Used Cars for Sale at Hilltop Nissan in East Hanover, NJ

HAMMER 15

Jun 29, 2016

Extremley helpful and never made us feel pressured into making a purchasing Would definitley recommend Hilltop Nissan to my Family and Friends!!! It was a Wonderful experience!!!

JAN C.

Jun 17, 2016

Excellent sales and service when leasing my new Rogue, in and out in less than 2 hours. Friendly, courteous and efficient. I would highly recommend the dealership and especially our salesman,Peter Surdi.

Jenna123

Jun 14, 2016

The WORST EXPERIENCE EVER!!!!! I recently attempted to lease a car from this dealership and had a terrible experience. After picking up the car which was brand new I noticed white residue on the drivers seat panels. After deciding this car was not for me later in the day (roughly 4 hours later). I returned to the dealership to return my car. I felt I was pressured and lied to about my rights regarding this as a way for the dealership to keep me from returning the car. I literally put 10 miles on the car and the excuse I was receiving was the car would now be considered used as a result it would cost the dealership money to take it back. However this is strictly a tactic and the dealership made a decision to not unwind the deal. I feel a repeat customer or any customer for that matter should be treated better. The lack of customer service was truly discouraging. I am a loyal Nissan owner and have never had this type of experience before. What bothered me the most was I was not just dealing with a salesman but the GENERAL MANAGER Bill Vielee. The experience will ensure my family, my friends and I will never go here again.

paul4110

Apr 18, 2016

Hilltop Nissan is a pleasant experience. Our salesman today, Peter Surdi, was a refreshing change from the usual high-pressure, less-than-honest salespeople I have dealt with at other dealerships. See out Peter specifically and your entire experience at Hilltop will be a positive and memorable one.

Joe A

Apr 2, 2016

Pete Surdi is a fantastic salesperson!The dealership is top notch!I had a great experience!!A pleasure!You will be greatly satisfied with selection and pricing!

carloscmc

Apr 1, 2016

1 review we searched for cars all over and ended up at Hilltop Nissan and the experience was great. from the moment we walked in to the moment we drove away with our car was very smooth and professional. The salesman Peter Surdi was very courteous and professional. he went over or options based on our needs. provided various options as far as financing was concerned and more. after we had finalized the deal not only did he go over the car with us bumper to bumper, he also went as far as to take us to the service department and introduced us to the service manager and he went over the details of the maintenance plan and more. we are so happy we stop at Hilltop Nissan to find the right car for us. We enjoyed our experience so much we introduced our son to Peter and they just completed a purchase/sale of a Maxima. in this day and age of the internet and other means of purchasing a car or truck I am still glad the we were able to purchase our cars the old fashion way with hand on professionalism and service.thanks the Collazo family

Matthew Weber

Dec 20, 2015

After reading positive reviews about this dealer, and salesman Peter Surdi, my wife and I decided to visit Hilltop Nissan to lease another Nissan Rogue. Peter was friendly, informative and actually was able to locate some 2015 models with better rebates. He was upfront about pricing, did not pressure us at all and kept the negotiation professional. We walked out with the car we wanted and at a price we felt comfortable with. In addition, Dean, the finance manager, did not pressure us to buy any additional add ons, and was quick in finalizing paperwork.. We highly recommend this dealer and Peter Surdi to anyone looking for a Nissan!

Lost Customer

Aug 20, 2015

I felt like a lost customer with all the dealerships i went to but hilltop Nissan was the bomb when it came to my needs. It was a pleasure to do business with great staff and beautiful location. Very accommodating and friendly staff will definitely recommend to friends and family. Thank you for a job well done!

KMV212

May 30, 2015

Shopping for a vehicle has never been as easy as it was at Hilltop Nissan. Pete Surdi was friendly, inviting, and provided a great experience.

Mattschwarz

May 20, 2015

While dealing with Hilltop Nissan, the sales associate that I worked with was Peter Surdi. He was extremely helpful and courteous while we were there, approaching us while we checked out the truck that we eventually bought. He knew what he was talking about, and made the car buying experience very easy. Highly recommend heading to Hilltop for future purchases.

carguy,Anthony123

May 18, 2015

They are very patience with you and always try to find the best deal for you. very nice people working there with there only priority to help you.. I know I wouldnt buy I car anywhere else for the rest of my life

Cara

May 16, 2015

My experience at Hilltop Nissan with salesman Fasi.k was great he was very helpful and friendly helping me pick out my first car and also getting my mother into a newer car. Definitely would recommend this dealer and this salesman to any one looking for hassle free experience.

T Bone HD

May 8, 2015

It doesn't get any better than these guys. In 5 mins they put a plate on the car so I could take it home to show my 75 yo Mom. On return I had and incredible price and finance offer on the table in 5 minutes, and when i returned they had the car cleaned up and had us in and out in less than 45 mins. Sincere Thanks to Fazi, Sales Manager Robert Serritella and Finance Manager Dean Alagna for a hassle free, fantastic customer service buying experience at Hilltop Nissan. Hilltop Nissan is HIGHLY recommended!T BoneScottsdale, AZ

Happy

May 3, 2015

I bought a Nissan yesterday. Bob was such a nice person. I will buy my car there all the time.They made it a pleasurable way to purchase a car. this is the fifth car I bought and they made so easy. Buy from them!!

TKBurgos88

Apr 30, 2015

These guys are GREAT! SUPER helpful, EXTRA fast, just AMAZING. Definitely would recommend coming here! Anything you need they try their hardest to accommodate. I shopped around before I went to this dealer and within minutes I just felt at home. They cut out the nonsense B.S and were just upfront and honest. I'll be coming back for my next car! Pete & Dean YOU'RE AWESOME!

Xterra

Apr 27, 2015

I purchased a new vehicle from Hilltop Nissan recently. I dealt with salesman Peter Surdi, best experience I Have had buying a new vehicle yet. Absolutely no pressure, test drove two vehicles and finally made a deal. I was in and out of dealership in 3 1/2 hours, also no pressure on purchasing any extras. Overall I would recommend Hilltop Nissan and Mr. Surdi.

Robby2011

Apr 21, 2015

Came in for an oil change...they were busy for a Tuesday.. My service advisors Bob and Joe both went out of their way to make sure I wouldn't wait too long..In and out in under 30 min!! I CANNOT stress enough how well both Bob and Joe treat you when you come in for service...Def an A++ for the customer service!!

Patsy3088

Apr 17, 2015

Peter Surdi and Dean were very professional and they helped me put a deal together with my financial issues. They were understanding and worked with me so I could drive a new car home. I will recommend them and this car dealership to everyone that needs a car,

Marilyn

Jan 27, 2015

The service consultant was very honest with me regarding my appointment. He told me it is first come first serve when it is an oil change. there is no appointment. He said it would take about 1 hr-1/1/2 hr. & that's what it took.

Chaya

Jan 23, 2015

Great experience at this location! Fast, efficient and friendly. I also got a warning malfunction fixed in addition to them fixing what I needed without me asking- not sure if that happened automatically or if they did it but either way very satisfied. Thanks!

Kieran

Jan 20, 2015

It was around Christmas time an I need an Oil Change, walked into shop an Stve the service manager took me in an had me out within 1/2hr

Angela

Jan 17, 2015

I was told about all services done on my vehicle however I could not watch it being done. I take pride in my vehicle and need it to be reliable. I just can't understand why the management would approve to cut the driver out of the picture.

Robert

Jan 16, 2015

I left the car for an oil change and went out for breakfast. Joe from service called to say there was a problem (under warranty) that would take until the next day - I should come in for a loaner car, which I did. The car ended up being ready later that afternoon.

Kathleen

Jan 15, 2015

car was serviced with efficiency,and no nonsense hold ups.I am very pleased with the service I receive at Hilltop from the minute I walk in the door til the time I leave.

