Used Cars for Sale at Heritage Mazda Subaru Volkswagen Catonsville Pre Owned in Baltimore, MD

Tyler c

Oct 6, 2016

Kevin made my buying experience fast and the best moment of my life he explained all the tech stuff to me and just made this a very fun and easy buying experience I love my wrx. Thankx again Kevin

Nora

Sep 13, 2016

It was a very beautiful environment with nice sales person. Thank you so much Mr. Islam. They have lifetime vacuum and washing for the car for FREE which is awesome!!

Tae

Sep 8, 2016

That was an easy and careful service to purchase a frester. Thank you, Mr. Yong Lee

Mary C

Sep 8, 2016

I recently purchased a Subaru Forester from Heritage Subaru of Catonsville. Matt Nemetz was the sales representative who did such a great job of making sure I got just the right car for my needs without pressuring me.

Sam

Aug 31, 2016

I just bought a CX-5 from Gora Seck. He was very friendly, helpful, and well-versed in the differences between the cars I was interested in. He helped me get a great deal for the car. I would definitely recommend Mazda cars and specifically this dealership!

Mom Denise

Aug 28, 2016

My son was purchasing his first car and Mr Yong Lee was patient and supportive throughout; as my son first wanted a used car and eventually selected a premium Impreza. Mr Lee has a great personality and wasn't pushy or overbearing. Russel did a great job quickly locating the color car my son selected. Everyone we encountered was polite and positive. The least pleasant part of the experience was when we went back to sign the final papers and there was an attempt to sell us various maintenance agreements and gap insurance. The finance salesman went quickly from friendly to insistent to brusque when we turned down all packages.

MFlynn3

Aug 22, 2016

I found myself in need of a new car, and had not been through the buying process in years. As a woman, it can be intimidating to walk into a dealership to purchase a car. A friend recommended I go see Steve Sherman at Russel Mazda, and I was not disappointed. I did not feel pushed or uncomfortable at any point, and when I told him what I was looking for, he helped make it happen. I bought the car I wanted, and I feel like I was treated with the respect I deserved.

MG

Aug 20, 2016

May and Kevin treated me with a lot of respect, being up front with price, and went the extra mile to earn my business. I showed up around 8 pm to complete purchase and delivery. Even though May was handling other customers, she, CJ, the business manager who handled the transaction paperwork, and those that prepared the vehicle for delivery got me on the road fairly quickly. I have purchased several vehicles and that was one of the quickest, smoothest deliveries I have experienced.

vicky guillermo

Jul 31, 2016

gora seck was very helpful and courteous in assisting us choose our car.the wholestaff are cooperative and made u feel welcome .we had a wonderful time .

Kelleye

Jul 8, 2016

My experience with Tussel MAZDA was AWESOME! From Sales to Finance, the customer service was OUTSTANDING! CJ in Finance was so helpful and made my buying experience easy and fun! Overall, a great experience!

Robjusthome

Jul 1, 2016

We recently bought and leased a vehicle there, two at the same time. They were friendly, helpful and never pressured us, though we made three visits to their dealership. They tried hard to work with us to find us what we wanted at a price we could work with. Our salesman Randy stood out as being very good to work with. That said, since we spent so many hours there we got to know many of the staff who were all nice. We are very happy with the cars we ended up with.

Gisele

Jan 5, 2016

I just got the car I wanted today. Mazda CX-3 touring. Love it! Thank you Randy for making things work out and making them as quick as possible. You absolutely deserve 10/10!!!

ashby

Nov 8, 2015

i have never had so much fun buying a car, ask for steve and enjoy your experience

Love, Md

Oct 22, 2015

I want to thank my car salesman Mr. Milos Kartas for the outstanding customer service I received and everyone involved in the sale of my car. I am usually leary about buying a car because I have had such bad experiences . Mr. Kartas showed me that there are honest car saleman that won't take advantage of people and try to cheat them. I will recommend him to anyone wanting to buy a car. He has restored my faith. I purchased a white Honda Civic Thank you Mr. Kartas

NMx Baltimore

Sep 11, 2015

Although I had not intended to replace my 2014 CX-5, Steve Sherman and his team (Jeff & Delray) got me into a 2016 for the same monthly cost and made it so easy that I enjoyed the experience.

