Used Cars for Sale at Honda of Staten Island in Staten Island, NY

MScherer78

Jul 22, 2016

Shocking that Honda allows this place to operate under its brand. The only good news was that I found the make and model and color car i was looking for with low milage. In short the only good thing about this place was its inventory and that needed some work as i will explain. The negatives of my experience with Staten Island Honda are many. For starters the car was a 2011 (making it just about 5 years old)...when I asked the salesmen if it was certified pre-owned he said they do not certify anything older than 3 years. I found out that this is true on a dealer to dealer basis and that they could have certified the car for me but didn't. Not only would they not certify the car they would not budge on "internet' price, which was very frustrating considering drove 2 hrs each way to get the car. The layout of the dealership is even shady. They sit you in a corner cubicle away from the manager's office so that when they go ask on for a better deal you cannot actually see them do it. My salesman could have went to the bathroom for all I know. He came back and said Im sorry I asked and we cant move on this proce. Oh! and the car came with 1 key! I had to pay 100+ dollars for a spare...they refused to make one for me. Not wanting to commute a second time I hoped that I would be able to take the car right away but was told I had to wait a day because they had to get car "ready for me". I asked if that meant they would touch up areas of the car where there were small chips of paint and scratches on rear bumper and I was told yes we will do the best we can but we need to get the car inspected and cleaned for you. The touch up work was minimal if any at all. Since they would not budge on the price and I asked them to thrown in a free touch up paint pen and the salesmen Ray told me that they would have to order it because Honda no longer uses taffeta white (According to my local Honda dealership this is a very popular color and they had the pen in stock for 12 bucks). Other annoying aspects to my experience with the car and SI Honda was: The car came with no user manuals at all. The front plastic license plate holder was broken. It has since been replaced for 14 bucks from amazon. The radio was locked upon purchase (thank god there was a sticker with code in glove box). The second most unbelievable part of the experience (first being no spare key) there was no jack or tire iron in the trunk. I still cannot believe that they got that one past me. It still is unthinkable that a Honda dealership selling a used vehicle (A Honda) would not pay attention to small details that would be relatively cheap to better serve their customers. I give this Honda dealership a big thumbs down. I feel like the people there could care less if I bought a car from them or not. As for financing look out! These guys are snakes. I have excellent credit and they offered me 6.5%. I was able through my car insurance's bank get 3.5% and I am sure if I shopped around more I could have done much better.

charlie111

Jul 20, 2016

I USUALLY DONT LIKE TO PURSHASE A CAR IT CAN BE A HASSLE.BUT ARKADY ABROMOVICH WAS COURTEOUS, PROFESSIONABLE AND KNOWLEDGEABLE.I WAS GLAD EVERYTHING WENT WELL.

TJRay32

Jul 15, 2016

I got my second Honda Accord at Staten Island Honda. Service and people were very good as usual. Arkady was great. He helped us a lot. We didn't have any problems, he answered all the questions and gave us very good advice. He is very knowledgeable, nice, professional and very kind. We appreciate his help, thank you very much.

Robert Greenstein

Jun 29, 2016

Very satisfied with salesman and car. I would definitely return and purchase another vehicle from SI Honda

Vinny Sofo

Jun 28, 2016

Murphy and Randy were very cordial and helpful and polite. They helped me make my decision to purchase a car.

Jf2244

Jun 23, 2016

Went there for a pre-owned Honda. The salesman had me waiting over 30 minutes, then he said the price was non/negotiable, non-negotiable on a used car? As I was ready to leave he asked me to wait because the manage likes to speak with customers, after another 10 minute wait he came back and said " my manager is too busy for you". This place is just awful.

Michael

Jun 6, 2016

Chris was a grest salesperon. He made everything so easy. I would recommend buying a car at Staten Island Honda.

Accord_2016

May 15, 2016

I had a great experience leasing my new car with Arkady Abramovich of Staten Island Honda. He is very professional, knowledgeable, and open. There was absolutely no hassle, no pressure. Will definitely come back again.

yuriygina

May 15, 2016

I had a great experience leasing my new car with Arkady Abramovich of Staten Island Honda. He is very professional, knowledgeable, and open. There was absolutely no hassle, no pressure. Will definitely come back again.

Hello123

Mar 23, 2016

This was our first time buying a car at Staten Island Honda and we were so lucky to get John as a sales consultant. He was informative, helpful, patient, and worked with us and our current budget. When I buy another car I am definitely going back and asking for John again. A great man and great at his job!

Rash84

Mar 14, 2016

Purchased my first Hinda civic! I have always wanted one and I was finally able to get one. From the moment I walked to the moment I drove off the lot with my new car, Chris was by my side all the way. He answered all my questions and eased my nervousness. This is my 2nd car purchased, but my first with Honda and I guarantee you it will not be my last. Special thanks also to Peter and Nabil who were also part of my buying process. Such great, kind and efficient gentlemen. You can tell they know what they are doing, they both walked me through the process and made it so much easier. Again, special thanks to Chris! Ask for him when go to Staten Island Honda!!

R. Adams

Mar 13, 2016

Purchased my first Honda Civic yesterday. Please to say I was very happy with the whole experience from start to finish. Chris was so helpful, kind and attentative to all my questions. I was nervous going in, but when I walked in and he approached me ever so kindly I knew I would be in good hands! He worked me through the whole process and answered all my questions. He took his time and did not rush the process. This is my first purchase from Honda and I'm glad to say that I will be joining their family. Everyone I dealt with from Allstate representative, Peter and to the finance guy, Nabil. These men were very efficient with their work and walked me through everything. Thank you again Honda for everything and allowing me to drive off the same day with my new car! Special thanks again to Chris. If you ever go to Honda, ask for Chris!!! I will be sending my friends and family to him.

NCruz

Mar 9, 2016

It had been over 15 years since we previously leased a vehicle with Raymund Valenzuela and found ourselves in the market for a new vehicle in 2016. We were very pleased to find Ray was still at SI Honda and immediately spoke with him. It was as if time stood still - same gracious manners, same knowledgeable service, same attentive concern for complete customer satisfaction. Our experience was both successful and enjoyable for a new lease. We will be back!

Christine

Mar 4, 2016

This was my first time dealing with Honda, and I have to say that it was a great experience! Both Phil Tesoriero and Anthony Raucci worked with me to get the car and price that I wanted. I couldn't have asked for better service. I was more then pleased with my entire experience!!

stephaniemeyers123

Jan 24, 2016

First time purchasing a car from the dealership and I'am very pleased with the service. The sales person was most helpful and answered every question.

example

Jan 21, 2016

the sales person was very helpful. i actually sent a friend later that night to the dealership to see him. i would send other people to him

Christine

Jan 9, 2016

I've purchased two vehicles from Anthony Raucci in eighteen months. Anthony is easy to work with and offers a fair price for the vehicle. He is always available by phone or e-mail to answer any questions I have. For both purchases, I found the entire process to be simple, straightforward and fast! I am certain I will be back when I'm ready for another car.

DISSATISFIED

Jan 6, 2016

Liars when dealing with them on the phone. Champs of the Bait & Switch technique of car dealership!Visit here at your own risk! I won't be back.

Kellz

Dec 14, 2015

I've always been so leary of car dealers and always find the process extremely stressful. My mind was completely changed after leasing my first car from Staten Island Honda. The salesman Raymund was amazing!! He made the process so simple and stress free that I still can't believe it. He worked with our budget and got us a great deal. Start to finish the whole experience was excellent and the car is beautiful. I would highly recommend Raymund, he was truly awesome!!

Kellz777

Dec 14, 2015

I've always been so leary of car dealers and always find the process extremely stressful. My mind was completely changed after leasing my first car from Staten Island Honda. The salesman Raymund was amazing!! He made the process so simple and stress free that I still can't believe it. He worked with our budget and got us a great deal. Start to finish the whole experience was excellent and the car is beautiful. I would highly recommend Raymund, he was truly awesome!

Happy Car

Dec 1, 2015

I have been buying or leasing cars from S.I. Honda for about 20 years. I only deal with Raymund Valenzuela. He makes the whole experience pleasant and mutually acceptable for both parties. He knows his business Once again this November I leased a 2015 Honda CRV from him. The experience from start to delivery was done professionally. I give Raymund 10 out of 10. I never hesitate going to S.I. Honda because I know Raymund will get the job done. He is an invaluable asset to your business.The O'Byrnes

DavidL

Dec 1, 2015

I came back to Raymund Valenzuela at Honda of Staten Island to lease my 3rd Honda SUV. It was a great pleasure to work again with very professional, knowledgeable and experienced sales person. Raymund spent reasonable amount of time explaining lease terms. I will highly recommend him to my friends and come back there once my lease is over.

Pavel P.

Nov 20, 2015

I came here on 11/19 to trade in my old CRV for a new car and Arkady was simply fantastic throughout the whole process! He helped me get a good price on my old car and was just great throughout the process of picking out my new car. He never felt pushy at all; he genuinely worked to find the car that best fit what my family and I were looking for, and we found it!

Marc C.

Nov 16, 2015

I live in Brooklyn, NY and this will be my third time returning to Staten Island Honda. I am glad to see that my salesperson, Anthony Raucci is still there and has been promoted to manager. He has ALWAYS been there from start to finish. I have had nothing but an excellent experience every time. I truly don't understand why certain people write negative reviews for this dealership since my experience has always been stellar. These are true professionals who are knowledgeable and helpful at every turn. Kudos to Staten Island Honda. I will continue to give them my business !!

Abby

Nov 14, 2015

It's one of the worst dealers ever that I have seen, they are trying to screw you up,I really hated their service.Worst dealer ever.

Micheal Alix

Nov 14, 2015

The salesman are lying to you gives you cheap prices and during the purchase gives different prices very expensive they are wasting your time and when you start complaining about the prices they don't respect you at all

Meki

Nov 14, 2015

i never recommend this dealer to any body , go any where else , our sales rep with talking to us without any respect like we asking him car for free his manger even worst when we complain about his sales rep he never say any thing never go their , deal with people know ho to do business

Serge

Nov 12, 2015

I have taken my beautiful 2016 Honda Accord Sport from the Staten Island Honda dealership at the begining of the November. I was impressed with a quality of service and the atmosphere at the dealership. Initially this dealership was choosen cause of great deals on their web site. I received a decent discount on the car plus extremely usefull Honda Sensing package for about a half of its price. I am not that long in the USA, that is why I am still building my credit history. I had no chance to get a regular financing from the bank, cause my credit file is too thin. Staten Islan Honda manager helped me to obtain an afordable financing and I was able to drive my brand new car home at the same evening. I would like to say special thanks to Vladimir Shtrakhman, senior sales manager, who helped me to buy the car and overcome a language barrier. I highly recommend Staten Island Honda to everyone. Thank you.

Gubbio

Nov 8, 2015

We have brought and leased many cars over the years. This has been the most satisfying experience of all. Checked KBB.com, decided on a CR V. Wanted to shop local. Found this dealer, got the color, features and deal we wanted all in a couple of hours. This is a one stop shop. Registered, insured financed and we drove away. Andre, in sales, Anthony in management, Steve in insurance and the Finance guy(sorry can't remember his name) all were great.

426888

Nov 7, 2015

excellent dealer , very helpful , we got a good deal . i recommend him highly . very gentle too .he had all process done at the spot . we drove the new car after one hour of the deal .

Unhappy12

Nov 6, 2015

I went to have my water pump and timing belt replaced, two days later my alternator and battery died. The manager said it was a coincidence. The car was running fine before this service. Everything cost me $2850 for a 2002 Odyssey. I noticed in the past whenever I had service there something would always go wrong a few weeks afterwards. Even when I'd go for an oil change, they'd always find something that needed fixing. The last few times I went back was only for an air bag recall. I just don't trust this place, was always skeptical, but this is the final straw. My advice to anyone who reads this, avoid this place like the plague.

mdelrosario91

Oct 27, 2015

I am now a proud owner of a 2015 Honda Accord Ex-L V6 thanks to SI Honda! It was a great experience dealing with the staff, especially Murphy- he was helpful, easy to work with and kept his word! Very satisfied customer!

X0babii78

Oct 27, 2015

Sold me a lemon and wont back up their car! They can not duplicate problem, nor doing anything to help me. Lifein danger everytime incar.

Justin815

Oct 26, 2015

My experience at Honda was a terrific one. Everyone was so helpful especially Arkady Abromovich. He helped with my lease and answered all my questions. He made the process very easy and smooth. Thank you so much. Would definitely recommend Honda of Staten Island and Arkady Abromovich!

ricky d

Oct 21, 2015

great experience dealing with Raymond for a 2015 honda accord lx, friendly ,very professional, great price, down to earth , NOT pushy at all, no high pressure sales pitch. would def. refer people in the future. a real pleasure, and buying a new car can be a major problem, but not here !!!! thank you very much Richard and Maricar 10/21/2015

JoanneP

Oct 12, 2015

Everyone was very helpful,professional ,and kind. They helped answer our questions and concerns . Our salesmen Arkady was very helpful and caring . It was an overall great experience !

Madashell

Sep 24, 2015

Went there last Sunday and began the paperwork to purchase a 2013 Civic. I asked the salesman Phil to run it past the finance manager on Monday and if it came in at my price range I would pick it up on Tuesday. I got a call on Monday from Phil stating it came in from finance in my price range and I could drive home with it on Tuesday- awesome right?Tuesday arrives, and I get to the dealership. Phil the salesman wants me to wait and sit with their finance manger "it'll be five minutes". 5 minutes turns into almost 2 hours with Phil the salesman giving me tours of the car that I'd already decided on buying. I finally get in to see the finance manager and the price" is is literally $120 more than what I was quoted 24 hours before so I walked out! Of course, the sales manager Greg Samborski follows me out quoting a price that's only $60 more than than what I was originally quoted. Why? Because I was lied to? Because I was walking out? Why are they playing games? I was understandably uncomfortable with the situation at that point so I told Mr.Samborski to call me on Wednesday if he wants to make the sale.Wednesday comes, no call from Mr. Samborski (of course) but he does have the on site insurance broker ( who is insuring my current vehicle) call me with quotes on the car price!!! Lmao !! Of course I was not comfortable with this.... If I like the quote am I gonna buy the car from an insurance broker ? I requested from the broker that whoever gave him those quotes give them back to him and tell him to man up and call me himself. Of course, I never received a call.These guys don't understand that they need the consumer not the other way around! I'll just go to the dealership across the street.

Rocky C

Sep 23, 2015

Here is my updated review after 4months of buying the " Certified" used car. " I RECOMMAND NOT TO PURCHASE any kind of used car from THE STATAN ISLAND HONDA dealers. " my fellow consumers dont waste your time and money at SI HONDA because they are fraud and not legit Dealers.First of all As per Honda of America certification process -- there need to be 182 point inspection as per their process. A car cannot be certified if there is a problem with any of the parts before selling to customer like bumper with repaints, and visible scratches, bad rotors, break pads, after market parts, bad lights, bad AC condition, etc .. what ever comes under 182 point. But SI Honda did not do any suchAfter few days of writing the previous review, with all sale team drama finally they convinced me to purchase the car as a great car. Intact i had waited many days to find a good coupe with v6 engine for many days, so couldn't wait much long so purchased the car. Where they have not provided the 182 point inspection and Honda warranty documents.The SI Honda charged me( the customer) for the certification fee in the purchase order and they didn't do changes in the car parts as per Honda 182 point inspection process before they sell that to me(customer). Current issues with my pre owned Certified :1. With in First 2 weeks after purchasing the car, i had serious problem with front whell rotors and breaks. I immediately called them and ran to SI Honda paying "15$ toll" with 2 hours traveling in traffic to show the problem i am facing to SI Honda Dealers. "They said sorry my friend its our mistake, we will resurface the rotors of the car" and they resurfaced it, Here they made me wait for 4 hours to complete the resurface the rotors.2. All the tires are not same brand/make, one of the tire is after market brand tire -- because of the bad tire i hear a lot of noise inside the car -- usually when dealers certify as Certified car with Honda of America, they need to be diligence to make sure all the tires are same make , and if there is any bad tire they need to replace with same brand tire before certify.3. One of The front light is a aftermarket parts (not a honda parts). -- I got issue with the front light after few months, i been to one of the Honda Service center thinking my car is covered bumper to bumper for the first year on all the parts. the Service guys opened and said, the honda warranty doesn't cover the after mark parts present in the car. So again SI Honda didn't do changes on the car before certified. 4. AC is not working properly --- Its not cooling my car.5. Front bumper with all scratches and repainted - should not be certified as per Honda of America certification process.7. Front bumper popping up at front hinges when we drive on highway at 60/70 miles speed - should not be certified as per Honda of America certification process.8. They charged me for preparing and detailing the car from inside and outside in the purchase --- but they didn't do that before handing over the car keys to me, all they did is just water cleaning from outside and vacuuming from inside. I raised a compliant/case with Honda of America about my following issues. They said "you purchased the car from the privately owned Honda Dealers, so you need to work with them and we have no control on them". But Honda of America are helping me to work with SI Honda Dealers if they can do any thing on these issues. Currently due to work reason, i couldn't go back and ask the dealers to address the issues as i am 1000 miles away from SI Honda. --------------------Old review: Very bad attitude, no good English speaking sales person, worst behavior and sneaky people. They hided the extra charges until i sign on documents and give downpayment. When i see the actual price after all signing they tired to rob me around 3000$ extra on actual internet price. Luckily I cancelled deal with them but my money got stuck with them untill i get them. NEVER NEVER GO TO THIS DEALER. This is not SINHONDA.

Jgu

Sep 2, 2015

The worst freaking service ever. Would never recommend noboby to buy a car from here. These people had me waiting to get my car for dayssss making me waste money and time. Always telling me to come back another day.

Mike1980

Aug 19, 2015

Bought 2 cars from them 1st time they tried to screw me over buy adding on charges after we agreed to a price, which I know a lot of dealers try to do once you meet with the finance manager. But the 2nd time I bought a car from them they really screwed me over, we agreed to a price on the new a car and agreed to have have my 1st car I bought with them paid off and 2 months later I am getting calls from Honda financial that I am past due and the late payment went on my perfect credit report. Called these crooks up and they finally sent payment to Honda for my old car, but in the end I'm stuck with a negative mark in my credit report and there is nothing I can do, not only will I never deal with them again I will never by a Honda because they refused to do anything about it and was told I am responsible for not paying in time when I had no idea that I was late or liable for the old car after I entrusted the dealer to fulfill their end of the agreement.

Calvin

May 25, 2015

Horrible service, salesman didn't know anything he was talking about. They lied on the phone saying that they had the cars on the lot but when I got there it wasn't. No computers on the desk to show the customer what's going on. Just a horrible experience wouldn't suggest them to anyone.

Alicia730

Apr 29, 2015

I went to Staten Island Honda and was amazed at how pleasant the staff was. The receptionist Milly was very welcoming. My salesman was Darin Perez. He went above and beyond for me and was very patient. Even letting me think about deal over night without question. He made sure I got the best deal for my price range without judgement, he made sure my decision was informed and even gave me tips on getting the most from my civic, since he drives on himself. I would recommend him to anyone. Pat is also a salesman I would recommend he spoke to me both days I was there about honda vehicles and cars in general.Though dealerships can make anyone cringe.(Especially women) This process was made pleasant and simple because of the team at Staten Island Honda. Finance was quick and simple. Also Steve who takes care of insurance was honest and straightforward.