Marion

Jan 14, 2015

The service is very good, meaning that they get the repairs done right the first time. The time it takes for the repairs is within reason

Pat

Jan 14, 2015

I am totally pleased with everybody in the service department. They are extremely friendly & helpful. See below about a problem the last time I was there (1/5) regarding the mechanic who worked on my car.

Marie

Jan 14, 2015

The guys are patient and will often speak to my husband over the phone to inform him of the work that needs to be done on my vehicle. They have consistently provided me with excellent customer service and provided me with a loaner car when needed.

Xenia

Jan 14, 2015

Scott, bob, Juan and whole team were phenomenal :) They went above and beyond to take care of my car.

Karen

Jan 14, 2015

I can get free oil changes where I bought my car but would rather get my car serviced here even though I have to pay. The staff at Hilltop are so friendly and thorough it is a pleasure doing business there.

Kathy

Jan 14, 2015

Friendly, courteous service -- keeping me updated daily on the status, concern my preferences so I would be comfortable with a loaner and with the knowledge of when my car would be ready. My convenience was also considered.

Maureen

Dec 11, 2014

The service personnel are always pleasant, knowledgeable and helpful. I have never encountered a grumpy employee at Hilltop which is saying something.

Christina

Dec 9, 2014

My service rep Bob Maggia was fantastic! I did not purchase my vehicle from Hilltop, but I will now bring it there for any future service and would consider buying my next car from the dealership based upon the excellent service I received.

Nicole33

Dec 9, 2014

This was my first purchase at Nissan and I had an enjoyable experience from start to finish. Everyone was very helpful and personable. There was no pressure or pushy sales people and the facility is very clean. They took their time to explain all the details and answer my questions and I walked out extremely happy. I would definitely recommend!

Cast

Dec 7, 2014

Dave helped me and my wife buy our cars and work with us on financing them in the most efficient and economical way. I would highly encourage anyone seeking a vehicle to buy here. I will absolutely come back here in the future and refer my family this place. Dave is a great Salesman and truly understands and appreciates each person's needs for a vehicle.

Robert

Dec 7, 2014

No pressure from our salesman, Sam, to buy the truck we were looking at. He was very personable and caring as were the person we spoke to about financing and the service person.(I forgot their names - sorry!)

Debbie

Dec 7, 2014

The attention car end service from Joe is amazing! Trust me that isn't the norm at all car service places!

Maria

Dec 5, 2014

Everyone from the sales rep up to the finance department took their time to explain every detail to me to ensure all my needs were met.

Thomas

Dec 3, 2014

Fasi is the best. I've leased two cars from him. He's approachable, honest, and doesn't play games. It's a pleasure dealing with him.

Sandra

Dec 3, 2014

It was a pleasure to deal with Pete and was so easy to deal with Hilltop Nissan so Thank you and love my Car.

Diane

Nov 26, 2014

All the guys in the service department were helpful and kind. When I had a question they took their time to explain it to me.

Brittany

Nov 24, 2014

I was greeted and helped right away, and the service was quick as well. The person who helped me spoke with me about my options as to what maintenance he recommended and what my options were before proceeding with it all, which I appreciated.

Justin

Nov 22, 2014

The service guys are very nice and honest about the work that needs to be done on my car. I don't feel like I'm being overcharged or pressured to get work done that doesn't really need to be done.

James

Nov 20, 2014

Service department was incredible. They went above and beyond, especially JP and Scott. More companies should be as customer focused as yours.

Jayne

Nov 16, 2014

We loved Peter. It made the experience of buying car stress free. He's low key but informative no pressure. We felt he listened to our needs and came through with just the right car. Wish we needed another car just so we can use him again

Jodi

Nov 14, 2014

All of the guys were extremely helpful, knowledgeable and personable. They seemed to be truly committed to providing a pleasant experience. The job was explained in detail. The work was completed well within the estimated time.

Vincent Aulsi

Nov 13, 2014

Hilltop Nissan has excellent salesman and the best service department of any car dealership Ive ever been to and I have been leasing cars for almost 30 years.

Antonia

Nov 11, 2014

I dropped my car off for an oil change and to check a recall. Service men at Nissan were very nice and informative. They also got the job done much quicker than expected.

Vincent

Nov 9, 2014

The attentive care for my 2013 GT-R. They took excellent care of both me and my vehicle. Thanks Scott, Big Joe and Rob Serritella( the gentleman who originally sold me the car!!).

Pete M

Nov 7, 2014

Very smooth transaction-my sales person Pete Surdi was outstanding-he knows his products. Great vehicle and price!

Javier

Nov 1, 2014

The staff was great fast and professional service the manager scott wasvery helpful bob was clear in explaining the service to me i felt welcome and comfortable

Carol

Oct 31, 2014

I brought my car in for a recall and was taken at the appointment time and the service was completed within an hour.

Fredric

Oct 26, 2014

Fazi was a wonderful salesperson. This is the second time we have used him. He makes the experience effortless. He found me the exact car I wanted. Your service department is great as well.

Regynald

Oct 23, 2014

From my call yo enquire about the service I needed to the full completion of the work, I dealt with Joseph Cultrara, and he made the process so easy and pleasant. From explaining everything to keeping me abreast of the progress, via phone call and text. Also, he gave me options to make the process easier for me.upon completion, I chose to pick up the car while he was still at work, as I knew he would make it easy.I am very, very pleased with "Big Joe".

Joe

Oct 22, 2014

The Service Manager at Hilltop in East Hanover, couldn't have been more helpful and diligent with addressing my needs and action oriented in helping get our car taken care of. Not only was he able to take care of our key-remote issue, but was honest, approachable and walked me through the process of the service that was going to take place. In addition, I had inquired about the new 2015 Armada and he even took the time to walk me through the specs and compared it to my current Pathfinder. Stellar crew, but clearly the Service Manager modeled great behaviors and customer service, which makes the team at Hilltop in East Hanover a top performing service center.

Janice

Oct 22, 2014

When I arrived I talked with Joe Cultrara "Big Joe", he filled out the paperwork for me. I asked if he could get me in and out in a hour since I was on lunch. He assured me he would. I was walking out the door 45 mintues later.

Janet

Oct 10, 2014

Staff is genial and well informed. Their work is done asap and the waiting room has all the necessities, coffee, donuts, TV, reading material and a bathroom.

Jose

Oct 8, 2014

I was told that it would take about an hour for an oil change & I was out of there in half an hour. Very friendly people

Raymond

Oct 7, 2014

Friendly service Advisor staff. Joe taking my initial call was very accommodating with setting up my appointment. Then Bob carrying thru with getting me back and forth to work and detailing the process of fixing my Versa.

Pam

Oct 6, 2014

Extremely customer service oriented - when the car wasn't going to be finished in the timeframe they thought I got a call to let me know that it would be a bit longer. This is the only place I have my car serviced because they make it easy and hassle free.

Barbara

Oct 2, 2014

I have full confidence in the service department that when I ask a question they give me a truthful answer. If I don't need something done they tell me or if I do they explain why.

Ilias

Oct 1, 2014

"Big Joe" made my first visit to Hilltop Nissan simple and swift. He took the time to explain what was happening to my car and assured me that it would be all fixed by the end of the day (it was). He is the example of customer service that everyone should strive for. Thank you.

Patricia

Sep 22, 2014

Peter Surdi was a reliable honest salesman who treated my son & I very well during our purchase of the used Maxima. I would suggest him to family & friends in the future. Also, Dean in the financial office was extremely friendly & helpful.

Judy

Sep 18, 2014

Attendant was curteous, told us exactly what the problem was and what they were cdoing to have it repaired. Waiting time was appropriate for that time of the day.

Mary

Sep 18, 2014

Everyone at this location are very friendly and efficient.They took the time to explain to me what will need to be done the next time I bring the car in. It is a nice atmosphere for the customer.

Barry

Sep 16, 2014

Car was taken immediately and I was called when service was completed. Car was returned in spotless condition. Everyone was courteous and helpful.

