Used Cars for Sale at Heritage Mazda Bel Air in Bel Air, MD

Ray Gawlik

Nov 3, 2016

Honestly, I hate car dealerships. This was the easiest, most satisfying experience I could have ever asked for. Ken Arment is the man! He spent so much time with me looking for a car that would fit me just right. Not only that but he answered all of my questions and treated me like family. I would recommend him to anyone and everyone. The whole Mazda crew was fantastic. Mazda in Bel Air and Ken Arment will be my go to for buying a car for a lifetime!

Ms. Letty

Nov 1, 2016

Darris Sconion, was very customer freiendly and professional! He did an outstanding job, getting me my new car!

Lisa Former Focus Fan

Oct 31, 2016

I was really "just looking", but because your salesman Justin Ledbetter was so helpful and knowledgeable, I ended up leaving in my new Mazda 3. I love my car!! Justin made the process so easy, and really worked with me to get the best deal! Now, my sister, and possibly my son will soon be in to see Justin as well! I also have to mention Ryan Lueckert, he was also very helpful. Very good experience....great job Justin and Ryan! Thanks!

Ginsmith13

Oct 29, 2016

I enjoyed my experience at Heritage. I am very excited about my new CX-5. Darris was great! He made the long car buying process enjoyable. Even fun! Thank you, Darris!

Justin Armstrong

Oct 28, 2016

My service me ever Paul Gallo was an absolute great man. He, from beginning to end, was absolutely the most helpful to my wife and I. I don't think I'd like to but from anywhere else. Great job Paul Gallo!

dbryant

Oct 24, 2016

Last week I purchased a 2016 Mazda CX-5. I knew exactly what I wanted, and came to the dealership hoping that I'd get a salesperson who understood that. I'm so glad that Darris was there! He was the perfect salesman and gentleman. He was friendly, patient, knowledgable and most importantly honest. I left the dealership with the car of my dreams and no regrets. Thank you Heritage for such a smooth transaction. Thank you, Darris, for your service! A+++

T Johnson

Oct 22, 2016

Great experience no pressure, no trickery. Love my CX-5

Nancy H.

Oct 19, 2016

A month and a half ago I purchased a 2014 Madza CX5 at Heritage Mazda Belair. What a great experience. I am loving my new car. Bobbi Gress you are awesome. You never gave up on me. You kept looking until the right car came to your lot and called me immediately. Ryan and Chris you two were awesome to. Ryan found me a good interest rate the evening I purchased my car then called me the next day with another lower interest rate. The staff at Heritage Mazda Belair went out of their way to work with me. Very friendly place to do business with. I highly recommend this place to anyone who is in the market to purchace a new or used vehicle. Thanks again everyone for taking the time to work with me.

Roslyn

Oct 18, 2016

Darrin us the best salesman I've ever had the pleasure of working with!

Roslyn

Oct 17, 2016

Darris Sconion was the best salesman I've ever had the pleasure of working with. He was patient and polite and helped me pick out the perfect vehicle. I will definitely buy from him again.

BK BelAir

Oct 13, 2016

I went on the recommendation of a friend to see Wil Wells and could not be happier. There was plenty of selection, no pressure and he help me find what I wanted.

Tim

Oct 13, 2016

Traded in a car for the first time with Heritage Bel Air Mazda. They made the experience very easy and were very friendly and helpful throughout the process. Darris was very knowledgeable and always available. Would definitely recommend to friends and family.

Yahoo89

Oct 12, 2016

Customer service was great. I dealt with Mr. Wil Wells and he was awesome. He was patient. Answered all my questions that I definitely had about paperwork and the car I purchased (Used 2016 Mazda 6). Devon Giddings was also friendly and great. I would recommend giving this particular dealership a try! You will not be disappointed.

Equinox Guy

Oct 9, 2016

When I first walked in I didn't feel nervous. The people were nice, polite, honest, and respectful. I didn't feel rushed to make a purchase and I felt comfortable when I spoke to Wil Wells. He gave me time to wander through the lot and other associates also asked if I had any questions. Wil spoke with me not at me and went the extra mile to work out a deal that fit into my budget.

J&M Paule

Oct 9, 2016

We just purchased a used Mazda yesterday from this dealership and had nothing but an exceptional experience from start to finish. We have purchased a few cars before, but this dealership was definitely the best to work with hands down- no fuss, no haggle, and straight to the point. Our sales consultant was Paul Gallo who was very knowledgeable, answered all our questions, and even walked us through all the features of our car before we left. We love our new car! Thank you Ryan, Paul, and the Heritage Mazda Bel Air team!

M

Oct 7, 2016

As a young, newly married couple my husband and I had never bought a good used car before, but we had heard from family and friends all the horror stories about salesman and dealerships - you know the ones, about slick salesman, dolled up lemons, and the like. But a friend called up Mr. Wells for us, and we bought a car that day - the very first car we tried! We knew what we were looking for and he gave us the price we wanted (and needed) without any negotiation needed! Even the business manager was helpful and friendly. They took care of the registration, plates, everything for us, and quickly. We walked out (after being hugged by "Uncle Wil") thinking, "Should buying a car be this easy? Should it be this enjoyable?" I gritted my teeth the next day when we had it inspected by our trusted mechanic, worried that something must be wrong with the car because I had such a good time - but no. The car was in mint condition and I had the best car-buying experience of my life. Mr. Wels was friendly, honest, caring, and even funny! Everyone else I interacted with was pleasant as well. .

Ryang425

Oct 3, 2016

I had just bought a used car from a different dealership and it caught on fire resulting in a total loss. That dealership was awful. I did some internet research and found the car i wanted. My wife reccomended going to see Wil Wells at heritage mazda in bel air. Wil was very professional and a great salesman. The night i went in to see him, he had two other customers he was working with. But still found the time to take care of me. He wasnt short with me nor did i feel rushed like i was bothering him. He gave me his best price on the first go around. No need to go back and forth on the price. He will give you the best price so that everyone walks away happy. Wil Wells is by the far the best and most professional salesman i have met. He will even send you borthday cards for years to come!

Bethany N

Oct 1, 2016

I recently purchased a vehicle here and had a great experience. I bought a used car which was a recent trade-in. My salesman, Justin, provided great service and was very thorough. He was very knowledgeable in showing me that I was getting a good quality car. I got a good price and I the process went very smoothly. Even the test drive was helpful to see how well the car handled.

Kennell F Jones

Sep 30, 2016

Mr. Wells was very knowledgeable, cordial and professional throughout the entire car buying experience. He made us feel at ease and never pressured us into making a decision and/or to consider something that we weren't interested in. Even after the sale when called upon, Dave in the Finance Department was still attentive to our needs.

Rhardy

Sep 26, 2016

I recently purchased a 2016 Mazda 3 from Heritage Mazda. My salesman Darris Sconion was such a big help. He did everything he could to make sure i was able to get my car .

Rhardy

Sep 26, 2016

I recently purchased a 2016 Mazda 3 from Heritage Mazda. My salesman Darris Sconion was such a big help. He did everything he could to make sure i was able to get my car .

Shannon

Sep 26, 2016

My partner and I have purchased two cars from this dealer in the past few months. The first car we purchased was for a family vehicle and the second was under unfortunate circumstances of our other vehicle being totaled. We purchased from the same salesman, Darris, and he was wonderful both times! Very accommodating to what we wanted and made great recommendations and suggestions. May I mention....patient! The second time I visited, the vehicle I wanted was not on their lot but was brought here the next business day. Great people to work with!

kathyscar

Sep 24, 2016

Morgan was a very pleasant person to work with. She was knowledgable and accomodating. She took the stress out of my car buying experience. I would buy another car here.

Paris Cox

Sep 23, 2016

I assumed this was going to be painful like it has been in the past but wait for it... IT WAS WONDERFUL!!! Morgan is definitely your girl if you want to buy a car. She has called several times to make sure I'm still loving my 2012 Toyota Camry!! This was one of the first times I felt I got a great deal with no over priced cocky salesmen. She truly went out of her way to put me in what I wanted to be in. Thank you so much Heritage Mazda for a GREAT experience. Go see Morgan Lawrence for your next car!!!!!

kshaffe

Sep 17, 2016

After thirteen years, it was time to buy a new car. I had done my research and was quite certain that I wanted a Mazda CX-5 based on what I had read. I was dreading the process of selecting and purchasing a car because of prior experiences with sales staff. We stopped by 30 minutes before closing on a Saturday for a quick look and were assisted by Wil Wells. He was very friendly, informative and seemed unconcerned by the lateness of our arrival. Most importantly, he was never pushy. We left at closing, but agreed to connect the following week. We returned today and Mr. Wells was very flexible around our schedule as we had to run our son to and from sports. The new car I wanted was on the lot and Mr. Wells worked with us to come up with a quote that was close to a Certified Pre-Owned that we were considering at another dealer. Mr. Wells was a pleasure to work with. He was thorough in his explanations and willingly answered questions. He treated us like family and took the time to get to know us. Today was a very positive experience, thanks to Wil Wells. I would gladly work with him again in the future. To top it off, I have the car I love sitting in my garage.

schandy28

Sep 17, 2016

It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. Ive been in the market for over a year to buy a new vehicle, and I always knew that my next vehicle was going to be a Mazda, and that too a CX-5, but due to several factors my persistence soon dwindled. I can also go on to say that much of it had to do with the fact that most of the Mazda dealers we approached werent the best when it came to stellar salesmanship and customer service. This is where Heritage Mazda of Bel Air really shines; they make you feel like youre part of the Heritage family, and they would work with youfervently, as if youre one of their own, so as to strike a good deal that puts a smile on your face. A special shout-out to Justin Ledbetter who helped us through the process not only in explaining the tiniest of details, but most of all, the impeccable commitment he has towards giving us one of the best customer service. This is the culture that we experienced within this dealership, they truly put on a show that is unparalleled.

StephyChandy

Sep 17, 2016

It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. Ive been in the market for over a year to buy a new vehicle, and I always knew that my next vehicle was going to be a Mazda, and that too a CX-5, but due to several factors my persistence soon dwindled. I can also go on to say that much of it had to do with the fact that most of the Mazda dealers we approached werent the best when it came to stellar salesmanship and customer service. This is where Heritage Mazda of Bel Air really shines; they make you feel like youre part of the Heritage family, and they would work with youfervently, as if youre one of their own, so as to strike a good deal that puts a smile on your face. A special shout-out to Justin Ledbetter who helped us through the process not only in explaining the tiniest of details, but most of all, the impeccable commitment he has towards giving us one of the best customer service. This is the culture that we experienced within this dealership, they truly put on a show that is unparalleled.

Ashton

Sep 13, 2016

I was helped by Mr. Wil Wells. He offered me great customer service and was patient with me and my mother. He helped me find a great cat and I was able to get it on the same day. I would recommend him to anyone who want to find a car and have a great time. Thanks again, please give this man employee of the month!!!

The Cannon Family

Sep 13, 2016

We have been purchasing our Madzas from Mr Wil Wells for about 7 years now. He has become like a member of our family. He provides excellent customer service and is very knowledgeable. He goes that extra mile for you. We have sent many family members and friends to Heritage Madza BelAir to purchase their vehicles from Wil Wells. Go and see him today you will not be disappointed! The Cannon Family

New Mazda 3 Owner

Sep 12, 2016

We recently bought a new Mazda 3 for our triplets who recently got their driver's licenses! Wil Wells was awesome. He made us feel right at home and was helpful and patient with their questions. We never felt pressured and Wil helped to make the car-buying experience both fun and educational for them.

TA

Sep 11, 2016

I went into this Mazda dealership expecting to be pressured into buying everything that was available. I was helped by Paul Gallo. Paul was very helpful through the whole process. He helped me choose the best trim level of the car that I was buying that was in my budget. We had a test drive that day. Paul taught me about the car inside and out. He stayed with me in the car for about 2 hours inside the car. He answered every question I had. I left the dealership knowing everything about the car. If you want to buy a car at Heritage Mazda Bel Air, ask for Paul Gallo for an excellent experience.

Happy Educator

Sep 10, 2016

Wil Wells, more than a typical salesman, is someone who quickly becomes family. I bought my CX-5 after hearing rave reviews from my neighbor. I was greeted warmly, given all the information I needed to make an informed decision, and then given think time - crucial when making a large purchase. I've already begun to share my story with friends and coworkers. For me, Wil Wells and Mile One Heritage are a winning combination.

Matt Rose

Sep 9, 2016

I bought a 2015 Mazda CX-9 from Darris Sconion. Before coming to the dealership, I worked with Darris over the phone, as I am about 5 hours away in Virginia Beach. He was very responsive and ensured my questions were thoroughly addressed. He had a driver pick me up from the airport to bring me to the dealership and they did not play any games once I was there. His manager, John Holiday, was low-pressure and they all kept their word of what was discussed over the phone (which can be a concern when buying a one-way plane ticket). I would strongly recommend working with Darris and John at Heritage Mazda Bel Air.

Melanie & Sean

Sep 9, 2016

Just bought 2 cars from Heritage Mazda in Bel Air. Wil Wells was a pleasure to work with, not only is he extremely knowledgeable and competent but also personable and considerate.

Ken Bel Air

Sep 6, 2016

Just bought a 2015 Mazda 3 from Heritage Bel Air, salesman Darris Sconion. Used internet pricing for the car and my trade. Easiest car purchase that I ever made. Their pricing in both cases met my expectations. No hassle, no haggling. The entire process was great. They're going to give car buying a GOOD name.Thanks.

Sean Davis

Sep 6, 2016

I have been acquainted with mile one Heritage of Belair MD since 2008, I bought my First car from there, which was a Mazda 6. I Since then my self and a few Family members of mind, including my wonderful wife, we altogether have bought 5 cars from mile one Heritage of Belair. My Salesman is Mr. Will Wells who is a great ,honest , Curteous, and always a very Professional Man. Besides the great cars from there, the place is always clean, the repair/ oil change service is great. Mile One Heritage of Belair is a great place to buy a car.

Gordosauntie

Sep 6, 2016

I just bought my first new car with the help of Darris Sconion at Bel Air Mazda. He was helpful, funny, knowledgable, professional, genuine, and not at all pushy. I went in wanting the CX3 but found it too crowded feeling. Darris suggested I try the CX5 and it was perfect. I was anxious about buying a new car and Darris definitely made the process virtually painless. I'd buy from him again and recommend him and Heritage Mazda to friends and family.

SarahG

Sep 2, 2016

Such a pleasant and easy car buying experience. My salesperson, Wil Wells was so wonderful to work with and so very helpful through the entire process. He worked with me every step of the way to make sure I got exactly what I wanted and needed in my CX 5. Wil made me feel like family from the first meeting and I would recommend Wil and Bel Air Mazda to all of my friends and family!

Rod Heavner

Aug 31, 2016

Our sales person Wil Wells couldn't have been more helpful. He made buying our Mazda CX5 a pleasure. Everyone was very friendly. We felt like Wil went out of his way to help us with the purchase of our Mazda CX5.

Cindy

Aug 25, 2016

I will definitely go back to Heritage Mazda of Bel Air and work with Bobbi Gress again! She was beyond patient with me and once my decision was made, she found the car I wanted and had it delivered to my home. I did shop for my Mazda and even reached out to another Mazda dealership in Harford County. However, they were unresponsive and when they did reach out via email, it was obviously a "form" email. Can't say enough good things about Bobbi and the dealership. They are honest, professional and pleasant to work with!!!

M. Reuben

Aug 25, 2016

Jonathan Christ was awesome. I met with him almost 2 months ago, and there was never any pressure. I wasn't ready at the time, and he didn't hassle me to come back in. Even during the negotiation, there was no pressure. He's an all around great guy to deal with, and I would highly recommend him if you're in the market for a new car.

D. Christopher Peters

Aug 22, 2016

Sales, and all other departments gave excellent service and were very attentive to my needs. All initial servicing was extraordinarily prompt. Explanations were clear. All facilities were immaculate. Total experience was satisfying and I very happy.

Robert C.

Aug 20, 2016

Everyone at Heritage Mazda was very nice. Justin Ledbetter help us find the car we wanted. I will go back.

Adrienne

Aug 15, 2016

I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who would go to the great lengths that he did in order to make me feel comfortable. There was no pressure at all, and he understood completely that I was nervous driving a car again after a recent accident I had had. He has the patience of a saint. He even offered to pick me up in my home town as he knew that I did not have a car. He then drove the car back for me with another salesman following in a separate car! Speaking of going above and beyond. He is a gem and made what could have been a very difficult experience for me, a very positive one.

Adrienne

Aug 15, 2016

I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who would go to the great lengths that he did in order to make me feel comfortable. There was no pressure at all, and he understood completely that I was nervous driving a car again after an accident I had had. He has the patience of a saint.He even offered to pick me up in my home town half an hour away, as he knew I did not have a car. He then drove the car back for me with another salesman following in a separate car! Speaking of going above and beyond! He is a gem and made what could have been a very difficult experience, a very positive one.

pdm1230

Aug 14, 2016

I went looking for a used small SUV. I came out a proud owner. Darrius was the salesperson assigned to me and I am grateful that happened. He was courteous and very knowledgeable of Mazda and the SUV. He worked with me looking at different vehicles and never pressured. He took his time and I am greatly appreciative. The whole dealership was friendly and I will definitely recommend to others. I know that I will give Heritage Mazda of Bel Air first preference when I look for my next vehicle. Thank you Darrius!!!!!!!!

PaulM

Aug 14, 2016

I went to look and possibly buy a certified used car for my daughter. I had an outstanding Sales Consultant, namely Darris Sconion. Due to his courtesy, knowledge and willingness to help in every way, I walked away buying a car with a great deal. He went the extra mile which will make me want to come back. I been to a lot a dealerships but this was great as they did not pressure. Great job Darris!!

Mike Sauerhoff

Aug 13, 2016

I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have become hardened to it. On those rare occasions when we get good or great service we cant help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiance in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them.

Peter Kay

Aug 13, 2016

I recently took my Mazda5 in for an oil change, tire rotation, etc. I was alarmed to hear that my tires were unsafe and should be changed immediately. I arrived to pick up my car and briefly spoke with the manager about the tire issue. He indicated the tread-life was good but there were obvious issues according to the tech that serviced my car.Driving home I couldn't help but notice the increased tire noise; thumping. Obviously I had to resolve this.The next day I e-mailed the service manager and requested a meeting to discuss my recent service. I received an e-mail reply, and a phone call, ultimately setting-up an appointment to have the tires re-rotated back to their original positions. I arrived at the dealership and was immediately greeted by the service writer. I indicated that I'd like to see what the tire problems were that caused the alarm. Not a problem. Several minutes later the tech indicated my vehicle was on the lift and ready for viewing. The tire that was on the driver's side front, now in the rear, had a flat spot with threads showing. Hairline cracks on the sidewall of the tires were also pointed out. Wow! That chunk of missing tire exposing threads was all I needed to see. Obviously I requested the tire not be re-positioned to where it was prior to the rotation. The passenger side was re-rotated...although I wonder why I did that. ? After all, the only driving I'd be doing is home and the tire shop. Oh well.Usually when you get bad news when having your vehicle serviced, it's an effort to get you to buy things that you may not really need, but would enhance the car's operation. Not so in this case. The service writer and tech were spot on. It WAS a dangerous situation. I'm really glad the alarm was sounded requiring me to take the steps I took.Thanks very much Bel Air Mazda.

Mike Sauerhoff

Aug 13, 2016

I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have become hardened to it. On those rare occasions when we get good or great service we cant help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiance in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them.

Kristan

Aug 11, 2016

When I told my boss I was looking to buy a car he referred me Heritage Mazda and ask for Wil Wells . I am so glad I did. We had a great experience purchasing a vehicle from there. Everyone was great. When I am in the market to purchase another vehicle I will go there first. I would definitely refer anyone to go to Heritage Mazda.

Giovanna

Aug 4, 2016

The staff was very professional and knowledgeable. This was the most pleasurable car dealer experience. I will definitely be a repeat customer. And, I will definitely recommend Heritage Mazda to everyone!

rebecca eagleton

Aug 4, 2016

I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put money down (even if refundable) on a car I wasn't sure about. I came in, hoping to find a new car, but after hours of research, test drives with many different makes and models, I decided that I used car was best for our price range. I was treated no differently after changing my mind from New to Certified Pre-owned. Justin Ledbetter was my salesman, and I highly recommend him. He was professional, friendly and was able to answer ALL of my questions..and trust me, I had a lot! I've had my car for one day and I absolutely love the Mazda CX-5. I'm glad I implored all the options, but most importantly, glad I purchased here. Thank you again Heritage Mazda! Sincerely, a grateful and happy customer.

tracybell210

Aug 4, 2016

We werent sure we were ready to buy a car yet but we happened to be kid free (they were with the grandparents) and so we decided to go look around. We met Ken Skidmore. on the lot and he was very kind. He listened to us and allowed us time to think through everything. We test drove a Mazada 3 and loved it. Ken was not pushy at all, as was my experience with car salesmen before. So then we test drove a Mazda CX5 and loved it, too. Then we got to meet Devon Giddings, who was assisting with answers to our questions and his humor was wonderful. He joked about random things and this made us feel right at home. We took a long time to think through everything and then we decided, ok, lets look at the numbers. Then we met Chris Wilhelm. He used to play football and he was also serious about arm wrestling but his demeanor was gentle and thoughtful. I did not get the sense at all that he does this every day all day. He took his time and considered everything we were saying as if we were his first and only client that day. As we also took our time thinking through the numbers (which was refreshing because no one was pushy at all) the day slipped away from us and it was agreed we would come back the next day. Thats when we met Ken Arment and were immediately impressed. He took the time to go through the forms with concise but thorough explanations and he also patiently answered our many questions, too. After the initial paperwork was done we then met Ryan Lueckert and he had highlighted all of our forms ahead of time to make for a quick of a process as possible. He was personable and had great stories to share as well. Thats how we found out about Chriss football and arm wrestling days! Then we wrapped up our second long night with a wonderful overview of both cars from Ken Arment, who paired our phones and reassured us we could call at any time for even the smallest question like what does this light on the dash mean. I must say what started out as a strange date night (and day) choice turned into an absolutely wonderful car buying experience.

Rebecca Eagleton

Aug 4, 2016

I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put money down (even if refundable) on a car I wasn't sure about. I came in, hoping to find a new car, but after hours of research, test drives with many different makes and models, I decided that I used car was best for our price range. I was treated no differently after changing my mind from New to Certified Pre-owned. Justin Ledbetter was my salesman, and I highly recommend him. He was professional, friendly and was able to answer ALL of my questions..and trust me, I had a lot! I've had my car for one day and I absolutely love the Mazda CX-5. I'm glad I implored all the options, but most importantly, glad I purchased here. Thank you again Heritage Mazda! Sincerely, a grateful and happy customer.

Tracy Bell

Aug 4, 2016

We werent sure we were ready to buy a car yet but we happened to be kid free (they were with the grandparents) and so we decided to go look around. We met Ken Skidmore. on the lot and he was very kind. He listened to us and allowed us time to think through everything. We test drove a Mazada 3 and loved it. Ken was not pushy at all, as was my experience with car salesmen before. So then we test drove a Mazda CX5 and loved it, too. Then we got to meet Devon Giddings, who was assisting with answers to our questions and his humor was wonderful. He joked about random things and this made us feel right at home. We took a long time to think through everything and then we decided, ok, lets look at the numbers. Then we met Chris Wilhelm. He used to play football and he was also serious about arm wrestling but his demeanor was gentle and thoughtful. I did not get the sense at all that he does this every day all day. He took his time and considered everything we were saying as if we were his first and only client that day. As we also took our time thinking through the numbers (which was refreshing because no one was pushy at all) the day slipped away from us and it was agreed we would come back the next day. Thats when we met Ken Arment and were immediately impressed. He took the time to go through the forms with concise but thorough explanations and he also patiently answered our many questions, too. After the initial paperwork was done we then met Ryan Lueckert and he had highlighted all of our forms ahead of time to make for a quick of a process as possible. He was personable and had great stories to share as well. Thats how we found out about Chriss football and arm wrestling days! Then we wrapped up our second long night with a wonderful overview of both cars from Ken Arment, who paired our phones and reassured us we could call at any time for even the smallest question like what does this light on the dash mean. I must say what started out as a strange date night (and day) choice turned into an absolutely wonderful car buying experience.

cjones6cjones6

Jul 31, 2016

Days after my purchase from Bel Air Mazda and looking over the details of my deal as Im writing this review, I think I paid a fair price, but I dont think I got a great price. Total MSRP was $26,435. True Car said a good deal in normal times was between 24,120 and 24,224. I bought when Mazda was offering $1000 cash back. I paid $24,102; with fees and taxes: $26,059.For me car buying is stressful: the dealers are pros, I am not a good negotiator. My purchase this July, 2016 was more stressful than when I had bought my previous car, a 2004 Acura RSX Type S. This time I had recently been knocked off the Washington Capitol beltway by a hit-and-run tractor-trailer. GEICO judged my car as a total loss ($5000+ to repair) and said I was lucky to be uninjured.For months prior to the accident I had scouted buying a new car since my Acura had over 250,000 miles. I had narrowed the candidates to VW GTI, Subaru Impreza, and Madza3. After driving the GEICO supplied loaner for a few days and doing more intense internet research, I decided to try for the Mazda3 in a one day buying surge. It took pretty much an entire day.Looking for a Mazda3 S GT manual transmission hatchback, the internet showed two dealers had cars that matched: one close, one farther away. I went to the nearby one, but it turned out they did not have it. After a test drive in a sedan, our salesman wandered off and left me and my friend alone sitting at his desk. After a considerable time, I saw him start talking to an attractive young woman who just walked in. We then left and drove out to the Bel Air dealership.At Bel Air we met the internet manager, Devon Giddings. He was an appealing man with a good personality and a friendly manner. He guided me on a very good test drive route after we had waited a fair amount of time for a salesperson to get free and chaperon the drive. Our salesman, Paul Gallo, was a low key friendly man who, during further delays and waits, revealed some of his very interesting struggles to cope in our difficult economy. Just a reminder that many other people have it worse than you.Both Devon Giddings and Paul Gallo we very influential in my decision to buy at Bel Air Mazda.The buying process took a long time and was very fatiguing. There were lots of delays and waiting. In addition the showroom was rather hot and uncomfortable.When I did internet research prior to coming to the dealerships, I went to informational websites such as cars.com, Edmunds.com, and Truecar.com. These visits generated requests to dealers that often were not what I intended and were not accurate as to the model car I was actually interested in. As a result, I received offers from dealerships that to me were misleading and led to misunderstandings.It should be noted that while salesman Paul Gallo was a very decent guy who after the deal was signed, put out a lot of additional effort to make sure my car was prepped and ready to go and who went over key features about driving the car, the actual negotiating and deal making was out of his area of responsibility and was taken over by a manager whom I had not met beforehand.The Bel Air Mazda dealership seems by most accounts to be very reputable. They apparently have a very good, award-winning service department, and a good loaner car program. I want those things since that is what Im accustomed to with my old car at Frankel Acura.

Giriraj

Jul 28, 2016

I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues that I had reported on my Certified Pre-owned Mazda 6 purchased last month.He asked me to drop off my car, arranged for a loaner car while the issues with my car were being taken care of. He kept me updated daily on the status of completion and was fine with me picking up the car at my convenience.When I told him that I would be able to make it in the evening only around the closing time, he even offered to stay back late well beyond closing time so that I could express happiness that all the issues were indeed fixed.I was overwhelmed looking at my car last evening. It looked almost-new from inside out and I could notice the level of personal care that John and his team at Heritage Mazda had put in to restore my confidence back.Well, to sum it up in a single sentence, Heritage Mazda could have just ignored me as "one unsatisfied customer". But, they being who they are, did all that was possible to fix the issues in my car and bring back my confidence in Heritage Mazda.Take a bow John and the entire team at Heritage Mazda, you are the best for going "ABOVE and BEYOND" to deliver complete customer satisfaction !!!!!

rbuelt

Jul 28, 2016

On Tuesday 7/26/16 I went to Heritage Mazda to look at a red 2012 Mazda 3 GT with my girlfriend. We drove the car, looked it over, and found there to be fairly significant cosmetic damage. We spoke with our sales person, the sales manager on duty, and made an offer contingent on the damage being fixed.On Wednesday 7/27/16 we got a voicemail saying that our offer had been accepted, the car was going to be fixed to our liking and would be available 7/28 at around 11am. My girlfriend returned the call, and set everything up for pick up on 7/28. We then arranged financing and insurance on the vehicle as John Holiday, the general sales manager, accepted our offer and we were operating on good faith that we would be picking the vehicle up on 7/28.On Thursday 7/28/16 we called to verify that the car was completed and that we would be there to pick it up that evening. We were told that the vehicle had been sold, no repairs had been affected and that maybe they could help us find another vehicle. I called and spoke with John Holiday, and explained that he entered into a legally binding oral contract, persuant to the Maryland Code Of Common Law 14-301 sec. 14-12b-06. I played the voicemail that we have from him stating that the vehicle was going to be repaired and that our offer was accepted. I then asked if any repair attempt had actually been made after asked why I was upset, and after Mr. Holiday implied no wrong doing on their part. We were lied to, misdirected, and basically told that we were out of luck, and now we are out the cost of insurance and financing. I will never do business with a Heritage dealer again, and I will advise friends and family to do the same.

Giriraj VG

Jul 28, 2016

I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues that I had reported on my Certified Pre-owned Mazda 6 purchased last month.He asked me to drop off my car, arranged for a loaner car while the issues with my car were being taken care of. He kept me updated daily on the status of completion and was fine with me picking up the car at my convenience.When I told him that I would be able to make it in the evening only around the closing time, he even offered to stay back late well beyond closing time so that I could express happiness that all the issues were indeed fixed.I was overwhelmed looking at my car last evening. It looked almost-new from inside out and I could notice the level of personal care that John and his team at Heritage Mazda had put in to restore my confidence back.Well, to sum it up in a single sentence, Heritage Mazda could have just ignored me as "one unsatisfied customer". But, they being who they are, did all that was possible to fix the issues in my car and bring back my confidence in Heritage Mazda.Take a bow John and the entire team at Heritage Mazda, you are the best for going "ABOVE and BEYOND" to deliver complete customer satisfaction !!!!!

Happy Customer

Jul 28, 2016

Fantastic experience buying a used car. Sales staff was honest and attentative.

Victoria McCants

Jul 26, 2016

I purchased my 2014 mazda 6 on July 21st. I had the pleasure of working with Justin Ledbetter, he was very patient and kind. He allowed me to test drive 2 vehicles and look at 3 others. He was able to answer all my questions and went over everything in great detail. Jason Grimm the finance guy, was also very helpful in the process. He explained things thoroughly and the best part was they finance with my bank. I would recommend to my family and friends.

Morgan

Jul 25, 2016

Good service!Good service!Good service!Good service!Good service!Good service!

avi deitsch

Jul 24, 2016

2nd Mazda i bought from this dealer in less than 2 month, Wil Wells, the salesman is truly a wonderful person to deal with , he makes it worth the 200+ mile drive from a suberb of New York City to MD. But its not just Wil, the entire staff actually treat you like a real person , not just an opportunity to make $, and all the negotiations that we discussed through email and over the phone, are the same #'s that i pay , nothing changes .

buyer from New York

Jul 24, 2016

This is the 2ND Mazda I have bought from Heritage Mazda of Bel Air in less than 2 month. i travel from a superb of New York city -over 200Miles each way - to buy my cars from this dealership . I find the entire staff treats every one with true respect, care and concern, not the usual phony hand shake i.e. how much $ can we get out of this guy. When i arrive , all the negotiations and numbers we previously discussed over the phone and through emails are exactly as discussed, nothing changes... when you come, ask for Wil Wells , he is truly a great person to deal with .Thank You

Michael and Jaymee Burgess

Jul 23, 2016

Thanks to Wil Wells at Heritage Mazda of Belair, we have a great car and love it so much! His customer service was outstanding and he's a very nice man! I would recommend him to any and everyone we know that is searching for a vehicle because I know that he will put all his effort in making sure that his customers are pleased! Thank you so much again Mr.Wells for everything.

Jaymee Burgess

Jul 22, 2016

Wil Wells at Heritage Mazda of Belair did an excellent job on finding us the perfect car. His customer service was great and I would recommend him to anyone I know that is searching for an vehicle!!

Weiman

Jul 22, 2016

I have bought several vehicles in my life. This was by far the best. From the minute you walk in the door you are treated like family.

SoccerMom

Jul 22, 2016

Thank you, Mr. Paul Gallo, for accurate information, staying after hours to help us, expediting service and coordinating everything before our appointment. It really made for a pleasant and FAST experience.

SarahAnne739

Jul 21, 2016

I came into the service center shortly after buying a used Mazda from Jones Junction where they were unable to provide me with timely service on my vehicle. I was feeling quite frustrated and overwhelmed when I came into the service center at Mazda, but was quickly relieved when Robert Thomas not only provided me with the quality service I deserved, but also showed me great kindness and consideration. It is clear that the staff at Heritage Mazda holds customer service at a high standard (and means it), which I believe sets them apart from many other dealerships and business.