Joan

Aug 16, 2015

I was very anxious and nervous about buying a new car. Julian and Jeff and the rest of the folks at Russel Mazda were so helpful. Julian took the time to answer all of my questions, teach me about the car, and make me feel comfortable and not rushed. (My husband and I had been looking at other cars and I learned that all dealerships are not the same!) The service and care I received from Julian could not have been better. I am thrilled with my purchase of my new Mazda 3!

Dennis

Jun 10, 2015

I bought a new Legacy from May Farris two days ago and was extremely pleased with her assistance as well as the General Sales Manager, Danny. May was very knowledgeable of her product and, while she was extremely busy, took her time with the process, found me the car in the color I wanted and it was picked up, prepped and delivered the same day. I've only driven it about 40 miles so service hasn't been needed but if they are nearly as cooperative as the sales department I'll be a happy camper. May even spent a considerable amount of time today re-instruction me on how several items on the car worked. So often it's difficult to get in touch with a salesperson after the sale but that has not been the case with May.

Fashiongirl

Jun 8, 2015

Bought a used CX-5 and it was time to get a new one. Went to Russel and met with mazda manger (cant remeber his name but he had blue eyes and gray hair). He was nice, but shut me down when i said i wanted more car for less of a payment, but this is were Julian came in. I think he hounded him until he could get the manager to help me out. I left that day and Julian got me back in the day after. He was able to get me more car for just 15$ extra a month. The manager was a nice guy tho, he just wanted me to be realistic and honsetly, i was just taking a shot. but Julian was awesome and really nice and truly did do his best i believe to help me get a new car that could fit in my budget. Ask for Julian and the blue eyed mazda manager if you ever go to Russel.

Vernon Reeder

Jun 1, 2015

It started with a phone call to a Salesman named Sean. I explained, my son was looking to trade, his car for a New Car. Once we arrived, Sean couldn't, have been any nicer to him. Answering any question, he had, and going over, every detail of the new car. I must say, from Justin, the Sales Manager, to Thomas the finance guy...Oh, and I can't forget the GM, They, not only beat the deal, from another Subaru Dealer, they made my son feel very at ease. This was a great experience, for both Son and Dad ! I can't thank you enough! I will return when my lease is up! Thanks, Again, Vernon Reeder,

Kreisel Mazda6 buyer

Apr 21, 2015

I purchased a manual Mazda6 from Julian Barnes. Started off great. I had been dealing with him for a while, plus I could nor forget his name due to the amount of Voicemalis he left on my home phone, but he persistence, so I finally decided to hed out that way. I met with Julian late one night right before they close to drive a Mazda3 and instead of rushing me, he still took me on a timely route to get a true feel. I liked him from that point on. 2 weeks later. I brought my wife with me, but not to buy a Mazda3. Instead we decided on a Mazda6. Purchased the car, but it came from another dealership and had chips in the paint, but all in all Julian said he would take care of it and that he did. I was impressed by him and his service staff. My wife told him that we had 2 kids and will be needing cars in the near future, so dont quit the car business anytime soon. I recommend Julian because he gets it done. When you go to Russel Mazda in Catonsville. Ask for Julian

Adrienne C.

Apr 17, 2015

I love, love, love, CX-5 from russel mazda!!!! Deondra and Julian were both so helpful! I had surgery and deondra followed up and checked on me without being pushy. They worked as a team to get me my new suv, which really made me feel special.. they got me my car (the exact one i wanted) explained all the features to me, and made sure i was 100% comfortable with everything before finalizing everything and me leaving. i honestly would recomend russel mazda to everyone. they were very dillegent and their sales people are the best!!!!!!!!!! A++++++++

Brandon Smith

Apr 17, 2015

I have never purchased a car before so I was extremely nervous about this whole process. My girlfriend Julie told me about this amazing sale person who she knew would help me out. of course i was skeptic, i have a cousin who sells cars so of course I wanted to stick with family but Im so happy I didnt. Deondra Heggins was so there with me the whole time, she saw that I was anxious and nervous and she bent over backwards to ease how I was feeling, she fought for the best deal and kept me in the loop. I never felt alone, or decieved, or lied to, like i heard the process would be. She was PHENOMENAL. in fact Im sending everyone to russel, from the Sales Manager Jeff, to the Bigger boss whos name I dont remember, even finance, they were AWESOME. if your looking for a stree free car buying experience with a sales person who really cares about the customer, go to Russel and make sure you ask for Deondra Heggins

Jeff

Apr 15, 2015

Lamar Blakney is a wonderful sales person. He was very helpful and went to great measures to assist us in getting the best price and rate for our newly purchased Subaru Outback. We highly recommend Russel Subaru and be sure to ask for Lamar to be part of your sales team. Thank you for everything you and your team did for us!

