few days, That was last week. I have not heard back from anyone. another case of forgetting about the customer after the sale.

Susan Weitzner

Nov 21, 2015

Traded in my Scion tC for a brand new 2015 Optima. Got a great deal because 2016's are out. Optima has added packages that make it seem like a luxury car...plus insurance and excise tax are lower for getting year old model. Sales team was honest and knew car inside out. It was overall a great shopping experience and I will be a return customer. I have local Kia dealer but chose to take 45 minute ride due to great things I heard about Burlington Kia.

hutch

Oct 28, 2015

we own a 2013 Kia bought in new here and we have it serviced here every time .never have we have had a problem at this Kia dealer . service is great from the Cesar at the desk to the mechanics to all that work there.its comforting to know that they listen to you and do everything to make sure its done right . thank you

kiasorento5451

Aug 29, 2015

The reason for a 5 star rating is i've leased over 10 cars from 3 dealerships and Herb Chambers of Burlington with sales person Julian Aquirre was the best experience of all 3 dealerships. Julian was knowledgeable about all the new Kia's. When we finally made a decision on which model Sorento we wanted the color my wife wanted (red) was not on the lot. Julian made a trip to Maine to get my wifethe car she wanted. he also was not pushy about making a sale. He also came in on his day off to fit my schedule to go over the contract and answer any questions about the car and install the plates. He also setup a date for our 1st free oil change. Julian had a great sense of humor and made it a pleasure to deal with. I will be a repeat customer in 3 yrs.

Jaidaava1

Jul 14, 2015

I was purchasing my first car from a dealer, all my previous vehicles were used or handed down, so I was very excited to be shopping for a car I really wanted. I knew exactly what I wanted and what I was willing to pay. I had test driven the Kia Sorento and knew I wanted it but was searching for the right one with all the luxuries I wanted. I found it at herb chambers in buington. I went in on a Sunday afternoon with intentions to purchase the vehicle. I didn't need to be pressured to buy, which is what I got from the salesman Bob who was test driving with me. I was not impressed at all with the professionalism from the salesman. That day I bought the car. I was to return the next day to pick it up. I was called at 9am the next morning and couldn't pick up because I was working. Not even a minute later he called my job when I specifically told them don't call me at work(I work in a hospital and they don't allow personal calls). I td him I would be there at 5 to pick it up. I arrived at 5 and the car wasn't ready. It was still being cleaned, they knew from the previous day I was coming and confirmed time in the morning. So I waited and when the car was ready I was handed the keys and that was that. The salesman that sold me my car was too busy trying to sell another couple a car instead of taking care of me, knowing what time I was coming and had my children with me. I asked 3 times for my plates to be transferred, I asked 3 different people for the papers to my car atleast 7 times. No exaggeration. I was handed an envelope and basically told bye bye. I guess after the papers are signed they don't value their customers, on to the next. To top off my great experience I received a call later that evening that I needed to sign more paperwork and they couldn't find the key to my trade in. Had they had good or even average customer service this would not have happened. I expressed my dissatisfaction with the manager and was apologized to but that was all. Poor customer service should be addressed and attempts to make it up to the customer were not addressed, maybe a few free oil changes or detail, something to show they care about their customers, but I was offered nothing. I'm also still waiting for my 2nd key that is supposed to come with my car that I've also asked for numerous times. It has been a few weeks. Would not recommend this dealer. They have the same cars at other dealers that value customer service.

Jshutterbugf

May 19, 2015

Original situation resolved after dealing with manager. Had a dispute about the auto start but it was finally taken care of when I got to the top of the chain. Anyone below that was not helpful to the situation.

kisiellll

Apr 29, 2015

I had the pleasure of working with Tom O'Donnell this past week to get in me in a new lease, and I have to say he completely blew away my expectations. Tom was very patient, extremely thorough, answered all of my questions, and in general was just a great guy. His primary goal was clearly to make sure I was happy and comfortable.For anyone looking to purchase or lease a new vehicle, Tom is the man to go to. I know when my lease ends, I'll be sitting down with Tom first to see what more he can do for me.Thanks again Tom!!!

Denpa

Apr 27, 2015

What about Bob? If Bill Murray, of this hilarious movie, was a car salesman, he would be camped outside the dealership and all over you, not to mention the 6 e-mails and 5 calls later! This is NOT the case with Herb Chambers KIA of Burlingtons sales and leasing consultant- Bob Lucas! At first, I wasn't sure be really wanted to sell me a car. Which was kind of a good thing after being bombarded by other dealership sales people with wait till you feel the heated steering wheel and try the smartphone Bluetooth app! Bob, on the other hand, was laid back and mild mannered! He simply asked what I would like. I told him I have a Sedona and want a new one, but this time with heated seats. Oh, thats the LX one with the convenience package, be said calmly while looked up the inventory to see if some were available. I told him I would like to lease one this time. He looked up the blue book value for my car, as I did for my homework, and he computed a much better offer than I ever expected! Great! But the best part was the 36 monthly payment. Way better than the other three KIA dealerships I visited! I guess when Herb Chambers sells over a million cars every year be allows his people some adjustment for they must truly value our personal experience at all his dealerships. Thus, I bought my new platinum graphite Sedona LX on the spot! It is beautiful! So, if you are in the market for a new KIA and want a salesperson that is laid back but knowledgeable and sincere, please ask for Bob Lucas and he will find you the best vehicle for your needs and budget. This was my experience about Bob!

dcint17

Apr 17, 2015

I leased a car in Feb of 2014 from John Francis. I told him I would be back in 2015 to lease another vehicle as my second car lease would be ending. I walked into the dealership on April 4 2015 thinking he would not be there. I asked for him and to my surprise he was still there. (We all know car salesmen are usually gone the next time you go back). Anyways he greeted me by my first name. I have not seen or heard from him in over a year and he remembered my name! I thought right there that this was going to be an easy transaction. I did think that we would start the process and look at some numbers and I would say that I didn't like the numbers and I will be back next month. I figured this would go on for a few months as my lease was ending. However, not only did John and the Management team work with me but I DROVE out of the lot 2 hours later with a new lease and left my old car there!! We were not expecting to leave with a new car and we were not prepared as the old car was messy (we have 2 kids). John said no problem, dont worry about the mess. Not only did he say that but he actually helped get items from one car to another. I have been leasing vehicles for over 15 years and when I say that this was the BEST experience ever, it is true!! John and Kia of Burlington have made my leasing experience very pleasant. If you want a hassle free and great experience, ask for John Francis!!! You can't go wrong!! I will be back again.

AnnaDiGiovine

Apr 15, 2015

Julian was awesome! This was my first time buying a car and I am so lucky I got Julian to help me with this. Julian was down to earth, not pushy, and extremely helpful in informing me all about my 2012 kia optima! I LOVE my car, and i loved my experience with Julian! He checked in and explained everything to me as much as I needed him too. He was extremely knowledgeable about the industry and such a nice guy! I would absolutely recommend him!Thank you so much Julian!

Ann A

Mar 22, 2015

The first time I went to Kia Burlington, it was to help a friend find a used car to fit her budget, and the service and assistance we received from Bob was really great. She didn't feel pressured, and the whole experience was great from beginning to end. Bob was accommodating, charming, and knowledgeable. My second visit was just last week- I had decided to see if I could trade in my Toyota Venza for a more affordable car- not caring too much about what the replacement was, so long as a lower monthly payment could help me get through an annoyingly ill-timed divorce...(aren't they all though?) So, I called Bob, remembering how easy he was to work with. I was not disappointed - he guided me through some options, and explained every aspect of the process clearly. His follow-up is excellent, and everyone who works here is very nice. Bob goes out of his way to make sure everything is on track, called to let me know the car could be ready a day early, even. I wouldn't hesitate to send people here for their car purchases/leases. He custom tailored the experience to my specific goals, and I drove off the lot yesterday, happy with my leased Optima, and lower monthly payment.

Mignonne

Mar 21, 2015

The first time I went to Kia Burlington, it was to help a friend find a used car to fit her budget, and the service and assistance we received from Bob was really great. She didn't feel pressured, and the whole experience was great from beginning to end. Bob was accommodating, charming, and knowledgeable. My second visit was just last week- I had decided to see if I could trade in my Toyota Venza for a more affordable car- not caring too much about what the replacement was, so long as a lower monthly payment could help me get through an annoyingly ill-timed divorce...(aren't they all though?) So, I called Bob, remembering how easy he was to work with. I was not disappointed - he guided me through some options, and explained every aspect of the process clearly. His follow-up is excellent, and everyone who works here is very nice. Bob goes out of his way to make sure everything is on track, called to let me know the car could be ready a day early, even. I wouldn't hesitate to send people here for their car purchases/leases. He custom tailored the experience to my specific goals, and I drove off the lot yesterday, happy with my leased Optima, and lower monthly payment.

Tbrown

Mar 13, 2015

My experience was with Julian Aguirre, who was great to deal with. We knew exactly what we were looking for when we came in and wanted to pay the ad price for a Kia Optima. That vehicle was not available when we came in, but Julian found a comparable vehicle on the lot and we got it for practically the same price. Julian was very up front and pleasant to deal with, overall it was one of the best car buying experiences I have had, having purchased maybe 15 new vehicles over the years. I would recommend Julian to anyone who is looking to buy a Kia.

tbrown

Mar 13, 2015

My experience was with Julian Aguirre, who was great to deal with. We knew exactly what we were looking for when we came in and wanted to pay the ad price for a Kia Optima. That vehicle was not available when we came in, but Julian found a comparable vehicle on the lot and we got it for practically the same price. Julian was very up front and pleasant to deal with, overall it was one of the best car buying experiences I have had, having purchased maybe 15 new vehicles over the years. I would recommend Julian to anyone who is looking to buy a Kia.

Salt45

Mar 10, 2015

.I walk in to the dealership with no intention of purchasing a car.A gentleman by the name of Julian introduce himself and asked if i needed any help he was there to assist me...I told him I was interested in takeing the Kia Sorento for a test ride he imediately got the keys and i took the car for a ride solo of course after taking my licence...I was very intested.....he made the deal very smooth his demener...his calm affect and his general Manager made it a very beautiful experience....Senee also ...didnt presure me at all even as they can see my athusiasm for the car.......I think I found my new car dealership for life....I still go to the same Barber that been cutting my hair since i was a kid...get my drift I Highly recomend you check out this deealership and you willl experience what i mean...no presure.....thank you for a stress free experience Mr Aguirre...and Mr.O'connell...I feel like a new man thank again

Joevengren

Mar 7, 2015

Purchased a 2010 Subaru. Car Fax report provided. Price was fair price. (Of course we always want to pay less). Used car check was done after we made purchase. They did oil and filter change and front brake job. Only one set of keys/remote. Told them we needed, they contacted previous owner and got them.

BrendanG

Jan 26, 2015

I purchased a new 2015 Kia Optima EX and could not have been more pleased! The dealership was clean and everyone was friendly. I worked with John Francis and he was awesome! He was very upfront about everything and I felt like he was being very honest. I didn't feel pressured and enjoyed my time at this dealership. One note was that I knew exactly what I wanted when I went in after test driving many other cars, but John was able to find a very close match to what I was looking for on the lot and we closed that day! I would highly recommend this dealership if you are looking to buy a new Kia!

lefos

Jan 26, 2015

I purchased a new 2015 Kia Optima EX and could not have been more pleased! The dealership was clean and everyone was friendly. I worked with John Francis and he was awesome! He was very upfront about everything and I felt like he was being very honest. I didn't feel pressured and enjoyed my time at this dealership.One note was that I knew exactly what I wanted when I went in after test driving many other cars, but John was able to find a very close match to what I was looking for on the lot and we closed that day!I would highly recommend this dealership if you are looking to buy a new Kia!

KiaSoulOwner

Jan 16, 2015

We needed to purchase or lease a vehicle on short notice and we were very fortunate to work with Julian at Herb Chambers Kia Burlington. Through the entire process Julian did a terrific job explaining both the purchase and lease options. We also highly recommend the sales and management team for their professionalism and helpfulness.

dalondino

Jan 1, 2015

My wife and I just leased a 2015 Kia Optima and were very pleased with our experience working with Julian Aguirre. Julian's knowledge and ability to answer all our questions put us at ease, as this was the first leasing experience for either of us. Julian was personable and professional, communicating well in person and by phone, introducing us to the service department (they were very friendly as well), and taking his time to make sure we understood every function of the car before we left the lot with it. I would highly recommend working with Julian and the folks at Herb Chambers Kia of Burlington.

dalondino

Jan 1, 2015

My wife and I just leased a 2015 Kia Optima and were very pleased with our experience working with Julian Aguirre. Julian's knowledge and ability to answer all our questions put us at ease, as this was the first leasing experience for either of us. Julian was personable and professional, communicating well in person and by phone, introducing us to the service department (they were very friendly as well), and taking his time to make sure we understood every function of the car before we left the lot with it. I would highly recommend working with Julian and the folks at Herb Chambers Kia of Burlington.

almccomiskey

Nov 28, 2014

I went to KIA Burlington this weekend to see my options on a lease. I was introduced to John Francis. Right from the beginning I knew this would be a good visit. I was there with my 7 year old son and John talked to him like he was involved with buying the car. I have been leasing for quite some time and I always feel pushed or rushed...not with John, he listened to what I was saying and helped me as much as he could. I ended up leasing a 2015 Sorrento and I couldn't be happier. John was the BEST car salesman I have had. My son fell asleep on Johns desk and when I needed to go in for financing he sat with my son on the couches just in case he woke up and was nervous about where he was. He didn't have to do that and I didn't even have to ask him, he just did it. I was overly impressed with the service and respect I received from John during my visit. I will definitely be looking for him in 3 years.

Alison

Nov 26, 2014

I went to KIA Burlington this weekend to see my options on a lease. I was introduced to John Francis. Right from the beginning I knew this would be a good visit. I was there with my 7 year old son and John talked to him like he was involved with buying the car. I have been leasing for quite some time and I always feel pushed or rushed...not with John, he listened to what I was saying and helped me as much as he could. I ended up leasing a 2015 Sorrento and I couldn't be happier. John was the BEST car salesman I have had. My son fell asleep on Johns desk and when I needed to go in for financing he sat with my son on the couches just in case he woke up and was nervous about where he was. He didn't have to do that and I didn't even have to ask him, he just did it. I was overly impressed with the service and respect I received from John during my visit. I will definitely be looking for him in 3 years.

tmcconologue

Nov 23, 2014

Recently leased new 2015 Sorrento for my wife. Julian was salesman I worked with and was very professional. trading in current lease and acquiring new one was made very easy. I would recommend anyone going to Kia work with Julian.

