Used Cars for Sale at Honda of Ocala in Ocala, FL

Jane

Nov 20, 2016

Staff was very friendly. The update program for my CRV was available along with a change in transmission fluid. Fast service.

maddox1478

Nov 20, 2016

Joe Cabrera always provides excellent service. He is always there when ever we need him. Thanks always for keeping our vehicle safe and reliable. Thank you

Doug1

Nov 20, 2016

Rob provided excellent service, very professional & explained everything in detail. Didn't feel pressured to immediately have recommend items serviced. great organization, well run. Made the two wait go by quickly.

Sonia

Nov 19, 2016

I was very pleased with my tech advisor, Douglas McKee. Not only was he pleasant to deal with -- but, I was really impressed that I received a follow-up telephone call the following day.

Linda

Nov 19, 2016

Everyone was friendly and accommodating. I've never been to a dealership as good as this. I love having my own service person!

HappyCustomer

Nov 19, 2016

Great Personality! Very Knowledgeable and helpful. Couldn't ask for a more professional person to help us maintain our Honda Accord. Highly Recommend. She knows her stuff!!!!

Patricia

Nov 17, 2016

Honda of Ocala always is a comfortable place to wait for my vehicle. It's a very pleasant atmosphere. Once you check in with your appointment, you have a chance to review your service for that day and ask any questions. As a woman, I appreciate the kindness and patience shown me.

Aldo

Nov 16, 2016

Not much pressure, accommodating, understanding, knowledgeable, friendly, and all in all a great experience. This is the second Honda we have bought from them and have had great service .

Aldo Mazzoni

Nov 16, 2016

All the employees were very helpful in the whole process. Not much pressure, accommodating, understanding, knowledgeable, friendly, and all in all a great experience and we were very pleased.

Wesley & Yesenia

Nov 16, 2016

Frank was extremely courteous and knowledgable. He never pressured us and and assisted us with making the best decision for our family. Frank, Ted and financing department were willing to work with us in financing and thankfully we were able to go home with a new van. I would definitely recommend!!

comander352

Nov 14, 2016

Melvin Durden is an amazing person to work with. I tracked him down from working with him while purchasing my last car and I am glad I did. He knew exactly what my husband and I wanted and delivered! I would highly recommend Melvin and Honda of Ocala to any friends or family in search for a vehicle!

Joseph

Nov 12, 2016

Excellent service. I have been coming here for the past 18 years and certainly will continue. Great personnel and attention to detail.

boppa

Nov 12, 2016

Quick, efficient, friendly, explained all work done and good pricing. Rob always does a good job in getting our work done in a timely manner and explaining what was done. Trust him.

Carol Anderson

Nov 12, 2016

Ammar was extremely knowledgeable and courteous, assisting us in our decision and purchase in every way possible. The dealership makes the customer feel welcome and valued, unlike another Honda dealership we had visited previously that day.

alrob527

Nov 12, 2016

After having a very bad experience at a competing Honda dealer just days earlier, my wife and I were committed to follow through with our goal to purchase a new Honda CRV. This dealership and our salesperson, Sam Ferron make that plan possible. It was obvious that Sam was deeply concerned in providing the highest level of customer satisfaction possible by being attentive to our specific needs and by being extreamely knowledgeable of the product. Something that we have not experienced previously, considering we purchased a new vehicle in 2012 and again in 2014 at competing car dealers..My wife, Roberta and I am very happy to recommend Honda of Ocala and in specific Sammy, our sales professional, to my friends and family when they need to buy another vehicle.Al and Roberta Tomao352-750-6102atomaoataol.compurchased a 2016 Honda CRV Oct 11, 2016

Joellen

Nov 11, 2016

All of the employees are kind and friendly plus showing a helpful attitude. The professional and sales and service personnel all perform amazingly well and they also show a helpful spirit. I bought a new car. Every employee treated me as if I were their "favorite" friend. This was the second/third really...car that I have purchased from Honda of Ocala.

jack27

Nov 11, 2016

went to the dealer, and as soon as I stepped inside, a sales person by the name of HARRY, approached and asked id he could help. I said that I was shopping around and I needed a price on a HR-V. He said that I should go to other dealers and obtain prices and the return, and he would beat their quote.!I again asked for a quote on the HR-V, and he refused. !!! I the left and drove to Leesburg Honda and dealt with them. Because of HARRYS rudeness, Honda of Ocala lost a sale. NOTE: I have leased from Honda since 1996, for a total of nine vehicles, so far. And 5 of those have been from Honda of Ocala. Of all the dealers, I got the best deal from the Honda dealer in Georgia!!!SO, take my word for it, I will not deal with Honda of Ocala, when they have rude sales people.!!!!!!!

Papaw49

Nov 11, 2016

Great and friendly service. Free breakfast. Would recommend Honda of Ocala to all my family and friends. The service advisor told me of other services i need to have in the future. Great place

Jessica

Nov 10, 2016

Very friendly atmosphere. The waiting room is the best that I have ever seen, they will feed you while you wait.

Thania

Nov 10, 2016

GREAT CUSTOMER SERVICE, SALESPERSONS AND REPAIRS I'M TREATED LIKE FAMILY AND MADE NEW FRIENDS. I GET EITHER BREAKFAST OR LUNCH WHILE I'M WAITING FOR A SERVICE AND THEY ALWAYS WASH MY CAR

Dealer5

Nov 10, 2016

Great customer service and buying experience I was given all the time I needed to make sure that I got I great deal. Made me feel better about it and teach me how to used everything in my new tech car

Marche

Nov 6, 2016

Had a great time and experience at Honda of ocala purchased a brand new Honda Pilot and I'm in love with it. Thank you Alex for all you help.

EBK

Nov 6, 2016

Not only did I get Breakfast, the shuttle took me to Barnes and noble to wait. I also appreciated that once everything was done, I wasn't told that i immediately needed any other services were immediately needed. Also, even though the initial cost was high, coupons helped bring down the cost.

Paula

Nov 5, 2016

People were nice and helpful, did not take all day. Elaine took good care of me, and the store was nice also

Joan

Nov 4, 2016

From start to finish it was just like being with a family that really cares and wants you to be there.

Franchesca

Nov 4, 2016

Very knowledgeable sales person and fast service made car buying easy thank you Honda of ocala for your service. If you are looking for great service go see Alex

Allan

Nov 3, 2016

liked the test drive experience and the way the salesmen searched to find a vehicle that we would be happy with. Liked that sales did what they had to do to make me happy with the deal.

Travel buff2000

Nov 3, 2016

Many thanks to Kristen Lewter for helping us when our motor had a problem during a trip. We were nearby and she was able to fit us in for repairs that day. Very courteous and caring treatment during a stressful time. We were also able to rent a car same day which allowed us to come back later to pick up our Honda all repaired under warranty. I would not hesitate to use this dealership again when in the area.

Honda Happy

Nov 3, 2016

This was our first Honda purchase and we are very pleased with the experience. Our sales representative,Frank Gaglione was very knowledgeable and was very helpful in making our decision to purchase our Honda Civic. Everyone that we dealt with from sales all the way to financing was very professional and accommodating. We would definitely refer anyone to Frank and this dealership!

Donald

Nov 2, 2016

I felt I could trust the dealership and the sales man that was helping my wife and I buy a new car

David

Nov 1, 2016

Very professional; kept me extremely well informed; turn around time was great; very friendly and helpful in all regards. Very pleased with overall experience.

PuertoRicanAngel007

Oct 31, 2016

Kristen Lewter gives excellent customer service! She is attentive to my concerns and always smiles and is friendly! She needs to be employee of the year or something, i'm a very happy and loyal customer to Honda of Ocala! -Pedro "Angel" Ortiz-

Grace

Oct 29, 2016

Always get a good job done and are treated politely. Never have had a problem with the service dept at Honda. We always buy Honda Products

Jesse

Oct 29, 2016

The salesman attention to detail and service was helpful in my decision to purchase the new CR-V this time over the Accord I was driving.

Deborah

Oct 29, 2016

Friendly, courteous staff and fast service. I am also impressed with the on-site cafe and large screen TV and the other readily available facilities

Linda1221

Oct 29, 2016

From Sales person, to manager to business manager, everyone was knowledgeable, courteous and professional. It was a pleasure to do business with them and will so again some day.

Richard

Oct 27, 2016

The expertise and demeanor of our Service consultant, Joe Cabrera is always welcom. He's never steered us wrong. Also the sales staff is great. We always "window shop" and are planning on possibly upgrading in the coming year. Your salesman Corey Britton rolled out a new Civic for us to test drive and was great in answering all our questions.

Dorothy Jenkins

Oct 27, 2016

All employees are so friendly, quick and quality service. Doug McKee is always so polite and helpful with our service needs. Oh, and the complimentary breakfast was also very appreciated and tasty.

John W

Oct 27, 2016

I have been taking my two Odysseys since 08 for the first one and 11 for the second. On the RARE occasion I have had a problem, the Honda Team ALWAYS bent over backwards to correct the problem. It is hard for me to express the total confidence I have in the Service department. Chris is an outstanding Service Representative.

Saleh

Oct 26, 2016

Great service, price and free breakfast. Joe at service did a great job as always . Bought two great vehicle from Honda Ocala.

Yerling

Oct 26, 2016

They worked very fast and they were very knowledgeable. They knew what I was coming in for and was prepared.

Debra

Oct 25, 2016

What was not to like? Food, Monday manicure, great service agent, wonderful service, educated on repairs needed, no pressure, friendly.

emgemm05

Oct 25, 2016

I have had the help from Lance in the service department with my CR-V and both experiences were great, I was in and out and informed with everything that I needed to know. Quick and efficient is the way I like to do things and that's exactly what it was, thank you for the help!

Stan

Oct 22, 2016

attitude, attention to detail, quality of work took a personal interest in my situation handled every thing in timely manner

Dennis

Oct 21, 2016

2nd salesman we had ( Melvin ) was excellent. However the first salesman we had ( same vehicle we purchased through Melvin) gave us a price $7,000.00 higher then what vehicle was listed for on line. When I told him this , he told me I was confused. At that point I was done with him, and we walked out.. Melvin also gave us $2,000.00 more for our trade.total of $9,000.00 less then salesman #1.

Shelby

Oct 21, 2016

quality service, performed quickly, as scheduled for a reasonable cost. services consistently provided cheaper than I am able to buy the parts alone!

Carla

Oct 19, 2016

OUR SALESPERSON, COREY... not pushy but highly knowledgeable. I don't like pushy salespeople and Corey definitely was NOT! Thank goodness or I would have walked out the door!

greatpeter

Oct 19, 2016

My vehicle had some repair issues which I thought were related to the powertrain warranty. Chris took the time and patience to explain the terms and conditions of the warranty. He was very understanding to my queries and concerns. Further, he was courteous and very professional.

Michelle

Oct 18, 2016

This was my first visit since moving to Florida from Chicago. I truly did not think the Ocala experience would be as great as our Lisle, IL experience. I was wrong....I was pleasantly surprised. Your facility was amazing and I didn't want to leave as I was drawn in to the Hunger Games movie. Who would think going for an oil change was almost better than a glass of wine with friends!Kristen, service coordinator was awesome!

bmrcopeland

Oct 18, 2016

Everyone was very courteous. Especially lance our service guy. the lunch, the movie, the coffee made us (my husband and I feel so very welcomed). We were made to feel at home.

Tbird

Oct 17, 2016

Ammar Jaber was our salesman he covered every detail professionally. He was very thorough we are very happy with our vehicle and the way we have been treated after the sale.

Robert

Oct 15, 2016

customary good service; have dealt with this dealership forover ten years; over 300,000 miles on two Hondas, service mechanics are excellent.i

Louis C

Oct 15, 2016

Honda of Ocala Fl., has provided excellent service for many years. We love Rob! He's gone out of his way to understand our needs and has provided the highest professional service available. He's honest beyond words...it's nice to know there is someone you can trust.

Anne M.

Oct 14, 2016

I was treated with respect by Mike Lehman. It was my 3rd car that he has walked me through and I appreciate the time and effort he showed. .

Elaine

Oct 13, 2016

The service staff, in particular Lance, was caring and efficient.While waiting, lunch is served, a movie is on, even popcorn; a pleasant atmosphere.

Paula

Oct 13, 2016

Mike L. was a wonderful salesperson!! It is refreshing to see a salesperson that truly cares about the person and not to have dollar signs in their eyes.

James

Oct 12, 2016

Friendly staff and pleasant atmosphere. Everyone goes out of their way to make you feel at home, always offering assistance

Jack

Oct 12, 2016

Service advisor, Doug M., resolved my van's electrical problem. He was friendly, helpful, knowledgeable and thorough. He kept me informed and made sure that I was thoroughly satisfied.

thomasfletchersr

Oct 12, 2016

Very fast. Everyone was extremely helpful. Lance was excellent in helping getting our car in and out. Would recommend Honda of Ocala with my friends.

Richard

Oct 11, 2016

Elaine was courteous and professional. Facility is very clean and modern. Appointment took about as long as I Was told it would

Ekim4872

Oct 8, 2016

Mike Lehman outstanding! Provided knowledgeable and professional support throughout buying process. Very satisfied customer and would highly recommend this dealership. Service experience with previous vehicles also excellent

Monica

Oct 6, 2016

Always friendly and complete. I always take my car there and their pricing is fair. Rob Young in service department always calls to follow up as well!

Georgianna

Oct 5, 2016

I am always treated with respect. Joe Cabrera is extremely helpful and always keeps me informed via email or phone. There are never any surprises.

Brinda

Oct 4, 2016

Rob Young, service adviser, is very professional and always willing to go above and beyond to ensure I understand all that needs to be done on my vehicle and that I am satisfied with the repairs or maintenance.

Clarel

Oct 3, 2016

The service by Kristen was excellent, she took care of me and got everything done in a timely manner, would definitely recommend her.

Andre

Oct 3, 2016

great customer service and great advisers to help you with everything needed to complete your visit and also a follow up to make sure everything is still in order.

CATHERINE L KOLKEMA

Oct 3, 2016

very helpful sales repet. Can't say enough good things about this person. Orderly, efficient, helpful, personable, right on the ball. Can't understand why more of their employees don't have this integerity.

Don

Oct 2, 2016

EVERYTHING. FROM THE WI-FI TO THE SNACK LUNCHES. THE SERVICE CONTACTS, THE NOTIFICATION WHEN DONE. THE WORK. IN MY 67 YEARS THIS IS THE BEST SERVICE I HAVE EVER SEEN..EVEN HAD THE CRV WASHED.

Patricia

Oct 2, 2016

Everyone I dealt with were so friendly and knowledgeable.Corey Britton was a very kind and patient salesman, I would definitely recommend people to go see him. Mike the manager was very caring that everything was being handled correctly and wanted to know if I had any questions but Corey had handled everything perfectly.Ramy the financial man, was great at explaining all the paperwork to me and he took his time as this is were it all is very important before signing. Overall they made it a great experience.

Annmarie Hutter

Oct 2, 2016

The service was excellent from the moment I met Kristen Lewter. I had a problem with a slow ride tire I didn't know anything about this tire just bought this Honda somewhere else and was told it wasn't covered under warranty I was upset she took her time and explain everything about it she called the warranty company herself and explained the problem since it had a huge bubble in it and I just bought the van 2 days ago. Kristin got the tire replaced for free. She also explain about wheel alightments on these tires and how it is free to bring the van in anytime. She is so professional and caring and told me to call anytime. I just got this 2007 Honda Odyssey and I will go to Honda of Ocala for all my services

DON LAVOIE

Oct 2, 2016

From the moment I pulled into the Service area to the finished repair, by far the best service dept I have ever experienced, free car wash when done, free lunch, wi-fi or a large screen movie if one prefers. This Honda dealer is "Second to none!"

BeBe

Oct 1, 2016

Honda of Ocala always has great service! Everyone is so friendly and helpful. The waiting area is nice and comfortable. Thank you, Doug McKee for your prompt and great service!

Esther

Sep 30, 2016

Joseph Overmyer was very accommodating and very attentive to the details of what I was looking for. He stayed with us throughout the process, even though it was late, and never complained! His interaction with us was pleasant and we discovered we had a mutual friend in Michigan!Ramy Tarawneh was awesome!! He didn't waste any time and was able to obtain a much better interest rate for me then what I was initially quoted! Great Guy!!I would definitely do business with Honda of Ocala again!!

JudyHummingbird

Sep 30, 2016

My service rep, Rob Young, was an absolute delight! He went through his computer and found out what I needed done, and I also asked for a couple other items. The work was completed in far less time than I expected!

Esther Miller

Sep 30, 2016

Joseph Overmyer was very accommodating and very attentive to the details of what I was looking for. He stayed with us throughout the process, even though it was late, and never complained! His interaction with us was pleasant and we discovered we had a mutual friend in Michigan!Ramy Tarawneh was awesome!! He didn't waste any time and was able to obtain a much better interest rate for me then what I was initially quoted! Great Guy!!

Leon

Sep 29, 2016

very courteous and helpful.we had a second day call back to make sure we were satisfied by our service manager that took care of us while we were there.

Phyllis

Sep 29, 2016

COURTEOUS, FAST, EXPLAINS WHAT HAS TO BE DONE TO YOUR CAR. REPAIRS OR MAINTENANCE IS DONE QUICKLY AND CORRECT. THEY LISTEN TO WHAT YOU WANT DONE.

Mohsin Ahmed

Sep 29, 2016

It was a great experience as the girl Kristen did a fabulous job at getting all my concerns answered. Highly recommend Honda of ocala!