Ken

Mar 31, 2015

Izzy made purchasing a new car very easy and convenient. We met with him once, told him what we wanted and he delivered within a few weeks. We had an issue with our auto start but scheduling a fix and getting it repaired was just as easy.

Prelude Guy

Mar 30, 2015

I had a timing belt done previously in a regular lot and was afraid to go to a Honda dealer because I thought that I would get overcharged. I got an estimate over the phone and it was similar in cost! They did it for me and on time and def would go back again!

Dave

Mar 30, 2015

I had a tire blowout due to pothole and got my Civic towed at a dealer. I'm not from around here and I wanted to have a dealer look at my car. I was afraid that I was going to get ripped off, but they took care of me and the price was very fair! Thank you Honda of Staten Island!

Francis M

Mar 30, 2015

I went in for an oil change and the service was so fast! Surprised with the fast service and very affordable rate! Never expected that from a dealer.

Mike

Mar 30, 2015

I had an issue and Rod (service director) came and solved my issues. I will def be coming back to the dealership to get my Honda Pilot serviced!

Brian

Mar 30, 2015

Thank you Jeff for taking care of my warranty repair needs! It was done so quickly and I really appreciate it!

G. Batista

Mar 1, 2015

Our sales rep Arkady made our leasing experience wonderful. He explained everything to us was very honest and friendly. Thank you Arkady for everything. I will definitely recommend this Honda dealership to my friends. Thank you once again Arkady!!!

Alana Cerchione

Feb 10, 2015

John Gilani was very helpful in making my decision in leasing my brand new 2015 Honda civic ex. The staff of Honda at staten island was very professional. I recommend John Gilani to anyone who is looking for a great shopping experience.

AlexisN

Feb 9, 2015

Just got home with my new car! I couldn't be happier with my car and service I received. Raymund is very personable and great to work with. The whole process was a lot easier than I expected it to be and I left happy and feeling that I got the best deal possible!

Phillip C

Feb 5, 2015

Excellent service with the sales person, John. He delivered everything he said and promised. I will recommend him and Honda to everyone.

john

Feb 3, 2015

very honest dealership 1 of the best i been too john sales rep was straight forward he hooked us up with a honda pilot for a great price thanks again john

Mith

Feb 3, 2015

My family recently went to look for a car, and we ended up buying the new Honda Accord for such a reasonable price!! path was understanding, and explained everything. Thank you path amarasinghe!!!

Garliesha Sanders

Feb 3, 2015

my dealer path was excellent!! i never thought i would of gotten a such good deal on my new accord! love his transparency and straight forwardness!

Jabari

Feb 3, 2015

i was a little hesitant at first to go to them BUT BOY WAS I SURPRISED. The dealer that i went to, Path Amarasinghe was excellent, he showed me a step by step breakdown of what is was going to pay at the end of the month on my new accord, He also showed me all the parts that was under warranty. On top of that he even took me on a test drive BEFORE i even signed the agreement to show all the mechanics available on the new accord. You could really tell that he liked and enjoys his job very much even to take me on a very thorough run through of my new accord and the features that it comes with. SO GLAD I WENT, LOVING MY NEW ACCORD RIGHT NOW!!

Christopher correll

Feb 3, 2015

Lease my 15 Odyssey from Ray. I am very happy with the experience. It was painless got the car the same day.

Joe palumbo

Feb 2, 2015

I lease my cars from ray and faysel i have been leasing from staten island for 18 years. They always give excellent service. I got the Crv im very happy with car.

Bobby

Feb 2, 2015

Buying my Honda Accord was A very nice experience for me due to Israel that answered all of the many questions I had about cars and help me find the right car then he helped me to understanding the security features, the electronic devices and gadgets in the car and taught me how to use them. He had patience and kindness, even after the car was sold he kept helping me. So I will recommend him because it made a huge difference after spending time at other dealers. He makes sure to give you a call many times after you already bought the car to make sure everything is okay!

Gerry collins

Feb 2, 2015

Purchase my 2015 crv with Ray i am very happy with my experince. Ray made sure and took time in explaining the car. He gave us a very good price and very low financing. I will recomend him to all my friends and family.

Suun chen

Feb 2, 2015

Ray was very patient in my purchase of my 2012 honda civic. He made sure we knew all the features and gave us a test drive to make sure we are comfortable with the car. The price i got was the cheapest in the tri state. Im very satisfied.

Nicola Vitale

Feb 2, 2015

I was very satisfied with Ray. He got me out from a crv to a pilot. He gave me a very good deal and gave me the running board for free. straight up guy, I hve recomended friends and family to him.

Shane

Feb 2, 2015

Israel has been great throughout the entire buying process of our new vehicle. He made us feel comfortable and ensured that the car shopping experience was a good one. Unlike many salesmen, Israel can be easily be trusted and we would strongly recommend him to any one of our family members or our family friends. He's great at what he does! Great dealership!

Alan Finkelstein

Feb 2, 2015

This is my 4th lease from Ray. Very happy with my experience everytime.

Erika

Feb 2, 2015

Every time I buy or lease a new car my experiences aren't too good because they always try to steal money from you but Israel of Honda of Staten Island gave me the best deal without any hassle or games. I told him what I wanted and he gave me the best deal for me! Israel is a great and friendly young man that will always help you out. Great dealership!!

edward

Feb 2, 2015

Israel did a wonderful job helping me with purchasing a used civic. He was very honest and upfront about what he could do and ended up giving me a very fair price for the car. I was very happy with the entire experience and would highly recommend Israel and Honda of Staten Island to anyone interested in buying a car. Very professional staff! Thank you Israel

James Corwin

Feb 2, 2015

My experience at Honda of Staten Island was great! Buying my Honda Accord was A very nice experience for me due to Israel that answered all of the many questions I had about cars and help me find the right car then he helped me to understanding the security features, the electronic devices and gadgets in the car and taught me how to use them. He had patience and kindness, even after the car was sold he kept helping me. So I will recommend him because it made a huge difference after spending time at other dealers.

Josephine Lopez

Jan 31, 2015

Ive been buying cars from Ray, 16 years never gave us a problem, always gives price that we want. Never let us leave the dealership with out closing the deal. He has good peple relation always happy never negative. I highly recomend him.

Louis L

Jan 31, 2015

I entered Staten Island Honda and spoke with Raymund Valenzuela. I can't say enough good things about the personal and professional attention I received. Everyone was friendly, honest and helpful and i walked away with a great vehicle. I would highly recommend him, and Staten Island Honda.

Vincent Dambrosio

Jan 31, 2015

Great sevice dealing with ray as usual. I have been dealing with him for 17 years.

J.A.C

Jan 30, 2015

Had a great experience buying my 4th car from S.I Honda. Raymund was so helpful and really wanted to make sure I was happy with my car at a great price. Great customer service and experience!

John C

Jan 30, 2015

I had agreat experience at Honda. Associate Raymund Valenzuella was veryhelpful and ,and made the leasing experience easy. Everything was explained and I was treated very well as a customer. Thank you.

James Tobin

Jan 26, 2015

Got all my lease cars fro ray. Outstanding guy this is my 5th lease from him!

GemilNY

Jan 25, 2015

I walked into Honda of Staten Island this afternoon just to take a look at the Accord trims. Mr. Murphy, one of the sales consultant, intimated me with the products; he told I can get any car of my choice with zero down payment. At first, it sounded like a joke, but here I am, three hours later, I left the dealership with a brand new, 2015 Honda Accord Sport with absolutely zero down. This is the best dealership experience I have ever had.

Maria Lopez

Jan 24, 2015

Raymund is excellent to deal with! The best experince ever in my purchase of my CRV. Nothing can compare!!

Jeremy rivas

Jan 24, 2015

It was a pleasure dealing with Raymund... I purcase a used hyundai sonata.. Ray made the process very easy.excellent customer service...recomend ray tomy family and friends.

Mr.Forte

Jan 23, 2015

I had a great experience at Honda of Staten Island buying my 2nd used car from there. I purchase a Hyundai Santa Fe and couldn't be more happier with it. Israel was great help by showing me and explaining to me every thing there was to know about the car and showing me the Car fax. I would recommend Israel to anyone who is looking to buy a used car from this dealership. He was a great young man.

Irene K

Jan 23, 2015

I recently bought a Honda Accord in December and I couldn't be more happier with the car and with my sales person Israel. He called me the day after I got the car to make sure everything was okay and he recently called me reminding me about my first free oil change. I am very grateful for Israel and the professional staff at Staten Island Honda.

Robert Racioppi

Jan 23, 2015

My brother in law who has gotten cars from ray for 12 years recomended me.He was professinal and GREAT! I highly recommend Ray.

Rodelle

Jan 23, 2015

One of the most time consuming things to do is buying a car. Israel at Staten Island Honda made this a very simple process. We came in talked to Israel and he did everything. He showed us the car we wanted, took us for a test drive and told us everything about the car. Israel offered us a price we couldn't refuse. The whole process was stressfree. We are very happy with the car and very happy that we had Israel take care of us.

Rxjjp

Jan 23, 2015

This was the best car buying experience I ever had. Our salesman Mr. Murphy was very helpful and extremely accommodating. We were able to buy a car without any of the usual annoying tactics that other dealerships make you go through.

Angie R.

Jan 22, 2015

My experience at the Honda of Staten Island was great. Path the sales person I worked with was very professional and patient. I would recommend this dealership to anyone seeking to lease or buy a car. Path found me a great deal and I am happy with my new Honda Accord 2015 (sport).

Angie

Jan 22, 2015

My experience at the Honda of Staten Island was great. Path the sales person worked with me was very professional and patient. I would recommend this dealership to anyone seeking to buy or lease a car. Path found me a great deal and I am happy with my new Honda Accord 2015 (sport).

Eric C.

Jan 20, 2015

Had a great sales person at the dealership. He took his time with me going over the in and outs of the 2015 honda pilot. Very polite and helpful explaining the vehicle. No pressure to buy. Answered all my questions regarding the vehicle. In the end worked out a great deal and the pilot was delivered in a few days to my satisfaction. If you looking for a vehicle go see Enzo Bali... you won't be disappointed.

Vito Clemente

Jan 20, 2015

Working with Israel was a very easy and smooth experience. My lease was up on my Jeep, so my family and i decided to a get Honda Pilot and we coulnt be any more happier. A great delaership and with a professional staff. I recommend Israel for anyone he's always on target and isnt afraid to be honest with you. He made us feel very comfortable.

Jeanine

Jan 20, 2015

It was incredible to deal with Ray at SI Honda. He made the experience of leasing a new 2015 Odyssey seamless. I can't wait for my lease to be up so I can come back and deal with him again.

Madeline Quinn

Jan 19, 2015

The salesperson was excellent. The atmosphere and business acumen was outstanding

Chen

Jan 19, 2015

My experience at Honda of Staten Island was great. John was a professional and handle everything with calm and was on point throughout the delivery process. Great Delaership to buy a car from .

Janet Peri

Jan 19, 2015

My experience today was very satisfactory. The young man was very cordial and knowledgeable. I would recommend him to others.

Nassef dewidar

Jan 18, 2015

Path from sales ,did excellent job for me. He was very professional and really answered all my questions clearly. I was in and out in a short period of time with a new car. Stress free and easy going process.

Zhu

Jan 18, 2015

From beginning to end, I had a wonderful experience at Honda of Staten Island. My sales person Israel was friendly, honest, patient and a true professional. He was not at all pushy, and answered every question or concern I had. He gave me the right price for my trade in that I was super pleased with. I would recommend this dealership to anyone who wants a right price for their trade in! Deal with Israel he will give you the right price.

George Haramis

Jan 18, 2015

Recently purchased a Honda CRV and this dealership went above and beyond to meet all of our needs. I would also like to specifically mention our great and full of energy sales man Israel Alcivar and the finance manager Faysel. Both of these gentlemen made the purchase and delivery process as smooth and concise as I've ever experienced. Very detailed when going over the many functions of the CRV and extremely helpful with the financing process. A Great experience I was able to go in and come out with the car I loved!

Lynne Ligot

Jan 18, 2015

This is the third accord I have purchased. the sales process was easy and fully understandable. More important, the after care in the service department has be consistently timely, well done and courteously delivered.

John tripodi

Jan 17, 2015

Enzo was extremely helpful and a pleasure to deal with

Nancy

Jan 17, 2015

Leased my new Honda Accord EX L 2015 today and the service was terrific. Salesperson was Raymund Valenzuela. Quick and easy

Elyse B

Jan 17, 2015

Tariq did everything he could to meet my needs. This is my third time leasing from this dealership and I will continue to come back. The buying process was quick and painless, and Tariq easily figured out a payment option that fits my limited budget.

Loyal customer

Jan 17, 2015

A great experience. Ray is a first class person and sales associate. We have purchased and leased 7 hondas with Rayand each time he was most helpful and professional.

jennifer lau

Jan 17, 2015

enzo bali is a great salesman and a great guy he went over and beyond for me and my wife when we were there buying a 2015 honda pilot very kind and courtesy will visit there again for my next vehicle and hopefully enzo bali will be my salesman 110 percent

Algeria Aranda

Jan 16, 2015

I have been a client of Si Honda for over 15 Years. I would recommend Si Honda to my friends and business associates. My salesperson of choice is Raymund.

Robthems

Jan 16, 2015

I've leased numerous cars from this dealer and have been very satisfied with the whole process. I got pretty much what we agreed on. The salesman, Raymund Valenzuela, was excellent from explaining the lease to the acquisition of the vehicle.

Sameera Perera

Jan 14, 2015

Israel told me the exact details about the car that I needed to know and helped me throughout the process. He was honest and told me what to expect. He made the buying experience a smooth one. Go Israel !

Jerome

Jan 13, 2015

Everything was handled professionally and quickly. I'd return to the dealership again.

David Zagame

Jan 13, 2015

Great salesman, I've been buying cars from Ray for about 15 years! He is an honest person and I will recommend him highly to anyone in the future.

David Nati

Jan 13, 2015

I had an excellent experience at Staten Island Honda.The staff was excellent and very professional. My salesman Israel was excellent.

Andrew

Jan 13, 2015

Israel A was, without a single shred of doubt, one of the most dedicated and friendly salesman I could have ever bought from. He worked tirelessly, absolutely tirelessly, to make sure everything ran smoothly for me, and I came out of it with the best possible car for my girlfriend! He was honest and up front along every step of the way, and we came out of it with a beautiful Honda Accord that my girlfriend is completely in love with! Israel is the man!

Nora V. Colford

Jan 10, 2015

Rick our sales rep was attentive and knowledgeable . We would recommend Rick and Staten Isalnd Honda to all my friends and family

Damian perrone

Jan 10, 2015

Steve did a very good job in ensuring paperwork went smoothly and was thorough in explaining the details of the car.

llcal

Jan 7, 2015

My son is 21 entering the NYPD Police academy and he wanted to buy a new car. He wanted a Honda, so we went to Honda Of Staten Island on Hylan Blvd. He is now a proud owner of a 2015 Honda Civic. Anthony Raucci has to be the BEST sales manager I have ever met. He was kind , caring, patient and honest I felt relaxed not stressed like I have at other dealerships. He had the answers to ALL my questions and explained everything to my son. We took car of Insurance, Keith took car of the Finance part also a great guy and we are VERY, VERY, HAPPY. Thanks again to Anthony you are the face of Phenomenal. Thank you also to Keith and Pat.

Genzi

Jan 2, 2015

They tried selling me a Accidental Car as a certified car and started misbehaving when i found out.My Friend and me found out that the car had the trunk full of water when started inspecting and the rear wind screen has been broken and the whole car had glass pieces when we push down the back seat. Back Dashboard had hole in it. The dealer didnt inform us and told that no part has been changed. We reported this to the manager and asked him to report the accident to Police as he cannot sell the car as certified car if its damaged. The manager started shouting and misbehaving with us.I wont recommend this dealer and its not trust worthy they can sell damaged cars as certified cars.

coret

Dec 11, 2014

after reading most of the reviews I decided to see for myself however I was highly disappointed with the service, for one you would think having a service contract would mean a satisfactory job a couple of days after the service I checked the oil in my crv and found it needed some not a quart but it needed oil so then I just went along and checked the water cells in the battery and it needed some water . you would think that once in a while they (service manager) would read some of these reviews its obvious they don't seem to care . they had a nice clean shop and talked as if everything would be handled correctly.. my advice go somewhere else but most staten island people are goin for conveyance

SOME ONE WHO KNOWS IT CAN BE A GREAT EXPERIENCE

Nov 11, 2014

VERY PROFESSIONAL & KNOWLEDGEABLE . GOT EXACTLY WHAT I NEEDED DONE. THEY NOW HAVE A NEW CUSTOMER FOR LIFE!!

alllielove

Oct 15, 2014

The employees I dealt with at Honda of Staten Island were courteous, honest, down to earth, and competent. They were greatly informed on all their cars, and did not try to play games that car dealerships normally play. They were honest when working out a price with me, and stuck to that deal; they did not just spit out false numbers in hopes that we would come back. They were very conscientious about the paperwork that needed to be filled out, and called my insurance company themselves when we ran into an issue to ensure the job was done correctly. Great dealership with great, friendly workers.

jakesill69

Sep 11, 2014

My father and I were immediately greeted by staff and very properly introduced. Our visit was quick and easy, thanks to Steve Gallo, who provided use with top service. We knew exactly what we wanted and Steve helped us get our dream car. He was great, awesome place and phenomenal service!!!

vsaldibar

Sep 8, 2014

I have two words to describe my experience at Honda of Staten Island Totally Professional. The staff that helped that helped us was Class Act. Usually you hear ugly stories when going through the process of purchasing a new or used car. You hear about pushy salesmen who go a thousand miles an hour and only care about making a sale. This was not the case at Honda of Staten Island.When we walked into Staten lsland Honda we were met by Raj Paul Murjani. The experience of purchasing a new was amazing. Raj put my wife and me at easy from the time he introduced himself. He was very courteous, patient and knowledgeable. When we told him we were just shopping around he wasnt pushy and said once we look at the other makes and models he would be there for us. We had many questions about the Honda Pilot and he answered all of them even though he knew we would be looking elsewhere. After deciding that the Honda Pilot is what we wanted, we returned to speak to Raj. He helped us with choosing the options we wanted as well as our trade-in. He made that process easier by bringing in Greg Zamborski, the manager, who was just as helpful and courteous. Overall, we made the right vehicle choice and we cannot overstate the tremendous positive experience we had with dealing with Staten Island Honda, Raj Murjani and Greg Zamborski. They were all Great!

Carolgb78

Sep 3, 2014

My husband and I were very pleased and satisfied with the professionalism showed by the sales representative as well as the manager who handled the sale. We got what need needed and wanted without any hassle or delay. With just a few requirements and a negotiation we were able to get a great deal in the matter of a few hours. I had always leased cars and this experience is definitely in my top three. If you need a Honda car come and get it from this guy Raj Paul Murjani at the Staten Island Honda dealer.

Sam2584

Aug 22, 2014

Steve Gallo made our sales experience exceptional. He took all the time we needed and more. He paid attention to all details, handled our leasing options, gave us the best price, AND went out of his way to drive us to compete our paperwork. He walked us through the process and stood with us the length of the way. We had a few glitches with our paperwork and Steve sat and handled it with us, He was never impatient, pushy, or dismissive. Steve was calm, helpful and diligent to get us through the process. At the end of the day we drove off with an amazing car for a great price. I wouldn't recommend going anywhere when they have a great staff like this on hand.