SSharp

Jul 20, 2016

After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the cars I was interested in, and gave me time to make the decision. It was a fantastic zero pressure situation. He continually checked in with me during the process and after to make sure everything was smooth.

Shawn

Jul 20, 2016

After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the cars I was interested in, and gave me time to make the decision. It was a fantastic zero pressure situation. He continually checked in with me during the process and after to make sure everything was smooth.

Young Buyer

Jul 19, 2016

I was looking to end the lease on my 2014 Mazda 6 and buy at 2016 instead. I've worked with other dealers previously, and felt like I was a pile of money instead of a person. This was not the case at Heritage Mazda. I worked with Paul and Chris, and their attentiveness and diligence were greatly appreciated. We worked out the specifications I wanted and the details of financing with care. I walked away feeling good about my purchase, which is what anyone wants when looking for a new car.

JStarck

Jul 18, 2016

My wife and I truly enjoyed our car buying experience at Heritage Mazda in Bel Air, particularly working with Wil Wells. Wil treated us like family and made us feel like his most important customer. We looked forward to each visit to the dealer and each time felt like we were coming to visit an old friend. He truly cares about his customers. We left with not only a great deal and great car, but also a great friend for life. If you're looking for a new car, see Wil. You won't regret it!

Beth Morton

Jul 14, 2016

Darris Sconion was very helpful to us and answered every question we asked. We are very satisfied with our purchase. We test drove multiple cars from multiple dealers and this was clearly the best experience we had. We can't say enough nice things about Darris.

Katie Lukehart

Jul 12, 2016

I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was very respectful toward my parents and me, even though we required him to work late. I found him to be very knowledgeable and he ensured that all of our questions were answered. I appreciated the entire experience and it was relatively painless, which I think is rare for such a big purchase. Thank you, Justin!

Katie Lukehart

Jul 12, 2016

I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was very respectful toward my parents and me, even though we required him to work late. I found him to be very knowledgeable and he ensured that all of our questions were answered. I appreciated the entire experience and it was relatively painless, which I think is rare for such a big purchase. Thank you, Justin!

RonSantos

Jul 12, 2016

We had a fantastic car buying experience at Heritage Mazda Bel Air. Our salesman, Paul Gallo, was incredible to work with. He showed us all the bells and whistles on the CX-5 during our test drive, and let us take the car overnight to try it out for another whole day! When we returned to the dealership to go over numbers he had the finance group run numerous options for us to consider. Paul is really very knowledgeable and a great guy to work with. We traded in a 17 year old car and really needed Paul's help to understand how to operate all the new gadgets that have become standard in the new cars. This is the first car we've had that doesn't start with a regular key in the ignition! We also really appreciated the fact that Paul was low pressure, patient, and just overall fun to talk to. Ask for Paul at Heritage Mazda, you'll be happy you did!

SantosB

Jul 11, 2016

We had a fantastic car buying experience at Heritage Mazda Bel Air. Our salesman, Paul Gallo, was incredible to work with. He showed us all the bells and whistles on the CX-5 during our test drive, and let us take the car overnight to try it out for another whole day! When we returned to the dealership to go over numbers he had the finance group run numerous options for us to consider. Paul is really very knowledgeable and a great guy to work with. We traded in a 17 year old car and really needed Paul's help to understand how to operate all the new gadgets that have become standard in the new cars. This is the first car we've had that doesn't start with a regular key in the ignition! We also really appreciated the fact that Paul was low pressure, patient, and just overall fun to talk to.

Mary Austin

Jul 10, 2016

Justin did a great job handling my purchase of the new Mazda CX-9. He knew everything about the new Car and gave a great test drive. He was friendly and not insistent that I buy that day. The manager was awesome as well giving me a great trade in deal and deal on the car. The finance department was friendly and easy to get through. They found me a better interest rate. Over all my experience was the best I have ever had buying a car.

Barb

Jul 8, 2016

Our salesperson Justin Ledbetter and manager Devon Giddings were knowledgeable, helpful and friendly. They closed the sale with us in one evening, in what we feel was a fair deal. We recommend Heritage Mazda!

Barb

Jul 8, 2016

Our salesman Justin Ledbetter, and manager Devon Giddings, were very helpful, knowledgeable, and friendly. They made the sale for us in one evening, allquestions answered and a fair deal struck. We recommend Heritage Mazda in Bel Air.

Mary

Jul 8, 2016

What an amazing experience buying a care here at Heritage Mazda. I have owned a Mazda for 9 years and it was time for a new one. I saw the commercial for the Signature series CX-9. I had to test drive it. Justin took me for a test drive and I fell in love. I did not buy that day I needed to weigh my options. When it came down to it Mazda makes a great vehicle. I stayed loyal and returned later that week and Justin did a great job selling the Signature Series CX-9. The dealership Manager gave me a great deal and his service was incredible. The finance department found me a lower interest rate than what I had through my lender. He did not push me into anything I did not want. Everyone was friendly and made my purchasing process easy. I will highly recommend this dealership to friends.

Liz brown

Jul 1, 2016

My experience with this dealership was amazing, my salesperson was Paul and he helped me with buying my first leased car! I kept going back to him because he was the only dealer around who didn't pressure me he left me time to think and really understood my price range unlike every other sales person in the world who pushes it a couple thousand up, haha. He was really great and I would 100% recommend going there! Thank you so much Paul! And also I want to thank John the general sales manager for making it possible to buy a car in my price range that I loved!

NicksterM4

Jul 1, 2016

Very easy purchase process, very pleasant sales person, Darris, and sales manager, John. Felt like we got a good/fair deal! I would recommend to all my friends!!Thanks Darris!!

Lizzybizzy3

Jun 30, 2016

My experience with this dealership was amazing, my salesperson was Paul and he helped me with buying my first leased car! I kept going back to him because he was the only dealer around who didn't pressure me he left me time to think and really understood my price range unlike every other sales person in the world who pushes it a couple thousand up, haha. He was really great and I would 100% recommend going there! Thank you so much Paul! And also I want to thank John the general sales manager for making it possible to buy a car in my price range that I loved!

Mazdacx5

Jun 30, 2016

Very easy purchase process, very pleasant sales person, Darris, and sales manager, John. Felt like we got a good/fair deal! I would recommend to all my friends!!Thanks Darris!!

sgw123

Jun 30, 2016

Go see my boy Darris! I called Darris with a very specific list of specs, and he was able to track down/transfer the right car from another dealership for me quickly. I had a great experience-- it was my first time buying a car and everything was very straightforward, no tricks (that I know of) and never the feeling that I was being taken advantage of. I did a last minute trade-in and was thrilled at how seamless that process was. Staff at Bel Air is patient and friendly. I love my Mazda3!

Jessica and Jeremy

Jun 30, 2016

My husband and I went into Heritage Mazda of Bel Air to look at a used Mazda 3. We had Wil Wells as our salesman. He was great he listened to everything we said. We gave him our absolute bottom line payment and he never once tried to push our budget. Because of the trade in value of my car being so low and I still owed quite a bit on it it didn't look like we could afford anything but Wil and a few other people at Mazda kept working the numbers even after we left and the called us later that night to ask us back the next day. We ended up leaving in a brand new 2016 Mazda 3 with a payment that we were comfortable with. Everyone there was super nice and extremely helpful. Unlike most dealers they didn't seem like they were helping you just to make money they seems to actually want to see you happy. I would definately recommend them to anyone and everyone and they will be our first stop when my husband shops for his new car.

Green Hornet

Jun 29, 2016

We purchased a 2016 Mazda3 Touring hatchback from Heritage Mazda of Bel Air, and had a very positive experience. Paul Gallo was exceptionally helpful during this process, as were the other staff. The sale price and trade in allowances were very competitive. The attention payed to explaining the features of the car was particularly welcome and appreciated. Overall, everything went as smoothly and pleasantly as is possible for an automobile purchase. While Paul and his colleagues were pleasant to work with, the prize goes to Diego the puppy. He added a furry note to the proceedings.

alex87

Jun 28, 2016

I worked with Bobbi and Ryan while purchasing my new CX-5 and felt at ease the entire process. Bobbi was great, and very personable to work with. Made the process easy.

Peanut17

Jun 27, 2016

Special thanks to heritage you all did an amazing job especially Kenny and Dave they really know the product and are very people oriented. Great experience!

John

Jun 27, 2016

I had a great experience here. I was helped by Paul who was extremely helpful, attentive, and patient. He put no pressure on me to make a purchase. I told him my price range and he showed me a few different cars. I was unsure of what I wanted and Paul walked me through all of the features of the cars I like. I could tell he wasn't just trying to make a sale but was really trying to find me a car that met all of my need. I have to say paul you have a customer for life

Amanda

Jun 27, 2016

I bought a 2007 Saturn ion from heritage about a year ago and couldn't be more pleased with the experience, I had help from all over, the salesman Kenny was a huge sweetheart very nice and easy to work with. Also had a lot of help from a nice handsome young salesman named Dave he had great people skills and really made us all very comfortable with the process. Both salesmen also had really good hair. Finance manager Richard, who I believe has since retired, was also very nice and easy to talk to and work with. Overall great experience there. Down the road when I need a new car again I will definitely go through Heritage Mazda they really make you feel like part of the family!

FredoAustin

Jun 24, 2016

Great people with great attitudes! I went to this dealership looking for a Mazda3 and Justin Ledbetter helped me find exactly what I was looking for! In my price range, great warranty, and he was extremely helpful in the process! He tried to get us the lowest Financing rate possible, and while essentially we ended up going with a personal loan institution, The extra effort on their part was greatly appreciated! And the best thing about it, is that I never felt forced, or felt like he was being pushy about selling the car. Definitely will recommend this location to any friends or family an definitely will recommend this location to any friends or family who are looking for cars.

J Lawson

Jun 24, 2016

Went in for service and was greeted and helped by Tim Ridgley, before I new it car was done and I was on my way. While speaking to the other customers while waiting, all were very happy with the service there.Excellent job guys

Miata

Jun 24, 2016

Jonathan Christ helped us greatly in selecting our 2016 Mazda Miata. He and John Holliday treated us very fairly and gave us a terrific deal!!

Fredo

Jun 24, 2016

I went to this dealership looking for a Mazda three and Justin help me find exactly what I was looking for! In my price range, great warranty, and he was extremely helpful in the process! He tried to get us the lowest Financing rate possible, and while essentially we ended up going with a personal loan institution, The extra effort on their part was greatly appreciated! Definitely will recommend this location to any friends or family an definitely will recommend this location to any friends or family who are looking for cars.

Brian Thomas

Jun 24, 2016

Great buying process. In and out. Great trade in value. Can't wait to get back for my wife's car!!!!!!!!!!!!!!!!!!!!!

stefrein

Jun 22, 2016

When I walked into the showroom, Will was in his corner office with a customer. He was the only one to make eye contact with me. Not even the person sitting right next to the door took the time to look up from her phone to welcome me. That speaks volumes about Will! The few days we spent with him, he easily juggled two customers at once. The overall experience was excellent! I will not be going back to Jones Junction to buy future cars.

biancaa13

Jun 19, 2016

Dave Johansen is an excellent salesman! He's extremely helpful, knowledgeable, and patient. After I accompanied my mother, who also bought a car from him, I know without a doubt that I would be buying my next car from him as well. In fact, I went back to Heritage Mazda Bel Air in general because of a great overall experience. All staff members are super friendly and kind! Heritage Bel Air is a one-of-a-kind experience!

Kim C

Jun 18, 2016

I usually don't do online reviews but I had such a refreshing experience dealing with Tim in the service department today that I feel he should be recognized for his great service, thank you for all your help

Dr. Loski

Jun 17, 2016

I find this dealership gives all that I expect and much more. I am ALWAYS extremely satisfied and pleased by their excellent service. Robert Thomas takes the time and shows concern to insure all my needs and expectations are met. Mazda needs more just like him! The other members of the team have also impressed me. Keep on doing what you're doing Heritage Mazda of Bel Air!!! See you next time.............

L. Cockrell

Jun 16, 2016

I recently purchased my third Mazda from this dealership. The process is painless and the team works hard to create a positive experience when purchasing a car with them. Wil Wells and John Holiday were very easy to work with and I encourage anyone interested in buying a new car to visit Heritage Mazda of Bel Air. You cant go wrong with Mr. Wells as the salesperson and Mr. Holliday directing the financial aspect of the transaction. It was a great experience. Thank you Mr. Wells and Mr. Holliday!

Terry

Jun 14, 2016

I became a "ZOOM ZOOM" girl back in 2006. I have purchased 2 Mazda 3's and now am the proud owner of a Mazda CX-3! It is an amazing car and Heritage of Bel Air is an amazing dealership! It is unlike any other dealer you will experience. It is like walking into see friends! When you get there, ask for Ken Arment. He will not only make you feel like a valued customer but a Mazda family member as well! I live in Catonsville and I drive to Bel Air for my service. That says a lot about this wonderful dealership!

Teresa (Terry) Smith

Jun 14, 2016

I became a "ZOOM ZOOM" girl back in 2006. I have purchased 2 Mazda 3's and now am the proud owner of a Mazda CX-3! It is an amazing car and Heritage of Bel Air is an amazing dealership! It is unlike any other dealer you will experience. It is like walking into see friends! When you get there, ask for Ken Arment. He will not only make you feel like a valued customer but a Mazda family member as well! I live in Catonsville and I drive to Bel Air for my service. That says a lot about this wonderful dealership!

mb10

Jun 11, 2016

I came in on a Saturday morning for an oil change. Robert Thomas took care of me in a quick and professional manner. He made the process quick and seamless. I won't be going anywhere else for service.

Tina McComb

Jun 10, 2016

Ken Arment is so helpful and kind. When i explain what i want in a vehicle, he goes above and beyond. He finds out our needs as well as our wants. He makes a person feel at home.

paigemae1

Jun 10, 2016

The service at Mazda was exceptional made my appt. was greeted by Robert Thomas who was very helpful kind. Was only there for about an hour. Very happy with them!

Chris

Jun 8, 2016

Our Salesman, Jonathan Christ, could not have been any more helpful or accommodating. We stopped by the dealership early in the evening thinking they were closed just to look around the parking lot. Jonathan came out and talked to us. He had recently sold my son his car two weeks earlier. We took a test drive and went in to talk about the car. He did not pressure us in any way to purchase the car. Jonathan stayed way past closing time and did not make me feel rushed or pressured to make a decision. We did leave with a promise to think about it and come back. We went back two days later and worked out a deal that I thought was fair to both sides. He was very friendly and took the time to get to know us. He is very knowledgeable and answered all of our questions. Today I had a mirror installed on my car. Jonathan arranged to have a car for me to drive and when my car was done; he drove it to my office and swapped cars. Not many people would do that. If we have a need for another car, we will definitely go back to Heritage Mazda of Bel Air, and talk to Jonathan. Buying a car can be stressful; Jonathan made it very easy and not stressful at all.

Chris H

Jun 8, 2016

Our Salesman, Jonathan Christ, could not have been any more helpful or accommodating. We stopped by the dealership early in the evening thinking they were closed just to look around the parking lot. Jonathan came out and talked to us. He had recently sold my son his car two weeks earlier. We took a test drive and went in to talk about the car. He did not pressure us in any way to purchase the car. Jonathan stayed way past closing time and did not make me feel rushed or pressured to make a decision. We did leave with a promise to think about it and come back. We went back two days later and worked out a deal that I thought was fair to both sides. He was very friendly and took the time to get to know us. He is very knowledgeable and answered all of our questions. Today I had a mirror installed on my car. Jonathan arranged to have a car for me to drive and when my car was done; he drove it to my office and swapped cars. Not many people would do that. If we have a need for another car, we will definitely go back to Heritage Mazda of Bel Air, and talk to Jonathan. Buying a car can be stressful; Jonathan made it very easy and not stressful at all.

newcar16

Jun 7, 2016

David Johansen and Ryan Lueckert - two professionals who go above and beyond to help you leave with a smile on your face and a new car in your driveway. Thank you again!!!

Kris and Family

Jun 7, 2016

Great bunch of people over at Heritage Mazda of Bel Air. Didn't have what we were looking for at first but our salesman Paul Gallo gave us a call on a vehicle that had come in he felt would be a perfect fit and a few hours later I was the proud owner. A++ for going above and beyond Paul and the Heritage team. Thank You! ~Kris and Family

Dee - LIFETIME CUSTOMER

Jun 7, 2016

After buying two cars from Heritage Mazda in BelAir, I would not go to any other dealer in Maryland. Wil Wells was my Sales Rep and words cannot express his professionalism and always going above my expectations. I have gained not only a great relationship with a dealership but also a friend in Wil.

Rosieob

Jun 7, 2016

David Johansen and Ryan Lueckert - two professionals who go above and beyond to help you leave with a smile on your face and a new car in your driveway. Thank you again!!!

Mike G

Jun 6, 2016

Had to take in my new 6 with a flat tire, my service representative Tim was great throughout the whole experience, he genuinely seemed to care and it showed.

R. Martin

Jun 6, 2016

We recently purchased a Mazda from this dealership. It was not the closest dealership to our home, but it came recommended by a friend. It was a wonderful experience from start to finish. I can't say enough good things about the way we were treated by our salesman, Paul Gallo, and the entire staff. We recommend him and this dealership highly, and would consider buying a car from there again.

Eduard/Alex Nzambi

Jun 4, 2016

Darrius Sconion gave great and comforting service when we purchased our vehicle at Heritage Mazda Bel Air.

Grandpop7

Jun 3, 2016

I took my car in with a problem and saw mr Robert Thomas service adviser who is very healthful and makes you feel like you're the only person who has a problem and he will be there and take care of you .the staff and waiting room are very friendly .the problem was fixed and I was very satisfied with the service and speed again I like to thank Robert for his help

jjaworski12106

Jun 2, 2016

Came in for scheduled Saturday appointment as soon as I pulled up to Service I was greeted, was taking into the office right away got all my information. Tim was very helpful and polite. He showed me to the waiting and the receptionist gave my daughter some pictures to color while we waited. We were in and out for my oil change within 30 mins. It was great and my Saturday morning wasn't wasted sitting in the service waiting room waiting for my car to be done like most places. Will definitely come back.

amp123

Jun 2, 2016

I recently took my car to get some work done at Heritage Mazda and had a wonderful experience! The staff were all friendly, especially Timothy Ridgely who was so very helpful and informative. I will definitely be taking my car to Heritage Mazda in the future.

happy buyer

Jun 1, 2016

This dealer is just plain amazing , i drove from over 200miles away , they did everything they said they would do, car was ready with in a few hours from when we agreed to the deal . Don't forget to ask for Wil Wells, he is truly a good person easy going no pressure.

nells322

May 31, 2016

The whole experience from beginning to end was excellent. I worked with Devon Giddings and he worked very hard and efficiently to make the car buying process as easy as possibly as a client. Everything was straight forward and to the point which was very nice and sped up the process as well. If you're tired of headaches and hassles while trying to buy a car, then go to Heritage Mazda in Bel Air. They will take care of you in the most efficient way. 5 Stars All Day.

Mary

May 31, 2016

My husband and I bought a new 2016 Mazda CX5. Our experience with this dealership was exceptional. Darris Sconion was professional, courteous and above all had great communication skills. There was no pressure sales and all of the staff at this dealership were partners and exhibit great teamwork. Thank you for making our car buying experience memorable.

CynthiaSP

May 27, 2016

The staff at Heritage Mazda Bel Air is personable, attentive, and professional. The decision to purchase a vehicle is an important one and the process is long, but the with the support and service of Ken Arment and Jason Grimm, it went well! Thank you for caring :-)

Jim Nitzberg

May 27, 2016

My wife and bonus daughter found a car the old fashioned way, by driving by their LOT and walking around. The next day, we met Darris and expressed our interest in buying their used car. Darris was kind, calm and very professional!! Ryan (generously) suggested we take the car overnight for an extended test drive and review. We did that and next Met John Holliday - who's rave reviews on-line are all true - he is a high quality person. Although we had our own financing, we worked with Dustin to secure a better rate, and while we were anticipating we may have paid a little more because we did it all at the last minute, we were pleased to find that indeed he had given us a rock bottom competitive interest rate!! The entire buying experience was outstanding from beginning to end. We surprised our daughter with her car present and she was delighted. I wish to extend a personal thank you to Darris, our salesperson, for going above and beyond the call of duty for us. Heritage Mazda Bel Air and their group of professionals are highly recommended!

Greene

May 22, 2016

I came to lease a car, not quite sure exactly which car and model I wanted. Devon Giddings was an excellent help. I explained exactly what I was looking for and he narrowed down my options to a Mazda 6. He was very patient and kind, not to mention funny. Even though the process was long, he made it worth while, where the time went by fast and I left Mazda with exactly what I wanted.

Elissa

May 22, 2016

Had a great experience buying my CX-5 from Heritage Mazda in Bel Air. Justin Ledbetter was extremely knowledgeable & did an awesome job helping me find the best car/options for me. Definitely would recommend this dealership!

Joe

May 16, 2016

I just purchased a new Miata and the buying experience was superb. Hassle free, efficient and very courteous. Will Wells, the salesman, is magical. He makes things come into place so effectively and seamlessly that you want to buy a second car from him! Or perhaps five as I have done over the years.The dealership is courteous, non aggressive, listens to want you want and eschews the usual trickery experienced in dealerships. The service department is second to none. Highly recommended.

pedro_johnson2000

May 10, 2016

I would like to personally thank the Staff of Heritage Mazda of Bel-Air, MD for a great car buying experience. The dealership was recommended to me by friends and the staff truly lived up to praise that my friends gave them. I dealt with Devon, Ryan, and Jonathan. They were very professional and went out their way to make sure I got a great deal and in the right vehicle for me. Thank you to all of them and I will definitely recommend them to my friends.

Mcmg82

May 8, 2016

Me and my wife bought 2 cars from them in the last year. Devon and Ryan are great at communication and customer service. They do all they can to make sure you get your dream car. Two of our friends got cars from them in the last month. Will be a customer for life!!! Zoom-zoom

Lud410

May 6, 2016

All 3 of the individuals that helped us were amazing! Darris was an excellent salesman! He extreme knowledge of the car we were interested in while also being very personable and making myself and my 9 month pregnant girlfriend feel right at home! He did everything in his power to find find the perfect CX-5 for us. John also did an excellent job. He worked after we left to find a CX-5 at another location and get it to the bel air location that would fit in our budget and our expectations! He as well was very personable and gave us that right at home feel! Dustin was very knowledgable on the Financial end and got us all the extra coverage and everything that we needed to make us comfortable with our new Car! All 3 of these gentlemen were great and exceeded all expectations. Not once did we feel pushed or rush to make a decision on anything. I would recommend Bel Air Mazda and all three of these individuals to anyone looking to get a car! And most of all we love our CX-5

Rob Overstreet

Apr 30, 2016

I have bought 4 cars from Heritage Mazda Belair. The salesmen are always great and knowledgeable. They keep in contact after the purchase and always take care of any issues that come up without any hassle.

Karen and Bob

Apr 28, 2016

Everyone we dealt with at Mazda Bel Air was exceptional. Wil Wells made our new car buying experience a low stress event and his pleasent personality was something all dealerships should encourage in their staff. The rest of the Mazda team was extremely accommodating. John and Dustin were laid back and answered all our questions in a way we could understand. Cudos Wil and Mazda Bel Air, you hit a home run with us.

Zack

Apr 17, 2016

My wife and I bought a used 2014 Mazda 5 from Wil Wells at Heritage Mazda in Bel Air. The buying experience could not have been smoother; no hassles, no games, no headaches. The staff was courteous and professional. Wil was extremely flexible and understanding about our needs. The only snag we experienced during the sale was that the used vehicle included only one key, which was not disclosed until the very end of the sale. However, Wil worked with us to get us a second key promptly and at a very fair price. I would recommend Heritage to anyone looking to buy a new or used Mazda!

Lisa Taylor

Apr 9, 2016

We had our first service with Heritage Mazda in Bel Air today and dealt with Robert Thomas as our service consultant. He was very accommodating and his service was top notch. Thank you so much for a great experience.

Mgoins812

Mar 21, 2016

as someone who didn't have credit this dealership in my opinion went above and beyond to help me secure a vehicle. not only did they get me a great financing rate for my situation they worked after hours to make sure I was taken care of. I have a 2015 Mazda 3 and couldn't be happier with the experience. if you're looking for a new or used car do yourself a favor and see Heritage Mazda in Bel Air.

Calalillie12

Mar 15, 2016

Our first experience with Heritage Mazda Bel Air made our recent visit a no brainer. They listen to what you want and deliver. Everything from selecting our new vehicle, to sealing the deal was well explained. Our sales associate, Will Wells was very accommodating and knowledgeable when answering our many questions. We have and will continue to use and recommend Heritage of Bel Air.

Nielsen

Mar 9, 2016

I really wasn't planning to buy a new car that day, just looking. When I went into Heritage Belair dealership I was pleasantly greeted by Wil Wells. He was so knowledgeable and before I knew it I was buying a 2016 CX3 and I love it! It is the best car I have ever owned I would highly recommend this vehicle. Dustin was very helpful with the extended warranty and was not trying to talk me into something I didn't need. I would definitely go back to this Dealership.

cmaloney1031

Mar 7, 2016

Once we settled on the perfect car for me, everything went quickly and painlessly. I am extremely happy with my car, and wouldn't hesitate to go back to this dealership the next time I'm in the market.

Jessica

Mar 2, 2016

My experience at heritage mazda was awesome they went above and beyond to help me with my purchase. I would definitely recommend Bobbi panuska she was great very helpful outstanding customer service.

eladen

Feb 15, 2016

I initially went in to test drive a Mazda CX-5. I made it clear that I was going to test drive some other vehicles before I made my decision. I never felt pressured and, ultimately, I did end up returning a few months later to purchase a certified pre-owned CX-5. Ken Arment, the salesperson, was very helpful and made the transaction flawless. Overall, I am thoroughly enjoying my new(ish) ride and would definitely recommend this dealership.

DDCX5

Jan 28, 2016

We had been car shopping for a few weeks at this point and we finally zoned down on a Mazda CX5. After we went back and forth with several dealerships we choose to go with Heritage Bel Air. We got the price we were aiming for, no hassle, no pushyness and super friendly. It was such a different experience from other dealerships (even including within Heritage Mazda dealerships, Bel Air is the absolute best!). Paul Gallo helped to make the experience so easy and fun! Again no 'In your fave you NEED this car', he listen, made note and made it happen. Dustin was also very helpful, as nervous and anxious I was to make the transaction, they gave me an awesome deal and were very transparent. All and all A+.

Sue B.

Jan 14, 2016

This is the second new Mazda in 4 years that I purchased from Heritage Mazda in Bel Air. My salesperson both times was Wil Wells. Mr. Wells goes out of his way to make the buying experience a pleasant one. He will give you a great price on a new vehicle and is very knowledgeable. If you don't see the exact car you want in his lot (maybe you favor a different color), he will locate one for you and get it there pronto! If you have a question at any time after your purchase, he will gladly and quickly return your call. I highly recommend asking for Mr. Wells, you won't be disappointed.

Brian Miley

Jan 4, 2016

This review is long overdue, but the Heritage Mazda of Bel Air, MD is tops! I purchased my 2016 Mazda6 back in July 2015, and I am still very pleased with my purchase. I heard about Heritage Mazda via website, and I was so impressed with what I've seen and heard about this dealership that my wife and I drove over 100 miles just to get the car of our choice! A special thanks goes out to Mr. John Holliday (General Sales Manager), whom I spent many days communicating with and we "finally" managed to complete a deal. It was a wonderful and great learning experience! He is the absolute best at what he does! I also want to thank Mr. Cramer (General Manager), Mr. Blaine (Business Manager), Mr. Christ (Certified Sales Professional), Mr. Giddings (Internet Sales Manager), Mr. Goodman (Business Manager), and Mr. Ciolino (Certified Sales Professional) for their efforts as well. This is the best car dealership I know and willing to buy another vehicle from them in the future! Thank you all, Brian Miley

BHughes

Dec 28, 2015

I couldn't ask for a smoother transaction. Will Wells, John Holliday & Dustin Goodman are an awesome team. I would recommend them to all my family and friends. They make you feel welcome and do what they can do to get you into the auto you want.........................

Shelly S.

Dec 21, 2015

Such a pleasant experience. All personnel I dealt with were friendly and helpful. I will recommend Heritage to anyone I know looking for a car.

Jeff Knotts

Dec 21, 2015

Heritage Mazda is a dealership I would recommend to anyone that is interested in buying a Mazda. They treated my son and I with the utmost respect. They were friendly and courteous through the whole process of our car buying experience. I know most of us dread the process of purchasing a car, but at Heritage Mazda the experience was painless. Thanks to all of the men and women who made this experience for me and my son one to remember.

ZoomZoom

Dec 19, 2015

The experience at the Heritage Mazda was surprisingly painless. They were friendly and courteous. I'm would recommend them to anyone interested in a Mazda.

BruceMD

Nov 27, 2015

Great buying experience. Staff was very helpful and purchase experience was great. Didn't feel like I had to haggle much, price was fair.

Mike

Nov 16, 2015

I've been coming to Heritage Mazda in Bel Air for over 10 years. We've purchased multiple cars here and it's always been a pleasurable experience working with Wil and this dealership. Wil is a people person; he listens and understands your concerns. I've found everyone here to be overly friendly, helpful and most important, sincere. Service and trust is always most important in purchase of a vehicle. Wil Wells is the best and I can't thank him enough for the for a smooth and easy process.

Kiska

Nov 8, 2015

We have purchased 3 cars from Bel Air Mazda. Each time Wil Wels has been very helpful and supportive.

Dee in BelAir

Nov 6, 2015

My experience with Heritage Mazda in Bel Air has been remarkable. This was my second purchase experience with this dealership and of course they never let me down. My first one was memorable and that is why I decided ONLY to go back to Mazda In BelAir. Wil Wells was my rep and his is the most knowledgeable and so customer driven. Words cannot express how much Mr. Wells is number one in my book! Thanks again Wil and Heritage Mazda for a seamless experience. I would recommend this dealership to anyone and everyone that is looking to purchase a vehicle!!

Kiska

Nov 5, 2015

This is also the 3rd car that we have purchased from Wil Wells!!! He is very professional and yet very friendly and welcoming. He made us feel right at home. Also, he spent time explaining all of the new gadgets!!! We appreciate what Will did for us and consider him a friend with whom we like to talk!!!

LDN120811

Nov 2, 2015

I purchased my new Mazda on October 16th with Ken Arment. He was awesome!! Answered every question I had, wasn't pushy, and made things as smooth and quick as possible! I will definitely buy from him again. Everyone I dealt with at Heritage was fabulous!

pam62

Oct 29, 2015

This is the third car that we bought from Wil Wells. He is a professional, courteous man with a greatsense of humor. He listened and guided us to make the choice what was right for us. Thanks again,Wil.

Feelslikehome

Sep 30, 2015

If anyone is in the market for buying a car, check out Heritage Mazda in Bel Air. The customer service is excellent from the time you step foot into the dealership (Hi Ken Arment and the gang) until the great deal you receive on the car is closed. You leave feeling like family. As a matter of fact they sent me away with hugs and handshakes stating you are now considered as family. Thanks Guys. Ms Council

tchristie1

Sep 29, 2015

Cannot say enough about the excellent care that was taken when I purchased a car from Heritage Mazda. Jacob Winter, John Holliday and Ryan Lueckert went above and beyond to ensure I was well informed and turned the chore of car buying into a great experience. From the minute I walked into the dealership I felt like their time was mine and they made sure I was happy with my purchase. The service I received definitely made me a customer for life. I will definitely return for my car care needs.Also, the car I purchased was used and sold as is. I had a problem with it a few days later, and when I called to see about getting it serviced, the manager told me they would take care of getting it fixed in full. I was very surprised and impressed! When I brought the car in to get the problem fixed, Robert Thomas in the service department, took very good care of me and my car. Not only did they fix the problem, they also checked the car over completely again. I really appreciate the time and great service I received from the sales, management and service departments at Heritage.

LDuda

Sep 24, 2015

I purchased my first new car from Heritage Bel Air. The entire team was so helpful and made the process as painless as possible. There was no pressure put on me and they walked me through every step of the way. No hidden fees or agendas. Will be back for service and will be recommending them to all I know. Thank you!

Satisfied Customer

Sep 22, 2015

I was looking for a Mazda CX9 for over a month and found one via the internet at Heritage in Bel Air. I was immediately contacted by Ken (Salesman). He went above and beyond to make sure I was satisfied and to work with me. The customer service provided by all at this location was the best I have ever experienced at a car dealer. I would recommend Heritage Mazda in Bel Air to anyone..but make sure you ask for Ken.