Terri

Sep 29, 2016

I had made an appointment in advance, and when I arrived, my service advisor, Rob Young, was extremely courteous and efficient. He asked me if I would like to take advantage of the complimentary manicure and/or breakfast, and gave me tickets for both. When the manicure was done, I had breakfast and by the time I finished that, my car was washed, serviced and ready to go. AWESOME :)

Jane123

Sep 29, 2016

Our Advisor, Chris Hansen, clearly explained the car's service requirements & was very attentive to our needs as well. In fact, when work was nearly done, he announced that the air bag recall was nearly complete as well! We had expected to return the next day for this, so were very thankful all could be done in one visit. My disabled husband couldn't be happier that he could immediately ride in front seat again! While this was by no means an inexpensive visit, Chris did find a few coupons in my account; every bit helps! All told, we want Chris's superiors to know that we are extremely pleased with this visit.

Elaine

Sep 28, 2016

By taking care of my car services immediately. Chris Hansen being very professinal and polite and cares about my car.

James

Sep 28, 2016

Very courteous service reps as well as all other employees I encountered. Enjoyed the complimentary lunch and information I received on the different model vehicles.

Old Lady

Sep 28, 2016

Whenever I need service of any kind on our CRV, I call Kristen in the service department. She arranges appointments quickly. I can ask for advice on tires or request assistance in figuring out all of the technology in the new cars. For my latest oil change, I was in and out quickly. Kristen is friendly and knowledgable.

D.Harp

Sep 28, 2016

Was seen quickly and always get a call from service attendant if more work may be needed for my approval. Always given the service attendant's direct contact phone number in case I need to call. Excellent follow up with shuttle service to and from my employer.

Yvette

Sep 26, 2016

My sales representative, Michael Lehman, was extremely attentive to my needs including letting me take time deciding which interior color I wanted. He didn't pressure me or try to persuade me into a vehicle I did not desire. He explained all the new technology of the Pilot, and volunteered to assist me should I need a refresher course. Of course, I would chose Honda for my next purchase.

Robert

Sep 25, 2016

Honda of Ocala Staff makes you feel welcome. Doug in service makes sure the work is completed both professionally and timely. His attitude and attention to detail has brought me back for both service and when I am ready to buy a new car. His service is as much a sales tool as your salesmen.

Michael

Sep 24, 2016

Mr. Michael Lehman was OUTSTANDING, plus all of the other sales and finance employees were excellent and efficient. The Honda of Ocala facility is totally Customer oriented.

Former Snowbird

Sep 24, 2016

Mr. Michael Lehman was OUTSTANDING, plus all of the other sales and finance employees were excellent and efficient. The Honda of Ocala facility is totally Customer oriented!

Linda

Sep 23, 2016

The people are always so awesome. They did an excellent job on my Auto Butler for my car. My car is so shiny and clean.

James

Sep 23, 2016

They were very professional and very fast it doing there work. Chris also answered all my questions that I needed.

Mary

Sep 23, 2016

Harry was very nice and answered all our questions. Spent a great deal of time with us.Business manager was professional and efficient.

Mark513

Sep 22, 2016

I always work with Service Advisor Doug McKee who is better than other Advisors I have used in 24 years of owning 6 Hondas in 3 states. He always helps me get the best available quality and value for my service experience.

Sharon

Sep 21, 2016

Our sales rep showed differences between leasing & buying, and got us the best trade by the comparison to help our situation.

Dan Gilligan

Sep 20, 2016

We purchased out used Honda CRV from Christian Calle. He was awesome to work with. We got a great deal and the service we have received in the last year has been excellent! Honda of Ocala is a First Rate Dealer! Very professional.

Cannelle

Sep 20, 2016

We came late and Christian Calle went out of his way to help us. He was very knowledgeable and helpful. He was also very nice and couldn't have been more courteous even though it was late on Saturday night! I will highly recommended his sales and service to my friends! Mr. Tarawneh was a pleasure to deal with as well.

Solomonson

Sep 17, 2016

We went into the dealership for service on our 2015 Honda CRV. weve never been really happy with the car and when we told the greeter, she hooked us up with Ted Shupe and we wound up with a 2016 Honda CRV which we love. Everyone, especially Ted, treated us very well and the only thing we wish is that our monthly payment could have been lower. Guess we couldnt have everything.

cajun rose

Sep 15, 2016

I was assigned Chris in Service two years ago. Chris listens to me and answers my questions. I ask for him on all my service issues. Thanks Chris

Frank

Sep 14, 2016

Friendly attitude of the service staff; quick turn around time for an oil change, able to book the service appointment with a telephone call

Gerry

Sep 14, 2016

courteous and knowledgeable people. was in and out in no time with excellent job done. great job to all concerned

gramps

Sep 14, 2016

appointment process simple. service people courteous and knowledgeable. free lunch voucher was a pleasant surprise right at lunch time. respectful employees and clean showroom and service area

Christie

Sep 13, 2016

My husband and I were able to find a car at a fair price, along with great customer service. We have been to many dealerships and left because of the bad or pushy customer service. Larry and Ramy were both wonderful and very fair! They truly made our experience better and are the reason that we would come back!

Gina

Sep 13, 2016

Everyone I dealt with was so nice and helpful. The waiting room is really nice and clean as well, with the cafe and all.

Anne1865hon

Sep 13, 2016

The service advisors were friendly, and listened to me and my concerns. The work was done quickly and within the time frame promised. I'm new to Ocala, and definitely likely to return to Honda of Ocala for future service.

William

Sep 11, 2016

Our salesman was very informative, never pushy, didn't seem overly eager to just "make a sale."He was genuine, with a good sense of humor, and was able to remove all obstacles from our purchase decision.

Pamela Moore

Sep 11, 2016

Our Sales Rep Joe Overmyer and the General Sales Manager Ricky Carpenter were great - They went out of their way to earn our business, which they did! Very happy with our Honda.

Jesus

Sep 10, 2016

Doug was very helpful and polite plus help me get a very good price on the oil change. Also having free breakfast was awesome and getting the car washed, for little money! Will definitely return when my oil change is due again and plan to buy a car, too, in 2017.

HondaMan

Sep 9, 2016

Frank Gaglione has Great people skills, with a relaxed atmosphere we experience while he worked with us on the right Honda CR-V,,,,,,While driving Honda Motorcycles most of my life, an this will beOur third Crv, we Love,,, "Honda"also helping to close deal, Ovi Chisu, an Special Thanks to Waseem Tarawneh,,,,Again Honda of Ocala, should thank Frank Gaglione for his Sales Experience, an being a people personThanks AgainJimmy & Delia ChestnutWe will surely pass this experience on Here at Stone Creek

Karen

Sep 8, 2016

Jeremy was so very informative and professional. His presentation of the CRV was impressive and convincing to the point that we were onboard. We felt that we were making the right choice.

Jim

Sep 6, 2016

Everything about my service visit is great. Kristen Lewter is an excellent service rep.! Knowledgeable, caring and very pleasant personality.

Evelyn

Sep 6, 2016

Kristin Lewter was excellent. She helped us with the services that we needed. Insurance was involved in some of the services, and the insurance company had some conflicting reports of what should be covered. She took care of everything for us.

Stillsam

Sep 6, 2016

Service is always friendly and quik, sales staff never to pushy,I always use the coupons they send me (e-mail ) and other. I know I can trust the poeple working there to take care of my car and treat me well too.

Andrew

Sep 5, 2016

Service department always works well with you. Kristin Lewter was excellent working with us and our insurance company even when the insurance company had a mixup in communications with us and the dealership. She handled everything.

Thomas

Sep 4, 2016

Chris the sales associate set the professional tone and kept me updated on the progress of my car being serviced. He was excellant!

Otis

Sep 3, 2016

Very caring. Highly recommended. They make you feel like family. This make 3 vans that we have bought from Ocala Honda

Brittnienp

Sep 3, 2016

I have had the pleasure of working with Mike Lehman for numerous years. He is more of a friend than a salesman. He listens to your needs and works to find you exactly shat you want at a fair price. He continues to helpYou with anything you need or with any questions you have long after the sale is done. I have referred many friends and family to him and they have also received the amazing service from Mike. Don't buy a car from anyone else!!!!!!

Ellie

Sep 3, 2016

Michael Lehman, is one of the Best! I have known him professionally for many years and he treats his customers as he would treat his own family! He goes up and beyond to take care of his customers and leaving with a smile! I have the upmost respect for him..

bushnell

Sep 3, 2016

Chris Rodman made my whole leasing experience thru Honda of Ocala a breeze, and an actual pleasant experience. At the beginning I had no intention of leasing a new Honda CRV, but Chris made it happen, and I am so grateful he did; I love my new vehicle

BobandPeggy34488

Sep 2, 2016

We were in a Hyundai lease and wanted out. Stopped to see Honda CRV and see if there was anyway they could help us dump the lease car and buy new. Sam the salesman was awesome, we didn't have our leased car with us, nor did I know my account number, or payoff on the lease. Sam didn't give up even when we were upside down on the lease and we didn't want to cough up all that money to dump lease. Sam figured it out. He made our day! The dealership also has a real nice cafe and great coffee,hot chocolate. It was a good feeling when I spoke to some customers having service done. They all said the same... happy they bought a Honda from Honda of Ocala!

Bill7985

Sep 1, 2016

Excellent service from professional service rep. Tire price was competitive. Mechanic discovered problem in a timely manner. Repair covered by warranty. No pressure to purchase extras

Rebecca Kunselman

Aug 31, 2016

My husband and I are very pleased with our purchase. Our salesman truly goes above and beyond when it comes to customer service. We have purchased multiple vehicles from Melvin, and every experience has been a great one. I called Melvin on his day off with information on a vehicle I found online. Instead of waiting until the next day to look into the vehicle I was interested in, he called me right back that evening. The vehicle was at a partner dealership, and the next day he drove over an hour to personally pick that vehicle up for me. We made the purchase, it was so quick and simple. Melvin stayed and explained each feature of the vehicle to me. I will absolutely purchase from him again, and recommend him to anyone I hear is looking for a vehicle. Thank you Melvin!

honda2016

Aug 31, 2016

Today I was working out a deal on a 2016 Honda Accord and it was coming together really well. I was waiting for my wife to get off work so we could come in and close the deal. We test drove the car last night right before closing. I texted and talked to the salesman all day long about the final numbers of the deal. The sales manager had ok'd the deal and I let the salesman know that I wanted the car. The salesman then texted me later in the day and asked if I was still interested as someone else was looking the car. I let him know my wife and I were 5 minutes away from the dealership and he said "ok". As my wife and I were walking up to the door, I got a text that said "Sorry the car was just sold". I thought it was a joke but it was for real. I guess Honda of Ocala doesn't care about their customers, it's all about making the maximum amount of money. Later, the salesman texted me and said they made more money on the deal from the customer that bought the car. I have this all in text on my phone, this is for real. Still in shock! But oh well, money talks. I'll definitely think twice about this dealership next time.

KamiCaccamise

Aug 31, 2016

Great service, and very fast. Every time I come in to get my car serviced they do everything perfectly. I recommend purchasing a car at Honda of Ocala.

Sharyn

Aug 30, 2016

Always courteous and helpful and take the time to keep you up to speed during service, etc. Great service hours.

Lana

Aug 30, 2016

The attention and the information and all the hospitality that I got was really great....I will let my friends and family knows what a beautiful experience I had...

Austin Griffin

Aug 29, 2016

Buying experience could not have been betterMelvin and team treated us extremely well and the follow up by management was first rateFirst and only service experience so far on parLooking forward to a long term relationship

Carol Flint

Aug 29, 2016

Melvin takes all the time the customer needs..very customer oriented. Got a great deal on my PILOT..great car. Drives like a dream. I will definitely buy my next vehicle there.

Michelle

Aug 29, 2016

Rob Young, my service adviser was knowledgeable, courteous, and prompt. He made sure I was informed of status and clearly covered the details of the bill.The waiting room was comfortable and provided entertainment and the cafe. The cafe was a terrific feature preventing me from walking to nearby restaurant.

DLS4Mams

Aug 29, 2016

Rob Young, my service adviser was knowledgeable, courteous, and prompt. He made sure I was informed of status and clearly covered the details of the bill.The waiting room was comfortable and provided entertainment and the cafe. The cafe was a terrific feature preventing me from walking to nearby restaurant.

Elaine

Aug 28, 2016

I had the greatest salesman named Christian. He was very helpful and so patient with me. I felt he was a great asset to the dealership.

Nancy

Aug 28, 2016

As long as this firm has Scott W. we wil always use and purchase new vehicles from them. Everything else about this dealership is top notch and we rate the company very high!

Ladeidra

Aug 28, 2016

Doug is a great service advisor. He provides wonderful service for myself and my immediate family. I would recommend this place to others.

cnew

Aug 28, 2016

Everyone showed professionalism and treated us like gold. Everyone made you feel right at home and they listened to you no matter what subject you are talking about

DeeDeeRoberts

Aug 28, 2016

I would recommend this place to anyone. I have been a valuable customer since 2009 and I love the great customer service skills they provide to everyone.

David

Aug 27, 2016

Sales man Mr. Rodriguez was very helpful and wasn't a pushy sales rep. He research was would be best for my family and got it done. Bought a 2014 Honda Accord

Roslyn

Aug 27, 2016

Associate was very pleasant and helpful i just walked in without a aappointment the place was really busy but he still managed to take care if me and I didn't have to wait that long

jonathan dean

Aug 27, 2016

salesman J. Wachtler was very understanding of our vehicle needs and did not waste my time trying to sell me a vehicle that i could not afford. He found me a safe and reliable car that I liked and he and the general manager were very flexible on negotiating on the price and I drove home happy.

HondaMan

Aug 27, 2016

Free breakfast while waiting. Mike Lehman is always available to assist me in whatever my needs are and the service department has always been on top of things. This go around Joe Cabrera was my service advisor and he was superlative.

ICU2QT

Aug 26, 2016

We liked that our rep was friendly, knowledgeable, and gave us the best help he possibly could. He gave us his all and kept us informed throughout the whole process. I feel as though they kept our interests in mind accommodating our needs as much as possible. This is the second time I have purchased a car here and I would definitely do so again, as well as send all my friends there as well. We highly recommend Sam Ferron as a sales consultant and Ramy Tarawneh as a sales manager. They were both very helpful and had great personalities. 5 stars to them both!

David

Aug 25, 2016

I liked that they were fast and efficient. When I asked them a question they gave me their honest answer

Eleanor

Aug 25, 2016

Harry Vasquez was extremely knowledgeable and kin. I was glad to meet him, and happy I purchased my car from him.

Donna

Aug 25, 2016

Everything they are all so nice from sales to service and beyond. You couldn't ask for a better team. Thank you

Lisa64

Aug 25, 2016

It was an overall great experience, everything was handled quickly, no sitting around for hours waiting on the back and forth with the managers routine as experienced at other dealers. Happy with my whole transition into my new vechicle!! Thanks again to Harry Vazquez!!

Daren Harris

Aug 25, 2016

We have bought six Hondas from Honda of Ocala and will be back ! Ted Shue was great to deal with ! He is very friendly and very good salesman !!!

Charles

Aug 25, 2016

Doug always goes beyond the typical serviceman. Extremely helpful. On my recent visit (I have been having my 2004 Honda serviced since 2004) my repair to my outside mirror was done in less than an hour. Good work guys.

Marilyn

Aug 24, 2016

We were treated with respect and kindness, listened to and you worked with us to be able to get the car we wanted at a great price

Mrs. Kennedy

Aug 24, 2016

I know I am not an easy customer yet Chris and John were always patient and friendly with me and did everything they could to get the exact car I wanted which was a difficult task considering how late in the season I was buying this model. Yet, there were successful. This is why I have always bought cars at Honda of Ocala.

Happy Customer

Aug 24, 2016

I was recently notified of a recall repair needed on my Honda Accord. The experience was nothing but great from all aspects. Employees are top notch in the industry. Courteous, friendly and prompt. They dropped us off and picked us up at Red Lobster while repairs were being done which only took about an hour. I find this business to not only talk the talk but they walk the walk when it comes to customer service. Keep up the good work,

Neil

Aug 23, 2016

First of all I want to say that dealing with Cory Britton on the purchase of our car was great. The service we received from Joe in the service department was also wonderful. We really like the idea of dealing with just one service advisor when we need to come in for service.

Fernando

Aug 23, 2016

My appointment with the service department was very quick, professional and personable. I was shuttled to work and picked up by a very friendly and professional driver. It was a great start to my Monday morning.

Arlene

Aug 21, 2016

The quick attendance to check in, the accurate expected wait time, the complimentary breakfast, the comfort of the waiting area, the cordial pleasentness of the sales rep's/customer service, and the free coffee.

Eleanor

Aug 21, 2016

Harry Vasquez was the selling agent. He was excellent. Caring and knowledgeable. No pressure to buy anything except exactly what I went there for. I would recommend him to friends and family!

Scott

Aug 21, 2016

It was simple and easy, but lacked enough service writers to make sure customers were not standing around waiting too long

AceofAces1969

Aug 21, 2016

I loved the quick attendance to check in, the accurate expected wait time, the complimentary breakfast, the comfort of the waiting area, the cordial pleasentness of the sales rep's/customer service, and the free coffee.Chris was the gentleman that attended me and he was polite and informative.

Marie

Aug 20, 2016

Great service. I was taking care right away and the wait was even shorter than expected and told it would be.

Susan

Aug 19, 2016

Friendly and knowledgeable tech Kristen Lewter. Her knowledge and professionalism was refreshing. I will definitely pass the word regarding her service as tech.

Gerald Kole

Aug 18, 2016

Kristen my service advisor showed a genuine interest in my needs and provided excellent service. The vehicle was delivered on time and completed as promised.

