Used Cars for Sale at Hoffman Ford in East Hartford, CT

RKISSMANN

Nov 16, 2016

Wes was the best salesman I hvve dealt with in my years buying fords(74). He ivery personable and knowledgeable about the product. He is not pushy at all and very easy to talk to and contact for both myself and my wife. I will recommend Wes an d Hoffman to everyone I come in contact with. Great experience!

ZUKE

Nov 14, 2016

Brought my Lincoln in for it's maintenance. I was a little early, no problem. They took care of everything in no time at all really. The service rep was great. Very courteous, knew what he was talking about, and didn't give me a runaround. They even washed the car after it was serviced.

ARIAMROSA

Nov 10, 2016

Advisor explained everything very detailed. Did not tried to sell me something we did not need. Very experienced and knowledgeable and friendly Service Advisor. We will recommend him anytime.

JDEROSA1954

Nov 9, 2016

Great employees they really understand the meaning of customer service. Tremendous service dept best service dept ever. Service area was spotless I felt important to all your employees. Hey you even has pumpkin spice coffee.

HHKH

Nov 8, 2016

service was excellant. sch an app on line is the way to go. took me in on time. and out in good time.liked the wash and vacume of car.

FRANKCEIL

Nov 7, 2016

SERVICE WAS GREAT AND CUSTOMER AREA WAS TOP. EVERYONE WAS BOTH HELPFUL AND FRIENDLY AND THE WORK WAS DONE IN APROPER AMOUNT OF TIME

xyz123

Nov 7, 2016

Oil/filter change took much longer than expected. 2 hours for service and car wash. Also, oil life monitor was not reset by mechanic. Past service experiences have been more positive and I will return for service in the future.

DARWIL329

Nov 3, 2016

A laid back professional atmosphere I enjoy, especially when I live in Norwalk, CT. This is my 2nd time coming back up here since I bought my car from here.

CCASEY161

Nov 3, 2016

All employees very courteous, friendly and professional. Do not get this type of service EVERYWHERE for sure !!! Keep up all the good work. Thank you so much.

STEVE.OLEKSAK

Nov 2, 2016

The work was completed at a fair price.The check engine light was diagnosed and fixed, four new tires and alligment.Only outstanding irritation is the blistering paint on the front of the hood. Not happy with Ford on this one.

MBREITENBACH75

Nov 2, 2016

It was easy to book the appointment and they took care of all the issues. I got an oil change, engine light repair and fixed a plastic undercarriage part.

DANA B.

Nov 1, 2016

I was having an issue with my brakes on my 07 MKZ and the service dept. took good care of it. The service advisor kept me well informed regarding the status.

MOWMAN49

Oct 31, 2016

My recent experience at Hoffman was excellent. The staff I worked directly with in purchasing a new car, from the salesman to the finance director, were courteous, prompt and thoughtful. The salesman knew his business and showed me the many features of the car which made my decision to buy the car easy.

EHARGREA

Oct 28, 2016

Jason was helpful and pleasant when I dropped off the car and when he called to discuss what work was done. The receptionist was also helpful when I picked up my car. Jason was on the phone, so she got my keys and bill and checked me out quickly.

JOHN.DOVIDIO

Oct 28, 2016

My recent visit to Hoffmann Ford Lincoln was, as it has been in the past, a very positive experience. Everyone was prompt, informative, professional, and thorough. Things were done on time and done well. I felt treated well and fairly.

JHESS1

Oct 27, 2016

Brian was fantastic. Everything was checked and done that I had on my list. Love that they go beyond and clean the car. Will be coming back.

Sam

Oct 27, 2016

Had my Ford serviced here and was done in a timely manner, as I waited in there waiting room. Drive in drop off service garage even for a f350 is great.

DZSMITH

Oct 26, 2016

Great service from your service staff. Did an excellent job in diagnosing the problem leading to a positive resolution. Karen Spatafora did an excellent job as a service consultant in handling my service appointment. And I believe George was my service technician who did excellent work servicing my 2003 Lincoln Town Car.

LSWEENE

Oct 24, 2016

I really appreciated the service and really appreciated working with Jason. He he was forthcoming with the fact that Ford covered a this repair and it saved me over $1,000 which is much appreciated with the fact that my wife and I just had a child. I won't forge this visit and really appreciate the service.

FordF250Diesel

Oct 22, 2016

Hoffman Ford East Hartford, ConnecticutAfter 2 vehicles and almost 20 years as a customer, I am no longer confident in the service given there. I could not recommend this company to anyone. I am now looking for another dealership to service my truck.On the 19th of February 2015.This is what happenedCheck engine comes on.On my way to work my truck dies, I get it started & can't go over 20 mph. I made it to work and had to have it towed to Hoffman Ford (7:00).I called the dealership & spoke with Rep. Jason Peltz, I informed Jason that my truck broke down and at this time it was being towed to Hoffman Ford. By 2pm I hadn't heard anything from Jason, so I figured I better call (this was 2pm). The response I received was "We don't have your truck". I say "What, I sent it there at 8 am!" Jason's response "ok I'll look on the lot".Mean while I get on the phone with my insurance company (who towed my vehicle), who in turn made some calls, and the tow company contacts me & tells me that they dropped off my vehicleAt 8:30 am. At the same time Jason calls me, (now it's 3 pm) to tell me that they found my truck on the lot...! The tow truck driver failed to bring in the keys... (But I informed you to be on the look-out) we'll look at it tomorrow.. (A whole day lost)As I see it all we're all at fault here, * truck driver for not bringing in the keys, * Me for not calling earlier to check on the truck (I'm thinking I told you that it was coming in was enough)* Dealer Rep. Not being on the look out..A $4,300.- bill. Date 19 Feb 2015Mileage in 117510 Milage out 117512Break down of Diagnostics Turbo under boostTurbo oil cooler Week injectors 2,6 & 8 (replaced), Excessive wet carbon in the intake manifold (cleaned). Replaced unison ring. Replaced engine oil cooler core. Replaced EGR cooler.Feb 19, 201517 Mar 2015Check engine light comes onMilage in 117808 / Milage out 117815 ( truck driven 296 miles)Drove truck to breakfast and when I came out there was oil all over the parking lot and truck wouldn't start. I had the truck towed to Hoffman Ford. Oil leaking from the engine oil pressure switch.Another day or two with out vehicle.No charge. Milage out 117815.April 02, 2015Milage in 117873 ( Truck driven 58 miles)Check engine light comes on Turbo under boost (again)Remove and replace Turbocharger Assembly$1,900.00Removed and checked VGT SOLENOID and found to be operating properly..!Total paid thus far for Check engine light coming on, Turbo under boost $6,200.00September 14, 2016Mile in 127245 (miles driven 9,372)Check engine light comes onDiagnostics performedTurbo under boostI was told that Cylinder 1, 3 & 4 are bad and that it was going to cost $2,500.00 to repair.STOP AND DONT DO ANYTHING...!I go to pay for the diagnostics test, I notice that the paperwork that I paid for was not the same as the paperwork the dealership had me sign for. I requested a copy of the same paperwork that I was signing for and was told NO I CANT GET A COPY OF THIS PAPERWORK, but I paid $148 I should have everything that you came up with!No this is confidential. Fine give me my truck..I take it to another shop and it turns out I just needed a Turbo Actuator $400.00, not Cylinders (costing me 1, 3 & 4 are not bad and that it wasn't going to cost $2,500.00 to repair. It also cost me $400 in labor for a grand total of $800. NOT $2,500.00.....!A PERSON GOES TO THE DEALERSHIP AND PAYS THE EXTRA COST TO GET THE JOB DONE RIGHT THE 1ST TIME..I AM NOT HAPPY WITH THE SERVICE IVE GOTTEN FOR THE LAST FEW YEARS...!

GREG.NEURATH

Oct 20, 2016

Brain Barbour provided customer service that was above and beyond what should be expected. The personal touch and effort via communication only added to his knowledge of the vehicle.

bswoodward

Oct 19, 2016

I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to my young daughter, I wanted it to be looked over from top to bottom. I am not from the area but work 5 minutes away. I looked up the local Ford Dealership/Service and discovered Hoffman. Making the appointment, Dropping off and subsequent Shuttle service was all smooth and easy. Car needed an extra day to complete, so I picked it up, and ran through the same process the next day. Jason was patient and tolerated my inability to properly explain foreign noises....and in the end, I knew he made sure everything was running smoothly. Andrew, the shuttle driver who ended up driving me 4 times was just as friendly. So my car is fixed, I have peace of mind, and even though Hoffman is not in my back yard, I will come back when needed as they proved themselves to me to be reputable and customer focused..

E095424

Oct 18, 2016

As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Barbour Brian, my service writer who logged me in and detailed what was required for the 30000 mile check. The waiting room was comfortable and coffee was available with quite a few Keurig pod selections. Barbour came in to give me an interim update and verify filter changes that were required. The time it took to complete service was probably 15-30 minutes faster than my mental estimate, so I was quite pleased overall with the entire experience.

ROBINSON.MARYANN7

Oct 17, 2016

I didn't have an appointment butI did not have an appointment, but I called the service department and was pleased to be told I could bring my car in right away. I was able to wait until the servicing was complete. Jason Pelz was professional and took good are of me.

GARY.MOSLEY

Oct 17, 2016

The work has been great ,from a minor oil change to a major Tune up and the serv mngr jeff Dorman has made sure my visits are pleasant and satisfactory which I appreciate and im sure the many other Customers that interact with him also feels the same ( Thanks Jeff )

BRUCE

Oct 17, 2016

Up to the scheduled 30,000 mile servicing I was very satisfied with Hoffman Ford's service and sales department. At this milestone, the professional customer service rep attempted to and probably did oversell what repairs my 2015 Escape required. Besides the usual oil change and inspections, he brought up other fluid changes including transmission and brake fluids. Brian also recommended changing the air and cabin filters. Somewhat knowledgeable, I was surprised by the suggested changing of those fluids at this early mileage interval. The filters were left at 'let's inspect and see'. Since I was waiting for the oil change and inspections, Brian came out to tell me that both the air filter and cabin filter needed replacing - he did not show me the dirty parts. I gave approval to replace those filters. Afterward I check suggested maintenance and found that normally air filters should be checked and changed at 60,000 miles and cabin filters at 30,000 miles. This upsell took my $50 routine visit to over $150 - after I requested a 10% discount. I should have checked the suggested maintenance schedule at home and not trusted this employee and representative of Hoffman Ford.

RANDY.PAPA

Oct 17, 2016

I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to anyone.

Aaron

Oct 16, 2016

I have a 2002 F 150 for which I have about $20,000 worth of extra parts put into it. I was having problems with the transmission so I decided to take it to the Ford dealership to see what it would take to get it repaired. When I talked to the service manager he very rudely explained to me that it would be at least a week before they can look at my truck. I told him it wasn't a problem I didn't mind waiting I just needed to get my truck looked at. I was then told that there is a $220 diagnostic fee and he wanted to make sure that I could afford to pay it. The transmission in the truck that I have has a 3 year warranty. I explained to him that the company told me to take it to Ford have them figure it out and if it needed a new transmison they would send it. He doubted the information I gave him and said that the company probably won't honor warranty. He kept going back to the part about how much it would cost to fix and if I could afford to pay that much. Again I explained to him that money was not the object I've owned over twenty ford vehicles in the past and I realized that they break and I don't mind paying to have them fixed. Finally after about 10 minutes of going back and forth about if it was even possible for them to fix my truck I decided to leave and take my vehicle to Aamco. As I stated before I've owned many Ford vehicles I've dealt with their dealerships for over 20 years. I have never been confronted by such disrespectful service people ever. Take my advice and drive to Bloomfield or Enfield will get a lot better service out of those Ford dealerships.

2016Edge

Oct 15, 2016

I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in the breeze and needed to be fixed.Upon arrival, the service associate had no record of my request to have the gasket fixed.I then waited an HOUR AND A HALF (remember - I had an APPOINTMENT) for them to complete my oil change and tire rotation, and for the technician to say he couldn't find anything wrong with the gasket. Now, my 10 year old, who sits on that side of the car, has repeatedly noticed it was unattached. So the sales associate went over to the vehicle, took one look, and said "please have a seat while I verbally berate the service technician." She was steamed, and so was I.I will NOT be bringing my vehicle to Hoffman for its future service needs. If a service technician is either too lazy or incompetent to notice an obvious issue that literally a 10 year-old child noticed, I don't have any trust that they will accurately diagnose and correct future undoubtedly more complex issues.

12345

Oct 12, 2016

I bought a previous car from Hoffman, and even though it was not the Ford I would be driving, I found them to be arrogant and unhelpful in 1998, when my husband and I bought an escort from them. I went in to test drive the CMax, because they are right around the corner from me. I had no intention of buying. Looked at the Escape and wanted a hybrid. While I was sitting with my salesperson, I spotted the Fusion Energi, a plug in hybrid. I loved it. I went back to test drive it a few days later, and MADE AN APPOINTMENT. Got a phone call from the salesperson asking when I was coming in. Told him, when I did drive the car, that I wanted Navigation, which he seemed to think we could add. (Could not.) This was a 2014 car. The manager said let's see what else we have for leftovers--and found the one I bought. I bought a 40K car for 30K. It was a good deal. I could not have gotten this car anywhere else. Or I would have. As usual, Hoffman impressed me the same way they did in 98. They had a complete disrespect for my time. Other than my first walk-in moment, I made appointments. The battery wasn't charged (on a plug-in hybrid) which meant I couldn't evaluate the mileage or performance.) I was supposed to be there a half hour before the finance appointment to test drive the other car of my choice and I cooled my heels for about 40 minutes. Then the finance guy left. When he finally came back.... well see for yourself: I was also contacted by their finance department and told I would get 1.9 financing, and when I went to ink those papers, it was 2.49. THEY CALLED ME. The finance guy denies it, but someone called ME. If I were smarter I should have walked out. I just loved the car so much. The finance guy was a jerk. He implied I was wrong about the phone call from his department. I should have walked out at that moment, but I did love the car.

NANCY B

Oct 12, 2016

Karen provides exceptional service! She did a great job accommodating my needs and schedule and I'm consistently impressed by her positive attitude and attention to detail.

carolynk6483

Oct 11, 2016

I added a step and a cover to my new Ford F 150 truck. They did an excellent job and they were very friendly. I would use them again.

pilatti1

Oct 11, 2016

I was looking for a Mustang and noticed a nice used one on Hoffmans page. I stopped in at lunchtime and was greeted at the door by Corey Stahl. he was friendly and not pushy. i also had the chance to sit with the General manager Billy Genereux who was also helpful and explained everything. I would recommend Hoffman and see Corey & Billy for any needs as they will do what is right for the customer.

CLARKM7

Oct 7, 2016

I drove my car into the garage early in the morning and they took my car in for service. They had me wait in the dealership and had fresh coffee there while I watched TV in the waiting room. I was taken by shuttle to work in Hartford. They called to tell me that my car was ready around noon that day. The shuttle picked me up at my workplace and drove me back to the dealership. I then presented a gift card the dealership had given me and was pleasantly surprised with the price I paid for an oil change and filter. My car was outside waiting for me and had been cleaned inside and out. Fantastic service.

FABIANPOWELL87

Oct 5, 2016

I visit that often Ford dealership in East Hartford Connecticut it was the best Ford dealership I have ever been in that they treat you wonderful and I wish they'd get more support and thank you guys again for the best of work and all the for all the rest of for dealership I have a big thank-you preciate it

CPROV20

Oct 5, 2016

Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phone was complicated and when I talked with a person not the machine, he seemed very flustered. This was my third and last time I was calling to attempt to schedule, the previous 2 calls (using the phone number on the windshield reminder sticker) I never got a person. One time there was no answer at all, and the other I was dropped after selecting from the first menu.

MORIAH2005

Sep 30, 2016

This was my first purchase here and it couldn't have been easier and hassle free. It was almost surprising how easy this was! everyone was so nice and i am looking forward to a long relationship with Hoffman!

Linda

Sep 30, 2016

I've bought several cars over the years with assistance from Charles Hartley. He is knowledgeable, experienced and will work hard to get the deal done while keeping your best interest in mind. I highly recommend Charles for your next car purchase.

Mayra Aguilar

Sep 28, 2016

This is the second time I have an amazing experience with Mike Warner. I got to purchase a 2014 Ford Escape and even though the buying process (to me is when you go into the other room and talk to the person that gets a bank approved for you to finance it) was very rude, Mike made an effort to seek out higher ups and got us a very nice deal! I have not rated "quality of repairs" because I still have to go to my appointment for a little dent that I have, but the fact that he even noticed that and told me I am able to get that fixed with no cost just goes to show that he pays attention to details and wants you to have the best experience while buying a car. Without a doubt, I know that my repair appointment will go smoothly and and I know I will be coming back to him in the future!

Giovanna

Sep 28, 2016

Richie Gonzales excellent job, best saleman I have. Always when I needed help he was there offer me all the details I need. Thank you Richie

Giovanna

Sep 28, 2016

Richie Gonzales is a great saleman ,I bought three cars from him and he took care of me more than I expected great job Richie! I will highly recommend this dealer to anybody and offcourse recommend Richie for his great service. Once again thank you Richie.

RGRANGER0

Sep 27, 2016

My salesperson was Rich Gonzales and he was just fine. A power steering pressure hose leak was discovered shortly after an oil change. I submitted a review concerning the proposed cost of repairs within a month after I purchased the vehicle - the repairs were done at another shop. I was contacted by Jeff Dorman who restored my faith and confidence in the Lincoln Hoffman dealership. He did the right thing. Thanks Jeff

Giovanna

Sep 26, 2016

Richie is a excelent salesman, three vehicles a purchased from him and I am very happy with his great customer services, I highly recommend him.

SPACEMAN0

Sep 26, 2016

Great work and timely completion and work done as requested. Car cleaned and washed and a future service need was discussed and instructions provided to get part ordered and service scheduled.

KTSHUTTS

Sep 26, 2016

We had had our 2013 Ford Edge in for an oil change about 2 weeks ago, I had pointed out some issues we had come across in the short time we have had the car. I left that morning after dropping it off feeling that the issues/concerns would all be addressed like they were told to me that they would be. We had then rescheduled to come in last week that being September 21st to have the repairs done. We needed to have the Shifter replaced for what seems to be a BIG problem with many of these cars where the Shifter doesn't want to to communicate with the car to say it is in Park, this work was fine (so far). the next thing which I had asked about at both appointments to be fixed was the Front passenger side bumper keeps popping out, the first appointment I was told it was just missing a screw and that it would be taken care of. A few days of that first appointment I noticed the bumper popped out again. So going through the cash out at the second appointment I was told that the entire front bumper would have to be removed to replace a bracket. So now I am considered that we will have to pay for this and I am hoping that FORD can help us out since we did purchase the car with this problem. I will look to be scheduling this at our next oil change and hope something positive comes out of it.

jenlynnn

Sep 22, 2016

My first experience with this dealership was with their service department which I was incredibly impressed with.Recently I biught a new car & the experience was Hoffman was easy. Jason Grant was my sales representative, He was helpful, knowledgeable and just an overall pleasant person to deal with. I would highly recommend working with this dealership.

GECARUTHERS

Sep 22, 2016

The sales staff worked with me to get me the car for a good price. They also got the car prepared while the paperwork was being processed so that I was able to drive it home then.

Mario rivera

Sep 21, 2016

Never will visit this dealer again the service department. They took too long to fix vehicle. They lied about what is wrong with vehicle and when parts would be coming into dealership. The vehicle was there for 3 weeks, for a one day job. The service people were not nice to customer. They did talk down to me, like I was 5. They said one thing, then something else. I think they should be retrained or fired.

thegoodlife

Sep 19, 2016

I bought a brand new vehicle at Hoffman Ford because I thought of them as reputable and a cut above the other dealers. I passed 5 ford dealers to get to Hartford and decided to buy my new vehicle there. During the financing with Fran, I was sold the Simonize package for $1500. after watching a video presentation on it. It takes a few hours to do the Simonize so I scheduled an appointment with service. Went to my appointment, almost an hour drive for me, and was told that we had to reschedule so they could get me a loaner as it would take more than a day, so I did. A week later I came back - again an hour drive each way - dropped off my car and left with the loaner. A few days later get the call my car is ready. I went to pick it up and it looked nice and shiny....but it looks that way after a car wash for $25. I left and headed home and thought I would check it out. The outside appeared to be Simonized/waxed and the front seats as well. I have rubber mats in the floor and they were never removed to do the carpets as I have tape on them and would know if they had been removed - same with the back seat and the back carpets - not done - and the third row seating was still wrapped in factory plastic so they were never treated and neither was the cargo area - I have a heavy plastic mat taped down and would know if they removed it to Simonize. I called service asked for the Dept that does the Simonize and I was told they send it out to a third party. I asked to speak to them so I could let them know I think the carpet throughout and back seats weren't done. I was told they would have the company call me - after one week of no calls - I called George again. Told him I haven't heard back from anyone and he said he would contact them and have them call me. So I waited - almost 2 weeks and called Hoffman back. This time I left messages with Billy the Ford Sales General Manager, Dave the Sales Manager, Jeff the Service Manager, and George the auto body manager who took my car for Simonize treatment. I let them know how I spent $1500. for a treatment that was to be done throughout the car and it wasn't done as per the agreement. It is now one month later and I have never received a call back from anyone - complete silence. I am shocked that this is how they handle their customer service. Hoffman, driven by trust, is their motto, but I have been driven the run around with no answers and no solutions. I consider myself a good customer who buys new cars every three years and would've liked to build a long relationship with Hoffman, but unfortunately they don't even call me back - so I guess they don't need my business. Today there is still no resolution to my issue of not getting what I was sold for $1500. Shocking....... just shocking......

JONDEMPSEY76

Sep 16, 2016

Hoffman Ford is the fourth local dealer that I have tried for service. So far, Hoffman is by far the beast. Nice to be greeted in person, escorted to a Service Advisors office (not a counter), have an Advisor without an attitude and to top it off, my truck was washed when returned. And not a quick wash, a very thorough wash including the wheels.

STEPH863

Sep 14, 2016

This was my second visit to Hoffman. Service was as good as it was the first time. This time Karen Spatafora took care of me. She was very friendly and answered all my questions. Very helpful. Had to come back for traction control light and stuck shifter. Thank you for your service.