Ed and his new MIata

Sep 20, 2015

I was in the market for a new (used) car and Mazda is always on my list and Heritage is always my Mazda place to shop. Today was finally the day that I decided to purchase one. I typically deal with Mr. Wil Wells who is the assistant sales manager and he always treats me with respect and never attempts to push a certain deal or car in my face. After some conversation with a few of their managers while I was waiting for the car to be pulled around, they let me see the car on a lift in their service department which I thought was really cool. I appreciate that when the time comes to talk numbers, they put all the cards on the table and do not try to tack on excessive fees or markups (I had a dealer try to add in the money that they lost for the time that the car was on their lot after which i walked out the door and haven't been back there). Also, after a few days of owning the car, the check engine light came on and after some conversation with Mr. Wells and the service department, they agreed to look into the problem and repair it free of charge to me! So, I can truly say that great service from this dealer comes from all the departments and not just one in particular.

chinook47

Sep 17, 2015

My wife and I recently purchased a 2016 CX-5 and Wil Wells was a pure professional with a great sense of humor. Between Wil Wells and the finance officer, they managed to make my wife a very satisfied customer, Thank you Heritage Mazda,

John and Diana

Sep 13, 2015

Our sister and brother-in-law highly recommended Wil Wells and Heritage Mazda of Belair. While there are dealerships closer to our place of residence, we decided on Heritage Mazda of Belair and are we glad we did! Our buying experience was the best we have ever had. We could not have been more comfortable than we were at this dealership. Wil wants you to feel like family and before you leave, you definitely do! He is truly a special caring individual. Both Wi Wells and John Holliday went out of their way to make this car buying experience easy and convenient, in all possible ways. We could not have asked for anything more. We would highly recommend Wil, John and Heritage Mazda of Belair!

Ginad602

Sep 10, 2015

Purchased a used Toyota RAV4 from Heritage Mazda Belair in November 2014. Had issues with brakes squeaking and did take vehicle to Heritage to service. They insisted that they fixed the problem, 'greased it' would be more like it, and that the issue was due to 'moisture'. Long story short noise became so bad we took it to a mechanic to diagnose the problem, and wow, was it a 'significant' problem! Basically, our family had been driving this vehicle during the past several months with no back brakes. Heritage attitude 'what do you want us to do about it'. I guess you can't have a conscience when you work at this dealership, and making a sale is more important than customer safety.....buyer beware!

Rick O.

Aug 28, 2015

I just bought my first car from Heritage and they could not have made the process any easier. The sale process was not pushy at all and the entire team seemed to care about getting me the car that I wanted. I would definitely recommend this dealership and my salesperson, Justin Ledbetter. I would also like to thank Devon, Justin, John, and Richard for making the process a great car buying experience.

Ricky Morales

Aug 13, 2015

I drove from Lebanon, PA to Heritage Mazda because they were the closest dealer that had MY CAR! I didn't think I was going to get a fair deal because they knew I was motivated to buy a car and didn't want to drive home empty-handed. But they didn't hold that over my head, I received an excellent deal for both my trade-ins and the price on the car. My experience at Heritage Mazda was excellent from start to finish. Jonathan Christ, and Devon were both very friendly and professional at the same time. Kudos to the finance guy, but I can't remember his name, Lol. I would definitely bring my girlfriend here to buy her car when she's ready. (If I had a girlfriend, Lol) THANKS GUYS!

Sturlamomma

Aug 2, 2015

we had a great experience with Wil Wells. He listen to what we were looking for and delivered a van that met our needs. We felt that the price was fair and our salesman was knowledgeable about the van. I highly recommend heritage Mazda and Wil wells for sure.

Jen

Jul 30, 2015

Wil Wells is like family now! Me and my husband visited Heritage Mazda the same day my Mazda 3 became totaled. I was pretty shook up, and was so happy when Wil Wells greeted me with his larger then life personality. He instantly made me feel comfortable and relaxed- and truly did his best to turn my day around. I have never worked with such a thoughtful and caring car salesmen... I almost feel like the words 'car salesmen' really don't do his job justice. He is a reliable, caring and trustworthy individual. In the end, he made car shopping (something I think we all dread) into a really incredible and great experience. If you're looking for a Mazda, he is 100% the way to go!

Sixpack

Jul 27, 2015

it'd been over 10 years since we bought a new car and it could not have gone any smoother. Everyone we spoke with was knowledgeable and very professional but also extremely friendly and easy to talk to. They found the car I wanted and made sure it was on their lot the same day.

Paula8479

Jul 27, 2015

We have been regular customers of the service department at Heritage Mazda Bel Air for a while due to the outstanding customer service we have received from Mr. Rick Fallano. He is honest, knowledgeable and customer oriented. It was because of his outstanding service that we made Heritage Mazda Bel Air our first stop when we were looking for a new car. While I love the end result of car buying--a new car--I have never been a lover of the car buying process. Heritage Mazda Bel Air changed that this past Saturday. Thank you Justin Ledbetter (salesman), Ryan Lueckert (sales manager), Dustin Goodman (financing) and Rick Fallano (service). Justin Ledbetter is a relatively new salesman and that made me nervous at first. However, he soon put my nerves to rest. He was knowledgeable and patient. He moved through the paperwork quickly and efficiently. He took us on a couple of test drives and wandered through the lot with us answering every question we posed. Justin was the kind of salesman one wants to deal with when buying a car.Ryan made the pricing/deal process painless. I felt that he gave us the best deal he could give us. Never once did I feel as though we were not being treated fairly and with honesty. He was kind, upfront, and efficient. At this stage in the buying process, working with someone like Ryan is very important!Dustin walked us through the financing with ease. He carried on a conversation with us and took time with us. He moved the paperwork effortlessly and explained everything concisely. Dustin had what I think of as the "dirty work" and he handled it with such grace and professionalism. All along the way, Rick Fallano would come check on us! As we neared the end of the process, he went over the car and made sure it was ready for us. What a guy!! I just can not recommend Heritage Mazda Bel Air enough!! We walked out of the dealership feeling like we made new friends. To top it off, we bought the perfect car for us!

Happy Mazda Owner

Jul 20, 2015

I bought my first new car from Heritage Mazda Bel Air last week. It was truly a great experience! Every person I dealt with, starting with the awesome Ken Arment in sales, to the manager John, and Dustin in finance, was patient, didnt put any pressure on me, was extremely knowledgeable and genuinely cared about getting me a great deal on the car I wanted, even having the car moved to Bel Air from another location, as well as giving me a fair price on my trade. Most of all, pricing was transparent and they didnt pull the old 4-square deal trying to work off a monthly payment. I asked for a total out of the door price and thats what I got. I greatly appreciate that everyone there was so respectful and truly put the customer first. I highly recommend Heritage Mazda Bel Air!

Al worsley

Jul 4, 2015

Worked with wil wells, great service all around. Will definitely recommend this establishment and a friend

Happy Mazda owner

Jun 30, 2015

Johnathan Christ was very helpful I didn't have much time and he was ready and waiting for us when we arrived. He had a car waiting for us to test drive and when that one didn't work out for us he quickly found another which was perfect and we purchased it. I missed the walk through like I said I didn't have much time so a few weeks later I stopped in on a Saturday and he sat we me and explained everything.

New Mazda 6 owner

Jun 30, 2015

I was looking around for a car and a call from Devon Giddings looking to help out. He went the extra mile to look for a car with all the specifications I was looking and did everything he could to help with any questions that I had after sale. I would have just gone straight there if I had known about them at first.

palabra

Jun 24, 2015

Everyone I dealt with at this dealership was professional, and nice- from the salespeople, to the managers and financing. No games, no tricks, just good customer service. Having been to the huge mega dealership in Bel Air and having to put up with the amateur (and immature) tactics, this place was a breath of fresh air. Ken, Ryan and Dustin were awesome and helped me find the vehicle I wanted and negotiate a fair price quickly. The supporting crew in the background also did their best to have things ready when needed- the car, paperwork etc. This ensured a quick as possible process and no wasting of time. I'd highly recommend Heritage BA Mazda to anyone looking for a vehicle. I will be back for my next vehicle.

james

Jun 21, 2015

being out of work and also needing a car i went to see a gentlemen name of wil wells who knew exactly what iwas looking for a mazda 3 with low miles which he had transferred from towson with help from john holiday the sales mgr i recieved the car iwanted totaled prepared the two gentlemen went above and beyond to help me

MattZulauf

Jun 17, 2015

Ryan the manager does what it takes! He and his wonderful sales team goes above and beyond what a dealership normally does! He has earned a customer for life!

Blue magic

Jun 15, 2015

Salesman Devon was very helpful and understood my needs.. He help me out a great deal... If I was not for him I probadly would of went somewhere else... Overall I give him 5 stars... Good job

Gumguy

Jun 14, 2015

I was looking for a late model diesel Passat and saw one on Heritage's website. When we arrived , we met salesman Will Wells, who was very friendly and accommodating. The car was located at another dealer, but Will quickly arranged to have it brought to the dealer later that afternoon. When the car arrived it was very clean with low miles. The price was a bit high, but Will and his manager worked with me to get an acceptable price and a good value for my trade-in. At the end of the day, I drove home with a great car at a low price! What more could I want?

Ciro B Coppola

May 31, 2015

Bought a used car from this dealer and was very happy with the service. Mr Wil Wells was very nice and answered all questions. I recommend this dealer to anyone who wants a great car and great service. Special thanks to Mr. Wells and Mr. Holiday:)

Luvmyhonda

May 29, 2015

I was looking for a used Honda Accord I saw on the Internet. I called Jonathan Christ who said the vehicle was not at Heritage Mazda. He promised to locate the vehicle and have it sent to BELAIR. The next day the vehicle came in and Jonathan came in to work on his day off to show us the vehicle. We purchased the Honda and for a car that is ten years old it rides like a new car. The car only had one key so John Holliday deducted the cost of a new key from the price of the car. I highly recommend Heritage Mazda in BELAIR. C. Crouse

New Mazda Owner

May 27, 2015

After careful research , my husband and I decided to purchase our first Mazda product ever, a 2016 Mazda CX-5 from Heritage Mazda. I must tell you that buying a new vehicle is not my idea of a great time but this was a great car buying experience. Mr David Thompson was knowledgable , friendly and eager to provide excellent customer service. David was very communicative, expertly answered all of our questions and has continued to reach out to us when we have had follow up questions. We can't say enough about David , the Heritage Mazda experience and for the positive interactions we also had with Devon Giddings and John Holliday. Everything promised was delivered. Good job Heritage !

blynam123

May 24, 2015

Wil wells has sold 15 to my family and friends. I just purchased my 6st car from him. I highly recommend Wil Wells to people all over. Heritage Mazda is the only place that I will purchase from. I love Wil, Richard, Tom, Dustin and all of the staff.

Jeremy's 2016 CX-5

May 19, 2015

David T. was very nice and personable. No pressure from anyone to buy a car or extra that i did not want or need. Went back a couple days later to purchase a navigation sd card. Parts sales person was very helpful and answered any questions i had. Would recommend to anyone looking for a quality shopping experience and quality vehicles. Thank you Heritage!!

Aaron

May 15, 2015

I drove 5 hours from Hartford CT to buy 2 new Mazdas here (a 2016 CX5 and a 2016 Mazda 6). Ken Arment was the nicest and most friendly car salesman I've ever met. He did not play any games and offered a price (the first time) that killed the CT Dealers by $800 PER CAR!!! ($1600 TOTAL). I shopped everyone for months and Ken was bulletproof when it came to getting the best deal. The car was clean and the entire staff was the friendliest Ive ever met. Ive bought new cars from Dodge, Toyota, and Lexus Dealers in my life before coming to Heritage Mazda. No other dealership can compare! The customer service, friendliness, no haggle pricing, no crazy dealer add on scams (like window VIN etching scams or undercarriage spray protection that CT Dealers do LOL). Just an easy, fun, no pressure, family buying experience. Ken dedicated hours answering every question we had and showed us everything about each vehicle. He would have spent as much time as we needed but my wife and I had to drive back to CT. Ken is the newest member of my family and I'll be using him for life whenever I need a new Mazda (as will everyone I know)!

Proud Parent

May 8, 2015

My daughter wanted to buy her first car and they went to all extremes to help her achieve her dream! Loan, Insurance, Education, Tags, and Car...the same day!!!! Thanks you Mazda Sales Team!

JEG17

May 3, 2015

Our son had purchased two Mazda 3's from Heritage Mazda in Bel Air and had great experiences both times.We were very pleased with our experience when we purchased a 2016 Mazda A6 a week ago. Everyone at the dealer was very helpful and went out of there way to get us the exact car we wanted. It was delivered to us that day. The dealer set up financing for us through a APG Federal Credit union and called us back two days later to have us come in and resign the Bill of Sale. They had been able to lower the rate from the great rate we were given on the day of the sale.Bobbi, our sales person spent a lot of time with us at time of delivery going over all of the features of the car to be sure we understood everything.It was a great experience.

Trish G

May 2, 2015

Highly recommend this dealership for all aspects of service, from buying, to service and repair. Ken A. the best salesperson I have dealt with and this is the third car I've purchased from him. Treats you like gold as do all the personnel you come into contact with in the dealership. First dealership that I've dealt with that has never treated me like a dumb woman when walking the door. They bend over backwards to get you exactly what you want. The service personnel are fantastic and listen to what you have to say. Love this place!

Trish G.

May 2, 2015

Highly recommend this dealership for all aspects of service, from buying, to service and repair. Ken Arment is the best salesperson I have dealt with and this is the third car I've purchased from him. Treats you like gold as do all the personnel you come into contact with in the dealership. First dealership that I've dealt with that has never treated me like a dumb woman when walking the door. They bend over backward to get you exactly what you want. The service personnel are fantastic and listen to what you have to say. Love this place!

mander11

Apr 27, 2015

I stopped in on 4/25/2015 to look at a 2015 Mazda 3 hatchback. The dealer had exactly what I was looking for in stock and the salesman, Devon, was very well-informed. Devon was an absolute pleasure to deal with and was helpful throughout the whole process. I'm very happy to say that my experience at Heritage Mazda Bel Air was wonderful and will recommend the dealer to anyone that I know who is looking for a car.

disappointed and decieved

Apr 23, 2015

Received a call from Mr. John Holliday and my issue is being resolved completely to my satisfaction. He is making things right and I would recommend this dealership since they will make good on their promises

Mazda 5 owner

Apr 23, 2015

had a disagreement on one of the options I was told was on the car. John Holliday contacted me and the issue is being resolved to my complete satisfaction. I would recommend this dealer since they were responsive and did care that we walk away a satisfied customer.

1

Apr 7, 2015

Under special circumstances, beyond simply wanting a new car, I was able to get everything I needed and more than I expected. I originally wasn't even looking for a new Mazda but couldn't be happier.

Readincoach

Mar 24, 2015

We couldn't get what we felt was far on a trade so we did not buy a car here.

lizpj

Mar 23, 2015

My husband and I recently purcahsed a pre-owned Mazda6. Our experience with Dustin from initial phone call to driving off the lot in our new car was fabulous. And our experience with Richard in finance was about the least stressful experience in finance I'd ever had. We got a great price, great car, and great service. What's not to love?

lizpj

Mar 23, 2015

We visited this dealership because they had the car that we wanted at a good price and a family member had previously purchased a car from this dealership and had had a good experience. We had a great buying experience from Dustin and a great finance experience from Richard. We made an appointment to see a car that we saw online and at our agreed upon arrival time, the car was waiting for us and was cleaned up. Dustin took us on a test drive that showed how the Certified Pre-Owned Mazda6 would handle on different types of roads. When we decided to buy, the price was the advertised price (which was low to begin with so no haggling necessary) and the financing terms we reasonable.The showroom is from the 1970s or 80s but it is adequate and didn't make me think that the cars are overpriced so that the showroom can be fancy. Heritage Mazda Belair is over an hour from our home but it was worth the trip for a great car at a great price. The great service was appreciated, too!

Jon and Becky Haney

Mar 19, 2015

My wife and I arrived at Heritage late in the day after traveling through PA and eventually to MD. Jonathan Christ was right there to help us shortly after we arrived. Jonathan was very professional and not a pressure salesman at all. After test driving a vehicle that we thought we might purchase we were surprised to be presented with a deal we couldn't refuse. Hertiage offered us a brand new vehicle for a price that was FAR less then what another dealership had offered for a USED vehicle. We are very happy with our purchase and our experience at Hertiage Mazda Bel Air. Thanks Jonathan!! If you are looking for a Mazda we would absolutely recommend Heritage Mazda!!

rob

Mar 5, 2015

Everything from our initial contact with Heritage Mazda of BelAir to the delivery of our nicely detailed and serviced Jeep Grand Cherokee was a pleasant experience... The dealership staff was very helpful & professional in providing answers to questions, guidance and available follow up support for our Jeep purchase... *Special recognition to our sales representative Mr David Johansen who was very enthusiastic, courteous and sincere... His genuine sales efforts and good listening skills made our decision to purchase our Jeep from Heritage Mazda of BelAir...rob ...

Tammy W.

Mar 2, 2015

I have dealt with Heritage Mazda on numerous occasions. This was my third purchase from them. I purchased a new CX-5. I traded in 2 vehicles for this particular purchase, I got a more than fair trade value on both vehicles. The price for the new one was spot on. My salesman Mr. Wilton Wells is the one I have dealt with all 3 times and he is "My Salesman" he treats you like your family not like a number. I honestly would not buy a car from anywhere else. Even the two sales managers James and John got involved in the deal to ensure that I was going to get the best deal possible, but it wasn't a pressured deal, nor did they harass he in anyway. You know like some dealers do with that whole back and forth thing. I was only there for 3 hours total from start to finish, it would have been sooner but the original car I picked out was the wrong one and Mr. Wells had to start the paperwork over (totally my fault). I wanted AWD and I picked out FWD. Obviously I would buy from there again. In fact in a couple months, for my 16 year old.

Brian Hurt

Feb 25, 2015

I recently purchased my mazda 3 at heritage mazda of bel air and it was the best car buying experience I have ever had. I have purchased 10 new cars in my lifetime and usually dealt with a dealer in havre de grace. while deciding what i wanted to purchase the mazda 3 caught my eye so i had to find a mazda dealership. I was not looking forward to this because buying a car is a stressful and time consuming undertaking. The moment I enter heritage i was greeted by Devon Giddings and he made me and my family feel very comfortable. He took the time to answer our questions honestly . The team of Devon Giddings, Ryan Lueckert and Richard Blaine even stayed 2 hours past closing to help me get the car I wanted at the price I wanted to pay. I really feel like they are genuine people and because of that the next time im in the market for a new car it will be my first stop.

kyu

Feb 24, 2015

It was very nice experience in buying a Mazda with Dustin. He was courteous and professional. He did made my car buying experience in a whole new dimension. Many thank you, Dustin.

jandl

Feb 3, 2015

Went in to get a new car and ended up with 2!! We had a great experience working with Dustin and the whole team at Heritage Mazda.

Mary

Feb 1, 2015

We went to Heritage Mazda looking for a new vehicle. Now we did look at other dealers,and let me tell you there is no comparison !!! The other dealers salesmen were very pushy and did not listen to what we wanted,only what they wanted to sell! We met Dustin Goodman-the BEST salesmen in harford county! Dustin listened to my husband and I,what WE wanted in a vehicle. He turned us on to the cx5,I couldn't believe what I was missing( I drove a quest minivan till it dropped at 230,000). We test drove and were gonna think on it for a few days. Dustin didn't hound us at all. Well we got the Grand Touring cx5 2015,and I love it!!!!!! Awd is the absolutely best!!! I never thought I would have a salesman who I feel like family member.Any questions we had Dustin had the answers,he and Richard Blaine got us the best deal for our money! I also cannot believe the service department-Rick and Robert!!!! Let me just say I have never been treated so well at any other dealer! As soon as you drive into the service area...you are greeted with a smile and there is no waiting around,they get right to business!! Then they escort you to the waiting area offer you drinks and always check on you and update you frequently!! While I was waiting along comes Dustin and checks how things are going,how the family is,how I like the car and if there is anything he can do for me! I don't feel like I'm going to a car dealer-I'm going to see family!!!!! I cannot thank Dustin enough for what he has done for us,also Richard,Rick and Robert. Because of the best vehicle we got we don't need to go to the dealer often,but boy do I look forward to my oil changes!!!! Can't wait to see my friends-I bet you can't say that about other dealers!!!!! So if you are looking for a car,you need to go to Heritage Mazda in Belair. And let Dustin Goodman get you into the vehicle that best suits YOU!!!! Cause when you go to Heritage Mazda it is all about YOU!!!!! They are the BEST!!! When I'm ready for another car in the family guess where I'm going? And I can't forget the Mazda family discount ....my son has a Mazda speed 3! I'm proud to say I'm part of a wonderful family oriented,friendly,efficient dealer!!!!

andcar22

Jan 30, 2015

Me and my wife were in the market looking to trade in our Mustang and get a new Car. I reached out to Bel Air Mazda and got a call back from Devon Giddings. Little did I know that this was the person that would make me feel at home with Mazda family. From the beginning you could tell the experience was going to be amazing. He was really nice, informative, knowledgeable, and eager to help. HE came in asking what were my reasons to buy, what I was interested in and how to accommodate us to our budget. We scheduled a visit and he was waiting for us at the door... You don't receive this treatment even at a luxury dealership (I know I own an Audi and this experience was by far the best I've had) Both me and my wife sat down to discuss what we had in mind, what car we would trade in and what perks we prefer. And he showed us all the options and even suggested what to get. It is important to say that the car we were looking for was for my Wife and different than other places he always talked and put his attention on what my wife was looking for and spoke to her with all the details. (Very different than other places we went too where they asked me the questions, talked to me about the features and ignored her completely). After the whole process we went on a test drive, gave us excellent background and we were sold! His professionalism really helped in the process. When I was going to trade in my mustang a different gentlemen gave us the numbers and I wasn't to pleased with the offer. Devon was so amazing he knew that I wasn't happy, but wasn't going to stop there. He made sure I got as close as possible to what I wanted and always made sure we came first. After that enough said we bought a new Mazda CX-5 Touring! We absolutely love this car and the experience we had! Mazda didn't sell us a car Devon and the Mazda Family did! To this day any questions we have I call Devon and he is willing to help at any time! HE answers very quickly and makes sure that we have the exact same experience and better every time we call. If you are looking for a car, Mazda is the next soon to be luxury brand! The experience on its own is worth it and always ask for Devon Giddings to get the family treatment and be prepared to leave feeling great about your new buy! Thanks Devon you were great! And Bel Air Mazda keep up the good work and standards!!!

Kathy D.

Jan 25, 2015

I had a great experience at Heritage Mazda!! My Sales Associate, Will Wells, made me feel so special and really knew his stuff!! I love my new Mazda3!! Thanks, Will, for making my new car purchase so smooth!

Graywolf624

Jan 22, 2015

There were some minor bumps in the road, but in general was quick and painless buying a new mazda 3. Devon took care of me and the dealer did not pressure me on items like extended warranty which was greatly appreciated.

Michael

Jan 19, 2015

I went to this dealership looking for my first new car. My sales associate was Barry Engel, who was extremely helpful and very pleasant to work with. He worked with my father and I to not only get me my perfect car, but at a good price as well.

Tanisha

Jan 16, 2015

Called about a car that was online without a price, and the salesmen Devon took my info, and called me back. I came to look at the car and it was waiting at the door for me. I fell in love with it. Had some bumps in the road but the whole team helped me with purchasing the car and explaining everything along the way! Everyone was so friendly and customer service was out of the world.

HappyCustomer

Jan 15, 2015

I walked into Heritage Mazda on a Friday, only to inquire about a used Honda Pilot I had seen on their site. I had few intentions to buy used, and NO intentions to buy new. Dustin Goodman greeted us and explained that the Pilot had been sold, but could help us on our search for the perfect vehicle. I had been looking for a bigger vehicle since I was pregnant with my daughter (over a year) because I had been driving a two door car. He went over some of their used inventory and then I asked him if he could give me a striaght forward quote for a brand new 2015 Mazda 6; taxes tags and everything included. Within minutes he was back at the desk showing me a quote, with payments shown for each amount put down. When I told him I didn't think buying new was the best decision for me and that I wanted to just look at a used model, he put in for the used Mazda to be transferred from another dealership. We had an appointment for Monday. He was not pushy and very helpful. I had also walked in 30 minutes before closing, but he still spent the time giving us information until 30 minutes after closing, knowing that we were not buying anything. After thinking it over, the next day I walked in and decided I wanted to buy a new car. He quickly got everything ready, transferred the exact car, color, trim etc from a VA dealership. I bought a BRAND NEW 2015 Mazda 6 the Monday that I was SUPPOSED to just look at something used on their lot (out of curiosity). I can honestly say, had it not been for the way this dealer helped me just a few days prior, I would not have even considered buying a car, new or used, period! Everyone I encountered in the dealership had a great sense of humor, they were all very accomodating and were very knowledgable of their product. He even spent the time to call my insurance company and set my phone up. I couldn't of had a better experience. I am pleased with the price of the vehicle (after rebates and trade) and love the car so far. Thank you!

Gordon

Jan 13, 2015

Great buying process, shopped around and decided to test drive at heitage bel-air. Devon Giddings was very courteous. Never pressured me into buying, just gave me the info requested. When I finally decided on the car I wanted, he went the extra mile to make sure I received what I wanted. If you want a mazda or are in the market for any car, go check out Devon and the folks at heritage mazda bel-air

paradyme

Jan 6, 2015

I went in with information on a new Mazda 6 that I knew was in their inventory, but the prices on the website only pertain to those "who already own mazdas or are active duty military" (?) - pretty misleading. Closing took 3 hours - they didn't seem interested in negotiating, I got the car for whatever they were offering which was $3,000 more than what I was expecting. On pick up day, they were 7 hours late delivering the car with no explanation provided. But I just got a new Mazda, so it's really hard to complain about that.Needless to say, there was no hassle at all and a super low pressure sale- they made me feel like I was just "at the store buying something" and remembered my name when I came back in. Plus, when the car finally arrived they sat in it with me to answer all of my questions and did not rush. This car is awesome!

Deb C.

Dec 30, 2014

Recently bought our 3rd Mazda from Heritage. First was a Mazda Protege & 2 Mazda 6's bought with "Uncle Wil's assistance! He is just the greatest and very patient and understanding. He will answer all questions and then some. The whole staff was great and we love our new 6! We will come back again I'm sure for the next Mazda in the family.

etj07

Dec 17, 2014

I had a wonderful experience at the Bel Air Heritage mazda! I found myself unexpectedly in the market for a new or CPO car, and came in to Heritage Bel Air with a lot of questions. I first met with Dustin Goodman, who was very friendly and helpful in showing me their new/used selection. He took the time to explain the different options that were available to me and followed up with me for the next week - and helped with another test drive at a later date. I returned with my mother and met with Ken Arment. Ken was also extremely friendly and knowledgeable in their many options, and made me feel very comfortable during my test drive of a new Mazda 3. When I was on the fence for options/styles, he took the time to follow up with us with various buying options, including an out-of-state car that fit the bill for all of my "wants". Ken was very patient with my lengthy decision making, and was able to bring the car to the Bel Air Heritage location. The buying process went very smoothly, and I never felt any pressure from either salesman that I worked with. I felt very at ease with all of the friendly staff that I met with over the course of my 4 visits! I will definitely recommend this dealership to anyone searching for a new or used car. Thank you for the great experience and helping me find my awesome Mazda 3!!!

Tiffany

Dec 17, 2014

I had a wonderful experience at the Bel Air Heritage mazda! I found myself unexpectedly in the market for a new or CPO car, and came in to Heritage Bel Air with a lot of questions. I first met with Dustin Goodman, who was very friendly and helpful in showing me their new/used selection. He took the time to explain the different options that were available to me and followed up with me for the next week - and helped with another test drive at a later date. I returned with my mother and met with Ken Arment. Ken was also extremely friendly and knowledgeable in their MANY options, and made me feel very comfortable during my test drive of a new Mazda 3. When I was on the fence for options/styles, he took the time to follow up with us with various buying options, including an out-of-state car that fit the bill for all of my "wants". Ken was very patient with my lengthy decision making, and was able to bring the car to the Bel Air Heritage location. The buying process went very smoothly, and I never felt any pressure from either salesman that I worked with. I felt very at ease with all of the friendly staff that I met with over the course of my 4 visits! Thank you for the great experience and helping me find my awesome Mazda 3!!!

Chris Mckelvey

Dec 16, 2014

Wil wells did excellent work through the whole sale and really looks out for his clients. Thanks heritage and wil wells!

Vic

Dec 1, 2014

I very recently bought a new Mazda from this location. David Thompson was absolutely fantastic, he was very patient and took his time with all of my questions. David Thompson was the only car selling representative that took me seriously during this experience, as I had been to different dealerships. Without the most sincere customer service that I have ever experienced from a car dealership, I would not have bought my new vehicle. I can say hands down that I will fully recommend Heritage Mazda of Bel Air to anyone I know as my experience was fantastic. John Holiday, the sales manager was wonderful. Everyone that I came into contact with, including Marvin in the finance department and James who very kindly took me home. I am very pleased with my new vehicle and will always put my faith in good people. David Thompson is one of the nicest, most sincere people that I have ever had the pleasure to meet.

Samantha

Nov 17, 2014

When my 2003 Honda Civic decided to give me a hard time, I decided to trade it in for a Nissan Maxima. I was nervous because my Honda was my first purchased vehicle and I was hoping I was making the right decision. Mr. Wells, helped me purchase the Nissan Maxima. Mr. Wells is a very funny, caring, laid back person and I didn't feel pressured at all like most dealerships that I have went to. In the sales area, they were all understanding and they are there for you when you need help. It is a really nice "dealership family." My buying process was very smooth and I highly recommend this wonderful dealership! - Samantha

Rebecca

Nov 17, 2014

I went to this dealership looking for my first new car, and as such had no buying experience. My sales associate was Wil Wells, who was not only extremely helpful and knowledgeable, but also very pleasant to work with. He worked with my father and I to not only get me my perfect car, but at a good price as well. The experience was excellent, and I would recommend both the dealership and the sales associate very much. My only draw back is that if I had known there would be such worthwhile Black Friday deals (ei. the iPad and TV), I may have waited a bit.

Rebecca Creek

Nov 13, 2014

I just cant say enough great things about Heritage Bel air! My salesperson David Thompson was very patient and knowledgable.about the CXs. His pleasant personality made my time there seem extremely short. Stacey soon came over to introduce herself and became my biggest cheerleader! She is a sweetheart. Our financing gentleman chatted with us and made us laugh through a usual tense portion of purchasing. James, the general manager was extremely accommodating and must have shaken my hand and thanked me at least 10 times before I left. Ken, another salesman, patiently walked myself and my husband through the cars ammentities at almost 9:40pm. He seemed to not even care that it was after closing time. What I saw this evening was a great display of teamwork and dedication to providing exceptional customer service. Heritage of Bel air not only sold me a vehicle, they sold me on their awesome customer service. I will not only be a returning customer for my next car, I will be returning for all of my service needs for my current car. What an awesome demonstration of how to cultivate a customer!!

Baysailor25

Oct 26, 2014

I was in the market for a used Mazda 3 Hatchback w/ manual transmission, and the available stock in the Washington DC area was pretty limited. These guys had a nice 2010 model that met my needs very well, and when I stopped by to take a look, they were absolutely professional in letting me climb over and under the car, as well as torture it on some twisty roads around the dealership. I walked away and thought about it, and after shopping further, came back and gave them a offer they accepted. They promised to fix two items to close the deal, and we completed the purchase deal in slightly over three hours - my fastest car purchase experience from a dealer in 20 years! I brought the car back two weeks later and they fixed the two items they owed immediately and I was on my way again. I can't say enough good things about these guys, this was absolutely the best car purchase experience I have ever had, and their professionalism and dedication to help me get what I wanted was outstanding. I would highly recommend them to anyone looking for a good used car.

Baysailor25

Oct 25, 2014

I was in the market for a used Mazda 3 Hatchback w/ manual transmission, and the available stock in the Washington DC area was pretty limited. These guys had a nice 2010 model that met my needs very well, and when I stopped by to take a look, they were absolutely professional in letting me climb over and under the car, as well as torture it on some twisty roads around the dealership. I walked away and thought about it, and after shopping further, came back and gave them a offer they accepted. The promised to fix two items to close the deal, and we completed the purchase deal in slightly over three hours - my fastest car purchase experience from a dealer in 20 years! I brought the car back two weeks later and they fixed the two items they owed immediately and I was on my way again. I can't say enough good things about these guys, this was absolutely the best car purchase experience I have ever had, and their professionalism and dedication to help me get what I wanted was outstanding. I would highly recommend them to anyone looking for a good used car.

Juan T.

Oct 20, 2014

It was a very professional process buying a Mazda CX 5. This is only possible if you have a very good sales person, and professional that knows how to engage the customer with the product. Will Wells was that person, and we want to thank him to make us think it was a very short and efficient process. I am sure that is the consequence of the quality of Heritage Mazda Bel Air (MD). Thank you!!!!