LAWRENCE GENOVESE

Aug 13, 2014

I HAD A SALES REP. RAJ PAUL WHO GOT THE DEAL WHICH WAS AT MY PRICE,AND THE CAR I WANTED. I TRIED 2 DEALERS BEFORE LEASING AT SI HONDA GLAD I TRIED THERE. THIS WAS THE SECOND LEASE FROM SI HONDA. AGAIN RAJ PAUL WAS MOST HELPFUL AND TOLD THE TRUTH TO EVERY QUESTION I HAD ASKED HIM. EVERYTHING I ASKED FOR IN THE HONDA OF MY CHOICE I GOT.. COLOR ,PRICE AND MORE.. I WOULD LEASE ANOTHER CAR FROM HIM TOMORROW IF I COULD.. AGAIN THANK YOU FOR A VERY SMOOTH TRANSACTION AND I RECOMMEND RAJ PAUL MURJANI 100% TO ANYONE OUT THERE NEEDING A NEW HONDA

yankemaniac

Jul 9, 2014

After a bad experience with a different dealership, I went into Staten Island Honda. I was relieved to see that this dealership answered to every question with absolutely no pressure to buy. The salesmen even answered questions that I didn't get the chance to ask. He made me feel very comfortable and I could tell he was being honest with me about everything! He didn't try to sell me more then I needed and he kept me within my budget which was most important to me. He made purchasing my first car a joyous moment for me and after dealing with him I would definitely recommend Staten Island Honda to my family and friends!!!

DebbiAnnB

May 29, 2014

Anthony Raucci made our experience great!!! He was such a friendly and honest person from the beginning to the time of purchase of our new 2014 Honda Accord EXL. It had been a very long time since we last purchased a car and we were so dreading shopping around for a new car. He helped us with information which assisted us in the right car purchase for our family. When we picked up the car, he took the time to explain every detail of our new car. We look forward to doing business with him again in the future. He is diligent, respectful and hard worker. I highly recommend Anthony Raucci if you are in the market for a Honda vehicle. Thank you very much!!!!

Mike & Janet K

May 16, 2014

We contacted your dealership to lease a new car. From that conversation to the moment we drove off the lot with our new Honda Civic, Anthony Raucci was the best! He is a great asset to your company. If every car salesperson was as knowledgable, professional, friendly and graceful as Anthony, your sales would be through the roof. When we return in a few months for our next Honda, Anthony is our man. Michael & Janet Kelleher

sijeannine1

Apr 27, 2014

I RECENTLY PICKED UP MY PILOT TOURING AND THOUGHT IT WAS BETTER THAN I REMEMBERED. ANTHONY RAUCCI,THE SALESMAN WAS AWESOME.HE TAUGHT ME HOW TO USE ALL OF THE AMENITIES THAT CAME WITH THE VEHICLE WITH THE SKILL OF A MASTER TEACHER.HIS KINDNESS PROMOTES CUSTOMER LOYALTY AND CUSTOMER SATISFACTION.HE IS A TRUE GENTLEMAN.THANNK YOU.THANK YOU. THANK YOU.

sipissed1234

Apr 15, 2014

Went there for replacement tires and after waiting 1 1/2 hours, they gave me my car key broken. The fob was cracked. I noticed as soon as I put the key in the ignition. The mechanic who did the work must have did it, hopefully by accident, but didn't say anything. I alerted the manager inside and he took a look at it and asked what the problem was. At the end, he gave me a new key but not once did he apologize. I was not feeling well and wanted to leave soon after I arrived. I asked what happened to my key and he said nobody dropped it or anything. I left with a bad taste in my mouth. Terrible customer service.

Vicki L.

Apr 8, 2014

Great experience at Staten Island honda!! This is my second vehicle I bought here and would highly recommend them! My sales rep, Anthony Raucci was courteous, we'll informed and just an all around great sales person. He went above and beyond during the entire process including assisting me 2 weeks after my purchase. Ask for Anthony, he is one of the best!!!!

JudyLeung

Mar 25, 2014

I have dealt with Raymond Valenzuela for 15 years. He dose not pressure you!!! he explains everything to you about the car and the lease. I have lease 4 CRV LX's in 15 years from him. He is always there to help you!!! I just lease my 4 CRV-LX ON Mar 21, 2104 I highly recommend Raymond to anyone he is excellent in helping you find the right car for you Jleung

Nick ACC SHIPPING

Mar 25, 2014

Raymund Valenzuela & Greg Samborski were very helpful and professional in leasing my 2014 Honda Pilot. I was very satisfied with the help and consideration I was given. I would definetly return to the dealership when my lease expires and will return in 6 months when my wife's car is up for her lease renewal. Sincerely, Nick Castagna

cbloom

Mar 21, 2014

I have been dealing Raymond Valenzuela for over 15 years, and as always he is a true professional. Raymond explains all the details of the car and the lease and you never feel pressured by him. Most people don't like to go for a new car, but dealing with Raymond makes it a pleasurable experience.

Chuck E.

Mar 21, 2014

I have been using this dealership for years! In fact, my entire family has leased or financed a vehicle from them. Raymund Valenzuela is the best in the business! He will patiently and professionally work out the best deal for you. A real honest family guy! I work long hours and I usually worry about finding time to deal with something like this, but Raymund was very accommodating and made my latest transaction painless and headache-free! Thank you, once again!!!

Linda B.

Mar 16, 2014

I just picked up my 2014 Pilot from Honda of Staten Island and I couldn't be happier! Everything went as expected and for the first time I had a stress-free experience at a car dealer. I also should say that I traveled from South Jersey to this dealership, a two-hour trip each way because they were offering the best deal I could find for this car. So before you sign on the dotted line with any other Honda dealer, check out what Staten Island Honda has to offer. And thank you to Angelo and my salesman Emil for taking the time to make sure everything was perfect!

bumbydog

Mar 15, 2014

I just picked up my 2014 Pilot from Honda of Staten Island and I couldn't be happier! Everything went as expected and for the first time I had a stress-free experience at a car dealer. I also should say that I traveled from South Jersey to this dealership, a two-hour trip each way because they were offering the best deal I could find for this car. So before you sign on the dotted line with any other Honda dealer, check out what Staten Island Honda has to offer. And thank you to Angelo and my salesman Emil for taking the time to make sure everything was perfect!

grizzi

Dec 16, 2013

This is the 3rd car that I purchased from Honda of Staten Island and I couldn't be happier. Ellen Song is great, friendly and honest! I wouldn't buy a car from anywhere else!!!

msantoro121

Nov 18, 2013

Before i even walked through the doors of Honda of Staten Island, I was immediately greeted and asked a variety of questions to get my shopping experience going. The employee I was helped by was Frank Yu. Frank was very helpful, friendly and a real professional. He worked with me the whole way through the sale, answered all my questions and worked with me to find the best and most suitable price for me. In the end I walked out very pleased and i highly recommend anyone looking to purchase or leasing a car to go to Honda of Staten Island. I have chosen to give these ratings because i truly feel out of all the dealerships i went to, this one was the best.

Anonymous

Oct 25, 2013

If you can avoid this dealership. People are very unfriendly and rude. I recently bought a new vehicle from this dealership and They did not provide the sales docs. Because I applied for 100% financing, the store was supposed to refund back the downpayment I initially made... Its almost 3 weeks and they still haven't refunded me. Now they keep avoiding my calls and never come on the phone to talk to me. People also dont want to explain how they came to the price written on the financing doc. and dont provide any breakdown for the price.

Alkouraan

Oct 18, 2013

Highly recommended, greeting was excellent with an excellent customer service. I highly recommend anyone who wants to buy a car to go to honda of Staten Island . Few words to describe is: professional, friendly and fast.

mermaid026

Oct 16, 2013

Having never considered a Honda before, there is a lot to be said as I left the dealership with a new car that day. Raymund spent a considerable amount of time with me test driving the civic and going over all of the questions I had. He was very thorough and helped me obtain insurance, return my Ford, and obtain license plates through the DMV. I love the new car and am grateful for Raymund's service throughout the entire process.

missstephanie

Oct 3, 2013

The salesman (David ) was very friendly and worked hard to keep me in my budget and still get a nice car. Jeff in the service department is very accommodating and runs an efficient service department. He made sure that my car was ready on time. The used car managers Randy and Greg Samborski are two stand-up guys. They stand behind their cars and look out for the best interests of their customers. You don't really find that around these days and I'm glad to made the decision to buy from Staten island Honda. Thank You

Jimmy726

Oct 2, 2013

This dealership was recommended by my cousin who lives in Staten Island. I met with Anthony Raucci who helped me decide what car to lease. He took the time to address my concerns and questions without being too pushy. I appreciated that very much. He wanted to make sure I was satisfied with the price and performance of the car rather than making a quick sale (as I'm sure everyone has experienced before).His schedule was always flexible and he made himself available to us for whatever we needed i.e test drive, explanation of car features, fuel economy etc.I chose to lease a 2013 Honda Accord for a very reasonable price. When I left the dealership, Anthony stressed to keep in touch and let him know how things are going with my new car. He's a salesman who takes his work seriously and wants to do right by customers. I highly recommend him to anyone interested in buying/leasing a Honda.Thanks Anthony,Jimmy Sofronis

cdlc

Sep 26, 2013

Background: I leased a 2013 Honda Pilot Touring. Customer Service: Frank Yu provided good customer service. He is a listener and a performer. As a person with a busy schedule, I had asked Frank to initiate and perform the paperwork (i.e. credit check and etc.) prior to my arrival. The purpose was to avoid the wait time I would have had to spend while all the paperwork and formalities were attended to. Frank and I agreed that I would come by their location at 6 p.m. after work. Frank performed my requests and saved me time. Additionally, Frank took the time to explain the SUV's features and instrument functionality prior to me departing the dealer site. Quality of Work: Based on Franks customer service performance, I felt that he provided good quality of work. He paid attention to detail. As an example, the date printed on my insurance documentation was dated the day after the sale date. He brought this to my attention and he initiated a call to my insurance company. The issue was fixed immediately.Friendliness: Frank was friendly.Overall Experience: I had a good experience dealing with Frank. He made the transaction seamless.Pricing: I had a fair price. I know what I wanted for a lease price. I would advise buyers to educate themselves to save time and headache prior to visiting any car dealer.

PatrickHu

Sep 19, 2013

Frank is a quick to serve and give a straight good price. He put everything on time in a good manner. I would recommend him to anyone.

letrankid

Sep 19, 2013

I will recommend Staten Island Honda to my friends. Their reps are very professional and accommodating.After my lease is over, I will definitely get another Honda vehicle. More power to you!

mouille

Sep 11, 2013

Sat at a table with a salesman who wrote the price of the car on a piece of paper. When I suggested a lower price, he looked at me as if my hair was on fire, and said "WHAT?!?" I repeated that I would like to negotiate for a lower price. He then folded the paper and said "Sorry, I want to help you "girls" but youre not serious. Do you understand this is a Honda Pilot.I stupidly continued to deal with him and he lowered the price somewhat. I agreed to purchase at that price.Than it came time for the trade in appraisal. Needless to say it was THOUSANDS less than a fair dealer price. BTW, my car was only 3 years old, in perfect condition with less than 20k milesWhen I stated, that at that price I would have had to pay Honda to take my car, he basically just sat there and said goodbye. This dealer is the only Honda Dealer on Staten Island. They feel that they have a captive audience and can get away with being unfriendly, and unprofessional. I was so turned off, I was tempted to buy something other than HondaInstead, I crossed the bridge, went to Honda at Bay Ridge and bought the car there that same day

robroy5man

Sep 6, 2013

The salesman Tim Nakhipov was very good and knowledgeable about the cars I was interested in. He answered quest and really didleg work to make this experience a good one.Didn't really deal with customer service or the service dept. And yes if your wondering I am happy with my new Honda.

carlbotts

Sep 4, 2013

After researching on line and viewing several makes and models of 2013 vehicles, my wife and I decided that the Honda CRV was the right car for us. We had purchased Honda vehicles before from Honda Of Staten Island, so we were not supprised to receive friendly and professional treatment. From our salesperson, Frank Yu, to the sales manager, everyone was helpful and willing to work towards our goal of purchasing a new Honda. Both my wife and I highly recommend Honda Of Staten Island.

JoeTuff

Sep 3, 2013

i found the dealership very welcoming.the lady at the customer service desk answered all of my questions and she was very helpful in making me feel welcome as this was my first NEW car!! she was happy for me. Arkady Abramovich..was my salesperson.he was very personable and walked me through all the necessary steps and answered all questions very clearly and direct.i loved the car before i even drove it..having Arkady show me the options and features before the drive was great.highly reccomended dealership.and the financial man..i have to get his name..he was very good as well.he really told me all the ins and outs of the lease and my credit.he was very kind and informative..i would definately go there for another car again and i will tell my friends,thank you

nasim1955

Sep 2, 2013

I got exactly what I was looking for. It was an overall good experience, customer service was very good, I appreciated all the help and service I received.

mvinci

Sep 2, 2013

This was my second visit to Honda of Staten Island this summer. Earlier in the summer, the employee that I spoke to seemed somewhat abrupt and cold whereas Steve approached me right away, he heard my situation and did whatever he could to help me get into a new vehicle. I had very little money to put down but was looking to use my current car as the down payment. Even though his initial number was to high for me, he did whatever he could to get my payment below $200 which is what I was looking for. Although money was the bigger priority, I had a wish to get into a car with some color as I had only owned a black or white car. I had expressed at the beginning that my choices would be blue, red etc. While Steve managed to get me under $200, he explained that he only had the car in either black or dark gray. While I wasn't thrilled, I decided to take the deal anyway as I really needed a new car and the payments were manageable to me. To my delighted surprise, Steve came back a little while later telling me he had a blue car that he could offer me! I was even happier! He managed to meet my expectations. Once I made the decision to take the deal, Steve was great at keeping me updated as to what was going on and he handled everything efficiently. I hadn't looked for a car for almost 12 years and my experience at Honda of Staten Island was a good one! Providing I have no trouble with the car in the next few years, I will certainly come back to this dealership!

carlnlb

Aug 27, 2013

He is very informative, friendly and helpful. The dealership will give you options to choose what is good for you. And they make themselvesreadily available if you have questions,concerns etc.

clementineb2010

Aug 24, 2013

First visited dealership to get prices and the way the sales person handled us with all the questions patiently was the reason for us to go back and purchased the car comparing to the other place and sales persons being so impatient with us give full credit to Mr.Pat for answering all our questions and trying to give us the good deal.Thank you to Mr.Amarasingh and the team

BaselMaiyous

Aug 23, 2013

great service and fast delivery.other than i got a great deal.sales person was so friendly so was the manager.very happy with my new honda civic.highly recommend

baller908790

Aug 22, 2013

What can I say very helpful people. As soon as I got there I was by Frank Yu and we got down to business. He showed us the cars and worked out a price with us. Next time I have to get a car this is who I would like to deal with. Very polite and very sincere people to work with.

EricPoon

Aug 19, 2013

I had purchased a 2013 Honda Accord EX-L thanks to Frank Yu. He made the whole shopping and purchasing experience so easy. Frank, was one of a kind person that treated me very well as a costumer, gave me the confident to work with, and delivered what he promised.

Nelly709

Aug 16, 2013

We returned our 2011 Honda Pilot and got a 2013 Honda Pilot. Steve made the transaction smooth and enjoyable. I would definitely recommend this dealership.

EdB007th

Aug 6, 2013

After getting "the bait and switch" at another dealer, my wife and I decided to pull into the Honda Dealership and see what they had to offer. Upon entering, we were engaged by Ellen, an energetic and extremely friendly salesperson. We had explained to her that we were looking for our first lease and were unfamiliar with the process. Ellen took the time to cover ALL the bases while showing us what she thought we were looking for. She was on the money. The Civic EX we leased was exactly what my wife and I were looking for in a car. Ellen took all of the "scary process" stuff out of the equation. She explained on paper as well as verbally all of our options and gave us plenty of time to think, which we LOVED! We didn't feel pressured at all. After a test drive, we decided this was our car. Ellen expertly lead us through the process of all the paperwork and we drove our Civic home that afternoon. I even made it into work on time! Like everyone else, we didn't want to get "beat-up" leasing a car. We can easily recommend Staten Island Honda to our friends, and anyone who is looking for an easy no rush experience. Thank you Ellen (and Shawn-Financing) for a really great experience.

pkthomas

Aug 5, 2013

I went to SI Honda since this where I bought my previous car in 2009. Like the last time this time around also I was not disappointed with the dealership. They left me alone while I looked at the Odyssey and Pilots to finalize my choice. Once I was ready Arkady worked with me to make sure that I got the exact model I wanted. Walking to the storage area to actually look at the Odyssey before we did any paperwork. Then when it was time to do the paperwork, he made it all very easy by working on getting all the necessary information and helping with the forms.

sinywoman1

Aug 4, 2013

Frank was extremely helpful and accommodating when pricing out this car and trying to find the car color and accessories that I wanted! He went out of his way to insure that I was happy. After we picked up the car he called the next day to make sure that I was comfortable with the car and asked if I had any questions.The price of the car, after going to 3 other dealers was the best.

Lyons263

Aug 2, 2013

We easily made an appointment with the dealership to consider our options as our lease was nearing an end. We quickly completed a deal and the required paperwork to enter another lease.

Ameti1

Jul 17, 2013

We had a great experience with this dealership. We worked with Frank and he was great. The service was wonderful. If going to this dealership you should request Frank!

nodaicrag

Jul 15, 2013

I overall rated the dealership as OK, but my personal dealer, Craig is excellent. He is honest and understandably has no choice but to play the stupid, annoying game management makes them play with customers. I appreciated his honesty and reluctance to play the game, but yeah, he has to disappear for a while and come back with an annoying price, and then go back and come back with worse prices to make the first annoying price see appealing. But i still walked away with a good 2013 Honda Civic lease. Compared to my Sansone, NJ Toyota lease 3 years ago, this Honda dealership was the lesser of the 2 evils.

lorab

Jul 13, 2013

Good experience. John Gilani was very helpful and professional. i exchanged my cars in a matter of few hours, received all instructions i needed. i would recommend Honda dealership to my friend and family. although i wish the monthly payment would be a little lower.

amandap421

Jul 13, 2013

Great expereience with John Fulani was great. He took the time to work with me and the monthly payments. He was overall a good salesman and not pushy.