STEPH863

Sep 8, 2016

This is a re-write of a review from a week ago of my experience at Hoffman Ford Lincoln. The first time there, I dealt with Tianna. I had a humming noise in the front driver side wheel. It was a bad bearing. She Scheduled an appointment for the next week because they had to order the parts. When I came back, I had Jason Pealtz help me. It was not Jason Grant. An not sure if I spelled his last name right or not. I couldn't remember Jason's last name when I wrote the last review. So I just wrote his first name. When I went back and read the reviews, I noticed that Jason Grant's name was posted. I called Hoffman motors to try to speak to a manager to fix this. Just wanted to clear the air about that and just write another review. Jason was great. I then came back again because the traction control light would sporadically come on and the shifter would get stuck after start-up. I was helped by Karen Spatafora. She was also great. I will come back in the future and be helped by whomever is there.

PJCJKC

Sep 5, 2016

My experience was incredible . Jeff Dorman went above and beyond what was necessary to keep my car safe and to allow me to travel home (Pennsylvania ) . I have told so many about my situation with faulty brakes and Jeff putting forth the extra effort to get me back on the road asap. I am very impressed with your staff and service to an out of tower and not a regular customer !!

sjg94002

Sep 2, 2016

Paid for a part replacement and less than a month later was stranded on the sign on the highway with a young child because the replacement was low quality, was not able to receive a rental car which prevented me from working for days.

mxmast65

Sep 1, 2016

Clean entry way, prompt greeting, efficient paperwork, comfortable waiting room. The wait was of reasonable length and the service associate kept me informed of the progress. Car was returned, vacuumed and washed.

CPFITZGE

Aug 30, 2016

The repair process took slightly longer than original time estimate but otherwise a good experience. Appreciated the car wash as part of the service experience.

STGMT

Aug 26, 2016

I would like to have special thanks to Jason Grant for helping me to find a car that I loved to owe after driving an E-class Mercedes. From Feb 2016, he patiently replied to my emails and followed up with me for purchasing a car and eventually with having the first test drive and getting familiar with my taste, he convinced me to lease a Lincoln Instead of a Ford Fusion. I would like to have a big thanks to Billy and Fran for their patience while we were negotiating the deal and fruitful pieces of advice and their efforts to eventually make me qualified for leasing a new vehicle. Fran is very serious and without his help and insistence, I would not have ended up finalizing this deal. Billy, is very nice and respectful and highly good tempered. He tried to offer me the best working deal, very politely and patiently. Thank you all for your help and effort, It was a very joyful experience.

KDBNHRA

Aug 24, 2016

Came for an oil change, rotate tires, checked fluids, they washed my car. Nice deal. I never have a problem coming here & getting things done.

NANCB

Aug 19, 2016

I would not hesitate to recommend Hoffman Ford to my friends. Charlie Hartley was the greatest! He answered all my questions honestly and over my expectations. I would not be shy to go to him for any other of my vehicle needs. or questions

bradywhitect

Aug 19, 2016

The staff was efficient, courteous and I was very please with the end results. I wish the truck would have been cleaned but that doesn't hinder my feelings about the customer service received.

DAVIDRESKA

Aug 18, 2016

Service overall was OK. Advisor a bit on the inexperienced side, but tried to be helpful. I needed to ask same questions several times before receiving a response. I had questions regarding battery recycling, front sensor operation and impact of not performing valve cover replacement. It was nice to be escorted to my car after the service, I just expect more attention to detail during the actual service visit.

DVOGHEL

Aug 18, 2016

IT TAKES 3-5 DAYS FOR DELIVERY OF VEHICLE AFTER SALE AS A COMPANY THAT BUYS MANY TRUCKS(14 FROM HOFFMAN) THIS IS WAY TO LONG

KSMALLIDGE

Aug 17, 2016

On a recent oil change, the service was fine, but a flyer had been mailed to me specifically referencing my CMaxEnergi and offering an oil change for $24.95.The service tech , upon check in...explained that my CMax requires synthetic oil and the oil change would be considerably more than $24.95.Why would Hoffman mail me a brochure for my specific vehicle inviting me to come in for an oil change and not know that it needs synthetic oil, and that this service is more like $70?She did take $10 from the more expensive oil change, but Marketing needs to fix this!

HILTON3190Q

Aug 16, 2016

my ford fusion energi was purchased last fall,and came without a spare.the alesman promised to order a spare for me but never did so.i got a low pressure warning at brainard airport when i started the vehicle about 4pmi drove it to your dealership (at4miles or so).the car has a mere 5,000 milesthe rim never got damaged, but your guy said the tire was not repairable. HAD TO BUY A NEW TIRE!no credit for the miles left on the tire!no ford guarantee covers tires apparently.I GUESS I SHOULD HAVE BOUGHT THE CAR WITHOUUT TIRES AND BOUGHT THE TIRES AT SEARS< OR ANY TIRE RETAILER<all tire retailers offer a tire warranty!apparently FORD and HOFFMAN do not!NO WARRANTY EVEN ON THE TIRE YOU JUST INSTALLED!THIS IS PREPOSPEROUS1I SUBMIT THAT YOU NEED TO THINK ON THIS MATTERAND CONSIDER REVISING YOUR POLICY ON TIRES, andon any other vehicle components that leaves your current policy of industry stansardsThis was not intended as an employee critique, but a criticism of corporate policy

VMWARE1019

Aug 16, 2016

Buying my car was a great experience from the sales representative to the business manager. Our salesman was Jason he was knowledgeable and no pressure. I will definitely let people know this is a great place to buy a car.

Christine

Aug 16, 2016

Quick service. Did what they promised in the promised amount of time. Didn't try to push unnecessary services on my vehicle. Went above and beyond in repairs.

LATTYJAM1

Aug 16, 2016

They were welcoming,pleasant ..they made sure I was taken care of and comfortable while getting my services done. Overall service was good,love working with Jeff dorman.

Marmylmas123

Aug 16, 2016

Mike Warner is a first class employee with the Hoffman Auto Group. Service and professionalism was the best I have ever experienced. I highly recommend.

Kerry P.

Aug 15, 2016

I scheduled a service appointment with Service Advisor Chris Sawyer to have the oil in my truck replaced. I explained to Chris that I would wait for my truck as I needed to get into work for a meeting once the service was completed. Chris asked me what day I would like to bring my truck in and what time I wanted to come in. He was totally working around my schedule and not the service department's schedule. I was able to pick the date and time that worked best for me.I arrived at the service door at 7:30 AM and was immediately waved in. The check-in process took one minute before I was escorted into Chris' office to verify my service needs. Chris personally handed off the paperwork to a mechanic and requested that they get right on it. I went to the customer lounge (which is very comfortable - TV, coffee and free WiFi), fired up my laptop and started on some work prior to my meeting later in the morning.Before, I knew it, Chris came into the lounge to let me know my truck was ready to go. It was freshly washed and waiting for me to get in and go. I didn't even have time to finish my cup of coffee. Now that's what I call quick! From driving into the service bay to getting back in my truck and heading for work was maybe 45 minutes at most. Outstanding!Needless to say, I will be coming back to Hoffman Ford and Chris Sawyer for my next service appointment. Chris treated me like I was the number one Hoffman customer.

TFLYONSWH

Aug 12, 2016

Chad Stewart was very helpful and pleasant to deal with. He made buying the car easy. All the forms process and credit application seemed relatively simple and quick.

ppgingbury

Aug 11, 2016

I went in to replace rear brake pads, ended up with rotors and pads replaced. The brake inspection report showed fronts could use new pads, but nobody asked if I wanted them replaced. I had to question the cashier to find out about the inspection and what it meant. For the cost of pads I would have replaced them with the hopes of saving my front rotors. Other than the non-problem issue, all went very well.

GSTEINMILLER

Aug 9, 2016

I showed up with my Engine light on in my 2010 Escape on Saturday morning at 7:30 am without an Appointment. I was advised by Karen to leave the vehicle without any promise that it would get looked at because of 19 appointments already scheduled for the day with only 3 mechanics.They would try their best to get to it. Well I left the vehicle and was pleasantly surprised when I got a call from Karen Spatafora about 2:45 PM telling me the truck was fixed and ready for me to pick it up. Better yet the repair was part of a recall so it cost me nothing. I drove home with a nice clean vehicle washed by them with a smile on my face.

RANDY.URCIUOLI

Aug 9, 2016

They took my car in without an appointment and set up rental service for me. Jeff handled everything from start to finish. Enterprise picked me up from the dealer ship as requested by Jeff. When the job was done I left the rental with Ford for pick up.

ELMER.ALVARENGA

Aug 6, 2016

My car smells like gas when driving. No engine light on, temp checks ok. They couln't fix the problem. Why do they take money if they can not fix the problem my cars has? It's a ford dealerI for a ford car. They should do everthing possible to fix rhe problem. I'm not satisfy with the last service from this dealer.

PETER.M

Aug 4, 2016

Had my car in quickly got the part to fix my transmission faster than expected . Explained the issue and the fix. I am very pleasedisappointed with this experience.!

DJSHEA0

Aug 4, 2016

There were no pushy salesmanMy salesman was very helpful in finding the vehicle that I wantedThe finance gentleman was very helpful getting me the best possible rate and maintenance program

DONNADUDA

Jul 31, 2016

The staff here is great... friendly, courteous, explain things... I went in for "the works" package and also for a diagnosis on my AC... I was surprised to be there for over 4 hours waiting - just wish they had told me that ahead of time... the lady next to me was there for over 5 hours...

GIBBSY33

Jul 29, 2016

The Hoffman Ford staff were fantastic, caring and definitely very knowledgeable. I would highly recommend them for their support and knowledge of not only the cars, but the process of buying a new car. They make it easy and without feeling pressured.

RAV44SALE

Jul 29, 2016

I scheduled a 20,000 miles factory service for July 27th on the Hoffman Ford website . The email confirmation also states I requested the 20K factory service. When I arrived at Hoffman I told the rep that I have a 1:15 appointment and gave him my name. He went on his computer than ask if i will be waiting for the car, I told him yes and he directed me to the waiting lounge. So I assume he knew my appointment was for a 20, 000 mile factory service. I did not ask for The Works package, but typed on the invoice was "A CUST STATES TO PERFORM THE WORKS PACKAGE GAS ENGINE" When the car was ready, he showed me the invoice and I notice the cost was the same as when I had The Works package done in the past. One thing I remember listed on the 20k factory service was to replace the cabin filter which was not included on the invoice. I asked the rep, I thought the cabin filter had to be replaced with the 20k service. He said it was check and didn't need replacement. Now if that's true, great you guys saved me money, but what I'm concerned about is when I went back to the website and checked my service history, it states I had The Works done at 19,912 miles and it also states that next due service is at 20,000 miles. Now, again I don't mind The Works was done instead of the 20K service if that's all that was needed, but I would like it to show on my service history that either 20k service was performed or was not needed so that my warranty is not effected due to not having schedule service done. I also purchase an Allstate extended warranty when I purchased the vehicle, so I also don't want that effected due to schedule service not being performed. I not sure how to rate this service, I gave it 3 stars average but would give it 5 stars if I actually just needed The Works done, 2 stars if I needed more done with the 20k factory service. Even if I needed the 20k service done instead of The Works, I still would give a 4 stars good rating if when I asked about the cabin filter not being replaced, Mr. Sawyer would have said, Oh I apologize, we did The Works instead, we'll go ahead and finish the rest if you can wait, or if you want to reschedule to come back to complete the 20k service. I would had no qualms about that, mistakes are sometimes made. Again, I did not state that I wanted The Works as stated on the invoice, I just told the rep I had a 1:15 appointment and gave my name, I assume they would have known what I requested on the website concidering I received a email confirmation stating I requested a 20k factory service.

GPERUTA

Jul 27, 2016

Service department could have been better. There were problems getting phone calls returned.It was a problem dropping off a vehicle with transmission problems without an appointment. All we wanted to do was get the vehicle over to them so they had it. didn't realize it would be such a problem. It probably would have been better if we were dealing with our service technician but we were not.

TSBELLA10

Jul 27, 2016

I had a few IOU's and I was treat great they took care of what I needed and was please with the results. Brought my car up to the door for me and very helpful in keeping me posted on when my car was ready.

TIGGERMAGIC21

Jul 26, 2016

I was in for a routine oil change and to have them investigate a noise I'm hearing from the back end when going over bumps, which took 2 weeks to get. The note on my paperwork was that they couldn't hear the noise, and they didn't reset my oil life indicator. Definitely not the same Hoffman as when I started bringing my Edge there ~4 years ago.

JASON.m

Jul 26, 2016

I scheduled my first service appointment online. I was checked in quickly and the service was completed within the hour. I will definitely be back.

Kathy Grines

Jul 25, 2016

This is the third vehicle we have purchased from Hoffman, and each time it gets better and better! The value and awesome customer service is second to none! We started our day with Shanice in the service department and she is incredibly helpful, such a great representation of the Hoffman company, and we ended up with our salesman, Mike Warner...what a friendly and extremely knowledgeable guy! He made our experience so easy, answered all of our questions and just made you feel good about the entire car buying experience!! Thanks Mike, thanks Hoffman Auto!!

JDONLIN

Jul 22, 2016

After all the years with Eljen and Hoffman I have never met Chris was fantastic got me in and out I asked a few questions he provided clear answers, perfect. I will be working with him he is a good guy.

AMB2511

Jul 18, 2016

We experienced a couple of problems with our vehicle while on a 2500 mile trip. Hoffman was nearby so we decided to chance using their service dept. The easy online scheduling system allowed us to make an appointment late Thursday night for a Saturday service. They were prompt, professional and fixed us up plus washed the car and checked the alignment. Kudos to the service dept!

karen.johnson

Jul 12, 2016

Chris kept good track of my car while in for service Monday. Had the crew look of over my areas of concern plus reviewed new concerns they found with me. Much better than the last visit. Car was spotless when I picked it up. Very nice touch!

PETERSEN23

Jul 12, 2016

I took my F-150 in for it's 1st oil change and was in and out in 1 hour... Chris and the rest of the Ford team were great. Thanks Again!

SHUBHANKAR7

Jul 11, 2016

Richard was helpful throughout and he could help me exactly the way I expected. Feeling happy and satisfied to get the car I wanted. Thankyou so much

WIZDRBEL

Jul 11, 2016

Needed an oil change. No appointments were available - checked on Monday and Tuesday for the week. Showed up on Friday, they took care of me.

JIMGREGORY26

Jul 11, 2016

I am on my second Ford purchased at Hoffman, and am a satisfied customer. They are diligent and fair in their service. Several of the employees and sales reps have given me help that was really outstanding. A few of the sales reps just go by the book. Never have I felt I got substandard work.

Kmath

Jul 8, 2016

These guys are low, they gave me a price and monthly payment on a vehicle and we agreed to a deal. Went back the next day and they added over $64 per month to the payment and three months to the term without even a call before I came back for delivery. Claiming due to the age of the car the bank was charging a higher interest rate, like they never sold a car before? They don't know this before they make a deal? Not even close to what the quoted me, and they didn't care. will never buy here again!!

Sandra Butcher

Jul 7, 2016

We looked high and low to get a small SUV. We are enjoying our new Escape SE very much. Have found it quite different from our 2003 Focus and each trip is a learning experience. Thank you Billy G for getting us into this new car. And a definite bonus was the rebates. Without rebates we would have probably purchased a previously owned vehicle. Our daughter as well as dealer management convinced us that a new one was a better deal loo

BOBDEBWOOD

Jul 6, 2016

I was dismayed when I was told I had t wait a week for an appointment. When I said I believed it to be a major safety issue, the car was immediately taken I and repaired with a new door opener assembly. Thanks for the response to the safety issue.

JIMSINT

Jul 4, 2016

Great service friendly staff on time while I waited for the service to be complete

Mark T.

Jul 1, 2016

Got the works (lube, rotation, check everything, car wash) for $39.95. Replaced my broken off antenna for $22, which is a really good price. I mentioned some weird squeaky noise from the rear of the car and did not have it looked at because of a $110 diagnostic fee. Maybe you need a lower "let's take a quick look" fee?

DRAINEAULT

Jun 30, 2016

In the years that we have had our Fords serviced at Hoffman...there has never been a time when we left unhappy. The staff is very friendly, professional and knowledgeable. From the time you arrive until the time you drive off in your vehicle..know you are in good hands! Hoffman Ford Lincoln is top shelf!

HANCOCKLISA

Jun 30, 2016

My service agent was extremely courteous and attentive to my needs. She took the time to make sure she understood everything that I needed. The work was done in a timely manner and I loved the courtesy vehicle!

bw112358

Jun 29, 2016

Brought my 2013 Ford Escape in for a safety recall. Found out I needed to make an appointment. Called in to make an appointment... first available was 2 weeks out. Made appointment for 0730 with expressed desire to be finished by noon (was told the repair would take about 2 hrs). Dropped vehicle off day before and was told I would be called when done. Next day, when I didn't hear from service rep, I attempted to called to find out status at approx. 1:30 pm... had to leave a message. When service rep called back, all he could tell me was that the vehicle was not ready and he would call me.. no estimated time of completion, no explanation as to why it was taking so long... Just that it was not ready. About 45 minutes later I got a call from the service rep telling me the vehicle was ready...A couple of observations: (1) This dealership makes it cumbersome to make an appointment... They route all calls (after an exhaustive automated call menu) to a central operator who then sends you to the dealership and lets you deal with another automated menu... and if you mess up with your choice... start all over again. (2) The service department (and reps) must be very, very busy doing stuff as I have had to leave a message for a call back, and when I get the return call, no effort was made to find out the status of my repair either before or during the call.

NATALEEPMARTIN

Jun 29, 2016

Just bought my second car from Hoffman and was very happy with the experience! Marco and Fran were wonderful to work with to help get me into a new (used), bigger car to fit my family. Thank you!

EMMAJOYBLOOMFIELD

Jun 29, 2016

I scheduled an appointment for a recall repair and was told it was an all day job. I was given a loaner vehicle so I could go about my day. My car was done before noon. It came back to me washed and vacuumed.

BEACARLSON

Jun 28, 2016

I went to Hoffman Ford on a very busy Saturday..My power brake motor went bad. When I arrived was greeting by a very pleasant girl,She said they were very busy but she would try to get to me ,I waited in the lovely waiting room maybe a half hour she came out and told me my power brake power was on a list of problems there would be no charge. and I also told here there was a recall on my gas tank, she said no problem they would take care of it,,When I got there when my car was ready it was washed This whole experience the best service I have ever gotten and I'm 62 yrs old...Thank You

I drive a car

Jun 28, 2016

I received very good service for two warranty repairs (one was an airbag) the car was returned to me more clean than it was when dropped off. I was expecting minimal attention as the work was being done under warranty, but I was pleasantly surprised. Thanks!

rayj10s

Jun 27, 2016

Marco Ortiz and and the folks at Hoffman who I interacted with were very friendly and professional.Marco should be awarded something very special for his added touch since he delivered the vehicle with a special surprise since it was a gift. He certainly was not required to do so.I will be back for my next vehicle when the lease expires and recommend Hoffman to all!

AGANIC

Jun 25, 2016

I gave this rating because I like your service and feel that you are honest and would not try to have something fix that is not needed. Also, you are accommodating when it comes to picking up my car after the service is finish.

DSPIEGEL2

Jun 25, 2016

Service from the moment I arrived at the center, until I was escortedback to my motor vehicle, was absolutely first rate. Staff were friendlyand highly professional. It was exactly what I expected from Hoffmanand I was not disappointed.

Nautique

Jun 24, 2016

Both Chris Sawyer and Kristen Skiba are great and very helpful Service Writers. Brian, your Saab mechanic, has been terrific and his expertise and and skills are great,y appreciated. Many thanks,Lastly I wish I could get back on your email list for updates and coupons. To date no luck and I've been trying for a year,

JFRANKLIN2

Jun 22, 2016

It was time for an oil change, filter change, cabinet air filter, new battery, front and rear brakesfixing of left hand mirror and overall check up.

Fusion0616

Jun 19, 2016

Came in for service because I thought it was due. Chris noticed that the vehicle system said I had 60% oil life eemaining. Chris took the time to explain that service wasn't needed at this time. In talking to Chris I realized that I was misinformed about the service requirements when I purchased the car. I truly appreciate that chris was honest and took the time to explain how maintenance works on my car. In talking to Chris I told him I was heading on a trip. He knew the area I was headed to and even recommended some restaurants while I was there. I will definitely return to Chris for all my service needs.

HROY49

Jun 17, 2016

Everyone from the service area was very polite, honest and professional. Always happy to bring my vehicle here for service. Always a breath of sunshine working with them.

SPORTAHUGG

Jun 16, 2016

My first service visit was a good experience. I pulled right into the bay and a attendant took my info led me to a service person did some quick paperwork and i was all set. Great first impression !

EHARGREA

Jun 16, 2016

Kristin is one of the best service managers I have had the pleasure to work with. She was detailed in her explanation, called when she said she would and was easy to reach by phone.

JGSHOBBY

Jun 14, 2016

Did Not Like Business Manager Attitude To Pushy.What Else Can I Say.Nothing At This Time.Other Than That Thing Went Along Smoothly.Bye For Now.

sharky06040

Jun 12, 2016

I dropped my Saab off because my convertible top was leaking hydraulic fluid. In one day they diagnose my problem and had it back to me the next day cleaned and vacuumed I was impressed. Everyone was professional.

momak

Jun 9, 2016

At first I had a great time dealing with Hoffman Ford. The Sales Associate Freddy was GREAT took time showed And let me test drive anything on the lot. We put down a deposit on a 2014 Ford Edge. But unfortunately with our credit history Hoffman was unable to help us get financing. Freddy tried his best but we ended up going to a different dealership where I was able to get a 2016 vehicle. Issue with Hoffman is the lack of communication now that the sales rep I was dealing with is no longer there. I've been playing phone tag with management, trying to get a deposit back. So long story short we paid a deposit with a Credit Card over three weeks ago now they tell me that I have to wait to receive a check by mail. STILL waiting for the deposit I put down on a vehicle I DID NOT get. NOT Happy

HIWATERJRT

Jun 8, 2016

Good customer service with a personal touch. Quick to answer my questions. Very happy with the service received. Would recommend Hoffman to my friends for servicing.