Thomas

Aug 16, 2016

Prompt, courteous, great service. Took vehicle in late afternoon on Friday requiring part to be ordered. Vehicle was done on Saturday early afternoon

Luis

Aug 16, 2016

My service request was processed quickly and the service personnel were courteous and friendly. Service was completed timely and the vehicle returned clean and shiny.

Stephen

Aug 16, 2016

We brought our 2016 CR-V in for initial oil change. Our Service Advisor, Lance,was helpful and thorough in setting up and completing the process. The service was finished quickly.

Daniel

Aug 16, 2016

I needed to be towed in. I was treated well, worked in the same day, and out the door in less than two hours.

Disappointed Customer

Aug 16, 2016

A recall was issued to replace the airbags in my 2010 CR-V. I called the service department at Honda of Ocala to make an appointment to have this done. I was told that this would require a special appointment that could only be set up by the Service Manager. I gave them my name, telephone number and email address and was told I would receive a call shortly. A week went by and I didn't receive a call back or an email. I called the service department again but all of my calls went into voicemail. I must have been very lucky to speak with a live person the first time. Since telephone calls to Honda of Ocala proved to be useless, I decided to try their website. I had a lengthy conversation with the online rep. I explained what had happened and again gave my telephone number. Again, I was told I would receive a call shortly. After waiting more than 24 hours with no telephone call, I reluctantly tried their website again. I got a different person this time and went through the entire story. Their solution was to provide me with the telephone number of the service department. I again explained that this was not going to solve my problem and I asked for the name and direct telephone number of the Service Manager. Instead, I was given a link to a list of employees at Honda of Ocala. I clicked on the link and was able to find the name of the Service Manager but not a direct line, only that of the service department. I once again asked for the direct line to the Service manager and was told that they didn't have that number. To paraphrase a line from the movie Jurassic Park "You do have service in your service department, don't you?". I love my Honda but not this dealership. I will strongly consider buying something other than a Honda next time..

Paul

Aug 16, 2016

Rob Young took care of our service needs as requested, no pressure to do more. Made sure that what needed to be checked was checked and reported results quickly. Told us it would take about 1.5 hours for the serice call, but had us out in less than an hour.Arranged for Corey to come from the sales area to get my phone paired with the car. He did so quickly and explained several features that make use easier.

Alice

Aug 15, 2016

We had cash. Very friendly and was pretty fast. I called in advance making sure they would work with us as I had a draft from my credit union.

Saron C

Aug 14, 2016

We liked the attention we received from Emilio, no matter how early or how late we came to your dealership. He always treated us like we were the only customers on the lot. Ramy in finance worked hard to keep us within our budget...Great job guys! We will see you next time we need a vehicle!!

Mike Gattozzi

Aug 13, 2016

Very low key, very quiet. I was never pressured. Some dealerships I was pestered constantly while waiting.Chris asked a few questions and I explained the issues as described by my wife. Chris and I determined what should be done. That was it and I went to the waiting area and read and had coffee. Most pleasant.

Jeannette

Aug 12, 2016

My service advisor Elaine has very attentive, she greeted me when I arrived explained what was ging to be done with the vehicle she followed up with me while I was waiting and the following day to see how everything was ....offered additional help if I needed anything great experince !!!

Martin

Aug 12, 2016

The positive and friendly of the staff we had contact with. Special to our service advisor, Rob Young. This was our 2nd service app't and I did not thoroughly understand how my various service contract worked. He explained each of them in simple language. He also gave me a card and advised me to call him if I had questions or problems with any of them. The cashier was also very personable and pleasure to deal with. Sorry didn't get her name, about 5PM, 12/16.

Peter

Aug 12, 2016

Sign in was speedy, services explained, Kristen Lewter kept me informed on progress and was a pleasure to for her to take care of my Honda!

Anthony

Aug 12, 2016

Prompt accurate service. Courteous service advisers. Had a problem with battery. Diagnosed and replaced under warranty.Checked entire vehicle and foind no other issues.

Jenny

Aug 12, 2016

I want to thank Ricky De Jesus and everyone in Honda of Ocala.You guys worked as a team and made us feel very comfortable since we stepped foot on the dealer. Your manager and Corey were great and very attentive to our needs. Julio, I know he went out of his way to get me a great deal and I'm very thankful. He made sure we left with a big smile and we did. Ricky well, you made this dream come true. I'm very thankful for all your effort in finding and getting me the car I wanted. Without you this wouldn't have happen. Again, thank you for everything! My family and I are very happy. I would definitely recommend you and Honda of Ocala to anyone. It was worth the long drive. ??

James

Aug 12, 2016

we were apprehensive about trying to buy a car due to past horror stories. But Mark Lehman was so empathetic and real, he and Rommi both tried to so hard to work with us. They didn't give up, we knew their goals but we felt like they actually cared that we get a car that would suit our needs, even the financial gentleman, (don't remember his name) helped us with gap insurance that we felt comfortable that we were well taken care of. We have never had an experience like this. YOur service department is awesome, Chris has been terrific.If we could give more than a 10 we would without a doubt. WE will never buy another car unless it is with Honda of Ocala. We have told our friends and neighbors about the excellant treatment. I know it seems a bit effusive but that is the way we feel. Thank you so much.

Fatboy79

Aug 12, 2016

Man i tell you in the market gor a new or preowened vehicle honda of ocala is the place to go. I recently purchased a preowned truck from them and man do I love it. Larry Lopez is the best salesman i have ever had the pleasure of meeting and dealing with he was very informative and professional. Since my purchase i have recommended two others to him who also purchased a vehicle after meeting Larry.

Bill McK.

Aug 11, 2016

Very friendly and professional service by Chris Hansen in the service dept.Thoroughly explained service needed and associated costs on vehicle prior to start of service.

Laisha00

Aug 11, 2016

Great coustemer service . Fast and polite. Kirsten lewter helped me and was very nice and had a great attitude. Had a recall on my air bag got me in and out in no time .

Kristie99

Aug 10, 2016

Christian Calle was very experienced and knowledgeable when I walked in. He was kind and acceptionally personable. He knew exactly what I was looking for and I haven't experienced a dealer knowing that information with the past three cars I have leased/ financed. I wouldn't want to go to any other dealership or another person than this kind gentleman. I'm am extremely happy and proud of the experience I have received, beyond words.

Ohashfo

Aug 8, 2016

I went to Honda of Ocala on Saturday, 8/6/16 and will never go again. I am a 25 year old female with an 8 month old son, and my 16yo sister was with me. We went in to compare the Accord and the Civic to figure out what I want next. The "salesman" Harry, was putting balloons on the cars out front and when we pulled up he did not greet us, just turned around and walked inside. He was very snippy and short, basically making me feel like I had no business being there, probably assuming I'm young and cannot afford a new car. Meanwhile my current car is a 2015 Jeep Patriot, High Altitude Edition which I am 6k upside down in right now. Harry did not even attempt to sell me a car, nor did he ask how much of a down payment I would be putting down ($5,000 to cover the negative). He was a complete rude person and I left feeling embarrassed and disappointed. I have NEVER met a car salesperson who hasn't tried to sell me a car, and I have had 5 new cars since I was 16, a great credit score and money to pay for them. Long story even longer- I will NOT be purchasing a vehicle from Honda of Ocala if this is how their salespeople treat potential customers.

Ashley and Josh Pruett

Aug 7, 2016

I would recommend Honda of Ocala to all my friends and family. They were wonderful! Especially our salesman, Kevin!!

racer, lin03

Aug 7, 2016

The staff in both sales and service departments are alwayscourteous and helpful. I find the service department to be very thorough and honest. As a widow, I know that they will be straight with me regarding any repairs that may be needed and not do more than isnecessary.

Bob W.

Aug 3, 2016

The whole transaction took place very fast. We took a test drive, liked the vehicle, haggled a little with the price and were on our way. We didn't have to come back the next day with the title of the vehicle we traded. We simply mailed it.

House32

Aug 1, 2016

My husband and I went into this dealership on a Sunday afternoon in hopes of purchasing an Accord or CRV. The test drives were very awkward because our salesman, Harry, barely spoke. We had to ask him questions about the car because he wasn't informing us about any if the features. Regardless, we knew that we wanted the Accord. We went in to talk numbers and discuss the trade in value of our Jeep Wrangler. The dreaded, "negotiations" started and it was not going well at all. Harry told us in the parking lot that he knows for a fact that he could take $3,000 right off the top of the sticker price and none of his offers came close. To add to that, they weren't giving us anything close to what the value of our Jeep was.I told Harry that either they needed to pay more for the Jeep or they needed to charge less for the Accord, but one of those numbers had to change. As soon as I said that, the manager, Rick, walked by and burst out laughing and said in a mocking voice, "One of those numbers has to change!" then burst out laughing and walked away. My mouth dropped onto Harrys desk and I said, "Is that how your managers treats your clients?". Harry said, "don't worry about him, he's just an xxxxxxx". My husband stood up and said that we were done there and would be leaving. I told Harry that I was sorry that he had to work for such an xxxxxxx but we would not be making a deal with any of those people. Harry was mortified that his manager acted the way that he did and he started to scurry to make a deal with us. At this point, none of the deals they had given us were good and to be made fun of by a manager just ensured us that this was not the place we wanted to make our purchase.I tried not to go by the terrible reviews I read about this dealership when we decided to go here, but they were all confirmed after we wasted 3 hours there yesterday. We are going to Leesburg Honda to purchase the same exact car for a much better price!

PATRICIA

Aug 1, 2016

Fast service was excellent. I will go back to him. Fast Car Service there again. I will definitely go back for the car washes. They even offered me breakfast vouchers.

Crypticfly

Jul 31, 2016

Frank worked with me untill i was completely satisfied. Love my new car as well as my overall experience. Definitely recommend these guys. They wont quit until they know that you're happy with the best deal possible.

tom2547

Jul 29, 2016

Friendly, helpful and plain upfront people to deal with. They went the extra mile..I would not hesitate to recommend this dealership to others. Mike Lehman was a class act.

Edward Fedish

Jul 29, 2016

Started as just a visit for some routine maintenance on our 2013 Honda CRV...Ended up having a very pleasant experience dealing with two sales staff members in Frank Gaglione and Christian Calle discussing trade options for a new CRV. My wife and I were not pressured to a point where it was uncomfortable or awkward in any way. Thought the entire sales team did everything they could to get us a bottom line price that met our satisfaction.Papers were signed and out the door we went in our new 2016 Honda CRV EX !!!One of our better experiences with car dealerships and will definitely consider Honda of Ocala again when ready for our next vehicle.

Carol Smith

Jul 28, 2016

I had done my homework when I began my journey in purchasing a new car. I had been to several dealerships and looked at MANY cars. I was looking for a good pre-owned car and Honda of Ocala had the best selection of what I was looking for.I was not buying on my first visit and came back a few times- each time,Frank Gaglione was just so wonderful helping me find what I needed and within the price I could afford. The thing I appreciated the most from him was that on my first visit I mentioned I was beginning my search and I travel a lot and to please not call until I returned, and he respected my wishes. No other dealership had that respect. Thank you Frank! That sealed the deal for me to buy from Honda of Ocala. I was grateful what they were able to give me for my trade-in, as they bent over backwards to help make things work for me. Overall, a great experience!....If you want to enjoy choosing your new vehicle, go see Frank and shop at Honda of Ocala!

stroft

Jul 27, 2016

Kristen greeted me first thing in the morning with a warm welcoming smile. and she was able to get the information needed quickly and my car in the service shop.

joemoonwpcf

Jul 23, 2016

I like every thing y'all do and the way it is handle. There is never a panic. Chris my rep kept me info of the time needed to complete the work.

tschvimm

Jul 23, 2016

Doug is the type of Service Advisor that you hope for when you make an appointment at a service center. I brought my wife's Pilot in because the "Service Due" light came on indicating that she needed an oil change, and filter changes. Doug reviewed my service records and advised me that, since I had changed the filters not that long ago, it was not needed again and sent my car back for an oil change and tire rotation, already saving me needless expense. While the car was on the lift, Doug tracked me down and informed me that there was another problem with my car but that the problem had been realized by Honda and they had extended the warranty on it. Doug explained that the problem could be repaired, at Honda's expense, while my car was on the lift. Unlike many service advisors that I have dealt with at other dealerships, Doug had my benefit in mind and was not just trying to sell service that wasn't needed and pointed out repair possibilities that I had not heard about that cost me nothing. I find Doug to be a caring and friendly individual who does his job in a most professional manner while still projecting the best image of the dealership. Doug is, indeed, an asset for this dealership.

Carolyn Christensen

Jul 22, 2016

Always professional, efficient, friendly and I trust my service adviser. Kristen Lewter has always had my best interest at heart, is respectful of my time and keeps me informed as to the service needed on my car.

Flo Cala

Jul 20, 2016

Your service team, especially Rob Young, are a tremendous asset to your Honda dealership. With those exasperating recalls, this is a very trying time. My visit was for maintenance and not due to a recall.

Touring in Style

Jul 18, 2016

The entire team was outstanding - friendly, professional and down to earth. Harry Vasquez patiently guided us as we looked around - I always have a lot of questions and he answered each and every one. Harry even met with us for over an hour the next day following our purchase to give us a personal inservice on using the audio and navigation system. There was no pressure during our visit - the product sold itself!!! Kenny Daniels, Harry and Joe Cabrera have thus far made sure that we are pleased with our lovely new vehicle (2016 CRV) and we feel confident in their future assistance as we maintain our car.

Buster

Jul 18, 2016

This was by far the best experience I have ever had at a dealership. From the time I bought the car from Chris Rodman he is awesome to my new service advisor Rob Young. Everybody was very friendly nice the service was fast I got to watch a movie and eat breakfast. You are treated like family there

carguy

Jul 16, 2016

I am writing this review to let everyone know about how Mike Lehman goes the extra mile in all that he does. He is a an asset to Honda of Ocala and the Honda Corporation. His professionalism and ability to put the customer at ease is very refreshing in today's fast paced society. From the time I came to Honda of Ocala Mike exceeded my expectations and is a exemplary salesman. We initially were introduced to Honda of Ocala when we met Mike who set us up to see cars with Frank on our first visit. Frank explained the diffference between the Accord and CR-V and what equipment was standard. He also tried and did meet our needs. Everything was explained throughly! On our next visit we took a test drive and knew we needed a Honda! Mike and Frank made sure that the delivery of the car went as smooth as possible. Mike and Frank are absolutely A++++++++++++ Kristen in Service made sure that the tinting of the windows and tire dressing was completed in a timely and correct manner. She also let us know that if we needed anything at all do not hesitate to call Honda of Ocala. The day after our tinting was completed we received a follow-up phone call to make sure that wee were satisfied. Thank you Kristen! So in summary, there is not one thing wrong with Honda of Ocala. They are just perfect and exceeded all expectations!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Linda Myhre

Jul 16, 2016

We feel like we were well taken care of every step of the way. Michael has continued to reach out to us to make sure everything is okay and offered to help in any way he can.

AnnInOcala

Jul 16, 2016

Honda always gives me prompt, courteous service. Chris Hansen is great to work with. He always remembers me. He gives me great advice. I also like the lunch served free while I wait.

Sweet Maryloo

Jul 15, 2016

My favorite service consultant, Tony, helped me find Christian who made buying a car painless and a great time! Christian listened to my wants and needs and even remembered I wanted the windows tinted on my selected vehicle and made the necessary areangementsvwith Mike to ensure they were done in a timely fashion without xxxxxx my wallet. I couldn't be happier with my new CR-V or my latest Honda experience!

Wanda Dishon

Jul 12, 2016

Me and my wife needed a second car,I came in to dealer met by smiling faces and got helped immediately by a wonderful salesman who I told what I want and he listened and gave us what we asked for. Most times people never really listen but everyone did. I am pleased and will recommend my friends to go and see for themselves when they are ready for a vehicle upgrade. Sincerely happy customer ! Kudos to my salesman Ammar

German

Jul 11, 2016

Is a wonderful dealer all very attentive and formal. It was a pleasant experience, excellent attention .... good price and I'm happy with my new car...

Pamela Ann Tellier

Jul 10, 2016

I usually dread visiting an auto dealership. Our visit to Honda of Ocala was completely the opposite. We were treated like quests. Everyone was friendly and helpful. Was able to look without pressure and felt like they were trying to make me happy and not just sell a car. Spent many hours there looking and eventually purchasing the cute little car I was looking for. We were served food and drinks while waiting, and they even addressed a concern we had with our current car. If you have to go car hunting, this is the place to go.

mrsdormanp

Jul 8, 2016

Kevin was exactly who we needed to work with! I liked the quick response and reasonable follow up- I didn't feel pestered or pressured into making my purchase. My excitement and thanks felt shared from all ends. We will definitely recommend Kevin to everyone!

atho

Jul 7, 2016

They messed up the trim of my BMW by taking it through their carwash. They weren't going to fix it at first, but ended up saying they would take care of it for me. I'm relieved that they are going to fix it but I will not be back. It was a huge hassle.

Cody91

Jul 5, 2016

Went in to look at a new to me vehicle. A gentleman by the name of Gary helped us right off the bat he treated us like old friends, there was no BS and no run around. Straight forward with us from the word "Go". Bought a great pre-owned truck, and when we goo back to buy my wife a new car, we will be dealing with Gary at Honda of Ocala.

kenm22

Jul 5, 2016

Always great service, Doug McKee is highly effective in insuring all your problems are addressed thoroughly and completely. Great Organization with highly capable employees and facilities.