MrPaulG76

Jul 13, 2013

I have been purchasing and leasing vehicles from Staten Island Honda since 1989 and have always found the employees at the dealership to be honest, professional and eager to please the most important customer-me! Over the years, I have purchased a Civic and an Accord, leased two CRVs and two additional Accords. I just leased a new Civic for my family from Staten Island Honda and once again I received the highest quality treatment from my salesman, John Gilani, as well as the management, that I have become accustomed to. I highly recommend Staten Island Honda to anyone who is looking to be treated with honesty, courtesy and respect while getting a deal that will make you feel like you are part of the family.

ciro1012

Jul 11, 2013

I have had spotty service from past car dealers/dealerships. On a whim, I went to Staten Island Honda with the sole purpose to check out the cars and check the climate of the sales staff. After several minutes of looking around, I had the good fortune to be approached by Emil Vukic. From start to finish, I was in good hands with Emil. He took the time to sit with me prior to even getting in the cars to discuss my needs & wants. I never once felt pressured or put on the spot by Emil. He was honest & forthright. I picked up my car 2 days later, and can't stop telling everybody I know about the positive experience I had with Emil & the rest of the staff I dealt with at SI Honda.

albow33

Jul 10, 2013

The office is very clean, sales people are friendly and very professional, they care about their customers and will walk an extra mile to provide the best service possible. Ive worked with Arkady Abramovich & Eddie Itskovich to come up with my current lease and I was highly impressed with their product knowledge, the way they handled all the details of the transaction and helped me understand all lease conditions, caveats, etc. Arkady, who is Sr. Sales Consultant at the dealership, was very helpful, offered different combinations of available deals, thoroughly explained each deal terms & conditions, and, finally, helped me to choose the one which perfectly fits my needs & budget. Overall I had a pleasant experience dealing with Arkady and Eddie, and would recommend this place to everyone who want a real deal in no time w/o hassle.

dabel03

Jul 10, 2013

We leased our vehicle at SI Honda and this is the second experience working with Anthony Raucci. Anthony has been great to work with. He's very honest and not pushy at all. He got us a good deal on the CRV. We really had a great experience working with Anthony. I would highly recommend him to a friend. Raymond in the Finance Dept was also very pleasant and professional. It was a great overall experience.

gregacanfora

Jul 8, 2013

My experience at Honda of Staten Island was outstanding. This was my second lease return with Anthony Raucci and he couldn't have been more helpful if he tried. He answered every question my wife and I had found the car that best suited our needs, not to mention the entire process took maybe an hour. I couldn't ask for better service.

JanieChu

Jul 8, 2013

Frank was an excellent person to deal with. He was honest and knowledgeable of the vehicle we were purchasing.He understood our urgency and was able to seal the deal in the timing constraint. I would definitely recommend his services.

Bishi

Jul 4, 2013

Very disappointing experience. I came in with their ad from a newspaper website and they would not honor it or acknowledge it. Then they had me do the usual wait around for 20 minutes. What a waste of time. The proposal they finally came up with was nothing better than the Honda corporate offer.

defg55

Jul 3, 2013

Frank is a family man understands money is always a problem.So we went back and forth a couple times,and came up with a solution.Why I gave a rating simple no one has time to thank someone for a job well done.My forth lease so I know the system.See you in 36 months.Service department put in auto start in less time then stated great job to all. nastyfishermanatsi.rr.com

bziuk

Jul 1, 2013

stuff was very friendly,profecional and fast, i got my new honda pilot in no time,im from different state and they took care about my plates,

Brothersatm

Jun 26, 2013

I brought my Nissan Altima in for a oil change and was being help Jeffrey pasenkoff service Mrg. I was so impressed with his honesty and knowledge, I ended up leasing a Hondas odyssey from his dealership. The salesman Anthony Ragucci was a excellent salesman also, making the process quick and stress free. Staten island was great in every way . The finance Mrg was also excellent Raymond Valenzuela ( he also me the process quick and stress free). Staten island Honda has customer for life.

Cobos

Jun 24, 2013

Great customer service !! Very Helpful ! All questions answered with patience would recommend him and Staten Island Honda for all looking forward for future business ! Thank you

pec43

Jun 24, 2013

Mr. Yu was personable, friendly and courteous and most of knowledge about his product. I would not hesitate to reccomend to a friend or associate.Thank YouPaul Corrao0

jennaxoxmarie

Jun 23, 2013

Anthony Raucci made buying my new car a great experience ! He helped explain everything and made the process go quick and smooth ! I would recommend him to anyone !

cfarinha

Jun 20, 2013

Mr.Raucci gave me a step by step demonstration on the entire features of my car. I am extremely pleased and happy with purchasing the Honda Civic EX. I have had my car for about 3 weeks, commuting back and forth from Staten Island and New Jersey(about 80 miles per day) which has worked miracles on being gas effient.Overall, this car has been problem free and the service provided by Honda of Staten Island was remarkable. Two thumbs up to Mr.Raucci!!! I highly, HIGHLY recommend him in introducing anyone to purchase a vehicle from Honda. The generosity & honesty he gives along with the ease in helping to answer all your questions to accommodate your needs has exceeded all my expectations. I absolutely love my car! Thank you Mr.Raucci for all your help!!!!

Chancehiggins

Jun 20, 2013

Recently I visited Staten Island Honda and I have to admit I was quite pleased with my experience there. My salesman Justin was very informative friendly and patient with me. I love my new accord and I would more than recommend anyone to purchase their next new car from him

sugod73

Jun 20, 2013

These people are straight forward, specially Mr Yu. The man is knowledgeble.I am so happy he is the one who assisted me in purchasing my Honda Accord

monkeyman999

Jun 18, 2013

We were on our way to staten island honda to attend the appointment we made yesterday. We went there with an appointment to drive a certain car with a salesman named Chris. Another salesman comes out and says he left for the day. Ok? No big deal. So we asked if we can take the test drive with him instead. He says, we do not have a car like the one we asked for over the phone, in stock to drive. Meanwhile, Chris over the phone says everything is good to go and to come by. We come there and nobody had a clue that we had a test drive today. How would you sell a particular car if you do not have it to show? No wonder they are down on the list in terms of rating. I called Bayridge Honda literally right after we left and the manager even threw me some ballpark numbers to get my attention. He says he has a few in stock, and to come by tomorrow to check out the car. No issues, no problem, nothing. Looks like we know whos getting my business, and DEFINENTLY not Staten island honda. One of the worst dealerships in the tri state area if you ask me.

bcarver503

Jun 14, 2013

My wife and I bought a new 2001 CR-V at Staten Island Honda 12 years ago and were very happy with it.When we reached 160,000 miles we decided it was time for a new one.We returned to S.I. Honda looking to buy a 2013 CR-V. We were met by sales consultant Path Amarasinghe who showed us several CR-Vs of different trims and colors.He was friendly,respectful,and didn't try to push us into an immediate deal. We told him that we'd need a couple of weeks to make a decision and would return. (Like any smart car shopper,we checked out a couple of other Honda dealerships to compare prices.) Three weeks after first visiting S.I. Honda we returned there for several reasons. 1)We liked the proximity to our home,about 1 1/2 miles away. 2)We had enjoyed a good relationship with the S.I. Honda Service Dept. during the 12 years we'd owned the red 2001 CR-V. 3)We liked Path's friendly, no-pressure approach during our recent visit. 4)The price seemed right. We really wanted a Mt. Sky Metalic (Teal) LX CR-V which they did not have in stock,but we wrote up a contract with the priviso that if they could not obtain the color we wanted within a week,the deal was off. {Here it is important to applaud the teamwork at S.I. Honda.We'd been prepared to walk away if they didn't have the color we wanted and did just that.Before we got to our car we were approached by the Used-Car Manager,Randy Milejski,who told us that they'd try hard to obtain the Teal color and that we could have the 1-week wait limit included in the contract.Randy also took the time to discuss the features of the CR-V with us.} A couple of days after signing the contract we got a call from Randy saying they could not get a Teal LX and that we could have our deposit back,but they'd take some money off the price if we'd be willing to take a different color that they already had in stock.(I'd checked on the internet the "New Inventory" lists of a bunch of tri-state dealers and very few of the Teal CR-V LX cars were listed. After my wife returned from work,we took a ride over to S.I. Honda figuring we'd get our deposit back and start over.Randy improved the money-off offer on an in-stock CR-V so we figured it wouldn't hurt to look. Randy and Path took the time to show us 3 CR-Vs ,answered a bunch of our questions,and didn't put any pressure on us. We decided that we liked the White CR-V almost as much as the Teal and that, for the added price-reduction,the deal was too good to pass up.We signed a new contract,and 4 days later we took delivery of our new White CR-V. We are very happy with our new CR-V and commend S.I. Honda for making the whole experience a good one.We're looking forward to continuing our long-lasting relationship with the Service Dept. at S.I. Honda.

Brittany10305

Jun 10, 2013

Mr. Yu was extremely friendly and professional. He helped me decide on the 2013 Honda CRV. I appreciate the one on one attention that I received.

stolfs22

May 31, 2013

Frank was excellent. I got the exact car I wanted for a great price. I would definitely us Staten Island Honda again and salesman Frank Hu.

rahats18

May 30, 2013

Great place to purchase a car, used or old! Definitely would recommend this place. Tariq Mahmood worked so well and was very attentive to our needs

nicky10312

May 27, 2013

My third Honda lease, two Accords 2009, 2012 and this time a 2013 Civic for my daughter. I've been returning to SIHonda and more specifically Anthony Raucci because of his professionalism, honesty and sincerity. He makes the process easy and smooth, no pressure or stress. This is the third car I leased from him and will keep going back because well, I trust him. He gives you his full attention, as much time as you need, no bs and no misrepresentations. He personally takes you through most of the closing process. Anthony is a real credit to the dealership and this is evident in our repeat business. I find the atmosphere in the agency friendly and price fair and competitive. My hat is also off to the finance manager, Ray Venazuela, who is customer friendly and made the closure smooth and fast.

Egomez11

May 27, 2013

I would never go to another dealership ever again besides Staten Island Honda. Izzy was a fantasctic salesperson. The sweetest and most honest salesperson, I have ever had. Answered all questions that me and my father had, located my new car instantly, the pick up was the same week. The used car manager Randy Milejski such a nice guy gave me the most money for my car than any other dealership I went to in staten island, brooklyn, and new jersey. They delivered the car and went over every single detail with me. They also contacted me after my pick up to see how my new car was. Best sales person and manager to deal with, I HIGHLY reccommend this dealership to everyone looking for an honest great deal in the neighborhood.

Robinl03

May 26, 2013

Stopped by this dealership just to browse but ended up with an amazing deal that I could not walk away from. John, our salesman, was very friendly and eager to please. I've owned a civic prior to this purchase and could not have been happier with it. My new one is even better! I would recommend this dealership for those who are looking for an amazing vehicle for a reasonable price. Thanks so much for making the purchase of my car so easy. :)

goodlad4

May 25, 2013

Fast Efficient service w/no Baloney or unnecessary time dealing with unwanted additions or extras. I will return again to John Gillani/SI Hondadue to my positive experience.

CarynAl

May 25, 2013

I dealt with two different sales people this week and both of them changed the contract at the last minute after all my info was taken to try to make themselves more of an incentive. This is poor business and will never go back to Honda again. They lost my business for good. A huge mistake since I have teenagers that will be driving soon also. Instead of gaining 3 new customers they lost a lot more. Word of mouth is everything. What a shame to be so greedy.

Agne

May 24, 2013

My experience at Honda of Staten Island was exceptional due to the salesman, Anthony Raucci. He was very professional andpleasant to discuss my leasing another Honda. All your salespeople should watch Mr. Raucci when working with a potentialcustomer as he takes the time to listen and make customers feel welcome.

DarleneVigliotti

May 21, 2013

I was so pleased with the service at Staten Island Honda that today we just leased our 3rd Honda all from Anthony Raucci. A surprise for my daughter for College Graduation and Anthony got us her favorite color and another great deal. So happy :) Anthony Raucci is the best ! I would definitely recomment SI Honda and ask for Anthony.

jmormz

May 21, 2013

went to Staten island Honda highly recommended & was told to speak to Anthony Raucci , Mr. Raucci was extrememly courteous, friendly,helpful & knowledgeable of the auto's i was interested in .i highly recommend this dealership & Mr. Raucci to anyone that's interested in buying a Honda & wants to be treated respectfully !

pyropete

May 20, 2013

This was my first new car ever, a lease but still a new car. Ms Song treated me like Gold from start to finish. Outstanding!!!!!

Meatball511

May 20, 2013

Having been dealing with Staten Island Honda, Very professional, understanding and genuine service espically by our salesmen Frank Yu. Great great expierence. Leased 2 cars with him

Lorraine122866

May 20, 2013

I have given this dealership a 5 star rating. I give a 5 star rating to my sales Consultant, Steve Gallo, as well.. It was the best experience I have ever had leasing a vehicle. Steve Gallo was so helpful and did his best to give me the most courteous and speedy service. There were no games played as I have experienced before leasing a vehicle from other places. I would recommend this dealership and Steve Gallo to anyone I knew was looking to lease or buy a vehicle. Thanks again.

ENelli

Apr 10, 2013

From the time we walked into the showroom and met Vladimir and Eddie until the time, I signed the contract with Raymond, it was a very pleasurable experience. Each of them were extremely personable and took the time to answer the many questions we had. I was extremely pleased on how quickly and smoothly the process went. There were no gimmicks and no surprises. I would like to thank each of them once again for a truly pleasurable experience.I would also like to mention that I had my 87 year old mother, Helen, with me, who was equally impressed with their patience, understanding and explanations. By the time we left, it felt as if we were family!Sincerely,Elaine Nelli

Rem139

Apr 6, 2013

I was hesitant to lease another car from S I Honda this year, however John Gilani worked very hard and worked with me and delivered my car just a few days ago. Since I have leased many cars in the past I was not interested spending hours in a dealership. John called me several times until the deal was made. He knew exactly what I wanted and made it happen. Both John and the general manager were gentlemen and It was a greatly appreciated. I would definitely recommend this dealership and I will be back in 3 years!

JayWilez

Apr 3, 2013

Salesman was very pushy and conniving. Path told me one price, shook my hand and proceeded to swipe $1,000 off of my credit card. He said we were set. Then he dropped me off in the financial advisor's office) literally dropped me off into the man's office) and left. I was confused because Path told me the deal was settled. The financial advisor told me the price was going to go up over $100! On top of the fact that I was told which car I needed to take. Initially I was told I could pick from a variety of colors but then path told me (midway through the paperwork) that I had to take the one on the floor- apparently I had no choice. Needless to say it was a waste if time and a terrible experience. I did not get a car from there.. I went to Hyundai, got treated 100% better and got a car there (for a much better price).

Lcd505

Apr 2, 2013

We had a great experience! Anthony made the process very easy and there was no stress in the car buying procedure. I would definitely recommend Anthony to my friends and family!

VinothkumarJayaraman

Mar 29, 2013

I brought the certified car - 2011 Honda CRV EX Model. Price mismatch between what we discussed on the Buyer vs Final Bill. Added additional charges without our information, and now they are try to adjuse the amount by introducing new & new term which never discussed. Buyer Calculation (Before Finance loan request) 1. Cost of the Car20000 2. Document Fee 395 3. CT Tax at 6.35 %1295.08 4. Registration Fee45 Total Amount Sale Amt (before finance calculation)21735.08 5. Download Payment - 5000-5000 Finance Amount - 16735.08 Total Sale with out down payment -$ 21735.08 ************************** They told your credit report not up to mark, we are planning go for Honda Finance loan (3.9%) for that you have package warranty - that will at 2400 after bargain Agree to pay and expected final amount will be = 16735.08 + 2400 + Tax of warranty= 19287.48 (Including tax of the total with Warranty Package) But Itemization bill completely different,didn't observed while signing the final document and trusted fully and never realized will be different amount figure in final bill. *** SUPRIRSED BILL Amount Charged ***** 1. Cost of the Car20000 2. Document Fee 395 3. Package Warranty- 2400 (Actual worth of Warranty Package Cost is 795 as per Bill - mentioned you are getting at2400 value of package ) 3. Acquisition fee895 4. Registration Fee45 5. Bank Fee 300 6. Tax (6.35) 1597 Total Amount Sale Amt -25632 Down Payment -5000 Finance Amount went for loan - 20632$ It suppose to 16735.08 + 2400 + Tax of warranty= 19287.48 (Including tax of the total with Warranty Package) . Here Issue is, they charged extra $ 1344.52 and not worth of $2400 Warranty package, as per Bill it is mentioned as $ 795 is the cost of extended warranty. Tried to reach Honda Customer service phone numbers - which was mentioned in the Itemization bill not in services. Dont know how to handle this situation, Sale Manager - Shawn Kasai ( shawn.kasaiatsihonda.com) and Sale Person: Amarasiughe Path ( pat.amarasiugheatsihonda.com) Not responding properly, and not trying to fix this issue.

Jgav190

Mar 25, 2013

Leased a 2013 CR-V. Frank Yu gave me a deal so good that I didn't have to shop around. I dropped into his showroom at 3:00 PM on a Monday afternoon and Frank had me driving home that evening, even though the vehicle was off-site! I finalized my agreement with the business manager, a friendly gentleman named Al, quickly with no pressure. He asked me politely if I wanted anything additional and when I said no he didn't try to pressure me into anything. So long as Honda keeps making great, affordable cars, I will continue to get them through Staten Island Honda. An outstanding buying experience!

rjm118

Mar 22, 2013

Steve made turning in my old lease and getting a new car a pain free experience, he even had the car waiting and the paperwork 90% complete when I got there!

Gasop

Feb 19, 2013

I've had the worst experience of customer service at this place. They weren't just rude but also such a rob of.. I wanted to trade in my Toyota with a Honda, so I started shopping around. My father went to this place a week before to get prices on the car that I like. The salesperson gave him an offer and wrote it down on the paper. My father told him that he would bring the Toyota next week if he decides to buy it from them. Shook hands. When went back to the dealership it was 11:30. It literally took them an hour to come by and help us out.. I would understand maybe they were busy but this week he came out with a magic price that was not given to us in the first place and my father showed him the paper, he had nerves to raise his voice and say "this is what I can do and if you want take it".. Obviously has no manners!!! I'm not buying fruits from the grocery store I'm actually paying 25,000 at the end. The same day we went to Bayridge Honda, we didn't even wait for 5 min. They were so polite, friendly and gave us fair price.. We bought the car same day and I was very satisfied at BAYRIDGE HONDA!!!!!