Galantman

Nov 21, 2014

Just picked up my new Kia Soul from Tom O'Donnel. Tom was terrific. His knowledge, professionalism and willingness to work with the customer are unmatched in my experience. He was also one of the most courteous people I have met in a long time. The whole team at Herb Chambers Kia in Burlington was awesome. If you don't go there for your next Kia, you have not done you homework.b

galant2014

Nov 21, 2014

Just got my Kia Soul from Tom O'Donnel today. What a great experience! Tom's knowledge,professionalism and willingness to explain things was remarkable. He was also very courteous. I cannot say enough about Tom and the whole team at Herb Chambers Kia in Burlington. If you don't go there for your Kia, you have not done your homework!

mnbsanders

Nov 7, 2014

Truly a great experience!!! This was the first time my wife and I ever leased a new vehicle. We had two bad experiences in the past with used car dealers, so we vowed to never buy from a dealer again. However, we needed an additional vehicle, so I began reviewing and calling the "Private Seller Only" listings on a popular website (name ends with -list). It quickly became apparent that these were dealers who had purchased cars at an auction and were looking to make easy money and a quick sale. Another online resource (at#*%trader.com) really wasnt any better because they seemed to have very few local listings from private sellers - again most were dealers. So reluctantly, I talked to my wife about going to a dealer. We were skeptical and cautious. But then we remembered the many billboards for Herb Chambers claiming a no-pressure, no-bull car buying experience that would actually be a pleasure. It seemed too good to be true. However, this is one of those rare instances in life where it actually wasnt. We ended up at Herb Chambers Kia in Burlington where we were introduced to salesman, John Francis. He was excellent to work with and represented the Herb Chambers brand with great professionalism. He was extremely patient with us, allowing us to ask all our questions and take several test drives without even the hint of pressure or frustration with us. Initially, we were focused on pre-owned cars, which they have in abundance. All of them seemed to be in excellent shape and we were almost ready to buy, even putting a deposit down on one. Then after one final test drive, we changed our mind and decided not to buy it. It was a hybrid and we have no experience with hybrids. As nice of a car as it was, there were too many unknowns for us since it was a hybrid. So we pulled the plug on that deal and thought for sure that John would be frustrated after all of this. After all, he essentially had made the sale before we backed out. But John was totally cool with it. He understood that buying a car is the second-most expensive purchase most of us will ever make so he understood our desire to make sure we got it right. After all of this, it became apparent that we no longer wanted pre-owned but the security and peace of mind of a new vehicle with a new warranty. So he guided us through this process (entirely new to us). We ended up leasing a 2015 Kia Optima and it is beautiful! The car looks like a high-end importand it drives like one too. Its an amazingly sporty, fuel-efficient machine. We couldnt be happier with the car, the negotiation process, and the entire deal. Herb Chambers has an excellent business model that his staff have apparently embraced. Our experience was no-bull and no-pressure, actually a pleasure. As a result, we have a car that we love on terms that work fantastic within our budget. Thanks again to Herb Chambers and to John Francis at Kia Burlington for your help!

ronzo28

Nov 5, 2014

I recently purchased a 2015 Kia Sorento from Herb Chambers Kia in Burlington. The billboards you see about Herb Chambers' dealerships are spot on - the whole experience is so much different than what I am used to. The showroom is non-pressure, clean and welcoming and the process was super easy. The salesman, Julian was down to earth, easy going and informative. He explained all of the features of the car during our short test drive. He knew the answers to all my questions. When we got back to the dealer and it was time to negotiate, that was easy too. Julian didn't play the back and forth game that most salesmen do. I asked for a fair price and I got a fair price, both for the car I was purchasing and my trade-in. When vehicle delivery time came I was blown away by Julian's thoroughness in presenting the vehicle to me. This was my second purchase at this dealership and my first with Julian. I would highly recommend Herb Chambers Kia and Julian to anyone interested in purchasing a new Kia - you will not be disappointed!Ron

Kali0121

Nov 3, 2014

Just picked up my 2015 Kia Sorento today. Thanks to Tom O'Donnell, and his patience with helping me choice the best affordable option; the process was seemless.I feel that for as long as I have my Sorento, Tom and the Kia Team are there and they have my back.I would recommend this dealership and salesperson, Tom, for a wonderful experience, in what can be a stressful situation.

Jusdon713

Nov 3, 2014

Julian was my salesman. Very professional and was easy to purchase a vehicle from him! I highly recommend this dealership, and I highly recommend having Julian assist you with your purchase! Top notch!

KelleyRemick

Oct 19, 2014

I absolutely love my Sorento! My salesman was Tom O'Donnell and he was great! Really knew what he was talking about and made the whole process quick and easy. This is my third lease, and by far the best experience thanks to Tom!!

Marjorie C.

Oct 17, 2014

Went to the dealer to get a new Kia Sorrento for my mom. Our salesman was Bob Lucas. He took the time to ask her what she wanted in the car. He didn't have the exact car on the lot, but showed us a similar vehicle and was able to get us the Sorrento mom wanted from another dealer. After we bought the car (at a great price :) he took the time to show my mom the entire car, from front/back, and even programmed her phone and radio for her. I would highly recommend Herb Chambers Kia of Burlington. Both Bob, and his manager (whose name escapes me now but was very nice!) were great to deal with.

Colleen

Oct 14, 2014

I loved buying my new Kia Optima!! My salesman was Tom O'Donnell, he was great! Knew everything about the car, and no run around like I had at 2 other dealers. Friendly, didn't waste any time, and got me what I wanted. I told him what I was looking for and what I could spend, he helped me narrow down the options and I swear I got the perfect car! I love this car, and will definitely go to Tom O'Donnell next time I'm in the market for a car. He answered all my questions, made sure I was satisfied with the car and the financing.

Michael Palladino

Oct 14, 2014

Herb Chambers Kia of Burlington is by far the best dealership around! I have purchased my 2nd new Kia from them this past September and they are the reason I keep coming back. Also my sales associate John Francis has been nothing but the very best with helping me get into both my vehicles. If your looking for Kia's there is only one place to go and thats Herb Chambers!

Colleen Reis

Oct 14, 2014

I loved buying my new Kia Optima!! My salesman was Tom O'Donnell, he was great! Knew everything about the car, and no run around like I had at 2 other dealers. Friendly, didn't waste any time, and got me what I wanted. I told him what I was looking for and what I could spend, he helped me narrow down the options and I swear I got the perfect car! I love this car, and will definitely go to Tom O'Donnell next time I'm in the market for a car. He answered all my questions, made sure I was satisfied with the car and the financing.

Renee

Oct 3, 2014

Buying a car is exciting, but there's usually no getting around how much the whole process of it sucks. I have to say working with Bob Lucas made the process much less painful. He was honest, knowledgable and fun to work with, and the biggest plus was that he made made sure I didn't have to sit there for hours and hours waiting for paperwork to be done. He did the work to find what I was looking for and gave me straight answers when it came to pricing. I love my new Audi :) and would highly recommend Bob and this dealership to anyone in the market for a new car.

rlucassil

Oct 3, 2014

Buying a car is exciting, but there's usually no getting around how much the whole process of it sucks. I have to say working with Bob Lucas made the process much less painful. He was honest, knowledgable and fun to work with, and the biggest plus was that he made made sure I didn't have to sit there for hours and hours waiting for paperwork to be done. He did the work to find what I was looking for and gave me straight answers when it came to pricing. I love my new Audi :) and would highly recommend Bob and this dealership to anyone in the market for a new car.

Laura

Sep 30, 2014

I was in the market for a car and stopped in at, Herb Chambers KIA in Burlington two weeks ago. My sales person was Bob Lucus and I have to say, I've never had a more patient and wonderful salesperson to deal with. He always made me feel important - unlike most other car salesmen who look at you like their meal ticket. He was knowledgeable and went over the car for me in detail. I went away feeling confident and most important HAPPY! I would highly recommend this dealership and especially Bob Lucus!!! I am a very happy customer!!

Bestsalesman

Sep 30, 2014

I was in the market for a car and stopped in at, Herb Chambers KIA in Burlington two weeks ago. My sales person was Bob Lucus and I have to say, I've never had a more patient and wonderful salesperson to deal with. He always made me feel important - unlike most other car salesmen who look at you like their meal ticket. He was knowledgeable and went over the car for me in detail. I went away feeling confident and most important HAPPY! I would highly recommend this dealership and especially Bob Lucus!!! I am a very happy customer!!

HaleyMA

Sep 24, 2014

My experience was wonderful! I have purchased two cars, at herb chambers but different locations, the first experience was good but this one was significantly better! Julian was very helpful, kind and made the process very easy. I could not be happier with my purchase and the customer service

Hkeugster

Sep 24, 2014

My experience was wonderful! I have purchased two cars, at herb chambers but different locations, the first experience was good but this one was significantly better! Julian was very helpful, kind and made the process very easy. I could not be happier with my purchase and the customer service

tjsevero

Sep 13, 2014

My Dad (Tom) and I (Tom) were very happy with the service provided by our dealer (Tom). He was attentive to our needs, really took the time to get to know us as buyers, and helped us find a car that was really a great fit for us. I love my new Kia Optima Hybrid, and I recommend Tom highly to anyone in the market for a vehicle.Not long ago, I was sitting in the chair you are sitting in, looking at this review book, reading people's feedback on Tom and thinking: "If these reviews are true, this guy's going to have some pretty big standards to live up to," They are, and he more than did!

Barbara and Tom

Sep 8, 2014

We thought we were just looking at new cars, but ended up buying a new Kia. We worked with Julian, who took his time explaining all the details we needed to know. He was patient, knowledgeable, professional. There was no pressure at any time. He answered all of our questions, and was so well-informed about the vehicle and the many accessories. Julian made the car-buying experience easy and enjoyable. This young man is a wonderful asset to Herb Chambers Kia. Thanks so much, Julian, you're a great salesperson, and a wonderful representative for Herb Chambers Kia.

Ronan

Sep 7, 2014

Patient, notice and polite Tom is an excellent car advisor. Perfefect Customer service when we bought a used 2011 Soul to Tom

newbies

Sep 7, 2014

We thought we were just looking at new cars, but ended up buying a new Kia. We worked with Julian, who took his time explaining all the details we needed to know. He was extremely patient, knowledgeable, professional. There was no pressure at any time. He answered all of our questions, and was so well-informed about the vehicle and the many accessories. Julian made the car-buying experience easy and enjoyable. This young man is a wonderful asset to Herb Chambers Kia. We love our new Kia Optima, and we owe it all to Julian, and his fabulous expertise. Thanks so much, Julian. you're a great salesperson, and a wonderful representative for Herb Chambers Kia..

Ronan35

Sep 7, 2014

Patient, nice, polite, Tom is an excellent car advisor. We bought a Kia Soul from KIA Burlington and It was an excellent experience. Thanks Tom. Ronan

doug01760

Aug 29, 2014

After over 20 years of owning Hondas, I recently purchased a 2015 Optima from Herb Chambers KIA. It was the most painless car buying process I have ever experienced, thanks in very large part to Jude Kasekamp. He is a professional in every sense of the word - approachable, accessible, thorough, knowledgable, helpful, and patient. What more would you want in a sales representative? It has been a great ride all the way with Herb Chambers KIA - from the initial dealership contact, through the buying process, and into the ownershop phase. Highly recommend them (and Jude in particular).

Philip

Aug 28, 2014

I walked in the showroom and in instant Julian Aguirre introduced himself to me and he started listening to my car needs. We went for the car demonstration and on the ride he explained the car features. He knows his product line - a true car professional. He is very sure of himself and treated me like a valuable customer. He answered all my questions fully and kept listening and asked for the sale. I decided that I wanted to do due business with Julian and I bought a 2015 Kia Optima. I am very satisfied and he is the salesman for my next car. I will recommend him to all my friends! He is very good on customer service after the sale!

S. Rahman

Aug 17, 2014

We went to check out the dealership not planning on actually buying. However Tom was so patient with explaining the ins and outs while not putting any pressure at all on us that we ended up buying and are happy with our decision. He was friendly, experienced, and very knowledgeable - it was obvious he knew what he was doing. I'll definitely recommend him to my friends and family. Thanks Tom!

sharazard

Aug 16, 2014

We went to check out the dealership not planning on actually buying. However Tom was so patient with explaining the ins and outs while not putting any pressure at all on us that we ended up buying and are happy with our decision. He was friendly, experienced, and very knowledgeable - it was obvious he knew what he was doing. I'll definitely recommend him to my friends and family. Thanks Tom!

Fern

Aug 5, 2014

Bob Lucas was informative, helpful, friendly, and efficient. He made the process of buying my new vehicle easy and non-intimidating.

Ferny

Aug 4, 2014

Bob Lucas was informative, helpful, friendly, and efficient. He made the process of buying my new vehicle easy and non-intimidating. I would highly recommend Herb Chambers Kia to a friend, especially if you have the chance to work with Bob.

Arthur

Aug 1, 2014

Best car buying expierence ever in 50 years of buying cars. Great pricing , great experience with sales person,Jude Kasekamp.

usfarbuoabc

Aug 1, 2014

I had been looking for a Kia Cadenza. Went to a Kia dealer in Medford and was given a price to go along with my trade in. Then went to Chambers Kia and met salesperson Jude Kasekamp. We spent an hour together in which I took a test ride. Jude gave me a price $400. lower than Medford Kia dealer. I said I wanted to try one other Kia dealer. Jude said what would it take for me to buy that Cadenza today. I said take another $1,000. off. Jude got up and said I will be right back and he was back in less than a minute . He said " it's a deal". I was not expecting that and I had one other thing I had to attend to and that was showing the Cadenza to my finance who was at the Wayside Mall. Jude said take the car and I did and showed her the car at the Wayside Mall. She loved it - I loved it. I bought it.Juda and I agreed on the price at 4:30and at 8:30 I drove the car off the lot.I am 70 years old and have bought many cars over the years but this was the easiest car purchase I have ever made. Also Jude K. was the best car person I have ever dealt with. He was sincere, courteous, not at all pushy, and knew the product. Jude told me if I ever needed info. on how to use the technology in the Cadenza to either bring the car in so he could advise me or call him . And I won't hesitate to because I know he means it.One other thing I have had the Cadenza for one month and there is no doubt in my mind this is the best car I have ever owned. Truly a beautiful car in every way. I am very happy with the way I was treated at Chambers Kia.

happy customer

Jul 31, 2014

Tom O'Donnell was a great salesperson! He was friendly and very helpful. He was very patient in explaining everything. He went out of his way to make this a great car buying experience.

diane9290

Jul 31, 2014

Tom O'Donnell was a great salesperson! He was friendly and very helpful. He was very patient in explaining everything. He went out of his way to make this a great car buying experience.

Roger M.

Jul 22, 2014

I was getting ready to end my lease on a 2012 Subaru, and started looking at other models. I went to York Ford, Lannon Chevrolet, and started asking questions. I found both sales reps there to be somewhat unenthusiastic , especially when I told them I had 7 months left on my lease. I did some homework on line, looking at various makes of cars. The next day I was called by a very pleasant and knowledgable KIA of Burlington internet sales rep Victoria Nunez. She told me to come in and talk to them about the Optima. I went to Herb Chambers in Burlington. Sales Rep Tom O'Donnell greeted me and I explained my situation. He enthusiastically showed me the KIA Optima and went into great detail about the car and the difference to the Subaru. I told him I was actually interested in ending my lease early but was told by the Lannon sales rep that if I wanted to do that it would cost me an extra $1000 on the down payment. Tom and I sat at his desk and he started working the numbers. He also had my Subaru appraised. I also told him that I wanted to upgrade to KIA Optima model above the basic KIA LX, I also wanted leather seats. We went back and forth a little and Tom and his manager got the deal to something I could afford and I felt that I had gotten a very good deal. He showed me a car that had everything I wanted, we drove the car to my wifes office in Stoneham and she looked at it Tom explained all the features. She said she was good with that car. Tom and I shook on the deal and drove back to the office and we finished the paperwork. Tom then made some phone calls and helped me make arrangements to keep my Veterans Plates. Tom is a very down to earth, low key sales rep. I really enjoyed dealing with him and felt he was a straight shooter from the , get go. Great experience all around. Love the Car!