Actrboy16

Jul 5, 2016

I had a great experience purchasing a new Honda CRV at this dealership after having a NOT so good experience at the dealership in Gainesville. The management was very fair in giving me a good price for my trade and for the new vehicle. My salesman, Chris, was so knowledgeable about the particular model i was looking for and very attentive to my needs, WITHOUT being pushy in the least. He did an excellent demo of the features of the vehicle and worked with myself and the sales manager to get a good price on the vehicle, and for my trade. All of this AND he had a sense of humor, which made the time pass, and the usually tedious experience of purchasing a vehicle, actually pleasant. He is a GREAT sales representative!

bettyboop63

Jul 4, 2016

I had a good experience. Mike Lehman was our salesman. He was very knowledgeable about every concern that I had. All at Honda were wonderful.

Gloria

Jul 4, 2016

Anticipating trading vehicles, I met with Sam Ferron on Sunday, July 3, 2016 and was extremely impressed by his professional manner. He took time to demonstrate and answer questions and has suggested that I come back with further questions and he will take the extra time to go over the new features. The entire staff from the pleasant receptionist through the F&I manager made my first trip to Honda of Ocala a very positive experience. An extra "Thank You" goes out to Doug McKee who took time out of his busy schedule to look at the Toyota Avalon I was interested in and introduced me to Sam. I look forward to a great relationship with Honda of Ocala and will definitely recommend Sam!Many Thanks! Gloria Seddon

diana

Jul 2, 2016

Just wanted to take a minute to commend Sam Ferron for a job well done . Sam has been there for us every step of the way since we first looked at our Pilot. He even came in on his day off to be sure we got the service we needed. He is the kind of sales person who makes buying a vehicle pleasant. Sam is an asset to your organization. I would also like to mention Rob Young in service who worked closely with sam to set up appointments for service.

Chris0408

Jun 30, 2016

I was there for a recall on my 2005 Honda Civic. I had just moved down to Florida from New Hampshire so this was my first visit. Took about two hours the staff was amazing and the set up of the waiting room made the time fly by. I'll definitely be buying my next car here

Tanja Buckley

Jun 29, 2016

Granted it has not been fun waiting for the replacement Takata airbag but, Honda paid for a PU rental for us for over 2 -1/2 months. Scott Westerkon took good care of us, always keeping us updated on news from Honda Corp. When I got the call to come in, they were able to get me in the next morning, 1 hour later and I was done. They also checked my alignment, fluids and air, and also washed my truck before they sent me on my way. You can't ask for better service than that! I far as I know, Honda has been the only car manufacturer that has put people in rentals at their expense. I will always be a Honda owner! Thanks again Scottie!

rachelle belanger

Jun 28, 2016

Other car professionals can take notes on how Kristen made the impromptu walk in- visit good.She was on it! Handled in the most professional, empathetic manner, Hard to find this in most customer service industries. I hope you are paying her extremely well, and promote her!

Mike Hunter

Jun 28, 2016

My service advisor has always been Doug McKee and I will use no other. He is totally professional and shoots me straight info. He makes going to get your car serviced a pleasure not a task.

Diane44

Jun 25, 2016

My service advisor was Rob Young. I will always call him for information or to schedule an appointment . He was very efficient and also very considerate to me.

Ray M

Jun 22, 2016

Whenever I need to take my car for any kind of service. Joe Cabrera is there to assist and take care of whatever need to be done in a timely and very professional manner. The dept. in general are friendly and knowledgeable. Thank you again. RM

Diane Eskridge

Jun 20, 2016

Nice lot, service was friendly and very helpful. No pushy salesman here! Ed was relaxed, very knowledgeable about the product and quite helpful in the process. It was an enjoyable experience and I am very happy with my new used car. I would def go back again, the experience was that good. Thanks guys!

jjinfla

Jun 18, 2016

This is my 3rd Odyssey and I leased it this time. Frank Gaglione easily explained everything to us and made the transaction easy and pleasurable.

soloact20

Jun 16, 2016

They were very helpful and did all they could to make my car buying experience pleasurable. I would recommend this dealership to friends. I would also deal with Edwin Velez again.

Adeas

Jun 16, 2016

Frank Gaglione was our salesperson and he was knowledgeable and friendly and made our car buying experience quick and easy without being pushy. The finance person we dealt with was great as well.

tony6620

Jun 15, 2016

Lucy worked with me in getting Kevin Cash lined up for a future purchase of a 2017 Honda Ridgeline. She took time with me and answered all my questions. She was very caring and polite. She had a genuine concern about getting me the right salesperson to work with. Kevin spent extra time answering my questions and giving me information on the new Ridgeline. He will notify me when the Ridgeline comes in. This will be my 6th purchase from Honda of Ocala in the last five years.

Frank E. Thomas

Jun 13, 2016

Kristen has been very helpful and very through in her explanation of your issues. She is extremely polite and knowledgeable. I'm glad she is there to assist not only myself but to the other customers. Scott, whom I have known for quite a few years has been the same helpful individual then, as he is now. He is very ready and willing to assist me when ever he can.

Ashjenea

Jun 13, 2016

When you walk in the door and greeted it feels great. It makes you not want to look another place. The staff is very professional and they'll do anything to help. I had the pleasure of dealing with Kevin Cash and he was awesome!. -Ashley R

jjinfla

Jun 11, 2016

Fast, thorough, helpful and clean waiting room. Rob Young is always a pleasure to deal with. Has a happy, good disposition. Of course I made the mistake of looking at a new car with Frank Gaglione and now it looks like I just might trade for a new Odyssey. We will see what happens tomorrow.

Webgablick4

Jun 11, 2016

Mike was amazing and made my car buying experience pleasant. I never felt intimidated or pressured in anyway. I actually just went to look and see what I might be able to afford and left with a brand new Civic. Thanks you for being a blessing to me and making this experience stress free. I will definitely be back!!!

bodeeeeeee

Jun 6, 2016

We first came here looking for a cheap car in and out, but unfortunately we were placed with salesman Omar, who was absolutely not helpful at all. Thankfully Larry Lopez was there to help us out and give me a great Nissan sentra for a very helpful deal

jlpeterson

Jun 6, 2016

Mike Lehman was very professional and made me feel comfortable with purchasing a vehicle without a brother or male friend assisting me. He explained the differences in both the newer model Accord & Civic. I felt at ease with the purchase and can appreciate that I received the best customer service as my career concentrates on it as well. Hopefully you have 10 more salesmen that are patient, kind and trustworthy.

Laney

Jun 5, 2016

Rob Young and his team replaced a damaged tire on our new CRV Touring without question.It had been temporary plugged while we were on vacation. They concluded it could be dangerous and decided to replace the tire. Many thanks!

grandma,jane145

Jun 4, 2016

Rob Young was great in helping me ,and he was always smile ,and he would check on my car and when it would be ready

dan123

Jun 3, 2016

All will have experienced other times in life when visiting an automobile dealer, meant "preparing to do battle"..well, that was not our experience when we stopped by Honda of Ocala. We were immediately greet by our salesman, who quickly put us at ease. There was no pressure, no pushing us towards one option or the other. No, Frank Gaglione allowed us to browse, answered all of our many questions, and did not block our way as we departed. However, he did give us his card and offered that if he could answer any more questions, he was "at our service". Well after shopping a couple of more dealers, we knew right away, Honda of Ocala was the dealer we wished to work with and Frank, for sure, would be our sales guy. Frank made the entire sales process smooth. As we departed with our 2016 Accord, I think both we and Honda were happy with our deal. Additionally, Frank has been there for our many "follow up questions" no matter the time of day. Though we don't know how many more new cars we will have in our lives, we do know is that our first stop will be Honda of Ocala.

seashellie

Jun 1, 2016

The staff is not only polite and friendly but knowledgeable and personable. I am in love with my new HRV! So honored to have been able to have worked with such wonderful people.

Victor Vinson

May 29, 2016

Melvin Durden, the salesman, was pleasant, personable, and professional. I would recommend him as a salesman, and the dealership as a whole. Great experience as a whole. My finance guy was also excellent.

Bob and Deb in Michigan

May 28, 2016

We live in Michigan, but our daughter's Civic broke down in Ocala on a Sunday night from a steering failure. She was heading to Tallahassee, where she lives, but was scheduled in Charleston SC the next week. Under these complicated circumstances, we called Honda of Ocala the next morning from Michigan. We had the good fortune of speaking with Elaine Roberts, Service Advisor. She listened carefully to our story and made towing arrangements. With the car in their shop, she promptly communicated the diagnosis and repair estimate, then kept us informed about the progress of repairs. She was very knowledgeable and accommodating with our concerns and our circumstances. We planned a trip to Florida after deciding on the timing for the completed repairs. When we arrived at the dealership, several days and 1200 miles later, Elaine met us and answered all of our new questions. She had arranged for the car to be on a lift to inspect the work they had done. The service mechanics were available as well for questions. Ms. Roberts gave us vouchers for breakfast, and advised on the route we were considering to Charleston SC. The total price of repairs was on target, in fact slightly lower than the estimate. The car drove perfectly during the five hour trip to Charleston, where we left it with our daughter.This interaction was, by far, the highest standard I have ever found in a service department. You give dealerships a good name. We will speak highly of Honda of Ocala and are extremely thankful for the personal professionalism demonstrated by Elaine Roberts.

tm11417

May 21, 2016

The staff at the service department always goes above and beyond to make sure you are completely satisfied. Joe C. and all of his coworkers provide the best customer service.

DebB

May 20, 2016

I purchased a used Honda Odessey 6 months ago and the salesman showed us what a great deal we were getting by showing us that the listed value was more than what we were paying. I received a promotional mailing that said they were offering up to $4000 over book value. When they worked up the numbers, they told me the car that I supposedly bought for less than book value is now worth just over half of what I paid for it - and that included the promotion! Disgraceful. Never trust a dealer that won't even come close to honoring the value of cars they sell you.

Greenfamily

May 17, 2016

Our salesman worked hard to get us in a car that we would be happy with in a budge we could afford. He put the "reason for our visit" (our broken down van) into perspective when deciding on our car. Value, safety, great warranty, and a lot less to worry about. A 2013 Honda Civic LX with 10yr/100,000 mile warranty ABOVE the miles that are currently on this used vehicle!! His exact words were "would you be seeing me today if your van was not broken down?" They took our van in on trade, AND had a tow truck pick it up from the mechanic where we left it at. Financing worked hard to get us a better interest rate. Over all they did a good job and we are satisfied with our purchase.

Laurie S.

May 17, 2016

I had to bring my car in to be serviced, as well as to address the Takata Airbag recall. A rental was provided immediately by Honda (through Hertz) so I wouldn't have to drive an unsafe vehicle. Rob Young was so very helpful in getting the logistics of this done! I like dealing with the same Service Advisor every time. Rob has always taken the time to answer any questions I may have and make sure things go right! I bought my Honda Fit (I LOVE this car!!) from Honda of Ocala and look forward to many more years of being a loyal customer. They are the best!

Kate

May 16, 2016

The sales associate Ricky Dejesus was very helpful, personable and professional. He was able to help us find the right vehicle for our family and was pleasant to deal with. The manager Romney was also nice and helpful throughout the process.

Mary

May 11, 2016

We have enjoyed our purchase of our 2016 Honda HRV. we have only had routine maintenance, but the service has been quick & efficient. The sales staff was great when we purchased our vehicle also. We have enjoyed the quick & efficient service department. They actually call you to let you know that your vehicle is done & have it waiting for you. Check out was quick, which is refreshing. They have a nice waiting room with movies & beverages along with a complimentary either breakfast or lunch supplied, if your wait is a while.

Rita Smith

May 8, 2016

Had my Honda Fit serviced as it now has 61,000 miles, Rob took care of everything for me, made sure my car was properly serviced and no "extra" items needed as some places do. I enjoyed the waiting area as there is a tv to watch a movie or can just relax and read. My car was done within 2 1/2 hours and it runs like a champ, was a little sluggish before the service, I will definitely be taking my car back for future services and will be bringing in my husband's Honda Ridgeline as well.

Nancy

May 8, 2016

The salesman and manger were polite, considerate of our needs and found the car we wanted at a reasonable price. We thought we were just going to look at options but really knew we wanted another Odyssey to replace our 2007 which had served us very well. The clean showroom, restroom and cafe added to a good experience. Courteous personalized service by salesperson, Frank Gaglione clinched the deal for us.

Sparky's Mom

May 6, 2016

There is always a good selection of vehicles. The staff is friendly and attentive to your needs. Some sales persons go over and above the norm.

Monicathomasd

May 6, 2016

The service department is great and all the employees are helpful but I always go to Rob Young. He is friendly, informative and educates me on what needs to be done or is being done to my car. He makes me feel like my car is getting the best care and in turn keeps my family safe. Great place

jackie68

May 5, 2016

E. Perez in the Used Car department came in on his day off to show me the vehicle I wanted to test drive. He was very helpful in explaining all the features. All the departments treated me as valued customer. Thanks!

Energy

May 5, 2016

Mike Lehman is wonderful to work with. He explains everything and is very knowledgeable. He goes out of his way to deliver the best customer service. We have purchased 3 vehicles from him.

Mhylloath

May 5, 2016

Came in to Honda fit posts. I was warmly greeted by Harry a salesman. He took the time to walk me to the parts desk, instead of simply pointing me in the direction. After getting my parts, I took a stroll throw the showroom. The receptionist was very kind, and the same manager Ramy came over and introduced himself, and said if I needed anything while at Honda to see him. The atmosphere was pleasant, and everyone seems to enjoy working together. My over all experience was wonderful. Thank you.

MeganH89

May 5, 2016

I went in for 1st time maintance. Staff is amazing an kind. Elaine helped me set everything up, an made the exsperance great. They are all about customer service.

Nanpatrice

May 5, 2016

Lance in service, is great to work with. He cares about the customer and is very honest. I always leave feeling I've been fairly treated.

happybuyer

May 5, 2016

Extremely pleasant car buying experience. Bought my second Honda from Mike Lehman. As before, Mike did an excellent job demonstrating the new vehicle and helping us select one.He then did a super job of getting the deal done and working with others at the dealership, got the car 'delivered.' He was the consummate professional and made sure every detail was taken care of. Purchasing automobiles at many dealerships over the last forty years, I can honestly say that Mike and Honda of Ocala are the only ones that have made the entire car buying experience enjoyable.

Unhappy customer

May 3, 2016

To start it off, the gentleman started with rude comments, and it only got worse and unprofessional. While on the test drive he said well i don't care what you do in the car as long as you buy it. Later on when we were trying to figure out numbers, he told we that it didn't matter if we said anything to managment regarding what was said on the test drive because "no one would belive us because they all think he is such a good guy" I was just appalled at the whole experience. I love honda and have a pilot but I will NEVER go back to honda of ocala I would rather drive to Orlando.

HondaLover

May 1, 2016

Working with Rob is always a pleasure. He goes above and beyond to provide excellent service. He goes over all work performed with you. You never feel rushed. He always asks if you have any questions, thanks you personally.

tony6620

Apr 28, 2016

I want to thank Scott Westerkon and Lance Jansky for their help and understanding with the Honda Takata recall. They were very understanding and helpful. Lance was there every time I called about my situation. He answered my questions. Scott work overtime in helping with my rental car situation. They took the sting out of waiting for my airbag.

MyTinMan

Apr 27, 2016

Had AAA tow my vehicle to Honda of Ocala. Called and established a repour with the Service Manager, Scott Westerkon, as we recently moved to the area and this was my first experience with this dealership. He immediately took control of the situation, as I was not arriving with my vehicle. He called as soon as they received it, got it into the garage for analysis, called and gave me an estimate and had it repaired, washed and waiting at the time he quoted! He was very personable and pleasant to deal with and I will definatley be referring and using this dealership in the future. Thanks Scott for a great experience!

Doug4755

Apr 25, 2016

I have always had a very good experience with this dealership keep up the good work. I have purchased numerous cars at this dealership and always have been pleased with the transaction and the courteous people that I worked with. DOUGLAS M

Halie0831

Apr 22, 2016

Melvin Durden is the best salesman there. If you're currently inquiring about a new or used car ask for him. Melvin has a lot of knowledge of the inventory and will help you locate a car in your budget, and will do anything he can to make sure you leave the lot with a smile on your face and keys in your hand. Helped us with everything even insurance quotes, didnt quit until the price was right for us. Thank you melvin you were a big help. You really helped my family out a lot today. Go see melvin if you need a car u will not be dissatisfied! !

tob250

Apr 22, 2016

Chris listened to what I wanted done, found a couple of extra small items, found me, explained what needed to be done and did it. The waiting area is pleasant.

Vivian T

Apr 20, 2016

Doug was very professional, knowledgeable, and friendly. He listened to my concerns and made sure I understood and felt comfortable with the diagnosis and repair.

John H.

Apr 20, 2016

I recently had to take my 2007 Honda Element in for routine maintenance. At the time I was having problems with a handicapped accessible seat. The service advisor, Lance, was willing to get on the phone with the manufacturer of the seat lift to troubleshoot the problem. They were able to figure it out over the phone and the service technician, Danny, was able to fix the problem. I have never experienced better service than was provided by Lance at Honda of Ocala. I would STRONGLY recommend him for your vehicle needs. John H. (The Villages)

N/a

Apr 17, 2016

I worked with Doug Mc Kee he was very goodNeeded oil changeVery kind and prompt happy they even washed the car they honored my coupon too

enlighted

Apr 16, 2016

from customer service to our salesman Michael Lehman and John also Ramy were very good at what they do. The people in this dealership are the pinnacle of customer service and they are backed by a five (5) star supporting cast. Would highly recommend to anyone looking for new or used autos

Carlover

Apr 15, 2016

I was treated like family. Everyone made sure I was comfortable and offered me a voucher for food. Everyone acted very professional and friendly. Nice place to do business with.

ladydirn

Apr 14, 2016

Staff very efficient, courteous and pleasant. Kristin, my go to girl there is very knowledgeable, quick to help and discusses everything right up front. Explains everything that needs to be done. Kristin is the energizer bunny, always makes sure you are satisfied. Your service department is tops A++++. Scott and staff very respectful and hard working. Thank you, you guys are great!