Beckie

Apr 11, 2015

Lamar was very friendly and never did I feel pressured throughout the whole process. He helped me get a fair deal for the car I wanted.

jesse the car enthusiast

Feb 9, 2015

I came in 2 weeks ago to test drive a wrx but decided not to because there were a few cars parked in front of it and I didn't have time for them move it. I came back today and called 15 minutes ahead so they could pull It out. When I arrive they ask if I intend on buying the car today. I don't know who in their right mind would buy a car or even consider buying a car before driving it. Either way, they tell me "customers want these cars with as few miles as possible on them." I guess Im not a customer then. I'm convinced they don't even sell cars there. Either way you obviously won't be my dealership of choice and I Will make sure everyone I know in this area is aware of this places nonsense.

Marc

Nov 24, 2014

I had a very good experience at Russel. My salesperson, I felt that Julian Barnes, and the manager, Alona Holland, were very customer centered. Julian was straightforward, positive and efficiently moved me through the process. Alona was personable, articulate and appeared to be very genuine. I believe we all negotiated a fair price for my trade in and the new vehicle and overall I was very pleased. Serge in financing was helpful and did not make the hard sell or extras which I truly appreciated. Admittedly, I had read some very negative reviews about Russel Mazda, but it looks like those are all dated and that new management and sales team in place has the right temperament and attitude to be very successful.

NY

Nov 24, 2014

I was looking for the best deals on the 2015 2.5i Limited, got one with an outside state dealer. But the car was not available for 2-3 weeks. Same car was available with Russel and Yong Lee was my sales person. I told him upfront of my deal. He told me that the car that I looked at Russel was sold but another was coming in 2 days. He promised to meet the same price even though the other car had some additional accessories installed. He coordinated the delivery schedule, had all the paperwork ready before my visit from NY, Yong was thorough, professional and very respectful all throughout the whole process and explained some of the financial aspects of the deal. He had the car prepped up, tank full with all documents ready. I would definitely recommend his services to all my friends and family. Excellent service!!

Darach

Nov 19, 2014

I just purchased a new 2014 Subaru Crosstrek Hybrid Touring from Russel Subaru last night. In short it was the best car-buying experience I'd ever had. Here's why: I informed the sales people that this was a birthday present for my wife and she'd never owned a NEW car before. Without me asking they went ahead and prepped the car I'd test drived - the one I wanted for my wife - put it in the center of the showroom floor and covered it with a huge amount of baloons. I'd tried to make the car a suprise so she knew just for a few hours that she was getting it. When my wife saw it she was totally smitten. You couldn't wipe the smile off her face. The salesman and the process: I highly recommend both Scott Wilson and Yung Lee. Mr. Lee did most of the work with us walking us through the physical car, the paperwork, application for financing and all but the complicated paperwork process. He helped me get better financing by suggesting different ways to buy the car. He saved us a lot of money. He was informative, friendly and in a word - Great! I was really impressed with the complicated paperwork process as well. "Karen" was extremely honest about her opinions about what additional options one should add to the car. She owns a Subaru and has some of these options herself. Thus, she's well qualified to recommend which Extended Warranty I should choose, the GAP insurance, etc. Please note that my past experiences have had the "finance guy" sneaking in thousands of dollars in additional features I cared nothing about. They didn't tell me about these charges but was hoping I wouldn't notice their inclusion in the paperwork process. Karen did nothing of the sort. She was extremely helpful. Have I had the car serviced yet? No. I cannot speak of the service experience. However, I'd highly recommend the sales experience.

Jenny

Nov 17, 2014

I purchased a 2014 Miata from Russel Mazda. I wanted to relive my past because I had owned one 10 years ago. Long story short, I came in and met Julian and he was sweet as can be. We went test driving around Catonsville and he made me stop in the middle of the street and told me to put the top down and floor it! I fell right back in love with the car I had once owned before. We waited a while to get in finance, but it was a Saturday and their was alot of people so I understood. All in all, Julian stayed by me and even gave me some pizza that was actually for the dealership. Julian was great from beginning to end. I give him a A+++

Steve Swatkoski

Nov 12, 2014

We recently purchased a 2015 Subaru Forester at Russel Subaru. We had a great experience. We were greeted by Kevin James when we arrived in the showroom. Within minutes we were cruising down route 40 on a very enjoyable test drive. Once we knew we wanted to buy a Forester, Kevin made the process very relaxing. He was able to work with us to get a price on the car that we felt comfortable with paying. He had a great personality and was not pushy at all. I would highly recommend asking for him when you are interested in purchasing a new Subaru.