Baysailor

Oct 13, 2014

The Heritage Mazda Used Car sales team did a truly outstanding job of meeting my expectations, providing an excellent used car tour and orientation, test drive, and they followed up with reasonable offer that I was happy to come back to, even after I shopped around. They were knowledgable and aswered all my questions concisely and thoroughly. They met me more than half-way not only providing a fair price, but also rectified a couple of remaining issues with the car without haggling. Finally, once I decided to close, they completed all of the sales paperwork and had me out the door in less than 2.5 hours, a fantastic achievement for a Saturday PM. A recent experience with a different dealership took twice as long. My congratulation and thanks to Devon and the rest of the Used Car Sales Team.

Paul

Oct 4, 2014

Just bought my 4th car from Heritage Mazda of Bel Air from my good friend Will Wells! An amazing 2015 Mazda6 with all the amenities, what a great car! My visit to Will Wells as always is like visiting family and oh by the way I purchased a car in the process!! What a nice, humble and caring man! The entire team from service and finance are great and a pleasure to deal with!! NO Sales pressure here you buy when you are ready!

tom keister

Sep 15, 2014

Wil wells did an excellent job selling me a 2008 santa fe for my daughter. very enjoyable experence

O's Fan

Sep 6, 2014

Bought a 2015 CX-5 from Heritage. This was our second Mazda having bought a 2002 MPV here 12 years ago which we still have. Our salesman both times was Will Wells and he took good care of us. Everything went very smoothly with no high pressure. I would recommend Heritage Mazda. Stop and talk to "Uncle Will".

Dr. B

Aug 23, 2014

Exceptional Buying experience. Smooth transaction and the best price I could find. Wil Wells was a plesure to work with. Will be back for next vehicle.

Tyler & Melissa

Aug 19, 2014

This is our third car that we've purchased through Bobbi at Heritage Mazda. We're impressed with the entire staff's enthusiasm and the time they take to answer questions. The buying process is easy and stress free. I have felt like I need to prepare myself for battle at every other dealership I've been to. That's not the case with Heritage. Keep up the great work!

Unhappy Customer

Aug 11, 2014

I was extremely disappointed with the purchase of my new vehicle. The sales associates were not very helpful and they were not honest about the figures at all. I would never purchase another vehicle from this dealership or ever purchase another Mazda after this experience.

DianaL

Aug 8, 2014

I had an amazing experience Heritage Mazda Bel Air. The service was second to none!!!! My salesman Wil Wells was a blast, great attitude, very knowledgeable, worked hard to get me what I wanted, and lets just say I'm not an easy sell. The manager Mr. Holiday was great to work with as well got my financing and payments exactly where I wanted them... I will definitely be sending my family and friends to Heritage Mazda Bel Air and I know where my next car will be coming from!!!

Megan S

Jul 23, 2014

From the moment I walked in to the minute I walked out, I was well taken care of. Bobbi Panuska was wonderful and her outstanding customer service was greatly appreciated. Moving from PA to MD was difficult in itself but then to buy a car on top of that-is stressful. Bobbi and the Heritage Mazda team (John Holiday) really went out of way to make sure I was happy and had everything that I needed. Not only regarding the car but through the process of getting my MD license. Wow. I am so pleased that I bought from Heritage and I will be sure to spread the word of how great my experience was!

JR2125

Jun 28, 2014

This was my first time buying a car from a dealer and I couldn't be any happier with the results. Wil and the team did an excellent job taking care of me and making sure I got the car I wanted. You hear a lot of nightmare stories online about dealers, but these guys are the best any you won't disappointed if you choose the Bel Air Heritage Mazda.

Lisa and Rodney

Jun 27, 2014

We loved our experience at Heritage Mazda and our salesman Ken Arment was the BEST . We live about an hour away from Bel Air but it was well worth the drive to purchase our new car there. When we are ready to purchase our next vehicle it will be from there as well :).

lex300

Jun 25, 2014

Salesman was WILL WELLS and he is absolutely fantastic. This is the now the 6th car we have purchased from him for ourselves as well as members of the family. If you don't want to feel pressured - see him. Past dealings with the service department have been good. The facilities should probably be a bit larger.

Carly

Jun 16, 2014

Love my new car! Everyone was very helpful. No pressure sales. They had exactly what I was looking for ready when I got there. After one phone call! Thanks Heritage Mazda!

Matt_BelAIr

Jun 12, 2014

Even though I'm new to the car buying process, I'm sure this was as good as it gets. Salesperson was Will Wells (Uncle Will) and truly made me feel like part of the Mazda family. Broke down everything into easy-to-understand details yet didn't overcomplicate the process. I couldn't be happier with my purchase and would EASILY recommend this dealership, and Will Wells, to any friend, family member, or stranger. Thank you Heritage Mazda Bel Air!!!

IMS

Jun 8, 2014

Buying process with Ken Arment was great. One of the best auto salesman I've worked with.

Ben

Jun 6, 2014

Salesperson was Bobbi Panuska. We wanted to personally thank you for your outstanding customer service. My daughter and I felt that you really took the time and effort to make us such satisfied customers. You were exceptionally sincere, honest and most of all very easy to talk to you. We had so much fun buying our first Mazda last year with you and enjoyed it even more this time in buying our second car.

Joane

May 22, 2014

Always a pleasure dealing with Heritage! Our experience was great and Wil and Dan were both wonderful!

Jessica and Billy

May 22, 2014

Our experience at Heritage Mazda was great! We went there to look at a used Honda Pilot that was priced great. Kevin Heyden in sales was awesome! We felt no pressure at all to buy Pilot or anything else. He was very easy going and approachable. We are thankful for easy process of car buying at Heritage. Also, Billy Keyes in finance was a great help. He really worked hard for us to get the best deal for us. Thank you to Kevin and Billy for all your help and hard work to get us in our new car quickly! We appreciate it and love the new car. We highly recommend everyone to take a look at Heritage Mazda!

Dan

May 14, 2014

I live in Philadelphia and drove all the way to Bel Air to purchase a brand new 2014 Mazda6 and could not be any happier with my purchase. Heritage Mazda has some of the best prices around and by far the greatest selection! The buying process could not have been any smoother. Bobbi helped me out with all the leg work and was great at returning my calls and answering any questions I had. I would buy from here again in a heartbeat!

BlueHensGirl

May 2, 2014

I just bought a car from Heritage Mazada of Bel Air, MD and I had a great experience! I worked with Wilton Wells throughout my car search and he was nothing but honest and accomadating. When we first spoke I let him know that email is the best way to communicate with me and unlike almost every other dealership I worked with HE LISITENED! I also asked him not to call me 400 times a day and HE LISTENED! He was also willing to work with our budget and found a great car for us. I searched high and low for the best deal in PA, MD, DE, and NJ and I have NEVER seen deals like Heritage offers. Once we agreed on a price for the car, my husband and I came into the office thinking that the deal was too good to be true and that he was probably lying just to get us in his office. When we went, we were pleasantly surprised that we signed on the dotted line at the same price we agreed to in our original conversations. Heritage Bel Air is definitely the best car dealership from NJ to MD.

Tim

May 1, 2014

Dustin was a great salesman thank you. He was knowledgable and easy to deal with.

Rmilburn

May 1, 2014

John Holliday and Kevin Heyden were the best two people to buy my 2012 Jeep Grand Cherokee from. They knew I lived an hour away, so they had the entire deal ready for me before I even got there. WITH NO OBLIGATIONS! Everything worked out perfectly with my payment, my trade and the new ride. They even took care of a small blemish on the car for me literally days later. I am new to Maryland so I was skeptical on which dealership to purchase a vehicle from, but Mazda of Bel Air, has answered my question. I will buy only from this dealership because they show true compassion and honesty to their customers. THANK YOU KEVIN AND JOHN!

Tyler & Melissa

Apr 30, 2014

Bobbi is always a pleasure to work with. Heritage does an outstanding job making us feel like we're valued guests and the deals are outstanding. Thank you for the service, the two times we've shopped with Heritage have been some of the lowest pressure buying experiences we've ever had.

Rebs

Apr 30, 2014

Wil Wells is always great in the car buying process. I definitely recommend him!

MazdaFamily

Apr 28, 2014

In 2012 we assisted in the purchase of a 2012 Mazda 2 for our 19 YO daughter, who was/is attending college (she makes the payments- we helped with the purchase). Billy Keyes was in sales at the time and he did a superb job throughout the entire sales process. In 2013, she was rear-ended and pushed into a truck and her vehicle was totalled. She was banged up, but considering the damage, she was well-protected by the Mazda 2. In August 2013 we returned to Heritage Bel Air Mazda for a replacement, and she selected a 2013 Mazda 3. While Ken Arment was setting up her Bluetooth, etc, I was walking the lot and saw the rear profile of a car that simply "told" me I needed to test-drive it. I asked Ken to set up a test drive of the 2014 Mazda 6 and to run some fuel-saving numbers as compared to my Dodge Ram 1500. The car drove fantastic, and hearing I would save $300 a month in fuel sold me! So we purchased two new Mazdas in one day with Ken Arment providing wonderful assistance and getting us a great deal. Fast-forward to April 2014. My wife was contemplating trading in her Ford Escape 4x4 for a more fuel-efficient vehicle with more updated features, so we returned to Heritage and left with a 2014 Mazda 3; once again getting a great deal through Ken Arment and getting quick and friendly assistance in financing, warranty, etc from Billy Keyes. Let's face it- buying a new car can be stressful and time-consuming, especially if you constantly feel that the dealership is playing games with you and is being untruthful. At no time have we ever felt pressured at Heritage Bel Air Mazda by either Billy or Ken. In fact, it is quite the opposite. It feels more like buying a car from a friend than from a dealership. Add to that the dealership is clean, the waiting area for sales and service is comfortable, and service appointments are prompt and the work is done fast and professional. Granted, if you want to purchase a new Chevy or Ford, than you may be out-of-luck here, but if you are looking for a Mazda (and if you haven't looked closely at new Mazdas lately you are doing yourself a disservice!), look no farther than Heritage Bel Air Mazda.

hmhahn15

Apr 25, 2014

After a fairly poor experience with Heritage in Bel Air, my husband and I traded our used car for a new Hyundai at Heritage Hyundai Towson. We had a MUCH better experience in Towson and are pleased with our new car. Staff was very friendly, courteous, knowledgeable, professional, and helpful. The overall purchase experience was smooth and easy. I'd recommend the Towson dealership (not Bel Air) and would buy there again. Thank you especially to Stan and Scott!!

Lisa Bee

Apr 22, 2014

Ken Arment is a wonderful sales person. My parents are elderly and in desperate need of a new car. My dad is in a wheel chair and not in the best condition to be moved around. Ken came to my parents house with his IPAD- and discussed options. He went well out of his way to provide my parents the best and most comfortable way of purchasing their new Mazda 3. He took a lot of his own personal time-discussing all the options they had for buying. Also, he discussed my moms nervousness of a keyless remote with her numerous times. He provided us with a sense of secutity and care-that is not just found anywhere. Richard, the finance person-kept in close contact with me and my parents -and fully explained the process of financing versus paying off the car. I want to personally thank them both-because not only did they help my parents but they helped me as well. Peace- of -mind when someone is working a new car deal with your parents, who are both in the older generation bracket(where people could take advantage)-is a wonderful gift & much appreciated by myself and my family. If you want a fair deal with a caring sales person-see Ken Arment and Richard in finance.

Jaclyn Hall

Apr 5, 2014

I came to Heritage Mazda to buy my first car and thanks to Dustin Goodman and Billy Keyes, it was a flawless experience! As a first time buyer I wasn't quite sure how the process worked and Dustin and Billy took the time to explain everything in great detail and get me the car I wanted. Billy really knows his stuff on the financial side of things and I'm extremely happy with the deal I received. Dustin took the time to show me all the perks of my 2014 Mazda 3 I Grand Touring and set it all up for me before I left the dealership the day I purchased the car. They have both continued to check up on me and make sure I'm pleased with my car and have been available 24/7 when I have questions. As the first Mazda owner in my family, Heritage made a great impression on my parents and will be returning for a future purchase! Thanks again Dustin and Billy, You're Great!!! -Jaclyn Hall

Terry

Apr 3, 2014

We had a great experience. Ken Arment was our sales person. He made sure we left the dealership satisfied with my "new" used 2010 Chevy Aveo to replace an older model (2007 purchased at another dealership last fall) that was not equipped with A/C. I could not live without air conditioning! Aside from having A/C, the car is a definate upgrade with other features the 2007 did not have. No disappointment here! Heritage One Mile is a great company. My husband recently purchased his Mazda CX7 at the MileOne in Towson. He received great customer service there as well... Thank you Ken for your professional and friendy manner in serving our needs.

Peggy

Apr 3, 2014

My buying experience at Mazda in Bel Air has always been great. My salesman, Wil Wells has always been great. This is the 4th vehicle he has assisted my husband and I in buying and he has been great. His personality is wonderful and he is so professional, patient and kind. He is very sincere and loves all his customers. Any time I deal with Richard Blaine in Finance, he is great, Dee the cashier is wonderful. All in all, I love all the people at Mazda. Rick and Will in service always take great care of my cars and always let me know what needs to be done. I love all the people in Mazda and they love me too!

Virgini Beach CX5

Apr 1, 2014

I recently bought a 2014 Mazda CX5 from Heritage Mazda of Bel Air. After going to other dealerships and looking at other cars I know that I made the right choice with Mazda and buying from Heritage. James Ciolino was my salesman and was amazing. He was very personable and made things simple as possible for the buying process. We negotiated everything over the phone and Heritage Mazda gave me the best price! It was well worth the travel to Bel Air!!! Everyone at Heritage was helpful and assisted me with whatever I needed. I love my Mazda and loved my car buying experience thanks to James and Heritage Mazda

Ocgene

Apr 1, 2014

I purchased a 2014 Mazda 3 from Heritage of Bel Air. I dealt with Will Wells who was fantastic. Will worked for me.The transaction was flawless, never a glimpse of pressure, only what can I do for you. Would buy again from Heritage of Bel Air.

Mike B

Mar 25, 2014

Dealing with Will Wells is a pleasure. I purchased a 2008 Mazda about 5 yrs ago and returned last week to buy a gently used Nissan Maxima. Will and the sales team was very knowlegable, fair, good humored and willing to work with me for a great Trade In value. Definitely worth the drive to belAir! Mike B

suledzp

Mar 9, 2014

We were very pleased with the friendliness, knowledge, and amount of time Jim spent with us while searching for our new car. He didn't rush us and he made us feel at ease.

Kate

Feb 25, 2014

I recently bought a 2014 Mazda CX5 from Heritage Mazda of Bel Air. After going to other dealerships and looking at other cars I know that I made the right choice with Mazda and buying from Heritage. Dustin Goodman was my salesman and was amazing. He answered all of my questions and found the right car for me! He was very personable and made sure to include my parents who were along for the buying process. Everyone at Heritage was helpful and assisted me with whatever I needed. I love my Mazda and loved my car buying experience thanks to Dustin and Heritage Mazda!!!

Southpawdavid

Feb 21, 2014

What a refreshing car buying experience! I really had my heart set on purchasing a 2014 Grand Touring Mazda 3. The team at Heritage Mazda in Bel Air made it happen. Bobbi Panuska was my salesperson. She was very patient, pleasant and knowledgeable of the new Mazda options. James Utermohle sold me my first Mazda 6 back in 2005, which is one of the reasons I came back to Heritage. It is clear to see why he is now the general manager at the Bel Air location. Richard Blaine was also instrumental with my purchase. They really know how to treat customers, unlike some other dealerships in the Bel Air area. Once again many thanks Heritage Mazda in Bel Air. Zoom-Zoom!

JQuinn

Feb 20, 2014

I just purchased a 2014 Mazda CX5. This is the first car I have purchased on my own and the salesman I worked with, Jim Ciolino, made the process easy and way less stressful than I expected. I shopped around at other dealerships to make sure the offer I got at Heritage in Bel Air was the best there was and it definitely was! Manager John Holliday and Jim worked hard to get the car I wanted in to the dealership in the time frame I was working with (I was pretty picky and they worked hard to get me everything I wanted). I absolutely love the car and look forward to working with everyone at Heritage again.

Chris Duncan

Feb 5, 2014

Honestly, up until two weeks ago I despised Mazda all-together. My wife had a mazda 3 and I was too tall for it (I'm 6'3). I had a BMW that I recently traded for something more economical with my new 82 mile, one-way commute to work. With the snow pouring down on us, and my wife being from Bel Air (and a huge Mazda fan), we went to Heritage Mazda. She knew what she wanted but she insisted I test drove the CX-5 she had picked out in the hopes I wouldn't hate it. She was right. I could comfortably fit in the front and the back, the layout had changed, the controls made sense and they had great reliability ratings. While she was there I couldnt get over how nice the Mazda 6 looked but most importantly I couldnt get over the fact that they offered the Mazda 6 in a manual. It was good to see a car manufacturer realize that not everyone only wants a manual in the baseline model for price. Some of us enjoy driving a manual. My wife made the purchase and we drove home with a CX-5 two weeks ago. Yesterday, after some thinking, I decided to go back and check out the Mazda 6 touring in manual they had at the dealership. It was the right color, right trim level and the right price. I'm normally a difficult person to sell a car to... To the point that about 75% of my car purchases have been private party purchases or used car so I dont have to deal with a dealership much. I've had way too many bad experiences that usually start with the finance manager. I generally can see through most "smoke and mirror" or high pressure tactics. They boil my blood. At other dealerships I have been told that a calculator is wrong or "broken", that I couldnt drive away with a car for 3 weeks if I didnt finance through a certain company, or that an extra $50 a month in my payment was "peanuts" and I was a fool for worrying about it. Not here. I had been in contact with John Holliday during my wife's purchase and after. When I came in to make the purchase he handed me over to the salesman Dave who was probably the most relaxed person I have dealt with. There was ZERO pressure. He asked me what I wanted to know, I asked specific pointed questions about the vehicle and what was included and he only gave me what I wanted to know specifically without spin, twist, or unnecessary information. I asked what colors they had available, he responded with "We have Silver and Reflex Blue here, and we can easily get Red today as well". No question dodging either. He warmed up the car, did some paperwork and we went on a test drive. He gave me the pro's and cons of the model I wanted vs other models he had when I asked. After we get back, we agreed to the numbers (price), and it was within my range of where I wanted to be and the paperwork began. I'm always apprehensive about the finance office and would actually pay to skip it usually, but this was smooth. My rate was in a range I wanted, within the length I wanted, and the payment range I estimated. When I was finished, I explained to Dale that I was in a bit of a rush at this point and I didnt need the full walk through of the car, since my wife had just bought a CX-5, so he stepped outside and had the car warm, detailed and ready. He helped me move my stuff from my old car to my new car, we shook hands and were off. The summary of it... No pressure, No BS, and straight forward pricing that I found to be the lowest Mazda pricing around. I had the feeling that at any point I could have said "alright, now let me go home and sleep on it" and there wouldnt have been too much of an issue with that. Good people and I would definitely put them on the list of place I will buy from again. Right now they're the only place on that list, FYI

Gitmo234

Feb 4, 2014

Honestly, up until two weeks ago I despised Mazda all-together. My wife had a mazda 3 and I was too tall for it (I'm 6'3). I had a BMW that I recently traded for something more economical with my new 82 mile, one-way commute to work. With the snow pouring down on us, and my wife being from Bel Air (and a huge Mazda fan), we went to Heritage Mazda. She knew what she wanted but she insisted I test drove the CX-5 she had picked out in the hopes I wouldn't hate it. She was right. I could comfortably fit in the front and the back, the layout had changed, the controls made sense and they had great reliability ratings. While she was there I couldnt get over how nice the Mazda 6 looked but most importantly I couldnt get over the fact that they offered the Mazda 6 in a manual. It was good to see a car manufacturer realize that not everyone only wants a manual in the baseline model for price. Some of us enjoy driving a manual.My wife made the purchase and we drove home with a CX-5 two weeks ago. Yesterday, after some thinking, I decided to go back and check out the Mazda 6 touring in manual they had at the dealership. It was the right color, right trim level and the right price. I'm normally a difficult person to sell a car to... To the point that about 75% of my car purchases have been private party purchases or used car so I dont have to deal with a dealership much. I've had way too many bad experiences that usually start with the finance manager. I generally can see through most "smoke and mirror" or high pressure tactics. They boil my blood. At other dealerships I have been told that a calculator is wrong or "broken", that I couldnt drive away with a car for 3 weeks if I didnt finance through a certain company, or that an extra $50 a month in my payment was "peanuts" and I was a fool for worrying about it.Not here. I had been in contact with John Holliday during my wife's purchase and after. When I came in to make the purchase he handed me over to the salesman Dave who was probably the most relaxed person I have dealt with. There was ZERO pressure. He asked me what I wanted to know, I asked specific pointed questions about the vehicle and what was included and he only gave me what I wanted to know specifically without spin, twist, or unnecessary information. I asked what colors they had available, he responded with "We have Silver and Reflex Blue here, and we can easily get Red today as well". No question dodging either. He warmed up the car, did some paperwork and we went on a test drive. He gave me the pro's and cons of the model I wanted vs other models he had when I asked. After we get back, we agreed to the numbers (price), and it was within my range of where I wanted to be and the paperwork began. I'm always apprehensive about the finance office and would actually pay to skip it usually, but this was smooth. My rate was in a range I wanted, within the length I wanted, and the payment range I estimated. When I was finished, I explained to Dale that I was in a bit of a rush at this point and I didnt need the full walk through of the car, since my wife had just bought a CX-5, so he stepped outside and had the car warm, detailed and ready. He helped me move my stuff from my old car to my new car, we shook hands and were off.The summary of it... No pressure, No BS, and straight forward pricing that I found to be the lowest Mazda pricing around. I had the feeling that at any point I could have said "alright, now let me go home and sleep on it" and there wouldnt have been too much of an issue with that. Good people and I would definitely put them on the list of place I will buy from again. Right now they're the only place on that list, FYI

Ang&Matt

Feb 2, 2014

My boyfriend and I recently travelled from New Jersey to Heritage Mazda in Bel Air, Maryland in the hopes of purchasing our first new car. After leaving a local dealership due to an unpleasant customer service experience, we were hoping to find something better in Maryland. Before the trip we spoke to Devon Giddings on the phone about a Mazda3 we were interested in and he gave us some prices and information about the vehicle. We were extremely happy to find that upon our arrival, there were no hidden surprises regarding the specifics of the car or the financial end of it, which made the entire car-buying experience much easier. Devon went out of his way to be as helpful as he could to me and my family, and we appreciate the great customer service he provided. Because the car we wanted was not on their lot at the time, Devon drove the car all the way from Maryland to our home in NJ free of charge the next day to save us the trip. Overall, the customer service was great, the buying process was not stressful, and everything worked out extremely well. While we were wary of making a long trip out of state, it was worth it. Thank you to Devon and the team at Mazda3 in Bel Air for their time and help.

vknyvz

Jan 31, 2014

Do not believe any advertised prices on the internet. I saw many advertisements for 2014 Mazda 3 Hatchbacks on cars.com. I immediately called to see if they have them available to look at it tomorrow. He wasn't sure about any price on the phone. After couple minutes I receive an email saying car is around $3000 more than the advertised price. This is an utter Bait-&-Switch. 'Not all customers qualify for all rebates and incentive'.Just shop somewhere else.

Joe Desmond

Jan 29, 2014

I've worked with Wil Wells for the last 15 years. He was my first and last stop for car shopping. He knows I don't like a 'hard sell' and responds appropriately. Working with him has always been a good experience.

Adrian & Cathy

Jan 29, 2014

A great place to do business and to buy a Mazda Our second but not our last

ilma

Jan 26, 2014

I couldn't make up my mind about buying the Mazda CV-5 Touring or another car at a competing dealership and I kept going back and forth between them to look at the cars. My head said the competitor's car while my heart said the Mazda. Finally, Dustin said, "Let's make this deal now!" and I knew immediately that I wanted to follow my heart. Dustin not only sealed the deal, but he made it sweet with several concessions and great financing. ZOOM-ZOOM!!

douglas.robby

Jan 25, 2014

I spent some time thinking about how to review my experience at Heritage Mazda Bel Air. It is two fold, so I will start w the positive. Sales Rep Dale is awesome. I trusted him, and he never disappointed. However, that's where the positive ends. I bought a USED Mazda CX-7. My wife had nothing but issues. It labored to start every time you cranked the engine. But more importantly, it would NOT start, at all, when it was below tank. The computer would tell you there was 60 miles to empty. But, it wouldn't start. My wife was stranded in a parking garage downtown at Johns Hopkins, the first time. The GM (James) agreed to take back the vehicle, as I promised to purchase a new 2014 Mazda CX-5. Long story short, I lost nearly $2k on this deal. This dealership would not give me my money back after three weeks, and three breakdowns, even though I was purchasing a brand new 2014 vehicle from them. They were willing to hold me hostage to the lemon vehicle or purchase a new one. I paid $16k + tax, title, & processing fee. They only gave me $15k for the lemon vehicle. They said they sold the new one at their cost, however, discussions later said they may possibly make $500 on it back from volume. When my wife was stranded, they did send their Sales Rep to help her. But, I fought tooth and nail to get all of my money back, with no avail. This dealership is only in it for the $$$$. They will help you only when it is $$$$ for them. They made $$$$ on my original purchase, and I'm 100% sure they will make $$$$ on that Lemon vehicle when they resell it. Plus, they will make $$$ on the new purchase. I don't believe for a second it was at cost, or without some stipend. The patronizing, and USED car salesman tactics were awful. I bought this new vehicle because I had no choice. Luckily for me, my wife is happy w the vehicle. What turned out to be an economical purchase, is now costing me $100 more per month, and not mu fault. I'm disgusted at the situation, and will never buy from them again. They won't receive service from me, either. Be careful buying a USED vehicle. There is a lemon there, and it also has no second key. (They wouldn't give me one)

Handyman

Jan 24, 2014

Great People to Do Business with! Bought Great Car and traded my old one without even having it there! Came from Baltimore to Do Business with them

Carl & Peggy

Jan 11, 2014

We have done business with Heritage Mazda for 19 years and have always received exceptional service. Rick always goes out of his way to make every service visit painless. Appointments can be scheduled promptly and Rick is precise in his explanations and is prompt with his follow up. We just purchased our third Mazda from this dealership and always enjoy working with Wil Wells. He works hard to understand and meet your needs. His patience is endless! I am an "information gatherer" and had a lot questions. Each one was addressed in a positive and professional manner. There is never any pressure which is greatly appreciated! The paperwork process was efficient and as painless as possible. We got a great deal, are pleased with our purchase, and had an overall exceptional experience!.

Chase

Jan 10, 2014

I spent all day with Wilton Wells and he got me a great deal and price on my brand new mazda 3. They treated me great from the moment I walked in to the second I walked out. They treated me great and made sure I was happy with my purchase and did everything they could to get the car in my price range. I appreciated the great service and will definitely come back to buy my next car.

Dano

Jan 6, 2014

I can't say enough good things about Heritage Bel Air. Wil Wells - outstanding salesman and an even better human being. From start to finish, every step was top notch. I think I spoke to every staffer there - Richard and Doug in finance, Mike the GM, Ken and Dustin the salesmen - all of them were great and had a great customer experience as their number one priority. Got a great deal and met some wonderful people. If you want a Mazda and you don't come here, you're doing yourself a disservice.

Ron Smith

Jan 2, 2014

Very sorry to hear that, after all of these years serving the people of Harford County, the Management at Mileone has decided to abandon the Cadillac brand and will be shutting down the dealership. Good luck to all of the great employees of this dealership. It is a tough time of the year to be finding a job but I am sure you will find something awesome to do in the future!

Beth E in Maryland

Dec 23, 2013

I've driven Mazdas for many years. I've owned 3 Mazda Tributes and in 2012 bought a new Mazda 3. It's a great little car, but after years of driving SUVs, I realized I really missed an SUV. I've been looking for a (slightly) used CX-5 at a great price. After a search on Cars.com, I found a certified pre-owned CX-5 with 14,000 miles. This SUV has every electronics/technology option available. The price was about $3,500 less than other dealers were offering. It was such a good deal, that I drove 80 miles to purchase. The buying experience was straight forward, no hidden charges, and just a pleasure. Heritage gave me an excellent value for my Mazda 3 trade-in. My salesperson, Bobbi, was pleasant, polite, knowledgeable, and not pushy. I would definitely recommend Heritage Mazda in BelAir for a pleasant car-buying experience.

Marty

Dec 13, 2013

Having already bought 3 cars there, I felt there was no place to go for another car. The sales staff was very helpful but the amount of paperwork could have been shorten quite a bit.. Heritage always has a great atmosphere to shop in and aims to please.

Stillwtr

Dec 11, 2013

Great Service. We arranged to test the car before the showroom opened (no problem)... No back and forth about the price of the car. I paid the price advertised 2k below market value due to quarter panel dent. The finance person fought for the best financing deal and I was on time for work. Priceless!! I drove 70 miles to this dealer and it was worth the trip.

Mel

Nov 30, 2013

We enjoyed our time with our sales person. The finance officer was nice and didn't pressure us into all the extra.

Lauren Sedler

Nov 27, 2013

Will Wells was my salesman and I had THE BEST experience ever with him! He was patient and had the best attitude with us. Buying a car is a long process and with having to bring two kids under 3 years of age, he made us feel right at home. Stress free purchase and Heritage now has life long customers! Ask for Will Wells!

Charlie Snodgrass

Nov 23, 2013

Salesman Wilton Wells was great as usual. This is the 3rd vehicle I bought from him. 2013 Mazda CX-9. He made me feel like family. He Always goes out of his way to help and fulfill my car buying needs! Entire staff at dealership was also helpful! If you want to buy a Mazda this is the place to go hands down!

Tom and Adam B.

Nov 17, 2013

My son and I are very pleased with the Mazda 3 sedan we bought from Heritage Mazda of Bel Air, Md. The staff, especially our sales manager Wil Wells were very helpful and made our car buying experience a good one. Thanks again to everyone at Heritage.

Robert Yacynych

Nov 15, 2013

This dealership went out of it's way to contact me and find me the vehicle I was looking for. Kevin Cates did a great job and was a pleasure to work with.

bill lynam

Nov 6, 2013

My salesperson, Wil Wells, was the best. i told him what i wanted and he found the perfect car for me and actually picked me up, since my old car, had died. if you need a car, call bel air Mazda and ask for Wil!

R. Miller

Oct 17, 2013

This is the second vehicle I have purchased from Heritage Mazda of Bel Air and couldn't be happier! Jim Ciolino was a great salesman and Stephanie Thornton (finance manager) was more helpful than you could ever imagine. Stephanie really cares about her customers and what's best for them!

Roseanneerb

Oct 15, 2013

I live in Delaware and purchased a used Mazda 3 from Heritage. It took over 3 hours to complete the purchase of the car which was quite long considering I went with only one car in mind. Never discussed another car. After lengthy negotiations I bought the car. After the purchase was complete they told me the car only came with one set of keys and that I would need to purchase another set. I was also told they would handle all title work to covert to Delaware tags and to expect receipt of the new tags in the mail. I just received a call from the dealership stating it was my responsibility to go to the DMV and obtain the Vin transfer to obtain the new tags. I now have 2 weeks left to go to the DMV and process the paperwork to get the Delaware tags before my temporary tags expire. Guaranteed I will not obtain in time. Make sure you cover every little detail when purchasing used kbecause they will look for additional opportunities to obtain more money from you after the sale is complete.

C Clark

Oct 9, 2013

Just brought a car from this dealer and the experience was great. I love the car I'm driving. My sales person Devon Giddings was excellent. I will be going back for my next car.

Joe & Susan

Oct 1, 2013

Devon Giddings and John Holliday were professional, fair and honest in dealing with us. There was no pressure during the process, we even took a CX5 home for the weekend. We brought it back with no hassles as we weren't sure we wanted to trade in our Buick just yet! A week later with our minds made up, we went back and our "Liquid Silver" CX5 was gone, but Devon and John made the magic happen and found one that was coming to port in two days. This is our second purchase from Heritage in the last 3 years and each time has been unexpectedly pleasant. Special thanks also goes out to Stephanie in the Finance Department; she's like a good friend! We would not hesitate to recommend the Team at Heritage Mazda. Thanks

Andrew

Sep 29, 2013

Devon Giddings and the sales team at Heritage Mazda exceeded my expectations and blew away the competition. They really made me feel comfortable and worked hard to get me into the car I wanted at an affordable price.