Stephen

Sep 12, 2014

Bob, Scott and the entire service team are great - always accommodating, honest, courteous and helpful. Having been in the auto industry early in my business career, I understand the business. These gentlemen are professionals who understand that, in the end, it's about integrity, service and building customer loyalty. In this capacity, they excel. Management: give them all a raise. A number of your local Nissan dealerships would do well to learn by their collective teamwork and example....

Joely

Sep 11, 2014

I was able to leave my car and get a loaner for the day since the recall was going to take a while.

Jose

Sep 11, 2014

I received friendly, courteous, kind service provided by a knowledgeable associate, Joe Cultrara. Joe made sure my concerns were addressed in a quick manner. He kept me informed of the status of my car and made sure I got it back as quickly as possible. He was also very accommodating in offering to provide me with loaner vehicle the day I was without mine. Thank you for the experience.

Michael

Aug 29, 2014

Joe who works at the desk in the service department went out of his way for me and really helped me out. He really made things easy for me and took care of me. It was much appreciated.

Vasti

Aug 28, 2014

The people are very nice and they take the time to explain all the work that needs to be done. I bought my car from them and they have been doing all the services. And I am very happy with the results.

Melissa

Aug 26, 2014

There wasn't any games. I went in with a good idea of what I wanted in a car and what I wanted to spend. It was handled very friendly and professionally. I didn't feel like I was being ripped off at all.

Dorothy

Aug 24, 2014

The service (11,500 mile checkup) was completed rapidly (within 45 minutes of arrival), and the service people, as always, were pleasant and courteous.

Linda

Aug 20, 2014

The service department is excellent' They are professional, knowledgeable, thorough and efficient. This is my second Nissan and I have always been satisfied with the service. I leave feeling confident that my car is in safe running condition. Your SERVICE DEPARTMENT rates a 10 and a recommendation. I would not say the same for sales.

Raymond

Aug 20, 2014

The staff in the service department is excellent. They treat you like a human being, very courteous and polite. This alone makes me want to comeback to Hilltop Nissan. Scott is a super manage, Al is very good and Bob is an excellent gentleman and staff member. I salute them all.Ray Cavalieri..a satisfied customer.

gerge79

Aug 20, 2014

Fees fees fee. they just want more money out of u. questioned them on certain prices nd they made lies on the. WORST, never will buy from them again nor will I let anyone I know go there.

Anthony

Aug 16, 2014

Their service is the best!!! The staff is so friendly and will do anything to make you happy as their customer!! Every couple of months I go to get my car serviced and I actually look forward to seeing everything. I need to mention two people, who have gone above and beyond: Scott & Bob in the East Hanover location in New Jersey, you guys are wonderful!!!

Laura_W

Aug 9, 2014

I buy my cars at this dealership because of the Service Department. They are friendly & competent, a rare combination these days.

Larry

Jul 30, 2014

The ease of doing business. Would just like to comment on the service rep, Bob, was extremeley pleasant to deal with

Howard

Jul 28, 2014

Fasi Khaja, our salesman, was extrodinarily helpful, answering all questions clearly, treating us with respect and making for a pleasant experience.

Cheryl

Jul 24, 2014

I sent my son on my behalf and he was treated very well. He commented that everyone was extremely nice.

Marc

Jul 20, 2014

I came in for a oil and filter change, without making an appointment in advance.The service person fit me in, and projected a time frame it would take to complete the work. His estimated time was spot on.

Gerard

Jul 18, 2014

Polite,organized,short wait time. We never feel like we're going to be sold a service that's unnecessary. Fixed the plastic cover under the engine that was missing a few caps, by charging a few cents for parts and no labor charges. Nice touch.

Susan

Jul 16, 2014

I am always treated with respect. My car is serviced in a timely manner. All the employees are knowledgeable and efficient.

Dora

Jul 11, 2014

Hilltop Nissan explain the problems and recommend to fix it if that the case or wait a little bet longer.

Pamela

Jul 10, 2014

Joe C. and Scott went beyond the call of duty to work on a problem I was having with my car bluetooth system. They spent alot of their time working on the problem until they could figure it out for me and corrected it. Thanks guys for your patience and perserverance.

Otto

Jul 9, 2014

John Boccardi the sales man and his manager were both knowledgeable and easy to work with in coming to an agreement on the new Altima I was buying. Dean Alagna the Finance Director was also friendly knowledgeable and easy to work with. The dealerships service department has always been great to me when getting my Maxima serviced and is one of the main reasons I came back when we needed an additional car for the family.

Graham

Jul 9, 2014

The guys are always very friendly and polite and will go out of their way to help answer all your questions. Great service!

sushi1026

Jul 9, 2014

Saw an ad for a used car I wanted, advertised price looks really reasonable so I went to check it out. Only to find out that they printed a 800 inspection fee and 500 fee for those who hasn't bought a car from them before. So that's 1,300 hidden fees on a car that is advertised at 21,995. The salespeople were somewhat rude and condescending as well. Didn't enjoy my visit. Thank goodness I found what I wanted somewhere else.

Juana

Jul 8, 2014

The servicve was excellent it always has been beside changing the oil, they checked your car for any problems that would occur and advise you. I really appreciate them.

John

Jul 8, 2014

Staff was efficient and very respective of my time. When realizing that the work would need more than 2 hours, they provided a loaner vehicle.

John

Jun 26, 2014

Brought our car (2009 Murano) in for service. Was greeted right away by a courteous staff! Kudos to Bob in the service Dept.!

Marilyn

Jun 26, 2014

the person who assisted me was very friendly. He gave me the time I would have to wait. The wait time was about 1 hr. which I feel was very satisfactory.

Ruth

Jun 26, 2014

I was told that it would be at least an hour and a half before the car would be ready for what had to be done, Bob the service manager had my car done less than 1 hour, thank you, you guys did a great job

Delilah

Jun 23, 2014

Because I am a long time customers, the guys at the soho know me on a personal level, & therefore treat me with some familiarity & that really makes a difference!

Patricia

Jun 20, 2014

Scott the service director is great to deal with.The salespeople on purchase is good, Had a bad experience with sales manager. He has a very poor attidue

Bridget

Jun 19, 2014

Everyone is so polite and friendly, and they explain exactly what service needs are required and why....which is great for me cause I don't know the first thing about cars

David

Jun 17, 2014

Peter made everything so easy! I called in the morning for my husband, told Peter what we were looking for, and he called me back with the perfect car. We worked out everything for the purchase and insurance with my agent, and my husband was able to come straight from work, fill out the paperwork and drive home with his new car in record time. And this included a trade-in!

Paul

Jun 17, 2014

The service department went out of their way to try and diagnose the problem with my car. I spoke with service several times and they were very up front with the issues and concerns. Unfortunately, the issue didn't happen while the car was with the service department, they continued evaluate and try and help me with my concerns. Excellent service!!

Edward

Jun 12, 2014

I have dealt with this dealership for many years and they have always been exceptional. In the Service & Parts Department, Scott Maggio, Bob Maggia and Brian Smith were very courteous and helpful to me. I would definitely return and will refer more customers to Hilltop Nissan.

CWL2011

Jun 12, 2014

A fair deal all round with a pleasant sales and service experience. I am writing this review having leased, maintained and then turning in at maturity a new Nissan Murano. From walking into the dealership I was greeted and treated professionally and in a friendly manner by my salesperson. Deal wise, I felt that the price and terms are in line with the local market. Definitely shop around and compare but the sales experience made the difference for me. Service department was courteous and helpful with appointments. At end of lease there were absolutely no surprises though I had trepidations from experience with other companies. Again shop around as there are many Nissan dealers but I would recommend Hilltop based on my total experience.