Devin

Nov 5, 2014

I bought used Subaru forester. Good condition, Good car, good service, good salesman!

Qianli Ma

Oct 29, 2014

Our salesperson Julian was kind and not pressuring. We came back three times in one day only because of how nice he was and we got the best deal Julian could make. All in all, we walk out happy. I recommend him because of honesty

Myunglee

Oct 29, 2014

Julian was very sweet to me and gave me my best deal, Thanks Julian

Bertina J

Oct 28, 2014

Went to Russell Mazda because it was time to get a new car because i already owned a BMW but it was my husbands. Started off shakey because the of the whole eprice thing and then the add backs to it but I wouldn't have even bought the car if it wasn't for Julian. He was so nice and sweet and made the process so easy and painless. I told him it was the best car buying process I ever had. Even though technically it was my first because my husband bought me the BMW, but years down the road when I decide to purchase another car or trade in my BMW, whatever salesman I have has a tough act to follow. Go see Shawn and Julian for a fun buying car process

Architectina

Oct 8, 2014

My sales person Julian truly made my new car buying experience enjoyable and seamless. I appreciated that he made me feel like his only customer and the most important buyer at the dealership. I also love love love my new 2015 CX5! Great car. As this was only my 2nd new car purchase since 1991, i am grateful for the experience.

Mazda3 superfan

Oct 7, 2014

Great buying experience. They had the exact car I was looking for at a great price. My new Mazda3 has everything I could want and then some. If you are looking for a great buying experience I recommend the staff at Russel Mazda

John in MD

Oct 2, 2014

Russel Mazda has a very odd business plan - I don't know how they actually sell any cars off internet leads. They quoted me a very good internet price for a Mazda Miata. I took a test drive and then came back to do the paperwork. They then offered me a price that was over $3,000 more than the internet quote. The salesman and manager then did a song and dance indicating the price they originally quoted me in an email included all possible incentives and since I did not qualify for the incentives the price was $3,000 more. They then wanted to start negotiations over the inflated price. I have done many internet deals for new cars. This is the first time a dealer wouldn't actually honor their quoted internet price. Fortunately, they are just down the road from me. Definitely, don't drive very far to do business with these folks unless you qualify for all possible Mazda incentives.

E. Karelis

Sep 30, 2014

I purchased a (used) 2010 Mazda 3 from this dealership with such ease. From the minute I stepped into the dealership I felt welcomed. My sales associate, Frank, was absolutely wonderful. He answered all my questions and was very knowledgeable with all the vehicles that I was interested in. Frank also introduced his Sales Manager, Bobby, who was very friendly and an absolute delight. The financing department was very efficient and I was done before I knew it. I would definitely recommend this dealership. They have great customer service, great prices and a great selection of vehicles to choose from.

Mstorm

Sep 30, 2014

I would recommend Russel Subaru to all my family and friends. The buying process was a breeze. So friendly and helpful from Sales people to the management!

Greg

Aug 21, 2014

Responded very quickly with salesperson phone call and texts about vehicle we are interested in. At this time we are still negotiating in pricing.

Jgoliver

Aug 5, 2014

After looking the online price, called the dealership, they transferred me to Sales Department The Sales Representative, female not the best and calm voice insisted to me the price was over 3000.00 the price advertised, wasn't nice or anything a little rude no explanatory at all. Doesn't look like a Dealer looking to seal cars one family at time. Thank You going to find a better Customer Service Dealership.

Carl B "old fogey"

Jun 4, 2014

The visit was prompt, and glass damage was found and I was surprised that it was well taken of, even though I wasn't much disturbed by the slight damage that was a bit old..!!

Kelly

Mar 17, 2014

This is the second car I've bought from Russel Mazda, and when I bought it, I got the 5-year prepaid maintenance plan. That has worked like a charm - regular oil changes and all other routine maintenance, every few months. It's been easy to schedule the maintenance appointments on line and to get an appointment day and time that's convenient, and the servicing has always been completed very promptly. Waiting room is comfortable, too.