RCWALKER

Jun 6, 2016

Good service. I received free oil change due to minor issues during last service visit. Appreciated the on-time delivery of my vehicle. Thank you!

D.WRIGHT.0815

Jun 6, 2016

I gave this dealership a 5 start rating because they not only worked with me for roughly six months. They got me the exact car I wanted, with low miles and I got a great monthly payment and am highly satisfied. Mike Rivera was the guy who helped me. I recommend him 100% if you need a new car definitely ask for him.

RRILEY3111

Jun 3, 2016

I am so beside myself with this dump of a dealership. This time I had my car "fixed" and the last time I had my car "fixed" by these cracker jack box people was a disaster. BOTH times they called and said the car was ready and BOTH times I went to get it I pulled out of the driveway, drove around the block and right back in to the service bay, BOTH times the car was in worse shape then when I brought it in. First time the didnt even tighten the bolts on the job they did nor did they fix the check engine light because they didnt hook the wire harness back up for it. Second time they put the brakes back together and they had something wedged in between the backing plate and brake. Ummm last time I checked if you are going to fix something you better know how to put it back together. It is quite obvious there that they do not care at all about the cars they service or the customers that buy and service the car there. The service writer on both occasuons could care less i was right back in the shop. And forget having the manager even respond to you. I wont even get into the fact that i bought the car there and 2 weeks after i bought it it had to be fixed and was there for 45 days! DO NOT BUY A CAR HERE AND CERTAINLY DO NOT GET IT SERVICED HERE!!!!!!!

John L

Jun 3, 2016

Our 2014 Fusion went in for service on a Saturday (thank you for the Saturday hours!) and Kristin presented the updates, including a recommendation that we consider tires in the near future. Fast forward three days later, following a blowout on a major interstate, and Kristin was great in organizing the needed tires to be delivered and an appointment scheduled, even though the Service Department was dealing with a shortened, post-holiday. Throughout the whole process, Kristin was focused on getting the service done, but continued to emphasize SAFETY over everything else. Kristin was very quick to return communications and always let me know where the vehicle stood in the service process. Loved dealing with her and Hoffman service, as I felt we were treated fairly on price, but outstanding in terms of customer service. Highly recommend dealing with Kristin - and Hoffman - in the future.

Greg M.

Jun 2, 2016

This is my first time servicing a new 2016 Ford Fusion with Hoffman. I was pleasantly surprised by the entire experience. The service drive/write up process was very easy. I was greeted by Kristin, who was very friendly and explained the service to me. The rate quoted for an oil change and tire rotation was actually about the same price as just an oil change at the national lube chains. There was a comfortable waiting room to sit in while they were working on my car, and when it was complete Kristin came to get me in a timely manner. During this season of heavy pollen, the included car wash was most welcome. The Hoffman organization does a great job--I look forward to taking my Ford there for future service.

Marco Hoffman Auto Group

Jun 1, 2016

I recently purchased and new Lincoln MKX from Hoffman auto group, Lincoln. My salesman Marco was so friendly and easy to talk to. He was extremely knowledgeable about the vehicle and all of its options. He was so patient with all the questions I had as it was a big decision I was making, and he was completely understanding and made buying a car so much fun and easy He made the process of buying a new car so pleasant from start to finish I look forward to purchasing more cars through Hoffman auto group and will refer all my friends and family to Marco

LURIVERA2012

May 31, 2016

People made me feel like i didint belong. Wouldnt even let me finish explain my problem. Person who took my car was om his phone the entire time while i literaly was trying to speak to him about my issues

Sg45

May 30, 2016

Service was great. The people I dealt with were so helpful. I had been going to another local dealership that I have been dissatisfied with for a very long time. I finally decided to try Hoffman and I'm glad I did.

jtd

May 26, 2016

Hoffman Ford provides a great customer experience. With a friendly and courteous staff to greet you, a free shuttle ride to and from the office and prompt and reliable service all I can say is... Great job and thank you!

AV625CT

May 26, 2016

Mrs Tania Matos really was paying attention for all my questions, and she had a very professional answer to them, Also the courtesy driver that took me home and puffin me up. Was very friendly and safe driver

sqlinger

May 26, 2016

As of this date,, the transmission runs fine, but I'm told the issue can happen again because of a design flaw in the clutch system.

Dan

May 25, 2016

I went to Hoffman ford to get brakes and rotors for all 4 sides. After I paid I realized that they only gave me two sides instead of 4 even when I specifically said 4 sides. So I returned the parts and I was informed that they would have to send me a check in the mail. They said it would take 3-4 days for the check to be mailed. It has been a week and still nothing. I called on May 25 and asked if someone could look into the situation. They took my name and phone number and told me that they would get back to me. And they didn't call back. The service from the parts department is horrible. I would rather buy windshield wipers at Walmart then buy them from the parts department. I wonder how long it will take to get my reimbursement check?

GB2ndTimer

May 24, 2016

Overall experience from "buying" a used car at Hoffman Ford was excellent. Seeing it take 3 trips to their Detailing Shop to get it "Customer Happy" was somewhat disappointing. But on the 3rd attempt , my salesman drove us straight to the Detailing Shop, pointed out the flaws, and watched them DO what should have been done the first time!! Thank you Richie! :)

John and Sharon

May 23, 2016

Our salesman, Richie Gonzalez made our buying experience a pleasant one. We sat in a car in the showroom and decided we liked the style enough to want to test drive one. Richie glanced outside at the cars then looked at us and said he would back this one out of the showroom for us. We drove it, liked it and ultimately purchased the car. Closing in on 1000 miles ans still smiles.

Kerry P.

May 23, 2016

I recently brought my truck in for an oil change and a minor repair. My service adviser Chris Sawyer was extremely helpful and understanding in scheduling my service appointment and understanding my need to wait while the work was being done. Chris accommodated me in every way by bringing me in on a day that worked into my schedule and letting the tech know that I was waiting in the customer lounge area. Chris kept me consistently updated as to the status of my truck and the need to order parts (which wound up being on-site in the Hoffman's Parts room).While waiting in the customer lounge area the service staff (Chrissy Patkutka and Jeff Dorman) came by to offer me a breakfast sandwich hot off the grill that were being whipped by Hoffman senior management. So not only do I get a cup of complimentary coffee while I'm waiting for my service to be completed but I also get a complimentary breakfast brought to me by the service staff. Chrissy asked me if I wanted seconds and Jeff came back to make sure I was a happy customer (which I totally was). Outstanding!Another service adviser, Kristin Skiba, who knows me from previous service visits also noticed I was there and stopped by to say hi. She asked what I was there for today and told me to let her know if there was anything I needed or if she could be of any service. Outstanding times 2!Chris eventually came to the lounge to let me my truck was ready and was being brought to the pickup area after a quick washing. He went over the work order with me, explained all the charges (which weren't bad) and processed my payment for me. Once done, he escorted me to my truck where he had me check on the minor repair to ensure my complete satisfaction. Outstanding times 3!Bottom line, the combination of all these people asking how I was doing, feeding me and asking if I was happy made for a superior, all around service experience. Chris Sawyer is one of the few service advisers who makes me feel like he is really taking care of me and my service needs. I don't know about you but I'm going back to Hoffman's the next time I need some work done on my truck. Did I already mention OUTSTANDING?

GARY.MOSLEY

May 20, 2016

Jeff Dorman renewed my confidence in customer service relationship at Dealerships at a cost to my company of minimum loss thank you again Jeff keep up the good work

thegoodlife

May 19, 2016

Mike Rivera was great. He researched the vehicle I was looking for weeks. He would keep in contact with me and let me know what he had found - even out of state locations. He was professional, personable, and low pressure.When we agreed on a vehicle he had come up with, he went and fought for my price. I left with a new car and a good feeling that we will do more business in the future. Go see Mike and he will set you up.

WCMILLER91

May 14, 2016

Quick intake. Pleasant lounge area. Out before you know it. Would recommend Hoffman Lincoln to friends and family. It was a pleasant experience. Try it you'll like it.

BOBSADOSKY

May 7, 2016

The service was, as it always is very good. This is why I always bring my vehicle here and trust them to work on my truck.

CRANES

May 3, 2016

The best service I've ever had. The period doesn't count right. Honestly the nicest people I have ever encountered in a service department. My first oil change on my new Ford truck and I was treated with courtesy and all my questions were answered to my full satisfaction. Kudos to all the people who work in the Hoffman Ford service department.

maggie50

May 1, 2016

We just bought a Lincoln MKX from Freddie Calderon at Hoffman Ford and the experience could not have been better. Freddie was professional, knowledgeable, and a pleasure to deal with. There was no "fast talk" or pressure during the entire process. Freddie worked with us and we were able to walk away with a great deal. We are very happy with our new/used car and with the Hoffman Ford dealership!

bballgirl34

Apr 29, 2016

I have brought my car, purchased at this dealership in 2014, in for service three times for the same issue. Typically I find the folks helpful & concerned about my issue. Not this time. Really unhappy with the overall lack of concern. Looking for a new service center.

Nicky P.

Apr 29, 2016

Hoffman and Mike offered us an excellent, non-pushy experience. They could have tried pushing new, but actually recommended a used vehicle for our needs.

Rj Novelli

Apr 28, 2016

We were looking for a used explorer around 2014. We have bought 2 vehicles from Hoffman and have been very happy. We sat down with Jason Grant and we were very happy with the process and the out come , we now own a 2016 Explore Thanks Jason

ROBERT.MARTIN

Apr 27, 2016

We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforward in negotiating and did not make the process painful at all.

BDL66

Apr 26, 2016

Service dept is awesome as I enter and when I pickup my truck gets washed better than any car wash in our area thank you

NSCHOENK

Apr 23, 2016

As always, I get taken care of like a VIP when I come to Hoffman. I was offered coffee, juice soda, and given somewhere comfortable to sit while I waited. I was updated during the process so that I knew what was going on and I was asked if I wanted something before they did it. When my tire pressure light came on after I had left, I returned and they quickly fixed the problem and I was on my way.

ConsumerX

Apr 22, 2016

Recently had spark plugs and rear calipers changed on a Ford. Process took about 5 hours. Initial repairs were 4 hours but when I drove off the lot I noticed an immediate issue with a loud tapping in the rear of the vehicle. I return and the vehicle was addressed immediately, one of the calipers installed was bad and a replacement was located and installed. The response to the issue was quick but took another hour. The fact that there was an issue is concerning. I go to a dealer repair shop hoping to get a quality parts at a reasonable price. After looking up the parts installed I see that the part price is market up roughly 100% to what I can find online. I understand the dealer needs to make something on the parts but this is a bit extreme.

jewels11

Apr 21, 2016

Hoffman Ford Lincoln overall experience went smooth and fast!!. Mike Rivera is an amazing Leasing Consultant . He made me feel comfortable and provided all the information i had in question. I have bought 3 other vehicles at other car dealerships, but this one by far is the best! The team wants to be happy in what you are purchasing and Mike Rivera never once was pushy or tried to get me into something i cant afford. I am a happy customer! Thank you!

JOAN.OLSON

Apr 20, 2016

Your team in the service area is always efficient and courteous. This not only pertains to Chris but, also the representative that greets you as you drive your car into the garage. Andrew is more than gracious and accommodating when shuttling me to and from my office. He is extremely courteous and has always picked me up exactly at the designated time.All are an asset to your team.

Dane

Apr 18, 2016

I happened to be in the area and called in to schedule an oil change/tire rotation. The associate told me to come on down. When I arrived, my van was brought right in and the wait time was minimal.

DEBBUE54atGMAIL.COM

Apr 18, 2016

Excellent Service. Very pleased. Would Return again when and if I need my car serviced. I would recommend. It to. my friends and family.the Employers. do and excellent job and very well trained.thank you for your service.

JOESHERTICK

Apr 13, 2016

My Lincoln needed to be housed over night because the issue needed to be resolved with a cold engine. I was promised a loaner would be available. I arrived at my appointed time. Chris Sawyer greeted me immediately upon arrival. We went directly to his office where the paper work for the loaner was mostly filled out. We reviewed the reason for my scheduled appointment. Chris requested my driver's license and insurance information completed the authorization and escorted me to my loaner vehicle. The following morning Chris called to inform me that the main issue for my appointment had been found. He gave me an estimate for a service as well as an estimated time that my MKZ would be ready. I approved to have the work completed.As promised, Chris called me when the service work on my Lincoln was completed. It was actually ready earlier than anticipated. When I arrived we went over the service work performed and also talked about 2 potential issues that I needed to be aware of in the near future. My Lincoln was ready and waiting. It had been washed and vacuumed and looked showroom perfect. Chris walked me to the car and thanked me for using Hoffman Lincoln/Ford to service my MKZ. On the way home I noticed that I left a personal piece in my car. I called Chris and asked that it be retrieved and kept for me. Chris called back and offered to drop it by my home when he left work for the day. Which he did.I use Hoffman not only for the great service department but, mostly for the service associates such as Chris Sawyer. He treats you like you're special and when he greets you he looks you straight in the eye with a smile and a firm handshake. That, to me, is the mark of a gentleman. Thank you Chris for your #1 service skills and attention to detail. I will absolutely use Hoffman Lincoln/Ford every time my MKZ needs to be serviced.

TR from Simsbury

Apr 11, 2016

The service team at Hoffman is professional and reasonably quick.The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so the time moves pretty quickly if you decide to wait for your car. (They also have van service to drop you off / pick you up in the area.)

CONNECTWFRANK

Apr 8, 2016

Chris sawyer was helpful and kept me updated on my car situation, service was good hopefully I don't have to bring car back for the same repair

Fusion0616

Apr 5, 2016

I always go to hoffman ford for service because they are the best. Chris is always friendly and goes out of his way to make sure my experience is 5 stars.

REEDH

Apr 5, 2016

When my beloved 2008 Ford Escape broke down for the first time since I purchased the vehicle in 2008, I took it to Hoffman Ford where Mr. Jeff Dorman, Assistant Sales Manager, made sure that the repair was diagnosed correctly and completely fixed in one day's time. (which was great because I had gone all weekend without a vehicle, and the weather was getting stormy as well!)I am worrying a bit that the potholes in East Hartford and Connecticut in general were why this repair was necessary, but aside from being expensive ($600 to repair), everything went well.I always go the my local Ford dealership, they understand the vehicle and its computerized functions much better than any independent service station.Sincerely,Holly Reed(have owned nothing but Ford's over my lifetime, Mustangs and now Ford Escape!)

LATOPER

Apr 4, 2016

I had to get some field service actions taken care of on my 2012 Ford Focus last weekend and chose Hoffman Ford in East Hartford, CT. They had Saturday hours which were very convenient for my schedule because I work Monday-Friday. The service was quick and they were very respectful in the Service Center. I will go back again.

RPHROBERT

Apr 1, 2016

This is the 3rd car I have bought from Hoffman Ford in the last 9 months.I have used Mike Rivera for each purchure and have been totally satified with his professionalism and general knowledge of the products and services he sells.He is very easy to work with even going to pick up vehicles in other states on his days off coming to my place to set garage door openers (twice) and helping me with various electronics setup for all systems (sometimes more than once).A dealership is only as good as the people working for them and Mike is excellent,I would recommend him to anyone.

TRAVISGOELLER

Apr 1, 2016

I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a loose exhaust/muffler. The mechanic was very kind to her and then she called me upset after dealing with the extremely Rude customer service representative. Telling her that she was ridiculous for not being to explain the sound outside my explanation. And that it definitely wasn't covered under warranty even though I had the same problem fixed in Florida. "So are you going to drive all the way down to Florida to have it fixed?" I told her to leave and when he handed her the keys back he said they fixed it and that she should find a new service center in the future. Unbelievable

Charity

Mar 31, 2016

It is with great pleasure that I take a moment to write this review on behalf of one of your sales associates, Mike Rivera. I met with him on a Wednesday evening and I was able to have my new Lincoln MKX delivered to me by Saturday afternoon. I found Mike to be very professional, very friendly and very knowledgeable about the vehicle I was purchasing. He remained very professional and attentive to my servicing needs even when I needed to put my new vehicle into service the following week due to minor damage to the back door from the other dealership. I would definitely consider using Mike Rivera in the future for my vehicle purchasing needs.

Happy Customet

Mar 30, 2016

Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Cheers!

DOCFO

Mar 29, 2016

I was pleased there is a Saturday service. The appointment was available in the afternoon and it was not rushed. I was only getting an oil change but it included a car wash. Young man who greeted me was very friendly.

Satisfied customer, and I'm not usually.

Mar 28, 2016

Richard Gonzales, Sales & leasing Consultant, was who our family primarily worked with. He was thoughtful, hardworking and kind. Your families precious time will be well managed as you decide, select and buy your car, truck or in our case SUV.

PAULHARTAN72

Mar 27, 2016

Jon was quick to respond to my email with good information. Every other dealer I contacted emailed a robo response. Jon Pighetti's response was honest, personal and answered all my questions. He was willing to work cooperatively with me in an expeditious manner. I would highly recommend this dealership to purchase your next vehicle. Thank you Jon and Anthony.

M-LARKIN

Mar 24, 2016

The service was as I said a normal maintenance plus removal of snow tires. It was explained to me that the normal 2 hours became 3 hours due to alignment. The lounge is kept very clean which makes it more pleasant. I was satisfied with the service I received.

I. Monroe

Mar 16, 2016

I recently purchased a certified pre-owned Ford Explorer XLT from Hoffman Ford, and had a terrific experience from start to finish. The salesperson, Freddy Calderon, made this experience simple and very quick! I entered the dealership without an appointment on a Thursday on my way home from work. Freddy immediately sat down with me and listed to me describe the type of vehicle I was looking for and my price range. He identified the vehicles on the lot that fit my criteria, and suggested a specific one that he thought I might like to test drive. I was able to test drive the vehicle that day and then take information home to review further. When I followed up though email with additional more questions the next day, I received an immediate response and was able to make a decision on Saturday to purchase the vehicle. I was amazed that Freddy and the team at Hoffman were able to get the paperwork and vehicle ready for me to take home that same day! What a great experience!

PNUT1917

Mar 16, 2016

Hoffman LincolnThe best experience I ever had at a dealer. My wife and I were in the market for our first SUV. During the process of deciding what we wanted in a vehicle we remembered sitting in a Lincoln SUV at a car show and noticing how the seats were the most comfortable of any other vehicle. I decided to visit Hoffman Lincoln. The first time I walked in the place was buzzing with activity. While I was looking around someone came up to me and introduced himself as Mike Warner and asked if he could help. Mike was the on his day off and was still willing to help. Mike took time to ask what I was looking for and advised me on incentives and offers from Lincoln. Again, all on his day off.I left the dealership and told my wife about the experience and we decided to set up an appointment to test drive an MKC. Mike was able to give me a quote through email and made the arrangements for the test drive. We got to the dealer early and everything was ready to go. Even though we were early somehow we didnt have to wait even while Mike was finishing with another customer.We test drove the MKC and just loved it. We were not interested in the interior color, but Mike found us another one on the lot, brought it to us and that was it. We settled on a price quickly and shock hands. It took maybe an hour.

catscan007

Mar 12, 2016

I knew exactly the car I wanted and Kevin found it the next day. All the paperwork was in order and explained to me in a non-intimidating way. It's not everyday I buy a new car. Fran had made the loan process smooth and stress free. Bonus was not having to go to my DMV for new plates or registration. All was taken care of at the dealership. Loved that they drove the car to my residence and showed me everything I needed to know about my new car! I felt they all truly cared about my experience at Hoffman and I would definitely recommend them to all my friends and family.

JULIUSJ

Mar 12, 2016

Stopped by unannounced (without an appointment) with a loud grinding noise coming from the right front wheel (Lincoln MKZ with only 1,300 miles on the odometer) Even though it was close to closing time, the manager agreed to promptly look at the issue. Problem was found shortly thereafter - a small piece of rock stuck between the brake rotor and the brake caliper's cover. It has been removed, car was cleaned-up and washed. Excellent service!

kmpickct

Mar 11, 2016

This was my first visit to this F or dealership and their professional and efficiency service was outstanding. The waiting l location was clean and organized will workstations so I could actually do work comfortably.I will definitely be back

shelz0726

Mar 11, 2016

I had told Frank what I was looking for and within a day he called to let me know he had found it! I wasnt expecting it to all work as quickly as it did. Frank was amazing, walking me through the entire process and was beyond patient with me (I can be handful). The staff was just as friendly and knowledgeable. I cant express enough how much Frank cares about his customers; you walk away feeling like family. He loves what he does and you can tell; which truly makes you feel like youre in good hands.I enjoyed working with Fran just as much! This is a great group of people, they care about their customers and made sure I walked away happy.

JoelStevie

Mar 11, 2016

Mike Rivera at Hoffman Ford in East Hartford made buying a car simple and easy.He offered the best price for the value and the financing was exceptional.Overall Hoffman Ford is a first class dealership with real professionals.I would buy from them again and refer my friends and business associates.

MER1116

Mar 9, 2016

The only nice person was the tech who took my keys. Worst experience of my life. My service person Chris must have been having a real bad morning when I got there. No good morning when I said good morning... Chris never looked up from his computer screen. He talked to me like I was a child in school. I asked him why he wasn't nice and he said just tell me your issues today. I saw the service manager Mike trying to listen how he was taking to me, and I thought he was going to step in but he just walked into his office. Chris never did the service I asked for. I just needed to get out of there after seeing the manager not care either. I understand customer service isn't what it was years ago but I spend a ton of money there so you could atleast be nice. I understand now why all the people I dealt with over the years are gone. Please stay away from this dealer!!!

WALTERHUSSEY

Mar 4, 2016

From the top down I was treated with professionalism. Kevin, Charlie and Fran put together an awesome deal. The car exceeds expectations. A pleasure to do business with.

MRSAWDUST100

Mar 3, 2016

i recently purchased a f 550 from charlie hartley. its obvious he really knows ford products well. he did what he said he would do and that speaks volumes. he also had it safely delivered to me some 3 hrs away at no charge.thanks again charlie

TAJBB2

Mar 2, 2016

My salesman Jason was very helpful. He responded quickly to my requests, found the vehicle I was looking for and was transparent during the sales process.