Barbara

Apr 13, 2016

Was treated fairly. they came with our price and monthly payments worked out to be almost exactly what we wanted to end up being.

Tammy

Apr 13, 2016

Friendly atmosphere clean place, pricing was a little more than expected for tire rotation and patching a tire should have just paid for oil change an had mom an pop shop rotate tires and put patch on

Cathy

Apr 12, 2016

you are kept updated on your car, friendly atmosphere and nice staff and a cafe that serves breakfast and lunch

Georgianna

Apr 12, 2016

Joe Cabrera is my service assistant - he is extremely nice and helpful and always explains everything so I understand what is going on with my service visit. There are never any surprises. I highly recommend him.

Jose

Apr 8, 2016

This was my first time using the Honda service area. I was a little leary at the size of the service department and how busy it looked. From the first interaction to the final checkout everyone was so friendly and made me feel like I was a VIP customer.

Katherine

Apr 8, 2016

First of all, Chris Hansen, my service Advisor he's always very pleasant & easy to talk to about my car & plus this time gave me a coupon for lunch at the dealership, very nice I must say!!!! My tires were rotated, I noticed a big difference driving back home.

Geoffrey

Apr 7, 2016

Service advisor, Chris, was GREAT! I get all service done at Honda of Ocala because of him. The sales team is also wonderful. They are always helpful.

Neil

Apr 6, 2016

personable sales team with positive attitudes aggressive but not pushy. Went in for service ended up buying a new vehicle.

Helen

Apr 6, 2016

consideration for my needs and making the experience as pleasant as possible, explained all the features of my car and what to expect in the future

Jim

Apr 5, 2016

Chris was very professional and they took care of my problems promptly. I appreciate the breakfast. Every one I dealt with was helpful and friendly

Gregory

Apr 4, 2016

The service manager was very willing to help work with me in using the coupons I had for the services I needed. He wanted my business and it showed that he was interested in working with me!

Yearling

Apr 3, 2016

Being treated like family. Everyone is nice and professional. Everyone explains things in a way that you can understand. Perfect service.

Sherry

Apr 2, 2016

Kristen Lawler in the Service Department always makes my experience a pleasant one. She goes out of her way to get things done in a timely manner and always keeps me informed of any delays.

James

Mar 31, 2016

Service department is an excellent part of your dealership courteous and efficient knowledgeable technicians are always willing to go the extra length to satisfy the customers needs keep up the good work

Beverly

Mar 31, 2016

the way joe handled our needs and offered the air bag recall.We opted for the rental and are very satisfied.

Mark

Mar 28, 2016

Got taken care of on time. Offered lunch and service was done on time. Service writer was cooperative and helpful.

Blanche

Mar 28, 2016

Kept me informed, my car was done as promised. They have a nice cafe inside and serve free meals with service.

Terry

Mar 26, 2016

Kevin Cash took extra time with us even though we were not "really going to buy" that day. this was especially positive as our experience at a different Honda dealer was not very good.

JeepTJ

Mar 25, 2016

Worked with Christian and it was a good experience. He was very blunt and honest and kept the "dealer pressure" to a minimum. I liked a different set of tires/rims they had on another similar car on the lot and they switched it out for the ones on the car I bought for no charge and no hassle. Now for the "but"; it came time for the financing portion of the deal and signing all the paperwork. Everything was going fine until the dreaded, but surely will be brought up "GAP insurance" pitch along with other warranties and extended coverages. The guy couldn't get it through his head that I wasn't paying approx $30 a month for GAP coverage. Tried to use a lot of pressure and kept letting me know I was "rolling the dice" and taking on too big of a risk by not buying THEIR coverages. I kept a teling him over and over and over and over that I was not buying it from them and that I don't disagree with the necessity of the coverage depending on your situation but that I would do my own research and then purchase the coverages at a later date if I wanted. Again, kept with the scare tactics and saying "you have to do it now" type crap. Well..... I called my insurance company and got the EXACT same coverage they tried to pitch to me for $1.60 a month, nearly 20 times less than what they were offering. I know it's his job to pitch it and create worst case scenario's because they make ALOT of profit on this but don't sit here and argue numbers with an engineer.

Hollie

Mar 25, 2016

We were on our way home to Alabama with two young kids. Everyone was very friendly and very helpful, especially our service tech Lance, in making sure the kids were fed and entertained while we waited for our car to be fixed. They checked our problem against the current recalls and it turned out warranty covered everything. The waiting area is spacious and comfortable.

Connie

Mar 25, 2016

I was left alone to read while waiting & not hassled abouttrading in my vehicle. All staff members are cheerful,knowledgeable & eager to assist.

Judith

Mar 25, 2016

Received excellent service and solid, trustworthy advice. I'm a Honda owner from out of state. This was my first visit to Honda of Ocala, yet I felt as confident of their service as I do of my home dealer (of 15 years).

Dina

Mar 25, 2016

Everyone from the receptionist to Gabrielle my salesman to Ramy the manager were so friendly. They were not just interested in selling cars but also in getting me the right car.

E

Mar 24, 2016

I rely completely on Doug McKee. He is professional, quick to discuss the concerns and does everything he can to keep the costs down without cutting corners. He is a joy to work with.

Robert

Mar 24, 2016

Chris Hansen is a very professional service advisor. He is very knowledgeable and keeps me informed on service which needs to be done. That is the reason I keep coming back for service at Honda of Ocala.

Dixie

Mar 24, 2016

Honda service advisor (Ginger) told us exactly what they would do and no high pressure sales job for things not needed. Very professional and friendly. Appreciate that at a car dealership.

Robert

Mar 23, 2016

Friendly, knowledgeable, no obnoxious high pressure. Online sales rep was the same person we worked with when we arrived. Other dealerships passed us off to a high pressure salesman.

Julia

Mar 23, 2016

I think your service department is excellent. However, your new car show room is not at all woman friendly and therefore I would recommend your service department (and have) but would not recommend your new care show room.

Mary Lynne

Mar 23, 2016

Tony listened to my input and explained clearly the process in servicing my vehicle and them me informed as to progress of the service

Roberto

Mar 23, 2016

EVERYONE in your dealership is polite and professional. I have never seen a business like this. Very attentive. My Service Advisor Chris really helped me.

Glenda

Mar 22, 2016

Overall a great experience until the finance manager. He managed to make the payment too high with the added on Service Warranties. I am going to cancel them and refinance the car.

Doug

Mar 22, 2016

Good professional explanation and detail of services that should be performed. Was given a choice and recommendation of items that should be completed.

Kneesgone

Mar 21, 2016

Tony Bursey made my day! I was running late for an appointment and needed some help setting up the electronics in my new CRV such as navigation and the syncing of the phone. Please remember I am older (HA HA) and not very tech savy. Tony came out from whatever he was doing in the Service Dept. and gave me his undivided attention while he walked me through everything and answered my questions. He was very patient. Tony is a low key guy and very friendly. I really appreciated his help. He spent a considerable amount of time with me. Anyhow, I am off and running now. Thank you, Tony, for your capable assistance.Karen Silk

Franceskah

Mar 21, 2016

Possibly the best costumer service experience over all, great staff, and very clean and organized business. Will definitely recommend this dealership to everyone.

Barbara

Mar 21, 2016

Even though we came for our service appointment late in the day the service department took us to Hobby Lobby so we could enjoy shopping while they worked on the car. They then picked us up at Carrabbas when they were done. Fantastic!

Anne

Mar 21, 2016

Great Customer Service. Answered my questions. Provided me with a rental car. Contact when vehicle was done.Even offered me breakfast or lunch.

Maria

Mar 19, 2016

I've been a customer with u since 2008' before the new building. The only bad experience was with the lease, and it's too long of a story. I have not had a bad experience in the service area. Chris did good by me.

Patricia

Mar 19, 2016

The friendliness of the entire staff. The helpfulness in choosing the vehicle that best suited our needs and the demo of the features of the vehicles.

Hildegard

Mar 19, 2016

The service was done in a timely manner by friendly and efficient people. I have been coming to the service area for over 5 years and never had a problem. Everything was attended to that I asked for, so thank you.

Vicki

Mar 19, 2016

I am taking a 1400 mile round trip. I appreciated the advice I was given. I am new to the area and this was my first visit. I was given a tour/briefing on what to expect. Lance Gansky, my service consultant, made this a positive experience.

Ralph

Mar 19, 2016

traveling in a state not being my home state getting a oil change done with out a appointment as quick as the dealership provided was a appreciated service.

Bernard

Mar 19, 2016

In addition to having my vehicle serviced, I met one of your representatives whom I knew from some place else. He was great there and now I find he is providing excellent service at Honda of Ocala.

Carolyn

Mar 18, 2016

Great work, friendly, efficient, and no long wait. Like having the same Service Advisor every time you visit. He/She gets to know you and your vehicle.

Dave

Mar 18, 2016

Doug in the service department is always courteous and very knowledgeable. He goes above and beyond expectations and ensures that all of my questions and concerns are answered and addressed.

Jetson

Mar 16, 2016

Details were shared as to the service and their report of service was thorough. Good suggestions were given as to steps to follow prior to the next service date, etc.

Dr. Elizabeth

Mar 16, 2016

It was quick and had nice lounge and polite contact points throughout making and executing recall appointment. Would return fir further service or sales.

Dana

Mar 16, 2016

Rob Young was a very kind service associate and very personable. He set me up in a rental car after it was learned that my car would need to stay longer than expected. He kept me informed on the progress of the car. It went very smoothly.

Thomas

Mar 16, 2016

Even with the crowd we didn't have to wait long. Joe knew why we were there what needed to be done.

Joanie

Mar 15, 2016

What I liked best was the gentleman that took care of usHe really made us feel that we were being well taken care ofHe is an important asset to your Honda DealershipWe had just moved here from Western NY so we needed to feel that we belonged so thank you for tha

Sharon

Mar 15, 2016

I like working with my service writer- he doesn't push me into anything that my car doesn't need (Doug McKee) very professional and courteous.

Susan

Mar 15, 2016

The service is always very satisfactory. The people who work in the service center are always courteous. Our oil change and tire rotation was done in one hour. We walk away with a smile.

Harriett

Mar 15, 2016

my vehicle was serviced quickly and correctly, was washed and we weren't waiting all day. A pleasure having the vehicle serviced in a timely manner.

Darlene

Mar 12, 2016

Timely, friendly service. They keep you informed. Comfortable setting while you wait. All services are provided as promised. Free car wash is a plus.

James

Mar 12, 2016

Everything happened as promised. I was quoted a price. That price was met. Initially, I was skeptical and somewhat hostile when I went to the dealership. That poor attitude by me was greeted with kindness and reassurance. Everything about the experience was respectful and top notch.

Thomas

Mar 10, 2016

Doug was very helpful, as always. Quick in and out. Ease of making appt. Breakfast. I like the free carwash.

Neal

Mar 10, 2016

Pleasant, informative and enjoyable. The salesperson was eager to show how all the features functioned. We were taken for a ride so we could experience the features and performance of the car. Excellent experience!!

Judy

Mar 10, 2016

I believe the gentleman that helped me was JOE Cabrera .hope I have the name right because my Honda was serviced property and I was treated with courtesy and even offered breakfast.

Michelle

Mar 10, 2016

I like everything and every person. I have been a customer for over 15 years and never received any bad results from any employer.

Marshallb8

Mar 9, 2016

I had a price and my awesome salesman Jeremy W. really came through. Without his expertise and help I probably would have ended up somewhere else. Thanks a lot. I love my new Accord!

Barry

Mar 9, 2016

The time and patience Chris Dehn took, and continues to take, to educate us about all the features and functions associated with the car.

Gail

Mar 9, 2016

I had to wait for a couple of hours for my car to be serviced. I was given a complimentary breakfast and a complimentary manicure. I spoke to your sales staff about your newest vehicles and they were very friendly and informative. The service dept. was very professional and courteous and answered my questions about my vehicle.

Elmer

Mar 9, 2016

Everyone at this Honda service was excellent and proffesional. My service person was Joe. He always treats me with respect and is very knowledgable about my vehicle.

dhendersonm

Mar 8, 2016

Hard to get Tony to smile but when he does as he hands you your keys you know it's because he's given your vehicle the very best personalized attention to detail when it comes to service! Thanks Tony!

villagegirl13

Mar 8, 2016

Having purchased a brand new Honda HRV the day they were released, I have been more than impressed with the overall service from MIke and Kristen. Mike just recently sold a new car to my daughter and her experience was superb. I was up there this morning for a minor recall and it is like a social event. Everyone stops to say hello, from the mgr to the salespeople!!! Lucy is a riot! Even though I was quoted 2-3 hours I was done in two hours!! Don't forget the movies and complimentary meal while waiting!!

OR Nurse

Mar 8, 2016

After my great experience purchasing a used car from Honda of Ocala & the excellent treatment from the service department, I began taking my other vehicles there for service. The service department is so easy to get into and my service advisor, Tony, goes above & beyond to assure a great experience every time! I always feel that the "health" & safety of my vehicle is taken seriously and since I travel frequently, it is a comforting feeling.

Peter

Mar 8, 2016

excellent, exceeded by far, my expectations.Lance Gansky , my service consultant was pleasant, informed me of what repairs were needed, clearly explained cost and was very helpful in making my first visit to Honda Ocala a fine experience.

Noella

Mar 8, 2016

Doug in the service department is always on time and takes the time to explain what need to be done and why.

Jesse

Mar 8, 2016

Going on the third car I have received serviced, Chris has always been knowledgable when answering my questions, informative on the details of that peticular service, and my car is done within a timely manner. Scotty has deffinitely lead by example to his staff, creating a efficient and courteous service department.

George

Mar 8, 2016

Your service on my vehicle was prompt and very professional. The atmosphere in your waiting room was pleasant and the snack bar made me feel at home.

Franklin

Mar 7, 2016

Scott and Doug are always more than willing to assist and solve any problems or issues I might have with my vehicles.

James

Mar 7, 2016

The Wonderful Reception of the Salesman that helped us in purchasing our new CRV. Mike Lehman was one of the main reason why we bought our Honda. Everything very clean and friendly.

The

Mar 6, 2016

Chris, my service rep, is on to of what needs to be done on my CRV. Honda of Ocala has serviced my vehicle for 4 years, including tires and I have never felt like service has been done that was not needed. They are very professional and fair. Lucy in Customer care is excellent.

JRains1217

Mar 6, 2016

All I can say is that this was the best car buying experience I've ever had! My salesman, Emilio was absolutely awesome! Down to earth, straight forward, and overall honest guy.

Julio

Mar 5, 2016

Everything is super clean. Process in service dept runs super smoothly. Like the offer of free breakfast. Estimated time for service was almost exact!

Spencer

Mar 4, 2016

Everyone was very helpful and nice! We really enjopyed the nice Service Advisor,Kristen Lewter! She is always AWESOME, HELPFUL and NICE!!! I always ask for Her!

Christopher

Mar 4, 2016

Christian Calle was our salesman and he was very attentive to our needs & wants. He kept it simple and was not pushy. He actually listened to what I said and did not try to steer us otherwise.

James

Mar 4, 2016

we were apprehensive about trying to buy a car due to past horror stories. But Mark Lehman was so empathetic and real, he and Rommi both tried to so hard to work with us. They didn't give up, we knew their goals but we felt like they actually cared that we get a car that would suit our needs, even the financial gentleman, (don't remember his name) helped us with gap insurance that we felt comfortable that we were well taken care of. We have never had an experience like this. YOur service department is awesome, Chris has been terrific.If we could give more than a 10 we would without a doubt. WE will never buy another car unless it is with Honda of Ocala. We have told our friends and neighbors about the excellant treatment. I know it seems a bit effusive but that is the way we feel. Thank you so much.

Loretta

Mar 4, 2016

Prompt service. Rob was very good to explain everything to me and patiently answer any questions I had. Could have gone to an oil change shop close to here but glad I didn't because I needed some necessary repair on the left axle. Quick change would not have picked that up. So, thank you Rob because I have a long drive ahead of me.The food from the cafe was homemade and very tasty and it was free!! There was also choices of beverages. All good.Lots of options of seating and things to do while waiting.

Ben

Mar 3, 2016

It's my good fortune to have service advisor Kristen Lewter to help with four tire replacement recommendations. Kristen knew what I wanted in a tire, did the research for me, wrote up a quote, ordered my tires, scheduled my appointment, and personally interacted with maintenance to see that everything was completed as expected. I had arrived early, but my car was taken in right away. I was very pleasently surprised when Kristen announced that my tires were mounted & balanced, the wheel alignment completed, a 27 point safety check was done, the car had been washed, and I was ready to ride away in just half the time predicted for my appointment. Everything was done correctly the first time. Thanks Kristen, Honda Of Ocala, and the entire service department for a job well done.Ben Mathews

Roger

Mar 2, 2016

Everyone was polite and helpful... Our salesman, Mike Lehman, was easy to work with... seems to really care about providing a positive buying experience... and I am not an easy buyer... Honda of Ocala earned our future business.

Robert

Mar 2, 2016

Doug in service is friendly and professional in all he does .He makes me feel I'm important to him .

Oswaldo

Mar 2, 2016

Was greeted immediately. Work was performed in a timely manner. Service advisor was pleasant and efficient and took care of an issue that was not scheduled for at this appointment. And I always get a free car wash!!!

Hugh

Feb 29, 2016

Doug was very polite and he also gave me a certificate for breakfast. I had an English muffin and coffee.

Tonette

Feb 29, 2016

The promptness of the service because I came 2 1/2 hours early from my apt. time. Also Rob was just so kind andattentive & kept me informed. Appreciated the free lunch& comfortable sitting area.