Pasquale

Jun 11, 2014

Every time I bring my vehicle in for service I'm am treated very well. Scott Maggio makes sure that all my vehicle needs are taken care of in a timely fashion and always has an answer when I call with questions. He treats me like family. Thanks Scott for all you do,Pasquale Campanile

Camaro

Jun 3, 2014

The promptness and honesty displayed during every scheduled maintenenace and repair. Truly you will not find a finer service manager that Scott Maggio. Truly the Maggio team perform well and above the call of duty.

Roberta

May 29, 2014

The service area was very professional. Explained the potential issues that I had with the car and recommended service improvements.

Frances

May 23, 2014

The guys in service did everything to get me taken care ofas quickly as they could and being older and single they treated me not as a dumb woman,but with respect

Lisa

May 22, 2014

The ease at which I was able to check my car into the service dept., explain the problem, and obtain a rental vehicle was done expeditiously. I appreciated the friendliness and courtesy received by the staff, the suggestions offered with regard to potential problems, and how I was reminded that there was a recall on a part that was also taken care of during my visit. The entire visit was very pleasant.

Marguerite

May 21, 2014

I had a very satisfactory visit and my car well taken care of plus a very appreciated ride to and from my home while the car was being serviced. Thank you.

Ernie

May 21, 2014

Excellent service department and very efficient staff! I had a very good experience with them and the sales department. I would definitely recommend Hilltop Nissan to all my friends and family. Thank you, Hilltop Nissan!

Terrance

May 17, 2014

Bobby (Robert M.) took excellent care of me by explaining in detail what issues needed to be addressed. He did not sugarcoat his suggestions and provided a clear picture of what I would expect to have to pay for the services.

Michele

May 17, 2014

I like the attention you get. They always remember me and what I drive. They make time for the customer and treat each person as though they are special and important. The service department is excellent.

M DiFazio

May 14, 2014

The Service Manager Scott and his Staff were awesome. I recently had a minor repair performed there and they were on top of everything very pleasant experience.

Paul

May 14, 2014

Service dept. knows me by name, always friendly, happy to replace at no charge the spring for the gas cap door that continually breaks all by itself! Came in for an oil change without an appt - no problem. Explained two services that need to be performed in the near future with a cost estimate for both.

Delores

May 14, 2014

I like everything about my experiences with Hilltop service, but most importantly that I am NEVER turned away when I have a problem with my car. Bob was reassuring, kind and helpful. I was able to be helped quickly and my problem resolved effeciently. We have bought 5 Nissans and at this dealership because of the service dept. It always feels good to know you are behind us and our car and taking care of it. Bob and the service man were great and I appreciate it!

Altima Driver

May 9, 2014

Fantastic customer service. Personable staff, especially Joe who took my call earlier in the day and got my car looked at right away! He was very informative and made me feel like a valued customer. The donuts in the waiting room are a nice touch, too!

Marie

May 9, 2014

The men were courteous. They explained all the work and charges that needed to be done. Work was completed when said.

Valerie

May 9, 2014

My husband took in the Altima 2013 for the software update and the service department checked a rear right tire and put a plug in it. Everything went well.

Leonard

May 8, 2014

The guys at Hilltop Nissan service are great! Friendly and professional. I know my car is in the best hands!

Edward

May 7, 2014

Scott and his staff are a pleasure to deal with.The labor estimate was accurate, they worked with my schedule and went out of their way to be accommodating. These guys seem to enjoy what they do, and the attention given to customer satisfaction is obvious.

Dorothy

May 2, 2014

It was fast and courteous, as always. Have been coming here since this dealership opened, and have always been completely satisfied with the service.

Jennifer

May 1, 2014

Everytime I step foot into Hilltop Nissan, everyone is so nice and helpful. Not knowing much about cars, I never feel taken advantage of and always given the highest quality of service.

Dinorah

May 1, 2014

Great service. Recommendations for work to be done were made without being pushy with the customer. Free courtesy car was a huge help. Overall, very nice service dept personnel.

Ronald

Apr 30, 2014

The men at the Service desk are always polite, they explain what needs to be done & the work is completed in a timely manner.

Stephen

Apr 30, 2014

Bob and Scott are great. I've always found each accommodating (often at a moments notice), diligent and gracious. Vehicle diagnosis is thorough and honest. These gentlemen are what professional Service Writers should be.

Celeste

Apr 29, 2014

Staff was patient and helpful. They explained what was wrong with my car and my options. I did not feel pressured!

Florence

Apr 29, 2014

quick and easy service, set up loaner are and was able to get to work on time. Addressed issue quickly and no hassle.

Gregory

Apr 26, 2014

Excellent service, very knowledgeable and skilled technicians, prompt excecution, very responsive and friendly staff, great facility, would highly recommend to anyone in need of good service for Nissan cars and trucks

Shirley

Apr 26, 2014

Staff knowledgeable,friendly, not aggressive.The car buying process was customer friendly! Thank you Socrates and Dean for your help in choosing the right vehicle for me. The Sales Manager assembled a great team.

Bill

Apr 24, 2014

Called in the morning and told to come in without an appointment. They found the problem and was out in an hour.

Leila

Apr 24, 2014

Excellent, prompt service. Technicians were honest, professional and had integrity. I was pleasantly surprised to receive such high quality service.

Qing

Apr 22, 2014

Very efficient. Comparing to other Nissan service sites, it didn't take much time to wait for oil change service. I cannot check the quality. I hope it is good. Service man is very polite.

Diane

Apr 21, 2014

It is always a pleasure to when I bring my car in for service...and that is unusual for such a chore. The entire staff at Hilltop is always pleasant and courteous and they always do their best to get me and and out quickly...addtionally always right up front how lon the wait time is expected to be. The wait room is pleasant and the coffee is good ! A really nice staff at Hilltop I highly recommend this establishment.

Louise

Apr 20, 2014

I have never been to a more helpful and friendly service center as the Nissan dealership in East Hanover NJ. Anthony Molinari was most helpful and new exactly what needed to be done.

Carlos

Apr 19, 2014

Most importantly, the guys at the service window are super friendly, helpful, and client oriented. Also the service was quick and hassle free.

Merrilee

Apr 17, 2014

The personal touch -- I have never had to tell anyone who I was after the first day that I visited service. They inform me of work done and why -- give me options to make educated decisions if service issues arise, and always respect my time.

James

Apr 16, 2014

Your service reps were very good even making suggestions that saved me money and also reminding me that I had a free oil change due, which I took advantage of during my service visit. I liked that a lot.

Maureen

Apr 12, 2014

Everyone I deal with in your service department is awesome. Professional and very pleasant. In 5 years of dealing with them I have never had a bad experience.

Stanley

Apr 12, 2014

Ever time I go there Scott, Bob , and Al remember my name. They always provide the best service they can. Can not be compared anywhere else. Plus they complete a thorough Inspection of my car.

William

Apr 9, 2014

My latest trip to the service on 4/5/14 was very pleasant and quick. The guys at the desk were friendly and helpful.

Patricia

Apr 8, 2014

a most excellent experience! got the parts quickly, showed me exactly what needed to be done, gave me a coupon, and the car rides like new, utterly fantastic!!!!

D.B.

Apr 5, 2014

The first thing I love are the guys. They are genuinely kind and always polite and most of all they are honest about time frames. They go out of their way to accommodate.

Nycdealer1

Mar 4, 2014

NEW FEB 2014!! Worse dealer ship ever !!! So many hidden fees !!! Will never lease from them again they told me the pull ahead waives off mileage and excessive wear and tear. And I got charges for everything. Scams scams scams. !!

shellm

Oct 24, 2013

This the worst dealership by far. I am so disappointed. I am a repeat customer have leased 3 other Nissans with them and when I went to go look at a new car to lease they were so disrespectful. I cannot believe that a loyal repeat customer let alone any customer could be treated this way. They were not willing to work with me at all they were so rude and wasted my time. It was such a gimmick because I have received several phone calls and mailings stating I could turn my car in early and walk away with a new car with no money down and a lower payment. Well that sure didn't happen. I only had 3 payments left on my lease and they wanted me to put a lot of money down plus increased my payments by over $100. Stay away from Hilltop. I've been warned in the past about this dealership but now see what people have been talking about.The service department on the other hand are just the opposite! I would recommend them. They are very friendly, reliable and flexible.