Mark and Raisa Khazanov

Jan 11, 2013

This is my statements about very good experience with your Company. Several days ago I have spent three days for nothing with Plaza Honda in Brooklyn but could not even see a car for which they took $2000 deposit and I have prepared official banking check for full payment. After such bad experience at Plaza Honda, I looked for 2013 Honda CR-V EX AWD at the Internet. I have found your Company that suggested a car which I really wonted. In result I have phoned to your Company and have been connected with Russian speaking sales person Mr. Arcady Abramovich. We discussed over the phone everything even the price of the new car. In half an hour I was in your Company by using car service because my old car was flooded during Sandy. Arcady did everything quickly and professionally. He kept everything that we discussed over the phone and even run me on his car to Citibank where I received official banking check for the payment, and returned back to me $50 which I spent for the car service. I have had great deal with a sales person willing to help me and friendly staff all over the showroom. I and my wife are extremely happy about our purchase and truly feel that we received a great deal because of friendly, professional, full of energy sales person Arcady Abramovich. We will recommend your Honda of Staten Island for all our friends. Mark and Raisa Khazanov

an average person

Dec 30, 2012

THINK TWICE! Before you deal with this place. The SALES dept are a bunch of con-artists while the SERVICE dept are a bunch of crooks! I am glad that I walked away from this place when I was purchasing my car once because at some point I felt that they are trying to twist my arm in trying to sell me a car. And I am glad I did same evening did some additional research online and purchased the same (new) vehicle for more than 2k less the next day in another dealership in DCH Academy Honda with barely any hassles or haggling. Recently by a chance of fate had to have my other (older) Honda towed to SI Honda service. Worst possible experience they fixed problem of vehicle stalling. But my vehicle wound up with 3 other problems which were caused by poor workmanship of mechanics working in this place. Dealing with this place now to get these problems fixed its like pulling teeth they are giving me the run around and are trying to avoid fixing these new problems which were caused by them. Dealing with sales advisors and service managers and service director is not a pleasant experience. If you have to deal with them then at least do yourself a favor and pay with Credit Card!!! -so that you could at least dispute the charge when you find that the parts were not replaced, other parts that were replaced were not necessary to be replaced etc

berdibor

Dec 29, 2012

THINK TWICE! Before you deal with this place. The SERVICE dept are a bunch of crooks! Recently by a chance of fate had to have my other (older) Honda towed to SI Honda service. Worst possible experience they fixed problem of vehicle stalling. But my vehicle wound up with 3 other problems which were caused by poor workmanship of mechanics working in this place. Dealing with this place now to get these problems fixed its like pulling teeth they are giving me the run around and are trying to avoid fixing these new problems which were caused by them. Dealing with sales advisors and service managers and service director is not a pleasant experience. If you have to deal with them, then at least do yourself a favor and pay with Credit Card!!! -so that you could at least dispute the charge when you find that the parts were not replaced, other parts that were replaced were not necessary to be replaced etc

prpapito27

Dec 8, 2012

Be advised once you purchase a vehicle you are of no use to them anymore and they make it obvious with rude staff and complete disregard to defective parts on a brand new vehicle. Tried to get "Free oil change" i pay for and was told my sales rep doesn't work there anymore and things have changed now. Interesting since I'm still paying for a free oil change in my bill every month that isn't so free anymore. Will be seeking legal action

stefan.barone

Dec 5, 2012

After a long day visiting dealerships in Brooklyn, I decided to give Staten Island a try. I went in with extremely literal, and to the detail requests. Anthony Raucci was very literal back, and did not waste my time trying to wheel and deal. He worked with my budget to find what I could afford, and fully understood the qualities I was not willing to compromise on. He was realistic, and worked every angle to ensure I walked out with a car I was more than satisfied with. Anthony demonstrated that my sale was important to him, and it is for this reason I would highly recommend him and Staten Island Honda to friends and family. I received the best deal of 3 Honda dealerships with him, and he worked in an extremely timely manner to have the process and my car ready to drive in less than an hour. In my 8 years of driving, this is totally unprecedented. I thank Anthony for making this an effortless process for me. Staten Island is lucky to have an individual like this available to them in such a time of need.

RETTA

Nov 29, 2012

went into Honda Nov,28 at 12:30 pm and i got a wonderful salesman Path and i drove out in a new 2012 civic the same day ,,,he was a greatttttttttttttt sales person and all the people there were great...i am very happy with the service and the time they take with you HAPPY HOLIDAYS HONDA !!! PATH U DID A GREAT JOB AND GOT ME IN THE SEAT OF A BEAUTIFUL CAR

DonBucholtz

Nov 27, 2012

My salesman frank you was great.no games fair price excellent service win win for both of us?frank was well informed fair and polite.i would give him a+

MarieSchiano

Nov 11, 2012

Pleasant experience while purchasing 2013 Accord. Salesman was friendly and courteous and not an overly strong amount of pressure to purchase. the 2013 accord is a beautiful vehicle and pretty much sold itself.

wcastillo7003

Nov 10, 2012

How Unbelievable Frank was.Honest Abe should be his nick name,Very patient and open minded individual. Not your typical salesman that nickel and dimes you.Best price given comparing to all the dealers I went to and they include bay ridge Honda,paragon Honda and stay away from Hudson ripoff Honda!!!! Frank thanks soo much!! Bill and Eileen.

subwayr46

Oct 16, 2012

My lease for my 2010 Accord LX was coming up and my salesman John Gilani helped find me an upgraded 2012 Accord LX-P model for the same lease price I was looking to pay. The car is beautiful and the whole process was fast and easy. John has been my sales person for the last 3 cars I have leased from Staten Island Honda. The maintenance shop always is a pleasure to deal with. They have convenient hours andprovide great service while you wait. My son also leases his cars from Staten Island Honda with the same great results.

Mary Ann Martin

Oct 15, 2012

Not only is Frank Yu's appearance impeccable so is his demeanor. He is a professional, courteous and very helpful salesman. My purchase of a 2012 Honda Civic went off without a hitch. Mr. Yu very clearly explained every option available to me when purchasing the car. He produced everything he promised he would in a timely fashion. My car was ready for pick-up exactly when Mr. Yu said it would be. He went through all the features of the car to make sure I knew how they worked. I drove away confident and very well pleased. I would not hesitate to recommend Mr. Yu to future buyers.

lmg825

Oct 15, 2012

I went into Staten Island Honda with an offer I received in the mail to buy out my current auto loan. My pervious vehicle was purchased through Hyundai Manfredi, and boy do I regret ever purchasing a vehicle from that dealer. Anyhow, As soon as I walked into the door of Staten Island Honda I was immediately greeted by Joseph. He helped me and explained everything to me in great detail. He did not lead me on in anyway and was very straight forward. I walked into this dealership on Friday (10/12/2012), and drove away the next day (Saturday 10/13/2012) with my new 2012 CRV. I just wanted to say thank you to Joe and Eddie (manager) for making me a very happy customer. I will be back next year (2013) to trade in my other lease that is up in October

katherine carbone

Oct 8, 2012

Frank was very patient with me as I was hesitant to sell my old Yoyota Rav and buy a new Honda CRV. I was not an easy sell and I was very picky. he took his time with me, gave me a very good price and I ended the sale very pleased with my purchase. He didn't push me and he listened to my specifics. That is very important to me as I had particulars of what I wanted in my new car and wouldn't be persuaded to change to anything else. I will difinately recommend Frank Yu to others for purchase of a Honda. I was recommende to Frank by a friend and I completely agree with the recommendation.

Molikeshondas

Oct 4, 2012

I went into the dealer to see if they can match a lease offer I got from another dealership. I didnt end up with a newer vehicle because the other dealership is willing to pay off my car and staten island Honda will not. However, Darren was pleasent and easy to work with. He made the experience much less stressful by not pressuring me into one direction. And best of all, he didn't judge me because of my young age. I would recommend this dealer to anyone who is looking to FINANCE a new Honda but defenitly shop around, there's some good deals out there.

lutchuncheung

Sep 19, 2012

Friendly and good service since year 2003 when i bought a first CRV,second CRV i bought on may this year and the honda FIT i bought today.

Jortiz175

Sep 13, 2012

I went in looking for a Honda Insight, the place was empty and all the sales guys were all just hanging out and no one came to me for about 10 min. So Joe came and asked me if I needed help and I told him what I was looking for. Joe told me that not to worry that i would be getting my new car later on in the week. well that didnt happen, I had to wait for a test drive and he lied to me everyday for a week, everytime he called me he had a different excuse as to why I wasnt picking up my car that day. He even went as far as telling me to change my insurance to my new car which I did and just to find out that I couldnt pick up my car on the day he said. so I told him to cancel the deal and I called the manager to let him know what was going on and he wouldnt return my calls. what a waste of my time, I will never ever go there again and I will tell all my friends not to waste their time there, go somewhere else. BTW I went to ford and got me a brand new car! A/H

deedeedles

Aug 26, 2012

So happy I didn't buy my Honda here!!! Unbelievably rude salesperson who did not introduce himself, did not ask my name, spoke to me like I was an idiot and made me feel like it was an effort for him to even speak to me. I left the showroom, drove to Brooklyn and purchased my brand new Honda CR-V at Plaza Honda that day!!! What a different experience I had there-it was fantastic!!! My salesman was amazing, the sales manager was amazing and the finance guy was amazing!!! I would never even set foot in Staten Island Honda again.

chen452

Aug 25, 2012

From the minute we walked into the Staten Island Honda showroom our experience was excellent. Anthony Raucci was our salesman and he is just the best. He's knowledgeable, pleasant and made our experience buying our new Honda CRV painless. We had gone to Bay Ridge Honda and the salesman played games over price and that's why we didn't buy from the dealer near us. Anthony found the exact car we wanted and took care of everything. He was better than GREAT and we will recommend anyone looking for a Honda to go to him at SI Honda. THANK YOU ANTHONY!

ken75643

Aug 19, 2012

I am very happy with the car I leased. Frank was a great salesman. He was very helpful. Before we went over any paperwork he talked to me about all my options. When I did sign the paperwork their was no hidden fees it was everything we talked about.

fjjf62

Aug 19, 2012

Alex was an excellent salesperson. He was very efficient and knowledgeable. He is an asset to the company. He knew all about the car, warranty and everything else involved in the sale. He knew how to sell the car without putting any pressure on us. He explained everything about the car in details and even repeated things when it was not understood. I recommend him and the dealership highly. Please let Alex know how we felt about our experience buying a Honda.Yours truly,Joe & Joan Fortunato

rugaciinates

Aug 14, 2012

steyyyyyyyy awayyyyyyyy they f****** stole 5000$ from me this is what happend i went to NJ to buy the car and they give me $31,000 for the car so what happend one of my friends told me that he know some one at staten island delaer so i went there and they told me that they gona sell the car to me for $30,000 so i be alive him so what ever we did it all what ever we spoust to do i give them $5,000 downpayment cas hand i got my car after 3 weeks and when i receive my first bill i see on my bill that i start paying from $30,000 were are $5,000 that i give tham for downpayment wtf is wrong with this ppl sooo this is for ppl that they want to go there before you lose read!!!

tcmls

Aug 3, 2012

No return phone calls, LIED ABOUT PROMOTIONS for leases , Does not keep accurate paperwork, Writes on invoice same info as pre printed charges so you are charged double!!

giuliana8584

Jul 14, 2012

I would def not recommend this dealership. The service and attitude was terrible. They do not want to work with you at all. I left there and went to Bay ridge honda and what a difference. I would never walk into this dealership again. I am suprised they are still in business.

odie5736

Jul 12, 2012

I had the worst experience in purchasing a vehicle from this dealership...stay away...buyer beware. I went in a long time ago to purchase a new vehicle and I even had a direct referral to the manager of the dealership. The initial sale was a great experience, good sales person, answered questions, and got a good price but it went down hill after that. The finance manager made sure that he made up for the initial low cost of the vehicle and indicated that I would have to purchase certain extended warranties, window etching, etc. in order to get the price quoted. It was like a bait and switch. I left paying more that what the car was worth and was unhappy with the experience that a year later I traded in the honda for a Jeep. I also found out that the cost of $2000 to pay for the window etching was $50 elsewhere or free if you go to your local police station.I spoke to other people who have had dealings with this dealership and they all have had bad experiences. And to prove it, I went to other Honda dealerships, specifically in New Jersey, and had great experiences.

Jennifer

Jun 28, 2012

At first the sales guy jumped at me from the outside and I was already turned off (typical car dealer). Gave him a chance because the car I was looking for was there. Glad I gave him a chance because everything went so well after that!!! Thank you!

Joseph

Jun 28, 2012

The used car person Randy helped me purchase my firs car!!! Great Experience... thanks randy!!!!

arnoldlim

Jun 22, 2012

I want to praise Anthony Raucci for his competent and thoroughly professional way he handled my wife and I as we shopped to lease a 2012 pilot. Although we had a fairly clear idea of what we wanted, his demeanor, attitude and his social skills in addressing our issues, both in the type of car we we interested in, and the availability of lease financing options, were simply unparalleled. In fact, there has been only one other sales person who has also received the highest praise from us,and regrettably, we could not do business with that person because he works for a manufacturer's dealership that does not offer a comparablevehicle like the pilot in their lineup. But in Mr. Raucci,we found a person who rivals that sales person on every level. And make no mistake about it, appreciation in the form of taking the time to write this is not a small thing on our part. It was simply an absolute pleasure to do business with Mr. Raucci and we look forward to future business with him should we continue with the Honda line. This is our first Honda and it was not easy to switch brands after twenty years. Every sales person should take a page out of Mr. Raucci's playbook of customer relations. Allowing a customer to ruminate and ponder without high pressure tactics does work, especially for serious customers like we were. Identifying serious customers is an art and comes from skilledexperience. So again, hats off to Mr. Raucci, who accommodated our schedule to get us into our pilot as soon as possible.

goto

Jun 7, 2012

make sure they write down the price they are offering you and what it includes HUGE RIPOFF --- BAIT & SWITCH go to n.j. or penn.

Midtowngirl35

Jun 5, 2012

Worked with a male who was very interested in helping me purchase a car. Told me they had more cars in the back but "he wouldn't put his family in them" selected a car, and then proceeded to wait 3 hours to fill out paperwork. Observed two seperate transactions where people were screaming their heads off about problems they had and no one seemed to care. My salesman offered me a great price and told me not to worry about a thing. The next day he called me several times to let me know everything was good. When I arrived, that was a different story. The contract said a completely different amount then what I was quoted. They had charged me for the warranty which was listed on the price sheet as included in the price. They also needed more money as a down payment. I was completely shocked, but had invested so much time in this transaction I just wanted it finished. After reading the current reviews, I am worried I am not going to get my registration!!!Make sure they write down the price they are offering you and ask what it includes. They are very sneaky!

coap1

May 2, 2012

This place is so rude and pushy, amazing they still sell cars. One of the worst buying experiences i had buying autos. I tried to give them a shot (AGAIN) due to the fact i live on Staten Island. What a mistake.. Instead went to Brooklyn what a difference in price and attitude. Be careful if you visit this place get everything in writing.And if they give you a great deal ? Make sure they are not giving you Hann Bank , you will regret it when you turn the car in..

someone77

Apr 23, 2012

Horrible Dealer do not do business with Staten Island Honda Dealer, All sales personnel are liars including General Manager Faysel Tehseen. sales Person Tom Tomasollo is a Horrible person and Lies on the face of the customer. Frank Yu is a Dummy manager he just nods his head for every thing. Here is my Story......... I had booked a 2009 Honda Accord , & made a down payment for $1500.00 and told them that will pick up the car in 4-5 days time, after which I sent out the Insurance on the car to keep the car ready for me to pick up after handing over the cashiers check. Tom Tomasollo is the sales person tells me that he cannot deliver the car & after so many follow up & personally visiting the dealer, He promises to delivery it 2 days later, I knew there was some thing fishy here. After several call the following day & speaking to General Manager Faysel (Who never comes on the call & Even if we get him on the call promises to return the call but never does) says that he cannot delivery the car as it was damaged in service it seems....... All Lies they have sold the car to other customers for a higher price. I have never seen such a HORRIABLE DEALER. DO NOT DO BUSINESS WITH THIS DEALER.

Donacat

Apr 11, 2012

On Saturday we put in an order for a car to lease and left a $1,400.00 deposit. We were told the car would be in on Monday. We never heard from Honda, so the following Saturday we visit the showroom to discover the salesman was fired on Monday, the dealership had no record of our order (but had our money) and our registration from our current car,which they took to make a copy, was gone. Apparently, the salesman took all our personal info and our registration, BECAUSE HE'S BEEN CALLING US EVER SINCE!!! The GM, Anthony "NO LAST NAME GIVEN", could care less. You can forget about getting anywhere on the phone, because from the receptionist to the salesmen to the manager THEY DON'T CARE. I have learned they had no intention of honoring the price I was given because my application was tagged for a bait and switch. Don't bother trying to call customer service because each dealership is individually owned, so basically IT'S A HUGE RIP-OFF. I own two Hondas right now and can't wait to get rid of them. Do yourself a favor and stay away.

daytripper78

Apr 4, 2012

I live in Maine but found exactly the car I was looking for on Staten Island Honda's site. Called, arranged price, value of trade-in, and deposit over the phone. Paid $500 deposit with explicit discussion that THIS car would be held for me until I could pick it up the next week. The deposit went through on my credit card. For the next week I left numerous messages with no response asking Mr. Smith to confirm the car was being held. A week later, I finally got in touch with him. Mr. Smith tells me an attendant backed the car into something and that there is extensive rear end damage and tries to sell me another car. Upon checking the CarFax, I learn that the car had actually been sold a few days prior and that everything I had been told was an outright lie. Numerous calls to management have gone unreturned. I have filed a complaint with the Better Business Bureau, will be contacting the Attorney General's office, and have notified the Honda Corp. of this dealership's dishonest sales practices.DO NOT DO BUSINESS WITH THIS DEALERSHIP!

ShaunLS

Mar 28, 2012

I went to look at a certified pre-owned Pilot. When I got there I was told that someone had left a small deposit on it, but that their credit had not cleared yet and they would show me the vehicle. Tom told me that if I wanted the vehicle and that if my credit cleared that night, "the truck is yours!". Well, I liked the Pilot and told him let's write it up. I told him that I wouldn't even finance it, I would buy it in cash. He takes my license and goes to the sales manager and comes back with a story. He says that his manager called the other person when he saw me looking at the truck and that the other guy definitely wants it, and that they were going to hold it for him. In his next breath he already has another truck he wants to show me. Nice bait and switch technique. I said goodbye and walked out. I found something equivalent, without the hassles, the next day at Bay Ridge Honda.

curtcannon

Mar 27, 2012

I would give this place 0 stars if I could. I NEVER write negative reviews but this has been an infuriating experience. They have absolutely failed to process the paperwork. They told me they would take care of the registration within a matter of weeks, but it has now been 2 months since purchasing the car and they have failed to either register the car or send me the title to take care of it myself. I am actually being forced to initiate legal proceedings. Meanwhile my car, with now expired dealer plates, has sat unused in my driveway for 4 straight weeks. Not so much as an apology or explanation from management. This place is either COMPLETELY INCOMPETENT or just straight up CRIMINAL

thedude99999

Mar 9, 2012

All i can say dont buy anything from them. Went to buy a certified civic. Was told to get there at 730 3 hours later finally got to me. I tried anything to get some thing out of you. Buy the car then find out that the certified car that was posted on line and they told me over and over was not certified. What makes it even better as i am getting in the car after everything was dont Steven Gallo hands me the keys a say enjoy your car you got nothing to worry about for 7 year with this certified car. Everyone there lies and STEVEN GALLO is someone you should never deal with. Some that looks you in you face and lies.

aboytocute

Mar 7, 2012

the staff is way to pushy. they come off as not trust worthy. they do not treat there customers with care. i was warned about this dealership before going there but i gave them the benafit of doubt. all i can say is GO TO BAY RIDGE HONDA I WAS TREATED AS A CUSTOMER WITH RESPECT !

Stanza29

Feb 28, 2012

Awful dealership.they play the old change the lease price at the final signing.they play the game of having different prices for different banks.i settled at 300 a month for lease than switched it to 380 because the 300 a month bank didn't include gap insurance.toal scam!i walked right out and got a great deal at a great deal at bay ridge honda.this place treats u like a jerk and very unfriendly plus u wait forever to get a salesman.trust me make the trip over the bridge to bay ridge honda

sjff49

Feb 6, 2012

In the early part of January of 2012 I bought a car from Honda of Staten Island. It was an 09 Camry XLE a nice car with very low miles. When I took it for a test drive I noticed the Rear View Mirror was loose the sales men assured me they would fix it no question. It is almost a month now that I have the car and I have been told they will NOT FIX the mirror. It is also missing the front Plate Bracket which they will replace, it also needs brakes not sure about this repair. I have made phone call after phone call to the sales dept withno call back. When I did finaly make contact they just pass it of to the service Dept and then they pass right back to Sales. I've gone there twice now still with no result. Except to have a Mr Schifano tell me Saturday that he promices they will fix the the car mirror included. I was instructed to call him today Monday 2/6 2012 at 10 am, still no result.There is no writting anywhere in the paper work that states the car is being sold AS IS. They offer a 90 day Bumper to Bumper, I also bought an extended Warranty. I need help on how to put the problem to rest. I can tell you will never buy another thing from them nor will I ever recommend them. Please help!!