Roger M

Jul 22, 2014

I was getting ready to end my lease on a 2012 Subaru, and started looking at other models. I went to York Ford, Lannon Chevrolet, and started asking questions. I found both sales reps there to be somewhat unenthusiastic , especially when I told them I had 7 months left on my lease. I did some homework on line looking at various makes of cars. The next day I was called by a very pleasant and knowledgable KIA of Burlington internet sales rep Victoria Nunez. She told me to come in and talk to them about the Optima. I went to Herb Chambers in Burlington. Sales Rep Tom O'Donnell greeted me and I explained my situation. He enthusiastically showed me the KIA Optima and went into great detail about the car and the difference to the Subaru. I told him I was actually interested in ending my lease early but was told by the Lannon sales rep that if I wanted to do that it would cost me an extra $1000 on the downpayment. Tom and I sat at his desk and he started working the numbers. He also had my Subaru appraised. I also told him that I wanted to upgrade to KIA Optima model above the basic KIA LX, I also wanted leather seats. We went back and forth a little and Tom and his manager got the deal to something I could afford and I felt that I had gotten a very good deal. He showed me a car that had everything I wanted, we drove the car to my wifes office in Stoneham and she looked at it Tom explained all the features. She said she was good with that car. Tom and I shook on the deal and drove back to the office and we finished the paperwork. Tom then made some phone calls and helped me make arrangements to keep my Veterans Plates. Tom is a very down to earth, low key sales rep. I really enjoyed dealing with him and felt he was a straight shooter from the , get go. Great experience all around. Love the Car!

roger.mastrorillo

Jul 22, 2014

I was getting ready to end my lease on a 2012 Subaru, and started looking at other models. I went to York Ford, Lannon Chevrolet, and started asking questions. I found both sales reps there to be somewhat unenthusiastic , especially when I told them I had 7 months left on my lease. I did some homework on line looking at various makes of cars. The next day I was called by a very pleasant and knowledgable KIA of Burlington internet sales rep Victoria Nunez. She told me to come in and talk to them about the Optima. I went to Herb Chambers in Burlington. Sales Rep Tom O'Donnell greeted me and I explained my situation. He enthusiastically showed me the KIA Optima and went into great detail about the car and the difference to the Subaru. I told him I was actually interested in ending my lease early but was told by the Lannon sales rep that if I wanted to do that it would cost me an extra $1000 on the downpayment. Tom and I sat at his desk and he started working the numbers. He also had my Subaru appraised. I also told him that I wanted to upgrade to KIA Optima model above the basic KIA LX, I also wanted leather seats. We went back and forth a little and Tom and his manager got the deal to something I could afford and I felt that I had gotten a very good deal. He showed me a car that had everything I wanted, we drove the car to my wifes office in Stoneham and she looked at it Tom explained all the features. She said she was good with that car. Tom and I shook on the deal and drove back to the office and we finished the paperwork. Tom then made some phone calls and helped me make arrangements to keep my Veterans Plates. Tom is a very down to earth, low key sales rep. I really enjoyed dealing with him and felt he was a straight shooter from the , get go.Great experience all around. Love the Car!

LindaMang1

Jul 21, 2014

I recently leased a 2015 Kia Sorrento and my experience at Herb Chambers Kia of Burlington was excellent!! Bob was not pushy, very knowledgeable and very friendly. He made the car buying experience an easy one. He was very knowledgeable about the car and explained every detail to me. He made sure that I was happy and was really a pleasure to work with. I would definately recommend Bob Lucas and Herb Chambers Kia to anyone looking to buy or lease a new Kia.

BoomerZoomer

Jul 20, 2014

Haven't had the car for more than a few days. My experience at this dealership was good overall. It would have been great had there not been some slight confusion as to who the manager was at the beginning of the visit. Very personable and efficient manager, in Senee O'Connell. New salesman Alex very friendly and relaxed during the test drive. Herb Sochat took us through everything financial and the add ons with ease. Julian Aguirre is exceptional in his ability to walk you through the initial introduction to the car's "how to" list. Everything about driving it and using the controls was explained extremely well in a short and organized period of time. He's a tremendous asset to this dealership.

craigjr24

Jul 15, 2014

My experience purchasing my car was excellent. Tom was extremely knowledgeable, friendly, and professional. He made the who car buying experience very easy and relaxed. He followed through on his commitments and promises and made the process and simple and easy as possible. I would recommend Tom to anyone in the market to buy a car. I will make a point to ask for Tom the next time I go to purchase another Kia.

Maj-Lis

Jul 11, 2014

We have purchased 4 Kia's total in the last 3 years. 3 have been from John Francis at Kia of Burlington (Forte. Sorento and the latest 2015 Optima). John is so helpful, professional and not pushy. Other dealers have given us the run around if they knew we weren't going to buy that day and John has never done this. His customer service is awesome and we will never go anywhere else including service/maintenance. He gives you as much time and attention as you need and doesn't rush you along the process. The rest of the staff we have dealt with there as well like the financing department has been just as professional as well.

mtuccolo

Jul 11, 2014

We have purchased 4 Kia's total in the last 3 years. 3 have been from John Francis at Kia of Burlington (Forte. Sorento and the latest 2015 Optima). John is so helpful, professional and not pushy. Other dealers have given us the run around if they knew we weren't going to buy that day and John has never done this. His customer service is awesome and we will never go anywhere else including service/maintenance. He gives you as much time and attention as you need and doesn't rush you along the process. The rest of the staff we have dealt with there as well like the financing department has been just as professional as well.

Garrett

Jul 8, 2014

I'm a first time car buyer and was nervous going into my first round of negotiations. When I met Julian, he completely set me at ease and the conversation flowed freely. He worked with me along with all of my questions, concerns, etc and we didn't move on to the next part until i completely understood why every number was what it was. The negotiation took a long time but it was a wonderful and pleasant conversation the entire time and Julian Aguirre always had an amazing and helpful attitude!

gjgrant586

Jul 7, 2014

I'm a first time car buyer and was nervous going into my first round of negotiations. When I met Julian, he completely set me at ease and the conversation flowed freely. He worked with me along with all of my questions, concerns, etc and we didn't move on to the next part until i completely understood why every number was what it was. The negotiation took a long time but it was a wonderful and pleasant conversation the entire time and Julian Aguirre always had an amazing and helpful attitude!

Peggy

Jul 5, 2014

My daughter just graduated from college and my son is entering his last year of school and it came down to the point where each of them were in desperate need of a new car. We decided that we would look into leasing because financially it would be easier than purchasing two cars. We began to shop around and after visiting a few other dealerships and not finding what we were looking for in the price range that we had, a friend recommended that we visit Kia. We decided to give it a shot, and couldn't be more happy with our decision to visit Kia of Burlington. Bob Lucas listened to everything that we had to say and was able to work with the finance guys to keep everything in the price range we had set and they were able to come up with a great deal for two new 2015 Kia Sorentos. Everyone else we crossed path withs during our time at Kia were also great and always offered a friendly hello! I'm beginning to think about looking into getting a new car for myself and when the time comes, Kia of Burlington will be the first place that I go! Our experience at Kia was great and we can't thank Bob and everyone else enough for their help! -Peggy

pgallagher13

Jul 5, 2014

My daughter just graduated from college and my son is entering his last year of school and it came down to the point where each of them were in desperate need of a new car. We decided that we would look into leasing because financially it would be easier than purchasing two cars. We began to shop around and after visiting a few other dealerships and not finding what we were looking for in the price range that we had, a friend recommended that we visit Kia. We decided to give it a shot, and couldn't be more happy with our decision to visit Kia of Burlington. Bob Lucas listened to everything that we had to say and was able to work with the finance guys to keep everything in the price range we had set and they were able to come up with a great deal for two new 2015 Kia Sorentos. Everyone else we crossed path withs during our time at Kia were also great and always offered a friendly hello! I'm beginning to think about looking into getting a new car for myself and when the time comes, Kia of Burlington will be the first place that I go! Our experience at Kia was great and we can't thank Bob and everyone else enough for their help! -Peggy

dvaleras

Jul 2, 2014

KIA of Burlington is the only place you need to go when you are looking to buy a new car. We visited KIA first and after going to several other places, we came back here. Bob Lucas was so wonderful to work with and his experience and knowledge was exceptional. Bob was patient, answered all of our questions, and guided us through the purchasing process. He never made us feel pressured or rushed; we were so glad we were able to work with him. We appreciated his help and professionalism. Thank you so much for your time and for helping us purchase our beautiful 2015 KIA Sorento. You found us the perfect vehicle for our family!

AlexVasilyev

Jun 23, 2014

Only few words would describe my experience with them:Please promote Tom O'Donnell!Best dealership I've ever been to.-Alex, happy owner of Optima '13 Hybrid.

phindle

Jun 22, 2014

I have purchased several cars from Kia Burlington and have now used their servce center several times over the last week and it was excellent. Everything was fixed and the prices are very reasonable. I had an issue with one car and needed it fixed quickly. They rushed my in and out in about 30 minutes, and I was able to make my appointments for the afternoon. I would highly recommend them for service!

megan

Jun 19, 2014

One June 11, 2014 I purchased a new vehicle (2015 Kia Sorento) from Herb Chambers Kia of Burlington. From my past, I had a horrible experience purchasing a car. I went to get my car fixed and I was interested in looking at new cars. Julian Aguirre was so helpful, he took the time to sit with me, talk about a new car and listen to how I had an awful experience with my last car. He was so generous, he got right to work and asked what I was looking for. I told him I like the Kia Sorentos but I knew it would be out of my budget. He said Dont worry, Ill try and get you the best deal. Later that day, he pulled up a 2015-Kia Sorento and I instantly fell in love! He gave me an awesome price and all I had to do was sign the papers. I got my new car on June 17, 2014. Julian made this process quick, easy, and fun for me. He took care of everything else! Also, he made sure I know how to work the navigation system and all the extra accessories before I left. Julian worked so hard and I appreciate all of his help. I highly recommend people to seek Julians help when buying a car! Sincerely, Megan

meg1

Jun 19, 2014

One June 11, 2014 I purchased a new vehicle (2015 Kia Sorento) from Herb Chambers Kia of Burlington. From my past, I had a horrible experience purchasing a car. I went to get my car fixed and I was interested in looking at new cars. Julian Aguirre was so helpful, he took the time to sit with me, talk about a new car and listen to how I had an awful experience with my last car. He was so generous, he got right to work and asked what I was looking for. I told him I like the Kia Sorentos but I knew it would be out of my budget. He said Dont worry, Ill try and get you the best deal. Later that day, he pulled up a 2015-Kia Sorento and I instantly fell in love! He gave me an awesome price and all I had to do was sign the papers. I got my new car on June 17, 2014. Julian made this process quick, easy, and fun for me. He took care of everything else! Also, he made sure I know how to work the navigation system and all the extra accessories before I left. Julian worked so hard and I appreciate all of his help. I highly recommend people to seek Julians help when buying a car!Sincerely, Megan

cherylmar6

Jun 13, 2014

I purchased a 2014 Kia Forte at Herb Chambers Kia of Burlington. My salesperson named Bob Lucas was very professional, knowledgeable and friendly, who treated me with a smile. We took it for a ride and he explained all the details. He walked me through all the controls inside the car, which made me feel more confident. All of my questions were answered. Bob would always say if you ever need anything or have any questions at any time , to call him and he would be there to help me. That is great service. So anyone out there who wants to buy a Kia Burlington. Bob Lucas is the one to serve you. I rate him a HIGH 5. I highly recommend everyone to buy a KIA Forte or any Kia.

Chris

Jun 10, 2014

Two weeks ago, May 27, I came in to get my car looked at. Before I agreed to have it looked at I went to the showroom to discuss a possible trade in. Unfortunately for my old car, it was time to go and I ended up leasing a 2014 Optima. Julian was awesome at helping me find a deal suitable for me. The irony of the ordeal was that Julian worked with me a year earlier and helping trade in the same exact car I traded in this time around. Julian worked just as hard then to get me in to a new car as he did this time around. Even remembered who I was. The deal was made and not only did I walk out with a new car, my brother worked with Julian and got him in a new car the next day. I had nothing but a great experience at Herb Chambers Kia Motor. Thank you Julian and to everyone who was kind enough to strike a conversation.

ChrisEllison

Jun 10, 2014

Two weeks ago, May 27, I came in to get my car looked at. Before I agreed to have it looked at I went to the showroom to discuss a possible trade in. Unfortunately for my old car, it was time to go and I ended up leasing a 2014 Optima. Julian was awesome at helping me find a deal suitable for me. The irony of the ordeal was that Julian worked with me a year earlier and helping trade in the same exact car I traded in this time around. Julian worked just as hard then to get me in to a new car as he did this time around. Even remembered who I was. The deal was made and not only did I walk out with a new car, my brother worked with Julian and got him in a new car the next day. I had nothing but a great experience at Herb Chambers Kia Motor. Thank you Julian and to everyone who was kind enough to strike a conversation.

rustyboy123

Jun 7, 2014

My car was in for an oil change and simonized. My ride back and forth to the dealership could not make it so Tom Odonnell offered to ride me ride me home and when the car was done I called him and he came to pick me up. I don't know what other salesman would do that. Once he sells you a car that's it for him, but not Tom . I bought my car 2 years ago and he treats me like I just bought it. Can not Thank Tom enough for what he did.

Gerry

May 31, 2014

Julian was great, very responsive and answered all of my questions

KJCrippen

May 13, 2014

We met Julian when we came to Herb Chabers Kia to look at secondhand cars to buy. He was friendly and took the time to listen to our needs and show us several cars. As the car had only just come into the garage it needed a couple of things doing to it to make it right for us to take away so he made sure those were dealt with. He did such a great job of making us feel we were getting the best car and the best deal that we came back the next week to buy our second car from him. We trusted him and felt he gave the highest level of customer care. We would come back and buy from him again and don't hesitate to recommend him to others who are considering buying a new car.We met with Herb Sochat to deal with the paperwork and again felt he put our needs first in what we wanted as part of the new car package.Altogether a great team!!

Paulette

May 11, 2014

This was the first car dealership experience I've had in about 20 years, and I was not looking forward to it, looking at it as very much a necessary evil. That said, John Frances was terrific, making the process quite pleasant. No pressure, clear communication, and a really pleasant way about him in general. His knowledge about the vehicle as well as the process of purchasing provided for a sense of trust and confidence. I also have a good experience with other staff including Herb, Kathy, and Deri.

Kelvin

May 6, 2014

I'd like to thank Bob Lucas and herb Chambers for a very Great Experience in buying a vehicle. Bob was very friendly, no pressure, very accommodating with the price of my trade. He also took the time to go over every aspect of the vehicle, all the functions etc.(rare these days). And lastly, he made sure that I had a full tank of gas to get home. I will refer friends and family to this dealership. I'd like to also thank Herb the finance guy, who was able to get me a much better Rate, than the one I walked in there with...Thank u!!!! Kelvin

Rhonda

May 1, 2014

I looked at a lot of different types of cars for a year before I decided on a Kia Optima. Even though Herb Chambers Kia in Burlington was not as close to my house as other Kia dealerships, I decided to go to them because of their great reputation. I purchased a 2013 Optima in Sept 2013, working with John Francis, who is a stellar and knowledgable salesman, and I would highly recommend to anyone. He made the process enjoyable and easy. To make a long story short, when there was an issue with the vehicle, they ensured that it was resolved to my satisfaction and proved to me why the decision to buy at their dealership was the correct one. I would like to extend my thanks to Jerri Salois, Diego Barreto and John Francis for all your assistance! I would recommend any Herb Chambers Dealership for your next car purchase or service!!

Rhonda2014

May 1, 2014

I looked at a lot of different types of cars for a year before I decided on a Kia Optima. Even though Herb Chambers Kia in Burlington was not as close to my house as other Kia dealerships, I decided to go to them because of their great reputation. I purchased a 2013 Optima in Sept 2013, working with John Francis, who is a stellar and knowledgable salesman, and I would highly recommend to anyone. He made the process enjoyable and easy.To make a long story short, when there was an issue with the vehicle, they ensured that it was resolved to my satisfaction and proved to me why the decision to buy at their dealership was the correct one.I would like to extend my thanks to Jerri Salois, Diego Barreto and John Francis for all your assistance!I would recommend any Herb Chambers Dealership for your next car purchase or service.

Tammy

Apr 27, 2014

This was my very first time buying a car and it was great. Everyone at the dealership was very friendly and helpful. The salesperson that helped me was Bob Lucas and he made me feel very comfortable. Bob let me take my time and there was no pressure at all. Because of unforeseen health problems, I have less than perfect credit but Bob and Herb really worked hard to get me financed. They even helped me find an insurance agent who came to the dealership! By the time all was said and done I had an Awesome warranty and the car of my dreams!