Andrew J. Norris

Sep 27, 2013

To Whom It May Concern, We have had three car purchasing experiences with Heritage Mazda in the past few years, and the whole experience has been nothing less than stunning. From our Salesman Will Wells, Finance Manager Rich Blaine, to the Department and Dealership Management, nothing and no one did anything less than their level best with tact, professionalism, competence, courtesy and teamwork. Buying a vehicle elsewhere is a serious mistake!. Sincerely, Andrew J. Norris

AN

Sep 12, 2013

My wife and I were in the market for a new vehicle, so we searched online for vehicles that would meet our needs. We found several vehicles at different dealerships that we wanted to look at, and one of them was at Heritage Cadillac. When we arrived at Heritage Cadillac, we met with Kurtis Kurceba and a couple of Heritage staff members. From the outset, they were all very professional. Kurt showed us a couple of cars, we discussed prices, and met with the manager, etc. After Kurt spent several hours with us, I told him that we wanted to explore our options, and we left when were practically in the middle of a deal. I expected for Kurt and his manager to become angry with me. Much to my surprise, they were as professional with us as when we first walked in the door. They didn't try to pressure us. They just simply respected our decision to walk out of the showroom look elsewhere. After we left, we decided that we liked what we saw at Heritage, so I called Kurt back and told him that we were coming back for a second look. He was again extremely professional, and we came back and purchased a 2009 GMC Acadia. We are very happy with the Acadia as I expected we would be. I did not expect that I would be happy with the overall experience of purchasing a vehicle because, prior to coming to Heritage, I had never had a pleasant car buying experience. I am in my 40s, so I have been buying cars for awhile. What's even more surprising is that they remained professional even though I mentioned that we were going to other dealerships to look at other vehicles after they spent a significant amount of time with us. That hasn't happened to me before either. Every other time that I have done that, the salesperson/manager had gotten angry at and rude with me. In summary, thanks to Kurt and the rest of the staff/managers for giving us a pleasant car buying experience.

LT

Sep 11, 2013

I found a used car in the inventory of the Heritage Cadillac store. I was quickly contacted by Kurt K. and initial pricing information was passed to me via email. The price was great right away, so I made plans to visit for a test drive. The dealership experience was very easy going, no pressure, and everyone was friendly. There is no "good cop bad cop" going on, everyone is straight forward. Ultimately, I was in and out in about 3 hours with the car I wanted, it felt very efficient. Kurt took the time to do another check after the car had been cleaned and made sure they did not miss a spot. I was very impressed with his work ethic. I highly recommend going to check them out if you are shopping for new vehicle. LT

Tyler & Melissa

Sep 7, 2013

Great, no pressure car buying experience! Bobbi was able to answer all of our questions and made the process about us. Not about selling the car. I felt better about buying a car at Heritage than I did at one of the other big names around town. Nice job and we look forward to buying from Heritage in the future.

Osfan84

Sep 7, 2013

Devon Giddings was the salesperson who was very friendly and helpful. James O. And John Holliday are the Sales Managers who ensured that the deal I got was not just acceptable, but they worked hard to make sure I was happy with the deal and car. Richard is finance was also extremely friendly. Overall shopping at Bel Air Heritage was the best experience I've had so far. No one was ever pushy. Come here for great service and deals! Love my new Mazda!

Dennis S.

Aug 30, 2013

We recently purchased a Cadillac as titled above. We actually used a salesman from Heritage Mazda, Mr. Will Wells which we used previously we purchased our Mazda 626. Mr. Wells recently sold a car to our daughter. I cannot say enough good about our salesmen and our experience with Heritage Mile one. They completely understood our needs and helped us to get the deal that we were very satisfied with. As before it was pleasure dealing with Heritage. We would strongly recommend this dealership and our salesman.

Dave & Christine McPherson

Aug 14, 2013

My wife & I just had the pleasure of purchasing our 2009 mini convertible from Heritage Mazda. From the very first phone call to the final delivery Will Wells & the staff handled our every need flawlessly. Ive purchased quite a few vehicles over the years and all those other Dealers could sure learn a lot from Will and the crew at Heritage Mazda. You'll never meet a nicer guy than Will, and after only 1 meeting I felt like I knew him forever. It's not about the bottom line here it's about family & My wife and I are proud to be a new members. Sincerely Dave & Christine McPherson

Madonna

Aug 3, 2013

I recently purchased a Toyota after driving a Corvette for thirteen years. To my suprise I have not missed my Vette at all and have enjoyed driving my new car. Willton Wells is awesome! Not only in sales but his whole over-all demeanor is fantastic. He knows how to take care of his customers & has a beautiful smile and laugh. Since buying a car from this dealership, I have referred two other people. I also would like to mention Stephanie Thornton, Finance Manager, for her outstanding work performance and kindness. Thank you again!

Raquel in Abingdon

Jul 29, 2013

In all of my years of owning cars, this is the best service department hands down. Mike Young has taken care of me and my Saturn Outlook for the last several years. He is always honest, fair, helpful and completely trustworthy. As long as I have this vehicle, I will never take it anywhere or to anyone else.

Kim Little

Jul 22, 2013

Purchased a new (used) CX-5 from Heritage Mazda on 7/17/13 and I love, love, love it! My experience at Heritage with Wil Wells and Stephanie was exceptional. First class customer service from start to finish. They worked very hard to get me the car I loved within my budget. Have already recommended them to several people and will be going back to see them in a few months to look at the new diesel Mazda 6 when available. Thank you again for your patience and professionalism!

Makumbu Family

Jul 19, 2013

Kurt Kurceba was our sales rep. Hands down Top notch sales person if you are looking to purchase a vehicle look for Kurt. He is well informed, courteous, and will work with you to get the best deal for your money. We are completely satisfied thanks to kurt and the team at Heritage Mazda in Bel Air, MD. We had a licensing issue and we could not take the car the same day we purchased it. When our issue was fixed Kurt helped me devise a plan to surprise my husband with the new car. Kurt and his lovely wife drove to my house with all the paperwork and last minute details that needed to be done to complete the transaction, so my husband would not have to come to the office and do them. Kurt went above and beyond. My husband was floored completely taken. Working with Kurt and the team at heritage was as painless and as easy as it comes. Kurt is honest and as a customer honesty is the first quality that we look for in a sales rep. We will be returning to heritage for our next car purchase or lease. If you are in the market This is the place hands down no questions asked!!!.....This is a no pressure kind of place you will feel right at home.

kriser1

Jul 12, 2013

Recently purchased a CX-5. I am not very happy with my sales experience. I shopped on my own, not the best idea, but Heritage used fairly high pressure sales tactics. They did let me take the car out on my own for the afternoon. That was nice, but they more or less lied about the functions of the navigation system, while I know the dealership doesn't make the navigation, it really is pretty poor compared to the competition. This goes for the current 3, 6, and CX-5, probably the CX-9 as well. The navigation, while will get you to your destination, does not label surrounding roads and zooming in and out doesn't help. So if you want to say find your way out of a neighborhood to get to the main road, as a map, the GPS is useless. Traffic feature of Nav routinely disables itself, with a reset needed by pulling the SD card. The dealer has no fix for this. iPod USB interface is also horrible, takes 5 minutes to load up the songs every time you connect, start the car, or switch sources, then it will always reset to the first song! The other times that it does work, it may just play ear piercing static. The Heritage showroom is old and out of date, and while not integral to the car buy experience, it would be nice if it was modern looking. Also the only way to the service counter is through the showroom. Sneaky, I see what you did there. If you plan to get any work done under warranty, it is like pulling teeth to get a loaner and the shuttle only takes you 5 miles. So if you work in around Aberdeen, I totally suggest looking at the Mazda dealership in Aberdeen. Also Heritage only provides 1 oil change when you purchase the car. Most of the competition in the area provides oil changes for a longer period of time (they say lifetime, but I haven't investigated). Maybe it is Mazda, but the room to negotiate is pretty limited. They try to push you into financing, even if you don't need it, but don't offer any incentives or bonuses of financing. I know the dealership makes money when financing, so why not give back a little something to the customer? The most you will get on a current car is close to invoice. While that may not sound bad, do some comparison shopping as you will probably find competitors will have more discounts, dropping you below invoice, especially if you finance. The salespeople seem friendly enough, but if you go in, make sure you get an internet quote first and are comfortable with what you will be paying. Personally I will not be shopping at Heritage again and I am recommending to my colleagues, friend and family to also not shop at Heritage.

6 Speed Lover

Jul 2, 2013

They listed the car as a manual transmission, but it is a standard automatic with paddleshifting. NOT AN ACCURATE LISTER.

S.L.S.

Jul 1, 2013

I purchased a vehicle from MileOne last week and was very satisified with the service I received. I received a call instantly from salesman Ron Max to follow up on my interest on a specific car after submitting an email inquiry. I went in a few days later and drove away with the car! All of the staff I interacted with was friendly and very helpful. The carfax and vehicle inpection/repair reports were reviewed in detail with me at that time as well. I would definitely recommend them to friends/family and consider them in the future for additional car purchases.

RBALL

Jun 28, 2013

Great interaction with the personnel, a fair price for the new car, a fair price for the trade-in and a very rapid turnaround. Was surprised that I could actually drive the new car home that day, had not experienced that before. Fred Leavitt was very knowledgeable and not high pressure. This was a very good buying experience. The price you see on the internet is the price you get, no hassle

Ashlee and Richard Mazda 3

Jun 23, 2013

My wife and I on memorial day went to buy a car and went to Jones Junction and it was just a train wreck!!!!!!!! The manager was rude and would not work on the price (STICKER PRICE OR BUST!!). So we drove down the street to Heritage Mazda in Bel Air and our savior was waiting for us!!! We walked in and Will was on the phone and saw us and said he would be right there. From beginning to end it was the best car buying experience my wife had EVER HAD!!!! Will Wells and the finaince manager Stephanie were car buying Angels!!!! We got the employee pricing, rebates and an amazing rate!!!!!! We just bought the Mazda 3 grand touring and we plan on going back and getting the cx5 awd grand touring. Wouldn't go anywhere else but buy from Will and Stephanie!!! Excellent doesn't do them justice, they were honest, friendly, accommadating and just treated us like family!!!! Thank you Heritage Mazda Bel Air!!!!!!

Lenny P.

Jun 22, 2013

The overall experience of purchasing my cadillac at Heritage was great. My sales consultant Kurt Kurceba knew 'his stuff' and it was a pleasure dealing with him. Mike has really turned things around at Heritage, and I will be back in the future for my next cadillac. Lenny

Marion B

Jun 21, 2013

This dealership is definitely on my list to return.. Greatest customer service that I've had in quite some time! The Salesman was great, the GM was down to earth and the Finance Mgr was honest! Even though the dealership was an hour an a half from home it was so worth the drive! I went to a few near by my home including one that I have purchased from for years and didn't receive the treatment that I received at Heritage in Bel Air! Very very very satisfied customer!

Lindsay

Jun 20, 2013

This was my first time buying a car and Heritage Mazda made it a great experience. I love my Mazxda CX-5. Wil Wells was a great salesman. He made the car buying process smooth and put in the extra time to make sure that we were satisfied with our purchase.

DK

Jun 13, 2013

I recently purchased a 2014 Mazda Grand Touring Sedan from Heritage Bel Air Mazda. Wil Wells truly is a great sales person. He is very professional and made our purchase as painless as could be. Additionally John Holiday is an awesome sales manager. He worked diligently to get me the car at the price point that I needed to be. I would highly recommend Heritage Bel Air Mazda.

C.Straw

Jun 13, 2013

I purchased my new Mazda 6 from Wil Wells. From start to finish everything went perfect. Wil was great.

Derek H

May 28, 2013

We went to Heritage in search of a used car and had the pleasure of working with Joel Bachand. He went above and beyond the average salesperson in helping us in our search. He was very flexible and truly wanted to find the best car for us. If you are headed to Heritage in Bel Air, I would definitely recommend working with Joel.

Pat H

May 14, 2013

For a small town, Heritage has provided quality service as any large dealership that I visited before I made this purchase. I am a total satisfied customer.

Joe

May 14, 2013

We had an appointment and drove an hr and a half to look at a specific car that had few a specific things we were looking for only to find that they literally sold right out from under us and than tried to offer us something we really didn't like for 2000 more.

Jim Schreiber

May 5, 2013

I purchased a 2012 SRX from Wil Wells at Heritage Mazda/Cadillac in Bel Air, Md. He is an outstanding person/asst sales manager. The procees was painless. Everyone I dealt with from start to finish was friendly, helpful and went out of their way to provide excellent customer service. I would recommend going to Wil and the Heritage staff for any car purchase.

CoreyG

Apr 25, 2013

I was very happy with the service I recieved from Mr. Mike Young, Assistant Service Manager. I have a 2007 Cadillac Cts-V Series, a very expensive luxory sports sedan, and I had been haveing an intermittent no-start issue. It happend once, and then was fine for about a month until it happend again 3 times in a matter of 2 days. However, each time I was able to push the car and get it rolling and then pop the clutch to get it to start. However, when I brought the car in for service two different times thet could not replicate the problem in order to replace the starter (which I was pretty sure was the problem being that the battery was fine and it started right up every time from being push started. Also there was still power to all the accessories when it wouldnt start) and this was a HUGE issue for me because my Bumper-to-Bumper Warranty was due to be up in less than a month! So Mike was nice enough to run some tests on the car and he determined that their must have been a dead spot in the starter so they replaced the starter for me! I was very happy with the service I recieved. The car definately feels like it starts up a lot stronger now. I am also having an issue with a grinding that occurs sometimes when shifting into third gear that has yet to be resolved though. However, Mike is working the issue and he has communicted the situation to me properly. He explained that before they could start replacing parts within the transmission they had to change the fluid and also put a friction multiplier additive in with the fluid to see if thae helped, especially because they said that my trans fluid looked very worn and dirty, which is a bit concerning. Luckily, I am still covered for another year on the powertrain warranty, so I will be bringing my car back in in the near future to have this issue further looked at. But overall, I was very pleased and I would like to give a very big thank you to Mike Young! I thihk he deserves a promotion, make him the Service Manager already!!

ITV

Apr 17, 2013

Ed Porsch made the process easy, painless, and pressure-free. He is a great guy, and an honest car salesman (yes, they exist).

Dan

Apr 17, 2013

We now bought our last two cars from Bel Air Mile One Mazda. Both buying experiences were great. Ken and other their great to work with, We think we got great cars at very fair price. We will definitely be back next time looking for car.

Sharon McK

Apr 9, 2013

Heritage = AWESOME!!!!! I went to the Bel Air dealership because I have always wanted an Escalade. The Owings Mills store was willing to do everything for me & have the Escalade brought there. But what if it wasn't the one. After the wonderful experience I have had with the OM store for 9.5 years, I hoped that the Bel Air store was just as wonderful & they are. Everyone is helpful, courteous, professional, friendly & looking out for YOU!! I love My Lade!!

Sharon from Sparks

Apr 9, 2013

AWESOME!!! The Heritage dealerships in Bel Air & Owings Mills are the best. Everyone is helpful, friendly, professional, courteous & considerate. They treat you like family. I love my Escalade & I love Heritage.

Robbie671967

Apr 9, 2013

Had the heat fixed in my car...the actuators under the dash had failed causing the heat/ac doors in the ducting under the dash to not work correctly. The repairs are holding and the heating/ac system is working fine. I did notice some scuff marks from shoes on the trim around the bottom of the drivers door. Was a little surprised they didn't clean those off. Otherwise was pleased with the service there..

sharon a.

Apr 8, 2013

very good with purchase of car. the service department is always very helpful to you, very nice facilitys to wait in, and all the people are very helpful. glad i bought my car from heritage even though i live so far away. the best dealer i have ever dealt with.

Angel

Apr 8, 2013

I have never purchases a vehicle from this dealership but I now own my second Cadillac. I have been a customer for 15 years for service work on my vehicles. I live about 25 miles from this dealership and started taking my vehicle when I worked in the area. I no longer work in the area but continue to use this dealership due to there exceptional customer service. As a women I feel that I am treated fair and have always been happy. I have always felt that I was getting honest service. I will continue to use this service center.

Dorothy Cole

Apr 8, 2013

I enjoy visiting this dealership they are kind and very special. I usally deal with Will Wells , I have bought my last three vehicles with him, he just makes you feel like family. He takes his time and is always polite and makes you feel important. I will buy my next vehicle there too.

Jennylee

Apr 8, 2013

I recently took my new Mazda 3 that I purchased at Heritage in for its first service and am still happy with the choice I made to purchase a car from Heritage. They have very friendly and curteous staff who are always there to answer your questions and concerns. Heritage Mazda remains the best delearship I have ever dealt with in my 10+ years of driving.

Robert Dunsmore

Apr 7, 2013

We have purchased more than 1,2 and 3 vehicles from Wil Wells. He is the family man at Heritage of Belair. A GREAT to purchase any kind of vehicle from. Now I have just brought a 2010 Mazda 3 from Wil Wells you can't find a better person to buy a car from. They also have a awesome financing department Ms. Stephanie was the bomb in that department it was like 1,2, and 3 done.

Loretta, Caddie SRX owner

Apr 6, 2013

I love this dealership! Buying the vehicle was just the beginning of a great relationship. The sales staff is focused on the buyer's satisfaction and make buying a vehicle easy. I have been using the Service department for ALL maintenance and repairs (of which there are extremely few) for over 3 years and it is the best service group I have ever dealt with in 45+ years of driving. Brian and Mike are outstanding. I know what is being done, I am consulted if the service group finds something and I am given more than sufficient information to determine if I need to get the repair done now or can wait. I've even called them from the road and they are ALWAYS ready to help and get me into the shop as soon as possible. I just want to THANK Heritage for having such a great team in sales and service that is focused on customer service. THANK YOU!!!

Marta and Tony

Apr 6, 2013

We bought Mazda 6 sky Activ last weekend and the dealer was Will Wells, he is the nicest seller that we ever met, we had a great time with him and very satisfied with our new car. Will and Stephanie assised us in all the process of purchasing.

JoePK

Apr 6, 2013

I have a 2004 cadillac that I inhereted. I have had it it to Heritage twice for service: once to replace a head lamp bulb, and the other to replace the windshield washer pump. They did an accepable job; however, the service is pricey. I think I could have gotten the same quality of service at an independent garage at a considerable lower price.

Katherine Nicholas

Apr 6, 2013

I purchased my first cadillac from another dealer and was not happy with the service and decided not to go back when l visited Heritage and purchased my 2012 CTS. I was just in for second service appointment and I am very pleased .

Theresa B

Apr 6, 2013

I have been very happy with my experience at Heritage Cadillac.

WTC-FAMU92

Apr 6, 2013

I really enjoy the treatment and service I receive whenever I go to Bel Air Cadillac. I live in Northern Virginia and drive all the way to Bel Air for their quality service.

Grace

Apr 6, 2013

Was very pleased that Heritage Mazda in Bel Air could accommodate a last minute oil change and tire rotation at the end of the day. Even changed my wiper blades. And all within 35 minutes. Never a hassle with them. Complete staff is always smiling and wanting to make your visit comfortable. Even my sales person, Ken, remembered me as though I was part of the family. I will never deal with any other dealership ever again. Do yourself a big favor and consider them when looking for a new car or service.

MVClarks

Apr 5, 2013

Heritage have excellent customer service. We brought our first Cadillac from them and a few years later our second. The service department also have good service. We live in Odenton and could easily go to other dealerships for service but we prefer to go to Bel Air. Would recommend this dealership to friends and family.

KR

Apr 4, 2013

This is an update to a previous favorable posting. The post sale service has not been what I expected from such a highly rated dealership. I really researched the internet for a vehicle and dealership. If a dealership had poor reviews but a great price on a vehicle, I didn't entertain it. Heritage of Bel Air had glowing reviews across the board which is why I chose to drive over an hour to purchase a 2008 Denali from there. Well, about 3 weeks after the initial purchase, the check engine light pops on. I call the service department and of course they say bring it on in. The next day it goes out. I call them back and explain what happened. They offered to still see the vehicle but stated that the "fault codes" may not have been stored so I run the risk of a wasted trip. I tell them if it pops back on, I'll drive up and bring it in. I don't mind driving, but I didn't want to drive that far and waste the trip. Well, about 2 weeks later it pops back on. I drive up to the dealership, but by the time I get there, it goes back out. They check it out and tell me the fault code (P0174/P1174) was vague and that the light will probably come back on in a few weeks and maybe then they can get a better read. Prior to this visit, I change over to premium gas thinking it would help and do notice better performance. Even though I was told that regular gas was fine I didn't really think too much of it and considered that maybe the previous owner only put premium in and that the regular caused the engine light to come on. Anyway, a few days later the light comes back on and this time I drive immediately up to the dealership. Its the same fault code, but they consult their "GM Technical Guru" and he states that its 1 of 2 possibilities. 1 is a leak near the exhaust manifold or 2 it requires a fuel injection cleaning. The gasket for the exhaust manifold is covered by the existing warranty, but I am told that the fuel injection cleaning is considered maintenance and that the cost ($200) falls on me. At this time, I hadn't even made my first payment on the vehicle. When the vehicle was sold to me, I was given a "Free service coupon" for my first maintenance visit and was told that any thing I find wrong with the vehicle between the purchase date and my first visit would be covered. I ask them can I use my coupon and I'm told that the coupon only covers oil changes. For me this is unacceptable. They go ahead and fix the item covered by the warranty but I refused the fuel injection cleaning since I would have had to pay for it. While I am not as angry as I should be, I am very disappointed in my post sale treatment. According to the ratings, It seems that if you purchase a new vehicle from them you may receive better service. Unfortunately, I purchased a used vehicle. You may want to verify that all required/recommended maintenance is done prior to completing your purchase. While I did initially recommend buying a vehicle from them, I can no longer stand behind that recommendation given my disappointment in the post sale service. It is my opinion that the post sale service is what keeps customers coming back.

K & S D.

Apr 4, 2013

We were drawn to Heritage by the fair pricing on a used Cadillac. Heritage is over an hour form our home. After contacting Kurt, via phone, he helped us understand the condition of the car to validate that a trip to Heritage was needed. Everything he said about the car was true. Over the next several weeks he continued to work with us to get the car with everything that we wanted. We are very happy with our new purchase, and we want to thank Kurt for his help in making sure we got the car we wanted.

Proud Mazda Owner

Mar 28, 2013

I purchased a new 2013 Mazda3 Hatchback from Wil Wells a few weeks ago. He was fantastic to deal with. I also had interactions with John and Richard, who were also great. I came prepared with my own financing and a trade in. They were able to beat my already low rate. Wil treats you like family. John made an impression on my 7 year old by speaking and interacting with her directly. Richard made the financing painless. I have nothing but good things to say about my experience! The facility was clean and other buyers around me were visibly enjoying their experience as well.

Rou

Mar 27, 2013

Although this was my first time buying a car from a dealership, it wasn't my parents' first time; my parents have dealt with a lot of different dealerships and they've never been so satisfied with the customer service they've received. They're a Cadillac dealer but I bought a second hand Nissan from them. Sales rep Fred Leavitt made us feel very comfortable; we could tell that he wasn't selling us the car just to sell it and get it over with, he spent time explaining and answering all our questions. Manager Bob and financial rep Doug also made our experience there very enjoyable as well, again answering any and all questions. The entire staff were very professional, when we walked in, a random manager just introduced himself (although I don't remember his name) and shook our hands. We went to Heritage Bel Air from Owings Mills (so that's quite a drive). My dad has said it multiple times that the next car he wants to purchase he is definitely going to Heritage Cadillac Bel Air without a doubt.

JeffB

Mar 23, 2013

First let me start with the good: Ed Porsch was great. One of the best salesmen I've dealt with. I didn't feel pressured and felt he made this one of my best buying experiences until...... (Go to the bad) The service department was great to deal with and immediately jumped in to fix an issue I had the day after I picked up my vehicle. Now the bad: The finance department was horrible... Definitely remember the saying "buyer beware". This was a very rushed experience with fast talking. I had been at the dealership for many hours so I was eager to move on. They really hurt the entire buying experience. He threw so much paper in front of me at one time he took advantage and slipped in extra charges that were not explained to me nor was I even told I was being charged. After leaving the dealership I remembered something he said. He talked pretty quick, I'm sure so you wouldn't catch it. He said "I was able to buy down your APR because the vehicle has etching. It sounded weird. What does etching have to do with APR? I reviewed my contract when I got home and found that I was charged $200 for vehicle etching and $650 for gap. I would not have accepted either of these. I should have known better, I've purchased a lot of cars. Kudos to him for being the fist dealer to get one over on me. Finance alone will make me think twice about returning and if I do I will be sure to read every number on every sheet of paper they pass in front of me.

by John from Olean

Mar 19, 2013

I have bought two vehicles from Heritage in just over one year. My first sales person was Brent and he was great. The second time I had Larry Eaton. He was very helpful and made our buying experience pleasant. If I was to buy another vehicle I would definently look at Heritage first.They have quality cars and give you a great trade value.

Davidb2

Mar 18, 2013

This is my 5th vehicle purchased from Heritage Mazda and Will Wells. As always the buying experience was flawless and all promises were met or exceeded! Price is NEVER an ISSUE. The LAST trade in value was exceptionally fair.

Brian

Mar 13, 2013

I ended up working with Larry Eaton and I would highly recommend him to anyone. Larry was very extremely courteous, knowledgeable, patient, and was not pushy in any way. He, John Lahm and their colleagues made the buying process a breeze and all the appropriate steps were taken to ensure a smooth transaction.

Baseball Guy

Mar 11, 2013

I have bought many cars from many dealers. Heritage has been my deadler of choice for my last 4 cars. 1 Used and 3 new. They are great.

John

Mar 4, 2013

I purchased a 2005 Durango from this dealership, salesperson was William Libertini. While on the lot i noticed stains covering the hood- William assured me that the stains were just dried water spots and he would have them buffed out. While I was turning in my rental car William advised me he had the stains "Cleaned up"- At this point it was not dark so i took Williams word that "he was being honest" and the stains were out. I woke the next morning stains were still there, I purchased the best wax / cleaner they has and worked on the stains for an hour with NO positive response. I went to a body shop and the shop manager said the hood was already "spun" and the hood needed paint. Since then I have has the truck in the shop for engine knocking and today I will drop the vehicle off to have the front end diagnosed. I did my homework buying this vehicle, I would have not purchased this vehicle knowing that it needed $800 worth of new paint. I would not buy a used car from this lot if you have a choice.

LMAP

Mar 1, 2013

Second purchase from this dealership. No hassles, great experience

Kippy Drewry

Feb 24, 2013

I have bought a lot of cars and trucks from a lot of different dealerships across the USA, I must admit, Larry Eaton is one of the best salesman I have known. It was a pleasure to work with him on the Valentines Day purchase of the Red Cadillac SRX for my wife. It was the best car buying experience I have had, a job well done.

Sandra Capezio

Feb 16, 2013

Very happy with the whole car buying experience !! Will definitely recommend this dealership to my friends.

Greg Washington

Feb 11, 2013

WOW!!!! I have been shopping around for an SUV for several months. My credit isn't very good and I had tried other dealerships who promised that they could get me in my dream vehicle but after they ran my credit I never heard from them again. I was in a very bad situation due to me fighting a custody battle., so having a reliable vehicle was very important for me. When I submitted my application to Heritage of Bel Air I got a call right away from the salesman William Libertini who told me that he would work really hard for me to get me in a vehicle. Of course I was skeptical about it all. I just knew that I wasn't going to get a call back, however William called back and told me that he got me an approval for an SUV, but still I was skeptical about it all. Like I would come in and they would put me in the cheapest car for a big monthly payment. That wasn't the case. William and Stephanie( Finance Manager) worked their but off for me. I was being very choosie and William didn't hesitate to continue to help me. They got me a 2006 Grand Cherokee and I was very very pleased. It was just the vehicle I wanted. I would recommend that you leave places like road loans alone. They are a rip off. Heritage of Bel Air is where you would want to be. I will continue to do business with them in the future for they are a real class act. So, what are tyou waiting for get going and tell them Greg sent you. :) God Bless all of them at Heritage of Bel Air.

Caddy owner

Feb 10, 2013

Larry Eaton was very helpful and incredibly accomodating. I would recommend him to anyone looking for a car. I bought a used cadillac and am very happy with my purchase. Thanks again Larry.

Palmer Kane

Feb 9, 2013

Greatest Car buying experience I have ever had. Will be back for my next purchase.

KR

Feb 7, 2013

Bought a 2008 Yukon XL Denali. Worked out the deal with Kurt. Things got a little rocky during the negotiations when the manager stepped in and we were sent packing. The next day Kurt called us up and offered us a good deal, but sweetened it by promising to deliver the truck down to us. I never had that happen before so I was somewhat impressed. Very satisfied with the vehicle. Aside from the manager part, the purchasing process was pretty straightforward. There are some minor blemishes, but I know Kurt will take care of them for us at our first service visit. Very happy with his support. He worked really hard to get this deal done. Go see him for friendly, knowledgeable service.

Mr. Edwin Zajdel

Feb 6, 2013

The sales staff was very knowledgable with the products and very easy to negoiate the deal with. He was very good with explaining the options and the details of the Cadillac that I purchased. Finding the financing was done very quickly and without hassle. Everyone was very helpful to answer any questions that I had and the car was extremely clean when it was delivered to me. I purchased my last Cadillac from Heritage and the service department was very good to deal with.

DMC

Feb 5, 2013

I was looking for my specific car online and finally found one at Heritage Cadillac. I was pretty nervous about buying a car without actually looking at it in person. Thanks to Ed Porsch he provided me with all the deatils/pictures until was completley satisfied. Still was unsure about having to drive four hours to pick it up only to find out that Ed was more than willing to drive it to me. ThOnce he told me that I was sold with the car and Heritage Cadillac. Thanks again Ed for all that you have done. Great delearship and an even better salesman in Ed Porsch. Thanks again!

Bill Mc

Feb 1, 2013

I was, again, very pleased with my experience of buying a car from Larry Eaton at Heritage. I have been dealing with Larry for a few years and have purchased several vehicles. Each and every time I have been treated with the utmost courtesy. Larry is friendly, knowledgeable and works hard to get you what you are comfortable with. I have referred many family members and friends to Larry and he has lived up to my best recommendation every time. I will definitely keep using and referring people to Larry and to Heritage. Thanks again!!

Macyboston, MD

Feb 1, 2013

I had previously purchased a vehicle from this dealership and went back to purchase another. I am extremely happy with the car and the level of service.

Donnele

Jan 28, 2013

I was very pleased with the quality service the dealership showed me my salesmen was Larry Eaton he made me feel at home and was very informative about the cadillac escalade I had purchase this was my first time dealing with this dealership I will definetly be back

Jmel

Jan 26, 2013

I travelled from NC to buy a car I had seen on the internet from Heritage Mazda. When I arrived, I was given ample time to check out the car on my own, and then simply signed a document so I could go for a quick test drive with my GF. When I returned, I negotiated a bit, and then had paperwork signed within 20 minutes. I was already bringing a check, so this made things go very quickly. Low pressure sales, and decent prices. I'd recommend to others. I thought that a review was going to get me a chance to win a $100 visa reward card from cars.com, but there was no place to enter the promo code. I still felt like writing this review, regardless.

Dann Price

Jan 24, 2013

My wife and I had a great experience thanks to Larry Eaton at the Bel Air Heritage Cadillac. Larry is a straight shooter, extremely informative, easy to talk to, and most importantly trustworthy. We have never purchased a used car and were unsure if we wanted to but we found a few cars that were priced great to choose from. We made our purchase and all the paperwork and pricing was very simplified. Larry went above and beyond to make us comfortable and make sure all our questions and concerns were taken care of. We highly recommend this dealership and suggest you ask for Larry. Thank you Heritage!

nicole

Jan 21, 2013

I had a wonderful experience buying a car from Heritage of Bel Air. Fred Leavitt was my salesperson and he was one of the most generous salesperson you could ever work with purchasing a vehicle. He made me feel like buying a car was super easy, and it was thanks to Fred Leavitt. Great team at Heritage of Bel Air. My visit at Heritage was very comfortable .Keep up the great work guys.

brookann2776

Jan 17, 2013

Outstanding customer service by Ed Porsch in sales and Stephanie in Finance! They made me feel at home and make the buying experience extremely comfortable. They worked with me days before purchasing, answered all of my questions and were very supportive of any concerns I had. It was a stress free experience that is greatly appreciated. Exceeding any expectations I had and with that I will definitely get the word out about Heritage Cadillac of Bel Air. Thank you guys!

<3 My Car

Jan 15, 2013

This was the first car I have ever bought on my own. My saleperson, Carolyn, made the experience beyond easy for someone who didn't know any of the ropes. There was no wheeling and dealing- the stickered price was the lowest I had seen for the car I bought (I drove from out-of-state for a used 2012 Camaro Convertible). Even though they're a Mazda dealer, they answered all of my questions about the car openly and honestly. I called ahead to let them know I was coming from a distance and Carolyn made sure that she was available and the car was ready for a test drive when I arrived. If you're looking for a dealership that will give you the best deal without hassling or overwhelming you, I would highly recommend Mazda of Bel Air- it was worth the drive!

John beluchi

Jan 15, 2013

Please follow the list for a smooth transcation:1. Negociate the vehicle bottom price, fees, tax and extras (GAP insurance etc) and get in writing before you make a comittment.2. Don't change the vehicle at the last minute, if you have to change vehicle and start from step 1 again.3. Go early, don't finish late and if it is getting late postpone your purchase to the next day.4. If the dealer offers you the best deal in the country please don't fall for it, they will make more from other things like finance rate, dealer fee and DMV fees or they may even come up with a new fee.5. Please focus on the four square work sheet, they try to feed your meal from the back of the head, instead you work your own numbers on a plain paper and not on their four square sheet. 6. Don't go with your entire family before the deal is finalised. 7. They will show all the customer satisfaction rating awards on the wall, please don't fall for it, after the deal you would know how they got that.8. These dealers are not bad and please don't give them a chance to be bad. Do your homework, don't fall in love with the vehicle or the smooth talking sales people before your purchase is up to your satisfaction.9. Verify your final paper work and make sure to go line by line and if you have any questions, please do it before you sign the papers. Go to the finance department by yourself, don't take any one else or they praise your company to coverup the hidden charges.10. I have been to many dealers, who are worst than the corrupt hedge fund managers. Belair Mazda is a far better place than the other dealers out there. Go with confidence follow the rules and you will be a satisfied customer.