Rich_zulu

Jan 31, 2012

**UPDATE** 2/28 - so after 3+ weeks of waiting for our plates, we have to call in to confirm its there. Now since we live out of state. Our understanding was we would pay FedEx to have it shipped to us. Fine no problem... As soon as the receptionist confirms its there she then goes on to talk about a 371 registration fee. WWWHHHAAAATTTTTTT?!?!? I call in and try to talk to John but he's with a customer. Instead, talk to Faysel and he says that it's standard. First off, it wasn't included in the calculation when we brought it, this is the first time we hear about it, and I don't get the promised callback from Faysel from which he said he would callback. My wife and I decide to go there that night.We go and John tells me he told us and that they don't know how much jersey will charge. Funny thing is we saw Raymond before and he mentions that it's that price and always has been for the past 5 years..... The same price the past 5 years............ This was never totaled in the final paperwork... Shame on us for Not triple checking the paperwork...We pay and John installs the plates.... Moral of the story1 if the price is too good, question what else can be charged later on ( whether it be interest, hidden fees, unmentioned fees)2 prepare for a long day when signing the contracts. The goal is to get you to buy an extended warranty or make you stay so long so that you'll sign anything to get out of there3 don't always trust the deallerater score. I'm noticing a lot of 5 stars with vague general comments. Read the negatives to see what you might get into... (look for the review of the guy that brought a used Toyota Camry who posted after me)4 if a guy named John in SI Honda comes up to you to sell a car... Good luck**UPDATE** 2/4 - after a week of talking with the site manager, Faysel, we had gone back sat (2/4) to get a replacement key, new mats, and a couple of oil changes. (the mats John had installed were the wrong ones...) Faysel was professional with trying to make everything right. Because of this I've increased customer service and friendliness scores a little. Additionally, Anthony from the service center who worked on getting us the replacement key was friendly and gave us routine updates on the status of the key. We were in and out of the service center in half an hour. New key works so quality of work gets a 4. Went back to the dealership and talked with Faysel one last time. He gives me the vouchers for the oil changes and apologizes again for the poor experience. I tell him that if I ever buy a car here again I'll get in touch with him directly first. He agrees, we shake hands, and we're off in our 1st Honda... My wife and I have been shopping for a used certified accord. Went to all the dealerships in central and south jersey and by chance found one with great miles and price. Know that saying 'if it's too good to be true....' ? It kinda was... Their advertisement was a hassle free experience but it was a headache from beginning to end....I call in on sat and talk to Anthony. He says the accord that I want is still in stock and I confirm that the price is still negotiable. Come in Sunday with the wife after about an hour drive and speak to his partner naveed (aka John) and test drive the car. It's exactly what we are looking for and in trying to work the price he says no its the final internet price since its the absolute bottom. After escalating a phone call to his boss, we knock it down 300 less with the rest to finance. I ask questions about the rate and he says it depends on our credit and that it would need to be discussed with the finance guy. I said if we get a cheaper rate outside then we will. John goes on to say the finance guy can get the same rate even if we go through them. We plan to come in Monday to finish contracts.Monday... Wife, uncle, and I get to dealership at 230 (pulled strings to get out of work early). We have a great loan ready for the car from her credit union connections. We are now just waiting on the finance guy (Paul). In Paul's office, we get the news that we were 'approved' 6% above our rate we got. BUUTT if we get the extended warranty he can drop it by 3%. Uhhh no thanks.... We go on to tell him that we got a better rate that beats whatever 'discount' and we want to take advantage of it. Attitude changes and now we can't get the car until they receive the check. No deal.... We talk to a site manager and make the arrangement to make a dummy contract so we can get the car out today. if not, we would've gotten it on sat... (btw we were told their jan forecast was short by about 50 cars so they needed em out by Tuesday)All is good then John comes in saying that we agreed to finance through them. I said yes as long as they could get the rate that we were approved on. This was also confirmed with him over his cell when I told him about it btw. I then get am told the reason why I get the price is couz I will finance through them. John calculates the difference of 780 on interest on the back end is a nice kick back. The answer I get is they can't match the rate we got...John goes on to say that the Chinese couple after us wanted to pay cash but they still had to go through finance. that's nice but this a different deal and it doesn't matter what race I am, which I snap back I'm Filipino. He leaves... John's quiet then gives this option... Take their financing then pay it in full with the credit union... I would on be paying extra 200 for interest purposes...Deal is about to fall and then another person comes in.. Ray 'the closer' who happens to be Filipino... He talks to my wife in language and asks for a compromise. We pay half the 780 and get charged 400 extra and we get thrown a couple of oil changes. Wife is fed up and just agrees...We pay the extra interest of 400 up front, they get the check from our credit union and it evens everything out.... I have this in writing so we don't get screwed... Paul works the paper and I'm told that I need to call in to get the oil Change voucher mailed ( I get 1 voucher... Just 1)It's 430 going out that John tells us 20 min... 500 we're still there... 505 we ask whatS going on... Another 10 min...John then tells us that there are no new mats and asks if I can come back to pick them up... He then goes on to offer used mats instead of the new ones that should be there...ARE U SERIOUS!!!! I tell him I'm not going to drive out here for another hour to just get mats. I tell him to just mail it over but am told its expensive to ship. ( dude I just bought a car from you) I tell him to go to a new car and get it. He works on that and then goes on to tell me I'm getting a half tank of gas. He says thats not policy and I'm just going to get a half. I refer him to the website and my friend who got a certified and a full tank... While we wait, the Chinese couple he referred to earlier in this story comes in and we chat... Turns out they didn't finance but are paying cash... (anyone seeing a trend in this story)600 the car comes... All looks clean... John then says hey I got you a full tank instead... Everything is done, I feel a little better with him... Am a little content...Get home at 650ish and show off the car... But waitaminute... Something's wrong... Why isn't this other master key unlocking/locking/Starting the car.... The other master key and mechanics key works fine... You want to know why??.... IT'S NOT THE KEY TO THIS CAR!!!!!! ||{+||{..!¥\.\+~~+\£*~+||>~>]'~"++~£ arrrgghhhI get in touch with John at 7 and he says he will call back in 2 min.. He calls me back at 730 and says that the service manager is not there anymore and he would call me back Tom at 10am.... Great....People, I am not making this up... This happened...

matoslisa

Oct 31, 2011

The sales did great with customer service (of course, they want you to sign a contract with them) They offered me the moon and the stars for a great price. They also assured me that they will give me free oil changes for the duration of the lease (until it was time for one). When I got to the service center for my first oil change, they told me there was nothing in the system that stated my oil changes were free. I contact the sales guy (John) and the financial mgr (Fazeel) and to no avail. My boyfriend left a message for Fazeel, since he was the one who made this verbal agreement with me. John called me back and said to come by the dealership. I went by the dealership and he gave me three "complimentary oil change" cards for the next three changes and said that he will give me three more once those were used up. For my next oil change, I called the service center to make an appt and told them that I have the complimentary card. I spoke to Gino who told me that he was told that they no longer are giving complimentary oil changes and he can not honor them any longer. I called the General Manager and am currently making a complaint with American Honda Motor Co, Inc. At the end of the day, it's about not keeping their end of the bargain. It's not about the $29 oil change fee. I paid it all my life while owning a car. It's the principle. It's unprofessional and unacceptable when there are many other car companies that you can go to. I will not be signing a new lease with them, that's for sure. My first and last time!

Liz739

Oct 21, 2011

This was my first time shopping around for cars in Staten Island and I was skeptical at first, but I had a wonderful experience with Honda of Staten and their team. I worked with Adrian and he was very friendly and helpful. There were no gimmicks and I was treated with patience, respect and courtesy throughout my purchase. I'm very happy to have been able to find my new car close to home and I definitely recommend this dealership to anyone looking to do the same.

natusik

Sep 15, 2011

I think staten island honda gave me and my family a great experience. all staff was very friendly and supportive. we got a very satisfying price and we are very happy overall.

karolina_5

Sep 8, 2011

It was our first time experience with this dealership and it was friendly and quick transaction. When we came to pick up the leased car there was no surprises and the staff was knowledgeable. will do business again.

jab4043

Aug 26, 2011

I dropped my Pilot off for repair with service writer Tim the night before and he was very pleasant however the next day I dealt with Gino who was most concerned with selling unecessary work and having his lunch delayed. I refused the unecessary work such as filters and fluid changes and authorized the necessary items. My car is out of warranty so I was paying for the repair. They charge the list price on all parts which is very high and not done at most Honda dealerships but they are the only Honda dealership in Staten Island NY so they can. The mechanic did a good job (interior of car was left dirty) and Tim was back in the next day and was very helpful. Bottom line is it depends on who your service writer is and be prepared to overpay.

civic10

Aug 22, 2011

I had a very negative experience with this dealership on two occasions. We leased a Civic from them and they chnaged the lease details when we arrived to pick up the car. We almost walked out. The salesman did not know what he was talking about and did not go over details of the lease with us in advance. The manager they sent me to was pompous, choosing to speak down to us. I was very unhapy with how I was treated. They gave us oil changes to help ease the tension and finish up the lease process, Then the sales department gave us trouble about the oil changes later on, basically asking the service department to eat the cost, when it was the sales department that caused the problem in the first place. On the other hand, the service department is friendly, efficient and helpful.

twins honda

Aug 16, 2011

why would i recommend this dealer because from the time i walked in till when i left with my new honda my third honda the customer service was wonderful. I would highly recommend this dealer to any one and i love my honda crv

cabrinna

Aug 13, 2011

From my first phone call to Staten Island Honda and speaking with sales Steve Gallo it was a stress free and pleasant experience. My husband and I were looking for a certain color Honda Accord and he promised he would have it for us and he did. When we went into Honda and met with him everything he promised us was lived up to from the downpayment we wanted to our monthly payment. He was courteous, professional kind and a dedicated worker. We can't say enough about Steve except to say I would recommend anyone to Staten Island Honda and to Steve Gallo.

John Morano Jr

Jul 25, 2011

Out family has been dealing with Ray for over 10 years. He has always given us extremely friendly service and a fair price. Dealing with Ray has always been a stress free experience. Because of Ray, myself, my father, sister, brother-in law, nephew and many friends are his regular customers. Kudos to Ray, Staten Island Honda and their service department. Job well done!

panamedic67

Jul 15, 2011

At first i had no inclination to purchase. My credit score always held me back..and deposit was also a factor. I met a Mr. anthony Russo who was well knowledge and conforting to my needs. He was advising me to the options available without the usual pressure. After i saw the number..and a few inquiries..I was able to get very fair price plan with a small deposit. Mr Faysal explained all my purchasing extras and was clear on all aspects. Truly a memorable experience. I would recommend Staten Island Honda again to friends and will purchase again in the future.

ajfiorillo

Jul 15, 2011

I usaully do not leave reviews but I had such a great experience with Joe from SI Honda I felt obligated to let everyone know that they did a fantastic job on getting me the price I wanted for the car and when we picked it up all the paperwork was already done so it took maybe 20 minutes. I would defintely go back.

johnat10308

Jul 9, 2011

This was the third auto leased from this dealer. The salesman was very professional. Found the price good not great. The returned car was in mint condition with very low mileage. I felt that the manager should have considered this fact when deciding on the price for the 2011 model. The profit he stands to make on the sale of my returned vehicle would substantially offset any consideration extended.

vinny45

Jul 8, 2011

It was a great place and Anthony Russo was a great guy no games and gave you a fare deal.All the people there were very friendly and helpful.They tell you anything you wanted to know about the car or truck if you asked or didn't ask.doing all the paper work was face not like some other dealers.I came from Long Island to buy a Honda there.To me it was worth it.

MaryT20463

Jun 15, 2011

So I had leased my 2008 Honda Accord from Staten Island Honda, and had a horrible experience. When my lease was up I swore I would not go back there, but after shopping dealers in NJ and Brooklyn, I found that these dealers where charging WAY more then I had paid for the same car 3 years prior, and they had little to no cars in stock. Against my best wishes, I returned to SI Honda to see what they can do. Boy how times have changed. I was greeted with a warm smile by Joe DeFeo, was shown options on the car that I never knew existed (that I even had on my own car) and was offered a test drive, something no other salesperson had offered prior. Joe gave us a fair deal, had the car we wanted in stock, and was even able to have me drive it home the same day! The "haggling" process was quick and easy, my husband and I joked that it seemed that Joe was more on our side then his boss LOL. Anybody who needs a Honda and is looking for the easiest experience possible, go see Joe today!!

jms351

May 15, 2011

Just read fhatmanz review from 1/7/08 and just had the exact same thing happen to me. Should have read the reviews first, seems like they're still pulling the same old scam.Went to look at 2011 Honda pilot for lease, initial offer was $459, we said too much we want to pay 400 for 39 month lease, after a little back and forth they said ok. WE thought wow, "good deal", "that was easy". You can pick up the car this weekend. Meet with Majic the finance officer and he tells us we did not qualify for Tier 1 credit. You need 720 to qualify and we were at 690. Which is BS we ran our credit the day before and we had a 730 score. I tell him this and pull up the Equifax report on his computer. He tells me its not a FICO score and that its not the Equifax website. Ok fine its not a FICO score it's an Equifax score, I'll buy that. Then he googles "Equifax" and is trying to convince me that the results coming up with equifax.com in the domain name are not Equifaxs website. Seriously??? I have a doctorate dude I know how to use google and type a web address. Anyway he then tells us that since we qualify at Tier 2 our payments will be $438. We said no way. Then he asks us if we are previous Honda owners (which we are not) because Honda finance has a lease program for previous owners 36 mon, gap insurance, lower deductible, $1500 mech coverage etc. for $427, and he will see if his GM can "call in a favor" with Honda finance since we are not previous owners. We said no thanks we want our deposit back. Ok fine, GM comes in gives us the you're saving money overall talk and will do the deal for $418. At this point it's over two hours later and my wife and I have a NOW very cranky 2-year-old with us. We said fine $415 he agrees and says ok Since he's already losing money on the deal a couple of bucks wont matter. Finance paperwork was written up in 10 minutes, he must have been quick to dial and "call in his favor" with Honda finance. After reading the other reviews which were IDENTICAL to what happened to me it is clear that this dealership has some very dishonest business practices and this wasnt just some unfortunate event. Don't even get me started about Sansone in NJ. The world would be a much better place without dealerships and car salesmen.

paulieboy

Feb 7, 2011

my inlaws recommended steve gallo after having a great experience with him. i still shopped around. after dealing with a few other honda dealers as well as other car dealers i would have been happy to pay a premium to work with steve - but i didnt have to! he delivered as promised the best deal with by far the best service of the half dozen or so different dealerships we encountered. steve took the time to make this a great experience.

apalermo1021

Dec 13, 2010

Steve Gallo was assertive, detailed, oriented, and extremely helpful. He answered all questions accordingly. He was respectful, patient, and understanding to all the boundaries we were looking to stay within and did his best to accommodate us and succeeded in making the sale. Steve made the sale easy and quick and did not give us the run around and this is what made us make the final decision to lease with SI Honda once again. In other words: STEVE GALLO had a great "car sales manner."

rang3r52001

Nov 24, 2010

I am a Brooklyn resident. Was a costumer of other Honda dealerships for years. Came to SI Honda, got a great deal. Everything that was promised, was delivered. Very happy with SI Honda. My friend got his honda from this dealership as well, very happy with it.

rmcgarry

Nov 14, 2010

I had gone to several Honda dealers before coming to SI Honda and am glad I waited. Their customer service is excellent and are very flexible. Al Abramovichis a great salesman, very personable and helpful. The finance person (Magic) was very informative and patient. No presssure sales here. I highly recommend this dealer.

ThomasBalzano

Nov 11, 2010

This has been the third car that we leased at SI Honda and wouldn't go anywhere else. We go to the same salesman, John Gilani and the Manager, Path Noch works with you. We are very happy with our new Honda Accord and the service department at SI Honda is also very accommodating. I recommend this dealership because the overall experience buying a car there is great - no hassles or problems.

Ladder11

Nov 1, 2010

This is the 6th Honda we have leased from Staten Island honda. As far as the salesperson, Raymund Valenzuela, we have the highest regard for him- he does not play games and we have always come away feeling he has done the right thing by us. I would recommend him as a good person to talk to if you go to SI Honda.

elainerenata

Oct 26, 2010

upon entering the dealership, we were greeted by Mr. Steve Gallo, who asked if he could be of any assistance. we told him that our lease was coming due on our odyssey and wanted to know what our options were. he proceeded to help us with the information we required. he also introduced us to Mr. Frank Yu and together they worked out what we thought was a fair price for a lease on a new 2011 odyssey. We told them that we would have to shop around and we felt no pressure from them to accept their offer, however, we thought they were sincere in their efforts to meet our requests for the best deal for the vehicle we needed. In the end we returned to the dealership and both Mr. Gallo and Mr. Yu did not disappoint and we left feeling they had done all they could to satisfy us.

jgencarell

Oct 6, 2010

I was looking to lease three cars (one for myself, one for my daughter and one for my father) and visited Staten Island Honda because of an advertisement in the paper. The salesperson who assisted us upon entering the dealership was Salvatore Pergola. From the moment we met, Sal was informative, helpful and honest. He never once misled us. Sal explained the details of the lease, assisted us in completing all the paperwork, arranged for test drives and did so in a professional manner. It is also to be noted that Sal was out one Saturday and he arranged for my father's test drive with another salesperson, James O'Rourke. Jay was also professional and extremely helpful. He was kind and patient with my elderly father. As a result of the two men mentioned above we leased three cars through Staten Island Nissan. I would not hesitate to recommend the dealership and in particular Sal and Jay.

belltel

Sep 13, 2010

Oliver wasn't pushy and answered all my questions. He was a pleasure to talk to. He also saw that a minor scratch was taken care of in a prompt fashion. There should be more salesmen like him. i would definitely recommend this dealership to friends.

lindacap

Aug 18, 2010

Oliver Laroc was the best car dealer I have ever had the pleasure of working with. He was a true gentleman, honest to his word and I have already recommended him to my friends who have children prepping for college. Please let him know I feel this way. He is soooooooo refreshing as opposed to some experiances I have had. I worked in retail for 15 years and know when I see a true professional who knows how to deal with clients. I leased a 2010 CRV which we love!

eres

Aug 7, 2010

The service was excellent. The employees were kind, courteous, and efficient. Every effort was made to make us comfortable during the delivery. We are very happy with the car and the price! We were so pleased, we recommended this dealer to our daughter. She went there to get a car a week later.

acs10314

Jul 24, 2010

Staten Island Honda was great. Did my research and walked in and bought my car within one hour. I took it home the same day. They gave me an excellent price for my trade in, much better than other Honda dealers. Oliver Laroc was a gentleman and when he said he would call, he did. He was a pleasure dealing with. I was impressed with their integrity and professionalism. in dealing with other dealers this did not always exist. this is my seventh Honda.

stevefira

Jul 22, 2010

With John Gilani the compromise was achieved during a day.We had problems for the past couple months, you kknow, economics, credits...........But we had Honda Accord since 2007, and before going to bye a new car...no doubts, it was HondaGreat job John! Good luck.Thanks.