MAKOSKOFF

Mar 2, 2016

The service was great. They were even able to help me fix things that weren't their "problem" like the battery in my key, which another dealer told me they couldn't do. They were able to accept my Care Guard insurance, and diagnosed and fixed the car the same day which helped. The shuttle also was huge service to me, as it really made my day more enjoyable.

STACIE.SB2010

Mar 1, 2016

When I thought all hope was gone Hoffman was able to get me into a new car that works for my family! Thank you Mike and Fran!

RVN Jarhead

Feb 26, 2016

A+++ support for Mke Rivera and Fran MarinaroI cannot say enough for the Sales team and management of Hoffman Ford. From the moment we arrived at Hoffman, my wife and I commented that the overall atmosphere was very different than the other with whom we have purchased vehicles: VWs, Nissan, another Ford, multiple Plymouths, Chrysler, multiple Mazdas, etc. We were welcomed with handshakes, provided a warm friendly, non-pressured atmosphere -- good manners and a warm confidence in their roles and execution of the sale, strong product knowledge, patient explanations, developing the best deal for us, and completing the actions required for speedy delivery. We would come to learn that the Staff, primarily Mike Rivera and Fran Marinaro, reflected the values and ethics that characterizes Hoffman Ford: honesty, integrity, customer satisfaction, and effort shown to make the purchase meet our needs. A+ Honors to all, and to the management that sets the expectation, and to the Sales staff that reflect it with their energy and integrity. Loyal New Customers,Jarhead and The Boss.

LOUIS GARCIA

Feb 26, 2016

JAYSON GRANT AND HOOFMAN THANK TOU SO MUCH FOR THE EXPERIENCE GOING YO YOU HOOFMAN LINCOLN AND GET OUT WITH THE BEST LOOKING CAR AND EXCELLENT CONDITION TIMELY PROFESSIONAL CUSTOMER SERVICE DIDNT HAVE TO MOVE A FINGER YOU GUYS DID IT ALL AND EVEN GOT ME THE LOWEST INTEREST RATE THAT NOT EVEN MY OWN CREDIT UNION COULD AFFORD NEXT TIME I WILL SHOP RIGHT THERE WITH JAYSON GRANT ALL OVER AGAIN YOU SHOULD BE CLONE THERE SHOULD BE MORE LIKE YOU OUTTHERE WHO DELIVERS WHAT WAS PROMISED. REALLY HAPPY WITH MY INVESTMENT IM NOT DISSAPONTED AT ALL,IM LOVING IT.

JFranklin

Feb 25, 2016

great customer service - the staff is very courteous. The shuttle was on time and driver very courteous as well. Thank you for excellent customer care.

TAJBB2

Feb 24, 2016

I own a 2005 Lincoln aviator. I recently found I had an internal engine problem that's caused the engine to run short on oil and develop a knock. I perform regular oil changes. I did not know what happened with the engine. I requested the service department perform an inspection and possibly develop answers. I additionally request and oil change and a transmission fluid exchange. Upon being notified my engine was no good and would need to be replaced for $9000; I returned to the service enter. I was informed the oil had been changed (on a car who's engine was no longer usable). I was informed there was no way to find out what the cause of the broken engine was; but that I would be charged 115 to listen to the engine. After I was given a $169 quote I was charged 174. As an explanation for the difference I was informed I was advised of a 300 charge and signed prior to receiveing the three services. I was very disappointed with the service provided and felt almost two hundred dollars was too much for information I already knew and provided the service tech on my arrival. The service provider was short of blatantly being disrespectful, Chris did not introduce himself or explain the Hoffman process. appeared disinterested and provided very little actual information. I have been to several service centers and my visit to Hoffman Lincoln is at the bottom of my list. I will not return to Hoffman and would rather travel a greater distance to frequent a different business.

David

Feb 24, 2016

Emissions test was quick and professional, no waiting at all.. Barely had time to finish the free coffee! Service Manager Mike was very friendly as well.

TR

Feb 23, 2016

Asst Service manager was very easy to work with compared to other service advisors which I have had the "un" pleasure to work with during past visits. I only wish that the recall work on an airbag issue could have been completed, but was due to back ordered parts. Jason was very friendly to work with and was more than accommodating in providing me with a loaner. He also called me immediately once my vehicle was ready for pickup.

DRAPEAUWERIDE

Feb 22, 2016

Noticed vibration while driving.Went directly to Hoffman.Rcvd a loner and drove off.Took all of 45mins. R'cvd a phone call at 1615 same day,car is good to go.Picked up fresh washed car and drove home.Note,dropped of my car about 1015 that morning.

NIKEPARE

Feb 22, 2016

They need to review car washer...he did a terrible job. Otherwise a great experience. I would definitely go back. Excellent price and service. Done

GLange88

Feb 17, 2016

I went in for "The Works" on my 2011 Ford Fusion. Waited almost TWO HOURS for them to complete it after they pulled it into the service area immediately upon arrival. Had another gentleman come into the waiting room a half hour after me for the same service on his 2014 Ford Escape, and was done 10-15 minutes BEFORE me. No real explanation given except that the service writer was waiting for the tech to finish his write-up on my vehicle. I'm sorry but why did mine take an extra 45+ minutes when nothing was found wrong on either of our vehicles??? When I called the service manager I got his voicemail (outbound message was from 2/12 btw....might want to update that). Hoping to hear back today, if so MAYBE I will change my review depending on what I am told by him, but as of right now I am NEVER going back to their service department.

Kerry P.

Feb 16, 2016

This is getting to be habit and that is definitely a good thing. Yet another seemless service experience from beginning to end. The Hoffman service team is like a finely tuned machine from the time I am waived in through the garage door until the time I am cashed out and escorted back to my truck. I called my service consultant Chris Sawyer later in the previous week to make a service appointment as the schedule permitted. As usual, Chris got me in the very next Monday which exceeded my expectations. Chris always makes sure he works around my schedule and gets me in on a date/time that works for me. He never worries about what other work he has going on. He asks me what is most convenient for me and I can't ask for anything better than that.I also want to point out that the people who waved me in when I arrived were super efficient and friendly with the sign-in process. When I arrived there were orange safety cones in front of the incoming garage door. Juan(?) came up to my window to let me know the door was not working and I should drive in through the outgoing door. He opened the outgoing door for me and waved me in. Papi (?) took over from there and waved me in to the garage, quickly signed me in and assigned me a service number. Juan then asked me if I had a service consultant preference and he brought me right over to Chris' office. Great customer service all the way around.Chris greeted me and offered me a seat in his office as he made sure the work order was accurate and covered all my needs. He then brought me into the customer lounge and made sure I had everything I needed before hand delivering my work order out to the techs in the service garage. I was able to complete a lot of work on my laptop before Chris was back to let me know my truck service was complete and I was ready to roll. He personally handled my payment for the service and came out to my truck with me to ensure I was happy and everything was taken care of to my satisfaction. Simply outstanding! Chris and team ensure I will be coming back for another Hoffman service visit in the future.

Eguay

Feb 15, 2016

Freddy was great to work with. He was up front regarding the process and what needed to get done in order to complete the deal. He was able to arrange to have some work completed before we picked up the vehicle despite back to back snow storms. He even came in on his day off to ensure the delivery went off smoothly. I will def recommend Hoffman Ford in the future.

joank

Feb 12, 2016

If you have an issue that has to be taken care of ASAP, this is your man. My Explorer was stranded in a snowstorm and jay instructed me what to do, got it towed to Hoffmans and was taken care of personally by Jay. Car delivered to my home as I was In Florida and couldn't pick it up. He went the "whole nine yards" to make it happen and me a very satisfied customer, THE BEST!!!!!!!!!

Big Mike

Feb 12, 2016

Worked with Salesman Freddie Calderon who was very courteous and understood my requirements in a car and got the car that we wanted. I was offered a pretty good deal. All around it was a great sales experience.

JOESHERTICK

Feb 11, 2016

I was having an issue with thumping under the front end as I was driving. Jason told me to bring my Lincoln in ASAP. He had a technician take it for a test drive. The problem was located. My vehicle was driven back to the shop. The thumping was corrected and I was on my way in just about an hour with a spit shine wash. How can you ask for better service and attention to detail than that. Thank you very much Jason and Hoffman Service.

R. R. Ferris

Feb 10, 2016

As usual. Prompt outstanding service thank you again Jason Peltz ..you do not need twenty five words to describe outstanding service or an outstanding employee

HOWLENGCONSUL

Feb 9, 2016

After 80 K miles I needed new brakes. The service was prompt and I was able to work in the waiting area. I came in at 8:30 and out by noon.

Anon

Feb 5, 2016

Grease on car door (inside and out), seat, and center console. I asked if they put plastic down on the seat, and I was informed that they only put paper on the ground. Service was terrible. My car had to be left at the shop for a few days, and when I asked about my car in person, the response was, "who are you?" The shuttle driver new my first and last name after having only met him once (great guy, btw). On the third day, the shuttle driver greeted me, so to spark conversation, I asked if he'd heard any news related to my car. The service employee heard this, came out of his office, and said, "he doesn't know anything about your car. Come in here." Maybe that's his way of being terse. Lastly, the valve cover gasket was supposedly the cause of the oil leak. The part was almost half of the labor fee (which was only a couple hundred bc of the inconvenience of having taken 4 days to get my car back. All-in-all, never going back...

WCKIRSHEMAN

Feb 4, 2016

First time with Chris Sawyer, and he did a superb job.Brian, "our" mechanic, who has serviced our 2000 Aurora Oldsmobile for many years,solved a challenging repair for which we are most greatful.Thanks to Shanice, the service, receptionist for scheduling us on short notice, and to Juanour valet driver who was pleasant and efficient.This is all why we have been Hoffman for over 30 years.

fix the problem

Feb 4, 2016

There seems to be a major attitude with the workers at the Ford service department, exclusively.I had outstanding service at the Lexus service department. I know that Hoffman dealerships prides it self on great customer service. Unfortunately, in the past four years that has not been the case . I have been bringing my car to be serviced exclusively at Hoffman since I purchaed my car. I would like to continue doing so providing that these unfortunate experiences are remedied .

Very Happy

Feb 3, 2016

Excellent experience. Shuttle service was a bonus and driver so friendly and polite. The handwritten thank yout card at the end left on my dash was a nice touch.

Juilze

Feb 3, 2016

Great service. Receptionist was fabulous. Very happy with entire experience. Not sure which employee worked on vehicle so checked both names. I would definately return to your dealership.

GCARLSON0

Feb 3, 2016

Did what was asked on time with no issues great experience.Chris Sawyer did a great job..Shuttle driver very professional and polite and went out of his way to make sure I got to my destination on time.

POWELLSEPTIC

Feb 2, 2016

We needed a car in a hurry. Drove 1 1/2 hrs to the dealership on a Friday night and arrived just about closing time. Charlie stayed and helped us with a vehicle and we were able to drive it home Saturday afternoon a pleasant surprise!

KEITH.BURNHAM

Feb 2, 2016

I had to bring my vehicle in 4 times to finally solve my problem. I hope that the issue has been resolved. The 4 visits resulted in multiple diagnostic fees of $110 each, which was disappointing.

HANCOCKLISA

Feb 1, 2016

Chris was an excellent service advisor and the work was done on time! They were able to get my vehicle done earlier than expected. I would definitely recommend this dealership.

SARAHS.

Jan 30, 2016

Fantastic first experience with the service dept. We will definitely be back and make this our go to place! Thanks for making the experience a breeze

733588

Jan 29, 2016

Shuttle service got me to work on time but was 20 minutes late to pick up. Maintenance seems to have been done well. Invoice was expensive and the employees could not explain where the pricing comes from. Original rep was told to call me back the next day. When I told him I wanted to understand the pricing he put me on hold and disconnected me with no callback. On the bright side, they didn't find more questionable things to have to fix versus what I asked for.

schiavoneus

Jan 28, 2016

Mike Rivera did a great job helping my wife and I with the purchase of our new Explorer Sport. He found the precise vehicle with all the options we were looking for. He was courteous, professional, and knowledgeable. We felt the price of the vehicle was very competitive and were very happy with the service we received. Based on this experience we highly recommend both Hoffman Ford and Mike Rivera and we look forward to working with Mike when making future vehicle purchases.

Kaciak1125

Jan 28, 2016

My name is Ted Kaciak, I was extremely pleased with Mr. Gonzales with both his help & professionalism. I recommend any one to buy from this dealer and get with Richard for help!!!!!Thank you Richard!!!!!!

Ronald Manalastas

Jan 27, 2016

Good job Mr. Grant job well done!.. Keep up good work. You need to a pay raise and you attitude is a plus, and keep up good work. IHope your boss see this good comments about your hard work tiredness employee.

ROLANDMANALASTAS

Jan 27, 2016

I was please to Mr. Grant customer service very friendly sale person. He answer every question I have in my head how to buy New Truck. Mr Grant deserves better pay raise and need to move up to the position. I like the way he didn't force me or trick me like other dealers do. Job well done Mr. grant.

SUPERIORP

Jan 26, 2016

Found just the car we were looking for. Rich Gonsales was a great salesman, knowledgeable, courteous, gave us a tour of the facility. And explained how their service area worked when we bring in the car for oil changes. He made us feel part of the Hoffman family experience.We will definitely come back to Hoffman Ford the next time where in the market for another vehicle.

VALLESL

Jan 25, 2016

Hi, I took my car in for a service recall. This is the third recall service since I purchased the car. While I appreciate excellent service at no cost, the recalls have been a bit much in terms of having to drop off and getting a ride home and back to Hoffman for pickup. Do you offer rides home for the drop off? Thanks, Luciano Valles, Jr. 860-543-3035

DENISEINCT

Jan 25, 2016

This was my first time at Hoffman Ford Service Dept. A friend of mine recommended that I bring my car there as I have been unhappy with 3 other Ford service centers. My initial contact with the service center schedulers left me skeptical as I was not getting returned phone calls. Persistence is my middle name, so I went online and scheduled an appointment. I was so VERY pleased with the service on my Ford that in the future I will travel the 16 miles to Hoffman for my service.

carman dan

Jan 24, 2016

Sales man Mike Revera was very helpful in selection of a SUV for me. He went above and beyond by coming to my home to pick up a deposit and coming out the next day to bring me paperwork to fill out due to eye surgery I could not drive either day. He even came in on his dayoff to give me the Escape after all the paperwork I signed.

Jason Z.

Jan 23, 2016

I felt no pressure to make a purchase. Freddy Calderon made me feel at home and was the most accommodating salesman during my excellent experience!

PCONNERY

Jan 22, 2016

Leon provided a great welcome. Juan was a great shuttle driver once againJason took good care of me.Service was efficient and friendly as always.

Joe_Dee

Jan 21, 2016

Mike Rivera was great to work with. He went out of his way to make our car buying experience a pleasure. All promises made were fulfilled.

KCOLEL

Jan 21, 2016

I was excited to look at the new Fords at Hoffman, and especially excited (although I realized if it seems too good to be true, it is) by the "Hoffman" prices listed on the website. turns out those prices are a big scam. IF (and that's a huge IF) you qualify for every incentive possible, you can get that price. I'd be willing to bet that there's not a person on earth that qualifies for every incentive. Do you currently drive a Ford? Are you a veteran? Did you drink a Coke yesterday? (OK, that one is over simplifying, but you get the idea). Additionally, I had picked out a specific car on the website and was contacted by Jessica, who told me the car would be ready for me to see upon arrival. Upon arrival I learned that car had been sold in August (yes August, and it was now January) and never removed form their website. Our salesman, Mike, was very helpful (and apologetic) and ultimately sold us a vehicle, however my distaste for the slimy tactics used to lure you in put a damper on the overall experience.

Jen86

Jan 21, 2016

Thanks to Freddy for the outstanding customer service and the time he took with my husband and I about making a decision on leasing our new Ford Escape. He made the process easy and enjoyable!

XPLEXLEE

Jan 20, 2016

Have always helped us with problems when they arise and keep us on track with reminders and scheduled maintenance so our vehicle runs well every day

Bob Ferris

Jan 19, 2016

Thanks to Jason Peltz for his continuing outstanding customer service. He was very influential in obtaining the sale of my new Ford 150 Lariat.. Great Job looking out for his customers... Thanks

Jack210

Jan 19, 2016

first things first, as i was pulling into the dealership:an f-550 dump truck came screaming out of the parking lot in front of me backwards, went backwards down the road, hopped a curb and slammed into a Mercedes Benz in the dealer next door. the guy driving walked with a cane and looked like he should not have been walking let alone driving.met with a sales person:Michael Rivera, he was great, took me on a test drive, very nice, answered all my questions ect.. found the truck i was looking for. In the middle of this another sales person walked up and was looking for the keys to a car that was under deposit, that Michael was selling. then the sales manger cam over after Michael told him it was under deposit and made a big stink about showing the car and to give up the keys. very rude as i'm sitting there for 2 hours trying to buy a truck. The truck i was going to trade in was taken on a test drive and i was given a price for that trade it. took forever, but it was a fair price. the following day i brought a second vehicle to the dealership to have a trade in price given. the price wasn't exactly what i wanted. i had my wife drive down and see the whole deal, the trade in, the new truck ect..i was told that i would be given 2k more if we could seal the deal, i asked to give me till the next day.(next day being Monday as it was Saturday) On Monday i went to another Ford dealer. for another quote.Michael call me and i asked for the best possible deal i was going to get and he agreed to call me back.Michael called me back a while later and told me that the manager that made the deal was wrong and the GM wasn't going to let the deal happen.i then asked to have that manager call me directly and am still awaiting a call a day latersummary:waited for hours, two trips, brought my wife, got a babysitter, saw a horrific accident that luckily no one was killed in and was told i cannot buy the truck, no other offer, no deal..horrible horrible service. herealso, this would have been my second car from the Hoffman group, the last was at Hoffman Toyota which was great.

bac2010

Jan 19, 2016

Tech did a great job installing the battery and Hoffman took me in last minute for a dead battery problem. Normally never have an issue at Hoffman but didn't get what I expected/wanted for battery CCA size and I have to say it was mostly my fault for not being perfectly clear after talking to Parts and finding out what was available and in stock. I can live with what was installed since I'm guessing it is the same CCA as original battery.

MBPMJP

Jan 18, 2016

I have been going to Hoffmans ever since I bought my 2014 ford f-150. There service and personell are exceptional! I highly recommend going there if you want to deal with truly professional and friendly people who care about you and the vehicle you drive!

MGAVEN22

Jan 18, 2016

I towed my Saab to Hoffman at night in an emergency. Jason and Bryan followed up in the morning and couldn't have been more helpful. I was pleasantly surprised by their expertise and exceptional service. I would highly recommend Hoffman to all Saab owners. 5 stars, 10 stars if I could!!!!!

RJOB

Jan 14, 2016

Mr. Peltz was very helpful in getting my service schedule straightened out, resulting in the postponement of a more major service to a later date and the performance of basic topping-off and winterizing at this time.

LCA7151

Jan 13, 2016

This is the first dealership I have ever seen that follows the factory's recomindations for oil changes. Most other dealers will give you a song and dance about how you need to have an oil change at 3000 mi. Even if your owners manual says 6000. I found this to be refreshing!!!

PINT511

Jan 13, 2016

I have a very positive experience at Hoffman everyone was very pleasant and helpful when I called and had a question they called right back.

JOHNC47

Jan 13, 2016

we are going to florida and wanted our truck serviced before leaving and as luck would have it the truck developed a fuel leak also.when we arrived at hoffmanwe were met by a new service rep and directed to joe fazzina the service manager,who above and beyond to get our truck repaired.he updated us as soon as the technican found the problem. as it turned out the parts would take a day or so to arrive so joe arranged a rental car for us to use..we were constantly updated by joe and his friendly way of doing business is an asset to both him and Hoffman ford.joe also introduced me to the technician working on the truck and he was also very friendly and knowledgable

MARKCONSOLE

Jan 12, 2016

My vehicles are funeral service related, and cannot be tied up for a long length of time. Jason was very helpful and prompt to get my vehicles in and out.

Jennifer

Jan 10, 2016

Last week I went to hoffman to look for a used or new car and Michael Warner assisted me with help. He gave me good customer service great job and I would definitely recommend him to my friends and family.

miriam

Jan 10, 2016

Last week I went to hoffman and Michael Warner helped me by showing me new and used cars. He gave me excellent customer service and provided me with information about the cars. Thank you, great customer service, I would recommend him to my friends and family.

Jennifer

Jan 10, 2016

Micheal Warner assisted me with a good customer service when I went to Hoffman to look for a car. Excellent service.

RONALDARPIN

Jan 9, 2016

The service here is second to none, from the moment you drive into the sparkling check in bay until the moment you drive out. Our concerns are always addressed by Chris right away, work is performed in a timely fashion and the vehicle is always treated to a nice cleaning before being released to the customer. It's hard to find good customer service anywhere in this day and age but Hoffman Ford nails it every time!

pg

Jan 9, 2016

I would definitely not recommend this dealership. I purchased a commercial vehicle the sales guy called me Approx. 3 times a day to see if I was going to purchase the vehicle and once I agreed to buy the vehicle he did not call me back at all I had to call him to make sure everything was all set. I have bought many new trucks from other dealerships and the transaction went very smooth but not this one. I would like to thank Frankie Zanin. He was the only one that did his job very professional.

JOESHERTICK

Jan 8, 2016

The service center employees immediately took my Lincoln and checked it in. Jason greeted me with a firm handshake and smile. He took the information for the MKZ processed the paper work and I was off to the customer waiting area. Within in a short period of time my Lincoln was ready. It was clean and spit shined. Hoffman service does a great job not only on service but delivering returning my MKZ sparkling clean. Whenever I am in for service I prefer that Jason follow it through. I know the job will be finished correctly and on time.

