Used Cars for Sale at INFINITI of Hoffman Estates in Hoffman Estates, IL

Daniela Hristova

Sep 15, 2020

Went there for some maintenance on my vehicle with no appointment; people were very nice and helpful .

Mike Owens

Jul 27, 2021

I expressed interest in a specific used car listed on the dealer website. I was contacted by phone at 7:10 pm on Sunday evening. I was assured the car was available and scheduled an appointment for 4:30 Monday. I was contacted several times during the day Monday to confirm my appointment. When I arrived on time the sales associate who's contact I'd been given was unavailable. The "manager" who called Sunday night was unavailable. Good thing he stressed how much they like to work on an appointment basis. I was dumped off to another salesman. Wouldn't you know it the "great car at a great price" was sold Monday morning. They had all day to tell me the car was gone, if it even existed in the first place. Similar experience less than a week prior at another dealer down the street owned by same group. And that car is still listed on the website. Doesn't exist. Make sure the car you want is right in front of you before you get roped in. Good luck. Edit: I received a call and email from Duane Morton Sunday evening. On Monday I received text messages from Steve Lore and was asked to seek him out when I arrived. Neither Steve nor Duane Morton were available. But then again neither was the car I came for. Checkbook in hand. Edit 2: Hard to believe I’m not anywhere in the database. Your manager Mr. Morton and salesman Steven Lore each contacted me. Phone call, email and text. Perhaps they’re freelancing.

J D

Oct 26, 2020

Breaks and oil change.. Great job. It was a quick drop off with my car. The dealership had all my information. The work was done with great quality. I got the call to come pickup my car and it was an easy checkout process. I'm very happy with the service. Everyone was willing to help and made sure I didn't have any issues or questions.

Linda Steele

Jan 24, 2021

The staff was extremely friendly and helpful. They were not pushy at all and at one point even suggested I go home and think about it if I had ANY reservations about the car. I will for sure recommend to anyone! Thank you so much, all of you!!

Lauren Bentz

Sep 24, 2021

Alexei, Alec, and Joel, and Stan were amazing! Everyone we talked to, or even passed by was incredibly friendly and helpful. Best dealership I have ever been to! Thank you for such a great experience and an awesome car!