ganojo

Jul 15, 2010

Our lease on a 2007 Odyssey had expired and my husband and I went in to purchase the vehicle. My Husband and I spoke with Mr Pergola and found that he was such a nice gentleman. When we walked into the dealership, he greeted us with a friendly handshake and smile. We felt comfortable and at ease. We then spoke to Mr. Faysel who was also very friendly and informed us of our options. Both gentlemen treated us with the utmost respect and we truly felt great about our decision when we left. Thank You Honda for not only having great reliable vehicles, but also having such a great staff at your staten island dealership. Sincerely, Gale and John Jean

Elliott Hirsch

Jul 14, 2010

Let me begin with a story.I was due to get a replacement vehicle for my 2007 Toyota Avalon XLS and could not quite decide on which .I called Sal Pergola ,as her had assisted me previously and told him that as sonn as we returned from vacation I would need to decide.Upon our return which was this past Sunday,my wife reminded me that I needed to do something .Needless to say I called Sal on Monday 7/12/2010 and asked for the pricing on two cars.Within minutes Sal called me back with the information and said that he had exactly what I wanted in stock. I picked the 2010 Crosstour up today Wednesday 7/14/2010 in the exact color and level of equipment that I wanted.Sal was courteous professional and thorough all during the delivery and sale.Needless to say Sal and Staten Island Honda will be seeing more of my family in the future

akol211

Jul 12, 2010

I went to Honda because my lease was up. I had my heart set on a white Accord Coupe, they had a red one in stock & a black one coming in, but when you know what you want it's hard to settle for something else. Raymund did everything he could to find it, he really went above and beyond, and I now have the exact car that I was looking for. He was so patient going over the numbers with me, as well as all of the other paper work. I would definately recommend Raymund to all my friends and family.

graphicsgrrl

Jul 12, 2010

I had never dealt with such a rude person such as Oliver. He was nice when we were making the deal and then didn't deliver once the deal was made. I had to constantly call and chase him for items promised (trunk liner and oil changes). I finally got the trunk liner after 3 weeks of calling. He claimed the oil changes were in the mail but I never received them and it has been well over a month. They lie here and promise things that never happen. Do not trust this dealer or staff! GM was full of it too as he told Oliver to give me these things but wouldn't take my call when I tried to get them. VERY SHADY, DO NOT WASTE YOUR TIME!

kc5485

Jul 8, 2010

I found this dealership to be friendly and professional. John was able to find me a car in the color and model that I wanted, as well as give me a price that I could afford to pay on a monthly basis. He was quick and efficient and I was able to pick up my new car the next day.

salcher

Jul 6, 2010

Hello,I am writing this to commend SI Honda for their excellent service they provided for my wife and I yesterday. We went their looking to lease the Honda CRV-LX and we couldnt have been more pleased. First, walking in was a hassle free/no stress environment. We were introduced to salesman Salvatore Pergola, whom I have to admit, was the BEST auto salesperson I have ever dealt with. Sal was extremely polite, courteous, and knowledgeable about the truck we were seeking. And no, he did not put any pressure on us whatsoever. After talking to Sal, he took us to meet his manager Pat Noce, whom again was very polite, courteous and knowledgeable. Both gentleman went over a few price quotes for us, and never once tried to con us. We had been across the street to Hyundai and let me tell you something--------they are the worst! Rude, didnt offer to negotiate, and didnt even ask us if we wanted to test drive the Hyundai Tucson we were viewing. The salesman was more interested in their hot dogs they were cooking out back.Anyway, after manager Pat Noce offered us to test drive the Honda CRV, Sal Pergola came with us to show the inside functions and how they operated. He was again a pleasure to talk to during the test ride, and never once showed aggressiveness to lease this truck. Finally, after coming back to Honda and talking again to SaL/Pat, my wife and I agreed to lease this vehicle. Pat even offered to buy our old 93 car and gave us $500 for it, without even looking at it. How many places do this when selling an old used car? We put that towards our down payment. Also, I ahd an online coupon for $200, and Pat kindly accepted this too without even hesitating. Both Sal and Pat finalized everything for us with no stress on our part, and when our truck was ready for pick-up a few hours later, it was beautiful. Sal personally took us for a tour of the truck. People, if you find something wrong with purchasing/leasing a vehicle from SI Honda, it is your own fault. You have the last say if you want to sign the contract or not. So dont blame them if you go home and finally realize you dont understand what you signed. Know what you are doing BEFORE you go in, and then maybe you can enjoy buying a vehicle. Thank you Sal Pergola/Pat Noce for you wondeful service!

Peter07

Jun 24, 2010

Honda quality speaks for itself and the added bonus are the employees. They were friendly and very helpful. I have been purchasing Honda's since 1987 and even my children have purchased them. Honda vehicles are excellent. Service department is very helpful and the hours are arranged for working people. Keep up the good work.

Kristin Budarf

Jun 23, 2010

My overall experience with Honda of Staten Island was excellent. Our salesperson, was courteous, patient and professional. He spent as much time as we needed to make our decision. His knowledge of the vehicles for sale was extraordinary. I would highly recommend this dealership and Mr. Valenzuela.

pennaccr

Jun 19, 2010

ALL THE SALES PEOPLE WERE EXTREMELY POLITE, FRIENDLY AND HELPFUL. MY SALES PERSON, JAY O'ROURKE WAS A PERFECT GENTLEMAN AND EXTREMELY PATIENT. I WAS VERY ANXIOUS WHEN MAKING THIS DECISION AND JAY O'ROURKE MADE IT SO MUCH EASIER FOR ME WITH HIS PATIENCE AND GUIDANCE. I FEEL THAT I HAVE MADE SOME NEW FRIENDS DURING MY TIME AT S.I.HONDA.

LorettaGiamboi

Jun 16, 2010

This is the 6th Honda we have the pleasure of driving. Dealing with Raymund at Staten Island Honda has been a pleasure. He takes care and fits you in with the best fit for what your needs are. He delivers on time! Straight shooter and honest!Staten Island Honda also has a great service center. They make an appointment and keep to their word for the date and time.I wouldn't buy another car from another dealership or salesman!!

ZaneZanetti

Jun 6, 2010

From beginning to end, my experience at Honda was a fantastic one. I gave them my terms, and they were more than happy to accommodate me. Pat Noce, in particular, was a joy to deal with. There is a reason why he is a manager there. His courtesy, personality and overall willingness to work with you on a deal was superlative. I would definitely advise anyone looking for a Honda, to come to Staten Island Honda.

bagels1467

Jun 5, 2010

i have been leasing honda vehicles for many years.i always try to sevice my vehicle at a honda dealership. it seems to never work out. i recently move to staten island from the mid west.i decided to take a chance and bring my honda to staten island honda. when i called to make a appointment the lady on the phone set me up with a appoint for the following day.when i arrived at staten island honda i was greeted by a sevice advisor named joseph. i explained to him what i was bringing my vehicle in for.joseph had me seat in the waiting room why my vehicle was being service.i was in the dealership for only 30 minutes. i just want to thank joseph for his help.

macyite

Jun 5, 2010

first time to staten island service department.The service department treaded me like i was part of the family.Never had that kind of treatment while having my car serviced.i just want to say thank you to joseph and patrick. i recommend anyone reading this to visit staten island honda

LSIMON

Jun 5, 2010

MY WIFE AND I HAD A WONDERFUL EXPERIENCE DEALING WITH STATEN ISLAND HONDA ON LEASING OUR NEW 2010 HONDA ACCORD. THE SALESMAN SAL PERGOLA WAS VERY COURTEOUS AND VERY HELPFUL.HE WAS VERY INFORMATIVE AND ANSWERED ALL OUR QUESTIONS RELATING TO OUR LEASE PURCHASE. IT WAS REALLY A PLEASUREABLE EXPERIENCE WORKING WITH SAL .THE DEALERSHIP WAS VERY CLEAN. THERE WAS NO PRESSURE FROM THE SALESMAN.THE SALESMAN SPENT MUCH TIME WITH US GOING OVER ALL THE DETAILS OF OUR PURCHASE AND AGAIN ANSWERED ALL OUR QUESTIONS TO OUR SATISFACTION. I WOULD DEFINETLY RECOMMEND MY FRIENDS TO DEAL WITH STATEN ISLAND HONDA AND I KNOW I WOULD RETURN THERE WHEN PURCHASING MY NEXT VEHICLE.

npotluri

Jun 3, 2010

Time- they need atleast a day for doing any small thing quality of repair- some of their technicians know nothing about the honda cars. crew- they will even bullshit about the honda cars tehnologies , when i asked why some thing wrong. Price- Huge ripoff like everybody says. ridiculous $120 for just oil change and test points checks. People on phone- they know nothing about servicing. Pls find some other location nearby(outside staten island)- bayridge honda or hillside is better. all dealers suck after u buy their car anyways but this one is in the worst list.?

nyy

May 19, 2010

I had shopped around over the last 3 weeks before making a purchase. I compared New Jersey Honda dealerships and even Brooklyn. At the end of the day Staten Island Honda gave me the best deal. There were no tricks and everyone was very professional. I have been back there twice with family members and I am confident they will purchase from Staten Island Honda also. Anthony and Pat did a great job.

marcborden

May 19, 2010

I went in having done my homework, but with many questions. I was passed around to a few people which was annoying however everyone I met was honest and not afraid to defer when they weren't certain. The prices were about what I had expected. Overall I found the people to be friendly and patient, which was really refreshing compared to my previous experiences with dealerships.

danarussomano

May 18, 2010

Patrick Noce is by far the best car dealer in the business. He was 100% helpful while I was choosing a car. I decided on a Honda Civic and I couldn't be happier. The car drives wonderfully and I couldnt be happier. Pat was excellent during the entire process. I would most definitely recommend Staten Island Honda.

millyusa65

May 18, 2010

From the moment I walked in I was greeted by a very helpfull sales staf. They were courteous and informative. They answered all my questions patiently. Izzy explained all the car features in detail and helped me pick the right model for me and my budget. Very smooth transaction. I would definetly recommend you go to Staten Island Honda.

trussoniello

May 18, 2010

Patrick guided us step by step during the car buying process and explained all the instrument panel and how to program blue tooth--which I could never have figured outon my own. Anytime I called after we purchased the car, Patrick always got on the phone, and if he couldn't, I received a call back within a few hours. It was a very pleasant experience.

vjsira

May 18, 2010

Pat Noce was extremely helpful to me even though I am not in the market for a vehicle for a few months. I will definitely see Pat when I am ready to purchase. It is hard to find a business that puts out such a positive experience as I received from Pat at Staten Island Honda.

jvm1265

May 14, 2010

Pat worked with us to help me buy a new Accord. We contacted alot of other dealers in the area and go the same old car salesman high pressure sales tactics. From the beginning, Pat was very helpful and we would recommend this dealer if you are looking to buy a Honda in Staten Island.

statenislchica

May 5, 2010

I have read alot of horror stories online. this was by far the best car buying experience i have ever had. I started at nissan and ended up going with a honda. He didnt try any of the annoying tactics that you ususlly run into at acr dealerships. i would definatley reccomend them to anyone on Staten Island.

SantaStanz

Jan 18, 2010

The original down payment of the new car we were going to lease was $1,200. We gave a $500 deposit which should have left a balance of $700. But when the salesman came back it was back up to $1,200, he says "they made a mistake". Two days later, when I went to sign the contract with the check for $1,200, they came down that I owed them $700 on the paper. When he saw my check of $1,200 again, he went back upstairs and they came down with a new figure of $1,200 claiming the second time they made a mistake. So now we had to pay $1,700 instead of the $1,200 (which was a too many mistakes that were shady). The original payment was $290 a month that we signed for. When we went down two days later, they had a new bank and the payment went to $298. Bad experience, Bad customer service.

drk

Jan 14, 2010

Dear Buyer, Please be aware, SI Honda is a scam. They try to lure you in with a lease or a finance option that DOES NOT EXIST. Than they do a bait and switch. Please note Americredit (Company that Honda SI offers lease through DOES NOT OFFER LEASES since June 2008) they will try to switch you to AmeriHonda for more money. Stick with Americredit, you will get the Honda lease, since they have no choice.Also, AmeriHonda, does not have lease options for 39 months its only 36 or 42 catch them and make them stick to the price they have originally quoted you!!!Also, have your insurance company run the VIN numbers, the car they have offered us in 2010 was actually a 2009!!!Buyer beware. FRAUD, LIES etc.

ec3891

Dec 3, 2009

Went to Staten Island Honda since its the closest dealer near my home. I read the poor reviews from other reviewers and still decided to go. Bottom line, customer service is poor. It seems as if I was bothering everyone there even when it was clear I was truly interested in buying a particular floor model. The other salesmen had looks of death on their faces as if I owed them money from back in the day. Haggled on the price and purchased the vehicle. Came back the next day to sign papers and even while waiting what felt like hours, not one person asked if I was interested in a beverage. Customer waiting area is so close to the entrance door, I might as well waited outside by the curb and waited to be called in. All in all, the nightmares of some reviewers stating dealers lied and attempted to keep deposits could have possibly happen during my sale experience. Just asked to see all dealer fees (prep, desination, accessories, warranties, vehicle price on paper (Binder) before giving any credit card or money. Plus if you know your credit is godly, make sure you state on binder pending whatever interest you hope to get by honda's offer. Become a well inform customer and no one will attempt to take advantage of you. ( P.S. if at all possible, attempt to drive out with the car the same day. It prohibits the bait and switch when you come back the next day and "oh the car is not available any longer" , "price jumps" etc.) Advice is not just for this dealer but in general.

Ckarma

Aug 18, 2009

UThis dealership and their employees must really think they are the only Honda in the NY area! My experience was horrible! It was one Lie after another! I am a Hard Working person with Values, Integrity & I expect the same from my Sales Rep! I had a bad feeling as soon as my sales Rep came over to me & introduced himself! I have a 2002 Ford Explorer, Eddie Bauer Edition, which I still owe $5000 to Ford Credit! My sales Rep was able to get the truck appraised that day! He came back to me & told me that he can pay off the truck & we would have a Clean Slate, that's fine! It was what he said afterwards that bothered me. He told me that the Truck was only worth $3,000 and out of the goodness of their hearts they would still pay the outstanding loan I have with Ford! My truck only has 67,000 miles on it and it is a 2002! That is way below of what it should be and my truck is in Pristine Condition! The market value of this Truck is $9,500! It gets better, I told him straight up that I had sh*ty credit but I did bring a Cosigner(with Tier-1 Credit) with me(I was prepared)!! Let me tell you, his attitude changed for the worse when I told him I had Bad Credit! He said it my monthly payments will go up $100 more a month! Now remember, this is a Lease for a 2009 Honda Accord ! He told me with $2000 down my leasing price would be $289 a month! He also told us that he could only do it for that price only if the Co-signer became the Primary on this Lease and I became the Co-signer! I have been leasing and buying cars for nearly 15 years and I never had a problem when somebody Co-signed for me! When we filled out the Credit Application and he found out that we had Great Jobs, his attitude changed again! I am just TIRED of People NOT being HONEST & who beats around the bush! I will NEVER RECOMMEND ANY ONE TO THIS DEALERSHIP, EVER!!! My sales rep had a horrible Bedside Manner and he Spoke like a Fortune Teller, everything he said could be interpreted in many different ways!!! He was never straight up with me or my Co-signer and it felt like he had no respect for us(Like we were below him & his Honda's, R U Kidding?) Caution: BEWARE OF SLICK SALES MEN WHO ONLY SEES U AS $$$$$ and NOT AS A CUSTOMER!!!!

siodyssey74

Jul 20, 2009

has anyone leased a Honda Odyssey with rear navigation in the past 3 months from Staten Island Honda? here is my deal:600 and change down totalhad to pay my last 2 months on my old lease $499 now paying $526 per monththey gave me the $2500 in rebates.thanks

asaga01

May 18, 2009

Now I must say that I have been dealing with SI Honda for 12 years.... and I assumed that they took care of me... I sent them close to 100 clients that became loyal clients and all I ever asked for was to be taken care of when I came in to buy or lease a car. They never sent me a thank you or anything which was fine.... but the last year or so the service was fn horrific. The last straw for me was on 3/5 I ordered a Black on Black Accord v6 with navigation.... they couldnt locate one. 3 weeks later I found several of them on line.... DCH in Old Bridge NJ not only had the car but Lauren and Robert beat SI Honda's price by 3500.00!!!!!!!!!!I went that night got the car and went back to SI Honda to get my deposit back and was treated like garbage. I got my refund because I called Amex and they placed a hold on it......Today, I was informed that I would have to wait 4 days to return my leased truck... AHFC stated that ANY HONDA DEALERSHIP WOULD TAKE THE CAR WITHOUT ANY ISSUES.... WELL THEY SHOULD KNOW THAT SI HONDA HAD ISSUES AND GAVE ME A BS STORY OF A 10 DAY GRACE PERIOD... I DONT WANT A 10 DAY GRACE.... WHY PAY FOR INSURANCE ON A TRUCK THAT IS GOING TO SIT IN MY DRIVEWAY????BE WARNED.... DO NOT GO TO THIS DEALERSHIP TO PURCHASE A CAR.... FOR SERVICING, MATTY IS THE BEST AS WELL AS GINO.... AND REMEMBER SINCE 2003... THESE ARE THE CARS THAT I HAVE GOTTEN FROM THEM....2003 V6 ACCORD SEDAN EXL WIFE2003 V6 ACCORD COUPE EXL MINE2004 HONDA CIVIC NANNY'S CAR2006 HONDA RIDGELINE RTS LOADED WITH NAVI MINE2006 HONDA PILOT EXL WITH NAVI WIFES2006 HONDA CIVIC LX SPECIAL EDITION BROTHER IN LAW... BOUGHT IT 2007 HONDA ACCORD LX SPECIAL EDITION V6 WIFE'S2007 HONDA ACCORD EXL V4 DAUGHTER'S CARI WOULD NEVER GO BACK TO SI HONDA AND I WILL TELL EVERYONE NOT TO GO THERE... STATEN ISLAND PEOPLE CROSS THE BRIDGE... GO TO DCH AND CALL LAUREN...732-721-3333... ITS WORTH IT!!!!!!

rrusso1454

Mar 2, 2009

Agreed on one price. When I went in to pick up car all the prices changed. I went from 249 to 299 a month. Taxes were supposed to be included. They padded it on my credit card. Went back immediately to speak to them and they could not be found for five days. When I finally caught up with them, they dismissed me saying too bad I signed the contract.I feel I was taken advantage of.....The reason I signed the paper was that they kept me waiting about three hours and I just wanted to get out of there. I did not think I was dealing with thieves. Shame on them.

amt9004

Feb 7, 2009

I live in Staten Island, but had never purchased a vehicle in Staten Island. My husband thought it would be a community-conscious choice to buy in Staten Island. It was the second lot I went to for the day, I saw a car I liked (after lots of on-line shopping), and the initial sales person seemed genuine and nice enough that I took it for a test drive. His manager and I settled on a price to include the extended warranty (it's not "certified" or covered without it), and I was pleased with the deal. I was leary when the manager had cold, sweaty palms (Eww!), but I had done my research. It was all down hill once they realized that I had reserved my own financing and would not be using theirs. I'm a nurse and my husband a police officer. They told us they didn't think the bank check was good, and we would have to wait for it to clear (despite speaking to the bank whom guaranteed funds within 24hrs of deposit). At one point over the next week (it took them over 2 days to deposit it)they even tried to break the agreement, which I would not do as I new the price was low for what I got. We were treated like common criminals instead of upstanding citizens and customers. Reliable car hopefully, but the next one will be sought elsewhere.