THEDGES0

Jan 4, 2016

The Hoffman service department does NOTHING to support the consumer with service issues. Total and complete disappointment. I had an original issue with the Ford SYNC GPS back in 2014 when I first purchased the vehicle from Hoffman, after ZERO results to fix or correct the issue. I recently had my Traction Control Disable light come on during the first snowfall of 2015, and when I went to Hoffman to check out what was wrong, the service department said they couldn't find any codes or why it wouldn't work. They blamed the issue on the snow tires - so the Edge Sport with the 22" Pirelli ties that will NOT in the snow, will also NOT work with FORD EDGE Factory snow tires - FORD makes and sells a $48,000 All Wheel Drive CUV that is un-driveable in CT from October to April, and Hoffman has a service department that does little to nothing to resolve the issue. How did anyone ever fix a car before there were "CODES" in the first place? Possibly test drive the car, listen to the customer - heck research the issue on the internet - I found a ton of stuff that pertains to the AWD/ABS disable light that involved broken throttle position sensors - the service dept didn't take 5 minutes to even look. This purchase has been a technical disappointment from FORD (the electronics have had too many faults) as well as a total Customer Service Failure from Hoffman. The service rep, Jason, must believe the customer is a total idiot based on the answers he gave as to the cause of the faults.

JULEK1

Jan 4, 2016

Stopped by the dealership Friday (12/18/15) just before they were to close. I had just a few minutes to spare - not hoping to accomplish much. To my surprise, a young gentleman - Freddy Calderon provided my with more than outstanding service. That was followed by a late evening (8:40pm on Monday 12/21/15) phone call from Frankie Zanin, subsequent short visit on 12/22/15 to briefly speak with Freddie - and the deal was done! Painless experience. Professional, courteous and friendly people I dealt with. Professional, friendly atmosphere maintained throughout the dealership. Highly recommend Hoffman Ford / Lincoln.

Nate

Dec 31, 2015

I would like to take the time and thanks Ed Carpenter for his help over the last week. We were able to put a deal together, but the wife was not ready to buy. He was very gracious and willing to do whatever it took. We will be making a deal in the future that is for sure. Nate

Deerush

Dec 25, 2015

I had an excellent experience as a first time buyer with my sales rep Richard Gonzalez who in my opinion went above the call to make me feel comfortable.

Cindy679

Nov 25, 2015

Bryce Piper, Freddy Calderon, Jason grant and Fran Mariano are a fantastic team! Thier professionalism and commitment to excellent customer service really shines through. From the moment we arrived to the moment we drove off the lot with our new Ford Explorer they made sure everything ran smooth and ensured we knew all of the vehicle options that fit our particular situation. Bryce worked closely with us to make sure there were options available that fit our needs he didn't hesitate explain that if there wasn't a vehicle that fit our needs / situation that they would find one for us. Freddy demonstrated a new Explorer Limited and a Ford Fusion SE he explained all of the incentives, rebates and vehicle options clearly on the the test drive and helped us with the application process as well as adding the new vehicle to our insurance, obtaining current payoff information for our trade. Jason Grant acquainted Familiarized us with our new vehicle and asissted us with syncing my phone to our new Ford Explorer. Fran Mariano made sure that we knew all of the financing options and optional services/insurance available to add in if we wanted additional coverage and vehicle protection. More importantly Fran made sure we were comfortable with the payment since it was a higher payment and he didn't make us feel pressured or obligated in our decision. The team at Hoffman Ford of East Hartford was responsive, respectful and proactive to our needs. Thay also worked fast and kept us well informed throughout the buying process. We are very happy with our experience at Hoffman Ford and equally happy with the new Ford Explorer we purchased from this team! I would highly recommend this team of professionals!!

Sam Quintana

Nov 23, 2015

I feel good with my purchase of my Ford F-150. Jason Grant was very professional. Once I saw the truck I wanted, I had Jason running back and forth for me (haggling). He never gave me attitude or gave me the sense he didn't want to attend me any longer. After I bought my vehicle Jason still would check with me to make sure I was satisfied with my vehicle. Trust me Im not easy when it comes to spending a dollar. But Jason made the process comfortable and I save a good amount of money, due to him being dedicated with the haggling process . Jason if your reading this your going to be successful. Its not easy doing what you do. You get A+ rating from me . Thanks Jason

zach0304

Nov 21, 2015

I went in looking for a newer affordable car and Freddy Calderon went beyond my expectations! Freddy helped me get a 2016 Ford Fusion at a great price. Freddy was very helpful and did not push me. Freddy was by far the best sales person I have ever dealt with purchasing a car. I highly recommend Hoffman Ford of East Hartford and ask for Freddy Calderon!

Zach1118

Nov 21, 2015

I went in looking for a car and Freddy Calderon helped me from the start. Freddy was not pushy, very helpful and informative. Freddy was able to get me a deal on a 2016 Ford Fusion that was beyond better then what I expected. I would HIGHLY recommend Hoffman Ford and Freddy Calderon!

OZARET

Nov 14, 2015

I factory ordered an F150 Platinum. The price was right and I received good financing. However, the truck came without the keypad code, and the service department had no idea how to obtain it. They provided me with incorrect information regarding the diagnostic computer. Then gave me instructions for retrieving it in a keyed vehicle (it's a push button start). Then told me I'd have to pay for it. I went elsewhere and paid 50 dollars to have it retrieved with a diagnostic computer. Everyone I spoke to was unprofessional and rude. As evident they also lack the knowledge to do their job.

Former Acura owner

Nov 10, 2015

New 2015 MKZ Easy buying process. Test drive available right away. Salesman Michael Warner helpful and knowledgable. Dealer willing to negotiate more than others.

Caribou- F150 Bob

Nov 10, 2015

This was my second vehicle purchased through salesman Michael Warner in the last 5 years. In both cases he was attentive to our desires, and Michael delivered the exact vehicles my wife wife and I were looking for. He is a true professional and a joy to do business with.

pdominique1

Nov 8, 2015

Mr. Freddy Calderon help me find my dream vehicle despite my credit which is terrible... he sees through my spirit and gave me a second chance to rebuilt my credit and to have my dream car. He is an amazing sales person and a wonderful human being. Thank you sir for the second chance.. God bless you and your family.

MarissaHamilton

Oct 26, 2015

I had a great experience at Hoffman Ford. Freddy Calderon was able to put me in a car that was in my price range and their finance manager Fran worked hard to find me a lender that would work with my credit. Amazing first time buyer experience!

AbbyCarlos

Oct 24, 2015

My husband and I just leased a new 2016 Ford Fusion. This was our first time buying/leasing a new car, but not our first time car shopping. My experience with everybody at Hoffman, especially Freddy Calderon, was absolutely wonderful!!! He took the time to answer all our questions, phone calls, and text messages. He went out of his way to help us find a balance between price and features and he did it without being aggressive. He was very knowledgable but if he didn't know the answer to a question he was honest. Instead of finessing an answer he took the time to find the information and got back to us very quickly. I really respected that! Someone once told me, "It doesn't matter how nice a car dealer is. Your not buying the dealer, your buying the car." This is true but finding the right dealer makes a huge difference. We did our research. We shopped around. But the quality, price, and service at Hoffman was undeniable. Thank you to Hoffman and Freddy for a great car buying experience!

Abby&Carlos

Oct 24, 2015

My husband and I just leased a new 2016 Ford Fusion. This was our first time buying/leasing a new car, but not our first time car shopping. My experience with everybody at Hoffman, especially Freddy Calderon, was absolutely wonderful!!! He took the time to answer all our questions, phone calls, and text messages. He went out of his way to help us find a balance between price and features and he did it without being aggressive. He was very knowledgable but if he didn't know the answer to a question he was honest. Instead of finessing an answer he took the time to find the information and got back to us very quickly. I really respected that! Someone once told me, "It doesn't matter how nice a car dealer is. Your not buying the dealer, your buying the car." This is true but finding the right dealer makes a huge difference. We did our research. We shopped around. But the quality, price, and service at Hoffman was undeniable. Thank you to Hoffman and Freddy for a great car buying experience!

Mr. Reyes

Oct 20, 2015

Mr. Calderon was my salesman for over 2 months before I ever stepped foot on the showroom floor, during that time he consulted with me everyday and kept me informed on vehicles and prices fitting my interest. He offered various solutions to the roadblocks I faced with other dealerships, making sure I was at complete ease every step of the way during my decision making process and when he finally presented me a deal I could not refuse on a vehicle I could not say no to, both he and his staff made sure that I felt like a part of the Hoffman family, we talked, we laughed and we even shared some lunch, when the deal was done later that same day and I drove my new vehicle off the lot I finally realized why Hoffman is Driven by Trust. A very specially thanks to Freddy Calderon, Dave Dickinson, Kevin with the management team and the very lovely young lady at the front desk, whose name I can't remember but whose smile I'll never forget. Thanks Hoffman Ford!

donna m fabiano

Oct 20, 2015

I dealt with Richard Gonzales very personable, friendly and eager to please the customer. He told me everthing I needed to know. I walked away feeling I got the right deal. He did a great job!!!

Macdo1234

Oct 15, 2015

A pleasant place to look at beautiful cars. Jason Grant was very helpful, even came back the next day after we bought the car and adjusted the license plate and cleaned the car inside and out!

Damato

Sep 29, 2015

Jason Great was awesome the day I went to pick up my 2012 Honda Crosstour. I would recommend him to my friends and family. He also called me on Monday to c how I liked my car.

xxxxxx

Sep 29, 2015

I have recently purchased an Ford Edge from Hoffman ford. My experience with the team has been wonderful. I would like to make a special mention about Michael Rivera - Sales Consultant who helped coordinate the entire deal. He is a true professional and someone who goes out of the way to make sure that it is a win-win situation for both customer and dealership. In my view people like him are assets for any Business and they build relationships to deliver results. Certainly the most positive experience in interacting with him. A true professional.

Vaughan

Sep 29, 2015

My wife and I had the most pleasant car buying experience at Hoffman Ford (CT). The staff was responsive and very helpful. I expected a completely different experience. Specifically, I want to thank my Sales Consultant Richie Gonzales for everything he did for us. He was great to work with. I also want to thank the General Sales Manager, Bryce Piper who was very accommodating!

troe

Sep 19, 2015

Took 3.5 hr to pick up my Lincoln. Had no walk around. Next day found a scratch on the hood of my car. Next time it will be Crest.

matt1022

Sep 17, 2015

Everyone was extremely polite and there was no pressure which made the experience very pleasurable. They were able to work with me on my situation as it wasn't quite straight forward with a leased vehicle being involved that I wanted to turn in early.

Anat M

Sep 14, 2015

We leased two new cars - Ford Explorer and Ford Fusion. Jason Grant provided us with great service in person, over the phone and in the overall process. The service was amazingly fast and Jason even went with me to the DMV to help me get an ID card for car registration. I also appreciate the open hands and transparency from Jason and the entire team that did great effort to get us a good tier and gave us an attractive price. We shall definitely come back when time comes to change the cars. I already sent a friend that leased a car and was as happy as me. Thank you!

joey100

Sep 10, 2015

I had a wonderful experience with Freddy Calderon and Fran Marinaro. Freddy welcomed me with a friendly atmosphere, offered a great sense of hospitality and most of all the pressure free transactions. Fran was great in giving choices on how to manage a reasonable payment and the available options to finalize a meaningful agreement.

LauriCT2

Aug 29, 2015

I had repairs that my advisor said were done but we're imissed. As soon as Joe Fazzina heard of my issues he immediately fixed it and I am very satisfied with the outcome. I know even the best repair shops may miss something but the way Hoffman stepped up to made things right shows me it's all about the customer at Hoffman. I won't hesitate to take my car there again.

Freestyling...

Aug 27, 2015

From the moment I walked in the door the staff was very friendly and attentive. I had the pleasure of spending my time with Ed Carpenter...he was quite knowledgeable, well spoken and polite. He addressed all my needs and concerns. He listened to what I wanted and found it for me. I am now the happy owner of a Ford Freestyle and love it!!! Fran Marinaro took care of the financial aspects and was very friendly, patient and explained things nicely. Both of these gentlemen were upbeat and a pleasure to work with!! The overall atmosphere of the dealership was very pleasant, extremely clean. I would most definitely use this dealership again. I have already recommended them to several people.

RCyr23

Aug 24, 2015

I had a fantastic experience with Fran Marinaro, Ron Brunelle and Freddy Calderon at Hoffman Ford. These two found a car that fit my budget, my needs, and also a car that I actually enjoy driving. This was my first experience buying a vehicle and the process could not have been made any easier than it was with these three. They did not try to push me into anything that I did not want and they took care of me significantly better than I would have expected. These guys were not the typical, pushy salesmen that I ran into at other dealerships, and I greatly appreciated that. I would highly recommend this dealership and these guys to anyone looking to purchase a vehicle.

Leather seats

Aug 15, 2015

The atmosphere was nice, the staff was friendly, and the sales consultant that I worked with was great! His name is Matt Riemer. I rated the experience as a 4 because there were a few bugs in the process. I purchased my vehicle about 2 weeks ago and in that time, the battery on the car died and I'm still driving with a dealer plate because there is some issue with the title of the car. Also, when I was stranded after the battery died, I called the number for Hoffman 24 hour towing because it was on the paperwork and when the dispatcher transferred me to a driver, he was very rude. Some of the fees are quite a bit higher as compared to others dealerships. However, in all this I want to make it very clear that the sales consultant, Matt, has helped me every time. As soon as he becomes aware of an issue, he gets right to work resolving it. I feel that type of accountability makes him a strong asset to the Hoffman team.

gwatehouse

Aug 13, 2015

Freddy Calderon patiently assisted my wife and I select a Ford Explorer to purchase. Mr. Calderon was pleasant and helpful, he was easy to work with and did not make us uncomfortable or rush our decision.

firsttimebuyer

Aug 10, 2015

I recently bought a Ford Edge at Hoffman Ford. Buying a vehicle for the first time can be extremely overwhelming, but thankfully Matt Reimer in sales worked extremely hard to make sure that I found the right vehicle at the right price. I would highly recommend anyone looking to purchase a vehicle to work with Matt. He is more than willing to go above and beyond for his customers. One employee at Hoffman left me feeling very uncomfortable, and if it was not for Matt I would have absolutely bought a vehicle elsewhere.

DStew

Aug 9, 2015

Matt was attentive, but not aggressive. Easy to work with and gave me a great deal. No BS, no pressure. The service department is great there too. Took my old fusion there for 3 years, and would never go anywhere else.

rk6772

Jul 31, 2015

I submitted a quote request for a specifically-equipped vehicle via Hoffman Ford's website, because I couldn't locate a good e-mail address for a direct contact. Frank wrote back with a partially-completed form letter ("You will love the sporty feel, ride and drive that you experience in a Ford versus your ADD CURRENT VEHICLE MAKE.") that provided the MSRP but not a competitive quote. It did contain eighteen lines of overblown promotion of Ford and the dealership to go along with the two lines of useful content.I promptly wrote back to ask for a personal response with a competitive quote. I never got a reply to that. A day later, though, I did get a message from Frank asking if I had read his original e-mail. I guess he never saw the reply. By that time, we had agreed to purchase from another dealer that gave us an incredible quote via e-mail. I thanked Frank, and asked to be removed from his follow-up list. I even followed the spammy "If you wish to be removed from further emails, please reply with "unsubscribe" in the subject line" instruction at the bottom of his email.The next day, I get an email from Frankor, more likely, Frank's doppelgaenger spambotasking for particulars about my potential trade-in.So, not only did Hoffman lose a potential sale by not providing the quote I needed, but they guaranteed I won't consider Hoffman group dealerships in the future. I won't even see their e-mail: like any other spammer, I've blocked them.

DEL

Jul 31, 2015

My car is in only for minor service (oil change, tire rotation). That said, I got quick responses when I made the appointment on line, good follow up when I left the care overnight for the following morning, and timely service. Couldn't ask for more.

HECANDKIM

Jul 30, 2015

Very motivated and attentive sales person. Provided a great experience. Great follow up and follow through.Im sure ill enjoy my jeep.Good luck with future endeavors

SAWYERCH

Jul 30, 2015

Hoffman Ford/Lincoln always provides me with great, professional service. They always check my car out completely and discuss their findings before doing any work. I wouldn't go anywhere else.

jackie1234

Jul 29, 2015

This is my 3rd vehicle purchase at Hoffman Ford and the experience was great. Marco and Fran went above and beyond to find the vehicle I wanted. Thanks

VANWEYC1

Jul 28, 2015

Car was completed in a timely manner at a reasonable cost. Very nice customer Service Rep, Kristen Skiba. Will be back for any future concerns.

R. Smoyer.

Jul 27, 2015

The entire staff, dealership, and paperwork were professional. All questions were answered, and issues resolved. All information was explained to me if the issue rises in the future, and i was informed for what to do.

BRHILLCT

Jul 27, 2015

My service adviser, Chris, was excellent, courteous and resourceful. Leon, the shuttle driver, was one of the nicest guys I've met. Thanks for a great experience.

KATHM83

Jul 24, 2015

thank youvery friendly and good customer service and i am very very happy to have my(baby) truck back to normalagain thankshector marrero

BROVIC

Jul 23, 2015

Received a call from customer service manager Chris telling he had bad news. He said to me that my truck 99 ford f150 was not worth servicing. I originally came for an oil change and new radiator. Chris said the radiator mounts were rotted out and there was no way to repair it. I came to the Ford dealer as usual to get an oil change and new radiator. I was told to part ways with the truck and get a newer model. I have friends who have way older fords than I do and still drive the trucks.If Ford does not provide a certain service such as welding fabrication, a customer should not be told to get another truck and junk their old one especially when you have a good motor and tranny. I think the customer should be guided or directed to another company that can provide the service needed. I feel and was told by a welding shop that what I was told was totally wrong and unprofessional also I felt disregarded and disrespected despite of my loyal repeat visits to the ford dealer. Because of this incident I will never return to the Ford dealership with this truck.

TWASH

Jul 22, 2015

I have not been disappointed with purchasing or servicing of my vehicle from this center. Everyone is friendly and on point. I hand out Matt's cards all the time.

PEREZFC

Jul 21, 2015

Great, friendly customer service. I was taken care of in an expedient manner and the service on my vehicle seemed to have been very well done. Jason Peltz went out of his way to make sure my vehicle was taken care of even while facing a low manning situation.

PEACE_COURT

Jul 20, 2015

My latest oil change service was hands down the best I've received at Hoffman Ford. Chris Sawyer was excellent. He addressed my questions and didn't try to sell me anything. My car was washed and vacuumed for the first time and the tires were even armor-al'd.

Rait4

Jul 18, 2015

Jason Grant gave us a great deal on a used Hyundai and he was extremely friendly, patient and knowledgable. He wasn't at all pushy and annoying. All around, a great salesman. We definitely recommend Jason if anyone is searching for a new or used car!

Eben

Jul 17, 2015

Kristin was my service rep. She was very helpful to find a time that worked with my schedule and ensured my concerns were met. They provide ride if you need it while they fix your vehicle. Everything was fixed to the manufacture standard. There is no regret so there is no reason for not going back!!!

ANDREW.LEE.M4GK856M

Jul 17, 2015

Terrific experience buying a new car from Hoffman Ford! The sales rep listened to what I was looking for and customized a vehicle to my needs. The business manager was accommodating to my financial constraints and worked with me to find a package that made sense. I never felt pushed into any decisions and walked away with a great car at a fantastic value. I highly recommend Hoffman Ford!

LEEANAGONZALES

Jul 16, 2015

Everything was elaborated in great detail. I felt taken care of from start to finish. All the employees made me feel welcomed and comfortable. I would definitely reccommend Hoffman Auto Ford/Lincoln.

ironman316

Jul 13, 2015

The people at hoffman provide prompt, timely, and professional service to their customers. I was thoroughly pleased with the efficiency and professionalism that they used during my time there.

CSANTANGELO22

Jul 13, 2015

I made an appointment and dropped my truck off for an oil change. I had a pleasant experience with each person I meet.... as I drive into the garage, I'm welcomed with a smile, I hand over my keys and meet with a service manager (Thanks Kristen!). Everyone is very friendly and helpful. I even enjoy my car ride back to work with (used to be Andy) and now Juan. They are gentlemen!However, upon picking up my car.... I noticed a few things.... When I dropped it off, I asked that the car be washed. I left the car at the shop from 9:00am and aksed that I pick the car up by 4:00.... I was picked up and brought back to the dealership at 4:00. I had to wait an additional 15 minutes for my car to be washed..... I wished it had ben done earlier.... I was patient and happy to get a clean car back.... the keys were handed back to me and the paper floor mat was removed from the drivers side. As I drove away, I noticed the the drivers floor mat was the ONLY floor mat that was vacummed. NOTHNG else inside my car was vacuumed or wiped down. I guess I should be grateful for the outside wash and the 1 floor mat being cleaned, but it seems to be lazy service (and 7 hours wasn't enough time for an oil change and car wash, I still had to wait 15 minutes). Then, I get home and notice one of the caps on my tires was missing. I'm aware that all tires are checked for pressure (part of standard oil changes), but this happens EVERY time I get an oil change.... I always come home, missing a cap. Can it be mailed to me, or do I need to stop at the shop and pick it up?So, Everyone's personality and smiles are great, but I see room for improvement.

DJM123412

Jul 13, 2015

I've been bringing my Ford Explorer here for 5+ years and I never plan on coming back here again. It took over 9 hours to have my oil changed. When I dropped my car off at 7:25am, I was met by a rude employee who yelled at me about where I parked my car and then ripped my keys out of my hand. I then talked to the service agent and told him when I needed my car by (4:30pm) that day. He said no problem as I was scheduled for 1:00pm. I called Jason at 3:45pm after not receiving a call and couldn't get a hold of him. So I had my girlfriend drive me there. Low and behold at 4:30pm, my car still hasn't been worked at and I had an important event to attend, so I missed that event...Took until 4:50pm to get my car back. Jason was rude and didn't care when he handed me the keys back. He then tried up-selling me on repairs on my car. If he knew how to do his job, he would have looked at my history at Hoffman and would have known I had my spark-plugs replaced 2 years ago on this exact Explorer, but he felt I should have them replaced again....right.He then asked if I wanted a car wash and I repeated for the third time that I have to go. He then said in an angry tone "I was just asking!!!" and then he ran off. I paid my bill and jumped on 84. I noticed my hood shaking while driving, so I was forced to pulled over after the hood almost flew up while driving on 84 (during rush hour on a Friday afternoon). No one thought it would be important to close and lock the hood of my car, so I had to close it myself in the breakdown lane on 84.Inept, rude and overall awful service and experience. From now on, I'll take my business to MONCAO ford where they have always treated me like a human.David

Dan Quiggle

Jul 12, 2015

I have rated Hoffman Ford service five star because of the professional manner in which I was treated, and the excellent quality of the work they did. I am the owner of a 2012 Ford Taurus who was on the run from a very bad experience at another service center. At Hoffman, I felt like I was welcomed rather than being treated like an annoyance. They did high quality work at a fair price. I will be back.