Tiggr23

Apr 27, 2014

Dear Herb chambers, I really want to thank Tom O'Donnell for such a great job as a sales consultant. He is just great in his job, not pushy, has all the answers, very encouraging, he is up front with you, makes you feel at ease especially when he knows that buying a car is very stressful. Tom O'Donnell goes above and beyond his work to help his customers. I recommend Tom to anyone! I leased a Kia Forte and absolutely enjoy it, I'm looking forward to April, 2017 to upgrade to a newer vehicle. Thank you TomTina Augusta

tony c

Apr 23, 2014

i did not buy my car there but i went there before for service on my used car and it was great then and still is. i walked in at 130pm and asked for a 4 wheel alignment and a oil change i was told by cesar that it would take about 1hour and a half approx. at 250 pm i was driving out of the lot . i will always take my car there from now on. great service and thanks to cesar !!!! ps both services were on a special, great deal !!!

Steve

Mar 30, 2014

Went to purchase new 2014 Kia Sorrento after horrendous experience at another Kia dealership. The total purchase experience was complete turn around from other dealer. Salesperson John Francis did a outstanding job from start to finish and made buying experience pleasant. I also want to give heads up to Deri in office doing great job in helping me find vehicle I needed and coming to Burlington Kia

anela234

Mar 28, 2014

Recently my first car that I've driven since I was 16 completely died, because it was a car that belonged to my family I never had the experience of buying a car for myself. I talked to my dad and we decided to start shopping at the Kia dealership in Burlington because of its closeness to our house and luckily for us it was the only stop we had to make. I heard horror stories from friends and family members in the last few days about the negative experiences they encountered while car shopping but thanks to the amazing staff especially Bob Lucas the worries I had going in were unfounded. We arrived at the dealership and had just started looking around when Bob introduced himself and offered to help us out. I recently graduated college and told him we were looking for something that was pre-owned and in my price-range. He showed us all the options in the system and told us of a pre-owned Toyota Corolla that was in a neighboring lot, he explained the history of the car, as well as all of the features he asked if we wanted to do a test drive which we agreed too. As I drove the car I could tell it was a car that was taken care of because it ran like a new car. As we returned from the test drive I knew that the first car that I drove was the car that I wanted, however Bob allowed my dad and I to talk it over which we decided it was a great car. When we discussed everything with Bob he didn't intimidate or pressure into anything it was like talking to a friend or family member who only had our best interests. Everything from there only got better, between figuring out finances to the pick-up of the car was outstanding, I never felt pressure towards any decision I had to make, and everybody had my best interests. As I picked up my car I was greeted by Bob who filled my gas tank, cleaned the outside and inside of the car and made sure everything was perfect before I took it home. I can't thank the entire staff for their kindness and patience with me, but I particularly want to say that the interactions my dad and I had with Bob Lucas was amazing, he told us after we bought the car that he treats his clients like he would his children when it comes to buying a car an you can tell. I was never pressured into any decisions, he was incredibly knowledgeable about the details of the car, he was willing to help us find the best deal available. As I told those who told me their horror stories they were delighted to hear how easy and wonderful it was dealing with Bob and that they never heard of such a positive experience. If anybody is looking for a new or pre-owned car I recommend going to Herb Chambers Kia of Burlington between the amazing selection and the service you won't need to look anywhere else. I just want to thank you to everyone at the dealership for helping me find my first official car, especially to Bob Lucas who made it a great experience!

Dcarmona213

Mar 25, 2014

Bob Lucas did everything in his power to make sure I got the vehicle I wanted, he was very helpful and friendly and I couldn't be happier with the customer service I got from him. He made the whole process clear, simple, and stress-free

Gerry DeViller

Mar 24, 2014

This was by far the best buying experience I have had in all of the years of purchasing and leasing vehicles. I am now on my 2nd Herb Chambers Kia and love it! Salesman John Francis was great! His friendliness and caring attitude shined. He was able to answer all of my questions and made sure that I was completely satisfied with everything, and I was. John and Kia have earned my business and I will be returning in a couple of years for my next KIA!!! I am recommend you stop in and ask for John. You will not go wrong.

GerardDeViller

Mar 24, 2014

This was by far the best buying experience I have had in all of the years of purchasing and leasing vehicles. I am now on my 2nd Herb Chambers Kia and love it!Salesman John Francis was great! His friendliness and caring attitude shined. He was able to answer all of my questions and made sure that I was completely satisfied with everything, and I was. John and Kia have earned my business and I will be returning in a couple of years for my next KIA!!! I am recommend you stop in and ask for John. You will not go wrong.

jboat1

Mar 18, 2014

After careful consideration for the past couple of months, I decided to obtain a Kia Optima. I did some research and found Herb Chambers Kia of Burlington to be a dealership of great value (This is before I dropped in). My communication with them started with a simple inquiry through their web site. They replied immediately via email (per my request) with answers to the questions I had. I decided at this point to call with additional questions and again, I got a quick and confident response. Casually (and obviously), I was invited down the dealership to check out some vehicles that I might be interested in. This was another indication of what was to be a great experience; they were very easy going and the opposite of that stereo-typical pushy salesman. It was awesome. I went down to check out the car(s) I was interested in and was directed to Bob Lucas (I must also add that the receptionist and sales management team were very professional and friendly when I first walked in). Bob Lucas is an amazing guy. He was welcoming, friendly, funny and extremely knowledgeable amongst other great qualities. He explained everything I was interested in in great detail beyond what I could possibly know without having dug' deep into the functionality of the car for weeks on end. After I locked into a decision, it was time for the acquisition. Bob and Herb Chambers were Very generous with my current car's trade-in value. They worked with me to make the car and current trade in create a cost that was within my budget. This all took place on a Saturday so I would, now, wait until Monday to drive home in my new car.Sunday went by very slow as I had a lot of anticipation and excitement going on. First thing Monday morning, Bob called me to let me know the plan and time frame for when it will be ready. As promised, the car was ready for me to take home when he said it would be. I am extremely satisfied and love my new car. I'd recommend anyone to test drive a Kia and to do it through Herb Chambers!

JCMc2014

Mar 11, 2014

I recently purchased a 2014 Kia Sorento from Herb Chambers Kia of Burlington and wanted to thank Tom O' Donnell for the exceptional service he provided. He was recommended to us and I would highly recommend him to anyone looking for a Kia and an easy car buying experience. Tom never used any type of pressure or other sales tactics he was helpful, courteous, knowledgeable and very friendly. Thank you Tom, we love the new SUV!!!

Vicki C

Jan 26, 2014

My daughter leased her first car from Julien in August 2013, it was a great buying experience for her thanks to Julien!! (I leased a car from Julien months later and had another wonderful experience!) In the month after her lease, my daughter was hit TWICE through no fault of her own. Julien gave us a referral to a collision repair shop that specialized in Kia's. It was a great referral, and goes to show that Julien goes the extra mile for a customer long after the ink on the dotted line is signed.

kpctf2

Jan 13, 2014

I was fortunate enough to come across my 2003 Audi A4 at this wonderful dealership. My experience here was great, I had the pleasure of dealing with Julian Aguirre. He made everything very simple and made me feel extremely comfortable during the whole process. After purchase of the car there was a small problem with something as small as the glove box and antenna and he immediately made it his priority to make sure that I was taking care of and the car was repaired. Knowing what I do now, I wouldn't of gone anywhere else. I have had the car for a couple months now and love it! I highly recommend this dealership, especially if you get the opportunity to deal with Julian.Thanks again Herb Chambers Kia of Burlington!

jeffc222

Dec 22, 2013

I purchased the 2014 Kia Optima EX last month. I had an afternoon off from work and decided to take a ride up to the dealership. I had purchased my 2012 Optima EX here and it had just turned 40K for mileage. I wanted to see what my trade in value would be. I spoke to the Sales manager Al who was fantastic and he eventually set me up with Julian. I told them my dilemma regarding keeping the 2012, which was almost paid off or purchasing a new vehicle. They were fantastic and had great knowledge of the Optima. I came back the second time and test drove the 2014 with Julian, he then took me to the other location to look at different colors that were available. We discussed price and I told them I would be back in touch within a couple of weeks. Julian called me a couple of time to check in on my decision. He did not pressure me at all. I had gone to two other Kia dealerships during that time. I had discussed my dilemma with them and told them I would be in touch with them. They continuously hounded me to make a decision because the month was coming to a close. I had made my decision to purchase, I called Julian, he had given me a great price on the trade in and a very competitive price on the new vehicle. I decided to go with him because of his professionalism, knowledge and ability to deal with a person who wasn't really sure if he wanted to buy a car at that time. I am very satisfied with the purchase. No regrets at all. Julian and Herb Chambers Kia Burlington are highly recommended by me to all my friends, family and colleagues.Sincerely,Jeff Christie

frangosa327

Dec 4, 2013

Anthony Mamakos I just bought a 214 Kia this week. I and I want to tell you I went to 3 Kia dealerships and was not happy when I met Tom O' Donnell at Burlington He is such a gentelmen. He answered every question I had asked of him about the LX .He found the best progham for me we sat and talked about 45 min. I was very comfertable with him. I bought the car that day because of him. You have a great employee at your site. Thanks so very much Tom for making my car buying a day pleasant Anthony Mamakos from Natick

jessicaaa171819

Nov 6, 2013

I recently came to herb chambers kia in search of leasing a car. I dealt with Julian, he listened to everything I had to say and he tried to get me a lease but had no luck with that. So he ended up offering me a 2010 kia soul to buy and by the end of my visit I walked off the lot with a new used car which I was very happy with. I plan on coming back to this dealer because they made my experience very warm and welcoming and no PRESSURE.

jm1326

Oct 30, 2013

I recently purchased a used car from Herb Chambers KIA in Burlington, and had received a letter that there had been a recall on my car, I called to schedule a time to bring it in to be looked at. I spoke with Jennifer Nelson over the phone and had told me " come right in we can take care of you right away or if that did not work I could make an appointment that worked best for me. She was very pleasant and friendly. As I did take the appointment to come in right away, I was greeted by Jennifer ( to whom I spoke with on the phone), She had given me all the details about recall and assured that there would be no charge. She went above and beyond to make sure that I was satisfied with the service and just as she had said " It will be about 1 hour to an Hour and a half". It was it took about an hour and the service technicians worked efficiently to stay with in that time frame. HIGHLEY RECOMNDED!!!!! FIVE STARS!!!!

JFLIP

Oct 22, 2013

Brought my sister's 2007 Kia spotage in recently for an oil change and the service was fast and efficient. After a complete inspection of the car some minor issues were found and the price Jennifer gave to fix the problem was reasonable and fair. The car was returned to me all cleaned and they vacuumed the inside too. Great service from Herb Chambers Kia.

JessicaLombardo

Oct 13, 2013

I have been servicing my Kia here for 3 years. Jennifer Nelson has always helped me. I give her the highest rating as she is beyond pleasant, thorough, and expeditious. Once I even stopped in with no appt. for and oil change before work and she got me in and out in less than 30 min. She is fantastic and always recognizes me when I come in. Thank you Jennifer!

garysund

Oct 2, 2013

Got a letter re: a recall.I bought my car used from a dealer out of state and was amazed to think KIA "hunted" me down for this recallCould have picked 3 dealers closer to my home but chose Herb Chambers cause I trust him & his company.Called and spoke w/ Jennifer Nelsen.I was blown away when she said, "come right in and we'll take care of you, no charge" !I was greeted w/ a pleasant smile and a friendly directness that I like.Said it would be bout an hour and it was just that.I was offered and happily accepted coffee, fruit and ice cream. (When I had my old car in for service at another dealership all I got old was tired coffee.Jennifer initiated pleasant conversation and inquiries about my experiences w/ my KIA, showing genuine concern to make sure I was happy w/ my car and ultimately Herb Chamber's service. Delightful banter ensued and I just had a stellar time there.I will go back for services w/ my car if & when the need arises and I'd be happy to do so.Jennifer Nelsen is a real credit to that organization and is THE reason Herb Chamber's has one new satisfied customer.

gm62

Sep 30, 2013

This has been my best experience in purchasing a car in the 40 years I have been doing it! Professional and courteous, Julian listened to what I could afford instead of trying to upsell me into another price range...that was the biggest plus. I was able to purchase a new Sportage and I did not have to endure a bunch of 'nickel and diming' back and forths. I visited 4 other Kia dealers in the Greater Lowell, Nashua areas and none were willing to move off their prices, either for the List or for the value of a trade in....Chambers was willing to listen and come up with sensible numbers....do your homework on trade ins and new car prices, then get a fair price in your mind for what you truely can afford and go to Chambers first.

VickiLC

Sep 28, 2013

Julien is one of the first salesman I've worked with that truly listened to our needs and made the deal "happen" in a professional way. We appreciate his honesty!

Andrew

Sep 16, 2013

Jude was amazing! He made the whole experience smooth and easy. I went in to start looking at a new car and 2 days later I am driving my new Kia Optima. Really glad I chose Herb Chambers Kia in Burlington and especially thankful for all of Jude's hard work.

adamigella

Sep 16, 2013

Jude was amazing! He made the whole experience smooth and easy. I went in to start looking at a new car and 2 days later I am driving my new Kia Optima. Really glad I chose Herb Chambers Kia in Burlington and especially thankful for all of Jude's hard work.

HerbChambersKIAConvert

Sep 6, 2013

I first went to Her Chambers KIA in Burlington about 6 months ago........terrible experience with a salesman (who is no longer there). I was thoroughly turned off by the entire experience and decided to write off this dealership. Last month my niece went there for her first car........she raved about the salesman she had and the car she got. He made her first car experience a great one. Based on this I decided to give them another try this week.....long story short: asked for the same salesman she had dealt with,Julian Aguirre......totally different experience. He was personable,helpful,(exemplary customer service skills),well informed,went the extra mile in every possible way throughout the entire process. Most of all he did exactly what he said he would do,followed up and was attentive to every detail involved. Totally changed my mind about this dealership. I came away with the exact car I wanted with absolutely no hassle. Very positive experience. Highly recommend him....if you go there, make sure to ask for him!

Ozzvader

Sep 4, 2013

I found a car I wanted on the website. It was a Hyundai Sonata with only 39K miles and was priced very well. Most of the other cars I had found (at other dealerships) in the same price range had over 100K miles. I was in a position where I needed a car right away. As a result, I was under some pressure to find a car quickly. I was not looking forward to the whole process of buying a car. I called to make sure the car was still available. It was and they had it all ready for me to test drive when I got there. We met with Jude Kasekamp who took us on the test drive. He was extremely nice and very knowledgable, answering all the questions I had about the car. I loved the car and we went in to discuss purchasing. I was a little nervous as my credit was very poor. Throughout the whole process, Jude was very helpful and I did not feel like I was under any pressure whatsoever. There were no dealer tactics that can make buying a car so unpleasant. I was upfront about my situation so they certainly could have used that as leverage if they wanted to, but they did not. I used a co-signer for the loan, but even without one they were able to get me financed. It was just a better interest rate with the co-signer. Bottom line is I went to buy a car and was kind of over a barrel due to my circumstance and rather than take advantage of that, they treated me fairly and got me into a car that I love. I was very worried that I was going to have to settle for a car that I wasnt entirely happy with because of my credit and needing a car right away. Instead I have a great car with low miles and a payment that fits my budget. Overall I couldnt be happier with my experience at Herb Chambers and especially with Jude. He was really a pleasure to deal with. I highly recommend this dealership.

Forte owner

Sep 2, 2013

I had Excellent service, I did not feel pressured at all. And a great deal, I had my car in 2 days. The deal went smoothly.

hello1

Sep 1, 2013

I had Excellent service, I did not feel pressured at all. And a great deal, I had my car in 2 days. The deal went smoothly.