Kelvin Smith

Jan 11, 2013

I had a very enjoyable experience at Heritage Cadillac.my salesperson,Larry Eaton, was knowledgeable,friendly,and professional.I highly recommend this dealership and this salesperson.

ashleyhtz

Jan 10, 2013

This was the best buying experience I have ever had!!! My salesman KURT KURCEBA was friendly and knowledgeable. I live in Pennsylvania and dealt with Kurt mainly on the phone, till I had a chance to get to the dealership. He was there through every step of the process from sending me pictures of the car to discussing all the options that were available to me over the phone . He even came in on his day off to take me for a test drive! He made my buying experience exciting and fun. I felt no pressure when dealing with Kurt he laid out my options and allowed me to choose what I felt was best. More salesman should be like Kurt!! I give this dealership an A+!!! From the moment I walked in the door I was greeted with smiles and friendly people. Richard in the finance department was also a pleasure to work with. Heritage Mazda keep up the good work!!!

Lou Bell

Jan 7, 2013

This was by far the best car buying experience that I've ever had. Ed Porsch and John Holiday are 2 top notch guys & went above & beyond to make me happy. They did things that they didn't have to. My Mazda 6 is sweet. Buy here. You'll be very happy. Call Ed Porsch.

itenc

Jan 4, 2013

just purchased a new Mazda CX5. the sales person was excellent and i enjoyed buying my new Mazda from Heritage in Bel Air.

gjkrupka

Dec 31, 2012

Kurt Kurceba sold me a Mazda 3 Certified Used Grand Touring, and I couldnt be happier with my car. I highly recommend Kurt when considering the purchase of a car.

Robert Edelstein

Dec 30, 2012

I have just purchased my second Mazda in the last month from Heritage Mazda. The salesman, Larry Eaton is very attentive and makes sure the deal is done without any hassle or excuses. Bobby also does a superb job at explaining all the features of the vehicle and answers all of your questions.I would recommend any Heritage store for your vehicle needs.

Needy car person

Dec 29, 2012

I haven't bought a car for myself in many many years. I truely enjoyed the experience I had at Heritage. William Libertini and Richard Blaine were very knowledgable, friendly and so helpful with the purchase of my car. I love my car. Thanks to Heritage for a very enjoyable car buying experience. I would definately recomend Heritage to others.

Donna Bond

Dec 27, 2012

My experience at Bel Air Mazda was one of my best car buying experiences. The entire staff treated me so well. They answered all of my questions and helped me in my decision. Wil Wells, the assistant sales manager, made me feel like family. I noticed that people came in to the dealership just to say "Hi" to him. He seems to have left a lasting impression on everyone he meets, including me. The Sales Manager, James made sure that I got the best deal possible. I met so many wonderful people the day that I bought my 2012 Mazda Skyactive 3.

Sharon, Sparks

Dec 23, 2012

Dan Boland spoke with me on the phone, found the SUV I wanted, had it brought to the dealership. I went the next day to see it & purchased the Escalade. It was easy, everyone was friendly, professional, courteous & extremely helpful.Dan introduced me to the service managers, so that when necessary, I knew who to contact.

Happy CTS owners Barbie and Ken

Dec 21, 2012

We just purchased our third CTS. We were very happy with the first one but very dissatisfied with the second one since it lacked basic luxury features. Ron Klontzman found us through my researching on the internet. He found us a car with the features we wanted and with less than 6000miles. He was diligent in working with us over the phone answering all our uestions and concerns before we took the long drive to Bel Air. Once there, everyone was very professional and very pleasant to deal with. Doug found us financing equal to our credit union's so we were able to do everything in one stop. Fred Leavitt gave us the clearest and most complete explanation of the car that we have ever received in any of our car purchases over the years. He even set up On Star, Bluetooth and the garage door openes for us. Great experience. We are once again happy CTS owners

Charles Green

Dec 20, 2012

STEPHANIE THORNTON & ED PORSCH ARE PART OF WHY HERITAGE MILE ONE AUTO DEALERSHIP IN BEL AIR MARYLAND IS THE BEST DEALERSHIP IN THE WORLD, THEY TREATED ME LIKE ANGELS FROM HEAVEN AND WITHOUT A DOUBT THIS WAS THE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY LIFE THUS FAR, I SAY THUS FAR BECAUSE MY NEXT VEHICLE WILL ALSO BE PURCHASED IN BEL AIR AT THIS SAME DEALERSHIP BECAUSE OF THE WAY ED PORSCH AND STEPHANIE THORNTON TREATED ME AND MY MOM THANK YOU AGAIN FOR YOUR EXCELLENT SERVICE!

Jeannette Green

Dec 20, 2012

This dealership is the best dealership, the employees come from heaven, they treat you like kings & queens throughout the entire process of buying a car and both Stephanie Thornton & Ed Porsch should both be recognized for OUTSTANDING customer service, we love you guys and thanks for a great 2008 Chrysler PT Cruiser, we love the service, we love the dealership and the car in that order, thanx again, please continue to make people feel priceless and sell great cars, we need more dealerships like you, if anyone else claims to be number, they're not be genuine because HERITAGE MILE ONE AUTO DEALERSHIP IN BEL AIR MARYLAND IS NUMBER ONE!!!!!!!!!!!!!!!

O'Neal

Dec 19, 2012

Larry is a great salesman with a great heart. I appreciate the time he spent with us making this purchase as easy as possible. Ms. Stephanie is a remarkable lady. Thank you for doing everything possible to make sure that we were able to make the purchase happen! You are wonderful!!!

n/aaaaa

Dec 18, 2012

Great buying experience. Friendly helpful & patient salesman. Very nice facility. All employees- great attitudes and professional knowledge. Highly recommend this dealership for used or new autos.

from abroad

Dec 16, 2012

We needed a bigger, safer and more reliable car. After some not really satisfying experiences with stereotypical dealerships we followed a friends recommendation to Heritage Cadillac in Bel Air. Here we found what we were looking for: a dealership nearby (practical in case of warranty claims), a salesperson, who had not "$$$" in his eyes when we came in and did not push to make the deal, no bad surprises with thousands of dollars difference between sticker and final price, and -oh yes, of course- a suitable car. So, no complaints from us.

none1

Dec 15, 2012

Larry Eaton was on his way home for the evening when I showed up 2 days early. He rearranged his plans and sold me a Cadillac Escalade EXT. I got a great deal on it thanks to Larry and Doug. Doug put forth the extra effort and found me a better finance rate at half the original expected percentage. They all delivered the "WOW" moment. Thank you Heritage.

Timothy Krebs

Dec 8, 2012

No pressure sales, great staff, got a great deal within our budget. We will definitely recommend this dealership!!

Mazda Greg

Dec 5, 2012

Bought our second CX-5 (my 5th Mazda) over the weekend. No BS, no games, just friendly, sincere people who treat you well and are really sincere. I love Heritage. Wil Wells was my salesman. It was so relaxed. He is awesome!

Satisfied Customer

Dec 5, 2012

This is the first time that I have purchased a Mazda. My last two vehicles were a Mini Cooper and a Mercedes so I was concerned that the vehicle and the service would not compare. I was pleasantly surprised. Not only am I delightful with the Miata but my salesman, Ken Arment, was outstanding in every way. I purchased the vehicle online. I had been negotiating with many dealers but Ken gave me the best price, was honest in all of our communications, and even drove the car all the way to Virginia Beach free of charge. He spent hours explaining everything in detail and delivered all that he had promised. My next car purchase will also be through him. It has been a long time since I have found an honest salesperson! I highly recommend Ken for his integrity and pleasant disposition.

Happy Campers

Dec 3, 2012

My husband and I just purchased his FIRST ever new car and my first one in 33 years. We were very impressed with Mr Will Wells. We stopped at the dealership on a Sunday when they were closed and were just browsing on the lot and Mr Wells came outside to see if we needed any help. He was inside working on a Sunday! After shopping at 4 other places we went back to Heritage Mazda BelAir and purchased a 2013 Mazda CX-5 from Mr Wells. Everyone there was polite, friendly and curteous. They all treated you like friends. Very satisfied!

MAZDAMAN

Nov 30, 2012

I PURCHASED A NEW MAZDA 2 FROM HERITAGE MAZDA AND COULD NOT BE HAPPIER. BOBBY THE SALES WOMAN TOOK TIME TO SHOW ME HOW EVERYTHING WORKS ON THE VEHICLE. BUY YOUR NEXT VEHICLE FROM HERITAGE

ClayKat

Nov 30, 2012

I recently purchased a car from Cadillac Bel Air and I really couldn't be happier. My salesman, Larry Eaton, was refreshingly honest and expertly informed about the 2011 DTS I ended up buying. He never made me feel pressured, he took his time with me, and answered all of my questions with enthusiasm. I could tell he cared about my concerns and wanted to make sure I was comfortable with the deal. I will and have told everyone about Larry. In my opinion, he is the only salesman I've dealt with that defies the stereotpyical "car salesman". Thank You Mr. Eaton-you're the best.

plw08

Nov 29, 2012

I cannot express the appreciation toward Kurt, Stephanie, and Jacqueline throughout the process. The search started via the website, which was user friendly and contained every bit of information I needed. Phone calls were returned and the online email was responded to within the evening. I found myself with a loaner car that broke down en-route to the dealer. A call to Kurt resulted in being picked up at the local Walgreen and taken to the showroom. I was either driving home in a new car or someone from the dealer would have taken me home. Well, I drove home in a great car, was supported through the qualifying process, and cannot imagine going anywhere else. You have to experience the service first hand - nothing like it from my experience of buying cars. Tell Kurt and Stephanie that Penny sent you.

Andrew Hundley

Nov 29, 2012

I bought a car from Kurt K. He was patient as I took awhile to make my decision and came back multiple times during the car buying process. I was very impressed with how much Heritage worked with me to ensure I got the best deal possible. I will definitely consider buying my next car from Heritage Cadillac of Bel Air first, because of my experience with Kurt's customer service.

Lisa Loves her CX9

Nov 29, 2012

We recently added the CX9 to our family, our 3rd owned Mazda. Why Mazda? Because our salesman, Ken Arment is the best, non-pushy, very attentive, and caring! He has sold us 2 of our 3 Mazdas we've owned (2 we currently own!). Also because of the awesome service team including Rick and Will who take extra care with us. I trust them completely.

Joe Ambrose

Nov 29, 2012

Everything was fast and easy. Everyone there was very willing to help, Thanks Alot!!!!!

Jeff & Mechelle

Nov 29, 2012

I recently purchased a vehicle from Heritage and was very pleased with my buying experience. Kurt was my salesman and did a great job of finding the perfect vehicle for me and my family. Stephanie handled all of the financing and was able to make some interest rate miracles happen for me. I'll definitely be a loyal Heritage customer from here on out!

Sarge

Nov 28, 2012

I just purchase a new Cadillac CTS Coupe from Heritage Cadillac of Bel Air. The new car salesman (Larry Eaton) was very professional and made every aspect of the purchase very positive. The entire staff at the Dealership was excellent and made every effort to make me totally comfortable and happy. I would strongly recommend my salesman and the dealership to anyone looking for a future purchase.

Darthvader583

Nov 28, 2012

I'm taking the time to write this review for both Ken Arment and John Holliday. I didn't end up purchasing a vehicle from their location but both of them went well out of their way to offer me excellent customer service. Ken even offered to deliver my vehicle to a location of my choosing..wow talk about going the extra mile. Basically what I am saying is that if you choose to purchase a new vehicle from either of them, I have the utmost believe that they will treat you right. The fact that I am writing this review goes to show you how impressed I was with both of them.

Alicia

Nov 27, 2012

Thanks to Kurt, John and the entire staff that helped make my first car purchase the best experience. They all made me feel very relaxed and assured me that there was nothing to fear about the process and they were with me every step of the way. Thank you all.

RyanAPG

Nov 26, 2012

I did a lot of research before I went in, so I was well prepared for the vehicle I was looking to own. Kurt was prompt on his service and helped us through. It took far to long to get out the door but overall it was an excellent experience. Everyone was very helpfull.

Mobile Mediator

Nov 26, 2012

Kurt Kurceba did a great job. The paperwork took far longer than expected and Kurt went far beyond normal salesman's responsibilities to enhance our buying experience.

Boss Hicks

Nov 24, 2012

The salesman that took care of me at Heritage Cadillac was Kurt. He did a great job at finding me the perfect vehicle for my family and I. He was full of energy and worked hard to ensure I saw a wide range of vehicles and was able to drive as many as I needed to.Stephanie also did wonders to ensure I got the best financing rate possible. I am extremely pleased with the price I paid and the payment I will have.Altogether, the Heritage Cadillac team does an outstanding job of making you feel like you are the most important person on the lot! I will be a loyal customer from here on out.

Ravens Fan

Nov 24, 2012

Best dealership around. I have purchased many cars from Ken Arment he is a very honest, non pushy salesman I have ever had the pleasure of doing business with. In April of this year I purchased a 2013 Mazda 3 Hatchback this was the firt year Mazda came out with their Skyactiv models. I was getting up to 41 MPG in this car and just LOVED everything about it. In Sept this year I was T boned in this car and she did what she was surpose to do (saved my life). So I called Ken to let him know what happened and that I need a new car. I meet him the next day and he spent the time with me to find a new car. I decided that I would like to sit up higher and wanted a few more bells and whisles that the Mazda 3 didnt offer so I purchased a new CX-5. The only thing I wasnt sure about was the back up camera that was in the CX-5 but after driving it for a couple of weeks I have now realized I cant live without it. I would like to thank Ken Arment, John Holiday, James Uthermohle and Richard Blain for going the extra mile to get me what I wanted. I am a customer for life.

Judi and Joe

Nov 22, 2012

We bought a used 2011 Impala from Larry and it wa the best car buying experience we have ever had, no pressure. We did not agree on the original price and were able to work with Larry to get the price we wanted. Stephanie was very helpful with all the paperwork and Lisa B. helped by sending us to Larry. We are customers for life now. Car is great and has auto start for those cold mornings. Thanks, Judi and Joe Robilotta

Judi Robilotta

Nov 22, 2012

This was the best car buying experience we have every had. Larry Eaton is a very professional salesman and helpful. He sold us a car that was perfect for us and at a price that we were comfortable with. Stephanie was very helpful with all the paperwork and the DMV items. Thanks, Lisa B. for getting us in touch with Larry. Overall experience was GREAT. Heritage is now our dealership for life, will not look any further, next time we need a car. Thanks, Guys. Judi and Joe Robilotta

John Cook

Nov 19, 2012

I arrived at the Bel Air dealership and was met by the Business Manager Doug Mrockowski who immediately introduced himself and arranged for my wife and I to meet with Fred Leavitt. Fred inquired about the type of veh. we were interested in and very patiently explained what was available. We located a 2012 SRX and Fred gave a very detailed review of the options yet his presentation was very pleasant. Fred's demeanor and knowledge of the product line was impressive and a major reason we decided to purchase the vehicle. Fred guided us through the process and arranged for a follow up visit to go over any lingering questions about the vehicle's options. I have purchased other luxury type vehicles in the past but never a Cadillac. We had already decided upon another type of veh but the quality of customer service provided by the Bel Air Heritage prompted us to purchase the SRX. I look forward to continuing the relationship with Heritage of Bel Air.

Jeff H

Nov 18, 2012

I recently purchased a used Chrysler vehicle from Heritage and it was the best car-buying experience I have ever had. The Heritage team, in particular Kurt, Stephanie and Bill, were outstanding! Kurt found me a great vehicle, and Stephanie and Bill worked out some unbelievably good financing for me. If it were not for their experience and assertiveness with the financing aspect I would not have been able to purchase such a nice vehicle for my family. I could not be happier with the Heritage team and my experience with them. I will be a loyal customer for life.

Andrew Hundley

Nov 17, 2012

My salesperson was Kurt Kurceba. He was very patient while I was making my decision and showed me multiple vehicles. I bought my first car from Heritage through Kurt and chose to go with Heritage instead of CarMax because of the customer service. My experience at Heritage made my first vehicle purchase enjoyable, I would definitely go back there to buy my next car!

Moms new caddie

Nov 15, 2012

This was our second Cadillac bought from Heritage. Had an idea of want we wanted and our salesman, Fred Leavitt, took his time, showed us all the SRX's on the lot and explained all of their differences. Fred stayed late with us so we could take the car home that night. Fred has since been helpful with additional needs since the car was purchased. Overall was a great experience (both times!).

Zeppelin fan

Nov 14, 2012

Salesman was personable and patient. Not pushy at all. Knew the cars well and gave us all the information we asked for in order to make the decision. Well stocked dealer for our model. Manager made us feel welcome, too.

MJ Marsh

Nov 13, 2012

I have purchased three cadilacs from Heritage and I have found the experience to be very rewarding. My wife and I recently purchased a CTS from Fred Leavitt. It was by far the best experience yet. He made it easy to make up our mind to buy again. He knew everything about the product and buying process. I will purchase my fourth cadilac when I am ready from Heritage. GREAT JOB FRED. Thanks Mel & Renee Marsh

mknight150

Nov 11, 2012

The salesman, William Libertini, made the process as painless as possible. Will is very knowledgable. The finance department worked with me to get as low a monthly payment as possible.I got the deal that I needed from these folks.

chief

Nov 10, 2012

Fred was great answered all my questiouns and guided me through yhe vehicle set up ie onstar etc

Steeler Fan

Nov 9, 2012

My husband and I had an exceptional buying experience. We found the car we were interested in on the internet, and flew from Pittsburgh to Philadelphia, where we were met by Kurt Kurceba. He drove almost an hour to pick us up at the airport. Kurt made our purchase go smoothly, and Doug Mrockowski had our financing ready. He also got us a great interest rate. Kurt followed up with a phone call to see if we had any questions or needs concerning our purchase. We found them to be a thorough and professional team. We are completely satisfied.

Mike W.

Nov 8, 2012

great service from Ken, this is the second car purchase from him. We bought a used Toyota that the Toyota dealers in the area count nor beat. Great to deal with.

Lisa D

Nov 7, 2012

I just want to thank my sales rep, William Libertini. My experience at the dealership was excellent.

Jazzy

Nov 5, 2012

I went to Heritage MileOne Auto Dealer in Bel Air because I was looking for my first car. I purchased a Mazda 6 Sport. The car was in great condition, had low miles and it was great. I love my car now at first I wasn't as satisified, but with time I adjusted. William Libertini was a great salesperson helped us every step of the way with my purchase, got all the paperwork and the some repairs the car needed. Thank you William and thank you Heritage Mile One Auto Dealer in Belair

SFoster

Nov 4, 2012

Bought my '10 Honda Fit from them and I have nothing bad to say. Everyone was really helpful, especially Kurt Kurceba, my sales guy. Pretty cut and dry process. Test drove some cars, decided on the Fit. Took several hours to process paperwork, which is expected (note: USAA won't not add cars to your policy right before a hurricane makes landfall, but it's still covered by their 30-day grace period). Why they get 5 stars? 1) the Fit got detailed and a full gas tank when I finally showed up to pay and drive it off the lot. 2) got a picked-up when i dropped off my rental. 3) my car didn't come with its owners manual. Heritage is willing to replace for me. That's pretty awesome customer service. And worth 5 stars and a look when you are looking for a new(er) car.

Raceking92

Nov 4, 2012

My experience with the Heritage Mazda of Bel Air dealership was superb. I went there to view a Mazda without the intent of buying, but ended up buying the car I originally looked at (2010 Mazda3 S Sport 6.spd)No regrets so far!!!!

CarolL

Nov 3, 2012

Dan Boland, my salesman, was fantastic. I got a great deal and he even delivered the vehicle to me! This was the easiest car purchase I have ever made. My interaction with all personnel at this dealership was excellent. I would highly recommend this dealership.

Cathie

Nov 1, 2012

The experience of purchasing my new vehicle was the best since moving to Maryland in 2004. My salesperson Fred Leavitt was a dream compared to my 3 other new car purchases. I would recommend this Dealership to anyone looking to purchase a new or used vehicle. Sincerely, Cathie Davies

Mazzy32012

Oct 30, 2012

Fran Meyers really worked hard to help us and stayed in touch the whole time while we were getting everything ready to buy.We love our new Mazda3!Thank you Fran and Stephany!

Official Zoom Zoomer

Oct 28, 2012

To keep it simple and sweet being that time is not on my side at this point.. Mazda did everything they could which was a great deal with their knowledge of the models of cars I was interested in. They made a point to be honest and helpful in my decision to make the best choice for my needs. I had a great experience and even shared with me their catered food they had left over :) So I bought and selected good, and even ate good! They were very informative on all the perks of buying a new car, trading in the one I had, and all the 'goodies' that Mazda offered as added bonuses.. First service, gifts, etc. and not to mention the fact that I get reimbursement from the extended warranty that I purchased a year earlier on my used car!

thomas carey

Oct 27, 2012

thank you richard , for taking time to help me. iam glad people still care .

Rolomatic

Oct 27, 2012

Larry Eaton was very responsive. Answered my email right away and followed up and delivered on everything he said. Fantastic experience.

Jenny

Oct 25, 2012

I am the very happy owner of a 2012 Mazda 3 and I absolutely love my new car!!! I had the wonderful honor of working with Wil Wells and he was absolutely helpful and understanding of my needs. He was very knowledgeable of what I wanted and ensured that I could get the best deal possible. The complete buying process was the smoothest and comfortable I've had out of all the other car dealerships I've dealt with in the past. There was absolutely no pressure, just straight forward and honest answers to my questions. Everyone else who I dealt with was the same - very professional, curteous, helpful and understanding. The overall dealership was very neat and clean and very organized. Would highly recommend to any friends/family that are in the market for a new or used vehicle.

Jennifer

Oct 25, 2012

Salesperson was Wil Wells. He was very helpful and knowledgeable, making sure all our needs were met, and very curteous. Everyone at Heritage was like family and ensured that everything was set up as well as making sure our experience was good. We were able to get the best rate possible for our purchase as well as many incentives. I would recommend to anyone looking to purchase a new or used vehicle.

Bluenoser

Oct 23, 2012

I was buying a car for import into Canada. I dealt with Kurtis Kurceba and John Lahm. The process for importing can be a complicated process for novices. Kurtis and John helped me keep the process on track and I ended up with a terrific vehicle. Thank you guys and I look forward to my next buying experience with you.

David

Oct 21, 2012

My wife and I have purchased a total of six vehicles from Heritage Auto, Bel Air in the last nine years. We bought our last three from Fred Leavitt. A true professional, will give you the best deal possible. Looking forward to buying number seven!! Dave & Yon Cha DuBravec

PFDZ71

Oct 17, 2012

I went to the Heritage Dealership in Bel Air MD to purchase a 2013 XTS. They were pleasant to work with and extremely knowable. I would definitely recommend Dan Boland and the Heritage team to anyone looking for a new vehicle.

Pleased Professor

Oct 16, 2012

William Libertini provided me with the best car buying experience I have ever had. Went into look at a few options to replace my aging SUV and he had it all ready for me. Test drove several and ended up selecting the perfect choice. He even tracked down a few things for me after the fact to help me out. Could not be happier! Thanks William!

Shelley and Dave

Oct 15, 2012

Kurt worked with us to trade in our pickup and find a car that we could afford. We traveled a long way because this dealership offered the best value for our money in the Baltimore/Washington area. Kurt was knowledgeable and had a great sense of humor. He helped make what can be a very stressful process go smoothly and painlessly.

Happy with Heritage

Oct 13, 2012

My wife and I recently purchased a car from Heritage Cadillac in Bel Air; our salesman was Fred Leavitt. He was extremely knowledgeable and helpful. He made the entire process painless and quick. He also followed up with email correspondence and written Thank You cards. Just shows that he goes the extra mile to establish good customer relations.

Zoom Zoom

Oct 13, 2012

This was mine and my wife's first time buying a Mazda. We decided to try Heritage Bel Air Mazda because a friend of ours bought a new Mazda there recently. We were greeted outside by Wil Wells as soon as we got there. When we told him we were there to just look he told us no problem and if we need anything to just come inside and ask for him. I really appreciated that he did not hover over our shoulder why we looked around on the lot. After we decided that we wanted to get more information on a new Mazda 3 hatchback, Wil walked us thru every step. He gave us all the information we asked for and when my wife and I needed time to discuss he knew when to walk away from his desk and let us talk with no pressure. We really enjoyed buying our new car from Wil Wells and are happy to recommend him and the rest of the staff to all of our family and friends.

Ashley

Oct 12, 2012

My salesman was Kurt and he was absolutely wonderful! The whole dealership so helpful and patient during the whole process. A huge thanks to Kurt and Stephanie for working with me and doing everything they possibly could to get me in a new car that day. Their dedication to their customers is great and they didn't give up on me for the whole 7 hours I was there. I would definitely reccommend buying a car from Heritage over any other dealer. They also are very down to earth and not your "typical" salesmen there. Kurt was so helpful and is definitely a great person to buy a car from.

Gandolph

Oct 11, 2012

The salesperson, MS Panuska, was thoruogh and professional. The dealership appears clean, well run and oriented to customer service

Charles

Oct 10, 2012

William went above and beyond to help me handle all they was needed to get a truck for my business. He was patient through bank issues and kept in contact through it all. Now that my truck has been all lettered up for my business I get compliments on it all the time. A week after I got it, something went wrong... Mike, their service manager was awesome and took care of it all for me. This place is definitely a great place to buy a used vehicle... Thanks Heritage!

Brandi

Oct 9, 2012

I needed a new car quickly and Heritage was great. Kurt and the team worked around my crazy work schedule staying late to let me test drive cars and even getting my final car choice ready for me late into the night. They have been very pleasant to work with and extremely responsive. Overall great, genuine people. I would definitely recommend Kurt and the Heritage team to anyone looking for a new or used vehicle.

sports car enthusiast

Oct 9, 2012

I recieved outstanding customer service while purchasing my new Mazda3. Will was extremely helpful and knowledgable. All the questions I asked. He had answers or got back to me with the answers in a timely fashion. I even received a thank you note for purchasing my car. I don't if that normal for sales reps to do that but it was a nice touch and showed he cared. I highly recommend this dealer as well as Will personally.

Car Buyer

Oct 9, 2012

I found this dealership while I was out of town. It was worth the drive. Their team really knows what they're doing. My salesman Kurt, was helpful and did not pressure me. I told them what I could pay and they did an exceptional job of putting together a good package of trade allowance and financing. They really seem like they want you to be happy with your car, rather than they want to selling it to you and being done with it. Good place to shop.

Escape

Oct 7, 2012

My husband and I went to the Heritage Dealership in Bel Air, met Larry Eaton.We are so glad with this sales person. Larry took outstandig care of us. We have just moved from Germany to the US, so everything is new for us, espacially buying a car, with all this paper work. But we were in safe hands with Larry, he never pushed us, he was very patient with us and answered all our questions, he never got mad or unfriendly, he did so a great job so we found a wonderful car with his help. We absolutly can recommend Larry, he is a great professional sales man. We also can absoluty recommend the staff from Heritage Auto Mall, every guys who are working there are really friendly and helpfully. We are very satiesfied. Thanks Larry for the Chokolade drink!

Happy Camper

Oct 6, 2012

I just purchased a nice Chevy Equinox from Kurt and his wonderful team.I was trying to buy a vehicle from another dealership and got terrible service.I was looking on this website and Kurt contacted me and was so pleasant and straight forward. He told me to come visit him and he would get me a vehicle and guess what "He did" I'm ecstatic. He worked really hard getting me the payments and vehicle I wanted. It was really a great experience,Thanks so much Kurt, John, Stephanie and the rest of the team...everyone made me leave there with a huge smile on me and my families faces. Thanks again and have a blessed and wonderful day. I will be sure to tell everyone about this dealership .They treated me like family...THANKS SO MUCH !!!! SMILE

Joan T

Oct 4, 2012

Salesman was knowledgeable and very courteous. Would definitely go back again, and will recommend my friends visit Heritage.

Jim77

Oct 3, 2012

Have purchased 2 cars from Ed Porsch at the Bel Air dealership and received great service. Ed and the rest of the guys did everything they could to get the deal done. No high pressure sales, no games, just a good honest deal. Gave me top dollar for my trade compared to other dealerships in the area. I was very impressed with Ed P. Great guy and even delivered my car to me 3 hours away! Thats above and beyond what I think anyone would expect from a car salesman.

Golfers

Oct 3, 2012

My husband and I have been looking at the new cadillac XTS and decided to come to Heritage Cadillac for a test drive. We were greeted promptly by Larry Eaton, who explained the entire vehicle to us while our DTS was being appraised. What a ride! It took a few days for us to make a decision on buying a new car, but with Larrys knowledge and help, we did. We love our new vehicle and are ready to show it off to all of our friends in Florida. Thank You Larry and the team at Heritage Cadillac in Bel Air.

Dawn F

Oct 2, 2012

We recently bought a used car from Kurt at Hertitage Mile One in Bel Air. We feel that we got a great deal on the car and really appreciated the great service that Kurt provided. It was very nice that Kurt introduced us to the Service Dept so that we would know where to take the car and who would be taking car of us.I would highly recommend this dealership and Kurt.We just received a hand written Thank You from Kurt thanking us for purchasing a car. I think this was a very nice thing to do and I appreciated it.Very happy in Bel Air.

Tom Tom

Oct 1, 2012

My wife and I worked with Kurt Kurceba on buying a used car. The service was great. I would recommend them.

Acie1

Oct 1, 2012

Larry was very nice to me and was able to help me to decide on the car i brought. He was a kind person with great friendship.I think that he is an excellent salesperson. Acie L. Williams, Sr.

SPB11

Oct 1, 2012

I am a first time car buyer. I have owned nothing but SUV's my whole life and decided to get something more fuel efficient. Larry Eaton and Ken Arment helped me through this process and did an outstanding job! They made the car buying process incredibly easy and stress free assisting me with anything i needed. I am very pleased with my purchase and would recommend anyone to Heritage Mile One!

Chris

Oct 1, 2012

My roommate and I were looking to trade both our vehicles in and get two new ones. We had gone to another dealership and were brushed off. Being extremely turned off by them, we almost just stopped looking for the day but decided to go to the Mazda dealership in Bel Air after looking at the reviews. When we got there, we were given ample time to meander the lot and look at the line up, which is extensive, before Fran Meyers came to greet us. He came up with a giant smile and a boisterous voice which was very warming right away. He was very very nice, very professional, very proud of his work which is extremely important. He did not pressure us and he introduced us to pretty much everyone in the dealership who all were very kind, polite, and seemed genuinely interested in our needs. The entire process was very nice except for one part which was NOT their fault. They had made a deal with another Mazda dealership to swap vehicles so we could get the one we wanted the next day but the manager of the other place changed his mind and became stubborn, because it was a brand new CX-5, so it forced our awesome dealership to scramble and get another one from somewhere else. Other then that, It was a great experience. When we finished the process, Fran said the only thing they owed us was, Continued Great Service for years to come and I believe him. As long as we are in the area, Heritage Mazda of Bel Air is the only place we will be going to. Thanks guys!

Ben Holston

Sep 26, 2012

I purchased my car from Fran Meyers and he was fantastic. He is, by far, the best salesman I've dealt with. He was great at listening to my needs and used what I said to help me make my decision. Overall, I walked out with a 2012 Mazda 3 and I couldn't be happier. I would definitely go back and I will definitely refer Fran and Heritage Mazda with confidence.

no nickname

Sep 26, 2012

My experience with the Bel Air group was acceptional, from beginning to end. We worked with Fred Leavitt, a gentleman and very knowledgeable of his product. I wish I had last names of the other gentleman, John, which found the car we were looking for and Doug, whom finalizes the paper work. We went out of our way to find this dealer, 2 hrs away, well worth it! I would highly reccommend to anyone interested in purchasing a car, this is a great dealership! Thank-you Fred! Tom and Sharon Edmondson

Joe Borzymowski

Sep 25, 2012

My Professinal salesman was Larry Eaton. He was very knowledgable about the vehicle I was looking at. We started out with a test drive and Larry knew everything about that vehicle, warranty information, gas milage you name it he knew about it. He took his time with me and I didn't feel rushed or pressure at all. We talked price and he even told me to go home and sleep on the deal and call him the next day. I also met with Bill the sales manager he was terrific. He explain the deal to me and even sent me an email the next day for just stopping buy. The next day I purchased the vehicle. It was smooth experience, from Larry To Doug in financing department was a great sale. Doug took his time explaining the paper work and even had nice converstion about Golf, Ravens and Baltimore. This is my 3 rd car I purchased from Heritage and I recommend them to anyone. Also my car looked great when it was delivered. Keep up the good work Guys!!