SandraCortesGarcia

Sep 18, 2013

Escribo en espanol con la esperanza de que otras personas de habla hispana tengan en cuenta al comprar o arrendar ("Lease") un carro en Hilltop Nissan East Hanover. Como en todo cuando usted llega por primera vez, la atencion es bastante buena por supuesto esa es la idea de ellos, hacelo pensar que usted esta tomando la decision correcta para hacer negocios con ellos. El verdadero problema viene cuando usted dice "SI" al negocio, ya que de ahi en adelante usted tendra que verselas con otros departamentos de la tienda como lo es Servicio o Reparaciones. Ahi, usted nunca va a encontrar no solo una cara amable sino que si usted necesita hacer un reclamo de la garantia o no esta desacuerdo con el tipo de reparacion que usted requiere, lo que usted va a recibir son puros disgustos y asi usted tenga la razon ellos no van hacer nada por usted. No se le haga raro que usted vaya tan solo a cambiar el aceite de su carro arrendado (que segun su contrato debe ser "FREE") y aparezcan otros problemas mecanicos que usted no se imagina que un carro nuevo debe presentar. Asi que tenga cuidado, no pague por cosas diferentes a las que usted va, es mejor que lo lleve a un mecanico de confianza y se asegure que lo que el concesionario le dijo es cierto. No digo con esto que la marca NISSAN sea mala, los realmente malos son las personas que alli trabajan. Mi experiencia no la estoy basando en una sola visita a este lugar he tenido que ir en cinco ocasiones siempre con la esperanza de recibir un mejor servicio esa siguiente vez, lamentablemente no ha sido asi. Ya solo quiero que llegue el momento para regresar el carro y no regresar alli nunca mas.

ErnieNuguid

Sep 1, 2013

This is my first time to write about my purchase of a Nissan vehicle. I have owned different vehicles; but with my satisfactory experience in purchasing my latest purchase of Nissan Rogue 2013, I feel happy to share about my experience in owning it. We were assisted by Mr. John Boccardi on that day that we bought our second Nissan vehicle. Aware that our first experience in going to a Nissan dealer--buying a vehicle, talking about numbers, and finally taking it home on the same day-- took us almost a whole day, from early morning till dark, we were ready to encounter another exhausting and somewhat aggravating day. But this time with the help of John, we were able to complete our negotiations in less than 3 hours, and to our satisfaction. John was very attentive to our questions, and was ready to find out for answers in case he did not have the information right away. He was very patient and understanding, and not once did we feel under pressure to limit our questions and conclude a deal in a short time. He showed us the vehicles of our choices, which were narrowed down to either a white Rogue or the platinum graphite Rogue. He gave us the comparative prices and patiently responded to our follow-up necessary to help us make a decision as to our choice. My wife and I were very satisfied with the professional and businesslike way John Boccardi assisted us in our purchase of the Nissan Rogue. I will definitely recommend to my friends and relatives to go to Hilltop Nissan and to look for John Boccardi whenever they decide to own a Nissan vehicle.

ErnieN

Sep 1, 2013

This is my first time to write about my purchase of a Nissan vehicle. I have owned different vehicles; but with my satisfactory experience in purchasing my latest purchase of Nissan Rogue 2013, I feel happy to share about my experience in owning it. We were assisted by Mr. John Boccardi on that day that we bought our second Nissan vehicle. Aware that our first experience in going to a Nissan dealer--buying a vehicle, talking about numbers, and finally taking it home on the same day-- took us almost a whole day, from early morning till dark, we were ready to encounter another exhausting and somewhat aggravating day. But this time with the help of John, we were able to complete our negotiations in less than 3 hours, and to our satisfaction. John was very attentive to our questions, and was ready to find out for answers in case he did not have the information right away. He was very patient and understanding, and not once did we feel under pressure to limit our questions and conclude a deal in a short time. He showed us the vehicles of our choices, which were narrowed down to either a white Rogue or the platinum graphite Rogue. He gave us the comparative prices and patiently responded to our follow-up necessary to help us make a decision as to our choice. My wife and I were very satisfied with the professional and businesslike way John Boccardi assisted us in our purchase of the Nissan Rogue. I will definitely recommend to my friends and relatives to go to Hilltop Nissan and to look for John Boccardi whenever they decide to own a Nissan vehicle.

KPMK

Jul 13, 2013

I had a very unpleasant experience at this dealership. They used all of the "gimmicks" possible. I arrived with a letter they mailed to me that made it seem as though I could walk in trade in my old lease and walk out with a brand new car with $0 out of pocket and a lower monthly payment. This was not the case. After I picked out the new car they started with the old bait and switch telling me over and over that I would have to spend more and more money. Then the nonsense started ie: The old "Let me talk to my manager" when all they did was disappear with my car keys and waste my time. This used to be a great place to deal with but there is no longer any sense of customer service. I am not an idiot and I did not appreciate being treated like one. I was the only customer in the showroom and there were 25 -30 cars in the make and model that I was interested in sitting on the lot that looked like they been there forever.You would think that in this economy they would have been happy to deal with a repeat customer. Instead they tried to razzel dazzel me into making a very bad deal. BEWARE of Hilltop Nissan.

Jose Miranda

Apr 8, 2013

I NEED HELP!! As you all know I purchased a car last week and I had a great sales guy and got a great deal. **HOWEVER!!** when I left the dealership on the first day the cruise control wasn't working. I called the sales guy and he said no problem come in and the techs will look at it and fix it. So I went and they informed me they did not have the right equipment to diagnose the issue so they sent me to the Ford dealer only to tell me they had to wait till MONDAY?!? to get an answer to approve the charges. NOW... I am back here at the dealer because the check engine light came ON?!?!? I would like to FLOOD the web on this issue to see how they react and what they do. If my issues get resolved I will repost and inform everyone of my satisfied status. however if they DO NOT move this along quickly and leave waiting longer and or give me the run around I would like for everyone possible. In whatever State you are in to share my situation and bring this dealer to the point where someone looks up their name they will come across this post and think twice about purchasing a car here. If any one knows what other media forums I can post on (while I am sitting here at the dealer since 8am) to help my situation I would love to know. Thank you all again and I hope to get as much help as possible. SO PLEASE SHARE!! :)

Ccandido

Mar 2, 2013

I worked with Fasi to lease a 2013 Sentra and he was the absolute best. Going to a car dealership is never a pleasant experience, but with Fasi it was quick and painless. He's followed up to make sure I'm happy with anything, and when I had a problem with the car he immediately got me in to have it serviced on a SATURDAY! He's just great. I'd highly recommend him & Hilltop Nissan to anyone!

MCerulo

Nov 28, 2012

I visited Hilltop to look at the new 13 Altima. I was approached by Ed Zalenski who showed me the vehicle and arranged a test drive. Ed seemed friendly but was unfamiliar with something of the technological advancements of the new design. When we returned to the dealership Ed insisted that we talk numbers even saying youll make a lot of people happy if you buy a car since it was the end of the month. When I told him what a friend had paid for the same car and about a quote I received from another dealership for the same car he insinuated that I was either wrong or lying. He then acted as if he would be doing me some great favor at matching the price, all while still insisting he didnt think I was comparing to exact cars. When it came time to evaluate my trade-in he, along with the manager (Ed Rodriguez), shorted my trade by over $3,500 compared to not one, by two another dealerships. Obviously they lowballed the trade because the quote I insisted on for the new car. When I asked Ed if Hilltop participated with Truecar.com, he went on a rant about how Truecar.com skews the market and is bad for the industry. (In other words, it is good for consumers and bad for dealerships.) He even drew a bell curve depicting where a sales figure should be and where Truecar.com prices actually were. I tried not to laugh and politely walked out. It is amazing how, with the power and knowledge of the internet, there are still dinosaurs out there who think the car industry is the wild west of the 1980s and 1990s. If you have done your research, need a price matched, expect an honest value for your trade or want to be treated like a reasonable human being then I suggest you go elsewhere.

kathyleerodriguez

Nov 17, 2012

Ed Rodriguez was very welcoming and did everything for my mother and I to buy a vehicle. He helped his find the perfect vehicle in our price range and was very informative. This staff works together and they enjoy each others input and company. Ed has a great personality and makes you feel awesome. I am glad I worked with Ed at Nissan on rt 10. Thank you for everything!