Rachel

Feb 28, 2016

I came in for an oil change and tire rotation for my two vehicles, service was very quick and professional as usual. As I waited for service to finish up I spoke with a Sales person named Chris who was very helpful in showing me some of the new Honda models. I had been considering giving in my old Honda civic for a newer one and Chris and the manager Ramy were very helpful in helping me pick out a new Honda Crv that fit both my needs and budget. I would highly recommend this dealership I have had nothing but pleasant experiences each time. I should also mention that the employees stayed past closing time to make sure I had everything I needed to take home my new suv that night.

Jill

Feb 28, 2016

Chris Hansen the person that always helps me for a number of years now always finds what is wrong with my Honda CRV 2005 and he gets the job done that is why my Honda is in good shape. A 10 for Chris!!

James

Feb 27, 2016

Mike Lehman and Romni took time to listen to us and work within our budget. We are EXTREMELY pleased with our treatment. I hate shopping for cars. Our last experience with buying was a disaster but Mike was able to help us. The financial gentleman even helped us with gap insurance that we didn't know about. We couldn't have had a better experience than we received. When we need service, we have had wonderful attention. My husband said you made buying experience what it should be. We will definitely be coming back for service. Thank you so much for your saleman like Mike Lehman, he really seemed to understand and care for us as people and not just for selling another car.

Jenny

Feb 27, 2016

I want to thank Ricky De Jesus and everyone in Honda of Ocala.You guys worked as a team and made us feel very comfortable since we stepped foot on the dealer. Your manager and Corey were great and very attentive to our needs. Julio, I know he went out of his way to get me a great deal and I'm very thankful. He made sure we left with a big smile and we did. Ricky well, you made this dream come true. I'm very thankful for all your effort in finding and getting me the car I wanted. Without you this wouldn't have happen. Again, thank you for everything! My family and I are very happy. I would definitely recommend you and Honda of Ocala to anyone. It was worth the long drive.

Billy

Feb 27, 2016

My service rep was very helpful and the work was done in good time. I was allowed to bring my van in the night before and leave till the next day & then be worked on.

Hosanna

Feb 27, 2016

the service was excellent. i was informed of the things that needed to be serviced, the parts to be replaced, the cost of each service/parts & if i wanted them done.

Corinne

Feb 27, 2016

The Service rep-Doug was very knowledgeable and helpful.Fast service. Comfortable waiting room with large screen TV but volume was a bit too low.

York G.

Feb 27, 2016

Recently I took in my 2007 CR-V for the recall replacement of a door lock actuator (the second one to fail in a year, but that's another story). I only go to this dealer when I have to for any warranty work (which has only been twice). Of course, they always do a "complete courtesy" check. Well, they "found" a list of about 7 items that needed to be done--at a cost of about $5,700. I told them I was going to get a second opinion, but if it were all true, I was not going to spend that kind of money on a car with 117,000 miles on it. Well, obviously the sales people know this, becausein the lounge area they had a very friendly marketing rep come talk to customers and try to get them to meet with a salesman to see what kind of an "upgrade" they can work out. I did drive a new CR-V to see what they are like, but I told them I couldn't afford it right now.So a couple of days later I went to two different mechanics I know and they both told me that there was noting wrong with the car. And they BOTH told me that they get people from dealers all the time who do this. It's a nice scam, isn't it? They both also said that the CR-V's last forever and virtually never need the kind of work that the dealer had told me.

Carol

Feb 27, 2016

I have worked with Kristen for my 2014 CRV over the years. She is always friendly, explaining everything very clearly and correctly. Thank you, Kristen

Melody

Feb 26, 2016

answered all my questions and got a better rate for me, out of his way to sell me the car I wanted.

James

Feb 26, 2016

The personal attention given to me from my service rep. She is courteous, competent, efficient, and most of all conveys an attitude that I am very important.

Richard

Feb 26, 2016

It was easy to get an appointment. While I waited, the Service Advisor was very nice and kept me informed . Dealership had free manicures for women that day. Dealership washed my car without being asked to do so.

Barry

Feb 26, 2016

Honda performed a thorough check on my vehicle and made excellent recommendations to correct deficiencies in addition to the oil change I had requested. I greatly appreciate the great work that H. of O. has always provided.

Lisa

Feb 26, 2016

I like all the desks and all the associates there to help the customers. I like how clean everything is. I will come back.

Helen

Feb 26, 2016

Everything was exoplained tome during the process.Your sales person,GEorge, was very nice. Your financial person was very kind and repeated anything I did not understand.

Joseph

Feb 26, 2016

Free oil change as a new customer. Great service. Rep... Clean everything...comfortable. Best I ever I countered anywhere and I've seen many..

Cheryl

Feb 26, 2016

Quick courteous, when there was a snag and they needed to keep my car, they immediately offered a rental to make the repairs very painless

Peter

Feb 26, 2016

Ginger who logged me in at reception was Courteous, efficient, knowledgeable and went out of her way to find the answer to my query. Service is good. I appreciate the relaxed waiting environment & great breakfast bar.

Barbara

Feb 26, 2016

Frank M. was so good at explaining details about the car but I was so overwhelmed. I bought a "computer on wheels" and love it, but need to take many classes to learn the programming.

Karen

Feb 26, 2016

Received a rental car N/C....Needed the car by 5PM Serviceput a second Tec on the car and completed on time..Always very pleasant and professional

Susan

Feb 26, 2016

Very friendly explain everything about the needs of my car. Service was fast. Also washed my car. Took my car on time of appointment.

Ronnie

Feb 26, 2016

courteous professional assistance and attention to my needs, with truly superior customer care. Great buying experience with the sales person, managers and financing staff.

David

Feb 26, 2016

Very friendly and communicated clearly what would be done and what the cost would be. When complete, everything was thoroughly explained.

Achav1

Feb 24, 2016

So I walked into Honda of ocala after a really long day of going from dealership to dealership from Orlando all the way to Gainesville. I as greeted by Gabe V and told him exactly what my girlfriend and I wanted. After a short test drive and an hour or two of negotiations we drove out with our new car. The whole process could not have been so easy and simple. Gabriel was the most accommodating salesman I have ever encountered. Responsive, helpful, and informative. It was a complete difference from the Honda of Gainesville experience where we test drove three cars and the salesman didn't even take down our info or ask our name. 110% would go back again to Gabe and Honda of ocala.

Cj

Feb 19, 2016

My wife tried to trade in her car to get in a bigger vehicle. The salesman she dealt with, William Castaneda did not work with her at all on lowering the price on the vehicle or giving a fair price on the trade. The vehicle she wanted was a 2015 CRV which he kept claiming was brand new. Even if it was never driven, 2015 is already a year old. She left feeling insulted and said he was very disrespectful. I tried to contact the general manager via email with my concerns, and was replied to by another salesman who clearly didn't read the whole email. I responded again and never received a response from the GM. I do not appreciate the disrespect and recommend anyone else to drive to Gainesville or Orlando for your Honda

Roslyn

Feb 18, 2016

Consultants very patient and willing to answer all my questions even if it wasn't pertaining to this visit nice waiting rooms enjoyed a nice lunch and a good movie while I waited

Joe Baudo

Feb 15, 2016

I brought my 2015 Honda Civic to have the windows tinted. That is where I met Mike Ramon , a true expert in his class. I was amazed at the quality of workmanship and the pride he took in it. When he applied the film to the window he would check it over and over. If something was off in any way shape or form, he would re do it . It had to meet his standards. It goes to show you that ALL service reflects on the Dealer. The service Mike provides definitely contributes to the 5 stars of, Quality of work, Friendliness, and Price. Kudos Mike Ramon.

Diane

Feb 13, 2016

I went in for a oil change and while they checked out other things that might need attention found my tires needed to be rotated to make sure they wore evenly...I was able to have it done at the same time. Very pleased with Kristen Lewter my service advisor

Vicki

Feb 13, 2016

Chris Rodman was awesome!! Very good friendly salesman! Knows his stuff. Ocala of Honda was great! I would highly recommend.

Edward

Feb 12, 2016

Omar was awesome! No pressure and full of helpful information and a very good price! I would ask for him every time. Thank you....

Raymond

Feb 11, 2016

Kristen helped so very much when we returned and found our 2015 Pilots battery was completely dead then once we got it running she suggested we bring it in so they could change it out under the warranty.

Phyliss

Feb 11, 2016

Everyone was so friendly and helpful. Kristen Lewter made sure I understood everything that was being done. The time I was given was spot on. I will return again.

Joseph

Feb 11, 2016

it was very fast, got in and out in less than an hour,I have another appointment for next week, looking forward to the great service.

Carol

Feb 11, 2016

My appointment was accepted immediately for an oil change. Some warranty work got done (no charge). Doug McKee is first rate as my service rep.

Annabell

Feb 11, 2016

The Excellent Customer Service. Ginger was great and showed care and concern. They went so far as to make sure I had a loaner vehicle to drive while my vehicle was in the shop. This was at 4 pm on a Saturday and they still made it happen.

Rod

Feb 10, 2016

Since I was located a considerable distance away, the internet sales team and GM were willing to work with me from photos of trade, etc.

Terry

Feb 10, 2016

Very organized & polite (Ron Young service department Ocala Dealer). Also gave me recommendation on future service that will be needed.

Darlene

Feb 10, 2016

I only take my car to this Honda dealership to get an oil change, maintenance, repair, part, etc. I have always received great service. Lance was the person that handled my service and he was great too. I also like the coupons.

Travis

Feb 10, 2016

Everybody was extremely helpful and put the customers needs first. I would definitely recommend this dealership to anybody looking for a new car.

Laurence

Feb 10, 2016

Our salesperson mr. Lehman was extremely knowledgeable and flexible during our lease negotiation. This was by far the smoothest and least stressful lease we experienced in over 20 years of leasing the Honda Accord.

Louise

Feb 10, 2016

I felt the service advisor, Joe Cabrera, was concerned and honest. My time waiting for the service on my CRV, was pleasant. Joe invited me to have lunch at your kitchen, and then had your courtesy van take me to Walmart to shop while service was being done. I enjoyed your coffee while waiting.

MeganH89

Feb 10, 2016

Salesman Jeremy at Honda of Ocala made our car buying exsperance easy and stress free!! He went above and beyond in making sure the price was fair!

Dextra

Feb 9, 2016

I like the fact that they have always met my needs when it come to my vehicles...Thank you Kristen and Scott

Melissa

Feb 9, 2016

Our salesman Corey and Sales manager Rami went above and beyond to find us the perfect vehicle at the right price. Would definitely do business with them again! Treating us with nothing but kindness and respect.

Shopper29

Feb 9, 2016

George Velez was my salesman and he is fantastic. I recommend him highly. He is friendly, honest, knowledgeable and efficient. I was treated with kindness and respect. George answered my questions and if he didn't know something, said so and went for answers. I would encourage anyone who needs to get a vehicle to contact George and rely on him to assist.

Jane

Feb 9, 2016

Sales person was efficient, thorough and very good in all matters. Prices were reasonable and the work finished at the time promised.

Jagrutkumar

Feb 9, 2016

I met with Chris Rodman on recommendation from my friend and I got the best deal I can ever imagine on the car I wanted for the trade I expected. It's a really good experience and I would definitely recommend anyone for their car. I am first time new car buyer and I didn't feel uncomfortable or scared they made it real easy for me.

Ariadne

Feb 6, 2016

I liked the entire experience from first contact to waiting. The friendliness of all staff, the service representative's explanations and the sales rep's sales guidance were all polite and welcoming. I was very comfortable even while waiting. Also, I appreciated the complete vehicle check-up/inspection for full assurity of working order. I enjoy the Honda mileage! If a new or used Honda is in my future...I will return.

Anthony

Feb 6, 2016

Prompt accurate service. Courteous service advisers. Had a problem with battery. Diagnosed and replaced under warranty.Checked entire vehicle and foind no other issues.

Marcha

Feb 5, 2016

The repair was done quickly And properly. Joe, the service tech, was polite and professional and provided a good explanation of what the problem was.

Heather

Feb 5, 2016

I was able to get in quickly for an appointment, the scheduler was very nice and professional, the service rep, Lance, was great. He spoke professionally with me and wasn't condescending like many men are in the service field. And I spent less than I thought I would.

Randy

Feb 4, 2016

Great service people. Seem to really value your customers. Would recommend this dealership for anyone who is considering an automobile purchase.

Deborah

Feb 4, 2016

My sales person George was very knowledgeable and helpful during the process and in fact my friend who was with me bought a Civic that day. He has excellant people skills.

Richard

Feb 4, 2016

I liked that you matched the prices with Orlando and allowed us to purchase our new vehicle locally. Overall, a good experience.

Doris

Feb 4, 2016

Tony was courteous and attentive. My first time in Honda of Ocala. I was very pleased with his service and he even offered me lunch. Thank you. .

Robin

Feb 4, 2016

Knowledgeable and friendly sales team, swift service. They really went above and beyond to make every aspect of my buying experience a great one.

Jacqueline

Feb 2, 2016

My Service Advisor, Tony Bursey, explained to me the importance of using Honda parts as opposed to a Discount Auto Parts store. He was very helpful, and even suggested that I could call him direct for all future auto services.

Patricia

Feb 2, 2016

The buying process was very easy and they worked with us at every level. We got a great deal on our trade in vehicle.

Barbara

Feb 2, 2016

The whole atmosphere at the dealership was warm and friendly. My sales rep, Chris Dehn, was knowledgeable, a good listener, and remembered details of conversations we had during our test drives. He established a level of trust with me. He was persistent, but not pushy. The sales manager, Ramy Tarawneh, was also friendly, helpful, and supportive. He had a positive attitude and I was impressed that he worked with Chris to transfer items from my old car to my new car. I bought a car at this dealership 4 years ago, and my experience was totally different. It was stressful, impersonal, and drawn out. Major improvement since then.

Jellybean

Feb 2, 2016

Oh yes I well help you??But all he can think of is his big award.Well I hope you are happy..I am so mad at myself at 73 to trust car dealers.Judy Cox

Alexis

Jan 31, 2016

I love the overall customer service it was excellent. Everyone was so nice and welcoming. Even though I didn't buy my car from them they didn't treat me any different.

Connie

Jan 31, 2016

We found a car we liked and the sales person gave good explanations about it. We got a free lunch.

Louise

Jan 31, 2016

GREETIING US IN A PROMPT AND FRIENDLY MANNER. SHOWING THAT YOUR SERVICE REP. REALLY CARES AND GOES UP AND BEYOND TO TAKE CARE OF US, ANSWERING QUESTIONS, ETC..

Gerald

Jan 30, 2016

Received what I expected within the time I expected. The breakfast was good also. Mostly I appreciate the attitude of all the employees I encounter.

Thomas

Jan 30, 2016

Sales and finance team very knowledgeable and courteous. A great buying experience. Great job. Excellent dealership to purchase a vehicle from.

Kendall

Jan 29, 2016

Everyone was very nice and extremely helpful! Christian and Ricky did everything in their power to get me the best possible deal and I couldn't be more appreciative!

Kim

Jan 29, 2016

all dealership people were real nice to work with. I would buy another car from them . it was a easy process.

Linda

Jan 29, 2016

Easy drop off, was updated during process, work completed when promised, pleasant service people, clean waiting area, nice snack/meal area with complementary food avaliable

Gary

Jan 29, 2016

I was treated exceptionally well by everyone. They seemed to take a genuine interest in me and even introduce me to the service people.

Travis

Jan 29, 2016

Everybody was very helpful and accommodating. They went above and beyond to make sure I had a great experience. I definitely recommend them.

Lori NJ

Jan 29, 2016

The service is by far the best I've ever dealt with. They are thorough but never pushy and always take the time to understand what your concerns are. Everything is explained to you before they go ahead and do any work so you are never surprised in the end with a bill you didn't expect. If Tony says it needs to be done, I know that it is important for the safety of my family. I know that he would never steer me wrong!!

John

Jan 28, 2016

I liked the prompt attention, the thorough explanation of what was found/recommendations. The service adviser was very helpful and professional.

Virginia

Jan 28, 2016

My advisor was very understanding and patience because I wanted to know more what they were doing to my car. He took time to explain in writting and verbally what was happening.

Beatrice

Jan 28, 2016

Friendly service and turn around time of completing my car. Also, the amenities in the waiting room are suitable for waiting. The Manager, Robert Owens came out to talk to me and made me feel comfortable about servicing of my Ford. He's a real class act!

Joyce

Jan 27, 2016

Mike Lehman was very helpful, professional and made sure he took care of all my concerns. This was the first vehicle I had to buy since the loss of my husband. I was a little apprehensive about this but I am so thankful Mike was my salesman. He took the time to answer all my questions and was very helpful.

Tracy

Jan 27, 2016

Service was excellent. The Service Advisor was very thorough in explaining the necessary repairs and their costs. He was also very courteous and professional. Car ready before promised.

Edwin

Jan 27, 2016

The product knowledge and professionalism of the sales representative AND the finance rep. were exemplary. Both were very courteous and thorough.

Larry

Jan 27, 2016

First time a experienced a waiting room with food. Great idea.... Service was great and done timely. Will come back again.

Marcelo

Jan 27, 2016

Outstanding serviceWe never have been pushed to buy during our processKevin Cash is a great guy and he did the buying process a breeze.

Blanche

Jan 26, 2016

Nice dealership plus the service rep is great. They will call you with what needs to be done, no surprises.

Mary

Jan 26, 2016

The sales dept (Ted Shupe & Ramy) we very helpful and only paid attention to us during the transaction We were treated very well.

Keith

Jan 24, 2016

Polite and efficient customer service. It seems like they place a high degree of importance on customer satisfaction. I have enjoyed my experience with ever interaction.