Sonnydakid

Nov 9, 2008

I took my car to this Honda dealer because I was recommended by a good friend of mine. I dont think he's my friend anymore, this was the worst service I have recieved in a long time. I dropped my car off for a problem I was having with my engine, the dealer had installed a waterpump & timing belt. After that repair the car started making a funny humming sound, I returned to the dealer two weeks later and when the vehicle was looked at the service advisor Dave stated that the vehicle had no problem and gave me a list of other things he insisted were wrong with my car. He recommended flushing every fluid in my vehicle, at this time I asked to speak with a manager, that's when Rick came he advised me that if I didn't do these flushes then the warranty on the waterpump and timing belt would be voided for lack of maintaince. I asked if the original humming problem was found he answered no but he'll continue to look while performing the flushes. I then got upset and asked to get my vehicle. I took the vehicke to another Honda dealer (Bay Ridge) which informed me that whoever performed the last repair cracked a plastic that was rubbing on the belt and created this humming noise. Bay Ridge agreed to repair it for free in exchange for my business, so thank you Bay Ridge and for all the people that still visit this service center be careful, they will take your money then act like they dont know you.

verybadexperience1

Oct 31, 2008

Called and spoke to Renzo about 2000 Honda found on internet. Asked if still had on lot. He responded by saying "Yes as of fact, it is right in front of dealership". When I asked him what the interior color was, he didn't know but would go take a look. He put me on hold for a few minutes and then told me it was beige. Since this was for my grandson, I called his mother (my daughter) to tell her to go see car. She called Renzo (1/2 HOUR LATER) and he tells her NO LONGER HAVE ON LOT.FIRST not only tells me on lot BUT states will look and see what interior color is.THEN HALF HOUR LATER no longer on lot.RENZO get your story straight. DON'T WASTE YOUR TIME.I should have checked reviews. Just put si honda reviews in google and see what I mean.Do not bother with this dealership ESPECIALLY RENZO OF USED CARS.

HGirgiss01

Oct 4, 2008

To all of you who had a positive experience at this dealership: You have one thing in common, you are buying a NEW car. They were very nice and polite and courteous to me as well when I first went in there three years ago. They have to be to get your business!!! Wait until you have to get your car serviced though or if you leased your car, wait until your lease is up. Read down a few stories and see my experience. These people are big time crooks! This story is about our SECOND negative experience at this dealership. My father went in there and purchased an extended warranty on his vehicle. They were quick to cash his check, but not so quick to send the paperwork in. He went for service a few months later, and lo and behold. Honda had no record of any service contract. We called the sales manager who sold us the warranty. He never returned our calls and everytime we called back, conveniently he was in a meeting. After 4 to 5 days of being given the runaround we went to the dealership in person. We waited for THREE hours. My father walked into the sales manager's office, and the man's response was "Make it quick, I don't have time." Courtesy and professionalism? On what planet? We ended up getting the issue resolved outside of the dealership.

C11889

Sep 29, 2008

From the time I first walked in the door to purchase an accord, I was treated very nicely by the salesman Johnny Guillett, jr. I was not pressured nor did I feel I was being tricked into something. He was very informative with a great sense of humor. I felt at ease and the whole process of buying my vehicle was quite relaxed. I did buy an Accord EX-L which I felt I got a great price and a great car in all aspects. I definitely would recommend the dealership and my salesman. It was a refreshing and a welcome change to deal with a salesman of such caliber.Thank you Staten Island Honda, and thank you Johnny for making it fun to purchase a car.Sincerely,Roy

toniv69

Sep 29, 2008

just wanted to write a short letter to notify you of the fine experience i had when buying my car at Staten Island Honda. I was searching for a Civic and with the help of the salesman I know I made the right choice. He took the time out to explain everything about the car. I was a little uncomfortable going to into the finance office but after meeting Simon, the process of financing was easy and not as stressful as I would have thought. My experience was great and I will be back here for my next car.

kaos

Sep 29, 2008

I had an excellent experiance wuth the sales person. He was very polite and knowledgeable. I wasn't ready to make a purchase at the time, but Manny took the time to explain the car to me in full detail, and I will return to make my purchase form him soon.

goodfella1128

Sep 29, 2008

I recently purchased a new 2008 Accord through Staten Island Honda. Due to the great help provided at the dealership, I felt it was right to write a review on how I was handled. The salesman who had helped me (Mr. George Engel) was very informative and explained several features about the car as it related to safety, economy and performance. He let me know consumers reports had chosen the Accord as it's number 1 pick. This information helped me decide to ultimately buy the vehicle. I really appreciated the assistance of (Mr Engel) and also the assistance of the finance manger, Simon. Simon explained my options for financing the car. I ultimately picked one that I was happy with. I found the process of buying my car at Staten Island Honda extremely easy and as such I have already recommended the dealership to a few friends and family members.Thank you Staten Island Honda,Jimmy Tinzellis

Prego2009

Sep 26, 2008

James was more then helpful for me and my Fiance. After getting out of a Lease with Nissan (horrible) he gave us the BEST price for my new 2008 Accord (that I LOVE!) My credit isnt great by any means and he worked me through ALL the possible options I could do Btw Leasing, Financing for how long how much etc... My overall experience was EXCELLENT I couldnt ask for anything more, they were friendly, personable and most of all Helpful!! The best part I have a car thats great for an even BETTER Price then I could have imagined. I gave them the highest Level for rating because I cant complain about anything, from the moment I walked in the door I was greeted with a huge SMILE and then introduced to James who was a TRUE professional. I recommend for everyone to go there it was such an easy process and made my Car buying experience a GREAT ONE !! Thank you !!!!!!!!!!

Eve2008

Sep 26, 2008

I recently leased a used car 2006 in late August. It was agreed that the car was to be given to me for 16K and I kept inquiring for my breakdown and invoice. I never received until finally a week before its due date, stating I owe 20K but in actualization when you do the calculations of monthly payments, its 27K. They quote one price and submit a differnet one to Honda Financial Services. They had me sign one tedious document and then used my signature and altered the breakdown which they faxed to Honda Financial Srv. I am writing b/c I want people to know the truth and take stand of this issue. for this price I could have invested in purchasing a brand new 2009 Civic...what individual would commit to a 2006 Civic for that price? NO ONE ...its clear they illegally modify documents & prices behind consumer's knowledge. I am not letting this issue go ...I will contact whomever to be heard regarding this dealership and YOU SHOULD AS WELL.

hlreview

Sep 25, 2008

Very dishonest and tricky dearlership! Worst car leasing experience ever! Would not recommend to anybody! If you must go there, please stay away from the salesperson Alex Siu and the finance manager Majic. They lie and trick you. Don't give them a chance to trap you!

diankab

Sep 9, 2008

Would never recommend this dealership to anyone.People are rood, unprofessional. I've leased/bought cars before, never had this kind of service issues, that includes misleading, disrespect and absence of any desire to satisfy the customers.Don't go there.. you will never get a deal you are looking for...waste of time.....

fdjur

Sep 2, 2008

Staten Island Honda on Hylan continues to prove that traveling to distant Honda dealerships in other states is MUCH PREFERRED than to stay on the Island. From the start, the sales person was trying to knock down the trade in value of my current auto (gave me the slick talk about Galves vs. Kelley). In the end, he gave me three different prices for trade in value, all below what was -- I thought -- agreed on during the sales pitch. In addition, sales person refused to give me the sales price at the beginning of the negotiation, actually waiting to give me the estimated monthly finance charge where I just had to ask what sales price he was working with. For a CRV LX AWD (with an MSRP of $22k), the "bargain" sales price was over $26k. Avoid this SI dealership if you want the headaches and all other BS that comes from a slick talking.

madowner

Aug 21, 2008

I had made an appointment two weeks in advance to have my Honda serviced. The engine light was on. My appointment was scheduled for 8:15 am. I arrived promptly at 8:00am, checked in, and informed the desk that I will be waiting for the car. After waiting patiently for over two hours (with no word from the service desk) I asked the desk if they had any idea how much longer I should expect to be there. Service desk said 'they should get to it soon'. After waiting two more hours, and seeing other cars arriving and departing, I asked again. Same response. Finally, after ANOTHER THREE hours, I approached the desk again, and upon receiving the same answer I asked to speak to the Manager. The Manager came to me at 4PM (EIGHT hours after I had arrived) and told me that there's thirty more cares ahead of me. WHAT IS THE PURPOSE OF AN 8:15 AM appointment and why did nobody inform me of what to expect?? The Manager explained that 'it's a very busy day'. He was still not able to tell me when he would be able to get to my car! It seems that Honda Service found it more profitable to process routine 'oil changes' then to service a more complicated 'engine light' issue'! I finally decided to take my business elsewhere. I had been considering purchasing a new Honda, but this experience had certainly left a bad taste.

HGirgiss01

Jun 7, 2008

I don't know how this dealership is still in operation! In August of 2005 I leased a Honda Accord EX Sedan from this dealership. The biggest mistake I have made in my entire life! My lease is coming due and I wanted to purchase the car. I went into the dealership today to finance the car. They added on a bogus $298 dealer's fee. When I asked the salesman (John Gilani) what this fee covered he could not give me an explanation. This is the second car that we've bought/leased from this dealership, so a prudent person would assume that some consideration would be given for customer loyalty. Negative. After 3 or 4 trips to the business manager (Faysel Tehseen) we had the fee waived. So at this point it seems like things are looking up.... until we went into Faysel's office. The buyout price including taxes and fees and everything was $14,500. I have excellent credit, never made a late payment and about a 720 credit score. They gave me an 7.9% interest rate (market rate is 6.5%). Go onto any financial website that has auto loan calculators. Monthly payment for a 5 year loan, $14,500 principal at a 7.9 interest is about $290 (which is still too high given the ridiculous interest rate). What was the payment we were quoted? $332!!!! Thats almost an extra $2500 over the life of the loan. When I told him it was too high and asked for an explanation for the difference, he closed the file, shoved it across his desk and told us to leave. So much for customer service!!! If you want to be swindled, disrespected and humiliated this is definitely the place to go!

ChickonBaby

May 6, 2008

I should've found this site before I made my move, now I regret so much that I almost wanna cry.I was looking for a Honda Fit, 2 weeks ago I found the color and option that I want, Honda Fit Sport in Manual tranny. I called and spoke with Paul, he said yes he has the car (I searched online and it shows in stock), then I went in the next day to talk about the price, yea I got a price quote of about 50 dollars under invoice, pretty good for Honda FIT, right ?3 days later was where Things got ugly at the Financing DepartmentFirst off, it seems that they will have you *sit* around for at least an hour before they will let you *speak* with the financing manager. So u never really paid attention to the papers and the BS they give you. In short, they will first tell you you're not Tier 1 rating, then they start giving you a ridiculous loan with a Finance charge that cannot be found in either Simple interest or Compound interest Rate. I was so tired that day of the time (like almost 9pm), I saw the numbers it has a finance charge of 3000 something dollars for a 11 K loan !!! I was *shock* by the bullshit he gave me, then he changed the crap and me to get Extended warranty, and he will swap the finance charge into the Deal, monthly payment stays the same. I was SOOOOO fuxking stupid that time, I was so tired and stuff, I never believe in extended warranty crap and this time ... I fell into this trap.After Signing the shit I drove the car and within the first 2 miles (odometer saids 5), the TPMS system failed and stay on ...then 2 days later I went back tried to cancel the extended warranty cuz I think Im going to sell this car before the *regular bumper to bumper* warranty ends. then this *fuxking* asshole, again his name is Magic, starts giving me crap like "Oh it takes me 8-700 hundred dollars to cancel because thats what the bank charges, plus another 500 for canceling the VIN entachment* I almost want to get up and punch him in the face. He never, ever, told me nor did I sign anything that gives me these kind of bullshit. So I just got up and leave. Now Im seeking legal advise from my friend as his father is a lawyer. He told me I can sue the dealership, just legal fees alone will cost him more than the money he rip off from me. and of course my legal fees would be free. This site tells me one more thing, there should be *quite* a lot of people got scammed by this bullshit crap. We should all stand up and sue these bastards. Please STAY AWAY FROM THIS DEALERSHIP !!!!!!!!! DO NOT BUY ANYTHING FROM THEM !!!!!!!!!!!!!!!!!!!!

fhatmanz

Jan 7, 2008

Okay. It seems like it is a recurring theme. But here is my story..On Jan 3rd 2008 I was given a price of $259 a month for 32 months for a 2008 accord coupe. No money down just taxes and fees upfront. I was saying to myself "wow that is a good price" etc... The next day I go back to pick up the car and I am told that my credit score was not tier 1 and that I was declined by the original bank. So they took it into their own hands to approve me for another bank which my payments would be $299 a month for 42 months. I said NO! I don't want it for that price or terms. After they try to tell me every reason why $299 is not a bad price... I still refuse and ask for my deposit back. Then the finance manager calls in his boss and they both use big dealership words and they pretend to lower the price to $289... They even say at one point to each other, "we have no choice well have to take a loss and give it to them at $289".... At this point I wanted to say... Wow thank you kind sir... you are willing to take a loss on this car for a stranger..aww how nice.. !!!!!! PLEASE!!!! They can give me that car for $199 a month and still make moneyback to the story... I still refuse it at 289.. My deal was 259 and I am not going to be suckered in!.....So then I am told that I pretty much have no choice and have to take the car because they paid money to have it sent here I laughed in their faces and left their as soon as possible and made a scene just so I can save some others from that horrible place... I quickly went home and called my credit company who is going to dispute the charge. I also sent a letter to honda and the attorney general's office... STAY AWAY!!!!5 Steps taken by Staten Island Honda to Scam you: 1)Give you a low lease price that has you saying wow good deal2)Have give a deposit but they dont complete the paperwork until the next day3)Bring in the car so you fall in love with it and they hope you make your decisions with your heart and not your brain 4)Tell you the next day your credit is low or that you werent approved by the bank and decide to give you new terms and prices without your approval5)Tell you you have to take the car now that it is here and refuse to give you your money back

pscatboxer

Nov 30, 2007

Very Dishonest Dealership. I cannot even begin to tell you about my experience. I am very dissapointed and hope to never own a Honda again because of the experience I have had at this dealership. Beware of everything they tell you and WATCH OUT for all tricks in paperwork. Just do not buy from here!

alinap

Nov 29, 2007

After obtaining a good price from some NJ Honda dealers, i told the salesman from SI Honda John Gilani when he called me (originally i got a price quote from him), that i am not going to buy a car from him, but go to Nj (the price difference was $600). He then called me back again and offered the same price if i finance thru the dealer. I told him i can do that, but the only loan i will sign would be without prepayment penalty and time frame obligation. After contacting his finance department he called me back again and said, yes, you can come and make a deal. We came, brough $1,500 cash deposit and signed a contract. Suddenly John tells me that car is not ready and we will be able to pick it up on Monday (it was saturday). Ok. Monady, the manager calls me into his room and ask to sign a finance contract with 9% interest and 24 months lock up. I was speechless. I called this "smart" salesman and asked him to repeat what he promissed me. He said i am sorry, but i didn't know that this is the only one loan Honda offers. Before he was telling me depending on your credit history, you will be able to choose from many different produicts of loans we have. This was the first lie. I said i specifically mentioned the ONLY loan i will sign. When i tryed to cancel the deal and leave, the manager told me deposit is not refundable. What do i do? So now, the manager tells me if i pay them $550 more for the car, i can get any other loan Honda offers with no prepay penalty etc. Before the same manager told me that Honda has only one specific loan and i have no other choice, but after getting more money suddenly they created many other loans. The botoom line: these people are CROOKS, do even step inside this dealership!!!!! EVER!!!

tatarinovr

Aug 20, 2007

Sales person and sales manager was lying to me about "2 years license plate fee". charged me registration car fee of $68 and also $135 for 2 years license plate. I could not find anywhere on http://www.nysdmv.com/regfee.htm ( New York State Department OF motor vehicle) anything about this fee. Very disappointed. When he brought all paperworks , asked him to give me a receipt for $135, 2 years license plate fee, he refused to provide me this.here is exact phrase from NYSDMV "The fee to replace a set of two standard series plates and registration documents is $18.00."Replacement could not be mach less expensive than to get a new one.

Clock79

Nov 3, 2006

These people are fraud artists. I leased a Honda Civic from this dealer ship on August 30, 2006 and I am still waiting for my plates and registration. Granted I live in NJ so this is an out of state transaction but it should not take over two months to complete. I am driving around with an expired temporary registration and if I was to get pulled over who knows what would happen. I am at the point where I don't know what to do. I called the dealership a 100 times to no avail and no one ever calls me back. I had to use a fake name to just to get a call back and then I was hung up on. If anyone can help please reply and let me know. These people should not be allowed to conduct business ANYWHERE!

kismet

Aug 30, 2006

Buying a Honda at this dealership has to be the WORST experience I've ever had when purchasing a car. Not only are they deceitful, but they are dishonest, uncaring about buyers after the deal is made, and care only about the profit. They do not return calls. Dissatisfied buyers are forced to return to the dealership again and again to either see the salesman that sold them the car, or to talk to management. No one is ever available or they are "busy." The salesman I had not only lied about the price, but added additional items into the deal that I failed to pick up on until after the signing of the contract. My fault, I know. When management was advised of a serious problem, they advised me that the awful salesman was already fired. Since the car had already been picked up and the deceit was not discovered until after that, they could do nothing. I will NEVER go near that dealership again and I make it a point to tell everyone I know that they should avoid the dealership at all costs. When you buy a Honda, you buy a great and reliable car. It's a shame that a new car like a Honda cannot be enjoyed because of deceit on the part of the Honda dealer.

irmonk

Feb 25, 2006

I was interested in Leasing a 2006 Honda Civic EX. After asking for dealer quotes online, Staten Island Honda replied asking me to contact them because they "had" the car I was looking for. I called and was given a quote. The amount was high and I asked if a better deal could be made. A new quote was offered to me ONLY AFTER ALL MY FINANCIAL INFORMATION WAS TAKEN. He said he would "check" and get back to me with a deal. We came to an agreement and it was going to take 1 to 2 weeks to get the car in. He took my credit card number for a deposit, gave me a vin number for my insurance. He called a week later and said the car CAME IN and to come the next day and sign the lease and transfer my insurance. The next day I called to verify time and so forth and was told EVERYTHING WAS FINE and to come. That day I got rid of my old car so that the plates would be free and transfered my insurance to the new car.When I showed up, they made me wait for the dealer for about half an hour, then he came out and said that the car that came in was in a different color by mistake, oh and by the way it was an LX and not an EX. Shocked not that a mistake was made but that he didn't warn me about it when I spoke to him on the phone I was outraged. All I could think about was that I got rid of my old car and there was no car waiting for me...It got worse, not only was there no car, there was no deal at all. The amount we agreed to on the phone didn't exit and he said I was declined by his banks. I became enraged about the entire situation and all they could say was "there is no need for unpleasantness and pointing fingers". They could try one last bank tomorrow in a last ditch effort to get me that lease, but the quote we discussed was only for Tier One credit and would not apply to me. I brought up the fact that none of this was mentioned on the phone and that all my information must have been taken for a reason and that I was lead to believe there were no problems. They just kept backtracking and making excusses. Its not their fault, he could not have possibly told me that...I stormed out and took my business to another dealer the very next day.DO NOT TRUST THEM!!!!!!!!!!!!!