SweetJess80

Nov 15, 2012

They treat you like family here. I came in for an oil change, but left with a new leased car! They made the process very easy and painless :)

VVishnum

Nov 11, 2012

The Service team here is amazing to say the least. You are sure to bump into Scott on your visit to the Hilltop Nissan Service Centre. I have been servicing my 2010 ALTIMA for the past 2 years here and Hilltop Nissan/ Scott and his team have never let me down.They are always trying to make sure you are helped as quickly and efficiently as possible. I would definitely recommend them to everyone out there who wants to buy a Nissan for both their fair pricing for buying a car but also for the great after sales serviceVenkata Vishnumolakala

Jenn0178

Sep 6, 2012

I went to Hilltop to trade in a used Nissan that I loved, but I needed to lower my payments. I met with Todd and he helped me not only find the car I wanted, but also an upgrade at the same price! I couldn't be happier with my purchase! On top of that, Todd has been so helpful since my purchase. I added a spoiler and he made sure that I was taken care of and even called after to make sure I was happy with everything! Todd knows customer service and I would definitely recommend anyone interested in buying a Nissan to Hilltop! The entire staff was very helpful!

Robert07039

Aug 8, 2012

My new Rogue which was purchased elsewhere decided one day to not start(these things happen unfortunately) and Nissan Roadside Assistance towed it to Hilltop Nissan. Since it was a Sunday I couldn't go up there to discuss it. Early Monday morning before I could call there, Al called me to understand what the issue was and had the car diagnosed by noon. He had the parts in hand the next day and the car returned half a day later. He was a pleasure to deal with and based on the service there I'll buy my next Nissan from them.If only all service businesses had an employee with Al Cimirro's willingness to get the job done right the first time.

angie2012

Jul 23, 2012

I can't say enough about the service I received from Ed Rodriguez..I was looking to trade in my 2000 Nissan Sentra for a new veh he showed me a 2012 Nissan Altima black on black fell in love with it!!!! I'm on a tight budget and Ed went above and beyond to get me the BEST DEAL and that he did..I drove off in my Nissan VERY HAPPY..I will recommend ED to anyone looking to purchase a new car...

LListanski

Jun 26, 2012

This was one of the most pleasant experiences I have ever had searching for a car. Ed was friendly and was not once pushy. He listened to what I needed and made it happen. He gave us a fair deal and I would recommend him to anyone in the Essex County area.

cckell1212

Jun 4, 2012

We were badly in need of a new vehicle since we had an accident that totaled our other vehicle leaving our family with just one.We had dealt with Todd Porter from Hilltop Nissan in East Hanover three years ago when we purchased an Altima that happened to be the vehicle we totaled. Todd was not at Hilltop for a period of time and when we returned to find him back, we were extremely surprised and happy that he was there! He handled our situation the same as he did the first, caring completely about our needs, but never pressuring us to make a decision. We actually waited a few days before deciding and Todd allowed us to take our time before buying. Our new Altima is great just like all Nissan Products and our "free" oil changes were a nice surprise as well.Thank you to Hilltop for this fantastic experience and to Todd for being a great friend to our family. Hilltop Nissan is a class act in our book.

qhasselman

May 29, 2012

Buying a new car could be a very frustrating experience. After going to several dealers to choose a model we still had to find a dealer to purchase a vehicle. We went to a Nissan dealer in our area and the place was full, many customers waiting and when we finally get some help from a salesperson he wasn't "very nice"; he was trying to force us to fill up some paperwork and have our credit checked. Making the long story short: because of this saleman we almost decided to go with another manufacturer. Next morning I've mentioned to a co-worker about the terrible experience we had so far and he sugested to stay away from highway dealers. He told about Hilltop Nissan (he is a long time customer) and another dealer in the same area; we decided to give it a try. I noticed the difference as soon as we started talking to the saleman, he made us feel very confortable and didn't "push" the sale. We went back the next day to fill out some paperwork and in few more days we drove a brand new Nissan. Ed Rodriguez was very patient and honest with us!This dealer will be my first stop when I decide to replace my other car; hopefully this car is just the beginning of a lifetime relationship.

Love with my Rogue

Apr 23, 2012

Had a great salesperson by the name of Ed Z. Followed through with everything he promised and was very easy to work with. Hilltop took care of all the details and overall this was a great experience. Ed handled us very well and I would not hesitate to go back to Hilltop. We bought a used Rogue and it was very clean and so far, no problems with the car.

karenz2000

Jun 30, 2011

I always have a good experience everytime I bring my car for service. Everyone is very helpful and do everything possible to resolve any issues. I would definitely recommend this dealership for sales as well as service. Currently looking for another family car, and this dealer is my first choice.

ArneSalkin

Jun 11, 2011

I always feel like a welcome customer at Hilltop Nissan. Scott Maggio goes beyond the call to explain what service is needed and why. I am always amazed at the cleanliness of the service area. Scott works with me to ensure I need to spend as little time as possible waiting for car service.

Donna2011

Jun 11, 2011

I am not someone to bother writing reviews but I really feel the need to after my experience at Hilltop Nissan. They all treated me so well. I was originally dealing with Damian and Anthony when Bob came over and asked me if my daughter and I were hungry. He bought us lunch while we waited and gave my daughter a coloring book. Normally I would consider this excellent customer service and then I found out from Damian that Bob is not an employee but actually the owner of the dealership. Now that's awesome customer service!

dnldcat

Jun 5, 2011

The best service dept hands down. The work is done so well that you don't even know that your vehicle was touched. They put everything back the way it's supposed to be with no missing parts right down to the clips and screws. I have been to three other Nissan dealerships for service that were a total nightmare until I found this dealer. They even put things back that other dealers that did repairs left off. If you are having problems finding an excellent service dept you owe it to your self to give this dealer a try, you won't be disappointed!

Nicolemfarina

Jun 3, 2011

Damian was so great to work with! He really knows a lot about cars and answers any questions you have. He made me feel very comfortable with my purchase of my Nissan Murano. Damian is very friendly and easy to talk to. I will recommend him to my friends and family that are looking for a new car as well!

Gbruzzese

May 23, 2011

Damian was the greatest salesman I have ever encountered in my years of buying cars. I purchased three cars from him and I was never more satisfied. Damian's knowlege about his product was the best. A pleasure to work and I wouldn't ever go anywhere else. Dean, the finance manager, was great to work with as well. He was very detailed about my finances and didn't leave anything out. Anthony, the GM, ran a tight ship. I was greeted with smiles from everybody and couldn't be more satisfied with the customer service. Bottom line is this, Hilltop Nissan is number one in product, customer service, and all around great people. Damian was the greatest to work with and he makes you like a friend rather than a customer. Hilltop is number one!!!

diazj65

May 20, 2011

This was my first time buying a car on my own. I immediately fell in love with a 2008 Jeep liberty. Although it was used, it was in mint condition. Working at a Nissan dealership, Damian was still quite knowledgeable about the car and its history. He was very friendly and not too pushy. As a young female buying my first car I dreaded nagging car salesmen. Damian provided me with an enjoyable experience. He got me an amazing interest rate as well as free oil changes for a year. I was so impressed with his knowledge of cars and enthusiasm. All in all, as a first time buyer, I was nervous to deal with car salesmen; haggling prices, talking about financials and details of the car. Damian made me feel comfortable and not like I was being taking advantage of so I was able to make a big financial decision easily.

gone caving

May 19, 2011

I have been to many dealers with the same problem, All said i needed to replace the motor to the cost of thousands , I then was told to call Scott at hilltop, He and Mr O'brien were able to diagose the real problem and then replaced the needed part. Saving me thousands. I would reccommend them to anyone ! Thank you Hilltop Nissan.