ARLang

Aug 27, 2013

I went into Herb Chambers somewhat skeptical after having been to several other Kia dealerships in the area. Those fears were completely unfounded after having met Jude. He was by far the most friendly, knowledgeable person I had met in my car buying experience. I was a bit of a difficult customer, I changed my mind last minute and had some financing issues but Jude stayed with me and helped make the experience pleasant; I really can't say enough good things about him, if you're in the market for a Kia go see Jude.

malloryd

Aug 27, 2013

I recently purchased a 2014 Kia Sorento from Kia of Burlington. Working with julian Aguirre was the best car buying experience i could of had. He is a very professional and knowledgable salesman. He was very extensive in his knowledge of the Kia product. He showed me all the different types of models and the difference between each year. He helped me come to a decision that would fit best for my 7 month old daughter and I. He helped me fit the baby seat in each vehicle and showed me the Sorento that worked best for the price and compatibility I was looking for. Julian took his time to make sure he carefully went over each aspect of the vehicle. He also informed me of the positive aspects of having cloth seating and shaded windows in the back for the baby. He took his time to make sure I was completely comfortable with the decision i had made. He introduced me to the service manager and showed me around the service bays to see where the Sorento would be cleaned and fixed if necessary in the future. Julian is a pleasant and knowledgable salesman that is a true asset to the herb Chambers team and I was lucky to have worked with him. Julian truly enjoys his job and it comes through in the work he does.

ARLang

Aug 27, 2013

I went into Herb Chambers somewhat skeptical after having been to several other Kia dealerships in the area. Those fears were completely unfounded after having met Jude. He was by far the most friendly, knowledgeable person I had met in my car buying experience. I was a bit of a difficult customer, I changed my mind last minute and had some financing issues but Jude stayed with me and helped make the experience pleasant; I really can't say enough good things about him, if you're in the market for a Kia go see Jude.

Kevin Byrne

Aug 22, 2013

Overall, a very positive experience, again, with the purchase of our Kia Fortes (yes, we bought two) at Herb Chambers in Burlington, MA last month (we also bought our Kia Sportage there in 2011) ... very pleased with the efforts of the sales associate (Jude Kasekamp) ... as with most large purchases, you need to be your own advocate and make sure that details do receive the proper follow-up ... we encountered a few small snags after the purchase, however, Herb Chambers made everything right in the end, as expected, and we are quite satisfied with the experience.

JenniferBeninati

Aug 14, 2013

I was led to believe that I could have my car detailed when I had hard to remove stains or sap on the exterior. Now I was told by Jen at the service desk that I was misinformed and that is not the service I signed up for and will not be covered. I called simonize Daisy explained she would have this last service coverage. Jen in return spoke rudely to me and told me that my phone call to simonize was irrelevant and that she would be paying for my detailing and it would not be covered. I explained to Jen and another gentleman that I drive out of my way to continue my service at Burlington Kia because of that Simonize cleaning I was promised by "Bobbie" and I would not be returning for services in the future. The response I received was "ok". I am not sure what type of customer retention program they have, but it's not effective. I left feeling upset and lied to.

Sal LaScala

Jul 28, 2013

I was very blessed to deal with Jullian. This is my second Kia Optima from Herb Chambers and could not be more pleased how I was treated by Jullian Aguirre. I have purchased cars for along time and I can honestly say that Jullian was a pleasure tro deal with. He was considerate of my whishes and helped me thru the process. His knowledge of the product was excellant and you can tell he likes what he is doing. I would not hesitate to recommend Jullian to anyone.

slascala

Jul 28, 2013

I was very blessed to deal with Jullian. This is my second Kia Optima from Herb Chambers and could not be more pleased how I was treated by Jullian Aguirre. I have purchased cars for along time and I can honestly say that Jullian was a pleasure tro deal with. He was considerate of my whishes and helped me thru the process. His knowledge of the product was excellant and you can tell he likes what he is doing. I would not hesitate to recommend Jullian to anyone.

Mark P

Jul 19, 2013

Buying a car here was the most enjoyable car-buying experience I've had. No pressure, no games, no nonsense. My sales rep was Jude Kasekamp, who was very personable. Jude knew the answers to all the questions we posed, and provided insight into the different models. Although we knew what car we wanted, he knew what to ask to ensure we got the model that best suited our needs and the features we'd (eventually) want. I have to give him extra credit for his parking skills, which you will understand once you visit the dealership. I would return to this dealership and Jude in particular.

mplesha

Jul 19, 2013

Buying a car here was the most enjoyable car-buying experience I've had. No pressure, no games, no nonsense. My sales rep was Jude Kasekamp, who was very personable. Jude knew the answers to all the questions we posed, and provided insight into the different models. Although we knew what car we wanted, he knew what to ask to ensure we got the model that best suited our needs and the features we'd (eventually) want. I have to give him extra credit for his parking skills, which you will understand once you visit the dealership. I would return to this dealership and Jude in particular.

LAS14

Jul 17, 2013

My experience at Kia was fantastic. While the team was friendly when I entered the dealership, they were not bothersome or overwhelming. I was on the market for a Kia Optima, and while working with Bob, he was well-versed about each model within the line as well as patient and willing to answer any questions that I had. His customer service and knowledge were excellent, and he had a genuine interest in wanting to ensure that my car was the right fit for me and my needs. In short, my experience at the dealership and with Bob was fantastic. I also love my Kia Optima. I would highly recommend Kia as well as Bob Lucas. I will return to see him again when I need a new car in the future.

PhyllisF

Jul 5, 2013

My husband and I went to Herb Chambers KIA in Burlington to see about buying a Sorento. We met Julian Aguirre and he took us out to look at the cars on the lot and explained what each one had or did not have. Julian had only been with the dealership for about a month and took his time with us. He was so patient with me as I wanted a silver car and the one on the lot was black. We took the car for a test drive and it was great. I had been comparing it to the car driven at another dealer and it was so much better and the price was less. We told Julian we wanted the black Sorento. It had the third seating in it which was a plus. Julian took right over and did all the paperwork and explained as he went along. For not being in the car business for long, he was very professional and knowledgeable. When we left there, we were confident that we made the right choice. Julian went above and beyond what we expected. We told him he did a 10 Star Service and we will recommend our family and friends to see him when they need a car. What an great person to deal with. Thank you for your great service. Norm & Phyllis

XPT105

Jul 1, 2013

I couldn't be happier! My experience at Herb Chambers Kia in Burlington was so easy and comfortable. The general manager was great to deal with and I felt my sales person Tom O'Donnell really cared about what I was looking for and made me feel at ease asking all my questions. I willdefinately recommend this dealership in the future. So happy with the entire process and love my Kia

Magiedog

Jun 13, 2013

The Kia sales person, John Frances, was very helpful to me in picking out my vehicle. When my choice was finally made, he spent a lot of time explaining and helping me set the many features of the car. Nobody at the dealership applied any of the pressures one might expect in buying a new car.

HarryZhang

Jun 10, 2013

We recently purchased a pre-owned Mercedes at this dealership. The service is excellent: friendly, professional and pressure-free. On the same day we also visited another dealership to look at a similar car, but then left without even test -driving it. We felt much more comfortable to buy it from Herb Chambers, not only because the Herb Chambers warranty and return policy but also their friendly staff at this particular dealership. Here I want particularly acknowledge our salesman Julian Aquirre. He is a young person, and just started the job for a week at the time. But he is very knowledgeable and enthusiastic about cars. The finance paper work took a while but Julian helped to make the waiting less stressful by introducing various features of the car. When we came back to pick the car, we are totally amazed by how wonderful the car has been cleaned and conditioned. It's a pre-owned vehicle but it feels and smells just like a brand new car fresh of the factory. Apparently Julian has made his personal effort to make this happen, and has taken care of a few minor issues that we mentioned earlier. Over all it's a wonderful experience, and we'd definitely recommend this dealership to our friends. Good job Julian. Herb Chambers should be very proud of a new hire like you!Best RegardsHarry & Wei

PapaGlenn

Jun 2, 2013

Went to this dealership for a specific used vehicle. Bob Lucas was asked to help us. He took all the time needed to listen to us and make our needs apreciated. After the purchase he went out of his way to come in on his day off to deliver the vehicle to us, working with my schedule. That was above and beyond!

M7147

May 31, 2013

I 100% would recommend getting service done here. Jen is so friendly and has great customer service. I have never liked going to dealerships before until now!

mphelan

May 29, 2013

Looks like my previous review was removed. At first I was pleased with this dealer. From day 1, there were many issues with the Acura that I had purchased. The dealer couldn't figure out the problem. They basically looked at me like I was lying. I needed to get them to come to my house to see it for themselves.. BTW, they should have checked the radio as in many instances, that could be the cause for the battery always draining. Anyways, I think someone removed my last review. The GM called me and actually tried to question what I wrote. I did not appreciate that. After a couple weeks of arguing, they finally helped me get into a new car. My payments then went up 70 dollars which I think was ridiculous. Anyways, long story short, never go to a dealer just because a buddy works there. While I have had a bad experiance, you may not.. I would recommend going to another dealer first.Dont forget to mention all the hassle and run around you guys had me doing. The times, I had to take off from work to for the same problem 3 times. Don't forget you made me come back for the power steering window which was fine, until you ordered the wrong part! The rental was given to me because I threatened a law suit. You were so reluctant. Not my kind of shop

Previous Honda Owner

May 28, 2013

My experience at Kia was fantastic. While the team was friendly when I entered the dealership, they were not bothersome or overwhelming. I was on the market for a Kia Optima, and while working with Bob, he was well-versed about each model within the line as well as patient and willing to answer any questions that I had. His customer service and knowledge were excellent, and he had a genuine interest in wanting to ensure that my car was the right fit for me and my needs. In short, my experience at the dealership and with Bob was fantastic. I also love my Kia Optima. I would highly recommend Kia as well as Bob Lucas. I will return to see him again when I need a new car in the future.

Karl

May 25, 2013

The Ratings given in this review pertain to the service provided by Jude Kasekamp (Sales Consultant) and the Parts Department. My wife and I wanted a white 2014 Sorento SXL with Front Wheel Drive and No third row seating which was difficult to find in New England. We worked with a total of 3 dealers but only Herb Chambers found us the car we were looking for. Other dealers contacted provided no response to this date. Jude was delightful and very professional during the entire process of buying our car and would use him again if the need arises. We were also happy with the Parts Department who arranged for an expeditor to deliver to our home some accessories that were not available at the time we took delivery of the car.

Karl41

May 25, 2013

The Ratings given in this review pertain to the service provided by Jude Kasekamp (Sales Consultant) and the Parts Department.My wife and I wanted a white 2014 Sorento SXL with Front Wheel Drive and No third row seating which was difficult to find in New England. We worked with a total of 3 dealers but only Herb Chambers found us the car we were looking for. Other dealers contacted provided no response to this date.Jude was delightful and very professional during the entire process of buying our car and would use him again if the need arises.We were also happy with the Parts Department who arranged for an expeditor to deliver to our home some accessories that were not available at the time we took delivery of the car.

rico9786

May 24, 2013

This was my first experience at a car dealership, and Mr. Lee was extremely kind and helpful throughout the whole process. He carefully explained all the details and was very patient in listening and answering any questions I had. I appreciated that Mr. Lee was looking out for what was best for me. I would definitely recommend anyone looking for a car to consider this dealership.

rmoreau61

May 19, 2013

I bought my 2014 Kia Forte a little over a week ago and am thoroughly happy with it. I bought it at Herb Chamber Kia in Burlington, Mass. Bob Lucas sold me my car. At this point I can safely say I know Bob well. This is the fourth Kia I have bought with him. When he says hes working with you to find the right car for you, hes sincere. Hes never pressured me to buy something I dont want or cant afford. After all, its in his best interest and the interest of the company he works for to provide a customer with a deal that works for them. Bob is a low pressure kind of guy. He puts as much effort in developing a relationship with a person as he does in selling a car. Really, he doesnt sell a car so much as describe features, history and details of the vehicles you look at and test drive. After that, he lets the car sell itself. With my first Kia purchase, I conducted a complete competitive bid process. Herb Chambers came out on top hands down for vehicle price, trade-in offer and overall experience. Again, Bob was a discriminator. He is low key and personable honest. Other dealerships were what Ill call more typical. Sales people danced around reasons for low trade in offers or omitted advertised rebates and discounts. They all guaranteed me I wouldnt get a better deal. Heb Chambers Kia and Bob proved them all wrong. Three Kias later, I continue to close deals within dollars of what my research shows to be a good price. As I bring my vehicles in for service, Im finding the Service Department to be equally friendly and courteous. At the end of the day, though, Bob Lucas is the reason Im now a loyal Herb Chambers Kia customer.

3kiafan

May 19, 2013

I bought my 2014 Kia Forte a little over a week ago and am thoroughly happy with it. I bought it at Herb Chamber Kia in Burlington, Mass. Bob Lucas sold me my car. At this point I can safely say I know Bob well. This is the fourth Kia I have bought with him. When he says hes working with you to find the right car for you, hes sincere. Hes never pressured me to buy something I dont want or cant afford. After all, its in his best interest and the interest of the company he works for to provide a customer with a deal that works for them. Bob is a low pressure kind of guy. He puts as much effort in developing a relationship with a person as he does in selling a car. Really, he doesnt sell a car so much as describe features, history and details of the vehicles you look at and test drive. After that, he lets the car sell itself. With my first Kia purchase, I conducted a complete competitive bid process. Herb Chambers came out on top hands down for vehicle price, trade-in offer and overall experience. Again, Bob was a discriminator. He is low key and personable honest. Other dealerships were what Ill call more typical. Sales people danced around reasons for low trade in offers or omitted advertised rebates and discounts. They all guaranteed me I wouldnt get a better deal. Heb Chambers Kia and Bob proved them all wrong. Three Kias later, I continue to close deals within dollars of what my research shows to be a good price. As I bring my vehicles in for service, Im finding the Service Department to be equally friendly and courteous. At the end of the day, though, Bob Lucas is the reason Im now a loyal Herb Chambers Kia customer.

seanpage3985

May 10, 2013

I've had great experiences with Kia of Burlington. I got a great deal on a 2012 Optima last year and went in to talk about potentially upgrading to the newer model. I can't say enough about the experience w/ Blake Curry, the salesman I worked with. He was on top of his game, being able to answer all questions in a detailed manner, leaving me without any questions unanswered. Blake does a great job building a genuine connection with his client and is phenomenal at problem solving.If you happen to be going to Kia of Burlington, I highly (10 out of 10 stars) recommend you ask for the service of Blake Curry.

Candie

May 6, 2013

Shopping for a used car at kia of burlington was such an Awsome experience! My salesmans name was Bob lucas and he worked so hard to put me in the perfect vehicle. Not only was he pressure free when choosing a vehicle but he did everything he could to make sure I got to drive my car out of the dealership that day. I was so sad when I found out my registration had expired in my old vehicle. This meant I had a lot to do before I could drive my new car out of the lot. Bob took the time to make numerous trips with me all day long to try and get everything straightened out. Between getting money for a registration from a family member of mine,to the registry, to my insurance company, back to the dealership, and again to the registry for an hour wait Bob literally went the extra mile for me at kia with a smile on his face the whole trip! Exceptional service that made me the happiest girl in the world to drive off the lot with a 2010 kia forte!

Candiesmiles1

May 6, 2013

Shopping for a used car at kia of burlington was such an Awsome experience! My salesmans name was Bob lucas and he worked so hard to put me in the perfect vehicle. Not only was he pressure free when choosing a vehicle but he did everything he could to make sure I got to drive my car out of the dealership that day. I was so sad when I found out my registration had expired in my old vehicle. This meant I had a lot to do before I could drive my new car out of the lot. Bob took the time to make numerous trips with me all day long to try and get everything straightened out. Between getting money for a registration from a family member of mine,to the registry, to my insurance company, back to the dealership, and again to the registry for an hour wait Bob literally went the extra mile for me at kia with a smile on his face the whole trip! Exceptional service that made me the happiest girl in the world to drive off the lot with a 2010 kia forte!

katismolen

Apr 27, 2013

From start to finish, Deri, Jude and Stu were courteous, time sensitve and very helpful. It made everything run smoothly and I felt comfortable through the whole process.