Aaron

Jan 23, 2016

The fact that I was able to be helped quickly and Rob was very helpful in getting me setup to have my oil change.

Steven

Jan 23, 2016

Friendly Sales and service reps. Always flexible with my schedule. Plenty of things to keep you occupied while waiting for car to be service.

William

Jan 22, 2016

sales people are courteous, knowledgeable and easy going-no pressure. service department is excellent.Thank you to Tony, Edwin, Ramy, Joe, Scott, and Robert.

Robert

Jan 22, 2016

Seemed through to me. i did not like the problems that were identified, but since i am not a mechanic, i have to accept the information you provide. The business end of things were very will organized and people are courteous... the made a "painful" experience (from a financial perspective) bearable. The sandwich was good too. I trust the repairs made to my vehicle will hold up well.

Ramon

Jan 22, 2016

Short visit with outstanding service, service was too quick and my car was cleaning in a professional way. They have a good amenities and tv in the waiting room

kenm22

Jan 22, 2016

Had 3 different Honda's serviced at Honda of Ocala with great results. They have always provided quality service, with exceptional value and a truly outstanding customer experience. They have gone out of there way to accommodate my schedule in many cases. Truly an outstanding dealership.

gadlage, david

Jan 22, 2016

Enjoying my 2015 Honda Accord that I purchased from Honda of Ocala. Gabriel Valenzuela made the experience of buying this car easy. Would highly recommend him to my friends.

Kayla

Jan 21, 2016

Mr.Lehman was supportive and honest and i love how Mr.Lehman help me anyway that he could and so did Mr. Hansen

Debra

Jan 21, 2016

I like the entire mtce. process from booking on line or calling directly, to the personnel to the quality of work performed.

John

Jan 20, 2016

Tony provided thoughtful (and welcome) advice about service needs, and took the time to help clean up a small but stubborn windshield problem.

Timothy

Jan 20, 2016

Sales person very helpful along with the general sales manager on working out the best possible deal. Loved the free lunch while waiting to pick up vehicle.

Geri Brocker

Jan 19, 2016

My 2016 HRV had a noise when I pushed on accelerator and let up and then pushed it again at 35 to 40 and it was very annoying. The service dept verified it and fixed it...AWESOME! They worked hard to find it!

Frederick

Jan 19, 2016

Your service manager Doug McKee is always very professional and I have never had any problems with the service of my vehicle, well done. I also have my T-bird serviced at your dealership.

joeanne1

Jan 19, 2016

I was passing by and stopped by to see if I could get the road grime off my 2016 CR-V after a road trip to south Florida and was in and out in less than 20 minutes thanks to Joe Cabrera and the service team.

Elaine

Jan 19, 2016

kind ,courteous service from Candace really made my decision to buy my Kia Sorento from Honda of Ocala. Since I paid cash for my vehicle I could buy anywhere but the level of service I received after the first vehicle I picked out from the dealership was sold really won me over.

frank and kathy

Jan 19, 2016

always a pleasure to have veh serviced Lantz always with a smile and all the others, also keep ,up, the excellent work. breakfast is a great idea and the tv helps while you wait.

Fergmanj

Jan 19, 2016

Doug McKee Always takes great care of me. Never have to wait. He always has an answer for me. He will go out of his way, to make sure everything is taken care of.

george3850

Jan 19, 2016

Joe Cabrera is always very helpful and goes out of his way to make you feel comfortable and always explains what is going on with servicing of my vehicle. I totally trust his opinion.

Mighty Mite

Jan 19, 2016

Have always had a good response from service department. they take care of everything and help keep you up to date on all service needs.

karen 75

Jan 19, 2016

The service has been very good. I have been coming to Honda of Ocala for eight years and the staff are very efficient, knowledgeable and friendly. The little lunch counter is also a great plus and many times a free snack. I also like the fact that they are pet friendly, another plus. My CRV has been taken care of very professionally. Thank you

Frank1928

Jan 19, 2016

My wife & I have been patronizing this dealership for the past 28 years, having leased or purchased about 8 vehicles during that time. My most recent encounter has been with the service department and with Chris Hansen, in particular, who always takes great care in seeing that my car's needs are attended to swiftly & professionally. He is pleasant to deal with and answers/explains any questions or concerns I might have in understandable detail. I also usually take time to greet Scott & Tony when I visit.

nancy and john

Jan 19, 2016

We purchased a 2013 Honda Accord from Honda of Ocala and are very satisfied with the car but also the services rendered by this dealership. Starting with Scott who is the service manager and right on down all of them are attentive to detail, honest and give you the service that you would expect from a dealership. The waiting room is very nice, coffee is always on, and if you will be there a few hours they will even provide you a lunch. Our next car probably late this year or next will be the numuber one rated civic. We recommend that you purchase a car from this dealership as they seem to sharpen the pencil on price very nicely along with the service you will receive from Scott and his team.. Nancy and John Wilson longtime customers.

Matthew

Jan 17, 2016

KRISTEN LEWTER WAS RIGHT ON TIME FOR OUR APPOINTMENTALWAYS GOOD PEOPLE AND EXCELLENT SERVICE. ALWAYS ENJOY OUR VISIT TO HONDA OF OCALA.

James

Jan 16, 2016

We had reviewed the CRV previously and knew it was the model we wanted. This combined with our pleasant salesman made the process pleasant,

Dennis

Jan 15, 2016

Prompt and efficient. Every option and condition was explained in a factual manner and future planning was layed out like a roadmap

Atanacio

Jan 15, 2016

Very pleasant and Doug McKee, one of your Service Advisors treat me respect and professionally. Doug takes good care of me and my wife every time we bring our cats either for a change oil or for some repairs

Peter

Jan 14, 2016

Nice waiting area, food and beverage. Nice transportation and driver back to my job. When I didn't call for return transport rob my rep. Called to make sure I was ok. Great thoughtfulness!

Richard

Jan 14, 2016

All went as planned. The work was done on time. The estimate was accurate. the waiting room was comfortable. Very good service tech.

Susan

Jan 14, 2016

I had spoken to our salesman on the phone a few days prior and negotiated a price. From previous experience car buying is an ordeal not a pleasure but we arrived for our appointment and all went smoothly and the price was very close to our agreement. We had no haggling and everyone was very pleasant.

Patricia

Jan 14, 2016

Service was completed promptly - exactly at estimated time for completion. Every employee encountered was personable and extended offer to assist me. The atmosphere was professional but relaxed.

Edger

Jan 13, 2016

The courtesy of Kristen and her professionalism made my experience with Honda of Ocala a very nice and rememberable time that will put Honda of Ocala as the first place I will go when I decide to buy my next car.

Thomas

Jan 13, 2016

service person was very helpful. The service area was clean and they gave me a free breakfast. That was good because I was hungry. Good work.

Barbara

Jan 12, 2016

everyone was so helpful and friendly, even the people waiting in the waiting room.....the people who took care of me were exceptional

Roger

Jan 12, 2016

I liked the ability to make an appt. for service but there was some confusion when I first arrived. Since the appointments are not made at the local level, the dealership didn't know who I was talking about when I arrived at my scheduled time. At ant rate, it got worked out and everything proceeded smoothly from there.

Merle

Jan 11, 2016

Relaxing environment with the movie and free breakfast ticket. Professional service The services were well explained and performed to expectation. I was told it would take an hour to an hour and a half to complete. It took a little over two hours. A heads up would have been nice, but overall it was an excellent service.

Travis

Jan 11, 2016

I went for an oil change, I got an oil change and a clean bill of health. Nnobody tried to sell me a fuel filter or anything.

Tamara

Jan 10, 2016

This was my first service with my used Honda Accord that I purchased with them. Normally, I would have taken my vehicle to any old service place and get mediocre service. But Honda of Ocala was terrific, very professional, quick. personal. I feel that I can trust them and that they won't try to sell me a bunch of stuff that I don't need. The waiting area is very nice and comfortable. Free breakfast was included and was very tasty. I would recommend using Honda of Ocala for purchase or service.

Jcqlnmeadows

Jan 9, 2016

My last couple of experiences buying from dealers were nightmares and I was honestly dreading today, but I had a very nice surprise. My husband, 1.5 year old son, & I all went to Honda of Ocala to look at a vehicle I found online. They were so friendly with us, accommodating, and helpful. I had a certain vehicle in mind when I arrived and I left with that vehicle a couple of hours later. There was no hard core hageling or awkward back and forth with numbers. We worked around a price that would fit me and my family comfortably, they were understanding with what we wanted and where we financially wanted to be, and they had a speedy process (which was appreciated with a tired toddler). They helped keep my son happy with fresh popcorn, a kids play room, and a being friendly and interacting with him. There wasn't a long wait time to meet with their financing team, and when I did they were very nice as well. Overall I definitely plan on recommending them in the future and I will go through them again if I decide to purchase a vehicle in the future!

Annette

Jan 9, 2016

Every time I go there I am always greeted with a happy smile. They are always happy and eager to help.

Richard

Jan 9, 2016

I was greeted in a very courteous & friendly manner. Scottie & Lance were very professional & attended to make the service of my Honda a pleasant experience. The complimentary car wash was greatly appreciated.

David

Jan 8, 2016

Chris my service tech was very courteous and kept me in the loop as to what time I could expect my service done.

Brinda

Jan 8, 2016

Service was fast, easy and affordable. Also food vouchers for a quick breakfast or lunch makes the wait very pleasant. I've been going to Ocala for the past 10 years and have been very pleased with the service and staff.

Henry

Jan 8, 2016

Kristen our service adviser went above and beyond our expectations for service and advise. She is the most valuable asset Honda of Ocala has.

Ronald

Jan 8, 2016

Friendly service - Advisor willing to go the extra mile. Keep up the good work. The free breakfast is a great idea.

Cheryl

Jan 7, 2016

Doug was terrific explains everything to me about my 2011 fit sport.......He's always ready for my questions his estimates are always right on.....I appreciate his efficiency and friendlinessThe service department is set up really good.....enjoy the breakfast....watching the movie makes time go fast....

Annmarie

Jan 7, 2016

service writer was very informative i came in late with a dead battery she took care of it quickly and i was on my way in about 25 mins

Rene

Jan 7, 2016

Rob is a tremendous help when i go for service. All ways easy in and quick checkout and free breakfast makes for an easy morning

Jimmie

Jan 7, 2016

Honda of Ocala seems user friendly right down to the hours they are open for business. From the time we entered and were greeted by the receptionist, all the way through dealing with financing details to complete the sale, everyone was warm, knowledgeable and professional. Our salesman was Harry Vazquez and he turned out to be exactly the person who could help us get the car we wanted. We greatly appreciated his ability to educate us about the CR-V, his enthusiasm, and the patience he maintained throughout the process while we worked out the details of the purchase. We consider him to be one of the finest salesmen we've ever worked with, and feel fortunate to have met him. Now we are enjoying our new CR-V and the pleasant memories we have of buying our car from Harry. So far we are very happy to be a customer of Honda of Ocala, and I am looking forward to receiving the same level of care from the service department in years to come.

Mks081515

Jan 6, 2016

Very professional and great people to be around. I would highly recommend for anyone looking for a great place to purchase a new or used car.

Laurence

Jan 6, 2016

Tony Bursey is the best service rep. He takes time to listen to the problems and pays attention to detail.

Nana

Jan 6, 2016

I am very fortunate to have a man that I trust help me buy a new CR-V. This is my 3rd car experience. "Big Dave" is my man! He is a super gentleman. He went out of his way to find a 2015 CR-V. This is my 3rd CR-V in the last 14 or more years. My last CR-V was a lease. I am retired and I really don't drive much, so it suited me. It was my first lease and Dave was very careful to explain all of the information to me. Since I had a few months left in my lease, I decided to roll it over to a 2015 CR-V. He drove me around the lot to see the ones they had and the colors. I have never owned a black car before, but I spotted a nice one and that was the one for me! Dave wrote up the deal and was very patient with my many questions. I am a retired woman who will be 70 this year. As you might imagine, I had many questions! The next time you are at Honda of Ocala, ask for "Big Dave"!

Sandra

Jan 6, 2016

The most I liked from this dealership was the deal that Jorge Velez gave me. Since we started by phone until I got in the dealer. He honored everything and I don't loose my time.

Wayne

Jan 6, 2016

Honda of Ocala appear to have a no pressure sales policy. They have a state of the art facility with many customer conveniences.

Dennis

Jan 5, 2016

Staff is always making certain that we are comfortable and that we are well informed on the progress. Complimentary coffee and breakfast was nice, too.

Juanita

Jan 5, 2016

My experience was informative, quick and dealt with friendly employees. Offered a free breakfast coupon, free coffee, nice atmoshpere, nice people.

Amy

Jan 3, 2016

Doug is always professional and friendly. He contacts me immediately with status or when car is ready. I have been having my vehicles serviced here and never a problem.

Akhari

Jan 3, 2016

The staff were nice and friendly. They made sure that I got the car I wanted at a price that I could afford.

Cheryl

Jan 1, 2016

EVERYTHING WAS TAKEN CARE OF QUICKLY AND EFFICIENTLY. kRISTEN LEWTER IS WONDERFUL. ACTUALLY I BOUGHT A NEW CAR YESTERDAY 2015 CRV.

Robert

Jan 1, 2016

the service dept. is fair and very good at quickly servicing my car. they are professional. Honda of Ocala is by far the best dealership I have dealt with.

Sharyn

Dec 31, 2015

Technicians are always pleasant and take time to answer any questions. Never had a problem at any of my visits.

Joseph

Dec 30, 2015

Your service tech Lance, was very helpful. I think it's great that you offer breakfast or lunch, for your customers.

James

Dec 30, 2015

Service tech was very responsive, helpful and professional. Service department worked with me to minimize the cost. I was completely satisfied with the service.

Ann

Dec 30, 2015

Rob took care of getting my car the 40,000 maintenance and the Auto Butler. He also kept me informed as to the progress because I waited at the dealership for the services to be performed.

Joseph

Dec 29, 2015

When we decided we wanted a different car than the one we bought the first day,everyone was very accommodating and helpful in getting us is the car we really wanted, especially Mike, and nobody yelled at me for not making the right decision the first day. Zorro is a good salesman and we had a great stuffed pepper lunch on the house. What's not to love?

Susan

Dec 24, 2015

Lance was very polite and there are many things to keep one busy while waiting for repairs including a small luncheonette, gratis!

Shauna

Dec 24, 2015

William "Zorro" was extremely professional and not pushy. He listened to what my needs were and found a car with the features at a price I could afford. Every member of Honda of Ocala's sales team, from William to the finance manager and the used car department manager was friendly, courteous and professional. They made a car buying experience less stressful.

Susan

Dec 23, 2015

Chris was helpful, everyone friendly and nice. Bring your car under cover (it was raining) for you to get in!

Burton

Dec 23, 2015

Took my car in for servicing immediately. Chris Hansen was very helpful and friendly. Car has been maintained in tiptop condition.

Samuel

Dec 23, 2015

My experience with Ocala Honda is the better with auto services since 2007 with first Pilot, thank to your of services advisors.

Joseph

Dec 23, 2015

Always perfection when you visit Honda of Ocala from Sales,Finance and Service. I have bought 6 cars and please with everyone. Go Honda of Ocala.

jen,todd

Dec 20, 2015

EDWIN VELEZ WAS THE MOST PATIENT AND PROFESSIONAL,PERSON I HAVE DEALT WITH IN A DEALERSHIP.HE EXPLAINED EVERYTHING TO MY HUSBAND AND I IN A TIMELY MANNER.I GOT A 2016 HONDA CIVIC.ITS GREAT.I LOVE MY CAR.THANK YOU EDWIN.I WOULD RECOMEND SEEING HIM. JENNIFER ,TODD HAVERSTOCK.

Joanne

Dec 20, 2015

Immediately acknowledged. Imformed length of proceedure and what it entailed.Waiting area clean and tidy.Always enjoy food at Tin Cup Cafe.Movie not as loud as usual.....horray!

Norman

Dec 19, 2015

Everything very well. Who ever did the Auto Butler on the car did the best job ever. We have had it done several times, this time it was the best.

Mark

Dec 19, 2015

Had an appt. Was taken on time. Enjoyed the complimentary breakfast. Chris Hansen was efficient and professional. The car was washed. I was very pleased.

John

Dec 19, 2015

Had a 9 AM appointment, and was checked in within 5 minutes of my arrival. Was able to get back home before noon. Kristen Lewter greeted me and did everything she could to get my service done on time.

M

Dec 19, 2015

Everyone is always cautious and appointments are on time. The facility is always neat, clean and organized. Service and sales staff are very friendly.

Archie

Dec 17, 2015

I was extremely pleased with the way Chris handled my problem I didn't have a appointment but he had me in and out in time to make my noon appointment

John

Dec 17, 2015

Tony, our service advisor is very, very good. Tells us what needs to be done and what can wait. Always offers breakfast snack or lunch while service is performed.

Martin

Dec 17, 2015

The positive and friendly of the staff we had contact with. Special to our service advisor, Rob Young. This was our 2nd service app't and I did not thoroughly understand how my various service contract worked. He explained each of them in simple language. He also gave me a card and advised me to call him if I had questions or problems with any of them. The cashier was also very personable and pleasure to deal with. Sorry didn't get her name, about 5PM, 12/16.

Charles

Dec 16, 2015

neat, clean, pleasant experience , it doesn't hurt that they sell a good product that gives excellent service to the end user

William

Dec 14, 2015

Joe did a great job as usual. Kept me informed of the current status of maintenance and the car was done on time.

Ana Tokta

Dec 13, 2015

Michael Finn was very helpful and very professional. He explained everything i needed to know about car i wanted to buy . The result of his excellent work is i bought a beautiful car Honda CRV 2016 . I had a great buying experience !