Rosann R

Mar 13, 2014

After I bought my two cars at Russell Mazda and took the first one in for service, they treated me like I was the most valued customer in the world

Brian

Mar 6, 2014

If you want to buy a new car and are in the market for a Mazda, go here. Nothing more needs to be said. I was looking for a Mazda 6 and I found this place (Russel Mazda) on the internet. it was the right price. Frank Tilghman and I were able to agree on a price over the phone and via e-mail so when my wife and I got to the dealership it was just a matter of signing papers and driving out, which is basically what happened. The car was ready and the paperwork transition was executed smoothly by Frank McCormack (the finance guy). I'd also like to mention that we are not locals....we live about one hour and 30 min away from the dealership so that kind of shows you the feeling that we got over the phone just talking to these guys (what I mean is that we would not have wasted our time driving almost 2 hours to buy this car otherwise). So, again, if you want to buy a new car, and are looking for a Mazda, go here.

NewcarBMORE

Feb 20, 2014

My sales representative was Frank Tilghman. He did a fantastic job at explaining the features of my new car and following up via telephone to see if I had any questions. During the sale, he gave me time to think about the decision to purchase without pressuring the sale. Overall a great experience and great car!

Jesse

Feb 4, 2014

Purchased a pre-owned certified 2012 Subaru Outback with 19K miles. Sales person excellent. Nice car, nice price. We drove the 7 miles home and noticed there was a nail in the sidewall of the tire. Drove back to Russell and they said they would fix. After the mechanics examined, they determined not fixable and since this is an all-wheel drive vehicle, they could not just replace one tire. They replaced all 4 tires with brand new tires - NO CHARGE. I will most likely be buying my next car from Russell Subaru.

loui

Jan 17, 2014

buying the car was easy with no haggle approach to deal

Bob G

Dec 24, 2013

I traded in my 2006 BMW 525 for a 2014 Mazda 6 Grand Touring. The sales rep, Kevin James, was outstanding - very helpful, patient, no BS or pressure. After talking to him about life during my and my wife''so test drives, I liked him not only as a salesman but as a person. Fares Hassan was very helpful in arriving at the final price, and the financial people were also very professional and pleasant to deal with. Overall, a very pleasant experience and a great new car.

Bon secours

Dec 2, 2013

I belive May was the most professional sales person I have ever had the pleasure to work with

Laura

Nov 11, 2013

Russel Subaru is a great place to buy a new car and receive service.

"Wink"

Nov 8, 2013

Kevin James was very knowledgable and gracious, easy to work with and talk to. Kevin had a good personality. Fares Hassan is very good with people and trying to help out customers. He introduced me to the Service Department and Service Writers. I appreciated him introducing me to the rest of the Staff. Josh Betts the Business Manager explained everything and worked with me to meet my needs. I appreciate all the help everyone I met gave me.

MaggieA

Nov 4, 2013

I had a great experience at the dealership while trading in my Impreza to a Forester this weekend! Thorough, professional and quick! While having recent repairs done, someone at the dealership mentioned good prices on the 2014 Forester so I traded up!

Local Folks

Oct 28, 2013

Overall a great experience...we purchased two cars from Russel this weekend...We are very satisfied with all of the process and especially with the sales representation...

Mike

Oct 8, 2013

From my 1st contact via the internet the staff at Russel Subaru were great to deal with. The car was ready for a test drive when we got there even though we were late for our appointment. We shopped around quite a bit to get the "used" car we were looking for and found it there. The price was right and we drove it away.

Lauren O

Sep 2, 2013

We had been to heritage Mazda in owings mills and had a terrible experience so we decided to try out Russell Mazda. Everyone was very friendly and welcoming. We got a great price for the car we bought and the process was easy. We would highly recommend this dealership!!

Niel

Aug 21, 2013

We just bought our fourth Mazda from Russel and our third Mazda 3 from Steve Sherman. We have consistently received a high level of service from Steve, along with the best financial deal.

Fay

Jul 24, 2013

Getting a good deal was not painful. Sales department was friendly and considerate. Completely satisfied with car and experience. Could get a better detail shop though.

Ici Mack

Jul 18, 2012

I was interested in seeing and driving the new Mazda CX5, but I hesitated to go to Russel because of some negatives comments that I saw online. However, since Russel was the closest Mazda dealer to my house, I went anyway. I ended up going back two times and then decided to buy. Rich, my salesperson, and Jake, the manager, went out of their way to make my experience a very positive one. I glad I went to Russel and I'm glad that I bought my Mazda CX5.