Kate and Ron Buttion

Sep 21, 2012

Larry is our Salesman.. We just bought our 3rd vehicle today. Customer Service, Sales, maintenance, repairs,finance all an A Plus!

Cadi lover

Sep 18, 2012

I have brought many new cars over my lifetime and this was one of the best experiences I have ever had. Lary Eaton was the perfect salesman - he knew when to talk and he knew when to listen. The finance process was orgainized, thoughtful explanation of available extras but no pressure and a breeze. All in all a very great experience!

Stella

Sep 17, 2012

We had to replace our 2010 mazda 3 after an accident, and Ken Arment was wonderful throughout the process. He answered all of our questions and took the time to personally deliver a new 2012 Mazda 3 to us, 2 hours from the dealership. We appreciated his help every step though the process. Love the car and the great mileage !

Road traveler

Sep 17, 2012

This will be my third Escalade, the second from Heritage of Bel Air. I have found the experience with hwrritage to be exceptional. I am never disappointed with their respect and caring about their customers. This past month I needed to replace my SUV, Heritage was the first choice of dealers. I contacted dealers from Ellicot City to Wilmington and Lancaster. None could stand up to the comfort and confidence I felt with Fred Leavitt at Heritage. Thru the entire process it was apparent Fred knew his product thoroughly. He was easy to work with and throughout the process I was comfortable fred was on my side. After the sale he spent several periods with me ensuring the systems in the new Escalade were familiar to me and I was comfortable getting full service from my new "ride". The staff at heritage has continued not to disappoint, but to surprise me with their attitude about customer first.

Kelly

Sep 16, 2012

5 years ago I purchased my first used vehicle from Heritage with the help of Larry Eaton. He picked the perfect vehicle for me and with the Mile One Warranty - I loved my vehicle for all the years I had it. When it came time for my husband and I to purchase another used vehicle, there was no doubt in my mind I wanted to go back to Larry and Heritage. My husband was skeptical since we live in the Florida Keys - but it was worth the trip! We love our new (used) vehicle! Thanks Larry!

Purple CX9 Driver

Sep 14, 2012

I saw a Mazda CX9 online over the holiday weekend and fell in love with it. I called to see if it was still on the lot. I was very fortunate to get Fred Leavitt, from the Cadaliacc side, on the phone. He was checked to make sure the car was still there and held the car until we could get there in the afternoon. He was so efficient that when we arrived he had already compiled a good bit of the paperwork for the car. He was a great sport in dealing with my husband doing his fantasy football draft in the back seat during the test drive! And Doug Myockowski was awesome in getting all the paperwork and processing the loan. My husband said that it was one of the best car buying experiences he has ever had and I have to agree with him 100%

New Car Shopper

Sep 11, 2012

Had purchased a vehicle from Mazda Bel Air years ago-and worked with Wil Wells. Went back there this week to look at a new car-Wil Wells was still there-which I was extremely happy about and we bought a car! EVERYONE there is friendly, not at all trying to push a car down my throat, and were very patient with going over all the buying details. Thank you Wil and Heritage of Bel Air!

Scott and Kelly

Sep 10, 2012

After having a bad experience dealing with two car dealerships before, we were skeptical about another one. We searched the heritage website on Sunday September 3 (a holiday weekend) and called just to see if the Heritage Cadillac but have been open. Even with them not open, we were able to still reach Larry Eaton who was immediately pleasant and very helpful to us. We wanted to purchase a Chevy Trailblazer which had just been traded and was not yet for show yet which Larry immediately informed us. He then proceeded to tell us to come by on Monday and check the vehicle out, stating that it could not be inspected and driven until at Tuesday with the holiday weekend, and let him know if we were still interested in the vehicle. He was very prompt with letting us know that following day that we were able to come and test drive the vehicle. We test drove it that Tuesday and started the buying process. Larry was very helpful with getting the paperwork completed and getting us fianced in a quick and timely manner. We then went to the finance department in which we were helped by Stephanie. She also was very pleasant and helpful in getting the finance through and getting the paperwork to the final stage. We have been very satisfied with our new purchase and will definitely be returning to buy again with Larry Eaton and Stephanie. We couldn't ask for a better group of salespeople to deal with.

Yikes

Sep 7, 2012

In fairness, we dealt with Fran the whole time who was on vacation the day the car came in. Fran is great but everyone else seems to be gearing up for a political career. We were told that: -Our quoted price would be the price because "that's how we do things". I asked if there would be invisible rust spray that would hike the price up or if we would get a car delivered with a higher invoice. Nope, nope, this will be your price (told this three or four times because I asked three or four times...experience). -We could pick up our car anytime because it would arrive in the morning. We said we'd be there at 6pm. -We would receive a call when they had the VIN. -The paperwork would all be ready. -We'll buy your old car and you'll have a check within a couple business days or so. So my wife and I get there at 5:50pm (after getting no call with the VIN). No car, no paperwork, no VIN. Don't worry, there was an excuse, the first of many. An accident that happened at 2PM was why our car was not there in the morning. They had the VIN though (no call?). So we had to cancel our dinner plans and asked if we should just go eat. No, no, no, you can do your paperwork now. Great! 25 minutes later, paperwork? Right! Hold on, sir. 20 more minutes, paperwork? Right, hold on. A few minutes later, "Yeah you should just go to dinner and come back, we don't have your paperwork." Dinner ends. An hour later, no car. However, hello paperwork! Paperwork with a HIGHER price! Don't worry, there was an excuse. You see, this car had a higher invoice. But we have this price in writing. Tough. We get the difference back the next week after repetitive conversations and offered $100 for our 4 HOUR ordeal. I shook James' hand, told him all was well. No check though for the trade-in. We called about it, they recut another check. We get the first one 10 days after "the latest we would get it". It was sent to my wife's old address and to her maiden name from the title. Hmm, simple mistake, I'll call and see if they already canceled this one. I get a manager who says we'll have to wait 3 more days until he can talk to a bank person. He asks how the Mrs. likes the car. Just fine, thanks. And then, "I see you got the check for the price difference. I'm glad that's water under the bridge." "Yes, me too." "You see, it all comes down to who is here. If I were acting manager that night, you would not have got the difference because that's the way it is. I have no secret money to pay and feed the guy who had to drive it here." I hadn't even brought it up. Long story, many frustrations. If you go in, you'll see a wall of framed documents and hear a lot of promises and stories of how they are the best. Maybe they are, maybe we were unlucky, but to me it was just another car dealership. Just shop the best deal you can get on the care you want. All the smiles in the suits are just that. So, still no cashable trade-in check (more than two weeks has gone by) or $100 comp for blowing our evening. Don't worry, I'm sure there is an excuse. We very well could buy another Mazda 3. Carmax, here we come!

The Come Back Kid

Sep 7, 2012

I bought my first Mazda from Mile One Heritage Mazda Bel Air in 2003 after a decade as a loyal Nissan owner. They made it a simple, pleasant, and rewarding experience then. The only difference now is that they made it even simpler and I like the Mazda 3 I bought today even more than that Mazda 6 I kept for nearly nine years. I came back to them even though they are not nearly close to where I work or live now, but I am so very glad I did. Wil, Stephanie, and John served me well and made me know that I could call on them in the future for any related needs. And I know they are true to their word. Excellent!

Butch

Sep 2, 2012

Great buying experience. I have been buying cars since high school and this was the best time in doing so. The staff was great and I will be back again. My personal thanks to Ken Arment, John Holliday, Doug Myockowski and John Key's.

Angie

Sep 1, 2012

I was searching for a very specific used 2012 CTS and I found it. Unfortunately, it was across the counrty in MD (I am in AZ), but Dan Boland in Sales and Doug M. in Finance made the process easy. Buying a car without seeing it is a bit of a leap of faith, but the car arrived safely and was exactly as advertised. They were great at making the paperwork process quick & easy and also helped with the transport in terms of a good referral. Thanks...I love my car!

Lane 75

Aug 29, 2012

Mr. Wells was very professional and caring for my needs. I noted that many previous owners stopped in to see Mr. Wells while I was there. This gave me a very comfortable feeling to purase a vehicle from him.

SeanP

Aug 22, 2012

My parents have purchased cars through Mile One Heritage before, for family members and themselves. When I was in the car market they suggested that I look and at least check it out. Mr. Fred Leavitt assisted me and my father in our car buying experience and gave me the the perfect car for my needs that I could afford. It was immaculate, the car itself and I love every ounce of it. Haven't enjoyed buying a car so much, shopping at Heritage and the whole staff and their friendly service makes me want to always return to Heritage and recommend freinds in need of a great car, it's a great experience to shop there.

Don't Like To Shop

Aug 20, 2012

Had the pleasure of working with Fran Myers while test driving the two Mazda vehicles I was interested in. He was very thorough and took the time and effort to make sure I received all the information I needed. They were the ONLY dealer who actually gave me a paper copy of their worksheet on the car I was interested in. The added bonus was how shocked I was in what they were proposing to give me on my 11 year old trade-in.

Happy SRX Owner!

Aug 16, 2012

Searched for vehicle over several months. This is the second vehicle I've purchased from Heritage. Salesman was knowledgeable and honest in reponding to questions. No gimmicks, high pressured sales or dishonesty. Good inventory, patient with test drives and process even though my visit was close to closing time. 100% satisfaction - good followup after the deal was closed. Will be back even though there are multiple dealers closer to my home!

Michele

Aug 14, 2012

I love my new Mazda 3 and I'm looking forward to driving it for many years! Working with Heritage Mazda of Bel Air was enjoyable, informative and satisfying. Will Wells was knowledgeable and understanding of my needs and he was an absolute gem in helping me to acquire just the right vehicle for me. Thank you very much and I will continue to be a customer for years to come as well as spreading the word.

luv4emy

Aug 10, 2012

Larry and all the team members at Heritage were fantastic. I had a lot of fears going into the dealership and was very anxious. However, Larry and his team made me feel at ease immediately. Also, I described my needs to Larry and was amazed that the very first car I test drove was exactly what I was looking for and fit my needs perfectly. When I drove out of the lot in my new car I really felt I had made the right decision.

first caddy

Aug 9, 2012

This is my second car to buy from Fred Leavitt. both times we have been very happy with the outcome of our sale. This is our 4th vehile bought from Heritage. We will most likely buy our next car there as well.

Happy Lady

Aug 7, 2012

I have not purchased a vehicle in over 10 years and I was not looking forward to it. However, the process at Heritage of Bel Air was not bad. It seemed easier than what I remember from all those years ago. I would recommend this place. They have a great selection of quality used vehicles and I am quite happy with my 2009 Lexus RX 350.

Fishman

Aug 5, 2012

My wife and I were recently in the market for a used car. We were fortunate to meet Fred Leavitt at the Bel Air Cadillac dealership, and had a wonderful car-buying experience. With Fred's assistance we were able to purchase a newer vehicle with fewer miles than I expected. Our new (at least for us!) Mitsubishi has been a great vehicle, and we are looking forward to many years of good driving. Everyone we encountered at the dealership was extremely friendly and helpful.

Tattooed girl

Jul 28, 2012

Fred Leavitt helped my mother and I out tremendously with looking for a "new" used car. We went with the Toyota RAV4. Customer service was so great, we didn't even go to another dealership up the road like we had planned.

Just needed a minivan...

Jul 27, 2012

We stopped by looking for a Kia/Hyundai minivan. They had only one. Fred Leavitt, their sales guy and a kindly grandfatherly type, got us out and driving it in just a few minutes, taking plenty of time to get my wife familiar with the vehicle. While we drove and chatted, he took the time to understand what it was we needed. When he realized he may or may not have what we needed, after giving us the numbers on that minivan, he gave us other ideas of where to look. After going through 4 other dealerships and getting the hard sale approach at 3 of them, I was sold on the minivan Fred showed us, and my wife was sold on Fred's patience! We went back and bought the Hyundai Entourage minivan at Heritage the next day. The buying process took a while, but the service was excellent. The folks there are down to earth, no stress sorts of folks, and a pleasure to be around. Kudos to Fred Leavitt, John Lahm, and Rich what's-his-name the money guy.

Last Caddy

Jul 25, 2012

Thought I found a rare gem of a dealer. Only to find out I was completely wrong.

Vicki

Jul 23, 2012

I just bought an Envoy from Heritage and Larry, the salesman and Doug in finance were the best. They were very thorough with all the details of the deal and took the time to explain everything to me. Larry was friendly and made me feel like family. They both were very knowlegable and answered all my questions. I would definitely go back to Larry for another car.

Patsy

Jul 21, 2012

I bought my first Cadillac from Heritage AutoMall in BelAir. Great team working together to make the process succesful. Dan Boland and Doug Mrockowski were the greatest. They went above and beyond to get the car on the road. No hassle team just professional all the way. Thanks guys A satisfy customer. Patsy

New car lover!

Jul 19, 2012

The last new car I purchased was 26 years ago so I was nervous to say the least! Dan Boland was my salesman and he couldn't have been more knowledgeable about the car. His easy going demeanor and no pressure style helped me to relax and really get to know the vehicle. I had planned to buy a Hyundai Elantra that day, but he literally stole their business by how he presented the car and Mazda's awesome product. I am thrilled with my purchase each and every time I get behind the wheel!!

Cadilac Lover

Jul 17, 2012

My wife and I went to Heritage Cadillac to look for a new SRX. Ed, our salesman, was fantastic. He was not pushy, and did not presure us at all. The buying experience here was the best that Ihave had at any delaer. i will go to Heritage for all me cars now.

Drag Car

Jul 12, 2012

This was our first purchase from Mile One Heritage in Bel Air. Larry was fantastic. He listened to what we were looking for and expertly showed us car options. Doug in finance was equally helpful. Both treated us very well without pressure. It truly was the best experience we had in buying a car in a long time.

TWHALL

Jul 12, 2012

Salesman was Dan Boland. This young man really knew the technical aspects of all the Cadillacs, both used and new. He was very patient with my wife & I and answered all our questions. I selected a 2013 model and am very happy with it. Left to myself, I probably would not have selected the car that I really am happy with. Give a hurrah to Dan, he deserves it. Tom Hall

Lee's dream

Jul 11, 2012

We purchased a 2010 Dodge Challenger and the transaction was handled in a proffessional yet relaxed atmosphered by a very knowledge and sales consultant. Dan Boland was very knowledge about the product. We really had a very pleasant experience which can not always be said about buying a car. The dealership was bright, clean and all the Associates were very pleasant to deal with.

Cadillac Owner

Jul 11, 2012

I bought a 2011 Cadillac STS at Heritage. Ed Porsch took care of me. I felt very comfortable working with him. He provided all the information I needed to make my decision. I didn't feel any pressure or intimidation. He responded like the professional he obviously is. I would recommend Ed & Heritage to a friend or relative without reservation.

CTSVMIKE

Jul 9, 2012

Ed Porsch is a great salesman and that is why i went back to him and dealership for my second CTS-V Coupe. I would recommend them and him to anyone and will only be buying Cadillacs from Heritage (Bel Air) from here out. Thanks again. Mike Mobilio

clamdigger

Jul 7, 2012

Purchased a 2011 DTS, had features I wanted and then some , the price was right and Matt Murray was a good guy to deal with.

caliber

Jun 24, 2012

i am happy with my recent purchase of a 2007 dodge caliber.. Ed Porsch helped me with financing that fit my budget. he went above and beyond to make sure i was happy with the car. i would recommend anyone looking for a new or used car to ask for him it was worth the drive for me. Thank you so much for helping me get into a better car!

Becky

Jun 21, 2012

I am ecstatic with my recent purchase of a 2011 Cadillac CTS from Larry Eaton. He called me back promptly from my online inquiry and went over all my options and found me the car that I truly wanted and that had all the options I wanted and fit my budget. This purchase was special to me because I reached a milestone in my career this year and it was my treat to myself. I will always remember this as a wonderful experience and would certainly buy again from this dealer and Larry if he isnt retired by that time. Thank you for a great experience.

David

Jun 16, 2012

i would like to thank larry Eaton and his team they always look out for me and my lovely wife when come to by a car or for services

gatekeeper

Jun 12, 2012

Most offen we are ask to take a seat someone from the dealership will be with you soon.This dealership is a team all the way. Everyone cares about you the buyer. You will know who they all are when you leave. This my second time with this dealership nothing has changed. But i needed a little help on the finance side we worked together and came up with agreat deal.The thing that stands out the most you can see the caring from the top person to the sales person. Thank You, Will Wells and Stephanie Thornton. Job well done!!! and all the great people at Mile One

Mark9740

Jun 10, 2012

My wife and I were looking for a used car for me and were driving by the dealership on Sat morning when we saw the Volvo wagon sitting out near the road. Upon entering the lot we were greeted by Fred Leavitt. He took the time to let us look through the vehicle at a very comfortable pace. Upon deciding to continue our journey he suggested we take the Volvo on our car shopping rounds. We feel in love with it while driving between dealerships. Overall, our expereince with the dealership, and especially Fred, was outstanding. He was extremely patient and accommodating while helping us make the move we needed to make into the new vehicle. I will highly recommend Fred to my friends and family. He's a real down to earth guy that is easy to connect with. Thanks! Mark Kamyszek

Linds

Jun 10, 2012

I recently bought a car from this dealership and my overall experience was awesome. Friendly salesmen who are always willing to help and go out of their way to make sure the customer is happy. I would definitely buy another car from them!

wkeith442

Jun 9, 2012

We started out looking for a used cadillac and could quite make a deal. But, a few weeks later I had sold my trade and things worked! Matt Murry and crew got me a deal at the paymet I wanted and the money down I had to stay within. What we discussed was what it was when it came time sign the papers, No extra fees, no fooling around. Its refeshing to deal with upfront honest people.

Soccer Mom

Jun 4, 2012

We were so extrememly happy about our car buying experience at Heritage Cadillac and our sales representative, Ed Porsch... we bought 2 cars! We were not the easiest of customers and are very picky. Ed was patient, knowledgeable, and experienced. The support team at Heritage of Bel Air was no different. The cars we purchased were actually from 2 different Heritage lots, but the service was the same. From the outside, I was expecting that Heritage was going to be a small time dealership with few resources... I was wrong! The service was outstanding and the hard work they put in to make our deal happen was impressive. Thank you Ed. We look forward to doing business again with you in the future.

GaryM

Jun 2, 2012

This is my 4th vehicle purchased from Heritage Cadillac of BelAir. At each purchase I was pleased to see the service was even better than before. I didn't think that was possible but the staff keeps getting better and better with each deal they do. Thanks to Larry Eaton and Bill Keyes for another job well done! See you next time I need a vehicle for sure.

Husband's "Gotta Have" Mazda

Jun 1, 2012

Customer Service is still alive in Bel Air! From start to finish, the team was phenomenal! Huge shout out to Dan, Doug, and James, who made sure that we got the best deal available! Thank you for making our car buying experience a smooth one!

Henry

Jun 1, 2012

Slaesperson Ed Porsch told us verything we wanted to know about the truck and help us to the end of the sale.The personal at Heritage Automall was every nice and took the time to go over everything.I would highly recommend this place for any vehicle! Thanks again Henry Nelson

Blancher

Jun 1, 2012

I was in the market for a new car. Really liked the CX-5 so I went to Mazda Heritage Bel Air and met Ahmed Hassan. What a great sales guy. Very knowledgable and helpful. He made my buying experience the best I have ever had. I know if I have any future questions I can just stop buy and he will gladly help me out. Awesome experience!! Aileen G.

Lauren

Jun 1, 2012

I stopped by heritage looking for a new car and left a very happy customer. Ahmed Hassan really took care of me, especially with this being my first car buying experience. He was very knowledge and was able to help me find the best car for my needs with the best price. Thanks Ahmed! I'm definitely enjoying my new ride.

Mitch

May 31, 2012

My wife and I had visited several dealerships before stopping at Heritage in Bel Air. Mr. Hassan came outside and greeted us and after a short conversation, explained that he and Heritage of Bel Air were going to make this car buying experience a very satisfying one. We took him up on his promise and were not disappointed. We ordered a car that day and chose to wait for over a month, rather than shop somewhere else. We are glad that we did, and we picked up our new CX-5 yesterday. Ahmed was a pleasure to deal with and at the same time very professional and knowledgeable. He spent an extended amount of time explaining the many different features of the vehicle, which was a big help. We will certainly pass on details of our experience, and will recommend Mr. Hassan and Heritage to our friends. Mark Mulherin

Satisfied Customer

May 31, 2012

Very nice experience. We love the Mazda CX5. Much better gas mileage.

Houston

May 31, 2012

I had been driving a 2000 Ford with 157,000 + miles. I wanted a used car with payments that were going to work in my budget. I talked to Larry Eaton and he started looking. It took some time to find something that I like and $. But, Larry always followed up with me. Finally... on Friday May 27th. I was a VERY VERY Happy Women. He had found my 2006 Dodge Caravan with low miles. I LOVE IT... not to mention John Lahm, And Doug M for there help with my trade in and finance. It's so nice to be able to say I would purchased another van from Heritage of BelAir.

Mario Thomas

May 30, 2012

Ahmed was very helpfull and very friendly.He had the car waiting for us the same dayand made the transaction stress free and easy.

TESSA

May 29, 2012

Found this dealership on Cars.com on a Friday around 7:30om & spoke with Ed Porsch (AWESOME)... Oh my gosh, not only did he go out of his way by coming in early for us Saturday morning, he kept everything rolling behind the scene for our trade in & getting the car ready for us... knowing that we needed to get back up the road (approx. 1-1/2 away) for a holiday event. The test drive was very professional experience not just a "little do you like it ride"... he went over all details of car, took us on all types of roads (hwy, in town & of course the bumpy black top) to the the exact feel of the car. He DEFINITELY went the EXTRA MILE!! Thanks A MILLION ED! We're totally excited about our experience with Heritage Auto Mall and we will see you again in the future!

Seasoned Used Car Buyer

May 29, 2012

My wife and I were in the market for a new SUV, and we found a 2011 Xterra PRO-4X at Heritage MileOne in Bel Air, MD. When I called to inquire about the vehicle, I linked up with Doug Gargano and we scheduled a test drive for the following weekend. Doug met us bright and early Saturday morning and had the Xterra cleaned and ready to go before we got to the dealer. It's worth noting that Doug is certified to selling Cadillacs primarily (we bought the car from the Cadillac dealer), so I did not expect him to know the ins and outs of the Xterra. I appreciated his authenticity when it came down to what he knew and did not know about the vehicle's history, its features, etc. Car buying can be a stressful experience and we all aim to walk away feeling as though we got the best possible deal. My wife and I felt we got a car that was virtually brand new at a price that was more than competitive. Through the entire process, Doug was affable and courteous, and we never felt anxious or pressured into a final decision. Ultimately, we agreed upon the price, and to my pleasant surprise, they were able to beat my bank's financing rate by a significant margin, so we decided to use their financing. When it comes time to replace one of our cars, I would happily ring up Doug to see what they have that might fit our needs, and I would not hesitate to recommend Doug to a friend. By the end of the sale, it felt like we were dealing with a friend. Thanks Doug!

New Mazda Owner

May 29, 2012

I took my 2003 Saturn Ion in for service with an eye toward fixing it to keep as a third vehicle for our family knowing I'd be buying a new car soon. Mike Young in service provided great customer service and the repairs made me feel like I was driving a new car. I was interested in upgrading the fuel efficiency in my next vehicle and talked with salesman Dan Boland about a new 2012 Mazda 3 Hatchback with the new Skyactiv engine, which is what I ended up buying after also considering and test driving the Prius c and a few other cars elsewhere. Looking around other places before buying really made me appreciate Heritage Bel Air. Dan Boland was knowledgeable and interested in helping me, but didn't make me feel pressured. Everyone I came in contact with, including Doug M. the business manager and James the sales manager, were very friendly. I would definitely suggest Heritage Bel Air to anyone looking for a trustworthy shop or a new Mazda or Cadillac.

ggfch

May 27, 2012

Initially, I visited the Heritage Auto Dealership for service on my recalls. The service team was very courteous and helpful. While waiting for my 2008 CTS Cadillac to be serviced; on a whim,I inquired about the new 2012 CTS and before I knew it a salesman named Ed Porsch and business manager Doug Mrockowski made my dream...a reality. I was in the driver's seat before I actually knew what was happening. What a great experience to deal with a professional and capable team. Try them, they are the best!!!!

SRX Girl

May 25, 2012

I bought my brand new 2012 Cadillac SRX from Ed Porsch. Ed made my buying experience very smooth and extremely enjoyable, My son bought an New Escalade from him last year. I was so impressed by his dealings with my son, I went back to him for my new Cadillac SRX. If you want a an exceptionable buying experience and a GREAT deal you must go see Ed Porsch, at Heritage Cadillac. He even went out of his way to drive my house keys to my house, when I left them in my trade in. The rest of the staff is very friendly and Doug the Finance Mgr was great to deal with as well. I will continue to recommend and buy all my vehicles from Heritage Cadillac in Bel Air, MD Thanks Again :)

mickey

May 25, 2012

I took my Cadillac CTS4 ,which was purchased at Heritage, in for its 30,000 mile checkup and oil change on a Friday . While there I noticed the SRX ,which had always caught my eye on the road. I had a crossover before buying my CTS. Over the weekend, I thought about it and did my internet research.On Monday morning my wife and I went up and was looking at the SRX4 I liked . Doug Gargano came out and the next thing we were for our test drive.If i had any doubts ,that sold me. Doug was the best car salesperson I've ever worked with. I would also say the service personnel at Heritage are great to deal with with as well

Nicole

May 23, 2012

We just bought a Cadillac from Fred Leavitt. It was a very pleasant process and we ended up getting a better deal than we anticipated! I would recommend him to all of my family and friends. Thanks! Nicole and Shawn Huller

krazerain

May 22, 2012

I totally recommend buying your car from here. I've gotten 2 cars from here and wouldn't go anywhere else. I actually trust these guys. And Ed Porshe is one of the best salesmen I've met. Would do anything to make sure you're walking out the door happy.

Maybe Sexy

May 21, 2012

I recently became a widow after being married for 35 years to the king of husbands and needed a car that I could afford. I am not rich and have never been in a Cadillac dealership in my life, but they had 2 used vehicles I wanted to check out which I saw in their ad on the internet. I called and was lucky enough to be teamed-up wth Doug Gargano. He made sure that the 2 vehicles were still avalable, called me back, e-mailed me pictures and more detailed information about the vehicles, and invited me to stop by. The test drive and sale of the vehicle went smoothly with Doug Gargano. The Finance Manager (also Doug) was as intelligent about the car business and kind as could be. The car I bought was as clean as a whistle and filled to the tippy-top with gasoline when I drove it off the lot. I never once felt that I was given "the business" because I am "widow" and was by myself. I recommend Heritage Mile One in BelAir for any vehicle you may want to buy.

Raider Nation

May 21, 2012

I have had the pleasure of purchasing my last 2 cars from Heritage Auto of Bel Air. It was a no brainer for me. I was taken care of both times and Mr. Porsch was extremely detailed and didn't pressure me just to get a sale! He helped me out through every step of the way. I plan to purchase the rest of my cars at this dealership!!

artman

May 21, 2012

I would like to thank Ed Porsch for his professionalism and his knowledge. He made the usually tedious and nerve racking procees we expected, to be the best New car buying experience we have ever had. He is the best salesman ever!! :) He was very pleasant and personable to both my husband Art and I. We highly recommend you go see Ed if your looking for a new or used Cadillac.

Irish Gal

May 19, 2012

I've purchased many Cadillacs through my career and personal uses and Ed Porsch and everyone at Heritage Mile One Cadillac Bel Air was absolutely wonderful to work with. I live two hours from Bel Air and the trip there was well worth it. I'm on number two Cadillac from this dealership and will indeed continue to go back. They are the best!

JohnL

May 16, 2012

Bought a new Mazda3. got a quote over the web. Very fair price -- no haggle. Able to make all arrangement for purchase by e mail or phone. Car delivered to me. Everything exactly as promised and well organized. I never even went to the dealership. Ahmad Hassan really took care of me. Can't rate anything else about the dealership because the car is new and I have never even been there.

No nickname

May 9, 2012

Doug was great and very nice to work with. It started with contact over the Internet which given the distance from where I live and the dealership I could have easily decided against dealing that far away. Doug and I connected from the start which had me driving 70 miles to make the deal. The only reason I rated an overall "good" was I found the dealership facility to be dated and the process for buying the vehicle was a bit long given automation today. No reflection on the folks I worked with just a general observation. Thanks

New Caddy Owner

May 2, 2012

Having previously work at car dealerships as a salesman and vendor I have seen high pressure tactics in action. MileOne in Bel Air method of operation was a complete surprise and a refreshing surprise. My salesperson was knowledge able without being overbearing. He was professional while being friendly and cordial. The management style was also different from any i have ever experienced. The sales manager made on appearance to greet me and I never saw him again until time to close the deal. No back and forth by the salesman, no counter offering just cooperation and patience as we proceeded. Even the offering of additional packages was low key. No 'Hammer' approach to convince me that I needed or had to have a certain extra service. I was impressed.

Sports Enthusiast

May 1, 2012

It was a very plesant experience working with Larry Eaton and Robert Tolson as well as the Finance Manager, Doug. They were very friendly, knowledgeable and professional. They were proficient but did not rush us. To conclude, they all were a pleasure to work with and I would highly recommend them to anyone interested in purchasing a Cadillac.

Barb F.

Apr 29, 2012

Was lookng for a new Cadillac and decided to stop in at Heritage Bel Air to see what they had on the lot. Several hours later, drove off the lot with my new 2012 Cadillac CTS. No pressure, great staff and a great Birthday present! Thanks Dan for making the experience a great one. Look forward to using your service department for all my needs.

cobalt lover

Apr 25, 2012

One of the better car shopping experiences i've ever had. I really wanted my new cobalt and they made it happen! The dealers made me so happy when they told me id be leaving with my new car that i broke down and cried! Truly amazingly kind people!

John B

Apr 21, 2012

One of best car buying experience I have had. The staff is friendly and ready to assist you in any way they can. I purchased a new-used vehicle that I found at the dealership and came from about 90 miles away to purchase it. Larry Eaton was able to beat the pre arranged financing terms I secured. I was able to drive away with vehicle. When i got home a discovered a small issue with the cars antenna Larry arranged for the vehicle to be picked up and repaired. That kind of customer service is unheard of these days especially at a car dealership. Finally the closing process quick and straight forward with no games. Again, best car buying experiences I have had to date.

SPORTY

Apr 17, 2012

THIS WAS THE BEST EXPERIENCE I HAVE EVERY HAD BUYING A CAR. THE SALES PERSON (LARRY EATON) WAS AWESOME. I WOULD HIGHLY RECOMMEND THIS DEALER TO ANYONE , EVEN IF YOU HAVE TO TRAVEL TO GET THERE. IT IS WORTH IT. I LOOK FORWARD TO DEALING WITH THEM IN THE FUTURE.

Rusty

Apr 14, 2012

I strongly recommend Heritage Cadillac. Larry Eaton is a true proffessional. This is my second purchase from this dealership and I would return again. There is consistency in all departments.Brian in the Service Dept. is outstanding.

Legend

Apr 13, 2012

That is exactly how my transaction went. Larry Eaton was extremly knowlegable, helpful, and energetic. He made the bitter-sweet transistion from my old and beloved Caddy to my newly aquired and I trust, soon to be cherished Charger an absolute delite. Thanks again Larry.

JPF10

Apr 11, 2012

I purchased 2 new cars from this dealership and Salesman Ken Arment in 2009. Ken's honesty, integrity, low key customer first approach won me over. In addition to that the customer service you receive from him and Heritage Mazda Belair is unmatched. I decided at that time that this is the only dealership I will consider for any future vehicle purchases. True to my word I was back in the market this year, 2012, for a used vehicle and Ken took care of me again. I received another fair deal. Loyalty and customer service do still exist. For a truly great car buying experience, I highly recommend Ken Arment and Hertitage Mazda Belair.

paulmeyers

Apr 11, 2012

Went to Heritage because the truck i was looking for was at one of their other dealers, to far for me to drive. I asked Ken if he could have the truck brought to his location, he said no problem, I'll have it here the next day. Ken called me and said the truck was there, when could i come in to check it out. I went in the next afternoon. I am now the proud owner of the truck i was looking for, At a fair price with a fair trade-in. Ken was with me through all the paper work, made me feel more comfortable with the other associates i had to talk with. When I'm ready for my next car or truck, Ken will be the first person i call. Thanks Heritage Mazda, and Mr. Ken Arment for a great buying experiance.

hinkate

Apr 6, 2012

Our saleman Larry Eaton made this the easiest, best car buying expierence we have ever had. Everyone at the dealership worked very hard to get us the best deal. We will not think twice about which dealership to use when it comes time to purchase another vehichle. Thank you Larry and Heritage.

Michael

Apr 5, 2012

I purchased a Cadillac CTS-V Coupe today and it was the best and easiest buying experience i ever had. My salesman was Ed Porsch who really knosw his cars and was FANTASTIC to work with. I would recommend him and the dealership to anyone. Thanks ED and all the folks at Heritage !!!!!