DDriver

Jul 12, 2015

I have rated Hoffman Ford service five star because of the professional manner in which I was treated, and the excellent quality of the work they did. I am the owner of a 2012 Ford Taurus who was on the run from a very bad experience at another service center. At Hoffman, I felt like I was welcomed rather than being treated like an annoyance. They did high quality work at a fair price. I will be back.

gigi

Jul 10, 2015

,Good experience , friendly atmosphere, good service. Clean waiting area, even gave me a car wash. I was taken on time and service and wait time was short.

LEAHRAE

Jul 10, 2015

When dealing with the service area of Hoffman I have always found them to be honest in what the price will be and what has to be fixed/maintained on my car. Thank you for taking the time to let me ask questions and get feedback that was easily understood.

WARD.CURRAN

Jul 9, 2015

Everyone was very polite. The service was excellent. What was completed was explained to me in basic terminology. I felt confident that what was doe was done well.

DAVID.CARLUCCI

Jul 9, 2015

I had been to another service center regarding my vehicle, a 2007 Saab 93 and did not receive correct advice about some possible repairs. Jay Peltz, service manager at Hoffman, was completely on point and upfront about what was and was not wrong with my vehicle. In the end, he saved my hundreds of dollars and my vehicle is running perfectly!!!Thanks again!Dave Carlucci

al jankoski

Jul 7, 2015

Friendly, knowledgeable and helpful people who provided me with a great car at a fair price. This purchase was the 29th new vehicle I have purchased so far and the entire experience was among the best I have had so far. Would certainly return.

Bob

Jun 30, 2015

Kristin the Service Advisor was very friendly and knowledgeable. This work was for a recall and Kristin was aware the situation. She also explained that the parts needed to be ordered and scheduled another appointment and made arrangements for a local shuttle to my home.

Bob

Jun 30, 2015

Kristin the Service Advisor was very friendly and knowledgeable. This work for a recall and Kristin was aware the situation. She also explained that the parts needed to be ordered and scheduled another appointment and made arrangements for a local shuttle to my home.

O.MRTINEZ

Jun 29, 2015

Because I had some problems in the SUV and now it runs great. The brakes are super great and the steering wheel is not shaky no more .

JHGAGNON

Jun 29, 2015

My first time at the service department. Work done was completed as estimated and timely, even got a car wash. Would recommend this service department to anyone.

jcoelho9

Jun 29, 2015

Richard Gonzalez and the Hoffman staff always made me feel as though they were working their hardest to meet my needs. I couldn't be happier with the outcome. THANK YOU!

Ford2014

Jun 28, 2015

Sales person was Adam Foley and he was excellent explained everything about the vehicle and answered all my questions and concerns. The staff is very caring

EddieatLincoln

Jun 26, 2015

The constant smile of the service representative made the visit very pleasant. She also had an appropriate sense of humor that was not overbearing. Her communication skills and ability to understand the customer was also very good.

DAMIAN.SMITH

Jun 26, 2015

I took my car in for a service and pointed out a noise issue earlier in the year. The guys at ford were unable to hear it.This last time I brought it in and put the rear seats down and windows up and asked them to drive at 30mph and this time they heard the noise. They diagnosed differential bearings and ordered parts. They kept for three days in total, over the weekend. They called and loaned me a Lincoln MKC which was outstanding and has me thinking about a trade in when I can afford it.Picked up the car Monday afternoon. Kristen relayed that the technician thought it was due to an aftermarket pan hard rod but said the issue is resolved.I drove the car home and the noise is still there, in fact it's more evident than before. It also cannot be a fixed part like a pan hard rod as the noise escalated at the same rate as the increased speed of the driveshaft spinning. It has to be a u joint or something in the driveshaft.I have been traveling for work this week and have not had a chance to reschedule. I am time poor and trying to remedy this has already taken two separate visits.I will try and make time in the coming week to make a third attempt to get this resolved.All in all the professionalism of Kristin and the people I dealt with was great - just frustrated that my car with 19K miles has driveshaft noise that is taking this much time and effort to get resolved.

JD

Jun 25, 2015

Brought car in for (3) separate repairs now, all considered manufacturer warranty repairs. 2 repairs required parts and both times it took almost (2) weeks to get the required parts from Ford. Not sure why it takes so long to get parts and/or why parts can be expedited from Ford? For one repair, they kept the car and provided me with a rental (not a Ford loaner, but a crappy, far less quality non-Ford rental). Not once have I ever been offered a Ford loaner vehicle, but always have to wait for their shuttle to bring me back and forth to work. Appreciated, but never felt like this dealer (or Ford Motor Corp. for that matter) have ever attempted to go above and beyond for me for warranty issues that I shouldn't have to deal with to begin with. Although I like my car, I'm not sure I would do this again based on experiences to date. I hear (and read) great reviews from other car manufacturers and dealers that make me think I should look elsewhere next time....NOTE: this review is not specific to/for any individual Service Manager - I respect the jobs they do. My 'average' rating are with Ford and Hoffman in general.

ccrowe588

Jun 25, 2015

I came in for my first service and everyone was extremely friendly and accommodating. The waiting area was also very comfortable. Thank you for a great experience.

BRO

Jun 25, 2015

Adam Foley, my sales person, was a pleasure to deal with. He worked hard to provide the vehicle that I needed at a fair price. The finance department experience was painless and my monthly payments ended up below the initial estimate because of their diligence. I was in and out quickly and am very happy with the car.

JOG

Jun 23, 2015

I worked with Mike Warner in Sales. Strong customer service and attention to detail. Mike demonstrated the Integrity I look for during the sales process. Ask for Mike.

KSMDENVER

Jun 23, 2015

This was my first time in the Dealer, and I felt very confident that I was in good hands. Thanks Chris I will be back

JOHN19

Jun 23, 2015

Had my car in for the regular recommended service. Very pleased with the experience! It was done in less then a hour while I waited in a very nice waiting room with a TV. If there were bagels, it would have been perfect!

PERRA0

Jun 23, 2015

From the time I entered the garage, the service technicians handle my service appointment with a smile and courteous service. At the end of my service the service person explain in detail my service and the charges.

CMPASSERA

Jun 22, 2015

I had an issue with the paint on my 2013 Ford explorer. Between the service dept and body shop no one seemed to know how to help me. I than called for the service manager and spoke to Joe Fazzina and explained my problem, Joe was great, he told me he would take care of it, and he did. Joe bent over backwards for me, he handled everything and when Joe was busy Kristin stepped in and did a great job assisting Joe. She was pleasant and she was very professional. Thank you both for everything,. Sincerely:Chris

junebomb

Jun 19, 2015

My husband and I went in knowing exactly which car we wanted - we actually didn't have a great experience at the same dealership a couple months prior so we were hesitant. The salesperson and financial advisor on staff that we dealt with this time around were extremely accommodating, knowledgable about the SUV and options we wanted, and took care of us in totality. Overall great experience and I'll be a service customer there from now on in my new Explorer Sport!

LOCONNOR246

Jun 19, 2015

The service advisor was very professional and helpful. She kept me informed of the progress during my service visit. This was my first visit to Hoffman Ford Lincoln.

MPACE

Jun 19, 2015

The service experience could not have gone any smoother. The service representative was extremely helpful and took his time to answer any question I had. The service at Hoffman has always been first rate. The wash and vacuum service is a nice touch.

MPACE

Jun 19, 2015

The service experience could not have gone any smoother. The service representative was extremely helpful and took his time to answer any question I had. Service at Hoffman has always been first rate. The wash and vacuum service is a nice touch.

ONLJOANNE

Jun 18, 2015

Prompt, efficient service. Loaner car was clean and ready upon my arrival. Description provided of services rendered and projected services plus cost outlined. Free car wash provided.

LUISCABAN

Jun 16, 2015

I have been very pleased with the service at Hoffman Ford Lincoln. Staff is knowledgeable and pleasant. I'm always treated well and kept informed of what's going on with the service and the wait time. The complimentary washing and internal cleaning of my vehicle is an added feature that is greatly appreciated.

Allan

Jun 16, 2015

We just received our 2009 Ford Escape Hybrid and we are so excited! Mike Warner was so easy to work with! We got exactly what we were looking for at the best price! He went above and beyond to make the transaction smooth and worry free! We don't even live in CT anymore and our car was delivered to our doorstep! I am not sure we can say enough about how great the Hoffman Ford team really is! If we still go to CT to purchase a car from them, that should say everything! I want to thank Mike Warner and all of the folks who made this happen! We could not be happier!

CLUBED

Jun 15, 2015

I found the shop, offices, and longue neat and clean. I thought that the idea of having a monitor in the longue was good too. It's a comfortable atmosphere.

SOLANKIKISHOR

Jun 15, 2015

Good serviceGood shuttle serviceGood communication Good suggestion for services and productsGood 35 point free inspection Kept vehicle clean and delivered cleanShuttle transportation was on timeand clean

JPETERCT

Jun 15, 2015

I got a flat tire on Friday so I driving on a donut. They got the tire in the next day, got me in on a Saturday, and I was in and out in an hour. They always wash my car which is great. Can't ask for better than that. Thanks!

Allan

Jun 15, 2015

We just received our 2009 Ford Escape Hybrid and we are so excited! Mike Warner was so easy to work with! We got exactly what we were looking for at the best price! He went above and beyond to make the transaction smooth and worry free! We don't even live in CT anymore and our car was delivered to our doorstep! I am not sure we can say enough about how great the Hoffman Ford team really is! If we still go to CT to purchase a car from them, that should say everything! I want to thank Mike Warner and all of the folks who made this happen! We could not be happier!

MyFordPlace

Jun 10, 2015

I received an e-mail from Hoffman Ford and replied with an e-mail. I promptly received a phone call and scheduled the service. After dropping off the car, I received a phone call explaining what needed to be done and what my options were. I was impressed. It is not too often repairs are presented as options and with options. Over the almost 9 years I have been having my car serviced at Hoffman Ford where it was purchased, I have not had the best experiences; for example, no one calling to tell me the work was done, the car not being washed after service, presented tire options that another service person said did not fit my car, and being forgotten that I needed a shuttle ride back. I stopped bringing my car in for service. I decided to respond to the e-mail because I needed work done and it was close to my work. This was a professional experience from start to finish, which is the way it should be. If it continues in this manner, I will consider Hoffman Ford for my next Ford purchase, and change the rating to excellent. Thanks to all.

RMK

Jun 9, 2015

I have found the service at Hoffman Ford Lincoln to be excellent on a consistent basis. Work is always done right the first time, no effort to upsell and car ready as scheduled. Most recently dealt with Kristen, she is courteous and professional. My Lincoln MKZ hybrid has been problem free with regularly scheduled maintenance at Hoffman and will definitely saty with them post warranty.. Highly recomended.

Drive4five

Jun 9, 2015

Had a terrific experience recently at Hoffman Ford. Brought my car in for trade, they gave me a fair price and I purchased a Certified Used Vehicle at a very good price. I was able to do the entire transaction in a single visit. Bryce Piper, the General Sales Manager, and Richie Gonzales the Salesperson were both very friendly and helpful. They were totally focused on making sure I had a positive customer experience. There was a slight service glitch after the sale, and everything was taken care of without any issues. This is the best car purchasing experience I have ever had - Hoffman and these individuals are highly reccommended!

DDB14

Jun 9, 2015

For years I have purchased my cars at Hoffman and had them serviced there. Why? Their employees live up to their philosophy: Driven by trust. And they extend the same kind of care I would take myself. This visit I was helped by Jason Peltz, Assistant Service Manager who oversaw the whole process and made the determinations required. (Mitch worked on the vehicle: He was knowledgeable and informative.) Marco Ortiz, Sales, must have heard I was in for service, so he stopped by to say "Hello" and to make sure all was well. I would recommend them highly. Happy and satisfied customer, Diane Dawson-Brown

Drive4Five

Jun 9, 2015

Had a terrific experience recently at Hoffman Ford. Brought my car in for trade, they gave me a fair price and I purchased a Certified Used Vehicle at a very good price. I was able to do the entire transaction in a single visit. Bryce Piper, the General Sales Manager, and Richie Gonzales the Salesperson were both very friendly and helpful. They were totally focused on making sure I had a positive customer experience. There was a slight service glitch after the sale, and everything was taken care of without any issues. This is the best car purchasing experience I have ever had - Hoffman and these individuals are highly reccommended!

GARYDANIEWICZ

Jun 8, 2015

I worked with Mike Warner at Hoffman Lincoln on an end-of-lease process. I've always preferred cars over SUVs as my personal vehicle, but I absolutely enjoyed my Lincoln MKX to the point that I decided to lease another or purchase the one I was leasing. Mike made it easy since he presented me with all of the Lincoln incentives that were available. I've never drove the same vehicle twice and I was considering a BMW X5. They are very nice, but so isn't the MKX; and at a great deal lower in cost. I drive many rental cars, BMWs, Mercedes, Chryslers,... but I always miss my MKX the most.Thanks Mike for making this process easy and stress-free.Gary J. Daniewicz

KNOBLAUCH33

Jun 4, 2015

I can't be more pleased the service was great.My service consultant Kristin Skiba did a fantastic job taking care of all my needs.She's very smart and very well focused!! I can see Kristin rising to the top in her profession.It's people like Kristin that keeps me coming back to Hoffman Ford.

P.A.BUCKLEY

Jun 3, 2015

I changed my service dealership to Hoffman Ford from the dealer I bought my Fusion from because of my dissatisfaction with my original Ford dealer. Hoffman Ford is a 180 degree change, I'm totally satisfied in all aspects of their service. Kristin was a pleasure to work with, the service was done promptly and priced fairly.

D_RYAN0

Jun 3, 2015

The 20K service on our Escape was done quickly and they even vacuumed the car! It was easy to make an appointment on line at a convenient time.

CGILLEN106

Jun 3, 2015

I have been to many different Ford dealerships lately for service on my 2014 Ford Fiesta in different states. Hoffman dealership was very professional and treated me with utmost respect and concern. I especially liked the paperwork that was given to me after the repair. It was very informative and accurate but easy to understand. I hope to not have to take this car in again but if I did I would prefer to deal with Chris any day.

Cgillen106

Jun 3, 2015

I have been to many different Ford dealerships lately for service on my 2014 Ford Fiesta in different states. Hoffman dealership was very professional and treated me with utmost respect and concern. I especially liked the paperwork that was given to me after the repair. It was very informative and accurate but easy to understand. I hope to not have to take this car in again but if I did I would prefer to deal with Chris any day.

AGMILES

Jun 1, 2015

Customer Rep - Jason and mechanic Bob provided outstanding assistance.they both demonstrated a genuine interest is first understanding my problem and resolving my truck problem.

CHET322

May 29, 2015

I find it hard to believe that I was quoted a price for repair from $1000.00--$1700 from Hoffman Ford East Htfd. when, I had the vehicle repaired at a licensed repair shop elsewhere for $420.00 and that included a flatbed tow. Car no longer overheats and runs fine. Sorry but, Hoffman will no longer see me. Chet Camilleri.

DELANEYS201

May 29, 2015

Service rep. And support staff including mechanic in charge were very nice. Warranty work...... Gas petal and wiring replaced.Service rep. Very responsive and kind. Provided rental car for 2 days as I did not have other transportation.

PAULSZWEZ

May 28, 2015

Provided loaner since I work far away. Kristin stayed late for me after work . Great experience I have come to expect from Hoffman Ford Lincoln

SOMATMAN

May 28, 2015

Ashley Pingree was the perfect sales associate for my wife and I. She was informative and very willing to show us the vehicles we were thinking of purchasing. She explained the features on each automobile then gave us the space to look at the cars on our own. We truly appreciate that approach with a sales associate. This is our second vehicle we have purchased from Hoffman and we have always had a positive experience with your dealership in East Hartford. We would not hesitate to recommend your dealership.

Bryco

May 27, 2015

I bought a Ford from Hoffman and it was a very good experience. The salesmen Mike was very friendly and accommodating.I would definetly recommend them in the future.

RRTOTTEN

May 22, 2015

30K. Mile service performed correctly and on time. Kristin was friendly and knowledgeable. Car was cleaned and ready at the time stated. Price was less than expected.

Dan

May 12, 2015

I go to Hoffman ford in east Hartford to get any service done to my car or my families vehicles. When I go I always speak to Jeanetta and she has been very loyal to our family. She is always willing to go the extra step and help us. I brought my sister's car in the other day for some leaks and Janetta explained the issues that were wrong with the vehicle and explained the process of how the mechanic will repair the vehicle. Other service advisor have not given us the great service she does. My vehicle was damaged by a service advisor last year at Hoffman ford. My first thought was to never come back and write bad reviews. But because of Janetta's great service and loyalty to myself and my family I still go to Hoffman ford. If she ever left Hoffman. I may have to take my business somewhere else.

satisfied customer

May 8, 2015

Saw a vehicle advertised on their website. Sent in an e-mail for more information. Set up a time later in the day to come up and see the used vehicle. The car is a 2007 Lincoln Town Car. Met with Adam Foley, inspected vehicle, took it for a test drive. This was a Saturday afternoon. In less than an hour the whole transaction was completed. Adam Foley is a young salesman, who either had the answer to any questions or got the answer from somebody else. No baloney as at a lot of dealerships, just a straight forward sales transaction with a very professional young man and an excellent dealership. The following Monday was our delivery date. Once again, Adam had everything set and ready to go.At this time we met with Fran Marinaro, business manager. This is normally the worst part of purchasing a car. Push, push, push. Extended warranty, undercoating, lifetime body protection, etc. But none of this with Fran. Did his job professionally and courteously. Explained the options available. No push, well-done Fran. Can't wait to need another vehicle. Excellent job Adam & Fran.

Hoffmanfordbuyer

May 2, 2015

I went to this dealership because they are very supportive of Charities throughout the state. In particular FAVARH and Special Olympics.Ashley Pingree, the salesperson, was great. She gave us all the time we wanted and needed and followup was good.

brando16a

May 1, 2015

I have been going to Hoffman Ford for the past year and I will only deal with Janetta Marrero. No matter what the issue is, she is extremely knowledgeable and understanding. The most recent experience I had was just today. My door handle broke (plastic is cheap and cracked), called her in the morning to explain the problem and she said to bring it right over and she would have someone look at it as soon as possible. About an hour or so later, she called to let me know that the handle needed to be replaced. She said the part was in stock and they could have it ready before lunchtime. I was shocked to hear this especially with all the recalls that I would be able to get this situation resolved today. I was told the price upfront, $200 to repair a plastic door handle with labor (not the cheapest) and by 11am the car was ready for pickup. I have spent well over 2,000 in the service department and I will keep coming back because of the awesome experience. Along with the repair, they also washed and cleaned the inside of my car. It sparkles and smells amazing...Thank you Janetta... you should win employee of the month. You are awesome at what you do and thank you for explaining everything to me and telling me everything. Even if it will cost a lot of money, I would rather be told how much everything is going to cost and what the repair entails rather than be in the dark and get a massive bill with all these un-necessary charges.With that I would also like to thank Leon for being an amazing shuttle driver. Although the ride was short, we had a good conversation and he actually explained to me what repair might have to be done and told me everything would be taken care of and it was an easy repair.This is just another example of why I will keep returning to Hoffman Ford, the staff is great, the service is great and the overall outcome is great.If i really had to pick a negative comment, it would be the cost. But hey, every business needs to make money.Great job to the service team, keep up the amazing work!

BFearon

May 1, 2015

A great experience from start to finish. Low pressure and helpful.If you need a Lincoln visit Hoffman first and see Mike Warner and you will not go anywhere else.

richmabey

Apr 17, 2015

This is the second vehicle I bought from Hoffman and I almost did not return due to my first sales experience. Very happy we did as I ran into Mike who was absolutely awesome in every possible way. If not for Mikes professionalism, kindness and helpfulness we would not have bought this car when and where we did. If you are in the market for a Lincoln or Ford - go ask for Mike Warner and I promise you complete service, knowledge, sense of humor and genuine friendliness. Thank you Mike and Ron for making the pick up of the vehicle so smooth.Rich and Sharon Mabey

jackie1234

Apr 14, 2015

I have given the above rating because I truly believe that the sales staff (Marco Ortiz) always has their customers best interest at hand. I purchased my vehicle here and referred my grandpa to get a vehicle here and Marco made sure my grandfather was satisfied with the vehicle and happy before he finalized the sale. I will continue to refer customers to Marco at Hoffman Ford.