Shellykayj

Apr 24, 2013

I had a great experience buying my 2011 Jeep Compass! I worked with Bob Lucas at the Herb Chambers Kia in Burlington. He was so great! He wasn't the typical car salesman. He wasn't pushy or forceful. It was a relief working with him, as I have had some very annoying experiences with car salesmen. Bob showed me a lot of different options and gave me an honest trustworthy opinion on each. I was pleasantly surprised with the selection of SUVs! I was even more excited when I saw the Jeep Compass on the lot! I test drove it, and after about a minute in the car I knew it was mine! I would highly recommend visiting this dealership and asking for Bob!

Cgalper

Apr 23, 2013

My mom recently purchased a new Kia. This way stressful experience but she found the staff to be extremely helpful and patient during this process. She felt that everyone was very kind especially Bob Lucus her sales person. She also found Lori to be very sweet and helpful. She would definitely recommend Kia of Burlington in the future.

Danny

Apr 22, 2013

As soon as I entered the KIA Motors Dealership of Burlington, I was greeted right away with a friendly response. Blake was my sales consultant and he helped me in leasing my first car! Everyone at the dealership was very nice and helpful. I would also recommend all my friends, family, and anyone else who is looking for a car to make this place their dealership to go to.

dcpowered

Apr 22, 2013

As soon as I entered the KIA Motors Dealership of Burlington, I was greeted right away with a friendly response. Blake was my sales consultant and he helped me in leasing my first car! Everyone at the dealership was very nice and helpful. I would also recommend all my friends, family, and anyone else who is looking for a car to make this place their dealership to go to.

Janet Davis

Mar 29, 2013

Just picked up my new leased Kia Sorento yesterday and besides LOVING everything about the vehicle, I had the pleasure of being taken care of by Tom O'Donnell! He is, without a doubt, the most sincere, kind and helpful car salesperson I have ever met. Of course I knew that 6 mos. ago when my partner leased her Sorento. He is the perfect role model for all salesmen! I hope Kia Burlington knows what a good thing they have with Tom. He should be used an example for all new employees and rewarded for his customer service. I feel very strongly about rewarding good employees, it will pay off. I will go back to Kia Burlington in 3 years to lease my next car (if Tom is there, that is)!

janetldavis

Mar 29, 2013

Just picked up my new leased Kia Sorento yesterday. Besides absolutely loving my new car, the salesman is the best I have ever run across in my life. He is helpful, truthful, kind, and sincere, all the while trying to please his customer in any way he can. When my partner leased her car from Tom 6 mos ago, I told him I would be back for mine. He was there, and ready to work his magic to keep the customers happy! I would recommend that if you are looking for a car of any kind, not just a Kia, that you contact Tom O'Donnell. You won't be sorry. Kia of Burlington is a great, and painless way to shop. The car is beautiful, and the nicest car I have every had..... Treat yourself!!

matt

Feb 27, 2013

I am very pleased with this dealer.. I talked to John on Sunday night and I was driving home the car of my choice on Monday.. The customer service was very good. John was knowlegeable and able to answer all of my questions without hesitation.. The finance manager was also friendly. He stayed late to help make sure i got the best deal possible,

mphelan

Feb 27, 2013

I am very pleased with this dealer.. I talked to John on Sunday night and I was driving home the car of my choice on Monday.. The customer service was very good. John was knowlegeable and able to answer all of my questions without hesitation.. The finance manager was also friendly. He stayed late to help make sure i got the best deal possible,

JMCavallaro

Feb 25, 2013

Just leased a Kia Optima! Got a good deal and the process was actually the best car buying experience that we have had ( and most of mine have been pretty good). Worked with Tom O'Donnell. Very nice guy, polite, patient, and sincerely worked to help us find the car that met our needs. He was very knowledgeable with respect to the Kia line, and any questions that we had that he couldn't answer immediately, he researched and got back to us with an answer as soon as possible. He was also the first sales rep. we've ever had that reviewed and made sure that we understood and could use all the vehicle's features. The sales manager and finance personnel were also very friendly, helpful and knowledgeable. I'd say that if you are interested in a Kia, visit the Kia dealership in Burlington and ask for Tom O'Donnell.

Pauline Bourgeois

Jan 10, 2013

I worked with Steve Sousa, Salesman. I could not have asked for a more polite, patient, and knowledgeable salesman. When looking around the lot I really did not know what I wanted. He gave me the info on all of the cars I asked about. He did not pressure me at all. He was so positive about everything. Very detailed. I did buy a 2013 KIA Sportage EX from him. I beleive he might of come in on his day off to deliver this to me. I was very pleased with him, he was so easy to work with, never before had I had this type of experience when looking for a new vehicle. I also worked with Jose and Ricardo in finance and they were very professional as well. I would recommend going to see Steve Sousa if you are looking for a new or used vehicle, Burlington KIASincerely,Pauline and Wayne Bourgeois

liamjason12

Jan 10, 2013

I worked with Steve Sousa, Salesman. I could not have asked for a more polite, patient, and knowledgeable salesman. When looking around the lot I really did not know what I wanted. He gave me the info on all of the cars I asked about. He did not pressure me at all. He was so positive about everything. Very detailed. I did buy a 2013 KIA Sportage EX from him. I beleive he might of come in on his day off to deliver this to me. I was very pleased with him, he was so easy to work with, never before had I had this type of experience when looking for a new vehicle. I also worked with Jose and Ricardo in finance and they were very professional as well. I would recommend going to see Steve Sousa if you are looking for a new or used vehicle, Burlington KIASincerely,Pauline and Wayne Bourgeois

bonnie leroux

Dec 31, 2012

bought a 2013 kia sorento,after 500miles only getting 13mpg sticker said 18 to 24,brought it back 1st time they said car needs to break in,mybe so but never in any other of my cars,2nd time they said they re-programed computer due to car sitting in lot for a while,that i should now get 18-20mpg,well after filling ups again and keeping track still getting 13mpg just like the dash says,not happy,also wrote to kia ,havent got any follow up call to see if mpg is better and if i am happy

steveoinri

Dec 15, 2012

I can not say enough good things about the service department at Herb Chambers Kia. Jen has been there since I got my first Kia with them and still impresses me with her ability to handle any situation and she truly defines great customer service!!! Diego is newer to the service department as the manager, but has also treated me well and I NEVER have had any reason to dislike or say anything bad about the level of service and attention to detail I get. It doesn't matter what I am there for they always are great and the team doing the service that I never get to see or deal with must be amazing too. Thank you as always and keep up the amazing work!

Julia Ray

Dec 3, 2012

I am providing this rating and writing this review for a number of reasons, the first being that I LOVE MY NEW CAR! I bought a 2013 Kia Sorento last week and thanks to the dealership and the salesperson (John Frances) my experience superseded all of my expectations. John knew the ins and outs of the vehicle and made the trade in process so simple and hassle free. He worked directly with the GM and the finance person so that there was never a moment I was unsure of what was going on and I was treated with the upmost respect by all. Thanks to his hard work I really got a great deal and left feeling thrilled - a week later I am still thrilled with my experience!! I recommend buying a car from this dealership, John Frances in particular, to anyone thinking of buying a new car.

julia1215

Dec 3, 2012

I am providing this rating and writing this review for a number of reasons, the first being that I LOVE MY NEW CAR! I bought a 2013 Kia Sorento last week and thanks to the dealership and the salesperson (John Frances) my experience superseded all of my expectations. John knew the ins and outs of the vehicle and made the trade in process so simple and hassle free. He worked directly with the GM and the finance person so that there was never a moment I was unsure of what was going on and I was treated with the upmost respect by all. Thanks to his hard work I really got a great deal and left feeling thrilled - a week later I am still thrilled with my experience!! I recommend buying a car from this dealership, John Frances in particular - to anyone thinking of buying a new car.

Loretta Fraser

Oct 25, 2012

In more than fifty years of purchasing cars, I've never had a more pleasant or satisfying experience than yesterday (Oct.24th) at this dealership. Your salesman,Ricardo Oliveira, knew exactly what I did and didn't want, was informative, helpful, and most importantly, brief! He instinctively realized I did not want to be "talked into" anything or bored with details in which I was not at all interested, and wiselyhandled the sale accordingly. I might add the Sales Manager he called in to finalizethings (this was a cash sale) , followed through in the same expeditious manner.Purchasing a new car has always been a task I've found to be onerous, but I must saymy experience at this dealership has given me reason to reconsider. I would certainlyconsider doing business with this Company in the future as well as recommend it toothers.

3kiafan

Sep 30, 2012

Bob was a pleasure to deal with. He was low pressure and acted more as an advisor to help us make our own decision on a vehicle by providing helpful information. At no point did we feel we were being "steered" towards a car. The final deal could not be beat. Follow up service has been equally respectful and friendly. I'm looking forward to doing more business with dealership in the future - Bob in particular.

Joann

Aug 25, 2012

The purchase experience at the Kia Dealership in Burlington was excellent. The sales manager, Tony G., assigned us a great sales rep, Joseph Rogier, who had an incredible amount of car knowledge and who satisfied my concerns and questions. The Finance Manager, Mike Boucher, also made the purchase experience pleasant. I have to rate the car and purchase experience an A+ at this dealership and I am looking forward to seeing if the service team is also exceptional. Joann

rmuchowski

Jul 3, 2012

Before you buy or lease from any other Kia dealer, make sure you call Tom O'Donnell at Herb Chambers Kia on 781-202-3456. Working with Tom was actually a pleasure. It was more like sitting and talking with a friend than going head to head with a car salesman. He explained EVERYTHING, covered all options and features and at patiently answered all of our questions. I highly recommend that you give him a call if you are looking for a very fair, no hassle deal. - Bob M.

Bonnie

Jun 20, 2012

My husband and I bought a brand new kia sportage on a trade in. We dealt with Tom O'Donnell who was fantastic, very patient, informational, and gave us a great deal,just what we were looking for. We will definitely come back when we are looking to trade our 2003 kia optima in and ask for Tom. Best experience we have ever had at a car dealers. Thank you.

G_T_O

Jun 13, 2012

Purchased a 2013 Sorento LX. Everything went smooth and it was a no hassle experience. I'm very happy with the SUV and would recommend Herb Chambers KIA of Burlington to anyone looking for a great car purchasing experience.

bigqueue

Jun 1, 2012

The dealership buying experience was great. I know the car I bought was not in high demand, so that surely made them motivated sellers, but the level of pressure was zero and while we did "haggle" over price, there was nothing difficult or even close to dishonest about the whole transaction.....they genuinely seemed to want me to be a happy buyer! I have only about 26.000 miles so far, but my service experience with the dealership has been nothing short of excellent. Quick, honest and I never sense that they try to "recommend" repairs for the sake of making money. Excellent customer facing people and pretty quick workers too. (and they always give me a clean car back)

glayfan40

May 30, 2012

Extremely pleasant car leasing experience (April, 2012). Obtained money factor, residual and monthly payment figures through emails on the day of the request. Tom has been very professional and helpful throughout the entire process. The whole negotiation process took less than 2 hours and it was hassle and stress free. Leasing terms were more favorable compared to Quirk Kia. I've got the exact color and package combination I wanted on the 2012 Kia Optima. Very happy about the service provided by Tom and the dealership.

sfucci

May 26, 2012

Excellent experience here. Matt was very friendly and very honest with us when we were trying to figure out what car to buy. No pressure when looking around or talking about pricing. Amazing pricing, looked around and could not find better pricing anywhere. I would defiantly recommend herb chambers when looking for a car. Great pricing and wonderful staff.

Gilnapoleon

May 12, 2012

Salesman new the car and followed up without being a past. Price was fair and reasonable without giving bad high numbers first and forcing me to argue.Very good experience with this dealer. I would reccomend them highly.

Jun young

May 6, 2012

It was a great experience to do the business with Herb Chambers Kia of Burlington, especially with Mat. He was very informative, helpful, and friendly. He even gave me a ride "willingly" to Cambridge when I had some issues on my car insurance. And most importantly, he was honest with me whole time and gave me a very satisfactory price. I definitely recommend this dealership (specifically , Matthew!!). Thanks, Mat.

mesmith

May 2, 2012

great price great dealer...Quick easy and Matt was awesome with helping us find what we needed. he was timly, patient, caring and he registered the vehical quickly to ensure a fast delivery to us! thanks matt for your hard work

mesmith855

May 2, 2012

Matt was awesome! he was proffesional, knew his product, and was very interested in helping us! Burlington kia was better price wise then any other dealer we visited and the sales and management was very caring and wanted to do business our way! We would go back and buy every car from them after realizing how great they really are! this survey is the least we could do for such a great dealer and salesman that went out of there way for us!

Stinky82206

Jan 27, 2012

Very good atmosphere. Very nice workers. No pressure. This dealership really cares about what you want !I went in to purchase a vehicle I found online. They had it ready for me to test drive . The asked if I liked the car. And instead of trying to sell it to right away and figure my monthly payment .. They went through the features of the car . I was the one who told them I wanted to buy it once I was informed about the vehicle . The finance manager was so sweet . He didn't try to rip us off like every other dealership I have dealt with or someone I know has dealt with . He didn't try to sell us all the extra crap .

DavidAM

Jan 2, 2012

Lloyd Stigman is the best salesman we have dealt with in a traditional auto environment. He and the whole experience reminded us of a Saturn dealership with the focus on the customer. The day before we picked up the 2012 Sorento SX I lost my job. Chris in financing worked hard to get a term and interest rate that took some of the pressure off. We were told the day before that the Simoniz Glasscoat had already been put on but we found it being applied the day we picked up the car. The price came off the invoice and the Glasscoat installation was completed. There was no hassle about adjusting the price or completing the installation. (There was some confusion because of staff turnover.) After purchase, I realized that we had negotiated on a car that had the accent lighting but the car we purchased -= they had to get it from another dealer several hours and another state away - did not have the lighting kit. I got a check for the cost of the lighting. Again, no hassles. Almost four months after the purchase on Year's Eve at 4:30 PM, I called Chris saying I could not start the car nor would the electronics shut off. Without missing a beat, he sent out Lloyd. A few minutes later and much to my embarassment, I realized the shifter was not in Park. (It was dark out. I know that's real weak.)I called Chris to tell him to call Lloyd back. And now when Chris reads this my secret will be out. :>) Thanks, Chris and Lloyd for demonstrating you care long after the sale. You are truly rare, indeed. Darryl - the sales manager, Lloyd, Chris, and everyone I dealt with at Kia of Burlington are the best. I unreservedly recommend them.

steveoinri

Dec 17, 2011

Chad and Jen in the service department are amazing!!! My 2011 Kia Sorento has 28,000 miles on it and 1 1/2 years, so I am in often for regular oil changes and regular service. I have also been in for other repairs or problems and each and every time they are awesome. There is never a problem, I drop my car off with no problems, they call me to follow up or tell me when my car is ready and pick up is always easy and cashing out is easy! I have run into a few issues and they have taken care of them so fast that I don't even have time to get upset about it. My only complaint which is not their fault is the parking lot is BAD, their is hardly ever any parking and the lot is so small and odd to begin with. I can tell it is being worked on and has gotten a little better, but far from good still.Keep up the great customer service and I look forward to my next visit! (now who ever says that about going in for auto service?)

slascala

Nov 28, 2011

All of the staff that I encounterd were professional, courtious, helpful and honest. My sales person, the sale managers and the finace person made the process very easy. I feel strongly that the relationship with this dealer will be a long one. I would reccomend all of my family and friends to buy form my sales person.