MaryVanek

May 19, 2011

I leased my car from Hilltop Nissan and have ONLY brought it back there for service and also body work. Scott makes it EXTREMELY easy to bring in the car anytime or any day that makes it convenient for me. My most recent visit, I had my car side swiped and there was damage to the door and the side view mirror ... As soon as I called Scott to tell him ... he had me bring the car in, and gave me a loaner car, so I wasn't without a car, and had my car back to me in 2 days. He is always pleasant to deal with and always has my best interests in mind when working on my car. I trust him entirely with the service of my car. Your dealership it quite lucky to have an employee like him working.

mnemeth

May 17, 2011

I had a an experience that far exceeded my expectations when dealing with Hilltop and Mr. Porter specifically. I originally got an Altima from Nissan in Denville, which was just an experience to say the least. But about a year and a half later I was already 12,000 miles over my limit so I stopped by Hilltop just to see what my options were and to see the differences in the 2008 and 2010 models. He went over my options regarding my present car first. He explained what the buy out would be at the end as well as what the cost of miles would be if I continued at the pace I was on. Then after I knew what to expect with my original car we discussed looking into a newer Altima because I was interested in upgrading a few features. After him demonstrating absolute patience with a customer who knows little to nothing about cars he was able to work up a few different scenarios that actually fit in my price range and were not making me stretch my financial situation to unaffordable levels. When the details were in front of me, I was able to take the scenarios home with me and discuss with friends and family more familiar with the process of purchasing/leasing cars than myself. It was interesting to see that everyone agreed that the offer I was getting for the upgrade was the best overall option from all options (keeping my car and upgrading). So literally two weeks later I walked into Hilltop spoke to Damien and my original deal was still available and when signing the paper work he explained thoroughly what I was looking over and allowed me to read all the paperwork. When it was all said and done I had a no hassel transaction and I was pleasantly surprised to see he was aware enough to increase the milage on my lease and get every single upgrade we discussed into the car for a payment that went up under $25 per month. Very impressed with the whole transaction from top to bottom and I absolutely would recommend anyone to take the time and speak with Mr. Porter if they need an opinion that is trustworthy.

simonjarfunkel

Apr 26, 2011

I've got to tell you, I'm not one to go public about an experience with a car dealer.. .but I just got finishedwrapping up a deal with Hilltop Nissan in East Hanover that has restored my faith in humanity, I meanas far as I'm concerned, all car dealers are the same. Not Hilltop. I was looking for an Altima with very specific options. I told the Hilltop salesman I would not budge on any of my options. Actually I had been comparison shopping and was trying to see where Hilltop would come in on the Altima I had in mind. I thought the salesman was going to give me a song and a dance about it or try to sell me "something better". Instead, he said, "Let's go find that Altima you're looking for." He went through their whole inventory with me... I mean every car that even came close! I kept telling him close was not an option. He was really good about it. He said he'd make a couple of calls to other dealers to see if they had my exact specs. I left thinking, "I'm never going to hear from this guy again!" A day later I got the surprise of my life. Rocco ... that's the salesman's name ... called me and said he found the car and could have it for me right after the weekend if I was ready to sign. I said, "woah, what's this going to cost?" That's when he hit me with surprise number two. The Hilltop price was even better than the lowest one I'd already gotten. So here's the bottom line: I trust Hilltop and on a scale of one to ten, I'd give them a solid 9.5. One other thing...I don't know what all the sale folks at Hilltop are like... but I sure would recommend Rocco! The paperworkwas a breeze and Hilltop took care of everything ... including the plates and all that stuff. The car wasperfect. Rocco got the right color, the right options and the right price for me. The whole thing was perfect.

JESG

Apr 15, 2011

A while ago I fell on some hard times. I lost my job and was going through a pretty messy divorce. Bills were piling up and I just couldnt afford to pay them at the time. Though I was able to find a new job and move on with my life, my credit score took most of the hit. For the last couple years Ive been slowly rebuilding my credit and it is getting better. Still, I still have problems applying for financing for certain big ticket items. You should have seen what I had to go through just to get financing for a computer! Thats why when my car broke down, I was dreading having to get a new one. Fortunately I went to Hilltop Nissan I told the sales associate right from the get go about my credit problems. He didnt seem too worried. That helped me relax when we looked together for a new Nissan. After a very pleasant and informative shopping experience I finally met my fear the financing department. After checking all my credit reports and financing he said the one word I never thought I would hear, approved! I couldnt believe it. Just like that. Hilltop Nissan took me in and gave me the credit I needed. Because of my credit, Ive been turned away from a lot of different places. But not at Hilltop Nissan. Ive had the car for a couple of weeks now and it is driving perfectly. More importantly, I received a payment that I can afford. Now I can drive without having to worry about breaking down or going broke. Thank you Hilltop Nissan!

cocosmom

Apr 14, 2011

A co-worker of mine recently purchased a Nissan Versa from Hilltop Nissan. He had such good things to say about them that I had to try them out for myself. I have been looking all over for a new 2011 Nissan Z. I mean I've looked all over for one. The internet, the newspaper - everywhere. I've actually called dealerships and had been told they were in stock, but when I arrived, there were no Nissan Z's to be found. So after the glowing review my co-worker gave me, I called Hilltop Nissan. Not only did Hilltop Nissan have the 2011 Z, they got the color I wanted with the features I wanted too. What a find Hilltop Nissan is. When I arrived, the salesman took his time with me going over every feature of the Nissan Z, even a couple I didn't even know about. Even though I was pretty much sold, he took me on an extended test drive even to a parking lot where I could really test drive the performance of the Nissan Z. And I thought the test drive blew me, that was until I saw the price. I couldn't believe how low it was. As I said, I've been looking for a new 2011 Nissan Z for a while, and this by far was the lowest I've ever seen one. I didn't even have to negotiate the price. It was absolutely the deal I wanted on the car I wanted. I'm actually considering going back to Hilltop Nissan and purchasing a pre-owned vehicle for the days I don't want to drive my new Z! When I was there, I saw Hilltop Nissan had a huge pre-owned section too.

khess654

Apr 13, 2011

I decided to use the internet to find my new vehicle. I googled New Jersey Nissan dealers and stumbled upon Hilltop Nissan. I've always liked Nissan vehicles and had owned and leased many throughout my life. When I arrived at Hilltopnissan.com, not only was the site easy to use, I filled out a request and got a call back within a hour from a salesman. An actual salesman called me back!! He reviewed my request and even had a price ready for me. The price I was quoted over the phone was so good I set up an appointment that night to go for a test drive. I ended up financing a new Nissan Rogue. After filling out all the paperwork with the finance guy, I drove off happy that I got a great rate. I was surprised when he called me back two days later to say that he got me an even better rate. It was only a difference of $7 a month, but the fact that he was still working to get me an even better rate meant the world to me. Other places would just have processed my paperwork without a second thought. Not at Hilltop Nissan. Overall the service and price were good, I can't imagine ever shopping anywhere else again. I've told all my family and friends about the level of service I received at Hilltop Nissan. It is rare that you come across a dealership that is actually working FOR you and not against you. Great price. Great car. Great Dealer. Thank You Hilltop Nissan.

Mish0071

Feb 26, 2011

Called for new vehicle lease pricing. When asking for basic information on the lease (lease payment was WAY too high after i did some quick calculations) the Salesman on the phone was rude and sarcastic after I called him out on yet high lease price. I eventually hung up the phone as I could not believe a Salesman would treat a potential customer this way. I would never recommend this dealership to any friend or family member.