Sonja

Dec 13, 2015

Accuracy and detailed oriented. Very attentive! Thank you for making our first experience enjoyable. Went in for a first time device on my Accord-

Kathy

Dec 13, 2015

fast service- Saturday hours. Good service. Comfortable waiting area. Service rep was helpful. Will always bring my car here, Merry Christmas

Dolores

Dec 13, 2015

taken right away. tony had to call Memphis about my plan I had bought with them and I will take care of that. very efficient and pleasant

Laurence

Dec 12, 2015

I appreciated the ease of scheduling. We didn't have an appointment when our tire pressure warning came on yet your service department had us come in immediately. They also offered to perform a recall service on the spot while we waited. I've heard stories of other dealerships requiring you to leave a car all day for warrantee recalls like this. The service was done in a timely manner and our tire was able to be repaired and did not require replacement.

Joan

Dec 11, 2015

Service personnel take concerns seriously and are thorough in checking for sources of problems and correcting them.The luncheonette and breakfast/lunch vouchers are great when I have to wait for servicing of my Accord.

James

Dec 11, 2015

I always have a good experience at Honda of Ocala - friendly people - plus they know what their doing.

Deforrest

Dec 10, 2015

No pressure environment, friendly employees, willing to help to find the best deal. Melvin did an awesome job in helping our car buying experience!

Shari

Dec 10, 2015

My service liason was very courteous and friendly. Great amenities to pass the time while waiting for your service to be completed

Susan

Dec 9, 2015

Friendly and informative sales person (Chris Dehn). He took the time to show and explain to me all the new features.

David

Dec 7, 2015

I called the day before for the service I wanted and Rob Young was all set up for us. Had a rental car ready and took us immediately. Great person to work with. Everything went smooth and the vehicle looks great!

Robert

Dec 6, 2015

Quick, Understanding, Not pushy. Did not feel like I needed to get a service that I did not go there for that day.

Geoffrey

Dec 5, 2015

Chris, service adviser, is great! Always knows how to get the most for my money! He is a huge part of why I keep coming back to Honda of Ocala!

drumman48

Dec 4, 2015

Gabriel was courteous and enjoyed dealing with him he was easy going not trying to shove me into a car to sell another he's a people person and enjoyed dealing with him and if I decide to get another car I don't mind drivinf 70 miles to buy a carfrom Ocala Honda......thanks very much

Jeanette

Dec 4, 2015

On time, quick, polite, well done. Loved the lunch, great idea, keeping up with the high end dealerships. Good job!

Geraldine

Dec 4, 2015

New, young sales rep (Antonio Ruperto) was very customer focused. Other sales reps helped him out to learn the system - reps worked as a team.

Olga

Dec 4, 2015

Rob, Honda staff, was very effective and assisted me in getting the service needs met. I was happy with the outcome.

Donna

Dec 3, 2015

Was waited on immediately. The car was finished as promised. Used the shuttle to shop locally while waiting. The lunch/breakfast bar is great.

James

Dec 3, 2015

They were nice and made me feel good about coming there,and special thanks to the service person who took good care of me.

Sally

Dec 2, 2015

Having a nice lunch was great and delicious! We did have a 3 hr wait, but that was expected as we had an oil change and auto butler application. Good job guys!

Dale

Dec 2, 2015

I trust the service department at Honda of Ocala. When Doug told me I would need rear brakes, I trusted him & told him to go ahead & do them if they had time. They treat me with respect & I treat them the same. Good, friendly, competent service department!!

Lindahop352

Dec 1, 2015

Gabriel and Ovi were very knowledgeable and polite. Gabriel was willing to help me from the start and he made me feel very comfortable. He worked hard to make me happy as a customer and did what he could to accomplish this. Ovi was the same way and workes me out an awesome deal. Thank you Honda of Ocala and a special thanks to Gabriel and Ovi!

Irie-p

Nov 30, 2015

Sale person was willing to call me after I received my car checking on me and make sure I like what I by. I would recommend him to anyone who want to by a car.

carlson, pam

Nov 29, 2015

My friend and I stopped in and met Gabriel Valenzuela. He was very professional and took excellent care of us. We were in a time crunch and when we shared this with him he did his best to expedite our time there. We feel we got a fair deal and drove away in my first brand new car. Thanks!!

Guadalupe Fabela

Nov 29, 2015

I purchased a vehicle at Phillips Chrysler this year which I totally regret. Vehicle was a lemon and customer service was off. I asked friends and family to recommend me a car dealership which 3/5 people they directed me to Honda of Ocala and specifically to speak to Emilio Perez, so I went to check it out. I had such a great experience with Mr. Emilio Perez his personality and knowledge of the vehicles and how determined he was to really help me to purchase one really got me excited so Yes! I will be purchasing my new or used vehicle with Honda Of Ocala. I really felt I was home. Thanks for an awesome experience.

pastorbenny

Nov 28, 2015

Benny Stewart (You)reviewed a week ago My wife and I worked with Gabriel in purchasing a 2014 Dodge Ram Quad Cab. We saw the vehicle on Cargurus.com with a price listed. After speaking with Gabriel, he called with an out-the-door bottom line price and that was before he knew of any down payments or trade-in that we may have. We had visited a new car dealership only a few blocks up from Honda of Ocala where the management tried to raise the price of a truck we were looking at. So I went down the road and a better deal and was treated much better. Honda of Ocala is a great dealership to work with. Very fair with their upfront pricing

Jacqueline

Nov 28, 2015

quick service on vehicle , excellent customer service. Facilities clean and inviting. Enjoyed personal attention, coffee, manicures and movie. Awesome

Felicia Valezquez

Nov 26, 2015

Emilio Perez assisted me when I purchased my car around 5 years ago. He was helpful , patient and kind throughout the entire process. I love my car STILL. It is still in Good condition and drives smoothly. Thanks Honda of Ocala.

brown

Nov 23, 2015

Had a wonderful experience thanks to the sales representative named Emilio Perez. He was very informative and knows what he is doing without a doubt will come get another car from there =) thank you for everything and will make sure to highly recommend this dealership.

Carole

Nov 22, 2015

Prompt service with great explanations of the service analysis. I feel confident about the job and look forward another trip.

Michael

Nov 22, 2015

Kristin is an Absolute Asset to your team at Honda of Ocala. She does an Amazing job every single time I have my vehicle serviced! Thank you so much Kristin for making the task of getting my vehicle serviced such a painless, effortless experience!

Jorge

Nov 22, 2015

Top of the line service. I give them 100 awesome people.I buy seven cars for this location and car number eight has to be for this location too thanks for great service.

E.

Nov 22, 2015

Nice waiting room, kept abreast of repair progress. Joe C. very helpful putting it all together . Best of all Teresa in the snack bar/ kitchen. Teresa is efficient fast and a very likable. She took care of everyone, customer and dealership personnel alike with no one wanting or waiting.

Ray7777

Nov 20, 2015

Even though we have always bought Hondas, the experience hasn't always been pleasant. Thanks to a very capable sales person, Candy Rowell, we left the dealership very happy with our purchase. She took time to understand our needs and helped us get just the right vehicle for a good price. From our first contact through the internet to handing us the keys, she did a first class job. I hope Honda of Ocala realizes she is a keeper. Thank you Candy!

Ashley Mize

Nov 20, 2015

All around great shopping and buying experience. My sales associate Melvin was incredibly patient and happy to work with me and my financing needs. He went above and beyond to ensure my satisfaction. Will undoubtedly send anyone looking to buy a car his way!

Robert

Nov 20, 2015

Chris went out of his,way to greet us and take us in with no appointment!!! We will be back because of him!!

Tania

Nov 20, 2015

Honda of Ocala has Friendly & efficient service! I do miss the above and beyond customer service from JC Diaz from the service department and Randy Marker the sales manager who made it possible for me to drive out of the showroom in a 2015 Civic SI...You will be missed dearly ;)

Charles

Nov 19, 2015

Friendly buying experience. Sales folks listened and guided us in the buying decision, were very helpful. Post sales questions were addressed promptly. End result is satisfied customers.

Still Sam

Nov 18, 2015

I have a 2015 honda civic,and love it, the nicest new car I've ever owned,when the 2016 civic got to my local dealer I want just to take a look and a test drive,simple and eazy.and my salesman made it that way,We talked about the new model verse the 2015 took a test drive,and only took a few min's of my time to review the sales option's.Gabriel Valenzuela is knowlegeable and a good listener. the visit took maybe 20 min's.I am very impressed with the team member's that work in all departments at honda of ocala.the next car I buy will be with them,someday.

Wendy

Nov 18, 2015

automatic offer of meal ticket, car wash only on the outside (experienced saturated interior 3X in the past), air filter shown to me before i approved purchase of new one

Elena

Nov 18, 2015

I liked being entertained with a light breakfast or lunch, a manicure and a clean, comfortable place to wait for my vehicle. Kristen in the service center is extremely nice and helpful. Honda is very fortunate to have her as an employee.

Alicia1211

Nov 17, 2015

I went into Honda of Ocala the other day to purchase a used car. Now see, the type of person I am, anything like that is always a chore. I am the most indecisive and unsure person known to man and I'm so picky to say the least. So, when I walked into the establishment I was already anxious as to how it was going to work out. Emilio Perez ended up being my salesman and he was just amazing. Not only did he make me feel welcome and appreciated, he assured me that he had all the patience necessary to walk me through the exact car I was looking for. I've never met any other salesman with the manners, understanding, and patience as that man right there. And I will most definitely be referring anyone I come across to go see Mr. Perez in their search for their next car. I was more than satisfied with my experience.

Vero

Nov 17, 2015

I purchased a vehicle from Emilio Perez at Honda , his customer service skills were above my expectations. He listened to my needs and my wants , got me into the vehicle that i wanted at the price that i wanted. I asked for a $300 payment and when i went to sign my paperwork my payment ended up being $272 dollars. I was also able to eat breakfast at their cafe while i waited. I will for sure return for my next purchase and i will continue to highly recommend Emilio Perez.

Richard

Nov 17, 2015

Very friendly and knowledgable staff .Pleasant waitingexperience with great food and movies.Salesman went out of his way to be helpful.

Donna Jazz

Nov 14, 2015

First I have to tell you that my husband and I ae diehard Toyota fans...Have owned several over the years. So when it came time to buy my new car there was no question as to where we were going. Deluca Toyota of course..Even knew the vehicle was I going to get..we went, looked and found the vehicle. But when we found someone to help us we were made to feel like unwanted guests, not only from salesman but also sales manager. They did not want to deal and I told them to call us if they could come down from the figure they were giving us...we left and I cannot tell you how dissappointed I was, one because wewere treated so poorly and two because I wanted a new car ,but told my husband that I would not buy another vehicle from Deluca. As a fluke we decided to check out Honda of Ocala. WOW. Am I glad we did that. First and foremost our salesman, Christian Calle, was the best salesman I have ever had the pleasure of dealing with. He was personable, listened to what we wanted and did not want, did not push us into anything. Was very patient and explained differences between the 2 Honda vehicles we were looking at. He spent as much time with us as we needed. He did not rush to get us into a deal and onto the next customer. I can say that it was a absolute pleasure working with Christian. Ricky the Sales Manager was as friendly and accomadating as possible also... (maybe it helped that he and I are both Notre Dame fans?) My husband and I are now diehard Honda fans thanks to all the people at Honda of Ocala. From the service folks that we met while on tour, to Troy the finacial officer, to Ricky sales mgr. but mostly because of Christian Calle. Thank you so much for a great vehicle( that I absolutly love) and a great buying experience. I have already told sever al people our experience and will be selling your dealership and the good people that make it work.Sincerly,Mike and Donna Jazz

John

Nov 14, 2015

Matt, the salesman, was low pressure and helpful in all aspects. I will definitely request his services in future car buys.

Evelyn

Nov 13, 2015

Everyone is friendly and willing to be of service. Show room is open and friendly. Service Writers are very helpful.

Greg

Nov 13, 2015

My salesmen was very forthright and full disclosures were made. Ted was my salesmen. Was very satisfied with trade in and purchase price.

Renee

Nov 11, 2015

Took my vehicle in for an oil change and to have my brakes checked. Our service rep, Rob, was very friendly, professional, and informative. Since this was our first visit, he gave us a mini-tour of the Dealership and showed us to the Customer Service Waiting Area. He also gave us complimentary tickets for lunch - a nice and generous gesture! I was impressed by the friendliness of the staff, the cleanliness of the dealership, and the seamless check-in and check-out process.

Lorraine

Nov 10, 2015

Everyone was so nice and friendly. Service was fast and complete even though they had to order a part (got it the next day). And a free lunch to boot!!!!

Shirley

Nov 7, 2015

Everyone was very friendly. I was also given a voucher for breakfast which I appreciated since my service visit took a pretty long time.

Elmer

Nov 6, 2015

Promptness of service and everything was done to my approval and quickly. Joe my service advisor did an excellent job explains everything in detail. Will return again for my service needs?

Patricia

Nov 5, 2015

Everyone was very courteous,and attentive, and treated me with Respect. I knew what I wanted when I went down there and I got exactly that. I am very happy with them.

Chelsea

Nov 5, 2015

Our salesman, Kevin Cash, went above and beyond! We are from out of town and he took the time to talk with us on the phone multiple times about any questions we had. One thing we really found impressive was a personalized video of our car that we were purchasing! It was so nice being able to see the car in a video before we drove 5 hours to get the car! He was very personable, didn't put pressure on us, and had a great sense of humor which made the process of buying a car that much more enjoyable!

Joyce

Nov 5, 2015

Friendly and knowledgeable. Staff completely friendly. They go out of their way to be helpful. Always treating customers with respect.

Tim

Nov 5, 2015

Rob Young did a very fine job getting things set up , but as always the entire service staff are to be commended.

vidia1976

Nov 3, 2015

Ammar Jaber is an excellent sales rep. I am very HAPPY my sister referred me to him. I was there on a Sunday, and the first salesperson seemed to be in a rush and asked us to come back on Monday. My sister had to ask for the keys, so I can at least look at it and drive it, a 2015 Civic. I wanted the car badly, but, unfortunately, they would not come down to my CASH price. The salesperson man flat out said NO. Anyway, I went back on Tuesday and met with Ammar, and he sold me a 2014 Honda Accord, it's not what I wanted, BUT he treated me like a human and took the time to assist me with the purchase ;) and I love my new car. Ammar Jaber is the salesperson that you want as a customer when buying a car, so please ask for him. You will not regret using him.

Broke down

Nov 3, 2015

my wife and I just came in to have both of our Honda cars serviced. Then they offered to check in with sales for trade in. We met with Harry from sales he was good and very kind. My problem is I hate dealerships that hassle you that is where sales manager Ramy comes in this guy would not take no for an answer. At one point we where leaving and he followed us. His tactic unfortunately worked after several hours we bought a car. I hate dealerships that hassle you and broke my own rule on buying. If you liked getting hassled this is this the dealership for you. I can honestly say I will not purchase anthor car from here. The bright spot was service was fast and dependable and Chris was great.

Jean

Nov 3, 2015

I was able to have the work done that day even though I didn't have an appt. The person who helped me was very knowledgeable and I enjoyed the movie, lunch, and hot chocolate that was provided

Robert

Nov 2, 2015

I enjoyed going through the sales process with Dave Knight. I liked his low key informational approach; he was having funselling a car, and I was having fun buying one.

Louis

Nov 2, 2015

Got me in and out in a timely fashion and even washed my car. The service department was courteous and reasonable in dealing with my Honda Element.

Colleen

Nov 1, 2015

Each sales associate I've tried, sometimes a preference, sometimes not, have been great! They make me aware of anything that needs replacing and do not make me feel pressured to get it done and that brings me back each time (formerly owned a CRV, but currently own 2 Toyotas, so that speaks volumes for your Service Dept.

Michael

Nov 1, 2015

I would only recommend to the service department but only specifically to Kristen L. who is an excellent advisor. I have had many bad experiences at this dealership and she is the only bright light there. She needs to do your trainings for you.

Susan

Nov 1, 2015

Service person, Rob, was very professional. Since it was our first time at this Honda dealer, he walked us through the showroom, showed us the cafeteria and waiting room. He explained what he recommended in servicing our vehicle and why. Used "layman's" terms so we understood what he was talking about.

carol

Oct 31, 2015

I can hardly believe I am writing this but-We had a good experience buying a car yesterday. Michael Lehman made purchasing our new car easy. His knowledge of the vehicle, his listening skills and no pressure made this sale a stress-free wonderful experience. Mike is easy to work with, explained all the features of the car and made us feel comfortable with our decision. He was awesome!

Richard

Oct 31, 2015

The salesperson, Mike Lehman and the other people I spoke to as part of the process. The people always make you feel welcome.

Edna

Oct 30, 2015

Accurate information about the maintenance of my 2015 Honda Fit. The service was prompt and friendly. Customer service area easily accessible during wait time.

Matt

Oct 28, 2015

Everything was done in a timely manner. I was presented the problem which my car had arrived with, the fix and cost. Although the part is on back order, I don't have a problem coming back for the service in a few months.

Terrier,arlene

Oct 27, 2015

I hate dealing with "car salesmen"! But what an experience I just had with Emilio Perez. He was by far the nicest salesperson we have ever dealt with. He is honest, knowledgable, sincere, and just a great guy.My husband and I had been looking for a vehicle for about 2 weeks and I was so tired of dealing with pushy people, and fast talking salesmen. Emilio made our car purchasing experience so pleasant, I actually didn't want to leave the dealership after we signed the final paper. The personal service provided by Emilio went above and beyond the norm.What an outstanding young man, I would recommend purchasing a car from Emilio to all of my best friends.