D Prussman

Oct 16, 2011

I've been building and pricing the 2011 Kia Optima SX Turbo for months, waiting to get the courage to just do it. I contacted Tonia Smith because of my wonderful experience buying a Sedona from her in June of 2010. I felt well-prepared and made the call. She pulled not one but TWO of the first 2012 SX's to roll off the line and had them in stock within 10 days! Wasn't in love with the standard wheels, so she ordered one with standard and one with the "touring" wheels, just for comparison purposes!!! Never drove it, simply said "It's mine!" and the sold placard went on it.I pulled a great rate and wasn't beat-up with a back-and-forth "let me ask my manager". With the help of the finance department I went with the extended warranty, and drove away a spotless, registered, insured, and inspected SX 2 days later. The car is amazing... can't put into words how it feels to drive. I went back two days later for the splash guards (how's that for a turn-around?) and was given white-glove service. This makes me think I've entered a relationship with Herb Chambers that will be satisfying for years to come.

freeryan

Sep 9, 2011

Best dealership I've dealt with ever. They knew the cars, they knew what I wanted. They got me the car I wanted at the price I wanted gave me the price I wanted for my trade. It was the easiest car purchase I've ever done. I would highly recommend this dealership to my friends and family.

Ldulong

Sep 5, 2011

Normally I do not take surveys as I feel they are a big waste of time, but after my experience at Herb Chambers Kia in Burlington I felt compelled to take it. My experience was professional from start to finish. From my sales person Ryan spending a few hours with me on two occasions ensuring that I purchased the right car that ultimately fit all my needs, to the honesty and respectful GM Jim who truly work with me throughout the negotiation process. Last I can not forget Chris who walk me through every step of the financing process, which we all know can be as enjoyable as pulling teeth at your dentist(kidding). Ultimately I rate my overall experience at the dealership exceptional and I would recommend this dealership to whom ever would like to purchase a car without the stuffy feeling most dealership provide.Very satisfied customerLarry

richli

Sep 2, 2011

I highly recommend Herb Chambers Kia in Burlington. The receptionist, the salesman, the sales managers, the service manager, the finance representative and the gentleman who prepped my vehicle all share a passion for customer service. No pressure, honest negotiations. I would break bread with any of the personable staff. Though it was a busy evening with many customers, the atmosphere was pleasant with calm (but quick and efficient) staff and relaxed customers. It was more like going out to a pub than buying a car. I'm sure you have the same horror story of the latter like I do. You will be pleasantly surprised by the professionalism here. It is a competitive advantage that few dealerships have.

dieselxdan

Aug 24, 2011

Very easy, we were so TURNED off at Central Kia of Norwood (please read by post there), we went to Herb Chambers, and bought our Sorento 2012 within 5 mins!!!!!!!!!!!!!!!!!!!!!!!Ryan and the rest of the Sale crew there were professional and they worked with a SMILE!!! Please take notes other dealer. We bought the car and pickup the at noon (next day) as Ryan promised us!!They were so complimentary, we actually bought the car $500 more than Central! Yet, we are very happy, and felt satisfied. They even got us a really excellent interest rate.I will be bring more business to any Herb Chambers deal from this point on. We are really happy with our 2012 Sorento.Thanks guys!!

2ndKiaOwner

Aug 16, 2011

Unlike our recent experience with two other Kia dealers, the Herb Chambers Team (specifically, BILLY HRONAS and JIM LEWIS) made the purchase of our new vehicle extremely pleasant. Billy (sales representative)is very accommodating, knowledgable, and helpful. If he wasn't certain of an answer to our question, he immediately deferred to one that did. Jim (general manager) is a consummate professional, a straight-shooter, and quite affable. Both work very well together, and are assets to the dealership. Simply put, Billy and Jim are solely responsible for our "conversion" to the Herb Chambers community, and we will definitely be back to visit when we look to trade in our second vehicle in the near future. We have tremendous appreciation for Billy's and Jim's hard work, as well as their willingness to work with us on the deal we ultimately made. I HIGHLY RECOMMEND A CHAT WITH BILLY AND JIM TO ANY PROSPECTIVE KIA OWNER.

Corby

Aug 15, 2011

Herb Chambers Kia was the first car dealer that I ever went back to purchase a second car. I used to feel taken advantage of when I bought a car, but not at Herb Chambers Kia. First car was a 2011 Kia Sorento. It was the best price with no hassle. They ordered the exact car that I wanted. I was so happy with the process that I went back to them for my wife's 2011 Kia Sportage. Again she got the exact car for the best price. They are a pleasure to do busness with.

allisonant

Jun 7, 2011

From beginning to end, our experience with Herb Chambers Kia of Burlington was great. This is our second time buying a Kia with General Manager, Jim Lewis and we will continue to work with him for years to come. Other dealerships would just offer what they had on the lot and Jim went out of his way to find us the car that we wanted. His prices are unbeatable, his team is exceptional and he always goes above and beyond for his customers. Billy Hronas was patient, answered all of our questions and made sure that we were happy with our purchase. Finances are never enjoyable to talk about, but with Finance Manager Chris Behrendsen we felt calm, comfortable and knew that we were in good hands. He never tried to pressure us into spending more money, explained everything we needed to know and truly made us feel like we were making educated decisions with our money. We could not be happier with our new Sedona and we look forward to working with Herb Chambers Kia of Burlington again in the future.

twinreverb

Jun 1, 2011

We went in to buy a new vehicle there. Friendly salespeople but once we got to the price negotiations it felt like we were playing 'deal or no deal.' They would run back and forth to a salesman in the back of the store and come back saying 'maybe he'll take $500 off, maybe it will go up, do you want me to ask him again?' We finally agreed on what we thought was a fair price inclusive of all fees. When the finance managers had taken us back to sign the final papers, there was a different much higher price to be financed. We tried to find out where the disconnect came in and it was that the salesmen were quoting a base price w/o fees and monthly price with fees. We felt uncomfortable with the situation and left. I was ok to leave it at that and not write this review. However, if anyone goes in there to finance, PLEASE watch your credit. I just ran my TransUnion credit report and it seems that they had made 11 hard credit inquiries in order to work out a loan. NOT SOMETHING THAT WE HAD AUTHORIZED.

Happy2622

May 24, 2011

THANK GOD I CALLED THEM! After having a totally HORRIFIC experience at another dealership, (I won't name them here, but I will say tell you that they are located in Lynn MA. Ever run out of gas in the middle of the highway with your family on a test drive? Then you get back to the dealership and the GM doesn't even appologize to you for what happened? Yeah...STAY AWAY!)I called Chambers Kia of Burlington. I was so upset about what had happened to us at the other dealership, that when I called and got Greg Dion on the phone, I was in no mood to fool around. I simply told him everything that had happened to us at the other dealership. I didn't want to haggle, fool around, or play games. So, I did something I've never done before when buying a new car. I put all my cards on the table. I told him what had happened to us, and I told him the "World Beater Deal" (as they in Lynn put it) I was getting from the other dealership. I gave him the price I was quoted on the Sportage, which included one $500. rebate for financing through Kia, as well as what I was offered on my trade in. Supossedly the Lynn dealership was losing $500. on my deal, and I was challenged, DON'T TAKE OUR WORD FOR IT, SHOP AROUND, YOU WILL NOT BEAT OUR PRICE. YOU ARE GETTING A "STUPID" DEAL ON THIS TRUCK. Yeah Right. TOTAL CROOKS! Well, after he got over the shock of what happened to us, and how we were treated, he said give me 10 minutes, and I'll call you back with our best offer. Well, not only did they completely BLOW AWAY the price I was presented with on the Sportage from Lynn, they gave us an additional $1,000 more for our trade! I was blown away! I said Greg, I'll see you tomorrow. He asked, what time ya comming. I said , I'll be there at 10:30. And just like that the deal was done! I was TOTALLY AMAZED, and Completely SHOCKED! Could this really be that easy? Now I'm admittedly a sceptical type of guy so, I'm thinking, there has to be a catch. I'm going to get there tomorrow and they'll change something on me. So I was bracing for the worst. But No. As soon as we got there Greg was ready to go. He had the Sportage all set for us and asked the salesman Aldo to bring the car around for us. We saw the truck, loved it, and immeadiately started working on the paperwork. Then we went to see Bobby in the finance department. And in 15 minutes, we're approved for Kia's best rate and we're signing on the dotted line. I couldn't believe how fast this was happening, how smooth it was going and how easy it was. Before I knew it, I'm kissing my wife and hugging everyone at the dealership. OTHER DEALERSHIPS TAKE NOTE (ESPECIALLY YOU CROOKS IN LYNN)...THIS IS HOW A DEALERSHIP SHOULD BE RUN! I just can't say enough about Chambers Kia. The whole experience was AMAZING. The beautiful clean showroom, the wonderful people working there, the deals on their vehicles, the respect towards the customer and the appreciation they have for you just for comming in is something I will tell all my family and friends about. All I can say is, if you are looking for a new Kia, you owe it to yourself to go to Chambers Kia of Burlington. If you shop anywhere else, you WILL pay too much for your new Kia. At worst, shop around on the web and at other dealerships, get your best offer, then call them. They will beat it and you will save money. I saved almost $2,500 total by going to Chambers Kia. You read that right...$2,500 saved by not buying our Kia in Lynn. I even called them up over there in Lynn to tell them the deal I got. Know what I was told??? WOW!!! Good for you. That's an amazing deal. I don't know how they're doing that deal over there. I don't get it. Imagine them saying that to me!? Yeah, well I got it. Like I said, THANK GOD I CALLED CHAMBERS KIA! So, all that being said, I'd just like to thank you all over there once again at Chambers Kia. Thank you for a truly wonderful and easy experience. Thank you Greg for doing everything you said you'd do for us, and for the amazing deal you gave us. We LOVE our new Sportage, and we LOVE Chambers Kia of Burlington!!!

joanfreeman

May 17, 2011

Thank you so much for giving me the opportunity to meet all of the people above. Their knowlege, service, and friendliness far exceeded my expectations. From the momemt the phone was answered by Jess, to buying, finance checking,and service, I was hooked. Honestly, I do not think I will ever buy another car from anyone else. Again, thank you. Joan R. Freeman, a very Satisfied Customer

agragr

May 5, 2011

From providing me with his cell number to speaking me to me on his day off and calling me on a Sunday to make sure that everything was progressing as promised for a Monday pickup, the customer service, attention to detail and after sale follow up on details was exemplary. On top of that the price deal and follow through on all commitments made was perfect. This was a vehicle for my son and the third Chambers dealership I have had the pleasure to work with. The highest recommendation for working with Chambers and my son is amazingly pleased with the Kia Sorrento he is now driving.

junkmail

May 3, 2011

My wife & I had a wonderful experience buying a new car here. Chris was particularly knowledgeable & helpful. He worked with us to find exactly what we wanted and made sure we were comfortable and happy with all aspects of the car, service agreement, and purchase process. Alma was very kind and helpful as well. She was very new at the time but eager to be helpful. I am confident that she will grow into a valued employee.

Craigrange

Apr 26, 2011

I had a great experience at Herb Chambers KIA. Everyone that I encountered was friendly and helpful. Everyone was very explanatory as well. I got the price that I wanted and was even offered a ride to the dealership tomorrow to pick up my car because I don't have a car yet. It was a nice day in Burlington also!Best,Craig D. CacciolaProud KIA leaser

imtheone

Apr 25, 2011

Herb Chambers Kia is our dealership!! We will be telling everybody about Herb Chambers Kia and the way they treated us. We were dealing with our sales rep name Billy when the manager Darryl came over to say hello, very nice guy! Billy showed us everything about the vehicle and had an answer for all of our questions without a bit of hesitation. When we came back from our test drive we met another manager named Jim who wanted to make sure we were having a good experience. Jim came back with waters for me and my whole family and ask if we needed anything else, we were just floored by the attention everyone gave us, for the first time buying a a new car we felt like celebrities! I can not say enough about this dealership, if you are looking to buy your next vehicle make sure you go to see Billy!! Thank you again Billy

Shavley

Apr 25, 2011

Amazing is the word I use to describe this dealership and the individuals who work there. From the time my family set foot in this dealership until the time we drove away with a new Kia Sadona our experience was nothing short of sensational. Jim Lewis is second to none in his commitment and in keeping his word. There was no going back and forth on pricing as my husband and I went in there with a price in mind, let Jim know what it was, and he met our price. Chris explained everything to me in detail when I needed to sign all of the paperwork that is required for the purchase of a new car. He was not pushy and listened to all of my questions and answered them with professionalism and I never felt like my question was a "stupid: question as he never made me feel that way. Billy showed us all of the ins and outs about our new car and his attention to detail was incredible. We have never been to a Herb Chambers store before but you now have loyal customers who will be back!! Thank you Jim, Chris, and Billy for making our experience so special!!

swedemom2

Mar 17, 2011

Honestly this is the first time I didn't mind purchasing a new car. Greg was very informative and understood and met all of my needs and was not a typical pushy sales person. It was a great experience and would absolutely recommend him as a sales person as well as Herb Chambers Kia. I think all dealerships should learn from this dealership. I hate to be pushed/pressured by sales people and treated like I have no idea what I want or need or what I am talking about. Greg and Herb Chambers faculty were fantastic. Keep up the good work.

brickyman

Feb 26, 2011

My overall experience was great. I visited this website before and saw that this dealership was rated high and close to my office. I read about great experiences people had with Derek George so I was hoping to run into him. I stopped by the dealership and Derek happened to be the person to greet me. I initially was going to pick up just the brochure to look at later but then I sat down and talked to Derek. I hate the car buying process but Derek made the experience a pleasure. There was no typical pressure that rubs me the wrong way and Derek took the time to actually listen to what my needs were to make sure that I got a car that was a good fit for me. I would recommend to anyone looking at buying a car to go to see Derek at Herb Chambers Kia. If it is his day off, find out when he'll be there and come back on that day, it's worth it! If Derek is unavailable Kevin seemed like he was a good guy too. The manager Darryl (probably spelling it wrong) was good when it came time to make the deal, went quickly and smoother than I expected.There were a couple of downsides:* Finance department - Everything was good until this point. I don't know if Chris made honest mistakes or was trying to scam me. I'll assume they were honest mistakes..* I picked up my car but my inspection wasn't done. I went and got it done on my own and i'm waiting for a check in the mail that I haven't received. I was waiting until I received it to write this review, but I didn't want to forget and not do a review at all. (They really should have just handed me $29 bucks in cash while I was there showing the proof of inspection)* Related to the post above, the dealership can improve on the after sales treatment. If they keep the same enthusiasm to get things done after the sale as they do before the sale then they will do fine.Again, I do highly recommend this dealership especially dealing with Derek even with the downsides I've mentioned above (which Derek was not involved in).

family135

Feb 16, 2011

My wife and I were looking into a Kia Sorento for are growing family. We needed a bigger vehicle with AWD and something the kids could enjoy as well. Friends of ours recently bought a Sedona from there and strongly recommend them for their overall customers service and great price. We were fortunately greeted by Jonathan Jensen who was very polite and a great salesman. Our trade in was appraised by Al Heath who gave us the best appraisal out of three other dealerships. I would recommend anyone visiting this dealership to ask for them both.

Banner18

Jan 5, 2011

We had an outstanding experience purchasing a new 2011 Kia Sedona. We had test driven several other cars in several other places, so when we went to Kia Burlington, we were wary of what we might encounter. Derek was amazing. Our time was very tight, and he arranged for convenient times to drive q couple of Sedonas, and was extremely knowledgeable about the line and how it compared to other minivans we had already test-driven. He actually listened to what we were looking for, and found us precisely the vehicle with the features and the price we were searching for. He accommodated our busy schedule in getting us through the buying process, and took care of all the details to make it easy and enjoyable. The finance manager was Chris Behrendsen, he was very helpful, helping to find us an even better rate than he quoted, and to choose the right additional protections we needed for our particular situation. Both men were consummate professionals, and we left the dealership with a great new vehicle. With outstanding employees like Derek and Chris, Kia of Burlington has our enthusiastic recommendation from here on out!

cemetery man

Dec 21, 2010

Derek was excellent to deal with and in the end convinced me to purchase from Herb Chambers of Burlington. The closing process was a bit of a downer due to the attempt to get even more money out of me by the finance manager, but Derek and the sales manager honored the deal we had agreed, and I left satisfied.Thanks to Derek, I was able to pick up the car on the date agreed even though there was a snow storm and bad traffic in the Mall area of Burlington.

mbuka

Dec 19, 2010

The whole sales team was polite and pleasant and happily not pushy. Derek George was our primary salesman and he had all the information we needed. I especially appreciated his patience with my husband who is a very cautious shopper. Everything was staigtht forward and relaxed. When we return we look forward to working with Derek again.