TVGuy

Apr 11, 2015

I first went into Hoffman when I was starting my research to replace my 12 year old car. I met Michael and he too me through everything. I had been poking around Ford's website, and had a semi decent idea of what packages I was looking for. Michael took the time to do the research on exactly what I was looking for. When I came back a few months later (things got very busy at work), Michael recognized me right when I walked through the front door. We had originally talked about ordering from the factory, but he did a search and found the car I was looking for at another dealership - saving a lot of time in delivery. Once we had a deal in principal, Fran in the finance department was able to save me even more money. Fran took the time to go over all the other options.

mxmast65

Apr 10, 2015

Great service provided by Mike Warner!! We thought we had our choice narrowed down to the Honda CR-V and Toyota RAV4, when we stopped into the Hoffman Ford dealership in East Hartford. Mike Warner was our sales person and we immediately felt very comfortable with his approach. He not only inquired about our needs but searched for every possible incentive that would apply. He very patiently explained every option. Then when we drove the car we we very impressed. When we wanted to see a feature that was not on the model we test drove, Mike got another car that had that feature so we could actually see it as opposed to simply telling us about it. He kept us informed during the preparation of our car. Finally, the Hoffman organization appears to be not only customer focused but also employee focused based on the way they treat their employees as explained by Mike. Great company to do business with and Mike was a great ambassador for Hoffman.

londonh

Apr 8, 2015

I was in the market, deciding between an explorer with Hoffman and a Highlander from Toyota Superstore. I chose Hoffman for a couple of reasons. Adam was a no pressure salesman. He didnt tell me what I wanted, but rather listened and presented me with a few options. Much to my surprise, he found a certified pre-owned that was loaded with features that werent even on my wish list. To top it off, when I completed the financing, they upgraded the warranty from a 100,000 powertrain to a 100,000 mile bumper to bumper just one additional pleasant surprise during the process. I found everyone there to be on my side, looking out for me and my best interests. To top it off, I LOVE my vehicle. I had previously purchased imports and am now a Ford convert. I have watched the commercial recently and sat there thinking, yep, thats true! Go there, buy something. Youll be happy. Ask for Adam :)

forstudent

Apr 6, 2015

My colleague and I were driving through East Hartford when my car suddenly made a horrific noise. It seemed to be coming from the back end - in the tire area. We were next to the Hoffman service center and we pulled in. There was a metal coat hanger/rod stuck in my tire. They graciously assessed the problem for us and advised that the tire be replaced. Sensitive to the fact that we needed to get back to work, they agreed to just put my spare tire on for me - at no cost - and had us on our way within an hour. We are grateful they were willing to fit us into their already busy schedule. Many, many thanks to Hoffman Ford/Lincoln.The Discovery Center, Farmington, CT

antjon

Apr 4, 2015

Marco and Bryce found the cars we were looking for, and my twin boys are very happy with there new Ford Fusions.Thanks for making two great deals.Mr Russo & Sons.

ewa69

Apr 2, 2015

We had a fantastic experience with this dealership. Everyone was very friendly and we were made to feel very comfortable. Customer service was top notch...phone calls were returned immediately.Michael and Fran were consummate professionals. Not only would I purchase another vehicle from them, I will highly recommend them to my family/friends! Thank you!!

Drewk

Mar 28, 2015

Hoffman did a good job turning a negative situation into a positive one. The inception fees for my new vehicle were different than I had expected at time of delivery. Hoffman corrected the situation promptly and exceeded my expectations for delivery fees. This was a team approach as my sales person worked with the manager and finance person. I would definately purchase a vehicle here again.

Mr.K

Mar 23, 2015

Mr. Riemer was able to answer all my questions in regard to the vehicle i was looking for. He worked with my schedule and was able to properly communicate in person and via email to complete the process fast and with no complications. I would recommend him to family members and business associates without hesitation.

Mschoen

Mar 21, 2015

Just bought our second vehicle from Hoffman Ford Lincoln. Our first experience was so great decided to come back for a second! We were not disappointed! The second was just as fabulous as the first. From the first moment we were treated with the best customer service we have ever experienced when purchasing a vehicle. We won't go anywhere else!

yubaokui

Mar 16, 2015

The sales Ashley is very helpful and friendly, the vehicle condition is better than what I was expected. I am very happy with the service, and I would recommend Hoffman.

Duane B

Mar 15, 2015

2nd vehicle I have obtained via Hoffman Ford, Richard Gonzales. He did a nice job getting us into the car we wanted at a fair price with quick delivery.

Wags

Mar 14, 2015

We found a car online and when we went to check it out on the lot, we were greeted by a friendly sales person who was trying to get ready to help on another sale later that day. She immediately helped us with what we were interested in, helped us through management and financing and all went so smoothly and quickly. Every person we worked with was outstanding! We will not hesitate to go there for future vehicles! We very highly recommend them to everyone!

Ana0813

Mar 9, 2015

Happy with the service and love the car. My only issue is the parking in the front of the dealership it's not convenient. Otherwise everything else is great!

ljkulas1

Mar 9, 2015

Thanks to everyone that helped, the whole team at Hoffman East Hartford were great. The helped us find a car in our budget that is really great.

RJB III

Feb 18, 2015

This was my first visit to Hoffman Ford / Lincoln for service on my 2011 Ford Edge.. The service was great and the price was good.

Luciano

Feb 15, 2015

I called to schedule my 2013 Ford Fusion Hybrid for a service check since the car's engine light was lit. Hoffman Ford dealer scheduled me on the same day and fixed the valve at no charge since my car is still on warranty. They also addressed the recall issue. The service was excellent, and I did not have to wait very long. Janetta Marrero was very professional and congenial. Thanks for the quick and excellent service and for the free car wash; perhaps my faith in car dealerships has been restored. Luciano Valles, Jr. Proud Ford Fusion Hybrid Owner

ctpadrefan1259

Feb 15, 2015

My Experience here came in 3 parts.....Part 1---test drive with Ed Carpenter. Ed was professional, friendly, got the car I wanted ready quickly (It was buried behind 2 other cars in snow and ice and it was 15 degrees and windy).Ed was knowledgeable, helpful and negotiated with me to get me the price I wanted. I really enjoyed working with him and would recommend Hoffman again just because of my interaction with Ed. Part 2---Financing was and odd experience. We were first offered a loan at 19.99% to which I put my coat on and walked out the door. In about 30 seconds he said " I can give you 12.99%--to which I said "Why wouldn't you offer me that the first time around instead of thinking I was a desperate sucker who would agree to anything and sign on the dotted line.Fran---the business manager was a little harsh with his words and blaming me for the situation. Really? I told him I can go anywhere to buy a car or get a loan--I don't have to stay here. We could not come to agreement that night--everyone was kind of grumpy and tired and hungry, Fran had a dinner date to get to so he wanted to wrap things up. As much as I planned on driving out in my newly purchase car that night...I chose to walk away and spend a night thinking about what happened and whether I wanted to buy from a dealer like this. This had nothing to do with Ed Carpenter who was excellent even when this sort of bait and switch financing deal was going on. There is a happy ending to this storty.....Part 3. Next day---Cooler heads prevailed and Fran came through with 8.99% and good deal on the 48,000 mile warranty I wanted. In the end Fran did a great job and worked extra hard to get me what I wanted. I we could have skipped over the attempt to get 19.99% or 12.99% out me and gone right to 8.99% I would have driven out Friday night with out have a slightly tainted feeling about dealing with Hoffman. Like I said---in the end Ed and Fran somehow managed to pull together the deal I wanted for the car I wanted and took extra good care to make sure they made things right. And because of that---that is the part that I will remember and share with friends. I will recommend Hoffman Ford but would caution people to not just accept the first finance offer they throw at you. I was born at night--but not last night and I am smarter than the average bear. I expect that when I am spending $10,000+ with you that I get treated like you want me to stay and maybe even come back!

petdogs

Feb 3, 2015

Bryce Piper and Mike Warner did everything they could to make the buying experience easy and successful. When I discovered the car I had initially priced did not come with the incentives I had hoped for, Bryce sought out a similar model that qualified for the maximum incentives and most advantageous financing. I felt that their priority was to help me reach my goal rather than just make a sale. Their priority was supporting my goals.Bryce made sure that I was fully informed at every step. He was helpful and cheerful and patient.Mike W. spent plenty of time to make the steps of buying: finance, insurance, registration, demonstrating the features of the caras simple and painless as possible.They returned my calls and made time to help me at each step of the process. Hoffman Ford has earned my customer loyalty.I had a thoroughly pleasant and transparent buying experience!

Lynda

Feb 3, 2015

Mr. Marco Ortiz was the most professional and friendliest salesperson that I have ever dealt with in my entire life. He went out of his way to make our wait for the "Vehicle of our Dreams" to come to fruition. I would recommend Marco above all the other salesmen that work for Hoffman Ford/Lincoln. He is a very patient, kind, good listener and does everything in his manpower to make you a happy camper. I am so pleased and proud to have worked with Mr. Marco Ortiz.

jodo2356

Feb 2, 2015

Lynn and I appreciated how the sales manager and Richie G. treated us during the transaction. It was seamless and Easy. I would absolutely refer friends and family to Hoffman Ford of EHAlso, thanks to Fran Marinaro for taking the time to go over each finance option.

IJG

Feb 2, 2015

I was in the market for a specific new vehicle for my business and contacted several dealerships in the tri-state area after doing an inventory search. When I contacted Charlie Hartley, commercial truck manager at Hoffman Ford, he genuinely wanted my business and we were quickly able to come to an agreement on price. Charlie made every effort to make sure my experience at Hoffman was excellent from test drives, options, service discussions and a walk through on pick up. The vehicle was well prepped and he took care of several items I had requested prior to delivery. I also worked with Fran Marinaro in the financing department who was also very professional and efficient. I would highly recommend Hoffman to anyone looking for a new Ford and a great experience.Gillespie Contracting LLC

klk

Feb 2, 2015

We worked with Matt Riemer the sales consultant and he went out of his way to be accommodating and make our needs work within their system. We had three dealers whose offers were similar however Matt's willingness to put aside other projects and focus on our vehicle needs took precedence.I would definitely recommend their dealership and Matt as a salesman.

jayg

Feb 1, 2015

Mike Warner at Hoffman Ford worked with me to configure the perfect Ford F-150. He kept me aware of the status of the build of my new Platinum and helped me get the best deal too. All the folks at Hoffman Ford - Mike Warner, Bryce Piper, and Fran Marinaro all worked together to deliver an exceptional buying experience. Hoffman is solid.

Mark

Jan 30, 2015

Our salesman was Richie Gonzalez. He was very friendly and helpful. He followed through with everything that he said he would do. His straightforward and honest approach was much appreciated and I would recommend his services any time.

Karen

Jan 25, 2015

From start to finish - wonderful experience!! Ed Carpenter, Bryce Piper and Fran Marinaro worked with us to get the truck, the features and the finance rate we wanted. I can see why Hoffman Ford was chosen as the best Ford Dealership in CT to work with by our company vehicle concierge service.Karen and Tom

Jane

Jan 20, 2015

We worked with salesman Mike Warner. He was straight forward and paired us with a great car. This is the 3rd car we have bought from this dealership. We feel as though we have been treated fairly each time.

rapp35atmsn.com

Jan 18, 2015

Richie Gonzalez sold me a 2012 Ford F-150 two years ago. His offer was better than the other 3 local dealers that I shopped. This year, Richie did it again with my 2015 Lincoln MKZ. Having my teenagers with us to make the decision was not a problem. In fact, they got to enjoy hot chocolates after the test drives, and their comfort with the vehicle was important to me. After all, the less I hear them complaining from the back seat the better!Richie is another reason I do business with Hoffman Ford Lincoln.Sincerely, Rich Rapp, South Windsor, CT

DanRose0508

Jan 9, 2015

Great experience - Leased a 2014 Ford Expedition - Love the truck! Matt Riemer was by far one of the best salesman I've ever worked with. Will be sending family and friends his way in the near future. Thank you!

Resqnine

Jan 9, 2015

My initial contact was via internet, followed up by visit to dealer. The whole transaction was very smooth, price was as quoted , paperwork all in order and fast processing. Highly recommend this dealership.

Lawomack

Jan 3, 2015

I have driven by Hoffman sales store for many years, but always assumed they were a car dealership for the "aristocratics". I founded two cars online that had low mileage and in my price range. I normally purchase cars out of state because of prices. I was plesently surprised by the sales person Marco Ortis. Marco Ortiz was very easy to work with. I dId not feel obligated or force to purchase our newer car. The finiance office worked with my credit union for the low interest rates. I love my 2014 Ford Taurus that was certified. I willl come back the next time I have to purchase another car. Thanks Marco.

HarleyCVO

Jan 1, 2015

Adam was pleasant, knowledgeable and understanding to our needs. Most importantly he followed up; keeping us informed of our search options and quickly responded to our questions with honest and detailed explanations. Anthony and Fran completed the positive experience. No pressure!!! Thought not many miles have been put on our newly purchased car (a Ford Fusion) we are thrilled with it! Hoffman will be my first stop on my next vehicle search.

mark

Dec 24, 2014

We went to look at the C-Max, having seen ads. Told the salesman (Michael Warner) just looking. He spent time with us. He didn't pressure us. He was extremely knowledgeable, friendly and in the end we decided to buy. He spent a lot of time showing us features and how to use. When I went to pick it up, he spent a lot of time with me going over the use. The Sales Manager was very helpful and accommodating. All in all it was a very good experience. By the way, my wife loves the car!

graanco

Dec 1, 2014

Wow... Great deals!!! I think anyone not jumping on their prices this time of year is crazy!! And I think the remodeling is helping drop those prices even more. I love the truck and Shannon was great!!! I will do business again!!!

Rita Welcome

Jul 25, 2014

Anthony Lopez was my sales guys he was very patient with me I have no complaints.

Dr. Jerry Epstein

May 2, 2014

I contacted Ron Brunelle about a week ago, as the sales manager. I was looking for a very specific Explorer for my son and Family. We had gotten a great deal from a dealer in New Jersey, but they could not locate the car. Ron immediately said that is a challenging deal but I can work with it. He then spent the day trying to locate the specific car and negotiating to acquire it. He never gave up. He did finally get the car a few days later and we must say the buying process was well organized and the Delivery instruction presentation was very good, for such a complicated vehicle . My Daughter in law loves it, as the new explorers ride and handle so well . When we need another ford product we will call Ron first. Jerry and Evelyn Epstein ( Massachusetts )

Rick and Joyce

Apr 21, 2014

With my wife and I recently retired we decided it was time to downsize our fleet of four cars. Over the last month worked with Ron to sell him two of our vehicles. He was great to work with! Very honest and matter of fact in establishing vehicle purchase value. He made it such a positive experience, they were the only dealership to consider when it came time to trade in a third vehicle for a new Lincoln MKX. Again, Ron was awesome to work with on the trade and new purchase pricing! Dean was very helpful in finalizing sales deal details and Fran made the financing experience pleasant. Hoffman Ford/Lincoln has new customers for life!!! Thank you all for a great experience.

Vupset

Apr 15, 2014

The worst customer service I have ever experienced. I went in because of an axle that needed to be replaced. I waited two hours and it was never fixed, I was told to go to another dealership! Waiting room was small. The person I delt with was very rude. I just wanted my car fixed!

Rick & Christine

Feb 23, 2014

My wife and I just bought a 2011 Ford Edge Sport and we hade a great experience at Hoffman Ford. Our sales person Marco Ortiz was great. He listened to what we wanted and delivered.Simple. We work out a deal my wife and I feel good about. No suprises just straight forward dealing. When it was time to do the financing Fran in the finance dept was great too. I know it their job but, they made feel good doing business with them. Once again straight forward dealing deliveiring to us what we wanted. This was our first experience with Hoffman Ford but will definately return and deal with them in the future.

Rick and Christine V.

Feb 22, 2014

My Wife and I came in to Hoffman Ford in East Hartford CT. We were looking to trade in an '06 Subaru Tribeca for something newer. We really liked the looks of the Ford Edge. When we got to the dealership for our appoint the salesman Marco Ortiz was waiting for us we sat and got to know each other. My wife and I let him know exactly what we were looking for. He showed us a beautiful 2011 Ford Edge Sport in black. We drove it and liked even more. We decided to talk numbers, which can be stressful, the going back and forth. But we told Marco we didn't want to waste anyone's time and said this is what we can afford and only want to use the trade in towards the down payment. We were firm and he understood. He said give me a moment and let me go to work. After a few moments we received a deal that we felt was more than fair. The folks at Hoffman Ford made it easy. We saw what we wanted worked out a fair price and a few hours later we were driving home in our new car. Fran in the finance office was great too. We will definitely return to Hoffman's in the future. My wife and I were made to feel liked valued customers all our concerns were addressed and we couldn't be happier with Marco in sales and Fran in financing. Thanks again guys!

NEW OWER OF 2013 FORD ESCAPE

Jan 16, 2014

Marco was wonderful to work with. Not too pushy, had answers to all our questions, and gave us a great deal!

jck60

Nov 5, 2013

I've spent a week trying to reach someone in the service department to schedule an appointment. I don't want to schedule online as I have some questions and want to talk with someone. Every time I call I have to leave a voicemail message, and the quickest I've had a call back has been five hours. I've missed the call back each time as I'm at work and can't always take the call. I return the call and the process starts all over again. My last call was over twenty four hours ago and I still haven't heard back. This is a ridiculous way to run a service business. I've now given up and will be taking my car for service somewhere else from now on.

jck60

Nov 4, 2013

I've given up trying to schedule a service appointment. I want to talk with someone as opposed to scheduling on the internet. No one ever answers the phone in the service department, you just get voicemail asking you to leve a message. Callback has taken anywhere from five to seven hours, and if you miss the call the process starts over again. I wanted to book an appointment last week, and never could speak to anyone. Tried again today, and my 11:00 am voicemail message still has not been returned as of 5:00 pm. Inexcusable. I'm not going to try again and will have my car serviced somewhere else.

The Stig

Oct 9, 2013

No other dealership in the area can match Hoffman Ford/Lincoln. They are truly the best by far.

Jasonp

Sep 13, 2013

Went on a 2011 ford explorer was priced at 31495.00 I called they said its here come on down. I get there that one wasn't available "they said" they kept trying to push me into newer ones or lease one with all these rebates and fancy deals. Every time I asked for the final numbers they were different. Called a couple days later because I still saw the explorer I wanted online available and they told me it was still there. So my wife went down this time and they pulled the same stuff with her.

bledsoe9107

Mar 14, 2013

We just bought our 2012 certified pre-owned Ford Focus. We couldn't have been happier with our entire experience. Our sales specialist Dean Kennett was amazing and really did a great job figuring out what we wanted/ needed and then connected us with the perfect car for us. This was our first time buying a car, so we didn't know what to expect but we weren't pressured into anything and we felt comfortable throughout the whole process. We'll be back for our next car.

Disappointed

Feb 15, 2013

My new Lincoln had some electrical issues. When I arrived for my first service I was seated in the waiting room waiting for my service advisor to come get me. After 10 minutes or so, I decided to get up and look for some help, I was waited on then again seated in waiting room to wait for my loaner car. After 20 minutes I get up looking for help...then about 10 minutes later Enterprise comes to pick me up, drive me to their office to go through all the car rental prerental chat, then seated so they could clean the snow off the car for proper visual inspection. Bottom line, dropping my car off for service was an hour and 20 minutes before I was on my way to work. I chose Hoffman based on the service I received at their Audi location and found the Lincoln service inefficient and am very disappointed......to the point I actually am writing a review.

Tworites

Jan 2, 2013

Bought a used f150 in jan. 2012 the deal included a 60 day warranty,and a free oil change,we noticed that there was a power steering leak,not major but enough to see on my garage floor.Called the salesman and he said just bring it in when your oil change is due,and they will take care of it.My wife brought truck in and they said we had a leak in the power steering hose,also service manager told her it was not covered because the 60 days was up!She told him what salesman had told us,he said he would order part and call us to repair it.Never heard from dealership,we called and they said they knew nothing about it.We talked to service manager and he said he would get back to us the next day and to this day we have heard nothing.We think this was the worst service dept.we have ever worked with,we won't be back for anymore service or vehicles.

Kevin X

Dec 11, 2012

I went to the shop on 2 pm and was able to drive the car back home by 6pm.I think it's pretty quick.

goathead

Nov 5, 2012

This is actually the second vehicle I've purchased from Hoffman Ford and both experiences were excellent. Working again with Dean and Billy made the car buying process easy, enjoyable, and hassle free. If you like working with honest, up-front, and knowledgable people throughout the entire purchase process (from greeting to finance) this is the dealer to go to. I would recommend this dealer above all others that I've dealt with. After these experiences, they have a customer for life.

Golfer

Oct 9, 2012

My experience with Hoffman from sales thru service has been outstanding. The attention to detail from simple things like returning calls and emails and then all the way through how service was handled has been better than I would have expected. I especially liked the service department setup with internet access to be able to work while waiting for service. Very professional!!!

GT500 Enthusiast

Aug 18, 2012

Its easy to make a appointment and the service is good.Service associate Lynn is personable,knowledgeable and took care of my concerns.She also made sure everyone involved with my visit were very carefull of my Shebly GT500,Thank You.

Payment Hater

Aug 18, 2012

Youe experience will depend on who you deal with when buying a car. The first salesperson I met was ok but I would recomend that you go see Marco. He will take good care of you when buying your vehicle and after.

FORDMUSTANG4ME

Aug 17, 2012

So far as dealerships for service, this dealership is okay. The service department wants to offer you, or me as a woman, unneeded service, such as oil change on a vehicle that I brought in for routine inspection and emissions when THIS dealership service department had just done that less than 900 miles before this visit. You must be firm in refusing service that is unneeded. I rated everything as OK because it was just that, okay. Nothing stands out; not hard to tell them 'no' you don't want an extra service they are offering; free coffee and softdrinks while you wait; waiting room somewhat clean. It is okay service but better than the alternatives.

Richy

Aug 13, 2012

Well if I had to pick one thing that seemed a bit unpleasant about the whole transaction it would be the fact that the car came with no floor mats. And the delivery of the car was a bit surprising regarding the interior appearance of my car. I requested a detailing of the interior and could tell that proper attention was given to the job. I took 10 mins on my own and did a better job. I know money is tight but come on, really.

LauriCT

Aug 7, 2012

I had a service visit for a recall issue that needed attention but wasn't causing me any problems. I was greeted immediately by a service tech, assisted in giving my information and arranging my shuttle to work. Within minutes I arrived at work and later the shuttle picked me back up to bring me to my car. The car was rinsed down and shiny, driver side rug was cleaned off. I was very impressed with the courteous and professional treatment I received. I rated good on repair only because nothing appeared wrong with the car. Very satisfied!!

Bruce

Aug 5, 2012

Experience at the Hoffman Ford delearship was excellent. We had a great experience with the salesperson and general manager.

JimmHer

Aug 4, 2012

The dealer was VERY cordial it was a pleasure, made things very simple bt answering all my question...LOL, including one I did not get a chance to ask.

Silver Frost Contour

Jul 27, 2012

I just replaced some front end components on my 1998 Contour and couldn't find any shop to get the alignment correct. I decided to bring it to Hoffman and low and behold the alignment tech there discovered the problem. All of the other shops had been mis aligning the vehicle because of a bolt that was frozen. The alignment tech was able to torch the bolt free and get the alignment spot on. Kudos to Hoffman for taking the time to get it right. I will definitely return there for service again!

kipba

Jul 24, 2012

I called for an appointment for my car to be inspected and the oil changed. I was told by Adam that he could fit me in the next day. He would do it in the morning. I told him I needed the car by 2PM. I called him at 1:30 that day. The car wasnt even in then. He told me it would be very soon. I called at 3PM. The car was not being worked on again. He said he was very busy with other cars. I asked him when he could have it ready. He said maybe by six.