Payne

Apr 5, 2012

I finally got my chevy Impala in which I'm soo in love with. Heritage Mileone are great! I highly recommend going to Mileone before any other dealership.. believe me it will save you the headache. Larry Eaton is the best salesman!!

Debbiecakes

Apr 3, 2012

What a pleasure to have had the opportunity to have Larry Eaton as our salesman. We are pleased at what Larry was able to get our 3rd Cadillac for. The overall process was painless. We admit to looking at another dealership but was drawn back with the better deal. Thanks Larry for all your in getting us into our 2012 CTS Coupe! Best regards, Earl & Debbie Piner

car fanatics

Apr 3, 2012

Our experience buying our second car was awesome especially with Larry Eaton who guide us through the process, assist us with small bits of solution and it went well smoothly but there are some laps and missing parts that would be avoided with prompt and anticipated action from the dealer....with the whole experience was great and awesome.

Zoom Zoom

Mar 30, 2012

Best buying experience ever, period. Mr Wells was by far the most professional person i have ever dealt with. Mr Keyes runs a top notch organization.

murf2012

Mar 5, 2012

Wil Wells was very knowledgeable with the Mazda cars, was not pushy with his sales techniques and was truly a pleasure to work with. We will definitely return when we need another car and ask for him personally and also recommend him to other family and friends.

TAMIKA2049

Feb 27, 2012

JUST WANT TO SAY THAT THE TRIP TO MILE ONE THIS WEEKEND 2/25/12 WAS GREAT. WE WERE ABLE TO WALK IN AN EXPLAIN WHAT WE WERE LOOKING FOR AND WHAT WE WERE ABLE TO AFFORD . OUR SALES PERSON WAS FRED. FRED HAD HELPED US BEFORE , HE DID A GREAT JOB THEN AND A GREAT JOB NOW. FRED WAS UPFRONT WITH US AND HELPED US OUT ABOVE AND BEYOND CUSTOMER SATISFATION.I WILL REMEMBER THIS AND WILL SHARE WITH FREINDS AND FAMILY THAT IF INTRESTED IN BUYING A CAR SEND THEM TO FRED. THANKS FRED.FROM THE WADE FAMILY.

Brick135

Feb 4, 2012

Weve purchased four Mazdas from Heritage Mazda of Bel Air. We keep coming back because we enjoy driving a Mazda and Heritage Mazdas customer service is the best. Everyone we came in contact with at the dealership was very knowledgeable and very personable. Weve worked with two salesmen, Ken Arment and Wil Wells. Neither of them could have been any more helpful, courteous, or fun to deal with. Everyone, including the Business Managers Doug and Richard were a delight to work with. We would recommend Heritage Mazda of Bel Air to anyone who is looking for a fair and hassle free car buying experience.

Amy. McDonal

Jan 31, 2012

Friendly, Very Helpful. Purchased a new CX-7, over all satisfied with it. Test drove a different one then I bought, the one I actually purchased was shipped up from VA, so I never go to see it until I picked it up from the dealer. I was under he impression it was the exact same features as the one I test drove, with the upgrade to leather seating. The one I test drove had a sunroof and more digital display and back up camera features, the on I got had the upgraded leather seats, but no sunroof or digital display or back up camera. That was disappointing to me and I wish I was told up front about the changes rather then the surprise I got when I picked up the vehicle. Saleman Ahmed other then that was great and customer service was good also.

pcrobin22

Jan 3, 2012

Thanks Ken for the wonderful service. You are the best. All I need to do is call tell him what I want and within a few hours he is calling me back to let me know that he has the car I was looking for. THanks again for all your help. I will be back when my lease is up

jcook0329

Dec 19, 2011

This was my first time buying a car. One employee in particular was extremely helpful in guiding me through the process and getting me the best deal possible. Ahmed was proficient in customer service; he allowed me to take the car for an entire weekend prior to purchasing it, just to be certain that it was what I really wanted. I also appreciated how he took the time to show me how to operate the car's special features including programing my phone contacts into the car's system. This was a great car buying experience and I would recommend purchasing a car from this dealer.

tmdjohnson

Dec 19, 2011

Ahmed was awesome! He was so attentive, respectful and friendly. It was busy in the dealership so Ahmed was helping other customers while helping me - I NEVER felt forgotten, he was extremely attentive! Thanks Ahmed.John and Will were also very nice, they took time with me, I did not feel rushed at all.Richard, the 'finance guy' actually made it fun to sign my life away!! He did a fantastic job explaining the entire process, which in and of itself, can be very overwhelming. He calmed me down with his sense of humor and engaging personality. He's a keeper!!Of all of the dealers I visited during my search, I would definitely go back to Bel Air Mazda, in fact next time....I go there FIRST!!Thank you All~

tashmun

Dec 7, 2011

Always had great dealings with Wil Wells in the past so when it came time to decide what kind of vehicle I wanted (deciding between 4) I went to Wil Wells first because of past dealings. I liked the cx7 the best and was happy with the deal.

jerandtiff07

Nov 28, 2011

My wife and I had a wonderful experience purchasing our car from Heritage Mazda, Belair. Fred Leavitt was extremely thorough in reviewing all options. After listening to our requests he was able to present us with an Awesome choose. We love the vehicle and just as impressed with the Heritage Mazda team. Thanks..!

mazdabelair

Nov 26, 2011

I had a short but very sweet relationship with this dealership. I was choosing between two different makes of cars, Mazda and another, and I got a FANTASTIC deal from this dealership. John & Bobbi were both super helpful. I ended up choosing the other make of car for some reasons that had nothing to do with this dealership or it's employees. I am sure hoping I made the right decision!! When I told John I would not be making the deal with them, he was so supportive and wished me well with the car I did choose. He did not put me down for my choice, and he sounded truly sincere. Therefore, I highly recommend this dealership to all of you who are searching for a Mazda. I know I will keep them in mind if I am ever in the market for a Mazda again.Thanks, John & Bobbi!

kdd123

Nov 15, 2011

Very rude and pushy salesmanship. Dealer actually recommended me to another dealer when confronted about rudeness! I was in the market to trade in a car and received an email from the dealership about a great deal. Turns out, the dealership wouldn't uphold the deal from the internet! Would recommend Heritage of Towson!

tinkaluv

Nov 14, 2011

Our salesman was Brent and he was exceptional. We called ahead of time to make an appointment with him and arrived a little earlier than expected. He was available and didn't mind that we decided to come earlier than our appointment. We were looking at the GMC Terrain that just arrived at the dealership and he pulled the truck around for us to look at while he made a copy of my husband's license. Afterwards, he grabbed dealer plates and we were out for a test drive no less than 15 minutes after we arrived at the dealership. He answered all our questions about the car and made a point to give us all accurate information. Since we were already preapproved through our local credit union, he informed us that they were affiliated with our credit union and were able to give us the same APR rate that the credit union did and process our loan paperwork in house which saved us a trip to the bank. He made sure to get us the best trade in price for our car which was more that CarMax gave us. He helped us set up our On Star and even gave us tips for the car. If we ever bought another car, we would defiantly come back to him and refer our family and friends to him as well. Our financing guy was Doug and he was great as well. He explained all the terms of our loan to us and clearly explained all the options we could add on such as GAP insurance. He processed our paperwork as quickly as possible and made sure we were comfortable while he was entering our information into the system. He even went as far as pushing our first payment to the last date available in the system just to give us more time to save for the car. This dealership provides top customer service and anyone would be lucky to buy one of their cars. The manager of the dealership even came and shaked our hands to thank us for buying a car from them.

troyanne

Nov 8, 2011

I was extremely impressed with the service and friendliness of Mr.Wells, James and Richard and all the people from this dealership. The staff members that I dealt with were very pleasant and helpful I would buy from them again and definitely recommend others.

thorbtb

Nov 5, 2011

Fran Meyers, James Utermohle and their team were outstandingin service , sales and professionalism. It was a pleasure buying a car here andI would highly recommend their deralership to my friend and business associates.Brad Brown

The Duvall Family

Oct 19, 2011

Heritage Mile High Mazada dealership treated us great! They found us the vehicldewe wanted with the upgrades we desired in our CX-7. The staff especially, Will Wells went above and beyond what we expected from a sales person. He and the entire staff were very up front and honest and kept our best interests in mind when handling any problems, of which there were none. We would highly recommend this dealership to friends and family with the confidence that they will be pleased with the services they receive. We plan on dealing with this dealership in future vehicle purchases.Yours Truly, Trisha & Greg Duvall

lwn

Oct 18, 2011

My Wife and I were Impressed with the Sales Staff at Heritage Mazda. They were Courteous we did not feel pressured throughout the Purchase and they gave us a very good deal. We will definitely recommend Heritage Mazda to our Family and Friends.

AK2012

Oct 17, 2011

Very pleasant!! The sales person greeted us the day we walk on the lot and help us with assistance from the rest of the staff in the purchase of our new car.

kosannya01

Oct 17, 2011

I was in the market for a used vehicle and had been looking for a couple of weeks. I visited other dearlerships and considered other vehicles, but they weren't quite what I was looking for. I actually had one saleman get frustrated with me and stopped trying to help me because I seemed to not know what I wanted and at the price I wanted it at, he felt it wouldn't happen. My expectations of what I wanted in a vehicle, the year, the mileage and my price were thought too difficult to find even by my husband who was having trouble finding one; however Mr. Wil Wells patient demeanor and calm spirited; a very kind, professional and friendly salesman listened to me explain what I wanted and was able to locate a vehicle and have it ready for purchase within 24 hours. I was amazed. He actually found all I was looking for in a vehicle and then some at an acceptable mileage, a better year, the right price and a beautiful color. Funny how he was able to materialize what I was having difficulty trying to express. (I'm not very familiar with vehicles and makes and models) Mr. Wil Wells did an outstanding job finding the right vehicle for me. I expressed to him how I really hated the car buying experience, but he has changed my whole perspective on car shopping. When I need another vehicle, I plan to to visit Wil Wells at Heritage One Mazda. Thanks Wil.

cgooroo69

Oct 17, 2011

Fourth car from them in six years. Looked at other options to replace our CX7. Sales rep at Thompson Kia did not know the product. Ford Dealer in Bel Air was very pushy. Just did not like Hyundai as a replacement. Will made us feel like family again. Best price/Best service. Could not ask for more from a dealer. Will it is awesome working with you...........Joe and Jennifer

deweysplace51188

Oct 11, 2011

I requested a internet quote and with in one hour John called with a out the door price that NO ONE could beat (500.00+) Heritage had the best price, best section, and most important the best people! You would be silly to buy from anyone else, its strange to say, but Heritage gives car dealers a GOOD name. Michael Lucchesi, Waldorf MD.

AndrewSmith

Oct 9, 2011

I found Wil Wells at Heritage Mazda to be very helpful and friendly in our search for a new car. The price he quoted us fell within the fair market value on many internet sites. I flet very comfortable talking with him and purchasing the car from him.

BessieT

Oct 7, 2011

I have been to several dealerships in the past month and this one was by far the most professional group of people that I have ever seen. When they say they can help you in anyway possible, they do. I can not "Thank" Wil and Stephanie enough and I would highly recommend other people to them both.

dpwolf511

Oct 1, 2011

I walked in to Heritage Mazda with no asperation that they would be able to get me a car to meet my needs. Well I am now a happy customer from them and purchased a 2011 Mazda 3. Ahmed was a great salesman and treated me with respect the whole entire time I was there. He worked with what I was able to afford and was able to get me a brand new vehicle. I greatly recommend Heritage Mazda.

edubs23

Sep 30, 2011

By far this was the best car buying experience we have ever had. Ahmed exceeded and abolished every preconceived notion that we have ever had about car salesmen. My fiance and I spent many months searching for the perfect car and unfortunately ran into many obnoxious car salesmen who only wanted to get our signature and their commission as fast as possible. Ahmed proved to be a wonderful exception to that cliche, to say he went above and beyond would be an understatement. He made my fiance and I feel completely comfortable, relaxed, and confident throughout the entire experience. Ahmed has single handedly created two new Mazda owners for life and has ensured that we will be coming back to your dealership for years to come. Thank you very much for all of your hard work Ahmed, it is truly appreciated.

cbosley

Sep 30, 2011

My husband and I where looking for a family car and both agreed that we wanted to get a Mazda5 due to its great consumer reports ratings. I googled used Mazda5's in my area and found that the Mazada of Bel Air had a used Mazda5 that we liked, so we headed that way whoch was about 30-45 minutes from our home. Arriving there about 30 minutes before closing we where greated by Ahmed and we expressed our intrest in a specific used vehicle that I saw online. He allowed us to test drive the car and we loved it. Like I said it was late and being way after closing time I was impressed with Ahmeds kindness and helpfulness as well as excellent customer service. We spoke a bit with Johnny Holiday and Ahmed about financing and our trade in but it was getting late and my husband and I couldnt make a good decision at that time. So we asked if we could come back and talk tomorrow getting the same deal they spoke of that night. Ahmed nicley called me the next day and I asked if we could take the car for an overnight test drive to see if it suited our needs and fit into our lifestyle. He graceously said yes and later that day we arrived and picked up the car. The next day we returned knowing that we definatley wanted to purchase this vehicle and where impressed by the quality of work. At no time did we feel pressured to make a decision and honestly Ahmed was such a nice guy that we instantly liked and trusted him. We purchased the vehicle and are very happy, we had a great experince at the Mazda of Bel Air and I will say that my husband and I have only ever owned Honda's and where skeptical of buying a Mazda and Ahmed made us feel comfortable about our purchase and allowed us the time to decide that we where ready to buy a Mazada. Everyone at the dealership was friendly and nice and the atmosphere was wonderful. I would definatley go back and get another Mazda from the Mazda at Bel Air we had a great overall experince. I placed a 4 for the price beacuse as anyone would say I would have loved to get the car cheaper and the trade in for more.

dchapma2

Sep 30, 2011

This is my second time buying a car though Heritage Mazda of Belair with Wil Wells as my salesman. He is professional, courteous and extremely helpful with the whole process. He went the extra mile to get me the car that I wanted at a fair price. I would highly recommend this dealership and Wil Wells. I had to bring my whole family and he was very patient with my kids too - which was an added bonus.

jedmondson

Sep 27, 2011

I wasn't planning on buying a car, but after an accident, I had to. Wil and John made this a great experience. They were patient with me, they didn't hassle me via phone/email like some other pushy dealers do, the provided me with plenty of car options, and offered a very fair price. I wouldn't hesitate to go back to this dealer. 5+ rating.

blynam

Sep 26, 2011

I highly recommend this dealer to everyone I know. With Will Wells you always get over the top experience! He's just and awesome person! The whole team at Heritage Mazda in Bel Air are very customer service oriented! I've been going to Heritage Mazda for 11 years and will keep coming back!

heartcare

Sep 25, 2011

I was ready to purchase a car, had done my research, and decided on a Kia. After a very negative salesperson experience, I decided to look at other brands of cars on my list in the geographic area. After meeting Mr. Wells, there was no question about what I wanted to buy, and where. He was informative without being "pushy", was willing to negotiate, and didn't treat me like a "dumb female who didn't know anythig about cars (which I do, because I grew up in a car family with a father who was a dealer.)Buying a car is always a bit of a"pain", but Mr. Wells made the whole experience as pleasant as it could have been. He treated me courteously, introducing me to other personnel in the dealership, stayed in touch until my car came in, and had everything ready so that the entire process was efficient. The only thing that would have been a nice touch would have been if my car could have been delivered to me, with my trade-in picked up.

reed2084

Sep 14, 2011

Wil Wells made my experience at the dealership a great one. This is the third vehicle that my family has bought from him, and we will continue to buy from him because of his great personality and customer service. He was very helpful and informative, making sure to explain every option available. I am sure that I will be back.

john11vp

Sep 7, 2011

Will was easy to work with. His honest, fair and reasonable approach made the process of purchaing a vehicle a stress free experience. Would definitley go back for another vehicle.

Tobin801

Sep 7, 2011

William was great, he was a lot of help, very nice guy! He even stopped by my work to save me a trip to the dealership.

bwilbur

Sep 5, 2011

I worked with William Libertini to lease my Mazda 6 and he was very nice and easy to work with. The whole process was painless.

kr1130

Sep 1, 2011

Bought my first brand new car and love it! Stephanie was really friendly, and worked really hard to help get me the payments I wanted. William even bought me a little dolphin air freshener :) Great experience.

emily9413

Aug 31, 2011

As a new law school graduate with debt up to my ears, I was very nervous to purchase another car. Unfortunately, it was time. Due to those nerves I decided on a Mazda 3 Touring, which, according to Consumer Reports and Car and Driver was one of the most reliable used cars money could buy. From the very beginning Fran was helpful, prepared, informative and friendly. I, on the other hand, was not nearly as prepared as I should have been and was very grumpy due to my hatred of the car buying process. Thankfully, Fran presented the Carfax, vehicle history report and car maintenance report for every car I looked at without being asked. Each car had its own binder with all of the reports neatly bound, which made it easy to flip though and understand. Honestly, this process was extremely fast and easy. I was approved for a loan with a rock bottom interest rate in minutes and was on my way (went twice to test drive). Fran was wonderful and so were all of the other employees who worked with us. They showed us how to use everything in the car before we left and even made sure my phone was connected with the bluetooth. This is a great group with a wide selection, definitely check them out. Points to Consider:- Prices are firm and the dealership is not into negotiating the sale prices. However, the prices were very fair and way lower than most other things I found online. - They offer a 100k mile warranty for less than $1,000, big selling point for me.- They offer a warranty for tire and rims which is good for up to 5 years for around $8/month. I almost turned this down, but I just replaced an expensive rim on my old car so I went for it. - They can accurately value your trade in very quickly. I love my car and feel confident this dealership will win you over too.

marcsuben

Aug 29, 2011

This dealership worked hard to get me the deal that I was looking for. I greatly appreciated everyone's assistance in bending over backwards to ensure that the deal met my expectations. The deal on this new car met the criteria that I was looking for. Other dealerships that I visited were not able to do this. I greatly appreciate everyone's hard work at this dealership.

nvincelli

Aug 22, 2011

I had a very bad experience with buying my last car (like most people) - so I was very guarded going into Heritage after I found that they had a new CX7 that I was interested in. Fran Meyers is by far the best car salesman that I have had the pleasure of buying a new car from. He is very open and easy to get in touch with and I didnt feel any pressure to buy. He wanted to make sure that everything worked out the way I wanted it and that I was completely satisfied with my sale. Definitely will keep this experience in mind when I need another new car in the future.I would recommend Fran if you are looking into Heritage for your next car.

Rampolla

Aug 22, 2011

Ahmed was awesome! Very pleasant, professional and informative.Found a car I and my wife loved and get the financing done to fit our budget.I would definitly recommed Ahmed and the dealership to my friends and family.

slideadams

Aug 17, 2011

Easiest, most pain-free used car purchase I have ever made! A couple of years ago we purchased another vehicle thru them and that process was very pleasant as well!

11brett30

Aug 9, 2011

When I arrived at Heritage Belair Mazda, I knew specifically what I wanted. I researched the Mazda 3 and test drove several vehicles at various dealerships before I walked through the Heritage showroom door. I was greeted by Ahmed Hassan. I told him which vehicle I was interested in and if he could give me a price I was comfortable with, I would purchase the vehicle. A price point was agreed upon, and Ahmed made the sale happen. He went over the owner's manual with me and told me that the "quick reference guide" would become my best friend. Was he right! I use it all the time. He also came out to the vehicle and explained all of its many features. He even synchronized my phone for me. His friendly nature kept my buying experience from becoming a pressured sale. I was then escorted to the service department and scheduled for my first oil change. Next, on to the finance department, or so I thought. It took quite a while before I saw the finance officer. Even though he was extremely courteous, I felt this process was too lengthy. I know he had to explain the additional protection policies and options that I could purchase; however, I just wanted to sign the paperwork and take my new vehicle home. Overall, my experience at Heritage was great. I even received a call from Ahmed a few days later asking how I liked the vehicle and if I had any questions that he could answer. Great customer service!

stazz90

Aug 9, 2011

Friendly, courteous staff, outstanding salesman, overall staff professionalism, are just some of the many reasons I will recommend Heritage Mazda to all my friends and family. After a few bad experiences with other dealerships, I was about to give up on finding a better vehicle for myself and my family when I went to Heritage Mazda's website and saw a Mazda3. I called the dealership and received excellent service over the phone when asking about the vehicle. I went to Heritage Mazda that evening and the vehicle was there waiting for me. Fran Meyers was the salesman who helped me and he was wonderful. He helped keep me well within my budget, was very friendly and outgoing, and even treated my two boys to a soda and candy. I have found a dealership for life. I had a wonderful experience buying a used vehicle. I absolutely love my Mazda3.

Jenny Brockmeyer

Aug 8, 2011

I found the car I was interested in on the internet; Ahmed responded to my internet request. He was knowledgeable, likable and efficient. I test drove it that evening; he was not available to go with because he had other customers. Upon my return he gave me his undivided attention while we worked on some prices; James was also very helpful. I told him I needed to sleep on the deal. By 9:00 the next morning, Ahmed called. I asked for a bit more for my trade-in; he called back within minutes and the deal was done! He told me the car would be ready and waiting for me that evening; it was! Stephanie was delightful...very efficient and knowledgeable. The deal went through without a hitch at all. Years ago, I had been very very disappointed in Heritage Mazda in Bel Air and swore to myself that I would never go back. But Ahmed, Stephanie and James have certainly changed my mind; and I'm now the proud owner of a Mazda CX7!

sleal

Aug 6, 2011

The overall experience would have been great except there was a long wait for financing. However, everything else was great. The sales person, William, and the manager, James, both worked very hard to get me the car I wanted at a price I liked. Financing person, Stephanie, was very friendly, easy to understand, and patient. The dealer had to stay open later than usual to get me in my car that same day and nobody seemed to mind. They were all great about it. The porter did a great job at cleaning my car.

mdchick007

Aug 4, 2011

As a current Mazda owner, I went to the dealership looking to purchase another Mazda. Ahmed was very friendly and knowledgeable about the CX-9 I was looking to purchase. Even though we ran into a little snag with purchasing a new car, he was able to find me a great Pre-Owned vehicle at a great price! He even allowed me to take a car home so my family could help make the decision with me. Excellent customer service! Even the required paperwork was quick and painless.

MattFalk21

Aug 4, 2011

I recently bought a used truck from heritage mazda in bel air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck a week and the check engine light came on. Took in for service, had a speedy turn around but the issues was not fixed. brought it back one more time for the same issue, just to have to bring it back the following day. The thrid time i brought the truck in the the service department could not fix it and had to send it out to a local GMC dealership. Truck was in the shop for over a week with not one phone call on a update or even letting me know that they shipped my truck to another dealership. After truck was back at Heritage got a phone call saying they need me to drive it for a week then return the truck for a "check up". After that call i got another call saying my truck was "completely fix" and that I could pick it up at Heritage in Bel Air. Went that same day to Heritage to pick up truck and no one could find anything on my truck. They was no paper work on the services that took place with my truck or any invoices for any transactions that were made between Heritage and the local GMC dealership.No one seemed to know what was done to my truck beside that it was "FIX". So in a nut shell my over all review for MileONe Heritage Mazda is.....I will never go here for any of my automotive needs every again and I will make sure my friends and family never go there as well.

candy511

Aug 3, 2011

Wil was friendly, an expert at his job and timely & efficient throughout the entire process. He made it easy and lots of fun. I will highly recommend Wil Wells and Heritage Mazda Bel Air to everyone I know. thank you Wil, Misty :)

jmkwolek

Jul 30, 2011

I was immediately greeted by a friendly sales representative that addressed all of the questions and concerns I had about the car. He did not try to sell me anything that I did not need, and gave me a great deal on the car. Service was very friendly and helpful, and they immediately followed up with me the next day to see how I was doing with my car. Overall an excellent car buying experience.

asierak1

Jul 29, 2011

Fran Meyers and the rest of the staff at Heritage Mazda of Bel Air are the best in the business. Their service to me as a customer was excellent, and it was obvious that they truly cared about my experience throughout the entire process of purchasing my new Mazda 3. Fran understood exactly how to treat a customer, and has earned Heritage Mazda of Bel Air a loyal customer. I highly recommend purchasing your next vehicle from this dealership!

Jane zum Brunnen

Jul 29, 2011

We were very pleased with the response from Ahmed and his staff. When we stated that a passed experience had left us unsure of any future purchases, he put us at ease right away. He listened to all of our needs and was able to suggest a car that satisfied everything we were asking for. He was also very patient and kind which allowed us to make our decisions at ease and with no pressure. It was a very enjoyable experience!

jdchristesen

Jul 27, 2011

I had a good overall experience though I did have problems with my dad cosigning a loan for me because I was to be in another state. They worked through it though (even though they were the ones that had a problem with it).

britawater1105

Jul 27, 2011

Everyone here was very friendly and very helpful. Had a great experience dealing with this dealership, and will definitely be using them in the future!!

jtp4050

Jul 22, 2011

What a great experience buying from this dealer. they did not only want to make a sale but wanted me to be happy with my purchase. A little unbelievable in this day. I can't give John the sales manager enough accolades. Professional, knowledgeable and courteous are a few. I felt that anything I asked for was going to get done and it was! Steve ( the sales guy) was great, the purchase process was very quick and easy. I would not hesitate for one moment recommending this dealer to friends and family.

cbibber

Jul 22, 2011

Went to showroom and was ignored for 10 minutes by 5 sales people who were standing around BS'ing. As Ahmed walked by, he said "do you need anything"? we stated that we wanted to test drive a CX7. (he made it seem as if we asked too much of him) after test drive, we liked it. Needed/Wanted a CX7 in White which he located at Heritage Towson. He went to pick as told us to go have lunch/dinner and we could come back (this was a Saturday) we left there at 3:45pm. Before we left, he said "hold on, i need to check to ensure my guy is headed to pick it up", when we sat for 10+ minutes for him to come back, i decided to walk outside and saw 6 sales people on the side of the building laughing/giggling as the were all SMOKING while WE WASTED OUR TIME for this idiot. I looked at all of them and said "i cant believe this!!" so we got up and Ahmed came running over and said "ill call you as soon as the car arrives". We left and had dinner at Harford Mall area and Ahmed called at 5:30ish and we still were hanging with dinner party. At no point did he state that they were closing soon. We finished dinner and drove back at 6:25pm, i walked into showroom and NO ONE was there(i guess they forgot to lock up because both doors were unlocked) and i called Ahmed on his cell and he said "ooh, i am at home, we are closed" i said "you must be kidding me, you never told me that". he said "come back monday. As mad as that made us, we did come back on Tuesday and Loved the car but it had options that we didnt really want to pay alot of extra money for (WE HAVE BOUGHT 5 CARS FROM HERITAGE IN 10 YEARS so we are very LOYAL!!) upon discussing price, Ahmed and John (manager?) were extremely Ignorant and VERY UNPROFESSIONAL!! We were so offended, We got up and Left. The next day we Drove to Heritage Towson and ran into manager Scott and salesman Hank who stayed open until Midnight to complete our sale. 2 days later, the Belair crew decided to wise up and John called to Offer me a "deal" and then Ahmed called with his "deal"...TOO LATE!!!! The Heritage Mazda dealership is the WORST dealership i have ever gone into... IT SHOULD NOT HOLD THE "HERITAGE" name.......On the other hand, HERB at Heritage VW in Parkville is OUTSTANDING... (we called and reported our experience to him as he has been the person who sold us the previous 5 new cars in last 10 years) and He also sold me a $50,000 Jeep Grand Cherokee from the next door Heritage Jeep Dealership... Kudo's to Herb (VW Parkville), Scott and Hank (Towson Mazda)!!!!

fieldss

Jul 16, 2011

I bought another Mazda 3 from this dealership and was very satisfied with it. I wanted to upgrade to a better Mazda 3. But everything has been and was very easy getting through the purchasing process and dealing with the service department in getting oil changes and regular maintenance.

d_ry

Jul 16, 2011

Heritage was a great place to buy a car. Fran was full of information and honest and up front about everything. They hid nothing from me and worked with me during a tough time. The Finance Manager Stephanie was the icing on the cake. One of the nicest people i've ever met. John, Fran and Stephanie all worked to get me the best deal to get me on the road and gave me my best car buying experience to date. I would like to thank them for everything they did and am already recommending heritage and Fran to friends, family and co-workers. Thank you!

Scorpian

Jul 16, 2011

I was extremely pleased with the quality service I received when I went in to trade my car, I have always be treated great when I go in. My last visit Mr.Wells went beyond what I was expecting him to do so I am a customer for life and all my family members,friends and clients will be coming in to get their car at Miles One.

Danispring

Jun 30, 2011

I was pleased with my experience with Heritage. Everyone was friendly, good humored and easy to work with. With my work schedule, I couldn't make it in to the dealership until later in the evening, but no one seemed to mind staying until after closing to help me. I never felt pressured into buying or rushed into making a decision. William Libertini even came in on his day off to finalize my purchase. I would definitely recommend Heritage Mazda of Bel Air.

Brooke*

Jun 30, 2011

Everyone was so friendly helpful and patient. They listened to me and my specific needs and worked with me with no pressure which I felt at previous dealerships. It was a great experience and im so happy with my purchase.

glz91

Jun 29, 2011

Was very Pleased With My experience at Bel Air. Customer service was great! Fran Meyers was very helpful in all our questions and even gave us a deal with 2 free tires! very happy so far with the purchase!

scottmartin5

Jun 28, 2011

Overall I had a great experience here. Will Wells was very helpful and willing to work with me to find the right car for the right price. Even the finance guy was nice and wasn't pushy about the back end stuff. I'm glad my friend brought me to Mile One and will certainly tell people where to go if they're looking for a new Mazda.

Muschara20

Jun 23, 2011

Wonderful experience at this dealership. William and Ahmed were very helpful and had excellent customer service. Richard expedited our financing and management was great too.

joseph.floro

Jun 17, 2011

Ahmed was a pleasure to deal with. One of the best I have ever met with. I would rate him alone as a five out of five.

maleyjm

Jun 14, 2011

My husband made four trips to this Mazda dealer over the past 7 months and every time Ahmed was very nice, patient, and helpful. When we finally decided to buy new instead of used, Ahmed found us the car we wanted in the colors we wanted. It was still more money than I wanted to spend, but I don't think he could have done any thing more about that!

kzk750

Jun 12, 2011

Ahmed was incredible. It was one of the greatest car buying experiences I have had. He was friendly, funny, not too aggressive. I would recommend him highly to any friend or family members. Ahmed was awesome. He didn't rush me, had a lot of patience and gave me the car I wanted with the price I loved. I love the car and enjoying the ride.

Kirk852185

Jun 12, 2011

Excellent excellent excellent in every department, price of cars, friendliness, and basic just nice people. Was not put under any pressure in dealing with Ahmed and John. They gave me more than a fair price for my trade-in. Would recommend to give these people a call before you close a deal where ever you are. I travelled 80 miles but saved $$$$$$$. Thanks again Ahmed and John.......

deannafindley

Jun 11, 2011

Everyone at mazda was so helpful and friendly. I didn't feel like i was even at a dealer ship.I normally dreaded going to look at cars but here they were not pushy like some places and don't try to sell u something that you don't want.it was a great experience and would recommend to others.

berrar91

Jun 10, 2011

From start to finish, the experience was flawless. Basically, we were treated like family. Every question was answered, not from a salesman's perspective, but rather from real people who cared for you and your wellbeing. After shopping around, this is actually REALLY hard to find. Ahmad was a sensation man to work with. Great personality and sense of humor. He was truly a delight to work with. We have never been treated so kindly at a Car Dealership. It ended with our finances being taken care of by Stephanie, who also was the most reassuring and helpful woman. Overall, it was a perfect experience from start to finish. Truly, a great team of workers.

dansco72

Jun 9, 2011

Bobbi was wonderful. I called the dealership earlier that day, told her the car that I had seen online and asked if i could come take a look at it. She asked when I wanted to come and I told her I could be there in forty-five minutes to and hour. She said, I'll see you then. When I got there, she was friendly, very accommodating (as I had my husband and 2 year old with me) and very professional. She took me on the test drive...a real test drive, so I could truly get a feel for the car. While we were waiting on the assessment, she even took me to the service bay and showed me where I would need to go when I returned for service. She was able to get me the price I wanted and the rate I wanted and I was a very happy camper when I left in my new (pre-owned) car. I would truly recommend Mazda of Bel-Air. You'll get a great deal and most of all...wonderful, courteous, friendly and professional service.

hamman

Jun 7, 2011

Well this is my 3rd time back to Heritage in 1 month. I had to buy my daughter a car for college. Once again Fran did a great job for me . He put my daughter in the perfect car for her 2008 Mazda 3. She loved it. I will recommend Fran and his company to everyone that I know who is buying a car. They treated us like one of the family. You will find out just how good a ddealer ship is when you have to have service. They passed with flying colors. I am not kidding Fran and James were great. Except for the fact that James went to Gilman (private joke) he is a great guy. I never met these guys before and they made me feel at part of the family. Make this your first stop when buying a car, you will not be disapointed.