MSG1955

Dec 11, 2010

I WOULD REOMMEND THIS DEALERSHIP TO EVERYBODY, NO PRESSURE , EXPLAIN EVERYTHING MOST IMPORTANT, WILLING TO WORK WITH YOU, WE BOUGHT A 2011 KIA SOUL +, AM NOW LOOKING AT ANOTHER, CAN'T GET ANY BETTER.THE KIA IS GREAT, MY WIFE LOVES IT, WE CAN'T SAY ENOUGH ABOUT THE SALES STAFF AND STEVEN AND CHRIS IN FINANCE.

BobTerri

Nov 26, 2010

We had been looking around for a new used vehicle for several weeks before finding Herb Chambers Kia of Burlington, through Vehix.com. After calling to confirm the car we were interested in was still available, we drove over and had an EXCELLENT experience with ZACH BROWN. We found him to be very helpful and it felt as though he couldn't do enough for us. Best of all, however, was that we NEVER felt pressured into buying and were able to walk away--with our new Kia Sportage--feeling satisfied and excited about our (long-overdue!) purchase. We will absolutely be recommending both the dealership and Zach to friends and family, should any of them be in the market, for a new car. Highly rated!

Rosie Rines

Nov 15, 2010

Everyone we dealt with was extremely helpful and pleasant. We never once felt pressured and were given plenty of time to look around, ask questions, and make our decision. It was a very unique experience as far as buying a car - no stress. We would definitely recommend Leanne and this dealerhsip.

Herb Kia

Nov 9, 2010

My husband and I were pleased with our first service on our 2011 Sorento, professional service and no hassle. We would recommend Eric in service as the person to contact for any issues. Initially, we had issues with purchasing,bluetooth,and auto-start in our vehicle. We were reluctant to return for service, Eric completely changed our minds. We will continue to service our vehicle with Kia of Burlington.

Sullivans

Oct 28, 2010

Billy Hronas was great to work with. He was extemely diligent and tireless in trying to get us just the car we were looking for at a price we were happy with. We didn't make it easy for him. We visited three other dealerships and Herb Chambers gave us the best price of all.

ppham

Oct 25, 2010

I have gone two 2 dealers, lots of negotiations but deal was not done. I was about to give up buying a new car. But I stopped by Herb Chamber Kia and got a nice price for 2011 Sportage and good trade-in value for my Jeep. Sales person was great, no bs, easy negotiation, in and out about 2 hours... Thanks Herb Chamber and Zach Brown... :)

rob8here

Oct 8, 2010

Went to this dealership to look at the new Kia Sportage. Kyle, the salesperson there, was knowledgeable, friendly, and low-key. There were some questions that he seemed hesitant to answer. I met a sales manager there, too...he seemed much more like a "typical" car salesman...kinda pushy, deflecting questions about pricing and details.So it was a mixed experience. In the end, they didn't have the color I wanted, and they didn't get back very quickly on finding it. I found what I was looking for at a dealership closer to home, so I'm not sure what the full experience would have been at Herb Chambers.

burlington worker

Jul 17, 2010

I purchased my vehicle from another Kia dealer. What a subpar experience compared to Burlington's staff! Jennifer was very gracious and helpful in gathering my information and adding me to their system. Whatever I can get done there, I will! Otherwise I'll have to revised the other dealership and my skin crawls just at the thought of it! Herb Chambers Kia Burlington is new and everyone was extremely welcoming and helpful. Thanks for making my Saturday! p.s. invest in a balancing machine will ya so we don't have to subject ourselves to another dealership? I think it will be well worth the investment in the long run by becoming the one stop shop all Kia customers could go to!

chad210

Jul 17, 2010

We had a great experience at Herb Chambers Kia in Burlington. We were sort of kicking around the idea of a new car but really weren't serious buyers when we walked in to test drive a 2011 Kia Sorento. Everyone we met was so nice, knowledgeable and helpful that we quickly changed our minds about buying now. Anyone who has bought a car through a dealer expects it to be a stressfull experience but not at Herb Chambers Kia in Burlington. It was actually a pretty low key, enjoyable experience. Everyone did what it took to make everything go smoothly. Brian even went the extra step of offering to deliver our new car to us. We were very impressed. We are very happy and would recommend them to anyone.

Maybelle

Jul 7, 2010

Wonderful dealership. The staff is very friendly. Our salesman asked us what we were looking for in a vehicle and matched us to the car that suited our needs. No pushy high pressure salespeople at this dealership. It was a great experience. I have already recommended this dealership to friends.

baglakrati

Jul 2, 2010

What a great experience we recently had purchasing a new Kia Soul at Herb Chambers. The dealership has a wonderful, extremely friendly, pressure-free atmosphere and the sales staff are truly fabulous. On a scale of 1 to 10 I would have to say everyone we dealt with was a "10" and our salesperson, Leanne Maniscalco, was definitely an "11". It was a real pleasure!

steveoinri

Jun 7, 2010

Not even sure where or how to start since I loved every part of my experience at Kia of Burlington. The first email I got back from my online inquiry had me hooked. Leanne was the sales person that I was lucky enough to have help me get my new car purchase started. She was knowledgeable, friendly and understanding of my wants and needs in a car purchase. We first sat down and came up with a great deal on a 2011 Kia Sorento that meet all my needs and I was excited about my new purchase. Before being able to sit down and sign the paperwork, something came up personally and I was not able to make the deal work. Both Leanne and Steve worked so hard for me and it was not easy to walk away from them knowing I could not get into the car I wanted and they worked so hard on for me. After several months passed and I was in a better place to purchase my new car I contacted Leanne and we started all over again, if anything the second time some how got even better then the first. EVERYONE was amazing from start to finish with this purchase!!! Unlike other dealerships I had been too and hated every second of being there, this was different. Leanne and Steve were friendly, understanding, professional and welcoming. I have bought many cars and this was by far the top of my list for best overall experience. When we got to the financing office the amazing experience continued, he got us through the long paperwork process painlessly and we got just what we needed to make the deal perfect! Leanne truly went to work for me as a customer and made me feel like I was her only customer and number one priority. I can not thank her Steve or Bobby enough for making this a perfect experience from start to finish. Thank you for making what everyone usually considers a bad experience just the opposite! Some how they have made this dealership into avoiding all the things people hate about buying a car. I have already told several people in the market to buy a car that they must stop at Kia of Burlington first! Keep up the great work and I will see all of you again soon when I come in for my first oil change.

JessC86

Jun 7, 2010

I have never heard of or experienced this type of treatment at a car dealership, EVER! The manager,sales staff, and finance employee's were so unbelievably helpful! They listened to things that I wanted, what financially made sense, and what would make me happy and helped me find the perfect vehicle for me. I am so happy with my new car and the treatment they gave me. If anyone is looking to buy a Kia, or any car for that matter they should definately visit this dealership. They go above and beyond to give you the best experience possible. I could not say enough great things about this dealership.

jennh

May 24, 2010

We walked in just to get information on the new Kia Sorento and ended up leaving with a new Sorento. Not because we felt pressure: in fact the exact opposite. Leanne was only too happy to provide information and offer a test drive but understood we needed some time to consider options. Meanwhile, our 2 children were making noise and honking the horns of every car in the showroom, and the staff there couldn't have been nicer. They also have free apples/waters/TV to keep them occupied/happy while you evaluate your options. We decided we wanted to combine some of the options on a different vehicle. Leanne made it happen and gave us a realistic and accurate price. She further advised of the rebates we could expect and we got a trade in value amount at that time from the manager, Steven Keener. We had such a good experience and were impressed with the car, price and staff, that we decided to buy before we even looked at the CRV or Traverse, as we had planned.Lastly, they didn't forget about us after the car purchase. We needed cross bars for our roof rack and there was an issue obtaining the parts. So Leanne, Steven and Scott all worked together and got it done for us in a timely manner with different parts. Leanne was always on top of things via email and phone and always made sure our time was not wasted, which is rare customer service these days! I cannot recommend her, the dealership or the car (although granted it is only a month or so old) enough.- Jenn H

Cora Sanders

May 20, 2010

I had an extremely positive experience with this business today. My 2001 Toyota needed its 90,000 maintenance. I got quotes from several places and, for the scope of the service being provided, this was, by far, the best choice.The staff and service people are friendly and efficient. They called me throughout the day to let me know exactly what needed to be done and then again when the car was ready. (On time, just as promised.) I am very happy with my choice.

lmaher

May 18, 2010

When my husband and I were shopping for a new minivan our priorities were; price, safety and convenience with the buying process. We are a very busy couple with 2 young children and spending time car shopping was not high on the priority list. So, I was looking for a a dealer that would provide honest and clear answers to our questions without the hassle. I phoned many Kia dealers looking for immediate answers to my questions. When I called Herb Chambers and spoke to Leanne, she was not only friendly and patient, but she was the only sales associate I had spoken to that day who informed me of the complete rebates Kia offered. I had called 3 other Kia dealers and none of them told me about all of the rebates or spent the time to answer my questions fully. Further, the base price of the minivan at Herb Chambers was significantly lower than what I was quoted at the other Kia dealers. At that point, my decision was made...my husband and I went to Herb Chambers Kia in Burlington. When we met Leanne face-to-face, the experience just got better. I am very satisfied with my new van and the interactions I had with Leanne at Kia.

tah1nia

May 7, 2010

Quality service, best I ever received from any dealership. The service management could not have been more considerate, friendly and professional. I will not take my Kia anywhere else and recommend all local Kia owners do likewise. They will not be disappointed.

lnbeard

May 4, 2010

Good experience overall. Great price and great customer service....

Ibbie1957

Apr 30, 2010

My experience with Herb Chambers Kia of Burlington was extremely satisfying. The process started by receiving a call from the dealer in response to my inquiry. The saleslady carefully listened to my requirements and within 20 minutes I had a quotation which was exactly what I was looking for. There was slight delay in getting the car registered, so the dealer gave me another car to use while they completed the registration for me. When the car registration was completed, they delivered the car to my house. I consider that to be A+ customer service. Thank you Herb Chambers.

gizmopickles

Mar 20, 2010

This is by far the Best dealership and best salesperson to purchase a new car from! Bobby was the most knowledgable sales consultant I have ever done buisness with. He is very entertaining as well during the whole buying expierence he had me laughing and smiling throughout everything. Bobby was the most professional(but not boring) sales person to deal with. Usually you get the old guys that move so slow but he(bobby) was very quick a percise with all of his information it was like he knew what I was going to ask before i ask it which was great. All my concerns went out the window because I knew I was being help properly. He let me know the special offer right away with out me asking for them or going to talk to his manager to get the answer he was very open about the pricing which I thought was very fair and how buying a car should be. I will never buy from another dealership or another sales person unless it is from Bobby at herb chamber Kia.

jasoneverhart

Mar 20, 2010

Because the car-buying process is the rough equivalent of a root canal, I entered the dealership expecting a soul-crushing experience. I have less than perfect credit and most dealers are wonderful until they see my credit report. At that point the smiles turn to glares and I am treated as a sub-human who is wasting their time. I know I have bad credit, and I don't need someone rubbing it in my face. But the sales staff at Herb Chambers Kia was awesome! They were honest and kind about what I could expect, yet confident they could find the financing I needed. They did exactly that AND at a rate better than I hoped. The vehicle I wanted was not on the lot but they were determined to find one--they had to go all the way to Burlington, Vermont! They did so happily, and I love my new Kia. Without question, time and time again, I will recommend Herb Chambers Kia to anyone looking to purchase a new car!!

Spencer1952

Mar 5, 2010

Originally I contacted Steve Keener and discussed cars that I was interested in purchasing. He was most helpful. When I went to the dealership, Steve assigned Leanne Maniscalco to work with me. She was(is) wonderful! This dealership has only been open three weeks, yet they have a great team in place. I love my new car and am very happy to have had the sales people at Herb Chambers Kia assist me in the purchase. Leanne was a delight to work with and she was both knowledgeable and gracious. Hoping that when I begin to have service on my vehicle that the Service department matches the Sales department in their level of quality customer service. Great job!

freefantasy

Mar 1, 2010

We were looking for a family vehicle, knew what we had in mind and these guys made it happen! Everyone was extremely knowledgable, and friendly. We had a great overall experience and would recommend these guys to anyone looking for a kia in the future!

BVI

Feb 28, 2010

Having not bought a "New Car" in sometime I was hesitant about what to expect. My wife and I went to a local dealer in NH and test drove a 2011 Kia Sorrento and went through the sit down process and got numbers. We went home and looked at other dealers in the area. I randomly emailed Kia Burlington. Steve responded to my email almost immediately. I called him to discuss numbers I had for competetive reasons and from first impressions his utmost professionalism and customer respect earned my business immediately. There are honest car dealers out there...Steve and Bobby at Kia Burlington. The entire buying process was exceptional and we love our KIA Sorrento.

kkulovic

Feb 27, 2010

Pleased with staff, very friendly, great service. I was unsure about car I picked, and asked for extra test drives... they did not show any hesitation.Only suggestion would be to ask customers if they are in hurry, since some steps during the process were slow. Other than that, I highly recommend shopping there.

dgoon

Feb 22, 2010

The staff I dealt with were excellent. There was no pressure, great price, great service. They took care of all my needs and answered my questions. I was able to test drive a representative vehicle that I was interested in purchasing in the highway that I usually test drive a prospect (around 20 miles away from the dealership). They were also very understanding of my situation when my trade-in died upon arrival to the dealership.

Skip Murray

Feb 21, 2010

My expereance at KIA OF BURLINGTON MA was unexpected,I was treated with respect and dignity. THE WHOLE STAFF was pleasant,helpful and trustworthy. I got the vechile that I wanted at the PRICE,COLOR,STYLE AND EXTRAS that I wanted. The experence changed the way I had viewed car dealerships in a goodway.I would recommend KIA OF BURLINGTON to my friends and family. THE KIA STAFF is the reason I would return as a customer.Sincerly,Skip Murray

lmuise

Feb 17, 2010

I have NEVER been to a car dealership quite like this one. I have to say it is the best experience I have ever had in buying a car. I did NOT feel pressured at all. Everything was explained to me in detail. I felt like I was dealing with friends instead of sales people. I had a wonderful experience and I will be telling all my friends about this dealership when they are looking for a new vehicle.Thank you very much.

n-tshelly

Feb 10, 2010

I have called this dealership to have a recall performed on my vehicle, and a very nice man named Steve answered the phone. I guess they are just getting ready to open (not fully staffed, I guess...) and he assured me that I would be getting a call back. I figured, "yeah, sure.." as my past experiences with OTHER dealers were not very helpful. What do you know, I got a call back within a couple of hours from a very friendly voice belonging to Eric- He stated that he was the service manager and they were getting the service staff gathered and trained, as they were to be opening very soon. He assured me that he would contact me THE MINUTE they opened, so I can be the FIRST customer! He asked if this was an emergency, and if my vehicle was running properly (he really seemed to care!). If this is the caliber of service I can expect from just speaking with them on the telephone, I think I have found a new home for service for my family's 2 KIAs!! I also can't wait to see the new dealership! Best of luck to Burlington KIA! Keep this up, and I'll be a regular customer!!