Mrs. Smitty

Jul 24, 2012

I went to HLot facility in East Hartford, CT. After having an awful experience at a dealer the day before and feeling I was stereotyped, I wasnt sure what to expect going into Hoffman HLot. But to my pleasant surprise, the gentleman who took care of me and my husband, Norman, was very professional and kind. The finance manager was also excellent. I will definetly recommend this dealer to friends and family.

kib

Jul 24, 2012

I called for an appointment for my car to be inspected and the oil changed. I was told by Adam that he could fit me in the next day. He would do it in the morning.I told him I needed the car by 2PM. I called him at 1:30 that day. The car wasnt even in then. He told me it would be very soon.I called at 3PM. The car was not being worked on again.He said he was very busy with other cars. I asked him when he could have it ready. He said maybe by six.I called his supervisor and he said he could get it ready by 5:15 at the latest.We'll see.If it is not ready, I will let you all know, But DO NOT EXPECT GOOD OF EVEN FAIR SERVICE FROM HOFFMAN.

kjd

Jul 22, 2012

This dealership indulges in deceptive business practices. Do not do your repairs here as you will be be ripped of. Their multipoint inspections are a scam. Unnecessary repairs are undertaken to fleece the customer. Their 90 day service guarantees are a scam as they will find some excuse not to honor it.

Searcher

Jul 18, 2012

I was meet with a smile and a nice attitude. They listened to what I wanted and then proceded to help me get my new car.

KMCfusion

Jul 9, 2012

Went for an oil change. All were professional and friendly. The palce is so clean and comfortable for waiitng while car is in service.

Joe Bozzuto

Jun 25, 2012

Excellent Sales and Service with 100% of all the Hoffman Staff. Everyone at Hoffman really pulls out the RED CARPET... Could not be happier with a Car Dealer.

Cars Cars

Jun 21, 2012

I came off a Hoffman Toyota Lease and liked the Ford Edge better then the Hylander. The transition was great and no preasure from either party. A real family atmosphere between the dealerships. George at Toyota has always been great and Dean at Ford was fantastic. It is a real compliment to carry multiple lines of vehicles and I look forward to referring business to both guys.

leahrae

Jun 21, 2012

Lynn is not only very personable, she knows how to explain repairs that have been done on the car. The service people were clean and very pleasant to deal with. Just wish I had some coupons I could use to help with paying for service. (I was told they will come out in July!)

LauriCT2

Jun 20, 2012

After a less-than-satisfied experience at another dealer, I (reluctantly) went to Hoffman, unsure if I was ready to go through this again. Mike was very friendly and gave me all the information on the car, was very honest with me when comparing two cars I was looking at. He answered all my questions and wasn't pushy. When it came time to speak to Billy and discuss the cost, he was more than willing to give a nice discount on the asking price. I felt they genuinely wanted to make sure I found what "I" was happy with and had all the features I was looking for. After returning the next day to finalize paperwork, Mike even spent time speaking to my 23 year old daughter about the best way for her to get her first car on little credit. We plan to come back in a few months to get her a car and for me to collect my $200 referral incentive!! I would highly recommend Hoffman Ford and won't go anywhere else for our future car needs! Thanks guys!

GEORGE

Jun 19, 2012

THE STAFF AT HOFFMAN FORD SERVICE FOUND MY PROBLEM PRONTO(DIRTY CABIN AIR FILTER ) EXSPLAINED EVRYTHING, REPAIRED IT ,GOT ME GOING RIGHT AWAY THANKS FOR THE FAST SERVICE .THE NEW SERVICE AREA AND CUSTOMER WAITING AREA IS FANTASTIC.

Rag Top Man

Jun 18, 2012

The service technicians and advisor were very professional and my service was done very quickly.

MarkO

Jun 8, 2012

This group does it right. From purchase and several service appointments I have never been disappointed. They go above expectations.

Robin

Jun 7, 2012

Great service . My truck had engine code and the service dept. took it in ahead of others. but could not fix it because it was saturday,trey arranged for a rental for me and i had my truck back on monday . thanks.

Buddw

Jun 6, 2012

Drove 11/2 hrs to purchase my 2013 Mustang Convertible from Hoffman Ford. They gave me the service and price that I could not find close to home. It was well worth the trip. Billy and Charlie treated us better than we have been treated locally. They made us feel like we were family and not just a number like the big dealerships. Thank You

T-Bone

Jun 1, 2012

Hoffman's Service is outstadning, whether for my company car or my wife's car, they do a great job at the right price.

joseph

May 22, 2012

excellent vehicle will return for trade in the future.

Chris

May 19, 2012

Being a former employee of Hoffman Toyota I have to say I was very impressed with the service department and a special thanks to Shawn and Dennis for making my experience really satisfying.

Trucks that pull big horse trailers!

May 18, 2012

Even though my truck required extensive repairs & the service dept had to call a couple times to add work and I was a little suspicious, I was treated with 5 star service. I was even given a loaner car for the 2 days. Even the repair guys were curious & helpful. The shop was spotless too

rpeisner

Dec 6, 2011

I have one point that I'm not getting satisfaction after my 2nd oil change at Hoffman Ford. I asked Lynn what kind of oil is put in the car for a typical oil change service. I was told a synthetic blend. (I would expect a upper quality product.) She said that Hoffman offers Mobil-1 fully synthetic also, for a higher price. I asked the recommended oil change intervals. She replied that 5000-7000 miles for their regular oil change and 7000-10000 miles for the Mobil-1.When I received my car each time, the windshield sticker says 3000 miles, hand written.3000 mile interval seems excessive.Please explain Hoffman's policy and this descrepency.Roger Eisner(W)860-280-2252(C)860-690-9291

cacoct

Nov 28, 2011

Mike (last name Warner, I think) was outstanding... he was very responsive, set clear expectations regarding the process & timing required to prep & pick up the car, and took the extra time to set up and walk me through the car's features when I picked it up. I would definitely consider Hoffman for another purchase thanks to him.

kctrager

Nov 28, 2011

The Hoffman family of dealerships has been the best car experience I have had over the past 20 years. For both new and used, trucks, family cars and luxury vehicles, they have been consistently tops. Their pricing may be slightly higher than the competition, and I have come to understand why, their service is second to none, and it is worth it. I always come back to them for my cars and trucks.

KC2012

Sep 21, 2011

Great experience. Paul Markie took his time to go over all of the features of the new 2012 Ford Fusion. Paul was very friendly and was able to answer all of our questions. The car was all ready when Paul said it would be for pickup. The whole process went so smoothly. Billy Genereux is a great general manager at the dealership.

krisbake88

Sep 2, 2011

Needed an appointment as soon as possible for an oil change on my car and TJ was able to get me an appointment that was possible for my schedule. Lynn was very pleasant and courteous.

Benji2010

Aug 7, 2011

From the time I walked in the door they made me feel like royalty. My son had looked at the car before I did as he used to be a mechanic. Charlie was unbelieveable, he answered any question I had without a moments hesitation, he actually called me 3 times after I bought the car to make sure all was OK. They put new tires on it filled the gas tank and I got a car fax which was a big help. Joe did the paper work that goes to Motor Vehicle he was knowledgeable and answered all my questions. I would highly recommend Hoffman Ford. They are number 1.

jennifers1

Jul 29, 2011

When I arrived for my appointment, Paul had the car ready for a test drive. He explained all the features of the car and helped me make the decision to purchase the car that afternoon. He was well versed in the features of the Ford Fusion Hybrid and helped me understand the benefits of buying the car. When I came to pick up the car a few days later, the process went very quickly. The dealership was very professional and organized.

smmeehan

Jul 21, 2011

The process was fast and easy. The car was fully explained and demostrated to me by the salesman. Loved the whole experience and highly recommend this dealership.

nilsen84

Jun 23, 2011

I Went in to Hoffman Ford looking to get another vehicle because my lease was up in my last vehicle. Marco was very helpful in helping me find the right vehicle in the right price range for me. He was very patient, and not at all a "Pushy Salesman". I believe that everyone already has an idea in their head of what they want to buy, and having a nice, pleasant, and friendly salesman like Marco, only makes the visit a much more successful one. I am extremely pleased with my purchase, and the customer service, that I would refer anyone in the market for a new vehicle, to go see Marco first.

krautdog19

Jun 21, 2011

Marco and his manager made my visit very comfortable and interesting.They went out of their way to make my purchase possible.I am very satisfied and would recommend Hoffman to anyone interested in any one of the automobiles that they are affiliated with.

krisbake88

Jun 18, 2011

Went in there after having a problem with another dealer and Marco made sure I got into a car and not only that but a car that I wanted. Not what was convenient for them. Everyone in there is great. I would recommend this dealer over any other. 3 family members have purchased vehicles through Hoffman

casberry

Jun 18, 2011

The customer service is great at Hoffmans. They helped me and answered every question I had. The car is fantastic and I love it. It's my first car and I'm happy I'm decided to go with Hoffmans.

Distress

Jun 13, 2011

A tree limb came down on the hood of my VW while I was driving and damaged the valance, etc, in a bad storm. Drove in to Hoffman around 5:15 pm--service dept was closed. Salesmen were EXTREMELY nice and VERY VERY helpful to my situation--drove my car into the showroom for me and proceeded to remove the valance so I could get home. They were friendly, concerned,and genuinely nice guys. When I go somewhere and receive bad service, I never forget, and I usually don't go back if I can avoid it. But, when the service is over the top, as the salesmen at Hoffman Ford were, I don't forget that, either!! I would definitely recommend Hoffman Ford to others.

rmallen82

May 31, 2011

Forget the fluff, lets cut to the chase- at 4:30 pm on Friday, May 27, 2011, Memorial Day weekend, while driving from Fredericksburg, Virginia to Boston to pickup our daughter from Boston University, our 2004 Ford Explorer began dying on the I-84 East. We managed to reach your dealership (thank God for GPS) just seconds before the vehicle died! Brenda Ford, the service consultant, quickly and kindly responded to our unannounced arrival, servicemen Donnie and Kevin assessed the situation, gave us preliminary courses of action (best and worst case scenarios), made every effort to strive for the best-case scenario, and set out to do everything possible to get us back on our journey without delay. They said it, we felt it, and their actions confirmed their words. No promises, just customer-centric actions! Their diagnostic tests confirmed their assessment, the part was located (remember it was almost 5:00pm by now), Donnie and Kevin feverishly worked to get it installed, Brenda closed-out the paperwork, the cashier (I wish we had her name) closed the customer service loop in the same Hoffman great service fashion, and we were on our way! It doesnt get any better than that! Hoffman Ford came through for us better than we have ever seen, anywhere, under identical or similar circumstances! Their actions were AMAZING and made us extremely proud to be Ford automobile owners!!! We can see why Hoffman Ford is remolding and expanding. Their service team literally put themselves a distant second to our immediate and very urgent service assistance needs. With service staff like this at Hoffman Ford in East Hartford, Connecticut as an example- every Ford automobile owner can rest assured that quality and customer friendly Ford service is available, no matter where they are traveling, and will be among the best in the country!

David2325

May 13, 2011

Our experience was excellent. The slaesperson, manager and finance eomployees all were fantastic. My wife and I have purchases approximately 9 or 10 carsfrom theHoffman family of dealershi over the past twent some odd years. We will continue to bur cars from Hoffman.Quite honestly, you should eliminate the registartion process forthis survey. I almost quit. You would receive a greater response.

nessa0126

May 12, 2011

The employees at the dealersip worked their little magic to get me into a car that I wasn't willing to pay the extra money for to get the little bells and whistles I didn't need. I test drove a 2011 white Fusion and really felt that was the car for me. But it had extras I didn't need. I was willing to wait to get one that didn't have the extras. I got a call from Shawn McLaughlin on a Saturday morning and was driving it home by that Saturday afternoon. Marco was a great help in selling the car to me. He went out on my test drive with me and was so sure that that was the car for me. He was right. Given my budget I had a set amount i could afford to pay and they made it happen for me. I had a great experience at Hoffman Ford. :-)

rstacy37

May 4, 2011

Mike, was extremely friendly and knowledgable about the inventory. He was able to multitask handling multiple clients at the same time, all the while not making them feel as if they were waiting. I also noticed that he seemed to be the only one on the sales floor activitely working. I would highly recommend going to back for my next car purchase.

powersurge333

May 4, 2011

I was referred to them from a friend who said that I would be taken good care of by Billy the General Manager for Hoffman Ford. I spoke to Billy on the phone who from the very beginning said he would do whatever it took to make me happy and match or beat any deal out there. He lived up to his word.I live in Danbury and had to drive 1 hour to East Hartford to work with them. Keep in mind I have a Ford Dealer that is literally 30 seconds from where I live. The drive was well worth it. I would have driven 4 hours to see the Hoffman team. Billy had me work with Dean in sales who was patient, knowledgeable, and "non-salesy". He explained things in a very simple way, which was helpful for me because I'm not a huge "car guy". He didn't try to talk down to me or try to impress me with a bunch of auto jargon. He was just very natural and very pleasant. I was looking for a slightly used Ford Fusion...something between a 2008 and 2010. It came down to two cars for me to decide on. Being the first time I've ever bought a car from a dealer I took a long while to agonize over the decision. Keep in mind it was closing time on a Saturday. Everyone was patient and didn't rush me. I finally made a choice and was able to drive away with the car I was looking for. In the end Billy, Dean, and Joe (he explained and finalized the paperwork/registration/insurance etc) all went above and beyond to help me and went out of their way to make sure that I not only had the best car possible but also the lowest rate for my financing. The car was spotless, the price was amazing (I checked the price against 5 separate references online including Kelley Blue Book and Edmunds) their team were knowledgeable and made everything so easy especially for someone like me who over thinks every decision he makes. I can't tell you how happy I am with them. I totally intend to use them again and recommend them to anyone. If you live an hour or more away its worth the trip. They will take care of you. If you are someone who fears getting ripped off by car dealers or if you have no clue about buying a car and need true professional assistance then see the boys over at Hoffman. I'm trying not to over sell these guys for fear that my review will be discredited but if you had the experience that I did (which I'm sure you will) you would be writing the same thing too.

Giffordt

Apr 28, 2011

One of the best car buying experiences I've had. I ordered a 2011 Raptor and Shawn and Dean kept me informed throughout. I never even stepped foot inside the dealership until I took delivery. Delivery was smooth and painless because I had also worked out the numbers with Joe Sherrell prior to delivery. I highly recommend Hoffman Ford for your next purchase and dealing with Shawn, Dean and Joe will only add to the experience.

kerrypu

Apr 23, 2011

The dealership was VERY clean, VERY friendly costumer service. The moment I walked in, I was offered coffee! There is NO hassling or pushy salesmen here. I had the pleasure of working with a very knowledgeable and friendly salesman. He provided us with information and answered every question we had!

Owen D. Walker

Apr 19, 2011

The repair service I got at Hoffman Fords was excellent! Dawe provided prompt and accurate service to my car. She was very knowledgeable, and very pleasant to work with. I took my car in on a Friday, and they had it ready for me on Monday afternoon. I didn't expect such fast service, and I was very pleased with it and the work done on my car. From the quick response from Geico, to great service from Hoffman and Dawe, I couldn't ask for more. I will definitely recommend them to friends.

Fingernip

Apr 18, 2011

After researching vehicles online I settled on Hoffman Ford for my purchase. There were extensive rennovations taking place so there were no vehicles in the showroom but they did their best to be accomidating. I was introduced to an in training sales rep that was very down to earth and friendly. Other sales reps jumped in to help when needed and my purchase went very smooth considering it was a dealer locate.

michaelbarrett

Apr 4, 2011

Dealership was great, very friendly. Allowed room for negotiations for trade-ins and reworked some lease terms to be more accommodating. Received exact product requested. Overall a great experience. I don't have anything else to say but need to reach 250 characters.

msl21388

Apr 4, 2011

I went to Hoffman to look at potentially leasing a car. I just drove the Ford Escape, and ended up signing the lease that day. I received great service from Michael who answered every question I had and was reasonable in negotiating a final price. I was able to get good money for my truck as a trade in. I recommend going to Hoffman Ford when you are looking to buy or lease your next car.

djkozak

Apr 3, 2011

Exceptional Sales and Management Team - with tremendous patience and knowledge of Ford vehicles and the car industry in general. In all honesty, I would be willing to say that the individuals at Hoffman Ford were by and large the I've dealt with in all my years (30) of working with an auto sales team. Well done gentlemen!!

ronr17

Apr 1, 2011

From the initial inquiry right through the ultimate acquisition of my new vehicle the folks at Hoffman Ford were great. They provide me with the information I requested in a timely way, gave me pricing information that was, surprisingly, in line with my target and worked with me to obtain the vehicle of choice in the shortest time possible. That is not something I can say about the other dealerships I interacted with.I generally find buying a new car to be highly stressful, playing a game I'm not particularly fond of. With Hoffman, no games! Highly professional, thorough and no pressure. They put package a deal with confidence they are being fair, and it works!

TJPasay

Mar 20, 2011

Ray Wells provided customer service at a level that I have not seen in many years. He listened to what my needs were and matched them to what he and Hoffman Ford needed in order to create a 'win-win' situation for us all. Originally, an exact match for the car I wanted was not available ('09 Mustang GT Bullitt - color green). Fortunately, one matching my exact requirements became available shortly thereafter and he 'made it happen'. In addition, Ray followed up on and resolved a post-sale issue that I identified with the lack of a spare tire. Call me old school, but the fix-a-flat option doesn't sit right. Ray, in conjunction with with General Manager Billy Genereux, identified and implemented a solution that went well beyond my expectations. With my complete spare tire installation, I now have 'piece of mind' knowing that I will stay mobile in the event that I have a non-repairable blowout.

DWarner376

Feb 28, 2011

Usually buying a car can be stressful. From the time you try to find the right car for oneself to the financing. I went from the salesman to the financing and I have to say the only stress was on myself worrying about having to start a new car payment. The salesperson Mike Warner explained everything to me about the car when I picked it up. The finance person explained everything in detail to me so I could understand it. It was a wonderful experience.

redsox9

Feb 16, 2011

Great experience. Very friendly and knowledgable. They sold the car I liked as I was test driving it - but Mike worked very quickly to get the same exact car for me the next day. There was a scratch on the new one and they offered to paint it no problem. There was some confusion towards the end on what taxes and extra fees we would incur, but the gentleman that did our financing was very patient and helpful. Overall, great deal on the vehicle, great customer service - which is continuing after the purchase, and great financing options. And I love the car!

Jdiggs

Feb 9, 2011

The two gentlemen I dealt with were very patient and they answered all my questions. Boy, did I have a lot of questions. They made me feel comfortable and at know time did I feel rushed or pressured. What a great car buying experience. Keep up the good work.

snoopy500

Feb 8, 2011

I owned an suv that was 11 years old, broke down and had a recall from the maker. The Hoffman staff in every department understood my problem, my stress level, and my needs. They were more helpful, than I ever expected from a car dealership. Starting with Billy the general manager listening to my needs and coming up with a plan. Our sales person Mike Warner, with the patience more sales people need. He allowed me to take my time to find just the right car. When I did, it was fully covered in snow from last nights storm. Mike cleaned the car off himself and drove it up front just so I could stay inside, warm, and wait. He answered every question I had and never made me feel anything but at ease. Hoffman Auto was a smooth process right through the financing I needed, and my credit was not easy to work with.I left Hoffmans with a 2008 Nissan Pathfinder. I feel very secure with the purchase I made and by choosing Hoffmans Auto. I will with no doubt purchase my next vehicle for my kids from them, and tell all my friends and customers they are crazy to go anywhere but Hoffmans!

weazil

Jan 18, 2011

I first looked online for a Ford Focus or Fiesta. I was not impressed with the online experience so I went there without an appointment to see for myself. When I got there I was looking around and Michael Warner came up to me and said that if after I was finished looking and had any questions or needed help to come over to his work area. He gave me the space I needed to look around. That I liked very much. After looking at different cars I went up to him and thank him and asked about Ford Focus. He went that extra mile to take all the time needed to answer ALL my questions and also offered advice. He noticed I did a lot of investigating about the car I was interested in and mentioned it to me which I thought was nice. He pointed out the rebates being offered, looked at the car I was trading in and gave me a very respectable offer. And the final price was great. He asked the color car I wanted, what I wanted in it then said to give him a day to look at other dealerships in area to see if anyone had what I was looking for. That very evening he called me to say they found a 2011 Ford Focus SES with everything I requested including the Metalic Blue I wanted. After purchasing the car he personally came over to show me how to work lights, wipers, and the Sync. I called Michael a couple of times afterward to help me with the Sync and he gave me as much time as I needed to understand how to do it. I have never experienced a car dealership that was so helpful Also the General Manager Billy Genereux went out of his way to help come up with the best deal possible. I have never bought an American made car until now and if all keeps going the way I got this car, I will continue to buy Fords and also spread the word to my friends and co-workers.

Scully123

Jan 8, 2011

We found the car we wanted on the Internet. Called Hoffman and they took care of my needs. They worked with us on price and we feel got a square deal.Very impressed. Salesman Dean Kennett met our every need and was very informative on the different aspects of the car.

gater69

Jan 7, 2011

the people at this dealer are very professional and Curtice i would recommend this dealer to anyone. service is second to none. if you need any kind of work done to your ford and your close, go to Hoffman. even during construction this dealer is worth going to visit. signed happy customer

BryanHT

Jan 6, 2011

Needed a larger truck for an expanding family..Was there for about 25 minutes and had a great deal on my trade in and a great deal on a newer larger used truck...They were very helpful in working with me to find a vehicle I could afford and be satisfied with. I have yet to be this happy with a dealer transaction.Also I had a question on a small mechanical issue with the new/used truck I was buying..No questions asked..They said they would check it and fix it if it was a problem..I was pretty much floored leaving a dealer without any type of push back on questions or "problems" I had..I have also used them for service on my Wife's car..I was happy with how that turned out as well..Also I have many other friends that have been to Hoffman Ford for sales and service and have had nothing but positive things to say too..I know I will be back when my family needs a new vehicle or service...