Consumer20

Jul 15, 2010

As a result of my company's business relationship with Nissan, employees are entitled to "Preferred Pricing" from Nissan. With a claim certificate, employees of my company can go to a Nissan dealership and get pre-negotiated pricing without the need for haggling. My wife was set on a Murano. When presented with the certificate, my salesperson Ed Rodriguez was eager to help and indicated that he would be happy to honor the offer and that this type of program made his life easier. I work in finance and have a great deal of experience with leases so I would say I'm a well informed consumer. When the price was presented to me, it seemed too high. I had built a lease model on my computer and the monthly payments did not make sense relative to what the offer was supposed to be. After much pressure from the wife, I decided to move forth with the purchase. I figured that I could always follow up after the fact and if things didnt check out, I'd reach out to Nissan Corporate.Bottom line, 2 months later I get an email from Nissan "Time is running out to redeem your preferred pricing claim form". I called Nissan and told them that I had redeemed it. They said that the paperwork necessary for the dealer to receive reimbursement from Nissan Corporate had never been submitted. I called my salesperson at Hilltop and he adamently confirmed that I received the preferred pricing. Being a skeptic, I called Nissan back and after threatening to file a complaint with the state attorney general's office, they connected me with the head of the preferred pricing program. The gentleman who assisted me from Nissan Corporate was absolutely terrific. He confirmed that I didnt get was I was supposed to and after months of him following up on my behalf, I received a check from Hilltop for $1,650. No note in the envelope, just a check.While I was pleased with the ultimate outcome, I felt it was important to let anyone know who was in the market for a Nissan not to go to Hilltop or they too will likely get frauded by the low life car dealers that work there.

wblc

Feb 16, 2009

After a long drawn out process to purchase the vehicle i was plasantly supprised to see they after they told me that the financing was 0% they paperwork showed 5.9%, but the sales manager with the bad attitude and the chip on his shoulder explaind to me that the total of payments came to the same. Some how thay played numbers with the fianance papers but the total for the vehicle was exactly The same.All i can say is be-aware of this dealer. The salesman was good to work with but the sales mananger thinks he just walked off the set of the Sopranos and the owners son who is running the place is no better. I would of rathered bought a car from a used car place that has a mananger who's nickname is snake and has more gold than Mr.T. I think what really made me take the time to write the review was how rude and unprofessional the Owners Son was. Nissan and Hilltop Nissan will never get any of my business again. This is my first and last Nissan. Unfortunatly for them i purchase 1-2 new vehicles every year. They lost what could of been a good customer. Hopefully someone from Nissan will see this review.

judythfrank

Apr 10, 2008

I WENT TO LEASE A NISSAN, I HAVE POOR CREDIT AND ACCORDING TO THEIR AD ALL PROBLEMS CAN BE RESOLVED AND I WOULD GET A CAR. MY SALESMAN, MACK WAS LAUGHING AT ME WHEN I SAID I WANTED TO LEASE A 2008 CAR, WITH A CO-SIGNER.MY FRIEND WAS WITH ME TO CO-SIGN.AFTER AN HOUR OR SO. I WAS TOLD I COULDN'T GET A USED CAR OR LEASE A CAR BBBBUUUUTTTTT I COULD BBBBUUUYYY A NEW CAR WITH A CO-SIGNER. IT WAS LIKE THE OLD SHELL GAME, THE PAPER WORK SAID MY FRIEND WAS A CO-OWNER--WE BOTH SAID NNOOOO. WE KEPT CALLING THEM ON THEIR ACTIONS, SO I THOUGHT IT WAS ALL RESOLVED ONLY IF I COULD BRING $2300.00 IN THE NEXT DAY. WELL PROBLEMS AROSE AND I COULD ONLY GET $700.00. I CALLED DEAN SAID NO PROBLEM. THAT'S WHEN DEAN AND THE MANAGER WERE TALKING TO US AS IF WE WERE THE PROBLEM AND THEY WERE GETTING TESTY. I FELT SICK TO MY STOMACH. THE SALESMAN, KEPT SAYING HE NEEDED TO GET THE CAR OFF THE FLOOR, HE'D GET $25.00 EXTRA FOR DOING. I DID GET A REBATE AND $1000.00 FOR MY OLD CAR.THE BIG SURPRISE WAS LATER IN THE NEXT WEEK, THE PAYMENT BOOK WENT TO MY FRIEND, MY CO-SIGNER NOT ME. SHE HAS BEEN GETTING BAD CREDIT NOTICES FROM CONSUMER REPORTING AGENCIES. THEY ARE NOTICES OF ADVERSE ACTION TAKEN AND STATEMENT OF CREDIT DENIAL, TERMINATION, OR CHANGE. ACTION TAKEN: REFUSAL TO GRANT LOAN.DO NOT GO TO HILLTOP!

SissanNucks

Jul 28, 2007

When I went there this Saturday and found no other customers there an hour before closing, I should have known something was wrong with this dealership. I had just come from an Infiniti dealership where I received expert attentive service from a salesman. Even though I had no plan to buy a car on the spot, the Infiniti salesman recognized my value as a potential customer in the near future. At Hilltop Nissan I expressed interest in seeing a Z and was immediately brought to one on the lot and asked if I was ready to buy it. Upon indicating that it was a big decision and took more than just looking at to buy the young salesman lost interest immediately. I am a very mild mannered person and we became involved in an argument where he expressed that he has never thought about future potential customers and always knows exactly what he wants when he comes to buy a product. He thought it was ridiculous that I was asking him to explain some of the features of the car As I began to walk away, he had the audacity to request his card back. This is not the place you want to go to buy a car. Buying a car is not a one day experience, it is a multi-year relationship. Why do business with a place that is so short sighted?

reneed0311

Jul 19, 2007

Me and my family were disappointed with this dealer for more then one time. My first bad experience with them which I should of known only was trouble is when I signed my contract for leasing an Altima. When I went to pick it up I saw on the signed contract that my payment amount was about $30 a month higher then for what I had signed and agreed on, they had scribbled out the origianal one and wrote this new price in. What happened was they showed me a car and we agreed on it and the price and they wrote it up not realizing that they had sold me a car that was a little better then what they thought so they just assumed that when I picked it up that I would be ok with this new price. Well obviously I wasn't. The best part is that they didn't even tell me that they did this, they were just hoping that I wouldn't realize it. And when I did approach them on it they were like - Oh yeah I forgot to tell you. I couldn't believe that they tried to do this to me especially because the owner knew my father quite well. Their services takes much longer then they say it will, they have no loner cars for you. The 2 times I had my car serviced was a nightmare. So me being nice and giving them a second chance I went back after my 3 year lease to get a murano, thinking that I leased from them before they would be good to me. Wrong. They tried to lease me a car for a riducoulous amount of money so I left. I went down the street to another Nissan dealer and got the same car for almost $80 less a month. So when I called them to tell them I wasn't getting the car from them and that I got it much less all of a sudden that price was ok. I couldn't believe that they would drop the price that much which meant that they were trying to rip me off an extreme amount. Shame on them. I will never go to them again.My parents also had a bad experience with them as well. My parents purchased a car from them. When my mother went to pick it up the sales man (not her origianal one) tried to sell her an extended warrenty. When she said no I already discussed this with my other salesman he wouldn't stop. Over and over again my mothe said that she didn't want it and over and over this man kept pushing. Finally my mother called my father not knowing what to do since this salesman wouldn't give her the new keys and kept pushing on this extended warrenty, my father told him no a numerous amount of times until my father demanded to speak to the manager. Finally after arguing with the manager my mother got her keys and left. The managers excuse was that he was just looking out for you and doing his job. Looking out - the salesman was getting my mother nervous, my father upset I don't call that looking out. How many times can a person say no. So to me their customer service stinks!!! I will never go to that car dealer again, nor will my parents, or anyone in our family.